User Manual
Contents
1. Version 1 1 User Manual for Issue Tracker Issue Logging and Tracking System Version 1 1 Just In Time Electronic Commerce Prepared by S P Somavarthini Created 22 August 2011 Last Updated 13 September 2011 CONFIDENTIALITY CAUTION This User Manual is intended only for the use of the individual or entity to which it is addressed and contains information that is confidential and proprietary to ECnet Lid This Users Acceptance Criteria contains information concepts and ideas developed and researched at considerable time and expense by ECnet Lid By accepting this document you the recipient agree not to disseminate distribute or copy any part of this document other than to those persons on a need to know basis Confidential User Manual for Issue Tracker Copyright 2011 Page 1 of 11 Version 1 1 CONTENTS 1 ACCESSING THE ISSUE TRACKER APPLICATION ccsseccccuuuccenuunceuuueuseuuuuauseuags 3 2 LOGGING IN TO THE ISSUE TRACKER SYSTEM asccssccecuucecunccuuueuuuueuuuuseuuunenas 3 3 TO FILE AN ISSUE WITH THE ISSUE TRACKER SYSTEM ua NN KREE NNN NEEN NR NEEN REN KE 4 4 TO SEARCH FOR THE ISSUES aaanannnnnnnnnnnununnnnnnununnunnnnnunununununununnnnnnnnnnnnn 7 5 TO CHANGE THE PASSWORD cseccccucccuuccuuneuuuneuuunsuuuuneuuuneuueneuuneuuuneunags 9 Confidential User Manual for Issue Tracker Copyright 2011 Page 2 of 11 Version 1 1 1 Accessing the Issue Tracker Application Access the UR2. ECnet Simple Search Home New Browse Search i Reports Preferences Administration Log out yinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Simple Search Advanced Search Find a specific issue by entering words that describe it ECnet will search issue descriptions and comments for those words and return a list of matching issues sorted by relevance For example ifthe issue you are looking for is a browser crash when you go to a secure web site with an embedded Flash animation you might search for crash secure SSL flash Status Open v Product All M Figure 4 1 Search Screen Simple Search and Advanced Search tabs 2 The Search screen will be displayed with 2 tabs Simple Search and Advanced Search figure 4 1 3 In the Simple Search tab Select the Status Product or enter the Words to search and click on the Search button OR Confidential User Manual for Issue Tracker Copyright 2011 Page 7 of 11 Version 1 1 4 Inthe Advanced Search screen select one or all of the following and click on the Search button a Product b Component c Status d Resolution ECnet Search for issues Home New Browse Search I EED 7 Reports Preferences Administration Help Log out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System
3. out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Mon Aug 22 2011 18 18 03 SGT Status UNCONFIRMED CONFIRMED IN_PROGRESS Product LN ERP Sev Pria os Assignee A Status A Resolution Summary 3 M High Wind Somavarthini ecnet com CONF Test 1 Wind Somavarthini ecnet com CONF Test 1 2 issues found XML CSV Feed iCalendar Change Columns Change Several Issues at Once Edit Search as OoOo File a new issue in the LN ERP product Home New Browse Search Reports Preferences Administration Help Log out vinodh sankaran ecnet com My Issues Figure 4 3 Results display screen 6 In order to view the issue in detail click on the link of the issue ID 5 To Change the Password 1 Click on the Preferences menu from the top of the screen ECnet User Preferences vinodh sankarani ecnet com Home New Browse Search PC Reports Preferences dministration Help Log out vinodh sankarani ecnet com Figure 5 1 Results display screen 2 The screen will be displayed to change the user preferences figure 5 2 Confidential User Manual for Issue Tracker Copyright 2011 Page 9 of 11 Version 1 1 Welcome to ECnet Issue Tracking System Please login to the given user account to access the system General Preferences Email Preferences Saved Searches Account
4. Information Permissions General Preferences ECnet s general appearance skin Site Default Dusk Quote the associated Comment when you click on its reply link Site Default Quote the full comment Position of the Additional Comments box Site Default Before other comments Timezone used to display dates and times Site Default Same as the server i Language used in email Site Default en After changing an issue Site Default Show next issue in my list Enable tags for issues Site Default Of Zoom textareas large when in use requires JavaScript Site Default On Field separator character for CSV files Site Default Automatically add me to the CC list of issues I change Site Default Only if have no role on them When viewing an issue show comments in this order Site Default Newest to Oldest but keep Description at the top Show a quip at the top of each issue list Site Default Off Y Submit Changes Figure 5 2 User Preferences Screen 3 Click on the Account Information tab figure 5 3 ECnet User Preferences vinodh sankaran ecnet com Home New Browse Search Po Reports Preferences Administration Help Log out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the syste
