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HP DeskJet 3630 All-in

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1. W Fa ox Control panel lights and display icons status 9 Cause Solution One of the following might have occurred e Ifthereis no ink cartridge installed in the printer install the ink cartridges e Bothink cartridges are missing e Ifboth ink cartridges are installed in the printer remove e Both ink cartridges are installed improperly or still have the cartridges make sure there is no plastic tape on plastic tape on them them and then reinsert the ink cartridges securely e Both ink cartridges are incompatible or damaged e Make sure that you are using the correct HP ink cartridges for your printer e Ifthe error persists replace the ink cartridges For information about how to replace ink cartridges see Replace ink cartridges on page 60 e Foroneofthe Ink Level icons only one segment is on E Cause Solution The corresponding ink cartridge is low on ink and willneedto Continue to print using the remaining ink The quality of be replaced soon printed documents might be affected e Ifthe print quality is poor consider replacing the corresponding ink cartridge For more information see Replace ink cartridges on page 60 e For both Ink Level icons only one segment is on U E Cause Solution Both cartridges are low on ink and will need to be replaced e Continueto print using the remaining ink The quality of soon printed documents might be affected e Ifthe print quality is p
2. Open the embedded web server You can use one of the following ways to open the embedded web server To open the embedded web server through a network From the printer control panel press the Wireless button g and the Information button together to print the network configuration page 2 Find out the IP address or hostname of the printer from the network configuration page 3 Ina supported web browser on your computer type the IP address or hostname assigned to the printer For example if the IP address is 192 168 0 12 type the following address into a Web browser http 192 168 0 12 To open the embedded web server from the HP printer software Windows 1 Open the printer software For more information see Open the HP printer software Windows on page 25 2 Click Print amp Scan and then click Printer Home Page EWS To open the embedded web server through Wi Fi Direct 1 If the Wi Fi Direct light is off press the Wi Fi Direct button to turn it on To find the Wi Fi Direct name and password press the Information button to print a printer information page 2 From your wireless computer turn wireless on search for and connect to the Wi Fi Direct name for example DIRECT HP DeskJet 3630 series Enter the Wi Fi Direct password when prompted 3 Ina supported web browser on your computer type the following address http 192 168 223 1 About cookies The embedded Web server EWS
3. e Close the front door of the printer 5 Pull out the output tray and the tray extender 62 Chapter6 Manage ink cartridges ENWW Use single cartridge mode Use the single cartridge mode to operate the printer with only one ink cartridge The single cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage A NOTE When the printer operates in single cartridge mode a message is displayed on the computer screen If the message is displayed and two ink cartridges are installed in the printer verify that the protective piece of plastic tape has been removed from each ink cartridge When the plastic tape covers the ink cartridge contacts the printer cannot detect that the ink cartridge is installed If there is no plastic tape on the cartridges try cleaning the cartridge contacts For information about cleaning ink cartridge contacts see Ink cartridge issues on page 87 To exit the single cartridge mode e Install both the black and tri color ink cartridges in the printer ENWW Use single cartridge mode 63 Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device This warranty does not cover HP ink cartridges that have been refilled remanufactured refurbished misused or tampered with During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date
4. Cause Solution There is a paper jam Clear the jam and then press the Resume button A to continue printing For more information see Jams and paper feed issues on page 82 e The Number of copies icon is alternating between the letter E and the number 5 At the same time all lights on the control panel are blinking ES TA om us O ES O O O 0 we Cause Solution The scanner is not working Turn off and turn on the printer If the problem persists contact HP The printer still prints even if the scanner is not working e The Number of copies icon is alternating between the letter E and the number 6 At the same time all lights on the control panel are blinking E G A om d Up He O O D x 14 Chapter2 Get started ENWW Cause Solution The printer is in an error state Reset the printer 1 Turn off the printer N Unplug the power cord 3 Wait a minute and then plug the power cord back in 4 Turnonthe printer If the problem persists contact HP ENWW Control panel lights and display icons status 15 Load media Select a paper size to continue To load full size paper 1 Raise the input tray 2 Slide the paper width guide to the left 3 Insert a stack of paper into the input tray with the short edge down and the print side up and slide the stack of paper down until it stops 16 Chapter2 Get started ENWW 4 Slide the paper width guide to t
5. 5 x 7 inches and 4 x 6 inches 10 x 15 cm It is acid free for longer lasting documents 9 HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable lab quality photos with your HP 22 Chapter2 Get started ENWW printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share Business documents HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two sided matte paper perfect for presentation proposals reports and newsletters It is heavyweight for an impressive look and feel e HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars e HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte These papers are matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars Everyday printing All the papers l
6. Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Click the Paper Quality tab From the Media drop down list select an appropriate paper type Click the Advanced button In the Printer Features area select Yes from the Print in Max DPI drop down list Select the appropriate paper size from the Paper Size drop down list Click OK to close the advanced options Confirm Orientation on the Layout tab and then click OK to print To print using maximum dpi 0S X 1 2 3 33 Ef NOTE The following options are available for a USB connected printer Locations for the options can From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details vary from one application to another a Choosethe appropriate paper size in the Paper Size pop up menu 34 Chapter3 Print ENWW A NOTE If you change the Paper Size ensure that you have loaded the correct paper b From the pop up menu choose Paper Type Quality and then choose the following settings e Paper Type The appropriate paper type e Quality Maximum dpi 4 Select any other print settings that you want and then click Print ENWW Print from your computer 35
7. Press and hold the Wireless button q on the printer for more than three seconds to start WPS push mode The Wireless light starts blinking 2 Pressthe WPS button on your router A NOTE The product begins a timer for approximately two minutes while a wireless connection is established To use the PIN method 1 Press the Wireless button 4 and Information button 0 at the same time to print the network configuration page and then locate a WPS PIN The WPS PIN is printed at the top of the printed information page Press and hold the Wireless button CDN from the printer control panel for more than three seconds The wireless light starts blinking 3 Open the configuration utility or software for the wireless router or wireless access point and then enter the WPS PIN 68 Chapter 7 Connect your printer ENWW A NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Wait for about two minutes If the printer connects successfully the Wireless light stops blinking but remains lit Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802 11 network you will need the following A wireless 802 11b g n network that includes a wireless router or access point A NOTE The printer only supports connections using 2 4GHz A computer connected to the wire
8. or go to http www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach The Table of Hazardous Substances Elements and their Content China PETDHEWNEZZRK UZSERSE B CO TA BP aS RABE RRA RES Eee SIR ELDER MEGAT 26572 IR EE RUE RF gcns x DEFRA ons i i PHARIEIEIBISBHERHRRURTPRIERICEARSSRUSENS ENWW Environmental product stewardship program 113 Restriction of hazardous substance Ukraine TexHiMHHM pernameur ujyono o me xkxeHHsi BHKOpMCTOHHSI He esneunnx peuosuH Ykpaina O nannauus sinnosinae seumoram Texuiunoro pernaweury ujono o MexeHHs BHKODMCTOHHS Deskwx ue esneuuux PEYOBHH B ENEKTPHYHOMY TA enekrpoHHoMy o nanHatHi asargepyenoro nocranosoro Ka6inery Minicrpie Ykpainn Big 3 rpynus 2008 Ne 1057 Restriction of hazardous substance India EPEAT Restriction of hazardous substances India This product lies with the India E waste Management and Handling Rule 2011 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions
9. or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under the copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2014 HP Development Company L P Microsoft Windows Windows XP Windows Vista Windows 7 Windows 8 and Windows 8 1 are U S registered trademarks of Microsoft Corporation 108 AppendixA Technical information ENWW Specifications Technical specifications for the HP DeskJet 3630 series are provided in this section For more product specifications see the Product Data Sheet at www hp com support System requirements e Software and system requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer e Forinformation about future operating system releases and support visit the HP online support website at www hp com support Environmental specifications e Recommended operating temperature range 15 C to 30 C 59 F to 86 F e Allowable operating temperature range 52C to 40 C 41 F to 104 F e Humidity 15 to 80 RH non condensing 28 C maximum dewpoint e Nonoperating Storage temperature range 40 C
