User Manual ACP-2000MB
Contents
1. 1 1 Introduction The ACP 2000MB is a compact rugged 2U high 19 rackmount industrial computer chassis designed for space conscious applications Customers can expand their business without having to worry about space efficiency because the ACP 2000MB is only 2U high and supports all AIMB series industrial motherboards Fast growing Internet service providers and corporate enterprise customers can use the ACP 2000MB as computing platforms for their mission critical applications This chassis comes with 300W ATX PFC power supply dual abundant cooling fans front accessi ble air filter USB PS 2 keyboard connector system reset system alarm reset and system power switch The viewable LED indicators on front door support alarm notifi cation of system status This ultra compact 2U ATX M B form factor delivers rack space optimization without sacrificing performance expandability serviceability or manageability 1 2 Specifications E Construction Heavy duty steel m Disk Drive Capacity One 5 25 disk drive bay and three 3 5 disk drive bay for FDD or internal HDD E LED Indicators on Front Panel Bi color LEDs green red for power tempera ture and fan status single color LEDs green for HDD activity Switch and Buttons on Front Panel Power switch System Reset button and Alarm Reset button m Front I O Interfaces Dual USB ports and one PS 2 connector E Rear I O Interfaces Reserved two 9 pin D SUB openings E Securi2. A A mn a PA a Piz ay gt MA D AA d EL gp eS AD LT DE Ar 1 i ch Zu I eye WII CAN amp ov Alarm Board This chapter introduces the alarm board and thermal sensor specifi cations Sections include E Alarm Board Layout E Alarm Board Specifications E Thermal Sensor E Sensor 1 D Number Setting 4 1 The alarm board is located under the 3 5 disk drive bay The alarm board provides system detection functions that monitor the status of the computer system including thermal conditions fans power supply and HDD operation Any problems with the system are reported through audible alarms and LED indicators The alarm board sounds an audible alarm whenever 1 Any power supply module of the redundant power supply fails 2 One of the system cooling fans fails 3 The internal temperature of the chassis becomes too high To stop the alarm beep press the Alarm Reset button on the front panel and then take the necessary action to fix the problem Alarm Board Layout The layout and detailed specifications for connectors on the alarm board are shown in this diagram EE CN18 Figure 4 1 Alarm board
3. ACP 2000MB 2U 19 Rackmount Chassis for ATX Motherboard Trusted ePlatform Services AD ANTECH Copyright The documentation and the software included with this product are copyrighted 2009 by Advantech Co Ltd All rights are reserved Advantech Co Ltd reserves the right to make improvements in the products described in this manual at any time without notice No part of this manual may be reproduced copied translated or transmitted in any form or by any means without the prior written permission of Advantech Co Ltd Information provided in this manual is intended to be accurate and reliable How ever Advantech Co Ltd assumes no responsibility for its use nor for any infringe ments of the rights of third parties which may result from its use Acknowledgements The ACP 2000 AIMB 750 AIMB 744 and AIMB 742 are trademarks of Advantech Co Ltd All other product names or trademarks are the properties of their respective owners On line Technical Support For technical support and service please visit our support website at http www advantech com support Part No 200202K020 Edition 2 Printed in China May 2009 ACP 2000MB User Manual il Safety Instructions 10 11 12 13 14 15 16 17 Read these safety instructions carefully Keep this user manual for later reference Disconnect this equipment from AC outlet before cleaning Do not use liquid or spray detergents for cleaning For
