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Advice - LTcom

1. Configuration via Setting via COMset Internal subscriber scr gt Telephone numbers COMset Internal subscriber scr gt Properties gt Authorizations COMset 2TSM analog module Relay settings COMfort Set or COMfortel Set alterna tively the system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 for explanations concerning the table see page 46 Configuration of the Feature An internal number has to be assigned to the audio output to be called COMset Internal subscriber scr Telephone numbers Select this from the free telephone number plan that permits the allo cation of 2 digit to 4 digit telephone numbers in the range 10 9999 The individual telephones have to receive an authorization for speaker announcements COMset gt Internal subscriber scr gt Properties Authorizations You can also configure one ore more relays of the used module for the operation mode announcement to switch the speaker system on during the announcement if necessary COMset 2TSM analog module gt Relay settings On a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 a function key can be configured for starting a speaker announcement COMfort Set or COMfortel Set Use Check of Features 1 Configure audio output and assign the authorization for speaker announcements to a telephone 2 Call the internal number of the audio output with the corresponding t
2. for explanations concerning the table see page 46 Configuration of the Feature The internal telephone only available to system telephones COMfort 1000 1200 2000 plus used for transferring the exchange line access need the authorization Transfer of an Exchange Line Access COM set Internal subscriber scr gt Properties Authorizations Additionally a key Transfer of an Exchange Line Access has to be configured COMfort Set or COMfortel Set The internal telephones that should receive a transferred exchange line need at least the exchange line authorization Incoming only with emergency call authorization COMset Internal subscriber scr gt Properties gt Exchange line settings For the Transfer of an Exchange Line Access some additional func tions have to be configured affecting all telephones First it has to be configured which exchange line settings e g exchange line authori zation preferred exchange line number presentation should be valid for the telephone after the Transfer of an Exchange Line Access You can configure special exchange line settings or use the settings of the telephone granting the Transfer of an Exchange Line Access COMset General settings General Additionally you can configure if the activation of a callback during the external call attempt should be possible and who will be charged for the external call The timeframe has to be confi
3. Advice Only after clicking Execute will the name port and device type be available for entries As opposed to an S port only one telephone can be con nected to an 8a b port number must be assigned for each external connection in Example 1 on page 11 this is a Point to Point connection as bundle and a Point to Multipoint connection You have many options for con trolling this distribution Please get the following settings ready for your telephone numbers i COMset Call distributions External gt scr grp recept gt PTP connections external telephone number assignment as is normal for a PTP connection the DDI values Call distribution External Sub Grp PTP connections are accepted 1 1 to the internal telephone numbers The internal telephone numbers the In case of an activated linear call distribution an external call is routed to the internal telephone number subscriber group reception that corresponds to the correspond to the DDI range linear For dialled DDI if no other internal destination has been assigned here An external call to a DDI entered in the list will be routed to the selected internal telephone number If a DDI has not been registered in the call distribution the function Fallback wouldwork example 4711 25 would then correspond to internal subscriber 25 Open the window COMset Call distributions rz Stmbution for gt External gt scr grp recept gt PTP connec
4. Advice already contains all the configuration dependent settings and functions that you have configured on your PBX In the Configuration name column enter an applicable description for your configura tion with a maximum of 16 characters in this case Day and Night In the Identification number column assign a unique number from your internal tel ephone numbering plan 2 4 digits Configuration switching t e S Configuration names Under Automatic configuration switch ing you can define whether you would like to use the switchover according to adjustable times select the check box or would prefer a manual switchover Here there is already a configuration named Konfig 1 it Execute You can rename this configuration for your own purposes and con tinue using it unchanged COMset Configurations gt Create configurations Create configurations M Automatic configuration switching Configuration name Day Night Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Repeat this procedure for creating additional configurations The configurations are now created and named Zu E Action Accept D Execute You only need the identification number if you would like to JE use the manual switchover option with internal subscrib Advice ers Note that now only the Day configuration contains all the settings
5. SW requirements Version 1 4 PBX Dongle release COMset Internal subscriber scr gt Properties User settings COMtools Special numbers Call deblocker incoming VIP numbers Configuration via Setting via for explanations concerning the table see page 46 Configuration of the Feature The requested Call Deblockers 10 max have to be created and filled with VIP numbers a max total of 100 COMtools Special numbers Call deblocker incoming VIP numbers Afterwards a Call Deblocker can be selected per subscriber COMset gt Internal subscriber scr Properties User settings and acti vated Use Check of Features 1 Enter the number of an external telephone into a Call Deblocker and activate it for an internal telephone Activate the Do no Disturb for the internal telephone also 2 Call the internal telephone from the external telephone The inter nal telephone is ringing You are hearing the ringing tone Dependency Limitations The selected Call Deblocker may be activated also directly with the telephone if this setting is not controlled by the profile The Call Deblocker is only working if Do no Disturb is activated for the telephone Features Function and Configuration CTI Computer assisted Telephony CTI Computer assisted Telephony LAN TAPI The Auerswald LAN TAPI offers the TAPI 2 1 interface via Ethernet port of the COMmander Basic 2 A Micro
6. is e g forwarded or busy HW requirements RES SW requirements Version 1 4 PBX Dongle release COMset Internal subscriber scr Prop erties gt User settings Configuration via Setting via COMset Internal groups Properties gt Call Forwarding for explanations concerning the table see page 46 Configuration of the Feature Via COMset Internal subscriber scr gt Properties User settings a parallel call can be configured for a subscriber HI Via COMset Internal groups gt Properties Call Forwarding a parallel call can be configured for a group Use Check of Features 1 Configure a parallel call for a subscriber 2 Call the corresponding subscriber 3 The subscriber and the configured target of the parallel call will be ringing Dependency Limitations The parallel call for a group will be made over the whole call duration independently from the ringing sequence Features Function and Configuration Call Distribution and Reachability Busy on Busy With help of the function Busy on Busy it is possible to define the maximum of active call connections for one group in single steps until the maximum of possible external B channels minus two If this quantity has been reached all additional callers will hear the busy tone But members of the group may make additional calls outbound calls if there are still free external B channels available The se
7. select the ringer rhythm from the list field Under Ringing time select the maximum duration from the list field 24 Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX This sets the ringer rhythms and durations Relay settings for the door terminals in Example 2 in Slot 1D A relay is required to switch the power supply for Auerswald door hands free systems Open the window COMset gt 2TSM analog module Relay settings gt Slot 1D 2TSM The figure to the right shows the opened win dow with the settings for Example 2 on page 21 with relay 1 Relay 1 or relay 4 are available for door termi nals Under Relay mode select the correspond ing operational mode in this case the door terminal function from the list field Under Identification number for this relay assign a unique number from your internal telephone numbering plan 2 4 dig its Under Name for the identification number enter an applicable description with a maximum of 16 characters Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module COMset 2TSM analog module Relay settings Slot 1D 2TSM SI Relay settings Slot 1D Here you define the functions of the respective relays Door terminal func
8. CF immediately CF on busy e CF on no response The figure the right shows the opened window with the category and available functions Se Multi path Call Forwarding Action Accept gt Execute Using the example above in the CF if no response line under the Profile controlled settings column and under Property select the check box activate the checkmark and enter the internal tele phone number for answering machine 20 in the Target number entry field 44 E Action Accept D gt Execute Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The group profile Group profile 1 is now created based on the exam ple above Group profile configuration for Group profile 1 Accept profile settings from lt Reachability Group internal Profile controlled settings E Target number Target number lt H We Target number Target number RI Target number Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Call forwarding on no response is now set in the group profile Group profile 1 based on the example Assigning a group profile to a group Here the internal groups are assigned the newly created profile Group profile 1 Open the window COMset gt Internal groups gt Profile assignment The figure to the right shows the
9. COMset Port configuration gt Mainboard Setting via CPU COMset Internal subscriber scr gt Properties Exchange line settings COMset Internal groups Properties gt Exchange line settings COMset Call distributions External gt scr grp recept VolP COMset General settings Call Through COMset Voice over IP VoIP Provider COMset Voice over IP VoIP gt Accounts Administration Monitoring gt VoIP status Administration Server configuration for explanations concerning the table see page 46 Configuration of the Feature The PBX allows up to two VolP calls via the Ethernet interface at the same time If you only have a standard DSL connection uncom pressed you have to adjust the limitation to only one call in favour of a better voice quality COMset Port configuration Mainboard CPU To resolve the name of the Internet addresses e g www dasoertli che de the integrated web server as well as a PC connected to the Internet needs the address of a DNS server Preferably the DNS server made available by the Internet Service Provider has to be entered the Webserver cannot find this address automatically Oth 3 Precondition for a free of charge call is a broadband Internet connection with a corresponding tariff e g DSL flatrate for that additional costs will be charged Calls are only free of charge if they are done to subscribers of the same VoIP provide
10. Dependency Limitations On some analog telephones the message Wake up call is dis played This text can be changed under COMset General settings gt CLIP texts If no wav file is available the Wake up announcement may also be recorded via internal telephone 73 Features Function and Configuration Update Functions Update Functions Updating the System Telephone Firmware Updating the firmware for all connected system telephones can be started via the PBX This means that an update is performed via the exchange line using a system telephone of any design the new operating software is then distributed to the other system tele phones You can program the PBX to automatically perform this update at specified time intervals for example yearly The PBX then attempts to download the current firmware from the server during a four hour period If the update could not be performed during the preset period of time the PBX attempts to do it again at the same time the following day During the distribution process Server Mode is displayed on the display panel of the distributing system telephone It is not possible to use the system telephone during this process It is best to perform the update at night in order to not disrupt normal telephone operation the time frame is adjustable HW requirements system telephones COMfort 1000 1200 2000 plus or COMfortel 1500 2500 SW requirements Vers
11. Function and Configuration Call Data and Charges Management Dependency Limitations Call data that has not been recorded due to the settings in COMlist gt Call data charges Acquisition will also not be displayed Call Data Printout The call data stored in the PBX may not only be managed by PC but can be printed directly to a printer As soon as the printout has been enabled by a start command the call data is printed permanently fol lowing immediately after the end of the call If the printer has to be dis connected for some time from the PBX the stop command entered via telephone will prevent that the data sets stored in this timeframe will be lost HW requirements serial Printer SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMlist Call data charges Acquisition COMlist Print options for explanations concerning the table see page 46 Configuration of the Feature Configure the parameters 9600 38400 Baud 8 bit no parity 1 stop bit no protocol for the interface of the printer Activate the permanent call data printout COMlist gt Call data charges Acquisition Format the printout by selecting if you want to separate the data with one of the following signs semicolon space tabulator or if you want print the data in form of a table with fixed column width COMlist gt Call data charges Acquisition Select if t
12. Overview Overview of the subscribers E without profile vie E with profile view Subscriber Telephone Module number Sg Slot 1E Port 1 i PPTL Slot 1E 21 COMfort 200 aab e Slot 1E Port 3 23 COMfort Dect 610 De Soe Port A Slot 1E 8 a b oa 30 Fax machine 8 alo ene Action Accept gt Execute 20 Answerer 8 a b 22 COMfort 300 8ab i Configuration Guide Working with Profiles Subscriber properties The figure to the right shows the properties of the subscriber in this case subscriber 22 which are subdivided into different categories Here individual settings for each specific sub scriber can be configured Subscriber properties 22 COMfort 300 Analog settings Exchange line settings User settinas as Authorizations Special functions Signalization by tones Function Mode Property Incoming only with emergency call authorization Incoming only with emergency Now click the category Exchange line set xchange line authorization business tings Now you see the properties for the exchange line settings that were configured in the previous example In the Function column all the functions that can be set for subscriber 22 are listed In the Mode column the individual configu rations are listed along with the current set tings Here the entries in red these settings are specified by an assigned profile and are not mod
13. Video Preferred line for calling E Phone E C Intemet 1 2 Auerswald COMmander 424 Address 0 Auerswald COMmander 424 Address 1 Auerswald COMmander 433 Address 0 Auerswald COMmander 433 Address 1 Auerswald COMmander 434 d COMmander 435 ine S Auerswald COMmander 422 Address m Line used for ZS Phone calls Auerswald COMmander 36 DI Si Intenet calls lt Auto Select gt x Wa Internet conferences lt Auto Select gt DI Cancel Apply 88 Select an internal or external telephone number Enter the telephone number the same way as you would dial it on the telephone Now the controlled telephone in this example 36 will be called first As soon as you pick up the receiver the dialled destination number in this example 422 will be called with Windows 2003 amp Phone Dialer RE File Edit Extras Help Wahlyorgang i Gew hlt wird 422 Phone number r Speed Dial i o N Q om L ka N E UI with Windows XP BEID File Edit View Phone Windows Help p wO Ss 4 Ed Qedial Speed New Join Leave Refresh Hide Calls Preview Internet Address The selected server is not responding It might be down or temporarily overloaded KE My Network To try again click Refresh H People E gal nex Directories Conferences 5 My Network Directory E Speed Dial Ei Conference Room Enter a phone number
14. COMset Internal subscriber scr gt Profiles Configuration scriber profile AB PROFILE Subscrib fil Open the window COMset k Internal sub PT scriber scr Profiles Configuration The figure to the right shows the opened win SUPscmPer Profiles dow listing previously defined subscriber pro files from the factory In the Profile name column enter an appli cable description for your profile with a maxi mum of 16 characters in this case AB PRO FILE In the Based om line select an existing pro file in the list field which is closest in function in order to have to make as few changes to the profile as possible in this case Standard phone Confirm this by clicking the Execute button Profile name Standard phone COMfort 200 COMfort 300 Fax or modem VMC 461 COMfort ISDN COMfort DECT ISDN PC contr AB PROFIL Configure Based on Standard phone D in the action line in order to apply the settings in the PBX The AB PROFILE profile has been created based on the example 40 Six E Action Accept D gt Execute Setting up a profile After the profile AB PROFILE has been cre ated it needs to be adapted to the require ments accordingly To do this click as shown in the last figure the Configure button in the line of the corre sponding profile A window opens containing the profile configuration of the AB PROFILE Now switch to the category E
15. Calls are only free of charge if they are done to subscribers of the same VolP provider or a partner network More information can be obtained from the corresponding providers You have to deactivate LCR for an external connection connected to a GSM Gateway COMset External numbers PTP connections gt PBX base numbers trunk bundles and PTMP connections gt MSNs A single connection in this definition is a PTMP connection a single PTP connection a bundled PTP connection formed by several So connections with the same PBX base numbers and the same DDI value range one Soy connection Least Cost Routing Soft LCR easy To telephone easily and without prior thinking via the most cost effec tive telephony provider the PBX offers the automatic Least Cost Routing LCR To activate the LCR in the PBX the function has to be configured and the current tariff structure of the used telephony pro vider has to be transferred into the tariff tables of the PBX HW requirements SW requirements Version 1 4 PBX for more then 16 LCR subscribers Release necessary in steps of 8 Dongle release COMset External numbers PTP con nections gt PBX base numbers trunk bun dles COMset External numbers gt PTMP connections MSNs Soft LCR easy gt LCR setup Soft LCR easy LCR status Soft LCR easy LCR subscriber Administration Dongle releases Configuration via Setting via for expl
16. Slot 1C 8UPO external S ports is configured in the PBX First open the window COMset gt Port config uration Slot 1C 8UPO Port configuration 8UP0 module Slot 1C The figure to the right shows the opened win Port configuration dow with the settings for Example 1 on Port Application page 11 1 free internally In the Port column all the ports for the selected module are listed e e Ce Under Use the ports are set as internal So port Unused ports are set to free ah 4 ai a Under Connection Type no settings are configured since when using internal ports the connection type is automatically set to Point to Multipoint connection si This completes configuration for the 8Up o module US For more information refer to the description for the COM mander 8Upg module in the Installation Manual in the Advice chapter Modules Function and Connecting the Devices External Telephone Number Assignment To assign external telephone numbers the PBX must recognize all telephone numbers provided by your network provider on the NT A separate telephone number must be assigned for each external connection in Example 1 on page 11 this is a Point to Point con nection as bundle and a Point to Multipoint connection Location internally internally internally internally internally internally internally Please get the following settings ready for your telephone numbers
17. This completes the configuration of the internal subscribers on the 8Up o module 16 ay E Action Accept D gt Execute US If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name port and device type be available for entries Advice You can connect one Upo system telephone to each Upo port When using standard ISDN telephones a Up So adapter is required For more information refer to the description for the COMmander 8Upo module in the Instal lation Manual in the chapter Modules Function and Connecting the Devices Internal subscribers on the 8a b module in Example 1 in Slot 1E This is where the internal telephone numbers COMset Internal subscriber scr gt Telephone numbers Slot 1E Gab from your telephone numbering plan are H 2 assigned on the 8a b module of the internal SO port Open the window COMset gt Internal sub scriber scr gt Telephone numbers Slot 1E 8a b 20 The figure to the right shows the opened win 21 dow with the settings for Example 1 on page 11 In the Telephone Number column enter the first available telephone number from your telephone numbering plan under rom from 22 23 until In the Name column enter an applicable Subscriber 8a b module Slot 1E Ky Configuration Guide Basic Configuration with Internal Subscribe
18. of an emergency call Due to this the PBX prefers to route emergency calls that are the calls to telephone numbers registered under COM set gt Emergency call as well as the alarm calls automatically done by the PBX via fixed network connections If all fixed network con nections are busy another call will be disconnected to establish this emergency call in case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external S ports are all connected to digital GSM gateways emergency calls will be made via a digital GSM gateway Features Function and Configuration Use Security Functions Baby Call Hotline With the automatic dialling function Baby Call Hot Line you can con figure your telephone to dial automatically one internal or external number With the automatic dialling function you can configure your telephone to dial an internal or external number automatically This will start 2 seconds after taking the receiver off hook It is not necessary to press any key If you start to dial manually before these 2 seconds have elapsed this has priority HW requirements SW requirements Version 1 4 PBX Dongle release COMset Internal subscriber scr gt Properties User settings Configuration via Setting via for explanations concerning the table see page 46 Configuration of
19. phone HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset Internal subscriber scr Properties User settings COMlist Call data charges General settings COMlist Call data charges Acquisition COMlist Call charge data list Administration User PINs for explanations concerning the table see page 46 Configuration of the Feature Configure the exchange line authorization Call Restrictor and Deblocker outbound Short code dialling authorization preferred exchange line and number presentation differently for private and business calls if necessary COMset Internal subscriber scr gt Properties gt Exchange line settings Enter a user PIN for the internal telephones Administration User PINs If call allowance accounts have been configured you can select if these are used for business and or private calls COMlist Call data charges General settings To provide privacy there is the option to truncate the recorded num bers for private calls in contrast to business calls COMlist Call data charges Acquisition If the subscriber should be able to make private calls without entering a user PIN but only on the own telephone you have to assign an authorization COMset Internal subscriber scr Properties gt User settin
20. tion CLIR is also possible via T Net function key menu if existing e g will call anonymous see manual of the telephone A telephone number suppression for VoIP calls is possible but it is not always supported by the providers 55 Features Function and Configuration ISDN Features Connected Line Identification Presentation COLP Number Presentation incoming This feature allows to present the actually reached number to the incoming caller The backwards presented number may be one of the numbers of the reached exchange line connection This may be different to the number dialled by the caller This is useful if e g another subscriber takes the call via pick up or a call forwarding is active The number to be presented back may also be suppressed COLR HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset gt Internal groups Properties gt Exchange line settings for explanations concerning the table see page 46 Configuration of the Feature The incoming number presentation may be configured per subscriber COMset gt Internal subscriber scr Properties Exchange line settings or group dependent COMset Internal groups gt Properties gt Exchange line settings Three settings are available 1 No the number will be
21. A separate telephone number assignment must be made for each external connection in Example 3 on page 29 a primary multiplex interface Location This is where the PBX is told in which country and in which location it is to be operated Open the window COMset External num Location bers Location The figure to the right shows the opened win dow with the settings for Example 3 on page 29 Example for Germany 0049 Now enter your Country code and the Please enter your country code here Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX This completes the port configuration for the Gau module JE Advice These settings depend on the utilization rate of your tele phone system and can be corrected at any time even dur ing operation However changes will trigger a restart of the system Please get the following settings ready for your telephone numbers For more information on this refer to the description of Functions and Features in the Installation Manual in the Advice chapter Introduction Important Information COMset External numbers Location The area codes of your location are absolutely necessary for some functions of the PBX Please enter your local area code here Example for Cremlingen 05306 Local area code for the installation location in the corresponding entry fields Action Accept gt Exe
22. Check of Features 1 Configure a second ringer bell 2 Call the corresponding subscriber or press the corresponding door bell button 3 Check if the second ringer bell is ringing Dependency Limitations Call Order of the Group Members See Ringing Sequence on page 69 Call Forwarding for individual Telephones Subscriber CF Thanks to the subscriber Call Forwarding CF you are able to for ward internal and external calls that are targeted to your telephone to other internal telephones or external connections As there may be different reasons for not being able to take a call there are three different kind of Call Forwarding the immediate Call Forwarding the Call Forwarding on Busy and Call Forwarding on no Reply If the CF on Busy and CF on no Reply are activated at the same time both variants will be in use Depending on the case the tele phone is busy or nobody takes the call the call will be forwarded per haps even to different destination numbers If an CF unconditional is activated in addition to a CF on Busy and or a CF on no Reply only the CF unconditional is used that means the whole calls will be forwarded to the destination of the CF uncon ditional In this case the other forwarding settings are ignored but are still active in the background As soon as the CF unconditional is switched off the other still active forwarding settings are us
23. Departure of the guest m Perform check out m Print invoice for the accrued telephone charges directly to a printer System telephone COMfort 2000 plus HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Release of the hotel function with number of reception and room telephones neces sary in steps of 8 Dongle release Configuration via Setting via COMset Hotel function gt Reception subscriber COMlist Call data charges General settings Administration Dongle releases COMfort Set or COMfortel Set alterna tively the system telephone COMfort 2000 plus for explanations concerning the table see page 46 Configuration of the Feature Release the requested number of hotel subscriber with the required release code Administration gt Dongle releases At least one system telephone COMfort 2000 plus Xtension module has to be assigned to the function Hotel Reception Telephone COMset Hotel function gt Reception subscriber There must be one programmable function key configured for each hotel room telephone on the hotel reception telephone COMfort Set or COMfortel Set Use Check of Features The use of the hotel function is described in detail in the manual of the system telephone Dependency Limitations Some telephone providers do not transmit charge information If a hotel guest is using suc
24. For more information on this refer to the description of Functions and Features in the Installation Manual in the Advice chapter Introduction Important Information This is where the PBX is told in which country COMset External numbers Location and in which location it is to be operated Open the window COMset gt External num Location bers Location The figure to the right shows the opened win The area codes of your location are absolutely necessary for some functions of the PBX dow with the settings for Example 1 on Please enter your country code here page 11 Example for Germany 0049 tt m Please enter your local area code here Now enter your Country code and the Example for Cromfingen 05306 Local area code for the installation location in the corresponding entry fields Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX This sets the location in the PBX 14 Action Accept gt Execute Point to Point Connection Here you can configure the Point to Point connection PTP connection and tell the PBX which PBX base numbers and extension ranges you have available Open the window COMset gt External num bers PTP connections PBX base num bers trunk bundles The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Configuration Guide Basic Configuration with Internal
25. Guide Installing an S2M Module for a Primary Multiplex Interface If no module has been inserted as in Example 3 in Slot 1D port configuration is not necessary JE Advi f A vice yy an 8 a b module has been inserted as in Example 3 in Slot 1E no port configuration is necessary because the 8 a b module does not have any internal or external ports If using a 2TSM module see Installing a 2TSM Module on page 22 COMset Port configuration Slot 1A S2M eh Port configuration S2M module Slot 1A Advice Changes to this module will cause a restart of the PBX Global D 1 D 0 KE 10 B channels permanently assigned In this case the assignment Global has been selected Action Accept gt Execute Under first usable B channel set the first B channel provided by your network provider or which he has provided as first for the PBX due to restricted conditions Under channels incoming select the number of B channels avail able for incoming calls Under channels outgoing select the number of B channels avail able for outgoing calls Under channels incoming outgoing select the number of B channels available for calls in both directions External Telephone Number Assignment To assign external telephone numbers the PBX must recognize all the telephone numbers provided by your network provider on the net work termination unit NTPM primary rate access
26. Important Read the manual carefully and store it for later reference Pay attention to the information in the additional brochure Guaran tee declaration information service in addition to this manual The device described in this manual is made for the indicated use only If you are not sure about the intended purpose of the product please contact your dealer Security Advice Touching the voltage carrying conductors or the tele Loi phone connections may cause an electric shock danger ous to life Also individual modules may carry danger Warnin S ous ringer voltages during operation The case may only be opened by the authorized dealer Installation work inside the open case as well as maintenance services involving the keys inside the case are only allowed to be executed by the authorized dealer A subject to data privacy These are numbers stored in the call data management or short messages SMS stored in Important the system telephones by In a PBX among other things personal data are processed In addition to this PBX systems may be attacked by dialer programs that enforce Internet connections via expensive dial in numbers In general there is no one hundred percent protection against abuse of PBX functions Please observe that a protection against abuse is only granted if Unauthorized persons have no access to the PBX and its program ming the available authorizations prog
27. Internal groups Properties gt Exchange line settings Three settings are available each time 1 none The telephone number is suppressed 2 Standard Both the DDI parallel to the internal telephone number and the MSN over which the subscriber is called on the PTMP con nection are transmitted on the PTP connection if the subscriber is not located in the call distribution for this connection the first MSN is transmitted 3 Exchange line dependent The telephone number to be pre sented has to be selected separately for each external connection under Expert A single connection in this definition is a PTMP connection only ISDN a single PTP connection only ISDN a bundled PTP connection formed by several Sg connections with the same PBX base numbers and the same DDI value range one Soy connection all VoIP accounts Use Check of Features 1 Call external telephone with display 2 Check the presented number Dependency Limitations For the setting no the ISDN feature Calling Line Identification Restriction CLIR has to be released by the network provider If the preferred account has been selected in the table of the excep tion numbers for the dialling of a telephone number COMset VolP GSM Routing gt Exception numbers first the account will be checked that has been selected in the outbound number presentation of the dialling telephone COMset gt Internal subscr
28. Loudspeaker System for Announcements ssnnsnsisennsnisrineinnrinninsrintintinsrnstintrntnntiarnntantnatantrnratnntnarnntrnranennr ennn nenen 26 Connecting a Leak Waring Device ees a bln ededes neces dete 27 Installing an S2M Module for a Primary Multiplex Interface 0 0 0 0 ccccceseccseceseeeseseseeecseesseeecsaeeseesseesseescaeeesseeseeeseeseeeses 29 p lt 2 08 5 Sercon DR OnE Sm ee cS ROO et SR rN oa RRR ee Ree nee ee eer eee eae 29 LOGGING IMO the Ee Mee 30 Mod le Conngurati O EE 30 OM Ola UMM eA EE 31 External Telephone Number ASSI CMM CIM EE 31 Internal Telephone Number ASSIGMMIG EE 32 OVS COMTI Cals sea a EN 32 Setting up a Day Night ee te HTC d EE 33 GreatMg eG elei UN ALON DEE 33 HEET eege 34 Controlling and Setting the PBX Tune tant Earnnt Eana eanrre ennenen 34 SEHR tne SWIte MiG TINGS EE 35 COPYING SWINGING TINGS E 35 owitening Mig ale ke EE 36 Uenga ON MIG AU OU DEE 36 Working Ww RE TT EE 37 Creating and Setting up a Group as well as POSSIGIUING SUIS CDC EE 37 Elei 39 Table of Contents WORKING WIN Proesa N E 40 Creating Setting up and Assigning ele ege et ES eee a beige bapa etasaed cadena ap sdunendeaealbs san eattndecdedtneasbdaecteadendyadcaralauneedecs maar 40 SECHER Proper OVEVIE W serien eet ebe eegener a 42 Creating Setting up and Assigning Elei Get 44 Elei H Gelee TEE 45 Features Funktion and Contguraton canes eneseununennaneu 46 Call Distribution and Reachability eeler 47 Ex
29. Number will be translated using Phone and Modem Options control panel settings Connect to Io e Dial as ZE Phone call E C Intemet Call Place a phone Internet or conference call 7 Add number to speed dial list all 7 Cancel Dependency Limitations Consult the vendor of the used CTI software e g Ositron for all addi tional settings and installations on the server and the clients The software OSITRON CTI server needs a server operation system e g Windows 2000 server or Windows 2003 server as basis If you integrate the LAN TAPI into an existing network contact the responsible system administrator An intervention into an existing network may cause considerable malfunctions The configuration of the TAPI driver may be changed via the Phone and Modem Options in the Control Panel later Select the list entry Ositron Auerswald COMmander Telefon Anbieter on the register card Advanced and click on the button Configure Phone and Modem Options E Eil xil Auerswald COMmander Telephone Service Provider x Dialing Rules Modems Advanced Connection to the pbx Diagnosis H The following telephony providers are installed on this computer Connection to the pbx IP address of the pbx 192 168 O 240 Providers Microsoft H 323 Telephony Service Provider Microsoft HID Phone TSP DNS address of the pbx Microsoft Multicast Co
30. Subscribers and Call Distribution COMset External numbers gt PTP connections gt PBX base numbers runk bundles Entry of PBX base number and creation of trunk bundles Advice Changes will cause a restart of the PBX Entry of PBX base number and creation of trunk bundles Charge DDI range information Slot 1A from until Port 1 Port 2 PBX base number unassigned ports Ge e 4711 PBX number i 0 50 ae Lk Action Accept D gt Execute In the entry field in the PBX base Number column now enter the base number that you received from your network provider In the Name column enter any name with a maximum of 16 characters In the DDI range column enter the extension ranges assigned by your network provider under from until In the 4S column both external Sp ports 1 and 2 are already pre set and bundled since the PTP connections have already been assigned in the port configuration for this port Confirm this by clicking the Ex ecute button in the action line in order to apply the settings in the The PTP connection is now configured A change in the columns GSM and LCR is only neces sary in exceptional cases for example when operating a GSM gateway see VoIP and GSM Routing Exception Telephone Numbers on page 83 and Least Cost Rout ing Soft LCR easy on page 85 Advice In the Charge information column a change is only necessary if problems are c
31. The COMmander Basic 2 can manage up to four different alarm announcements up to 30 sec each In the alarm settings the alarm is assigned the corresponding alarm announce ment that is played back to the subscriber called when an alarm is tripped You have the option of uploading ready made announcement texts as sound files in the COMmander Basic 2 as well as the option of recording an alarm announcement using the telephone Here we will describe how to upload a ready made announcement text as a sound file to the PBX Open the window COMtools Music on Hold announcements File selection Music on Hold announcements The figure to the right shows the opened win dow with the settings for Example 2 on page 21 To select a sound file containing your alarm announcement enter the name of your sound file in the entry field in the corresponding line Store in PBX You can also use the Browse button in the line Store in PBX to select a file from any data medium Confirm this by clicking the Upload button in order to transfer the file to the PBX COMtools Music on Hold announcements File selection Music on Hold announcements Music on Hold announcements in PBX Music on Hold Announcements Announcement before answering Wake up announcements Music on Hold max size 3 MByte Store in the PBX Upload Read from PBX wmusic wav Announcement max size 512 KB Store in the PBX Upl
32. are not listed on the individual call data listing of the invoice The sum listed on the invoice is taken from the call charge meter that counts independently from the individual call data If you read the call data with a PC z B Uber COMlist Call charge data list the invoice number is listed in the column invoice number This number has been assigned automatically during check in 91 A Abbreviations ithe manual scesessararacacepinneinneeiteasatecepies 2 Admin IN eenegen 9 Alarm tele In E 76 Alarm announcement aaaeaaeeaean 27 Alternation a an eerren 52 Announcement before Answering 62 OCD WE 58 AOCE sieht ta eee a 58 Audio output viii clean geg ene 26 Authorization Assignment 9 Authorization levels cee 9 Automatic Waiting Loop after Announcement before Answering 59 B B channel POS SIV cig cd eases lait EAE ees 75 Baby call hotline c c cccceee 77 Basic configuration aaaaaaaeeea 11 Call distribution 17 External telephone number assignment 14 Internal telephone number assignment 15 Module configuration ccceeeeee 12 Port Configuration ccccseeeeeseeeeees 12 Bell BUNONS ee EE EE 23 Blind transfer cccceecceseeeeeeees 53 Boss secretary function 59 Business calls cccccsceceeeeeeeeees 65 BuSy On BuSy aaa
