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User Manual - I

1. You may change the serial terminal settings such as baud rate parity and stop bits used by Dominion KSX to communicate with your serial device by right clicking on the serial port entry in the Serial Parameters x Serial Parameters Baud Rate EU v Data Bits B y Parity None y Stop Bits OO zl Cancel Xpply RRC Navigator and selecting Serial Parameters in the menu Click on the OK button when finished 40 DOMINION KSX USER MANUAL Viewing Serial Console History The History feature allows you to view the recent history of your console sessions by displaying the console messages to and from the target device This function displays up to 999 lines of recent console message history This information can be useful during debugging troubleshooting or administering a target device Note History data is displayed only to the user who requested the history To View Session History 1 In the top menu bar of Raritan Remote Console click on Serial 2 Select History from the drop down menu Serial Console Logging Raw console data from the target device can be logged to a file in your computer Start Logging 1 In the top menu bar of Raritan Remote Console click on Serial 2 Select Start Logging from the drop down menu 3 Choose an existing file or provide a new file name in the File Dialog box When an existing file is selected for logging data gets appended to the contents Providi
2. Oo The security certificate date is valid A The name on the security certificate is invalid or does not match the name of the site Do you want to proceed View Certificate Internet Explorer Internet Explorer E Es Do pon want to allow software such as Actives controls Po A scriptis accessing some software an Actives control 8 and plug ins to run on this page which has been marked safe for scripting Do pon want to allow this Note Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from downloading and running ActiveX controls and plug ins regardless of the settings in Internet Explorer and regardless of your approval of the above warnings Please review the previous section Security Settings and consult your Microsoft Windows documentation for more information Removing RRC from the Browser Cache To remove RRC from your browser cache whether to perform an upgrade to save disk space or to remove evidence of RRC being executed on a PC follow the standard procedure as proscribed by your web browser software Directions for Internet Explorer v6 0 1 Ifyou have used RRC recently exit and restart Internet Explorer 2 On the Internet Explorer menu bar select Tools gt Internet Options 3 Raritan Enterprise Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt Y Mail and News gt Es EP Media Ss A 420 8882 Add no wwaait
3. Terminology This manual makes use of the following terms to indicate components of a typical Dominion KSX configuration While reading the manual please refer to the diagram below for clarification when necessary TCPIP KVM Keyboard video Mouse Sa RS 232 Serial Windows KP Router Taryet Target KM ES gem sea Servers a Devices Window s NT i Headless Server ocal Access Console LAH WAH i Dominion KS Admin Port Tia MM iL LE a a Remote PC Local Admin Console Target KVM Servers Servers with graphical video cards and user interfaces such as Windows Linux Solaris etc to be accessed remotely via Dominion KSX Target Serial Devices Serially controlled RS 232 devices to be accessed remotely via Dominion KSX For example headless servers routers switches CSU DSU etc Remote PC A networked Windows based computer used to access and control target devices connected to Dominion KSX Local Access Console An optional user console consisting of a PS 2 keyboard PS 2 mouse and multi sync VGA monitor directly attached to Dominion KSX to control Target KVM Servers locally not through the network Local Admin Console A PS 2 keyboard and VGA monitor directly attached to Dominion KSX used for administration and setup From this console Dominion KSX administration menus can be performed directly Target KVM Servers and Target Serial De
4. To access the Connection Properties dialog box either select Connection gt Connection Properties from the RRC Menu Bar or click the Connection Properties button in the RRC Toolbar Modify Connection X Compression Connection Speed Auto Detect y Color Depth Auto Select Color El Progressive Update Internet Flow Control Smoothing Off aa Max Connection Speed The Connection Speed selection box allows users to manually constrain Dominion KSX from using more than a designated amount of network bandwidth While Dominion KSX normally detects available bandwidth automatically users can use the Connection Speed setting to manually inform Dominion KSX of a bandwidth constraint whereby Dominion KSX adapts its behavior and simply refrains from even attempting to consume more than the available bandwidth Color Depth For most administrative tasks server monitoring reconfiguring etc server administrators do not require the full 24 bit or 32 bit color spectrum made available by most modern video graphics cards Attempting to transmit such high color depths then would waste an enormous amount of precious network bandwidth 36 DOMINION KSX USER MANUAL Instead Dominion KSX can dynamically adapt the color depth transmitted to remote users in order to maximize usability in all bandwidth constraints e Progressive Update option The extremely innovative Dominion KSX feature of Progressive Update can enormousl
5. Configure Dominion KSX When the Configuration Menu appears select R Remote Authentication Configuration B Remote Authentication Configuration 2 The Authentication and Accounting screen appears NONE 3 Press the SPACE bar to toggle the options of the remote authentication protocol you wish to use select RADIUS LDAP or LDAPS RADIUS 4 The Authentication and Accounting screen for the protocol you select appears Use the TAB key to move through the fields a Press the SPACE bar to toggle the Authentication Type field b Type the server secret needed to authenticate against your remote authentication servers in the Server Secret field Re type the server secret in the Confirm Secret field CHAPTER 4 ADMINISTRATIVE FUNCTIONS 61 c Type the time of inactivity in seconds that should pass before the server times out in the Server Timeout seconds field d Type the IP addresses of your primary and secondary remote authentication servers in the Primary Server IP and Secondary Server IP fields 5 If you selected LDAP as your remote authentication protocol please read the next section Implementing LDAP Remote Authentication to complete the fields in the LDAP panel of the Remote Authentication window If you selected RADIUS please skip to Implementing RADIUS Remote Authentication to complete the fields in the RADIUS panel of the window m HO ile Remote Aurhent A SE Or mas d Standard LDAP Fort the op
6. Explorer are registered trademarks of Microsoft Corporation Linux is a registered trademark of Linus Torvalds All other marks are the property of their respective owners Japanese Approvals CORA HAULERS OMe EAS V C C 1 DEE CET AA EBEMEBCI COMECRERRCHATS LER AEL ETTI EKET COMPICLHAAPBOICHREBST BEDERKREHSZCEPHWVET For assistance in the U S please contact the Raritan Technical Support Team by telephone 732 764 8886 by fax 732 764 8887 or by e mail tech raritan com Ask for Technical Support Monday through Friday 8 00am to 8 00pm EST For assistance outside the U S please contact your regional Raritan office This page intentionally left blank CONTENTS Contents Chapter 1 Introductorio G1 DOMINION KS NENE rr 1 Product PNOO Si NANANG 2 PEOQUGL FC QUUINC m 3 liem PEO O ECO Tm A 4 Package Contents siii o 5 Chapter 2 InstallatiOMD oooococooococcocononnnnnnnna Z Configuring Target KVM Servers a 7 Sever Vdeo Resolution sonani a iia cdd 7 Biz ioo o fo gro AAA EN Windows XP Windows 2003 Settings ooccocooccococcncoconocononoconononononnonononononnonononanononons Windows 2000 ME SENGS aiia uoles tuer e maaawa nana Uo AN 8 Windows 994997 NF Seltlhgs 2 aid 8 EDUX SENGS otic 8 SUT SOLAS S CUS PRI s 8 Apple Macintosh Setllfibis does atop eio od 9 Configuring Target Serlal Devices situar tito kada 9 Configuring Network Firew
7. Options Click Config on the PowerBoard window to configure outlets on the power control unit The Config window appears xi Unit Id Rantan L15 MI5 RACK 4 larm Threshold jeo Amps Outlet Names 1 Outlet TS 5 Outlet 5 0 g Outlet 9 0 g Owe g Duwet 6 TT g Outlet 3 OO g Outlet 7 A e g Outiet 0 g Outlet 8 TE DK Cancel warning Applet Window Options for Outlet configuration include l Assign a Unit ID Give the power control unit an identification name for example using City Building Rack or other information For example Raritan US MIS RACK 4 2 Set the Alarm Threshold in Amps When the threshold is reached an audible alarm is activated to users located next to the power control unit 3 Assign outlets specific Outlet Names For easier identification and control give each outlet a name Click OK when finished to close the Configuration window and launch the PowerBoard Applet For your convenience PowerBoard parameters are listed in the gray box in the PowerBoard window These parameters are details that apply to the entire bank of outlets and not on a per outlet level Parameters include Average power True RMS Current True RMS Voltage Internal Temperature Apparent Power Maximum Detected Outlet Circuit Breaker Awerage Power d oT TES Apparent Power D WA True AMS Current 0 1 Amps Maximum Detected 0 1 Amps True RMS Voltage Gh sia p Internal Temperature EB E Outlet C
8. Rack ink ns GP Se al Pon 0 1 Bl Harden 132 168 66 1568 fa IP ench 152 16050 142 y Big P Roach 12 16890 205 a a Pfteach 152 tit 50 207 3 Ey IP Reach 192 168 50 217 D fa Sm Franco 132 168 53 1268 a fa Teia 192 168 50 261 Appkcabons Processes Performance CPU Usage CPU Usage History ama ce Remote Desktop Area Single Mouse Mode Dual Mouse Mode When remotely viewing a Target KVM Server that uses a pointing device by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window The Raritan Remote Client mouse pointer generated by the operating system on which RRC is running slightly leads the Target KVM Server s mouse pointer during movement a necessary result of digital delay On fast LAN connections however some users prefer to disable the Raritan Remote Client mouse pointer opting to view only the Target KVM Server s mouse pointer during operation To toggle between these two modes use the Ctrl Alt X Hot Key or press the Single Mouse Pointer mode icon in the RRC Toolbar Note For better alignment between the two mouse pointers in dual mouse mode click on the Synchronize Mouse button on the RRC Toolbar or simultaneously press the keys CtrI Alt S This will force a realignment of the two mouse pointers If you have carefully followed the Configuring Target KVM Servers directions found in Chapter 2 and the mouse
9. Serial Ports of Dominion KSX Note to CommandCenter Users If you are using Dominion KSX in a CommandCenter configuration perform the installation steps as outlined above After completing the steps in this chapter please consult the CommandC enter user guide to proceed with your installation The rest of this user guide applies primarily to users deploying Dominion KSX unit s without the integration functionality of CommandC enter 18 DOMINION KSX USER MANUAL CHAPTER 3 RARITAN REMOTE CLIENT RRC 19 Chapter 3 Raritan Remote Client Invoking Raritan Remote Client RRC via Web Browser Dominion KSX features Web Browser access providing a connection from any Windows based Remote PC running Microsoft Internet Explorer 4 0 Mozilla 1 1 and Netscape 7 Security Settings Accessing Dominion KSX via web browser requires your web browser to be configured to appropriate settings Specifically in the Internet Explorer security settings tab e Download Signed ActiveX controls should be set to either Enable or Prompt e Run ActiveX controls and plug ins should be set to either Enable or Prompt Please consult your Microsoft Internet Explorer documentation for details regarding these settings Note Microsoft Windows 2000 Microsoft Windows XP and Microsoft Windows 2003 restrict certain types of users from downloading and running ActiveX controls and plug ins regardless of the above settings in
10. determines the permissions for a given user based on the permissions of the user s group Your remote RADIUS server can provide these user group names by returning an attribute implemented as a RADIUS FILTER ID The FILTER ID should be formatted as follows Raritan G GROUP NAME where croup_Name 1s a string denoting the name of the group to which the user belongs RADIUS Communication Exchange Specifications Dominion KSX sends the following information to RADIUS server in an authentication query ATTRIBUTE DATA USER NAME The user name entered at the login screen USER In PAP mode the encrypted password entered at the login screen PASSWORD CHAP In CHAP mode the CHAP protocol response computed from the PASSWORD password and the CHAP challenge data NAS IP ADDRESS Dominion KSX s IP Address N AS IDENTIFIER The Dominion KSX unit name as configured in Network Configuration see previous section NAS PORT TYPE The value ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 STATE If this request is in response to an ACCESS CHALLENGE the state data from the ACCESS CHALLENGE packet will be returned PROXY STATE If this request is in response to an ACCESS CHALLENGE the proxy state data from the ACCESS CHALLENGE packet will be returned Dominion KSX sends the following RADIUS attributes to the RADIUS server with each accounting request ATTRIBUTE DATA SESSION TYPE F
11. must set the Dominion KSX client Raritan Remote Client to single cursor mode see Chapter 3 Raritan Remote Client Remote KVM Console Control Single Mouse Mode Dual cursor mode is not supported the two mouse pointers will not appear in sync if you attempt to control a Macintosh server via Dominion KSX in dual cursor mode Configuring Target Serial Devices For each target serial device that you wish to connect to Dominion KSX for remote access please e Ensure that the serial terminal settings are set to a VT 100 emulation Dominion KSX supports only standard VT 100 emulation e Either change the serial communication parameters to 9600 baud N 8 1 Dominion KSX default or note the communication parameters for later reference Configuring Network Firewall Settings If you wish to access Dominion KSX through a network firewall your firewall must allow communication on TCP Port 5000 Alternatively Dominion KSX can be configured to use a different TCP port of your own designation see Chapter 4 Administrative Functions Network Configuration Optional If you wish to take advantage of Dominion KSX s web access capabilities the firewall must also allow inbound communication on TCP Port 443 the standard TCP port for HTTPS communication If you wish to take advantage of Dominion KSX s automatic redirection of HTTP requests to HTTPS 1 e so users may type the more common http xxx xxx xxxx instead of https xxx xxx xxxx
12. only if a large color variation exists in comparison to its neighbors However setting the threshold too high can result in the unintentional filtering of desired screen changes Lower Noise Filter settings instruct Dominion KSX to transmit most pixel changes Setting this threshold too low will result in higher bandwidth use Note Lower Noise Filter settings approximately 1 to 4 are recommended Although higher settings will stop the needless transmission of false color variations true and intentional small changes to a video image may not be transmitted Analog to Digital Settings The following parameters are best left to Dominion KSX to automatically detect on the RRC Menu Bar select Video gt Auto sense Video Settings but a brief description of each 1s included here e PLL Settings If the video image looks extremely blurry or unfocused the PLL Settings for clock and phase can be adjusted until a better image appears on the active Target Server Clock Horizontal sync divider to produce pixel clock Controls how quickly video pixels are displayed across the video screen Changes made to clock settings cause the video image to stretch or shrink horizontally Odd number settings are recommended Phase Phase values range from 0 to 31 and will wrap around Stop at the phase value that results in the best video image for the active Target Server e Color Settings Gain control can be thought of as contrast adjustment Offs
13. pointers still remain out of sync click on the Auto Sense Video button on the RRC Toolbar CHAPTER 3 RARITAN REMOTE CLIENT RRC 31 Full Screen Mode Raritan Remote Client s full screen mode maximizes the screen real estate available to RRC for displaying the remote desktop by removing window borders toolbars status bars and the RRC Navigator This option is particularly useful for viewing a Target KVM Server whose video resolution is equal to or greater than the video resolution setting of the PC on which RRC is running for example viewing a 1028x768 server on a 1028x768 PC Full Screen Mode View To toggle full screen mode click on the full screen mode icon in the RRC Toolbar or use the Hot Key combination Ctrl Alt F To exit full screen mode press Ctrl Alt F again 32 DOMINION KSX USER MANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the Target KVM Server connected to Dominion KSX This feature allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running Dominion KSX s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the Target Server are sent to and interpreted only by the Target Server Ctrl Alt Delete Macro Due to its frequent use a Ctrl Alt Delete macro has been pre programmed into Raritan Remote Client and is useful in i
