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HP EliteBook 820 G1 Notebook PC

1. Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 Remove the display assembly 1 Release the display panel cable from the routing clips 1 and channel built into the base enclosure 2 Release the wireless antenna cables from the routing clips 2 and channel built into the base enclosure Component replacement procedures 67 3 Remove the four Phillips PM2 5x4 5 screws 1 that secure the display assembly to the base enclosure 4 Remove the display assembly 2 5 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 730544 001 68 Chapter 6 Removal and replacement procedures for Customer Self Repair parts 6 fitis necessary to replace the display panel a Remove the six Phillips PM2 0x3 25 screws 1 that secure the display panel to the display enclosure A CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 2 and swing it up and forward until it rests upside down
2. M O A 126 Non volatile memory usage ess a peo etre pP order ec rin Poe NX Pe Ie p Febr vam da er eer SUME caRds 128 OuesHons arid Ko SET 131 11 Power cord set requirements aie eite ERR Ih ER PATE FA IE EPA SUELE IU ER FEL EET DA EAE ede IN ERR PER KE 132 Requirements for all countries coeur diei psit ed pppibrund due u pe ub chocs tne b banni bua DE RUM oai rn tau Eod 132 Requirements for specific countries and regions ssssssssseeeeeee 132 12 0 ET 134 qut c m 135 viii Product description Category Product Name Description HP EliteBook 820 G1 Notebook PC Processor e Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB 13 cache 15 W e Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB 13 cache 15 W e Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB 13 cache 15 W e Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W Chipset Intel processor controller hub PCH soldered on circuit SoC Panel 12 5 in Premium AntiGlare AC high definition HD light emitting diode LED 1366x768 UWVA typical brightness 300 nits ultraslim 1 2 mm 50 CG eDP display panel with and without webcamera 12 5 in AG HD LED 1366x768 SVA typical brightness 200 nits ultraslim 1 2 mm 45 CG eDP display panel with and without w
3. sseseussss 94 Dynamically choosing a boot device using the f9 prompt 95 Setting a MultiBoot Express prompt ccccscccceesseeeeeseeeeeseeeeees 95 Entering MultiBoot Express preferences sseeess 96 Using HP PC Hardware Diagnostics UEFI select models only sssee 96 Downloading HP PC Hardware Diagnostics UEFI to a USB device 97 Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 98 Using Computer Setup ceeeeeceeeeeceececcceeeeaeeneeeeeeeeecceeceeeceeeeeeaaeeqneeeeesereeeeeeeees 98 Starting Computer SetUp i3 eee tee rhon o Pen ada eee o e ten Paene tenet 98 Navigating and selecting in Computer Setup sssssseeee 98 Restoring factory settings in Computer Setup sssssssseee 99 Updating th BIOS ENNIO REOR Po 100 Determining a BIOS version susc tubes cre sabe ptvOs UP ha Pim pa ADI dM QUEUG 100 Downloading a BIOS update for Windows 7 ssesse 101 Using IE REIR E E E este 102 About the boot device order igi iiosssseppassemeus tell nett petri e cni i riens aiu rehus ida 102 Choosing MultiBoot preferences cccccecescceeseseeeeeeneeeeseeeeeeeeeeeeeeneeeeeeeas 102 Setting a new boot order in Computer Setup sssssssse 102 Dynamically choosing a boot device using the f9 prompt 103 Setting a MultiBoot Express pr
4. Remove the speaker assembly 1 Release the four clips 1 built into the top cover that secure the speaker assembly to the top cover 2 Remove the speaker assembly 2 Reverse this procedure to install the speaker assembly Component replacement procedures 87 Power button board Description Spare part number Power button board includes left and right speakers and cables 730552 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 b Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 e System board see System board on page 82 Remove the power button board 1 Remove the two Phillips PM2 0x3 25 screws 1 that secure the power button board to the top cover 88 Chapter 6 Removal and replacement procedures for Customer Self Repair parts 2 Remove the power button board 2 and cable Reverse this procedure to install the power button board Component replacement procedures
5. 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Applications gt Tools gt Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files Linux 123 5 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored Under Restore Point click the time and date of the backup NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery 124 Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image using an installed or an external DVD RW optical drive Ef NOTE Your computer may not come equipped with an internal optical drive In order to create the HP Factory Image you may nee
6. 55 microphone location 7 product description 2 microphone jack 15 microphone module removal 70 spare part number 24 35 71 microphone mute light 11 MiniCard solid state drive product description 2 model name 1 mouse spare part numbers 28 30 31 mute light 11 N network jack 15 num lk key 10 num lock light 11 numeric keypad 10 o operating system product description 5 P packaging guidelines 40 plastic parts service considerations 37 Plastics Kit components 26 spare part number 26 35 pointing device product description 4 pointing stick 12 pointing stick button 12 ports DisplayPort 15 docking 15 external VGA monitor 14 product description 3 USB 3 0 15 USB 3 0 charging 14 power button 9 power button board removal 88 spare part number 21 34 88 power connector 15 power cord set requirements 132 spare partnumbers 28 30 power light 11 13 power requirements product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 docking 3 Ethernet 2 external expansion 3 flash cache 2 graphics 1 hard drive 2 keyboard 4 memory module 1 microphone 2 MiniCard solid state drive 2 operating system 5 pointing device 4 ports 3 power requirements 4 primary storage 2 processor 1 product name 1 security 4 serviceability 6 solid state drive 2 video 2 wireless networking 3 product name 1 R removal replacement procedures 42 6
7. 730554 001 Fingerprint reader board includes bracket and cable 730555 001 Speaker assembly includes left and right speakers and cables 730556 001 Heat sink includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 730557 001 System board equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 730557 501 System board equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 730557 601 System board equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 730558 001 System board equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 730558 501 System board equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes
8. MultiBoot and HP PC Hardware Diagnostics UEFI 99 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining a BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter 100 Chapter 7 Computer Setup BIOS Downloading a BIOS update for Windows 7 A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the
9. Use a pointing device or the arrow keys to select Main System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Main Ignore Changes and Exit and then press enter Chapter 7 Computer Setup BIOS Downloading a BIOS update for Windows 8 A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 Follow the on screen instructions E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 4 Atthe download area f
10. back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key 4 Follow the on screen instructions Chapter 9 Backup and recovery After the installation is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you I IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory E NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right uppe
11. 89 7 Computer Setup BIOS Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 90 Chapter 7 Computer Setup BIOS Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the ite
12. A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 39 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static cha
13. PE redeo ovd rU a ai Fi FoU VUE Trip TERN 37 Cables and connectors quteseteqnatiivtidsiaepekdrmeabebhssun pte ikvabo eti Vil vd em Dd hei Pri 38 Drive handling I ITE ET TT T 38 Gr unding Ue oss coro ercir etra EE rares a aeaiia KE o Eaa RON Padua xr Rin Bec imb va M ra ciu 39 Electrostatic discharge deameade scseipe satire P rnt dean en nae ptu pat baud bn ao a uoa pi ana a 39 Packaging and transporting guidelines eee 40 Workstation guidelines cccccccccessseceeeeeteceeeenseeeesnseeeessneeeeees 40 5 Removal and replacement procedures for Customer Self Repair parts 42 Component replacement procedures sssssssssssssseseeeeeee eene nennen enn 42 Semice COVET aonni D Plone E EE E EEES 42 ecl ORC 44 ard ANVE NNNM ITE TT OO 46 AV Fis ane LT sse amisit frate Gus Pu oae metimur ro aetas ars bldusas tese e f imas rae bruits 49 ker ep MIC 51 pg M cn M 53 Memory TEN sabre toris ora tea osaeerie tue end detaltlleedvoapc EE E EEE EEEN 55 e eo ro BRI E T Om 56 6 Removal and replacement procedures for Customer Self Repair parts 62 Component replacement procedures 1 reete ret eem eR VE un I REI YY SUNT YN NER URS A In N ME Y eda RUE 62 RIC bahen sects ER EU NN NO NER Mc XH 62 Hu 63 Display dssembbiS sb spa ente ti done D
14. adhesive 730542 001 Microphone module includes double sided adhesive 730795 001 3 Display panel 12 5 in AG HD LED UWVA display panel 730536 001 12 5 in AG HD LED SVA display panel 730535 001 4 Display Hinge Kit includes left and right display hinges 730543 001 24 Chapter 3 Illustrated parts catalog Item Component Spare part number 5 Display Cable Kit includes display panel cable and webcamera microphone 730537 001 module cable Display Antenna Kit includes 730560 001 6 WLAN antenna cables and transceivers 7 WWAN antenna cables and transceivers 8 Display enclosure 730561 001 Display Panel Support Kit not illustrated includes display enclosure WLAN 730538 001 antenna cables and transceivers and WWAN antenna cables and transceivers Display assembly components 25 Plastics Kit am 0 Item Component Spare part number Plastics Kit includes 730562 001 1 Card reader bezel 2 Display cable connector bracket 3 Fingerprint reader cover 4 RJ 45 cover 5a Service cover release latch actuator 5b Service cover release latch arm Service cover release latch spring not illustrated 26 Chapter 3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter an
15. and pointing stick for use in Slovenia includes backlight cable and keyboard cable 730541 BB1 Keyboard with backlight and pointing stick for use in Israel includes backlight cable and keyboard cable 730541 BG1 Keyboard with backlight and pointing stick for use in Switzerland includes backlight cable and keyboard cable 730541 D61 Keyboard with backlight and pointing stick for use in India includes backlight cable and keyboard cable 730541 DB1 Keyboard with backlight and pointing stick for use in Canada includes backlight cable and keyboard cable 730541 DD1 Keyboard with backlight and pointing stick for use in Iceland includes backlight cable and keyboard cable 730541 FL1 Keyboard with backlight and pointing stick for use in the Czech Republic and Slovakia includes backlight cable and keyboard cable 730541 FP1 Keyboard with backlight and pointing stick for use in Northwest Africa includes backlight cable and keyboard cable 730542 001 Webcamera microphone module includes double sided adhesive 730543 001 Display Hinge Kit includes left and right hinges and hinge brackets 730544 001 Display bezel 730547 001 Fan includes cable 730548 001 Top cover 730549 001 TouchPad includes cable 730550 001 Rubber Kit includes base enclosure rubber screw covers 730551 001 Base enclosure includes RJ 45 cover rubber feet and service cover eject latch assembly 730552 001 Power button board includes cable 730553 001 Screw Kit
16. computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice Z WARNING To reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flot surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents Braduct description auucsixe nioxvbt bebo bbEXEREMAPVOEEE RUE E EREEE FEE EEEEEEEMA VER L EARS EARER XE NER CH PM AERA PAM SEXES SUA 1 2 External component identification Lee ecce eee e eese eee eee ee eene ee nene ntes stesse esee esten 7 B UM c RES 7 Butt
17. computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions ar
18. determine if Customer Self Repair is supported in your location Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 54 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement RTC battery Description Spare part number RTC battery includes cable and double sided adhesive 702853 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 Remove the battery see Battery on page 44 Fo M o r o Remove the keyboard see Keyboard on page 56 62 Chapter 6 Removal and replacement procedures for Customer Self Repair parts Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the top cover The RTC battery is attached to the top cover with double sided adhesive 3 Remove the RTC battery and cable Reverse this procedure to install the RTC battery Top cover Descriptio
19. for Customer Self Repair parts 4 Remove the TouchPad and cable 3 Reverse this procedure to install the TouchPad Card reader board Description Spare part number Card reader board includes cable 730563 001 Before removing the card reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 Component replacement procedures 75 Remove the card reader board 1 Turn the top cover upside down with the front toward yov 2 Release the ZIF connector 1 to which the card reader board cable is attached and then disconnect the card reader board cable 2 from the system board 3 Turn the top cover upside down with the front toward yov 4 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the card reader board 5 Release the card reader board cable 2 through the opening in the top cover 6 Remove the t
20. in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 49037 AAT1 Power cord for use in the People s Repubic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 49037 l ADI Power cord for use in South Korea 3 pin black 1 83 m 49037 ART Power cord for use in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use in India 3 pin black 1 83 m 575921 001 HP docking station cable lock 591699 001 HP notebook combination lock 617450 001 HP DisplayPortto HDMI cable 634862 001 320 GB 7200 rpm SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 645193 001 320 GB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 674318 001 HP USB laser mouse 683802 001 500 GB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector
21. information see Using Windows 8 operating system media purchased separately on page 114 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately 114 NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible
22. media purchased separately on page 114 3 If the Windows partition and the Recovery Image partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Windows 8 113 Using f11 recovery tools CAUTION Using f1 1 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ej NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional
23. module WLAN module lightest solid state module but without fingerprint reader webcamera or WWAN module Operating voltage and current 19 5 V de 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 110 Chapter 8 Specifications 9 Backup and recovery Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options ET NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select t
24. only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Using Windows 8 operating system media purchased separately on page 114 Chapter 9 Backup and recovery Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type e and then click File Explorer m From the Start screen type c and then select Computer NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system
25. or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 98 Chapter 7 Computer Setup BIOS To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of th
26. replacement thermal material 730558 601 System board equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional system includes replacement thermal material 730559 001 System board equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB L3 cache 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 730559 501 System board equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 730559 601 System board equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional system includes replacement thermal material 730560 001 Display Antenna Kit includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 730561 001 Display enclosure 730562 001 Plastics Kit 730563 001 Card reader board includes cable 730564 001 Service cover with CCCO mark includes rubber feet 730565 001 180 GB SATA 3 solid state drive 730566 001 240 GB SATA 3 solid state drive 730567 001 256 GB SATA 3 SED solid state drive 730568 001 120 G
27. stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings e Select Start gt Control Panel gt System and Security gt Power Options e For more information see the HP Notebook Reference Guide 2 3 Speakers Wireless button Produce sound Turns the wireless feature on or off but does not establish a wireless connection 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Buttons and fingerprint reader select models only 9 Keys 10 OO POGOJE Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or other keys 3 Windows logo key Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric When the keypad is turned on it can be used like an external numeric keypad keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num lk key Turns the embedded numeric keyp
28. these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 5 Remove the battery see Battery on page 44 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling the module away from the slot at an angle FO ow 4 Reverse this procedure to install a memory module Component replacement procedures 55 Keyboard 56 For use in country Spare part number For use in country Spare part number or region or region Keyboard with backlight includes backlight cable and For use in the Netherlands 73054 1 B31 keyboard cable For use in Belgium 730541 A41 For use in Northwest Africa 730541 FP1 For use in Brazil 730541 201 For use in Norway 730541 091 For use in Bulgaria 730541 261 For use in Portugal 730541 131 For use in Canada 730541 DB1 For use in Romania 730541 271 For use in the Czech Republic 730541 FL1 For use in Russia 730541 251 and Slovakia For use in Denmark 730541 081 For
29. to data to this this memory memory are not and is made publicly available available but through newer can be versions of the obtained from driver if the the silicon flash requires vendor an upgrade 802 11 WLAN 4 KBytes to 8 No Yes Stores Programmed at A utility is EEPROM KBytes configuration the factory required for and calibration Tools for writing writing data to data data to this this memory memory are not and is typically made public not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcamera 64 KBits No Yes Store Using a utility A utility is webcamera from the device required for configuration manufacturer writing data to and firmware that can be run this memory from Windows and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512 KBytes Yes Yes Stores By enrolling in Only a digitally reader flash fingerprint HP ProtectTools signed templates Security application can Manager make the call to 130 Chapter 10 Statement of Volatility write to the flash Questions and answers 1 How can the BIOS settings be restored returned to default settings d Turn on or restart the computer and press F10 when prompted near the bottom of the display Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then pres
30. your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 15 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service cover Ej NOTE The service cover spare part kit includes rubber feet Description Spare part number For use on computer models with CCCO mark 730564 001 For use on computer models without CCCO mark 745307 001 For use on computer models with RCTO 745308 001 Before removing the disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Remove the service cover 1 Turn the computer upside down with the rear toward yov 2 Slide the service cover release latch 1 to gain access to the service cover security screw 3 Remove the Phillips PM2 0x4 5 security screw 2 if present E NOTE The service cover includes a threaded receptacle
31. 041 Keyboard with backlight and pointing stick for use in France includes backlight cable and keyboard cable 730541 051 Keyboard with backlight and pointing stick for use in Germany includes backlight cable and keyboard cable 730541 061 Keyboard with backlight and pointing stick for use in Italy includes backlight cable and keyboard cable 730541 071 Keyboard with backlight and pointing stick for use in Spain includes backlight cable and keyboard cable 730541 081 Keyboard with backlight and pointing stick for use in Denmark includes backlight cable and keyboard cable 730541 091 Keyboard with backlight and pointing stick for use in Norway includes backlight cable and keyboard cable 730541 131 Keyboard with backlight and pointing stick for use in Portugal includes backlight cable and keyboard cable 730541 141 Keyboard with backlight and pointing stick for use in Turkey includes backlight cable and keyboard cable 730541 151 Keyboard with backlight and pointing stick for use in Greece includes backlight cable and keyboard cable 730541 161 Keyboard with backlight and pointing stick for use in Latin America includes backlight cable and keyboard cable 730541 171 Keyboard with backlight and pointing stick for use in Saudi Arabia includes backlight cable and keyboard cable 730541 201 Keyboard with backlight and pointing stick for use in Brazil includes backlight cable and keyboard cable 730541211 Keyboard with backlight and po
32. 2 right side components 15 RJ 45 jack 15 RTC battery removal 62 spare partnumber 21 31 62 Rubber Kit spare part number 22 34 S Screw Kit spare part number 29 34 security cable slot 14 security product description 4 service considerations cables 38 connectors 38 plastic parts 37 service cover location 16 removal 42 spare part numbers 36 42 service cover release latch 16 serviceability product description 23 35 SIM spare part number 28 31 smart card reader 14 solid state drive precautions 38 primary storage 2 removal 51 spare part numbers 22 28 35 36 51 speaker assembly removal 86 spare part number 21 34 86 speakers location 9 specifications 110 system board removal 82 spare part numbers 21 35 36 82 T tools required 37 top cover removal 63 spare part number 21 34 63 TouchPad removal 74 spare part number 22 34 74 TouchPad button 12 TouchPad components 12 TouchPad on off button 12 TouchPad zone 12 transporting guidelines 40 U USB 3 0 charging port 14 USB 3 0 port 15 v vents 14 16 video product description 2 volume mute button 9 Ww webcamera light 7 webcamera location 8 webcamera microphone module removal 70 spare part number 24 34 71 Windows logo key 10 wireless antenna location 7 removal 72 73 spare part number 25 35 73 wireless button 9 wireless light 11 13 wireless networking product description 3 WLAN module removal 53 spare pa
33. 2 11 ac 2x2 WiFi Bluetooth 4 0 WLAN module 714749 001 HP Mobile Connect SIM module 717377 001 3 cell 26 WHr 2 50 AHr Li ion battery 717378 001 3 cell 46 WHr 4 15 AHr Li ion battery 717381 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi Bluetooth 4 0 Combo Adapter 717382 001 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi adapter 718549 001 HP business slim top load carrying case 718550 001 HP business top load carrying case 723895 001 HP hs3110 HSPA Mobile Broadband Module 730535 001 12 5 in AG HD LED SVA display panel 730536 001 12 5 in AG HD LED UWVA display panel 730537 001 Display Cable Kit includes display panel cable and webcamera microphone module cable 730538 001 Display Panel Support Kit includes display enclosure WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 730539 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector adapter and screws 730540 001 Keyboard with pointing stick for use in the United States includes keyboard cable 730540 031 Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable Sequential part number listing 3 32 Spare part number Description 730540 041 Keyboard with pointing stick for use in France includes keyboard cable 730540 051 Keyboard with pointing stick for use in G
