USER MAUNAL
Contents
1. 16 5 27 DISA No Dialing Processing Mode essere 17 5 28 Manager and Secretary Pair 17 5 29 Emergency Gall Seting mens eier 17 5 30 Multiple CO Hunting Code Setting 2 21 2 0 000000000000000000000011 18 9 3 Eine Sellingzeesan regen 18 re he 18 5 33 Speed Dialing Selling staunen 18 5 94 Beseniel MEC m 19 5 35 Enable Disable 1 Landline Prefixed 19 DSO RESERVES le 19 5 37 Glearthe Extension No 19 5 38 Extension Group Sellind u da 19 5 99 Remote ProgrammMiINg ee 20 6 20 6 1 Makean Interem anan 20 6 1 1 Common Intercom Gall se e t een 20 6 1 2 Call The Operator Extension 2 1 2 2 40 002100000000 0001 0 00000000454 20 6 1 3 intercom Callback teca tera anima seele 20 6 1 4 Call the Extension Groups aa 21 6 2 External Galle ea ru 21 9 2 1 GO kine HUNING Quat aetatis 21 62 2 ORG Oy LING ic cete ee 21 6 2 3 Trunk Queuing Callback 2 22 aces ee 22 6 2 4 Last Number Redialing anna 22 6 2 5 GO Ene2. 5 20 Flash Time Setting 29 Duration Time 1 Enter the system program Command then press 29 then 1 5 to indicate the duration and it could be set 3 9 3 100 300ms I 4 100 400ms 5 100 500ms 1 6 100 600ms 7 100 700ms 8 100 800ms 9 100 900ms 2 Dial tone will be heard for successful setting Note The default value is 100 600ms 5 21 To Switch Between Internal External Music 30 0 1 To select Internal or External Music sources 1 Enter the system program Command then press 30 then I I 0 Internal Music I 1 External Music 2 Dial tone will be heard for successful setting Note Default is internal music 5 22 Fax Extension Setting 31 Fax Ext When a fax extension is set the external caller can dial 9 to directly access the fax extension under auto attendant voice announcement 1 Enter the system program Command then Press 31 then Fax Extension Number 2 Dial tone will be heard for successful setting Note No fax extension is set when factory out To cancel Fax Extension 31 Q After a fax extension is set It is recommended to add the message for fax please dial 9 into the Voice Announcement 5 23 Door Phone Setting 32 1 2 0 1 Door Phone Ext No Ext No of Ringing Ext 1 Ext No of Ringing Ext 2 Ext No of Ringing Ext n Up to 2 door phone can be set in the system Each door p
3. b Always use handset instead of microphone Hands free c Press the hook immediately after finishing recording Aristel Group USER MAUNAL 0 5 6 5 7 5 8 5 9 Ringing Extension Assignment 14 Ext CO Line 1 0 Under the mode of Ringing assigned extension for incoming calls when there is an incoming call the assigned extension will ring The operator extension will ring if no ringing extension is assigned If the1 operator extension is not answered within 25 seconds the 274 one will ring together While if the 1 one is busy the 2 one will ring immediately To assign the Ringing Extension 1 Enter the system program Command then press 14 Extension No CO Line No then 1 2 When the dial tone is heard the extension is set as the ringing extension for the corresponding Co line To disable the Ringing Extension Press 14 Extension No CO Line No then 0 To disable all the Ringing Extension Press 14 and or or depending on the extension No length CO Line No then 0 Note An extension can be set as ringing extension for more than one CO line and one CO line can be assigned more than one ringing extension as well 1 Operator Extension Setting t 15 Extension One extension can be set as operator extension Extension 801 is set as the 1 operator extension under factory default setting 1 Enter the system program Command
4. being in the Call Forward or Do Not Disturb status Forward All Call 71 Directed Ext No This feature is to forward all incoming calls to another directed extension To set Forward All Calls 1 Off hook to hear a dial tone 2 Press 71 another directed extension number and then hear the On hold music To cancel Off hook press 71 local extension number and then hear the On hold music Or press 760 to cancel the Call Forwarding and Do Not Disturb Forward The Call When Busy 72 Directed Ext No This feature is to forward the incoming calls to another directed extension when the extension is busy To set Forward the Call when Busy 1 Off hook to hear a dial tone 2 Press 72 another directed extension number and then hear the On hold music To cancel Off hook press 71 local extension number and then hear the On hold music Or press 760 to cancel the Call Forwarding and Do Not Disturb Forward The Call When No Answer 73 Directed Ext No This feature is to forward the incoming calls to another directed extension when the call is not answered Aristel Group USER MAUNAL 20 To set Forward the Call when No Answer 1 Off hook to hear a dial tone 2 Press 73 another directed extension number and then hear the On hold music To cancel Off hook press 71 local extension number and then hear the On hold music Or press 760 to cancel the Call Forward an
5. 6 System Power Connector USB form 7 CO Line Ports CO1 and CO2 8 Grounding 9 Extensions Ports 01 08 Factory default extension No 801 808 Aristel Group 20 USER MAUNAL 43 20 Expansion Unit EBEPUA O E T o E EPU POWER XT809 EXT810 gt lt gt lt N 4 gt 8816 EPU Data Connector EPU Power Connector CO Line Ports CO3 and CO4 Extensions Ports 09 16 Factory default extension No 809 816 Aristel Group USER MAUNAL 20 5 System Program Setting 5 1 System Program Command 10 System Password All settings are available only under the system program Command and can be done by any extension To enter the system program Command 1 Off hook to hear the dial tone 2 Press 10 enter the System Password 5 digits 3 The system comes into the program mode while hearing the dial tone again 4 Enter the required setting Hear the dial tone when setting is successful 5 Repeat Step 4 to continue other settings Note The default system password is 00000 Please reset the system before commencing system program at the first time other settings can be continued However if the setting failed you will hear a busy tone then please hook flash or press the Flash Key to hear a dial tone and continue the settings is to indicate all the extensions for 3 digits extension n
