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Installation Manual (UK) ISDN Telephone System

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Contents

1. 41 Ends Attia thats ee bots ast a Erreger een 41 Configuration 2c oet eter ea Da bee erro ere aee Eapen 42 Configuration via LAN ree nne err i ctor boda 42 Remote configuration via the internet 42 Configuration via ISDN eee anne 43 Remote configuration via ISDN seem 43 Configuration Settings uesussnsnnnnnennennnnnennnnnnnnnnnnnnnnnennnnnennnnnnnnnnnnnnnnnennnnnen 44 General caste tete ie ia aed aa etait fre tan ages lachen 44 Menu Settings eiie ieri rera nn apo nn gac uiis 46 SEMI 5 ctii edet dtt tuae ste ere sin de Eten abs 46 Speed dialling ra ee 49 CIVICS mnc netu a ca UR a Ve itt 49 Phlionebook ee pee n tp eni been ia 50 Ion 50 C l filter er pete nn 51 Application Sinnen 5 52 t ierit een eiecti rete cte tede 53 Dialling Control 2 te iS 54 Emergency numbers o eee Ante ni 55 Call d8t3 nre kei ni 55 Call analysis software o inania a a a a ra e aaa 56 Day night switching enitn Lene etie nee 56 Settings eee dt oe eet eus 57 THINCCONHOL ec 57 P blic hiolidays trc e Eee n ect E 58 LER AR IM 58 Settings AA i ee cedes 58 Provider ciel avai c 59 Table of Contents ZONE jh EU 59 TIERS CODI OLz ciu A tH ut RU 59 P blic hiolidays 2 oe en e ect dte eig les 59 Configuration examples seen 60 Expert MOd MD D 61 D te Meri ee mE 61 SEIVICE EE 61 Morem es eisen 63 Menu P
2. Status LEDs tiptel com 822XT tiptel comPact 84 Up4 Subject to change without notice Power FLASHING during the boot process ON when system is ready EXT FLASHING if at least on analogue CO line is busy only with analogue CO Module installed ON if at least one ext B channel of S 1 is busy So 2 ON if at least one B channel is busy S 3 ON if at least one B channel is busy S 4 ON if at least one B channel is busy LAN ON if there is an active LAN connection Online only with VolP Option FLASHING when all SIP Providers active but at least one subscription not suc cessful ON when all SIP Providers active and all subscriptions successful VoIP only with VoIP Option ON with at least one active VoIP call VM only with installed tiptel VCM Module FLASHING when there are new messages in at least one mailbox ON when VCM Module ready 103 Troubleshooting Status LEDs tiptel com 822 rack tiptel comPact 84 Up4 rack All functions as above Subject to change without notice LED P Power LED I VoIP LED D Online LED M VM Note When starting the telephone system a rotating light over all LEDs is seen during the initialisation phase After the tiptel VCM Module has been installed for the first time it has to be initialised LED VM does not light for some 5 minutes When it comes on it indicates that the tiptel VCM Module is now ready Ethernet connector LEDs LED on t
3. sees 7T Allocation for outgoing external calls seeeeee 77 External PABX dial in call through call back sesesse 7T SUS CMD cia p Ro e etti ae ERES 78 Setlings 3 edad e ou ode HER a Pe loe detect t 78 Call forwarding een ade p e mE etes 80 Table of Contents Charge acond 80 Systemiteleprione idtiia ues ener adi ates etas 81 Assignment of the functional keys ssee 82 Rerriote dial Iri eden tte baee dette 87 Voice DOX de p 87 Activate voice box for an user 87 Settings voice DOX eee a er conca eei cias 88 Uploading OGMS ui eere Sale rare 88 Settings Remote control erneessnsnernennnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnn anna 89 Message trarisfer dei en eR o ROTEN REPRE 91 Set Up service iege Dod dead 92 PPP dat Service te dec t mn dt e f cedet aeta 92 Exterrial dialsin 22 2 ee as ne eee ed 93 DOM Sis ndis are cae ade ee eee a oad at da 93 Call Manager iai ne e Let EE Ee e e ge e Ee hes 95 Automatic switchboard seen 95 Greeting and transfor sseni aa i aE s 97 Information er Le st a ara cds 98 Menu Network ccccssscsseessssscsceesenssnneeseessenseeseanecneeesensscneeseenseensessanseneoeseens 100 Network settirigs ud na rarai ee Hin 100 Settings ette A eet ees 100 DAG ETE 101 Settirids 4 22 2 eine ER IER ee I ie d 101 Listof DEIGB CIients s ca citet nter crannies 101
4. 3 File and Printer Sharing for Microsoft Networks Y loos Packet Schedule P addr m Eg rene Protocol TCP IP k sl E lt gat Description Obtain DNS server address automatically Transmission Control Protocol Intemet Protocol The default Use the following DNS server addresses wide area network protocol that provides communication as E across diverse interconnected networks A AS Alternate DNS server Show icon in notification area when connected IV Notify me when this connection has limited or no connectivity 36 Configuration access Now you are again in the dialogue Local Area Connection Status Now select the tab Support General Support Connection status JJ Address Type Assigned by DHCP Ai IP Address 192 168 34 13 Subnet Mask 255 255 255 0 Default Gateway 192 168 34 10 Windows did not detect problems with this Repair connection If you cannot connect click Repair In the example shown above the computer was set to obtain IP addresses automati cally assigned by DHCP and it has obtained the IP address 192 168 34 13 The IPv4 standard gateway has the IP address 192 168 34 100 The settings must look the same as shown above then you have access to the configuration under the IP address 192 168 34 100 Note The IP address of the Computers will be different regarding the last segment The first computer connected will be assigned by the tele phone system s DHCP serv
5. Sound Recorder Note for re cording studios The factory default music in the telephone system has a sound level of 12 dBm 62 Menu Settings Telephone system restart Use this function to restart your telephone system manually Voicemail Note This menu is only available with a tiptel VCM Module installed Unassigned folder on the MMC ICM and OGM from deleted subscribers or cancelled voice boxes are retained until they are deleted manually At this point you can assign the complete directory with all of a subscriber s or services ICM and OGM whose voice box is not yet switched on Please note that under some circumstances there is no access to ICM or certain OGM if the subscriber or service does not use ICM or certain OGM Memory assignment The memory occupancy lists all the voice boxes that are switched on and the memory space reserved for them Please note that for technical reasons it is not pos sible to reserve the whole space on the MMC for voice boxes Unassigned directories from former voice boxes also reduce the available memory space 63 Menu Ports Menu Ports ISDN At this menu external and internal S ports are configured Settings Your telephone system has one S port fixed externally one S port fixed internally and two S ports switchable externally and internally If the optional included in tiptel compact models tiptel 4S0 Up0 modul is installed there are additionally four ports availabl
6. Subscriber cnet 70 77 A rende rts 73 Subscriber name ssie 74 Subscriber selection 73 Subscriber selection 80 System network name 99 System telephone 80 System telephone sss 20 T TAE wall outlet 25 Team signalling n tree 70 Technical specifications 106 telephone DOOK 49 Terminal COVE tst 16 MAMI Sidi rre tret 13 Termination resistor ssss 16 127 Tire control ze een 56 58 Troubleshooting 102 U WO atinada 16 27 WC ELS EE 61 UPS aiii 10 User name sse 45 V Voicemalli oret tat atout potes 62 voicemail system ono 45 Ww web configuration 0 31 Wizard essen tore pedes 37 WWWEpOTE c ono receta 99 Tiptel com GmbH Business Solutions HalskestraBe 1 40880 Ratingen 1 49 EURO Min aus dem Festnetz der Deutschen Deutschland Telekom abweichende Mobilfunkpreise m glich Tel 0900 100 84 78 35 Vanity Tel 0900 100 TIPTEL Internet www tiptel de International www tiptel com Tiptel GmbH Ricoweg 30 B1 2351 Wiener Neudorf Osterreich Tel 02236 677 464 0 E Mail office tiptel at Internet www tiptel at Tiptel AG Bahnstrasse 46 8105 Regensdorf Schweiz Suisse Svizzera Tel 044 843 13 13 E Mail tiptel tiptel online ch Internet www tiptel online ch Tiptel B V Camerastraat 2 1322 BC Almere
7. Tracing of the system protocol can be enabled or disabled here With protocol trace enabled internal processes will be save to a file The protocol trace is meant for ser vice purposes and should only be enabled if requested by our technical support Protocol file You can save the protocol file to your PC Eventually this file will be requested by our technical support Configuration file You can save the current configuration file to your PC Note This configuration file can also be used to transfer the configuration to other tiptel com telephone systems of the same type This includes all passwords Out of security considerations you should handle this file with care Printable version of configuration In this menu all settings are saved in an HTML file This file can be opened and print ed out from your web browser Eventually this file will be requested by our technical support 61 Menu Settings Software version The software version of your telephone system is displayed here Upload update configuration Loading new operating software Here you have the option to import the current software version To do this select the current software or file extension in fls on your PC You will find this file on our homepage www tiptel com Note After a firmware update the telephone system will automatically be re started The current settings remain unchanged During the download and the initialization phase of the te
8. Then select the requested file and choose the Save as option Using the modify button you can select the follow ing format PCM 8 000 kHz 16 bit mono This new file can now be transferred to the tiptel com telephone system Use the Upload menu item in Expert mode service to upload the file Call filter You can switch the call filter function on or off here Day Night switching You can switch the day night switching function for the complete device on or off here On delivery this function is deactivated On activation you will see the applica ble configuration menus LCR Here you can activate or deactivate LCR for the telephone system as a This function is deactivated as factory default setting On activation you will see the applicable con figuration menus Use wizard as cover page You can define whether the configuration wizard shall start automatically at access to the web configuration or not 48 Menu Settings Speed dialling Your telephone system provides a speed dialling list with a maximum of 100 phone numbers each consisting of 24 digits The speed dialling numbers can only be used to call external destinations Consequently you do not have to enter the prefix for the exchange connection For each speed dialling number a name consisting of a maxi mum of 20 digits can be entered Speed dialling numbers can be dialled at the extensions with the key sequence O9 00 00 Note The speed di
9. 53 BUSY OF BUSy etie oer 46 c Call analysis software 55 Gallbaek inq 77 Gallidataz s 54 Call distribution 39 71 73 Call forwarding 75 79 unconditional 79 Call forwarding external 65 Call holding external 46 Call Manager ar 94 Call number ssssss 71 74 76 GalEBaCK dude ettet 92 Call ThEOUGJI 2 ir n rte 92 call through call back 76 CD external ets 63 CES Sr ve oiu ID 119 OB ERE met 79 GENRE sn avtistisepets Lia 79 QE ss Ls deed oe deeds 79 Changing the IP address 30 EE 79 charge inline 45 Command summary analogue terminals 110 Command summary general e trees 107 Configuration 125 Settings tecto Terris espe 43 Configuration ssssssssess 41 Configuration ISDN access en 63 Configuration suscitadas 70 Configuration Network uds dada 99 Configuration file 60 Configuration via ISDN 42 Configuration via LAN 41 Copying a subscriber 73 country Code 46 Country setting 37 D DECANO 91 Date time s 60 Day Night profile 71 Day night switching 55 BEGT Z500 22 2 ie 67
10. Subscriber e No exchange authorisation e National exchange authorisation e International exchange authorisation Special numbers where available and released and emergency numbers can over ride the exchange authorisation set Requirement An MSN DDI for outgoing calls must be selected for the subscriber Call forwarding targets This menu is used to programme the authorisation for call forwarding In case of ex ternal call forwarding destinations the restrictions via dialling control will be taken into account Exchange authorisation restrictions will not The following authorisation levels are available e No call forwarding permitted e Call forwarding permitted only to internal destinations e Call forwarding permitted to internal and external destinations Outgoing number CID in case of forwarded calls Here you select whether the caller s number or the system s call number is to be transmitted Dialling control This menu is used to activate the global setting for the subscriber LCR This menu is used to activate the global LCR functions for the subscriber Charge account limit It is possible to activate a charge account for each subscriber As soon as the sub Scriber exceeds his her charge limit no further external calls except emergency calls can be made Active calls will not be interrupted after exceeding the charge lim it A negative credit is indicated instead Day night switching web configuration
11. The SMS function in your telephone system with an integrated voicemail system answering machine is used for SMS message forwarding The message is comprised of the date time and caller s call number You configure access to the message centre here External message centre You have to register your telephone system for your network operator s SMS service to receive fixed network SMS You enter the necessary parameters here 93 Menu Subscriber Provider Name To provide a better overview enter the name of your provider here Call number provider Enter the call number of your provider here In Germany for example you can reach the Deutsche Telekom message centre nationally by calling 0193010 Log in call number To log in and out you have to send an SMS to an address stated by the provider The target address for Deutsche Telekom is 8888 and is set as the default The content of the SMS is stipulated under log in and log out message For Germany the default text is set to ANMELD and ABMELD Carry out log in Here you can send the SMS for logging in Carry out log out Here you can send the SMS for logging out External SMS call number Here you state the outgoing MSN to be used for logging in to the provider 94 Menu Subscriber Call Manager Note This menu is only available with a tiptel VCM Module installed Automatic switchboard The call uses the automatic switchboard function to decide the target with which h
12. g CLIP information Normally this RS 232 interface is used for a di alling in process via a modem Therefore this modification has to be set accordingly This is done through the configuration user interface or via the key code 00000PINO at the extensions The interface can be reset to modem operation by means of the key sequence OOOOCPING Your DECT Z 500 system can be configured directly by means of the telephone sys tem or via the PC tool included When implementing the configuration via the tele 68 Menu Ports phone system the programming mode has to be activated in the first place by enter ing the key code OOOCEPING In this case the web configuration must not be car ried out via the RS232 interface required for the DECT Z 500 connection Port assignment To connect to the telephone system your DECT Z 500 base station is provided with 8 analogue ports port 1 8 These ports correspond to potential handsets 1 8 Con nect the ports of the base station to the analogue ports of your telephone system Next you can determine the assignment between the analogue ports port 1 8 and the ports of the DECT Z 500 base station based on the connection between the base station and the telephone system For ports that are currently not required select System information System ARI This is an individual number for your DECT extension This number is required to log on handsets or repeaters Flash programme pa
13. means that the telephone system selects the cheapest pro vider depending on the time and call destination prefix and dials the relevant prefix automatically Settings LCR mode Set the mode of the LCR module here Normal or economical e Normal The router tries to dial via the provider set If the connection is not possible the connection is made automatically via the subscriber s standard settings e Economical A connection is made only via the set provider Store LCR table You can save the current LCR table on your PC Upload LCR table Select the file with the LCR table using the BROWSE button To transfer click the TRANSFER button In Germany up to date lists for your TIPTEL telephone system you may find on www telefonsparbuch de for the time being Pay attention to the download section of your telephone system on www tiptel com 58 Menu Settings Delete LCR table You can delete the current LCR table here Provider The connection set up via another telephone company provider takes place via a special provider prefix Enter the desired provider with the provider prefix here By selecting the ISDN port you can also determine which connection is used to make the call If you simply want to specify the connection just leave the provider prefix field empty Zone You specify a range of call numbers for assigning providers with the tariff zones in put To do this the dialled call number is compared with th
14. self decides which information he wishes to hear by pressing a number on his tone enabled MFV telephone Each company that wishes to give its customers various longer items of information over the phone travel agent weekly discounts manufac turer s product information line can use the information system function so that its staff do not have to constantly give the same standard information Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after ten minutes in some cases e g in idle state or if the called target does not pick up the phone A longer information message will be played one time anyway IS selection There are multiple instances of the information system Here you can select the in formation system you wish to configure This gives you the option of entering an in formation system for several external MSNs In the same way you can change the call 98 Menu Subscriber distribution via the day night switch in order to receive different information systems at a particular external MSN depending on the time of day Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements should be assigned to the function information system here Memory assignment The free recording capacity is shown here Name You can change the name of the informat
15. DEOR V ied M Md 100 DHCP basic address 100 DACP clients one 100 BialsintGonttol Eas 86 Dialling control via blocked numbers 53 DTMF telephone ssss 13 E Ecological information 119 Emergency numbers ssss 54 Environmental compatibility 10 Exchange authorisation 74 Expert mode sss 60 Expert Mode ter n 60 Explanation of terms 114 External diablo 92 external dialling in the telephone SM 76 F Factory default settings 101 Eutr sii reri topi debis 102 Follow Trig eroe nee 78 Funktionstasten kiani 81 G General settings 101 Group mode e ahnen 71 Group selection ssssssss 71 Group signalling 70 Group type 71 GOUD S an o ROTER et 70 Guarantee sssssssssssssse 118 H hands free operation 81 Holidays s 57 l Installation ana es 15 Interf tessan ee tr 11 ntrOGUCtiOET susce 7 IP address 4 2 oe a a 99 ISDN 8C66SS ede viva 63 ISDN Switch en 21 ISDN telephone nsii 20 J JUMPERS Er een 16 L Re re 47 57 Loading configuration data 61 Loading operating software 61 M Malfunctions 103 Modifying a subscriber 74 MOE d suis eet mmt en 46 MSN BDJ
16. General Setting 5 ete e 102 Reset the telephone system eene 102 Troubleshooting usunsssnnnnnnnennnnnnnnnennnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnn 103 Status EEDS ide ee a a ri 103 Status LEDs tiptel com 822XT tiptel comPact 84 Up4 103 Status LEDs tiptel com 822 rack tiptel comPact 84 Up4 rack 104 Description of possible malfunctions seenne 104 An analogue terminal cannot be called 104 Analogue terminal with no dial tone umsrsnerennernnnennnne nennen nennen nennen 105 An ISDN terminal cannot be called eeenees 105 ISDN terminal cannot conduct external calls ssssss 105 No incoming external calls possible seeee 105 Technical Specifications eeeeeeee sees eeeeee eene eene nnne nnn nnn 107 Table of Contents DPP iii General command summary u neerseessennnennennnnnnnnnnnnnnennnnnnnnnnnnnnn nennen Function codes for analogue terminals eeeeee DuriiGthie call 2 reir A RER Flow chart outgoing calls Flow chart outgoing number transfer eeee Flow diagrams for call manager Automatic switchboard sssseeeneeneeneemeennenee Greeting and transferi aa EE aS Information systemerne a eG RE hus Explanation
17. Nederland Telefoon 036 53 666 50 E Mail info tiptel nl Internet www tiptel nl Tiptel NV Leuvensesteenweg 510 bus 4 1930 Zaventem Belgique Belgi Telefoon 0903 99 333 1 12 Euro min Fax 02 714 93 34 E Mail tech tiptel be Internet www tiptel be Tiptel sarl 23 avenue Ren Duguay Trouin 78960 Voisins Le Bretonneux France T l 01 39 44 63 30 E Mail support tiptel fr Internet www tiptel fr ce UK 02 2012
18. Ote cuina ge ec eee Ce e bs A ete per frc eade arden ee Et ons eee cath ate diete nts Introduction Introduction Congratulations on your purchase of this ISDN telephone system a future proof so lution e Permits modern telephone calls to be made with the high performance telephone system e Can be upgraded by another 8 ports with optional 4S0 Up0 Module e An optional Voicemail and Callmanagement Module not only provides you with an individual answering machine for each subscriber It also serves as a professional cal management system e Can be upgraded by two additional FXO ports and 4 FXS ports with an optional 2FXO AFXS Module e Provides an option for connecting up to four computers using the 4 port switch e Can be integrated in existing network environments which allows you e Configuration on end user level Each subscriber is able to access and configure basic features via his her PC e g call forwarding or playback of recorded mes sages e Computer Telephony Integration CTI via TSPI TAPI driver provided with your telephone system for Windows operating systems Included in tiptel comPact Up4 Rack Not available for tiptel comPact models Safety notes Safety notes The device may not be installed or operated in the following environments o inthe open in damp or wet rooms bathroom shower swimming pool at locations with direct sunlight in explosive areas with ambient te
19. Service Centre offers comprehensive support 106 Technical Technical Specifications ISDN connection 4 S ports when configured as external access S basic access EURO ISDN when configured as internal access Operating mode Supply Analogue connections Supply voltage Supply current Ringing signal Frequency of audible tones Charge pulse Max length of connecting cable 0 6 mm Dialling mode analogue Mains supply Mains voltage Power consumption Power consumption in standby mode Optional modules Interfaces Serial port RS 232 LAN Dimensions tiptel com 822XT LxWxH in mm Weight Housing material wall mounted Housing material rack version Length of power cord Length of RS 232 connecting cable Temperature range Operation Storage Specifications Protocol DSS1 Point to point or multipoint interface Protocol DSS1 multipoint interface 40 V 5 15 max 2 W 40 VDC 24 mA 10 45 V 15 96 50 Hz 440 Hz 16 kHz or 12 kHz 450 m DTMF 230 V 6 10 96 50 Hz max 50 VA less than 9 W 4 SO UpO Module 8 a b Module VCM Module 115 kbps 4 port switch 10 100 Mbps 335 x 335 x 100 mm 2 3 kg ANS fire protection class HB sheet steel 2 5m 3m 0 C to 40 C 20 C to 70 C 107 Appendix Appendix General command summary Select outgoing internal number Completion of Call on No Reply on CCNR Completion of Call on No Re