14. problem with the IP Check the IP address configuration and reboot address 0015 The DHCP server did not Make sure your DHCP server is operating correctly and respond Dominion KSX could then reboot Dominion KSX not acquire an IP address 0016 0019 There is a problem with one of Restore the software and file system from the Recovery the Dominion KSX startup CD ROM files 001A Error occurred while nitializing Reboot Dominion KSX Make sure the BIOS memory test the UDP socket recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001B Error occurred while nitializing Reboot Dominion KSX Make sure the BIOS memory test the TCP write socket recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001C Error occurred while nitializing Reboot Dominion KSX Make sure the BIOS memory test the TCP read socket recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001D 001E Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001F Could not listen to the TCP Reboot Dominion KSX Make sure the BIOS memory test write socket recognizes at least 64MB of RAM If the problem persists restore the
15. recommend for use with the KVM ports on Dominion KSX Can I use Dominion KSX with my existing Raritan IP Reach product Will this combination work to give me an added user Is Dominion KSX easy to install What level of control does Dominion KSX have over attached Target Servers What makes the performance of Dominion KSX different from that of remote access software What remote access connection methods can Dominion KSX accommodate ANSWER Yes the Dominion KSX graphical user interface GUI lets you view and name all of the connected devices both KVM and serial In addition 1f a Raritan power strip 1s used Dominion KSX provides a GUI interface for power control Dominion KSX includes a local access port for KVM devices No access port for serial devices 1s included However serial access can be obtained via a Raritan software interface that is always shipped with Dominion KSX Yes you may monitor and tile up to eight serial ports and one KVM connection concurrently per Dominion KSX unit Dominion KSX supports both Netscape and Internet Explorer However the browsers must run on a Windows based server Raritan recommends KVM UltraThin cables CCPT Raritan s standard cables CCP will also work Yes The same remote interface is used for both the Dominion KSX and IP Reach Yes Dominion KSX is very easy to install It is a true plug and play appliance that does not require an ext
16. remote disconnection from IP Reach When a remote user disconnects from IP Reach the OSD of the connected KVM switch will remain in the state last seen by the user YES When a remote user disconnects from IP Reach then IP Reach will automatically send a log out command lt F9 gt to the connected KVM switch Notes gt For concurrent connections the Log out command if set will be sent when the last connected user logs off from Dominion KSX 2 For the log out of KVM option to function properly Dominion KSX must be configured to match the base KVM switch s hot key see Chapter 3 Raritan Remote Client Remote Dominion KSX Device Administration e Private key Enter a private key password This private key acts as a second level of password protection Only remote users who know the private key password in addition to their user name and password can log in and connect to Dominion KSX Confirm private key Enter private key password again for re confirmation Notes gt Private key passwords are case sensitive For remote user login passwords must be entered by the user in the exact case combination in which they were created here gt Private key passwords must be alphanumeric Special characters cannot be used e Enable SNMP Toggles whether Dominion KSX responds to SNMP GET REQUESTS e Require strong password Requires user passwords to have a minimum of 6 characters with at least one alphabetical
17. such as IP Address custom TCP ports preferred compression settings and custom security keys Note If your Raritan device is configured to use a custom TCP port see Chapter 4 Administrative Functions Network Configuration or a group security key see Chapter 4 Administrative Functions Security Settings you must first create a connection profile in order to access the device 24 DOMINION KSX USER MANUAL To Create a Connection Profile l Select Connection New Profile from the Menu Bar or click on the leftmost icon in the Toolbar The Connection Profile dialog box will appear displaying all connection profiles which currently exist ES Connection Profile Add Mogi Pelete San Francisco Close Select a connection profile from the above list Click Add 3 The Add Connection dialog appears Options are grouped under three tabs Connect Compression and Security Connect Tab Add Connection X Connect Compression Security Description Connection Type TCPAP Connection y Find TeleReach By P Address NA eo C Name C DNS Name e Description Enter a text name to easily identify the Raritan device that you are configuring such as Atlanta Datacenter e Connection Type Select TCP IP Connection for a LAN WAN connection select Dial Up Connection for a direct analog modem connection to the Raritan device For a TCP IP Connection select the manne
18. then the firewall must also allow inbound communication on TCP Port 80 the standard TCP port for HTTP communication 10 DOMINION KSX USER MANUAL Physical Connections To LAN WAN To Local or To Analog To Most Cisco Md mn Pot y Telephone Line 7 Aldo or Sun Adib depending Sanal Ports on uni type Standard Cath Telephone Cable Rolbver Cable Ethernet Cable fineluce ch ipin CRR 18 fmnclo dec Standard Cata Stanclard Cath Ethernet Gable Ethernet Cable Muling Serial Adapter Ipin ASCS DER To AC To Haritan Power Ta Serial Power Outlet Control Link Console Ports ton PCRS POST 2 ar PIGSA Back Panel of Dominion KSX AC Power Line Attach the included AC power cord to Dominion KSX and into an AC Power Outlet Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router Power Control Port optional To employ Dominion KSX s integrated power control graphical interface connect a standard Cat5 Ethernet cable from the port labeled Power Control to the equivalently labeled port found on a Raritan Remote Power Control unit p n PCR8 PCS12 or PCS20 Note This port works only with Raritan brand Remote Power Control units You may use similar products from other vendors by connecting them as a standard serial device However note that Dominion KSX does not present a graphical interface to other vendors power control pro
19. 0 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access Dominion KSX from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above Path Configuration Select C Path Configuration on the Configuration Menu to name each KVM Input and Serial Input port Ports will be displayed alphabetically After saving your changes reboot the unit to apply these changes Dominion ESX v3 Z0 l l EVM Target EVM Target EVM Targ EVM Tare EVM Targ EVM Tare EVM Targ ID ct 4 5 Du ct ID EINER IS d ID ct NG ct Du ct m o J m fi fi L D ct Du d ct pom RRR RA RA Hn KR Hc Te fi w uO m m ct ct NG d o M m e i ff Te wo IT ct ct un J 0 rio ride eje ak p p LU ct Cancel Changes TAB Security Configuration Select S Security Configuration on the Configuration Menu to set Dominion KSX security parameters Dominion ESX x3 z 51 Mame Dominion ESA Security Configuration SSL authentication data encryption port NO YES FC Share Mode Never NG NO NO 20 YES e Encryption mode Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer CHAPTER 4 ADMINISTRATI
20. 048 events can be stored in one log file Dominion KSX 192 168 192 8 8 kuma 87 22 2663 11 49 15 Dominion KSX is able to auto recover from fatal errors If a fatal error occurs it is recorded and Dominion KSX automatically reboots If a non fatal error occurs it is recorded and Dominion KSX waits until all users are logged off the system and then it reboots to make sure the previous non fatal error does not escalate to a fatal error Restart or Shutdown the Dominion KSX Select R Restart or Shutdown the Dominion KSX from the Main Menu to restart or shut down the Dominion KSX unit lt R gt Restarts the Dominion KSX unit and brings the Dominion KSX Admin Console back to the Dominion KSX Initialization screen Diagnostics Select D Diagnostics from the Main Menu to view Dominion KSX Diagnostic functions These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your Dominion KSX unit Please do not invoke these functions unless you are fully aware of their meanings and intended use Contact Raritan Technical Support should you require more information at 732 764 8886 Dominion KSA Diagnostic Console 192 168 068 192 1 u View log Set loy mask CENTER View more log H Insert log marker P Pause Log Resume log C Clear the log NETSTATS Network Statistics Send a network ping RESET Reset to factory defaults RESTART Restarts Dominion KSX TRACEROUTE Print the route packe
21. 187 Da BA Paragon Path 2 NG Serial Port 0 1 Say Huntsville 192 168 6 66 z a Es Houston 192 168 51 178 q Ey San Francisco 192 168 51 205 El D Ba Seattle 192 168 50 173 Ey Washington DC 192 168 11 248 Remote KVM ports are designated with the following icon To establish a remote KVM console connection simply double click on the KVM port that you would like to control Upon connection Dominion KSX displays the real time video output by the Target KVM Server that is connected to your Dominion KSX KVM port This video is compressed and encrypted according to the configuration settings specified by the administrator see Chapter 4 Once connected to a Target KVM server you obtain complete low level control of the KVM console as if you were physically located next to the server To switch to a different KVM port simply double click on the corresponding entry in the RRC Navigator 30 DOMINION KSX USER MANUAL When your mouse pointer lies within the Remote Desktop area of RRC mouse movements and clicks are directly transmitted to the Target KVM server connected Ej Raritan Remote Client Headquarters gt PH_IP Fleach at 192 160 50 173 Hack FilePrietServers ER Connection Keyboard Wibo Momo Tool View Wrdow Hop BE ott Beh oe Doma te 1 Eg Platten Dances 0 Es Aerts 182 TES 50 257 Ein Dalas Modem 463 555 2511 0 Hesdquerters 19216250 173 GO Aden JU Mack WebSerices Al
22. 2 168 51 187 28 Paragon Path 2 i ml Serial Port 0 Sa Huntsville 192 168 6 66 Navigating the Administrative Menus Dominion ESX ws 20 61 Name Dominion KSX C Configure Dominion KSA uU cr DEF al pe e Use the TAB h or Y keys to highlight or press the letter before the desired menu selection and then press ENTER e Press ESC at any time to back out of a screen to the previous screen or menu e After adding accounts or making changes press CtrI S to save all changes You must reboot to apply changes to your system CHAPTER 4 ADMINISTRATIVE FUNCTIONS 47 Network Configuration Select C Configure Dominion KSX on the Main Menu to view the Configuration Menu Dominion ESX v3 z 51 Name Dominion ESX Configuration Menu IN Network Configuratio Pat LOT garat ior Lication Configuration List to the main menu 5 uq Temi mem is i AG EBA RR ee apt on and ENTER to select the opt or Select N Network Configuration to make changes to the Network Configuration When finished remember to press Ctrl S to save any changes and then reboot to apply changes to the system Dominion KEX ws f0 61 Name Dominion ESX IF Address 1l192 168 32 3 m Network Configuration Name Dominion KSX Enable net Ir TES 255 automatically DHCP NO 255 255 pur leom aa al NO i YES 000 YES CTEL 8 Save Changes ESC Cancel Changes AE Next Field e Name
23. 4 DIGITS 0001 0003 0004 0005 0006 0007 0008 0009 000A 000B MEANING Memory allocation error Could not read the onfiguration file on startup The file may be corrupt the file system may be damaged or the config file might be from an older version of Dominion KSX The config file was missing This may be the first time you have started Dominion KSX or the file system has become corrupt The config file could not be saved The file system may be corrupt or the hard drive may not be responding Memory allocation error Memory allocation error Could not find the frame rabber card Frame grabber card is not responding correctly Memory allocation error RECOMMENDATION Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Retry but 1f the problem persists restore the software and file system from the Recovery CD ROM Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Re
24. B25F Nulling Serial Adapter Pin Out a 69 SCSDB25M Nulling Serial Adapter Pin Out sees eeseeeseeeeseeeeeeeees 69 SCSDB9F Nulling Serial Adapter Pin Out cccoocccconccocnoccnoconoconnncocnnncnonanocnnnonanoss 70 SCSDB9M Nulling Serial Adapter Pin Out oococccccccnccccccccncconoconnncocnnonncnanonaninnanoss 70 CUstom Nulling RY45 Gables cerco eto di d cil dea 71 CRLVR 15 Custom Rollover Cable for Most Sun Cisco RJ45 Serial Ports 71 Appendix C SNMP Features eere nnn unuuuuuuuuuuuuuuuuuuuuuauaaasaaas AO Appendix D FAQ ma EE EEEUN KE RR RE un RUE RECHNER S QR REENEKRE 10 Appendix E Troubleshooting BERR RRR RRR RRR RR RR RR RRR RRR RRR RR RRR RRR RR RRR eee eee eee eee 77 Problems and Suggested Solutions XQXXX a aa a 77 Event Log File and On Screen Error Codes ocooccccccocccococococonoconoccncocononocoroconocanonannns 83 Important Information Login e The default Dominion KSX login user name is admin with the password raritan This user has administrative privileges e Passwords are case sensitive and must be entered in the exact case combination in which they were created e The default password raritan must be entered entirely in lowercase letters e To ensure security change the default password as soon as possible Default IP Address e Dominion KSX ships with the default IP address of 192 168 0 192 Firmware e This manu
25. CE 65 r I T E LISTED Copyright 2004 Raritan Computer Inc KSX OD E February 2005 255 80 5020 lt Raritan User Manual DKSX440 DKSX880 Raritan Computer Inc 400 Cottontail Lane Somerset NJ 08873 USA Tel 1 732 764 8886 Fax 1 732 764 8887 E mail sales raritan com http www raritan com Raritan Computer Japan Inc 4th Flr Shinkawa NS Building 1 26 2 Shin kawa Chuo ku Tokyo 104 0033 Japan Tel 81 03 3523 5991 Fax 81 03 3523 5992 E mail sales raritan co jp http www raritan co jp Raritan Computer France 120 Rue Jean Jaures 93200 Levallois Perret France Tel 33 14 756 2039 Fax 33 14 756 2061 E mail sales france raritan com http www raritan fr Raritan Computer U K Ltd 36 Great St Helen s London EC3A 6AP United Kingdom Tel 44 20 7614 7700 Fax 44 20 7614 7701 E mail sales uk raritan com http www raritan com Raritan Computer Europe B V Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel 31 10 284 4040 Fax 31 10 284 4049 E mail sales europe raritan com http www raritan com Raritan Computer Taiwan Inc 5F 121 Lane 235 Pao Chiao Rd Hsin Tien Taipei Hsien Taiwan ROC Tel 886 2 8919 1333 Fax 886 2 8919 1338 E mail sales asia raritan com http www raritan com tw Raritan Computer Deutschland GmbH LichstraBe 2 D 45127 Essen Germany Tel 49 201 747 9820 Fax 49 201 747 9850 E mail sales germany rarita
26. Designate a unique name for this Dominion KSX unit for example Miami Sales Office The default name is Dominion KSX e Enable Ethernet Interface Designates whether Dominion KSX should enable 1ts Ethernet adapter as active default YES Note Network connections must be IOBASE T or 100BASE TX Ethernet Line Speed amp Duplex Enter the network speed to be used by Dominion KSX s Ethernet interface Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for Dominion KSX Each time Dominion KSX boots it will request an IP address from the local DHCP server Note that this setting can make remote access to Dominion KSX from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the Dominion KSX unit recommended v IP Address Enter the IP address for Dominion KSX given by your Network Administrator v Subnet Mask Enter a Subnet Mask provided by your Network Administrator Y Default Gateway Enter the Default Gateway if your Network Administrator specifies one 48 DOMINION KSX USER MANUAL e Enable Modem Interface Enables Dial up Modem access default NO e Enable Web Browser Interface Enables web browser access to Dominion KSX default YES e Use Default TCP Port 500
27. Dominion KSX s KVM and serial ports Access permissions must be assigned for each user group 1 While in the Group Account Settings screen described above press CTRL T to select Node Settings The Node Settings Menu appears listing each Target KVM and Serial Port configured on your Dominion KSX and their permissions Name Dominion KS NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE CTBL 5 Save Set N Next page 2 Use the N and N arrow keys to scroll through the KVM and Serial Ports and press the SPACE bar to toggle Permissions a NONE Users in this group do not have permissions to access this KVM or Serial Port at all The port will not even be displayed as an option for users in this group b READ ONLY Users in this group have permission to view this KVM or Serial console port but do not have the ability to control 1t type move the mouse etc c READ WRITE Users in this group have permission to view this KVM or Serial console port and have the ability to control it 3 Press CTRL S to save changes You will return to the Group Account Settings screen for the user group you are editing or creating and you must press CTRL S once more while in this screen to save the permissions settings to the user group CHAPTER 4 ADMINISTRATIVE FUNCTIONS b5 Delete Group Accounts To delete an existing group account select G Add change or delete group acc