6. Hold time Duration Setting 29 Duration San Internal External Music Resources Switch 30 0 1 Fax Extension Setting it 31 Fax Ext No 32 1 2 0 1 Door Phone Ext No Ext No of Ringing Ext 1 Ext No of Door Phone Setting Ringing Ext 2 Ext No of Ringing Ext n Transfer Indication Tone Selecting 33 CO Line No 0 1 System On Hold Music Selecting 34 Music No Auto Attendant Response Time Setting 35 CO Line No Time DISA No Dialing Processing Mode 36 0 1 Manager and Secretary Pair Setting Manager Ext No Secretary Emergency Call Setting 38 Group No Emergency No Multiple CO Hunting Code Setting 39 Group No Emergency No 40 CO Hunting code CO Line No 1 Hot Line Setting CO Line No 2 Line NO n Reserved 41 Speed Dialing Setting en Extension No Reserved 43 47 Enable Disable 1 Prefixed Number 48 CO Line No 1 0 Reserved it 49 51 Clear The Extension No it 521 28 Aristel Group USER MAUNAL 0 Extension Group Setting 53 Group No Virtual Ext No Ext No 1 Ext No 2 Ext No N 0 1 Common Intercom Call Extension No Make An Call The Operator Extension 0 or 9 Intercom Call Intercom Callback 5 The Extension Group Virtual Extension Number CO Li
7. extension number length can be set as 2 digits 3 digits or 4 digits 1 Enter the system program Command then press 18 and I then z2 the extension number length is 2 digits 1 3 the extension number length is digits 1 4 the extension number length is 4 digits 2 Dial tone will be heard for successful setting Note When the setting is done all the extension number are restored to factory default value 11 26 for 2 digits 801 816 for 3 digits while 8001 8016 for 4 digits Q The default value of extension number length is 3 digits i e 801 816 5 11 Extension Number Setting 19 Ext Port No 1 Ext No 1 Ext Port No 2 Ext No 2 Ext Port No N Ext No NJ This setting is to assign an extension number to each extension port Extension number can be flexibly assigned within 10 to 89 100 to 899 or 1000 to 8999 after the extension number length is defined 1 Enter the system program Command then press 19 Extension Port No and Extension No then to finish the setting of current Extension Port and to the setting of next Extension Port Repeat the above process to continue the other Extension Ports setting 2 Press to exit the Extension Number Setting and hear the dial tone Note The Extension Port Number is a fixed number from 01 to 16 Q Abusy tone is heard to deny the current extension port setting if the extension number has already been assigned to other
8. extension port When this happen just Flash or Recall to hear the dial tone and remain in program mode 12 Aristel Group USER MAUNAL 0 5 12 System Password Changing 21 New System Password 1 Enter the system program Command then press 21 then enter 5 digits for the new password 2 Dial tone will be heard for successful setting 5 13 Line Hunting Code Setting 22 9 or 0 The CO line hunting code can be set as 9 or 0 The default setting is 9 1 Enter the system program Command then Press 22 then 9 or 0 2 Dial tone will be heard for successful setting Note When either 9 or 0 is set as CO line hunting code the other digit is automatically set as access code for operator extension 5 14 Availability of Ext to Access CO Line 23 Ext CO Line No 1 0 This setting is to define the availability of an extension to access a specific CO line To enable the availability 1 Enter the system program Command then press 23 Extension No CO Line No then 1 is to indicate all the extensions for 3 digits extension number and for 4 digits while 9 is to indicate all the CO lines 2 Dial tone will be heard for successful setting To disable the availability 1 Enter the system program Command Press 23 Extension NO CO Line No then 0 2 Dial tone will be heard for successful setting Note Each extension is entitled to access all the CO Line as th
9. i a MORET 22 6 3 Call Transfer Pickup Forward Call Hold Retrieve the Held Caall 29 8 3 1 BallTransier zent ee eg 23 2 23 6 3 2 1 Directed Call Pickup 23 6 3 2 2 General PICKUD cce seo an 23 6 3 3 Call Hold Retrieve the Held 24 6 3 4 Call Forward Do Not Disturb 24 5 3 4 1 Forward All oio De 24 6 3 4 2 Forward Call When 24 6 3 4 3 Forward Call When No 24 6 3 4 4 Call Forward to External 25 6 345 DostNOEDISIITD eet 25 Aristel Group USER MAUNAL 20 ui ut eier 26 6 4 1 Extension Port No amp Extension No Inquiring 26 6 4 2 System Software Version Inquiring sees 26 6 5 cosi estet predi 26 65 1 Use Individual AGCOUTIE seems mal 26 6 5 2 Individual Account Password 26 6 6 Three Way Conference ann 27 B a e Eat 21 Appendix Settings amp ODO6LFallOr aede hor
10. the Voice 10 5 6 Ringing Extension Assignmenluni rss 11 5 7 15 Operator Extension Setting tenente 11 5 8 2 Operator Extension Setting sra ataca ernste 11 5 9 Extension COS Class of Service 5 11 5 10 Extension No Length Setting 12 5 11 Extension Number Setting asien se a 12 5 12 System Password Changing sicco ae 13 5 13 Line Hunting Cede Selling ersehen 13 5 14 Availability of Ext to Access Line a 13 5 15 Prohibited Code Selling he Beer 13 5 16 Special Local Call Setlinge 13 5 17 Forced Account Seting 14 5 18 1 Landline Prefixed Number Setting 14 5 19 2 Landline Prefixed Number Setting 14 5 20 Flash Time Seltiriga oce etu ee Ba 15 5 21 To switch between Internal External 15 9 22 bax Extension SEDI cuite t uta ec M 15 5 23 DOOR Phone Selling patent 15 5 24 Transfer Indication Tone Selecting for DISA 16 Aristel Group CONTENT 20 USER MAUNAL 5 25 System On Hold Music 1 1 1 211 0 202 43 000000 0 00000300 0000 16 5 26 Auto Attendant Response Time Setting