33. are selected in the menu Administration user PINs by the administrator User name for the web interface sub admin The SubAdmin PIN is the same as the user PIN of the selected sub scribers If the SubAdmin enter his internal telephone number as user name this log in process will be recognized as user log in and the web inter face for the user will be presented Via telephone the SubAdmin PIN offers the access to functions such as setting the call allowance accounts and recording announce ments The access authorization to the web interface is assigned to the Sub Admin by the admin due to the necessary requirements The alloca tion is made in the menu Administration Access authorizations Each of the four possible SubAdmins has the same rights User PIN Via telephone the user PIN primarily offers the access to a few per sonal functions such as private calls and the activation of Call Restrictor Deblocker The user PIN may also remote control the own telephone for some functions if you use these programming sequences on another telephone The access authorization to the web surface are assigned to the user by the admin due to the necessary requirements The allocation is made in the menu Administration Access authorizations Only a few functions can be made available Each user has the same rights as far as a PIN has been assigned The corresponding user name for the web interface is the internal tel ephone numbe
34. be dialled In this case the con figured exchange line authorization is active If e g a subscriber has no exchange line authorization or only the incoming exchange line authorization the restriction of numbers does not change anything as he can dial no external numbers anyway HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset gt Internal groups Properties gt Exchange line settings COMset General settings Call Through COMtools Telephone book Call Through user COMtools Special numbers Call restrictors outbound restricted numbers for explanations concerning the table see page 46 Configuration of the Feature The requested Call Restrictors 10 max have to be created and filled with restricted numbers a max total of 100 COMtools Special numbers Call restrictors outbound restricted numbers Afterwards a Call Restrictor can be selected for subscribers COMset gt Internal subscriber scr gt Properties Exchange line settings and groups COMset gt Internal groups Properties Exchange line settings For a subscriber the configuration can be made sepa rately for business and private calls A common Call Deblocker can be selected for the Call Through users in the profile configuration for Call Through only COMset gt G
35. be exe cuted via an existing function key or via menu e g with end sep arating back or pressing of the R key once more see manual of the telephone Automatic Waiting Field after Announcement before Answering See Announcement before Answering Greeting Message on page 62 59 Features Function and Configuration Reception and Secretary Function and Announcement before Answering Transfer of an Exchange Line Access With this function an authorized telephone e g the reception can transfer an exchange line access for a short timeframe to another internal telephone for one outbound call This is useful if the tele phone is in a public room and only used from time to time by employ ees for external calls The exchange line authorization can be used for one call only After the end of one successful outbound call or after the time limit has elapsed it will be deleted at least one system telephone COMfort 1000 1200 2000 plus HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset Internal subscriber scr gt Properties Authorizations COMset General settings General COMfort Set or COMfortel Set alterna tively the system telephone COMfort 1000 1200 2000 plus
36. behaviour is unwanted the Music on Hold may be played instead COMset General settings gt General The setting Call charge recording changes with subscriber COMlist gt Call data charges General settings will cause to assign the occurring charges from the time of transfer of external calls to the connected internal telephone On the ISDN exchange line the feature Advice of Charge during the connection AOCD is necessary oth erwise all charges are assigned to the last subscriber Use Check of Features 1 Make a call e g between two internal telephones 2 Make a 2nd call by starting a Query R number 3 Connect both call partners by going on hook Dependency Limitations On some ISDN telephones the Transfer may be made by an avail able function key or menu instead of going on hook see manual of the telephone perhaps also called ECT Transfer It may happen with some ISDN telephones that your telephone rings after hanging up and that you are reconnected to your 1st calling part ner if you pick up the receiver Please check the operation instruc tions of the telephone whether the PBX Transfer is activated on Please try to configure this problem if necessary An external call can only be transferred to an internal subscriber with the necessary exchange line authorization at least incoming for the corresponding exchange line For the transfer of two call partners you wil
37. entries in the list you fill in the i T empty entry fields in the bottom line of the table and confirm your Action Accept v Execute entries with a mouse click on the field Execute in the action line Then one or more lines are added to the list Delete entries in the list To mion Delete O exccute delete an entry you select Delete in the action line first instead of Accept Then you can mark one or Introduction Important Information Authorization Assignment more entries in the first table column via mouse click to delete them little hook in the square If you like to select all entries you can activate the little ot box at the bottom left side of the action bar Then you delete the marked entries with a mouse click on the field Execute in the action line Colour schemes To adapt the interface to the personal taste the PBX is offering four colour schemes The may be configured for the admin under Administration Server configuration and for the individ ual users under COMset Internal subscriber scr Properties gt User settings Authorization Assignment Authorization Levels To prevent that important settings are changed by mistake or by unauthorized persons there are different authorization levels in the PBX The access to the web interface of the PBX is divided into three authorization levels Admin SubAdmin and user E
38. forwarding 2 Call the forwarded telephone 3 Depending on the activated call forwarding the call has to reach the configured target 4 A forwarded system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 will show a configured CF immediately in the display 5 In the busy lamp field of a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 a forwarded subscriber will be signalled by a yellow glowing LED Dependency Limitations The subscriber call forwarding may be configured on each internal telephone by a programming sequence On the system telephones COMfort 1000 1200 2000 plus or COMfor tel 1500 2500 the subscriber call forwarding may be configured via menu see manual of the telephone On an analog T Net telephone the subscriber call forwarding may be configured via T Net menu function key if existing see manual of the telephone If you configure an internal telephone as the forwarding target it will need for forwarded external calls at least a partial exchange line authorization Call forwarding for external Numbers MSN DDI CF See Call Forwarding CFU CFB CFNR CD PRY for external Num bers MSN DDI CF on page 57 49 Features Function and Configuration Call Distribution and Reachability Call forwarding for individual Groups Group CF With the group call forwarding you are able to forward internal and external calls that are targeted to a gr
39. has to be configured see Hotel Reception Telephone on page 89 The hotel room telephones the invoices are printed for the tele phones have to be configured see Room Telephones on page 90 The print template has to be created This includes the activation of the print out Function and the configuration of the number of prints if invoice copies are necessary Additionally individual settings for the design of the Print template can be configured COMset gt Hotel function Create print form Header and Footer are empty in the default settings and may be filled with texts like hotel address additional information and best wishes for the travel back home This text can be printed Bold line by line The same is valid for the line Concerning that my be filled with the words e g Invoice or Call charge listing The pre defined words Receipt no check in check out Date Time Duration Telephone Number Amount Sum VAT incl and Tax may be replaced by your own words if necessary e g for language adap tations Also the separators used for Date and Time may be adapted to the local versions You can enter under Currency Name your local currency e g Euro If the printer should print the tax this function has to be activated and the valid percentage has to be entered If in case of long term guests some individual call listings have been erased from the call data memory these missing data is explained by the text under Mi
40. in you will see a menu as a tree structure on the left side of the page You now have access to the entire system configuration The structure is similar to the directory structure on a hard drive where each folder can be described with a unique path For reasons of simplicity this path information will be shown above each figure for each configuration example This shows the exact location of each menu option in the tree structure l i l COMset Module configuration Selection of modules the PBX in which expansion slot the 2TSM module is located Selection of modules Now open the window COMset gt Module configuration Selection of modules Selection of modules The figure to the right shows the opened win Slot dow with the settings for Example 2 on page 21 Mainboard aas i Di II ki In the Slot column each module slot on the SES EE base circuit board is listed sit 1A D esomoauie gt internal subscribers Call distribution Slot 1A to 1E In the Module column select the corre sponding expansion slot where the 27SM module is inserted and select the 2TSM mod ule from the list field Modules that have already been inserted are in black in the list Available module slots are set to not used No settings need to be config ured on the CPU If the configuration is cor rect all the control entries should be in black Configuring these settings completes module configuration cS Note that paramete
41. number plan that permits the allocation of 2 digit to 4 digit telephone numbers in the range 10 9999 For each configured account the corresponding provider has to be selected COMset gt Voice over IP VoIP Accounts Five often used VoIP providers and their configuration have already been defined in the PBX as default provider If you like to use these acti vate them via the action line on the page COMset Voice over IP VoIP gt Provider f there are changes in the configuration or if another provider has to be added the providers data has to be adapted You will directly get the data from the provider or via corre sponding lists in the Internet To get more information please also consult the online help for the page COMset Voice over IP VoIP gt Provider The three coloured indication points at the right next to the access data of the accounts indicate the success status of the account reg istration COMset Voice over IP VoIP Accounts Every step of the registration procedure is represented by a coloured indication point The green points are for a successful step green points are for an unsettled status and red points refer to an error the view shows the status at the time of the page access it is not automatically updated If one of these steps had a problem normally no VoIP calls are possible via the corresponding account A detailed overview about the registration status of the account offers the page A
42. of the Feature The charge information has to be activated at the external Go Ports COMset External numbers PTP connections gt PBX base num bers trunk bundles or gt PTMP connections MSNs You can configure if the individual subscribers are charged for private calls and or business calls The currency name and the price per unit are common for all subscribers COMtools Kk Call allowance accounts General settings You can configure a call allowance account for each subscriber indi vidually with a manually or automatically recharged balance The maximum amount for each account can be configured for all sub scribers in common COMtools Call allowance accounts k Call allowance accounts Use Check of Features 1 Configure an account of 0 Euro for a subscriber 2 Try to make an external call with the corresponding telephone You will hear the busy tone Dependency Limitations To use the function Call Allowance without restrictions you will need the feature Advice of charge during the call AQCD for your ISDN exchange line With Advice of charge at the end of the call AOCE the PBX can only find out at the end of the call if the Call Allowance has been exceeded 81 Features Function and Configuration Limit Telephone Charges Cost Control Voice over IP VoIP In case of Internet telephony Voice over IP the Internet connection e g DSL is used to telephone instead of the nor
43. of your own number to the called partner anonymous call This feature allows you to decide before starting a call if the number should be presented to the called partner or not The presentation of the number from the own connection to the network provider is still possible to have a consistent charge bill HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings for explanations concerning the table see page 46 Configuration of the Feature If the number presentation has to be suppressed only call per call the outbound number presentation has to be configured as Standard or Exchange line dependent For the setting Exchange line depend ent each exchange line can have an individual number presented to the network provider or eventually to the caller COMset Internal subscriber scr gt Properties Exchange line settings The number presentation to the caller will be suppressed via telephone before starting a call The number presentation to the network provider will not be suppressed this way If the number presentation has to be suppressed always the out bound number presentation has to be configured as Exchange line dependent Each exchange line can have an individual number pre sented to the network provider To have these numbers not pre sented to the caller t
44. open the window COMset gt Module configuration Selection of modules Selection of modules The figure to the right shows the opened win Slot dow with the settings for Example 1 on page 11 Mainboard tee Each module slot on the mainboard is listed in the Slot column Slot 1A to 1E Slot 14 In the Module column select the inserted modules used in your PBX from the list fields Modules that have already been inserted are in black in the list Available module slots are Configuration options Ports MSNs DDIs Call distribution Internal subscribers PBX base numbers Ports SNs DDIs l E 850 module D Internal subscribers all distribution PBX base numbers Ports set to not used No settings need to be config Sai 8UPO module zl Internal subscribers ured on the CPU If the configuration is cor rect all the control entries should be in black Configuring these settings completes module configuration US Note that parameters set here correspond to the real port i settings of your PBX question Which module is inserted Advice in which slot Port Configuration Port configuration is the basic set up for the inserted modules as well as for the CPU The connection assignments for the ports must be set depending on the intended use and adapted to the actual connection options on site You can configure the modules in any sequence 12 not defined D no additional settings Slot 1E a b mo
45. part necessary for billing remains unharmed To use this function a special authorization is necessary for the subscriber COMset Internal subscriber scr gt Properties Authorizations Call Data Management via Web Interface COMlist The call data stored in the PBX may be viewed sorted filtered printed exported and deleted via web interface HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via COMlist Call data charges General Setting via settings COMlist Print options COMlist Filter Configuration COMlist Call charge data list COMlist Call data charges Acquisition for explanations concerning the table see page 46 Configuration of the Feature Configure the currency name an price per unit COMlist gt Call data charges General settings Select the table columns or which of the available information of the call you like to see and change the column names if necessary COMlist gt Print options Configure additional filters for the call data list COMlist Filter gt Configuration Use Check of Features 1 Open the view of the call data under COMlist Call charge data list 2 Select requested filter 3 Configure number of lines per page 4 Change the sort order by clicking on the column headers 5 Selected requested action e g create export file in the action line and click on execute 63 Features
46. suppressed 2 Standard Both the DDI parallel to the internal telephone number and the MSN over which the subscriber is called on the PTM con nection are transmitted on the PTMP connection 3 Exchange line dependent The telephone number to be pre sented has to be selected separately for each external connection under Expert A single connection in this definition is a PTMP connection only ISDN a single PTP connection only ISDN a bundled PTP connection formed by several Sp connections with the same PBX base numbers and the same DDI value range one Soy connection all VoIP accounts Use Check of Features 1 Configure the incoming number presentation differently for two internal telephones A and B 2 Call an internal telephone A from an external ISDN telephone C with Display 3 Perform an pick up for this call from another internal telephone B 4 Check the number presented back on the external telephone dis play The number configured for telephone B has to be displayed Dependency Limitations For the setting no a release of the ISDN feature Connected Line Identification Presentation COLR by the network provider is neces sary On a connection with a connected GSM gateway the telephone number presentation configured in the PBX will not be used because the actual telephone number presentation is directly configured in the individual GSM gateways 56 Autom
47. telephones logged into a group ring simultaneously To solve this problem a ring ing sequence may be configured HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via COMset gt Internal groups Properties gt Call Forwarding Setting via COMset gt Internal groups Properties gt Reachability COMset Internal groups Subscriber assignment for explanations concerning the table see page 46 Configuration of the Feature You can configure for a group how an incoming call is ringing on the logged in group members For this purpose a ringing sequence and a time between 5 and 60 seconds has to be defined COMset gt Internal groups Properties Reachability Additional for some ringing sequences a priority of group members has to be defined COMset Internal groups Subscriber assign ment The ringing sequence is created by the following settings 1 All All subscribers logged in to the group will ring simultane ously It is possible to configure a delayed ringing for selected sub scribers These subscriber will start to ring after the delay time If busy all logged in subscribers will hear the knocking tone The call is terminated by the network provider usually after 120 sec If a CF on no response was configured the group call is finished after the configured delay time and the CF target is called instead 2 Linear All members logg
48. the list fields to Day operation would start here at 7 30 a m and would switch over to Night operation at 6 p m In the Configuration column select the corresponding configura tion from the list field Copying Switching Times The switching times for Tuesday to Friday If multiple days should have the same switch ing times for example Monday to Friday you can copy the times set for one day to other days Open the window COMset gt Configurations gt Copy switching times The figure to the right shows the opened win dow for copying the switching times from Monday to the days Tuesday to Friday In the Source column select the day you would like to copy from the list field In the column Target click the check box to select a week day that is already set up and is to be identical with the previously selected source In the Add Replace column you can use the option buttons to add to the existing switching times for the target days Add or use the buttons to replace the settings entirely Replace Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The switching times for Monday Friday are now set Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The switching times for Monday are now set JE Advice If wake up announcements that are dependent on t
49. the PBX To control the charges during a call or directly afterwards the charges are transmitted to ISDN telephones unchanged at the moment they occur even if the receiver is on hook For analog telephones with a charge meter you can define how to transform the charges transmit ted via ISDN into charge pulses With AOCE the charge information will be transmitted at the end of the connection only HW requirements Telephones with charge meter display SW requirements Version 1 4 PBX Dongle release COMset External numbers PTP con nections gt PBX base numbers trunk bun dles COMset External numbers gt PTMP connections MSNs Configuration via Setting via COMset Internal subscriber scr gt Properties gt Analog settings COMset General settings General COMlist gt Call data charges General settings for explanations concerning the table see page 46 Configuration of the Feature The charge information has to be activated at the external Sg Ports COMset External numbers PTP connections gt PBX base num bers trunk bundles or gt PTMP connections MSNs To utilize charge information analog telephones with charge meter need charge pulses These can be switched on per subscriber with selection of the feature AOCD or AOCE COMset Internal sub scriber scr Properties Analog settings The frequency of the charge pulse is switchable if necessary
50. the internal telephone number assignment now also needs to be checked and adapted to the new telephone number range In this case the DDI range has not changed and therefore does not effect the internal telephone numbers Distributing Calls Since the PBX Connection has been changed in the Example 3 on page 29 call distribution now also needs to be checked and adapted to the new telephone number range In this case the DDI range has not changed and therefore does not effect the internal telephone numbers 32 PBX base number es s2m information Slot 1A Port 1 es GSM LCR 2M connection 5 Ce Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The primary multiplex interface is now configured US A change in the columns GSM and LCR is only neces sary in exceptional cases for example when operating a Advice GSM gateway see VoIP and GSM Routing Exception Telephone Numbers on page 83 and Least Cost Rout ing Soft LCR easy on page 85 iS If changes have been made to the telephone number assignment modify the settings as described under Inter Advice nal Telephone Number Assignment on page 15 US If changes have been made to call distribution modify the settings as described under Distributing Calls on Advice page T Configuration Guide Setting up a Day Night Configuration Setting up a Day Night Configuration Under Config
51. tions The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Under PTP connection select your PTP connection from the list field Delayed fallback Under Linear call distribution external internal use the check boxes to activate lin PTP connection 4711 0 50 PBX number D Linear call distribution external internal Show PTMP connections Show VoIP connections Cc Reject no Announcement before Answering cy no subscriber D immediately D gt after CF delay time 0 seconds D r DDI Internal no name z ear call distribution it is activated by default Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Now the DDI values are automatically linearly assigned to the internal subscribers 1 1 No further settings are required at this time This completes linear call distribution on the PTP connection Six E Action Accept gt Execute US If linear call distribution is not desired see Divergent tel ephone numbers from linear call distribution on Advice page 18 For more information on this subject refer to Call Distri bution and Reachability on page 47 17 Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution Distributing calls on the Point to Multipoint connection n Cone ast to the PTP connection the Poi
52. to be selected for the alarm loop Depending on how often and how long an alarm has to be sig nalled modify the settings for alarm loops alarm delay time as well as alarm waiting time You can enter up to four internal and external telephone numbers as alarm subscribers COMset 2TSM analog module Alarm settings One of the security functions of the PBX is the emergency call priority function This functions provides an exchange line at any circum stance for an emergency call or an alarm call to an external number If all exchange lines are busy an active call will be terminated in favour of the emergency call COMset gt Emergency call Use Check of Features 1 Configure and activate an alarm with an alarm call to internal sub scribers 2 Trigger the alarm 3 Accept alarm call and acknowledge with 0 Dependency Limitations If no wav file is available the alarm announcement may be recorded via internal telephone You can de activate the alarm also with an internal or an external tel ephone Some analog telephones will show the message Alarm call while ringing This text can be changed under COMset General settings gt CLIP texts Currently emergency calls via VoIP see Voice over IP VoIP on page 82 cannot completely be guaranteed by all providers This refers to the connection with the emergency center as well as provid ing the geographic location of the caller which is so important in case
53. uration gt Slot 1D 2TSM The figure to the right shows the opened win dow with the settings for Example 2 on page 21 In the Door bell button column all the door bell button inputs for the selected module are listed In the Name column enter an applicable description with a maximum of 16 characters Under Input select one of the two door ter minals or an alarm input in this case the alarm input from the list field Under Type of contact select the level corresponding to how your door bell is set from the list field The setting High leve switches the door bell connection to 12 Volts for signaling The setting Low leve switches GND on for signaling Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Door bell button Door bel Name Input Door terminal 1 D Type of contact Main entrance Door bell2 Alarm Door bell3 Door bell4 Action Accept gt Execute Depending on the type of door bell contact assignment you need to configure the correct level setting under Type of contact Various connections are described in the Installation Manual in the chapter Modules Func tion and Connecting the Devices under Connecting a Door Terminal for Door Conversation and Door Opening via Telephone Important This completes the ringer button assignment for the alarm input Setting up an alarm announcement
54. user manual in the chapter Operating the Alarm Functions Configuration Guide Installing an S2M Module for a Primary Multiplex Interface Installing an So Module for a Primary Multiplex Interface The COmmander Basic 2 can also run on an Soy primary multiplex interface To do this you need a special Gau module that can be inserted in any module expansion slot This will provide you with up to 30 external B channels Using the example PBX as shown in Example 3 as a basis the PBX in Example 1 on page 11 is upgraded to a primary multiplex inter face When this is done instead of the 4S module an Gau module is installed and configured in the COMmander Basic 2 All the necessary configuration settings for the Gau module will be explained step by step Functions not needed in your system will not Location Germany Country code 0049 Example 3 Cremlingen Local area code 05306 Analog Answerer Voicemail Center 461 2 Internal 20 Analog telephone COMfort 200 Internal 21 External 4711 21 Internal 32 External 4711 0 Internal 22 External 4711 22 Internal 33 External 4711 33 Internal 30 External 4711 30 Standard ISDN telephone 2 i Internal 34 External 4711 34 be configured You can simply skip the sections that do not apply to your system The basics for using the Gau module can be found in the Installation Manual in the chapter Modules Function and Connecting the Devic
55. you have to select one for the group In case of a fallback the number called is not assigned to an internal number Announcement before Answering can also be activated COMset gt Call distributions External gt scr grp recept The announcement will be transferred as wav file Format A Law 8 kHz mono into the PBX and the volume can be adjusted COMtools gt Music on Hold announcements gt File selection Announcement before answering and COMtools Music on Hold announcements gt General settings Besides this select whether the caller will hear the Music on Hold or the ringback tone after the announcement before the call is accepted by the called party COMset General settings General Use Check of Features 1 Configure the function Announcement before Answering always active for a group 2 Call the group from external telephone 3 The caller will hear the greeting message Dependency Limitations If no wav file is available the greeting message may be recorded via internal telephone Features Function and Configuration Call Data and Charges Management Call Data and Charges Management Recording of Call Data The PBX has a call data memory to store 3000 to 9000 call data sets of external calls secured against power outage A call data set has the following information m Date at the beginning of the call Project number Billing number for room telephones m Time at the beginni
56. Ce internally external internally external oi o e internally external internally external CG internally external et We et CG 3 internally external 13 Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution In contrast to the 4S module for the 8S module only the first 4 ports can be used externally Unused ports are set to free If the configura tion is correct the control entries here should be in black Under kind of connection you need to assign the PBX systems or PTMP connections that have been provided by your network pro vider on the network termination of basic access device NT to the external ports not shown in this example When using internal ports the connection type is automatically set to PTMP connection 8Upo module in Example 1 in Slot 1C Under Additional Functions the Sg bus system for the external ports should be turned on in order to prevent waiting times for the external dial tone add check mark This completes the configuration for the 8S module US Note that parameters set here correspond to the real port settings of your PBX which port is set to internal or exter Advice nal For more information refer to the description for the COMmander 8S module in the Installation Manual in the chapter Modules Function and Connecting the Devices Here the 8Upo module with its internal and COMset Port configuration
57. Complete OSITRON Auerswald LAN TAPI 1 0 1 has been successfully installed Click Close to exit For all additional settings and installations on the server and the cli ent consult the vendor of the used CTI software e g Ositron 87 Features Function and Configuration CTI Computer assisted Telephony Operation Check of the Feature For a simple function check of the TAPI driver TSP as well as of the settings done in the PBX you can use the Windows dialer on the server PC Start it by execution of dialer exe Set Program Access and Defaults EN Windows Catalog ty Windows Update Programs D A Documents gt A ES Settings gt Hee eee 2x 3 gy Search D lt o Help and Support Type the name of a program folder document or a P PP Internet resource and Windows will open it for you a x lt mm E oe A Log Off gds Cancel Browse O Turn Off Computer Select one of the offered telephones for controlling The telephone selected here has to be also entered on the page LAN TAPI gt LAN TAPI subscriber with Windows 2003 RE File Edit Extras Help Phone nur Connect with Connect with 2 x Dialing Propertie C Line Dial j E EE Auerswald COMmander 36 z Line Properties Auerswald COMmander 21 Auerswald COMmander 31 Auerswald COMmander 32 Auerswald COMmander 33 A
58. Configuration Manual for the Administrator Modular ISDN PBX COMmander Basic 2 D o0000000 D Abbreviations used in this Manual Symbols used in this Manual 3PTY Three party conference 3 Party AOCD Charge information during and at the end of the connection AN This is a warning symbol to prevent damage to persons by Advice Of Charge During Call dangerous electric voltage AOCE Charge information at the end of the connection Advice Of Warning Charge End of Call CF Call forwarding E l CCBS Automatic call back on Busy Completion of Calls to Busy A This is a warning symbol to prevent property damages Subscriber Attention CCNR Automatic call back if nobody answers the call Completion of o Calls on No Reply De This symbol marks possible misapplication or circum CD Call deflection by the called partner Call Deflection stances that may cause functional restrictions or interfer CD PR Forward DDI of a Point to Point connection in the central Important ences office Call Deflection Partial Rerouting CFB Call Forwarding on Busy IE This symbol signals additional advice and tips CFNR Call Forwarding on No Reply Advice CFU Call Forwarding Unconditional CLIP Calling Line Identification Presentation CLIR Call by Call suppression of the presented number Calling Line Identification Restriction CNIP Name presentation Calling Name Identification Presentation CNIR Call by Call suppressi
59. EE 86 Call Restrictor incoming Robinson Number 86 Call Deblocker incoming VIP NUMDETS or T E E E ee 86 CTI Computer assisted Telephon 87 LAN TAPI EE 87 Hotel Functions for Reception and Room Telephones 0nnnnsnnennnnnnnisennnninrinsrnnrrnennsrrntinnristrntinsrnntnnnnntnntnnrastnntnnstnntnnnrnnnenennne nnen 89 Hotel Reception e ne E 89 ROOM WR 2 0 EE 90 Biet E te Tette WEE 91 ale OOO 92 Introduction Important Information Dear Customer In order to install your new PBX please commission the services of a trained professional This instruction manual thoroughly describes how to configure your PBX In order to get certain information quickly and carefully directed the manual will offer you different helps and guide lines M The table of contents on page 3 gives you an idea of content and organization of the operating manual M The index on page 92 helps you to find certain text portions for a certain term W In the texts you will be referred to other chapters or pictures with the help of cross references E The headlines on each page remind you in which chapter you are at the present On the left side of the pages the headlines of the actual chapter will be repeated On the right side the headlines of the paragraph will be repeated interferences the destruction of the device or in a worst Unintended use may cause e g functional restrictions or case scenario damage to persons
60. Even subscribers that do not have permission to make external calls may have the right to dial essential numbers by using the emergency numbers HW requirements SE SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset Internal groups Properties gt Exchange line settings COMset Emergency call for explanations concerning the table see page 46 Configuration of the Feature The function Emergency call has priority emergency priority circuit has to activated for the whole PBX Up to ten external numbers may be entered as emergency numbers COMset Emergency call The exchange line authorization Internal only with emergency call authorization may be configured per subscriber separately for busi ness and private calls COMset gt Internal subscriber scr gt Properties Exchange line settings or for groups COMset gt Internal groups gt Properties Exchange line settings The exchange line authorizations International National and City include the emergency call authorization Use Check of Features Please use no real emergency number like e g 112 when checking the feature Dependency Limitations When entering numbers without area code as emergency numbers make sure that these numbers do not conflict with internal numbers Th
61. Fax machine hd 911173 PC connection Subscriber 44 PC D 911172 old Fax number scriber from the list fields under nternal Tel ephone No Name Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX No further settings are currently required This completes linear call distribution on the Point to Multipoint con nection Divergent telephone numbers from linear call distribution Organizational PBX dependent or company internal guidelines can require diverging from linear telephone number assignments in par ticular For this there is the option in the COMmander Basic 2 of con figuring a divergent call distribution This configuration is done in two steps Global Call Using a global call for reception as is com ae E Action Accept gt Execute cS For more information on this subject refer to Call Distri bution and Reachability on page 47 Advice In the first step the PBX is notified which telephone numbers are to be taken out of the linear call distribution In the second step the tel ephone numbers are directly assigned internal subscribers When you set up global calling you are shown the settings for this here mon at many companies a zero should be assigned to an internal telephone number The zero is not available to the COMmander Basic 2 in the internal telephone number memory and needs to be configured
62. Feature At least one of the available door bell button inputs on the COMmander 2TSM analog Module has to be assigned to a door ter minal as door bell button COMset gt 2TSM analog module Port configuration Afterwards for each door bell button an internal or external target number has to be entered COMset gt 2TSM analog module Door gt Scr group external In case of an external target number the exchange line used by the PBX and perhaps the telephone number to be presented have to be selected additionally COMset 2TSM analog module Door gt Scr group external The following settings are possible 1 All external connections or internal The dialling of the external target number is made via any available fixed network connection 2 Special Sg connection The dialling of the external target number is made via a special fixed network connection selected by the tel ephone number to be presented 3 VoIP account The dialling of the external target number is made via a certain account For internal door calls a ringer rhythm and the duration of ringing has to be configured for each door bell button COMset 2TSM analog module Rhythm and cadence To call the door and for the internal number presentation a door number has to be configured COMset 2TSM analog module gt Telephone numbers Select this from the free telephone number plan that permits the allocation of 2 digit to 4 digit telep
63. G E 41 TSUN Gs eege 40 Seting EE 41 Project assignment 000neneeneennen 65 Properes nena 10 GOUD sraa EE 45 SUDSCHIDEN tee E 42 R Radiocommunications GSM Routing 83 Reception telephone hotel 89 Recording of call data 0000000 63 Relay settings cccccccsseeeeeeeeees 25 Reservation B channel 00000000 75 Ringing seoguence 69 Robinson numbers a na 86 Room monitoring cccceeeeee eens 78 Room Telephones aanne 90 S S2M Module c ccssssseeeeeeeeeeeeeees 29 Second ringer bell 0 48 Secretary function 0000nn000anenaannn 59 Security Advice ccceceeeeeeeeees 6 Security functions 08 76 Senior call hotline 008 77 Setting the system time 72 Short code dialling authorization 81 Soft LCR easy ccccceceeeeeeseseeeeeees 85 Speaker announcement 66 SubAdimin PIN ccccccccccccccceeeeeeeeees 9 Subscriber call forwarding 49 Subscriber profiles 10 40 Subscriber properties 10 42 Switching times setting 35 SYMDOIS EE 2 T Team functions 68 Telephone numbers entering Internal telephone numbers 15 Point to Multipoint connection 15 Point to Point conne
64. ISDN feature 3PTY because the PBX is supporting the conference via 2nd B channel 53 Features Function and Configuration ISDN Features Number Display CLIP on the own Telephone With this feature the presentation of the callers number on the dis play of a system telephone an ISDN telephone or a CLIP capable analog telephone is possible It is required that the caller is present ing his number Some CLIP capable analog telephones support the recording of date and time in the caller list Sometimes the display of the name instead of the number is possible e g COMfort 300 system telephone ISDN telephone with display or CLIP capable analog telephone HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties Analog settings COMtools Telephone book Tele phone numbers for explanations concerning the table see page 46 Configuration of the Feature For a system telephone or ISDN telephone the configuration of this feature via web interface is not possible To recognize the information analog CLIP telephones need a special ringer signal For the corresponding analog telephones the display of the CLIP and the extended CLIP information date time name has to be switched on COMset gt Internal subscriber scr Properties gt Analog settings If the call has not been accepted the
