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User Guide for the Polycom® SoundStation® IP 7000

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1. Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones keypad mappings and display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Dewes Keypad Diagnostics or Display Diagnostics User Guide for the Polycom SoundStation IP 7000 Phone Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove
2. 0 cee ee 2 8 Selecting a Different Ring Tone for Your Phone 2 9 Setting Distinctive Ring Tones for Contacts 2 9 Updating Audio Quality and Capabilities 2 11 Updating the Sound Quality of Your Phone 2 11 Enabling Auxiliary Audio Components 2 12 Adjusting the Speaker and Ringer Volume 0 2 14 Using Call Lists cctsccee sett eaee te eee behead Poona ENEE aos 2 14 Viewing Call Lists 0000i0c ca ci deo sewer bess aa teeta een 2 15 Managing Call Lists 0c660 ee ss soa benedeni ee E ties 2 15 Managing Contact sineset t dale wale APENN NES EEAS RARESA 2 17 Adding Contacts to Your Local Contact Directory 2 19 Adding Contacts Manually 00 cece ee eee eee 2 19 Adding Contacts From Call Lists 04 2 21 Adding Contacts to Your Local Contact Directory From a Corporate DirectOry sccsceec e654 de Mb etre eee da ed ee ee 2 22 Searching for Contacts si cit tea see deeds E EERE ean ne 2 23 Searching for Contacts in Your Local Contact Directory 2 23 Searching for Contacts in a Corporate Directory 2 24 Updating Contacts in Your Local Contact Directory 2 26 Deleting Contacts From Your Local Contact Directory 2 27 Placing Calls to Contacts 0 cee 2 27 Managing Incoming Calls 0 eee eee 2 28 Distinguishing Calls ccc i
3. Customizing Your Phone Adding Contacts to Your Local Contact Directory Note You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory e Froma call list e From a Corporate Directory if this is set up on your phone You cannot update Corporate Directory from your phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Press the Dir soft key and then select Contact Directory The Directory screen displays ap Directory Mia Baille 9924 Dan Bell 6044 2 To add a contact to your phone s database press the Add soft key The Add To Directory screen displays 4 Add To Directory A Ascii First Name Last Name Contact Speed Dial Index 11 Encoding User Guide for the Polycom SoundStation IP 7000 Phone 3 Enter the contact information To move between fields use the Up and Down scroll keys Enter the following information Note Your phone may not display all the following fields For more information see your system administrator Optional Enter the First Name and Last Name of the contact You can enter a maximum of 32 characters To alternate between numeric uppercase and lowercase alphanumeric modes press the 1 A a soft key
4. 2 3 2 Scroll to Disable and then press Select 3 Press to return to the idle screen The idle screen no longer displays the time and date To display the time and date again enable the time and date see below To enable the time and date display 1 Press 35 and then select Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays ap Time amp Date Enable 2 Press Select 3 Press to return to the idle screen The idle screen now displays the time and date User Guide for the Polycom SoundStation IP 7000 Phone Updating the Display Contrast To adjust the contrast on the phone display 1 Press and then select Settings gt Basic gt Contrast MENU The Contrast screen displays Contrast a AALAN w EE E 2 Press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key 4 Press to return to the idle screen MENU Updating the Backlight Intensity Backlight intensity on the phone has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximu
5. User Guide for the Polycom SoundStation IP 7000 Phone Managing Incoming Calls Distinguishing Calls Rejecting Calls Note You can manage incoming calls from the contacts in your local Contact Directory by doing the following Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice mail system e Diverting calls from a particular contact to another person You can customize your phone so that you can distinguish callers by certain ring types For information on setting a distinctive ring type for a particular contact see Setting Distinctive Ring Tones for Contacts on page 2 9 You can customize your phone so that incoming calls from a particular person are immediately sent to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone Rejecting calls is not available on shared lines To send incoming calls from a particular contact directly to voice mail 1 Press the Dir soft key and then select Contact Directory The Directory screen displays Directory Mia Baille 9924 Dan Bell 6044 2 Scroll to the contact whose calls you want to go to your voice mail system You can use the key to Page Up and the key to Page Down Diverting Calls Customizing Your Phone 3 Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Na
6. User Guide for the Polycom SoundStation IP 7000 Phone SIP 3 1 1 November 2008 Edition 1725 40075 001 Rev Se POLYCOM Trademark Information Polycom the Polycom logo design SoundPoint IP SoundStation SoundStation VTX 1000 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System HDX 4000 HDX 7000 HDX 8000 HDX 9000 HDX 9001 HDX 9002 HDX 9004 Instructor RP iPower MGC PathNavigator People tContent PowerCam Pro Motion QSX ReadiManager Siren SoundStructure StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety
7. It includes the following topics e Configuring Basic Settings on page 2 1 e Adjusting the Speaker and Ringer Volume on page 2 14 e Using Call Lists on page 2 14 e Managing Contacts on page 2 17 e Managing Incoming Calls on page 2 28 Some customizations including setting up shared lines and viewing a Corporate Directory must be configured by your system administrator To learn about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about the phone s advanced features see Chapter 4 Using the Advanced Features of Your Phone For more information or assistance with your new phone see your system administrator Configuring Basic Settings To configure basic phone settings press i and then select Settings gt Basic to view the basic phone settings you can customize This section includes the following topics e Updating Preferences e Updating the Display Contrast Updating the Backlight Intensity Updating the Ring Tone e Updating Audio Quality and Capabilities User Guide for the Polycom SoundStation IP 7000 Phone Updating Preferences The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen You can also enable your phone to save Corporate Directory search results if Corporate Directory is set up on your phone See Searching for Contacts in a Corporate Directory
8. Phone If you require additional information or assistance with your new phone see your system administrator The following items are included in your basic phone package e SoundStation IP 7000 Conference Phone e 25 foot Network Cable e Quick Start Guide Make sure your conference phone package contains each item If any item is missing see your system administrator SoundStation IP 7000 Conference Phone 25 foot Network Cable The following items are optional accessories for the phone e AC Power Kit with Power Adapter Regional Power Cord Power Insertion Cable Getting Started with Your Phone Multi Interface Module Package with Multi Interface Module 12 foot Network Cable 10 pin Power Adapter Regional Power Cord Console Interconnect Cable External Microphone Kit with two SoundStation IP 7000 extended microphones External Microphone Kit with two Polycom HDX Microphone Arrays Mobile Phone Cable Computer Calling Kit with Computer Calling Cable Video Kit with a Polycom HDX Microphone Cable Installing the Phone This section describes how to install your phone It includes the following topics Connecting Network and Power Sources on page 1 3 Connecting Optional External Microphones on page 1 8 Connecting Optional Auxiliary Audio Components on page 1 9 Connecting Optional Video Components on page 1 11 Connecting Network and Power Sources There are four ways to connect
9. See Answering Calls When You Have an Active Call on page 4 12 To create a conference using the Join soft key gt gt If you have an active audio only or video call or conference and an audio only call or conference on hold scroll to either call and then press the Join soft key An active conference is created Handling Active Conferences You handle active audio only and video conferences differently You handle active audio only conferences in the same way as you handle conferences for phones that are not connected to a Polycom HDX system see Hosting Conference Calls on page 3 9 Except an Add Video soft key displays so you can add additional video endpoints to the conference Using the Advanced Features of Your Phone During a video conference e The Hold and Split soft keys are not available You cannot place the conference on hold or end the conference by pressing the Split soft key and placing all conference call participants on hold e The Add Phone and Add Video soft key display so you can add additional people to the conference The Add Phone soft key does not display if you have already added two audio only calls to the conference e The Content soft key displays See Showing Content When Your Phone is Connected to a Polycom HDX System on page 4 18 Managing Conferences The Manage soft key is available for both active audio only and video conferences You manage audio only and video conferences in the
10. To enter text in another language press the Encoding soft key Required Enter the Contact phone number You can enter a maximum of 32 characters The contact number must be unique and must not already exist in the directory If you try to save an entry with a non unique phone number or you do not enter a phone number an error message displays Optional Change the Speed Dial Index number The speed dial index is automatically assigned to the next available index value up to a maximum value of 99 You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that is already taken or you enter an invalid speed dial index number for example 0 or 00 an error message displays For more information on speed dial index numbers see Managing Speed Dial Entries on page 3 23 Optional Enter a Label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen before the contact s first and last names if specified For example in the following figure the labels Sales and Marketing have been assigned to contacts in the local Contact Directory as Directory Sales Mia Baille 9924 Mrktg Dan Bell 6044 Note Customizing Your Phone Optional Set the Ring Type For information on setting the ring
11. or To enter a phone number enter the number of the person you want to call To enter an IP address or URL Placing a call using an IP address or URL may not be enabled for your phone For more information see your system administrator If you are making an audio only call press the URL soft key Then toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call If you are making a video call toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call You can switch between entering a number or IP address or a URL by pressing the 123 and ABC soft keys User Guide for the Polycom SoundStation IP 7000 Phone To enter the letters that display on a number key press the number key one or more times For example to enter a press 2 once To enter c press 2 three times quickly To enter and press one or more times quickly 3 Press A or the Dial soft key The following figure shows a video call to Jacklyn Smith HD 3 14 PM Thursday 1951 Jacklyn Smith 1955 0 40 Add Video Add Phone End Call Content Placing Calls When You Have an Audio Only Call on Hold Note Only audio only calls can be on hold Video calls cannot be on hold When an audio only call is on hold you can place a separate audio only call or video call without setting up a conference When the call is placed the phone wi
12. Intensity O 6 Scroll to the intensity you want and then press Select The default Backlight Idle Intensity is Low Press the Save soft key Select Maximum Intensity The Maximum Intensity screen displays ab Maximum Intensity ERR 9 Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display and then press the Ok soft key 10 Press to return to the idle screen MENU Updating the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor s You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings Note Customizing Your Phone Selecting a Different Ring Tone for Your Phone You can choose a unique ring tone for your phone to identify it when it rings To select a ring tone for your phone 1 Press and then select Settings gt Basic gt Ring Type The Ring Type screen displays Ring Type C Silent Ring 2 amp Low Trill 3 O Low Double Trill 4 O Medium Trill Scroll to the ring type you want To hear the ring type press the Play soft key The default ring type is Low Trill 3 Press Select 4 Press to return to the idle screen Setting Distinctive Ring Tones for Contacts Your company s settings may override this feature For more inform
13. Mia 6084549924 Bain Mich 6084549424 Beck Tad 6084549498 i Bell Dan 6084549480 2 Press the Search soft key Then enter the first few characters or numbers of a search criteria and then press the Submit soft key The screen displays a list of successful matches 4 Corporate Directory Filtered Wong Henry 6084549479 3 Scroll to the contact you are searching for From this screen you can press the Dial soft key to dial the contact or press the View soft key and save the contact to your local Contact Directory 4 Press twice to return to the idle screen MENU User Guide for the Polycom SoundStation IP 7000 Phone Updating Contacts in Your Local Contact Directory You can update information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory To update a contact in your local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays ap Directory Mia Baille 9924 Dan Bell 6044 2 Scroll to the contact whose information you want to update or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 23 3 Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 4 Update th
14. Polycom SoundStation IP 7000 Phone Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and recommended corrective actions to take Problems are grouped as follows e Installation Configuration on page 5 2 e Power and Startup on page 5 3 e Controls on page 5 4 e Access to Screens and Systems on page 5 5 e Calling on page 5 6 e Displays on page 5 7 e Audio on page 5 7 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 7 If you require more information or assistance contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone Installation Configuration Symptom Problem Corrective Action The display shows General configuration error Unsupported configuration Undo last configuration change The phone installation configuration is not supported Verify that you have installed the phone s and any components correctly e Check that no more than two phones are connected together e Check that no more than two extension microphones are installed If your conference room setup has two connected phones
15. a 4 16 PM Wednesday 1951 Active Conference 0 39 py From PC Mobile audio PC Mobile audio Accept You manage conference calls with computer or mobile audio just as you do with other phone calls For detailed information on setting up conferences using the Confrnc and Join soft keys as well as managing conference calls see Hosting Conference Calls on page 3 9 Adjusting the Volume of Computer or Mobile Audio To adjust the speaker volume gt gt While you listen to computer or mobile audio press either 4 or 4 to adjust the speaker volume To mute the microphone gt gt While you listen to computer or mobile audio press amp The LEDs glow red to indicate that the other person or people cannot hear you You can still hear all other people while Mute is enabled To turn off the Mute feature press amp again Using the Advanced Features of Your Phone Using the Phone When it is Connected to a Polycom HDX System Note Note This section describes how to use your phone when it is connected to a Polycom HDX system For detailed information on how to use a Polycom HDX system see the Polycom HDX documentation at www polycom com videodocumentation You can connect your phone to Polycom HDX systems that run software version 2 5 or later Your phone must run SIP application 3 1 1 or later You can perform many of the following phone functions using your Pol
16. active audio only or video call scroll to either call and then press the Join soft key Answering Calls When You Have an Active Call If you answer a call when you have a video call a conference is automatically created between yourself the video call and the call you answer If you answer a call when you have an active audio only call the phone places the active call on hold and the call you answer becomes the active call Using the Advanced Features of Your Phone To answer a call when you have an active call gt gt Do one of the following Ifyou havea video call and an incoming call arrives press A or the Join soft key A conference is automatically created between yourself the video call and the call you answer or Ifyou have an active audio only call and an incoming call arrives press A or the Answer soft key The active call is placed on hold and the new call becomes the active call The phone displays two call appearances one for the call on hold and one for the active call Ending Calls When Your Phone is Connected to a Polycom HDX System To end a call gt gt Scroll to the call and then press Q or the End Call soft key To end a call on hold scroll to the call on hold press the Resume soft key and then press O or the End Call soft key To end a call to a conference call participant see Managing Conferences on page 4 17 Holding Calls When Your Phone is Co
17. call to the new person 3 Place a call to the second person See Placing Calls on page 3 2 4 When the second person answers press or the Confrnc soft key again to join all people in the conference Note If configured for single key press conferences you do not have to press the Conference key or the Confrnc soft key again The Active Conference screen displays 1 40 PM Wednesday 1951 Active Conference 0 33 Hold End Call Manage split_ Using the Basic Features of Your Phone Setting Up a Conference With an Active Call and a Call on Hold If you are currently in an active call and you have another call on hold you can create a conference call between the active call the call on hold and yourself by pressing the Join soft key To set up a conference call with an active call and a call on hold gt gt If you have an active call and a call on hold press the Join soft key The Active Conference screen displays 1 40 PM Wednesday 1951 ca i Conference 0 33 A conference is created with the active call the call on hold and yourself Managing Conferences To manage a conference you must currently be in an active conference call From the Active Conference screen you can press the Manage soft key to manage the individual participants in the conference or end the conference call The following figure shows the Manage soft key that displays when
18. calls and conferences You can connect your phone to the following Polycom HDX systems running 2 5 or later e Polycom HDX 4000 series e Polycom HDX 7000 series e Polycom HDX 8000 HD e Polycom HDX 9000 series For information on how to use your phone when it is connected to a Polycom HDX system see Using the Phone When it is Connected to a Polycom HDxX System on page 4 7 For detailed information on how to use a Polycom HDX system see the Polycom HDX documentation at www polycom com videodocumentation User Guide for the Polycom SoundStation IP 7000 Phone Before you set up your phone to connect to a Polycom HDX system make sure you have the optional Video Kit containing a Polycom HDX Microphone Cable You use the Polycom HDX Microphone Cable to connect your phone to the Polycom HDX system When you connect your phone to a Polycom HDX system you do not need to connect the phone to a power source The Polycom HDX system provides the power source To connect your phone to a Polycom HDX system Note You can only connect a single phone setup to the Polycom HDX system That is you cannot connect two phones together using the Console Interconnect Cable and then connect the phones to a Polycom HDX system 1 Connect your phone to the network Note If you are using a Multi Interface Module follow the steps for Connecting the Phone Using AC Power One Phone with Multi Interface Module on page 1 5 and then go to ste
19. can also redial numbers For more information see Placing Calls on page 3 2 and Redialing Numbers on page 3 7 Note The directories on your phone and on the Polycom HDX system are not integrated Directory entries on the phone do not display on the Polycom HDX system and directory entries on the Polycom HDX system do not display on the phone Answering Calls When Your Phone is Connected to a Polycom HDX System Answering Calls When You Don t Have Any Active Calls You answer an incoming call in the same way you answer calls if your system is not connected to a Polycom HDX system User Guide for the Polycom SoundStation IP 7000 Phone Note To answer an incoming call gt gt Press A or the Answer soft key For more information see Answering Calls on page 3 6 Answering Calls When You Have an Audio Only Call on Hold Only audio only calls can be on hold Video calls cannot be on hold When you answer a call when you have an audio only call on hold your phone displays two call appearances one for the call on hold and one for the active call To answer an incoming call when you have a call on hold gt gt Press A or the Answer soft key The following figure shows a video call and an audio only call on hold HD 4 19 PM Wednesday 1951 Jacklyn Smith 1955 0 55 LA fens Henry Wong 1951 2 00 Add Video Add Phone End Cali More If you want to create a conference between the call on hold audio only and an
20. dads oeeewetenns cus cl Index viii Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 7000 conference phone The SoundStation IP 7000 conference phone is a next generation phone with a modern industrial design and the latest advancements in Polycom voice technology Some of the key features of the phone include Extraordinary audio performance Strong IP telephony feature set Built in voice bridge for multi participant conferences Ability to connect two phones together for convenience performance and flexibility Ability to connect to Polycom HDX systems to conduct video calls and conferences A port built into the console to allow calls from a computer calling application or a mobile phone This chapter includes the following topics Parts List on page 1 2 Installing the Phone on page 1 3 Registering the Phone on page 1 14 Features of the Phone on page 1 15 Understanding Icons on page 1 18 Navigating Menus and Entering Data on page 1 20 User Guide for the Polycom SoundStation IP 7000 Phone Parts List Optional Accessories To read about how to change the settings on your phone see Chapter 2 Customizing Your Phone To read about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about more advanced features see Chapter 4 Using the Advanced Features of Your
21. page 4 25 or contact your system administrator Updating Presence Settings 4 20 Your presence setting indicates your status either online busy be right back away on the phone out to lunch or offline Update your presence setting so that other users can monitor your status from their phones To change your presence setting 1 Do one of the following Press and then choose Features gt Presence gt My Status 2 or Press the MyStat soft key The My Status screen displays My Status M Online C Busy Be right back im Away Fd 3 4 Using the Advanced Features of Your Phone 2 Scroll to the status you want and then press Select 3 Press to return to the idle screen The following figure shows what the phone screen looks like when you assign a presence status in this case Busy If you assign the status Online the default status or On the phone the presence status does not display on your screen Busy 1951 12 28 Thursday June 5 Selecting Contacts to Monitor Note Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory If your call server is Microsoft Office Live Communications Server 2005 see Integrating With Microsoft Office Live Communications Server 2005 on page 4 2
22. speakers scroll to External Speaker and then press Select To disable speakers and to prevent recording devices and computers from recording phone calls scroll to Off and then press Select 3 Press to return to the idle screen MENU Adjusting the Speaker and Ringer Volume Using Call Lists To adjust the speaker volume gt gt During a call press either 4 or 4 to adjust the speaker volume To adjust the ringer volume gt gt When the phone is in the idle state press either 4 or l 4 to adjust the ringer volume Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss a call for example if you do not answer a call or you have call forwarding or Do Not Disturb enabled the idle screen will display a message indicating the number of missed calls you have To view information about the missed call view your Missed Calls list see Viewing Call Lists below After you view the Missed Calls list the message on the idle screen is removed Viewing Call Lists Managing Call Lists Customizing Your Phone The following figure shows what the idle screen looks like when you miss a call a gt 1 new missed call 1951 12 93 Wednesday June 4 New Call You can access missed received and placed calls from the idle screen or you can quickly access call lists using
23. the scroll keys To view a call list gt gt From the idle screen do one of the following Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or Press the Dir soft key and then select Call Lists gt Missed Calls Received Calls or Placed Calls or Use the scroll keys to access a call list To view the Received Calls List press the Left scroll key To view the Placed Calls List press the Right scroll key To view the Missed Calls List press the Down scroll key You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call User Guide for the Polycom SoundStation IP 7000 Phone Note 16 To manage a call list Press the Dir soft key and then select Call Lists The Call Lists screen displays A Call Lists Missed Calls 2 Received Calls 3 Placed Calls 4 Clear 2 Do one of the following Toclear the records ina call list select Clear gt Missed Calls Received Calls or Placed Calls The following figure shows the message that displays when you clear a Missed Calls list Clear Missed Calls Missed Calls Cleared To manually clear all calls in all call lists restart the phone
24. they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAM
25. to connect wireless lapel microphones speakers and recording devices and computers to record phone calls To connect audio components to the Multi Interface Module see your system administrator After you connect an auxiliary audio component to the Multi Interface Module you must enable the component To enable the component see Enabling Auxiliary Audio Components on page 2 12 You do not have to enable audio from a mobile phone or from a computer calling application This audio is automatically enabled when you connect the Mobile Phone Cable or the Computer Calling Cable to the 2 5mm audio connector on your conference phone 2 5mm Audio Connector on Phone Your conference phone has a 2 5mm audio connector to connect to a mobile phone or to a computer calling application You connect a mobile phone or computer calling application so you can use the conference phone speaker to stream two way audio from the mobile phone or computer calling application for hands free conversations When you connect mobile or computer audio to your conference phone all participants in a call or conference call including those connected through a mobile phone or computer calling application can hear and speak to each other The 2 5mm audio connector is located on the right side of your conference phone behind a door you flip open The following figure shows the 2 5mm audio connector on the side of the conference phone The 2 5mm audio connector h
26. video conference a conference that has at least one video call displays the video icon Ea User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows a video call to Jacklyn Smith Ho 3 14 PM Thursday 1951 Jacklyn Smith 1955 0 40 The following figure shows an active conference call in which one participant is connecting with video 1 40 PM Wednesday 1951 Active Conference Ed 0 33 The video icon Fai also displays next to video calls in call lists The following figure shows a Placed Calls list The call to John Smith used video a Placed Calls John Smith 1950 2 Henry Wong 1951 Using the Advanced Features of Your Phone Placing Calls When Your Phone is Connected to a Polycom HDX System You can place a call when your phone is idle when you have an active call or when you have a call on hold Placing Calls When You Don t Have Any Active Calls When you place a call you must specify if the call will be an audio only call or a video call To place a call when you don t have any active calls 1 Note Do one of the following or Press A 4 The message Video or Phone Call displays To place a video call press the Video soft key To place an audio only call press the Phone soft key To place a video call press the Video soft key To place an audio only call press the Phone soft key Do one of the following
27. your phone to the network and a power source Your system administrator can tell you which of the following methods best suits your teleconferencing needs Power over Ethernet PoE AC Power One Phone AC Power One Phone with Multi Interface Module AC Power Two Phones with Multi Interface Module Connecting the Phone Using a Power over Ethernet Source Power over Ethernet is the default connection for the phone User Guide for the Polycom SoundStation IP 7000 Phone Note AC power adapters are not included in the PoE package If you require one see your system administrator The following figure shows how to connect the phone to the network using a PoE source To connect the phone using a PoE source 1 Connect the 25 foot Network Cable to the LAN jack on the phone 2 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port Connecting the Phone Using AC Power One Phone If a PoE source is not available connect the phone to an AC power source To connect the phone to an AC power source make sure you have the optional AC Power Kit containing a Power Adapter Regional Power Cord and a Power Insertion Cable Aa Getting Started with Your Phone The following figure shows how to connect the phone to an AC power source Power Insertion Cable 25 foot Network Cable Power Adapter 5 To connect the phone to an AC power source 1 Connect th
28. 00000 e cece aes 3 18 Forwarding Calls isss cc gacge cade ta sts pena diesen sa baeaaee es 3 19 Forwarding Calls Statically 0 0 3 19 Forwarding Calls Dynamically 0 00 002 eee 3 21 Enabling Do Not Disturb 0 0 cee eee eee 3 21 Managing Speed Dial Entries 0 0c eee eee 3 23 Using Voice Mail errereen hence beuee cose eye ea wee RARE eae 3 24 Using Computer or Mobile Audio with the Conference Phone 4 1 Listening to Computer or Mobile Audio 4 2 Ending Computer or Mobile Audio 0000000 4 5 Placing Computer or Mobile Audio on Hold 4 5 Creating Conference Calls with Computer or Mobile Audio 4 5 Adjusting the Volume of Computer or Mobile Audio 4 6 Using the Phone When it is Connected to a Polycom HDX System 4 7 Placing Calls When Your Phone is Connected to a Polycom HDX System 0 0 eee eee eee 4 9 Placing Calls When You Don t Have Any Active Calls 4 9 Placing Calls When You Have an Audio Only Call on Hold cdg poe neta daa nasagawnced edie aedasanee be 4 10 Placing Calls When You Have an Active Audio only Call or a Video Call 2s eddie cence ted atuna aa ddac AES ERAS 4 11 Placing Calls Using Call Lists Directories Speed Dial Index Numbers and the Redial Key When Your Phone is Connected to a Polycom HDX System 000 2000 4 11 Answering Calls When Your Phone i