11. then press 15 followed by the Extension No 2 Dial tone will be heard if the setting is successful To cancel the 15 operator extension setting Press 15 then 274 Operator Extension Setting 16 Extension No The 2 operator extension serves as the backup of the 1 attendant extension 1 Enter system program Command then press 16 followed by the Extension No 2 Dial tone will be heard if the setting is successful To cancel the 274 operator extension setting Press 16 then Extension COS Class of Service Assignment 17 No Ext COS Each Extension can be assigned one of the six COSs 1 Enter system program Command then press 17 Extension No then Ext COS Mz1 candial intercom calls only M 2 can dial local call number not prefixed by 0 except Special local call and restricted by Prohibited Code M 3 candial all the local call but restricted by Prohibited Code M 4 can dial STD long distance call number prefixed by 0 except 00 but restricted Aristel Group 11 20 USER MAUNAL by Prohibited Code M 5 Only restricted by Prohibited Code M 6 No dialing restriction 2 Dial tone will be heard for successful setting Note 0 COS1 to 5 are all restricted by Prohibited Code Please refer to 5 15 the Prohibited Code setting The default value of all the extension s COS is 5 5 10 Extension No Length Setting 18 Ext No Length I The
12. time if it is hook off 1 Enter the system program Command then press 40 then Extension No and Hot Line Extension No Extension No or Virtual Extension No 2 Dial tone will be heard if setting is successful To cancel Hot line setting Enter the system program Command then press 40 then Extension No and Note If one extension is to be set as hot line calling outside number virtual extension No is used to for Hot Line Extension No Refer to Speed Dialing Setting 42 When an extension is set as hot line calling the extension is unable to call other extension make external call or program any more until the hot line is cancelled Thus at least one extension can t be set as hot line calling in the system The extension which being set as hot line calling can t do the Hold operation 5 32 Reserved 41 5 33 Speed Dialing Setting 42 Group No Virtual Extension No External No The setting is to bundle a virtual extension No with an external No The user can make a speed dial by dialing the virtual extension number to call the correspondent external No 1 Enter the system program Command then press 42 then Group No 01 20 Virtual Extension No External No and 18 Aristel Group USER MAUNAL 20 2 Dial tone will be heard if setting successful Note The virtual extension number should not be the same as the system extension number otherwise the setting will fail Q
13. tone will be heard for successful setting Note Please refer to 5 9 Extension COS Assignment for COS definition To cancel all the forced account 26 5 18 1 Landline Prefixed Number Setting 27 1 Landline Prefixed Number This setting is to set a prefixed number which can be automatically added to the front of all the dialed outgoing number 1 Enter the system program Command then Press 27 entering the 1 landline prefixed Number Maximum 4 digits then 2 Dial tone will be heard for successful setting Note The factory default value of 1 landline prefixed number is None To cancel the 1 Prefixed Number 27 5 19 2 Landline Prefixed Number Setting 28 2 Landline Prefixed Number Besides the 1 prefixed number this setting is to set on prefixed number which can be automatically added to the front of the dialed number with 0 initial that is long distance call The 274 prefixed number is added after the 1 prefixed number 1 Enter the system program Command then Press 28 entering the 2 landline prefixed Number Maximum 10 digits then 2 Dial tone will be heard for successful setting Note can be inserted between the prefixed number to stand for a pause of 2 seconds Q factory default value of 2 landline prefixed number is None 14 Aristel Group USER MAUNAL 20 G To cancel the 2 Landline Prefixed Number 28
14. Allthe virtual extension numbers are cleared when the extension number length are changed 5 34 Reserved 43 47 5 35 Enable Disable 1 Landline Prefixed Number 48 CO Line No 1 0 This setting is to determine whether to add the prefixed number to the external call through some CO line 1 Enter the system program Command then press 48 then CO line No and 1 Enable prefixed number to the CO line 0 Disable prefixed number to the CO line 2 Dial tone will be heard if setting successful 5 36 Reserved 49 51 5 37 Clear the Extension 521 1 Enter the system program Command then press 521 2 Dial tone heard if the setting is successful Note This setting is to reset all the extension number to 00 or 000 or 0000 depending on the extension number length The setting is used to avoid extension number collision during the Extension No setting 5 38 Extension Group Setting 53 Group No Virtual Ext No Ext No 1 0 1 Ext 2 0 1 Ext No N 0 1 This setting is to enable a virtual extension number to ring a group of extensions When the user dials the virtual extension number the first free extension will ring according to the setting sequence 1 Enter the system program command then press 53 group No 1 4 Virtual Extension No Extension No 1 then 0 or 1 0 is to untie the extension from the virtual extension number while 1 is to bundle the se
15. Heavy duty machinery o This system must use the independent power input The power should better not share with other power consumption equipment for example huge power consumption machine and be controlled directly by main switch In addition the location must be far away from high frequency amp noise soundings to avoid the interference from radiation EMla Voltage Stabilizer is recommended if the electricity supply is not so stable Please use the lightening protection equipment to guarantee system s stability Suggest using twist wires for CO line amp station line to avoid noise and interruption SLT wiring must be away from some other disturbance e g radio wave Otherwise a separate earth is required in addition to the third earth wire on the AC circuit Aristel Group 5 20 USER MAUNAL 4 20 PCB amp Cabinet Layout 41 Three View Drawing Of EW20 306 00 70 00 205 00 6 Aristel Group USER MAUNAL 4 2 EW20 Mother Board Unit LED m Ls meine EXTUP I POWER x col DEE T co S GND EET NM EXT802 een EXT803 00 _ M EN EXT804 H 805 Ls O EXT806 1 2 8816 dum H Mi e 807 H 808 MEN e 1 EPU Expansion Connector 2 EPU Power Supply Connector 3 Mother Board LED 4 Fuse 250V 2A 5 External Music Resource Connector
