Backup Pro – Admin / Reseller Manual
Contents
1. Users Restores Registration key i 3 1 12 OMB i HH7M UHUU P8T2 9UM7 J34 Organizations am a g rae 2 3Kbpe 8 4 3 100M8 2Kbpe SOME f Online Devices MB Stored CJ Devices 1 6Kbps 60MB 24 ai 171 4 My Profile Bps Inbound MB Selected aone EMEEN er 800bpe n Dee EN I Ahr URLs to download the installers and the manuals of Backup Pro e Software https www arcplace ch fileadmin user upload downloads BackupPro Software pdf e Manuals https www arcplace ch fileadmin user upload downloads BackupPro Documentation pdf 3 3 Customize reporting settings Each of your child organizations customers can have individual reporting amp alerting settings Be aware that all user accounts which have the Manager role assigned will get the reporting summary email over all accounts by default For details please refer to the chapter Add Organization 2014 Arcplace AG Page 192. Organizations As an Admin of organizations you are able to change properties of organizations In the following example the child organization Customer 01 will be modified https backuppro arcplace ch P gt Organizations ArcplaceB X Arcplace ry o Mike Tester A SmartSearch M Organization Overview B Dashboard ET Y Reseller AG 1 3 0 171 4MB 84 2MB 256KB 24 Organizations m Customer 01 0 0 0 OMB OMB OMB m Customer 02 0 0 0 OMB 0MB OMB A users m Customer 03 0 0 0 OMB OMB OMB CI Devices E My Profile Arcplace 6 Mike Tester a Smart Search 3 24 Customer 01 2 i N Reseller AG FA Dashboard Edit 34 Organizations Users Restores Cold Registration key Date Createg owe e 0 0 OMB UH2R RU7H M28R WWMT 11 1922 Device Defaults amp De Add a Child Organization A Add Users KB Stored iL Users CJ Devices My Profile Invite Users Online Devices 0 Bps Inbound 0 Deactivate Block 0 MB Remaining Change Organization Email Backup Report 2014 Arcplace AG aame g https backuppro arcplace ch O a gt Organizations ArcplaceB X A K 03 Page 7 Backup Pro Admin Reseller Manual Organization Settings Quotas amp https backuppro arcplace ch p A gt amp Organizations ArcplaceB X Lal Organization Settings
3. tus 123 Mike Tester a Sign Out lt https backuppro arcplace ch P gt Organizations Arcplace B X Arcplace f Q Smart Search Fk 24 Customer 01 ES N Reseller AG F Dashboard Edit by ot Restores Cold Registration key Date Created 24 Organizations m Paves nee 0 0 OMB UH2R RU7H M28R WWMT 11 19 2013 Add Users i Users 0 2 Invite Users 5 Online Devices 6b KB Stored 1KB GJ Devices 0 bps 0 IKB u My Profile Bps Inbound MB Selected Deactivate 0 2bpe 0 1KB Block Bps Outbound Obpe MB Remaining ous 09 10 10 10 f Change Organization Online Email Backup Report Licensed Users MB Stored User Avg User gt e https backuppro arcplace ch O a gt amp Organizations Arcplace B X I Email Backup Report Period start date Recipients 2013 11 19 Period end date 2014 02 20 m tester arcplace ch Include child organizations Include organization managers Period start date Start of reporting period Period end date End of reporting period Include child organizations Indicate whether or not you want child organizations included in the report Recipients Email addresses of report recipient Click to add email addresses to the list Click X to remove an email address 2014 Arcplace AG Page 10 Backup Pro Admin Reseller Manual 2 2 5 Default settings for Backup Pro Clients wi
4. 2 2 5 Default settings for Backup Pro Clients within an organization ccccecceceeneeeeeeeees 11 2 2 6 File Selection Syntax uesessesnesunnennnnnnnennnnnnnunneennnunnennnnennennnnnnnennnnnnenneennnenneennennenn 13 2 2 1 File Patterns Syntax nun erahnen 14 DS ee ae nee ee 14 Pr PONS SCM ee ee ee tie tose ne nists en see aoe 15 DI EA UEC ee ea een een ee ee eee a eee ere 17 NSO WS Ie ee Eee une ee 18 3 1 Create a child organization for your Customer unsessssunsennnennnennennnennnennnennennnnnnne nennen 18 3 2 Provisioning NEW ACCOUNT 19 3 3 C stomize r porting Settings aan ee re ee ee ee een 19 2014 Arcplace AG Page 1 Backup Pro Admin Reseller Manual Arcplace fe 1 General Information 1 1 Introduction This manual explains how Backup Pro accounts can be created and managed Furthermore it shows the way new client settings can be deployed to Backup Pro Clients and which permission roles can be assigned to Backup Pro accounts 1 2 To who is this manual dedicated This manual is dedicated to Resellers of the Backup Pro service and to System Administrators who manage and deploy the Backup Pro service within their company Information provided for Self provisioning of new customers as a Reseller Easy and controlled deployment Automatic reporting capabilities Central management and monitoring 1 3 Login to administration website You can manage all settings through a web site by a