10. rene hpew certificates Regulatory notices 119 Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Mexico Notice to users in Taiwan Notice to users in Japan Notice to users in Korea Exposure to radio frequency radiation Exposure to radio frequency radiation Coutlom The radiasod output power of this device is fur blow fhe FOC rmdio frequency exposure limits Meverthaless the davice shall be used in such a manner that the polanSal for human contact during normal operation is minimized This product ond ony atkschad extemal on anna if supported shall ba placed in such a mannar to minimize the potential for human conio during normal operation In order fo ovoid tha possibility of exceeding fhe FOC radio frequency exposure limits humon proodmiby to the ansenna shall nof be loss hom 20 cm B inches during normal operahan Notice to users in Brazil Aviso aos usuarios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer n cia a sistemas operando em car ter prim rio 120 AppendixA Technical information ENWW Notice to users in Canada Notice to users in Canada Note l
11. revise la etiqueta regulatoria de la impresora Regulatory notices 121 Notice to users in Taiwan ENFRLPRRtCERRe UE Wt HATERS EER FEMI 2A MALFA aT aes PADSRRE Rt Sah e e gue wm EnTmREWTETRETESZAT NESNTESRE M WHERE the ERT eR eRe HARAM mICNGEHUEIENG SIENURT LIGERDMUR MUR E SER SORS IR SEEEAMHNENESNSSGI TE Notice to users in Japan OBBSEI BURNS SIX TNI ESI SB EHRMLCUSES Notice to users in Korea aS Pudhe mE 2Ho geo egersar gregi MASTS els 122 AppendixA Technical information ENWW Index B buttons control panel 5 C carriage clear carriage jams 85 control panel buttons 5 features 5 status icons 6 copy specifications 110 customer support warranty 105 E embedded web server opening 77 Webscan 54 environment Environmental product stewardship program 111 environmental specifications 109 J jams clear 82 M multi feeds troubleshoot 86 N network connection wireless connection 68 networks view and print settings 74 0 operating systems supported 109 ENWW P paper clearjams 82 HP order 23 skewed pages 86 troubleshoot feeding 86 paper feed problems troubleshoot 86 power troubleshoot 102 print specifications 110 troubleshoot 102 printer software Windows opening 25 R recycle inkcartridges 112 regulatory notices 116 regulatory model identification number 116 wireless statements 120 S scan from Webscan 54 scan specifications 110
12. Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Double click the icon for your printer to open the print queue c On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm d If there are still documents in the queue restart the computer and try printing again after the computer has restarted e Check the print queue again to make sure it is clear and then try to print again 92 Chapter8 Solve a problem ENWW To resolve print issues 0S X 1 Check for error messages and resolve 2 Disconnect and reconnect the USB cable 3 Verify that the product is not paused or offline To verify that the product is not paused or offline a In System Preferences click Print amp Fax b Click the Open Print Queue button Clicka print job to select it Use the following buttons to manage the print job e Delete Cancel the selected print job e Hold Pause the selected print job e X Resume Continue a paused print job e Pause Printer Pause all print jobs in the print queue d Ifyou made any changes try to print again 4 Restart the computer Fix print quality issues Step by step instructions for resolving most print quality issues Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues ET NOTE To protect th
13. HP DeskJet 3630 series go to www hp com buy supplies If prompted choose your country region and then follow the prompts to find the right cartridges for your printer A NOTE Ordering ink cartridges online is not supported in all countries regions If it is not available in your country region you may still view supplies information and print a list for reference when shopping at a local HP reseller ENWW Order ink supplies 59 Replace ink cartridges To replace the ink cartridges 1 Check that power is on 2 Close the output tray extender and then rotate the output tray clockwise to stow it in the printer 3 Remove the ink cartridge a Open the front door of the printer b Open the cartridge access door and wait for the print carriage to move to the center of the printer c Press down to release the ink cartridge and then remove it from the slot 60 Chapter6 Manage ink cartridges ENWW 4 Insert a new ink cartridge a Remove the ink cartridge from the packaging b C b Remove the plastic tape using the pull tab f oy Ef NOTE Donot touch the electrical contacts on the ink cartridge c Slide the ink cartridge into the slot until it clicks into place ENWW Replace ink cartridges 61 d Close the cartridge access door A NOTE The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge
14. The printer only supports connections using 2 4GHz Before changing from a USB connection to a wireless network make sure that e The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable e The computer is connected to the wireless network that you intend to install the printer on Change from a USB connection to a wireless network Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Inthe printer software click Utilities 3 Click Printer Setup amp Software 4 Select Convert a USB connected printer to wireless Follow the on screen instructions To change from a USB connection to a wireless network OS X 1 Connect the printer to your wireless network 2 Use HP Setup Assistant in Applications Hewlett Packard Device Utilities to change the software connection to wireless for this printer 76 Chapter 7 Connect your printer ENWW Advanced printer management tools for networked printers When the printer is connected to a network you can use the embedded web server EWS to view status information change settings and manage the printer from your computer A NOTE You can open and use the EWS without being connected to the Internet However some features are not available ET NOTE Toview or change some settings you might need a password e Open the embedded web server e About cookies
15. be prepared to provide the following information e Product name Located on the printer such as HP DeskJet 3630 e Product number located inside the front door e Serial number located on the back or bottom of the printer Register printer By taking just a few quick minutes to register you can enjoy quicker service more efficient support and product support alerts If you did not register your printer while installing the software you can register now at http www register hp com 104 Chapter8 Solve a problem ENWW Additional warranty options Extended service plans are available for the HP DeskJet 3630 series at additional costs Go to www hp com support select your country region and language then explore the extended warranty options available for your printer ENWW HP support 105 106 Chapter8 Solve a problem ENWW A Technical information The technical specifications and international regulatory information for the HP DeskJet 3630 series are provided in this section For additional specifications see the printed documentation that came with the HP DeskJet 3630 series This section contains the following topics e Hewlett Packard Company notices e Specifications e Environmental product stewardship program e Regulatory notices ENWW 107 Hewlett Packard Company notices The information contained herein is subject to change without notice All rights reserved Reproduction adaptation
16. click OK Printing issues 91 Windows Vista i From the Windows Start menu click Control Panel System and Maintenance Administrative Tools ii Double click Services iii Right click the Print Spooler service and then click Properties iv Onthe General tab next to Startup type make sure that Automatic is selected v Ifthe service is not already running under Service status click Start and then click OK Windows XP i From the Windows Start menu right click My Computer ii Click Manage and then click Services and Applications iii Double click Services and then select Print Spooler iv Right click Print Spooler and click Restart to restart the service b Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it c Ifthe wrong printer is set as the default printer right click the correct printer and select Set as Default Printer d Try using your printer again 6 Restart the computer 7 Clearthe print queue To clear the print queue a Depending upon your operating system do one of the following e Windows 8 1 and Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click
17. d antenne et son gain doivent tre choisis de mani re ce que la puissance isotrope rayonn e quivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil est conforme aux normes RSS exemples de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences nuisibles et 2 doit accepter toutes interf rences re ues y compris des interf rences pouvant provoquer un fonctionnement non souhait de l appareil AVERTISSEMENT relatif l exposition aux radiofr quences la puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Notice to users in Mexico ENWW Aviso para los usuarios de M xico la operaci n de este equipo est sujela a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada
18. dialog to review and modify settings for any scan For more information see Change scan settings Windows on page 53 Change scan settings Windows ENWW You can modify any of the scan settings either for a singular use or save the changes to use permanently These settings include options such as page size and orientation scan resolution contrast and the folder location for saved scans 1 2 Load the original print side down on the right front corner of the scanner glass Double click the printer icon on the desktop or do one of the following to open the printer software e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name In the printer software click Scan a Document or Photo Click the More link in the top right corner of the HP Scan dialog The detailed settings pane appears on the right The left column summarizes the current settings for each section The right column allows you to change the settings in the highlighted section Click each section at the left of the detailed settings pane to review the settings in that section You ca
19. dry time than ordinary plain Paper basics 23 papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers 24 Chapter2 Getstarted ENWW Open the HP printer software Windows After installing the HP printer software double click the printer icon on the desktop or do one of the following to open the printer software ENWW Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name Open the HP printer software Windows 25 Sleep mode e Power usage is reduced while in Sleep mode e After initial setup of printer the printer will enter Sleep mode after 5 minutes of inactivity e ThePower button light is dimmed and the printer control panel display is off in Sleep mode To change the time to Sleep mode 1 Open the embedded web server EWS For more information see Open the embedded web server on page 77 2 Clickthe Settings tab 3 Inthe Power Management section click Energy Save Mode and select the desired option 4 Click Apply 26 Chapter2 Get started ENWW Quiet Mode Quiet Mode slows dow