28. ER MANUAL When the PowerBoard graphical power control interface appears the user interface allows you to turn an outlet ON or OFF by clicking the icon before the Outlet name or number ini Y am zie Raritan PowerBoard Raritan US MIS RACK 4 O 1 Outlet 1 O 5 Dutlet 5 Y 3 Outlet 3 Y 2 Dutlet 2 Y 6 Outlet 6 Y 10 Outlet 10 Y 3 Dutlet 3 Y T Outlet 7 Y 11 Outlet 11 Y 4 Outlet 4 Y 8 Outlet 8 Y 12 Outlet 12 Average Power from arte Apparent Power O NA True RMS Current 0 1 Amps Maximum Detected 0 1 Amps True RMS Voltage Ge piz Internal Temperature 25 0 C Outlet Circuit Breaker Contig E F Warning Applet Window To Turn ON a Device or Outlet Whether or not a device is connected to an outlet a RED icon before the outlet number indicates the outlet is OFF and there 1s no power feeding to it Click on the red button icon it will change to GREEN indicating the outlet is now ON and there is power feeding to it To Turn OFF a Device or Outlet If the button icon before an outlet number is GREEN click on the green button icon to turn OFF the outlet A confirmation message will appear Confirm Power Disconnect X Are you sure you want to disconnect power fram the outlet named Outlet 17 warning Applet Window Click Yes to turn off the outlet The button icon for that outlet turns RED to indicate that the outlet is now OFF CHAPTER 3 RARITAN REMOTE CLIENT RRC 43 Configuration
29. Internet Explorer Please consult your Microsoft Windows documentation for more information Launching Raritan Remote Client l After checking to ensure that your browser security settings have been configured appropriately type the IP address assigned to your Dominion KSX unit see Chapter 2 Installation Initial Configuration in the URL Address text box of your web browser E Raritan E nterprise Hicrozoft Internet Explorer File Edit View Favorites Tools Help Note Dominion KSX ships with the default IP address of 192 168 0 192 2 Dominion KSX redirects you to an HTTPS 128 bit secure web page for launching Raritan Remote Client File Edit View Favorites Tools Help ES Address http 192 168 50 173 Go P aaa y o Raritan Raritan Remote Client 1 21 2003 16 56 34 358 Raritan Remote Client loading 20 DOMINION KSX USER MANUAL 3 Depending on your browser security configuration you may see any or all of the following dialog boxes confirming access and launching of an externally provided program Click Yes to advance through any of these prompts Security Alert ES Information you exchange with this site cannot be viewed or d changed by others However there is a problem with the site s security certificate A The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority
30. UAL OM etc LL 48 DECUNILY COMMOUAN OI nma NAAN AA NAA a sbi 48 Pero mance SC MING S TR T 51 Remote Authentication Users Groups and Access Permissions 52 ONE NEW ANA AA LIMEN MU D AA AN AA NS 52 Relationship between Users and Group Entries 2 0 a 52 Create or Change Group Accounts ccccceccccescreeecsesenenecceneesesensesensnsenensesegenseseneensesenenes 53 ASSION FON ACCESS FOlNISSIONS sess costs ser oa HAMO oe 54 Delete GFoUDJACCOHUIS e UI 55 Create or Change User Accounts oocccoocccccononocononoconononononconononnnnonononononononanononaronenannonanonnns 55 Delete USEFACCOUN SS oia M DUM 57 Remote Authentication Implementation occocccoccocnconconnconconnonnconicnncnnonnncnnconnnnnnns 58 A MEDIUM HORREA 58 Remote Authentication Implementation 2111 aaa 58 General Settings for Remote Authentication esae 60 AMS AID US RTI 64 View DOMINION KSX Status uu usi tdi e do dod e itur e v avr evt n con 65 Restart or Shutdown the Dominion KSX a 65 BE EPI LI ET d 65 Appendix A Specifications eee oen anan OF Remote COLI CCU OM asa aaa 67 Raritan Remote Client RRC Software QXX aa 67 SOIN AA Prec 67 Appendix B Serial Port Pin Out Diagrams ooo nonu OD Dominion KSX RJ45 Serial Pin Out cece cece eee menn 69 SCSD
31. Username is found in Dominion KSX internal database and Password is correct Login is allowed e If Username is not found in Dominion KSX internal database and Password is incorrect Login is denied the request does NOT get forwarded to the external authentication server CHAPTER 4 ADMINISTRATIVE FUNCTIONS 59 Authentication vs Authorization When your Dominion KSX unit 1s configured for remote authentication the external authentication server is used primarily for the purposes of authentication not authorization Authorization is determined by Dominion KSX on the basis of user groups That is once a given user is allowed to access the Dominion KSX system in general authenticated that user s specific permission authorization is determined by Dominion KSX based upon the user s group The external authentication server can assist in authorization by informing Dominion KSX about the user group to which a user belongs whenever the authentication server approves a given user s login request The sections Implementing LDAP Remote Authentication and Implementing RADIUS Remote Authentication that follow explain this in more detall The flow diagram below illustrates the steps taken User login with username password External authentication server configured username in internal database password correct Login Login ki YES YES v Y Exte
32. VE FUNCTIONS 49 No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer 1s encrypted SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Socket Layer SSL protocol provides a private communications channel between Dominion KSX and the Remote PC during initial connection authentication No encryption security in place during remote KVM data transfer SSL authentication data encryption default This mode secures user names passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between Dominion KSX and the Remote PC during initial connection authentication After authentication KVM data is also transferred with 128 bit encryption but using a proprietary protocol more efficient than SSL SSL authentication SSL data encryption This mode secures user names and passwords and provides high level security for KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between Dominion KSX and the Remote PC during initial connection authentication 128 bit SSL encryption is also in place during remote KVM data transfer Note SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default sett
33. al applies to Dominion KSX Firmware v3 2 and above This page intentionally left blank CHAPTER 1 INTRODUCTION 1 Chapter 1 Introduction Dominion KSX Overview Congratulations on your purchase of Dominion KSX the complete solution for remote office administration Dominion KSX is the first hardware based integrated solution to provide remote KVM access serial device management and power control in a single unit With Dominion KSX administrators may troubleshoot and control remote office server closets as 1f physically present at the branch office Unlike remote control software solutions Dominion KSX provides One consolidated view of all IT equipment deployed at branch office locations A single platform independent solution offering centralized integrated and secure control Network independent access via built in modem for emergency access even when the network is down BIOS level control of KVM equipment and console level control of serial devices Raritan s Dominion KSX is designed specifically to make the management of your IT infrastructure at branch locations easier faster and more cost effective This innovative device combines secure console level access and cold start power control of everything in your server closets This means from anywhere you access the Web you can directly access troubleshoot and even reboot all of your remote equipment including Domain Servers File Print Servers Headless Servers Network Appli
34. all Settings ocooocccoccccocncconicocnconnononnconnnoncnconnnnnnonos 9 PAYSICAl COMMECIONS TUI UU UU T 10 Mta Congura ioa RE AA AA NA aha 13 Connect to Dominion KSX Remotely occoocccoccccocccccnoconococoncncnnnononanonannnnanonnnnnnnnss 16 Launch Raritan Remote Client RRGO aaa 16 Eslablisha CONNECCION aaa haa ANN kaha AA aa 17 Note to Command Center USerfsS aaa aa dia 17 Chapter 3 Raritan Remote Client erroe anaaaaaaaaaaaananananan 19 Invoking Raritan Remote Client RRC via Web Browser occcoocccocccccccccccccocncnncnnos 19 Securty SEUS a A A a 19 Launching Raritan Remote Client occccooncccccncoconcnocononooononononnnnonononononoononononononaninonanons 19 Removing RRC from the Browser CaCh6 ocooonccococinoconiccoonnnoconononononnonononononononononaninonanionanons 20 Optional Installing Raritan Remote Client Software occcoccccocnccocccocncconicncnnonnss 21 RRE VVIHdow LdyOUL iiit peint toi io ta te les loo 21 AP sins Aha AA Y eed eeeeeeee ieee 22 Navigator OPUONS EL 23 Creating NeW PIOMleS mH 23 Establishing a New CoDDOClIQ s ooo eto A oon ai 25 Closing a Remote CONNEC ION coocccccoccnocononocononenonocononoonannnnnnnnonononononononanononannnnananenaninnns 26 RRC TOODA ANG SIMON CONS coh igo tarii bte Leste dia 2f RRC AS aaa NGO Nah kadahilanan e ala eee 28 Remote Desktop KVM Console Control aa 29 Single Mouse Mode Dual M
35. an Synchronize iddress E http www raritan c Windows Update Messenger Show Related Links When you re read Internet Options 3 When the Internet Options dialog box appears click on Settings When the Settings dialog box appears click on View Objects 5 Internet Explorer will display a list of cached program objects Select any entries named TeleControl Class Raritan Console or Power Board and delete them CHAPTER 3 RARITAN REMOTE CLIENT RRC 21 Optional Installing Raritan Remote Client Software Note This step is optional Dominion KSX can be accessed from a Remote PC either by installing Raritan Remote Client software or by launching Raritan Remote Client via web browser see previous section While accessing Dominion KSX via web browser does not require any software installation on the Remote PC this section details the steps required to invoke Raritan Remote Client using standalone software This may be useful for accessing Dominion KSX via modem or if you wish to close firewall access to ports 80 and or 443 1 Insert the provided RRC CD ROM into the CD ROM drive of your PC Make sure the RRC version indicated 1s v3 10 or greater 2 The RRC setup program will run automatically If it does not right click on your PC s CD ROM drive in Windows Explorer and choose Auto Play 3 Follow the on screen instructions given by the InstallShield Wizard to complet
36. ances Serial IT Equipment Switches Routers Firewalls Security Interfaces Application Servers Load Balancers Environmental Control 2 DOMINION KSX USER MANUAL Product Photos Dominion KSX Stacked View Dominion KSX Rear View CHAPTER 1 INTRODUCTION 3 Product Features Access Remote access via the Internet LAN WAN or dial up modem Single integrated solution for remote serial console and KVM console access Web browser accessible Integrated graphical remote power control interface Integrated modem allows remote office devices to be accessible even if network is unavailable Remote access to 4 or 8 KVM ports Remote access to 4 or 8 serial console ports Performance Superior compression algorithm for exceptional performance over low bandwidth connections No impact on target server performance Automatic sensing of video resolution for optimum display High performance mouse tracking and synchronization Security SSL 128 bit RSA public key 128 bit RC4 private key encryption Single configurable TCP port for firewall protection Supports RADIUS authentication protocol Port level authorization Administration Remote Administration via Web Browser interface SNMP Support Firmware upgradeable over Ethernet Simplified installation and user interface Local user console for direct analog access to KVM devices Extensive downloadable user event log DHCP or fixed IP addressing 4 DOMINION KSX USER MANUAL
37. ata displayed by the RRC Navigator Navigator Show Hide Toggles whether or not the RRC Navigator displays Raritan Browsed N A Devices automatically identified on the network that do not have Devices pre configured profiles associated with them Displays version information about Raritan Remote Client 28 DOMINION KSX USER MANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your remote connection session to Dominion KSX rwn k Pah3 wMPots BITS CAP NUM SCRL y Sc eS Sa gU UEUTERUEN Lock Key Indicators Security Indicator Concurrent Connections Indicator Video Sensing Status Path Indicator Indicates the occurrence of video sensing during connections to Target KVM Server ports Bandwidth Usage Indicator Indicates how much of your total available bandwidth is currently being used The Connection Speed setting found under the Compression tab of the Connection Properties screen determines total available bandwidth Security Indicator Indicates whether the current remote connection is protected by encryption Encryption requirements are set during Dominion KSX configuration see Chapter 4 When a Dominion KSX device is configured for No encryption or SSL Authentication NO data encryption the Security Indicator is represented on the Status Bar as an open lock When SSL authentication data encryption or SSL authentication SSL encryptio
38. boot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the recovery CD ROM Power off the system and make sure the frame grabber card 1s inserted firmly If the problem persists there may be a problem with your Dominion KSX hardware Power off the system and make sure the frame grabber card 1s inserted firmly If the problem persists there may be a problem with your Dominion KSX hardware Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 000C 000F Memory allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists ERROR CODE MEANING RECOMMENDATION LAST 4 DIGITS restore the software and file system from the Recovery CD ROM 0011 The Ethernet controller could There is a problem with the Dominion KSX hardware not be found 0012 The modem could not be Power off the system and make sure the frame grabber found card is inserted firmly If the problem persists there may be a problem with your Dominion KSX hardware 0013 Memory allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0014 There is a
39. breakcode signal has been received alternately press the lt Ctrl gt lt Shift gt and lt Tab gt keys rapidly a few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the Dominion KSX software and then restart it again This is normal Use the indicators on the Status Bar to determine CAPS key status for the Target KVM Server Reset the keyboard chips within Dominion KSX by recycling power to it Make sure you power down both Dominion KSX and all attached KVM switches at the same time Otherwise the KVM chips in Dominion KSX will draw power from the KVM switches and fail to reset Click the window title bar under the Dominion KSX toolbar to activate the viewing window If the viewing window is not the active window the keyboard will not function SOLUTIONS When working from a Remote PC a slight delay between your local mouse pointer and the Target KVM Server s Mouse Pointer is normal due to uncontrollable lags in the speed of the remote connection Internet direct dial APPENDIX E TROUBLESHOOTING 19 TARGET KVM SERVER NIO D OM M COINS MOUSE PROBLEMS a new Target Server channel the modem or network With each new video image viewed mouse stops and or is out of Dominion KSX automatically re syncs and aligns the mouse sync pointers Wait a few seconds after switching to each new video image for automatic re calibration to take place and the two mouse pointers will line up wit
40. can be consumed by this one Dominion KSX unit No Limit default Dominion KSX can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Total bandwidth available to be consumed by this Dominion KSX unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result e Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one Dominion KSX unit No Limit default Each active user can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Bandwidth consumed by each active user during the operation of this Dominion KSX unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result 52 DOMINION KSX USER MANUAL Remote Authentication Users Groups and Access Permissions Overview Dominion KSX keeps an internal list of user and group names to determine access authorization and permissions This information is stored internally in a hashed encrypted format Note to CommandCenter Users If you plan to configure Dominion KSX to be integrated with and controlled by Raritan s CommandCenter management appliance this section of the User Manual does not apply to you When an Dominion KSX unit is controlled by CommandCenter CommandCenter determines the allowed users and groups Please refer to yo