29. 12 redial key about 1 17 redialing numbers 3 7 regional power cord 1 2 1 3 registering the phone 1 14 Reject soft key 2 28 3 6 rejecting calls 2 28 3 6 4 14 restarting the phone 4 26 Retain Search feature 2 24 ring tone updating for contacts 2 8 ringer volume adjusting 2 14 S scroll keys about 1 16 1 20 searching for contacts 2 23 select key about 1 17 shared lines 2 30 showing content 4 18 Silence feature 3 6 soft keys about 1 16 soft keys viewing 1 21 SoundStation IP 7000 accessories optional for 1 2 advanced features of 4 1 auxiliary audio components connecting to 1 9 extended microphones 1 3 hardware testing 5 7 installing 1 3 language support for 2 2 registering 1 14 restarting 4 26 troubleshooting 5 1 video integrating with 1 11 spaces entering 1 21 speaker internal 1 15 speaker volume adjusting 2 14 4 6 speakers external 1 9 2 11 2 12 special characters entering 1 21 speed dialing 3 5 3 23 4 11 startup issues troubleshooting 5 3 status updating 4 20 symbols entering 1 21 Index 3 User Guide for the Polycom SoundStation IP 7000 Phone T testing phone hardware 5 7 text entering and deleting 1 20 1 21 time and date display updating 2 3 transferring calls 2 29 3 16 4 13 treble and bass control updating 2 11 troubleshooting audio problems 5 7 calling problems 5 6 control problems 5 4 and the Diagnostics menu 5 7 display problems 5 7 hardware 5 7 installation problems
30. 3 Connecting the Phone Using a Power over Ethernet Source 1 3 Connecting the Phone Using AC Power One Phone 1 4 Connecting the Phone Using AC Power One Phone with Multi Interface Module 1 5 Connecting the Phone Using AC Power Two Phones with Multi Interface Module 1 6 Connecting Optional External Microphones 5 1 8 Connecting Optional Auxiliary Audio Components 1 9 2 5mm Audio Connector on Phone 0 2000005 1 10 Audio Connectors on Multi Interface Module 1 11 Connecting Optional Video Components 1 11 Registering the Phone tAds aaa Ae nn eee 1 14 Before You Use Your Phone 0 eee eee eee 1 14 Features of the Phone 0 66 0 05 cece cece a tyner ees 1 15 Understanding Icons 0 0 cee eee ee 1 18 Navigating Menus and Entering Data 1 20 2 Customizing Your Phone ceceeeeeee ee 2 Configuring Basic Settings 0 00 cee eee eee eee 2 1 Updating Preferences eerren d eina tithe tadsudareeisd 2 2 Updating the Language 0 cece cece eee 2 2 Updating the Time and Date Display 2 3 Updating the Display Contrast 0 0 000000 2 6 Updating the Backlight Intensity 2 0 0000000 2 6 User Guide for the Polycom SoundStation IP 7000 Phone Updating the Ring Tone
31. 4 New Call Using the Basic Features of Your Phone Managing Speed Dial Entries Note Use the speed dial feature for fast automated dialing To use speed dial you enter a speed dial index number instead of entering a complete phone number When you create a Contact Directory entry the phone automatically assigns a Speed Dial index to the entry You can change the index number or delete it Only entries in your Contact Directory can be set up as speed dial entries To create a new Contact Directory entry with a speed dial index number see Adding Contacts to Your Local Contact Directory on page 2 19 The following steps describe how to update a speed dial entry for a contact To place a call using a speed dial number see Placing Calls Using Speed Dial on page 3 5 To update a speed dial entry in your local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays Directory Mia Baille 9924 Dan Bell 6044 2 Scroll to the user s entry and then press the Edit soft key The Edit Contact screen displays ae Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 Save 1 Aa lt lt More User Guide for the Polycom SoundStation IP 7000 Phone 3 Scroll to Speed Dial Index and then update the speed dial index number Use the lt lt soft key to update an existing ent
32. 5 To update your buddy list 1 Press the Dir soft key and then select Contact Directory The Directory screen displays a Directory Mia Baille 9924 Dan Bell User Guide for the Polycom SoundStation IP 7000 Phone 2 Scroll to find the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 23 You can use the key to Page Up and the key to Page Down 3 Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 _ Save 1 Aa lt lt More 4 Scroll to Watch Buddy and then press the Right or Left scroll key to choose Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 5 Press the Save soft key 6 Press twice to return to the idle screen MENU If you enable the Watch Buddy setting for a contact the contact will display on your Buddy Status screen To view your Buddy Status screen press the Buddies soft key from the idle screen Blocking Contacts From Viewing Your Status Block a contact in your Contact Directory if you don t want the contact to view your status If you u
33. 5 2 power and startup problems 5 3 screen and system problems 5 5 U uppercase characters entering 1 21 URLs dialing 3 4 Vv video components connecting to phone 1 11 Video Kit 1 3 video integrating with phone 1 11 voice mail 2 28 3 24 volume keys about 1 17 volume adjusting 2 14 4 6 4 17 Ww Watch Buddy setting 2 21 4 22 watcher list 4 22 wireless microphones 1 9 2 12 Index 4
34. 5 that has lasted 57 seconds Ho 1 30 PM Wednesday 1951 me Jacklyn Smith 1955 0 57 To place a call on hook to dial a phone number gt gt Enter the phone number of the person you want to call and then press A or the Dial soft key Using the Basic Features of Your Phone To place a call off hook to dial a phone number IP address or URL Note Placing a call using an IP address or URL may not be enabled for your phone For more information see your system administrator 1 Press A or the New Call soft key The Enter number screen displays di Enter number 1951 2 Do one of the following To dial a phone number enter the phone number of the person you want to call To dial an IP address a Press the URL soft key The 123 Enter number screen displays q 123 Enter number 1951 b Enter the IP address of the person you want to call To enter press e User Guide for the Polycom SoundStation IP 7000 Phone To dial a URL a Press the URL soft key The 123 Enter number screen displays 4 123 Enter number 1951 b Press the ABC soft key The ABC Enter number screen displays di ABC Enter number 1951 c Enter the URL of the person you want to call To enter the letters that display on a number key press the number key one or more times For example to enter a press 2 once To enter c p
35. AGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2008 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the Polycom SoundStation IP 7000 conference phone This conference phone provides multi person audio and video conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol SIP internet telephony system This guide provides everything you need to qui
36. Directory on your phone you may also have read access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more information see Searching for Contacts in a Corporate Directory on page 2 24 and Adding Contacts to Your Local Contact Directory From a Corporate Directory on page 2 22 18 User Guide for the Polycom SoundStation IP 7000 Phone To view your local Contact Directory gt gt Do one of the following Press or Press the Dir soft key and then select Contact Directory The Directory screen displays listing all the contacts in your directory and then select Features gt Contact Directory Directory Mia Baille 9924 i Dan Bell 6044 To view your Corporate Directory gt gt Do one of the following Press and then select Features gt Corporate Directory or Press the Dir soft key and then select Corporate Directory The Corporate Directory screen displays listing all the contacts in your directory You can search for and dial contacts or save contacts to the local Contact Directory 4 Corporate Directory Filtered Baille Mia 6084549924 Bain Mich 6084549424 Beck Tad 6084549498 Bell Dan 6084549480
37. See Restarting the Phone on page 4 26 Customizing Your Phone To view and manage a call list scroll to either Missed Calls Received Calls or Placed Calls and then press Select Your call list information displays The following figure shows a Placed Calls list ae Placed Calls GD John Smith 1950 2 Henry Wong 1951 To manage your call list To return the call press the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory press the Edit soft key To return to the Call Lists menu press the Back soft key To remove the call from the list press the Clear soft key Tostore the contact in your Contact Directory press the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller press the Info soft key 3 Press twice to return to the idle screen d 2 Managing Contacts You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up a Corporate
38. Speed Dial Entries on page 3 23 From the idle screen press the Up scroll key to quickly access your list of speed dial entries To place a call using a speed dial index number 1 Press Do one of the following Ifyou know the contact s speed dial index number enter the number and then press Press the Up scroll key and then select Features gt Speed Dial Zz u The Speed Dial Info screen displays Speed Dial Info ED Ann Brown 1657 2 Ray Dubois 6894 3 Analiese Madsen 1743 4 Henry Wong 6084 User Guide for the Polycom SoundStation IP 7000 Phone 2 Do one of the following Enter the speed dial index number or Ifthe contact you want to call is not already highlighted scroll to the contact and then press the Dial soft key The call is placed Answering Calls Note Ending Calls Note To answer a call gt gt Press A or the Answer soft key The LEDs blink green when the phone rings e To ignore incoming calls press the Reject soft key for private lines or the Silence soft key for shared lines To prevent your phone from ringing enable the Do Not Disturb feature see Enabling Do Not Disturb on page 3 21 e You can forward incoming calls by pressing the Forward soft key See Forwarding Calls Dynamically on page 3 21 e Ifyou set up your phone with a silent ring press the Answer soft key to answer the
39. Wong 1951 2 00 If three or more calls are taking place the phone displays a counter at the top left of the screen For example in the following figure 1 3 indicates that the call to John is the first one out of a total of three To select the other two calls press the Up or Down scroll keys 1 3 4 19 PM Wednesday 1951 ge John Smithe 1950 0 12 Hold Jacklyn Smith R lios5 2 11 User Guide for the Polycom SoundStation IP 7000 Phone Using Buddy Lists Note Monitoring the status presence of contacts in a buddy list is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Your phone can watch the status of up to eight other phones These phones form your Buddy List Your phone can be monitored by up to eight other phones If your phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of presence settings and buddy lists is different For more information see Integrating With Microsoft Office Live Communications Server 2005 on
40. age by three internal microphones 3 LED Indicators Indicate phone and call status through three bi color LEDs The LEDs illuminate to indicate the following normal operational states e Solid red A muted call e Flashing red A call is on hold e Solid green A dial tone is available dialing is in progress or call is in progress e Flashing green An incoming call User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the primary components on your phone console OPER 2 moe e amp Item Description 1 LCD graphic display Shows call and status information messages soft keys menus time and date 2 Soft keys Select specific context sensitive functions that display on the screen above each soft key 3 Scroll keys Allow you to lt i gt e Scroll through displayed information e Enable or disable fields e View the Speed Dial Info list Up scroll key lt gt e View the Received Calls list Left scroll key e View the Placed Calls list Right scroll key e View the Missed Calls list Down scroll key Getting Started with Your Phone Item Description 4 End Call key E
41. arch for the contact and then scroll to the contact s entry For information on how to search for a contact see Searching for Contacts in a Corporate Directory on page 2 24 3 Press the View soft key The Contact screen displays Contact Last Name Bell First Name Dan Phone Number 6084549480 F4 3 Customizing Your Phone 4 To save the contact to the local Contact Directory press the Save soft key Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Press twice to return to the idle screen MENU Note You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields To view your Contact Directory see Managing Contacts on page 2 17 To update missing contact information see Adding Contacts Manually on page 2 19 step 3 Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory if this is set up on your phone Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays Direc
42. as a mobile phone icon above it Getting Started with Your Phone To connect to audio from a mobile phone gt gt Connect one end of the optional Mobile Phone Cable to the headset jack on your mobile phone and connect the other end to the 2 5mm audio connector on your conference phone Note If your conference phone setup has two connected phones you can attach the Mobile Phone Cable to either conference phone For information on using your conference phone with a mobile phone connection see Using Computer or Mobile Audio with the Conference Phone on page 4 1 To connect to audio from a computer calling application gt gt Connect one end the end with two connectors of the Computer Calling Cable contained in the optional Computer Calling Kit to the sound card on your computer and connect the other end to the 2 5mm audio connector on your phone For information on using your phone with a computer calling application see Using Computer or Mobile Audio with the Conference Phone on page 4 1 Audio Connectors on Multi Interface Module The Multi Interface Module has various connectors and ports to connect wireless lapel microphones speakers and recording devices and computers to record phone calls To attach and use audio components see your system administrator Connecting Optional Video Components You can connect your phone to a Polycom HDX system so that your phone can conduct video
43. at connect by audio only and a multiple number of sites that connect by video the exact number of video calls you can add is determined by your system setup At most a conference call can have two audio only calls and multiple video calls The following figure shows a video conference The video icon Cal displays when at least one conference participant connects by video aF 1 40 PM Wednesday 1951 ai Conference Using the Advanced Features of Your Phone The following figure shows an audio only conference The handset icon R displays when all conference call participants connect using audio only endpoints 1 40 PM Wednesday 1951 cave Conference 0 33 Add Video Hold EndCall More Setting Up Conferences You can set up a conference in two ways e Ifyou have no active calls or you have an active call or conference use the Add Phone or Add Video soft keys e If you have an audio only call on hold and an active call use the Join soft key To set up a conference using the Add Phone or Add Video soft keys 1 Call the first person See Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4 9 The following figure shows a video call to Jacklyn Smith Ho 3 14 PM Thursday 1951 Jacklyn Smith 1955 0 40 Add Video Add Phone End Call Content User Guide for the Polycom SoundStation IP 7000 Phone 4 16 Note 2 Place a call to
44. ation contact your system administrator You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers User Guide for the Polycom SoundStation IP 7000 Phone To set a distinctive ring tone for a contact 1 Press ENU and then select Features gt Contact Directory The Directory screen displays Mia Baille 9924 i Dan Bell I I I 60 Directory Scroll to the contact for whom you want to assign a distinctive ring tone Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 _ Save 1 Aa lt lt More 4 Scroll to Ring Type and then enter a number corresponding to one of the ring types available If a ring type is already assigned to the contact but you want to change it press the lt lt soft key to delete the existing ring type Then enter a number corresponding to one of the ring types available Note To exit this screen and determine the number associated with a ring type press the Menu key and then select Settings gt Basic gt Ring Type Each ring type has a number associated with it 5 Press the Save soft key 6 Press to return to the idle screen Customizing Your Phone Updating Audio Quality and Capabilities You can adjust the audio quality of your phon
