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d-COLOR MF3300 / MF3800

1. 3 Close the Right Door of Tray 2 3 1 8 d Color MF 3300 3800 1 2 Cleaning 1 Cleaning the Paper Feed Roller of the ADF 1 Open the ADF Cover 3 Close the ADF Cover d Color MF 3300 3800 1 9 1 Cleaning 1 2 1 2 3 Cleaning the Laser Lenses This machine has four laser lenses Follow the steps shown below to clean all the laser lenses v Laser Lens Cleaning Tool is stored in the Front Cover 1 Open the Front Cover 2 Take out the Laser Lens Cleaning Tool 3 Pull out the Waste Toner Bottle as well as the Toner Cartridge and Imaging Unit of the target color 3 For information on how to remove a Toner Cartridge refer to page 2 4 Inclining the Toner Car tridge may cause toner to spill 3 For information on how to remove a Waste Toner Bottle refer to page 2 13 Inclining the Waste Toner Bottle may cause toner to spill 3 For information on how to remove an Imaging Unit refer to page 2 8 Cover the removed Imaging Unit with a cloth to keep from being affected by light 10 d Color MF 3300 3800 1 2 Cleaning 1 4 Align to the Print Head Glass then insert the Laser Lens Cleaning Tool inside with the sponge side facing downward then move it back and forth several times 3 Repeat this operation for all the Print Head Glass 5 3 For information on how to install a Toner Cartridge refer to page 2 4 gt For information on how to install Waste
2. 4 10 4 5 Cannot perform fax internet fax a 4 11 4 5 1 Cannot perform Fax TX uhu au as akaqa 4 11 4 5 2 RX sau nanta aaah uh 4 12 4 6 Cannot perform CON iio 4 13 4 7 Trouble in use of Finisher 5 J 4 15 4 8 Major messages and actions 4 16 Warning MEesSag s pde Baa bal iau oale d able aaa ua b pile ata da aa Ela Sa 4 16 Error MESSAGES ciuda 4 17 Service Call Rc 4 19 5 1 Checkingithe counter a car ati 5 3 Contents 2 d Color MF 3300 3800 1 Cleaning This Machine 1 1 Before getting started 1 1 Cleaning This Machine NOTICE Thoroughly read all the precautions and warning labels and be sure to follow their instructions These labels are provided inside the door of this machine or inside the machine 1 1 Before getting started Carefully handle this machine so that you can use it for an extended period of time A failure caused by in correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine it may reduce printing quality We recommend that you periodically clean this machine Follow the guideline shown below
3. d Color MF 3300 3800 LT 6 Index C Network Scan 4 10 Paper Jam 3 16 Power Supply 4 3 Print 4 4 Print Quality 4 7 Touch Panel 4 3 Cleaning ADF 1 9 Control Panel 1 5 Exhaust Air Duct 1 5 Laser Lenses 1 10 Manual Feed Tray 1 7 Original Cover Pad 1 6 Original Glass 1 6 Outer Covers 1 5 Paper Feed Unit 1 8 Tray 1 1 8 Consumables Check 2 3 Replace 2 4 Counter 5 3 Fusing Unit Replace 2 22 Waste Toner Bottle Replace 2 13 Imaging Unit Replace 2 8 M Messages 4 16 Consumables Replacement 2 3 Error 4 17 Warning 4 16 P Paper Jam ADF 3 10 Duplex Option 3 11 Fusing Unit 3 12 Manual Feed Tray 3 4 Paper Feed Unit 3 9 Transfer Roller 3 4 Tray 1 3 6 5 Service 4 19 Toner Cartridge 2 4 Handle 2 4 Replace 2 5 Store 2 4 Transfer Belt Replace 2 16 Transfer Roller Replace 2 14 Troubleshooting Copy 4 13 Fax RX 4 12 Fax TX 4 11 Internet Fax RX 4 12 Internet Fax TX 4 11 d Color MF 3300 3800 d Color MF 3300 3800 DIRECTIVE 2002 96 EC ON THE TREATMENT COLLECTION RECYCLING AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS INFORMATION 1 FOR COUNTRIES IN THE EUROPEAN UNION EU The disposal of electric and electronic devices as solid urban waste is strictly prohibited it must be collected separately The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the environment Offenders
4. A conflict message saying unable to config ure or function will be canceled appears Have you set up func tions that cannot be used in combination Check what functions are enabled and redo the selection of functions Cannot print according to the settings you have configured The settings may not be configured correctly Even though a combina tion of functions may be enabled in the printer driver that combination may not be available on this machine Check the setting of each item of the printer driv er The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing Correct the settings in the application Images are not printed correctly Is there sufficient com puter memory available Simplify the images to reduce the data size Paper is not fed from the specified paper tray Does the specified paper tray contain paper of the correct size orientation Load paper of the appropriate size and orienta tion into the paper tray 4 6 d Color MF 3300 3800 4 3 Cannot print 4 3 2 Description of problem Problems on print quality Cause Remedy No data is printed A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Uni
5. 2 2 11 Carefully insert the new Transfer Belt Unit along the guides at the right and left Insert the Transfer Belt Unit horizontally Not doing so may damage the surface gt Insert the Transfer Belt to the back 12 Lift the Transfer Belt Unit guide 13 Pull out the protection sheet 2 19 d Color MF 3300 3800 2 Replacing consumables 2 2 14 Close the Right Door 3 For information on how to install a Toner Cartridge refer to page 2 4 3 For information on how to install a Waste Toner Bottle refer to page 2 13 3 For information on how to install an Imaging Unit refer to page 2 8 1 6 Close the Front Cover 17 Connect the power cable then turn the power of this machine on 18 Select Utility Administrator Settings System Settings Expert Adjustment Life New Release Image Transfer Belt Unit then reset the counter 2 20 d Color MF 3300 3800 2 2 Replacing consumables 2 2 2 6 Replacing a Toner Filter v Transfer Belt Unit contains Toner Filter 1 Pull the Filter Case out of the main unit 2 Push the Toner Filter from the bottom and take it out of the case 3 Take anew Toner Filter out of the plastic bag 3 Place the used Toner Filter in the plastic bag the new Toner Filter came in 4 Insert the new Toner Filter into the case d Color MF 3300 3800 2 21 Replacing consumables 2 2 2 2 7 5 Attach the Filte
6. No fax can be received if the toner is ex hausted Replace the Toner Cartridge d Color MF 3300 3800 4 6 Cannot perform copy 4 4 6 Cannot perform copy Description of problem Check points Remedy Copying does not start Are the doors of the machine securely closed Close the doors of the machine secure ly Has paper of the correct size for the original been loaded into the paper tray Load paper of the appropriate size into the paper tray The original does not feed Is the ADF slightly open Securely close the ADF Is the original one that does not meet the specifications Check that the original is one that can be loaded into the ADF Has the original been posi tioned correctly Position the original correctly The image is light Is Light specified for the density setting Tap Density on the copy main screen to adjust density Is the paper damp Replace with new dry paper The image is dark Is Dark specified for the density setting Tap Density on the copy main screen to adjust density Was the original not pressed close enough against the Original Glass Position the original so that it is pressed closely against the Original Glass The image is partially ob scured or blurry Is the paper damp Replace with new dry paper Was the original not pressed close enough against the Original Glass Position
7. Pull the lever 1 then open the Right Door 1 3 When opening the Right Door Carefully pull out the jammed paper 2 d Color MF 3300 3800 3 When a paper jam has occurred 3 2 3 Close the Right Door 3 2 7 Clearing a paper jam in the Fusing Unit Z CAUTION e The area around the fusing unit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance 3 12 d Color MF 3300 3800 3 2 When a paper jam has occurred Clear procedure 1 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance 2 d Color MF 3300 3800 3 When a paper jam has occurred 3 2 4 Carefully pull out the jammed paper NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller 5 Close the Fusing Cover 3 14 d Color MF 3300 3800 When a paper jam has occurred 3 2 Press down the levers 2 places 6 DS EKO OOS Ae ES 5 d M ya y VC NS ae lt ANZ