41. character and one non alphabetical character punctuation or number The first four characters of the password and the username cannot match e Password validity period Type a number of days in this field to force users to change their passwords after a set duration e Enable multiple user login When this rule is selected a given username password combination can be connected into Dominion KSX from multiple client workstations at a time CHAPTER 4 ADMINISTRATIVE FUNCTIONS 51 Performance Settings Select P Performance Settings on the Configuration Menu to set up Dominion KSX s video data transfer and bandwidth parameters Dominion EEX CS O Mame Dominion ESK ee m ee oe ee ed Performance Settings Pause video stream for idle users Merer No Limit No Limit to toggle the options ESC Cancel Changes TAB Next Field e Pause video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to Dominion KSX After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will pause after the selected time period has passed with no active input from the Remote PC e Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that
42. cted directly to Dominion KSX serial ports Alternatively you may crimp this cable yourself by following the cable pin out diagram below RJ45 MALE RJ45 MALE AAA WARNING Not all Sun and Cisco devices have been tested with this cable you must refer to the user s manual of your device and confirm its pin out to ensure compatibility If you are at all unfamiliar with this procedure you should not attempt to make your own direct connect cable instead use Raritan s standard DB9 and DB25 adapters 12 DOMINION KSX USER MANUAL APPENDIX C SNMP FEATURES 73 Appendix C SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions Dominion KSX features an SNMP agent with standard MIB2 support Dominion KSX responds to SNMP GET requests with standard MIB2 variables although for security reasons only a subset of the variables are provided 14 DOMINION KSX USER MANUAL APPENDIX D FAQ 19 Appendix D FAQ QUESTION Does Dominion KSX provide an integrated interface that allows you to view both the KVM paths and Serial devices that are connected What about power control Does Dominion KSX provide a local access port Can I open multiple windows and tile in order to monitor multiple servers and other IT equipment Can I use a browser such as Netscape or do I have to use Internet Explorer What cable does Raritan
43. ctions Note The default Dominion KSX login user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lowercase letters To ensure security change the default username password as soon as possible 46 DOMINION KSX USER MANUAL Remote Admin Console An alternative way to access Dominion KSX s administrative functions is to do so remotely using the Raritan Remote Client Any administrative user logged on to Dominion KSX can perform administrative functions remotely to make changes to the system as long as Dominion KSX is set to allow remote administration privileges see Allow Remote Administration on the Security Configuration screen Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from Raritan Remote Client double click on the Admin path entry displayed on the RRC Navigator for the Dominion KSX unit you wish to configure aq Raritan Devices Admin Path entry c Ea Atlanta KSX 152 vse m Domain Server Win2k 33 File Print Server Win2k mg Firewall Sun TTY ae JB ISAuth Server Win2k PBX Controller a E9 PowerPort E Router Cisco 1750 fig Switch Cisco 1500 L ml Web Server Linux a Ea Boston 19
44. ducts only a standard command line interface Dominion KSX s graphical power control interface applies only to Raritan brand Remote Power Control units CHAPTER 2 INSTALLATION 11 Local Admin Console Attach a PS 2 keyboard and multisync monitor to the appropriate ports see diagram on previous page of the Dominion KSX unit Depending on your KSX model the local Admin Console ports may be on the front or the back panel remove the front bezel by pulling 1t horizontally towards you The local Admin Console is very useful during initial setup and may be removed thereafter Note Please remember that the locations of the Local and the Admin ports depend on the KSX model Dominion KSX units have a label on the underside of the chassis identifying the hardware version The models that read either Chassis RX440 F S 0B or 0D or Chassis RX880 F S 0B or 0D have the Local Admin ports on the rear panel and Local Access Console ports on the front panel behind the bezel For those models with labels that read Chassis RX440 F S 0F or Chassis RX880 F S 0F these locations are reversed the Local Admin ports are found on the front panel behind the bezel and Local Access Console ports are on the rear panel Please consult the labeling on your Dominion KSX unit to determine where the Local and Admin ports are located Telephone Line Port optional Dominion KSX features an integrated modem for remote access even when the LAN WAN is unavailabl
45. e Use the included telephone cable to connect the port labeled Tel Line to an analog telephone jack Serial Input Ports Connect RS 232 serially controlled devices to Dominion KSX for the ability to remotely access terminal console ports on devices such as headless servers routers switches and network appliances For each serial console port for which you wish to provide remote access via Dominion KSX connect the serial interface to Dominion KSX as appropriate to the physical form factor of your serial console port e DB9 Serial Ports Attach one end of a standard straight through Cat5 cable to an unoccupied RJ45 serial port on the back of your Dominion KSX Attach the other end of the Cat5 cable to a Raritan nulling serial adapter P N ASCSDB9F for DB9 M serial ports and P N ASVSDB9M for DB9 F serial ports Then attach the Raritan nulling serial adapter directly to your device s serial console port e DB25 Serial Ports Attach one end of a standard straight through Cat5 cable to an unoccupied RJ45 serial port on the back of your Dominion KSX Attach the other end of the Cat5 cable to a Raritan nulling serial adapter P N ASCSDB25F for DB25 M serial ports and P N ASVSDB25M for DB25 F serial ports Then attach the Raritan nulling serial adapter directly to your device s serial console port e RJ45 Serial Ports from Sun and Cisco Most Sun and Cisco RJ45 Serial Ports may be connected directly to an unoccupied RJ45 serial po
46. e Print Server Win2k PowerBoard Firewall Sun TTY 1 Router 1750 Q 5 isauth Server 83 ISAuth Server Win2k he Mu Doc ents a PBX Controller document Y 2 Switch 1500 Y 6 File Print ApwerPort Abuter Cisco 1750 ch Y 3 PBX Controller Y 7 Firewall pitch Cisco 1500 Mes y 4 Domain Server d 8 Web Server bS T Network p Neighborhood ston 192 168 51 187 IP Reach 192 168 50 173 Y Average Power min o Do AAA NG 325 Watts True RMS Current 9 4 Amps Maximum Detected 10 6 Amps bragon Path 1 Recycle Bin ragon Path 2 ial Port 0 tsville 192 168 1 V ston 192 168 514 V Francisco 192 14 bttle 192 168 50 1 shington DC 192 1 True RMS Voltage 111 2 Volts Internal Temperature 28 0C Outlet Circuit Breaker Raritan Rel The RRC Status Bar provides real time information on connection parameters When connected to a KVM console port keystrokes and video signals are transmitted in real time exactly as if you were situated locally Double click on any serial or KVM port to establish access to and control of the device attached RRC works with many different Raritan IP based products each of which may be configured remotely by double clicking on the Admin port RRC provides VT100 console access to devices connected to the
47. e TRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboard Note The Japanese version of RRC enables a Japanese keyboard at the Remote PC and also requires a Japanese keyboard to be set at the Target Server The interface information remains in English 4 Depending upon the configuration of your PC the RRC installation program may also automatically install Direct X and Microsoft Foundation Class libraries 1f required If this occurs you will be directed to restart your PC upon completing installation 5 A Raritan Remote Client icon will be added to your desktop Click on this icon to launch Raritan Remote Client RRC Window Layout Raritan Remote Client functions are grouped into five general sections on the screen Each section will be discussed in detail further in this chapter Menu Bar Toolbar ES Raritan Remote Client Headquarters PM_IP Reach at 192 168 50 1 Rack2_FilePrintServers 40 Connection Keyboard Video Mouse Tools View Window Help s EH naa E Raritan Devices NN s Ea Atlanta 192 168 50 252 kd Ek Dallas Modem 469 555 2511 My Documents File E View avorites Tools O Sa Headquarters 192 168 50 173 Admin E Rack1_WebServices eM oes mE Rack2 FilePrintServers Serial Port 0 O CI Huntsville 192 168 50 199 o Es IP R
48. e password can consist of alpha numeric characters up to 23 characters long Retype the password to confirm it in the Confirm password field In the Account Enabled field press the SPACE bar to toggle from YES to NO to enable this user s account default NO Press SPACE to toggle the group name this user will belong to in the Group Name field 6 When finished press CTRL S to save your data or press ESC to exit the screen without saving CHAPTER 4 ADMINISTRATIVE FUNCTIONS 57 Delete User Accounts To delete an existing user account Select U Add change or delete user accounts from the Main Menu When the User Account screen appears press TAB to select the user account to be deleted press the letter D and then press ENTER Wame Dominion KSA NO 4 amp Add a new user C Change User L Log off a user ESE Exit N Next paye Note You cannot delete the default user ADMIN 58 DOMINION KSX USER MANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure Dominion KSX to be integrated with and controlled by Raritan s CommandCenter management appliance this section of the User Manual does not apply to you When an Dominion KSX unit is controlled by CommandCenter CommandC enter determines the allowed users and groups Please refer to your CommandCenter User Guide Note to Raritan Customers Upgrading from Previous Firmware Versions If you have pr
49. e simple UTP Category 5 cabling the serial ports found on Dominion KSX are compact RJ45 ports However no widely adopted industry standard exists for sending serial data over RJ45 connections For your reference the serial pin out employed by Dominion KSX is provided below Dominion KSX RJ45 Serial Pin Out RJ45 FEMALE FUNCTION RTS DTR TXD 70 DOMINION KSX USER MANUAL SCSDB9F Nulling Serial Adapter Pin Out RJ45 FEMALE DB9 FEMALE SCSDB9M Nulling Serial Adapter Pin Out RJ45 FEMALE DB9 MALE AAA A A APPENDIX B SERIAL PORT PIN OUT DIAGRAMS 71 Custom Nulling RJ45 Cable Like Dominion KSX many newer devices also provide serial ports in RJ45 form However as noted above each implementation is proprietary not all serial ports using RJ45 connectors are alike Owners of hardware with RJ45 serial ports who very familiar with network cabling may be able to crimp their own UTP Cat 5 cable such that no adapters are necessary to connect their device to Dominion KSX a single custom made UTP Cat 5 cable can connect the device s RJ45 serial port to Dominion KSX s RJ45 serial device ports To do so reference the RJ45 pin out diagram above along with the serial RJ45 pin out diagram of your device CRLVR 15 Custom Rollover Cable for Most Sun Cisco RJ45 Serial Ports For your convenience Raritan also provides P N CRLVR 15 a custom Cat5 cable that enables most Sun Cisco RJ45 serial ports to be conne
50. each 192 168 50 142 Q EO IP Reach 192 168 50 205 9 ES IP Reach 192 168 50 207 9 E IP Reach 192 168 50 212 D EI San Francisco 192 168 50 138 o Es TestLab 192 168 50 251 Admin S KVM Path 1 KVM Path 2 El KVM Path 3 KVM Path 4 Serial Port O My Computer a c My Network Places Recycle Bin 4 Internet Explorer CPU Usage r CPU Usage History Memory Usage History Totals Physical Memory K Handles Total 129328 Threads Available 56808 Processes System Cache 74800 Commit Charge K Kernel Memory K Total Total Limit Paged Peak Nonpaged Processes 19 CPU Usage 0 letwork and Dial up Con 23 windows Task Manager Martel z _ Mem Usage 83756K 310148 Kia BM 5 32PM Msrart SS Status Bar Navigator Remote Desktop 22 DOMINION KSX USER MANUAL RRC Navigator The RRC Navigator provides a single view to every known Raritan device allowing convenient access to multiple Raritan networked appliances The RRC Navigator displays a All Raritan devices for which a connection profile exists and b All Raritan devices that are automatically identified on the network Note Automatic Raritan device identification utilizes the UDP protocol and will typically identify all Raritan devices on your subnet Network administrators rarely allow UDP to function outside of a subnet Note Automatic Raritan device identificat
51. erial Port Entry Remote Serial Ports are designated with the following icon CHAPTER 3 RARITAN REMOTE CLIENT RRC 39 A terminal window displaying the console output of the serial device connected to Dominion KSX will appear and the icon found next to the serial port entry on the RRC Navigator will turn green RaritanConsole Porti_Dom111 E E xj Emulator Edit Tools Script Chat Help 97 profile sh history sw 2001 bin gt usr bin 2001 core drwxr xr x tF Xr xr t oot sys 8 Mar 2 gt usr lib drwxr xr x root zoot 96 Mar 2 2001 lost found dr xr xr x 8 024 Mar 2 2001 opt WEW EW root sys 28 Jun 12 2001 out dr xrE Xr x 3 Mar 4 2001 sbin dr xr xr x 5 Mar 2 2001 stand WM TIME TIA root sys eb 13 20023 t drwxrwxrwx Jan 15 17 10 tmp dr xr xr x 23 Mar 2 2001 usr dr xr xr x 8 Jan 30 2002 var Write Access Terminal Type s T100 Line 24 Column 3 Logging Off Users 1 Note Dominion KSX Serial Console access supports only VT100 terminal emulation be sure your serial device is appropriately configured before connecting to Dominion KSX Note If using Windows XP Service Pack 1 the serial console will not appear if you have two conflicting Java virtual machines installed on your system i e one from Sun Microsystems and on from Microsoft Upon connecting remotely to the selected serial console port your keystrokes will be transmitted directly to that serial console port Changing Serial Settings
52. ernal server to operate The remote user has direct access and total control of target devices for maintenance administration and troubleshooting from running GUI applications to BIOS level troubleshooting and even rebooting With Dominion KSX no software runs on each individual target server Traditional remote access software solutions require software to be loaded and running on each target server which must offer a supporting operating system This can create compatibility performance and reliability issues on mission critical target servers Dominion KSX provides network administrators with a choice of remote access via Internet LAN WAN or dial up modem That means servers can be accessed both in and out of band so remote access to mission critical target servers 1s always available even if the network 1s down 76 QUESTION What is the slowest connection Dominion KSX can handle Can I use Dominion KSX in a VPN Can I perform a Dial up modem connection to Dominion KSX over a PBX line Can I use Dominion KSX within my local network When does Dominion KSX use TCP UDP How are user profile and password information stored on the Dominion KSX unit Can I perform a Dial up modem connection to Dominion KSX over a PBX line DOMINION KSX USER MANUAL ANSWER Dominion KSX offers scalable performance based on bandwidth available down to 20kbps Yes Dominion KSX fits into most any network co
53. es at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002A 002F Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0030 0039 Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003A 003F Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 255 80 5020
54. escriptions of each field and the appropriate values to assign e Name Designate a unique name for this Dominion KSX unit for example Miami Data Center The default name is Dominion KSX e Enable Ethernet Interface Designates whether Dominion KSX should enable its Ethernet adapter as active default YES Note Network connections must be IOBASE T or 100BASE TX Ethernet a DOMINONKSXUSER MANUAL Line Speed amp Duplex Enter the visual efficiency for the monitor Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP e YES Enables dynamic IP addressing for Dominion KSX Each time Dominion KSX boots 1t requests an IP address from the local DHCP server Note that this setting can make remote access to Dominion KSX from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection e NO default Assigns a fixed IP address to the Dominion KSX unit recommended IP Address Enter the IP address for Dominion KSX given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one e Enable Modem Interface Enables Dial up Modem access default NO Dominion KSX models have an integrated modem Change to YES to enable dial up modem acc
