User Manual - Cox Communications
Contents
1. Partial Month Services Reflects charges credits for service changes made during the previous billing period Promotional Savings Highlights your monthly promotional savings from bundled services or special offers 6200 CHO XRF 19 0023484 02172008 YYYNIANY O1 February 10 2009 bill for Steve Smith Account number 001 0110 008999999 CREDIT ADJUSTMENT DETAIL Service Credit Jan 12 1000 D Your Cox Bundle saved you 21 70 this month TOTAL CREDIT ADJUSTMENT DETAIL 510 00 Your Control Plus package includes basic monthly service and 5 features O SUMMARY OF CHARGES USAGE CHARGES Monthly Services 115 98 Pay Per View Panui asi S 294 Shrek tha Third Jan 25 3 99 Usage Charges 439 Total Pay Per View One Time Charges 20 00 Telephone Taxes Fees and Surcharges 11 88 Usage for 478 555 9999 a T 2K Long Distance 0 40 TOTAL NEW CHARGES 5155 19 Total Telephone 0 40 Q MONTHLY SERVICES Fab 10 Mar 9 TOTALUSAGE CHARGES S30 Bundle Cox Bundle Discount 21 70 Cable ONE TIME CHARGES AND CREDITS Oxi Standard Service rd installation 20 00 ai TOTAL ONE TIME CHARGES AND CREDITS 20 00 Toral Cable 5449 ees Internet TAXES FEES AND SURCHARGES High Speed Internet Preferred 41 99 Cable Fees Telephone FCC Fee 0 06 478 555 9999 Franchisafee 258 Digital Telephone 4120 Total Cable Fees 2 64 Towa Telephone 41 20 Telephone Taxes Fees and Surcharges Ne Taxes MONTHLY SERVICES 115 TOTAL LY SE 115 98 County Tex aia C Pamo Federal E2. User Manual Everything you need to know about your new digital telephone service INTRODUCTION Dear Cox Customer Welcome to a better choice in local and long distance phone service and a better value With Cox Digital Telephone you ll enjoy home phone service at a lower price Like the millions of satisfied customers already using Cox Digital Telephone you get service you can count on You get reliable service plus great features that make your life easier Begin exploring the many calling features such as Caller ID Voice Mail and Call Waiting that are available to you In addition this state of the art network can bring you our other popular digital services like Cox Digital Cable and Cox High Speed Internet Finally if you ever need help our outstanding customer service is here for you 24 7 Feel free to call us for answers or visit www cox com telephone Table of Contents Calling Features Anonymous Call Rejection pirssi eee eee 2 Busy Line R6Gliali s cc0 ncescasan treniran evans eed ee HORS roe gees 2 Call Forwarding iiss 0cckaccale nor eiees Sa aa A nausea EE BRE eae 2 Calli Forwarding BUSY sess verran g aana doe Andi eared Raves 3 Call Forwarding No Answer 0 0 is ieiet aiioa iien eaa 4 Call Forwarding Remote Access 00 000 c cece eee eee ee 4 Caller IDs iguaas covhasaoudanw she terdinah ca talon oath den sala madieae 5 Call rIDIBlO CAG wide sb adap dad s a nadie and EEE E
3. 1 Press 2 Follow the voice instructions to remove any or all of those numbers from your rejection list To hear instructions again 1 Press Notes You will not be notified when calls have been rejected You may press 1 0 or at any time rather than waiting for the voice instructions The list you create here is separate from any other lists you may be using for Priority Ringing Call Waiting Selective Call Acceptance Selective Call Forwarding and similar services Speed Calling Quickly dial your most frequently called numbers You can enter up to eight telephone numbers local or long distance into your Speed Calling list Then you can reach those people by dialing just one digit To program your Speed Calling list 1 Make a list of eight frequently dialed numbers Assign each one a digital code from 2 to 9 Lift the handset and listen for the dial tone Press x 4 Listen for the dial tone Dial a one digit speed code Choose any number 2 through 9 Dial the telephone number you wish to assign to that speed code Enter the number exactly as if you are calling directly 7 digit 10 digit or 1 plus the area code Os ON e w IN 7 Listen for the confirmation tone If you do not hear a confirmation tone Press To call someone on your Speed Calling list 1 Lift the handset and listen for the dial tone 2 Dial the one digit speed code then Press key To change your Speed Calling list
