Avaya™ 4620 IP Telephone
Contents
1. Answer A new feature in 1 8 release called Enhanced Local Dialing can be administered in the settings script file 46xxsettings txt With Enhanced Local Dialing you can set values such as the country code the international access code the extension length within your organization the outside line access code the long distance access code and the length of the national telephone number By setting these values the phone browser will automatically add the necessary dial prefixes to the phone number it encounters in the WTAI dial link on any web page For more information on Enhanced Local Dialing or how to set the values please see the 4600 Series IP Telephone R1 8 LAN Admin Guide which can be downloaded as follows o PDF version o Zip format Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt Enterprise Class IP Solutions ECLIPS gt 4600 Series IP Telephones gt Administration amp Operation Release 1 8 Supports Enhanced Local Dialing GEN_15 Section GENERAL Question clicked on a Clicked to Dial link but the phone gives me intercept tone Answer Check the administration of your Enhanced Local Dialing feature GEN_16 Section GENERAL Question Can I store personal bookmarks on the 4620 WML Browser Answer Bookmarks cannot be stored on the phone itself Writing a simple server based application you can im2. AVAYA Avaya 4620 IP Telephone 4620 WML Web Browser Frequently Asked Questions FAQ Issue 1 8 July 24 2003 2003 Avaya Inc All Rights Reserved Page 2 of 32 Copyright 2003 Avaya Inc All Rights Reserved Printed in USA Notice While reasonable efforts were made to ensure that the information in this book was complete and accurate at the time of printing Avaya can assume no responsibility for any errors Changes and corrections to the information contained in this document may be incorporated into future reissues Link Disclaimer Avaya is not responsible for the contents and reliability of any linked websites and does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package Trademarks DEFINITY is a registered trademark and Avaya and MultiVantage are trademarks of Avaya Inc Other product and brand names are trademarks of their respective owners All rights reserved Avaya Web Page The World Wide Web home page for Avaya is http www avaya com 2003 Avaya Inc All Rights Reserved Page 3 of 32 TABLE OF CONTENTS What is the location of the SDK document c
3. gt Telephones and End User Devices gt P Telephony Enterprise Class IP Solutions ECLIPS gt 4600 Series I P Telephones Please Note The following section only describes the read me file contents for the 4620 WML Web Browser For the complete read me file contents please check the release documentation 4620 WML Web Browser The 4620 WML Web Browser can be identified using the following user agent string 4620_I1P_Phone_Web_Browser 0 1 libwww unknown This useragent string is set as part of the HTTP header field User Agent Known Issues 1 General 1 1 WML Web Browser Application The parameter WMLEXCEPT described in the LAN Administrators Guide available for download at support avaya com works with IP addresses but not with DNS names If this parameter is needed set it with IP addresses in the 4e6xxsettings scr file i e SET WMLEXCEPT 123 456 789 123 1 2 The 4620 WML Web Browser only supports US_ASCII encoding of the WML file 1 3 The 4620 WML browser does no cache any web pages Hence every request to a web page is a new one 2 HTTP bugs 2 1 Form method post is not supported in this release The 4620 WML Web Browser will beep and display the following message method not supported on the top line for a post action 2 2 HTTP header variables 2 3 The 4620 WML Web browser does not send the charsets supported by the browser 2 4 The HTTP header field Accept Charset is not sent in the header of the HTTP re
4. For example if 10 images of 10 Kbytes each are contained on a card the first 3 images will be rendered in total and the alt tag of the remaining image will be presented Release 1 8 32 Kb max TECH_10 Section TECHNICAL Question Is there a limit on the no of WBMP images per WML file Answer Yes In the 1 8 release a maximum number of 10 images up to the memory limit of 32 KB will be retrieved per WML file For all other images the alt tag will be presented Release 1 8 10 images TECH_11 Section TECHNICAL Question What is the physical size limit on a WBMP image Answer A 1 pixel padding is added on all four sides to the image With this padding the maximum width of an image is 150 pixels 152 2 pixels The maximum height is 96 lines 1534 pixels 1536 2 Images greater than the maximums will be truncated Also for an image to fit in a line the max height can be 14 pixels 16 2 pixels 2003 Avaya Inc All Rights Reserved Page 20 of 32 Troubleshooting TROUB 1 Section Question do not see the Web sofkey on the phone screen Answer The Web softkey only appears if there is a WMLHOME defined in the 46xxsettings scr file or the 46xxsettings txt file If the WMLHOME parameter is missing or empty then the Web softkey does not appear on the screen
5. I nterface Does the 4620 WML Browser support any WTAI Wireless Telephony Application I nterface features Answer The 4620 WML Browser supports Click to Dial and Add to Speed Dial in the latest release Please see release table for feature support A Guide on how to write WML code so that a user can create web pages using WTAI click to dial and add to speed dial functionality o PDF Version o Zip Format Home gt Support Telephones amp User Agents Information Technical Database gt Telephone Devices amp User Agents gt P 4600 Series IP Telephones gt SDK and Browser Release Comments 1 71 Only Supports Click TO Dial 1 72 Only Supports Click TO Dial 1 73 Only Supports Click TO Dial 1 8 Supports Click TO Dial and Add to Speed Dial The Wireless Telephony Applications Interface WTAI enables applications to perform typical functions of a telephone with WML Version 1 2 and higher or WMLScript The three common functionalities that the WTAI exposes are Make a Call Click to dial places a phone call through the Web interface Send DTMF dtmf sends a DTMF tone sequence through the voice call Add to Phone Book adds a new phonebook entry Add to Speed 2003 Avaya Inc All Rights Reserved Page 13 of 32 Dial GEN 14 Section GENERAL Question What is Enhanced Local Dialing