55. ess e Enable Web Browser Interface Enables web browser access to Dominion KSX default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access Dominion KSX from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above 6 Press CtrI S to save entries The Main Menu will appear 7 On the Main Menu type R to restart and then press ENTER 8 When prompted press the letter R to restart Dominion KSX CHAPTER 2 INSTALLATION 15 9 Dominion KSX will restart and the Dominion KSX Initialization screen will appear upon boot up 10 Congratulations Dominion KSX is now ready for initial connection Proceed to the next section to initiate your first remote connection to Dominion KSX After you have become familiar with the remote operation of Dominion KSX consult Chapter 4 Administrative Functions to review the complete administrative functions provided by Dominion KSX 16 DOMINION KSX USER MANUAL Connect to Dominion KSX Remotely Having completed the physical installation of Dominion KSX you are now ready to establish an initial network connection Below are basic instructions for doing so Please see Chapter 3 Raritan Remote Client for detailed instructions being sure to review the KVM Session Properties and Color Calibration sec
56. et control can be thought of as brightness adjustment Red Gain Controls the amplification of the red signal Red Offset Controls the bias of the red signal Green Gain Controls the amplification of the green signal Green Offset Controls the bias of the green signal Blue Gain Controls the amplification of the blue signal Blue Offset Controls the bias of the blue signal Link Color Controls Makes all the gain slide adjusters move in unison when any one color s gain slide is moved and all the offset slide adjusters move in unison when any one color s offset slide is moved e Sense video mode changes automatically Determines whether Dominion KSX will automatically update the video image being sent RRC each time it detects a change in video resolution or refresh rates at the Target Server Color Calibration Automatic Color Calibration adjusts the color settings on Dominion KSX to reduce excess color noise and data during digitization of video images This data streamlining will increase the operational performance of Dominion KSX particular color accuracy A very simple procedure to execute Color Calibration should be performed 1f the color levels hue brightness saturation of transmitted video images do not seem accurate Because Dominion KSX color settings remain static and do not change when switching from one Target KVM Server to another performing this Color Calibration routine once on a single represe
57. ettings dialog box to manually adjust video conversion parameters To access the Video Settings dialog box either select Video gt Video Settings from the RRC Menu Bar or click the Connection Properties button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing Dominion KSX to auto detect the video settings on the RRC Menu Bar select Video Auto sense Video Settings However it is useful for power users to understand the meanings and ramifications of each setting Video Setting r Noise Filter Noise Filter 2 Ca nr DT oa x PLL Settings Clock 11327 Phase E r Color Settings Red Gain fi 36 z ha Red Offset 36 Green Gain fi 28 a E Green Offset 36 Blue Gain fi 35 E I Blue Offset 34 H V Link Color Controls v Sense video modes changes automatically E Cancel Apply CHAPTER 3 RARITAN REMOTE CLIENT RRC 37 Noise Filter The video output of graphics cards are transmitted in analog form and are susceptible to electrical and interference noise Dominion KSX s advanced circuitry can filter out these small false and unintended signal variations thereby optimizing picture quality and bandwidth consumed Higher Noise Filter settings instruct Dominion KSX to transmit a variant pixel of video
58. eviously implemented RADIUS authentication on Raritan products such as Dominion KSX and Dominion KSX running legacy firmware versions earlier than v3 2 read this entire section carefully Beginning with firmware version v3 2 and above the implementation of external authentication has changed significantly to provide more flexible and powerful configurations Supported Protocols To simplify management of usernames and passwords Dominion KSX is able to forward authentication requests to an external authentication server Dominion KSX supports two external authentication protocols LDAP and RADIUS Note on Microsoft Active Directory Microsoft Active Directory uses the LDAP protocol natively and can function as an LDAP server and authentication source for Dominion KSX If it has the IAS Internet Authorization Server component a Microsoft Active Directory server can also serve as a RADIUS authentication source Remote Authentication Implementation Priority When a user tries to authenticate to an Dominion KSX unit that is configured for external authentication Dominion KSX first checks 1ts own internal user database for that username If the username is not found in the Dominion KSX internal database the request is forwarded to the external authentication server e If Username is not found in Dominion KSX internal database Request is forwarded to external authentication server to determine whether the login is allowed or denied e If
59. eyboard Macros Kay My Documents 2 When the Keyboard Macros dialog box opens click Add CHAPTER 3 RARITAN REMOTE CLIENT RRC 33 3 The Add Keyboard Macro dialog box opens Add Keyboard Macro ES Keyboard Macro Name Hot Key Combination No Hot Key Keys to Press Keys to Release Macro Sequence A Keys Left Ctrl Right Ctrl Left Alt Right Alt Left Shift Right Shift Left Windows Key Right Windows Key Menu Key Print Screen SysRq e 4 Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window in the order described below Click on the OK button when finished a b c d e Enter a name into the Keyboard Macro Name field which will appear on the RRC Menu Bar after successful creation of the keyboard macro For our example Minimize All Windows Optional Designate a keystroke combination in the Hot Key Combination field which allows easy macro execution from your keyboard when RRC is running For our example Minimize All Windows we selected lt Ctrl Alt 1 gt In the Keys to Press selection box select each key for which you would like to emulate key presses in the order by which they are to be pressed clicking on the Press Key button after each selection As each key is selected it will appear in the Keys to Release selection box in the middle of the dialog box In our Minimize All Windows example we require the t
60. h each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any time click the Synchronize Mouse button or simultaneously press the keys lt Ctrl Alt S gt This will manually re align the two pointers Be sure to follow the directions in Chapter 2 Installation Configuring Target KVM Servers in order to ensure that mouse synchronization functions properly TARGET KVM SERVER MOUSE PROBLEMS The local mouse pointer does not track or is not in sync not aligned with the Target KVM Server s Mouse Pointer Dominion KSX is not accepting my mouse Dominion KSX Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens like the NT log on screen TARGET KVM SERVER PROBLEMS When I reboot a Target KVM Server through Dominion KSX from a Remote PC I cannot access the Target Server s BIOS It seems Dominion KSX is not accepting the BIOS entry command keystroke SOLUTIONS Click Synchronize Mouse button or press lt Ctrl Alt S gt Ensure each Target Server uses a standard Windows mouse driver the IntelliMouse driver is not currently supported Be sure to follow the directions in Chapter 2 Installation Configuring Target KVM Servers in order to ensure that mouse synchronization functions properly Click Auto sense Video button or simultaneously press lt Ctrl Alt A gt Dominion KSX will n
61. ided with your serially controlled device n most cases this signal is optional generally used only if hardware flow control is enabled KVM Input Ports To connect servers with graphical video cards such as those running Microsoft Windows or Linux attach the DB25 end of a Raritan KVM Console Cable p n CCPTxxx to a KVM port found on the back panel of Dominion KSX Connect the other end of the cable to corresponding PS 2 keyboard mouse and VGA video ports of the server to which you wish to provide remote network access KVM Output Local Access Console Ports optional For convenient access to Target KVM Servers while onsite in the presence of Dominion KS X you may choose to take advantage of Dominion KSX s Local Access Console ports located on the front or the rear of the chassis depending on your model If the ports are on the front panel remove the front bezel by pulling it horizontally towards you Then attach a multisync VGA monitor PS 2 mouse and PS 2 keyboard to the ports located on the right hand side When accessing the Dominion KSX locally there will be no graphical user interface Instead to change ports press the SCROLL LOCK key twice and then press the number key of the port you wish to view 1 through 4 for DKSX440 1 8 for DKSX880 and then press ENTER Hot Key combinations for local access control SCROLL LOCK SCROLL LOCK key Go to port number SCROLL LOCK SCROLL LOCK Go to previous act
62. iguring Target KVM Servers Before installing Dominion KSX you must first configure any target KVM servers that you wish to access via Dominion KSX in order to ensure optimum performance as outlined below Note that the following configuration requirements apply only to Target KVM Servers not to the computers that you will be using to access Dominion KSX remotely see Chapter 1 Introduction Terminology Server Video Resolution Ensure that each Target KVM Server s video resolution and refresh rate is supported by Dominion KSX and the signal is non interlaced Dominion KSX supports the following video resolutions Text Modes 640x480 60Hz 1024x768 60Hz 640x480 72Hz 1024x768 70Hz 640x480 75Hz 1024x768 75Hz 640x480 85Hz 1024x768 85Hz 800x600 56Hz 1152x864 60Hz 800x600 60Hz 1152x864 75Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz Desktop Background For optimal bandwidth efficiency and video performance target servers running graphical user interfaces such as Windows Linux X Windows Solaris and KDE should be configured with desktop backgrounds set to a predominantly solid plain light colored graphic Backgrounds featuring photos or complex gradients should be avoided Windows XP Windows 2003 Settings On target servers running Microsoft Windows XP disable the Enhanced Pointer Precision option and set the mouse motion speed to exactly the middle speed setting These parameter
63. ing SSL authentication data encryption offers exactly the same level of security with a higher level of efficiency e Remote link blanks user port Determines whether the Direct Analog User port will be blanked out locally when a remote user is accessing the corresponding KVM port This keeps a local user from seeing what the remote user 1s doing NO default User port can be viewed locally during remote user access YES User port cannot be viewed locally during remote user access The local or Direct Analog user console will stop displaying video e Allow remote administration NO To keep access to all Administrative Functions available only from the Dominion KSX Admin Console and not from a Remote PC YES default Allows remote access to all Administrative Dominion KSX Functions by administrators logged on at a Remote PC e PC Share Mode Determines global concurrent remote access Enables up to eight remote users to simultaneously log on to one Dominion KSX unit and concurrently view and control the same Target KVM Server through Dominion KSX Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Private Mode default No PC Share Each Dominion KSX path can be accessed exclusively by only one user at a time PC Share Mode Dominion KSX ports can be accessed by more than one u
64. ing ceases or run the Automatic Color Calibration Routine see Chapter 3 Raritan Remote Client Color Calibration Click the Refresh Screen button on the Dominion KSX toolbar or simultaneously press the keys lt Ctrl Alt R gt Pressing the Auto sense Video button while auto sensing is occurring will stop the auto sense process Check your Target Server resolution to ensure Dominion KSX supports it WEB BROWSER PROBLEMS Raritan Remote Client does not appear when I attempt to access Dominion KSX via web browser When using Raritan Remote Client via web browser I click on a serial port or the power control port PowerPort but nothing appears I only see a blank white screen LOCAL ACCESS CONSOLE PROBLEMS When using the Local Access Console on Dominion KSX to access Target KVM Servers locally noise appears on my monitor SOLUTION Ensure that your Dominion KSX has Web Browser access enabled Ensure that you are accessing Dominion KSX with a Windows based computer Win32 using Internet Explorer Netscape or Mozilla Ensure that your network and firewall configuration allows access to the HTTPS port 443 Ensure that your network and firewall configuration allows access to the HTTP port 80 if you wish to use the URL http instead of https If you are using Windows NT and higher and this is the first time you are accessing Dominion KSX via web browser on that computer ensure that
65. ion KSX to convey BIOS access keystrokes as quickly as possible It also aides in the quick interpretation of rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access 81 APPENDIX E TROUBLESHOOTING TARGET KVM SERVER VIDEO PROBLEMS After switching to a different Target Server channel the video is not clear Sometimes there is a black edge at the boundary of the Target Server s screen When viewing a Target Server remotely the video image is filed with moving block of incorrect color that seem to track next to the movement of the mouse pointer The screen is filled with small visual errors or grains of missing color which need to be cleaned up The video seems to be stuck in Auto Sense mode and the auto sensing message in the middle of the screen keeps counting higher and higher SOLUTION Click the Auto sense Video button or simultaneously press the keys lt Ctrl Alt A gt Dominion KSX will adjust the video settings If the video does not become clear additional manual video setting adjustments may be necessary Contact Raritan Technical Support to discuss changes to the Video Settings window Ensure all Target Servers have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values The Color Settings on the Video Settings tab in the Video window are not set correctly Attempt manual adjustment until the color block
66. ion will find only Raritan devices configured to use the default TCP Port 5000 0 4 Raritan Devices 8 File Print Server Win2k mg Firewall Sun TTY m jai ISAuth Server Win2k m PBX Controller A i PowerPort 88 Router Cisco 1750 E Switch Cisco 1500 m y Web Server Linux E Boston 192 168 51 187 Ei 0 Sa HQ_IP Reach 192 168 50 173 mg Admin JS Paragon Path 1 E Paragon Path 2 n Serial Port 0 1 By Huntsville 192 168 6 66 Bi Houston 192 168 51 178 T a E San Francisco 192 168 51 205 H 0 Eh Seattle 192 168 50 173 La El Washington DC 192 168 11 248 Each device entry in the RRC Navigator provides two icons to communicate network status and connection profile information Left Icon Connection Profile DE Profiled A network connection profile exists for this device Modem Profile A modem connection profile exists for this device E Not Profiled RRC found this device on the network but a connection profile does not exist for 1t Right Icon Network Status Connected green You are currently authenticated and connected to this device Available black This device is currently available on the network but you are zs not currently connected to it Unavailable A profile exists for this device but it is not currently available on the network Note that all devices with modem profiles to which you are not currently connec
67. ircuit Breaker Damion KSX USER MANUAL Remote Dominion KSX Device Administration When logged into a Dominion KSX unit as a user with administrative privileges Dominion KSX allows you to perform many powerful device administration tasks remotely ES Raritan Remote Client Headquarters PM IP Reach at 192 168 50 173 Rack1_WebServices SE Connection Keyboard Video Mouse Tools View Window Help amp x 18 PM S E BE Options Restart Device E E Raritan Devices D E Atlanta 192 168 50 252 Save Device Configuration Restore Device Configuration E Dallas Modem 453 555 2511 3 0 Col Headquarters 192 168 50 173 Save Activity Log Admin Save Diagnostic Log 24 Rack1_WebServices Update Device E Rack2 FilePrintServers ii Serial Port O Wl iw T4 00 4 00 NAAN Paragoni656d4 2 ru Configuration Menus An Administrative user can access Dominion KSX s lowest level configuration menus explained in detail in Chapter 4 by double clicking the Admin port entry of a Dominion KSX device shown in the RRC Navigator Firmware Upgrade Remote firmware upgrades may be performed by selecting Tools Update Device on the RRC Menu Bar RRC will prompt you to locate a Raritan firmware distribution file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performi
