Member Solutions User`s Manual
Contents
1. Collection Site Errors rs TEST INQUIRY TEST GROUP INTERNAL USE 3 Accounts with Reported Results Turn around Time 0 Accounts Selected O Results SEM EXECUTIVE LIMO SERVICE By Account Search EMi S EXECUTIVE LINO SERVICE GEM2 EXECUTIVE LIMO SERVICE Pres CTA bo metect male acom Contact Ls Lab One Inc lobOne Member Solutions User s Manual MOD June 2004 2 Click the group code to view the associated account numbers You can select 1 50 accounts LabOne Inc at a time by using the CTRL or Shift keyboard button NOTE 50 accounts are the maximum number of accounts you can select If you know the specific account number enter it in the Enter Account box and then click the Submit button next to it Click Submit to show all the results for the selected accounts that you have not viewed in the past 7 days m Ca gt Gf OF j 3 E Mes E CLabOne gt May 26 2004 Welcome demo usermlabone com Horne Logoff m Images On Demand Search E ee oO Reports Enter Date Range Start May EE 2004 EES End May 2004 EHH Collection Site Errors and or Statistical S i E PS pS 5pecimen al or Last Name or 55N Turn around Time Display Previously Yiewed Results B O Results By Account 3 E Search Results INQUIRY TEST GROUP INTERNAL USE Mew Results From DESISF2004 through GEMi EXECUTIVE LIMO SERVICE One result found Page 1 E Specimen CCF Status N2. May 26 2004 Welcome dema userdlabone cam Horne Logot Logoff Continue with logoff yes Use of this system is reserved for authorized personnel only Any unauthorized access attempted or gained will be treated as a security violation As a registered user you acknowledge that you requested and authorized LabOwe Inc to transmit information to you via the Internet and that you also assume the responsibility for the confidentiality and security of this information Since delivery of information via the Internet is by best effort LabOnre Inc cannot guarantee delivery of information beyond delivery to our Internet provider Welcome to MemberSolutions Hours of Availability Sunday Saturday 4 00am midnight 7 5 7 contact Us LabOne Searching for Results You can search for results within a 90 day time range by specimen ID name or social security number To search for a result enter your search criteria in the appropriate field s under the On Demand Search section from the result list web page You must enter complete criteria you Cannot perform partial searches C LabOw gt May 26 2004 Welcome demo user labone com On Demand Search oO Reports Specimen Y or Last Name or 5H Collection Site Errors m Images Statistical Summaries Turn around Time O Results By Account Search Contact Us labOne Toxicology Toxicology Main Menu The Member Solution
3. Member Solutions User s Manual Version 1 0 June 2004 Copyright Notice This publication is produced and distributed by LabOne Inc to specify the content and format of electronically transmitted business information Permission to reproduce and distribute internally in its unaltered form is hereby granted by LabOne Inc LabOne Inc 10101 Renner Boulevard Lenexa Kansas 66219 9752 913 888 1770 2004 LabOne Inc TABLE OF CONTENTS OV CIVIC PE O o A 1 Overview of Member Solutions ui naa tence E a N cles aiee 1 A c ta oacacitn 0 Saale coe arden So cel vc pec tales else exo seat sn am ante etic battyan Geltan tt naebea en Cu sna saaea ne E 2 Setting Password for New Users 000 ii eon eae eae ace eal 2 REeseling your PassWord insista 2 LOO Md On ee Ne a gs ee 4 loto all gle APN a E 0 ce etree en eter cree cnr an OS 5 Searching Or RESUS od yout 6 TOXICOIOO Masnatura ici 6 FOXICO OO YM Menta dad 6 Retrieving Results DY ACCOUNT ienris itoestalosaseanactilageane dose a a 7 LS LIS Vhs Made S ninani a a a e a a 9 Generating Collection Site Errors RepoOlt oocccccncccccoccnnnccnnnncccnoconnccnnnnnnnononancnnnnnnnnonnnannennnnnononnns 9 Generating Stasica SUMMA Sri id endo ceca dio 10 Generating Turn around Time Reports oocccnccccccccconnccnnnccncnnonnncnnnnnononanncnnnnnnnonnnnnnennnnnononnnans 12 o sce cesta cetacean ce Satan nena ale a Ste aaa nea tena ascent ante 12 INCA Mam MA 12 Retrieving Results by Account
