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1. 4 3 2 Viewing an HTML email Vodafone Email Plus now supports display of HTML email with fonts colours rich formatting and embedded or external images HTML email is more visual than basic text and offers a richer email viewing experience To read an HTML email 1 Open the email message in your inbox The email appears as a truncated plain text email 2 Tap the Download Now link to download the full message SE visto com E ULC Fwd Kolinsky Sable Brushes at Great Prices Tap to scroll right Y Internet pictures blocked To view this email as a web page go here Reply All Figure 25 HTML Email Image Security 3 The HTML elements download without the graphics External images will appear as placeholders to protect you from any security risk of downloading external references the behaviour in Microsoft Outlook is similar To retrieve all external images and view all graphics in the HTML Email tap the Internet pictures blocked link 27 VODAFONE EMAIL PLUS USER GUIDE sc visto com To view this email as a web page Reply All ES Figure 26 Download Internet Pictures 4 Tap the Download Internet pictures link 28 VODAFONE EMAIL PLUS USER GUIDE visto com mag YTI x ok Reply All Figure 27 HTML Email 5 The HTML features load The scroll to the right tap on the Tap to scroll right link Use the scroll bars to navigate through the email
2. To download an attachment 1 Open the message that contains the attachment 2 Tap the name of the file at the top of the email 3 Tap Yes to download the attachment 4 A green arrow appears on the attachment icon When the green arrow disappears the file is downloaded to the mobile phone 5 To view your attachment tap on the attachment A list of downloaded files appears Tap the file you want to open Alternatively go to Start gt File Explorer and navigate to the folder where you saved the attachment 4 3 6 Sending an email with an attachment 1 Open the email and reply or open a new email 2 Select Menu gt Insert You can insert a picture voice note or file visto com From lt kogg visto com gt visto com To Add Recipient In Picture Voice Note File Spell Check Cancel Message REE Tab a w cap a sl shift 2 J 3 cusa Lookup Send e u Figure 28 Select Attachment Type Message Options 31 VODAFONE EMAIL PLUS USER GUIDE 4 5 A list of the selected file type present on the mobile phone appears If you need to navigate to another folder tap the pull down tap at the top of the screen Select the folder the attachment is located in Scroll through and select the file you want to attach The Adding Attachment progress bar displays The attachment appears in the email Compose the email and select Send 4 3 7 Adding an ema
3. Add Contact adds a new contact to Vodafone Email Plus Online and your mobile phone See a 6 1 5 Adding a contact below for more information Delete Contact deletes the selected contact s from Vodafone Email Plus Online and your fx mobile phone See 6 1 4 Deleting a contact below for more information i Export Contacts exports a contact from your contact list to an email service provider Gmail or A Hotmail mailbox See Section 6 1 5 Exporting contacts on page 41 a Merge Contact allows you to combine contacts that are duplicates See Section 6 1 7 Merging if Contacts on page 42 a Table 1 Contact Icons 6 1 2 Importing a contact 1 Select the email service provider mailbox you want to import contacts from 2 Enter the password for the selected email service provider account and select the contacts to import 3 The imported contacts are added to your contacts list and are synchronised to your mobile phone 6 1 3 Adding a contact 1 Select My Contacts from the Welcome Screen 2 Toaddacontact click the a icon 3 Enter the contact details The various tabs organize the information into Personal Information Phone Numbers Internet Address and Postal Addresses 4 Click Save when finished The contact is added to your contact list 6 1 4 Deleting a contact Select the contact s in the list by placing a tick mark in the checkbox Click the Delete Contacts icon 6 1 5 Exp
4. If you did not receive an SMS with the link open Internet Explorer from the main menu on your mobile phone Enter the following URL in the browser http emailplus vodafone ie ota VODAFONE EMAIL PLUS USER GUIDE 7 Internet Explorer vag YT UC S http llemailplus vodafone ielota e http lemailplus http i emailplus vodafone ie ota vw ielota Je Download and Install VF Ireland WM2005 cab to Internal Storage Sec EE Figure 7 Download File 2 Tap Yes to download and install the selected file In order to install the software after the download ensure the Open file after download option is ticked Note If download does not start immediately tap the Download Software link A progress bar displays the download and installation progress VODAFONE EMAIL PLUS USER GUIDE Vodafone Email Plus amp Y Welcome Vodafone Email Plus enables you to stay connected to your work and friends whilst on the move by pushing your email to your phone The service e Is easy to set up and use e Works on up to 5 different email accounts e Supports Gmail MSN Hotmail and many more e Enables you to download view edit and forward attachments Setup now Eg Learn more Figure 8 Welcome Screen 3 Tap Setup Now in the Welcome Screen If you need more information about Vodafone Email Plus tap Learn More Vodafone Email Plus Zi Lu 12 Terms and Con
5. Corporate Email Internet Email Select Cancel Figure 17 Email Accounts 2 Select one of the named accounts from the list of email providers Or select Internet Email if you want to set up a standard mailbox using an ISP that is not explicitly mentioned on the list 18 VODAFONE EMAIL PLUS USER GUIDE s Vodafone Email Plus Zi Yi x ok Setup Account Google Mail A Username Password Lo Login Eg Cancel Figure 18 Login Example for Gmail Account 3 Enter your email address in the Email Address or Username field NOTE For certain named email service providers the domain name may be pre filled by default but you can edit this text to login to a specific domain hosted by this email service provider 4 Enter your login password in the Password field 5 Tap Login 6 If your login fails the email setup screen indicates that you will need to provide technical settings such as your Login Name and Mail Server If this occurs a Tap OK b Verify that you have entered the correct email and password Click Login c Enter your Login Name and the Mail Server Tap Login 7 Accept any Terms of Conditions that may appear 8 Aprogress bar displays the email retrieval process 19 VODAFONE EMAIL PLUS USER GUIDE s Gmail M rag Yi x X Inbox w Received Jen Bekma 3 4 09 4 28K Wednesday Edition Kent R 2 Disqus 3 3 09 2K cellissimotumbles Re Cellissi
6. Ensure that the Vodafone Email by opening the Status Screen and Connect Please ensure that you e and allow a few minutes to connect rily stuck in the Outbox is stuck in the Outbox folder on the essage in the Outbox you may want t again This will force the device to ain your email account via Webmail time to time issue challenges nd email delivery In this case you will need to accept solve the challenge in your webmail account be fore retryi ng to send email from your mobile handset have sent a message but it is not received The message may have been Check that the message is not stuck in your loca the mobile p from Vodafo Outbox folder on hone If this is the case you may want to disconnect ne Email Plus and connect again Th your message from the Outbox is should submit caught in the spam folder of your recipient s email account Ask the person you sent the email to check the spam folder For m can be avoided please see Q ore information on how this situation uestion 8 in the FAQ section have requested an attachment but it does not download This may occur if your mobile phone is low on memory Free some memory by decreasi Section 7 4 2 Message lim ng it on page 48 or by deleting files o your mobile phone and try to download the attachment agai up to n your inbox message limit refer can t synchronise upd
7. Gmail 1 Unread 3 Active tasks No upcoming appointments Notification Contacts Figure 23 Home Screen For each mailbox the label of the mailbox appears and you can view the number of new unread email messages The status of your Vodafone Email Plus connection is also shown e g Connected Disconnected Waiting etc NOTE You will only receive email messages and PIM updates when Vodafone Email Plus is connected 4 3 Working with emails This section describes how to read reply to forward and create new email messages 4 3 1 Reading an email To read an email scroll to the email and tap to select the email The email message appears Viewing the email also provides you with several options for working with email To save space and allow for quick message retrieval your messages will initially be displayed with header subject and part of the text The rest of the text is often truncated if the size of the email goes beyond 2Kb 25 VODAFONE EMAIL PLUS USER GUIDE netbook with 3g wireless html Apple s newest Macbook is not really the greenest Inhabitat http www inhabitat com 2009 02 19 is it green the new macbooks Dell pre Get the rest of this message 35K Reply All Figure 24 Truncated Message For each message you can download the full text by selecting Menu gt Download Message You can also scroll through the email message and select the Get the rest of this message l
8. document may contain information regarding Visto s future plans including roadmaps and feature sets not yet available It is stressed that this information is non binding and Visto creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract detrimental reliance and or promissory estoppel or similar theories Patents Legal Information amp Trademarks Copyright 2009 Visto Corporation Visto the Visto logo Constant Sync and worklife freedom are either trademarks or registered trademarks of Visto Corporation All third party trademarks trade names or service marks are the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Visto s technology is protected by U S Patents 6 085 192 5 968 131 6 023 708 5 961 590 6 131 116 6 151 606 6 233 541 6 131 096 6 708 221 and 6 766 454 and the following NTP US Patents 5 436 960 5 438 611 5 479 472 5 625 670 5 631 946 5 819 172 6 067 451 6 517 592 and various other foreign patents Other patents pending Third Party Marks All third party trademarks trade names or service marks used herein are the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Visto Corporation www visto com Le 101 Redwood Shores Pkwy Suite 400 tel 1 650 486 6000 B Red
