Quadro Features on Epygi`s Supported IP Phones List
Contents
1. Playback 6 6 Administrator Login 1 Greeting Message GM 1 Listen to Current GM Record a Universal GM Restore System Default GM Q Stop Recording or Playback GM Incoming Blocking Message IBM 1 Listen to Current IBM Record a Universal IBM Restore System Default IBM Q Stop Recording or Playback IBM Universal Extension Messages 4 Outgoing Blocking Message OBM 1 Listen to Current OBM Record a Universal OBM Restore System Default OBM Q Stop Recording or Playback OBM O Administrator Logout PAGE 27 Your Name 1 Listen to Current Name recorded Record a Universal Name Restore System Default Name Q Stop Recording or Playback Name Message Out of Office Message OFM 1 Listen to Current OFM 2 Record a Universal OFM Restore System Default OFM Q Stop Recording or Playback OFM 23 Jan 20072. Guide 4 Requirements and Preparations e Software 3 1 x or higher is running on the Quadro IP PBX e Quadro IP PBX is connected to the network and all network settings are properly configured e IP phones are connected to the Quadro IP PBX powered up and appropriately configured PAGE 5 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 5 Supported SIP Phones The following SIP Phones are supported by Epygi Vendor Model Software Version Aastra 480i Firmware Version 1 4 1 1077 Aastra 9112 Application version 1 4 1 1077 Aastra 9133 Application version 1 4 1 1077 Snom 300 Application Version snom300 SIP 6 5 1 Snom 320 Application snom320 SIP 6 5 1 Snom 360 Application snom360 SIP 6 5 1 6 Future IP Phone List The following phones and releases are currently under consideration for testing IP Phone Model Firmware Version Test Completion Date Snom 300 6 5 2 15 Jan 2006 Snom 320 6 5 2 15 Jan 2006 Snom 360 6 5 2 15 Jan 2006 The following phones are currently under consideration for being supported Vendor Model Software Version Aastra 53i Aastra 55i Aastra 57i PAGE 6 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 7 SIP Phone Support Definitions Support is defined by the testing level and support commitment by Epygi Epygi and the SIP IP Phone manufacturer will be working together to create a feature set and implementation strategy
3. as Urgent or press pound to assign the Normal priority Please Note This service is restricted to sending messages to PSTN destinations Messages will be successfully received by the destination if all the following conditions fit e The connection to the destination is successful e The voice mail service is enabled on the destination e There is enough space in the voice mailbox of the destination e The duration of the forwarded replied message is less than the maximal voice mail duration set up by the destination Voice Mail Services for Incoming Calls Calling to the extension s Voice Mailbox In call queue during the greeting message Skip the greeting message and Leave the call queue and Calling to the Zero Out start Voice Mail recording record a Voice Mail destination PAGE 25 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 12 3 Feature Codes on Auto Attendant For external IP calls addressed to the Auto Attendant or incoming calls from FXO lines routed to the Auto Attendant or local calls to Auto Attendant the following key combinations are available to access and manipulate within Auto Attendant services Incoming call to Auto Attendant Services or dial locally Keys Extensions Menu establishing a connection to an extension on the called already in Quadro Remote Enquiry establishing a connection to the mailbox of an extension 00 on the called Quadro Call Relay Menu mainly
4. connected to the Quadro IP PBX locally when the phone is configured as a local IP extension or remotely when the phone is configured as a remote extension 2 IP Phone Testing Policy In order to maintain compatibility between Epygi IP PBX products and 3rd party IP phones Epygi will periodically review the available released phone SW from the vendor and test this SW against the IP PBX products for functional compatibility This review is done for each phone at a minimum of four times per year Based on the results the SW may or may not be recommended for use with or without functional restrictions Epygi will focus on a phone SW image that maximizes the functionality of the Epygi IP PBX products rather than testing for the latest release It is possible that the recommended IP phone SW is not the latest released The testing of the IP phones is done with regards to the functionality and services of the Quadro and not the independent features of the particular model Epygi will deviate from this policy on a case by case basis and will accelerate testing of a particular IP phone model or SW release when necessary Epygi reserves the right to eliminate or add new IP phones from the supported list at anytime due to market or technical reasons 3 References e Quadro Manual II Administrator s Guide for the corresponding release e Quadro Manual III Extension User s Guide for the corresponding release e IP Phones and IP Lines Configuration