5. Name Customer 01 x Usernames are email addresses General Inherit quota settings from parent Maximum seats 1 _ Unlimited Move deactivated archives to cold storage for 0 Disk quota 10 C Unlimited User disk quota Unlimited User mobile quota Unlimited Web restore limit C Unlimited Web restore limit for org admins _ Unlimited Close save tem Description gt o Name of this organization Usernames are email When enabled usernames are required to be in the format of addresses an email address We recommend keeping it untouched Use inherited quota settings When enabled this organization takes on the quota settings of the organization defaults top level organizations or its parent organization child organizations and settings must be edited at the organization default or parent organization level Maximum seats The maximum number of client seat licenses allowed to be in use for this organization Move deactivated archives to Allows you to set and view the cold storage period After this cold storage for period expires the archives will be deleted from the store point s file system to consume across all devices web restore session admins web restore or restore to device session 2014 Arcplace AG Page 8 Backup Pro Admin Reseller Manual Organization Settings Reporting gt amp https backuppro arcplace ch Prim amp Organizations ArcplaceB X ww Organizat
6. Arcplace fe Backup Pro Admin Reseller Manual Language English Version Date March 3 2014 Created by Company Arcplace AG Wiesenstrasse 14 8008 Zurich Email support arcplace ch Telephone 41 44 260 80 00 Fax 41 44 260 80 01 Internet www arcplace ch Backup Pro Admin Reseller Manual Index of contents 1 General IHfOrmalion u ee AE AS 2 121 HL LOIUC UO eier nee ae ee ee ee ae ee ehe 2 1 2 To who is this manual dedicated 2zu2s0202s02n0enenonnennnnnnne nennen nennen nennen nenne nnnnnennn 2 1 3 Login to administration website zu2u0s02s02nennnennennnunnennnnn nennen nennen nennen nnnnnennnnnennn 2 2 Management of the Backup Pro Service u2uussessesnanennnennnunnennnnnnnennennnunnennnnnnnennnen nenne ennnennenn 3 2 1 Overview Dashboard 2 024044020020nnen nen nn nn nnn nennen nennen nnnnnnnnnnnnnennnnnnenneensnenneennnnnenn 3 2 1 1 Administration Console Toolbar uuzu0200200200en nen nennnnennn nennen nnnnenennennnneneennenn 4 2 2 Organizations uneesuasenseenennnnennnennnennennnunnennnnunnennnnnnnennnennnennnennnenneensnnnnennennnennnensnenneensnennenn 4 2 2 1 Add OrganizatiO M soisin sisninisinnnid niaii seen aaaeaii ernten irre herren 5 2 2 2 ACUHON MENU 2 ee nie eier cken ste 6 2 2 3 Edit an Organization ussssu0suenennennnennnennnunnnennnnnnennnennnenneen nennen nnnnnennnennnennnennnennen 7 2 2 4 Email Backup HEROES ehe 10
7. G Page 18 Backup Pro Admin Reseller Manual 3 2 Provisioning new accounts There are two different ways to provision your customer accounts 1 Manually by the reseller using an existing account This method allows you to pre create certain customer accounts and manage all account details of each client like email password and such by yourself The advantage with this variant is that you have full control over the account details of each account used by your customers Please perform the following actions when you are on your customer client 1 Download and install the Backup Pro software 2 Sign in using Existing Account 2 Through your customer using the self registration feature This method allows your customers to self register their accounts so you won t have to create each account manually Each organization has a unique registration key which allows customers to create their own accounts Please perform the following actions when you are on your customer client 1 Download and install the Backup Pro software 2 Register an account using New Account and the organization registration key gt You will find the registration key if you go to the Organizations menu and click on the specific organization see below nm amp https backuppro arcplace ch O a gt Arcplace r e Organizations Arcplace B X ku Smart Search T a Reseller Xe FA Dashboard Date Created 11 19 2013
