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Bitdefender Total Security 2015

1. 0000ee 201 36 3 Managing Safebox from Windows 00 ccc eee eee e ena 202 36 3 1 Adding folders to Safebox 0 6 ccc eee ene ees 202 36 3 2 Removing folders from Safebox 0 00 cece eee eee 202 36 3 3 Restoring files deleted from Safebox 00 c cece eee eee 203 36 4 Managing Safebox from MyBitdefender 0 ccc eee eee eee 203 36 5 Synchronizing files between your computers cece eee eee 204 36 6 Upgrading your online space 6 cece ene eee eens 204 36 7 Removing files permanently 00 c cece cece eee ene 204 36 8 Limit bandwidth allocation 00 0c cece eee eee ees 205 Troubleshooting eo erent E 206 37 Solving COMMON iSSUES ce ccc eect e eee rrene 207 37 1 My system appears to be SIOW nananana cece eee eens 207 37 2 Scan doesn t Stat ic cerei menar de awd iweda cate sada vena a AS 209 37 3 I can no longer use an application 0 0 00 cece cee eee ees 211 37 4 What to do when Bitdefender blocks a safe website or online application 212 37 5 cannot connect to the Internet 0 cece eee eee 213 37 6 cannot access a device on my network 0 0 00 cece eee eee eee 213 37 1 My Internet isslow na ceo cca aeacowe rinena deus Ge eiva rioa edness pees 216 37 8 How to update Bitdefender on a slow Internet connection 217 37 9 My computer is not connected to the
2. Bitdefender TOTAL SECURITY 2015 USER S GUIDE der Total Security 2015 ws Bitdefender Total Security 2015 User s Guide Publication date 11 17 2014 Copyright 2014 Bitdefender Legal Notice All rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from an authorized representative of Bitdefender The inclusion of brief quotations in reviews may be possible only with the mention of the quoted source The content can not be modified in any way Warning and Disclaimer This product and its documentation are protected by copyright The information in this document is provided on an as is basis without warranty Although every precaution has been taken in the preparation of this document the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work This book contains links to third party Websites that are not under the control of Bitdefender therefore Bitdefender is not responsible for the content of any linked site If you access a third party website listed in this document you will do so at your own risk Bitdefender provides these links only as a convenience and the inclusion of the link does
3. File Vault Content This is where you can view the vault content File encryption 132 Bitdefender Total Security 2015 TAS 22 1 4 Locking vaults When you are done with your work in a file vault you must lock it in order to protect your data By locking the vault the corresponding virtual disk drive disappears from My Computer Consequently access to the data stored in the vault is completely blocked To lock a vault click it in the table and select Lock vault in the menu that appears To start a wizard that will allow you to lock a file vault follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the File Encryption module select Lock vault You can navigate through the wizard using the Next and Back buttons To exit the wizard click Cancel 1 Select File Vault Here you can specify the vault to lock 2 Confirm This is where you can review chosen operations 3 Finish This is where you can view operation result Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window 22 1 5 Removing files from vaults To start a wizard that will allow you to remove files from a vault follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the File Encryption module select Remove files from vault You can navigate thr
4. Permission whether the application is allowed or denied access to the network or Internet under the specified circumstances To manage the rules use the buttons above the table Add rule opens a window where you can create a new rule Firewall 146 Bitdefender Total Security 2015 Cae A Remove rule deletes the selected rule Reset rules opens a window where you can choose to remove the current set of rules and restore the default ones Adding editing application rules To add or edit an application rule click the Add rule button above the table or click a current rule A new window will appear Proceed as follows Program Path Click Browse and select the application the rule applies to Local Address Specify the local IP address and port the rule applies to If you have more than one network adapter you can clear the Any check box and type a specific IP address Remote Address Specify the remote IP address and port the rule applies to To filter traffic between your computer and a specific computer clear the Any check box and type its IP address IP version Select from the menu the IP version IPv4 IPv6 or any the rule applies to Direction Select from the menu the traffic direction the rule applies to Direction Description Outbound The rule applies only for the outgoing traffic Inbound The rule applies only for the incoming traffic Both The rule applies in both directions
5. Antispam p 113 Vulnerability The Vulnerability module helps you to keep up to date the operating system and the applications you regularly use Click Vulnerability Scan under the Vulnerability module to start identifying critical Windows updates applications updates and weak passwords belonging to Windows accounts For more information on configuring vulnerability protection please refer to Vulnerability p 140 Privacy In the Privacy panel you can encrypt your private data protect your online transactions keep secure your browsing experience and protect your children by viewing and restricting their online activity The modules you can manage in the Privacy panel are Bitdefender interface 27 Bitdefender Total Security 2015 _ z FAS Data protection The Data protection module prevents sensitive data leaks when you are online and lets you delete files permanently Click File Shredder under the Data Protection module to start a wizard that will allow you to completely eliminate files from your system For more information on configuring Data protection please refer to Data protection p 126 File Encryption Create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents From the File Encryption module you can easily access the following scan tasks Add Files to Vault starts a wizard that will al
6. Bitdefender Total Security 2015 If you do not have a license key for the product you want to use follow these steps 1 Open the Bitdefender window 2 To access the product registration window click the link that indicates the number of days left on your license located at the bottom of the Bitdefender window 3 Click Don t have a license key Buy one now 4 A web page will open on your web browser where you can purchase a Bitdefender license key After you buy the license key for the Bitdefender product you want to use follow these steps 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Enter the new license key and click Register Now 4 You will be informed that the license key is for a different Bitdefender product Click the corresponding link and follow the procedure to perform the installation 9 5 How do I use my Bitdefender license key after a Windows upgrade This situation appears when you upgrade your operating system and you want to continue using your Bitdefender license key If you are using a previous Bitdefender version you can upgrade free of charge to the latest Bitdefender as follows From a previous Bitdefender Antivirus version to the latest Bitdefender Antivirus available From a previous Bitdefender Internet Security version to
7. For a completely hassle free installation experience just click the Install button Bitdefender will be installed in the default location with default settings and you will skip directly to Step 3 of the wizard If you wish to configure the installation settings click Custom Two additional tasks can be performed during this step Please read the End User License Agreement before proceeding with the installation The License Agreement contains the terms and conditions under which you may use Bitdefender Total Security 2015 If you do not agree to these terms close the window The installation process will be abandoned and you will exit setup Enable sending Anonymous Usage Reports By enabling this option reports containing information about how you use the product are sent to the Bitdefender servers This information is essential for improving the product and can help us provide a better experience in the future Please note that these reports contain no confidential data such as your name or IP address and that they will not be used for commercial purposes Installing your Bitdefender product 6 Bitdefender Total Security 2015 TAS Step 2 Customize installation settings Note This step appears only if you have chosen to customize the installation during the previous step The following options are available Installation Path By default Bitdefender Total Security 2015 will be installed in C Program Files B
8. To edit an entry from the table double click it or select it and click the Modify button Make the necessary changes then click Modify 8 Save the changes and close the window Antivirus protection 112 Bitdefender Total Security 2015 _ z TAS 19 ANTISPAM Spam is a term used to describe unsolicited e mail Spam is a growing problem both for individuals and for organizations It s not pretty you wouldn t want your kids to see it it can get you fired for wasting too much time or from receiving porn in your office mail and you can t stop people from sending it The next best thing to that is obviously to stop receiving it Unfortunately Spam comes in a wide range of shapes and sizes and there s a lot of it Bitdefender Antispam employs remarkable technological innovations and industry standard antispam filters to weed out spam before it reaches the user s Inbox For more information please refer to Antispam insights p 114 The Bitdefender Antispam protection is available only for e mail clients configured to receive e mail messages via the POP3 protocol POP3 is one of the most widely used protocols for downloading e mail messages from a mail server Note Bitdefender does not provide antispam protection for e mail accounts that you access through a web based e mail service The spam messages detected by Bitdefender are marked with the spam prefix in the subject line Bitdefender automatically moves
9. Work Profile Optimizes your work efficiency by identifying and adjusting the product and system settings Movie Profile Enhances visual effects and eliminates interruptions when watching movies Game Profile Enhances visual effects and eliminates interruptions when playing games Turning on or off profiles To turn on or off profiles follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Profiles module 4 In the Profiles window select the Profiles Settings tab 5 Turn on or off profiles by clicking the corresponding switch Configure Autopilot to monitor profiles For an easy to use user experience you can configure Autopilot to manage your working profile While in this mode Bitdefender automatically detects the activity you perform and applies system and product optimization settings To allow Autopilot manage profiles follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Profiles module The basics 18 Bitdefender Total Security 2015 _ z TAS 4 In the Profiles window select the Profiles Settings tab 5 Click the corresponding Let Autopilot manage my profiles switch If you do not want to let your Profile be automatically managed leave the box unchecked and manually choose it from the right upper corner of the Bitdefender interface For more information on Profiles please refer to Profiles p 194 4 5 2 Battery
10. 000c0 cece eee eee eee 68 13 6 How to remove a child profile 0 0c ccc eee eens 69 14 Privacy protection 0c cee cee cece ence eee eee e nannies 70 14 1 How do I make sure my online transaction is secure 70 14 2 What can I do if my device has been stolen 0 cece eee eee eee 70 14 3 How do protect my Facebook account 000000 eee eee 71 14 4 How do protect my personal information nananana nana 71 14 5 How do use file vaults nuanua naana 72 14 6 How do I remove a file permanently with Bitdefender 0 73 15 TuneUp ice her ised Waris ce E E aie eae cadena E E lh calla 74 Bitdefender Total Security 2015 we 15 1 How do improve my system performance 0 0 cece eee eee 74 15 1 1 Defragment your hard disk 0 0000 cece eee ene eee eee 74 15 1 2 Optimize your system performance with a single click 74 15 1 3 Scan your system periodically 0 0 0 c cece eee eee 75 15 2 How can improve my system startup time 0 0 00 cece ee eee 75 16 Safebox Online Backup 0 0 0 0cceeeee eects eeeeeeees 77 16 1 How do access my backed up files from another computer 77 16 2 How can share files with my friends 00 c cece ees 77 16 3 Where do see the remaining space on my Safebox 000005 77 16 4
11. Confirm password retype the password Click Create Before being able to use your account you must complete the registration Check your e mail and follow the instructions in the confirmation e mail sent by Bitdefender Use the new e mail address to log in to MyBitdefender 11 3 How do I reset the password for MyBitdefender account To set anew password for your MyBitdefender account follow these steps 1 2 Open the Bitdefender window Click the Ei icon at the top of the window and select Account Info from the drop down menu A new window will appear 3 Click the Forgot my password link 4 Type the e mail address used to create your MyBitdefender account and click the Recover password link Check your e mail and click the provided link A new window will appear Type the new password The password must beat least 6 characters long 7 Retype the password in the Retype password field 8 Click Submit MyBitdefender 59 Bitdefender Total Security 2015 _ 4 To access your MyBitdefender account type your e mail address and the new password you have just set MyBitdefender 60 Bitdefender Total Security 2015 4 TAS 12 SCANNING WITH BITDEFENDER 12 1 How do I scan a file or a folder The easiest way to scan a file or folder is to right click the object you want to scan point to Bitdefender and select Scan with Bitdefender from the menu To complete the scan follow th
12. The password allows you to open store data on and close a vault while maintaining its security While a vault is open you can add new files access current files or change them Physically the vault is a file stored on the local hard drive having the bvd extension Although the physical files representing the vaulted drives can be accessed from a different operating system such as Linux the information stored on them cannot be read because it is encrypted File vaults can be managed from the Bitdefender window or by using the Windows contextual menu and logical drive associated with the vault 22 1 Managing file vaults from Bitdefender To manage your file vaults from Bitdefender follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the File Encryption module 4 In the File Encryption window select the Encryption tab The existing file vaults appear in the table on the lower part of the window To refresh the list click the Refresh vaults button 22 1 1 Creating file vaults To create a new vault click the Create File Vault button A new window will appear 1 Specify the location and the name of the vault file Click Browse select the location of the vault and save the vault file under the desired name Type the name and the path of the vault file on the disk in the corresponding fields File encryption 130 TAS 2 Choose a drive letter from the menu When you open
13. nnna unnan annann 111 TQ Antispam eree eeann naa EARE EDA REEERE EEA ewes 113 19 1 Antispam insights 0 0 0 cc ccc cece eee eee nent eee nae 114 19 11 Antispam filters cincccccncns crawrewiwera renret eia EER E de oe 114 19 1 2 Antispam operation 0 0 c cece nee eens 114 19 1 3 Supported e mail clients and protocols 0000 cece eee 115 19 2 Turning on or off antispam protection 000 c cece eee eee 115 19 3 Using the antispam toolbar in your mail client window 115 19 3 1 Indicating detection errors 0 6 eee ene ees 116 19 3 2 Indicating undetected spam messages 0 000 cee eee eee 117 19 3 3 Configuring toolbar settings anuanua c cece eee eee 117 19 4 Configuring the Friends List nananana nananana aaea 118 19 5 Configuring the Spammers List 0 000 nee 119 19 6 Configuring the local antispam filters nannaa 0 0 0 cece eee eee eee 120 19 7 Configuring the cloud settings 0 0 0 0 ccc eee eee eens 121 20 Web protection ccc cece ccc cece cece cent ene en ee eenes 122 20 1 Bitdefender protection in the web browser cece eee eee ee 123 20 2 Bitdefender alerts in the browser 0 0000 e eee e eee eee eees 125 21 Data protectin correron ienaa andere data eae Sones 126 21 1 About data protection 0 0 0 ccc ccc ccc een eee een aee 126 21 2 Configuring
14. Bitdefender Total Security 2015 TAS and system working tools Click Activate Now on the upper toolbar in the Bitdefender interface to start using this feature Bitdefender lets you to configure the following profiles Work Profile Movie Profile Game Profile For more information about how you can configure the profiles module please refer to Profiles p 194 Anti Theft Bitdefender Anti Theft protects your computer and data against theft or loss In case of such an event this allows you to remotely locate or lock your computer You can also wipe all data present into your system Bitdefender Anti Theft offers the following features Remote Locate Remote Lock Remote Wipe For more information about how you can keep your system away from wrong hands please refer to Device Anti Theft p 180 Action buttons The section dedicated to the action buttons lets you perform important tasks related to the security of your activity Whenever you need to run a scan update the product protect your online transactions or optimize your system speed use the following options Scan Run a quick scan to make sure your computer is clean of viruses Update Update your Bitdefender to make sure that you have the latest malware signatures Safepay Open Safepay to protect your sensitive data while proceeding online transactions Optimize Free disk space fix registry errors and protect your privacy by
15. Parental Control Allows you to protect your children against inappropriate content by using your customized computer access rules Bitdefender interface 32 Bitdefender Total Security 2015 TAS TuneUp Allows you to monitor your computer s performance and keep an eye on resource consumption Safebox Allows you to back up important data to secure online servers synchronize files between your devices and share files with your friends File Encryption Allows you to create and manage encrypted storage drives where you can keep sensitive data safe Anti Theft Allows you to locate your system and prevent personal data from getting into the wrong hands ID Theft Protection Allows you to manage and configure protection against identity theft Note This feature is available only for users in the United States 5 4 Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Total Security 2015 Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times open the main window of Bitdefender monitor scanning activity in real time monitor the security status of your system and fix any existing issues view when an update is in progress view notifications and get access to the latest events reported by Bitdefender scan files or folders by dragging and dropping one or multiple items over the widget Bitd
16. Solving common issues 221 Bitdefender Total Security 2015 4 TAS 2 Go to the junk mail folder where spam messages are moved 3 Select the messages marked as spam by Bitdefender 4 Click the amp Add Spammer button on the Bitdefender antispam toolbar 5 You may be asked to acknowledge the addresses added to the Spammers list Select Don t show this message again and click OK If you are using a different mail client you can manually add spammers to the Spammers list from the Bitdefender interface It is convenient to do this only when you have received several spam messages from the same e mail address Follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antispam module select Manage Spammers A configuration window will appear 4 Type the spammer s e mail address and then click the Add You can add as many e mail addresses as you want 5 Click OK to save the changes and close the window 37 11 3 Antispam filter does not detect any spam message If no spam message is marked as spam there may be a problem with the Bitdefender Antispam filter Before troubleshooting this problem make sure it is not caused by one of the following conditions Antispam protection might be turned off To verify the antispam protection status open the Bitdefender window access the Protection panel click the Antispam module and check the switch in the Settings window If Antispam i
17. a Application updates If an application is not up to date click the provided link to download the latest version Vulnerability 140 Bitdefender Total Security 2015 _ z FAS Click View details to see information about the application that needs to be updated b Windows updates Click View details to see the list of critical Windows updates that are not currently installed on your computer To initiate the installation of selected updates click Install updates Please note that it may take a while to install the updates and some of them may require a system restart to complete the installation If required restart the system at your earliest convenience c Weak passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides Click View details to modify the weak passwords You can choose between asking the user to change the password at the next logon or changing the password yourself immediately For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or In the upper right corner of the window you can filter the results according to your preferences 23 2 Using automatic vulnerability monitoring Bitdefender scans your system for vulnerabilities regularly in the background and keeps records of detected issues in the Events window To check and fix the detected i
18. www bitdefender com support consumer html Website http www bitdefender com world Contact information 247 Bitdefender Total Security 2015 4 TAS Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs rather than static pages With ActiveX users can ask or answer questions use push buttons and interact in other ways with the Web page ActiveX controls are often written using Visual Basic Active X is notable for a complete lack of security controls computer security experts discourage its use over the Internet Adware Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application no offense is committed However pop up advertisements can become an annoyance and in some cases degrade system performance Also the information that some of these applications collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement Archive A disk tape or directory that contains files that have been backed up A file that contains one or more files in a compressed format
19. 10 1 What Bitdefender product am I using To find out which Bitdefender program you have installed follow these steps 1 Open the Bitdefender window 2 At the top of the window you should see one of the following Bitdefender Antivirus Plus 2015 Bitdefender Internet Security 2015 Bitdefender Total Security 2015 10 2 How do I register a trial version If you have installed a trial version you may only use it for a limited period of time To continue using Bitdefender after the trial period expires you must register your product with a license key To register Bitdefender follow these steps 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Enter the license key and click Register Now If you do not have a license key click the link provided in the window to visit a web page from where you can purchase one 4 Wait until the registration process is completed and close the window 10 3 How do I use my Total Security Multi Device subscription If you opt for a Total Security Multi Device subscription and you want to use it for registering Bitdefender Total Security 2015 follow these steps 1 Open the Bitdefender window Registration 55 Bitdefender Total Security 2015 _ FAS 2 A link that indicates the number of days left on your license appears at th
20. 3 On the Welcome to System Restore page click to select the Restore my computer to an earlier time option and then click Next 4 Follow the wizard steps and you should be able to boot up the system in normal mode In Windows Vista and Windows 7 1 Log on to Windows in Safe Mode 2 Follow the path from the Windows start menu All Programs gt Accessories gt System Tools gt System Restore 3 Follow the wizard steps and you should be able to boot up the system in normal mode In Windows 8 1 Log on to Windows in Safe Mode 2 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 3 Select Recovery and then Open System Restore 4 Follow the wizard steps and you should be able to boot up the system in normal mode 17 10 How do I restart in Safe Mode Safe mode is a diagnostic operating mode used mainly to troubleshoot problems affecting normal operation of Windows Such problems range from conflicting drivers to viruses preventing Windows from starting normally In Safe Mode only a few applications work and Windows loads just the basic drivers and a minimum of operating system components This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed To start Windows in Safe Mode 1 Restart the computer 2 Press the F8 key several times before Windows starts in or
21. 7 MyBitdefender account cc cece ccc cece cence cece eee nene ees Al 7 1 Linking your computer to MyBitdefender 00 eee e eee eee ee 41 8 Keeping Bitdefender up to date 2 44 8 1 Checking if Bitdefender is up to date nananana ccc cece eee eee 44 ae 8 2 Performing an update 0 0 66 e ene e een naee 45 8 3 Turning on or off automatic update 0 0 0 aaaea nanara een eee 45 8 4 Adjusting update settings 0 c ccc cence cent eee nn aees 46 HOW O ernea ai E pene 48 9 Installation ire eonia E E E EIE EE suewnake 49 9 1 How do install Bitdefender on a second computer n a ansann annann 49 9 2 When should I reinstall Bitdefender 0 00 cece eee eee eee 49 9 3 Where can download my Bitdefender product from 0005 50 9 4 How do switch from one Bitdefender product to another 50 9 5 How do I use my Bitdefender license key after a Windows upgrade 51 9 6 How do I repair Bitdefender 0 0 0 54 10 Registration 0 cece cece cece eee cece e eee e cence eee e eee rrer 55 10 1 What Bitdefender product am uSINg anaana anneanne 55 10 2 How do register a trial version 0 06 55 10 3 How do use my Total Security Multi Device subscription 55 10 4 How to resume the use of a license key after registering with a Total Security Multi Device
22. Bitdefender Total Security 2015 _ z TAS You can easily identify the Bitdefender file vaults on your computer by the E Bitdefender icon and the bvd extension 22 2 1 Creating vaults Keep in mind that a vault is actually just a file with the bvd extension Only when you open the vault a virtual disk drive appears in My Computer and you can safely store files inside it When creating a vault you must specify where and under which name to save it on your computer You must also specify a password to protect its content Only users who know the password can open the vault and access the documents and data stored inside it To create a vault follow these steps 1 Right click on your desktop or in a folder on your computer point to Bitdefender gt Bitdefender File Vault and select Create File Vault A new window will appear 2 Specify the location and the name of the vault file Click Browse select the location of the vault and save the vault file under the desired name Type the name and the path of the vault file on the disk in the corresponding fields 3 Choose a drive letter from the menu When you open the vault a virtual disk drive labeled with the selected letter appears in My Computer 4 If you want to change the default size 50 MB of the vault type the desired value in the Vault size field 5 Type the desired password to the vault in the Password and Confirm fields Anyone trying to open the vault
23. Bitdefender scans the quarantined files after each malware signature update Cleaned files are automatically moved back to their original location To check and manage quarantined files follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Quarantine tab ak WN Quarantined files are managed automatically by Bitdefender according to the default quarantine settings Though not recommended you can adjust the quarantine settings according to your preferences Rescan quarantine after virus definitions update Keep this option turned on to automatically scan quarantined files after each virus definitions update Cleaned files are automatically moved back to their original location Submit suspicious quarantined files for further analysis Keep this option turned on to automatically send quarantined files to Bitdefender Labs The sample files will be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Delete content older than 30 days By default quarantined files older than 30 days are automatically deleted If you want to change this interval type a new value in the Antivirus protection 109 Bitdefender Total Security 2015 _ z FAS corresponding field To disable automatic deletion of old quarantined files type 0 6 To delete a quaran
24. Bitdefender services are not responding p 218 Antispam filter does not work properly p 219 The Autofill feature in my Wallet doesn t work p 223 Bitdefender removal failed p 224 My system doesn t boot up after installing Bitdefender p 226 If you cannot find your problem here or if the presented solutions do not solve it you can contact the Bitdefender technical support representatives as presented in chapter Asking for help p 241 37 1 My system appears to be slow Usually after installing a security software there may appear a slight slowdown of the system which to a certain degree is normal If you notice a significant slowdown this issue can appear for the following reasons Bitdefender is not the only security program installed on the system Though Bitdefender searches and removes the security programs found during the installation it is recommended to remove any other antivirus Solving common issues 207 Bitdefender Total Security 2015 4 TAS program you may use before installing Bitdefender For more information please refer to How do I remove other security solutions p 85 The Minimum System Requirements for running Bitdefender are not met If your machine does not meet the Minimum System Requirements the computer will become sluggish especially when multiple applications are running at the same time For more information please refer
25. Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2015 and select Uninstall d Click Remove in the window that appears and then select want to reinstall it e Wait for the uninstall process to complete and then reboot your system 3 Reinstall your Bitdefender product If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 3 I can no longer use an application This issue occurs when you are trying to use a program which was working normally before installing Bitdefender After installing Bitdefender you may encounter one of these situations You could receive a message from Bitdefender that the program is trying to make a modification to the system You could receive an error message from the program you re trying to use This type of situation occurs when Active Virus Control mistakenly detects some applications as malicious Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior Since this feature is based on a heuristic system there may be cases when legitimate applications are reported by Active Virus Control When this situation occurs you can exclude the respective application from being monitored by Active V
26. How do free space on my Safebox 0 cece eens 78 17 Useful Information ccc cece cece eee e cece een ence eenes 79 17 1 How do I test my antivirus solution 0 0 0 0 00 cece eee eee 79 17 2 How do I remove Bitdefender 0 00 e cece een ees 79 17 3 How do keep my system protected after uninstalling Bitdefender 81 17 4 How do automatically shut down the computer after the scan is over 82 17 5 How do configure Bitdefender to use a proxy Internet connection 83 17 6 Am using a 32 bit or a 64 bit version of Windows 000 eee 84 17 7 How do display hidden objects in Windows 00 0c cee eee eee 85 17 8 How do remove other security solutions 600000000 0 eee ee 85 17 9 How do use System Restore in Windows 0 000 cece eee eee 86 17 10 How do restart in Safe Mode 0 00 ccc eee e ee 87 Managing your SOGUEIUY seed tc ceeenccntoeecestceraeiiaeendece 89 18 Antivirus protection 0 c cece cece eee e cece e eee e eee ee eee 90 18 1 On access scanning real time protection 0c cece eee eee 91 18 1 1 Turning on or off real time protection 0 000 cece eee ees 91 18 1 2 Adjusting the real time protection level 20 00 cece eee eee 92 18 1 3 Configuring the real time protection settings 0000e 92 18 1 4 Restorin
27. Rescue Mode can be used even if you are no longer able to boot into Windows Starting your system in Rescue Mode You can enter Rescue Mode in one of two ways Removing malware from your system 230 Bitdefender Total Security 2015 _ z FAS From the Bitdefender window To enter Rescue Mode directly from Bitdefender follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antivirus module select Rescue Mode A confirmation window will appear Click Yes to reboot your computer 4 After the computer restarts a menu will appear prompting you to select an operating system Choose Bitdefender Rescue Mode and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition 5 If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Boot your computer directly into Rescue Mode If Windows no longer starts you can boot your computer directly into Bitdefender Rescue Mode by following the steps below Note This method is not available on computers running Windows XP 1 Start reboot your computer and start pressing the space key on your keyboard before the Windows logo appears 2 A menu will appear prompting you to select an operating system to start Press TAB to go to the tools area Choose Bitdefender Rescue Image and pre
28. follow these steps 1 Install Bitdefender from the CD DVD or using the installer provided in the online purchase e mail and follow the same installation steps At the beginning of the installation you will be prompted to download the latest installation files available 2 When the registration window appears enter the license key and click Register Now 3 At the next step you have the option to log in to your MyBitdefender account or create a new MyBitdefender account You can also choose to create a MyBitdefender account later on 4 Wait until the installation process is completed and close the window 9 2 When should I reinstall Bitdefender In some situations you may need to reinstall your Bitdefender product Typical situations when you would need to reinstall Bitdefender include the following you have reinstalled the operating system you have purchased a new computer you want to change the display language of the Bitdefender interface To reinstall Bitdefender you can use the installation disc you purchased or download a new version from the Bitdefender website During the installation you will be asked to register the product with your license key Installation 49 Bitdefender Total Security 2015 4 TAS If you cannot find your license key you can log in to https my bitdefender com to retrieve it Type the e mail address and the password of your account in the corresponding fields F
29. for example you can start typing Control Panel directly in the Start screen and then click its icon Select Folder Options Go to View tab Select Display contents of system folders for Windows XP only Select Show hidden files and folders Clear Hide extensions for known file types Clear Hide protected operating system files Click Apply and then OK ON DO BPW DN 17 8 How do I remove other security solutions The main reason for using a security solution is to provide protection and safety for your data But what happens when you have more than one security product on the same system When you use more than one security solution on the same computer the system becomes unstable The Bitdefender Total Security 2015 installer automatically detects other security programs and offers you the option to uninstall them If you did not remove the other security solutions during the initial installation follow these steps In Windows XP 1 Click Start go to Control Panel and double click Add Remove programs 2 Wait a few moments until the installed software list is displayed Useful Information 85 Bitdefender Total Security 2015 _ z TAS 3 Find the name of the program you want to remove and select Remove 4 Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 1 Click Start go to Control Panel and double click Programs and Feature
30. from the menu 3 Type the vault password in the Password field 4 Click Open File encryption 13 Bitdefender Total Security 2015 TAS Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error 22 1 3 Adding files to vaults To start a wizard that will allow you to add files to a vault follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the File Encryption module select Add Files to Vault You can navigate through the wizard using the Next and Back buttons To exit the wizard click Cancel 1 Select files amp folders Click Add target to select the files folders that will be added to the vault Select File Vault You can select an existing vault browse for a previously created vault or create a new one in which to add the files Create File Vault If you have chosen to create a new vault this is where you specify the necessary information about it For more information please refer to Creating file vaults p 130 Enter password If you have selected a locked vault you must enter the password to open it Confirm This is where you can review chosen operations Note If you have chosen to create a new file vault Bitdefender will prompt you to format the drive associated with it Select the formatting options and click Start to format the drive
31. not imply that Bitdefender endorses or accepts any responsibility for the content of the third party site Trademarks Trademark names may appear in this book All registered and unregistered trademarks in this document are the sole property of their respective owners and are respectfully acknowledged er as Bitdefender Bitdefender Total Security 2015 ws ASA Table of Contents WO ereinen AR 1 1 Preparing for installation 0 cece cece ence cece rererere 2 2 System requirements ccc cece eect eect eeeeeeeeteeees 3 2 1 Minimum system requirements 0 00000 c cece eee eee tees 3 2 2 Recommended system requirements 0000 e cece eee ee eee eee 3 2 3 Software requirements 0 0 0 00 e ene e eens 4 3 Installing your Bitdefender product 20ecceeee ees 5 Getting started srcnesieneecsimenes iene cismannoneeevtiaonidinmrredceniurel 11 A The basics icons cehchas seh eheeioiacetiemnechiy T a 12 4 1 Opening the Bitdefender window 00 ccc cece cence eens 13 4 2 FIXING ISSUE Siere nrn saw dew bun de R s Moa oe aed ae OEE E 13 4 2 1 Fix All Issues wizard 0 0 0 000 c cece nett 14 4 2 2 Configuring status alerts 0 0 000 ccc ccc cee cent e ee 15 AS EVENS opre cians Pactra Pan Sen ene ane REET aeons 15 4A Autopilot cccic 5 deacon canna cramnd a a Wade Cant A 16 4 5 Profiles and Battery Mode 0 0 0 ccc cece eee
32. you have finished your work at the computer and you want to go to sleep You would like to have your entire system checked for malware by Bitdefender This is how you set up Bitdefender to shut down your system at the end of the scan 1 Open the Bitdefender window N Access the Protection panel wo Under the Antivirus module select Manage Scans gt In the Manage Scan Task window click New custom task to enter a name for the scan and select the locations to be scanned 5 If you want to configure the scanning options in detail select the Advanced tab 6 Choose to shutdown the computer when the scan is over if no threats are found 7 Click OK to save the changes and close the window 8 Click Start Scan If no threats are found the computer will shut down Useful Information 82 Bitdefender Total Security 2015 ne If there remain unresolved threats you will be prompted to choose the actions to be taken on them For more information please refer to Antivirus Scan Wizard p 101 17 5 How do I configure Bitdefender to use a proxy Internet connection If your computer connects to the Internet through a proxy server you must configure Bitdefender with the proxy settings Normally Bitdefender automatically detects and imports the proxy settings from your system Important Home Internet connections do not normally use a proxy server As a rule of thumb check and configure the proxy
33. 2 Point to Bitdefender Safebox and select View previous versions 3 A list of points in time when the file was modified is displayed Select the version you want to restore 4 Click Recover to 5 Select the folder where you want to restore the file and click OK 36 4 Managing Safebox from MyBitdefender You can access your Safebox folders through your MyBitdefender account from any computer or mobile device connected to the Internet The same operations can be performed from your account as from Bitdefender Total Security 2015 To access Safebox from MyBitdefender From any computer or mobile device log in to your account at https my bitdefender com and then click the Safebox icon From Bitdefender Total Security 2015 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the Safebox module select Go to Dashboard Safebox online backup and sync 203 Bitdefender Total Security 2015 4 TAS 36 5 Synchronizing files between your computers File synchronization between two or more computers works when the following conditions are met Bitdefender Total Security 2015 or the standalone Safebox application is installed on the computers between which you want to sync files You are logged in with the same MyBitdefender account on each computer Local folders linked to the same online folder have been added to Safebox sync on each computer For automatic synchronization make sure Sa
34. 37 11 2 Many spam messages are not detected If you are receiving many spam messages that are not marked as spam you must configure the Bitdefender antispam filter so as to improve its efficiency Try the following solutions 1 If you are using one of the mail clients Bitdefender integrates into indicate undetected spam messages Note Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supported mail clients please refer to Supported e mail clients and protocols p 115 2 Add spammers to the Spammers list The e mail messages received from addresses in the Spammers list are automatically marked as spam Indicate undetected spam messages If you are using a supported mail client you can easily indicate which e mail messages should have been detected as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client Go to the Inbox folder wo N Select the undetected spam messages as Click the amp Is Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window They are immediately marked as spam and moved to the junk mail folder Add spammers to Spammers List If you are using a supported mail client you can easily add the senders of the spam messages to the Spammers list Follow these steps 1 Open your mail client
35. Aconfirmation window will appear Click OK to acknowledge Safebox Online Backup 78 Bitdefender Total Security 2015 _ z TAS 17 USEFUL INFORMATION 17 1 How do I test my antivirus solution To make sure that your Bitdefender product is properly running we recommend you using the Eicar test The Eicar test allows you to check your antivirus protection using a safe file developed for this purpose To test your antivirus solution follow these steps 1 Download the test from the official webpage of the EICAR organization http www eicar org 2 Click the Anti Malware Testfile tab 3 Click Download on the left side menu 4 From Download area using the standard protocol http click the eicar com test file 5 You will be informed that the page you are trying to access contains the EICAR Test File not a virus If you click I understand the risks take me there anyway the download of the test will begin and a Bitdefender pop up will inform you that a virus was detected Click More details to find out more information about this action If you do not receive any Bitdefender alert we recommend you to contact Bitdefender for support as described in section Asking for help p 241 17 2 How do I remove Bitdefender If you want to remove your Bitdefender Total Security 2015 follow these steps In Windows XP 1 Click Start go to Control Panel and double click Add Remove programs 2 Find Bitde
36. Activity window Click Schedule Select from the grid the time intervals during which Internet access is blocked You can click individual cells or you can click and drag to cover longer periods 9 Click the Save button ON DTD oO FP WN Note Bitdefender will perform updates every hour no matter if web access is blocked 13 3 How do Iblock my child s access to a website Bitdefender Parental Control allows you to control the content accessed by your child while using the computer and enables you to block access to a website even when you are not at home To block access to a website follow these steps 1 On any device with Internet access open a web browser 2 Go to https my bitdefender com 3 Log in to your account using your user name and password 4 Click Parental Control to access the dashboard 5 Select your child s profile on the left side menu Parental Control 66 Bitdefender Total Security 2015 TAS 6 Click on the Web panel to access the Web Activity window 7 Click Blacklist Whitelist 8 Enter the website in the corresponding field 9 Click Block to add the website to the list 10 Select from the grid the time intervals during which access is allowed You can click individual cells or you can click and drag to cover longer periods Click the OK button Tl If you change your mind select the website and click the corresponding Remove button 13 4 How do I prevent my chi
