CityBreak Agent – User Manual
Contents
1. Ohr57 min Tots MN NOK dtr 50 Ce Book now gt Total price for booking ee 0 AT Ciear basket Details 4 Check out F ex If you are choosing the dep from Flam at 09 45 hrs the same train will depart from Myrdal 10 58 hrs It is important to inform to your clients that Myrdal is only a junction station and the highlight is actually the journey in between Flam and Myrdal Find more info about the Flam Railway timetables on the following link https www visitflam com en flamsbana flamsbana timetables 11 2015 CityBreak Agent User Manual F An overview of your products so far basket is available on the left side of the booking window The overview will include any applicable fees and the total cost Booking order groups or individuals We highly recommend to book OF You may book more than one product per booking order but only if the departure date is the same If a group is travelling on the Flam Railway and Naergyfjord boat tour on the same day you may book it on the same booking order We kindly ask you to refrain from booking tours for several dates in the same booking This is because the deadline for changes or cancellations are based on the first earliest departure date reserved in the booking order Also you should never book more than one group per booking order Activity transport Activity transport Flam Stegastein 2x Adult Actions v Outbound Stegastein Bu2. Search Available departures for your chosen day will show up and you may chose it as if you were making a new booking Change dates Fl msbana Individuelle The Flam Railway Mon 22 Dec Thu 11 Dec 2 guests Flam Myrdal Roundtrip Oneway 22 12 2004 S 2 travelers Once you have chosen your preferred departure you may confirm the booking and you will be prompted back to the booking view Please Note the Version number will have changed but the booking number stays the same Please note our cancelation policy when making changes or cancelling a booking 11 2015 CityBreak Agent User Manual Cancelling a booking Find the booking in the reservation tab and click on the booking number On the box at the right side it will show the booking info and under you can click on Cancel Booking You may cancel your booking according to our cancellation policy When you are in the booking view click on Cancel booking and then Confirm cancellation After the cancellation has been processed you will be returned to the booking overview where you will see that the last version of your booking has the status cancelled Cancellation of Booking eservation moved for cancellation internal notes regarding cancellation ssage to customer We kindly ask our agents to be aware of the relevant cancellation policy Please read your contract terms for further information 11 2015
3. search by date You may specify as to whether you want to search within a certain period and in the drop down menu to the right you may identify whether the dates are booking dates departure dates or arrival dates 3 Tick boxes Here you may specify whether the booking you are looking for is new changed cancelled or preliminary 4 More options Clicking this will show a drop down menu with more search options All these spaces may be used in order to find a booking Choose supplier Q Example You have received an invoice and Agent number Q wish to find the related booking Simply enter the Invoice number in this drop down menu PME Q click Done then Search Make sure you pc see have unticked the date field otherwise your search will be limited Credit card transaction id Salespoint Selectsalespoint Channel Select channel x Please make sure that when you are searching for a booking by using a certain filter Invoice number Departure location etc that all other filters are blank unticked unless you have purposely filled them in for that specific booking 11 2015 CityBreak Agent User Manual Booking view When you have found your booking you may click View booking to be taken to the detailed booking view This is the same screen as when you confirm a booking once you have made it All details and documents related to the booking will be shown here Please note that you are viewi