8. Y Reseller G 24 Organizations Customer 01 Customer 02 oe 5 amp https backuppro arcplace ch O a gt Organizations ArcplaceB X kan Add an Organization Name Customer 03 After clicking on Add the new organization will be created immediately amp https backuppro arcplace ch P gt Organizations ArcplaceB X ku Arcplace o Mike Tester a Smart Search Sy ads Name F Dashboard Y Reseller AG 24 Organizations Customer 01 Customer 02 Customer 03 2014 Arcplace AG Page 5 Backup Pro Admin Reseller Manual 2 2 2 Action Menu If you click on the Action Menu for an organization the following commands are available Organizations Arcplace B Reseller AG Edit Users Restores Cold Registration key Date Created 0 o 0MB UH2R RU7H M28R WWMT 11 19 2013 Device Defaults Add a Child Organization a Add Users bps 1KB Invite Users Online Devices 6bpe KB Stored 1KB 0 4bpe 0 IKB Bps Inbound MB Selected Deactivate 0 2bpe 0 IKB Block Bps Outbound Obpe MB Remaining mL 09 10 10 10 Change Organization Online Email Backup Report Print Edit Edit organization settings including name quotas and reporting Device Defaults Edit default device settings for this organization Add a Child Organization Add a new organization that is subordinat
9. ation Perform a push restore from and to any device the user has authority to manage Full administrator rights for this specific organization and all sub organizations 2014 Arcplace AG Page 14 Backup Pro Admin Reseller Manual 2 5 1 Add User Go to the Users menu on the left and select Add Users to add a user assigned to this organization https backuppro arcplace ch P gt Users Arcplace Backup Pro X Arcplace 2 Mike Tester Q Smart Search dt E User Overview FA Dashboard Mike Tester m tester arcplace ch 4 5 hours sh Organizations a Users https backupprotest arcplace ch 1085 console app html v dashboard amp t 0m5pd4yqrroyhiv pga2e https backuppro arcplace ch P gt Users Arcplace Backup Pro X Select the organization for this user Search Organization Reseller AG Customer 03 Reseller AG Customer 02 Reseller AG Customer 01 Reseller AG 2014 Arcplace AG Page 15 Backup Pro Admin Reseller Manual e https backuppro arcplace ch P ar 2014 Arcplace AG Do it yourself To add users who enter each perso and start backupg First Name Email Address Confirm Password Add User SECURE E Users Arcplace Backup Pro Manually Add Users Reseller AG Do it yourself Create the file using the sample below as a template Once complete upload your file and click Submit TXT Dow
10. e to the selected organization Add a User Add a user to this organization Send an invitation via email to back up Activate Activate a deactivated organization Deactivated users and devices must be activated individually This action is available when the organization has been deactivated Deactivate Deactivate this organization and all associated users and devices and place all backup archives into cold storage When an organization is deactivated the word deactivated plus a timestamp is appended to the name This action is available when the organization is active Block Block this organization and all its users and devices Backup will continue but users within this organization will be unable to log in or restore This action is available when the organization is not currently blocked Unblock Unblock this organization and any blocked users or devices within this organization This action is available when the organization is currently blocked Change Organization Change this organization s parent organization Settings remained unchanged when the organization s parent is changed Email Backup Report Email a backup report for a specified period to organization managers or other email addresses of your choice Creates a printable version of the organization detail sheet 2014 Arcplace AG Page 6 Backup Pro Admin Reseller Manual 2 2 3 Edit an Organization All organizations can be accessed through the menu
11. er bei Google Maps melden 01 22 02 20 Restores Loc te Users Explanation of the menus Menu U Description gt Smart Search Enter text to search for users devices organizations and in your environment You can enter a full or partial first or last name email address device guide device name or organization name Matching results appear below the search text box Click any result to view the relevant details Dashboard Displays high level summary information about backup status licensing storage and users roles details and settings My Profile Displays summary information about your backup restores and the location of your devices The action menu contains commands to edit your profile and view deactivated devices You can configure different organizations to use different settings or different backup destinations 2014 Arcplace AG Page 3 Backup Pro Admin Reseller Manual 2 1 1 Administration Console Toolbar 843 MR Stareri 2 2 Organizations On the Organizations page you can view a list of organizations and child organizations for which you are authorized Furthermore it lets you create modify and delete organizations and user accounis e https backuppro arcplace ch Arcplace r Smart Search It 24 Organization Overview Fa Dashboard er Er Y Reseller AG 1 3 0 171 4MB 84 3MB 256KB OMB 4 Organizations m Customer 01 0 0 0 OMB 0MB OMB OMB Overview ia Custo
