Domain Point of Sale Owner`s Manual
Contents
1. 14 Check Guarantee Setup This program provides the ability to use check guarantee services from various systems If you have signed up for check guarantee service you should go to the Configuration gt Check Guarantee Setup section of the program to configure your account information From this section you can set up the fol lowing options Check Guarantee Setup x Primary Phone Service C CardService Secondary Phone aeesk Cancel C CrossCheck Help Terminal ID C TeleCheck Primary Phone This is the primary number used to dial the check guarantee host Secondary Phone This is a secondary number which can be used to dial the check guarantee host should the primary number be busy or inoperative Not all systems have a secondary number Terminal ID This is your check guarantee merchant number or terminal identifier also known as a subscriber number This is required to be able to use a check guarantee service Service or System Use this option to select the check guarantee service which you have signed up for 15 Guarantee Checks To perform a check guarantee transaction you will need to select Transactions and then Check Guarantee for DOS versions just select Check Guarantee Once you are at the check guarantee screen fill out all of the information requested by the program and press enter or click OK Check Guarantee x Identification Number ID Type Ez E Cancel Check N2. SETUP in the Open box and then click the OK button Note If you re using floppy drive B you would enter B SETUP in the Open box Follow the on screen instructions in the setup program Once the install program is finished remove the program diskette from the floppy drive and store it in a safe place in case you ever need to re install the program Open the program group that was created and double click on the program icon and the program will start OR double click on the program icon that was created on your desktop Follow the instructions in the configuration section of this manual to properly set up the program Quick Modem Setup This section of the manual pertains to all versions of the program soft ware The following steps will describe the quickest method for setting up the program to communicate properly with your modem 1 If you are running any FAX Voice Mail or other programs which may be using the modem you will need to shut them down prior to configuring the modem or processing any transactions Compag Presario users should close the Compaq Phone Center 2 Select the Configuration option from the menu For Windows versions of the program you will need to select the Modem option and then click on the button marked Advanced 3 Select the COM port that your modem is connected to If you re unsure of the port to select leave it set to COM 1 4 Select the Auto Detect and Configure Modem for DOS option
3. Check the modem configuration section of DPOS and make sure that you have selected the proper port usually 1 or 2 the proper port type usually UART and the proper IRQ and I O address if necessary Couldn t Initialize Modem DPOS was unable to get a positive response from the modem when sending the initialization string This error normally occurs as a result of selecting the wrong port for your modem Double check your port and DTE rate settings Special Init Failed DPOS was unable to get a positive response from the modem when sending the special init string Usually caused by an unrecognized command being in the string Check the special init string for any invalid characters or com mand which your modem might not recognize Unable to Connect DPOS timed out waiting for the host system to answer DPOS will make 5 attempts to connect to the host If all at tempts fail double check your modem configuration and per form the operation again Unable to Negotiate DPOS was unable to get a positive response from the host system after connecting See previous error solution Invalid Response DPOS received an invalid or garbled response from the host system See previous error solution 33 Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description S
4. file for January 1 1999 Type in or click on the appropriate audit trail file A list of transactions will now appear on the screen The list contains the card number expiration date amount and authorization number for each transac tion made by the program Refunds are shown as a negative number in the amount field Double click or press enter on the transaction for which you would like a receipt printed You will be asked if you wish to Print a receipt for this transaction Select Yes to print out a receipt or No to go back to the list of transactions 31 Error Messages When the program encounters a problem it responds by displaying an error message Following is a list of possible error messages a description of what they mean and an explanation of how to fix the problem encountered Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Invalid Card Number This message indicates that the credit card number entered for this transaction did not pass the MOD10 checking standard format for credit cards This is caused by incorrectly entering the card number Enter a valid credit card number Invalid Expiration Date The credit card expiration date entered is either not current e g too old or is invalid e g invalid number gi
5. final note this manual is intended to describe the functions and capabilities of the program only should you have any questions regarding your processing fees or transaction specifics you should contact your bank or credit card processing center DOS Installation The following steps will describe how to install the DOS based version of the program onto the hard drive of your computer 1 2 3 A 5 6 7 8 Turn on your computer After your computer has booted place the program diskette into your floppy drive Log into the floppy drive where you have placed the program diskette by typing either A and pressing Enter for drive A or by typing B and pressing Enter for drive B Type Install and press Enter You will now be prompted for the path where you would like the program installed If you are unsure of what to use for this simply press Enter and the default directory will be used Once the install program is finished remove the program diskette from the floppy drive and store it in a safe place in case you ever need to re install the program Log into the directory where the program has been installed This is usually accomplished by typing C or the appropriate drive letter and pressing Enter and then typing CD DPOS or the appropriate directory name and pressing Enter at the DOS prompt Type DPOS and press Enter and the program will start Follow the instructions in the configuration section o