16. USER MAUNAL 20 1 General DescHplon ssi io aa Oates 1 2 System Specification amp FUDCLHOFi 2 2 Basic SS CINCO ON uso otn 2 22 System Specificato NS 2 2 3 Electrical amp Other Speeiticalonsa see 3 2 4 System Features Isl nah 4 3 Preparation amp Note for the System 5 3 1 Preparation for System Installation retener treten tenen 5 3 2 Special Requirements for Installation Environment sss 5 3 3 o Ge ef on e tere 5 4 EW20 PCB amp Cabinet Layout 6 4 1 Three View Drawing 20 6 4 2 EW20 Mother Board Unit 202002 2 1 2 244200040 000 41600548 7 43 20 Expansion As 8 System Program Sell i seite o dte ein 9 5 1 urn 9 Biz gt ai tete ieu 9 5 3 9 5 4 Answer Mode for CO Line 2 0 20042 10 0000000000000000000000054 9 5 5 Record Play of
17. all Pickup 3 Extension Directed Call Pickup allows the user to answer call that is ringing on another extension 1 While another extension is ringing the user off hook to hear a dial tone 2 Press 3 then ringing extension s number to pick up the call 6 3 2 2 General CallPickup 0 This function allows user to pick up call on any ringing extension without need to know the extension number 1 While any extension is ringing the user off hook to hear a dial tone 2 Press 0 to pick up the call Aristel Group 23 20 USER MAUNAL 6 3 3 6 3 4 6 3 4 1 6 3 4 2 6 3 4 3 24 Call Hold Retrieve the Held Call Hook Flash Flash Key 1 While Party A is talking with Party B Party A press Flash button to place Party on hold 2 Party A hears the dial tone and can do other operation while Party B listens to the On Hold music 3 After Party A finishes operation Party A can press Flash button again to retrieve the call with Party B Call Forward Do Not Disturb The call can be set to be forwarded to another internal Extension or External number If external forward option is required virtual extension number correspondent to an external number is used for the Directed Ext No Refer to Speed Dialing 42 When an extension is set as Call Forward or Do Not Disturb each time when the extension is off hook the confirmed tone is heard before the dialing tone to indicate the extension
18. d Do Not Disturb 6 3 4 4 Intercom Call Forward to External Number Off Hook press 10 Password 00000 42 Group No Virtual ext External No Refer to Speed Dialing 42 Note Group 01 20 Virtual Extension No should not be the same as the extension number External No mobile or land line Example 1 Off Hook press 10 password 00000 42 01 555 0402732238 Ext 807 enables ECF to virtual Ext 555 then to enables Ext 807 to ECF 2 Then To set Forward All Calls to External Number Off Hook then press 71 555 If successful you will hear music on hold Or To set Forward The Call to External Number When Busy Off Hook then press 72 555 If successful you will hear music on hold Or To set Forward The Call to External Number When No Answer Off Hook then press 73 555 If successful you will hear music on hold To cancel Forward All Calls to External Number Off hook press 71 local extension number and then hear the On hold music Or press 760 to cancel the Call Forwarding and Do Not Disturb To cancel Forward The Call to External Number When Busy Off hook press 72 local extension number and then hear the On hold music Or press st 760 to cancel the Call Forwarding and Do Not Disturb To cancel Forward The Call to External Number When No Answer Off hook press 73 local extension number and then hear the On hold music Or press 760 to cancel the Call Forwarding and Do Not Distu
19. e ORTU alien 28 Aristel Group CONTENT USER MAUNAL 20 1 General Description Thanks for choosing our Aristel EW20 telephone switching system Derived from Aristel AV 20 telephone system EW20 is specially designed as a concise and practical version for most users Inheriting the characters of spatiality and reliability EW20 is most suitable for small office and home office with its rich practical functions The main difference between the EW20 and AV 20 is that EW20 can only connect with Single Line Telephone while AV 20 can connect with both Single Line Telephone and Key telephone The basic capacity of EW20 is 2 CO lines and 8 Single Line stations and can be expanded to a maximum of 4 CO lines and 16 Single Line stations This User manual gives clear descriptions of all the steps for installation and operation If you have any queries please contact your authorized agent for help Aristel Group 1 20 USER MAUNAL 2 System Specification amp Function 2 1 Basic Specification System Capacity 208 416 Built in Voice Auto Attendant CO station lines connected by RJ 11 2 2 System Specifications Aristel EW20 Basic Capacity Expansion Capacity Maximum Capacity CO Line 2 2 4 Single Line Station 8 8 16 Built in Auto Attendant 1 1 1 Power Failure Transfer 2 2 4 Phone PFT Table 1 System Specifications 2 Aristel Group USER MAUNAL RO 0 2 3 Electrical amp O