4. Dialing Instructions for Operator Assisted Calls Just Press 0 To reach a helpful Cox Operator for assistance in placing a call simply press 0 To make an operator assisted call by dialing the number yourself simply Press 0 the area code phone number When the Cox Operator answers say what type of call you wish to make Continued on page 14 42 A IMPORTANT INFORMATION Directory Assistance Just Press 411 Cox brings you an easy to use Directory Assistance Service Simply call 411 to obtain the telephone number of any listed number anywhere in the U S There is no need to know the ever changing area codes of cities across the country When you call 411 provide the area you are looking for and ask for the desired listing It s that easy A nominal charge applies per request Taxes and Surcharges amp Other Telephone Charges Not all taxes fees and surcharges are applicable in all states and not all state and local taxes fees and surcharges are included Federal Tax This tax goes directly to the Federal Government for general spending The tax applies to local exchange non recurring service charges access line charges intrastate toll and interstate toll E 911 Charge This charge supports the cost of providing 911 emergency services and applies to local exchange revenue Universal Service Fund Fee USFF This federally mandated fund ensures affordable telephone
5. Just follow the voice instructions to dial an additional code and the call will be traced HOW IT WORKS E l Call Waiting You ll know when another caller is trying to reach you You can use your telephone without missing other calls A special tone alerts you to a waiting call the person calling you hears normal ringing To answer a waiting call 1 When you re on the phone a special tone tells you a second call is waiting 2 Simply press and quickly release the flash button or switchhook on your telephone Your first caller is automatically placed on hold while you re connected with the second caller To alternate between callers 1 Simply press and quickly release the flash button or switchhook While you talk with one caller the other will automatically be placed on hold Each conversation remains private To end either call 1 Hang up 2 Your phone will ring 3 When you answer you ll be connected with the remaining caller To turn off Call Waiting before making a call 1 Lift the handset and listen for the dial tone 2 Press x 0 3 Listen for the confirmation tone 4 Dial the telephone number you wish to call Now your call will not be interrupted by the Call Waiting tone New callers will hear a busy signal 5 After you hang up Call Waiting automatically turns on again Call Waiting ID Combine Caller ID and Call Waiting Combines and enhances Caller ID and Call
6. t get to the phone You can easily change the forwarding number It even works when on another call To turn on the Service 1 Lift the handset and listen for the dial tone 2 Press x 9 2 3 Listen for the dial tone 4 Then dial the number where you want your calls forwarded Enter the number exactly as if you are calling directly 7 digit 10 digit or 1 plus the area code 5 When the phone is answered your Call Forwarding No Answer is in effect If the line is busy or there s no answer Hang up 7 Within two minutes repeat steps 1 4 above You ll hear a confirmation tone to let you know your Call Forwarding No Answer is now working To turn off the Service 1 Lift the handset and listen for the dial tone 2 Press x 9 3 3 Listen for the confirmation tone then hang up Your Call Forwarding No Answer is now off To change the forward to number 1 Turn off Call Forwarding No Answer see directions above 2 Repeat the steps above to turn on Call Forwarding No Answer entering the new forward to number Note Voice Mail automatically includes this service However Voice Mail customers have only limited functionality for Call Forwarding Busy If you subscribe to Voice Mail you cannot forward calls using this feature to destinations other than the pre programmed Voice Mail number Call Forwarding Remote Access Turn on turn off or change your forwarding number You ca
7. 1 Lift the handset and listen for the dial tone Press x 4 Listen for the dial tone Dial the one digit speed code you wish to change Oil a G Listen for the cancellation tone then the dial tone Follow steps 4 7 above to re program your Speed Calling list This service is conveniently available on a monthly subscription as well as on a per use basis Not available in all Cox areas HOW IT WORKS Three Way Calling Talk with two people in different places at the same time When you re talking with someone you can add a third person to the call It s easy to coordinate family schedules or hold a telephone conference with business colleagues To add a third person to the call 1 Press and quickly release the flash button or switchhook to place the first person on hold 2 Listen for the dial tone 3 Dial the third person s phone number 4 To make the three way connection press and quickly release the flash button or switchhook You can now talk with both people at the same time To cancel the three way connection 1 Ifthe third person did not answer or you wish to disconnect them just press and quickly release the flash button or switchhook You ll be reconnected to the person holding 2 Or if either of the two people hang up you can continue talking with the remaining person Toll Restriction Restricts long distance calls being made from your home Allows you to