9. read each agreement by selecting it from the list EULA Terms of Use Customer Note License Agreement Accept Gd Decline Figure 5 Terms and Agreements Screen 6 When installation finishes you will be shown terms and conditions Tap each link to read the End User License User Agreement abbreviated EULA Terms of Use Vodafone Customer Note and License Agreement Tap Accept to continue installation If you do not wish to continue installation tap Decline VODAFONE EMAIL PLUS USER GUIDE E Vodafone Email Plus amp Y ig ok Mailboxes Choose Email Type Hotmail IM Gmail A Yahoo M Eircom Ka Corporate Email A Internet Email Select Cancel Figure 6 Choose Email Type 7 Select the type of email account to set up For more information about setting up your email see Section 3 Setting up your email on page 12 NOTE If you have any problems with the installation process contact Vodafone Customer Service at 1907 2 2 Setup by downloading the Vodafone Email Plus software from the web When you signed up for Vodafone Email Plus you may have received an SMS with a link you can use to download the Vodafone Email Plus software Please check your SMS Inbox for this message Select the link in the SMS to open the mobile web browser to the download site If you cannot find the message please follow the procedure described below to install Vodafone Email Plus 1 Tap the link provided in the SMS
10. use to login to your computer at work Login fg Menu Figure 12 Enter Login Information 3 Enter your Microsoft Exchange email address and password Tap Login to login Vodafone Email Plus will attempt to discover your domain information and log in to your exchange account If Vodafone Email Plus is unable to find your server you are prompted to enter technical settings as indicated below E Vodafone Email Plus Z Yj ok Server Address 2 3 Enter the e mail server web address Email Website That is web address you have bookmarked or that you type into Web Browser to access your email remotely Example https mail company com owa Only connect if secure SSL Login gas Menu Figure 13 Server Address VODAFONE EMAIL PLUS USER GUIDE a If Vodafone Email Plus cannot automatically discover your account you are prompted to enter the web address you use to access Outlook Web Access for Microsoft Exchange i e this is the web address you need to enter when accessing your Exchange mailbox over the internet Select Only connect if secure SSL to login in over a secure connection recommended Click Next b Ifyou use Microsoft Exchange for company email you may need to enter your Windows user name use to login to your computer and Windows Domain the domain your computer is on Your company s IT Department can provide this information Click Options gt Login Note This is only r
11. you can turn off the service Open Vodafone Email Plus by clicking the icon In the Status screen tap the Connected link at the top of the screen Tap Disconnect Remember to reconnect the service when you return home e Use Vodafone Email Plus to view create and send email Your mobile phone may have a separate email application that may not use the features described in this user guide e To uninstall the Vodafone Email Plus application from your mobile phone 1 Exit Vodafone Email Plus 2 Goto Start gt Settings 3 Select the System tab 4 Tap Remove Programs 5 Select Vodafone Email Plus from the program list and tap Remove 6 Confirm that you want to remove Vodafone Email Plus by tapping Yes Note You may still be charged for the service To cancel the subscription contact Vodafone Customer Service 49 VODAFONE EMAIL PLUS USER GUIDE 9 Troubleshooting There are times when you may need some more help to understand temporary failures Please keep in mind that many problems can be resolved by soft resetting your mobile phone To reset your mobile phone turn it off remove and reinsert the battery and turn the mobile phone back on If this does not resolve your problem please use the following table to determine how to diagnose your problem and determine who to contact to resolve your problem Problem Solutions Activation Issues can t download the application or e Check your APN settings Only the Voda
12. 10 s including are e with no punctuati VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 34 Login Screen When the Login screen loads you are prompted for your mobile number and your system password the default password is always set to the password of the first mailbox you activated on Vodafone Email Plus 38 VODAFONE EMAIL PLUS USER GUIDE 6 vodafone Welcome Account 3538888886 Welcome to Vodafone Email Plus Portal you are logged in H My Contacts Organize your contact list and keep it up to date Add contacts from your desktop internet email Contacts Calendar Settings KR My Calendar Keep your life in order View your important dates meetings and appointments Sign Out i My Settings Manage your Email Plus password and settings LEAST VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 35 Welcome Screen The Welcome screen displays the navigation links to access your contacts and calendar You can also access your Vodafone Email Plus account settings 39 VODAFONE EMAIL PLUS USER GUIDE 6 1 My Contacts Use Vodafone Email Plus Online t
13. D QUESTIONS EE 52 11 INDIEN 55 VODAFONE EMAIL PLUS USER GUIDE 1 Introduction Vodafone Email Plus gives you real time access to your favourite email accounts on your mobile phone It works with a large number of free or paid for email accounts including Microsoft Exchange Gmail Hotmail and standard IMAP POP3 enabled mailboxes Vodafone Email Plus can also access and synchronise PIM Personal Information Management data such as contact lists calendar entries and task lists Any updates to your PIM data are automatically delivered to your mobile phone keeping you connected to your important information wherever you are Vodafone Email Plus Online is a secure website that backs up and stores your PIM data Your mobile phone and Vodafone Email Plus Online are always synchronised Using Vodafone Email Plus Online you can update your address book and calendar from any web browser Even if you switch mobile phones or lose your mobile phone your information from Vodafone Email Plus Online is easily transferred to a new mobile phone NOTE To use Vodafone Email Plus you must have a subscription If you do not yet have a subscription please contact your local Vodafone Retail Store or ring Vodafone Customer Service on 1907 2 Installing Vodafone Email Plus Vodafone Email Plus icon may be located in the Programs screen You may also find the Vodafone Email Plus setup prompt on the Home screen of your mobile phone Tap the icon or the setup pr
14. L PLUS USER GUIDE 6 2 My Calendar The calendar allows you to manage your appointments You can add edit or delete an event vodafone lt February 2009 gt Wi CALENDAR Week View Ma Tu We th Fr Sa su Welcome Account a 3538888886 213 4121822 you are logged in Q Feb 22 2009 Mar 1 2009 2 10 11 12 12 14 15 16 17 18 19 20 21 22 23 24 PJ E 27 28 Contacts Calendar TIME FRAME SUBJECT Settings Sign Out add event now ouer VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Figure 40 Calendar Screen The calendar displays events for the current week To view more details about an event click the link Clicking the event link also allows you to edit event details To view past events click the left arrow To view future events click the right arrow and the top of the week view Click the icon add an event Enter event details into the Add Event screen and click Add Event Click Today to view current calendar events The calendar in the upper right corner allows you to navigate to a selected month Use the arrows to navigate to the desired month Select a day to view events for that day 45 VODAFONE EMAIL PLUS USER GUIDE 6 3 My Settings 6 vodafone Gil MANAGE SETTINGS Update your settings information Welcome Account 3538888886 you are logged in TIMEZONE SETTING The Time Zon
15. Menu gt Replace if you want to delete all contact calendar and task information from your mobile phone and replace this with contacts calendar and tasks from your Microsoft Exchange account 4 Tap Continue to confirm PIM data 16 VODAFONE EMAIL PLUS USER GUIDE s Vodafone Email Ph M Ai YI x X ga Connected Since 14 16 46 3 5 09 Visto com No unread messages Gmail 9 unread messages Lookup W Ready to search ES Contacts 16 contacts A Calendar No upcoming events ay Tasks 3 active tasks Open e Menu Figure 16 Status Screen with showing PIM data 5 Microsoft Exchange synchronises contacts calendar and task entries to your mobile phone You can view and update your calendar task list and contacts See Section 5 Working with Exchange and PIM Data on page 33 for more information Note You can manage duplicate PIM information using Microsoft Exchange on your PC Any edits in your Microsoft Exchange account are sent over the air to your mobile phone If you have many entries in your Exchange contact list calendar and task list PIM data synchronisation may take several minutes and up to several hours If the synchronisation process is slow disconnecting from and reconnecting to the Vodafone Email Plus service may help Please allow a few minutes to several hours for your PIM data to reach your mobile phone when activating your account 3 2 Other accounts Email Service Provider ac