6. host system and if all is correct it will return with a System OK message 29 Host Totals Batch Release The Host Totals option allows you to see what transactions have been received by the credit card host for the day some systems will allow you to check prior days transactions as well If this option is available to you you will find it located on the Transactions menu or on the main menu of the DOS version Simply select it and enter any required information and the program will call out and retrieve the results from the host system The Batch Release option also known as a Close Batch if available to you allows you to instruct the credit card host system to release the current batch of transactions for payment This function MUST be performed at the end of each business day if your host system has not been set up to auto close 30 Re print a Receipt There are instances in which you may wish to print or re print a receipt from a previous transaction The program lets you print receipts contained in the audit trail allowing you to print receipts for transactions dating as far back as when you first began using the program The following steps will guide you through printing re printing a receipt Select Audit Trail from the Batch Maintenance menu You will be prompted to select the name of the audit trail file The filenames are made up of the date of the audit trail ie 010199 TTL would be the name of the audit trail
7. not normally need to be changed IRQ Line DOS version only This option is used for specifying the IRQ when your modem is connected to a non standard port Like the I O address this value will not normally need to be changed Baud Rate This setting is the speed at which your modem will be communicating with your serial port By default this option will be set at either 300 1200 or 2400 depending on which processor you are using This value will not normally need to be changed Dial Method This option allows you to select whether your modem should dial using the touch tone or pulse dialing method Dial Prefix Here you can specify a prefix which should be dialed prior to calling out to the host system For example to disable call waiting in some places you could enter 70 here If you are required to dial a nine before calling out you should enter a 9 here the comma is required and is used to make the program pause between dialing the prefix and the phone number Phone Number 1 This is the main number which the program will use when calling for credit card approvals There will be a number here which was the default for your system at the time the program was written check to make sure this number matches the number given to you by your bank or credit card center Advanced Modem Configuration Continued Phone Number 2 This is essentially the same as phone number 1 except that this is where you would put a secondary number to use sho
8. not yet been sent in The following steps will allow you to close the current batch Select Transmit and Close Batch from the Batch Maintenance menu The current batch will now be closed allowing the host system to process your transactions for payment to your account The current batch will remain after it is closed until you begin processing more transactions so if you wish to export the transactions you should do so prior to performing any other transactions after a close The host response will show the total of all transactions processed in each open batch If your totals and or transactions differ from those shown by the host refer to the Audit Trail option to determine which of your charges were not processed IMPORTANT If you have waited an extended amount of time to close your batch you may receive a message of INV BATCH SEQ from the host when processing a transaction If this occurs you will need to Clear Open Batch and then Transmit and Close Batch and contact your account provider to determine which transactions have been processed and to continue processing transactions 28 System Check The System Check is an easy and efficient way to test and see if the modem is properly configured and if your merchant account has been set up correctly If this option is available to you you will find it located on the Transactions menu or on the main menu of the DOS version Simply select it and the program will attempt to call the
9. or click on the button marked Auto Setup for Windows The program will now determine the maximum baud rate and proper initialization strings for the modem Once this step is complete the modem should be properly configured for normal operation NOTE It is normal for the Windows version to display Custom Configuration for the modem type when using this quick setup do NOT attempt to change it NOTE If your computer hangs or locks up at this point restart the computer and return to step number 2 selecting the next COM port ie if it was set to 1 then set it to 2 NOTE If the program returns a TRANSACTION ABORTED response after dialing without any intervention from you you will need to add an X1 the letter x and the number one to the END of the modem special init string in the configuration section of the program 6 Advanced Modem Configuration This section of the manual pertains to all versions of the program software For the DOS version of the program select Configuration from the main screen for Windows click Configuration gt Modem gt Advanced Com Port This option allows you to tell the program which serial port your modem is connected to If you are unsure of what this number should be contact the person or company that installed your modem to find out 1 O Base Address DOS version only This option is used for specifying the I O address when your modem is connected to a non standard port This value will
