Home

User Guide

1. sccscccssssssessecesessecseecssscssesecessecseeeesessesssecsseatecseessseesseseeessessees 58 Setting passwords in Computer Setup esses esee esee eene eene enne ns sns tt stas tr sete senss na 59 Managing a BIOS administrator password esee sees nnnn nns 59 Entering a BIOS administrator password eese rennen 60 Managing a Computer Setup DriveLock password sees eee eene enne 60 Setting a DriveLock password eese eene eene enn thn nnns trn nnns nes 61 Entering a DriveLock password esses esee enean nnns 62 Changing a DriveLock password eese eene enne nnne nenne 62 Removing DriveLock protection sees esee eeee esee en eren nnn nnns nnns 62 Using Computer Setup Automatic DriveLock cccssccssessessscessessecsseesseeseesseesseesessessessseseeseeaees 63 Entering an Automatic DriveLock password eese enne 63 Removing Automatic DriveLock protection esee eren enne 63 DEDI E TL AUTRUIETOI RAI TERERRRSR t 64 Using firewall software sccscccsecssesssessesssecssesssesssessecssesssesnsesssensesssesssenseessesseseceaecsaeeaeeaseeaeesaeeseeesaessaesaeeaaes 64 Installing critical security updates essei esee eene ns innen sns s senses sen nen nes 64 Using HP Client
2. 8 Replace the battery A NOTE HP Mobile Broadband will be disabled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Connecting to a wireless network 21 Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Keyboard e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network select models only Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your o
3. Comfort Guide e Proper workstation setup posture health and work habits To access the user guides select Start gt Help and Support e Electrical and mechanical safety information User guides or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access the user guides select Start gt Help and Support e Battery disposal information gt User guides Limited Warranty Warranty information To access this guide select Start gt Help and Support gt User guides gt View Warranty Information or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period
4. Find HP support worldwide telephone numbers o Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power 99 E NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e Ifthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be
5. Initiating and exiting Sleep eee eese eeeeee nennen nennen tn nnn nnns trnnnns nnns 39 Initiating and exiting Hibernation sssscssecsscsscssscssecsscessesscesseessessesseesssesseseeeees 40 Using the power meter and power settings c sscssssssesecsecsesseessessesseessesseesseesess 40 Setting password protection on wakeup ss sccsseesesscesssesscesseeseesseessesseesseesseseeseses 40 AETbrusaclgucctc R rias RET 40 Finding additional battery information eese essent nns 41 vi Using Battery Check c ccscssscsssesscescesscesscessesscencessecseessseseeceeesssesseaeesseesnesseesssesaeeaees 41 Displaying the remaining battery charge esee eene 41 Maximizing battery discharge time cesses eese 41 Managing low battery levels c ccssssssesssesscesscesscssecseecssesseesseecnsesseesseenseseeeesssesaees 42 Identifying low battery levels eese sees enne nnns 42 Resolving a low battery level esee eene nns 42 Inserting or removing the battery ccscsscssecssessecssecssecsecssesseeseesaesseesaessseeseessees 43 Inserting a battery ee cesessscssecsecssecsscesscseesecesseessesscessessseseessseseesssessseess 43 Removing a battety e isi secte re rn ck e acne rone in aee ae
6. Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices 80 Chapter12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI e Tospecify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e Toallow the computer to start according to the current MultiBoot settings wait for the allotted time to e
7. Productivity and Tools HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Clickthe Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 2 3 4 Select Start All Programs Productivity and Tools HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu
8. User Guide Copyright 2015 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Centrino and Pentium are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2015 Document Part Number 780916 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality Go to http windows microsoft com en us windows7 get know windows 7 for details To access the latest user guide go to http www hp com support and select your country Se
9. battery bay until the service door snaps into place 2 2 With the service bay towards you replace the 3 captive screws at the center of the unit and the 2 screws at the edge of the unit 3 Replace the rubber covers for the 2 edge screws Then replace the 2 screws in the middle of the service door 4 A NOTE Ifyou want to use the optional screw it is stored inside the service door ep 3 Insert the battery see Inserting a battery on page 43 Using hard drives 53 Replacing or upgrading the hard drive A CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 2 3 4 5 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Turn the computer upside down on a flat surface Remove the battery and the battery cover see Removing a battery on page 43 Loosen the 1 hard drive screw 1 Pivot the hard drive to a forty five degree angle and then lift it from the hard drive bay 2 The hard drive is an SSD which does not resemble conventional hard drives
10. o 4 4 o 54 Chapter8 Drives Installing a hard drive ET NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 and then lay the hard drive flat in the hard drive bay 2 Tighten the hard drive screw 2 Replace the service door see Replacing the service door on page 53 Insert the battery see Inserting a battery on page 43 Connect AC power and external devices to the computer p m mM Turn on the computer Using hard drives 55 Improving hard drive performance Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 Click Start gt All Programs gt Accessories gt System Tools gt Disk Cleanup 2 Follow the on screen instructions 56 Chapter8 Drives 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks A NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen A NOTE Before you send your computer for service back up and delete confidential files
11. Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps AN CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery Performing a system recovery 73 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start Computer A NOTE If the Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 74 3 Ifthe Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents
12. PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory 3 ET NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup 995 E NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pressf10to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ET NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keybo
13. Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Using Computer Setup 77 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the
14. Sleep which saves your information in system memory The display and other system components C turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a monitor is IL 3I connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer Using the keyboard 29 30 Hot key combination Description S fn f5 Mutes or restores speaker sound L fn f6 Decreases speaker volume a fn f7 Increases speaker volume bo fn f8 Mutes or restores the microphone fn f9 Decreases the screen brightness level i fn f10 Increases the screen brightness level x 1 fn f11 Turns the keyboard backlight on and off naa NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight fn f12 Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up Cha
15. able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE ABIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE ABIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your chan
16. and remove all password settings A NOTE Some features listed in this chapter may not be available on your computer ET NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to http hp pt absolute com Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Security feature HP Client Security in combination with a password smart card contactless card registered face scenes registered fingerprints or other authentication credential BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter DriveLock password or Automatic DriveLock password in Computer Setup Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identificatio
17. arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Chapter9 Security Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive ET NOTE ABIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 S B5 mmn E Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Hard Drive Tools Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press
18. bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support 3 f NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support 72 Chapter11 Backup andrecovery To create a backup using Windows Backup and Restore A NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to
19. drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 78 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Select Start Computer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain boo
20. found on your service label name and postal address 2 Chapter 1 Welcome Resources For information about IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Finding information 3 4 2 Getting to know your computer Right ooo eo Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off 2 I Power button e Whenthe computer is off press the button to turn on the i computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 39 To learn more about your power settin
21. in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password A CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords 334 ET NOTE ABIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a mast
22. over the keyboard To change the tablet back into a notebook reverse these steps Component Description 1 WWAN antennas 2 Send and receive wireless signals to communicate with wireless wide area networks WWAN 2 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 3 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures photographs Some models allow you to 8 Chapter 2 Getting to know your computer video conference and chat online using streaming video For information on using the webcam select Start gt All Programs gt Communication and Chat gt HP WebCam Component Description 7 Windows button Returns you to the Start screen The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select Start Help and Support User Guides Display 9 Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the point
23. screen and then follow the on screen instructions Use the arrow keys to select Main Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard
24. see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP ET NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more informatio
25. set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is Troubleshooting resources 87 connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer Click Start click the arrow next to Shut down and then select Restart If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 88 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs A CAUTION Emergency shutdown procedures result in the loss of unsaved information e Pressandhold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you
26. slot on your computer may look slightly different from the illustration in this section See Getting to know your computer on page 4 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insertthe cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key 9 Using HP Client Security select models only 65 66 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot A NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 78 A CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module A CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded meta
27. suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only ona hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 A NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected e Turn onthe device according to the manufacturer s instructions e Besurethatall device connections are secure e Besurethatthe device is receiving electrical power e Besurethat the device especially if it is older is compatible with the operating system e Besurethatthe correct drivers are installed and u
28. to 12 192 m 50 ft to 40 000 ft Input power 85 86 Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe e Preparethe computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as memory cards from the computer Turn off and then disconnect all external devices Shut down the computer e Takealong a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e Ifyou plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospital
29. white at least one wireless device is on If the wireless light is off all wireless devices are off ET NOTE Onsome models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Connecting to a wireless network 17 18 Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use operating system controls A Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center For more information access Help and Support by selecting Start Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point A NOTE The terms wireless router and wireless access point are often used interchangeably e Alarge scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahomeor small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printe
30. 7 Connects an AC adapter 7 z AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power Rear 15 16 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire state
31. Clickthe UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Click Find Now to let HP automatically detect your product Using HP PC Hardware Diagnostics UEFI select models only 81 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment Click Download and then select Run 82 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Here you can e Chat online with an HP technician 34 Ef NOTE When support chat is not available in a particular language it is available in English e Findsupport telephone numbers e Locate an HP service center Contacting support 83 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IM
32. ERE AS FE PEE VRE TES ESSE SESS PE ES e Pe ERE P Rs sasbeaeesseees 85 lioanrle 85 Operating environ MEN tasses rios ieu ce aora sanaaa ee re tanaoa anaana aa ean c cena Bea ar ceno dear ran eV ra drana Cuna ci s vdeensvesueeasdesess 85 Appendix A Traveling with or shipping your computer e eere ee eee eee eee e nenne noeh esso esses esses osse snos seu 86 BRppende B Troubleshooting eese ccce ew eer eoe Ree n E es E ee SUR A MEUM EM NMPEM E SUnEE Re Spp RUE 87 Troubleshooting FESOULCES eie coeo cease toot e teen hn cea coge noon eae ne dadia tonta ee sies acies ast aa peu nv ioa E 87 RESOLVING ISSUES iacet e reticere tien carcere Pe eo oen ac QE EE ea SW BENT CEST V RNV rotada siida esai sirean Re RE REN REN REN 87 The computer is unable to Start Up c sscssecssecsecssecseecssesescescesscseceeesseesseecssecssecsseessesseeeeessees 87 The computer screen is blank lees seeeeee eene eene nennen nennen sn nn saneta senes sess sanis 87 Software is functioning abnormally eee esee esee eene eene nnns tnn snnt tenens 88 The computer is on but not responding s cescesecssecssecseecesecsseseceseesseeseesseesseesesseseeceeeesseeaeees 88 The computer is unusually warm eese eese ee eren nennen nnne nnne senten sns ennstrss tasa senes nnn 88 An external device is n
33. HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities 74 Chapter11 Backup and recovery To initiate recovery using a Windows 7 operating system DVD A NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Som om mw Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 75 12 Computer Setup BIOS MultiBoot and HP
34. Intel Rapid Storage Technology Click the Acceleration link and then click the Disable Acceleration link Wait for the Acceleration Mode to complete Click the Reset to Available link iy IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes ET NOTE HP does not support SRT with self encrypting drives SEDs Using hard drives 51 Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive and other components 1 Remove the battery see Removing a battery on page 43 2 With the service bay towards you remove the three captive screws at the center of the unit and the two screws at the front of the unit 1 The two screws at the front of the unit have rubber covers which will need to be removed before the screws can be accessed Then remove the two screws in the middle of the service cover 2 3 Slide the service door toward the front of the computer 3 and lift 4 to remove the cover 52 Chapter8 Drives Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components To replace the service door 1 Set the service cover down in place 1 taking care to align it properly and then slide it toward the
35. PORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support LES AN A TEILT Product XX000000 ME OEA O REEL UE IE HELL I Warranty lylyOy Component 1 Serial number 2 Product number 3 Warranty period e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed d NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on areinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e X Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been a
36. SB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using optional external devices 49 8 Drives Handling drives A CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Do not drop a drive place items on it or expose it to liquids or temperature or humidity extremes Observe these precautions when handling drives Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down Before handling a drive discharge static electricity by touching a grounded surface Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Remove media from a drive before removing the drive from the drive bay or tra
37. Security select models only ccsscscssesscsesscssssessccesseseccessesessesecsesseseseessesessesesseseesessenseneees 65 Installing an optional security cable eee ecssecssscecsecesecessececceecssecessecsseeecseecsececseecsseeecseceseeecesecseecseeeeeeeesses 65 prr cq e 66 Adding or replacing memory modules eee ees eeeeeee eene ee serene nnns nn sna se naso nn sans nasse sense th setas na 66 Cleaning your computer ccsccessesscesseescesscesecesecsscesecescesecesecsseeasceaecssesaeeaecaeeeseesaeeeesaeecseesaesaesseesaessseeseeeaes 68 Cleaning proCeduf es repete tre eoe i denen esa ded erro ei odds nn deae ue EE besos ese sg Rees 69 Cleaning the display All in Ones or Notebooks esses 69 Cleaning the sides or cover c ccsscessesscescesssescecssessecssessecoesseesaeesaeseesaessaeseessenseesseas 69 Cleaning the TouchPad keyboard or mouse sese 69 Updating programs and drivers eiiis esses eene nennen tenens etn sinas e netta seta sinn sens inanes rns sn sensi nnn snas 70 Using SoftPaq Download Manager ssssscecceceeseecesceecesceecesceaeeeceecsaeeeesecuacsaeaceseeseeseesceseeaeeeceacaeeeeeeceeeaeeees 70 11 Backup andrecovery IEEE 71 Creating recovery media and backups eese eese esee eese eene enn ennen nns n nenas tassi ne stas sensa insa
38. a creating 71 using for restore 74 Windows applications key identifying 12 Windows button identifying 9 Windows button identifying 12 Windows Startup Repair using 73 wired displays discovering and connecting 36 wireless antennas identifying 8 wireless button 16 wireless certification label 84 wireless controls button 16 operating system 16 wireless key identifying 30 wireless light 11 16 wireless network WLAN connecting 19 corporate WLAN connection 19 equipment needed 18 functional range 20 public WLAN connection 19 security 19 using 18 WLAN antennas identifying 8 WLAN device 18 84 WLAN label 84 writable media 39 WWAN antennas identifying 8 WWAN device 16 20 Index 93
39. aai 2 2 Getting LO a Ar dieci Tag 4 Mug 4 pe a a a a a a A A M D PR 6 BEL 7 MQ Poses 10 DIL M 10 NIME Cn 11 Mj P A 12 dE P 13 ROOM c 15 3 Connecting Fo Wi 2iliUd C EE EI OD LL DSL EE 16 Connecting to a wireless network esee eees esee esee eene entente nennt nn snas tese nh sta se th sese ta ens sta sess snas sa eiai 16 Using the wireless controls sssr narani aara r A R R E ARR 16 Turning wireless devices on or off scsccssecssessecssessecssesseessessecsecesecsenesscesseeseessesssees 17 Using HP Connection Manager select models only sess 17 Using the wireless button ccccescescesscessesssesscesseesseseessecseeseseseeceseseesseeseesssesaessaeenees 17 Using operating system controls esee sese ener ee eren ennt tn nent tnn nnn nnns 18 Using eh WAIN crE 18 Using an Internet service provider eese
40. able purchased separately ET NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connectthe other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states e PCscreenonly View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes Video 35 36 A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows Select Start gt Control Panel gt Appearance and Personalization Under Display select Adjust screen resolution ET NOTE Toremove the device cable press down on the connector release button to disconnect it on the computer Discovering and connecting wired displays using MultiStream Transport MultiStream Transport MST allows you to connect multiple wired displays to your computer by connec
41. and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management ET NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 74 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Pressf11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the
42. ard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 76 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Use the arrow keys to select Main Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 p BP M M Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen
43. ate 78 updating 78 Bluetooth device 16 22 Bluetooth label 84 buttons left TouchPad 10 media 33 power 4 38 right TouchPad 10 volume 4 33 Windows button 12 C cables USB 48 caps lock light identifying 11 caring for yourcomputer 68 checking audio functions 34 cleaning your computer 68 components bottom 13 display 7 left side 6 rear 15 right side 4 top 10 Computer Setup BIOS administrator password 59 DriveLock password 60 navigating andselecting 76 restoring factory settings 77 computer traveling 44 86 connecting to a WLAN 19 connector power 15 conservation power 44 corporate WLAN connection 19 critical battery level 39 critical updates software 64 D Disk Cleanup software 56 display image switching 29 DisplayPort connecting 35 DisplayPort identifying 15 docking connector identifying 5 drivemedia 39 DriveLock password changing 62 description 60 entering 62 removing 62 setting 61 Driver Recovery DVD creating 71 usingforrestore 74 drives external 49 handling 50 hard 49 optical 49 using 50 electrostatic discharge 90 embedded numeric keypad identifying 12 31 esc key identifying 12 external AC power using 44 external devices 49 external drive 49 f11 recovery 74 firewallsoftware 64 fn key identifying 12 29 function keys identifying 12 GPS 21 hard drive external 49 installing 55 removing 54 hard driverecovery 74 headphone audio out jack 5 headphone
44. ating and exiting Hibernation on page 40 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e Closethe display e Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep e Briefly press the power button e Ifthe display is closed open the display e Press a key on the keyboard e Taporswipe the TouchPad When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working A NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting power options 39 40 Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power or when the battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation A Select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation A Briefly press the power button The power lights turn on and your work returns to the screen where you stopped working A NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using t
45. ble Using SoftPaq Download Manager 70 HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPags you must first download and install the program Go to http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A Select Start gt All Programs gt HP gt HP SoftPaq Download Manager ET NOTE If prompted by User Account Control click Yes Chapter 10 Maintenance 11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides inf
46. ce from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANSs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e X EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some co
47. circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e Tocleanthe TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e Toprevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Cleaning your computer 69 Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your computer Technology is always changing and updating programs and drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become availa