37. Center If you cannot access the necessary information using the Bitdefender product please refer to our online Support Center 1 Go to http www bitdefender com support consumer html The Bitdefender Support Center hosts numerous articles that contain solutions to Bitdefender related issues 2 Use the search bar at the top of the window to find articles that may provide a solution to your problem To search just type a term in the Search bar and click Search 3 Read the relevant articles or documents and try the proposed solutions 4 If the solution does not solve your problem go to http www bitdefender com support contact us html and contact our support representatives Asking for help 242 Bitdefender Total Security 2015 _ z TAS 40 ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender related problems and questions Bitdefender Support Center http www bitdefender com support consumer html Bitdefender Support Forum http forum bitdefender com The HOTforSecurity computer security portal http www hotforsecurity com You can also use your favorite search engine to find out more information about computer security the Bitdefender products and the company 40 1 Bitdefender Support Center The Bitdefender Support Center is an online repository of information about the Bitdefender products It stores in an easily accessible format reports on the resul
38. Click the More options link for other actions Protocol Select from the menu the IP protocol the rule applies to If you want the rule to apply to all protocols select Any If you want the rule to apply to TCP select TCP If you want the rule to apply to UDP select UDP if you want the rule to apply to a specific protocol type the number assigned to the protocol you want to filter in the blank edit field Firewall 147 Bitdefender Total Security 2015 Note IP protocol numbers are assigned by the Internet Assigned Numbers Authority IANA You can find the complete list of assigned IP protocol numbers at http www iana org assignments protocol numbers Events Depending on the selected protocol choose the network events the rule applies to The following events may be taken into account Connect Preliminary exchange of standard messages used by connection oriented protocols such as TCP to establish a connection With connection oriented protocols data traffic between two computers occurs only after a connection is established Traffic Flow of data between two computers Listen State in which an application monitors the network awaiting to establish a connection or to receive information from a peer application Network Type Select the type of network the rule applies to You can change the type by opening the Network Type drop down menu and selecting one of the available types from the list Trusted
39. Internet How do update Bitdefender o panii eid rinki prindi dead wns io wed ees Eira PEN E SAT NG 217 37 10 Bitdefender services are not responding annann ana nan nr annn 218 37 11 Antispam filter does not work properly 000 c cece 219 37 11 1 Legitimate messages are marked as Spam 005 219 37 11 2 Many spam messages are not detected 0 00 eee eee 221 37 11 3 Antispam filter does not detect any spam message 222 37 12 The Autofill feature in my Wallet doesn t work 000 cee ee eee 223 37 13 Bitdefender removal failed 0 000 c cece eee cnet eee 224 37 14 My system doesn t boot up after installing Bitdefender 226 38 Removing malware from your system 0 0000s 230 38 1 Bitdefender Rescue Mode 200 c cece eee ete nes 230 viii 38 2 What to do when Bitdefender finds viruses on your computer 232 38 3 How do clean a virus in an archive 0 0c cece eee eee 233 38 4 How do clean a virus in an e mail archive 00 000 cee eee 235 38 5 What to do if suspect a file as being dangerous 00 0005 236 38 6 How to clean the infected files from System Volume Information 236 38 7 What are the password protected files in the scan log 238 38 8 What are the skipped items in the scan log 0 00 ce
40. Mode Battery Mode is specially designed for laptop and tablet users Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than you select The following product settings are applied when Bitdefender operates in Battery Mode Bitdefender Automatic Update is postponed Scheduled scans are postponed Security Widget is turned off Bitdefender detects when your laptop has switched to battery power and based on the battery charge level it automatically enters Battery Mode Likewise Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery To turn on or off Battery mode follow these steps 1 Open the Bitdefender window Access the Tools panel Click the Profiles module In the Profiles window select the Battery Mode tab ak WN Turn on or off automatic Battery Mode by clicking the corresponding switch Drag the corresponding slider along the scale to set when the system should start operating in Battery Mode By default the mode is activated when the battery charge level drops below 30 Note The Battery Mode is enabled by default on laptops and tablets The basics 19 Bitdefender Total Security 2015 _ TAS Configuring Battery Mode To configure Battery mode follow these steps Open the Bitdefender window Access the Tools panel Click the Profiles module In the Profiles wind
41. TAS 1 Access the Blacklist Whitelist Web window where you see the blocked allowed web pages 2 Under Permission click Blocked or Allowed and select Schedule from the drop down menu 3 Select from the grid the time intervals during which access is allowed or blocked You can click individual cells or you can click and drag to cover longer periods Click the Save button Keywords control Keywords control helps you block users access to instant messages and web pages that contain specific words Using Keywords control you can prevent your children from seeing inappropriate words or phrases when they are online Furthermore you can ensure they will not be giving out personal information such as the home address or phone number to people they met on the Internet To configure Keywords control for a specific user account follow these steps 1 Click the Keywords button 2 Enter the keyword in the corresponding field 3 Click Block to add the word to the list of banned keywords If you change your mind click the corresponding Remove button Category filter The Category filter dynamically filters access to websites based on their content When you set the age of your child the filter is automatically configured to block website categories considered inappropriate for your child s age This configuration is suitable in most cases If you want more control over the Internet content your child is exposed to youca
42. The term memory identifies data storage that comes in the form of chips and the word storage is used Glossary 251 Bitdefender Total Security 2015 ae for memory that exists on tapes or disks Every computer comes with a certain amount of physical memory usually referred to as main memory or RAM Non heuristic This method of scanning relies on specific virus signatures The advantage of the non heuristic scan is that it is not fooled by what might seem to be a virus and does not generate false alarms Packed programs A file in a compression format Many operating systems and applications contain commands that enable you to pack a file so that it takes up less memory For example suppose you have a text file containing ten consecutive space characters Normally this would require ten bytes of storage However a program that packs files would replace the space characters by a special space series character followed by the number of spaces being replaced In this case the ten spaces would require only two bytes This is just one packing technique there are many more Path The exact directions to a file on a computer These directions are usually described by means of the hierarchical filing system from the top down The route between any two points such as the communications channel between two computers Phishing The act of sending an e mail to a user falsely claiming to be an established legitimate enterprise in an
43. and access its files must provide the password 6 Click Create if you only want to create the vault at the selected location To create and display the vault as a virtual disk drive in My Computer click Create amp Open Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window File encryption 136 Bitdefender Total Security 2015 4 TAS Note It may be convenient to save all file vaults to the same location In this way you can find them quicker 22 2 2 Opening vaults In order to access and work with the files stored in a vault you must open the vault When you open the vault a virtual disk drive appears in My Computer The drive is labeled with the drive letter assigned to the vault To open a vault follow these steps 1 Locate on your computer the bvd file representing the vault you want to open 2 Right click the file point to Bitdefender File Vault and select Open Quicker alternatives would be to double click the file or to right click it and select Open A new window will appear 3 Choose a drive letter from the menu 4 Type the vault password in the Password field 5 Click Open Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window 22 2 3 Adding files t
44. any 9 If you want to you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list Information on the scan options You may find this information useful If you are not familiar with some of the terms check them in the glossary You can also find useful information by searching the Internet Scan files You can set Bitdefender to scan all types of files or applications program files only Scanning all files provides best protection while scanning applications only can be used to perform a quicker scan Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accdu acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek did dll doc docm docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse jsx Kix lacedb Ink maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa Antivirus protection 99 Bitdefender Total Security 2015 _ z TAS ppam pps ppsm ppsx ppt pptm pptx prc prf prg
45. any removable media that is connected to the computer to make sure it can be safely accessed For more information please refer to Automatic scan of removable media p 104 Advanced users can configure scan exclusions if they do not want specific files or file types to be scanned For more information please refer to Configuring scan exclusions p 106 When it detects a virus or other malware Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection For more information please refer to Managing quarantined files p 109 If your computer has been infected with malware please refer to Removing malware from your system p 230 To help you clean your computer of malware that cannot be removed from within the Windows operating system Bitdefender provides you with Rescue Mode This is a trusted environment especially designed for malware removal which enables you to boot your computer independent of Windows When the computer runs in Rescue Mode Windows malware is inactive making it easy to remove Antivirus protection 90 Bitdefender Total Security 2015 _ z FAS To protect you against unknown malicious applications Bitdefender uses Active Virus Control an advanced heuristic technology which contin
46. automatically blocks such e mails The corresponding setting is disabled in the localized versions of the program that use such charsets for example in the Russian or Chinese version To configure the local antispam filters follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antispam module 4 In the Antispam window select the Settings tab 5 Click the switches to turn on or off the local antispam filters Antispam 120 Bitdefender Total Security 2015 TAS If you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird you can configure the local antispam filters directly from your mail client Click the Settings button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window and then the Antispam Filters tab 19 7 Configuring the cloud settings The cloud detection makes use of the Bitdefender Cloud services to provide you with efficient and always up to date antispam protection The cloud protection functions as long as you keep Bitdefender Antispam enabled Samples of legitimate or spam e mails can be submitted to Bitdefender Cloud when you indicate detection errors or undetected spam e mails This helps improve the Bitdefender antispam detection Configure the e mail sample submission to Bitdefender Cloud by selecting the desired options by following these steps 1 Open the Bitdefender window 2
47. be met for Hotspot protection to work You are logged in to a MyBitdefender account from Bitdefender Total Security 2015 Your computer is connected to an unsecured network Once the prerequisites are met Bitdefender will automatically prompt you to use the secured connection whenever you open Bitdefender Safepay All you need to do is enter your MyBitdefender credentials when prompted The secure connection will be initialized and a message will be displayed in the Bitdefender Safepay window when the connection is established The symbol appears in front of the URL in the address bar to help you easily identify secure connections To improve your visual browsing experience you can choose to enable Adobe Flash and Java plugins by clicking Show advanced settings Safepay security for online transactions 157 Bitdefender Total Security 2015 4 You may need to acknowledge the action Safepay security for online transactions 158 Bitdefender Total Security 2015 _ TAS 27 ID THEFT PROTECTION To protect you against identity theft Bitdefender comes with the ID Theft Protection service This service monitors your credit card and delivers alerts to your desktop when new information is found on your credit report When using ID Theft Protection you get real time alerts when critical new information is detected on your credit report and you are constantly informed of the changes that could impact your credit sco
48. by adjusting the scan level Drag the slider along the scale to set the desired scan level Use the description on the right side of the scale to identify the scan level that better fits your needs Advanced users might want to take advantage of the scan settings Bitdefender offers To configure the scan options in detail click Custom You can find information about them at the end of this section b You can also configure these general options Run the task with low priority Decreases the priority of the scan process You will allow other programs to run faster and increase the time needed for the scan process to finish Antivirus protection 98 Bitdefender Total Security 2015 _ TAS Minimize Scan Wizard to system tray Minimizes the scan window to the system tray Double click the Bitdefender icon to open it Specify the action to be taken if no threats are found c Click OK to save the changes and close the window 6 Use the Schedule switch if you want to set a schedule for your scan task Select one of the corresponding options to set a schedule At system startup Once Periodically 7 Select the type of scanning you want to run from the Scan task window 8 Click Start Scan and follow the Antivirus Scan wizard to complete the scan Depending on the locations to be scanned the scan may take a while At the end of the scan you will be prompted to choose the actions to be taken on the detected files if
49. connection settings of your Bitdefender program when updates are not working If Bitdefender can update then it is properly configured to connect to the Internet To manage the proxy settings follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu Inthe General Settings window select the Advanced tab Turn on proxy usage by clicking the switch Click the Manage proxies link ann amp Ww There are two options to set the proxy settings Import proxy settings from default browser proxy settings of the current user extracted from the default browser If the proxy server requires a username and a password you must specify them in the corresponding fields Note Bitdefender can import proxy settings from the most popular browsers including the latest versions of Internet Explorer Mozilla Firefox and Opera Custom proxy settings proxy settings that you can configure yourself The following settings must be specified Useful Information 83 Bitdefender Total Security 2015 _ TAS Address type in the IP of the proxy server Port type in the port Bitdefender uses to connect to the proxy server Username type in a user name recognized by the proxy Password type in the valid password of the previously specified user 7 Click OK to save the changes and close the window Bitdefender will u
50. deleting files that may no longer be useful with a single click on a button Bitdefender interface 31 Bitdefender Total Security 2015 TAS 5 3 The Bitdefender modules The Bitdefender product comes with a number of useful modules to help you stay protected while you work surf the web or want to make online payments improve the speed of your system and many others Whenever you want to have access to modules or to start configuring your product click the Protection Privacy and Tools panels from the Bitdefender interface The following list briefly describes each module Antivirus Allows you to configure your protection against malware set scan exclusions and manage quarantined files Antispam Allows you to keep your Inbox SPAM free and to configure the antispam settings in detail Web protection Allows you to know if the information of the web pages you want to visit is safe Vulnerability Allows you to detect and fix vulnerabilities of your system Data protection Allows you to prevent data leaks and protect your privacy while you are online Firewall Allows you to configure general firewall settings and manage rules Intrusion Detection Allows you to monitor and analyze the system and network activities for unusual behavior and possible attacks Wallet Allows you to access your credentials with one master password Profiles Allows you to set up your working profile for an easy going system usability
51. eens 17 A51 Profiles irren pes inden a E bogadawde an E BAE eo 18 4 5 2 Battery M d is i0 50 0540s hula ons CEDAT EEE IA y CENERE CERDAS KERER 19 4 6 Password protecting Bitdefender settings nananana nananana 20 4 7 Anonymous usage reports 00 annaa 21 4 8 Special offers and product notifications 000 cc cece eee eee 22 5 Bitdefender interface ccc cece cece rnnr eee eee nnr nn rnn 23 5 1 System tray ICON eee eee eee eens 23 5 2 Main Window 000 ccc eete ete eee eee eeeeee 24 5 2 1 Upper toolbar ese cos sszscecesi aye dee age ace a niaye ate aoa gve areca sane Siew agus wee nate sees 25 5 2 2 Panels Ate ae desea ianiai aaa EAEE REE E KATE anna EAS aoe nase 26 5 3 The Bitdefender modules 0 0 0 c cece eee tee raaraa 32 5 4 Security Widget 0 c ccc cence n nett enn eens 33 5 4 1 Scanning files and folders 0 00 c cece eee e eee 34 5 4 2 Hide show Security Widget 0 0000 e cece eects 35 5 5 Security Repor seweni ieee ances ae ena waren ae eed ae EER EEE EER nates 35 5 5 1 Checking the Security Report 0 0 0 00 cece eee eee eee 37 5 5 2 Turning on or off the Security Report notification 38 6 Registering Bitdefender 2 cc cece eee eee eect eee eens 39 6 1 Entering your license key n nuanua nuanua annee 39 6 2 Buying or renewing license keys 0 eee ee 40
52. file select it and click OK to add it to the list 35 2 Movie Profile Displaying high quality video content such as high definition movies requires significant system resources Movie Profile adjusts system and product settings so you can enjoy an uninterrupted and seamless movie experience Configuring Movie Profile To configure the actions to be taken while in Movie Profile 1 Open the Bitdefender window N Access the Tools panel wo Click the Profiles module A In the Profiles Settings window click the Configure button from the Movie profile area 5 Choose the system adjustments you would like to be applied by checking the following options Boost performance on video players Optimize product settings for Movie profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates Adjust power plan and visual settings for movies 6 Click Save to save the changes and close the window Manually adding video players to the Movie Profile list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player application you can manually add the application to the Players list Profiles 196 Bitdefender Total Security 2015 z TAS To manually add video players to the Players list in Movie Profile 1 Open the Bitdefender window A WO N o Access the Tools panel Click the Profiles module Inthe Profiles Setti
53. folder you want to be scanned point to Bitdefender and select Scan with Bitdefender The Antivirus Scan wizard will appear and guide you through the scanning process At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 18 2 2 Running a Quick Scan Quick Scan uses in the cloud scanning to detect malware running in your system Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular virus scan To run a Quick Scan follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Under the Antivirus module select Quick Scan A Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them 18 2 3 Running a System Scan The System Scan task scans the entire computer for all types of malware threatening its security such as viruses spyware adware rootkits and others Note Because System Scan performs a thorough scan of the entire system the scan may take a while Therefore it is recommended to run this task when you are not using your computer Before running a System Scan the following are recommended Make sure Bitdefender is up to date with its malware signatures Scanning your computer using an
54. follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 87 2 Remove Bitdefender from your system In Windows XP a f g Click Start go to Control Panel and double click Add Remove programs Find Bitdefender Total Security 2015 and select Remove Click Remove in the window that appears and then select I want to reinstall it Click Next to continue Uncheck the Install Bitdefender 60 Second Virus Scanner option and click Next Wait for the uninstall process to complete Reboot your system in normal mode In Windows Vista and Windows 7 a Click Start go to Control Panel and double click Programs and Features Solving common issues 226 f g TAS Find Bitdefender Total Security 2015 and select Uninstall Click Remove in the window that appears and then select I want to reinstall it Click Next to continue Uncheck the Install Bitdefender 60 Second Virus Scanner option and click Next Wait for the uninstall process to complete Reboot your system in normal mode In Windows 8 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2015 and select Uninstall
55. from a single centralized dashboard Your MyBitdefender account can be accessed from any device connected to the Internet at https my bitdefender com You can also access and manage your account directly from your product 1 Open the Bitdefender window 2 Click the Eicon at the top of the window and select MyBitdefender from the drop down menu 7 1 Linking your computer to MyBitdefender To link your computer to a MyBitdefender account you must log in to an account from Bitdefender Total Security 2015 Until you link your computer to MyBitdefender you will be prompted to log in to MyBitdefender every time you want to use a feature that requires an account MyBitdefender account 41 Bitdefender Total Security 2015 _ ek To open the MyBitdefender window from which you can create or log in to an account follow these steps 1 2 Open the Bitdefender window Click the Eicon at the top of the window and select Account Info from the drop down menu If you have already logged in to an account the account you are logged in is displayed Click Login with another account to change the account linked to the computer If you have already logged in to an account the account you are logged in to is displayed Click Go to MyBitdefender to go to your dashboard To change the account linked to the computer click Login with another account If you have not logged in to an account proceed according to your situation I
56. information please refer to MyBitdefender account p 41 Proceed according to your situation want to create a MyBitdefender account To successfully create a MyBitdefender account follow these steps 1 Select Create a new account A new window will appear 2 Type the required information in the corresponding fields The data you provide here will remain confidential E mail enter your e mail address User name enter a user name for your account Password enter a password for your account The password must be at least 6 characters long Confirm password retype the password Note Once the account is created you can use the provided e mail address and password to log in to your account at https my bitdefender com 3 Click Create 4 Before being able to use your account you must complete the registration Check your e mail and follow the instructions in the confirmation e mail sent by Bitdefender want to log in using my Microsoft Facebook or Google account To log in with your Microsoft Facebook or Google account follow these steps 1 Select the service you want to use You will be redirected to the login page of that service 2 Follow the instructions provided by the selected service to link your account to Bitdefender Installing your Bitdefender product 9 Bitdefender Total Security 2015 TAS Note Bitdefender does not get access to any confidential information s
57. is recommended that you delete them or disable scan exclusions To manage scan exclusions follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Click the Antivirus module DA In the Antivirus window select the Exclusions tab Use the options in the Files and folders section to manage scan exclusions 5 Toremove or edit scan exclusions click one of the available links Proceed as follows To remove an entry from the table select it and click the Remove button To edit an entry from the table double click it or select it and click the Edit button A new window will appear where you can change the extension or the path to be excluded and the type of scanning you want Antivirus protection 108 Bitdefender Total Security 2015 _ z TAS them to be excluded from as needed Make the necessary changes then click Modify 6 To turn off scan exclusions use the corresponding switch 18 5 Managing quarantined files Bitdefender isolates the malware infected files it cannot disinfect and the suspicious files in a secure area named quarantine When a virus is in quarantine it cannot do any harm because it cannot be executed or read By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware In addition
58. not possible because the detected file is entirely malicious In such cases the infected file is deleted from the disk Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to prevent a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruct the archive with the clean files If archive reconstruction is not possible Antivirus protection 95 Bitdefender Total Security 2015 4 TAS you will be informed that no action can be taken so as to avoid losing clean files Move files to quarantine Moves detected files to quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 109 Deny access In case an infected file is detected the access to this will be denied 18 1 4 Restoring the default settings The default real time protec
59. of the Friends list does not prevent the detection errors that may occur in these situations You receive a lot of solicited commercial mail as a result of subscribing on various websites In this case the solution is to add the email addresses from which you receive such e mail messages to the Friends list A significant part of your legitimate mail is from people to whom you never e mailed before such as customers potential business partners and others Other solutions are required in this case If you are using one of the mail clients Bitdefender integrates into indicate detection errors Note Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supported mail clients please refer to Supported e mail clients and protocols p 115 Solving common issues 219 Bitdefender Total Security 2015 4 TAS Add contacts to Friends List If you are using a supported mail client you can easily add the senders of legitimate messages to the Friends list Follow these steps 1 In your mail client select an e mail message from the sender that you want to add to the Friends list 2 Click the Add Friend button on the Bitdefender antispam toolbar 3 You may be asked to acknowledge the addresses added to the Friends list Select Don t show this message again and click OK You will always receive e mail messages from this address no matter what
60. prices and keep your devices protected for a longer period of time Additionally product notifications can appear when changes are made by user in the product To turn on or off special offers and product notifications follow these steps 1 Open the Bitdefender window 2 Click the E icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Turn on or off special offers and product notifications by clicking the corresponding switch The special offers and product notifications option is enabled by default Note After disabling special offers and product notifications Bitdefender will continue to keep you informed about special offers when you use a trial version when your subscription is due to expire or when you use an expired product version The basics 22 Bitdefender Total Security 2015 FAS 5 BITDEFENDER INTERFACE Bitdefender Total Security 2015 meets the needs of computer beginners and very technical people alike Its graphical user interface is designed to suit each and every category of users To see the status of the product and perform essential tasks the Bitdefender system tray icon is available at any time The main window gives you access to important product information the program modules and lets you perform common tasks From the main window you can access the Panels area for detailed configurati
61. pst pub puz pyd pwc py pyc pyo qpx rbx rgs rox rpj rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmx tlb tms u3p udf url vb vbe vbs vbscript vxd wok wem wdm wiz wil wpk ws wsf xar xl xla xlam xlb xic xil xIm xls xlsb xlsm xlsx xlt xltm xltx xlw xml xqt xsf xsn xtp Scan options for archives Archives containing infected files are not an immediate threat to the security of your system The malware can affect your system only if the infected file is extracted from the archive and executed without having real time protection enabled However it is recommended to use this option in order to detect and remove any potential threat even if it is not an immediate threat Note Scanning archived files increases the overall scanning time and requires more system resources Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan memory Select this option to scan programs running in your system s memory Scan registry Select this option to scan registry keys Windows Registry is a database that stores configuration settings and options for the Windows operating system components as well as for inst
62. quite similar to a guard at your gate it keeps track of connection attempts and decides which to allow and which to block The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system The rules are grouped into 2 categories General Rules Rules that determine the protocols over which communication is allowed A default set of rules that provides an optimal protection is used You can edit the rules by allowing or denying connections over certain protocols Application Rules Rules that determine how each application can access network resources and the Internet Under normal conditions Bitdefender automatically creates a rule whenever an application tries to access the Internet You can also manually add or edit rules for applications If your computer is running Windows Vista Windows 7 or Windows 8 Bitdefender automatically assigns a network type to every network connection it detects Depending on the network type the firewall protection is set to the appropriate level for each connection To find out more about the firewall settings for each network type and how you can edit the network settings please refer to Managing connection settings p 149 24 1 Turning on or off firewall protection To turn firewall protection on or off follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Firewall module 4 In the Firewall window click the F
63. spam messages to a specific folder as follows In Microsoft Outlook spam messages are moved to a Spam folder located in the Deleted Items folder The Spam folder is created during the installation of Bitdefender In Outlook Express and Windows Mail spam messages are moved directly to Deleted Items In Mozilla Thunderbird spam messages are moved to a Spam folder located in the Trash folder The Spam folder is created during the installation of Bitdefender If you use other mail clients you must create a rule to move the e mail messages marked as spam by Bitdefender to a custom quarantine folder Antispam 113 Bitdefender Total Security 2015 _ z TAS 19 1 Antispam insights 19 1 1 Antispam filters The Bitdefender Antispam Engine incorporates cloud protection and other several different filters that ensure your Inbox to be SPAM free like Friends list Spammers list and Charset filter Friends list Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain By using friends or spammers list you can easily classify which people you want to receive e mail from friends no matter what the message contains or which people you never want to hear from again spammers Note We recommend that you add your friends names and e mail addresses to the Friends list Bitdefender does not block messages from those on the list ther
64. technology this is because the archive cannot be recreated correctly To find out how to deal with malware please refer to Removing malware from your system p 230 18 3 2 Managing removable media scan To manage automatic scan of removable media follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antivirus module 4 In the Antivirus window select the Exclusions tab For best protection it is recommended to turn on automatic scan for all types of removable storage devices The scanning options are pre configured for the best detection results If infected files are detected Bitdefender will try to disinfect them remove the malware code or to move them to quarantine If both actions fail the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files The scanning options are standard and you cannot change them 18 4 Configuring scan exclusions Bitdefender allows excluding specific files folders or file extensions from scanning This feature is intended to avoid interference with your work and it can also help improve system performance Exclusions are to be used by users having advanced computer knowledge or otherwise following the recommendations of a Bitdefender representative You can configure exclusions to apply to on access or on demand scanning only or to both The objects excluded from on access scanning will not be scanned no
65. the latest Bitdefender Internet Security available Installation 51 Bitdefender Total Security 2015 _ z TAS From a previous Bitdefender Total Security version to the latest Bitdefender Total Security available There are 2 cases which may appear You have upgraded the operating system using the Windows Update and you notice Bitdefender is no longer working In this case you need to reinstall the product using the latest available version To solve this situation follow these steps 1 Remove Bitdefender by following these steps In Windows XP a Click Start go to Control Panel and double click Add Remove programs b Find Bitdefender Total Security 2015 and select Remove c Click Remove in the window that appears and then select want to reinstall it d Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 a Click Start go to Control Panel and double click Programs and Features b Find Bitdefender Total Security 2015 and select Uninstall c Click Remove in the window that appears and then select I want to reinstall it d Wait for the uninstall process to complete and then reboot your system In Windows 8 a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c
66. the search results from the following web search engines Google Yahoo Bing Baidu Web protection 122 Bitdefender Total Security 2015 TAS Search Advisor rates the links posted on the following online social networking services Facebook Twitter Scanning SSL web traffic More sophisticated attacks might use secure web traffic to mislead their victims It is therefore recommended to enable SSL scanning Protection against fraud Protection against phishing You can create a list of web sites that will not be scanned by the Bitdefender antimalware antiphishing and antifraud engines The list should contain only web sites you fully trust For example add the web sites where you currently shop online To configure and manage web sites using the web protection provided by Bitdefender click the Whitelist link A new window will appear To add a site to the whitelist provide its address in the corresponding field and click Add To remove a web site from the list select it in the list and click the corresponding Remove link Click Save to save the changes and close the window 20 1 Bitdefender protection in the web browser Bitdefender integrates directly through an intuitive and easy to use toolbar into the following web browsers Internet Explorer Mozilla Firefox Google Chrome Safari The Bitdefender toolbar is not your typical browser toolbar The only thing it ads to your brows
67. the vault a virtual disk drive labeled with the selected letter appears in My Computer 3 If you want to change the default size 50 MB of the vault type the desired value in the Vault size field 4 Type the desired password to the vault in the Password and Confirm fields Anyone trying to open the vault and access its files must provide the password 5 Click Create if you only want to create the vault at the selected location To create and display the vault as a virtual disk drive in My Computer click Create amp Open Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window Note It may be convenient to save all file vaults to the same location In this way you can find them quicker 22 1 2 Opening file vaults In order to access and work with the files stored in a vault you must open the vault When you open the vault a virtual disk drive appears in My Computer The drive is labeled with the drive letter assigned to the vault To open a vault follow these steps 1 Click the vault in the table and select Open vault in the menu that appears Note If a previously created vault does not appear in the table right click the vaults table header select Add existing vault and browse to its location 2 Anew window will appear The vault name and path on the disk are displayed Choose a drive letter
68. to Minimum system requirements p 3 There are too many invalid registry keys left in your Windows Registry Cleaning the Windows Registry can improve the performance of your system For more information please refer to Cleaning Windows registry p 190 Your hard disk drives are too fragmented File fragmentation slows down file access and decreases system performance Running the Disk Defragmenter can improve the performance of your system For more information please refer to Defragmenting hard disk volumes p 189 You have installed applications that you do not use Any computer has programs or applications that you do not use And many unwanted programs run in the background taking up disk space and memory If you do not use a program uninstall it This is also valid for any other pre installed software or trial application you forgot to remove Important If you suspect a program or an application to be an essential part of your operating system do not remove it and contact Bitdefender Customer Care for assistance Your system may be infected Your system speed and its general behavior can also be affected by malware Spyware viruses Trojans and adware all take a toll on your computer s performance Make sure to scan your system periodically at least once a week It is recommended to use the Bitdefender System Scan because it scans for all types of malware threatening the security of you
69. to be taken on the detected files if any Note When you run a quick scan or a full system scan Bitdefender will automatically take the recommended actions on detected files during the scan If there remain unresolved threats you will be prompted to choose the actions to be taken on them The infected objects are displayed in groups based on the malware they are infected with Click the link corresponding to a threat to find out more information about the infected objects You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues One or several of the following options can appear on the menu Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware signature in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 109 Important For particular types of malware disinfection is not possible because the detected file is entirely malicious
70. to secure online servers synchronize them between your devices and share them with your friends From the Safebox module you can easily access the following tasks Manage folders add remove and synchronize Safebox folders Manage shared files share files by uploading them to Safebox and creating links that can be accessed from anywhere Go to Dashboard manage your Safebox backups directly from the MyBitdefender dashboard in your web browser For more information please refer to Safebox p 199 Safego Bitdefender Safego is the security solution that ensures a safe online environment for Facebook users by monitoring both your and friends social networking activity and warning against all possible malicious postings For more information please refer to Safego protection for Facebook p 178 TuneUp Bitdefender Total Security 2015 offers not just security it also helps you keep your computer s performance in shape In the TuneUp module you can access a number of useful tools OneClick Optimizer Startup Optimizer PC Clean Up Disk Defragmenter Registry Cleaner Registry Recovery Duplicate Finder For more information about the performance optimization tools please refer to TuneUp p 186 Profiles Bitdefender Profiles helps you to have a simplified user experience while working watching a movie or playing a game by monitoring the product Bitdefender interface 30
71. top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Click the corresponding switch to turn on or off the Security Report notification The Security Report notification is enabled by default Bitdefender interface 38 Bitdefender Total Security 2015 _ z TAS 6 REGISTERING BITDEFENDER In order to be protected by Bitdefender you must register your product with a license key The license key specifies how long you may use the product As soon as the license key expires Bitdefender stops performing its functions and protecting your computer You should purchase a license key or renew your license a few days before the current license key expires For more information please refer to Buying or renewing license keys p 40 If you are using a trial version of Bitdefender you must register the product with a license key if you want to continue using it after the trial period ends 6 1 Entering your license key If you selected to evaluate the product during the installation you can use it for a 30 day trial period To continue using Bitdefender after the trial period expires you must register the product with a license key A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window You can see the Bitdefender registration stat
72. want to create a MyBitdefender account To successfully create a MyBitdefender account follow these steps 1 Select Create a new account A new window will appear Type the required information in the corresponding fields The data you provide here will remain confidential Email enter your e mail address User name enter a user name for your account Password enter a password for your account The password must be at least 6 characters long Confirm password retype the password 3 Click Create 4 Before being able to use your account you must complete the registration Check your e mail and follow the instructions in the confirmation e mail sent by Bitdefender MyBitdefender account 42 Bitdefender Total Security 2015 FAS I want to log in using my Microsoft Facebook or Google account To log in with your Microsoft Facebook or Google account follow these steps 1 Click the icon of the service you want to use to log in You will be redirected to the login page of that service 2 Follow the instructions provided by the selected service to link your account to Bitdefender Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in or the personal information of your friends and contacts I already have a MyBitdefender account If you already have an account but you have not logged in to it yet follow these ste