65. If two or three digit direct dialling in numbers are requested for the PTP connection these must be supported by the network provider and entered into the DDI value range A DDI value range of 10 999 allows to use e g two and three digit direct dialling in numbers how ever a DDI value range 100 999 only a three digit dialling in num bers If 1 digit DDIs are needed these have to be entered manually and assigned to the internal numbers in the call distribution This is only possible if these one digit DDIs are supported by the network pro vider and are entered in the DDI value range e g 0 199 Please pay attention to the fact that if you use the 0 as the central telephone num bers the dialling in numbers 00 09 as well as 000 099 will not be available any longer 47 Features Function and Configuration Call Distribution and Reachability Door Call Distribution The ringing at the door may be signalled on internal and external tel ephones a COMmander 2TSM analog Module and a connected speaker system HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset 2TSM analog module Port configuration COMset 2TSM analog module Door gt Scr group external COMset 2TSM analog module gt Rhythm and cadence COMset 2TSM analog module gt Telephone numbers for explanations concerning the table see page 46 Configuration of the
66. LCR status Soft LCR easy is only available for use in Germany Please observe that some providers do not transfer charge informa tion If such a provider is used to make a call e g a configured call allowance account will not work for this call To avoid this situation these provider numbers should be entered into the activated Call Restrictor for every telephone 85 Features Function and Configuration Do no Disturb Do no Disturb Call Restrictor incoming Robinson Numbers In order to be protect specific telephones against calls of certain per sons it is possible to enter the telephone numbers of these persons into ten different Call Restrictors incoming A total of up to 100 so called Robinson numbers can be entered e g 10 Call Restrictors with up to 10 Robinson numbers or 5 Call Restrictors with up to 20 Robinson numbers The assigned Call Restrictor may be switched active or deactive by the subscriber s choice It is required that the PBX can identify the call The caller has to present his number HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via COMset Internal subscriber scr gt Setting via Properties User settings COMset Internal groups Properties gt Reachability COMtools Special numbers Call restrictors incoming Robinson numbers for explanations concerning the table see page 46 Configuration of the Feature T
67. OMset Internal groups gt Telephone numbers Subscriber assignment Relation incoming Relation outbound Activate the function Announcement before Answering for this group COMset Internal groups Properties gt Reachability Three settings are available 1 Off Announcement before Answering is switched off 2 On Busy The caller hears the greeting message only if all active Waiting Field Reception telephones are busy After the greeting mes sage the caller will hear the Music on Hold 3 Always The caller will always hear the greeting message After the greeting message the caller will hear the Music on Hold Features Function and Configuration Reception and Secretary Function and Announcement before Answering Additionally the ringing delay is selectable Two settings are availa ble 1 Immediately The call is signalled immediately in the Waiting Field that means during the greeting message 2 After Text before Answering The call is signalled in the Waiting Field after the greeting message when the caller hears the Music on Hold If several greeting messages are available up to 10 are possible you have to select one for the group Assign the numbers in the external call distribution to the group Wait ing Field used to call the Waiting Field These calls are signalled at all active Waiting Field Receptions COMset Call distributions gt External g
68. OMset Internal subscriber scr Properties gt Authorizations LCR will be used for a group CF to an external target e g mobile tel ephone if at least one member of the group has an activated LCR It is not relevant if the corresponding subscriber is logged in or not The group property Call Restrictor settings of the subscribers is working for the group CF like No Call Restrictor The group property Call Deblocker settings of the subscribers is working for the group CF like No Call Deblocker The group property Exchange line authorization of the subscribers is working for the group CF like International The group property Short code dialling authorization of the subscrib ers is working for the group CF like Short code dialling authorization for all group members Preferred exchange line Number Presentation The number of the group will always be presented Exchange line authorization of the subscribers is working for the group CF like Standard Standard Parallel Call Internal and external calls targeted to a subscriber or group may be ringing additionally on a number internally or externally with the par allel call This is useful e g if a single user should be reachable on two internal telephones or at the same time internally and on his mobile telephone without configuring a call forwarding The parallel call will be performed always even if the main number
69. OMset gt Internal groups Properties gt Reachability COMset Call distributions External gt scr grp recept COMset General settings gt General COMtools Music on Hold announce ments File selection Announcement before answering COMtools Music on Hold announce ments gt General settings for explanations concerning the table see page 46 Configuration of the Feature The function Announcement before Answering is activated per group COMset gt Internal groups Properties gt Reachability Three settings are available 1 Off Announcement before Answering is switched off 2 On busy The caller hears the greeting message only if all called group members are busy After the greeting message the caller will hear the Music on Hold 3 Always The caller will always hear the greeting message In the busy case he will be put into the Waiting Loop after the greeting mes sage and will hear the Music on Hold If the called telephones are available the caller will hear the Music on Hold also while the tele phones are ringing 62 Additionally the ringing delay is selectable Two settings are availa ble 1 Immediately The call is signalled during the greeting message 2 After Text before Answering The call is signalled after the greet ing message when the caller hears the Music on Hold If several greeting messages are available up to 10 are possible
70. PBX Dongle release Configuration via Setting via COMset Emergency call COMset 2TSM analog module Port configuration COMset 2TSM analog module Alarm settings COMset 2TSM analog module Relay settings COMset General settings CLIP texts COMtools Music on Hold announce ments gt General settings COMtools Music on Hold announce ments File selection Music on Hold announcements for explanations concerning the table see page 46 Configuration of the Feature For at least one door bell button input the operation mode alarm input COMset gt 2TSM analog module Port configuration has to be configured With the corresponding circuitry e g output of an alarm system an alarm can be activated The alarm announcement up to 4 is transferred as wav file Format A Law 8 kHz mono into the PBX and the volume may be adjusted if necessary COMtools Music on Hold announcements File selection Music on Hold announcements and COMtools Music on Hold announcements General settings To control a siren and or an alarm indication light a relay has to be set to the operation mode siren or alarm indication light with the requested duration timing COMset 2TSM analog module gt Relay settings You may activate the alarm function now But the alarm can also be activated or deactivated by an internal or external telephone One of the available alarm announcements has
71. Profile assignment Slot 1E Gab Here the internal subscribers are assigned the newly created profile AB PROFILE Open the window COMset gt Internal sub scriber scr gt Profile assignment Slot 1E 8a b The figure to the right shows the opened win dow with the subscribers from Example 2 on page 21 You can now assign a separate profile for each configuration individually In the Profile in Day column select the check box all subscribers are assigned to the profile set checkmark Then select the corresponding profile from the list field underneath in this case AB PRO FILE Subscriber profile assignments 8a b module Slot 1E settings Iv E E 8 8 E 8 m 8 E E E a Configuration Guide Working with Profiles Only inbound with emergency call no VoIP se City D k no Call restrictor no Cal restrictor sl E v No preferred exchange line D No preferred exchange line D Ho Ki Standard D Standard D A configuration depending profile can be assigned to each subscriber Telephone her Name 20 Answerer 21 COMfort 200 22 COMfort 300 23 COMfort Dect 610 30 Fax machine all subscribers are assigned to the profile Standard phone D Action Accept gt Execute Repeat the same procedure for the Profile in Nigh column Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX All
72. Ringing Sequence on page 69 It is also possible to assign subscribers to multiple groups at the same time 38 Group overview The group overview displays all the groups that have been created and the members of those groups in a table Overview of all groups Open the window COMset Internal groups gt Overview Overview of all groups The figure to the right shows an overview of the groups including the assigned subscribers to make the example more clear another group named Depot has been added and assigned several subscribers Reception The Status column lists the group status of each group member Group Status After the subscribers in a group have been assigned you can start off by pre defining the group status of each member so that the group members have a defined status when they start working as a group logged in logged out or permanently logged in Each group member can log in or out as incoming outgoing or incoming outgoing in a group for more information on this refer to the user manual Calling Call Groups Teams Simultaneously Pre defining group membership incoming Here you will see how to pre define the group status incoming Incoming means that a group subscriber Group state incoming receives incoming calls for the group First open the window COMset Internal Group groups State gt incoming Then select the corresponding group from the Subscribers for
73. TAPI commands to the IP address of the PBX to make e g unauthor ized external calls The PBX has to be connected to a server PC via TCP IP network On this server PC the TAPI driver TSP belonging to the PBX has to be installed You have to start the Auerswald Mega Disk Version 4 63 in the server PC and click on the COMmander Basic 2 software page on the link TAPI Service Provider Alert je e Software Manuals Service Products Mega Disk 4 62 Product group gt COMmander Basic 2 ISDN PBX 7 e Overview 1 Plug amp Play Installation Analog devices 2 Drivers E System telephones 3 Additional pages 1 Plug amp Play Installation Products Switch on the pbx telephone and the PC and connect both systems with the USB cable The Add New Hardware Wizard will be launched automatically You will be assisted to install the necessary Microsoft Remote NDIS USB drivers Please follow the instructions on the screen ee COMmander Basic COMmander Basic 19 COMmander Basic 2 COMmander Business j COMmander Guard D ri vers cOMpact 2104 COMpact 2104 DSL TAPI Service Provide Yersion 1 0 1 0 Search on the CD for the directory CD ROM treiber Follow the installation of the driver by clicking on the button Next WinZip Self Extractor installgb exe xl To unzip all files in instalob FETT ET enn E sl La folder press the Unzip butto Welcome to the OSITROfatbune tere rie Qaripeni
74. Timer and Wake up Functions Timer and Wake up Functions Setting the PBX Time The PBX has an internal clock which transfers the PBX time to the connected telephones If the function is implemented in the tele phone this system time will be shown on the display For the functions Wake up and configuration switching your PBX needs the system time To ensure that after a power failure the system time becomes availa ble again there are various options for automatically updating it over ISDN and over the network HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset General settings gt PBX time for explanations concerning the table see page 46 Configuration of the Feature The internal clock of the PBX system time can manually be adjusted It is also necessary to enter the time zone to enable e g an automatic adjustment of summer winter time COMset General settings PBX time Additionally it is possible to adjust the time automatically via ISDN and via network When adjusting via ISDN the network provider generally transfers a minute exact time in case of an outbound external call that is used to set the internal system time and the real time clock An adjustment of the time is done only once an hour COMset General settings PBX time In addition the PBX can be prompted to automatically initiate a call for example to itsel
75. X Dongle release Release is necessary for more then four simultaneous calls COMset External numbers Location COMset General settings Call Through COMtools Telephone book gt Telephone numbers COMtools Telephone book Call Through user Configuration via Setting via Administration Dongle releases for explanations concerning the table see page 46 Configuration of the Feature For more then four simultaneous calls activate the function using the required activation code Administration Dongle releases The telephone numbers of the mobile phones Call Through users permitted for Call Through have to be entered into the telephone book COMtools Telephone book Telephone numbers The corresponding telephone number has to be presented by the mobile telephone This telephone book entry has to assigned with a Call Through authorization COMtools Telephone book Call Through user The external telephone number used by the Call Through user to call the function Call Through can be selected for each individual exter nal connection separately COMset General settings Call Through When selecting however individual connections can also be restricted for Call Through A single connection in this defini tion is a PTMP connection ISDN or GSM a single PTP connection ISDN or GSM a bundled PTP connection formed by several So connections with the s
76. X Repeat this procedure for all of the available MSNs The Point to Multipoint connection is now configured Internal Telephone Number Assignment After the PBXs and the Point to Multipoint connection have been configured on the external Sp port they must now be assigned inter nal telephone numbers In order for the connected terminal devices to be available the internal ports must be configured with internal tel ephone numbers This means that each terminal device connected receives a subscriber telephone number It is a good idea to create a telephone numbering plan for the devices and then use the following steps to transmit this to the PBX gt Execute cS If you have contiguous telephone number ranges you can enter the beginning and end values under from until Note Only after clicking Execute will the name and ringer rhythm be available for entries A change under GSM and LCR is only necessary in exceptional cases for example when operating a GSM gateway see VoIP and GSM Routing Exception Tele phone Numbers on page 83 and Least Cost Routing Soft LCR easy on page 85 Under Charge information a change is only necessary if problems are caused by call charges see Recording of Call Data on page 63 US The internal telephone number memory for the COM mander Basic 2 contains a maximum of 112 telephone numbers in the range of 10 9999 for more than 48 internal telephone numbe
77. a Callback on Busy via T Net function key menu you will be able to use also this comfortable operation see manual of the telephone With some analog telephones the callback is shown in the display while ringing The text displayed may be changed under COMset gt General settings CLIP texts Automatic Callback on no Reply CCNR With this function you will receive an automatic callback as soon as the subscriber called in vain hangs up after his next call If the caller hears the ringing tone but the called person does not take the call you will be able to activate the service CCNR by dialling a digit sequence or pressing the callback button The callback request remains active for 45 minutes in the central office If the called partner makes a call and replaces the receiver within this timeframe the call back starts and the telephone of the caller rings By picking up the receiver the connection to the target is established which will ring and the callback request in the central office is deleted It is also possible to start a Callback on no Reply for calls to internal telephones The callback request is not stored in the central office but in the PBX no time limit HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset General settings CLIP texts for explanations concerning the table see page 46 Configuration of the Feature The c
78. able see page 46 Configuration of the Feature On the target system telephone the InterCom function has to be allowed COMset Internal subscriber scr Properties Special functions On a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 a function key can be configured for starting an InterCom call COMfort Set or COMfortel Set Use Check of Features 1 Enable InterCom on a system telephone 2 Start InterCom announcement to this system telephone with 011 number or Start InterCom handsfree mode to this system telephone with 012 number start the procedure from another system telephone via menu or function key 3 The speaker key flashes on the system telephone and the call will be accepted after a single ringing tone Dependency Limitations 66 Announcement via Speaker This function enables an announcement to a loudspeaker device or an active loudspeaker e g ELA system in a department store or supermarket connected to the audio output Cinch jack marked with audio output of the PBX A previously configured internal telephone number is called from an internal telephone The voice connection is established right after dialling the telephone number A COMmander 2TSM analog Module and a connected speaker system HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release
79. ach of these authorization levels have a user name and a PIN Additionally these PINs are used for the operation of some functions via telephone For the operation of functions usable from external telephones addition ally an external PIN is necessary All PINs in the PBX are unique that means that it is not possible to assign the same PIN twice in the PBX As the PINs can also be entered via telephone only digits are possible A PIN is always 6 dig its long and must not start with a zero After entering the wrong PIN three times to access the web interface there is a timeout of 60 seconds During this time no PIN entry is pos sible Admin PIN The Admin PIN protects the functions the dealer or the person setting up and monitoring the PBX needs to configure the PBX as well as to enable system functions with the dongle This authorization level also allows to change the other PINs without knowing them as well as the setting the access authorizations The access authorizations of the admin via telephone correspond to those of a SubAdmin The user name for the web interface in the default factory settings admin PIN in the default factory settings Does not exist The PIN is set dur ing the first commissioning SubAdmin PIN The SubAdmin PIN is assigned to the internal supervisor that means for someone who has the function of an administrator for the owner of the PBX A maximum of 4 internal supervisors can be selected These
80. ailable S port on your PBX to internal now configure this port in the same way as described in the next step for the 8S module 11 48 112 Here you configure the internal numbers of the subscribers and define the corresponding port and device type Device type ISDN telephone D ISDN telephone D ISDN telephone D Comfortel telephone D Hame i Port Pon 1 E 4 Port E PC gt A Port2 D Port 1 Comfort 2000plus Comfort 1200 ephone numbering plan under rom In the Name column enter an applicable description with a maximum of 16 characters Under Port select the Sp port where the device is connected from the list field Under Device type select what type of device you have from the list field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX You must repeat this proce dure for each telephone number This completes the configuration of the internal subscribers on the 8S module Internal subscribers on the Soo module in Example 1 in Slot 1C This is where the internal telephone numbers from your telephone numbering plan are assigned on the 8Upp module of the internal SO port Open the window COMset gt Internal sub scriber scr gt Telephone numbers Slot 1C 8UPO The figure to the right shows the opened win dow with the settings for Example 1 on page 11 In the Telephone Number column en
81. ake up calls The Wake up procedure ends earlier if a Wake up call has been acknowledged by taking the receiver off hook COMtools Kk Wake up times gt General settings You can define here how long one single Wake up call rings on the telephone COMtools Wake up times General settings You can activate the recording of Wake up calls in the call data mem ory COMtools Wake up times General settings If an announcement should be played when taking the Wake up call up to 3 Wake up announcement may be transferred to the PBX as a wav file format A Law 8 kHz mono and the volume adjusted COMtools gt Music on Hold announcements File selection gt Wake up announcements and COMtools Music on Hold announcements General settings The usage of different wake up announcements is configured day time dependent COMset Configurations switching times Configure Wake up calls for different subscribers if necessary Enter the time and weekday or a group of weekdays Activate the Wake up time and select if the Wake up call should happen Repeatedly on the defined weekdays until deactivated or once COMtools Wake up times Wake up times subscriber Use Check of Features 1 Configure Wake up call 2 Check the wake up call activation under COMtools Wake up times Overview 3 Check the correct execution of the Wake up call 4 Take the receiver and listen to the Wake up announcement
82. ame PBX base numbers and the same DDI value range one Soy connection all VoIP accounts The selection of the telephone numbers is made by selection of an existing MSN or a VoIP account or by the entry of a DDI in the avail able DDI value range This number is not to be used for the exter nal call distribution and may not be forwarded The entered DDI will be removed automatically from an existing linear call distribution For each external connection can be selected how many Call Through calls are permitted at the same time On a PTMP connection or on a simple PTP connection only one call is possible at the same time COMset General settings Call Through Which exchange lines are used for the connection requested by the Call Through user which telephone number will be presented and which exchange line authorizations are valid can be selected in the profile configuration for Call Through COMset General settings gt Call Through The common Call Restrictor Deblocker selected in the profile configuration for Call Through can be activated user dependent then COMtools Telephone book Call Through user Additionally for all Call Through users can be globally selected if LCR is active for Call Through calls COMset gt General settings Call Through For security reasons external Call Through calls are time limited by the PBX The maximum duration may be configured between 1 and 99 minutes COMset General
83. an be found here Feature Corresponding Feature of the COMmander Basic 2 Return to operator Fall back to reception Return on busy Fall back on Busy Return to attendant Fall back to reception Actuator Relays Call pick up Pick up Announcement before polling Announcement before Answering Automatic exchange line seizure Direct exchange line telephone Babyphone Room monitoring Class of service Exchange line authorizations Call Pick up Pick up Caller ID Number presentation Voice announcement InterCom Direct call Baby call hotline Station guarding Do not Disturb Remote maintenance Remote programming Relays Relays Charge limit Call allowance account Metering pulse Charge meter pulse Duplex operation Handsfree mode InterCom Tax indication Charge display Telephone directory Phone book Access to public exchange line Transfer of an Exchange Line Access Automatic line connection Direct exchange line telephone Music while waiting Music on Hold Hold on tone Music on Hold Private call Private exchange line access Paging Speaker announcement Project code Project numbers Pre selection of external lines Exchange line reservation Route selection Exchange line access number Knocking Call waiting Call number transmitting Number presentation Bell signal Ringer rhythms Call deviation Call forwarding immediately Call devi
84. anations concerning the table see page 46 Configuration of the Feature Activate the function using the required activation code Administra tion gt Dongle releases Soft LCR easy has to be installed activated and configured first Soft LCR easy gt LCR setup During this procedure at least one update chargeable is necessary Depending on the number of LCR subscribers released in the Dongle the telephones have to be selected that should use the automatic Least Cost Routing Soft LCR easy LCR subscriber 6 The PC program Soft LCR easy is a dialer program registered at the Bun desnetzagentur formerly RegTP for the added value service described be low with the added value number MWD 0 90 09 00 00 561 The program is used to update the Least Cost Routing table in the PBX to enable the auto matic dialling of the most cost effective connection During installation only the configuration program Soft LCR easy will be installed on the PC There is no dialling of the MWD number Only after the activation by the user a dial up of the MWD number is made by the PBX This configuration program may be used also to configure the program to dial in regular configurable periods the MWD number to update the LCR tariff tables automatically For the de activation only the deactivation of the regular dial up of the MWD number by the configuration program Soft LCR easy in the PBX Additionally the con figuration program Soft LCR easy may
85. ant you have to delete the call data memory via telephone in time before no new data can be recorded anymore To know early when this would be the case a special dial tone if usage of the call data memory has exceeded can be configured for certain subscribers COMset Internal subscriber scr gt Properties gt Signalization by tones To avoid a fast filling of the memory you can configure which kind of calls should be recorded COMlist Call data charges gt Acquisition To provide privacy there is the option to truncate the recorded num bers for private calls in contrast to business calls COMlist Call data charges Acquisition If the charges for the calls are to be recorded transmission of the call charges must be activated on the external So ports COMset gt External numbers PTP connections gt PBX base numbers trunk bundles oder gt PTMP connections MSNs Deactivating this function is only advisable if it causes problems this depends on the network provider country Use Check of Features 1 Configure the requested call data recording 2 Make one or more external calls 3 Check the call data now under COMlist Call charge data list Dependency Limitations The function Delete list of single call records allows to e g a mem ber of the works council to delete the number of his call partner in the call data completely to prevent being viewed by unauthorized per sons The data
86. ary to confirm your entries via mouse click on the field Exe cute in the action line The following signs must not be used amp lt gt Change number or name Click with the left mouse button twice on the entry to be overwrit ten It will be marked in blue and can directly be overwritten or deleted with the Delete Backspace key Before leaving the page it is neces sary to confirm your changes via mouse click on the field Execute in the action line Switch over Functions Functions that can do more that switching on off and have a limited selection of only some options a preselection has already been done in the field To change this selection you have to choose from the popup menu via mouse click You open the popup menu with the left mouse button on the arrow Ser port ei For some functions there are little circles as switches additionally to the listed options The selected setting is marked with a black point within the circle The function is switched over via mouse click on an empty circle The activation of a setting causes the parallel deactivation of all other choices f flo automatic C Op busy Ge After 4 Activate deactivate Functions A square represent a switch An empty square means out or no there Oo against a little hook means on or yes The selection is done with a simple click with the left mouse button Add entries in the list To create SE new
87. at are still switched on are active again HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties Authorizations COMset gt Internal groups Properties gt Call Forwarding COMset General settings General for explanations concerning the table see page 46 Configuration of the Feature Via COMset gt Internal groups Properties Call Forwarding a group call forwarding may be configured The delay time for a subscriber call forwarding on no Reply may be changed Additionally a falloack on Busy may be switched on for a call forwarding on Busy If the busy subscriber goes on hook the already forwarded call will ring on his telephone again if it has not yet been taken COMset General settings General Use Check of Features 1 Configure group call forwarding 2 Call forwarded group 3 Depending on the activated call forwarding the call has to reach the configured target 50 Dependency Limitations If you configure an internal telephone as the forwarding target it will need for forwarded external calls at least a partial exchange line authorization The group call forwarding may be configured on each internal tele phone by a programming sequence The used telephone has to be member of the group to be forwarded and the authorization for group CF Follow me C
88. at should be transferred to the destination configuration in this case all the set tings will be accepted In the Add Replace column you can use the option buttons for Call distribution to extend the existing call distribution settings for Controlling and Setting the PBX Time Before the switching times for automatic con figuration switching are set the date and the PBX time need to be checked and set Only then can the configuration switch to the cor rect time Open the window COMset General settings gt PBX time The figure to the right shows the opened win dow with the current settings Manual adjustment 03 23 12 COMset General settings gt PBX time 01 05 2001 the target configuration Add or use the buttons to replace the set tings entirely Replace Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The configuration has now been copied 1 1 and can be adapted to the necessary requirements Set the time The modification of the time may force a logout of the currently logged in users of the webserver see server configuration Time hh mm ss Berlin sl Timezone Date dd mm mmer By default the update is performed with an outgoing call via ISDN if the check box is selected in the ISDN line under Refresh automatically Is also possible to dial a Set now Refresh automatically WM Aftereach ISDN cal
89. ately or delayed into the Waiting Field To accept internal calls to the group or to the individual Waiting Field Reception telephone an internal Waiting Field Key can be configured at least one system telephone COMfort 2000 plus or COMfortel 1500 2500 HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release Configuration via Setting via COMset Internal groups Telephone numbers COMset Internal groups Subscriber assignment COMset Internal groups Relation incoming COMset Internal groups Relation outbound COMset Internal groups Properties gt Reachability COMset Call distributions External gt scr grp recept COMset General settings gt Waiting Field reception COMtools Music on Hold announce ments General settings COMtools Music on Hold announce ments gt File selection Announcement before answering COMfort Set or COMfortel Set alterna tively the system telephone COMfort 2000 plus or COMfortel 1500 2500 for explanations concerning the table see page 46 Configuration of the Feature Configure a group Waiting Field and assign members to it only sys tem telephones COMfort 2000 plus or COMfortel 1500 2500 that should be used as Waiting Field Receptions To avoid user errors all subscribers should be logged in fixed C
90. atic Callback on Busy CCBS With this function you will receive an automatic callback if a busy sub scriber is available again The telephone of the caller will receive a signal if the called partner is available again when using this feature If the caller hears the busy tone after dialling the number he can acti vate the service CCBS by dialling a digit sequence or using the call back key The callback request remains active for 45 minutes in the central office If the called partner replaces the receiver within this timeframe the callback starts and the telephone of the caller rings By picking up the receiver the connection to the target is established and the callback request in the central office is deleted If the callback is already unnecessary it may be actively deleted in the central office It is also possible to start a callback on Busy for calls to internal tele phones The callback request is not stored in the central office but in the PBX no time limit HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset General settings CLIP texts for explanations concerning the table see page 46 Configuration of the Feature The configuration of this feature via web interface is not necessary Use Check of Features 1 Call a subscriber that is in a call busy tone 2 Activate callback e g by dialling the digit sequence R 37 Ac
91. ation on busy on no reply Call forwarding on Busy on no Reply Silence station guarding Do not Disturb Sensor Door bell button Follow me Follow me Day Night changeover Configurations Team function Group creation Switching Transfer Call switching Transfer Simplified call transfer Blind Transfer Switch to exchange line Call transfer to externals Adopt Pick up Automatic call Baby call hotline Charge indication Charge display On hook dialling Dial preparation Waiting line Waiting Field Introduction Important Information Representation of Tones and Ringer Rhythms Representation of Tones and Ringer Rhythms Representation of the tones Time in seconds 0 1 2 3 4 5 Permanent dial tone 425 Hz Extension dial tone 425 Hz mm wem mm mmm em mmm wem em em e Confirmation tone 425 Hz DOTTER Busy tone 425 Hz ai mmm mmm Een mmm mmm mmm ms w Ringback tone 425 Hz aT gema sp Special tone 1 425 Hz m Special tone 2 425 Hz mm wem em a wem mm em wm wm em wem sx e Knocking Call Waiting 425 Hz m m E sp Changing tone 697 1633 Hz Call Through and Remote Programming Representation of the Ringer Rhythms Time in seconds 0 1 2 3 4 5 1 x long pe ER sp 3 x short mm wem mm wem mmm emm em em ox Special rhythm 1 em en en en en en en en en en en en en en en en en en em ee E Special rhythm 2 mm mm mm em em mm mm em
92. aused by call charges see PBX Point to Multipoint Connection Here you can configure the Point to Multipoint connection and let the PBX know which MSNs you have available Open the window COMset External num bers PTMP connections gt MSNs The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Under Multiple subscriber numbers for port select the available external S port that you want for your Point to Multipoint con nection from the list field Recording of Call Data on page 63 COMset External numbers PTMP connections MSNs Entry of multiple subscriber numbers MSN Entry of multiple subscriber numbers Multiple subscriber numbers for port ae 39 Pom Name of the PTMP connection MSN connection GSM E LCR 8 Charge information MSN Ringer rhythm CG 911171 ixong H 1 xlong D 1xIong old central old Fax number PC connection Vv 911172 In the Name of PTMP connection column CG 911173 enter any name with a maximum of 16 char from acters until ix eng D Action Accept e In the MSN column enter your first available MSN under from In the Name column enter an applicable description with a maximum of 16 characters and under Ringer rhythm select the ringer rhythm you want from the list field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PB
93. ave Money and get Information away from Home 67 HIR Mg e LEE 67 Table of Contents Group Team EE ee Eed 68 PASSION MOG Bin E eo E el 68 Call ele Dee Belge 68 PRNO ne 69 Timer and Wake up H Te dl EE 72 getting Me PBX a Mr 72 Timer driven Switching Of Confguratons eneee eea 72 WakeUp FUNCION EE 73 Update at a odd 0 EE 74 Updating the System Telephone Firmwalt e ccccccsssccsssessssssecsssecsseessnecsnsuseeecsssecosesseessssecesesaesesesecosecseesaeessasesanseseeecnecsseeesenesanenenseseass 74 Prefer certain Subscribers or So PORES cc eege 75 By Calne Ne EE 75 ProfemrediE xchange El EE 75 Use Security TRU eidele EE 76 Emergency Numbers anid d Leien Lee DEER 76 Pele ila put gs a el g ka eeeaeeemeete ace tee Nett err aeerie a renner rere ere eer ree ee eee eee eee 76 Baya Let nt 77 Sieicleg neie ele 6 perenne yeoman EE 78 Limit Telephone Charges Cost Control 79 EXCH AMOS ING Ee TEE 79 Call Deblocker outbound Release Numbers n nnnnnnnnnnnnnnnannnssnnsnnnnnnnnsrnnsrannnsrinnnnsrinrrnnrnstrsnnnsrrnrtnninsrtsrtnnrtsntanenstesttnnnnsrnnnenntennnennennen eean 80 Call Restrictor outbound restricted numbers cece ceseceseceseecseeeeeeceseecssecaeecsaecseeceseeseaeeseeseaeessuecuesseeeceeesseeeseasesueesaeecsaeesnaeesseesentess 80 ShOM COde RI Muer 81 ANN FAW AIG ee EE 81 VOICES OVER IP VOIP EE 82 VoIP and GSM Routing Exception Telephone Number 83 beast Gost Routing SOT LLGR CaS EE 85 DONO DIS UID
94. be deinstalled with the system con trol 7 The Update is made via the added value number 0 90 09 00 00 561 0 031 Euro seconds pulse length 2 seconds valid until 31 12 05 The price is a german fixed network price There is a maximum of 0 93 Euro per connection Features Function and Configuration Limit Telephone Charges Cost Control If a GSM gateway is connected or the network provider does not sup port LCR you can separately activate LCR for each individual external connection COMset gt External numbers PTP connections gt PBX base numbers trunk bundles and gt PTMP connections gt MSNs A single connection in this definition is a PIMP connection a single PTP connection a bundled PTP connection formed by several Go connections with the same PBX base numbers and the same DDI value range one Soy connection Use Check of Features 1 Configure LCR and activate it for a telephone 2 Start an external call on the corresponding telephone 3 Check the call data under COMlist Call charge data list Dependency Limitations The Update is chargeable For the function of the update method an ISDN connection inside of Germany is necessary that meets the following requirements The network provider has to allow to use the Call by Call dialling of the selected telephony providers The dialling of O 90 09 numbers may not be blocked by the network provider The number presentation
95. bout the internal and external telephone numbers 11 Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution Logging into the Web Interface To be able to perform basic configuration the COM mander Basic 2 and your computer must be connected correctly Important The settings for this are described in the Installation Manual in the chapter Assembly and Initial Use under Setting up the computer to access the configuration via Ethernet USB and must be observed when initially using the PBX After set up start the Web interface Enter the user name admin and the 6 digit Admin PIN and confirm by clicking the Log in button Module Configuration You must be registered as admin in order to perform module config uration since only the admin has the required permissions After you have logged in you will See a menu as a tree structure on the left side of the page You now have access to the entire system configuration The structure is similar to the directory structure on a hard drive where each folder can be described with a unique path For reasons of simplicity this path information will be shown above each figure for each configuration example This shows the exact location of each menu option in the tree structure Module configuration is dee for telling COMset Module configuration Selection of modules the PBX which module is in which expansion slot Selection of modules Now
96. completed the PBX based on Example 1 on page 11 can be put into operation and the connected devices can be tested for function It is assumed that your PBX as described in the Installa bss tion Manual has been installed by a professional and the safety information in the chapter Introduction Impor Important tant Information has been suitably observed All devices are properly connected and configured the PBX is turned on and shows no faults Before you use the PBX to make telephone calls you should test all of the connected devices The tests described in the following apply to all the telephone numbers and devices that are connected to your PBX Checking the device connections Pick up the telephone handset on the end devices of your PBX gt An internal dial tone should be heard Checking the internal connections Call other internal subscribers from any internal subscriber on your PBX gt Check the internal telephone number assignment for the terminal devices and correct module configuration Checking external incoming connections Using an external connection for example a mobile phone dial an external telephone number on your PBX based on Example 1 on page 11 the number 05306 4711 21 The corresponding internal phone on your PBX should then ring gt The PTP connection incoming and call distribution work Using an external connection for example a mobile phone dial an external MSN on your PTMP con