20. for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Products with wireless functionality EMF e This product meets international guidelines ICNIRP for exposure to radio frequency radiation If it incorporates a radio transmitting and receiving device that in normal use a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements Wireless functionality in Europe e This product is designed for use without restrictions in all EU countries plus Iceland Liechtenstein Norway and Switzerland 118 AppendixA Technical information ENWW Declaration of conformity ENWW DECLARATION OF CONFORMITY according to ISOVIEC 17050 1 and EM 17050 1 Dot it SNPRH 1501 R2 Supplier s Name Hewlett Packard Company Supplier s Address 20 Jia Feng Road Waigaoqiao Free Trade Zone Pudong Shanghai PRC 200131 declares that the product Product Name and Model HP Deskjet 3630 AllindOne Printer series HP DeskJet Ink Advantage 3630 Alli One Printer senes Regulatory Model Number SNPRH 1501 Radio Module SDCOB 1392 Product Options All conforms te the following Produet Specifications and Regulations EMC CISPR 22 2008 Class B EM 5502242010 Class B EM 55024 2010 EM amp 1000 3 2 2006 A1 2009 A2 2009 EM amp 1000 3 3 2013 FOC CFR 47 Part 15 Chess B KESO03 hive 5 Clans B EH amp 0950 1 20086 A11 2009 A1 2010 A
21. has not been installed e The HP ePrint feature has been disabled Press the HP ePrint button cy and the Information button at the same time to print a diagnostic page and then follow the instructions on the page The HP ePrint light keeps blinking Ink Level icons and Ink Alert light The HP ePrint feature is turned on but the printer is not connected to the Web Services server Press the HP ePrint button aa and the Information button O at the same time to print a diagnostic page and then follow the instructions on the page One of the Ink Level icons is blinking with no segment and the Ink Alert light is on deese Cause One of the following might have occurred e Thecorresponding ink cartridge is missing e Thecorresponding ink cartridge is installed improperly or still has plastic tape on it Solution e If one of the ink cartridges is missing the printer enters single cartridge mode To exit the single cartridge mode insert the corresponding ink cartridge For more information about the single cartridge mode see Use single cartridge mode on page 63 e If both ink cartridges are installed in the printer remove the corresponding ink cartridge make sure there is no plastic tape on it and then reinsert the ink cartridge securely For more information see Replace ink cartridges on page 60 Both Ink Level icons are blinking with no segment and the Ink Alert light is blinking
22. printer ENWW Ink cartridgeissues 87 3 Open the front door of the printer 5 Remove the ink cartridge indicated in the error message 6 Clean the cartridge contacts and printer contacts a Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are the small gold colored dots on the ink cartridge ed b Wipe only the contacts with a dry swab or lint free cloth A CAUTION Be careful to wipe only the contacts and do not smear any of the ink or other debris elsewhere on the ink cartridge 88 Chapter8 Solve a problem ENWW c Onthe inside of the printer locate the contacts for the cartridge The printer contacts are the set of gold colored bumps positioned to meet the contacts on the ink cartridge d Use a dry swab or lint free cloth to wipe the contacts 7 Reinstall the ink cartridge 8 Close the cartridge access door and then close the front door 9 Check if the error message has gone away If you still receive the error message turn the printer off and then on ET NOTE If one ink cartridge is causing problems you can remove it and use the single cartridge mode to operate the printer with only one ink cartridge Fix ink cartridge incompatible issues The ink cartridge is not compatible with your printer This error can occur if you install an HP Instant Ink cartridge into a printer that has not been e
23. quality settings on the print preview screen 42 Chapter4 Use Web Services ENWW Set up Web Services Before you set up Web Services make sure your printer is connected to the Internet using a wireless connection To set up Web Services 1 Open the embedded web server EWS For more information see Open the embedded web server on page 77 2 Click the Web Services tab 3 Inthe Web Services Settings section click Setup click Continue and follow the on screen instructions to accept the terms of use 4 If prompted choose to allow the printer to check for and install printer updates A NOTE Ifa printer update is available the printer downloads and installs the update and then restarts Repeat the instructions from step 1 to set up Web Services A NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup ENWW Set up Web Services 43 Print with HP ePrint HP HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location Before you can use HP ePrint make sure the printer is connected to an active network providing Internet access To
24. skew troubleshoot print 86 software Webscan 54 specifications system requirements 109 status icons 6 system requirements 109 T technical information copy specifications 110 environmental specifications 109 print specifications 110 scanspecifications 110 trays clear paperjams 82 troubleshoot feeding 86 troubleshoot multiple pages are picked 86 paper not picked up from tray 86 paper feed problems 86 power 102 print 102 skewed pages 86 V view network settings 74 w warranty 105 Webscan 54 Windows system requirements 109 Index 123 124 Index ENWW
25. the embedded web server on page 77 2 Click the Settings tab 3 Inthe Preferences section click Tray and Paper Management and then select the desired option 4 Click Apply 20 Chapter2 Get started ENWW Load an original on the scanner glass To load an original on the scanner glass 1 Liftthe scanner lid 2 Load the original print side down on the right corner of the scanner glass 3 Close the scanner lid ENWW Load an original on the scanner glass 21 Paper basics The printer is designed to work well with most types of office paper It is best to test a variety of print paper types before buying large quantities Use HP paper for optimum print quality Visit the HP website at www hp com for more information about HP paper HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics e Recommended papers for printing e Order HP paper supplies Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project y
26. the on screen instructions Create a new scan shortcut Windows You can create your own scan shortcut to make scanning easier For example you might want to regularly scan and save photos in PNG format rather than JPEG 1 Load the original print side down on the right front corner of the scanner glass 2 Double click the printer icon on the desktop or do one of the following to open the printer software e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name 3 Inthe printer software click Scan a Document or Photo 4 Click Create New Scan Shortcut 52 Chapter5 Copy and scan ENWW Enter a descriptive name choose an existing shortcut on which to base your new shortcut and then click Create For example if you are creating a new shortcut for photos choose either Save as JPEG or Email as JPEG This makes available the options for working with graphics when scanning Change the settings for your new shortcut to meet your needs and then click the save icon to the right of the shortcut A NOTE Click the More link at the top right corner of the Scan
27. the paper size mismatch problem do one of the following before printing e Changethe paper size setting for the printing job to match the paper loaded e Remove all paper from the input tray and then load paper that matches the paper size setting for the printing job TIP Youcan change the default paper size automatically detected by the printer For more information see Change the default paper size detected by printer on page 20 e The Number of copies icon is alternating between the letter E and the number 2 The Resume light is off pen p C C B b 12 Chapter2 Get started ENWW Cause Solution The printer receives a single page printing job detects that To clear the error press any button on the control panel or the paper length for the printing job does not match the wait for two minutes length of the loaded paper and then prints out the page with errors To avoid the paper length mismatch problem do one of the following before printing e Change the paper size setting for the printing job to match the paper loaded e Remove all paper from the input tray and then load paper that matches the paper size setting for the printing job TIP You can change the default paper size automatically detected by the printer For more information see Change the default paper size detected by printer on page 20 e The Number of copies icon is alternating between the letter E and the number 2 At the same
28. tray extender also referred to as the tray extender 10 Ink cartridges 11 Cartridge access door 12 Power connection 13 USB port Chapter 2 Get started ENWW Control panel features Overview of buttons and lights ENWW amp M4 o 0000 9 9 o y QU 9 r f RN Je Feature Description 1 Control panel display Indicates number of copies media errors wireless status and signal strength Wi Fi Direct status and ink levels 2 Cancel button Stops the current operation 3 Wireless button Turns on or off the printer wireless capabilities Wireless light Indicates whether the printer is connected to a wireless network 4 Wi Fi Direct button Turns on or off Wi Fi Direct Wi Fi Direct light Indicates the on or off status of Wi Fi Direct 5 Start Copy Color button Starts a color copy job To increase the number of color copies press the button multiple times Copying will start two seconds after the last button press 6 Power button Turns the printer on or off 7 Ink Alert light Indicates low ink or ink cartridge problems 8 Resume button Resumes a job after a disruption for example after loading paper or clearing a paper jam Resume light Indicates the printer is in a warning or error state Control panel features 5 Feature Description Information button Prints out a printer information page Press the button in combination with the Wireless button t