73. want to take advantage of the Bitdefender settings to fine tune and improve your protection While you work play games or watch movies Bitdefender can offer you a continuous user experience by postponing maintenance tasks eliminating interruptions and adjusting system visual effects You can benefit from all these by activating and configuring Profiles Bitdefender will make most security related decisions for you and will rarely show pop up alerts Details about actions taken and information about program operation are available in the Events window For more information please refer to Events p 15 From time to time you should open Bitdefender and fix the existing issues You may have to configure specific Bitdefender components or take preventive actions to protect your computer and your data If you have not registered the product remember to do so until the trial period ends For more information please refer to Registering Bitdefender p 39 To use the online features of Bitdefender Total Security 2015 make sure to link your computer to a MyBitdefender account For more information please refer to MyBitdefender account p 41 The How to p 48 section is where you will find step by step instructions on how to perform common tasks If you experience issues while using Bitdefender check the Solving common issues p 207 section for possible solutions to the most common problems The bas
74. you want to remove Bitdefender 60 Second Virus Scanner follow these steps In Windows XP 1 Click Start go to Control Panel and double click Add Remove programs 2 Find Bitdefender 60 Second Virus Scanner and select Remove 3 Select Uninstall at the next step and wait for the process to finish In Windows Vista and Windows 7 1 Click Start go to Control Panel and double click Programs and Features 2 Find Bitdefender 60 Second Virus Scanner and select Uninstall 3 Select Uninstall at the next step and wait for the process to finish In Windows 8 Useful Information 81 Bitdefender Total Security 2015 _ z TAS 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Select Bitdefender 60 Second Virus Scanner and click Uninstall 4 Select Uninstall at the next step and wait for the process to finish 17 4 How do I automatically shut down the computer after the scan is over Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware Scanning the entire computer may take longer time to complete depending on your system s hardware and software configuration For this reason Bitdefender allows you to configure Bitdefender to shut down your system as soon as the scan is over Consider this example
75. 0 00 c ccc cece eee een ee 161 28 2 Turning on or off the Wallet protection 0 cece eee eee ees 162 28 3 Managing the Wallet settings 0 c ccc eee 163 29 Parental Control cece cece cence eee eee een e cence eee enes 166 29 1 Accessing Parental Control dashboard anan cece eee eas 166 29 2 Adding your child s profile 0 00 ees 167 29 2 1 Installing Parental Control on the Android device 5 168 29 2 2 Monitoring the child s activity 0 0 00 cece cece eee eens 169 29 2 3 Configuring the General Settings 0 0 00 cece cence ees 169 29 3 Configuring Parental Control 0 00 ccc cece eee eee 170 293 1 Web Control icc sage nahokw pie denea ke tbe dag eea t he TE a we 171 29 3 2 Applications Control 0000 cece eects 173 29 3 3 Facebook protection 0 000 cece eee ene ees 174 29 3 4 Instant Messaging control n uann unauna eee 174 29 3 5 LOCATION aisia aia ea aea e hacked eats Sn wane aaa a oyna 175 29 3 6 Text messages control 1 2 eee eee eee 176 29 3 7 Phone numbers control 0 0 00 e eee eee eee eee 176 30 Safego protection for Facebook 0 00eeeeeeeeees 178 31 Device Anti Theft 2c avacvnriaesrdiiunsdeaos aedeeceorepbatdaensiates 180 32 USB IMMUN ZEP ais ict eonen Weds doth A TEE ADEN 182 33 Managing your computers remotely c0e cence 1
76. 83 33 1 Accessing MyBitdefender anana anaana eee eee ene eee 183 33 2 Running tasks on the computers 000 ccc cence eens 183 System OPUI Maly srcsaccscsccdeeisecenvddesisescecscoisneescacet 185 342 TUNCUD erer toon iioatnes net eater a ralewias So enas 186 34 1 Optimizing your system speed with a single click 00088 186 34 2 Optimizing your PC s boot time 0 0 00 cece cece eee eee eens 187 34 3 Cleaning up your PC anana aana cen nent een n eens 188 vii Bitdefender Total Security 2015 ws 34 4 Defragmenting hard disk volumeS 00 ccc c ence eee ene ees 189 34 5 Cleaning Windows registry 0 c cece eee eee eens 190 34 6 Recovering cleaned registry n n 0 0 c ccc eee eee eee ee 192 34 7 Finding duplicate files 0 0 ccc cece eee eens 192 35 Proll S errea nye EENE T anise vue E E EE 194 35 1 Work Profiles nich ci cteeid hitdadeadeinbadiadidvaane dade E a 195 35 2 Moyie Profile siicieciawieyeiteandanan tariu iaa pas Ea dae pea obi 196 35 3 Game Prot ile acces vox se diiecs cack Rea tebe a Thence onthe E enn aden EE 197 35 4 Real Time Optimization 0 0 0 ccc ccc cece eee nee ee eens 198 Pae LCL ae ene E eee EEN EET peer eee 199 36 Safebox online backup and sync 0 0 0eeeee eee 200 36 1 Activating Safebox 0 cece cnn eee enn e teens 200 36 2 Managing Safebox from the Bitdefender window
77. Access the Protection panel 3 Click the Antispam module 4 Inthe Antispam window select the desired options from the Settings tab If you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird you can configure the cloud detection directly from your mail client Click the Settings button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window and then the Cloud Settings tab Antispam 121 Bitdefender Total Security 2015 TAS 20 WEB PROTECTION Bitdefender Web protection ensures a safe browsing experience by alerting you about potential phishing web pages Bitdefender provides real time web protection for Internet Explorer Mozilla Firefox Google Chrome Safari To configure Web protection settings follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Web Protection module Click the switches to turn on or off Showing the Bitdefender toolbar in the web browser Note The Bitdefender browser toolbar is not enabled by default Search Advisor a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result You should not visit this web page gt This web page may contain dangerous content Exercise caution if you decide to visit it This is a safe page to visit Search Advisor rates
78. Backdoor Glossary A hole in the security of a system deliberately left in place by designers or maintainers The motivation for such holes is not always sinister some operating systems for example come out of the box with privileged accounts intended for use by field service technicians or the vendor s maintenance programmers 248 Bitdefender Total Security 2015 _ z TAS Boot sector A sector at the beginning of each disk that identifies the disk s architecture sector size cluster size and so on For startup disks the boot sector also contains a program that loads the operating system Boot virus A virus that infects the boot sector of a fixed or floppy disk An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory Every time you boot your system from that point on you will have the virus active in memory Browser Short for Web browser a software application used to locate and display Web pages Popular browsers include Microsoft Internet Explorer Mozilla Firefox and Google Chrome These are graphical browsers which means that they can display graphics as well as text In addition most modern browsers can present multimedia information including sound and video though they require plug ins for some formats Command line In a command line interface the user types commands in the space provided directly on the screen using command language Cookie
79. Disable the firewall for the respective adapter Home Office Allow all traffic between your computer and computers in the local network Public All traffic is filtered Untrusted Completely block network and Internet traffic through the respective adapter Permission Select one of the available permissions Firewall 148 Bitdefender Total Security 2015 Permission Description Allow The specified application will be allowed network Internet access under the specified circumstances Deny The specified application will be denied network Internet access under the specified circumstances 24 3 Managing connection settings For each network connection you can configure special trusted or untrusted zones A trusted zone is a device that you fully trust for example a computer or a printer All traffic between your computer and a trusted device is allowed To share resources with specific computers in an unsecured wireless network add them as allowed computers An untrusted zone is a device that you do not want to communicate with your computer at all To view and manage zones on your network adapters follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Firewall module 4 In the Firewall window select the Adapters tab A new window will appear displaying the network adapters with active connections and the current zones if any For each zone the following informati
80. Find Bitdefender Total Security 2015 and select Uninstall Installation 52 Bitdefender Total Security 2015 _ z TAS d Click Remove in the window that appears and then select I want to reinstall it e Wait for the uninstall process to complete and then reboot your system 2 Download the installation file by choosing the product you have a valid license key for You can download the installation file from the Bitdefender website at the following address http www bitdefender com Downloads 3 Double click the installer to start the installation process 4 When the registration window appears enter the license key and click Register Now 5 At the next step you have the option to log in to your MyBitdefender account or create a new MyBitdefender account You can also choose to create a MyBitdefender account later on Wait until the installation process is completed and close the window You changed your system and you want to continue using the Bitdefender protection Therefore you need to reinstall the product using the latest version To solve this situation follow these steps 1 Download the installation file by choosing the product you have a valid license key for You can download the installation file from the Bitdefender website at the following address http www bitdefender com Downloads 2 Double click the installer to start the installation process 3 When the registration window appea
81. In such cases the infected file is deleted from the disk Antivirus protection 102 Bitdefender Total Security 2015 _ z TAS Suspicious files Files are detected as suspicious by the heuristic analysis Suspicious files cannot be disinfected because no disinfection routine is available They will be moved to quarantine to prevent a potential infection By default quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers If malware presence is confirmed a signature is released to allow removing the malware Archives containing infected files Archives that contain only infected files are deleted automatically If an archive contains both infected and clean files Bitdefender will attempt to delete the infected files provided it can reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Delete Removes detected files from the disk If infected files are stored in an archive together with clean files Bitdefender will attempt to delete the infected files and reconstruct the archive with the clean files If archive reconstruction is not possible you will be informed that no action can be taken so as to avoid losing clean files Take no action No action will be taken on the detected files After the scan is completed you can open the
82. Register your product Note This step appears only if you have selected Get Started during the previous step An active Internet connection is required to complete the registration of your product Proceed according to your situation I purchased the product In this case register the product by following these steps 1 Select I have a license key 2 Type the license key in the corresponding field Note You can find your license key on the CD DVD label on the license certificate in the online purchase e mail 3 Click Register Now have a Total Security Multi Device subscription In this case you can use your Total Security Multi Device subscription To register your Bitdefender Total Security 2015 with your subscription select I have a Total Security Multi Device subscription You are directed to Step 6 want to try the product for free In this case you can use the product for a 30 day period To begin the trial period select I don t have a key want to try the product for free want to use the license key detected on my PC In this case you can continue using the detected license key This option appears only when an active license key is detected on your system Click Next Installing your Bitdefender product 8 Bitdefender Total Security 2015 TAS Step 6 Activate your product A MyBitdefender account is required in order to use the online features of your product For more
83. Security 2015 _ 4 TAS The following modules can be accessed to monitor the child s activity on the mobile device Location to find the current location of your child s device on Google Maps SMS to block incoming text messages from a phone number Calls to block calls from a phone number both incoming and outgoing 29 3 1 Web Control Web control helps you block websites with inappropriate content and set time restrictions on Internet access To configure Web control for a specific user account 1 Click on the Web panel to access the Web Activity window 2 Use the switch to turn on Web Activity Allowing or blocking a website Use the Web Activity window to see all the web pages accessed by your child To block access to a website follow these steps 1 Click the Blacklist Whitelist button 2 Enter the website in the corresponding field 3 Click Block to add the website to the list 4 If you change your mind select the website and click the corresponding Remove button To allow access to a blocked website follow these steps 1 Click the Blacklist Whitelist button 2 Enter the website in the corresponding field 3 Click Allow to add the website to the list 4 If you change your mind select the website and click the corresponding Remove button To restrict Internet access to a website by time follow these steps Parental Control 171 Bitdefender Total Security 2015 _ z
84. Shredder will help you permanently delete data by physically removing it from your hard disk You can quickly shred files or folders from your computer using the Windows contextual menu by following these steps 1 Right click the file or folder you want to permanently delete 2 Select Bitdefender gt File Shredder in the context menu that appears 3 A confirmation window will appear Click Yes to start the File Shredder wizard 4 Wait for Bitdefender to finish shredding the files Data protection 128 Bitdefender Total Security 2015 oe 5 The results are displayed Click Close to exit the wizard Alternatively you can shred files from the Bitdefender interface 1 Open the Bitdefender window N Access the Privacy panel w Under the Data Protection module select File Shredder p Follow the File Shredder wizard a Select file folder Add the files or folders you want to be permanently removed b Shredding Files Wait for Bitdefender to finish shredding the files c Results The results are displayed Click Close to exit the wizard Data protection 129 Bitdefender Total Security 2015 _ z TAS 22 FILE ENCRYPTION Bitdefender File Encryption enables you to create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents The data stored on the vaults can only be accessed by users who know the password
85. Turning on or off antispam protection Antispam protection is enabled by default To turn off the Antispam module follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antispam module 4 In the Antispam window click the switch to turn on or off Antispam 19 3 Using the antispam toolbar in your mail client window In the upper area of your mail client window you can see the Antispam toolbar The Antispam toolbar helps you manage antispam protection directly from your mail client You can easily correct Bitdefender if it marked a legitimate message as SPAM Important Bitdefender integrates into the most commonly used mail clients through an easy to use antispam toolbar For a complete list of supported mail clients please refer to Supported e mail clients and protocols p 115 Each button from the Bitdefender toolbar will be explained below Antispam 115 Bitdefender Total Security 2015 _ z TAS Is Spam indicates that the selected e mail is spam The e mail will be moved immediately to the Spam folder If the antispam cloud services are activated the message is sent to Bitdefender Cloud for further analysis Not Spam indicates that the selected e mail is not spam and Bitdefender should not have tagged it The e mail will be moved from the Spam folder to the Inbox directory If the antispam cloud services are activated the message is sent to Bitdefender Clou
86. Within the Internet industry cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes In this realm cookie technology is still being developed and the intention is to target ads directly to what you ve said your interests are It s a double edge sword for many people because on one hand it s efficient and pertinent as you only see ads about what you re interested in On the other hand it involves actually tracking and following where you go and what you click Understandably so there is a debate over privacy and many people feel offended by the notion that they are viewed as a SKU number you know the bar code on the back of packages that gets scanned at the grocery check out line While this viewpoint may be extreme in some cases it is accurate Disk drive It s a machine that reads data from and writes data onto a disk Glossary 249 Bitdefender Total Security 2015 4 TAS A hard disk drive reads and writes hard disks A floppy drive accesses floppy disks Disk drives can be either internal housed within a computer or external housed in a separate box that connects to the computer Download To copy data usually an entire file from a main source to a peripheral device The term is often used to describe the process of copying a file from an online service to one s own computer Downloading can also re
87. aintains a report file listing the path scanned the folders the number of archives and files scanned how many infected and suspicious files were found Rootkit Glossary Arootkit is a set of software tools which offer administrator level access to a system The term was first used for the UNIX operating systems and it referred to recompiled tools which provided intruders administrative rights allowing them to conceal their presence so as not to be seen by the system administrators The main role of rootkits is to hide processes files logins and logs They may also intercept data from terminals network connections or peripherals if they incorporate the appropriate software Rootkits are not malicious in nature For example systems and even some applications hide critical files using rootkits However they are mostly used to hide malware or to conceal the presence of an intruder into the system When combined with malware rootkits pose a great threat to the integrity and the security of a system They can monitor traffic create backdoors into the system alter files and logs and avoid detection 253 Bitdefender Total Security 2015 _ z TAS Script Another term for macro or batch file a script is a list of commands that can be executed without user interaction Spam Electronic junk mail or junk newsgroup postings Generally known as any unsolicited e mail Spyware Any software that covertly gathers user in
88. al Security 2015 TAS Your child s device is now linked to your MyBitdefender account and you can start monitoring his online activities 29 2 2 Monitoring the child s activity Bitdefender helps you keep track of what your children are doing online In this way you can always find out exactly what websites they have visited what applications they have used or what activities have been blocked by the Parental Control The reports contain detailed information for each event such as The status of the event The name of the blocked website The name of the blocked application The device name The date and time when the event occurred The actions taken by Bitdefender To monitor the Internet traffic the accessed applications or the Facebook activity for your child follow these steps 1 Access the Parental Control dashboard from your MyBitdefender account 2 Click to access the activity window for the corresponding module 29 2 3 Configuring the General Settings Activity reports By default when Parental Control is enabled your children s activities are logged To receive e mail notifications follow these steps 1 Access the Parental Control dashboard from your MyBitdefender account 2 Click the General Settings g icon on the top right corner 3 Enable the corresponding option to receive activity reports 4 Enter the e mail address where the e mail notifications are to be sent Pa
89. alled applications Scan cookies Select this option to scan the cookies stored by browsers on your computer Scan only new and changed files By scanning only new and changed files you may greatly improve overall system responsiveness with a minimum trade off in security Ignore commercial keyloggers Select this option if you have installed and use commercial keylogger software on your computer Commercial keyloggers are legitimate computer monitoring software whose most basic function is to record everything that is typed on the keyboard Antivirus protection 100 Bitdefender Total Security 2015 _ z TAS Scan for rootkits Select this option to scan for rootkits and objects hidden using such software 18 2 5 Antivirus Scan Wizard Whenever you initiate an on demand scan for example right click a folder point to Bitdefender and select Scan with Bitdefender the Bitdefender Antivirus Scan wizard will appear Follow the wizard to complete the scanning process Note If the scan wizard does not appear the scan may be configured to run silently in the background Look for the Ed scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress Step 1 Perform scan Bitdefender will start scanning the selected objects You can see real time information about the scan status and statistics including the elapsed time an estimation of the remaining time and t
90. ample software installations can start automatically when a CD is inserted into the optical drive Unfortunately this feature can also be used by malware to automatically launch and infiltrate your computer from rewritable media such as USB flash drives and memory cards connected through card readers Numerous Autorun based attacks have been created in recent years With USB Immunizer you can prevent any NTFS FAT32 or FAT formatted flash drive from automatically executing malware ever again Once an USB device is immunized malware can no longer configure it to run a certain application when the device is connected to a computer running Windows To immunize an USB device follow these steps 1 Connect the flash drive to your computer 2 Browse your computer to locate the removable storage device and right click its icon 3 In the contextual menu point to Bitdefender and select Immunize this drive Note If the drive has already been immunized the message The USB device is protected against autorun based malware will appear instead of the Immunize option To prevent your computer from launching malware from unimmunized USB devices disable the media autorun feature For more information please refer to Using automatic vulnerability monitoring p 141 USB Immunizer 182 Bitdefender Total Security 2015 _ TAS 33 MANAGING YOUR COMPUTERS REMOTELY Your MyBitdefender account allows you to manage the Bitdefender
91. ample you can start typing Control Panel directly in the Start screen and then click its icon Click Uninstall a program or Programs and Features Find Bitdefender Total Security 2015 and select Uninstall Click Remove in the window that appears At this step you have the following options want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Select the desired option and click Next Wait for the uninstall process to complete and then reboot your system Solving common issues 225 Bitdefender Total Security 2015 z TAS Note Bitdefender 60 Second Virus Scanner is a free application which uses in the cloud scanning technology to detect malicious programs and threats in less than 60 seconds 37 14 My system doesn t boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system This is how you may address each situation You had Bitdefender before and you did not remove it properly To solve this
92. anage Scans BR OO N Click New custom task to enter a name for the scan and select the locations to be scanned 5 If you want to configure the scanning options in detail select the Advanced tab You can easily configure the scanning options by adjusting the scan level Drag the slider along the scale to set the desired scan level You can also choose to shutdown the computer when the scan is over if no threats are found Remember that this will be the default behavior every time you run this task 6 Click OK to save the changes and close the window 7 Click Schedule if you want to set a schedule for your scan task 8 Click Start Scan and follow the Antivirus Scan wizard to complete the scan At the end of the scan you will be prompted to choose the actions to be taken on the detected files if any 9 If you want to you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list 12 4 How do I exclude a folder from being scanned Bitdefender allows excluding specific files folders or file extensions from scanning Exclusions are to be used by users having advanced computer knowledge and only in the following situations You have a large folder on your system where you keep movies and music You have a large archive on your system where you keep different data You keep a folder where you install different types of software and applications for testing purposes Scannin
93. and hardware information follow these steps In Windows XP Windows Vista and Windows 7 right click My Computer on the desktop and then select Properties from the menu In Windows 8 from the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then right click its icon Select Properties in the bottom menu Look under System to see the system type 2 1 Minimum system requirements 1 GB available free hard disk space at least 800 MB on the system drive 1 6 GHz processor 1 GB of memory RAM for Windows XP Windows Vista Windows 7 and Windows 8 2 2 Recommended system requirements 2 GB available free hard disk space at least 800 MB on the system drive Intel CORE Duo 2 GHz or equivalent processor Memory RAM 1 GB for Windows XP 1 5 GB for Windows Vista Windows 7 and Windows 8 System requirements 3 Bitdefender Total Security 2015 _ At 2 3 Software requirements To be able to use Bitdefender and all its features your computer needs to meet the following software requirements Internet Explorer 8 or higher Mozilla Firefox 14 or higher Chrome 20 or higher Skype 6 3 or higher Yahoo Messenger 9 or higher Microsoft Outlook 2007 2010 2013 Microsoft Outlook Express and Windows Mail on 32 bit systems Mozilla Thunderbird 14 or higher NET Framework 3 5 automatically installed with Bitdefender
94. at indicates the number of days left on your license located at the bottom of the Bitdefender window to open the product registration window 3 Click Don t have a license key Buy one now 4 A web page will open on your web browser where you can purchase a Bitdefender license key Registering Bitdefender 40 Bitdefender Total Security 2015 _ 4 FAS 7 MYBITDEFENDER ACCOUNT The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender You must link your computer to MyBitdefender by logging in to an account from Bitdefender Total Security 2015 in order to do any of the following Check the remaining time on your Total Security Multi Device subscription Recover your redeem code should you need it Recover your license key should you ever lose it Configure Parental Control settings for your children s Windows accounts and monitor their activity wherever you are Back up and synchronize your important files to secure online servers using Safebox Get protection for your Facebook account with Safego Protect your computer and data against theft or loss with Anti Theft Manage and configure the ID Theft Protection service Manage Bitdefender Total Security 2015 remotely Multiple Bitdefender security solutions for PCs as well as other platforms integrate with MyBitdefender You can manage the security of all the devices linked to your account
95. ata protection 126 Bitdefender Total Security 2015 Cae TAS 21 2 1 Creating data protection rules To create a rule click the Add rule button and follow the configuration wizard You can navigate through the wizard using the Next and Back buttons To exit the wizard click Cancel 1 Describe Rule You must set the following parameters Rule Name type the name of the rule in this edit field Rule Type choose the rule type address name credit card PIN SSN etc Rule Data type the data you want to protect in this edit field For example if you want to protect your credit card number type all or part of it here Important It is recommended to enter at least three characters in order to avoid mistakenly blocking messages and web pages However for extra safety only enter partial data for example only a part of your credit card number Rule Description enter a short description of the rule in the edit field Since the blocked data character string is not displayed in plain text when accessing the rule the description should help you easily identify it 2 Configure rule settings a Select the type of traffic you want Bitdefender to scan Scan Web HTTP traffic scans the HTTP web traffic and blocks the outgoing data that matches the rule data Scan e mail SMTP traffic scans the SMTP mail traffic and blocks the outgoing e mail messages that contain the rule data You can choose t
96. attempt to scam the user into surrendering private information that will be used for identity theft The e mail directs the user to visit a Web site where they are asked to update personal information such as passwords and credit card social security and bank account numbers that the legitimate organization already has The Web site however is bogus and set up only to steal the user s information Photon Photon is an innovative non intrusive Bitdefender technology designed to minimize the performance impact of antivirus protection By Glossary 252 Bitdefender Total Security 2015 _ z TAS monitoring your PC s activity in the background it creates usage patterns that help optimize booting and scanning processes Polymorphic virus A virus that changes its form with each file it infects Since they have no consistent binary pattern such viruses are hard to identify Port An interface on a computer to which you can connect a device Personal computers have various types of ports Internally there are several ports for connecting disk drives display screens and keyboards Externally personal computers have ports for connecting modems printers mice and other peripheral devices In TCP IP and UDP networks an endpoint to a logical connection The port number identifies what type of port it is For example port 80 is used for HTTP traffic Report file A file that lists actions that have occurred Bitdefender m
97. ble and in the Permission section select Allow Close Bitdefender open the software application and try again to connect to the Internet If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 6 I cannot access a device on my network Depending on the network you are connected to the Bitdefender firewall may block the connection between your system and another device such as another computer or a printer As a result you may no longer share or print files In this case the best solution is to configure Bitdefender to automatically allow connections to and from the respective device For each network connection you can configure a special trusted zone Solving common issues 213 Bitdefender Total Security 2015 _ z FAS A trusted zone is a device that you fully trust All traffic between your computer and the trusted device is allowed To share resources with specific devices such as computers or printers add them as trusted zones To add a trusted zone on your network adapters follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Firewall module In the Firewall window select the Rules tab a fk O N To add a zone click the Add rule button A new window displaying the IP addresses of the devices connected to the network will appear 6 Select the IP address of the computer or the pr
98. buy online or reveal it to people they met on the Internet 21 1 About data protection Whether it is your e mail or your credit card number when they fall into the wrong hands such information may cause you damage you may find yourself drowning in spam messages or you might be surprised to access an emptied account Based on the rules you create Data Protection scans the web e mail and instant messaging traffic leaving your computer for specific character strings for example your credit card number If there is a match the respective web page e mail or instant message is blocked You can create rules to protect any piece of information you might consider personal or confidential from your phone number or e mail address to your bank account information Multiuser support is provided so that users logging on to different Windows user accounts can configure and use their own rules If your Windows account is an administrator account the rules you create can be configured to also apply when other users of the computer are logged on to their Windows user accounts 21 2 Configuring data protection If you want to use data protection follow these steps 1 Open the Bitdefender window Access the Privacy panel Click the Data Protection module Make sure data protection is enabled ak U N Create rules to protect your sensitive data For more information please refer to Creating data protection rules p 127 D
99. cal drives or vaults on your computer please refer to File encryption p 130 Safebox space Allows you to know how much space you have used in your Safebox For more information on Safebox please refer to Safebox p 199 Optimization area view information related to the space cleared optimized applications and how much computer battery you had saved using Battery Mode Space cleared Bitdefender interface 36 Bitdefender Total Security 2015 _ z TAS Allows you to view how much space has been cleared during the system optimization process Bitdefender uses TuneUp to help improve your system speed For more information on TuneUp please refer to TuneUp p 186 Battery saved Allows you to see how much battery you have saved while the system ran in Battery Mode For more information on Battery Mode please refer to Battery Mode p 19 Apps optimized Allows you to see the number of the applications you have used under the Profiles For more information on Profiles please refer to Profiles p 194 5 5 1 Checking the Security Report The Security Report uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data Detected issues include important protection settings that are turned off and other conditions that can represent a security risk Using the report you can configure specific Bitdefender co
100. can log as follows System Volume Information _restore B36120B2 BA0A 4E5D To completely and immediately remove the infected file or files in the data store disable and re enable the System Restore feature When System Restore is turned off all the restore points are removed When System Restore is turned on again new restore points are created as the schedule and events require In order to disable the System Restore follow these steps Removing malware from your system 236 Bitdefender Total Security 2015 _ z TAS For Windows XP 1 Follow this path Start gt All Programs gt Accessories gt System Tool gt System Restore 2 Click System Restore Settings located on the left hand side of the window 3 Select the Turn off System Restore check box on all drives and click Apply 4 When you are warned that all existing Restore Points will be deleted click Yes to continue 5 To turn on the System Restore clear the Turn off System Restore check box on all drives and click Apply For Windows Vista 1 Follow this path Start gt Control Panel gt System and Maintenance gt System 2 In the left pane click System Protection If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 To turn off the System Restore clear the check boxes corresponding to each drive and click OK 4 To turn on the System Restore select the check bo
101. canning Bitdefender will no longer scan files with that extension regardless of their location on your computer The exclusion also applies to files on removable media such as CDs DVDs USB storage devices or network drives Important Use caution when excluding extensions from scanning because such exclusions can make your computer vulnerable to malware To exclude file extensions from scanning follow these steps 1 Open the Bitdefender window 2 Access the Protection panel Antivirus protection 107 Bitdefender Total Security 2015 _ 4 TAS Click the Antivirus module Inthe Antivirus window select the Exclusions tab Turn on scan exclusions for files using the corresponding switch non A O Click the Excluded extensions link In the window that appears you can manage the file extensions excluded from scanning 7 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Enter the extensions that you want to be excluded from scanning separating them with semicolons Here is an example txtjavijjpg c By default all files with the specified extensions are excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 18 4 3 Managing scan exclusions If the configured scan exclusions are no longer needed it
102. ccounts and monitor their activity wherever you are For more information about configuring Parental Control please refer to Parental Control p 166 Safepay The Bitdefender Safepay browser helps you to keep your online banking e shopping and any other type of online transaction private and secure Click Open Safepay under the Safepay module to start making online transactions in a secure environment For more information about Bitdefender Safepay please refer to Safepay security for online transactions p 154 ID Theft Protection Tools Bitdefender offers a comprehensive identity theft protection service Note This feature is available only for users in the United States Activate the service from the Privacy panel or through your MyBitdefender account by clicking the Activate free link in the Identity Theft Protection icon in the dashboard If the service has already been activated you will be able to access statistics regarding its activity by clicking the corresponding button For more information please refer to ID Theft Protection p 159 In the Tools panel you can configure your working profile improve the system s speed back up important files and stay protected while you use your Facebook account The modules you can manage in the Tools panel are Bitdefender interface 29 Bitdefender Total Security 2015 4 TAS Safebox Safebox lets you back up your important files
103. ce eee ees 238 38 9 What are the over compressed files in the scan log 0000 eee 239 38 10 Why did Bitdefender automatically delete an infected file 239 Contact US eese snena aadec uses anes aoa 240 39 Asking for helper isrener E sense ayenye 241 40 Online resources 6 e eee nen eee n eee aans 243 40 1 Bitdefender Support Center 0 0 c cece eee eee ene 243 40 2 Bitdefender Support Forum 0 0 c cece nee eens 243 40 3 HOTforSecurity Portal 00 e nee ekrir 244 Al Contact information 0 ccc ccc ccc ccc cnc eee nee e es 245 Alii Web addresses 2 24 08 secu dh edad wane deat dla eh hal bas ae SG 245 41 2 Local distributors c2e040 c0 nianu tote dates nee ete he aE ba rte 245 41 3 Bitdefender offices 2 02 jcc ce awe beads ne eee sede ad Wane bee ba de 246 GIOSSALY 224 0250 peer eea pennant ide Ta N a a a a E Pada Tue hae She 248 Bitdefender Total Security 2015 Ze ye INSTALLATION Bitdefender Total Security 2015 FAS 1 PREPARING FOR INSTALLATION Before you install Bitdefender Total Security 2015 complete these preparations to ensure the installation will go smoothly Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements If the computer does not meet all the minimum system requirements Bitdefender will not be installed or if installed it will not work properly an
104. ce that allows you to back up your important data on secure online servers share it with your friends and synchronize it between your devices Note A MyBitdefender account is required in order to use this feature For more information please refer to MyBitdefender account p 41 With Safebox You get 2GB of free online space for your backups You can manage your backups directly from Windows Explorer For more information please refer to Managing Safebox backups from Windows Previously backed up files that have been deleted can be restored Changes made to your files are saved so that you can recover previous versions You can synchronize files between multiple devices running Bitdefender Total Security 2015 or the standalone Safebox application Safebox applications are available for Windows PC iOS and Android For more information visit http www bitdefender com solutions safebox html You can access your files even on devices on which Bitdefender Total Security 2015 or Bitdefender Safebox are not installed by simply accessing your MyBitdefender account straight from the browser of any computer or mobile device connected to the Internet 36 1 Activating Safebox To activate Safebox follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Safebox module 4 On the Safebox panel click the Auto Sync switch Safebox online backup and sync 200 Bitdefender Total Sec
105. ck Syne A new window will appear prompting you to select the location of the local folder Click Yes to use the default location or No to select a different location To remove an unsynced folder added from another computer from the list select it and click Delete Safebox online backup and sync 201 Bitdefender Total Security 2015 _ z TAS Manage shared files A new window will appear listing the files added to Safebox sharing from this computer as well as from other computers or from MyBitdefender To add a new file to Safebox sharing browse to it on your computer drag and drop it in the Manage Sharing window A new window will appear showing the upload progress Once the upload is completed copy the public link to the clipboard by clicking the corresponding message To copy the link of a file from the list to the clipboard click the Share link button and then click the corresponding message To remove a file from Safebox sharing select it and click Delete link 36 3 Managing Safebox from Windows Whenever you right click a folder or inside a folder the Windows contextual menu will give you quick access to all available Safebox operations 36 3 1 Adding folders to Safebox To add a folder to Safebox right click its icon or anywhere inside the folder and select Add to Safebox A remote folder is created on Bitdefender servers and the entire folder contents are uploaded to it When the folder synchronizat
106. configuration To troubleshoot this situation follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Firewall module In the Firewall window click the switch to turn off Firewall ak WN Check if your Internet connection improved with the Bitdefender firewall disabled If you still have a slow Internet connection the issue may not be caused by Bitdefender You should contact your Internet Service Provider to verify if the connection is operational on their side If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists contact Bitdefender as described in section Asking for help p 241 if the Internet connection improved after disabling the Bitdefender firewall follow these steps a Open the Bitdefender window Access the Protection panel b c Click the Firewall module d In the Firewall window select the Settings tab e Go to Block Internet connection sharing and click the switch to turn it on f Go to Block port scans in the network and click the switch to turn it off g Go to the Adapters tab and select your Internet connection h In the Network Type column and select Home Office i In the Stealth Mode column select Remote Set the Generic column to On Solving common issues 216 Bitdefender Total Security 2015 _ z TAS j Close Bitdefender reb
107. ct the E mail address option enter the address and then click Add Syntax name domain com To add all the e mail addresses from a specific domain select the Domain name option enter the domain name and then click Add Syntax domain com domain com and domain com all the received e mail messages from domain com will reach your Inbox regardless of their content domain all the received e mail messages from domain no matter the domain suffixes will reach your Inbox regardless of their content com all the received e mail messages having the domain suffix com will reach your Inbox regardless of their content It is recommended to avoid adding entire domains but this may be useful in some situations For example you can add the e mail domain of the company you work for or those of your trusted partners To delete an item from the list click the corresponding Remove link To delete all entries from the list click the Clear List button Antispam 118 Bitdefender Total Security 2015 _ z TAS You can save the Friends list to a file so that you can use it on another computer or after reinstalling the product To save the Friends list click the Save button and save it to the desired location The file will have a bwl extension To load a previously saved Friends list click the Load button and open the corresponding bwl file To reset the content of the existing list when loading a previously saved list sel