8. Waiting Lets you use your telephone without missing other calls A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling This puts you in control of which calls you ll take Subscription to Caller ID requires the purchase of a display telephone or an add on display unit Distinctive Ring Allows one phone line to be assigned two phone numbers Distinctive Ring allows you to identify incoming callers by using a separate unique ring two fast rings for the second number Your kids can have their own number they ll know when that phone call is for them when they hear the double ring It can be also used for a fax machine Distinctive Ring is the easy way to keep business and personal calls apart To turn on the service 1 Simply call your Cox customer care center and a representative will be happy to assist you in subscribing to the feature Not available in all Cox areas N co HOW IT WORKS Long Distance Alert Identify incoming long distance calls Now you can know which incoming calls are long distance With this service incoming long distance calls will have a distinctive ring or a distinctive call waiting tone indicating that the call is long distance To turn on off 1 Press x 4 9 and follow instructions Not available in all Cox areas 900 and 976 Number Blocking Restricts specific types of calls from being made from
9. those numbers To hear instructions again Press 0 Notes You may press 1 0 or at any time rather than waiting for the voice instructions This service can work with Call Forwarding all calls Numbers on your preferred list will follow you to your Selective Call Forwarding number All other calls will be routed to your regular Call Forwarding number Selective Call Rejection Don t let unwanted calls disturb you You can program your phone to reject calls from any number you place in the rejection list When your service is turned on any callers in this list will hear an announcement that you re not accepting calls at this time All other calls will ring through as usual How to use 1 Lift the handset and listen for the dial tone 2 Press x 6 0 3 Listen for an announcement telling you whether the feature is currently on or off The recorded voice will then tell you how many if any numbers are currently stored in your rejection list 4 Follow the voice instructions and Press 3 to turn the feature ON or turn the feature OFF To add the last caller to your rejection list 1 Press 0 4 To hear the phone numbers on your list 1 Press o 2 After the list is read voice instructions will follow To add a number to your list 1 Press 2 Follow the voice instructions you ll hear You can store up to 31 phone numbers in your rejection list To remove a number from your list
10. those who have blocked their numbers When you ve turned this service on any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove the blocking and then call back All other calls will ring through as usual To turn on the Service 1 Lift the handset and listen for the dial tone 2 Press x 3 Listen for a confirmation tone or announcement Hang up To turn off the Service 1 Lift the handset and listen for the dial tone 2 Press x 3 Listen for a confirmation tone or announcement Hang up Note You will not be notified when calls have been rejected Busy Line Redial Get through to busy numbers as soon as they re available This service is conveniently available on a monthly subscription as well as on a per use basis You can save time dialing busy numbers over and over Your phone rings you as soon as the line is available and automatically connects you How to use 1 After you hear a busy signal hang up Lift the handset and listen for a normal dial tone 2 Press x 6 6 3 If the line is still busy hang up Your phone will check the number for up to 30 minutes 4 Aspecial callback ring alerts you if the line becomes available some phones ring normally 5 Lift the handset to automatically place the call To cancel your Callback request 1 Lift the handset and listen for a n