8. When cleaning the inside of this machine or clearing a paper jam exercise care not to touch around the Fusing Unit because internal components such as the Fusing Unit may be hot Do not place any objects on this machine To clean this machine use a soft cloth Do not spray detergent directly on the surface of this machine If detergent gets into this machine through holes slots etc it may damage internal circuits Do not use abrading or corrosive agents including solvents such as alcohol benzene or thinner to clean this machine When using detergent such as neutral detergent try it on an obscure part of this machine to check its effectiveness To clean this machine do not use a sharp or textured object such as a wire plastic cleaning pad or brush When you close the door of this machine do it carefully Do not do anything that might make this ma chine oscillate Do not cover this machine directly after using it Turn the power off then wait until this machine be comes cool Do not leave the door of this machine open for a long period of time Especially in bright light Imaging Unit may be damaged Do not open any door of this machine during printing Do not align sheets of paper at the top of this machine Do not grease or disassemble this machine Do not set this machine on an incline Do not touch the electric wiring gears or laser beam unit Doing so may lead to a machine failure or reduce printing quali
9. loaded in the tray specified from the printer driver are different from those of the paper loaded in the tray on the main unit Load the paper of the appropriate size and type into the tray then specify the correct size and type for the loaded paper on the Control Panel The size and type of the paper in the tray that are specified on the Control Panel do not match those of the paper actually load ed in the tray Load the paper of the appropriate size and type into the tray then specify the correct size and type for the loaded paper on the Control Panel Output Tray Full The amount of paper output to the Output Tray has reached the maximum Remove the paper from the Output Tray Memory Overflow Data has been received over the maximum memory size Cancel the job to reduce the amount of data then execute the job again All the available space in memo ry has been used up by docu ment scanning Reduce the amount of original data Stored Job Error The option configuration is dif ferent from that specified when a job was saved Return to the option configuration specified when a job was saved HDD Capacity Over The HDD capacity has become full Delete data saved on the HDD if necessary d Color MF 3300 3800 Major messages and actions 4 8 Message Description Remedy Document Registration Overload The number of files on the HDD has r
10. Cartridge Waste Toner Bottle and Imaging Unit 3 For information on how to remove a Toner Cartridge refer to page 2 4 Inclining the Toner Car tridge may cause toner to spill 3 For information on how to remove a Waste Toner Bottle refer to page 2 13 Inclining the Waste Toner Bottle may cause toner to spill 3 For information on how to remove an Imaging Unit refer to page 2 8 Cover the removed Imaging Unit with a cloth to keep from being affected by light 2 16 d Color MF 3300 3800 gt VAS Nan CA SA aN amp UM NS OS S AJ YES NS Z Sy SN SSS N 2 17 Replacing consumables 2 2 Pull the lever 1 then open the Right Door 2 4 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance Insert the protection sheet under the Transfer Belt Unit 5 gt Insert the protection sheet until it stops Lower the Transfer Belt Unit guide 6 d Color MF 3300 3800 Replacing consumables 2 2 7 8 9 Hold the handles at the right and left then carefully pull out the Transfer Belt Unit 3 Pull out the Transfer Belt Unit horizontally Not doing so may damage the surface Take a new Transfer Belt Unit out of the package box Remove the protection paper 3 Do not touch the surface of the Transfer Belt Unit Also do not remove the blue lever 2 18 d Color MF 3300 3800 Replacing consumables
11. Scan the original from the Original Glass Place Original on ADF No original is loaded on the ADF Load the original on the ADF Scan the original of different sizes from the ADF Duplex Copy Disabled The size of the loaded paper is not available for 2 sided copy Cancel 2 sided copy or change the paper size Scan TX Failed Scan transmission has failed After a while cancel the job Off Hook The handset remains picked up after a manual transmission Replace the handset Fax TX Failed Fax transmission has failed This error is remedied automatically Fax RX Failed Fax receiving has failed This error is remedied automatically I Fax TX Failed An error occurred while sending an Internet fax and the job was not ended normally This error is remedied automatically I Fax RX Failed An error occurred while receiving an Internet fax and the job was not ended normally This error is remedied automatically I Fax RX Data Error The received Internet fax data is destroyed or it was not config ured in the TIFF format This error is remedied automatically E mail forwarding failed An error occurred while forward ing the received fax by E mail and the job was ended normally This error is remedied automatically PC FAX Restricted PC Fax TX is prohibited Enable PC Fax TX PC Fax TX Error An error occurre
12. Toner Bottle refer to page 2 13 3 For information on how to install an Imaging Unit refer to page 2 8 6 Return the Laser Lens Cleaning Tool to the holder 3 The Laser Lens Cleaning Tool is an accessory of this machine Return the Laser Lens Cleaner to the laser lens cleaner holder so that you do not lose it 7 Close the Front Cover d Color MF 3300 3800 1 11 Cleaning 1 2 d Color MF 3300 3800 2 Checking and Replacing Consumables 2 1 Checking the status of consumables 2 2 2 1 Checking and Replacing Consumables Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen Message Description Reference Toner is low The toner is about to run out Prepare the specified Toner Cartridge Replace toner Toner is depleted Replace the Toner Cartridge page 2 4 Replace imaging unit The operating life of the Imaging Unit has expired page 2 8 Replace the Imaging Unit Replace Image Transfer Belt The operating life of the Transfer Belt Unit has ex page 2 16 Unit pired Printing is possible but the printing quality is not assured Replace the Transfer Belt Unit Replace Toner Filter The operating life of the Toner Filter has expired page 2 21 Replace the Toner Filter Replace Fusing Unit The operating life of the Fusing Unit has expired page 2 22 Printing is po
13. When sending scanned data by SMB TX to a specified computer a login error oc curs Is the File Path set correctly for the destination Check that the File Path of the destina tion is correctly registered Are you operating as a do main user If you are operating as a domain user create a domain user name that is differ ent from the local user name If your do main user name is the same as the local user name use the same password for both d Color MF 3300 3800 4 5 Cannot perform fax internet fax 4 4 5 Cannot perform fax internet fax 4 5 1 Cannot perform Fax TX Description of problem Check points Remedy Cannot send data Was the transmission proce dure carried out correctly Check the transmission procedure then resend the fax Is the fax number you en tered for the destination cor rect Were the address book des tination and program desti nation registered correctly If you are using a destination in the Ad dress Book or Program the registered fax number may be incorrect Print the Speed Dial list to check wheth er the numbers are registered correctly Is the telephone line setting correct Does the setting in Dialing Method match the telephone line being used Check the setting and correct it if an er ror is found Is the modular cable con nected correctly Is the modular cable connected Check the modular cable connection and if un
14. appear depending on the paper type recycled paper for example Remove the paper from the paper tray turn it over then load it again Replace with new dry paper d Color MF 3300 3800 Cannot perform copy 4 6 Description of problem Check points Remedy The area around an image gets smudged Is the Original Cover Pad dirty Clean the Original Cover Pad with a soft cloth dampened with a mild deter gent Is the paper selected of a size larger than the original size When copying at full size or 100 096 zoom ratio Select a paper size that is the same as the original Otherwise tap Zoom on the copy main screen to select Auto and perform en larged copying at a zoom ratio matching the paper Is the size or orientation of the original different from that of the paper When copying at full size or 100 096 zoom ratio Select a paper size that is the same as the original Otherwise re load paper in the same orientation as the original Have you selected the zoom ratio for reduced copying that is suited for the paper Size When the reduced copying zoom ratio has been selected manually Select the zoom ratio that matches the paper size Otherwise tap Zoom on the copy main screen to select Auto and perform re duced copying at a zoom ratio matching the paper Cannot switch to the 2 Sided 1 Sided or 2 Sided 2 Sided function Have settings bee