20. e factory default 5 15 Prohibited Code Setting 24 Group Prohibited Code This system provides Maximum 20 groups of prohibited code 1 Enter the system program command then press 24 Group 01 20 Prohibited Code then 2 Dial tone will be heard for successful setting Note To cancel one group of prohibited code Press 24 Group No then To cancel all the prohibited code Press 24 then 5 16 Special Local Call No Setting _ 25 Group No Special Local Call No The system provides Maximum 30 groups of special local call number with a maximum length of 5 digits 1 Enter the system program Command then press 25 Group No 01 30 Special local Aristel Group 13 20 USER MAUNAL call number then 2 Dial tone will be heard for successful setting Note To cancel one group of special Local Call Press 25 Group No then To cancel all the special Local Call Press 25 then 5 17 Forced Account Setting 26 Individual ID Individual PW COS Forced account consists of a 2 digits ID and a 4 digits Password Each forced account is assigned a Class of Service Level Forced account let you temporarily override an extension s toll restriction This system provides Maximum 40 groups of forced account 1 Enter the system program Command then Press 26 Individual ID 01 40 individual password then COS 2 Dial
21. e of five groups of emergency No is as follow 01 110 02 119 03 120 04 122 05 None They can be substituted to match the emergency call of different country 1 Enter the system program Command then press 38 Group No 01 05 then Emergency No and 2 Dial tone will be heard for successful setting Aristel Group 17 20 USER MAUNAL 5 30 Multiple CO Hunting Code Setting 39 CO Hunting code CO Line No 1 CO Line No 2 CO Line NO n for 9 or 0 as fixed CO hunting code up to 3 more Hunting Code be set This function is to enable the user to seize different CO line group by dialing corresponding CO hunting code 1 Enter the system program Command then Press 39 CO Hunting Code then corresponding CO Line No s and 2 Dial tone will be heard if setting is successful Note CO hunting code and Co Line No should be entered as a single digit In default 9 and 0 are CO Hunting Code and Access code for operator correspondingly Hunting Code can t be used as the initial digit of Extension No and vice versa The fixed CO Hunting Code 9 or 0 is defaulted to correspond to all the CO lines If modification is needed please do the setting here o00900 5 31 Hot Line Setting 40 Ext Hot Line Ext Hot line allows an extension to call another extension or make an outside call automatically without dialing any digits each
22. h the two party alternately Aristel Group 27 di O USER MAUNAL Appendix Settings amp Operation Settings Operation Steps Enter the System Program Mode 10 System Password CO line connection setting 11 CO Line No 1 0 Answer Mode for CO line incoming Call 12 CO Line No answer mode Record Play of the Voice Announcement 13 Record Play1 2 Segment 1 2 3 Ringing Extension Assignment 144 Ext No CO Line No 1 0 1 Operator Extension Setting 15 Extension No 274 Operator Extension Setting 16 Extension Extension COS Assignment 17 Ext No Ext Grade Extension No Length Setting 18 Ext No Length Extension Number Setting 19 Ext Port No Ext No System Reset 20 System Password System Password Changing 21 new System Password CO Line hunting Code Setting 22 9 0 Availability of Ext to access CO line 234 Ext No CO Line No 1 0 Prohibited Code Setting 24 Group No Prohibited Code Special Local Call No Setting 25 Group No Special Local Call No Forced Account Setting 26 Individual ID Individual PW COS 15 Prefixed Number Setting 27 1st Prefixed Number 274 Prefixed Number Setting it 28 2nd Prefixed Number Flash
23. hone can have more than one ringing extensions If no ringing extension is set here the 1 operator extension will be the default ringing extension When one extension is set as door phone it will automatically call its ringing extension s when hook on 1 Enter the system program Command then press 32 Sequence No of Door Phone 1 or 2 Ringing mode for the ringing extensions 0 or 1 0 means only the 1 available ringing extension rings 1 means all the ringing extensions rings together Door Phone Ext No and to finish the setting of Door Phone then Ext No of Ringing Ext 1 and to finish assigning the 1 ringing extension for the door phone Repeatedly press Ext No of Aristel Group 15 20 USER MAUNAL Ringing Ext and to assign more ringing extensions for the door phone 2 Press to exit the Extension Number Setting and hear the dial tone To Cancel Door Phone 32 Sequence No of Door Phone 1 or 2 then Note When one or more of the ringing extensions are set as Call Forward Door phone call will be forwarded according to the Call Forward setting of the 1 ringing extension which is set Call Forward If extension is set as a door phone then you can t ring the door phone ext from internal ext 5 24 Transfer Indication Tone Selecting for DISA Calls 33 CO Line No 0 1 When an external call comes in the transfer indication Tone can be either the On Hold Music or the R
24. ing Back Tone 1 Enter the system program Command then press 33 CO Line No 9 is to indicate all the CO lines then I 1 0 To set the Indication Tone as Ring Back Tone I 1 To set the Indication Tone as On Hold Music 2 Dial tone will be heard for successful setting Note The factory default value is Ring Back Tone 5 25 System On Hold Music Selecting 34 Music No M The system provides 8 kinds of On Hold music and the user can select one of them at their option 1 Enter the system program Command then press 34 then the Music No M 1 8 2 Dial tone will be heard for successful setting Note The user may listen to all the On hold music by the following command Off hook press 7 and the Music No M M 1 8 5 26 Auto Attendant Response Time Setting 35 CO Line No Time When there is no CID function needed this setting can be used to accelerate the response of auto attendant When the time is set as 0 the auto attendant will respond once the ring current is detected and ignores the detection of the CLI number The time is also used as the maximum CLI number detection time 1 Enter the system program Command then press 35 then CO Line No and Time Time 0 1 2 9 seconds 2 Dial tone will be heard for successful setting Note The default value of the time is 6 seconds 16 Aristel Group USER MAUNAL 20 5 27 DISA No Dialing Processing Mode 36 0 1 If DISA call
