Grandstream GXP16xx User Guide
Contents
1. gt If users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is split e Cancel Conference gt If users decides not to conference after establishing the second call press EndCall softkey instead of the ConfCall softkey CONF key gt This will end the second call and the screen will show the first call on hold e End Conference Users could press the EndCall softkey or simply hang up the call to terminate the conference call If the remote party hangs up the call itself it will be disconnected from the conference but other parties on Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 28 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video GXP1610 GXP1620 GXP 1625 will stay in the existed conference A Note e The party that starts the conference call has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation The option Disable Conference has to be set to No to establish conference e When using Easy Conference Mode use SEND key to dial out the second call instead of using even when could be used as SEND in normal phone calls e For 3 way conference the host hangs up the phone will end the conference If users wants to keep the rest 2 parties stay in conference after2. User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video Note If the following feature codes don t work on your phone please contact Administrator to turn on the Enable Call Features on phone s Web GUI Enable Call Features is under phone s Web GUI gt Account gt Call Settings tab Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 32 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video CONNECTING TO DEVICES EHS HEADSET The GXP1610 GXP 1620 G XP1625 supports normal RJ11 headset and Plantronics EHS headset To use Plantronics EHS headset go to the GXP 1610 GXP1620 GXP 1625 web GUI gt Settings gt Audio Control Headset Type Select Plantronics EHS and reboot the phone to take effect 1 Connect EHS Headset Plantronics to GXP 1610 GXP1620 GXP 1625 Insert headset connector into the RJ11 headset port on the back of GXP1610 GXP 1620 GXP 1625 2 To use headset mode press headset button Ca on the GXP1610 GXP1620 GXP 1625 A headset icon will show on the GXP1610 GXP1620 G XP 1625 status bar The EHS headset will ring when there is an incoming call Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 33 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon
3. switch screen will toggle among default idle screen weather information IP address and SOFTKEYS in Idle Account information Screen e Redial Redial the last dialed number when there is existed dialed call log e FwdAll Unconditionally forwards the phone line account 1 to another phone Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP 1625 Page 17 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ndstream Innovative IP Voice amp Video e Missed Shows up unanswered calls to this phone The softkeys are context sensitive and will change depending on the call status of the phone Here are the main softkeys in call screen e Redial Redials the last dialed number after off hook when there is existed call log e Dial Dials the call out after off hook and entering the number e Answer Answers the incoming call when the phone is ringing e Reject Rejects the incoming call when the phone is ringing SOFTKEYS in Call e EndCall Screen Ends the active call e Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status e ConfCall Conferences the active calls e ReConf Re establish the conference among the calls on hold Skee Ca
4. x are also valid The leading 0 is not required but it s OK For example e 192 168 0 2 calling 192 168 0 3 dial 3 followed by or SEND e 192 168 0 2 calling 192 168 0 23 dial 23 followed by SEND e 192 168 0 2 calling 192 168 0 123 dial 123 followed by SEND e 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note e The will represent colon in direct IP call rather than SEND key as in normal phone call e If you have a SIP server configured direct IP call still works If you are using STUN direct IP call will Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 24 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video also use STUN e Configure the Use Random Port to No when completing direct IP calls The option Use Random Port is under phone s Web GUI Settings gt General Settings page ANSWERING PHONE CALLS RECEIVING CALLS e Single incoming call Phone rings with selected ring tone The corresponding LINE key will flash in red Answer call by taking handset off hook or using Speaker Headset or pressing the flashing LINE key e Multiple incoming calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone The other LINE key will flash in red Answer the incoming call by pressing the flas