4. y Figure 4 3 Thermal sensor module The default sensor I D number is 1 Users can refer to Table 4 13 to set the sensor D number by adjusting the switch SW1 on the sensor module ACP 2000MB User Manual 20 Table 4 12 CN1 amp CN2 Temperature sensor connector Pin 1 5 V Pin 2 T_SCLK Table 4 13 SW1 Thermal sensor I D setting Sensor I D No 1 default 2 Old OO BI SW 1 1 OFF OFF OFF OFF ON ON ON ON 21 Pin 3 Pin 4 SW 1 2 OFF OFF ON ON OFF OFF ON ON SW 1 3 OFF ON OFF ON OFF ON OFF ON ACP 2000MB User Manual T_SDAT SW 1 4 ON ON ON ON ON ON ON ON ACP 2000MB User Manual 22 Appendix A Exploded Diagram A 1 Exploded Diagram 24 ACP 2000MB User Manual Appendix B Motherboard Options B 1 Motherboard Options The ACP 2000MB supports a variety of Advantech ATX motherboards described below Contact a local sales representative for more detailed information Table B 1 ATX motherboard options Bus Model Name EE PCI PCIIISA ISA AGP SATA 2 PCI X 64 bit AIMB 750 4 PCI 32 bit 1 4X 2 2 PCI X 64 bit AIMB 744 4 PCI 32 bit 1 8X 2 AIMB 742 32 bit 1 1 1 8X ACP 2000MB User Manual 26 27 ACP 2000MB User Manual Trusted ePlatfor
5. equipment c The equipment has been exposed to moisture d The equipment does not work well or you cannot get it to work according to user manual e The equipment has been dropped and damaged f The equipment has obvious signs of breakage CAUTION The computer is provided with a battery powered real time clock cir cuit There is a danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions THE COMPUTER IS PROVIDED WITH CD DRIVES COMPLY WITH APPRO PRIATE SAFETY STANDARDS INCLUDING IEC 60825 CLASS 1 LASER PRODUCT KLASS 1 LASER PRODUKT iii ACP 2000MB User Manual 18 This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 19 CAUTION Always completely disconnect the power cord from your chassis whenever you work with the hardware Do not make connections while the power is on Sensitive electronic components can be damaged by sudden power surges 20 CAUTION Always ground yourself to remove any static charge before touching the motherboard backplane or add on cards Modern electronic devices are very sensitive to static electric charges As a safety precaution
6. lock Behind the opening door is a momentary power switch a system reset button and an alarm reset button 3 1 1 Switch Button and I O Interfaces Momentary Power switch Press this switch to turn the system power on or off Please use the system shutdown or press this switch for few seconds to turn off the system ATX power Alarm Reset button Whenever a fault occurs in the system e g fan failure or chassis overheating an audible alarm will be activated Pressing this button will stop the alarm from beeping System Reset button Press this button to reboot the system Dual USB port For connecting a wide range of USB devices for data transfer backup or input M PS 2 connector For connecting a keyboard or mouse depending on the moth erboard design 3 1 2 LED Indicators for System Status Four LEDs are placed on the left side of the front panel to indicate system health and activity Refer to Table 3 1 for an LED definition summary Table 3 1 LED indications function LED Description RED GREEN or Orange PWR System power N A Normal HDD Hard drive activity N A Data access FAN Cooling fan status Abnormal Normal TEMP Temperature in the chassis Abnormal Normal When PWR LED turns on it indicates system power on When HDD LED turns on it indicates HDD data access When FAN LED turns RED and blinks it indicates a failing cooling fan An alarm is also activated To stop the alarm buzzer press the alarm reset
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8. CN16 Power good input connector 17 Table 4 5 CN17 Alarm reset connector nennen 17 Table 4 6 CN18 Output connector to LED board 18 Table 4 7 CN26 HDD LED connector 18 Table 4 8 FAN1 FAN7 Fan Connectors 18 Table 4 9 J1 External buzzer 18 Table 4 10 SW1 Fan number select switch 18 Vil ACP 2000MB User Manual 4 3 Appendix A A 1 Appendix B B 1 ACP 2000MB User Manual e e Een leie GE 19 Table 4 11 SW1 Fan number settmg nennen 19 Thermal Sensors e o o Aena 20 Figure 4 2 Thermal sensor location 20 Figure 4 3 Thermal sensor mocdule Rennen 20 Table 4 12 CN1 amp CN2 Temperature sensor connector 21 Table 4 13 SW1 Thermal sensor I D setting 21 Exploded Diagram 23 Expioded Diagi on ne ne di ont 24 Motherboard Options ss 25 Motherboard Options LR 26 Table B 1 ATX motherboard options 26 viii y PS A m pp O rn DITA Y E E g IN Es Q A ICA Kb ei General Information This chapter provides general information about the ACP 2000MB Sections include E Introduction m Specifications m Power Supply Options E Environmental Specifications E Dimension Diagram
