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1. pads 121 Power switch assembly usosesbes users pupude su pFo uri blo RN SR ar Dre t imPuo bia eubds SapxHlto qucm ouai qM NER Pan het 123 Speaker serri er E ae O E E 125 Fan SAK eani CI H S 126 ics A P 127 Syslem olere fux ee ELT TII ST E E TTL TT 129 Changing from desktop To tower configuration 5 2 cite rias Retard open nitm bita eate igpeeta Rule nin bii 130 7 Computer Setup F10 Utility Lioacisedxiv ttiiebXe 4 ed pa THEME EX ATHE AME AT AE S dvds ATHE CEPR XA THE Xo visiski 132 Computer Setup F10 Utilities Ec 132 Using Computer Setup F10 Utilities vc ua costera reet rre Criteria at SG 133 Computer Setup File ocasobete ea erisneilibrebai sas etatprsbs bonc Mead i aprn mana TOP rail t 134 Computer Setup Storage essem emen ene eene n nent erre 135 Computer Setup Security esse eene Hee eee enne nn erre 138 Computer Setup Power ecccceccccecceeeeeeeeeeeeeeeeceeeeeceeeeeaaaaaaaeeeeeeeeeeeceseeeeeeeaaaeeers 143 Computer Setup Advanced Losetoscucprade kir eoe dva Re nt ttiiditu Rue tefle 145 Recovering the Configuration Selfings ecsicesccos ceti tetra ene ge SA REERX Fb ES GARI AE CU dq US gti 147 8 Troubleshooting without diagnostics e lesse eee e eee ee eee eee ee eere eee enne h teen tena 148 pelos NN OO a TOO TL m 148 Before you call for technical su
2. ones 34 Lithium coin cell battery EE TO EO TOTO 35 SATA hard drives caps enti vt HERUM ein iid ib ean tea elect dors Qr Plc ob 35 SATA hard drive cables caves te IATER TERIS ae taut Tee RERMUT PEE einen EE REA 36 SATA Ce CCIE ostiis t pud pp CU itti Fun nh nuni uariis dip nri RUM Md 36 SMART ATA drives ossis HER ii dlr ER adire a eli lulose al in cease estan Gta 36 Cable tiie iei ieseni iriiri aae ET SAT aT a E RDe HIN gd tre ders SERRA VENE Uc ER GL inet 36 5 Removal and replacement procedures Tower TWR cce ecce ecce eee ee eee nennen nnn 37 Preparation for disessembly ies diee tren tn rtl wir ead end nia aba er qn aurata did UA 37 Access ein MN TEE T OO TA 38 Front beselie e ULIS os scriesptierinenepenn eerie IA NM URN EI MUNERE M M MU QE USD 39 loni P T M 40 Bez l blanksc 29 cctetes cvccspentedeastedasnects ati O E ce tertii eci ge ud set AA entrant DESDE 41 DIMMS rcr RUN aane aacey nana yestont 43 DDRI SDRAM DIMMS p e a a A EE 43 Populating DENISE kelse uatitio tists bio nate eased ded Futbol b pi Needs 43 Installing DIMMS PN OTT 44 EXPANSION CATA Senee ne mers peeve tincn bra aa MEER PM ES PRIM M a RM URN SH ME 46 System board connections Lco raoceiaprata eh tris nra pad tot tutt mit adatta ceto un RR Gar 50 p 51 Periit 53 Removing a 5 25 inch drive ease bitescpx priu bd pitidbams tbe Moto titeiqice ap
3. 28 Electrostatic discharge information visi e Vrac si tro eb TE HEFE e LYVEHU SERERE EHERUR UT POKER HAE XI erae HERFHAVERER HH pn LU 28 Coenetatiiig sidlic secciones beares ses bte b ine sd Mesue bi Uee Le kesn ide steve utevth lena venees 29 Preventing electrostatic damage to equipment esssssssseeeeeeeneens 29 Personal grounding methods and equipment ssssssssenee 30 Grounding the work area rrr rotate k rare EREMO PER E EY REN REFER EM PE ERR EEVR 30 Recommended materials and equipment ssssssssssseeeeeenes 30 Operating GUIS D MNT t 31 Routine COTE MNT NT na RE m 32 General cleaning safety precautions ccccessceceeseeeeeeneeeeeeseeeeeeaeeeeeeaeeeeeeeeeeeeeeeees 32 Cleaning the Computer Case ius ceca eer s tate Cbr CX Sa IS RT HI SERRE ERR VIRA NU CLeE e uA UR 32 Cleaning the keyboard 1 sgsesetirikdesik Pektiaapubl sat epPkxpepis tpe Rb ad pube tegi etim Mmi map 32 Cleaning th Monitor yin ein iiis siii eiia EE ain EE EE en 33 Glegning h MOUSE ceiien sorrir eaaet tris pitpis even eon EE ERER E EEES 33 Service cosa SFO Suisse simecttkat i Pa Roe te vU mein rdc iv ME SR nominee bi Mai ita 33 Power supply Tessin iane ton da bt E EAEE 33 Tools and software Requirements Jaco tcn nra Gabr e b a Ce a ca ex d x EN 34 STEWS P enna 34 Cables and Cin SHAE stes iio vp veta pito eL peat pid Cup baba o led n 34 cpu c C
4. 5 Rotate the drive cage to its upright position 6 Align the guide screws on the drive with the J slots on the sides of the drive bay Press the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATAO on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system board 8 Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 111 Power supply Description Spare part number Power supply 9276 efficient 702455 001 Power supply 90 efficient 702456 001 Power supply standard 702457 001 A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The power supply is located at the rear of the chassis It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis A WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to
5. e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 217 System Recovery when Windows is responding 216 Z CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure If you have not already created this media follow the instructions in Creating recovery media on page 212 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Chapter 12 System backup and recovery 10 Turn on the computer When Windows has loaded click the Start button click All Programs is listed follow the steps in System Recovery when Windows is not responding on page 217 e f Security and Protection is listed continue with step 5 e If Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 217 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue Under I need help imm
6. 4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause gt S5 Soft Off LED is off Computer Setup F10 Utilities 143 144 Table 7 4 Computer Setup Power continued Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled PCI Express x1 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Thermal Fan idle mode Th
7. USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316001 Foot kit 583654 001 Keyboard PS 2 7247 18 xx1 USB 724720xx1 USB wireless 724722xx1 Smart card 701427 xx1 Smart card CCID 701671xx1 Wireless keyboard mouse and dongle 730323 xx1 Washable 7005 10 xx1 Description Spare part number Hard drive 2 TB 7200 rpm 616608 001 1 TB hard drive hybrid SSD 724937 001 TB 7200 rpm 613202001 500 GB 7200 rpm 613208 001 500 GB 7200 rpm selfencrypting SED 696442 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid state Drive SSD sel encrypting SED 680020 001 160 GB Solid state Drive SSD 646809 001 128 GB Solid state Drive SSD 665961 001 128 GB Solid state Drive SSD TCG 728559 001 120 GB Solid state Drive SSD 661841 001 Optical drive Blu ray BD RW SuperMulti XL Drive 719157 001 Small Form Factor SFF chassis spare parts 23 Description Spare part number DVD RW drive 657958 001 DVD ROM drive 608394 001 Ey NOTE 2 5 inch solid state drives require an adapter for installation Misc boards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 HP WLAN
8. e Ifyou want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled Any personal files must be restored from backups you made See Using Windows 8 Reset on page 209 e Ifthe computer is unable to start you can use the Windows recovery USB flash drive you created to recover the system See Recovery using the Windows 8 recovery USB flash drive on page 210 e If the computer is unable to start and you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 211 Using Windows 8 Refresh 208 Ej NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ej NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start s
9. Cables lem Description Spare part number 1 Front I O assembly 732750 001 2 Power switch LED assembly 732749 001 3 Drive power cable 732754 001 Cable clip 733686 001 Optical drive SATA cable 14 inch 1 straight end 1 angled end 732753 001 Hard drive SATA cable 17 7 inch 2 straight ends 639959 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA 720216 001 202997 001 DisplayPort cable 487562 001 Tower TWR chassis spare parts 13 Misc parts ltem Description Spare part number 1 Fan sink includes replacement thermal material 727142 001 2 Solenoid lock 641498 001 3 Speaker 645330 001 4 Hood sensor 638816 001 5 Fan 636922001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Optical drive bezel blank 732770 001 Printer port PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Adapter 2 5 inch hard drive 586721 001 Hard drive grommet for use on 2 5 inch drives 594220 001 Hard drive grommet for use on 3 5 inch drives 450712 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Hard drive conversion bracket 397117 001 Serial port PCI card 638815 001 WLAN antennas 583345 001 Mouse PS2 optical 674315 001 14 Chapter 3 Illustrated parts catalog Drives ltem Descri
10. Control panel message 2200 PMM Allocation Error during MEBx Download Description Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Recommended action 1 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer If the error persists replace the system board 2201 MEBx Module did not checksum correctly 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selec
11. E NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html Speaker Description Spare part number Speaker 645330 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Disconnect the speaker wire from the system board connector labeled SPKR 1 wm From the inside of the chassis remove the Torx T15 screw 2 that secures the speaker to the front of the chassis 5 Rotate the top of the speaker downward 3 and then remove it from the chassis To replace the speaker reverse the removal procedures Speaker 73 Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498 001 Ej NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer c
12. Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Dota transfer rate 3 0 Gb s SATA hard drives 35 SATA hard drive cables SATA data cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink
13. process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation Activating and customizing the software in Windows 8 We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your computer with HP using the Register with HP app on the Start screen ACAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of t
14. 680020 001 256 GB Solid state drive self encrypting SED 688952 001 Chassis stand 689375 001 Memory module 8 GB PC3 12800 695915 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 696442 001 500 GB 7200 rpm hard drive self encrypting SED 696794 001 System board for use in models without Windows 8 includes replacement thermal material 696794 501 System board for use in models with Windows 8 Standard includes replacement thermal material 696794 601 System board for use in models with Windows 8 Professional includes replacement thermal material 700510 xx1 Washable keyboard 701427 xx1 Keyboard smart card 70167 1 xx1 Keyboard smart card CCID 702455 001 320W 92 efficient 702456 001 320W 90 efficient 702457 001 320W standard 703372 001 HP Ultraslim Keyed Cable Lock Small Form Factor SFF chassis spare parts 25 26 Spare part Description number 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 707252 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 716390 001 Card reader 14 in 1 USB 3 0 3 5 inch 717219 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717220 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 719157 001 Blu ray BD RW SuperMulti XL Drive 720216 001 Adapter DVI I to VGA 720837 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 7247 18 xx1 Keyboard PS 2 for use in models with Windows 8 724720 xx1
15. Bezel Blanks 90 MEMON ea E E E Queene eeteeanaseserets 91 DIMMS ororena w 91 DORI SDRAM DIMMS c e a a n A n Ea a m 91 Populating DIMM sockets ueris iiis bot ori clree raa er dpRe btt ln bradlhsa pe berba pras eda pui 91 Installing DIMM E eiie k aiei 92 Aee nola OC E E E E E E 94 System board connections toit ceteri cvordecx idem esed ten bius eee loruprqua s reta bia Ecco DARUM MGR erener 98 vii Diyes e a a a e a a 99 DriVe positlohs 1 th tee irse ea E N E RE Ped am ES 101 Removing a 3 5 inch device ao iras si Rettore Eod oi eu iqq te SR UAM A ME UU MD bid lads MU 102 Installing a 3 5 inch device Leoben eiat sa ettet imd viti edes titus bata NUS Fu ote pi pup 103 Removing a slim optical p Veces erdt bi a vrbe hbP DRM ln Pato atau mae 105 Installing a slim optical drive ETT OO o 0 iad 106 Removing and replacing a 3 5 inch hard drive ccccccceeesceceeeeeceeeeeeeeeeeeseeeeeeetaes 107 Removing a 2 5 inch hard glilve ecee emot tn tn tane RR PR R Ete NE n t ei en 110 Installing a 2 5 inch hard Ee LINE ETE TEE OT TTE 110 Powersupply riea iee io satie Det d eveb E E e pitbapU iet bdo RUE uideo 112 kam d ch e e T Y een oon 115 Smart Cover Lock solenoid lock ssssseee mm nnnm 116 gos E Ic TNR ER NI RR I RR RR RN RENE SECRET 119 Cable routing ee TT TTE ONE 120 Front O assembly iscate
16. Customizing the monitor display aen pev mE PEEBULEUPRN Er CUR PIU P PR ARM DU SIRVE Gd 9 Activating and customizing the software in Windows 8 sssssssssssssseeeneeees 9 Activating the Windows Operating System cccsssseeeeeseceeeeseeeeeneeeeeeeeeeeeseeeeesaeeees 9 Downloading Windows 8 pdales usi ner RR D HR YE RPRH OR TRU ROM REUS RORIS viens 10 Customizing the monitor display ioa turbido addatur t po all 10 3 Illustrated p ris catal g usi rt DERE PAR ENXUE FECHA SERERE EAR HEAR ERE sn suas rnan VEEEME A MEME TIME E UMOR EET dia 11 Tower TWR chassis spare parts 21 dperessitaeiin ach bvitatui dem ibora aa psc briqd bres puni aan renda 11 Computer major components ssssssssseeeeemme mme eee eee n enr nnn rn erre 11 o TITTEN 13 Mise pans sereen E T E ERI 14 Driyo ve TM A ene eoal ara 15 Mise OCICS seeren a a aan gate neta Didot nee 16 Sequential part number listing o acid eror tbi tts ERapEE SUR Dei ebk Mela tox Mina int pea LE 16 Gomputer major components 2 ern rere Eee ea e e POUR RENE Ae S EY ode oen ete ede ndn 20 e Oc mc 21 MIS pars cM e BM 22 bl M 23 SANS Eis Ted PME MEC dea aN E gue aaa MaIOR 24 Sequential part number listing reru erit rii ritratto button bud 24 4 Routine care SATA drive guidelines and disassembly preparation
17. Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 51 1 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 190 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned Chapter 9 POST error messages 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan Control panel message Description Recommended action 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may 1 Reseat CPU or chassis fan have malfunctioned 2 Reseat fan cable 3 Replace CPU or
18. Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card Can not write to the media card Cause The media card is a read only memory ROM card Solution If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Solution Check the manvfacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause The media card is not inserted properly is inserted in the Solution Ensure that the card is inserted properly with the gold contact wrong slot or is not supported on the correct side The green LED will light if inserted properly Solving media card reader problems 159 Do not know how to remove a media
19. Maintenance and Service Guide HP ProDesk 600 G1 Tower HP ProDesk 600 G1 Small Form Factor Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition July 2013 Document Part Number 72328 1 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides impor
20. Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Solving keyboard and mouse problems 169 170 Keyboard commands and typing are not recognized by the computer Cause Keyboard needs repairs Solution See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is on Solution Press the Num Lock key The Num Lock light should be off if you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Pr
21. Try a different USB key device for provisioning 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 194 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware Chapter 9 POST error messages 1 Recreate the provisioning file using third party management console software 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board Control panel message 2220 USB Key Provisioning file has mismatch version Description Provisioning file contained on the USB key is not a valid version for the current ME firmware Recommended actio
22. all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help and Support 206 Chapter 12 System backup and recovery Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory fey NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue As you add hardware and software programs create system rest
23. problem persists replace the system board If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V aux light on the system board turns on It the problem persists replace the power supply Interpreting POST diagnostic front panel LEDs and audible codes 199 10 Password security and resetting 200 CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults
24. www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVDs by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Chapter 12 System backup and recovery ACAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD EJ NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads Ej NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the onscreen instructions After the repair is co
25. 2 To install the hood sensor reverse the removal procedure Hood sensor 119 Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer z T Si 4 JEN OS Lu at SSeececesees lt T kimi Em 120 Chapter 6 Removal and replacement procedures Small Form Factor SFF Front I O assembly Description Spare part number Front I O assembly 732755 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 Rotate the drive cage to its upright position No MOM Disconnect the cables from the system board as follows e Yellow connector labeled FRONT USB e Black connector labeled MEDIA 3 0 e Blue connector labeled FRONT AUD Front I O assembly 121 6 Remove the cables from the cable clip under the drive cage 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis 8 Press the tab on the right side of the assembly 2 to disengage it from the chassis 9 Push the assembly into the chassis 3 and remove it from the chassis To install the front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly S
