J330i USER MANUAL
Contents
1. 34 Print quality issues Troubleshooting the ethernet connection and adapter Resetting to factory defaults Ethernet adapter status indicator Network status activity indicator 6 Technical Specifications 41 General specifications Ribbon specifications Card specifications Bar codes Fonts Card dimensions Bi directional Communications interfaces Mechanical specifications Electrical Environmental Options Appendix A Magnetic Card Stripe Encoder 2 44 Introduction Media loading orientation Sample encoding program Magnetic encoder cleaning When to clean How to clean ISO standard encoding Appendix B Smart Card Contact Station 47 Introduction Media loading orientation Smart card contact station interface nbStech BS TECHNOLOGIES tech TECHNOLOGIES Appendix C Connecting to a Network 0 49 Printer sharing External print server Internal print server Appendix D Accessories amp Supplies 51 Ribbons Cards Accessories Appendix E Warranty Information n eee 55 Printers Printheads Supplies Spare parts Appendix F Technical Support 56 How to return your printer2. User s manual J330i JAVELIN NBS Technologies April 2006 Rev A tech TECHNOLOGIES Quick Start 1 Unpack your Javelin card printer Make sure the following items are included Power amp USB cable Colour ribbon Cleaning cartridge Driver and documentation CD Cleaning kit Quick Start guide If any items are missing please contact your dealer Install card cleaning cartridge The card cleaning cartridge is packed separately from the printer in a protective plastic bag Remove carefully and peel off tape before installation A loud CLICK will indicate the cartridge is correctly installed Prepare card output hopper Grab the sides of the hopper and slide out Loading ribbon Turn on the power to the printer and raise the printhead Ribbon loading involves the placement of the ribbon onto the supply and take up spindles As soon as the ribbon is installed and the printhead is locked down the spindles will automatically rotate to take up any slack and to synchronise the ribbon to the correct panel 2 7 tech N TECHNOLOGIES Loading cards First shuffle a stack of new cards to reduce any electrostatic charge Always handle cards by their edges Ss amp X f ST J Do not try to eliminate the gap by pressing down on the card stack as this can cause a misfeed This item can be operated by the user to set the card thickness and to prev
3. Card Dimensions ISO standard 7810 dimensions ISO standard 7811 dimensions for plain card for magnetic stripe card 0 623in 15 82mm min 0 218in 5 54mm 2 125 0 002 in max 53 98 0 050 mm Radius Pa 3 375 0 01 in 0 125 in 85 72 0 25 mm 3 18 mm 0 009 0 033 in F i 0 23 0 84 mm 0 0 115in 2 92mm max 0 0 115in 2 92mm max Contact Location for smart card ISO standard 7816 0 782 in 19 87 mm 0 757 in 19 23 mm 1 124 in 28 55 mm 2 mistech 0 403 in 10 25 mm 42 BS TECHNOLOGIES tech TECHNOLOGIES Bi Directional Communications Interfaces USB Built in Ethernet optional Mechanical Specifications Width 462 mm 18 2 in Depth 239 mm 9 4 in Height 256 mm 10 1 in Weight 7 0 kg 15 5 Ibs Electrical 110 230 Volts AC 10 99 254 V GO 50 Hz 3Hz 47 63 Hz FCC Class B CE UL and CUL approved Environmental Operating temperature 60 F to 86 F 15 C to 30 C Operating humidity 20 to 65 non condensing Storage temperature 23 F to 158 F 5 C ta 70 C Storage humidity 20 to 70 non condensing Ventilation reasonably dust free air environment Options Built in Ethernet network Communications Three track magnetic stripe encoder standard and reverse Smart card contacts station Contact and contactless smart card encoding kits 43 Appendix A Magnetic Card Stripe Encoder Introduction This appendix include
4. circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection The printer s power supply is an internal unit that can only be serviced or replaced by trained and authorised personnel nbStech 10 BS TECHNOLOGIES Unpacking the Printer Your J330i printer ships in a carton and protective anti static bag Keep all packaging material in case you need to move or reship the printer Inspect the shipping container to ensure that no damage has occurred during shipment If any damage is apparent file a claim with the shipper Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer Make sure the following items are included with your J330i printer Driver amp Documentation CD Colour Ribbon Vics USB amp Power Cables Quick Start Quick Start Guide Cleaning Kit E nostech BS TECHNOLOGIES If any items are missing please contact your dealer 1 2 tech N TECHNOLOGIES PROTECTION PAD Your J330i printer ships with warning tape where the card cleaning cartridge will be insta
5. Appendix G Declarations of Conformity 57 1 Introduction Thank you for choosing the Javelin J330i card printer This manual guides you to efficient start up and operation of your new card printer Printer Features The following shows the main functional features found on your J330i printer PRINTHEAD MAGNETIC ENCODING STATION OPTIONAL CARD CLEANING CARTRIDGE CARD GAUGE CONTROL OUTPUT HOPPER LCD DISPLAY amp PANEL BUTTON RIBBON SUPPLY SPINDLE RIBBON TAKE UP SPINDLE tech TECHNOLOGIES BS bstech TECHNOLOGIES Controls Connectors and Indicators Your J330i printer has an LCD display panel and a panel button on the front and a power connector power switch and interface connectors on the rear panel lt LCD DISPLAY amp PANEL BUTTON 10 100 BASE T CONNECTOR ETHERNET SWITCH NETWORK STATUS ACTIVITY LED ETHERNET ADAPTOR STATUS LED THESE ARE ON THE OPTIONAL ETHERNET ADAPTOR POWER SWITCH POVVER CONNECTOR DB 9 CONNECTOR LOCATION FOR SMART USB CONNECTOR CARD STATION OPTIONAL tech TECHNOLOGIES LCD Panel The LCD panel can display the following messages Message Operational INITIALISING READY DOVVNLOADING DATA PRINTING MONO MAG ENCODING CONTACT ENCODING PRINTING CYAN PRINTING YELLOVV PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOVVNLOADING FVV CLEANING PRINTER Warnings CLEAN PRINTER REM