11. will not be able to see your number displayed on their telephone display screen Instead a P or Private will be displayed Caller ID Per Line Blocking Block your number from being displayed to others Always blocks your number from being displayed to others By contacting your Cox customer care center you can arrange to prevent your telephone number and name from being displayed on all calls from your line In order to temporarily suspend the service and therefore allow your number to be displayed to others for a particular call simply press x Continued on page 6 e Note Both of the Caller ID Blocking services are provided free of charge Please notify Cox of your blocking option choice If no option is chosen Caller ID Per Call Blocking will be assigned Once a blocking option is selected you will be allowed to change the blocking option one time free of any service charge Call Return Easily dial your last caller even if you didn t answer This service is conveniently available on a monthly subscription as well as on a per use basis If you can t get to the phone in time you can still find out who called Return the call by dialing a simple code How to use 1 Lift the handset and listen for a normal dial tone 2 Press x 6 9 A recorded voice will give you the phone number of the call you missed and ask if you want to use Call Return Just follow the voice instructions If the line is busy o
12. your home Cox Communications can block calls to 900 and 976 numbers dialed from your home Please call your Cox customer care center to find out more Priority Ringing You ll know when someone special is calling When you make a list of special callers your phone uses a special ring to announce calls from any of those numbers If you also have Call Waiting you ll hear a special Call Waiting tone How to use 1 Lift the handset and listen for the dial tone 2 Press x 6 3 Listen for an announcement telling you whether the feature is currently on or off The recorded voice will then tell you how many if any numbers are currently stored in your list 4 Follow the voice instructions and Press 3 to turn the feature ON or turn the feature OFF To add the last caller to your list Press 0 1 To hear the phone numbers on your list 1 Press 2 After the list is read voice instructions will follow To add a number to your list 1 Press 2 Follow the voice instruction you ll hear You can store up to 31 phone numbers on your list To remove a number from your list 1 Press 2 Follow the voice instructions to remove any or all of those numbers To hear instructions again 1 Press 0 Notes You may press 1 0 or at any time rather than waiting for the voice instructions The list you create here is separate from any other lists you may be using for Selective Call Acceptance Selective Call Forwar
13. 86 Credit Adjustments 10 00 Payment Received Jan 25 126 86 Channel Line up change Effective March 31st Cox will REMAINING PREVIOUS BALANCE 10 00 be moving Oxygen from channel 65 in the Expanded Basic une to channel 351 in the Digital Variety Tar JAL NEW CHARGI 155 1 Additionally Discovery Health will be moving from channel 70 to channel 6 on March 31st TOTAL DUE BY MAR 4 2009 145 19 Q Your Cox Bundle saved you 21 70 this month O Remittance Document Please return this portion of your bill with your payment Make sure the Cox address shows in the return window envelope February 10 2009 bill for Steve Smith Account number 001 0110 008999999 Service at 123 Main Street Anywhere USA 12345 6789 EasyPay TOTALDUE BY MAR 4 2009 S145119 Visit cox com easypay or call 478 555 1234 to have TOTALBUE BY 4 2007 145 19 your payment deducted from your checking savings or credit card accoum each month See back of this pege for other payment options COX COMMUNICATIONS RETAIL PROCESSING CENTER PO BOX 123456 SOMEWHERE USA 45678 4567 MavvvealUesLalatesLatectaLooubsloatoelteslovutevell 888810009123456789122062 16 INFORMATION Summary of Charges Ata glance view Payment Options Presents of your charges for this billing period convenient payment options including 24 7 automated phone cox com Monthly Services Reflects services EasyPay and papertess billing received for the full billing period