34. 30540 AB1 Keyboard with pointing stick for use in Taiwan includes keyboard cable 730540 AD1 Keyboard with pointing stick for use in South Korea includes keyboard cable 730540 B31 Keyboard with pointing stick for use in the Netherlands includes keyboard cable 730540 871 Keyboard with pointing stick for use in Sweden and Finland includes keyboard cable 730540 BA1 Keyboard with pointing stick for use in Slovenia includes keyboard cable 730540 BB1 Keyboard with pointing stick for use in Israel includes keyboard cable 730540 BG1 Keyboard with pointing stick for use in Switzerland includes keyboard cable 730540 D61 Keyboard with pointing stick for use in India includes keyboard cable 730540 DB1 Keyboard with pointing stick for use in Canada includes keyboard cable 730540 DD1 Keyboard with pointing stick for use in Iceland includes keyboard cable 730540 FL1 Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable 730540 FP 1 Keyboard with pointing stick for use in Northwest Africa includes keyboard cable 730541 001 Keyboard with backlight and pointing stick for use in the United States includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 730541 031 Keyboard with backlight and pointing stick for use in the United Kingdom and Singapore includes backlight cable and keyboard cable 730541
35. A only in Asia Pacific countries and regions and the People s Republic of China e FreeDOS 2 0 e SuSE Linux Enterprise SLED 11 service pack 2 64 bit not available on computer models equipped with WWAN capability Restore Media DRDVD e DRDVD Microsoft Windows 8 1 available with any Windows 8 1 operating system required with any Windows 8 1 downgrade operating system e DRDVD Microsoft Windows 8 available with any Windows 8 operating system required with any Windows 8 downgrade operating system e Microsoft Windows 7 available with any Windows 7 or Windows 8 downgrade operating system e SRDVD SuSE Linux Enterprise SLED service pack 2 64 bit available only with FreeDOS 2 0 and SuSE 6 Category Description Operating system Restore Media OSDVD continued e Microsoft Windows 8 1 and 8 Professional 64 bit include in Windows 8 1 and 8 downgrade operating system AV only do not include for Asia Pacific countries or regions or the People s Republic of China e Microsoft Windows 8 64 bit for service only e Microsoft Windows 8 Country Specific 64 bit for service only e Microsoft Windows 8 Emerging Market 64 bit for service only e Microsoft Windows 7 Home Basic 32 bit available with any Microsoft Windows 7 Home Basic loc except for Asia Pacific countries or regions or the People s Republic of China e Microsoft Windows 7 Home Premium 64 and 32 bit available with any Microsoft Windows 7 Profession
36. ATA 3 solid state drive 745307 001 Service cover without CCCO mark includes rubber feet 745308 001 Service cover for RCTO includes rubber feet Chapter 3 Illustrated parts catalog 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screw driver e Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 37 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cabl
37. B mSATA 3 solid state drive 730795 001 Microphone module Sequential part number listing 35 36 Spare part number Description 730946 001 500 GB 5400 rpm SATA FIPS 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 731066 001 System board equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 731066 501 System board equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 731066 601 System board equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional system includes replacement thermal material 731550 001 Broadcom 802 11 a b g n 2x2 Bluetooth 4 0 Combo Adapter 732252 001 HP 2013 UltraSlim Docking Station 741524 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 Combo Adapter 743008 001 32 GB SATA 3 solid state drive 744716 001 128 GB S
38. Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi adapter Integrated wireless wide area network WWAN options by way of wireless module select models only Two WWAN antennas built into display assembly select models only Support for the following WWAN formats e HPlt4112 LTE HSPA Mobile Broadband Module e HPlt4111 LTE EV DO HSPA Mobile Broadband Module e HP hs3110 HSPA Mobile Broadband Module SIM slot user accessible External expansion SD media reader slot Support for SD SDHC SDXC Push push insertion removal SIM slot populated with WWAN tool less user accessible Ports Docking e AC adapter HP Smart 4 5 mm barrel e Audio in mono microphone audio out stereo headphone combo jack e DisplayPort 1 2 e Docking e RJ45 Ethernet e USB 3 0 charging 1 e USB 3 0 2 e VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video HP 2013 UltraSlim Docking Station 4 Category Keyboard pointing devices Description Dual point spill resistant with drain keyboard with DuraKeys function keys and optional backlightFunction Keys Touchpad Requirements Glass with chemical etched surface on off button support for 2 way scroll Taps enabled as default Gestures enabled by default 2 finger scrolling 2 finger zoom pinch Power requirements Security Chapte
39. Chapter 7 Computer Setup BIOS To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the
40. HP EliteBook 820 G1 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2013 Document Part Number 723686 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See hitp www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on this
41. S pro DR A ee etree 67 TouchPad aec tocs dt a pret a xd cove td rm pA TOM MEUM E OUDNR 74 Cardreader DOOR zou koci bp ER E E PUN DR VPE D pP Td Red diat 75 pc Ei deer M ME RENE 78 Lubin RN MINER M E MM eect 80 Dust mr DOE cide ede EE A Ais bone E en set ee ta aie derum E 82 Fingerprint reader board oo oss soie cU CEPR IR EC RR SDN Ree n ER ERR ER RS rS RIEN 85 Sp gker assembly ss icmimari ai ie a i Co EE E e ten d Rata 86 Power Bufon Dodra sospes meiden a E a a a E pM edi EA RE 88 7 Computer Setup BIOS ccccccccssccccccsccccscccccccccccsccceseccececescssccceeceseccsscecsccssccesscsesses 90 Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 90 Using Computer Setupes a mee hr to pee e e an ete aeree reed rto pe Pe e oed 90 Starting Computer Setup seeeeeeeeeceeeeceeeeeeeceeeeeeeeeeeeaaeaeeeeeeeeeeeeeeeneaaa 90 Navigating and selecting in Computer Setup sssssssse 9 Restoring factory settings in Computer Setup cc ccccsesseeceeeseeeeeteeeeeseees 92 Updating the BIOS TE 92 Determining a BIOS version ssss 92 Downloading a BIOS update for Windows 8 ssssss 93 Using VAIN Ossett ambu pide dasa tati beds kae eU e tiu E 94 About the boot device order eset teer inrer hn dh ea aa 94 Choosing MultiBoot prelerelades uuo itae rrr MUR I P ber PP RP IRR UA 94 Setting a new boot order in Computer Setup
42. System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to
43. TouchPad 12 TouchPad on off 12 volume mute 9 wireless 9 c cables service considerations 38 caps lock light 11 card reader board removal 75 spare part number 21 35 75 carrying case spare part numbers 28 31 chipset product description 1 components bottom 16 buttons 9 display 7 fingerprint reader 9 front 13 keys 10 left side 14 lights 11 right side 15 TouchPad 12 computer major components 18 specifications 110 connectors service considerations 38 D Display Antenna Kit spare part number 25 35 display assembly removal 67 spare partnumbers 24 display bezel removal 68 spare partnumber 24 34 68 display components 7 display enclosure spare part number 25 35 Display Hinge Kit spare part number 24 34 72 display panel product description 1 removal 69 spare partnumbers 24 31 70 display panel cable removal 71 spare part number 25 31 71 Display Panel Support Kit spare part number 25 31 DisplayPort 15 DisplayPort to HDMI cable spare part number 28 30 docking port 15 docking station spare part number 28 36 docking product description 3 drives preventing damage 38 E electrostatic discharge 39 embedded numeric keypad 10 equipment guidelines 41 esc key 10 Ethernet product description 2 external expansion product description 3 external VGA monitor port 14 F fan removal 80 spare partnumber 22 34 80 fingerprint reader component 9 location 9 fingerprint reader b
44. Windows 8 operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB 731066 601 L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB 731066 501 L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz processor 3 00 MB 731066 001 L3 cache 15 W and a non Windows 8 operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB 730558 601 L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB 730558 501 L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz processor 3 00 MB 730558 001 L3 cache 15 W and a non Windows 8 operating system Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W and 730557 601 the Windows 8 Professional operating system Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W and 730557 501 the Windows 8 Standard operating system Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 15 W and a 730557 001 non Windows 8 operating system Before removing th
45. Windows recovery tools iuis err rrt co e a testi ris 113 Using f11 recovery TOG Ss scivesinesanisrasvieccecsasnbectedeinesatsyavesudivaunkindainnsaageatcsiensis 114 Using Windows 8 operating system media purchased separately 114 vii Using Windows Refresh for quick and easy recovery ssssssssss 115 Remove everything and reinstall Windows eese 115 Using HP Software Setup 4 cesotadqesvein eai ttd todos tbt ua Cetovitdnd eniin 116 bolus ric APRES HT 117 Creating recovery media with HP Recovery Disc Creator esseeee 118 Creating recovery media iss eoreoon rete ierat icrbonitvb Mie aget tn ima eR GnU tuU dE 118 Backing up your information saco ooo ers spinner tran ew began duet ta anota p eA cbr 118 Performing a system recovery icona exi HE AMA Nerei e I e re FO RE e het ro 119 Using the Windows recovery tools sssssssss 120 Using FUT recovery tools SaL esroctoscnrinsxorbetid aas ebletu tales te tamen ed eR perit 121 Using a Windows 7 operating system DVD purchased separately 122 Free I TEE 123 GS NN TAS Ug ce adiens Oogiivedion iari ee E E a E E EE EE bobina 123 Backing up your information vocas Nose I e EMI EHE ERINIERH SENE PIN ER ERI Nu tur e te ener 123 Performing a system FecaVely coscecacee videte abiere AUS rni pM ES dpa HERB rt bine I 124 Remove everything and reinstall SLED sss 125 IESU i dl Ee RRRRRR
46. ZIF connector 2 to which the fingerprint reader board cable is attached and then disconnect the fingerprint reader board cable from the system board Component replacement procedures 83 4 Disconnect the speaker cable 1 from the system board Remove the three Philllips PM2 0x3 0 screws 2 that secure the system board to the top cover 5 eo l l l U 6 Lift up on the right side of the system board 1 until it rests at an angle 7 Remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system board 84 Chapter 6 Removal and replacement procedures for Customer Self Repair parts Fingerprint reader board Description Spare part number Fingerprint reader board includes bracket and cable 730554 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 b Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 Remove the fingerp
47. a Trusted Platform Module and or fingerprint sensor one or two prompts will appear one to clear the TPM and the other to reset fingerprint sensor Press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT If the optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it Remove all power and system batteries for at least 24 hours Remove and retain the storage drive or clear the contents of the drive Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desi