6. all lt input gt tags are defaulted to LEFT 2003 Avaya Inc All Rights Reserved Page 30 of 32 Appendix D Script Variables Dependencies and common error conditions NO Variable Co Factors Behavior Error Msg 1 SET WMLHOME none Web is not displayed SET WMLHOME lt spaces gt none Web is not displayed SET WMLHOME http 400 Bad Request SET WMLHOME http e WMLPROXY is set to invalid server Page cannot be rendered 5 SET WMLHOME lt valid site but 404 Not Found invalid page gt SET WMLHOME lt valid WML e WMLPROXY is set to invalid server e Will be able to get to sites inside the proxy intranet site gt server e but will generate Page cannot be rendered error on sites outside the proxy 7 SET WMLHOME lt valid WML e DNSRVR is set to invalid server Web works for intranet sites only takes long intranet site gt time e Page cannot be rendered error on sites outside the SET WMLHOME lt valid WML e WMLEXCEPT is true e Will be able to get to sites inside the proxy intranet site gt e WMLPROXY is false server but will generate and e Page cannot be rendered error on sites outside the proxy SET WMLHOME lt valid WML WMLPROXY is set to invalid server Page cannot be rendered internet site gt 10 SET WMLHOME lt valid WML e WMLPORT is set to invalid port Page cannot be rendered intranet site gt e WMLPROXY is set to valid server e WMLEXCEPT is not present e 1 SET WMLHOME lt valid WML e WMLPORT is se
7. e neta teens 20 Is there a limit on the no of WBMP images per WML file c ceeeeeee eee e es 20 What is the physical size limit on a WBMP image ceceeeeeeee eee e teen e teenies 20 aide ol K latelehdlal Preerrerrerrerrererrerr rrr rrr rrr errr rer rrr errr err err err rrr rr rrr rer rer er rer eer eer eres 21 do not see the Web sofkey on the phone screen c cece eee ee eee ee eee ee en ees 21 After reboot clicked on the Web softkey and I get the Page cannot be rendered QMMOM ca vseisan s sadiaras telesadasawskleler dana tease nadaalnedihlesndadiegs aes paca edie snua debaae baa 21 After reboot clicked on the Web softkey and get the 400 Bad Request GINOM weccchostdaaniest stadetnaetnccaneaeineceteanid eiaa aE iia a EEE Eaa EAEE 21 After reboot clicked on the Web softkey and I get the 404 Not Found EO onneani a R ue A E a a AAE E i AAA AE EE A EEO ia 21 can view a WML page on a cell phone WML browser but the 4620 WML Browser gives me the error Page cannot be rendered ccseeeeeee eee eee ee ees 21 The browser displays Loading on the top line and does not do anything 21 Appendix D Script Variables Dependencies and common error conditions 31 2003 Avaya Inc All Rights Reserved Page 5 of 32 AVAYA Subject Avaya 4620 IP Telephone Date July 24 2003 4620 WML Web Browser Frequently Asked Que
8. format TECH 7 Section TECHNICAL Question What is the size limit on a WML file Answer No specific size limit However there may be performance issues that a user might see with larger WML files There is a character limit between a single lt p gt lt p gt tag that exists as specified below If the number of characters increases beyond this limit the browser will display a Page cannot be rendered error even for a valid WML page Release 1 71 256 characters 1 72 1024 characters 1 73 1024 characters 1 8 1024 characters TECH_8 Section TECHNICAL Question What form methods are supported in the 4620 WML Browser Answer The get method is supported Form method post is not supported in this release The 4620 WML Web Browser will beep and display the following message method not supported on the top line for a post action Page 19 of 32 2003 Avaya Inc All Rights Reserved Image support WBMP Issues TECH 9 Section TECHNICAL Question What is the memory size limit on a WBMP image Answer A cache of at least 32 Kbytes will be maintained in volatile memory for image files Any image greater than 32 Kbytes will be truncated If many images are contained on a card and the total memory for the collection of images is greater than 32 Kbytes only 32Kbytes of images will be rendered At the point when 32Kbytes of memory is exhausted all remaining images will be rendered as alt tags
9. traversing robots or other end user tools W3C The Worldwide Web Consortium which has become the key standards body for most of the XML related technologies WAP Wireless Application Protocol is an open global standard for wireless solutions that includes WML WBMP WBMP is a Bitmap graphic format that is required for the integration of graphics into WML pages Well formed An XML document whose tags and data are consistent with XML 1 0 syntax WML Wireless Markup Language is a subset of XML that was developed for WAP It allows for text display on a device card and deck organization navigation and linking and state management WML was designed for low bandwidth small display devices As part of this design the concept of a deck of cards was utilized A single WML document i e the elements contained with the lt wml gt document element is known as a deck A single interaction between a user agent and a user is known as a card Multiple screens cards can be downloaded to the client in a single retrieval WTAI Wireless Telephony Application Interface is a set of interfaces that extend the WAE Wireless Application Environment to include telephony applications XML 1 0 The first standard for XML syntax blessed by the W3C establishes basic rules for XML data such as all tags must be closed with a slash like this lt example gt or followed by a closing tag like this lt e