4. However if you do not have it or remember it you may use other search options Citybreak buss ete Reservations BATES Search Reservations pes PCISOS 1 of 1 New Reservations Booking no Customer Ww 09 12 2014 10 12 2014 5 Booking date B Gross list 4 94 New M Changed V Cancelled More options Search Showing the 2 lafest reservations 2 ndw 0 changed 0 cancelled Latest version All versions Hide processed STATUS BOOKING NO CUSTOMER NAME COUNTRY BOOKING DATE ARRIVALDATE DEPARTUREDATE CHANNEL amp ls Unit Tue 09 Dec 2014 m3 qe Mon22Dec Mon 22 Dec 2014 k Kingdom S5 Fl m AS Tue 09 Dec 2014 Lot 2 cufw7s I Canada ort ag Sun24May Sun 24 May 2015 When searching by using the CityBreak booking number simply enter it into the Booking No search field untick the box next to it indicating that you do not wish to search within specified dates and click Search You may also enter the Customer name into this box 11 2015 CityBreak Agent User Manual Search options Search Reservations Search Reservations Booking no Customer More options T Search 9 11 2015 9 12 2015 Booking date M Gross list W New Changed Cancelled Preliminary More options M Search Transport filter 1 Booking no Customer see explanation on the previous page 2 Tick box amp date field This box indicates whether you wish to narrow down your
5. L Total price for booking 396 NOK incl VAT ACTIVITIES Area Fl m Book now 9 Clear basket B Details Check out The rates are presented in NOK and the payment will be made accordingly The exchange rate varies depending on your bank or credit union s daily rates Please note When booking accommodation you must be specific about the number of adults and children per room The booking system will first give you the cheapest option but you may also select another setup of rooms if you wish Add ons such as meals will be listed in the left side bar Enter quantity or check the tick box to add these add ons to your reservation 11 2015 CityBreak Agent User Manual For some of the activity products you will be able to choose between different routes and starting points Becareful not to click Book now more than once as this will result in the product being added to the basket twice Always ensure that the booking reflects your intention before check out 4 1 Booking roundtrip tour on the Flam Railway Flam Myrdal Flam When booking a roundtrip on the Flam Railway whether is a group or FIT s it is highly recommended to book the first available return same train By returning with the same train your passengers will have the same assigned seats Citybreak Start Page Booking PRR T RUE Teo cl ey New bookingAgent only 41608643 d 6 Details
6. ation o Agent reference person Agaat reference person name name or number E Activity transport The Flam Radwny 3100 NOK Flam Myrdal cons v Flamshana NERETUR Fi mab Grupper 30s Adult Outbosnd flim Myrdal Thu Type of customer Now 2015 11 50 Group booking Private customer Company customer Homebound r Now 2015 3845 Customer details First name Last name Address 1 Address Postal code Cty Country Phone number d y Phone number evening Poe number mobi Phone number tax Emal kan typeg customer detads to sutormatcaly seach your custome database Chocse a customer by carting the reset pare Preferred documert language Payment Tota price for booking 3160 NOK Dow dates for pryments D Pop ister Artacy payed ONOK Full payment date 12 19 2015 8 cays let 3165 NOK Left to register 3160 NOK Daven payment date 1111 2015 D days bolt 5 NOK Left to pay 3160 NOK Message to customer Message Stowe of the confirmation s mal aed oo versior Customer message to supplier Flam Utvibinng AS Message ui be ionmarses as a request bul we cannot guaraniss that the seques wi be honored Internal notes Total price for booking 3160 NOK inci VAT Send confirmation by email now Yes No 11 2015 CityBreak Agent User Manual PQ 3 Group booking and Customer details From 10 persons and more Type of customer Group booking Private customer Company customer Group name Fill with the group name serie