4. cccccoccnnccconcncoconcnnoconnnococnononnonconononnnnnonannnnononnnnnnonnnnnnnancnnonaness 13 Member Solutions User s Manual MOD June 2004 Overview Overview of Member Solutions LabOne s Member Solutions Web Site provides clients of LabOne with a secure single point of access to Clinical and Toxicology lab results account and testing information lts current features allows entitled users to e View and print laboratory testing results e Sort all results by Name Date Social Security Number Specimen ID and Result Status Toxicology only e Search the result data by Specimen ID Name and Social Security Number e View and print high quality images of Toxicology Chain of Custody Forms e View 90 day history of reported results e View and print Toxicology account statistical data e View Toxicology laboratory result turn around times e View reports on Toxicology collection site errors Lab One Inc Member Solutions User s Manual MOD June 2004 Tasks Setting Password for New Users To set a password for a new user perform the following steps 1 From the New User web page http members labone com newuser enter your user ID and password in the appropriated boxes C LabOw gt Hew User Welcome to MemberSolutions This page enables you to set your initial password that you will use to access LabOne s MemberSolutians website Please follow these steps Enter your user ID in the fallowing field
5. LabOne 1 From the Log On page htip members labone com click the Reset Password hyperlink The Reset Password page is displayed LabOne Inc Reset Password User ID o n Please Read A temporary password will be created and sent to vou at the e mail address entered above Please wait to receive this e mail BEFORE attempting to log on to Membersolutions The e mail that you will receive will contain directions for changing your password and logging on ta Membersolutions Contact Us CLabOw gt Use of this system is reserved for authorized personnel only Any unauthorized access attempted or gained will be treated as a security violation As a registered user you acknowledge that you requested and authorized LabOpe Inc to transmit information to you via the Internet and that you also assume the responsibility for the confidentiality and security of this information Since delivery of information via the Internet is by best effort LabOne Inc cannot guarantee delivery of information beyond delivery to our Internet provider Welcome to Membersolutions Hours of Availability Sunday Saturday 4 00am midnight lt S T labne Member Solutions User s Manual MOD June 2004 In the User ID box enter your user name and then click Submit The Log On page is displayed A random password is created and e mailed to you NOTE Wait until you receive the e mail containing your temporary passwo
6. 4 or email SAT Client Services Click icon above for report Color denotes report type privacy statement labOne 11 Member Solutions User s Manual MOD June 2004 NOTE The color of the icon denotes the report type Standard Report Low Volume Report No Volume Report Generating Turn around Time Reports To generate an Average Turn around Time Report perform the following steps 1 From the Toxicology main menu on the left select Turn around Time under Reports The right side of the page displays list and text boxes for you to specify the criteria for your report Note that it may take a few seconds for the right side of the page to display C LabOwD a gt a May 26 2004 Welcome demo usermlabone com Home Logo m Images Toxicology gt Average Turn Around Time Report O Reports Collection Site Errors Enter A Specific Company ID Statistical Summaries Turn around Time Or Select The Company Below As O Results T COMPANY NAME COMPID BILL TO By Account To 05 26 2004 Li For Records Processed From 05 01 2004 12 Please Note this query may take a few seconds to run Search contact Us laobOne 2 Inthe Enter A Specific Company ID box enter the company ID Alternatively if you want to select a company from a list make a selection from the Or Select The Company Below As list 3 Under For Records Processed enter the date range in the From and In boxes Alternatively you c
7. ame 55 Collected Reported 22894709 Not Given 05 16 2004 o5 24 2004 GEM2 EXECUTIVE LIMO SERVICE 3 results found displaying all results Page 1 E Specimen CCF Status Name 55 Collected Reported DO 12412772 B Davies Tony 05 20 2004 05 22 2004 Dl 12412771 Baker Lucy 05 20 2004 05 22 2004 DT 124127707 Allen Steve ae 05 20 2004 o5 22 2004 Selected Results Selected CCFs Index Back to Account List Contact Us LabOne If you want to view all results in the past 7 days previously viewed and not viewed results select the Display Previously Viewed Results check box and click Submit The results that you have previously viewed are displayed in blue while the other results are displayed in black To view results for a specimen ID click that specimen ID To view the Chain of Custody Form for a specimen ID click El next to the appropriated specimen ID From this list of results you can perform other tasks listed below e Sort columns in both ascending and descending order e Search for results within a 90 day time range for a specific specimen name or social security number The search criteria must be exact you cannot use partial criteria or wildcards For more information on performing searches see the Searching for Results topic Member Solutions User s Manual MOD June 2004 e Print selected results by clicking 2 selected Results You can select a result by clicking the check box M next to th