10. xml version 1 0 gt cccceeeeeees 12 Does the 4620 WML Browser cache pages in the browser cceeeeee eee eee 12 How can setup a standard webserver to serve WML pages for the 4620 WML BROWSER inc cries cascnsmetaciidsiigatauitan ange be vedas AE EAEE s yadeai mae adnan dandelion wang 13 How can setup a standard webserver to serve WBMP pages for the 4620 WME BrOWSGR siririna e ETEA NE A swe e atees ceed daw E les ek eo itan sae Peewee 13 What is WTAI Wireless Telephony Application Interface Does the 4620 WML Browser support any WTAI Wireless Telephony Application Interface TEQCUPES 2 ac tindeesvdctde deta chivas ldveacee de Maia eetandatsseeldednetvdveles athasse sheet aa eaa aa 13 What is Enhanced Local Dialing c cece cece eee eee eee cent eee e teeta ena eee ees 14 clicked on a Clicked to Dial link but the phone gives me intercept tone 14 Can store personal bookmarks on the 4620 WML Browser scceseeeeeeeeeees 14 Does the 4620 WML Browser support cookies cceeeee eee e teeta teeta eee ea eed 14 Does the 4620 WML Browser support sessions and session variables 14 Can change the font or the size of a font displayed on the 4620 WML BROWS E T E E E E sen mane T E eins Heioogameoa yaad 15 What is the right format to set variables in the settings file eee 16 What are the values needed for the 4620 WML Browser in the
11. 7 Section GENERAL Question Does the 4620 WML Browser support WMLScript Answer WMLScript is Not Supported Comments WMLScript is a client side similar to JavaScript It provides basic programmability that can be used to perform basic text and data manipulation GEN 8 Section GENERAL Question Does the 4620 WML Browser support images Answer WBMP is supported in 1 8 release Release 1 71 Not Supported 1 72 Not Supported 1 73 Not Supported 1 8 WBMP Supported GEN_9 Section GENERAL Question What happens if 4620 WML Browser support comes across a WML page with leading blank spaces before the first line lt xml version 1 0 gt Answer Although leading spaces before the first line lt xml version 1 0 gt is invalid and violates the XML specification many external WAP sites contain this error For more details please refer to the XML specs http www w3 org XML The 4620 WML Browser will correctly render pages with this error Please see below for release specific notes Release 1 71 The browser will display the error Page cannot be rendered 1 72 The browser will display the error Page cannot be rendered 1 73 The browser will display the error Page cannot be rendered 1 8 No Error The browser will render the page as usual GEN_10 Section GENERAL Question Does the 4620 WML Browser cache pages in the browser Answer The 4620 WML Browser will only store the current WML file or the
12. Comments If the WMLHOME setting is valid check to see that the TFTP server is running TROUB 2 Section Question After reboot clicked on the Web softkey and I get the Page cannot be rendered error Answer e Check to see WMLHOME is a valid WML file e Check to see that WMLPROXY setting is correct e Check to see WMLPORT is the correct port e Check to see DNSSRVR is set to a valid DNS server For a better dependency table please see Appendix D TROUB 3 Section Question After reboot clicked on the Web softkey and I get the 400 Bad Request error Answer e Check to see WMLHOME value is a valid url For example Set WMLHOME hitp will generate the above error TROUB 4 Section Question After reboot clicked on the Web softkey and I get the 404 Not Found error Answer e Check to see if the WMLHOME url page exists on the server TROUB 5 Section Question I can view a WML page on a cell phone WML browser but the 4620 WML Browser gives me the error Page cannot be rendered Answer This problem has been fixed in release 1 8 Please upgrade to a 1 8 or a later release Also see GEN_9 for more information TROUB 6 Section Question The browser displays Loading on the top line and does not do anything Answer You are running an older version of the 4620 application software and should upgrade to the latest version Release 1 71 version did not implement time outs for HTTP re
13. Markup Language Essentially WML is a stripped down version of syntactically valid HTML with 35 strictly applied semantic tags HTML has well over 120 tags three times that of WML helping to give its characteristically messy ad hoc nesting syntax Rules for HTML tag nesting are loose EXtensible Markup Language XML presents a solution to the HTML mess Using XML developers can define their own markup languages by referencing to an external DTD Document Type Definition The DTD is a sequence of rules describing the markup language However this enforces strict rules governing language syntax in stark contrast to HTML e HTML has a comparatively deep and complex nesting structure e HTML is not well formed allowing tagsets to remain unclosed e HTML can display special Unicode characters not recognized in WML 2003 Avaya Inc All Rights Reserved Page 11 of 32 e WML tags must all be in lowercase e WML is unforgiving of incorrectly nested tags HTML and WML also share a lot of features together The WML set of tags was designed to cover most of the functionality that could be achieved using HTML The list of functionality includes features such as Text Presentation and layout Images User Input Form controls such as choice lists multilevel choice lists text entry and task controls Navigation Hyperlinks etc GEN
14. ccceceeseeeee eee eeeeeaeeeaeeeaneeneeass 8 What are the contents of the SDK DOCUMENT cccecceee cess eset eeaeeaeeeaeeeneeens 8 Where can find the hosted site and the zipped file What does the zip file EoI EE E E vies dak A A ct A dene E EA E A EAE 9 Are there any sample applications or real world applications available for the 4620 WML Web BrowSe r ccccccccese cece cess eee e eae eene sees sent eeeesae eens tent eenereness 9 What version of WML does the 4620 WML Browser Support 0 eeeee eee eees 10 What is the relation between XML and WML cccccceceeeeeeeeeeeeeeaeeeneeeneeenenas 10 Can we call the 4620 WML Browser a XML browser instead of a WML DPOWSER einvsdivesaveniiniwidawnenbadvade ine iad EEEE EEE AERA ea leaned day EOE seemindvinieasad EAEE 10 In short can you summarize the capabilities of WML ccc ceee cece eee eee eee 10 What is HDML Does the 4620 WML Browser support it ceeeeeeeeee eee ees 11 What is difference between HTML and WML What can do with HTML that cannot do with WML Which one is better ccccccceeseeeee eee eeeeeeaeeeneeenesenenas 11 Does the 4620 WML Browser support WMLScript ccceeeeee eee e ee eee ee raed 12 Does the 4620 WML Browser support iMaQ S ccceee eect eee eee eee ee teeta ened 12 What happens if 4620 WML Browser support comes across a WML page with leading blank spaces before the first line lt
