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UCM6100 User Manual

1. All patterns are prefixed with the _ Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 The pattern can be composed of two parts divided by a character The first part is used to specify the dialed number the second part is used to specify the caller ID and it is optional if set it means only the extension with the specific caller ID is allowed to call in or call out For example patter 2XXX 1234 means the only extension with the caller ID 1234 is allowed to use this rule Configure the privilege level for this inbound route Select the default destination for the inbound call Extension Voicemail Conference Room Queue Ring Group Paging Intercom Voicemail Group Fax DISA IVR Dial By Name External Number By DID UCM6100 Series IP PBX User Manual Page 162 of 275 dstream Innovative IP Voice amp Video When By DID is used the UCM6100 will look for the destination based on the number dialed which could be local extensions conference call queue ring group paging intercom group IVR voicemail groups and Fax extension as configured in DID destination If the dialed number matches the DID pattern the call will be allowed to go through Stri Configure the number of digits to be stripped from the beginning o
2. Auto Record Disable This Trunk Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as hangup on a polarity reversal The default setting is No When FXO port answers the call FXS may send a Polarity Reversal If this interval is shorter than the value of Polarity on Answer Delay the Polarity Reversal will be ignored Otherwise the FXO will onhook to disconnect the call The default setting is 600ms This is the periodic time in ms that the UCM6100 will use to check on a voltage drop in the line The default setting is 200 The valid range is 50 to 3000 Configure the ring timeout in ms Trunk FXO devices must have a timeout to determine if there was a hangup before the line is answered This value can be used to configure how long it takes before the UCM6100 considers a non ringing line with hangup activity The default setting is 8000 Configure the RX gain for the receiving channel of analog FXO port The valid range is from 13 5 dB to 12 0 dB The default setting is 0 Configure the TX gain for the transmitting channel of analog FXO port The valid range is from 13 5 dB to 12 0 dB The default setting is 0 Configure to enable CallerID detection The default setting is Yes There are three options available in Fax Mode The default setting is None
3. Specific e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Configure the Call Forward Busy target number If not configured the Call Forward Busy feature is deactivated The default setting is deactivated Select time condition for Call Forward Busy The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note e Specific has higher priority to Office Times if there is a conflict in terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Enable CC Firmware Version 1 0 8 12 If enabled UCM6100 will automatically alert this extension when a called party is available given that a previous call to that party failed for some reason By default it s disabled UCM6100 Series IP PBX User Manual Page 117 of 275 Andstream Innovative IP Voice amp Video Two modes for Call Completion are supported Normal This extension is used as ordinary extension CC Mode j ee e For Trunk This
4. TLS CA Cert TLS CA List SIP SETTINGS NAT External IP Address External Host External Refresh External TCP Port External TLS Port Local Network Address Firmware Version 1 0 8 12 C istan Innovative IP Voice amp Video This is the Certificate file pem format only used for TLS connections It contains private key for client and signed certificate for the server This file will be renamed as TLS pem automatically Note The size of the uploaded certificate file must be under 2MB This file must be named with the CA subject name hash value It contains CA s Certificate Authority public key which is used to verify the accessed servers Note The size of the uploaded CA certificate file must be under 2MB Display a list of files under the CA Cert directory Table 89 SIP Settings NAT Configure a static address and port optional that will be used in outbound SIP messages if the UCM6100 is behind NAT If its a hostname it will only be looked up once Specify an external host name which is similar to External Address except the host name will be looked up periodically based on the External Refresh interval Configure the refresh interval for the external host if used The default setting is 10 Configure the externally mapped TCP port when the UCM6100 is behind a static NAT or PAT Configures the externally mapped TLS port when UCM6100 is behind a static NAT or PAT Specify a list of network addre
5. and following dialog will show Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 103 of 275 andstream Innovative IP Voice amp Video Edit Customize Device Settings 000B825E66E2 Model GRANDSTREAM GXV3275 MAC Address 000B825E66E2 IP Address 192 168 40 148 Version 1 0 1 50 Customize Fields Name Add New Field Accounts Account 1 Account Active Account Name SIP Server Outbound Proxy SIP User ID Authenticate ID Figure 63 Edit Customize Device Settings Scroll down in the dialog to view and edit the device specific options If the users would like to add more options which are not in the pre defined list click on Add New Field to add a P value number and the value to the configuration The following figure shows setting P value P1362 to en which means the display language on the LCD is set to English The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option For P value information of different models please refer to configuration template here http www grandstream com Support tools Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 104 of 275 ndstream Innovative IP Voice amp Video Edit Customize Device Settings 000B8262B023 Model MAC Address IP Address 192 168 40 161 Version Customize Fields Name P1362 add New Field Phone De
6. 3 2013 07 03 17 53 11 6000 6300 0 00 11 0 00 11 Figure 130 Download Recording File from CDR Page The above recorded call s recording files are also listed under the UCM6100 web GUI gt CDR gt Recording Files File List Delete Selected Recording Files Delete All Recording Files View 10 e Fo Call Time 1005 1000 2014 08 05 18 47 09 UTC 04 00 176 92 KB ii A Total 1 Show 1 1 coto ER First Prev Next Last Figure 131 Download Recording File from Recording Files Page CALL PARK The UCM6100 provides call park and call pickup features via feature code PARK A CALL There are two feature codes that can be used to park the call e Feature Maps gt Call Park Default code 72 During an active call press 472 and the call will be parked Parking lot number default range 701 to 720 will be announced after parking the call Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 227 of 275 ndstream Innovative IP Voice amp Video e Feature Misc gt Call Park Default code 700 During an active call initiate blind transfer default code 1 and then dial 700 to park the call Parking lot number default range 701 to 720 will be announced after parking the call RETRIEVE THE PARKED CALL To retrieve the parked call simply dial the parking lot number and the call will be established If a parked call is not retrieved after the timeout the original extension who parks the call will be called
7. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6116 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6116 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports SAFETY COMPLIANCES The UCM6100 series IP PBX complies with FCC CE and various safety standards The UCM6100 power adapter is compliant with the UL standard Use the universal power adapter provided with the UCM6100 package only The manufacturer s warranty does not cover damages to the device caused by unsupported power adapters Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 33 of 275 ndstream Innovative IP Voice amp Video WARRANTY If the UCM6100 series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream contact our Technical Support Team for a RMA Return Materials Authorization number before the product is return
8. DURING THE CONFERENCE During the conference call users can manage the conference from web GUI or IVR e Manage the conference call from Web GUI Log in UCM6100 web GUI during the conference call the participants in each conference bridge will be listed 1 Click on to kick a participant from the conference 2 Click on to mute the participant 3 Click on to lock this conference bridge so that other users cannot join it anymore 4 Click on to invite other users into the conference bridge e Manage the conference call from IVR If Enable Caller Menu is enabled conference participant can input to enter the IVR menu for the conference Please see options listed in the table below Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 168 of 275 andstream Innovative IP Voice amp Video Table 60 Conference Caller IVR Menu Conference Administrator IVR Menu Mute unmute yourself sch Lock unlock the conference bridge Kick the last joined user from the conference Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Ny O 1 fF W PD Increase your volume More options e 1 List all users currently in the conference call e 2 Kick all non Administrator participants from the conference call e 3 Mute Unmute all non Administrator participants from the conference call e 4 Record the conference call e 8 Exit the caller men
9. Enter the IP address for static IP settings Enter the subnet mask address for static IP settings Enter the gateway IP address for static IP settings Enter the DNS server 1 address for static IP settings Enter the DNS server 2 address for static IP settings UCM6100 Series IP PBX User Manual Page 49 of 275 andstream Innovative IP Voice amp Video User Name Enter the user name to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 802 1Q VLAN Tag 0 Layer 2 QoS 802 1p Assign the priority value of the layer 2 QoS packets for LAN port The default Priority Value value is 0 e Method Route When the UCM6102 has method set to Route in network settings WAN port interface is used for uplink connection and LAN port interface is used as a router Please see a sample diagram below Method Route 2 oi 172 18 25 x WAN Port q IP address 172 18 25 10 Figure 19 UCM6102 Network Interface Method Route e Method Switch For UCM6102 WAN port interface is used for uplink connection LAN port interface is used as bridge for PC connection For UCM6104 LAN 1 port interface is used for connection LAN 2 port interface is Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 50 of 275 dstream Innovative IP Voice amp Video used as bridge for PC connection INTERNET d LAN Internet
10. Pick Extensions Specify the number of minutes to allow the phones being provisioned to Pick Extension Period hour pick extensions Please make sure an extension is manually assigned to the phone or Automatically Assign Extension is enabled during provisioning After the configuration on the UCM6100 web GUI click on Save and Apply Changes Once the phone boots up and picks up the config file from the UCM6100 it will take the configuration right away DISCOVERY Users could manually discover the device by specifying the IP address or scanning the entire LAN network Three methods are supported to scan the devices e PING e ARP e SIP Message NOTIFY Click on Auto Discover fill in the Scan Method and Scan IP The IP address segment will be automatically filled in based on the network mask detected on the UCM6100 If users need scan the entire network segment enter 255 for example 192 168 40 255 instead of a specific IP address Then click on Save to start discovering the devices within the same network To successfully discover the devices Zero Config needs to be enabled on the UCM6100 web GUI gt PBX gt Zero Config gt Auto Provisioning Settings Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 87 of 275 andstream Innovative IP Voice amp Video Auto Discover The PBX can automatically discover the new devices by ARP or PING It can scan the entire network segment ora single IP addr
11. mode templates A Available only for single model 2 Default Model Template Available only for single model 2 Global Templates Available vel Selected Figure 66 Modify Selected Devices Different Models A Note Performing batch operation will override all the existing device configuration on the page After the above configurations save the changes and go back to web Ul gt PBX gt Zero Config gt Zero Config page Users could then click on O to send NOTIFY to the SIP end point device and trigger the provisioning process The device will start downloading the generated configuration file from the URL contained in the NOTIFY message Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 107 of 275 dstream Innovative IP Voice amp Video Manage Zero Config Create New Device Delete Selected Devices Modify Selected Devices Reset All Extensions Filter Al v View 30 v MAC Address 000B8262B023 192 168 40 161 GRANDSTREAM GXP2140 KA vu E 000B8262B024 192 168 40 157 GRANDSTREAM GXP2140 KA D vu gt 000B82661BA9 192 168 40 166 GRANDSTREAM GXP2160 KA d d E 000B8266ED61 192 168 40 125 GRANDSTREAM GXV3240 SS d D d La Total 4 Show AN Goto First Prev Next Last Figure 67 Device List in Zero Config In this web page users can also click on Reset All Extensions to reset the extensions of all the devices SAMPLE APPLICATION
12. ndstream Innovative IP Voice amp Video CONNECT THE UCM6108 To set up the UCM6108 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6108 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6108 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6108 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports SD Card Slot 2xFXS Port 8xFXOPor LED Indicators LCD Figure 6 UCM6108 Front View DC 12V Reset LAN Port Ground Figure 7 UCM6108 Back View Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 32 of 275 ndstream Innovative IP Voice amp Video CONNECT THE UCM6116 SD Card Slot 2xFXS Port 16x FXO Port LED Indicators LCD se Figure 8 UCM6116 Front View DE 12V Reset LAN Port Ground Figure 9 UCM6116 Back View To set up the UCM6116 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6116
13. ndstream Innovative IP Voice amp Video Select a global template to be used for the device and click on to add Multiple global templates can be selected and users can arrange the priority by adjusting orders via and 1 All the selected global templates will take effect If the same option exists on multiple selected global templates the value in the template with higher priority will override the one in the template with lower priority Click on to remove the global template from the selected list 3 Default Model Template Default Model Template will be applied to the devices of this model Default model template can be configured in model template under web UI gt PBX gt Zero Config gt Model Templates page Please see default model template option in Table 33 Create New Model Template 4 Model Templates Select a model template to be used for the device and click on to add Multiple global A A templates can be selected and users can arrange the priority by adjusting orders via Lei and All the selected model templates will take effect If the same option exists on multiple selected model templates the value in the template with higher priority will override the one in the template with lower priority Click on to remove the model template from the selected list 5 Customize Device Settings This is the highest level configuration for the device Click on Modify Customize Device Settings
14. Configure the password for TLS authentication This is optional Password Permitted Specify a list of IP addresses permitted by API This creates an AlP specific access control list Multiple entries are allowed For example 192 168 40 3 255 255 255 255 denies access from all IP addresses except 192 168 40 3 The default setting is blank meaning all IPs will be denied Users must set permitted IP address before connecting to the API For more details on CDR API Access to Call Detail Records and REC API Access to Call Recording Files please refer the document in the link here http www grandstream com products ucm series ucm61xx documents ucm61xx cdr rec api guide pdf Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 262 of 275 dstream Innovative IP Voice amp Video UPGRADING AND MAINTENANCE UPGRADING The UCM6100 can be upgraded to a new firmware version remotely or locally This section describes how to upgrade your UCM6100 via network or local upload UPGRADING VIA NETWORK The UCM6100 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP HTTP or HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com The upgrading configuration can be accessed via Web GUI gt Maintenance gt Upgrade Upgrade Firmware Network Upgrade Upgrade Via HTTP CO F
15. Figure 38 LDAP Phonebook After Import As the default LDAP phonebook with DN ou pbx dc pbx dc com cannot be edited or deleted in LDAP phonebook section users cannot import contacts with Phonebook DN field pbx if existed in the CSV file e Export phonebook to your computer from UCM6100 LDAP server Select the checkbox for the LDAP phonebook and then click on Export Selected Phonebook to export the selected phonebook The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6100 again Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 68 of 275 ndstream Innovative IP Voice amp Video LDAP Phonebook Import Phonebook Export Selected Phonebook s for extens lote The first phone nsions in this PBX The contacts cannot be added or deleted directly To add or delete the contacts please modify the accounts in Extensions page first To modify the read only attributes please edit the corresponding items in Extension page and the phone book will be automatically updated when the change is saved and applied Users can add other phone books for external accounts For those phone books users can edit LDAP attributes dd or delete contacts directly View 5 v Phonebook DN Options ou pbx dc pbx dc com Total 1 Show 1 1 Goto EA Figure 39 Export Selected LDAP Phonebook LDAP CLIENT CONFIGURATIONS The configuration on
16. The UCM6100 can be configured to send the voicemail as attachment to Email Click on Voicemail Email Settings button to configure the Email attributes and content Table 64 Voicemail Email Settings If enabled voicemails will be sent to user s Email address The default Attach Recordings to E Mail setting is Yes Fill in the Subject and Message content to be used in the Email when sending to the user The template variables are Template For Voicemail Emails e J Firmware Version 1 0 8 12 t TAB VM_NAME Recipient s first name and last name VM_DUR The duration of the voicemail message VM_MAILBOX The recipient s extension VM_CALLERID The caller ID of the person who has left the UCM6100 Series IP PBX User Manual Page 179 of 275 message VM_MSGNUM The number of messages in the mailbox VM_DATE The date and time when the message is left Voicemail Email Settings Gi Atach Recordings to E mail Template for Voicemail Emails Template Variables i TAB KVM NAME Recipient s firstnam JURY The duration of the voice Pra Al r LL BOX The recipients L KE Ca AT Fa VL to CALLERID The caller ID ofthe person who has left the message HVM_MSGNUM The message nu mber in the mailbox KVM DATE The date and time when the message was left New voicemail from VM CALLERID for VM MAILBOX Subject Message Hello H
17. The default setting is Auto Detect Source Channel Select the channel to be detected Destination Channel Select the channel to help detect when Auto Detect is used Destination Number Configure the number to be called to help the detection A Note e The PSTN detection process will keep the call up for about 1 minute e lf Semi auto Detect is used please pick up the call only after informed from the web GUI prompt e Once the detection is successful the detected parameters Busy Tone Polarity Reversal and Current Disconnect by PSTN will be filled into the corresponding fields in the analog trunk configuration VOIP TRUNKS VoIP trunks can be configured in UCM6100 under Web GUI gt PBX gt Basic Call Routes gt VolP Trunks Once created the VoIP trunks will be listed with Provider Name Type Hostname IP Username and Options to edit detect the trunk e Click on Create New SIP Trunk or Create New IAX Trunk to add a new VoIP trunk e Click on to configure detailed parameters for the VoIP trunk Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 143 of 275 e Click on e Click on e Click on ndstream Innovative IP Voice amp Video to configure Direct Outward Dialing DOD for the SIP Trunk to start LDAP Sync to delete the VoIP trunk The VoIP trunk options are listed in the table below Type Provider Name Host Name Keep Trunk CID Disable This Trunk TEL URI Need Regis
18. Theoretically Remote BLF monitoring will work when the remote PBX being monitored is non UCM6100 PBX However it might not work the other way around depending on whether the non UCM6100 PBX supports event list BLF or remote monitoring feature Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 214 of 275 andstream Innovative IP Voice amp Video DIAL BY NAME Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his her phone s keypad The administrator can define the Dial By Name directory including the desired extensions in the directory and the searching type by first name or last name After dialing in the PBX IVR Auto Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory This feature allows customers clients to use the guided automatic system to get in touch with the enterprise employees without having to know the extension number which brings convenience and improves business image for the enterprise DIAL BY NAME CONFIGURATION The administrators can create the dial by name group under web GUI gt PBX gt Call Features gt Dial By Name Create New Dial By Name Name DialByNameGP1 Extension 7101 Available Extensions Selected Extensions 1003 Tom Bryan 1000 John Doe 1004 Rachel White W amp 4001 Jane Doe 1005 Sam Lee 1002 William Tsai 1006 George Lin 1007 1002 Options EN Qu
19. UCM6100 has outbound route A with pattern 1xxx and outbound route B with pattern 10xx configured When dialing 1000 for outbound call outbound route B will always be used first This is because pattern 10xx is a better match than pattern 1xxx Only when there are multiple outbound routes with the same pattern configured users can click on to move the outbound route up down to arrange the priority among those outbound routes Table 57 Outbound Route Configuration Parameters Configure the name of the calling rule e g local long_distance and etc Calling Rule Name a Letters digits _ and are allowed e All patterns are prefixed with the _ e Special characters X Any Digit from 0 9 Z Any Digit from 1 9 Pattern SH N Any Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 Configure the password for users to use this rule when making outbound Password calls Call Duration Limit Enable to configure the maximum duration for the call using this outbound Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 159 of 275 Maximum Call Duration Warning Time Warning Repeat Interval Privilege Level Enable Filter on Source Caller ID Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video route Configure the maximum duration of the call in seconds The default setting is 0 wh
20. e lf USB Disk or SD Card is selected the recordings will be stored in the corresponding plugged in external storage device Please note the options USB Disk and SD Card will be displayed only if they are plugged into the UCM6100 Once USB Disk or SD Card is selected click on OK The user will be prompted to confirm to copy the local files to the external storage device Prompt information Change success to USB do you want fo copy the local files to the USB Figure 48 Recordings Storage Prompt Information Click on OK to continue The users will be prompted a new dialog to select the categories for the files to be copied over Please select the files that you want to copy It may take some time to copy files completely G Recording Files w G Conference GJ Queue GJ All Figure 49 Recording Storage Category On the UCM6100 recording files are generated and exist in 3 categories normal call recording files conference recording files and call queue recording files Therefore users have the following options when select the categories to copy the files to the external device Recording Files Copy the normal recording files to the external device Conference Copy the conference recording files to the external device Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 80 of 275 andstream Innovative IP Voice amp Video Queue Copy the
21. gt Port Fonwardmg UCM6100 Firewall gt Static Defense gt Current Gervce Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 Table 30 Table 31 Table 32 Table 33 Table 34 Table 35 Table 36 Table 37 Table 38 Firmware Version 1 0 8 12 Table of Tables UCM6100 Series IP PBX User Manual Typical Firewall Settings cccccccccccssceeseeeeeeeeeseeeeeeeeeeseeeeeeeaeeeessaeeeesaaes Firewall Rule Settings cccccccccccccssssceescsessceeseeeeeceeseeeeeceessseaeeeessaeeeeees UCM6102 Firewall Dynamic Defense nnnnnsneseenneneeeerrrrrreerrrnnrrrssernnn FAI2P N Seas HTTP Server nl e EE Fr MTS AAG SO GUA WEE Create New Office Time oonnnnnnnnnsannnnannnosnrrosnrrnnnnresnrrrsnrrrsnnrrrnrrernrrrrene Create New Holday Auto Provision Geitngs Global Policy Parameters Localization rrnnrnerrnnrnonrnnnrrnnnnnnnrnnnnennnnnne Global Policy Parameters Phone Settings n nnnnnonnneneennnreennenesnrrnenne Global Policy Parameters Contact Uer Global Policy Parameters Mammtenance Global Policy Parameters Network Settings ccccssscecsseeeeeeeeeeeseaeeees Global Policy Parameters Customization rrrrrrrnnrnonrnnnrrnnnnnrnrnnnnennnnnne Create New Template ccccccccccccceeeseeeeseeeeeeeseeee
22. security purpose If set to Yes users could disable the extension range pre configured configured on the UCM6100 The default setting is No Note It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues The default extension range assignment is e User Extensions 1000 6299 User Extensions is referring to the extensions created under web Ul gt PBX gt Basic Call Routes gt Extensions page e Pick Extensions 4000 4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6100 There are two related options in zero config page gt Auto Provision Settings Pick Extension Segment and Enable Pick Extension If Enable Pick Extension under zero config settings is selected the extension list defined in Pick Extension Segment will be sent out to the device after receiving the device s request This Pick Extension Segment should be a subset of the Pick Extensions range here This feature is for the GXP series phones that support selecting extension to be provisioned via phone s LCD e Auto Provision Extensions 5000 6299 This sets the range for Zero Config Extension Segment which is the UCM6100 Series IP PBX User Manual Page 230 of 275 dstream Innovative IP Voice amp Video extensions can be assigned on the UCM6100 to provision the end device e Conference Extensions 6300 6399 e Ring Group Extensions 6400 6499
23. this option If enabled the caller will be announced to all conference participants when there the caller joins the conference The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled no authentication will be required when joining the conference call The default setting is Yes UCM6100 Series IP PBX User Manual Page 166 of 275 ndstream Innovative IP Voice amp Video If enabled the UCM6100 will play Hold music when there is only one user Play Hold Music or in the conference The default setting is No Select the music on hold class to be played in conference call Music On Music On Hold Hold class can be set up under web Ul gt PBX gt Internal Options gt Music On Hold Skip Authentication When If enabled the invitation from Web GUI for a conference bridge with Inviting User via Trunk from password will skip the authentication for the invited users The default Web GUI setting is No JOIN A CONFERENCE CALL Users could dial the conference bridge extension to join the conference If password is required enter the password to join the conference as a normal user or enter the admin password to join the conference as administrator INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6100 conference bridge there are two ways to invite other parties to join the conference e Invite from Web GUI For each conference bridge in UCM6100 Web G
24. 00 System Login successful The username is admin Disk usage exceeds the threshold The Current usage 94 00 The threshold 80 00 System Login successful The username is admin Disk usage exceeds the threshold The Current usage 93 00 The threshold 80 00 Disk usage exceeds the threshold The Current usage 93 00 The threshold 80 00 System Login successful The username is admin Disk usage exceeds the threshold The Current usage 93 00 The threshold 80 00 Total 100 000 Show 1 10000 Goto First Prev next Last Figure 147 System Events gt Alert Log User could also filter out alert logs of a certain event category within a certain time period Select a category of event interested in in Event Name first Then select From Date and To Date Click on View Report to view the filtered result The following figure shows an example of filtering out all Register SIP Failed alert logs within the time period from October 15 00 00 2014 to November 29 23 59 2014 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 254 of 275 ndstream Innovative IP Voice amp Video Event Name Register SIP Failed v Date From Date 2014 10 01 00 00 To Date 2014 11 03 23 59 View Report Time 2014 10 20 10 25 18 2014 10 20 10 25 07 2014 10 20 10 25 06 2014 10 20 10 24 57 2014 10 20 10 24 47 2014 10 20 10 24 45 2014 10 20 10 24 36 2014 10 20 10 24 26
25. 1 0 8 12 UCM6100 Series IP PBX User Manual Page 22 of 275 san Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business Powered by an advanced hardware platform with robust system resources the UCM6100 offers a highly versatile state of the art Unified Communication UC solution for converged voice video data fax and video surveillance application needs Incorporating industry leading features and performance the UCM6100 offers quick setup deployment with ease and unrivaled reliability all at an unprecedented price point A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty A Warning Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Firmware Version 1 0 8 12 UCM61
26. 1 2 are FXO ports and DAHDI 3 4 are FXS ports For UCM6104 DAHDI 1 4 are FXO ports and DAHDI 5 6 are FXS ports For UCM6108 DAHDI 1 8 are FXO ports and DAHDI 9 10 are FXS ports For UCM6116 DAHDI 1 16 are FXO ports and DAHDI 17 18 are FXS ports Sample 2 call from call to context start time answer time end time call time talk time source channel dest channel status 609 619 from internal 1 30 2014 14 31 1 30 2014 14 32 1 30 2014 14 32 9 3 SIP 609 00000150 SIP 619 00000151 ANSWERED Figure 155 Downloaded CDR File Sample Source Channel and Dest Channel 2 SIP means it s a SIP call There are three possible format a SIP NUM XXXXXX where NUM is the local SIP extension number The last XXXXX is a random string and can be ignored c SIP trunk_X NUM where trunk_X is the internal trunk name and NUM is the number to dial out through the trunk c SIP trunk X XXXXXX where trunk_X is the internal trunk name and it is an inbound call from this trunk The last XXXXX is a random string and can be ignored Sample 3 call from call to context start time answer time endtime call time talk time source channel dest channel status S default 1 30 2014 14 30 1 30 2014 14 37 386 0 DAHDI pseudo 1665832080 NO ANSWER 5 default 1 30 2014 14 30 1 30 2014 14 37 390 0 DAHDI pseudo 1946772436 NO ANSWER Figure 156 Downloaded CDR File Sample Source Channel and Dest Channel 3 This is a very special channel name If
27. 2 as the default interface in option Default Interface and configure Gateway IP for this interface Preferred DNS Server Enter the preferred DNS server address WAN when Method is set to Route IP Method Select DHCP Static IP or PPPoE The default setting is DHCP IP Address Enter the IP address for static IP settings The default setting is 192 168 0 160 Subnet Mask Enter the subnet mask address for static IP settings The default setting is Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 46 of 275 Gateway IP DNS Server 1 DNS Server 2 andstream 255 255 0 0 Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings User Name Enter the user name to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS Assign the VLAN tag of the layer 2 QoS packets for WAN port The default value 802 1Q VLAN Tag is O Layer 2 QoS 802 1p Assign the priority value of the layer 2 QoS packets for WAN port The default Priority Value value is 0 LAN when Method is set to Route IP Address Subnet Mask DHCP Server Enable DNS Server 1 DNS Server 2 Enter the IP address assigned to LAN port The default setting is 192 168 2 1 Enter the subnet mask The default setting is 255 255 255 0 Enable or disable DHCP serv
28. 2014 10 20 10 24 25 2014 10 20 10 24 24 Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Register SIP Failed Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 51466 account ID is 6001 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 51466 account ID is 6001 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 1031 account ID is 652 SIP registration failed The remote address is IPV4 UDP 67 110 250 136 51466 account ID is 6001 Total 98 134 Show 1 9814 G
29. 48 Analog Trunk Configuration Parameters Select the channel for the analog trunk e UCM6102 2 channels Channels e UCM6104 4 channels e UCM6108 8 channels e UCM6116 16 channels Specify a unique label to identify the trunk when listed in outbound rules Trunk Name l incoming rules and etc Enable this option to satisfy two primary use cases which include SLA Mode emulating a simple key system and creating shared extensions on a PBX Enable SLA Mode will disable polarity reversal The barge option specifies whether or not other stations are allowed to Barge Allowed join a call in progress on this trunk If enabled the other stations can press the line button to join the call The default setting is Yes The hold option specifies hold permissions for this trunk If set to Open any station can place this trunk on hold and any other station is allowed to retrieve the call If set to Private only the station that places the call on hold can retrieve the call The default setting is Yes Advanced Options If enabled a polarity reversal will be marked as received when an outgoing call is answered by the remote party For some countries a Hold Access Enable Polarity Reversal Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 137 of 275 Polarity on Answer Delay Current Disconnect Threshold ms Ring Timeout RX Gain TX Gain Use CallerlD Fax Mode Caller ID Scheme FXO Dial Delay ms
30. 83 of 275 ndstream Innovative IP Voice amp Video Device Layer Special Settings Advanced Settings Model Templates Model Layer Default Model Templates T Global Policy Figure 51 Zero Config Configuration Architecture for End Point Device Global Layer The configuration options in model layer and device layer have all the option in global layers already i e the options in global layer is a subset of the options in model layer and device layer If an option is set in all three layers with different values the highest layer value will override the value in lower layer For example if the user selects English for Language setting in Global Policy and Spanish for Language setting in Default Model Template the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer To sum up configurations in higher layer will always override the configurations for the same options fields in the lower layer when presented at the same time After understanding the zero config configuration architecture users could configure the available options for end point devices to be provisioned by the UCM6100 by going through the three layers This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way AUTO PROVISIONING SETTINGS By default the Zero Config feature is enabled on the UCM6100 for auto provi
31. Analog Trunks e Click on O to refresh the trunk status e Click on to expand the status detail table e Click on to hide the status detail table EXTENSIONS Users could see all the configured extension status in this section Extensions 5 John Doe Jane Doe Figure 136 Extension Status Table 92 Extension Status Status Display extension number including feature code The color indicator has the Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 244 of 275 ndstream Innovative IP Voice amp Video following definitions e Green Free G Blue Ringing e Yellow In Use Grey Unavailable Extension Display the extension number Name Label First name and last name of the extension Display message status for the extension Example 2 4 1 Message e Description There are 2 urgent messages 4 messages in total and 1 message that has been already read Displays extension type e SIP User e AX User Type e Analog User e Ring Groups e Voicemail Groups Other operations are also available in extension status section e Click on Extensions the web page will redirect to extension configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt Extensions e Click on O to refresh the extension status e Click on one of the tabs to display the corresponding extensions accordingly e Click on to expand the status detail table
32. By Name Group In Inbound Rule Configure Extension First Name and LaethName Status gt PBX Status gt Active Calls Ringing rrrrrrrerrrnnnrrrrrrnnnnrrvrrnnnrvrnnnnnn Status gt PBX Status gt Active Calls Call Established eerrrrnnnrrrnvnnnnnnnnr Configure to Monitor an Active Cal Download Recording File from CDR Page Download Recording File from Recording Files Page FXS Ports Signaling Preference rrnrnrnnnnnnnnnnnnnrnnnnnnnvnnnnrnnnnnssnnnnnnrnnnnssennnne FXO PGS OI SANN SAUS SP E TC kv St 0 fe EE a A a pS Ea nET oue US ee Conference Room Gates UCM6116 Interfaces Status rrrrrrrrrrnnnnrrrrrrnnnrrrrrrnnnrrrrrnnnnrrnnnnnnsennnnnneenn Pi Sv System Status gt Storage USAGE cccccccssscccccesseceeeeeeeseeeeseeseeeeeseeeeeeeeeaeess System Status gt Resource Usage System Events gt Alert Events Lists Disk Usage 0 nnnn00nnnnonnnnnennnnnnnnennn System Events gt Alert Events Lists Memory Usage naannnnnnnnnennnnennnnennne System Events gt Alert Events Lists System Heboot System Events gt Alert Events Lists System Crash System Events gt Alert og SW TOM Ea EN NN ODR FINS agape ceaa strep E E RE Call Report Entry with Audio Recording Elie Automatic Download Settings cccccccccecccceeeeseceeseeeeeeeeseeeeeeeeeeaeeeeessaeees Downloaded CDR File Sample Call To Shows ren Downloaded CDR File Sample Source Channel and Dest Channel 1 Downloaded CDR F
33. Channel The source channel to be detected Destination Channel The channel to help detecting For example the second FXO port Destination Number The number to be dialed for detecting This number must be the actual PSTN number for the FXO port used as the destination channel Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 141 of 275 ndstream Innovative IP Voice amp Video Edit Analog Trunk trunk 1 G Detect model Auto Detect Source Channel to be 1 E detected Destination Channel 2 ER Destination Number 1234567 Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 80 UCM6100 PSTN Detection Auto Detect e lf there is only one FXO port connected to PSTN line use the following settings for auto detection Edit Analog Trunk trunk_ 1 Detect model Semi auto Detect e Source Channel to be 1 detected Destination Number 1234567 Note Detection will keep the call up for about I minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 81 UCM6100 PSTN Detection Semi Auto Detect Detect Model Semi auto Detect Source Channel The source channel to be detected Destination Number The number to be dialed for detecting This number could be a cell phone number or other PSTN number that can be reached from the source cha
34. Front View 31 Figure 5 UGM6104 Back ATTEN 31 Figure UNGE From TEE 32 Figure 7 UCM6108 Rer 32 Figure 8 UCM6116 Front View 33 Figure 9 UCM6116 Back View 33 Figure 10 UCM6116 Web GUI Login PAG EE 38 Figure 11 UCM6100 Web GUI Language no001nnnnoennnennennnnssnrrrosrnnrrnrnnnrnssnrrrossnrrernnnrrrnrrrrrnsenrrresnnrrenne 40 Figure 12 User Management Page Display When Logged in with Privilege Super Admin 0005 42 Figure 13 User Management Page Display When Logged in with Privilege Admin ssceseeeeeeees 42 Figure 14 Create NEW USEF ene 43 Figure 15 User Management New eer 43 Figure 16 Multiple User Operation Error brommt 44 FOWE 17 PAN 44 FEN ANNE 45 Figure 19 UCM6102 Network Interface Method Route n00nnnnnnannnnnnnnnnnnennnnonnnnnennnnnrnnrnnrnnsenrreesnnrrenne 50 Figure 20 UCM6102 Network Interface Method Switch rrrrrrnnnnrnvrnrnnnnnorrrnnnnrrrnrnnnnrnnnnnnnnrennnnnnnernnnnnn 51 Figure 21 UCM6102 Network Interface Method Dual rrrnnnrnnnnnnnnnnvnnnnnnnrrnnrnnnnrrnnrnnnnnrnnrnnnnrrnnnnnnnrennnnnn 52 Figure 22 UCM6100 Using 802 1X as Cent 53 Figure 23 UCM6100 Using 802 1X EAP MDBS rasnnnrnnnnnnnnovnrnnnnrsnnrnnnnrnnnnnnnnrennrnnnnennnnnnnnennnnnnnnernnnnnnnsennnnnn 53 Figure 24 UCM6104 Static Route Sample rrrrrnnnnnnnrnnnnnnovrnnnnnrvnnrnnnnnrnnnnnnnnennnnnsnrennnnnnnrennnnnnsesnnnnnnsennnnnn 55 Figure 25 UCM6104 Static Route Configu
35. Group Settings to edit Alert Info Header This header will be included in the SIP INVITE message sent to the callee in paging intercom call Paging Intercom Group Settings Paging amp Intercom Settings GD Alertnfo Header Intercom Paging Intercom Feature Code Settings Please go to Feature Codes Configure the paging intercom feature code Figure 104 Page Intercom Group Settings e The UCM6100 has pre configured paging intercom feature code By default the Paging Prefix is 81 and the Intercom Prefix is 80 To edit page intercom feature code click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUIl gt PBX gt Internal Options gt Feature Codes directly Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 186 of 275 ndstream Innovative IP Voice amp Video CALL QUEUE The UCM6100 supports call queue by using static agents or dynamic agents This sections describes the configuration of call queue under Web GUI gt PBX gt Call Features gt Call Queue CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI gt PBX gt Call Features gt Call Queue Call Queue Create New Queue Agent Login Settings 6500 Support Ring All 1000 1005 6501 Sales Linear 1002 1004 1003 Total 2 Show 11 Goto EG Queue Recordings Delete Selected Recording Files Delete All Recording Files q6501 1005 20140806 152913 1407353352 63 wav 2014 08 06 15 29 29 UTC 04 00 1
36. Holiday Out of Office Time or Holiday and Specific Note e Specific has higher priority to Office Times if there is a conflict in CFU Time Condition Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 125 of 275 andstream Innovative IP Voice amp Video terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Configure the Call Forward No Answer target number If not configured Call Forward No Answer the Call Forward No Answer feature is deactivated The default setting is deactivated Select time condition for Call Forward No Answer The available time condition are Office Time Out of Office Time Holiday Out of Holiday Note e Specific has higher priority to Office Times if there is a conflict in CFN Time Condition terms of time period Out of Office Time or Holiday and Specific e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Configure the Call Forward Busy target number If not configured the Call Call Fo
37. IP Address IP address Gateway Default gateway address Subnet Mask Subnet mask address DNS Server DNS Server address STORAGE USAGE Users could access the storage usage information from Web GUI gt Status gt System Status gt Storage Usage It shows the available and used space for the following partitions e Configuration partition This partition contains PBX system configuration files and service configuration files e Data partition Voicemail recording files IVR file Music on Hold files and etc e USB disk USB disk will display if connected e SD Card SD Card will display if connected Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 250 of 275 ndstream Innovative IP Voice amp Video Storage Usage Configuration Partition Data Partition Total 96MB Total 3 168MB Available 54 MB Available 3 071 MB E Used 40 MB E Used 95 MB USB Disk a Partition 1 SD Card 1 Partition 1 Total 1 888MB Total 3 808MB Available 1 855 MB Available 3 455 MB PS Used 31 MB PS Used 351 MB Figure 141 System Status gt Storage Usage RESOURCE USAGE When configuring and managing the UCM6100 users could access resource usage information to estimate the current usage and allocate the resources accordingly Under Web GUI gt Status gt System Status gt Resource Usage the current CPU usage and Memory usage are shown in the pie chart Resource Usage CPU Usage Memory Usage Figure 142 System Sta
38. IP or PPPoE e Static Route Reset Click to reset the static route setting For UCM6102 e WAN Mode Select WAN mode as DHCP Static IP or PPPoE e Static Route Reset Click to reset the static route setting e Reboot e Factory Reset e LCD Test Patterns Press OK to start Then press Down button to test different LCD patterns When done press OK button to exit e Fan Mode Select Auto or On e LED Test Patterns UCM6100 Series IP PBX User Manual Page 36 of 275 ndstream Innovative IP Voice amp Video Select All On All Off or Blinking and check LED status e RTC Test Patterns Select 2022 02 22 22 22 or 2011 01 11 11 11 to start the RIC Real Time Clock test pattern Then check the system time from LCD idle screen by pressing DOWN button or from web GUI gt System Status gt General page Reboot the device manually after the RTC test is done e Hardware Testing Select Test SVIP to perform SVIP test on the device This is mainly for factory testing purpose which verifies the hardware connection inside the device The diagnostic result will display in the LCD after the test is done e Protocol Web access protocol HTTP or HTTPS By default it s HTTPS Web Info e Port Web access port number By default it s 8089 USE THE LED INDICATORS The UCM6100 has LED indicators in the front to display connection status The following table shows the status definitions Table 5 UCM6102 UCM6104 LED INDICATORS