15. glossy paper or single side only paper for 2 sided printing A paper jam has not yet cleared Recheck the paper path then check that all paper jams are cleared A paper jam has occurred in the ADF An invalid original is used Use an original that matches this machine For information on the available original refer to Chapter 5 in Us er s Guide Introduction The number of original pages ex ceeds the maximum capacity Remove excessive original pag es on the ADF then load them again The width of the lateral guide is not adjusted to the size of the original Adjust the lateral guide of the ADF to the size of the original d Color MF 3300 3800 3 3 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the paper tray Tips Paper is not loaded in the correct position in the paper tray Remove the jammed paper then correctly load paper into the pa per tray The number of sheets in the pa per tray exceeds the maximum capacity Remove excessive sheets in the paper tray then re load paper into the paper tray The width of the paper guide has not adjusted to the paper size Adjust the paper guide in the pa per tray to the paper size Bent or creased paper has been loaded into the paper tray Remove the bent or creased pa per then load new paper into the paper tray Paper is damp Remove damp paper
16. hear a click 6 Insert the Staple Cartridge until you hear a click 7 Close the Finisher Cover 8 Rotate the Finisher 90 degrees to the original position 3 Tips After clearing a staple jam run test stapling twice d Color MF 3300 3800 3 19 3 Clearing a Staple Jam 3 4 3 20 d Color MF 3300 3800 Troubleshooting 41 The power is not turned on 4 4 Troubleshooting 4 1 The power is not turned on Check the Power Switch for the status Check whether the power plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped Check that the Power Switch is turned ON 4 2 The Touch Panel is not displayed If a certain length of time has elapsed without any operations being carried out on this machine the Touch Panel may turn off Check the following items Select Utility Accessibility Brightness Adjustment then adjust the contrast brightness of the Touch Panel Touch the Touch Panel In Power Save Low Power Sleep mode this machine returns from the Power Save mode when the Touch Panel is touched or a key on the Control Panel is pressed and the Touch Panel appears normally On the Control Panel press the Power key If the Weekly Timer setting has put the machine in Erp Auto Power Off mode press the Power key to display the Touch Panel To use it outside the preset operating hours follow the on screen instr
17. ia aa aaa aa 3 4 Clearing a paper jam in the Manual Feed Tray or Transfer Roller sese 3 4 Clear Procedure 3 5 Clearing a paper jamin Tray Tua rni sasa a daa daa aa ko aa RR 3 6 Clear procedurii 3 7 Clearing a paper jam in Tray 2 3 anna eee ee manea nneaa nana 3 9 Clearing a paper jam in ADF I U uuu uuu nne nennen nn 3 10 Clearing a paper jam in the Duplex Option 3 11 Clearing a paper in the Fusing 3 12 ER ER 3 13 Troubleshooting for paper Jam u II III dada ea a tona dea datei 3 16 Clearing a Ja oia eccei aiba bea daia aa aaa dag au CE eia 3 18 4 Troubleshooting d Color MF 3300 3800 Contents 1 4 1 The power is not turned 4 3 4 2 The Touch Panel is not displayed J 4 3 4 3 Cannot nn A A 4 4 4 3 1 Cannot 5i idas 4 4 4 3 2 Problems on printiquallY au uu esa 5 Ei 4 7 4 3 3 When the bit count does not match between the server and the 4 9 4 4 Cannot perform network scanning u
18. is saved on the HDD Did you specify Secured Job when executing the print job Check whether the target file is saved on the HDD If account track is ena bled are the account name and password correct Enter the correct account name and password If user authentication is enabled are the user name and password correct Enter the correct user name or password Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver If network connection is in place is the printer controller connected to the network Check with the network administrator Is the machine in en hanced security mode Configure authentication settings in enhanced security mode For information on the authentication settings in enhanced security mode refer to User s Guide Description of Utility Keys Chapter 5 Adminis trator Settings Enhanced Security Mode Cannot print in Secured Job Is Password Rules set to ON on this machine If Password Rules is set to ON set a password that satisfies the password rules For details re fer to User s Guide Description of Utilit
19. the paper guide to the paper size after loading paper into a tray If the paper guide is not aligned to the paper size it may reduce printing quality cause a paper jam or damage the ma chine Is the paper loaded into a tray with the required side facing upward The arrow indicating the print side of paper may be shown on the packing label of paper To prevent a paper jam avoid the following actions Do not load paper that is folded creased embossed or bent into a tray Do not load jammed paper into a tray more than once Do not load a stack of paper into a tray When a stack of paper is fed remove it from the tray once then flip through the paper to separate sheets Do not load paper of different types sizes or weights together into a tray Do not load a quantity of paper that exceeds the maximum capacity of the paper tray in the tray Do not leave a quantity of paper that exceeds the maximum capacity of the paper tray Up to 250 sheets can be output from the output tray If 250 or more sheets are left in the tray it will cause a paper jam d Color MF 3300 3800 3 3 When a paper jam has occurred 3 2 3 2 1 3 2 2 When a paper jam has occurred To prevent a failure carefully remove jammed paper so that it does not tear Even if only a large or small slip of paper is left in this machine it will cause a paper feed failure resulting in a paper jam Z CAUTION e A print image is not fused befor
20. 0 1 2 Cleaning 1 1 2 Cleaning AAWARNING Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock 1 2 1 Cleaning the outside of this machine Control Panel Exhaust Air Duct Outer Covers d Color MF 3300 3800 1 5 1 Cleaning 1 2 Original Glass Original Cover Pad 1 6 d Color MF 3300 3800 1 2 Cleaning 1 1 2 2 Cleaning the Paper Feed Rollers If the Paper Feed Rollers have been stained with paper powders or dust a paper feeding failure may occur Cleaning the Paper Feed Rollers of the Manual Feed Tray 1 Open the Manual Feed Tray 2 Press up the center of the flip top plate until the lock latches white at the right and left are locked 4 Close the Manual Feed Tray d Color MF 3300 3800 1 7 Cleaning 1 2 Cleaning the Paper Feed Unit of Tray 1 2 3 v 2 3 is available when the optional Paper Feed Unit is installed 1 Open the tray 2 Wipe off the Paper Feed Rollers with a soft and dry cloth 3 Close the Tray Cleaning the Transport Roller of Tray 2 3 v 2 3 is available when the optional Paper Feed Unit is installed 1 Open the Right Door of Tray 2 3 3 When opening the Right Door of Tray 2 3 be sure to fold the Manual Feed Tray in advance
21. 0 SY SS Es Z Close the Right Door 7 3 15 d Color MF 3300 3800 Troubleshooting for paper jam 3 3 Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a stack of paper Sheet edges are not aligned Remove sheets align their edg es then load them into a tray again Paper is damp Remove the damp paper then replace it with new dry paper A paper jam message persists This machine must be reset Open and close the Right Door of this machine to reset A jammed paper or slip of paper remains inside this machine Recheck the paper path then check that all paper jams are cleared A paper jam has occurred during 2 sided printing Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 6 in Us er s Guide Introduction 2 sided printing is available for plain paper recycled paper of 15 15 16 to 23 15 16 Ib 60 to 90 g m thick paper of 24 3 16 to 55 7 8 Ib 91 to 210 g m or special paper of 15 15 16 to 23 15 16 Ib 60 to 90 g m Specify the correct paper type using the printer driver For information on the available paper refer to Chapter 6 in Us er s Guide Introduction Do not load sheets of different types together Do not use an envelope label sheet letterhead postcard
22. 95 degrees F 35 degrees C or less and the humidity is 85 or less with no dew condensation If a Toner Cartridge is moved from a cold place to a warm place with high humidity a dew may form which may affect printing quality Before using a Toner Cartridge leave it for approximately one hour to adjust to the ambient environment Keep Toner Cartridges horizontal Do not place a Toner Cartridge in the reverse direction from that specified Doing so may cause toner in a Toner Cartridge to become hard or uneven Do not touch salty air or corrosive gases such as aerosol Tips Guidance for recovering used Toner Cartridge Put the used Toner Cartridge in a bag place the bag in the box in which the Toner Cartridge was in cluded at the time of purchase then send the box to us Securely seal the bag and box with tape being careful of the toner in the Toner Cartridge The recovered Toner Cartridge and Imaging Unit are re cycled d Color MF 3300 3800 2 2 Replacing consumables 2 Replacement procedure The following example shows how to replace a Yellow Toner Cartridge NOTICE Do not use a recycle Toner Cartridge other than our genuine product A failure or problem that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty Such a failure or problem is not subject to technical support 1 Check the color of the exhausted toner in the message window of the Control Panel 2 Op
23. Doing so may cause reduce printing quality 1 Check the color of the Imaging Unit to be replaced in the message window of the Control Panel 2 Open the Front Cover 3 Pull the lever at the front of the Toner Cartridge to the left 4 Hold the handle of the Toner Cartridge then pull out it gt Inclining the Toner Cartridge may cause toner to spill 2 8 d Color MF 3300 3800 2 2 Replacing consumables 2 5 Press up the Waste Toner Bottle to unlock Holdthe handles at the right and left of the Waste Toner Bottle then carefully pull out the Waste Toner Bottle gt Inclining the Waste Toner Bottle may cause toner to spill 3 To dispose of the used Imaging Unit use the recovery service or follow the regulations in your re gion 8 Check the color of the new Imaging Unit d Color MF 3300 3800 2 9 2 Replacing consumables 2 2 9 Take the Imaging Unit out of the bag 10 Hold a new Imaging Unit with both your hands then shake it several times as shown in the figure 3 Do not touch the bottom of the Imaging Unit Doing so may damage it and subsequently reduce printing quality 2 10 d Color MF 3300 3800 2 2 Replacing consumables 2 12 Remove the protection tape from the Imaging Unit then take off the protection paper 14 Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit then push the Imagin
24. Feed Tray in advance 2 Carefully pull out the jammed paper NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller lt 2 Sh Pex SIG Y A Yp d Color MF 3300 3800 3 When a paper jam has occurred 3 2 3 Close the Right Door 3 2 3 Clearing a paper jam in Tray 1 Z CAUTION e The area around the fusing unit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance 3 6 d Color MF 3300 3800 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance Clear procedure When a paper jam has occurred 1 3 2 SA S pew leg Swe SS o NA N AN DARE W SIDA ESOS O NN EN Ve N N SN lt N SA gt TES CA a QE 0 O Carefully pull out the jammed paper If you touch the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be careful not to touch the surface of the Transfer Belt Unit or Tran
25. Manutenzione Maintenance Wartung Entretien Mantenimiento d COLOR MF3300 MF3800 EI Code 582607en PUBLICATION ISSUED BY Olivetti S p A Gruppo Telecom Italia Via Jervis 77 10015 Ivrea ITALY www olivetti com Copyright O 2013 Olivetti All rights reserved The mark affixed to the product certifies that the product satisfies the basic quality requirements C The manufacturer reserves the right to carry out modifications to the product described in this manual at any time and without any notice ENERGY STAR is a U S registered mark ENERGY STAR The ENERGY STAR program is an energy reduction plan introduced by theUnited States Environmental Protection Agency in response to environmental issues and for the purpose of advancing the development and utilization of more energy efficient office equipment Your attention is drawn to the following actions which could compromise the conformity attested to above as well as the characteristics of the product e incorrect electrical power supply e incorrect installation incorrect or improper use or use not in compliance with the warnings provided in the User s Manual supplied with the product e replacement of original components or accessories with others of a type not approved by the manufacturer or performed by unauthorised personnel All rights reserved No part of this material may be reproduced or transmitted in any form or by any means electr
26. Right Door f the Right Door is not closed check that the Fusing Unit is installed correctly 15 Select Utility Administrator Settings System Settings Expert Adjustment Life New Release Fusing Unit then reset the counter 2 26 d Color MF 3300 3800 2 2 Replacing consumables 2 2 2 8 Replacing a Staple Kit 1 Rotate the Finisher 90 degrees 2 Open the Finisher Cover 3 Take the Staple Cartridge out of the Finisher d Color MF 3300 3800 2 27 2 Replacing consumables 2 2 4 Pick up the empty Staple Case while pinching both ends of the case with your fingers and take it out of the Staple Cartridge D Inserta new Staple Case in to the Staple Cartridge 6 7 Close the Finisher Cover 2 28 d Color MF 3300 3800 2 2 Replacing consumables 2 8 Rotate the Finisher 90 degrees to the original position d Color MF 3300 3800 2 29 2 Replacing consumables 2 2 2 30 d Color MF 3300 3800 3 Clearing a Paper Jam 3 1 To prevent a paper jam 3 E 3 Clearing a Paper Jam 3 1 To prevent a paper jam To prevent a paper jam check the following points Do the paper match the specifications of this machine Is the paper in particular the feeding side even Is this machine installed on a stable and horizontal location that has a hard and even surface Is the paper kept away from humid conditions Do you always align
27. The Original Glass is dirty Clean the Original Glass The density is uneven A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it Toner is running out in one or more Toner Car tridge or any Toner Car tridge is damaged Replace the Toner Cartridge This machine has not been placed on a level location Place this machine on a flat hard stable and horizontal surface inclination within 1 de gree d Color MF 3300 3800 4 3 Cannot print 4 4 3 3 When the bit count does not match between the server and the client If the print server is Windows Server 2008 Server 2008 R2 Server 2012 and its OS bit count does not match that of the client computer an additional driver may not be installed normally in the print server To solve this problem specify the setup information file ntprint inf of the operating system with a different bit number when installing the additional driver on the print server The following describes how to install the additional driver by specifying a setup information file on a different computer from that of the print server Tips e Before starting this procedure prepare to configure a different client computer from that of the print server and install the operating system that has a bit number different from that of the print server On the print server side the system drive of th
28. ble U nn nnne uuu uuu 2 3 Replacing consumables rires cem l nce UU T 2 4 Replacing a Toner Cartridge 2 4 Handling a Toner Cartridge apasarea aan aa ein enter ite tn ani ana na i Ap ac Rn Rea nte ER a EAR aaa 2 4 Storing Toner Cartridges tenet ia 2 4 Replacement procedure UU aaa aaa d ai aa ia a ada a aa na na nai aaa te aaa sassa 2 5 Replacing an Magina Em 2 8 Replacing a Waste Toner Bottle 2 13 Replacing the Transfer Roller uuu uu ntes 2 14 Replacing the Transfer Belt Unit 1 nennen nnne 2 16 Replacing a Toner Filter III ai dn aia a i Dia ae ca i dar 2 21 Replacing a FUSING Unit anna a ete t aaa aaa aaa aa da da pa na 2 22 Replacing a l aaa ta ei dania a aa a n ial ap ua ai ai ap n ER SPIRAT aa iai ERE RASA 2 27 3 Clearing a Paper Jam 3 1 3 2 3 2 1 3 2 2 3 2 3 3 2 4 3 2 5 3 2 6 3 2 7 3 3 3 4 TO prevent a paper jam a oaia di i iii i ia ai aaa 3 3 When a paper jam has occurred J u J J 3 4 Paper jam MESSA SCrIG6n iretur einst aa oana aa in aaa sa n REM ERR RR aa
29. d when PC Fax TX data was received on this ma chine This error is remedied automatically Polling RX Error Multiple destinations have been specified for Polling RX Multiple destinations cannot be specified for Polling RX Specify only one destination d Color MF 3300 3800 4 8 Major messages and actions 4 Message Description Remedy Counter has reached its The counter has reached the up Delete jobs maximum allowance per limit Job Log Error The job log storage area on the HDD is full Delete job logs Card Authentication Regis tration Error Failed to scan the IC card at the time of registration This error is remedied automatically USB Connection Error The same type of USB device is connected Disconnect the USB device Expiration Error Service call The enhanced server authentica tion application has expired service call has appeared restart this machine Change to the authentication meth od other than the enhanced server authentication the problem is not resolved after this machine has been restarted check the displayed trouble code num ber then contact your service representative d Color MF 3300 3800 4 Major messages and actions 4 8 4 20 d Color MF 3300 3800 5 Checking Counters 5 1 Checking the counter 5 5 Checking Counters 5 1 Checking the counter The counter indicate