48. e manufacturer s instructions which may be provided with the software or on the manufacturer s website Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 71 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster How to set up the computer e Help to identify computer components Help and Support e Operating system information To access Help and Support select Start gt Help and e Software driver and BIOS updates Support e Troubleshooting tools To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions e Howto access support Worldwide support e Online chat with an HP technician To get support in your language go to e Supporttelephone numbers http welcome hp com country us en wwcontact us html e HP service center locations HP website e Support information To access the latest user guide go to http www hp com e Ordering parts and finding additional help support and select your country Select Drivers amp Downloads and then follow the on screen instructions Accessories available for the device Safety amp
49. eene eren nnns 18 Settingupa WLAN 18 Configuring a wireless router ce eeeseecceeeeecesceeceseeseeecesceeceeeceesceeecaeeeceaceecesceeeeseeees 19 Protecting your WLAN 4 eeeeeesse esses eene ne eene nnne senses tnnt tns sense esses tn netta sees ss ense nus 19 Connecting to a WLAN 1 0 0 ce eecsecceececsscecseecsecescceseecssecesaeceeeecsceeseeceeeessacesneesneceseeeseeess 19 Using HP Mobile Broadband select models only ssssssssessssssssesssessssesesessssesesessesssesessaeseseees 20 Inserting and removing a SIM sseesseseee esee eese eene enne nennen nnn enn nn nn nnns nnn 21 Using GPS select models only cccccsesssscsesesssscsesescsessesesesessesesesessesesesessescacseseceesesesececaeseseceeness 21 Using Bluetooth wireless devices eeesceeceeseeceecesseeceeescescescescescesesencuecsaeeeceeseeeecnaeeaceeceatenseess 22 Connecting to a wired network select models only scccsesscssescsesscsssscssssescssesessesccseseesessessecesesseseseeseseeaes 22 Connecting to a local area network LAN sccscscsscsssscsssscssssessssescssescsseseeseseeseseeseseeseseesesaeseaeses 22 4 Navigating using the keyboard touch gestures and pointing devices e eceeee e eese 23 Using pointing devices ecsecssessesssecsesssecsecseessecssesseessessecsssusecssssecssessecese
50. eesaessnessees 49 B DIOS Sco o DIE Ene e MEIN I DN EUM IM D i E SINUM SEIS Er EI 50 EIE rm E 50 USING hard QrIVB5 52 2 1 cci ioni centenis aaae akanai ad Coats der daos eet dde eee sinas in reset etn tas excu e deeds 50 Intel Smart Response Technology select models only csccccssesscsesscseseesessesesseecsesseecseeeessens 50 Removing or replacing the service door eese nennen enne nnne nnns rnnt 52 Removing the service COOK esee esee ee eene tenete nnne tn ne th sense nnne tes tr ss teneras 52 Replacing the service door eee esses eese ee eene eene enne nnn enn sns ens nnas 53 Replacing or upgrading the hard drive sccssccsssssssssesssesesesssesscesscesecseeseeeseeseeeseeessesseeseessnseaess 54 Removing the hard drive csccsscsssssssesssesssesscesscssecseeeseesseecseecesecseesnsesseeseeesseeseeseess 54 Installing a hard drive eese eese essen nennen nnns nnns tns n nsns nns 55 Improving hard drive performance cssccsscssccsscesscsscesscescescesseescessecsseseecsseseecseeaeecseecnesesseesaess 56 Using Disk Cleanup eese esses eene en eere nnnn nnne tns nh sinn sene sn nnne 56 vii cerro pio eere MR M c E D NES 57 Protecting the computer SR 57 URPEA ont RE 57 Setting passwords in WindOWs
51. eesseeseeseesseeeeeseeessesseesaess 77 Updating RUE UC 78 Determining the BIOS version sees eene eene enne nennen nnne nnne nennen nns 78 Downloading a BIOS update eee eee eeeee eese ee senes nnn nn senes snnnnns 78 Using MUR BOOE 79 About the boot device order eee eesescecceseecceteecescesceseescescesseseeeecaceeceaceacesceseeeceseeseeeecsaseaceeeaesaees 79 Choosing MultiBoot preferences eese esesseeseeee eene een nennen nennen seta se tese ases isses sinas snas 79 Setting a new boot order in Computer Setup cscessessecssessesseessesseeseesseesseeseeeenees 79 Dynamically choosing a boot device using the f9 prompt sees 80 Setting a MultiBoot Express prompt eese eene nennen tnn tnn nnne nnn 80 Entering MultiBoot Express preferences esses essere eren nns 80 Using HP PC Hardware Diagnostics UEFI select models only csssesessescssesescssseseseceeseseesesesesaeseseeseseees 81 Downloading HP PC Hardware Diagnostics UEFI to a USB device esses 81 pac nl prec 83 Contacting SUPPOTt E 83 re 84 14 Specifications erret ro rna etae ro Poe Papa tue Por Pa Pont Pe Poe epa Pa EYES PEERS EF FE EE ERE E SE S
52. egrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Chapter 5 Multimedia Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use the video port on the computer to connect an external monitor projector or TV Your computer has the following external video port e DisplayPort iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions ET NOTE SeeGetting to know your computer on page 4 for information about your computer s video ports DisplayPort The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity ET NOTE Totransmit video and or audio signals through the DisplayPort you need a DisplayPort c
53. enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Hard Drive Tools Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Using passwords 63 6 Use a pointing device or the arrow keys to select Disable protection 7 Tosave your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system progra
54. er and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 34 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 G Microphone mute light e Amber microphone sound is off T e Off microphone sound is on 4 Wireless light On An integrated wireless device such as a wireless local area t I network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 5 Num lock light On Num lock is on 6 TouchPad light e On The TouchPad is off e Off The TouchPad is on Top 11 Keys 12 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or the b key 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pres
55. er can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery from the computer 2 Setting power options 43 Conserving battery power e Select low power use settings through Power Options in Windows Control Panel e Turnoff wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness e Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only A CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place ET NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using
56. er password must be set in Computer Setup Note the following considerations about using DriveLock protection 60 Chapter9 Security After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 9 10 11 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Hard Drive Tools DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When promp
57. ery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the Chapter 6 Power management computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs A NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Finding additional battery information Help and Support provides the following tools and information about the battery o Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A Select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC ada
58. ery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification ET NOTE For additional information about the power meter see Using the power meter and power settings on page 40 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e ACadapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Chapter 6 Power management Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery 1 into the battery bay until it is seated The battery release latch 2 automatically locks the battery into place Removing a battery To remove the battery AN CAUTION Removing a battery that is the sole power source for the comput
59. ffice Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router A NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Chapter 3 Connecting to a network 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action key or hot key functions on the keyboard to perform routine tasks Using pointing devices A NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e Select Start gt Devices and Printers Then right click the device representing your c
60. fix problems that might prevent Windows from starting correctly e f11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory ET NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 74 Using the Windows recovery tools Using the Windows recovery tools you can e Recoverindividual files e Restore the computer to a previous system restore point o Recover information using recovery tools A NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support EA NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt
61. ges go into effect when the computer restarts Changing a BIOS administrator password Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Change Password and then press enter When prompted type your current password Using passwords 59 5 When prompted type your new password again to confirm 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter m M ge es Oe ONE To save your changes and exit Computer Setup click the Save icon
62. gs Select Start Control Panel System and Security Power Options 3 Rotation lock button Locks screen orientation in either Landscape or Portrait mode NOTE When you move between notebook and tablet configuration the computer screen will automatically change to vertical or horizontal To lock the current screen orientation slide the screen orientation button 4 Volume button Controls speaker volume on the tablet e To decrease speaker volume press the edge of the button Chapter 2 Getting to know your computer Component 5 6 Speaker Micro SD memory card reader ico By S gt Description e Toincrease speaker volume press the edge of the button Produces sound Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out 7 Audio out headphone Audio in microphone jack o Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safe
63. h types of power controls Shutting down the computer AN CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command A NOTE Ifthe computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 2 Save your work and close all open programs Select Start Shut Down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon and then click Shut Down Press and hold the power button for at least 5 seconds Disconnect the computer from external power On models with a user replaceable battery remove the battery Chapter 6 Power management Setting power options Using power saving s
64. hPad gesture 25 security cable slot identifying 15 security wireless 19 serialnumber 84 serial number computer 84 setting password protection on wakeup 40 setting power options 39 setup of WLAN 18 setup utility navigating and selecting 76 restoring factory settings 77 shutdown 38 SIM inserting 21 Sleep exiting 39 initiating 39 slots memory cardreader 5 security cable 15 SoftPaqs downloading 70 software antivirus 64 criticalupdates 64 Disk Cleanup 56 firewall 64 speakers identifying 5 6 Startup Repair using 73 storingabattery 44 switch power 38 T temperature 44 testing an AC adapter 45 TouchPad buttons 10 using 23 TouchPad gestures 2 finger click 27 2 finger pinch zoom 26 rotating 28 scrolling 25 using 23 TouchPad light identifying 11 TouchPad zone identifying 10 traveling with the computer 86 turning off the computer 38 44 84 U unresponsive system 38 USB 3 0 charging powered identifying 15 USB3 0port 15 USB cable connecting 48 USB devices connecting 48 description 47 removing 48 USBhubs 47 USB legacy support 76 USB ports identifying 15 user password 58 using externalAC power 44 power saving states 39 V vents identifying 6 13 video 35 volume adjusting 33 buttons 33 keys 33 volume button identifying 4 volume keys identifying 30 w webcam 8 34 webcam identifying 8 Windows 7 operating system DVD creating 71 using for restore 74 Windows 7 operating system medi
65. he battery 5 Battery cover release latch Releases the battery cover over the battery bay Chapter2 Getting to know your computer Rear Component Description 1 I LII RJ 45 network jack with lights Connects a network cable e Green left The network is connected e Amber right Activity is occurring on the network 2 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 47 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 6 i gt g USB 3 0 charging powered port Power connector Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off For details about different types of USB ports see Using a USB device on page 4
66. he power meter and power settings The power meter is located in the notification area at the far right of the taskbar The power meter allows you to quickly access power settings and view the remaining battery charge e To reveal the percentage of remaining battery charge and the current power plan point over the power meter icon e TousePower Options or to change the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended ET NOTE Ifyou need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power A WARNING To reduce potential safety issues use only the battery provided with the computer a replacement batt
67. ing 46 supported formats 46 memory card reader identifying 5 memory card identifying 5 memory module inserting 67 removing 66 replacing 66 microphone audio in jack identifying 5 microphone mute key identifying 30 microphone mute light identifying 11 Microsoft Certificate of Authenticity label 84 mouse external setting preferences 23 MultiStream Transport 36 mute key identifying 30 N network jack identifying 15 num lock light 11 num lock external keypad 32 0 operating environment 85 optical drive 49 optional external devices using 49 P passwords administrator 58 BIOS administrator 59 DriveLock 60 user 58 pointing devices setting preferences 23 ports DisplayPort 15 35 USB3 0 charging powered 15 power battery 41 conserving 44 options 39 power button 38 power button identifying 4 power connector identifying 15 power switch 38 power saving states 39 product name and number computer 84 public WLAN connection 19 R readable media 39 recovery media creating 71 recovery media using for restore 74 recovery partition 74 recoverytools 71 recovery tools Windows 73 recovery system 73 regulatory information regulatory label 84 wireless certificationlabels 84 restoring the hard drive 74 RJ 45 network jack identifying 15 RJ 45 network lights identifying 15 rotating TouchPad gesture 28 S screen brightness keys 30 screen image switching 29 scrolling Touc
68. it if it has been stored for one month or more Disposing of a user replaceable battery select models only A WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access the user guides select the Start gt Help and Support gt User Guides To access battery information select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power 44 A WARNING Do not charge the computer battery while you are onboard aircraft A WARNING Toreduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP A NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional doc
69. king or expansion device Connect the computer to external AC power under any of the following conditions Chapter 6 Power management e When charging or calibrating a battery e Wheninstalling or modifying system software e When writing information to a CD a DVD or a BD select models only e When performing a backup or recovery When you connect the computer to external AC power the following events occur e Thebattery begins to charge e If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e Thecomputer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e Thedisplay does not turn on e The power lights are off To test the AC adapter A NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e ifthe power lights turn on the AC adapter is working properly e ifthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replaceme
70. l object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 94 Ef NOTE To usea dual channel configuration when adding a second memory module be sure that both memory modules are identical 395 ET NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer 2 3 Remove the battery see Removing a battery on page 43 4 Remove the service door see Removing the service door on page 52 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Chapter 10 Maintenance b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot AN CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memor
71. lect Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents p DD e M M n 1 Finding information i
72. mputers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM on page 21 section in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer For additional information go to http www hp com go mobilebroadband select regions countries only 20 Chapter3 Connecting to a network Inserting and removing a SIM A CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps 1 Shut down the computer Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the battery bay toward you Remove the battery ow pwn Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated A NOTE The SIM in your computer may look slightly different from the illustration in this section 039 ET NOTE Seethe image on the battery bay to determine which way the SIM should be inserted into your computer
