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SyAM-V4-00-System-Client-User-Manual

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1. Network Adapters Monitors Ethernet operational state EE Managed RAID Controller RAID Controller health Total CPU utilization Percentage of CPU usage Total Memory utilization Percentage of Physical and Virtual Memory usage i gt Memory Error Rate Number of Single and Multi Bit errors that have occurred requires ECC memory and support by the server board 37 Notification Settings Configuring email alerting Notification Settings Email Address adminilicormpan com HS Pager Address Network less ge Ao hine Name System rea Manager Username ETTE Sender s Email Address admindecenrnpany com Senders Email Password e Mail Server mipilpgrver company coer Figure 30 Entering Notification Information Physical Sensor Upper and Lower Thresholds Each physical sensor instance has its own range of safe operating values with lower and upper warning and critical thresholds These values are discovered if the hardware platform supports that information or are calculated from available data Physical Sensor Warning and Critical Alerts Since physical sensors may enter warning or critical health states separate alerting methods may be configured for each Logical Sensor Thresholds Monitored resources that are not physical sensors are called Logical Sensors Each instance of the logical sensor types Logical Disk CPU Utilization and Memory Utilization has a uti
2. Either load the SyAM Software CD and from the menu choose the product version you wish to install or double click the downloaded SyAM executable Then just follow the Install Wizard instructions Choose the language of the user interface Choose the destination folder This can not contain any spaces in the name Choose either the Local or Agent installation default Local To enable security through 128 bit data encryption from SyAM Server Web Server to the browser choose the SSL option default No After the installation has finished the SyAM services will start and dynamically discover and configure your system s monitoring environment Installation Instructions Linux SO oe eS N Download the required product version or copy it from the SyAM Software CD to the Linux system Extract the files and change permission to execute the files Enter install then follow the on screen instructions Choose the language of the user interface Choose the destination folder This can not contain any spaces in the name Choose either the Local or Agent installation default Local To enable security through 128 bit data encryption from SyAM Server Web Server to the browser choose the SSL option default No After the installation has finished the SyAM services will start and dynamically discover and configure your system s monitoring environment Firewall Security The following ports must be opened if you are using a fire
3. If when the system chassis is opened the intrusion will trigger a sensor alert provided that the connected board BlOS support this information reporting Fans Monitored for rotational speed provided the fan is connected to a board BIOS that supports the information reporting Voltages Monitored for the functionality that the connected board BIOS supports Temperature Monitored for the functionality that the connected board BIOS supports Thermal Controlled Fans Monitored for rotational speed alerts when the CPU Temperature exceeds the defined threshold and the fan is not spinning Provided for a defined set of motherboards supporting this feature Redundant Power Loss Monitors IPMI managed servers and alerts upon when redundant power systems loose their redundancy Logical Sensors Network Adapters Monitors Ethernet operational state Physical Disk Monitors the presence and percent usage of a physical disk in the system and or a RAID Set available to the operating system through a RAID controller Logical Disks The percent of capacity used by the logical disk formatted and mounted by the operating system is reported If the disk has not been formatted it will be reported as a failed disk Removable Device Removable devices that are represented to the operating system will be reported as mounted as long as they are present in the system 36
4. fF Network Software System Details IE pe ABR e System Information Machine Name XEON Asset Number AST 12 111 ee hose v Domain Workgroup WORKGROUP Asset Yalue 750 00 Manufacturer INTEL Owner Sales Machine Model D945GTP Location 101 Main Street Operating System Microsoft R Windows R XP Professional Function sales wodstation on OS Yersion Agent Yersion 43 00 000 BL1340 2123 2268 Open 5 2 3790 DML OS Service Pack Service Pack 1 POWeT Minngenment Board BIOS Manufacturer Intel Corporation Manufacturer Intel Corp Model D945GTP Revision Default System BIOS Serial Number BATP52504250 Release Date 200601 09 2848844848 Sensor Devices ADT7476 SMBIOS Rev NT94510J 864 3309 2006 0109 1312 CPU Processor Model Intel R Celeron R CPU 2 53GHz Clock Speed 2533 Mhz Manufacturer Genuinelntel Number of Logical CPUs 1 Total CPU Utilization 2 Memory Type Total In Use Available Utilization Physical Memory 501 MB 223 MB 278 MB 44 51 Virtual Memory 1220 MB 182 MB 1038 MB 14 92 Paqe File 756 MB 16 MB 740 MB 212 Y E Done PP TT a Internet Figure 5 System Client User Interface Layout Header Bar The header bar has three function buttons Refresh Log out and Online Help 3 SyAM Desktop Monitor Local Microsoft Internet Explorer File Edit View Favorites Tools Help rea y y x B TR JO Search 5 7 Favorites