6. Ethernet adapter has detected the presence of the network It does not mean the Ethernet adapter has an IP address or is attached to a printer queue 2 If the LED is rapidly flashing green 9 times sec the Ethernet adapter has not detected the presence of a network cable To solve the problem Verify that the network cable is appropriate for the network and has an RJ 45 connector Turn the printer power off 0 Remove the network cable from the Ethernet adapter Plug the network cable back in until you hear a positive click Check the other end of the cable in the same manner Turn the printer power on if the Ethernet adapter still does not detect a cable continue Connect the Ethernet adapter to a known good network connection If the Ethernet adapter is still unable to detect the network cable contact technical support for assistance tech 38 N TECHNOLOGIES tech TECHNOLOGIES 3 If the LED is slowly flashing green 1 time sec the Ethernet adapter is trying to print a job If the job does not print check the following Important Cables with a rating higher than CAT 6 have not been tested Verify that the printer has media and ribbon If the printer is showing any errors it is unlikely that the Ethernet adapter can send data to the printer The LED continues to blink until the printer malfunction is resolved or until the printer is turned off 0 Flashing red indicates the power on self test POST is in progr
7. IT department The Install Wizard will walk you through the appropriate installation steps The Wizard will Automatically launch when the driver CD is inserted From the main menu of your documentation CD select your desired language and then select DRIVERS from the subsequent menu The Install Wizard will walk you through the appropriate steps Delete previous versions of the driver and clean up any necessary registry entries You must select Remove from the install options to remove any previous driver versions 13 Loading a Ribbon Javelin i series printers require the use of Javelin encoded i series ribbons for full colour printing The resin thermal transfer and dye sublimination ribbons for J330i are specifically designed for your J330i printer 1 Place the printer power switch in the OFF 0 position 2 Raise the printhead carriage by pressing the release latch to the left toward the output hopper and lifting as shown below to about a 45 angle The printhead carriage will stay in that position Electrostatic discharge caution DO NOT TOUCH the printhead or the electronic components on the printhead carriage Discharges of electrostatic energy that accumulate on the human body or other surfaces can damage the printhead or other electronic components used in the printer Note Avoid any direct contact with the printhead to prevent transfer of oils or contamination Outside of normal operation only the NBS appro
8. and optional magnetic encoder station When to Clean When the LCD Panel displays the message CLEAN PRINTER Approximately every 1000 cards when using 5 panel colour ribbon or every 5000 cards when using a monochrome ribbon tech 28 N TECHNOLOGIES How to Clean Note This cleaning procedure uses two cleaning cards One cleaning card is the size of a regular plastic card and is referred to as the cleaning card The other is elongated with a wider section at one end it is referred to as the long cleaning card 1 Turn printer power on 2 Initiate the cleaning process by either of the following methods At the printer press and hold the panel button for several seconds until the LCD panel displays the message REMOVE RIBBON THEN CLOSE HEAD From the computer enter the J330i printer tools software and click on the CLEAN button The LCD panel will display the message REMOVE RIBBON THEN CLOSE HEAD 3 Open the main cover release the printhead carriage and remove the ribbon Then close the printhead carriage For details see chapter 2 The LCD panel will display the message EMIPTY FEEDER amp PRESS BUTTON 4 Open the card feeder cover and remove cards from the card feeder The last card is difficult to remove leave it in place Press the panel button on the front of the printer The card remaining in the feeder will be ejected The LCD panel will then display the message LOAD CLEANING CARD IN FEEDER 5 Place a
9. done by double clicking an icon on your desktop or by clicking the Windows start icon selecting programs and navigating to Microsoft Word Go to the file menu and choose page setup Select the paper size tab choose card Under orientation select landscape Select the margins tab and set the top bottom left and right margins to O zero Click OK to close the page setup window The card appears on the screen Design a card with both black and coloured text and with coloured pictures see example below 25 Note For cards thinner than 20 mils 0 51 mm or thicker than 40 mils 1 02 mm the card design must be limited to 1 no more than two 30 mm x 30 mm areas of full colour 2 black information text and barcode for example must cover no more than 50 of the card area and 3 there must be at least a Smm unprinted border along all edges For cards with thickness between 20 mils 0 51 mm and 40 mils 1 02 mm these restrictions do not apply full colour printing is permitted edge to edge in both directions 8 Once you are ready to print go to the file menu and select print 9 If the printer was not selected as the default printer go to the file menu select print setup and choose Javelin J330i card printer from the printer names list Then close the print setup dialog box 10 The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the proc
10. including the length of warrantly period please contact the Javelin dealer from whom you purchased your 55 printer tech BS TECHNOLOGIES Appendix F Technical Support If for any reason you require product technical support please contact the distributor where you purchased your equipment If they cannot help you or at their direction contact NBS For support in Europe Middle East Africa and Asia Pacific NBS TECHNOLOGIES 7 BYFLEET TECHNICAL CENTRE CANADA ROAD WEST BYFLEET SURREY KT14 7NB UNITED KINGDOM Tel 44 1932 351531 Fax 44 1932 351382 Email technical support nbstech com For support in North and South America NBS TECHNOLOGIES 10925 BREN ROAD EAST MINNEAPOLIS MN 55343 UNITED STATES OF AMERICA Tel 1800 565 9033 or 1 416 840 8627 Fax 1 952 912 9439 Email technical support nbstech com Web www nbstech com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropriate NBS Technical support department details above for instructions before shipping your printer A Only complete goods in their original packaging with a valid Returned Materials Advice RMA number clearly marked on the outside can be accepted for return to NBS 56 Appendix G Declarations of Conformity modified by control 927 SIP EES EMC Directive EN 500082 1 Immunity to an
