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1. D No license is granted by implication or otherwise for any patents or other rights of DG or of any third party The DG logo are registered trademarks of Dearborn Group Inc Other products that may be referenced in this manual are trademarks of their respective manufacturers The DG DPA Product line and the products supporting the DPA have been awarded the following U S Patents The d briDGe utilizes these as well DG Technologies 33604 West Eight Mile Road Farmington Hills MI 48335 Phone 248 888 2000 Fax 248 888 9977 www dgtech com sales dgtech com techsupp dgtech com 2010 2015 Dearborn Group Inc Page 2 D briDGe Installation and User Manual Contents Te ALOE TS soca E E E EE A T E N AEE A TAE AT 4 24 Tntroducins thed Bi DGS seeren E EN ES E EET a ri 5 Ziad J2 A OE IWS ORY aie Compan D are E E neeeneaesnesecen cee 6 2 2 Standards and Protocols Supported sun caceeccccsassessthanednctessneacttenenccdbasiiencigerbieotsdeendherneccibusieeetsaebiacttieecdiarencsites 7 2 2 1 Operating Systems and Standards Supported ccccccccccsssssssececceeeeeasseseeecceceeeeaaeeseeeeeeseesseaaaseeeeeeees 7 23s y em R GUMO a E nee 7 De GeeS a e O E nn E E E T E 8 Delle Dir ra O a E 8 I OMMECE UO UNG V T aa E E E E A E E 11 Des POPC e LSM CCS sissien iarna a E A E AE a E 11 3 4 Finalize PC Install on Windows Vista 7 64 bit OF 8 woo eceecceccecceccsccecceccecesccecescescescescescescescescescesceecs 13 3 4
2. d briDGe Installation and User Manual Driver Versions FW Version d briDGe J2534 d briDGe Drivers d briDGe Firmware d briDGe Hardware Reflash Software dbriDGeUtility exe dbriDGeSDK exe SAE J2534 Document d briDGe Validation Tool Document Revision 3 0 Document Date 10 5 15 2015 Dearborn Group Inc 1 01 1 12 3 110 7 00 5 53 1 0 0 13 5 00 09 4 04 1 0 0 8 D briDGe Installation and User Manual Permission is granted to copy any or all portions of this manual provided that such copies are for use with the d briDGe product and that 2015 Dearborn Group Inc herein referred to as Dearborn Group DG Technologies or DG remains on all copies The accompanying software provided for use with the d briDGe is also copyrighted Permission is granted to copy this software for back up purposes only IMPORTANT To ensure your success with this product it is essential that you read this document carefully before using the hardware Damage caused by misuse of the hardware is not covered under product warranty When using this manual please remember the following D This manual may be changed in whole or in part without notice D DGassumes no responsibility for any damage resulting from the use of this hardware and software D Specifications presented herein are provided for illustration purposes only and may not accurately represent the latest revisions of hardware software or cabling
3. z pran DG Technologies DG Update Utility Versio a Q Download Latest DPA 5 drivers Note The DG Update application can only download and install one item at a time The user will be prompted for whichever one they want to update first The reason that only one can be downloaded at a time is that the after the drivers are unzipped the installation program begins automatically The DG Update program must exit because the installation program may have a newer version of the DG Driver Update utility to install After choosing Yes the program will download the drivers and update the progress bar while doing so Once the drivers have been downloaded the application will unzip them and start the installation process The dialog box will go away after the install has been started r DG Technologies DG Driver Update Utility Dearborn Group Driver and Software Updater 1 712 230 34 232 973 Bytes Exit l Help l Advanced Settings Waiting for download to finish After the drivers have been downloaded to the Windows temp directory if you wish to save them for other machines they will be unzipped and the program will exit right after starting the new driver installation 2010 2015 Dearborn Group Inc Page 19 d briDGe Installation and User Manual 6 4 Advanced Settings Setting Default Time for Check for Updates If you want to turn off or alter the timeout period where the user is p