97. cre ate the requested connection with the entry of a freely selectable PBX base number with DDI value range e g PBX base number 4711 with DDI value range 1 to 2 COMset External numbers gt PTP connec tions gt PBX base numbers trunk bundles If accounts have been created at one or more VoIP providers these account data have to be entered COMset gt External numbers Voice over IP VoIP Accounts see also Voice over IP VoIP on page 82 Afterwards internal numbers for subscribers COMset Internal sub scriber scr gt Telephone numbers and groups COMset gt Internal groups gt Telephone numbers have to be created To realise a linear call distribution the internal numbers have to match the Dis assigned by the network provider For this purpose the PBX has a free numbering plan that allows the assignment of 2 to 4 digit num bers in the range of 10 9999 For the DDIs of a Point to Point connection a linear call distribution is used Every available DDI in the DDI value range will be assigned to the corresponding internal number e g 4711 99 to the internal number 99 The linear call distribution may be deactivated separately per connection Then the DDIs have to be entered individually and assigned to the internal numbers later COMset Call distributions gt External gt scr grp recept PTP connections Then the DDIs have to be entered separately and have to be carefully assigned to the internal telephon
98. criber can also make outgoing calls from the group For this he receives pre defined group proper ties First open the window COMset gt Internal groups State gt outgoing The figure to the right shows the opened win COMset Internal groups State gt outgoing Group state outgoing Subscribers for outbound calls Telephone number Name 21 COMfort 200 Group 48 Depot D 49 Reception v 48 Depot D Logged out D Permanently logged in D Logged out D 22 COMfort 300 23 COMfort Dect 610 dow with all the subscribers in the COM mander Basic 2 that have been assigned to specific groups 32 Comfortel 2500 34 ISDN telephone 2 49 Reception v 49 Reception D Logged out D Logged in v In the Group column select from the list field the group for each subscriber for which a pre defined group status should be assigned Then in the Status column select the pre defined group status from the list field the default setting is logged out A subscriber cannot log himself out of the group if the set ting is Permanently logged in JE Advi l vice A subscriber can only be logged into one group for outgo ing calls 39 Configuration Guide Working with Profiles Working with Profiles The COMmander Basic 2 lets you individually assign and save inter nal subscribers and groups preset working environments and prop erties in profiles Assigni
99. ction saaea0n 15 Three party conference 53 Time Setting ccceecceeeeseeeeeeeeeeeees 34 Timer driven switch functions 72 Transfer Calla eiea ean Maan ees 53 exchange line access ena 60 Translation table of features 7 U Update functions cceeeee 74 User leede 9 V VIP numbers ARA 86 Voice over IP VoIP cee 82 VolP routing ges deeeker ROSE eege 83 Index W Waiting field cc eeeeeeeee teers 61 Waiting l00p ME 59 Wake up functions ceeee 73 Webserver OPC AUlON E 8 93 Jaded paian00a1 OO JUBWUOJIAUS y JO ops y 104 90 60 LU v0crss
100. cute D r r D v v No preferred exchange line D No preferred exchange line D Standard D Standard D Standard D red Will be overridden by a profile Simply using a profile for a few subscribers in order to take advantage of these setting options is worth it This makes it easier to keep an overview of the settings made in your PBX as well as prevents users with user PINs from modifying the settings and making mistakes 43 Configuration Guide Working with Profiles Creating Setting up and Assigning Group Profiles A group profile is a preset group environment with certain functions that can be individually configured and named A group profile restricts or allows access to many PBX functions for groups Function settings in the following categories can be configured in group properties exchange line settings call forwarding reachabil ity group internal Using group profiles facilitates setting up large numbers of internal groups since not every group needs to be set up individually but only assigned to the created group profiles Creating a group profile nere you wil learn how to create the group COMset Internal groups Profiles Configuration profile Group profile 1 Group profiles Open the window COMset gt Internal groups gt Profiles Configuration The figure to the right shows the opened win Sour Profiles dow listing a previously defined default profile from the
101. cute Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX This sets the location in the PBX 31 Configuration Guide Installing an S2M Module for a Primary Multiplex Interface Primary Multiplex Interface Here you can configure the primary multiplex COMset External numbers gt PTP connections gt PBX base numbers trunk bundles interface and tell the PBX which PBX base numbers and extension ranges you have available Entry of PBX base number and creation of trunk bundles i Advice Changes will cause a restart of the PBX Open the window COMset External NUM tntry of Pex base number and creation of trunk bundies bers PTP connections PBX base num bers trunk bundles The figure to the right shows the opened win unassigned ports dow with the settings for Example 3 on F page 29 In the entry field in the PBX base Number column now enter the base number that you received from your network provider In the Name column enter any name with a maximum of 16 characters In the DDI range column enter the extension ranges assigned by your network provider under from until In the Gau column the available port 1 is already displayed Now assign your telephone number range to port 1 by clicking the option button Internal Telephone Number Assignment Since the PBX connection has been changed in the Example 3 on page 29
102. ditional costs will be charged Calls are only free of charge if they are done to subscribers of the same VoIP provider or a partner network More information can be obtained from the corresponding providers Features Function and Configuration Limit Telephone Charges Cost Control A telephone number presentation restriction for VoIP calls is possible but is not always supported by the providers In case of incoming calls via VoIP the account number set under COMset Voice over IP VoIP Accounts is put as a prefix to the presented telephone number so that e g a recall from the caller or calls list of a system telephone is automatically made via the same VoIP account In case of outbound calls via VoIP no callback CCBS or CCNR is possible In case of a flatrate without time limitation an automatic disconnect is made every 24 hours by the Internet service provider that causes the termination of an ongoing call at this time When dialling a local area number telephone number without area code via VoIP and GSM connections the area code number entered under COMset gt External numbers Location is dialled as a prefix automatically in front of the telephone number If no calls via VoIP are possible although the registration of the account and perhaps a first call was successful this may be caused by a very short timeout of the used firewall Reduce the Interval for NAT keep alive for all used providers on the pa
103. dminis tration Monitoring gt VoIP status For additional information also consult the corresponding online help The echo compensation echo cancellation has to be activated for each account COMset Voice over IP VoIP Accounts One of the installed accounts has to be selected as the preferred account COMset Voice over IP VoIP Accounts This one will be always used if no special account was selected The call distribution can be configured separately for each account COMset Call distributions External gt scr grp recept VolP Besides this the exchange lines settings authorization preferred ex change line telephone number presentation have to be configured like for each external connection COMset Internal subscriber scr gt or COMset gt Internal groups Properties gt Exchange line set tings Use Check of Features 1 Configure VoIP account 2 Make an external call via a certain VoIP account Due to this dial the account number external telephone number 3 Check the used connection via Administration Monitoring External B channel assignment Dependency Limitations In case of calls started via VoIP you may have to wait longer for a connection Currently emergency calls via VoIP cannot completely be guaranteed by all providers This refers to the connection with the emergency center as well as providing the geographic location of the caller which is SO important
104. dule D Internal subscribers For more information about this refer to the module descriptions in the Installation Manual in the chapter Modules Function and Con necting the Devices US If no module has been inserted as in Example 1 in Slot 1D no port configuration is necessary Advi pais If an 8 a b module has been inserted as in Example 1 in Slot 1E no port configuration is necessary because the 8 a b module does not have any internal or external ports If using a 2TSM module see Installing a 2TSM Module on page 22 If using an Soy module refer to the information on page 29 CPU Mainboard Here you can modify the settings for connect ing to a computer or network if required First open the window COMset gt Port config uration Mainboard CPU The figure to the right shows the opened win dow with the CPU factory settings Changes to the settings are not necessary for basic configuration Changes will only be accepted if you click the Execute button in the action line In addi tion the Ethernet settings are not accepted until the system hardware is reset rebooted 4S module in Example 1 in Slot 1A Here the 4S 9 module with its internal and external Go port is configured in the PBX First open the window COMset Port config Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution COMset Port configuration Mainboard CPU Port confi
105. e emergency numbers 110 and 112 are pre configured in the default factory settings So internal subscriber numbers may not start with the digits 11 Currently emergency calls via VoIP see Voice over IP VoIP on page 82 cannot completely be guaranteed by all providers This refers to the connection with the emergency center as well as provid ing the geographic location of the caller which is so important in case of an emergency call Due to this the PBX prefers to route emergency calls that are the calls to telephone numbers registered under COM set gt Emergency call as well as the alarm calls automatically done by the PBX via fixed network connections If all fixed network con nections are busy another call will be disconnected to establish this emergency call in case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external So ports are all connected to digital GSM gateways emergency calls will be made via a digital GSM gateway 76 The dialling of emergency numbers via VoIP accounts is manually possible by special exchange line selection with the account number Alarm Functions If the alarm functions of the PBX are used in case of an alarm internal and external telephones can be called and sirens and alarm indica tion lights can be switched on The alarm procedure can be as fol lows Alarm detection at t
106. e in Night Name all subscribers are assigned to the all subscribers are assigned to the number profile elr profile 20 Answerer AB PROFIL AB PROFIL 21 COMfort 200 AB PROFIL AB PROFIL 22 COMfort 300 AB PROFIL AB PROFIL 23 COMfort Dect 610 AB PROFIL AB PROFIL 30 Fax machine Standard phone AB PROFIL Action Accept gt Execute The fax machine subscriber now no longer has a user profile in the US During Night operation the fax machine continues to be configuration Day Subscriber Property Overview Overview of the subscribers In order to get an overview of which properties are set for a user of an extension there is an overview for each subscriber in which the interaction of the profile controlled properties with the user properties are shown in a table Open the window COMset gt Internal sub scriber scr gt Overview The figure to the right shows an excerpt con taining the subscribers in the a b module from Example 2 on page 21 To view the properties set for a subscriber click the icon In the Ser Propert column 42 active in the profile AB PROFILE This means that no Advice faxes can be sent as trunk calls during the night If different settings should apply to multiple subscribers between Day and Night operation it is a good idea to cre ate separate subscriber profiles for the individual configu rations COMset Internal subscriber scr
107. e numbers For each entered DDI each MSN and each account an individual subscriber or an individual group may be selected COMset Call distributions External gt scr grp recept PTMP connections If no internal number has been assigned to the number called by the external telephone a fallback number can be configured that will take the call immediately or delayed COMset gt Call distributions gt External gt scr grp recept PTP connections gt PTMP con nections and VoIP Use Check of Features 1 Call distribution for an external number 2 Call external number 3 Check if the correct subscriber is ringing 4 Check settings under COMset Call distributions Overview Dependency Limitations An external number may be assigned to a single subscriber or to a single group If several subscribers should ring simultaneously these have to be summarized in a group External numbers e g used as remote switching programming number or Call Through numbers must not be used in the call distri bution To differentiate external calls incoming via different external numbers e g business numbers private numbers by the ringer rhythm differ ent ringer rhythms may be configured COMset External numbers gt PTP connections gt DDIs gt PTMP connections gt MSNs and gt Voice over IP VoIP Accounts In case of a PTP connection it is necessary to enter the DDIs separately
108. e settings for explanations concerning the table see page 46 Configuration of the Feature A preferred exchange line may be configured for business and pri vate calls per subscriber COMset Internal subscriber scr gt Properties Exchange line settings and per group COMset gt Internal groups Properties Exchange line settings Two set tings are available 1 No preferred exchange line For outbound external calls any available fixed network connection is used 2 Special preferred exchange lines For outbound external calls the connections released under Expert are used depending on the selected priority This way e g the definition of a preferred exchange line priority 1 with overflow to other connections pri ority gt 1 will be possible If all released connections are busy no call will be possible any more The subscriber cannot use a connection with the setting for outbound calls A single connection in this definition is a PTMP connection ISDN or GSM a single PTP connection ISDN or GSM a bundled PTP connection formed by several Sg connections with the same PBX base numbers and the same DDI value range one Soy connection all VoIP accounts Use Check of Features 1 Configure the preferred exchange line for a subscriber 2 Check the correct exchange line access with an outbound external call e g via LEDs on the Sg modules or via busy lamps on a co
109. eblockers have a higher priority than Call Restrictors restricted numbers or parts of them can be released again e g if 0180 numbers have been blocked by entering and activating a Call Restrictor By entering the 0180 6 number into a Call Deblocker and the following activation these numbers are released again Up to 10 Call Deblockers with a maximum total of 100 released num bers may be configured e g 10 Call Deblockers with up to 10 released numbers or 5 Call Deblockers with up to 20 released num bers HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset gt Internal groups Properties gt Exchange line settings COMset General settings Call Through COMtools Telephone book Call Through user COMtools Special numbers Call deblocker outbound released numbers for explanations concerning the table see page 46 Configuration of the Feature The requested Call Deblockers 10 max have to be created and filled with released numbers a max total of 100 COMtools gt Special numbers Call deblocker outbound released numbers Afterwards a Call Deblocker can be selected for subscribers COM set gt Internal subscriber scr Properties Exchange line set tings and groups COMset gt Internal groups Properties gt Exchange line sett
110. ed again HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr Prop erties User settings COMset Internal subscriber scr gt Properties Authorizations COMset General settings General COMset Internal subscriber scr gt Properties gt Signalization by tones for explanations concerning the table see page 46 Configuration of the Feature A subscriber call forwarding can be configured via COMset gt Internal subscriber scr gt Properties User settings The configuration of a subscriber call forwarding may be restricted for individual users COMset gt Internal subscriber scr Properties gt Authorizations The delay time for a subscriber call forwarding on no Reply may be changed Additionally a fallback on Busy may be switched on for a call forwarding on Busy If the busy subscriber goes on hook the already forwarded call will ring on his telephone again if it has not already been accepted COMset General settings General To remind the user about e g a configured subscriber call forwarding or Do not Disturb a special dial tone may be activated COMset gt Internal subscriber scr gt Properties Signalization by tones Features Function and Configuration Call Distribution and Reachability Use Check of Features 1 Configure a subscriber call
111. ed call forward ings for the telephone are deactivated Only after deactivating the Waiting Field Reception on the telephone these functions e g a call forwarding to an answering machine are available again The corresponding function has to be activated again If only a single Waiting Field Reception is needed a single subscriber may be selected instead of the group COMset gt General settings gt Waiting Field reception The transfer of Announcement before Answering is not possible in this case If no wav file is available the greeting message may be recorded via internal telephone Announcement before Answering Greeting Mes sage This function allows to play a greeting message to the caller before accepting the call and or if all group members are busy Automatic Waiting Loop for Announcement before Answering The call will be accepted by the PBX first the external caller will be charged from now on The external caller will hear a greeting mes sage e g with information about the company Afterwards the caller will hear the Music on Hold or the ringback tone again in the busy case he will be put into the Waiting Loop after the greeting message As soon as on of the called telephones accepts the call or in the busy case finishes the call before that he is connected to the external caller HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via C
112. ed in to the group will ring directly one after the other for a configured time For one call only one tele phone will ring at the same time A busy subscriber will be skipped and the next subscriber in the order will be called 3 Adding All members logged in to the group start to ring delayed by a configured time one after the other A busy subscriber will be skipped and the next subscriber in the order will be called a Ted The order of called telephones depends on the assigned priority b balancing The order of called telephones is managed by a dynamic priority list After each accepted call the corresponding telephone will be moved to the last position x rotating After the first loop all logged in telephones have been are ringing it is started again In the second loop the busy subscribers will hear knocking The call is terminated by the network provider usually after 120 sec without rotating After the first loop all logged in tele phones have been are ringing the call will be disconnected or if configured a CF on no Reply started Busy subscribers will not hear knocking y Split Group The group has to be reachable for addi tional callers during ringing The group will be splitted into several sub groups for the incoming calls _ without Split Group A second caller hears busy only possible for All Features Function and Configuration Group Team Functio
113. ed with the variant All already after the configured CF delay time With the variants Linear and Adding the CF will be started after the first loop all available tel ephones have been ringing once With the setting rotating the CF delay time will be observed after the first loop but without rotating the CF target will be called immediately after the first loop As soon as the CF target is called the group call is terminated With the variants Linear and Adding a busy subscriber will be skipped and the next subscriber in the order will be called With the setting rotating after the first loop all available telephones have been are ringing once the busy subscribers will hear the knocking tone if allowed If a second call comes in with the variant Linear without rotating when the last subscriber is ringing the caller will hear the busy tone The delay time of the alarm call COMset Call distributions Alarm settings between alarm subscribers is independent from the ringing sequence of the groups With the variants Linear and Adding it may happen that the last members of a group are not called because the next alarm subscriber has already been called After a Reset Reboot of the PBX the priorities assigned in the config uration are used for balancing Features Function and Configuration Group Team Functions 71 Features Function and Configuration
114. eeeaa nren 51 C Call data management web interface COMlist 63 Call data printout cee 64 hotel function gege acannon 91 Call data recording 00000annennaaeeennnn 63 Call Deblocker WIG elei Le WEE 86 OULQ ONG E 80 Call distribution 0000000 0 17 47 See 48 Call forwarding GQOUD Ss ctes cetececcscpineediereceas caste EEEE 50 M N DD EE 57 SUDSCHIDE enee EE 49 92 Call Restrictor leie 1 Le E 86 It Lee ue NEE 80 Call Through EE 67 Call transfer A 53 Call Waiting cccccceeeesseeeeeeeees 52 Callback on Busy 0seeeeeeees 56 Callback on no Reply aaninenaanannenan 57 COCBS nra ee 56 CON Fist eee teas lee 57 Central reception telephone 61 Charge meter pulse 0000nnan0000n1nnnea 58 e BE 54 ei BEE 55 COLP ini ee ee 56 COMIISt ccc es ee ee 63 COnTErENCE eet 53 Configuration ccccssseeeeeeeeees 33 Application example ccceeeeees 36 COP VINO misteess ae suse ein e 34 E Cd E 33 SWITCHING H 72 Switching time overview aes 36 Switching times setting 0 35 Switching times COpyiNg ce 35 Configuration Guide 0000000eeaaaa 11 Connecting Devices 0008 26 Cost control a an nenene 79 CTI LAN Eeer 87 D Do not Disturb cccccceeeeeeee ees 86 Door call distribution 48 Door opener EEN 23 Door terminal 0 23 Door termina
115. eeeeeees 6 ISDN features BI lat e ET 52 K Knocking EE 52 L LAN TAPD EEN 87 ECR E 85 Least Cost Routing 000annneanaaaenann 85 Linear call distribution 17 Log in to group ees 68 Log out from group 0e 68 Loudspeaker announcement 26 M Module configuration 00 12 MSN DDI call forwarding 57 N Number presentation 0000000000ean 54 leen Le E 56 el Welte Late NEE 54 Number suppression n00nnn0nnn000nn 55 P Parallel call NEE 51 PBX time aa 34 72 PIN SA pnn n 9 Port configuration ccccceeee 12 2TSM module REENEN 23 ASO MOGUE E 13 EIERE ee 13 SUIPOIMOGUIC ite enee 14 CPU mainboard cccceeeeeeeeeeeeees 13 S2M module ccceeeeceeeeeeeeeeeeeeeeeeees 31 Preferred exchange line 75 Primary multiplex interface 29 Call distribution 32 External telephone number assignment 31 Internal telephone number assignment 32 Module configuration cccceeeeee 30 Port Configuration cccsseeeeeeseeeeees 31 Printout of call data 000000000aaaan 64 hotel function Zeteeeeaeer g ge 91 Private Gelle ge 65 e TE 10 Profiles groups cccssseseeeeeees 44 ASSIGNING E 45 Creating ME 44 Seting UD EE 44 Profiles subscriber 0 40 PSSIQIUIN
116. elephone 3 Make an announcement Dependency Limitations Features Function and Configuration Save Money and get Information away from Home Save Money and get Information away from Home Call Through This function enables the use of the functions Least Cost Routing and VoIP GSM Routing of the PBX for e g the travelling sales man To avoid high costs when making e g an international call with the mobile phone you can call the PBX first and you will be connected to the requested target by it Function The user dial on his mobile telephone an external telephone number of the PBX assigned to Call Through The PBX checks the Call Through authorization by checking the number presented by the mobile phone Ifthe Call Through authorization is verified the PBX accepts the call and sends a special tone D The user dials DTMF the target number on his mobile phone This will be dialled after checking it against the exception number table VolP and GSM Routing Exception Telephone Numbers on page 83 and against the Least Cost Routing table Least Cost Routing Soft LCR easy on page 85 by the PBX then and a connection is established The biggest savings can be achieved if the telephone number of the PBX has been selected as a favourite special telephone number e g TellyActive Local or Partner amp Family at the mobile phone pro vider HW requirements SW requirements Version 1 4 PB
117. elephone numbers e g mobile telephone area codes have to be entered which you want to exclude from using the fixed line network connection and route to the existing VoIP accounts or the GSM gateway It is possible to enter up to 400 telephone numbers 2 to 20 digit with name To simplify this a CSV import function is available COMset VolP GSM Routing gt Exception number Then you can define the requested access type for each of these tel ephone numbers If the first requested access is busy defective or blocked by lack of authorization a second and third option can also be selected e g then the fixed line network too COMset gt VolP GSM Routing gt Exception number If all three dialling attempts were not successful a busy tone will be heard The following settings are available for each dialling attempt 1 send busy The dialling is finished and a busy is put out 2 All fixed line connections Any available free fixed network con nection is used for the dialling 3 individual fixed line network connections represented by tele phone number port and connection name The predefined fixed line network connection is used for the dialling 4 Preferred account First the account selected in the outbound tel ephone number presentation of the dialling telephone is checked COMset Internal subscriber scr gt or COMset gt Internal groups Properties Exchange line settings I
118. em sw e Special rhythm 3 mm em n Special rhythm 4 m ma em mem oon Special rhythm 5 i az mmm men on Special rhythm 6 mm mmm mm mmm T Alarm Call em em en en en em en en en en en en en en en en en em em mm mm ET Operation Advice Help You can open the online help with the information about the currently viewed page by clicking on the question mark sym bol on each page Inside the online help additional information or help files about other pages can be opened via additional information in there are the two buttons necessary to an alphabetic ordered list S TE Finish close the web interface Via mouse click on Log out you can directly return to the registration page After a mouse click on Finish and OK the current configuration as well as the window are closed Accept entered Data Before Maion accept lt as Execute leaving a page it is necessary with some exceptions to confirm your changes via mouse click on the field Execute in the action line This way the displayed data is stored in the PBX The successful storage of data is shown by a green hook on the storage symbol right at the top of the page Log out Finish In the bottom left corner Entry in a free field A free field is available for the entry of a name or a number Click with the left mouse button in the corresponding field and enter a number or a name with the keyboard Before leaving the page it is necess
119. eneral settings Call Through which can be activated per user COMtools gt Telephone book Call Through user Use Check of Features 1 Enter a number into a Call Restrictor and activate it for a telephone 2 Take the receiver off hook on the corresponding telephone and dial the number entered into the Call Restrictor You will hear the busy tone Dependency Limitations Short code Dialling Authorization To extend the dialling options of a restricted exchange line authoriza tion by specific numbers you can extend the exchange line authoriza tions by the Short code dialling authorization So special numbers may be released for dialling With the short code dialling authorization all short code numbers may be dialled inde pendently from the exchange line authorization HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset Internal groups Properties gt Exchange line settings COMtools Telephone book gt Telephone numbers for explanations concerning the table see page 46 Configuration of the Feature The short code dialling authorizations may be configured per sub scriber COMset Internal subscriber scr Properties gt Exchange line settings or per group COMset gt Internal groups gt Properties Exchange line settings separately for busines
120. eply active to target telephone T5 0 20 40 60 80 100 120 seconds es rE e R O E T1 DW D mW mm D T2 EEEE E T3 EEEE E T4 EERTE T5 ee nn nn nn nn nn nn nn mn nr Two Calls A eene and B call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds T1 HEHEHE T2 CR WWW T3 ee T4 CRW 2 b y Linear balancing Split Group is different to Linear fixed Split Group by changing priorities only 2 a x y Linear fixed rotating Split Group One call 0 20 40 60 80 100 120 seconds Tianmen CRW T2 Cee ee oe oe ee ee oe oe T3 EEn oe oe T4 EENEN One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds A S A L T Ti CRW T2 EEEE E T3 n nmn nn T4 seem T5 See Eee eee Two calls A eene and B call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds Tianna De D T2 CR WWW CRW CRW T3 A T4 CRW CRW 2 b x y Linear balancing rotating Split Group is different to Linear fixed rotating Split Group by changing priorities only 70 3 a y Adding fixed Split Group One call 0 20 40 60 80 100 120 seconds Tiannemen nmn eee eee eee ee T2 CRW T3 CRW T4 HEHREEH One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds Pf A A L L L S Tian nemn nmn nmn mm eee eee T2 See Eee eee T3 see ee eee T4 ee nn T5 see nn nn nn nn nn nmn nn n
121. er nal In contrast to a conference call both call partners can only talk alternatively During the conversation with the first call partner the other call will be put on hold in the PBX During this time the call part ner will hear the Music on Hold or an announcement HW requirements an SW requirements Dongle release Configuration via a Setting via for explanations concerning the table see page 46 Configuration of the Feature The configuration of this feature via web interface is not necessary Use Check of Features 1 Make a call e g between two internal telephones 2 Make a 2nd call via Query R number 3 Switch between both call partners with the feature Alternation R2 4 The active call is disconnected with R1 Or Disconnect the call on hold with RO Dependency Limitations On ISDN telephones and system telephones the Alternation if possible is made via function key or menu e g with Alternation R key or Call1 Call2 see manual of the telephone On an analog T Net telephone the Alternation is also possible via T Net function key menu if existing see manual of the telephone For the Alternation with two external call partners you will not need the support of the central office ISDN feature HOLD because the PBX is supporting the Alternation via 2nd B channel Call Transfer ECT Connect An internal subscriber can be transf
122. er to apply the settings in the PBX Advice The relay settings for the loudspeaker system are now configured 26 Please refer to the explanations in the Installation Manual in the chapter Modules Function and Connecting the Devices under Connecting a Loudspeaker System for Announcements How to make announcements is described in the user manual in the chapter Announcements via Loudspeaker and System Telephones Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Connecting a Leak Warning Device Alarm The COMmander Basic 2 lets you process status alarm or monitor signals and to signal them according to the current configuration You can use any door bell button inputs still available for alarm inputs If an alarm is activated both internal and external subscribers can be W Important Note that the alarm functions of the COMmander Basic 2 do not satisfy alarm system safety requirements for pro tection of life and limb However the COMmander Basic well equipped for sim called by the PBX as well as sirens and signal lights turned on ple monitoring procedures that do not require strict secu rity Ringer button assignment for the alarm input COMset Port configuration Slot 1D 2TSM f2trsm Port configuration 2TSM Slot 1D in Example 2 in Slot 1D Here the 2TSM module with an alarm input is configured in the PBX First open the window COMset gt Port config
123. erred to another subscriber inter nally or externally with the function ECT It is irrelevant if the call part ner to be transferred has called you or is called by you This proce dure connect two call partners during a Query is called transfer When transferring an external call to another internal telephone it is not necessary to wait for the second connection but replace the receiver while ringing The internal telephone is ringing further on Blind Transfer HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties Authorizations COMset General settings General COMlist Call data charges General settings for explanations concerning the table see page 46 Configuration of the Feature For the transfer of external calls to another external call partner an authorization can be configured for each individual subscriber COM set Internal subscriber scr gt Properties Authorizations A call transferred between two external call partners can be limited to a certain timeframe COMset gt General settings General This has been implemented for safety reasons as the accidental transfer e g to the talking clock or the weather forecast would cause an unlim ited connection The waiting caller will hear the ringing tone instead of the Music on Hold during a Blind Transfer If this
124. ers or So Ports B Channel Reservation If a group of subscribers should have the option to make an external call at any time B channels of an external connection can be reserved for the group HW requirements DEA SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal groups Properties gt Reachability for explanations concerning the table see page 46 Configuration of the Feature To reserve B channels of an external connection the external connec tion has to be selected per group Then the number of reserved B channels is entered COMset Internal groups Properties gt Reachability Use Check of Features 1 Configure B channel reservation for a group 2 Try to make the connection busy with some telephones that are not member of the corresponding group As soon as the number of free B channels has been exceeded you have to receive a busy tone Dependency Limitations Preferred Exchange Line If a telephone should primarily use specific external connections sev eral preferred exchange lines for business and or private calls may be configured for the corresponding group or subscriber HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset gt Internal groups Properties gt Exchange lin
125. es here should external dial tone add check mark be in black This completes the configuration for the 4S module Under kind of connection you need to assign the PBX systems or PTMP connections that have been provided by your network pro IS Note that parameters set here correspond to the real port vider on the network termination of basic access device NT to the settings of your PBX which port is set to internal or exter external ports When using internal ports the connection type is Advice nal For more information refer to the description for the automatically set to PTMP connection 8S module in Example 1 in Slot 1B Here the 8S 9 module with its internal and external So port is configured in the PBX First open the window COMset Port config uration gt Slot 1B 8S0 The figure to the right shows the opened win dow with the settings for Example 1 on page 11 In the Port column all the ports for the selected module are listed Under Application set the ports according to how you want to use them whether as an internal or external So port COMmander 4S9 module in the Installation Manual in the chapter Modules Function and Connecting the Devices COMset Port configuration Slot 1B 8SO E Port configuration 8SO module Slot 1B Port configuration Application kind of connection THD A H e internally external PTMP connect CG internally external c 6 Ce
126. es in the COMmander Sau module description Note that this section thoroughly describes only the most important settings You will be referred to the corre sponding sections for additional settings Important Primary rate access 30 B channels PBX base number 4711 DDI 0 50 Global Call 0 NTPM COMmander Basic 2 System telephone COMfort 2000 plus System telephone COMfortel 2500 Internal 42 External 4711 42 Standard ISDN telephone 1 Internal 43 External 4711 43 Upo So PC with ISDN PC controller Adapter Internal 44 External 4711 44 Connected devices with information about the internal and external telephone numbers 29 Configuration Guide Installing an S2M Module for a Primary Multiplex Interface Logging into the Web Interface To be able to perform the configuration the COMmander You must be registered as admin in order to perform module config bss Basic 2 and your computer must be connected correctly uration since only the admin has the required permissions After you imponan The settings for this are described in the Installation have logged in you will see a menu as a tree structure on the left side Manual in the chapter Assembly and Initial Use under of the page You now have access to the entire system configuration Setting up the computer to access the configuration The structure is similar to the directory structure on a hard drive via Ethernet USB and must be observed when initiall
127. et telephone numbers and their distribu tion in the PBX there are two helpful views overview of internal sub scribers and overview of the call distribution COMset Internal subscriber scr Overview Overview of the subscribers E without profile vie B with profile view Subscriber Telephone number Module 20 Answerer 21 COMfort 200 22 COMfort 300 23 COMfort Dect 610 30 Fax machine 32 Comfortel 2500 33 ISDN telephone 1 34 ISDN telephone 2 Slot 1B Port 1 eso E Port 1 fess a Port2 42 Comfort 2000plus 43 Comfort 1200 44 PC Action Accept gt Execute 19 Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution Overview of call distribution Here you see a detailed overview of all the set assignments for external and internal tele phone numbers You can also see the assignment to the sys tem connections For this open the window COMset Call dis tributions Overview The figure to the right shows the opened win dow with the settings for Example 1 on page 11 IEY You can use the printing function in your browser to print out this over i i 4711 PBX number Advice view It is advisable to print the page in landscape format Q a 911171 old central 911172 old Fax number 911173 PC connection Putting your PBX into Operation and Testing it After basic configuration is
128. external Numbers MSN DDI CF cece ccccceeecseeeceeeceeessesseeeseseseesseessteeeneeess 57 Call Charge Information during and at the End of the Connection AOCD AOCE Charge Pulse 58 Reception and Secretary Function and Announcement before Answertng neee 59 OSS SOCIO V FUNCIO EE 59 El EOOD EE 59 Automatic Waiting Field after Announcement before Answerng Ent EntEnt Enere n mnene 59 Transter oram Exchange LINE ACC EE 60 Ee att OTS XIU UN EE 60 Waiting Field central Reception Telephone ccccsccsscsssscsssecseeeceecsseceseeeeecseeesseeecseecsaeceeecsaeeseeeseeeecseecaseceaeseaesseeesensesseeseseesersseneeenes 61 Announcement before Answering Greeting Message 62 Call Data and Charges Management 63 Reegele bei RE Me EE 63 Call Data Management via Web Interface COMIISt 0 0 0 cc cecccccccseecseecseeesesesseesseseseeeceeecseeecseeessessseeseeeecseeesseecseeeaessaesesaeseeeeeeeesteeenaeess 63 Call B Ye E ed rel EEN 64 CEAR E antes Core ea aerate E PEE EEIE PIN ed ocr ute rer EEE ne Rn Cn eee TE EON E P E ET TER O O E E ae E ee en S 64 Project ANS Sy 0 619 012 8 EE 65 SePalale private WOM GEET 65 Announcements via Speaker and System Telephone cc cccccccceseceneceseeeceeeceeecseeesseessesceescseeeeseeceeeaeesesesiessneeseeesteeesatess 66 Announcement Handsfree InterCom to individual System Telephones ccceccesccseesseceeseeceecsseesesceseseeeecseeecaeeeeeesaeesseseeeseneeeneey 66 Announcement via SOCAN E 66 S