30. e client computer is assigned as the network drive Con figure the setting to share the drive to be assigned in advance This example shows the operation when installing Windows Server 2008 32 bit version on the print server and Windows Vista 64 bit version on the client computer 1 Configure the setting to share the drive ordinarily drive C where the client computer s operating sys tem is installed lt X Onthe print server assign the drive example of the client computer which is shared in Step 1 as the network drive example z Y Install the 32 bit operating system driver on the print server 4 Open the Properties screen in the driver installed 5 Select the Sharing tab and select the Share this printer check box 6 Click Additional Drivers The Additional Drivers page appears Select the x64 check box in the Processor column and click OK Specify the folder that contains the 64 bit operating system driver This displays a page to request a setup information file J Click Browse and specify the setup information file ntprint inf on the client computer to which the network drive is assigned 3 Specify the following file z Windows System32 DriverStore FileRepository ntprint inf_xxx In the path above z represents the assigned network drive _xxx at the end of this path varies depending on the driver version 3 The setup information file may be stored at a different location d
31. e it is processed in the fusing unit If you touch the print side your hand may become stained with toner When removing jammed paper be careful not to touch the print side Also do not spill toner inside this machine e Toner that is not fused may stain your hand or clothes If your clothes become stained with toner try to clean off as much as you can If a stains remain on your clothes wash with cool water not hot water If your skin is stained with toner wash with water or neutral detergent e If any toner enters your eyes immediately wash them with cool water then contact your doctor Paper jam message screen If a paper jam occurs on this machine a message notifying that a paper jam has occurred is displayed on the Touch Panel Tips If a paper jam message remains displayed after a paper jam has been cleared open and close the door of this machine Clearing a paper jam in the Manual Feed Tray or Transfer Roller Z CAUTION e The area around the fusing unit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance d Color MF 3300 3800 3 2 When a paper jam has occurred Clear procedure 1 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual
32. eached the upper limit Delete data saved on the HDD if necessary Memory full FAX The fax data storage area has become full When sending fax data send only the scanned original or manually send it again When receiving fax data print or de lete data saved in memory ADF Initialize Error The ADF cover is not set secure ly Open the ADF cover once then close it again Check Scanner Lock Lever The Scanner Lock Lever is locked Cancel the job then release the Scanner Lock Lever Job Registration Limit Over The number of registered jobs has reached the upper limit Wait until a job has been completed or delete a current job Connection Failed Failed to connect to the FTP server Check that the destination has been registered correctly Writing Error An error has occurred while sav ing data onto a USB memory de vice Cancel the job then check that the USB memory is in the write enable state Matching paper size not available Paper appropriate for a print job is not loaded in the tray Load the appropriate paper in the tray then specify the correct size and type for the loaded paper on the Control Panel Out of the Range of Auto Zoom The auto zoom ratio setting ex ceeds the allowable range Specify the zoom ratio between 25 and 400 Place Original on Glass The original of an invalid size is loaded on the ADF
33. en the Front Cover 3 Pull the lever at the front left 4 Hold the handle of the Toner Cartridge to be replaced then pull out it NOTICE When replacing the Toner Cartridge be careful not to spill any toner If toner has spilled immediately wipe it off using a soft and dry cloth 5 Check the color of the new Toner Cartridge gt To prevent toner from spilling do not take the Toner Cartridge out of the bag until Step 4 is exe cuted d Color MF 3300 3800 2 5 2 2 Replacing consumables Take the Toner Cartridge out of the bag 6 then shake it several times Hold a new Toner Cartridge with both your hands 7 Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit then push the Toner Cartridge to the back 8 d Color MF 3300 3800 2 6 2 2 Replacing consumables 2 9 Pull the lever to the right to lock it 3 Carefully return the lever at the front to its original position If the lever is not returned to its original position the Front Cover is not closed gt If itis difficult to operate the lever push the lever unit to the back 10 Close the Front Cover d Color MF 3300 3800 2 7 Replacing consumables 2 2 2 2 2 Replacing an Imaging Unit The following example shows how to replace a black Imaging Unit NOTICE Do not touch the surface of the OPC drum
34. epending on your client computer If folder amd64 resides in the same hierarchy as that of ntprint inf specify a setup information file for 64 bit operating system under that folder To additionally install a 32 bit operating system driver specify a setup information file under folder i386 that is in the same hierarchy as that of ntprint inf 10 Click Open Installation starts 11 When the installation is complete click Close Additional installation of the 64 bit operating system driver is then completed d Color MF 3300 3800 4 9 4 Cannot perform network scanning 4 4 4 4 Cannot perform network scanning Description of problem Check points Remedy Cannot send data Is the volume per E mail to be sent exceeding the maxi mum receiving capacity of the SMTP server If the volume of one E mail message ex ceeds the maximum capacity of the SMTP server for reception an error oc curs which will prevent transmission Was the transmission proce dure carried out correctly Check the transmission procedure then resend the fax Are the network settings and connection correct Check the network settings and con nection Is the correct E mail address set for this machine Check the E mail address of the ma chine and configure it Are cables connected cor rectly Make sure that the network cable is cor rectly connected Scanned data cannot be sent by SMB TX t
35. g Unit to the back d Color MF 3300 3800 2 11 2 2 Replacing consumables 1 6 Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit then push the Toner Cartridge to the back 3 Push the Toner Cartridge to the back 17 Pull the lever to the right to lock it 3 Carefully return the lever at the front to its original position If the lever is not returned to its original position the Front Cover is not closed 1 8 Close the Front Cover d Color MF 3300 3800 2 12 2 2 Replacing consumables 2 2 2 3 Replacing a Waste Toner Bottle If the Waste Toner Bottle becomes full this machine stops printing and restarts printing after the Waste Toner Bottle is replaced 1 Open the Front Cover 2 Press up the Waste Toner Bottle to unlock 3 Hold the handles at the right and left of the Waste Toner Bottle then carefully pull out the Waste Toner Bottle gt Inclining the Waste Toner Bottle may cause toner to spill 4 Takea new Waste Toner Bottle out of the package box 3 Put the used Waste Toner Bottle in the plastic bag included in the package then store it in the package box 3 To dispose of the used Waste Toner Bottle use the recovery service or follow the regulations in your region 5 Push the Waste Toner Bottle to the back to lock it d Color MF 3300 3800 2 13 Replacing consumables 2 2 6 Close the Front Cove
36. ge If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The correct paper type is not specified When printing on thick paper envelope label sheet postcard glossy paper single side only paper special paper or letterhead specify the paper type using the printer driver A print is dark A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The original does not stick fast to the Original Glass Position the original so that it is pressed closely against the Original Glass The specified copy den sity is too high Set the copy density to a lower level d Color MF 3300 3800 Cannot print 4 3 Description of problem Cause Remedy Image colors run The background is dirty The degree of gloss is uneven A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The Original Cover Pad is dirty Clean the Original Cover Pad