8. an select the date from a calendar by clicking the calendar icon next to the From box and then the In box 4 Click the Submit button to submit your query The Average Turn Around Time Report is displayed Note that it may take a few seconds for the report to display Clinical Clinical Main Menu The Member Solutions Clinical main menu contains the following commands LabOne Inc 12 Member Solutions User s Manual MOD June 2004 Menu Selection This menu selection enables the user to retrieve a list of all results By Account for all company codes that they are authorized to see From this list the user can view and or print the actual lab result Menu Description Enables you to search for results within a 90 day time range by Search specimen ID name or social security number Retrieving Results by Account To retrieve results by account perform the following steps 1 From the Clinical main menu on the left select By Account under Results Under Clinical Accounts a list of group codes is displayed m CLabOne gt a f 7 i e 5 May 28 2004 Welcome test labone cam O Results Enter Account By Account eee Clinical Accounts TEST INQUIRY TEST GROUP INTERNAL USE 2 Accounts with Reported Results Accounts Selected AESS EXECUTIVE LIMO SERVICE AETI FEECUTIVE LIMO SERVICE Prez CUAL bo ec matine OO TES Contact Us LabOne 2 Click the group code to view the associated account numb
9. at result e Print selected CCFs by clicking amp selected CCFs You can select a CCF by clicking the check box next to that result e Print an index of all results by clicking amp Index 9 To return to Account List click the Back to Account List hyperlink at the bottom of the web page Retrieving Images You can retrieve scanned CCFs Chain of Custody Forms for a specified specimen ID display the retrieved image and print the retrieved image To retrieve a CCF by specimen ID perform the following steps 1 From the Toxicology main menu on the left select Images The On Demand Search section is displayed for you to find the CCFs for a specified specimen ID m CLabOne gt _ f May 26 2004 Welcome demo user labone cam Home Logoff oO Images On Demand Search Reports Specimen i Collection Site Errors Statistical Summaries Turn around Time O Results By Account Search Contact Us LobOne 2 In the Specimen box under On Demand Search enter the specimen ID for the CCFs that you want to retrieve 3 Click Submit to display the CCF for the specified specimen ID NOTE If you are not authorized to view the CCF for the specified specimen ID the system will not display that CCF Generating Collection Site Errors Report To generate a Collection Site Errors Report perform the following steps 1 From the Toxicology main menu on the left select Collection Site Errors under Reports Th
10. e right side of the page displays list and text boxes for you to specify the criteria for your report Note that it may take a few seconds for the right side of the page to display Lab One Inc 9 Member Solutions User s Manual MOD June 2004 CLabOm gt gt fl May 26 2004 Welcome derno user labone com Home Logoff images Toxicology gt Collection Site Error Report O Reporte Collection Site Errors Enter A Specific Company ID Statistical Summaries Turn around Time Or Select The Company Belov As O Results y COMPANY NAME COMPIO BILL TO By Account Beer ae For Records Processed A From 05 01 2004 To 05 26 2004 oe Please Mote this query may take a few seconds to run Contact Us LabOne 2 Inthe Enter A Specific Company ID box enter the company ID Alternatively if you want to select a company from a list make a selection from the Or Select The Company Below As list 3 Under For Records Processed enter the date range in the From and In boxes Alternatively you can select the date from a calendar by clicking the calendar icon next to the From box and then the In box 4 Click the Submit button to submit your query The Collection Site Errors Report is displayed Note that it may take a few seconds for the report to display Generating Statistical Summaries To generate a Statistical Summaries Report perform the following steps 1 From the Toxicology main menu on the left selec