108. ctivity window 2 Use the switch to turn on Application Activity 3 Click the Blacklist button 4 Enter the name of the application To block an app for a mobile device select the apps you want to block from the Allowed apps list To block an application in the Windows operating system add the executable file of the application you want to block exe Parental Control 173 Bitdefender Total Security 2015 _ TAS 5 Click Block to add the application to the Blocked apps list or Allow to add the application to the Allowed apps list 29 3 3 Facebook protection Parental Control monitors your child s Facebook account and reports the main activities taking place These online activities are verified and you are warned if they prove to be a threat for your account privacy The monitored elements of the online account include the number of friends comments of the child or his friends on his photos or posts messages wall posts uploaded photos and videos account privacy settings To configure Facebook protection for a specific user account 1 Click Connect child s profile in the Facebook panel 2 To protect the child s Facebook account install the application using the corresponding link Note To install the application you will need the credentials of your child s Facebook profile To stop monitoring the Facebook account use the Unlink account button from the top 29 3 4 Instant Messa
109. d Click Remove in the window that appears and then select I want g h 3 Reinstall your Bitdefender product to reinstall it Click Next to continue Uncheck the Install Bitdefender 60 Second Virus Scanner option and click Next Wait for the uninstall process to complete Reboot your system in normal mode You had a different security solution before and you did not remove it properly To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 87 2 Remove the other security solution from your system In Windows XP a Click Start go to Control Panel and double click Add Remove programs Solving common issues 227 Bitdefender Total Security 2015 4 FAS b Wait a few moments until the list of installed software is displayed c Find the name of the program you want to remove and select Remove d Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 a Click Start go to Control Panel and double click Programs and Features b Wait a few moments until the list of installed software is displayed c Find the name of the program you want to remove and select Remove d Wait for the uninstall process to complete and then reboot your system In Windows 8 a From the Windows Start screen locate Control Panel for examp
110. d for further analysis Important The amp Not Spam button becomes active when you select a message marked as SPAM by Bitdefender normally these messages are located in the Spam folder Add Spammer adds the sender of the selected e mail to the Spammers list You may need to click OK to acknowledge The e mail messages received from addresses in the Spammers list are automatically marked as spam 2 Add Friend adds the sender of the selected e mail to the Friends list You may need to click OK to acknowledge You will always receive e mail messages from this address no matter what they contain 2s Spammers opens the Spammers list that contains all the e mail addresses from which you don t want to receive messages regardless of their content For more information please refer to Configuring the Spammers List p 119 2 Friends opens the Friends list that contains all the e mail addresses from which you always want to receive e mail messages regardless of their content For more information please refer to Configuring the Friends List p 118 Settings opens a window where you can configure the antispam filters and the toolbar settings 19 3 1 Indicating detection errors If you are using a supported mail client you can easily correct the antispam filter by indicating which e mail messages should not have been marked as spam Doing so helps improve the efficiency of the antispam filter Follow these ste
111. d it will cause system slowdowns and instability For a complete list of system requirements please refer to System requirements p 3 Log on to the computer using an Administrator account Remove any other similar software from the computer Running two security programs simultaneously may affect their operation and cause major problems with the system Windows Defender will be disabled during the installation Disable or remove any firewall program that may be running on the computer Running two firewall programs simultaneously may affect their operation and cause major problems with the system Windows Firewall will be disabled during the installation It is recommended that your computer be connected to the Internet during the installation even when installing from a CD DVD If newer versions of the application files included in the installation package are available Bitdefender can download and install them Preparing for installation 2 Bitdefender Total Security 2015 TAS 2 SYSTEM REQUIREMENTS You may install Bitdefender Total Security 2015 only on computers running the following operating systems Windows XP with Service Pack 3 32 bit Windows Vista with Service Pack 2 Windows 7 with Service Pack 1 Windows 8 Windows 8 1 Before installation make sure that your computer meets the minimum system requirements Note To find out the Windows operating system your computer is running
112. data protection 0 c cece eee eee eens 126 21 2 1 Creating data protection rules nanana c cece eee eee 127 21 3 Managing rules anaana cece eee eens 128 21 4 Deleting files permanently 00000 c cece neces 128 22 File encryption 2 02 ce eee e cece eee rrr rrr rerne 130 22 1 Managing file vaults from Bitdefender 0 00 cece eee eee eee 130 22 1 1 Creating file vaults 2 00 0 ccc een nett eens 130 22 1 2 Opening file vaults 2 0 0 tri rebe ura dki EOE 131 22 1 3 Adding files to vaults 0 0 ccc cee eens 132 22 14 LOCKING vaults ees Soc ica ace Pane enn ete dae eee Ean OS 133 22 1 5 Removing files from vaults 0 0 000 c ccc eee eee eee eee 133 22 1 6 Viewing the contents of vaults 0 cece eee ees 134 22 1 7 Changing vault password 0 00 cece cece eens 135 22 2 Managing file vaults from Windows 0 00 cece eee eee eee eens 135 22 2 J Creating Vai Srce neiere anun EE EER did cha REEERE 136 22 2 2 Opening vaults 0 6 eee nee e nn eees 137 22 2 3 Adding files to vaults 0 occ ccc nee eee eee ees 137 22 2 4 LOCKING vaults seesi 3 4 cc lt transit a eh aE Re E eee de eS 138 22 2 5 Removing files from vaults 0 0 000 cc ccc eee eee eee eee 138 22 2 6 Changing vault password 00 ccc cece eee eee eens 139 23 Vulnerability ci0 chibi aid bacind fo gave peed ieee ea bee tee
113. der p 39 Contact us directly from your Bitdefender product If you have a working Internet connection you can contact Bitdefender for assistance directly from the product interface Follow these steps 1 Open the Bitdefender window 2 Click the Eicon at the top of the window and select Help amp Support from the drop down menu 3 You have the following options Product Documentation Access our database and search for the necessary information Contact Support Use the Contact Support button to launch the Bitdefender Support Tool and contact the Customer Care Department You can navigate through the wizard using the Next button To exit the wizard click Cancel Asking for help 241 Bitdefender Total Security 2015 _ TAS a Select the agreement check box and click Next b Complete the submission form with the necessary data i Enter your e mail address ii Enter your full name iii Enter a description of the issue you encountered iv Check the Try to reproduce the issue before submitting option in case you are encountering a product issue Continue with the required steps c Please wait for a few minutes while Bitdefender gathers product related information This information will help our engineers find a solution to your problem d Click Finish to send the information to the Bitdefender Customer Care Department You will be contacted as soon as possible Contact us through our online Support
114. der to access the boot menu 3 Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access Useful Information 87 Bitdefender Total Security 2015 Zale 4 Press Enter and wait while Windows loads in Safe Mode 5 This process ends with a confirmation message Click OK to acknowledge 6 To start Windows normally simply reboot the system Useful Information 88 Bitdefender Total Security 2015 _ z o em MANAGING YOUR SECURITY 89 Bitdefender Total Security 2015 42 ae 18 ANTIVIRUS PROTECTION Bitdefender protects your computer from all kinds of malware viruses Trojans spyware rootkits and so on The protection Bitdefender offers is divided into two categories On access scanning prevents new malware threats from entering your system Bitdefender will for example scan a word document for known threats when you open it and an e mail message when you receive one On access scanning ensures real time protection against malware being an essential component of any computer security program Important To prevent viruses from infecting your computer keep on access scanning enabled On demand scanning allows detecting and removing the malware that already resides in the system This is the classic scan initiated by the user you choose what drive folder or file Bitdefender should scan and Bitdefender scans it on demand Bitdefender automatically scans
115. down menu 2 In the Events window select Update from the corresponding drop down menu You can find out when updates were initiated and information about them whether they were successful or not if they require a restart to complete the installation If required restart the system at your earliest convenience 8 2 Performing an update In order to perform updates an Internet connection is required To start an update do any of the following Open the Bitdefender window and click the Update action button on the right side of the window Right click the Bitdefender E icon in the system tray and select Update now The Update module will connect to the Bitdefender update server and it will check for updates If an update is detected you will be asked to confirm it or the update will be performed automatically depending on the update settings Important It may be necessary to restart the computer when you have completed the update We recommend doing it as soon as possible 8 3 Turning on or off automatic update To turn on or off automatic update follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the Update tab Keeping Bitdefender up to date 45 Bitdefender Total Security 2015 _ TAS 4 Click the switch to turn on or off the automatic update 5 A warning window w
116. ds 140 23 1 Scanning your system for vulnerabilities 0 0000 c cece eee eee 140 23 2 Using automatic vulnerability monitoring 0 0c cece eee eee 141 24 Firewall oean ia tees a E nave A NAN E ave 144 24 1 Turning on or off firewall protection 0 ccc cece eee eee eee 144 vi Bitdefender Total Security 2015 ae 24 2 Managing firewall rules 0 een eeeeee ene eee eee 145 24 2 1 General rules 2 004n5eacenwaarightag cme komti ane wedlamanlaeaeiearwie 145 24 2 2 Application rules 2 0 0 0 ccc cence eee ene e eens 146 24 3 Managing connection settings 0 cece ccc eee eee eens 149 24 4 Configuring advanced settings 06 c cece cence eee eens 150 24 5 Configuring alert intensity n nana 0c cece cence een eens 151 25 Intrusion Detection cc cece cece cece cece cece eeeeeeeeeee 153 26 Safepay security for online transactions 0065 154 26 1 Using Bitdefender Safepay 0 0 0 0 ccc ence eee ene 155 26 2 Configuring SettingS k oie si edd danie ai cece cent eee ene eees 156 26 3 Managing bookmarks 2 2 0 0 00 e eee 157 26 4 Hotspot protection for unsecured networks 0 cece ee eee ee 157 27 ID Theft Protection 0 0 ee e cece ene n ence eee e ene A 159 28 Wallet protection for your credentials 05 160 28 1 Configuring the Wallet 0 0
117. e Antivirus Scan wizard Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them Typical situations when you would use this scanning method include the following You suspect a specific file or folder to be infected Whenever you download from the Internet files that you think they might be dangerous Scan a network share before copying files to your computer 12 2 How do I scan my system To perform a complete scan on the system follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Under the Antivirus module select System Scan a Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them For more information please refer to Antivirus Scan Wizard p 101 12 3 How do I create a custom scan task If you want to scan specific locations on your computer or to configure the scanning options configure and run a customized scan task To create a customized scan task proceed as follows Scanning with Bitdefender 61 Bitdefender Total Security 2015 _ z TAS Open the Bitdefender window Access the Protection panel Under the Antivirus module select M
118. e Tools panel 3 Under the TuneUp module select Startup Optimizer 4 Select the applications that you want to delay at system startup TuneUp T5 Bitdefender Total Security 2015 Zale For more information on how to optimize your PC s booting time please refer to Optimizing your PC s boot time p 187 TuneUp 76 Bitdefender Total Security 2015 _ TAS 16 SAFEBOX ONLINE BACKUP 16 1 How do I access my backed up files from another computer With Bitdefender you can have access to the files you backed up with Safebox from any location even when you are away from home All you need is a computer with Internet access and a web browser To access your files you need to log in to MyBitdefender 1 On any device with Internet access open a web browser 2 Go to https my bitdefender com 3 Log in to your account using your user name and password 4 Click Safebox to access the Safebox dashboard 16 2 How can I share files with my friends Bitdefender Total Security 2015 is the solution that lets you share photos music files videos or documents with your friends To share a file with Bitdefender Total Security 2015 choose one of the following 1 Open the Bitdefender window Access the Tools panel Under the Safebox module select Manage shared files Drag the file and drop it in the Manage Sharing window Select the file and click Share link Click the provided link to copy the link
119. e and time when it occurred Options may be provided to take further action if needed You can filter events by their importance and in the order they happened There are three types of events filtered by their importance each type indicated by a specific icon m Information events indicate successful operations m Warning events indicate non critical issues You should check and fix them when you have the time Critical events indicate critical issues You should check them immediately To view the events that occurred in a period of time select the desired period from the corresponding field To help you easily manage logged events each section of the Events window provides options to delete or mark as read all events in that section 4 4 Autopilot For all the users who want nothing more from their security solution than to be protected without being bothered Bitdefender Total Security 2015 has been designed with a built in Autopilot mode The basics 16 Bitdefender Total Security 2015 TAS While on Autopilot Bitdefender applies an optimal security configuration and takes all security related decisions for you This means you will see no pop ups no alerts and you will not have to configure any settings whatsoever In Autopilot mode Bitdefender automatically fixes critical issues enables and quietly manages Antivirus protection provided by on access scanning and continuous scanning Firewall protectio
120. e bottom of the Bitdefender window Click this link to open the registration window 3 Select the I have a Total Security Multi Device subscription option 4 Sign in with your MyBitdefender account linked to your subscription then click Register Now Note The validity of a subscription cannot be attached to a license key The days left on your license key can be used to register Bitdefender Total Security 2015 on another computer 10 4 How to resume the use of a license key after registering with a Total Security Multi Device subscription To register your product with a license key follow these steps 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Click the Unregister button under the I have a Total Security Multi Device subscription option and confirm your choice 4 Enter your license key in the corresponding field and click Register Now Note The validity of a license key cannot be attached to a subscription The days left on your subscription can be used to register Bitdefender Total Security 2015 on another computer 10 5 How do I renew my Bitdefender protection When your Bitdefender protection is about to expire you must renew your license key Follow these steps to visit a website where you can renew your Bitdefender license key Registration 56 B
121. e drop down menu If you have already logged in to an account the account you are logged in is displayed Click Login with another account to change the account linked to the computer A new window will appear Type the e mail address and the password of your account in the corresponding fields Click Login to MyBitdefender 11 2 How do I change the e mail address used for MyBitdefender account You have created a MyBitdefender account using an e mail address you no longer use and now you would like to change it The e mail address cannot be changed but you can use a different e mail address to create a new online account To successfully create another MyBitdefender account follow these steps 1 2 Open the Bitdefender window Click the El icon at the top of the window and select Account Info from the drop down menu If you have already logged in to an account the account you are logged in to is displayed Click Login with another account to change the account linked to the computer MyBitdefender 58 Bitdefender Total Security 2015 4 TAS A new window will appear Select Create a new account 4 Type in the required information in the corresponding fields The data you provide here will remain confidential E mail enter your e mail address User name enter a user name for your account Password enter a password for your account The password must be at least 6 characters long
122. e or by your network administrator if you are connected to an office network You can switch back to the generic Internet update location by clicking Default Keeping Bitdefender up to date 46 Bitdefender Total Security 2015 we Update processing rules You can choose between three ways to download and install updates Silent update Bitdefender automatically downloads and implements the update Prompt before downloading every time an update is available you will be prompted before downloading it Prompt before installing every time an update was downloaded you will be prompted before installing it Some updates require a restart to complete the installation By default if an update requires a restart Bitdefender will keep working with the old files until the user voluntarily restarts the computer This is to prevent the Bitdefender update process from interfering with the user s work If you want to be prompted when an update requires a restart turn off the Postpone reboot option by clicking the corresponding switch Keeping Bitdefender up to date 47 Bitdefender Total Security 2015 Zale HOW TO 48 Bitdefender Total Security 2015 _ TAS 9 INSTALLATION 9 1 How do I install Bitdefender on a second computer If you have purchased a license key for more than one computer you can use the same license key to register a second PC To install Bitdefender correctly on a second computer
123. e same time to an increased likelihood of false positives clean applications detected as malicious 18 6 4 Managing excluded processes You can configure exclusion rules for trusted applications so that Active Virus Control does not block them if they perform malware like actions Active Virus Control will continue to monitor excluded applications If an Antivirus protection 111 Bitdefender Total Security 2015 4 TAS excluded application is detected to perform suspicious activities the event will simply be logged and reported to Bitdefender Cloud as detection error To manage Active Virus Control process exclusions follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Antivirus module Inthe Antivirus window select the Exclusions tab ak WwW N Click the Excluded processes link In the window that appears you can manage the Active Virus Control process exclusions Note Process exclusions also apply to Intrusion Detection 6 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse find and select the application you want to be excluded and then click OK c Keep the Allow option selected to prevent Active Virus Control from blocking the application d Click Add 7 To remove or edit exclusions proceed as follows To remove an entry from the table select it and click the Delete button
124. e search the forum for a similar or related topic The Bitdefender Support Forum is available at http forum bitdefender com in 5 different languages English German French Spanish and Romanian Click the Home amp Home Office Protection link to access the section dedicated to consumer products 40 3 HOTforSecurity Portal HOTforSecurity is a rich source of computer security information Here you can learn about the various threats your computer is exposed to when connected to the Internet malware phishing spam cyber criminals New articles are posted regularly to keep you up to date with the latest threats discovered the current security trends and other information on the computer security industry The HOTforSecurity web page is http www hotforsecurity com Online resources 244 Bitdefender Total Security 2015 _ TAS 41 CONTACT INFORMATION Efficient communication is the key to a successful business During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners Should you have any questions do not hesitate to contact us 41 1 Web addresses Sales department sales bitdefender com Support Center http www bitdefender com support consumer html Documentation documentation bitdefender com Local distributors http www bitdefender com partners Partner program partners bitdefe
125. e to the location of the infected file check the scan log and delete it 4 Turn on the Bitdefender real time antivirus protection In case the first method failed to remove the infection follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 87 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 85 3 Browse to the location of the infected file check the scan log and delete it 4 Reboot your system and enter in normal mode If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 38 3 How do I clean a virus in an archive An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files Removing malware from your system 233 Bitdefender Total Security 2015 4 TAS Some of these formats are open formats thus providing Bitdefender the option to scan inside them and then take appropriate actions to remove them Other archive formats are partially or fully closed and Bitdefender can only detect the presence of viruses inside them but is not able to take any other actions If Bitdefender notifies you that a virus has been detected inside an archive and no action is available it means tha
126. e window and select Events from the drop down menu 3 In the Events window select Antivirus from the corresponding drop down menu This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 4 Inthe events list you can check what scans have been performed recently Click an event to view details about it 5 To open a scan log click View log The scan log will open in a new window Scanning with Bitdefender 64 Bitdefender Total Security 2015 _ z TAS 13 PARENTAL CONTROL 13 1 How do I protect my children from online threats Bitdefender Parental Control allows you to restrict access to Internet and to specific applications preventing your children from viewing inappropriate content whenever you are not around To configure the Parental Control follow these steps 1 Create limited standard Windows user accounts for your children to use For more information please refer to How do I create Windows user accounts p 68 2 Make sure you are logged on to the computer with an administrator account Only users with administrative rights on the system system administrators can access and configure Parental Control 3 Configure Parental Control for the Windows user accounts your children use a b c Open the Bitdefender window Access the Privacy panel Under the Parental Control module
127. ect Overwrite current list Click OK to save the changes and close the window 19 5 Configuring the Spammers List The Spammers list is a list of all the e mail addresses from which you don t want to receive messages regardless of their content Any e mail message received from an address contained in the Spammers list will be automatically marked as SPAM without further processing To configure and manage the Spammers list If you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird click Spammers button on the Bitdefender antispam toolbar integrated into your mail client Alternatively follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antispam module select Manage Spammers To add an e mail address select the E mail address option enter the address and then click Add Syntax name domain com To add all the e mail addresses from a specific domain select the Domain name option enter the domain name and then click Add Syntax domain com domain com and domain com all the received e mail messages from domain com will be tagged as SPAM domain all the received e mail messages from domain no matter the domain suffixes will be tagged as SPAM com all the received e mail messages having the domain suffix com will be tagged as SPAM It is recommended to avoid adding entire domains but this may be useful in some situations Ant
128. ed since the last registry clean up b Task results 34 7 Finding duplicate files Duplicate files eat up your hard disk space Just think about having the same mp3 file stored in three different locations The Duplicate Finder wizard will help you detect and delete duplicate files on your computer To start the Duplicate Finder wizard follow these steps TuneUp 192 Bitdefender Total Security 2015 _ oe 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp panel select Duplicate Finder 4 Follow the four step guided procedure to identify and remove duplicates You can navigate through the wizard using the Next button To exit the wizard click Cancel a Select target Add the folders where to search for duplicate files b Search for duplicates Wait for Bitdefender to finish searching for duplicates c Select files for deletion Identical files are listed in groups You can choose an action to take on all groups or on each separate group keep newest keep oldest or take no action You can also select actions for each individual file Note If no duplicated files are found this step will be skipped d Results TuneUp 193 Bitdefender Total Security 2015 _ TAS 35 PROFILES Daily job activities watching movies or playing games may cause system slow down especially if they are running simultaneously with Windows update processes and maintenance tasks With Bitdefender
129. ed using only information from the mobile network which can offer an accuracy no better than several hundred meters Note For the Location to be accurate make sure you have enabled the GPS the Wi Fi or the mobile network connection on the mobile device Parental Control 175 Bitdefender Total Security 2015 TAS 29 3 6 Text messages control The Text messages control helps you stop receiving text messages associated with a phone number To block text messages received from a phone number follow these steps Click on the SMS panel to access the SMS Activity window Use the switch to turn on SMS Activity Click the Blacklist button Add a phone number in the corresponding field ar N Click Block to add the phone number to the blacklist The phone number will be added to the list of blocked phone numbers To allow receiving text messages from a blocked phone number follow these steps 1 Click the Blacklist button at the top 2 Select the phone number from the list 3 Click Remove The phone number will be removed from the list of blocked phone numbers Note Make sure you use the specific country code when you insert the phone number in the list 29 3 7 Phone numbers control The Phone numbers control helps you stop sending or receiving calls associated with a phone number To block sending or receiving calls associated with a phone number follow these steps 1 Click on
130. efender interface 33 Bitdefender Total Security 2015 TAS Security Widget The overall security status of your computer is displayed at the center of the widget The status is indicated by the color and shape of the icon that is displayed in this area Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible Click the status icon to begin fixing the reported issues Non critical issues are affecting the security of your system You should check and fix them when you have the time Click the status icon to begin fixing the reported issues Your system is protected When an on demand scan task is in progress this animated icon is displayed When issues are reported click the status icon to launch the Fix Issues wizard The lower side of the widget displays the unread events counter the number of outstanding events reported by Bitdefender if any Click the event counter for example for one unread event to open the Events window For more information please refer to Events p 15 5 4 1 Scanning files and folders You can use the Security Widget to quickly scan files and folders Drag any file or folder you want to be scanned and drop it over the Security Widget The Antivirus Scan wizard will appear and guide you through the scanning process The scanning options are pre configured for the best detection results and ca
131. efore adding friends helps ensure that legitimate messages get through Charset filter Many spam messages are written in Cyrillic and or Asian charsets The Charset Filter detects this kind of messages and tags them as SPAM 19 1 2 Antispam operation The Bitdefender Antispam Engine uses all antispam filters combined to determine whether a certain e mail message should get into your Inbox or not Every e mail that comes from the Internet is first checked with the Friends list Spammers list filter If the sender s address is found in the Friends list the e mail is moved directly to your Inbox Otherwise the Spammers list filter will take over the e mail to verify if the sender s address is on its list If a match is made the e mail will be tagged as SPAM and moved in the Spam folder Else the Charset filter will check if the e mail is written in Cyrillic or Asian characters If so the e mail will be tagged as SPAM and moved in the Spam folder Antispam 114 Bitdefender Total Security 2015 z TAS Note If the e mail is tagged as SEXUALLY EXPLICIT in the subject line Bitdefender will consider it SPAM 19 1 3 Supported e mail clients and protocols Antispam protection is provided for all POP3 SMTP e mail clients The Bitdefender Antispam toolbar however is integrated only into Microsoft Outlook 2007 2010 2013 Microsoft Outlook Express and Windows Mail on 32 bit systems Mozilla Thunderbird 3 0 4 19 2
132. en and then click its icon Click Uninstall a program or Programs and Features Find Bitdefender Total Security 2015 and select Uninstall Click Remove to continue At this step you have the following options want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed Useful Information 80 Bitdefender Total Security 2015 _ z TAS want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Select the desired option and click Next 6 Wait for the uninstall process to complete and then reboot your system Note Bitdefender 60 Second Virus Scanner is a free application which uses in the cloud scanning technology to detect malicious programs and threats in less than 60 seconds 17 3 How do I keep my system protected after uninstalling Bitdefender During the Bitdefender Total Security 2015 removal process you have the option I want to permanently remove it with the possibility to install Bitdefender 60 Second Virus Scanner on your system Bitdefender 60 Second Virus Scanner is a free application which uses in the cloud scanning technology to detect malicious programs and threats in less than 60 seconds You can continue using the application even if you reinstall Bitdefender or you install any other antivirus program on your system If
133. enter Game Profile when you launch a certain game or application you can manually add the application to the Games list To manually add games to the Games list in Game Profile 1 Open the Bitdefender window AA U N o Access the Tools panel Click the Profiles module Inthe Profiles Settings window click the Configure button from the Game Profile area Inthe Game Profile window click the Games list link Click Add to add a new game to the Games list Anew window will appear Browse to the game s executable file select it and click OK to add it to the list 35 4 Real Time Optimization Bitdefender Real Time Optimization is a plugin that improves your system performance silently in the background making sure that you are not interrupted while you are in a profile mode Depending on the CPU load the plugin monitors all processes focusing on those that take up a higher load to adjust them to your needs To turn on or off Real Time Optimization follow these steps 1 Open the Bitdefender window ak WN Profiles Access the Tools panel Click the Profiles module In the Profiles window select the Profiles Settings tab Turn on or off automatic Real Time Optimization by clicking the corresponding switch 198 Bitdefender Total Security 2015 Zale SAFEBOX 199 Bitdefender Total Security 2015 TAS 36 SAFEBOX ONLINE BACKUP AND SYNC Safebox is the Bitdefender servi
134. enu 3 In the Events window select Antivirus from the corresponding drop down menu This is where you can find all malware scan events including threats detected by on access scanning user initiated scans and status changes for automatic scans 4 Inthe events list you can check what scans have been performed recently Click an event to view details about it 5 To open the scan log click View log 18 3 Automatic scan of removable media Bitdefender automatically detects when you connect a removable storage device to your computer and scans it in the background This is recommended in order to prevent viruses and other malware from infecting your computer Detected devices fall into one of these categories Antivirus protection 104 Bitdefender Total Security 2015 4 TAS CDs DVDs USB storage devices such as flash pens and external hard drives mapped remote network drives You can configure automatic scan separately for each category of storage devices Automatic scan of mapped network drives is off by default 18 3 1 How does it work When it detects a removable storage device Bitdefender starts scanning it for malware in the background provided automatic scan is enabled for that type of device A Bitdefender scan E icon will appear in the system tray You can click this icon to open the scan window and to see the scan progress If Autopilot is on you will not be bothered about the scan The scan w
135. er is a small dragger w at the top of every web page Click it to see the toolbar The Bitdefender toolbar contains the following elements Web protection 123 Bitdefender Total Security 2015 TAS Page Rating Depending on how Bitdefender classifies the web page you are currently viewing one of the following ratings is displayed on the left side of the toolbar The message Page not safe appears on a red background you should leave the web page immediately To find out more about this threat click the symbol on the page rating The message Caution is advised appears on an orange background this web page may contain dangerous content Exercise caution if you decide to visit it The message This page is safe appears on a green background this is a safe page to visit Sandbox Click Ef to launch the browser in a Bitdefender provided environment isolating it from the operating system This prevents browser based threats from exploiting browser vulnerabilities to gain control of your system Use Sandbox when visiting web pages you suspect may contain malware Browser windows opened in Sandbox will be easily recognizable through their modified outline and Sandbox icon added at the center of the title bar Note Sandbox is not available on computers running Windows XP Settings Click kad to select individual features to turn on or off Antiphishing Filter Antimalware Web Filter Search Advi
136. er the virtual disk drive corresponding to the vault Look for the drive letter you assigned to the vault when you opened it 3 Remove files or folders as you normally do in Windows for example right click a file you want to delete and select Delete 22 2 6 Changing vault password The password protects the content of a vault from unauthorized access Only users who know the password can open the vault and access the documents and data stored inside it The vault must be locked before you can change its password To change the password of a vault follow these steps 1 Locate on your computer the bvd file representing the vault 2 Right click the file point to Bitdefender File Vault and select Change Vault Password A new window will appear 3 Type the current password of the vault in the Old Password field 4 Type the new password of the vault in the New Password and Confirm New Password fields Note The password must have at least 8 characters For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as S or 5 Click OK to change the password Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window File encryption 139 Bitdefender Total Security 2015 Cae FAS 23 VULNERABILITY An important step in protecting your comp
137. ers pst files you intend to compact and click Settings Click Compact Now Removing malware from your system 235 Bitdefender Total Security 2015 _ TAS 6 Turn on the Bitdefender real time antivirus protection If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 38 5 What to do if I suspect a file as being dangerous You may suspect a file from your system as being dangerous even though your Bitdefender product did not detect it To make sure your system is protected follow these steps 1 Run a System Scan with Bitdefender To find out how to do this please refer to How do I scan my system p 61 2 If the scan result appears to be clean but you still have doubts and want to make sure about the file contact our support representatives so that we may help you To find out how to do this please refer to Asking for help p 241 38 6 How to clean the infected files from System Volume Information The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration The Bitdefender engines can detect any infected files stored by the System Volume Information but being a protected area it may not be able to remove them The infected files detected in the System Restore folders will appear in the s
138. es sent by IM contacts other than those allowed Check your children s activities and change the Parental Control settings using MyBitdefender from any computer or mobile device connected to the Internet 29 1 Accessing Parental Control dashboard The Parental Control dashboard is organized into modules from where you can monitor the child s activities on the computer Bitdefender enables you to control the access to the Internet and to specific applications for your children At the same time it allows you to monitor their Facebook account activity With Bitdefender you can access Parental Control settings from MyBitdefender account on any computer or mobile device connected to the Internet Access your online account On any device with Internet access 1 Open a web browser 2 Go to https my bitdefender com 3 Log in to your account using your user name and password 4 Click Parental Control to access the dashboard Parental Control 166 Bitdefender Total Security 2015 _ z TAS From your Bitdefender interface 1 Make sure you are logged on to the computer with an administrator account Only users with administrative rights on the system system administrators can access and configure Parental Control 2 Open the Bitdefender window 3 Access the Privacy panel 4 Under the Parental Control module select Configure Make sure that you are logged in to your MyBitdefender account 5 The Parental C
139. esigned to run only on a web page To use an applet on a web page you would specify the name of the applet and the size length and width in pixels that the applet can utilize When the web page is accessed the browser downloads the applet from a server and runs it on the user s machine the client Applets differ from applications in that they are governed by a strict security protocol For example even though applets run on the client they cannot read or write data onto the client s machine Additionally applets are further restricted so that they can only read and write data from the same domain that they are served from Keylogger A keylogger is an application that logs anything you type Keyloggers are not malicious in nature They can be used for legitimate purposes such as monitoring employees or children activity However they are increasingly being used by cyber criminals for malicious purposes for example to collect private data such as login credentials and social security numbers Macro virus A type of computer virus that is encoded as a macro embedded in a document Many applications such as Microsoft Word and Excel support powerful macro languages These applications allow you to embed a macro in a document and have the macro execute each time the document is opened Mail client An e mail client is an application that enables you to send and receive e mail Memory Internal storage areas in the computer
140. ess Click Optimize to continue b System optimization Wait for Bitdefender to finish optimizing your system c Issues This is where you can view the operation result If you want comprehensive information on the optimization process click the View detailed report link 34 2 Optimizing your PC s boot time Extended system startup is a real problem due to applications that are set to run without being necessary Waiting several minutes for a system to boot can cost you valuable time and productivity The Startup Optimizer window displays what applications are running during system startup and lets you manage their behavior at this step To start the Startup Optimizer process follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp module select Startup Optimizer a Select applications You can see a list of the applications that are running at system startup Select the ones you want to disable or delay at startup b Community choice TuneUp 187 Bitdefender Total Security 2015 _ z TAS See what other Bitdefender users have decided to do with the app you have selected Based on the program usage three levels are displayed High Medium and Low c System boot time Check the slider at the top of the window to see the time required by both your system and the selected applications to run at startup A system restart is required to be able to retrieve information abo
141. ess the Virtual Keyboard 4 Use the Virtual Keyboard when typing sensitive information such as your passwords 14 2 What can I do if my device has been stolen Mobile device theft whether it is a smartphone a tablet or a laptop is one of the main issues today affecting individuals and organizations throughout the world Bitdefender Anti Theft allows you to not only locate and lock the stolen device but also wipe all data to ensure that it will not be used by the thief To access the Anti Theft features from your account follow these steps 1 Go to https my bitdefender com and log in to your account Click Anti Theft Select your computer from the list of devices BR WwW N Select the feature you want to use ek Locate display your device s location on Google Maps B Wipe delete all data from your computer Privacy protection 70 Bitdefender Total Security 2015 TAS Important After you wipe a device all Anti Theft features cease to function e o Lock lock your computer and set a numeric PIN code for unlocking it 14 3 How do I protect my Facebook account Safego is a Facebook application developed by Bitdefender to keep your social networking account safe Its role is to scan the links you receive from your Facebook friends and monitor your account privacy settings To access Safego from your Bitdefender product follow these steps 1 Open the Bitdefender window 2 Access the Tools pane
142. exit the wizard Privacy protection 73 Bitdefender Total Security 2015 _ TAS 15 TUNEUP 15 1 How do I improve my system performance The system performance depends not only on the hardware configuration such as the CPU load memory usage and hard disk space It is also directly connected to your software configuration and to your data management These are the main actions you can take with Bitdefender to improve your system s speed and performance Defragment your hard disk p 74 Optimize your system performance with a single click p 74 Scan your system periodically p 75 15 1 1 Defragment your hard disk It is recommended to defragment the hard disk in order to access files faster and improve overall system performance The Disk Defragmenter helps you reduce file fragmentation and improves the performance of your system To start the Disk Defragmenter follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp panel select Disk Defragmenter 4 Follow the wizard steps For more information about the Disk Defragmenter module please refer to Defragmenting hard disk volumes p 189 15 1 2 Optimize your system performance with a single click The OneClick Optimizer option saves you valuable time when you want a quick way to improve your system performance by rapidly scanning detecting and cleaning useless files To start the OneC