39. IVR Configuration PDarameterg ccccccccseccccccseeeceeeseeeeeceeseeeceesseeeeeesseeeeeeessaeeeeeseaeeeeessaaeeees 171 ee EE 11 Te EE 177 Voicemail VE EE 178 Voicemail Email Settings EE 179 Voicemail Group Settings cccccccccececccccseseceeeeeeseceeeseeseeeeesseeeeeeeseeseceesaeaeeeeesaaeseessaaaeeeeeeaaaess 181 FING Group Pala Ian 183 Paging Intercom Group Configuration Parameters enannnneeneneannennnnosnnnnsrrnnnnnresnrensnrernennee 185 Call Queue Configuration Harameiers 187 FAX L38 e E 197 POM Wy Me EE re 206 FONON WSO NT 206 BIE EL WINS EEE TE EN 209 Callback Configuration Parametere 211 SE MS ES 0 EEE 213 ENER TE ae 223 Internal Options General cccccecccccccesseceeeeeeeeceeeeeeeeeeeeeseeeeeeesenseeeeeseaeeeeeeseeeeeeessaeeeeessaaeeeees 229 Internal Options Jitter Butter 231 Internal Options RTP Settings rrrrnrrrrrrrnnnrrrrrrnnnrrevrrnnnnrenrnnnnnsrnnnannnsrnnnnnansnnnnnnnssennnnnsnsennnnnsee 231 Internal Optlons POMS Ge e E 232 UCM6100 Series IP PBX User Manual Page 9 of 275 ndstream Innovative IP Voice amp Video Table 80 Internal Options STUN Montor 234 Table 81 Internal Options Payload E 234 Table 82 TR Te EE EC EEN 235 Table 83 Ke Ee Ur Ce EE 235 Table 84 IAX Settings Static Deiense ceccccseecceceeeceeceeeeeeceeseeeceeeceeeeseeeeeeaeeeseaeeesaaeeeesuseesseaeeeesaees 236 Table gue EE CEET 237 Table 86 SIP Settings MIisc EEN 238 Table 87 SIP Seas SESSION Ku
40. Interfaces Status the web page will redirect to ports configuration page which can also be accessed via web GUI gt PBX gt Internal Options gt Ports Config e Click on O to refresh the interface status e Click on to expand the interface details e Click on to hide the interface details PARKING LOT The UCM6100 supports call park using feature code When there is call being parked this section will display the parking lot status Parking Lot gt Caller ID Channel Extension 6010 SIP 6010 00000050 701 6005 SIP 6005 00000052 702 Figure 140 Parking Lot Status Table 95 Parking Lot Status Caller ID Display the caller ID who parks the call Channel Display channel for the call park Extension Display the parking lot number where the call is parked retrieved Display timeout in seconds for the parked call The status page will Timeout dynamically update this timer from 120 seconds default to 0 When the timer reaches 0 the caller who parks the call will be called back Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 248 of 275 andstream Innovative IP Voice amp Video Other operations are also available in parking lot status section e Click on Parking Lot the web page will redirect to feature codes page which can also be accessed via web GUI gt PBX gt Internal Options gt Feature Codes e Click on G to refresh the parking lot status e Click on to expand the parki
41. LDAP client is similar when you use other LDAP servers Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook Assuming the server base dn is dc pbx dc com configure the LDAP clients as follows case insensitive Base DN dc pbx dc com Login DN Please leave this field empty Password Please leave this field empty Anonymous Please enable this option Filter CalleriDName AccountNumber Port 389 To configure Grandstream IP phones as the LDAP client please refer to the following example Server Address The IP address or domain name of the UCM6100 Base DN dc pbx dc com User Name Please leave this field empty Password Please leave this field empty LDAP Name Attribute CallerIDName Email Department FirstName LastName LDAP Number Attribute AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber CallerIDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 30 LDAP Server Configurations Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 69 of 275 Server Address Port Base DN User Name Password LDAP Name Attributes LDAP Number Attributes LDAP Mail Attributes LDAP
42. LED Indicator LED Status LAN WAN m Solid Connected USB ER Flashing Data Transferring SD OFF Not Connected FXS Phone Fax FXO Telco Line Table 6 UCM6108 UCM6116 LED INDICATORS LED LED Status NETWORK a Solid Connected OFF Not Connected ACT USB me Solid Connected FS SD Flashing Data Transferring Phone FXS OFF Not Connected Line FXO Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 37 of 275 ream Innovative IP Voice amp Video USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE Mozilla Firefox Google Chrome and etc e Fandstrean UCM6116 IP PBX Appliance English Copyright Grandstream Networks Inc 2013 All Rights Reserved Figure 10 UCM6116 Web GUI Login Page To access the Web GUI 1 Connect the computer to the same network as the UCM6100 2 Ensure the device is properly powered up and shows its IP address on the LCD 3 Open a Web browser on the computer and enter the web GUI URL in the following format http s IP Address Port where the IP Address is the IP address displayed on the UCM6100 LCD By default the protocol is HTTPS and the Port number is 80809 For example if the LCD shows 192 168 40 167 please enter the following in your web browser https 192 168 40 167 8089 4 Ente
43. Mode setting is under web Ul gt PBX gt SIP Settings gt ToS DTMF Mode e RFC2833 Send DTMF using RFC2833 e Info Send DTMF using SIP INFO message e Inband Send DTMF using inband audio This requires 64 bit codec i e PCMU and PCMA e Auto Send DIMF using RFC2833 if offered Otherwise inband will be used If enabled the UCM6100 will regularly send SIP OPTIONS to the device Enable Qualif e to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms Qualify Timeout for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 148 of 275 Qualify Frequency Maximum Number of Call Lines Fax Mode SRTP Sync LDAP Enable Sync LDAP Password Sync LDAP Port LDAP Outbound Rule LDAP Dialed Prefix CC Settings dstream Innovative IP Voice amp Video When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds The maximum number of concurrent calls using the trunk The default settings 0 which means no limite Select Fax mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call
44. Name Filter LDAP Number Filter LDAP Mail Filter LDAP Displaying Name Attributes Max Hits Search Timeout ms LDAP Lookup For Dial LDAP Lookup For Incoming Call ndstream Innovative IP Voice amp Video 192 168 40 134 369 dc pbx dc com CallerDName AccountNumber CallerIDName AccountNumber AccountNumber CallerDName 50 0 CT Enable O Enable Cancel Figure 40 GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6100 embedded web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE Mozilla Firefox and Google Chrome By default the PBX can be accessed via HTTPS using Port 8089 eg https 192 168 40 50 8089 Users could also change the access protocol and port as preferred under Web GUI gt Settings gt HTTP Server Table 20 HTTP Server Settings Enable or disable redirect from port 80 On the PBX the default access Redirect From Port 80 protocol is HTTPS and the default port number is 8089 When this option is enabled the access using HTTP with Port 80 will be redirected to Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 70 of 275 Protocol Type Port ndstream Innovative IP Voice amp Video HTTPS with Port 8089 The default setting is Enable Select HTTP or HTTPS The default setting is HTTPS This is also the protocol used for zero co
45. Select time condition for Call Forward Unconditional CFU takes effect only during the selected time condition The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note e Specific has higher priority to Office Times if there is a conflict in CFU Time Condition l i terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Configure the Call Forward No Answer target number If not configured Call Forward No Answer the Call Forward No Answer feature is deactivated The default setting is deactivated Select time condition for Call Forward No Answer The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific CFN Time Condition Note e Specific has higher priority to Office Times if there is a conflict in terms of time period e Specific time can be configured on the bottom of the extension Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 121 of 275 Andstream Innovative IP Voice amp Video configuration dialog Scroll down the add Time Condition for specif
46. TLS Enable TLS Bind Address TLS Client Protocol TLS Do Not Verify TLS Self Signed CA Firmware Version 1 0 8 12 Table 88 SIP Settings TCP and TLS Configure to allow incoming TCP connections with the UCM6100 The default setting is No Configure the IP address for TCP server to bind to 0 0 0 0 means binding to all interfaces The port number is optional If not specified 5060 will be used Configure to allow incoming TLS connections with the UCM6100 The default setting is No Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfaces The port number is optional If not specified 5061 will be used Note The IP address must match the common name hostname in the certificate Please do not bind a TLS socket to multiple IP addresses For details on how to construct a certificate for SIP please refer to the following document http tools ietf org html draft ietf sip domain certs Select the TLS protocol for outbound client connections The default setting is TLSv1 If enabled the TLS server s certificate won t be verified when acting as a client The default setting is Yes This is the CA certificate if the TLS server being connected to requires self signed certificate including server s public key This file will be renames as TLS ca automatically Note The size of the uploaded ca file must be under 2MB UCM6100 Series IP PBX User Manual Page 239 of 275 TLS Cert
47. To Date Caller Number Caller Name From Date To Date vw Delete All Automatic Download Settings Figure 149 CDR Filter Table 98 CDR Filter Criteria Inbound calls are calls originated from a non internal source like a VoIP trunk and sent to an internal extension Outbound calls are calls sent to a non internal source like a VoIP trunk from an internal extension Internal calls are calls from one internal extension to another extension which are not sent over a trunk External calls are calls sent from one trunk to another trunk which are not sent to any internal extension Enter the caller number to be filtered in the CDR report Enter the caller name to be filtered in the CDR report Specify From date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time Specify To date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time The call report will display as the following figure shows Start Time 2014 11 03 15 20 44 2014 11 03 14 21 14 2014 11 03 14 17 50 2014 11 03 14 17 00 Total A Show 1 1 Goto Firmware Version 1 0 8 12 1000 1005 1005 4 09 34 4 09 32 1000 1005 1005 0 02 18 0 01 57 1000 1005 1005 0 03 17 0 03 11 1000 1005 0 00 02 0 00 00 Figure 150 Call Report UCM6100 Series IP PBX User Manual Pa
48. UCM6100 Series IP PBX User Manual Page 72 of 275 Remote NTP Server Enable DHCP Option 2 Enable DHCP Option 42 Time Zone Self Defined Time Zone Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video Table 22 Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6100 to synchronize the date and time The default NTP server is ntp ipvideotalk com If set to Yes the UCM6100 is allowed to get provisioned for Time Zone from DHCP Option 2 in the local server automatically The default setting is Yes If set to Yes the UCM6100 is allowed to get provisioned for NTP Server from DHCP Option 42 in the local server automatically This will override the manually configured NTP Server The default setting is Yes Select the proper time zone option so the UCM6100 can display correct time accordingly If Self Defined Tome Zone is selected please specify the time zone parameters in Self Defined Time Zone field as described in below option If Self Defined Time Zone is selected in Time Zone option users will need define their own time zone following the format below The syntax is std offset dst offset start time end time Default is set to MT Z 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST which is U S central time If it is positive the local time zone is west of the Prime Meridian A K A Internation
49. VM NAME you received a message lasting STM DUR at VM DATE from VM_CALLERID This is message CVM MS amp GNUM in your voicemail Inbox a Load Default Settings Figure 99 Voicemail Email Settings Click on Load Default Settings button to view the default template as an example CONFIGURE VOICEMAIL GROUP The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension The voicemail group can be configured under Web GUI gt PBX gt Call Features gt Voicemail Group Click on Create New Voicemail Group to configure the group Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 180 of 275 Andstream Innovative IP Voice amp Video Create New Voicemail Group Extension Name Voicemail Password CO Email Address Available Mailboxes 5005 Warehouse 5006 Sales 5007 Tech Support 5008 Customer Service 5009 RMA EAN Shinnina Voicemail Group Mailboxes 5000 John Doe 5001 Stacy Green 5002 Tom Lin 5003 Ricky Chan Figure 100 Voicemail Group Table 65 Voicemail Group Settings ndstream Innovative IP Voice amp Video Enter the Voicemail Group Extension The voicemail messages left to this extension will be forwarded to all the voicemail group members Extension Configure the Name to identify the voicemail group Letters digits and Name are allowed Configure the
50. account line key and MPK settings Advanced settings allow users to configure more details in a five level structure Edit Device 000B825E66E2 EE Al Model Templates Multiple Purposed Key Settings MPK 1 Mode Speed Dial Available v ode Spe a Account Account 1 Selected 32 5temp Description 1000 Value 1000 6 Default Model Template Ge 3275default Language a Global Templates Date and Time Available v Date Format MM DD YY Maintenance Upgrade and Prowision Ia Global Policy Firmware Source Source URL j Ile e Vi Modify Global Policy Upgrade via TFTP Cancel Save Figure 62 Edit Device Selected tempt A preview of the Advanced settings is shown in the above figure There are five levels configurations as described in 1 2 3 4 5 below with priority from the lowest to the highest The configurations in all levels will take effect for the device If there are same options existing in different level configurations with different value configured the higher level configuration will override the lower level configuration 1 Global Policy This is the lowest level configuration The global policy configured in web UI gt PBX gt Zero Config gt Global Policy will be applied here Clicking on Modify Global Policy to redirect to page PBX gt Zero Config gt Global Policy 2 Global Templates Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 102 of 275
51. and can be used right away for users to access all phonebooks Additionally users could manually configure the LDAP client settings to manipulate the built in LDAP server on the UCM6100 If the UCM6100 has multiple LDAP phonebooks created in the LDAP client configuration users could use dc pbx dc com as Base DN to have access to all phonebooks on the UCM6100 LDAP server or use a specific phonebook DN for example ou people dc pbx dc com to access to phonebook with Phonebook DN ou people dc pbx dc com only To access LDAP Server settings go to Web GUI gt Settings gt LDAP Server LDAP SERVER CONFIGURATIONS The following figure shows the default LDAP server configurations on the UCM6100 LDAP Server configurations Base DN dc pbx dc com PBX DN ou pbx dc pbx dc com Root DN cn admin dc pbx dc com Root Password sener Confirm Root Password Cancel Save Figure 30 LDAP Server Configurations The UCM6100 LDAP server supports anonymous access read only by default Therefore the LDAP client doesn t have to configure username and password to access the phonebook directory The Root DN and Root Password here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook Firmware Version 1 0 8 12 UCM61
52. associated with the user Configure the CallerID Number that would be applied for outbound calls from this user CallerID Number Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Note Users need to have the same level as or higher level than an outbound Permission rule s privilege in order to make outbound calls using this rule Configure the password for the user A random secure password will be SIP IAX Password automatically generated It is recommended to use this password for security purpose Enable Voicemail Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the l l voicemail box A random numeric password is automatically generated It Voicemail Password is recommended to use the random generated password for security purpose l l l When user dials voicemail code the password verification IVR is skipped Skip Voicemail Password ae If enabled this would allow one button voicemail access By default this Verification er option is disabled Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 119 of 275 andstream Innovative IP Voice amp Video If selected this extension
53. available users from the left side to the ring group member list on the right side Click on AW to arrange the order Select the ring strategy The default setting is Ring in order Ring Group Members e Ring simultaneously Ring all the members at the same time when there is incoming call to the ring group extension If any of the member answers the call it will Ring Strategy stop ringing e Ring in order Ring the members with the order configured in ring group list If the first member doesn t answer the call it will stop ringing the first member and start ringing the second member Configure the permission level for Ring Group This permission will take effect when an incoming call is going to be directed to an external number configured as Default Destination The available permissions are Internal Local National and International from the lowest level to Permission Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 183 of 275 Custom Prompt Ring Timeout on Each Member Auto Record Enable Destination Secret Email Address ndstream Innovative IP Voice amp Video the highest level This option is to set a custom prompt for a ring group to announce to caller Click on Prompt it will direct to the page PBX gt Internal Options gt Custom Prompt where users could record new prompt or upload prompt files Configure the number of seconds to ring each member If set
54. back Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 228 of 275 andstream Innovative IP Voice amp Video INTERNAL OPTIONS This section describes internal options that haven t been mentioned in previous sections yet The settings in this section can be applied globally to the UCM6100 including general configurations jitter buffer RTP settings ports config and STUN monitor The options can be accessed via Web GUI gt PBX gt Internal Options INTERNAL OPTIONS GENERAL Table 76 Internal Options General General Preferences Global OutBound CID Global OutBound CID Name Operator Extension Ring Timeout Record Prompt Configure the global CallerID used for all outbound calls when no other CallerID is defined with higher priority If no CallerlD is defined for extension or trunk the global outbound CID will be used as Caller Configure the global CallerID Name used for all outbound calls If configured all outbound calls will have the CallerID Name set to this name If not the extension s CallerID Name will be used Specify the operator extension which will be dialed when users presses 0 to exit voicemail application The operator extension can also be used in IVR option Configure the number of seconds to ring an extension before the call goes to the user s voicemail box The default setting is 60 Note This is the global value used for each extension if Ring Timeout field is left empty
55. call queue recording files to the external device All Copy all recording files to the external device LOGIN TIMEOUT SETTINGS After the user logs in the UCM6100 web UI the user will be automatically logged out after certain timeout This timeout value can be specified under UCM100 web GUI gt Settings gt Login Timeout Settings page The User Login Timeout value is in minute and the default setting is 10 minutes If the user doesn t make any operation on web Ul within the timeout the user will be logged out automatically After that the web Ul will be redirected to the login page and the user will need to enter username and password to log in If set to 0 there is no timeout for the web Ul login session and the user will not be automatically logged out ET Status PBX Maintenance Login Timeout Settings G User Login Timeout Cancel Save Login Timeout Settings Figure 50 Login Timeout Settings Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 81 of 275 ndstream Innovative IP Voice amp Video This page intentionally left blank Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 82 of 275 ndstream Innovative IP Voice amp Video PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP HTTP HTTPS download All Grandstream SIP devices support a proprietary binary format configuration file and XML format
56. can create edit and delete one or more new users with Admin privilege as well as view operation logs generated by other users By default the user account admin is configured with Super Admin privilege and it s the only user with Super Admin privilege The User Name and Privilege level cannot be changed or deleted Super Admin could change its own login password on web Ul gt Settings gt Change Password page Super Admin could view operations done by all the users in web Ul gt Settings gt User Management gt Operation Log Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 41 of 275 ndstream Innovative IP Voice amp Video User Management Create New User View 10 v admin Super Admin 2014 11 19 21 03 53 ITSupport1 Admin 2014 11 19 20 56 46 Total 2 Show 1 Goto Figure 12 User Management Page Display When Logged in with Privilege Super Admin e Admin Users with Admin privilege can only be created by Super Admin user Admin privilege users are not allowed to access the following pages Maintenance gt Upgrade Maintenance gt Backup Maintenance gt Cleaner Maintenance gt Reset Reboot Settings gt User Management gt Operation Log Admin privilege users cannot create new users for login User Management Create New User Privilege A admin Super Admin 2014 11 19 21 03 53 ITSupport1 Admin 2014 11 19 20 56 46 Total 2 Show
57. devices are powered up and connected to the LAN network use Auto Discover function or Create New Device function to add the devices to the device list on web UI gt PBX gt Zero Config gt Zero Config On web GUI gt PBX gt Zero Config gt Zero Config page users could identify the devices by their MAC addresses or IP addresses displayed on the list Click on d to edit the device settings For each of the 5 phones used by English speaking customer support in Basic settings select an available extension for account 1 and click on Save Then click on Advanced settings tab to bring Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 109 of 275 ndstream Innovative IP Voice amp Video up the following dialog Users will see the English support template is applied since this is the default model template A preview of the device settings will be listed on the right side Edit Device 000B82578F 12 d Modify Customize Settings Model Tempiates Accounts Available u Account 1 Account Active Yes Account Name 1000 Selected SIP Server 192 168 40 184 Outbound Proxy SIP User ID 1000 Authenticate IOD 1000 Authenticate Password admini English Support Template Voicemail User ID 97 Global Templates Available Language Settings Default Mode Template Selected z Language English Date and Time siovai Poiicy Date Format Modify Global Policy Figure 69 Zero Config Sample Dev
58. e Click on to hide the status detail table QUEUES Users could see all the configured call queue status in this section The following figure shows the call queue 6500 being in used Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 245 of 275 andstream Innovative IP Voice amp Video No Calls annn BR anna a JUV w s Service Level SL 0 0 within 0s Calls Completed 0 Calls Abandoned 1 Figure 137 Queue Status The current call status caller ID duration agent status service level calls summary completed abandoned are shown for the call queue The agent status is defined as below Table 93 Agent Status The agent is available idle The agent is ringing The agent is talking busy The agent has been logged out On the UCM6100 Service Level is defined as the percentage of high quality calls over all calls in the call queue where high quality call means calls answered within 10 seconds Other operations are also available in queue status section e Click on Queues the web page will redirect to call queue configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Call Queue r gt e Clickon to refresh the call queue status e Click on to expand the call queue detail e Click on to hide the call queue detail CONFERENCE ROOMS Users could see all the conference room status in this section It shows all the configured conference
59. e Enter a number in Add Blacklist Number field and then click to add to the list e To remove a number from the Blacklist select the number in Blacklist list and click on II Blacklist The blacklist by CallerID is used for all inbound routes G Blacklist Enable Blacklist Manage Blacklist list Total 0 G Add Blacklist Number CO Blacklist File Figure 89 Blacklist Configuration Parameters e To add blacklist number in batch click on to upload blacklist file in csv format The supported csv format is as below Paste E Format Painter Clipboard We B 13238680006 12135958547 12136268547 6262357999 Figure 90 Blacklist csv File A Note Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for Blacklist Add default 40 and Blacklist Remove default 41 from an extension The feature code can be configured under Web GUI gt PBX gt Internal Options gt Feature Codes Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 164 of 275 E ten Innovative IP Voice amp Video CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time e UCM6102 6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants e UCM6108 6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants The conferen
60. e Localization configure display language data and time e Phone Settings configure dial plan call features NAT call progress tones and etc Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 88 of 275 dstream Innovative IP Voice amp Video e Contact List configure LDAP and XML phonebook download e Maintenance configure upgrading web access Telnet SSH access and syslog e Network Settings configure IP address QoS and STUN settings e Customization customize LCD screen wallpaper for the supported models Global Policy The selected configuration under Global Policy will be attempted to apply to all the devices ifthe model provides the matching configuration upgrade Maintenance Localization WEEE and Provision Firmware Source Phone Settings Zero Config Allow DHCP Option 43 66 Contact List Automatic IIe Firmware BESSER Rule Maintenance Network Settings Customization Cancel Save Figure 56 Global Policy Categories Select the checkbox on the left of the parameter you would like to configure to active the dropdown list for this parameter The following tables list the Global Policy configuration parameters for the SIP end device Table 26 Global Policy Parameters Localization Language settings Language Select the LCD display language on the SIP end device Date and Time Date Format Configure the date display format on the SIP end device s LCD Configure the time
61. e Queue Extensions 6500 6599 e Voicemail Group Extensions 6600 6699 e IVR Extensions 7000 7100 e Fax Extensions 7200 8200 INTERNAL OPTIONS JITTER BUFFER Table 77 Internal Options Jitter Buffer SIP Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel The default setting is No Enable Jitter Buffer Configure the time in ms to buffer This is the jitter buffer size used in Jitter Buffer Size Fixed jitter buffer or used as the initial time for adaptive jitter buffer The default setting is 100 Configure the maximum time in ms to buffer for Adaptive jitter buffer Max Jitter Buffer implementation or used as the jitter buffer size for Fixed jitter buffer implementation The default setting is 200 Configure the jitter buffer implementation on the sending side of a SIP channel The default setting is Fixed e Fixed Implementation The size is always equal to the value of Max Jitter Buffer e Adaptive The size is adjusted automatically and the maximum value equals to the value of Max Jitter Buffer INTERNAL OPTIONS RTP SETTINGS Table 78 Internal Options RTP Settings RTP Start Configure the RTP port starting number The default setting is 10000 RTP End Configure the RTP port ending address The default setting is 20000 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 231 of 275 andstream Innovative IP Voice amp Video Configure to enable or disa
62. e The uploaded back file size must be under 10MB Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 269 of 275 ndstream Innovative IP Voice amp Video CLEANER Users could configure to clean the Call Detail Report Voice Records Voice Mails FAX automatically under Web GUI gt Maintenance gt Cleaner CDR Cleaner CO Enable CDR Cleaner CDR Clean Time CO Clean Interval Voice Records Cleaner G Enable VR Cleaner wf G Choose Cleaner File Recording Files Conference Queue Voicemail Fax sw Gi VR Clean Threshold 70 VR Clean Time 3 G VR Clean Interval 28 Cleaner Log Clean Figure 166 Cleaner Table 103 Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function CDR Clean Time Enter 0 23 to specify the hour of the day to clean up CDR Clean Interval Enter 1 30 to specify the day of the month to clean up CDR Enable VR Cleaner Enter the Voice Records Cleaner function Choose Cleaner File Select the files for system automatic clean e Recording Files e Conference e Queue e Voicemail e Fax VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 270 of 275 ndstream Innovative IP Voice amp Video status in percentage VR Clean Time Enter 0 23 to specify the hour of the day to clean up Voice Records Clean Interval Enter 1 30 to specify the day of the m
63. e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting Ring Timeout under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default Auto Record setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Skip Voicemail Password When user dials voicemail code the password verification IVR is skipped Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 128 of 275 Andstream Innovative IP Voice amp Video Verification If enabled this would allow one button voicemail access By default this option is disabled Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way audio kel issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled By default the PBX will ro
64. filled with this value SIP Domain Support Configure the domain for the UCM6100 Incoming INVITE and REFER messages can be matched against a list of allowed domains each of which can direct the call to a specific context if desired By default all Domain domains are accepted and sent to the default context or the context associated with the user peer placing the call Register to non local domains will be automatically denied if a domain list is configured Up to 10 domains can be added From Domain Configure the domain in the From header of the SIP message lt may Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 237 of 275 andstream Innovative IP Voice amp Video be required by some providers for authentication If enabled the UCM6100 will add local host name and local IP to domain list The default setting is No Auto Domain If enabled requests for external domains that are not served by the UCM6100 will be allowed The default setting is Yes Allow External Domains SIP SETTINGS MISC Table 86 SIP Settings Misc Outbound SIP Registrations Register Timeout Configure the register retry timeout in seconds The default setting is 20 Configure the number of registration attempts before the UCM6100 gives Register Attempts up The default setting is 0 which means the UCM6100 will keep trying until the server side accepts the registration request Video Configure the maximum bit rate in
65. for extension call forwarding schedule and inbound rule schedule To configure office time go to Web GUI gt Settings gt Time Settings gt Office Time Click on Create New Office Time to create an office time Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 74 of 275 Status PBX Create New Office Time Start Time End Time Week G Show Advanced Options Month Time Settings andstream Innovative IP Voice amp Video Sun Y Mon Y Tue Wed Y Thu Y Fri v v Jans FebY Marv Apr Y May Y Jun Y Jul Y Aug Y Sept Y OtY No Y Dec Y All 29 20 31 Figure 43 Create New Office Time Table 23 Create New Office Time Start Time Configure the start time for office hour End Time Configure the end time for office hour Week Select the work days in one week l Check this options to show advanced options Once selected please Show Advanced Options specify Month and Day below Month Select the months for office time Day Select the work days in one month Select Start Time End Time and the day for the Week for the office time The system administrator can also define month and day of the month as advanced options Once done click on Save and then Apply Change for the office time to take effect The office time will be listed in the web page as the figure shows below Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 75 of 275 dstream Innovative IP Voice amp Video Office T
66. gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New FXS Extension and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 42 FXS Extension Configuration Parameters Basic Settings Extension The extension number associated with the user Analog Station Select the FXS port to be assigned for this extension Configure the CallerID Number that would be applied for outbound calls from this user CallerID Number Note The ability to manipulate your outbound Caller ID may be limited by your VolP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Enable Voicemail Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the l l voicemail box A random numeric password is automatically generated It Voicemail Password is recommended to use the random generated password for security purpose Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 123 of 275 Skip Voicemail Password Verification Disable This Extension andstream Innov
67. is under web GUl gt Call Features gt Event List e Click on Create New Event List to add a new event list e Click on to edit the event list configuration e Click on to delete the event list Table 74 Event List Settings Configure the name of this event list for example office event list URI Please note the URI name cannot be the same as the extension name on the UCM6100 The valid characters are letters digits _ and Select the available extensions Extension Groups listed on the local UCM6100 to be monitored in the event list If LDAP sync is enabled between the UCM6100 and the peer UCM6100 Remote Extensions the remote extensions will be listed under Available Extensions If not manually enter the remote extensions under Special Extensions field Local Extensions Manually enter the remote extensions in the peer register trunk to be Special Extensions monitored in the event list Valid format 5000 5001 9000 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 213 of 275 ndstream Innovative IP Voice amp Video Create New Event List ur eventlist G Local Extensions Available Extensions Extension Groups Selected Extensions Extension Groups 3000 tom li 3002 john doe 3001 may wang 3003 william zhang 3004 sam club G Remote Extensions Available Extensions Selected Extensions Special Extensions Figure 122 Create New Event List Remote extens
68. might not be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e f no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in UCM6100 Series IP PBX User Manual Page 151 of 275 dstream Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has CallerlD Name no CallerID Name configured Advanced Settings Select audio and video codec for the VoIP trunk The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p If enabled the UCM6100 will regularly send SIP OPTIONS to the device Enable Qualif d to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms Qualify Timeout for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in Qualify Frequency seconds of the SIP OPTIONS message sent to the device to check if the device is stil
69. month for the year e By hour of the specified date e By range For example 2013 01 To 2013 03 RECORDING FILES This page lists all the recording files recorded by Auto Record per extension ring group call queue trunk or via feature code Audio Mix Record If external storage device is plugged in for example SD card or USB drive the files are stored on the external storage Otherwise internal storage will be used on the UCM6100 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 260 of 275 andstream Innovative IP Voice amp Video Status gt gt CDR gt gt Recording Files File List Delete Selected Recording Files Delete All Recording Files View 10 Call Time 1005 2014 08 05 18 47 09 UTC 04 00 176 92 KB Tota 1 Show 1 1 Cot EG Figure 158 CDR gt Recording Files e Click on Delete Selected Recording Files to delete the recording files e Click on Delete All Recording Files to delete all recording files e Click on to download the recording file in wav format e Clickon to delete the recording file e To sort the recording file click on the title Caller Callee or Call Time for the corresponding column Click on the title again can switch the sorting mode between ascending order or descending order API CONFIGURATION The UCM6100 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX The
70. of 275 ndstream Innovative IP Voice amp Video Table 33 Create New Model Template Select a model to apply this template The supported Grandstream Model models are listed in the dropdown list for selection Template Name Create a name for the model template Description Enter a description for the model template This is optional Select to assign this model template as the default model template The Default Model Template value of the option in default model template will be overridden if other selected model template has a different value for the same option Active Check this option to enable the model template e Click on to edit the model template The editing window for model template is shown in the following figure In the Options field enter the option name key word the option that contains the key word will be listed User could then select the option and click on Add Option to add it into the model template Once added the option will be shown in the list below On the left side of each option users can click on to remove this option from the model template On the right side of each option users can click on sl to reset the option to the default value User could also click on Add New Field to add a P value number and the value to the configuration The following figure shows setting P value P1362 to en which means the display language on the LCD is set to English For P value in
71. off the alert and Email notification for the event Users could also select the checkbox for each event and then click on button Alert On Alert Off Email Notification On Email Notification Off to control the alert and Email notification configuration ALERT LOG Under Web GUI gt Status gt System Events gt Alert Log system messages are listed for the alert from triggered system events The following picture shows disk usage and user login success alert log We can tell the detect cycle for the disk usage is 10 minutes Status gt gt System Events gt gt Alert Log Alert Log Event Name All v Date From Date To Date View Report View 10 v 2014 11 03 17 41 28 Disk Usage Generate Alert Disk usage exceeds the threshold The Current usage 94 00 The threshold 80 00 2014 11 03 17 31 29 Disk Usage Generate Alert Disk usage exceeds the threshold The Current usage 94 00 The threshold 80 00 2014 11 03 17 21 30 2014 11 03 17 12 31 2014 11 03 17 11 28 2014 11 03 17 04 07 2014 11 03 17 01 28 2014 11 03 16 51 28 2014 11 03 16 47 45 2014 11 03 16 41 28 Disk Usage User Login Success Disk Usage User Login Success Disk Usage Disk Usage User Login Success Disk Usage Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Generate Alert Disk usage exceeds the threshold The Current usage 94 00 The threshold 80
72. on the extension configuration page If enabled users will hear voice prompt before recording is started or stopped For example before recording the UCM6100 will play voice prompt The call will be recorded The default setting is No Extension Preferences Enforce Strong Passwords Firmware Version 1 0 8 12 If enabled strong password will be enforced for the password created on the UCM6100 The default setting is enabled Strong Password Rules 1 Password for voicemail voicemail group outbound route DISA call queue and conference requires non repetitive and non sequential UCM6100 Series IP PBX User Manual Page 229 of 275 Enable Random Password Disable Extension Range Extension Ranges Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video digits with a minimum length of 4 digits Repetitive digits pattern such as 0000 1111 1234 2345 and etc or common digits pattern such as 111222 321321 and etc are not allowed to be configured as password 2 Password for extension registration web GUI admin login LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following with a minimum length of 4 characters e Numeric digits e Lowercase alphabet characters e Uppercase alphabet characters e Special characters If enabled random password will be generated when the extension is created The default setting is Yes It is recommended to enable it for
73. once or ring one after the other e Click on Follow Me Options to enable or disable the options listed in the following table Playback Incoming Status Message Record the Caller s Name Playback Unreachable Status Message Firmware Version 1 0 8 12 Table 71 Follow Me Options If enabled the PBX will playback the incoming status message before starting the Follow Me steps If enabled the PBX will record the caller s name from the phone so it can be announced to the callee in each step If enabled the PBX will playback the unreachable status message to the caller if the callee cannot be reached UCM6100 Series IP PBX User Manual Page 206 of 275 andstream Innovative IP Voice amp Video ONE KEY DIAL The UCM6100 supports One Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad This creates a system wide speed dial access for all the extensions on the UCM6100 To enable One Key Dial on the UCM6100 web GUI go to page PBX gt Call Features gt One Key Dial 2 Zandstrean Status Settings Maintenance mo PBX gt gt Call Features gt gt One Key Dial gt One Key Dial Call Features Press 0 Enable Destination Default Destination Extension 3000 tom Ir Press 1 Enable Destination Default Destination Extension 3000 tom li Press 2 Enable Destination Default Destination Extension 3000 tom Ir Press 3 Enable Destination Default Dest
74. postfix If configured only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone If DHCP option 43 or 66 is enabled on the LAN side the TFTP server can be redirected If enabled the endpoint device will automatically upgrade if a new firmware is detected Users can select automatic upgrading by day by week or by minute e By week Once selected specify the day of the week to check HTTP TFIP server for firmware upgrades or configuration files changes e By day Once selected specify the hour of the day to check the HTTP TFTP server for firmware upgrades or configuration files changes e By minute Once selected specify the interval X that the SIP end device will request for new firmware every X minutes Specify how firmware upgrading and provisioning request to be sent Configure the administrator password for admin level login Configure the end user password for the end user level login Select HTTP or HTTPS as the web access protocol Configure the port for web access The valid range is 1 to 65535 Enable Telnet SSH access for the SIP end device If the SIP end device supports Telnet access this option controls the Telnet access of the device if the SIP end device supports SSH access this option controls the SSH access of the device Configure the URL IP address for the syslog server UCM6100 Series IP PBX User Manual Page 93 of 275 Syslog Level Send SIP Log IP Addr
75. pre recorded IVR prompt file click on Upload Custom Prompt in Web GUI gt PBX gt Internal Options gt Custom Prompt page to upload the file to the UCM6100 The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6100 e PCM encoded e 16 bits e 8000Hz mono e In mp3 or wav format or raw ulaw alaw gsm file with ulaw or alaw suffix e File size under 5M Upload Custom Prompt Choose voice prompt to upload Sound file must be PCM encoded 16 bits at SO00HZ mono with mp3 wav format or raw ulaw alaw gsm file with ulaw alaw suffix The file size must be under 5M Choose file to upload Se Upload Figure 95 Upload Custom Prompt 3 i Click on _ to select audio file from local PC and click on o to start uploading Once uploaded the file will appear in the Custom Prompt web page Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 174 of 275 dstream Innovative IP Voice amp Video LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6100 supports multiple languages in web GUI as well as system voice prompt Currently there are 16 languages supported in system voice prompt English United States Arabic Chinese Dutch English United Kingdom French German Greek Hebrew Italian Polish Portuguese Russian Spanish Swedish and Turkish English United States and Chinese voice prompts are built in with the UCM6100 already The other languages provided by