5. If digits have been entered after handset is off hook the SEND key will works as SEND instead of REDIAL By default can be used as SEND to dial the number out Users could disable it by setting User as Dial Key to No from Web GUI gt Account X gt Call Settings For Paging Intercom if the SIP Server PBX supports the feature and has Paging Intercom feature code set up already users do not necessarily need toggle to paging mode in the call screen Simply dial the feature code with extension as a normal call When dial out via paging user can see the call info header contains answer after 0 and the alert info header contains info alert autoanswer delay 0 in the outgoing INVITE MAKING CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if Both phones have public IP addresses or Both phones are on the same LAN VPN using private or public IP addresses or Both phones can be connected through a router using public or private IP addresses with necessary Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP 1625 Page 23 of 36 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide ream Innovative IP Voice amp Video port forwarding or DMZ To make a direct IP call please follow the steps below e Press MENU button to bring up main menu e
6. Select Direct IP Call using the navigation arrow keys e Press MENU to enter the Direct IP Call mode e Input the 12 digit target IP address Please see example below e Press the More softkey to make sure the softkey selection IPv4 or IP v6 is correctly selected depending on your network environment e Press OK softkey to dial For example If the target IP address is 192 168 1 60 and the port is 5062 i e 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represents the dot the key represents colon Wait for about 4 seconds and the phone will initiate the call Quick IP Call Mode The GXP 1610 GXP1620 GXP 1625 also supports Quick IP Call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP address This is possible only if both phones are under the same LAN VPN This simulates a PBX function using the CSMA CD without a SIP server Controlled static IP usage is recommended To enable Quick IP Call Mode go to phone s Web GUI gt Settings gt Call Features set Use Quick IP call mode to Yes Clicking on Save and Apply on the bottom of Web GUI page to take the change To make Quick IP Call take the phone off hook first Then dial xxx where x is 0 9 and xxx lt 255 Press or SEND and a direct IP call to aaa bbb ccc XXX will be completed aaa bbb ccc is from the local IP address regardless of subnet mask The number xx or
7. Voice amp Video A FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
8. the host hangs up go to Web GUI gt Account gt Call Settings gt Transfer on conference Hangup check Yes and save the change VOICE MESSAGES MESSAGE WAITING INDICATOR A blinking red MWI Message Waiting Indicator on the top right corner of the phone indicates a message is waiting Dial into the Voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button Voice Mail User ID has to be properly configured as the voice mail number under Web GUI gt Account x gt General Settings An IVR will prompt the user through the process of message retrieval VOICEMAIL A blinking red LED indicator on the top right comer of the GXP1610 GXP 1620 GXP1625 indicates a message is waiting Go to Web GUI gt Account gt General Settings to configure Voice Mail UserID To retrieve the voicemail e Press the hard key S5 to dial into the voicemail box e Select the account and confirm to access the dial up interface make operations according to the voice prompt e Enter the account and password which is configured on SIP PBX The steps above are for the situation that both accounts are configured if configured only one account there is no need for users to select account but go to the dial up interface directly For each account the Voicemail User ID can be set up under Web GUI gt Account X gt General Settings Voice Mail UserID This is the number that will be dialed out to ac
9. uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 in Innovative IP Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 3 GXP1610 GXP1620 GXP1625 Equipment Packaging Main Case Handset Phone Cord 5V DC Power Adaptor Ethernet Cable Phone Stand Quick Installation Guide EE EN EE EN EAS fo CONNECTING YOUR PHONE PC Port LAN Port Power Headset Port Handset Port Figure 1 GXP1610 GXP1620 GXP1625 Back View Table 4 GXP1610 GXP1620 GXP1625 Connectors Slots for Phone Stand Slots for the phone stand if placing the phone on a flat surface PC Port 10 100M Ethernet to connect PC LAN Port 10 100M Ethernet to connect LAN integrated PoE GXP1625 only DC 5V Power Port 5V 600mA power port to connect to power adaptor HEADSET Port To connect to RJ9 or EHS headphones HANDSET Port To connect handset RJ9 Cord Slot To place and fix the phone cords Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 15 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video To set up the GXP1610 GXP1620 GXP 1625 follow the steps below 1 Attach the phone stand or wall mount to the back of the phone where there are slots Connect the handset and main phone case with the phone cord 3 Connect the LAN po