143. febox Auto Sync is enabled on each computer If the conditions are met the contents of folders added to Safebox on one computer will be synchronized with those linked to the same remote folders on the other computers 36 6 Upgrading your online space Safebox offers you 2GB of free online space for your backups In case you have a large amount of data that includes music movies or important files that need to be protected the 2GB of free online space may not be enough To upgrade your Safebox space follow these steps 1 Open the Bitdefender window Access the Tools panel Click the Safebox module In the Settings window click Upgrade Safebox a fk WN The MyBitdefender page will open in your web browser Follow the instructions to purchase additional space 36 7 Removing files permanently To completely remove a file from Safebox you must remove it not just from the Safebox folder on your computer but also from the online folder Follow these steps 1 Go to https my bitdefender com and log in to your account Safebox online backup and sync 204 Bitdefender Total Security 2015 TAS 2 Click the Safebox icon 3 In the Files and Folders tab select the file and then select Delete from the Actions drop down menu The file will be moved to the Safebox Recycle Bin 4 In the Recycle Bin tab select the file and then select Remove from the Actions drop down menu Click Yes in the confirmation windo
144. fender protects you in real time and on demand against all sorts of malware such as viruses trojans spyware adware etc From the Antivirus module you can easily access the following scan tasks Quick Scan System Scan Manage Scans Rescue Mode For more information about scan tasks and how to configure antivirus protection please refer to Antivirus protection p 90 Bitdefender interface 26 Bitdefender Total Security 2015 _ z FAS Firewall The firewall protects you while you are connected to networks and the Internet by filtering all connection attempts For more information about firewall configuration please refer to Firewall p 144 Intrusion Detection Intrusion Detection analyzes system and network activities for unusual behavior and possible attacks For more information about how to configure Intrusion Detection to protect your system and network activity please refer to Intrusion Detection p 153 Web protection Web protection helps you to stay protected against phishing attacks fraud attempts and private data leaks while surfing on the Internet For more information about how to configure Bitdefender to protect your web activity please refer to Web protection p 122 Antispam The Bitdefender antispam module ensures your Inbox stays free of unwanted e mails by filtering POP3 mail traffic For more information about the antispam protection please refer to
145. fender Total Security 2015 and select Remove 3 Click Remove to continue 4 At this step you have the following options Useful Information 79 Bitdefender Total Security 2015 _ z TAS 5 want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Select the desired option and click Next Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 5 1 Click Start go to Control Panel and double click Programs and Features 2 Find Bitdefender Total Security 2015 and select Uninstall 3 4 At this step you have the following options Click Remove to continue want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Select the desired option and click Next Wait for the uninstall process to complete and then reboot your system In Windows 8 1 ark N From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start scre
146. fer to copying a file from a network file server to a computer on the network E mail Electronic mail A service that sends messages on computers via local or global networks Events An action or occurrence detected by a program Events can be user actions such as clicking a mouse button or pressing a key or system occurrences such as running out of memory False positive Occurs when a scanner identifies a file as infected when in fact it is not Filename extension The portion of a filename following the final point which indicates the kind of data stored in the file Many operating systems use filename extensions e g Unix VMS and MS DOS They are usually from one to three letters some sad old OSes support no more than three Examples include c for C source code ps for PostScript txt for arbitrary text Heuristic Arule based method of identifying new viruses This method of scanning does not rely on specific virus signatures The advantage of the heuristic scan is that it is not fooled by a new variant of an existing virus However it might occasionally report suspicious code in normal programs generating the so called false positive Glossary 250 Bitdefender Total Security 2015 _ z TAS IP Internet Protocol A routable protocol in the TCP IP protocol suite that is responsible for IP addressing routing and the fragmentation and reassembly of IP packets Java applet A Java program which is d
147. figure the Autofill settings follow these steps 1 Open the Bitdefender window ak WN Access the Privacy panel Click the Wallet module In the Wallet window select the Autofill settings tab Configure the following options Autofill login credentials Autofill login credentials every time the credentials are inserted automatically into the browser Let me choose when want to autofill my login credentials you can choose when to autofill the credentials into the browser Configure how Wallet secures your credentials Save credentials automatically in Wallet the login credentials and other identifiable information such as your personal and credit card details are automatically saved and updated into the Wallet Ask me every time you will be asked every time if you want to add your credentials to the Wallet Wallet protection for your credentials 164 Bitdefender Total Security 2015 TAS Do not save will update the information manually the credentials can be added only manually into the Wallet Autofill forms Prompt my fill options when visit a page with forms a popup with the fill options will appear every time Bitdefender detects that you want to perform an online payment or to sign up Manage the Wallet information from your browser You can easily manage the Wallet directly from your browser to have all the important data at hand The Wallet add on is suppor
148. formation through the user s Internet connection without his or her knowledge usually for advertising purposes Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet however it should be noted that the majority of shareware and freeware applications do not come with spyware Once installed the spyware monitors user activity on the Internet and transmits that information in the background to someone else Spyware can also gather information about e mail addresses and even passwords and credit card numbers Spyware s similarity to a Trojan horse is the fact that users unwittingly install the product when they install something else A common way to become a victim of spyware is to download certain peer to peer file swapping products that are available today Aside from the questions of ethics and privacy spyware steals from the user by using the computer s memory resources and also by eating bandwidth as it sends information back to the spyware s home base via the user s Internet connection Because spyware is using memory and system resources the applications running in the background can lead to system crashes or general system instability Startup items Glossary Any files placed in this folder will open when the computer starts For example a startup screen a sound file to be played when the computer first starts a reminder calendar or applica
149. g the corresponding switches Critical Windows updates Check if your Windows operating system has the latest critical security updates from Microsoft Application updates Check if applications installed on your system are up to date Outdated applications can be exploited by malicious software making your PC vulnerable to outside attacks Weak passwords Check whether the passwords of the Windows accounts configured on the system are easy to guess or not Setting passwords that are hard to guess strong passwords makes it very difficult for hackers to break into your system A strong password includes uppercase and lowercase letters numbers and special characters such as or Vulnerability 142 Bitdefender Total Security 2015 At Media autorun Check the status of the Windows Autorun feature This feature enables applications to be automatically started from CDs DVDs USB drives or other external devices Some types of malware use Autorun to spread automatically from removable media to the PC This is why it is recommended to disable this Windows feature Note If you turn off monitoring of a specific vulnerability related issues will no longer be recorded in the Events window Vulnerability 143 Bitdefender Total Security 2015 _ z TAS 24 FIREWALL The Firewall protects your computer from inbound and outbound unauthorized connection attempts both on local networks and on the Internet It is
150. g the default settings 00 ccc eee 96 18 2 On demand scanning 66 96 18 2 1 Scanning a file or folder for malware 00 0 cece eee eee 97 18 2 2 Running a Quick Scan 2000 0000s 97 18 2 3 Running a System Scan 2 eee 97 18 2 4 Configuring a custom SCAN 2 eee ees 98 18 2 5 Antivirus Scan Wizard 2 00 00 cece cence ees 101 18 2 6 Checking scan logs siosana ssai nna eect ete 104 18 3 Automatic scan of removable media 0 0c e cece eee eee ee 104 18 3 1 HoW does It WOK occire iesak cud aad nebhawhd aad eiea erini 105 18 3 2 Managing removable media scan 600 000 e eee eee 106 18 4 Configuring scan exclusions 0 c ccc eee ee 106 18 4 1 Excluding files or folders from scanning 0000c eee ee eee 107 18 4 2 Excluding file extensions from scanning 000ee eee eee 107 18 4 3 Managing scan exclusions 0 c cece eee eee ees 108 18 5 Managing quarantined files 0 0 c ccc eene ees 109 18 6 Active Virus Control s c2eck cca e ee iad ehnid eae i ela wae ean ed 110 18 6 1 Checking detected applications 0 000 cece eee 110 18 6 2 Turning on or off Active Virus Control 00 00 cece eee eee 111 Bitdefender Total Security 2015 ron 18 6 3 Adjusting the Active Virus Control protection 0005 111 18 6 4 Managing excluded processes
151. g the folder may result in losing some of the data To add the folder to the Exclusions list follow these steps 1 Open the Bitdefender window Scanning with Bitdefender 62 Bitdefender Total Security 2015 FAS OND oA UN 9 Access the Protection panel Click the Antivirus module In the Antivirus window select the Exclusions tab Make sure Exclusions for files is turned on by clicking the switch Click the Excluded files and folders link Click the Add button located at the top of the exclusions table Click Browse select the folder that you want to be excluded from scanning and then click OK Click Add and then OK to save the changes and close the window 12 5 What to do when Bitdefender detected a clean file as infected There may be cases when Bitdefender mistakenly flags a legitimate file as being a threat a false positive To correct this error add the file to the Bitdefender Exclusions area 1 Turn off the Bitdefender real time antivirus protection a Open the Bitdefender window b Access the Protection panel c Click the Antivirus module d In the Antivirus window select the Shield tab e Click the switch to turn off On access scanning A warning window will appear You must confirm your choice by selecting from the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an hour permanently
152. g the web installer downloaded on your computer locate the file and double click it Validating the installation Bitdefender will first check your system to validate the installation If your system does not meet the minimum requirements for installing Bitdefender you will be informed of the areas that need improvement before you can proceed If an incompatible antivirus program or an older version of Bitdefender is detected you will be prompted to remove it from your system Please follow the directions to remove the software from your system thus avoiding problems occurring later on You may need to reboot your computer to complete the removal of detected antivirus programs Installing your Bitdefender product 5 Bitdefender Total Security 2015 _ z TAS The Bitdefender Total Security 2015 installation package is constantly updated If you are installing from a CD DVD Bitdefender can download the newest versions of the files during the installation Click Yes when prompted in order to allow Bitdefender to download the files ensuring you are installing the very latest version of the software Note Downloading the installation files can take a long time especially over slower Internet connections Once the installation is validated the setup wizard will appear Follow the steps to install Bitdefender Total Security 2015 Step 1 Welcome The welcome screen lets you choose what type of installation you want to perform
153. ge password in the menu that appears A new window will appear 2 Type the current password of the vault in the Old Password field 3 Type the new password of the vault in the New Password and Confirm New Password fields Note The password must have at least 8 characters For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as S or 4 Click OK to change the password Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window 22 2 Managing file vaults from Windows Bitdefender integrates into Windows to help you manage your file vaults more easily The Windows contextual menu appears whenever you right click a file or folder on your computer or objects on your desktop Simply point to Bitdefender File Vault in this menu and you gain access to all available vault operations Additionally whenever you open mount a vault a new logical partition a new drive will appear Just open My Computer and you will see a new drive based on your file vault You will be able to do file operations on it copy delete change etc The files are protected as long as they reside on this drive because a password is required for the mounting operation When finished lock unmount your vault in order to start protecting its content File encryption 135
154. ge to Deleted Items only for Microsoft Outlook Express Windows Mail Note In Microsoft Outlook Mozilla Thunderbird detected spam messages are automatically moved to a Spam folder located in the Deleted Items Trash folder Mark spam e mail messages as read marks the spam messages as read automatically so as not to be disturbing when they arrive You can choose whether or not to display confirmation windows when you click the amp Add Spammer and Add Friend buttons on the antispam toolbar Antispam 117 Bitdefender Total Security 2015 _ z TAS Confirmation windows can prevent accidentally adding e mail senders to Friends Spammers list 19 4 Configuring the Friends List The Friends list is a list of all the e mail addresses from which you always want to receive messages regardless of their content Messages from your friends are not labeled as spam even if the content resembles spam Note Any mail coming from an address contained in the Friends list will automatically be delivered to your Inbox without further processing To configure and manage the Friends list if you are using Microsoft Outlook Outlook Express Windows Mail Thunderbird click the 4 Friends button on the Bitdefender antispam toolbar Alternatively follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antispam module select Manage Friends To add an e mail address sele
155. ging control The Instant Messaging IM control allows you to specify the IM contacts your children are allowed to chat with or block access to instant messages that contain specific words Parental Control 174 Bitdefender Total Security 2015 TAS Note The IM Control is only available for Yahoo Messenger and Windows Live MSN Messenger To configure Instant Messaging control for a specific user account follow these steps 1 Click on the Instant Messaging panel to access the Instant Messaging Activity window 2 Use the switch to turn on Instant Messaging Activity Restrict the Instant Messaging access using one of the available options Blacklist button to enter the e mail address associated with the instant messaging ID Keywords button to block access to instant messages that contain specific words 29 3 5 Location View the device s current location on Google Maps The location is refreshed every 5 seconds so you can track it if it is on the move The accuracy of the location depends on how Bitdefender is able to determine it If the GPS is enabled on the device its location can be pinpointed to within a couple of meters as long it is in the range of GPS satellites i e not inside a building If the device is indoors its location can be determined to within tens of meters if Wi Fi is enabled and there are wireless networks available in its range Otherwise the location will be determin
156. grams N Find Bitdefender Total Security 2015 and select Remove wo Click Remove in the window that appears aS At this step you have the following options want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Solving common issues 224 Bitdefender Total Security 2015 z 5 TAS Select the desired option and click Next Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 1 Click Start go to Control Panel and double click Programs and Features AA WO N 5 Find Bitdefender Total Security 2015 and select Uninstall Click Remove in the window that appears At this step you have the following options want to reinstall it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will not be installed want to permanently remove it will completely remove Bitdefender Bitdefender 60 Second Virus Scanner will be installed on your system to protect you against malware Select the desired option and click Next Wait for the uninstall process to complete and then reboot your system In Windows 8 1 ak WN From the Windows Start screen locate Control Panel for ex
157. hboard from your MyBitdefender account 2 Click Add child on the left side menu 3 Enter the name and age of the child in the corresponding fields Setting the age of the child will automatically load settings considered appropriate for that age category based on child development standards 4 Click Install on new device to continue 5 A new window will appear Select Google Play from the list 6 To download and install Parental Control on the device click the Install button 7 Select the device where you want to install the app 8 Click Install to continue Wait for the app to install on the device Make sure the child s device is connected to the Internet 9 At the end of the installation you will be prompted to give the application administrator rights on the device 10 Tap Accept to finish the installation Linking Parental Control to MyBitdefender To monitor your child s online activity you must link the child s device to your MyBitdefender account by logging in to the account from the app To link the device to your MyBitdefender account follow these steps 1 Enter your MyBitdefender user name and password If you do not have an account choose to create a new account using the corresponding button Note You may also enter aname for your device If you link more than one device to your account this will help you identify the devices more easily 2 Tap Sign in Parental Control 168 Bitdefender Tot
158. he number of detected threats To see more details click the Show more link Wait for Bitdefender to finish scanning The scanning process may take a while depending on the complexity of the scan Stopping or pausing the scan You can stop scanning anytime you want by clicking Stop You will go directly to the last step of the wizard To temporarily stop the scanning process just click Pause You will have to click Resume to resume scanning Password protected archives When a password protected archive is detected depending on the scan settings you may be prompted to provide the password Password protected archives cannot be scanned unless you provide the password The following options are available Password If you want Bitdefender to scan the archive select this option and type the password If you do not know the password choose one of the other options Don t ask for a password and skip this object from scan Select this option to skip scanning this archive Skip all password protected items without scanning them Select this option if you do not want to be bothered about password protected Antivirus protection 101 Bitdefender Total Security 2015 _ z TAS archives Bitdefender will not be able to scan them but a record will be kept in the scan log Choose the desired option and click OK to continue scanning Step 2 Choose actions At the end of the scan you will be prompted to choose the actions
159. ics 12 Bitdefender Total Security 2015 _ z TAS 4 1 Opening the Bitdefender window To access the main interface of Bitdefender Total Security 2015 follow the steps below In Windows XP Windows Vista and Windows 7 1 Click Start and go to All Programs 2 Click Bitdefender 2015 3 Click Bitdefender Total Security 2015 or quicker double click the Bitdefender El icon in the system tray In Windows 8 Locate Bitdefender Total Security 2015 from the Windows Start screen for example you can start typing Bitdefender directly in the Start screen and then click its icon Alternatively open the Desktop app and then double click the Bitdefender E icon in the system tray For more information about the Bitdefender window and icon in the system tray please refer to Bitdefender interface p 23 4 2 Fixing issues Bitdefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data By default it will monitor only a series of issues that are considered to be very important However you can configure it as needed choosing which specific issues you want to be notified about Detected issues include important protection settings that are turned off and other conditions that can represent a security risk They are grouped into two categories Critical issues prevent Bitdefender from protecting you against malware or represent a major secur
160. if missing System requirements 4 Bitdefender Total Security 2015 _ 4 eo 3 INSTALLING YOUR BITDEFENDER PRODUCT You can install Bitdefender from the installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites for example the website of a Bitdefender partner or an online shop If your purchase covers more than one computer for example you purchased Bitdefender Total Security 2015 for 3 PCs repeat the installation process and register your product with the license key on every computer To install Bitdefender from the installation disc insert the disc in the optical drive A welcome screen should be displayed in a few moments Follow the instructions to start installation Note The welcome screen provides an option to copy the installation package from the installation disc to a USB storage device This is useful if you need to install Bitdefender on a computer that does not have a disc drive for example on a netbook Insert the storage device into the USB drive and then click Copy to USB Afterwards go to the computer without a disc drive insert the storage device into the USB drive and double click runsetup exe from the folder where you have saved the installation package If the welcome screen does not appear use Windows Explorer to browse to the disc s root directory and double click the file autorun exe To install Bitdefender usin
161. ill appear You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled You can disable the automatic update for 5 15 or 30 minutes for an hour permanently or until the system restart Warning This is a critical security issue We recommend you to disable automatic update for as little time as possible If Bitdefender is not updated regularly it will not be able to protect you against the latest threats 8 4 Adjusting update settings The updates can be performed from the local network over the Internet directly or through a proxy server By default Bitdefender will check for updates every hour over the Internet and install the available updates without alerting you The default update settings are suited for most users and you do not normally need to change them To adjust the update settings follow these steps 1 Open the Bitdefender window 2 Click the E icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the Update tab and adjust the settings according to your preferences Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet The update location is a generic Internet address that is automatically redirected to the closest Bitdefender update server in your region Do not change the update location unless advised by a Bitdefender representativ
162. ill only be logged and information about it will be available in the Events window If Autopilot is off 1 You will be notified through a pop up window that a new device has been detected and it is being scanned 2 In most cases Bitdefender automatically removes detected malware or isolates infected files into quarantine If there are unresolved threats after the scan you will be prompted to choose the actions to be taken on them Note Take into account that no action can be taken on infected or suspicious files detected on CDs DVDs Similarly no action can be taken on infected or suspicious files detected on mapped network drives if you do not have the appropriate privileges 3 When the scan is completed the scan results window is displayed to inform you if you can safely access files on the removable media This information may be useful to you Please be careful when using a malware infected CD DVD because the malware cannot be removed from the disc the media is read only Make sure real time protection is turned on to prevent malware from spreading to your system It is best practice to copy any valuable data from the disc to your system and then dispose of the disc In some cases Bitdefender may not be able to remove malware from specific files due to legal or technical constraints Such an example are Antivirus protection 105 Bitdefender Total Security 2015 _ z TAS files archived using a proprietary
163. in many different ways and the Bitdefender approach depends on the type of malware attack Because viruses change their behavior frequently it is difficult to establish a pattern for their behavior and their actions There are situations when Bitdefender cannot automatically remove the malware infection from your system In such cases your intervention is required Bitdefender Rescue Mode p 230 What to do when Bitdefender finds viruses on your computer p 232 How do I clean a virus in an archive p 233 How do I clean a virus in an e mail archive p 235 What to do if I suspect a file as being dangerous p 236 How to clean the infected files from System Volume Information p 236 What are the password protected files in the scan log p 238 What are the skipped items in the scan log p 238 What are the over compressed files in the scan log p 239 Why did Bitdefender automatically delete an infected file p 239 If you cannot find your problem here or if the presented solutions do not solve it you can contact the Bitdefender technical support representatives as presented in chapter Asking for help p 241 38 1 Bitdefender Rescue Mode Rescue Mode is a Bitdefender feature that allows you to scan and disinfect all existing hard drive partitions outside of your operating system Once Bitdefender Total Security 2015 is installed
164. ing a license key Perform a complete scan of your PC Allows you to run a complete scan on the remote computer Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer Product update Initiates the update process for the Bitdefender product installed on this computer Managing your computers remotely 184 Bitdefender Total Security 2015 _ 2 02 em SYSTEM OPTIMIZATION 185 Bitdefender Total Security 2015 _ z TAS 34 TUNEUP Bitdefender comes with a TuneUp module that helps you maintain the integrity of your system The maintenance tools offered are critical for the improvement of your system s responsiveness and the efficient management of the hard drive space Bitdefender provides the following PC tune up tools OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click on a button Startup Optimizer reduces your system startup time by stopping unnecessary applications from running when the PC is rebooted PC Clean Up removes the temporary Internet files and cookies unused system files and recent documents shortcuts Disk Defragmenter physically reorganizes the data on the hard disk so that the pieces of each file are stored close together and continuously Registry Cleaner identifies and deletes in
165. ing experience To add a website to the Whitelist follow these steps 1 Open the Bitdefender window ak WN Access the Protection panel Click the Web Protection module In the Settings tab click the Whitelist link A new window will appear Provide the address of the blocked website or online application in the corresponding field and click Add Solving common issues 212 Bitdefender Total Security 2015 _ z TAS 6 Click Save to save the changes and close the window Only websites and applications that you fully trust should be added to this list These will be excluded from scanning by the following engines malware phishing and fraud If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 5 I cannot connect to the Internet You may notice that a program or a web browser can no longer connect to the Internet or access network services after installing Bitdefender In this case the best solution is to configure Bitdefender to automatically allow connections to and from the respective software application Open the Bitdefender window Access the Protection panel Click the Firewall module In the Firewall window select the Rules tab To add an application rule click the Add rule button noah WYN Anew window will appear where you can add the details Make sure to select all the network types availa
166. inter you want to add or type an address or address range in the provided text box 7 In the Permission field select Allow and then click OK If you still cannot connect to the device the issue may not be caused by Bitdefender Check for other potential causes such as the following The firewall on the other computer may block file and printer sharing with your computer If the Windows Firewall is used it can be configured to allow file and printer sharing as follows In Windows XP 1 Click Start go to Control Panel and select Security Center 2 Open the Windows Firewall settings window and select Exceptions tab 3 Select the File and Printer Sharing check box In Windows Vista and Windows 7 1 Click Start go to Control Panel and select System and Security 2 Go to Windows Firewall and click Allow a program through Windows Firewall 3 Select File and Printer Sharing check box In Windows 8 Solving common issues 214 Bitdefender Total Security 2015 Cae FAS 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click System and Security go to Windows Firewall and select Allow an app through Windows Firewall 3 Select File and Printer Sharing check box and click OK If another firewall program is used please refer to its documentation or help file General conditions that
167. ion error reporting files memory dumps and logs created by Windows during its operation Windows junk files recycle bin and temporary system files To start the PC Clean Up wizard follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp panel select PC Clean Up 4 Follow the three step guided procedure to perform the clean up You can navigate through the wizard using the Next button To exit the wizard click Cancel a Welcome Select Typical or Custom Then click Next to continue b Perform Cleaning c Results 34 4 Defragmenting hard disk volumes When copying a file exceeding the largest block of free space on the hard disk file fragmentation occurs Because there is not enough free space to store the entire file continuously it will be stored in several blocks When the fragmented file is accessed its data must be read from several different locations It is recommended to defragment the hard disk in order to access files faster improve overall system performance extend hard disk life To start the Disk Defragmenter wizard follow these steps 1 Open the Bitdefender window 2 Access the Tools panel TuneUp 189 Bitdefender Total Security 2015 Cae TAS 3 Under the TuneUp panel select Disk Defragmenter 4 Follow the five step guided procedure to perform the defragmentation You can navigate through the wizard using the Next button To exit
168. ion and close the window If you want to remove an IP click the corresponding button and close the window 24 4 Configuring advanced settings To configure advanced firewall settings follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Firewall module Firewall 150 Bitdefender Total Security 2015 _ z TAS 4 In the Firewall window select the Settings tab The following features can be enabled or disabled Internet connection sharing enables support for Internet connection sharing Note This option does not automatically enable Internet connection sharing on your system but only allows this type of connection in case you enable it from your operating system Block port scans in the network detects and blocks attempts to find out which ports are open Port scans are frequently used by hackers to find out which ports are open on your computer They might then break into your computer if they find a less secure or vulnerable port Monitor Wi Fi connections when you are connected to wireless networks information is displayed regarding specific network events for example when a new computer has joined the network 24 5 Configuring alert intensity Bitdefender Total Security 2015 was designed to be as unintrusive as possible Under normal conditions you do not have to make decisions on whether to allow or deny connections or actions attempted by the applica
169. ion is completed the Bitdefender icon E will appear over the folder icon The icons of the files and folders in a Safebox folder will change according to the status of their synchronization with the remote folder The file folder is synchronized The file folder is not synchronized The file folder is being synchronized Once a folder is added to Safebox and as long as Auto Sync is on the folder contents are automatically synced with the online remote folder 36 3 2 Removing folders from Safebox To remove a folder from Safebox sync right click it point to Bitdefender Safebox and select Remove from Bitdefender Safebox A confirmation window will appear Click Yes to stop Safebox from syncing the folder Safebox online backup and sync 202 Bitdefender Total Security 2015 4 TAS 36 3 3 Restoring files deleted from Safebox Once a folder is added to Safebox Bitdefender keeps track of all the modifications made in that folder This allows you to restore files deleted from a local Safebox folder and to recover previous versions of files you modified over time To restore the files that were deleted from a Safebox folder right click the folder icon or anywhere inside the folder point to Bitdefender Safebox and select Restore deleted files This will restore the latest versions of all the files deleted from the folder To restore a single file to a certain version follow these steps 1 Right click the file
170. irewall switch Firewall 144 Bitdefender Total Security 2015 4 TAS Warning Because it exposes your computer to unauthorized connections turning off the firewall should only be a temporary measure Turn the firewall back on as soon as possible 24 2 Managing firewall rules 24 2 1 General rules Whenever data is transmitted over the Internet certain protocols are used The general rules allow you to configure the protocols over which traffic is allowed By default general rules are not displayed when you open Firewall To edit the rules follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Firewall module 4 In the Firewall window select the Rules tab 5 Check the Show general rules box in the left lower corner of the window The default rules are displayed To edit the priority of a rule click the corresponding arrow in the Permission column and select Allow or Deny DNS over UDP TCP Allow or deny DNS over UDP and TOP By default this type of connection is allowed Incoming ICMP ICMPv6 Allow or deny ICMP ICMPv6 messages ICMP messages are often used by hackers to carry out attacks against computer networks By default this type of connection is denied Sending E mails Allow or deny sending e mails over SMTP By default this type of connection is allowed Web Browsing HTTP Allow or deny HTTP web browsing By default this type of connection
171. irus Control To add the program to the exclusions list follow these steps 1 Open the Bitdefender window Solving common issues 211 Bitdefender Total Security 2015 _ z TAS oao A U N Access the Protection panel Click the Antivirus module Inthe Antivirus window select the Exclusions tab Click the Excluded Processes link In the window that appears you can manage the Active Virus Control process exclusions Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse find and select the application you want to be excluded and then click OK c Keep the Allow option selected to prevent Active Virus Control from blocking the application d Click Add If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 4 What to do when Bitdefender blocks a safe website or online application Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content However it is possible that Bitdefender considers a safe website or online application as unsafe which will cause Bitdefender HTTP traffic scanning to block them incorrectly Should the same page or application be blocked repeatedly they can be added to a whitelist so that they will not be scanned by the Bitdefender engines thus ensuring a smooth web brows
172. is allowed Firewall 145 Bitdefender Total Security 2015 _ z TAS Incoming Remote Desktop Connections Allow or deny other computers access over Remote Desktop Connections By default this type of connection is allowed Windows Explorer traffic on HTTP FTP Allow or deny HTTP and FTP traffic from Windows Explorer By default this type of connection is denied 24 2 2 Application rules To view and manage the firewall rules controlling applications access to network resources and the Internet follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Firewall module 4 In the Firewall window select the Rules tab You can see the programs processes for which firewall rules have been created in the table To see the rules created for a specific application simply double click it For each rule the following information is displayed Name the name of the process the rules applies to Network Types the process and the network adapter types the rule applies to Rules are automatically created to filter network or Internet access through any adapter By default the rules apply to any network You can manually create rules or edit existing rules to filter an application s network or Internet access through a specific adapter for example a wireless network adapter Protocol the IP protocol the rule applies to By default the rules apply to any protocol
173. ispam 119 Bitdefender Total Security 2015 4 TAS Warning Do not add domains of legitimate web based e mail services such as Yahoo Gmail Hotmail or other to the Spammers list Otherwise the e mail messages received from any registered user of such a service will be detected as spam If for example you add yahoo com to the Spammers list all e mail messages coming from yahoo com addresses will be marked as spam To delete an item from the list click the corresponding Remove link To delete all entries from the list click the Clear List button You can save the Spammers list to a file so that you can use it on another computer or after reinstalling the product To save the Spammers list click the Save button and save it to the desired location The file will have a bwl extension To load a previously saved Spammers list click the Load button and open the corresponding bwl file To reset the content of the existing list when loading a previously saved list select Overwrite current list Click OK to save the changes and close the window 19 6 Configuring the local antispam filters As described in Antispam insights p 114 Bitdefender uses a combination of different antispam filters to identify spam The antispam filters are pre configured for efficient protection Important Depending on whether or not you receive legitimate e mails written in Asian or Cyrillic characters disable or enable the setting that
174. itdefender Bitdefender Total Security 2015 If you want to change the installation path click Change and select the folder in which you would like Bitdefender to be installed Configure Proxy Settings Bitdefender Total Security 2015 requires access to the Internet for product registration downloading security and product updates in cloud detection components etc If you use a proxy connection instead of a direct Internet connection you must select this option and configure the proxy settings The settings can be imported from the default browser or you can enter them manually Click Install to confirm your preferences and begin the installation If you change your mind click the corresponding Use default button Step 3 Installation in progress Wait for the installation to complete Detailed information about the progress is displayed Critical areas on your system are scanned for viruses the latest versions of the application files are downloaded and installed and the Bitdefender services are started This step can take a couple of minutes Step 4 Installation completed A summary of the installation is displayed If any active malware was detected and removed during the installation a system reboot may be required You can either close the window or continue with the initial setup of your software by clicking Get started Installing your Bitdefender product 7 Bitdefender Total Security 2015 TAS Step 5
175. itdefender Total Security 2015 TAS 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Click Don t have a license key Buy one now 4 A web page will open on your web browser where you can purchase a Bitdefender license key Note As an alternative you can contact the retailer you bought your Bitdefender product from Follow these steps to register your Bitdefender with the new license key 1 Open the Bitdefender window 2 A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window Click this link to open the registration window 3 Select one of the available options depending on your Bitdefender product and click Next 4 Wait until the registration process is completed and click Finish For more information you can contact Bitdefender for support as described in section Asking for help p 241 Registration 57 Bitdefender Total Security 2015 TAS 11 MYBITDEFENDER 11 1 How do I log in into MyBitdefender using another online account You have created a new MyBitdefender account and you want to use it from now on To successfully use another account follow these steps 1 2 4 Open the Bitdefender window Click the Bl icon at the top of the window and select Account Info from th
176. ity risk Minor non critical issues can affect your protection in the near future The Bitdefender icon in the system tray indicates pending issues by changing its color as follows Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible The basics 13 Bitdefender Total Security 2015 _ z TAS Non critical issues are affecting the security of your system You should check and fix them when you have the time Also if you move the mouse cursor over the icon a pop up will confirm the existence of pending issues When you open the Bitdefender window the Security status area on the upper toolbar will indicate nature of issues affecting your system 4 2 1 Fix All Issues wizard To fix detected issues follow the Fix All Issues wizard 1 To open the wizard do any of the following Right click the Bitdefender icon in the system tray and choose View security issues Open the Bitdefender window and click anywhere inside the Security status area on the upper toolbar for example you can click the Fix All Issues link 2 You can see the issues affecting the security of your computer and data All current issues are selected to be fixed If you do not want to fix a specific issue right away clear the corresponding check box You will be prompted to specify for how long to postpone fixing the issue Choose the desired option from the me
177. l 3 Under the Safego module select Activate for Facebook You will be directed to your account 4 Use your Facebook login information to connect to the Safego application 5 Allow Safego access to your Facebook account 14 4 How do I protect my personal information To make sure no private data leaves your computer without your consent you must create appropriate data protection rules The data protection rules specify the information to be blocked To create a Data Protection rule follow these steps Open the Bitdefender window Access the Privacy panel Click the Data Protection module If Data Protection is turned off turn it on using the corresponding switch Select the Add rule option to start the Data Protection wizard nat WN Follow the wizard steps Privacy protection 71 Bitdefender Total Security 2015 _ z TAS 14 5 How do I use file vaults The Bitdefender File Vault enables you to create encrypted password protected logical drives or vaults on your computer where you can securely store your confidential and sensitive documents Physically the vault is a file stored on the local hard drive having the bvd extension When you create a file vault two aspects are important the size and the password The default 50 MB size should be enough for your private documents Excel files and other similar data However for videos or other large files you may need more space To secu