5. Failure Monitoring Directly attached disk drives that are SMART capable are checked daily Supported disk technologies include P ATA S ATA SCSI and FC The administrator can be notified of bad disk drives before they fail and potentially lose data Notification of a bad SMART status Pending failure is done via the notification options configured for the drive The Storage Details tab visually shows physical drive status A physical drive in the warning state amber colored is pending failure and has reported a bad SMART status 26 RAID Management This feature is only available through the System Area Manager Managed PCI RAID controllers can be configured with System Area Manager Navigation begins from the Storage Details tab Sorter Led Moon Inirrert Explorer a G PE pe Git gee Festen Tools eb Om O 2 set Joe OS L S ne Fe gros Fg her 2 8 100106 2900Lasgn J Ee va Norton avers Ge ET SyAM Software in Gea gt Systems Derails SETSDONHI E 192 168 100 106 Tri Teli eee gt zim em E ESTE MTT AAA CE SEE Storage Details J YMRBJEC IL y AMCC 5005 00 Drvbda o ol respon scsi Dr Device Managed RAID states Controller A AE Stedaed IDE ATAJATAP corroe Secondary IDE Charmi Irii ink 226010 CHT F amih Uira ATA Borage 2 Luk A d Barga Dai Ciara PRUE Carini im Pam Chinni J zj TITO Figure 15 Storage Details Managed RAID Controllers Click
6. Figure 1 Individual systems being managed via the SyAM Local Interface T Figure 2 Multiple systems being managed by System Area Manager software 8 Figure 3 Windows and Linux Login Screens ranrrnnarnnnnnnannnnnnnnnnennnnrnnnnnnnrnernnnnnernnennen 13 Figure 4 SUCcessiu LOGOUT ee 14 Figure 5 System Client User Interface LayOUt ooccconnccoccnccocccconcnconcononncnnoncnncnnnnonronanonoos 16 Foure Oo Feader BA nidad 16 Figure 7 SYAM Health State Colors avvek 17 Figure 8 Tree Expanded to Display Monitored SectiOnNS occccoocccoccncconcnccnnccnnanonanonoos 18 Figure 9 System Detail TD SE 19 Figure 10 System Detail Tab Continued ccooccccconnccocnccocnccconnncncononanoncnnnnonarnnnanonannnnos 19 Figure 11 Power Management Tab rrrnnnnnnnnnnnnvnnnnnnnnennnnnnnnennnnnvnnennnnnvnnennnnnnnnnnnnnensnnnen 21 Figure 12 Hardware Detail 1 aD nsummsivlsdemddndnduvndnkm dt ebmsasaadt0d00 24 Elguie 13 Network Detail TAD cai A ER rE 25 Figure 14 Storage Detail TaD havert sase 25 Figure 15 Storage Details Managed RAID Conltrollers ooccoocncoccccnnocoocooononoo 27 Figure 16 RAID Controller Details Screen rrrrrarnnnnnnrnnnnnrvnnnvnnnnennnnnnnvannnvnnrnnnnnnrsnennnen 28 Figure 17 Physical Drives Choosing drives for the ArTay ooocccooccccoccnconccnnnaconconanonoos 29 Figure 18 Available Array Configuring the RAID Set rraranrnrrrvnnrrrnn
7. Buses 4 Max Device per bus 1 gr Ei RAID Set Details Capacity Drives in B Caching Stripe Size MB RAID set Co Degraded RAID 1 74 50 GB 2 Disabled 0 Physical Drives Choose the physical drive s to create an Array or add as Spare Channel 0 ID 2 Full Array 0 76 33 GB Maxtor BYOSOMO ID3 Free 76 33 GB O Maxtor BYOSOMO Remove AOSE Available Arrays Drives In Free B r RAID Level Caching Stripe Size o 1 0 v 0 Disabled 64 KB E DEE ATiny Figure 16 RAID Controller Details Screen 28 Steps in Creating a RAID Set 1 NR 9 Decide if you will create a RAID Set on an existing Physical Array or want to first create a new Physical Array for the RAID Set If you will use an existing Physical Array proceed to step 4 To create a Physical Array choose the physical drives that you wish to make up the array by clicking on their check box Remember only drives not in use in other arrays or as hot spares can be used Click on the Create Array button wait for the screen to update Physical Drives Choose the physical drive s to create an Array or add as Spare Free 74 56 GB SAMSUNG SPOS812C ID 1 Free Y 37 27 GB WDC WD400Jb 00HKAD ID 2 Free Y 37 27 GB Create Array Add Global Spare Remove Global Spare Figure 17 Physical Drives Choosing drives for the Array Now click on the Physical Array t
8. Dart alla Hetmark Adapter Desoripbi n Connection States DHCP IF Address Subnet Maak Default Gateway DHS MAL Addresse Receive UME anion a i i A S o Figure 13 Network Detail Tab Storage Detail Tab The Storage Tab displays detailed information on physical and logical disks associated with the system being monitored Physical disk attributes reported include vendor information device ID SCSI ID and size Logical disk attributes reported include name size space allocation and utilization 87708 337 08 saciid bug ps d mi Standard IDE ATAATAP conigli falt _ Paro 0260108 breie CHT ami Serial ATA a m HIL OT ET CTRA ea 1680 HLADT ST Ce Ga VERD Figure 14 Storage Detail Tab 25 RAID Management Server System Client performs integrated monitoring of PCI RAID Controllers All discovered PCI RAID Controllers that we support will be monitored and their summary configuration and status displayed under Managed RAID Controllers within the Storage tab Server System Client will discover RAID Controllers that it can manage only if the required RAID drivers are installed If a new RAID Controller is installed after Server System Client has been started then restart the system for it to discover the new Managed RAID Controller Please check the release Notes for the list of RAID Controller compatibility for the version of software you are using SMART Drive Pre
9. E br 7 LJ Fel 3 Address a http 192 168 100 78 3930 Login Go Links Norton Antivirus Q Snaglt SyAM Software Figure 6 Header Bar 16 Health Colors In order to quickly identify and correct system problems SyAM software uses a consistent color scheme to represent the health and functionality of systems and their components These colors can be seen in every level of monitoring from the instance of the component to the component category and section The health of each monitored system is updated on a regular interval Any change in the status of the system will cause a change in the health color The health color will remain in the changed state until the issue is resolved Green Fully Functional Amber Warning Red Critical ial Grey System state pending currently unknown Purple System is no longer responding shutdown f Blue Agent service has been manually Black System has been shutdown Figure 7 SYAM Health State Colors Icons There are three icons that represent the type of SyAM software running on the managed system Server System Client System Area Manager ai Desktop System Client _ Notebook System Client 17 Management Tree Figure 8 Tree Expanded to Display Monitored Sections Tree Icons System Alert Matrix Provides access to the thresholds sample reset periods and notificati