16. This allows you to synchronise your Contacts Calendar and Task data from your Exchange account to your mobile phone The PIM Data prompt appears if PIM data is present in your Microsoft Exchange account and on your mobile phone 15 VODAFONE EMAIL PLUS USER GUIDE lf your mobile phone has no contacts appointments or tasks you are not prompted to synchronise your PIM data NOTE You can always add PIM later by selecting PIM Available from the Status screen For more information about the Status Screen see page Section 4 1 Status screen on page 22 1 Tap the PIM Available message at the top of your Exchange mailbox y Vodafone Email Plus ey iT bg PIM Available Data for the following PIM Personal Information Management is available from visto com Contacts Calendar amp Tasks This means you can synchronize these between your phone and your online mailbox Would you like to begin synchronizing PIM data Figure 15 PIM Available 2 Tap Yesto synchronize your PIM data to your mobile phone 3 Decide whether to combine or replace PIM data on your mobile phone Tap Combine to confirm combining PIM data recommended NOTE If you decide to combine your Exchange PIM data with PIM data on your mobile phone you may see duplicate entries in your contacts calendar and task lists This occurs if you have the same contacts in both your Exchange account and on your mobile phone Alternatively you can tap
17. Vodafone Email Plus User Guide for Windows Mobile vodafone VODAFONE EMAIL PLUS USER GUIDE Table of Contents 1 INTRODUCTION EE A 2 INSTALLING VODAFONE EMAIL PLUS EE 4 2 1 SETUP BY USING THE VODAFONE EMAIL PLUS ICON scenerne rr rr 5 2 2 SETUP BY DOWNLOADING THE VODAFONE EMAIL PLUS SOFTWARE FROM THE WER 8 2 3 UPGRADE FROM VODAFONE BUSINESS EMAIL TO VODAFONE EMAIL PLUS ccscssssssssssscssssssssensee 11 2 4 USING VODAFONE EMAIL PLUS ON TWO MOBILE PHONES 1 Mcecececesererrrtrtrtrtrrrnnrrrr rr 12 3 SETTING UP YOUR EMAIL ACCOUNTS EE 12 3 1 MICROSOFT EXCHANGE ACCOUNT cscsssssssssssssssssessssssessssssesssnssesssnssersnsnssessnesssesinenseennenssenasessenasnseesnenssennseseeniansseninensseen 12 3 1 1 Howiosetupamalbosx cccccsssssssessetsnssssetsnssssetnssnsesssssssunssnsetinssnsttinssnsetinsssetisasnssenasesesnssnseene 3 1 2 How to add PIM data 3 2 OTHER ACCOUNTS ccacsssssssssssssssssssenee 3 2 1 How to activate a mailbox 23 WELCOME EMAIL 4 USING VODAFONE EMAIL PLUS aerer 22 4 1 STATUS SCREEN Er rr rr rn 22 4 1 1 Status Screen men 23 4 2 ACCESSING YOUR EMAIL ACCOUNTS Qiicscccssssssssssssssssssssssssssssssssessessenssessenseessensessienssessenseeesensessienseetiensessiensstssenseetsensets 24 42i lu ue EE 24 422 Home SCHON EEN 25 4 3 WORKING WITH EMAILS EEEE 25 4 3 1 Reading an ema 25 4 3 2 Viewing an HTML email ms 27 4 3 3 Replying to forwarding an Srel 29 4 3 4 Composing new
18. You can reply to an HTML email using the smart reply feature For more information see Section 4 3 3 Replying to forwarding an email below Note If HTML is not available the body text is displayed in plain text format Note Hotmail accounts do not currently support this feature 4 3 3 Replying to forwarding an email When you reply to or forward an email from your mobile phone Vodafone Email Plus offers the convenience of a smart reply smart forward This means that text you enter on your mobile phone is added to a full copy of the email from your mailbox before the reply forward is sent to the recipients If you are viewing a truncated message you do not need to download the full message to your phone and then reply or forward everything from your phone over the air back to the server Instead you can send a quick reply or forward from your phone and Vodafone Email Plus will automatically create the outbound message by appending the equivalent server copy of the email message direct from your mailbox with all attachments and full HTML or plain text format This means your recipients will receive the full message with all its parts even if you only sent a minor part of this message from your mobile phone 29 VODAFONE EMAIL PLUS USER GUIDE To forward or reply to an email you are reading 1 Select Menu gt Reply or Menu gt Forward 2 Choose whether you want to reply to the sender to all email recipients or forward the message 3 A
19. anage your phones contacts and calendar conveniently from any PC with a web browser e You always have a backup If you change or lose your phone then you can easily re install Vodafone Email Plus on your new phone and your Contacts and Calendar entries will be automatically restored To verify that your personal web account has been set up correctly just go to https emailplus vodafone ie When prompted enter your mobile number and Vodafone Email Plus password We have set this password to be the For additional information same as the password you gave us for name domain com on the Vodafone Email Plus service please go to https www vodafone jie Please be aware that you will also need this password to setup new or additional phones in the future so make sure that you save it in a secure place Here you will find detailed guides covering topics to help you to set up additional mailboxes and adjust your settings Figure 20 Welcome Email 21 VODAFONE EMAIL PLUS USER GUIDE 4 Using Vodafone Email Plus 4 1 Status screen Once you have created your first mailbox your mobile phone will display the Vodafone Email Plus Status screen This screen shows the connection status of your email service with the date and time of the most recent network activity and each mailbox account you have set up Your mailbox account will indicate the number of unread messages if any You can access this Status screen any ti
20. ates to my contacts or calendar The application may have ost connectivity Verify the status of the Vodafone Email Plus application Ensure that the Vodafone Email Plus application is connected by opening the Status Screen and then select the menu option Connect Please ensure that you have mobile network coverage and allow a few minutes to connect again You may need to wait up to 30 minutes for new Your PIM updates may be delayed if there are m synchronize Please wait 30 minutes and check PIM items to arrive any new items to if the PIM data has arrived If you still have a problem you may want to Disconnect and Connect again since this will force another attempt to synchronize your PIM data Table 2 Troubleshooting 51 VODAFONE EMAIL PLUS USER GUIDE 10 Frequently Asked Questions This section lists answers to some of the most frequently asked questions Question 1 How many email accounts can activate using Vodafone Email Plus e You can activate and use up to 5 email accounts at the same time Question 2 Do have to configure my ISP mailbox to receive email via Vodafone Email Plus e g switch on POP access e Microsoft Exchange Vodafone Email Plus will automatically detect your account using the same settings as you normally enter via Outlook Web Access to access Exchange Check with your Administrator if you have any issues to activate or connect e Hotmail Vo
21. box update the mailbox password if you have recently changed the password or configure a signature to be appended to all email sent 23 VODAFONE EMAIL PLUS USER GUIDE Upgrade allows you to manually check if there is an upgrade to the Vodafone Email Plus software for your mobile phone However you are automatically notified of any new software upgrades so this function is rarely used About provides the version number and specific information about the Vodafone Email Plus service 4 2 Accessing your email accounts This section describes how to access your email account and use the features For information about features available only for a Microsoft Exchange Account see Section 5 Working with Exchange and PIM Data on page 33 Select your email account from the Status screen If you have unread messages the inbox will open to the first unread messages If there is no new email your inbox will appear You can use your mobile phone s settings function to set an alert for when you receive a new email message See the user manual for your mobile phone for more information about setting alerts for your mobile phone 4 2 1 Inbox Incoming messages are displayed in the Inbox By default messages are sorted by date with the most recent message listed first Tap the down arrow in the top right to sort by Message Type From and Subject Tap Menu gt New to compose a new email message See Section 4 3 4 Composing new emails on page 30
22. connected to your work and friends whilst on the move by pushing your email to your phone The service e Is easy to set up and use e Works on up to 5 different email accounts e Supports Gmail MSN Hotmail and many more e Enables you to download view edit and forward attachments Setup now BS Learn more Figure 2 Welcome Screen 2 Themobile browser opens Tap Setup Now in the Welcome Screen If you need more information about Vodafone Email Plus tap Learn More VODAFONE EMAIL PLUS USER GUIDE Internet beet Vodafone Email Plus Download and Install VF Ireland WM2005 cab to Internal Storage Co Figure 3 Download Screen 3 Your mobile browser will automatically open the download website and the software download begins If the download does not start click the Download Software link 4 Tap Yes to confirm that you want to download and install the software In order to install the software after the download ensure the Open file after download option is ticked Start amp T x Installing VF_Ireland_WM2005 cab Figure 4 Downloading and Installation Process VODAFONE EMAIL PLUS USER GUIDE 5 The progress bar indicates that the software is downloading and then installing on your mobile phone E Vodafone Email Plus amp T Terms and Conditions You must accept the following Terms amp Conditions to continue You can