68. istrative Functions Network Configuration if so uncheck the Use Default Port Number option and enter the configured TCP Port to be used Compression Tab Settings in the Compression Tab are adjustable via the RRC client and therefore are not necessary for pre configuration in the Connection Profile Should you wish to pre configure these settings however refer to the section in this chapter labeled Remote Desktop KVM Console Control Connection and Video Properties Security Tab Connect Compression Security Private Key Confirm Private Key The private key MUST match the private key set by the administrator or connections will be denied Cancel If you have configured your Dominion KSX unit to use a private group key you must enter it here in order to be authorized to initiate a connection with that Dominion KSX unit Click OK when you are finished When you have completed the Connect and Security screens click OK to finish creating the connection Establishing a New Connection To connect to a Raritan networked device double click on its entry in the RRC Navigator You will be asked to authenticate to the device Note The default Dominion KSX login user name is admin with the password raritan This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password raritan must be entered entirel
69. ither START 1 for log in or STOP 2 for log out SESSION ID A string containing a unique session name The name is in the format of lt NAS IDENTIFIER gt lt user IP address gt lt unique session number Example Dominion KSX 192 168 1 100 122 NAS IP As above ADDRESS NAS As above IDENTIFIER NAS PORT As above TYPE 64 DOMINION KSX USER MANUAL ATTRIBUTE DATA FILTER ID Any FILTER ID attributes returned by the RADIUS server during authentication will be sent in each accounting request CLASS Any CLASS attributes returned by the RADIUS server during authentication will be sent in each accounting request ACCT How the user was authenticated Either RADIUS 1 if the user was AUTHENTIC authenticated by the RADIUS server or LOCAL 2 if the user was authenticated by Dominion KSX s built in user name database TERMINATE If this is a STOP request the reason the user was terminated Either CAUSE USER REQUEST 1 LOST SERVICE 3 SESSION TIMEOUT 5 or ADMIN RESET 6 Time and Date On the Configuration Menu select T Time and Date to view Current Date and Time on the Dominion KSX unit You must save changes and reboot Dominion KSX to apply changes to Time and Date Hor 27 2004ff 00 36 37 16 37 NO NO ime Zone CMT 05 00 Eastern Time zone US Canada e New Date New Time Manually change to current date and time values e Adjust for daylight savings time Toggle bet
70. ive port SCROLL LOCK SCROLL LOCK y Go to next active port SCROLL LOCK SCROLL LOCK Z Activate autoscan mode exit autoscan mode by pressing any key except CTRL ALT SHIFT or Window key CHAPTER 2 INSTALLATION To Initial Configuration The steps below allow you to quickly set up Dominion KSX for the first time using the Dominion KSX Setup Wizard The Dominion KSX Setup Wizard appears only when accessing the Administrative Menus on an unconfigured Dominion KSX and guides you through initial configuration parameters The easiest way to perform this initial configuration is by using the Local Admin Console see Physical Connection instructions in the previous sections Power ON Dominion KSX via the power switch on the back of the Dominion KSX unit 2 The Welcome to Dominion KSX Setup Wizard Screen will appear on the Local Admin Console 3 Press the letter B on the Local Admin Console keyboard to begin the Dominion KSX Setup Wizard 4 Allentered key codes will be saved and the Network Configuration Screen will appear Hame Dominion ESX Dominion ESX YES Auto Detect MO 192 168 O 255 255 255 O HO YES YES 5 Use the TAB up arrow or Y down arrow keys to select each line on the Network Configuration screen and the SPACE bar or the or gt keys to toggle between available entries Press ENTER TAB or the Y key when your entry on each line is complete Below are d
71. lient Headquarters PM IP Reach at 192 168 50 173 E 7 Minimize Al Windows Ctri li 1 k hy Documents CHAPTER 3 RARITAN REMOTE CLIENT RRC 35 Hot Key Activation Alternatively once a macro has been created 1t can be executed while using RRC by pressing the Hot Key you optionally assigned to the macro In the Minimize All Windows example described above a user can press the keys Ctri Alt 1 simultaneously while using RRC to send the Windows D key combination to the target server Connection and Video Properties Dominion KSX s dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints Unlike competitive solutions Dominion KSX optimizes its KVM output for not only LAN utilization but also via the WAN and dial up By dynamically adjusting color depth and limiting video output Dominion KSX offers the optimal balance between video quality and system responsiveness in any bandwidth constraint Power users of RRC should understand the following adjustable parameters in the Connection Properties and Video Settings dialog boxes and familiarize themselves with the effects of each setting in different operating environments they can be optimized to your requirements Connection Properties Opens Modify Connection Properties dialog box to lt Ctri Alt P gt manually adjust bandwidth correlated options Connection Properties Connection Speed Color Depth etc
72. llustrating the power of keyboard macros Send Sends a Ctrl Alt Delete macro to the Target Clicking on the Ctrl Alt Delete icon in the RRC Toolbar sends this key sequence to the server or KVM switch to which you are currently connected In contrast 1f you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC due to the structure of the Windows operating system instead of sending the key sequence to the target server as intended Building a Keyboard Macro To illustrate the creation of a keyboard macro the following directions detail the steps necessary to create a keyboard macro for the Windows command Minimize All Windows Show Desktop Example In Windows pressing the Windows D key combination minimizes all program windows However when connected to a target server with RRC a keyboard macro is the only means to accomplish this task on the target server because again pressing the key combination Windows D would result in your own client PC intercepting the command and performing it instead of sending the command to the target server as intended 1 On the RRC Menu Bar select Keyboard Keyboard Macros ES Raritan Remote Client Headquarters PH_IP Reach at 192 168 5 SE Connection Keyboard Video Mouse Tools View Window Help 3 c JI Send Ctrl Alt Delete Ctrl Alt D Enter On Screen Menu ESC Exit On Screen Menu K
73. must output VGA video H and V sync not composite sync To change your Sun video card output from composite sync to the non default CHAPTER 2 INSTALLATION 9 VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv output device screen r1024x768x70 to change the output resolution Issue the boot command to reboot the server Alternatively you may contact your Raritan representative to purchase a video output adapter 13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with Dominion KSX HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with Dominion KSX On target servers running the Solaris operating system set the mouse acceleration value to exactly 1 and threshold to exactly 1 This can be performed from the graphical user interface as shown below or with the command line xset mouse a t where a is the acceleration and t is the threshold Mouse motion Acceleration Sim 2I 7 Fast Threshold smal A Large Apple Macintosh Settings For target servers running an Apple Macintosh operating system while no specific mouse setting is required please be aware that while using Dominion KSX to access and control your target server you
74. n com http www raritan de Shanghai Representative Office of Raritan Computer Inc RM 19C 1 Shanghai Shiye Building 18 Caoxi North Road Shanghai China 2000030 Tel 86 21 64680475 Fax 86 21 64627964 E mail sales asia raritan com http www raritan com tw FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and 1f not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential environment may cause harmful interference Trademark Information Product names mentioned in this document are trademarks or registered trademarks of their respective companies Dominion CommandCenter Remote Power Control and their respective logos are trademarks or registered trademarks of Raritan Computer Inc PS 2 RS 6000 and PC AT are registered trademarks of International Business Machines Corporation Sun is a registered trademark of Sun Microsystems Netscape is a registered trademark of Netscape Communication Corporation Apple and Macintosh are registered trademarks of Apple Computer Inc Mozilla is a registered trademark of the Mozilla Foundation Windows and Internet
75. n is selected the Security Indicator is represented on the Status Bar as a closed lock Concurrent Connections Indicator Indicates if multiple remote users are currently connected to the same Dominion KSX path showing one icon for a single connected user and two icons if two or more users are connected Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration screen see Chapter 4 or set per individual user in the Concurrent Access Mode setting on the User Account Settings screen see Chapter 4 Lock Key Indicators Indicates the status of the current Target KVM Server with respect to the activation of the Caps Lock Num Lock and Scroll Lock keys If these keys are enabled on the Target Server being viewed this affirmative status will be reflected on the Status Bar as indicated CHAPTER 3 RARITAN REMOTE CLIENT RRC 29 Remote Desktop KVM Console Control After using the RRC Navigator to establish a connection with a Dominion KSX unit see the previous section Establishing a Connection the Navigator entry corresponding to the Dominion KSX unit will expand to show all ports on the Dominion KSX enabled for remote access 9 5 Raritan Devices E File Print Server Win2k 3 Firewall sun TTY seen Je 1SAuth Server Winzk 3 PBX Controller e gil PowerPort x EB Router Cisco 1750 m Switch Cisco 1500 Un IU Web Server Linux Em Boston 192 168 51
76. nfiguration utilizing TCP IP The network administrator simply adds Dominion KSX as a node on the network via Dominion KSX admin console No Modems require an analog telephone line Dominion KSX can be used in any computer network that supports TCP IP Both TCP and UDP are used by Dominion KSX However TCP is essential whereas UDP is optional UDP is used only for one Dominion KSX feature automatic detection of Dominion KSX units in a subnet see Chapter 3 Raritan Remote Client RRC Navigator If you do not employ the browse feature and by extension are not using DHCP then Dominion KSX will only communicate using TCP All sensitive data is hashed and stored encrypted for the highest security No Modems require an analog telephone line APPENDIX E TROUBLESHOOTING 17 Appendix E Troubleshooting Problems and Suggested Solutions REMOTE CONNECTION SOLUTION PROBLEMS I cannot connect to Dominion Ensure that you have specified the modem device for your KSX via dial up modem Remote PC in the Add Connection Window Dial up type connection modem field Although concurrent connections may be enabled either globally or individually the modem in Dominion KSX will only accommodate one remote connection at a time ensure that someone else 1s not already connected via modem Ensure that your user profile has modem access enabled and that Dominion KSX is configured to enable a modem interface on the Network Config
77. ng a new file name creates a brand new file Click OK after you have selected or created a file Stop Logging 1 In the top menu bar of Raritan Remote Console click on Serial 2 Select Stop Logging from the drop down menu Cutting and Pasting Serial Data Use the Copy Paste and Select All Text commands to relocate and or re use important text To Copy and Paste All Text 1 In the top menu bar of Raritan Remote Console click on Serial 2 Choose Select All Text from the drop down menu 3 In the top menu bar of Raritan Remote Console click on Serial 4 Choose Copy from the drop down menu 5 Position the cursor at the location you wish to paste the text and click once to make that location active 6 In the top menu bar of Raritan Remote Console click on Serial 7 Select Paste from the drop down menu CHAPTER 3 RARITANREMOTECUENT RRC ooo 4f Remote Desktop Power Control In addition to remote KVM and serial console access Dominion KSX also offers users the option of graphical hard power control To take advantage of this capability you should obtain and connect a Raritan remote power control unit to the dedicated Power Control port of Dominion KSX see Chapter 2 Installation Physical Connections for more details Raritan offers remote power control units in 1U and OU form factors offering 8 12 or 20 outlets and in configurations for different voltage international and load amp rating environmen
78. ng an upgrade Device Restart Administrative users may restart Dominion KSX units by selecting Tools Restart Device on the RRC Menu Bar Device Configuration Backup and Restore By selecting Tools Save Device Configuration and Tools Restore Device Configuration on the RRC Menu Bar Administrative users may download and upload complete Dominion KSX configurations to their local computers for archiving Log Files Dominion KSX provides detailed activity logs for troubleshooting purposes which may be downloaded to your local computer for viewing reporting and analysis On the RRC Menu Bar select Tools Save Activity Log or Tools Save Diagnostic Log CHAPTER 4 ADMINISTRATIVE FUNCTIONS 45 Chapter 4 Administrative Functions Accessing the Administrative Functions Administrative functions may be accessed via the local admin console see Chapter 2 Installation Physical Connections or via remote administration see Chapter 3 Raritan Remote Client Remote Device Administration Only administrators users with administrative privileges can access the Dominion KSX Administrative Menus Local Admin Console IP Reach 192 166 550 173 admin Power ON the Dominion KSX unit via the power switch on the back of the unit The Administrative functions and menus will be displayed on the VGA monitor connected to your Local Admin Console ports if connected as directed in Chapter 2 Installation Physical Conne
79. ntational Target KVM Server will benefit all connected Target KVM Servers 38 DOMINION KSX USER MANUAL To Perform Color Calibration l Open a remote KVM connection to any server running a graphical user interface 2 Ensure that a solid white color covers approximately 15 or more of the target server s desktop One simple way to accomplish this is to open the Notepad application and maximize its window size CB San Fancece E 2 f mib pa spa BG 201 Coba de ni od ian ro Oa pas ara hahaa 3 Onthe RRC Menu Bar select Video Calibrate Color to perform the color calibration Remote Desktop Serial Control In addition to remote KVM console access Dominion KSX also offers users the convenience of accessing your remote serial devices with the same solution Any serial console supporting VT100 emulation may be connected to the serial ports found on Dominion KSX and accessed using the Raritan Remote Client Remote Connection To open a remote connection to a serial device connected to your Dominion KSX double click on the corresponding Navigator entry as displayed by RRC x 9 5 Raritan Devices Ei 0 Bi Atlanta KSX 192 168 50 221 3 Admin E File Print Server Win2k mg Firewall Sun TTY ve J 1SAuth Server Win2k 3 PBX Controller 2 PowerPort ill Router Cisco 1750 E Switch Cisco 1500 m Web Server Linux Ea Boston 192 168 51 187 Ei P Ea HO IP Reach 192 168 50 173 fa Admin S
80. ormation 6 Double click on the entry corresponding to your Dominion KSX unit found on the left hand side of Raritan Remote Client CHAPTER 2 INSTALLATION 17 Establish a Connection Immediately upon double clicking on the entry corresponding to your Dominion KSX unit found on the left hand side of Raritan Remote Client RRC Dominion KSX will request your user credentials Log on with the default username and password admin raritan You will immediately be connected to your Dominion KSX unit Use the RRC Navigator found on the left hand side of the RRC window to select and connect to a port If a Raritan Remote Power Control Unit is attached to Dominion KSX double click on PowerPort in the RRC Navigator to invoke the graphical power control interface The RRC Navigator displays Click on The RRC Toolbar any known Raritan Synchronize provides easy access networked appliances in a Mouse to converge to RRC s most single view the mouse pointers frequently utilized Select Connection gt New displayed in KVM features Profile to create new entries windows j bard Video Mouse Tools View Window Help 015 0735 RES S E ED ERI LX Atlanta_KSX Atlanta_KSX at 192 168 50 221 File P int iol xil D Atlanta_KSX Atlanta_KSX at 192 168 50 221 E Raritan PCR8 ATLANTA En Raritan Devices 3 Ea Atlanta KSX 192 168 50 221 Admin Domain Server Win2k 3 Fil
81. ot support a serial type mouse or non standard mouse drivers It does support a PS 2 style mouse and standard Windows mouse drivers Other mouse drivers may function with Dominion KSX but will require extensive changes to the mouse settings until a functioning mix of motion settings is found If you must use a mouse driver on a Target Server that is not currently supported by Dominion KSX try setting the mouse acceleration to lt none gt and the mouse speed to lt slow gt Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows NT Target Server you can obtain better Dominion KSX mouse syne at NT Administration screens by entering the Target Server s registry editor and changing the following settings default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 MIO ANO To access a Target Server s BIOS you may have to first temporarily de select the Sense video mode changes automatically checkbox in the Video Settings window accessed with the Video Settings button on the Dominion KSX toolbar Video auto sensing slows the remote viewing of the reboot process and makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC the BIOS screen prompt passes too quickly De selecting the auto sense checkbox frees Domin