178. ld from playing a game Bitdefender Parental Control allows you to control the content accessed by your child while using the computer If you need to restrict access to a game or an application you can use Bitdefender Parental Control even when you are not at home To block access to a game follow these steps On any device with Internet access open a web browser Go to https my bitdefender com Log in to your account using your user name and password Click Parental Control to access the dashboard Select your child s profile on the left side menu Dn aot WN Click on the Applications panel to access the Applications Activity window Click Blacklist 8 Type or copy and paste the path to the executable in the corresponding field 9 Click Block to add the application to the Blocked apps N 10 If you change your mind click the corresponding Allow button Parental Control 67 Bitdefender Total Security 2015 _ z TAS 13 5 How do I create Windows user accounts A Windows user account is a unique profile that includes all the settings privileges and personal files for each user Windows accounts let the home PC administrator control access for each user Setting up user accounts comes in handy when the PC is used by both parents and children a parent can set up accounts for each child Choose which operating system you have to find out how to create Windows accounts Wind
179. le you can start typing Control Panel directly in the Start screen and then click its icon b Click Uninstall a program or Programs and Features c Wait a few moments until the list of installed software is displayed d Find the name of the program you want to remove and select Remove e Wait for the uninstall process to complete and then reboot your system In order to correctly uninstall the other software go to their website and run their uninstall tool or contact them directly in order to provide you with the uninstall guidelines 3 Reboot your system in normal mode and reinstall Bitdefender You have already followed the steps above and the situation is not solved To solve this follow these steps 1 Reboot your system and enter in Safe Mode To find out how to do this please refer to How do I restart in Safe Mode p 87 Solving common issues 228 Bitdefender Total Security 2015 TAS 2 Use the System Restore option from Windows to restore the computer to an earlier date before installing the Bitdefender product To find out how to do this please refer to How do I use System Restore in Windows p 86 3 Reboot the system in normal mode and contact our support representatives for help as described in section Asking for help p 241 Solving common issues 229 Bitdefender Total Security 2015 eo 38 REMOVING MALWARE FROM YOUR SYSTEM Malware can affect your system
180. lick Optimizer process follow these steps 1 Open the Bitdefender window TuneUp 74 Bitdefender Total Security 2015 TAS 2 Access the Tools panel 3 Under the TuneUp module select OneClick Optimizer 4 Let Bitdefender search for files that can be deleted then click the Optimize button to finish the process Or quicker click the Optimize action button from the Bitdefender interface For more information about how you can improve the speed of your computer with a single click please refer to Optimizing your system speed with a single click p 186 15 1 3 Scan your system periodically Your system speed and its general behavior can also be affected by malware Make sure to scan your system periodically at least once a week It is recommended to use the System Scan because it scans for all types of malware threatening the security of your system and it also scans inside archives To start the System Scan follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antivirus module select System Scan 4 Follow the wizard steps 15 2 How can I improve my system startup time Unnecessary applications that are annoyingly slowing down booting time when you open your PC can be disabled or postponed from opening with the Startup Optimizer thus saving you valuable time To use the Startup Optimizer follow these steps 1 Open the Bitdefender window 2 Access th
181. list of web sites to allow pop ups from The list should contain only web sites you fully trust To add a site to the list provide its address in the corresponding field and click Add domain To remove a web site from the list select it in the list and click the corresponding Remove link Safepay security for online transactions 156 Bitdefender Total Security 2015 _ z TAS 26 3 Managing bookmarks If you disabled the automatic detection of some or all websites or Bitdefender simply doesn t detect certain websites you can add bookmarks to Bitdefender Safepay so that you can easily launch favorite websites in the future Follow these steps to add a URL to Bitdefender Safepay bookmarks 1 Click kf next to the address bar to open the Bookmarks page Note The Bookmarks page is opened by default when you start Bitdefender Safepay 2 Click the button to add a new bookmark 3 Enter the URL and the title of the bookmark and click Create The URL is also added to the Domains list on the settings page 26 4 Hotspot protection for unsecured networks When using Bitdefender Safepay while connected to unsecured Wi fi networks for example a public hotspot an extra layer of security is offered by the Hotspot protection feature This service encrypts Internet communication over unsecured connections helping you maintain your privacy no matter what network you are connected to The following prerequisites must
182. llow these steps In Internet Explorer 1 Open Internet Explorer 2 Click Tools 3 Click Manage Add ons 4 Click Toolbars and Extensions 5 Point Bitdefender Wallet and click Enable In Mozilla Firefox 1 Open Mozilla Firefox 2 Click Tools 3 Click Add ons 4 Click Extensions 5 Point Bitdefender Wallet and click Enable Solving common issues 223 Bitdefender Total Security 2015 _ 4 TAS In Google Chrome 1 Open Google Chrome 2 Go to the Menu icon 3 Click Settings 4 Click Extensions 5 Point Bitdefender Wallet and click Enable Note The add on will be enabled after you restart your web browser Now check if the autofill feature in Wallet works for your online accounts If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 13 Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes click Cancel to abort the action If this does not work restart the system When removal fails some Bitdefender registry keys and files may remain in your system Such remainders may prevent a new installation of Bitdefender They may also affect system performance and stability In order to completely remove Bitdefender from your system follow these steps In Windows XP 1 Click Start go to Control Panel and double click Add Remove pro
183. low you to add your important files to a secure encrypted file vault Remove Files from Vault starts a wizard that will allow you to remove files from a vault View Vault Files starts a wizard that will allow you to view the contents of a file vault Lock Vault starts a wizard that will allow you to lock a vault For more information about how to create encrypted password protected logical drives or vaults on your computer please refer to Vulnerability p 140 Wallet Wallet is the password manager that helps you keep track of your passwords protects your privacy and provides a secure browsing experience From the Wallet module you can select the following tasks Open Wallet opens the existing Wallet database Export Wallet allows you to save the existing database to a location on your system Create new Wallet starts a wizard that will allow you to create a new Wallet database Bitdefender interface 28 Bitdefender Total Security 2015 _ z TAS For more information about configuring Wallet please refer to Wallet protection for your credentials p 160 Parental Control Bitdefender Parental Control allows you to monitor what your child is doing on the computer In case of inappropriate content you can decide to restrict his access to the Internet or to specific applications Click Configure under the Parental Control module to start configuring your children s Windows a
184. lves the problem 3 Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender If this is the case we recommend you to remove all of the other security solutions and then reinstall Bitdefender For more information please refer to How do I remove other security solutions p 85 If the error persists please contact our support representatives for help as described in section Asking for help p 241 Solving common issues 218 Bitdefender Total Security 2015 z FAS 37 11 Antispam filter does not work properly This article helps you troubleshoot the following problems concerning the Bitdefender Antispam filtering operation A number of legitimate e mail messages are marked as spam Many spam messages are not marked accordingly by the antispam filter The antispam filter does not detect any spam message 37 11 1 Legitimate messages are marked as spam Legitimate messages are marked as spam simply because they look like spam to the Bitdefender antispam filter You can normally solve this problem by adequately configuring the Antispam filter Bitdefender automatically adds the receivers of your e mail messages to a Friends List The e mail messages received from the contacts in the Friends list are considered to be legitimate They are not verified by the antispam filter and thus they are never marked as spam The automatic configuration
185. m docx dot dotm dotx drv ds ebm esh exe ezs fky frs fxp gadget grv hlp hms hta htm html iaf icd ini inx ipf isu jar js jse jsx kix laccdb Ink maf mam maq mar mat mcr mda mdb mde mdt mdw mem mhtml mpp mpt mpx ms msg msi msp mst msu oab obi obs ocx oft ole one onepkg ost ovl pa paf pex pfd php pif pip pot potm potx ppa ppam pps ppsm ppsx ppt pptm pptx prc prf prg pst pub puz pvd pwc py pyc pyo qpx rbx rgs rox rp rtf scar scr script sct shb shs sldm sldx smm snp spr svd sys thmy tlb tms u3p udf url vb vbe vbs vbscript vxd wbk wem wdm wiz wll wpk ws wsf xar xl xla xlam xlb xlc xll xlm xls xlsb xlsm xlsx xlt xltm xltx xlw xml xqt xsf xsn xtp Scan inside archives Scanning inside archives is a slow and resource intensive process which is therefore not recommended for realtime protection Archives containing infected files are not an immediate threat to the security of your system The malware can affect your system only if the infected file is extracted from the archive and executed without having real time protection enabled If you decide on using this option you can set a maximum accepted size limit of archives to be scanned on access Select the corresponding check box and type the maximum archive size in MB Antivirus protection 93 Bitdefender Total Security 2015 _ z TAS Scan o
186. mation related to your system protection Files Scanned Allows you to see the files scanned by Bitdefender for the week You can view details such as the number of scanned files and the number of files cleaned by Bitdefender For more information on the Antivirus protection please refer to Antivirus protection p 90 Bitdefender interface 35 Bitdefender Total Security 2015 TAS Webpages Scanned Allows you to check the number of web pages scanned and blocked by Bitdefender To protect you from disclosing personal information while browsing Bitdefender secures your web traffic For more information on Web protection please refer to Web protection p 122 Vulnerabilities Allows you to easily identify and fix system vulnerabilities in order to make your computer more secure against malware and hackers For more information on the Vulnerability scan please refer to Vulnerability p 140 Events Timeline Allows you to have an overall image of all scanning processes and issues fixed by Bitdefender throughout the week The events are separated by days For more information on a detailed log of events concerning the activity on your computer see Events Privacy area view information related to your system privacy Files in Vault Allows you to view how many files are secured against unwanted access To find more information about how to create encrypted password protected logi
187. matter if they are accessed by you or by an application Note Exclusions will NOT apply for contextual scanning Contextual scanning is a type of on demand scanning you right click the file or folder you want to scan and select Scan with Bitdefender Antivirus protection 106 Bitdefender Total Security 2015 TAS 18 4 1 Excluding files or folders from scanning To exclude specific files or folders from scanning follow these steps Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Exclusions tab Turn on scan exclusions for files using the corresponding switch noah WYN Click the Excluded files and folders link In the window that appears you can manage the files and folders excluded from scanning 7 Add exclusions by following these steps a Click the Add button located at the top of the exclusions table b Click Browse select the file or folder that you want to be excluded from scanning and then click OK Alternatively you can type or copy and paste the path to the file or folder in the edit field c By default the selected file or folder is excluded from both on access and on demand scanning To change when to apply the exclusion select one of the other options d Click Add 8 Click OK to save the changes and close the window 18 4 2 Excluding file extensions from scanning When you exclude a file extension from s
188. may prevent using or connecting to the shared printer You may need to log on to a Windows administrator account to access the shared printer Permissions are set for the shared printer to allow access to specific computer and users only If you are sharing your printer check the permissions set for the printer to see if the user on the other computer is allowed access to the printer If you are trying to connect to a shared printer check with the user on the other computer if you have permission to connect to the printer The printer connected to your computer or to the other computer is not shared The shared printer is not added on the computer Note To learn how to manage printer sharing share a printer set or remove permissions for a printer connect to a network printer or to a shared printer go to the Windows Help and Support Center in the Start menu click Help and Support Access to a network printer may be restricted to specific computers or users only You should check with the network administrator if you have permission to connect to that printer If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 Solving common issues 215 Bitdefender Total Security 2015 _ z TAS 37 7 My Internet is slow This situation may appear after you install Bitdefender The issue could be caused by errors in the Bitdefender firewall
189. mn click the link corresponding to your product and system architecture If you do not know whether your Windows is Solving common issues 217 Bitdefender Total Security 2015 _ z TAS running on 32 or 64 bits please refer to Am I using a 32 bit or a 64 bit version of Windows p 84 3 Save the file named weekly exe to the system 4 Transfer the downloaded file on a removable device such as a flash drive and then to your computer 5 Double click the file and follow the wizard steps 37 10 Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error You may encounter this error as follows The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding The Bitdefender window indicates that the Bitdefender services are not responding The error may be caused by one of the following conditions temporary communication errors between the Bitdefender services some of the Bitdefender services are stopped other security solutions running on your computer at the same time with Bitdefender To troubleshoot this error try these solutions 1 Wait a few moments and see if anything changes The error may be temporary 2 Restart the computer and wait a few moments until Bitdefender is loaded Open Bitdefender to see if the error persists Restarting the computer usually so
190. mponents or take preventive actions to protect your computer and your private data To check the Security Report follow these steps 1 Access the report Open the Bitdefender window click the Blicon atthe top of the window and then select Security Report from the drop down menu Right click the Bitdefender icon in the system tray and select Show Security Report Once a report is complete you will receive a pop up notification Click Show to access the security report A web page will open on your web browser where you can view the generated report 2 Take a look at the top of the window to see the overall security status 3 Check our recommendations at the bottom of the page Bitdefender interface 37 Bitdefender Total Security 2015 eo The color of the security status area changes depending on the detected issues and different messages are displayed The area is colored green There are no issues to fix Your computer and data are protected The area is colored yellow Non critical issues are affecting the security of your system You should check and fix them when you have the time The area is colored red Critical issues are affecting the security of your system You should address these issues immediately 5 5 2 Turning on or off the Security Report notification To turn on or off the Security Report notification follow these steps 1 Open the Bitdefender window 2 Click the Bl icon at the
191. mputer 38 2 What to do when Bitdefender finds viruses on your computer You may find out there is a virus on your computer in one of these ways You scanned your computer and Bitdefender found infected items on it A virus alert informs you that Bitdefender blocked one or multiple viruses on your computer In such situations update Bitdefender to make sure you have the latest malware signatures and run a System Scan to analyze the system As soonas the system scan is over select the desired action for the infected items Disinfect Delete Move to quarantine Removing malware from your system 232 Bitdefender Total Security 2015 TAS Warning If you suspect the file is part of the Windows operating system or that it is not an infected file do not follow these steps and contact Bitdefender Customer Care as soon as possible If the selected action could not be taken and the scan log reveals an infection which could not be deleted you have to remove the file s manually The first method can be used in normal mode 1 Turn off the Bitdefender real time antivirus protection a Open the Bitdefender window b Access the Protection panel c Click the Antivirus module d In the Antivirus window select the Shield tab e Click the switch to turn off On access scanning 2 Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 85 3 Brows
192. n Web protection Automatic updates To turn the Autopilot on or off follow these steps 1 Open the Bitdefender window 2 Click the User Mode Autopilot switch on the upper toolbar When the switch is on the User Mode position the Autopilot is off As long as the Autopilot is on the Bitdefender icon in the system tray changes to B Important While the Autopilot is on modifying any of the settings it manages will result in it being turned off To see a history of actions performed by Bitdefender while Autopilot was engaged open the Events window 4 5 Profiles and Battery Mode Some computer activities such as online games or video presentations require increased system responsiveness high performance and no interruptions When your laptop is running on battery power it is best that unnecessary operations which consume additional power be postponed until the laptop is connected back to A C power To adapt to these particular situations Bitdefender Total Security 2015 includes two special operation modes Profiles Battery Mode The basics 17 Bitdefender Total Security 2015 _ TAS 4 5 1 Profiles Bitdefender Profiles assigns more system resources to the running applications by temporarily modifying protection settings and adjusting system configuration Consequently the system impact on your activity is minimized To adapt to different activities Bitdefender comes with the following profiles
193. n navigate through the wizard using the Next button To exit the wizard click Cancel a Welcome b Perform Scan Wait for Bitdefender to finish scanning the registry c Select Keys You can see all the invalid or orphan registry keys detected Detailed information is provided about each registry key name value priority category The registry keys are grouped based on their location in the Windows Registry Software Locations Registry keys that contain information about the path to applications installed on your computer The invalid keys are assigned a low priority which means that you can delete them without almost any risk Custom Controls Registry keys that contain information about the file extensions registered on your computer These registry keys are commonly used to maintain file associations to ensure that the correct program opens when you open a file using Windows Explorer For example such a registry key allows Windows to open a doc file in Microsoft Word The invalid keys are assigned a low priority which means that you can delete them without almost any risk Shared DLLs Registry keys that contain information on the location of shared DLLs Dynamic Link Libraries DLLs store functions that are used by installed applications to perform certain tasks They can be shared by multiple applications to reduce memory and disk space requirements These registry keys become invalid when the DLL they poi
194. n I login to my PC you will be prompted to insert your master password when you access the computer Ask for my master password when I open my browsers and apps you will be prompted to insert your master password when you access a browser or an application Automatically lock Wallet when leave my PC unattended you will be prompted to insert your master password when you return to your computer after 15 minutes Important Be sure to remember your master password or keep a record of it in a safe place If you forget the password you will have to reinstall the program or contact Bitdefender for support Improve your experience To select the browsers or the applications where you want to integrate the Wallet follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the Wallet module Wallet protection for your credentials 163 Bitdefender Total Security 2015 4 TAS In the Wallet window select the Enhanced apps tab Check an application to use the Wallet and improve your experience Internet Explorer Mozilla Firefox Google Chrome Safepay Yahoo Messenger Skype Configuring the Autofill The Autofill feature makes it easy for you to connect with your favorite websites or to log in with your online accounts The first time you enter your login credentials and personal information into your web browser they are automatically secured into the Wallet To con
195. n choose the specific website categories to be blocked by the Category filter To configure in detail the Category filter settings for a specific user account follow these steps 1 Click the Categories button Parental Control 172 Bitdefender Total Security 2015 _ z TAS 2 You can check what web categories are automatically blocked restricted for the currently selected age group If you are not satisfied with the default settings you can configure them as needed 3 Click Save If you change your mind click the Reset button to use default level of protection based on your child s age Restricting Internet access by time You can specify when your child is allowed to access the Internet using the Schedule option in the Web Activity window To configure in detail the Internet access for a specific user account follow these steps 1 Click the Schedule button 2 Select from the grid the time intervals during which Internet access is blocked You can click individual cells or you can click and drag to cover longer periods 3 Click the Save button 29 3 2 Applications Control The Application control helps you to block any application from running Games media and messaging software as well as other categories of software and malware can be blocked this way To configure Application control for a specific user account follow these steps 1 Click on the Applications panel to access the Application A
196. n not be changed If infected files are detected Bitdefender will try to disinfect them remove the malware code If disinfection fails the Bitdefender interface 34 Bitdefender Total Security 2015 TAS Antivirus Scan wizard will allow you to specify other actions to be taken on infected files 5 4 2 Hide show Security Widget When you no longer want to see the widget click To restore Security Widget use one of the following methods From system tray 1 Right click the Bitdefender icon in the system tray icon 2 Click Show Security Widget in the contextual menu that appears From the Bitdefender interface 1 Open the Bitdefender window 2 Click the icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Turn on Display Security Widget by clicking the corresponding switch 5 5 Security Report The Security Report provides a weekly status for your product and various tips to improve the system protection These tips are important for managing the overall protection and you can easily see the actions you can take on your system The report is generated once a week and it summarizes the relevant information on your product activity so you can easily understand what occurred during this period of time The information offered by the Security Report is divided into three categories Protection area view infor
197. n the IP address which is considerably less accurate Remote Lock Lock your computer and set a 4 digit PIN for unlocking it When you send the Lock command the computer reboots and logging back into Windows is only possible after entering the PIN you have set Remote Wipe Remove all data from your computer When you send the Wipe command the computer reboots and the data on all hard drive partitions is erased Device Anti Theft 180 Bitdefender Total Security 2015 _ g At Anti Theft is activated after the installation and can be accessed exclusively through your MyBitdefender account from any device connected to the Internet anywhere Using Anti Theft features from MyBitdefender To access the Anti Theft features from your account follow these steps 1 Go to https my bitdefender com and log in to your account 2 Click Anti Theft 3 Select your computer from the list of devices 4 Select the feature you want to use Locate display your device s location on Google Maps Wipe delete all data from your computer Important After you wipe a device all Anti Theft features cease to function a Lock lock your computer and set a PIN code for unlocking it Device Anti Theft 181 Bitdefender Total Security 2015 TAS 32 USB IMMUNIZER The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it For ex
198. n the city gates allowing their compatriots to pour in and capture Troy Update A new version of a software or hardware product designed to replace an older version of the same product In addition the installation routines for updates often check to make sure that an older version is already installed on your computer if not you cannot install the update Bitdefender has it s own update module that allows you to manually check for updates or let it automatically update the product Virus A program or piece of code that is loaded onto your computer without your knowledge and runs against your will Most viruses can also replicate themselves All computer viruses are manmade A simple virus Glossary 255 Bitdefender Total Security 2015 we that can copy itself over and over again is relatively easy to produce Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems Virus signature The binary pattern of a virus used by the antivirus program to detect and eliminate the virus Worm A program that propagates itself over a network reproducing itself as it goes It cannot attach itself to other programs Glossary 256
199. nder com Media relations pr bitdefender com Careers jobs bitdefender com Virus submissions virus_submission bitdefender com Spam submissions spam_submission bitdefender com Report abuse abuse bitdefender com Web site http www bitdefender com 41 2 Local distributors The Bitdefender local distributors are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters To find a Bitdefender distributor in your country 1 Go to http www bitdefender com partners Partner Locator 2 Click the Partner Locator tab 3 The contact information of the Bitdefender local distributors should be displayed automatically If this does not happen select the country you reside in to view the information 4 If you do not find a Bitdefender distributor in your country feel free to contact us by e mail at sales bitdefender com Please write your e mail in English in order for us to be able to assist you promptly Contact information 245 Bitdefender Total Security 2015 TAS 41 3 Bitdefender offices The Bitdefender offices are ready to respond to any inquiries regarding their areas of operation both in commercial and in general matters Their respective addresses and contacts are listed below U S A Bitdefender LLC PO Box 667588 Pompano Beach FI 33066 Phone office amp sales 1 954 776 6262 Sales sales bitdefender com Technical support http www bitdefende
200. ngs window click the Configure button from the Movie Profile area In the Movie Profile window click the Players list link Click Add to add a new application to the Players list A new window will appear Browse to the application s executable file select it and click OK to add it to the list 35 3 Game Profile Enjoying an uninterrupted gaming experience is all about reducing system interruption and diminishing slowdowns By using behavioral heuristics along with a list of known games Bitdefender can automatically detect running games and optimize your system resources so that you can enjoy your gaming break Configuring Game Profile To configure the actions to be taken while in Game Profile follow these steps 1 Open the Bitdefender window BR U N Profiles Access the Tools panel Click the Profiles module Inthe Profiles Settings window click the Configure button from the Game Profile area Choose the system adjustments you would like to be applied by checking the following options Boost performance on games Optimize product settings for Game profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates 197 Bitdefender Total Security 2015 6 TAS Adjust power plan and visual settings for games Click Save to save the changes and close the window Manually adding games to the Game list If Bitdefender does not automatically
201. ns your intervention is required in order to keep your Bitdefender protection up to date if your computer connects to the Internet through a proxy server you must configure the proxy settings as described in How do I configure Bitdefender to use a proxy Internet connection p 83 if you do not have Internet connection you can update Bitdefender manually as described in My computer is not connected to the Internet How do update Bitdefender p 217 The manual update file is released once a week Errors may occur while downloading updates on a slow Internet connection To find out how to overcome such errors please refer to How to update Bitdefender on a slow Internet connection p 217 If you are connected to the Internet through a dial up connection then it is recommended to regularly update Bitdefender by user request For more information please refer to Performing an update p 45 8 1 Checking if Bitdefender is up to date To check if your Bitdefender protection is up to date follow these steps 1 Open the Bitdefender window Keeping Bitdefender up to date 44 Bitdefender Total Security 2015 _ 4 TAS 2 On the Security Status Area on the left side of the toolbar look for the time of the last update For detailed information about the latest updates check the update events 1 In the main window click the E icon at the top of the window and select Events from the drop
202. nt to is moved to another location or completely removed this usually happens when you uninstall a program The invalid keys are assigned a medium priority which means that deleting them may negatively affect the system TuneUp 19 Bitdefender Total Security 2015 TAS By default all the keys are marked for deletion You can choose to delete individual invalid keys from a selected category d Results 34 6 Recovering cleaned registry Sometimes after registry clean up you might notice that your system does not work well or that some applications fail to operate properly due to missing registry keys This may be caused by shared registry keys that were deleted during registry cleaning or by other deleted keys To solve this problem you must recover the cleaned registry To start the Registry Recovery wizard follow these steps 1 Open the Bitdefender window N Access the Tools panel wo Under the TuneUp panel select Registry Recovery gt Follow the two step guided procedure to recover the cleaned registry You can navigate through the wizard using the Next button To exit the wizard click Cancel a Select checkpoint You can see a list of time points when the Windows Registry was cleaned Click the View File link to see the detected registry keys Select the time point to restore the Windows Registry to Warning The recovery of the cleaned registry might overwrite the registry keys edit
203. nu and click OK To stop monitoring the respective issue category choose Permanently The issue status will change to Postpone and no action will be taken to fix the issue 3 To fix the selected issues click Fix Some issues are fixed immediately For others a wizard helps you fix them The issues that this wizard helps you fix can be grouped into these main categories Disabled security settings Such issues are fixed immediately by enabling the respective security settings Preventive security tasks you need to perform When fixing such issues a wizard helps you successfully complete the task The basics 14 Bitdefender Total Security 2015 _ FAS 4 2 2 Configuring status alerts Bitdefender can inform you when issues are detected in the operation of the following program components Firewall Antispam Antivirus Update Browser Security You can configure the alert system to best serve your security needs by choosing which specific issues to be informed about Follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the Advanced tab 4 Click the Configure status alerts link 5 Click the switches to turn on or off status alerts according to your preferences 4 3 Events Bitdefender keeps a detailed log of events concerning its activity on your compu
204. nu and then click Add a user You can create either a Microsoft account or a Local account Read the description of each account type and follow the on screen instructions to create a new account Note Now that you have added new user accounts you can create passwords for the accounts 13 6 How to remove a child profile If you want to remove an existent child profile follow these steps On any device with Internet access open a web browser Go to https my bitdefender com Log in to your account using your user name and password Click Parental Control to access the dashboard Select the child s profile you want to delete from the left side menu Click Account Settings Click Remove Profile Click OK ON DO PWN a a Parental Control 69 Bitdefender Total Security 2015 TAS 14 PRIVACY PROTECTION 14 1 How do I make sure my online transaction is secure To make sure your online operations remain private you can use the browser provided by Bitdefender to protect your transactions and home banking applications Bitdefender Safepay is a secured browser designed to protect your credit card information account number or any other sensitive data you may enter while accessing different online locations To keep your online activity secure and private follow these steps 1 Open the Bitdefender window 2 Click the Safepay action button on the right side of the window 3 Click the El button to acc
205. o Fixing issues p 13 Tray Icon Hide Show Security Widget enables disables Security Widget Update Now starts an immediate update You can follow the update status in the Update panel of the main Bitdefender window Show Security Report opens a window where you can see a weekly status and recommendations for your system You can follow the recommendations to improve your system security The Bitdefender system tray icon informs you when issues affect your computer or how the product operates by displaying a special symbol as follows i Critical issues are affecting the security of your system They require your immediate attention and must be fixed as soon as possible Non critical issues are affecting the security of your system You should check and fix them when you have the time E Bitdefender Autopilot is engaged If Bitdefender is not working the system tray icon appears on a gray background E This usually happens when the license key expires It can also occur when the Bitdefender services are not responding or when other errors affect the normal operation of Bitdefender 5 2 Main window The main Bitdefender window allows you to perform common tasks quickly fix security issues view information about product operation and configure product settings Everything is just a few clicks away The window is organized in two main areas Bitdefender interface 24 Bitdefender Total Sec
206. o apply the rule only if the rule data matches whole words or if the rule data and the detected string case match b Specify the users for which the rule applies Only for me current user the rule will apply only to your user account Data protection 127 Bitdefender Total Security 2015 _ z TAS All users the rule will apply to all Windows accounts Limited user accounts the rule will apply to you and all limited Windows accounts Click Finish The rule will appear in the table From now on any attempt to send the rule data through the selected protocols will fail An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent 21 3 Managing rules To manage the data protection rules 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the Data Protection module You can see the rules created so far listed in the table To delete a rule select it and click the Remove rule button To edit a rule select it and click the Edit rule button A new window will appear Here you can change the name description and parameters of the rule type data and traffic Click OK to save the changes 21 4 Deleting files permanently When you delete a file it can no longer be accessed through normal means However the file continues to be stored on the hard disk until it is overwritten when copying new files The Bitdefender File
207. o identify viruses in e mail databases and e mail archives stored on disk Sometimes it is necessary to identify the infected message using the information provided in the scan report and delete it manually Here is how you can clean a virus stored in an e mail archive 1 2 Scan the e mail database with Bitdefender Turn off the Bitdefender real time antivirus protection a Open the Bitdefender window b Access the Protection panel c Click the Antivirus module d In the Antivirus window select the Shield tab e Click the switch to turn off On access scanning Open the scan report and use the identification information Subject From To of the infected messages to locate them in the e mail client Delete the infected messages Most e mail clients also move the deleted message to a recovery folder from which it can be recovered You should make sure the message is deleted also from this recovery folder Compact the folder storing the infected message In Outlook Express On the File menu click Folder then Compact All Folders In Microsoft Outlook 2007 On the File menu click Data File Management Select the personal folders pst files you intend to compact and click Settings Click Compact Now In Microsoft Outlook 2010 2013 On the File menu click Info and then Account settings Add and remove accounts or change existing connection settings Then click Data File select the personal fold
208. o protect your passwords During the setup process you will be asked to protect your Wallet with a master password The password should be strong and contain at least 7 characters To create a strong password use minimum one number or symbol and one upper case character Once you have set a password anyone trying to access the Wallet will first have to provide the password At the end of the setup process the following Wallet settings are enabled by default Save credentials automatically in Wallet Ask for my master password when login to my computer Automatically lock Wallet when I leave my PC unattended Import an existing database if you previously used Wallet on your system Export the Wallet database To export your Wallet database follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the Wallet module select Export Wallet 4 Follow the steps to export the Wallet database to a location on your system Create a new Wallet database To create a new Wallet database follow these steps Wallet protection for your credentials 161 Bitdefender Total Security 2015 TAS Open the Bitdefender window Access the Privacy panel Under the Wallet module select Create new Wallet BR OO N A warning window will appear informing you that the data currently stored in the Wallet will be deleted Click Yes to wipe the existing database and to continue with the wiza
209. o vaults Before you can add files or folders to a vault you must open the vault Once a vault is open you can easily store files or folders inside it using the contextual menu Right click the file or folder you want to copy to a vault point to Bitdefender File Vault and click Add to File Vault If only one vault is open the file or folder is copied directly to that vault If several vaults are open you will be prompted to choose the vault to copy the item to Select from the menu the drive letter corresponding to the desired vault and click OK to copy the item You can also use the virtual disk drive corresponding to the vault Follow these steps 1 Open My Computer from the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and File encryption 137 Bitdefender Total Security 2015 _ z FAS then click its icon on Windows 8 in the Windows Start menu click Computer on Windows Vista and 7 or My Computer on Windows XP 2 Enter the virtual disk drive corresponding to the vault Look for the drive letter you assigned to the vault when you opened it 3 Copy paste or drag amp drop files and folders directly to this virtual disk drive 22 2 4 Locking vaults When you are done with your work in a file vault you must lock it in order to protect your data By locking the vault the corresponding virtual disk drive disappears from My Computer Consequen
210. ol will continue to monitor excluded applications If an excluded application is detected to perform suspicious activities the event will simply be logged and reported to Bitdefender Cloud as detection error Antivirus protection 110 Bitdefender Total Security 2015 4 TAS 18 6 2 Turning on or off Active Virus Control To turn on or off Active Virus Control follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antivirus module 4 In the Antivirus window select the Shield tab 5 Click the switch to turn on or off Active Virus Control 18 6 3 Adjusting the Active Virus Control protection If you notice that Active Virus Control detects legitimate applications often you should set a more permissive protection level To adjust the Active Virus Control protection follow these steps Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Shield tab Make sure Active Virus Control is turned on nok WYN Drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs Note As you set the protection level higher Active Virus Control will require fewer signs of malware like behavior to report a process This will lead to a higher number of applications being reported and at th
211. on b Click Uninstall a program or Programs and Features c Find Bitdefender Total Security 2015 and select Uninstall d Click Remove in the window that appears and then select I want to reinstall it e Wait for the uninstall process to complete and then reboot your system 2 Reinstall your Bitdefender product Bitdefender is not the only security solution installed on your system In this case follow these steps 1 Remove the other security solution For more information please refer to How do remove other security solutions p 85 2 Remove Bitdefender completely from the system In Windows XP a Click Start go to Control Panel and double click Add Remove programs b Find Bitdefender Total Security 2015 and select Remove c Click Remove in the window that appears and then select want to reinstall it d Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 a Click Start go to Control Panel and double click Programs and Features b Find Bitdefender Total Security 2015 and select Uninstall c Click Remove in the window that appears and then select want to reinstall it d Wait for the uninstall process to complete and then reboot your system Solving common issues 210 Bitdefender Total Security 2015 _ z TAS In Windows 8 a From the Windows Start screen locate Control Panel for example you can start typing
212. on and advanced administrative tasks and manage the product s behavior using Autopilot and Profiles If you want to keep a constant eye on essential security information and have quick access to key settings add the Security Widget to your desktop 5 1 System tray icon To manage the entire product more quickly you can use the Bitdefender E icon in the system tray Note If you are using Windows Vista Windows 7 or Windows 8 the Bitdefender icon may not be visible at all times To make the icon appear permanently follow these steps 1 Click the arrow Elin the lower right corner of the screen 2 Click Customize to open the Notification Area Icons window 3 Select the option Show icons and notifications for the Bitdefender Agent icon If you double click this icon Bitdefender will open Also by right clicking the icon a contextual menu will allow you to quickly manage the Bitdefender product Bitdefender interface 23 Bitdefender Total Security 2015 Ba TAS Show opens the main window of Bitdefender About opens a window where you can see information about Bitdefender and where to look Show for help in case something unexpected appears About I 7 7 No security issues to fix View security issues helps you remove current Sha Secty Walget security vulnerabilities If the option is Update Now unavailable there are no issues to be fixed For detailed information please refer t