29. 12 2011 EC 60950 1 2005 AT 20099 EN amp 2479 2010 Telecom EM 300 328 v1 8 1 EM 301 489 v1 9 2 EM 301 489 1 7 V2 2 1 EC 6231 1 2007 EM amp 2211 2008 Energy Use Regulation EC Mo 1275 2008 ENERGY START Quallied leaging Equipment Operational Mode CM Test Procedure EM 50544 2011 EC 62301 2005 RoHS EN 0561 2012 The product horowih complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC the RATTE Directive 1999 5 EC the Ecodesign Directive 2009 125 EC the RoHS Directivo 2011 55 EU and carries the CE marking accordingly This device complies with part 15 of the FOC Rules Operation is subject to the following two conditions 1 This device may not couse harmbyl interference ond 2 this device mutt accept ary inkerlerence received including interference that may cause undesired operation Additional Information 1 This product is assigned o Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Humber is the main product identdier in the regulatory documentation and lew papets this number should net be confused with the marketing name or the produe numbers Shen Hongbo 2014 KCS Product Hardware Guolity Engineering Manager Local contact for regulatory topics only EU HewlettPockard GmbH HG TRE Herrenberger Strasse 140 71034 Boeblingen Germa U S HewletPackard 3000 Hancver 51 Pala Alo CA 94304 U S A 650 857 1501
30. 36 Print from your mobile device With HP mobile printing technology you can print from your smartphone or tablet to your printer easily If you are at home or office to use the printing capabilities already on your smartphone or tablet to print 1 Make sure your mobile device and printer are on the same network 2 Select the photo or document you want to print and choose your printer 3 Confirm print settings and print If you want to print without accessing the network see Connect wirelessly to the printer without a router on page 71 for more information If you are on the road you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer See Print with HP ePrint on page 44 for more information For more information visit the HP Mobile Printing website www hp com go mobileprinting Chapter3 Print ENWW Print with AirPrint Printing using Apple s AirPrint is supported for iPad iOS 4 2 iPhone 3GS or later iPod touch third generation or later and Mac OS X 10 7 or later To use AirPrint ensure the following e Theprinter and the Apple device must be connected to the same network as your AirPrint enabled device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go mobileprinting e Loadpaperthat matches the paper settings of the printer XX TIP Youcan change the default paper size automatically de
31. 8B47l7 og waht ie ac a VCCI Class B compliance statement for users in Japan coSst 72ABfN iE CT OBS REMACRATS CEB MELT Ud 55 COREASTAPFLE SAY RRE TRANSE SERERE RIOT CEMSVET DIMA Bo TELL RY RUSLT FAL VCCIB Notice to users in Japan about the power cord EI ied mmE FKFEBEUTFEU Ame nikSRI KG amp oXm cute Bt A ENWW Regulatory notices 117 Noise emission statement for Germany Gerauschemission lp lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45535 T 19 Visual display workplaces statement for Germany GS Erkl rung Doutschland Das Gerai ist nichi for dia Bantog im vrmitulbaren Gesichtskeld am Bildschinmarbassnlatz vorgasghan Um sitinanda Raflaxianen am Bildschirmarboitsolot zu varmesdon dart dieses Produkt macht im wnmitalboran Gesachtsteld platziert warden European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC R amp TTE Directive 1999 5 EC RoHS Directive 2011 65 EU Compliance with these directives is assessed using applicable European Harmonised Standards The full Declaration of Conformity can be found at the following website www hp com go certificates Search with the product model name or its Regulatory Model Number RMN which may be found on the regulatory label The point of contact
32. All Programs click HP click the folder of your printer Click Printer Setup amp Software and then select Connect a new printer When the Connection Options software screen appears select Wireless Select your HP printer software from the list of detected printers Follow the on screen instructions 5 Print your document To print from a wireless capable computer 0S X 1 Make sure you have turned on Wi Fi Direct on the printer 2 Turn on Wi Fi on the computer For more information see the documentation provided by Apple 3 Clickthe Wi Fi icon and choose the Wi Fi Direct name such as DIRECT HP DeskJet 3630 series where are the unique characters to identify your printer and XXXX is the printer model located on the printer If Wi Fi Direct is turned on with security enter the password when prompted 4 Addthe printer b ENWW Open System Preferences Depending on your operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section Click below the list of printers at the left Select the printer from the list of detected printers the word Bonjour is listed the right column beside the printer name and click Add Connect wirelessly to the printer without arouter 73 Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks This includes printing information about network sett
33. Connect your printer to your computer with a USB cable non network connection esses 75 Change from a USB connection to a wireless network sccsscescesscseecsecsseesseesecsseeseesseesaeesaeseeseesateseesseesaes 76 Advanced printer management tools for networked printers scccscssssessesesscssescsesscsessessscessssesecseseeseeeees 77 Tips for setting up and using a networked printer cceseesecscessesssesssessecssesssceeeseesseeseesseesseeseseseeseeeseeses 79 ETIUIPCeJImee E 81 JAMS AN paper feed issues rn teet etene trea erano eo ck ran curre aS aia eap a daa suedeavasdauepsceeeadsavactsoedduasavebesdedae 82 Ink cartridge Isles a eee bane ens REATO des ERREUR E A R 87 Printing issues IL E G M 90 COPY 1S rs 98 ELEC 99 Network and connection issues eese esses esses ene en eintreten tet nnsnss there tss th sns th sns tn estes tn esters 100 Printer hardware iSSUes tiere tenen ento tenu eo oot een eee rena reno naa re nu vga aaaea eie eas aera en ue epa ee ea Sa ae e 102 teme E INDUIT 103 PAR Ule 104 App ndpcA Techiical informati 2 oe cene er ean pene apee po rre aa siec
34. INTUS nam ey oe renun rem dere or mo rey fH mei On Pen rwn Pam EFNI RST RAT TAMAT age iC EUM COLUIT eS a ALON PITE Coa LE tbe 1 inan fa Gas ond Pn hate LET es od Om Fes Poi SETUP ee ee Puii EAHURUTIURL fone J Pees shows a UA Bee der see be OTRO Pr ree goa I cot 7 Clean the ink cartridges if the diagnostic page shows steaks or missing portions of the color and black boxes To clean the ink cartridges a Load letter or A4 unused plain white paper into the input tray b Open the printer software For more information see Open the HP printer software Windows on page 25 c Inthe printer software click Print amp Scan and then click Maintain Your Printer to access the Printer Toolbox d Click CleanInk Cartridges on the Device Services tab Follow the on screen instructions To improve print quality OS X 1 M Make sure you are using original HP cartridges 2 Makesure you have selected the appropriate paper type and print quality in the Print dialog 3 Checkthe estimated ink levels to determine if the cartridges are low on ink Consider replacing the print cartridges if they are low on ink ENWW Printing issues 95 4 Check the paper type For best print quality use high quality HP paper or papers that adhere to the ColorLok standard For more information see Paper basics on page 22 Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced P
35. Settings area and then select the appropriate color in the Color area e Click Advanced to select the appropriate paper size from the Paper Size drop down list 5 Click OK to close the Properties dialog box 6 Click Print or OK to begin printing To print documents 0S X 1 From the File menu in your software choose Print 2 Make sure your printer is selected 3 Specify the page properties If you do not see options on the Print dialog click Show Details ET NOTE Thefollowing options are available for a USB connected printer Locations for the options can vary from one application to another e Choose the paper size 30 Chapter3 Print ENWW 4 A NOTE If you change the Paper Size ensure that you have loaded the correct paper e Select the orientation e Enter the scaling percentage Click Print To print on both sides of the page Windows 1 2 From your software select Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e OnthePaper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area select the appropriate print quality in the Quality Settings area and then s
36. W Connect your printer e Connect your printer to a wireless network with a router e Connect wirelessly to the printer without a router e Wireless settings e Connect your printer to your computer with a USB cable non network connection e Changefrom a USB connection to a wireless network e Advanced printer management tools for networked printers e Tips for setting up and using a networked printer 67 Connect your printer to a wireless network with a router A TIP Toprint a wireless quick start guide press the Information button for three seconds e Connect your printer to a wireless network using Wi Fi Protected Setup WPS e Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi Fi Protected Setup WPS Before you can connect your printer to a wireless network using WPS make sure you have following e A wireless 802 11b g n network that includes a WPS enabled wireless router or access point A NOTE The printer only supports connections using 2 4GHz e A computer connected to the wireless network that you intend to connect the printer to Be sure you have installed the HP printer software on the computer If you have a WPS router with a WPS push button follow the Push Button method If you are not certain your router has a push button follow the PIN method To use the Push Button Configuration PBC method 1
37. Y HP DeskJet 3630 All in One series Table of contents 1 HP DeskJet S650 Series Hel py eee EE 1 GOUStanted EIS LL TALL LLLI 3 nica rice 4 Control panel features ccccsccssessssccssescssecsesscesessessssscssessessesecssessesecaesssessssesaecssesssaesaessesaeseessesecaeeanssecaesaeeaseass 5 Control panel lights and display icons status eese eese eseee eese ee nennen nenne nn nnn snas nn sn nn snnt ns 7 Load 1S hai cass cc 16 Change the default paper size detected by printer ccccccsccsssscssccssssesssesscssesscssesessscsaeseesseseseseeaeesseaeesseeneaes 20 Load an original on the scanner glass csscssccsssssessecssessecssessecssessscessesseceseceecseeseesaeeseesseesaesaeceeseeeeseesssesseess 21 Paper DASICS css 3555 cececi aac de Sess nn E E ae ace vets aSedes ues he A ade AR E E saad oor 22 Open the HP printer software Windows scccssssscscssesccscssesessessesenseseesesesecsesseaecsensesesecsseseeessesesseseeseeesees 25 SUG PT OG sessed seca 26 Quiet OG ones cece cacetaaceucstacaesccecces iccnsecucens A E A nee iota 27 PU OOF mE 28 EMI BE T A E E E E A E 29 Print from your comp tE rasanne a mnm dise N A A RAE 30 Print from your mo