26. 646831 001 Hard drive power cable 646832 001 SATA optical drive power cable 657401 001 Adapter DVI to VGA 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless 674318 001 Mouse USB 680020 001 256 GB Solid state drive self encrypting SED 689375 001 Memory module 8 GB PC3 12800 695915 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 696442 001 500 GB 7200 rpm hard drive self encrypting SED 696794 001 System board for use in models without Windows 8 includes replacement thermal material 696794 501 System board for use in models with Windows 8 Standard includes replacement thermal material 696794 601 System board for use in models with Windows 8 Professional includes replacement thermal material Tower TWR chassis spare parts 17 18 Spare part Description number 7005 10 xx1 Washable keyboard 701427xx1 Keyboard smart card 701671x1 Keyboard smart card CCID 702084 001 GeForce GT630 PCle x16 graphics card 2 GB 702452 001 320W 92 6 efficient 702453 001 320W 90 efficient 702454 001 320W standard 703372 001 HP Ultraslim Keyed Cable Lock 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 707252 001 nVidia Quadr
27. Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following 132 Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to Q always Quick Boot default Q periodically Full Boot from every 1 to 30 days or Q always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password th
28. Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA O and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA O For two devices use SATA O and SATA 1 For three devices use SATA O SATA 1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1801 Microcode Patch Error 192 Processor is not supported by ROM BIOS Chapter 9 POST error messages 1 Upgrade BIOS to proper version 2 Change the processor
29. France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country specific requirements 227 D Specifications TWR specifications 228 Chassis Height 15 7 in 39 9 cm Width 6 7 in 17 0 cm Depth 17 4 in 44 2 cm Approximate Weight 20 5 Ib 9 3 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90
30. Hard drive boot has been disabled in Computer Setup 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a restore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list Solving hard drive problems 157 158 Nonsystem disk NTLDR missing message Cause Bootable hard drive is not attached as first in a multi hard drive configuration Solution If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Solution Check SATA cable connections 2 Runthe Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None some mo
31. Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 320W STD active PFC 320W STD HV active PFC High Efficiency 320W 92 efficient active PFC 320W 90 efficient active PFC Appendix D Specifications Rated Input Current 5 5A This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch SFF specifications Chassis in the desktop position Height 3 95 in 10 0 cm Width 13 3 in 33 8 cm Depth 14 9 in 37 9 cm Approximate Weight 16 7 Ib 7 6 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Op
32. Preparation for disassembly on page 85 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 Remove one of the five silver 6 32 standard screws located on top of the drive cage Chapter 6 Removal and replacement procedures Small Form Factor SFF 6 Install the security screw through the middle front bezel release tab to secure the front bezel in place Front bezel security 89 Bezel blanks On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 86 2 Remove the front bezel Front bezel on page 87 3 To remove a 3 5 inch bezel blank press inward on the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a slim optical drive bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 4 Replace the front bezel Ej NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical drive 90 Chapter 6 Removal and replacement procedures Small F
33. Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive Backing up restoring and recovering in Windows 7 213 Ej NOTE You must use a USB flash drive with a capacity of at least 8 CB 6 Close all open programs Insert the USB flash drive into a USB port on the computer Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next NOTE Recovery Media Creation formats the USB flash drive deleting any files on it Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program th
34. appearance may vary Description Spare part number System board for use in models without Windows 8 696794 001 System board for use in models with Windows 8 Standard 696794 501 System board for use in models with Windows 8 Professional 696794 601 System board for use in models with NetClone 726848 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 43 e Expansion cards Expansion cards on page 46 e Fan sink Fan sink on page 70 e Processor Processor on page 72 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Ifa PCI expansion slot daughter card is installed remove the two Torx T15 screws 1 that secure the PCI extension board to the chassis System board 83 6 Slide the board toward the side of the chassis to disengage it from the system board connector and then lift the extension board from the chassis 2 7 Remove the eight Torx T15 screws 1 that secure the system board to the chassis 8 Slide the system board toward the front of the computer to disengage the I O panel and then lift the system board out of the computer 2 When reinstalling the system b
35. cage T P ommo Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 Rotate the drive cage to its upright position Disconnect the speaker wire from the white system board connector labeled SPKR Remove the two Torx screws that secure the speaker to the chassis To install the speaker reverse the removal procedures Speaker 125 Fan sink Description Spare part number Fan sink 727150 001 The fan sink is secured atop the processor with four captive Torx screws The fan sink includes a heat sink and a fan 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 Remove the fan duct Fan duct on page 115 4 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray A CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 8 ANAA D N i C IL H E 126 Chapter 6 Removal and replacement procedures Small Form Factor SFF 5 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then lift
36. cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory 152 Chapter 8 Troubleshooting without diagnostics Poor performance Cause Hard drive fragmented Program previously accessed did not release reserved memory back to the system Virus resident on the hard drive Solution Defragment hard drive Restart the computer Run virus protection program Too many applications running Windows 7 1 Close unnecessary applications to free up memory 2 Add more memory 3 Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Goto Start gt All Programs gt Accessories gt Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run Type msconfig and then press Enter d On t
37. error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure Invalid Electronic Serial Number Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region Electronic serial number is missing 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Enter the correct serial number in Computer Setup POST numeric codes and text messages 195 Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure t
38. hardware diagnostic solution that HP includes on all products This tool can even be used if the computer will not boot to the operating system Why run HP PC Hardware Diagnostics UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics UEFI To access the UEFI diagnostics 1 Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears 2 Press F2 or select Diagnostics F2 204 Chapter 11 HP PC Hardware Diagnostics How to access and run UEFI diagnostics Systen Information Systen Diagnostics System Diagnostics Customer Mode Note The key F2 or F10 depends on the product After pressing F2 the BIOS sequentially searches three places for the system diagnostics a First a connected USB drive to download the diagnostics
39. hints 149 hood sensor SFF spare part number 119 spare partnumber 14 17 22 25 TWR spare part number 77 HP Recovery Disc Creator using 214 l installing battery 220 SFF 2 5 inch hard drive 110 SFF 3 5 inch hard drive 107 SFF expansion card 94 SFF media card reader 103 SFF memory 91 SFF slim optical drive 106 TWR 2 5 inch hard drive 63 TWR 3 5 inch hard drive 63 TWR 5 25 inch optical drive 54 TWR drive cables 51 TWR expansion card 46 TWR media card reader 58 TWR memory 43 TWR slim optical drive 60 Internet access problems 183 K keyboard cleaning 32 spare part numbers 15 23 keyboard problems 169 L LEDs blinking PS 2 keyboard 196 locks SFF front bezel 88 Smart Cover Lock 223 TWR front bezel 39 M media card reader problems 159 SFF installation 103 SFF removal 102 TWR installation 58 TWR removal 56 memory problems 177 SFF installation 91 SFF socket population 91 SFF specifications 91 TWR installation 43 TWR socket population 43 TWR specifications 43 memory modules spare part number 20 25 43 91 monitor problems 160 mouse cleaning 33 problems 169 mouse spare part number 14 15 22 23 12 17 N network problems 174 NIC spare part number numeric error codes 188 18 26 Oo operating guidelines 31 operating system media Windows 8 211 optical drive problems 180 spare part numbers 23 25 26 optical drive 5 25 inch TWR installation 54 TWR removal 54 optical driv
40. not turn on because of internal power Replace the power supply supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and see OR if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto The heat sink is not properly attached to the processor the system board header 3 If fan a plugged in and not spinning replace it Solving power problems 155 Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removi
41. on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers ACAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation NOTE lf the computer shipped with more than one operating system language on the hard drive the activation process could take up to 60 minutes Chapter 2 Activating and Customizing the Software Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 After an Internet connection has been established click the Start gt All Programs gt Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware dev
42. operate in memory channel B Sockets DIMM3 and DIMMA operate in memory channel A Memory 91 The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating t
43. or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Device is not seated or connected properly Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Cable s of new external device are loose or power cables are unplugged Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system Power switch of new external device is not turned on S
44. prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 As applicable lay the computer down on its side to achieve a safe working position E NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed A CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparation for disassembly 37 Access panel 38 Description Spare part number Access panel 732748 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Chapter 5 Removal and replacem
45. proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at staticfree work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conduct
46. remove and replace the bad option card 3 Replace the system board Activity Beeps Possible cause Recommended action Red Power LED flashes eleven 11 times once every second followed by a two second The current processor does 1 not support a feature previously enabled on this 2 Install a TXT capable processor Disable TXT in the Computer Setup F10 pause Beeps stop after fifth system utility iteration but LEDs continue until blemis solved 3 Reinstall the original processor problem is solved System does not power on and None System unable to power Press and hold the power button for less than 4 LEDs are not flashing on seconds If the hard drive LED turns white the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet Open hood and check that the power button harness is properly connected to the system board Check that both power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the
47. so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 10 Rotate the slot cover retention latch back in place to secure the expansion card Expansion card 97 11 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 12 Reconfigure the computer if necessary System board connections Refer to the following illustration and table to identify the system board connectors for your model No System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP3 white Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP 1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8 Hood Sensor HSENSE white Hood Sensor 9 DIMM4 Channel A DIMM4 white Memory Module 10 DIMM3 Channel A DIMM3 black Memory Module 11 DIMM2 Channel B DIMM2 white Memory Module 12 DIMMI Channel B DIMM1 black Memory Module 13 Power SATAPWRO black SATA Drives 14 Power PWR white System Board 15 USB3 0 FRONT USB3 0 blue Front US
48. system board drive connectors 8 Replace the front bezel NOTE An optional bezel trim piece that surrounds the front of the slim optical drive is available from HP Install the bezel trim piece in the front bezel before replacing the front bezel Removing a 3 5 inch or 2 5 inch hard drive fy NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 Drives 61 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive bay 2 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive 62 Chapter 5 Removal and replacement procedures Tower TWR Installing a 3 5 inch or 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Install guide screws on the sides of the drive 3 5 inch hard drives use standard 6 32 silver and blue isolation mounting screws 2 5 inch hard drives use metric M3 black and blue isolation mounting screws NOTE Four extra 6 32 isolation mounting guide screws for 3 5 inch hard drives are installed on the exterior of the hard drive bays Extra guide s
49. the heat sink from atop the processor 2 When reinstalling the fan sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat Processor Description Spare part number Intel Core i7 processor 4770 3 4 GHz 8 MB L3 cache 86W 727373001 Intel Core i5 processors 4670 3 4 GHz 6 MB L3 cache 86W 727381 001 4570 3 2 GHz 6 MB L3 cache 86W 727380 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 2 3 Remove the fan duct Fan duct on page 115 4 Remove the fan sink Fan sink on page 126 Processor 127 5 Rotate the locking lever to its full open position 1 6 Raise and rotate the microprocessor retainer to its fully open position 2 7 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat
50. the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Hardware Installation Problems 173 Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the 55 Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage ne
51. you are using the correct memory modules and to verify the proper installation NOTE DIMMI or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card some models is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat
52. 1 001 128 GB Solid State Drive SSD TCG 728559 001 120 GB Solid State Drive SSD 661841 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board labeled SATA1 SATA2 and SATA3 Drives 5 e Connect a media card reader USB 3 0 cable with a USB 3 0 to USB 2 0 adapter to the USB 2 0 connector on the system board labeled MEDIA e The power cable for the drives has two branches coming off the system board connector The first branch is a three headed cable with the first connector routed to the 5 25 inch bay the second connector routed to the 3 5 inch bay and the third two wire connector routed to the slim optical drive bay The second branch is a three headed cable with the first connector routed to the bottom 2 5 inch hard drive bay the second connector routed to the middle 3 5 inch hard drive bay and the third connector routed to the top 3 5 inch hard drive bay e You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws four 6 32 silver and blue isolation mounting guide screws and four silver 6 32 standard guide screws installed on the side of the dri
53. 2 Solving front panel component problems ssssssssssssssseeeneeeeenmeeee nene 183 Solving Internet access problems soe certes ona Rendre ie ea ERR D Hr Ct 183 Solving s ffware problems oiatoqueduitiapte i dando aaa HUM PID E MED NM tuU 185 9 POST error messages oisi ex en bod ARES AR SEO RESRR REOR AYAE NUR ticia ERROR EAR ERE SERERER aidi RENE RES ERER ER PARERE RE EAE 187 POST numeric codes and text Mess Ges sies ado pute bd sae ueste ln 188 Interpreting POST diagnostic front panel LEDs and audible codes ssssssssss 196 10 Password security and resetting CMOS cccccccscccssccccsccccscccescccescccssceseceseeceseeceees 200 Resetting the password WIMP EE sen vais crasniziezanscadiasievenaticdandidevendiledatgnidvas netedapleeenenetduetiaientiedauemae 201 Clearing and resetting the CMOS 2 4 ssincroedensantinewnmarasaanoddemoaienasupanuetenmeceataseddbunncnealaioanentedednein 202 11 HP PC Hardware Dingnoslios 22uisosaetsissisasstssssatespstiss psi anna EE EMI EM EU AK PEE 204 Why run HP PC Hardware Diagnostics UEFI cccecceceesseeeeeeseececeeeeeeeeeeeessnseesestseeeeenseees 204 How to access and run HP PC Hardware Diagnostics UEFI ssssssssssneeees 204 Downloading HP PC Hardware Diagnostics to a USB device ssssssssssseene 205 12 System backup and recovery uiuis renis roa era tae apa e ERE e PRA P PRE REY pa FERE ETE RRRRS OO pYS OO sPe Ip REsR On ikdn