23. counts are connections to the large email service providers such as Gmail and Hotmail When using Vodafone Email Plus in conjunction with an account on any of these email domains you get two primary benefits beyond the standard capabilities of Internet Email accounts e Ability to get near instant delivery of new email to your mobile phone e Ability to search for or lookup contacts in the email address book directly from your mobile phone Internet Email accounts are connections to regular POP or IMAP enabled ISP mailboxes When using Vodafone Email Plus in conjunction with any of these standard accounts you will receive new email on average every 15 minutes NOTE Before adding your Internet Email account please make sure you have POP enabled in your account If you do not know how to enable POP contact your ISP provider for more information If POP is not enabled you will not be able to login and retrieve email using Vodafone Email Plus 17 VODAFONE EMAIL PLUS USER GUIDE NOTE If you want to add a Yahoo mailbox add your Yahoo email account using the Internet Email option 3 2 1 Howto activate a mailbox This section describes how to set up a mailbox from your Email Service Provider or Internet Service Provider 1 When you first install Vodafone Email Plus you are prompted to select an email account from a list SE Vodafone Email Plus ET ok Mailboxes Choose Email Type Hotmail M Gmail Yahoo Eircom Ireland
24. ctions that do not allow 3 party access to the SMTP server and this may block Vodafone Email Plus from sending your messages via your home domain In this case your messages will be sent from Vodafone Email Plus and there is a risk they may be marked as spam by the recipient s Email Provider Please contact your Email Provider to confirm if 3 party access to the SMTP server is allowed and reconfirm the exact settings then contact Vodafone to have these settings automatically configured in Vodafone Email Plus for your email domain Question 12 What should do if my mobile phone with Vodafone Email Plus is lost or stolen e Contact Vodafone immediately to bar your SIM card which will prevent further use of your mobile phone e On your request Vodafone can also remove all user data from Vodafone Email Plus including email contacts calendar and tasks stored on the mobile phone e Please note Vodafone Email Plus has made a backup of your email contacts calendar and tasks This will enable you to restore your service quickly and easily onto a new mobile phone as long as it is supported by Vodafone Email Plus Question 13 How do restore Vodafone Email Plus onto a new mobile phone e Ensure that your new mobile phone is supported by Vodafone Email Plus e When you activate the Vodafone Email Plus service on your new phone you will be prompted to confirm the passwords of any email accounts you had activated on your old pho
25. dafone Email Plus tap the time underneath Disconnected in the Status screen Confirm that you want to connect ZA Managing mailboxes If you need to change the password for a particular mailbox highlight the mailbox in the Status screen Select Menu gt Mailboxes gt Edit Mailbox Enter the account name optional and the new password in the Password field Tap Login when complete If you need to delete a mailbox from your mobile phone highlight the mailbox in the Status screen Select Menu gt Mailboxes gt Delete Mailbox Confirm that you want to delete the selected mailbox Note that this does not delete your email account 7 4 Settings The Settings menu options set your connection schedule and set the message limits for each of your Inboxes 7 4 1 Connection schedule When you enable the Connection Schedule you can specify when Vodafone Email Plus is enabled and sending email and PIM data to and from your mobile phone 47 VODAFONE EMAIL PLUS USER GUIDE 4 sc Vodafone Email Plus vag Yi x ok Connection Schedule _ Enable Schedule Figure 42 Connection Schedule Select Menu gt Settings gt Connection Schedule to activate the function Check the Enable Schedule box Set the start and end times to confirm when Vodafone Email Plus will be operational You have the option to set Vodafone Email Plus to run Monday through Friday everyday or on a custom set of days Once you have set up your pre
26. dafone Email Plus will automatically detect your account No need to worry about settings e Gmail Vodafone Email Plus will automatically detect your account If you have not yet enabled POP IMAP access this will be automatically turned on for your Gmail accounts No need to worry about settings e Most ISP Email Providers allow free access POP IMAP access by default but there are some exceptions If access to your mailbox does not work please contact your Email Provider to verify if your email account can be accessed via POP or IMAP Question 3 Is Vodafone Email Plus easy to use e Vodafone Email Plus is designed to offer maximum convenience and provide information at your fingertips Your mobile phone will receive updates as soon as these are available from your email account e Vodafone Email Plus updates your mobile phone automatically in the background and makes information instantly available the next time you look at your mobile phone e You can turn off the mobile phone knowing that the Vodafone Email Plus will resume automatically when your mobile phone is turned on again Question 4 How do know if Vodafone Email Plus is working properly e Vodafone Email Plus offers a simple user experience even under difficult conditions e g during low or intermittent connectivity e When using Vodafone Email Plus you will be able to view the reason for any service interruptions at the top of your inbox For example if you drop out of conn
27. ditions You must accept the following Terms amp Conditions to continue You can read each agreement by selecting it from the list EULA Terms of Use Customer Note License Agreement Accept BS Decline Figure 9 Terms and Conditions Screen 4 Tap each link to read the End User License User Agreement abbreviated EULA Terms of Use Vodafone Customer Note and License Agreement Tap Accept to continue installation If you do not wish to continue installation tap Decline 10 VODAFONE EMAIL PLUS USER GUIDE 5 SE Vodafone Email Plus amp Y Mailboxes Choose Email Type Hotmail M Gmail p Yahoo Gd Eircom a Corporate Email Gd Internet Email Select Cancel Figure 10 Choose Email Type Select the type of email account to set up For more information about setting up your email see Section 3 Setting up your email on page 12 NOTE If you have any problems with the set up process contact Vodafone Customer Service on 1907 2 3 Upgrade from Vodafone Business Email to Vodafone Email Plus Before attempting to upgrade you must verify that your Vodafone Business Email account is still active and you must be using a mobile phone supported by Vodafone Email Plus If you are an enterprise customer and want to upgrade from Vodafone Business Email to Vodafone Email Plus you must first sign up for the service If you use Microsoft Exchange at your company you may be offered an equivale
28. e setting affects the display of calendar items on this website only It does not modify the timezone setting on your phone Timezone GMT 8 00 Pacific Standard Time E Contacts Settings If you lose or replace your phone this password can be used to sync all of your contacts and calendar items to your new phone Enter Current Password New Password Sign Out Confirm New Password Calendar Powered by VISTO VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Mein com Figure 41 My Settings The Settings panel allows you to change your time zone and set a new password 6 3 1 Timezone To select a new timezone use the pull down tab to select the correct time zone and click Save Your calendar is updated to the set timezone When viewing the calendar information via Vodafone Email Plus Online you can update the timezone to match the current timezone you are travelling in For example if you are travelling abroad to a different time zone this will allow you to adapt the calendar view on Vodafone Email Plus Online to your current time NOTE Any calendar information viewed on your mobile phone will always be adapted to the time settings on your phone 6 3 2 Password To change your Vodafone Email Plus Online password type your current password and the new password in
29. ectivity for a while Vodafone Email Plus is going to display a status message with the text Disconnected in your inbox This message will go away automatically when the problem is corrected Question 5 Can trust that my user credentials email address and password are securely stored and shared in Vodafone Email Plus e Your user credentials are stored in encrypted format on your mobile phone To login and access your email account the user credentials are shared with your Email Provider over a secure connection if your Email Provider supports secure connections If in doubt please check with your Email Provider Question 6 If change my email password can I still receive email via Vodafone Email Plus e If you change your email password your Vodafone Email Plus inbox is going to display an authentication error the next time you try to connect If you select and click on this authentication error you will be prompted to enter your new email password for this account before reconnecting to receive email again 52 VODAFONE EMAIL PLUS USER GUIDE Question 7 If my corporate network password changes can still access my Microsoft Exchange account via Vodafone Email Plus e You will continue to receive updates to your Microsoft Exchange account via Vodafone Email Plus except if login to your Microsoft Exchange account is authenticated via the password to your Windows Domain In this is the case please refer to Quest
30. either Microsoft Exchange Gmail or Hotmail depending on which mailboxes you have activated in Vodafone Email Plus Tap Calendar to view your appointments For more information about your calendar see Section 5 2 Calendar on page 35 Tap Tasks to view your task lists For more information about your task list see Section 5 3 Task list The Status menu provides options for managing your mailboxes n Vodafone Email Ph M rag T x X Connected Since 14 16 46 3 5 09 visto com No unread messages Lookup rs Ready to search 3 Contacts D E 1 contact A Calendar No upcoming eve or Tasks 3 active tasks M Gmail 9 unread messages Settings p gt Mailboxes A About Connect Disconnect Open Upgrade Figure 22 Status Screen Menu You can use the menu to connect or disconnect from the Vodafone Email Plus service and open a selected mailbox Settings allows you to set a connection schedule and message limit The connection schedule provides an option to manage the day time when Vodafone Email Plus should connect to receive email and PIM updates while the message limit can be used to configure the number of messages to store in your mailbox on the mobile phone See Section 7 4 Settings on page 47 for more information Mailboxes allows you to add a new mailbox delete the selected mailbox and edit a selected mailbox Editing a mailbox allows you to assign a new label for the mail