25. is answered by the system and no digits are entered the system will transfer the call to the operator extension or terminate the call according to the setting 1 Enter the system program Command then press 36 then the Processing Mode Mode 0or1 Mode 0 Transfer the call to the operator default M 0 Mode 1 Terminate the call When Mode 0 the system will terminate the call if no digits are entered for 3 times consecutively under voice announcement 2 Dial tone will be heard for successful setting Note The default value is 0 Transfer the call to the operator 5 28 Manager and Secretary Pair Setting 37 Manager Ext Secretary Ext No When two extensions are set as manager and secretary pair an external call through auto attendant to the manager extension will be transferred to the secretary extension while the internal call is done as normal 1 Enter the system program Command then press 37 then Manager Ext and Secretary Ext No 2 Dial tone will be heard for successful setting To cancel Manager and Secretary Pair Under the system program mode Press 37 then Manager Ext No and 5 29 Emergency Call Setting 38 Group No Emergency Up to 5 groups of Emergency call can be assigned if the system is programmed for toll restriction or being restricted for intercom call only Each extension can dial emergency number overriding the restriction The default valu
26. ling a minimum 6 digits number 6 3 Call Transfer Call Pickup Call Hold Retrieve the Held Call Call Forward 22 Aristel Group USER MAUNAL 20 6 3 1 Call Transfer Hook Flash Flash Key Extension No This system provides two kinds of Call Transfer Announced Transfer Unannounced Transfer Announced Transfer Announced Transfer means the transferring extension can notify the receiving extension before actually sending the call 1 While Party A is talking with Party B either CO Line or Extension Party A presses Flash button to hear a dial tone then calls Party C 2 Party A notifies Party C when Party C answers 3 After Party A hangs up the previous call Party B talks with Party C Unannounced Transfer Unannounced Transfer lets an extension to transfer the call directly to the receiving extension without prior notification 1 While Party A is talking with Party B either CO Line or Extension Party A press Flash button to hear a dial tone 2 Party A calls Party C and hears the Ring Back Tone then Party A hangs up the call before Party C answers 3 When Party C hook off Party B talks with Party C Note During transferring if Party C is busy Party A can press Flash button and call another extension or press Flash button twice to retrieve the call with Party B Q If Party C doesn t answer within 25 seconds Party B will recall Party A 6 3 2 Call Pickup 6 3 2 1 Directed C
27. lls Self checking of port number and extension number to facilitate the installation EEPROM Memory Design to ensure the programming can be saved even power failed Other features Call Pickup Call transfer Call forward DND Setting Hot Line setting Speed Dialing Aristel Group USER MAUNAL 20 3 Preparation amp Note for the System Installation 3 1 Preparation for System Installation Please check whether the system capacity and the quantity of phones are suitable or not Please prepare the necessary wires and instruments for installation Please carefully read this manual before installation and follow up the procedures of installation on this manual 3 2 Special Requirements for Installation Environment Input AC Voltage AC220V 15 o Wiring Requirements CO Line 2 conductor wiring SLT Extension 2 conductor wiring External Music Source 2 conductor wiring 3 3 Equipment Remarks The system should be installed at a clean dry and secure position 10 centimeters above the ground to avoid the vibration Thelocation must have adequate ventilation and a temperature range between 10 C 40 C with a lt 85 non condensing relative humidity The installation site should have sufficient room to mount the System along with the necessary connecting blocks and ancillary equipment The installation site should not be at the area with static electricity e g Dry copiers or vibration e g
28. make a new call Individual Account Password Changing 7 New Individual PW Users can change the Individual Account password operation as following 1 Off hook to hear a dial tone 2 Press 7 Individual ID and Individual Password Do Do Do Do confirmed Tone is heard to indicate correct input and then the intercom dial tone is heard or busy tone is heard if the input is incorrect 3 When hearing the intercom dial tone press 7 and 4 digits new Individual Aristel Group USER MAUNAL 20 password then hear a dial tone 6 6 Three Way Conference Three way conference enables an extension to talk with 1 external party and 1 internal extension or with 2 external parties simultaneously To establish a three way conference 1 Establish an internal call or outside call 2 3 2 Press Flash button to put the call on hold and hear the dial tone 3 4 Dial tone is heard 5 6 Press 8 5 Make the second call with another external party or internal extension 6 Press Flash button and the conference is activated 6 7 Call Split Call split enables an extension to talk with 1 external party and 1 internal extension or with 2 external parties alternately 1 Make an internal call or external call 2 Press Flash button to put the call on hold and hear the dial tone 3 Make the second call with another external party or internal extension 4 4 Press Flash button to talk wit