82. ounts from the Main Menu When the Group Account screen appears press TAB to select the group account to delete press the letter D and then press ENTER Before deleting a group ensure that there are no users assigned to it or those users will also be deleted 13 20 61 Mame Dominion ESx IP fddress 197_168 32 3 E T EOD ACcCOllIn c ADMIN JENNIFER TEST NONE a new group TAB Next Group C Change Group D Delete group J E J 3 E N Next paye Note You cannot delete the default group ADMIN Create or Change User Accounts 1 Select U Add change or delete user accounts from the Main Menu to add or change a User Account Main Menu C Configure Dominion ESA G Add cl e Or jeoup accounts v R 1 and ENTER to select the option 56 DOMINION KSX USER MANUAL 2 The User Account window appears Dominion ESx v3 20 61l Mame Dominion KSX YES NO 3 To add a new user account press the letter A To change a user account properties use the TAB key to move through the list and press ENTER to select a user to change 5 The User Account Settings screen appears e Name Dominion ESx mnt Settings YES JENNIFER TEST TAB Next Field Type the user s name in the User Name field The name can consist of alpha numeric characters up to 23 characters long and the first character cannot be a number Type the user s password in the Password field Th
83. ouse Mode ocoooccccocccccoccnccoconocononococnnnonononononononnononononaninnnons 30 Full ScreemMOOG ae Hala 31 ROYDO Ao IMACIOS Sai A AAA A AAA NA 32 Connection and Video Properties occcococococononocononecononononnonononononononanononanonencnnonaninnns 35 El iecore 37 Remote Desktop Serial Control eee rennen nnn rra renes 38 ROMO CONC CIO itte uice AMALIA I GN BG ABA 38 Changing Senat Senasa 39 Viewing Serial Console FIISIOFy ni io b m p Eti RV nudi dde dut ead aes 40 Sera Console TOG GING sodalis ana 40 Cutting and Pasting Seral Dala bsec las tps t mua Du Pera a dude 40 Remote Desktop Power CON TOl occooccocccocncocccocncocncococonocorocononononononononononcnnonoss 41 Remote CONNEC CON nee PES 41 Remote Dominion KSX Device Administration 2 22Z ZQ XXX aaa 44 Contfig rallonm Mens ans padaan ein o eve et a ee 44 ji CONTENTS LEER AAA A a A el eg doa ee 44 DEVICE RES NA namana T UT CC 44 Device Configuration Backup and Restore 2 0077 7 7aa nnn nnne nena nnns 44 LOTI O S It M LI p ALL E AE 44 Chapter 4 Administrative Functions nananana aaa 45 Accessing the Administrative Functions aa 45 Local ADAN CONSOLA 45 Remote Admin C OMS Ol OC iaa al ES 46 Navigating the Administrative MenusS coocccocccccncocococononooononononcnoncnnncnnononnccnnncnnnnns 46 NOBWOIK COMMNGUFATION adsis ee dI eee is 47 Pali OMG
84. r by which RRC should locate your Raritan device e IP Address The IP address assigned to your Raritan device see Chapter 4 Administrative Functions Network Configuration e Name The name assigned to your Raritan device during initial setup see Chapter 4 Administrative Functions Network Configuration Note If dynamic DHCP addressing is used for Dominion KSX then Find Dominion KSX by Name should be used Note The factory default unit name for each Dominion KSX produced is lt Dominion KSX gt To change the default name on a Dominion KSX unit and institute a unique name see Chapter 4 CHAPTER 3 RARITAN REMOTE CLIENT RRC 25 e DNS Name If you have configured your DNS server to resolve a DNS name to the IP address that you have assigned to your Raritan device you may use this DNS name to access your Raritan device For a Dial Up Connection enter the dialing parameters that RRC should use to establish a connection e Phone Number Be sure to include any additional codes that RRC should dial to establish a connection such as country codes area codes outside line access codes etc e Modem Select the modem as configured in Windows that RRC should use to dial and connect to your Raritan device Select a TCP Port to use e Use Default Port Number Dominion KSX is configured by default to use TCP Port 5000 for communicating with RRC Dominion KSX can be configured to use a different TCP Port see Chapter 4 Admin
85. rameters of Raritan Remote Client BUTTON BUTTON NAME HoT KEY FUNCTION Creates a new Navigator entry for a Raritan device same results as Alt AEN PIONS Dai aag selecting Connection gt New Profile in the menu bar Conneenon Opens Modify Connection Properties dialog box to manually Ctrl Alt P adjust bandwidth correlated options Connection Speed Color Properties Depth etc senos Opens the Video Settings dialog box to manually adjust video conversion parameters Synchronize Ctrb Alt S In dual mouse mode forces realignment of Target Server mouse Mouse pointer with Raritan Remote Client mouse pointer Refresh Screen Ctrl AIt R Forces refresh of video screen pO Sense lt Ctri Alt A gt Forces refresh of video settings resolution refresh rate Video Settings Enter On Screen Not applicable for Dominion KSX Used by RRC with other N A Menu Raritan products S Exit On Screen ESC Not applicable for Dominion KSX Used by RRC with other Menu Raritan products Send Not applicable for Dominion KSX Used by RRC with other i Ctrl Alt Del etic Raritan products Sele Cure Enters Single Cursor Mode in which the local PC s mouse pointer qe PH Ctrl Alt X no longer appears on screen Press lt Ctrl Alt X gt to exit this mode Maximizes the screen real estate to view the Target Server desktop Show Hide e asientos Toggles whether or not the RRC Navigator 1s displayed Refresh i N A Forces a refresh of the d
86. ransmission of two keys the Windows key and the letter D key In the Keys to Release selection box select each key for which you would like to emulate key releases in the order by which they are to be released clicking Release Key after each selection In our Minimize All Windows example we require both keys pressed to also be released 34 DOMINION KSX USER MANUAL g Review the Macro Sequence text box whose contents are automatically generated to ensure that the contents accurately reflect the exact key sequence you desire Use and V and the Remove button to adjust the contents and order of your macro if necessary Add Keyboard Macro Minimize All Windows reas 0 0g Press Left Windows Key Press Release Left Windows Key Release D ZI TATYTIDNNMmgaA 5 After clicking OK the Keyboard Macros dialog box will appear listing your new keyboard macro Keyboard Macros Minimize All Windows Al O prm ETENE AGIT x 6 Click on the Close button to complete the keyboard macro editing procedure Running a Keyboard Macro Once a macro is created it can be run via the RRC Menu Bar or with the Hot Key combination 1f one had been designated during the macro creation Menu Bar Activation After a macro has been created it appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new keyboard macro EG Raritan Remote C
87. rnal Login e authentication allowed query Permissions Internal determined by lookup of Valid Login internal user group user group username NO denied password YES Y Login allowed Permissions User group egi ge External us name provided ANS determined by found in internal bs authentication by authentication internal user group database ET reply e minem determined by determined by internal user group internal user group UNKNOWN NONE Note the importance of the group to which a given user belongs as well as the need to configure the groups named UNKNOWN and NONE If the external authentication server returns a group name that is not recognized by Dominion KSX that user s permissions are determined by the permanent group named UNKNOWN If the external authentication server does not return a group name that user s permissions are determined by the permanent group named NONE Please see the sections involving LDAP or RADIUS in this chapter to determine how to configure your authentication server to return user group information to Dominion KSX as part of its reply to an authentication query 60 DOMINION KSX USER MANUAL General Settings for Remote Authentication You must log on to Dominion KSX as default Administrator user name admin password raritan to set Remote Authentication properties 1 At the Main Menu select C
88. rt on the back of your Dominion KSX using a rollover cable whose pin outs are described in Appendix B Serial Port Pin Out Diagrams CRLVR 15 Custom Rollover Cable for Most Sun Cisco RJ45 Serial Ports This cable is often provided by Sun and Cisco in shipments of their products whose serial ports have the RJ45 form factor If not this cable may be purchased directly from Raritan order part number CRLVR 15 e RJ45 Serial Ports from vendors other than Sun and Cisco Unfortunately no widely accepted standard for RS 232 serial signal transmission through an RJ45 form factor port currently exists Therefore to connect an RJ45 serial port to Dominion KSX refer to your vendor s product manual to obtain a pin out diagram of its RJ45 serial console port Then using Cat5 cable with RJ45 terminators crimp a cable in order whose pin out corresponds correctly to Dominion KSX specifications as found in Appendix B of this manual 12 DOMINION KSX USER MANUAL For your reference the following chart can assist you in creating modifying or confirming such a custom cable Dominion Proper Nulling Port Pin of Your KSX Serial Function Connection to Serial p Pin Your Serial Console Console p a o s saw wxsaw Co mo xm or oem om Ke es 8m 1 Notes Standard serial nulling signal associations as specified by RS 232 Fill in this column with values specified by the device manual prov
89. s are found in Control Panel Mouse gt Mouse Pointers Note For Target Servers running Windows NT 2000 or XP you may wish to create a username that is to be used only for remote connections through Dominion KSX This will enable you to keep the Target Server s slow mouse pointer motion acceleration settings exclusive to the Dominion KSX connection only as other users may desire faster mouse speeds Disable transition effects in Control Panel gt Display Appearance gt Settings 8 DOMINION KSX USER MANUAL Note Windows XP and 2000 login screens revert to pre set mouse parameters that differ from those suggested for optimal Dominion KSX performance As a result mouse sync will not be optimal at these screens If you are comfortable adjusting the registry on Windows target servers you can obtain better Dominion KSX mouse synchronization at login screens by using the Windows registry editor to change the following settings Default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 Windows 2000 ME Settings On target servers running Microsoft Windows 2000 ME set the mouse pointer acceleration to none and the mouse motion speed exactly to the middle speed setting These parameters are found in Control Panel Mouse Disable transition effects in Control Panel gt Display Effects Windows 95 98 NT Settings On target servers running Microsoft Windows 95 98 NT set the mo
90. ser administrator or non administrator at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control PC Share Admins Only Dominion KSX can be accessed by more than one user administrative users only at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Note PC Share Mode is a global setting For individual user access settings see Keyboard and Mouse Control and Concurrent Access Mode on the User Account Settings screen Each user profile can be set individually to enable disable keyboard and mouse control and concurrent access 50 DOMINION KSX USER MANUAL e Logout idle users Offers an option for Dominion KSX to automatically disconnect remote users after certain selected time intervals of inactivity have passed Never default Idle remote users will never be disconnected After 5 15 30 60 or 120 minutes Idle remote users will be automatically disconnected from Dominion KSX after the selected time period has passed with no active input from the Remote PC e Log out of KVM on disconnect Sets automatic log out from the connected KVM s OSD NO default No special commands will be given to effect to the OSD of the connected KVM switch upon user
91. software and file system from the Recovery CD ROM 0020 Could not listen to the TCP Reboot Dominion KSX Make sure the BIOS memory test read socket recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0021 TCP listen process failed Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0022 UDP listen process failed Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery APPENDIX E TROUBLESHOOTING 85 ERROR CODE MEANING RECOMMENDATION LAST 4 DIGITS 0023 SSL write failed Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0024 SSL read failed Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0025 Memory allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0026 0029 Resource allocation error Reboot Dominion KSX Make sure the BIOS memory test recogniz
92. sure that you are using a valid and correct user name and KSX and seem to be stuck at password Ensure that you are typing user name and the Login window password in the exact upper and lowercase combinations in which they were created Drag the Login window to the side REMOTE CONNECTION PROBLEMS TARGET KVM SERVER KEYBOARD PROBLEMS Dominion KSX is not accepting keyboard commands from the Remote PC I pressed the Caps Lock key on my Remote PC The CAPS indicator on the Dominion KSX Status Bar appeared but the Caps Lock indicator light is not lit on my Remote PC keyboard The Keyboard is not functioning and the green LED on the back of Dominion KSX for at least one of the KVM ports is not blinking but rather constantly lit I am accessing Dominion KSX via the Web Browser and the keyboard does not function I type but nothing happens TARGET KVM SERVER MOUSE PROBLEMS Target KVM Server Mouse Pointer tracks too slowly after Dominion KSX Mouse Pointer Immediately after switching to SOLUTION and view Connection Status window behind it The Connection Status window will show details on your connection attempts and may offer specifics on the problem SOLUTION The window in Raritan Remote Client that is displaying you Target KVM Server must be the active window for proper keyboard control Ensure the window in which you are typing 1S active Try clearing the keyboard signals to ensure that the release or
93. t is successful but no user group is returned by the remote authentication server Permissions defined for this group are employed for a user when your Dominion KSX is configured for remote authentication via LDAP or RADIUS see next section and a login attempt is successful but the user group returned by the remote authentication server is not found in Dominion KSX CHAPTER 4 ADMINISTRATIVE FUNCTIONS 53 Create or Change Group Accounts 1 Select G Add change or delete group accounts from the Main Menu to add or change a Group Account 6 Add change or delete group accounts 2 The Group Account screen appears Note the key commands at the bottom of the screen ADMIN 3 To create a new group account press A To change group account properties use the TAB key to highlight the group and then press ENTER The Group Account Settings screen appears Jennifer Test a Type the Group Account name in the Group Name field The name can consist of alpha numeric characters up to 23 characters long and the first character cannot be a number 54 DOMINION KSX USER MANUAL b Use the N and Y arrow keys or the TAB key to move through the line items and press the SPACE BAR to toggle choices from YES to NO When finished press CTRL S to save your data press ESC to exit the screen without saving 5 Press CTRL S to save changes Assign Port Access Permissions By default all new User Groups have no access rights to any of
94. ted will display this icon CHAPTER 3 RARITAN REMOTE CLIENT RRC 23 For each Raritan device to which you are connected the RRC Navigator expands its display tree to show each port for which you have access e Ports displayed with a green icon indicate that you are connected to that port e Bold type indicates which port is currently displayed active in the remote desktop area of the client For each port entry RRC navigator displays the following icons Remote KVM Port connected green Remote KVM Port not yet connected CE Remote Serial port connected green ma Remote Serial Port not yet connected Navigator Options Certain RRC Navigator attributes may be customized to your preferences Display Hide Navigator Toggle whether the RRC Navigator is shown This option can also be toggled by choosing View gt Navigator from the Menu Bar Refresh Navigator Update the device status information shown in the RRC Navigator Show Browsed Devices Toggle whether RRC Navigator should display Not Profiled devices automatically found on the network or show only devices for which profiles exist This option can also be toggled by choosing View gt All Devices from the Menu Bar a Note The Browse connection method is the only method of connecting to a Raritan Device configured to use DHCP IP addressing Creating New Profiles Connection profiles store important information about your Raritan device