10. on the RAID Controller to open up the RAID Controller window Please check the www syamsoftware com Web Site for RAID Controller Configuration Support 27 RAID Controller Details Screen The RAID Controller screen is divided into 4 parts RAID Controller Details Displays the controller model firmware version Cache if present Number of Bus ID BIOS Version BBU Presence and Max Devices per Buses RAID Set Details Displays the current RAID sets configured on this controller including their description RAID Set and Status Normal Init Rebuild Degraded Failed A RAID Set also called a RAID Array appears to the operating system as a physical disk Physical Drives Displays the physical drives connected to the RAID controller including their location on the BUS ID Status Capacity Vendor and Model Physical drives in use by a RAID controller are typically not visible to the operating system Available Arrays Displays the physical arrays defined by the RAID controller A physical array is a grouping of drives on which RAID Sets are created The display includes the RAID levels and capacities available for creating additional RAID sets RAID Controller Details SE7230NH1 E 192 168 100 106 as RAID Controller RAID Controller Details RAID Controller Model 95005 4LP Controller ID 0 Firmware version FE9X 2 04 00 005 BIOS version BE9X 2 03 01 047 Controller Cache Memory BBU Presence Normal Number of
11. SyAM Software Inc System Client V4 0 User Manual Revision A January 2009 O 2009 SyAM Software Inc All rights reserved SyAM Software and the SyAM Software logo are trademarks of SyAM Software Inc All other trademarks are the property of their respective owners Information contained in this document is assumed to be accurate at the time of publishing SyAM Software reserves the right to make changes to the information contained in this document at any time without notice For additional information sales or technical support contact SyAM Software www syamsoftware com Part Number 010151A EN Table of Contents MON ae 5 SyAM Software Modules oooccccococcoconoconoccnoncononnnnonnnonnnnononononannonannnnnnrnnnnnnnnnnnnnnanos 6 Compatible 6 Deployment OPIONS Luse 7 Chapter 1 Installation and ConfiguratiON oocccccocnccccncccnnnccnnnnconnnononnncnnnnnnanonancncnos 9 Installation Instructions Windows rrrarrnnnnvnnnnnnnnennnrnnnnennnrnnnnennnnnnnnennnnnnernennsenennenn 10 IMstallati n INSTUCIONS LINUX A A AAA ee 10 FIPS WW US CU 4 base iii 10 Uninstalling SYAM WINdoWs ascitis 11 VARSEING SYAMA Ei casta SS 11 Chapter 2 LONG o io 12 Browsing to the SyAM Web Server coooccccocccccocococconoconoconannnnnnnnnnnnnonnnnnnnnnnonannnnennnnanens 13 AS O A O teanebanancaetaumencsagnsaccdece 14 Chapter 3 The SyAM User Interface oooccccoccccconcccconccncnncnacocnnnnonanonnonnonan
12. ck on this button Sample period Time that is used to take CPU and Memory utilization samples Sensor Status Change back to normal When a sensor returns back to within its operating threshold range SyAM Agent Non intrusive monitoring agent configured and managed by the System Area Manager System Area Manager Provides monitoring and communications with all managed agents System Client Non intrusive monitoring agent that can be browsed to directly or managed and configured from the System Area Manager System Client Tree Browsing directly to a system running System Client SMTP address Mail system address example mail company com or 192 168 1 100 SNMP Traps Notification from a system or central manager to an enterprise framework server Requires System Area Management SyAM MIB to be installed on enterprise framework server 43 Software Detail Screen Information on the processes services and applications installed Storage Detail Screen Information on physical and logical disks controllers and removable devices Storage Event Logical disk has reached its utilization threshold Loss of logical disk or Loss of Physical disk System Alert Matrix Interface to configure sensor thresholds and notification options System Alert Notification Settings Notification and configuration details for the System Alert matrix System Detail Screen Information on the system s configuration BIOS operating system
13. d monitoring and alerting remote management and reporting The products dynamically discover the hardware and software operating environment and manage all physical environmental sensors available and operating system resources Users can view them and be alerted if they exceed their thresholds There are two levels of system management System Client software provides a single system view System Area Manager software provides a unified view of all of your systems and also provides more comprehensive features The System Client products are e Server System Client e Desktop System Client e Notebook System Client The Central Management product is System Area Manager This user manual describes the System Client software The following sections will describe the product differences functions of the System Client software and highlight areas of additional functionality available through the System Area Manager software SyAM Software Modules System Client software contains three products Server System Client Used for server platforms running server operating systems and RAID storage Desktop System Client Used for desktop workstation platforms ii Notebook System Client Used for notebook computer s that are on and off the network and may have hardware or software changes made while off site These products can be installed on any Intel architecture x86 x64 platform running one of the supported operating systems Compat
14. d that the user is presented to cancel the scheduled shutdown 22 Wait Period before Rechecking This is the time period that the agent will wait before attempting to perform the scheduled shutdown Number of Attempts to Shutdown This is the number of attempts the agent will attempt to perform the scheduled shutdown for that day 23 Hardware Detail Tab All environmental sensors discovered on your platform are displayed in the Hardware Tab This includes fans temperatures voltages power redundancy loss and physical security The number and type of sensors displayed is dependent upon the system platform and its configuration Ele Edi Now Foto Tous be Ge A 2 se e E a i lf 1 hye Sever Syetent Chert gt irii Leberrect I Esplarer i Uber Avi NAP 1 208 hi Figure 12 Hardware Detail Tab Reset Chassis Intrusion Some hardware platforms that support a chassis intrusion sensor do not automatically reset the sensor state to normal when the chassis in closed For such systems the Reset Chassis button causes the platform to reset the state of the sensor to normal Network Detail Tab The Network Tab displays detailed information on adapters connecting the managed system to the network including adapter and connection speed connection status IP address and MAC address Additionally the send and receive byte counts and calculated utilization over the last approximately 20 seconds is provided 24 atar
15. e Management e Logical Utilization Monitoring m a e Removable Device Monitoring a A e RAID Monitoring a E e RAID Configuration Management a Software Management e End Process m e Start Stop Service a Power Management e Power Policy Configuration BE e Power shutdown Restart Scheduler m Event Logging e Monitored event logging a e Performance Snapshot Event a e Filtering Sorting a e Output to file a Asset Inventory Reporting e Summary e Detailed e CSV HTML XML output 46
16. em is only going to be managed via the system running the System Area Manager software Administrator s use Internet Explorer or Firefox to browse to the System Client interface of the system being managed pa a Server running Server Desktop running Motebook running System Client Desktop System Client Notebook System Client Agents send event notification messages to administrators via email Figure 1 Individual systems being managed via the SyAM Local Interface Administrator s use Internet Explorer or Firefox to browse to the System Area Manager interface to manage all systems he Fa la mi Servers running Server Desktops running ig p hl i k jm i System Client Desktop System Client otat ocks running Notebook System Client Agents send event notification messages to administrators via email SMS Pager network message SNMP trap System Event Log or event to the System Area Manager Figure 2 Multiple systems being managed by System Area Manager software Chapter 1 Installation and Configuration This chapter provides step by step installation and configuration instructions for System Client software on Windows and Linux Operating System Platforms lt is recommended that you print off the quick start guide before installing the software too This simple document will step you through installation and email configuration in a few minutes Installation Instructions Windows oo a SU
17. enncnnnns 15 The SyAM User NETTET sverd be 16 Interface Layout uuridsdirsadaheda a sint jese 16 HEIME ONS aa an a E E i A E 17 CONS lid 17 Management Ie Lurer aid oo ad Ea 18 System Detail Ta ae 19 Power Management Tab ape 21 This feature is only available through the System Area Manager c ccoocccccccocconccnononcnannnnoos 21 Hardware Detallada al ea 24 NE Mo GB TG EE EE lolis 24 Storage Detail TD Lee 25 RAD Ma ademe Mir asias a a 21 Deleting a RAID Sekai 31 Sotware Detail Tab as AAA A 32 Chapter 4 Configuring System Alerts ooocccconccccccncconononcnnocononononconannonanonnnnaneneos 34 SNE A A 35 Monitored Sensor pos AA e aca sean e eats ter ae eenarbeneeie ase eeneks 36 LOGICAL SEAS Sis E E a a E 36 Notification Settings Configuring email alerting occccccocconccoocnoncnonnnnnnnnonnnnonanoncnnnnnos 38 Removing a Sensor Instance From the System Alert MatriX cccooocccccoccocncccnocononcnconnnnnnos 39 SyAM Alerting ENhancemMentSs ccoocccccccnccoconoconnccnnnconannnnonnnononnnnnnononannonannnnnnnnnnannnnons 40 Integration into Enterprise Frameworks oocccoccccncccoccccncnnoncconcnnnncnnncnnnconnnnnonronnoncnnnoneos 40 Chapter 5 Contact Details amp GloSSAry ccooccccconnccccnnconnnocononcnncnoconnnnoncnonanonnnons 41 Conan 42 GOES SN 42 Chapter 6 System Area Manager Software occccoccccccncnccccncconnnoconnnonnnonononcnnenonnnnns 45 Table of Figures
18. hat you wish to create the RAID Set on Physical Arrays with no available capacity will not display any available RAID Set configurations Choose the RAID level from the drop down box Only RAID levels supported for the particular set of drives in the Physical Array will be presented The maximum capacity available for the selected RAID level is calculated and displayed You may enter a lower capacity to be used for this RAID Set Physical Drives Choose the physical drive s to create an Array or add as Spare Free Array 0 74 56 GB 3 SAMSUNG SP0812C ID 1 Free Array 0 y 37 27 GB WDC WD400JD OOHKAD ID 2 Free Array O 37 27 GB Create Array Add Global Spare Remove Global Spare Available Arrays Caching Disabled Create RAID Set Delete Array Figure 18 Available Array Configuring the RAID Set Next choose the Caching policy and stripe size from the drop down boxes Click the Create RAID Set button to create the RAID Set The system will now process your configuration and will create the RAID Set If for any reason the create operation fails a message will be displayed at the top of the screen explaining the cause for failure The new RAID Set will now appear under the RAID Set Details 10 f you created a Physical Array in Step 3 and decided not to create a RAID Set on it you may dismiss it by selecting it and clicking the Delete Array button You cannot de
19. he alert matrix Only do this if the instance is not being replaced Once the sensor has been replaced it will automatically be monitored and the new health state will be represented Enter the destination email address the sender s email address and the mail server hostname or IP address Enter the user name and password if outgoing email is authenticated Click the Apply button to save changes Use the Test Notification button to send a test email and ensure your configuration is correct 39 SyAM Alerting Enhancements These features are only available through the System Area Manager When a system is managed from the System Area Manager it enables users to modify any of the thresholds sample periods reset periods and notification methods It also enables alerts to be sent via the other notification methods such as SMS pager Network Message send to the System Manager for it to perform central alerting methods SNMP Trap or write the event to the System Event Log Integration into Enterprise Frameworks System Area Management SyAM MIB The SyAM MIB must be installed into the Enterprise Framework server before it can decipher traps sent from a managed system Please consult your Enterprise Framework application on how to install a 3 party MIB The MIB file is installed in lt Installed Directory gt system_monitor syam mib System Area Management Integration into Microsoft Operations Manager MOM The SyAM Managemen
20. hysical Ga Lower Threshold Upper Threshold No Alerts as Description Critical Warning Current Warning Critical Monitoring Pager Message Trap Event Log Physical Security O O E Fans RPM O O b Temperature C O O Voltages v O O gt uy Power Unit O O R FX st or el PI ysic TE en y or i NERD M TE Logical Sensors No Alerts Alerts Description No Current Threshold Monitoring Pager Log gt ii Network Adapters O O gt Physical Disks O O 7 Logical Disks w O O Pg CPU Utilization a OD O gt hian Memory Utilization oa D O b A Memory Error Rate 2 O O Motification Settings Email Address SH Pager Address 3 adrningcompany corr network Message Machine Mame System rea Manager Username ME tl Sender s Email Address admincompany corn aan Hail Server l Sender s Email Password mailserver company com SMF rap Receiver 35 Email SMS SMC Network SNMP System Sample Message Trap Event Critical Alerts System Email SMS SMC Network SNMP System Pager Message Trap Event Log O O O Intervals Reset Period Period 4y min 15 Min aw Mmin 15Min Example adr de Este 192 168 1 1 132 166 1 1 Us arr red Lae aL dm ne orp ry corm BETO PT l INDC OM PTE GE Monitored Sensor Types Physical Sensors Security
21. ibility Server Desktop Notebook Operating System System System System Client Client Client Windows 2008 Server E Windows 2003 Server E Windows 2000 Server SP3 or above Windows Vista Business a Windows XP Professional E E m Windows 2000 Professional SP3 or above 3 j Redhat Enterprise Server 4 5 E Redhat Workstation 4 E E m Redhat Desktop 9 E E E SuSE Enterprise Server 9 10 E SuSE Professional 9 2 E m E Novell Linux Desktop 9 E E E Fedora Core 8 E E E Linux x64 Operating System Requirements If you are running Redhat Fedora Core x64 Linux distribution you must load the Compatibility Arch Support Multi lib Support Packages To check if this is loaded look in system settings add remove applications and scroll to the bottom to verify that this package is installed If not please install it System Requirements il 160MB Disk space 256MB Memory Browser Requirements Internet Explorer 6 Service Pack 1 Mozilla Firefox V1 0 x or above Deployment Options During installation you are presented two options of deployment M Local This installs SyAM s web server and management agent which enables you to manage the system directly via a web browser You may also manage the system via the system running the System Area Manager software M Agent This does not install SyAM s web server it installs the management agent only In this case the syst
22. lete Physical Arrays that have RAID Sets created on them 29 w RAID Controller RAID Controller Details RAID Controller Model 8506 4LP Controller ID 0 Firmware version FE7S 1 05 00 06 BIOS version BE X 1 08 00 04 Controller Cache Memory BBU Presence Unknown Number of Buses 4 Max Device per bus 1 Mute Alarm Rescan RAID Set Details Status Capacity Drives in Caching Stripe Size Oo Int3 RAID 5 74 54 GB 3 Disabled 64 KB 0 Delete RAID Set Figure 19 RAID Set Details Information on Configured RAID Set Adding Removing a Global Spare 1 Choose the physical drive that you wish to become a global spare to the RAID Set by clicking on its check box then click on the Add Global Spare button 2 To remove a global spare click on the check box next to the drive that is currently displayed as a hot spare then click the Remove Global Spare button Physical Drives Choose the physical drive s to create an Array or add as Spare Channel 0 Click to choose this Hot Spare to be removed ol WDC WD4004D 00HKAD Then Click th Remove Global 37 27 08 AAA S b WDC WD400JD O00HKAD AA pare button Ate gt 37 27 GB fE400JD 00HKAD Gen Add Global Spare Remove Global Spare Figure 20 Removing a Hot Spare drive 30 Deleting a RAID Set 1 Under RAID Set Details click the radio button next to the RAID Set to delete Then click on the Delete RAID Set button Note tha
23. lization threshold Logical Sensor Warning Alerts Logical sensors by design may enter the warning health state but not critical So there is only a single set of alerting methods available Sample Period CPU and Memory Utilization are gathered several times over a period of time so that transient spikes are not reported This time period is configurable by the administrator and is known as the sample period The pre set sample period options are from 4 8 minutes If 80 of the gathered readings exceed the threshold a transition to warning state occurs The sample period for an instance of Logical Disk that is a removable device floppy or CD ROM drive is similar to that of other sensors A set of four readings is gathered during the sample period If the device floppy disk or CD is present through all of them a transition to warning state occurs Reset Period When a logical sensor transitions to a warning health state an event is raised and alerts are sent according to the Warning Alerts settings The reset period is the amount of time during which no additional alerts will be issued after the initial alert 38 Removing a Sensor Instance From the System Alert Matrix When a sensor instance such as a specific logical or physical disk has been removed from the system or has otherwise entered a critical state it is displayed in red and an X appears next to it Click on the X to permanently delete this sensor instance from t
24. location memory CPU etc Upper Threshold The highest threshold to be alerted upon if exceeded User name and Password for outgoing Authentication Enter the administrator user name and password if the outgoing email system requires authentication Warning Level The level of the threshold that is operating between the normal and critical thresholds Welcome Displays the Revision and contact details for the product 44 Chapter 6 System Area Manager Software This chapter contains information on the enhancements available with a System Area Manager 45 Differences between System Client and SyAM System Area Manager The following table lists the features available when managing systems from a System Area Manager vs managing systems locally with System Client Server Desktop Notebook Feature System Client System Area Manager System Level Alerting e Email m E e SMS Pager a e SyAM Central Event Log a e SNMP Enterprise Managers E e System Event Log MOM E e Thresholds a e Sample Periods E e Reset Periods E Centralized Alerting e Email E SMS Pager E e SNMP 7 Centralized Monitoring e System Absence a e Platform Event Traps PETs e Asset Changes m Remote Management e Graceful Shutdown Restart a e Remote Console KVM a PMI Over LAN Power on off E e IPMI Over LAN Event Log A e AMT Remote Power functions a e AMT Remote Control E e AMT System Defense E E Storag
25. minutes of inactivity A message box will appear on screen if you are using Internet Explorer to let you know that you need to log back in If you are using a Firefox browser you will be logged out and put back to the login screen 14 Chapter 3 The SyAM User Interface This chapter describes how to use the System Client software It also points out some advanced features that are available in the System Area Manager products 15 The SyAM User Interface System Client software provides administrators with the ability to view the system s current configuration and the status of the monitored sensors and resources Additionally the administrator can configure email notification settings Interface Layout The structure of the interfaces is common whether you are viewing a Server Desktop Notebook System Client The system being monitored is represented in the tree on the left hand side and the detailed information being accessed in presented on the main right hand side Because System Client management software provides a single system view there is only a single system in the tree System Area Manager software displays many systems in the tree EN File Edit View Favorites Tools Help Ar Qe O x 2 ser JG Favorites 62 BON 3 Address http 192 168 100 78 3930 Login ge Links gt Norton Antivirus sraatt r SyAM Software Refresh Logout System Details XEON 192 168 100 78 E system
26. nrvnrrnervnnnnrennennen 29 Figure 19 RAID Set Details Information on Configured RAID Set rrrrrrnnnnrnnnnrnvnnnnn 30 Figure 20 Removing a Hot Spare dTIVE cccooccccconcccconccconnncnoncnnnnnonnnnnonnnnnnonnnancanonnnnanos 30 Figure 21 RAID Set Details Deleting a RAID S kt oococonccccccnccocccconcccnnconoconcnnncnncnnanonoos 31 Figure 22 Software Detail Tab dois 32 Figure 23 End NE FIOGESS Lupen lidad ao 32 Figure 24 Confirm to End the ProcessS occccocccoccnnccoconoconnonanonononcnnanonnnonncononancnnnnannnnos 33 Figure 25 taringa oe VICO vialidad 33 Figure 26 Confirm to Start the Service ooccccccncccoconoconnnconnconononnncnnnonnnnnnononanennnnnnnnnos 33 Figure 27 Stopping 4 Servici io as dkeidem 33 Figure 28 Confirm to Stop the Service ooocccconcccocnccconoccocononannnconnnonnnnnnannnnnnnnononononannss 33 FIQUre 29 SSE ALT Maia Seeds 35 Figure 30 Entering Notification Informati0N ccooccccoocnncoccncnnccnonnnnconcnnnnonnnoncnnnnnncnnannnoos 38 Introduction SyAM Software provides a comprehensive simple to use set of system management products for servers desktops and notebooks Each product has features specific to their relevant system s capabilities and functions as well as a large number of common features Their user interfaces are identical The products enable several IT benefits Among them are predictive alerting to pending failures system configuration unattende
27. nt of the system Header Bar The header bar within this browser contains the lt Logout gt lt Refresh gt lt gt function buttons Health colors Green Fully Functional Amber Warning threshold exceeded Red Critical Threshold exceeded Grey System update pending Blue Agent has been manually stopped Purple System is no longer responding Black System has been shut down Intervals Readings on all monitored systems and components are at preset cycles of 20 seconds Logical Sensor Storage network adapters removable disk drives and CPU and memory usage Login Administrators must login using a user name and password that has administrative rights to the machine that is running SyAM software 42 Lower threshold The lowest threshold to be alerted upon if it is exceeded Network Detail Screen Information on network adapters and their configuration Network Event Network connectivity is lost Notification Settings Email SMS pager SyAM System Area Manager Network Messages and SNMP Traps Performance utilization event CPU or memory utilization threshold is met or exceeded Physical Sensors Physical Security Fans Temperature Voltages and Power Unit sensor monitored Reset period The frequency of notifications sent after the initial alert has been sent and if the sensor has not been corrected Restore Physical Sensor Thresholds This will reset to the original sensor threshold values when you cli
28. on options for all of the monitored hardware and software sensors within the system System Provides system board memory CPU slot display port information and status of the CPU and Memory utilization being monitored in addition memory error information is displayed Hardware Provides sensor information and current status on physical sensors being monitored within the system ES Network Provides network adapter configuration information and performance for all configured adapters within the system Storage Provides physical storage device storage controller logical device information and health status for the storage devices and managed RAID controllers Software Provides information on OS services processes and installed applications Also provides remote and process management 18 System Detail Tab The System Tab displays detailed information on the system s configuration including BIOS vendor information operating system location machine name function memory and CPU utilization etc Administrators can choose to enter additional system information by filling in the fields at the top of the screen The system s power management policies can be viewed and re configured remotely by clicking on the Power Management button Software Byam Dilah Seti Jebi pib Harkes Saree danset arder liner a nt Date il Ditar O FN Anni Til awed PET Panties laa A