73. ms or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available A NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall pe
74. n access Help and Support by selecting Start Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button E NOTE Onsome models the wireless light is amber when all wireless devices are off Click the network status icon in the notification area at the far right of the taskbar Select a WLAN to connect to Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection Connecting to a wireless network 19 A NOTE If no WLANs are listed you may be out of range of a wireless router or access point ET NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interferen
75. n information Unauthorized removal of the computer BIOS administrator password in Computer Setup Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer Protecting the computer 57 e BlOSadministrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e IfHPSpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e Ifyou forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup featu
76. n the screen A NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Using pointing devices 27 Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock 28 Chapter4 Navigating using the keyboard touch gestures and pointing devices Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions ET NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Identifying the hot keys A hot key is a combination of the fn key 2 and either the esc key 1 or one of the function keys 4 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fnt esc Displays system information fn f1 Adjusts display for ambient lighting Wai B fn f2 Displays the Power Options window fn f3 Initiates
77. na seras snis 71 Gri eere 71 Creating recovery media with HP Recovery Disc Creator eese eene eene 71 Creating recovery media ccsccsccessesscesseescesseseecssesseceecoesseesaeesaesaeesaeeecesseenseseeensees 72 Backing up your information cccscesscesscesscssecssecseesssessesssessesecssessecssceseeseeaeseaeesaeeseessaesseesaneaes 72 Performing a system recovery scesccesessecssessecssessecssesescsseesseessesseesssesecsssessecssesssensesseesseceseceesasecsecseecaseseesseeses 73 Using the Windows recovery tools csccssccssesssecsssssesssesscessceeceseecseesseessesseesssesesseseeeseeseesaeeaess 73 Using f11 recovery tools select models only eese eese ee enne tnt nn tn sns tnnn 74 viii Using Windows 7 operating system media cesses es eeseeee eene nnne nn nennen nennen 74 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ccce creer 76 Using Computer SQtup M 76 Starting Computer Setup cssccssccesscceseecsscesseecseccecseeessecesseessseesseeesseeeesaceceeeeseeceaeeesseeesseeeseees 76 Navigating and selecting in Computer Setup c ccsscsscesscssecssesssesseesseeseessesecssessessseeseeeeseseeesees 76 Restoring factory settings in Computer Setup ccsccsscesscssecsscssecssece
78. nance A CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer A WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turnoffthe computer e Disconnect AC power e Disconnect all powered external devices A CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe A NOTE When cleaning the cover of the computer use a
79. niversal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer Using a USB device 47 Connecting a USB device AN CAUTION Toreduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected A NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device AN CAUTION Toreduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION Toreduce the risk of loss of information or an unresponsive sy
80. nt AC power adapter Setting power options 45 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see Getting to know your computer on page 4 Inserting a memory card A CAUTION Toreduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated a You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card A CAUTION Toreduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 46 Chapter7 External cards and devices 3 Pressinonthe card 1 and then remove it from the slot 2 A NOTE Ifthe card does not eject pull the card out of the slot Using a USB device U
81. oad and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys ZA WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start Help and Support User guides VERA ET NOTE Volume can also be controlled through the operating system and some programs Using the media activity controls 33 A NOTE See Getting to know your computer on page 4 for information on what type of volume controls your computer has Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on
82. of a keypad key while the keypad is on o Press and hold the fn key to type in lowercase o Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e Whennum lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num lk key on the external keypad not on the computer 32 Chapter4 Navigating using the keyboard touch gestures and pointing devices 5 Multimedia Your computer may include the following e integrated speaker s e integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your HP computer you can play music CDs downl
83. omputer and select Mouse settings Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements X TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse ET NOTE TouchPad gestures are not supported in all apps Using pointing devices 23 Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X E am Tapping To make an on screen selection use the Tap function on the TouchPad e Taponefinger on the TouchPad zone to make a selection Double tap an item to open it 24 Chapter4 Navigating using the keyboard touch gestures and pointing devices Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Using pointing devices 25 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoomin by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together rad E 26 Chapter4 Navigating using the keyboard touch gestures and pointing devices 2 finger click 2 finger click allows you to make menu selections for an object o
84. ormation about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 71 2 Use Windows Backup and Recovery tools to perform the following e Backupindividual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create systemrestore points A NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support A NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your inf
85. ormation on page 72 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and Creating recovery media and backups 71 applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media 3 Ef NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start All Programs
86. ort on the hub For more information press fn f4 and then follow the on screen instructions Connect displays to computers with Intel graphics with a built in hub With your internal hub and Intel graphics controller you can connect up to 3 display devices in the following configurations e Two 1920 x 1200 DP monitors one 1920 x 1200 VGA monitor connected to an optional docking station e One 2560 x 1600 DP monitor one 1920 x 1200 VGA monitor connected to an optional docking station To set up multiple displays follow these steps 1 Connect your external display devices to the VGA ports or DisplayPorts DP on the computer base or the docking station 2 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled display devices or Extend which extends the screen image across all enabled display devices Chapter 5 Multimedia A NOTE If this dialog box does not appear be sure that each external device is connected to the correct port on the hub For more information from the Start screen press fn f4 and then follow the on screen instructions Video 37 38 6 Power management 34 E NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean bot