29. ne Hunting 9 0 or 4 COLine Make An Auto Accessing CO Line 9 1 0 External Trunk Queuing Callback 5 Call Last Number Redial Redial Key CO Line Flash 59 Call Transfer Hook Flash Flash Key Extension No Directed Call Pickup 3 Extension No Call Pickup General Call Pickup 0 Call Hold Retrieve The Held Call Hook Flash Flash Key Forward All Call 71 Directed Ext No Call Forward The Call When Busy 72 Directed Ext No Forward Forward The Call When No Answer 73 Directed Ext No Cancel Call Forward 71 Local Ext No or 760 DND Do Not Disturb 761 Disable Do Not Disturb 760 or 762 Extension Port No amp Extension No 6 Inquiry Inquiring System Software Version Inquiring Forced Individual Account using 7 Individual ID Individual PW Account Individual Account Password Changing Anger using made 7 New Individual PW Aristel Group 29 EW20 TELEPHONE SWITCHING SYSTEM USER MANUAL Wn EI M m Aristel Group DOC EW20 USER MANUAL Part No 82A3IMINO1 Date 2009 01 01 Ei g ET e per sa EJ This document contains proprietary information and may not be reproduced in any form without the express written consent of Arista Systems Corporation The information contained here in is
30. p 6 2 Make an External Call 6 21 Line Hunting 9 0 or 4 Line This system provides two methods to hunt CO Line Automatic CO Line Hunting 1 Off hook to hear a dial tone 2 Dial CO line hunting code 0 or 9 hear CO line dial tone then dial Designated CO Line Hunting 1 Off hook to hear a dial tone 2 Press 4 CO Line No 1 4 hear CO line dial tone then dialing 6 2 2 HotCO Line 9 1 0 This feature allows the user to access a free CO line automatically once the user lifts the handset and doesn t need to dial CO Line Hunting Code Enable Hot CO Line 1 Off Hook to hear a dial tone 2 Press 91 then hear the On Hold music while setting successfully Disable Hot CO Line 1 Off Hook to hear a CO Line dial tone 2 Flash to hear a dial tone 3 Press 90 then On Hold music will be heard if setting is accepted Note When the extension is enabled Hot CO Line If the user hears the busy tone when off hook that means there is no free CO Line The user can press Flash button to hear the intercom dial tone and make an intercom The user can press Flash button to hear the intercom dial tone and do internal operation Aristel Group 21 20 USER MAUNAL after a CO line is automatically accessed 6 2 3 Trunk Queuing Callback 5 When there is no idle CO line the user can use CO Line Queuing function to make an appointment for the CO line As soon as any line becomes idle the e
31. rb 6 3 4 5 Do Not Disturb 76 1 2 Enable Do Not Disturb 1 Off hook to hear a dial tone Aristel Group 25 20 USER MAUNAL 6 4 6 4 1 6 4 2 6 5 6 5 1 6 5 2 26 2 Press 761 and then hear the On hold music Disable Do Not Disturb Off hook press 762 and then hear the On Hold music Or press 760 to cancel the Call Forward and Do Not Disturb Inquiry Extension Port No amp Extension No Inquiring 6 1 Off Hook to hear a dial tone 2 Press hear Do Do Do confirmed Tone then hang up 3 The extension will ring and the LCD displays this extension s port No the first two digits and the extension No System Software Version Inquiring 1 Off Hook to hear a dial tone 2 Press hear Do Do Do confirmed Tone then hang up 3 The extension will ring and the LCD displays the system s Software Version Forced Account Code Use Individual Account 7 Individual ID Individual PW 1 Off hook to hear a dial tone 2 Press 7 Individual ID and Individual Password Do Do Do Do confirmed Tone is heard to indicate correct input and then the intercom dial tone is heard or busy tone is heard if the input is incorrect 3 When hearing the intercom dial tone make the call as normal Note While using individual account the user can press Flash button to hear Do Do Do Do confirmed Tone and then the intercom dial tone to
32. subject to change without notice at the discretion of Arista Systems Corporation Copyright 2009 by EVERWISE All rights reserved Aristel Group http www aristel com tw
33. t extension s with the virtual extension number to finish setting of the 1 extension Repeatedly input Extension No and 0 or 1 to finish setting of other extensions Totally one virtual extension no can bundle with 8 extensions 2 Press to exit the setting and hear the dial tone Aristel Group 19 20 USER MAUNAL 5 39 Remote Programming EW20 provides remote programming to facilitate the distributor s after sales service The function is available no matter the CO line answering mode is set as DISA answering mode or ringing the assigned extension a DISA Answering Mode The external caller calls in on a DISA CO line using a DTMF telephone set 1 The auto attendant responds with voice announcement 2 To start up remote programming the external caller dials 10 system password 00000 as default value to enter system programming while dial tone is heard 3 Enter required setting item as a local extension would do in programming mode 4 Di is heard to indicate a successful setting or Di Di to indicate a failingi setting No matter whether Di or Di Di is heard another setting item can be proceeded to b Ringing the Assigned Extension Mode 1 The extension user is talking with the external party 2 The extension user does the Flash operation and hear dialing tone 3 4 4 external party hears the voice announcement and can do the remote programming just The extension user dial and hangs
34. the system will provide voice announcement for the external caller to directly access an extension The users can record the message as they preferred There are three segments of voice announcement in total The first is greeting message the second is Extension Busy Announcement and the third is answer Announcement Mz1 to Record message Mz2 to Play message N indicates the Segment N 1 3 Operation of recording the first segment 1 Enter system program Command then press 13 141 1 indicates to record and 1 indicates the Segment 1 2 Record the first segment of message after hearing a prompt sound Di 3 On hook to finish recording 4 Repeat the above three steps to record the massage of Segment 2 and Segment 3 Note Always begin recording after the Di sound is heard The first segment is for greeting message such as Please dial the extension number For operator please dial 0 The second is for Extension Busy Announcement such as The extension you dialed is busy now please dial later or call other extension Thethird segment is for No answer Announcement such as The extension you dialed is no answer please dial later or call other extension The Segment 2 and Segment 3 will be erased when the first Segment 1 is recorded The Segment 3 will be erased when the Segment 2 is recorded Please refer to the following suggestions while recording the message a Choose a quiet environment