48. ad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Chapter 2 External component identification frag TREE E ft CLIC OOO DOCE OD Item Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation 2 Caps lock light On Caps lock is on 3 Microphone mute light On Microphone is muted 4 Num lock light On Num lock is on 5 Wireless light e White An integrated wireless device such as a wireless local area network WLAN device is on e Amber All wireless devices are off 6 Mute light e Off Computer sound is on e Amber Computer sound is off lights 11 TouchPad ott gk LL BREE DI Jac Oo Qo j 9 Item Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functio
49. adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 691740 001 4 GB memory module PCL3 12800 1600 MHz Chapter 3 Illustrated parts catalog Spare part number Description 691922 001 HP comfortgrip wireless mouse 693374 001 4 GB memory module PCL3 12800 1600 MHz 693710 001 65 W HP Smart adapter EM RC V 3 wire 4 5 mm 693711 001 65 W HP Smart adapter non PFC 3 wire 4 5 mm 696694 001 45 W HP Smart adapter non PFC RC V 3 wire 4 5 mm 702853 001 RTC battery includes cable and double sided adhesive 703267 001 500 GB 7200 rpm SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 703268 001 500 GB 7200 rpm SED 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 703372 001 HP ultraslim keyed cable lock 704030 001 HP lt4111 LTE EV DO HSPA Mobile Broadband Module 704031 001 HP It4112 LTE HSPA Mobile Broadband Module 710661 001 Intel Dual Band Wireless AC 7260 80
50. air parts 2 Use the release tab 2 to lift the rear edge of the battery 3 until the battery rests at an angle 3 Remove the battery Reverse this procedure to install the battery Component replacement procedures 45 Hard drive Ej NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector adapter or screws The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 See x for more information on the Hard Drive Hardware Kit Description Spare part number 500 GB 7200 rpm SATA 7 0 mm hard drive 703267 001 500 GB 7200 rpm SED 7 0 mm hard drive 703268 001 500 GB 5400 rpm SATA FIPA 7 0 mm hard drive 730946 001 500 GB 5400 rpm SATA 7 0 mm hard drive 683802 001 320 GB 7200 rpm SATA 7 0 mm hard drive 634862 001 320 GB 5400 rpm SATA 7 0 mm hard drive 645193 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the service cover see Service cover on page 42 2 3 Disconnect all external devices from the computer 4 3 Remove the battery see Battery on page 44 Remove the hard drive 1 Loosen the four Ph
51. al or Microsoft Windows 8 downgrade loc except for Asia Pacific countries or regions or the People s Republic of China e Microsoft Windows 7 Professional 64 and 32 bit available with any Microsoft Windows 7 Professional or Microsoft Windows 8 downgrade loc except for Asia Pacific countries or regions or the People s Republic of China Certified e Microsoft WHQL e SuSE Linux Enterprise SLED service pack 2 64 bit Web only Support e Microsoft Windows 8 1 Chinese market 64 bit e Microsoft Windows 8 1 Emerging market 64 bit e Microsoft Windows 8 1 Multi Language 64 bit e Microsoft Windows 8 1 Enterprise 64 bit e Microsoft Windows 8 1 Pro 64 bit e Microsoft Windows 7 Ultimate 64 and 32 bit e Microsoft Windows 7 Enterprise 64 and 32 bit Serviceability End user replaceable part Chapter 1 Product description AC adapter Battery system Hard drive Keyboard Memory module Solid state drive WLAN module WWAN module 2 External component identification Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks NOTE To set up a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separotely high speed Internet service purchased from an Internet service provider and a wireless router purchased separately 2 WWAN antennas 2 Send and receive wireless signals to communicate wit
52. ard until the keyboard disengages from the computer 5 Open the computer as far as it will open 6 Lift the rear edge of the keyboard 1 until it rests at an angle 7 Slide the keyboard 2 toward the display until the tabs on the front edge of the keyboard disengage from the top cover Component replacement procedures 59 60 8 Swing the rear edge of the keyboard 3 up and forward until it rests upside down on the palm rest E NOTE Step 9 applies only to computer models equipped with a keyboard with backlight 9 Release the zero insertion force ZIF connector 1 to which the backlight cable is attached and then disconnect the backlight cable 2 from the system board 10 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 11 Release the ZIF connector 5 to which the pointing stick cable is attached and then disconnect the pointing stick cable 6 from the system board Chapter 5 Removal and replacement procedures for Customer Self Repair parts 12 Remove the keyboard 7 Reverse this procedure to install the keyboard Component replacement procedures 61 6 Removal and replacement procedures for Customer Self Repair parts E NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to
53. ards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended d Ente
54. are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore Ej NOTE Be sure that the computer is connected to AC power before you start the backup process Ej NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery 112 In case of system failure or instability the computer provides the following tools to recover yovr files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory oy NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models
55. ayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e Toseta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e Touse MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup 102 To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or
56. ber For use in country Spare part number or region or region For use in Hungary 730540211 For use in Sweden 730540871 and Finland For use in Iceland 730540 DD1 For use in Switzerland 730540 BG1 For use in India 730540 D61 For use in Taiwan 730540 AB1 For use in Israel 730540 BB1 For use in Thailand 730540 281 For use in Italy 730540 061 For use in Turkey 730540 141 For use in Japan 730540 291 For use in the United 730540 031 Kingdom and Singapore For use in Latin America 730540 161 For use in the United States 730540 001 Before removing the keyboard follow these steps 1 U B Q N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 Remove the battery see Battery on page 44 Component replacement procedures 57 Remove the keyboard 1 Loosen the two captive screws that secure the keyboard to the computer Nos 2 Partially open the computer 3 Rest and secure the computer on its left side 58 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Insert a thin plastic tool into the keyboard release hole next to the fan and then press on the back of the keybo
57. ber in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Chapter 7 Computer Setup BIOS oO o A Re Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the startup test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the
58. condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Linux Computer Setup BIOS and Advanced System Diagnostics 109 8 Specifications Metric U S Dimensions Width 21 0 cm 12 2 in Depth 21 5 cm 8 5 in Height 2 1 cm 0 83 in Equipped with 3 cell 26 WHr battery 1 memory 1 33 kg 2 93 Ib module WLAN module lightest solid state module but without fingerprint reader webcamera or WWAN module Equipped with 3 cell 46 WHr battery 1 memory 1 42 kg 3 13 Ib
59. cs UEFI 95 Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e Toallow the computer to start according to the current MultiBoot settings wait for the allotted time lo expire Using HP PC Hardware Diagnostics UEFI select models only 96 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive EJ NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 97 b Hard drive c BIOS 2 Click the ty
60. ct the Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Chapter 9 Backup and recovery Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup needed Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 124 2 As you add files routinely create a backup of your system and personal information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information
61. d screws are included in the Hard Drive Hardware Kit 500 GB 7200 rpm SATA 7 0 mm hard drive 703267 001 500 GB 7200 rpm SED 7 0 mm hard drive 703268 001 500 GB 5400 rpm SATA FIPA 7 0 mm hard drive 730946 001 500 GB 5400 rpm SATA 7 0 mm hard drive 683802 001 320 GB 7200 rpm SATA 7 0 mm hard drive 634862 001 320 GB 5400 rpm SATA 7 0 mm hard drive 645193 001 Hard Drive Hardware Kit includes 734280 001 2a Hard drive bracket 2b Hard drive connector adapter Screws not illustrated Mass storage devices 27 Item Component Spare part number 3 Solid state drive 256 GB SATA 3 SED solid state drive 730567 001 240 GB SATA 3 solid state drive 730566 001 180 GB SATA 3 solid state drive 730765 001 128 GB SATA 3 solid state drive 744716 001 120 GB mSATA 3 SED solid state drive 730568 001 32 GB SATA 3 solid state drive 743008 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart adapter EM RC V 3 wire 4 5 mm 693710 001 65 W HP Smart adapter non PFC 3 wire 4 5 mm 693711 001 45 W HP Smart adapter non PFC RC V 3 wire 4 5 mm 696694 001 Carrying case HP business slim top load carrying case 718549 001 HP business top load carrying case 718550 001 HP 2013 UltraSlim Docking Station 732252 001 HP DisplayPort to HDMI cable 617450 001 HP Mobile Connect SIM module 714749 001 Lock HP dock
62. d to plug in an external optical drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc E NOTE HP recommends that you create the HP Factory Image in the event of a system failure Ta 2 3 4 5 Select Computer More Applications In the left pane click Tools and then click Create HP Factory Image in the right pane Enter the root password when prompted Right click on the HP Recovery iso file and select Open with Brasero Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps Pom ome wm If possible back up all personal files Insert the HP Factory Image Restore DVD into the optical drive and restart the computer As the computer is restarting press f to open the Computer Setup boot option menu Select Optical Disk Drive from the Boot Options menu and press enter Press enter to select Rest
63. e displayed follow these steps 1 Select Start Computer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 101 Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displ
64. e screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions uo B Q N To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 7 Computer Setup BIOS
65. e system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components a Battery see Battery on page 44 b Hard drive see Hard drive on page 46 82 Chapter 6 Removal and replacement procedures for Customer Self Repair parts Keyboard see Keyboard on page 56 d RTC battery see RTC battery on page 62 e Top cover see Top cover on page 63 f Heat sink see Heat sink on page 78 g Fan see Fan on page 80 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e WWAN module see WWAN module on page 49 e Solid state drive see Solid state drive on page 51 e WLAN module see WLAN module on page 53 e Memory modules see Memory module on page 55 Remove the system board 1 2 Turn the top cover upside down with the front toward yov Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board Release the