12. ion Settings Name Customer 01 x Usernames are email addresses Quotas Destinations General Inherited reporting settings from parent Send backup report every Su Mo Tu We Th Fr Sa Recipients Mike Tester Additional recipients O Alerts Waring No backup for 7 Item Use inherited reporting When enabled this organization takes on the reporting settings settings of the organization defaults top level organizations or its parent organization child organizations and settings must be edited at the organization default or parent organization level Send backup report Enable to send backup reports to org admins for this organization Choose which days of the week you d like to receive reports Warning Devices that have not backed up to any destination for longer than the defined number of days are included on warning alert emails and highlighted in yellow in the admin console Critical Devices that have not backed up to any destination for longer than the defined number of days are included on critical alert emails and highlighted in red in the admin console 2014 Arcplace AG Page 9 Backup Pro Admin Reseller Manual 2 2 4 Email Backup Report Backup Pro can send backup reports immediately upon request without changing the default reporting settings Click on Email Backup Report in the action menu for the organization you want to send the report to Sees
13. kup set Regular expressions provide a good solution for this scenario Paths to exclude C Documents and Settings Testuser_English AppData Visual Studio Examples C Program Files Examples Regular expression i Examples exe When you place this regular expression into the File Exclusions section all files in every folder with the name Examples will be excluded from backup 2 5 Users Every user is assigned to an organization A user can be assigned to roles which give the users access to a different set of capabilities and features Role Permissions to Desktop User e Login to Client Desktop e Perform a personal web restore e Remotely browse file and directory names for personal devices Used for remotely selecting push restore destination and backup sources PROe User Login to Backup Pro Management Console has authority to manage Permission to perform a limited size web restore for all devices user has authority to manage Org Help Desk e View computer information Login to Backup Pro Management Console Login to Client Desktop View organization information within user s organization Perform a push restore only to the source user s devices There is no size limit View user information Org Manager View computer information Login to Backup Pro Management Console Login to Client Desktop View organization information within user s organization Perform a personal push restore View user inform
14. mer 02 0 0 0 0MB 0MB OMB OMB 3 Users Devices My Profile Organizations Definitions Name Users Number of active users assigned to the organization Devices Number of devices registered to users in this organization Sessions Number of devices currently connected to this organization s destinations Selected Total size of files selected for backup Total Total amount of disk space used for backed up files Change Average change in the size of backup archives per day Cold Backup archives belonging to deactivated users Important We don t offer cold storage The backup archive of a deactivated user will be deleted during the next maintenance run every night 2014 Arcplace AG Page 4 Backup Pro Admin Reseller Manual 2 2 1 Add Organization A new organization can be created using the menu Organizations Your account with administrator rights is assigned to a parent organization normally the name of your company In the example below the parent organization is called Reseller AG As an admin your account you can create new child organizations and associate user accounts to In the following example a new child organization will be created Every organization can have zero one or several child organizations amp eS https backuppro arcplace ch D gt Arcplace f Organizations Arcplace B X Mike Tester Q Smart Search B Dashboard