10. www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTINGS A Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settings before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VolP service provider Please follow the instructions below to reset the phone e RESTORE TO FACTORY DEFAULT VIA THE LCD MENU gt Press MENU button to bring up the keypad configuration menu gt Select Config and enter gt Select Factory Reset gt Awarning window will pop out to make sure a reset is requested and confirmed gt Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel softkey instead e RESTORE TO FACTORY DEFAULT VIA THE WEB GUI gt Login GXP1610 GXP1620 GXP1625 Web GUI gt Atthe top right corner of the web page click Factory Reset button to reset the device Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 35 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video EXPERIENCING THE GXP1610 GXP1620 GXP1625 Please
11. 1610 GXP1620 GXP 1625 delivers rich features of 3 XML programmable context sensitive soft keys dual network ports with PoE GXP1625 only EHS Electronic Hook Switch with Plantronics headsets and 3 way conference superb full duplex hands free speakerphone with advanced acoustic echo cancellation advanced security protection for privacy and compatible with Grandstream UCM Features It is a perfect choice for small to medium businesses looking for a high quality feature rich IP phone with affordable cost A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty A Warning Please do not use a different power adaptor with the GXP 1610 GXP1620 GXP 1625 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 9 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP
12. AL SPECIFICATIONS Table 1 GXP1610 Technical Specifications Protocols Standards SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP MED LDAP TR 069 802 1x TLS SRTP Network Interfaces Dual switched auto sensing 10 100 Mbps Ethernet ports Graphic Display 132 48 LCD display Feature Keys 2 line keys with dual color LED and 1 SIP account 3 XML programmable context sensitive soft keys 5 navigation menu keys 13 dedicated function keys for PAGE INTERCOM PHONEBOOK MESSAGE HOME HOLD RECORD MUTE HEADSET TRANSFER CONFERENCE SEND and REDIAL SPEAKERPHONE VOLUME Voice Codecs Support for G 711p a G 722 wide band G 723 pending G 726 32 G 729 A B ILBC pending Opus pending in band and out of band DTMF In audio RFC2833 SIP INFO Telephony Features Hold transfer forward unconditional no answer busy 3 way conference call park pickup downloadable phone book XML LDAP up to 500 items call waiting call history up to 200 records off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones server redundancy amp fail over Headset Jack RJ9 headset jack allowing EHS with Plantronics headsets Base Stand Yes allow 2 angle positions available Wall Mountable Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 11 of 36 User Guide VolPon www voipon co uk sales voipon co uk
13. AND LINES GXP 1620 G XP1625 can support up to 2 independent SIP accounts and GXP 1610 can support 1 SIP account Each account is capable of independent SIP server user and NAT settings Each of the LINE button is virtually mapped to an individual SIP account In off hook state select an idle line and the dial tone will be heard To make a call select the line you wish to use The corresponding LINE LED will light up in green The user can switch lines before dialing any number by pressing the LINE buttons For example If 2 independent accounts are registered on GXP 1620 GXP 1625 when LINE 1 is pressed the LINE 1 LED will light up in green If LINE 2 is pressed the LINE 2 LED will light up in green and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the GXP1610 GXP1620 GXP1625 will flash the other available LINE in red A line is ACTIVE when it is in use and the corresponding LED is red COMPLETING CALLS There are several ways to complete a call e On hook dialing Enter the number when the phone is on hook and then send out Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP 1625 Page 21 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 gt ream Innovative IP Voice amp Video When the phone is in idle enter the nu
14. An Innovative IP Voice amp Video Grandstream Networks Inc GXP1610 GXP1620 GXP1625 IP Small Business IP Phone User Guide GXP 1610 GXP1620 GXP1625 USER GUIDE VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video GXP1610 GXP1620 GXP1625 User Guide Index DOCUMENT PURE ewe asinan man asas Laras 7 GNU GPL INFORMATION oom mna 8 VEL A A 9 PRODUCTOVERVIEN a 11 FEATURE HIGHTLIGHTS ini ea ladran 11 GXP 1610 GXP1620 GXP 1625 TECHNICAL SPECIFICATIONS oo oooW oa 11 INSTALLATION aa mata ia 15 EQUIPMENT PACKAGING per ine nana nm man E 15 CONNECTING YOUR PHONE on 15 SAFETY GOMPLIANGES iioc eana mlam emak tidad 16 WARRANTY ccccc cece cece cence eee e renee enn ah 16 GETTING TO KNOW GXP1610 GXP1620 GXP1625 iii 17 IDLE SCREEN 25405554 pabean ea babon alan ea aman aa an nan cabida 17 USING THE KEY PAD rrea aa as 19 MAKING PHONE CALLS iii as 21 HANDSET SPEAKER AND HEADSET MODE cccccccscccsccsnccsuccseccuccsuecseeueeetecsesstesseeseees 21 SIP ACCOUNTS AND LINES anna anna nana 21 COMPLETING CALLS cui ia RANER ENERE AEE 21 MAKING CALLS USING IP ADDRESSES ccccccccccccccsccccsecsecceeece ees eeseeeseeeseeeseseesteesiessnessnees 23 ANSWERING PHONE CALLS 0 2 c0c2 ccceeksseccantsenccestendcestencccnadcenceuedssecettesecuetebeedseetedcene