87. ot working ccsccescesscessesscessecscessecssecsecasecssessecaesseesaesseesseeseessaessesseeaseas 88 The wireless network connection is not working eres esee eene ntn nennen 88 Appendix El amp ctrosratic discharg ssiieocecee cccccnccicsecssebasassswemvensscnavendacesesscusesonsielosnanes scuaucssseceenssnssoncsbenes MM Index 990000000000000009000000000000000900000000000000000000000000000000000000000000000090000000000000000000000000000000000000000000000000000000000000000000000009 oo 91 Welcome After you set up and register the computer we recommend the following steps to get the most out of your smart investment Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 16 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 64 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 23 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start All Programs For details about using the software included with the computer see the softwar
88. pdated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions 88 AppendixB Troubleshooting To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on Resolving issues 89 C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the compu
89. pproved for use 84 Chapter 13 Support 14 Specifications e Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 10 25 A Slim 200 W 19 5 V dc 11 79 A Slim 230 W A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms ET NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m
90. pter 4 Navigating using the keyboard touch gestures and pointing devices Using keypads The computer includes an embedded numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad Component Description 2 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key NOTE Theembedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key Using the keyboard 31 Turning the embedded numeric keypad on and off Press fn num Lk to turn on the embedded numeric keypad Press fn num lk again to turn off the keypad A NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e Tousethe standard function
91. pter to the computer A NOTE The computer must be connected to external power for Battery Check to work properly 2 Select Start gt Help and Support gt Troubleshoot gt Power Thermal and Mechanical 3 Clickthe Power tab and then click Battery Check Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lowerthe brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Storetheuser replaceable battery in a cool dry location e Selectthe Power saver setting in Power Options Setting power options 41 42 Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights Identifying low battery levels When a batt
92. r and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service A NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e Awireless computer 3 A NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet Chapter 3 Connecting to a network As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN
93. re and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e Whencreating passwords follow requirements set by the program e Donotusethe same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Donotstore passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows 58 Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password access Help and Support by selecting Start Help and Support Chapter9 Security Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be
94. reas 43 Conserving battery POWER e eeeseesseeeeeee eese ee eren enne nnn nennen sinn snnt n sinas insi niens nnus 44 Storing a user replaceable battery select models only sus 44 Disposing of a user replaceable battery select models only 44 Replacing a user replaceable battery select models only 44 Using external AC OWer eee HERR NEST A us tance uae R iens e koc see a E EREET EEES 44 Testing an AC adapter wesics sncciccccesscecsscenssceedascuaseidesteaecsaseciisedesnestesectsecccdecsbectcsovesseccctestevet 45 7T EXlernal cards and CEVICES casita Mies 46 USING memory card ETT TREE DCEEREUL 46 INSErtiNG A MEMOTY CAI RR 46 Removing a memory Card cssecsseesesscessecssessceseesscesseeseeeseesscesseesceseeeseesaeeaesaeeseeeseseesesenesesseeseess 46 IEIERIERIM M 47 CONNECTING a USB GEVI CEs sass sciceses 48 Removing a USB device ccssessesssessecssesscessecssesssessecssessecsseceesosscsseseecaseceesseecaesaeecssecaesseesaesseeeaes 48 Using optional external devices cccsesssesssessesssesssesssessesssessecssesssessecssscssesssensecssesssessecssesssessecneesssessesseesseeaes 49 Using optional external drives sccssccsscssecssecssessecseesesssecseeseesaesseeseesseeseeseeseecsesseess
95. rform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Updates to the operating system and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines 64 Chapter9 Security 1 RunWindows Update as soon as possible after you set up your computer 2 Run Windows Update monthly thereafter 3 Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Using HP Client Security select models only HP Client Security software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable ET NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen ET NOTE The security cable
96. rity gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 w ow p Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow Keys to select Set DriveLock Password and then press enter Use a pointing device or the
97. s near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary o Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary N WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances Appendix A Traveling with or shipping your computer B Troubleshooting Troubleshooting resources e X Access website links and additional information about the computer through Help and Support To access Help and Support select Start Help and Support A NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician 32 E NOTE When chat is not available in a particular language it is available in English
98. s regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support To access Help and Support select Start Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to in this chapter as the wireless button Operating system controls Chapter3 Connecting to a network Turning wireless devices on or off You can use the wireless button or HP Connection Manager select models only to turn on and turn off wireless devices A NOTE A computer may have a wireless button a wireless switch or a wireless key on the keyboard The term wireless button is used throughout this guide to refer to all types of wireless controls To turn off wireless devices using HP Connection Manager A Right click the HP Connection Manager icon in the notification area at the far right of the taskbar and then click the power button next to the desired device Or Select Start All Programs Productivi
99. s and microphones connecting 34 Index 91 Hibernation exiting 40 initiating 40 hot keys adjusting volume 30 decrease screen brightness 30 decreasing speaker sound 30 description 29 increase screen brightness 30 increasing speaker sound 30 keyboard backlight 30 microphone mute 30 muting speaker sound 30 Sleep 29 switching screenimage 29 using 29 wireless 30 hot keys media 33 HP Client Security 65 HP Mobile Broadband disabled 21 HP Recovery Disc Creator using 71 HP Recovery partition checking for presence 74 using for recovery 74 hubs 47 l input power 85 internal microphones identifying 8 Internet connection setup 18 issues resolving 87 J jacks audio in microphone 5 audio out headphone 5 network 15 RJ 45 network 15 K keyboard backlight 30 keyboard hot keys identifying 29 keypad embedded numeric 12 identifying 31 keypad external num lock 32 using 32 keys esc 12 fn 12 92 Index function 12 media 33 volume 33 Windows applications 12 L labels Bluetooth 84 Microsoft Certificate of Authenticity 84 regulatory 84 serialnumber 84 wireless certification 84 WLAN 84 latch battery cover release 14 legacy support USB 76 lights ACadapter battery 15 caps lock 11 microphone mute 11 numlock 11 RJ 45 network 15 TouchPad 11 wireless 11 low battery level 42 M maintenance Disk Cleanup 56 media activity controls 33 media hot keys 33 memory card inserting 46 remov
100. sed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 ES Windows applications key Chapter2 Getting to know your computer Displays a shortcut menu for items beneath the cursor Bottom Component Description 1 Service cover Contains the hard drive the wireless LAN module slot the WWAN module slot select models only and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Near Field Communication NFC antenna With HP TouchZone you can wirelessly connect communicate and transfer data info to and from your Near Field Communication NFC compatible devices Bottom 14 Component Description 4 Battery bay Holds t