11. print This is an example of the test card PLASTIC CARD PRINTER PRINTER J360i Serial Number 23666 Firmware 4 00 300 dpi Head resistance 1234 Offset X12 Y12 EC 12 Printing counter 123456 22 3 Printing a Card Printing with the J330i card printer is similar to printing with any other printer in a Windows environment The printer driver software is installed on your computer see chapter 2 The J330i printer is connected to the power source and the computer see chapter 2 The J330i printer is selected by either the operating system or the appropriate application software program Printer properties are set the factory default values will be appropriate for many applications Card printing is directed by the appropriate application software program Setting printer properties Printer properties can be set either at the operating system level or within the application software program used for printing cards Note In the following description of setting printer properties only those properties and options that are suitable for being set by the user are described The user should not make selections or set parameters unless they are specifically described in this section Preferences settings can configure the J330i card printer for landscape wide or portrait tall printing orientation and allow the user to verify that the desired ribbon is installed in the printer Monochrome ribbons are selected v
12. the printer main cover Note Do not touch the adhesive roller surface that contacts the cards tech 33 N TECHNOLOGIES S Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation Check the table when experiencing any loss of operation or print quality Problem Description Cause Solution LCD displays OUT OF CARDS 1 Check for cards in the card feeder If no cards present load cards 2 Check that card thickness control lever is properly adjusted see loading cards in chapter 2 3 Press the panel button for 1 second The printing job will restart OUT OF RIBBON 1 Check ribbon Replace if defective or entirely used Ribbon will automatically synchronise and printing will restart with a new card PRINT HEAD OPEN 1 Check that printhead carriage is closed and latched MECHANICAL 1 Check that you are using the correct card type see technical ERROR specifications 2 Check that card thickness control lever is properly adjusted see loading cards in chapter 2 3 If 2 cards are fed into the printer at the same time Open cover and remove card cleaning cartridge empty the card feeder and pull the jammed cards out Replace the card cleaning cartridge Remove cards from card feeder separate them as shown in Loading cards in chapter 2 and replace 4 Check that ribbon is loaded correctly ENCODING ERROR 1 Check that you are using the correct magnetic card type for low or high
13. 104524 103 Plain white cards with high coercivity magnetic stripe 9104524 120 Plain white security cards with embedded world globe hologram design tech 53 N TECHNOLOGIES tech TECHNOLOGIES OTHER CONSUMABLES 61100905 61100914 61100915 61100916 61100919 61100912 61100918 Printhead J330i Cleaning Kit Short cards 50 amp Swabs 25 Short cleaning cards 100 Cleaning swap kit 25 Long cleaning cards 50 Adhesive cleaning roller 5 Card cleaning cartridge 94 tech TECHNOLOGIES Appendix E Warranty Information PRINTERS NBS JAVELIN printers excluding printhead are warranted against defects in material or workmanship Proof of purchase or shipment date is required to validate the warranty This warranty is subject to normal usage and becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are improperly installed or replaced by the user PRINTHEADS The original printhead is covered by an unlimited number of passes warranty The warranty period begins on purchase date To qualify for this warranty the printhead must be returned to NBS or to an authorised dealer Customers are not required to purchase NBS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user i
14. ENCODING ERROR at an increasing frequency How to Clean 1 Leave power on 2 Press and hold the front panel button for a few seconds 3 Open the main cover and release the printhead carriage latch raise the printhead carriage and remove the ribbon Close the printhead carriage 4 Close the main cover D Open the card feeder cover and remove any cards 6 Insert a pre saturated cleaning card provided into the slot below the card feeder The cleaning card will feed into the printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary 7 Additional cleaning of the magnetic head can be accomplished using the alcohol soaked swabs provided with the printer Follow the directions given in section 4 tech 45 N TECHNOLOGIES tech TECHNOLOGIES ISO Standard Encoding Field Separator Track Density Valid Characters of characters A 210 BPI Alphanumeric ASCII 20 95f 2 75 BPI Numeric ASCII 48 62 3 210 BPI Numeric ASCII 48 62 Bits per inch tExcept the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms Note Refer to the card printer programmer s manual for complete programming information 46 Appendix B Smart Card Contact Station This section contains information on the additional operations of a J330i printer equipped with the o
15. Magenta C Cyan B Black O Overlay tech 51 N TECHNOLOGIES MONOCHROME RIBBONS 1000 cards unless indicated otherwise Original blue core ribbons NBS Javelin ribbons 61131100 Black 61131101 Black 61132100 Black 1500 cards 61131108 Black value pack 61131107 Black for ABS cards 61131153 White 61131102 Red PMS 1795C 61131103 Green PMS 3480 61131104 Blue PMS 29350 61131106 White 61131111 Gold 61131112 Silver 61131121 Scratch off 840 cards sold in multiples of 100 rolls Varnish overlay ribbons 350 cards applied using printer 61131701 Clear 61131702 Genuine secure Hand applied peel n stick laminate patches 61152270 World globe hologram 500 patches tech 52 N TECHNOLOGIES PLASTIC CARDS per 1000 cards PVC 30 mil 0 76 mm 92000009 Plain white cards 92000071 1 Plain white cards with low coercivity magnetic stripe 92000007 Plain white cards with high coercivity magnetic stripe 9104523 020 Plain white 30 mil 3 up breakaway key tags 92000700 Plain black cards 82000701 Plain silver cards 92000702 Plain gold cards 9104523 121 Plain white security cards with embedded security star opacity mark 9104523 122 Plain white security cards with lock amp key colourshift ink image PVC 10 mil 0 25 mm 92000003 Self adhesive cards 9104523 114 Plain white cards 9104523 115 10 mil cards with writeable backs PVC Composite 60 40 30 mil 0 76 mm 9104524 101 Plain white cards 9