15. Consult the dealer or an experienced radio TV technician for help Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 10 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS e 132 48 pixel backlit graphical LCD display GXP1610 doesn t support backlit e 2 dual color line keys 3 XML programmable context sensitive soft keys 3 way conference e HD wideband audio GXP1620 GXP1625 only superb full duplex hands free speakerphone with advanced acoustic echo cancellation and excellent double talk performance e Large phonebook up to 500 contacts and call history up to 200 records e Automated personal information service e g local weather etc personalized music ring tone ring back tone flexible customizable screen content amp format using XML and advanced Web and enterprise applications local weather service e 2 dual switched 10 100 Mbps ports integrated PoE GXP1625 only e Automated provisioning using TR 069 or encrypted XML configuration file SRTP and TLS for advanced security protection 802 1x for media access control e Perfectly compatible with Grandstream UCM Features e Innovative Ul design easy and useable multi language support e Use with Grandstream s UCM61xx series IP PBX appliance for Zero Config provisioning 1 touch call recording and more GXP1610 GXP1620 GXP1625 TECHNIC
16. HT key to view answered calls Menu OK Key In Idle e Press to enter the main menu 0 e Confirm the current selection or the inputted info Off hook e Switch between outgoing call and paging call Mute To mute unmute an active call Pm N When DND is on e Enable disable DND when the phone is in idle e Enable disable Mute when in an active call CAN Headset Press to switch between headset and handset mode in an active call 2 2 Transfer Transfer an active call to another number CAN ED Conference Establish 3 way conference with other 2 parties lN Send e Send Enter the digits and then press Send to dial out Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 20 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video e Redial Redial when there is a previously dialed call Speaker 2 Press to switch between speaker and handset mode in an active call Message Waiting Indicator The LED Indicator will flash in red when Message Waiting Indicator there is new voice mail MAKING PHONE CALLS HANDSET SPEAKER AND HEADSET MODE The GXP1610 GXP 1620 GXP1625 allows users to switch among handset speaker or headset when making calls Press the Hook Switch to switch to handset press the Headset button to switch to headset or press the Speaker button Ceo Ito switch to speaker SIP ACCOUNTS
17. Key gt Go to phone s Web GUI gt Settings gt Programmable Keys configure the Line Key s Key Mode as Speed Dial Select the account to dial from enter the Name and User ID the number to be dialed out for the Line Key Click on Update at the bottom of the Web GUI page Off hook the phone or directly press the Speed Dial key to dial out Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 22 of 36 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide ream Innovative IP Voice amp Video Call Return Dial the last answered call gt Go to phone s Web GUI gt Settings gt Programmable Keys configure the Line Key s Key Mode as Call Return Select the account to dial from no Name or User ID has to be set on for Call Return gt Off hook the phone or directly press the Call Return key to dial out Via Paging Intercom gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker gt You shall hear dial tone after off hook gt Press MENU button to switch the call screen from Dialing to Paging gt Enter the number gt Press SEND key or to dial out Note After entering the number the phone waits for the No Key Entry Timeout Default timeout is 4 seconds configurable via Web GUI before dialing out Press SEND or key to override the No Key Entry Timeout
18. Tel 44 0 1245 808195 Fax 44 0 1245 808299 QoS Security Multi language Upgrade Provisioning Power amp Green Energy Efficiency Temperature Humidity and Physical Package Content Compliance Protocols Standards Network Interfaces Graphical Display Feature Keys Voice Codecs Telephony Features Headset Jack HD Audio Base Stand QoS Security Firmware Version 1 0 0 35 ream Innovative IP Voice amp Video Layer 2 QoS 802 1Q 802 1P and Layer 3 ToS DiffServ MPLS QoS User and administrator level access control MD5 and MD5 sess based authentication 256 bit AES encrypted configuration file TLS SRTP HTTPS 802 1x media access control English German Italian French Spanish Portuguese Russian Croatian simplified and traditional Chinese Korean Japanese and more Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or AES encrypted XML configuration file Universal Power Supply Input 100 240VAC 50 60Hz Output 5VDC 600mA Operation 0 C to 40 C Storage 10 C to 60 C Humidity 10 to 90 Non condensing Dimension 209mm L x 184 5mm W x 76 2mm H with handset Unit Weight 0 74kg Package Weight 1 1kg GXP 1610 phone handset with cord base stand universal power supply network cable Quick Installation Guide brochure GPL license FCC Part 15 CFR 47 Class B CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 RCM AS ACIF S004 AS N