45. ation or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any inte
46. call e To answer a call from a mobile phone or computer calling application see Using Computer or Mobile Audio with the Conference Phone on page 4 1 To answer a call on a shared line 1 Answer the incoming call 2 Press the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the call on their phone screen To end a call gt gt Press O or the End Call soft key You cannot end a call that is on hold until you resume the call To end a call on hold scroll to the call on hold press the Resume soft key and then press the End Call soft key Using the Basic Features of Your Phone Muting the Microphone To mute the microphone gt gt During a call press amp The LEDs glow red and the mute icon displays on the phone screen Mute The other person or people cannot hear you You can still hear all other people while Mute is enabled To turn off the Mute feature press amp again To mute the microphone if you use extension microphones gt gt Press Wy onthe phone or the O button on the top of the extension microphones To turn off the Mute feature press y or O again Note When you press the Mute button on the phone or on any extended microphone connected to the phone you mute the microphone on the phone and all extended microphones connected to the phone Redialin
47. cates incoming call information A hollow phone icon displays at the top left of the screen Z gt 1951 12 37 Wednesday June 4 The phone is not registered to a server Ask your system administrator to register the phone to a server Displays Troubleshooting Your Phone Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the phone Verify that power is correctly applied to the phone e Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable e If your phone uses in line power have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Adjust the screen contrast See Updating the Display Contrast on page 2 6 The display is flickering Certain types of older fluorescent lighting cause the display to appear to flicker Do one of the following e Move the phone away from the lights e Replace the lights Audio Symptom Problem Corrective Action The speaker has no audible sound Speaker volume is low Adjust the speaker volume During a call press either 4 or 4
48. ce A conference is in progress See Hosting F Conference Calls on page 3 9 Dialing The phone is placing a call dill Hold A call or conference is on hold See Holding and Resuming Calls on page 3 8 and Holding and Resuming Conferences on page 3 15 Do Not Disturb You have enabled the Do Not Disturb feature on your phone Your phone will not ring See Enabling Do Not Disturb on page 3 21 X Far mute You have applied the far mute feature to a conference call participant The muted participant can hear all participants but no participant can hear the muted participant See Muting Conference Call Participants on page 3 12 Getting Started with Your Phone Line Call State or Icon Indicator Description Presence Identifies the status of a buddy in your Buddy Status list See Using Buddy Lists on page 4 20 2 Onli Online Busy or On the phone D gt y p EA Be right back Away or Out to lunch amp Offline Registered line The phone can place and receive calls Registered shared line The phone which shares a directory number with another phone can place and receive calls See Understanding Shared Lines on page 2 30 at Ringing The phone is ringing ai Unregistered line The phone is unable to place and receive calls Video call A video call is taking place or the phone is placing a video call In lists the icon rep
49. check that only one extension microphone is installed e Refer to Installing the Phone on page 1 3 e Contact your system administrator The display shows Daisy Chaining Error Multiple Ethernet cables Connect only one Ethernet cable More than one 12 foot Network Cable 10 pin has been connected to a phone installation Connect only one 12 foot Network Cable 10 pin to the multiple phone installation See Installing the Phone on page 1 3 Power and Startup Troubleshooting Your Phone Symptom Problem Corrective Action The display shows Network Link is Down The network cable is not properly connected Verify that the network cable is properly connected e Check the cable termination at the switch or hub furthest end of the cable from the phone e Check that the switch or hub is operational flashing link status lights Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active A Ethernet MAC 00 04 F2 E1 02 82 LAN port Active LAN Speed 100Mbps LAN Mode Full duplex Back e To attempt re registration with the call server reboot the phone For more information see your system administrator e Contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone Controls Symptom Problem Corr
50. ckly use your new conference phone Verify with your system administrator that the network is prepared for configuring the conference phone Also read the Parts List and the Safety and Compliance section in this guide before you set up and use the conference phone This guide includes regulatory compliance information that your system administrator should review You can also view this guide at www polycom com voicedocumentation Changes to this Guide The following sections are new for this edition Connecting Optional Video Components on page 1 11 e Registering the Phone on page 1 14 Using the Phone When it is Connected to a Polycom HDX System on page 4 7 Major changes have occurred to the following sections since the previous edition Optional Accessories on page 1 2 Connecting Optional External Microphones on page 1 8 e Adding Contacts to Your Local Contact Directory on page 2 19 e Placing Calls on page 3 2 e Restarting the Phone on page 4 26 User Guide for the Polycom SoundStation IP 7000 Phone Contents About This Guide ccc cccc cece ccc cccees Changes to this Guide 0 cece eee iii 1 Getting Started with Your Phone 444 1 1 Parts List csi cscess ages ni oneni neia i We Roshan tee A E E E E 1 2 Optional Accessories sisisi risrii ttrt TENE eee eee eee 1 2 Installing the Phone 6 eee eens 1 3 Connecting Network and Power Sources 0 1
51. com SoundStation IP 7000 Phone Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Quick Tip 44011 Registering Standalone SoundPoint IP and SoundStation IP Phones available at http www polycom com usa en support voice soundpoint_ip VoIP_Technical_Bulletins_pub html Before You Use Your Phone Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Before you use your phone familiarize yourself with the phone s features the icons that display on the screen and how to navigate menus and enter data Features of the Phone Getting Started with Your Phone The following figure shows the primary hardware features of your phone Description console 3 Feature 1 Speaker Allows for ringer and hands free audio output 2 Microphones Provide 360 cover
52. csc oy ase ve eed cee tad rrea 2 28 Rejecting Calls cnccccdc iene ai EEE REE AEE a eee ead 2 28 Diverting Calls eceso sosise cae ewe eRe 2 29 Understanding Shared Lines 0 0000 c ccc eee eee 2 30 3 Using the Basic Features of Your Phone 3 1 Placing Calls uncioni oni er sada ee oe 3 2 Answering Calls vs peresi view cane ea Sad aoe shoes sa eins Lae 3 6 Ending Calls j1ti54 544003 tiie 64s tenet eee g abies 24 a3 3 6 Muting the Microphone 0 06 eens 3 7 Redialing Numbers 2 624 8y e0a00 5 seb eee es ene cee eaetaonees 3 7 Holding and Resuming Calls 0 cece eee 3 8 Hosting Conference Calls 2 0 0 0 0 eens 3 9 Setting Up Conferences i 2 2 idence donb DERI eehid SKEE SECRE 3 9 Managing Conferences 000 cece eee eee eee 3 11 Muting Conference Call Participants 0 3 12 Placing Conference Call Participants on Hold 3 13 Removing Conference Call Participants 3 14 Obtaining Information About Conference Call Participants 3 14 vi Holding and Resuming Conferences 000 cece eee 3 15 Splitting Conferences srs occ visas boeeecad ben eea ease een RNR 3 16 Ending Conferences oigcc cies cada eee ohn talon ae piee ead 3 16 Transferring Calls 24 4 ci c ceiigtia ds tient ctieid odd gave epics 3 16 Performing a Consultative Transfer 5 0004 3 17 Performing a Blind Transfer 000
53. ct from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone screen The following figure shows the default format for the date and time display 1951 New Call 12 37 Wednesday June 4 User Guide for the Polycom SoundStation IP 7000 Phone To display a new time format and then select Settings gt Basic gt Preferences gt Time amp Date gt Clock Time 1 Press The Clock Time screen displays a Clock Time A O 24 2 G12 AM PM 2 Scroll to the time format you want and then press Select 3 Press to return to the idle screen To display a new date format l Press and then select Settings gt Basic gt Preferences gt Time amp Date gt Clock Date The Clock Date screen displays Clock Date Q 1 Jan Mon 2 Q 1 January Monday 3 O Jan 1 Mon 4 O January 1 Monday 2 Scroll to the date format you want and then press Select 3 Press to return to the idle screen Customizing Your Phone To disable the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays ap Time amp Date Clock Date Clock Time Disable
54. d Call soft key When you use the End Call soft key the other participants remain connected To end a conference gt gt From the Active Conference or Manage Conference screen press the End Call soft key The two other participants remain connected Transferring Calls A call can be transferred in one of three ways e Consultative transfer You have the option of either talking to the person to whom you are transferring the call or you can choose not to talk to the person and complete the transfer when you hear the person s ring back sound Performing a Consultative Transfer on page 3 17 Using the Basic Features of Your Phone e Blind transfer The call is automatically transferred after you dial the number of the person to whom you want to transfer the call You do not have the option of talking to the person Performing a Blind Transfer on page 3 18 e Attended transfer Conference call participants are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information refer to Ending Conferences on page 3 16 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the person to whom you are transferring the call Or you can chose not to talk to the person In this case you wait for the person s ring back sound and then transfer the call To transfer a call 1 During a call p
55. d all unanswered incoming calls to b Inthe Forward After Rings field enter how many rings to wait before forwarding the call one ring is approximately six seconds The recommended value is two rings If you selected Busy enter the number to forward all future incoming calls to when you are already in another call 4 Press the Enable soft key If you selected the forwarding type Always the text Call Forward Enabled and a moving arrow display on the idle screen next to the directory number To disable call forwarding l Press and then select Features gt Forward The Forwarding Type Select screen displays Z Forwarding Type Select Always Enabled 2 No Answer Disabled 3 Busy Disabled 2 Scroll to the forwarding type you want to disable and then press Select 3 Press the Disable soft key Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another extension 1 While your phone rings press the Forward soft key The Call Forwarding screen displays i Call Forwarding 1 Ascii Contact 2 Enter the phone number to forward the incoming call to Your phone displays the last number you forwarded calls to either statically or dynamically If you previously set a forwarding number and want to enter a new one use the lt lt soft key
56. e and enable auxiliary audio components such as wireless lapel microphones speakers recording devices and computers that you connect to the Multi Interface Module Updating the Sound Quality of Your Phone You can adjust the sound quality of your phone by changing the treble or bass control To adjust the sound quality of your phone l Press and then select Settings gt Basic gt Audio gt Bass and Treble The Bass and Treble screen displays A Bass and Treble Treble EQ 2 Bass EQ 2 Do one of the following To adjust the treble control scroll to Treble EQ and then press Select The Treble EQ screen displays ap Treble EQ BEREE LULL User Guide for the Polycom SoundStation IP 7000 Phone Note or To adjust the bass control scroll to Bass EQ and then press Select The Bass EQ screen displays Bass EQ EEEEEL LULL Down Up J Cancer Set 3 Press the Up or Down soft keys to adjust the treble or bass EQ and then press Select 4 Press to return to the idle screen z d Enabling Auxiliary Audio Components Before you can use the auxiliary audio components that you connect to the Multi Interface Module wireless microphones speakers as well as recording devices and computers to record phone calls you must enable them You enable the components from the Auxiliary Audio menu You do not have to e
57. e 25 foot Network Cable to the LAN jack on the phone 2 Connect the other end of the 25 foot Network Cable to the Power Insertion Cable 3 Connect the Power Insertion Cable to an available LAN port on the wall or hub switch device port 4 Connect the Power Adapter to the Power Insertion Cable Connect the other end of the Power Adapter with the attached Regional Power Cord to the wall outlet Connecting the Phone Using AC Power One Phone with Multi Interface Module You can connect one phone to an AC power source and the Multi Interface Module In this way you have access to the auxiliary audio connectors on the module so you can connect speakers wireless lapel microphones and recording devices and computers to record phone calls Before you set up a phone using the Multi Interface Module make sure you have the optional Multi Interface Module Package containing a Multi Interface Module 12 foot Network Cable 10 pin Power Adapter and Regional Power Cord User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows how to connect the phone to an AC power source and the Multi Interface Module 12 foot Network Cable 10 pin 25 foot Network Cable To connect the phone to an AC power source and the Multi Interface Module 1 Connect the 12 foot Network Cable 10 pin to the LAN jack on the phone 2 Connect the other end of the 12 foot Network Cable 10 pin to the M
58. e Buddy Status screen displays listing the status of all your buddies Buddy Status Ann Brown Offline Ray Dubois Be right back Analiese Madsen Out to lunch Henry Wong Out to lunch ack Integrating With Microsoft Office Live Communications Server 2005 m gt 9 po 9 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint conferences Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence To view and change your presence see Updating Presence Settings on page 4 20 For more information on integrating with Microsoft Office Live Communications Server 2005 contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone To add a contact to your buddy list 1 Pe NS Press and then choose Features gt Presence gt Buddy Status Press the Add soft key Enter the phone number of the contact Press the Submit soft key Press i to return
59. e contact information For information on the fields you can update see Adding Contacts Manually on page 2 19 step 3 5 Press the Save soft key 6 Press twice to return to the idle screen MENU Customizing Your Phone Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory You cannot delete contacts from your Corporate Directory To delete a contact from the local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays Directory Mia Baille 9924 Dan Bell 6044 2 Scroll to the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 23 3 Press the Delete soft key The contact is deleted from the directory i twice to return to the idle screen MENU 4 Press Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory if this is set up on your phone To place a call to a contact from your Local or Corporate Directory 1 Press the Dir soft key and then select Contact Directory or Corporate Directory 2 From the Directory or Corporate Directory screen scroll to the contact you want to call or search for the contact see Searching for Contacts on page 2 23 3 Press the Dial soft key
60. e to one phone you cannot connect a microphone to each phone Connect the free end of a microphone cable to the available microphone connector on one of the phones It does not matter which phone you attach the microphone to Getting Started with Your Phone The following figure shows a two phone setup with a SoundStation IP 7000 extended microphone You would attach a Polycom HDX Microphone Array in the same way __ Power Adapter Multi Interface Module 12 foot Network Cable 10 pin r 25 foot lt CR Network Cable Connecting Optional Auxiliary Audio Components You can connect various auxiliary audio components such as wireless lapel microphones speakers and recording devices and computers to record phone calls to your phone You can also connect your conference phone to audio from a mobile phone or a computer calling application You connect audio components to one of the following connectors 2 5mm audio connector on your conference phone to hear audio from mobile phones and computer calling applications To connect a mobile phone to your conference phone you require the optional Mobile Phone Cable To connect a computer calling application to your conference phone you require the optional Computer Calling Kit containing a Computer Calling Cable User Guide for the Polycom SoundStation IP 7000 Phone Note e Audio connectors and ports on the Multi Interface Module
61. ective Action The dial pad does not work The dial pad on the phone does not respond Do one of the following Check for a response from other feature keys Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active A Ethernet MAC 00 04 F2 E1 02 82 LAN port Active LAN Speed 100Mbps LAN Mode Full duplex Back Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot the phone in more detail before restarting the phone and losing current status information Access to Screens and Systems Troubleshooting Your Phone Symptom Problem Corrective Action There is no response when you press a feature key The phone is not in an active state Do one of the following Press the keys more slowly Call the phone to confirm that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Directory or Buddy Status screens for example To confirm the line is activel
62. ence phone screen will still display From PC Mobile audio and the computer or mobile audio will continue to be the active call Placing Computer or Mobile Audio on Hold To place computer or mobile audio on hold gt gt From your conference phone scroll to PC Mobile audio and then press the Hold soft key If you want you can place a new call or create a conference between the computer or mobile audio and another person Press the Resume soft key to make the computer or mobile audio active again Creating Conference Calls with Computer or Mobile Audio You can set up conference calls with computer or mobile audio using the Cnfrnc or Join soft key To create a conference call with a computer or mobile audio source do one of the following e If you have an active computer or mobile audio source place the call on hold and then use the Cnfrnc soft key to set up a conference See Hosting Conference Calls on page 3 9 e Ifyou have an active computer or mobile audio source and another call on hold scroll to the call on hold and then press the Join soft key e Ifyou have an active conference call and you connect computer or mobile audio scroll to the incoming computer or mobile audio and then press the Join soft key User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source
63. ess 2 three times quickly To enter and dial an IP address or URL see Placing Calls on page 3 2 Getting Started with Your Phone If you want to Then do this Enter numbers uppercase characters or lowercase characters Press the 1 A a soft key one or more times The format the text will display in appears at the top of the screen Enter text in a specific language Press the Encoding soft key The language the text will display in appears at the top of the screen Enter special characters Do the following e In text entry mode press the 1 A a soft key to select A Ascii or a Asciii mode and then press 7 or one or more times Press one or more times Enter a space In text entry mode press the 1 A a soft key to select A Ascii or a Asciii mode and then press three times quickly Delete text you entered Press the lt lt soft key View additional soft keys Press the More soft key Enable or disable fields Press the Right or Left scroll key and User Guide for the Polycom SoundStation IP 7000 Phone 1 22 Customizing Your Phone You can customize your SoundStation IP 7000 conference phone by adjusting certain settings including time and date language display contrast and intensity and ring tone You can also add contacts to your phone s local Contact Directory This chapter shows you how to customize your phone
64. ference call From the Manage Conference screen you can mute hold and remove individual participants Note You can host and manage conferences with audio from computer calling applications and mobile phones as well as video if your phone is connected to a Polycom HDX system For more information see Using Computer or Mobile Audio with the Conference Phone on page 4 1 and Using the Phone When it is Connected to a Polycom HDX System on page 4 7 This section includes the following topics e Setting Up Conferences on page 3 9 e Managing Conferences on page 3 11 e Holding and Resuming Conferences on page 3 15 e Splitting Conferences on page 3 16 e Ending Conferences on page 3 16 Setting Up Conferences You can set up a conference in one of two ways oye e Using 2 or the Confrnc soft key e Using the Join soft key if you have an active call and a call on hold User Guide for the Polycom SoundStation IP 7000 Phone Setting Up a Conference Using the Conference Key or Soft Key To set up a conference using the Conference key or soft key 1 Call the first person See Placing Calls on page 3 2 2 Press placed on hold or the Confrnc soft key to create a new call The active call is The Enter number screen displays di Enter number 1951 Note If configured for single key press conferences the conference participant hears the dial tone and ringback when the conference host places the
65. g Numbers You can redial the last number you dialed or search a list of placed calls to find a previously dialed number To redial the last number dialed gt gt Press REDIAL User Guide for the Polycom SoundStation IP 7000 Phone To redial a previously dialed number 1 Press the Dir soft key and then select Call Lists gt Placed Calls The Placed Calls screen displays Placed Calls ED John Smith 1950 2 Henry Wong 1951 2 Scroll to the number you want to redial and then press A or the Dial soft key Holding and Resuming Calls To hold a call gt gt During a call press the Hold soft key The LEDs blink red to indicate that a call is on hold Note You cannot end a call that is on hold You must resume the call first The following figure shows James Smith on hold The Resume soft key now displays on the screen gt 1 35 PM Wednesday 1951 cay ole James Smith 1954 0 17 To resume a call on hold gt gt While a call is on hold press the Resume soft key Using the Basic Features of Your Phone Hosting Conference Calls You can create a conference with up to two other people using the phone s local conference feature To quickly set up a conference you can use the Join soft key to create a conference between an active call and a call on hold The conference management feature allows you to view and manage each participant in the con
66. her conference participants on hold Conference call participants cannot hear each other To place an individual participant on hold see Placing Conference Call Participants on Hold on page 3 13 To place a conference call on hold gt gt From the Active Conference screen press the Hold soft key The Hold Conference screen displays The other participants in the conference call are placed on hold A 3 37 PM Wednesday 1951 Hold Conference 1 37 Resume New Call User Guide for the Polycom SoundStation IP 7000 Phone From the Hold Conference screen you can do the following e To resume the conference call press the Resume soft key The Active Conference screen will display again e To place a call to a new person press the New Call soft key The conference remains on hold and the new call becomes the active call e To end the conference call and place each conference participant on hold press the Split soft key Splitting Conferences Ending Conferences When a conference is established a Split soft key is available When you split a conference you end the conference and place all participants on hold To split a conference gt gt From the Active Conference or Hold Conference screen press the Split soft key The conference ends and all calls are split into individual calls and placed on hold You can end a conference and your connection to the other participants by pressing the En
67. ir the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modific
68. is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator If two phones share a line an incoming call to one number will cause both phones to ring The call can be answered by either phone but not both If your phone shares a line a shared line icon that is half black and half grey displays on the screen Note Customizing Your Phone The following figure shows the shared line icon at the top left of the screen 4 1951 12 37 Wednesday June 4 New Call The shared line icon changes to a moving icon and the LEDs glow a steady red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference You cannot forward or reject calls on shared lines For information on answering calls with shared lines see Answering Calls on page 3 6 User Guide for the Polycom SoundStation IP 7000 Phone Using the Basic Features of Your Phone Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network PSTN You can place calls transfer a call to someone else conduct a multi participant conference call or perform other basic and more advanced functions At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multip
69. jack on the first phone 2 Connect the other end of the 12 foot Network Cable 10 pin to the Multi Interface Module 3 Connect the 25 foot Network Cable to the Multi Interface Module Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port 5 Connect the Power Adapter to the Multi Interface Module User Guide for the Polycom SoundStation IP 7000 Phone 6 To connect phones plug one end of the Console Interconnect Cable into one of the microphone connectors on the first phone and the other end of the cable into one of the microphone connectors on the second phone 7 Connect the other end of the Power Adapter with the attached Regional Power Cord to the wall outlet Connecting Optional External Microphones You can connect microphones to the phone using an optional External Microphone Kit Depending on the External Microphone Kit you have your kit will contain either two SoundStation IP 7000 extended microphones analog or two Polycom HDX Microphone Arrays digital Connect the free end of a microphone cable to one of the microphone connectors on the phone You can connect two microphones to one phone The following figure shows two SoundStation IP 7000 extended microphones connected to a single phone You would connect two Polycom HDX Microphone Arrays in the same way If your conference room setup has two connected phones you can only connect one microphon
70. le other calls including a conference call on hold This chapter provides introductory information and basic operating instructions for the phone It includes the following topics e Placing Calls on page 3 2 e Answering Calls on page 3 6 e Ending Calls on page 3 6 e Muting the Microphone on page 3 7 e Redialing Numbers on page 3 7 e Holding and Resuming Calls on page 3 8 e Hosting Conference Calls on page 3 9 e Transferring Calls on page 3 16 e Forwarding Calls on page 3 19 e Enabling Do Not Disturb on page 3 21 e Managing Speed Dial Entries on page 3 23 e Using Voice Mail on page 3 24 If you require additional information or assistance with your new phone contact your system administrator For information on the advanced features of your phone refer to Chapter 4 Using the Advanced Features of Your Phone User Guide for the Polycom SoundStation IP 7000 Phone Placing Calls Note If your phone is connected to a Polycom HDX system see Using the Phone When it is Connected to a Polycom HDX System on page 4 7 When you place a call different soft keys display and options apply You can place a call off hook with a dial tone or on hook without a dial tone If you place a call off hook you can dial a contact using an IP address or URL if this feature is enabled for your phone The phone screen displays the duration of active calls The following figure shows an active call to Jacklyn Smith at directory number 195
71. ll display the call on hold and the active call To place a call when you have a call on hold gt gt With an audio only call on hold place a call see Placing Calls When You Don t Have Any Active Calls on page 4 9 When the other person answers the call the phone displays a call on hold and an active call Using the Advanced Features of Your Phone The following figure shows a video call and an audio only call on hold Ho 4 19 PM Wednesday 1951 e Jacklyn Smith 1955 0 55 Thai 200 Placing Calls When You Have an Active Audio only Call or a Video Call If you place a call when you have an active audio only call or video call you automatically create a conference between yourself the active call or video call and the new person you call For more information see To set up a conference using the Add Phone or Add Video soft keys on page 4 15 If you have an active audio only call you can choose not to create a conference You can place the active call on hold and then place a separate call to another person see Placing Calls When You Have an Audio Only Call on Hold on page 4 10 Placing Calls Using Call Lists Directories Speed Dial Index Numbers and the Redial Key When Your Phone is Connected to a Polycom HDX System Instead of entering phone numbers URLs and IP addresses from memory you can access call lists directories and speed dial lists to place calls to audio only and video endpoints You
72. m Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The Backlight On intensity applies to following events e Any key press e Incoming calls e Ending a call holding a call or resuming a call by the other person e A voice message received Customizing Your Phone If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases e Acallis in progress e Acallis on hold e There is an incoming call ringing e There is an outgoing call ringing back e Any menu shows on the display In all other cases the Backlight Idle intensity applies To update the backlight intensity 1 Press and then select Settings gt Basic gt Backlight Intensity MENU The Backlight Intensity screen displays Backlight Intensity Backlight On Intensity 2 Backlight Idle Intensity 3 Maximum Intensity 2 Select Backlight On Intensity The Backlight On Intensity screen displays Backlight On Intensity High 2 O Medium 3 O Low L4 O Off 3 Scroll to the intensity you want and then press Select The default Backlight On Intensity is High 4 Press the Save soft key User Guide for the Polycom SoundStation IP 7000 Phone 5 Select Backlight Idle Intensity The Backlight Idle Intensity screen displays Backlight Idle
73. me Ray Last Name Dubois Contact 6894 Speed Dial Index 2 Scroll to the Auto Reject field and change the Auto Reject setting to Enabled To select Enabled press the Right or Left scroll key Press the Save soft key Press twice to return to the idle screen MENU You can customize your phone so that incoming calls from a particular person are transferred directly to a third person To divert incoming calls from a contact to a third person Press the Dir soft key and then select Contact Directory The Directory screen displays Directory Mia Baille 9924 Dan Bell 6044 Scroll to the contact for whom you want to transfer calls You can use the key to Page Up and the key to Page Down User Guide for the Polycom SoundStation IP 7000 Phone 3 Press the Edit soft key The Edit Contact screen displays a Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 Save 1 Aa lt lt More 4 Scroll to the Divert Contact field and enter the number of the person to whom you want to divert the call You can enter a maximum of 32 characters Scroll to the Auto Divert field Change the Auto Divert setting to Enabled To select Enabled press the Right or Left scroll key 7 Press the Save soft key 8 Press twice to return to the idle screen Understanding Shared Lines Note Shared lines
74. nable audio from a mobile phone or from a computer calling application This audio is automatically enabled when you connect the Mobile Phone Cable or the Computer Calling Cable to the 2 5mm audio connector on your conference phone For information on connecting auxiliary audio components to the conference phone or Multi Interface Module see Connecting Optional Auxiliary Audio Components on page 1 9 Customizing Your Phone To enable or disable wireless lapel microphones and then select Settings gt Basic gt Audio gt Auxiliary Audio gt Aux Audio In 1 Press The Aux Audio In screen displays Aux Audio In V Wireless Mic O Other Input O Off 2 Do one of the following To enable a wireless lapel microphone scroll to Wireless Mic and then press Select To disable wireless microphones scroll to Off and then press Select 3 Press to return to the idle screen To enable or disable speakers as well as recording devices and computers 1 Press and then select Settings gt Basic gt Audio gt Auxiliary Audio gt Aux Audio Out The Aux Audio Out screen displays A Aux Audio Out O Record Out O External Speaker User Guide for the Polycom SoundStation IP 7000 Phone 2 Do one of the following Toenable recording devices or computers to record phone calls scroll to Record Out and then press Select Toenable external
75. nblock a contact the contact can add you to their buddy list and view your status Note To view a list of contacts that can and cannot monitor your status do the following e To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List e To view contacts that can view your status press the Menu key and then select Features gt Presence gt Watcher List Using the Advanced Features of Your Phone To block or unblock a contact from viewing your status 1 Press the Dir soft key and then select Contact Directory The Directory screen displays Mia Baille 9924 Dan Bell 6044 2 Scroll to find the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 23 Directory You can use the key to Page Up and the key to Page Down 3 Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Ray Last Name Dubois Contact 6894 Speed Dial Index 2 _ Save 1 Aa lt lt More 4 Scroll to Block Buddy and then press the Right or Left scroll key to choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your status The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your status The contact will display in your Watcher List The default for Block Buddy is Di
76. nds a call 5 Select key Allows you to e Select a field of displayed data e Enable or disable fields 6 Volume keys Adjust the volume of the speaker and the ringer 4 4 7 Mute key Stops local audio from being heard at the far end F of the call 8 Dial pad keys Contain 10 digits 26 alphabetic characters and other special characters available in context sensitive applications 9 Redial key Places a call to the most recently dialed person Q 10 Conference key Allows you to set up local audio conferences 11 Menu key Allows you to access additional features and configuration settings 12 Make Call key Initiates a call User Guide for the Polycom SoundStation IP 7000 Phone Understanding Icons Icon Line Call State or Indicator Description 4 Hi Hp Active call using Polycom HD Voice technology A call is in progress using Polycom HD Voice The active call icons merge into one icon on the phone screen The following figure shows what displays on the screen during an active call 4 ik Active call not using Polycom HD Voice A call in is progress that does not use Polycom HD Voice Audio only call An audio only call is either active or on hold or the phone is placing a call In lists the icon represents an audio only call Call forward You have enabled the call forward feature on your 3A phone See Forwarding Calls on page 3 19 Conferen
77. ngs may override this feature For more information contact your system administrator Call forwarding is not available on shared lines You can set up your phone to forward incoming calls to another person static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb feature You can also reject calls from a particular contact by sending the call to your voice mail system or divert calls from a particular contact to another person For more information see Managing Incoming Calls on page 2 28 Forwarding Calls Statically You can set up your phone to forward calls to another number To forward calls to another number 1 Press and then choose Features gt Forward The Forwarding Type Select screen displays 4 Forwarding Type Select Always Disabled 2 No Answer Disabled 3 Busy Disabled 2 Scroll to the forwarding type you want and then press Select The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already in a call User Guide for the Polycom SoundStation IP 7000 Phone 3 Do one of the following Ifyou selected Always enter a number to forward all incoming calls to Ifyou selected No Answer do the following a Inthe Contact field enter a number to forwar
78. nnected to a Polycom HDX System You cannot place video calls on hold To place audio only calls on hold see Holding and Resuming Calls on page 3 8 Transferring Calls When Your Phone is Connected to a Polycom HDX System You cannot transfer video calls You can transfer audio only calls only if there are no other video calls or conferences To transfer audio only calls see Transferring Calls on page 3 16 User Guide for the Polycom SoundStation IP 7000 Phone Forwarding Calls When Your Phone is Connected to a Polycom HDX System You cannot forward video calls To forward audio only calls see Forwarding Calls on page 3 19 Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System To prevent audio only calls from ringing on your phone activate the Do Not Disturb feature Audio only calls you receive while Do Not Disturb is enabled will display in your Missed Calls list If you have chosen to forward audio only calls to another number those calls will be sent to that number if you enable the Do Not Disturb feature To enable Do Not Disturb see Enabling Do Not Disturb on page 3 21 Rejecting Calls When Your Phone is Connected to a Polycom HDX System You can ignore incoming audio only and video calls To ignore incoming calls gt gt Press the Reject soft key Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System You can create a conference with up to two other people th
79. nu 5 7 dial pad keys about 1 17 digital microphones 1 3 directory contacts managing 2 17 display contrast updating 2 6 distinguishing calls 2 28 diverting calls 2 21 2 29 Do Not Disturb feature 3 21 4 14 E Encoding soft key 1 21 end call key about 1 17 ending calls 3 6 EQ settings 2 11 Extension Microphone Kit 1 3 extension microphones 1 3 External Microphone Kit 1 3 1 8 F Far Mute soft key 3 12 fields enabling or disabling 1 21 forwarding calls 3 19 4 14 Index 2 H hardware testing 5 7 HD Voice technology about 1 18 HDX microphone cable 1 3 1 13 microphones 1 3 system connecting phone to 1 11 system using with phone 4 7 systems compatible versions 1 11 holding calls 3 8 4 13 conference call participants 3 13 4 16 conference call participants from video endpoints 4 17 conferences 3 15 conferences from video endpoints 4 17 I icons description of 1 18 ignoring calls 3 6 inactivity timer 1 20 Info soft key 3 12 3 15 installation instructions 1 3 installation issues troubleshooting 5 2 J Join soft key using 3 11 4 5 K key buttons description of 1 16 L language updating for phone 2 2 lapel microphones 1 9 2 12 LED indicators 1 15 lowercase characters entering 1 21 M make call key about 1 17 maximum intensity 2 6 menu key about 1 17 menus navigating 1 20 microphone cable 1 3 1 12 microphones connecting 1 8 extension 1 3 HDX 1 3 internal abou
80. o a Polycom HDX System 0 eee 4 18 Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System s esssorrrersrseriseris 4 18 Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System 0 000 002 2000 4 19 Handling Multiple Call Appearances 0 00 0c eee ee eee 4 19 Using Buddy Lists roere eres cig iioue deeds sada deeb ONR 4 20 Updating Presence Settings 0 eee eee eee eee 4 20 Selecting Contacts to Monitor 0 00 4 21 Blocking Contacts From Viewing Your Status 4 22 Monitoring the Status of Contacts in Your Buddy List 4 24 Integrating With Microsoft Office Live Communications Server 2005 rispa eire ee e AE ade at hes 4 25 Restarting the Phone ic 2 tices iee eda beeen RA On E 4 26 5 Troubleshooting Your Phone 2 2 2 5 1 Installation Configuration 0 cee eee ees 5 2 Power and Startup 4 0502 2 biwhes eoiedde bebhadwhes booed bebe 5 3 CONHOlS erreneren Seed weeds wh E cael a de eas Ee ates es 5 4 Access to Screens and Systems 6 5 5 Calling iiciisishpecaweeeeacghdes eee eeREE dean eee Reeeaa eae 5 6 Displays arresi nenet tnt tere ete ethos ieee Oe pa dies 5 7 AUGIO seo danigactlnbad bee d bade eed gd baa edad 5 7 Testing Phone Hardware 0 cee eee 5 7 Safety Notices 2 2 24 4 Safety Notices 1 Index cosa io Pe OGG ehe tae
81. obile phone to the conference phone See Connecting Optional Auxiliary Audio Components on page 1 9 User Guide for the Polycom SoundStation IP 7000 Phone The conference phone screen shows a computer or mobile audio source The LEDs blink green to indicate the audio source i 4 08 PM Wednesday 1951 oO From PC Mobile audio PC Mobile audio A Hold John Smith 1950 0 24 2 Do one of the following Ifthe conference phone has an active call press the Hold soft key The active call is placed on hold and the computer or mobile audio becomes the active call or Ifthe conference phone has a call on hold press the Accept soft key The computer or mobile audio becomes the active call You can place the computer or mobile audio on hold or use the Join soft key to create a conference call with the call on hold and the computer or mobile audio Fu 4 12 PM Wednesday 1951 From PC Mobile audio PC Mobile audio 2 35 X Hold John Smith 1950 3 59 Hold End Cali Join Using the Advanced Features of Your Phone Ending Computer or Mobile Audio To remove the computer or mobile audio source disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone If you want to keep the connection for future computer or mobile audio calls end the call from your computer or mobile phone but do not remove the Computer Calling Cable or Mobile Phone Cable The confer
82. on page 2 24 Updating the Language The phone supports the following languages English Internal is the default language that displays Language Localization 1 English Internal 2 Chinese China 3 Danish Denmark 4 Dutch Netherlands 5 English Canada 6 English United Kingdom 7 English United States 8 French France 9 German Germany 10 Italian Italy 11 Japanese Japan Korean Korea Norwegian Norway Polish Poland Portuguese Portugal Russian Russia Slovenian Slovenia Spanish Spain Swedish Sweden Customizing Your Phone To change the language 1 Press and then select Settings gt Basic gt Preferences gt Language ENU The Language screen displays Language M English Internal 2 O Chinese China 3 O Danish Denmark 4 O Dutch Netherlands Back CE Scroll to the language you want and then press Select The text that appears on the screen will change to the language that you selected Press to return to the idle screen Updating the Time and Date Display The time and date display on the idle screen of your phone If the phone cannot obtain a time and date the display will flash If this happens or if the time or date is incorrect see your system administrator You can sele
83. or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide for the Polycom SoundStation IP 7000 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repa
84. our phone can handle up to eight audio only call appearances or seven audio only appearances on hold and one video call appearance For more information on multiple call appearances see Handling Multiple Call Appearances on page 4 19 Using the Advanced Features of Your Phone Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system your phone handles computer or mobile audio just like an audio only call You handle computer or mobile audio when your phone is connected to a Polycom HDX system in the same way you handle computer or mobile audio when your phone operates as a standalone system see Using Computer or Mobile Audio with the Conference Phone on page 4 1 Except the video soft keys display instead Handling Multiple Call Appearances Your system administrator can set up your phone to have one or more call appearances If your phone is set up to have multiple call appearances your phone screen can display information for multiple calls and you can handle active and held calls at the same time Your phone can handle a maximum of eight different calls or eight appearances at one time The following figure shows what the phone screen looks like with multiple appearances set up The figure shows an active call with extension 1955 and a call on hold with extension 1951 HD 4 19 PM Wednesday 1951 ge Jacklyn Smith 1955 0 55 Lpy Henry
85. p 2 a Connect the 25 foot Network Cable to the LAN jack on the phone b Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port The following figure shows how to connect the phone to the network 2 Optional Connect an external microphone or auxiliary audio components to your phone See Connecting Optional External Microphones on page 1 8 and Connecting Optional Auxiliary Audio Components on page 1 9 Getting Started with Your Phone Note You can only connect one external microphone to your phone The other microphone connector on your phone must be available to connect to the Polycom HDX system You may be able to connect additional Polycom HDX Microphone Arrays to the Polycom HDX system the exact number depends on the Polycom HDX system you have To find out how many Polycom HDX Microphone Arrays you can connect to your system see the optional setup instructions in the setup guide for your system at www polycom com videodocumentation 3 Connect one end of the Polycom HDX Microphone Cable into an available microphone connector on your phone and connect the other end to the Polycom HDX system The following figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connector on your phone The other end of the cable connects to the Polycom HDX system Polycom HDX System Network Cable User Guide for the Poly
86. phone s microphones using the Polycom HDX system s remote control or keypad For more information see the user s guide for your Polycom HDX system at www polycom com videodocumentation User Guide for the Polycom SoundStation IP 7000 Phone Showing Content When Your Phone is Connected to a Polycom HDX System A Content soft key displays on your phone so that you can show content to near site participants as well as to near site and far site video participants during a video call or conference The Content soft key displays when your phone is idle or when you have a call Depending on the Polycom HDX system you have you may be able to show the following e Information stored on a computer e A paper document or object placed on a document camera e A videotape or DVD For information on how to connect a computer document camera VCR or DVD player to a Polycom HDX system so you can show content see your system administrator For detailed information on how to show content see the user guide for your system at www polycom com videodocumentation To start and stop showing content Press the Content soft key Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System 4 18 When your phone is connected to a Polycom HDX system the following applies e You cannot place video calls or conferences on hold Therefore you cannot have multiple video call or conference appearances e Y