15. n internet browser Please open your browser IE Firefox etc with the address https backuppro arcplace ch and login with your Backup Pro account administrator rights The manual has two parts 1 Chapter with general admin instructions Management of the Backup Pro Service 2 Chapter with specific reseller instructions Reseller 2014 Arcplace AG Page 2 Backup Pro Admin Reseller Manual 2 Management of the Backup Pro Service 2 1 Overview Dashboard ee OE https backuppro arcplace ch O a gt CrashPlan Dashboard Arc Leal Arcplace r Smart Search mms 0 8bpe 8 4 3 100MB s B Dashboard Online Devices Ebpe e 3 inane 60MB 34 Organizations 0 bpe IN 4 Bps Inbound MB Selected 40MB 2 SL users 0 ain 0 20MB s Outbo IBR ing u Devices Bps Outbound Obpe MB Remaining OMB 00 02 01 02 01 22 02 20 Online Stored My Profile Ae O be NA a es Et ee tel Licensed Users Devices 08 84 3 0 2 MB Stored User Avg User 0 0 3 Devices with Avg Dev a Backup 00 02 01 02 Storage Utilization Backing Up 2 r IE art 1 Satellit 2 Da arte atellit i Ny ie NIEDERWENINGEN Last 30 Days ji gt a f S a J S f Chriesyy a N o 9 3 2 SRN me BOLET Dr KO E WA Eh KA F Files Restored 1 FR Sof EDER 4 S 7 7 amp Ca j i v ER LTS u vas Da KB Restored ENT Vo 3 Cee seer P 0 artendaten Nutzungsbedingungen Fehl
16. nload sample file Click or Drag and Drop File Close Page 16 Backup Pro Admin Reseller Manual 2 3 2 Edit User Go to Users Menu click on a user you want to modify and go to Edit over the action menu gt https backuppro arcplace ch O a gt Users Arcplace Backup Pro Leal Arcplace re e Mike Tester a Smart Search de Mike Tester amp Nan Reseller AG FA Dashboard Edit Username m tester arcplac Show Deactivated Devices J Organizations a Users M3 Te DJ Devices MB Stored an Last 30 Days 111 4 ing 2 i My Profile MB Selected 40MB _ Files Restored 1 Change Organization 0 ee 242 MB Remaining OME KB Restored o Reset Password 01 23 02 21 01 23 Stored Print meee i as 23 g https backuppro arcplace ch P gt Users Arcplace Backup Pro X Edit Mike Tester First Name Las Name Mike Teste Email Address m tester arcplace ch N Old Password Password Confirm Password Storage Quota GB or MW Unlimited Cancel Update User 2014 Arcplace AG Page 17 Backup Pro Admin Reseller Manual 3 Reseller As reseller you can offer the Backup Pro service to your clients autonomously In this section we provide you with the instructions to successfully provision the service for your customers Please be aware that when provisioning customers unde
17. om view in the Backup Pro app File Selection and Restore windows Users can view hidden files by clicking the Show Hidden Files check box You can add files to the Hidden Filenames list using filename patterns or using Regular Expressions You can also remove items from list Hidden Filenames Lu For the different platforms _ Macintosh Wincows Linux Solaris m Fa ah fr ant Hide files and folders ending with C Regular Expression u EA ea sn SER ee cprestoretmp gA Apan o 7i 1mp o Eg LX i Aa af8 7 cp f 7i CrashPlan cachellog coni manifest upgrade x 71 Google Chrome cache x Google Chrome Satfe Browsing fiPhoto Library iPod Photo Cache x x Import Export tem Description _ __ _ o Regular Expression Enter text in the form of a Regular Expression regex Import Displays window in which you can paste the contents of a text file with filename patterns regex items you wish to exclude Export Displays window in which you can copy the contents of the hidden files list which you can in turn paste into your favorite text editor for editing Global Exclusions The Global Exclusions section identifies files that you want excluded from the backup Global Exclusions 112 Macintosh Windows Linux Solaris Exclude files and folders ending with C Regular Expression cprestoretmp part 42 d 8 cp 7i C
18. r your Backup Pro account invoicing your customers and making them accept the Arcplace general terms and conditions is in your responsibility Steps to provision your customers 1 Create a child organization with the name of your customer company 2 Create new client accounts see the chapter Add User 3 Customize reporting settings of your child organization see the chapter Edit an organization 4 Invoice your customers for example according their storage and number of seats used Please refer to the section 2 Management of the Backup Pro Service for detail instructions on how to use the admin functions below 3 1 Create a child organization for your customer Within your account you can create several child organizations which correspond to each of your customers As a result your child organizations are listed as in the example below ee https backupprotest arcplace ch ll O Organizations Arcplace B X la Arcplace ry o Mike Tester G Seat Seach It 24 Organization Overview F Dashboard oe Y Reseller AG 1 3 0 171 4MB 84 3MB 296 5KB OMB 24 Organizations m Customer 01 0 0 0 OMB OMB OMB OMB m Customer 02 0 0 0 OMB OMB OMB OMB SL Users m Customer 03 0 0 0 OMB OMB OMB OMB QJ Devices My Profile According to business needs of your customers we recommend you to modify some of the default client settings such as file selection retention privileges and reporting rules 2014 Arcplace A