15. current deck of cards in memory When a user tries to go back in history and if the page corresponds to a different WML page from that corresponding to the one that is displayed on the screen the 4620 WML Browser will retrieve fetch a new copy of the page Any user selection or text entry made by the user will be lost 2003 Avaya Inc All Rights Reserved Page 12 of 32 GEN_11 Section GENERAL Question How can I setup a standard webserver to serve WML pages for the 4620 WML Browser Answer Refer to documentation on WML Server setup in the SDK This document can be found using the following navigation path from http Support avaya com Home gt Support gt Technical Database IP Solutions ECLIPS Telephone Devices amp User Agents gt Enterprise Class 4600 Series IP Telephones gt SDK and Browser Information GEN_12 Section GENERAL Question How can I setup a standard webserver to serve WBMP pages for the 4620 WML Browser Answer Refer to documentation on WML Server setup in the SDK This document can be found using the following navigation path from http Support avaya com Home gt Support gt Technical Database IP Solutions ECLIPS Telephone Devices amp User Agents gt Enterprise Class 4600 Series IP Telephones gt SDK and Browser Information GEN 13 Question Section GENERAL What is WTAI Wireless Telephony Application
16. e gt Support gt Technical Database gt Telephones and End User Devices gt P Telephony Enterprise Class IP Solutions ECLIPS gt 4600 Series I P Telephones Please Note The following section only describes the read me file contents for the 4620 WML Web Browser For the complete read me file contents please check the release documentation 4620 WML Web Browser The 4620 WML Web Browser can be identified using the following user agent string 4620_IP_Phone_Web_Browser 0 1 libwww unknown This user agent string is set as part of the HTTP header field User Agent Known Issues 1 General 1 1 WML Web Browser Application The parameter WMLEXCEPT described in the LAN Administrators Guide available for download at support avaya com works with IP addresses but not with DNS names If this parameter is needed set it with IP addresses in the 4e6xxsettings scr file i e SET WMLEXCEPT 123 456 789 123 1 2 The 4620 WML Web Browser only supports US_ASCII encoding of the WML file 1 3 The 4620 WML browser does no cache any web pages Hence every request to a web page is a new one 2 HTTP bugs 2 1 Form method post is not supported in this release The 4620 WML Web Browser will beep and display the following message method not supported on the top line for a post action 3 HTTP header variables 3 1 The 4620 WML Web browser does not send the charsets supported by the browser 3 2 The HTTP header field Accept Charset is no
17. e LAN Administrators Guide available for download at support avaya com works with IP addresses but not with DNS names If this parameter is needed set it with IP addresses in the 46xxsettings scr file i e SET WMLEXCEPT 123 456 789 123 2 2 The 4620 WML Web Browser only supports US_ASCII encoding of the WML file 2003 Avaya Inc All Rights Reserved Page 29 of 32 2 3 The 4620 WML browser does not cache any web pages Hence every request to a web page is a new one 2 4 WML Web Browser Application lt p gt tag There is a 1024 character limit between lt p gt and lt p gt HTTP bugs 3 1 Form method post is not supported in this release The 4620 WML Web Browser will beep and display the following message method not supported on the top line for a post action HTTP header variables 4 1 The 4620 WML Web browser does not send the charsets supported by the browser 4 2 The HTTP header field Accept Charset is not sent in the header of the HTTP request WML tag bugs 5 1 lt meta gt tag is not supported For a detailed list please refer xyz document Parsing Bugs 6 1 The 4620 WML Web Browser does not support soft hyphen and space character entities in a WML file 6 2 The 4620 WML Web Browser does not support the use of amp in a URL This results in a parsing error and the following error message Page cannot be rendered is displayed on the top line Graphics 7 1 The align attribute for lt input gt is not supported and
18. e server based implementation of the corporate LDAP directory application for the 4620 WML Web Browser named the Avaya 4620 Directory Thin Client Application This Directory application can be downloaded from Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt IP Telephones amp User Agents gt 4600 Series IP Telephones 2003 Avaya Inc All Rights Reserved Page 9 of 32 General FAQ Browser behavior and capabilities This section answers basic questions about the 4620 WML Browser and clears the myths and misconceptions GEN 1 Section GENERAL Question What version of WML does the 4620 WML Browser support Answer The 4620 WML Browser supports the WML 1 2 June 2000 release Sometimes this version of WML is also referred to as WML 1 3 GEN 2 Section GENERAL Question What is the relation between XML and WML Answer WML Wireless Markup Language is a markup language based on XML WML is a XML specification proposed by the Open Mobile Alliance http www wapforum org and follows the XML rules and specifications WML uses tag pairs and attributes for all language features Essentially WML is an XML application Comments Good web site for WML is http www devguru com Technologies wml quickref wml_ intro html GEN 3 Section GENERAL Question Can we call the 4620 WML Browser a XML browse