9. Figure 2 4 Drive bay for internal 3 5 HDD ACP 2000MB User Manual 8 To install the 5 25 device or 3 5 FDD please undo the screws to remove the drive bay and its front covers Install 5 25 and 3 5 devices into their proper location as shown in Figure 2 3 and secure them with the screws provided Return storage back to original location shown in Figure 2 5 and secure them well To install the internal 3 5 HDD please refer to Figure 2 4 to find the internal 3 5 HDD holder location Remove the holder by loosening the four screws and install up to two internal 3 5 HDD Return storage back in place shown in Figure 2 5 and then secure them well Connect the suitable cables from the motherboard to the 3 5 internal HDD the optical disk drive and FDD Then plug the power connector into each disk drive Figure 2 5 Location of storage devices 9 ACP 2000MB User Manual ACP 2000MB User Manual 10 gm i D E a L es o dl D EN E FA DN 4 i uN Y e YA Be u EN LY To RE ORG u al x Operation This chapter introduce the system operating information Sections include E The Front Panel m The Rear Panel E Replacing the Cooling Fan E Cleaning the Filter 3 1 The Front Panel The front panel features a lockable door four LED indicators and dual USB ports and a PS 2 connector The front door can be closed with or without a key using the user friendly rotary
10. YN fa CN a 4 y E E E ei DE e i LU j Y we u bl et Pad y Y WP Tt System Setup This chapter introduces the instal lation process Sections include E installing the Motherboard E installing Add on Cards E Installing Disk Drives The following procedures instruct users how to install a motherboard add on cards and disk drives into the ACP 2000MB Refer to Appendix A the Exploded Diagram and the Parts List for more detailed information about parts for the ACP 2000MB Note Use caution when installing or operating the components with the chas sis open Be sure to turn off the power unplug the power cord and ground yourself by touching the metal chassis before you handle any components inside the machine 2 1 Removing the Top Cover First remove the chassis cover by unscrewing six screws which are on the both sides and rear location of chassis 2 2 Installing the Motherboard The ACP 2000MB can support an ATX motherboard with up to three add on cards via the expanded riser card To install the motherboard please proceed as follows Note Use caution when installing a motherboard We highly recommend choosing a CPU cooler which is lower than 67 mm to avoid component interference between the motherboard and the chassis and to ensure good air flow inside the chassis IS 1 Remove the card holder by loosening the two screws 2 Attach the motherboard I O shiel
11. button then replace the fan with good one immediately When TEMP LED turns RED and blinks it indicates system detects rising tempera ture inside the chassis An alarm is also activated To stop the alarm buzzer press the alarm reset button Inspect the system components such as CPU cooler or fan filter immediately Make sure CPU cooler is working fine and airflow inside the chas sis is smooth and not blocked with dust or other particles ACP 2000MB User Manual 12 3 2 3 3 The Rear Panel The rear panel comes with 3 slot I O brackets two reserved 9 pin D SUB openings and a motherboard I O opening Replacing the Cooling Fans There are dual cooling fans as shown in Figure 3 1 located inside the chassis The cooling fans are low maintenance and provide adequate cooling to the system If one of those cooling fans fails first please release dual cooling fan holder s two screws move away internal 3 5 HDD storage to find the alarm board Find FAN1 and FAN2 connectors on alarm board pull out the power wires of the failed cooling fan from the alarm board Replace failed cooling fan with a good one Please refer to Figure 3 2 Figure 3 2 Cooling fan maintenance 13 ACP 2000MB User Manual 3 4 Replacing the Filter Please refer the Figure 3 3 to replace the filter if you find the filter is blocked with dust or other particles Figure 3 3 Replacing fan filter and door filter ACP 2000MB User Manual 14