66. ebcamera Graphics Intel Graphics Intel HD Graphics 4400 Universal memory architecture UMA graphics Support for up to 3 displays through the HP 2013 UltraSlim Docking Station Memory Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz PCL3 12800 dual channel memory Support for 16384 MB of system memory in the following configurations e 16384 MB total system memory 8192 MB x 2 not available with Windows 7 32 bit operating system available with Windows 7 downgrade e 12288 MB total system memory 8192 MB 4096 MB e 8192 MB total system memory 4096 MB x 2 or 8192 MB x 1 not available with Windows 7 32 bit operating system available with Windows 7 downgrade e 6144 MB total system memory 4096 MB 2048 MB e 4096 MB total system memory 4096 MB x 1 or 2048 MB x 2 e 2048 MB total system memory 2048 MB x 1 2 Category Flash cache Description Support for 32 GB solid state drive 2242 DS M 2 form factor Intel SRT Smart Response Technology Not supported with solid state drive or self encrypted drive SED hard drive MiniCard solid state drive 120 GB solid state drive 2242 DS M 2 form factor Not supported if 32 GB flash cache is selected Set as primary storage if selected Primary storage Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection Supp
67. efaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 131 11 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countrie
68. enu e Touse MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup 94 To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced gt Boot Options gt UEFI Boot Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced gt Boot Options gt Legacy Boot Order for Legacy Boot Mode and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or Chapter 7 Computer Setup BIOS To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open t
69. ermany includes keyboard cable 730540 061 Keyboard with pointing stick for use in Italy includes keyboard cable 730540 071 Keyboard with pointing stick for use in Spain includes keyboard cable 730540 081 Keyboard with pointing stick for use in Denmark includes keyboard cable 730540 091 Keyboard with pointing stick for use in Norway includes keyboard cable 730540 131 Keyboard with pointing stick for use in Portugal includes keyboard cable 730540 141 Keyboard with pointing stick for use in Turkey includes keyboard cable 730540 151 Keyboard with pointing stick for use in Greece includes keyboard cable 730540 161 Keyboard with pointing stick for use in Latin America includes keyboard cable 730540 171 Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable 730540 201 Keyboard with pointing stick for use in Brazil includes keyboard cable 730540 211 Keyboard with pointing stick for use in Hungary includes keyboard cable 730540 251 Keyboard with pointing stick for use in Russia includes keyboard cable 730540 261 Keyboard with pointing stick for use in Bulgaria includes keyboard cable 730540 271 Keyboard with pointing stick for use in Romania includes keyboard cable 730540 281 Keyboard with pointing stick for use in Thailand includes keyboard cable 730540 291 Keyboard with pointing stick for use in Japan includes keyboard cable 730540 A41 Keyboard with pointing stick for use in Belgium includes keyboard cable 7
70. es Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 38 A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal a
71. for storing the security screw 4 Slide the service cover release latch a second time 3 to release the service cover 5 Release the service cover 4 by sliding it forward 6 Remove the service cover 5 Reverse this procedure to install the service cover Component replacement procedures 43 44 Battery Description Spare part number 3 cell 46 WHr 4 15 AHr Li ion battery 717378 001 3 cell 26 WHr 2 50 AHr Li ion battery 717377 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 A WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Remove the battery 1 Slide the battery lock latches 1 to unlock the battery Chapter 5 Removal and replacement procedures for Customer Self Rep
72. grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 41 5 Removal and replacement procedures for Customer Self Repair parts E NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check
73. h wireless wide area networks 3 Internal microphones Record sound 4 Webcamera light On The webcam is in use select models only Display 8 Item Component Description 5 Webcamera Records video and captures still photographs select models only To use the webcamera select Start All Programs Communication and Chat HP Webcam 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Chapter 2 External component identification Buttons and fingerprint reader 5e models only Item a E SF ooo Component Power button iti Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has
74. he HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use E NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On the Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Windows 8 111 Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that
75. he Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnosti
76. heir associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Chapter 9 Backup and recovery e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using 2 NOTE Your computer may not come equipped with an internal optical drive In order to create back up discs you may need to plug in an external optical drive NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore E NOTE Be sure that the computer is connected to AC power before you start the backup process E NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer pro
77. hree Philllips PM2 0x2 0 broad head screws 3 that secure the card reader board to the top cover 76 Chapter 6 Removal and replacement procedures for Customer Self Repair parts 7 Remove the card reader board and cable 4 8 Remove the card reader board and cable Reverse this procedure to install the card reader board Component replacement procedures 77 78 Heat sink Description Spare part number Heat sink includes replacement thermal material 730556 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 b Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 Remove the heat sink 1 2 Turn the top cover upside down with the front toward yov Detach the heat sink shroud 1 from the fan The heat sink shroud is attached to the fan with double sided adhesive Following the 1 through 4 sequence stamped into the heat sink loosen the four Phillips captive screws 2 that secure the heat sin
78. iBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e Toset a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options m
79. illips captive screws 1 that secure the hard drive to the computer 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Use the release tab 2 to remove the hard drive 3 If it is necessary to disassemble the hard drive perform the following steps Position the hard drive with the rear toward yov Remove the four Phillips PM2 75x3 5 screws 1 that secure the hard drive bracket to the hard drive Remove the hard drive bracket 2 from the hard drive Component replacement procedures 47 d Remove the hard drive connector adapter 3 from the hard drive The hard drive bracket hard drive connector adapter and screws are available in the Hard Drive Hardware Kit spare part number 730539 001 Reverse this procedure to reassemble and install the hard drive 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts WWAN module Description Spare part number HP It4112 LTE HSPA Mobile Broadband Module 704031 001 HP It4111 LTE EV DO HSPA Mobile Broadband Module 704030 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external device
80. in front of the display enclosure t T I c Release the adhesive strip 1 that secures the display panel cable connector to the display panel Component replacement procedures 69 d Disconnect the display panel cable 2 from the display panel e Remove the display panel The display panel is available using spare part numbers 730536 001 12 5 in AG HD LED UWVA display panel and 730535 001 12 5 in AG HD LED SVA display panel 7 If it is necessary to replace the webcamera microphone module or the microphone module a Detach the webcamera microphone module 1 from the display enclosure The webcamera microphone module is attached to the display enclosure with double sided adhesive b Disconnect the webcamera microphone module cable 2 from the webcamera microphone module 70 Chapter 6 Removal and replacement procedures for Customer Self Repair parts c Remove the webcamera microphone module 3 The webcamera microphone module is available using spare part number 730542 001 The microphone module is available using spare part number 730795 001 8 If it is necessary to replace the display panel cable a Detach the display panel cable 1 from the display enclosure The display panel cable is attached to the display enclosure with double sided adhesive b Release the display panel cable from the clip 2 built into the display enclosure c Remove the display panel cable 3 The di
81. indows 7 operating system DVD purchased separately 122 To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD Ej NOTE This process takes several minutes NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive 1 2 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eje
82. ing station cable lock 575921 001 HP notebook combination lock 591699 001 HP ultraslim keyed cable lock 703372 001 Mouse HP comfortgrip wireless mouse 691922 001 HP USB laser mouse 674318 001 HP USB optical travel mouse 434594 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 28 Chapter 3 Illustrated parts catalog Component Spare part number For use in Brazil 49037 1 202 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 Screw Kit 730553 001 Miscellaneous parts 29 Sequential part number listing 30 Spare part number Description 434594 001 HP USB optical travel mouse 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 111 Power cord for use in Australia 3 pin black 1 83 m 490371 201 Power cord for use
83. inting stick for use in Hungary includes backlight cable and keyboard cable 730541 251 Keyboard with backlight and pointing stick for use in Russia includes backlight cable and keyboard cable 730541 261 Keyboard with backlight and pointing stick for use in Bulgaria includes backlight cable and keyboard cable 730541271 Keyboard with backlight and pointing stick for use in Romania includes backlight cable and keyboard cable 730541 281 Keyboard with backlight and pointing stick for use in Thailand includes backlight cable and keyboard cable 730541 291 Keyboard with backlight and pointing stick for use in Japan includes backlight cable and keyboard cable 730541 A41 Keyboard with backlight and pointing stick for use in Belgium includes backlight cable and keyboard cable Sequential part number listing 33 34 Spare part number Description 730541 AB1 Keyboard with backlight and pointing stick for use in Taiwan includes backlight cable and keyboard cable 730541 AD1 Keyboard with backlight and pointing stick for use in South Korea includes backlight cable and keyboard cable 730541 B31 Keyboard with backlight and pointing stick for use in the Netherlands includes backlight cable and keyboard cable 730541 B71 Keyboard with backlight and pointing stick for use in Sweden and Finland includes backlight cable and keyboard cable 730541 BA1 Keyboard with backlight
84. k to the system board Chapter 6 Removal and replacement procedures for Customer Self Repair parts 4 Remove the heat sink 3 E NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it EJ NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 79 Fan 80 Description Spare part number Fan includes cable 730547 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components e Battery see Battery on page 44 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 Top cover see To
85. l components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External VGA Connects an external VGA monitor or projector monitor port 4 USB 3 0 charging port Connects an optional USB device The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a powered USB port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you fo use a powered port 5 Smart card reader Supports optional smart cards Chapter 2 External component identification Right side Item Component Description 1 Audio out headphone Produces sound when connected to optional powered stereo speakers jack Audio in headphones earbuds a headset or television audio Also connects an optional microphone combo jack headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Con