37. le Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver There may be an error in the application software settings Refer to the user s manual of the application soft ware to check the settings Are the file printing set tings correct Change the settings and try to print again d Color MF 3300 3800 Cannot print Description of problem Check points Remedy Print processing on the computer has finished but printing does not start Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Is the machine in the Sub Power Off mode If the machine is in the Sub Power Off mode printing cannot be executed Press Power key to release the Sub Power Off mode Has an error occurred on the machine Check the Control Panel of this machine Are unprocessed jobs queued on the machine Tap Job List to check the job sequence Did you specify Store Job when executing the print job Check whether or not the target file
38. lowing This machine supports four Toner Cartridges black yellow magenta and cyan When handling a Toner Cartridge take care not to spill toner on this machine or your hand Replace a Toner Cartridge with an unused product If a Toner Cartridge is replaced with the used one the message window is not cleared Do not forcibly open the Toner Cartridge If toner has leaked avoid toner inhaling or skin contact as much as possible If your clothes or hand has been stained with toner wash it off with soap and water If you have inhaled toner move to a fresh air place then gargle well with a large amount of water If you have had a symptom such as a cough see your doctor If any toner enters your eyes immediately wash them with running water for 15 minutes or more If pain persists see your doctor If you have drunk toner wash your mouth out well then drink one or two glasses of water See your doctor if necessary Keep Toner Cartridge out of reach of babies and children When handling a Toner Cartridge do not touch the printed circuit board installed on the Toner Car tridge When replacing a Toner Cartridge do not touch the spring contact of the main unit Storing Toner Cartridges Store Toner Cartridge as shown below Do not open the protection bag before installing a Toner Cartridge Store Toner Cartridges in a cold dark place away from direct sunlight Store Toner Cartridges in a place in which the temperature is
39. n selected that cannot be combined Check the combinations of the selected settings d Color MF 3300 3800 4 7 Trouble in use of Finisher FS P03 4 4 7 Trouble in use of Finisher FS P03 Description of problem Check points Remedy The Finisher does not Turn the power of this machine off and on to re function set the Finisher Have you loaded paper Paper on which an image without margins has on which an image with been printed will not be stapled because the sen out margins has been sor cannot detect it Do not load paper on which printed an image without margins is printed d Color MF 3300 3800 4 15 Major messages and actions 4 8 Major messages and actions Check the displayed message then take the appropriate action If messages other than those listed below have been displayed follow them to perform processing Warning messages Message Description Remedy Memory Overflow Not enough memory to printona copy basis Print only the first page HDD is low on disk space The HDD free space is insuffi cient Delete data saved on the HDD if necessary Replenish paper No paper is loaded in the tray Add paper Toner is low The toner is about to run out Prepare the specified Toner Car tridge Replenish Toner Toner is depleted Replace the Toner Cartridge For details refer to page 2 4 Replace imaging unit The
40. o a specified computer Is the folder correctly speci fied If the path for the destination folder is delimited by slash the folder can not be specified Use to specify the path for the destination folder Are you using the correct au thentication method When sending data to a destination PC running operating software earlier than Mac OS X 10 3 x use the NTLMv1 au thentication To a destination PC run ning operating system later than Mac OS X 10 4 x send data using the NTLMv2 authentication Have you specified a folder name using more than 13 characters When sending data to a folder on a PC running Mac OS X specify a folder name using up to 12 characters When sending scanned data by SMB TX to a specified computer operations take place slowly Is LLMNR enabled Disable LLMNR using Web Connec tion When sending scanned data by SMB TX to a specified computer a Server connec tion error occurs Is the network cable con nected Make sure that the network cable is cor rectly connected Do packets from this ma chine reach the destination Check that packets from this machine reach the destination If not take check the action indicated below e Replace the network cable with a new one e If no packets are sent out from this machine check the IP settings on this machine e Check that the IP address of the destination is correctly registered
41. of this ma chine If a hub is used also check the hub power Has the machine been placed in ErP Auto Power Off mode If the machine is placed in ErP Auto Power Off mode it cannot receive any jobs Press the Power key to release the ErP Auto Power Off mode Is the Receive Mode set to Manual RX Change the RX Mode Auto RX When RX Mode lis set to Manual RX receive faxes manually Is the modular cable con nected correctly Is the modular cable connected Check the modular cable connection and if unplugged plug it in securely Is Closed Network RX ena bled If Closed Network RX is enabled the machine accepts faxes sent from spe cific recipients For details contact your administrator Has a wrong SUB been sent in F code from the sender side wrong sub address is received with the Confidential User Box set a com munication error may occur causing failed reception Check the sender side to see if the sub address is set No printout produced Is PC Fax RX enabled When PC Fax RX is enabled print the fax from the Memory RX folder Is TSI Distribution enabled Check forwarding destinations for TSI Distribution Is Memory RX enabled Memory RX is enabled print the fax from the Memory RX folder Is paper in the machine Add paper Is paper jammed in the ma chine Clear the jammed paper Is the machine out of toner
42. onic or mechanical including photocopying recording or by any information storage and retrieval system without permission in writing from the Publisher Table of contents 1 Cleaning This Machine 1 1 1 2 1 2 1 1 2 2 1 2 3 Before Getting stat 1 3 EID 1 5 Cleaning the outside of this machine U U U uuu u u u enne 1 5 Control Peli EA IDO a d la a Da 1 5 Exhaust Air PU Dr 1 5 Outer COVEIS s u u u y sd a 1 5 Original Glass E de 1 6 Original Cover 1 6 Cleaning the Paper Feed Rollers U uuu nnne nennen nnne 1 7 Cleaning the Paper Feed Rollers of the Manual Feed Tray eee 1 7 Cleaning the Paper Feed Unit of Tray 1 2 8 1 8 Cleaning the Transport Roller of Tray 2 9 cnn nnnn cnn nn nnne nnne nne nennen 1 8 Cleaning the Paper Feed Roller of the ADF 1 9 Cleaning the Laser 1161568 u iii da nd ia 1 10 2 Checking and Replacing Consumables 2 1 2 2 2 2 1 2 2 2 2 2 8 2 2 4 2 2 5 2 2 6 2 2 7 2 2 8 Checking the status of consumables U u J 2 3 Consumables replacement nennen nnne nnne nennen 2 3 Checking the consuma
43. operating life of the Imaging Unit has expired Replace the Imaging Unit For details refer to page 2 8 Replace Image Transfer Belt Unit The operating life of the Transfer Belt Unit has expired Printing is possible but the printing quality is not assured Replace the Transfer Belt Unit For details refer to page 2 16 Replace Fusing Unit The operating life of the Fusing Unit has expired Printing is pos sible but the printing quality is not assured Replace the Fusing Unit For details refer to page 2 22 Replace Toner Filter The operating life of the Toner Filter has expired Replace the Toner Filter For details refer to page 2 21 Waste Toner Box will require replacement soon The Waste Toner Bottle will be come full soon Prepare a new Waste Toner Bottle Replace Transfer Roller Unit The operating life of the Transfer Roller has expired Printing is possible but the printing quality is not assured Replace the Transfer Roller For details refer to page 2 14 Incorrect toner cartridge An incorrect Toner Cartridge has been installed Install a Toner Cartridge which is our genuine product with the correct color and correct marketing area Incorrect imaging unit An incorrect Imaging Unit has been installed Install an Imaging Unit which is our genuine product with the correct color and correct marketing area Incorrect HDD An inc