54. 206 Backing up restoring and recovering in Windows 8 ssssssssseeeens 206 Creating recovery media and backups sssssssssse 207 Restoring and recovering using Windows 8 tools ssssssssssee 208 Using Windows 8 Relreshizsdseentexeitkeh deeper e enun eut e pb 208 Using Windows 8 Reset uisus eae t tr rU e Pra n LAREOA Ts rx PO EOD HR PE RUE 209 Recovery using the Windows 8 recovery USB flash drive 210 Recovery using Windows 8 operating system media purchased separately 211 Backing up restoring and recovering in Windows 7 ssssssssee eee 212 Creating recovery media 5 isobuoatdta prresprxi ran Espu S Farc Rn nvAs PEE bU VPE seR prat dU MN dpi RIS Ere TE 212 Creating recovery media using HP Recovery Manager select models only 213 Creating recovery discs with HP Recovery Disc Creator select models only 214 Creating recovery discs sssssssssssssseeeeeeeeneeree 214 Backing up your information say siwcrwverisinsinixclsmniedai teal e Vues bua eeu 215 System Restore cccceccsseeeeeeecceeeceeeeceaaeeeeeeeeeeeeececeeeaaaeasaeeeeececeeeeeaaaaesteeeeeteeeeeetees 215 Systemi Recovely eet ree ket Ente ge ole ke eee eee vet dane deeveme ved RE Ree Rea Rt ua oe bit eund 216 System Recovery when Windows is responding ssseseesee 216 System Recovery when Windows is not responding ceeeccceeesseeeeeeeees 217 S
55. 2x2 PCle module 695915 001 HP WLAN Bluetooth module 733687 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot E NOTE The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 85 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 86 B wW M Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 94 Chapter 6 Removal and replacement procedures Small Form Factor SFF 5 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position 6 Before installing an expansion card remove the expansion slot cover or the existing expansion card Ef NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion sl
56. 3 recovery discs using for restore 218 recovery media creating 214 recovery media creating Windows 7 212 recovery partition Windows 8 208 recovery USB flash drive steps for creating Windows 7 213 recovery using Windows 8 operating system media 211 removal and replacement power switch assembly 123 SFF fan duct 115 SFF fan sink 126 SFF front bezel 86 87 SFF front I O assembly 121 SFF hood sensor 119 SFF power supply 112 SFF processor 127 SFF Smart Cover Lock 116 SFF solenoid lock 116 SFF speaker 125 SFF system board 129 TWR fan 78 TWR fan sink 70 TWR front USB panel 67 TWR hood sensor 77 TWR power supply 80 TWR power switch assembly 68 TWR processor 72 TWR solenoid lock 74 TWR speaker 73 TWR system board 83 removing battery 220 bezel blanks 90 SFF 2 5 inch hard drive 110 SFF 3 5 inch hard drive 107 Index 233 SFF expansion card 94 SFF media card reader 102 SFF slim optical drive 105 Smart Cover Lock 223 TWR 2 5 inch hard drive 61 TWR 3 5 inch hard drive 61 TWR 5 25 inch optical drive 54 TWR access panel 38 TWR bezel blanks 41 TWR expansion card 46 TWR front bezel 40 TWR media card reader 56 TWR slim optical drive 59 resetting CMOS 200 password jumper 200 restore Windows File History 208 restoring the hard drive Windows 8 208 rubber foot spare partnumber 22 S safety and comfort 148 safety precautions cleaning 32 SATA connectors on system board 35 data cable pinouts 36 hard d
57. 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam fy NOTE 700 volts can degrade a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static ree stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Electrostatic discharge information 29 Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide
58. 8 207 Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system Choose the method that best matches your situation and level of expertise e lf you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e lf you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store Windows Refresh is an option This method does not require backing up data to another drive See Using Windows 8 Refresh on page 208
59. 802 11 a b g n 2x2 PCle module 695915 001 HP WLAN Bluetooth module 733687 001 Sequential part number listing 24 Spare part Description number 202997 001 Adapter DVI I to VGA 397117 001 Hard drive conversion bracket 463023 001 DMS 59 to dual VGA cable 450712 001 Hard drive grommet for use on 3 5 inch drives 487562 001 DisplayPort cable 583345 001 WLAN antennas 583654 001 Rubber foot 586721 001 Adapter 2 5 inch hard drive 594220 001 Hard drive grommet for use on 2 5 inch drives 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 613208 001 500 GB 7200 rpm hard drive 616608 001 2 TB 7200 rpm SATA hard drive Chapter 3 Illustrated parts catalog Spare part Description number 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 638813 001 Optical drive SATA cable 19 5 inch 2 straight ends 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 646809 001 160 GB Solid state drive 657401 001 Adapter DVI to VGA 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674317 001 Mouse wireless HP Elite 674318 001 Mouse USB HP Elite 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical
60. B 3 0 Ports 98 Chapter 6 Removal and replacement procedures Small Form Factor SFF No System Board Connector System Board Label Color Component 16 SATA 3 0 SATAO dark blue Primary Hard Drive 17 SATA 3 0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 18 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 20 USB2 0 MEDIA black USB 2 0 Device such as a Media Card Reader Drives Description Spare part number Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 616608 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm hard drive 613202 001 500 GB 7200 rpm hard drive 613208 001 500 GB 7200 rpm hard drive selfencrypting SED 696442 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD selfencrypting SED 680020 001 160 GB Solid State Drive SSD 646809 001 128 GB Solid State Drive SSD 665961 001 128 GB Solid State Drive SSD TCG 728559 001 120 GB Solid State Drive SSD 661841 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Drives 99 When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system boa
61. BIOS includes family name and version e Chassis serial number e Asset tracking number e ME firmware version e ME Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit 134 Chapter 7 Computer Setup F10 Utility Computer Setup Storage EJ NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 2 Computer Setup Storage Option Description Device Lists all installed BIOS controlled storage devices Configuration When a device is selected detailed information and options ar
62. Hood Sensor HSENSE white Hood Sensor 9 DIMM4 Channel A DIMMA white Memory Module 10 DIMM3 Channel A DIMM3 black Memory Module 11 DIMM2 Channel B DIMM2 white Memory Module 12 DIMMI Channel B DIMM1 black Memory Module 13 Power SATAPWRO black SATA Drives l4 Power PWR white System Board 15 USB3 0 FRONT USB3 0 blue Front USB 3 0 Ports 16 SATA 3 0 SATAO dark blue Primary Hard Drive 17 SATA3 0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 50 Chapter 5 Removal and replacement procedures Tower TWR No System Board Connector System Board Label Color Component 18 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 20 USB 2 0 MEDIA black USB 2 0 Device such as a Media Card Reader Drives Description Spare part number Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 616608 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm hard drive 613202 001 500 GB 7200 rpm 2 5 inch hard drive self encrypting SED 696442 001 500 GB 7200 rpm hard drive 613208 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD selFencrypting SED 680020 001 160 GB Solid State Drive SSD 646809 001 128 GB Solid State Drive SSD 66596
63. IC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table A CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Solving memory problems 177 NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out ofBand OOB third party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or s
64. It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 132 for information on backing up the CMOS settings Chapter 10 Password security and resetting CMOS Resetting the password jumper A CAUTION f you enable the stringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power A WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces
65. Keyboard USB black for use in models with Windows 8 724722xx1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 726848 001 System board for use in models with NetClone 727145 001 Fan duct 727149 001 Speaker 727150 001 Fan sink 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 727722 001 System board for use in NetClone models includes replacement thermal material 728559 001 128 GB Solid state Drive SSD TCG 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 732753 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732759 001 SATA drive power cable 732755 001 Front I O cable assembly 732756 001 Power switch assembly 732757 001 Front bezel 732760 001 Access panel 732769 001 Optical drive bezel blank Chapter 3 Illustrated parts catalog Spare part Description number 732772 001 Solenoid lock 733687 001 HP WLAN Bluetooth module Small Form Factor SFF chassis spare parts 27 28 4 Routine care SATA drive guidelines and disassembly preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service A CAUTIO
66. N When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Chapter 4 Routine care SATA drive guidelines and disassembly preparation Generating static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11
67. R access panel spare part number 12 19 disassembly preparation 37 drive power cable spare part number 13 19 fan removal and replacement 78 fan sink removal and replacement 70 fan sink spare part number 14 17 fan spare part number 14 17 front bezel spare part number 12 19 front I O assembly spare part number 13 19 front USB panel removal and replacement 67 power supply removal and replacement 80 power supply spare part number 12 18 power switch assembly removal and replacement 68 power switch assembly spare partnumber 13 19 preparation for disassembly 37 processor removal and replacement 72 SATA hard drive cable spare partnumber 17 SATA optical drive cable spare partnumber 17 solenoid lock removal and replacement 74 77 speaker removal and replacement 73 speaker spare part number 14 17 system board removal and replacement 83 system board spare part number 12 17 U unlocking access panel 223 Vv ventilation proper 31 WwW Wake on LAN feature 174 Windows backup 207 File History 207 208 restoring files 208 system restore point Windows 7 backing up information 215 backup and recovery 212 Backup and Restore 215 creating backups 212 creating recovery media 212 creating system restore points 212 hard drive recovery 216 Help and Support 212 207 208 steps for creating recovery discs 213 steps for creating recovery media 213 steps for creating recovery USB
68. Remove the access panel Access panel on page 38 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 46 Chapter 5 Removal and replacement procedures Tower TWR 4 Press straight down on the two green thumb tabs on the exterior of the chassis 1 and rotate the expansion card retention latch open 2 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card Ej NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Expansion cards 47 b f you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packag
69. Solution Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be 1 Select the monitor s Auto Adjustment option in the unable to correctly interpret the output synchronization of the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseot the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map from the list of applications Solving display problems 165
70. Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open Shut down all open processor intensive applications applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Audio is hidden in Computer Setup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a See the sound card documentation for proper speaker recently installed sound card connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector Turn on and use headphones or externa
71. ackaging and label the package Fragile Handle With Care Drive positions 5 25 inch half height drive bay Slim optical drive bay 3 5 inch drive bay for optional drive such as a media card reader Primary 3 5 inch internal hard drive bay 9 Secondary 3 5 inch internal hard drive bay 6 Secondary 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 53 Removing a 5 25 inch drive NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive may have been installed by the user or third party vendor A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 2 3 Remove the front bezel Front bezel on page 40 4 Disconnect the power cable and data cable from the back of the drive A CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Press down on the green drivelock mechanism 1 and slide the drive from the drive bay 2 Installing a 5 25 inch drive E NOTE HP does not offer a 5 25 inch op
72. adeon HD8350 PCle x16 graphics card 1 GB DDR3 for use only in China 729084 001 GeForce GT630 PCle x16 graphics card 2 GB 702084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 HP WLAN 802 11 a b g n 2x2 PCle module 695915 001 HP WLAN Bluetooth module 733687 001 Sequential part number listing 16 Spare part Description number 202997 001 Adapter DVI I to VGA 336445 001 Foot kit 397117 001 Hard drive conversion bracket 450712 001 Hard drive grommet for use on 3 5 inch drives 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 583345 001 WLAN antennas 586721 001 Adapter 2 5 inch hard drive 594220 001 Hard drive grommet for use on 2 5 inch drives 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 613208 001 500 GB 7200 rpm SATA hard drive Chapter 3 Illustrated parts catalog Spare part Description number 616608 001 2 TB 7200 rpm SATA hard drive 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 636922 001 Rear chassis fan 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639959 001 Hard drive SATA cable 17 7 inch 2 straight ends 641498 001 Solenoid lock 643907 001 Fan sink includes replacement thermal material 643908 001 Chassis fan 645330 001 Speaker 646809 001 160 GB Solid state drive
73. al drive 1 2 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Remove the front bezel Front bezel on page 40 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See System board connections on page 50 for more information Before the new optical drive can be used the release latch must be attached Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly d Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive el 60 Chapter 5 Removal and replacement procedures Tower TWR 5 Slide the optical drive through the front bezel all the way into the bay so that it locks in place ns M I A his n ma eee A P 6 Connect the power cable and data cable to the rear of the optical drive 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board fey NOTE Refer to System board connections on page 50 for an illustration of the
74. al to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e n any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supp
75. and allow the internal system components to cool before touching Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Contr
76. annel B Refer to Populating DIMM sockets on page 43 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer Memory 45 Expansion cards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in China 702085 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 GeForce GT630 PCle x16 graphics card 2 GB 702084 001 AMD Radeon HD8350 PCle x16 graphics card 1 GB for use only in China 729084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot E NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2
77. apter 12 System backup and recovery After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media B oO M Clickthe Create button to start the burning process Label the disc after you create it and store it in a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help a
78. apter 8 Troubleshooting without diagnostics Solving software problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications e Be sure that all the needed device drivers have been installed e lf you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 187 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Solving software problems 185 186 Computer will not continue after HP logo screen displays Cause System files may be damaged Solution In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that St
79. artup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt Chapter 8 Troubleshooting without diagnostics If possible save all data close all programs and restart the computer 9 POST error messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Sel
80. as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Solving CD ROM and DVD problems 181 Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not foun
81. assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup F10 Utilities 137 Computer Setup Security 138 configuration Ej NOTE Support for specific Computer Setup options may vary depending on the hardware Table 7 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE Ifthe setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable e Lock Legac
82. at controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Chapter 7 Computer Setup F10 Utility Enable or disable removable media boot ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable Drivelock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps LP 2 3 4 5 Turn on or restart the computer Repeatedly press F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Setup utility NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility A choice of five headings appears in the Computer Setup Utilities m