76. the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Default Interface IP Method IP Address Subnet Mask Gateway IP DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Preferred DNS Server IP Method IP Address Subnet Mask Gateway IP DNS Server 1 DNS Server 2 Firmware Version 1 0 8 12 If Dual is selected as Method users will need assign the default interface to be LAN 1 or LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 Table 11 UCM6108 UCM6116 Network Settings gt Basic Settings Enter the preferred DNS server address Select DHCP Static IP or PPPoE The default setting is DHCP
77. the left to the static agents list on the right Click on AW to arrange the order e Click on to delete the call queue e Click on Agent Login Settings to configure Agent Login Extension Postfix and Agent Logout Extension Postfix Once configured users could log in the call queue as dynamic agent Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 189 of 275 andstream Innovative IP Voice amp Video Agent Login Settings Agent Login Settings D Agent Login Extension Postfix D Agent Logout Extension Postfix Example ut Extension Hal 6500 to log in dia Figure 106 Agent Login Settings For example if the call queue extension is 6500 Agent Login Extension Postfix is and Agent Logout Extension Postfix is users could dial 6500 to login to the call queue as dynamic agent and dial 6500 to logout from the call queue Dynamic agent doesn t need to be listed as static agent and can log in log out at any time e Call queue feature code Agent Pause and Agent Unpause can be configured under Web GUI gt PBX gt Internal Options gt Feature Codes The default feature code is 83 for Agent Pause and 84 for Agent Unpause e Queue recordings are shown on the Call Queue page Click on to download the recording file in wav format click on HI to delete the recording file To delete multiple recording files by one click select several recording files to be deleted and click on Delete
78. the rule DYNAMIC DEFENSE Dynamic defense is supported on the UCM6102 only It can blacklist hosts dynamically when the LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page If enabled the traffic coming into the UCM6102 can be monitored which helps prevent massive connection attempts or brute force attacks to the device The blacklist can be created and updated by the UCM6102 firewall which will then be displayed in the web page Please refer to the following table for dynamic defense options on the UCM6102 Table 18 UCM6102 Firewall Dynamic Defense Dynamic Defense Enable dynamic defense The default setting is disabled Enable Configure the dynamic defense periodic time interval in minutes If the number of TCP connections from a host exceeds the connection threshold Periodical Time er l l l i l within this period this host will be added into Blacklist The valid value is lader between 1 and 59 when dynamic defense is turned on The default setting is 59 Blacklist Update Configure the blacklist update time interval in seconds The default setting is Interval 120 SE TEE Configure the connection threshold Once the number of connections from the Threshold same host reaches the threshold it will be added into the blacklist The default setting is 100 Configure the dynamic defense whitelist Dynamic Defense er For example Whitelist 192 168 1 3 192 168 1 4 The f
79. to use URL to upgrade complete the configuration for the following four parameters Upgrade Via Server Path File Prefix and File Postfix Local UCM Server Firmware can be uploaded to the UCM6100 internal storage for firmware upgrade If selected click on Manage Storage icon next to Directory option upload firmware file and select directory for the end device to retrieve the firmware file Local USB Media If selected the USB storage device needs to be plugged into the UCM6100 and the firmware file must be put under a folder named ZC firmware in the USB storage root directory UCM6100 Series IP PBX User Manual Page 92 of 275 Upgrade via Server Path File Prefix File Postfix Allow DHCP Option 43 66 Automatic Upgrade Firmware Upgrade Rule Admin Password End User Password Web Access Mode Web Server Port Disable Telnet SSH Syslog Server Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video When URL is selected as firmware source configure upgrade via TFTP HTTP or HTTPS When URL is selected as firmware source configure the firmware upgrading server path When URL is selected as firmware source configure the firmware file prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone if URL is selected as firmware source When URL is selected as firmware source configure the firmware file
80. udp IPv4 UCM6100 zero config service 37435 Syslogd udp IPv4 Syslog For typical firewall settings users could configure the following options on the UCM6100 Table 16 Typical Firewall Settings If enabled ICMP response will not be allowed for Ping request The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Enable to prevent SYN Flood denial of service attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Ping Defense Enable SYN Flood Defense Enable Enable to prevent Ping of Death attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Ping of Death Defense Enable Under Custom Firewall Settings users could create new rules to accept reject or drop certain traffic going through the UCM6100 To create new rule click on Create New Rule button and a new window will pop up for users to specify rule options Right next to Create New Rule button there is a checkbox for option Reject Rules If it s checked all the rules will be rejected except the firewall rules listed below In the firewall rules only when there is a rule that meets all the following requirements the option Reject Rules will be allowed to check e Action Accept e Type In e Destination p
81. user only needs to dial the pickup feature code It s not necessary to add the extension number after the pickup feature code The pickup feature code is configurable under Web GUI gt PBX gt Internal Options gt Feature Codes The default pickup feature code is 8 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 193 of 275 andstream Innovative IP Voice amp Video lt Status Settings Maintenance PBX gt gt Internal Options gt gt Feature Codes G Call Forward Mo Answer Call Forward Ho Answer Activate Deactivate G Call Forward Unconditional Cp Call Forward Unconditional Internal Options S E eneral Feature Misc G Feature Code Digits Timeout G Cal Park G Parking Lots CO Parking Timeoutis Feature Codes i Voicemail Access Code My Voicemail Kan gen alse gen npause BA CO Agent P Agent U Paging Prefix Intercom Prefix DU Blacklist Add Blacklist Remove 41 Call Pickup on Ringing i Pickup Extension 15 Direct Dial Voicemail Prefix Figure 110 Edit Pickup Feature Code Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 194 of 275 dstream Innovative IP Voice amp Video MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI gt PBX gt Internal Options gt Music On Hold In this page users could configure music on hold class and upload music files The default Music On Hold class already has 5 audio files defined for users
82. wav 6300 2014 08 05 19 20 36 UTC 04 00 341 29 KB i meetme conf rec 6300 1407280506 27 0 wav 6300 2014 08 05 19 15 32 UTC 04 00 396 92 KB i Total 2 Show 1 1 Go vil First Prev Next Last Figure 92 Conference Recording Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 170 of 275 dstream Innovative IP Voice amp Video IVR CONFIGURE IVR IVR configurations can be accessed under the UCM6100 Web GUI gt PBX gt Call Features gt IVR Users could create edit view and delete an IVR e Click on Create New IVR to add a new IVR e Click on De to edit the IVR configuration e Click on DI to delete the IVR Table 61 IVR Configuration Parameters Basic Settings Name Configure the name of the IVR Letters digits and are allowed Extension Enter the extension number for users to access the IVR Dial Other Extensions If TG all callers to the IVR can dial other extensions The default setting is No If enabled all callers to the IVR is allowed to use trunk The permission Dial Trunk must be configured for the users to use the trunk first The default setting is No Assign permission level for outbound calls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the IVR the UCM6100 will compared the IVR s
83. will be disabled on the UCM6100 Disable This Extension Note The disabled extension still exists on the PBX but can t be used on the end device User Settings Configure the first name of the user The first name can contain First Name SC characters letters digits and _ Configure the last name of the user The last name can contain Last Name D characters letters digits and Fill in the Email address for the user Voicemail will be sent to this Email Email Address dd address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list Language shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web Ul gt PBX gt Internal Options gt Language Table 39 IAX Extension Configuration Parameters Media Configure the maximum number of calls allowed for each remote IP Max Number of Calls E address Configure to enable disable requiring call token If set to Auto it might l lock out users who depend on backward compatibility when peer Require Call Token Mer l authentication credentials are shared between physical endpoints The default setting is Yes SRTP Enable SRTP for the call The default setting is disabled Select Fax Mod
84. 0 Series IP PBX User Manual Page 18 of 275 ndstream Innovative IP Voice amp Video e Added export extension and import extension function EXPORT EXTENSIONS IMPORT EXTENSIONS e Added option Need Registration for SIP register trunk e Added option The Maximum Number of Call Line for trunk e Added Dial By Name DIAL BY NAME e Added voicemail password and Email address for voicemail group extension e Added auto record support for ring group and call queue e Added VFax file display download and delete interface in web UI e Changed web page name from Hardware Config to Ports Config e Added payload configuration for audio video codecs INTERNAL OPTIONS PAYLOAD e Added activity calls status on web UI status page e Added CDR API support API CONFIGURATION e Added more alert events support such as Register SIP Failed Register SIP Trunk Failed Restore Config User Login Success User Login Failed SIP Internal Call Failure and etc ALERT EVENTS LIST FIRMWARE VERSION 1 0 5 19 e Added built in data migration tool to support upgrading from 1 0 4 7 to 1 0 5 19 without factory reset e Added Direct Dial Voicemail Prefix feature code back Table 75 UCM6100 Feature Codes e Changed valid range for option Current Disconnect Threshold Table 48 Analog Trunk Configuration Parameters FIRMWARE VERSION 1 0 5 14 e New backend data structure and web Ul performance improvement 1 0 5 14 is not compatible with p
85. 00 Series IP PBX User Manual Page 23 of 275 ndstream Innovative IP Voice amp Video This page intentionally left blank Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 24 of 275 andstream Innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS e 1GHz ARM Cortex A8 application processor large memory 512MB DDR RAM 4GB NAND Flash and dedicated high performance multi core DSP array for advanced voice processing e Integrated 2 4 8 16 PSTN trunk FXO ports 2 analog telephone FXS ports with lifeline capability in case of power outage and up to 50 SIP trunk options e Gigabit network port s with integrated PoE USB SD integrated NAT router with advanced QoS support UCM6102 only e Supports a wide range of popular voice codes including G 711 A law U law G 722 G 723 1 G 726 G 729A B iLBC GSM video codec including H 264 H 263 H 263 and Fax 1 38 e Hardware DSP based 128ms tail length carrier grade line echo cancellation LEC e Supports up to 500 SIP endpoint registration up to 60 concurrent calls and up to 32 conference attendees e Flexible dial plan call routing site peering call recording e Automated detection and provisioning of IP phones video phones ATA and other endpoints for easy deployment e Hardware encryption accelerator to ensure strongest security protection using SRIP TLS and HTTPS UCM6102 UCM6104 UCM6108 UCM6116 Figure 1 UCM6102 UCM6104
86. 00 Series IP PBX User Manual Page 45 of 275 dstream Innovative IP Voice amp Video NETWORK SETTINGS After successfully connecting the UCM6100 to the network for the first time users could login the Web GUI and go to Settings gt Network Settings to configure the network parameters for the device The network setting options are similar for UCM6108 and UCM6116 Additional network functions and settings are available for UCM6102 and UCM6104 e UCM6102 supports Route Switch Dual mode functions e UCM6104 supports Switch Dual mode functions In this section all the available network setting options are listed for each model Select each tab in web GUI gt Settings gt Network Settings page to configure LAN settings WAN settings UCM6102 only 802 1X and Port Forwarding UCM6102 only BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102 UCM6104 and UCM6108 UCM6116 respectively Table 9 UCM6102 Network Settings gt Basic Settings Select Route Switch or Dual mode on the network interface of UCM6102 The default setting is Route e Route WAN port interface will be used for uplink connection LAN port interface will be used to serve as router e Switch WAN port interface will be used for uplink connection LAN port interface will be used as bridge for PC connection Method e Dual Both ports can be used for uplink connection Users will need assign LAN 1 or LAN
87. 00 Series IP PBX User Manual Page 64 of 275 andstream Innovative IP Voice amp Video Figure 31 Default LDAP Phonebook DN Edit Phonebook ou pbx dc pbx dc com LDAP Attributes CallerlbName Email FirstName LastName Department Mobilekumber HomeNumber Oo oo oooo od oo Fax LDAP PHONEBOOK AccountNumber Contact List 5000 John Doe John Doe Stacy Green Tom Lin Ricky Chan Front Desk Warehouse Sales Tech Support Customer Service RMA shipping Test Figure 32 Default LDAP Phonebook Attributes Users could use the default phonebook edit the default phonebook add new phonebook import phonebook on the LDAP server as well as export phonebook from the LDAP server The first phonebook with default phonebook dn ou pbx dc pbx dc com displayed on the LDAP server page is for extensions in this PBX Users cannot add or delete contacts directly The contacts information will need to be modified via Web GUI gt PBX gt Basic Call Routes gt Extensions first The default LDAP phonebook will then be updated automatically Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 65 of 275 ndstream Innovative IP Voice amp Video Settings gt gt LDAP Server gt gt LDAP Server LDAP Phonebook Import Phonebook Export Selected Phonebook Note The first phone book is for extensions in this PBX The contacts cannot be added or deleted directly To add or delete the c
88. 0000074 DAHDI 1 1 ANSWERED default 1 29 2014 14 33 1 29 2014 14 33 0 DAHDI pseudo 149089967 NO ANSWER default 1 29 2014 14 33 1 29 2014 14 33 0 DAHDI pseudo 1067045536 NO ANSWER 688 from internal 1 29 2014 14 33 1 29 2014 14 33 1 29 2014 14 33 9 SIP 601 00000077 ANSWERED default 1 29 2014 14 34 1 29 2014 14 34 0 DAHDI pseudo 1124093033 NO ANSWER default 1 29 2014 14 34 1 29 2014 14 34 0 DAHDI pseudo 1719498666 NO ANSWER Figure 153 Downloaded CDR File Sample Call To Shows s e Context There are different context values that might show up in the downloaded CDR file The actual value can vary case by case Here are some sample values and their descriptions from internal internal extension makes outbound calls ext did XXXXX inbound calls It starts with ext did and XXXXX content varies case by case which also relate to the order when the trunk is created ext local internal calls between local extensions e Source Channel Dest Channel Sample 1 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 258 of 275 ndstream Innovative IP Voice amp Video call from call to context start time answer time endtime call time talk time source channel dest channel status 3122731439 s ext did 1 1 30 2014 14 27 1 30 2014 14 27 1 30 2014 14 27 37 35 DAHDI 1 1 ANSWERED Figure 154 Downloaded CDR File Sample Source Channel and Dest Channel 1 DAHDI means it is an analog call FXO or FXS For UCM6102 DAHDI
89. 1 1 Goto Figure 13 User Management Page Display When Logged in with Privilege Admin CREATE NEW WEB UI USER When logged in as Super Admin Click on 5 5 to create a new account for web Ul user The following dialog will prompt Configure the parameters as shown in below table Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 42 of 275 Create New User User Name U Privilege Fax First Name Home Number User Name User Password Privilege Department Fax Email Address First Name Last Name Home Number Phone Number ndstream Innovative IP Voice amp Video ITS8upport User Password Admin Department IT Email Address itsupport my pbx com William Last Name Chung Phone Number 1234567890 Figure 14 Create New User Table 7 User Management Create New User Configure a username to identify the user which will be required in web UI login Letters digits and underscore are allowed in the user name Configure a password for this user which will be required in web Ul login Letters digits and underscore are allowed This is role of the web Ul user Currently only Admin is supported when Super Admin creates a new user Enter the necessary information to keep a record for this user Once created the Super Admin can edit the users by clicking on or delete the user by clicking on i admin support sales Tota 3 goe um Cot EG Firmware Versio
90. 144 202 17 900 ms 11 725 ms 9 GOOGLE INC edgel LosAngeles9 Level net 4 53 226 6 20 625 ms 21 550 ms 14 600 ms 10 64 233 174 238 64 233 174 238 13 325 ms 19 450 ms 13 900 ms 11 72 14 236 11 72 14 236 11 15 675 ms 15 025 ms 15 275 ms 12 lax02501 in 19 1e100 net 74 125 224 179 13 775 ms 11 925 ms Done Figure 170 Traceroute ANALOG RECORD TRACE Analog record trace can be used to troubleshoot analog trunk issue for example the UCM6100 user has caller ID issue for incoming call from Analog trunk Users can access analog record trance under web GUI gt Maintenance gt Troubleshooting gt Analog Record Trace Here is the step to capture trace Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 273 of 275 ndstream 1 Select FXO or FXS for Record Ports If the issue happens on FXO 1 select FXO port 1 to record the trace Select Record Direction Select Record File Mode to separate the record per direction or mix Click on Start Make a call via the analog port that has the issue Once done click on Stop Click on Download to download the analog record trace ot Oo OLS e Je Maintenance gt gt Troubleshooting gt gt Analog Record Trace gt Analog Record Trace Record Ports FXO Ports 1 FXS Ports 1 Record Direction Both Record File Mode Separate Start Output Result The file has been deleted or does not exist Figure 171 Troubleshooting Analog Trunks A
91. 173 Operate Successfully VolP Trunks Create New SIP Trunk 2014 11 05 14 32 17 admin 192 168 40 173 Operate Successfully Outbound Routes Create New Outbound Rule Privilege Level none 2014 11 05 13 34 46 admin 192 168 40 173 Operate Successfully Login User Name admin 2014 11 04 21 02 42 admin 192 168 40 173 Operate Successfully Login User Name admin 2014 11 04 19 01 32 admin 192 168 40 173 Operate Successfully Callback Create New Callback 2014 11 04 19 01 13 admin 192 168 40 173 Operate Successfully IVR Create New IVR Extension 7000 Permission internal CO 2014 11 04 18 51 38 admin 192 168 40 173 Operate Successfully Login User Name admin 2014 11 04 18 03 08 admin 192 168 40 173 Operate Successfully Login User Name admin Total 69 Show 4 7 Goto Figure 17 Operation Logs The operation log can be sorted and filtered for easy access Click on the header of each column to sort For example clicking on Date will sort the logs according to operation date and time Clicking on Date again will reverse the order Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 44 of 275 ndstream Innovative IP Voice amp Video Table 8 Operation Log Column Header Date The date and time when the operation is executed User Name The username of the user who performed the operation IP Address The IP address from which the operation is made Results The result of the operation l The page where the operation i
92. 238 Table 88 SIP Sermos TOP and TLS sinenion E 239 Table 89 SIP Setings NAT een 240 Table 90 SIP Settings Te esse RE ETRE Nea TO EE ETE eE 241 Table 91 FUNK SAWS EE EE 243 TEEN 244 Table 93 NSA 246 Table 94 Interface Status Indicators rrrrrrerrnnrrvrrnnnrerrannrrrnnnnvernnnnenrnnnnennnnnsennnensnnnanseennanseennnssennnuenennnn 247 Table 95 Parking SA ved 248 Table 96 System EE al asasae cencieacauttaiertavec sane pacincna causesysaniea acta naan aenercenaen 249 Table 97 System Giatus Network naannnnannnnnnnnsennnsnnnnnnnrnosrrrosrrrennrrrsnrrosnrrosnrrrennrennrrrsnrrrsnnrrrnrrronnrrnne 250 Table 98 CDR Filter Criteria rrrrnnrrrnannornannrrnnnrrnnnrrnansnnnnnennannnnnanennannnnnenennnnennansennusennannennunennnsennnsennnn 256 Table 99 CDR Statistics Filter Criteria rrrrrrrnrrrnnnnernanrrrnnnerrannnnnnnrrnnnrernnnennnnennansennnsennannennanennnssennnsennn 260 VET NE Nr 261 Table 101 Network Upgrade Configuration rrrrnnnnrrrnnnnorrannrrrnnnnonrnnnnernnnnnrnnnnnnennnanennnnnssennnssennnunsennnnn 263 Table 102 Data Sync Conftguratton 268 Table TO EEE NT 270 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 10 of 275 ndstream Table of Figures UCM6100 Series IP PBX User Manual Figure 1 UCM6102 UCM6104 UCM6108 UCM6116 ccc cccceeceessesseeeeeeceeeeeseeeeeeeeaeeaseeeeeeesaaaaeeeeeeeeaas 25 Figure 2 UCM6102 Front View 30 Figure Tele 30 Figure 4 UCM6104
93. 39 11 KB q6500 1002 20140806 152853 1407353332 60 wav 2014 08 06 15 29 01 UTC 04 00 73 17 KB Total 2 Show 1 1 cot First Prev Next Last Figure 105 Call Queue e Click on Create New Queue to add call queue e Click on to edit the call queue The call queue configuration parameters are listed in the table below Table 68 Call Queue Configuration Parameters Extension Configure the call queue extension Name Configure the call queue name to identify the call queue Select the strategy for the call queue e Ring All Ring all available Agents simultaneously until one answers Strategy e Linear Ring agents in the specified order e Least Recent Ring the agent who has been called the least recently Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 187 of 275 Music On Hold Leave When Empty Dial in Empty Queue Permission Dynamic Login Password Firmware Version 1 0 8 12 Deg Innovative IP Voice amp Video e Fewest Calls Ring the agent with the fewest completed calls e Random Ring a random agent e Round Robin Ring the agents in Round Robin scheduling with memory The default setting is Ring All Select the Music On Hold class for the call queue Note Music On Hold classes can be managed from Web GUI gt PBX gt Internal Options gt Music On Hold Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore The defau
94. 6104 Static Route Configuration PORT FORWORDING UCM6102 ONLY The UCM6102 network interface supports router functions which provides users the ability to do port forwarding If the UCM6102 LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page port forwarding is available for configuration The port forwarding configuration is under web GUI gt Settings gt Network Settings gt Port Forwarding page Please see related settings in the table below Table 14 UCM6102 Network Settings gt Port Forwarding WAN Port Specify the WAN port number Up to 8 ports can be configured LAN IP Specify the LAN IP address LAN Port Specify the LAN port number Select protocol type UDP Only TCP Only or TCP UDP for the forwarding in Protocol Type Me the selected port The default setting is UDP Only The following figures demonstrate a port forwarding example to provide phone s web UI access to public side Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 56 of 275 Innovative IP Voice amp Video e The UCM6102 network mode is set to Route e The UCM6102 WAN port is connected to uplink switch with a public IP address configured e g 1 1 1 1 e The UCM6102 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192 168 2 x The UCM6102 is used as a router with gateway address 192 168 2 1 e There is a GXP2160 connected under the LAN interf
95. 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Firmware Version 1 0 8 12 ndstream Innovative IP Voice amp Video Export Selected LDAP Phonebook nsnaannnseennnnsenrnnnrnnnressnrrrossnrrnrsnnrrernnnrrrnsnrrrnsnrrrresnrrrenne 69 GXP2200 LDAP Phonebook Confgouraton 70 UCM6100 Email SettingS ccccccccccccccccseeceeeeeeeeeeeeeseeeeeeeeseeeeeeeseeeeceeesseaeeeeeesaeecesseaegeeeseeeages 72 SE EEE E EE EEE 74 Create New Office Tme 75 Settings gt Time Settings gt Office Tume 76 Create New Holiday 77 Settings gt Time Gettmgs Holtday cani kiai eniai aa iaia 78 Sellings gt Recordings SIOlAGS EE 79 Recordings Storage Prompt Information 80 Recording Storage Categonm 80 Bee UR en le E 81 Zero Config Configuration Architecture for End Point Device rrarrrrnnnnnrrnnnnnrnrnnnnenrnnnrennnnnnen 84 WGMG 100 Zero GONG EEN 85 PATO Provision Settings eve 86 AWO DI COVO EE 88 Discovered BENENE 88 Global Policy e ee 89 Selt gle e Rule E 96 Edit Model Template ne 99 Template are TE E 100 Create New Devce sii n T EEA PEE E EAEE 101 MEL ee 101 20 1 BEN gt EEE 102 Edit Customize Device Geitmgs ccccccccceccccecesseceeeeeeeeceeeseeseeeeeeseeeeeesseeeeeeesseeueeeesaeaeseeeeaas 104 Add P Value in Customize Device Settings cccccecccccceeseeceeesseeeeeeeseeeeeeesseeeeeeeeaeeeseeesaeaees 105 Modify S
96. 77 TE 177 KE EL 178 Mee IR AKG ee eee cee eee renee ene eee ere 179 CONFIGURE VOICEMAIL GROUP 180 Zil lege 183 CONFIGURE RING GROUP 183 PAGING AND INTERCOM GROUP i mnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 185 CONFIGURE PAGING INTERCOM GROUP 185 EL EE a ee ee nee ee ee eee eee ee rere 187 CONFIGURE Ev 187 EATENSION GRS rm 191 CONFIGURE EXTENSION GROUPS cccssessssessssescssseesnscesneessneeesneeesseesnnsessecesneessneeenneesneteseneesee 191 Bleser TE 192 FOR PRP Tooten 193 CONFIGURE PICKUP GROUPS nnnssseessstttttittreettttbttttrtrsrsbbbbbtttntrrrrns nbn bbt nnn nrrrnsn anan ne Errn r rnan 193 CONFIGURE PICKUP FEATURE CODE reese 193 MSG ON ROLD E 195 EET RE EEE 197 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 4 of 275 ous cam Innovative IP CONFIGURE FAX T 38 ssssccstecosescstecesessseecesessaeeceseeeatecsaeecaeecenessaeecaseesaeecaeesaeesasessnceneersaeeseteseases 197 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE cssssssseesssesssseesseceseeeeeeeeeee 198 SAMPLE CONFIGURATION FOR FAX TO EMAIL 2 ssssssssssessstessseeesessneeeseesneeesneesnesenteesneeenneen 200 ASTERISK MANAGER INTERFACE RESTRICTED ACCESS 201 BUST GMP ON ente 203 FOLLO ME ee nn 205 ONEKRETDIAL Len 207 DIT EE ET EE eee eee 209 ENG a es ccc eas eect acerca ea taeene ep aeeewnecdens 211 ZU ee IN EVEN CIT E 213 Beete 213 EVENT EEE 213 DIAL BY NAME Lid es kneskade 215 DIAL BY NAME CONF
97. API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third party application Before accessing the API the administrators need enable API and configure the access authentication information on the UCM6100 first The API configuration parameters are listed in the table below Table 100 API Configuration Files Enable Enable Disable API The default setting is disabled TLS Bind Address Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfaces The port number is optional and the default port number is 8443 The IP address must match the common name host name in the certificate so that the TLS socket won t bind to multiple IP addresses The default setting is 0 0 0 0 8443 TLS Private Key Upload TLS private key The size of the key file must be under 2MB This file will be renamed as private pem automatically TLS Cert Upload TLS cert The size of the certificate must be under 2MB This is the certificate file pem format only for TLS connection This file will be renamed as Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 261 of 275 ndstream Innovative IP Voice amp Video certificate oem automatically It contains private key for the client and signed certificate for the server TLS Authentication Configure the user name for TLS authentication If not configured authentication will Name be skipped TLS Authentication
98. Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor 3 of the 8 customer support members speak Spanish and the rest speak English We could deploy the following configurations to provisioning the office phones for the customer support team 1 Goto web GUI gt PBX gt Zero Config gt Auto Provision Settings select Enable Zero Config 2 Go to web GUI gt PBX gt Zero Config gt Global Policy configure Date Format Time Format and Firmware Source as follows Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 108 of 275 ndstream Innovative IP Voice amp Video Language Settings CO Language Date and Time G Date Format Gi Time Zone Upgrade and Prowision v Firmware Source Source URL Upgrade via HTTPS server Path fm grandstream com gs File Prefix File Posfix CO Allow DHCP Option 43 66 Figure 68 Zero Config Sample Global Policy Go to web GUI gt PBX gt Zero Config gt Model Templates create a new model template English Support Template for GXP2140 Add option Language and set it to English Then select the option Default Model Template to make it the default model template Go to web GUI gt PBX gt Zero Config gt Model Templates create another model template Spanish Support Template for GXP2140 Add option Language and set it to Espanol After 9
99. By Name Group In Inbound Rule 2 Extension Configure the direct dial extension for the Dial By Name group 3 Available Extensions Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group The extensions here must have a valid first name and last name configured under web GUI gt PBX gt Basic Call Routes gt Extensions in order to be searchable in Dial By Name directory through IVR By specifying the extensions here the administrators can make sure unscreened calls will not reach the company employee if he she doesn t want to receive them directly Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 217 of 275 andstream Innovative IP Voice amp Video G d i Edit Extension 1000 e NSK pr G Extension 1000 CallerlD Number G Permission Internal SIP AX Password IK6j6OC3K0uU 5EpQS Basic Call Routes G Enable Voicemail K Voicemail Password 268004 Call Forward Unconditional Call Forward No Answer Call Forward Busy Ring Timeout Skip Voicemail Password Auto Record Verification G Support Hot Desking Mode Disable This Extension User Settings ll FirstName John Last Name Doe G Email Address G Language Default e Figure 126 Configure Extension First Name and Last Name 4 Query Type Specify the qu
100. Configure the actual domain name where the extension comes from This can be used to override the From Header For example trunk UCM6100 provider com is the From Domain in From Header sip 1234567 trunk UCM6100 provider com Configure the actual user name of the extension This can be used to override the From Header There are cases where there is a single ID for registration single trunk with multiple DIDs For example 1234567 is the From User in From Header sip 1234567 trunk UCM6100 provider com If enabled the INVITE message sent to the trunk will contain PPI P Preferred Identity header The default setting is No Select to enable outbound proxy in this trunk The default setting is No When outbound proxy support is enabled enter the IP address or URL of the outbound proxy Configure where to get the destination ID of an incoming SIP call from SIP Request line or To header The default is set to Request line Configure the default DTMF mode when sending DTMF on this trunk e Default The global setting of DIMF mode will be used The global setting for DTMF Mode setting is under web Ul gt PBX gt SIP Settings gt ToS e RFC2833 Send DTMF using RFC2833 e Info Send DTMF using SIP INFO message e Inband Send DTMF using inband audio This requires 64 bit codec i e PCMU and PCMA e Auto Send DIMF using RFC2833 if offered Otherwise inband will be used If enabled the UCM6100 will regularly send SI
101. Conn Innovative IP Voice amp Video Grandstream Networks Inc UCM6100 Series IP PBX User Manual This page intentionally left blank dstream Innovative IP Voice amp Video UCM6100 Series IP PBX User Manual Table of Content GNU GPL INFORMATION kk KKK RN KN KN KN ENNEN NENNEN NENNEN NENNEN NNN ENER ENNEN NENNEN 16 CHANGE LOD KN NENNEN NENNEN NENNEN KN KN ENNEN NENNEN NENNEN NENNEN KEN K NN KN KN ENNEN NENNEN 17 FIRMWARE VERSION 1091 17 FIRMWARE VERSION 1 0 7 11 ccccccccccccccececcucccccacsencauscuacuaceccucuccuccucuacuccuanuauecuacuaceucuauscuscuccecencusnes 18 FIRMWARE VERSION 1 0 6 11 ccccc ccc ccc cc ccccccccccccccccucuecueccuuuauuaueaeuueuuucuuaucueuuuauuauuaueuusneauedeuuvauvaueneenes 18 FIRMWARE VERSION Oe 18 FIRMWARE VERSION 10Ob10 nanna aaa A nL anana nn 19 FIRMWARE VERSION 1 0ObIA 19 FIRMWARE VERSION 1047 20 FIRMWARE VERSION 10212 20 FIRMWARE VERSION 10221 21 FIRMWARE VERSION 1 0 1 22 NNN NNN NNN NNN NNN NNN ENN NNN KN NNN NNN NK NNN NNN NNN NNN NN NKN NNN NNN NNN NNN NNN NNN 21 WELCOME NR N NNN NENNEN NENNEN NENNEN NENNEN NENNEN KN ENNEN ENN ENNEN NENNEN NN NNN ENNEN NENNEN NENNEN KAN 23 PRODUCT OVERVIEW nunnnnnnnnnnnnnnunnnnnunnnnnennannennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmnnennn 25 FEATURE HIGHT LIGHTS 2 0 00 ccc ccc ccc cocci cc cccccccccccccccaccuucuucueccuuuauuausaeuuenuuauucueueuuuauuaeuauenusneduuuusuvauvaneeeuss 25 TECHNICAL SPECIFICATIONS 1 0 0 ccc ccc ccc cccccccccccccccccccccucuucceuecuu
102. D menu gt Network Menu The following diagram shows a sample application of static route usage on UCM6104 Network 192 168 66 0 f GXP2130 VPN connection is established between network 192 168 40 0 and network 192 168 66 0 Network 192 168 40 0 7 l gt N 1 192 168 69 91 ec lt Network 192 168 69 0 UCM6104 Network settings metnoa vuai mode LAN 1 connected to 192 168 69 0 network GXP2130 and GXP1160 LAN 2 connected to 192 168 40 0 network Call each other Figure 24 UCM6104 Static Route Sample The network topology of the above diagram is as below e Network 192 168 69 0 has IP phones registered to UCM6104 LAN 1 address e Network 192 168 40 0 has IP phones registered to UCM6104 LAN 2 address Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 55 of 275 dstream Innovative IP Voice amp Video e Network 192 168 66 0 has IP phones registered to UCM6104 via VPN e Network 192 168 40 0 has VPN connection established with network 192 168 66 0 In this network by default the IP phones in network 192 168 69 0 are unable to call IP phones in network 192 168 66 0 when registered on different interfaces on the UCM6104 Therefore we need configure a static route on the UCM6104 so that the phones in isolated networks can make calls between each other Create New Static Route G Destination 192 168 66 0 G Netmasi 255 255 255 0 G Gateway 192 168 40 3 G Interface LANZ e Figure 25 UCM
103. DNS Server 1 8 8 8 8 DNS Server 2 208 67 222 222 PPPoE Link Up Disabled Figure 27 GXP2160 Web Access Using UCM6102 Port Forwarding FIREWALL The UCM6100 provides users firewall configurations to prevent certain malicious attack to the UCM6100 system Users could configure to allow restrict or reject specific traffic through the device for security and bandwidth purpose The UCM6100 also provides Fail2ban feature for authentication errors in SIP REGISTER INVITE and SUBSCRIBE To configure firewall settings in UCM6100 go to Web GUI gt Settings gt Firewall page STATIC DEFENSE Under Web GUI gt Settings gt Firewall gt Static Defense page users will see the following information e Current service information with port process and type e Typical firewall settings e Custom firewall settings The following table shows a sample current service status running on the UCM6100 Table 15 UCM6100 Firewall gt Static Defense gt Current Service IA Process ECH Protocol or Service 7777 Asterisk tcp IPv4 SIP 389 Slapd tcp IPv4 LDAP Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 58 of 275 ndstream Innovative IP Voice amp Video 22 Dropbear tcp IPv4 SSH 80 Lighthttpd tcp IPv4 HTTP 8089 Lighthttpd tcp IPv4 HTTPS 69 Opentf tpd udp IPv4 TFTP 9090 Asterisk udp IPv4 SIP 6060 zero config udp IPv4 UCM6100 zero config service 5060 Asterisk udp IPv4 SIP 4569 Asterisk udp IPv4 SIP 5353 zero config
104. DR gt Recording Files UCM6100 Series IP PBX User Manual Page 144 of 275 dstream Innovative IP Voice amp Video Table 51 SIP Register Trunk Configuration Parameters Basic Settings Provider Name Host Name Transport Keep Trunk CID NAT Disable This Trunk TEL URI Need Registration Username Password Auth ID Auto Record Firmware Version 1 0 8 12 Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider s server of the trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only e TCP Only e TLS Only e All UDP Primary UDP is the primary transport protocol when all the other SIP transport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e All TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Turn on this option when the PBX is using public IP and communicating with devices behind NAT If there is one way audio issue usually it s related to NAT configuration or SIP RTP port configuration on the firewall If selected the trunk will b
105. ENT e Added operation log OPERATION LOG Added more options on Global Policy settings e Table 27 Global Policy Parameters Phone Settings e Added option to specify web access session timer LOGIN TIMEOUT SETTINGS e Added call monitor barge in support ACTIVE CALLS AND MONITOR e Added GSwave QR code support EMAIL TO USER e Added ability to add customized Pvalue on Model Template MODEL TEMPLATES e Updated maximum length of web UI login password to 30 characters CHANGE PASSWORD e Added Fax gateway support for Fax mode on FXS and FXO port Table 43 FXS Extension Configuration Parameters Media Table 48 Analog Trunk Configuration Parameters e Added NAT option and Send PPI Header option in SIP register trunk configuration Table 51 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 17 of 275 ndstream SIP Register Trunk Configuration Parameters e Added REC API access for call recording files API CONFIGURATION e Added Synchronize All Data option in Data Sync DATA SYNC e Added Delect Selected Sound Files option for Music On Hold files MUSIC ON HOLD FIRMWARE VERSION 1 0 7 11 e Added office time and holiday setting OFFICE TIME HOLIDAY e Added new architecture for auto provisioning via Zero Config PROVISIONING e Added Alert info configuration for distinctive ringing on inbound route Table 58 Inbound Rule Configuration Parameters e Added SLA support t
106. Enable Enable Fail2Ban Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP authentication on the UCM6100 Configure the duration in seconds for the detected host to be banned The Banned Duration a l default setting is 300 If set to 1 the host will be always banned Within this duration in seconds if a host exceeds the max times of retry as Max Retry Duration defined in MaxRetry the host will be banned The default setting is 5 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 62 of 275 dstream Innovative IP Voice amp Video Configure the number of authentication failures during Max Retry Duration MaxRetry l BEE before the host is banned The default setting is 10 Configure IP address CIDR mask or DNS host in the whiltelist Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list Up to 5 addresses can be added into the list Local Settings Enable Asterisk service for Fail2Ban The default setting is disabled Please make Asterisk Service sure both Enable Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP authentication on the UCM6100 Configure the listening port number for the service Currently only 5060 for UDP Protocol is Supported Configure the number of authentication failures during Max Retry Duration Mason before the host is banned The default setting is 10 Please make sure this optio
107. Ethernet 0 0 SS IP Address 192 168 40 1 PC 192 168 40 15 Subnet mask 255 255 255 0 WAN Po IP address 192 168 40 10 Figure 20 UCM6102 Network Interface Method Switch e Method Dual For UCM6102 both WAN port and LAN port are used for uplink connection For UCM6104 WAN port will be mapped to LAN 1 interface LAN port will be mapped to LAN 2 interface Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP if static IP is used for this interface Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 51 of 275 dstream Innovative IP Voice amp Video INTERNET Router IP Address 172 18 25 1 192 168 40 x 172 18 25 x LAN 2 LAN Port LAN 1 WAN Port IP address 192 168 40 10 IP address 172 18 25 10 Figure 21 UCM6102 Network Interface Method Dual 802 1X IEEE 802 1X is an IEEE standard for port based network access control It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources The UCM6100 supports 802 1X as a supplicant client to be authenticated The following diagram and figure show UCM6100 uses 802 1X mode EAP MD5 on WAN port as client in the network to access Internet Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 52 of 275 andstream Innovative IP Voice amp Video Authenticator Authentication server Switch WAN port connect
108. Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 222 of 275 ndstream Innovative IP Voice amp Video CALL FEATURES The UCM6100 supports call recording transfer call forward call park and other call features via feature code This section lists all the feature codes in the UCM6100 and describes how to use the call features FEATURE CODES Feature Maps Table 75 UCM6100 Feature Codes Blind Transfer Attended Transfer Disconnect Firmware Version 1 0 8 12 Default code 1 Enter the code during active call After hearing Transfer you will hear dial tone Enter the number to transfer to Then the user will be disconnected and transfer is completed Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Default code 2 Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to complete the attended transfer Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Default code 0 Enter the code during active call It will disconnect the call Options Disable Allow Caller Enable t
109. G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 and H 263p All the UCM6100 extensions are listed under Web GUI gt PBX gt Basic Call Routes gt Extensions with status Extension CallerID Name Technology SIP IAX and FXS IP and Port Each extension has a checkbox for users to Modify Selected Extensions or Delete Selected Extensions Also options Edit Reboot e Status are available per extension Users can see the following icon for each extension to indicate the SIP status Firmware Version 1 0 8 12 Green Blue Yellow Grey Unavailable the extension is not registered or disabled on the PBX UCM6100 Series IP PBX User Manual Page 132 of 275 ndstream Innovative IP Voice amp Video Edit single extension Click on to start editing the extension parameters Reboot the user Click on O to send NOTIFY reboot event to the device which has an UCM6100 extension already registered To successfully reboot the user Zero Config needs to be enabled on the UCM6100 web GUI gt PBX gt Zero Config gt Auto Provisioning Settings Delete single extension Click on to delete the extension Or select the checkbox of the extension and then click on Delete Selected Extensions Modify selected extensions Select the checkbox for the extension s Then click on Modify Selected Extensions to edit the extensions in a batch Delete selected extensions Select the checkbox for the extension s Then
110. G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 and H 263p BATCH ADD IAX EXTENSIONS Under Web GUI gt PBX gt Basic Call Routes gt Extensions click on Batch Add Extensions gt Batch Add IAX Extensions Table 47 Batch Add IAX Extension Parameters Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Start Extension Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls from this rule Enable Voicemail Enable Voicemail for the user The default setting is Yes Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 130 of 275 SIP IAX Password Voicemail Password Ring Timeout Auto Record Skip Voicemail Password Verification dstream Innovative IP Voice amp Video Configure the SIP IAX password for the users Three options are available to create password for the batch of extensions e User Random Password A random secure password will be automatically generated It is recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the ba
111. Gi Fax Mode Caller ID Scheme Bellcore Telcordia v FXO Dial Delay ms 0 Gi Auto Record Disable This Trunk G DAHDI Out Line Selection The maximum number of call lines Figure 112 Configure Analog Trunk without Fax Detection 5 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Extensions page 6 Create or edit the extension for FXS port Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 198 of 275 andstream e Analog Station Select FXS port to be assigned to the extension By default it s set to None e Once selected analog related settings for this extension will show up in Analog Settings section Create New User SIP Analog Station FXS1 e SIP Settings NAT i Can Reinvite G DTMF Mode RFC2833 v G Insecure FEN k e gie G Enable Keep alive Keep alive Frequency G Authid Analog Settings Call Waiting Use as SEND G RX Gain i TX Gain G MIN RX Flash 200 i MAX RX Flash G Enable Polarity Reversal Yes e i Echo Cancellation 3 Way Calling Figure 113 Configure Extension for Fax Machine 7 Goto web GUI gt PBX gt Basic Call Routes gt Inbound Routes page 8 Create an inbound route to use the Fax analog trunk Select the created extension for Fax machine in step 4 as the default destination Create New Inbound Rule Trunks AnalogTrunks FAX LINE CO DID Pattern CO Default Destination Extension Time Condition Click to add Time Condi