19. ents in a zipped form The URL for the hosted site is pre configured in the 46xxsettings txt script file Directions to use the zipped document can be found in the readme file at this site o WML Hosted site http Ssupport avaya com elmodocs2 avayaip 4620 home wml o Zipped pages TBD 2003 Avaya Inc All Rights Reserved Page 8 of 32 The documents above can all be found on the Avaya Support Center web site by navigating to our web site as follows Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt IP Telephones amp User Agents gt 4600 Series IP Telephones DOC 3 Section DOCUMENTATION Question Where can I find the hosted site and the zipped file What does the zip file contain Answer Location of the hosted site is http Support avaya com elmodocs2 avayaip 4620 home wml Contents of the ZIP file e WML source pages for the sample launch screen web application Location of the zipped file can be found using the following navigation path from http www avaya com Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt IP Telephones amp User Agents gt 4600 IP Telephones gt SDK and Browser Information DOC 4 Section DOCUMENTATION Question Are there any sample applications or real world applications available for the 4620 WML Web Browser Answer A good example of a real world application is th
20. ge method not supported on the top line for a post action 2 2 HTTP header variables 2 2 1 The 4620 WML Web browser does not send the charsets supported by the browser The HTTP header field Accept Charset is not sent in the header of the HTTP request WML tag bugs 3 1 lt meta gt tag is not supported For a detailed list please refer xyz document 3 2 lt refresh gt tag implementation in a WML page may lead to instability problems Parsing Bugs 4 1 The 4620 WML Web Browser does not support soft hyphen and space character entities in a WML file 4 2 The 4620 WML Web Browser does not support the use of amp in a URL This results in a parsing error and the following error message Page cannot be rendered is displayed on the top line Graphics 5 1 1 Do labels rendered in the soft key label area get truncated on the left and right when the label is too long to fit 5 1 2 The align attribute for lt input gt is not supported and all lt input gt tags are defaulted to LEFT 5 1 3 Text entry in a password input box is in clear text 2003 Avaya Inc All Rights Reserved Page 24 of 32 Appendix B Read me file contents for Version 1 72 Avaya recommends upgrading to the latest release Please check the support avaya com website for the latest release The latest software release can be downloaded from the http www avaya com web site using the following navigation path Home gt Support gt Technical Database
21. ghts Reserved Page 17 of 32 Technical Details WML Issues TECH 1 Section TECHNICAL Question How can I uniquely identify detect the 4620 WML Browser Answer Please see release table for specifics This user agent string is set as part of the HTTP header field User Agent Release 1 71 4620 IP Phone Web _ Browser 0 1 libwww unknown 1 72 4620 IP Phone Web Browser 0 1 libwww unknown 1 73 4620_IP_ Phone Web_Browser 0 1 libwww unknown 1 8 The 4620 WML Web Browser can be identified using the following user agent string AVAYA I GEN v1 8 4620x 0 1 Where Avaya Company Name IGEN Product Family Name v1 8 Firmware version no 4620 Set Type x Reserved Extensions 0 1 Minor Version Number TECH_2 Section TECHNICAL Question What encoding does the 4620 WML Browser support Answer The 4620 WML Web Browser supports US_ASCII encoding of the WML file TECH 3 Section TECHNICAL Question What happens if I try to browse a page that has not been encoded in US_ASCII Answer The 4620 WML Browser will display the page to the best of its ability Some characters may not be renderable TECH 4 Section TECHNICAL Question I see the AVAYA label on one of the softkey labels even though I have specified a label for the softkey Answer The 4620 WML Browser will use the AVAYA softkey label for a lt do gt tag if it finds an unknown
22. gs file on bootup The 46xxupgrade scr file should not be edited Section Question What are the values needed for the 4620 WML Browser in the settings file Answer System Value Name Default_Value WMLCODING ASCIL WMLEXCEPT null string WMLHOME null string WMLPORT 8000 WMLPROXY null string e The 4620 will not display the Web label on the softkey if the system value WMLHOME is null e An HTTP proxy server is not used if WMLPROXY is null or if WMLPROXY cannot be resolved into a valid IP address e The HTTP proxy server is used for all web transactions if WMLPROXY is resolved into a valid IP address and WMLEXCEPT is null e If WMLEXCEPT is not null the HTTP proxy server is only used for URLs whose domains are not on the WMLEXCEPT list A list of IP addresses or an ip address with a wild card can be set here For example SET WMLEXCEPT 1 2 1 3 e WMLCODING stands for the optional Web application Coding Scheme and is the alphabet used for encoding text queries to the server e WMLEXCEPT stands for Web application HTTP proxy server exception domains domains for which the proxy server will not be used which is a list of one or more domains separated by commas without any intervening spaces up to 127 total ASCII characters including commas e WMLHOME stands for the URL of the home page for the Web application e WMLPORT stands for the TCP port number used for the HTTP proxy serve
23. he following navigation path Home gt Support gt Technical Database gt Telephones and End User Devices gt P Telephony Enterprise Class IP Solutions ECLIPS gt 4600 Series I P Telephones Please Note The following section only describes the read me file contents for the 4620 WML Web Browser For the complete read me file contents please check the release documentation 4620 WML Web Browser The 4620 WML Web Browser can be identified using the following user agent string AVAYA GEN v1 8 4620x 0 1 Where Avaya Company Name IGEN Product Family Name v1 8 Firmware version no 4620 Set Type x Reserved Extensions 0 1 Minor Version Number This user agent string is set as part of the HTTP header field User Agent 1 New Features 1 1 Support of images WBMPs on the web application 1 2 Support of WTAI add to phonebook tag Dialable phone numbers on web pages can now be added directly to speed dial 1 3 A new LDAP middleware application available for download at http support avaya com This application allows the 4620 to access an LDAP database server through the web application 1 4 A new simple language selection screen with three new languages Dutch German and Portuguese bringing the total up to eight plus English 1 5 Enhanced local dialing lets you dial directly from web pages and incoming call logs 2 General 2 1 WML Web Browser Application The parameter WMLEXCEPT described in th