7. contacting us regarding a booking Once your booking is confirmed you will be able to find it under the tab Reservations 11 2015 CityBreak Agent User Manual Save booking You can save a booking and confirm it at a later occasion This is a convenient feature if you are managing large reservations with many customers and changes Instead of editing your reservation several times you can simply edit your saved booking and confirm to Visit Flam whenever you are ready 1 Save a booking by clicking the save booking icon Fill in a name reference for the customer e mail and phone number before clicking Save booking 2 You may edit or confirm saved bookings by clicking Ongoing bookings under the Bookings tab To pick a booking to amend click Continue behind your chosen booking 3 You may remove a saved booking by checking the tick box next to it and clicking delete selected Please note that when saving a booking you are not guaranteed the selected products We cannot confirm availability until a booking is finalized 11 2015 CityBreak Agent User Manual Searching for bookings All your confirmed bookings are listed under the tab Reservations There are several ways of finding a booking and you may search for it using the booking reference invoice number customer name amongst other alternatives The easiest way of finding a booking is by using the CityBreak booking number
8. f you have more than one agreement with an operator there will be several channels to choose from Citybreak Start Page IEZLE TV i EE ates EM TIS CT Norske kroner NOK Start page amp dashboard en US uty ongoing bookings g My feed Available channels INTERNAL NEWS SYSTEM PERFORMANCE 29 Jun Support closed on Midsummer O Troms Outdoor tam Norway ig Norway 5 Choose channel 16 Jun 5th of June Phone open 9 00 12 00 02 Jun Load more SYSTEM NEWS SYSTEM UPDATE 2013 04 26 O 0 O 0 O O SYSTEM UPDATE 2013 03 18 18 Mar New bookings today 0 yesterday Changed bookings today Arrivals today 0 yesterday Cancelled bookings today 0 yesterday In house today 0 yesterday Departures today SYSTEM UPDATE 2013 02 27 27 Feb 0 yesterday 0 yesterday Load more INDUSTRY NEWS 0 unprocessed bookings gt View bookings gt Go to Front desk Naw Emiratac cianc 11 amp amp 165hn OnPnint daal with 2 Tostart making a booking click Booking and select your preferred product category e g Accommodation or Activity You may also select a specific product activity such as Flamsbana or Stegastein Sightseeing in the drop down menu Citybreak Q Search by booking nu amp Details o Q Start Page Booking P e Booking New bookingAgent onty Tumlare Corporation Oslo NOK en US Started Thursday Nop A
9. g NOK en US Started Tuesday November 10 2015 13 47 Timer 0 hr 8 min 30 sec Reference Currency NOKv Cancel ity The Flam Railway Fri 3 Ju Fl m Myrdal Roundtrip E Oneway 6 3 2016 20travelers Search Activity transport Outbound trip from Flam The Fiam Railway Tue 31 Sat 04 Sun 05 Mon 06 Flam Myrdal Actions v lt Jun 2016 Jun 2016 Jun 2016 gt lar tsc 000086 Grupper 20x Adult 08 35 Fl m 09 28 hr53 min Con MF RO piers Rot 130 a he Fl m Myrdal Fri 03 Jun o 09 45 Flim 10 43 Oh 58 min Fiom aan OK 20 travelers Roundtrip 80 pep im Flam Fn 03 11 05 Flam 12 04 Ohr 56 min From VW OK 16 12 20 Fi m 13 15 Ohr55 min Fromm NOK 253 13 35 Fl m 14 31 0 hr 56 min rto SN OK 325 14 50 Fi m 15 46 Ohr56 min Frome OK 159 16 05 Flam 17 03 Ohr 58 min From am NOK 197 17 25 Flam 18 17 OhrS2 min Fromm OK oui 450 Departure and arrival to Flam wit 99 nin 19 36 0h56 min Foral NOK 50 the same train Return trip from Myrdal Tue 31 Sat04 Sun 05 Mon 06 lt Jun 2016 Jun 2016 Jun 2016 gt O 10 58 Myrdal 11 55 Ohr57 min Totali aaas NOK 20 travelers Roundtrip IFTE 12 13 Myrdal 13 10 0hr57 min Tots dmt NOK Roundtrir 220 13 27 Myrdal 14 25 Ohr 58 min Tctouti e OK dini 166 14 43 Myrdal 15 40 Ohr57 min Tole am NOK ftr 50 15 59 Myrdal 16 55 O hr 56 min Tola OK firi 150 17 15 Myrdal 18 10 Ohr55 min Tote dll OK 3t 250 18 35 Myrdal 19 30 Ohr 55 min Tola MEN NO K f 450 19 48 Myrdal 20 45