213. on is displayed Network Type the type of network your computer is connected to Stealth Mode whether you can be detected by other computers To configure the Stealth Mode select the desired option from the corresponding drop down menu On Stealth Mode is on Your computer is invisible from both the local network and the Internet Firewall 149 Bitdefender Total Security 2015 Cae a eat Off Stealth Mode is off Anyone from the local network or the Internet can ping and detect your computer Remote Your computer cannot be detected from the Internet Local network users can ping and detect your computer Generic whether generic rules are applied to this connection If the IP address of a network adapter is changed Bitdefender modifies the network type accordingly If you want to keep the same type select Yes from the corresponding drop down menu Adding editing exceptions To add or edit an exception click the Network exceptions button above the table A new window displaying the IP addresses of the devices connected to the network will appear Proceed as follows 1 Select the IP address of the computer you want to add or type an address or address range in the provided text box 2 Select the permission Allow to allow all traffic between your computer and the selected computer Deny to block all traffic between your computer and the selected computer 3 Click the button to add the except
214. ontrol dashboard will open in a new window This is where you can check and configure the Parental Control settings of each Windows user account 29 2 Adding your child s profile Before you configure Parental Control create separate Windows user accounts for your children to use This will allow you to know exactly what each of them is doing on the computer You should create limited standard user accounts so that they cannot change the Parental Control settings For more information please refer to How do I create Windows user accounts p 68 To add your child s profile to Parental Control 1 2 3 Access the Parental Control dashboard from your MyBitdefender account Click Add child on the left side menu Enter the name and age of the child in the corresponding fields Setting the age of the child will automatically load settings considered appropriate for that age category based on child development standards You can see below the devices that are linked to your MyBitdefender account 5 Select the computer and the Windows account for your child 6 Click Create Profile The computer and the Windows account of your child are now linked to your MyBitdefender account Parental Control 167 Bitdefender Total Security 2015 4 TAS 29 2 1 Installing Parental Control on the Android device To install Parental Control on your child s mobile device follow these steps 1 Access the Parental Control das
215. oot the system and check the Internet connection speed If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 37 8 How to update Bitdefender on a slow Internet connection If you have a slow Internet connection such as dial up errors may occur during the update process To keep your system up to date with the latest Bitdefender malware signatures follow these steps 1 Open the Bitdefender window 2 Click the E icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the Update tab 4 Next to Update processing rules select Prompt before downloading from the drop down menu 5 Go back to the main window and click the Update action button on the right side of the window 6 Select only Signatures updates and then click OK 7 Bitdefender will download and install only the malware signature updates 37 9 My computer is not connected to the Internet How do I update Bitdefender If your computer is not connected to the Internet you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable device such as a flash drive Follow these steps 1 On a computer with Internet access open a web browser and go to http www bitdefender com site view Desktop Products Updates html 2 Inthe Manual Update colu
216. or more information about the Bitdefender installation process please refer to Installing your Bitdefender product p 5 9 3 Where can I download my Bitdefender product from You can download Bitdefender from the installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites for example the website of a Bitdefender partner or an online shop Note Before running the kit it is recommended to remove any antivirus solution installed on your system When you use more than one security solution on the same computer the system becomes unstable To install Bitdefender follow these steps 1 Double click the installer you have downloaded and follow the installation steps 2 When the registration window appears select the registration method you prefer and click Next 3 At the next step you have the option to log in to your MyBitdefender account or create a new MyBitdefender account You can also choose to create a MyBitdefender account later on 4 Wait until the installation process is completed and close the window 9 4 How do I switch from one Bitdefender product to another You can easily switch from one Bitdefender product to another The three Bitdefender products you can install on your system are Bitdefender Antivirus Plus 2015 Bitdefender Internet Security 2015 Installation 50 Bitdefender Total Security 2015 _ z TAS
217. or until the system restart Display hidden objects in Windows To find out how to do this please refer to How do I display hidden objects in Windows p 85 Restore the file from the Quarantine area a Open the Bitdefender window b Access the Protection panel c Click the Antivirus module Scanning with Bitdefender 63 Bitdefender Total Security 2015 _ TAS d In the Antivirus window select the Quarantine tab e Select the file and click Restore 4 Add the file to the Exclusions list To find out how to do this please refer to How do I exclude a folder from being scanned p 62 5 Turn on the Bitdefender real time antivirus protection 6 Contact our support representatives so that we may remove the detection signature To find out how to do this please refer to Asking for help p 241 12 6 How do I check what viruses Bitdefender detected Each time a scan is performed a scan log is created and Bitdefender records the detected issues The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard once the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps 1 Open the Bitdefender window 2 Click the E icon at the top of th
218. ou have the time The area is colored red Critical issues are affecting the security of your system You should address these issues immediately By clicking anywhere inside the security status area you can access a wizard that will help you easily remove any threats from your computer For detailed information please refer to Fixing issues p 13 Bitdefender interface 25 Bitdefender Total Security 2015 4 TAS Autopilot allows you to engage the Autopilot and enjoy completely silent security For detailed information please refer to Autopilot p 16 Profiles allows you to work play games or watch movies by saving time configuring the system to postpone maintenance tasks For detailed information please refer to Profiles p 194 5 2 2 Panels area The panels area is divided into two parts one on the left side of the window where you can access and manage the Bitdefender modules and one on the right side of the window where you can launch important tasks using action buttons The panels available in this area are Protection Privacy Tools Action buttons Protection In this panel you can configure your security level manage friends and spammers view and edit the network connection settings and set up what system vulnerabilities to be fixed The modules you can manage in the Protection panel are Antivirus Antivirus protection is the foundation of your security Bitde
219. ou improve your work efficiency by turning off some of your background services and maintenance tasks Configuring Work profile To configure the actions to be taken while in Work Profile follow these steps 1 Open the Bitdefender window N Access the Tools panel wo Click the Profiles module A In the Profiles Settings window click the Configure button from the Work Profile area 5 Choose the system adjustments you would like to be applied by checking the following options Boost performance on work apps Optimize product settings for Work profile Postpone background programs and maintenance tasks Postpone Windows Automatic Updates 6 Click Save to save the changes and close the window Manually adding applications to the Work Profile list If Bitdefender does not automatically enter Work Profile when you launch a certain work application you can manually add the application to the Applications list To manually add applications to the Applications list in Work Profile 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Profiles module Profiles 195 Bitdefender Total Security 2015 _ TAS 4 In the Profiles window click the Configure button from the Work profile area 5 In the Work profile window click the Applications list link 6 Click Add to add a new application to the Applications list A new window will appear Browse to the application s executable
220. ough the wizard using the Next and Back buttons To exit the wizard click Cancel File encryption 133 TAS Select File Vault Here you can specify the vault to remove files from Enter password If you have selected a locked vault you must enter the password to open it File Vault Content Select the files folders that will be removed from the vault Confirm This is where you can review chosen operations Finish This is where you can view the operation result 22 1 6 Viewing the contents of vaults To start a wizard that will allow you to view the contents of a file vault follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the File Encryption module select View vault files You can navigate through the wizard using the Next and Back buttons To exit the wizard click Cancel 1 Select File Vault Here you can specify the vault to view files from Enter password If you have selected a locked vault you must enter the password to open it Confirm This is where you can review chosen operations File Vault Content This is where you can view the operation result File encryption 134 Bitdefender Total Security 2015 _ z TAS 22 1 7 Changing vault password The vault must be locked before you can change its password To change the password of a vault follow these steps 1 Click the vault in the table and select Chan
221. ous In such cases the infected file is deleted from the disk This is usually the case with installation files that are downloaded from untrustworthy websites If you find yourself in such a situation download the installation file from the manufacturer s website or other trusted website Removing malware from your system 239 Bitdefender Total Security 2015 Aa CONTACT US 240 Bitdefender Total Security 2015 _ z TAS 39 ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support If you experience any issue or if you have any question about your Bitdefender product you can use several online resources to find a solution or an answer At the same time you can contact the Bitdefender Customer Care team Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need The Solving common issues p 207 section provides the necessary information regarding the most frequent issues you may encounter when using this product If you do not find an answer to your question in the provided resources you can contact us directly Contact us directly from your Bitdefender product p 241 Contact us through our online Support Center p 242 Important To contact the Bitdefender Customer Care you must register your Bitdefender product For more information please refer to Registering Bitdefen
222. outdated signature database may prevent Bitdefender from detecting new malware found since the last update For more information please refer to Keeping Bitdefender up to date p 44 Antivirus protection 97 Bitdefender Total Security 2015 _ z TAS Shut down all open programs If you want to scan specific locations on your computer or to configure the scanning options configure and run a custom scan For more information please refer to Configuring a custom scan p 98 To run a System Scan follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Under the Antivirus module select System Scan a Follow the Antivirus Scan wizard to complete the scan Bitdefender will automatically take the recommended actions on detected files If there remain unresolved threats you will be prompted to choose the actions to be taken on them 18 2 4 Configuring a custom scan To configure a scan for malware in detail and then run it follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Under the Antivirus module select Manage Scans gt Click New custom task In the Basic tab enter a name for the scan and select the locations to be scanned 5 If you want to configure the scanning options in detail select the Advanced tab A new window will appear Follow these steps a You can easily configure the scanning options
223. ow select the Battery Mode tab Click Configure not WYN Choose the system adjustments to be applied by checking the following options Optimize product settings for Battery Mode Postpone background programs and maintenance tasks Postpone Windows Automatic Updates Adjust power plan settings for Battery Mode Disable external devices and network ports 7 Click Save to save the changes and close the window 4 6 Password protecting Bitdefender settings If you are not the only person with administrative rights using this computer it is recommended that you protect your Bitdefender settings with a password To configure password protection for the Bitdefender settings follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Turn on password protection by clicking the switch 5 Enter the password in the two fields and then click OK The password must be at least 8 characters long The basics 20 Bitdefender Total Security 2015 TAS Once you have set a password anyone trying to change the Bitdefender settings will first have to provide the password Important Be sure to remember your password or keep a record of it in a safe place If you forget the password you will have to reinstall the program or to contact Bitdefender for s
224. ows XP 1 Log on to your computer as an administrator N Click Start click Control Panel and then click User Accounts wo Click Create a new account gt Type the name for the user You can use the person s full name first name or a nickname Then click Next 5 For the account type choose Limited and then Create Account Limited accounts are appropriate for children because they cannot make system wide changes or install certain applications 6 Your new account will have been created and you will see it listed in the Manage Accounts screen Windows Vista or Windows 7 1 Log on to your computer as an administrator N Click Start click Control Panel and then click User Accounts wo Click Create a new account aS Type the name for the user You can use the person s full name first name or a nickname Then click Next 5 For the account type click Standard and then Create Account Limited accounts are appropriate for children because they cannot make system wide changes or install certain applications 6 Your new account will have been created and you will see it listed in the Manage Accounts screen Windows 8 Parental Control 68 Bitdefender Total Security 2015 TAS 1 Log on to your computer as an administrator 2 Point your mouse to the upper right corner of the screen click Settings and then click Change PC settings 3 Click Users in the left side me
225. person hacker The hacker can find out sensitive information from the stolen data such as bank account numbers and passwords and use it to gain personal benefits Actions taken on detected malware You can configure the actions taken by the real time protection To configure the actions follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antivirus module 4 In the Antivirus window select the Shield tab Antivirus protection 94 Bitdefender Total Security 2015 _ z TAS 5 Click Custom 6 Configure the scan settings as needed 7 Click OK to save the changes and close the window The following actions can be taken by the real time protection in Bitdefender Take proper actions Bitdefender will take the recommended actions depending on the type of detected file Infected files Files detected as infected match a malware signature in the Bitdefender Malware Signature Database Bitdefender will automatically attempt to remove the malware code from the infected file and reconstruct the original file This operation is referred to as disinfection Files that cannot be disinfected are moved to quarantine in order to contain the infection Quarantined files cannot be executed or opened therefore the risk of getting infected disappears For more information please refer to Managing quarantined files p 109 Important For particular types of malware disinfection is
226. products installed on your computers remotely Use MyBitdefender to create and apply tasks to your computers from a remote location Any computer will be managed from MyBitdefender account if it meets the following conditions you have installed Bitdefender Total Security 2015 product on the computer you have linked the Bitdefender product to the MyBitdefender account the computer is connected to the Internet 33 1 Accessing MyBitdefender Bitdefender enables you to control the security of your computers by adding tasks to your Bitdefender products With Bitdefender you can access your MyBitdefender account on any computer or mobile device connected to the Internet Access MyBitdefender On any device with Internet access 1 Open a web browser 2 Go to https my bitdefender com 3 Log in to your account using your user name and password From your Bitdefender interface 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select MyBitdefender from the drop down menu 33 2 Running tasks on the computers Torun atask on one of your computers access your MyBitdefender account If you click a computer icon at the bottom of the window you can see all the administrative tasks you can run on the remote computer Managing your computers remotely 183 Bitdefender Total Security 2015 TAS Product registration Allows you to register Bitdefender on the remote computer by enter
227. ps 1 Open your mail client 2 Go to the junk mail folder where spam messages are moved 3 Select the legitimate message incorrectly marked as spam by Bitdefender Antispam 116 Bitdefender Total Security 2015 _ z FAS 4 Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list You may need to click OK to acknowledge You will always receive e mail messages from this address no matter what they contain 5 Click the amp Not Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window The e mail message will be moved to the Inbox folder 19 3 2 Indicating undetected spam messages If you are using a supported mail client you can easily indicate which e mail messages should have been detected as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client Go to the Inbox folder Oo N Select the undetected spam messages DA Click the amp Is Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window They are immediately marked as spam and moved to the junk mail folder 19 3 3 Configuring toolbar settings To configure the antispam toolbar settings for your e mail client click Settings button on the toolbar and then the Toolbar Settings tab Here you have the following options Move messa
228. ps to log in 1 Type the e mail address and the password of your account in the corresponding fields Note If you have forgotten your password click Forgot password and follow the instructions to retrieve it 2 Click Login to MyBitdefender Once the computer is linked to an account you can use the provided e mail address and password to log in at https my bitdefender com You can also access your account directly from Bitdefender Total Security 2015 by clicking the EM icon at the top of the window and selecting MyBitdefender from the drop down menu MyBitdefender account 43 Bitdefender Total Security 2015 _ z TAS 8 KEEPING BITDEFENDER UP TO DATE New malware is found and identified every day This is why it is very important to keep Bitdefender up to date with the latest malware signatures If you are connected to the Internet through broadband or DSL Bitdefender takes care of this itself By default it checks for updates when you turn on your computer and every hour after that If an update is detected it is automatically downloaded and installed on your computer The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time any vulnerability will be excluded Important To be protected against the latest threats keep Automatic Update turned on In some particular situatio
229. ptions for e mail and web To prevent malware from being downloaded to your computer Bitdefender automatically scans the following malware entry points incoming and outgoing e mails web traffic Scanning the web traffic may slow down web browsing a little but it will block malware coming from the Internet including drive by downloads Though not recommended you can disable e mail or web antivirus scan to increase system performance If you disable the corresponding scan options the e mails and files received or downloaded from the Internet will not be scanned thus allowing infected files to be saved to your computer This is not a major threat because real time protection will block the malware when the infected files are accessed opened moved copied or executed Scan boot sectors You can set Bitdefender to scan the boot sectors of your hard disk This sector of the hard disk contains the necessary computer code to start the boot process When a virus infects the boot sector the drive may become inaccessible and you may not be able to start your system and access your data Scan only new and changed files By scanning only new and changed files you may greatly improve overall system responsiveness with a minimum trade off in security Scan for keyloggers Select this option to scan your system for keylogger applications Keyloggers record what you type on your keyboard and send reports over the Internet to a malicious
230. r system Solving common issues 208 Bitdefender Total Security 2015 FAS To start the System Scan follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antivirus module select System Scan 4 Follow the wizard steps 37 2 Scan doesn t start This type of issue can have two main causes A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation In this case follow these steps 1 Remove Bitdefender completely from the system In Windows XP a Click Start go to Control Panel and double click Add Remove programs b Find Bitdefender Total Security 2015 and select Remove c Click Remove in the window that appears and then select want to reinstall it d Wait for the uninstall process to complete and then reboot your system In Windows Vista and Windows 7 a Click Start go to Control Panel and double click Programs and Features b Find Bitdefender Total Security 2015 and select Uninstall c Click Remove in the window that appears and then select want to reinstall it d Wait for the uninstall process to complete and then reboot your system In Windows 8 Solving common issues 209 Bitdefender Total Security 2015 Cae TAS a From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its ic
231. r account against online threats When it detects a post or a comment which is a spam a phishing or a malware you will receive a warning message warns your friends on suspicious links posted on their News Feed helps you build a safe network of friends using the Friend O Meter feature get a system safety status check provided by Bitdefender QuickScan To access Safego for Facebook follow these steps From the Bitdefender interface 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the Safego module select Activate for Facebook You will be directed to your account 4 Use your Facebook login information to connect to the Safego application 5 Allow Safego access to your Facebook account If Safego has already been activated you will be able to access statistics regarding its activity by selecting Reports for Facebook in the menu Safego protection for Facebook 178 Bitdefender Total Security 2015 TAS From MyBitdefender account 1 Go to https my bitdefender com 2 3 Log in to your account using your user name and password Click Facebook Protection A message informing you that Facebook protection is not activated for your account is displayed Click Activate in order to continue You will be directed to your account Use your Facebook login information to connect to the Safego application Allow Safego access to your Facebook account Safego pro
232. r com support consumer html Web http www bitdefender com UK and Ireland Genesis Centre Innovation Way Stoke on Trent Staffordshire ST6 4BF E mail info bitdefender co uk Phone 44 0 8451 305096 Sales sales bitdefender co uk Technical support http www bitdefender com support consumer html Web http www bitdefender co uk Germany Bitdefender GmbH TechnoPark Schwerte Lohbachstrasse 12 D 58239 Schwerte Deutschland Office 49 2304 9 45 162 Fax 49 2304 9 45 169 Sales vertrieb bitdefender de Technical support http www bitdefender de support consumer html Web http www bitdefender de Contact information 246 Bitdefender Total Security 2015 z TAS Spain Bitdefender Espa a S L U C Bail n 7 3 D 08010 Barcelona Fax 34 93 217 91 28 Phone 34 902 19 07 65 Sales comercial bitdefender es Technical support http www bitdefender es support consumer html Website http www bitdefender es Romania BITDEFENDER SRL Complex DV24 Building A 24 Delea Veche Street Sector 2 Bucharest Fax 40 21 2641799 Sales phone 40 21 2063470 Sales e mail sales bitdefender ro Technical support http www bitdefender ro support consumer html Website http www bitdefender ro United Arab Emirates Dubai Internet City Building 17 Office 160 Dubai UAE Sales phone 00971 4 4588935 00971 4 4589186 Sales e mail sales bitdefender com Technical support http
233. r your favorite websites is not an easy task Therefore is there a way to make sure that we find our passwords when we need them And can we rest assured that our secret passwords are always safe Wallet is the password manager that helps you keep track of your passwords protects your privacy and provides a secure browsing experience Using a single master password to access your credentials Wallet makes it easy for you to keep your passwords safe To offer the best protection for your online activities Wallet is integrated with Bitdefender Safepay and provides a unified solution for the various ways in which your private data can be compromised Wallet protects the following private information Personal information such as the e mail address or the phone number Login credentials for the websites Bank account information or the credit card number Access data to the e mail accounts Passwords for the applications Passwords for the Wi Fi networks Wallet protection for your credentials 160 Bitdefender Total Security 2015 4 TAS 28 1 Configuring the Wallet Once the installation is finished and you open your browser you will be notified through a pop up window that you can use Wallet for an easier browsing experience Click Explore to start the setup wizard for the Wallet Follow the wizard to complete the setup process Two tasks can be performed during this step Create a new Wallet database t
234. rd To exit the wizard click No Manage your Wallet credentials To manage your passwords follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Under the Wallet module select Open Wallet A new window will appear Select the desired category from the upper part of the window Identity Websites Online banking E mail client Applications Wi Fi Networks Adding editing the credentials To add a new password choose the desired category from the top click Add item insert the information in the corresponding fields and click the Save button To edit an entry from the table select it and click the Edit button To exit click Cancel To remove an entry select it click the Edit button and choose Delete 28 2 Turning on or off the Wallet protection To turn the Wallet protection on or off follow these steps Wallet protection for your credentials 162 Bitdefender Total Security 2015 ae 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the Wallet module 4 In the Wallet window click the switch to turn on or off Wallet 28 3 Managing the Wallet settings To configure the master password in detail follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the Wallet module 4 In the Wallet window select the Master password tab The following options are available Ask for my master password whe
235. re Bitdefender comes with a limited free version For concrete details about your card you need to upgrade to a paid version through your MyBitdefender online account To activate ID Theft Protection follow these steps 1 Open the Bitdefender window 2 Access the Privacy panel 3 Click the ID Theft Protection module 4 Turn on or off ID Theft Protection by clicking the corresponding switch ID Theft Protection can also be configured through your MyBitdefender account Click the provided link to log in to https my bitdefender com where you can learn more about this service and set up identity protection Note This service is available only for users in the United States ID Theft Protection 159 Bitdefender Total Security 2015 4 TAS 28 WALLET PROTECTION FOR YOUR CREDENTIALS We use our computers to shop online or pay our bills to connect to social media platforms or log in with instant messaging applications But as everybody knows it s not always easy to remember the password And if we are not careful while browsing online our private information such as our e mail address our instant messaging ID or our credit card data can be compromised To keep your passwords or your personal data on a sheet of paper or in the computer can be dangerous because they can be accessed and used by people who want to steal and use that information And to remember each password you have set for your online accounts or fo
236. rely store your confidential or sensitive files or folders in Bitdefender file vaults follow these steps Create a file vault and set a strong password for it To create a vault right click an empty area of the desktop or in a folder on your computer point to Bitdefender gt Bitdefender File Vault and select Create File Vault A new window will appear Proceed as follows 1 Click Browse select the location of the vault and save the vault file under the desired name 2 Choose a drive letter from the menu When you open the vault a virtual disk drive labeled with the selected letter appears in My Computer 3 Type the vault password in the Password and Confirm fields 4 If you want to change the default size 50 MB of the vault type the desired value in the Vault size field 5 Click Create if you only want to create the vault at the selected location To create and display the vault as a virtual disk drive in My Computer click Create and Open Note When you open the vault a virtual disk drive appears in My Computer The drive is labeled with the drive letter assigned to the vault Add the files or folders you want to keep safe to the vault In order to add a file to a vault you must first open the vault 1 Browse to the bvd vault file Privacy protection a2 Bitdefender Total Security 2015 _ z TAS 2 Right click the vault file point to Bitdefender File Vault and select Open 3 In the window
237. rental Control 169 Bitdefender Total Security 2015 FAS 5 Adjust the frequency by selecting daily weekly or monthly 6 Receive e mail notifications for the following Blocked websites Blocked apps Blocked IM contact SMS from a blocked contact Call received from a blocked phone number Removal of Parental Control Facebook app 7 Click Save Account information Take a look at the Account info area You can see the registration status the current license key and the expiration date Enable the option to update agents installed on your devices and adjust the frequency by selecting daily weekly or monthly Note Select the corresponding check box to hide the Welcome screen 29 3 Configuring Parental Control The Parental Control dashboard is where you can directly manage the Parental Control modules Each module contains the following elements the name of the module a status message the icon of the module and a button that lets you perform important tasks related to the module Click a tab to configure the corresponding Parental Control feature for the computer Web to filter web navigation and set time restrictions on Internet access Applications to block or restrict access to specific applications Facebook to protect your child s Facebook account Instant Messaging to allow or block chat with specific instant messaging contacts Parental Control 170 Bitdefender Total
238. rom the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an hour permanently or until the system restart The real time protection will automatically turn on when the selected time will expire Antivirus protection 91 Bitdefender Total Security 2015 _ TAS Warning This is a critical security issue We recommend you to disable real time protection for as little time as possible If real time protection is disabled you will not be protected against malware threats 18 1 2 Adjusting the real time protection level The real time protection level defines the scan settings for real time protection You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels To adjust the real time protection level follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Shield tab ak WwW N Drag the slider along the scale to set the desired protection level Use the description on the right side of the scale to choose the protection level that better fits your security needs 18 1 3 Configuring the real time protection settings Advanced users might want to take advantage of the scan settings Bitdefender offers You can configure the real time protection settings in detail by creating a cu
239. rs enter the license key and click Register Now 4 At the next step you have the option to log in to your MyBitdefender account or create a new MyBitdefender account You can also choose to create a MyBitdefender account later on Wait until the installation process is completed and close the window For more information about the Bitdefender installation process please refer to Installing your Bitdefender product p 5 Installation 53 Bitdefender Total Security 2015 TAS 9 6 How do I repair Bitdefender If you want to repair your Bitdefender Total Security 2015 from the Windows start menu follow these steps In Windows XP Windows Vista and Windows 7 1 Click Start and go to All Programs 2 Find Bitdefender Total Security 2015 and select Uninstall 3 Click Repair in the window that appears This will take several minutes 4 You will need to restart the computer to complete the process In Windows 8 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Find Bitdefender Total Security 2015 and select Uninstall 4 Click Repair in the window that appears This will take several minutes 5 You will need to restart the computer to complete the process Installation 54 Bitdefender Total Security 2015 TAS 10 REGISTRATION
240. s 2 Wait a few moments until the installed software list is displayed 3 Find the name of the program you want to remove and select Uninstall 4 Wait for the uninstall process to complete and then reboot your system In Windows 8 1 From the Windows Start screen locate Control Panel for example you can start typing Control Panel directly in the Start screen and then click its icon 2 Click Uninstall a program or Programs and Features 3 Wait a few moments until the installed software list is displayed 4 Find the name of the program you want to remove and select Uninstall 5 Wait for the uninstall process to complete and then reboot your system If you fail to remove the other security solution from your system get the uninstall tool from the vendor website or contact them directly in order to provide you with the uninstall guidelines 17 9 How do I use System Restore in Windows If you cannot start the computer in normal mode you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors To perform the System Restore you must be logged on to Windows as an administrator To use System Restore follow these steps In Windows XP 1 Log on to Windows in Safe Mode 2 Follow the path from the Windows start menu Start gt All Programs gt System Tools gt System Restore Useful Information 86 Bitdefender Total Security 2015 _ z TAS
241. s turned off this is what is causing your problem Click the switch to turn on your antispam protection The Bitdefender Antispam protection is available only for e mail clients configured to receive e mail messages via the POP3 protocol This means the following E mail messages received via web based e mail services such as Yahoo Gmail Hotmail or other are not filtered for spam by Bitdefender Solving common issues 222 Bitdefender Total Security 2015 _ TAS If your e mail client is configured to receive e mail messages using other protocol than POP3 for example IMAP4 the Bitdefender Antispam filter does not check them for spam Note POP3 is one of the most widely used protocols for downloading e mail messages from a mail server If you do not know the protocol that your e mail client uses to download e mail messages ask the person who configured your e mail client Bitdefender Total Security 2015 doesn t scan Lotus Notes POP3 traffic A possible solution is to repair or reinstall the product However you may want to contact Bitdefender for support instead as described in section Asking for help p 241 37 12 The Autofill feature in my Wallet doesn t work You have saved your online credentials in your Bitdefender Wallet and you noticed that the autofill is not working Usually this issue appears when the Bitdefender Wallet extension is not installed in your browser To fix this situation fo
242. scan log to view information on these files Click Continue to apply the specified actions Step 3 Summary When Bitdefender finishes fixing the issues the scan results will appear in a new window If you want comprehensive information on the scanning process click Show Log to view the scan log Click Close to close the window Antivirus protection 103 Bitdefender Total Security 2015 TAS Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection However there are issues that cannot be solved automatically If required please restart your system in order to complete the cleaning process For more information and instructions on how to remove malware manually please refer to Removing malware from your system p 230 18 2 6 Checking scan logs Each time a scan is performed a scan log is created and Bitdefender records the detected issues in the Antivirus window The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats You can open the scan log directly from the scan wizard once the scan is completed by clicking Show Log To check a scan log or any detected infection at a later time follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select Events from the drop down m
243. se the available proxy settings until it manages to connect to the Internet 17 6 Am I using a 32 bit or a 64 bit version of Windows To find out if you have a 32 bit or a 64 bit operating system follow these steps In Windows XP 1 Click Start 2 Locate My Computer on the Start menu 3 Right click My Computer and select Properties 4 If you see x64 Edition listed under System you are running the 64 bit version of Windows XP If you do not see x64 Edition listed you are running a 32 bit version of Windows XP In Windows Vista and Windows 7 1 Click Start 2 Locate Computer on the Start menu 3 Right click Computer and select Properties 4 Look under System in order to check the information about your system In Windows 8 1 From the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then right click its icon 2 Select Properties in the bottom menu Useful Information 84 Bitdefender Total Security 2015 _ z TAS 3 Look under System to see the system type 17 7 How do I display hidden objects in Windows These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files which could be hidden Follow these steps to display hidden objects in Windows 1 Click Start go to Control Panel In Windows 8 From the Windows Start screen locate Control Panel
244. select Configure Make sure that you are logged in to your MyBitdefender account The Parental Control dashboard will open in a new window This is where you can check and configure the Parental Control settings Click Add child on the left side menu Enter the name and age of the child in the Profile tab Setting the age of the child will automatically load settings considered appropriate for that age category based on child development standards Check your children s activities and change the Parental Control settings using MyBitdefender from any computer or mobile device connected to the Internet For detailed information on using Parental Control please refer to Parental Control p 166 Parental Control 65 Bitdefender Total Security 2015 ae 13 2 How do I restrict the Internet access for my child Once you have configured Parental Control you can easily block Internet access for specific periods of time Bitdefender Parental Control enables you to control the Internet usage for your children even when you are not at home To restrict Internet access for certain times of day follow these steps On any device with Internet access open a web browser Go to https my bitdefender com Log in to your account using your user name and password Click Parental Control to access the dashboard Select your child s profile on the left side menu Click on the Web panel to access the Web
245. sor Power Switch To enable disable the toolbar features completely click lon the right side of the toolbar Web protection 124 Bitdefender Total Security 2015 TAS 20 2 Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe the website is blocked and a warning page is displayed in your browser The page contains information such as the website URL and the detected threat You have to decide what to do next The following options are available Navigate away from the web page by clicking Take me back to safety Disable blocking pages that contain phishing by clicking Disable Antiphishing filter Disable blocking pages that contain malware by clicking Disable Antimalware filter Add the page to the Antiphishing whitelist by clicking Add to whitelist The page will no longer be scanned by Bitdefender Antiphishing engines Proceed to the web page despite the warning by clicking understand the risks take me there anyway Web protection 125 Bitdefender Total Security 2015 Cae FAS 21 DATA PROTECTION Data protection prevents sensitive data leaks when you are online Consider a simple example you have created a data protection rule that protects your credit card number If a spyware software somehow manages to install on your computer it cannot send your credit card number via e mail instant messages or web pages Moreover your children cannot use it to
246. ss the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition 3 If prompted press Enter and select the screen resolution closest to the one you normally use Then press Enter again Bitdefender Rescue Mode will load in a few moments Scanning your system in Rescue Mode To scan your system in Rescue Mode follow these steps 1 Enter Rescue Mode as described in Starting your system in Rescue Mode p 230 Removing malware from your system 231 eo 2 The Bitdefender logo will appear and the antivirus engines will start to be copied 3 A welcome window will then appear Click Continue 4 An update of the antivirus signatures is started 5 After the update is completed the Bitdefender On demand Antivirus Scanner window will appear 6 Click Scan Now select the scan target in the window that appears and click Open to start scanning It is recommended to scan your entire Windows partition Note When working in Rescue Mode you are dealing with Linux type partition names Disk partitions will appear as Sdal probably corresponding to the C Windows type partition sda2 corresponding to D and so on 7 Wait for the scan to complete If any malware is detected follow the instructions to remove the threat 8 To exit Rescue Mode right click in an empty area of the desktop select Exit in the menu that appears and then choose whether to reboot or shut down the co
247. ssues follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select Events from the drop down menu 3 In the Events window select Vulnerability 4 You can see detailed information regarding the detected system vulnerabilities Depending on the issue to fix a specific vulnerability proceed as follows If Windows updates are available click Update now Vulnerability 141 Bitdefender Total Security 2015 _ z TAS If an application is outdated click Update now to find a link to the vendor web page from where you can install the latest version of that application If a Windows user account has a weak password click Change password to force the user to change the password at the next logon or change the password yourself For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as S or If the Windows Autorun feature is enabled click Disable to disable it To configure the vulnerability monitoring settings follow these steps 1 Open the Bitdefender window AA WwW N Access the Protection panel Click the Vulnerability module Click the switch to turn on or off Vulnerability scan Important To be automatically notified about system or application vulnerabilities keep the Vulnerability scan option enabled Choose the system vulnerabilities you want to be regularly checked by usin