38. al scan options or functionality scan from the HP printer software 1 Load the original print side down on the right front corner of the scanner glass For more information see Load an original on the scanner glass on page 21 2 Open the embedded web server For more information see Open the embedded web server on page 77 3 Clickthe Scantab 4 Click Webscan in the left pane change any settings and then click Start Scan 54 Chapter5 Copy and scan ENWW Tips for copy and scan success Use the following tips to copy and scan successfully ENWW Keep the glass and the back of the lid clean The scanner interprets anything it detects on the glass as part of the image Load your original print side down on the right front corner of the glass To make a large copy of a small original scan the original into the computer resize the image in the scanning software and then print a copy of the enlarged image To avoid incorrect or missing scanned text make sure the brightness is set appropriately in the software Tips for copy and scan success 55 56 ChapterS Copy and scan ENWW 6 ENWW Manage ink cartridges This section contains the following topics Check estimated ink levels Order ink supplies Replace ink cartridges Use single cartridge mode Cartridge warranty information Tips for working with cartridges 57 Check estimated ink levels You can easily check t
39. artridge available to avoid possible printing delays You do not have to replace the ink cartridges until the print quality is unacceptable A NOTE Ink from the ink cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the ink cartridge after it is used For more information see www hp com go inkusage 58 Chapter6 Manage ink cartridges ENWW Order ink supplies Before ordering cartridges locate the correct cartridge number To locate the cartridge number on the printer e The cartridge number is located inside the front door To locate the cartridge number from the printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Inthe printer software click Shop click Shop For Supplies Online and then follow the on screen instructions To find the print cartridge reorder numbers 0S X 1 Open HP Utility A NOTE HP Utility is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk 2 Click Supplies Info The print cartridge ordering numbers appear 3 Click All Settings to return to the Information and Support pane To order original HP supplies for the
40. artridge blinks the tri color cartridge has a problem e ifthe Ink Level icon for the tri color cartridge does not blink the tri color cartridge does not have a problem 2 Install the black cartridge back in the printer remove tri color cartridge and then close the cartridge access door e ifthe Ink Level icon for the black cartridge blinks the black cartridge has a problem e Ifthelnk Level icon for the black cartridge does not blink the black cartridge does not have a problem Fix ink cartridge problems If an error occurs after a cartridge is installed or if a message indicates a cartridge problem try removing the ink cartridges verifying the protective piece of plastic tape has been removed from each ink cartridge and then reinserting the ink cartridges If this does not work clean the cartridge contacts If the problem is still not resolved replace the ink cartridges For information about replacing ink cartridges see Replace ink cartridges on page 60 To clean cartridge contacts A CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the printer as soon as possible It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes This could result in damage to the printhead or the ink cartridges 1 Check that power is on 2 Close the output tray extender and then rotate the output tray clockwise to stow it in the
41. ate The letter E and the number work as error codes For example if the Number of copies icon is alternating between the letter E and the number 4 it indicates that a paper jam has occurred To identify the error code and its corresponding solutions see the information about the Number of copies icons in Control panel lights and display icons status on page 7 ENWW Control panel error codes 103 HP support For the latest product updates and support information visit the HP DeskJet 3630 series support website at www hp com support HP online support provides a variety of options for help with your printer Drivers amp downloads Download software drivers and updates as well as product manuals and documentation that came in the box with your printer HP support forums Visit HP Support Forums for answers to common questions and issues You can view questions posted by other HP customers or sign in and post your own questions and comments 4 Troubleshooting Use HP online tools to detect your printer and find recommended solutions Contact HP If you need help from an HP technical support representative to solve a problem visit the Contact Support website The following contact options are available at no cost for in warranty customers HP agent assisted support for out of warranty customers may require a fee Chat with an HP support agent online f Call an HP support agent When contacting HP support
42. attention des utilisateurs canadiens Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ov moindre approuv par Industrie Canada Afin de r duire le brovillage radio lectrique potentiel pour d autres utilisateurs le type
43. bile device csscescescescescssesscsscssessesessesesssesaesssescsacseesecseeasesecaecaesnseaecaesaecsseaesaessseaesaesaseess 36 Print with AIPIN iess esiseina eisiaa aas aer aa a ae aee a aaa aae arae Eo eraa Eais EENE 37 TIpS for print SUCECeSS 5 eee ie O A e Ea A WU a AA N 38 LEICA Web Services TIRE T TL T I TCI 41 What are WebServices reci eene ttt eee aaie HRS Yee Nee REN a a eese GN Re Nr ea EY va unt aiaia 42 Setup Web Services cierre rite ri ertet eec o ees ERE ENDORSE e REN de aor Pea eer Pee EE cena ege ROS Tuc dea cua d cs 43 Print With HP OPrimt e m 44 Use HP culseeeR 45 Use the HP Connected website ce eecesseesceceececeeeeeceseescescesecseeeceseesceacencesesaecacacsaesaesesuesseesceeceaceaeeeceaceaneneeess 46 Remove Web Services ii iecicceececiescsstdehsotsacetacecsssecteccsascescaedacecseedsncetaccaeacevasaesterscsectarscnevdsuecencvarseacerauecsasuevecead ce 47 LPERIOETEUDC AEDEM 48 ENWW public RESTITUI ICH 49 Copy docuimerite reete osea ecc eut reise eis decur eaae eaaa e etu ue e a Enea E Eni era tex En su E Ed 50 Scan using the HP printer software eceessessessseessesscesscesecsseescesseecssecssssssesssessecseecssesssescecsesesseeeeseeeateseesees 51 SCAM USING IDEST R tues 54 Tips for copy and scan SUCCESS ssesscecssscesececssecesseecsceesecessecesseecsseeesneecsae
44. boxes then automatically clean the cartridges 7 Ifthe diagnostic page shows steaks or missing portions of the text or colored boxes clean the print cartridges automatically 96 Chapter8 Solve a problem ENWW To automatically clean the print head a Load Letter or A4 plain white paper in the paper tray b Open HP Utility A NOTE HP Utility is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk c Select the HP DeskJet 3630 series from the list of devices at the left of the window d Click Clean Printheads e Click Clean and follow the on screen instructions AN CAUTION Clean the print head only when necessary Unnecessary cleaning wastes ink and shortens the life of the print head A NOTE If print quality still seems poor after you complete cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support f Click All Settings to return to the Information and Support pane ENWW Printing issues 97 Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard Get step by step instructions if the printer does not create a copy or if your printouts are low quality A NOTE The HP online troubleshooting wizards may not be available in all languages Tips for copy and scan success on page 55 98 Chapter 8 Solve a problem ENWW Scan issues HP Print and Scan The HP Pr
45. ct is turned on and ready to use To learn how to connect to your printer using Wi Fi Direct see Connect wirelessly to the printer without a router on page 71 The Wi Fi Direct light and icon are off Wi Fi Direct is off To turn on Wi Fi Direct press the Wi Fi Direct button Qa The Wi Fi Direct light is blinking The printer is connecting to a mobile device in the Wi Fi Protected Setup WPS push mode Press the Wi Fi Direct button Qe to finish connecting HP ePrint light The Wi Fi Direct light blinks fast for three seconds and then stays on The printer already has the maximum number of Wi Fi Direct connection and another device is trying to connect to the printer with Wi Fi Direct The Wi Fi Direct light blinks fast for three seconds and then turns off Chapter 2 Get started Wi Fi Direct is disabled For more information contact the person who set up the printer ENWW Status The HP ePrint light is on The HP ePrint light is off Description The HP ePrint feature is on and ready to use For information about how to print documents using HP ePrint see Print with HP ePrint on page 44 The HP ePrint feature is off To turn on HP ePrint press the HP ePrint button qq The HP ePrint light blinks for three seconds and then turns off One of the following might have occurred e TheWebServices have not been setup up e Amandatory update for the printer is available but
46. e cartridges from drying out always turn the printer off using the Power button and wait until the Power button light goes out To improve print quality Windows 1 Make sure you are using original HP ink cartridges 2 Check the printer software to make sure you have selected the appropriate paper type from the Media drop down list and print quality from the Quality Settings drop down list In the printer software click Print amp Scan and then click Set Preferences to access the print properties 3 Checkthe estimated ink levels to determine if the ink cartridges are low on ink For more information see Check estimated ink levels on page 58 If the ink cartridges are low on ink consider replacing them 4 Check the paper type For best print quality use high quality HP paper or papers that adhere to the ColorLok standard For more information see Paper basics on page 22 ENWW Printingissues 93 Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling 5 Align the ink cartridges To align the ink cartridges b Load lette
47. e of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar 112 AppendixA Technical information ENWW Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service