129. external with exchange line access number enter the internal or external telephone number that is to be called when the door bell button is pressed This completes the configuration of door terminal call distribution Ringer rhythms and cadence In order to detect whether a call is coming from a telephone subscriber or from a door bell button you can set the ringer rhythm for each separately It is also possible to extend the short ringer button action to a maximum duration so that the telephone signal lasts a certain amount of time Open the window COMset gt 2TSM analog module gt Rhythm and cadence Slot 1D The figure to the right shows the opened win Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX JE Advice For more information about the settings refer to the chap ter Door Call Distribution on page 48 COMset 2TSM analog module Rhythm and cadence SS Ringer rhythm and cadence Door bell button Door bell 1 Main entrance Ringer rhythm 1st special rhythm D ix eng D ix jong D ix jong D Ringing time 15 seconds D 30 seconds D 30 seconds D 30 seconds D Door bell 2 Door bell 3 Door bell 4 dow with the settings for Example 2 on Action Accept gt page 21 Execute In the Door bell button column all the door bell button inputs for the selected module are listed Under Ringer rhythm
130. f after a power failure COMset General set tings gt PBX time When adjusting via network the time can be made available by a local or an external NTP server This time can be extremely exact and is often compared and adjusted to official time servers An adjustment of the time is done in the time intervals selected here Update after x hours COMset gt General settings gt PBX time Use Check of Features 1 Set time 2 View time on system telephone Dependency Limitations For the time display on the telephone there is a different synchroni sation depending on the type of telephone for system telephones COMfort 1000 1200 2000 plus or COMfortel 1500 2500 Automatically for Standard ISDN telephones During successful outbound calls for COMfort 300 and other analog telephones With each incoming Call 72 Timer driven Switching of Configurations The PBX enables to set some functions differently for day night hol idays and lunch break 8 configurations are available The following functions are configuration dependent m Profile assignment of subscribers and with it e g Preferred exchange line Exchange Line Authorization Baby call connec tion without dialling number presentation and Subscriber Call Forwarding m Profile assignment of groups and with it e g Announcement before Answering Preferred exchange line Exchange Line Authorization number presentation and Group Call Forwarding m Fal
131. f an account was selected there this account would be used for the dialling But if in the telephone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset gt Voice over IP VoIP gt Accounts will be used for the dialling 5 individual accounts represented by account number and display name The predefined account is used for the dialling 6 All GSM connections Any available free GSM connection is used for the dialling 7 individual GSM connections represented by telephone number port and connection name The predefined GSM connection is used for the dialling If providers selected using the Exception Call Number list only offer favorable rates at specific times the telephone numbers in the list can be individually configured to be deactivated COMset VolP GSM Routing gt Configuration dependent exception number 84 Use Check of Features 1 Install VoIP and GSM Routing 2 Start external call with a telephone number previously entered into the exception telephone number table 3 Check the used connection under Administration Monitoring gt External B channel assignment Dependency Limitations The calls routed via VoIP perhaps may take longer to establish a con nection If a call is started via to a selected exchange line by preselecting the MSN to be pre
132. factory In the Profile name column enter an appli cable description for your profile with a maxi Another advantage to using group profiles is the option of assigning groups different properties in different configurations Before you can use group profiles they need to be created set up and then assigned to groups Example A group profile named Group profile 1 is to be set up and assigned to the already existing group Reception see Creating and Setting up a Group as well as Assigning Subscribers on page 37 If the group Reception does not respond to a call the group profile should forward the call to answering machine 20 Profile name Standard profile View Group profile 1 Configure Based on Standard profile D mum of 16 characters In this case Group Profile 1 In the Based on line select an existing profile in the list field one that is closest in function in order to have to make as few changes to the profile as possible in this case Standard profile Setting up a Group Profile After the profile Group profile 1 has been created it needs to be adapted to the group requirements accordingly To do this click as shown in the last figure the Configure button in the line of the corre sponding profile A window opens containing the group profile configuration for Group pro file 1 Now switch to the category Exchange line settings by clicking it Exchange line settings
133. fort 2000plus Comfort 1200 Subscriber Comfort 1200 PC Subscriber PC Depot Comfortel 2500 Answerer COMfort 200 COMfort 300 COMfort Dect 610 Fax machine Comfortel 2500 ISDN telephone 1 ISDN telephone 2 Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Subscriber Group Group Depot Group Group Reception all other DDIS Reception If the telephone number of a group lies within in a DDI range the group is also directly reachable externally with this number in a linear call distribution in this example under 4711 49 37 Configuration Guide Working with Groups Setting up the properties of a group In order to adapt a group for the requirements for taking care of special group tasks you can edit the properties of a group individually For this open the window COMset gt Internal groups gt Properties The groups already created are listed In the line for the Reception group click Config ure The figure to the right shows the opened win dow with the corresponding group properties settings for the group Reception with all the categories Now click the category Call Forwarding This figure shows the settings for the category Call Forwarding Using the example above in the CF if n
134. fortel Set for explanations concerning the table see page 46 Configuration of the Feature Release the requested number of hotel subscriber with the required release code Administration Dongle releases At least one telephone has to be assigned to the function Hotel Room Telephone COMset Hotel function gt Room subscriber If system telephones COMfort 1000 1200 or 2000 are used an Xten sion key can be configured with the function Hotel Room for the tele phone number of this telephone COMfort Set or COMfortel Set The guest can use this key to configure the wake up time and get infor mation about the accrued telephone charges Other Xtension keys may be assigned with numbers for the exchange line 0 Reception Room service Emergency etc COMfort Set or COM fortel Set 90 Use Check of Features 1 Check in one of the room telephones with the reception telephone 2 Make a call with the corresponding room telephone 3 Check out this room telephones with the reception telephone 4 Try start an external call on the corresponding room telephone This has to be impossible Dependency Limitations Most of the time the hotel guest will pay higher charges than paid by the hotel to the network provider so an individual billing factor may be assigned to each telephone COMset Internal subscriber scr gt Properties gt User settings This factor will be used for the charge display on the system telepho
135. g the remote controlled delete function when checking out the guest privacy protection the various comfort functions and specifi cally configured function keys The functions which are still allowed for room telephones are handled the same way as described for nor mal telephones With one exception A programmable function key configured with the function hotel room allows the setting of a wake up time and the display of call charges and of the check in time The following functions are also possible WR Starting and accepting internal and external calls m Delete lists and charges via the menu point functions the call charge meter of the PBX is not influenced m Interrogation of e g call charges m Use of the caller call redial list as well as the telephone book internal telephone number as well as the short code dial numbers of the PBX are not listed in the telephone book m Sending and receiving of SMS m Memo scheduled call and Power Dialling m Interrogation of call charges and setting of the wake up time with a function key HW requirements SW requirements Version 1 4 PBX Release of the hotel function with number of reception and room telephones neces sary in steps of 8 Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties User settings COMset Hotel function Room sub scriber Administration Dongle releases COMfort Set or COM
136. ge COMset Voice over IP VoIP Provider VoIP and GSM Routing Exception Telephone Num bers To telephone easily and without prior thinking as cost effective as possible the PBX offers the VolP and GSM Routing via VoIP accounts and GSM gateways in addition to the Least Cost Routing via different telephone providers By comparing the dialled number to a special table the PBX receives the information which port has to be used for this call It is possible to use the fixed line connections or GSM gateways via external Go ports as well as to use VoIP accounts via the Ethernet interface When dialing externally the PBX first checks whether the dialed tel ephone number is in the Exception Number list and is activated for the current configuration If this applies the access configured for the telephone number on the Exception Number list is used If a call is routed to a port with a fixed line connection PTMP PTP or Som connection the most cost effective telephone provider can be selected with the help of the Least Cost Routing If the call is routed to a port with a connected GSM gateway the inter nal subscribers can use the favourable tariff for network internal calls by a direct access to the mobile telephone network When using a VoIP account all internal subscribers have the option to call partly free of charge 4 via the Internet If the dialled telephone number has not been entered into the excep tion telephone nu
137. gs Use Check of Features 1 Start an external call with the private exchange line access 92 user PIN 0 number 2 Check the call data under COMlist gt Call charge data list Dependency Limitations If you allow to make private calls without PIN a protection against mis use by other internal users is not available 65 Features Function and Configuration Announcements via Speaker and System Telephone Announcements via Speaker and System Telephone Announcement Handsfree InterCom to individual System Telephones This function enables an announcement to a system telephone from any available internal telephone without actively taking the call at the target telephone e g in a doctor s office Besides this you can instruct a system telephone to switch on the microphone in addition to the loudspeaker handsfree operation so that a person nearby can talk to you via the built in intercom at least one system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties Special functions COMfort Set or COMfortel Set alterna tively the system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 for explanations concerning the t
138. guration CPU module Slot 1 ito i AARET Web server configuration Por of the webserver DU 1 65535 Language english sl Configuration port for system telephones Port 7002 1 65535 Ethernet configuration IP address e 5 S 240 Range from 0 until 255 Sub network mask 0 Gateway 168 2 MAC address USB configuration IP address e 6 e d 240 Range from 0 until 255 Sub network mask 0 DHCP server Voice over IP Number ofthe simultaneous calls Action Accept gt Execute Attention Changes of the Ethernet settings are only accepted after the reboot of the PBX 450 N Port configuration 4S0 module Slot 1A uration gt Slot 1A 450 The figure to the right shows the opened win port configuration dow with the settings for Example 1 on Application Saad Gf Caan PET page 1 1 internally external PTP connection sl J 0 bus monitoring In the Port column all the ports for the C internally external PTP connection H KE 0 bus monitoring selected module are listed C internally external PTMP connection sl WV 0 bus monitoring internally external Under Application set the ports according to how you want to use Under Additional Functions the So bus system for the external them whether as an internal or external S port Unused ports are set ports should be turned on in order to prevent waiting times for the to free If the configuration is correct the control entri
139. gured for the dele tion of the Transfer of an Exchange Line Access if no successful external call has been made COMset General settings k Gen eral Use Check of Features 1 Configure function 2 Call the telephone authorized for Transfer of an Exchange Line Access from an internal telephone 3 Take the call on this telephone and press the key for Transfer of an Exchange Line Access You will hear the acknowledgement tone on both telephones 4 Replace the receiver on both telephones 5 Start an external call on the telephone that has received the exchange line authorization 60 Dependency Limitations The special profile Transfer of an Exchange Line Access cannot be assigned to any subscriber Transfer of existing Calls See Call Transfer ECT Connect on page 53 Waiting Field central Reception Telephone This function allows to configure a group of Waiting Field Receptions You can park external callers in the Waiting Field the waiting caller hears Announcement before Answering once and then the Music on Hold and retrieve or transfer them in the requested order The Waiting Field is particularly necessary if on one reception tele phone several call are often handled at the same time Depending on the number of external B channels up to 34 calls can be accepted and managed To unburden the user at timeframes of high traffic incoming calls may be put automatically immedi
140. h a provider to make outbound calls the accrued charges can not be billed to him If LCR is enabled for the hotel reception telephone and calls are transferred to hotel guests the charges for these calls may not be available To add charges for an assisted call transfer to the guest s bill the function Call charge recording changes with scr has to be activated COMlist Call data charges General settings A useful feature is the Advice of charge at the end of the call AOQCE because all charges are billed to the last subscriber If the ISDN connection has the feature Advice of charge during the call AOCD at least one unit will be charged to the hotel bill Please pay attention that the hotel reception telephone is not availa ble for incoming calls during check in or check out caller hears the busy signal The configuration of a call forwarding on Busy is recom mended COMset Internal subscriber scr Properties User settings To provide reachability e g for room reservations for the hotel when guests make a lot of telephone calls it is possible to combine recep tion telephones e g in a group COMset Internal groups Tele phone numbers and gt Subscriber assignment and reserve one or more B channels for this group COMset gt Internal groups Prop erties Reachability An additional option is to assign exchange line authorizations for room telephones only for a part of the availab
141. he alarm input contact closed longer than 1 2 a second The configurable alarm delay time is running 0 99 seconds Non recurring start of the siren for 1 6000 seconds and or the alarm indication light for 1 6000 minutes Simultaneously the first alarm call run starts Alarm calls to the alarm subscribers by calling the first alarm subscriber for app 60 seconds Internal alarm subscribers are called with a special ringer rhythm telephone dependent After taking the receiver you will hear an alarm announcement stored in the PBX again and again The called party must acknowledge the alarm call within 60 seconds by sending the DIMF number GO If the called party does not acknowledge the alarm call the next alarm subscriber will be called some seconds after finishing the first call And so on If all alarm subscribers have been called without receiving an acknowledgement the alarm loop will be repeated after a config urable alarm waiting period 0 99 seconds has elapsed up to 9 times The alarm will be terminated including siren and alarm indication light as soon as one of the alarm subscriber acknowledges the alarm If the alarm input has been configured to active once it is deactivated afterwards If the alarm input has been configured to active repetitive it is activated again and a new alarm can be triggered HW requirements a COMmander 2TSM analog Module SW requirements Version 1 4
142. he number presentation can be suppressed indi vidually per exchange line COMset Internal subscriber scr gt Properties gt Exchange line settings If the number presentation has to be suppressed from the PBX to the network provider the outbound number presentation has to be also configured as no COMset Internal subscriber scr gt Properties gt Exchange line settings Use Check of Features 1 Configure outbound number presentation for a call per call sup pression on an internal telephone 2 Call an external telephone with display and on an connection with CLIP from the corresponding telephone e g GSM mobile phone 3 Check the presented number 4 Call the telephone again but this time with presentation restriction Use the function key number or dial on a standard telephone 31 number 5 Check the suppression of the number presentation Features Function and Configuration ISDN Features Dependency Limitations For this function the ISDN feature Calling Line Identification Restric tion CLIR has to be released by the network provider On ISDN telephones and system telephones COMfort 1000 1200 2000 plus or COMfortel 1500 2500 the Calling Line Identification Restriction CLIR if possible is made via function key or menu e g with Identification suppressed see manual of the telephone On an analog T Net telephone the Calling Line Identification Restric
143. he printout should contain a headline COMlist Call data charges Acquisition In this case adapt names terms used in the headline COMlist gt Print options if necessary Select the table columns or which of the available information of the call you like to print COMlist Print options Use Check of Features 1 Configure the call data printout 2 Enter the start command with 8 271 Already accrued call data will be printed now 3 Make an external call Immediately after the call the data of this call will be printed Dependency Limitations Call data that has not been recorded due to the settings in COMlist gt Call data charges Acquisition will also not be printed For the call data print in a hotel please use the special hotel print func tion see Print Function on page 91 2 When activating the Auerswald hotel function a data rate of 9200 Baud is fixed 64 Online Name Search The Online Name Search enables to take over names from the tele phone book Das rtliche of Deutsche Telekom If a telephone number is presented in case of an incoming call the PBX automati cally searches the corresponding entry under www dasoertliche de If an entry has been found it is displayed in a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 and stored in the column External Partner of the call data list You can also update the call data list subsequently with help of
144. he requested Call Restrictors 10 max have to be created and filled with Robinson numbers a max total of 100 COMtools Special numbers Call restrictors incoming Robinson numbers Afterwards a Call Restrictor can be selected for subscribers COMset gt Internal subscriber scr gt Properties gt User settings and groups COMset gt Internal groups Properties Reachability and acti vated Use Check of Features 1 Enter the number of an external telephone into a Call Restrictor and activate it for an internal telephone 2 Call the internal telephone from the external telephone The inter nal telephone is not ringing You are hearing the busy tone Dependency Limitations The selected Call Restrictor may be activated also directly with the telephone if this setting is not controlled by the profile 86 Call Deblocker incoming VIP Numbers If there are important external persons that should reach you while Do not Disturb is activated it is possible to deactivate the Do not Disturb by configuring up to 10 Call Deblockers for incoming calls A total of up to 100 restricted numbers can be entered e g 10 Call Deblockers with up to 10 VIP numbers or 5 Call Deblockers with up to 20 VIP numbers The assigned Call Deblocker may be switched active or deactive by the subscriber s choice It is required that the PBX can identify the call The caller has to present his number HW requirements
145. he time of day are used you can select the wake up announce ment you want in the Wake up announcement column COMset Configurations Copy switching times Copy switching times Monday D oc o e o e C Ce SZ o e G Ce Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Monday Tuesday Wednesday Thursday Friday Saturday Sunday Action Accept gt Execute 35 Configuration Guide Setting up a Day Night Configuration Switching Time Overview The switching times for the whole week In order to give you an overview of the switch ing times across the whole week a separate view is provided This view also makes it clear what the effects of the switch on times are on the duration of the respective configurations Open the window COMset gt Configurations gt Overview switching times The figure to the right shows the opened win dow with the switching times for the whole week Under resolution set the size of the view according to your screen resolution so that the overview is easy to read JE Advice results in the following context Using a Configuration COMset Configurations gt Overview switching times Overview of the switching times resolution 2 pixel per 5 min EN Monday Tuesday u Wednesday Thursday Friday Saturday Sunday When configuring the switc
146. hile pressing the door bell button 1 Main entrance E Alarm input active while pressing the door bell button 3 active while pressing the door bell button 4 e e Action Accept gt Execute Turning on devices during an announcement COMset 2TSM analog module Relay settings Slot 1D 2TSM in Example 2 in Slot 1D When necessary it is possible to set up one or more relays on the PBX in order to connect a loudspeaker system or another device dur ing the announcement Open the window COMset gt 2TSM analog module Relay settings Slot 1D 2TSM The figure to the right shows the opened win dow with the settings for Example 2 on page 21 with relay 3 Under Relay mode select the correspond ing operational mode from the list field Under Identification number for this relay assign a unique number from your internal telephone numbering plan 2 4 dig its Under Name for the identification number enter an applicable description with a maximum of 16 characters TSM N Relay settings Slot 1D Relay 1 Relay 2 Relay3 Relay4 Relay5 Relay 6 Here you define the functions of the respective relays Relay mode Announcement D Identification number for this relay min 2 digits max 4 digits 4002 Name for the identification number loudspeaker Action Accept gt Execute Confirm this by clicking the Execute button in the action line in US ord
147. hing times for the different week days For the automatic switching a total of up to 100 switching times are possible COMset Configurations switching times Copy the switching times from one weekday to another if necessary COMset Configurations Copy switching times Create the necessary subscriber profiles COMset Internal sub scriber scr Profiles Configuration Assign the subscriber profiles to the configurations COMset gt Internal subscriber scr Profile assignment Create the necessary group profiles COMset gt Internal groups gt Profiles Configuration Assign the group profiles to the configurations COMset Internal groups Profile assignment Configure the call distribution with the fallback numbers and the delayed fallback for the available configurations COMset Call dis tributions gt External gt scr grp recept Configure the door call distribution for the available configurations COMset Call distributions Door gt Scr group external Configure the relays with operation mode configuration dependent COMset 2TSM analog module Relay settings Copy individual functions from one configuration to another if neces sary COMset Configurations Copy configurations Use Check of Features 1 Configure switching times 2 Check switching times under COMset Configurations Over view switching times 3 Wait for the switching time t
148. hing times via COMset Con figurations Monday switching times only those start times for the corresponding configurations are set This Using an example the practical advantages of a switchable configu ration will be explained Example of a configuration application During Day operation the door bell button at the main entrance should signal an internal subscriber for example During Night operation the door bell button at the main entrance should signal an external subscriber for example The switchover should be done depending on the configuration Open the window COMset gt 2TSM analog module Door gt Scr grp external The figure to the right shows the opened win dow with the door terminal call distribution for the door bell button 1 during Day operation Now set the internal subscriber under the des tination number Click the Night operation button to switch to the settings for Night operation At first the settings are identical because in the previous example a 1 1 copy of the con figuration Day to Night was made Now enter an exchange line number using a special Sg connection to an external tele phone number Now you have two different settings in the configurations that are active depending on the time setting JE Advice 6 ZB 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 0 l l I l l l l l l l l l l l l l l l The currently set configuration ends with the start time of
149. his subscriber These settings are in green in the Mode column for more information see Setting up the properties of a group on page 38 Group properties for Reception Exchange line settings Call Forwarding Reachability Group internal Mode Day deactivated Night deactivated Day deactivated Night deactivated Day active 70 Night active 20 Day deactivated Night deactivated Day deactivated Night deactivated Function CF immediately Target number CF on busy Target number CF on no response Target number CF if all are logged out Target number Multi path Call Forwarding Target number Action Accept gt Execute Legend green Will not be controlled by a profile JE Advice red Will be overridden by a profile Whenever possible use profiles instead of individual set tings This makes it easier to keep an overview of the set tings made in your PBX as well as basically prevents users with user PINs from modifying the settings and making mistakes Simply using a group profile for a few groups in order to take advantage of these setting options is worth it 45 Features Function and Configuration In this chapter individual features of the PBX are described You will receive information about hard ware and software requirements configuration and use of features The table near every feature contains the follow ing information HW requirements If a spec
150. hone numbers in the range 10 9999 Use Check of Features 1 Configure a door and the corresponding door call distribution 2 Press a door bell button 3 Check if the entered number is called with the correct ringer rhythm and the correct duration Dependency Limitations In case of the setting All external connections or internal the VoIP and GSM Routing will be used if the target number was entered in the exception telephone number table and was activated for the current configuration see page 83 48 Second Ringer Bell If the customer likes to notice the ringing at places where he cannot hear his telephone you can connect a second ringer bell to the COM mander 2TSM analog Module HW requirements a COMmander 2TSM analog Module SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset 2TSM analog module gt Telephone numbers COMset 2TSM analog module Relay settings for explanations concerning the table see page 46 Configuration of the Feature You can configure the second ringer bell to ring for calls to a sub scriber or group number and or when pressing a door bell button COMset 2TSM analog module gt Telephone numbers If e g a lamp should be switched on simultaneously to the second ringer bell it is possible to configure as switching relay on the COM mander 2TSM analog module COMset 2TSM analog module gt Relay settings Use
151. ial module e g COMmander 2TSM analog module a system telephone or special accessory e g a speaker is necessary it is listed here Telephones and external connections as well as the necessary a b S and Upo Modules are not listed here SW requirements Here the SW version of the PBX and if nec essary also the SW version of the tele phone and the version of the necessary PC software are listed here The listed SW version may be necessary for the use of the function or for a partial aspect of it Dongle release If the release of a special function is neces sary it will be listed here The HW release necessary for all functions will not be listed her Configuration via Here the pages of the web interface are Setting via listed in a top to down order that are neces sary for the configuration of the feature Ifa PC program e g COMfort Set is also necessary for the configuration it is listed here also If the page COMset gt Internal subscriber scr gt Properties is named as location for the configuration the setting can be made alternatively under COMset gt Internal subscriber scr gt Profiles gt Configuration If the setting should be made configuration dependent or should not be changed by the user a configuration via profile is absolutely necessary This is also valid for the pages COMset gt Internal groups Properties and COMset gt Internal g
152. iber scr gt or COMset gt Internal groups Properties gt Exchange line settings If an account was selected there this account would be used for the dialling But if in the telephone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset Voice over IP VoIP Accounts will be used for the dialling If the VoIP connection was selected as preferred exchange line first the account will be checked that has been selected in the outbound number presentation of the dialling telephone COMset Internal subscriber scr or COMset gt Internal groups Properties gt Exchange line settings If an account was selected there this account would be used for the dialling But if in the telephone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset Voice over IP VoIP Accounts will be used for the dialling On a connection with a connected GSM gateway the telephone number presentation configured in the PBX will not be used because the actual telephone number presentation is directly configured in the individual GSM gateways Calling Line Identification Restriction CLIR Also called Number suppression You can prevent the presentation
153. ield Reception telephones configure an additional key for switching the Waiting Field Reception COMfort Set or COMfortel Set Use Check of Features 1 Configure the Waiting Field Reception 2 Make an external call to the number of the reception 3 Put the caller into the Waiting Field by pressing the yellow blinking Waiting Field key if the caller is not put into the Waiting Field auto matically 4 Accepting waiting caller by pressing the same key Dependency Limitations A detailed description of the Waiting Field Reception is in the manual of the system telephone A Waiting Field Reception is busy for one incoming one outbound ringing call and for a conversation external or internal If a caller is waiting in the Waiting Field this is not considered to be busy The timing of the call accepting automatically or manually is depending on the time of ringing If the call is signalled after Announcement before Answering the caller can be put into the Waiting Field only after the greeting message The external and internal calls targeted to the group will be signalled to all Waiting Field Receptions The external and internal calls tar geted to one subscriber will be signalled only in the Waiting Field of the corresponding subscriber 61 Features Function and Configuration Reception and Secretary Function and Announcement before Answering After activating the Waiting Field Reception configur
154. ifiable by the user and green shows the default settings that are however freely modifiable for the user have different func tions However the user requires a user PIN for these changes for more information on this see User PIN on page 9 Under Property you can configure individual settings for this subscriber These settings are in green in the Mode column JE Advice tings Exchange line authorization private Call restrictor outgoing business Call restrictor outgoing private Call deblocker outgoing business Call deblocker outgoing private Short code dialing authorization business Short code dialing authorization private Preferred exchange line business Preferred exchange line private Telephone number presentation outgoing business Telephone number presentation outgoing private Telephone number presentation incoming Action Accept gt Legend green Will not be controlled by a profile Whenever possible use profiles instead of individual set RE call authorization Day City Night City Day Night Day Night Day Night Day Night Day Yes Night Yes Day Yes Night Yes Day No preferred exchange line Night No preferred exchange line Day No preferred exchange line Night No preferred exchange line Day Standard Night Standard Day Standard Night Standard Day Standard Night Standard Exe
155. in case of an emergency call Due to this the PBX pre fers to route emergency calls that are the calls to telephone numbers registered under COMset Emergency call as well as the alarm calls automatically done by the PBX via fixed network connections If all fixed network connections are busy another call will be discon nected to establish this emergency call in case of an activated emer gency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external Sg ports are all connected to digital GSM gateways emer gency calls will be made via a digital GSM gateway The dialling of emergency numbers via VoIP accounts is manually possible by special exchange line selection with the account number If the VoIP connection was selected as preferred exchange line first the account will be checked that has been selected in the outbound number presentation of the dialling telephone COMset Internal subscriber scr gt or COMset gt Internal groups Properties gt Exchange line settings If an account was selected there this account would be used for the dialling But if in the telephone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset Voice over IP VoIP Accounts will be used for the dialling Please no
156. in the list will be routed to the selected internal telephone number If a DDI has not been registered in the call distribution the function Fallback wouldwork Konfig 1 Call distribution for PTP connection 4711 0 50 PBX number D Show PTMP connections Show VoIP connections C Reject no Announcement before Answering e Ce a no subscriber D immediately D gt after CF delay time 0 seconds D Delayed fallback E Linear call distribution external internal E DDI Internal no name E 0 Subscriber 32 Comfortel 2500 D E D Six E Action Accept gt Execute JE Advice For more information on this subject refer to Call Distri bution and Reachability on page 47 End of Basic Configuration Based on Example 1 The basic configuration of Example 1 on page 11 is now completed The PBX can now be connected and operated For more information see Putting your PBX into Operation and Testing it on page 20 Overview of the internal subscribers Here an assignment list shows how the inter nal subscribers are configured in your PBX For this open the window COMset Internal subscriber scr Overview The figure to the right shows the opened win dow with the settings for Example 1 on page 11 JE Advice You can use the printing function in your browser to print out this over view It is advisable to print the page in landscape format To keep an overview of the s
157. inbound calls list field The figure to the right shows the opened win dow with the settings for the group Recep tion Group 49 Reception 49 Reception 49 Reception Please select a group Configuration Guide Working with Groups COMset gt Internal groups Overview Subscriber name Status incoming Status outgoing COMfort 200 COMfort 300 COMfort Dect 610 Logged in Logged in Logged in COMfort 300 Comfortel 2500 ISDN telephone 2 Logged in Logged in Logged in The special group settings that a group member receives when he is logged in as outgoing is saved in the group properties and the group profiles for more information on this see Setting up the properties of a group on page 38 and Setting up a Group Profile on page 44 COMset Internal groups State gt incoming 49 Reception D Name Status Logged in v Logged out D Permanently logged in D COMfort 300 Comfortel 2500 ISDN telephone 2 In the Status column select a pre defined group status for each subscriber in the group from the list field the default setting is logged in JE Advice A subscriber cannot log himself out of the group if the set ting is Permanently logged in A subscriber can be logged into more than one group for incoming calls Pre defining group membership outgoing Here you will see how to pre define the group status outgoing Outgoing means that a group subs
158. ine settings for explanations concerning the table see page 46 Configuration of the Feature The exchange line authorization may be configured per subscriber COMset gt Internal subscriber scr gt Properties Exchange line settings or per group COMset gt Internal groups Properties gt Exchange line settings separately for business and private calls The following settings are available 1 International All national and international telephone numbers can be dialled 2 National All national telephone numbers can be dialled 3 City All telephone numbers without area code can be dialled 4 Incoming only with emergency call authorization Emergency calls can be dialled and incoming calls can be accepted 5 Internal only with emergency call authorization Emergency calls can be dialled but no incoming calls can be accepted 6 Internal only no emergency calls No external calls can be done 7 Exchange line dependent The exchange line authorization has to be set under Expert for each external connection separately A single connection in this definition is a PTMP connection ISDN or GSM a single PTP connection ISDN or GSM a bundled PTP connection formed by several Sp connections with the same PBX base numbers and the same DDI value range one Soy connection all VoIP accounts Use Check of Features 1 Configure exchange line authorization Ci
159. ines or OH internal 50 Destination number internal or external with exchange line access number Destination number internal or external with exchange line access number 0053456789 the configurations can be found in the user manual in the chapter Using Different Configurations Day Night etc Switching back to Day operation can be done either manually or auto matically when the start time of another configuration is reached Configuration Guide Working with Groups Working with Groups The COMmander Basic 2 provides the option of assigning multiple subscribers to a group A maximum of 64 groups with a maximum of 20 subscribers each can be administered Subscribers with similar responsibilities can be consolidated into groups for example a sup port department or a software team A group has just as an internal subscriber a separate internal telephone number and is treated like an internal subscriber in relation to some of the settings This makes it possible to reach a group internally as well as externally For more Creating and Setting up a Group as well as Assigning Subscribers A group must be created set up and subscribers added before the group can be used Example A group by the name of Reception is to be created and reachable under the telephone number 49 internally as well as exter nally Creating a group Here you will see how to create a group named Reception based on the example abo
160. ings For a subscriber the configuration can be made for business and private calls separately A common Call Restrictor can be selected for the Call Through users in the profile configuration for Call Through only COMset General settings gt Call Through which can be activated per user COMtools gt Telephone book Call Through user Use Check of Features 1 Enter a number into a Call Restrictor and into a Call Deblocker and activate both for a telephone 2 Take the receiver off hook on the corresponding telephone and dial the entered number You will hear the ringing tone Dependency Limitations 80 Call Restrictor outbound restricted numbers You can limit the exchange line authorization for subscribers groups and Call Through users The numbers that should not be dialled can be entered into up to 10 different Call Restrictors A total of up to 100 restricted numbers may be entered e g 10 Call Restrictors with up to 10 restricted numbers or 5 Call Restrictors with up to 20 restricted numbers In general numbers are blocked starting with a certain digit sequence and that should not be available to every subscriber due to high charges e g the 0900 numbers Normally the first 4 to 5 digits are significant for the costly service If a restricted number is tried the busy tone will be heard If the Call Restrictor is not activated not restricted this does not necessarily mean that this number is allowed to