11. ers You can select 1 50 accounts at a time by using the CTRL or Shift keyboard button NOTE 50 accounts are the maximum number of accounts you can select 3 If you know the specific account number enter it in the Enter Account box and then click the Submit button next to it Lab One Inc 13 Member Solutions User s Manual MOD June 2004 4 Click Submit to show all the results for the selected accounts that you have not viewed in the past 7 days May 25 2004 O Collection Sites m Images m Reports Collection Site Errors Statistical Summaries Turn around Time O Results By Account Search Contact Ls welcome C LabOne gt test m labone com On Demand Search m Enter Date Range Start May 21 2004 ga End May gt 23 2004 EE and or Specimen Y or Last Name or SSH Display Previously Viewed Results E Results CENTRAL PLAINS LABORATORIES AESS M LET MD CPL 21 results found displaying 1 to 10 Requisiton Date of Birth Collected lw 24972084 Rafft Rae 11 05 2002 osf2erf2o0o04 o5 28 2004 e 24972076 Tevo Reba 08 20 1956 05 27 2004 05 28 2004 L 54972055 Fry Matt 09 05 1936 05 27 2004 05 28 2004 Si Selected Results Back to Account List LabOne 5 If you want to view all results in the past 7 days previously viewed and not viewed results select the Display Previously Viewed Results check box and click Submit The re
12. gt Log On User ID pa Password A ooo ETT Use of this system is reserved for authorized personnel only Any unauthorized access attempted or gained will be treated as a security violation As a registered user you acknowledge that you requested and authorized LabOwe Inc to transmit information to you via the Internet and that you also assume the responsibility for the confidentiality and security of this information Reset Password Since delivery of information via the Internet is by best effort LabOne Inc cannot guarantee delivery of information beyond delivery to our Internet provider Welcome to Hembersolutions Hours of Availability Sunday Saturday 4 00am midnight lt S T Verisign secure Site Click towerity Contact Us LabOne 2 Inthe User ID box enter your user ID 3 Inthe Password box enter your password 4 Click Submit to enter the Member Solutions web site Logging Off To log off of the Member Solutions web site perform the following steps 1 From any pages in the Member Solutions web site click Logoff at the top left side of the page The Logoff page is displayed 2 From the Logoff page you are prompted to confirm that you want to log out of the Member Solutions web site Click Yes to log out 3 Ifyou are not ready to log out click No to return to Member Solutions homepage Lab One Inc Member Solutions User s Manual MOD June 2004 C LabOn gt
13. m Next you will need to enter the password that you want to use in the next two fields The second field is a password confirmation field so be sure to re enter your password exactp as it was entered in the first field m Finally click on the submit button After your initial password has been set you will continue to use this password for the next 90 days At that time you will be prompted to change your password Welcome to HemberSolutons Contact Us lobOne 2 Click Submit to set the password and enter the Member Solutions web site Resetting your password To reset your password perform the following steps LabOne Inc Member Solutions User s Manual MOD June 2004 n em ber S lut Use of this system is reserved for authorized personnel only Any unauthorized access attempted or gained will be treated as a security violation As a registered user you acknowledge that you requested and authorized LabOwe Inc to transmit information to you via the Internet and that you also assume the responsibility for the confidentiality and security of this information Reset Password Since delivery of information via the Internet is by best effort LabOne Inc cannot guarantee delivery of information beyond delivery to our Internet provider Welcome to Hembersolutions Hours of Availability Sunday Saturday 4 00am midnight lt S T Verisign secure Site Click towerity Contact Us