10. the Sale amount should contain the TOTAL amount of the sale including any taxes Once the program has received a valid response from the host it will display the response on the screen be sure to write down the acceptance code if nec essary Note Not all fields are available for all processors 20 Processing a Refund Credit This process is used for applying credit to a cardholder s account This process can be used for either a full or partial refund Select Credit Card Refund Credit from the Transaction menu or main screen Enter the Credit Card Number without any dashes numbers only a 4 digit expiration date and the amount with decimal point The Customer Code field should be filled with the code used for this customer or the invoice number for this transaction The Cardholder Name is an optional field and may be left blank The Street Zip Code Multiples Mode and Tax Amount fields are not used for this type of transaction and can be ignored Once you have entered all the necessary information click on the OK button to process the transaction or click the Cancel button to abort the process Once the program has received a valid response from the host it will display the response on the screen be sure to write down the acceptance code if nec essary Note Not all fields are available for all processors 21 Voiding a Transaction This process is used for voiding a transaction which is in the cu
11. the transactions have been imported you can send them to the processor by selecting Transmit and Close Batch or Transmit Batch from the Batch Maintenance menu Unwanted transactions can be removed from the batch by using the Void a Transaction option 25 Exporting Transactions This program allows you to export transactions from the current batch to a plain ASCII text file The resultant file will be created in the current sub directory and consist of one transaction per line Note This option is not available for all processors Each line in the resultant file will consist of the following information after exporting 542412344321 1234 0199 P 5 99 2425 9062 1 Name Code 46 APPROVED 000000 card number expiration date lt 4 digits gt transaction type amount with decimal point street number zip code cardholder name customer code or invoice number tax amount with decimal point host response code Note If the current batch has not been sent the transactions contained within it may not yet have a host response code and that field will be left blank Transaction types are A Authorization Only P Purchase R Refund T Ticket Capture Pre Authorized Purchase V Void You can export the current batch to a text file by selecting Export Transactions from the Batch Maintenance menu 26 Clear Current Batch The Clear Current Batch option allows for you to clear out the transactions con
12. 01 99 12 12 12 HDT 12 01 99 12 12 12 CC 5424123443211234 EXP 0199AMT 5 99 RSP APPROVED 000000 AVS Y CHN Test Guy TXN SALEFLD 0 INV TAX or like this for systems supporting batches SDT 12 01 99 12 12 12 BAT 0000 ITM 0001 CC 5424123443211234 EXP 0199AMT 5 99 RSP APPROVED 000000 AVS Y CHN Test Guy TXN SALEFLD 0 INV TAX a close batch transaction on FDR systems will look like this SDT 12 01 99 12 12 12 CLOSE BATCH RESPONSE CLOSE 5 99 If a transaction is a refund the amount field will have a minus sign at the front of the number ie AMT 5 99 The key for abbreviations used in this file are as follows SDT This stands for System Date and is the date time of your system at the time of the transaction 35 Advanced File Formats Continued HDT BAT ITM CC EXP AMT RSP AVS This stands for Host Date and is the date time of the host system at the time of the transaction may not be present if the host system does not send back a date response This is the number of the batch that the transaction was in Only systems supporting batch open close will show this This is the item number in the batch of the transaction Like BAT this will only be shown in systems supporting batch open close This is the credit card number processed in the transaction This is the expiration date of the credit card used in the transac tion This is the amount of the transaction processed This number wil
13. Domain Point of Sale Owner s Manual Introduction Thank you for purchasing Domain Entertainment credit card processing software This user manual is designed with the computer novice in mind to explain how to process transactions and perform other program functions Please note that because this program supports various credit card pro cessors there may be program functions which you may not have access to Also since this manual was written to support both the DOS and Windows versions of the program there may be functions which are specific to only one version or the other The text contained in each section of the manual will describe whether or not a program function is available for a particular version or processor You re sure to find that the software accompanying this manual is one of the easiest to use setup and understand of it s type Should you encounter a problem most if not all solutions can be found in the troubleshooting section of this manual always check there first prior to contacting technical support the solution may be simpler than you think Note that some processors require that you perform a daily closure in order for your transactions to be properly submitted while others do not your credit card processor should give you information on whether this is a requirement for you as well as information regarding what data should be included with each transaction to obtain the best possible discount rate As a
14. Note If you are going to be using a serial receipt printer you should contact the printer manufacturer to obtain any instructions or additional drivers required for using the printer in a Windows environment Printer Configuration DOS version To get to the printer configuration menu select Configuration from the main window and then select Printer Configuration There are two types of printers available for your computer serial and parallel This section will show you how to set up each printer type one at a time because of the differences between the two The first type covered here will be the parallel printer since it is the easiest to set up and is the most common printer type The options for setting up a parallel printer are as follows Printer Port Upon selecting this option you will be given a list of choices select the port that your parallel printer is on either LPT1 LPT2 or LPT3 Note When selecting a parallel port you ll notice that the next few options on the screen are set to N A and cannot be changed These options are only necessary when setting up a serial printer and will be discussed in the next section Printer Columns Selecting this option will give you a choice of 40 or 80 columns Pick the width used by your printer Most standard PC printers are 80 columns wide and most receipt printers are 40 columns wide The manual accompanying your printer should tell you which to use Printer Type The choices here are R