16. OVE RIBBON THEN CLOSE HEAD EMIPTY FEEDER amp PRESS BUTTON LOAD CLEANING CARD IN FEEDER PRESS BUTTON TO CONTINUE FEED LONG CLEANING CARD IN EXIT CLEANING PRINTER ENCODING ERROR printing stops INVALID MAGNETIC DATA encoding stops REMOVE RIBBON Errors Printer will not operate OUT OF RIBBON MECHANICAL ERROR OUT OF CARDS PRINT HEAD OPEN Scrolling Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Blinking Scrolling Fixed Blinking Blinking Blinking Blinking 2 Installation and Setup General Information This section will guide you through the installation and setup of your J330i printer This consists of the following procedures which should be performed in the order presented Unpacking the printer Installing the print driver software and setting driver options Loading a ribbon Installing the card cleaning cartridge Setting the card thickness control Loading cards Connecting the printer to your computer Connecting power Printing a test card to verify printer operation The printer should be placed in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down Electric Shock Caution Limit AC power supplied to the J330i printer to 110 230 volts GO 50 Hertz Limit excess current draw to 16 amps or less using an associated
17. cleaning roller Clean the printhead Replace the cleaning roller EXAMPLE 4 36 tech TECHNOLOGIES EXAMPLE 5 No printing on the card Possible Cause Ribbon may not be installed in the printer Solution Check for ribbon in the printer Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Printhead elements may be scratched or burnt Solution Call service for printhead replacement information EXAMPLE 6 Only one panel of a colour ribbon prints Possible Cause Using the wrong type of ribbon Solution Use only Javelin encoded i series ribbons for full colour printing Note For optimum print quality always keep the main cover and the card feeder cover closed 37 Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet adapter configuration parameters to the factory defaults press the panel button and hold it in while turning the printer power on Keep the panel button pressed until the status Indicator light turns green then release the panel button To print a configuration card press and hold the ethernet switch Ethernet Adapter Status Indicator A bi color status Indicator displays the operational status of the Ethernet adapter The following conditions might occur 1 During normal operation the LED is solid green for more than 30 seconds This indicates all the hardware is functioning properly and the
18. coercivity encoding Verify command syntax Contact Javelin technical support W uv CLEAN PRINTER 1 Printer cleaning required see chapter 4 tech 34 NBS TECHNOLOGIES Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedures below EXAMPLE 1 Small spots appear on the printed card with a non printed area or a different colour Possible Cause Contamination on the card surface Solutions Check that cards are stored ina dust free environment Use a different supply of cards Possible Cause Dust inside the printer and or dirty cleaning roller Solutions Perform a cleaning of the printer see chapter 4 Replace cleaning roller see chapter 4 EXAMPLE 2 There are non printing horizontal lines white on the card surfaces Possible Cause Ribbon cartridge is not correctly positioned Solutions Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon Replace ribbon cassette making sure it locks in place Possible Cause Printhead is dirty EXAMPLE 2 Solution Clean the printhead _ Possible Cause Printhead elements are damaged e g scratched or burnt TE nbstech Solution Call NBS c
19. d 159 Electromagnetic 937607 EEG Disturbances 73 7 237 EEG Low voltage EN 60950 Product Safety modified by Directive 5937 667 EEE Model J330i conforms to the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements tech 57 NBS TECHNOLOGIES tech TECHNOLOGIES TRADEMARKS JAVELIN is a registered trademark of NBS Techn
20. d Cleaning Cartridge The card cleaning cartridge cleans the cards entering the printer and consists of a cartridge frame and an adhesive roller which are packed together Remove the cartridge frame and the adhesive roller from their packaging Insert the adhesive roller into the cartridge frame To avoid contamination always hold the frame and the roller by the ends and peel the protective wrapper from the adhesive roller Open the printer s main cover and locate the area where the card cleaning cartridge will be installed initially this area was covered by a warning tape Locate the slot at the rear of the card cleaning cartridge mounting location Hold the card cleaning cartridge by the extended handle so the large arrow on the top is pointing away from you WVith the cartridge at about a 30 angle pointing downward insert the lip of the cartridge into the slot until the cartridge seats against the back wall Then press the front of the cartridge down until it seats all the way down and latches with an audible click Close the printer s main cover 16 Setting the Card Thickness Control The card thickness control is set by the user to adjust the gap as cards enter the printer to prevent double feeds which could cause a jam or mis feeds 1 Open the card feeder cover The card thickness control lever is at the front of the left side opening of the card feeder area Note Set the card thicknes