83. at offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs 214 NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD Ta 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Label the disc after you create it and store it in a secure place Ch
84. attery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to hitp www hp com recycle 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices ACAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel Appendix A Battery replacement 6 7 Locate the battery and battery holder on the system boord E NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery Depending on the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a lift the battery out of its holder b Slide the replacement battery into position positive side
85. battery replacement 220 beep codes 196 bezel blank spare partnumber 41 booting options Full Boot 187 Quick Boot 187 C cable lock spare part number 14 18 22 25 cable management 36 cable pinouts SATA data 36 cautions AC power 28 cables 34 cooling fan 33 electrostatic discharge 28 keyboard cleaning 33 keyboard keys 33 CD ROM or DVD problems 180 chasis types illustrated 28 chassis fan TWR spare part number 17 chassis stand spare partnumber 22 cleaning computer 32 mouse 33 safety precautions 32 CMOS backing up 200 clearing and resetting 202 computer specifications 229 computer cleaning 32 country power cord set requirements 227 Customer Support 148 D deleted files restoring for Windows 8 computer models 208 DIMMs See memory disassembly preparation SFF 85 TWR 37 DisplayPort cable spare part number 13 16 21 24 DMS 59 to dual VGA cable spare part number 13 16 21 24 drive power cable SFF spare part number 21 26 TWR spare part number 13 19 Driver Recovery DVD creating 214 using for restore 218 Driver Recovery media Windows 8 211 drives SFF locations 101 TWR cable connections 51 TWR installation 51 TWR locations 53 E electrostatic discharge ESD 28 preventing damage 29 error codes 187 196 messages 188 expansion card SFF installation 94 SFF removal 94 TWR installation 46 TWR removal 46 Index 231 F H1 recovery Windows 8 208 FailSafe Key 223 fan TWR spare part
86. be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the computer cover or access panel Reconnect the external equipment Resetting the password jumper 201 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features To establish new passwords repeat steps 1 through 4 replace the password jum
87. bezel blank from the front bezel 2 NOTE After removing the 5 25 inch drive bezel blank and installing a drive you can install an optional bezel trim piece available from HP that surrounds the front of the drive Bezel blanks 41 e Toremove a 3 5 inch bezel blank press outward on the two retaining tabs that hold the bezel blank in place 1 and rotate the bezel blank back and to the right to remove it 2 e Toremove a slim optical drive bezel blank press inward on the retaining tabs that hold the bezel blank in place 1 then pull the bezel blank from the front bezel 2 E NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical drive 42 Chapter 5 Removal and replacement procedures Tower TWR Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 32 GB of memory configured in a high performing dua
88. by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Ej NOTE This section describes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start Help and Support Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 212 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore
89. card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can reader was just installed into the computer and you are recognize the reader and the available ports and then turning the PC on for the first time recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capobility 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you enc
90. cement 129 system board spare part number 20 25 26 Smart Cover Lock 223 SFF removal and replacement 116 SFF spare part number 116 software problems 185 servicing computer 34 solenoid lock SFF removal and replacement 116 119 SFF spare part number 116 SFF spare part number 22 spare partnumber 27 TWR removal and replacement 74 77 TWR spare part number 74 TWR spare part number 14 17 solid state drive spare part number 15 18 23 26 spare part number tamper resistant wrench 34 Torx T 15 screwdriver 34 speaker SFF removal and replacement 125 SFF spare part number 125 SFF spare part number 22 26 TWR removal and replacement 73 TWR spare part number 73 TWR spare part number 14 17 specifications computer 228 229 SFF memory 91 TWR memory 43 static electricity 29 system board SATA connectors 35 SFF removal and replacement 129 SFF spare part number 129 SFF spare part number 20 25 26 TWR removal and replacement 83 TWR spare part number 83 TWR spare part number 12 17 system board connections SFF 98 TWR 50 System Recovery using Windows 7 recovery media 217 System Recovery Windows 7 216 system restore point creating for Windows 8 computer models 207 restoring for Windows 8 computer models 208 system restore points creating Windows7 212 System Restore Windows 7 215 T tamper proof screws tool 34 temperature control 31 tools servicing 34 Torx T15 screwdriver 34 tower conversion SFF 130 TW
91. chased separately see Recovery using Windows 8 operating system media purchased separately on page 211 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays Press 111 to select the System Recovery option Choose your keyboard layout Select Troubleshoot Select Reset Follow the on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously created E NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 211 1 2 p JS P mM om If possible back up all personal files Insert the recovery USB flash drive you created into a USB port on your computer Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device Choose your keyboard layout Select Troubleshoot Select Refresh your PC Follow the on screen instructions 210 Chapter 12 System backup and recovery Recovery using Windows 8 operating system media purchased separately This recovery process requires Windows 8 operating system media which can be ordered
92. chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may 1 Reseat power supply fan have malfunctioned 2 Reseat fan cable 3 Replace power supply fan 601 Diskette Controller Error Diskette controller circuitry or floppy drive 1 Check and or replace cables circuitry incorrect 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 3 Replace diskette drive 4 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could n
93. corrupted or infected with a virus Chapter 7 Computer Setup F10 Utility Table 7 3 Computer Setup Security continued System Security Data Execution Prevention enable disable Helps prevent operating system security breaches these options are Default is enabled hardware dependent SVM CPU Virtualization enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology VTx enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O VTd enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure th
94. creen type h and then select Help and Support Chapter 12 System backup and recovery If Windows is responding use these steps to start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions If Windows is not responding use these steps to start Refresh 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 210 Or you must use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 211 P If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Ref
95. crews for 2 5 inch hard drives are not provided on the chassis but can be purchased from HP Refer to Drives on page 51 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one e Ifyou are installing a 3 5 inch hard drive install four silver and blue 6 32 isolation mounting guide screws two on each side of the drive e e Ifyou are installing a 2 5 inch hard drive install four black and blue M3 isolation mounting guide screws two on each side of the drive Drives 63 e You can also install a 2 5 inch hard drive into a 3 5 inch drive bay using an adapter bracket similar to the example shown below Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket e Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive 64 Chapter 5 Removal and replacement procedures Tower TWR e Install four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket 4 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place Drives 65 5 Connect the power cable 1 and data cable 2 to the back
96. ct connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end Ensure that the cable and device at the other end are of the cable operating correctly Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board was added to the computer Cause Solution Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network control
97. curity Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure CD ROM is enabled in Storage Boot Order Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Network Boot in Security gt Network Boot Non bootable CD in drive Boot order not correct Try a bootable CD in the drive Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 171 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly i
98. d identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive 182 Chapter 8 Troubleshooting without diagnostics Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Device is not properly connected Solution 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not hav
99. ded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card 162 Chapter 8 Troubleshooting without diagnostics The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2 Ina two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Solving display problems 163 Out of Range displays on screen Cause Video resolution and refresh rate are set higher than what the monitor suppor
100. dels Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard drive is damaged Computer seems to be locked up Cause Program in use has stopped responding to commands Chapter 8 Troubleshooting without diagnostics Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST error messages on page 187 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Solution 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows Cause By default Windows will format any media card with a Solution Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 amp FAT12 format and can not operate with a FAT32 formatted card FAT file system to format the media card in a computer with Windows A write protected or locked error occurs when attempting to write to the media card Cause Media card is locked
101. dows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Solution Check cable connections The system may not have automatically recognized a newly installed device The device is attached to a SATA port that has been hidden in Computer Setup See reconfiguration directions in the Solving Hardware Installation Problems on page 171 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solution 1 Perform Drive Protection System DPS testing in system ROM System files missing or not properly installed
102. e slim SFF installation 106 SFF removal 105 TWR installation 60 TWR removal 59 overheating prevention 31 15 17 P password clearing 200 power on 200 setup 200 POST error messages 187 power cord set requirements country specific 227 power problems 155 power supply fan 33 operating voltage range 228 229 SFF removal and replacement 112 SFF spare part number 20 25 TWR removal and replacement 80 TWR spare part number 80 TWR spare part number 12 18 power switch assembly SFF removal and replacement 123 SFF spare part number 123 SFF spare part number 21 26 TWR removal and replacement 68 TWR spare part number 68 TWR spare part number 13 19 power on password 200 printer port expansion PCI card spare part number 22 printer port expansion spare part number 14 17 25 printer problems 168 problems audio 166 CD ROM or DYD 180 flash drive 182 front panel 183 general 151 hard drive 156 hardware installation 171 Internet access 183 keyboard 169 Media Card Reader 159 memory 177 monitor 160 mouse 169 network 174 power 155 printer 168 processor 179 software 185 processor SFF removal and replacement 127 spare part number 21 26 TWR removal and replacement 72 processor problems 179 product ID locations 7 12 18 R rear fan TWR removal and replacement 78 TWR spare part number 17 rear panel components SFF 6 TWR 5 recovery discs steps for creating Windows 7 21
103. e 5 25 inch drive is available from HP Install the bezel trim piece in the front bezel before replacing the front bezel Removing a 3 5 inch device A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 2 3 4 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Remove the front bezel Front bezel on page 40 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Chapter 5 Removal and replacement procedures Tower TWR 5 Press the release lever at the rear of the drive away from the drive 1 and slide the drive from the drive bay 2 Drives 57 Installing a 3 5 inch device 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Remove the front bezel Front bezel on page 40 Remove the front bezel If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See System board connections on page 50 for more information 4 Install 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 51 for an
104. e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires e Some flat ribbon cables come prefolded Never change the folds on these cables e Do not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 36 Chapter 4 Routine care SATA drive guidelines and disassembly preparation 5 Removal and replacement procedures Tower TWR Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly E NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 28 for initial safety procedures 1 Remove disengage any security devices that
105. e Embedded Security Device a Setup password must be set e Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you restart the computer Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled Computer Setup F10 Utilities 141 142 Table 7 3 Computer Setup Security continued System Security OS management of Embedded Security Device enable disable This option allows the user to limit continued OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled e Reset of Embedded Security Device through OS enabl
106. e connectors 8 Replace the front bezel if it was removed NOTE An optional bezel trim piece that surrounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 85 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 86 5 Wm Disconnect the power cable and data cable from the back of the hard drive Drives 107 5 Pull the release lever next to the rear of the hard drive outward 1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive 108 Chapter 6 Removal and replacement procedures Small Form Factor SFF 7 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it forward until it stops and locks in place 8 Connect the power cable and data cable to the back of the hard drive Ej NOTE The data cable for th
107. e disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enoble this option a Setup password must be set e No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 e Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE To enoble this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot This is a feature of Windows 8 Configuration e Legacy Support Enable Disable Allows you to turn off all legacy support on the c
108. e displayed The following options may be presented e Hard Disk Size model firmware version serial number connector color Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible e CD ROM Model firmware version serial number connector color not included for USB CD ROM e SSD Life Used NOTE Displays for solid state drives e SMART ATA disks only e Diskette Model and firmware version NOTE Displays for USB diskette drives e Default Values ATA disks only See Translation M
109. e power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working USB ports on the computer are disabled in Computer Setup 1 Replace the device 2 Restart the computer Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security gt USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If t
110. e primary hard drive must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed Drives 109 Removing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 Rotate the drive cage to its upright position 4 Disconnect the power cable and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Ifthe computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 86 110 Chapter 6 Removal and replacement procedures Small Form Factor SFF 4 Install four black and blue M3 isolation mounting guide screws two on each side of the drive Ej NOTE M3 metric isolation mounting guide screws can be purchased from HP When replacing a drive transfer the four M3 isolation mounting guide screws from the old drive to the new one
111. e problem Refer to Appendix A POST error messages on page 187 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly Chapter 8 Troubleshooting without diagnostics e lf you recently installed new software uninstall the software and see if the computer functions properly e Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration e Refer to the comprehensive online technical support at http www hp com support e Refer to Helpful hints on page 149 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http www hp com go bizsupport for the latest online support information software and drivers proactive notificat
112. econd followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Chapter 9 POST error messages System powers on but is unable to boot Bad option card 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified
113. ecurity screw on the outside of the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 116 Chapter 6 Removal and replacement procedures Small Form Factor SFF 3 From the outside rear side of the chassis remove the silver security screw that secures the solenoid lock to the chassis 4 From the inside of the chassis disconnect the cable 1 from the system board connector labeled HLOCK 5 Remove the solenoid lock from the chassis 2 To install the solenoid lock reverse the removal procedure Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector Smart Cover Lock solenoid lock 117 118 Chapter 6 Removal and replacement procedures Small Form Factor SFF Hood sensor Description Spare part number Hood sensor 638816 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Disconnect the cable from the system board connector labeled HSENSE 1 po Using a tool remove the sensor from the slot by pushing it into the computer to remove it
114. ed action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue until not turning 2 Open hood press power button and see if problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is The heat sink fan plugged onto the system board header assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed not 1 Check to see that the processor is present times once every second an indicator of bad followed by a two second processor 2 Reseatthe processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth iteration but LEDs continue until 2 Check if a device is causing the problem by problem is solved removing ALL attached devices such as hard diskette or optical drives a
115. ediately click System Recovery Select Yes and then click Next Your computer restarts When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding Z CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 2 3 4 n Turn off the computer If necessary press and hold the power button until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen At the HP Recovery Manager screen follow the on screen instructions to continue When Windows has loaded shut down the computer reconnect a
116. ee Cable routing on page 120 for proper cable placement 122 Chapter 6 Removal and replacement procedures Small Form Factor SFF Power switch assembly Description Spare part number Power switch assembly 732756 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 Rotate the drive cage to its upright position MM Disconnect the cable from the system board connector labeled PB LED Power switch assembly 123 6 Remove the cable from the cable clip under the drive cage 7 From the inside of the chassis press down on the tab on the top of the power switch 1 to disengage the power switch from the chassis 8 Pull the power switch out the front of the chassis 2 while routing the cable through the hole in the chassis To install the power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 120 for proper cable placement 124 Chapter 6 Removal and replacement procedures Small Form Factor SFF Speaker Description Spare part number Speaker 727149 001 The speaker is attached to the front of the chassis under the rotating drive
117. en monitor light is on Helpful hints 149 150 Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 187 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 171 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the
118. ent procedures Tower TWR Front bezel security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Remove the security screw from the side of the hard drive bay just behind the front panel 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place Front bezel security 39 Front bezel Description Spare part number Front bezel 732751 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 40 Chapter 5 Removal and replacement procedures Tower TWR Bezel blanks Description Spare part number Optical drive bezel blank 732770 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 38 2 Remove the front bezel Front bezel on page 40 3 Remove the bezel blank for the appropriate drive e Toremove a 5 25 inch bezel blank press inward on the retaining tabs that hold the bezel blank in place 1 then pull the
119. enu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e Ifyou have made changes that you do not want applied select Ignore Changes and Exit e Toreset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults E NOTE Not all settings shown in the following sections are available for all models A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup F10 Utilities 133 Computer Setup File Ej NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 1 Computer Setup File Option Description System Information Lists e Product name e SKU number e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System
120. er Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information Call the appropriate number listed in the warranty Smart cover FailSafe key 223 Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must di
121. erating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 240W STD active PFC High Efficiency 240W 92 efficient active PFC 240W 90 efficient active PFC SFF specifications 229 Rated Input Current 4A This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 230 Appendix D Specifications Index A access panel locked 152 locking and unlocking 223 SFF removal and replacement 86 SFF spare part number 86 SFF spare part number 20 26 TWR removal 38 TWR spare part number 38 TWR spare part number 12 19 adapter DisplayPort to DVI spare partnumber 13 17 21 25 adapter DisplayPort to HDMI spare part number 13 17 21 25 adapter DisplayPort to VGA spare partnumber 13 17 21 25 audible codes 196 audio problems 166 B backup and recovery Windows 7 212 Backup and Restore Windows 7 215 backups creating Windows 7 212 215 personal files for Windows 8 computer models 207 battery disposal 35
122. ess the Windows logo to open the Settings charm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Chapter 8 Troubleshooting without diagnostics Mouse does not respond to movement or is too slow Cause Solution Remove the roller ball cover on the mouse and clean the internal components Mouse may need cleaning See the Worldwide Limited Warranty for terms and conditions Mouse may need repair Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Solution Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores Solving Hardware Installation Problems You may need to reconfigure the computer when you add
123. f Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Gy NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 132 187 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ej NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message 101 Option ROM Checksum Error Descripti
124. f you encounter processor problems common causes and solutions are listed in the following table Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Install a TXT Trusted Execution Technology capable enabled on this system processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving processor problems 179 Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Se
125. flash drive 213 System Recovery 216 System Recovery using recovery media 217 System Restore 215 Windows 7 operating system discs using for restore 218 Windows 7 operating system DVD creating 214 using for restore 218 Windows 7 operating system media creating 214 Windows 8 backup and restore 206 Driver Recovery media 211 f11 recovery 208 hard drive recovery 208 operating system DVD 211 recovery partition 208 restoring the hard drive 208 Index 235
126. for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Remove the front bezel Front bezel on page 40 A m Disconnect the cable from the system board connector labeled PB LED Chapter 5 Removal and replacement procedures Tower TWR 5 Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis 6 Rotate the assembly downward to remove it from the chassis 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis Power switch LED assembly 69 Fan sink Description Spare part number Fan sink 727142 001 A WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching Ef NOTE System board appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board A CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board 70 Chapter 5 Removal and replacement procedures Tower TWR 4 Disconnect the fan cable from the sy
127. from the support website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the media by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media EJ NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed and the Windows 8 desktop appears 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 8 211 Backing up restoring and recovering in Windows 7 Your computer includes tools provided
128. ftware installed in the computer run the diagnostic utility included on some computer models only ET NOTE Both computer models can be used in a tower orientation or a desktop orientation Tower TWR Standard configuration features Small Form Factor SFF 2 Chapter 1 Product features Tower TWR front panel components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays 1 5 25 inch Half Height Drive Bay behind bezel 6 Hard Drive Activity Light 2 USB 2 0 Ports black 7 Slim Optical Drive optional 3 USB 3 0 Ports blue 8 3 5inch Media Card Reader optional 4 Headphone Connector 9 Microphone Headphone Connector 5 Dual State Power Button NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to the Maintenance and Service Guide to interpret the code Tower TWR front panel components 3 4 Small Form Factor SFF front panel components Drive configuration may vary by model Some models have a bezel blank covering
129. g a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 132 for information on backing up the CMOS settings 202 Chapter 10 Password security and resetting CMOS 4 Locate press and hold the CMOS button in for five seconds Ef NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power E NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 132 Clearing and resetting the CMOS 203 11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures use the UEFl based
130. garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected Connect the wireless keyboard USB receiver to a USB 2 0 USB 3 0 devices can interfere with the wireless keyboard USB port that is separated from ports with USB 3 0 devices If you receiver still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer
131. ght position Disconnect all data and power cables from the system board N Oo wo RA Remove the eight Torx screws 1 that secure the system board to the chassis System board 129 Slide the system board toward the front of the chassis to disengage the connectors 2 and then lift the system board up and out of the chassis 3 a 2889i To install the system board reverse the removal procedure E NOTE When replacing the system board you must also change the chassis serial number in the BIOS A CAUTION When reconnecting the cables it is important that they be positioned correctly Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP Ts Prepare the computer for disassembly Preparation for disassembly on page 85 130 Chapter 6 Removal and replacement procedures Small Form Factor SFF 2 Orient the computer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions Changing from desktop to tower configuration 131 7
132. hat none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching E NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Activity Beeps Possible cause Recommended action White Power LED On None Computer on None White Power LED flashes every None Computer in Suspend to None required Press any key or move the mouse two seconds RAM mode some models to wake the computer only or normal Suspend mode 196 Chapter 9 POST error messages Activity Beeps Possible cause Recommend
133. he Start screen to display the charms 2 Click Settings Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings 10 Chapter 2 Activating and Customizing the Software 3 Illustrated parts catalog This chapter provides spare part information for all chassis Tower TWR chassis spare parts Computer major components LIS LO d 2 Me ovate 2 o ie meray Tower TWR chassis spare parts 11 12 ltem Description Spare part number 1 Front bezel 732751 001 2 Access panel 732748 001 3 Power supply 320W 92 efficient 702452 001 320W 90 efficient 702453 001 320W standard 702454 001 320W HV standard 707906 001 4 System board includes replacement thermal material For use in models without Windows 8 696794 001 For use in models with Windows 8 Standard 696794 501 For use in models with Windows 8 Professional 696794 601 For use in models with NetClone 726848 001 Memory modules PC3 1 2800 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 cache 727373 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 727381 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 727380 001 Chapter 3 Illustrated parts catalog
134. he Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially games are stressfulon 1 Lower the display resolution for the current application or the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Solving general problems 153 154 Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running Open the access panel press the power button and see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header If fan a plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause System unable to power on Chapter 8 Troubleshooting with
135. he cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Solving front panel component problems 183 Unable to connect to the Internet Cause Solution The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of Windows 7 information that a Web server can store temporarily with the Web browser This is useful for having the browser remember 1 Select Start gt Control Panel some specific information that the Web server can later 2 Click Internet Options retrieve 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program 184 Ch
136. he cover has been removed Chapter 7 Computer Setup F10 Utility Table 7 3 Computer Setup Security continued Device Security Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device e System audio e USB controller varies by model e Network controller NOTE You must disable AMT before trying to hide the network controller e Serial port e Parallel port e SATA ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports e Rear USB Ports e Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Computer Setup F10 Util
137. he sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e n any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for di
138. ices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with C V 1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system 2 NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This
139. illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 58 Chapter 5 Removal and replacement procedures Tower TWR 6 If installing a USB 3 0 media card reader you must use the USB 3 0 to USB 2 0 adapter and connect the adapter cable from the media card reader to the USB 2 0 connector on the system board labeled MEDIA w Ej NOTE Refer to System board connections on page 50 for an illustration of the system board drive connectors Removing a slim optical drive Z CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Remove the front bezel Front bezel on page 40 4 Disconnect the power cable and data cable from the back of the drive CAUTION When removing the cables pull the tab or connector instead of the cable itself to g p avoid damaging the cable 5 Push the green release lever on the right rear side of the drive toward the center of the drive 1 then slide the drive forward and out of the bay 2 Ss a TA SAXA ON DX Saas X Drives 59 Installing a slim optic
140. ing 7 Ifyou are not installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 48 Chapter 5 Removal and replacement procedures Tower TWR 8 To install a new expansion card slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board Ej NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed Expansion cards 49 System board connections Refer to the following illustration and table to identify the system board connectors for your model No System Board Connector System Board Label Color Component 1 PCI Express x1 X1PCIEXP3 white Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8
141. ion and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly e Bein front of your computer when you call e Write down the computer serial number product ID number and monitor serial number before calling e Spend time troubleshooting the problem with the service technician e Remove any hardware that was recently added to your system e Remove any software that was recently installed e Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process E NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action e Check that the computer and monitor are plugged into a working electrical outlet e Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V e Check that the computer is turned on and the white power light is on e Check that the monitor is turned on and the gre
142. irect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Computer Setup F10 Utilities 145 146 Table 7 5 Computer Setup Advanced for advanced users continued BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Bus Options Device Options Allows you to enable or disable e PCI SERR Generation Default is enabled e PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Allows you to set e Printer mode Bi Directional EPP ECP Output Only ECP Enhanced Capabilities Port EPP Enhanced Parallel Port Default is EPP ECP e Num Lock State at Power On off on Default is off e Integrated Video enable disable Use this option to disable the integrated video controller whe