20. The subscriber list shows all subscribers at a glance Busy extensions busy sub scribers are marked red and those called are marked in yellow Subscribers who are notified at several extensions or who have the call waiting signal enabled can be called even if they are busy If several subscribers have been as signed to one extension this may result in congestion In this case a free subscriber is not able to place a call In order to access the configuration for one subscriber simply click on the name Upon entering the password the available settings are shown Additional settings can only be made by the administrator For better clarity the subscriber list can be sorted as follows e alphabetically check name configuration e according to phone numbers check phone number e according to status check subscriber status Note If you have enabled the auto update option you can also use the subscriber list in order to see currently busy extensions However please note that an update interval of less than 5 seconds can severely strain the network and your PC Same applies to the status display of the voice boxes subscriber an swering machines with installed tiptel VCM Module By clicking the sta tus display you can also switch directly to the recordings for having them played back Groups It is possible to assign several subscribers to one extension also to analogue exten sions Vice versa a call for one
21. This menu is used to activate the day night switching for the subscriber Extensions allocated to subscriber Here you can define at which extensions the selected subscriber is to be signalled Simply select the desired extensions in the table that is displayed 76 Menu Subscriber Allocation for incoming external calls Here you can set which external MSNs or DDIs are used to call the subscriber Simp ly select the desired MSNs in the table that is displayed Requirement entry of exter nal MSNs in menu ISDN access see above Allocation for outgoing external calls Here you have the option to choose between random and according to allocation table If you select random an outgoing call will be routed through any random S port If you select according to allocation table an outgoing call will be routed via the defined S port with the selected MSN It is also possible to select several S ports In this case the selection is made ac cording to the order that was specified First the dialling procedure is initiated via the S marked 1 If this S is in use the dialling procedure is initiated via the S marked 2 The possible settings depend on the number of external ports and will be of con cern with optional modules such as a 2 a b FXO Module or a VoIP Module External PABX dial in call through call back It is possible to realise remote access to your telephone system After dialling in a standard
22. This type of connection is known as multipoint interface It enables the parallel connection of up to eight terminals to one S bus Dialling process where the dialling information is transmitted via a tone sequence Message switching network Also called multiple subscriber number On a multipoint interface up to 10 random subscriber numbers can be allocated for a basic line The assignment of these MSNs to the terminals must be programmed in the terminals by the user NAT PAT Network Address Translation Port Address Translation is a method of assigning one or more public addresses to several computers with private IP addresses The procedure is frequently also called IP masquerading The extension is the physical connection to which the analogue or ISDN terminals are connected An extension can be assigned to several subscribers Connection of several computers and other communication devices with the aim of allowing several users to access such common resources as files printers etc Network termination Network connection at which the network operator s connecting cable ends and the building s installation begins also referred to as NTBA Short for Personal Identification Number Certain sensitive features can be protected by a PIN Input output channel on a network computer on which TCP IP is executed Various Internet applications require certain ports for communication Point to Point Protocol Standard protocol
23. busy signal or is transferred to the rejection location e Load dependent This option means the subscriber who has the lowest total call time receives the call If this subscriber is busy the next subscriber on the list is called The function is reset when a group subscriber logs in If no other subscrib ers are available in the list the caller receives the subscriber busy signal or is transferred to the rejection location Central phone Assign the rejection location for the group here In case you want to reject to an in stalled tiptel VCM Module just install a pseudo subscriber and enable his answering machine with a very short delay Of course you can also reject to an existing sub scriber with activated answering machine Select group member Select the individual group subscribers here For dynamic groups you can also specify the current status of the group subscribers But please beware of the fact that this is subject to change as group members are allowed to log on off themselves Allocation for incoming external calls Here you can set via which external MSNs or DDIs the group can be called 73 Menu Subscriber Call distribution You specify the call distribution when creating a subscriber under incoming external call assignment This indicates which subscriber is assigned to a particular external call number MSN DDI All subscribers are listed for each call number The assigned subscribers are marked a
24. device complies with all fundamental requirements of the European directive 1999 5 EC This conformity is confirmed by the CE sign on the device Further details on the declaration of conformity can be found under the following internet address http www tiptel com Ecological information During the normal use of the device you will not have any contact to substances damaging to your health The device is not battery operated The plastics used for manufacturing this device exclusively consist of partially recycled granules The packaging materials do not consist of plastics but of partially recycled cardboard and paper If you do not have further use of your device Tiptel com GmbH will take back the device without any charge The device will be properly taken to pieces for recycling 123 Appendix Notes on care Your telephone system does not require maintenance Clean the housing surface only with a soft slightly damp cloth or an antistatic cloth Never use a dry cloth electrostatic charges may result in malfunctions in the electronics Please do not use chemicals or abrasive cleaners 124 A AED O 71 Activate charge account 75 Allocation for incoming external calls 72 Analogue telephones 25 Appendix eto eoe net 107 Assignment table extensions 75 incoming external calls 76 Authorisations iniciacion 74 B E 64 Blocked phone numbers
25. dialling tone is heard first If a further external connection is to be made the exchange must be di alled In case of an activated automatic exchange connection it is possible to activate the internal dialling process using the key combination In addition ten seconds after the handset has been lifted the telephone system is automatically switched to the internal dialling tone Afterwards internal calls can immediately be held Automat 78 Menu Subscriber ic exchange connection is also executed if no exchange authorisation is available This is necessary in order to ensure that emergency phone numbers can be dialled As soon as additional digits that do not belong to an emergency number are dialled the connection is terminated Note The automatic exchange connection feature must be enabled The required exchange authorisation must also be available Call pickup Pick Up Use this menu to define whether an incoming call may be picked up by another sub Scriber Select the answering machine setting if you wish to operate an answering machine at this extension You are now able to pick up the call even after it has al ready been answered by the answering machine Follow me This function allows you to transfer the call forwarding of your internal number to the phone number of your current location Press the following buttons to apply call forwarding to the other extension 9000 individual phone number O Passw
26. entered without area code Then by selecting under whe entered e g phone enbers 50 and 51 On a call for this number mternal anal 0 as well as the internal analogue port ser 50 respectively 51 for subscriber 51 Select Own MSN 50 port 1 main board Internal ports 57 Analog57 Label facultative 50323000 Fax 428898 Label fxcultative Zentrale 71711111 88 Zentrale Callmanager r 5 r 5 F5 rss r5 r Ps F5 r5 r5 rs rs r Here you enter the number of the first ISDN connection You can enter up to tele phone numbers The number s have to be entered without area code To each telephone number you can optionally also assign a designation This is only for your orientation On the right hand side you select the extension s which should ring when the indi vidual telephone number s are being called To each programmed telephone number you must at least enter one internal exten sions as target an Each telephone number may only be entered once In case you also set the second S port to external in the next step you will be asked for the telephone numbers and the call distribution for the second ISDN access 40 The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls Allocation of tel numbers for outgoing calls With an outgoing call th
27. m together In this case at both telephones termination resistors will have to be installed and the termination resistor at the telephone system s S port has to be removed EA Your specialist dealer can provide you with termination resistors dy which can be plugged into the network jack and which have a jack for connecting the telephone cable Note At each S port you can only operate one single Tiptel system tele phone 22 Installation of the telephone system Connecting several ISDN telephones by using an S bus As an alternative to directly connecting the telephones you can also install an S bus from the telephone system In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket With ISDN wall socket outlets both jacks are in parallel with universal wall socket outlets the two jacks can be con nected to separate cables In case you installed a universal wall socket outlet below the telephone gt you can install two S buses at this outlet 464668488 At pins 1a 1b 2a and 2b with a universal wall socket at pins 3 4 5 and 6 a tele phone or network cable has to be connected At the other end of the cable another ISDN or universal wall socket and starting form this where applicable further ISDN or universal wall sockets can be connected Wiring has to be made 1 1 no crosso ver The last ISDN wall socket will have to carry a 100 Ohms termination resist
28. not wish to change the pre settings carried out by the administrator just leave that field empty which should be the normal case Call forwarding Call forwarding is executed within the telephone system and can be configured indi vidually for every subscriber It is possible to forward calls to internal and external calling destinations A maximum of two calls can be programmed for forwarding in succession within the telephone system An external phone number must always contain the for exchange connection Call Forwarding Unconditional CFU Incoming calls are immediately routed to the call forwarding destination Your own terminal does not display a notification for the call This setting is recommended for business trips holidays etc Call Forwarding on Busy CFB Incoming calls are forwarded to another extension when your terminal is busy Note In order for the CFB feature to operate properly the call waiting signal must be disabled at the relevant telephones Call Forwarding No Reply CFNR In this case the incoming call is indicated on your terminal for a specific period of time If the call is not taken during this time it is diverted to the rejection destination It is also possible to enable call forwarding at individual terminals refer to the User s Manual for your telephone system Charge account You can see the current credit on your charge account here Without any credit with an activated charge accou
29. s t eret cerebro teta 64 Music on Hold sss 46 N Name ctc e eem out 71 NetWork ete aeta iia laica 99 Network settings 99 Network wiring ee 26 Nei RET C TEES 8 Notes or Care 120 NTBA ctas atada 19 126 O Operating the telephone system 9 AAA secu 64 Outgoing MSN cred 112 Outgoing telephone number 78 Outside line us 111 P Packaging materials 119 Password oiii 45 74 78 Piek UD Sie itio obere bass 78 PIN ien mee tetas 76 81 Power failure 10 PPP data service sssss 91 printout of configuration data 60 Product package rr 8 Protocol filles nete 60 Protocol tr ger 60 R record MOH ereere 61 Recording ee 85 Rejection location 72 Remote configuration via ISDN 42 Remote configuration via the internet 41 Remote dial in i ees 86 Remote service 105 Reset the telephone system 101 ReStarti eben Hone 62 Room monitoring 81 RSS pump eds 12 S S DUIS eiit rind 22 SO external internal 16 Select group subscribers 72 Sel VIGO courier rer fs 118 SEHINGS nn eR 43 single person operation 46 SMS dancer eee 92 Software version s 61 Special numbers 53 Speed dial sss 48 Standard gateway 100 STAUB ee 14 status inquiry CF 65 Status EEDS edocet 102
30. screws each Remove these screws Then you can lift the metal cover and remove it Changing the settings of the S Up ports In factory default settings of tiptel com 822 XT Rack the first S port T 1 or S51 is set to external for connecting it to an NTBA of an ISDN connection Ports S 2 to S 4 are set to internal for connection of ISDN or S system telephones and the termina tion resistors within the telephone system are set With tiptel comPact 84 Up 4 Rack the two ports T 1 or S 1 and S 2 are set to exter nal for connecting it to an NTBA of an ISDN connection and ports S 3 and S 4 are set to internal for connection of ISDN or S system telephones and the termination resis tors within the telephone system are set Ports S5 to S 8 at the expansion module are set to Up for connecting Tiptel Up system telephones With all models port T 1 or S51 is unchangeable set to external and port S 4 is un changeable set to internal Ports S 2 and S3 can individually either be set to external or internal 17 Installation of the telephone system Ports S 5 to S 8 at the expansion module factory pre installed with tiptel comPact 84 Up 4 Rack optional with other models can individually either be set to S external or S internal or Up internal Configuration of ports and installing or removing termination resistors is done by set ting jumpers on the printed circuit board assembly Before setting or removing any jumpers you wi
31. server which is integrated in the telephone system is active starting at the address 192 168 34 10 When you are experienced enough in network technology and you which IP address you want to assign to your telephone system you can do so by dialling 00000000000 xxxO xxxQ xxx at any connected telephone Instead of Xxx you will have to enter the four IP address segments For example Setting the IP address 192 168 1 100 would be done by entering the string 90000000000000000000000000 31 Configuration access After dialling that string and picking up the handset the telephone system would send a positive prompt TaTaa Then hang up the handset For verifying the IP address please dial 900090 at any telephone with a display Factory default settings is a class C network with the subnet mask 255 255 255 0 If needed you can change this by dialling SOOWBOOOOOO xxx xxxO xxxO xxxO With 900000 you can query the subnet mask Configuration access then can be achieved via the IP address set this way Note After changing the IP address the telephone system s DHCP server still is active If needed you can deactivate it via the web configuration Direct connection to a computer If you do not have a network you can also connect the telephone system directly to a computer which has a network adapter integrated In this case connect the LAN port of the telephone system with the LAN port of your computer by using the attached network cable Afte
32. set up for each MSN at a multipoint interface The number for call forwarding item informs you how many MSNs have call forwarding enabled In order to modify the call forwarding select the desired MSN and enter the desired da ta in the lower entry fields Should several external S ports be used individual set tings are possible for each Sp If the call forwarding is reprogrammed via a parallel connected terminal unit the settings of the telephone system will also be changed accordingly provided that the CFI ISDN feature is available If the CFI feature is not available the reprogrammed parameters will automatically be reset within the tele phone system after a short delay depending on the exchange office You can choose among the following settings e Call Forwarding Unconditional CFU e Call Forwarding On Busy CFB e Call Forwarding No Reply CFNR Requirements Connection to a multipoint interface This feature has been enabled Entry of the external MSNs Call forwarding external CFI Here you can set whether or not a query of the current call forwarding external should be carried out For public switches that do not support the call forwarding function via the CF ISDN service it is recommended to set the inquiry option to OFF 66 Menu Ports Analogue FXOs Note This menu is only available with a tiptel 2FXO 4FXS modul installed Settings Operator Here you can define the subscriber to be used as operator
33. should be assigned to the function automatic switchboard here Memory assignment The free recording capacity is shown here 95 Menu Subscriber Name You can change the name of the information system here to provide better clarity Phone number Your automatic switchboard is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Default target Here you should select a transfer target which will automatically be called in case the caller does not make a choice Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages Welcome message A call is answered with the welcome message During the message the caller can se lect a connection target using the 1 9 MFV dialling buttons on the telephone The message can be restarted by pressing O If no key is pressed after the message the forwarding target of key 1 will be dialed Position message After the welcome message the caller is transferred to the holding loop This collects all calls and if possible transfers them to the desired target During this time the caller is informed of the automatically generated position number Press the 0 button to go back to
34. telephone number A connection will be set up to the dialled subscriber If external connections do work from analogue terminal devices but do not work from ISDN or system telephones and after dialling the first digit of the exter nal telephone number a busy signal you have not programmed the internal tele phone number to the telephone which is valid for the corresponding S port of the telephone system Note The first S port of the telephone system is factory default set to ISDN point to multipoint connection If you have an ISDN point to point con nection at a connected telephone you must dial the digits 0000000000 to set the port to point to point connection Only af ter doing so external calls are possible In case you do neither have an analogue nor an ISDN connection and you wish to telephone exclusively over the internet VoIP a certain con figuration of your telephones system is necessary With factory default settings of the telephone system all telephones will ring with all telephone numbers and for external calls a O zero must be dialled before the exter nal telephone number This can be changed in the telephone system s configuration 30 Configuration access Configuration access Configuration of the telephone system is done via a web browser There is no need for any other software Most users have an internet access via a router with computers connected to that router to which also the telephone system was connec
35. the IP address the telephone system has not been connected properly via LAN to your network or computer of your computer s network settings are not correct In this case please connect your telephone system s LAN port directly to the comput er s LAN port by using the attached network cable The power up the telephone sys tem her wait for three minutes and the start up your computer The IP address of the telephone system now is 192 168 34 100 Your computer has automatically been assigned with an IP address by your telephone system in this ad dress range Now try again to access the telephone system s web configuration by entering 192 168 34 100 in the web browser s address bar If you still do not see the window asking you for username and password please check your computer s network settings Follow the instructions below depending on your operating system used Note Here you will find instructions for the operating systems Windows 7 and Windows XP With other operating systems settings may slightly differ ent 33 Configuration access Necessary settings in your web browser all operating systems In case on your PC internet access has already been configured first one setting in your web browser will have to be reset In Internet Explorer please click on Tools then on Internet Options and finally on Connections Then check the box Never dial connection With any other browsers please use the equivalent set
36. the following countries Finland Norway and Sweden External analogue lines may only be connected to TNV circuits with a maximum source voltage of 60 V Installations must be carried out by persons having the appropriate technical training and experience necessary to be aware of the hazards to which they are exposed in performing a task and of measures to minimise the danger to themselves or other persons Applicable regulations in accordance with IEC60950 and IEC60364 have to be ob served Equipment with connection to AC supply circuits may lead to an accumulation of con tact currents at the telephone system The service personnel must make sure that the touch current leakage current at no time will exceed 3 5 mA Devices with protective earth plugs safety plugs may only be connected to wall out lets with protective earth contact Before opening the cabinet the system must be disconnected from mains remove power cord and from any telecommunication cables Power supplies may only be used if approved by the manufacturer Notes Notes We reserve the right to make changes to this User s Manual or the hardware de scribed at any time and without prior notice The current version of the User s Manual is also available as a pdf file on the Internet at www tiptel com The texts and illustra tions of this user s manual have been compiled with the utmost care However errors cannot be ruled out completely The publisher cann