21. ected locally to the host computer and configured to be shared to other client computers Client computers connect to the printer over the network through the host computer tech AQ N TECHNOLOGIES External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer Client computers connect to the print server over a network Internal Print Server Similar to an external print server except the print server is integrated into the printer This removes the need for a separate power supply and separate device drivers This is the simplest way to network a printer nbStech BS TECHNOLOGIES 50 Appendix D Accessories amp Supplies Please contact your Javelin dealer to place an order for accessories and supplies IMPORTANT NOTICE Only TrueColours colour ribbons supplied by Javelin dealers can be used in this printer RIBBONS JAVELIN ENCODED INTELLIGENT RIBBONS Each i series ribbon includes a cleaning roller Full colour ribbons NBS part no 61134501 Five panel YMCKOi 200 cards 61134503 Five panel YMICKOi 330 cards 61134512 Half panel YMC plus full panel KOi 450 cards Two panel ribbons 61134509 Black dye sub overlay KdOi 500 cards for monochrome photos 61134510 Black resin overlay KrOi 500 cards for text and bar codes Note Y Yellow M
22. ent more than one card feeding into the printer at the same time and causing a jam There are 4 positions to set the card thickness control Slide the lever to set the gauge The second position down is the normal position 8Omil 0 76mm Starting to print cards Connect the interface cable install the Windows driver on your PC and connect your printer when prompted Table of Contents 1 INE POOCUCEION 656 onasiciccndeetatasiedeei icine blekeberesedaasee lite rueetaensaeeieuteaciene Printer features Controls connectors and indicators LCD panel 2 Installation and Setup enetinensunetrahiaes General information Unpacking the printer Installing the print driver software and setting driver options Installing the J330i print driver Loading a ribbon Installing the card cleaning cartridge Setting the card thickness control Loading cards Card output hopper Large feeder extension kit Connecting the printer to your computer Connecting power Printing a test card 3 Printing a Care 2222 ccacceicdntocctie eaedndsdeececete neesdaea sean aaa Adie nante Setting printer properties Printing a sample card Feeding one card ata time 4 Gleanings ennnen aa eee ene mere ee eo een Ter ree ee eee Cleaning the printer When to clean How to clean Cleaning the printhead Card cleaning cartridge When to replace the cleaning roller How to replace the cleaning roller tech N TECHNOLOGIES 5 Troubleshooting
23. ess If the LED is solid red for more than 30 seconds the Ethernet adapter has failed the POST A failed POST can be caused by any of the following The printer attached to the Ethernet adapter device is malfunctioning Turn the printer power off wait 10 seconds then turn the printer back on 1 If the Ethernet adapter still fails the POST the Ethernet adapter has a hardware problem that can be fixed only by replacing or returning the unit Contact technical support for repair or replacement information If the LED is alternately flashing red and green for longer than 2 minutes the Ethernet adapter is in firmware download mode This means it is waiting for new firmware data to be sent before it continues normal functioning Perform the following If the Ethernet adapter was purposely put into firmware download mode finish the download with the proper update utility Contact the NBS web site at http 7 www nbstech com to download this utility Contact technical support for help recovering this unit 39 Network Status Activity Indicator A bi colour status activity LED indicates network speed established link and network activity 1 If the LED is off no link was established 2 If the LED is solid green a 100Base link is established 3 If the LED is flashing green a 100Base link is established and network activity has been detected 4 If the LED is solid orange a 10Base link is established 9 If the LED is flashing o
24. essing speed of your computer 11 Once the printing job is complete the card is ejected from the printer tech 26 N TECHNOLOGIES tech TECHNOLOGIES Feeding One Card at a Time A manual feed slot is available below the card input hopper for feeding single cards The card input hopper must be empty for single card feeding to work properly Insert a single card into the slot below the card feeder Do not feed more than one card at a time Note If single card feeding will be the normal mode of operation you may select that mode through the driver software In single card feed mode the card will not be printed until the print job has been sent to the printer and the card to be printed has been inserted into the single card feed slot 27 4 Cleaning Caution PROTECT YOUR FACTORY WARRANTY factory warranty Other than the recommended cleaning procedures described in The recommended cleaning procedures must be performed to maintain your this manual allow only Javelin authorised technicians to service the J330i printer NEVER loosen tighten adjust bend etc any part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer Cleaning the Printer Clean your J330 i printer using pre saturated cleaning cards provided The regular use of these cards will clean and maintain important parts of your printer that cannot be reached including the printhead transport rollers
25. from the pivot points Slide feeder extension into place and secure by using the 3 screws supplied Clip in the door 19 tech TECHNOLOGIES Connecting the Printer to your Computer The J330i printer includes a standard USB interface As an option the printer can be ordered with a 10 7 100base T Ethernet Adapter in addition to the USB interface If using the USB interface use the supplied USB cable to connect between the USB connector on the printer and a USB port on the computer as shown below Note that the figure below shows the optional Ethernet Adapter directly above the USB Connector this may not be present on your printer ETHERNET CONNECTOR OPTIONAL POWER SWITCH POVVER CONNECTOR USB CONNECTOR If your printer includes the optional Ethernet Adapter as well as the standard USB connection use either the supplied USB cable or a standard Ethernet cable to connect the printer to a corresponding port on the computer or network Important Do not use both USB and Ethernet connections at the same time Important Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent 20 Connecting Power The J330i printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz The power source must be grounded Depending on specific model number you