15. completely The last 2 lines the Footnote lines are printed at the very bottom of the receipt after the customer signature line and can contain any additional information or thank you notes All information configured here is automatically centered on the receipt and blank lines are not printed Normally the Agreement and Footnote lines can be left as they are but the Merchant Information lines should be changed to match your company information 13 Merchant Number You can reach the merchant number screen by selecing Configuration and then Merchant Number you need only select Configuration in the DOS version Merchant Information x Merchant Number Device ID 4321123443211234 7 4321 7 Cancel Help Although the program does not allow you to change the merchant num ber that has been programmed in by your credit card center it will allow you to choose from any available merchant numbers for merchants having multiple merchant numbers as well as configure the device ID for certain processors Normally you do not need to ever change the settings here unless you are instructed to do so by your credit card center or you have multiple merchant numbers for different businesses which you might engage in Note On the MDI system the merchant number is referred to as the Terminal ID and the device ID is referred to as the MDI or Infact ID On the ECHO system changing the device ID has no effect on the program
16. d in or copied into the program directory Each line in the file should consist of the following information for importing 54241234432 11234 0199 P 5 99 2425 90621 Name Code 46 card number lt up to 19 digits gt expiration date lt 4 digits gt transaction type amount with decimal point lt up to 9 digits gt street number lt up to 5 digits gt zip code lt 5 or 9 digits gt cardholder name lt up to 25 characters gt customer code or invoice number lt up to 25 characters gt tax amount with decimal point lt up to 6 digits gt Note Quotation marks are optional for all fields If the transaction type field is blank or missing the transaction is assumed to be a purchase Street number zip code cardholder name customer code and tax amount fields are optional Valid transaction types are A Authorization Only P Purchase R Refund T Ticket Capture Pre Authorized Purchase A total of up to 500 transactions can be imported If the current batch reaches the 500 transaction limit while importing the remaining items will be discarded Any items imported containing invalid card numbers expiration dates or amounts will also be discarded A file called IMPORT LOG will be created in the program directory and will contain detailed information about the last import Once you have created a transaction file you can import it by selecting Import Transactions from the Batch Maintenance menu Once
17. decimal point lt up to 6 digits gt 38 Command Line Oper DOS version Cont d Note Quotation marks are optional for all fields If the transaction type field is blank or missing the transaction is assumed to be a purchase Street number zip code cardholder name customer code and tax amount fields are optional Valid transaction types are A Authorization Only P Purchase R Refund T Ticket Capture Pre Authorized Purchase The response s given by the host for the transaction s processed will be placed into a file with the filename of RESPONSE TXT in the format 5424123443211234 0199 P 5 99 2425 90621 Name Code 46 APPROVED 000000 card number expiration date lt 4 digits gt transaction type amount with decimal point street number zip code cardholder name customer code or invoice number tax amount with decimal point host response code A full card swipe may be substituted for the card number and expiration date fields When processing multiple transactions the responses will appear in the order that they were processed one per line the status of the transaction s will also be placed in the TTL file for that day lt string gt P x R x Where lt string gt is an alternate modem special initialization string to use for this call If lt string gt contains any spaces it should be surrounded by quotation marks ie I AT F1 MO Where x is the com port nu
18. e OK button press ESC in the DOS version when you are finished here Note Once a transaction has been voided the void cannot be removed if you inadvertently void an wrong transaction you will need to re enter that transaction 22 Batch Maintenance The Batch Maintenance menu is where you will need to go to perform many batch related functions You can get to this menu by selecting Batch Maintenance from the Transaction menu or the main screen This sub menu contains several options which will be discussed in detail through the next few pages The options on this menu are as follows Audit Trail This option will allows you to look at previous transaction information which has been automatically stored by date In the DOS version of the program this option is listed on the main screen rather than the batch maintenance screen Import Transactions This option will allow you to import a text file containing a list of transactions into the currently open batch Not available on all systems Export Transactions This option will allow you to export the current batch of transactions into a text file Not available on all systems Clear Current Batch Selecting this option will allow you to clear the transac tions in the current batch This selection will only work if none of the transac tions in the batch have been transmitted to the host Not available on all sys tems Transmit and Close Batch or Transmit Batch This option will trans