31. emails 4 3 5 Working with attachments EE 4 3 6 Sending an email with an attachment EE 4 3 7 Adding an email signature 4 3 8 Restoring Vodafone Email Plus services to a new mobile phone 5 WORKING WITH EXCHANGE AND PIM DATA EE 33 5 1 GLOBAL ADDRESS LIST Menge KAES EE EA RE 33 5 2 CALENDAR 5 2 1 Viewing your Calendar 36 5 2 2 Accepting a meeting BE TT 36 5 2 3 Adding a new appointment 5 3 FASK BE 6 VODAFONE EMAIL PLUS ONEIN E eessen 38 6 NEE 1 Managing contacts 2 Importing a contact A Adding a Contact 4 Deleting Ela EE 1 6 6 6 6 1 1 1 1 VODAFONE EMAIL PLUS USER GUIDE BL LECHEN EE 41 6 1 6 Editing ele 5 dosere andrea rene Asea a gil oa Rn RR Ed aan 42 6 1 7 Merging Contacts E 42 6 2 MY CALENDAR 45 6 3 MY SETTINGS ter rr rr rn 46 D i THMEZOME knna ARN E A RNE EREN ESTA 46 6 3 2 Password 46 7 SPECIAL FUNCTIONS AND SETTINGS EE 47 7 1 Ree 47 7 2 CONNECT AND DISCONNECT scsssssssssscssssssessesssecsssssessssssensessssesseenssesnenssensnenseennanesenaanseennenseennenscennenssennenseennanseenienseeninenseeee 47 7 3 MANAGING MAILBOXES uu cccccccssscsssssccsssssccsscssecsesssessssssessnssssenseenssesnenssesnenssennenssennenseesnenssennenseennenseennenseennenseennensseninenseenneessee 47 TA CSE Run Le 47 7 4 1 Connection schedule ennnen n n n E a a a nn 47 CAD Message limit re anetsr anans tase anene 48 8 TIPS FOR USING VODAFONE EMAIL PLUS EE 48 9 TROUBLESHOOTING EE 50 10 FREQUENTLY ASKE
32. equired if access to your company s Exchange domain is authenticated through Windows security 4 The Login progress bar displays When you are successfully logged in a progress bar indicates that your mailbox is setting up S visto com e yg Ap x X Inbox v Received v tT PIM Available 2 28 PM OK Contacts Calendar amp Tasks unreplyab 2 27 PM 3K Welcome to Vodafone Ema Sanjay Das 1 46PM 4 46K URGENT User guides for VF IE Z1 Sanjay Das 1 32PM 4 46K RE URGENT User guides for Saad Chehab 1 14PM 2 21K EMERGENCY MAINTENANCE N 7 Monica Ino 12 30PM 2 12K RE bankokbay thai restaurant visto com 28 Items 1 Unread PS Delete Menu Figure 14 Exchange Inbox 5 Your mobile phone receives email from your Microsoft Exchange account The first fifty email messages synchronise to your Vodafone Email Plus account after you set up your mailbox for the first time For information on how to use your inbox see Section 4 Using Vodafone Email Plus on page 22 For information on how to use Microsoft Exchange data see Section 5 Working with Exchange and PIM Data on page 33 3 1 2 Howto add PIM data If new appointments task lists and contacts are available in your Microsoft Exchange account a message at the top of your Exchange mailbox indicates that Personal Information Management PIM data is available for synchronising to your mobile phone
33. ervice you are prompted to enter your password for each of the mailboxes you have set up As soon as you enter your password for each mailbox a mailbox is created and activated 5 Vodafone Email Plus automatically connects to deliver email messages and PIM updates 5 Working with Exchange and PIM Data The following sections describe features available in your Microsoft Exchange account powered by Vodafone Email Plus 5 1 Global Address List You can look up an Exchange contact in the Global Address List GAL at any time to view a contact s name phone number and email address Note that the address books of your other email accounts also appear in the Contact Lookup list Only the Global Address List accesses the company contact list in your Microsoft Exchange account Before you can access the GAL you need to activate a Microsoft Exchange mailbox and enable PIM data synchronisation between Microsoft Exchange and your mobile phone For information about adding Microsoft Exchange PIM data to your mobile phone see Section 3 1 2 How to add PIM data on page 12 1 Select Lookup from the status screen The Search screen appears 2 Ensure that the Global Address List box contains a tick mark 33 VODAFONE EMAIL PLUS USER GUIDE Vodafone Email Ph M Ti x ok Search A search for In address books Figure 30 Global Address List 3 Enter the contact information in the Search for field and tap Search A li
34. f rosemphs a 3 3 09 4K Re YootO Re XKT TWs Hoopl Tiny Showcase 3 3 09 4 7K The Nigel Peake Book Launch Jen Bekma 3 3 09 4 24K Tuesday Double Edition Ja fa SFZC Tassaj 3 3 09 4 34K New reservation confirmation Gmail 11 Items 2 Unread Delete Gel Menu Figure 19 Email Inbox 9 If your attempt to login is successful the inbox appears on the screen The first fifty email messages synchronise to your Vodafone Email Plus account after you set up your mailbox for the first time For more information about using your email see Section 4 3 Working with emails on page 25 20 VODAFONE EMAIL PLUS USER GUIDE AA Welcome email When you have activated your first mailbox using Vodafone Email Plus you will receive a welcome email in your email account This welcome email introduces the Vodafone Email Plus service and explains how to find and login on the Vodafone Email Plus Online website JO vodafone Welcome to Vodafone Email Plus Welcome to Yodafone Email Plus In addition to using Email on your phone your phones Contacts and Calendar entries are now automatically being stored in your Vodafone Email Plus Online account which we have set up for you While the service is connected changes to your Contacts and Calendar entries will be immediately synchronized with your online account This provides you some key benefits e You or somebody for you can m
35. ferred schedule click OK to activate the Connection Schedule 7 4 2 Message limit In order to preserve memory you can set the limit for the number of emails in each of your mailboxes This limit applies to each mailbox you have When the limit is reached the oldest messages disappear from the email list as new messages arrive Messages are not deleted from your email account The maximum number of Inbox messages you can have in each mailbox is 1000 To change your message limit go to Menu gt Settings gt Message Limit Enter a number between 10 and 1000 in the box and tap ok 8 Tips for Using Vodafone Email Plus The following are a few tips to help you get the best experience out of Vodafone Email Plus on your mobile phone You can opt to receive alerts when new email messages arrive when a task is due or when a meeting occurs To select how you want to be notified when a new email message comes in select Start gt Settings gt Sounds amp Notifications and select your option for New Email Message You can have a ring tone play or set your mobile phone to vibrate when a new email arrives 48 VODAFONE EMAIL PLUS USER GUIDE e Ivo switch to anew mobile phone or lose your mobile phone use Vodafone Email Plus Online to transfer your information to your new mobile phone e Important Your monthly fee for the Vodafone Email Plus service may not include roaming If you do not wish to be charged for your email whilst roaming
36. fone Live APN can be used activate the service to access and connect to Vodafone Email Plus e Network connectivity Try again since it may be a temporary problem due to intermittent network coverage e fthis does not work please contact your Vodafone Retail Store or call Vodafone Customer Care to verify your ability to use mobile data and check the status of your Vodafone Email Plus subscription can t activate a mailbox using the e This could be caused by bad connectivity in your local area Try application again since it may be a temporary problem due to intermittent network coverage e This may be due to wrong email credentials Verify that the username and password credentials entered on the handset are the same as when you access your email account via the web e Check with your Email Provider If this does not work please contact your Email Provider to verify the exact settings required to access your email account via POP or IMAP forgot my password e _ f you forgot your Vodafone Email Plus password contact Vodafone Customer Support e fyou have forgotten your email password contact your ISP or Email Provider for assistance Usage Issues cannot receive email using the e The application may have lost connectivity Verify the status of the service Vodafone Email Plus application Ensure that the Vodafone Email Plus application is connected by opening the Status Screen and then select the me
37. for more information To respond to the selected email tap Menu gt Reply You can select to reply to the sender or to all email recipients See Section 4 3 3 Replying to forwarding an email on page 25 for more information To forward the email select Menu gt Reply gt Forward To move the selected message to another folder select Menu gt Move Note This will only move the message into another folder on your mobile phone The inbox is the only folder that is synchronised with your ISP mailbox While you are in the inbox view you can switch to another account by selecting Menu gt Go To Select the email account from the list Tap Menu gt Tools to access sorting options and messaging options The tools available are Sort By New Account and Options Sort by allows you to sort Inbox messages by Message Type From Received and Subject New Account allows you to add a new mailbox However it is recommended that you use the Add Account functionality from the Status screen Options allows you to add a custom signature for each of your mailboxes For more information about signatures see section 4 3 7 Adding an email signature on page 32 24 VODAFONE EMAIL PLUS USER GUIDE 4 2 2 Home screen If you look at the home screen when your mobile phone is in idle mode you can still monitor the status of Vodafone Email Plus and your mailboxes Start Mey xi gz Thursday 2 55 PM March 05 2009 Connected visto com 2 Unread