5. e Play Play Play Next Listen to Listen to Listen to Listen to Listen to Previous Current Message current GM current IBM current OBM current Current Message Message Name OFM Q Print the Play Delete Record a Record a New Record a Record a Record a New attached Last Current New GM IBM New OBM New Name OFM FAX Message Message and press START on the FAX machine Restore Restore Restore Restore Restore Reply or Default GM Default IBM Default OBM Default Default a Q Name OFM Message Stop Recording or Playback The Voice Mailbox has the following sub hierarchy in the Reply or Forward a Message and Send a Message or Leave a Reminder menu options Reply or Forward a Message 1 Call Back immediately Reply by Voice Mail Forward a Message Dial to mark the message as Urgent or press pound to assign the Normal priority Dial Destination Number o Dial additional Destination Record a Message Q Number Record a Message e Record a Message Dial to mark the message as Urgent or press pound to assign the Normal priority PAGE 24 23 Jan 2007 i Technologies uadro Features on E i s Supported IP Phones List Send a Message or Leave a Reminder Dial Destination Number Leave a reminder ae instion e Dial E aie Dial to mark the message as Urgent or press pound to assign the Normal Record a Message Q o priority Record a Message Dial to mark the message
6. for external calls IP FXO or IP ISDN Local calls are also allowed 00 This service allows you to avoid hanging up and redoing the entire dialing sequence If Quadro detects an error in the dialed number or you decide to cancel the call and start a new one enter the combination to interrupt the call and get an invitation to make a new one OQ digit Under the following restrictions combination is applicable e This feature can be used when accessing the AA from e During the dialing the PSTN line to make IP or local calls e After ring tones e This feature can be used when calling to PSTN start through the AA e After call e This feature is not available on the second Quadro establishment Auto Attendant calling from one Auto Attendant to another Remote Configuration Menu allows remote enabling disabling of Unconditional Call Forwarding service for Any Address Other Addresses on the extension Q0 Non Permanent Call Back allows PSTN callers registered in the Authorized Phones Database to change the callback destination for a one time callback After the caller hangs up the Quadro will call back to the newly specified QO number This change will not be logged into Authorized Phones Database Permanent Call Back allows PSTN callers registered in the Authorized Phones Database to reconfigure Authorized Phones Database entries by modifying the caller s and or callback numbers The caller will then be able to QO initiate a
7. password after dialling the called destination and not upon lifting the handset as it is on analogue phones For other Quadro services not supported by an individual SIP phone refer to Limitations Specific to the corresponding Phone section below Please note If a particular feature is supported both by the Quadro and the SIP phone the Quadro s feature must be used Using a SIP phone s feature not supported by the Quadro is left to the discretion of the user 10 Quadro Feature Codes on Supported IP Phones A feature code is a combination of keys dialed on an IP phone connected to the Quadro IP PBX to access its telephony services Each feature has its own feature code Quadro IP PBX telephony features are divided into two groups PBX and Auto Attendant services Each group above has its own hierarchy PBX services comprise of the following e PBX services accessible at the dial tone e PBX services accessible during a call The feature codes for PBX services accessible at the dial tone and Auto Attendant services are the same on different IP phones and identical to those on FXS phones Refer to Appendix 1 for these codes The feature codes for PBX services accessible during a call vary on different IP phones exception is the Call Park For those codes please refer to the Feature Codes for the corresponding Phone in the section below PAGE 9 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 11
8. Epygi Technologies 1 Epyai Technologies _ epygi Quadro Features on Epygli s Supported IP Phones List Revision 1 0 Abstract This document describes how to use the Quadro IP PBX telephony features on the supported IP phones Please Note This document contains confidential and proprietary information owned by Epygi Technologies Ltd Any copying use or disclosure of the document or the information contained herein without the written permission of Epygi Technologies Ltd is strictly prohibited Table of Contents 1 TMCHORD UCHON wviincicicicctecnanvaenntinzdnerenteesammaneecienecetiaeiencieensanienes 5 2 IP Phone Testing POLiCy cccsecceeeeceeeneeseeeeeesceesceeeneeeneeeeeens 5 BS IREPEPONCES wiiicccisssincinncinccsnaadnndinecennenncenaneienennccnnadsenedienaeenes 5 4 Requirements and PreparatiOns ccccecsseesccesceescesceesneeenes 5 5 Supported SIP Phones ccccssceseeeceesseeseeeeeesneesceesceeeneeeenens 6 6 Future IP Phone List sssssssnssnsunnnunnnunnnnnnnnnnnnnnnnnnnnnn nnn 6 7 SIP Phone Support Definitions ccccccscceeeeeeeeeceeeseeeneeeeees 7 8 Quadro Features on Supported IP PhONeS s ssssssss11215 1 7 9 Limitations and Differences for the Supported IP Phones 8 10 Quadro Feature Codes on Supported IP Phones 9 11 Quadro PBX Services Accessible during a call ssssssssss 10 11 1 Snom300 SIP PhoNEincecossaniiie vieieciescreirewens 10 11 1 1 Limitations Specific to S