29. per KOTE ERR Tii Desidop Mioiber Lo s pued 3 40 Eiji Collen 1100001446 e EE ar mem am P s ll rl sacas E 1 um ane a a 173 Hr EN ee oe EN E TE MIA Applic rien Laser Ol Service Muru Purriag Appir rhan Haragia Wnai Sipi Windows Andi dain Funnies g x ET Figure 22 Software Detail Tab Click to end a process Click to start stop a service To end a process chose the process by clicking on the radio button to the left of the Process Name then click the End Process button Processes 30 IHT O O WITS exe explorer exe 0 svchost exe age Name java exe Figure 23 End the Process 32 Memory Ka Microsoft Internet Explorer Figure 24 Confirm to End the Process To Start a Service choose the service by clicking on the radio button to the left of the Service Name then click on the Start button The service must be in a stopped state in order to be started Services 82 Description Startup Type Alerter Manual Application Layer Gateway Service Manual O Application Management Manual O Windows Audio Auto lt EN E Figure 25 Starting a Service Microsoft Internet Explorer J Please confirm you wish to execute the Start operation on Application Management i Cancel Figure 26 Confirm to Start the Service To Stop a Service choose the service by clicking on the radio button to the left of the Ser
30. s hibernation enabled Battery This information is only displayed if the managed system is a notebook Current Power Source States if the system is plugged in using AC Power Cord or is running from the battery Battery Charging States if the battery is in a charging state Battery Level Current health state of the battery Battery Charge The of the battery life available Scheduler Settings You can configure the managed system to be scheduled to perform a graceful system shutdown or restart at any time for each of the days To enable click on the appropriate radio button for the action to be taken that day No Action Shutdown Restart Then set the time using the drop down box Different actions can be set at different times for each of the days of the week Only one action per day can be scheduled Press the Apply Button to save the changes made efined Applications not to shutdown 1f running You can enter the name of an application if found to be running it will not perform the scheduled shutdown To add an application Enter the name of the application executable and press the Add Application button To remove an application click on the radio button next to the application you wish to remove and press the Remove Application button Check for Keyboard Mouse Activity This is the time period that is checked before attempting to perform a scheduled shutdown Shutdown Countdown Timer This is the time perio
31. t Pack for Microsoft Operations Manager must be loaded into the MOM server before it can decipher Windows events written by SyAM Management Agents Also the MOM agent must be configured on each managed system to forward events to the MOM server Please consult your MOM documentation on how to load 3rd party Management Packs into the MOM server and how to configure the MOM agent The MOM Management Pack file is installed in lt InstalledDirectory gt system monitor syam akm 40 Chapter 5 Contact Details amp Glossary This chapter contains technical support contact information as well as a glossary 41 Contact Details Contact roduct support syamsoftware com Web www syamsoftware com Support Information http www syamsoftware com Product Information http www syamsoftware com Glossary Adding a sensor to the alert matrix Sensors are automatically monitored they have their sensor category default notifications applied to them Critical Level The level of the threshold which is operating beyond the normal and warning thresholds Current Value The actual reported sensor reading for the system component on a timed reporting cycle From Address Administrators can define a unique name for the SyAM alerting email address Hardware Detail Screen Information on the system components being monitored including fans temperature voltages etc Hardware Event When a threshold is met or exceeded by a physical compone
32. t when multiple RAID Sets are present on the same Physical Array only the last RAID Set displays a radio button and may be selected to delete RAID Controller RAID Controller Details RAID Controller Model 8506 4LP Controller ID 0 Firmware version FE S 1 05 00 06 BIOS version BE7X 1 08 00 04 Controller Cache Memory BBU Presence Unknown Number of Buses 4 Max Device per bus 1 Mute Alarm Rescan poao RAID Set Details ee RAID Capacity Drives in Level MB RAID set Normal Delete RAID Set Figure 21 RAID Set Details Deleting a RAID set 31 Click the button to choose the RAID Set to be deleted then click the Delete RAID Set button Software Detail Tab The Software Tab displays detailed information on the processes services and applications installed and running on the system being monitored End Process Start Stop Service This feature is only available through the System Area Manager The administrator can stop a running process and start or stop a service of a managed system without having to physically visit that system The startup type and current status of each service is displayed Be Git je Qu gerne A E Sy AM Software DAS AL LE z Hr Loral Mbressl Pps Teoh b r HEG Dra pene Gen O 2 95 5 Sobran Noi als Installed Beato 0 FIFI PRO Meteor eaei Debra 00 10 A Frk PG Fa erah Ahi leden OF rie Pack I mrd Dee