37. time was DHCP server The settings must look the same as shown above then you have access to the configuration under the IP address 192 168 34 100 Note The IP address of the Computers will be different regarding the last segment The first computer connected will be assigned by the tele phone system s DHCP server with 10 the second with 11 and so on Network settings in Windows XP Click on Start then on Control Panel then on Network and Internet Connections Now click on Network Connections In the window which pops up now you will see the LAN connection LAN or High Speed Internet c S Local Area Connection gt Co d Firewalled LA Par ernet Adapte Double click on the LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol TCP IP and then Properties In the configuration which will then open up select Obtain IP address automatically and Obtain DNS server address automatically Confirm these settings with OK Teo aixi General Advanced General Atemate Configuration Connect using You can get IP settings assigned automatically f your network supports this capability Otherwise you need to ask your network administrator for 3 Parallels Ethemet Adapter the appropriate IP settings This connection uses the following items Obtain an IP address automatically r C Use the following IP address
38. to 10 area codes the filter function shall apply to Priority Call filters with priority 1 have the highest those with priority 5 have the lowest priority Selecting a priority is absolutely necessary when criteria of different call filters you set are overlapping with respect to the same phone number MSM DDI of your telephone system or for all calls If filter criteria matches caller then Your telephone system will not accept that call In case of an ISDN multipoint access terminal units in parallel may accept that call Forward call to drop target The call is being signalled only to one specific sub scriber 52 Menu Settings Use standard call distribution The filter function will be exit and the call will be sig nalled according to the call distribution set Applications Unsolicited promotional calls Most unsolicited calls have no caller id Proceed as follows e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller without phone number e Select If criteria matches caller then Ignore call Caller from abroad In case you wish to forward calls e g from the Netherlands to a caller speaking the language then proceed as follows e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s ar
39. voicemail box The hands free mode is not automatically activated when the handset is lifted LED off 2 idle state Action Pressing the key activates the hands free mode and the voicemail 85 Menu Subscriber box is called The hands free mode is not automatically activated when the handset is lifted e LED flashing gt an incoming call for the voicemail box Action Pressing the key activates the hands free mode and the incom ing call is picked up The hands free mode is not automatically activated when the handset is lifted Voicemail box status warning You can set a display to notify you when your voicemail box is full e LED off gt All incoming messages in the voicemail box are deleted voicemail box empty Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted Now parameters in your voicemail box can be pro grammed For information on the functions available in your voicemail sys tem please refer to the Remote query chapter in the corresponding User s Manual e LEDon gt messages already played back are available in the voicemail box Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted It is now possible for example to playback or to delete ex isting messages For information on the fu
40. CR with your preferred providers but you also want to have the option of manually selecting another provider using call by call pre fixes Under Zone define Tariff tone e g call by call code 010 Under time control define the call by call tariff zone and enter the default value everywhere Example 3 You want all calls to the special number 0900 to be forwarded to your mobile phone Under Provider define and entry e g My mobile Enter your mobile call number as the provider prefix End the call number with the character Under Zone define a tariff zone e g 0900 and enter the special call number 0900 for codes Under Time control define the 0900 tariff zone and enter the My mobile value everywhere 60 Menu Settings Note The final character means that after replacing the code with the provider prefix all numbers in the dialled call number will be ignored Expert mode The expert mode is mainly intended to provide you with service functions Date time Your telephone system comprises a buffered clock module The system time can be set either via the web configuration or via the ISDN network if available The date time information is used for creating call information data records Requirement Transfer of date and time via the ISDN telephone network depends on whether or not that feature has been unlocked by your telephone network provider Service Protocol trace
41. Installation Manual UK ISDN Telephone System tiptel 822XT tiptel 822XT Rack tiptel comPact 84 Up4 tiptel comPact 84 Up4 Rack tiptel Table of Contents Table of Contents Table of Contents 4 ii ies 3 digerit 8 Safety notes 5 cde di int 9 Df ETE 10 Product package e si I 10 Environmental compatibility eeseeenm ernennen ern 11 Functioning in the event of power failure 11 Setting of County ecke 11 lucu T 12 ISBN pOtlS eie dee bed eh andl A edet 12 Analogue Ports io Ros 13 Network connections reiten ee 13 AS iii d ain een tendi ds 13 Terminals n e de tu ep de dr tinet 14 Analogue telephones iieri ideni itierhn tek nnes 14 ISDN telephones tee Ue ee n od dda aie 14 FirSt Start Up m 15 Mounting of the System or esae ee HR ne 16 Tools required Heerstr dee 16 Assembly order etre En np tec Erie Pa espere e ee 16 Installation of the telephone system eene 17 Removing the terminal cover nunsneersnnernnnennnnnnnnernenennennnnnnnnnnnnnnner nennen 17 Changing the settings of the Sy Up ports 17 Changing of jumpers on the main board sssee 18 Changing of jumpers on the expansion module 19 Operating the telephone system at an ISDN NTBA connection 20 Connecting ISDN or S system telephones sssee
42. Notes an unlimited full version or a hotel version with checking in out room telephone re lease and if necessary connection to hotel book keeping software Please refer to the User s Manual contained in the download for further information Options available e 480 Up0 modules 4 additional freely configurable ISDN UpO connections e 8 FXS modules 8 additional analogue extensions e tiptel VCM Module voicemail and call management module e Uninterruptible power supply UPS e VoIP Module only for integration with tiptel com 822XT rack Included in tiptel comPact Up4 Rack Not available for tiptel comPact models Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly The synthetic materials used in this device consist of partially recycled granulate Our packaging does not contain any synthetic materials Only cardboard and paper from partially recycled material is used Functioning in the event of power failure If you want to guarantee that your telephone system is also available in the event of a power failure an uninterruptible power supply UPS is available as an optional ac cessory This ensures that the system will continue to function for several hours in the event of a power failure Setting of country This telephone system can be used in most European countries To use all the fea tures the system must be set to the cou
43. With a not existing call distribution the call will be signalled at the operator defined This function will only be needed with DDI capable analogue exchanges Fax switch With an enabled fax switch all calls will be accepted without exceptions Upon ac cepting the telephone system will check whether or not the caller is a fax machine If yes the call will be forwarded to the extension defined as fax If no standard call dis tribution will be carried out Note Please make sure that for the defined fax extension neither Call wait ing nor Pick Up has been enabled Entry of Phone Number Here please assign to every external port the corresponding phone number In addi tion you may also want to assign a name to each phone number This name will ap pear in the From For Display applicable when using system telephones and or the internal VCM Module option Analogue FXS Here you define the analogue extensions per port Settings Rhythm of ringing signal for internal call Here you program whether or not call signalling with internal calls shall have another signal sequence as with external calls Please note that the correct playback of the call rhythm depends on the settings for 67 Menu Ports the ringing signal with your analogue telephone You should select a ringing signal which can follow the call rhythm set Advice of charges This menu is used to set whether charges shall be signalled at your analogue
44. addresses this IP address may not be part of the DHCP server s IP address range List of DHCP clients This indicates which computers have already been assigned with an IP address In addition network name and MAC address of the connected computers are also indi cated 101 General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the follow ing key combination 0000 PINO Please wait until the telephone system is again ready to be operated Power LED permanently ON If you cannot find the telephone system any longer in your network because e g the network setting were changed you can reset these to factory default separately All settings of the Network configuration menu will be reset to factory default All other settings remain as they are The factory default network settings of the telephone system can be restored using the following key combination 6000 You do not need any PIN for this Just wait until the telephone system is again ready to be operated Power LED permanently ON The default personal identification number PIN is 9090 The identification num ber can be altered as follows 0000 PIN old O PIN new O PIN new 102 Troubleshooting Troubleshooting Status LEDs If you suspect that a malfunction or fault has occurred the status LEDs of the tele phone system can provide first indications of a possible cause
45. al subscriber e calls for an unknown DDI e calls for this subscriber Entry of MSN DDI In this menu you enter the corresponding MSNs for each external S connection In case of a multipoint interface you are provided with up to 10 phone numbers MSNs for each S connection For a point to point connection you have a basic number to which extension numbers DDIs are added Enter the requested DDI One MSN DDI must not be assigned to several external ports Furthermore you can assign a name to each number This name will be displayed in the From For Display which is available with system phones and internal voicemail systems Example Caller John name taken from phone book calls subscriber 50 via external MSN 4280 The telephone displays the name John in the first line while in the second line Call for MSN 1 MSN 1 50 is being displayed If you e g assigned the name 65 Menu Ports Private to MSN 4280 the telephone will display the name Private instead of Call for MSN 1 Note External and internal numbers may be identical With this telephone system DDIs must not be identical with internal ex tension numbers You can however programme them this way In case you also received the DDI 0 from your provider you must as sign this DDI to an extension by all means This can of course also be the extension which has been defined as operator Call forwarding external Call forwarding can be
46. alling list can be exported or imported as a table in CSV format Each entry starts in a new line and is formatted as follows name phone number When entering data observe the maximum text length for the name 20 characters and the phone number 24 characters Service In the upper right corner on your screen you will find the tab Service By clicking this tab you will see a sub menu which provides you with administration settings for the speed dial directory Save speed dial list The speed dial list may be saved here in CSV format You may import these data to Outlook Express by using the import option of that programme Upload speed dial list The speed dial directory may be transferred from your PC to the telephone system You may also transfer a telephone book which has been exported from Outlook Ex press to your telephone system In order to be able to do this you have to choose the text file format You may only export the items name and phone number Transfer all entries to phonebook By clicking the button Transfer the sped dial directory will be transferred to the tel ephone book Delete speed dial directory By clicking the button Delete the speed dial directory will be deleted 49 Menu Settings Back Back to the speed dialling menu Phonebook You can save around 5000 entries with name and call number in the phonebook You can conveniently make and modify entries via the web i
47. alogue extensions at the telephone system are 8 pin RJ 45 western jacks Connect one of these jacks with the patch panel of your network wiring by using a network cable the analogue terminal device has to be plugged into the corresponding network wall outlet Analogue terminal devices are usually shipped with telephone cable complying with the individual country standard in Germany TAE Your specialist dealer can provide you with alternative cables which have an 8 pin RJ 45 plug to plug it in a network wall outlet at one end an a 4 pin RJ 11 plug to connect it to the telephone at the other end As an alternative you can use adapters adapting the desired connection type from RJ 45 network plug to the individual connection type for analogue terminal de vices in Germany TAE The allowed total cable length depends on the type of cable and can be up to 450 m Connecting Up system telephones Up system telephones by Tiptel can only be operated at the four ports of the tiptel 4S0 Up0 Module which is factory pre installed with tiptel comPact 84 Up 4 Rack and which is optionally available for tiptel com 822 XT Rack Connect the plug of the Up system telephone to the connector of an Up port set to internal If you wish to use installation cable for your connections you should mount below the telephone system and at the location of the telephone system a universal wall socket each Both outlets will be connected to each other with the t
48. and the incoming call is picked up The hands free mode is not automatically activated when the handset is lifted Internal destination The subscriber s phone number internal destination number has to be entered here The status is indicated by the LED as follows Note LED on gt the subscriber is holding a telephone call Action Pressing the key activates the hands free mode and the other sub scriber s call is picked up condition a call pick up is allowed according to the other subscriber s settings pick up parameter answering machine The hands free mode is not automatically activated when the handset is lifted LED off gt idle state Action Pressing the key activates the hands free mode and the other sub scriber is called The hands free mode is not automatically activated when the handset is lifted LED flashing gt an incoming call for this subscriber Action Pressing the key activates the hands free mode and the incoming call is picked up pick up parameter on The hands free mode is not auto matically activated when the handset is lifted If the same subscriber receives a second call during an active conver sation LED on this status is indicated by a flashing LED This means that the second incoming call waiting call can be picked up Speed dialling key It is possible to enter any destination number here This destination number will be dialled when the function key is pressed Call forwarding
49. andset is lifted e LED flashing gt outside line authorisation is withdrawn Action none Note Do not assign this function to any key if the CO line access for this sub scriber has been blocked menu item exchange authorisation for out going calls none Otherwise this key will be flashing permanently For example the exchange authorisation can be withdrawn because the subscriber concerned has exceeded the limit of his charge account CO line access with specific MSN DDI line key Here you specify which MSN DDI of your telephone system should be used for an outgoing external call As the MSNs DDIs are assigned to certain external Sy connec tions you determine at the same time which port should be used for the telephone call The status is indicated by the LED as follows e LEDon gt this MSN DDI is being used for the telephone call Action none e LED off gt Standby mode Action Pressing this key activates the hands free mode and provides an ex 82 Menu Subscriber ternal line dialling tone after destination exchange connection The hands free mode is not automatically activated when the handset is lifted Note This setting permits access for this subscriber to an otherwise blocked outside line menu option outside line permission for outgoing calls None to an outside line via a special MSN DDI LED flashing gt an incoming call for this MSN DDI Action Pressing the key activates the hands free mode
50. arantee shall not cover any consumable material e g batteries or defects that only slightly impair the value or the usability of the device Claims for damage caused by transport shall be asserted to the delivery company 122 Appendix Notes on settlement Repairs can only be conducted by the Tiptel Service A warranty repair does not pro long the warranty period neither for the replaced parts nor for the device This guarantee is not transferable and shall expire if the device is sold on to another party It shall also expire if the device is interfered with by third parties or if the serial num ber on the device has been removed or made illegible There is a guarantee seal on the device Please do not damage or remove this seal because otherwise your guarantee will expire The General Terms and Conditions of Tiptel com GmbH which are part of the contract for a dealer shall also apply In the event of a complaint the defective product shall be sent to the relevant Tiptel subsidiary the importer or dealer along with a description of the defect and the proof of purchase CE sign This device is approved for the connection and use within the public telephone net works in all EC countries according to the European Requirements Due to tech nical deviations in individual countries we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses Tiptel com GmbH hereby declares that the
51. ber who should pick up those callers e g a group All other callers from the Netherlands will be signalled at the selected drop target Dialling control The telephone system performs a dialling check for internal subscribers who have enabled this feature The dialled phone number will be compared with the blocked numbers list If there is a match the number is then checked against the exception phone numbers list If the dialled phone number is contained in the blocked numbers list and not in the exception numbers list the connection attempt is stopped automat ically There is no dialling control for emergency numbers This feature can be individually enabled for each subscriber The blocked numbers list and the exception list contain 10 entries each with name and maximum 24 digits You can switch between the two lists in the drop down menu Example The phone number 01901234 can be dialled All other 0190 numbers are blocked Enter the number 0190 in the blocked phone numbers list Enter the phone number 01901234 in the exception phone numbers list Requirement This feature must be individually enabled for each subscriber List of blocked phone numbers Your telephone system provides a list for a maximum of 10 blocked phone numbers each consisting of 24 digits List of exception phone numbers Your telephone system provides a list for a maximum of 10 exception phone num bers consisting of 24 digits each 54 Menu Setti
52. ccordingly Here you can also change the call distribution You must activate or deactivate the desired subscribers with the mouse while holding down the Ctrl button Note This menu not only gives you a quick overview it also allows you to change the call distribution for several subscribers in a comfortable way Settings performed here can also be found in the subscriber set tings in the following menu item Under that menu item performed set tings can again be found under this menu Those settings are redun dant Subscriber Sub menu Administrator Here you can configure the individual subscribers The administrator settings listed as follows however cannot be changed by the individual subscriber Your telephone system can manage up to 48 subscribers Each subscriber can be assigned to one or several extensions If you wish to save changes to a subscriber s settings click on OK Save If you wish to save modified settings under a new sub Scriber s name click Create When clicking Reset the last modifications are not stored Here you can choose a subscriber in order to change the settings The selection is always a combination of the internal number and name If you want to create a new subscriber you have to select New subscriber Copying a subscriber Existing subscribers can easily be copied To do this select the corresponding subscriber you want to copy Modify the name of the subscriber the in
53. ctors you will find for each port a small 4 pin multi pin connector In case these pins have jumpers as shown above the termination resistor within the telephone system is installed Remove these jumpers if you wish to remove the termination resistor If you wish to connect installation cables to an internal S port into two different direc tions in parallel you will have to remove the internal termination resistors A more de tailed explanation please find in chapter Connection of ISDN or system telephones in this Manual Operating the telephone system at an ISDN NTBA connection Connect the NTBAs of your ISDN connections to the S ports of your telephone sys tem which were set to external Please use an ISDN cable or as a substitute a net work cable An ISDN cable came along with your telephone system tiptel com 822 XT Rack and tiptel comPact 84 Up 4 each provide you with two jacks per S port It does not matter which of the two jacks is being used for connecting the NTBA The second jack however must not be used 20 Installation of the telephone system Connecting ISDN or S system telephones tiptel com 822 XT and tiptel comPact Up4 provide you with one jack per S port tiptel com 822 XT Rack and tiptel comPact Up4 Rack each have two jacks Usually with all wall mounted models telephones are being plugged in directly or are connected to ISDN wall outlets via installation cable while with rack mounted models wiring
54. dress information in the Internet connection status field and specified port e g 82 82 103 180 8080 Don t forget to forward this port to the local IP address of your telephone system in your internet access device Use of the standard gateway This function is only to be used if you want to reach the telephone system via another network e g the internet or when the telephone system should transfer information to another network e g a server application on telephone charges In this case the IP address of the external router must be entered in this field Note For these applications you should only use fixed IP addresses And you should disable the DHCP server integrated with you telephone system DHCP Settings Activate IP basic address DHCP If desired the telephone system can serve as a DHCP server for your network This means that the computers in your network no longer require a fixed IP address but are assigned one each time the telephone system starts The telephone system can assign IP addresses to the networked PCs as per the Number of clients entry e g 20 To use DHCP click on the DHCP server on box The computers that have been as signed an IP address by the telephone system are shown in the table below Enter the first IP address to be assigned in the DHCP IP basic address field Click on Save once you have made all the settings Note If there are terminals in your network with fixed IP