44. or The Imaging Unit is not installed correctly Install the Imaging Unit correctly Fusing Unit Installation Er ror The Fusing Unit is not installed correctly Install the Fusing Unit then close all doors Install toner cartridge The Toner Cartridge is not in stalled correctly Correctly install the Toner Car tridge and close all doors For details refer to page 2 4 Waste Toner Box Full The Waste Toner Bottle has be come full Replace the Waste Toner Bottle For details refer to page 2 13 Replace imaging unit The operating life of the Imaging Unit has expired Replace the Imaging Unit For details refer to page 2 8 Replenish Toner Toner is depleted Replace the Toner Cartridge For details refer to page 2 4 Paper Size Mismatch Paper of the specified size is not loaded into a tray Load the correct paper into the dis played tray Replenish Paper No paper is loaded in the tray Add paper to the tray or change the tray to make prints Paper Empty A print job was executed by specifying the Manual Feed Tray from the printer driver but no paper was loaded in the Man ual Feed Tray Load paper into the Manual Feed Tray A print job was executed by specifying Tray X from the printer driver but no paper was loaded in Tray trayX Load paper into Tray X Paper Size Type Mismatch The size and type of the paper
45. orrect HDD has been in stalled Select Utility Administrator Set tings Security Settings HDD Settings then format the HDD USB hub is not supported A hub has been connected to the USB port Remove the USB hub The USB device is invalid An incompatible USB device has been connected to the USB port Disconnect the USB device IEEE 802 1x Authentication failure IEEE802 1x authentication has not been executed normally causing a timeout Restart this machine IEEE802 1x Authenticating IEEE802 1X authentication is currently executed Wait until authentication is complet ed Fax Memory Low The fax data storage area is in sufficient Check fax jobs Delete fax jobs if necessary No HDD is installed The HDD is not installed Install the HDD Fax RX Job Max Over The number of registered fax RX jobs has reached the upper limit Print or cancel fax RX jobs d Color MF 3300 3800 Major messages and actions Error messages Message Description Remedy Configuration of options has been changed The option configuration was changed while the power was turned on Restart this machine There is an open compo nent The cover is opened Close the cover Paper Jam A paper jam has occurred Check a paper jam location then re move the jammed paper Imaging Unit Installation Er r
46. plugged plug it in securely Are TEL and LINE connected inversely Check the modular cable connection and if unplugged plug it in securely Is there a problem with the receiving machine Is the power of the receiving facsimile turned off is it out of paper or is there another problem Call the recipient to determine whether there is a problem If it is a password TX job have you sent the correct password Check the recipient s password then resend the fax using a correct pass word Was the sender s fax number correctly registered with Check Dest amp Send Check that the fax number registered with the recipient is correct Or set Check Dest amp Send to Disable then send a fax 15 PBX Connection Settings set correctly when you are using this machine in the PBX environment When setting PBX Connection Settings to ON and dialing the recipient for which E is registered at the head of a fax number check that the outside line number is correctly registered in PBX Connection Settings When setting PBX Connection Settings to OFF you can enter P pause and the recipient fax number following the outside line number to call the outside line d Color MF 3300 3800 4 Cannot perform fax internet fax 4 5 4 5 2 Cannot perform Fax RX Description of problem Check points Remedy Cannot receive faxes Is the power turned on Check the Power Switch
47. r 2 2 4 Replacing the Transfer Roller After the Transfer Roller replacement message has appeared printing is possible but the printing quality reduces Immediately replace the Transfer Roller 1 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance 2 2 14 d Color MF 3300 3800 Replacing consumables 2 2 Remove the Transfer Roller 3 CNY ID s SA Take a new Transfer Roller out of the package box 4 5 Insert the shaft of the Transfer Roller into the bearing in the machine a CNC v SN ONE DA NE N a ONE Press down two tabs at the right and left of the Transfer Roller to lock it While holding down the roller press it inward until it clicks 6 SAN OSA 2 15 d Color MF 3300 3800 2 Replacing consumables 2 2 8 Close the Right Door 9 Select Utility Administrator Settings System Settings Expert Adjustment Life New Release Transfer Roller Unit then reset the counter 2 2 5 Replacing the Transfer Belt Unit After the Transfer Belt Unit replacement message has appeared printing is possible but the printing quality reduces Immediately replace the Transfer Belt 1 Turn the power of this machine off then disconnect the power cable and interface cable 2 Open the Front Cover 3 Remove all of Toner
48. r Case to the main unit 6 Select Utility Administrator Settings System Settings Expert Adjustment Life New Release Toner Filter then reset the counter Replacing a Fusing Unit After the Fusing Unit replacement message has appeared printing is possible but the printing quality re duces Immediately replace the Fusing Unit NCAUTION e The Fusing Unit is too hot It may cause a burn injury therefore leave the Fusing Unit out for 20 minutes or more until it reaches room temperature after turning the power off Then replace the Fusing Unit 1 Turn off the power of this machine 2 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance O OS N NE ZE lt SQ 2 22 d Color MF 3300 3800 2 2 Replacing consumables 3 Open the Fusing Cover 4 5 Remove the Fusing Unit Sex gt 255 Leo d Color MF 3300 3800 2 23 2 Replacing consumables 2 2 Take anew Fusing Unit out of the package box gt Do not touch the surface of the Fusing Roller 7 8 Remove protection materials 9 2 24 d Color MF 3300 3800 2 2 Replacing consumables 2 1 0 Lower the lever at the bottom 11 d Color MF 3300 3800 2 25 Replacing consumables 2 2 13 Close the Fusing Cover 14 Close the
49. s the total number of pages printed on this machine on a function or color basis This information will help you gain an understanding of the usage status of this machine 1 Tap Counter Select function Job List Counter Co z Scan To 5 Scan E Fan PY E mail Folder p Document Print Delete 2 Check the total number of pages printed after the count starting date Select function 2013 05 21 14 23 Y 9 K Print Scan Fax Item Count Color Mode 1 Color 2 sided 4 lt Color Large 1 o Black 0 3 Black 2 sided 1 2 Item Description Total Check the total number of pages printed on this machine Copy Allows you to check the total number of pages copied Print Check the total number of pages printed through a computer Scan Check the total number of pages scanned in Scan To E mail and Scan To Fold er modes Fax Check the total number of pages scanned in Fax mode total number of pages printed in a file received by fax and total number of pages received by fax Reference Counter information of this machine can be sent to a specified E mail address Arrange a notification sched ule for example weekly or monthly around your system environment For details on how to configure set tings refer to Chapter 1 in User s Guide Applied Functions d Color MF 3300 3800 5 3 Checking the counter 5 1
50. sfer Roller NOTICE 2 3 7 d Color MF 3300 3800 When a paper jam has occurred 3 2 3 Close the Right Door 4 Pullout Tray 1 then remove any paper left in the tray 5 Flip through the removed paper the align the edges 6 Load paper into Tray 1 then close the tray d Color MF 3300 3800 3 2 When a paper jam has occurred 3 2 4 Clearing a paper jam in Tray 2 3 v 2 3 is available when the optional Paper Feed Unit is installed 1 Open the Right Door of Tray 2 3 3 When opening the Right Door of Tray 2 3 be sure to fold the Manual Feed Tray in advance 2 3 Close the Right Door of Tray 2 3 4 Pullout Tray 2 3 then remove any paper left in the tray 5 Flip through the removed paper the align the edges Load paper into Tray 2 3 then close the tray d Color MF 3300 3800 3 9 3 2 When a paper jam has occurred Clearing a paper jam in ADF 1 3 2 5 Open the ADF Feed Cover Remove the remaining original from the Document Feed Tray 2 lt c d Color 3300 3800 3 10 3 lg S AA N AVA Bn 2 7 ez y be sure fold the Manual Feed Tray in advance 3 11 When a paper jam has occurred 3 2 Remove the jammed original 4 Close the ADF 5 6 Close the ADF Feed Cover Clearing a paper jam in the Duplex Option 3 2 6