112. Grandstream can be downloaded and installed from the UCM6100 web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6100 Language settings for voice prompt can be accessed under Web GUI gt PBX gt Internal Options gt Language DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voice prompt package in different languages from UCM6100 web GUI click on Check Prompt List button Language Settings Upload Voice Prompt Package CD Choose Voice Prompt to pr OH Upload Upload Voice Prompt Package List Language English AX Figure 96 Language Settings for Voice Prompt A new dialog window of voice prompt package list will be displayed Users can see the version number latest version available V S current installed version package size and options to upgrade or download the language Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 175 of 275 ndstream Innovative IP Voice amp Video British English 1 0 Deutsch 1 14 English 4 0 1 0 Espafiol 11 EMrnvik 4 0 Francais 1 0 Italiano 1 01 Nederlands 40 Polski 1 0 Portugu s hl PDvcckuu hl Svenska TU Turkce 1 07 nay TU As LI Figure 97 Voice Prompt Package List Click on to download the language to the UCM6100 The installation will be automatically started once the downloading is finished Language Settings Upload Voice Prompt Pac
113. IGURATION EE 215 ACTIVE CALLS AND MONITOR mnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 219 ACTIVE CALLS GTA TUS aner panien an E E eee eee eee 219 HANG UP ACTIVE ve 220 Nr 220 CALL FEATURES Ves 223 EEN 223 CALL RECORDING cssessesscssessesscesessssssesessssscaseseneceasecsaeecasecasessaeecasessaeecasessaeesesessaeesasersasenaeeseases 226 CALE PARI EEE 227 MAL 227 RETRIEVE THE PARKED CALL EEN 228 NTERNALOPIIONS saa 229 INTERNAL OPTIONS GENERAL EEN 229 INTERNAL OPTIONS JITTER BUFFER ssssiecscozesssecsussvssssstsecactessssetuncssssenseacessstuensoacedgersadeneesdessoass 231 INTERNAL OPTIONS RTP SETTINGS EEN 231 INTERNAL OPTIONS PORTS CONEIG aabb antnn ntt Ennn nr nrnna 232 INTERNAL OPTIONS STUN MONITOR 233 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 5 of 275 GH nnovative IP Voice amp Video INTERNAL OPTIONSPALOAD ENEE 234 AX SETT NGS s 235 RE AL 235 IAX SETTINGS REGISTRATION EE 235 KE SALEN E peissons ees eee 236 SP EE 237 FE TEEN 237 PETN 238 SIP SETTINGS SESSION MER vred 238 SIP SET PINGS 0 CP and E 239 PETN 240 FETE 241 STATUS AND FEPFORTING TE 243 ENE EE ee ee 243 Ee 243 TENTON O gaz ecg A EEE A EAE cee E E AE E E E 244 VE 245 CONFERENCE ROOMS EEE EEE 246 INTERFACE G NN 247 MIN 248 SYSTEM STATUS EE EEE 249 El 249 FI 250 STORAGE SEE EEE 250 ee 251 SE EVENT EEE EEE 252 ALERT EVENT EEE 252 MEL 254 ALERT CONTACT ENEE 255 EE EE ee ee ee 255 PN 258 EE 260 FE CORD
114. ING FLES meet 260 KG ON ENO EEE E E 261 UPGRADING AND MAINTENANCE rrrnnnnnnvovnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 263 FRAM 263 UPGRADING VIA NETWORK ENEE 263 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 6 of 275 nnovative IP Voice amp Video GH 64 UPGRADING VIA LOCAL UPLOAD EEN 2 NO LOCAL FIRMWARE SERVERS rnrrrrrnnrnrnrssrrssrnssrssrnssensrnssensersserssrssrssensrsserssesssrsserssensennnn 266 UP 266 KEENE 266 DEG EEE NE 267 RESTORE CONFIGURATION FROM BACKUP ELE 269 EEE 270 RESET AND REBOOT ENEE 271 SoG Ce ee eee ee ee ee eee ee 271 TROUBLE SHOOT Oe er en ee 272 SEE 272 PI 272 VEE vr 273 ME NINE 273 Fl 274 EXPERIENCING THE UCM6100 SERIES IP PBX rnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 275 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 7 of 275 Table 1 Technical Specifications Table 2 UCM6102 UCM6104 Equipment Packaging Table 3 UCM6108 UCM6116 Equipment Packaging Table 4 LCD Menu Options Table 5 UCM6102 UCM6104 LED INDICATORS Table 6 UCM6108 UCM6116 LED INDICATORS Table 7 User Management Create New User Table 8 Operation Log Column Header Table 9 UCM6102 Network Settings gt Basic Settings UCM6104 Network Settings gt Basic Settings rrrrrnnrnrvrnnnnvrrnnnrrvrnnnnnnnnn UCM6108 UCM6116 Network Settings gt Basic Getimge UCM6100 Network Gettngs 20213 UCM6100 Network Settings gt Static Routes ccccccceeceeeeeeeeeeeeeeeeeaees UCM6102 Network Settings
115. LA trunk fxo1 Station Name sla2 1002 bo Z i testsla 1005 fxo1 Z i Figure 87 SLA Example SLA Station Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 157 of 275 ndstream Innovative IP Voice amp Video 3 On the SIP phone 1 configure to register UCM6100 extension 1002 Configure the MPK as BLF mode and the value must be set to extension_trunkname which is 1002_fxo1 in this case 4 Onthe SIP phone 2 configure to register UCM6100 extension 1005 Configure the MPK as BLF mode and value must be set to extension_trunkname which is 1005_fxo1 in this case Mode Account Description Value MPK 1 Busy Lamp Field BLF Account 2 1005 fxol 1005 fxol Figure 88 SLA Example MPK Configuration Now the SLA station is ready to use The following functions can be achieved by this configuration e Making an outbound call from the station extension using LINE key When the extension is in idle state pressing the line key for this extension on the phone to off hook Then dial the station s extension number for example dial 1002 on phone 1 or dial 1005 on phone 2 to hear the dial tone Then the users could dial external number for the outbound call e Making an outbound call from the station extension using BLF key When the extension is in idle state pressing the MPK and users could dial external numbers directly e Answering call using LINE key When the station is ringing pressi
116. P OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the UCM6100 Series IP PBX User Manual Page 146 of 275 Maximum Number of Call Lines Fax Mode SRTP andstream Innovative IP Voice amp Video device is still online The default setting is 60 seconds The maximum number of concurrent calls using the trunk The default settings 0 which means no limite Select Fax mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 Enable SRTP for the VolP trunk The default setting is No CC Settings Enable CC If enabled the system will automatically alert the user when a called party is available given that a previous call to that party failed for some reason Table 52 SIP Peer Trunk Configu
117. Selected Recording Files or click on Delete All Recording Files to delete all recording files Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 190 of 275 ndstream Innovative IP Voice amp Video EXTENSION GROUPS The UCM6100 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6100 For example when configuring Enable Filter on Source Caller ID users could select a group instead of each person s extension to assign This feature simplifies the configuration process and helps manage and categorize the extensions for business environment CONFIGURE EXTENSION GROUPS Extension group can be configured via Web GUI gt PBX gt Call Features gt Extension Groups e Click on Create New Extension Group to create a new extension group e Clickon to edit the extension group Select extensions from the list on the left side to the right side Edit Extension Group AccountingDept AccountingDept Available Extensions Selected Extensions Figure 107 Edit Extension Group e Clickon to delete the extension group Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 191 of 275 Andstream Innovative IP Voice amp Video USING EXTENSION GROUPS Here is an example where the extension group can be used Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes and select Enable Filter on Source C
118. Trunk e Register IAX Trunk Configure a unique label to identify this trunk when listed in outbound UCM6100 Series IP PBX User Manual Page 149 of 275 Host Name Keep Trunk CID Username Password Disable This Trunk andstream Innovative IP Voice amp Video rules inbound rules and etc Configure the IP address or URL for the VoIP provider s server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Enter the username to register to the trunk from the provider when Register IAX Trunk type is selected Enter the password to register to the trunk from the provider when Register IAX Trunk type is selected If selected the trunk will be disabled Table 54 IAX Register Trunk Configuration Parameters Basic Settings Provider Name Host Name Keep Trunk CID Disable This Trunk Caller ID CallerlD Name Username Password Advanced Settings Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider s server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No If selected the trunk will be disabled Configure the Caller ID This is the number that the trunk will try to use when making outbound calls Fo
119. UCM6100 Note The disabled extension still exists on the PBX but can t be used on the end device User Settings First Name Firmware Version 1 0 8 12 Configure the first name of the user The first name can contain UCM6100 Series IP PBX User Manual Page 114 of 275 dstream Innovative IP Voice amp Video characters letters digits and _ Configure the last name of the user The last name can contain characters letters digits and _ Last Name Fill in the Email address for the user Voicemail will be sent to this Email address Email Address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list Language shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web Ul gt PBX gt Internal Options gt Language Table 35 SIP Extension Configuration Parameters Media Use NAT when the UCM6100 is on a public IP communicating with NAT devices hidden behind NAT e g broadband router H there is one way audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled By default the UCM6100 will route the media steams from SIP endpoints through itself If enabled the PB
120. UCM6100 configurations for restore purpose under Web GUI gt Maintenance gt Backup gt Local Backup Before creating new backup file select the backup option first e If the Config File is selected only the backup file will be saved in the flash of the UCM6100 e If Voice File Voicemail File Voice Records CDR or VFAX is selected external storage devices USB Flash drive or SD Card will be required because the backup file might be too large Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 266 of 275 dstream Innovative IP Voice amp Video Click on Create New Backup button to start backup Once the backup is done the list of the backups will m le be displayed with date and time in the web page Users can download restore 2 or delete it from the UCM6100 internal storage or the external device Manage Configuration Backups Backup Configuration Create New Backup Upload Backup File Config File Voice File Voicemail File Voice Records CDR VFAX List of Previous Configuration Backups The files saved in the local disk View 10 v backup_2014jun06_151954 tar 2014 06 06 15 20 02 UTC 07 00 1 06 MB 5 Total 1 Show 1 Goto First Prev Next Last Figure 163 Local Backup DATA SYNC Besides local backup users could backup the voice records voice mails CDR FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI gt Maintenance gt Backup g
121. UCM6108 UCM6116 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 25 of 275 stream Innovative IP Voice amp Video TECHNICAL SPECIFICATIONS Table 1 Technical Specifications Analog Telephone FXS Ports PSTN Line FXO Ports Network Interfaces NAT Router Peripheral Ports LED Indicators LCD Display Reset Switch Voice Video Capabilities 2 ports both with lifetime capability in case of power outage e UCM6102 2 ports e UCM6104 4 ports e UCM6108 8 ports e UCM6116 16 ports e UCM6102 6104 Dual 10M 100M 1000M RJ45 Ethernet ports with integrated PoE Plug IEEE 802 3at 2009 e UCM6108 6116 Single 10M 100M 1000M RJ45 Ethernet port with integrated PoE Plug IEEE 802 3at 2009 Yes UCM6102 only USB SD SDHC VFAT Power Ready Network PSTN Line USB SD 128x32 graphic LCD with DOWN and OK button Yes Voice over Packet Capabilities Voice and Fax Codecs Video Codecs QoS Signaling and Control LEC with NLP Packetized Voice Protocol Unit 128ms tail length carrier grade Line Echo Cancellation Dynamic Jitter Buffer Modem detection and auto switch to G 711 G 711 A law U law G 722 G 723 1 5 3K 6 3K G 726 G 729A B iLBC GSM T 38 H 264 H 263 H 263 Layer 3 QoS DTMF Methods Provisioning Protocol and Plug and Play Network Protocols Disconnect Methods Firmware Version 1 0 8 12 In Audio RFC2833 and SIP INFO TFTP HTTP HTTPS auto discovery and auto prov
122. UI gt PBX gt Call Features gt Conference there is an icon lt for option Invite a participant Click on it and enter the number of the party you would like to invite Then click on Add A call will be sent to this number to join it into the conference Invitation Participants Extension Cancel Figure 91 Conference Invitation From Web GUI e Invite by dialing 0 or 1 during conference call Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 167 of 275 ndstream A conference participant can invite other parties to the conference by dialing from the phone during the conference call Please make sure option Enable User Invite is turned on for the conference bridge first Enter 0 or 1 during the conference call Follow the voice prompt to input the number of the party you would like to invite A call will be sent to this number to join it into the conference 0 If O is entered to invite other party once the invited party picks up the invitation call a permission will be asked to accept or reject the invitation before joining the conference 1 If 1 is entered to invite other party no permission will be required from the invited party A Note Conference administrator can always invite other parties from the phone during the call by entering 0 or 1 To join a conference bridge as administrator enter the admin password when joining the conference A conference bridge can have multiple administrators
123. UI gt PBX gt Internal Options gt Custom Prompt page directly Create New IVR Name Main Menu Extension 7011 Dial Other Extensions Dial Trunk i Permission Internal Welcome Prompt None Figure 93 Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6100 it will be added into the prompt list options for users to select in different IVR scenarios RECORD NEW CUSTOM PROMPT In the UCM6100 web Ul gt PBX gt Internal Options gt Custom Prompt page click on Record New Custom Prompt and follow the steps below to record new IVR prompt Record New Custom Prompt File Name Welcom Promp 1 Format Wa CO Extension 1000 v Figure 94 Record New Custom Prompt Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 173 of 275 fream Innovative IP Voice amp Video e Specify the IVR file name e Select the format GSM or WAV for the IVR prompt file to be recorded e Select the extension to receive the call from the UCM6100 to record the IVR prompt e Click the Record button A request will be sent to the UCM6100 The UCM6100 will then call the extension for recording the IVR prompt from the phone e Pick up the call from the extension and start the recording following the voice prompt e The recorded file will be listed in the IVR Prompt web page Users could select to re record play or delete the recording UPLOAD CUSTOM PROMPT If the user has a
124. UIPMENT PACKAGING Table 2 UCM6102 UCM6104 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 GPL License Yes 1 Table 3 UCM6108 UCM6116 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Wall Mount Yes 2 Screws Yes 6 Quick Installation Guide Yes 1 GPL License Yes 1 CONNECT YOUR UCM6100 CONNECT THE UCM6102 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 29 of 275 ndstream Innovative IP Voice amp Video re 1 Ze d wei e diem LCD Navigation Keys LAN LED WAN LED USB LED SD Card LED FXS LED FXO LED Figure 2 UCM6102 Front View 5SD Card Slot Reset WAN Port Ground USB Port DC 12v LAN Port 2xFXS Port 2 x FXO Port Figure 3 UCM6102 Back View To set up the UCM6102 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the WAN port of the UCM6102 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6102 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6102 is successfully connected to network the LED indicator for WAN in the front will be in solid gree
125. Ul gt Basic Call Routes gt Analog Trunks page Create analog trunk or edit the existing analog trunk Make sure SLA Mode is enabled for the analog trunk Once enabled this analog trunk will be only available for the SLA stations created under web Ul gt Basic Call Routes gt SLA Station page Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 156 of 275 ndstream Innovative IP Voice amp Video Edit Analog Trunk Dein Channels GJ Trunk Name xO CO SLA Mode v Gi Barge Allowed wf Gi Hold Access Open Advanced Options Enable Polarity Reversal Current Disconnect U Ring Timeout Thresholdims RX Gain TX Gain Use CallerID s Fax Mode Caller ID Scheme Bellcore Telcordia FXO Dial Delay ms 0 Auto Record Disable This Trunk DAHDI Out Line Selection d The maximum number of call lines aan Figure 85 Enable SLA Mode for Analog Trunk Click on Save The analog trunk will be listed with trunk mode SLA Trunks E bo SLA 1 Va Figure 86 Analog Trunk with SLA Mode Enabled 2 On the UCM6100 go to web Ul gt Basic Call Routes gt SLA Station page click on Create New SLA Station Please refer to section CREATE EDIT SLA STATION for the configuration parameters Users can create one or more SLA stations to monitor the analog trunk The following figure shows two stations 1002 and 1005 are configured to be associated with S
126. X will attempt to negotiate with the Can Reinvite endpoints to route the media stream directly It is not always possible for the UCM6100 to negotiate endpoint to endpoint media routing The default setting is No Select DIMF mode for the user to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mode Inband is selected 64 kbit PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentication of incoming INVITE messages is not required Insecure e No Normal IP based peers matching and authentication of incoming INVITE The default setting is Port l If enabled empty SDP packet will be sent to the SIP server periodically to Enable Keep alive Die keep the NAT port open The default setting is Yes Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 115 of 275 Keep alive Frequency TEL URI SRTP Fax Mode Strategy Codec Preference Call Transfer dstream Innovative IP Voice amp Video Configure the Keep alive interval in seconds to check if the host is up The default setting is 60 seconds If the end device phone has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone param
127. ace network of the UCM6102 It obtains IP address 192 168 2 100 from UCM6102 DHCP pool e On the UCM6102 web Ul gt Settings gt Network Settings gt Port Forwarding configure a port forwarding entry as the figure shows below WAN Port This is the port opened up on the WAN side for access purpose LAN IP This is the GXP2160 IP address under the LAN interface network of the UCM6102 Protocol Type We select TCP here for web Ul access using HTTP Port Forwarding Please configure the LAN mode as Router fo enable this function WAN Port 8088 492 168 2 100 Bl Protocol Type TCP Only WAN Fort Protocol Type UDP Only WAN Port e Protocol Type UDP Only WAN Port Protocol Type UDP Only WAN Fort e Protocol Type UDP Only WAN Fort Protocol Type UDP Only WAN Port Protocol Type UDP Only WAN Port e Protocol Type UDP Only ETR ER Figure 26 UCM6102 Port Forwarding Configuration This will allow users to access the GXP2160 web Ul from public side by typing in address 1 1 1 1 8088 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 57 of 275 ndstream Innovative IP Voice amp Video Grandstream GXP2160 Admin Logout Reboot English v Status Accounts Settings Network Maintenance Phonebook Version 1 0 4 16 MAC Address 00 0B 82 59 A9 8D IP Setting DHCP IPv4 Address 192 168 2 100 IPv6 Address 0 0 0 0 0 0 0 0 Subnet Mask 255 255 255 0 Gateway 192 168 2 1
128. address is required when using type Client Specify the display name in the FROM header in the Email Specify the sender s Email address For example pobx example mycompany com UCM6100 Series IP PBX User Manual Page 71 of 275 ndstream Innovative IP Voice amp Video The following figure shows a sample Email settings on the UCM6100 assuming the Email is using smto gmail com as the SMTP server Email settings TLS Enable Yes Type Client Server smtip gmail com 465 Username pbx company gir Password Display Name Company PBX Sender pox company gmail com Figure 41 UCM6100 Email Settings Once the configuration is finished click on Test In the prompt fill in a valid Email address to send a test Email to verify the Email settings on the UCM6100 TIME SETTINGS AUTO TIME UPDATING The current system time on the UCM6100 is displayed on the upper right of the web page It can also be found under Web GUI gt Status gt System Status gt General To configure the UCM6100 to update time automatically go to Web GUlI gt Settings gt Time Settings gt Time Auto Updating A Note The configurations under Web GUl gt Settings gt Time Settings gt Time Auto Updating page require reboot to take effect Please consider configuring auto time updating related changes when setting up the UCM6100 for the first time to avoid service interrupt after installation and deployment in production Firmware Version 1 0 8 12
129. agent in all call queues Default Code 84 Unpause the agent in all call queues Default Code 81 To page an extension enter the code followed by the extension number Default Code 80 To intercom an extension enter the code followed by the extension number Default Code 40 To add a number to blacklist for inbound route dial 40 and follow the voice prompt to enter the number UCM6100 Series IP PBX User Manual Page 225 of 275 ndstream Innovative IP Voice amp Video e Default Code 41 Blacklist Remove e lo remove a number from current blacklist for inbound route dial 41 and follow the voice prompt to remove the number e Default Code Call Pickup on Ringing e To pick up a call for any extension xxxx enter the code followed by the extension number xxxx e Default Code 8 e This code is for the pickup group which can be assigned for l l each extension on the extension configuration page Pickup Extension l e f there is an incoming call to an extension the other extensions within the same pickup group can dial 8 directly to pick up the call e Default Code e This code is for the user to directly dial or transfer to an extension s voicemail Direct Dial Voicemail Prefix e For example directly dial 5000 will have to call go into the extension 5000 s voicemail If the user would like to transfer the call to the extension 5000 s voicemail enter 5000 as the transfer target number e Def
130. al or Greenwich Meridian If it is negative the local time zone is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday Normally 1 2 3 4 are used If 5 is used it means the last iteration of the weekday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November UCM6100 Series IP PBX User Manual Page 73 of 275 dstream Innovative IP Voice amp Video SET TIME MANUALLY To manually set the time on the UCM6100 go to Web GUI gt Settings gt Time Settings gt Set Time Manually The format is YYYY MM DD HH MI SS Set Time Manually GJ Current Time Figure 42 Set Time Manually A Note Manually setup time will take effect immediately after saving and applying change in the web Ul If users would like to reboot the UCM6100 and keep the manually setup time setting please make sure Remote NTP Server Enable DHCP Option 2 and Enable DHCP Option 42 options under Web GUI gt Settings gt Time Settings gt Time Auto Updating page are unchecked or set to empty Otherwise time auto updating settings in this page will take effect after reboot OFFICE TIME On the UCM6100 the system administrator can define office time which can be used to configure time condition
131. al policy Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 112 of 275 Andstream Innovative IP Voice amp Video EXTENSIONS CREATE NEW USER CREATE NEW SIP EXTENSION To manually create new SIP user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New SIP Extension and a new dialog window will show for users to fill in the extension information Create New SIP Extension General Cu Extension 1006 CallerID Number CO Permission Internal SIPNAX Password i Support Hot Desking Mode AuthID G Enable Voicemail Voicemail Password 49375743 Cu Skip Voicemail Password Verification User Settings Disable This Extension G First Name Last Name CO Email Address Language Default Figure 72 Create New Device SIP extension options are divided into four categories e Basic Settings e Media e Features e Specific Time Click on the tag to view or edit options belonging to that category Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 113 of 275 andstream Innovative IP Voice amp Video The configuration parameters are as follows Table 34 SIP Extension Configuration Parameters Basic Settings Extension CallerID Number Permission SIP IAX Password Support Hot Desking Mode Auth ID Enable Voicemail Voicemail Password Skip Voicemail Password Verification Disable This Extension The extens
132. aller ID Both single extensions and extension groups will show up for users to select Edit Outbound Rule usa Calling Rule Name usal Pattern INANON CO Password Privilege Level National Enable Filter on Source Caller ww ID Available Extensions Extension Groups Selected Extensions Extension Groups Extension Group Accounting Dept Extension Group Marketing Dept Extension Group IT Dept Extension Group Sales Dept Extension Group TechSupport Dept CO Custom Dynamic Route Figure 108 Select Extension Group in Outbound Route Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 192 of 275 fream Innovative IP Voice amp Video PICKUP GROUPS The UCM6100 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group by dialing Pickup Extension feature code by default 8 CONFIGURE PICKUP GROUPS Pickup groups can be configured via Web GUI gt PBX gt Call Features gt Pickup Groups e Click on Create New Pickup Group to create a new pickup group e Click on f to edit the pickup group Select extensions from the list on the left side to the right side Create New Pickup Group TechSupport Available Extensions Pickup Group Members Figure 109 Edit Pickup Group e Clickon to delete the pickup group CONFIGURE PICKUP FEATURE CODE When picking up the call for the pickup group member the
133. alls amp 1001 amp 1002 1005 Louis Smith Messages SIP Service Level SL 0 0 within Os 1006 Dick Wong Messages SIP Kee Comptem D Calls Abandoned 0 1007 Emily Green Messages SIP 1008 Jennifer Chung Messages SIP Parking Lot S 6400 RingGroup1 Messages Ring Groups Total 41 Show 1 2 Gol B SE Wwe Figure 134 Status gt PBX Status No Parking Lot defined TRUNKS Users could see all the configured trunk status in this section Trunks gt Unmonitored Grandstream 192 168 40 140 Unavailable Trunk1 Ports 1 Figure 135 Trunk Status Table 91 Trunk Status Display trunk status e Analog trunk status Available Busy Unavailable Unknown Error Status Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 243 of 275 andstream Innovative IP Voice amp Video e SIP Peer trunk status Unreachable The hostname cannot be reached Unmonitored QUALIFY feature is not turned on to be monitored Reachable The hostname can be reached e SIP Register trunk status Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type e Analog Type Do 5 SE e AX Username Display username for this trunk Port Hostname IP Display Port for analog trunk or Hostname IP for VoIP SIP IAX trunk Other operations are also available in trunk status section e Click on Trunks the web page will redirect to trunk configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt
134. analog trunk it will use the port that is not used last time And it will always use the port in the order of port 1 gt 2 gt 10 gt 16 gt 1 gt 2 gt 10 gt 16 gt 1 gt 2 gt 10 gt 16 following the last port being used e Descend When the call goes out from this analog trunk it will always try to use the last idle FXO port The port order that the call will use to go out would be port 16 gt port 10 gt port 2 gt port 1 Every time it will start with port 16 if it s idle The default setting is Ascend mode Tone Settings Busy Detection Busy Tone Count Congestion Detection Congestion Count Tone Country Busy Tone Firmware Version 1 0 8 12 Busy Detection is used to detect far end hangup or for detecting busy signal The default setting is Yes If Busy Detection is enabled users can specify the number of busy tones to be played before hanging up The default setting is 2 Better results might be achieved if set to 4 6 or even 8 Please note that the higher the number is the more time is needed to hangup the channel However this might lower the probability to get random hangup Congestion detection is used to detect far end congestion signal The default setting is Yes If Congestion Detection is enabled users can specify the number of congestion tones to wait for The default setting is 2 Select the country for tone settings If Custom is selected users could manually configure the va
135. anguage selection for IVR Table 61 IVR Configuration Parameters e Added Direct Dial Voicemail Prefix feature code to directly dial or transfer to extension s voicemail Table 75 UCM6100 Feature Codes e Added Enforce Strong Passwords option Table 76 Internal Options General e Added FXS MWI Mode Table 79 Internal Options Ports Config e Added system events with alert and Email notification support SYSTEM EVENTS Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 20 of 275 ndstream Innovative IP Voice amp Video e Added new web page for recording files RECORDING FILES FIRMWARE VERSION 1 0 2 21 e Added weight information Table 1 Technical Specifications e Added NTP server support NTP SERVER e Added Czech language for web GUI display WEB GUI LANGUAGES e Added VLAN support Layer 2 QoS 802 1Q VLAN tag and Layer 2 QoS 802 1p priority value options for network port settings are added NETWORK SETTINGS e Updated LDAP client configurations information e Added sample Email settings EMAIL SETTINGS e Added manual time settings TIME SETTINGS e Added Enable Pick Extension and Extension Segment options for auto provisioning settings e Changed one of the discovery method from SIP MESSAGE OPTIONS to SIP MESSAGE NOTIFY in zero config feature e Added pickup group feature Table 75 UCM6100 Feature Codes e Added PSTN detection instructions for Auto Detect and Semi aut
136. ative IP Voice amp Video When user dials voicemail code the password verification IVR is skipped If enabled this would allow one button voicemail access By default this option is disabled If selected this extension will be disabled on the UCM6100 Note The disabled extension still exists on the PBX but can t be used on the end device User Settings First Name Last Name Email Address Language Analog Settings Configure the first name of the user The first name can contain characters letters digits and _ Configure the last name of the user The last name can contain characters letters digits and _ Fill in the Email address for the user Voicemail will be sent to this Email address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web Ul gt PBX gt Internal Options gt Language Table 43 FXS Extension Configuration Parameters Media Call Waiting User as SEND RX Gain TX Gain MIN RX Flash MAX RX Flash Firmware Version 1 0 8 12 Configure to enable disable call waiting feature The default setting is No If configured the key can be
137. ault Code 11 Call Completion Request e This code is for the user who wants to use Call Completion to complete a call e Default Code 12 Call Completion Cancel e This code is for the user who wants to cancel Call Completion request CALL RECORDING The UCM6100 allows users to record audio during the call If Auto Record is turned on for an extension ring group call queue or trunk the call will be automatically recorded when there is established call with it Otherwise please follow the instructions below to manually record the call 1 Make sure the feature code for Audio Mix Record is configured and enabled 2 After establishing the call enter the Audio Mix Record feature code by default it s 3 followed by or SEND to start recording Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 226 of 275 dstream Innovative IP Voice amp Video 3 To stop the recording enter the Audio Mix Record feature code by default it s 3 followed by or SEND again Or the recording will be stopped once the call hangs up 4 The recording file can be retrieved under Web GUI gt Status gt CDR Click on to play the recording or click on to download the recording file View Report Click on the title of the column to sort by column Click on the row to display full record View 10 Start Time 1 2013 07 03 17 55 04 6000 5001 0 00 18 0 00 16 DI 2 2013 07 03 17 54 32 6000 5001 0 00 19 0 00 18 ii m
138. auses harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flyer for repair or warranty information It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or of such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long dis
139. auuucuuaueaueduuauauucuuceuuuauvauecueueuuusuvausunes 26 INSTALLATION ess eN NNN KANN NENNEN NENNEN NENNEN KN ENNEN NENNEN NENNEN NENNEN KEN N NENNEN NENNEN NENNEN e 29 EQUIPMENT PACKAGING cccccccccccccccccccccucuucccaccuucueaueccuuuauuaueeuueuuuauecueueuuusuuaeuauenusuesuudusuvannaneeenss 29 CONNECT YOUR UChMeGi0o0n AEEA EEEE ALLERLEE ALLEA Ra naaa n naana 29 CONNECT THE UCM6 102 0ccccccccoccscscscceencascsncceccoscnnncescecenausnsecencncunaneteccenencuscneseaunsenceecnennanescece 29 CONNECT THE UL GIG 1 OF ME 31 CONNECT THE UChMGIOg nnn anaona nn nnana nanan nanaon 32 CONNECT THE UChMeITe 33 SAFETY COMPLIANCE S NNN NNN NNN KANN NNN NNN NNN ENK NN NNN NNN NNN NNN NNN NNN NNN NNN NENN NNN NNN NN ENN NNN NNN NNN NNN NNN NKN NNN NNN NNN 33 NG PRR INU Void deci esstetnas ES E n eefeseae dastiee EEE EE N cangenagses 34 GETTING STARTED uanvannannannannnnnnnnnnnnnunnunnnnnnnnennannannnsnnnnnnnnnnnnnnnnnnnnnnnnnnnn 35 USE THE LCD MENU wocccccccccccccccccccccccccccccccccccccccccccescueseavecusccaceceucuscuscuccecuscusnuauacuscuscecauduesuucucescueeusces 35 USE THE LED INDICATORS Lhasa de Weatisauedvandastaensesedaeeiens 37 USE THE WEB GUI ceccccccccccccccccaccccccccccccccccsccacccccccecescseceauscessuaccesececuucuccacuaceencavacesusteuaucussuneuseaceacueces 38 ACCESS WEB ET 38 WEB GUI CONFIGURATIONS cccccccccccccccccccuccccccccuecsuuenuenuenunuenueuunuuuunuesuedusuunuenuseueusnuunnenususnns 39 Firmware Version 1 0 8 12 UCM6100 Series IP PBX U
140. available in the PBX 2 Custom Dynamic Route define the pattern for the source caller ID This allows users to define extension range instead of selecting them one by one e Al patterns are prefixed with the _ e Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 UCM6100 Series IP PBX User Manual Page 160 of 275 andstream Innovative IP Voice amp Video Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk Strip Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed p d Specify the digits to be prepended before the call is placed via the trunk repen i Those digits will be prepended after the dialing number is stripped Use Failover Trunk Failover trunks can be used to make sure that a call goes through an alternate route when the primary trunk is busy or down If Use Failover Trunk is enabled and Failover trunk is defined the calls that cannot be l placed via the regular trunk may have a
141. ay Check this option to show advanced options If selected please specify the days as holiday in one week below Select the days as holiday in one week Enter holiday Name and Holiday Memo for the new holiday Then select Month and Day The system administrator can also define days in one week as advanced options Once done click on Save and then Apply Change for the holiday to take effect The holiday will be listed in the web page as the figure shows below Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 77 of 275 andstream Innovative IP Voice amp Video 2 English Logout DANSE Status PBX Maintenance 2014 08 21 21 15 UTC 04 00 _ Settings gt gt Time Settings gt gt Holiday G Holiday Create New Holiday Delete Selected Holidays Independence Day Default Office closed Labor Day Default Office closed Total 2 Show 1 1 coto Time Settings Figure 46 Settings gt Time Settings gt Holiday e Click on to edit the holiday e Clickon to delete the holiday e Click on Delete Selected Holidays to delete multiple selected holidays at once A Note For more details on how to use office time and holiday please refer to the link below htto www grandstream com products ucm series ucm61xx documents how to use office time and hol iday ucm6100 pdf NTP SERVER The UCM6100 can be used as a NTP server for the NTP clients to synchronize their time w
142. backup configurations cleaner setup reset reboot syslog setup and troubleshooting WEB GUI LANGUAGES Currently the UCM6100 series web GUI supports 11 languages English Simplified Chinese Traditional Chinese Spanish French Portuguese Russian Italian Polish German Czech Users can select the displayed language in web GUI login page or at the upper right of the web GUI after logging in Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 39 of 275 Andstream Innovative IP Voice amp Video Username English Password 7014 03 11 English BPH English 4 ES English sik cay Espanol Efe PX l CH Francais Espafiol Francais Portugu s Portugu s y FYCCKANA Pycckui Figure 11 UCM6100 Web GUI Language SAVE AND APPLY CHANGES Click on Save button after configuring the web GUI options in one page After saving all the changes make sure click on Apply Changes button on the upper right of the web page to submit all the changes If the change requires reboot to take effect a prompted message will pop up for you to reboot the device MAKE YOUR FIRST CALL Power up the UCM6100 and your SIP end point phone Connect both devices to the network Then follow the steps below to make your first call 1 Log in the UCM6100 web GUI go to PBX gt Basic Call Routes gt Extensions 2 Click on Create New SIP Extension to create a new extension You will need User ID Password and Voicemail Password inf
143. before calling back the Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 211 of 275 ndstream Innovative IP Voice amp Video user Configure the destination which the callback will direct the caller to Two destinations are available e IVR e DISA The caller can then enter the desired number to dial out via UCM6100 Destination trunk Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 212 of 275 ndstream Innovative IP Voice amp Video BLF AND EVENT LIST BLF The UCM6100 supports BLF monitoring for extensions ring group call queue conference room and parking lot For example on the user s phone configure the parking lot number 701 as the BLF monitored number When there is a parked call on 701 the LED for this BLF key will light up in red meaning a call is parked against this parking lot Pressing this BLF key can pick up the call from this parking lot A Note On the Grandstream GXP series phones the MPK supports Call Park mode which can be used to park the call by configuring the MPK number as call park feature code e g 700 MPK Call Park mode can also be used to monitor and pickup parked call if the MPK number is configured as parking lot e g 701 EVENT LIST Besides BLF users can also configure the phones to monitor event list In this way both local extensions on the same UCM6100 and remote extensions on the VOIP trunk can be monitored The event list settings
144. ble strict RTP protection If enabled RTP Strict RTP packets that do not come from the source of the RIP stream will be dropped The default setting is Disable Configure to enable or disable RTP Checksums on RIP traffic The default setting is Disable RTP Checksums INTERNAL OPTIONS PORTS CONFIG The analog hardware FXS port and FXO port on the UCM6100 will be listed in this page Click on 4 to edit signaling preference for FXS port or configure ACIM settings for FXO port Select Loop Start or Kewl Start for each FXS port And then click on Update to save the change Edit Analog Ports Signalling Preference Port1 Loop Start Port2 Kewl Start Figure 132 FXS Ports Signaling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect for the UCM6100 to automatically detect the ACIM value The detecting value will be automatically filled into the settings ACIM Setting G ACIM Detection Figure 133 FXO Ports ACIM Settings Table 79 Internal Options Ports Config Select country to set the default tones for dial tone busy tone ring tone Tone Region and etc to be sent from the FXS port The default setting is United States of America USA Advanced Settings FXO Opermode Select country to set the On Hook Speed Ringer Impedance Ringer Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Man
145. can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 Enable SRTP for the VoIP trunk The default setting is No If enabled the local UCM6100 will automatically provide and update the local LDAP contacts to the remote UCM6100 SIP peer trunk In order to ensure successful synchronization the remote UCM6100 peer also needs to enable this option on the SIP peer trunk The default setting is No This is the password used for LDAP contact file encryption and decryption during the LDAP sync process The password must be the same on both UCM6100 peers o ensure successful synchronization Configure the TCP port used LDAP sync feature between two peer UCM6100 Specify an outbound rule for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding prefix parsed from this rule Specify the prefix for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding this prefix Enable CC Type Provider Name Firmware Version 1 0 8 12 If enabled the system will automatically alert the user when a called party is available given that a previous call to that party failed for some reason Table 53 Create New IAX Trunk Select the VoIP trunk type e Peer IAX
146. ce bridge configurations can be accessed under Web GUI gt PBX gt Call Features gt Conference In this page users could create edit view invite manage the participants and delete conference bridges The conference bridge status and conference call recordings if recording is enabled will be displayed in this web page as well CONFERENCE BRIDGE CONFIGURATIONS e Click on Create New Conference Room to add a new conference bridge e Click on to edit the conference bridge e Click on to delete the conference bridge Table 59 Conference Bridge Configuration Parameters Configure the conference number for the users to dial into the Extension conference When configured the users who would like to join the conference call must enter this password before accessing the conference bridge Password Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e The password has to be at least 4 characters Configure the password to join the conference bridge as administrator Conference administrator can manage the conference call via IVR if Admin Password Enable Caller Menu is enabled as well as invite other parties to join the conference by dialing 0 permission required from the invited party or 1 permission not required from the invited party during the conference Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 165 of 275 Enable Call
147. ch or Dual mode on the network interface of UCM6104 The default setting is Switch e Switch LAN 1 port interface will be used for uplink connection LAN 2 port interface will be used as bridge for PC connection e Dual Both ports can be used for uplink connection Users will need assign the default interface in option Default Interface Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP for this interface Enter the preferred DNS server address IP Method IP Address Subnet Mask Firmware Version 1 0 8 12 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 UCM6100 Series IP PBX User Manual Page 48 of 275 Gateway IP DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value dstream Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of
148. class is not set on the channel and the peer channel placing the call on hold doesn t have Music On Hold Suggest Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold Select to enable relaxed DTMF handling The default setting is No Select DIMF mode to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used The default setting is RFC2833 During an active call if there is no RIP activity within the timeout in seconds the call will be terminated The default setting is no timeout Note This setting doesn t apply to calls on hold When the call is on hold if there is no RTP activity within the timeout in seconds the call will be terminated This value of RTP Hold Timeout should be larger than RTP Timeout The default setting is no timeout Configure whether the Remote Party ID should be trusted The default setting is No Configure whether the Remote Party ID should be sent or not The default setting is No UCM6100 Series IP PBX User Manual Page 241 of 275 Generate In Band Ringing Server User Agent Send Compact SIP Headers Add user phone to URI Firmware Version 1 0 8 12 ndstream Configure whether the UCM6100 should generate inband ringing or not The defaul
149. click on Delete Selected Extensions to delete the extension s EXPORT EXTENSIONS The extensions configured on the UCM6100 can be exported to csv format file with selected technology SIP IAX or FXS Click on Export Extensions button and select technology in the prompt below Export Extensions Export Options Technology Figure 73 Export Extensions The exported csv file can be serve as a template for users to fill in desired extension information to be Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 133 of 275 ndstream Innovative IP Voice amp Video imported to the UCM6100 IMPORT EXTENSIONS The capability to import extensions to the UCM6100 provides users flexibility to batch add extensions with similar or different configuration quickly into the PBX system 1 Export extension csv file from the UCM6100 by clicking on Export Extensions button 2 Fill up the extension information you would like in the exported csv template 3 Click on Import Extensions button The following dialog will be prompted Import Extensions Import Options Please use UTF 8 encoding when importing a CSV file In Windows or other operating systems it can be opened using Notepad and saved as UTF 6 encoded files C LO On Duplicate Extension Skip we Delete and Recreate Extension File Update Information Figure 74 Import Extensions 4 Select the option in On Duplicate Extension to defin