161. ion 1 4 PBX Dongle release Configuration via COMset General settings gt General Setting via for explanations concerning the table see page 46 Configuration of the Feature If an automatic update is to be performed a time interval every 12 weeks twice a year yearly must be selected In addition set a meaningful time frame for performing the update so that normal tele phone operation is not disrupted COMset gt General settings gt General If an update is to be performed immediately click the Immediately button COMset gt General settings General A9 Use Check of Features 1 Configure Automatic Update 2 Start the automatic update by pressing the Immediately button Dependency Limitations The telephone number of the system telephone server is stored in the system telephones Aside from the charges resulting from the required telephone connec tion after first going to System telephone gt Server the update is free of charge If different system telephones are connected to a PBX the firmware update Via the exchange line must be performed on a COMfortel 1500 on a COMfortel 2500 and on one of the older system tele phones COMfort 1000 COMfort 1200 and COMfort 2000 plus After this the firmware can be distributed from these telephones to the oth ers 74 Features Function and Configuration Prefer certain Subscribers or So Ports Prefer certain Subscrib
162. ion will be avoided that there are more callers on hold than can be accepted within a rea sonable time Stay reachable via B Channel Reservation See B Channel Reservation on page 75 51 Features Function and Configuration ISDN Features ISDN Features Knocking Call Waiting Knocking is the name for an additional call during an existing call A knocking will be signalled by an attention tone and or a display text depending on the telephone on the telephone Now the current call may be interrupted disconnected or the caller may be rejected to continue the current call undisturbed The caller hears a normal ringing tone and does not know that there is already an ongoing phone call on the called connection Exception During an internal call the caller hears the busy tone and starts by waiting deliberately the knocking The PBX supports the knocking for external calls internal calls door and alarm calls HW requirements eg SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties User settings for explanations concerning the table see page 46 Configuration of the Feature For each subscriber the knocking or the knocking type has to acti vate deactivated separately COMset Internal subscriber scr gt Properties User settings Use Check of Features 1 Make a call e g between two internal telephone
163. ions COMset Call distributions External gt scr grp recept gt PTMP connections COMset Call distributions External gt scr grp recept VolP for explanations concerning the table see page 46 Configuration of the Feature First of all the external numbers available on the external ISDN con nections have to be entered A PBX of this size may have many DDIs on a PTP connection so these are not entered individually Instead of this the DDIs made available by the network provider are entered as a DDI value range COMset External numbers gt PTP connections gt PBX base num bers trunk bundles Only in additional configuration options the DDIs that differ from the linear call distribution or that are necessary for other functions e g for the remote configuration are entered Each entered DDI is listed under COMset External numbers gt PTP con nections DDIs then For a Point to Multipoint connection in comparison all available MSNs have to be entered COMset gt External numbers PTMP connections MSNs To be able to configure the call distribution for connected digital GSM gateways please enter the dialable telephone numbers as MSNs or DDIs that have also been entered in the configuration of the GSM gateways COMset External numbers PTP connections DDIs or gt PTMP connections MSNs Before you can enter the DDIs fora GSM gateway on the PTP connection however you have to
164. is address automatically Oth erwise another public DNS server can also be used For backup pur poses the entry of a second address is possible Administration Server configuration If the DNS server is addressed via a proxy this one has to be acti vated and the corresponding address as well as the port has to be entered Administration Server configuration Activate the Online name search COMset General settings gt General Use Check of Features 1 Install the Online name search 2 Open the view of the call data under COMlist gt Call charge data list 3 Search a data set with existing external telephone number in the column External partner and start the backward search for this telephone number by clicking on the magnifier Dependency Limitations It the PBX works as a sub system the function Online Name Search cannot be used The entry of the telephone book Das Ortliche is truncated to 16 characters if it is shown on the display or if automatically added to the call data list If in the telephone book or on a speed dialling key of a system tele phone a name for the presented telephone number has already been entered this name would be displayed But in the call data list the newly found name will be stored nevertheless If a name for the transferred telephone number has already been entered into the telephone book of the PBX this name would be stored in the call data list But it ca
165. knowledgement tone 3 Replace receiver 4 As soon as the subscriber has finished the call the telephone that has activated the callback will be ringing Dependency Limitations For this function a release of the ISDN feature Completion of Calls to Busy Subscriber CCBS by the network provider is necessary On ISDN telephones and system telephones COMfort 1000 1200 2000 plus or COMfortel 1500 2500 the callback if possible is made via function key or menu see manual of the telephone If you do not hear any confirmation tone the recall request was refused by the public exchange The technical condition for a recall must be given e g the recall to a PBX is not possible with some of the network providers on a Point to Point connection If a VoIP account was used for the external call no recall will be possible It may be possible that the public exchange starts the recall before the subscriber you have called has hanged up because one B chan nel of his ISDN connection is free A recall is tried up to 45 minutes by the public exchange If the called person did not finish his call until then the recall will be deleted auto matically An internal recall is not time limited If you do not pick up the receiver in case of a recall in time After you have been called for 30 seconds the recall will also be cancelled If you use an analog T Net telephone as an internal subscriber tele phone and you can start
166. l m Automatic ISDN call no entry first entered MSN DDI specified telephone number each time the PBX is restarted by entering a telephone number in the entry field and selecting the check box Network IP address 0 no NTP service v 0 0 Action Accept gt Execute If this is not possible you can also configure the settings manually In order to ensure correct Summer and winter time switches select the time zone for your location from the list field 34 Confirm this by clicking the Set now or Execute button in the action line in order to apply the settings in the PBX PBX time is now correctly set Configuring the Switching Times The switching time for Monday In order for the configurations created to be automatically effective the switching times for this need to be defined The COMmander Basic 2 lets you set individ ual switching times for each day up to a week Open the window COMset gt Configurations gt Monday switching times The figure to the right shows the opened win dow with the already set times for Day and Night operation In the Tim Configuration Guide Setting up a Day Night Configuration COMset Configurations Monday switching times Configuration switching times for Monday Configuration switching times Time 10 100 Configuration Wake up announcement Day e Night D e column each configuration start time is entered in
167. l call distribution 24 Door switching music module 2TSM 21 Alarm connection geed edu ister 27 Alarmi ae e einer cee erate cre ener 27 Door terminal call distribution 24 Door terminal with door opener 23 Loudspeaker system for announcement 26 Module configuration cceeceee 22 Relay settings ccsseccsssececeseeeeeees 25 E Emergency numbers a an 76 Priority lte TE 76 Enter Telephone Numbers 14 Exchange line authorization 79 External BIN stees ee eege 9 F Features BI glat e sassi 46 translation table cceeeeeeeeeeeeeeeeeees 7 Finger RAVIMITE Ae 24 G Global Call oire Soa e 18 Group ringing sequence 69 Group call forwarding 0000000aaaan 50 Group functions a an aenea 68 Group profiles cccccceeeeeseeeeees 10 Group properties cccceeeeees 10 Groups El EE 37 Steil 44 Properes ien dees 38 45 SE n A dee 39 Subscribers assigning sseeeeeeees 38 Working with groups c eeeeeeeeees 37 GSM Gateway Routing 83 GSM Routing enaaaaeenneeaeneneeeee nennen 83 H Handsfree operation 000 66 Hotel functions 0 00aa0aaaaananaana0aann 89 Initial start up PBX 08 20 TITER CONV vrea ateadeeetorins 66 Introduction ccccecceeeeeeeeeeeee
168. l distribution PBX base numbers Ports MSNs DDIs cS 8S0 module D Internal subscribers Call distribution PBX base numbers Ports aen module D Internal subscribers lt x not defined D no additional settings sar module D Internal subscribers US Note that parameters set here correspond to the real port For more information about this refer to the module descriptions in settings of your PBX question Which module is inserted the Installation Manual in the chapter Modules Function and Con Advice in which slot 30 necting the Devices Port Configuration Port configuration is the basic set up for the inserted modules as well as for the CPU The connection assignments for the ports must be set depending on the intended use and adapted to the actual connection options on site You can configure the modules in any sequence Soy module in Example 1 in Slot 1A Here the Sau module with its 30 B channels is configured in the PBX First open the window COMset Port config uration Slot 1A S2M The figure to the right shows the opened win dow with the settings for Example 3 on page 29 In the Type of B channel assignment line use the list field to select the direction of con versation either as Global B channels not permanently assigned or Specific individual Type of B channel assignment first usable B channel channels incoming channels outgoing channels incoming outgoing Configuration
169. l not need the support of the central office ISDN feature ECT because the PBX is supporting the transfer via 2nd B channel Features Function and Configuration ISDN Features Three Party Conference 3PTY During a conference you talk with two subscribers at the same time externally or internally HW requirements SW requirements Dongle release Configuration via Setting via for explanations concerning the table see page 46 Configuration of the Feature A configuration of the feature via web interface is not necessary Use Check of Features 1 Make a call e g between two internal telephones 2 Make a 2nd call by starting a Query R number 3 Start a conference with R3 4 Return to alternation with R2 status like before the conference Or Return to alternation with R1 with change of the active call Dependency Limitations On an analog T Net telephone the Finishing a conference and return to Alternation is also possible via T Net function key menu if exist ing See manual of the telephone To use on ISDN telephones and system telephones the Finishing a conference and return to a specific target the function has to be sup ported via function key or menu e g with Alternation single con nection or Call1 Call2 see manual of the telephone For the conference with two call partners you will not need the sup port of the central office
170. l subscriber You should then hear a dial tone Now dial an external number for example your mobile phone The mobile phone should ring gt Calls go properly to the first exchange line via the PTP connection Now disconnect the first PTP connection from the COMmander Basic 2 by removing the RJ45 plug for the external Sg connection from the NT Then connect only the second PTP connection to the COMmander Basic 2 Then dial zero from any internal subscriber You should then hear a dial tone Now dial an external number for example your mobile phone The mobile phone should ring gt Calls go properly to the exchange line via the second PTP connec tion Now reconnect all the external system connections to the COM mander Basic 2 Initial start up is completed The PBX is now opera tional US The tests described are only a few of the options you have for performing general testing on your PBX These instruc Advice tions cannot replace a complete initial start up procedure Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Adding an Analog COMmander 2TSM Door Switching Music Module Using the example PBX as shown in Example 2 the PBX from Example 1 on page 11 is extended with an analog COMmander 2TSM module After this the 2TSM module should carry out several functions that are frequently used All the necessary configuration settings will be explained step by step The basics fo
171. lable at your authorized dealer or in the Internet shop distriCOM at http www districom online de Only shipping in Germany Table of Contents Introduction Important Information 1121919101000nnnnnnnnnnnnnnnnnnnnnnn 6 SEELEN ENEE 6 Translation Table of the teatures ccccccseccseeesseecseecseecseecaeecseecseeeceeesceeecseeesaeesseessaescseeseeeecseeesaeecsaeeaeseseseseeecseescseecseeesaeeseeesas 7 Representation of Tones and Ringer Rhythms ccc cccccceceseessecesseesseeeseeecseeesseecseeessescseeseeeceescseecseeessesseeeseseneesseeeteeesaeess 8 le ET e TR TEE 8 PLUTITOF IZATION PASSIGIUINNO ING EE 9 Authonzatom BEE 9 Prolilesand Gendt 10 Configuration Guide cea esesspenusnpununeununeunannssnnastmenseseesenseseeeseuneneeeesee 11 Basic Configuration with Internal Subscribers and Call Distribution 0 0 000 0 cece ccseeeeeeesneeeneeseseeceeeaeessaeesseeseesseeeeaes 11 FAA E 11 L ggingiinto the Web ALC AC seana eE E E E E E euacawDoneiae tacks 12 Module Conigurat ON ecreis a a E E O weet eeetneaee 12 PO ConNgUratlo DEE 12 External Telephone leren 14 Internal Telephone EIERE ere Ee 15 Belle ete KEE 17 End of Basic Configuration Based on Example 1 19 Putting your PBX IMO Operation and TeSting EE 20 Adding an Analog COMmander 2TSM Door Switching Music Module 21 EIER 21 laStalling RER Neel DIE 22 LOGGING Into the Web IMIS EE 22 PV CIS COTE e 22 Setting up a Door Terminal with Door Opener 23 Connecting a
172. lay Assigning a telephone number to the audio output COMset 2TSM analog module gt Telephone number TSM Subscriber 2TSM analog In order to use an audio output on the 27SM module it needs to be assigned an internal subscriber number Open the window COMset gt 2TSM analog module Telephone number The figure to the right shows the opened win dow with the settings for Example 2 on page 21 An internal subscriber number is entered under Telephone number for the audio output Audio Out At this point enter any subscriber number from your internal tele phone number memory 2 4 digits In the Name column enter an applicable description with a maximum of 16 characters Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The audio output is now completely configured However the audio signal is not suitable for controlling loud speakers directly For this you need an additional amplifier in order to increase the performance of the loud speakers The amplifier can be turned on during an announcement using a relay Door terminal Telephone number for door terminal Name 4 2 101 main entrance Telephone number for the audio output Audio Out Telephone number 105 announcement 2TSM N Second ringer configuration dependent by corresponding call distribution Property Slot 1D activated for subscriber group al active w
173. lback options of the external ports Fallback number and delayed fallback WR Call distribution m Door call distribution m Relays with operation mode configuration dependent The switching from one configuration to another may be performed time dependent via internal clock or manually from internal or exter nal subscribers telephones with authorization HW requirements a SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Profiles Configuration COMset Internal subscriber scr gt Profile assignment COMset Internal subscriber scr Properties Authorizations COMset gt Internal groups Profiles gt Configuration COMset gt Internal groups Profile assignment COMset Configurations Create con figurations COMset Configurations switching times COMset Configurations Copy configu rations COMset Configurations Copy switch ing times COMset Call distributions External gt scr grp recept COMset Call distributions Door gt Scr group external COMset 2TSM analog module Relay settings for explanations concerning the table see page 46 Configuration of the Feature Create the requested number of configurations and activate the auto matic configuration switching COMset Configurations k Create configurations Configure the configuration switc
174. le D Group profile 1 D Telephone number Name 48 Depot 49 Reception Action Accept gt Execute The Reception group is now assigned to the profile Group profile 1 based on the example JE Advice You have the option here of assigning a separate group profile to each group in every configuration This means that the groups can have different properties for different configurations COMset Internal groups Properties Group properties Group properties Telephone number 48 Depot Properties Configure 49 Reception Configure In the line for the Reception group click Configure The figure to the right shows the opened win dow with the corresponding group properties settings for the group Reception with all the categories Now click the category Call Forwarding This figure shows the settings for the category Call Forwarding as set in the example In the Mode column the individual configu rations are listed along with the current set tings Here the entries in red these settings are specified by an assigned group profile and are not modifiable by the group member and green shows the default settings that are however freely modifiable for group mem bers have different functions However the group member requires a user PIN for these changes for more information on this see User PIN on page 9 Under Property you can only configure individual settings for t
175. le So ports COMset Internal subscriber scr gt Properties gt Exchange line settings The simultaneous use of a system telephone as a Waiting Field reception and as a hotel reception telephone is not possible Please make sure that the listing of internal calls in the caller list is activated if you like to be informed about unsuccessful guest calls to the hotel reception telephone COMfort Set or COMfortel Set The function hotel room can only be configured on the first level of the keys Afterwards the second level is blocked An existing function on the second level will be deleted The hotel room key is also a destination speed dialling key for the cor responding room telephone 89 Features Function and Configuration Hotel Functions for Reception and Room Telephones Room Telephones The PBX has many functions not making sense or being harmful if used from a hotel room telephone This is the reason for blocking programming functions like e g Do not disturb Call forwarding exchange functions and special exchange line access types This way the guest can only make outbound calls and accept calls and configure the personal wake up time In addition to this it is possible for the room service to configure the room status clean uncleaned blocked by entering a digit sequence The advantage of a system telephone COMfort 1000 1200 or 2000 compared with the use of an analog or standard ISDN telephones is e
176. listed Door bell button Door bell Name Main entrance Door bell2 Door bell3 Door bell4 Input Type of contact In the Name column enter an applicable description with a maximum of 16 characters Action Accept gt Execute Under Input select one of the two door ter minals from the list field Under Type of contact select the level corresponding to how your door bell is set from the list field The setting High leve switches the door bell connection to 12 Volts for signaling The setting Low level switches GND on for signaling W Important This completes the configuration of the door bell button on the door Depending on the type of door bell contact assignment and door hands free system you need to configure the correct level setting under Type of contact Various con nections are described in the Installation Manual in the chapter Modules Function and Connecting the terminal Devices under Connecting a Door Terminal for Door Conversation and Door Opening via Telephone Assigning telephone numbers to the door terminal In order for the door terminal to be able to communicate with the telephones on the COMmander Basic 2 each must be assigned an internal subscriber number The door ter minals then behave as connected telephone subscribers Open the window COMset 2TSM analog module gt Telephone number The figure to the right shows the opened win dow wi
177. mal route of an analog or ISDN line In doing so the digital voice data is sent as IP packages from one telephone to the other one That works like trans ferring a homepage from the Internet There are already many providers who offer an own telephone number to each customer so that you cannot only be reached via Internet but also via fixed network Depending on the used provider and the called telephone number more cost effective and sometimes even free of charge connections are possible this way The PBX enables the configuration of a VoIP access via the Ethernet interface Due to this up to two Internet calls are possible at the same time The use of the VoIP access is possible for all internal subscrib ers only restricted by the corresponding authorization Incoming Internet calls are distributed via the call distribution to the internal subscribers and groups Outbound Internet calls can be started by the manual selection of a VoIP account or via the configu ration of a VoIP account as a preferred exchange line If certain telephone numbers have to be always called by all internal subscriber via a VoIP account these telephone numbers can be routed via an exception telephone number table see VoIP and GSM Routing Exception Telephone Numbers on page 83 Broadband Internet connection e g DSL connection and router HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via
178. mber table it is checked whether a preferred exchange line was set for the subscriber If also not the telephone number is checked with help of the LCR tables if Least Cost Routing has been activated and then any available free fixed network will be used 83 Features Function and Configuration Limit Telephone Charges Cost Control HW requirements GSM gateway Broadband Internet connection e g DSL connection and router SW requirements Version 1 4 PBX Dongle release COMset External numbers PTP con nections gt PBX base numbers trunk bun dles COMset External numbers gt PTMP connections MSNs COMset VoIP GSM Routing gt Excep tion number COMset VoIP GSM Routing gt Config uration dependent exception number Configuration via Setting via for explanations concerning the table see page 46 Configuration of the Feature For the GSM routing one or several GSM gateways have to be con nected and activated on the corresponding connections COMset gt External numbers PTP connections gt PBX base numbers trunk bundles and gt PTMP connections MSNs Consult the corre sponding documentation of the vendor for the configuration of the GSM gateways For the VoIP Routing one or several VoIP accounts have to be con figured see Voice over IP VoIP on page 82 In the table Exception telephone numbers all telephone numbers or initial digits of t
179. n figured system telephone or by checking the presented number Dependency Limitations The same priority may be allocated to different external connections in parallel If the VoIP connection was selected as preferred exchange line first the account will be checked that has been selected in the outbound number presentation of the dialling telephone COMset Internal subscriber scr gt or COMset gt Internal groups Properties gt Exchange line settings If an account was selected there this account would be used for the dialling But if in the telephone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset gt Voice over IP VoIP Accounts will be used for the dialling 75 Features Function and Configuration Use Security Functions Use Security Functions Emergency Numbers and Priority Function The emergency priority circuit makes a public exchange line available at any time when dialling an emergency number or when tripping an alarm If all lines are busy an existing call will be terminated for the emergency call An emergency number can be dialled with or without the Exchange Line Access Number 0 to save time in a case of an emergency The advantage is that even persons without knowledge of Exchange Line Access Numbers can dial these numbers without any problems
180. n order to apply the settings in the PBX Repeat this procedure for all of divergent DDIs Now the PBX knows which telephone numbers have been accepted from the linear call distribution 18 Now in the following second step open the window COMset Call distributions Exter nal gt scr grp recept gt PTP connections The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Under PTP connection select your PTP connection from the list field Enter your first divergent DDI under DDI Assign this DDI an internal subscriber from the list field under Internal no name Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Repeat this procedure for all further divergent telephone numbers Setting up telephone numbers divergent from the linear call distribu tion based on the global call example has now been completed Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution COMset Call distributions External gt scr grp recept gt PTP connections Call distribution External Sub Grp PTP connections In case of an activated linear call distribution an external call is routed to the internal telephone number subscriber group reception that corresponds to the dialled DDI if no other internal destination has been assigned here An external call to a DD entered
181. n be updated by the manual back ward search via the magnifier Depending on how quickly a call has been accepted the name will be visible only during the call on the display Project Assignment The exchange line access with project assignment allows the sorting of external calls to a specific project customer client e g within a law firm With the call data management the charges and the time expo sure may be assigned to different projects customers clients HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release Global release is necessary Configuration via Setting via Administration Dongle releases COMfort Set or COMfortel Set for explanations concerning the table see page 46 Configuration of the Feature Activate the function using the required activation code Administra tion gt Dongle releases A configuration of this feature via web interface is not absolutely nec essary A project list can be configured in a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 to select the project even by name from this list COMfort Set or COMfortel Set A function key for selecting a project or a single project can also be configured on a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 COMfort Set or COMfortel Set Use Check of Features 1 Make an external call with
182. nal 4711 43 a i Upo So PC with ISDN PC controller Adapter Internal 44 External 4711 44 External 4714 d ES PEN Ki End gre j x Connected devices with information about the internal and external telephone numbers 21 Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Installing a 2TSM Module Before installation please refer to the description in the Installation Manual in the chapter Preparations Installation of the Case depending on the case type under Change and Add PBX Modules Logging into the Web Interface To be able to perform the configuration the COMmander Basic 2 and your computer must be connected correctly The settings for this are described in the Installation Man Important ual in the chapter Assembly and Initial Use under Set ting up the computer to access the configuration via Ethernet USB and must be observed when initially using the PBX After set up start the Web interface Enter the user name admin and the 6 digit Admin PIN and confirm by clicking the Log in button Module Configuration Module configuration is necessary for telling Turn off the PBX and insert a 2TSM module into a free expansion slot in your PBX in Example 2 on page 21 this is the empty module slot 1D You must be registered as admin in order to perform module config uration since only the admin has the required permissions After you have logged
183. ne and on the invoice printout Some providers do not transmit charge information If a hotel guest is using such a provider to make outbound calls the accrued charges can not be billed to him Out of this reason it is not useful to activate Soft LCR for a hotel room telephone To avoid manual dialling of a provider these numbers should be added to the Call Restrictor COM tools Special numbers Call restrictors outbound restricted numbers The Call Restrictor has to be activated for each hotel room telephone COMset gt Internal subscriber scr Properties gt User settings If you are using a standard ISDN telephone it may be better to use a separate ISDN port for each hotel room COMset gt Internal sub scriber scr gt Telephone numbers This way you avoid the situation that a hotel guest can make calls after changing his telephone MSN password protected if you use a system telephone COMfort on the bill of another guest There are no charges transmitted for an Internet connection Uncon trolled Internet connections by hotel guests can be avoided by not configuring an ISDN PC controller on the ISDN ports used by the hotel guests COMset Internal subscriber scr Telephone num bers Be aware that a subscriber configured as ISDN PC controller also accepts devices that do not transmit any or a different MSN to support these non standard card configurations The exchange line authorization of the room
184. nections in Example 1 on page 11 the number 05306 4712 The corresponding internal phone on your PBX should then ring gt The PTMP connection incoming and call distribution work 20 COMset Call distributions Overview Overview of the call distribution Telephone number PTP connections 0 Reception 32 Comfortel 2500 Subscriber 20 20 Answerer Subscriber 21 21 COMfort 200 Subscriber 22 22 COMfort 300 Subscriber 23 23 COMfort Dect 610 Subscriber 30 30 Fax machine Subscriber 32 32 Comfortel 2500 Subscriber 33 33 ISDN telephone 1 Subscriber 34 34 ISDN telephone 2 Subscriber 42 42 Comfort 2000plus Subscriber 43 43 Comfort 1200 Subscriber 44 44 PC Subscriber all other DDIs PTMP connections 32 Comfortel 2500 Subscriber 30 Fax machine Subscriber 44 PC Subscriber Checking external outgoing connections Terminate both PTP connections on the COMmander Basic 2 by removing the RJ45 plug for the external Sp connections from the NT Then dial zero from any internal subscriber You should then hear a dial tone Now dial an external number for example your mobile phone The mobile phone should ring gt Calls go properly to the exchange line via the PTMP connection Now disconnect the PTMP connection from the COMmander Basic 2 by removing the RJ45 plug for the external S connection from the NT Then connect only the first PTP connection to the COMmander Basic 2 Then dial zero from any interna
185. nference TAPI Service Provider Port 7001 TOX ervice Provider e OSITRON Auerswald COMmander Telefon Anbieter I watch over the connection TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Le Security Password Repeat password SEET Versioninfo Add Remove Ep Si OSITRON Auerswald COMmander Telephone Provider Version 1 0 1 0 Copyright OSITRON Kommunikationstechnik GmbH Frechen 2006 OK Cancel Geh Features Function and Configuration Hotel Functions for Reception and Room Telephones Hotel Functions for Reception and Room Telephones Hotel Reception Telephone The hotel reception telephone enables various control and informa tion functions via display and LEDs on the Xtension module An addi tional PC is not necessary at the reception in many cases The guests Check in and Check out are directly controlled with the menu of the telephone There are various functions available for the affected room in different phases Arrival of the guest check in m View Room status clean uncleaned blocked E Perform check in During the guest s stay after check in m Permit block outbound external calls from the room telephone m Configure the wake up time of the room telephones m View guest information e g accrued telephone charges time of check in m Print informational invoices of the currently accrued telephone charges for the guest directly to a printer
186. ng of the call m Duration of the call m Prefix number of the LCR provider if used m Number of the external call partner if Known m Name of the external call partner if Known m Number of the internal telephone Billing real m Name of the internal telephone Billing real m Own external number m Call charges WR Billing factor WR Call direction E Billing type m Call type E HW requirements SW requirements Version 1 4 PBX Dongle release A release is necessary for more than 3000 call data sets COMset External numbers PTP con nections PBX base numbers trunk bun dles COMset External numbers gt PTMP connections MSNs Configuration via Setting via COMset Internal subscriber scr gt Properties Authorizations COMset Internal subscriber scr Properties Signalization by tones COMlist Call data charges Acquisition COMlist Call charge data list Administration Dongle releases for explanations concerning the table see page 46 Configuration of the Feature If you would like memory for more than 3000 call data sets you can activate it by using the required activation code Administration gt Dongle releases In case of a call data memory overflow you can enable the recording of additional calls by activating the setting Overwrite the memory automatically COMlist Call data charges Acquisition If this is not what you w
187. ng profiles can be made configuration dependent This Creating Setting up and Assigning Subscriber Profiles A subscriber profile is a preset work environment with certain func tions that can be individually set and named A subscriber profile restricts or allows access to many PBX functions Function settings for the following categories can be saved in the subscriber profiles analog settings exchange line settings user set tings permissions special functions and signaling with tones Using subscriber profiles facilitates setting up large numbers of inter nal subscribers since not every subscriber needs to be set up indi vidually but only assigned to the created subscriber profiles Creating a subscriber profile extends your control options for the settings considerably Using small practical examples you will learn how to work with pro files Another advantage to using subscriber profiles is the option of assigning subscribers different properties in different configurations Before you can use subscriber profiles they need to be created set up and then assigned subscribers Example A subscriber profile named AB PROFILE is to be set up The subscribers for profile should officially only be able to accept incoming calls Emergency calls are allowed Only local private calls can be made This profile should be assigned to all a b sub scribers as in Example 2 on page 21 hake oo will learn how to create the sub
188. ns Here you will find example pictures for one or two calls explaining the possible options The following parameters are common to all exam ples Number of telephones logged in 4 Configured time 20 seconds Priority order T1 T2 T3 T4 Ringing delay for ringing sequence All Activated for T3 CF delay time for CF on no Reply 20 seconds 1 Al like All Split Group but a second caller will hear busy 1 y All Split Group One call 0 20 40 60 80 100 120 seconds P ___ E E E E M T1 D D D D D D Im D D D D D D D D D D D D D D D D D D D D D DW T2 D D D D D D Im D D D D D D D D D D D D D D D D D D D D D DW T3 D D D D D D D D D D Im D D D D D D D D mm D D D D T4 nnnn nmn nmn nmn nnmnmnmnnnmnmnnmnnmnm nn mn mn One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds E E Tlnannnne T2 annnne T3 T4 umm T5 D D D D D D D D D D D D D D D D Im D D D D D D D D D D D DW Two calls A and B es call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds A A A L L l S T1 seme eee TO nnnnnnnnnmnnnnmnmnnnn nmn nmn nm nm pm nm m m eee T3 EE T4 nnnn nn nmn mnmnnnmnmnmnnn mm nn mn nm nm pm nm m m eee 2 a y Linear fixed Split Group One call 0 20 40 60 80 100 120 seconds L dl A ff A d A Tiam n T2 ee ee oe oe T3 EEEE T4 CRW 69 Features Function and Configuration Group Team Functions One call CF on no R
189. nt COMset Call distributions External gt scr grp recept gt PTMP connections to Multipoint connection PTMP connection with the external telephone numbers MSNs is individually assigned to the internal sub scribers There is no automatic call distribu tion here Open the window COMset Call distributions gt External gt scr grp recept PTMP connec Call distribution for tions PTMP connection Slot 1A Port3 MSN connection D The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Fallback Under PTMP connection select your Point to Multipoint connection from the list field Delayed fallback Finally you will see that the MSNs available for this connection are listed under MSN Name Now assign these MSNs to your internal sub Call distribution External Sub Grp PTMP connections Here each available MSN can be assigned to an internal target subscriber or group That means an external call to the respective MSN will be switched to the internal number selected here If no target was assigned to an MSN the function Fallback will be activated Show PTP connections Show VoIP connections Cc Reject no Announcement before Answering Ce no subscriber D immediately D TI gt after cF delay time 0 seconds MSN name 911171 old central Internal no name Subscriber 32 Comfortel 2500 v Subscriber 30
190. ntification number set here Action Accept gt Execute Under Alarm announcement choose one of multiple announcement texts from the list field to be played back to an alarm subscriber Under Alarm subscribers internal or external with exchange line access number you can enter up to four internal external or group numbers which should be called in this sequence Under Alarm delay time in seconds 0 99 set the delay time in seconds before the COMmander business 2 triggers the alarm How ever you have the option during this time with a false alarm of turn ing the alarm off using an internal telephone Under Alarm waiting time in seconds 0 99 set the time in sec onds that the PBX waits until the next alarm run starts that is if the previous run has not been acknowledged Under Identification number for this alarm assign a unique number from your internal telephone numbering plan 2 4 digits 28 Under Name for the identification number enter an applicable description with a maximum of 16 characters Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX This completes the configuration of the alarm settings iS Please refer to the information in the help section of the software about the alarm and alarm settings for the Advice 2TSM analog modules You will find more information about operating the alarm in the
191. o response line in the Property column select the check box activate a checkmark and enter the internal telephone number for answering machine 20 in the Target number entry field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Call forwarding on no response is now set based on the example Assigning Subscribers to a Group Here internal subscribers 32 to 34 are to be assigned to the group Reception based on the example above First open the window COMset gt Internal groups Subscriber assignment The figure to the right shows the opened win dow with the settings for the example named above In the Group category select the corre sponding group from the list field in this case Reception Now enter the start and end values under from until in the Telephone number name column in this case from 32 to 34 Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX You can move subscribers from one group to another using the Change group column COMset Internal groups Properties Group properties Group properties Telephone number 48 Depot Properties Configure 49 Reception Configure Group properties for Reception Exchange line settings Call Forwarding Reachability Group internal Mode Day deactivated Nigh
192. o another configuration 4 Check the current configuration with a system telephone Dependency Limitations In addition to the automatic time dependent configuration switching via internal clock it may be started manually via telephone For this purpose an identification number has to be assigned to the configu ration COMset Configurations Create configurations The sub scriber needs an authorization to switch the configuration manually COMset Internal subscriber scr gt Properties Authorizations Features Function and Configuration Timer and Wake up Functions Wake up Function To be reminded of single or recurrent dates every subscriber can configure different wake up times for his telephone HW requirements SW requirements Version 1 2A PBX Dongle release Configuration via COMset Configurations switching Setting via times COMset General settings CLIP texts COMtools Wake up times General settings COMtools Wake up times Wake up times subscriber COMtools Music on Hold announce ments gt General settings COMtools Music on Hold announce ments File selection Wake up announcements for explanations concerning the table see page 46 Configuration of the Feature You can define how often a Wake up call is repeated per Wake up time In addition to this it is possible to configure the duration of the Wake up call and the gap between single W