48. eesseecsssecseecsseeecseeensesecseeessteesseeeseees 55 5 Manage ink cartridges 1 orsi cieeee ite ee rere eo es SE PoEEP PER EE noaeo nans e ceascvnecescsssasnsbseseseeusscae oraa sussedeesss Ve Ee eee pe ER 57 CHECK dnt ee 58 Order ink supplies rrt eec tor o en UE Re EDEN UR REUS E EE eeu UNES E Muta s RR 59 Replace ink cartridges eren or reves tinere v e E ceeded euis E Nec AE exu rese eio cipe netu cuve SE Pe VEN ass 60 Use single cartridge mode eee esee esee eee esee een nennen strass en strae nn sinas tras sas enses tss s asses iss s sns sn ais 63 Cartridge warranty information elei eie see es eese eese enne eene sn nns tn sinn sns sns sssn tns ns esses sins s stans nass ss sns 64 Tips for working with cartridges leise eee es esses seen seen enne tns nnns nnne sensn nn stas nns es tasa tastes sese san 65 7 Connect your DEIDEGE o corteo oe eee eror oe eie ee Fees E Eun e Ut en RE Eoo ND e ne gc oe SE eae vas s I muU e Ke ea se EEEe PER NS Ve UR ANM SU NN RE E ERE PCS 67 Connect your printer to a wireless network with a router eese esses eene enne nnn nnn nh ntn nnnn nnns 68 Connect wirelessly to the printer without a router esses sees eene nennen tnnnn nennen nns nnnnnts 71 Wireless settiligs or eee iieri E vr ee e ee E EEUU TID a va uerus aede ave cadubevesd vare Is UR HE DRRE RR RE 74
49. eft to right e Booklet RightBinding The binding side after folded into a booklet appears at the right side Select the option if your reading habit is from right to left NOTE The preview on the Layout tab cannot reflect what you select from the Booklet drop down list Pages to Print Allows you to print the odd pages only print the even pages only or print all pages o Borderless Printing Select this feature to print photos without border Not all paper types support this feature You will see an alert icon beside the option if the selected paper type in the Media drop down list does not support it Page Borders Allows you to add borders to the pages if you print the document with two or more pages per sheet 332 Ef NOTE The preview on the Layout tab cannot reflect what you select from the Page Borders drop down list You can use printing shortcut to save time setting printing preferences A printing shortcut stores the setting values that are appropriate for a particular kind of job so that you can set all the options with a single click To use it go to the Printing Shortcut tab select one printing shortcut and then click OK To add a new printing shortcut after making settings on the Layout or Paper Quality tab click the Printing Shortcut tab click Save As and enter a name and then click OK To delete a printing shortcut select it and then click Delete A NOTE You cannot delete the defa
50. elect an Orientation c Fromthe pop up menu choose Paper Type Quality and then choose the following settings e PaperType The appropriate photo paper type e Quality Best or Maximum dpi e Clickthe Color Options disclosure triangle and then choose the appropriate Photo Fix option 32 Chapter3 Print ENWW Off applies no changes to the image Basic automatically focuses the image moderately adjusts image sharpness 4 Select any other print settings you want and then click Print Print envelopes Before printing envelopes make sure you have envelopes loaded in the input tray and the output tray is open You can load one or more envelopes into the input tray Do not use shiny or embossed envelopes or envelopes that have clasps or windows For more information about loading envelopes see Load media on page 16 A NOTE For specific details on how to format text for printing on envelopes consult the help files in your word application To print an envelope Windows 1 From your software select Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e Onthe Paper Quality tab select the appropriate paper type from the Med
51. elect the appropriate color in the Color area e Click Advancedto select the appropriate paper size from the Paper Size drop down list On the Layout tab select an appropriate option from the Print on Both Sides Manually drop down list After you print the first side follow the on screen instructions to reload the paper with the blank side up and top of the page down and then click Continue Click OK to print To print on both sides of the page 0S X 1 FromtheFile menu in your software choose Print 2 Inthe Print dialog choose Paper Handling from the pop up menu and set Page Order to Normal 3 Set Pages to Print to Odd only 4 Click Print 5 Afterall of the odd numbered pages have printed remove the document from the output tray 6 Reload the document so that the end that came out of the printer is now going into the printer and the blank side of the document is facing toward the front of the printer 7 Inthe Print dialog return to the Paper Handling pop up menu and set the page order to Normal and the pages to print to Even Only 8 Click Print Print photos Before printing photos make sure you have photo paper loaded in the input tray and the output tray is open For more information about loading paper see Load media on page 16 ENWW Print from your computer 31 To print a photo on photo paper Windows 1 From your software select Print 2 Make sure your printer is selected 3 Clickthe button that
52. eless capable computer Windows 72 1 Make sure you have turned on Wi Fi Direct on the printer 2 Turn on the computer s Wi Fi connection For more information see the documentation provided with the computer A NOTE If your computer does not support Wi Fi you are not able to use Wi Fi Direct 3 From the computer connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the Wi Fi Direct name from the list of wireless networks shown such as DIRECT HP DeskJet 3630 series where are the unique characters to identify your printer and XXXX is the printer model located on the printer Enter the Wi Fi Direct password when prompted Chapter 7 Connect your printer ENWW 4 Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network If the printer has been installed and connected to your computer with a USB cable follow the steps below to install the printer software using the HP Wi Fi Direct connection Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select
53. esedevesectodesscossesbesecoaddeseseeeesesesssespeuses ceadee 107 Hewlett Packard Company notices csccsscsssssssesssesssesscessesssessseseeesecsecseeeseesseesseecsescesesseseseeseeeseesenesseeaees 108 SPECIFICATIONS RETO LLL 109 Environmental product Stewardship program sssccssccssessesssesssessecssecseesssessecssecssesssesecesseeseeseceseessseseeaees 111 Regulatory notices Jc cene erectio teta cec ev Eo va Ev ded ac cede y setae ec ced eve sees Peer vacas 116 ENWW ENWW vi ENWW 1 HP DeskJet 3630 series Help Learn how to use your HP DeskJet 3630 series e Get started on page 3 e Print on page 29 e Use Web Services on page 41 e Copyandscanon page 49 e Manage ink cartridges on page 57 e Connect your printer on page 67 e Technical information on page 107 e Solvea problem on page 81 ENWW 2 Chapter 1 HP DeskJet 3630 series Help ENWW 2 ENWW Get started Printer parts Control panel features Control panel lights and display icons status Load media Change the default paper size detected by printer Load an original on the scanner glass Paper basics Open the HP printer software Windows Sleep mode Quiet Mode Auto Off 4 Printer parts o Paper width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Control panel 7 Front door 8 Output tray 9 Output
54. ettings Windows Scan to a computer Before scanning to a computer make sure you have already installed the HP recommended printer software The printer and computer must be connected and turned on To scan a document or photo to a file Windows 1 Load the original print side down on the right front corner of the scanner glass 2 Double click the printer icon on the desktop or do one of the following to open the printer software e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name 3 Inthe printer software click Scan a Document or Photo 4 Selectthe type of scan you want and then click Scan e Choose Save as PDF to save the document or photo as a PDF file e Choose Save as JPEG to save the photo or document as an image file A NOTE Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan For more information see Change scan settings Windows on page 53 If Show Viewer After Scan is selected you can make adjustments to the scanned image in the preview screen To scan a document or
55. g Wi Fi Direct e Make sure your computer or mobile device has the necessary software o If you are using a computer make sure you have installed the printer software provided with the printer If you have not installed the HP printer software on the computer connect to Wi Fi Direct first and then install the printer software Select Wireless when prompted by the printer software for a connection type If you are using a mobile device make sure you have installed a compatible printing app For more information about mobile printing visit www hp com global us en eprint mobile_printing_apps html e Make sure Wi Fi Direct for your printer is turned on e Upto five computers and mobile devices can use the same Wi Fi Direct connection e Wi Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection e Wi Fi Direct cannot be used to connect a computer mobile device or printer to the Internet To turn Wi Fi Direct on or off On the printer control panel press the Wi Fi Direct button jsp e When Wi Fi Direct is turned on the Wi Fi Direct light is on steady To find the Wi Fi Direct name and password press the Information button to print a printer information page E en you turn on Wi Fi Direct the first time the printer automatically prints a Wi Fi Direct ET NOTE Wh Wi Fi D he f h ll wi Fi D guide The guide provides instructions about h
56. global us en eprint mobile printing apps html Convert USB connection to wireless Choose one of the following troubleshooting options HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically NOTE This utility is only available for Windows operation system Use an HP online troubleshooting Convert a USB connection to wireless or Wi Fi Direct wizard 239 Ef NOTE The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages Change from a USB connection to a wireless network on page 76 ENWW Network and connection issues 101 Printer hardware issues Close cartridge access door e Cartridge door must be closed to begin printing The printer shuts down unexpectedly e Check the power and power connections e Makesurethe printer s power cord is connected firmly to a functioning power outlet A NOTE When Auto Off is enabled the printer will automatically turn off after 2 hours of inactivity to help reduce energy use For more information see Auto Off on page 28 Resolve printer failure e Turnthe printer off then on If that does not resolve the problem contact HP 102 Chapter8 Solve a problem ENWW Control panel error codes If the Number of copies icon on the printer display is alternating between the letter E and a number it indicates the printer is in an error st