143. is bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Chapter 7 Computer Setup F10 Utility Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 5 Computer Setup Advanced for advanced users Option Heading Power On Options Allows yov to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days e QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots e Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled Press the ESC key for Startup Menu Enable Disable This feature controls the disp
144. is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 If the computer is on a stand remove the computer from the stand and lay the computer down E NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Preparation for disassembly 85 Access panel Description Spare part number Access panel 732760 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 To install the access panel reverse the removal procedure 86 Chapter 6 Removal and replacement procedures Small Form Factor SFF Front bezel Description Spare part number Front bezel 732757 001 Optical drive bezel blank 732769 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 YW y MM A M To install the front bezel reverse the removal procedure Front bezel 87 88 Front bezel security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 2 3 4 5 Prepare the computer for disassembly
145. ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese power cord requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 226 Appendix C Power cord set requirements Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI
146. ities 139 140 Table 7 3 Computer Setup Security continued Master Boot Record Security Enables disables Master Boot Record MBR security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true e MBR security is enabled e A backup copy of the MBR has been previously saved e The current bootable disk is the same disk from which the backup copy was saved CAUTION Restoring a previously saved MBR after a disk utility or operating system has modified the MBR may cause the data on the disk to become inaccessible Only restore a previously saved MBR if you are confident that the current bootable disk s MBR has been
147. ive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids 30 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the comp
148. l channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported E NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMMA operate in memory channel A Memory 43 The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equ
149. l speakers if mute the internal speaker connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker 166 Chapter 8 Troubleshooting without diagnostics Sound does not come out of the speaker or headphones Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device
150. lay of the text Press the ESC key for Startup Menu during POST This text does not display on Windows 8 systems with Fast Boot support Other text also will not display for example Ownership Tag Default is enabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to o Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE f you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to red
151. le 732759 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732753 001 Optical drive SATA cable 19 5 inch 2 straight ends 638813 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA 720216 001 202997 001 DisplayPort cable 487562 001 Small Form Factor SFF chassis spare parts 21 Misc parts um SS gt Oo oN di ltem Description Spare part number 1 Fan sink includes replacement thermal material 727150 001 2 Fan duct 727145001 3 Speaker 727149 001 4 Hood sensor 638816 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Optical drive bezel blank 732769 001 Solenoid lock 732772 001 Printer port PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Rubber foot 583654 001 Chassis stand 688952 001 Serial port PCI card 638815 001 Adapter 2 5 inch hard drive 586721 001 Hard drive grommet for use on 2 5 inch drives 594220 001 Hard drive grommet for use on 3 5 inch drives 450712 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Hard drive conversion bracket 397117 001 WLAN antennas 583345 001 Mouse PS2 optical 674315 001 22 Chapter 3 Illustrated parts catalog Drives ltem Description Spare part number
152. lem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Control panel message 163 Time amp Date Not Set Description Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Recommended action Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the er
153. ler requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and Under the Computer Setup Advanced menu change the conflicts with the embedded NIC resource settings for the board 176 Chapter 8 Troubleshooting without diagnostics Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the N
154. lied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 44 Chapter 5 Removal and replacement procedures Tower TWR 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Ve EN n Ej NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Ch
155. ll peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 213 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD use the steps in Using HP Recovery Disc operating system discs select models only on page 218 Backing up restoring and recovering in Windows 7 217 A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To perform a System Recovery using recovery media 1 If using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port 2 Click the Start button and then click Shut Down or If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off 3 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 4 Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menv 5 Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the reco
156. m the chassis to disengage the clips on the duct from the chassis To install the fan duct reverse the removal procedure Fan duct 115 Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 732772 001 Ej NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances e Power outage e Startup failure e PC component for example processor or power supply failure e Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key e Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key e Refer to the HP Web site http www hp com for ordering information e Call the appropriate number listed in the warranty The solenoid lock is mounted to the back of the computer Remove it using one s
157. mmediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured Chapter 8 Troubleshooting without diagnostics See the documentation that came with the optional device Movie will not play in the DVD drive Cause Movie may be regionalized for a different country Solution See the documentation that came with the DVD drive Decoder software is not installed Damaged media Install decoder software Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Cannot eject compact disc tray load unit Cause Disc not properly seated in the drive Reinstall media Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Media is corrupt Media has been inserted upside down Solution Try different media to confirm whether media is valid Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such
158. mpleted 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 219 A Battery replacement 220 The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of p g y fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product ACAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Ej NOTE The lifetime of the lithium b
159. n 1 Reboot the computer 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2230 General error during MEBx execution 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe
160. n another video controller is present in the system Default is enabled e Integrated Graphics Auto Disable Force Use this option to manage integrated UMA graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB e Internal Speaker does not affect external speakers Default is enabled e NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1 MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE e SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID sup
161. nd expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 Pre video memory error times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 2 Reseat DIMMs Replace DIMMs one at a time to isolate the faulty module Replace third party memory with HP memory Replace the system board Interpreting POST diagnostic front panel LEDs and audible codes 197 198 Activity Beeps Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Possible cause Pre video graphics error Recommended action For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven 7 times once every s
162. nd Support To access Help and Support select Start gt Help and Support NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password Refer to Help and Support To access Help and Support select Start Help and Support To create a backup using Windows Backup and Restore Ej NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point EJ NOTE Always use this System Restore procedure before you use the System Recovery feature Backing up restoring and recovering in Windows 7 215 To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery A WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after rec
163. ng ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk 156 Chapter 8 Troubleshooting without diagnostics Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Win
164. ning the Computer Case on page 32 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power supply fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Service considerations 33 Tools and software Requirements To service the computer you need the following Screws Torx T 15 screwdriver Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software Tamper resistant T 15 wrench The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives onl
165. number 17 78 TWR spare part number 14 17 fan duct SFF removal and replacement 135 SFF spare part number 115 SFF spare part number 22 26 fan sink SFF removal and replacement 126 SFF spare part number 126 SFF spare part number 22 26 TWR removal and replacement 70 TWR spare part number 70 TWR spare part number 14 17 fan power supply 33 flash drive problems 182 flashing LEDs 196 front bezel removing blanks 90 SFF removal and replacement 87 SFF security 88 SFF spare part number 87 SFF spare part number 20 26 TWR blank removal 41 TWR removal 40 TWR security 39 TWR spare part number 40 TWR spare part number 12 19 front O assembly SFF removal and replacement 121 SFF spare part number 121 SFF spare par number 21 26 232 Index TWR spare part number 67 TWR spare part number 13 19 front panel components SFF 4 TWR 3 front panel problems 183 front USB panel TWR removal and replacement 67 G general problems 151 graphics card spare part number 16 24 grounding methods 30 H hard drive proper handling 34 SATA characteristics 35 spare part numbers 15 23 hard drive 2 5 inch SFF installation 110 SFF removal 110 TWR installation 63 TWR removal 61 hard drive 3 5 inch SFF installation 107 SFF removal 107 TWR installation 63 TWR removal 61 hard drive problems 156 hard drive recovery Windows 7 216 Windows 8 208 hardware installation problems 171 Help and Support Windows7 212 helpful
166. o NVS310 PCle x16 graphics card 512 MB 707906 001 320W HV standard 716390 001 Card reader 14 in 1 USB 3 0 3 5 inch 717219 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717220 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 719157 001 Blu ray BD RW SuperMulti XL Drive 720216 001 Adapter DVH to VGA 720837 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 724718 xx1 Keyboard PS 2 for use in models with Windows 8 724720 xx1 Keyboard USB black for use in models with Windows 8 724722 xx1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 726848 001 System board for use in NetClone models 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 728559 001 128 GB Solid state Drive SSD TCG 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729084 001 AMD Radeon HD8350 PCle x16 graphics card 1 GB for use only in China 729085 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in China 730323 xx1 Wireless keyboard mouse and dongle Chapter 3 Illustrated parts catalog Spare part Description number 732748 001 Access panel 732749 001 Power switch LED with holder 732750 001 Front I O assembly 732751 001 Front bezel for u
167. o install the fan reverse the removal procedure Be sure to orient the air flow out of the computer Fan 79 Power supply E NOTE System board appearance may vary 0000000000000 Description Spare part number Power supply 320W 92 efficient 702452 001 Power supply 320W 90 efficient 702453 001 Power supply 320W 702454 001 Power supply HV 320W 707906 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Disconnect the power cables from the following system board connectors e PWR e PWRCPU e PWRCMD 80 Chapter 5 Removal and replacement procedures Tower TWR 4 Remove the power cables from the clip on the base pan 5 From the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 6 Press the tab 1 on the base pan in front of the power supply that holds it in place Power supply 81 7 Slide the power supply toward the front of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure 82 Chapter 5 Removal and replacement procedures Tower TWR System board E NOTE All system board spare part kits include replacement thermal material EJ NOTE System board
168. o use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Tower TWR rear panel components 5 Small Form Factor SFF rear panel components 1 PS 2 Mouse Connector green 7 PS 2 Keyboard Connector purple 2 Z5 R45 Network Connector 8 t1 9 DisplayPort Monitor Connectors 3 OlOlA Serial Connector 9 IB VGA Monitor Connector 4 e USB 2 0 Ports black 10 Sss USB 3 0 Ports blue 5 gt Line In Audio Connector blue 11 X Line Out Connector for powered audio devices green 6 Power Cord Connector NOTE An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the sys
169. oard first insert the 1 O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes Ej NOTE When replacing the system board you must change the chassis serial number in the BIOS 84 Chapter 5 Removal and replacement procedures Tower TWR 6 Removal and replacement procedures Small Form Factor SFF Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly E NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 28 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer
170. ode above for details SATA Defaults Computer Setup F10 Utilities 135 136 Table 7 2 Computer Setup Storage continued Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allews DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Chapter 7 Computer Setup F10 Utility Table 7 2 Computer Setup Storage continued DPS Self Test Allows
171. of the hard drive EJ NOTE The power cable for the hard drives is a three headed cable that is routed from the system board to the rear of the hard drive bays 6 f installing a new drive connect the opposite end of the data cable to the appropriate system board connector E NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to one of the light blue SATA connectors 66 Chapter 5 Removal and replacement procedures Tower TWR Front I O assembly Description Spare part number Front I O assembly 239750001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Remove the front bezel Front bezel on page 40 4 Disconnect the three front O cables from the following system board connectors e FRONT USB e MEDIA 3 0 e FRONT AUD 5 Remove the Torx T15 screw that secures the assembly to the chassis 1 6 Rotate the right side of the assembly outward 2 7 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the assembly reverse the removal procedure Front I O assembly 67 68 Power switch LED assembly Description Spare part number Power switch LED assembly 732749 001 1 Prepare the computer
172. ol Panel from the list of applications Solving general problems 151 Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is turned on There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance Cause Processor is too hot Solution Press the Num Lock key The Num Lock light must be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options Solution 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2
173. olving Hardware Installation Problems 171 172 Table 8 1 Solving Hardware Installation Problems continued A new device is not recognized as part of the system Cause When the system advised you of changes to the configuration you did not accept them Solution Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Chapter 8 Troubleshooting without diagnostics Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solution 1 Review the documentation that came with the system to determine if
174. omponents in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information Call the appropriate number listed in the warranty Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 74 Chapter 5 Removal and replacement procedures Tower TWR 3 From the outside rear side of the chassis use the Smart Cover FailSafe Key to remove the tamper proof screw s that secure the Smart Cover Lock to the chassis A CAUTION After you remove the screws the lock may fall into the computer Hold the lock while removing the screws to avoid damaging the lock or internal components 4 From the inside of the chassis disconnect the cable 1 from the system board connector labeled HLOCK 5 Remove the solenoid lock from the chassis 2 To install the solenoid lock reverse the removal procedure Smart Cover Lock solenoid lock 75 Place the lock up against the tab at the top of the in