24. ication credentials and a Web request results in a HTTP 302 error redirection to an alternate URL the 4620 WML Web Browser displays the proxy authentication login screen 1 4 Run time variable substitution is not supported for the following tags and attributes 1 title attribute of the lt card gt tag 2 label attribute for the lt do gt tag 3 title attribute of the lt select gt tag 4 ivalue attribute of the lt select gt tag 5 title attribute of the lt optgroup gt tag 6 title attribute of the lt option gt tag 7 title attribute of the lt input gt tag 8 alt attribute of the lt image gt tag 9 title attribute of the lt anchor gt tag 10 title attribute of the lt a gt tag 1 5 The 4620 WML Web Browser only supports US ASCII encoding of the WML file 1 6 The 4620 WML browser does no cache any web pages Hence every request to a web page is a new one 2003 Avaya Inc All Rights Reserved Page 23 of 32 1 7 If the user goes off hook while in text entry mode in the 4620 WML browser application the text entry mode will be lost And the user will not recover it once the user goes back on hook Afterwards the text entry mode will not work properly 1 8 Pressing refresh Home or Phone Exit button when the proxy authentication screen is displayed will lead to an unstable state HTTP bugs 2 1 Form method post is not supported in this release The 4620 WML Web Browser will beep and display the following messa
25. lt do gt tag A lt do gt tag is considered an UNKNOWN type if the type attribute for the lt do gt tag is missing or the type attribute specified by the author does not correspond to one of the acceptable types as specified in the WML 1 3 specs Remember WML files are case sensitive and type attributes must be in lower case TECH_5 Section TECHNICAL Question How does the 4620 WML Browser handle long softkey labels Answer Please see release specifics below 2003 Avaya Inc All Rights Reserved Page 18 of 32 Release 1 71 Do labels rendered in the soft key label area get truncated on the LEFT and RIGHT when the label is too long to fit 1 72 Do labels rendered in the soft key label area get truncated on the RIGHT when the label is too long to fit 1 73 Do labels rendered in the soft key label area get truncated on the RIGHT when the label is too long to fit 1 8 Do labels rendered in the soft key label area get truncated on the RIGHT when the label is too long to fit TECH_6 Section TECHNICAL Question Does the 4620 WML Browser support WML variables Answer Please see release table for specifics Release 1 71 Yes Only supports the format variable name 1 72 Yes Only supports the format variable_name 1 73 Yes Only supports the format variable_name 1 8 Yes Supports both variable_name and the variable name
26. nc All Rights Reserved Page 6 of 32 Acronyms and Glossary Item Definition Card A WML card is similar to an HTML page but WML delivers a set deck of closely related cards The complete WML page comprises a collection of various cards of which only one is visible on the browser at one time As each of the cards is labeled by a name and ID they can be linked together without difficulty The WML page provider determines the content of the card The browser determines how this card will be displayed rendered Deck A deck can be described as a stack of cards When the browser downloads a WML page it really is downloading a deck of cards but only one card in the deck is visible at a time HTML HyperText Markup Language Hyper Text Markup Language is a text based way of describing data for transmission over the Internet HTML is usually used with larger color displays HTTP Hypertext Transfer Protocol Hyper Text Transfer Protocol is a protocol that a web server and a web client use to contact each other and request and deliver files LAN Local Area Network MIME Multi purpose Internet Mail Extensions SDK Software Developer s Kit URL A URL Uniform Resource Locator previously Universal Resource Locator is the address of a file resource accessible on the Internet User agent The client that initiates a request These are often browsers editors spiders web
27. nd tags please refer the 4600 Series IP Telephone R1 8 LAN Administrator s Guide The document can be found using the following navigation path from http www avaya com Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt Enterprise Class IP Solutions ECLIPS gt 4600 Series IP Telephones gt Administration amp Operation GEN 5 Section GENERAL Question What is HDML Does the 4620 WML Browser support it Answer HDML Handheld Device Markup Language was first proposed in 1997 by Unwired Planet as a standard Later on in 1999 along with other industry players a new organization wapforum org was formed and a new specification WML was proposed In short both languages have similar programming model and functionality Major differences are that HDML is not an XML based language and does not have any support for a client side scripting language such as WMLScript Today very few phone com browsers support HDML The 4620 WML Browser does NOT support HDML Comments Reference http www allnetdevices com developer tutorials 2000 06 09 hdml_o r html GEN 6 Section GENERAL Question What is difference between HTML and WML What can I do with HTML that I cannot do with WML Which one is better Answer HTML is a specification that was first proposed by w3c org HTML is not based on an XML specification WML is an application of XML EXtensible