12. ding onto the rear plate first Then fasten the motherboard onto the chassis 3 Return the card holder to its original position and fasten it 4 Connect the 20 pin or 24 pin ATX power connector and the 4 pin 12 V power connector from the power supply to the motherboard 5 Connect the 9 pin USB wire PS 2 wire Power switch wire and the System Reset switch wire from the chassis to the motherboard ACP 2000MB User Manual 6 2 3 Installing Add on Cards The ACP 2000MB supports up to three add on cards via the riser card To install the add on cards please proceed as follows 1 Remove the corresponding I O bracket attached to the rear plate of the chassis see Figure 2 1 Insert an add on card vertically into the proper slot on the riser card For full length cards please make sure that the card bracket has been inserted properly and the other edge of the card has been inserted into the plas tic guiding fillister Then fasten the screws on the top of the I O bracket see Figure 2 2 2 Repeat Step 1 if there is more than one add on card to be installed Figure 2 1 Card cage with riser card k Qi lll YE Figure 2 2 Installing PCI add on card T ACP 2000MB User Manual 2 4 Installing Disk Drives The ACP 2000MB standard drive bay can hold one 5 25 device and three 3 5 drives one external and two internal Sa 4 TE gt d mm em
13. erature Fail FAN Good FAN Fail N A 3 3 V signal 5 Vsb signal Pin 1 HLED_ACT Pin 2 N A Table 4 8 FAN1 FAN 7 Fan connectors Pin 1 GND Pin 2 12 V Pin3 FAN DEC Table 4 9 J1 External buzzer Pin 1 Buzzer Table 4 10 SW1 Fan number select switch Pin2 Pin 1 GND Pin 2 FAN GEI Pin 3 GND Pin 4 FAN SEL2 ACP 2000MB User Manual 18 Pin 5 Pin 6 Pin 7 Pin 8 GND FAN_SEL3 GND RESET 4 2 2 Switch Settings The alarm board is designed to connect with up to 7 fans Users can set the fan num ber by adjusting the switch SW1 on the alarm board Table 4 11 SW1 Fan number setting Fan Number SW 1 1 SW 1 2 SW 1 3 SW 1 4 0 OFF OFF OFF OFF 1 ON OFF OFF OFF 2 default OFF ON OFF OFF 3 ON ON OFF OFF 4 OFF OFF ON OFF 5 ON OFF ON OFF 6 OFF ON ON OFF 7 ON ON ON OFF Connect the fan connectors in the correct sequence if two fans are set on SW1 the correct method is to connect them to connectors FANT and FAN2 If the two fans are connected to other fan connectors out of sequence such as FANT and FANS or FAN2 and FANS or FAN3 and FANA4 instead of FAN1 and FAN then the alarm will not function cor rectly 19 ACP 2000MB User Manual 4 3 Thermal Sensor The ACP 2000MB is configured with a thermal sensor on the backside of the chassis see Figure 4 2 Thermal sensor Figure 4 2 Thermal sensor location Refer to Figure 4 3 for a diagram of the thermal sensor module layout
14. ewiihrsercond nennen T Figure 2 2 Installing PCI add on card ernennen T Installing Disk DrivesS ccoccoocccccnccoccconccccnoconoconconononanonanonannonanenanonanos 8 Figure 2 3 Drive bay for 5 25 device and 3 5 FDD 8 Figure 2 4 Drive bay for internal 3 5 HDD u 8 Figure 2 5 Location of storage devices ooocccocccconcnccncnconcnonanonnno 9 OperatiOn aunanaunanaunanaununnnnuvnnnuvnunnenene 1 Me Front PAR een ei 12 3 1 1 Switch Button and I O Interfaces nenn 12 3 1 2 LED Indicators for System Status ocoooccconcnconcccoccnconcnonanononnnnnnos 12 Table 3 1 LED indications function 12 The Rear Pak EE 13 Replacing the Cooling Fans 13 Figure 3 1 Dual cooling fans Renee nenn nnnn nennen 13 Figure 3 2 Cooling fan maintenance nenne 13 Replacing the Filter bla 14 Figure 3 3 Replacing fan filter and door filter 14 Alarm Board NN ENNEN NENNEN KN unn 19 Alarm Board Layout ss 16 Figure 4 1 Alarm board layout c ooocccoccccoccconccncocnnoncnnnncnnonanonos 16 Alarm Board Specifications VU 17 4 2 1 Connectors amp Pin Definition cooccccccccocicnnncconoccncnacocanononnnos 17 Table 4 1 CN1 Auxiliary external power connector standard mini 4 Pin power Connechor nenn 17 Table 4 2 CNA Thermal sensor LM75 connector 17 Table 4 3 CN13 Voltage detect input connector 17 Table 4 4
15. layout ACP 2000MB User Manual 16 4 2 4 2 1 Alarm Board Specifications E Input Power 5 V 12 V E Input Signals 7 fan connectors One thermal sensor connector supports up to 8 thermal sensors connected in a series One power good input One alarm reset input One voltage signal connector connected from the motherboard and sup ports six voltages 12 V 5 V 3 3 V 5 Vsb One hard disk LED connector connected from the motherboard m Output Signals One LED board connector One buzzer output Connectors amp Pin Definition Table 4 1 CN1 Auxiliary external power connector standard mini 4 Pin power connector Pin 1 12 V Pin 3 GND Pin2 GND Pin 4 5 V Table 4 2 CN4 Thermal sensor LM75 connector Pin 1 5 V Pin 3 T_SDAT Pin 2 T_SCLK Pin 4 GND Table 4 3 CN13 Voltage detect input connector Pin 1 5 Vsb Pin 5 5 V Pin 2 GND Pin 6 3 3 V Pin 3 GND Pin 7 12 V Pin 4 5 V Pin 8 12 V Table 4 4 CN16 Power good input connector Pin 1 Power Good Pin 2 GND Table 4 5 CN17 Alarm reset connector Pin 1 ALARM RESET Pin 2 GND 17 ACP 2000MB User Manual Table 4 6 CN18 Output connector to LED board Pin 1 GND Pin 2 5 V signal Pin 3 12 V signal Pin 4 5 V signal Pin 5 12 V signal Pin 6 HDD 1 Pin 7 Power Good Pin 8 Power Fail Pin9 Pin 10 Pin 11 Pin 12 Pin 13 Pin 14 Pin 15 Table 4 7 CN26 HDD LED connector Temperature Good Temp