86. ls A CAUTION Using 111 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 122 NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Windows 7 121 Using a W
87. m e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions n NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Press 10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Main Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 9 Restoring factory settings in Computer Setup Ej NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follo
88. mats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management E NOTE If the HP Recovery partition has been deleted the 111 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 122 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Chapter 9 Backup and recovery Using f11 recovery too
89. mponent identification 3 Illustrated parts catalog Locating the serial number product number and model number The serial number and product number of your tablet are located on the left edge of the tablet The model number of your tablet is located on the back of your tablet You may need the information when you travel internationally or when you contact support AH E SE SL E M Product XOOOOOOOK Warranty lylyOy Model XXXXXXX Locating the serial number product number and model number 17 Computer major components 18 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly components on page 24 2 Keyboard with backlight includes backlight cable and keyboard cable For use in Belgium 730541 A41 For use in Brazil 730541 201 For use in Bulgaria 730541 261 For use in Canada 730541 DB1 For use in the Czech Republic and Slovakia 730541 FLI For use in Denmark 730541 081 For use in France 730541 051 For use in Germany 730541 041 For use in Greece 730541 151 For use in Hungary 730541211 For use in Iceland 730541 DD1 For use in India 730541 D61 For use in Israel 730541 BB1 For use in Italy 730541 061 For use in Japan 73054 1 291 For use in Latin America 730541 161 F
90. n Spare part number Top cover 730548 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 63 Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 Ej NOTE When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover Remove the top cover 1 2 3 6 Close the computer Turn the computer upside down with the front toward yov Remove the Phillips PM2 0x3 25 screw 1 that secures the display panel cable bracket and display panel cable to the system board Remove the display panel cable bracket 2 Disconnect the display panel cable 3 from the system board Remove the following rubber screw covers 1 This screw cover has a 1 marking on the inside of the cover 2 These screw covers have a 2 marking on the inside of the cover 3 These screw covers have a 3 marking on the inside of the cover 64 Chapte
91. nd replacement preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy ACAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities
92. nd the Windows 8 Standard operating system Computer major components 21 22 Item Component Spare part number Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 730557 001 15 W and a non Windows 8 operating system 10 TouchPad includes cable 730549 001 11 Heat sink includes replacement thermal material 730556 001 12 Fan includes cable 730547 001 13 Base enclosure includes RJ 45 cover rubber feet and service cover eject latch 730551 001 assembly Rubber Kit not illustrated includes base enclosure rubber screw covers 730550 001 14 Hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 730539 001 See Mass storage devices on page 27 for more information on the Hard Drive Hardware Kit 500 GB 7200 rpm SATA 7 0 mm hard drive 703267 001 500 GB 7200 rpm SED 7 0 mm hard drive 703268 001 500 GB 5400 rpm SATA FIPA 7 0 mm hard drive 730946 001 500 GB 5400 rpm SATA 7 0 mm hard drive 683802 001 320 GB 7200 rpm SATA 7 0 mm hard drive 634862 001 320 GB 5400 rpm SATA 7 0 mm hard drive 645193 001 15 Battery 3 cell 46 WHr 4 15 AHr Li ion battery 717378 001 3 cell 26 WHr 2 50 AHr Li ion battery 717377 001 16 WWAN module HP It4112 LTE HSPA Mobile Br
93. nds that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Windows 7 117 Creating recovery media with HP Recovery Disc Creator NOTE Your computer may not come equipped with an internal optical drive In order to create the recovery DVD you may need to plug in an external optical drive HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utilit
94. nductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 133 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 134 Chapter 12 Recycling Index A AC adapter light 13 AC adapter spare part numbers 28 31 antenna location 7 removal 72 73 spare part number 25 35 73 Antenna Kit spare part number 73 audio product description 2 audio in jack 15 audio out jack 15 B base enclosure spare part number 22 34 battery removal 44 spare part numbers 44 battery light 13 bottom components 16 button components 9 22 31 buttons pointing stick 12 power 9
95. nects an optional digital display device such as a highperformance monitor or projector 3 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 4 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 5 RJ 45 network jack Connects a network cable 6 Docking port Connects an optional docking device 7 Power connector Connects an AC adapter Right side 15 Bottom Item Component Description 1 Service cover Provides access to the hard drive bay the WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 2 Service cover Releases the service cover from the computer A security screw is available to release latch prevent the service cover from being accidentally removed 3 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 16 Chapter 2 External co
96. ns like the right button on an external mouse 12 Chapter 2 External component identification Front OOO A DE c Item Component Description 1 Wireless light The wireless connection is on 2 Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation 3 AC adapter battery light e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 4 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see the HP Notebook Reference Guide Front 13 Left side 14 Item Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool interna
97. o select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Linux Computer Setup BIOS and Advanced System Diagnostics 107 Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab ke
98. oadband Module 704031 001 HP It4111 LTE EV DO HSPA Mobile Broadband Module 704030 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 17 Solid state drive 256 GB SATA 3 SED solid state drive 730567 001 240 GB SATA 3 solid state drive 730566 001 180 GB SATA 3 solid state drive 730765 001 128 GB SATA 3 solid state drive 744716 001 120 GB mSATA 3 SED solid state drive 730568 001 32 GB SATA 3 solid state drive 743008 001 18 Memory module PCL3 12800 1600 MHz 8 GB 693374 001 Chapter 3 Illustrated parts catalog Computer major components Item Component Spare part number 4 GB 691740 001 19 WLAN module Broadcom 802 11 a b g n 2x2 Bluetooth 4 0 Combo Adapter 731550 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 741524 001 Combo Adapter Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 710661 001 4 0 WLAN module Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi Bluetooth 4 0 717381 001 Combo Adapter Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi adapter 717382 001 20 Service cover includes rubber feet For use on computer models with CCCO mark 730564 001 For use on computer models without CCCO mark 745307 001 For use on computer models with RCTO 745308 001 23 Display assembly components Item Component Spare part number 1 Display bezel 730544 001 2 Webcamera microphone module includes double sided
99. oard removal 85 spare part number 21 34 85 flash cache product description 2 fnkey 10 front components 13 function keys 10 Index 135 G graphics product description 1 grounding guidelines 39 guidelines equipment 41 grounding 39 packaging 40 transporting 40 workstation 40 H hard drive precautions 38 product description 2 removal 46 spare part numbers 30 31 36 46 hard drive bracket illustrated 27 removal 47 hard drive connector adapter illustrated 27 removal 48 Hard Drive Hardware Kit contents 27 22 27 spare part number 27 31 hard drive light 13 headphone jack 15 heat sink removal 78 spare part number 22 34 78 hinge removal 72 spare part number 24 34 72 l internal display switch 8 J jacks audioin 15 audio out 15 headphone 15 microphone 15 network 15 RJ 45 15 K key components 10 keyboard product description 4 136 Index removal 56 spare part numbers 31 32 33 34 56 19 20 keys esc 10 fn 10 function 10 num lk 10 Windows logo 10 L left side components 14 light components 11 lights AC adapter 13 battery 13 capslock 11 hard drive 13 microphone mute 11 mule 11 numlock 11 power 11 13 webcameraa 7 wireless 11 13 lock spare part numbers 31 28 30 M mass storage devices illustrated 27 precautions 38 spare part numbers 27 memory card reader 15 memory module product description 1 removal 55 spare part numbers 22 30 31
100. ollow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 93 Using Mult
101. ompt sssee 103 Entering MultiBoot Express preferences sseesssss 104 Using HP PC Hardware Diagnostics UEFI select models only 104 Downloading HP PC Hardware Diagnostics UEFI to a USB device 105 Linux Computer Setup BIOS and Advanced System Diagnostics ssssssssess 106 Starting RGreTup m aste HEERR 106 Using Computer Setup sseeeeeeeeeceeceeeeeceeaeceeeeeeeeeeeeeececeeceeeeaaeceaaneneeseeeeeereeeeess 106 Navigating and selecting in Computer Setup cccccecceeseeeeesteeeeeeeeeeeees 106 Restoring factory settings in Computer Setup sssssse 107 Updating the BIOS ene 108 Determining the BIOS version suec tecti vexit rk rite ee pen iore 108 Downloading a BIOS Update ossia tt tro rer EEYE DEL tate U care nPEQe opino os Mind 108 Using Advanced System Diagnostics sssscorsussamrsissambrnriniurasvordcnrpruntivagrortendremivadpvends 109 B Speciicullodii tise sani SERE ONE dps M MI a PR IdEE 110 9 Backup and recovery iaescesssescnsieeacaveuksapen ePvisEv tasPbi VaeM cn biuse ska ve Pod NxP P Or EN EM E TEM Nas OF rAF M C MERE 111 Windows eem CM E 111 Backing up your information asco cci ser heiter ied pk orsnlbs dicU xs Prdekut Latonia nad 111 Performing a system recovery adsentior osmqpen lese Qua og Lied D SA dice esmad iege ehe Gen deEM 112 Using the
102. ons and fingerprint reader select models only ssssssssssseene 9 KEYS IDEEN 10 lighis sas frase tehsil site uut D tec se oki Barbe deine ved M Deae Rund nU m duc t nU EB 11 TouchPad NEM T 12 gis ger d H aINET 13 Fo E E E E A E AE Vil A Q 14 Eiehiteidecs oadnlonelidesuipx esee tiet AE E EEE E E nu 15 BOHOM MT ea RE PH 16 3 illustrated parts catalog aou o pase oo Fabi P REQUE REEHR MEER EE QURE ERAS E LIU ME DRRERU BENE P REC EUR PEU Qu Eb NEEDS 17 Locating the serial number product number and model number sssssssssssss 17 Computer major componens 5 peteret tees obe Pobre tUe Ade In teta bete ec PM Een Ries MEE ese de cu VU Qe TROP UR 18 Display assembly components reso rr bui Dae R rn iu a erae ag E d VR Ra ar 24 Plastics Kike ET TTE TP 26 M ss storage devices Lc oce ee ee nee MAPPA cbe ee en er A eee eer ae 27 NAS Ne OS NS eec tete tita condis eT so a Md eii ONU ON En E E E 28 Sequential part number listing o5 ancsdcesstectsntossaunendatarnosmeivaacssaunss Orbi stk gb Ia Orb RUIN E Dnp bari en sx ak 30 4 Removal and replacement preliminary requirements cese ecce e eene eee ee eene nnne n nne 37 Tools WEE NST au obasiissaretute eater a ve celts ea yat iet euni bets eset utes ose laces vor ap obire aso 37 SEHE EGISI IL Ne cene te te a ebrei Ab NN RUM me eG one oe veau d 37 Plashe PIs rusische eria Pe QU