51. ssible but the printing quality is not as sured Replace the Fusing Unit Waste Toner Box will require The Waste Toner Bottle will become full soon replacement soon Prepare a new Waste Toner Bottle Waste Toner Box Full The Waste Toner Bottle will become full soon page 2 13 Replace the Waste Toner Bottle Replace Transfer Roller Unit The operating life of the Transfer Roller has expired page 2 14 Printing is possible but the printing quality is not as sured Replace the Transfer Roller Checking the consumable level Check the status of consumables consumption level using the Touch Panel If necessary each level can be printed in list form 1 Tap Utility Check Consumable Life 2 Check the status of consumables 3 To print a consumption level list tap Print select Print then tap OK Reference If a warning such as for toner replacement or a paper jam occurs on this machine it can be sent to a registered E mail address For information on the setting procedure refer to Chapter 1 in User s Guide Applied Func tions d Color MF 3300 3800 2 3 2 Replacing consumables 2 2 2 2 Replacing consumables NOTICE A failure which was caused because you did not follow the procedures described in this user s guide is not included in the warranty 2 2 1 Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge be careful of the fol
52. t then check them for damage If necessary replace Imaging Unit Paper is damp Adjust the humidity of the paper storage place Remove the damp paper then replace it with new dry paper The paper setting of the printer driver does not match the paper that is actually loaded on this machine Load the correct paper in this machine The power supply does not match the specifica tion of this machine Use the power supply that matches the specifi cation Multiple sheets are fed out simultaneously Remove paper from the paper tray then check it for static electricity Flip through the paper then return it into the paper tray Paper is not correctly loaded into the paper tray Remove paper align its edges return it into the paper tray then adjust the paper guide Printed in jet black or all over in color A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit A print is faint The laser lens is dirty Clean the laser lens Paper is damp Remove the damp paper then replace it with new dry paper Toner is running out in the Toner Cartridge Replace the Toner Cartridge A Toner Cartridge is damaged Remove the Toner Cartridge then check it for dama
53. the original so that it is pressed closely against the Original Glass The entire area of a copy gets smudged Is the Original Glass dirty Wipe the Original Glass with a soft dry cloth Is the Original Cover Pad dirty Clean the Original Cover Pad with a soft cloth dampened with a mild deter gent Was the original printed on highly translucent material such as diazo photosensitive paper or OHP transparen cies Place a blank sheet of paper on top of the original Is a 2 sided original being copied If a thin 2 sided original is being copied the print on the back side may be repro duced on the front side of the copy On the Background Removal screen select a lighter background density Images are tipped Is the original positioned cor rectly Correctly position the original against the Original Scale Load the original into the ADF and slide the adjustable Document Guide to fit the size of the original Is the original incorrectly po sitioned in the ADF If the original cannot be fed correctly through the ADF make copies by posi tioning the original on the Original Glass Is the lateral guide of the pa per tray correctly aligned with the paper Align the Document Guide with the edges of the paper Has curled paper been load ed into the paper tray Manually flatten the paper and re load it into the paper tray An output copy is curled Curls may
54. then load new dry paper into the paper tray Envelopes are loaded in Tray 2 3 Load envelopes into Tray 1 or the Manual Feed Tray Thick paper label sheets post cards glossy paper or letter heads are loaded in Tray 2 3 Load thick paper label sheets postcards glossy paper or let terheads into Tray 1 or the Man ual Feed Tray Label sheets are loaded in an in correct orientation Correct the orientation of label sheets Envelopes are loaded in an in correct orientation Place an envelope with the flap facing upward When the flap is in the long side of an envelope load it in the ma chine side Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 6 in Us er s Guide Introduction The Paper Feed Rollers are dirty Clean the Paper Feed Rollers For details refer to page 1 7 If a paper jam frequently occurs in a specific place carry out checks repairs or cleaning focusing on the jam location d Color MF 3300 3800 3 Clearing a Staple Jam 3 4 3 4 Clearing a Staple Jam 1 Rotate the Finisher 90 degrees 2 Open the Finisher Cover 3 Take the Staple Cartridge out of the Finisher 4 the Face Plate up and remove jammed or scattered staples 3 18 d Color MF 3300 3800 3 4 Clearing a Staple Jam 3 5 Insert the Face Plate until you
55. ty Do not load an excessive number of sheets of paper in the output tray Doing so may cause a paper jam or paper curling When moving this machine at least two people are required to do so To prevent toner from spilling keep this machine horizontal when carrying it d Color MF 3300 3800 1 3 Before getting started 1 1 e When carrying this machine be sure to fold the Manual Feed Tray and hold the parts shown below 46 kg 4 102 Ibs When the optional Paper Feed Unit is installed be sure to carry it separately from this machine Also do not hold handles drawers of the Paper Feed Unit or Right Door Doing so may damage the Paper Feed Unit Before connecting the power cable of this machine to the power outlet check that internal components removed at the time of cleaning have been installed to their original positions If your hand is stained by toner wash it with cool water and neutral detergent AAWARNING Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock Z CAUTION e If any toner enters your eyes immediately wash them with cool water then contact your doctor e The Fusing Unit is heated The temperature of the Fusing Unit slowly reduces wait for 1 hour d Color MF 3300 380
56. uctions Check that the Power Switch is turned ON d Color MF 3300 3800 4 3 4 Cannot print 4 3 4 3 4 3 1 Cannot print Cannot print Description of problem Check points Remedy A message saying Printer is not connect ed or Print Error ap pears on the computer screen Is the power turned on Check the Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in ErP Auto Pow er Off mode If the machine is placed in ErP Auto Power Off mode it cannot receive any jobs Press the Pow er key to release the ErP Auto Power Off mode Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Has an error occurred on the machine Check the Control Panel of this machine Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver A postscript error ap pears on the computer screen Is there sufficient com puter memory availab
57. will be subjected to the penalties and measures laid down by the law To DISPOSE OF OUR DEVICES CORRECTLY a Contact the Local Authorities who will give you the practical information you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar to the one purchased to our dealer for disposal The crossed dustbin symbol on the device means that when it to be disposed of the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste m The producer guarantees the activation of the treatment collection recycling and disposal procedures in accordance with Directive 2002 96 EC and subsequent amendments 2 FOR OTHER COUNTRIES NOT IN THE EU The treatment collection recycling and disposal of electric and electronic devices will be carried out in accordance with the laws in force in the country in question
58. y Keys Chapter 5 Administrator Settings Security Details Password Rules A file saved on the HDD has disappeared from a computer Is the setting for deleting files on the HDD config ured on the machine Check the HDD settings for the machine For in formation on the file deletion setting refer to Us er s Guide Description of Utility Keys Chapter 5 Administrator Settings Folder Settings d Color MF 3300 3800 Cannot print 4 3 Description of problem Check points Remedy Printing in user authenti cation or account track mode is not available Are the user name or ac count name and pass word correct Enter the correct user name account name and password Is the user authentica tion or account track en abled in the printer driver Enable user authentication or account track on the printer driver Is the entered user name or account name author ized Check that printing of the current user name ac count name is permitted Printing is not available when you have selected Public User in user au thentication Is printing by public us ers permitted on the ma chine Check whether printing by public users is permit ted If not grant printing permission to public us ers Selection of items failed in the printer driver Selection may not be en abled for certain combi nations of functions Grayed out items cannot be configured

d-COLOR MF3300 / MF3800

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