10. ments Confirmation PDF Confirmation HTML Travel Documents PDF Travel Documents HTML nvoice Please see an example of an invoice below You will find information about the tour mirroring the information you entered when making the booking as well as the CityBreak booking number on your invoices Invoice P nt Reference Mo Your Contact Details po o Invoice Mo Booking No XXXX00 E Booking Date 01 Sep 2015 Customer No Your Ref These are the details Invoice Date you entered when 01 Sep 2015 making the booking Due Date Online Our Ref 01 Sep 2015 Fjord Cruise Naereyfjord boat only Ferry Naereyfjord TOTAL PRICE 00 11 Sep 2015 15 10 Flam Gudvangen If you have made changes to the booking the latest invoice with the correct price and new due date will appear on the bottom of the document box 11 2015 CityBreak Agent User Manual Edit a booking Find the booking in the reservation tab and click on the booking number On the box at the right side it will show your booking info and under you can click on Edit Booking If you wish to change the number of guests or the date time of a booking click on the downwards arrow next to Modify From the drop down menu click Change dates Guests PRICE ACTIONS 20480 NOK Modify Remove product Change dates guests Change guest information Enter the new number of guests and or the time and click
11. ng the latest version of the booking indicated by the Version x x in the upper right corner Citybreak ISECHSI et a Reservations MESISTECILIE Search Reservations Search PCISOS 1 of 1 New Reservations El Print 7 Edit booking EJ Cancel booking Reservation PCISOS CityBreak Booking nr version 1 1 LINE Booking details A United Kingdom Booke ui Phone night Point of sale Email Organization Flam AS Booking date 2014 12 09 17 55 D e da 2014 12 22 Arriva date 2014 12 22 Payment details Amount Total price for reservation Due date 2014 12 09 1100 NOK Confirmed Payments 1100 NOK Registered payments 1100 NOK Left to pay 0 NOK Left to register 0 NOK Transactions Status Transaction No Type of pavment Debit date Accounting CCAmount Payment Option Products In Booking Documents box You ll find different documentation such as vouchers invoices with due date payment receipt confirmation etc Documents Confirmation PDF Confirmation HTML Travel Documents PDF Travel Documents HTML Confirmation and Invoices PDF Confirmation and Vouchers PDF Confirmation with Invoices and Vouchers PDF Mail confirmation HTML Invoice Invoice No 1110919 Invoice Date 2015 09 25 Due date 2015 11 11 Amount 6650 NOK PDF 11 2015 CityBreak Agent User Manual The Citybreak voucher is your only ticket for transport products This voucher must be presented when boarding Docu
12. nua ityBreak Agent User Ma TT Reservation Norske never thi Meas rr si afe ay kaia Miny ofr Gond 1290 hier 8M rete whe PAP bining whe imd ewe PI Ags STE WOATE 2313 ie Wy TOTEM vo gaye Du be STEW oras Phy MOUNT hy vm Pom abe i e t VN Witt oer ott SA Cun Pt Wave ul t Updated 11 2015 FLAM Contents CORTO TT 1 Feli ERE m MM 2 Making a booking ccccceseccccessececeesececeeseceeeaeseeesaunees 3 Guest list amp Guest list information sss 7 iate des M M S 8 SAVE DOOKIE A TREE TTE 11 Searching for bookings ccccccsseececeeseceeeeseceeeeeeeeeeas 12 Searc hOpDUODS ARN NER 13 BO GAS VIEW nesiremia 14 EGIESPDOOKIBB eener E E E 16 Cancelling a DOOKING cccccccsssececeseceeeeseeeeeeeeeeees 17 CityBreak Agent User Manual 11 2015 CityBreak Agent User Manual Login To log in to CityBreak Sales Agent 3 0 go to http agent citybreak com Enter the username and password you have been given by Visit Flam and click gt Login Logg inn Citybreak Saks Aigen Brukernavn Passord Hawe you forgotten your password 11 2015 CityBreak Agent User Manual Making a booking 1 Before starting the procedure make sure you choose the channel according your agreement displayed on your start page If your company is connected with more than one operator or i