14. E 5 CalERE GUI sia 58 achat ins Rr REPE say i EREE E EEE ended ih Dae sant 6 Call Trace teiros ous tereni oo Cad ad Es G ae ae Soe Oo ee Re Aen ee 6 Call Waiting ss ci Se ids ce ete bated en Meena eee eda tewk amen mew ae 7 CallhWaitinglD oa sa ots E arta ly Se Bod ahem muerte E dy dies where at 7 DISHNCHIVE RINGes cr terere ta ne akt Sian EE nE wee R Us tenon Se ENES 7 Long Distance Alert soteira crane p ee abot Sede ce E ESEA 8 900 976 Number Blocking ss cers sresasss ni rennes anner keniin ene 8 PRORILY RINGING s sa grace eels EANA RE EAA E EE E R EAA 8 Selective Call Acceptance 0 cece eee eee 9 Selective Call Forwarding i0xsacws cos sb ducawtacactarendieweros 9 Selective Call Rejection 0 0 ee eee eee 10 Speed Calling nreo e tna es teh PEE E E ada Moana wes Gates 11 Three Way CallinGiscs ccg coaddee cas see ewes tare heed epee a 12 Toll Restriction 2 52 2 cisex dow wate Qo eee Mage nie TRE E Wl the dae eae a 12 International Calling 3 15 65 cscs eee erased agains da d EE E aN 13 Operator Services erento acesi ainnis aE tn scm UKURE E E a LEETE E ap aae 13 Taxes And Surcharges uanuaunuan naarn nrnna eens 14 Important Customer Safety Information 00 0000004 14 Important Numbers and Helpful Information 15 Billing Information ne ee 92 sevice cine paw So Sas ode tee he ow SR Se LR Ras 16 N HOW IT WORKS Anonymous Call Rejection Refuse calls from
15. am of professionals who are continually trained on the latest technology It s also why we give you free service calls and repair plus an On Time Guarantee for service and installation Customer Care and Repair Service Press 611 from your phone or call your local customer service number located on your Cox bill statement Call our repair service for any problem with your telephone line We will repair any problems in the network up to the point where the line enters your home or business at no additional charge Certain restrictions apply If installation or service call is not within designated appointment window receive 20 credit on next month s bill Other restrictions apply U1 BILLING INFORMATION How to read your bill Your Account Number Your Account Summary Reflects charges payments and credits as of How to Reach Us your bill print date Payment Coupon To pay by mail simply tear off and enclose with your payment Important Messages Reminders and Offers CO February 10 2009 bill for Steve Smith FEWN 215APFAPGBP85013 1 Account number 0010110 0089999997 STEVE SMITH Pia 9999 123 MAIN ST Service at 123 Main Street ANYWHERE USA 12345 6789 Anywhere USA 12345 6789 WavrevelMbaedatateedateeledanatatorteelellestoatiall Questions Call us at 478 555 1234 3 i Thank you for choosing Cox Communications E ACCOUNT SUMMARY as of Feb 10 2009 Previous Balance 126
16. ding and similar services HOW ITV Selective Call Acceptance Decide which calls you ll take How To Use 1 Lift the handset and listen for the dial tone 2 Press x 6 4 3 Listen for an announcement telling you whether the feature is currently on or off The recorded voice will then tell you how many if any numbers are currently stored in your acceptance list 4 Follow the voice instructions and Press 3 to turn the feature ON or turn the feature OFF To add the last caller to your acceptance list 1R Press 0 0 To hear the phone numbers on your list 1 Press 1 2 After the list is read voice instructions will follow To add a number to your list 1 Press 2 Follow the voice instruction you ll hear You can store up to 31 phone numbers on your list To remove a number from your list 1 Press 2 Follow the voice instructions to remove any or all of those numbers To hear instructions again 1 Press 0 Notes You may press 1 0 or at any time rather than waiting for the voice instructions The list you create here is separate from any other lists you may be using for Priority Ringing Call Waiting Selective Call Forwarding Selective Call Rejection and similar services Selective Call Forwarding Decide which callers should follow you to another number You can program your phone to forward only those calls from a special list of numbers to another number such as your ce
17. ding entering the new forward to number Call Forwarding Busy When your line is busy your callers can reach someone else Whenever you re on the phone you can be sure your callers can talk with someone else or can leave a message for you Easily turn it on or off or change the forwarding number anytime To turn on the Service 1 Lift the handset and listen for the dial tone 2 Press x 9 0 3 Listen for the dial tone 4 Dial the number where you want your calls forwarded Enter the number exactly as if you are calling directly 7 digit 10 digit or 1 plus the area code 5 When the phone is answered your Call Forwarding is in effect If the line is busy or there s no answer 6 Hang up 7 Within two minutes repeat steps 1 4 above You ll hear a confirmation tone to let you know your Call Forwarding Busy is now working To turn off the Service 1 Lift the handset and listen for the dial tone 2 Press x 9 1 3 Listen for the confirmation tone then hang up Your Call Forwarding Busy is now off To change the forward to number 1 Turn off Call Forwarding Busy see directions above 2 Repeat the steps above to turn on Call Forwarding Busy entering the new forward to number HOW IT WORKS Call Forwarding No Answer Whenever you can t answer forward your calls to someone who can You can be sure that your calls won t go unanswered even if you can