55. e Assembly order The following sequence must be observed when installing the system e Determine the ISDN wiring variants and appropriate cable e Wire the junction boxes e Installation location requirements e Wall mounting of the unit e Check and where applicable change the jumper settings e Connect the terminals e Connect the system to the NTBA and ADSL modem e Connect the system to the 230 Volts mains network 16 Installation of the telephone system Installation of the telephone system Removing the terminal cover The connectors of tiptel com 822 XT and tiptel comPact 84 Up 4 are underneath the terminal cover at the lower side of the system This cover is secured by one screw from the bottom side Remove this screw in order to remove the cover If you wish to re jumper the integrated S ports or Up ports and or you wish to set or remove terminal resistors in the telephone system you will have to remove the top cabinet Before removing the top cabinet you will have to disconnect the tele phone system from mains Please observe applicable safety regula tions in particular EN 60950 and VDE 0100 With tiptel com 822 XT and tiptel comPact 84 Up 4 underneath the terminal cover there are Phillips screws at the very left hand and the very right hand side Remove these screws Then you can lift and remove the top cabinet With tiptel com 822 XT Rack and tiptel comPact 84 Up 4 Rack at the sidewalls there are three Phillips
56. e If the subscriber is busy or does not accept the call within 15 seconds your voicemail box answers the call Action Pressing the key switches the voicemail box off All incoming calls are exclusively signalled on the subscriber s phone LED off gt your voicemail box is not active All incoming calls are exclusively signalled on the subscriber s phone Action Pressing the key activates the voicemail box If the subscriber then is busy or does not accept the call within 15 seconds the call is accepted by the voicemail box LED flashing gt new incoming messages available in the voicemail box Action Pressing the key activates the hands free mode and your voicemail box is called Refer to the Remote query chapter in the appropriate User s Manual for information on the functions of your voicemail system that are available now The hands free mode is not automatically activated when the handset is lifted Note If there are new incoming messages in the voicemail box it cannot be switched off This ensures that messages are always heard In addition the voicemail box may receive other calls during the query sub scriber is finally busy Voicemail box pick up The pick up option for the subscriber s voicemail box is activated here The status is indicated by the LED as follows LED on gt the voicemail box has accepted an incoming call Action Pressing the key activates the hands free mode and the call is picked up from the
57. e wants to be connected by pressing a number on his tone dialling MFV telephone This makes your system into a direct dial system In addition calls are removed from any available switchboard as the caller himself can connect to the desired contact A total of 9 target connections are possible each with an alternative target A connec tion target may occur several times here A classification can be made via the trans ferred names on the system telephone e g target 1 with number 50 and the name service target 2 with the number 50 and the name sales Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases e g in idle state or if the called target does not pick up the phone Settings The automatic switchboard can be entered in various ways This gives you the option of entering an automatic switchboard for several external MSNs In the same way you can activate various automatic switchboards depending on the time of day via the day night switching Automatic switchboard function The selected automatic switchboard is activated via this switch Select Language The position is announced in the holding loop depending on the position You stipu late the language for the position here Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements
58. e answering machine hangs up after a 3s delay If the target call number is busy the dialling is repeated three times at 3 minute intervals The other terminal now detects that there is a voice message via the Clip information in the call list Note In some cases the provider e g a GSM or LCR provider sends other terminal ringing although the other terminal has not received a signal In these cases the call message forwarding does not work The dialling of an LCR provider can be prevented by selectively dialling an external line dial 51 instead of 0 3 Call with voice message After receiving a voice recording a stipulated destination is dialled automatically When the target call number answers the OGM for message forwarding starts Au tomatic call x incoming message s please collect remotely repeat or if you have entered your own call number as identification automatic call from subscriber own call number x incoming message s please collect remotely repeat The OGM is fixed and in addition to the callers OGM It is possible to start remote access for the recorded message s during the message If the target call number is busy the dialling is repeated three times at 3 minute intervals If within the settable reminder period 5 60 min no remote access is carried out the answering machine calls the target call number again as a reminder Without remote access depending on the setting your answering machine make
59. e public exchange will be advised on the phone number of the access via the call shall be placed Any charges will be assigned to that phone number With CLIP being activated the called party will see this number on the telephone s display Please note Allocation will be stored for the first position of the sequence only Other entries are deleted Select Internal ports Outgoing MSN 10 1234567890123456789a 428322 Fax y 50 Analog50 428888 Zentrale v 51 Analog51 428888 Zentrale 52 Analog52 428888 Zentrale X 53 Analog53 428888 Zentrale 54 Analog54 428322 Fax 55 Analog55 42855667 Analogamt 1 56 Analog56 4289894 Analogamt 2 57 Analog57 428888 Zentrale 20 ISDN20 428888 Zentrale 21 ISDN21 428888 Zentrale Here you configure which telephone number will be signalled to the called party with outgoing calls At the same time you set which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls End Once you have finished the setup by using the configuration wizard you can already use your telephone system for placing and receiving calls Note The configuration wizard will now guide you to the main configuration of the telephone system see next chapter If the basic configuration is sufficient for you for the time being you may now close the b
60. e switchable to S internally or Sy or Up internally For the external So you can choose between a point to point and multipoint interface If you choose the multipoint interface you can additionally select layer 2 always active This setting is required by some public exchanges For a point to point connection it is additionally necessary to enter the basic number of the telephone system Enter the extension numbers for the point to point connection in the Entry MSN DDI menu Type Status For the external Sy you can choose between point to point and multipoint interface Layer 2 always active only with multipoint access If you have chosen a multipoint interface you can additionally define whether the connection to the switchboard shall always remain active layer 2 always active Thus the connection can be monitored via the switchboard With a point to point ac cess layer 2 is automatically always active CD external If a subscriber activates call forwarding to an external destination an external caller is normally diverted via a second voice channel B channel This has the following dis advantages however e The external destination receives CLIP information containing the call num ber of the telephone system and not that of the caller However you can correct this by having the service CLIP no screening unlocked by your telephone network provider Please note that this service is liable to pay costs The telepho
61. e system the system must be assigned an IP address and a network via the subnet mask By default the IP ad dress is set to 192 168 34 100 and the subnet mask to 255 255 255 0 In this menu you can change the IP address and subnet mask as required You re ceive additional information via the system s network name and the MAC address If you want to set up a new network you do not need to make the necessary chang es here If you want to integrate the telephone system into an existing network you have to change the IP address and subnet mask of your network The DHCP server should be deactivated for integration in an existing network Note The telephone system will automatically restart after a change System network name You can assign a name to your telephone system here to more easily locate it in a network Note The telephone system can only be addressed when using the integrat ed DHCP server or if the DNS server in the tiptel com 822XT is entered in the PC s network settings WWW port configuration server HTML pages are usually opened by stating the IP address via port 80 However if you want to use a virtual server for access to port 80 over the Internet you have to 100 Menu Network assign a different port to your telephone system s web server You can choose from three different ports here The web server is then addressed from the Internet with the telephone system s WAN IP address matches the local IP ad
62. e tariff zone The best fit ting tariff is determined for the assignment Example Tariff zone A 02102 Tariff zone B 02102428 For call number 090000000 tariff zone B is specified Timecontrol The time control permits the provider assignment to be switched in a time controlled manner First select the desired tariff zone Subsequently you can assign a provider for the individual days and times If you do not want to preset a provider for the se lected tariff zone you simply select the default provider Public holidays You can enter up to 30 holidays here These days are handled in the time control as Sundays Enter the days in the format dd mm e g 31 12 Note The sub menu Public holidays is identical between day night and LCR Data will have to be entered only once 59 Menu Settings Configuration examples Example 1 You want to call in Germany with Arcor but when calling Munich you want to use your standard provider Under Provider define Arcor provider name provider prefix 01070 Define two zones e Germany with the call number 0 e Munich with the call number 089 Select Germany as the tariff zone under Timer control Enter Arcor as the provider under time control for weekdays Saturdays and Sun days holidays Select Munich as the tariff zone under Timer control Enter the value default everywhere Example 2 You have already programmed your L
63. ea code e Enter Caller s area code 0031 e Select If criteria matches caller then Forward call to drop target e Under drop target select that subscriber who should pick up those callers e g a group Callers from abroad with VIP customers from that country In case you wish to forward calls e g from the Netherlands to a caller speaking the language At the same time you want a particular Dutch VIP customer to be signalled without that a m filter being applied Set up two filters e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s phone number e Enter phone number of your VIP customer as Caller s phone number e Set priority to 1 e Select If criteria matches caller then Use standard call distribution 53 Menu Settings This filter makes sure that your Dutch VIP customer can reach you as usual l e all calls from that customer will be distributed according to the call distribution set e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s area code e Enter Caller s area code 0031 e Set priority to 2 e Select If criteria matches caller then Forward call to drop target e Under drop target select that subscri
64. er the cost centre during the call on an ISDN telephone via keypad With tiptel 83 system you will only have to press the left cursor key and select the option keypad enter the code and confirm the entry tiptel 85 system support a menu guided operation and also supports a list with project codes cost centres Example for a three digit cost centre with the target phone number 90000900000 08080880080080860 55 Menu Settings Note This function can be used very comfortably with computer integrated telephony Use of project codes cost centres is supported by a huge number of CTI applications Call analysis software Remote access to call data The telephone system provides a special file to enable you to regularly query the call data This file is protected by its own password that you can configure here The que ry is usually made at hostname charges charges txt Hostname is e g 192 168 34 100 factory default The call analysis software MicroBX supports this format and can read these data automatically Charge printer server Your telephone system also has the option of sending charge data directly You can send these data to the network charge server Charge server This setting supports the TeKoWIN charge analysis software Enter the IP address for the PC that runs the TeKoWIN software The TeKoWIN application on the PC is ad dressed via the stated port Day night switching Note This menu i
65. er with 10 the second with 11 and so on 37 The configuration wizard The configuration wizard Start the web configuration by entering the identified IP address of the telephone sys tem in the address bar of your web browser followed by wizard e g 192 168 34 100 wizard As username and password enter admin each The configuration wizard allows you making the basic settings of the most important data i e distribution of external calls to the extensions as well as the assignment of the extension s telephone numbers to the numbers sent with outgoing calls im portant with e g charging In order to do so it uses fixed extension numbers being fixed assigned to the corresponding ports The telephone numbers 50 57 are fixed for the analogue extensions 1 8 For the internal S 2 the numbers 20 and 21 for the internal S 3 the numbers 30 and 31 and for the internal S 4 the numbers 40 and 41 are fixed The configuration wizard can also be used after changing these fixed telephone numbers of course this is possible in the normal configuration It will then also show you the modified telephone numbers But please observe warning messages in this context The wizard detects whether the S ports are set to external or internal Country setting In order to comply with country specific settings you must select the required coun try Country Phone type Entry of phone numbers Assignment of telephone numbers End tiptel Setting of c
66. ese 21 Tiptel com 822 XT und tiptel comPact 84 Up 4 21 Tiptel com 822 XT Rack und tiptel comPact 84 Up 4 Rack 25 Connecting analogue terminal devices eee 26 Tiptel com 822 XT und tiptel comPact 84 Up 4 ssesessess 26 Tiptel com 822 XT Rack and tiptel comPact 84 Up 4 Rack 28 Connecting Up system telephones sesee 28 Connecting the telephone system to a network 29 Connection your telephone system to mains sseeeese 29 Testing the connection u nennen 29 Table of Contents Configuration access sccsseessseeessseeeesseeeesseeeesseeesesneeseseesenseeeeseneesesneeeesees 31 Changing the IP address via the telephone sees 31 Direct connection to a compulter sssssee e 32 Web configuration access emen 32 Troubleshooting Ana el ette mee de e 33 Necessary settings in your web browser all operating systems 34 Network settings in Windows 7 e ee 34 Network settings in Windows XP ssssseeme 36 The configuration wizard 1eeeeeeeeee essen eene nnne nnn 38 Country setting 2 3 O rer cun 38 Configure the external connection seeenenene 39 External telephone numbers an call distribution for the S ports 40 Assigning the telephone number for outgoing calls
67. ettings This defines the main settings for the telephone system Settings This menu plays a global role as you can enable or disable the basic functions of the telephone system Please use the online help as it might be more up to date as this User s Manual in particular when the firmware of the telephone system had been updated User name Here you can enter a new user name for the administrator The factory pre set user name is admin Password Here you can enter a new password for the administrator Please re enter the new password in the second entry field as confirmation The factory pre set password is admin Voicemail system Your telephone system supports the optional internal tiptel VCM Module included in tiptel comPact models The individual voicemail boxes personal answering machines are assigned in the subscriber menu Charges per pulse The transmission of charge information at the analogue ports is realised via charge pulses Each pulse corresponds to a certain amount which has to be defined here If the rates are obtained from the exchange in the form of units the base unit value has to be entered here This means that the value of one charge unit from the exchange is identical to the value of one charge pulse Note Charge pulses will only be transmitted if AOCD has been enabled Time for delayed call forwarding Each subscriber may programme a delayed call forwarding for his her internal tele ph
68. even un derlined by our certification according to DIN EN ISO 9001 If however problems occur or you have questions on operating the device please contact your local dealer Guarantee Please contact your local dealer or importer for details of guarantee for non EC countries Within the European Community the following guarantee regulation applies Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device Tiptel com GmbH will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit Initially the purchaser shall have only the right of subsequent performance Sub sequent performance entails either repair or the supply of an alternative product Exchanged devices or parts shall become the property of the authorised dealer If the subsequent performance fails the purchaser can either demand a reduction in the purchase price or withdraw from the contract The purchaser shall notify the dealer immediately of any defects found Proof of the guarantee entitlement shall be furnished by standard proof of purchase receipt or invoice The guarantee entitlement shall expire if the purchaser or an unauthorised third party interferes with the device Damage caused by inappropriate handling operation storage or by force majeure or other external influences shall not be covered by the guarantee The gu
69. frastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting ISDN or system tel ephones Connect the S port of your telephone system to the patch panel and connect the ISDN or system telephone to the network outlet in the corresponding room At the telephone you will have to install a termination resistor In case you wish to connect two ISDN telephones to one S port please use a two port ISDN switch without termination resistors and connect this switch to you tele phone system Connect both jacks of the switch with the two jacks of the patch panel and the connect the telephones to the corresponding network outlets At both tele phones you will have to install a termination resistor and the termination resistor at the telephone system s S port has to be removed Your specialist dealer can provide you with termination resistors Which can be plugged into the network jack and which have a jack for connecting the telephone cable 24 Installation of the telephone system Tiptel com 822 XT Rack und tiptel comPact 84 Up 4 Rack Connect one of the two jacks of one the S ports set to internal with a patch panel by using a network cable Connect the ISDN or S system telephone to the correspond ing network wall outlet by using the cable which came along with your telephone In case the cable length to the telephone system exceeds 10 m you will have to install a terminati
70. functions like room monitoring hands free or an nouncement can be activated remotely The functions hands fee and room monitor ing are protected by PIN Control is activated by the following key sequences Room monitoring with p PIN n MSN of the system telephone 8 86 pppp nn Hands free with p PIN n MSN of the system telephone 8B6 pppPp nn Announcement with n MSN of the system telephone 68e0nn 81 Menu Subscriber Here you can enter the necessary PINs If you wish that function to be disabled just leave the field empty PIN for hands free mode You can define a 4 digit PIN for hands free operation here The default value is 0000 PIN for room monitoring You can define a 4 digit PIN for room monitoring here The default value is 0000 Assignment of the functional keys Status CO line access For this function the LED indicates whether a CO line is available for an external call Those external S connections that have been assigned to the subscriber will be tak en into account It is therefore possible that no external line is available even though not all external S connections are busy e LEDon gt no CO line available Action none e LEDoff gt an external line is available Action pressing the key activates the hands free mode and provides a CO line external dialling tone after standard exchange connection The hands free mode is not automatically activated when the h
71. gned and the exchange dialling tone can be heard after dialling O and the call is aborted after dialling the next digit this normally indicates that MSN is incorrectly programmed in the terminal Check whether the correct extension number is pro grammed for the first MSN Consult the User s Manual for your ISDN terminal No incoming external calls possible e lf you hear a message that the subscriber s line is temporarily unavailable check the connecting cable between telephone system and NTBA and replace it if nec essary If this does not solve the problem check if your multipoint connection is functioning properly by doing the following e If the telephone system is connected to a multipoint interface remove the system plug from the NTBA and plug the NTBA mains plug into a functioning mains wall outlet Take an ISDN terminal and plug it into the NTBA If you hear a dialling tone in the receiver of your ISDN terminal the multipoint interface is functioning properly and the fault can only be within the telephone system or the wiring be tween NTBA and telephone system Check the S ports of your telephone system If the S interfaces are functioning properly it is highly likely that there is a problem with the wiring Please contact the company that installed your telephone system 105 Troubleshooting Note For further questions please contact your specialist dealer who may al so provide remote servicing The Tiptel com GmbH