38. il signature You can create an email signature to add to the end of the email you send To add a signature 1 Open the mailbox 2 Select Menu gt Tools gt Options The Messaging Options screen appears 3 Tap Signatures The Signature screen appears SE Messaging el 1 x ok Signatures Select an account 7 Use signature with this account Use when replying and forwarding Sent using Visto Mobile Figure 29 Signatures Screen Select the email account from the pulldown tab Enter your signature in the text box To include the signature with the associated account make sure the Use signature with this account option is ticked To include the signature for emails that you reply and forward make sure the Use when replying and forwarding option is ticked When finished tap Ok in the top right corner to close the screen Tap Ok in the Options screen to return to the mailbox 4 3 8 Restoring Vodafone Email Plus services to a new mobile phone 32 VODAFONE EMAIL PLUS USER GUIDE If you are using Vodafone Email Plus and want to transfer the service to your new mobile phone you can easily transfer your mailbox information to your new mobile phone 1 Install Vodafone Email Plus and set up the mailboxes as described in the procedures below 2 Transfer your SIM card from the first mobile phone to your other mobile phone 3 Click on the Vodafone Email Plus icon 4 When you connect to the s
39. ink If the email message is in HTML format you are able to view the full HTML version of the message when downloading the full text See Section 4 3 1 Viewing an HTML email on page 27 below for more information To delete the email select Menu gt Delete To reply to the email you are reading tap Reply ALL If you need more options select Menu gt Reply You can also Forward the email message To change text size or languages select Menu gt View If you want to add the email address of the sender to your contact List select the email address in the header Tap Save to save the email address in the address book on your mobile phone You can either create a new contact or update an existing contact e When you create a new contact the email field is populated with the email address Tap Save e When you opt to update an existing contact select the contact from the list The email field is populated with the email address Tap Save To exit tap the X in the top right corner to return to the status screen To return to the email inbox click OK 26 VODAFONE EMAIL PLUS USER GUIDE An email message can contain hotlinks such as a phone number an email address or a web address You can click on the hotlink provided in an email message Clicking on the phone number calls the number Clicking on an email address creates a new email with the email address Clicking on a web address opens the mobile phone browser to the web address
40. ion 4 for information on how to update Vodafone Email Plus after a change of email password Question 8 If have activated multiple email accounts on Vodafone Email Plus how do Know which inbox will display on the home screen e he home screen is automatically going to display all of your email accounts including the name of your inbox the number of unread email messages and the connection status of your Vodafone Email Plus service Question 9 Which folders can I synchronise with Vodafone Email Plus e The Inbox is the only folder that is synchronised with your ISP Gmail Hotmail or Microsoft Exchange mailbox e You can use other folders locally on your device Sent Items Outbox etc Question 10 Does Vodafone Email Plus keep my email in sync with my email account e Vodafone Email Plus synchronizes read unread replied and forwarded status flags with Hotmail Gmail and other IMAP enabled email accounts This means that email actions you take using Vodafone Email Plus on your mobile phone will be visible when you login to your email account Question 11 Do messages send from Vodafone Email Plus get copied into the Sent Items folder on my email account e By default Vodafone Email Plus sends your outbound email messages via your email provider s SMTP server In this case you will find copies of messages you send from Vodafone Email Plus in the Sent Items folder on your email account e Some Email Providers may impose restri
41. marks oftheir respective owners Privacy policy Visto com Figure 37 Select a Contact To Merge 42 VODAFONE EMAIL PLUS USER GUIDE 1 Selecta contact from your contact list by placing a tick mark in the box In the example above there are two Jane Does that can be merged together Ren 2 Click inthe toolbar The Select a contact to merge pop up box appears Select a contact to merge Fj Chris Hardy Fj James Smith Lei Jane Doe Figure 38 Select a Contact To Merge 3 Selecta contact to merge from the pop up list and click OK 43 VODAFONE EMAIL PLUS USER GUIDE 6 vodafone DRESS BOOK CLEANER helps you manage duplicate contacts Welcome Account ZE 3538888886 you are logged in Name Jane Doe Name Jane Doe Organization a Organization Telephone 12345678 Telephone 5678912 E mail E mail Contacts Calendar Please resolve conflicting fields below by making your selection FE a A A we HR Home Website Work Website i Settings gt e ee e e ee soe oe oe o 006 VC Figure 39 Address Book Cleaner 4 Inthe Address Book Cleaner use the radio buttons to select the information you want to combine into one contact 5 Click Save The duplicate contacts are merged into one contact The contact entry is updated in Vodafone Email Plus Online and the contact data is updated on your mobile phone 44 VODAFONE EMAI
42. me by clicking the Vodafone Email Plus icon from your mobile phone s main menu You can opt to keep the Status screen closed Closing the Status screen does not disconnect you from the Vodafone Email Plus service When the Status screen is closed Vodafone Email Plus continues to run in the background You can set up your home screen to list your email accounts as described in Section 4 2 2 Home screen on page 25 sc Vodafone Email Pli amp Tj x X 74 Connected Since 14 16 46 3 5 09 Visto com No unread messages sa Gmail 9 unread messages Lookup is Ready to search F Contacts 16 contacts Calendar No upcoming events cy Tasks 3 active tasks Open fg Menu Figure 21 Status Screen By default each mailbox is labelled according to the domain name of the email address on that account For example if your Exchange account receives email at the address jqonublic bigcompany com the name of the Mailbox account will be Bigcompany e Change the mailbox alias by selecting Menu gt Mailboxes gt Edit Mailbox and specify a new label you will need to provide your mailbox password to update the label 22 VODAFONE EMAIL PLUS USER GUIDE 4 1 1 Status Screen menu Tap Contacts to view your contact list To add another mailbox select Menu gt Mailboxes gt Add Mailbox and you will be shown the list of email Tap Lookup to search for a contact in any of your email address books
43. ne e Assoonas all the passwords are confirmed your new mobile phone will synchronise to receive and update your email contacts calendar and task information 53 VODAFONE EMAIL PLUS USER GUIDE Question 14 What is the impact of Vodafone Email Plus on my mobile phone s battery life e Vodafone Email Plus has been specifically optimized to send receive as little data as possible and this minimizes your mobile phone s battery consumption Therefore you should not need to recharge your phone more than once a day under normal conditions Question 15 Can continue to use Vodafone Email Plus when roaming e You decide if and when you want to use Vodafone Email Plus if you are roaming However you risk incurring additional data roaming charges according to the operator you use when roaming If you should wish to switch off Vodafone Email Plus to limit usage when roaming then you can manually disconnect the application for as long as you want but please note that you will not receive any updates when the application is disconnected 54 VODAFONE EMAIL PLUS USER GUIDE 11 Index Add Mailbox 23 Calendar 23 Connect 47 Connection Schedule 47 Contact List 23 Delete Mailbox 47 Disconnect 47 Edit Mailbox 22 47 Edit Mailboxes 23 Email 24 25 Attachment 30 Change Text Size 26 Delete 26 Download Message 26 Forward 26 HTML 27 New Email 30 Reply 26 29 Save Address 26 Sending Attachments 31 Smart Forward 29 Smar
44. new email message which includes the original message appears Use the keyboard to type your message You can also edit the original message by tapping the Edit Sender s message link 4 Toaddanemail address to the email scroll up to the To field and tap to place the curser in the To field 5 Select Menu gt Add recipient 6 Selecta recipient from your contact list or enter the name in the search field to find the contact The contact is added to the To field If a contact has more than one email address scroll through the list and select the email address you want to use The email address is added to the To field e ToaddaCc position the cursor so that it is in the Cc field Use the same procedure to add an email address e fyou want to include Bcc position the cursor in the Bcc field and use the same procedure to add an email address 7 To setthe importance of the email select Options gt Importance You can set the importance as Low Normal default or High 8 Ifyou need to save the message tap Menu gt Save to Drafts 9 After you have typed your message tap Send 4 3 4 Composing new emails To compose a new email 1 Goto Menu gt New A blank email message appears 2 Add a recipient in the To field by selecting Menu gt Add Recipient Select a recipient s email from your contact list or from the search field The email field is populated You can also add Cc and Bcc in the same way 3 Ente