28. plement a solution where users store bookmarks on a database on the server and the user then simply retrieves them by going to the web page GEN _ 17 Section GENERAL Question Does the 4620 WML Browser support cookies Answer Cookies are not supported on the 4620 WML Browser GEN _ 18 Section GENERAL Question Does the 4620 WML Browser support sessions and session variables Answer A browser handles Session and Session variables by storing temporary cookies Since cookies are not supported on the 4620 WML Browser sessions and session variables are not supported 2003 Avaya Inc All Rights Reserved Page 14 of 32 Section GENERAL GEN_ 19 Question Can I change the font or the size of a font displayed on the 4620 WML Browser Answer It is not possible to change the typeface itself on the browser Also there is no WML tag specifically to do this 2003 Avaya Inc All Rights Reserved Page 15 of 32 Scripts Common WEB Related values Section Question What is the right format to set variables in the settings file Answer The proper way to set a variable in a script is SET variable value The following are invalid SET variable value AND variable value These variables are set in the 46xxsettings txt file The 46xxupgrade scr file contains lines that instruct the 4620 to download the settin
29. quest 3 WML tag bugs 3 1 lt meta gt tag is not supported For a detailed list please refer xyz document 4 Parsing Bugs 4 1 The 4620 WML Web Browser does not support soft hyphen and space character entities in a WML file 2003 Avaya Inc All Rights Reserved Page 25 of 32 4 2 5 Graphics 5 1 5 2 6 Others 6 1 6 2 6 3 The 4620 WML Web Browser does not support the use of amp in a URL This results in a parsing error and the following error message Page cannot be rendered is displayed on the top line The align attribute for lt input gt is not supported and all lt input gt tags are defaulted to LEFT Text entry in a password input box is in clear text WML Web Browser Application lt input gt tag emptyok attribute behavior is switched In this release false permits empty values while true forbids empty values WML Web Browser Application lt p gt tag There is a 1024 character limit between lt p gt and lt p gt WML Web Browser Application WML Variables the var_name format is not supported All WML variables must be in the form var_name 2003 Avaya Inc All Rights Reserved Page 26 of 32 Appendix C Read me file contents for Version 1 73 Avaya recommends upgrading to the latest release Please check the support avaya com website for the latest release The latest software release can be downloaded from the http www avaya com web site using the following navigation path Hom
30. quests As a result network congestion and or network delays the request may 2003 Avaya Inc All Rights Reserved Page 21 of 32 cause the browser to hang and require the phone to be reset This was fixed in Release 1 72 2003 Avaya Inc All Rights Reserved Page 22 of 32 Appendix A Read me file contents for Version 1 71 Avaya recommends upgrading to the latest release Please check the support avaya com website for the latest release The latest software release can be downloaded from the http www avaya com web site using the following navigation path Home gt Support gt Technical Database gt Telephones and End User Devices gt IP Telephony Enterprise Class P Solutions ECLIPS gt 4600 Series IP Telephones C Please Note The following section only describes the read me file contents for the 4620 WML Web Browser For the complete read me file contents please check the release documentation 4620 WML Web Browser The 4620 WML Web Browser can be identified using the following user agent string 4620_I1P_Phone_Web_Browser 0 1 libwww unknown This useragent string is set as part of the HTTP header field User Agent Known Issues 1 General 1 1 There is no timeout for HTTP requests As a result network congestion and or network delays the request may cause the browser to hang 1 2 WMLEXCEPT is not supported in this release 1 3 When internet access requires proxy authent
31. r WMLPROXY stands for the IP address in dotted decimal or DNS 2003 Avaya Inc All Rights Reserved Page 16 of 32 name format of an HTTP proxy server If the web pages accessed by the 4620 are completely on the customer s intranet WMLPROXY WMLPORT and WMLEXCEPT need not be set If WMLPROXY is null the values of WMLPORT and WMLEXCEPT do not matter Section Question How do I create a customized 46xxsettings txt script file for the 4620 and other IP Telephones Question Is there an application or wizard available to create customized script files for 4620 Web WML settings Answer Yes the Avaya 46xx Settings Script Wizard is available to automate this task Avaya 46xx Settings Script Wizard is a PC based Windows software tool designed to help customer administrators create 46xxsettings txt files tailored for their specific environments and preferences The settings script wizard can also load any previous software release script files 46xxsettings scr and will retrieve the settings values of the variables This application can be downloaded from our support site from the following web page at Home gt Support gt Technical Database gt Telephone Devices amp User Agents gt Enterprise Class IP Solutions ECLIPS gt 4600 Series IP Telephones gt Software Downloads gt 4620 4630 Settings Wizard for Release 1 8 2003 Avaya Inc All Ri
32. r instead of a WML browser Answer Refer above Since WML is an XML application the 4620 WML browser is a XML browser that supports WML tags Avaya supports industry standard WML specifications on the 4620 WML Browser GEN 4 Section GENERAL Question In short can you summarize the capabilities of WML Answer WML support six key areas e Text presentation and layout Line breaks basic text formatting and alignment are supported by WML e Images WML supports Wireless Bitmap images and alignment on the screen e User Input WML supports choice lists multilevel choice lists text entry and task controls e Cards and decks User interaction is divided into cards Navigation is primarily between cards Decks are related sets of cards and are saved as a single file e Navigation WML supports the standard Internet URL naming scheme and anchored links allowing navigation between cards in a deck between decks or between other resources on the network such as databases e State and context management WML allows for variables to be passed between files Instead of sending a complete string variables can be sent and substituted at runtime The user agent can cache both variables and WML files minimizing cache hits and server requests It is also possible to pass variables between different cards in the same deck 2003 Avaya Inc All Rights Reserved Page 10 of 32 Comments For a complete list of supported features a