72. h is otherwise needed is obsolete The cable length for each telephone must not exceed 10 m 25 Installation of the telephone system Notes ISDN terminal devices need a corresponding internal telephone num ber in order to operate In order to programme this you will have to con figure the desired extension number which has been also configured in the telephone system as MSN in the telephone factory pre set are for the internal port S 2 the telephone numbers 20 and 21 for S 3 the tele phone numbers 30 and 31 and for S 4 telephone numbers 40 and 41 How to programme those numbers in the telephone can be found in the telephone s User s Manual Connecting analogue terminal devices All models comprise eight analogue extensions for connection of analogue terminal devices such as analogue telephones answering machines or fax machines With tiptel com 822 XT and tiptel comPact 84 Up 4 connection is done by using tele phone installation cable with corresponding analogue telephone wall outlets tiptel com 822 XT Rack and tiptel comPact 84 Up 4 Rack have been designed for in tegration in an existing network cable infrastructure Here also the connection of ana logue terminal devices is done via RJ 45 jacks in the telephone system So connection of analogue terminal devices is different between models for wall mounting and models for rack mounting Tiptel com 822 XT und tiptel comPact 84 Up 4 Below the lower cover there is a screwi
73. he file OGM and upload it to the telephone system via the web interface In this format OGMs with a maximum length of 15 minutes can be uploaded Note If you wish to speak the OGM via a telephone use the relevant function in the remote control File selection Select the desired audio file here Then start the transfer via the web interface You will then find the OGM with the same name in the OGM selection menu Changing the name Here you have the option of changing the file name First select the OGM you wish to rename Then enter the new name After confirming the change the OGM will be stored with the new name Playback delete Here you have the option of having the OGM played back to you To do this the OGM is transferred from your telephone system to your PC Since this is a WAV file the audio player program will generally launch automatically Memory full OGM Here you have the option of selecting a special OGM to be used in the event of the voice box memory being full The OGM will be activated automatically by your sys tem End message You can restrict the recording time allowed for each caller Select the OGM here that the caller is to hear after the allocated recording time has elapsed Settings Remote control You can also configure or listen to your voice box via telephone It is controlled via an MFV DTMF enabled telephone You can access remote control mode under the fol lowing conditions e You ca
74. he left OFF No connection ON Connection active LINK ACT FLASHING Data being transferred LED on the right OFF Transfer rate 10 Mbps ON Transfer rate 100 Mbps Description of possible malfunctions A number of possible errors and suggestions how to resolve them are listed below An analogue terminal cannot be called Pick up the receiver of the terminal If you hear a special dialling tone the call for warding feature is enabled Deactivate this feature and check it again 104 Troubleshooting Analogue terminal with no dial tone The terminal is probably faulty Pull out the plug of the terminal and plug it into a functioning extension If the terminal does not work for this extension either contact your local dealer to replace the device If the terminal functions at the new extension either the analogue connection is faulty or there is a problem with the wiring Please contact the company that installed your telephone system An ISDN terminal cannot be called Pick up the receiver of the terminal If you hear a special dialling tone the call for warding feature is enabled Deactivate this feature and check it again Check whether you have programmed an MSN in the terminal Consult the User s Manual of your ISDN terminal for information on querying and programming an MSN ISDN terminal cannot conduct external calls If no external calls are possible although the relevant authorisations have been as si
75. hich WWW pages are transmitted over the network Communication connection between two telephone system subscribers Internal connections are toll free Internet Protocol TCP IP Transmission on Control Protocol Internet Protocol for Internet data communication IP stands for Internet Protocol An IP address contains four numbers separated by dots and is used to identify an individual distinct host computer in the Internet Example 192 34 45 8 ISDN stands for Integrated Services Digital Network Dialling process using special features in the network operator s exchange Interconnection of a maximum of three subscribers to conduct a conference Local Area Network Local network between computers for exchanging data or joint use of drives or printers Least Cost Routing Automatic selection of the network operator offering the cheapest rate Light emitting diodes or indicator lights making it possible to monitor the status of the system or individual terminals Is saved firmly on the card and is distinct across the world It is a unique serial number for a network card Changing between two calls using the key The subscriber on hold hears a hold tone or music 119 Mbps multipoint interface DTMF MSN NAT PAT Extension Network NT PIN Port PPP Programming tone protocol S Bus Appendix Megabits per second Measuring unit for data transfer rate bandwidth e g in networks
76. hin your telephone system the caller hears music while on hold Otherwise the caller hears the announcement of your network provid er Note To transfer an external call to another external subscriber the call hold ing external off setting is required A three party conference cannot be set up with the call holding exter nal on Call holding external is only available with a point to multipoint con nection Music on Hold MOH It is possible to place external or internal calls on hold within your telephone system In this case the caller on hold hears the internal music on hold The following set tings are available for this function 47 Menu Settings Off no music played while call is on hold Int internal MOH is played back when a call is placed on hold wav the melody uploaded via the web interface is played when call is on hold see Uploading To listen to the recorded music press the key code 900000 for any desired exten sion Note In order to allow problem free functionality it is recommended to use the following data format PCM 8 kHz 16 bit mono If the existing file is available in a different format it is possible to convert the file e g by using the sound recorder in Microsoft Windows To do this start the sound recorder via Start Programmes Accessories Enter tainment Sound recorder depending on the version of the Microsoft operating system
77. ile e g day night break etc Activating individual profiles on off Here you can switch individual profiles on or off The activated profiles are available for selection on the corresponding configuration pages Switching between profiles either takes place using the system buttons on the system telephone through the web interface or the time control Activated profile Here you can activate the desired profile Timecontrol Here you can activate the time controlled switching of profiles Day Night switching web configuration Here you can set the authorisation to select a profile over the web For this select the desired subscriber After dialling using the subscriber access data the subscriber is available on the relevant menu Timecontrol Using the time control you can switch between the various profiles for day night switching Manual switching is retained until the next time for switching 57 Menu Settings You can enter up to six switching times for each day of the week At the switching time the selected profile is activated for day night switching Public holidays You can enter up to 30 holidays here These days are treated in the time control as Sundays Note The sub menu Public holidays is identical between day night and LCR Data will have to be entered only once LCR Note This menu is only available when it has been enabled in the Settings menu LCR least cost routing
78. ill find the instructions by looking for keywords such as Remote Access or DynDNS Configuration via ISDN You can either establish the connection via one of the internal ISDN ports or external ly via the public exchange Note First you will have to make sure that your ISDN interface card adapter incl CAPI driver has been installed correctly Install a dial up network and select your ISDN card adapter under new connec tion Simply enter the preset call 99 as the call number without a dialling code User name and password are identical with the LAN configuration admin admin as factory default For security the telephone system uses a separate IP address for each PC for its own web configuration interface The IP address you will have to enter in the address bar of your browser you will find in the dial up settings of your computer un der Server IP or a similar headline Remote configuration via ISDN The telephone system has only been installed at the customer s site but the configu ration is faulty or even not existent Ask the end user to enter the key sequence 0000000000L at any telephone or 9000000000 ata point to point ISDN access unlock remote configura tion service During the next 15 minutes you may log in to the customer s telephone system via an ISDN adapter You can use any of the customer s phone numbers In this case user name and password are the factory default settings admin Admin You may want to set
79. in the PPP data service menu After connection setup you can configure the telephone system as usual via the web browser The subscriber authorisation for dialling in by remote data transmission is set here The dialling in process is then realised via the MSN which has been assigned in the set up service menu To prevent unauthorised access the dialling in process is se cured by the user name and the password of the individual subscribers Additional limitations can also be activated here Dialling in control To increase the system security even more it is possible to activate the dialling in control in this menu The telephone system now additionally verifies whether the CLIP information transferred corresponds to the data entered under phone number 1 5 Note Please consider the lower speed 64 kbps of an ISDN connection Transferring large data volumes can take quite some time Voice box With the optional voicemail system you have the facility for setting up a voice box for each subscriber Note A tiptel VCM modul must be installed to see this menu Activate voice box for an user Subscriber You can set up a voice box for each subscriber in your telephone system Select the subscriber you wish to set up a voice box for here 87 Menu Subscriber Voice box function Activate the voice box for the selected subscriber here Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours A
80. internal dialling tone can be heard A certain extension or an external sub scriber can be called via DTMF All authorisations correspond to your subscriber configuration Even keypad func tions such as call forwarding via the key sequence O destination are possi ble If you are using a tiptel VCM Module you may also directly reach and query your personal voicemail box Note This service has to be configured in advance under Set up service Call back number If you already know which external connection should be used to dial into the tele phone system e g calling the telephone system with a mobile phone it is recom mended to enter the appropriate call number in this menu If this phone number is transmitted as CLIP data access to the telephone system will be available after the dialling in process In this case it is not necessary to enter the PIN code PIN A four digit PIN code has to be entered here You will hear a request tone after dial ling up the telephone system Now enter the four digit PIN plus e g 12342 The 7T Menu Subscriber correct entry is confirmed by a confirmation tone You will then hear the internal or external dialling tone When the dialling tone can be heard DTMF detection is activat ed Via DTMF you can now dial another extension or an external subscriber With ac tivated callback the connection will be cut automatically after the confirmation tone and you will receive a call back t
81. ion system here to provide better clarity Phone number The information system is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages You can record the welcome message and the 9 information messages here The caller can use the 1 9 buttons to select an OGM during the welcome message You can switch to another information message from inside any message by pressing the relevant button The welcome message can be played again by pressing the 0 digit button Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs from the table shown 99 Menu Network Menu Network Your telephone system has 4 Ethernet jacks that are connected to each other by a switch The telephone system provides the following network functions e A web server to configure the telephone system via a web browser e ADHCP server to automatically assign IP addresses Network settings Settings IP address subnet mask and MAC address In order for the network to communicate with the telephon
82. is usually done by using network installation cable at a patch panel Connec tion of ISDN or S system telephones usually is different with wall mounted and with rack mounted models Tiptel com 822 XT und tiptel comPact 84 Up 4 Take the ISDN cable which has 8 pin western plugs at both ends Connect one end to the second S port from the left at your telephone system Connect the other end of the cable to your ISDN or system terminal device In case the ISDN cable to your terminal device is longer than 10 m you need to install a termination resistor at the telephone Your specialist dealer will provide you with termination resistors which can be connected to the network outlet to have a jack for connect ing the telephone cable Bi In case you do not want to use the first S port of your telephone system for an exter nal ISDN connection you can jumper this port to internal and then connect another ISDN or system telephone Notes ISDN terminal devices in order to operate a corresponding internal tel ephone number For this the desired and in the telephone system con figured extension number has to programmed as MSN in your tele phone as factory default for the internal S port extensions 20 and 21 have been pre configured For programming MSNs to the telephone please read the telephone s User s Manual At one S you can operate up to eight ISDN telephones up to two ISDN phones without external power supply may be used It is rec
83. iting without accepting it QO Trace subscriber MCID 80 Parking a call QO0000 n O nn 2 digit park number Reconnecting a parked call 6806 n O nn 2 digit park number 111 Appendix Flow chart outgoing calls Outgoing call external Exchange authorisation No No credit re maining Dialling blocked e g using line key or spe cific port allocation selective ex change con nection LCR if activated 112 Appendix Flow chart outgoing number transfer Outgoing call external Caller s number Forwarded Caller f an external call is forwarded for a certain sub scriber in administrator mode under Subscriber settings Authorisations you can choose be tween transmitting of call numbers from Device and Caller To transmit the call number of the caller CLIP number screening must be applied for with your network provider Call number as per Individual call input number n the personal subscriber configuration under Settings Outgoing number you can enter any call number e g Service 180 numbers To transmit a call number that is not available from the network provider for this connection CLIP number screening must be applied for with the network provider 113 Appendix Call number as per B channel table or first MSN of LCR the connection ERE f an external call is establi
84. k The phonebook may be saved here in CSV format You may import these data to Out look Express by using the import option of that programme Upload phonebook The phonebook may be transferred from your PC to the telephone system You may also transfer a phonebook which has been exported from Outlook Express to your telephone system In order to be able to do this you have to choose the text file for mat You may only export the items name and phone number Special characters are not allowed in the telephone book and will be deleted or replaced during the import session Delete phonebook By clicking the button Delete the phonebook will be deleted Back Back to the phonebook menu Call filter This chapter is a brief instruction how to use your call filter Create Call filter Your telephone system can manage up to 100 call filters Each call filter may be as signed to a phone number MSN DDI or to all calls A call filter will be created by clicking Create Select call filter The call filter you wish to configure has to be selected here In case you wish to cre ate a new call filter you may select subscriber New Delete call filter Click Delete next to the selection in case you wish to delete a call filter Name The name for the call filter has to be entered here Filtering of incoming calls via following phone number MSN DDI of the telephone system Select All in case you want the fi
85. lephone system e CLIP and or CNIP function Telephones that can display the caller s number and or name Note Pulse dialling telephones are NOT supported ISDN telephones Telephones that can be operated on S ports according to Euro ISDN standard DSS1 For this function ISDN telephones require the associated internal subscriber number MSN The input procedure is described in the User s Manual for the ISDN tele phone 14 First start up First start up This telephone system has been designed as a Plug amp Play device i e after connect ing the terminals connecting the telephone system to the mains supply and switch ing on the power supply the system is ready to use There is a difference between configuring the telephone system e g by an adminis trator and configuring by individual subscribers The administrator defines subscrib ers by assigning call numbers Using this call number or the user s name and a password e g set call forwarding the subscriber can edit personal settings via a browser The administrator also defines the extensions for signalling and which ex ternal MSNs are available Your telephone system has the following factory default settings the following list is not complete and only gives the settings relating to the initial functional test e External S configured for Euro ISDN point multipoint and PP connection DSS1 e S Port 2 and 3 are configured to an internal S via hardware ju
86. lephone system the power supply MUST NOT be interrupted Should the update fail please contact the support team of Tiptel com GmbH Loading configuration data This menu is used to transfer the current configuration data to your telephone sys tem After a data backup select the configuration file extension in cfg on your PC Note After loading new configuration data the telephone system will auto matically be restarted When transferring the data to your telephone system all call data records will automatically be deleted Loading WAV file for music on hold It is possible to record an audio file in WAV format and to save it in the telephone sys tem For recording or converting you can use the Sound Recorder of your Windows PC to be found under Start Programmes Accessories Entertainment Sound recorder depending on the version of the Microsoft operating system Set the volume under Modify Audio Properties In case you would like to change the volume later you can use the corresponding function in the Effects Menu After completion of your recording it is recommended to convert it to the following data format PCM 8 kHz 16 bit mono Then you can save the recording and transfer it via the web interface to the telephone system The length of the recording must not ex ceed 90 seconds Note The volume will be determined by the generated wave file You may want to adjust the volume by using the
87. ll from an external location and the outgoing MSN of your telephone is identical to the QRC number on your answering machine e You have activated the remote access via 930 function An internal call on 930 goes directly to the remote access The answering machine is selected by the callers outgoing MSN subscriber 50 calls the 930 gt subscriber 50 s answer ing machine moves to remote access 89 Menu Subscriber e n configuration you have activated the remote access and entered a remote ac cess code After a call you can now enter the remote access code during the OGM to enter remote access mode QRC Quick Remote Control The QRC quick remote access number allows you to carry out remote access ex ternally without entering the remote access code For example if you have entered your mobile phone number and call the answering machine from your mobile you are recognized as being authorized for remote access and can start up remote access without entering the remote access code It is not possible to enter an internal sub scriber call number You can use the remote access via 930 function to remotely control your answering machine internally Remote control using 930 You can activate a simple remote access to your answering machine here After acti vation and calling 930 you can directly enter remote access for your answering ma chine Authentication occurs via the outgoing MSN of your telephone Remote access code The
88. ll have to disconnect the telephone system from mains Please observe applicable safety regula tions in particular EN 60950 and VDE 0100 Changing of jumpers on the main board Lr m E a a Dr E a N qup S extern LILILS E MI On the main board for ports S 2 und S 3 you will find one below the other for each port two long 12 pin multi pin connectors Each multi pin connector depending on factory settings is connected with a jumper Set this jumper on the lower multi pin connector to the RJ 45 connectors if you wish to set this port to S external i e for connecting it to an NTBA of another ISDN connection Set this jumper on the upper multi pin connector if you wish to set this 18 Installation of the telephone system port to S internal i e for connection of ISDN or S system telephones With the right hand jumper you set the status of S 2 with the left hand jumper you set the status of S93 Note Port S51 is unchangeable set to external port S 4 is unchangeable set to internal These two ports cannot be changed Above these multi pin connectors you will find for each port a small 4 pin multi pin connector In case these pins have jumpers as shown above the termination resistor within the telephone system is installed Remove these jumpers if you wish to remove the termination resistor The jumper on the very right hand side sets the status of S 1 the one right next to sets it the status of S 2
89. lter to verify all incoming calls Select a phone number MSN DDI of the telephone system in case you want the call filter only to verify callers who are calling this particular phone number MSN DDI of your tele phone system 51 Menu Settings Exception phone numbers MSNs DDIs of the telephone system Only enabled in case you selected All first You may define up to 3 phone numbers MSNs DDIs of your telephone system as exception not to be verified by the call filter Filter criteria e Caller without number Call is being received without a phone number transferred e Caller without number except 3 1 kHz audio Call is being received with out a phone number transferred Caller with identification 3 1 kHz e g origin from the analogue telephone network will not be filtered e Number suppressed Call with identification Restricted e Caller s number Here you may enter up to 10 phone numbers the filter function shall apply to e Area code of caller Here you may enter up to 10 area codes the filter func tion shall apply to Remark The filter can only work orderly if your telecom provider supports the needed features Caller s number Enabled only in case you selected Caller s phone number first Here you may enter up to 10 caller s phone numbers the filter function shall apply to Area code of caller Enabled only in case you selected Caller s area code first Here you may enter up