57. has not been reached The end of warranty date in YYYY MM DD format may be found on the cartridge as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the printer 64 Chapter6 Manage ink cartridges ENWW Tips for working with cartridges Use the following tips to work with cartridges ENWW To protect the cartridges from drying out always turn the printer off using the Power button and wait until the Power button light goes out Do not open or untape cartridges until you are ready to install them Leaving tape on the cartridges reduces ink evaporation Insert the cartridges into the correct slots Match the color and icon of each cartridge to the color and icon for each slot Make sure the cartridges snap into place Align the printer for best print quality See Printing issues on page 90 for more information When the Estimated Ink Levels screen shows one or both cartridges in a low state consider getting replacement cartridges to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable See Replace ink cartridges on page 60 for more information If you remove a cartridge from the printer for any reason try to replace it again as soon as possible Outside of the printer if unprotected cartridges begin to dry out Tips for working with cartridges 65 66 Chapter6 Manage ink cartridges ENWW 7 ENW
58. he Wi Fi Direct button or the HP ePrint button to get more specific help pages tied to each of those buttons Information light Indicates that you can press the Information button to get help 10 11 HP ePrint button Turns HP ePrint on or off HP ePrint light Indicates the on or off status of HP ePrint A blinking light indicates a problem with the connection to Web Services Start Copy Black button Starts a black and white copy job To increase the number of black and white copies press the button multiple times Copying will start two seconds after the last button press Control panel display icons Icon T A baal W 4 Description between the letter E and a number when the printer is in an error state Error icon Indicates an error Paper Error icon Indicates a paper related error ill Wireless status icons Show the status of a wireless connection The wireless status icons consist of three icons the Wireless icon 0 the Wireless Attention i andthe Signal Bars i Ll icon tb and the Sig rs icon oll Wi Fi Direct icon Indicates Wi Fi Direct is on or is in the process of being connected Te gr Ink Level icons The left ink icon shows the estimated ink level of the tri color cartridge and the right icon shows the estimated ink level of the black cartridge NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a
59. he ink supply level to determine how soon you might need to replace an ink cartridge The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges To check the ink levels from the printer control panel e The lnk Level icons on the printer display show an estimate of ink remaining in the ink cartridges For more information about the Ink Level icons see Control panel lights and display icons status on page 7 To check the ink levels from the HP printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Inthe printer software click the Estimated Ink Levels tab To check the ink levels from the HP printer software OS X 1 Open HP Utility HP Utility is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk 2 Selectthe HP DeskJet 3630 series from the list of devices at the left of the window 3 Click Supplies Status The estimated ink levels appear 4 Click All Settings to return to the Information and Support pane E NOTE f you have installed a refilled or remanufactured ink cartridge or an ink cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable A NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement ink c
60. he right until it stops at the edge of the paper To load small size paper 1 Raise the input tray 2 Slide the paper width guide to the left ENWW Load media 17 3 Insert a stack of photo paper into the far right side of the input tray with the short edge down and the print side up and slide the stack of paper down until it stops 4 Slide the paper width guide to the right until it stops at the edge of the paper 5 Pullout the output tray and the tray extender To load envelopes 1 Raise the input tray x 18 Chapter2 Get started ENWW 2 3 4 5 ENWW Slide the paper width guide to the left Insert one or more envelopes into the far right side of the input tray and slide the stack of envelopes down until it stops The side to be printed on should face up The flap should be on the left side and facing down Slide the paper width guide to the right against the stack of envelopes until it stops Pull out the output tray and the tray extender Load media Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large small or medium width You can change the default large medium or small paper size detected by the printer To change the default paper size detected by the printer 1 Open the embedded web server EWS For more information see Open
61. hoto Paper Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling 5 Alignthe printer cartridges To align print cartridges from the software a Load Letter or A4 plain white paper in the paper tray b Open HP Utility ET NOTE HP Utility is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Select the HP DeskJet 3630 series from the list of devices at the left of the window d Click Align e Click Align and follow the on screen instructions f Click All Settings to return to the Information and Support pane 6 Printatest page To print a test page a Load Letter or A4 plain white paper in the paper tray b Open HP Utility A NOTE HP Utility is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Select the HP DeskJet 3630 series from the list of devices at the left of the window d Click Test Page e Click the Print Test Page button and follow the on screen instructions Check the test page for jagged lines in the text or streaks in the text and colored boxes If you are seeing jagged lines or streaks or no ink in portions of the
62. ia drop down list in the Tray Selection area select the appropriate print quality in the Quality Settings area and then select the appropriate color in the Color area e Click Advanced to select the appropriate envelope size from the Paper Size drop down list 5 Click OK and then click Print or OK in the Print dialog box To print envelopes 05 X 1 From the File menu in your software choose Print 2 Make sure your printer is selected 3 Set the print options If you do not see options on the Print dialog click Show Details A NOTE The following options are available for a USB connected printer Locations for the options can vary from one application to another a Select the appropriate envelope size from the Paper Size pop up menu ENWW Print from your computer 33 4 Ed NOTE If you change the Paper Size ensure that you have loaded the correct paper b From the pop up menu choose Paper Type Quality and verify the paper type setting is set to Plain Paper Click Print Print using the maximum dpi Use maximum dots per inch dpi to print high quality sharp images on photo paper Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space For a list of supported print resolutions visit the HP DeskJet 3630 series support website at www hp com support To print in maximum dpi mode Windows 1 2 10 From your software select Print
63. ices Settings section 3 Click Remove Web Services 4 Click Yes to remove Web Services from your printer ENWW Remove Web Services 47 Tips for using Web Services e Learn how to share your photos online and order prints Click here to go online for more information e Learn about apps for printing recipes coupons and other content from the web simply and easily Click here to go online for more information 48 Chapter 4 Use Web Services ENWW 5 ENWW Copy and scan e Copy documents e Scanusing the HP printer software e Scanusing Webscan e Tips for copy and scan success 49 Copy documents A NOTE All documents are copied in normal quality print mode You cannot change the print mode quality when copying To copy documents 1 Load paper in the input tray For information about how to load paper see Load media on page 16 2 Load the original print side down on the right front corner of the scanner glass For more information see Load an original on the scanner glass on page 21 3 Press either the Start Copy Black button or the Start Copy Color button to make a copy Copying will start two seconds after the last button press X TIP You can increase the number of copies by pressing the button multiple times 50 ChapterS Copy and scan ENWW Scan using the HP printer software e Scantoacomputer e Create a new scan shortcut Windows e Change scan s
64. indows XP From the Windows Start menu click Control Panel and then click Printers and Faxes Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it If the wrong printer is set as the default printer right click the correct printer and select Set as Default Printer Try using your printer again 5 Restart the print spooler To restart the print spooler Depending upon your operating system do one of the following Windows 8 1 and Windows 8 i Point to or tap the upper right corner of the screen to open the Charms bar and then click the Settings icon ii Click or tap Control Panel and then click or tap System and Security iii Click or tap Administrative Tools and then double click or double tap Services iv Right click or touch and hold Print Spooler and then click Properties v On the General tab next to Startup type make sure that Automatic is selected vi f the service is not already running under Service status click or tap Start and then click or tap OK Windows 7 i From the Windows Start menu click Control Panel System and Security and then Administrative Tools ii Double click Services iii Right click the Print Spooler and then click Properties iv Onthe General tab next to Startup type make sure that Automatic is selected v Ifthe service is not already running under Service status click Start and then
65. ings turning the wireless function on or off and changing wireless settings To turn on or off the wireless capability of the printer Press the Wireless button g to turn on or off the printer wireless capabilities e fthe printer has an active connection to a wireless network the Wireless light is on solid blue and the printer display shows the Wireless icon and the Signal Bars icon e If wireless is turned off the Wireless light is off e For more information about the wireless status see Control panel lights and display icons status on page 7 To print the wireless network test report and network configuration page Press the Wireless button CDN and the Information button O at the same time e The wireless network test report shows the diagnostics results for the status of the wireless network wireless signal strength detected networks and more e The network configuration page shows the network status hostname network name and more To change wireless settings Windows This method is available if you have already installed the printer software A NOTE This method requires a USB cable Do not connect the USB cable until prompted to do so 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Inthe printer software click Utilities 3 Click Printer Setup amp Software 4 Select Reconfigure Wireless Settings Follow the on screen ins