14. rd before proceeding After you receive the e mail containing your temporary password re enter your user name in the User ID box and the password from the e mail in the Password box NOTE The password is case sensitive You must enter the password exactly as it was sent to you minus the single quotes For example if the e mail had your password as AbCdEf you would enter AbCdEf in the password box Click Submit The Change Password page is displayed NOTE The current password box is already filled out this information came from the initial Log On page Do not change this field In the New Password box enter your new password and then re enter the same password in the confirm password box These two passwords must be identical Once you have entered your password in both the new password and confirm password boxes click Submit When you see your customized menu you have successfully set your password From now on you will use this password whenever you access LabOne s Member Solutions web site Your password will expire every 90 days Thus you will be guided back through the change password process and asked to pick a new password for the next 90 days Logging On To log onto the Member Solutions web site perform the following steps 1 Lab One Inc Open your Internet Explorer and go to the Member Solutions URL http members labone com Member Solutions User s Manual MOD June 2004 C LabOw
15. s Toxicology main menu contains the following commands Enables you to retrieve the associated image s by entering a mages i i l specimen number and then print them if needed C LabOne Inc 6 Member Solutions User s Manual Collection Site Errors Statistical Summaries Turn around Time MOD June 2004 Enables you to generate reports that show errors by collection site by selecting the account number and date range Opens a separate web page enabling you to generate DOT and non DOT statistical reports by selecting account codes and 6 month periods Enables the user to generate reports that show LabOne s testing turnaround times by selecting account number and date range Pata By Account This menu selection enables the user to retrieve a list of all results for all company codes that they are authorized to see From this list the user can view and or print the actual lab result and the associated image s Search Enables you to search for results within 90 day time range by specimen ID name or social security number Retrieving Results by Account To retrieve results by account perform the following steps 1 From the Toxicology main menu on the left select By Account under Results Under Toxicology Accounts a list of group codes is displayed C LabOne gt May 26 2004 Welcome demo userdlabone com Horne Logoff O Images Enter Account O Aer Toxicology Accounts
16. sults that you have previously viewed are displayed in blue while the other results are displayed in black To view results for a requisition click that requisition From this list of results you can perform other tasks listed below e Sort columns in both ascending and descending order e Search for results within a 90 day time range for a specific name or social security number The search criteria must be exact you cannot use partial criteria or wildcards For more information on performing searches see the Searching for Results topic e Print selected results by clicking amp selected Results You can select a result by clicking the check box M next to that result To return to Account List click the Back to Account List hyperlink at the bottom of the web page 14
17. t Statistical Summaries under Reports The Dot Reports web page is displayed for you to specify the criteria for your report Note that it may take a few seconds for the right side of the page to display Lab One Inc 10 Member Solutions User s Manual MOD June 2004 LabOne Inc f CLabOre gt May 26 2004 Welcome demo usertmlabone com Enter Billing Account Code EA Please enter your Billing Account Code number and click submit Select Reporting Period s Any results for your search will appear in this box i 2 2003 M 1 2003 2 2002 O 1 2002 Please report any errors to SAT Client Services If you have any questions please contact your SAT Representative by calling 1 800 728 4064 or email SAT Client Services privacy statement lobOne In the Enter Billing Account Code box enter your bill account code number Under Select Reporting Period s select the checkbox next to one or more reporting periods Click Submit A list of reports is displayed on the right Click the icon next to the report that you want to view CLabOw gt May 26 2004 Welcome demo user labone com Enter Billing Account Code Result List For Account GEM 1 records i El SEM HOWOLUME Second Half 2003 Select Reporting Period s M 2 2003 Tr 1 2003 C 2 2002 O 1 2002 subrnit Please report any errors to SAT Client Services If vou have any questions please contact your SAT Representative by calling 1 800 728 406
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