19. e attempts to resend the transaction and get a valid response IMPORTANT If you have waited an extended amount of time to close your batch you may receive a message of INV BATCH SEQ from the host when processing a transaction If this occurs you will need to Clear Open Batch and then Transmit and Close Batch and contact your account provider to determine which transactions have been processed and to continue processing transactions 19 Pre Authorized Purchase Ticket Capture This process is only required if you have previously obtained either a voice authorization or an Authorization Only for a transaction Select Pre Authorized Purchase from Transaction menu or the main screen Enter the Credit Card Number without any dashes numbers only a 4 digit expiration date and the amount with decimal point The Cardholder Name is an optional field and may be left blank The Street Zip Code and Multiples Mode fields are not used for this type of transaction and can be ignored Once you have entered all the necessary information click on the OK button to process the transaction or click the Cancel button to abort the process The Customer Code field should be filled with the code used for this customer or the invoice number for this transaction The Tax Amount field is only required for purchase card transactions during sale and ticket pre authorized purchase transactions Note that the Tax Amount is NOT added to the Sale Amount
20. edit card number the expiration date of the credit card and the amount of the purchase If you are processing a phone order you will probably also want to get the cardholders name address and telephone number in case any prob lems should arise Your credit card center should give you information to help reduce fraudulent charges To get to the purchase screen select Transactions and then Credit Card Purchase for DOS select Credit Card Purchase from the main screen Enter the Credit Card Number without any dashes numbers only a 4 digit expiration date and the amount with decimal point If the purchase is being made without the credit card present phone or mail order the Phone Order box if present should be checked and the Street and Zip Code fields should be filled in these two fields are used for address verifi cation AVS For the Street you would enter the street NUMBER of the address up to 5 digits e g for 1234 Park Place you would enter 1234 for 123 Park Place Apt 45 you would enter 12345 The Zip Code can be either a 5 or 9 digit zip code numbers only The Customer Code field should be filled in with the code used for this custom er or the invoice number for this transaction The Tax Amount field is only required for purchase card transactions during sale and ticket pre authorized purchase transactions Note that the Tax Amount is NOT added to the Sale Amount the Sale amount should con
21. f this manual to properly set up the program Windows 3 x Installation The following steps will describe how to install the Windows 3 x based version of the program onto the hard drive of your computer 1 2 3 A 5 6 7 Turn on your computer After your computer has booted into Windows place the program floppy disk into your floppy drive From the Windows Program Manager click on the Run option from the File menu Enter A SETUP in the program box and then click the OK button Note If you re using floppy drive B you would enter B SETUP in the box Follow the on screen instructions in the setup program Once the install program is finished remove the program diskette from the floppy drive and store it in a safe place in case you ever need to re install the program Open the program group that was created and double click on the program icon and the program will start Follow the instructions in the configuration section of this manual to properly set up the program Windows 95 98 NT Installation The following steps will describe how to install the Windows 95 NT based version of the program onto the hard drive of your computer 1 2 3 A 5 6 7 Turn on your computer After your computer has booted into Windows 95 place the program diskette into your floppy drive Click on the Windows 95 Start button and then click on the Run option Enter A
22. hooks for the program This sec tion is written with the advanced computer user and or programmer in mind and is not required reading for the standard operation of the program The program has the capability to run on the command line to process transactions that are in the form of plain ASCII text files The following is a list of command line parameters available followed by an explanation of their use Usage DPOS lt config_file gt options lt config_file gt This is the file name of an alternate configuration file to use This parameter is optional Alternate configuration files can be created by running DPOS with the name of a configuration file to create and then saving the changes This option works for both the normal and command line operation of the program Options T lt filespec gt Use this to process transactions using the file lt filespec gt The file used should be a plain ASCII text file CRLF delimited one transaction per line and can be used for multiple transactions The format of the file is as follows 54241234432 11234 0199 P 5 99 2425 90621 Name Code 46 card number lt up to 19 digits gt expiration date 4 digits transaction type amount with decimal point lt up to 9 digits gt street number lt up to 5 digits gt zip code lt up to 9 digits gt cardholder name lt up to 25 characters gt customer code or invoice number lt up to 25 characters tax amount with
23. ine This option is used for specifying the IRQ when your printer is connected to a non standard port Like the I O address this option will not normally need to be changed Printer DTE Rate This setting is the speed at which your serial port will be communicating with your printer The manual which accompanied your printer should tell you which speed to use This number defaults to 9600 Printer Parity This option allows you to select the parity to use for your printer either none odd or even Your printer manual should tell you which to use This setting defaults to even Printer Stop Bits This option allows you to select the number of stop bits that your printer requires either one or two Your printer manual should tell you which setting to use This setting defaults to one Printer Data Bits This option allows you to select the number of data bits that your printer requires either seven or eight Your printer manual should tell you which setting to use This setting defaults to seven 11 Printer Configuration DOS versions Cont d Printer Columns Selecting this option will give you a choice of 40 or 80 columns Pick the width used by your printer Most standard PC printers are 80 columns wide and most receipt printers are 40 columns wide The manual accompanying your printer should tell you which to use Printer Type The choices here are Roll or Slip Sheet If you printer uses a roll of paper that is cut or torn off select Ro