150. code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 93 Default Code 72 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 73 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 224 of 275 Feature Code Digits Timeout Call Park Parked Lots Parking Timeout s dstream Innovative IP Voice amp Video Default Setting 1000 Configure the maximum interval in milliseconds between the digits input to activate the feature code Default Extension 700 During an active call initiate blind transfer and then enter this code to park the call Default Extension 701 720 These are the extensions where the calls will be parked i e parking lots that the parked calls can be retrieved Default setting 300 This is the timeout allowed for a call to be parked After the timeout if the call is not picked up the extension who parks the call will be called back Feature Codes Voicemail Access Code My Voicemail Agent Pause Agent Unpause Paging Prefix Intercom Prefix Blacklist Add Firmware Version 1 0 8 12 Default Code 98 Enter 98 and follow the voice prompt Or dial 98 followed by the extension and to access the entered extension s voicemail box Default Code 97 Press 97 to access the voicemail box Default Code 83 Pause the
151. com Group Setting EE 186 OKE EE RE EE 187 Agent Login Settings REE EE EEE EEE 190 EENet 191 Select Extension Group in Outbound Houte cece cccccceeeeeeeeeeeeceeeeeeeeeeeesaeaeeeeeeaaeeeeeeeaas 192 Edit PICKUD ON EE 193 Edit Pickup Feature Code nni 194 MUSIC On Hold DEAN GASS ene 195 Configure Analog Trunk without Fax Detection rrrrrnrrrerrrrnnnnvrrrrnnnnvnnrrnnnnvenrnnnnnvnnrnnnnneenn 198 Configure Extension for Fax Machine 199 Configure Inbound Rule jortan 199 Greate FR NN 200 MHONA Route 10 FAX E EE 200 Create Folow OT 205 EOL F OIOV Ne 205 Configure One Key Dal 207 One Key Dial Destnatons anserina EEA N ENEE E A E ERNEA 208 Page 13 of 275 Figure 121 Figure 122 Figure 123 Figure 124 Figure 125 Figure 126 Figure 127 Figure 128 Figure 129 Figure 130 Figure 131 Figure 132 Figure 133 Figure 134 Figure 135 Figure 136 Figure 137 Figure 138 Figure 139 Figure 140 Figure 141 Figure 142 Figure 143 Figure 144 Figure 145 Figure 146 Figure 147 Figure 148 Figure 149 Figure 150 Figure 151 Figure 152 Figure 153 Figure 154 Figure 155 Figure 156 Figure 157 Figure 158 Figure 159 Figure 160 Figure 161 Firmware Version 1 0 8 12 Greate New DISA E Create New Event LIST sc2csccceccsecdcacertcesnserscuysacsnsedecanvsendedonedeiseessecen sexezesxehess Create Dial By Name Group Dial By Name Group In IVR Key Pressing Events cccccssseeeeeeeeeeeees Dial
152. configuration file The UCM6100 provides a Plug and Play mechanism to auto provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area This allows users to finish the installation with ease and start using the SIP devices in a managed way To provision a phone three steps are involved i e discovery configuration and provisioning This section explains how Zero Config works on the UCM6100 The settings for this feature can be accessed via Web Ul gt PBX gt Zero Config CONFIGURATION ARCHITECTURE FOR END POINT DEVICE Started from firmware version 1 0 7 10 the end point device configuration in zero config is divided into the following three layers with priority from the lowest to the highest e Global This is the lowest layer Users can configure the most basic options that could apply to all Grandstream SIP devices during provisioning via Zero config e Model In this layer users can define model specific options for the configuration template e Device This is the highest layer Users can configure device specific options for the configuration for individual device here Each layer also has its own structure in different levels Please see figure below The details for each layer are explained in sections GLOBAL CONFIGURATION MODEL CONFIGURATION and DEVICE CONFIGURATION Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page
153. ct a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance it will be sure to bring convenience and color to both your business and personal life Asterisk is a Registered Trademark of Digium Inc Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 275 of 275 FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can b
154. deo SIP SETTINGS The UCM6100 SIP global settings can be accessed via Web GUI gt PBX gt SIP Settings SIP SETTINGS GENERAL Table 85 SIP Settings General Configure the host name or domain name for the UCM6100 Realms MUST be globally unique according to RFC3261 The default setting is Grandstream Bind UDP Port Configure the UDP port used for SIP The default setting is 5060 Configure the IP address to bind to The default setting is 0 0 0 0 which means binding to all addresses If enabled the UCM6100 allows unauthorized INVITE coming into the PBX and the call can be made The default setting is No Realm For Digest Authentication Bind IP Address Allow Guest Calls Warning Please be aware of the potential security risk when enabling Allow Guest Calls as this will allow any user with the UCM6100 address to dial into the UCM6100 Overlap Dialing Select to enable overlap dialing support The default setting is No If set to No all transfers initiated by the endpoint in the UCM6100 will be disabled unless enabled in peers or users The default setting is Yes Enable DNS SRV Lookups on Select to enables DNS SRV lookups on outbound calls from the Allow Transfer Outbound Calls UCM6100 The default setting is Yes When sending MWI NOTIFY requests this value will be used in the MWI From From header as the name field If no From User is configured the user field of the URI in the From header will be
155. detected value exceeds the threshold in percentage the UCM6100 system will send the alert 2 Memory Usage Alert Settings Memory Usage G Detect Cycle 1 second s e OU Alert Threshold Cancel Save Figure 144 System Events gt Alert Events Lists Memory Usage e Detect Cycle The UCM6100 will perform the memory usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 3 System Reboot Alert Settings System Reboot G Detect Cycle minute s e Cancel Save Figure 145 System Events gt Alert Events Lists System Reboot e Detect Cycle The UCM6100 will check the system reboot based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle 4 System Crash Alert Settings System Crash Gi Detect Cycle 10 minute s e Cancel Save Figure 146 System Events gt Alert Events Lists System Crash Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 253 of 275 andstream Innovative IP Voice amp Video e Detect Cycle The UCM will detect the event at each cycle based on the specified time Users can enter the number and then select second s minute s hour s day s to configure the cycle Click on the switch on to turn on
156. display in 12 hour or 24 hour format on the SIP end Time Format device s LCD Configure the URL or IP address of the NTP server The SIP end device NTP Server may obtain the date and time from the server Time Zone Configure the time zone used on the SIP end device Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 89 of 275 E ten Innovative IP Voice amp Video Table 27 Global Policy Parameters Phone Settings Configure the default dial plan rule For syntax and examples please Dial Plan refer to user manual of the SIP devices to be provisioned for more details When enabled Do Not Disturb Call Forward and other call features Enable Call Features can be used via the local feature code on the phone Otherwise the ITSP feature code will be used If set to Yes pressing the number key will immediately dial out the Use as Dial Key var input digits If set to Yes the phone will automatically turn on the speaker phone to l answer incoming calls after a short reminding beep based on the SIP Auto Answer by Call info Call Info header sent from the server proxy The default setting is enabled Configure call progress tones including ring tone dial tone second dial tone message waiting tone ring back tone call waiting tone busy tone and reorder tone using the following syntax f1 val f2 val c on1 off1 on2 off2 on3 off3 Call Progress Tones e Frequencies are
157. distribution ACD Call Center based on agent skills availability busy level in queue announcement Customizable Auto Attendant Up to 5 layers of IVR Interactive Voice Response e UCM6102 Up to 30 simultaneous calls Concurrent Calls e UCM6104 Up to 45 simultaneous calls e UCM6108 6116 Up to 60 simultaneous calls e UCM6102 6104 Up to 3 password protected conference bridges i allowing up to 25 simultaneous PSTN or IP participants Conference Bridges l e UCM6108 6116 Up to 6 password protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Call park call forward call transfer DND ring hunt group Call Features dek paging intercom and etc e FCC Part 15 CFR 47 Class B Part 68 e CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 TBR21 RoHS e A TICK AS NZS CISPR 22 Class B AS NZS CISPR 24 AS NZS Compliance Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 27 of 275 dstream Innovative IP Voice amp Video 60950 AS ACIF 5002 and ITU T K 21 Basic Level e UL60950 power adapter Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 28 of 275 ndstream Innovative IP Voice amp Video INSTALLATION Before deploying and configuring the UCM6100 series the device needs to be properly powered up and connected to network This section describes detailed information on installation connection and warranty policy of the UCM6100 series EQ
158. e The default setting is None e None Disable Fax This is the default setting e Fax Detect Fax signal from the user trunk during the call can be Fax Mode detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 Er This option controls how the extension can be used on devices within rate 2 different types of network Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 120 of 275 dstream Innovative IP Voice amp Video e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e ASpecific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All Select audio and video codec for the extension The available codecs are Codec Preference PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBG ADPCM H 264 H 263 and H 263p Table 40 IAX Extension Configuration Parameters Features Call Transfer Configure the Call Forward Unconditional target number If not Call Forward Unconditional configured the Call Forward Unconditional feature is deactivated The default setting is deactivated
159. e 56 SLA Station Configuration Parameters Station Name Configure a name to identify the SLA Station Station Specify a SIP extension as a station that will be using SLA Available SLA Trunks Existing Analog Trunks with SLA Mode enabled will be listed here Selected SLA Trunks Firmware Version 1 0 8 12 Select a trunk for this SLA from the Available SLA Trunks list Click on 7 GIG to arrange the order If there are multiple trunks selected when there are calls on those trunks at the same time pressing the LINE key on the phone will pick up the call on the first trunk here UCM6100 Series IP PBX User Manual Page 155 of 275 andstream Innovative IP Voice amp Video SLA Station Options Configure the time in seconds to ring the station before the call is Ring Timeout considered unanswered No timeout is set by default If set to 0 there will be no timeout Configure the time in seconds for delay before ringing the station when Ring Delay a call first coming in on the shared line No delay is set by default If set to 0 there will be no delay This option defines the competence of the hold action for one particular trunk If set to open any station could hold a call on that trunk or resume Hold Access e one held session if set to private only the station that places the trunk call on hold could resume the session The default setting is open SAMPLE CONFIGURATION 1 On the UCM6100 go to web
160. e IP Voice amp Video A Note Syslog is usually for debugging and troubleshooting purpose Turning on all levels for all syslog modules is not recommended for daily usage Too many syslog print might cause traffic and affect system performance TROUBLESHOOTING On the UCM6100 users could capture traces ping remote host and traceroute remote host for troubleshooting purpose under Web GUI gt Maintenance gt Troubleshooting ETHERNET CAPTURE The captured trace can be downloaded for analysis Also the instructions or result will be displayed in the web GUI output result Ethernet Capture G Interface Type LAN x G Capture Filter host 192 168 40 178 Start Download Output Result capture Dignostic run Package capturing Done Click on Download to download the captured packages Figure 168 Ethernet Capture The output result is in ocap format Therefore users could specify the capture filter as used in general network traffic capture tool host src dst net protocol port port range before starting capturing the trace IP PING Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 272 of 275 ndstream Innovative IP Voice amp Video i Target Host www google com Output Result b4 bytes from 4 125 224 1 9 seq 1 ttl 53 ti
161. e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 e Fax Gateway If selected the UCM6100 can support conversation and processing of Fax data from 1 30 to T 38 or T 38 to T 30 This feature is only available for FXS or FXO port Select the Caller ID scheme for this trunk The default setting is Bellcore Telcordia Configure the time interval between off hook and first dialed digit for outbound calls Enable automatic recording for the calls using this trunk The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files If selected the trunk will be disabled UCM6100 Series IP PBX User Manual Page 138 of 275 DAHDI Out Line Selection dstream Innovative IP Voice amp Video This is to implement analog trunk outbound line selection strategy Three options are available e Ascend When the call goes out from this analog trunk it will always try to use the first idle FXO port The port order that the call will use to go out would be port 1 gt port 2 gt port 10 gt port 16 Every time it will start with port 1 if it s idle e Poll When the call goes out from this
162. e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Regulatory Information U S FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA The unit bears a label on the back which contains among other information a product identifier in the format US GNIISOOBUCM6104 US GNIISOOBUCM6116 If requested this number must be provided to the telephone company This equipment uses the following standard jack types for network connection RJ11C This equipment contains an FCC compliant modular jack It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules The Ringer Equivalence Number or REN is used to determine the number of devices which may be connected to the telephone line An excessive REN may cause the equipment to not ring in response to an incoming call In most areas the sum of the RENs of all equipment on a line should not exceed five 5 0 In the unlikely event that this equipment c
163. e disabled If the trunk has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is disabled Select whether the trunk needs to register on the external server or not when Register SIP Trunk type is selected The default setting is No Enter the username to register to the trunk from the provider when Register SIP Trunk type is selected Enter the password to register to the trunk from the provider when Register SIP Trunk is selected Enter the Authentication ID for Register SIP Trunk type Enable automatic recording for the calls using this trunk for SIP trunk only The default setting is disabled The recording files can be accessed UCM6100 Series IP PBX User Manual Page 145 of 275 dstream Innovative IP Voice amp Video under web GUI gt CDR gt Recording Files Advanced Settings Codec Preference From Domain From User Send PPI Header Outbound Proxy Support Outbound Proxy DID Mode DTMF Mode Enable Quality Qualify Timeout Qualify Frequency Firmware Version 1 0 8 12 Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p
164. e how the duplicate extension s in the imported csv file should be treated by the PBX e Skip Duplicate extensions in the csv file will be skipped The PBX will keep the current extension information as previously configured without change e Delete and Recreate The current extension previously configured will be deleted and the duplicate extension in the csv file will be loaded to the PBX e Update Information The current extension previously configured in the PBX will be kept However if the duplicate extension in the csv file has different configuration for any options it will override the configuration for those options in the extension 5 Clickon to select csv file from local directory in the PC 6 Click on Save to import the csv file 7 Click on Apply Changes to apply the imported file on the UCM6100 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 134 of 275 dstream Innovative IP Voice amp Video EMAIL TO USER Once the extensions are created with Email address the PBX administrator can click on button Email To User to send the account registration and configuration information to the user Please make sure Email setting under web Ul gt Settings gt Email Settings is properly configured and tested on the UCM6100 before using Email To User When click on Email To User button the following message will be prompted in the web page Click on OK to confirm sending the account infor
165. e last call on the agent is completed If set to 0 there will be no delay between calls to the queue The default setting is 15 seconds Configure the maximum number of calls to be queued at once This number does not include calls that have been connected with agents It only includes calls not connected yet The default setting is 0 which means unlimited When the maximum value is reached the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue If enabled the UCM6100 will report to the agent the duration of time of the call before the caller is connected to the agent The default setting is No If enabled users will be disconnected after the configured number of seconds The default setting is No Note It is recommended to configure Wait Time longer than the Wrapup Time If enabled the calls on the call queue will be automatically recorded The recording files can be accessed in Queue Recordings under web GUI gt PBX gt Call Features gt Call Queue If enabled the incoming call for the call queue will be routed to the destination configured in the next field if none of the agents answers the call after ringing for a time of Ring Timeout Configure the call destination for the call to be routed to if no agent in this call queue answers the call Select the available users to be the static agents in the call queue Agents Choose from the available users on
166. eceeseeeeceeseeeaeeeseeeegeeees Create New Model Template n nn00nnnnnannnnnnnnnnnonennnnosnnnrnnnnnnnnsenrenessrreenne SIP Extension Configuration Parameters Basic Gettmngs SIP Extension Configuration Parameters Mecda SIP Extension Configuration Parameters Features SIP Extension Configuration Parameters Specific Time 0000n000000000 IAX Extension Configuration Parameters Basic Settings 068 UCM6100 Series IP PBX User Manual ndstream Innovative IP Voice amp Video Page 8 of 275 Table 39 Table 40 Table 41 Table 42 Table 43 Table 44 Table 45 Table 46 Table 47 Table 48 Table 49 Table 50 Table 51 Table 52 Table 53 Table 54 Table 55 Table 56 Table 57 Table 58 Table 59 Table 60 Table 61 Table 62 Table 63 Table 64 Table 65 Table 66 Table 67 Table 68 Table 69 Table 70 Table 71 Table 72 Table 73 Table 74 Table 75 Table 76 Table 77 Table 78 Table 79 Firmware Version 1 0 8 12 ndstream Innovative IP Voice amp Video IAX Extension Configuration Parameters Mecdha 120 IAX Extension Configuration Parameters Features 121 IAX Extension Configuration Parameters Specific Time nnannnnannnoonnnneennnnnnnnsnnennnnennennee 123 FXS Extension Configuration Parameters Basic Settings ccccceccecseeeeeseeeeeeseeeeeeeeeeeeens 123 FXS Extension Configuration Parameters Media rrrrnnnrnnrnnnnnrrnnne
167. ed Grandstream reserves the right to remedy warranty policy without prior notification A Warning Use the power adapter provided with the UCM6100 series IP PBX Do not use a different power adapter as this may damage the device This type of damage is not covered under warranty Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 34 of 275 ndstream Innovative IP Voice amp Video GETTING STARTED The UCM6100 series provides LCD interface LED indication and web GUI configuration interface e The LCD displays hardware software and network information Users could also navigate in the LCD menu for device information and basic network configuration e The LED indication at the front of the device provides interface connection and activity status e The web GUI gives users access to all the configurations and options for UCM6100 series setup This section provides step by step instructions on how to use the LCD menu LED indicators and Web GUI of the UCM6100 series Once the basic settings are done users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section USE THE LCD MENU e Default LCD Display By default when the device is powered up the LCD will show device model e g UCM6116 hardware version e g V1 5A and IP address Press Down button and the system time will be displayed as well e Menu Access Press OK button to start browsing menu optio
168. ed templates MODEL CONFIGURATION MODEL TEMPLATES Model layer configuration allows users to apply model specific configurations to different devices Users could create edit delete a model template by accessing web GUI page PBX gt Zero Config gt Model Templates If multiple model templates are created and enabled when the user configures the device in Edit Device dialog gt Advanced Settings the user can select to use one of the model template for the device Please refer to section MANAGE DEVICES for more details on using the model template For each created model template users can assign it as default model template If assigned as default model template the values in this model template will be applied to all the devices of this model There is always only one default model template that can be assigned at one time on the UCM6100 The selected model template and the default model template will both take effect when generating the contig file for the device However the model template has higher priority to default model template when it comes to the same setting option field If the same option field has different value configured in the default model template and the selected model template the value for this option field in the selected model template will override the value in default model template e Click on Create New Template to add a model template Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 97
169. ed Hot Desking Support Table 34 SIP Extension Configuration Parameters e Added one button on demand call recording for GXP e Add new option to enable or disable FXS TISS Override on Hardware Config page Table 79 Internal Options Ports Config e Added more modes for FXS Two Wire Impedance Synthesis e Added LDAP Sync manual trigger function and synced date displaying VOIP TRUNKS e Improved LDAP Sync function added retrying file verifying and progress displaying function e Added option Pick Extension Period on auto provision settings page of Zero Config e Added multiple extension assignment support on device edit page of Zero Config e Added Reset All Extensions button at the Zero Config page to recycle all assigned extensions AUTO PROVISIONING e Added system crash alarm core dump detection and allow users to download core dump file Figure 146 System Events gt Alert Events Lists System Crash e Add Keep Trunk CID option for VoIP trunks and keep the priorities DOD gt Extension CallerID gt Trunk CallerID gt Global CallerID Table 50 Create New SIP Trunk FIRMWARE VERSION 1 0 3 13 e Added Fail2Ban support for SIP authentication FAIL2BAN e Added voice prompt Language selection and Auto Record option for extension Table 34 SIP Extension Configuration Parameters Table 46 Batch Add SIP Extension Parameters e Added Auto Record option for trunk e Added Digit Timeout option and voice prompt L
170. ed Ne 119 GREATE NEW Eege 123 BATCH ADP EXTENSIONS Lend ERE 127 BATCH ADD SIP EXTENSION SN ERE 127 BATCH ADD IAX EXTENSIONS er 130 ETE TEN 132 EXPORT EXTENSION ee 133 NORTE TENSION Sener e E neon ee ee ere eee ee ee eee ee 134 EET AR EE 135 PUND EE 137 ANACO EG EEE EE EEE soseaeereatedeee 137 ANALOG TRUNK CONEIGUPRATION ccssssssceeecccceccseeeseecesessseeesecesseseesseeceessssaaeeecesssssaenssseees 137 FINDEN vr 140 PAN Lene 143 Direct Quiward Dialing DOD E 152 SLA TALON rn 155 CREATE EDIT SEAS TAHON sassanidene 155 PLENEN 156 ERLIEN 159 OUTBOUND ROVER Lurte 159 INBOUND ROUTE percent ee sare eter meen re emer E eee ee reese eer eee ee eee ee 161 INBOUND RULE CONFIGURATIONS 11ccccccccccseeesecccececseesecceseessseeeseesesssseeneescsessssaaeseeeessnaas 162 BLACKLIST EHNEN 163 GONPERENCGE Eege 165 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 3 of 275 dstream Innovative IP Voice amp Video CONFERENCE BRIDGE CONFIGURATIONS rrrrvssrrnssrresssressrsssrrsssersssrrsssensssenssernssrressernssen 165 JOIN A CONFERENCE Le 167 INVITE OTHER PARTIES TO JOIN CONFEERENCE enant 167 DURING THE CONFERENCE ereechen 168 RECORD CONFERENCE hhv 169 Nunn 171 CONFIGURE IN 171 CREATE CUSTOM PROMPT NE 173 RECORD NEW CUSTOM PROM 173 UPLOAD CUSTOM PROMDT EE 174 LANGUAGE SETTINGS FOR VOICE PROMPT eennnnnnnnnnnvvvvvevnvnennnnnnnne 175 DOWNLOAD AND INSTALL VOICE PROMPT BACKAGE ene 175 VILLE NBR emer errr A re 1
171. ed in web GUI gt PBX gt Zero Config gt Global Templates Users can create multiple global templates with different sets of configurations and save the templates Later on when the user configures the device in Edit Device dialog gt Advanced Settings the user can select to use one of the global template for the device Please refer to section MANAGE DEVICES for more details on using the global templates When creating global template users can select the categories and the parameters under each categories to be used in the template The global policy and the selected global template will both take effect when generating the config file However the selected global template has higher priority to the global policy when it comes to the same setting option field If the same option field has different value configured in the global policy and the selected global template the value for this option field in the selected global template will override the value in global policy Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 95 of 275 dstream Innovative IP Voice amp Video Click on Create New Template to add a global template Users will see the following configurations Table 32 Create New Template Template Name Create a name to identify this global template Description Provide a description for the global template This is optional Active Check this option to enable the global template e Clickon to edit the gl
172. ed to Switch Figure 22 UCM6100 Using 802 1X as Client Settings gt gt Network Settings gt gt 802 1x gt 802 1X Settings i 802 1 Mode EAP MD5 GJ Identity 802 1xUCM amp 6102 G MDS Password PT Figure 23 UCM6100 Using 802 1X EAP MD5 The following table shows the configuration parameters for 802 1X on UCM6100 Identity and MD5 password are required for authentication which should be provided by the network administrator obtained from the RADIUS server If EAP TLS or EAP PEAPv0 MSCHAPv2 is used as the 802 1X mode users will also need upload 802 1X CA Certificate and 802 1X Client Certificate which should be also generated from the RADIUS server Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 53 of 275 ndstream Innovative IP Voice amp Video Table 12 UCM6100 Network Settings gt 802 1X Select 802 1X mode The default setting is Disable The supported 802 1X mode are 802 1X Mode e EAP MD5 e EAP TLS e EAP PEAPv0 MSCHAPv2 Identity Enter 802 1X mode identity information MD5 Password Enter 802 1X mode MD5 password information 802 1X Certificate Select 802 1X certificate from local PC and then upload 802 1X Client l E Se Select 802 1X client certificate from local PC and then upload STATIC ROUTES The UCM6100 provides users static routing capability that allows the device to use manually configured routes rather than information only from dynamic routing or gateway configu
173. elected Devices Same Model 106 Modify Selected Devices Different Models 107 DEVICE TETSU ZO CONIO RE EEE EE EE EEE 108 Zero Config Sample Global Pole 109 Zero Config Sample Device Preview 110 Zero Config Sample Device Preview 2 111 Zero Config Sample Device Preview 3 112 Create New DEVICE EEE aadssevcluendwneuemadddseneddnnscenceyauies 113 EPO EXE Ee EEE 133 fag OE SEE E 134 Email To User geluet BE 135 Account Registration Information and QR Code rrrnrnnnnrnrnnnrrnnnnnrrnnnnnrnnnnnrennnnnrennnnnnnnnnsnennnnn 135 LDAP Client Information and QR Code 136 UCM6100 FXO Tone Settings esirsinsrareeiisinisniasianunn naanin eE ADERENTE aniba AAAA 141 UCM6100 PSTN Detection sses nE EE EEEN SS 141 UCM6100 Series IP PBX User Manual Page 12 of 275 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Figure 96 Figure 97 Figure 98 Figure 99 ndstream Innovative IP Voice amp Video Figure 100 Figure 101 Figure 102 Figure 103 Figure 104 Figure 105 Figure 106 Figure 107 Figure 108 Figure 109 Figure 110 Figure 111 Figure 112 Figure 113 Figure 114 Figure 115 Figure 116 Figure 117 Figure 118 Figure 119 Figure 120 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual UCM6100 PSTN Detection Auto Detect 142 UCM6100 PSTN Detection Semi Aut
174. en wallpaper e Source Configure the location where wallpapers are stored e File If URL is selected as source specify the URL of the wallpaper file If Local UCM Server is selected as source click to upload wallpaper file to the UCM6100 Check this option if the SIP end device shall use 800 x 400 resolution for the LCD screen wallpaper UCM6100 Series IP PBX User Manual Page 94 of 275 ndstream Innovative IP Voice amp Video e Source Configure the location where wallpapers are stored e File If URL is selected as source specify the URL of the wallpaper file If Local UCM Server is selected as source click to upload wallpaper file to the UCM6100 Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper e Source l Configure the location where wallpapers are stored Screen Resolution 480 x 272 l e File If URL is selected as source specify the URL of the wallpaper file If Local UCM Server is selected as source click to upload wallpaper file to the UCM6100 Check this option if the SIP end device supports 320 x 240 resolution for the LCD screen wallpaper e Source Configure the location where wallpapers are stored File If URL is selected as source specify the URL of the wallpaper file If Screen Resolution 320 x 240 Local UCM Server is selected as source click to upload wallpaper file to the UCM6100 GLOBAL TEMPLATES Global Templates can be access
175. er Menu Record Conference Quiet Mode Wait For Admin Enable User Invite Announce Callers Public Mode Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video call Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e The password has to be at least 4 characters If enabled conference participant could press the key to access the conference bridge menu The default setting is No If enabled the calls in this conference bridge will be recorded automatically in a wav format file All the recording files will be displayed and can be downloaded in the conference web page The default setting is No If enabled if there are users joining or leaving the conference voice prompt or notification tone won t be played The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled the participants will not hear each other until the conference administrator joins the conference The default setting is No Note If Quiet Mode is enabled the voice prompt for Wait For Admin will not be announced If enabled users could press 0 to invite other users with the users permission or press 1 to invite other users without the user s permission to join the conference The default setting is No Note Conference administrator can always invite other users without enabling
176. er capability The default setting is Yes Enter DNS server address 1 The default setting is 8 8 8 8 Enter DNS server address 2 The default setting is 208 67 222 222 Allow IP Address From Enter the DHCP IP Pool starting address The default setting is 192 168 2 100 Allow IP Address To Enter the DHCP IP Pool ending address The default setting is 192 168 2 254 Default IP Lease Time Enter the IP lease time in seconds The default setting is 43200 LAN when Method is set to Switch IP Method IP Address Subnet Mask Gateway IP DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Select DHCP Static IP or PPPoE The default setting is DHCP Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Firmware Vers
177. ers could also upload the firmware to the UCM6100 directly via Web GUI Please follow the steps below to upload firmware locally e Download the latest UCM6100 firmware file from the following link and save it in your PC http www grandstream com support firmware e Log inthe Web GUI as administrator in the PC e Go to Web GUI gt Maintenance gt Upgrade upload the firmware file by clicking on and select the firmware file from your PC The default firmware file name is ucm6100fw bin Local Upgrade GI Firmware File Path ucm6100fw bin as Upgrade Figure 160 Local Upgrade e Click on d to start upgrading Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 264 of 275 Innovative IP Voice amp Video Loading ye Upgrading Firmware files Figure 161 Upgrading Firmware Files e Wait until the upgrading process is successful and a window will be popped up in the Web GUI Prompt information Device successfully upgraded Do you want to restart the device now to make the changes take effect Cancel Figure 162 Reboot UCM6100 e Click on OK to reboot the UCM6100 and check the firmware version after it boots up A Note Please do not interrupt or power cycle the UCM6100 during upgrading process Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 265 of 275 ndstream Innovative IP Voice amp Video NO LOCAL FIRMWARE SERVERS For users that would like to use remo
178. ery Type By Last Name By First Name By Full Name CO Select Type By Order By Menu Save Figure 123 Create Dial By Name Group Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 215 of 275 1 Group Name Enter the Group Name This is to identify the Dial By Name group The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR The group name defined here will Andstream Innovative IP Voice amp Video show up in the destination list wnen configuring IVR and inbound route Create New IVR Name Extension Dial Other Extensions Dial Trunk Permission Welcome Prompt Digit Timeout Response Timeout Response Timeout Prompt Invalid Prompt Response Timeout Repeat Loops Invalid Repeat Loops Language Key Pressing Events Press 1 Press 2 Internal welcome e Prompt 3 10 ivr createtimeout e invalid se KG 3 F Default Extension Conference Rooms 6300 Figure 124 Dial By Name Group In IVR Key Pressing Events Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 216 of 275 Handstrean Innovative IP Voice amp Video Create New Inbound Rule Trunks SIP Trunks PeerSIFTrunk e DID Pattern OO Privilege Level Internal d Dial Trunk Time Condition Click to add Time Condition I ED Figure 125 Dial
179. ery type This defines how the caller will need to enter to search the directory By First Name enter the first 3 digits of the first name to search the directory By Last Name enter the first 3 digits of the last name to search the directory By Full Name enter the first 3 digits of the first name or last name to search the directory 5 Select Type Specify the select type on the searching result The IVR will confirm the name number for the party the caller would like to reach before dialing out By Order After the caller enters the digits the IVR will announce the first matching party s name and number The caller can confirm and dial out if it s the destination party or press to listen to the next matching result if it s not the desired party to call By Menu After the caller enters the digits the IVR will announce 8 matching results The caller can press number 1 to 8 to select and call or press 9 for results in next page Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 218 of 275 andstream Innovative IP Voice amp Video ACTIVE CALLS AND MONITOR The active calls on the UCM6100 are displayed in web Ul gt Status gt Active Calls page Users can monitor the status hang up the call as well as barge in the active calls in real time manner ACTIVE CALLS STATUS To view the status of active calls navigate to web GUI gt Status gt Active Calls The following figure shows extension 1000 is calling 1001 1001
180. ess CU Scan Method Ping GJ Scan IP Figure 54 Auto Discover The following figure shows a list of discovered phones The MAC address IP Address Extension if assigned Version Vendor Model Connection Status Create Config Options Edit Delete Update are displayed in the list a MAC Address 000B82000000 1 0 1 55 GRANDSTREAM GXV3175v2 I i 000B82201D5E 67 110 250 188 1 0 7 80 GRANDSTREAM GXV3140 2 D UN La 000B8227F2F7 1 0 5 14 GRANDSTREAM GXP2124 D 000B8227FB79 67 110 250 175 1 0 1 48 GRANDSTREAM GXV3240 Va D OU 000B822A852C 192 168 40 3 1 0 4 9 GRANDSTREAM GXP2100 F D t 0008822B0B34 1 0 5 31 GRANDSTREAM GXP2120 Z i 000B822B2D94 192 168 40 143 1 0 5 26 GRANDSTREAM GXP2110 2 m w D Figure 55 Discovered Devices GLOBAL CONFIGURATION GLOBAL POLICY Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6100 no matter what the Grandstream device model it is It is divided into two levels e Web Ul gt PBX gt Zero Config gt Global Policy e Web Ul gt PBX gt Zero Config gt Global Templates e Global Templates configuration has higher priority to Global Policy configuration Global Policy can be accessed in web GUI gt PBX gt Zero Config gt Global Policy page On the top of the configuration table users can select category in the Options dropdown list to quickly navigate to the category The categories are
181. ess Layer 3 QoS Layer 2 QoS Tag Layer 2 QoS Priority Value STUN Server Keep Alive Interval Screen Resolution 1024 x 600 Screen Resolution 800 x 400 Firmware Version 1 0 8 12 san Innovative IP Voice amp Video Select the level of logging for syslog Configure whether the SIP log will be included in the syslog message Table 30 Global Policy Parameters Network Settings Configure how the SIP end device shall obtain the IP address DHCP or PPPoE can be selected e DHCP Once selected users can specify the Host Name option 12 of the SIP end device as DHCP client and Vendor Class ID option 60 used by the client and server to exchange vendor class ID information e PPPoE Once selected users need specify the Account ID Password and Service Name for PPPoE Define the Layer 3 QoS parameter This value is used for IP Precedence Diff Serv or MPLS Valid range is 0 63 Assign the VLAN Tag of the Layer 2 QoS packets Valid range is 0 4095 Assign the priority value of the Layer 2 QoS packets Valid range is 0 7 Configure the IP address or Domain name of the STUN server Only non symmetric NAT routers work with STUN Specify how often the phone will send a blank UDP packet to the SIP server in order to keep the ping hole on the NAT router to open Valid range is 10 160 Table 31 Global Policy Parameters Customization Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD scre
182. eter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is disabled Enable SRTP for the call The default setting is disabled Select Fax mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e ASpecific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All Select audio and video codec for the extension The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBG ADPCM H 264 H 263 and H 263p Table 36 SIP Extension Configuration Parameters Features Call Forward Unconditional CFU Time Condition Firmware Version 1 0 8 12 Configure the Call Forward Uncond
183. extension is registered from a PBX The default setting is Normal Configure the maximum number of CCSS agents which may be allocated for this channel In other words this number serves as the maximum CC Max Agents l SE number of CC requests this channel is allowed to make The minimum value Is 1 Configure the maximum number of monitor structures which may be created for this device In other words this number tells how many callers CC Max Monitors P SE may request CC services for a specific device at one time The minimum value Is 1 Ring Simultaneously Enable this option to have an external number ring simultaneously along Rina Simult with the extension If a register trunk is used for outbound the register ing Simultaneous R d number will be used to be displayed for the external number as caller ID number Set the external number to be rang simultaneously is the connection External Number character which will be ignored Time Condition for Ring Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting Ring Timeout under web GUI gt I
184. f echo cancellation Instead 256 taps means 256 8 32 ms The default setting is ON which is 128 taps 3 Wav Callin Configure to enable disable 3 way calling feature on the user The default Wa i g 5 setting is enabled Send CallerID After Configure the number of rings before sending CID Default setting is 1 For FXS extension there are three options available in Fax Mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address Fax Mode configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 e Fax Gateway If selected the UCM6100 can support conversation and processing of Fax data from 1 30 to T 38 or T 38 to T 30 This feature is only available for FXS or FXO port Table 44 FXS Extension Configuration Parameters Features Call Transfer Configure the Call Forward Unconditional target number If not Call Forward Unconditional configured the Call Forward Unconditional feature is deactivated The default setting is deactivated Select time condition for Call Forward Unconditional CFU takes effect only during the selected time condition The available time condition are Office Time Out of Office Time Holiday Out of
185. f the ri 5 DID This option shows up only when By DID is selected This option shows up only when By DID is selected If enabled the trunk Prepend Trunk Name name will be prepended to the display name This option shows up only when By DID is selected If enabled the Dial Trunk external users dialing in to the trunk via this inbound route can dial outbound call using the UCM6100 s trunk This option shows up only when By DID is selected This controls the destination that can be reached by the external caller via the inbound route The DID destination are e Extension e Conference e Call Queue DID Destination e Ring Group e Paging Intercom Groups e IVR e Voicemail Groups e Fax Extension e Dial By Name e All DE BE When present in an INVITE request the Alert Info header field specifies ert Info an alternative ring tone to the UAS Time Condition Time Conditions Select the time condition for the inbound rule SECH Select the destination for the inbound call during the specified time Destination T condition BLACKLIST CONFIGURATIONS In the UCM6100 Blacklist is supported for all inbound routes Users could enable the Blacklist feature and manage the Blacklist by clicking on Blacklist Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 163 of 275 ndstream e Select the checkbox for Blacklist Enable to turn on Blacklist feature for all inbound routes Blacklist is disabled by default
186. fault Call Settings xe or GY Use as Dial Kev Figure 64 Add P Value in Customize Device Settings Modify Selected Devices e Select multiple devices that need to be modified and then click on batch modify devices If selected devices are of the same model the configuration dialog is like the following figure Configurations in five levels are all available for users to modify Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 105 of 275 ndstream Innovative IP Voice amp Video Modify Selected Devices GRANDSTREAM GXP 2140 000582625023 000582625024 Advanced 5 Customize Device Settings Preview E Modify Customize Settings Preview prepared for 000882625023 O Model Templates Localization Language Settings Available re ape g Selected Language Maintenance Upgrade and Provision 3 Defauit Model Template Allow DHCP Option Yes Unavailable 43 66 Figure 65 Modify Selected Devices Same Model If selected devices are of different models the configuration dialog is like the following figure Click on to view more devices of other models Users are only allowed to make modifications in Global Templates and Global Policy level Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 106 of 275 andstream Innovative IP Voice amp Video Modify Selected Devices Advanced r Available only for single model A Available only for single model
187. fix entry as when the user clicks on Add to create a new phonebook Therefore if the user enters phonebook in Phonebook DN field in the CSV file the actual phonebook DN ou phonebook dc pbx dc com will be automatically created by the UCM6100 once the CSV file is imported In the CSV file users can specify different phonebook DN fields for different contacts If the phonebook DN already exists on the UCM6100 LDAP Phonebook the contacts in the CSV file will be added into the existing phonebook If the phonebook DN doesn t exist on the UCM6100 LDAP Phonebook a new phonebook with this phonebook DN will be created The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM6100 LDAP Phonebook Add Import Phonebook Export Selected Phonebook Note The first phone book is for extensions in this PBX The contacts cannot be added or deleted directly To add or delete the contacts please modify the accounts in Extensions page first To modify the read only attributes please edit the corresponding items in Extension page and the phone book will be automatically updated when the change is saved and applied Users can add other phone books for external accounts For those phone books users can edit LDAP attributes add or delete contacts directly View 5 v ou pbx dc pbx dc com F ou phonebook dc pbx dc com ou others dc pbx dc com Total 3 Show 111 cor ER