35. ther Specifications EW Series EW20 Input Voltage AC220V 15 50Hz Output AC Voltage 25V 1 amp 75V 0 02 Power Consumption System lt 20W SLT 0 85W Dialing Outgoing Dialing Tone Signal Intercom Dialing Tone Wiring Installation CO Line 2 wires SLT 2 wires System Dimension mm 306x205x 70mm Working Temperature 10 C 40 C Working Humidity lt 85 non condensing Switch Mode SDM Space Division Matrix Table 2 System Electric specifications Subject to the changes without notice Aristel Group 20 USER MAUNAL 2 4 System Features List Special features Flexible Extension Numbering with 2 to 4 digits length and the first digit is 1 8 at option The Caller ID number will be displayed no matter from the incoming lines or intercom This number also can be forwarded to other extension Up to 16 ringing extensions for the incoming calls can be assigned and display CID number Power Failure Transfer Phone PFT 4 Lines Built in Auto Attendant function for greeting message up to 40 seconds Built in PBX trunk line access code while EW20 connected behind external PBX Provides 40 groups Force Account Code in total for Toll call management Multi level Toll Restriction programmable Internal calls Local calls Long Distance calls and International calls Provides 20 sets programmable restricted code for outgoing ca
36. umber and for 4 digits while 9 is to indicate all the CO lines 5 2 System Reset 20 System Password This setting is to restore all the setting values to factory default 1 Enter the system program Command then press 20 enter the System Password 5 digits 2 Dial tone is heard to confirm successful reset after a pause of about three seconds 5 3 CO line Connection Setting 11 CO Line 0 1 When one channel of CO lines is not used it must be set as not connected to keep the user away from the access to a non existent CO line 1 Enter the system program Command then press 11 CO Line No then press M 0 not connected M 1 connected 2 Dial tone will be heard if the setting is successful Note The default setting for all the CO lines is as connected 5 4 Answer Mode for CO Line Incoming 12 CO Line No Answer Mode Each CO line be assigned as either of the two modes to answer the incoming calls e Ring the assigned extension Aristel Group 9 20 USER MAUNAL 5 5 10 Answered by auto attendant 1 Enter the system program Command then press 12 CO Line No and M M 0 Ring the assigned extension Mz1 Answered by Auto attendant 2 You will hear dial tone if the setting is successful Note The factory default setting is Ring Mode Record Play of the Voice Announcement 13 Record Play Seqment N When in auto attendant mode
37. up as under DISA answering mode Note Remote programming is not available for voice announcement recording 6 SLT Extension Operation 6 1 6 1 1 20 Make An Intercom Call Common Intercom Call Extension No Off Hook to hear a dial tone then dial extension number Call The Operator Extension 0 Off Hook and hear a dial tone then dial 0 Note If 0 is set as CO Hunting Code 9 is the code to call the operator extension Intercom Callback 5 An extension user may activate the Callback for Intercom Call function when calling to a busy extension As soon as the busy extension becomes idle the calling party will ring and after the calling party lifts the handset the called party will ring together 1 Off Hook dial extension number hearing a busy tone 2 Operate Flash to hear a dial tone Aristel Group USER MAUNAL 20 3 Press 5 to hear Do Do Do confirmed Tone 4 Hang up The Callback for Intercom Call becomes void in one of following three cases The calling party lifts the handset before the system calls back calling party doesn t lift the handset after ringing back lasting 20 seconds The called party lifts the handset during the ring back to the calling party 6 1 4 Call the Extension Group Virtual Extension Number Off Hook to hear a dial tone then dial virtual extension number The first free extension will ring according to the sequence in the extension grou
38. xtension will ring then off hook to hear a CO line dial tone and begin dialing the telephone number 1 Off Hook Hunt a CO line Hear busy tone 2 Flash to hear a dial tone 3 Press 5 hear Do Do Do confirmed Tone then on hook Note If the user hunts a designated CO line the ringing back CO line is the designated CO Line Q Callback for Trunk Queuing will not operate on one of following four cases a The user lifts the handset before the system calls back b The user doesn t lift the handset after ringing back lasting 45 seconds c There is an incoming call through the CO line being ringing back to the user If system has only one CO line and the 2 CO line is not connected or disabled via programming 6 2 4 Last Number Redialing Redial Key 1 Off Hook to hear a dial tone 2 Press the Redial Key of SLT 6 25 Line Flash 59 This feature is to send Flash signal to the CO line to complete some function provided by the carrier such as call waiting 1 While talking with a CO line Hook flash or press Flash Key or recall key 2 When hear a dial tone press 59 Note Users are permitted to operate the CO Line flash only when 16 seconds later after dialing a minimum 4 digits number if the extension is not set any prefixed code and is also not restricted by special local or prohibited code the user is permitted to operate the CO Line flash without any waiting after dia
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