24. l appear as negative in return credit transactions This is the response received from the host for this transaction This is the result of the AVS Address Verification Service the number zero AVS not used for this transaction Yes Address and 5 digit ZIP code match Exact Address and 9 digit ZIP code match Address Address matches ZIP code doesn t match ZIP 5 digit ZIP code matches address doesn t match Whole ZIP 9 digit ZIP code matches address doesn t match No Neither Address nor ZIP code match Unavailable Address information is unavailable Retry System unavailable or timed out Service Not Supported Issuer does not support address verification the letter o Could Not Process 36 YmACZ SNPX lt O O Advanced File Formats Continued CHN This is the cardholder name TXN The type of this transaction values will be one of the following AUTH Authorization Only SALE Purchase Transaction TKT Pre authorized Purchase Ticket Capture RETN Credit Card Refund Credit VOID Void Transaction CHK Check Guarantee FLD Set to O zero if the transaction was successful or 1 one if the transaction failed INV The customer code invoice number or check number given for this transaction TAX The tax amount given for this transaction 37 Command Line Operation DOS version This section of the manual entitled Advanced will deal specifically with the advanced operations and programming
25. ll If your printer uses single slips sheets or perforated fanfold paper select Slip Sheet Print Receipts This option allows you to tell the program when you want to have receipts printed out Receipt Information This option allows you to configure what information is to be printed on your receipts This is covered in another section of this manual under this heading Print Test Receipt Selecting this will cause the program to send a test receipt to your printer You should always do this after changing any printer options to insure that the printer is working correctly with the settings you ve specified 12 Receipt Information The information that is printed on each receipt can be configured to display your company information thank you notes and more To configure the receipt information you must select the Configuration option and then select Receipt for the DOS version you must select Configuration then Printer Configuration then Receipt Configuration At the receipt configuration screen the first 6 lines the Merchant Infor mation lines would normally contain your business name address and possibly phone number and FAX number information The next 4 lines the Agreement lines are printed after the credit card number date and total amount information and just before the customer signature line on the receipt It usually contains purchase agreement informa tion but can be changed to anything you require or blanked out
26. mber to use for this call the UART I O address in hex for non standard ports or D to use DigiBoard F to use FOSSIL A to use Arnet or S to use Stargate The program uses the following IRQ and I O address settings when x is setto 1 2 3 or 4 1 3F8 4 2 2F8 3 3 3E8 2 4 2E8 5 Where x is the baud rate to use for this call This number can be set as high as 115200 baud for UART or up to 38400 for other devices 39 Command Line Oper DOS version Cont d C x Where x is the IRQ Line to use for this call for non standard ports If the P command is used with a D F A or S this should be set to the channel port number of the specified device one based CLOSE This command line option is the same as selecting Close All Batches from the DPOS Main Menu This will close all open batches for host systems which require this procedure Exit Codes Error Levels The program will only return an error level of a 1 or a O on exit If a O is returned then all operations were successful if a 1 is returned then an error occured during the transaction 40
27. mit any items awaiting in the current batch including both off line and online transac tions to the host and close the batch This option MUST be performed at the END or BEGINNING of each business day Not available on all systems Transmit Batch Don t Close This option will transmit any multiple mode Auth Only and Purchase transactions only items awaiting in the current batch to the host The current batch will NOT be closed and off line items Refunds Pre Authorized Purchases and Voids will not be sent Not available on all systems 23 Audit Trail Transaction History This option is usually used at the close of each business day Using this option you can review all of the charges which were called in to the host system by the program Note that only transactions which have already been sent to the processor will appear in the audit trail to view transactions waiting in the cur rent batch queue use the Void a Transaction option Select Audit Trail from the Batch Maintenance menu In the Windows version a screen containing a list of files will appear allowing you to select the appropriate audit trail file in the DOS version you will need to type in the date manually The filenames are made up of the date of the audit trail ie 990101 TTL would be the name of the audit trail file for January 1 1999 lt for those using batch based host systems the filename would be 990101 TTL where corresponds to the batch 990101 A fo
28. oll or Slip Sheet If you printer uses a roll of paper that is cut or torn off select Roll If your printer uses single slips sheets or perforated fanfold paper select Slip Sheet Print Receipts This option allows you to tell the program when you want to have receipts printed out Receipt Information This option allows you to configure what information is to be printed on your receipts This is covered in another section of this manual under this heading Print Test Receipt Selecting this will cause the program to send a test receipt to your printer You should always do this after changing any printer options to insure that the printer is working correctly with the settings you ve specified 10 Printer Configuration DOS versions Cont d This section of the printer configuration will cover the setup of serial printers When using a serial printer you may need a special cable or adapter to use the printer with your PC Consult the Printer Configuration Windows versions section of this manual for information on this cable and it s pinouts The options for setting up a serial printer are as follows Printer Port Upon selecting this option you will be given a list of choices select the port that your serial printer is on either COM1 COM2 COM3 or COMA I O Base Address This option is used for specifying the I O address when your printer is connected to a non standard port This value will not normally need to be changed IRQ L