45. nishing of this or any other document does not in any way imply any license to these or other intellectual properties except as expressly provided in written license agreements with Visto Corporation This document is for the use of licensed users only No part of this document may be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Visto Corporation Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Visto Corporation The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those agreements The documentation provided is subject to change at Visto s sole discretion without notice It is your responsibility to utilize the most current documentation available Visto assumes no duty to update you and therefore Visto recommends that you check frequently for new versions This documentation is provided as is and Visto assumes no liability for the accuracy or completeness of the content The content of this
46. nt service that is able to access your Microsoft Exchange account through Outlook Web Access Ask your VES administrator for assistance with uninstalling the Vodafone Business Email software on your mobile phone Then contact Vodafone Customer Service to sign up for the Vodafone Email Plus service Please follow the procedure described below to upgrade your software and activate Vodafone Email Plus 1 2 Launch the Vodafone Business Email application From the Status screen select Menu gt Upgrade to request an upgrade of the software application The new Vodafone Email Plus software downloads and is then installed on your mobile phone You will be asked to complete the same steps as when downloading the Vodafone Email Plus software from the web see Section 2 2 Setup by downloading the Vodafone Email Plus software from the web on page 8 for more information 11 VODAFONE EMAIL PLUS USER GUIDE 2 4 Using Vodafone Email Plus on two mobile phones You can activate Vodafone Email Plus on two mobile phones 1 Install Vodafone Email Plus and set up the mailboxes as described in the procedures below 2 Transfer your SIM card from the first mobile phone to your other mobile phone 3 Click on the Vodafone Email Plus icon When you connect to the service you are prompted to enter your password for each of the mailboxes you have set up As soon as you enter your password for each mailbox a mailbox is created and activated on the second ph
47. nu option Connect Please ensure that you have mobile network coverage and allow a few minutes to connect again e You may need to enable POP IMAP access for your email account Verify if your mailbox is enabled for POP IMAP access by logging in to your email account via Webmail e You may need to wait up to 15 minutes for new email to arrive Your email delivery may be delayed if there is a need to poll your email account Please wait 15 minutes and check if the email arrives e You do not receive any Hotmail email if you are marked as 50 VODAFONE EMAIL PLUS USER GUIDE Problem Solutions Online in the PC version of MSN Messenger Reconfigure your Messeng an email er status to be different than Online and send yourself to trigger delivery of new messages cannot send email using the service The appl Vodafone Email Plus applicati Plus app ication may have los ication is connected then select the menu option have mo again Yo Ch ha to try Yo Ch ndset Dj sendi ur ur emai eck if yo sconn Emai eck if yo Certain Emai that could bi ur email message If you can see the m ect and Connec ng u can still login to affect outbou le network coverag message may be tempora the email message ag Provider may have temporarily blocked your account Providers may from t connectivity Verify the status of the on
48. o easily manage your contacts 6 vodafone Welcome Baba You have 2 contact s Welcome Account 3538888886 you are logged in ial ame Emai Phone o Chris DiCarlo cdicarlo visto com M 415 412 7861 Visto Corporation lii oO Chris DiCarlo cdicarlo visto com M 415 412 7861 Contacts Visto Corporation W1650 486 6169 Calendar Settings Sign Out CONTACT S SUMMARY Name Chris DiCarlo Home Address Birthday Home Website Organization Visto Corporation Work Website 101 Redwood Shores Phy Work Ste 400 Website Redwood Shores CA 94065 Telephone M 415 412 7861 Email edicarlo visto com Notes W 650 486 6109 VODAFONE and the Vodafone logos are trade marks ofthe Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 36 Contacts Screen 6 1 1 Managing contacts You can add contacts from a selected email account Your mobile phone synchronises with Vodafone Email Plus Online and adds the contacts to your mobile phone This section describes how to add a contact using Vodafone Email Plus Online 40 VODAFONE EMAIL PLUS USER GUIDE Icon Purpose i My Contacts returns you to your contact list D I Import Contacts imports contacts from an email service provider account to your mobile phone CS i See Section 6 1 2 Importing a contact below for more information
49. ompt to activate the service and add your email accounts as described in this user guide se Programs mn x X p ei Search SIM Tasks Manager 6 Se D Terminal Vodafone Vodafone Servic Email Plus Services a RK m oice Speed Wireless Word Mobile Dial Modem Zip Figure 1 Vodafone Email Plus Icon There are currently three ways to install and setup Vodafone Email Plus on your mobile phone VODAFONE EMAIL PLUS USER GUIDE e Vodafone Email Plus Icon The Vodafone Email Plus icon as shown in Figure 1 assists with installing the software See Section 2 1 Setup by using the Vodafone Email Plus icon on page 5 for the installation procedure e Web browser If you do not have the Vodafone Email Plus icon on your mobile phone use the mobile web browser to download the correct software See Section 2 2 Setup by downloading the Vodafone Email Plus software from the web on page 8 for more information e Upgrading If you are upgrading from Vodafone Business Email to Vodafone Email Plus see Section 2 3 Upgrade from Vodafone Business Email to Vodafone Email Plus page 11 2 1 Setup by using the Vodafone Email Plus icon Follow the procedure below if the Vodafone Email Plus icon is on your mobile phone 1 Navigate to Start gt Programs and select the Vodafone Email Plus icon from the Programs screen SE Vodafone Email Plus amp T I Welcome Vodafone Email Plus enables you to stay
50. one 4 Vodafone Email Plus automatically connects to deliver email messages and PIM updates You are now logged in and able to use Vodafone Email Plus on your second phone NOTE You can switch back and forth between two phones e g one business phone during the week and one personal phone during the weekend A Setting up your email accounts Once Vodafone Email Plus is connected you are prompted to set up mailboxes for your email accounts You must have at least one account set up in order to be able to use Vodafone Email Plus Using Vodafone Email Plus you can activate up to 5 separate mailboxes at the same time Vodafone Email Plus will continuously update these mailboxes and any associated PIM data If you have PIM data associated with a Microsoft Exchange account your PIM data also continuously updates PIM data from email service providers is not included Choose your first mailbox from the selection offered The selection includes the most popular Internet Email services in your country along with a Corporate Email option for access to Microsoft Exchange accounts If you do not see your Internet email provider listed select Internet Email and complete the fields with the required information When you set up your mailboxes your address book calendar and task list are backed up in Vodafone Email Plus Online For more information about using Vodafone Email Plus Online see section 6 Vodafone Email Plus Online on page 38 For inf
51. ormation on how to set up your Microsoft Exchange account see Section 3 1 Microsoft Exchange account on page 12 For information on how to set up a Email Service Provider account Hotmail or Gmail or Internet email account see Section 3 2 Other accounts on page 17 3 1 Microsoft Exchange account By using Vodafone Email Plus to access Microsoft Exchange you can synchronise email contacts calendar entries and task list with your mobile phone You can receive your Microsoft Exchange information on your mobile phone without worrying about servers or synchronising with your PC 12 VODAFONE EMAIL PLUS USER GUIDE 3 1 1 Howto set up a mailbox 1 When you first install Vodafone Email Plus a prompt appears asking if you want to set up your mailbox Select Yes to set up a mailbox m Vodafone Email Plus Z TY E ok Mailboxes Choose Email Type Vodafone Hotmail M Gmail PA Yahoo M Eircom Sy Corporate Email Gd Internet Email Select Cancel Figure 11 Select Corporate Email 2 Select Corporate Email Note This option is only applicable if your company or hosting provider has given you a Microsoft Exchange account 13 VODAFONE EMAIL PLUS USER GUIDE E Vodafone Email Plus Z7 T E ok Set Up Account 1 3 Enter your work email address and password Email address Should be the same as you use at work e g my name amp mycompany com Password fo Often the same you
52. orting contacts Use the Export Contacts feature to export a contact from one email account to another selected email account When you log into your email account the exported contact appears in your contact list 41 VODAFONE EMAIL PLUS USER GUIDE 1 Select contact s from your contact list by placing a tick in the checkbox 2 Click the Export Contacts icon 3 Select the email account you want to export the contact to 4 Enter your login information 5 When the contact is exported click OK to close the pop up box 6 1 6 Editing contacts To edit a contact select the contact from the list Use the fields to edit contact details and click Save 6 1 7 Merging Contacts Duplicate contacts may be created when you combine PIM data with contacts on your mobile phone Use Merge Contacts to combine selected contacts together To merge a contact A vodafone Baba SE You have 4 contact s Welcome Account f 3538888886 e you are logged in a Name Email Phone F Chris Hardy N A M 12396586 W 12458285 o James Smith N A M 957618894 Contacts Calendar oO Jane Doe N A H 5678912 Settings Sign Out CONTACT S SUMMARY Name Jane Doe Home Address Birthday Home Website Organization Work Website Work z Website Peal PrOD Telephone M 12345678 Email NA Notes VODAFONE and the Vodafone logos are trade marks ofthe Vodafone Group Other product and company names mentioned herein may be the trade