188. formation of different models please refer to configuration template here hitp www grandstream com support tools Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 98 of 275 dstream Innovative IP Voice amp Video Edit Template GXV3240 X Model GRANDSTREAM GXV3240 Y G Template Name GXV3240 CO Description i Default Model Template m CO Active w options E aeren Customize Fields Name Value P1362 en Possible Match Exists OG Add New Field Phone Multiple Purposed Key Settings MPK 1 Mode Speed Dial MV Account Account i T Name UserlD o E Figure 58 Edit Model Template e Click on Save when done The model template will be displayed on web UI gt PBX gt Zero Config gt Model Templates page e Click on l to delete the model template or click on Delete Selected Templates to delete multiple selected templates at once e Click on Toggle Selected Template s to toggle the status between enabled disabled for the selected model templates Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 99 of 275 andstream Innovative IP Voice amp Video MODEL UPDATE UCM6100 zero config feature supports provisioning all models of Grandstream SIP end devices Templates for most of the Grandstream models are built in with the UCM6100 already Templates for GSWave and Surveillance products requires user to download on UCM6100 web UI gt PBX gt Zero Config g
189. fter capturing the trace users can download it for basic analysis Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved http www grandstream com index php support SERVICE CHECK Enable Service Check to periodically check Asterisk service Check Cycle is configurable in seconds and the default setting is 60 sec Check Times is the maximum number of failed checks before restart the Asterisk service The default setting is 3 If there is no response from Asterisk service after 3 attempts default to check current status will be stored and Asterisk service will be restarted Service Check LO Enable Server Check LU Check Syde GD Check times Figure 172 Service Check Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 274 of 275 ndstream Innovative IP Voice amp Video EXPERIENCING THE UCM6100 SERIES IP PBX Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Conta
190. ge 256 of 275 ndstream Innovative IP Voice amp Video Users could perform the following operations on the call report e Sort Click on the header of the column to sort by this category For example clicking on Start Time will sort the report according to start time Clicking on Start Time again will reverse the order e Download Searched Results Click on Download Search Result s to export the records filtered out to a csv file e Download All Records Click on Download All Records to export all the records to a csv file e Delete All On the bottom of the page click on Delete All button to remove all the call report information e Play Download Delete Recording File per entry If the entry has audio recording file for the call the three icons on the most right column will be activated for users to select In the following picture the second entry has audio recording file for the call Click on to play the recording file click on to download the recording file in wav format click on to delete the recording file the call record entry will not be deleted 2013 07 03 18 27 47 0 00 16 2013 07 03 17 55 04 0 00 16 Figure 151 Call Report Entry with Audio Recording File e Automatic Download CDR Records User could configure the UCM6100 to automatically download the CDR records and send the records to an Email address Click on Automatic Download Settings and configure the parameters in the dial
191. gure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine Caller ID which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e f no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured CallerlD Name Enable automatic recording for the calls using this trunk for SIP trunk Auto Record only The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Advanced Settings Select audio and video codec for the VoIP trunk The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p Configure where to get the destination ID of an incoming SIP call from DID Mode SIP Request line or To header The default is set to Request line Configure the default DTMF mode when sending DTMF on this trunk e Default The global setting of DTMF mode will be used The global setting for DTMF
192. h Music On Hold class this channel would like to listen to when being put on hold This music class is only effective if this channel has no music class configured and the bridged channel putting the call on hold has no Music On Hold Suggest setting Specify which Music On Hold class to suggest to the bridged channel when putting the call on hold Configure the bandwidth for IAX settings The default setting is Low AX SETTINGS REGISTRATION Table 83 IAX Settings Registration IAX Registration Options Min Reg Expire Max Reg Expire IAX Thread Count IAX Max Thread Count Firmware Version 1 0 8 12 Configure the minimum period in seconds of registration The default setting is 60 Configure the maximum period in seconds of registration The default setting is 3600 Configure the number of IAX helper threads The default setting is 10 Configure the maximum number of IAX threads allowed The default UCM6100 Series IP PBX User Manual Page 235 of 275 Auto Kill Authentication Debugging Codec Priority Type of Service dstream setting is 100 If set to yes the connection will be terminated if ACK for the NEW message is not received within 2000ms Users could also specify number in milliseconds in addition to yes and no The default setting is yes If enabled authentication traffic in debugging will not show The default setting is No Configure codec negotiation priority The default setting i
193. hanging up if the user dials an incomplete or invalid number The default setting is 10 seconds Configure the maximum amount of time permitted between digits when the user is typing the extension The default setting is 5 seconds If enabled during an active call users can enter the UCM6100 hangup feature code by default it s 0 to disconnect the call or hang up directly A new dial tone will be heard shortly for the user to make a new call The default setting is No Once successfully created users can configure the inbound route destination as DISA or IVR key event as DISA When dialing into DISA users will be prompted with password first After entering the correct password a second dial tone will be heard for the users to dial out Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 210 of 275 ndstream Innovative IP Voice amp Video CALLBACK FEATURE Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges The callback feature provides an economic solution for reduce the cost from this The callback feature works as follows 1 Configure a new callback on the UCM6100 2 Onthe UCM6100 configure destination of the inbound route for analog trunk to callback 3 Save and apply the settings 4 The user calls the PSTN number of the UCM6100 using the mobile phone which goes to callback destination as specif
194. he default setting is Normal Configure the peak voltage up to 50V during Fast Ringer operation This option is used with Fast Ringer The default setting is Normal If set to Full Wave false ring detection will be prevented for lines where Caller ID is sent before the first ring and proceeded by a polarity reversal as in UK The default setting is Standard Configure the type of Message Waiting Indicator on FXS lines The default setting is FSK e FSK Frequency Shift Key Indicator e NEON Light Neon Bulb Indicator INTERNAL OPTIONS STUN MONITOR Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 233 of 275 STUN Server STUN Refresh ndstream Innovative IP Voice amp Video Table 80 Internal Options STUN Monitor Configures the IP address or URL of the STUN server to query If not specified STUN is disabled The default setting is stun ipvideotalk com Valid format hostname IP address port The default port number is 3478 if not specified Configure the number of seconds between STUN Refreshes The default setting is 30 seconds INTERNAL OPTIONS PAYLOAD The UCM6100 payload type for audio codecs and video codes can be configured here AAL2 G 726 DTMF G 721 Compatible G 726 ILBC H 264 H 263P Firmware Version 1 0 8 12 Table 81 Internal Options Payload Configure payload type for ADPCM G 726 32kbps AAL2 codeword packing The default setting is 112 C
195. he feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee UCM6100 Series IP PBX User Manual Page 223 of 275 Call Park Audio Mix Record DND Call Forward andstream Innovative IP Voice amp Video Default code 72 Enter the code during active call to park the call Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Default code 3 Enter the code followed by or SEND to start recording the audio call and the UCM6100 will mix the streams natively on the fly as the call is in progress Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Do Not Disturb DND Activate Do Not Disturb DND Deactivate Call Forward Busy Activate Call Forward Busy Deactivate Call Forward No Answer Activate Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate Default code 77 Default code 78 Default Code 90 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 91 Default Code 92 Enter the
196. ic time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Call F Aone Configure the Call Forward Busy target number If not configured the Call all Forward Bu d Forward Busy feature is deactivated The default setting is deactivated Select time condition for Call Forward Busy The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note e Specific has higher priority to Office Times if there is a conflict in CFB Time Condition terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Ring Simultaneously Enable this option to have an external number ring simultaneously along Ring Simult with the extension If a register trunk is used for outbound the register ing Simultaneous R d number will be used to be displayed for the external number as caller ID number Set the external number to be rang simultaneously is the connection External Number character which will be ignored Time Condition for Ring Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition Other Sett
197. ice Preview 1 8 For the 3 phones used by Spanish support in Basic settings select an available extension for account 1 and click on Save Then click on Advanced settings tab to bring up the following dialog Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 110 of 275 ndstream Innovative IP Voice amp Video Edit Device 000B82578F12 6 Customize Device Settings Preview Modify Customize Settings Phone Al Model Templates Accounts Available Account 1 Account Active Yes Account Name 1005 SIP Server 192 168 40 184 Outbound Proxy SIP User ID 1005 Authenticate ID 1005 Authenticate Password admint English Support Template Voicemail User ID 97 2 Global Templates Selected Spanish Support Template Default Model Template Localization Language Settings Language Date and Time od Global Policy Date Format Modify Global Policy Time Format 24 Hour Clock Figure 70 Zero Config Sample Device Preview 2 Select Spanish Support Template in amp Model Template The preview of the device settings is displayed on the right side and we can see the language is set to Espanol since Model Template has the higher priority for the option Language which overrides the value configured in default model template 9 For the GXV3275 used by the customer support supervisor select an available extension for account 1 on Basic settings and click on Sa
198. ich means no limite Configure the warning time for the call using this outbound route If set to x seconds the warning tone will be played to the caller when x seconds are left to end the call Configure the warning repeat interval for the call using this outbound route If set to x seconds the warning tone will be played every x seconds after the first warning Select privilege level for the outbound rule e Internal The lowest level required All users can use this rule e Local Users with Local National or International level are allowed to use this rule e National Users with National or International level are allowed to use this rule e International The highest level required Only users with international level can use this rule e Disable The default setting is Disable If selected only the matched source caller ID will be allowed to use this outbound route Please be aware of the potential security risks when using Internal level which means all users can use this outbound rule to dial out from the trunk When enabled users could specify extensions allowed to use this outbound route Privilege Level is automatically disabled if using Enable Filter on Source Caller ID The following two methods can be used at the same time to define the extensions as the source caller ID 1 Select available extensions extension groups from the left to the right This allows users to specify arbitrary single extensions
199. ied in the inbound route 5 Once the user hears the ringback tone from the mobile phone hang up the call on the mobile phone 6 The UCM6100 will call back the user 7 The user answers the call 8 The call will be sent to DISA or IVR which directs the user to dial the destination number 9 The user will be connected to the destination number In this way the calls are placed and connected through trunks on the UCM6100 instead of to the mobile phone directly Therefore the user will not be charged on mobile phone services for long distance or international calls To configure callback on the UCM6100 go to web GUI gt PBX gt Call Features gt Callback page and click Create New Callback Configuration parameters are listed in the following table Table 73 Callback Configuration Parameters Name Configure a name to identify the Callback Configure the pattern of the callers allowed to use this callback The caller who places the inbound call needs to have the callerID match this pattern so that the caller can get callback after hanging up the call CallerID Pattern Note If leaving as blank all numbers are allowed to use this callback Configure the prepend digits to be added at before dialing the outside Outbound Prepend number The number with prepended digits will be used to match the outbound route is the connection character which will be ignored Delay Before Callback Configure the number of seconds to be delayed
200. ile Sample Source Channel and Dest Channel 2 Downloaded CDR File Sample Source Channel and Dest Channel 3 ODR EE EE TE ODR gt R Cording Ba TEE N twork UNE e E Merle AG ole gt EN Upgrading Firmware Files cccccsssscccsseceeceeeeeeeseeeeeseeeeeeseaeeesseaeeesaeeeneas UCM6100 Series IP PBX User Manual ndstream Innovative IP Voice amp Video Page 14 of 275 Figure 162 Figure 163 Figure 164 Figure 165 Figure 166 Figure 167 Figure 168 Figure 169 Figure 170 Figure 171 Figure 172 Firmware Version 1 0 8 12 ndstream Innovative IP Voice amp Video HE 0001 DO og OO EE EE 265 Kolo Ba UD RENE REE EN RE ME NN EN 267 DIN NN 268 Restore UCM6100 from Backup Elei 269 Os e EEN 270 Reset and REDD EE 271 USFS e ene ee 272 PN Jr 273 TAG do OE nnuleatea tats cdnnmengeia naneanesaan 273 Troubleshooting Analog Trunks cccccsecccccesseeeeeeceecaeeeeeseeseeeseaeeesseeeeeseuseeessaeeessaeseeseeeees 274 EE ROCK EEE EE EE eee 274 UCM6100 Series IP PBX User Manual Page 15 of 275 dstream Innovative IP Voice amp Video GNU GPL INFORMATION UCM6100 firmware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from h
201. ime Create New Office Time Delete Selected Office Times 1 2 3 4 5 6 7 8 9 10 11 12 13 DEE 14 15 16 17 18 19 20 21 22 2 UO 3 24 25 26 27 28 Total 1 Show 1 1 coto ER First Prev Next Last Figure 44 Settings gt Time Settings gt Office Time Jan Feb Mar Apr May Jun Jul 1 08 00 18 00 Mon Tue Wed Thu Fri Aug Sept Oct Nov Dec e Click on F to edit the office time e Clickon to delete the office time e Click on Delete Selected Office Times to delete multiple selected office times at once HOLIDAY On the UCM6100 the system administrator can define holiday which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule To configure holiday go to Web GUI gt Settings gt Time Settings gt Holiday Click on Create New Holiday to create holiday time Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 76 of 275 Name Holiday Memo Month Day Show Advanced Options Week dstream Innovative IP Voice amp Video Create New Holiday Name Labor Day Holiday Memo Office closed Month Jan Apr May Jun Jul Aug Y Sept Oct All GK D n EC 8 2 9 tt V 15 16 17 18 19 20 22 23 24 25 26 27 29 30 G Show Advanced Options Figure 45 Create New Holiday Table 24 Create New Holiday Specify the holiday name to identify this holiday Create a note for the holiday Select the month for the holiday Select the day for the holid
202. in Hz and cadence on and off are in 10ms e on is the period in ms of ringing while off is the period of silence Up to three cadences are supported e Please refer to user manual of the SIP devices to be provisioned for more details Select Default Mode or Toggle Headset Speaker for the Headset key HEADSET Key Mode Please refer to user manual of the SIP devices to be provisioned for more details Table 28 Global Policy Parameters Contact List Select Manual or PBX as the LDAP configuration source e lf Manual is selected the LDAP configuration below will be applied Source to the SIP end device e lf PBX is selected the LDAP configuration built in from UCM6100 web Ul gt Settings gt LDAP Server will be applied Address Configure the IP address or DNS name of the LDAP server Port Configure the LDAP server port The default value is 389 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 90 of 275 Base DN User Name Password Number Filter Name Filter Version Name Attribute Number Attribute Display Name Max Hits Search Timeout Sort Results Incoming Calls Outgoing Calls Lookup Display Name Firmware Version 1 0 8 12 san Innovative IP Voice amp Video This is the location in the directory where the search Is requested to begin Example e dc grandstream dc com e ou Boston dc grandstream dc com Configure the bind Username for querying LDAP ser
203. ination Extension 3000 tom li Press 4 Enable Destination Default Destination Extension 3000 tom li Press 5 Enable Destination Default Destination Extension 3000 tom Ir Figure 119 Configure One Key Dial User should first decide a digit used for One Key Dial and check the option Enable Destination for the digit Then select a dial destination from Default Destination The supported destinations include extension voicemail conference room voicemail group IVR ring group call queue page group fax DISA Dial by Name and external number Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 207 of 275 G e WEEN Call Features Firmware Version 1 0 8 12 Status One Key Dial Press 0 Enable Destination Default Destination Press 1 Enable Destination Default Destination Press 2 Enable Destination Default Destination Press 3 Enable Destination Default Destination Press 4 Enable Destination Default Destination Press 5 Enable Destination Default Destination Settings Maintenance PBX gt gt Call Features gt gt One Key Dial G 3002 john doe Voicemail Conference Rooms Voicemail Group NR Ring Group Queues Page Group Fax DISA Dial By Name External Number Extension Figure 120 One Key Dial Destinations UCM6100 Series IP PBX User Manual andstream Innovative IP Voice amp Video Page 208 of 275 ndstream Innovative IP Voice amp Vide
204. ings Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting Ring Timeout under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default Auto Record setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 122 of 275 andstream Innovative IP Voice amp Video l Select which Music On Hold class to suggest to extension when putting it Music On Hold on hold l If enabled users will not need enter the PIN Set required by the Skip Trunk Auth EE outbound rule to make outbound calls The default setting is No Dial Trunk Password Configure personal password when making outbound calls via trunk Table 41 IAX Extension Configuration Parameters Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension CREATE NEW FXS EXTENSION To manually create new FXS user go to Web GUI
205. inue editing Follow Me configuration Edit Follow Me 1000 G Enable CO Music On Hold Class default Follow Me Numbers 1004 for 15 seconds 1002 for 15 seconds 13238880008 for 30 seconds Add Follow Me Number da VTS Cancel Figure 118 Edit Follow Me e Click on Add Follow Me Number to add local extensions or external numbers to be called after ringing the extension selected in the first step Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 205 of 275 ndstream Innovative IP Voice amp Video e Once created it will be displayed on the follow me web page list Click on to edit the Follow Me configuration Click on to delete the Follow Me The following table shows the Follow Me configuration parameters Enable Music On Hold Class Follow Me Numbers New Follow Me Number Dialing Order Table 70 Follow Me Settings Configure to enable or disable Follow Me for this user Configure the Music On Hold class that the caller would hear while tracking the user The added numbers are listed here Click on to arrange the order Click on to delete the number Click on to add new numbers Add a new Follow Me number which could be a Local Extension or External Number The selected dial plan should have permissions to dial the defined external number Select the order in which the Follow Me destinations will be dialed to reach the user ring all at
206. ion 1 0 8 12 UCM6100 Series IP PBX User Manual Page 47 of 275 Default Interface IP Method IP Address Subnet Mask Gateway IP DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Method Preferred DNS Server LAN when Method is set to Switch dstream Innovative IP Voice amp Video If Dual is selected as Method users will need assign the default interface to be LAN 1 mapped to UCM6102 WAN port or LAN 2 mapped to UCM6102 LAN port and then configure network settings for LAN 1 LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the gateway IP address for static IP settings when the port is assigned as default interface The default setting is 0 0 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 Table 10 UCM6104 Network Settings gt Basic Settings Select Swit
207. ion monitoring works on the UCM6100 via event list BLF among Peer SIP trunks or Register SIP trunks register to each other Therefore please properly configure SIP trunks on the UCM6100 first before using remote BLF feature Please note the SIP end points need support event list BLF in order to monitor remote extensions When an event list is created on the UCM6100 and remote extensions are added to the list the UCM6100 will send out SIP SUBSCIRBE to the remote UCM6100 to obtain the remote extension status When the SIP end points registers and subscribes to the local UCM6100 event list it can obtain the remote extension status from this event list Once successfully configured the event list page will show the status of total extension and subscribers for each event list Users can also select the event URI to check the monitored extension s status and the subscribers details A Note e To configure LDAP sync please go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunk You will see Sync LDAP Enable option Once enabled please configure password information for the remote peer UCM6100 to connect to the local UCM6100 Additional information such as port number LDAP outbound rule LDAP Dialed Prefix will also be required Both the local UCM6100 and remote UCM6100 need enable LDAP sync option with the same password for successful connection and synchronization e Currently LDAP sync feature only works between two UCM6100s e
208. ion number associated with the user Configure the CallerID Number that would be applied for outbound calls from this user Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Configure the password for the user A random secure password will be automatically generated It is recommended to use this password for security purpose If enabled SIP Password will accept only alphabet characters and digits AuthID will be changed to the same as Extension Configure the authentication ID for the user If not configured the extension number will be used for authentication Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the voicemail box A random numeric password is automatically generated It is recommended to use the random generated password for security purpose When user dials voicemail code the password verification IVR is skipped If enabled this would allow one button voicemail access By default this option is disabled If selected this extension will be disabled on the
209. irmware Server Path fw ipvideotalk com gs CO Firmware File Prefix CO Firmware File Suffix HTTP HTTPS User Name HTTP HTTPS Password Figure 159 Network Upgrade Table 101 Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method TFIP HTTP or HTTPS Firmware Server Path Define the server path for the firmware server Firmware File Prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6100 Firmware File Suffix If configured only the firmware with the matching encrypted postfix will be Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 263 of 275 dstream Innovative IP Voice amp Video downloaded and flashed into the UCM6100 HTTP HTTPS User Name The user name for the HTTP HTTPS server HTTP HTTPS Password The password for the HTTP HTTPS server Please follow the steps below to upgrade the firmware remotely e Enter the firmware server path under Web GUI gt Maintenance gt Upgrade e Click on Save Then reboot the device to start the upgrading process e Please be patient during the upgrading process Once done a reboot message will be displayed in the LCD e Manually reboot the UCM6100 when it s appropriate to avoid immediate service interruption After it boots up log in the web GUI to check the firmware version UPGRADING VIA LOCAL UPLOAD If there is no HT TP TFTP server us
210. is ringing PBX Settings Maintenance 2014 11 21 14 48 UTC 05 00 Active Calls 00 00 05 00 00 05 le d I WK an p dan 1000 1001 1000 John Doe Jane Doe John Doe Figure 127 Status gt PBX Status gt Active Calls Ringing The following figure shows the call between 1000 and 1001 is established Active Calls 00 00 10 KE gt gt 1000 1001 John Doe Jane Doe Total 1 Show AN Go el ER Figure 128 Status gt PBX Status gt Active Calls Call Established Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 219 of 275 ndstream Innovative IP Voice amp Video In active call web page click on G to refresh the active call status HANG UP ACTIVE CALLS EN To hang up an active call click on icon in the active call dialog Users can also click on Sst 25 to hang up all active calls CALL MONITOR During an active call click on icon and the monitor dialog will pop up Monitor Monitor s Extension 2000 Monitored Extension 1000 LO Spy Modes Listen GJ Require Confirmation wf Figure 129 Configure to Monitor an Active Call In the Monitor dialog configure the following to monitor an active call 1 Enter an available extension for Monitor s Extension which will be used to monitor the active call 2 Monitored Extension must be one of the parties in the active call to be monitored 3 Select spy mode There are three options in Spy Mode e Liste
211. isioning of Grandstream IP endpoints via ZeroConfig DHCP Option 66 multicast SIP SUBSCRIBE mDNS TCP UDP IP RTP RTCP ICMP ARP DNS DDNS DHCP NTP TFTP SSH HTTP HTTPS PPPoE SIP RFC3261 STUN SRTP TLS Call Progress Tone Polarity Reversal Hook Flash Timing Loop Current Disconnect Busy Tone UCM6100 Series IP PBX User Manual Page 26 of 275 andstream Innovative IP Voice amp Video Security Media SRTP TLS HTTPS SSH Physical Output 12VDC 1 5A Input 100 240VAC 50 60Hz e Operating 32 104 F 0 40 C 10 90 non condensing e Storage 14 140 F 10 60 C e UCM6102 6104 226mm L x 155mm W x 34 5mm H Universal Power Supply Environmental Dimensions e UCM6108 6116 440mm L x 185mm W x 44mm H e UCM6102 Unit weight 0 51kg Package weight 0 94kg Weiaht e UCM6104 Unit weight 0 51kg Package weight 0 94kg S e UCM6108 Unit weight 2 23kg Package weight 3 09kg e UCM6116 Unit weight 2 27kg Package weight 3 14kg e UCM6102 6104 Wall mount and Desktop Mounting e UCM6108 6116 Rack mount and Desktop Additional Features Yes English Chinese Spanish French German Russian Italian for Web Multi language Support GUI Customizable IVR to support any language Caller ID Bellcore Telcordia ETSI FSK ETSI DTMF SIN 227 BT NTT Japan Polarity Reversal Wink Yes with enable disable option upon call establishment and termination Multiple configurable call queues automatic call
212. isplay name when LDAP looks up the name for incoming call or outgoing call It must be a subset of the LDAP Name Attributes UCM6100 Series IP PBX User Manual Page 91 of 275 Phonebook XML Server Phonebook Download Interval Remove manually edited entries on download Firmware Source Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video Select the source of the phonebook XML server Disable Disable phonebook XML downloading Manual Once selected users need specify downloading protocol HTTP HTTPS or TFTP and the server path to download the phonebook XML file The server path could be IP address or URL with up to 256 characters Local UCM Server Once selected click on the Server Path field to upload the phonebook XML file Please note after uploading the phonebook XML file to the server the original file name will be used as the directory name and the file will be renamed as phonebook xml under that directory Configure the phonebook download interval in Minute If set to 0 automatic download will be disabled Valid range is 5 to 720 If set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed Table 29 Global Policy Parameters Maintenance Firmware source via ZeroConfig provisionoing could a URL for external server address local UCM directory or USB media if plugged in to the UCM6100 Select a source to get the firmware file URL If select
213. it shows up most likely it means a conference call There are some other possible values but these values are almost the application name which are used by the dialplan IAX2 NUM XXXXXXX it means this is an IAX call Local from internal XXXXxX it is used internally to do some special feature procedure We can simply ignore it Hangup the call is hung up from the dialplan This indicates there are some errors or it has run into abnormal cases Playback play some prompts to you such as 183 response or run into an IVR ReadExten collect numbers from user It may occur when you input PIN codes or run into DISA Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 259 of 275 ndstream Innovative IP Voice amp Video STATISTICS CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame Users can filter with different criteria to generate the statistics chart Inbound calls Outbound calls Internal calls All calls External calls Figure 157 CDR Statistics Table 99 CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type e All e SIP Calls e PSTN Calls Call Type Select one or more in the following checkboxes e Inbound calls e Outbound calls e Internal calls e External calls e All calls Time Range e By month of the selected year e By week of the selected year e By day of the specified
214. ith To configure the UCM6100 as the NTP server set Enable NTP server to Yes under web GUI gt Settings gt NTP Server On the client side point the NTP server address to the UCM6100 IP address or host name to use the UCM6100 as the NTP server Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 78 of 275 tream Innovative IP Voice amp Video RECORDINGS STORAGE The UCM6100 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6100 or on the UCM6100 locally To manage the recording storage users can go to UCM6100 web GUI gt Settings gt Recordings Storage page and select whether to store the recording files in USB Disk SD card or locally on the UCM6100 e AM Status PBX Maintenance Recordings Storage Choose the device to store the recording files CO Enable auto change w G USB Disk G SD Card Gi Local Recordings Storage Figure 47 Settings gt Recordings Storage e If Enable Auto Change is selected the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6100 If both USB Disk and SD card are plugged in the recording files will be always saved in the USB Disk e If Local is selected the recordings will be stored in UCM6100 internal storage Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 79 of 275 Andstream Innovative IP Voice amp Video
215. itional target number If not configured the Call Forward Unconditional feature is deactivated The default setting is deactivated Select time condition for Call Forward Unconditional CFU takes effect only during the selected time condition The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific UCM6100 Series IP PBX User Manual Page 116 of 275 Call Forward No Answer CFN Time Condition Call Forward Busy CFB Time Condition CC Settings dstream Innovative IP Voice amp Video Note e Specific has higher priority to Office Times if there is a conflict in terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page Configure the Call Forward No Answer target number If not configured the Call Forward No Answer feature is deactivated The default setting is deactivated Select time condition for Call Forward No Answer The available time condition are Office Time Out of Office Time Holiday Out of Holiday Note e Specific has higher priority to Office Times if there is a conflict in terms of time period Out of Office Time or Holiday and
216. k on Batch Add Extensions gt Batch Add SIP Extensions Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 127 of 275 ndstream Innovative IP Voice amp Video Table 46 Batch Add SIP Extension Parameters Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Start Extension Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Note Users need to have the same level as or higher level than an outbound Permission rule s privilege in order to make outbound calls from this rule Enable Voicemail Enable Voicemail for the user The default setting is Yes Configure the SIP IAX password for the users Three options are available to create password for the batch of extensions e User Random Password SIP IAX Password A random secure password will be automatically generated It is recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure Voicemail password digits only for the users e User Random Password l l A random password in digits will be automatically generated It is Voicemail Password f i recommended to use this password for security purpose
217. kage Choose Voice Prompt to SS Upload Upload Voice Prompt Package List Language English Delete Check Prompt List Figure 98 New Voice Prompt Language Added A new language option will be displayed after successfully installed Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 176 of 275 Gs Innovative IP Voice amp Video VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6100 extensions the configurations of the voicemail can be globally set up and managed under Web GUI gt PBX gt Call Features gt Voicemail Table 62 Voicemail Settings Configure the maximum number of seconds for the voicemail greeting Max Greetin 3 The default setting is 60 seconds If enabled the caller can press 0 to exit the voicemail application and Dial 0 For Operator connect to the configured operator s extension The operator extension can be configured under web GUI gt PBX gt Internal Options gt General Configure the maximum number of messages per folder in users Max Messages Per Folder ee voicemail The valid range 10 to 1000 The default setting is 50 Select the maximum duration of the voicemail message The message will not be recorded if the duration exceeds the max message time The default setting is 15 minutes The available options are e 1 minute Max Message Time e 2 min
218. kb s for video calls The default Max Bit Rate kb s setting is 384 Support SIP Video Select to enable video support in SIP calls The default setting is Yes If enabled the UCM6100 will generate manager events when SIP UA Generate Manager Events performs events e g Hold The default setting is No If enabled when rejecting an incoming INVITE or REGISTER request the UCM6100 will always reject with 401 Unauthorized instead of notifying Reject Non Matching INVITE the requester whether there is a matching user or peer for the request This reduces the ability of an attacker to scan for valid SIP usernames The default setting is No SIP SETTINGS SESSION TIMER Table 87 SIP Settings Session Timer Select the session timer mode The default setting is Accept The options are e Originate Always request and run session timer Session Timers e Accept Run session timer only when requested by other UA e Refuse Do not run session timer Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 238 of 275 Session Expire Min SE Session Refresher E ten Innovative IP Voice amp Video Configure the maximum session refresh interval in seconds The default setting is 1800 Configure the minimum session refresh interval in seconds The default setting is 90 Select the session refresher to be UAC or UAS The default setting is UAC SIP SETTINGS TCP and TLS TCP Enable TCP Bind Address
219. l online The default setting is 60 seconds l l The maximum number of concurrent calls using the trunk The default Maximum Number of Call Lines l Ss settings 0 which means no limited Select Fax mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be Fax Mode detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 Direct Outward Dialing DOD The UCM6100 provides Direct Outward Dialing DOD which is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly Example of how DOD is used Company ABC has a SIP trunk This SIP trunk has 4 DIDs associated to it The main number of the office is routed to an auto attendant The other three numbers are direct lines to specific users of the company At the moment when a user makes an outbound call their caller ID shows up as the main office number Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 152 of 275 ndstream This poses a problem as the CEO would like their calls to come from their direct line This can be accomplished by configuring DOD for the CEO s extension Steps on how t
220. ld then upload the music files to UCM Factory reset could also recover the MOH file on the UCM Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 196 of 275 ndstream Innovative IP Voice amp Video FAX T 38 The UCM6100 supports T 30 T 38 Fax and Fax Pass through It can convert the received Fax to PDF format and send it to the configured Email address Fax T 38 settings can be accessed via Web GUI gt PBX gt Internal Options gt FAX T 38 The list of received Fax files will be displayed in the same web page for users to view retrieve and delete CONFIGURE FAX T 38 e Click on Create New Fax Extension In the popped up window fill the extension name and Email address to send the received Fax to e Click on Fax Settings to configure the Fax parameters Enable Error Correction Mode Maximum Transfer Rate Minimum Transfer Rate Default Email Address Template Variables Firmware Version 1 0 8 12 Table 69 FAX T 38 Settings Configure to enable Error Correction Mode ECM for the Fax The default setting is Yes Configure the maximum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14400 The default setting is 14400 Configure the minimum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14000 The default setting is 2400 Configure the Email address to send the received Fax to if use
221. lly left blank Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 202 of 275 san Innovative IP Voice amp Video BUSY CAMP ON Starting from firmware 1 0 8 11 the UCM6100 supports busy camp on call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed The configuration and instructions on how to use busy camp on call completion feature can be found in the following guide http www grandstream com products ucm series ucm61xx documents ucm6100 busy camp on guide pdf Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 203 of 275 ndstream Innovative IP Voice amp Video This page intentionally left blank Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 204 of 275 ndstream Innovative IP Voice amp Video FOLLOW ME Follow Me is a feature on the UCM6100 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other Calls can be directed to users home phone office phone mobile and etc The calls will get to the user no matter where they are To configure follow me e Click on Create New Follow Me and then select an extension to be configured with Follow Me Create New Follow Me Please select a extension first G Extension 1000 Figure 117 Create Follow Me e Click on Next to cont
222. lt setting is Strict e Yes Callers will be disconnected from the queue if all agents are paused or invalid e No Never disconnect the callers from the queue when the queue is empty e Strict Callers will be disconnected from the queue if all agents are paused invalid or unavailable Configure whether the callers can dial into a call queue if the queue has no agent The default setting is No e Yes Callers can always dial into a call queue e No Callers cannot dial into a queue if all agents are paused or invalid e Strict Callers cannot dial into a queue if the agents are paused invalid or unavailable Configure the permission level for Call Queue This permission will take effect when an incoming call is going to be directed to an external number configured as Default Destination The available permissions are Internal Local National and International from the lowest level to the highest level If enabled the configured PIN number is required for dynamic agent to UCM6100 Series IP PBX User Manual Page 188 of 275 Ring Time Out Wrapup Time Max Queue Length Report Hold Time Wait Time Auto Record Enable Destination Failover Destination Deg log in The default setting is disabled Configure the number of seconds an agent will ring before the call goes to the next agent The default setting is 15 seconds Configure the number of seconds before a new call can ring the queue after th
223. lues for Busy Tone and Congestion Tone The default setting is United States of America USA Syntax f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 UCM6100 Series IP PBX User Manual Page 139 of 275 ndstream Innovative IP Voice amp Video Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 500 500 Syntax f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Congestion Tone Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 250 250 Click on Detect to detect the busy tone Polarity Reversal and Current Disconnect by PSTN Before the detecting please make sure there are more than one channel configured and working properly If the detection has busy tone the Tone Country option will be set as Custom PSTN Detection PSTN DETECTION The UCM6100 provides PSTN detection function to help users detect the busy tone Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination The detecting call will be answered and up for about 1 minute Once done the detecting result
224. mation to all users Email addresses Prompt information Are you sure you want to send the account infomations to the user s email Figure 75 Email To User Prompt Information The user will receive Email including account registration information and LDAP configuration A QR code is also generated for Mobile applications to scan it and get automatically provisioned QR code provisioning is supported on Grandstream Softphone GS Wave Android application Account Name 1001 SIP Server 192 168 2 1 SIP User ID 1001 Authenticate ID 1001 Authenticate Password t 29 eoS 1h Name This is the QR code of this account Figure 76 Account Registration Information and QR Code Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 135 of 275 san Innovative IP Voice amp Video Server Address 192 168 2 1 Port 389 Base dc pbx dc com Tis is the QR code of this LDAP DER Figure 77 LDAP Client Information and QR Code Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 136 of 275 andstream Innovative IP Voice amp Video TRUNKS ANALOG TRUNKS Go to Web GUI gt PBX gt Basic Call Routes gt Analog Trunks to add and edit analog trunks e Click on Create New Analog Trunk to add a new analog trunk e Clickon to edit the analog trunk e Click on DI to delete the analog trunk ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below Table
225. me 13 d00 ms 64 bytes from 74 125 224 179 seg 2 ttl 53 time 19 300 ms 64 bytes from 74 125 224 179 seg 3 ttl 53 time 13 600 ms 64 bytes from 74 125 224 179 seq 4 ttl 53 time 13 625 ms 64 bytes from 74 125 224 179 seg 5 ttl 53 time 13 950 ms 64 bytes from 74 125 224 179 seg 6 ttl 53 time 14 125 ms 64 bytes from 74 125 224 179 seg ttl 53 time 17 425 ms 64 bytes from 74 125 224 179 seqg 6 ttl 53 time 13 600 ms 64 bytes from 74 125 224 179 seg 1 ttl 53 time 13 675 ms 64 bytes from 74 125 224 179 seg 10 ttl 53 time 14 100 ms 64 bytes from 74 125 224 179 seg 11 ttl 53 time 14 175 ms 64 bytes from 74 125 224 179 seq 12 ttl 53 time 14 025 ms 64 bytes from 74 125 224 179 seq 13 ttl 53 time 14 150 ms 64 bytes from 74 125 224 179 seg 14 ttl 53 time 13 900 ms www google com ping statistics 15 packets transmitted 15 packets received 0 packet loss round trip min avg max 13 600 14 556 19 300 ms Done Figure 169 PING TRACEROUTE Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Traceroute G Target Host www google com Start Stor Output Result traceroute Dignostic run traceroute to www google com 74 125 224 179 5 kee 7 ae 81 61 csw3 LosAngeles1 Level3 net 4 69 137 10 14 700 ms 33 675 ms 14 675 ms 6 ae 1 60_edge1 LosAngeles9 Level3_net 4 69 144 10 14 000 ms a2 4 90 edoel LosAngeles9 Level3 net 4 69
