Quick Reference 6500-M User Manual
Contents
1. 7 1 Firmware Checks The configuration installation process uses two main light sequences Verify The three lights on the right will go through a flash sequence left light on center light on right light on then each light turns off in reverse It will continue this back n forth sequence as the Mako goes through its verification phase Install The three lights on the right will go through a similar flash sequence but reversed Right light on center light on left light on then each light turns off in reverse It will continue this back n forth sequence until the file has been installed E configuration zip installs successfully when the Install light sequence finishes E lf either the verification or installation was not successful the lights will freeze If 10 minutes has elapsed disconnect the Mako s power remove the USB key and check to see if the file configuration zip is still on it part of a successful install is the auto deletion of this file E Inthe unlikely event that the first try fails reload configuration zip onto the USB key and repeat the installation process 4 Always remember to disconnect power from the Mako before inserting or removing the USB key If you encounter any other difficulties please contact your MSP 7 2Testing WAN Connections DSL Ethernet Once your network is set open a web browser on one of your Mako protected PCs and access one or two websites2. colored text indicating the status of your connection For more information on Makoscope see the Central Management System Setup amp Configuration manual User user internetprovider com Address 192 168 99 254 255 255 255 255 PPPoA Contacted Last User Change None Firewall Status ACTIVE Mako Guardian Status INACTIVE Temperature 43C ADSL Connected Receive 16617Kbs and send 996Kbs PPE PVC 0 100 LAN Active LAN ee Duplex Wireless Home wianO Address 10 1 2 254 24 SSID Exertion wpa2 DHCP Server LAN 1 ethO Address 192 168 46 254 10Mb s Half Duplex LAN 2 eth1 Address 192 168 57 254 255 255 255 0 DHCP Server Active 100Mb s Full 6500 M Status Lights This chart outlines the light combinations used to indicate 4 A subtle difference between the 6500 M and other 6500 the status or progress of the Mako 6500 M at any given stage Series Makos is that the WAN and CMS lights are dual color LEDs yellow and green During boot up sequences both G Generally lights on the left vary only in power up sequences 7 the yellow and green LEDs illuminate at the same time But the core of the status messages lies in the three lights on the right creating a bright chartreuse color POWER WAN gt INTERNET gt CMS e e e e Wireless LANs a ERROR NETWORKS EL A A Mako 6500 2 LED Types Stayson Flashes Irrelevant Sequences On Off Long On Off Back and Forth Cycle e oO Ae a Power Up Power
3. individual routing parameters per device Printer Backup Mako 2 2 Simple Connection In small networks you may wish to place one device per or maintenance Switched networks above tend to be LAN This is fine but be aware that each LAN is separate easier to manage from the others and requires individual configuration Mako 6500 M to DSL Computer 1 POS Terminal While smaller this two LAN network operates on two distinct sets of rules and settings unless configured to bridge one LAN to the other internally Firmware Installation Normally your Mako appliance will arrive pre configured for your location and network setup However if your Internet details or service provider settings have changed your Mako may not be able to connect 3 1 Auto Configuration Install Ethernet Cable 1 Once your Ethernet cables are connected for your network connect power to your Mako 2 The Mako will configure itself in two stages verify and Install See the Troubleshooting section for descriptions of the light sequences Allow at least 10 minutes for this 3 On your Mako s side your connection to the Internet should be running and capable For instance if sharing a DSL line with a voice line ensure the voice lines are filtered appropriately process to complete The Mako s status lights will indicate the stage of progress or error notifications When the Install light sequence finishes disc
4. is connected The Mako is turned on On connecting power POWER Then LAN lights flash on twice After a time dependent on the connection type used DSL WAN or Cellular Internet lights up Then WAN 1 CMS and ERROR lights up Intermittent flashing between several lights while a connection is established occurs Finally ERROR turns off The Mako 6500 M is operating Wireless will light if a service is being delivered by your Mako and LANs will light only if connected Sa ee DSL Connection From power up to stable connection Sequence On power up POWER light on LAN lights flash INTERNET flashes during handshake operations WAN light on CMS light on SSS Internet A successful ISP connection was made but the CMS wasn t able to be Connected CMS contacted Not Found Power and Internet lights are on LANs are on depending on the ports occupied WAN is on CMS light flashes short short long This indicates either the Mako is unconfigured or in exceptionally rare circumstances the CMS is down The Internet is still accessible to the Mako s LANs and the network s firewalls and VPNs are in place but updates to the network aren t available i a a a Verifying File The Mako is verifying the configuration file These three lights cycle for the verification period They turn on from left to right one at a time a second apart until all are lit They turn off in reverse order LW Se a ee a a an Installing File The Mako i
5. output For support functions i e manual configuration Length 8 58 inches 218mmn Width 8 58 inches 218mm Height 1 57 inches 40mm 41 F to 104 F 5 C to 40 C 10 to 90 relative non condensing Supported 10W Typical Compliance Specification Network Protocols Electromagnetic Compliance Wireless Compliance Safety Standards NZ Telecoms Environmental Firewall PPP over Ethernet RFC 2516 PPPoE EN55022 CSPIR 22 Class B EMC EN55024 CSPIR 24 Immunity FCC Part 15 Class B EN 300328 CB IEC 60950 EN 60950 amp AS NZS 60950 PTC 257 3G Lead free and RoHS compliant Stateful Packet Inspection Wireless Specification Channels Supported Standards Bandwidth Security Frequencies Other Output Power 802 11 b g n Up to 300 Mbps per channel WPA2 Personal 802 11b g 2 412 GHz 2 472 GHz 802 11n HT20 2 412 GHz 2 472 GHz 802 11n HT40 2 422 GHz 2 462 GHz Integrated access point scanning Wireless Multimedia WMM Qos lt 100 mW e i r p DSL2 Modem Specification DSL ADSL2 VDSL supporting 1Gbit s transfer speeds Cellular Specification Protocols 3G 4G LTE Mako NETWORKS Limited Warranty 1 N gt Ww ta Standard Limited Warranty If the products purchased hereunder are resold by a distributor or reseller to an end user customer pursuant to the terms hereof in their original unmodified unused con
6. A Your network may have been configured to use a Payment Card Industry Data Security Standard PCI DSS template The default action of this template is to allow access only to pre approved websites Consult your network service provider if you are unable to access business critical websites Cellular Failover If your Mako is configured for Cellular Failover disconnect your Primary WAN cable DSL or Ethernet The WAN light should turn from green to yellow over a period of 2 5 minutes depending on the complexity of your network When yellow try accessing a website or using a web service like email Once tested re insert your Primary WAN cable It will take another similar period to re establish your primary connection When the WAN light returns to green failback is complete G If re inserting your DSL or Ethernet WAN cable doesn t revert to your primary connection within 10 minutes call your MSP 7 3Makoscope Makoscope is Mako Networks diagnostic reporting tool After configuring your network and opening a web browser you may access Makoscope two ways E Entering the LAN address of your network into your browser s address field the default URL for the Mako is 192 168 subnet number 254 but variations are common Failover Status INACTIVE Cast Maka Saiver 17 April 2013 04 01 25 AM E Through the CMS Login and go to Reports gt Diagnostics gt Makoscope Of most importance is the
7. Once you ve selected your Mako to configure the appropriate settings are found under Configure gt Internet gt Secondary ISP Setup Select the 3G Cellular radio button The page will refresh Ethernet 3G Configure your Internet connection 4 5 6 Select your Internet Service Provider for your cellular connection Once selected the page will reflect the options that provider offers with that account Depending on your account you may or may not need to completely fill in this page if in doubt check with your Cellular ISP Click Save or Save and Setup Alerts In most areas cellular data is more expensive than broadband data This is why we recommend setting a cellular connection as a secondary connection ready for Cellular Failover and why setting up alerts for this service is important Internet Service Provider f Unconfigured J ISP Plan Request Plan Unconfigured User Name xtra co nz Optional Password sesse Optional eccee Optional Confirm Password Current ISP password is not shown You may change password by entering a new value here Sim card PIN Optional Sim card PIN again Optional Access Point Name APN Configure DNS 2 Primary DNS Server 202 27 158 40 Secondary DNS Server 202 27 156 72 Optional Billing cycle and Traffic Threshold levels optional More Alerts gt Billing Cycle Start Date 1 d Save and Setup Alerts Save Troubleshooting
8. Reference Power Internet connection Wireless operational LAN 1 4 Transmitting Receiving traffic Setup 1 Place your Mako in a safe dry ventilated area with strong cellular reception and Wireless availability Ensure your Internet service and or cellular service is up and operating before connecting the Mako to your Internet connection or inserting SIM cards Login 1 Prior to installing your Mako you should have access to a stable ISP account and have given the settings to your Managed Network Provider MSP They will pre configure your Mako before you receive it Your login name access code and the URL for the Mako CMS have been emailed to you Your first action will be to set a password for your account Mako NETWORKS User Manual Covers all M Model Makos ELC 1 AA Mako 6500 NETWORKS WAN in use WAN1 Green WAN2 Yellow CMS Status Good Green Hold Yellow Error Power is the LAST thing to connect Connect LAN cables then DSL Ethernet then insert the USB Stick Plug in power The Mako will automatically configure itself After the lights on the Mako s front stop flashing unplug power then the USB Stick Wait 15 seconds then re plug in power If you have difficulty accessing the Mako CMS please phone your Managed Service Provider with your Mako ID login name and other relevant details There are no user serviceable parts in this network appliance Attempt
9. ako goes out your network is ready to use Once your network is configured and connecting to the CMS further updates will occur automatically Cellular Setup To use a cellular network for Internet connectivity you must have An account with an approved GSM 3G 4G LTE cellular service provider CDMA not supported A SIM card to access the provider s service Authorization on the Mako CMS to use it 9 1 SIM card insertion The Mako 6500 M has been intentionally designed to make SIM card removal difficult This helps prevent it from accidentally popping out or unauthorized removal To insert a SIM card push the card into the SIM card slot in the orientation shown on the back of the Mako It should be going in flat horizontally Use a blunt tool to push the SIM card in another 3 4 mm this could be something like your thumbnail or pen tip G Avoid sharp metallic tools such as screwdrivers or knives as a slip could damage the SIM card the Mako s electronics or yourself The SIM card will compress a spring when inserted and click into place 9 2Configuring your cellular connection 1 2 3 In most cases your cellular network settings will have been preconfigured by your Mako service provider But if you ve decided to add cellular connectivity after installation insert your SIM card login to the CMS and configure your cellular connection using the details provided by your service provider
10. d and near a power outlet Cellular models only Ideally place your Mako in line of sight to a cellular tower Avoid placing your Mako appliance near devices that may cause radio interference with the cellular data signal such as microwave ovens cordless phones etc Things that can inhibit reception include washers dryers refrigerators metal cabinets and especially any water filled items such as tubs of water aquariums water heaters etc We advise operating cellular Makos out of immediate proximity within 21 cm 8 in to any person for extensive periods in accordance with FCC regulations Installation 2 1 Connecting to an Ethernet Switch You must have AT LEAST ONE WAN connection to an cheaper That way you can use your cellular connection in Internet service that s up and running In the diagram emergencies with Cellular Failover WAN connections are in You can also run multiple LANs from the Mako into the 6500 M 3G and 6500 M LTE models Ideally your main same switch but we advise against this unless you have a WAN would either be a DSL or Cable Ethernet connection sound knowledge of gateway networking simply because these connections are more reliable and Mako 6500 M SIM Card for 3G or 4G LTE to DSL to Cable Ethernet DA rJ rj Kj rj H w WA Ethernet Switch Computer 1 POS Terminal Computer 2 A single LAN network protects all of these devices under the same rules and settings with
11. dition Purchaser shall pass on to its customers or keep as applicable for internal use the MAKO NETWORKS LTD standard limited warranty for the products as summarised in documentation supplied with the product and including provisions and limitations set forth below The Manufacturer warrants the Mako appliance for one 1 year The Warranty begins on the date of purchase as shown on your providers invoice Express End user Limited Warranty Each MAKO NETWORKS LTD product purchased hereunder is warranted against defect in material and workmanship and will substantially conform to MAKO NETWORKS LTD product documentation for the period set forth in the documentation supplied with the product following delivery to end user the Warranty Period This warranty extends only to end user and will not extend to nor may it be assigned to any subsequent user Purchaser or user of a MAKO NETWORKS LTD product whether such MAKO NETWORKS LTD product is alone or incorporated into end user s product Exclusions The express warranty set forth above is contingent upon the proper use of a MAKO NETWORKS LTD product in the application for which it was intended and will not apply to any MAKO NETWORKS LTD product that has been i damaged during shipping ii modified or improperly maintained or repaired by a party other than MAKO NETWORKS LTD or its designees or iii subjected to unusual physical or electrical stress This includes operation of the product ou
12. er or a functionally equivalent container 5 If MAKO NETWORKS LTD testing and examination does not disclose a defect warranted under this Agreement MAKO NETWORKS LTD shall so advise Purchaser and dispose of such MAKO NETWORKS LTD product in accordance with Purchaser s instructions on behalf of end user and at Purchaser s cost
13. ing to open the Mako s case voids its warranty This Quick Reference is an overview only Please read this manual in its entirety for complete details on correct setup and installation Welcome to the Mako System Your Mako 6500 M is an integral part of an affordable and easy to use cloud based network management service The service offers bank grade security We call it The Mako System Designed for smaller businesses and distributed enterprises the Mako System offers a secure solution for the entire network with centralized management across multiple sites Box Contents One 1 Mako 6500 M network appliance Optional vertical stand with two 2 mounting screws Three 3 CAT 5 Ethernet cables One 1 USB key 1 2 Setup Requirements All 6500 M models Either an active and available WAN connection through an Ethernet Cable connection DSL connection or both 6500 M Cellular models an active and available 3G or 4G LTE compatible cellular WAN connection and a SIM card with an active account through an approved service provider G The Mako System consists of two parts the Mako Central Management System CMS and a range of network appliances we simply call Makos All Makos are managed from the CMS to deliver the powerful services of the Mako System The CMS uses a standard web browser for configuration and reporting providing enterprise level control over your Internet connection and giving y
14. onnect power from the Mako for 10 seconds and re connect power When the Error light switches off your network is ready for use 3 1DSL Configuration using USB Key G DSL accounts may auto configure in certain countries 1 2 3 lt provided the ISP has default routing for your Mako to the Mako System If this is the case the procedure is the same as in Auto Connect Install For most DSL accounts firmware for your Mako s initial deployment must use a USB key one is enclosed with every Mako USB Key format Prior to 2014 only FAT 32 format USB keys were usable for configuration Now general media off the shelf format as well as FAT 32 USB keys may be used Your MSP will email a configuration zip file to an accessible account This file contains your Mako s settings Load this file onto a USB key Disconnect power from your Mako wait 10 seconds and plug in your USB key 4 5 6 N 8 G Re connect power to your Mako The Mako will configure itself in two stages verify and Install See the Troubleshooting section for descriptions of the light sequences Allow at least 10 minutes for this process to complete The Mako s status lights will indicate the stage of progress or error notifications When the Install sequence finishes disconnect power Wait 10 seconds then remove the USB key and re connect power When the Error light on the front of the M
15. ou freedom to manage and monitor your business network from anywhere One 1 Region specific power cord amp 12 V DC power adaptor Two 2 external cellular network antennas One 1 external Wireless antenna One 1 region specific cable for phone lines Your Mako username access code and Mako CMS web address If this information hasn t already been emailed to you contact your MSP for further instructions If you want more than one device sharing one LAN you may need an Ethernet switch or hub Switches and hubs allow multiple computers to use one LAN We recommend Ethernet switches over Ethernet hubs as switches have an extra layer of address management improving performance and security 1 3 Other Requirements To operate the cloud based Mako CMS you ll need A computer with Internet access and a modern web browser This computer doesn t need to be on your protected network to configure the CMS you can configure your network from anywhere around the world but we advise caution as remote configuration of your network from outside your network may be vulnerable to observation In much the same way that talking about sensitive business information in a public caf may lead to dire consequences 1 4 Locating your Mako Choose a location for the Mako in a spot next to your LAN hub or switch and the incoming Internet connection The location should be off the floor out of direct sunlight adequately ventilate
16. s installing the configuration file These three lights cycle for the installation period They turn on from right to left one at a time a second apart until all are lit They turn off in reverse order E E E The Mako is not configured for use EEE No Configuration All three lights flash simultaneously Yellow Yellow Red Ra SS eed SSS ss Fs Ss Se Missing Boot No configuration file is present on the USB key Image All three lights flash simultaneously Green Green Red a ee SS as PPP Timeout Period to negotiate a PPP connection has lapsed WAN Yellow and ERROR lights flash alternately E i A PPP Authentication Unable to verify Mako lt gt ISP credentials WAN Yellow and ERROR lights flash simultaneously ae es SIM Not Present The SIM slot is empty or incorrectly inserted ERROR light flashes short short long SEES SIM PIN Error e ay The SIM card is unconfigured damaged or unreadable ERROR light flashes twice long one short Hardware Specification LAN Interface WAN Interface Power Supply USB Port Chassis Dimension Operating Temperature Humidity Hardware VPN Encryption Power Consumption 4 x Ethernet RJ45 10 100 1000 Mbps ports Auto crossover 1 x Ethernet RJ45 10 100 1000 Mbps port Auto crossover 1 x RJ11 ITU G 992 VDSL2 1 2 2 port External 100 or 240 V AC Input 50 or 60 Hz 12 V DC
17. tside the Operating Specifications of the product Limitation of Remedy In the event a MAKO NETWORKS LTD product fails to perform as warranted MAKO NETWORKS LTD sole and exclusive liability and end user s only remedies for breach of this warranty shall be at MAKO NETWORKS LTD s option to repair replace or credit an amount not exceeding the Purchaser s purchase price of each product found to be defective provided that 1 End user complies with the rejection and warranty procedures contained in Section 5 below and returns the MAKO NETWORKS LTD product that the end user considers defective for examination and testing 2 MAKO NETWORKS LTD shall not be liable under this warranty if testing and examination by MAKO NETWORKS LTD discloses that the MAKO NETWORKS LTD product has been modified or altered in any manner after it was shipped by MAKO NETWORKS LTD 3 MAKO NETWORKS LTD shall not be liable under this warranty if testing and examination by MAKO NETWORKS LTD discloses that the alleged defect in the MAKO NETWORKS LTD product does not exist or was caused by end user or any third person s misuse neglect improper installation or testing unapproved attempts to repair or any other cause beyond the range of intended user or by accident fire or other hazard 4 MAKO NETWORKS LTD shall not be liable under any warranty under this Agreement with respect to any MAKO NETWORKS LTD product that is not returned in its original shipping contain
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