175. omputer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage gt Boot Order are not displayed Default is enabled e Secure Boot Enable Disable Allows you to make sure an operating system is legitimate before booting fo it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled e Key Management This option lets you manage the custom key settings e Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear o Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Chapter 7 Computer Setup F10 Utility Table 7 3 Computer Setup Security continued Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as p
176. on System ROM or expansion board option ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs 162 System Options Not Set 188 Recently added PCI expansion card contains an option ROM too large to download during POST Configuration incorrect RTC real time clock battery may need to be replaced Chapter 9 POST error messages 1 Ifa PCI expansion card was recently added remove it to see if the problem remains 2 n Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the prob
177. one or more drive bays 1 Slim Optical Drive optional 5 Headphone Connector 2 USB 2 0 Ports black 6 Dual State Power Button 3 USB 3 0 Ports blue 7 Hard Drive Activity Light 4 Microphone Headphone Connector 8 S3 5inch Media Card Reader optional NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to the Maintenance and Service Guide to interpret the code Chapter 1 Product features Tower TWR rear panel components 1 Power Cord Connector 7 jJ LineOut Connector for powered audio devices green 2 PS 2 Keyboard Connector purple 8 PS 2 Mouse Connector green 3 e USB 2 0 Ports black 9 22 R45 Network Connector 4 1 9 DisplayPort Monitor Connectors 1O OlOlA Serial Connector 5 C3 VGA Monitor Connector J Line In Audio Connector blue 6 SS amp USB 3 0 Ports blue NOTE An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want t
178. ore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows fey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Backing up restoring and recovering in Windows
179. orm Factor SFF Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 32 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported E NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2
180. ot be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COMI POST numeric codes and text messages 1 Remove any serial port expansion cards Clear CMOS See Appendix B Password security and resetting CMOS on page 200 Reconfigure card resources and or run Computer Setup or Windows utilities 191 Control panel message 1152 Serial Port B Address Conflict Detected Description Both external and internal serial ports are assigned to COM2 Recommended action 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 200 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter
181. ot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Expansion card 95 b f you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 7 Store the removed card in anti static packaging 96 Chapter 6 Removal and replacement procedures Small Form Factor SFF 8 f you are not installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 9 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1
182. ounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet 160 Chapter 8 Troubleshooting without diagnostics Blank screen no video Cause You may have a screen blanking utility installed or energy saver features are enabled Solution Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in Sleep state Monitor cable is plugged into the wrong connector Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Systems may have a monitor connection on both
183. out diagnostics Solution Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 3 OR If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region Remove the expansion cards one at a time until the 5V aux light on the system board turns on Replace the system board Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 2 Check that the unit is plugged into a working AC outlet Open the access panel and check that the power button cable is properly connected to the system board Check that the power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly If the 5V aux light on the system board is off then replace the power supply Replace the system board Solving power problems Common causes and solutions for power problems are listed in the following table Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch on Select the proper AC voltage using the selector switch rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will
184. overy System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the recovery disc set by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 215 You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 216 or System Recovery when Windows is not responding on page 217
185. page 214 Creating recovery media using HP Recovery Manager select models only To create recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using NOTE DVD R DL DVD R DL or DVD RW disc are not supported ET pp You have the option of creating a recovery USB flash drive instead using a high quality USB drive If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB E NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection click
186. peed grade for the Replace module with the correct industry standard device for system or the new memory module is not seated properly the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are Delete any TSRs that you do not need installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer 178 Chapter 8 Troubleshooting without diagnostics Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving processor problems I
187. per on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer 3 A WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touchin
188. point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start gt Help and Support 3 As you add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 215 Ey NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Creating recovery media 212 After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced Chapter 12 System backup and recovery There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e If Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 213 e If Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on
189. port This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled e Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled e Hyper threading enable disable Use this option to disable processor hyper threading e Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Chapter 7 Computer Setup F10 Utility Table 7 5 Computer Setup Advanced for advanced users continued VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller AMT Configuration Allows you to set e AMT enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This fea
190. pport cancesdisuc s rad qr snot donet idend tonii Det uad Quit PLURA RO SACRE RU QUEE 148 Helpful Hinis MN 149 Solving general problems usiccseiutesnicestas suFad up atti Cerarea c eptea dti lette en dd din EUER UNS pU 151 Solving power problems veuir ini E E EA uM E AEEA EEE E TA 155 Solving hard drive problems oie e itr RR PEDIR A SAEI GEDERR GERa ERRARE ROHPE DURO eI 156 Solving media card reader problems sess 159 Solving display problems uod ogni eon ma qeb tros Det ua MA FRU Gh PDA EnR EURO Du TRU petu sP QR Aedh dud RT ra 160 viii Solving audio problems ouch enntcnune vrtsupel cupri a edet iV cn inch rune Ditis tad pU U PCR M UA D aS 166 Solving printer problems ocabxashie term Ire othU Rentas e Dots REM NRENM PIA saria 168 Solving keyboard and mouse problems 1 e rir tnt nitet rtm rot tinte bts ns ra ni 169 Solving Hardware Installation Problems cccccssccceeseceeeeseneeeeceeeeeeseneeeeceeeaeeeeeenseeseneeeeenes 171 Solving Network Piobleihse esce er eben ME ee mee auti veter eno Sere re beat fore eee 174 Solving memory problems soccer equ eri quU tesa eter Mas q Foto oU D HS qup D MEM UU ELSE UR 177 Solving processor problems ascercessvoavsineinoannnnnsaatedsvoeuracieiieansambiiadeaalsacbhinetgaardeanadtdatenitan teenies 179 Solving CD ROM and DVD problems cer riorem Hbetig rrr gite ve bles ni eene aus 180 Solving USB flash drive problems arsit et EE eR QRiES MAYER RED MEE RE edel due bid iios 18
191. ption Spare part number USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Foot kit 336445 001 Keyboards PS 2 7247 18 xx1 USB 724720xx1 USB wireless 724722xx1 Smart card 701427 xx1 Smart card CCID 701671xx1 Wireless keyboard mouse and dongle 730323 xx1 Washable 7005 10 xx1 Description Spare part number Hard drive 2 TB 7200 rpm 616608 001 1 TB hybrid SSD 724937 001 1 TB 7200 rpm 613202001 500 GB 7200 rpm 613208 001 500 GB 7200 rpm selfencrypting SED 696442 001 500 GB hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 160 GB Solid state Drive SSD 646809 001 128 GB Solid state Drive SSD 665961 001 128 GB Solid state Drive SSD TCG 728559 001 120 GB Solid state Drive SSD 661841 001 Optical drive Blu ray BD RW SuperMulti XL Drive 719157 001 Tower TWR chassis spare parts 15 Description Spare part number DVD RW drive 657958 001 DVD ROM drive 608394 001 Misc boards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in China 729085 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 AMD R
192. ration Settings 147 8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST error messages on page 187 Safety and comfort Z WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before you call for technical support 148 If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 132 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose th
193. rd labeled SATAO Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board labeled SATA1 SATA2 and SATA3 Connect a media card reader USB 3 0 cable with a USB 3 0 to USB 2 0 adapter to the USB 2 0 connector on the system board labeled MEDIA The power cable for the drives has two branches coming off the system board connector The first branch is a dual headed cable with the first connector four wire routed to the 3 5 inch optional drive bay and the second connector two wire routed to the slim optical drive bay The second branch is a dual headed cable with the first connector routed to the 3 5 inch hard drive bay and the second connector routed to the 2 5 inch hard drive bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided four extra 6 32 standard guide screws installed on the top of the drive bay The 6 32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3 5 inch optional drive bay M3 isolation mounting guide screws for 2 5 inch hard drives are not provided If you are replacing a drive remove the guide screws from the old drive and install them in the new drive There are a total of five extra silver 6 32 standard screws One is used for bezel security 1 see Front bezel security on page 88 for more information The other four are used as guide screw
194. recautions on page 32 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 32 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 32 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 32 before following these procedures 32 Chapter 4 Routine care SATA drive guidelines and disassembly preparation ACAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys e Visible debris underneath or between the keys may be removed by vacuuming or shaking e Canned pressurized air may be used to clean debris from under the keys Ca
195. reparation for disassembly on page 85 2 Ifthe computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 86 4 Remove the front bezel Front bezel on page 87 if you are installing a drive in a bay covered by a bezel blank then remove the bezel blank See Bezel blanks on page 90 for more information 5 Before the new optical drive can be used the release latch must be attached Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly d Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive 106 Chapter Removal and replacement procedures Small Form Factor SFF 6 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the power cable 2 and data cable 3 to the rear of the drive 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board Ef NOTE Refer to System board connections on page 98 for an illustration of the system board driv
196. resh 8 Follow the on screen instructions to continue Using Windows 8 Reset NOTE You may be prompted for your permission or password when using Reset See Windows Help and Support for more information From the Start screen type h and then select Help and Support iy IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows is responding use these steps to start Reset 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings Backing up restoring and recovering in Windows 8 209 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions If Windows is not responding use these steps to start Reset 1 rA P 4 5 6 7 8 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer EJ NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 210 Or you must use the Windows 8 operating system media and the Driver Recovery media pur
197. ressing f keys to access items before the operating system loads Default is disabled NOTE If Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer Computer Setup Power E NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 4 Computer Setup Power Option Description OS Power e ldle Power Savings Extended Normal Allows certain operating systems to decrease the Management processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capobilities of the processor Default is enabled e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled NOTE For Windows 8 systems with Fast Boot support a normal shutdown goes to the S4 state not the S5 state e SO On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause
198. rive characteristics 35 SATA cable SFF spare part number 21 SATA hard drive cable TWR spare part number 17 SATA optical drive cable TWR spare part number 17 screws correct size 34 security SFF front bezel 88 Smart Cover Lock 223 TWR front bezel 39 serial number locations 7 serial port expansion spare part number 17 25 serial port spare part number 14 service considerations 33 234 Index setup password 200 SFF access panel spare part number 20 26 disassembly preparation 85 drive power cable spare part number 21 26 fan duct removal and replacement 115 fan duct spare part number 22 26 fan sink removal and replacement 126 fan sink spare part number 22 26 font I O assembly spare part number 26 front bezel removal and replacement 86 87 front bezel spare part number 20 26 front O assembly removal and replacement 121 front I O assembly spare part number 21 power supply removal and replacement 112 power supply spare part number 20 25 power switch assembly removal and replacement 123 power switch assembly spare partnumber 21 26 preparation for disassembly 85 processor removal and replacement 127 SATA cable spare part number 21 Smart Cover Lock removal and replacement 116 solenoid lock removal and replacement 116 119 solenoid lock spare part number 22 speaker removal and replacement 125 speaker spare part number 22 26 system board removal and repla
199. rn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 28 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives
200. ror persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard Rearrange the DIMMs so that each channel has the same amount of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information POST numeric codes and text messages 189 Control panel message 301 Keyboard Error Description Keyboard failure Recommended action 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2
201. s can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Solving printer problems 168 Set the operating system to use the correct audio device If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Chapter 8 Troubleshooting without diagnostics Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints
202. s detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Solving Network Problems 175 Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorre
203. s for a media card reader or a secondary hard drive in the 3 5 inch optional drive bay 2 100 Chapter 6 Removal and replacement procedures Small Form Factor SFF ACAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 3 5 inch drive bay for optional drives media card reader shown 4 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 101 Removing a 3 5 inch device A CAUTION All removable media should be taken ou
204. sassembly on page 85 2 Remove the access panel Access panel on page 86 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board 92 Chapter 6 Removal and replacement procedures Small Form Factor SFF 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Ve EN n Ej NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 91 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer Memory 93 Expansion card Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 HP WLAN 802 11 a b g n
205. sconnect the power cord to avoid damage to the internal components of the computer 5 Use the Smart Cover FailSafe Key to remove the tamper proof screw s that secure the Smart Cover Lock to the chassis e Removing the Smart Cover Lock Screws from the Tower 224 Appendix B Unlocking the smart cover lock e Removing the Smart Cover Lock Screw from the Small Form Factor e Removing the Smart Cover Lock Screw from the Ultra slim Desktop 6 You can now remove the access panel To reattach the Smart Cover Lock secure the lock in place with the tamper proof screws Using the smart cover FailSafe key to remove the smart cover lock 225 C Power cord set requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accred