9. NOM300 cee cece eee eee eee es 10 11 1 2 Features Codes on SNOM300 cecceeeeee eee ee eee eee e ee eae eae es 10 11 2 SMOM32 0 5 0sidove o a OE einen E A E 12 11 2 1 Limitations Specific to SNOM320 s ssssssssssssrssssssrssresrrrerrrns 12 11 2 2 Features Codes on SNOM320 sssssssssrrrrssurrrrnneurnnnnnenerran 12 LES SNOMS OO araa E EE E pie E E SPR 13 11 3 1 Limitations Specific to SNOM360 cece cece eee eee ees 13 11 3 2 Features Codes on SNOM360 cccceee eee ee eee ee eee eee eee eae es 13 11 4 Aastra Ol iratai ann aa Aaa tere aa AAEE AREAN 15 11 4 1 Limitations Specific to Aastra480i sssssssssssssesererrrrrenr 15 11 4 2 Feature Codes on Aastra48 Qi sssssssssrsrssrrrrrnusrrnrrnnerern 15 11 5 Aastra 911 2ienr ienne a a taney ta a ance oes wees 17 11 5 1 Limitations Specific to Aastra9112i 2 0 eee ee eee es 17 11 5 2 Feature Codes on Aastra9112i ieee eee eee eee tees 17 11 6 Aastra QLSS0 vcs cde caver taeereane ninina a cere de ean bden dee et 19 11 6 1 Limitations Specific to Aastra9133i cc eceeeee eee ener eee ees 19 11 6 2 Feature Codes on Aastra9133i cee eeeee eee ee eee eee eee eee eee 19 12 ADPONixe A vnisicdsisssisscntsarecssssseesssniemscednstnnnsnaietedananGeennnnn 21 12 1 Establishing a Call 0 cece cee eee eee eee eee eee eee ee eee iima 21 12 2 PBX Services Accessible at the Dial Tone c ceeceeeeeeeeee eee 21 12 2 1 To Use Busy Auto re
10. Quadro PBX Services Accessible during a call The feature codes for PBX services accessible during a call vary depending on the SIP phone The exception is the Call Park feature which is common for all IP phones discussed below To Park a Call This service requires initial configuration from the Quadro web management At least one extension should be configured as a call park extension In order to park a call put the call to park on hold by switching to a free line and dial QO The system will play the extension number and the SIP username of a call park extension This is usually the first available extension initially configured for call parking To retrieve the parked call locally dial the prompted call park extension number on any phone locally connected to the Quadro In case of remote access dial the SIP username of the extension The system will ask for authentication Enter the password of the call park extension or press O if the extension does not have a specified password Attention Call Park is valid within the specified timeout during which hold music if configured will be played to the held party When the Call Park timeout expires the phone initiating call parking will start ringing and if the parked call is not picked up or if the phone is off hook the parked party will automatically be disconnected 11 1 Snom300 SIP Phone 11 1 1 Limitations Specific to Snom300 There are no additional limitations except for th
11. anual II Administrator s Guide published on Epygi s Technical Support Web Portal Quadro IP PBX telephony services and features on the supported IP phones are listed below e Voice mail system e Auto redialling e Call back to last caller e Enable Disable Call forwarding e Call Park Alternative e Do Not Disturb e Block Last Caller e Line Information e Administrator login PAGE 7 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List e Call Routing Management e Incoming Call blocking e Outgoing Call blocking e Call forwarding Unconditionally e Call forwarding If busy e Call forwarding If No Answer e Call waiting e Call hold e Call park e 3 way Calling call conferencing e Call pickup e Speed dialling e Many extension ringing e Call hunting e Caller ID e Hiding Caller ID e Hold music e Call Queue e User Permissions Password Protection e Call Transfer Blindly e Call Transfer w t Consultation e Paging e Intercom e Receptionist 9 Limitations and Differences for the Supported IP Phones The following Quadro IP PBX services working on FXS analogue phones are not currently working on any supported SIP phones e Hotline e Distinctive ringing will be implemented in future releases The features codes for the following Quadro IP PBX services differ from those on FXS phones and are specific for each supported IP phone Refer to the chapter 12 for feature codes o
12. callback only by calling from the newly specified caller number Call Routing Management Menu allows managing the routing entries in the Call Routing Table i e to enable disable certain dialing rules by dialing key combinations pre configured on each routing entry QO Extensions Directory accesses Quadro extensions by spelling the extension s user name using keypad on the phone O Please note For more information on Quadro s Auto Attendant Services please refer to Manual III Extension User s Guide of the corresponding release PAGE 26 23 Jan 2007 E i Technologies 12 3 1 Administrator Login uadro Features on E i s Su orted IP Phones List The administrator login allows only modification of the auto attendant AA greeting message menu message and Universal Extension Messages After dialing use key to enter and review the auto attendant greeting message key 2 to enter and review the auto attendant menu message and use key to enter the Universal Extension Messages menu The key combinations below are available to modify the auto attendant greetings 1 Auto Attendant Greeting 1 Listen to Current AA Greeting Record a New AA Greeting Restore Default AA Greeting Q Stop Recording or Playback Auto Attendant Menu Message 1 Listen to AA Menu Message Record a New AA Menu Message Restore Default AA Menu Message Q Stop Recording or