19. ZS CISPR22 24 AS NZS 60950 AS NZS 60950 1 Table 2 GXP1620 GXP1625 Technical Specifications SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP MED LDAP TR 069 802 1x TLS SRTP Dual switched 10 100 Mbps ports integrated PoE GXP1625 only 132 48 pixel backlit graphical LCD display 2 line keys with dual color LED and 2 SIP account 3 XML programmable context sensitive soft keys 5 navigation menu keys 13 dedicated function keys for MUTE HEADSET TRANSFER CONFERENCE SEND and REDIAL SPEAKERPHONE VOLUME PHONEBOOK MESSAGE HOLD PAGE INTERCOM RECORD HOME Support for G 711p a G 722 wide band G 723 pending G 726 32 G 729 A B Opus pending in band and out of band DTMF In audio RFC2833 SIP INFO Hold transfer forward unconditional no answer busy call park pickup 3 way conference shared call appearance SCA bridged line appearance BLA downloadable phone book XML LDAP up to 500 items call waiting call history up to 500 records off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones server redundancy amp fail over RJ9 headset jack allowing EHS with Plantronics headsets Yes HD handset and speakerphone with support for wideband audio Yes 2 angle positions available Wall Mountable Layer 2 QoS 802 1Q 802 1P and Layer 3 ToS DiffSer MPLS QoS Use
20. cess voicemail message when tapping on the account in Voice Mail screen Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 29 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video SHARED CALL APPEARANCE SCA The GXP 1610 GXP1620 G XP 1625 phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold with the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button Ho
21. ent power adapter as this may damage the phone This type of damage is not covered under warranty Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 16 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video GETTING TO KNOW GXP1610 GXP1620 GXP1625 IDLE SCREEN GXP 1610 GXP1620 GXP 1625 screen displays differently depending on whether the phone is idle or in use active The following table describes the items displayed on the GXP 1610 GXP1620 GXP 1625 idle screen w 2014 12 15 5 58pm Grandstream NextScr FwdAll Figure 2 GXP16XX Idle Screen The following table describes the items displayed on the GXP1610 GXP1620 GXP1625 idle screen Table 5 LCD DISPLAY DEFINITIONS Displays the current date and time It can be synchronized with Internet time servers DATE AND TIME NETWORK ICON Shows the status of network It will indicate whether the network is down or starting STATUS ICON Shows the status ofthe phone for registration status call features and etc using icons as shown in the next table LINE STATUS er INDICATOR Displays the name of the account that is in use The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e NextScr Toggles between different idle screens For example for GXP 1610 GXP1620 G XP 1625 pressing most left soft key
22. er Call To enable selective anonymous call e Dial 67 and then enter the number to dial out e Dial out e Note Once set the firstly dialed call is anonymous Call with Caller ID Enabled per call e Off hook the phone e Dial 82 and then enter the number to dial out Call with Call Waiting Disable per Call e Dial 70 and then enter the number to dial out e Dial out e Note Once set the fisrt call need not to enter call waiting as being supposed to Call with Call Waiting Enabled per Call e Dial 71 and then enter the number to dial out e Dial out Unconditional Call Forward To set up unconditional call forward e Dial 72 and then enter the number to forward the call e Dial out e Note Once set all calls will be forwarded to another preset number and your phone will not ring Cancel Unconditional Call Forward To cancel the unconditional call forward e Dial 73 Busy Call Forward To set up busy call forward e Dial 90 and then enter the number to forward the call e Dial out Cancel Busy Call Forward To cancel the busy call forward e Dial 91 Delayed Call Forward To set up delayed call forward e Dial 92 and then enter the number to forward the call e Dial out Cancel Delayed Call Forward To cancel the delayed call forward e Dial 93 e Note Once set the incoming call will be forwarded to another preset number if no one answers the phone GXP1610 GXP1620 GXP1625 Page 31 of 36
23. hing LINE key The current active call will be put on hold automatically DO NOT DISTURB Do Not Disturb can be enabled disabled from phone s LCD by following the steps below e Press the Menu button and select Preference using navigation keys e Press Menu button again to get into Preference options e Select Do Not Disturb and press Menu button e Use arrow keys to select and press Menu button to enable or disable Do Not Disturb feature When Do Not Disturb feature is turned on the DND icon will appear on the right side of the LCD The incoming call will not be accepted or the call will directly go into voicemail DURING A PHONE CALL CALL RECORDING During an active call users could record the conversation to the UCM61xx Series server and download the record to PC and listen to it with the help of the server administrator In the process of establishing the call when get through press the RECORD key to start recording Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 25 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video again to stop recording Note Recording feature is only available when using the Grandstream UCM series IP PBX appliance The record file will be saved automatically to UCM Please contact the UCM server administrator to login UCM to download the file CALL WAITING CALL HOLD e H