26. his can cause mis feeding or double feeding To avoid this separate the cards before loading Note Do not mix cards of different thicknesses Note Do not bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible Note For cards with magnetic stripe refer to Appendix A for loading instructions Note To reduce contamination and ensure better print quality minimise the time the card feeder cover is open Open card feeder cover and place the cards in the input hopper Note that there will be a gap in the card stack with several cards lying flat and the cards above angled upward This is normal and ensures proper feeding Caution Do not touch print surfaces of the cards this can reduce print quality nbStech 18 BS TECHNOLOGIES tech TECHNOLOGIES Card Output Hopper This item is used for collecting printed cards Grab the sides of the hopper and slide out Note To prevent movment during shipping or operation the hopper is a very snug fit Firm force is therefore required to change its position When the printer is not in use slide the hopper back into it s closed position to protect the printer from dust Optional Large Feeder Extension This item is used for increasing card feeding capacity Carefully remove card cover by forcing away
27. ia the drop down menu If the J330i printer includes the optional magnetic card stripe encoder encoding parameters and coercivity can be set Printer cleaning can be initiated from the tools window printer cleaning can also be initiated at the printer see chapter 4 tech 23 N TECHNOLOGIES tech TECHNOLOGIES Also from the tools window the test card can be selected from several pre loaded styles Single feed options allows disabling or enabling single feed support If disable single feed support is selected when the J330i card printer runs out of cards in the feeder the LCD display will read OUT OF CARDS To continue press the panel button If enable single feed support is selected when the J330i card printer runs out of cards in the feeder it will wait until a card is inserted in the single card slot or cards are loaded in the feeder and then will automatically continue 24 4 N OO 8 WO WW tech N TECHNOLOGIES Printing a Sample Card Sample card designs are installed with the printer driver Sample cards require Microsoft Word or Microsoft Paint application software The cards are accessed via the start menu Select start select programs select Javelin card printers and select a sample card or follow the directions below to design a card Follow these steps to design and print your first card Launch Microsoft Word software Depending on your computer configuration this may be
28. its from the print head Permanent damage to the printhead will result Caution Do not touch the printhead if the printer has been in service in the last 10 minutes lt could be very hot and cause a burn 31 Card Cleaning Cartridge Your J330i printer includes a card cleaning cartridge This item cleans the cards entering the printer through the card feeder To ensure print quality the cleaning roller requires periodic replacement New cleaning rollers are included with each ribbon or may be purchased separately Installation of the card cleaning cartridge is described in chapter 2 and is not repeated in detail here Replace the cleaning roller each time you install a new ribbon How To Replace the Cleaning Roller 1 Open the main cover and locate the card cleaning cartridge 2 Gently remove the card cleaning cartridge Lift the handle end and then pull it away from the printer Note Before replacing the card cleaning cartridge or its cleaning roller clean the printer using the cleaning cards as described earlier in this chapter tech 32 N TECHNOLOGIES 3 Remove the cleaning roller from the card cleaning cartridge and discard 4 Install new cleaning roller into the card cleaning cartridge To avoid contamination always hold the cleaning roller by the ends 5 Peel protective wrapper from the cleaning roller by gently pulling on the tape 6 Replace the card cleaning cartridge into the printer 7 Close
29. leaning cards from step 2 above through step 9 below 8 The long cleaning card will automatically feed into the printer and the printing process will continue The LCD panel will again display the message CLEANING PRINTER 9 When the cleaning process is completed the long cleaning card will be ejected and the LCD panel will display the message READY indicating that the printer is ready to resume normal printing operations 10 Discard both cleaning cards after a single use Note Do not use previously used cleaning cards tech 30 N TECHNOLOGIES 1 2 nbStech BS TECHNOLOGIES Cleaning the Printhead A cleaning using the cleaning cards usually suffices However a separate printhead cleaning can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs Place the printer power switch in the OFF O position Open the main cover release the printhead carriage and remove the ribbon Leave the printhead carriage in its raised position For details see chapter 2 Clean printhead by moving an alcohol moistened swab tip side to side across the printhead elements Only use moderate force To reorder swabs please refer to the media list on the Windows drivers and user documentation CD supplied with this printer The swabs can also be used in a similar manner to clean the optional magnetic encoding head Caution Never use a sharp object or any abrasive to scrape depos
30. lled and a pad that protects the printhead from possible damage in shipment Open the printer s main cover Remove the cleaning cartridge warning tape Release the printhead carriage by pushing the printhead carriage latch to the left and raise the printhead carriage lt will remain open at about a 45 angle Remove the printhead protection pad WARNING TAPE Keep the pad as well as the other packing material and the shipping carton in case the printer is shipped or moved 12 tech TECHNOLOGIES Installing the print driver software and setting driver options Printing with the J330i printer requires the Windows printer driver and your card design issuing software or printer command level programming through the printer interface The J330i card printer can be used with any Windows 2000 or Windows XP computer using the drivers provided on CD with the printer This section contains information on the printing of a sample card in colour using the 5 panel colour ribbon YMCKO and the Windows printer driver Note If updating the printer driver from a previous version before installing the updated printer driver version always delete the existing version from your computer Installing the J330i print driver To install the J330i printer driver automatically on all operating systems use the Javelin Install Wizard Note Ensure that you have administrative privileges to perform this installation or contact your