13. dial c cece cece eee cette ee nese eee eee es 22 122 2 TO Call BACK isiin snan ened de alent AAEN LA EENE RENA 22 i Technologies uadro Features on E i s Supported IP Phones List 23 Jan 2007 i Technologies uadro Features on E i s Supported IP Phones List 12 2 3 To Activate Forwarding Service ecceeeeeeeee ee eee teeta eeaees 22 12 2 4 To Switch Do Not Disturb Mode ceeceee cette eee eee eee ee 22 12 2 5 To Block Last Caller cccccccccctecceecee sete eneeeeeaenedeeseveeeneeeeneees 23 12 2 6 Call Routing Management cece eeeee eee eee teens teeta eee ees 23 12 2 7 Voice Mail Services cceeceee cece eee eee eee ee eee eee eae tates 23 12 3 Feature Codes on Auto Attendant ccceeceeeee eee e ee eee eee eeeeeeeaes 26 12 3 1 Administrator LOGIN cc cceeceee eee eee eee eee ee eee eee eats 27 PAGE 3 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List Document Revision History ee Split from the Using Quadro Features tadan on IP Phones document IPERS PAGE 4 23 Jan 2007 Epygi Technologies Quadro Features on Epygi s Supported IP Phones List 1 Introduction This document describes the Quadro IP PBX telephony services and features on the supported IP phones list and it provides the feature codes for these phones The features and feature codes described in this document are functional regardless of whether the IP phone is
14. e are no additional limitations except for those mentioned in section Limitations and Differences 11 4 2 Feature Codes on Aastra480i This section presents the feature codes for PBX Services accessible during a call specific to Aastra480i and serves as a supplement to section Quadro Feature Codes on Supported IP Phones Please Note Almost all PBX services described in the Feature Codes for SIP Phones section can be accessed by using corresponding soft keys For example instead of dialing OOO to get the line information you can press the soft key Line info PBX Services Keys Soft Keys Call Hold Hold Call Waiting Pickup Call Blind Transfer Xfer gt dial the number gt Call gt Xfer Call Transfer with Consultation Xfer gt dial the number gt Call gt consult gt Xfer Call Conference Conf gt dial the number gt Call gt Conf To Put a Call on Hold To put a call in progress on hold press the Hold key on the phone keypad The LED of the corresponding line key will start blinking indicating that you have a call on hold To resume the call on hold either press the Pickup soft key or press the line key with a blinking LED While a call is on hold you can make a second call by switching to an available free line press the corresponding line key This provides a dial tone on that line enabling you to make a second call Please Note You can put a call on hold and switch direct
15. esume the call with the other party use the soft key Up Down to select the party you would like to disconnect from the conference call and press the soft key Drop To terminate the conference call just hang up the phone PAGE 20 23 Jan 2007 i Technologies uadro Features on E i s Supported IP Phones List 12 Appendix 1 This section presents the feature codes for PBX services accessible at the dial tone and Auto Attendant services 12 1 Establishing a call To establish a call dial the appropriate Routing Number The Routing Numbers and the available routes to from through Quadro are listed in the Local Routing Table configured and managed by the Quadro s administrator For information about routing rules please refer to your Quadro s administrator To establish a call using Speed Calling service dial the pound 9 and the pre configured Calling Code a suitable key combination of two digits Please Note You may accelerate establishing a connection by using the pound 0 sign dialed at the end of the number 12 2 PBX Services Accessible at the Dial Tone The table below presents the feature codes for PBX services accessible at the dial tone and characterized by starting with the key Q Services Keys Enter Voice Mail System 00 Busy Autoredial 60 Call Back x7 2 Forwarding Activating deactivating 60 Call Park ee After putting the call on hold Do Not Disturb Activating deactivating 600 ace ee es the call 000 Ge
16. eypad during a call This puts the call in progress on hold and switches to an available free line Dial the third participant s phone number and press the soft key Dial You may talk to the called party while first call is on hold Press Conf again to join the parties in a conference call To terminate the conference call press the key Goodbye on the keypad The other two conference call participants are also disconnected from the conference call You may disconnect either of the parties from the conference call and resume the call with the other party use the soft key Previous Next to select the party you would like to disconnect from the conference call and press the soft key Drop PAGE 16 23 Jan 2007 Epygi Technologies Quadro Features on Epygi s Supported IP Phones List 11 5 Aastra 91121 11 5 1 Limitations Specific to Aastra9112i The functionality of the call park feature see To Put a Call on Hold is different on the Aastra 9112i The Aastra9112i phone has only one line Pressing the Hold button does not provide a dial tone Therefore when parking a call use the Xfer key to receive the dial tone to dial 68 Please note Using the Xfer key may not always work correctly as it has been designed for different functionality See also section Limitations and Differences 11 5 2 Feature Codes on Aastra9112i This section presents the feature codes for PBX Services accessible during a call specific