24. ics of phone installation making basic calls and using basic call features To learn the advanced features and configurations please visit http www grandstream com support to download the latest GXP1610 GXP1620 GXP1625 Administration Guide Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 7 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video GNU GPL INFORMATION GXP 1610 GXP1620 GXP 1625 firmware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from http www grandstream com support faq gnu_gpl Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 8 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream Small Business IP phone GXP1610 GXP1620 GXP 1625 It is a next generation small to medium business IP phone the GXP1620 G XP 1625 features 2 lines with 2 SIP accounts superior HD wideband audio 132 x 48 backlit graphical LCD the GXP1610 supports 2 lines with 1 SIP account 132 x 48 graphical LCD The GXP
25. ll Parking Please refer to UCM61xx Online User Manual for more information Only for e CallPark GXP1610 GXP1620 When the phone dials out the Call Park softkey will display on screen To park the call press the CallPark softkey and select a green MPK to park the call on available parking lot GXP1625 when integrated with UCM61xx Table 6 GXP1610 GXP1620 GXP1625 LCD Icons Registration Status FE e Solid Registered e Hollow Unregistered Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 18 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 EE ENE 0 gt a Innovative IP Voice amp Video Handset Status e OFF handset on hook e ON handset off hook Speaker Status e OFF speaker off e ON speaker on Headset Status e OFF headset off e ON headset on Mute Status e OFF The active callis not muted e ON The active call is muted Call Forward Status e OFF Call Forward feature disabled e ON Call Forward feature enabled DND Status e OFF Do Not Disturb disabled e ON Do Not Disturb enabled SRTP Status e OFF SRIP is not used e ON SRTP is being used USING THE KEYPAD Message Waiting Indicator Line Key Softkey Message a Phonebook Home Button Menu OK key Navigation keys Page Intercom Mute Hold Headset Conference Transfer Speaker L Send Standard Keypad Volume Figure 3 GXP1610 GXP1620 GXP1625 Front Vie
26. mber to be dialed out Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Select an available LINE key The call will be dialed out e Off hook and dial Off hook the phone enter the number and send out gt v Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker You shall hear dial tone after off hook Enter the number Press SEND key or to dial out e Redial Redial the last dialed number gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker or When the phone is in idle Press SEND key or the REDIAL soft key e Via Call History Dial the number logged in phone s call history gt gt gt gt Press MENU button to bring up the main menu Enter Call History Select the entry you would like to call using the navigation arrow keys Press SEND button to dial out e Via Phonebook Dial the number from the phonebook gt gt gt gt Press Contacts button Under Contacts enter Local Phonebook Broadsoft Phonebook using the navigation arrow key Select the contact you would like to call using the navigation arrow key Press SEND button to dial the selected contact e Speed Dial from Line Key Dial the number configured as Speed Dial on Line
27. n 12 Table 3 GXP1610 GXP 1620 GXP 1625 Equipment Packaging ooccccconcccccnnncccnonnnaccnnnancncnnnanccnnnnnncinnns 15 Table 4 GXP1610 GXP 1620 GXP 1625 Connectors oooooooWo oWooWo Wo om Woman 15 Table 5 LCD DISPLAY DEFINITIONS oooooooWo Woo Woman 17 Table 6 GXP1610 G XP 1620 GXP1625 LCD ICONS 0 ccccccceceeeeeceeeee cece cence ca eeeeeeeeseeeeeaaeeeaeeeeneneeas 18 Table 7 GXP1610 G XP 1620 GXP1625 Front View Definitions oooooooWooo 19 Table 8 GXP1610 G XP 1620 GXP1625 Call Features ooooooWooooo oom oma 30 Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 5 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 dstream Table of Figures GXP1610 GXP1620 GXP1625 User Guide Figure 1 GXP1610 GXP1620 GXP1625 Back View iio oooooWo WoWooWo oW oom Woman 15 Figure 2 GXP16XX Idle SCreON 00 cceeeeeeeeenneeeeee ae Nia E AENA EEEE Aa AA Ea EEA EANAN 17 Figure 3 GXP1610 GXP1620 GXP1625 Front View io ooooooo W Woo oW Woman 19 Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 6 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GXP 1610 GXP1620 GXP 1625 This document covers the top