13. or group ref If your group has both then use the patsy Fjord Norway Tour group reference field Group reference Fill with your company name or with group refence eventually gt Company Name Customer details First name Last name Address 1 Write your company name on name First name Last name field Address 2 Postal code City Choose the country language your Country Phone number day Phone number evening group is originally from This info will be used in the audio o gt 47 47 guide Phone number mobile Phone number fax Email 47 47 Start typing customer details to automatically search your customer database Choose a customer by clicking the result pane Please note Itis very important to select the country of origin of the group Our staff will use it in order to choose the right language of the audio guide 4 Private customer and customer details From 1 up to 9 pax Type of customer Group booking Private customer Company customer Customer details First name Last name Address 1 Write the First Last name of your gt client Address 2 Postal code City Country Phone number day Phone number evening Select the country of origin of your client E Norway x 47 47 Phone number mobile Phone number fax Email 47 47 Start typing customer details to automatically search your customer database Choose a customer by clicking the result pane Please note W
14. rite the client s name in charge of the payment whether there are 2 persons or 9 persons in the same booking this is the name appearing in the booking as the customer reference 11 2015 CityBreak Agent User Manual 5 Message to Customer Customer message to supplier Message to customer Message shown on the confirmation e mail and pdf version Customer message to supplier Sognefjorden Message will be forwarded as a request but we cannot guarantee that the request will be honored o Message to customer In case you have information you wish to have displayed on the customers documents please write it here o Customer message to supplier In case you have to inform our suppliers about a specific request for your group FIT s Please note when booking The Flam Railway with a corresponding train Oslo Bergen Line it is important to use this field to inform us about the route and train number of your connecting train 6 Click on Confirm booking Send confirmation by email now Yes No 4 Confirm booking You may send booking confirmation to clients by e mail automatically if payment is made by credit card Once confirmed you will be taken to the booking page and the CityBreak booking number in the style of four letters and two numbers f ex XXXX11 will be find in the upper left corner of the booking Please note this is the reference we use and it is also the reference you must quote when
15. ss Flam 12 0 Wed 17 Dec 12 30 Wed 17 Dec Homebound Stegastein Buss Stegesthin 13 00 Wed 17 Dec 13 30 Wed 17 Da Total price for booking dao Ni 4 Check out In case you need to remove products it is possible by clicking in Actions gt Bin icon 5 You may add more tours and activities to your basket by clicking Search and Book on the left corner and repeating the booking process 6 Once you add your requested product s continue to the next and final step by clicking Check Out 11 2015 CityBreak Agent User Manual Guest list amp Guest list information For Accommodation s bookings only Under the Guest List tab you can manage the guests and guest names The guest list allows you to enter guest names search for guests and remove add new guests Under this tab you can allocate guests from the guest list to your booked products The product list can be filtered and show only products that has not been allocated to a guest You may also do a free text search to find a specific product Note If you want to add a complete new guest to the reservation and not only replace an existing guest you need to make an alteration to your reservation For example if the basket contains 10 guests and you want to add one more guest you need to ensure that there is available rooms by making an additional room search This also applies to activity and transport products you need to ensure that