29. olution Error Messages Continued Transaction Aborted The ESC key was pressed during a transaction Redo the transaction if required File Not Found The name of the file entered was not found in the current directory Type in the correct filename or check the current directory to insure that the file exists No Printer Configured You have attempted to print a transaction or audit trail but have not configured a port for your printer Follow the steps in this manual for setting up your printer Unable to Allocate Memory for ID s There is not enough free memory to run the program Free up additional memory on your computer before running the program You Cannot Void This Transaction You have attempted to void a transaction which has already been voided You cannot void voided transactions 34 Advanced File Formats The program makes use of several files during operation The following is an explanation of the plain ASCII text files which are or can be used by the program as well as the format of each file TTL files The program keeps track of all approved transactions through the use of TTL files These files are also used for audit trails The filename of the TTL file is in the format of MMDDYY TTL where MMDDYY is the month day and year that the file was written Each transaction is kept on a separate line in the file and looks like this for non batch systems SDT 12
30. ou may need to manually set up your modem Printer Configuration Windows versions Printer configuration using the Windows version of the program is a very simple process In fact the only thing you need to do is decide when the program should print out receipts To configure the printer options you must click on Configuration and select Printer from the drop down list From this screen simply select the desired option If you would like to see a sample receipt printed out on your printer then click on the Print Test button When you have finished selecting options click on the OK button to return to the main screen If you are using a serial type receipt printer you will most likely need to purchase a special adapter for the cable that comes with it or a completely different cable so that it can work properly with your PC Contact the printer manufacturer of the printer or a local computer store for information on purchasing an adapter or cable for your serial printer If you have the capabilities to make an adapter yourself here are the required pinouts for a 25 pin to 25 pin serial cable and a 9 pin to 25 pin serial cable PC Side DB25 Printer Side DB25 TXD Pin 2 Pin 3 RXD RXD Pin 3 Pin 2 TXD SG Pin 7 Pin 7 SG CTS amp DSR Pin 5 amp 6 Pin 20 DTR PC Side DB9 Printer Side DB25 TXD Pin 2 Pin 2 RXD RXD Pin 3 Pin 3 TXD SG Pin 5 Pin 7 SG CTS amp DSR Pin 8 amp 6 Pin 20 DTR
31. r the first batch closed on that day 990101 B for the second and so on gt Type in or click on the appropriate audit trail file Once you have selected a valid audit trail file a list of the transactions in the file will appear on the screen The list contains the transaction type cardholder name card number expiration date amount and authorization number for each transaction made by the program Refunds are shown as a negative number in the amount field Double clicking on a transaction will allow you to reprint a receipt for that transaction Using the scroll bars on the left and the bottom of the window will allow you to scroll through all of the transactions for that day Clicking the Print ALL by Card button will print a complete report of all of these transactions sorted by credit card type The Print ALL by Txn button will print a complete report of all of these transactions sorted by transaction type In the DOS version you have the option to print immediately after selecting a filename Now you can compare the totals here to your sales receipts and host totals for the day If you find any mistakes or missing transactions you should make any changes or corrections as soon as possible 24 Importing Transactions This program allows you to import a list of transactions into the program for processing The list must be a plain ASCII text file and have each transac tion on it s own line The transaction file should be create
32. rrently open or newly imported batch of transactions Once a batch has been closed a void cannot be performed on any of the transactions that were in it instead you must use a Refund to reverse a Purchase or vice versa Note This option is not available on all systems Why a void transaction Because under many host systems with the exception of systems that do not support void transactions if a transaction is made and then the transaction is reversed using a Refund or a Purchase both transactions will appear on the cardholder statement and you may be charged fees for each transaction for doing so Using a void transaction before the batch is closed prevents the transaction from ever appearing on the cardholder statement and your fees may be lower contact your merchant account provider for complete details To void a transaction select Void Credit Card Transaction from the Transaction menu or the main screen You will then be brought to a screen that lists the transactions in the current batch queue To void a transaction in the current batch simply double click meaning click twice rapidly with the left mouse button or press enter on the transaction you wish to void You will be prompted with a yes no question asking if you are sure you wish to void the transaction In the Windows version using the scroll bars at the left and bottom of the window will allow you to scroll using your mouse through the list of transactions Click th