17. f these services e Call hold e Call Waiting e 3 way Calling call conferencing PAGE 8 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List e Call Blind Transfer e Call Transfer w t Consultation Caller ID configuration for IP phones is different from that on FXS analogue phones No special configuration on the Quadro IP PBX is needed for IP phones This service can be configured on the IP phone only The following Quadro IP PBX services are functional on the supported IP phones only e Paging exception is the Aastra480e analogue phone which also supports paging e Intercom e Receptionist see the document Receptionist Setup on Quadro published on Epygi s Technical Support Web Portal The following Quadro IP PBX services are working with some limitations or slight differences on SIP phones compared to the way they are working on analogue phones The Voice Mail Indication feature is working with the following limitation e Voice Mail Indication is activated on the Quadro IP PBX but the indication type lamp tone or ringing should be selected on the phone For more information on the voice mail indication types available on your IP phone and how to activate them please refer to the User s Manual of the telephone The User Password Protection feature is working with the following difference e If the User Password Protection is activated on the Quadro for outgoing calls Quadro will ask for
18. for the supported models The feature set will be unique only for the two parties involved The SIP Phone support allows the partners to attain flexibility for future feature development Support is defined as the following e Online and phone support with advanced knowledge of IP Phone o Detailed configuration knowledge of all Epygi tested and supported features o Basic IP Phone functionality and setup o Detailed knowledge of interoperability limitations e Configuration guidance from Epygi support staff e Extensive regression testing of the features e IP Phone firmware control and distribution o Epygi will custom label firmware file names for the Supported endpoints to allow the firmware approved and distributed by Epygi to be uploaded to the IP Phone o Controlled distribution of IP Phone firmware to control the level of firmware uploaded to the IP Phones 8 Quadro Features on Supported IP Phones Almost all Quadro IP PBX telephony services and features are applicable on the supported IP phones Most of them are identical to those on FXS analogue phones from the configuration and usage perspective The limitations and differences regarding the configuration and functionality on FXS analogue phones are listed in Limitations and Differences The configuration options for telephony services and features are out of scope in this document For information about the Quadro IP PBX services and features and their configuration refer to M
19. key associated with the corresponding call To terminate the call in progress and resume the one on hold press Cancel To Blind Transfer a Call During a call press the Transfer key to put the call in progress on hold Dial the phone number that the held call is to be transferred to and press 2 The person on hold will be transferred to the specified destination To Transfer a Call with Consultation During a call press a free line key to put the active call on hold Dial the phone number that the held call is to be transferred to and press the lw key Consult the called party ie to announce the call Press the Transfer key to connect the person on hold to the called party To Make a Conference Call When the phone is connected with two calls one on hold and one active press the key programmed as the Conference key Press this Conference key again to disconnect the conference and put each participant on hold PAGE 11 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 11 2 Snom320 11 2 1 Limitations Specific to Snom320 There are no additional limitations except for those mentioned in section Limitations and Differences 11 2 2 Features Codes on Snom320 This section presents the feature codes for PBX Services accessible during a call specific to Snom320 and serves as a supplement to section Quadro Feature Codes on Supported IP Phones PBX Services accessible during a Keys Soft Key
20. ly to another line by pressing a free line key during a call To Accept a Second Incoming Call To accept a second call when you are in a call either press the line key with a flickering LED or press the Pickup soft key Accepting a second call puts the call in progress on hold To switch between the calls use the line keys L1 to L4 press the key with a blinking LED to resume the call on hold and put the current one on hold To terminate a second call and return to the held one press the Drop then Pickup soft keys To Blind Transfer a Call Press the Xfer key during a call to be transferred This puts the call in progress on hold and provides a dial tone on an available free line 2 The names of the soft keys are in quotes PAGE 15 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List Dial the number that the call is to be transferred and press the soft key Dial Press Xfer again when you hear ringing The party on hold is transferred to the called party To Transfer a Call with Consultation Press the Xfer key during a call to be transferred This puts the call in progress on hold and provides a dial tone on an available free line Dial the number that the call is to be transferred to and press the soft key Dial Consult the called part and press Xfer again The party on hold is transferred to the called party To Set Up a Conference Call Press the Conf key on the k