16. m Services AD ANTECH www advantech com Please verify specifications before quoting This guide is intended for reference purposes only All product specifications are subject to change without notice No part of this publication may be reproduced in any form or by any means electronic photocopying recording or otherwise without prior written permis sion of the publisher AIT brand and product names are trademarks or registered trademarks of their respective companies Advantech Co Ltd 2009
17. or or sales repre sentative immediately We have carefully inspected the ACP 2000MB mechanically and electrically before shipment It should be free of marks and scratches and in per fect working order upon receipt As you unpack the ACP 2000MB check it for signs of shipping damage For examples box damage scratches dents etc If it is dam aged or it fails to meet the specifications notify our service department or your local sales representative immediately Also please notify the carrier Retain the shipping carton and packing material for inspection by the carrier After inspection we will make arrangements to repair or replace the unit ACP 2000MB User Manual vi Contents Chapter Chapter Chapter Chapter 1 a E GA NM 2 2 1 2 3 2 4 3 1 3 2 3 3 3 4 4 1 4 2 General Information NN KANN NN KN NN vun 1 OO een 2 Se 1116 le 2 Ss A 3 Table 1 1 Power Supply options ccoocccoccccocccccncconconcnconocncnnnnnos 3 Environmental Specifications ccccccccsececeeeseeeceeeeeeeeseeseeeseeesaeeeaeeaes 3 Table 1 2 Environmental specifications 3 Dimension Diagram nennen 4 Figure 1 1 Dimension dagram nenne nennen 4 System Setup aunnunaunannnnnunnunaunsunsnnuenerD Removing the Top Cover sn 6 Installing the Motherboard nenn nnnn nenne nenne nenne nennen 6 Installing Add on Cards T Figure 2 1 Card coag
18. pluggable equipment the power outlet shall be installed near the equipment and shall be easily accessible Keep this equipment away from humidity Put this equipment on a reliable surface during installation Dropping it or letting it fall could cause damage Do not leave this equipment in an environment unconditioned where the storage temperature under 0 C 32 F or above 40 C 104 F it may damage the equipment The openings on the enclosure are for air convection hence protect the equip ment from overheating DO NOT COVER THE OPENINGS Make sure the voltage of the power source is correct before connecting the equipment to the power outlet Place the power cord in a way that people can not step on it Do not place any thing over the power cord The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product All cautions and warnings on the equipment should be noted If the equipment is not used for a long time disconnect it from the power source to avoid being damaged by transient over voltage Never pour any liquid into ventilation openings This could cause fire or electri cal shock Never open the equipment For safety reasons the equipment should be opened only by qualified service personnel If any of the following situations arises get the equipment checked by service personnel a The power cord or plug is damaged b Liquid has penetrated into the
19. stions that apply to your problem and with the product close at hand call your dealer Our dealers are well trained and ready to give you the support you need to get the most from your Advantech products In fact most problems reported are minor and can be easily solved over the phone In addition free technical support is available from Advantech engineers every busi ness day We are always ready to give advice about application requirements or spe cific information on the installation and operation of any of our products ACP 2000MB User Manual IV Product Warranty 2 years Advantech warrants to you the original purchaser that each of its products will be free from defects in materials and workmanship for two years from the date of pur chase This warranty does not apply to any products which have been repaired or altered by persons other than repair personnel authorized by Advantech or which have been subject to misuse abuse accident or improper installation Advantech assumes no liability under the terms of this warranty as a consequence of such events Because of Advantech s high quality control standards and rigorous testing most of our customers never need to use our repair service If an Advantech product is defec tive it will be repaired or replaced at no charge during the warranty period For out of warranty repairs you will be billed according to the cost of replacement materials service time and freight Please con