33. tain the TOTAL amount of the sale including any taxes The Cardholder Name is an optional field and may be left blank Once you have entered all the necessary information press enter or click on the OK button to process the transaction or press ESC or click the Cancel but ton to abort the process 18 Processing a Purchase Sale Continued Note Not all fields are available for all processors Note If you wish to process multiple purchase and or auth only transactions at one time you should click on the Multiples Mode checkbox This will cause the transactions to be stored in the current batch the program will not dial out until you perform a Transmit Close Batch at which time all pending transactions will be sent This option is not available on all systems Note Requirements for purchase and procurement cards are in a state of constant change at the time of this writing contact your merchant account provider for information on which fields should be used when accepting a purchase or procurement card Note If you receive an error message during the transaction consult the section of this manual on error messages to determine what the cause of the error is and how to correct the problem If you receive a response from the host that you are not familiar with contact your credit card center for more information about the response If the program gets an unknown or invalid response from the host computer it will make up to fiv
34. tained in the current batch An example of when this option would be used is if transactions were imported using the wrong import file you could clear the batch queue and import the correct file This option should NOT be used to clear the batch unless the batch is already closed or if the items contained in the batch have not yet been transmitted to the host Note This option is not available on all systems The following steps will allow you to clear the current batch Select Clear Current Batch from the Batch Maintenance menu If there are transactions in the batch which have already been transmitted to the host you will be informed of such asked if you wish to continue If you receive a warning that the batch contains pending transactions you should NOT clear the batch unless you have been instructed to do so by your card center 2 Transmit and Close Batch The Transmit and Close Batch option is probably the most important option contained in the program For some processors you MUST perform this function in order for your transactions to be processed Normally this is performed at the beginning or the end of each business day but may be required more than once per day if the batch fills up Note This option is not available on all systems This function is what sends returns ticket captures pre authorized purchases and voids to the host as well as any multiple mode authorizations purchases and imported transactions which have
35. uld the first phone number happen to be busy or out of service when a callout is made Note Normally the Sprintnet checkbox next to each phone number should NOT be checked Your merchant account provider will inform you if you are using a Sprintnet phone number also called an LO number Modem Special Init This is a string used to send additional commands to your modem if required When using the modem auto setup the program will auto matically place an initialization string here for your modem If you are manu ally configuring your modem because it could not be detected or is not con necting properly then you will need to consult your modem manual or contact the manufacturer and obtain a string to enter here that does the following Enables hardware handshaking Disables hardware error correction Disables data compression Forces a connect rate of 300 1200 or 2400bps whichever is required by your host system Auto Detect Selecting this option will cause the program to begin searching for your modem starting with the currently configured port and then on to com ports 1 through 4 If the program finds a modem you will be prompted with a Yes No question asking if that is the modem you wish to configure select Yes if it is The program will then begin checking your modem once it is finished you will receive a message stating that the configuration was successful If you do not receive this message or the modem cannot be detected y
36. umber Amount Help Customer Name The program will attempt to obtain a guarantee approval for this check from the host You may abort this transaction at any time by pressing ESC or clicking the Abort button Once the program has received a valid response it will be displayed on the screen Be sure to write down the approval code if necessary Note Amounts under one dollar will not normally be processed by your host and will normally return an Invalid Amount message 16 Performing an Authorization Only You can perform an Authorization Only transaction often referred to as Auth Only by selecting Authorization Only from the main or Transaction menu An authorization only transaction is nearly identical to a credit card purchase with the exception that it does not actually capture the transaction it only checks to see if the credit card is valid for the amount specified Follow the steps outlined in the Processing a Purchase section of this manual when performing an authorization only transaction In order to capture the transaction charge the card of an auth only transaction you will need to perform a Pre Authorized Purchase also known as a ticket capture as outlined later in this manual Note Not all systems have an Authorization Only option 17 Processing a Purchase Sale The following steps will guide you through processing a purchase transaction Before processing a purchase you will need to have the cr
37. ven for the month Enter a valid expiration date Date MUST be 4 digits long The date entered was less than 4 digits long Enter a valid date using 4 digits Invalid Authorization Number The authorization number entered for this transaction was less than 6 digits long Enter a valid authorization number using 6 digits Error Opening Config File There was a problem trying to read in the DPOS CFG file Check to make sure that there is a file called DPOS CFG in your DPOS directory if so you may need to add the line FILES 20 to your COMNFIG SYS file If a FILES line already exists increase the number that is shown there There was a problem trying to read in the named file Check to make sure that the file is in your DPOS directory If it isn t copy the file from the DPOS installation diskette into the directory If it is you probably need to increase your FILES line in your CONFIG SYS see above error solution 32 Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Message Description Solution Error Messages Continued There was a problem trying to read in the named file See previous error solution Couldn t Initialize Port DPOS was unable to initialize the communications port
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