226. n In Listen mode the extension monitoring the call can hear both parties in the active call but the audio of the user on this extension will not be heard by either party in the monitored active call e Whisper In Whisper mode the extension monitoring the call can hear both parties in the active call The user on this extension can only talk to the selected monitored extension and he she will not be heard by the other party in the active call This can be usually used to supervise calls e Barge In Barge mode the extension monitoring the call can talk to both parties in the active call The call will be established similar to three way conference Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 220 of 275 ndstream Innovative IP Voice amp Video Enable or disable Require Confirmation option If enabled the confirmation of the invited monitor s extension is required before the active call can be monitored This option can be used to avoid adding participant who has auto answer configured or call forwarded to voicemail Click on Add An INVITE will be sent to the monitor s extension The monitor can answer the call and start monitoring If Require Confirmation is enabled the user will be asked to confirm to monitor the call Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 221 of 275 ndstream Innovative IP Voice amp Video This page intentionally left blank
227. n is properly configured as it will override the MaxRetry value under Global Settings CHANGE PASSWORD After login the Web GUI for the first time it is highly recommended for users to change the default password admin to a more complicated password for security purpose Follow the steps below to change the Web GUI access password 1 Goto Web GUI gt Settings gt Change Password page 2 Enter the old password first 3 Enter the new password and retype the new password to confirm The new password has to be at least 4 characters The maximum length of the password is 30 characters 4 Click on Save and the user will be automatically logged out 5 Once the web page comes back to the login page again enter the username admin and the new password to login LDAP SERVER The UCM6100 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner e By default the LDAP server has generated the first phonebook with PBX DN ou pbx dc pbx dc com based on the UCM6100 user extensions already Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 63 of 275 ndstream e Users could add new phonebook with a different Phonebook DN for other external contacts For example ou people dc pbx dc com e All the phonebooks in the UCM6100 LDAP server have the same Base DN dc pbx dc com If users have the Grandstream phone provisioned by the UCM6100 the LDAP directory has been set up on the phone
228. n 1 0 8 12 Privilege Super Admin 2014 11 06 14 55 18 Va Admin F F DI Admin 8 F DI Figure 15 User Management New Users UCM6100 Series IP PBX User Manual Page 43 of 275 andstream Innovative IP Voice amp Video CONCURRENT MULTI USER LOGIN When there are multiple web UI users created concurrent multi user login is supported on the UCM6100 Multiple users could edit options and have configurations take effect simultaneously However if different users are editing the same option or making the same operation by clicking on Apply Changes a prompt will pop up as shown in the following figure Operating too frequent or other users are doing the same operation Please retry after 15 seconds Figure 16 Multiple User Operation Error Prompt OPERATION LOG The Super Admin has the authority to view operation logs on UCM6100 web GUI gt Settings gt User Management gt Operation Log page Operation logs list operations done by all the web UI users for example web UI login creating trunk creating outbound rule and etc There are 6 columns to record the operation details Date User Name IP Address Results Page Operation and Specific Operation Date 2014 11 05 17 54 12 admin 192 168 40 173 Operate Successfully Login User Name admin 2014 11 05 14 57 08 admin 192 168 40 173 Operate Successfully Login User Name admin 2014 11 05 14 32 40 admin 192 168 40
229. n and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 30 of 275 ndstream Innovative IP Voice amp Video CONNECT THE UCM6104 LCD gt Navigation EE Keys LED Indicators LAN 1 LED LAN2LED USB LED SDGard LED FXS LED FAG LED Figure 4 UCM6104 Front View SD Card Slot Reset Ground USB Port DC 12V 2xLAN Port 2x FXS Port 4xFXO Port Figure 5 UCM6104 Back View To set up the UCM6104 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN 1 port of the UCM6104 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6104 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6104 is successfully connected to network the LED indicator for LAN 1 in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 31 of 275
230. nfig when the end point device downloads the config file from the UCM6100 Specify port number to access the HTTP server The default port number is 8089 Once the change is saved the web page will be redirected to the login page using the new URL Enter the username and password to login again EMAIL SETTINGS The Email application on the UCM6100 can be used to send out alert event Emails Fax Fax To Email Voicemail Voicemail To Email and etc The configuration parameters can be accessed via Web GUI gt Settings gt Email Settings TLS Enable Type Domain Server Username Password Display Name Sender Firmware Version 1 0 8 12 Table 21 Email Settings Enable or disable TLS during transferring submitting your Email to other SMTP server The default setting is Yes Select Email type e MIA Mail Transfer Agent The Email will be sent from the configured domain When MTA is selected there is no need to set up SMTP server for it or no user login is required However the Emails sent from MTA might be considered as spam by the target SMTP server e Client Submit Emails to the SMTP server A SMTP server is required and users need login with correct credentials Specify the domain name to be used in the Email when using type MTA Specify the SMTP server when using type Client Username is required when using type Client Normally it s the Email address Password to login for the above Username Email
231. ng lot details e Click on to hide the parking details SYSTEM STATUS The UCM6100 system status can be accessed via Web GUI gt Status gt System Status which displays the following system information e General e Network e Storage Usage e Resource Usage GENERAL Under Web GUI gt Status gt System Status gt General users could check the hardware and software information for the UCM6100 Please see details in the following table Table 96 System Status gt General Status gt System Status gt General Model Product model Part Number Product part number System Time Current system time The current system time is also available on the upper right of each web page Up Time System up time since the last reboot Boot Boot version Core Core version Base Base version Program Program version This is the main software release version Recovery Recovery version Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 249 of 275 andstream Innovative IP Voice amp Video NETWORK Under Web GUI gt Status gt System Status gt Network users could check the network information for the UCM6100 Please see details in the following table Table 97 System Status gt Network Status gt System Status gt Network MAC Address Global unique ID of device in HEX format The MAC address can be found on the label coming with original box and on the label located on the bottom of the device
232. ng the LINE key to answer the incoming call e Barging in active call using BLF key When there is an active call between an SLA station and an external number using the SLA trunk other SLA stations monitoring the same trunk could join the call by pressing the BLF key if Barge Allowed is enabled for the analog trunk e Hold Unhold using BLF key If the external line is previously put on hold by an SLA station another station that monitors the same SLA trunk could unhold the call by pressing the BLF key if Hold Access is set to open on the analog trunk and the SLA station Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 158 of 275 ndstream Innovative IP Voice amp Video CALL ROUTES OUTBOUND ROUTES In the UCM6100 an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks e g Local 7 digit dials through a FXO while Long distance 10 digit dials through a low cost SIP trunk Users can also set up a failover trunk to be used when the primary trunk fails Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes to add and edit outbound rules e Click on Create New Outbound Rule to add a new outbound route e Click on to edit the outbound route e Clickon to delete the outbound route e On the UCM6100 the outbound route priority is based on Best matching pattern For example the
233. nnel PSTN number 5 Click Detect to start detecting The source channel will initiate a call to the destination number For Auto Detect the call will be automatically answered For Semi auto Detect the UCM6100 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process 6 Once done the detected result will show Users could save the detecting result as the current UCM6100 settings Table 49 PSTN Detection for Analog Trunk Detect Model Select Auto Detect or Semi auto Detect for PSTN detection Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 142 of 275 ndstream Innovative IP Voice amp Video e Auto Detect Please make sure two or more channels are connected to the UCM6100 and in idle status before starting the detection During the detection one channel will be used as caller Source Channel and another channel will be used as callee Destination Channel The UCM6100 will control the call to be established and hang up between caller and callee to finish the detection e Semi auto Detect Semi auto detection requires answering or hanging up the call manually Please make sure one channel is connected to the UCM6100 and in idle status before starting the detection During the detection source channel will be used as caller and send the call to the configured Destination Number Users will then need follow the prompts in web GUI to help finish the detection
234. ns Please see menu options in Table 4 LCD Menu Options e Menu Navigation Press the Down arrow key to browser different menu options Press the OK button to select an entry e Exit If Back option is available in the menu select it to go back to the previous menu For Device Info Network Info and Web Info which do not have Back option simply press the OK button to go back to the previous menu Also the LCD will display default idle screen after staying in menu option for 15 seconds e LCD Backlight The LCD backlight will be on upon key pressing The backlight will go off after the LCD stays in idle for 30 seconds Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 35 of 275 View Events Device Info Network Info Network Menu Factory Menu Firmware Version 1 0 8 12 E ten Innovative IP Voice amp Video Table 4 LCD Menu Options e Critical Events e Other Events e Hardware Hardware version number e Software Software version number e P N Part number e WAN MAC WAN side MAC address UCM6102 only e LAN MAC LAN side MAC address e Uptime System up time For UCM6104 UCM6108 UCM6116 e LAN Mode DHCP Static IP or PPPoE e LAN IP IP address e LAN Subnet Mask For UCM6102 e WAN Mode DHCP Static IP or PPPoE e WAN IP IP address e WAN Subnet Mask e LAN IP IP address e LAN Subnet Mask For UCM6104 UCM6108 UCM6116 e LAN Mode Select LAN mode as DHCP Static
235. nternal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default Auto Record setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Select which Music On Hold class to suggest to extension when putting it Music On Hold aaa If enabled users will not need enter the PIN Set required by the Skip Trunk Auth er outbound rule to make outbound calls The default setting is No Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 118 of 275 andstream Innovative IP Voice amp Video Dial Trunk Password Configure personal password when making outbound calls via trunk Table 37 SIP Extension Configuration Parameters Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension CREATE NEW IAX EXTENSION To manually create new IAX user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New IAX Extension and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 38 IAX Extension Configuration Parameters Basic Settings Extension The extension number
236. ntials are shared between physical endpoints The default setting is Yes Other Settings SRTP Fax Mode Firmware Version 1 0 8 12 Enable SRTP for the call The default setting is No Select Fax Mode for this user The default setting is None e None Disable Fax UCM6100 Series IP PBX User Manual Page 131 of 275 Strategy Skip Trunk Auth Codec Preference EDIT EXTENSION ndstream Innovative IP Voice amp Video Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 This option controls how the extension can be used on devices within different types of network Allow All Device in any network can register this extension Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All If enabled users will not need enter the PIN Set required by the outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs are PCMU PCMA GSM AAL2 G 726 32
237. o DISA The UCM6100 supports DISA to be used in IVR or inbound route Before using it create new DISA under web GUI gt Call Features gt DISA e Click on Create New IVR to add a new DISA e Clickon to edit the DISA configuration e Clickon to delete the DISA Create New DISA i Name fi Password i Permission G Response Timeout 1 Digit Timeout fi Allow Hangup Name Password Permission Firmware Version 1 0 8 12 Internal 10 3 Figure 121 Create New DISA Table 72 DISA Settings Configure DISA name to identify the DISA Configure the password digit only required for the user to enter before using DISA to dial out Note The password has to be at least 4 digits Configure the permission level for DISA The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the DISA the UCM6100 will compared the DISA s permission level with the outbound route s privilege level If the DISA s permission level is higher than or equal to the outbound route s UCM6100 Series IP PBX User Manual Page 209 of 275 Response Timeout Digit Timeout Allow Hangup ndstream Innovative IP Voice amp Video privilege level the call will be allowed to go through Configure the maximum amount of time the UCM6100 will wait before
238. o Detect rrrrrrrrnnrrrrrrrnnnrrrrrrnnnrrrvrrnnnnrrnrrnnnnrenrnnnnneenn 142 DOD extension selection rrrnrnnrnrrrnnnrvrnnnnrvrnnnnrnnnnnrrnnnnnrennnnnrnnnansrnnnnsssnnnnsnnnnnnsennnnnsennnsssen 153 ED 154 ENN 155 Enable SLA Mode for Analog Trunk nnnnnnannnnnaennnnnnnnnnnnnnnnnnnnnnnssrnrnnonnnrrennnnrrrsnnrrrnserreensnneneo 157 Analog Trunk with SLA Mode Enabled rrrrrannrrnnnnnrovrnnrnnvnnnrennnnnrevrnnnnennnnnrennnnnsennnnnnnnnnnnennnnn 157 SLA Example SLA NN 157 SLA Example MPK ei ue LE en E 158 Blacklist Configuration Parametere 164 Blacklist CSV ENE EEE sao imee 164 Conference Invitation From Web GU 167 OMS INS SCO e e EEE EEE ENE E 170 Click on Prompt to Create IVR Prompt snaannnnnonnnnnnnnnnnnnrnnnnsrnnnnosnnnrrnnrnrrnnsnrrnessnrrresennrrenne 173 Record New Custom Prompt so0annnnnaannnnnennnnnsnnnnnnnnnnnrsnnrnrnssnrrnnsnnrrennnrrrnsnrnressnreresnnnreennnnno 173 Upload Custom POT Nara 174 Language Settings for Voice brommt 175 Voice Prompt gale 9 Le EE EE EN NN migeotedanans 176 New Voice Prompt Language Added rrnnnnrnnnnnnnnrnnnrrnnnnnrvrnnnnnnnnnnrennnnesennnnnnnnnnnsennnnnesennnsnsen 176 Voceriall Email SENGS aaret aE aE iE Ea demens 180 Viele UE le le EE 181 gale KE OU eres SE EEE ate gag cies de ene merece A aes 183 Ring Group Configuration ccccccccceeeecceeeaeeeeeeceaeeeeeeeeseeeceeeseeaeeeesseaeeeeeseaeeeesssaueeeeeaaaeeeees 184 Fen GO Ul EE 185 Page Inter
239. o Detect PSTN DETECTION e Added Auth ID option for SIP register trunk configuration Table 50 Create New SIP Trunk e Added LDAP sync options for peer SIP trunk Table 50 Create New SIP Trunk e Changed the default setting of outbound route Privilege Level from Internal to International to avoid potential misconfiguration and security risk e Added DISA and Fax to IVR key press event options Table 61 IVR Configuration Parameters e Added Min Message Time option in voicemail settings Table 62 Voicemail Settings e Added Fax setting samples FAX T 38 e Added DISA support for inbound route and IVR e Added Event List support to monitor local extensions and remote extensions BLF AND EVENT LIST e Added feature code 0 for Disconnect Table 75 UCM6100 Feature Codes e Added feature code 8 for Pickup Extension in pickup group feature Table 75 UCM6100 Feature Codes e Added Record Prompt and Custom Name of Pickup Group options in internal options Table 76 Internal Options General e Added warning information for Allow Guest Call option to avoid potential security risk caused by misconfiguration Table 82 IAX Settings General e Changed reset mode to two mode User Data and All RESET AND REBOOT FIRMWARE VERSION 1 0 1 22 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 21 of 275 ndstream Innovative IP Voice amp Video e This is the initial version Firmware Version
240. o configure DOD on the UCM6100 1 To setup DOD go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunks page 2 Click to access the DOD options for the selected SIP Trunk 3 Click Create a new DOD to begin your DOD setup 4 For DOD Number enter one of the numbers DIDs from your SIP trunk provider In the example above Company ABC received 4 DIDs from their provider ABC will enter in the number for the CEO s direct line 5 Select an extension from the Available Extensions list Users have the option of selecting more than one extension In this case Company ABC would select the CEO s extension After making the selection click on the button to move the extension s to the Selected Extensions list Edit DOD Direct Outward Dialing DOD is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBA system to connect to outside lines directly DOD Number 68661711234 Available Extensions Selected Extensions Figure 82 DOD extension selection 6 Click Save at the bottom Once completed the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 153 of 275 ndstream Innovative IP Voice amp Video Edit DOD Direct Outward Dialing DOD is a service of local phone company or local exchange carrier that allows subscriber
241. o monitor FXO trunk SLA STATION e Added Follow Me support FOLLOW ME e Added One Key Dial support ONE KEY DIAL e Added FXO Dial Delay option for analog trunk Table 48 Analog Trunk Configuration Parameters e Added Music On Hold selection per extension EXTENSIONS e Added Call Forward Time Condition per extension EXTENSIONS e Added custom prompt support for ring group announcement Table 66 Ring Group Parameters e Added custom prompt support for paging intercom group announcement Table 67 Paging Intercom Group Configuration Parameters e Added options to delete voicemail and Fax files via cleaner CLEANER e Added DTMF configuration per trunk VOIP TRUNKS e Added call queue Music On Hold customization Table 68 Call Queue Configuration Parameters e Added call queue destination support Table 68 Call Queue Configuration Parameters e Added batch add blacklist file support BLACKLIST CONFIGURATIONS FIRMWARE VERSION 1 0 6 11 e Added service check options under web Ul gt Maintenance gt Troubleshooting gt Service Check page to regularly check Asterisk service FIRMWARE VERSION 1 0 6 10 e Added static routes function STATIC ROUTES e Added option to provision end devices date format time format and time zone in zero config e Added option to disable extension trunk e Added TEL URL support for extension trunk e Added option to dial trunk password per extensions Firmware Version 1 0 8 12 UCM610
242. o to First Prev Figure 148 Filter for Alert Log ALERT CONTACT Users could add administrator s Email address under Web GUI gt Status gt System Events gt Alert Contact to send the alert notification to Up to 10 Email addresses can be added CDR A Call Detail Record CDR is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX The CDR is composed of the following data fields on the UCM6100 e Start Time Format 2013 03 27 16 47 03 e Call From Format John Doe lt 6012 gt e Call To Format 6005 e Answered By Format 6005 e Call Time Format 0 00 10 e Talk Time Format 0 00 10 e Status Format NO ANSWER BUSY ANSWERED or FAILED e Options Voice record playing downloading deleting Users could filter the call report by specifying the date range and criteria depending on how the users Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 255 of 275 andstream nnovative IP Voice amp Video would like to include the logs to the report Then click on View Report button to display the generated report Call Detail Report G Inbound calls Gi Outbound calls Gi Internal calls Gi External calls View Report Download Search Result s Download All Records Inbound calls Outbound calls Internal calls External calls Caller Number Caller Name From Date
243. obal template The window for editing global template is shown in the following figure In the Options field after entering the option name key word the options containing the key word will be listed Users could then select the options to be modified and click on Add Option to add it into the global template Edit Template temp1 i Template Name G Description G Active IL ER Phone Settings Add Option Localization Language Settings G Language Phone Settings Default Call Settings i Dial Plan x x xx x Cancel Save Figure 57 Edit Global Template Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 96 of 275 ndstream Innovative IP Voice amp Video The added options will show in the list Users can then enter or select value for each option to be used in the global template On the left side of each added option users can click on to remove this option from the template On the right side of each option users can click on to reset the option value to the default value Click on Save to save this global template e The created global templates will show in the web Ul gt PBX gt Zero Config gt Global Templates page Users can click on to delete the global template or click on Delete Selected Templates to delete multiple selected templates at once e Click on Toggle Selected Template s to toggle the status between enabled disabled for the select
244. og below Automatic Download Settings Automatically send the CDR records to configured email at a certain period If you want to upload the CDR records to FIP TFIP server please go to the Data Sync page to configure Enable w Automatic Download By Day Period Email Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 257 of 275 ndstream Innovative IP Voice amp Video Figure 152 Automatic Download Settings To receive CDR record automatically from Email check Enable and select a time period By Day By Week or By Month for the automatic download period Make sure you have entered an Email address to receive the CDR records DOWNLOADED CDR FILE The downloaded CDR csv file has different format from the web UI CDR Here are some descriptions e Call From Call To Call From the caller ID Call To the callee ID If Call From shows empty Call To shows s see highlight part in the picture below and the Source Channel contains DAHDI this means the call is from FXO PSTN line For FXO PSTN line we only know there is an incoming request when there is incoming call but we don t know the number being called So we are using s to match it where s means start call from call to context start time answer time endtime call time talk time source channel dest channel status 610 19097622990 from internal 1 29 2014 14 28 1 29 2014 14 28 1 29 2014 14 31 153 150 SIP 610 0
245. oice amp Video PAGING AND INTERCOM GROUP The UCM6100 paging and intercom can be used via feature code to a single extension or a paging intercom group This sections describes the configuration of paging intercom group under Web GUI gt PBX gt Call Features gt Paging Intercom CONFIGURE PAGING INTERCOM GROUP e Click on Create New Paging Intercom Group to add paging intercom group Create New Paging Intercom Group Name shipping Extension 6770 Type 2 Way Intercom CO Custom Prompt None Prompt Available Extensions Paging Intercom Group Members 670 Di 672 Figure 103 Paging Intercom Group Table 67 Paging Intercom Group Configuration Parameters Name Configure paging intercom group name Extension Configure the paging intercom group extension Type Select 2 way Intercom or 1 way Page This option is to set a custom prompt for a paging intercom group to announce to caller Click on Prompt it will direct to the page PBX gt Internal Options gt Custom Prompt where users could record new prompt or upload prompt files Custom Prompt Page Intercom Group Select available users from the left side to the paging intercom group Members member list on the right Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 185 of 275 andstream Innovative IP Voice amp Video e Click on e to edit the paging intercom group e Clickon Ul to delete the paging intercom group e Click on Paging Intercom
246. ollowing figure shows a configuration example like this Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 61 of 275 andstream Innovative IP Voice amp Video e lfahost at IP address 192 168 40 7 initiates more than 20 TCP connections to the UCM6102 within 1 minute it will be added into UCM6102 blacklist e This host 192 168 40 7 will be blocked by the UCM6102 for 300 seconds e Since IP address 192 168 40 5 is in whitelist if the host at IP address 192 168 40 5 initiates more than 20 TCP connections to the UCM6102 within 1 minute it will not be added into UCM6102 blacklist It can still establish TCP connection with the UCM6102 Settings gt gt Firewall gt gt Dynamic Defense G Dynamic Defense Dynamic Defense Dynamic Defense Enable w G Periodic Time Interval min 1 Gi Blacklist Update Interval s 300 Gi Connection Threshold 20 GJ Dynamic Defense Whitelist 192 168 40 5 Figure 29 Configure Dynamic Defense FAILZBAN Fail2Ban feature on the UCM6100 provides intrusion detection and prevention for authentication errors in SIP REGISTER INVITE and SUBSCRIBE Once the entry is detected within Max Retry Duration the UCM6100 will take action to forbid the host for certain period as defined in Banned Duration This feature helps prevent SIP brute force attacks to the PBX system Table 19 Fail2Ban Settings Global Settings Enable Fail2Ban The default setting is disabled Please make sure both
247. on the UCM6100 from a backup file users could go to Web GUI gt Maintenance gt Backup gt Local Backup e Alist of previous configuration backups is displayed on the web page Users could click on D of the desired backup file and it will be restored to the UCM6100 e f users have other backup files on PC to restore on the UCM6100 click on Upload Backup File first and select it from local PC to upload on the UCM6100 Once the uploading is done this backup file will be displayed in the list of previous configuration backups for restore purpose Click on gi to restore from the backup file Maintenance gt gt Backup gt gt Local Backup O Create New Backup Upload Backup File If the size of backup file which you want to restore is less than 10M you can click Upload Backup File button to select a local file and then upload and restore Otherwise it is necessary to put the file into a SD or USB card then insert the SD or USB card into UCM and refresh the page to select the backup file to be restored EE BACKUPOPTION Config File v Voice File Voicemail File Voice Records CDR VFAX List of Previous Configuration Backups The files saved in the local disk View 10 v backup 2014aug25 144025 tar 2014 08 25 14 40 49 UTC 07 00 11 16 MB Figure 165 Restore UCM6100 from Backup File A Note e The uploaded backup file must be a tar file with no special characters like 4 amp space in the file name
248. onfigured payload type for DTMF The default setting is 101 Configure to enable disable G 721 compatible The default setting is Yes Configure the payload type for G726 if G 721 Compatible is disabled The default setting is 111 Configure the payload type for ILBC The default setting is 97 Configure the payload type for H 264 The default setting is 99 Configure the payload type for H 263 The default setting is 100 103 UCM6100 Series IP PBX User Manual Page 234 of 275 dstream Innovative IP Voice amp Video IAX SETTINGS The UCM6100 IAX global settings can be accessed via Web GUI gt PBX gt IAX Settings IAX SETTINGS GENERAL Bind Port Bind Address IAX1 Compatibility No Checksums Delay Reject ADSI Music On Hold Interpret Music On Hold Suggest Bandwidth Table 82 IAX Settings General Configure the port number that the IAX2 will be allowed to listen to The default setting is 4569 Configure the address that the IAX2 will be forced to bind to The default setting is 0 0 0 0 which means all addresses Select to configure IAX1 compatibility The default setting is No If selected UDP checksums will be disabled and no checksums will be calculated checked on systems supporting this features The default setting is No If enabled the IAX2 will delay the rejection of calls to avoid DOS The default setting is No Select to enable ADSI phone compatibility The default setting is No Specify whic
249. ontacts please modify the accounts in Extensions page first To modify the read only attributes please edit the corresponding items in Extension page and the phone book will be automatically updated when the change is saved and applied Users can add other phone books for external accounts For those phone books users can edit LDAP attributes add or delete contacts directly ou pbx dc pbx dc com I Total 1 Show 1 1 Goto Figure 33 LDAP Server LDAP Phonebook e Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on Add under LDAP Phonebook section Add Phonebook CO Phonebook Prefix CO Phonebook DN Figure 34 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook DN will be filled with ou people dc pbx dc com Once added users can select to edit the phonebook attributes and contact list see figure below or select to delete the phonebook Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 66 of 275 andstream Innovative IP Voice amp Video Edit Phonebook ou people dc pbx dc com LDAP Attributes New AccountName CallerlIDName Email FirstName LastName Department MobileNumber HomeNumber D D D D D D D Fax Figure 35 Edit LDAP Phonebook e Im
250. onth to clean up Voice Records All the cleaner logs will be listed on the bottom of the page RESET AND REBOOT Users could perform reset and reboot under Web GUI gt Maintenance gt Reset and Reboot To factory reset the device select the mode type first There are two different types for reset e User Data All the data including voicemail recordings IVR Prompt Music on Hold CDR and backup files will be cleared e All All the configurations and data will be reset to factory default Reset amp Reboot Factory Reset Type User Data v User Data All Figure 167 Reset and Reboot SYSLOG On the UCM6100 users could dump the syslog information to a remote server under Web GUI gt Maintenance gt Syslog Enter the syslog server hostname or IP address and select the module level for the syslog information The default syslog level for all modules is error which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen Some typical modules for UCM6100 functions are as follows and users can turn on notic and verb levels besides error level pbx This module is related to general PBX functions chan sip This module is related to SIP calls chan dahdi This module is related to analog calls FXO FXS app meetme This module is related to conference bridge Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 271 of 275 ndstream Innovativ
251. ormation to register and use the extension later 3 Register the extension on your phone with the SIP User ID SIP server and SIP Password information The SIP server address is the UCM6100 IP address 4 When your phone is registered with the extension dial 97 to access the voicemail box Enter the Voicemail Password once you hear Password voice prompt 5 Once successfully logged in to the voicemail you will be prompted with the Voice Mail Main menu 6 You are successfully connected to the PBX system now Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 40 of 275 ndstream Innovative IP Voice amp Video SYSTEM SETTINGS This section explains configurations for system wide parameters on the UCM6100 System settings are under Settings tag on UCM6100 web GUI System settings include User Management Network Seitings Firewall Change Password LDAP server HTTP server Email settings Time Settings NTP Server Recordings Storage and Login Timeout settings USER MANAGEMENT Starting from firmware 1 0 8 11 users could create multiple accounts for different administrators to log in the UCM6100 web GUI This can be configured on web GUI gt Settings gt User Management page USER PRIVILEGES Two privilege levels are supported e Super Admin This is the highest privilege Super Admin can access all pages on UCM6100 web GUI change configuration for all options and execute all the operations Super Admin
252. ort is set to the system login port e g by default 8089 e Protocol is not UDP Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 59 of 275 fream Innovative IP Voice amp Video Create new firewall rule Rule Name GI Action LO Type Gi Service Figure 28 Create New Firewall Rule Table 17 Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule Select the action for the Firewall to perform e ACCEPT Action e REJECT e DROP Select the traffic type e IN Type If selected users will need specify the network interface LAN or WAN for UCM6102 only for the incoming traffic e OUT Select the service type e FTP e SSH e Telnet e TFTP Service SECH e LDAP e Custom If Custom is selected users will need specify Source IP and port Destination IP and port and Protocol TCP UDP or Both for the service Please note if the source or the destination field is left blank it will be used as Anywhere Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 60 of 275 ndstream Save the change and click on Apply button Then submit the configuration by clicking on Apply Changes on the upper right of the web page The new rule will be listed at the bottom of the page with sequence number rule name action protocol type source destination and operation More operations below e Click on to edit the rule e Click on to delete
253. ously along with the extension on the basis of this time condition Other Settings Ring Timeout Auto Record Music On Hold Skip Trunk Auth Dial Trunk Password Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Select which Music On Hold class to suggest to extension when putting it on hold If enabled users will not need enter the PIN Set required by the outbound rule to make outbound calls The default setting is No Configure personal password when making outbound calls via trunk Table 45 FXS Extension Configuration Parameters Specific Time Specific Time Time Condition BATCH ADD EXTENSIONS BATCH ADD SIP EXTENSIONS Click to add Time Condition to configure specific time for this extension Under Web GUI gt PBX gt Basic Call Routes gt Extensions clic
254. permission level with the outbound route s privilege level If the IVR s permission level is higher Permission than or equal to the outbound route s privilege level the call will be allowed to go through Select an audio file to play as the welcome prompt for the IVR Click on Welcome Prompt Prompt to add additional audio file under web GUl gt internal Options gt IVR Prompt Configure the timeout between digit entries After the user enters a digit the user needs to enter the next digit within the timeout If no digit is detected within the timeout the UCM6100 will consider the entries complete The default timeout is 3 seconds Response Timeout After playing the prompts in the IVR the UCM6100 will wait for the DI MF Digit Timeout Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 171 of 275 Response Timeout Prompt Invalid Prompt Response Timeout Repeat Loops Invalid Repeat Loops Language dstream Innovative IP Voice amp Video entry within the timeout in seconds If no DTMF entry is detected within the timeout a timeout prompt will be played The default setting is 10 seconds Select the prompt message to be played when timeout occurs Select the prompt message to be played when an invalid extension is pressed Configure the number of times to repeat the prompt if no DTMF input is detected When the loop ends it will go to the timeout destination if configured or hang up The default se
255. port phonebook from your computer to LDAP server Click on Import Phonebook and a dialog will prompt as shown in the figure below import Phonebook x Import Options Please use UTF 8 encoding when importing a CSV file In Windows or other operating systems it can be opened using Notepad and saved as UTF 8 encoded files Import file Account Number and Phonebook DN is required File export_phonebooks csv ES Cancel Save Figure 36 Import Phonebook The file to be imported must be a CSV file with UTF 8 encoding Users can open the CSV file with Notepad and save it with UTF 8 encoding Here is how a sample file looks like Please note Account Number and Phonebook DN fields are required Users could export a phonebook file from the UCM6100 LDAP phonebook section first and use it as a sample to start with Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 67 of 275 andstream Innovative IP Voice amp Video A B C D E F G H I J 1 First Nam Last Name Account Number CalleriD Name Email Department Mobile Number Home Number Fax Phonebook DN 2 John Doe 1001 1001 IT 1001000000 phonebook 3 Jane Doe 1002 1002 Sales 1002000000 phonebook 4 William Chung 1003 1003 Marketing 1003000000 phonebook 5 Linda Kuo 1004 1004 Accounting 1004000000 phonebook 6 Steve Chang 1005 1005 Support 1005000000 others Figure 37 Phonebook CSV File Format The Phonebook DN field is the same Phonebook Pre
256. r s Email address cannot be found Note The extension s Email address or the Fax s default Email address needs to be configured in order to receive Fax from Email If neither of them is configured Fax will be not be received from Email Fill in the Subject and Message content to be used in the Email when sending the Fax to the users The template variables are e CALLERIDNUM Caller ID Number e CALLERIDNAME Caller ID Name e RECEIVEEXTEN The extension to receive the Fax e FAXPAGES Number of pages in the Fax e VM_DATE The date and time when the Fax is received UCM6100 Series IP PBX User Manual Page 197 of 275 andstream Innovative IP Voice amp Video e Click on ra to edit the Fax extension e Click on ri to delete the Fax extension SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6100 to receive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port Connect Fax machine to the UCM6100 FXS port Connect PSTN line to the UCM6100 FXO port Go to web GUI gt PBX gt Analog Trunks page Create or edit the analog trunk for Fax as below a oN e Fax Mode Make sure Fax Mode option is set to None Edit Analog Trunk psin1 Channels CO Trunk Name pstni Gi SLA Mode Advanced Options Enable Polarity Reversal Current Disconnect Ring Timeout Thresholdims RX Gain 0 TX Gain Use CalleriD wf
257. r some providers it might not be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e f no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Enter the username to register to the trunk from the provider Enter the password to register to the trunk from the provider Codec Preference Firmware Version 1 0 8 12 Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 UCM6100 Series IP PBX User Manual Page 150 of 275 Enable Qualify Qualify Timeout Qualify Frequency Maximum Number of Call Lines Fax Mode dstream Innovative IP Voice amp Video ILBC ADPCM H 264 H 263 H 263p If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeou
258. r the administrator s login and password to access the Web Configuration Menu The default administrator s username and password is admin and admin It is highly recommended to change the default password after login for the first time Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 38 of 275 ndstream Innovative IP Voice amp Video A Note By default the UCM6100 has Redirect From Port 80 enabled Therefore if users type in the UCM6100 IP address in the web browser the web page will be automatically redirected to the page using HTTPS and port 8089 For example if the LCD shows 192 168 40 167 please enter 192 168 40 167 in your web browser and the web page will be redirected to https 192 168 40 167 8089 The option Redirect From Port 80 can be configured under the UCM6100 web GUI gt Settings gt HTTP Server WEB GUI CONFIGURATIONS There are four main sections in the Web GUI for users to view the PBX status configure and manage the PBX e Status Displays PBX status System Status System Events and CDR e PBX To configure extensions trunks call routes zero config for auto provisioning call features internal options IAX settings and SIP settings e Settings To configure user management network settings firewall settings change password LDAP Server HTTP Server Email Settings Time Settings NTP server recording storage and login timeout e Maintenance To perform firmware upgrade
259. r the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options Main Menu 1 New messages 2 Change folders 3 Firmware Version 1 0 8 12 Table 63 Voicemail IVR Menu Sub Menu 1 3 Advanced options 5 Repeat the current message 7 Delete this message 8 Forward the message to another user 9 Save Help Exit 0 New messages 1 Old messages 2 Work messages 3 Family messages 4 Friend messages Cancel 1 Send a reply Sub Menu 2 1 Send a reply 2 Call the person who sent this message 3 Hear the message envelop 4 Leave a message Return to the main menu UCM6100 Series IP PBX User Manual Page 178 of 275 ndstream Innovative IP Voice amp Video Advanced 2 Call the person who sent this message options 3 Hear the message envelop 4 Leave a message Return to the main menu 1 Accept this recording 1 Record your unavailable message 2 Listen to it 3 Re record your message 1 Accept this recording 2 Record your busy message 2 Listen to it 3 Re record your message 0 Mailbox 1 Accept this recording options 3 Record your name 2 Listen to it 3 Re record your message 1 Accept this recording 4 Record temporary greeting 2 Listen to it 3 Re record your message 5 Change your password Return to the main menu VOICEMAIL EMAIL SETTINGS
260. ration rrrnnrrnvrrnnnnrnvrrnnnnrrrrrrnnnnrrnrrnnnnrrnnrnnnnrennrnnnnrennnnnnneennnnnn 56 Figure 26 UCM6102 Port Forwarding Configuration ccccccseseceeceeeeeeeeeeeeeceeeeeeeeeeeesseaeeeeessaaeeeeeeeeaees 57 Figure 27 GXP2160 Web Access Using UCM6102 Port Forwarding 011nnnnnnsannnnnnnnennnnnnnnnnennnnnessnnnnne 58 Figure 28 Create New Firewall ue 60 Figure 29 Configure DAME RTE 62 Figure 30 LDAP Server Ee ue DC Le EE 64 Figure 31 Default LDAP Phonebook DN 65 Figure 32 Default LDAP Phonebook Attributes rrrrnnnrrrrnnnnrvrnnnnennnnnrrnnnnnrnrnnnnrnnnnnnennnnnrennnnsnennnnseennnnssen 65 Figure 33 LDAP Server LDAP Phonebook 66 Figure sd Adda ED AP e Tee el 66 Figure 35 Edit LDAP e ne Le 67 Figure 55 IMPO in Le ne eier 67 Figure 37 Phonebook CSV File Format cccccccccseeeceeceeeeeeeceeeeceeeeeeeeceeeeeeeeeeeseeeeeeeeesaaseeeessaaeeeseseaess 68 Figure 38 LDAP Phonebook After IMPON sieneccscncesennnernvessisavsindansnetsentedvasddseaeneeedenchietuaedeedsdedensssercndesrssndanedet 68 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 11 of 275 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure
261. ration Parameters Basic Settings Provider Name Host Name Transport Keep Trunk CID Disable This Trunk TEL URI Firmware Version 1 0 8 12 Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider s server of the trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only e TCP Only e TLS Only e All UDP Primary UDP is the primary transport protocol when all the other SIP transport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e All TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No If selected the trunk will be disabled If the trunk has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to UCM6100 Series IP PBX User Manual Page 147 of 275 ndstream Innovative IP Voice amp Video the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is disabled Confi
262. red in the UCM6100 web GUI gt Network Settings gt Basic Settings to forward traffic It can be used to define a route when no other routes are available or necessary or used in complementary with existing routing on the UCM6100 as a failover backup and etc Create New Static Route e Click on to create a new static route The configuration parameters are listed in the table below e Once added users can select to edit the static route e Select to delete the static route Table 13 UCM6100 Network Settings gt Static Routes Configure the destination IP address or the destination IP subnet for the UCM6100 to reach using the static route Destination Example IP address 192 168 66 4 IP subnet 192 168 66 0 Configure the subnet mask for the above destination address If left blank the Netmask default value is 255 255 255 255 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 54 of 275 ndstream Example 255 255 255 0 Configure the gateway address so that the UCM6100 can reach the destination via this gateway Gateway address is optional Gateway Example 192 168 40 5 Specify the network interface on the UCM6100 to reach the destination using the static route Interface For UCM6102 LAN interface is eth0 WAN interface is eth1 For UCM6104 LAN1 interface is eth0 WAN interface is eth1 For UCM6108 UCM6116 only LAN interface is available Static routes configuration can be reset from LC