248. stom protection level To configure the real time protection settings follow these steps Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Shield tab Click Custom Configure the scan settings as needed NO nO BP WN Click OK to save the changes and close the window Antivirus protection 92 Bitdefender Total Security 2015 FAS Information on the scan options You may find this information useful If you are not familiar with some of the terms check them in the glossary You can also find useful information by searching the Internet Scan options for accessed files You can set Bitdefender to scan all accessed files or applications program files only Scanning all accessed files provides best protection while scanning applications only can be used for better system performance By default both local folders and network shares are subject to on access scanning For better system performance you can exclude network locations from on access scanning Applications or program files are far more vulnerable to malware attacks than other types of files This category includes the following file extensions 386 a6p ac accda accdb accdc accde accdp accdr accdt accdu acl acr action ade adp air app as asd asp awk bas bat bin cgi chm cla class cmd cnv com cpl csc csh dat dek did dll doc doc
249. subscription 0 00 ence nee e een eeee 56 10 5 How do I renew my Bitdefender protection 00 e eee eee 56 11 MyBitdefender 22 ce cee cece cece e eee rnnr rnrn 58 11 1 How do log in into MyBitdefender using another online account 58 11 2 How do change the e mail address used for MyBitdefender account 58 11 3 How do reset the password for MyBitdefender account 59 12 Scanning with Bitdefender 0 0 ccc cece eee e eee erreren 61 12 1 How do I scan a file or a folder 2 0 eee ee 61 12 2 How do I scan my system 6 cee eee eee enn ees 61 12 3 How do create a custom scan task 0 00 e cece eee eee eee 61 12 4 How do exclude a folder from being scanned 00cc cence ee 62 12 5 What to do when Bitdefender detected a clean file as infected 63 12 6 How do I check what viruses Bitdefender detected 204 64 13 Parental Control 0 cece cece cece nen e ee ee eee nnn eee e nena 65 13 1 How do protect my children from online threats 000 eee 65 13 2 How do restrict the Internet access for my child 0 0005 66 13 3 How do block my child s access to a website 00 c cece eee eee 66 13 4 How do I prevent my child from playing a game 0 eee eee 67 13 5 How do create Windows user accounts
250. t removing the virus is not possible due to restrictions on the archive s permission settings Here is how you can clean a virus stored in an archive 1 Identify the archive that includes the virus by performing a System Scan of the system 2 Turn off the Bitdefender real time antivirus protection a Open the Bitdefender window b Access the Protection panel c Click the Antivirus module d In the Antivirus window select the Shield tab e Click the switch to turn off On access scanning 3 Go to the location of the archive and decompress it using an archiving application like WinZip 4 Identify the infected file and delete it 5 Delete the original archive in order to make sure the infection is totally removed 6 Recompress the files in a new archive using an archiving application like WinZip 7 Turn onthe Bitdefender real time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system Note It s important to note that a virus stored in an archive is not an immediate threat to your system since the virus has to be decompressed and executed in order to infect your system Removing malware from your system 234 Bitdefender Total Security 2015 4 TAS If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 38 4 How do I clean a virus in an e mail archive Bitdefender can als
251. tection for Facebook 179 Bitdefender Total Security 2015 _ z TAS 31 DEVICE ANTI THEFT Laptop theft is a major issue that affects individuals and organizations alike Even more than losing the hardware itself the data lost with it can cause significant damage both financially and emotionally Yet few people take the proper steps to secure their important personal business and financial data in the case of theft or loss Bitdefender Anti Theft helps you be better prepared for such an event by allowing you to remotely locate or lock your computer and even wipe all data from it should you ever part with your computer against your will To use the Anti Theft features the following prerequisites must be met You must link your computer to a MyBitdefender account by logging into one from Bitdefender Total Security 2015 The commands can only be sent from the MyBitdefender account you linked your computer to The computer must be connected to the Internet to receive the commands Anti Theft features work in the following way Remote Locate View your device s location on Google Maps The accuracy of the location depends on how Bitdefender is able to determine it The location is determined to within tens of meters if Wi fi is enabled on your computer and there are wireless networks in its range If the computer is connected to a wired LAN with no Wi fi based location available the location will be determined based o
252. ted by the following browsers Google Chrome Internet Explorer and Mozilla Firefox and is also also integrated with Safepay To access the Wallet extension open your web browser allow the add on to be installed and click the ai icon on the toolbar The Wallet extension contains the following options Open Wallet opens the Wallet Lock Wallet locks the wallet Websites opens a submenu with all the websites logins stored in the Wallet Click Add website to add new websites into the list Fill forms opens a submenu containing the information you added for a specific category From here you can add new data to your Wallet Settings opens the Wallet settings window Report issue report any issue you encounter with the Bitdefender Wallet Wallet protection for your credentials 165 Bitdefender Total Security 2015 FAS 29 PARENTAL CONTROL Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system Once you have configured Parental Control you can easily find out what your child is doing on the computer All you need is a computer with Internet access and a web browser You can configure Parental Control to block inappropriate web pages Internet access for specific periods of time such as when it s time for lessons applications like games chat filesharing programs or others instant messag
253. ter Whenever something relevant to the security of your system or data happens a new message is added to the Bitdefender Events in a similar way to a new e mail appearing in your Inbox Events are a very important tool in monitoring and managing your Bitdefender protection For instance you can easily check if the update was successfully performed if malware was found on your computer etc Additionally you can take further action if needed or change actions taken by Bitdefender To access the Events log follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select Events from the drop down menu Messages are grouped according to the Bitdefender module whose activity they are related to The basics 15 Bitdefender Total Security 2015 _ z TAS Antivirus Firewall Intrusion Detection Safebox Web Protection File Encryption Antispam Safego TuneUp Vulnerability Update ID Theft Protection Every time an event occurs a blue dot can be noticed on the E icon at the top of the window A list of events is available for each category To find out information about a particular event in the list click the ra icon and select Events from the drop down menu Event details are displayed in the lower part of the window Each event comes with the following information a short description the action Bitdefender took on it when it happened and the dat
254. terested to tap into Hackers are relentless in their efforts to steal this information so you can never be too careful about securing online transactions Bitdefender Safepay is first of all a protected browser a sealed environment that is designed to keep your online banking e shopping and any other type of online transaction private and secure For the best privacy protection Bitdefender Wallet has been integrated into Bitdefender Safepay to secure your credentials whenever you want to access private online locations For more information please refer to Wallet protection for your credentials p 160 Bitdefender Safepay offers the following features It blocks access to your desktop and any attempt to take snapshots of your screen It protects your secret passwords while browsing online with Wallet it comes with a virtual keyboard which when used makes it impossible for hackers to read your keystrokes It is completely independent from your other browsers It comes with built in hotspot protection to be used when your computer is connected to unsecured Wi fi networks It supports bookmarks and allows you to navigate between your favorite banking shopping sites It is not limited to banking and e shopping Any website can be opened in Bitdefender Safepay Safepay security for online transactions 154 Bitdefender Total Security 2015 _ TAS 26 1 Using Bitdefender Safepay B
255. that appears select a drive letter to assign to the vault enter the password and click Open You can now perform operations on the drive that corresponds to the desired file vault using Windows Explorer just as you would with a regular drive To add a file to an open vault you can also right click the file point to Bitdefender File Vault and select Add to file vault Keep the vault locked at all times Only open vaults when you need to access them or manage their content To lock a vault right click the corresponding virtual disk drive from My Computer point to Bitdefender File Vault and select Lock Make sure not to delete the bvd vault file Deleting the file also deletes the vault contents For more information about operating with file vaults please refer to File encryption p 130 14 6 How do I remove a file permanently with Bitdefender If you want to remove a file permanently from your system you need to delete the data physically from your hard disk The Bitdefender File Shredder will help you to quickly shred files or folders from your computer using the Windows contextual menu by following these steps 1 Right click the file or folder you want to permanently delete point to Bitdefender and select File Shredder 2 A confirmation window will appear Click Yes to start the File Shredder wizard 3 Wait for Bitdefender to finish shredding the files 4 The results are displayed Click Close to
256. the wizard click Cancel a Select for analysis Select the partitions you want to check for fragmentation Click Continue to start the analyzing process Analyzing Wait for Bitdefender to finish analyzing the partitions Select for defragmentation The fragmentation status of the analyzed partitions is displayed Select the partitions you want to be defragmented Defragmenting Wait for Bitdefender to finish defragmenting the partitions Results Note Defragmentation may take a while since it involves moving portions of stored data from a place to another on the hard disk We recommend you to perform defragmentation when you are not using your computer 34 5 Cleaning Windows registry Many applications write keys in the Windows Registry at installation time When removing such applications some of their associated registry keys might not be deleted and continue to remain in the Windows Registry slowing down your system and even causing system instability The same happens when you delete shortcuts to or certain files of applications installed on your system as well as in the case of corrupt drivers To start the Registry Cleaner wizard follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp panel select Registry Cleaner TuneUp 190 Bitdefender Total Security 2015 _ z TAS 4 Follow the four step guided procedure to clean the registry You ca
257. the Bitdefender Safepay window by clicking B navigate back and forward and refresh pages using Pic respectively Safepay security for online transactions 155 Bitdefender Total Security 2015 TAS access Bitdefender Safepay settings by clicking 2 protect your passwords with Wallet by clicking ei manage your bookmarks by clicking E next to the address bar open the virtual keyboard by clicking E increase or decrease the browser size by pressing simultaneously Ctrl and the keys in the numeric keypad 26 2 Configuring settings Click to configure the following settings General Bitdefender Safepay behavior Choose what will happen when you access an online shop or Internet banking site in your regular web browser Automatically open in Bitdefender Safepay Have Bitdefender prompt you for action each time Never use Bitdefender Safepay for pages visited in a regular browser Domains list Choose how Bitdefender Safepay will behave when you visit websites from specific domains in your regular web browser by adding them to the domains list and selecting the behavior for each one Automatically open in Bitdefender Safepay Have Bitdefender prompt you for action each time Never use Bitdefender Safepay when visiting a page from the domain in a regular browser Blocking pop ups You can choose to block pop ups by clicking the corresponding switch You can also create a
258. the Calls panel to access the Call Activity window 2 Use the switch to turn on Call Activity 3 Click the Blacklist button 4 Add a phone number in the corresponding field Parental Control 176 Bitdefender Total Security 2015 TAS 5 Click Block to add the phone number to the blacklist The phone number will be added to the list of blocked phone numbers To allow calls to a blocked phone number follow these steps 1 Click the Blacklist button at the top 2 Select the phone number from the list 3 Click Remove The phone number will be removed from the list of blocked phone numbers Note Make sure you use the specific country code when you insert the phone number in the list Parental Control 177 Bitdefender Total Security 2015 4 FAS 30 SAFEGO PROTECTION FOR FACEBOOK You trust your online friends but do you trust their computers Use Safego protection for Facebook to protect your account and your friends from online threats Safego is a Bitdefender application developed to keep your Facebook account safe Its role is to scan the links you receive from your friends and monitor your account privacy settings Note A MyBitdefender account is required in order to use this feature For more information please refer to MyBitdefender account p 41 These are the main features available for your Facebook account automatically scans the posts in your News Feed for malicious links protects you
259. they contain If you are using a different mail client you can add contacts to the Friends list from the Bitdefender interface Follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Under the Antispam module select Manage Friends A configuration window will appear 4 Type the e mail address you always want to receive e mail messages from and then click Add You can add as many e mail addresses as you want 5 Click OK to save the changes and close the window Indicate detection errors If you are using a supported mail client you can easily correct the antispam filter by indicating which e mail messages should not have been marked as spam Doing so helps improve the efficiency of the antispam filter Follow these steps 1 Open your mail client N Go to the junk mail folder where spam messages are moved wo Select the legitimate message incorrectly marked as spam by Bitdefender Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list You may need to click OK to acknowledge You will always receive e mail messages from this address no matter what they contain A Solving common issues 220 Bitdefender Total Security 2015 4 TAS 5 Click the amp Not Spam button on the Bitdefender antispam toolbar normally located in the upper part of the mail client window The e mail message will be moved to the Inbox folder
260. tined file select it and click the Delete button If you want to restore a quarantined file to its original location select it and click Restore 18 6 Active Virus Control Bitdefender Active Virus Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time Active Virus Control continuously monitors the applications running on the computer looking for malware like actions Each of these actions is scored and an overall score is computed for each process When the overall score for a process reaches a given threshold the process is considered to be harmful and it is blocked automatically If Autopilot is off you will be notified through a pop up window about the blocked application Otherwise the application will be blocked without any notification You can check what applications have been detected by Active Virus Control in the Events window 18 6 1 Checking detected applications To check the applications detected by Active Virus Control follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select Events from the drop down menu 3 In the Events window select Antivirus from the corresponding drop down menu 4 Click an event to view details about it 5 If you trust the application you can configure Active Virus Control not to block it anymore by clicking Allow and monitor Active Virus Contr
261. tion To configure the Intrusion Detection follow these steps 1 Open the Bitdefender window Access the Protection panel Click the Intrusion Detection module To turn on the Intrusion Detection click the corresponding switch ak WwW N Drag the slider along the scale to set the desired aggressiveness level Use the description on the right side of the scale to choose the level that better fits your security needs You can check what applications have been detected by the Intrusion Detection in the Events window If there are applications you trust and do not want the Intrusion Detection to scan you can add exclusion rules for them To exclude an application from scanning follow the steps described in section Managing excluded processes p 111 Note The operation of the Intrusion Detection is related to that of the Active Virus Control Process exclusion rules apply to both systems Intrusion Detection 153 Bitdefender Total Security 2015 _ z FAS 26 SAFEPAY SECURITY FOR ONLINE TRANSACTIONS The computer is fast becoming the main tool for shopping and banking Paying bills transferring money buying pretty much anything you can imagine has never been quicker or easier This involves sending personal information account and credit card data passwords and other types of private information over the Internet in other words exactly the type of information flow that cyber criminals are very in
262. tion programs can be startup items Normally an alias of a file is placed in this folder rather than the file itself 254 Bitdefender Total Security 2015 2 ae System tray Introduced with Windows 95 the system tray is located in the Windows taskbar usually at the bottom next to the clock and contains miniature icons for easy access to system functions such as fax printer modem volume and more Double click or right click an icon to view and access the details and controls TCP IP Transmission Control Protocol Internet Protocol A set of networking protocols widely used on the Internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems TCP IP includes standards for how computers communicate and conventions for connecting networks and routing traffic Trojan A destructive program that masquerades as a benign application Unlike viruses Trojan horses do not replicate themselves but they can be just as destructive One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer The term comes from a story in Homer s Iliad in which the Greeks give a giant wooden horse to their foes the Trojans ostensibly as a peace offering But after the Trojans drag the horse inside their city walls Greek soldiers sneak out of the horse s hollow belly and ope
263. tion settings ensure good protection against malware with minor impact on system performance To restore the default real time protection settings follow these steps 1 Open the Bitdefender window 2 Access the Protection panel 3 Click the Antivirus module 4 In the Antivirus window select the Shield tab 5 Click Default 18 2 On demand scanning The main objective for Bitdefender is to keep your computer clean of viruses This is done by keeping new viruses out of your computer and by scanning your e mail messages and any new files downloaded or copied to your system There is a risk that a virus is already lodged in your system before you even install Bitdefender This is why it s a very good idea to scan your computer for resident viruses after you ve installed Bitdefender And it s definitely a good idea to frequently scan your computer for viruses On demand scanning is based on scan tasks Scan tasks specify the scanning options and the objects to be scanned You can scan the computer whenever you want by running the default tasks or your own scan tasks user defined tasks If you want to scan specific locations on your computer or to configure the scan options configure and run a custom scan Antivirus protection 96 Bitdefender Total Security 2015 _ z TAS 18 2 1 Scanning a file or folder for malware You should scan files and folders whenever you suspect they might be infected Right click the file or
264. tions running on your system If you want to be in complete control of the decision making follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Turn on Paranoid Mode by clicking the corresponding switch Note When Paranoid Mode is turned on the Autopilot and Profiles features are automatically switched off Firewall 151 Bitdefender Total Security 2015 At Paranoid Mode can be used simultaneously with Battery Mode As long as Paranoid Mode is on you will be prompted for action every time one of the following situations occurs An application tries to connect to the Internet An application tries to perform an action considered suspicious by the Intrusion Detection or the Active Virus Control The alert contains detailed information regarding the application and the detected behavior Select to Allow or Deny the action using the corresponding button Firewall 152 Bitdefender Total Security 2015 _ eo 25 INTRUSION DETECTION Bitdefender Intrusion Detection monitors the network and system activities for malicious activities or policy violations It can detect and block attempts to change critical system files Bitdefender files or registry entries the installation of malware drivers and attacks performed by code injection DLL injec
265. tly access to the data stored in the vault is completely blocked To lock a vault follow these steps 1 Open My Computer from the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then click its icon on Windows 8 in the Windows Start menu click Computer on Windows Vista and 7 or My Computer on Windows XP 2 Identify the virtual disk drive corresponding to the vault you want to close Look for the drive letter you assigned to the vault when you opened it 3 Right click the respective virtual disk drive point to Bitdefender File Vault and click Lock You can also right click the bvd file representing the vault point to Bitdefender File Vault and click Lock Bitdefender will immediately inform you about the result of the operation If an error has occurred use the error message to troubleshoot the error Click OK to close the window 22 2 5 Removing files from vaults In order to remove files or folders from a vault the vault must be open To remove files or folders from a vault follow these steps 1 Open My Computer from the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then click its icon on Windows 8 in the Windows Start menu click Computer on Windows Vista and 7 or My Computer on Windows XP File encryption 138 Bitdefender Total Security 2015 _ TAS 2 Ent
266. to the clipboard NO nO BP W DN To allow access to the shared file send the link to the person you want to share the file with 16 3 Where do I see the remaining space on my Safebox To find out the remaining space on your Safebox follow these steps Safebox Online Backup TI Bitdefender Total Security 2015 TAS 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Safebox module 4 In the Safebox Settings window you can see the remaining space In case you have a large amount of data that includes music movies or important files the free online space may not be enough To upgrade your online space click Upgrade Safebox The MyBitdefender page will open in your web browser Follow the instructions to complete the purchase 16 4 How do I free space on my Safebox Bitdefender offers you 2GB of free online space for your data In case you have a large amount of data that includes music movies or important files the free online space may not be enough To free space on your Safebox follow these steps On any device with Internet access open a web browser Go to https my bitdefender com Log in to your account using your user name and password Click Safebox to access the Safebox dashboard Select the Recycle Bin tab Check the corresponding box to select the file you want to remove Click Actions and select Remove from the drop down menu ON DO FP WYN
267. ts of the ongoing technical support and bugfixing activities of the Bitdefender support and development teams along with more general articles about virus prevention the management of Bitdefender solutions with detailed explanations and many other articles The Bitdefender Support Center is open to the public and freely searchable The extensive information it contains is yet another means of providing Bitdefender customers with the technical knowledge and insight they need All valid requests for information or bug reports coming from Bitdefender clients eventually find their way into the Bitdefender Support Center as bugfix reports workaround cheatsheets or informational articles to supplement product helpfiles The Bitdefender Support Center is available any time at http www bitdefender com support consumer html 40 2 Bitdefender Support Forum The Bitdefender Support Forum provides Bitdefender users with an easy way to get help and to help others Online resources 243 Bitdefender Total Security 2015 _ TAS If your Bitdefender product does not operate well if it cannot remove specific viruses from your computer or if you have questions about the way it works post your problem or question on the forum Bitdefender support technicians monitor the forum for new posts in order to assist you You may also get an answer or a solution from a more experienced Bitdefender user Before posting your problem or question pleas
268. uch as the password of the account you use to log in or the personal information of your friends and contacts already have a MyBitdefender account If you have logged in to an account from your product before Bitdefender will detect it and prompt you to enter the password to log in to that account If you already have an active account but Bitdefender does not detect it or you simply want to log in with a different account enter the e mail address and password and click Login to MyBitdefender Postpone for later If you want to leave this task for another time click Ask me later Remember that you must log in to an account to use the online features of the product Installing your Bitdefender product 10 Bitdefender Total Security 2015 Ze ye GETTING STARTED Bitdefender Total Security 2015 _ z TAS 4 THE BASICS Once you have installed Bitdefender Total Security 2015 your computer is protected against all kinds of malware such as viruses spyware and trojans and Internet threats such as hackers phishing and spam The application uses the Photon technology to enhance the speed and performance of the anti malware scanning process It works by learning the usage patterns of your system applications to know what and when to scan thus minimizing the impact on system performance You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings However you may
269. uously monitors the applications running on your system Active Virus Control automatically blocks applications that exhibit malware like behavior to stop them from damaging your computer Occasionally legitimate applications may be blocked In such situations you can configure Active Virus Control not to block those applications again by creating exclusion rules To learn more please refer to Active Virus Control p 110 18 1 On access scanning real time protection Bitdefender provides continuous real time protection against a wide range of malware threats by scanning all accessed files and e mail messages The default real time protection settings ensure good protection against malware with minor impact on system performance You can easily change the real time protection settings according to your needs by switching to one of the predefined protection levels Or if you are an advanced user you can configure the scan settings in detail by creating a custom protection level 18 1 1 Turning on or off real time protection To turn on or off real time protection against malware follow these steps Open the Bitdefender window Access the Protection panel Click the Antivirus module In the Antivirus window select the Shield tab Click the switch to turn on or off On access scanning not WYN If you want to disable real time protection a warning window will appear You must confirm your choice by selecting f
270. upport To remove password protection follow these steps 1 Open the Bitdefender window 2 Click the E icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the General Settings tab 4 Turn off password protection by clicking the switch Enter the password and then click OK Note To modify the password for your product click the Change password link 4 7 Anonymous usage reports By default Bitdefender sends reports containing information about how you use it to Bitdefender servers This information is essential for improving the product and can help us offer you a better experience in the future Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes In case you want to stop sending Anonymous usage reports follow these steps 1 Open the Bitdefender window 2 Click the El icon at the top of the window and select General Settings from the drop down menu 3 In the General Settings window select the Advanced tab 4 Click the switch to turn off Anonymous usage reports The basics 21 Bitdefender Total Security 2015 _ FAS 4 8 Special offers and product notifications When promotional offers are available the Bitdefender product is set up to notify you through a pop up window This gives you the opportunity to benefit from advantageous
271. urity 2015 _ z TAS For a seamless backup of your data to the Bitdefender servers keep automatic synchronization on Safebox backups can be managed from the Bitdefender window from Windows Explorer and other file managers using the Windows contextual menu or online from the MyBitdefender account 36 2 Managing Safebox from the Bitdefender window To manage your Safebox backups from Bitdefender follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the Safebox panel select one of the following two options Manage folders A new window will appear listing the folders added to Safebox from this computer as well as from other computers or from MyBitdefender To add a new folder to Safebox sync browse to it on your computer drag and drop it in the Manage Folders window Add folders to Safebox sync and enable Safebox Auto Sync to automatically synchronize their contents with the Safebox online servers available from MyBitdefender To remove a folder from Safebox sync select it and click the Unsync button Note Removing a folder from Safebox sync does not delete the online folder it only removes the link between the local folder and the online folder Safebox folders added from other computers or from MyBitdefender appear in the list but are not synced by default the icon appears next to them To add one such folder to the synced folders on this computer select it and cli
272. urity 2015 Ba n TAS Upper toolbar This is where you can check your computer s security status configure the Bitdefender behavior in special cases and access important tasks Panels area This is where you can manage the main Bitdefender modules and run different tasks to keep your system protected and running at optimal speed The E icon at the top of the window lets you manage your account and access the online features of your product from the account dashboard Here you can also access the Events the weekly Security Report and the Help amp Support page Number of days The time remaining before your current license expires left is displayed Click the link to open a window where you can see more information about your license key or register your product with a new license key Buy Now Helps you purchase a license key for your Bitdefender Total Security 2015 product 5 2 1 Upper toolbar The upper toolbar contains the following elements Security Status Area on the left side of the toolbar informs you if there are any issues affecting your computer s security and helps you fix them The color of the security status area changes depending on the detected issues and different messages are displayed The area is colored green There are no issues to fix Your computer and data are protected The area is colored yellow Non critical issues are affecting the security of your system You should check and fix them when y
273. us the current license key and how many days are left until the license expires To register Bitdefender Total Security 2015 1 Type the license key in the corresponding field Note You can find your license key on the CD label on the license certificate in the online purchase e mail If you do not have a Bitdefender license key click the link provided in the window to open a web page from where you can purchase one 2 Click Register Now Even after you purchase a license key until the in product registration with the key is completed Bitdefender Total Security 2015 will continue to appear as a trial version Registering Bitdefender 39 Bitdefender Total Security 2015 FAS Note If you have a Total Security Multi Device subscription select the corresponding option sign in with your MyBitdefender account linked to your subscription then click Register Now 6 2 Buying or renewing license keys If the trial period is going to end soon you must purchase a license key and register your product Similarly if your current license key is going to expire soon you must renew your license Bitdefender will alert you when the expiration date of your current license is approaching Follow the instructions in the alert to purchase a new license You can visit a web page from where a license key can be purchased at any time by following these steps 1 Open the Bitdefender window 2 Click the link th
274. ut system and applications startup time d Startup status Enable Select this option when you want an application to start running at system startup This option is enabled by default Delay Select this option to postpone a program from running at system startup This means that the selected applications will start with a five minute delay after user logins on system The Delay functionality is predefined and cannot be configured by user Disable Select this option to disable a program from running at system startup e Results Information such as the estimated system boot time after delaying or disabling programs is displayed A system restart may be required in order to see all this info Click OK to save the changes and close the window Note In case your subscription expires or you decide to uninstall Bitdefender the programs that you scheduled to stop running from startup will be restored to their default startup settings 34 3 Cleaning up your PC Every time you visit a web page temporary Internet files are created in order to allow you to access it quicker next time Cookies are also stored on your computer when you visit a web page TuneUp 188 Bitdefender Total Security 2015 _ TAS The PC Clean up wizard helps you free disk space and protect your privacy by deleting files that may no longer be useful browsers cache Internet Explorer Mozilla Firefox Google Chrome debug informat
275. uter against malicious persons and applications is to keep up to date the operating system and the applications you regularly use You should also consider disabling Windows settings that make the system more vulnerable to malware Moreover to prevent unauthorized physical access to your computer strong passwords passwords that cannot be easily guessed must be configured for each Windows user account Bitdefender automatically checks your system for vulnerabilities and alerts you about them System vulnerabilities include the following outdated applications on your computer missing Windows updates weak passwords to Windows user accounts Bitdefender provides two easy ways to fix the vulnerabilities of your system You can scan your system for vulnerabilities and fix them step by step using the Vulnerability Scan option Using automatic vulnerability monitoring you can check and fix detected vulnerabilities in the Events window You should check and fix system vulnerabilities every one or two weeks 23 1 Scanning your system for vulnerabilities To fix system vulnerabilities using the Vulnerability Scan option follow these steps 1 Open the Bitdefender window N Access the Protection panel wo Under the Vulnerability module select Vulnerability Scan DA Wait for Bitdefender to check your system for vulnerabilities To stop the scanning process click the Skip button at the top of the window
276. valid or outdated references in the Windows Registry In order to keep the Windows Registry clean and optimized it is recommended to run the Registry Cleaner monthly Registry Recovery can retrieve registry keys previously deleted from the Windows Registry using Bitdefender Registry Cleaner Duplicate Finder finds and deletes files that are duplicated in your system 34 1 Optimizing your system speed with a single click Issues such as hard disk failures leftover registry files and browser history may slow down your computer work which may become nagging for you All these can now be fixed with one single click on a button OneClick Optimizer allows you to identify and remove useless files by running multiple cleaning tasks at the same time To start the OneClick Optimizer process follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Under the TuneUp module select OneClick Optimizer To exit click Cancel a Analyzing TuneUp 186 Bitdefender Total Security 2015 4 TAS Wait for Bitdefender to finish searching for system issues Disk Cleanup identifies old and useless system files Registry Cleanup identifies invalid or outdated references in the Windows Registry Privacy Cleanup identifies temporary Internet files and cookies browser cache and history The number of found issues is displayed It is recommended to review them before proceeding with the cleaning proc
277. w to completely delete the file Once a file is completely removed from Safebox you can no longer restore it or recover older versions 36 8 Limit bandwidth allocation Backing up your files can put a strain on your Internet connection especially when transferring large amounts of data In order not to interfere with your other online activities you can limit the amount of bandwidth allocated to Safebox transfers To limit Safebox s bandwidth to 50 kB s follow these steps 1 Open the Bitdefender window 2 Access the Tools panel 3 Click the Safebox module 4 In the Settings window click the Limit bandwidth switch Safebox online backup and sync 205 Bitdefender Total Security 2015 _ 2 02 TROUBLESHOOTING 206 Bitdefender Total Security 2015 TAS 37 SOLVING COMMON ISSUES This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems Most of these problems can be solved through the appropriate configuration of the product settings My system appears to be slow p 207 Scan doesn t start p 209 can no longer use an application p 211 What to do when Bitdefender blocks a safe website or online application p 212 How to update Bitdefender on a slow Internet connection p 217 My computer is not connected to the Internet How do update Bitdefender p 217
278. xes corresponding to each drive and click OK For Windows 7 1 Click Start right click Computer and click Properties 2 Click System protection link in the left pane 3 In the System protection options select each drive letter and click Configure 4 Select Turn off system protection and click Apply 5 Click Delete click Continue when prompted and then click OK For Windows 8 1 From the Windows Start screen locate Computer for example you can start typing Computer directly in the Start screen and then click its icon Removing malware from your system 237 Bitdefender Total Security 2015 FAS 2 Click System protection link in the left pane 3 In the System protection options select each drive letter and click Configure 4 Select Turn off system protection and click Apply If this information was not helpful you can contact Bitdefender for support as described in section Asking for help p 241 38 7 What are the password protected files in the scan log This is only a notification which indicates that Bitdefender has detected these files are either protected with a password or by some form of encryption Most commonly the password protected items are Files that belong to another security solution Files that belong to the operating system In order to actually scan the contents these files would need to either be extracted or otherwise decrypted Should those contents be e
279. xtracted Bitdefender s real time scanner would automatically scan them to keep your computer protected If you want to scan those files with Bitdefender you have to contact the product manufacturer in order to provide you with more details on those files Our recommendation to you is to ignore those files because they are not a threat for your system 38 8 What are the skipped items in the scan log All files that appear as Skipped in the scan report are clean For increased performance Bitdefender does not scan files that have not changed since the last scan Removing malware from your system 238 Bitdefender Total Security 2015 _ TAS 38 9 What are the over compressed files in the scan log The over compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable Overcompressed means that Bitdefender skipped scanning within that archive because unpacking it proved to take up too many system resources The content will be scanned on real time access if needed 38 10 Why did Bitdefender automatically delete an infected file If an infected file is detected Bitdefender will automatically attempt to disinfect it If disinfection fails the file is moved to quarantine in order to contain the infection For particular types of malware disinfection is not possible because the detected file is entirely malici
280. y default Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay To access the main interface of Bitdefender Safepay use one of the following methods From the Bitdefender interface 1 Open the Bitdefender window 2 Click the Safepay action button on the right side of the window From Windows In Windows XP Windows Vista and Windows 7 1 Click Start and go to All Programs 2 Click Bitdefender 3 Click Bitdefender Safepay or quicker click the Safepay action button on the right side of the Bitdefender interface In Windows 8 Locate Bitdefender Safepay from the Windows Start screen for example you can start typing Bitdefender Safepay directly in the Start screen and then click the icon Alternatively click the Safepay action button on the right side of the Bitdefender interface Note If the Adobe Flash Player plugin is not installed or is outdated a Bitdefender message will be displayed Click the corresponding button to continue After the installation process is completed you will have to manually reopen the Bitdefender Safepay browser to continue your work If you are used to web browsers you will have no trouble using Bitdefender Safepay it looks and behaves like a regular browser enter URLs you want to go to in the address bar add tabs to visit multiple websites in
281. you can now choose and apply your preferred profile which makes system adjustments suited to increase the performance of specific installed applications Bitdefender provides the following profiles Work Profile Movie Profile Game Profile If you decide to not use Profiles a default profile called Standard is enabled and it brings no optimization to your system According to your activity the following product settings are applied when a profile is activated All Bitdefender alerts and pop ups are disabled Automatic Update is postponed Scheduled scans are postponed Safebox Auto Sync is turned off Search Advisor is disabled Intrusion Detection is set to the Permissive protection level Special offers and product notifications are disabled According to your activity the following system settings are applied when a profile is activated Windows Automatic Updates are postponed Windows alerts and pop ups are disabled Unnecessary background programs are suspended Visual effects are adjusted for best performance Maintenance tasks are postponed Power plan settings are adjusted Profiles 194 Bitdefender Total Security 2015 TAS 35 1 Work Profile Running multiple tasks at work such as sending e mails having a video communication with your distant colleagues or working with design applications may affect your system performance Work Profile has been designed to help y

Bitdefender Total Security 2015

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