206. se in all countries and regions except for China 732753 001 Optical drive SATA cable 14 inch 1 straight end 1 angled end 732754 001 Drive power cable 732770 001 Optical drive bezel blank 733686 001 Cable clip 733687 001 HP WLAN Bluetooth module Tower TWR chassis spare parts 19 Small Form Factor SFF chassis spare parts Computer major components 20 9 9 9 B ltem Description Spare part number 1 Front bezel 732757 001 2 Access panel 732760 001 3 Power supply 240W 92 efficient 702455 001 240W 90 efficient 702456 001 240W standard 702457 001 4 System board includes replacement thermal material For use in models without Windows 8 696794 001 For use in models with Windows 8 Standard 696794 501 For use in models with Windows 8 Professional 696794 601 For use in models with NetClone 727722 001 Memory modules PC3 12800 Chapter 3 Illustrated parts catalog lem Description Spare part number 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 cache 727373 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 727381 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 727380 001 Cables 9 a O lem Description Spare part number 1 Front I O assembly 732755 001 2 Power switch assembly 732756 001 3 SATA drive power cab
207. sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html 128 Chapter 6 Removal and replacement procedures Small Form Factor SFF System board Description Spare part number System board for use in models without Windows 8 includes thermal material 696794 001 System board for use in models with Windows 8 Standard includes thermal material 696794 501 System board for use in models with Windows 8 Professional includes thermal material 696794 601 System board for use in models with NetClone includes thermal material 727722 001 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 91 e Expansion cards Expansion card on page 94 e Fan sink Fan sink on page 126 e Processor Processor on page 127 Remove the fan duct from the chassis Fan duct on page 115 Rotate the drive cage to its upri
208. stallation location on the rear of the chassis From the outside of the chassis line up the screw holes and install both security screws Plug the connector into the system board connector If both the hood lock and hood sensor are installed make sure the hood sensor cable is under the hood lock cable in the clip 76 Chapter 5 Removal and replacement procedures Tower TWR Hood sensor Description Spare part number Hood sensor 638816 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Disconnect the cable from the system board connector labeled HSENSE 1 proe Using a tool remove the sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure Hood sensor 77 78 Fan Description Spare part number Fan 636922 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 From the outside rear side of the chassis remove the three silver Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Chapter 5 Removal and replacement procedures Tower TWR 5 Lift the fan out of the chassis 2 y AN gt M C sud T
209. stem board connector labeled CPUFAN 1 and then lift the fan sink from atop the processor 2 A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Fan sink 71 Processor Description Spare part number Intel Core i7 processor 4770 3 4 GHz 8 MB L3 cache 86W 727373 001 Intel Core i5 processors 4670 3 4 GHz 6 MB L3 cache 86W 727381 001 4570 3 2 GHz 6 MB L3 cache 86W 727380 001 1 Prepare the computer for disassembly Preparation for disassembly on page 37 Remove the access panel Access panel on page 38 Remove the fan sink Fan sink on page 70 Rotate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 ou 5h 9 NM Carefully lift the processor from the socket 3 Z CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections 72 Chapter 5 Removal and replacement procedures Tower TWR
210. system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup A CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chapter 8 Troubleshooting without diagnostics Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet
211. t of a drive before removing the drive from the computer Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 Rotate the drive cage to its upright position m om mM Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 6 Press inward on the release lever at the rear of the drive 1 and slide the drive out of the rear of the drive bay 2 102 Chapter 6 Removal and replacement procedures Small Form Factor SFF Installing a 3 5 inch device 1 2 5 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 Remove the front bezel Front bezel on page 87 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 90 for more information Install 6 32 guide screws in the holes on each side of the drive Ej NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 99 for an illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one Drives 103 6 Slide the drive into
212. tant supplemental information iv About This Book Table of contents 1 Product 1 Standard configuration features 5 acassobcr ii btnaspreta on tiri peo nir idv n an nai b ri bap ropa dant evum Small Form Factor SFF aiciesseissceden ea stir eur rer tat dance orsan aa ieevemneieaatertnnemieds 2 Tower TWR front panel components s usiseuesen botewrd Respekt nale ata vix rk eto bni E Hus e eain DU eda RA ERR D 3 Small Form Factor SFF front panel components ete oer rx rrr re are ran ex vie 4 Tower TWR rear panel components uctor rt eina IR mi VERS TR eX Ret perg tw M GG 5 Small Form Factor SFF tear panel components 5 poe rrt rtp pe ruht ri htt ipie tait bt rhet ad psa bd 6 Serial number location each ri DIR Op REN RUE hend oa Cn D en ne er eee aera ee 7 Tower WR E 7 Small Form Factor SFF rererere bora eee an race A EEE E iG 7 2 Activating and Customizing the Software ssesoseoosssossessscossesssosssoossesssosssesssosssesssesssossssse 8 Activating and customizing the software in Windows 7 cc cscccceeeesceeeesceeeeeeeaeeeeeseeesestseeeeneaaes 8 Activating the Windows operating system 5 oec tos Pire PERS NER YER YRNEERNLI ARE CERES SUIS ep UE 8 Downloading Windows 7 updates ssi sssicvsasnihe desiovnes died ii aecitl rhet e wi La 9 Installing or upgrading device drivers sort ett tmd er agir oq Tos Exe LEEREN UR IRRER ERA URAS 9
213. tem board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Chapter 1 Product features Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Tower TWR Serial number location 8 2 Activating and Customizing the Software Ey NOTE This chapter provides information for both Windows 7 and Windows 8 Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn
214. than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software reconfigure the software jack or set the jack to its default value Solving audio problems 167 There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some application
215. the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 n Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control to reset the resolution Monitor is configured fo use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving display problems 161 Blank screen and the power LED flashes Red six times once every second followed by a
216. the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 7 If installing a USB 3 0 media card reader you must use the USB 3 0 to USB 2 0 adapter and connect the adapter cable from the media card reader to the USB 2 0 connector on the system board labeled MEDIA we NOTE Refer to System board connections on page 98 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 104 Chapter 6 Removal and replacement procedures Small Form Factor SFF Removing a slim optical drive A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to g p avoid damaging the cable Drives 105 Installing a slim optical drive 1 Prepare the computer for disassembly P
217. the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 85 Remove the access panel Access panel on page 86 2 3 Rotate the drive cage to the upright position 4 Disconnect all power cables from the following system board connectors e PWRCPU e PWRCMD e PWR 112 Chapter 6 Removal and replacement procedures Small Form Factor SFF PWRCPU PWR PWRCMD Power supply 113 6 From the outside rear of the computer remove the three Torx screws that secure the power supply to the rear of the chassis 7 From the inside of the chassis press the release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure A CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage 114 Chapter 6 Removal and replacement procedures Small Form Factor SFF Fan duct Description Spare part number Fan duct 727145 001 The fan duct sits between the front fan and the heat sink 1 Prepare the computer for disassembly Preparation for disassembly on page 85 2 Remove the access panel Access panel on page 86 3 Rotate the fan duct upward 4 Pull the duct away fro
218. tical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for disassembly Preparation for disassembly on page 37 2 Remove the access panel Access panel on page 38 3 Remove the front bezel Front bezel on page 40 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 41 for more information 54 Chapter 5 Removal and replacement procedures Tower TWR 4 If you are installing an optical drive install four M3 metric guide screws not provided in the lower holes on each side of the drive NOTE When replacing an optical drive transfer the four M3 metric guide screws from the old drive to the new one A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 6 Connect the power cable and data cable to the rear of the optical drive Drives 55 56 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system 8 board E NOTE Refer to System board connections on page 50 for an illustration of the system board drive connectors Replace the front bezel e NOTE An optional bezel trim piece that surrounds the front of th
219. tion or exit resulted in a setup failure POST numeric codes and text messages Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 193 Control panel message 2204 Inventory error during MEBx execution 2205 Interface error during MEBx execution Description BIOS information passed to the MEBx resulted in a failure MEBx operation experienced a hardware error during communication with ME Recommended action 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 or XMM1 is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device 2217 ME Firmware Version request failure USB device used for USB key provisioning will not allow BIOS to update provision file properly ME firmware is not properly responding to BIOS query for version information 1
220. tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 205 b Second the hard disk drive c Third in the BIOS a core set of diagnostics for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device 1 Goto http www hp com Click the Support amp Drivers link Select the Drivers amp Software tab Enter the product name in the text box and click Search Select your specific computer model Select your operating system o om mom In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device E NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system Downloading HP PC Hardware Diagnostics to a USB device 205 12 System backup and recovery Backing up restoring and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state
221. ts Solution Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer so that the new settings take effect To enter Safe Mode in Windows 7 1 2 Restart the computer Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 Press the Windows logo to open the Settings charm Select Change PC Settings select General and then under Advanced startup click Restart now Select Troubleshoot select Advanced options select Startup Settings and then click Restart Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally High pitched noise coming from inside a flat panel monitor Cause Brightness and or contrast settings are too high Chapter 8 Troubleshooting without diagnostics
222. ture should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled e Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Computer Setup File on page 134 in the Computer Setup File table ET NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 134 in the Computer Setup File table Recovering the Configu
223. two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loa
224. twork connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Click the Properties button 4 Clickthe Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option 174 Chapter 8 Troubleshooting without diagnostics Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network i
225. up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 221 b Insert the new battery and position the clip back into place ET NOTE After the battery has been replaced use the following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 222 Appendix A Battery replacement B Unlocking the smart cover lock EJ NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position Smart cover FailSafe key If you enable the Smart Cov
226. ut deii bloi baa dri peaitis 54 Installing a 5 25 inch drive eee aren ere are denda pere te NER ren tt usd 54 Removing a 3 5 inch device MERITI T 56 Installing a 3 5 inch device co ntsicd svacactresembivwoeseraaddecreiiaramninte win nisatapeeenbeunabammnanivaanans 58 Removing a slim optical drive secreto Het PR ERA RE T UP aera waninencnb Pete hertbule etn 59 Installing a slim optical drive ut riescrct rtr SERERE Fed bids cts ac abltr eng iu ete pic tape DD AV ODORE 60 Removing a 3 5 inch or 2 5 inch hard drive ssssssssssseeeeeee 61 Installing a 3 5 inch or 2 5 inch hard dilve icocneum o Ha Etre OE enter EN EH CH UR s 63 E Pi ls qe LITE 67 Power switch LED assembly uoeteciieirbeprele era poc itr brian isum ue nest amata pui n ui rs bati et 68 RCDE DU pcb pened co R E TTE METRO Ce Ea an 70 diss M 72 Speaker MR rt NR E RIT aS 73 Smart Cover Lock solenoid lock s2icsceccavaissiaiunicewmriassic ubere win wean D Ed wenaeuse 74 Hood ro Mw PET 77 o IDE E AE E EE E T U 78 RU El ME CER 80 EU Bos rs ENTRE 83 6 Removal and replacement procedures Small Form Factor SFF eee 85 Preparation Tor disassembly 2 ossis kd etablieren buie 85 Access SERE cesse an E Due drbena Poem N Vut pui ad bM TUM 86 Froni Dezel cerere ane E E 87 Front bezel SSC UNE reiissi iiine eia inin i DOR i e a e ie dents 88
227. uter Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Operating guidelines 31 Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine care General cleaning safety precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General cleaning safety p
228. ution should be used as too much air pressure can dislodge lubricants applied under the wide keys e Ifyou remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets A CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e To clean the monitor body follow the procedures in Cleaning the Computer Case on page 32 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Clea
229. ve bays The 6 32 isolation mounting screws are required for 3 5 inch hard drives installed in the 3 5 inch hard drive bays The 6 32 standard guide screws are required for a USB 3 0 media card reader installed in the 3 5 inch optional drive bay M3 metric guide screws for 5 25 inch optical drives and M3 isolation mounting guide screws for 2 5 inch hard drives are not provided If you are replacing a drive remove the guide screws from the old drive and install them in the new drive No Guide Screw Device 1 Silver Standard 6 32 Guide Screws USB 3 0 Media Card Reader 2 Silver and Blue 6 32 Isolation Mounting Screws Secondary Hard Drive in 3 5 inch Hard Drive Bay 52 Chapter 5 Removal and replacement procedures Tower TWR ACAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective p
230. very media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset 7 f you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only 218 Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 213 use the steps in System Recovery using recovery media select models only on page 217 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD and Driver Recovery DVD go to the HP website For U S support go to http
231. y CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface 34 Chapter 4 Routine care SATA drive guidelines and disassembly preparation e Ifyou are inserting or removing a hard drive tu
232. y Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Smart Cover Allows you to e Llock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that t
233. you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e EFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering
234. ystem Recovery using recovery media select models only 217 Using HP Recovery Disc operating system discs select models only 218 Appendix A Battery replacement 12 use eii ree stre XXI ERROR EE MERE ARRA FRE EI CEA onu Eo ER PER EE ERAE ER 220 Appendix B Unlocking the smart cover lock e eee ee ecce ee eee ee eene e eene nee nennen ne 223 Smart cover FailSafe key oes oootesoaorpuiqatet ili eoeti chutes Sepa deeg a Fade oe pati oa Mon tab pesuuartadtatioaeded 223 Using the smart cover FailSafe key to remove the smart cover lock sssssssssss 224 Appendix C Power cord set requirements Lee ecce eee e e eese eee ee eene eene een sees a eee sa sehen ee 226 General requirements occus ebuut hed env iene an eee een 226 Japanese power cord requirements i ioi p tertie rn eire sre nen bees tti pepe bike ne puR Vk ibt 226 Country specific requirements uses dore carter aea Seed ea innen gra dr n au di Rank 227 Appendix B Specfioullolis ioo kon Rond kieE EXE EREK IM pEIII PR MPa pe sM RM E Pue Rond R dar M dax Mia Eia MpE 228 IWR specifications odios eta etaient et ebat odas Dae RU aer E ea Ea E E d e repr RU sU RECHNEN EE dt TEk 228 BEP Specie ONS o eobdateantis vasa otpenbiue O E EEE E E E E E read poeta 229 1 Product features Standard configuration features Features may vary depending on the model For a complete listing of the hardware and so

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