33. the log in screen es I g In File Edit View Favorit Q O ha s http 192 1681 Help ools LD Ps kms OL A UMa s 00 78 3930 Login Figure 3 Windows and Linux Login Screens 13 The SyAM web server does not maintain its own separate set of users and passwords It requests the operating system to log you in so uses the accounts that are already in place on your system To login you must satisfy the following conditions For Standalone systems not in a Windows Domain e The User name and Password must be valid on the system you are logging into e The User must have Administrator rights on the system For systems within a Windows Domain e The User name and Password must be valid in the Domain e The User must have Domain Admin rights within the Windows Domain e A Valid Domain Name for the system must be entered in the Domain field For Linux systems e The User name and Password must be valid on the system you are logging into Ending the Session When you have completed your management session choose the Log Out button on the main header bar Successful logout returns you to the login screen 3 Log In Microsoft Internet Explorer IIS Ele Edt view Favorites Tools Help Q O A A Os Jrs O 2 AB 00 78 3930 Login Eco unks Norton Antivirus Q Snage ts A gt gt a Figure 4 Successful Logout For added security you will be logged out automatically after 30
34. vi id the Pet Efe paa ia a TiN bio Corp EPT GT a i HA Prpa bad hah ess POPE Chick pardo Rara Serer ETEN kurie d Lage al CF in TAS ia SyAM Software Physical Meran Virtual Memory Page File ER 1 14 TEE T EE Hensery flaks Marin Supported Merry Mei CHAN A Dia wariga Slats PE X16 SLOT PE BLOT POSLOT I LECISLOTI USG Fer Al ee eee i Intel OSHS p ami LISO Unien H st Cosboiler 3 inlet dett et me LGD nal Her Comboller 3 Lei 920010 CHAN Farid LISO Vakenal Hon eaii 1 Serial Ports Comeraniaora Pre a Display Adapter Descripiion BADHA Goa 1200 Tibia he TAG ADA Gaf once 6200 Turbos TA 250 ME BALDIO Honor Mam Dont ESOO Hantar terial Humber 1010201 PD _ _ _ ea EE Figure 10 System Detail Tab Continued 19 Monitoring Memory Errors SyAM provides real time monitoring and alerting of single and multi bit memory errors on systems with supported ECC Memory error monitoring The default alerting thresholds are to notify the administrator immediately on a multi bit error or when two single bit errors occur within a day Through the System Area Manager the administrator can adjust the thresholds and polling interval periods for both single and multi bit errors and configure their notification methods 20 Power Management Tab This feature is only available through the System Area Manager The Power Management tab lets the user displa
35. vice Name then click on the Stop button The service must be in a running state in order to be stopped Services 82 Description Startup Type Status GET E O Workstation Auto Running TCP IP NetBlOS Helper Auto Running Messenger Auto Running A NetMeetino Remote Deskton Sharinna Manual Stonnen lt En EN Figure 27 Stopping a Service Microsoft Internet Explorer Figure 28 Confirm to Stop the Service 33 Chapter 4 Configuring System Alerts System Client software provides the ability to send alerts via email System Area Manager software provides a much richer set of alerting features A whole new hierarchy of centralized alerting is available And additional alerting features within each managed system are unlocked by using System Area Manager Users may configure thresholds and sample reset periods for each monitored resource And several new notification methods become available such as via SNMP Traps or Operating System Event Logs 34 System Alert Matrix The System Alert Matrix provides a detailed color coded view of the status of all monitored components in the managed system Settings such as notification methods thresholds sample periods etc for each sensor type category are automatically applied to all discovered sensor instances of that type Figure 29 System Alert Matrix Alerts Server Monitor Local SE7501WV2 127 0 0 1 i System Alert Matrix P
36. wall on your Linux system They are automatically opened on Windows systems 3894 Used for agent management service 3930 Used for web server if installed 5800 Used for Remote Console access from System Area Manager 5900 Used for Remote Console access from System Area Manager 10 Uninstalling SyAM Windows To remove the SyAM software from the windows system 1 On the start menu select lt Settings gt lt Control Panel gt lt Add Remove Programs gt 2 Highlight SyAM and select lt Remove gt You will be prompted to confirm this action 3 Following removal if SyAM software is to be reinstalled then a system restart is required Uninstalling SyAM Linux To remove the SyAM software from the Linux system 1 Go to the top level directory where the SyAM software was installed 2 luninstall The software will be uninstalled 11 Chapter 2 Logging In This chapter provides details on logging into the SyAM User Interface Browsing to the SyAM Web Server Open a supported web browser on any system and access the SyAM user interface on any system with the System Client software web server installed Then enter http IPADDRESS or the MACHINENAME 3930 Example http 192 168 1 19 3930 Example http FILESEVER1 3930 If you enabled SSL during installation you are required to type https instead of http Example https IPADDRESS or https MACHINENAME 3930 This will bring you to
37. y and reconfigure the power management policies for the managed system Power Management System Power Management Details Battery Current Power Source AC Main Battery Level High Battery Charging No Battery Charge 100 Timeout Settings When computer is AC Main Battery Turn off monitor After 20 Min After 5 Min Y Turn off hard disks Never vi After 10 Min System standby Never vi After 5 Min Y Scheduler Settings Schedule No Action Shutdown Restart Execute Time Sunday i Monday O O Tuesday 10 Wednesday O O Thursday O Friday O Saturday 10 O O Defined applications to not shutdown if running Check for ke yi yboardimouse activity 30 Min E 30 Min v A Excel exe Shutdown countdown timer Outlook exe I O E Wait period before rechecking 15 Min Calculator exe Trillian exe v Number of attempts to shutdown Enter application executable name Figure 11 Power Management Tab 21 Timeout Settings From here you can configure the power scheme settings for the managed system If the managed system is a notebook there will be two separate sets of settings one set that will be applied when connected to AC Power and the other set for when running on battery The options are Turn off monitor Turn off hard disks System standby Hibernate This will only be displayed if the system ha

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