4. 1 64 bit Vista and Windows 7 installed successfully cececcscccccccceeesssseecececeesaeeeeseeeeeeeeseseaeneeeeeess 13 4e BZ OUI SMO OLIN I 29 S eere EEE E E E e E E E EEE 14 Al Conie cHonkened IS tes ecserin ar e E E E T 14 ea SBER R E ISS WOS a A E E E E E AE AEE 15 3 POE PE O r E A I E eto muovaassenenetcandons 16 Sl GepmlGre Physicaland Electrica lsrini n E EAE aE E TE a ia rR 16 6 DG Update Program OvervieW eeeeessssssseeeerssssssssceerrsssssssseeeresssssseceeresssssssecerresssssseetrerosssssseeeressssssseeeeeeo 17 6 1 DG Driver Update Internet Connection Required c cc ccccecssecccccceeeseseeeecceeceaeeeeseeeceeeeeesaaaeseeeeeeeeeaaas 17 02 JG Diy er aS a SCC a a a a 17 6 3 DG Driver Update Main Update Screen ssoisc casncnrcenaguiouarwnancedsoonseassveencenduoesmdarena teed eousaarseoeneeavoetadanenatendcens 18 6 3 1 Successful Connect No Updates Available ccc ccccccccccccsssssseececeecaeeeesseeceeeeeeaaeesseeeceeeeeesaeaeneeeeeess 18 6 3 2 Successful Connect Updates AV Alla soe cesctancincsernvenednadieanadexewensusissieneedetiewsviedasdennesedexesiasaudnncecezenssieinteces 19 6 4 Advanced Settings Setting Default Time for Check for Updates 200 0 cccsssesseeceeeeeeeeeeeseeeeeeeeeaaas 20 7 Technical Support and Return Merchandise Authorization RMA cccsccccccccccceeessesseceeeeeeeeeeeseeeeeeeeeeaeeeenees 21 Wade COMM CAL SUD POU 2cccincssssentecsacctsessnecoanaeccntessha
5. Installation and User Manual 3 Getting Started with the d briDGe 3 1 Driver Installation Installd briDGe drivers from CD before connecting d briDGe to your PC To install drivers you must be logged into the administrator account or have administrator privileges The d briDGe drivers provided on the installation CD are installed by inserting the disc into your PC s CD ROM drive If setup does not begin automatically use the following sequence for Windows 2000 and XP Start Run CD_Drive_Letter Setup DBRIDGE EXE and click OK ite Control Panel ny Set Program Access and Defaults K w Connect To gt Run E Printers and Faxes Type the name of a program folder document or Internet id resource and Windows will open it for you cy Help and Support d Search Open D Setup_DBRIDGE exe v All Programs gt This task will be created with administrative privileges Undock Computer Log Off eee a program Folder de 4 a J start BAG F j Cancel Browse If setup does not begin automatically use the following sequence for Windows Vista or Windows 7 Start All Programs Accessories Run CD_Drive_Letter Setup DBRIDGE EXE and click OK 2010 2015 Dearborn Group Inc Page 8 d briDGe Installation and User Manual Mozilla Firefox Mozilla Thunderbird Microsoft Word 2010 Honda Pass Thru w Snagit 10 HP Solution Cent
6. Standby mode White steady Connected to PC Blue steady Connected to PC but no power from Red flashes interrupt steady Blue OBD II Connected to PC and communicating Blue and Green alternating with vehicle Firmware download update Firmwaredownload update comm with vehicle but no response stead USB connection General failure Red S O a bo TEQINLOOIES d briDGe DG __ S o e 2010 2015 Dearborn Group Inc Page 12 d briDGe Installation and User Manual 3 4 Finalize PC Install on Windows Vista 7 64 bit or 8 3 4 1 64 bit Vista and Windows 7 installed successfully After installing on Vista or Windows 7 8 simply plug the d briDGe into the PC via the USB cable The d briDGe is powered on The following screen will display in the lower right corner for about five seconds Installing device driver software gt Click here for status This screen follows and the d briDGe is now ready for use Dearborn Group d briDGe VID_0525 amp PID_A498 using NcBulk sys AG Device driver software installed successfully Note Windows 10 displays no windows to confirm that the device is installed 2010 2015 Dearborn Group Inc Page 13 d briDGe Installation and User Manual 4 J2534 Troubleshooting J2534 There are typically three problem areas with J2534 devices Each problem is discussed in following sections 4 1 Connection Related Issues After you have installed the d briDGe
7. drivers and connected the d briDGe to both the PC and vehicle make sure that the d briDGe Power LED is turned on Run the J2534 Adapter Validation Tool JVT to ensure that the PC is able to communicate with the d briDGe and that the d briDGe is able to see vehicle data bus traffic Wo Vol 2534 Validation ool El e Locate and click on the VSI Validation Utility by finding and executing the software application Example Start gt Programs gt Dearborn Group Products gt d briDGe gt J2534 Validation Utility e Ensure proper connections of d briDGe to vehicle and PC e Turn ignition key to On and click on Test Protocol Y VSI 2534 Validation Tool mmj nunnunmunnnnmannnnn suunnumannnnn suunan ee e This is a Pass Fail test Upon completion of a successful test you will see the screen above The two green lines indicate that communication from the J2534 device and the PC was successful as well as the communication from the J2534 device and the vehicle was successful Vehicle protocol that was detected is also displayed e Click on Exit when done 2010 2015 Dearborn Group Inc Page 14 d briDGe Installation and User Manual 4 1 1 JVT Test Outcomes yw WSI 2534 Validation Tool TT TTT TTT TTT 2534 e This screen indicates a communication problem between the J2534 device and the PC Ensure both connections at each end of USB cable between the J2534 device and the PC are secure Ensure J2534
8. the grid will display information returned from the DG server showing the most current versions and the Install Status row will change to red green or blue Description Drivers up to date No update necessary Drivers are outdated Update recommended Drivers on your PC are newer than current version This usually indicates you are running a beta copy of the d briDGe drivers 6 3 1 Successful Connect No Updates Available DG Technologies DG Driver Update Utility Check For Updates Exit Help Advanced Settings 411 drivers installed are up to date In this case all drivers are current green and the Download button and progress bar do not display see next paragraph Clicking Exit will exit the program 2010 2015 Dearborn Group Inc Page 18 d briDGe Installation and User Manual 6 3 2 Successful Connect Updates Available E DG Technologies DG Driver Update Utility mE Bytes Exit Help Advanced Settings Press the Download button to begin downloading of updates In this case for example the DG DPA 5 drivers are out of date red and the Download button and progress bar show up on the screen The progress bar will keep you informed of the download progress should you choose to download the latest drivers by clicking the Download button When you click the Download button you will be prompted to confirm starting of the download
9. It will run by default once every 30 days and will Keep you up to date with the latest versions of drivers for all your d briDGe products With this application running regularly and Automatic Firmware Update turned on this will keep your d briDGe up to date with drivers and firmware DG recommends our customers keep up to date so that your OEM and component manufacturer diagnostic applications run smoothly The utility will run once every 30 days as a user logs on This value is configurable but defaults to 30 days It can also be invoked manually from the Windows Start Menu Start Programs Dearborn Group Products d briDGe DG Update 6 1 DG Driver Update Internet Connection Required The DG Driver Update utility depends on successfully connecting to the Internet to one of DG s servers to retrieve the latest version information and to download the latest drivers and applications if necessary Many companies install firewalls and virus protection and these may block the DG server queries and responses If you are connected to the Internet and have issues running DG Update getting Unable to connect to the internet to check for updates messages ensure that your firewall or virus protection will allow a connection to the following Internet host site and port fh dtech com port 8888 There are too many firewall and virus programs on the market to cover in this manual however if you contact your network administrator and give
10. device was properly installed on PC and possibly re install Ensure the J2534 device is powered with power light illuminated If problem persists try a different USB port and or cable O O O YO WSI 2534 Validation Tool e This screen indicates a communication problem between the J2534 device and the PC o Ensure both connections at each end of the OBDII cable between the J2534 device and the vehicle are secure o Ensure vehicle ignition key is On and that J2534 device is powered o If problem persists ensure the J1962 and other vehicle wiring is connected correctly and securely Keep in mind it may be an issue on the vehicle itself 4 2 USB Related Issues If you plug in a d briDGe or any other USB device and get the New Hardware Found wizard do not click cancel Go through the wizard completely IF YOU SELECT Cancel THE d briDGe WILL NOT WORK 2010 2015 Dearborn Group Inc Page 15 d briDGe Installation and User Manual 5 Product Specifications 5 1 d briDGe Physical and Electrical eature data 5 2 d briDGe Pinouts o2 ee Ooo S O 3 cana 6 anni O o VBATT Note Pins that are not mentioned are reserved and should not have anything attached to them CAN2 Lo E 9 9 7 16 16 2010 2015 Dearborn Group Inc Page 16 d briDGe Installation and User Manual 6 DG Update Program Overview DG Update is an application that is installed with your d briDGe drivers
11. e electronic systems contained on the vehicles and the potential hazards related to working in a shop floor environment DG understands that there are numerous safety hazards that cannot be foreseen so we recommend that the user read and follow all safety messages in this manual on all of your shop equipment from your vehicle manuals as well as internal shop documents and operating procedures STOP D Always block all wheels both front and back when testing D Use extreme caution when working around electricity When diagnosing any vehicle there is the risk of electric shock both from battery level voltage vehicle voltages and from building voltage D Do not smoke or allow sparks or open flames near any part of the vehicle fueling system or vehicle batteries D Always work in an adequately ventilated area and route vehicle exhaust outdoors D Do not use this product in an environment where fuel fuel vapor exhaust fumes or other potentially hazardous liquids solids or gas vapors could collect and or possibly ignite such as in an unventilated area or other confined space including below ground areas 2010 2015 Dearborn Group Inc Page 4 D briDGe Installation and User Manual 2 Introducing the d briDGe The d briDGe product is used to connect vehicle and equipment communication networks to personal computers PCs This allows programs written for the PC to communicate with the respective vehicle through OEM software or o
12. er After the drivers are installed you will be prompted to restart your computer geaton gration E Command Prompt EE Connect te a Projector a Getting Hated off Math baput Panel Pictures T Noteped lt i Paint BS Remote Desktop Connection FET in Eiri UR Snipping Tool L Cound Aecorder T Bicky Notes G Sync Center Ta Windows Explorer Bi Windows Mobility Center E WordPed p Ease of Access p iynem Tools J Tablet Pc Lh Windewes Powershell Lb Aison Trarumission Documents Dn uments Pictures Music Bilisi Games Computer Computer Control Panel Control Panel Devices and Printers Thaaoet and Preberi Default Programs Default Programa Help and Support Help and Support Type the name of a program folder document or Internet resource and Windows will open it for you D Setup_DBRIDGE exe X This task will be created with administrative privileges Cancel Browse While your PC is rebooting continue following the next instructions Installation screens 2010 2015 Dearborn Group Inc g Welcome ES Welcome to d briD Ge J 2534 Software Setup program This program will install d biDGe J2534 Software version 1 00 1 2 on your computer litis strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Next to continue with the Setup program WARNING This pro
13. gram is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law d biDGe J2534 Installation Wizard Cancel Gea J lt is strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have tunning Click Next to continue with the Setup program d biDGe J2534 Installation Wizard J Click Next Click Next Page 9 d briDGe Installation and User Manual 2010 2015 Dearborn Group Inc Setup will install d biDGe J2534 Software in the following folder To install into a different folder click Browse and select another folder You can choose not to install d briD Ge J 2534 Software by clicking Cancel to exit Setup Destination Folder C 4 d briDGe J2534 Browse d biDGe J2534 Installation Wwizard A7 1 Click Next You are now ready to install d briD Ge J 2534 Software Press the Next button to begin the installation or the Back button to reenter the installation information d biDGe J2534 Installation Wwizard Click Next Pleare make eure thal the USE cable ir rol connected between the PC and the dbl Ge device urti the indlallahon s com
14. him the host and port number he should be able to configure your PC to allow the communication You may also consult the Windows help system and or the documentation for your firewall and or virus protection software 6 2 DG Driver Update Initial Screen When the utility runs as a user logs on the following screen will appear in the lower right hand corner of the screen If you want to check for updates ensure that your PC is connected to the Internet and click Continue Clicking Cancel will cause DG Update to wait until the next time it is scheduled to run Clicking Continue will bring up the main update screen ka amp el md i i T ae A i 2010 2015 Dearborn Group Inc Page 17 d briDGe Installation and User Manual 6 3 DG Driver Update Main Update Screen The main screen appears looking like this Depending on which DG products are installed on your PC the grid will display pertinent information about them When selecting DG Update from the Windows Start Menu this is the first screen to appear Driver and Software Updater Version 1 5 DG Technologies Driver and Software Updater E Connect your PC to the Internet and click the Check For Updates button Due to the nature of TCP IP communications errors connecting or sending receiving of data are slow to appear however the user will eventually be notified if there was a problem If the check for updates was successful the second column of
15. ing sometimes call the Pass Thru Programming standard Per Euro 5 regulations listed are the OEMs compliancy status and service websites Website links and information is subject to change at any time Note The d briDGe is not compatible with the Ford J1850PWM protocol commonly found on many Ford vehicles prior to 2008 J2534 AlfaRomeo No wwwtechnicalinformationsiatcom o Chevrolet Yes www gme infotech com Chrysler Yes www fiat techinfo com Home aspx Y Y Ye Ye Citroen 0 S ttp service citroen com Dacia ttp www infotech renault com fo accueil action g9 S Daewoo Dodge 72 2 lt 2 Is lz ee o 2 lo a le IS o Z S o J3 218 v 3 oO I 5 lo 3 o o l o IR 3 X Z O Fiat Ford Yes ct OD O J h O ap O om D O a O Z l SIF le IF E S T c 5 or 2 O oO Qo O Q o oe Ww 2 5 2 R o O Oo 3 lt O O 5 3 3 O h D 3 O m 9 O T 5 3 h 3 z p o n 3 x Honda Yes Ye Y Ye Ye Hyundai 72 Jaguar ttp topix jaguar jlrext com o gt S Jeep K a 72 O Lancia Land Rover Yes http topix landrover jlrext com Lexus www toyota tech eu Mitsubishi Yes www mitsubishitechinfo com o O Nissan Yes https eu nissan biz Yes www gme infotech com Peugeot Yes http public servicebox peugeot com Skoda Yes h
16. k party software applications to perform various actions with the vehicle retrieving fault codes component information as well as perform component level diagnostics tests and component reprogramming All of these actions are controlled by the OEM or 3 party software and vary by OEM and or 3 party The d briDGe communicates with the PC using a USB cable and comes standard with Society of Automotive Engineers SAE J2534 compliant drivers It is strongly recommended to review and read all documentation available regarding the d briDGe as well as all documentation available from the respective OEM for the use of J2534 devices with their applications Proper set up with the OEM applications is essential OEM battery voltage maintenance requirements may vary but regardless it is very important to maintain proper battery voltage for the duration of communications with the vehicle A battery voltage maintaining type device is strongly recommended to be connected to the vehicle Features for the d briDGe include e Illuminated power pc connection vehicle connection and warning indicators e Lighted OBDII connector end for dark connection areas e J2534 Euro 5 6 compliant e SAE J2534 2 and J2534 2 DO TECHNOLOGIE d briDGe 2010 2015 Dearborn Group Inc Page 5 D briDGe Installation and User Manual 2 1 J 2534 OEM Software Compatibility The d briDGe is a SAE J2534 compliant interface an SAE standard for electronic module reprogramm
17. nanntececnoriasscanatconsetne ste saautadieonsessaaaadsessebeeataenastagicobvesacansaceneantes 21 7 2 Return Merchandise Authorization RMA cccisisstosenncssueaveund cteuentenctenit temnsnsseeuaoisctaspesbancunetiotewacasseceuwaiateueeese 21 8 Warranty Information and Limitation Statements 0 0 00 cecccsccccecccceeeeseeeececeeeasesseeececeeeeaaesseeeceeeeessauaasseeeeess 22 Sde Way a a e E E E E E E E 22 Bee O a a E cc ecemeeeceeoss suas te tceoee neq csectcon uequate eteoeanmeeteaenaaecs 22 8 2 1 General Limitation and Risk Assignment eneeseesssseeeessssssseceerssssssssceersssssssscereessssssseeeerssssssseeeeees 22 8 2 2 Exclusion of Incidental Consequential and Certain Other Damages enssessssoeeesssssssseerersssssseeeeeees d2 8 2 3 Limitation of Liability and Remedies xcscoi lt ccotescunasansdedepwraspeonntesdvobetecpuenwiet duds ania E eraa Eens a aeai 22 8 2 4 Right to Revise or Update without Notice seennesesssseseensssssssseeerssssssssceresssssssseceeessssssseeeerssssssseeeeees 22 a O E E E rere tee 22 en C O E E E E E E E E E E 22 2010 2015 Dearborn Group Inc Page 3 D briDGe Installation and User Manual 1 Safety First It is essential that the user read this document carefully before using the hardware The d briDGe device is to be used by those trained in the troubleshooting and diagnostics of light duty through heavy duty vehicles The user is assumed to have a very good understanding of th
18. nection with any provision even if Dearborn Group Inc or any supplier has been advised of the possibility of such damages 8 2 3 Limitation of Liability and Remedies Notwithstanding any damages that you might incur for any reason whatsoever including without limitation all damages referenced above and all direct or general damages in no event shall the liability of Dearborn Group Inc and any of its suppliers exceed the price paid for the device The user assumes the entire risk and liability from the use of this device 8 2 4 Right to Revise or Update without Notice Dearborn Group Inc reserves the right to revise or update its products software and or any or all documentation without obligation to notify any individual or entity 8 2 5 Governance The user agrees to be governed by the laws of the State of Michigan USA and consents to the jurisdiction of the state court of Michigan in all disputes arising out of or relating to the use of this device 8 2 6 Contact Please direct all inquiries to Dearborn Group Inc 33604 West 8 Mile Road Farmington Hills MI 48335 Phone 248 888 2000 Fax 248 888 1188 2010 2015 Dearborn Group Inc Page 22
19. plete Would you like to install this device software Name Dearborn Group Inc http www DGTech c IT Publisher DG Technologies Always trust software from DG Technologies Don t Install a You should only install driver software from publishers you trust How can I decide which device software is safe to install T Current File Copying file C USBDeviceDrivers 32Bit dpinstx86 exe All Files a Time Remaining 0 minutes 15 seconds Wait Click Install Page 10 d briDGe Installation and User Manual d briDGe J2534 Software has been successfully installed Press the Finish button to exit this installation d briD Ge J2534 Installation Wizard Se Click Finish 3 2 Connect to the Vehicle Connect the USB cable to the PC and to the d briDGe SE dabriDGe OG erence d briDGe X 3 3 d briDGe Lighting Scheme On the reverse side of the d briDGe unit the label will provide a quick reference visual as to the meaning of the different lighting schemes for the d briDGe However review the detailed strategy below for more details in use Device Status LED Power DG TECHNOLOGIES D Vetecte Netwars Sclutions ce T wer PE Connected o a Madein oO Sd LJ Warning 2010 2015 Dearborn Group Inc Page 11 Vehicle Connected d briDGe Installation and User Manual Detailed Strategy Power Start up phas 7 or nS TR e ooo running Power
20. return the product along with any documentation of ownership you have proof of purchase price to the following address Product Service Repairs Attn RMA xxxxxxx DG Technologies 33604 West 8 Mile Road Farmington Hills MI 48335 2010 2015 Dearborn Group Inc Page 21 d briDGe Installation and User Manual 8 Warranty Information and Limitation Statements 8 1 Warranty Information The Dearborn Group Inc d briDGe is warranted against defects in materials and workmanship for one 1 year following date of shipment Cables both USB and vehicle are warranted for 90 days Dearborn Group Inc will at its option repair or replace at no cost to the customer products which prove to be defective during the warranty period provided the defect or failure is not due to misuse abuse or alteration of the product The customer is responsible for shipment of the defective product to DG This warranty does not cover damage to any item that Dearborn Group Inc determines has been damaged by the customer s abuse misuse negligence improper assembly modification or operation of the product A Return Merchandise Authorization RMA number must be issued to the customer by our Technical Support Department at 248 888 2000 and must be included with the product being returned for more details see section Return Merchandise Authorization RMA A d briDGe is warranted for 90 days after a warranty repair or to end of the original factory
21. rompted to check for updates the dialog below press the Advanced Settings button 5 ap A i O permenan i SS CANCEL The following dialog box will be displayed To turn off the checking prompt set the value to zero Otherwise you can set the number of days between checks Enter number of days between displaying Check For Updates Acceptable values are from 0 no checking to 3652 10 years Default value is 30 days Days Between Checks 30 i save _ cancel _ 2010 2015 Dearborn Group Inc Page 20 d briDGe Installation and User Manual 7 Technical Support and Return Merchandise Authorization RMA 7 1 Technical Support After reading and following the troubleshooting and validation procedures and not being able to resolve an issue please feel free to contact DG technical support For users in the United States technical support is available from 9 a m to 5 p m Eastern Time You may also fax or e mail your questions to us For prompt assistance please include your voice telephone number Users not residing in the United States should contact your local DG representative DG Technologies Technical Support Phone 248 888 2000 Fax 248 888 1188 E mail techsupp dqtech com Web site www dgtech com 7 2 Return Merchandise Authorization RMA If technical support has deemed that there may be a physical problem with your d briDGe you will be issued you an RMA number You would then
22. ttps erwin skoda auto cz Smart Yes www service and parts net Ye Y Ye Y Subaru 72 Suzuki ttp serviceportal suzuki e 0 S ZS Z J Z Oo e O lt 5 ls e T gt D Oo x S li O O 3 Toyota z u ttos erwin volkswagen de g9 S gt Volvo Yes ttos tis volvocars biz tis 2010 2015 Dearborn Group Inc Page 6 d briDGe Installation and User Manual 2 2 Standards and Protocols Supported 2 2 1 Operating Systems and Standards Supported D Operating Systems o Windows Vista 32 bit and 64 bit Versions o Windows 7 32 bit and 64 bit Versions o Windows 8 32 bit and 64 bit Versions D Protocols Supported o 2 DW HS CAN CAN ISO15765 J1939 Channels 1 selectable as SW CAN CAN ISO15765 o 11809141 KWP Channel Selectable as J1708 Channel o 1J1850 VPW Channel o All Channels have the capability of operating simultaneously D APIs Supported o SAE J2534 with support for CAN IS015765 J1939 SW CAN IS09141 KWP J1850 VPW 2 3 System Requirements If you are not familiar with selecting a PC for your diagnostic applications we recommend reviewing the respective OEM recommended J2534 minimum PC requirements The following items are recommended or required USB Port USB Version 1 1 or Higher Operating System Windows Vista 32 bit or 64 bit Windows 7 32 bit or 64 bit Windows 8 82 bit or 64 bit 2010 2015 Dearborn Group Inc Page 7 d briDGe
23. warranty period whichever is longer 8 2 Limitation Statements 8 2 1 General Limitation and Risk Assignment To the maximum extent permitted by applicable law Dearborn Group Inc and its suppliers provide support services on an as is basis and disclaim all other warranties and conditions not specifically stated herein whether express implied or statutory including but not limited to any warranties of merchantability or fitness for a particular purpose lack of viruses accuracy or completeness of responses results lack of negligence or lack of workmanlike effort and correspondence to description The user assumes the entire risk arising out of the use or performance of the device its operating system components and any support services 8 2 2 Exclusion of Incidental Consequential and Certain Other Damages To the maximum extent permitted by applicable law in no event shall Dearborn Group Inc or its suppliers be liable for any special incidental indirect or consequential damages whatsoever including but not limited to damages for loss of profit loss of confidential or other information business interruption personal injury loss of privacy failure to meet any duty including good faith or of reasonable care negligence and any other pecuniary or other loss related to the use of or the inability to use the device components or support services or the provision of or failure to provide support services or otherwise in con

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