21. nd call when you are in a call press the line key with a flickering LED For example L1 is in call L2 is blinking press Line Key L2 Accepting a second call puts the call in progress on hold To switch between the calls press line keys and put the current one on hold PAGE 19 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List To Blind Transfer a Call Press the Xfer key during a call to be transferred This puts the call in progress on hold and provides a dial tone on an available free line Dial the number that the call is to be transferred to and press the key Xfer again The party on hold is transferred to the called party To Transfer a Call with Consultation During a call to be transferred press the Xfer key This puts the call in progress on hold and provides a dial tone on an available free line Dial the number that the call is to be transferred to and press the soft key Dial Consult the called party and press Xfer again The party on hold is transferred to the called party To Make a Call Conference Press the Conf key on the keypad during a call This puts the call in progress on hold and switches to an available free line Dial the third participant s phone number and press the soft key Dial You may talk to the called party while the other is on hold Press Conf again to join the parties in a conference call You may disconnect either of the parties from the conference call and r
22. ociated with the held call You can also put a call on hold and immediately receive a dial tone by pressing any free line key To Accept a Second Incoming Call Press the key with a blinking LED This puts the call in progress on hold and receives an incoming call PAGE 13 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List To terminate the call in progress and resume the one on hold press Cancel To Blind Transfer a Call During a call press the transfer key E This puts the call in progress on hold and provides a dial tone Dial the phone number that the call is to be transferred to and press l2 The person on hold will be transferred to the specified destination To Transfer a Call with Consultation During a call press the hold key Tp This puts the call in progress on hold and provides a dial tone Dial the phone number that the call is to be transferred to and press the key l2 Consult the second party i e to announce the call Press the transfer key GE to connect the person on hold to the called party To Set Up a Conference Call When the phone is connected with two calls one on hold and one active press the conference key CA Pressing the function key or disconnects the conference call and puts the calls on hold PAGE 14 23 Jan 2007 Epygi Technologies Quadro Features on Epygi s Supported IP Phones List 11 4 Aastra480i 11 4 1 Limitations Specific to Aastra480i Ther
23. old and provides a dial tone Dial the phone number that the call is to be transferred to and press the key l2 Consult the second party Press the soft key Xfer or the transfer key to connect the person on hold to the called party To Set Up a Conference Call When the phone is connected with two calls one on hold and one active press the soft key Cnf On to connect all three parties for a conference call Pressing the function key Cnf Off or disconnects the conference call and drops the calls 11 3 Snom360 11 3 1 Limitations Specific to Snom360 There are no additional limitations except for those mentioned in section Limitations and Differences 11 3 2 Features Codes on Snom360 This section presents the feature codes for PBX Services accessible during a call specific to Snom360 and serves as a supplement to section Quadro Feature Codes on Supported IP Phones PBX Services accessible during a call Keys Call Hold Call Waiting Key with a blinking LED Call Blind Transfer gt dial the number gt 1D Call Transfer with Consultation ea dial the number gt lv gt consult gt Call Conference To Put a Call on Hold During a call press the hold key CO This puts the call in progress on hold and provides a dial tone on a free line While a call is on hold you can make a second call by dialing your desired phone number To resume the call on hold press either the flash key or the line key ass