19. rashPlan cache log conf manifest upgrade i Google Chrome cache Google Chrome Safe Browsing iPhoto Library iPod Photo Cache O O O be be i Mozilla Firefox cache Import Export Cloud Exclusions The Cloud Exclusions section identifies files that you want excluded from backups to the cloud Files can still be backed up to other destinations Cloud Exclusions aa Macintosh Windows Linux Solaris Exclude files and folders ending with _ Regular Expression None Import Export 2014 Arcplace AG Page 12 Backup Pro Admin Reseller Manual 2 2 6 File Selection Syntax By default Backup Pro backs up files in the document s folder of the home directory In the path list directory fields on the Backup File Selection page you can define specific files to include exclude when backing up at an organization level You can use substitution variables to specify what should be included excluded in the backup set Those variables represent a specific folder on the system and they can be used on Windows Mac and Linux systems Important note Inclusions are processed first followed by exclusions Files that are in both the inclusions and List of substitution variables Variable Description main Main volume Windows C Unix OSX applications Default applications folder for the device s OS functions on all platforms e g C Program Files
20. thin an organization Use the Device Defaults command on the Action Menu to specify default device preferences for an organization including which files to include or exclude when backing up plus security network and general preferences The device settings are already descripted in the user manual and only the settings which are different will be mentioned here a https backuppro arcplace ch O gt amp Organizations Arcplace B Device Default Settings SE auo Reponing Securiy Network General Use device defaults from parent W from root organization User is away when not active for 15 minutes ke When user is away use up to 80 CPU r ei When user is present use upto 20 CPU te Stop when battery reaches 20 te Alerts Warning Critical Not backed up for 3 days 5 Inbound Backup Accept inbound backups M ke Allow backup and restores to run Always ch ke ko cP bos Vv Luna Close save Important note When updating existing locked settings you must unlock and relock the exclusion settings in order to apply your settings to existing archives If you do not new files will obey the new settings but existing archives are not affected 2014 Arcplace AG Page 11 Backup Pro Admin Reseller Manual Hidden Filenames The lists of Hidden Filenames identify files that you want hidden fr
21. user User s home folder desktop User s desktop folder documents User s default document folder music User s music folder pictures User s pictures folder movies User s movies folder allUsers All installed users home folders allDesktops All installed users desktop folders allDocuments All installed users default document folders allMusic All installed users default music folders allPictures All installed users default pictures folders allMovies All installed users default movie folders Examples Included Excluded user WorkFolder user WorkFolder Private documents The result on Windows is Include Exclude C Documents and C Documents and Settings m tester W orkFolder Settings m tester W orkFolder Private C Documents and Settings m tester Documents And on Mac OS X Include Exclude Users m tester WorkFolder User m tester WorkFolder Private Users m tester Documents 2014 Arcplace AG Page 13 Backup Pro Admin Reseller Manual 2 2 7 File Patterns Syntax As File Patterns you can use regular expression they are a powerful way of matching files to be excluded from backup Please be aware that regular expressions are not the topic of this chapter but we give you an example how they can be used Example The folder Examples can be found at several locations on the system These folders contain big files of the type exe and should be excluded from bac
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