5. Issues Figure 3 1 Product Selection Page 2 Select a Product from the list LN ERP SCM WM and Syteline 3 An Issue entry form will be displayed figure 3 2 Confidential User Manual for Issue Tracker Copyright 2011 Page 4 of 11 Version 1 1 ECnet Enter Issue LN ERP Home New Browse Search Reports Preferences Administration Help Log out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Before reporting an issue please read the issue writing guidelines please look at the list of most frequently reported issues and please search for the issue Show Advanced Fields Required Field Product LN ERP Reporter vinodh sankaran ecnet com Component WGL Application Development Component Description gt All Products Select a component to read its description Baan Service Scheduler DEM Enterprise Modeling LN TP Projects LN Evolve Components Version LN FPG Severity 3 Medium yi Hardware TA EN os Summary SST Description Attachment Add an attachment Submit Issue Home New Browse lk Search Reports Preferences Administration Help Log out yinodh sankaran ecnet com My Issues Figure 3 2 Issue Entry Form 4 Select the following a Component b Version c Severity d OS and enter the following
6. L hitps eclink ecnet com issuetrack The following page will be displayed C fi 8 https eclink ecnet com issuetrack ECnet Main Page Home New Browse Search Reports Log In Forgot Password Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Welcome to ECnet File a Issue Search Log In Quick Search Quick Search help Install the Quick Search plugin ECnet User s Guide Release Notes Home New Browse Search Reports Log In Forgot Password Figure 1 1 Issue Tracker Home Page 2 Logging in to the Issue Tracker System 1 From the Home Page Click on the Login Icon The screen will be displayed with login fields ECnet Log in to ECnet Home New Browse Search i Reports Welcome to ECnet Issue Tracking System Please login to the given user account to access the system need a legitimate login and password to continue Restrict this session to this IP address using this option improves security Note you should make sure cookies are enabled for this site Otherwise you will be required to log in frequently lf you have an account but have forgotten your password enter your login name below and submit a request to change your password Reset Password Home New Browse Search E Reports Figure 2 1 Login Screen 2 Enter the Login ID Email ID registered and the passwor
7. Please login to the given user account to access the system Simple Search Advanced Search Hover your mouse over each field label to get help for that field Summary contains all of the strings x Ir Product Component Status Resolution LN ERP 4GL Application Development e UNCONFIRMED SCM WM APS CONFIRMED Syteline Accounting IN_PROGRESS Administration RESOLVED All Products VERIFIED Baan Service Scheduler x Detailed Issue Information Narrow results by the following fields Comments URL Deadline Issue Numbers Version Severity Priority Hardware OS Search By People Narrow results to a role i e Assignee Reporter Commenter etc a person has on an issue Search By Change History Narrow results to how fields have changed during a specific time period Custom Search Didn tfind what you re looking for above This area allows for ANDs ORs and other more complex searches Sort results by Reuse same sort as last time ci CI and remember these as my default search options Figure 4 2 Search Screen Simple Search and Advanced Search tabs 5 The results will be displayed in the screen matching to the search criteria entered selected Figure 4 3 Confidential User Manual for Issue Tracker Copyright 2011 Page 8 of 11 Version 1 1 ECnet Issue List Home New Browse Search a Reports Preferences Administration Help Log