90. mperatures below 0 C or above 40 C with strong concussions or vibrations o industy environment The device has been designed for wall mounting the device must not be covered and must have a distance of at least 10 cm to any other objects this of course does not apply to the module During a thunderstorm you should neither use the phone nor connect or disconnect any cables Danger of an electric shock when a lightning hits the telephone network Unauthorized removal of the telephone system s cover or inappropriate repairs may result in hazard for the user When disposing of the device all applicable national laws and regulations must be obeyed In case of a power outage emergency calls cannot be made without a UPS For exceptions to this rule please see the User s Manual of your device Dial locks may block emergen Cy calls Install all connection cables with care so that no tripping hazards result from the in stallation Connection cables may not be bent excessively pulled or stressed me chanically Connection cables may only be installed inside of buildings ISDN connections data and audio ports are SELV circuits and may only be connect ed to circuits which are also SELV themselves With any malfunction the power cord must be removed from the wall outlet and all tel ecommunication cables must be disconnected 00000 FXO lines external analogue lines may not be connected to the public telephone network in
91. mpers The sub scribers MSNs 20 21 and 30 31 are preset e The internal S is configured for the Euro ISDN multipoint interface Subscribers MSNs 40 41 are preset e The analogue extensions 1 8 are assigned to subscribers 50 57 e All subscribers have international exchange authorisation e Standard exchange connection with the digit e Charges are only displayed on ISDN terminals not on analogue terminals e The PIN is preset to 0000 e The Ethernet address is preset to 192 168 34 100 e The subnet mask is preset to 255 255 255 0 e The basic DHCP address is 192 168 34 100 e The username password for the web based configuration is admin admin Note To enable full functionality of your ISDN terminal units you will have to assign MSNs to them For details on assigning those MSNs please consult the User s Manual for your ISDN terminal unit 15 First start up Mounting of the System The tiptel com 822XT tiptel comPact 84 Up4 can be mounted on the wall The re quired distance between screws is 200 mm The tiptel com 822XT rack tiptel comPact 84 Up4 rackis a 19 inch rack unit de signed for installation in 19 inch cabinets The system is two units in height During assembly ensure that there is adequate air circulation Tools required e Percussion drill with 6 mm masonry bit e Various screwdriver sizes e Side cutting nipper strip insulation pliers crimping pliers for US type phone plugs where applicabl
92. nctions available in your voicemail system please refer to the Remote query chapter in the corresponding User s Manual e LED flashing gt The voicemail box is full and the voicemail box has been deactivated or set to the announcement only mode if outgoing message 1 has been programmed as announcement only Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted It is necessary to delete incoming messages For infor mation on the functions available in your voicemail system please refer to the Remote query chapter in the corresponding User s Manual Free macro key This setting allows the user to free up the corresponding function key for individual assignment In contrast to the abovementioned system functions the assignment de termined by the user is only saved in the telephone and has to be re entered if the device is exchanged Recording You can record the current call by pressing this function button 86 Menu Subscriber Remote dial in The dialling in process of your telephone system enables you to log on to your tele phone system externally via ISDN and to access the configuration user interface Note Please make sure that your ISDN adapter and CAPI driver have been configured correctly Install the PPP data service for an external MSN and use a dial in connection with the settings indicated
93. nd the centre F coded jack and the second extension will be connected to pins 1 and 2 of the lower screwing terminal bar using the right hand F coded jack Note In other countries instead of TAE type outlets other standards are being used for wall outlets Connection by using network cable In case you have a network cable infrastructure with patch panel close to the tele phone system and you have network wall outlets in your rooms you can also use this wiring for connecting analogue telephones To integrate analogue extension in your patch panel wiring below the telephone system you should install a universal wall socket Connect the two wires of an analogue extension at the screwing terminal bar at your telephone system by using an installation cable with terminals 4 and 5 of the wall socket Now you can connect the jack of the wall socket with the jack on the patch panel 406400000 Note By using the circuit as explained above the two centre wires of the patch cable and thus also at the telephone are being used This is cor rect with most telephones A few telephones however do not use the centre wires but instead are using the wires right next to those wires to the left and the right If this is the case with your analogue telephone you must use terminals 3 and 6 of your outlet instead of 4 and 5 27 Installation of the telephone system Tiptel com 822 XT Rack and tiptel comPact 84 Up 4 Rack With these models the an
94. ne system supports this service by the option to pro gramme any outgoing telephone number e Two voice channels are occupied and therefore are no longer available for other calls 64 Menu Ports e f no further voice channel is available for call forwarding forwarding cannot take place If the CD external function is activated the call forwarding is carried out directly by the external line The disadvantages described above no longer occur However this service must be enabled Note This service is not supported by every telephony network provider When more than one subscriber is being addressed external CD will not be carried out In this case call deflection is being carried out via the second voice channel B channel This makes sure that despite a call deflection is carried out all other extensions will continue ringing Basic number only point to point connection For a point to point connection it is additionally necessary to enter the basic number of the telephone system Enter the extension numbers for the point to point connec tion in the enter MSN DDI menu With this telephone system DDIs must not be identical with the internal phone num bers extension numbers You can however programme it this way Operator In this menu you can select one subscriber for the switchboard function The follow ing calls will be routed to this subscriber e calls for a DDI MSN which has been assigned to no intern
95. ng terminal bar for all eight analogue exten sions P1 to P8 Here you can connect telephone cable with the other end connected to a telephone wall outlet In Germany for this purpose telephone outlets in TAE technology are being used As TAE outlets usually outlets with three jacks using NFN or NFF coding are availa ble N jacks are used for answering machines fax or modems F jacks are used for telephones With an NFN outlet the connectors are in a series circuit This type of outlet is being used in case there are two terminal units answering machine fax or modem and a telephone are being used With an NFF outlet the left hand jack is N and the centre jack is F coded for a sec ondary device and a telephone at one extension and the right hand side F coded jack is meant for a second telephone of another extension 26 Installation of the telephone system For each analogue extension there are two connectors on the screwing terminal bar of your telephone system So for each extension you will need two wires of the ca ble Since there are telephone or network installation cables available with 4 8 12 and 20 wired you can also use one cable for a number of extensions At the TAE outlet both wires will be connected to pins 1 and 2 of a screwing terminal bar at the top of an NFN outlet With an NFF outlet the first extension will be connected to pins 1 and 2 at the top screwing terminal bar using the left hand side N coded a
96. ngs Emergency numbers Your telephone system provides a list for phone numbers that can also be dialled if authorisation for external calls has not been enabled Up to 10 numbers of external subscribers with 24 digits each can be entered This ensures that police fire bri gade or other emergency numbers can be called from every extension Call data Your telephone system has convenient features for logging call data The telephone system stores up to 1000 data records This is a first in first out system Attempted outgoing calls are not listed Attempted incoming calls are listed When signalling several subscribers only the first subscriber on the list is displayed e The following call data of external calls is logged e date and time of the call e call duration in hours minutes and seconds e call direction coming going e phone numbers of the telephone system e phone number of the external subscriber e Subscriber who placed or received the call e charges if transmitted by the exchange office e cost centre Note The call data can be exported in the form of a table in CSV format and can be edited with a suitable programme The cost centre must be stated before dialling or during the call using the digit se quence QOO digit number 00 12 cost centre followed by the actual phone number and the outgoing call prefix when stating the cost centre before dialling With tiptel com 411 and tiptel com 811 you may ent
97. nounce ment rnm 117 Appendix Explanation of terms Exchange connection Method of setting up an external call A distinction is made between manual Exchange tone Call waiting tone Point to point connection AOCD AOCE Busy tone B channel Clients DDI DHCP Service identification D channel DMZ DNS Downstream automatic destination and VIP exchange connection Network operator s dialling tone Possibility to dial an external subscriber number Different signals are used for internal and external waiting calls This type of connection is also referred to as point to point operation PP Point to point connection also allows you to connect a telephone system to the S basic connection It is possible to directly dial the destination subscriber on this connection refer also to DDI Transferring charge information during the call Transferring charge information at the end of the call This tone indicates that the line of the destination subscriber called is busy or that there is no free line to establish the connection lane occupied Refer to S interface Computers or users who are connected Direct Dialling In This is a call number that is added to the system s call number in order to reach the person required also referred to as direct dial number The DDI does not have to but can be the same as the subscriber internal number Dynamic Host Configuration Protocol DHCP serve
98. nt it is not possible to place a call with costs 80 Menu Subscriber System telephone Your telephone system supports the tiptel 82 83 and 85 system system telephones An individual MSN has to be entered in each system telephone for identification pur poses If several MSNs are entered only the first MSN will be used for identification The system functions are configured using the web configuration interface of your telephone system First determine the desired system telephone using the MSN subscriber option Afterwards system functions can be assigned to the function keys The allocation of the functional keys cannot be modified by the user of the tele phone Exception select the free macro key option Selection of subscriber Select the subscriber for whom you want to configure the system telephone Your telephone system will already show all system telephones detected with their desig nations Select system phone Select the model of the system telephone Copy Functional keys Here you can copy current settings of one subscriber to other subscribers In order to be able to do this select the desired subscriber in the selection filed with more than one subscriber just hold down the CTRL key and then click the Copy button Labelling field You can print out the telephone labels fields for your system telephones with the print function Remote control of system telephones With your system telephone
99. nterface Functions Modify or Add enable you to change existing records or create a new entry You search for a name in the telephone book by clicking the Search button If you enter only the phone number the record for that phone number will be searched By clicking the Delete button selected entries will be deleted Clicking the button Transfer will have selected entries transferred to the speed dial directory Phonebook control The telephone book may be controlled via an ISDN or TIPTEL system telephone In order to be able to display it your telephone must support Display info while in the dial state In that dial state selection is carried out via the number keys of the tele phone The buttons have the following functions e Open telephone book Dial 7 e Search for entry Enter letters via the number buttons e Delete letters Q button e Insert letters 6 button e Switch between searching and scrolling Press 1 button e Scrolling or O button e Start dialling Press O button Note With tiptel 82 83 system telephone it is also possible to use the cursor keys to control the telephone book System telephone tiptel 85 system support menu guided control of the telephone book Service In the upper right corner on your screen you will find the tab Service By clicking this tab you will see a sub menu which provides you with administration settings for the telephone book 50 Menu Settings Save phoneboo
100. ntry in which you want to use it This is done either through the Configuration Wizard or in the main configuration at the point Ad ministrator gt Settings gt Settings gt Setting of country 11 Interfaces Interfaces The telephone system has the following ports How to connect tiptel com 822XT tiptel comPact Up4 Wi tiptel com Track How to connect tiptel com 822XT rack tiptel comPact Up4 Rack ISDN ports e 1 External Connection to a point to point or multipoint interface according to Euro ISDN DSS1 e S 2andS 3 variable Internal connection to multipoint interface for ISDN devices according to Euro ISDN DSS1 external Connection to a point to point or multipoint interface according to Euro ISDN DSS1 e S 4 internal Connection to a multipoint interface for ISDN devices according to Euro ISDN DSS1 Note When using the optional UPO A4SO Module 4 additional ISDN ports are available Please refer to the assembly instructions for the tiptel com 822 4S0 Up0 Module 12 Interfaces Analogue ports The system comprises 8 a b ports for various analogue terminals This means that you can connect analogue telephones cordless phones answering machines and fax machines tiptel com 822XT e The connection cables have to be linked with the connecting terminals tiptel com 822XT rack e The analogue terminals are connected via RJ 45 plugs Only the two central con nections pin 4 and 5 a
101. o the entered number see below Call back In order to register the charges incurred when dialling in e g for employees with remote access a callback can be activated This callback is then made to the tele phone number entered above When the transferred CLIP information matches the phone number the call is not accepted The callback is initiated within 15 sec Note The exchange authorisation for the corresponding subscriber must be activated for a callback Subscriber Note As an administrator simply select the desired subscriber in the adminis trator menus see previous chapter Then you will see additional menu items on the left edge of your screen inter alia also sub menu Sub scriber Each subscriber can change his her settings with his her user name and password The subscriber settings can be accessed provided that the subscriber logs on the telephone system with his her user name Settings Automatic CO line access After picking up the handset the telephone system will automatically initiate a stand ard exchange connection i e the telephone system dials O for you If a free CO line is available you will immediately hear the external dialling tone If all external lines assigned to the subscriber are busy you hear an internal busy tone An automatic exchange connection is only executed for the first connection attempt For further connection attempts for example for an inquiry call the internal
102. ommended to use only two tele phones since at each S bus there are only two channels lines available at any one time This means that only two devices are able to telephone at the same time If you wish to connect more than one ISDN telephone you can use an ISDN switch or install an S bus with corresponding cable Note At each S port you can only operate one single system telephone 21 Installation of the telephone system Connecting several ISDN telephones by using an ISDN switch ISDN S buses of the telephone systems are installed as jacks for a RJ 45 western connector At the internal S buses of the telephone systems you can directly con nect an ISDN or system telephone If you wish to connect more than one telephone you may use an ISDN switch gt gogga This switch is connected to the telephone system s connector and provides you with the option to connect a number of ISDN telephones Such ISDN switches are availa ble from two up to eight connectors ISDN switches with two ports are available with and without integrated termination resistors ISDN switches with more than two ports usually have integrated termination resistors When using an ISDN switch with integrated termination resistors the cable length of the connected ISDN telephones may not exceed 10 m When using a two port ISDN switch without termination resistors the cable length of both telephones together depending on the cable quality may not exceed 100
103. on has been defined for this group the call is transferred to the re jection location e Busy on busy This option means a call is only signalled if no group subscriber is on the 72 Menu Subscriber phone The caller hears the subscriber busy signal as a rejection or is transferred to the entered rejection location e Linear chain call without time out this option means that only the first subscriber Index 01 from the subscrib er list receives the signal for a call If this subscriber is busy the next sub scriber on the list is called If no other subscribers are available in the list the caller receives the subscriber busy signal or is transferred to the rejec tion location e Linear chain call with time out This option means that only the first subscriber Index 01 from the sub scriber list receives the signal for a call If this subscriber is busy or he does not accept the call within 10s the next subscriber on the list is called If no other subscribers are available in the list the caller receives the subscriber busy signal or is transferred to the rejection location e Depends on breaks This option means the subscriber who has not made a call for the longest period of time receives the signal If this subscriber is busy the next sub scriber on the list is called The function is reset when a group subscriber logs in If no other subscribers are available in the list the caller receives the Subscriber
104. on resistor at the telephoned E Your specialist dealer will provide you with termination resistors which can be connected to the network outlet to have a jack for connecting the telephone cable UEM If you wish to operate at the same S port a second ISDN telephone please connect the second jack of the S port set to internal with the second jack at the patch panel In this case both telephones must have termination resistors and the termination re sistor within the telephone system has to be removed The allowed total cable length depends on the type of cable and can be up to 100 m Note At each S port you can only operate one single Tiptel system tele phone At an S bus you can operate up to 8 ISDN telephones among which there can be up to two ISDN telephones without external power supply It is recommended to reduce the number of telephones to two in general as with each S bus there are only two lines available at any one time i e only two telephones can have a call at the same time If you wish to connect more than one ISDN telephone you can do this by using an ISDN switch gt goose This will be plugged into the network wall outlet which is otherwise being used for the telephone and will provide you with connectors for a number of ISDN telephones Such switches are available from two to eight jacks In case you decide to use an ISDN switch with integrated termination resistors the resistor at the telephone whic
105. one number The delay time may be globally set for every subscriber between 5 and 40 seconds 46 Menu Settings Area Code Please enter the area code of your city here This information is needed for cross checking existing phone book entries with received CLIP information caller s phone number Setting of country To satisfy country specific requirements it is necessary to select the desired country here If the required country is not included in the list choose INT Note The language is not set when selecting the country code The corre sponding setting is applied based on the configuration setting of lan guage of your browser Single person operation busy on busy This menu is used to enable the single person operation mode This is useful if you are alone and unable to answer several calls at the same time If single person opera tion mode is enabled each external caller hears the busy tone as soon as one exten sion is busy Note This is a global setting valid for the telephone system as a whole But you may set this function also for call groups only please see menu item Groups for details Call holding external This menu is used to set whether calls are to be placed on hold externally within the public exchange call holding external enabled or internally within your telephone system for each call placed on hold internally one free B channel must be availa ble If a call is placed on hold wit
106. or be tween 1a and 1b and between 2a and 2b each With a universal wall socket termina tion are between pins 4 and 5 and between Pins 3 and 6 Termination resistors are also available for plugging them into the jack of the last out let and also ISDN wall sockets with integrated switched termination resistors are available The first wall socket has to be connected to the internal S port of the telephone sys tem by using an ISDN or network patch cable Further wall sockets are used for plugging in ISDN or system telephones 23 Installation of the telephone system With this type of bus outlets are in series The last outlet gets termination resistors installed The other side of the bus is terminated within the telephone system termi nation resistors are installed The telephone system in this case is the start of the bus As an alternative the telephone system may also be located in the centre of the bus For this at the wall socket at the telephone system two telephone or network cables have to be connected At the other end of both cables again there are one or more wall sockets In this case the last outlets at both cables will have to carry termination resistors each and the termination resistor of the S port in the telephone system has to be re moved Note At each S port you can only operate one single Tiptel system tele phone Connection of ISDN telephones by using network cable In case there is a network in