87. r Phone The following figure shows the far mute feature applied to James Smith The far mute icon displays next to his name and the UnMute soft key appears aF Manage Conference James Smith 1954 X p 2 Henry Wong 6084 7 The muted participant can hear all participants but no participant can hear the muted participant If you press j amp instead of the Far Mute soft key all other participants can hear each other but they cannot hear you When you press A the LEDs glow red To un mute the participant press the UnMute soft key Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold You can return the participant to the conference at any time by pressing the Resume soft key If you want to place a conference call on hold see Holding and Resuming Conferences on page 3 15 To place a conference call participant on hold gt gt From the Manage Conference screen scroll to the participant you want to place on hold and then press the Hold soft key User Guide for the Polycom SoundStation IP 7000 Phone Note The following figure shows James Smith on hold The on hold icon displays next to his name and the Resume soft key appears Manage Conference James Smith 1954 A 2 Henry Wong 6084 Pa Resume The held participant cannot hear any participants and no participant can hear
88. resents a video call Voice mail message You have a new voice mail message See Using Voice Mail on page 3 24 User Guide for the Polycom SoundStation IP 7000 Phone Navigating Menus and Entering Data To navigate menus and enter data use the following tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the Main Menu Press mmu Exit the Main Menu and return to the idle screen Press an Exit the Main Menu or Directories menu Press the Exit soft key Return to the previous menu Press the Back soft key Cancels the current task or edit session Press the Cancel soft key Scroll through a list or menu items Press the Up and Down scroll keys When lists appear on more than one page press the key to Page Up or press the key to Page Down Select a menu item Do one of the following Scroll to the menu item and then press Scroll to the menu item and then press the Select soft key e Press the dial pad key that corresponds to the item in the numbered menu list For example to select the second item in a menu press 2 Enter text In text entry mode press the number keys one or more times For example to enter A press 2 once To enter C pr
89. ress twice to return to the idle screen Adding Contacts From Call Lists You can save call information from a call list to your local Contact Directory To add a contact to the local Contact Directory from a call list 1 Press the Dir soft key and then select Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the contact You can use the key to Page Up and the key to Page Down Press To save the contact to your Contact Directory press the Save soft key twice to return to the idle screen z 2 User Guide for the Polycom SoundStation IP 7000 Phone Note You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields To view your Contact Directory see Managing Contacts on page 2 17 To update missing contact information see Adding Contacts Manually on page 2 19 step 3 Adding Contacts to Your Local Contact Directory From a Corporate Directory You can save any contact listed in your Corporate Directory if it is set up on your phone to your local Contact Directory To add a contact to your local Contact Directory from a Corporate Directory 1 Press the Dir soft key and then select Corporate Directory The Corporate Directory screen displays 4 Corporate Directory Filtered Baille Mia 6084549924 Bain Mich 6084549424 Beck Tad 6084549498 4i Bell Dan 6084549480 2 Se
90. ress 2 three times quickly To enter and press one or more times quickly Note When you dial a URL the maximum number of characters you can enter is 32 3 Press A or the Dial soft key Note Using the Basic Features of Your Phone Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial the number for you To access a call list press the Left Right or Down scroll key to access the received placed or missed calls list Scroll to the call you want to dial and then press the Dial soft key For more information see Using Call Lists on page 2 14 To access your Contact Directory or Corporate Directory if enabled for your phone press the Dir soft key and then select Contact Directory or Corporate Directory Scroll to or search for the contact you want to dial and then press the Dial soft key For more information see Managing Contacts on page 2 17 To place a call using a speed dial index number press the Up scroll key scroll to the person you want to call and then press the Dial soft key For information on other ways to use speed dial see Placing Calls Using Speed Dial below Placing Calls Using Speed Dial Note Use a speed dial index number for quick dialing Speed dial index numbers are associated with entries in your Contact Directory For information on managing speed dial entries from your Contact Directory see Managing
91. ress the Transfer soft key The call is placed on hold The Enter number screen displays d Enter number 1951 2 Place a call to the person to whom you want to transfer the call See Placing Calls on page 3 2 3 When you hear the ring back sound press the Transfer soft key The transfer is complete If you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the person answers the call talk to the person and then press the Transfer soft key You can cancel the transfer before the call connects by pressing the Cancel soft key User Guide for the Polycom SoundStation IP 7000 Phone Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the person to whom you are transferring the call The call is automatically transferred as soon as you dial the person s number To perform a blind transfer 1 During a call press the Transfer soft key The Enter number screen displays with the Blind soft key d Enter number 1951 2 Press the Blind soft key The Blind transfer to screen displays 4 Blind transfer to 1951 3 Place a call to the person to whom you want to transfer the call See Placing Calls on page 3 2 The call automatically transfers to the person you specified Using the Basic Features of Your Phone Forwarding Calls Note Your company s setti
92. rferences received including interference that may cause undesired operation Class A Digital Device or Peripheral Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socke
93. ry You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that already exists or you enter an invalid speed dial index number for example 0 or 00 an error message displays 4 Press the Save soft key 5 Press twice to return to the idle screen FA 2 Using Voice Mail Note Voice mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following e Anicon FJ on the phone screen e A stutter dial tone instead of a normal dial tone To listen to voice mail messages 1 Press and then select Features gt Messages gt Message Center The Messages screen displays 2 To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen 3 Press to return to the idle screen 24 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of your SoundStation IP 7000 conference phone If you require addi
94. s Connected to a Polycom HDX System 0c eee eee 4 11 Answering Calls When You Don t Have Any Active Calls 4 11 Answering Calls When You Have an Audio Only Call on Hold 0 000 cece eee eee 4 12 Answering Calls When You Have an Active Call 4 12 Ending Calls When Your Phone is Connected to a Polycom HDX System 0c cee eee 4 13 Holding Calls When Your Phone is Connected to a Polycom HDX System 0 ccc eee eee 4 13 Transferring Calls When Your Phone is Connected to a Polycom HDX System ec ccc eens 4 13 Contents 4 Using the Advanced Features of Your Phone 4 1 User Guide for the Polycom SoundStation IP 7000 Phone Forwarding Calls When Your Phone is Connected to a Polycom HDX System serdara anann 2c NEREA EEE KAA 4 14 Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System oors ccceresririsesrirecisrrrrere drene 4 14 Rejecting Calls When Your Phone is Connected to a Polycom HDX System 0 cee eee 4 14 Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System sarai tae ninn h SKAER eee ee 4 14 Setting Up Conferences 0 4 15 Handling Active Conferences 00000 e eee 4 16 Managing Conferences 00sec eee eee eee 4 17 Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System 0 000 eee eee 4 17 Showing Content When Your Phone is Connected t
95. sabled 5 Press the Save soft key 6 Press twice to return to the idle screen User Guide for the Polycom SoundStation IP 7000 Phone Using your Blocked List to Unblock Contacts You can use your Blocked List to unblock a contact so the contact can view your status Use the Blocked List to quickly unblock a contact rather than updating the Contact Directory To use your Blocked List to unblock a contact 1 Press E and then select Features gt Presence gt Blocked List The Blocked List screen displays ack Ray Dubois 6894 Blocked List 2 Scroll to the contact and then press the Unblock soft key 3 Press to return to the idle screen The contact can now watch your phone The contact will display in your Watcher List To view your Watcher List see Blocking Contacts From Viewing Your Status on page 4 22 Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list except those contacts that have blocked you from viewing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 4 21 Using the Advanced Features of Your Phone To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press and then select Features gt Presence gt Buddy Status Th
96. same way as you manage conferences for phones that are not connected to a Polycom HDX system Except for video conferences the Hold and Far Mute soft keys are not available For video conferences you only have access to the Info End Call Content and Back soft keys For information on how to use these soft keys and manage conferences see Managing Conferences on page 3 11 Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System Note When your phone is connected to a Polycom HDX system all audio only calls and conferences use your phone s speaker Any video calls or conference calls that connect to at least one video endpoint use the Polycom HDX system s speaker As well your phone and attached external microphone if applicable act as the microphone for all calls To adjust the volume of calls and to mute the near site see Adjusting the Speaker and Ringer Volume on page 2 14 and Muting the Microphone on page 3 7 When you press the Mute button on the phone or on any extended microphone or Polycom HDX Microphone Array you mute the microphone on the phone and all extended microphones and Polycom HDX Microphone Arrays connected to your phone and to the Polycom HDX system A Mute icon displays on both the phone and Polycom HDX system screens You will not mute audio from other sources such as a computer VCR or DVD player You can also control the volume and mute microphones including your
97. t 1 15 muting 3 7 4 17 Microsoft Office Live Communications Server 2005 4 20 4 21 4 25 missed calls list 2 14 mobile audio using with video endpoint 4 19 mobile phone cable 1 3 1 9 mobile phones using with conference phone 1 9 1 11 4 1 Multi Interface Module 1 3 1 5 1 7 1 10 Multi Interface Module Package 1 3 1 5 1 7 multiple call appearances handling 4 18 4 19 Mute key 4 17 mute key about 1 17 muting the microphone 3 7 4 6 MyStat soft key 4 20 N Name soft key 3 4 network cable 1 3 1 5 1 7 network connecting to phone 1 3 numbers entering 1 21 O off hook calls 3 2 on hook calls 3 2 optional accessories AC Power Kit 1 2 1 4 Computer Calling Kit 1 3 1 9 console interconnect cable 1 3 1 7 External Microphone Kit 1 3 1 8 mobile phone cable 1 3 1 9 Multi Interface Module Package 1 3 1 5 1 7 Video Kit 1 3 P parts list 1 2 phone using with Polycom HDX system 4 7 placed calls lists 2 14 placing calls 3 2 4 9 PoE 1 3 Polycom HD Voice technology about 1 18 Polycom HDX microphone cable 1 3 1 12 Polycom HDX system connecting to phone 1 11 Polycom HDX system using with phone 4 7 Polycom HDX systems compatible versions to run with phone 1 11 power adapter 1 2 1 3 1 5 Power Insertion Cable 1 2 1 4 power issues troubleshooting 5 3 Index Power over Ethernet 1 3 power source connecting to phone 1 3 presence settings 4 20 R received calls list 2 14 recording devices 1 9 2
98. t outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 ED and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK ICOM 2970 RRNA CT ORBAN CEAT AL ARAPERA ZE TIL AVNET OBS MHA SRGIeTRE ET SEIBKAENSZTEMHVET VCCI A Safety Notices 3 User Guide for the Polycom SoundStation IP 7000 Phone Safety and Compliance continued ALBA OHH A EZIZ ATE 82347 71 0 717E APSO ARAE E 7702H a EE APB AHS o AS FAHA kA F AK Bal SE THVYAIARS AoE Ree BI SES A FA WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used
99. ter or mobile audio automatically becomes the active call and you immediately hear any audio associated with the mobile phone or computer calling application The following figure shows the conference phone screen if the conference phone is idle and you connect your computer calling application or mobile phone to it You can place the computer or mobile audio on hold and then initiate a new call or conference call or accept a call from another phone while you listen to computer or mobile audio l pi 4 01 PM Wednesday 1951 From PC Mobile audio C9 5c Mobile audio 0 14 Audio from computer calling applications or mobile phones does not display in your conference phone Call Lists For information on how to connect your conference phone in a single or two phone setup to computer calling applications and mobile phones see Connecting Optional Auxiliary Audio Components on page 1 9 You can use your conference phone that is connected to a computer calling application or a mobile phone to handle video calls and conferences See Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System on page 4 19 Listening to Computer or Mobile Audio You can connect the computer or mobile audio source while your conference phone is in an idle state or when you have an active call To listen to computer or mobile audio when your conference phone is idle gt gt When your conference phone is idle connect
100. th Polycom HDX system 4 7 holding and resuming 3 8 3 13 3 15 holding and video calls 4 13 ignoring 3 6 obtaining information about 2 17 on hook and off hook 3 2 placing 3 2 rejecting 2 28 transferring 2 29 3 16 4 13 cell phone using with video endpoint 4 19 cell phones using with conference phone 1 9 1 11 4 1 characters entering 1 21 computer calling applications 1 9 1 11 4 1 calling applications and Polycom HDX system 4 19 calling cable 1 3 1 9 content showing 4 18 Computer Calling Kit 1 3 1 9 conference calls hosting 3 9 4 5 4 14 key about 1 17 phone See SoundStation IP 7000 console interconnect cable 1 3 1 7 consultative transfer 3 16 contact directory and Polycom HDX system 4 11 Index 1 User Guide for the Polycom SoundStation IP 7000 Phone contact directory managing 2 17 contact directory searching for contacts in 2 23 contacts adding to contact directory 2 19 blocking and unblocking 4 22 calling 2 27 deleting 2 27 managing 2 17 monitoring 4 21 searching for 2 23 setting ring tones for 2 9 updating 2 26 viewing in contact directory 2 18 viewing in corporate directory 2 18 Content soft key 4 18 content showing 4 18 contrast adjusting for screen 2 6 corporate directory and Polycom HDX system 4 11 corporate directory managing 2 17 corporate directory searching for contacts in 2 23 customizing your phone 2 1 D data entering 1 20 date and time display updating 2 3 Diagnostics me