28. old Place a call on hold by pressing the HOLD button The active LINE key will blink in green e Resume Resume call by pressing the blinking LINE key e Multiple calls Automatically place active call on hold or switch between calls by pressing the LINE key Call waiting tone stutter tone will be audible on new incoming call during the active call MUTE During an active call press the MUTE button to mute unmute the microphone The LCD will show the Mute icon on the top of screen when the call is muted CALL TRANSFER GXP1610 GXP1620 GXP 1625 supports Blind Transfer Attended Transfer and Auto Attended Transfer e Blind Transfer gt During the first active call press TRANSFER and dial the number to transfer to gt Press SEND key or to complete transfer of active call e Attended Transfer gt During the first active call press LINE key The first call will be put on hold gt Enter the number for the second call in the new line and establish the call gt Press TRANSFER Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 26 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 gt ream Innovative IP Voice amp Video Press the other LINE key which is on hold to transfer the call e Auto Attended Transfer gt Note Set Auto Attended Transfer to Yes under Web GUI gt Settings gt Call Features And then click Save and Apply on the b
29. ottom of the page Establish one call first During the call press TRANSFER new line will be brought up and the first call will be automatically placed on hold Dial the number and press SEND or to make a second call Once the number is entered a Transfer soft key will show If Transfer soft key is pressed instead of SEND or a blind transfer will be performed Press TRANSFER again The call will be transferred For Auto Attended Transfer after dialing out the number for the second call a Split soft key will show If the second call is not established yet ringing pressing Split will hang up the second call If the second call is established answered pressing Split will resume the second call and keep the first call on hold e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains 3 WAY CONFERENCING GXP 1610 GXP1620 GXP 1625 can host up to 3 way conference call with other parties PCMU PCMA e initiate a conference call V VV Y Establish calls with 2 parties respectively While 1 call is active the other call will be put on hold with its LINE key blinking in green Press CONF key Press the desired LINE key on hold the conference will be established e Cancel Conference gt If after pressing the CONF key the user decides not to conference press Cancel soft key or the current active LINE key LED in solid green gt This will resume the 2 wa
30. r and administrator level access control MD5 and MD5 sess based GXP1610 GXP1620 GXP1625 Page 12 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video authentication 256 bit AES encrypted configuration file TLS SRTP HTTPS 802 1x media access control Multi language English German Italian French Spanish Portuguese Russian Croatian simplified and traditional Chinese Korean Japanese and more Upgrade Provisioning Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or AES encrypted XML configuration file Power amp Green Energy Universal Power Supply Input 100 240VAC 50 60Hz Output 5VDC 600mA Efficiency PoE IEEE802 3 af Class 2 3 84W 6 49W GXP1625 only Temperature and Operation 0 C to 40 C Humidity Storage 10 C to 60 C Humidity 10 to 90 Non condensing Physical Dimension 209mm L x 184 5mm W x 76 2mm H with handset Unit Weight 0 73kg Package Weight 1 1kg Package Content GXP 1620 GXP1625 phone handset with cord base stand universal power supply network cable Quick Installation Guide brochure GPL license Compliance FCC Part 15 CFR 47 Class B CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 RCM AS ACIF S004 AS NZS CISPR22 24 AS NZS 60950 AS NZS 60950 1 Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 13 of 36 User Guide VolPon www voipon co
31. rt of the phone to the RJ45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 4 Connect the 5V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet If PoE switch is used in step 3 this step could be skipped 5 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up 6 Using the keypad configuration menu or phone s embedded Web server Web GUI by entering the IP address in Web browser you can further configure the phone SAFETY COMPLIANCES The GXP1610 GXP1620 GXP 1625 phone complies with FCC CE and various safety standards The GXP 1610 G XP 1620 GXP 1625 power adapter is compliant with the UL standard Use the universal power adapter provided with the GXP1610 GXP1620 GXP 1625 package only The manufacturers warranty does not cover damages to the phone caused by unsupported power adapters WARRANTY If the GXP1610 GXP 1620 GXP1625 phone was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Support for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification A Warning Use the power adapter provided with the phone Do not use a differ