107. ord After calling up the configuration menu for a subscriber you have to enter a user name subscriber name and a password Enter the desired password here Every subscriber is able to replace the password assigned to him by the administrator with his her own password In this case the password in the sub menu Administrator assigned by the administrator no longer identical with the one entered here As ad ministrator you cannot see the password entered by the subscriber but you can overwrite it any time Outgoing number When placing a call to an external subscriber the telephone system will advise the exchange via which MSN the call shall be established The exchange will assign the charges to this MSN In case CLIP is activated that MSN can also be displayed on the called party s telephone Is that number however not known to the exchange usual ly the base number will be used Some exchanges if ordered will also transfer un known numbers transparently through to the called party In order to be able to use this service CLIP no screening you will have to order this service from your pro vider which is usually with costs This service might be of interest for outgoing trans fer e g of service numbers e g 0180 or numbers of another subsidiary But please make sure not to violate the contract of with your provider concerning this service 79 Menu Subscriber You now have the option to enter that number If you do
108. orts iiiiiininaniaa da raaa aiaiai iaaa 64 ISDN cent a EIE A bd er a SE a 64 S UINGS cuida a es tet ies 64 Entry of MSN DDI sssssssesseeeneeeenennenne nennen nennen 65 Call forwarding external sseeeeeeeee nene 66 Analogue FXOS 3 5 eic iau e Lm e e tie ena me en 67 Settings iach en eas dee iR Le dee ER ERE 67 Entry of Phone Number sessseeeemeee emen 67 Analogue EXS ete hier ee 67 SONIS uses eov DE EHER 67 DECT Z 500 tote Ite aei Ind e een 68 System information esessesssseeeeseeeeennee nennen nennen nni 69 DECT Z 500 system settings ssssssseeeeee 70 Menu Subscriber eeeeeeeseeeeeeseeee eese enana encerrar 71 Gerierali 3 tende Rin 71 GIOUDS ieu a de rb fu e Ls nata 71 Day night Switching cniin irent ete 72 GROUP xs oer Ra IB Ree ad 72 Select group member sesssseseeeeeennee nennen enne nnne 73 Allocation for incoming external calls sees 73 Call distriDUtlOri tci e pn ER eR des 74 Subscriber Sub menu Administrator seeeeeeee 74 Copying a subscriber essseeeeenene eene 74 Modifying a subscriber ooooonccconccnoncionncnonncnon nono n conan conan nn eme 75 SuD erber 5 n aep tiem a p ae ER EH aa 75 Autliorisatlons ut de a 75 Extensions allocated to subscriber 76 Allocation for incoming external calls
109. ot be held liable for any incorrect information or consequences arising as a result Important This manual reflects the telephone system release 7 xx If necessary perform an update 2010 Tiptel com GmbH Business Solutions Ratingen All rights reserved Product package Please check that you have received everything before starting installation The de livery includes e 1 tiptel com 822XT tiptel com 822XT rack tiptel comPact 84 Up4 or tiptel comPact 84 Up4 Rack e 1 ISDN connector cable e 1 LAN connector cable e 1 RS 232 cable for connecting the telephone system with a PC e 1 Quick installation guide e 1 accessories kit with mounting material e 1 CD with user manuals Call Charges Analysis Software MicroBX CTI Software Estos ProCall For CTl enabled applications you can download the current TSPI drivers for the rele vant telephone system from the download area at www tiptel com These drivers en able you to implement all TAPI enabled CTI applications via the network for comput er supported telephone calls 3rd party CTI Tiptel com GmbH Business Solutions and ESTOS GmbH have certified their tele phone systems and the Estos ProCall CTI application www estos de A time limited full version of the tiptel MicroBX charge analysis software can be downloaded for the relevant telephone system from the download area at www tiptel com After purchasing the relevant release key it is possible to update to 10
110. ountry To come up to country specific requirements it is necessary to select the requested country here INT x Tf the required country is not included in the list please choose INT Use wizard as cover page Continue 38 The configuration wizard If you do not find your country in the list please select INT Note The language in the configuration will not be selected by the country setting This setting is made by the configuration language setting of your browser Deactivate the box behind Use wizard as cover page in case you wish to access the configuration of the telephone system directly from now on As long as this box is ac tivated when accessing the configuration every time the wizard will be started Configure the external connection This configuration item is only available when at least one of the two S ports is set to external i e for connection to the NTBA of an ISDN connection Country Phone type Entry of phone numbers Assignment of telephone numbers End tiptel Help Configure external port Type of external S0 T0 A public ISDN access may be either Point to Point or Point to Multipoint For further info have a look into the order confirmation of your ISDN access Please select type Point to multipoint access Point to point access 50 port 1 main board Here you configure whether you have an ISDN point to multipoint or a point to point connection With an ISDN point
111. ply off CCNR Call forwarding always off Call forwarding always on Team log on only with team mode dynamic Team log off only with team mode dynamic Call forwarding always on follow me Forward external connection off only Austria Forward external connection on only Austria Room monitoring Hands free Announcement Phone number transmission off Phone number transmission on Call number transfer for a call Completion of call to busy subscriber on 108 OO internal number 0000 0000 0000 0000 target O 0060mnO nnn Team number 8 8 nnn nnn Team number 0000 own phone number 0000 So Port 0000 So Port O target O 00080PINOnnnO PlNuser room mon n extension 009006OPINOnnmnO PlNuser hands free n extension 8 nnn n Extension 0000 9000 9000 40000 Appendix CCBS Completion of call to busy subscriber off CCBS Call waiting off Call waiting on Pick up targeted exchange connection Call forwarding on no reply off Call forwarding on no reply on Call forwarding when busy off Call forwarding when busy on Speed dial Telephone book only with System ISDN telephones Pick up answering machine Reset ISDN Reset HDLC Remote maintenance on after changing to multipoint access RS232 charge printer RS232 Modem RS232 DECTZ 500 Play music on hold Assigning the cost centre 109 0000 0000 6000 o0 Q0 nnn O nnn Number of the e
112. port If a fax machine or a modem is connected the charging signal should be disabled in order to avoid the interruption of connections Call waiting signal allowed This menu is used to allow or block the call waiting signal The setting can also be made directly via a telephone on an analogue extension by dialling 43 on and 43 off If a fax machine or a modem is connected the call waiting signal should be disabled in order to avoid the interruption of connections Phone number transmission This menu is used to allow or block the transmission of phone numbers The setting can also be made directly on the telephone at an analogue extension by dialling 30 on and 30 off Outgoing MSN Here you can select the desired outgoing internal phone number for example sub scriber 41 For external calls the subscriber will be transferred accordingly to the ex ternal MSN Kind of CLIP signalling This menu is used to define whether the phone number shall be signalled at the ana logue extensions via DTMF or FSK In German speaking countries FSK is generally used The relevant information can be taken from the User s Manual of your analogue telephones DECT Z 500 In order to connect the DECT extension DECT Z 500 to the telephone system it is necessary to create a serial connection RS 232 between the DECT extension and the telephone system This connection is required to allow the transmission of con nection data e
113. r that power up the telephone system her wait for three minutes and then start up your computer The telephone system s IP address now is 192 168 34 100 Your computer has auto matically been assigned with an IP address in this network range by your telephone system Web configuration access Now start your web browser and enter the IP address of your telephone system in the address bar So not use www In the picture below the telephone system s IP address set via a telephone was 192 168 1 35 Instead of this address you must enter the IP address set by you or in case the computer has been directly connected to your telephone system you must enter the factory default address 192 168 34 100 A window for entering username and password will pop up As factory default setting both is admin After entering username and password the web configuration can be accessed 32 Configuration access Katalog d Seite y Sicherheit Extras Der Server 192 168 1 35 an System erfordert einen Benutzernamen und ein Kennwort Warnung Dieser Server fordert das Senden von Benutzernamen und Kennwort auf unsichere Art an Basisauthentifizierung ohne eine sichere Verbindung Benutzername v Kennwort Kennwort speichern ery Abbrechen Fertig LET TFT T 8 internet a gt Rio 77 Trouble shooting If you do not see the window asking you for username and password after entering
114. re used for the connection Network connections The telephone system comprises one 10 100 Ethernet 4 way switch Connection is established via a standard Ethernet cable CAT 5 Cross over will be detected auto matically and switched accordingly RS 232 The RS 232 port of your telephone system provides a standard modem The follow ing settings have to be performed on your PC for the communication interface for example for COM 2 e data transfer rate bits per second 115200 e data bits 8 e parity none e Stop bits 1 e protocol none e hardware flow control off 13 Interfaces Terminals It is possible to connect analogue telephones ISDN telephones answering ma chines fax machines and PCs to the telephone system The range of operation and use of features depend on the terminal used Please also observe the User s Manuals for the terminals Only CE approved terminal units complying with standards ETSI TS 103 021 ana logue terminals or CTR 3 ISDN terminals should be connected to the telephone system Analogue telephones Analogue telephones must comply with the following specifications e DTMF telephones dual tone multiple frequency The dialling information is transmitted via a tone sequence In addition to the Q Oand Okeys the O and O keys are also available Additionally the following feature should be supported by the analogue telephones in order to ensure full functionality of the te
115. remote access code is a 1 to 4 digit number between 0 and 9999 Remote control You can switch remote access on and off here This switch does not apply to remote access via 930 or QRC Remote activation of VB You stipulate here whether remote activation of telephone answering should be pos sible here For the Yes setting the answering machine answers a call after 50 se conds even if telephone answering is switched off and waits for a remote access code to be entered This is how to switch on telephone answering remotely Note The answering machine now rings in parallel to the subscriber A call then receives a dial tone although the subscriber is busy and call wait ing has been deactivated The call deviation on busy setting is there fore not carried out Remote deletion You can set here whether the Delete ICMs remotely option is activated or not 90 Menu Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically Activate message forwarding You can switch message forwarding on here The following services are available 1 SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function e Target call number e SMS settings under Set up service 2 Call After receiving a voice recording a stipulated destination is dialled automatically As Soon as other terminal ringing is recognized th
116. rowser window 41 Configuration Configuration Configuration via LAN The following describes how to configure the connection e Start your web browser Internet Explorer 5 0 or higher Netscape Navigator etc e The default setting for the tiptel com and tiptel comPact IP address is 192 168 34 100 e Enter this IP address in the address input field in your browser and confirm by pressing Enter e You will then see a request for the username and password Default user name admin Default password admin e Confirm your entry with OK Enter Network Password L2 x qe Please type your user name and password jt Site 192 168 1 100 Realm System UserName admin Password ammi IV Save this password in your password list Cancel Note For security reasons you should change user name and password as soon as possible Remote configuration via the internet Your telephone system can be configured remotely via a network e g the internet On order to be able to do this please forward port 80 of your internet access device router gateway to the IP address of your telephone system In the telephone sys tem enter the IP address of your internet access device under Standard Gateway 42 Configuration You may reach your internet access device via its WAN IP address Please consult the User s Manual of your internet access device for details on how to reach it via e g the internet Usually you w
117. rs assign a free IP address to connected computers on start up With ISDN incoming calls are subdivided according to different services Service identification ensures that terminals only signal calls for which they support service identification Refer to S interface Demilitarized zone Allows a network computer to be completely accessible in the Internet This function is used if the tunnel function to recognise special applications is not adequate for the proper functioning of an application Domain Name Server IP addresses are translated into names using a DNS Data flow from the Internet 118 Appendix Dynamic IP address IP address that is assigned by an Internet provider that is only valid for the Busy on busy Terminal Radio cell Hold http Internal traffic IP address ISDN Keypad Conference LAN LCR LED MAC address Switching between lines dial in period When dialling in again a new altered IP address is usually assigned Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied General term for a device connected to the telephone system This can be a telephone fax machine modem PC card etc Area that is lit from the aerial of a radio station Connection state whereby there is no voice connection Required for features such as Inquiry call Hypertext Mark up Transport Protocol Describes the method by w
118. rt no This is information on the current firmware Flash programme edition This is information on the current firmware Handset Your DECT Z 500 base station supports the connection of up to 8 handsets Each handset can be assigned to one port of your DECT Z 500 base station using the as signment of ports table To configure the individual handsets determine the corre sponding ports one after another The data is saved by selecting a new port or by pressing the save button Please note The outgoing MSN and the handset s call number should be iden tical Double call numbers are not allowed Double serial numbers are not allowed Call number Enter the phone number for the selected handset here 69 Menu Ports Serial number The serial number for the selected handset has to be entered here This serial num ber is indicated in the battery compartment of your handset User name Enter the user name for the handset here The name should correspond to the rele vant subscriber This name will be displayed when another handset is called Standby text The text to be displayed in the idle state has to be entered here Presentation text This text is displayed in case of a connection to another handset DECT Z 500 system settings Each handset has to log on to the base station In this menu it is possible to limit the log on period to 15 minutes after a restart 70 Menu Subscriber Menu Subscriber General
119. rwarding no reply CFNR 15 Si Setting of country D 5 Day Night 7 switching Single person operation of b Call holding external of m Expert mode Music On Hold MOH Int E Day Night switching On LCR Off D Internet Use the administrator link in order to get to the administrator settings The above screenshot displays the start window after logging in to the telephone sys tem and clicking the administrator tab Note The configuration includes comprehensive online help After clicking a coloured heading a pop up window appears displaying the help text for this topic 44 Configuration Settings The configuration pages are marked by headlines shown as tabs in the horizontal menu selection top of the screen and by web links in the vertical menu selection at the left edge of the screen For each tab you will see a number of different sub items at the left edge of the screen It is recommended after selecting the first menu item Settings to go through the menu items displayed on the left edge of the screen from top to bottom You should then proceed with the second tab the third tab and so on 1 2 3 4 e a a a a b b b b C C C C By doing so you will scroll through all necessary settings and steps in the intended order And there is no need to jump back and forth from one menu to the other The following chapters also follow the rule given above 45 Menu Settings Menu S
120. s one two or no reminders After ending all un successful messaging attempts the answering machine stops forwarding temporarily until a new message is recorded The following settings are relevant for this function 91 Menu Subscriber e Target call number e Repeating the OGMs e Message collection e Number of reminders e Reminder time Target call number You enter the number of the messaging here The target call number can be up to 40 digits in length and must contain the outside line and area code for external destina tions Repeating the OGMs The frequency for stipulating the message forwarding OGM is stipulated here You can enter a number between 1 and 8 Number of recordings message collection You stipulate here whether the answering machine should forward the messages af ter 1 2 3 4 or 5 messages Number of reminders Enter the number of reminders here Entries 0 1 or 2 are possible Reminder time You enter the necessary parameters here An entry between 5 and 60 minutes is possible Set up service Your telephone system provides the following services PPP data service e Dial in configuring the telephone system via ISDN internal or external These services are accessed via virtual extensions Please note The phone number 99 is pre set and cannot be modified 92 Menu Subscriber Configuration Similar to LAN the configuration is performed via a web browser To do this it is nece
121. s only available when it has been enabled in the Settings menu Your telephone system has a convenient day night switching function After activation you can open the configuration from the configuration icon You can change the fol lowing settings using the day night switching e Call distribution e Call forwarding external e Authorisation to access an outside line e Call deflection subscriber e Answering machine ready only with tiptel VCM Module installed e Announcement of answering machine only with tiptel VCM Module in stalled 56 Menu Settings With day night switching enabled you can define up to 6 different profiles This is done via the corresponding configuration page with the above mentioned settings e g subscriber settings On each of these configuration pages you will then find a new bar day night switch ing at the top By clicking the corresponding profile the display of the current con figuration page with the corresponding settings will change accordingly All settings of this page marked in yellow are dependent from the chose profile Change of these settings will only apply to the currently chose profile Note You may want to check the yellow marked settings in all profiles in case switching between the profiles unwanted changes in subscriber config uration appears Settings Profile name There are 6 profiles available in the configuration You can enter a different name for each prof
122. shed explicitly via an So port B channel function key for system telephones or automatically via the LCR the de vice will still attempt to transmit the outgoing number as per the table or any If the table still does not contain the So port B channel that is chosen the first MSN of the connection of the connection used will be transmitted The table can be found under Subscriber settings Out going call numbers in administrator mode The selected call number is transmitted If an external call is established via the explicit use of a certain call number line key function key for system telephones the call number that is se lected will be transmitted Call number as per table or any 114 Appendix Flow diagrams for call manager Automatic switchboard Announcement with DTMF evaluation no Simulation Outgoing 1 was message pressed enmnlata Pressed i button pe throuah 9 Pressed 0 button Position 1 Position message withMusic on Hold Transfer worked Delete position 1 shift position list 115 Appendix Greeting and transfer Greeting Position 1 Position message with Music on Hold Transfer worked properly Delete position 1 shift position list 116 Appendix Information system Greeting announcement with DTMF evaluation Pressed i button i 1 through 9 IS announcement thraunh Q An
123. ssary to set up a remote data transmission network on your PC Select your ISDN Enter the following data for access to the system e Call number 99 e User name admin e Password admin The user names and passwords of individual subscribers are also permitted here If access to your telephone system from an external location is desired it is necessary to assign to the ISDN data service an MSN from one of your external S ports alloca tion table incoming external connections External access to the telephone system is then realised via this phone number In addition it is possible to set the relevant rights for remote access individually for each subscriber After selecting the subscriber you perform the configuration through the Dial up remote access menu The administrator generally does not have authorisation rights for remote access In this case a subscriber s password must be used External dial in First you will have to unlock your telephone system for external dial in Call Through Call Back For this purpose enter the external MSNs that are to be used for this dialling in process Subscribers who want to use Call Through and or Callback must use these particular MSNs when dialling in SMS Set up SMS The SMS service allows you to send or receive SMS messages to from other termi nals The messages are not transferred directly to the other terminal but instead are sent to your telephone system s message centre