33. settings file 16 2003 Avaya Inc All Rights Reserved Page 4 of 32 How do create a customized 46xxsettings txt script file for the 4620 and other IP Telephones s s csc0s cictaeetetnwtatansecies Wiese tele tduaes a A E ined dance 17 Is there an application or wizard available to create customized script files for 4620 Web WML SettingS ccceceee eect ee eee eee eta aetna ene e nae 17 Technical Details WML SSUES ssscscessessesseeeeeseneesseseeesenseseessessesssssssesess 18 How can uniquely identify detect the 4620 WML Browser cccecceeeeeeeeeaes 18 What encoding does the 4620 WML Browser SUppOrt ccceceee cece ee eee teens 18 What happens if try to browse a page that has not been encoded in US AS CVG renint ee e on wus te ign sateen E EE A a a has ened ainelees EE 18 see the AVAYA label on one of the softkey labels even though have specified a label for the Softkey cceceec cece cece eee eee eae eee etna e eet a eee ne eee 18 How does the 4620 WML Browser handle long softkey labels 000 18 Does the 4620 WML Browser support WML variables ccceeeeeeee seen ee ee eee 19 What is the size limit on a WML file 00 0 0 c ccc eee e eee ee teeta ena aeee 19 What form methods are supported in the 4620 WML BrowSer ccceeeseeeeees 19 What is the memory size limit on a WBMP image ccceeeeee eens eee
34. stions FAQ Issue 1 8 Introduction The Avaya 4620 IP Telephone comes with XML capable Web browsing software will be referred to as the 4620 WML Web Browser henceforth The 4620 Telephone has a 168 pixel by 132 pixel four gray scale LCD display The area of the display available for presenting a WML web page to the user is 168 pixels across by 96 pixels in height arranged in 6 rows each 16 pixels in height In addition the top row will display the web page title if any and the bottom row presents up to four softkey labels at one time each a maximum of 6 characters that are used for lt do gt tags The data types and other features supported in this browser include e WML 1 2 June 2000 WML 1 3 WBMP image format e HTTP 1 1 The 4620 Web Browser FAQ is a continuously changing document Please remember to download the latest copy from the web site Release Matrix Release Date Comments 1 71 08 12 2002 First release of the 4620 WML Browser 1 72 12 09 2002 Multilingual display capability added Bug fixes in the Web Browser Software 1 73 02 03 03 A patch release for 1 72 No new functionality has been added 1 8 06 25 03 Added support for WBMP images Added new WTAI Add to Speed Dial functionality New HTTP USER AGENT string 3 additional languages added Enhanced Local Dialing lets you dial directly from the web pages without manipulating dial strings 2003 Avaya I
35. t sent in the header of the HTTP request 4 WML tag bugs 4 1 lt meta gt tag is not supported For a detailed list please refer xyz document 5 Parsing Bugs 5 1 The 4620 WML Web Browser does not support soft hyphen and space character entities in a WML file 2003 Avaya Inc All Rights Reserved Page 27 of 32 5 2 6 Graphics 6 1 6 2 7 Others 7 1 7 2 7 3 The 4620 WML Web Browser does not support the use of amp in a URL This results in a parsing error and the following error message Page cannot be rendered is displayed on the top line The align attribute for lt input gt is not supported and all lt input gt tags are defaulted to LEFT Text entry in a password input box is in clear text WML Web Browser Application lt input gt tag emptyok attribute behavior is switched In this release false permits empty values while true forbids empty values WML Web Browser Application lt p gt tag There is a 1024 character limit between lt p gt and lt p gt WML Web Browser Application WML Variables the var_name format is not supported All WML variables must be in the form var_name 2003 Avaya Inc All Rights Reserved Page 28 of 32 Appendix D Read me file contents for Version 1 8 Avaya recommends upgrading to the latest release Please check the support avaya com website for the latest release The latest software release can be downloaded from the http www avaya com web site using t
36. t to invalid port Page cannot be rendered intranet site gt e WMLPROXY is set to valid server e WMLEXCEPT is present 12 SET WMLHOME lt valid WML e WMLPORT is set to invalid port Page cannot be rendered intranet site gt e WMLPROXY is set to valid server e WMLEXCEPT is present 13 SET WMLHOME lt valid WML e DNSRVR is set to invalid server Page cannot be rendered internet site gt 1 2003 Avaya Inc All Rights Reserved Page 31 of 32 2003 Avaya Inc All Rights Reserved Page 32 of 32
37. xample gt close the tag on your way out lt example gt 2003 Avaya Inc All Rights Reserved Page 7 of 32 Documentation SDK FAQ DOC 1 Section DOCUMENTATION Question What is the location of the SDK document Answer The 4620 SDK can be found using the following navigation path from http www avaya com The document is titled 4620 SDK Description DOC 2 Section DOCUMENTATION Question What are the contents of the SDK Document Answer The 4620 SDK contains the following This one page overview describes the SDK with URLs for the items below e LAN Administration Guide Appendix C this section discusses all the WML 1 2 tags that are supported as well as how they are rendered on the phone o PDF version o Zip format e Guide on how to set WAP WML MIME types for Microsoft IIS and for Apache so that a customer s server has the capability to handle WML pages o PDF Version o Zip format e Guide on how to write WML code so that a user can create web pages using WTAI click to dial and add to speed dial functionality o PDF Version o Zip Format e Guide on how to write WML code so that a user can enter a URL in a text entry area o PDF Version o ZIP Version e 4620 User s Manual o PDF version o ZIP format e Sample Home Screen and applications on support avaya com The user has a choice to use the WML pages that are hosted on http Support avaya com site or to receive these docum
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