32. sieendceeaens 25 RECEIVING CALLS senin 215 tnebt0ni ss een Ketua edan niatan Reese ea ada ani 25 DO NOT DISTURB Noi Ge Pe eee deel eects 25 DURING A PHONE CALL inna erna 25 GALE RECORDING rrira e dines kapp lan inn kenaikan Da she Bai Lang ami 25 CALL WAITING CALL HOLD inna anna nnn inna 26 MUTE saksere Ee aa nana 26 CALL TRANSFER acciona ii ea ad enke ke NN a kana 26 3 WAY CONFERENCING inii nana 27 VOICE MESSAGES MESSAGE WAITING INDICATOR 1 cccccceeeceeeeceeeeeeeeeeeeeeseeeesaeeenes 29 VOICE MAI aa en 29 SHARED CALL APPEARANCE SCA nii nnnnnnnn nana 30 Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 3 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Gosia Innovative IP CALL FEATURE S 000 cional il tenias 30 CONNECTING TO DEVICES rra 33 EAS HEADSET EEE ME De ANAK 33 RESTORE FACTORY DEFAULT SETTINGS oo mmm 35 EXPERIENCING THE GXP1610 GXP1620 GXP1625 nrnnnnnnnnnnnnnnnnnnnnnnvnnen 37 Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 4 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 i Innovative IP Voice amp Video Table of Tables GXP1610 GXP1620 GXP1625 User Guide Table 1 GXP1610 Technical Specifications ooo orWo oo o o Woman 11 Table 2 GXP1620 G XP 1625 Technical Specifications rrrrnrrnnnrrrrnnrr rn nrr nn rrnnnnrr nn rennnrrnrnrernnrrnnnnnnn
33. visit our Website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream Enterprise Application phone it will be sure to bring convenience and color to both your business and personal life Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 37 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
34. w Table 7 GXP1610 GXP1620 GXP1625 Front View Definitions LINE Key Firmware Version 1 0 0 35 Switch between line 1 and line 2 GXP1610 GXP1620 GXP1625 User Guide Page 19 of 36 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ndstream Innovative IP Voice amp Video e Solid Green Calling Talking e Flash Green Call on hold e Flash Red Incoming call The soft keys are context sensitive and will change depending on the status of the phone Messages Press to view messages Phonebook Press to view phonebook Home Press to go to idle screen when stay in submenu Page Intercom e If the intercom number has set call this number directly e If the intercom number has not set press this key will have no effect Hold Place active call on hold or resume the call on hold Record Press to enable disable record feature in an active call or on conference To dial phone numbers e Press numeric keys 0 9 to enter phone numbers e Press to enter voice menu or input special characters or long press it to lock the keypad e Press to dial out numbers or input special characters Navigation Keys When entered the menu e Press the UP DOWN keys to scroll through menu options e Press the LEFT key to go back to the previous menu e The RIGHT key has no function e Press the UP key to view missed calls e Press the DOWN key to view dialed calls e Press the RIG
35. wever if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on the phone In addition they would need to navigate to Settings gt Programmable Keys on the Web UI and set the line key mode as Shared Line If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account CALL FEATURES The GXP1610 GXP 1620 GXP1625 supports traditional and advanced telephony features including caller ID caller ID with caller Name call forward and etc Table 8 GXP1610 GXP1620 GXP1625 Call Features Anonymous Calls for all subsequent calls 30 e Dial 30 91 Cancel Anonymous for all subsequent calls e Dial 31 Enable Call Waiting for all subseguent calls 50 e Dial 50 e Note The subseguent incoming call will hear a busy tone other than enter call waiting when the current call is in active Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 30 of 36 User Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 51 67 82 70 71 72 73 90 91 92 93 Firmware Version 1 0 0 35 ndstream Innovative IP Voice amp Video Disable Call Waiting for all subsequent calls e Dial 51 Selective Anonymous Call p
36. y conversation with the current line Firmware Version 1 0 0 35 GXP1610 GXP1620 GXP1625 Page 27 of 36 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide ream Innovative IP Voice amp Video e Splitand Re conference gt During the conference press HOLD key The conference call will be split and the calls will be put on hold separately with the LINE keys blinking in green gt Select one LINE key and press to resume the 2 way conversation gt If users would like to re establish conference call before 1 separate LINE is selected press the ReConf soft key right after the conference call is held split e End Conference gt Users could press the EndCall soft key or simply hang up the call to terminate the conference call GXP 1610 GXP1620 GXP 1625 supports Easy Conference Mode which can be used combined with the traditional way to establish the conference e Initiate a conference call Establish 1 call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call V v v WV Press CONF key or press the ConfCall softkey to establish the conference e Splitand Re conference gt During the conference press HOLD key The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green gt Select one LINE key and press to resume the 2 way conversation
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