103. or use in the Netherlands 730541 831 For use in Northwest Africa 730541 FP1 For use in Norway 730541 091 For use in Portugal 730541 131 For use in Romania 730541271 For use in Russia 730541251 For use in Saudi Arabia 730541171 For use in Slovenia 730541 BA1 For use in South Korea 730541 AD1 For use in Spain 730541 071 For use in Sweden and Finland 730541871 For use in Switzerland 730541 BG1 For use in Taiwan 730541 AB1 For use in Thailand 730541 281 Computer major components 19 Item Component Spare part number For use in Turkey 730541 141 For use in the United Kingdom and Singapore 730541 031 For use in the United States 730541 001 Keyboard without backlight includes keyboard cable Keyboard without backlight for use in Belgium includes keyboard cable 730540 A41 Keyboard without backlight for use in Brazil includes keyboard cable 730540 201 Keyboard without backlight for use in Bulgaria includes keyboard cable 730540 261 Keyboard without backlight for use in Canada includes keyboard cable 730540 DB1 Keyboard without backlight for use in the Czech Republic and Slovakia 730540 FL1 includes keyboard cable Keyboard without backlight for use in Denmark includes keyboard cable 730540 081 Keyboard without backlight for use in France includes keyboard cable 730540 051 Keyboard without backlight for use in Germany includes keyboard cable 730540 041 Keyboard
104. ore System from Media At both of the System Recovery prompts select Yes Chapter 9 Backup and recovery Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the 111 key To use the f11 key Press f1 1 while the computer boots ore Press and hold f11 as you press the power button To reinstall SLED follow the steps below 1 Select System Recovery from the boot menu after pressing 111 2 A prompt will appear reading This utility will wipe out your hard drive contents and restore your PC to factory state Are you sure you want to continue Select Yes 3 A prompt will appear reading Please confirm you want to restore your system to factory state and lose all your current data Select Yes Linux 125 10 Statement of Volatility 126 The purpose of this document is to provide general information regarding non volatile memory in industry stand
105. ort toolless removal Support for the following hard drives e 500 GB 7200 rpm SATA 7 0 mm hard drive e 500 GB 7200 rpm SED 7 0 mm hard drive e 500 GB 5400 rpm SATA FIPA 7 0 mm hard drive e 500 GB 5400 rpm SATA 7 0 mm hard drive e 320GB 7200 rpm SATA 7 0 mm hard drive e 320GB 5400 rpm SATA 7 0 mm hard drive Support for the following 6 35 em 2 5 in solid state drives e 256GB SATA 3 SED solid state drive e 240GB SATA 3 solid state drive e 180 GB SATA 3 solid state drive e 128GB SATA 3 solid state drive e 120 GB mSATA 3 SED solid state drive e 32GB SATA 3 solid state drive Audio and video Ethernet Chapter 1 Product description Webcamera 720p Dual array microphones Stereo speakers HD audio with DTS Studio sound Intel 1218LM 10 100 1000 Ethernet with iAMT Intel 1218LM Gigabit Network Connection S3 S4 S5 wake on LAN Category Wireless networking Description Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Broadcom 802 11 a b g n 2x2 Bluetooth 4 0 Combo Adapter e ntel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 Combo Adapter e ntel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 WLAN module e ntel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi Bluetooth 4 0 Combo Adapter e ntel Dual
106. p cover on page 63 Heat sink see Heat sink on page 78 Remove the fan 1 Turn the top cover upside down with the front toward yov 2 Disconnect the fan cable 1 from the system board 3 Loosen the two Phillips captive screws 2 that secure the fan to the system board Chapter 6 Removal and replacement procedures for Customer Self Repair parts 4 Remove the fan 3 E NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the fan Component replacement procedures 81 System board Ej NOTE The system board spare part kit includes battery connector bracket and replacement thermal material Description Spare part number Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB 730559 601 L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB 730559 501 L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz processor 4 00 MB 730559 001 L3 cache 15 W and a non
107. pe of diagnostic test you want to run and then follow the on screen instructions EJ NOTE If you need to stop a diagnostic test while it is running press esc Chapter 7 Computer Setup BIOS Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment UP Click Download and then select Run Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 97 Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard
108. put using the render the PC F10 setup utility nonfunctional or a custom utility Intel 1 5 0r5 Yes Yes Stores Management The Intel chipset Management MBytes Management Engine Code is _ is configured to Engine Engine Code programmed at enforce Firmware Settings the factory hardware present only in models ending in a p or w or with Intel Centrino Pro technology Provisioning Data and iAMT third party data store Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Non volatile memory usage 129 Non Volatile Amount Does this Does this What is the How is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed Bluetooth flash 2 MBits No Yes Stores Bluetooth Programmed at A utility is configuration the factory required for and firmware Tools for writing writing data
109. r 1 Product description Support for removable 3 cell 46 WHr 4 15 AHr Li ion battery and 3 cell 26 WHr 2 50 AHr Li ion battery Support for the following AC adapters e 65W HP Smart adapter EM RC V 3 wire 4 5 mm e 65W HP Smart adapter non PFC 3 wire 4 5 mm e 45 HP Smart adapter non PFC RC V 3 wire 4 5 mm Support for the following e Fingerprint reader e Fullvolume encryption e Integrated Smart Card reader active e Preboot authentication password Smart Card e Support Security Lock e Trusted Platform Module TPM 1 2 Infineon soldered down e Trusted Platform Module TPM 1 2 Infineon soldered down Category Operating system Description Preinstalled e Microsoft Windows 8 1 and 8 Chinese market 64 bit only available with People s Republic of China Country Loc e Microsoft Windows 8 1 and 8 Emerging market 64 bit e Microsoft Windows 8 1 and 8 Multi languarge 64 bit e Microsoft Windows 8 1 and 8 Professional 64 bit e Microsoft Windows 8 1 and 8 Professional 64 bit DPK with Microsoft Windows 7 Professional 64 and 32 bit image e Microsoft Windows 8 Professional 64 bit DPK with Microsoft Windows 7 Professional 64 and 32 bit image MSNA e Microsoft Windows 8 Professional 64 bit MSNA e Microsoft Windows 7 Home Basic 32 bit e Microsoft Windows 7 Home Premium 64 and 32 bit e Microsoft Windows 7 Professional 64 and 32 bit e Microsoft Windows 7 Professional 64 and 32 bit MSN
110. r 6 Removal and replacement procedures for Customer Self Repair parts Remove the card reader bezel 4 from the card reader slot 7T Remove the ten Torx T8M2 5x6 5 screws 1 that secure the top cover to the base enclosure 65 Component replacement procedures 9 Remove the following screws that secure the top cover to the base enclosure 1 One Phillips PM2 0x6 5 screw 2 Three Phillips PM2 5x4 5 screws 3 Two Phillips PM2 0x3 0 screws 10 Remove the two Phillips PM2 5x4 5 screws 1 that secure the top cover to the base enclosure 11 Remove the top cover 2 Reverse this procedure to install the top cover 66 Chapter 6 Removal and replacement procedures for Customer Self Repair parts Display assembly NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 Hard drive see Hard drive on page 46
111. r BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa Drivelock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master Drivelock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password Chapter 10 Statement of Volatility If an Automatic Drivelock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic Drivelock password Select the File menu then Reset BIOS Security to factory default Click yes at the warning message Select the File menu then Save Changes and Exit Reboot the system If the system has
112. r or lower corner of the screen to display the charms 2 Click Settings Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows jy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the 111 key or from the Start screen To use the 111 key 1 Press f11 while the computer boots ae Press and hold f11 as you press the power button 2 Choose your language 3 Choose your keyboard layout Windows 8 115 4 Select Troubleshoot from the boot options menv 5 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get star
113. red drive For a higher level of protection select Optimum E NOTE This process will take a long time and the amount of time varies based on the hard drive capacity Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 127 Non volatile memory usage 128 Non Volatile Amount Does this Does this What is the How is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 This memory is RTC battery date and time Setup utility or not write backed up and limited changing the protected HP CMOS keyboard Microsoft recommends configuration controller data Windows date password memory and time protecting the CMOS F10 Setup utility Controller NIC 64 KBytes not No Yes Store NIC Using a utility A utility is EEPROM customer configuration from the NIC required to accessible and NIC vendor that can write data to firmware be run from this memory DOS and is available from NIC vendor Wri
114. rging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at staticfree workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 40 Chapter 4 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a
115. rint reader board 1 2 Turn the top cover upside down with the front toward you Detach the fingerprint reader board cable 1 from the top cover The fingerprint reader board cable is attached to the top cover with double sided adhesive Remove the three Phillips PM2 0x2 5 screws that secure the fingerprint reader board and bracket to the top cover Remove the fingerprint reader board bracket 3 Component replacement procedures 85 5 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board Speaker assembly Description Spare part number Speaker assembly includes left and right speakers and cables 730555 001 Before removing the speaker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 e System board see System board on page 82 86 Chapter 6 Removal and replacement procedures for Customer Self Repair parts
116. rt numbers 23 31 36 53 workstation guidelines 40 WWAN module removal 49 spare part numbers 22 31 49 Index 137
117. s 113 Requirements for specific countries and regions 132 Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 Chapter 11 Power cord set requirements Country region Accredited agency Applicable note number France UTE Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 co
118. s Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration d
119. s from the computer 2 3 4 Remove the service cover see Service cover on page 42 5 Remove the battery see Battery on page 44 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module E NOTE The WWAN antenna cable labeled 5 connects to the WWAN module Main terminal labeled 5 The WWAN antenna cable labeled 6 connects to the WWAN module Aux GPS terminal labeled 6 2 Remove the Phillips PM2 0x2 5 screw 2 that secures the WWAN module to the system board The WWAN module tilts up Component replacement procedures 49 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Solid state drive Description Spare part number 256 GB SATA 3 SED solid state drive 730567 001 240 GB SATA 3 solid state drive 730566 001 180 GB SATA 3 solid state drive 730765 001 128 GB SATA 3 solid state drive 744716 001 120 GB mSATA 3 SED solid state drive 730568 001 32 GB SATA 3 solid state drive 743008 001 Before removing the solid state drive follow these steps 1 Turn off