193. oad Read from PBX announce wav Alarm announcement 1 max size 256 KB Store in the PBX Upload Read from PBX alarm1 wav Alarm announcement 2 max size 256 KB Store in the PBX Upload Read from PBX alarm2 wav Alarm announcement 3 max size 256 KB Store in the PBX Upload Read from PBX alarm3 wav Alarm announcement 4 max size 256 KB Store in the PBX Upload Read from PBX alarm4 wav To indicate that the file has been loaded the corresponding file name is underlined Double click the file name to open the sound file 27 Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module To create a backup copy of the sound file from the PBX click the Download button in the Read from PBX line The file can now be saved on any data medium The alarm announcement is now set up Alarm settings You can also record listen to or delete the alarm announcement using a telephone Please refer to the Advice explanations in the user manual in the chapter Changing Music on Hold and Announcements Please note that information about file names and file for mats is found not only in the help function of the software but also in the chapter Music on Hold and Announce ments The alarm can signal both internal and exter COMset 2TSM analog module Alarm settings nal subscribers as well as groups Here you can assign an alarm to multiple target num AE Aarm settings bers in a
194. of the own connection may not be blocked CLIR permanent As long as the server is busy or does not accept the call e g because the data is up to date no charges will occur To use Call by Call in the local area it is necessary to select use in the local area for telephony provider in the provider list that support Call by Call in the local area If you select Automatic only telephony provider are used that support Call by Call in the local area nation wide If the update was cancelled without success e g because the server has a problem the PBX has no LCR data anymore afterwards LCR easy will be deactivated automatically after deleting the data and only activated again after the next successful LCR easy update This update will start automatically and will be enforced in case that the server does not accept the call by retrying the update Exception If you did not configure the automatic update you have to start the update manually If the server did not accept the call because the data is already up to date you can enforce an update e g because you have changed the number of telephony providers by starting a new update within one hour You can make a maximum of 5 update attempts per day and pre sented number An update may be started also per telephone The current activation status and the time of the last Successful update as well as the next automatic update can be learned on the page Soft LCR easy
195. on of the presented name Calling Name Identification Restriction COLP Presentation of the reached target number at the caller Con nected Line Identification Presentation COLR Suppression of the reached target number at the caller Con nected Line Identification Restriction CW Knocking Call Waiting DDI Direct Dialling In number in case of a PTP connection Direct Dialling In DSP Digital Signal Processor ECT Explicit Call Transfer GSM Global System for Mobile Communications MSN Multiple Subscriber Number in case of a PTMP connection Multiple Subscriber Number MWD MWD number Value added service number NT Network termination unit for the basic connection Network Termination UPS Uninterruptable Power Supply VolP Internet telephony voice transmission in IP networks Voice over Internet Protocol General limitation of legal responsibility and application Auerswald products are not designed or intended for use in any life saving and or life support application and or nuclear facility When using our products for such applications a written agreement by Auerswald for each individual case is necessary in advance Copyright Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission Offenders will be subject to claims for damages All Rights Reserved Auerswald GmbH amp Co KG 38162 Cremlingen 2006 Accessory and Service components These are avai
196. one are possible It is not possible to configure both types of keys on one telephone The configuration is only possible on the first level of the keys The configuration and usage of the Boss Secretary function is described in detail in the manual of the system telephone Waiting Loop This function offers an indirect transfer of an external calling partner to an internal subscriber if this one is busy The external calling part ner can be put into the waiting loop There he is held for up to 3 min utes and is listening to the Music on Hold in the meantime If the cor responding internal subscriber is not busy anymore he will be called for up to 60 seconds If he takes the call he will be connected to the external subscriber immediately HW requirements Soar SW requirements Version 1 4 PBX Dongle release Configuration via Setting via for explanations concerning the table see page 46 Configuration of the Feature The configuration of this feature via web interface is not necessary Use Check of Features 1 Make a call 2 Make an additional call 3 Start the transfer of the external call partner to one of the internal telephones currently in a conversation gt Busy tone and return to the call 4 Put the external call partner with R 07 into the Waiting Loop of the called internal subscriber Dependency Limitations At several ISDN telephones the Finish a Query function will
197. onfiguration of this feature via web interface is not necessary Use Check of Features 1 Call a subscriber 2 Do not take the call on the called telephone 3 Activate callback with the function key Acknowledgement tone 4 Replace receiver 5 Take the receiver of the called telephone and replace it again 6 The telephone that has activated the callback will be ringing Dependency Limitations This function is only available on the internal Go port with a function key or menu on the telephone For this function a release of the ISDN feature Completion of Calls on No Reply CCNR by the network provider is necessary If you do not hear any confirmation tone the recall request was refused by the public exchange If you do not pick up the receiver in case of a recall in time After you have been called for 15 seconds the recall will also be cancelled The technical condition for a recall must be given e g the recall to a PBX is not possible with some of the network providers on a Point to Point connection If a VoIP account was used for the external call no recall will be possible A recall is tried up to 45 minutes by the public exchange If the called person did not finish his call until then the recall will be deleted auto matically An internal recall is not time limited With some analog telephones the callback is shown in the display while ringing The text displayed may be changed under COMset gt Gene
198. ontrolled in some configurations e g night by the profile you can change the setting in another configuration e g day If a setting is not controlled in any configuration by a profile the setting will be changed in all configura tions If you made requested settings on a page you have to confirm these changes by clicking on the button Execute in the action line In the column Mode you can control these settings afterwards 10 COMset Internal subscriber scr gt Profiles Configuration Profile configuration for Profile1 Night Accept profile settings from E sl Analog settings Function Profile controlled settings Property CLIP info E No e Extended CLIP info Iv B Without CLIP restriction time Iv E Charge meter pulse v No Hook flash timing Iv 300 ms sl Ringer rhythm for internal calls Iv 3xshort zl Action Accept gt Execute COMset Internal subscriber scr Properties Subscriber properties 34 Produktion 1 Analog settings Function Mode Property d Day No nin IR CLIP info Night No Io Day No Extended CLIP info Night No Ps without CLIP restriction time Day No La Night No Day No No rr Charge meter pulse Night No ay Day 300 ms Hook flash timing Night 300 ms ID Day 3x short Ringer rhythm for internal calls Night 3 x short Action Accept gt Execute Legend green Will not be controlled by a profile red Will be overridden by a profile Subscribe
199. opened win dow with the group Reception for more infor mation refer to Creating and Setting up a Group as well as Assigning Subscribers on page 37 You can now assign a separate group profile for each configuration for more information see Creating a Configuration on page 33 individually In the Profile in Day column select the corresponding profile in this case Group profile 1 for the applicable group from the list field here Reception Repeat the same procedure for the Profile in Nigh column Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Group Properties Overview Group properties In order to get an overview of which properties are set for an internal group each group has an overview in which the interaction between the properties controlled by the group profile and the group properties is displayed in a table For this open the window COMset gt Internal groups gt Properties The groups already created are listed Configuration Guide Working with Profiles COMset Internal groups Profile assignment Group profile assignments A configuration depending profile can be assigned to each group Profil in Day T all groups are assigned to the profile Standard profile D Standard profile D Group profile 1 D Profil in Night T all groups are assigned to the profile Standard profile D Standard profi
200. orwarding via 2nd B channel is the B channel on the same port e g because the charges for different S ports are assigned to different persons The probabil ity of an unsuccessful call forwarding is higher so this setting may be changed per port COMset External numbers PTP connections gt Call Forwarding and gt PTMP connections Call Forwarding The configuration of an MSN DDI call forwarding via telephone may be restricted per subscriber COMset Internal subscriber scr gt Properties Authorizations 57 Features Function and Configuration ISDN Features Use Check of Features 1 Configure MSN DDI call forwarding 2 Call forwarded number 3 Depending on the activated call forwarding the call has to reach the configured target Dependency Limitations The MSN DDI call forwarding may be configured on internal tele phones by a programming sequence If you like to forward calls to a T Net Box an MSN call forwarding via network provider has to be configured 58 Call Charge Information during and at the End of the Connection AOCD AOCE Charge Pulse To monitor the accrued charges on the connection and also on the internal telephones the charges are recorded for each subscriber separately by the PBX From time to time the charge sum may be reviewed on the corresponding telephone and deleted is necessary The deletion has no influence on the call charges in the call data memory of
201. oup to other internal telephones or external connections This way a person can take these calls which is not member of this group and cannot log in The group call forwarding makes sure that somebody is reached under the group number even if the calls can not be accepted tempo rarily by the group members As there may be different reasons for not taking a call e g nobody is there during a shorter or longer period or all the logged in telephones are busy there are four different Call Forwarding settings The CF unconditional the CF on Busy and the CF on no Reply and the CF if all subscribers are logged out For each of the four call for warding types a different forwarding target may be configured If the CF on Busy the CF on no Reply and the CF if all subscrib ers are logged out are active at the same time all three variants will work Depending on which case will occur it is busy or nobody takes the call or all subscribers are logged out the call will be forwarded and even to different destination numbers If an CF immediately is additionally activated to an CF on Busy and or an CF on no Reply only the CF immediately will work that means all the calls will be forwarded to the forwarding destination of the CF immediately The other variants will be ignored but they are still switched on As soon as the CF immediately is switched off the other variants th
202. oups Relation incoming COMset Internal groups Relation outbound COMset Call distributions External gt scr grp recept for explanations concerning the table see page 46 Configuration of the Feature A group has like an internal subscriber an internal number and an own profile defining the base settings of the group COMset gt Internal groups Telephone numbers and gt Profile assign ment Select this from the free telephone number plan that permits the allocation of 2 digit to 4 digit telephone numbers in the range 10 9999 The external call distribution has to be configured for the group COMset gt Call distributions External gt scr grp recept Each group can have up to 20 members One subscriber can be member of multiple groups COMset Internal groups Subscriber assignment 68 The log in out may be performed by telephone A preset is also pos sible The subscriber may be logged in permanently to a group COMset Internal groups Relation incoming and gt Relation outbound Use Check of Features 1 Configure group with at least one subscriber 2 Log in subscriber to the group 3 Call the group from another telephone The logged in subscriber will ring Dependency Limitations Call Forwarding for Groups See Call forwarding for individual Groups Group CF on page 50 Ringing Sequence It may not be always useful e g in a service center that all
203. project assignment with 93 Project number 0 number the project number may be 2 to 6 digit 2 Check the call data under COMlist gt Call charge data list Dependency Limitations On a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 the project number is entered via configured function key or menu On a system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 the project number can be entered not only before the call but also in a call This way the assignment of incoming calls for billing the time exposure is possible Features Function and Configuration Call Data and Charges Management Separate private from Business Calls The private personalized exchange line access allows the separate billing of business and private calls of the individual employees Calls started with a private exchange line access will receive a special token in the call data recording This way the charges can be assigned to the employee The employee that likes to make private calls from his work place will receive a user PIN assigned to his telephone All call started with the private exchange line access and this PIN will be assigned to him in the call data management This is also valid for calls made from another internal telephone e g his colleagues telephone With a special authorization assigned to the subscriber private calls can be made without entering a user PIN but only on the own tele
204. ption from the example above is now cre ated Call distribution for groups As with internal subscribers call distribution is necessary for groups in order for the group to be reachable both internally as well as exter nally Setting up call distribution for groups uses the same procedure as for internal sub scribers for more information on this see Distributing Calls on page 17 After this open the window COMset Call distributions Overview External number GC Here you see a detailed overview of all the set assignments for external and internal tele phone numbers subscribers and groups You can also see the assignment to the PBX 4711 PTP cennection O 50 You can use the printing function in your browser to print out this overview It is advisable to print the page in land scape format JE Advice from until DDI 0 Reception 32 20 21 22 23 30 32 33 34 42 43 44 48 49 If you have contiguous telephone number ranges for mul tiple groups you can enter the beginning and end values under from until Only after clicking Execute will the name be available for entries JE Advice COMset Call distributions Overview Overview of the call distribution Telephone number PTP connections Comfortel 2500 20 Answerer 21 COMfort 200 COMfort 300 COMfort Dect 610 Fax machine Comfortel 2500 ISDN telephone 1 ISDN telephone 2 Comfort 2000plus Com
205. r Two Calls A eene and B call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds Tian n T2 CRW T3 Be T4 3 b y Adding balancing Split Group is different to Adding fixed Split Group by changing priorities only 3 a x y Adding fixed rotating Split Group One call 0 20 40 60 80 100 120 seconds Til seme ne nn nn mn mn mn nmn eee eee T2 D D D D D D D D D D Im D D ESE D D D D Dm D D D D D T3 D D D Im Im D D D Im D D mm D D D mm D D T4 CRW One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds Tiam eee ee ee ee eee ee eee ee mn T2 Eee Pee eee T3 Tee eee eee eee nn T4 eee eee T5 See eee eee Two Calls A eene and B call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds P ft E E E E a Tl seme me UU nn nn nm nmn nmn mn mmm mn mm mm nm nm mmm T2 D D D D D D D D D D Im D D D D 9 9 9 9 9 9 9 9 9 Oe T3 WEE T4 3 b x y Adding balancing rotating Split Group is different to Adding fixed rotating Split Group by changing priorities only Use Check of Features 1 Configure group with several subscribers 2 Log in all subscribers to the group 3 Call the group from another telephone Keep the call ringing to check the ringing sequence Dependency Limitations A CF on no Reply configured for a group COMset Internal groups gt Properties Call Forwarding will be start
206. r of the user A user PIN can be assigned to each internal subscriber External PIN The external PIN is necessary for the operation of some functions such as Follow me Remote switching and room monitoring from an external telephone Remote programming The dial in is made via a special telephone number the remote switching and programming number The PBX accepts the call auto matically and the entry of the PIN or the programming sequence is done via DTMF Additionally the external PIN is needed for the dial in to the PBX via PPP remote configuration PPP In this case you also need the user name external The external PIN cannot be used for log in to the web interface Introduction Important Information Authorization Assignment Profiles and Properties Due to the assignment of a user PIN you can offer each user the option to influence the features of his own extension or of his group As only a little part of the features is reasonably configurable by the user you can permanently set all other features e g exchange line authorizations other authorizations by assigning of a profile for subscriber or group Under COMset Internal subscriber scr Profiles gt Configuration you can configure the requested pro files for groups under COMset Internal groups gt Profiles gt Configuration In doing so you only have to do make the settings in the column Property that you do not want to leave
207. r or a partner network More information can be obtained from the corresponding providers 82 erwise another public DNS server can also be used For backup pur poses the entry of a second address is possible Administration gt Server configuration If the DNS server is addressed via a proxy this one has to be acti vated and the corresponding address as well as the port has to be entered Administration Server configuration Up to 10 accounts can be configured in the PBX COMset Voice over IP VoIP Accounts To obtain the necessary account data first of all accounts have to be registered with one or more VoIP providers For this purpose a regis tration is done on the web page of a provider with names and address data Then a telephone number reachable from the fixed network and the Internet as well as an account with user name is also called authorization user or SIP code and password will be assigned In general the registered connection is configured within a few minutes and can be used a short time later Enter under user name password and Internet telephone number the access data assigned during the registration If an identification ID was also assigned additionally enter this also into the identically named field if not leave the field empty Additionally assign a display name and an account number for the internal identification They are necessary to select an account Select this from the free telephone
208. r properties 34 Produktion 1 Analog settings Exchange line settings Function Mode Property Day No Night No Day Without hanging up Night Without hanging up Knocking active E without hanging up D Type of knocking Day No Night No Day deactivated Night deactivated Do not Disturb Call deblocker incoming Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day 1 00 Night 1 00 Call restrictor incoming CF immediately Target number CF on busy Target number CF on no response Target number Baby call connection without dialling Target number AR Me d W r Fafe WAR Multi path Call Forwarding Target number Billing factor Follow me internal external to be modified by scr only Target number to be modified by scr only Classic Style D Day No Night No 8 Colour scheme of the user interface Private exchange line access without PIN Action Accept gt Execute Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution A simple example PBX as shown in Example 1 will be used to dem Modules that are not included in your system will not be configured onstrate step by step the procedure for planning the system for the Yo
209. r using the modules can be found in the Installation Manual in the chapter Modules Function and Connecting the Devices in the COMmander 2TSM Analog Module Description Functions not needed in your system will not be configured You can simply skip the sections that do not apply to your system G Important Note that this section thoroughly describes only the most important settings You will be referred to the corre sponding sections for additional settings Location PTMP connection PTP connection Example 2 Germany Cremlingen MSN PBX base number 4711 trunk bundle Country code 0049 Local area code 05306 4712 DDI 0 50 4713 Global Call 0 4714 Loudspeaker for TFS Dialog 100 Sie Door opener EE Ben S en Internal 105 main entrance Internal 101 NT Relay 3 4002 Relay 2 4001 Relay 1 4000 AT AT d S f ESCH Alarm a Internal 4005 d COMmander Basic 2 Analog Answerer Voicemail Center 461 2 Analog telephone COMfort 200 Internal 21 External 4711 21 Internal 22 External 4711 22 Internal 33 ge External 4711 33 Analog telephone COMfort 300 Internal 23 External 4711 23 Standard ISDN telephone 2 Analog Fax machine SCH Internal 30 External 4711 30 External 4713 Internal 32 External 4711 0 External 4712 Internal 34 External 4711 34 System telephone COMfort 2000 plus System telephone COMfortel 2500 Internal 42 eee External 4711 42 Standard ISDN telephone 1 Internal 43 Exter
210. ral settings CLIP texts Features Function and Configuration ISDN Features Call Forwarding CFU CFB CFNR CD PR for external Numbers MSN DDI CF With the MSN DDI forwarding you are able to forward external calls that are targeted to exchange line numbers to other external connec tions The MSN DDI call forwarding may alternatively also be configured in the central office In addition to a monthly fee the forwarded call from the own connection to the target will be charged to you As there may be different reasons for not taking a call there are three different Call Forwarding settings The CF unconditional the CF on Busy and the CF on no Reply For each of the three call forwarding types a different forwarding target may be configured If the CF on Busy and the CF on no Reply are active at the same time both variants will work Depending on which case will occur it is busy or nobody takes the call the call will be forwarded and even to different destination numbers If an CF immediately is additionally activated to an CF on Busy and or an CF on no Reply only the CF immediately will work that means all the calls will be forwarded to the forwarding destination of the CF immediately The other variants will be ignored but they are still switched on As soon as the CF immediately is switched off the other variants that are still switched on are ac
211. ramming authorization via inter nal Sg port programming authorization exchange line authorization Call Restrictor etc are used reasonable all options to assign passwords are consequently used A respon sible use of passwords is essential for the protection against abuse Do not transfer passwords to unauthorized persons e g on a note pad the access to data media e g backup discs by unauthorized per sons is blocked Destroy un needed data media Make sure that no paper remains in the public access area Additional advice against abuse may be found in the paper of the Bundesamt fur Sicherheit in der Informationstechnik Sicherer Ein satz von digitalen Telekommunikationsanlagen in the Internet under http www bsi de literat tkanlage 6001 htm 1 Authorized dealer These are persons that are trained for this purpose e g certified electricians For installation work at the COMmander Business they also have achieved an authorization through a manufacturer training They must have the necessary knowledge about the work in an area with poten tially hazardous voltage They must also have the knowledge about the lat est electrical safety standards and requirements Introduction Important Information Translation Table of the Features Translation Table of the Features Sometimes features are known under different names To find these in the manual if you do not know the used name used a list of known features c
212. ration via Setting via COMfort Set or COMfortel Set alterna tively the system telephone COMfort 1000 1200 2000 plus or COMfortel 1500 2500 for explanations concerning the table see page 46 Configuration of the Feature The following configurations have to be made with COMfort Set or COMfortel Set or via telephone menu Configure a multi function key as secretary key on the boss tele phone Configure a multi function key as a boss key on the secretary s tele phone It is recommended to configure a speed dial key with the boss number on the secretary s telephone in addition to the boss key to monitor the busy status COMfort Set or COMfortel Set To identify a call from the secretary via ringer melody the secretary s number may be assigned to a special ringer melody with the PC pro gram COMfort Set or COMfortel Set in the phonebook of the boss telephone Use Check of Features 1 Configure a boss key on system telephone and a secretary key on another system telephone 2 Press the secretary key on the boss telephone to switch the func tion on 3 Call the boss telephone 4 The secretary s telephone is ringing take the call 5 Start a query to the boss telephone from the secretary s telephone by pressing the boss key 6 The call will be transferred to the boss telephone by replacing the receiver Dependency Limitations A maximum of five secretary or boss keys per teleph
213. roups Profiles gt Configuration Additional information about the individual settings can be learned from the online help This can be opened from every page of the web interface via question mark icon KA 46 Features Function and Configuration Call Distribution and Reachability Call Distribution and Reachability External Call Distribution to Subscribers and Groups To reach internal subscribers and groups from external telephones you have to assign external numbers to internal subscribers and groups For each external connection a separated call distribution will be made A single connection in this definition is a PTMP connection ISDN or GSM a single PTP connection ISDN or GSM a bundled PTP connection formed by several Go connections with the same PBX base numbers and the same DDI value range one Spp connection a VoIP Account HW requirements SW requirements Version 1 4 PBX Dongle release COMset External numbers PTP con nections gt PBX base numbers trunk bun dles COMset External numbers PTP con nections DDIs COMset External numbers gt PTMP connections MSNs Configuration via Setting via COMset External numbers Voice over IP VoIP Accounts COMset Internal subscriber scr Tel ephone numbers COMset Internal groups Telephone numbers COMset Call distributions External gt scr grp recept gt PTP connect
214. rs additional activation is required For more information on this refer to the chapter Introduction Important Information under Activation using the System Dongle Advice 15 Configuration Guide Basic Configuration with Internal Subscribers and Call Distribution In order to use linear call distribution you need to assign internal tel ephone numbers that lie within the set DDI value range For example 4711 25 corresponds to the internal subscriber telephone number 25 for more information on this refer to Linear call distribution on the PTP connection on page 17 Internal subscribers on the 8Sg module in Example 1 in Slot 1B COMset Internal subscriber scr gt Telephone numbers Slot 1B 8S0 8S0 N Subscriber 8S0 module Slot 1B This is where the internal telephone numbers from your telephone numbering plan are assigned on the 8S module of the internal Sp port Open the window COMset Internal sub scriber scr gt Telephone numbers Slot 1B Telephone number 8S0 CG 42 The figure to the right shows the opened win dow with the settings for Example 1 on page 11 V 44 In the Telephone number column enter the we first available telephone number from your tel soma 43 In Example 1 on page 11 the 4Sg module can only be configured with external connections The unused 4S module connection is configured as free Therefore no additional settings are necessary here If you have set the av
215. rs and Call Distribution L 11 48 112 Here you configure the internal numbers of the subscribers and define the corresponding port and device type Telephone number Name Properties Port A Scr port 1 D A Scr port 2 D COMfort 300 gt 2 scrport3 A A Voicemail Center 461 x analog DTMF telephone Answerer COMfort 200 Scr port 4 D Scr port 5 Scr port 6 D COMfort Dect 610 Fax machine description with a maximum of 16 characters Under Port select the subscriber port where the device is connected from the list field Under Device type select what type of device you have from the list field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX You must repeat this proce dure for each telephone number This completes the configuration of the internal subscribers on the 8a b module Distributing Calls Call distribution is required to establish a connection between the external telephone numbers already configured and the internal sub scribers Question Which internal subscriber rings when a call comes in on an external telephone number A separate telephone Linear call distribution on the PTP connection If a DDI value range is indicated during the Six E Action Accept gt Execute IEY If you have contiguous telephone number ranges you can enter the beginning and end values under from until
216. rs set here correspond to the real port settings of your PBX question Which module is inserted Advice In which slot 22 es 850 module D Internal subscribers PBX base numbers 2TSM module zl assignments 2TSM N ZTSM module Internal subscribers door terminal numbers PBX base numbers Ports MSNs DDIs Call distribution Ports suPO module D Internal subscribers Ports door terminals bell button y setting Ports door terminals bell button ZE sab module e Internal subscribers For more information about this refer to the module descriptions in the Installation Manual in the chapter Modules Function and Con necting the Devices Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Setting up a Door Terminal with Door Opener Here you will find out step by step how to set up a door terminal with electric door opener in the 2TSM module Configuring the door bell buttons on the door terminal COMset Port configuration Slot 1D 2TSM f2oTSM N Port configuration 2TSM Slot 1D in Example 2 in Slot 1D Here the 2TSM module with its door bell but ton inputs is configured in the PBX First open the window COMset gt Port config uration Slot 1D 2TSM The figure to the right shows the opened win dow with the settings for Example 2 on page 21 In the Door bell button column all the door bell button inputs for the selected module are
217. s 2 Call one of the telephones externally 3 The knocking has to heard acoustically on the called telephone depending on the telephone the knocking caller will be shown in the display 4 Take the caller with R1 1st call will be disconnected or Take the caller with R2 1st call will be put on hold or Reject the caller with RO 1st call will continue Dependency Limitations On some of the ISDN telephones the Call Waiting will have to be per mitted additionally for the telephone itself see manual of the tele phone On the system telephone COMfort 1000 1200 2000 plus or COMfor tel 1500 2500 the user can activate deactivate the knocking via menu The knocking of alarm calls cannot be deactivated If the knocking call is an alarm call the current call will be discon nected when accepting the alarm call If there is a Query call at the moment of knocking at least one of both calls have to be disconnected before accepting the knocking caller On an analog T Net telephone the Accept Reject of a knocking caller via T Net function key menu if existing is also possible see manual of the telephone On ISDN telephones and system telephones the Accept Reject of a knocking caller if possible via an existing function key or via menu e g with call accept reject see manual of the telephone 52 Alternation HOLD Query is the switching between two different calls internal or ext
218. s UME 1sgds LOCALS 14 1 0 1 Setup Wizard Confirm Installation L Jh Overwrite files without p Me The installer will guide you through the ste on your computer Unzip to folder I When done unzipping The installer is ready to install OSITRON Auerswald LAN TAPI 1 0 1 on your computer Click Next to start the installation WARNING This computer program is pro Unauthorized duplication or distribution of or criminal penalties and will be prosecute Cancel lt Back Ni Enter the IP address of the PBX or if existing the DNS address of the PBX In this case you can detect the IP address by clicking on the button Search Besides this enter port and password that you have already defined for the network connection to the TAPI server in the PBX Finish the entry by clicking on the button OR Auerswald COMmander Telephone Service Provider a Ka Connection to the pbx Diagnosis Connection to the pbx IP address of the pbx 192 168 O 240 DNS address of the pbx Kl Port 7001 V watch over the connection r Security Password eesecseee Repeat password Sggeggeeeg m Versioninfo OSITRON Auerswald COMmander Telephone Provider Version 1 0 1 0 Copyright OSITRON Kommunikationstechnik GmbH Frechen 2006 Cancel Apply Finish the installation by clicking on the button OR ie OSITRON Auerswald LAN TAPI 1 0 1 Installation
219. s and private calls The requested short code numbers 400 max have to be created COMtools gt Telephone book Telephone numbers Select this from the free telephone number plan that permits the allocation of 2 digit to 4 digit telephone numbers in the range 10 9999 Use Check of Features 1 Enter a number into a Call Restrictor and into the telephone book as a short code dialling number and activate the Call Restrictor and the short code dialling authorization for a telephone 2 Take the receiver off hook on the corresponding telephone and dial the entered number You will hear the ringing tone Dependency Limitations Features Function and Configuration Limit Telephone Charges Cost Control Call Allowance Account With a call allowance account you can configure a defined amount of charge units for each subscriber Once these charge units are spent no external call is possible from this telephone until the Call Allow ance is refilled or redefined HW requirements TEJ SW requirements Version 1 4 PBX Dongle release COMset External numbers PTP con nections gt PBX base numbers trunk bun dles COMset External numbers gt PTMP connections MSNs Configuration via Setting via COMtools Call allowance accounts gt Call allowance accounts COMtools Call allowance accounts gt General settings for explanations concerning the table see page 46 Configuration
220. sented the exception telephone number table will not be checked Currently emergency calls via VoIP cannot completely be guaranteed by all providers This refers to the connection with the emergency center as well as providing the geographic location of the caller which is SO important in case of an emergency call Due to this the PBX pre fers to route emergency calls that are the calls to telephone numbers registered under COMset gt Emergency call as well as the alarm calls automatically done by the PBX via fixed network connections If all fixed network connections are busy another call will be discon nected to establish this emergency call in case of an activated emer gency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external So ports are all connected to digital GSM gateways emer gency calls will be made via a digital GSM gateway The dialling of emergency numbers via VoIP accounts is manually possible by special exchange line selection with the account number Please note that in case of a VoIP connection an access in the excep tion telephone number table the reliability may suffer compared to the fixed line network connections It makes sense to configure at least one fixed line network connection as 2nd or 3rd dialling option Some providers create the impression the Internet telephony is free of charge You should be informed abo
221. settings Call Through The telephone numbers in the phonebooks of mobile phones are most often entered with a plus in front of the country code e g 49 The PBX can accept and use this format Configure the country code for this purpose COMset External numbers Location Use Check of Features 1 Configure Call Through and enter a mobile phone number as authorized number into the phone book 2 Call the Call Through number with that mobile phone 3 After the short tone dial an external number with area code via DTMF 4 Make this call Dependency Limitations In case of incoming calls via VoIP Voice over IP VoIP on page 82 only the connection to internal subscribers or groups is permitted due to security reasons because for VoIP calls the sender s tele phone number is not guaranteed to be the correct number and there fore the Call Through user cannot be identified sure enough 67 Features Function and Configuration Group Team Functions Group Team Functions Assign Log in Log out In addition to the internal subscribers the PBX is able to manage 64 groups with up to 20 members Internal subscribers can be member of more than one group These groups can be used in order to reach e g the internal subscribers of certain departments teams support marketing sales Your membership in a group does not mean that you are always called when your group is called If you do not like to be reachable
222. soft PC distributes this functionality on the network Third party network connection to individual computers so that telephony software e g OSITRON CTI or also other TAPI applications may use the TAPI functions The PBX is connected to the server via Ethernet interface If the user likes to dial on the client PC this command will be transferred to the server This transports it to the PBX that estab lishes the connection finally TCP IP network with HW requirements CTI server and CTI clients Version 1 4 PBX Version 2 3B system telephone COMfort SW requirements CTI software e g by Ositron and corre sponding server software perhaps consult the software vendor of the used CTI soft ware Release of the TAPI subscribers necessary in steps of 8 LAN TAPI gt LAN TAPI subscriber LAN TAPI gt Configuration Administration Dongle releases Dongle release Configuration via Setting via for explanations concerning the table see page 46 Configuration of the Feature Release the requested number of TAPI subscriber with the required release code Administration gt Dongle releases All subscribers that have to be controlled via a PC have to be selected on the page LAN TAPI gt LAN TAPI subscriber For the network connection to the TAPI server the port and the pass word have to be configured LAN TAPI Configuration Port and password prevent subscribers without the authorization from sending
223. specified sequence Open the window COMset gt 2TSM analog module Alarm settings The figure to the right shows the opened win dow with the settings for Example 2 on page 21 Under Exchange line selection number presentation you can set via which PTP connection an outgoing call should be estab lished You can select a specific external Sp port and therefore even the telephone number ES to be sent DDI This lets the subscriber aay being called see which door bell button the call is coming from Under Activate alarm select from multiple activations in the list field Under Number of alarm loops if all the set alarm subscribers have been called without the alarm being acknowledged the alarm run will be repeated according to the frequency Exchange line selection number presentation Tel no iz D DDI Alarm settings Activate alarm Number of alarm loops Alarm announcement Alarm announcement 1 D 1 Alarm subscriber internal or external with exchange line 32 access number 2 Alarm subscriber internal or external with exchange line access number 00533643243 3 Alarm subscriber internal or external with exchange line access number 4 Alarm subscriber internal or external with exchange line access number Alarm delay time in seconds 0 99 Alarm waiting time in seconds 0 99 Identification number for this alarm min 2 digits max 4 digits Name for the ide