31. ologies Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders COPYRIGHT NOTICE This document contains information proprietary to NBS This document and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification NBS reserves the right to make changes for the purpose of product improvement at any time 58
32. pre saturated cleaning card into the card feeder The cleaning card will automatically feed into the printer and the cleaning process will start there is a several second delay after the cleaning card feeds before the cleaning movement starts VVhile the cleaning process is underway the LCD panel will display the message CLEANING PRINTER 6 At the conclusion of this part of the cleaning process the cleaning card will be ejected and the LCD panel will display the message PRESS BUTTON TO CONTINUE tech 29 N TECHNOLOGIES 7 After the user presses the panel button the LCD panel will display the message FEED LONG CLEANING CARD IN EXIT Insert the long end of the long cleaning card into the card exit directly above the output hopper If the user inserts a regular cleaning card into the card exit the LCD panel will display the message INVALID CARD PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit Note If the user does nothing at this point ie does not insert the long cleaning card after a timeout the LCD panel display will change to CLEAN PRINTER The printer will be able to print but the LCD panel will continue to display CLEAN PRINTER This limited cleaning does not do a thorough cleaning but may be performed if no long cleaning cards are available To restore the display to READY you will need to perform a complete cleaning process using both short and long c
33. ptional smart card contact station See chapter 2 for location Introduction Smart cards can have a built in microcomputer and or memory to store fingerprints voice recognition patterns medical records and other such data The J330i printer may be equipped with an optional contact station for programming smart cards ISO 7816 This printer model responds to commands that position the card at the contact station where the printer connects to the contacts on the smart card All other printer operations remain the same as the standard J33Oi model Media Loading Orientation Orient the cards with the gold plated smart card contacts at the top surface of the card and facing to the left tech 47 N TECHNOLOGIES N tech TECHNOLOGIES Smart Card Contact Station Interface When a command to the printer interface sends a card to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer DB 9 CONNECTOR LOCATION FOR SMART CARD STATION OPTIONAL An attached external smart card programmer can be used to program smart card chips The following table shows the smart card contact points o owo ET PS Cest fe om C4 RFU Pg GND when chip is at station C5 GND rs ee 48 APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways Printer Sharing In printer sharing the printer is conn
34. r J330Oi printer will include a power cord If this is not appropriate AC power cords may be purchased locally make sure it is a three wire grounded cord POWER SWITCH POVVER CONNECTOR Place the printer s power switch in the OFF O position Depending on your local AC voltage plug the appropriate power cord into the printer s power connector and a grounded AC power source connection To turn the printer on set the printer s power switch to the ON position Caution If the power cord appears damaged in any way or if the power cord will not i securely plug into the printer s power connector or the AC power source connection STOP Use of a damaged or incorrect power cord could cause equipment damage result in an electrical fire or possibly cause injury tech 2 N TECHNOLOGIES tech TECHNOLOGIES Printing a Test Card With ribbon and cards loaded your J330i printer is ready to print To check the operation of the printer you should print a test card Printing a test card does not require that the printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF O position 2 While pressing the printer s front panel button next to the LCD display panel switch the printer ON 1 3 Hold the panel button until the LCD display panel reads SELF TEST 4 Release the panel button and the test card will
35. range a 10Base link was established and network activity has been detected Network activity detected by this LED does not mean the activity is data for the print server The activity is all activity on the network seen on the Ethernet adapter 40 6 Technical Specifications General Specifications Full colour dye sublimation card printing 25 seconds per card single sided colour printing YMCKQ Monochrome thermal transfer printing 4 seconds per card monochrome Ribbon Specifications Patented ribbon core and spindle system i series technology featuring RFID Note i series printers require the use of Javelin encoded i series ribbons for full colour printing For more information about card media and ribbons available from NBS Technologies please refer to appendix D Card Specifications Types PVC or composite Card width length ISO CR 80 ISO 7810 2 125 54 mm x 3 375 86 mm Option magnetic stripe ISO 7811 Card thickness 10 60 mil 0 25 1 5 mm 10 Card feeder capacity up to 100 cards SOmil optional high capacity feeder up to 220 cards Card output hopper capacity 100 cards SOmil Bar Codes Code 39 Code 128 B amp Cwith amp without check digit 2 of 5 and 2 of 5 interleaved UPC A EAN8 and EAN13 PDF 41 7 2D bar code and other symbologies available via Windows printer driver tech 41 N TECHNOLOGIES Fonts Arial and Arial bold True type fonts available via Windows driver