120. splay panel cable is included in the Display Cable Kit spare part number 730537 001 and includes the webcamera microphone module cable Component replacement procedures 71 9 If itis necessary to replace the display hinges Release the grounding tape 1 that secures the display hinges to the display enclosure b Remove the six Phillips PM2 0x3 0 broad head screws 2 that secure the display hinges to the display enclosure c Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 730543 001 ZZi 3 UM m 10 If it is necessary to replace the WLAN antenna cables and transceivers a Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release the WLAN antenna cables from the clips 2 built into the left and right sides of the display enclosure 72 Chapter 6 Removal and replacement procedures for Customer Self Repair parts c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 730560 001 11 If it is necessary to replace the WWAN antenna cables and transceivers a Detach the WWAN antenna transceivers 1 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release
121. startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 103 Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e Toallow the computer to start according to the current MultiBoot settings wait for the allotted time lo expire Using HP PC Hardware Diagnostics UEFI select models only 104 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be ca
122. ted and follow the onscreen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 OpenHP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 116 Chapter 9 Backup and recovery Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e information using recovery tools E NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recomme
123. ter is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 uo B Q N Remove the battery see Battery on page 44 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the two Phillips PM2 0x2 5 screws 2 that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 53 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle v Ej NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Memory module Description Spare part number 8 GB PCL3 12800 1600 MHz 693374 001 4 GB PCL3 12800 1600 MHz 691740 001 Before removing the memory module follow
124. the WWAN antenna cables from the clips 2 built into the left and right sides of the display enclosure c Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 730560 001 Reverse this procedure to reassemble install the display assembly Component replacement procedures 73 TouchPad Description Spare part number TouchPad includes cable 730549 001 Before removing the TouchPad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 42 and then remove the following components Battery see Battery on page 44 b Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 56 d Top cover see Top cover on page 63 Remove the TouchPad 1 Turn the top cover upside down with the front toward yov 2 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the card reader board 3 Remove the two Philllips PM2 0x3 25 screws 2 that secure the TouchPad to the top cover 74 Chapter 6 Removal and replacement procedures
125. the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 42 uo B Q N Remove the battery see Battery on page 44 Remove the solid state drive 1 Remove the Phillips PM2 0x2 5 screw 1 that secures the solid state drive to the system board The solid state drive tilts up Component replacement procedures 51 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle ep Reverse this procedure to install the solid state drive 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts WLAN module Description Spare part number Broadcom 802 11 a b g n 2x2 Bluetooth 4 0 Combo Adapter 731550 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 Combo Adapter 741524 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 WLAN module 710661 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi Bluetooth 4 0 717381 001 Combo Adapter Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi adapter 717382 001 Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the compu
126. the main Computer Setup screen press esc and then follow the on screen instructions fy NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup 106 Chapter 7 Computer Setup BIOS To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a 5B Q N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys t
127. ting data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not No Yes Stores firmware Programmed at A utility is customer code the factory required for accessible keyboard Code is writing data to mouse amp updated when this memory battery the system BIOS and is available management is updated on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes per No Yes Stores memory Programmed by Data cannot be Presence Detect memory module the memory written to this SPD module 128 information vendor memory when configuration Bytes the module is data programmable installed in a not customer accessible Chapter 10 Statement of Volatility PC The specific write protection method varies by memory vendor Non Volatile Amount Does this Does this What is the How is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed System BIOS 4to5 MBytes Yes Yes Store system System BIOS A utility is BIOS code and code is required for PC programmed at writing data to configuration the factory this memory data Code is and is available updated when on the HP the system BIOS website is updated Writing data to Configuration this ROM in an data and inappropriate settings are manner can in
128. to 3 30 GHz 730559 501 processor 4 00 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz 730559 001 processor 4 00 MB L3 cache 15 W and a non Windows 8 operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz 731066 601 processor 3 00 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz 731066 501 processor 3 00 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4300U 1 90 GHz SC turbo up to 2 90 GHz 731066 001 processor 3 00 MB L3 cache 15 W and a non Windows 8 operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz 730558 601 processor 3 00 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz 730558 501 processor 3 00 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i5 4200U 1 60 GHz SC turbo up to 2 60 GHz 730558 001 processor 3 00 MB L3 cache 15 W and a non Windows 8 operating system Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 730557 601 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i3 4010U 1 70 GHz processor 3 00 MB L3 cache 730557 501 15 W a
129. use in Saudi Arabia 730541 171 For use in France 730541 051 For use in Slovenia 730541 BAT For use in Germany 730541 041 For use in South Korea 730541 AD1 For use in Greece 730541 151 For use in Spain 730541 071 For use in Hungary 730541 211 For use in Sweden 730541 B71 and Finland For use in Iceland 730541 DD1 For use in Switzerland 730541 BG1 For use in India 730541 D61 For use in Taiwan 730541 AB1 For use in Israel 730541 BB1 For use in Thailand 730541 281 For use in Italy 730541 061 For use in Turkey 730541 141 For use in Japan 730541 291 For use in the United 730541 031 Kingdom and Singapore For use in Latin America 730541 161 For use in the United States 730541 001 Keyboard without backlight includes and keyboard cable For use in the Netherlands 730540 B31 For use in Belgium 730540 A41 For use in Northwest Africa 730540 FP 1 For use in Brazil 730540 201 For use in Norway 730540 09 1 For use in Bulgaria 730540 261 For use in Portugal 730540 131 For use in Canada 730540 DB1 For use in Romania 730540 271 For use in the Czech Republic 730540 FL1 For use in Russia 730540 251 and Slovakia For use in Denmark 730540 081 For use in Saudi Arabia 730540 171 For use in France 730540 051 For use in Slovenia 730540 BA1 For use in Germany 730540 041 For use in South Korea 730540 AD1 For use in Greece 730540 151 For use in Spain 730540 071 Chapter 5 Removal and replacement procedures for Customer Self Repair parts For use in country Spare part num
130. used by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive EJ NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 105 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions EJ NOTE If you need to stop a diagnostic test while it is running press esc Chapter 7 Computer Setup BIOS Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment UP Click Download and then select Run Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 105 Linux Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output
131. vides the following tools to recover yovr files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory EJ NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 122 E NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive Windows 7 119 Using the Windows recovery tools 120 To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair completely erases hard drive contents and refor
132. w these steps Is Bom m m Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining a BIOS version 92 To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 Start Computer Setup
133. without backlight for use in Greece includes keyboard cable 730540 151 Keyboard without backlight for use in Hungary includes keyboard cable 730540211 Keyboard without backlight for use in Iceland includes keyboard cable 730540 DD1 Keyboard without backlight for use in India includes keyboard cable 730540 D61 Keyboard without backlight for use in Israel includes keyboard cable 730540 BB1 Keyboard without backlight for use in Italy includes keyboard cable 730540 061 Keyboard without backlight for use in Japan includes keyboard cable 730540 291 Keyboard without backlight for use in Latin America includes keyboard cable 730540 161 Keyboard without backlight for use in the Netherlands includes keyboard cable 730540 B31 Keyboard without backlight for use in Northwest Africa includes keyboard cable 730540 FP 1 Keyboard without backlight for use in Norway includes keyboard cable 730540 091 Keyboard without backlight for use in Portugal includes keyboard cable 730540 131 Keyboard without backlight for use in Romania includes keyboard cable 730540 271 Keyboard without backlight for use in Russia includes keyboard cable 730540 251 Keyboard without backlight for use in Saudi Arabia includes keyboard cable 730540 171 Keyboard without backlight for use in Slovenia includes keyboard cable 730540 BA1 Keyboard without backlight for use in South Korea includes keyboard cable 730540 AD1 Keyboard without backlight for use in Spain includes ke
134. y and the arrow keys to select File gt Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update 108 A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model num
135. y installs drivers and applications Creating recovery media E NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information 118 Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in t
136. yboard cable 730540 071 Keyboard without backlight for use in Sweden and Finland includes keyboard cable 730540 B71 Keyboard without backlight for use in Switzerland includes keyboard cable 730540 BG1 20 Chapter 3 Illustrated parts catalog Item Component Spare part number Keyboard without backlight for use in Taiwan includes keyboard cable 730540 AB1 Keyboard without backlight for use in Thailand includes keyboard cable 730540 281 Keyboard without backlight for use in Turkey includes keyboard cable 730540 141 Keyboard without backlight for use in the United Kingdom and Singapore 730540 031 includes keyboard cable Keyboard without backlight for use in the United States includes keyboard cable 730540 001 3 RTC battery includes cable and double sided adhesive 702853 001 4 Top cover 730548 001 5 Power button board includes cable 730552 001 6 Speaker assembly includes left and right speakers and cables 730555 001 7 Fingerprint reader board includes bracket and cable 730554 001 8 Card reader board includes cable 730563 001 System board includes a graphics subsystem with UMA memory and replacement thermal material Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up to 3 30 GHz 730559 601 processor 4 00 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i7 4600U 2 10 GHz SC turbo up

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