Phone.com Setup Guide
Contents
1. Package Contents Grandstream HT 702 One power adapter 12 0V 0 5A __ One vertical stand One Ethernet cable 2 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide Phone com Grandstream HT702 Analog Telephone Adapter ATA Communicate Better Device Setup a el aa hd ne k sD Cable DSL as as ap ap Ge as Gs a ap gt ap a Power Rout outer Adapter Phone 1 Using the Ethernet cable that came with your HT702 connect the LAN port of your ATA to an available LAN port on your router 2 Using a standard RJ11 telephone cable plug your touch tone analog phone into the PHONE1 port of the HT 702 Booting Up Your ATA Once you have connected the HT702 to your network plug your ATA into a power source Do NOT power cycle your device during the boot up process It will take about two to three minutes to fully boot After that period at least four LEDs on the ATA should be illuminated POWER INTERNET You may corrupt the LINK ACT and PHONE If any of these are not illuminated refer to pages firmware and cause 10 12 of the Grandstream HT702 User Manual to interpret the meaning the device to malfunction Once all four LEDs are illuminated you are ready to start making calls Features Message Waiting Indicator MWI and Voicemail When you have a new message waiting in your inbox you will hear a fast stutter tone when you pick up the p2. Phone com Setup and Troubleshooting Guide Phone com Grandstream HT702 Analog Telephone Adapter ATA Communicate Better Setup and Troubleshooting Guide Grandstream HT702 Analog Telephone Adapter ATA 1 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide Phone com Grandstream HT702 Analog Telephone Adapter ATA Communicate Better Introduction This guide contains instructions to help you in the setup of your Grandstream HT702 Analog Telephone Adapter ATA It describes some of the features your ATA and your Phone com service provide So you can take advantage of what the two together have to offer you This guide also covers some of the more common problems you might run into which typically arise from your network s configuration So that you understand the features and potential issues beforehand you should thoroughly review this guide along with the Grandstream HT 702 User Manual Expect to spend about 15 to 20 minutes getting your HT 702 set up and ready to use Once it is set up your phone will work in nearly the same way as your typical home phone Some familiarity with networking may be required particularly if you have to change the configuration or any network settings Many of the configuration parameters are protected and cannot be modified While this eliminates the need for you to set these parameters yourself it also means that this ATA will only be able to use Phone com service
3. er please check your current state and the other party s state and Federal laws before using this feature e Dial 7 to start recording You will hear Recording is now on e Dial 7 again to stop recording You will hear Recording is now off To review the recording visit the Call Logs section in your Phone com Control Panel Please allow a few minutes after the call ends for the recording to be available Lall BLOCKING ETUUN SEARCH RESULTS Download CSV Caller Callee Queue Date v Mins Cost Grandstream 702 E 09 27 2012 9 preview GI O HT702 05 26 PM download as mp3 Grandstream 09 27 2012 ke HT702 800 998 7087 05 24 PM 1 f Granectraam ne 77 7N17 5 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide Phone com Grandstream HT702 Analog Telephone Adapter ATA Communicate Better Troubleshooting If lose power or my internet connection goes down will lose phone service If you lose power or if your internet service is unavailable you will not have phone service Why do I not hear a dial tone 1 If the LEDs on the ATA for POWER INTERNET LINK ACT and PHONE are not illuminated refer to pages 10 12 of the Grandstream HT 702 User Manual to interpret the meaning 2 Make sure your phone is plugged into the correct phone port on the back panel of the HT 702 For example if the LED for PHONET is lit make sure the phone cord is plu
4. erienced any issues with setting up your ATA or using your phone If you still have any questions or require further assistance you can reach Phone com Customer Care 24x7 Simply send an email to support phone com visit us on the web at httos www phone com customer support or call us at 1 800 998 7087 Thank you for reviewing this information Revised 30 October 2012
5. evices are designed to work with all types of routers you may encounter special issues with getting your network to work with VoIP properly and certain features of your network might need to be modified Here are some general rules for configuring your network Consult the user guide for your network component or contact the manufacturer s support department if you need specific guidance Disable any SIP Application Layer Gateway ALG features Routers with SIP ALG enabled can interfere with SIP VoIP packets preventing them from reaching your device or routing them incorrectly This means your VoIP device might drop out in the middle of a call not ring on incoming calls or the wrong device might ring if you have more than one 6 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide Phone com Grandstream HT702 Analog Telephone Adapter ATA Communicate Better If you have a router where this feature cannot be disabled e Consider putting your VoIP device in the router s DMZ Consult the user guide for your router for specific guidance Though this will expose that device to the internet it eliminates the SIP ALG issue for it while still using your existing network hardware Most consumer routers can only assign one IP address to the DMZ e Consider purchasing a router where disabling this feature is possible This way your VoIP device can remain behind the protection of the router s firewall Make sure
6. gged into the PHONE1 port Why do my calls have choppy audio or drop words intermittently If you experience choppy audio this is usually an indication of insufficient bandwidth The bandwidth available for your Voice over Internet Protocol VoIP calls can be reduced by file transfers streaming video online gaming or other heavy network activity For best call quality it is recommended you limit heavy network or Internet activity during VoIP calls You can test your network VoIP performance at http www phone com customer support test your network voip performance Why does my phone not ring Make sure that your phone s call forwarding or DND features are disabled Check out the Status page of the HT702 s web interface to see if they re enabled or disabled or simply use the feature codes of each to make sure they are disabled If you still have issues after checking these features certain network configurations can prevent your phone from receiving VoIP traffic properly See the How should set up my network section below for some tips Why do my calls drop after 15 minutes Certain network configurations can prevent your phone from receiving VoIP traffic properly See the How should set up my network section below for some tips How should set up my network Your network will consist of a variety of components each with its own unique features and configurations Though VoIP d
7. hone The PHONE1 LED will also blink slowly To listen to voice messages 1 Pick up the phone 2 Dial 8 6 3 Follow the voice prompts to listen to your messages 3 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide Grandstream HT702 Analog Telephone Adapter ATA Phone ine betel Transfer You can transfer incoming calls to other numbers or extensions although you cannot transfer outbound calls For example if you receive a call on your Phone com extension but you want another party to continue the conversation take advantage of this option 1 While on the call press 2 You will hear Transfer 2 Dial the number you want to transfer your call to 3 Once you hear ringing you can either hang up immediately or speak with the new party and then hang up when you are ready 4 Once you hang up you are removed from the call and the two other parties are connected Tip Transfer calls directly to an extension s voicemail by dialing and the extension number Call Blocking Call Blocking allows you to block incoming calls from unwanted callers Phone com enables blocking incoming calls from unknown numbers to a specific phone number in your account The Call Blocking feature also allows you to globally block incoming calls from a specific caller to all numbers in the account 1 Dial 9 to block a number while on the call You will hear This caller has been blocked 2 Upon d
8. isconnecting the call that caller will not be able to call again Anonymous calls cannot be blocked To block callers with hidden caller ID refer to the Numbers section of your Phone com Control Panel Home Extensions Numbers Menus Greetings Schedules Queues CallinfoyY Account Y EDIT NUMBER 800 998 7087 Nickname Phone com Customer Suppc Number Action Goto Menu Phone com me EDIT Call Blocking J CG w _ Block anonymous calls Block offshore calls _ Block calls from pay phones Cana 4 7 Revised 30 October 2012 Phone com Setup and Troubleshooting Guide o Grandstream HT702 Analog Telephone Adapter ATA Phone com Communicate Better Call Blocking cont If you blocked a number by mistake e Dial 9 again if you are still on the call You will hear This caller has been unblocked e Or visit the Call Logs section in your Phone com Control Panel then click Call Blocking Settings Home Extensions Numbers Menus Greetings Schedules Queues Call info Account CALL LOGS Billing Dates current activity custom date range Show results for C Only Queue Calls a C Only to from number a C Only to from extension Times displayed are in the 0700 America Los_Angeles timezone Call Blocking Settings Call Recording As a Phone com user you have the ability to record incoming calls Howev
9. your network is not double NAT ted Network Address Translation NAT is what a router does to get traffic to your computer Double NAT is an issue where two routers are placed one after another This can be a common issue if for example someone adds a router to a network that already has a modem router combination device A computer that is behind a double NAT setup can usually still browse the web while other activities like sending and receiving email might be problematic More advanced applications like VolP are not likely to work at all To resolve this issue you will need to put the modem router device into bridged mode Most modem router combination devices will allow this This will disable all routing and NAT functions on the modem router so only the standalone router will perform these functions DSL modem routers may support half bridged mode where the modem will take care of the login authentication but leaves the NAT functions to the standalone router If half bridged mode is not possible select bridged mode instead and input the login authentication details into the standalone router Contact your internet service provider if you need specific guidance Additional Support In the end this guide should help you get your Grandstream HT702 ATA up and running with your Phone com service and help you use some of its basic features Hopefully the Troubleshooting section helped if you exp
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