124. ssign the de sired recording capacity to the subscriber here Settings voice box Stand by mode This switch toggles the telephone s stand by mode on and off Language Select the language for the voice box s voice announcement here The voice an nouncement is required for the following functions e For defined default OGMs e For voice OGMs via remote control e For voice OGMs via message transfer e Memory assignment e The free recording capacity is shown here Select OGM Select the OGM that is to be played to the caller here The default OGM is available when the voice box is activated Customized OGMs can be recorded on this configu ration page see below Time until call pick up Enter the time until the calls are answered Maximum recording capacity Enter the maximum recording capacity here At the end of the recording the voice box will play the end message and then switch off Uploading OGMs OGMs can be created on a PC and uploaded to the telephone system To record the OGM use your PC s audio recorder Programs Accessories Entertainment Audio Recorder You can set the volume before making the recording in the audio recorder with Edit Audio Properties If you wish to change the volume later use the corre sponding function in the Effects menu After recording or opening an existing OGM 88 Menu Subscriber set the format conversion to PCM 8kHz 16Bit mono under Properties You can then save t
125. subscriber can also be signalled at several exten sions Thus group or team signalling is possible 71 Menu Subscriber Day night Switching Day night profile Here you can select the day night profile for which your settings should apply Group selection Select the group that you want to configure here Create a new group using the New setting or select an existing group After the configuration you can create the group with the button Create If you wish to configure a group after the configura tion click on the button Save Name Enter a meaningful name for the group here Phone number Assign a call number for the group here Group type Select the group type here e Open The group can be reached internally and externally e Closed The group can only be reached externally Group mode Your telephone system distinguishes between dynamic and static groups In the stat ic setting all group subscribers and call numbers are available In the dynamic setting the individual group subscribers have the opportunity to log in via O8OOGroupsMSN or to log out via O Group MSN After logging off the relevant subscriber receives no call signals Call distribution ACD Here you can set the various functions for automatic call distribution Automatic Call Distribution The following functions are available e Simultaneous This option means that all group subscribers receive a call signal If a rejec tion locati
126. ted A router usually has a DHCP server integrated which assigns correct IP addresses to all connected devices The telephone system acts a as a DHCP client and obtains at the start form the DHCP server of the telephone system automatically a correct IP address So there is access to the telephone system s configuration without the need of any modification of the computer s or the telephone system s configuration In case there is no DHCP server within your network the IP address of the telephone system must be set matching the IP address range of the network This can be done via a connected telephone If there is no network the telephone system can also be connected directly to the LAN port of your computer The telephone system has an integrated DHCP server which assigns the computer automatically with correct IP settings If there is no network and the computer does not have any network adapter as alter native configuration is also possible by using an ISDN connection in order to be able to do so the computer must comprise an ISDN adapter card or via a serial interface in order to be able to do so the computer must comprise a serial port Due to the low speed network configuration should be preferred To access the configuration via network LAN you must know the telephone system s IP address Changing the IP address via the telephone As factory default settings the telephone system has the IP address 192 168 34 100 and the DHCP
127. ternal phone number and other parameters settings Using the Create button the subscriber is now copied and created 74 Menu Subscriber Note Name as well as the internal phone number may only be assigned once Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify Modify the desired settings The modified parameters are stored by pressing the Save button Subscriber Name Enter the subscriber s name here Phone number The telephone system manages internal phone numbers consisting of 1 to 20 digits each It is recommended to standardise the number of digits for internal phone num bers For a point to point interface the DDI should be the same as the internal phone number subscriber Example Main number 428 internal number 12 gt Number for subscriber 12 42812 Brief description For documentation purposes you can enter a brief description here e g the room number Password After accessing one subscriber s configuration menu you have to enter a user name subscriber name and a password Enter the desired password here You may want to inform the individual subscribers on their passwords in order to grant them access to their individual settings Authorisations Exchange authorisation Individual exchange authorisation can be assigned to each subscriber for outgoing calls The following authorisation levels are available 75 Menu
128. that provides connections e g via telephone networks Special tone indicating to the user that he she is in the programming mode Rules for transmitting and receiving data An S bus also known as ISDN bus is the series switching of up to 12 wiring boxes for ISDN terminals via a 4 core cable connected to the telephone system The connected terminal can be configured in any manner and a maximum of 8 terminals can be connected to one bus 120 S interface Server SSID Stimulus Appendix Term for an ISDN connection The S interface comprises two B asic channels and one D ata channel A connection can be set up on each of the S interface s B channels The S interface is controlled via the D channel A computer that is connected with the network and shares resources with other network users Service Set Identifier This station code is entered through operator software into the access points and can be freely selected With an SSID the devices can be assigned clearly defined names in order to distinguish the different devices from each other in radio networks having several access points Key input sequence via a telephone to initiate or deactivate features 121 Appendix Service You have purchased a modern product of Tiptel com GmbH which was designed and manufactured in Ratingen near Dusseldorf Our high tech manufacturing facilities Made in Germany grant a continuous level of the highest quality This is
129. the LAN connection 6 Sa g Jol E Network and intenet gt Network Connections m Ne p Organze v Disable thi network device Diagnose this connection gt z 310 K Local Area Connection Network 34 Configuration access Double click on LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol Version 4 TCPIPv4 and then Properties In the configuration which will then open up select Obtain IP address automatically and Obtain DNS server address automatically Confirm these settings with OK 3 L Local Area Connection Properties en Internet Protocol Version 4 TCP IPv4 Properties FE Networking General Alternate Configuration Connect using You can get IP settings assigned automatically if your network supports S Perales Ethemet Adapter the ppt Others you need to ask your network administrator Configure Obtain an IP address automatically This connection uses the following items gt Use the following IP address I Parallels Shared Folders I Client for Microsoft Networks 3005 Packet Scheduler dE File and Printer Sharing for Microsoft Networks Intemet Protocol Version 6 TCP IP v6 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder Use the following DNS server addresses Description Transmission Control Protocol Intemet Pro
130. the function greeting and transfer here Memory assignment The free recording capacity is shown here Name You can change the name of the greeting and transfer here to provide better clarity Phone number Your greeting and transfer is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number 97 Menu Subscriber Target number for CF Enter the subscriber here that is to be connected after the welcome message Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages Welcome message A call is answered with the welcome message Position message After the welcome message the caller is transferred to the holding loop This collects all calls and if possible transfers them to the desired target During this time the caller is informed of the automatically generated position number Note The announcement of the queue position can be deactivated Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs in the displayed table Information Using the information system with 10 separate numbers of any length the caller him
131. the next one of S 3 and the one on the very left hand side sets the status of S 4 If you wish to connect installation cables to an internal S port into two different direc tions in parallel you will have to remove the internal termination resistors A more de tailed explanation please find in chapter Connection of ISDN or system telephones in this Manual Note If the tiptel 450 UpO module is installed this must be removed first to be able to access the jumpers on the main board Changing of jumpers on the expansion module With tiptel comPact 84 Up 4 the expansion module tiptel 4S0 Up0 is installed ex works With tiptel com 822 XT Rack it is optional CIEL Gat eae T f eed mnt Installation of the telephone system On the expansion module one below the other you will find for each port three long 20 pin multi pin connectors One of those multi pin connectors depending on the shipment is connected with a jumper Install this jumper on the lowest multi pin connector to the RJ 45 connectors if you wish to set the port to S external i e for connecting it to an NTBA of an ISDN con nection Install this jumper on the middle multi pin connector if you wish to set this port to S internal i e for connection of ISDN or S system telephones Install this jumper on the upper multi pin connector if you wish to set this port to Up internal i e for connection of Up system telephones Above these multi pin conne
132. the welcome message Note The announcement of the queue position can be deactivated Enter targets You state here the target that is to be connected for each number button Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs in the displayed table 96 Menu Subscriber Greeting and transfer The greeting and transfer function transfers the caller directly to the connection tar get During the signal the caller hears the welcome message If the target is engaged the caller is played the position message until they are connected Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases e g in idle state or if the called target does not pick up the phone Settings WT selection The greeting and transfer can be entered in several ways This gives you the option of entering a greeting and transfer for several external MSNs Greeting and transfer function The selected greeting and transfer is activated via this button Select language The position is announced in the holding loop depending on the position You stipu late the language for the position here Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements should be assigned to
133. tings if available same as the procedure described above It is important that the browser is configured in such a way that it does not automatically dial a standard connecting by itself when starting Far op a a General Security Privacy Coment Comectone Programs Advenced General Security Privacy Content Connections Programs Advanced E gt To setup an Internet connection dick G T ES To set up on Internet connection dick Setup Es Setup Dialup and Virtual Private Network settings Dial up and Virtual Private Network settings A Broadband Connection default Add gt Dolup Commection default Adda Aan ren Remove settings Choose Settings if you need to configure a proxy vetongs Choose Settings if you need to configure a proxy server for a connection server for a connecbon Dial whenever a network connection is not present C Always dl my default connection Local Area Network LAN settings Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings LAN Settings do not apply to dal up connections LAN settings Choose Settings above for dial up setings Choose Settings above for dialup settings PEA Windows 7 Windows XP Network settings in Windows 7 Click on Start then on Control Panel gt Network and Internet gt View network sta tus and tasks and the select on the left hand side Change adapter settings Then you can see
134. to multipoint connection with one connection you have more then one usually three ten at most different telephone numbers These can also be consecutive The point to multipoint connection is the connection usually used at home or in small companies If you have more then one point to multipoint connection these will have different telephone numbers With an ISDN point to point connection you will get a trunk number with an extension range As extension num bers with one ISDN connection you will get one digit extensions 0 9 with more than one connection you will get two digit connections e g 0 and 10 29 All ISDN connections have the same telephone numbers In case of doubt consult the documents of your ISDN connection or your telephony service provider 39 The configuration wizard Note The wizard can only configure your telephone system with the connec tion type point to multipoint connection If you select point to point connection the wizard will be closed In this case you will have to per form the configuration manually External telephone numbers an call distribution for the S ports This dialogue is only available when at least one of the two S ports has been set to external i e for connection to the NTBA of an ISDN connection External tel numbers for S0 port 1 main board Enter the phone numbers exchange access here Usually the phone may define which subscnber may be re umber wil have to be
135. tocol The default wide area network protocol that provides communication across diverse interconnected networks Validate settings upon exit Cx Jose Now you are again in the dialogue Local Area Connection Status Now select Details Local Area Connection Status xm Network Connection Details mx General Network Connection Details Property Value Connection IPv4 Connectivity Internet Connection specific DN Description Parallels Ethemet Adapter IPv6 Connectivity No Internet access Physical Address 00 1C 42 59 00 07 Media State Enabled DHCP Enabled Yes Duration 00 11 43 IPv4 Address 192 168 34 14 Speed 1 0 Gbps IPv4 Subnet Mask 255 255 255 0 Lease Obtained Monday June 07 2010 9 52 58 AM Lease Expires Monday June 07 2010 10 52 57 AM IPv4 Default Gateway 192 168 34 100 IPv4 DHCP Server 192 168 34 100 Activity IPv4 DNS Server 192 168 34 100 IPv4 WINS Server Sent Bus Received NetBIOS over Topip En Yes ae LinkJocal IPv6 Address fe80 1132fd9c 4839 5 8 11 Bytes 9260 11 452 IPv6 Default Gateway IPv6 DNS Server Properties Disable Diagnose c 35 Configuration access In the example shown above the computer was set to obtain IP addresses automati cally DHCP activated yes and it has obtained the IP address 192 168 34 14 The IPv4 standard gateway has the IP address 192 168 34 100 and at the same
136. unconditional Enter the call number of the forwarding destination internal or external here By pressing the function key direct call forwarding to the indicated subscriber is activat ed for your system telephone Incoming calls are no longer signalled on your tele phone The status is indicated by the LED as follows LED on gt call forwarding is active LED off gt call forwarding is not active 83 Menu Subscriber Call forwarding no response Enter the call number of the forwarding destination internal or external here When the function key is pressed your system telephone will engage a delayed forwarding for the specified subscriber The telephone rings for 15 seconds pre set parameter time can be set according to individual requirements before the incoming call is for warded to the programmed destination number The status is indicated by the LED as follows e LEDon gt call forwarding is active e LED off gt call forwarding is not active Call forwarding busy Enter the call number of the forwarding destination internal or external here When the function key is pressed your system telephone engages forwarding if the speci fied subscriber is busy The status is indicated by the LED as follows e LEDon gt call forwarding is active e LED off gt call forwarding is not active Call forwarding delayed amp busy This is a combination of the two functions mentioned above Both call forwarding op tions ha
137. up your own password protected remote access under Sub scriber Service Set up So there is no longer the need to have your customer un lock the system to enable you to configure the telephone system remotely For secu rity the telephone system uses a separate IP address for each PC for its own web configuration interface The IP address you will have to enter in the address bar of your browser you will find in the dial up settings of your computer under Server IP or a similar headline 43 Configuration Settings Configuration Settings General The configuration is divided into subscriber configuration and administrator configu ration In the following we use the administrator configuration as an example for describing the configuration procedures The subscriber settings can be taken from the User s Manual of your tiptel com 822XT tiptel comPact 84 Up4 A tiptel 410 811 Microsoft Internet Explorer oj xj File Edit View Favorites Tools Help Ea e 0 4 9 S 939 m 4 Back Foward Stop Refresh Home Search Favorites Media History Mail Print Address E hitp 7192 168 5 110 7 28e Links gt Settings ISDN access Subscriber Extension Network Tiptel tiptel Settings Settings Save Restore Speed dialling User name admin Phonebook Dsseword Peer Dialling control confirmation of password AA Voicemail system internal E Emergency numbers Charge per pulse 6 Cent East Delay time for call fo
138. ve the same destination If two different destination numbers should be en tered one key has to be assigned to each type of call forwarding Note When using multiple call forwarding keys you have to take into account that their functions might conflict with each other B channel display In this function the LED indicates the busy status of the individual voice channels B channels for the external S accesses All available B channels are shown in the se lection list e LED on gt a call is taking place via the corresponding B channel e Action none e LED off gt idle e Action none e LED flashing gt a call is taking place via the corresponding B channel e Action Pressing the key activates the hands free mode and the incoming call is picked up The hands free mode is not automatically activated when the handset is lifted 84 Menu Subscriber Day night switching Here you can stipulate the individual profiles for day night switching on the buttons of your system telephone When making the selection please note that the selected profile and day night switching must be activated in advance for the function LED on gt the corresponding profile is activated Action none LED off gt the corresponding profile is not activated Action Pressing the button activates the profile Voicemail box status on off The LED displays the relevant status of your voicemail box LED on gt your voicemail box is activ
139. will start flashing Different LEDs will come on and off The power LED will flash for some 90 seconds After that it should be lit permanently By all means wait that long Only after that the telephone system will be in operation Testing the connection Programme your connected ISDN or system telephones where applicable with the corresponding telephone numbers MSNs Default setting in the telephone system is 20 and 21 at S 2 Now pick up the handset at all telephones one after the other You will hear a dial tone When there is no dial tone please check the connection of the telephone with no tone Now dial at one of the telephones all internal telephone numbers of the other tele phones connected to the telephone system Each telephone should ring Note With the analogue extensions telephone numbers 50 58 are factory programmed At the second S port for ISDN or system telephones this is 20 and 21 In case you have set the first S port to internal before us ing any telephones at this port a configuration in the telephone system is needed 29 Installation of the telephone system If an ISDN or system telephone does not ring but you get a dial tone when picking up the handset you have not programmed the internal telephone number to the tele phone which is valid for the corresponding S port of the telephone system When this test was successful at the connected telephones please dial a O zero fol lowed by an external
140. wo wires of an installation cable which is connected to pins 4 and 5 As an alternative you can connect the jacks of the telephone system to a patch panel by using a network cable and the connect the Up system telephone to the corre sponding network wall outlet With tiptel com 822 XT Rack and tiptel comPact 84 Up 4 there are two jacks for each Up S port It does not matter which of the two jacks is being used for connecting the cable The second jack however must not be used 28 Installation of the telephone system The termination resistor in the telephone system must be installed at the port At the telephone there is not termination resistor needed as with Up system telephones the termination resistor has already been integrated Connecting the telephone system to a network Access to the telephone system s configuration is made via a web browser within the network In order to be able to do this the telephone system must be connected to the network Take the attached network cable connect one end to a free port next to the cable of your computer of your router switch hub and connect the other end to one of the ports LAN 1 to LAN 4 of the telephone system In case you do not have a router for your internet access connect the cable directly to the LAN port of your computer Connection your telephone system to mains Connect your telephone system to mains by using the AC adaptor The power LED at your telephone system
141. xternal So port 0000 0000 destination 0000 0000 destination O 00 00 00 99 00 6000 O0006PINO O000PINO 000006PINO 000006PINO 000006PINO 00000PINO 90000 008 cost centre digit number cost centre destination call num Appendix Display IP address display via Displayinfo and call back Programme IP address Display subnet mask display via Displayinfo and call back Programme subnet mask Display subscriber Incoming routing display the first assigned incoming MSN Display subscriber Outgoing routing display the first assigned outgoing MSN Subscriber configuration Set routing outgoing and incoming MSN Subscriber configuration Delete routing All MSN assignments are deleted Reset telephone system restart Reset network settings restore factory default network settings only Reset factory settings restore factory default settings of all settings all data will be lost Change PIN 110 ber 00000 OCOOOEPINOXxxxOxxxOxxxOxxx 00000 OOCOCPINOxxxOxxxOxxxOxxx 00000 0886 0000 x OPIN ext MSNO x ext So Port 00000 PIN O OO000PINO COGOPING O000PINO OO000PIN old PIN new Appendix Function codes for analogue terminals During the call Hold inquiry Reject waiting call Q0 End active call and switch to call waiting Q0 Hold active call accept call waiting or switch eo to held call Start conference between held and active cal Q6 Forward call wa

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