20. sult your dealer for more details If you think you have a defective product follow these steps 1 Collect all the information about the problem encountered For example CPU speed Advantech products used other hardware and software used etc Note anything abnormal and list any onscreen messages you get when the problem occurs 2 Call your dealer and describe the problem Please have your manual product and any helpful information readily available 3 If your product is diagnosed as defective obtain an RMA return merchandise authorization number from your dealer This allows us to process your return more quickly 4 Carefully pack the defective product a fully completed Repair and Replacement Order Card and a photocopy proof of purchase date such as your sales receipt in a shippable container A product returned without proof of the purchase date is not eligible for warranty service 5 Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer V ACP 2000MB User Manual Initial Inspection When you open the carton please make sure that the following materials have been shipped E ACP 2000MB Chassis m User Manual m Warranty Card O Accessory box with a package of screws for fastening the motherboard disk drives ears and handles etc a pair of keys a plastic post a pair of ears and a pair of handles If any of these items are missing or damaged contact your distribut
21. ty Protection The storage system power switch system reset button and alarm reset button are all behind the lockable door Cooling System Two 8 cm x 8 cm 47 CFM easy to maintain cooling fans M Ar Filters Two easily maintained reusable filters near the front of the system fan and behind the front door m Weight 11 5 kg 25 3 lbs Dimensions W x H x D 482 x 88 x 450 mm 19 x 3 5 x 17 7 ACP 2000MB User Manual 2 1 3 1 4 Power Supply Table 1 1 Power supply options Model Name 1757000007G ATX PFC Watts 300 W 100 240 Vac Input rating Full range 5 V 35 3 3 V 20 Output voltage 12 V 16 A 5 V 0 5 A 12 V 1 A 5 Vsb 2 A 5 V 3A 3 3V 1A Minimum load 12 V ZA 5 V 0 05 A 12 V 0 05 A 5 Vsb 0 1 A MTBF 97 800 hours 25 C Safety UL TUV CB CCC Environmental Specifications Table 1 2 Environmental specifications Environment Operating Non operating Temperature 0 to 40 C 32 to 104 F 20 to 60 C 4 to 140 F 0 o o o Humidity 10 to 85 40 C 10 to 95 40 C non condensing non condensing Vibration 1 Grms 2G Shock 10G with 11 ms duration 30 G half sine wave Safety CE compliant 3 ACP 2000MB User Manual 1 5 Dimension Diagram IS of 7 d era ch y Sey IS gt Komm TT mm gt 2 1 gt E C E 1 d lt gt gt gt gt 1 gt gt D
22. use a grounding wrist strap at all times Place all electronic components on a static dissipative surface or in a static shielded bag when they are not in the chassis 21 CAUTION Any unverified component could cause unexpected damage To ensure the correct installation please always use the components ex screws provided with the accessory box A Message to the Customer Advantech customer services Each and every Advantech product is built to the most exacting specifications to ensure reliable performance in the harsh and demanding conditions typical of indus trial environments Whether your new Advantech equipment is destined for the labo ratory or the factory floor you can be assured that your product will provide the reliability and ease of operation for which the name Advantech has come to be known Your satisfaction is our primary concern Here is a guide to Advantech s cus tomer services To ensure you get the full benefit of our services please follow the instructions below carefully Technical support We want you to get the best performance possible from your products If you run into technical difficulties we are here to help For the most frequently asked questions you can easily find answers in your product documentation These answers are nor mally a lot more detailed than the ones we can give over the phone Please consult this manual first If you still cannot find the answer gather all the infor mation or que
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