263. revious firmware versions Once upgraded to 1 0 5 14 the device needs to be FULLY RESET and RE CONFIGURED MANUALLY e Added traditional Chinese language for web UI WEB GUI LANGUAGES e Updated LDAP configuration example LDAP SERVER e Added Enable Filter Source Caller ID and Custom Dynamic Route options for outbound route settings Table 57 Outbound Route Configuration Parameters e Added more language support for voice prompt LANGUAGE SETTINGS FOR VOICE PROMPT e Added Ring Group Destination for ring group configuration Table 66 Ring Group Parameters e Added Extension Groups section in web UI EXTENSION GROUPS e Added Pickup Groups section in web Ul PICKUP GROUPS e Added BLF function description BLF AND EVENT LIST e Updated default extension range Table 76 Internal Options General Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 19 of 275 ndstream Innovative IP Voice amp Video e Added sample descriptions for downloaded CDR file DOWNLOADED CDR FILE FIRMWARE VERSION 1 0 4 7 e Asterisk updated to version 1 8 23 1 e Added DID routing support for incoming calls Table 50 Create New SIP Trunk e Added DOD routing support Direct Outward Dialing DOD e Added GXP one button Voicemail access Table 34 SIP Extension Configuration Parameters e Added option Skip voicemail password verification on extension edit page Table 34 SIP Extension Configuration Parameters e Add
264. rmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 200 of 275 ndstream Innovative IP Voice amp Video ASTERISK MANAGER INTERFACE RESTRICTED ACCESS Starting from firmware 1 0 8 11 the UCM6100 supports Asterisk Manager Interface AMI with restricted access AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP IP stream It s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk User could configure AMI parameters on UCM6100 web GUI gt PBX gt Internal Options gt AMI For details on how to use AMI on UCM6100 please refer to the following AMI guide http www grandstream com products ucm series ucm61xx documents ucm6100 ami guide pdf ba Warning Please do not enable AMI on the UCM6100 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6100 system Please be cautious when enabling AMI access on the UCM6100 and restrict the permission granted to the AMI user By using AMI on UCM6100 you agree you understand and acknowledge the risks associated with this Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 201 of 275 ndstream Innovative IP Voice amp Video This page intentiona
265. rnnnnnrvrnnnnnnnnnnrrnnnnnrennnsnnnn 124 FXS Extension Configuration Parameters Features 125 FXS Extension Configuration Parameters Specific Tme 127 Batch Add SIP Extension Parameters n0nnnnaennneannesannnnnrnnsrrnnsrnreranrrosrrrnrnrrrnnnrrsnrersnrernennee 128 Batch Add IAX Extension Parameters A 130 Analog Trunk Configuration Parameters ccccccccccccccsssecceeeeeseeeeeeeeeeceeessaeeseeeeseaeeeeeeseaeeeeeeaas 137 PSTN Detection for Analog Trunk 142 Create New SIP TUNK sii cacsientcsieciax vesatdhcrantiemminviannannnceedeeenisenamedtincsecndenced adcusueeieainhdsd EE 144 SIP Register Trunk Configuration barameters 145 SIP Peer Trunk Configuration Parameters rrrrrrnnnnrnrrrnnnnrrnrrnnnnrnrrnnnnsevnnnnnnsennnnnnssennnnnsssennnnnn 147 Cr ate New Tee 149 IAX Register Trunk Configuration ParaMeters cccccccceseccceeeeeseeeeeseeeeeeeeaeeeeeeeeseeeeeeesaaaeeeess 150 IAX Peer Trunk Configuration Parameters rrrnrrrrnrrnnnnrrrrrnnnnrrnrrnnnnrrnrnnnnnrenrnnnsnsennnnnsnsennnnnsnee 151 SLA Station Configuration Parameieres 155 Outbound Route Configuration Parameters ccccccscsccecceesseceeeseeeeeeeeaeeeseeeeaeaeseeseaeeeeeeeeaaaess 159 Inbound Rule Configuration ParaMeters ccccccccsseccceeeeseeeeeeseeeeeeeeseeseeeeeaeaeeeeeeseaeeeeesaaaeseees 162 Conference Bridge Configuration Parameters ccccccccccssseeceeeeeeeeeeeaeeeeeeeeseeeseeessaaeeeeesaaaees 165 Conference Caller IVR Men 169
266. rooms current users call duration for each user and conference call Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 246 of 275 andstream Innovative IP Voice amp Video Conference Rooms gt 1300 3 Users 6301 Not In Use Figure 138 Conference Room Status Other operations are also available in conference room status section e Click on Conference Rooms the web page will redirect to conference room configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Conference e Click on O to refresh the conference room status e Click on to expand the conference room details e Clickon to hide the conference room details INTERFACES STATUS This section displays interface port connection status on the UCM6100 The following example shows the interface status for UCM6116 with USB SD card LAN port and FXS1 connected 5D Card Figure 139 UCM6116 Interfaces Status Table 94 Interface Status Indicators USB connected USB disconnected J aala SD Card connected SD Card disconnected 7 LAN WAN connected Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 247 of 275 fream Innovative IP Voice amp Video LAN WAN not configured LAN WAN disconnected FXS FXO connected FXS FXO waiting FXS FXO busy FXS FXO not configured FXS FXO disconnected Other operations are also available in interface status section e Click on
267. rward Bus d Forward Busy feature is deactivated The default setting is deactivated Select time condition for Call Forward Busy The available time condition are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Note e Specific has higher priority to Office Times if there is a conflict in CFB Time Condition terms of time period e Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time e Office Time and Holiday could be configured on page Settings gt Time Settings gt Office Time Holiday page CC Settings If enabled UCM6100 will automatically alert this extension when a called Enable CC party is available given that a previous call to that party failed for some reason Ring Simultaneously Ring Simultaneously Enable this option to have an external number ring simultaneously along Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 126 of 275 External Number Time Condition for Ring Simultaneously andstream Innovative IP Voice amp Video with the extension If a register trunk is used for outbound the register number will be used to be displayed for the external number as caller ID number Set the external number to be rang simultaneously is the connection character which will be ignored Ring the external number simultane
268. s Regonly e Caller Consider the callers preferred order ahead of the host s e Host Consider the host s preferred order ahead of the caller s e Disabled Disable the consideration of codec preference all together e Regonly This is almost the same as Disabled except when the requested format is not available The call will only be accepted if the requested format is available Configure ToS bit for preferred IP routing IAX Trunk Options Trunk Frequency Trunk Time Stamps Configure the frequency of trunk frames in milliseconds The default setting is 20 If enabled time stamps will be attached to trunk frames The default setting is No AX SETTINGS STATIC DEFENSE Call Token Optional Max Call Numbers Max Unvalidated Call Numbers Call Number Limits IP or IP Range Firmware Version 1 0 8 12 Table 84 IAX Settings Static Defense Enter a single IP address e g 11 11 11 11 or a range of IP addresses 11 11 11 11 22 22 22 22 for which call token validation is not required Configure the maximum number of calls allowed for a single IP address Configure the maximum number of unvalidated calls for all IP addresses Configure to limit the number of calls for a give IP address of IP range Enter the IP address 11 11 11 11 or a range of IP addresses 11 11 11 11 22 22 22 22 to be considered for call number limits UCM6100 Series IP PBX User Manual Page 236 of 275 dstream Innovative IP Voice amp Vi
269. s made For example login logout delete user Page Operation create trunk and etc Specific Operation Click on to view the options and values configured by this operation User could also filter the operation logs by time condition IP address and or username Configure these conditions and then click on View Operation Logs Operation Log From Date 2014 11 01 00 00 To Date 2014 11 06 15 38 IP Address 192 168 40 173 User Name support e View Operation Logs Delete Searched Operation Logs Delete All Operation Logs View 10 v 2014 11 06 13 49 41 support 192 168 40 173 Operate Successfully Login User Name support 2014 11 06 13 50 01 support 192 168 40 173 Operate Successfully Logout User Name support 2014 11 06 15 02 25 support 192 168 40 173 Operate Successfully Login User Name support 2014 11 06 15 23 10 support 192 168 40 173 Operate Successfully Logout User Name support Total A Show 114 Goto Figure 18 Operation Logs Filter The above figure shows an example that operations made by user support on device with IP 192 168 40 173 from 2014 11 01 00 00 to 2014 11 06 15 38 are filtered out and displayed Delete Searched Operation Logs To delete operation logs users can perform filtering first and then click on to Delete All Operation Logs delete the filtered result of operation logs Or users can click on to delete all operation logs at once Firmware Version 1 0 8 12 UCM61
270. s within a company s PBX system to connect to outside lines directly Create a new DOD Edit DOD 6176518241 5002 4451234567 5005 Total 2 Show 111 Go to ER Figure 83 Edit DOD Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 154 of 275 andstream Innovative IP Voice amp Video SLA STATION Starting from 1 0 7 10 the UCM6100 supports SLA that allows mapping the key with LED on a multi line phone to different external lines When there is an incoming call and the phone starts to ring the LED on the key will flash in red and the call can be picked up by pressing this key This allows users to know if the line is occupied or not The SLA function on the UCM6100 is similar to BLF but SLA is used to monitor external line i e analog trunk on the UCM6100 Users could configure the phone with BLF mode on the MPK to monitor the analog trunk status or press the line key pick up call from the analog trunk on the UCM6100 CREATE EDIT SLA STATION SLA Station can be configured on web GUI gt PBX gt Basic Call Routes gt SLA Station SLA Station Create New SLA Station Delete Selected SLA Station View 10 Station Name fxo1 Total 1 Show 1 1 Goto Figure 84 SLA Station e Click on Create New SLA Station to add a SLA Station e Click on to edit the SLA Station The following table shows the SLA Station configuration parameters e Clickon to delete the SLA Station Tabl
271. secondary trunk to go through Failover Trunk Example The user s primary trunk is a VolP trunk and the user would like to use the PSTN when the VolP trunk is not available The PSTN trunk can be configured as the failover trunk of the VolP trunk Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk Strip Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed p A Specify the digits to be prepended before the call is placed via the trunk repen i Those digits will be prepended after the dialing number is stripped INBOUND ROUTES Inbound routes can be configured via Web GUI gt PBX gt Basic Call Routes gt Inbound Routes e Click on Create New Inbound Rule to add a new inbound route Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 161 of 275 E sen Innovative IP Voice amp Video e Click on Blacklist to configure blacklist for all inbound routes e Click on to edit the inbound route e Click on to delete the inbound route INBOUND RULE CONFIGURATIONS Trunks DID Pattern Privilege Level Default Destination Firmware Version 1 0 8 12 Table 58 Inbound Rule Configuration Parameters Select the trunk to configure the inbound rule
272. ser Manual Page 1 of 275 GH nnovative IP Voice amp Video WEB GU EE EE 39 SAVEAND APPLY CHANGE G ss 40 MAKE YOUR ECH Re BE 40 STEN SETNING are ea cc A E 41 USER MANAGEMENT cpe 41 VEE EEE E a 41 CREATE NEV NEPPE 42 CONCURRENT MUEL USER LOGIN eege hees 44 FERNER 44 NE RR E cres a a acts cusp a e ecteueanestencnse 46 Eeer 46 131 EE EEE EE EE 52 TONEN 54 PORT FORWORDING UCM6102 ON 56 D 58 EE 58 PLEN Eh 61 EELER 62 CHANGE FASSWORD EE esate ReRe E EE E EEs 63 LOAP SERVER EE EE EN EEE EE NE EE 63 LDAP SEVEN GT ER 64 EDAP F AONE TO SEEREN 65 LDAF CLIENT CONFIGURATION S samarbeida ORE Se 69 S RR ERVE R e E T tnaanateascen adanaitaaneetee 70 EMAL SET 71 ME ETNA 72 ACTO TIMC ERR ore E A E E 72 e ERT EE 74 FLEET 74 FOLDA E 76 JM EE arse 78 RECORDINGS STORAGE EE 79 LOGIN TIMEOUT SET TINGS ee 81 TN Le ee beet eee cate ec seen seecnean eo E EAN 83 VENNENE 83 CONFIGURATION ARCHITECTURE FOR END POINT DEVIGE AA 83 AUTO PROVISIONING AR 84 D CONVERT EE EE 87 GLOBAL NR ION 88 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 2 of 275 Gina nnovative IP Voice amp sam EO NE Eege EE 88 EE NE Ne 95 MODEL CONFIGURATION ME 97 VEDEN eege 97 ve RE 100 DEVIGE CONFIGURATION RE 100 IEA NEV DEVOE eria dekade 100 MANAGE ENE hr 101 SPE PP NNN 108 ETEN 113 CREATE NEW USER seine 113 CREATE E EE ERT cepted daria nshaseces eae sceeennt sc saceieuss al dece eects ie ace 113 CREATE NEW IAX EXTENSION ereechen de
273. set to Enable Tel will be used instead of SIP in the SIP request The default setting is disabled Other Settings SRTP Enable SRTP for the call The default setting is No Select Fax mode for this user The default setting is None Fax Mode e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 129 of 275 dstream Innovative IP Voice amp Video detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only SE Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All l If enabled users will not need enter the PIN Set required by the Skip Trunk Auth outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs are Codec Preference PCMU PCMA GSM AAL2 G 726 32 G 722
274. sioning Three methods of auto provisioning are used Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 84 of 275 fream Innovative IP Voice amp Video SIP End Device Discover Device Assign Extension to Device Create XML Config Fil Se OE Download Config File Send Downloading URL to Device Reboot Get Provisioned Figure 52 UCM6100 Zero Config e SIP SUBSCRIBE When the phone boots up it sends out SUBSCRIBE to a multicast IP address in the LAN The UCM6100 discovers it and then sends a NOTIFY with the XML config file URL in the message body The phone will then use the path to download the config file generated in the UCM6100 and take the new configuration e DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function When the phone restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66 for example https 192 168 2 1 8089 zccgi The phone will then use the path to download the config file generated in the UCM6100 e mDNS When the phone boots up it sends out mDNS query to get the TFTP server address The UCM6100 will respond with its own address The phone will then send TF TP request to download the XML config file from the UCM6100 To start the auto provisioning process
275. ss IP address and firmware version optional in the corresponding field 2 Basic settings will show a list of settings based on the model selected in step 1 Users could assign extensions to accounts assign functions to Line Keys and Multiple Purposed Keys if supported on the selected model 3 Click on Create New Device to save the configuration for this device Create New Device Model GRANDSTREAM GAV3275 vw MAC Address 000B825EGGE2 IP Address 192 168 40 132 Version 1 0 1 50 Basic Accounts Account 1 Account 6 Line Key Setting Line 1 fl Create New Device Figure 60 Create New Device MANAGE DEVICES The device manually created or discovered from Auto Discover will be listed in the web Ul gt PBX gt Zero Config gt Zero Config page Users can see the devices with their MAC address IP address vendor model and etc 000B822A852C 192 168 40 3 GRANDSTREAM GXP2100 000B822B0B34 GRANDSTREAM GXP2120 000B822B2D94 192 168 40 143 GRANDSTREAM GXP2110 Figure 61 Manage Devices e Clickon to access the web Ul of the phone Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 101 of 275 dstream Innovative IP Voice amp Video e Clickon to edit the device configuration A new dialog will be displayed for the users to configure Basic settings and Advanced settings Basic settings have the same configurations as displayed when manually creating a new device i e
276. sses that are considered inside of the NAT network Multiple entries are allowed If not configured the external IP address will not be set correctly A sample configuration could be as follows 192 168 0 0 16 UCM6100 Series IP PBX User Manual Page 240 of 275 SIP SETTINGS TOS TOS For SIP ToS For RTP Audio TOS For RTP Video Default Incoming Outgoing Registration Time Max Registration Subscription Time Min Registration Subscription Time Music On Hold Interpret Music On Hold Suggest Enable Relaxed DTMF DTMF Mode RTP Timeout RTP Hold Timeout Trust Remote Party ID Send Remote Party ID Firmware Version 1 0 8 12 san Innovative IP Voice amp Video Table 90 SIP Settings ToS Configure the Type of Service for SIP packets The default setting is None Configure the Type of Service for RTP audio packets The default setting is None Configure the Type of Service for RTP video packets The default setting is None Configure the default duration in seconds registration The default setting is 120 of incoming outgoing Configure the maximum duration in seconds of incoming registration and subscription allowed by the UCM6100 The default setting is 3600 Configure the minimum duration in seconds of incoming registration and subscription allowed by the UCM6100 The default setting is 60 Configure the Music On Hold class for the channel when being put on hold This is used when the Music On Hold
277. t the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds The maximum number of concurrent calls using the trunk The default settings 0 which means no limited Select Fax mode The default setting is None e None Disable Fax e Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under web Ul gt PBX gt Internal Options gt Fax T 38 Table 55 IAX Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Keep Trunk CID Disable This Trunk Caller ID Firmware Version 1 0 8 12 Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VolP provider s server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No If selected the trunk will be disabled Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers It
278. t Data Sync Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 267 of 275 andstream Innovative IP Voice amp Video Maintenance gt gt Backup gt gt Data Sync 3 Manage Configuration Network Backups Backup your voice records voicemails CDR Fax every day via SFTP protocol automatically Backup Configuration Gi Enable Backup w G Account root ent e O Gi Server Address ucm61xx backup com G Backup Time 1 ES Backup Log Figure 164 Data Sync Table 102 Data Sync Configuration Enable Backup Enable the auto backup function The default setting is No Account Enter the Account name on the SFTP backup server Password Enter the Password associate with the Account on the SFTP backup server Server Address Enter the SFTP server address Backup Time Enter 0 23 to specify the backup hour of the day Before saving the configuration users could click on Test Connection The UCM6100 will then try connecting the server to make sure the server is up and accessible for the UCM6100 Save the changes and all the backup logs will be listed on the web page After data sync is configured users could also manually synchronize all data by clicking on MUSEER instead of waiting for the backup time interval to come Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 268 of 275 dstream Innovative IP Voice amp Video RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration
279. t Model Update first as those products are more often used as needed After downloading the model template it will show in the dropdown list for Model selection when editing the model template e Clickon to download the template e Click on to upgrade the model template Users will see this icon available if the device model has template updated in the UCM6100 Update Model Packages Grandstream GSWave Grandstream GXW4008 Grandstream GXW4108 Grandstream Surveillance Total 4 Show 1 1 Goto Figure 59 Template Management DEVICE CONFIGURATION On web GUI page PBX gt Zero Config gt Zero Config users could create new device delete existing device s make special configuration for a single device or send NOTIFY to existing device s CREATE NEW DEVICE Besides configuring the device after the device is discovered users could also directly create a new device and configure basic settings before the device is discovered by the UCM6100 Once the device is plugged in it can then be discovered and provisioned This gives the system administrator adequate time to set up each device beforehand Click on Create New Device and the following dialog will show Follow the steps below to create the configurations for the new device Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 100 of 275 andstream 1 Firstly select a model for the device to be created and enter its MAC addre
280. t setting is Never e Yes The UCM6100 will send 180 Ringing followed by 183 Session Progress and in band audio e No The UCM6100 will send 180 Ringing if 183 Session Progress has not been sent yet If audio path is established already with 183 then send in band ringing e Never Whenever ringing occurs the UCM6100 will send 180 Ringing as long as 2000K has not been set yet Inband ringing will not be generated even the end point device is not working properly Configure the user agent string for the UCM6100 If enabled compact SIP headers will be sent The default setting is No If enabled user phone will be added to URI that contains a valid phone number The default setting is No UCM6100 Series IP PBX User Manual Page 242 of 275 andstream Innovative IP Voice amp Video STATUS AND REPORTING PBX STATUS The UCM6100 monitors the status for Trunks Extensions Queues Conference Rooms Interfaces and Parking lot It presents administrators the real time status in different sections under web GUI gt Status gt PBX Status Trunks G 5 Conference Rooms G Status 1 users L nn Reachable PeerSIPTrunk 1001 00 00 00 Total 1 Show 1 1 Gol JE Interfaces Status Extensions G d SD Card All Analog IAX SIP Ring Groups Voicemail Groups GE Status 1000 UCM FXS 1002 Jack White g 1001 William Tsai Messages Queues G 1003 Jane Doe 1004 John Doe Mes es 0 SIP No C
281. tance transmission charges Telephone facsimile machines manufactured on and after December 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after December 13 1995 must comply with the requirements of this section This equipment cannot be used on public coin phone service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information
282. tch Configure Voicemail password digits only for the users e User Random Password A random password in digits will be automatically generated It is recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files When user dials voicemail code the password verification IVR is skipped If enabled this would allow one button voicemail access By default this option is disabled Max Number of Calls Require Call Token Configure the maximum number of calls allowed for each remote IP address Configure to enable disable requiring call token If set to Auto it might lock out users who depend on backward compatibility when peer authentication crede
283. te upgrading without a local TFTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their devices via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HI TP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http www solarwinds com products freetools free tftp server aspx http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server Connect the PC running the TFTP server and the UCM6100 to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the TFTP server in the UCM6100 web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the UCM6100 End users can also choose to download a free HTTP server from http httpd apache org or use Microsoft IIS web server BACKUP The UCM6100 configuration can be backed up locally or via network The backup file will be used to restore the configuration on UCM6100 when necessary LOCAL BACKUP Users could backup the
284. tion Cancel Save Figure 114 Configure Inbound Rule for Fax Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 199 of 275 andstream Now the Fax configuration is done When there is an incoming Fax calling to the PSTN number for the FXO port it will send the Fax to the Fax machine SAMPLE CONFIGURATION FOR FAX TO EMAIL The following instructions describes a sample configuration on how to use Fax to Email feature on the UCM6100 1 Connect PSTN line to the UCM6100 FXO port 2 Goto UCM6100 web GUI gt Internal Options gt Fax T 38 page Create a new Fax extension Create New Fax Extension Extension Name Fax CO Email Address Faxtest ucm6100mycompany com Figure 115 Create Fax Extension 3 Go to UCM6100 web GUI gt Basic Call Routes gt Analog Trunks page Create a new analog trunk Please make sure Fax Detection is set to No 4 Goto UCM6100 web GUI gt Basic Call Routes gt Inbound Routes page Create a new inbound route and set the default destination to the Fax extension Create New Inbound Rule Trunks AnalogTrunks PSTN1 CO DID Pattern G Default Destination Time Condition Click to add Time Condition Cancel Save Figure 116 Inbound Route to Fax Extension 5 Once successfully configured the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest ucm6100mycompany com as attachment Fi
285. to O it will keep ringing The default setting is 30 seconds Note The actual ring timeout might be overridden by users if the phone has ring timeout settings as well If enabled calls on this ring group will be automatically recorded The default setting is No The recording files can be accessed from web GUI gt CDR gt Recording Files If enabled users could select extension voicemail ring group IVR call queue voicemail group as the destination if the call to the ring group has no answer Secret and Email address are required if voicemail is selected as the destination Configure the password to access the ring group extension s voicemail Note The password has to be at least 4 characters Configure the Email address of the ring group extension s voicemail If Attach Recordings to E mail is enabled from Web GUI gt PBX gt Voicemail gt Voicemail Email Settings the voicemail can be sent to the ring group s Email address as attachment Edit Ring Group 6400 Firmware Version 1 0 8 12 Ring Group Name Shipping Extension 656 657 658 659 660 AA1 6400 Available Extensions Ring Group Members Ring Group Options Ring Strategy Ring simultaneously w G Ring Timeout on Each Member s Enable Destination G Auto Record G Default Destination V MainVoiceMenu e Save Figure 102 Ring Group Configuration UCM6100 Series IP PBX User Manual Page 184 of 275 ndstream Innovative IP V
286. to use Manage Music On Hold Create New MOH Class Music On Hold Classes default T e Upload an 8 KHz Mono Music file file size under 5M Choose file to upload mm Upload List of Sound Files Delete Selected Sound Files View 10 Sound File macroform cold_day wav WI macroform robot dity wav WI macroform the_simplicity wav WI manolo camp morning coffee way i reno project system wav IW First Prev Next J Last Figure 111 Music On Hold Default Class Total 5 Show 11 Goto e Click on Create New MOH Class to add a new Music On Hold class Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 195 of 275 ndstream Innovative IP Voice amp Video Click on p to configure the MOH class sort method to be Alpha or Random for the sound files Click on II next to the selected Music On Hold class to delete this Music On Hold class Ea Click on L1 to select music file from local PC and click on t to start uploading The music file uploaded has to be 8 KHz Mono format with size smaller than 5M Click on 11 next to the sound file to delete it from the selected Music On Hold Class Delete Selected Sound Files Select the sound files and click on to delete all selected music on hold files A Note Once the MOH file is deleted there are two ways to recover the music files Users could download the MOH file from this link After downloading and unzip the pack users cou
287. tration Username Password Auth ID Auto Record Firmware Version 1 0 8 12 Table 50 Create New SIP Trunk Select the VoIP trunk type e Peer SIP Trunk e Register SIP Trunk Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider s server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No If selected the trunk will be disabled If the trunk has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is disabled Select whether the trunk needs to register on the external server or not when Register SIP Trunk type is selected The default setting is No Enter the username to register to the trunk from the provider when Register SIP Trunk type is selected Enter the password to register to the trunk from the provider when Register SIP Trunk is selected Enter the Authentication ID for Register SIP Trunk type Enable automatic recording for the calls using this trunk for SIP trunk only The default setting is disabled The recording files can be accessed under web GUI gt C
288. tting is 3 Configure the number of times to repeat the prompt if the DTMF input is invalid When the loop ends it will go to the invalid destination if configured or hang up The default setting is 3 Select the voice prompt language to be used for this IVR The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Key Pressing Events Key Press Event Press 0 Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 8 Press 9 Press Timeout Invalid Firmware Version 1 0 8 12 Select the event for each key pressing for 0 9 Timeout and Invalid The event options are e Extension e Voicemail e Conference Rooms e Voicemail Group e IVR e Ring Group e Queues e Page Group e Fax e Custom Prompt e Hangup e DISA e Dial By Name e External Number e Callback UCM6100 Series IP PBX User Manual Page 172 of 275 Andstream Innovative IP Voice amp Video CREATE CUSTOM PROMPT To record new IVR prompt or upload IVR prompt to be used in IVR click on Prompt next to the Welcome Prompt option and the users will be redirected to Custom Prompt page Or users could go to Web G
289. ttp www grandstream com support fag qnu_gpl Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 16 of 275 ndstream Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of the UCM6100 user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 8 11 e Added recording files store management RECORDINGS STORAGE e Added AMI access restricted ASTERISK MANAGER INTERFACE RESTRICTED ACCESS e Added LDAP Phonebook Import Export support LDAP PHONEBOOK e Added Callback feature CALLBACK FEATURE e Added Busy Camp on Call Completion feature BUSY CAMP ON e Added external number calling via extension Table 36 SIP Extension Configuration Parameters Feature e Added end point firmware management support to allow end point device to upgrade via UCM6100 local storage or USB media Table 29 Global Policy Parameters Maintenance e Added link to access phone web GUI in Zero Config MANAGE DEVICES e Added model update support to download model templates for surveillance and GSwave MODEL UPDATE e Added filter for searching in Alert Log ALERT LOG e Added DAHDI Out Line Selection Table 48 Analog Trunk Configuration Parameters e Added automatic CDR download CDR e Added multi user management and concurrent user login support USER MANAGEM
290. tus gt Resource Usage Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 251 of 275 fream Innovative IP Voice amp Video SYSTEM EVENTS The UCM6100 can monitor important system events log the alerts and send Email notifications to the system administrator ALERT EVENTS LIST The system alert events list can be found under Web GUI gt Status gt System Events gt Alert Events List The following event are currently supported on the UCM6100 which will have alert and or Email generated if occurred Disk Usage Modify Admin Password Memory Usage System Reboot System Update System Crash Register SIP Failed Register SIP Trunk Failed Restore Config User Login Success User Login Failed SIP Internal Call Failure SIP Outgoing Call through Trunk Failure Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status Clickon to configure the parameters for each event See examples below 1 Disk Usage Alert Settings Disk Usage Gi Detect Cycle 1 minute s e G Alert Threshold Save Figure 143 System Events gt Alert Events Lists Disk Usage Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 252 of 275 Andstream Innovative IP Voice amp Video e Detect Cycle The UCM6100 will perform the internal disk usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the
291. u and return to the conference Conference User IVR Menu 1 Mute unmute yourself Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Increase your volume CO N OO A Exit the caller menu and return to the conference A Note When there is participant in the conference the conference bridge configuration cannot be modified RECORD CONFERENCE The UCM6100 allows users to record the conference call and retrieve the recording from web GUI gt PBX gt Call Features gt Conference Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 169 of 275 ndstream Innovative IP Voice amp Video To record the conference call when the conference bridge is in idle enable Record Conference from the conference bridge configuration dialog Save the setting and apply the change When the conference call starts the call will be automatically recorded in wav format The recording files will be listed as below once available Users could click on to download the recording or click on to delete the recording Users could also delete all recording files by clicking on Delate All Recording Files or delete multiple recording files at once by clicking on Delete Selected Recording Files after selecting the recording files Conference Recordings Delete Selected Recording Files Delete All Recording Files to i meetme conf rec 6300 1407280814 30 0
292. ual Page 232 of 275 FXS Opermode FXS TISS Override PCMA Override Boost Ringer Fast Ringer Low Power Ring Detect FXS MWI Mode E ten Innovative IP Voice amp Video Threshold Current Limiting TIP RING voltage adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is United States of America USA Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is United States of America USA Configure to enable or disable override Two Wire Impedance Synthesis TISS The default setting is No If enabled users can select the impedance value for Two Wire Impedance Synthesis TISS override The default setting is 6000 Select the codec to be used for analog lines North American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Configure whether normal ringing voltage 40V or maximum ringing voltage 89V for analog phones attached to the FXS port is required The default setting is Normal Configure to increase the ringing speed to 25HZ This option can be used with Low Power option T
293. under Web GUI gt PBX gt Zero Config gt Zero Config Settings fill in the auto provision information Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 85 of 275 PBX gt gt Zero Config gt gt Zero Config Settings Zero Config Settings Enable Zero Config G Enable Automatic Configuration Assignment Extension Assignment ndstream Innovative IP Voice amp Video S Auto provision automatically provides an extension to the device There are three methods of auto provision SIP SUBSCRIBE DHCP Option 66 and mDNS For example when the device boots up it will send SIP SUBSCRIBE multicast in the LAN The PBX will find it create an account and return a URL ofthe config file for the device to download G Automatically Assign Extension Zero Config Extension 5000 6299 Zero Config Extension Segment Segment Pick Extension Segment 4000 4999 Pick Extension Seqment G Enable Pick Extension Pick Extension Period hour Save Enable Zero Config Enable Automatic Configuration Assignment Automatically Assign Extension Zero Config Extension Segment Enable Pick Extension Firmware Version 1 0 8 12 Figure 53 Auto Provision Settings Table 25 Auto Provision Settings Enable or disable the zero config feature on the PBX The default setting is enabled By default this is disabled If disabled when SIP device boots up the UCM6100 will not send the SIP device the URL to do
294. used as SNED key after dialing the number on the analog phone The default setting is Yes Configure the RX gain for the receiving channel of analog FXS port The valid range is 30dB to 6dB The default setting is 0 Configure the TX gain for the transmitting channel of analog FXS port The valid range is 30dB to 6dB The default setting is 0 Configure the minimum period of time in milliseconds that the hook flash must remain unpressed for the PBX to consider the event as a valid flash event The valid range is 30ms to 1000ms The default setting is 200ms Configure the maximum period of time in milliseconds that the hook flash must remain unpressed for the PBX to consider the event as a UCM6100 Series IP PBX User Manual Page 124 of 275 dstream Innovative IP Voice amp Video valid flash event The minimum period of time is 256ms and it can t be modified The default setting is 1250ms If enabled a polarity reversal will be marked as received when an outgoing call is answered by the remote party For some countries a Enable Polarity Reversal polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as hangup on a polarity reversal The default setting is Yes Specify ON OFF or a value the power of 2 from 32 to 1024 as the number of taps of cancellation Note When configuring the number of taps the number 256 is not translated Echo Cancellation into 256ms o
295. ute the media steams from SIP endpoints through itself If enabled the PBX will attempt to negotiate with the Can Reinvite endpoints to route the media stream directly It is not always possible for the PBX to negotiate endpoint to endpoint media routing The default setting is No Select DTMF mode for the user to send DIMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mode Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentication of incoming INVITE messages is not required Insecure e No Normal IP based peers matching and authentication of incoming INVITE The default setting is Port l If enabled empty SDP packet will be sent to the SIP server periodically to Enable Keep alive Se keep the NAT port open The default setting is Yes K ive F Configure the number of seconds for the host to be up for Keep alive The eep alive Frequenc j 2 g default setting is 60 seconds If the end device phone has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will TEL URI be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If
296. utes e 5 minutes e 15 minutes e 30 minutes e Unlimited Configure the minimum duration in seconds of a voicemail message Messages will be automatically deleted if the duration is shorter than the Min Message Time The default setting is 3 seconds The available options are e No minimum Min Effective Message Time er e 2 seconds e 3 seconds e 4 seconds e 5 seconds Note Silence and noise duration are not counted in message time If enabled the caller ID of the user who has left the message will be Announce Message Caller ID oe l l announced at the beginning of the voicemail message The default setting Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 177 of 275 Announce Message Duration Play Envelope Allow User Review is No Gs Innovative IP Voice amp Video If enabled the message duration will be announced at the beginning of the voicemail message The default setting is No If enabled a brief introduction received time received from and etc of each message will be played when accessed from the voicemail application The default setting is Yes If enabled users can review the message following the IVR before sending the message out The default setting is No ACCESS VOICEMAIL If the voicemail is enabled for UCM6100 extensions the users can dial the voicemail access feature code by default 98 or 97 to access the extension s voicemail The users will be prompt to ente
297. ve Users can see the preview of the device configuration in Advanced settings There is no model template configured for GXV3275 Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 111 of 275 dstream Innovative IP Voice amp Video Edit Device 000B82642EE0 5 Customize Device Settings Preview Modify Customize Settings Phone O Model Templates Accounts Available Account 1 Account Active Yes Account Name 1008 SIP Server 192 168 40 77 Outbound Proxy SIP User ID 1008 Authenticate ID 1008 Authenticate Password admini Unavailable voicemail User ID 97 iobai Templates em Localization Available Selected Defaut Model Template Date and Time Date Format D Time Format 24 Hour Clock ES SEN Maintenance p Modify Global Policy Upgrade and Provision cane Figure 71 Zero Config Sample Device Preview 3 10 Click on Apply Changes to apply saved changes 11 On the web Ul gt PBX gt Zero Config gt Zero Config page click on O to send NOTIFY to trigger the device to download config file from UCM6100 Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6100 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it s not specified in the glob
298. vers The field can be left blank if the LDAP server allows anonymous binds Configure the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds Configure the filter used for number lookups Please refer to user manual for more details Configure the filter used for name lookups Please refer to user manual for more details Select the protocol version for the phone to send the bind requests The default value is 3 Specify the name attributes of each record which are returned in the LDAP search result Example e gn e cnsn description Specify the number attributes of each record which are returned in the LDAP search result Example e telephoneNumber e teleohoneNumber Mobile Configure the entry information to be shown on phone s LCD Up to 3 fields can be displayed Example e cn sn telephoneNumber Specify the maximum number of results to be returned by the LDAP server Valid range is 1 to 3000 The default value is 50 Specify the interval in seconds for the server to process the request and client waits for server to return Valid range is 0 to 180 The default value is 30 Specify whether the searching result is sorted or not The default setting is No Configure to enable LDAP number searching when receiving calls The default setting is No Configure to enable LDAP number searching when making calls The default setting is No Configures the d
299. voicemail password for the users to check voicemail Voicemail Password messages Email Address Configure the Email address for the voicemail group extension Select available mailboxes from the left list and add them to the right list Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 181 of 275 ndstream Innovative IP Voice amp Video This page intentionally left blank Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 182 of 275 ndstream Innovative IP Voice amp Video RING GROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members This section describes the ring group configuration on the UCM6100 CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI gt PBX gt Call Features gt Ring Group Create New Ring Group Extension Ring Group Name Members 6400 techsupport 6005 6006 6007 Figure 101 Ring Group e Click on Create New Ring Group to add ring group e Click on to edit the ring group The following table shows the ring group configuration parameters e Clickon to delete the ring group Table 66 Ring Group Parameters Configure ring group name to identify the ring group Letters digits and Ring Group Name are allowed Extension Configure the ring group extension Select
300. will show and can be used for the UCM6100 settings 1 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Analog Trunks page 2 Click to edit the analog trunk created for the FXO port 3 Inthe dialog window to edit the analog trunk go to Tone Settings section and there are two methods to set the busy tone e Tone Country The default setting is United States of America USA e PSTN Detection Firmware Version 1 0 8 12 UCM6100 Series IP PBX User Manual Page 140 of 275 Tone Settings GJ Busy Detection GJ Congestion Detection GJ Tone Country Gi Busy Tone GJ Congestion Tone PSTN Detection Yes e G Busy Tone Count Yes e Gi Congestion Count United States of America USA EA mrs Em rt Cirrus EN E mn JET ag f1 48 0060 50 f2 62060 50 c 500 500 f1 48062 50 f2 62000 50 c 250 250 Cancel Save Figure 78 UCM6100 FXO Tone Settings 4 Click on Detect to start PSTN detection Edit Analog Trunk trunk 1 G Detect model Auto Detect Source Channel to be detected Destination Channel Destination Number Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 79 UCM6100 PSTN Detection andstream Innovative IP Voice amp Video e lf there are two FXO ports connected to PSTN lines use the following settings for auto detection Detect Model Auto Detect Source
301. wnload the config file and therefore the SIP device will not be automatically provisioned by the UCM6100 Note When disabled SIP devices can still be provisioned by manually sending NOTIFY from the UCM6100 which will include the XML config file URL for the SIP device to download If enabled when the device is discovered the PBX will automatically assign an extension within the range defined in Zero Config Extension Segment to the device The default setting is disabled Click on the link Zero Config Extension Segment to specify the extension range to be assigned if Automatically Assign Extension is enabled The default range is 5000 6299 Zero Config Extension Segment range can be defined in web Ul gt PBX gt Internal Options gt General page gt Extension Preference section Auto Provision Extensions If enabled the extension list will be sent out to the device after receiving UCM6100 Series IP PBX User Manual Page 86 of 275 ndstream Innovative IP Voice amp Video the device s request This feature is for the GXP series phones that support selecting extension to be provisioned via phone s LCD The default setting is disabled Click on the link Pick Extension Segment to specify the extension list to be sent to the device The default range is 4000 to 4999 Pick Extension Pick Extension Segment Segment range can be defined in web Ul gt PBX gt Internal Options gt General page gt Extension Preference section

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