36. s control before loading cards Note To reduce contamination and ensure better print quality minimise the time the card feeder cover is open There are four positions to set card thickness control 2 Slide the card thickness control to the position corresponding to the following Highest position 50 mil 1 27 mm to 6O mil 1 52 mm end position 30 mil 0 76 mm to 50 mil 1 27 mm Normal setting grd position 20 mil 0 51 mm to 40 mil 1 02 mm Lowest position 10 mil 0 25 mm to 20 mil 0 51 mm Note The overlap in settings above accommodates variations in environmental conditions especially humidity and cards from different manufacturers In general start at the lowest position and move the lever up until cards feed reliably Note 60 mil 1 524 mm cards may have a significant variation over 10 in the r actual thickness of the cards do not use these cards unless each card has been measured to have a thickness less than 66 mil 1 676 mm nbstech 17 BS TECHNOLOGIES Loading Cards This section shows how to load plastic cards into the J330i printer The J330i can use cards with a range of thickness from 10 mil 0 25 mm to 60 mil 1 5 mm The J330i printer can also load and print cards fed individually Information on this is given in the next chapter The plastic cards generally come in decks of 100 cards the card feeder can hold a full deck of 100 30 mil cards Cards sometimes will stick together t
37. s operation and maintenance requirements for the J330i printer with the optional magnetic card stripe encoder See chapter 2 for location of the magnetic card stripe encoder The magnetic encoder can be set for either high or low coercivity Use the printer driver to change the encoder setting Media Loading Orientation The magnetic encoder may be installed with the read write head positioned below the card path Magnetic card stripe encoder upgrade kits are also available When loading cards with magnetic stripes into the card feeder please ensure that the magnetic stripe is down and nearer to the rear of the printer Also available are printer models with the magnetic read write head positioned above the card path When loading cards into one of these models ensure that the magnetic stripe is up and nearer to the rear of the printer tech 44 N TECHNOLOGIES Sample Encoding Program Refer to the programmer s manual part number 98001 0071 Note ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes Miagnetic Encoder Cleaning The magnetic encoder read write head is cleaned as part of the printer cleaning process If the frequency of encoding errors increases the magnetic encoder head may need cleaning When to Clean When the LCD panel displays the message
38. s responsible for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintenance schedule listed in the user s manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage handling and usage guidelines established for supplies used with NBS Javelin printers SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship This warranty becomes void if the item is modified improperly installed or used or damaged by accident or neglect Notes Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by NBS or an authorised dealer may void the warranty NBS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to NBS or its authorised dealer NBS specifically disclaims the implied warranties of merchantability and fitness for a particular purpose For full warranty terms
39. ustomer service for printhead replacement information NBS TECHNOLOGIES tech TECHNOLOGIES EXAMPLE 3 Possible Cause Solution Possible Cause Solution Possible Cause Solution Possible Cause Solution Possible Cause Solution EXANIPLE 4 Possible Cause Solution Possible Cause Solution Possible Cause Solution Possible Cause Solution Printing shows very pale very dark or inconsistent results Ribbon has been stored improperly or is damaged Change ribbon and print again Cards may not meet specifications Use a different supply of cards Contrast and or Intensity may be set to incorrect values Adjust contrast and or Intensity values in software Head Settings are too low high Adjust head Settings higher lower EXAMPLE 3 Dust or embedded contamination on elements of the printhead Perform a cleaning of the printhead see chapter 4 Printing shows blurry printed image Ribbon cartridge may not be correctly positioned Check that the ribbon is properly rolled onto the ribbon cores of the cartridge Replace ribbon cartridge making sure it locks in place and print again Ribbon may not be synchronised on the correct colour panel position Open the printhead carriage then close it This will cause the ribbon to resynchronise Cards may not meet specifications Use a different supply of cards Dust or embedded contamination inside the printer and or dirty
40. ved cleaning materials should come in contact with the print head TAKE UP SPINDLE 3 Locate the ribbon supply spindle and the ribbon take up spindle see above Load ribbon onto the supply spindle under the printhead carriage flange side in and load the empty core with tape attached onto the take up spindle Make sure the ribbon tech comes off the top of the supply spindle and feeds to the top of the take up spindle 14 N TECHNOLOGIES tech TECHNOLOGIES 5 Gently press the printhead carriage down until it is fully lowered as shown below Very little force is necessary to perform this step Caution Do not touch the printhead if the printer has been in service within the last 10 minutes It could be very hot and cause a burn Electrostatic discharge caution A static discharge is possible if you touch any exposed metal parts Use of an anti static wrist strap or comparable anti static protection is required Note During normal operation with power connected and turned on the ribbon would automatically synchronise when the printhead is restored to its fully down position The ribbon would be identified and the corresponding parameters sent to the driver Since power is not connected at this point in the installation and setup procedure nothing will happen when the printhead carriage is closed The ribbon will synchronise when power is turned on 15 4 tech 5 N TECHNOLOGIES Installing the Car
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