16. there are tickets available CityDreak New booking 8376552142 i Trails MICH gee HH Fond HG emie HE MINI Timm B Cb inan CELD eae eese eet m epe i UM dean por um Cherry MP EINE 10 named Sino yet named So pes Bhasin Fo nmn Ales i jam mma ges Hp Ariy Dares S fon jata Fo usta Tei XJ Dipa 1 T Do 7123 92 1T Dni a n n g L n Total prior l ar backing TIBI MC inel AT 11 2015 CityBreak Agent User Manual PF Check out 1 Agent reference and Type of Customer o Type of Customer Choose group booking when booking for a group of 10 persons or more and private customer when booking FIT s individuals 1 9 pax o Agent reference name Write the name of the sales agent the person in your organization responsible for the tour booking Agent reference person Agent reference person name name or number Type of customer Group booking Private customer Company customer 2 Onthe Check out window below you will fill in the group client information before confirming your booking order All mandatory fields must be completed in order to finalize your booking Citybreak ILC EM 5bookng MEL ILL LS Ie lul Q Serre hy booking ma z New bookingAgent only 41615533 Ratoronce Corasey No Cancel B sone EJ Tumare Corpora ben COND NOK n U 5 Startet Yie2nes2ay NOVeMOS 71 2215 1208 TIMON D Iv S nn 4 c t RE oos Guest tit Guort inform
17. when booking the Flam Railway 4 The available tours will be clickable once you press Search Choose your preferred departure and press Book Now Citybreak CEELI Booking BULCTITL Cu NEN ere Q Search by booking nu New bookingAg int only 41 608055 Reference Currency NOIK Qo Cance i b 6 Details o TUnpesnieeteeds NOK en US Started Tuesday November 10 2015 1242 Timer C hr 1 min 48 sec Activity Tue 10 Nov 7 days Where do you want fo go 94 11 10 2015 11 17 2015 Search Basket Filter result 6 Alternatives a Date amp Activity transport Stegastein Viewpoint 396 NOK Q Fl m Stegastein Actions Stegastein Viewpoint Bus Stegastein A4 Stegastein Buss 2x i ACTIVITIES Area Sognefjorden BooK ROW v Adult Categories Outbound Fl m Stegastein Wed Activities 3 11 Nov 2015 12 00 P Homebound Stegastein Fl m Wed Fjord Cruise 2 ass Fl m Stegastein Roundtrip 11 11 2015 2 travelers Search 11 Nov 2015 13 30 The Flam Railway 2 Outbound trip from Flam Thu 12 Fri 13 Sat 14 Sun 08 Mon 09 Tue 10 lt Nov Nov Nov 2015 Nov 2015 Nov 2015 Nov 2015 gt o 12 00 Flam 12 30 0 hr 30 min From 396 NOK 2 travelers Roundtrip 16 trip from Stegastein Sun 08 Mon 09 Tue 10 Thu 12 Fri 13 Sat 14 N Nov 201 Nov 201 Nov 2015 Nov 2015 Nov 2015 gt 13 00 Stegastein 13 30 0hr 30 min Total 396 NOK 2 travelers Roundtrip 16 Total price 396 NOK Fl msbana
18. yete e e e es Reservations 64 Customers gt Activity Reference Currency NOKv Z Cancel The Flam Railway Nzroyfjord regular boatservice Activity Thu 12 Nov 7 days Fjord Cruise on the Fj rland fjord Flam Balestrand m Where do you want to go 9 11 12 2015 11 19 2015 Nzeroyfjord re Cie _ Fjord Cruise Geiranger Filter result 3 Alternatives Fjordcruise Lysefjorden QM Date Overview Map Filter by name Q Neereyfjord regular boatservice F A 8 d From 305 NOK Categories JORD CRUISE Area Neereyfjorden per unit C To do 1 O Activities 13 Fjord Cruise 5 LJ The Flam Railway 3 Fl m Gudvangen Roundtrip i JOneway 11 12 2015 2travelers Search Fjord Cruise Naereyfjord roundtrip Area N r yfjorden FJORD CRUISE Area N r yfjorden Book now v Phone Booking 47 57631400 11 2015 CityBreak Agent User Manual ZU 3 Enter your selected route date and number of persons Please note When booking a bus on a boat service the driver is included When booking Boat trips Naergyfjord Lysefjord Geirangerfjord or the Flam Railway groups of more than 10 persons you will be able to book guide tour leader You will also enter preferred number of rooms if you are booking accommodation New feature Inside traveler s selection you will be able to book bike transportation and wheelchair spots
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