24. ombinations the same key may be used as an enabler for one routing rule and as a disabler for another one dialing a certain key will affect all the pre configured routing rules Please note If the routing record has an authorization enabled on the enabler disabler key administrator s password will be required to be inserted after the key Once the administrator s password is dialed system plays a confirmation about the accepted configuration and the state of the optioned routing rule s will be modified If administrator s password has been inserted incorrectly for 3 times no status changes will be applied to any of the routing record s even to those which have no authorization enabled 12 2 7 Voice Mail Services QO Enter Voice Mail Services The Voice Mail Services are divided 00O 00 00 into two main parts Voice Mailbox Exit Go to the top of Go one level up in and Review System Messages Voice Mail the the Each of these parts has a hierarchy Services voice Mail Services Voice Mail Services that is described below Tree Tree PAGE 23 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 00 Enter Voice Mail Services 1 Voice Mailbox Review System Messages 1 1 4 Send a Play Get Greeting Incoming Outgoing Your Name Out of Office Message First Date Tim Message Blocking Blocking Message or Leave a Message e info GM Message Message OFM Reminder IBM OBM 4 e amp e
25. ose mentioned in section Limitations and Differences 11 1 2 Features Codes on Snom300 This section presents the feature codes for PBX Services accessible during a call specific to Snom300 and serves as a supplement to section Quadro Feature Codes on Supported IP Phones Please note The feature codes presented below assume that the Snom300 is in the default configuration i e the programmable keys function as specified by default If this is not the case use the programmable keys programmed to have the identical function as indicated for the corresponding feature PBX Services accessible during a call keys Call Hold Free line key L1 or L2 Call Waiting Key with a blinking LED Call Blind Transfer Transfer gt dial the number gt 2 Free line key gt dial the number gt v gt consult gt Transfer Press the key programmed for a conference call Absent in the default configuration Call Transfer with Consultation Call Conference PAGE 10 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List To Put a Call on Hold During a call press a free line key While a call is on hold you can make a second call by dialing the desired phone number To resume a call on hold press the line key again To Accept an Incoming Call When on a Call Press the key with a blinking LED This puts the call in progress on hold and receives an incoming call To switch between the calls use the line
26. rovides a dial tone on a free line available Dial the number that the call is to be transferred to and press the key Xfer again The party on hold is transferred to the called party To Transfer a Call with Consultation Press the Xfer key during a call to be transferred This puts the call in progress on hold and provides a dial tone on an available free line Dial the number that the call is to be transferred and press the soft key Dial Consult the called party and press Xfer again The party on hold is transferred to the called party To Set Up a Conference Call During a call press the Conf key on the keypad This puts the call in progress on hold and switches to an available free line Dial the third participant s phone number and press the soft key Dial You may talk to the called party while the other is on hold Press Conf again to join the parties in a conference call You may disconnect either of the parties from the conference call and resume the call with the other party use the soft key Up Down to select the party you would like to disconnect from the conference call and press the soft key Drop To terminate the conference call just hang up the phone PAGE 18 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 11 6 Aastra 91331 11 6 1 Limitations Specific to Aastra9133i There are no additional limitations except for those mentioned in section Limitation
27. s call Call Hold Call Waiting Key with a blinking LED Call Blind Transfer Xfer gt dial the number gt D Call Transfer with Consultation gt dial the number gt D gt consult gt Xfer Call Conference Cnf On To Put a Call on Hold During a call press the hold key CZ This puts the call in progress on hold and provides a dial tone on a free line While a call is on hold you can make a second call by dialing your desired phone number To resume a call on hold press either the hold key again or the line key associated with the held call You can also put a call on hold and immediately receive a dial tone by pressing any free line key To Accept an Incoming Call Press the key with a blinking LED This puts the call in progress on hold and receives the incoming call To terminate the call in progress and resume the one on hold press Cancel To Blind Transfer a Call During a call press the soft key Xfer or the transfer key This puts the call in progress on hold and provides a dial tone Dial the phone number that the call is to be transferred to and press l2 The person on hold will be transferred to the specified destination 1 The names of soft keys are taken into inverted commas PAGE 12 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List To Transfer a Call with Consultation During a call press the hold key E This puts the call in progress on h