18. elephone at all if you wear a pacemaker We recommend any telephone repair service be performed by trained professionals However in the event you perform your own telephone repair work please remember that telephone lines carry an electrical current To avoid contact with electrical current e Use a screwdriver or other tools with insulated handles e Do not touch screw terminals or bare conductors with your hands e Do not work on your telephone wiring while a thunderstorm is in the vicinity e Be sure that your modular plug is not connected to the test jack while you are working on your telephone wiring e Do not place telephone wiring or connections in any conduit outlet or junction box containing electrical wiring e Protectors and grounding wire placed by Cox must not be connected to removed or modified Don t worry We protect your personal information Protecting your privacy and personal information is extremely important to us Unlike many other companies Cox does not sell your name address or phone number to anyone In addition we will not disclose any other information about you to other companies such as credit information calling patterns or demographics With Cox rest assured that your information is secure For more information go to www cox com support Important Numbers and Helpful Information About Your Service Dedicated to Service Customer care is very important to Cox That s why we have a local te
19. iption to Caller ID requires the purchase of a display telephone or an add on display unit How to use 1 When you receive a call wait until your telephone completes the first ringing signal 2 The telephone number calling you and the name associated with that number in telephone company records will automatically appear on your display screen Notes Ifa letter P or Private appears on your display after the first ring the caller may have blocked the display of their name and number by pressing 67 or dialing 1167 on a rotary phone before placing the call uu If unknown name unknown number out of area unavailable or O appears the caller is in an area that does not support Caller ID services Caller ID Per Call Blocking Block your number call by call from being displayed to others nu Whenever you make an outgoing call your telephone number will be transmitted to persons and businesses who subscribe to Caller ID service As a Cox customer you have two options for blocking of your information from being transmitted However calls to 911 800 and 900 numbers cannot be blocked By dialing a code before you place a call you can prevent your phone number from appearing on the Caller ID display of the person receiving your call How to use 1 Liftthe handset and listen for the dial tone 2 Press x 6 3 Dial the number you re calling as usual 4 The person you ve called
20. ll phone When your service is turned on calls from numbers in your forward list will be re routed to your forward to number All others will ring at your phone as usual How to use 1 Lift the handset and listen for the dial tone 2 Press x 6 3 3 Listen for an announcement telling you whether the number is currently stored in your forward list 4 Follow the voice instructions and Press 3 to turn the feature ON or turn the feature OFF To add the last caller to your forward list ils Press H 0M0 Continued on page 10 9 9 To enter your forward to number 1 The first time you turn on the service you ll be asked to enter the number you would like your special calls forwarded to Enter the number exactly as if you are calling directly 7 digit 10 digit or 1 plus the area code From then on the system will simply remind you of the current forward to number 2 Ifthe current number is correct Press 4 3 If you wish to change the current forward to number Press 0 and then follow the voice instructions To hear the phone numbers on your list 1 Press o 2 After the list is read voice instructions will follow To add a number to your list 1 Press 2 Follow the voice instructions you ll hear You can store up to 31 phone numbers on your priority list To remove a number from your list 1 Press x 2 Follow the voice instructions to remove any or all of