101. the held participant To return the participant to the conference scroll to the participant and then press the Resume soft key If the held participant presses the Hold soft key on their phone the participant will still be on hold even if you press the Resume soft key Removing Conference Call Participants To remove a conference call participant gt gt From the Manage Conference screen scroll to the participant you want to remove and then press Q The participant is removed from the conference the conference call ends and the other participant becomes the active call If you press the End Call soft key instead you end the conference call The other participants remain connected Obtaining Information About Conference Call Participants You can display information about a conference call participant such as their name and number or if they are on hold Using the Basic Features of Your Phone To display information about a conference call participant 1 From the Manage Conference screen scroll to the participant whose information you want to obtain 2 Press the Info soft key The Participant Info screen displays oF Participant Info Name James Smith 2 Number 1954 Line Audio call MediaFlow Send Receive Back 3 4 3 Press the Back soft key to return to the Manage Conference screen Holding and Resuming Conferences When you place a conference call on hold you place all ot
102. the mobile phone or computer calling application to your conference phone See Connecting Optional Auxiliary Audio Components on page 1 9 Using the Advanced Features of Your Phone The computer or mobile audio automatically becomes the active call and you can hear any audio associated with the computer calling application or mobile phone If there isn t any audio you can wait for a call answer it from your computer calling application or mobile phone interface and then listen to the audio on your conference phone The following figure shows what the screen looks like when you connect a computer calling application or mobile phone with or without a current call to the conference phone when the conference phone is idle Wi 4 01 PM Wednesday 1951 From PC Mobile audio OY ic Mobite audio 0 14 To listen to computer or mobile audio when the conference phone has another call 1 Do one of the following While the conference phone has an active call connect the computer calling application or mobile phone to the conference phone See Connecting Optional Auxiliary Audio Components on page 1 9 The conference phone screen shows a computer or mobile audio source The LEDs blink green to indicate the audio source ca From PC Mobile audio 1951 pme John Smith 1950 0 15 A From PC Mobile audio PC Mobile audio Ifthe conference phone has a call on hold connect the computer calling application or m
103. the second person a To place a video call press the Add Video soft key To place an audio only call press the Add Phone soft key b Enter the number of the phone and then press the Dial soft key For more information on placing calls including how to enter IP addresses or URLs see Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4 9 The call is placed and an active conference is automatically created To continue to add people to an established conference do the following To continue to add audio only calls press the Add Phone soft key from the Active Conference screen and then place the call to the person you want to add to the conference When the person answers the person automatically joins the conference The Add Phone soft key does not display when the maximum number of audio only calls two has been added to the conference To continue to add video calls press the Add Video soft key from the Active Conference screen and then place a call to the site you want to add to the conference When the site answers the people automatically join the conference If you have an active audio only call you can choose not to create a conference You can place the active call on hold and then place the call to the new person see Placing Calls When You Have an Audio Only Call on Hold on page 4 10 A conference is automatically created when you have a video call and you answer an incoming call
104. tional information or assistance with these features contact your system administrator For information on the basic features of your phone refer to Chapter 3 Using the Basic Features of Your Phone This chapter includes the following topics e Using Computer or Mobile Audio with the Conference Phone on page 4 1 e Using the Phone When it is Connected to a Polycom HDX System on page 4 7 e Handling Multiple Call Appearances on page 4 19 e Using Buddy Lists on page 4 20 e Restarting the Phone on page 4 26 Using Computer or Mobile Audio with the Conference Phone You can connect audio from a computer calling application or from a mobile phone to your conference phone for hands free conversations You initiate and end conversations from your computer calling application or your mobile phone interface From your conference phone you can do the following e Accept a computer or mobile audio source while you have an active call including a conference call or calls on hold e Place a computer or mobile audio source on hold e Join split and host conference calls between the calls on your conference phone and the computer or mobile audio source e Accept calls from other phones while you listen to computer or mobile audio User Guide for the Polycom SoundStation IP 7000 Phone Note Note If you connect your computer calling application or mobile phone to your conference phone when your conference phone is idle the compu
105. to delete the number 3 Press the Forward soft key The incoming call is forwarded to the other person If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb To prevent your phone from ringing activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls list see Using Call Lists on page 2 14 If you have chosen to forward your calls to another number calls will be sent to that number if you enable the Do Not Disturb feature User Guide for the Polycom SoundStation IP 7000 Phone To enable and disable Do Not Disturb 1 Press and then select Features The Features screen displays If Do Not Disturb is not highlighted scroll to it Features Do Not Disturb 2 Forward 3 Contact Directory 4 Call Lists 2 To toggle Do Not Disturb on and off press Select When you enable Do Not Disturb a flashing icon x displays at the top left of the screen When you disable Do Not Disturb the registered line icon displays instead 3 Press to return to the idle screen If you enabled Do Not Disturb the idle screen displays Do Not Disturb and flashing icons next to the directory number The following figure shows what the idle screen looks like with Do Not Disturb enabled X DoNotDisturb 1951 9 99 Wednesday June
106. to the idle screen To view and change your privacy list 1 5 Press and then choose Features gt Presence gt Buddy Status gt Privacy List Scroll to the contact Press the Edit soft key Scroll to Access and then press the Up or Down scroll key to select Enabled When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled Press to return to the idle screen z z For more information see the Microsoft Office Communicator and Windows Messenger documentation Restarting the Phone If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Periodically you may need to restart your phone so your phone can accept a new configuration Call lists are automatically cleared when you restart your phone Using the Advanced Features of Your Phone To restart the phone 1 Press MENU and then select Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays Are you sure Restart Phone 2 If you still want to restart the phone press the Yes soft key The restart process begins The process ends when the idle screen displays User Guide for the
107. tory Mia Baille 9924 Dan Bell 6044 User Guide for the Polycom SoundStation IP 7000 Phone 2 Press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Search soft key again The Directory Search screen displays a list of successful matches 4 Directory Search A Ascii Analiese Madsen 1743 3 Scroll to the contact you are searching for From this screen you can dial edit or delete the contact 4 Press twice to return to the idle screen MENU Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory or entering specific search criteria Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corporate Directory gt Retain Search Scroll to Enabled and then press Select Customizing Your Phone To search for a contact in the Corporate Directory 1 Press the Dir soft key and then select Corporate Directory The Corporate Directory screen displays 4 Corporate Directory Filtered Baille
108. type see Updating the Ring Tone on page 2 8 Optional Assign a Divert Contact The Divert Contact identifies the third person to which you want this contact s calls sent You can enter a maximum of 32 characters Optional Change the Auto Reject and Auto Divert settings If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice mail system if a voice mail system is set up If you set the Auto Divert field to enabled each time the contact calls the call will be directed to a third person you specify in the Divert Contact field Press the Right or Left scroll key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields If you do not have a voice mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb Optional Change the Watch Buddy and Block Buddy settings If you set the Watch Buddy field to enabled you can monitor the contact s status If you set the Block Buddy field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 4 20 Press the Right or Left scroll key to switch between the Enabled and Disabled settings for the Watch Buddy and Block Buddy fields 4 Press the Save soft key 5 P
109. ulti Interface Module 3 Connect the 25 foot Network Cable to the Multi Interface Module Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port Connect the Power Adapter to the Multi Interface Module Connect the other end of the Power Adapter with the attached Regional Power Cord to the wall outlet Connecting the Phone Using AC Power Two Phones with Multi Interface Module If you have a larger room configuration you can connect up to two phones together In this case the phones act as one phone and display the same information For more information on how to use your phone when two phones are connected see your system administrator Getting Started with Your Phone Before you connect two phones together make sure you have the optional Multi Interface Module Package containing a Multi Interface Module 12 foot Network Cable 10 pin Power Adapter and Regional Power Cord and the optional Console Interconnect Cable The following figure shows how to connect two phones to the network using AC power 12 foot Console Interconnect Cable 25 foot Network Cable To connect two phones to an AC power source Warning Make sure you connect the two phones and the Multi Interface Module before you connect the Power Adapter with the attached Regional Power Cord to the wall outlet 1 Connect the 12 foot Network Cable 10 pin to the LAN
110. with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CNg 1918 Expiry 03 28 2011 Safety Notices 4 Index Symbols key page down shortcut 1 20 key page up shortcut 1 20 Numerics 2 5mm audio connector 1 9 1 10 2 12 A AC power 1 4 1 5 1 6 AC Power Kit 1 2 accessories optional AC Power Kit 1 2 Computer Calling Kit 1 3 console interconnect cable 1 3 External Microphone Kit 1 3 mobile phone cable 1 3 Multi Interface Module Package 1 3 Video Kit 1 3 analog microphones 1 3 answering calls 3 6 4 11 appearances handling 4 19 attended transfer 3 17 audio components 1 9 2 12 audio connectors 1 9 1 11 2 12 Auto Divert setting 2 21 Auto Reject setting 2 21 auxiliary audio components 1 9 2 12 4 1 B backlight intensity 2 6 bass and treble control 2 11 blind transfer 3 17 Block Buddy setting 2 21 4 23 blocking and unblocking contacts 4 22 buddies managing 4 20 buddy lists using 4 20 C call appearances handling 4 19 call forwarding 3 19 4 14 call lists using 2 14 calls answering 3 6 4 11 with auxiliary audio 4 1 and call lists 2 14 4 11 and conference calls 4 14 3 9 distinguishing by ring type 2 10 2 28 diverting 2 29 ending 3 6 forwarding 3 19 4 14 handling wi
111. y registered to the call server press the Menu key and then select Status gt Lines gt Line Information From the Line Information screen verify that your phone line is registered A Line Information Line 1951 Registered 00 38 42 Server 1 r13as1 0 To attempt re registration with the call server reboot the phone For more information see your system administrator The display shows Network Link is Down The network cable is not properly connected See Power and Startup on page 5 3 User Guide for the Polycom SoundStation IP 7000 Phone Calling Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the phone Verify that power is correctly applied to the phone Check that the display is illuminated Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable There is no audible ringing Ring setting or volume is low Verify incoming ring setting and volume level To adjust the ringer volume press either 4 or when the phone is in the idle state Check that the ring type selected is not set to Silent Ring For more information see Updating the Ring Tone on page 2 8 Outbound or inbound calling is unsuccessful Place a call to the phone under investigation Check that the display indi
112. ycom HDX system s remote control or keypad For detailed information on how to use the remote control or keypad see the user guide for your Polycom HDX system at www polycom com videodocumentation You can set up your phone with a Polycom HDX system so that your phone can conduct video calls and conferences When you connect your phone to a Polycom HDX system your phone displays different soft keys e Video Allows you to place a video call e Phone Allows you to place an audio only call e Content Allows you to show content to near site participants as well as to far site participants with whom you are exchanging video e Add Video Allows you to establish a conference between yourself an active call or call on hold and the new person you dial Or automatically joins the new person you dial to an active conference e Add Phone When an audio only call is active or on hold allows you to add an additional call to your phone If you have a video call pressing the Add Phone soft key automatically creates a conference between yourself the video call and the new person you dial When your phone is connected to a Polycom HDX system there is no New Call soft key To initiate a call press the Video or Phone soft keys For more information see Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4 9 and Ending Calls When Your Phone is Connected to a Polycom HDX System on page 4 13 A video call or a
113. you are in an active conference 1 40 PM Wednesday 1951 cate Conference User Guide for the Polycom SoundStation IP 7000 Phone To manage a conference gt gt From the Active Conference screen press the Manage soft key The Manage Conference screen displays mdh F Manage Conference James Smith 1954 qk Henry Wong 6084 qk From the Manage Conference screen you can scroll to a conference participant and manage the participant s conference participation or end the conference call You can access the following soft keys from the Manage Conference screen Hold Puts a selected participant on hold The held participant cannot hear any other participants and no participant can hear the held participant Back Returns you to the Active Conference screen End Call Ends the conference call The other two participants remain connected To remove a conference call participant see Removing Conference Call Participants on page 3 14 Info Provides additional information about the selected participant Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Muting Conference Call Participants To mute a conference call participant gt gt From the Manage Conference screen scroll to the participant you want to mute and then press the Far Mute soft key Using the Basic Features of You

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