8. d and click on the Login button The following page will be displayed Confidential User Manual for Issue Tracker Copyright 2011 Page 3 of 11 Version 1 1 ECnet Main Page Home New Browse Search Reports Preferences Administration Log out yinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Welcome to ECnet File a Issue Search User Preferences Quick Search Quick Search help Install the Quick Search plugin ECnet User s Guide Release Notes Home New Browse Search i Reports Preferences Administration Log out vinodh sankaran ecnet com My Issues Figure 2 2 User Home Page 3 To File an Issue with the Issue Tracker system 1 Click on the File a Issue icon from the User Home Page Figure 2 2 The screen will be displayed to select the Product ECnet Enter Issue Home New Browse Search x Reports Preferences Administration Help Log out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system First you must pick a product on which to enter an issue LN ERP LN ERP SCM WM Supply Chain Management Warehouse Management Syteline Infor Syteline Home New Browse Search Reports Preferences Administration Help Log out vinodh sankaran ecnet com My
9. e Summary of the Issue f Description of the Issue 5 User can attach the related documents with the issue by clicking on the Add an attachment buiton 6 The file selection field will be displayed below these fields figure 3 3 Confidential User Manual for Issue Tracker Copyright 2011 Page 5 of 11 Version 1 1 Baan Serice Scheduler DEM Enterprise Modeling LN TP Projects LN Evolve Components LN Finance v Version LN FG al Severity 3 Medium ze LN FP7 a LN SPO Hardware All v a SP1 5 OS all v Summary Description Attachment Don t add an attachment Add an attachment File Enter the path to the fle on your computer Choose File No file chosen Description Describe the attachment briefly Figure 3 3 Attachment selection fields 7 Click on the Choose File button This will open the File Explorer window 8 Choose the file 9 The selected file will be displayed in the attachment panel as below Summary Description Attachment Don t add an attachment Add an attachment File Enter the path to the file on your computer Choose File UseCase NVO t03 05 doc Description Describe the attachment briefly Submit Issue Figure 3 4 Attachment panel displaying the attachement selected 10 Enter the description for the attachment 11 Click on the Submit Issue button to submit the issue to ECnet 12 The iss
10. m General Preferences Email Preferences Saved Searches Account Information Account Information Please enter your existing password to confirm account changes Password New password Confirm new password Your real name optional but encouraged Submit Changes Figure 5 3 Account Information Screen Change Password 4 Enter the Current Password in the Password field and enter the New Password Confirm New Password in the given fields and click on the Submit Changes button 5 The conformation message will be displayed in the screen Confidential User Manual for Issue Tracker Copyright 2011 Page 10 of 11 Version 1 1 Welcome to ECnet Issue Tracking System Please login to the given user account to access the system General Preferences Email Preferences Saved Searches Account Information The changes to your account information have been saved Account Information Please enter your existing password to confirm account changes Password New password Confirm new password Your real name optional but encouraged Vinodh Submit Changes Figure 5 4 Account Information Screen Change Password confirmation message Confidential User Manual for Issue Tracker Copyright 2011 Page 11 of 11
11. ue will be created and the following confirmation page will be displayed An email will be sent to ECnet on the Issue Confidential User Manual for Issue Tracker Copyright 2011 Page 6 of 11 Version 1 1 ECnet Issue 7 Submitted Test 1 Last modified 2011 08 22 18 06 38 SGT Home New Browse Search a Reports Preferences Administration Help Log out vinodh sankaran ecnet com Welcome to ECnet Issue Tracking System Please login to the given user account to access the system Issue 7 has been added to the database Email sent to Somavarthinifecnet com Excluding vinodh sankaranlecnet com Issue 7 Test 1 edit Status CONFIRMED edit Reported 2011 08 22 18 06 38 SGT by Vinodh d Modified 2011 08 22 18 06 SGT History Product NERP v DES 8 CC List Add me to CC list Component Baan Serice Scheduler 0 users edit Version LN FP7 See Also Add Issue URLS Platform v Windows 2003 iv Importance y 3 Medium y Assigned To Somavarthini edit URL Depends on Blocks Show dependency tree graph Figure 3 5 Issue Screen After creation Open for modification 13 User can modify the issue details in the same screen if needed To search for the issues 1 Click on the Search icon from the User Home Page figure 2 2 click on the Search link from the menu bar on the top of the screen
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