95. tions Dominion ESA v3 0 61 Name Dominion ESX E ae a M T Authentication and Account ira ent a a count Lig Enable Remote Authentication Mm PTAS EO seconds d EL iu exe EN oe gt a E SPACE BAR to toggle the options Next Field 62 DOMINION KSX USER MANUAL 6 If you are appointing Remote Accounting in the Authentication and Accounting screen lt TAB gt to the Enable Remote Accounting field and press SPACE to toggle to RADIUS Name Dominion EKSx Authentication and Accounting tion NONE Standard Port 1813 CTRL S Save 7 When finished press ENTER to save your changes or press ESC to exit without saving Remote Authentication configurations Implementing LDAP Remote Authentication Reminder Microsoft Active Directory functions natively as an LDAP authentication server If you choose LDAP authentication protocol complete the LDAP fields as follows Use Secure LDAP Apply this rule to enables LDAP S which ensures that all authentication requests and replies transmitted over the network are encrypted Default Port User Defined Port Select an option button to choose whether you would like to use the standard LDAP TCP ports or specify your own user defined port Base DN Base Search and Certificate File Consult your authentication server administrator for the appropriate values to type into these fields in order to process LDAP authentication queries from Dominion KSX Re
96. tions to optimize your Dominion KSX performance for Target KVM Servers Launch Raritan Remote Client RRC 1 Log into any Windows based computer with network access to Dominion KSX 2 If you are using Windows NT 2000 XP or 2003 ensure that you are not a restricted user 3 Launch Microsoft Internet Explorer Ensure that your Internet Explorer security settings allow the download and execution of ActiveX controls Note The Windows default security setting Medium will suffice 4 In the text field found on the Internet Explorer Address bar type in the IP address you assigned to Dominion KSX in Step 5 of the previous section Initial Configuration Press ENTER to load and launch the web access client called Raritan Remote Client Raritan Remote Client Microsoft Internet Explorer File Edit View Favorites Tools Help Address http 192 168 50 173 Po zie Raritan Raritan Remote Client 1 21 2003 16 56 34 358 Raritan Remote Client loading Sj 0 Intemet 5 After launching Raritan Remote Client you will see a tree list on the left hand side of the screen with a list of all automatically detected Raritan devices found on your subnet If you do not find your Dominion KSX unit listed there by name create one manually by selecting Connection New Profile on the menu bar See Chapter 3 Raritan Remote Client RRC Navigator and Creating New Profiles for more inf
97. ts Type HELP lt commandName gt to get more information to exit the diagnostic console 66 DOMINION KSX USER MANUAL APPENDIX A SPECIFICATIONS 67 Appendix A Specifications ITEM DIMENSIONS WEIGHT WxDxH KSX 440 1U full width rack mountable 24 2 bs 110 220V auto 17 33 W x 21 26 D x 1 75 H lke amp switching 440 mm W x 540 mm D x 44 mm 50 60 Hz European H KSX 880 1U full width rack mountable 24 2 bs 110 220V auto 17 33 W x 21 26 D x 1 75 H lke amp switching 440 mm W x 540 mm D x 44 mm 50 60 Hz European H Remote Connection Network 10BASE T 100BASE TX Ethernet Modem 56K modem included Protocols TCP IP UDP SNMP HTTP HTTPS RADIUS Raritan Remote Client RRC Software Operating System Requirements Windows XP NT ME 2000 2003 with DirectX and Java Virtual Machine NT support for some international keys are limited due to Micros KVM Input Keyboard PS 2 Mouse PS 2 Video VGA Supported Resolutions Text Modes 1024x768 60Hz 640x480 60Hz 1024x768 70Hz 640x480 72Hz 1024x768 75Hz 640x480 75Hz 1024x768 85Hz 640x480 85Hz 1152x864 60Hz 800x600 56Hz 1152x864 75Hz 800x600 60Hz 1280x1024 60Hz 800x600 72Hz 800x600 75Hz 800x600 85Hz 68 DOMINION KSX USER MANUAL APPENDIX B SERIAL PORT PIN OUT DIAGRAMS 69 Appendix B Serial Port Pin Out Diagrams In order to provide maximum port density and to enabl
98. ts Contact your Raritan representative for more information about Raritan remote power control units Please note that both the dedicated Power Control port and the graphical power control interface described below only apply and operate with Raritan brand remote power control units Similar devices from third party vendors will not function as described below with the dedicated Power Control port on Dominion KSX however they of course can be connected to the Dominion KSX serial console ports just as any other serial device Remote Connection To open a remote connection to initiate remote power control double click on the corresponding Navigator entry named PowerPort as displayed by RRC 9 5 Raritan Devices Y File Print Server Win2k mg Firewall Sun TTY na IU ISAuth Server Win2k ug PEX Controller i Gel PowerPort m Router Cisco 1750 fiat Switch Cisco 1500 bu IU Web Server Linux a Ely Boston 192 168 51 187 PowerPort entry gm Admin A window displaying the graphical power control interface called PowerBoard will appear and the icon found next to the serial port entry on the RRC Navigator will turn green Note If using Windows XP Service Pack 1 the graphical power control interface will not appear if you have two conflicting Java virtual machines installed on your system i e one from Sun Microsystems and on from Microsoft 42 DOMINION KSX US
99. turning User Group Information via LDAP When an LDAP authentication attempt succeeds Dominion KSX determines the permissions for a given user based on the permissions of the user s group Your remote LDAP server can provide these user group names by returning an attribute named as follows rciusergroup attribute type string This may require a schema extension on your LDAP server Please consult your authentication server administrator to enable this attribute Implementing RADIUS Remote Authentication Microsoft Active Directory can be used as source information for RADIUS authentication by installing the Windows server component Internet Authentication Server If you choose RADIUS authentication protocol complete the RADIS fields as follows Authentication Type Click on the drop down arrow to select either CHAP or PAP protocol Server UDP Port Custom UDP Port Click on the drop down arrow to select whether you would prefer using standard RADIUS TCP port 1812 the legacy RADIUS TCP port 1645 or type in your own user defined port in the Custom UDP Port field CHAPTER 4 ADMINISTRATIVE FUNCTIONS 63 Remote Accounting Custom Accounting Port Click on the check box to send authentication events to a RADIUS accounting server 1f so type the TCP port should be used for transmitting events in the Custom Accounting Port Returning User Group Information via RADIUS When a RADIUS authentication attempt succeeds Dominion KSX
100. ur CommandCenter User Guide Note to Raritan Customers Upgrading from Previous Firmware Versions If you previously configured Raritan products such as Dominion KSX and Dominion KSX running legacy firmware versions earlier than v3 2 read this entire section carefully Beginning with firmware version v3 2 and above the implementation of users and groups has changed significantly to provide more flexible and powerful configurations Relationship between Users and Group Entries Dominion KSX organizes all users into groups Assigning users to groups allows you to manage permissions for all users in a given group at once instead of managing permissions on a user by user basis e User information is used to determine user authentication 1 e is a given user allowed to access Dominion KSX at all e Group information is used to determine authorization for all users in a given group 1 e to which ports on Dominion KSX do the users in a group have access rights You may choose not to associate specific users with groups In this case Dominion KSX classifies the user as Individual Mandatory User Groups Every Dominion KSX has three default user groups These groups cannot be deleted ADMIN User group for original factory default administrative user NONE Permissions defined for this group are employed for a user when your Dominion KSX is configured for remote authentication via LDAP or RADIUS see next section and a login attemp
101. uration Screen Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile I cannot connect to Dominion Re check the IP settings for Dominion KSX from the KSX via LAN WAN or Dominion KSX Admin Console or remote Admin Console Internet window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has network access enabled and that Dominion KSX is configured to enable a network interface Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile Ensure that the network configuration is correct by sending a PING from the Remote PC to Dominion KSX I cannot connect to Dominion Re check the IP settings for Dominion KSX from the KSX via Web Browser Dominion KSX Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that Dominion KSX is configured to enable Web Browser I cannot connect to Dominion En
102. use motion speed to the slowest setting in Control Panel Mouse Motion Disable window menu and list animation in Control Panel gt Display gt Effects Linux Settings On target servers running Linux graphical interfaces set the mouse acceleration to exactly 1 and set threshold to exactly 1 As mentioned above please ensure that each target server running Linux is using a resolution supported by Dominion KSX at a standard VESA resolution and refresh rate Each Linux target server should also be set so the blanking times are within 40 of VESA standard values To check for these parameters Go to the Xfree86 Configuration file XF86Config Using a text editor disable all non Dominion KSX supported resolutions Disable the virtual desktop feature which is not supported by Dominion KSX Check blanking times 40 of VESA standard Restart computer Note In many Linux graphical environments the command lt Ctrl Alt Plus gt will change the video resolution scrolling through all available resolutions that remain enabled in the XF86Config file Sun Solaris Settings As mentioned all target servers must be configured to one of the display resolutions supported by Dominion KSX as listed on page 6 The most popular supported resolutions for Sun machines are 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers running the Solaris operating system
103. vices cannot be viewed using this screen While Dominion KSX also allows remote administration via the network the local admin console provides the most convenient means to perform initial setup CHAPTER 1 INTRODUCTION 5 Note Please remember that the locations of the Local and the Admin ports depend on the KSX model Dominion KSX units have a label on the underside of the chassis identifying the hardware version The models that read either Chassis RX440 F S 0B or 0D or Chassis RX880 F S 0B or 0D have the Local Admin ports on the rear panel and Local Access Console ports on the front panel behind the bezel For those models with labels that read Chassis RX440 F S 0F or Chassis RX880 F S 0F these locations are reversed the Local Admin ports are found on the front panel behind the bezel and Local Access Console ports are on the rear panel Please consult the labeling on your Dominion KSX unit to determine where the Local and Admin ports are located Package Contents Dominion KSX ships as a fully configured stand alone product in a standard 1U 19 rackmount chassis along with the following contents 1 Dominion KSX unit 1 Dominion KSX Quick Installation and Setup Guide 1 Raritan User Manual CD ROM 1 Raritan Remote Client software CD ROM 1 Rackmount Kit 1 AC Power Cord 1 RJ11 telephone cord 1 Cat5 Network cable DOMINION KSX USER MANUAL CHAPTER 2 INSTALLATION 1 Chapter 2 Installation Conf
104. ween YES and NO to reflect whether your country or state follows the daylight savings time procedure e Get Time From SNTP Server Indicates whether Dominion KSX time date should be automatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address of second SNTP server to query if primary server is unavailable User standard UDP port 123 Allows user to modify UDP port used for SNTP time synchronization Consult your SNTP server administrator to determine if this value should be adjusted e Time Zone Select the time zone in which your Dominion KSX unit is physically located CHAPTER 4 ADMINISTRATIVE FUNCTIONS 65 View Dominion KSX Status Select V View Dominion KSX Status from the Main Menu to view the Dominion KSX Event Log screen This screen displays a log file containing information about Dominion KSX log in and connection activities This Event Log stores events such as user login or logout bad login attempts Admin login and logout at the Dominion KSX Admin console Admin changes to the system configuration Admin user profile additions changes or deletions modem activity system startup and shutdown and all errors that occur with the date and time of each event Please see Appendix F Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2
105. y in lowercase letters To ensure security change the default username password as soon as possible 26 DOMINION KSX USER MANUAL If you do not see an entry for your Dominion KSX in the RRC Navigator follow the instructions in the Creating New Profiles section in this chapter to create a new connection profile for your Dominion KSX If you are having problems connecting to a Raritan device be sure to check the following e Username Password Raritan usernames and passwords are case sensitive e TCP Port If you have configured your Raritan Device to use a non default TCP Port this information must be entered into its connection profile e Firewall Settings If you are accessing a Raritan Device through a firewall that firewall must be configured to allow two way communication on TCP Port 5000 or the custom TCP Port to which your Raritan Device has been configured e Security Key If you have configured your Raritan Device to require a group security key that key must be entered into the device s connection profile Closing a Remote Connection When you would like to terminate your connection to a Dominion KSX unit simply right click on the device entry in the RRC Navigator and select Disconnect CHAPTER 3 RARITAN REMOTE CLIENT RRC 27 RRC Toolbar and Shortcuts pr v BE G amp XX E ES dA Raritan Remote Client Toolbar The RRC Toolbar provides convenient one click access to the most commonly used features and pa
106. y increase usability in constrained bandwidth environments When Progressive Update 1s enabled Dominion KSX first sends an image of the remote desktop at lower color depths and then provides higher color depth images as bandwidth allows This option is very similar in philosophy as the common World Wide Web notion of interlaced GIF files Note When Color Depth is set to Auto Select Color default Progressive Update is automated Dominion KSX will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections Internet Flow Control Many public WAN links are by their very nature unpredictable Packets sent over the public Internet do not necessarily arrive at their destination in the order they were sent When using Dominion KSX over an unpredictable public WAN particularly in international scenarios the Internet Flow Control toggle ensures that packets transmitted by Dominion KSX are received and reconstructed by RRC in the correct order Smoothing The video smoothing level instructs Dominion KSX to what degree color gradation shifts are relevant for transmission Video pixels that stray from the majority color are assigned approximated color values to reduce bandwidth used and video noise transmitted Overly high smoothing levels can result in color inaccuracies whereas lower smoothing levels require greater bandwidth and processing power Video Settings Opens the Video S
107. you are not logged in as a restricted user Ensure that your web browser allows ActiveX objects to be downloaded and launched If you are using Windows XP Microsoft s inconsistent application of Java technology can cause conflicts in your web browser s capability to run Java applets Be sure that only one Java virtual machine is active on your computer Many Windows XP users have multiple Java virtual machines from Sun Microsystems or more likely both a Microsoft Java virtual machine as well as a Sun Microsystems Java virtual machine both active These version conflicts cause Raritan Remote Client s serial console and power control capabilities to cease from executing SOLUTION Increase the video resolution of your Target KVM Server If noise persists use a CRT monitor instead of an LCD monitor on the Local Access Console port APPENDIX E TROUBLESHOOTING 83 Event Log File and On Screen Error Codes Dominion KSX will display or log an error code in the Dominion KSX Event Log Screen in the event of a problem occurring Error codes are eight digit hexadecimal numbers containing two parts the first four denote error type and the second four digits denote a location code These last four digits of the Dominion KSX error code are the most useful in determining what has caused a system failure Below is a list of location codes the last four digits of an error code and their meanings ERROR CODE LAST

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