53. r response The meeting will appear in your calendar Calendar updates to your mobile phone will synchronise and appear in your Exchange Calendar 5 2 3 Adding anew appointment 1 Tap Calendar in the Status screen 36 VODAFONE EMAIL PLUS USER GUIDE 2 Tap Menu gt New Appointment 3 Enter the appointment information into the fields This includes the subject of the meeting location time occurrence and reminder 4 Tap OK atthe top right of the screen The meeting appears in your calendar 5 3 Task list You can use Vodafone Email Plus to access your Exchange task list To work with your tasks select Tasks from the Status screen sc Tasks gan x X Ti Terere to saaa noras Library books Presentation Research meeting Complete Es Menu Figure 33 Task List Ifyou have combined your task list with your Exchange Account with the tasks already present in your mobile phone the tasks from both your Exchange account and your mobile phone appear To add a new task select Menu gt New Task Enter the details into the various fields The various pull down tabs allow you to set priority due dates and reminders When complete tap OK in the top right corner The new task appears in the Tasks screen To view details about a task tap the task You can view due dates priority and other information Tap Edit to enter more details about the task To mark a task as complete
54. r the Subject and the body of the email 4 Ifyou need to save the email select Menu gt Save to Drafts To delete the message select Menu gt Cancel Message 5 Tosendthe email tap Send 4 3 5 Working with attachments Using Vodafone Email Plus you can selectively download attachments to your mobile phone one by one Downloaded attachments can be saved on your mobile phone To view an attachment your phone must be able to display the attachment type either through a native phone capability such as the Picture Viewer or through bundled software applications such as Microsoft Word or Adobe Acrobat Reader NOTE Some file types require installation of 3 party add on software before the attachment can be viewed on your mobile phone If the software is installed on the mobile phone the attachment will display If not a 30 VODAFONE EMAIL PLUS USER GUIDE question mark appears to the left of the attachment name and the attachment will not open You need to download the appropriate software onto your mobile phone in order to view the attachment Alternatively you can also transfer the file from your mobile phone to your PC and view it there instead Refer to the manual that came with your mobile phone for further information about downloading 3 party add on software or transferring information to your PC When you receive a message that contains attachments the attachment icon an envelope with a paper clip appears next to the message
55. st of contacts with matching names appears E Vodafone Email Plus amp Ty I x ok Entry Details A Global Address List Joe Visto Email business jvisto good com Figure 31 Contact Entry 34 VODAFONE EMAIL PLUS USER GUIDE 4 Highlight the desired contact and select Open to view more information about the contact This usually includes email and phone number You can opt to use the contact s information email address add the contact to your contact list on the mobile phone or use the contact s information and then add to your contact list Select Menu to access these options You can access the GAL when composing an email To access the GAL from an email message 1 2 Open anew email or reply to an email in your Exchange mailbox Place the cursor in the To field Tap Menu gt Lookup Enter the name into the search field and ensure the Global Address List is selected Tap Search Tap the name that matches the contact you want to send the email to Highlight the email address and tap Menu gt Use Once to add the email to the To field Follow the above procedure to add more email addresses Tap Send to send the email 5 2 Calendar When using Vodafone Email Plus you can access your Microsoft Exchange calendar on your mobile phone When you receive a meeting notification in your Exchange account you can view meeting details and accept the meeting The mobile phone calendar synchronises with yo
56. t Reply 29 Truncated 25 29 Email Service Provider Accounts 17 Email Set Up 12 Email Signature 32 Folders 24 Frequently Asked Questions 52 Global Address List 33 Home Screen 25 Inbox 24 Internet Email Accounts 17 Lookup 23 Mailbox Settings 23 Message Limit 48 Microsoft Exchange Calendar 35 Calendar View 36 Meeting Request 36 New Appointment 37 Search Contacts 33 Task List 37 Microsoft Exchange Account 33 Set Up 12 PIM Data Adding 16 Setting Alerts 48 Settings Menu 47 Status Screen 22 Menu 23 Task List 23 Tools 25 Transfer Service 33 Troubleshooting 50 Two Mobile Phones Activation 12 Uninstall 49 Upgrade 24 Upgrade from Business Email 11 Upgrading Vodafone Email Plus 47 Vodafone Email Plus icon Installation 4 Vodafone Email Plus Icon 5 Vodafone Email Plus Online 4 38 Adding Contacts 41 Address Book Cleaner 44 Calendar 45 Contacts 40 Deleting Contacts 41 Editing Contacts 42 Exporting Contacts 41 Importing Contacts 41 Managing Contacts 40 Merging Contacts 42 Password 46 Settings 46 Timezone 46 Welcome Email 21 Vodafone SMS 8 VODAFONE EMAIL PLUS USER GUIDE Notice This document as well as all accompanying documents for this product is published by Visto Corporation Visto may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering the subject matter in these documents The fur
57. tap the check box to place a check mark You can also tap Complete Tap Activate to make a selected task active The task is now an item that needs to be completed 37 VODAFONE EMAIL PLUS USER GUIDE To change the view select Menu gt Options Options including setting a reminder showing due dates and the task entry bar Tap Ok in the top right corner when you have finished setting the options To delete a task select Menu gt Delete Task Click Yes to verify that you want to delete the task 6 Vodafone Email Plus Online Vodafone Email Plus Online is a web based repository for storing data such as your calendar and address book Your mobile phone and Vodafone Email Plus Online are always in sync You can update your address book and calendar from any web browser Changes to Vodafone Email Plus Online will automatically appear on your mobile phone If you switch mobile phones or lose your mobile phone your information from Vodafone Email Plus Online is easily transferred to a new mobile phone You can access Vodafone Email Plus Online from this web address which is sent to you in the Welcome Email https emailplus vodafone ie A vodafone Welcome to Vodafone Email Plus Sign In This Portal gives you a simple and easy way to manage your device s contacts and calendar on the web Mobile number Be SE Sign in ta e view and edit your phone contacts view and edit your phone calendar Your phone number should be
58. the appropriate fields Click Save VODAFONE EMAIL PLUS USER GUIDE 7 Special Functions and Settings The Vodafone Email Plus Menu found on the Status screen enables you to connect and disconnect the Vodafone Email Plus application and view and interact with various service related messages 7 1 Upgrade Periodically new versions of the Vodafone Email Plus application for your mobile phone are released When this occurs upgrading is easy As soon as a new software upgrade is available for your phone Vodafone Email Plus presents a service message at the top of your Inbox or Status Screen called Upgrade Available or Upgrade Required You can decide to accept or delay the upgrade until later NOTE If you delay the upgrade more than 3 times the Service Message may disappear and you may have to manually request the upgrade by selecting Menu gt Upgrade from the Status screen You do not need to backup your email or PIM data before upgrading Just follow the upgrade instructions to install the latest version of Vodafone Email Plus To perform a manual check if an upgrade is available select Upgrade from the Options menu 7 2 Connect and disconnect The Connect and Disconnect menu options control your connection status This is a toggle switch with the active menu option appearing greyed out To disconnect tap the time underneath Connected in the Status screen Tap Disconnect and confirm that you want to disconnect To reconnect to Vo
59. ur Exchange account to ensure that the calendar on your mobile phone is always up to date Calendar entries for 90 days in the future and 14 days in the past are included 35 VODAFONE EMAIL PLUS USER GUIDE 7 Calendar amp T x x Mar 05 09 SMTwiirs un 8 9 ii 4 1 Fd 3 Meeting 4 00p 4 30p Boardroom 5 Day eg Menu Figure 32 Calendar Entry 5 2 1 When you open your calendar you can view your meeting schedule The current viewing mode is indicated in the lower left corner The view options are Day Week Month Year and Agenda default view Tap Day Week Month Viewing your calendar Year or Agenda to change your calendar view You can use the settings feature of your mobile phone to set a tone alert to notify you when a meeting is about to take place Tap an appointment in the calendar to view more details 5 2 2 Accepting a meeting request 1 2 Open the meeting request email in your account The meeting icon Looks like a small calendar From the meeting invite tap Accept to accept the meeting request From the pop up menu you can edit your response send the response or choose not to send the response Tap OK When you accept a meeting you can choose to send an immediate response edit and then send the response or send no response Optionally you can tentatively accept the invitation decline the invitation suggest a new time or reply to the sender Tap Menu to select you
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