224. ssing Call data If the Form Feed is activated a new page is used for each invoice copy If a partially printed page should not be ejected at the end of the text to save paper the Form feed has to be deactivated The copies are printed now one after the other and you may have to cut the paper Features Function and Configuration Hotel Functions for Reception and Room Telephones Use Check of Features 1 Check in one of the room telephones with the reception telephone 2 Make one or more calls with the corresponding room telephone 3 Check out this room telephones with the reception telephone and start the print out Dependency Limitations The PBX has a permanent call charge data memory for 3000 to 9000 data sets If the capacity of this memory is filled and some of the calls of along term guest are overwritten a text explaining that not all calls are listed entered under Missing Call Data is printed on the invoice The sum listed on the invoice is taken from the call charge meter that counts independently from the individual call data Tip Activate on the hotel reception telephone the Special dial tone if call data memory full COMset Internal subscriber scr gt Properties Signalization by tones Then you have the option to print out an informational invoice in time If you deactivated the registration of certain call types to save space in the Call data memory COMlist Call data charges gt Acquisition these
225. t 2TSM analog module Relay settings Slot 1D 2TSM TSM Relay settings Slot 1D H Here you define the functions of the respective relays Door opener function D On time of the door opener 1 6000 sec 2 Relay mode Identification number for this relay min 2 digits max 4 digits 4001 Name for the identification number door main entr Action Accept gt Execute Please note the connections as they are described in the Installation Manual in the chapter Modules Function and Connecting the Devices under Connect a Door Termi nal for Door Conversation and Door Opening via Tele phone JE Advice Under Name for the identification number enter an applicable description with a maximum of 16 characters Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX How to operate the door opener is described in the user manual in the chapter Talking to a visitor at the door door conversation This completes the configuration of the relay settings for the electric door opener 25 Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Connecting a Loudspeaker System for Announcements The 2TSM module lets you make announcements using announce US ment loudspeakers The audio signal is supplied via a Cinch jack on the 2TSM module At the same time a switching operation can be Advice carried out using a re
226. t General settings gt Remote configuration You can select an available MSN or select an existing bundle and enter a DDI assigned to the bundle This number is not to be used for the external call distribution and may not be for warded The entered DDI will be removed automatically from an available linear call distribution Use Check of Features 1 Configure room monitoring for a telephone 2 Take the receiver of another telephone off hook Dial the number of the previously configured telephone You can listen into the room Dependency Limitations It is not possible to make a call from the configured telephone and it cannot be called normally It is only possible to enable a single internal telephone of the PBX for Room Monitoring at the same time To deactivate Room Monitoring replace the receiver of the tele phone 78 Features Function and Configuration Limit Telephone Charges Cost Control Limit Telephone Charges Cost Control Exchange Line Authorizations If you want to prevent that high costs will accrue on the connection by dialling expensive numbers you can limit the dialling options of the individual subscribers and groups by exchange line authorizations HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via COMset Internal subscriber scr Setting via gt Properties Exchange line settings COMset Internal groups Properties gt Exchange l
227. t scr grp recept Select the group Waiting Field as the Waiting Field Reception COMset General settings Waiting Field reception Configure additionally the automatic call accepting Three settings are available 1 No automatic Incoming calls have to be put manually into the Waiting Field 2 On Busy Incoming Calls will be put automatically into the Waiting Field if all Waiting Field Reception telephones are busy 3 After x sec Incoming calls will be signalled x seconds in the Waiting Field Reception and then put into the Waiting Field automat ically if not previously accepted manually The announcement will be transferred as wav file Format A Law 8 kHz mono into the PBX and the volume can be adjusted COMtools gt Music on Hold announcements File selection gt Announcement before answering and COMtools Music on Hold announcements gt General settings For each of the available Waiting Field Receptions for all the B chan nels to be used set up a Waiting Field key which can be used to mon itor and process incoming exchange line calls On a PRI it is suffi cient to set the number of Waiting Field keys according to the number of callers expected since the B channels are dynamically assigned to the keys Also set up a key for internal calls in order to be able to pick them up directly COMfort Set or COMfortel Set If you like to deactivate the function for individual Waiting F
228. t deactivated Day deactivated Night deactivated Day active 70 Might active 20 Day deactivated Night deactivated Day deactivated Night deactivated Function CF immediately Target number CF on busy Target number CF on no response Target number CF if all are logged out Target number Multi path Call Forwarding Target number Action Accept gt Execute Note that the settings here apply to all configurations For configuration dependent settings you need to work with group profiles for more information on this see Creating Setting up and Assigning Group Profiles on page 44 JE Advice COMset Internal groups Subscriber assignment Subscriber assignment to internal groups Group Please select a group 49 Reception e Subscriber assignment Ringing delay is only valid for ringing sequence all 32 Comfortel 2500 D y Thee a A 33 ISDN telephone 1 D Ki SN a A 34 ISDN telephone 2 D from ES D until ES D E Action Accept D gt Execute Aas Telephone number name Under Priority you can set the corresponding sequence when using ringing sequences No further settings are currently required The subscribers are now assigned to the group Reception JE Advice In order to avoid all the telephones in a group from signal ing at the same time when a call comes in you can choose specific ringing sequences for more information on this see
229. te that in case of a VoIP connection as preferred exchange line the reliability may suffer compared to the fixed network connec tions It makes sense to release at least one fixed network connection in addition For this purpose it is possible to allocate priorities for pre ferred exchange lines Some providers create the impression the Internet telephony is free of charge You should be informed about the actually costs in the tar iff tables of the corresponding providers As the connection to a fixed network telephone is made via the so called gateways connection computers the location of the gateways is relevant for the call charges This is especially important for calls to foreign countries that can be more expensive than real fixed network calls if the gateways is not also in the same foreign country The transfer quality and also the reliability of Voice over IP depends in a high degree on the quality of the used Internet connection You can deactivate an already configured account by selecting no provider under COMset Voice over IP VoIP Accounts tempo rarily This way all the other data will stay unharmed and you can acti vate the account later by selecting the right provider again Then the registration procedure until all green indication points appear has to be made again 4 Precondition for a free of charge call is a broadband Internet connection with a corresponding tariff e g DSL flatrate for that ad
230. telephone will be blocked for 10 seconds for further calls This CLIP timeout is necessary for some tel ephones but can be disabled COMset Internal subscriber scr gt Properties Analog settings If the telephone has no internal phone book the name has to be entered into the phone book of the PBX to have a name display COMtools Telephone book Telephone numbers Additionally internal names of the PBX are presented Use Check of Features 1 Call CLIP capable internal telephone from external telephone 2 Check the presented number Dependency Limitations 54 Number Display CLIP at the called Partner out bound Number Presentation With this feature the selection of the number presented to the called partner is possible The number may be differently presented for a business and private call as well as for a call as member of a group HW requirements Soe SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal subscriber scr gt Properties gt Exchange line settings COMset Internal groups Properties gt Exchange line settings for explanations concerning the table see page 46 Configuration of the Feature The outbound number presentation can be configured individually per subscriber for business and private calls COMset Internal sub scriber scr Properties Exchange line settings and group dependent COMset
231. telephones will be con trolled by the reception telephone with the check in out Exchange line authorizations configured under COMset Internal subscriber scr gt Properties gt Exchange line settings are not active The hotel room telephones should not be assigned to a group COM set Internal groups Subscriber assignment System telephones COMfort 1000 1200 or 2000 as hotel room tele phones To avoid misunderstandings the value for cost per charge unit configured in COMfort Set or COMfortel Set should match the value configured under COMlist gt Call data charges General set tings Print Function This function allows the printout of the guest s accrued call charges as an invoice or interim invoice with single call data set listing This function is controlled with the reception telephone serial printer the A4 printer EPSON LX300 is recommended HW requirements SW requirements Version 1 4 PBX Release of the hotel function with number of reception and room telephones neces sary in steps of 8 Dongle release Configuration via Setting via form COMlist Call data charges Acquisition COMset Hotel function Create print for explanations concerning the table see page 46 Configuration of the Feature Configure the V 24 mode no special function COMlist gt Call data charges Acquisition The hotel reception telephone for controlling the print out functions
232. ter Telephone number from until Six E Action Accept gt Execute US If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name port and device type be available for entries Advice It is a good idea to not connect more than two devices on each S port in order to allow separate calling on either of the two B channels COMset Internal subscriber scr gt Telephone numbers Slot 1C 8UPO Subscriber 8UP0 module Slot 1C Ky Lo 11 48 112 Here you configure the internal numbers of the subscribers and define the corresponding port and device type Name Properties Port Port 2 D Port 2 D Port 1 D Device type CoMfortel telephone D ISDN telephone D ISDN telephone D Comfortel telephone D Comfortel 2500 rl J ISDN telephone 1 Ed ISDN telephone 2 FA the first available telephone number from your telephone numbering plan under from In the Name column enter an applicable description with a maximum of 16 characters Under Port select the port where the device is connected from the list field Under Device type select what type of device you have from the list field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX You must repeat this proce dure for each telephone number
233. ternal Call Distribution to Subscribers and Groups 47 Door CallDISTIDUUON ra a R S E E a eT 48 Second INGE Bells eane aaa aa aa aa a a a 48 GallOrder orhe E elle RO 48 Call Forwarding for individual Telephones GubscrberCE an 49 Call forwarding for external Numbers MGNITDDLCE ccc ccccccsesseeeeeecssecsseecaeceseceseeseeeeseeecaeeceeecsuesseeecseesseeceaeessueesaeessaessesseeeseneeess 49 Call forwarding for individual Groups Group CF occ ccceceseceseccsseceseeecseecsseeseeceaeesseeeseescseecseeecseeessesseseseesseeesseeecasessaeeseeesseeseeestetenieess 50 Eeleren ee 51 BUSY OMBUS EE 51 Stay reachable via B Channel ReServattion ccccccccccsssssseccseecsseecseecsasceseeseeseseeseseecseecsaecseesesaeseeesseesecaeeceueecseeceaseeeesseeeseasesesseceessaeeseesegs 51 BS NAN EE 52 RTOS IF All VAIN EE 52 Atama ei te e eB E EE 52 Call Transiet ECT Gomme Ct EE 53 Enee Pary Conierenc ero Ce AEN 53 Number Display CLIP on the own Telephone 54 Number Display CLIP at the called Partner outbound Number Presentation cccccccccccsecssseccssecesseeecaecesseeesseeeeseeecsseeecaeeeeees 54 Calling Line ddentiicaton Resticuon CEIR EE 55 Connected Line Identification Presentation COLP Number Presentation INCOMING ssnssnnsnnsnnnsnnnnnnnnnennsnnnnnnnnnnnnnrnnsrnnrnsrnssrnnennn 56 Automatic Callback oni BUSY COBS EE 56 Automatic Callback Om NOsRebly C CINE EE 57 Call Forwarding CFU CFB CFNR CD PRY for
234. th the settings for Example 2 on page 21 Both door terminals for the 2TSM module are listed under Door terminal An internal subscriber number is entered under Telephone number for door termi nal Enter a subscriber number with a maxi mum of 3 digits from your internal telephone numbering plan here In the Name column enter an applicable description with a maximum of 16 characters Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX No further settings are required This completes the telephone number assignment for the door termi nals COMset 2TSM analog module gt Telephone number TSM N Subscriber 2TSM analog Door terminal Telephone number for door terminal 1 101 Name main entrance 2 Telephone number for the audio output Audio Out Telephone number Second ringer configuration dependent by corresponding call distribution Slot 1D activated for subscriber group active while pressing the door bell button 1 Main entrance Alarm input active while pressing the door bell button 3 active while pressing the door bell button 4 Action Accept gt Execute Please refer to the information about the door terminal telephone number in the help function for the software Advice 23 Configuration Guide Adding an Analog COMmander 2TSM Door Switching Music Module Door terminal call distribution When
235. the online name search to add missing names or perhaps to update existing names With a mouse click on the magnifier in the column External partner of the call data list the backward search is started under www dasoertliche de If an entry was found name and per haps the address of the calling partner would be displayed It is pos sible to edit this entry before transferring it into the column external name truncated to a maximum of 16 characters and store it into the data set or in all data sets with the corresponding telephone number as well as into the telephone book of the PBX Via mouse click on the book in the column external name of the call data list the telephone number and name of the external calling part ner can also be stored into the telephone book of the PBX Broadband Internet connection e g DSL connection and Router HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset General settings gt General Administration Server configuration for explanations concerning the table see page 46 Configuration of the Feature To resolve the name of the Internet addresses e g www dasoertli che de the integrated web server as well as a PC connected to the Internet needs the address of a DNS server Preferably the DNS server made available by the Internet Service Provider has to be entered the Webserver cannot find th
236. the Feature Activate the automatic dialling and enter an internal or external target number COMset gt Internal subscriber scr Properties User settings Use Check of Features 1 Configure automatic dialling on a telephone 2 Tale the receiver off hook The configured nu8mber will be dialled automatically Dependency Limitations Please pay attention if you start to dial manually to the fact that some telephones do not dial immediately after pressing the key sometimes delayed by gt second The Baby Call Hotline may be configured directly from a telephone if this setting is not controlled by a profile T7 Features Function and Configuration Use Security Functions Room Monitoring A room can acoustically be monitored from internal or external callers if room monitoring has been enabled for a telephone in the room HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via COMset General settings gt Remote Setting via configuration Internal telephone to be monitored for explanations concerning the table see page 46 Configuration of the Feature The room monitoring can only be configured on the monitoring tele phone itself Take the receiver off hook and dial 8 61 Put the receiver besides the telephone For the external room monitoring the remote programming and switching MSN DDI as well as the external PIN have to be configured COMset g
237. the door bell rings both internal and external subscribers as well as groups can be signaled You can assign a separate target number for each door bell button for this Open the window COMset gt 2TSM analog module Door gt Scr grp external Konfig 1 Module The figure to the right shows the opened win dow with the settings for Example 2 on page 21 In the Door bell button column all the door bell button inputs for the selected module are listed Under Exchange line selection number presentation you can set via which PTP connection an outgoing call should be estab lished You can select a specific external Sp port and therefore even the telephone number Door bell 1 Main entrance Alarm input Slot 1D Door bell 3 Door bell 4 COMset 2TSM analog module Door gt Scr grp external SS Door terminal distribution door gt scr group external 2TSM modules Destination number internal or external with exchange line access number Exchange line selection number presentation e All ext lines or internal Special So connection VoIP account Tel no D DDI All ext lines or internal Special So connection VoIP account e All ext lines or internal Special So connection VoIP account Action Accept gt Execute to be sent DDI This lets the subscriber being called see which door bell button the call is coming from Under Destination number internal or
238. the next configuration Therefore the overview also shows that the weekend is running entirely in Night operation Night operation starts on Friday at 6 p m and does not end until Monday at 7 30 a m At that point Day operation is accepted COMset 2TSM analog module Door gt Scr grp external Door terminal distribution door gt scr group external 2TSM modules GE Slot 1D BS Slot 1D Door bell 1 main entrance Alarm input Door bell 3 Exchange line selection number presentation o All ext lines or internal Special So connection VoIP account Tel no i DDI All ext lines or internal Special So connection VolP account Tel no E sl DDI All ext lines or internal Door terminal distribution door gt scr group external 2TSM modules Door bell 1 main entrance Alarm input Door bell 3 The switchover of the configurations can be done manu ally at any time even by an internal subscriber in as much as he has the permissions to do this This also means that during Day operation the switch to Night operation can be made manually How to perform a manual switchover of 36 R connection Exchange line selection number presentation All ext lines or internal Special So Tel no 4711 0 50 Anlagenanschluss ei DDI z VolP account All ext lines or internal Special So connection VolP account Tel no E D DDI x All ext l
239. the subscribers in the 8a b module are now assigned to the profile AB PROFILE The profile is now active for the subscribers in both Day and Night operation Advice Profile in Day Profile in Night all subscribers are assigned to the profile Standard phone Lessel AB PROFIL D erR sl AB PROFIL D o You have the option here of assigning a separate profile to each subscriber in every configuration This means that the subscribers can have different proper ties for different configurations 41 Configuration Guide Working with Profiles Removing subscribers from a profile You can remove subscribers at any time from the profiles whenever necessary For exam ple here the fax machine needs to be removed from the AB PROFILE during the day Open the window COMset gt Internal sub scriber scr gt Profile assignment Slot 1E 8a b The figure to the right shows the opened win dow with the subscribers from Example 2 on page 21 In the Profile in Day column select the Standard phone profile here the fax machine from the subscriber line list field Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX COMset Internal subscriber scr gt Profile assignment Slot 1E Gab Subscriber profile assignments 8a b module Slot 1E A configuration depending profile can be assigned to each subscriber Profile in Day Profil
240. tion D 4000 Relay mode Identification number for this relay min 2 digits max 4 digits Name for the identification number main entrance Action Accept gt Execute Please note the connections as they are described in the Installation Manual in the chapter Modules Function and Connecting the Devices under Connect a Door Termi nal for Door Conversation and Door Opening via Tele phone Advice The completes the configuration of the door hands free terminal Relay settings for the door opener in Example 2 in Slot 1D To use the door opener function for opening doors using telephone equipment a relay is required which is configured here Open the window COMset gt 2TSM analog module Relay settings gt Slot 1D 2TSM The figure to the right shows the opened win dow with the settings for Example 2 on page 21 with relay 2 Relay 2 and relay 5 are available for the door opener function Under Relay Mode select the correspond ing operational mode in this case the door opener function from the list field Under On time of the door opener for the door opener set the time for the relay needed to open the door safely Under Identification number for this relay assign a unique number from your internal telephone numbering plan 2 4 digits How to operate the door terminal is described in the user manual in the chapter Talking to a visitor at the door door conversation COMse
241. tive again HW requirements ECK SW requirements Version 1 4 PBX Dongle release COMset External numbers PTP con nections Call Forwarding COMset External numbers gt PTMP connections Call Forwarding Configuration via Setting via COMset Internal subscriber scr gt Properties Authorizations for explanations concerning the table see page 46 Configuration of the Feature Via COMset External numbers PTP connections Call Forward ing a DDI call forwarding may be configured Via COMset gt External numbers PTMP connections Kk Call Forwarding an MSN call forwarding may be configured You can configure per port that MSN DDI call forwardings may be configured via network provider instead of the 2nd B channel COM set External numbers PTP connections Call Forwarding and gt PTMP connections Call Forwarding The configuration via tele phone of the user stays the same It may be possible that the config uration time time to acknowledgement may be longer The delay time for the MSN DDI call forwarding on no Reply config ured via 2nd B channel may be changed per port COMset External numbers PTP connections Call Forwarding and gt PTMP con nections Call Forwarding The delay time for the MSN DDI call for warding configured in the central office is fixed to 20 seconds The default configuration for the MSN DDI call f
242. to the user himself For these settings you have to make a hook in the column Profile controlled set tings For the settings that do not have to be profile control led the little hook has to be removed in the column Profile controlled settings In this case the setting in the column Property is without meaning If the profile was created and assigned to a sub scriber the features of the extension can be reviewed and changed under COMset Internal subscriber scr gt Properties for groups COMset gt Internal groups Properties This is also possible for the user later In the column Mode the features of the extension are presented in an overview If the PBX uses several configurations e g for day night holidays and if different profiles are in use for the telephone group you can learn this from the differ ent entries listed on under the other To differ the changeable entries from the permanent ones all entries are marked in colours Red character colour The setting is not released by the administrator to be changed by the user in other words controlled by the profile Green character colour The setting can be changed by the user If you like to change a setting requirement the corre sponding entry is marked in green you will achieve it by working in the column Property Settings that you can do here are listed in green colour in the column Mode If a setting is only c
243. tting busy after one connection makes sense if the group is used to call one user on several telephones HW requirements SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal groups Properties gt Reachability for explanations concerning the table see page 46 Configuration of the Feature Via COMset gt Internal groups Properties Reachability Busy on Busy can be activated for a group Use Check of Features 1 Configure Busy on Busy with Busy after 1 connection for a group 2 Call the group 3 Accept the call on one of the ringing telephones 4 Call the group again You have to hear the busy tone now Dependency Limitations The functions Busy on Busy and Announcement before Answering see Announcement before Answering Greeting Message on page 62 can work hand in hand If the function Announcement before Answering On busy or Always is activated it may be nec essary especially with a S2M connection to limit the number of call ers that are put on hold into the Waiting Loop automatically To reach this the function Busy on Busy can be activated for a certain number of connections If e g 2 telephones are logged in to the correspond ing group and both are in a call a maximum of 4 callers will be put into the Waiting Loop in case of a limitation of 6 Then all additional callers will hear the busy tone This way the situat
244. ty for a telephone 2 Take the receiver off hook of the corresponding telephone and dial a number with area code You will hear the busy tone Dependency Limitations When dialling a local number telephone number without area code via VoIP and GSM connections the area code entered under COMset gt External numbers Location will be automatically dialled as a pre fix Currently emergency calls via VoIP see Voice over IP VoIP on page 82 cannot completely be guaranteed by all providers This refers to the connection with the emergency center as well as provid ing the geographic location of the caller which is so important in case of an emergency call Due to this reason existing VoIP accounts are not used for emergency calls the calls to telephone numbers entered under COMset E Emergency call Therefore when selecting only incoming with emergency call authorization only incoming calls can be accepted on the corresponding connections When selecting only internal with emergency call authorization no external calls can be done on the corresponding connections 79 Features Function and Configuration Limit Telephone Charges Cost Control Call Deblocker outbound Release Numbers To extend the dialling options of a restricted exchange line authoriza tion by specific numbers Numbers of certain telephones or certain area codes you can extend the exchange line authorizations by Call Deblockers As Call D
245. u can simply skip the sections that do not apply to your system COMmander Basic 2 The compilation of the most important mod ules is exemplified here and may vary from your PBX The basics for Note that this section thoroughly describes only the using the modules can be found in the Installation Manual in the e most important settings You will be referred to the cor chapter Modules Function and Connecting the Devices i iani responding sections for additional settings mportan Example 1 Location PTMP connection PTP connection Germany MSN PBX base number 4711 trunk bundle Country code 0049 4712 DDI 0 50 4713 Global Call 0 Cremlingen 4714 Local area code 05306 NT NT NT DOE DOE DOE COMmander Basic 2 Analog Answerer Voicemail Center 461 2 Internal 20 Analog telephone COMfort 200 Internal 21 System telephone COMfort 2000 plus External 4711 21 System telephone COMfortel 2500 Internal 42 ese Internal 32 External 4711 42 External 4711 0 oo Analog telephone COMfort 300 External 4712 Internal 22 External 4711 22 Standard ISDN telephone 1 Internal 43 hiemalis ed External 4711 43 External 4711 33 Internal 23 External 4711 23 Upo So PC with ISDN PC controller Adapter Standard ISDN telephone 2 f Internal 44 i oe External 4711 44 SE Internal 34 External 4714 External 4711 34 Internal 30 External 4711 30 External 4713 Connected devices with information a
246. uerswald COMmander 34 DEF e Auerswald COMmander 22 S e 3 Auerswald COMmander 23 21x Auerswald COMmander 24 GHI MNO Auerswald COMmander 25 P 4 6 uerswald COMmander 26 Line v Line Properties Address 36 wi IV Use Phone Dialer for Cancel lo ON ID in L Ku a BE Be Auerswald COMmander 424 Auerswald COMmander 433 Auerswald COMmander 434 Auerswald COMmander 435 Line IPCONF Line LPT1 RAS PPPoE Line0000 RAS VPN Line AN Miniport L2TP Miniport with Windows XP GER File Edit View Phone Windows Help Z Add to Speed Dial List a og Se 4 EE Di Speed Dial List lew Join leave Refresh Hide Calls Preview Ee EE q ES The selected server is not responding It might be down or temporarily overloaded Add Directory To try again click Refresh Delete E Ortons lt 2x Speed Dial GF Conference Room Lines Audio Video Preferred line for calling Phone 1B Intemet m Line used for E Done calls Si Intenet calls l lt Auto Select gt ba d COMmander Auerswald COMmander 21 Auerswald COMmander 23 Auerswald COMmander 24 Auerswald COMmander 25 Auerswald COMmander 26 Auerswald COMmander 31 Auerswald COMmander 32 Auerswald COMmander 33 Auerswald COMmander 34 Address 0 id COMmander 34 Address 1 Ka Internet conferences Changes Die Lines Audio
247. under COMset gt General settings General depending on the country settings of the PBX The setting Call charge recording changes with subscriber COMlist gt Call data charges General settings will cause to assign the occurring charges from the time of transfer of external calls to the connected internal telephone On the ISDN exchange line the feature Advice of Charge during the connection AOCD is necessary oth erwise all charges are assigned to the last subscriber Use Check of Features 1 Start a chargeable call with an analog telephone supporting charge pulses 2 Check the display of charges Dependency Limitations Features Function and Configuration Reception and Secretary Function and Announcement before Answering Reception and Secretary Function and Announcement before Answering Boss Secretary Function This function shields the boss telephone against direct calls by redi recting these calls to the secretary s telephone The main difference to a standard call forwarding is that the boss telephone can be reached from the secretary s telephone and important calls can be switched from the secretary to the boss telephone at least two system telephones COMfort 1000 1200 2000 plus or COMfortel 1500 2500 HW requirements SW requirements Version 1 4 PBX Version 2 3B system telephone Version 1 7 COMfort Set or COMfortel Set Dongle release Configu
248. uration COMmander Basic 2 has operating states that can be activated during specified times This includes day operation night operation lunch break operation etc The following parameters can be configured and modified Assigning profiles to the subscribers refer to the chapter Working with Pro files on page 40 fallback options for the external ports door termi nal call distribution relay settings in configuration dependent mode and call distribution Creating a Configuration Example configuration for a week with automatic configuration switching Configuring Day and Night operation Here you are shown how to create different configurations that you need for Day and Night operation for example Open the window COMset gt Configurations gt Create configurations Configuration names The figure to the right shows the opened win dow with the factory settings for configuration Vv creation With the COMmander Basic 2 you can set up to eight different con figurations operational states that are manually or automatically switchable Using an example the procedure for creating a Day And Night con figuration in the COMmander Basic 2 will be demonstrated step by step You can set up additional configurations based on this proce dure COMset Configurations gt Create configurations Create configurations KA 1 6 10 Configuration name Identification number Konfig 1 Action Accept el gt JE
249. ut the actually costs in the tar iff tables of the corresponding providers As the connection to a fixed network telephone is made via the so called gateways connection computers the location of the gateways is relevant for the call charges This is especially important for calls to foreign countries that can be more expensive than real fixed network calls if the gateways is not also in the same foreign country The transfer quality and also the reliability of Voice over IP depends in a high degree on the quality of the used Internet connection GSM Gateways take external calls automatically This way costs may be charged to the caller even if nobody takes the call on the internal destination side The VoIP GSM routing is also done in case of call forwardings to external telephone numbers door exchange line calls and Call Through calls The CSV import into the table of exception telephone numbers is restricted to the telephone numbers and the name All fixed line net work connections under 1st dialling and send busy for the 2nd and 3rd dialling is entered for the imported telephone numbers This has to be adapted manually later Do not enter the telephone numbers for software updates PBX sys tem telephone etc in the table of exception telephone number 5 Precondition for a free of charge call is a broadband Internet connection with a corresponding tariff e g DSL flatrate for that additional costs will be charged
250. ve First open the window COMset gt Internal groups Telephone numbers Group numbers 1 64 The figure to the right shows the opened win dow with the corresponding example settings In the Telephone number column enter a 1 group number In this case 49 under from Running number information see Distributing Calls on page 17 Function settings in the following categories can be configured in group properties exchange line settings call forwarding reachability group internal Subscribers assigned to a group can log into or out of a group Sub scribers can also be assigned to more than one group A subscriber can decide for himself which group to log into A practical example explains how to work with groups If there is no reply the call should be taken by answering machine 20 The subscribers from Example 2 on page 21 should be assigned the telephone numbers 32 to 34 in this group Finally subscriber 33 should be removed from the group COMset Internal groups Telephone numbers Group numbers Reception In the Name column enter an applicable description of the group with a maximum of 16 characters in this case Reception from until Zu E Action Accept gt gt Execute Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX Repeat this procedure for cre ating additional groups The group named Rece
251. via the group number for a certain time but only as an individual sub scriber you will be able to log out of this group This way there are active and passive members of the group This function can be important for members of service lines or call centers who do not like to be available for their customers around the clock Group functionality is not available for a subscriber that is logged out but only for a certain period There are three different modes to log in MM incoming outbound M only incoming M only outbound A subscriber that is member of several groups can only be logged in outbound in one single group at the same time If he likes to get also the calls of the other groups in this case he will be able to log in there as incoming Therefore he will be in the call distribution of more groups for internal public exchange and door terminal calls With log in outbound into a certain group the subscriber gets a number of features authorizations of the group which will replace his own features authorizations as an individual subscriber in case of outbound business calls e g exchange line authorizations HW requirements Ix SW requirements Version 1 4 PBX Dongle release Configuration via Setting via COMset Internal groups Telephone numbers COMset Internal groups Profile assignment COMset Internal groups Subscriber assignment COMset Internal gr
252. with divergent call distribution In the first step open the window COMset gt External numbers PTP connections gt DDIs The figure to the right shows the opened win dow with the settings for Example 1 on page 11 Under Direct Dial Inward numbers for the PTP connection trrunk bundle select your PTP connection from the list field Under from enter your first divergent DDI In the Name column enter an applicable description with a maxi mum of 16 characters COMset External numbers PTP connections gt DDIs Entry of Direct Dial Inward numbers DDI Enter the Dis into this table that are not included in the linear call distribution Direct Dial Inward numbers for the PTPArunk bundle 4711 0 50 PBX number D ix jong D Ringer rhythm Ringer rhythm for above mentioned PTP connection runk bundle DDI Name Reception 1 xlong D from ix jong D until Six E Action Accept gt Execute cS Telephone numbers that diverge from the linear call distri bution need to be located in the assigned DDI range Advice If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name and ringer rhythm be available for entries Under Ringer rhythm select the ringer rhythm from the list field Confirm this by clicking the Execute button in the action line i
253. xchange line settings by clicking it The figure the right shows the opened window with the categories and available functions In the Exchange line authorization busi ness line select the check box for the Pro file controlled settings Then under Prop erty select the corresponding property from the list field In the Exchange line authorization pri vate line repeat the procedure for setting the property Confirm this by clicking the Execute button in the action line in order to apply the settings in the PBX The profile AB PROFILE is now set up Profile configuration for AB PROFIL Accept profile settings from E D q settings Exchange line settings gs Authorizations Special functions Signalization by tones Function Exchange line authorization business Exchange line authorization private Call restrictor outgoing business Call restrictor outgoing private Call deblocker outgoing business Call deblocker outgoing private Short code dialing authorization business Short code dialing authorization private Preferred exchange line business Preferred exchange line private Telephone number presentation outgoing business Telephone number presentation outgoing private Telephone number presentation incoming Action Accept gt Execute Assigning a profile to subscribers in Example 2 in Slot 1E COMset Internal subscriber scr gt
254. y where each folder can be described with a unique path using the PBX For reasons of simplicity this path information will be shown above After set up start the Web interface Enter the user name admin each figure for each configuration example This shows the exact and the 6 digit Admin PIN and confirm by clicking the Log in button location of each menu option in the tree structure Module Configuration Module configuration is necessary for telling the PBX in which expansion slot the Gau mod ule is located Now open the window COMset gt Module configuration Selection of modules The figure to the right shows the opened win dow with the settings for Example 3 on page 29 In the Slot column each module slot on the mainboard is listed Slot 1A to 1E In the Module column select the corre sponding expansion slot where the Sau mod ule is inserted and select the Gau module from the list field Modules that have already been inserted are in black in the list Available module slots are set to no defined No settings need to be con figured on the CPU If the configuration is cor rect all the control entries should be in black Configuring these settings completes module configuration COMset Module configuration gt Selection of modules Selection of modules Selection of modules Slot Configuration options Mainboard A PP Al VATE DDIs j Slot 1A s2M Som module D Cal
255. you have made on your PBX 33 Configuration Guide Setting up a Day Night Configuration Copying a Configuration As soon as you have created a new configuration it needs to corre spond to the previously valid or a similar configuration Copying the Day configuration to Night configuration COMset Configurations Copy configurations Copy configurations Here you are shown how to transfer an already existing configuration to a new config uration Open the window COMset Configurations gt Copy configurations The figure to the right shows the opened win dow with the settings for a 1 1 copy of the con figuration Day transferred to Night In the Source column select the configura tion you would like to copy from the list field In the Target column click the check box to select a configuration that is already set up and should be identical with the previously selected source Profile assignment of subscribers Fallback options of the external ports Door terminal distribution Relay settings in the configuration dependent mode Only after this can you make all the configuration dependent changes Configuration dependent settings Add Replace Replace Replace Replace Day Replace Night Add Call distribution Replace Action Accept gt Execute In the Configuration dependent settings column click the check boxes to select the configuration dependent settings th

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