21. n use a touch tone telephone at another location to change your Call Forwarding on your home or business phone 1 Call the access number 2 It will prompt you to Please enter the 7 digit telephone number to forward followed by your PIN number Press the pound key after entering the 7 digit number and the 4 digit PIN number 3 Then it will prompt B to CH the code to activate or deactivate call forwarding Press De to activate or HDO to deactivate forwarding 4 Ifyou pressed HDH it will then prompt you that Calls to this number will ot be forwarded to another number Please enter this number now Enter the number you want the calls to forward to and press the key 5 Ifyou pressed MGB you will hear two tones which indicates that the Call Forwarding has been removed from the Cox line HOW IT WORKS You cannot access Call Forwarding Busy 90 and Call Forwarding No Answer 92 via Call Forwarding Remote Access e When accessing Call Forwarding Remote Access you can press the key after each request to input a number in order to speed up response time e To deactivate Call Forwarding Remote Access repeat steps 1 4 type 73 listen for the confirmation tone then hang up Your calls will no longer be forwarded Caller ID See who s calling before you answer the phone When you receive a call the name and number of the person calling you is shown on your Caller ID display screen Subscr
22. nciso Tax oia Cinemax Jan 25 Feb 294 State Sales Tax 0 18 TOTAL PARTIAL MONTH SERVICES 2 94 911 1 50 Fees and Surcharges Lifeline and Relay Fee 0 05 FCC Access Charge 650 Federal Universal Service Fund 0 73 Total Telephone Taxes Fees and Surcharges 9 24 TOTAL TAXES FEES AND SURCHARGES 11 88 TOTAL NEW CHARGES 155 19 Payment options Q Online Visit cox In person Visit waw cox For more information go to www cox com support 17 Telephone modem equipment required Modem uses household electrical power to operate and has backup battery power provided by Cox if electricity was interrupted Telephone service including access to e911 service will not be available during an extended power outage or if the modem is moved or inoperable Telephone Services provided by Cox Telcom LLC 2009 Cox Communications Inc All rights reserved 520 0118 REV 8 09
23. ormal dial tone 2 Press x 6 3 Listen for the confirmation tone or announcement Hang up Note Does not work on 800 numbers 900 numbers numbers outside the specified service area or on lines where Call Forwarding and some other call services have been activated Call Forwarding Let your calls follow you to another number How it works You can program your calls to ring at another number Each time a call is forwarded your phone will make one short ring It can still be used to make outgoing calls To turn on the Service 1 Lift the handset and listen for the dial tone LCA IT AADK CC HOW IT WORKS 2 Press x 2 Listen for the dial tone w 4 Dialthe number where you want your calls forwarded Enter the number exactly as if you are calling directly 7 digit 10 digit or 1 plus the area code 5 When the phone is answered your Call Forwarding is in effect If the line is busy or there s no answer 6 Hang up 7 Within two minutes repeat steps 1 4 above You ll hear a confirmation tone to let you know your Call Forwarding is now working To turn off the Service 1 Lift the handset and listen for a dial tone 2 Press x 3 3 Listen for the confirmation tone then hang up Your Call Forwarding is now off and calls will ring normally on your phone To change the forward to number 1 Turn off Call Forwarding 2 Repeat steps 1 5 above to turn on Call Forwar
24. r there s no answer 3 Hang up Your phone will keep trying the line for up to 30 minutes 4 Aspecial callback ring alerts you if the line becomes free Some phones ring normally 5 Lift the handset to automatically place the call To cancel your Automatic Recall request 1 Press x 9 2 Listen for the confirmation tone or announcement Hang up Note Does not work on 800 numbers 900 numbers outside the specified service area or lines where Call Forwarding and some other call services have been activated Call Trace Identify harassing callers After you receive a harassing call you can dial a simple code to trace the source of that call for the telephone company How to use 1 After you get a nuisance call just lift the handset again and listen for a normal dial tone Press x 5 Listen for a confirmation announcement that the last call has been traced Hang up gi ei The number you traced will be recorded by Cox personnel If you decide to follow up on the matter you must contact a law enforcement agency and we ll provide that number directly to them We cannot provide the traced number directly to the Cox Digital Telephone customer Notes Call Trace must be used immediately after you hang up on the call you want traced lf you get another call or hear a Call Waiting tone first you will trace the wrong call In some areas after you press 57 you ll hear an announcement that the call can be traced