28. s and Differences 11 6 2 Feature Codes on Aastra9133i This section presents the feature codes for PBX Services accessible during a call specific to Aatra9133i and serves as a supplement to section Quadro Feature Codes on Supported IP Phones Please Note If the Aastra9133i phone is connected to the Quadro locally i e the phone is configured as a Quadro s local IP extension using the auto configuration then almost all PBX services described in the Feature Codes for SIP Phones section can be accessed by using the corresponding programmable keys PBX Services Keys Soft Keys Call Hold Hold Call Waiting Line keys Call Blind Transfer Xfer gt dial the number gt Xfer Call Transfer with Consultation Xfer gt dial the number gt Dial gt consult gt Xfer Call Conference Conf gt dial the number gt Dial gt Conf To Put a Call on Hold To put a call in progress on hold press the Hold key on the phone keypad The LED of the corresponding line key will start blinking indicating that you have a call on hold To resume the call on hold press the Line Key with a blinking LED While a call is on hold you can make a second call by pressing the key of a free line This provides a dial tone on that line enabling you to make a second call Please Note You can put a call on hold and switch directly to another line by pressing a free line key during a call To Accept a Second Incoming Call To accept a seco
29. ther Addresses The system will ask you to configure the forwarding settings first 12 2 4 To Switch Do Not Disturb Mode Dial O and hang up Your phone will not ring during the period indicated on the Do Not Disturb Settings page User login gt Call Handling and all incoming calls will be directly forwarded to your voice mail if the voice mail service is activated Use the same key combination to deactivate the DND service PAGE 22 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 12 2 5 To Block Last Caller Dial The last caller will be blocked and a corresponding entry will be added to the Caller ID Based Services User login gt Supplementary Services page Attention This service can be activated within 10 seconds after call termination To unblock the blocked party go to the Caller ID Based Services page and disable the Incoming Call Blocking service for the blocked address If no other services are enabled for the address you may delete the entry from the table Blocking the caller with anonymous caller ID such as anonymous anonymous or a similar address will result in blocking all callers with unknown caller address 12 2 6 Call Routing Management Dial OOO to manage the routing entries in the Call Routing Table i e to enable disable certain dialing rules by dialing key combinations pre configured on each routing entry Since multiple routing rules may have the same enabler disabler key c
30. to Aastra9112i and serves as a supplement to section Quadro Feature Codes on Supported IP Phones Please Note Using corresponding programmable keys can access some of the PBX services described in the Feature Codes for SIP Phones section PBX Services Keys Soft Keys Call Hold Hold Call Waiting Swap Call Blind Transfer Xfer gt dial the number gt Xfer Call Transfer with Consultation Xfer gt dial the number gt Dial gt consult gt Xfer Call Conference Conf dial the number gt Dial gt Conf To Put a Call on Hold To put a call in progress on hold press the Hold key on the phone keypad The LED will start blinking which indicates that you have a call on hold To resume the call on hold press the Hold key While a call is on hold you can make a second call press Xfer key on the phone keypad This provides a dial tone on that line enabling you to make a second call Please Note You can put a call on hold and switch directly to another line by pressing the Swap key during a call To Accept a Second Incoming Call To accept a second call when you are in a call press the Swap key Accepting a second call puts the call in progress on hold To switch between the calls press the Swap key PAGE 17 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List To Blind Transfer a Call Press the Xfer key during a call to be transferred This puts the call in progress on hold and p
31. tting the line Information 600 Administrator login QOO Call Routing Management 600 PAGE 21 23 Jan 2007 E i Technologies uadro Features on E i s Supported IP Phones List 12 2 1 To Use Busy Auto redial This service is functional for SIP and PBX calls only For PSTN calls this feature works as a single redial with no multiple attempts to reach the called destination Dial to redial the last number that you called If the called number is busy after dialing 00 keep the handset lifted to activate the automatic redialing of the last called number for the time period specified on the Auto redial Settings page User login gt Call Handling gt Auto redial The auto redial terminates as soon as e the called number is idle and you hear ring back tones e the specified Auto redial Period has expired A beep sound will be heard if auto redialing is not possible 12 2 2 To Call Back Dial OG The system will call back the last caller The dialed number doesn t exist voice message will be played if call back is not possible 12 2 3 To Activate Forwarding Service Dial OO and hang up The Unconditional Call Forwarding service with the settings specified for Any Address Other Addresses on the Caller ID Based Services page will be activated User login gt Supplementary Services Use the same key combination to deactivate the service This feature code will have no effect if unconditional forwarding is not configured for Any Address O
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