101. seecasessessseseessaesaesaseeeeaseesseesseseeeseeess 23 Setting pointing device preferences csscsscsscssscsssssscssecsscessssscesecesseecessesseseseessessecseeseesseeaeeaass 23 Using the TouchPad and gestures leise sees eeee eee een nennen nn th nine th sete sena srn sinn senes 23 Turning the TouchPad off and on eese sensere nnns nnn 24 Wed PUIG 24 Sen P 25 2 finger PINCH ZOOM meE 26 Q TIMGON CLICK c 27 Rotating select models only ccccesessessssesscsccscssesecscssesecsesseseecensesecaecsesseaeesesseaseeees 28 Using the AQDLpECCE 29 Identifying the hot keys essei eese sees eeee nennen enne tn nennen ne th Van sinas nasi SEa EEEa PaK sa sesta sensn nnn 29 UEADHREXIPIBEEEPMA 31 Using the embedded numeric keypad eese enne nnne 31 Turning the embedded numeric keypad on and off 32 Switching key functions on the embedded numeric keypad 32 Using an optional external numeric keypad sees 32 MUL le Eme IET 33 Using the media activity controls esesscessesscessesssessecssesseccecseecsessessecs
102. sessecsseesssessesssesseesseaeecsseseecnsesnesseesaes 33 DU 33 Connecting speakers 2 icciecte eripe trae etra en Rer ki tease sari raar E e dons asa EE Rara nk SCR UR CXU A RES 33 ESO TRITT P M 33 Connecting headphones and microphones eese eese eese eee eene ee nennen nennen nnns nns 34 Checking audio functions on the computer eese sees enne nennen nnns tnnt tnnnnns 34 Cnm 34 MI 35 ru a 35 Discovering and connecting wired displays using MultiStream Transport 36 Connect displays to computers with Intel graphics with an optional hub 36 Connect displays to computers with Intel graphics with a built in hub 36 6 POWERS GC pun deemed 38 Shutting down the computer ccccscesssesscessesscesscesecsseesseessecsecseesseeseecssecsseseecssecssecssessecseesseeessesaesaseseseseeesees 38 Tego Tuoi Rt 39 Using power saving states eseeeseee sees seen esee eese nenne seen estas enne strass sans estas stans sense easet eaa 39 Intel Rapid Start Technology select models only esses 39
103. stem use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device 48 Chapter7 External cards and devices Using optional external devices ET NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer A CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer A NOTE HP external USB optical drives should be connected to the powered U
104. t the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter Using MultiBoot 79 To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the
105. table media or files that the computer needs to start and operate properly EA NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 2 3 Turn on or restar
106. tates Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory A CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card ET NOTE Youcannotinitiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work A NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Initi
107. ted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter E NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 61 62 Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Secu
108. ter unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 90 AppendixC Electrostatic discharge Index Symbols Numerics 2 finger click TouchPad gestures 27 2 finger pinch zoom TouchPad gesture 26 A ACadapter testing 45 AC adapter battery light 15 administrator password 58 ambient light sensor 8 antivirus software 64 audio functions checking 34 audio in microphone jack identifying 5 audio out headphone jack identifying 5 Automatic DriveLock password entering 63 removing 63 B Backup and Restore 73 backuptools 71 backups creating 72 recovering 73 battery conserving power 44 discharging 41 displaying remaining charge 41 disposing 44 low battery levels 42 replacing 44 storing 44 Battery Check 41 battery cover releaselatch 14 battery cover identifying 14 battery information finding 41 battery power 41 battery temperature 44 BIOS determining version 78 downloading anupd
109. ting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on an external hub or docking station You can connect in several ways depending on the type of graphics controller installed on your computer and whether or not your computer includes a built in hub Go to Device Manager to find out what hardware is installed on your computer 1 Select Start Control Panel 2 Select System and Security select System and then click Device Manager in the left column Connect displays to computers with Intel graphics with an optional hub E NOTE Withan Intel graphics controller you can connect up to 3 display devices To set up multiple displays follow these steps 1 Connect an external hub purchased separately to the DisplayPort on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power 2 Connect your external display devices to the VGA ports or DisplayPorts on the hub 3 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled display devices or Extend which extends the screen image across all enabled display devices ET NOTE If this dialog box does not appear be sure that each external device is connected to the correct p
110. ty and Tools HP Connection Manager and then click the power button next to the desired device Using HP Connection Manager select models only HP Connection Manager provides a central location for managing your wireless devices an interface for connecting to the Internet using HP Mobile Broadband and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices e Wireless local area network WLAN Wi Fi e Wireless wide area network WWAN HP Mobile Broadband e Bluetooth HP Connection Manager provides information and notifications on connection status power status SIM details and SMS messages Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager A Clickthe HP Connection Manager icon in the taskbar or Select Start gt All Programs gt Productivity and Tools gt HP Connection Manager For more information see the HP Connection Manager software Help Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is
111. ty information see the Regulatory Safety and Environmental Notices To access the user guides select Start Help and Support User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besurethatthe device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 Docking connector Cl e Connects an optional docking device Right 5 Left Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speaker Produces sound 6 Chapter 2 Getting to know your computer Display Your computer can serve as both a standard notebook and can rotate into a tablet configuration allowing you to use its touchscreen capabilities with a large number of apps NCAUTION To prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise and do not force the rotating action Display To change your notebook to a tablet 1 Rotate the display clockwise 180 degrees until the display faces backwards A CAUTION To prevent damage to the display hinges when in notebook configuration do not rotate 2 the display counterclockwise Lower the display
112. veling with shipping or storing a drive Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Using hard drives A CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Intel Smart Response Technology select models only 50 Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT Chapter 8 Drives 2 3 4 Select Start gt All Programs gt Intel gt
113. xpire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive 332 E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 81 b M Hard drive c BIOS 2 Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2
114. y module after removal place it in an electrostatic safe container 6 Insert anew memory module A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated Adding or replacing memory modules 67 c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place A CAUTION Toprevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Replacing the service door on page 53 8 Insert the battery see Inserting a battery on page 43 9 Connect AC power and external devices to the computer 10 Turnon the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes 68 Chapter 10 Mainte
115. your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions A WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide select Start Help and Support User guides Checking audio functions on the computer A NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 Select Start gt Control Panel gt Hardware and Sound gt Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 ClickStart Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer A Select Start gt Control Panel gt Audio Webcam 34 Some computers include an int

User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents