SAFEmail Internal User Manual
Contents
1. 2 The Children s Hospital SAF Email INTERNAL User Manual July 18 2003 You can also find this manual at http planettch RESOURCES ISD SAFEmail index cfm TCH is now providing a secure email messaging system SAFEmail which is part of TCH s HIPAA compliance initiatives SAFEmail enables you to send and receive secure messages with outside parties including patients partners vendors and other healthcare professionals You must use SAFEmail when you send Protected Health Information PHI to any outside party However you do not need to use SAFEmail to send PHI to a recipient within TCH or UCHSC any email address with lastname firstname tchden org or user uchsc edu A project is underway to add additional affiliates to this list Send a Secure Message 1 Compose a message within Outlook 2 In the message click Low Importance If you do not see the Low Importance button click Options Expand and then select Add or Remove Buttons The Low Importance button is highlighted in the example below la x Help arany el Er Dear Albert I always Knew that you d be the one to bring secure messaging into my otherwise insecure life How can I ever repay you 3 The very first time you send a secure message you will receive an email response from SAFEmail that provides your system account name and password this document explains later how to change the password You2. The account password requires a minimum of G characters with at least O digits and atleast alphabetical characters Done e Internet a A user guide similar to this one has been created for external secure message recipients Please familiarize yourself with this guide and share it with external parties that you will be receiving your secure messages If you have difficulty using SAFEmail please contact Technical Support at 720 777 4357
3. UR NAME at The Children s Hospital Recipients will have to create a password in order to open secure messages from TCH All messages are set to expire after 10 days unless you individually specify a different date Check Delivery Status of Your Secure Message 1 Go to https ime thechildrenshospital org 2 Refer to your email response that you received from SAFEmail which provided your system account name and password 3 In the Account Name or Email Address box type your account name 4 In the Account Password box type your password 5 Click Seu Here is an example of the log in web page File Edit View Favorites Tools Help end Address Fal https ime thechildrenshospital org ok Log Into My Secure TCH Email Message Account Secure Account Name or Email Address hein trent tchden org Account Password Email a hint te me ye C Remember my password Children s Hospital Bookmark this page to use highest security 6 On the navigation menu of the web page click Outbox to view the status of your secure message s you sent Here is an example of the outbox web page Z The Children s Hospital Outbox Microsoft Internet Explorer l Oj x File Edit View Favorites Tools Help Send Address https fime thechildrenshospital orgf ime s ac amp t TW _TxnAccDeliveryFolderView tplai 12102534688k O5NU0144HZ amp afi 161 Go ss f 1 Message Priority Message To Tracking Sent gt Ex
4. can use this information to log on to SAFEmail at a later time and check for the delivery status of your secure message Here is an example of the response New Tumbleweed IME Account Notification Microsoft Internet Explorer File Edit wiew Favorites Tools Help Norton Antivirus py elaj ajel xe r admin thechidrenshospital org SMTP adminthechidrenshospital arg Hein Trent Subject Hew Tumbleweed IME Account Notification Sent Your message described below has been redirected to Tumbleweed IME for secure delivery based on corporate policy In order to deliver this message securely we needed to create the following Tumbleweed IME account for you Account Mame hein trent dtchden org Password WharnaP pt You may login to your Tumbleweed IME account at the following Web address https tumblemeed thechidrenshospital orgi You can use this account to track the status described below of this message as well as send secure messages through Tumbleweeed IME in the future Onee logged in you willbe able to change your password listed above kl E Done l Internet F Recipient Considerations With the large amount of SPAM that many users receive it is possible they will mistake your initial secure message as unwanted email Therefore we suggest you clearly identify your secure message within its subject line For example you could use the following subject Subject Secure Message from YO
5. pires Files Outbox Secure Message from Me Normal Trent Hein at The trent atrust com Sent 06 11 2003 10 day s 1 Children s Hospital 1 Message Select a Folder gt Total Storage Allocation 512000 KBytes Available Storage 512000 KBytes ots save Outbox List to File The Children s Hospital Change Your Password 1 Go to https ime thechildrenshospital org to log on to SAFEmail 2 On the navigation menu of the web page click Account Info 3 In the Current Password box type your password 4 In the New Password and Confirm New Password boxes type your new password 5 In the Password Hint Phrase box type a phrase that will help remind you what password you chose in the event you forget it 6 Click Here is an example of the account information web page File Edit View Favorites Tools Help da Back p gt ED it GGisearch Favorites History Sh ae account information W unt Information Account hein trent tchden org Created 05 29 2003 Last Accessed 06 03 2003 Account Banner Standard Deliveries in Current Month 0 seoountHolder Holder Account Info Name hein trent Email Address hein trent itchden org Company City street Address state US only suite Floor ZIF or Postal Code The Couniry if not US Children s Hospital Change Password W Current Password Mew Password Confirm New Password Password Hint Phrase
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