25. restrict long distance calls from being made from your home To turn on the service simply call your Cox customer care center and a representative will be happy to assist you in subscribing to this feature Save even more on your calls to international destinations Take a look at a great way to save even more money on your phone service with the Simply Worldwide International calling plan You ll have all your calls on one convenient bill with no hassles of connection charges time limits or prepaid calling cards From one company you can trust Cox Communications Simply Worldwide International calling plan delivers you low rates on international calls anytime with a low monthly service charge There are no confusing restrictions on the time of day or length of your call Now you can call other countries whenever it s convenient for you without needing to hurry your calls or waiting to make calls at specific times A few featured rates include Canada 5 per minute Germany 7 per minute Japan 7 per minute Mexico 5 per minute United Kingdom 5 per minute Visit our website at www cox com telephone to see all of our low rates for specific countries Not available in all Cox areas 12 International Calling Placing calls outside of the U S Dialing Instructions For To call someone in Canada Dial o the area code local number To call someone in the following islands and countries Dial 4 area code local n
26. service for low income customers and those living in rural areas In addition it supports discounts for telecommunications services and advance services such as Internet access to schools libraries and rural health care providers Similar to many other telecommunications providers Cox will recover contributions to this fund through a monthly charge High Cost Fund In applicable states this charge is used to provide service to high cost areas areas where it is very expensive to provide service The charge applies to e Local exchange e Non recurring service charges e Installation charges e Access line charges e Intrastate toll FCC Access Charge The FCC Access charge is a monthly surcharge approved by the FCC Local telephone companies collect subscriber line charges to help ensure that each customer has equal and reasonable access to the long distance carrier of his or her choice and recover the cost of the installation and maintenance of the telephone wire poles and other facilities that link a customer s home to the telephone network The FCC nor any other government agency receives the subscriber line charges Important Customer Safety Information Telephone service is installed by Cox Communications in select locations Cable telephone equipment is required and will be provided and installed by Cox Communications Disconnection or removal of cable telephone modem will impair service Cautions Do not work on your t
27. umber Australia 61 Germany 49 Jamaica 876 Brazil 55 Guatemala 502 Japan 81 Canada 1 Honduras 504 Mexico 52 Colombia 57 India 91 Philippine 63 Dominican Republic 809 Iran 98 South Korea 82 El Salvador 503 Israel 972 UK 44 France 33 Italy 39 Dialing Instructions for Other Destinations Dial direct calls enter q 0 4 1 the international access code 2 The country code 3 The city code 4 The local telephone number Example Placing a call to Paris France dial 011 the international access code 33 the country code for France 1 the city code for Paris and the local telephone number For a list of international country codes and city codes please visit www cox com telephone or dial 00 for operator assistance Operator Services Operator Assisted Calls Such as person to person calls collect calls calling card calls on a rotary phone international calls billed to a number other than the person you re calling Dial in the following sequence fl 0 1 the international access code 2 The country code 3 The city code 4 The local telephone number After you dial you ll be connected to an operator Operator and Directory Services Assistance is just a phone call away Cox Operators are available to assist you every day 24 hours a day for all of your calling needs Whether you would like to make a collect call a person to person call or to request a directory listing for anywhere in the United States
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