66. int and Scan Doctor is a utility that will try to diagnose and fix the issue automatically Doctor NOTE This utility is only available for Windows operation system Solve scan problems Use an HP online troubleshooting wizard Get step by step instructions if you cannot create a scan or if your scans are low quality A NOTE The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages Tips for copy and scan success on page 55 ENWW Scan issues 99 Network and connection issues What do you want to do Fix wireless connection Choose one of the following troubleshooting options HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically NOTE This utility is only available for Windows operation system Use an HP online e Troubleshoot your wireless problem whether your printer has never been connected or it was troubleshooting wizard connected and is no longer working e Troubleshoot a firewall or antivirus issue if you suspect that it is preventing your computer from connecting to the printer A NOTE The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages Read general instructions in the Help for wireless troubleshooting Press the Wireless button Q and the Information button at the same time to print the wireless ne
67. ions A NOTE The HP online troubleshooting wizards may not be available in all languages Read general instructions in the Help for clearing a print carriage jams A Remove any objects such as paper that are blocking the print carriage A NOTE Do not use any tools or other devices to remove jammed paper Always use caution when removing jammed paper from inside the printer ENWW Jams and paper feedissues 85 Learn how to avoid paper jams To help avoid paper jams follow these guidelines Do not overfill the input tray Remove printed papers from the output tray frequently Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far down in the input tray Do not add paper while the printer is printing If the printer is about to run out of paper wait until the out of paper message appears before adding paper Solve paper feed problems What kind of problem are you having Paper is not picked up from the input tray o Make sure paper is loaded in the input tray For more information see Load media on page 16 o Adjust the paper width guide in the input t
68. is not paused or offline a Depending upon your operating system do one of the following e Windows 8 1 and Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Either double click the icon for your printer or right click the icon for your printer and select See what s printing to open the print queue c OnthePrinter menu make sure there are no check marks next to Pause Printing or Use Printer Offline d If you made any changes try to print again 90 Chapter8 Solve a problem ENWW ENWW 4 Verify that the printer is set as the default printer To verify that the printer is set as the default printer Depending upon your operating system do one of the following e Windows 8 1 and Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e W
69. isted for everyday printing feature ColorLok Technology for less smearing bolder blacks and vivid colors e A HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It is acid free for longer lasting documents HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber Order HP paper supplies ENWW The printer is designed to work well with most types of office paper Use HP paper for optimum print quality To order HP papers and other supplies go to www hp com At this time some portions of the HP website are available in English only HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and shorter
70. k the HP Installer icon on the software CD and then follow the on screen instructions Connect your printer to a wireless network with a router 69 If you have the HP printer software installed on your computer a Double click the HP Utility icon located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk b Onthe menu bar at the top of the screen choose Setup New Device from the Devices menu and then follow the on screen instructions 2 After the printer connects successfully the blue Wireless light stops blinking and remains on To connect a new printer Windows 1 Open the printer software For more information see Open the HP printer software Windows on page 25 2 Inthe printer software click Utilities 3 Select Printer Setup amp Software 4 Select Connect a new printer Follow the on screen instructions To connect a new printer 0S X 1 Open System Preferences 2 Depending on your operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section 3 Click below the list of printers at the left 4 Select the new printer from the list 70 Chapter7 Connect your printer ENWW Connect wirelessly to the printer without a router With Wi Fi Direct you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network Guidelines for usin
71. les e Use the HP Connected website e Remove Web Services e Tipsforusing Web Services 41 What are Web Services HP ePrint HP Printables HP ePrint is a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on HP Connected www hpconnected com you can sign in to view your HP ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint HP Printables allow you to easily locate and print preformatted web content directly from your printer You can also scan and store your documents digitally on the Web HP Printables provide a wide range of content from store coupons to family activities news travel sports cooking photos and many more You can even view and print your online images from popular photo sites Certain HP Printables also allow you to schedule the delivery of app content to your printer Preformatted content designed specifically for your printer means no cut off text and pictures and no extra pages with only one line of text On some printers you can also choose paper and print
72. less network that you intend to connect the printer to Network name SSID WEP key or WPA Passphrase if needed To connect your printer using HP printer software Windows 1 2 Depending on whether you have installed the HP printer software or not do one of the following If you have not installed the HP printer software on your computer a Insert the printer software CD in your computer A NOTE During the software installation a USB cable might be required for temporary connection between the printer and the computer Do not connect the USB cable until the printer software prompts to do so b When you are prompted select Wireless and then follow the on screen instructions If you have the HP printer software installed on your computer a Open the printer software For more information see Open the HP printer software Windows on page 25 b Inthe printer software click Utilities c Click Printer Setup amp Software d Click Connect a new printer click Wireless and then follow the on screen instructions After the printer connects successfully the blue Wireless light stops blinking and remains on To connect your printer using HP printer software 0S X 1 ENWW Depending on whether you have installed the HP printer software or not do one of the following If you have not installed the HP printer software on your computer a Insert the printer software CD in your computer b Double clic
73. low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable 6 Chapter2 Get started ENWW Number of copies icon Shows the number of copies when you are copying documents and alternates Control panel lights and display icons status Power button light Status Description On The printer is on Off The printer is powered off Dimmed Indicates the printer is in Sleep mode The printer automatically enters Sleep mode after 5 minutes of inactivity Blinking The printer is processing a job To cancel the job press the Cancel button OQ Fast blinking If the cartridge access door is open close it If the cartridge access door is closed and the light is fast blinking the printer is in an error state that you can resolve by following the on screen messages from the computer If you do not see any on screen messages try printing a document to generate an on screen message Wireless light and icons TheWireless light next to the Wireless button CDN and the wireless status icons on the control panel display work together to indicate the status of a wireless connection Status Description The Wireless light the Wireless icon and the Signal Barsicon The printer is connected to a wireless network are on 3 ral The Wireless light is off The wireless capability of
74. m manually 2 Remove the jammed paper a Pressthe Power button to turn off the printer b Close the output tray extender and then rotate the output tray clockwise to stow it in the printer Open the front door of the printer d Open the cartridge access door ENWW Jams and paper feedissues 83 e Ifthe print carriage is in the center of the printer slide it to the right f Remove the jammed paper eom q g Close the cartridge access door and then close the front door h Pull out the output tray and the tray extender 3 Press the Power button qd to turn on the printer To clear a paper jam inside of the printer 1 Press the Cancel button X to try to clear the jam automatically If this does not work complete the following steps to clear the jam manually 2 Press the Power button 4 to turn off the printer 84 Chapter8 Solve a problem ENWW 3 Turnthe printer over locate the cleanout door on the bottom of the printer and then pull both tabs on the cleanout door to open it 5 Close the cleanout door Gently push the door towards the printer until both latches snap into place 6 Turn the printer over and then press the Power button O to turn on the printer Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily get step by step instruct
75. n printing to reduce overall noise without affecting print quality Quiet Mode only works for printing with Normal print quality on plain paper To reduce printing noise turn on Quiet Mode To print at normal speed turn Quiet Mode off Quiet Mode is off by default A NOTE In Quiet Mode if you print on plain paper with the Draft or Best print quality or if you print photos or envelopes the printer works in the same way as when Quiet Mode is off To turn Quiet Mode on or off from the printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Clickthe Quiet Mode tab 3 Click Onor Off 4 Click Save Settings To turn Quiet Mode on or off from the Embedded Web Server EWS 1 Open the EWS For more information see Open the embedded web server on page 77 2 Clickthe Settings tab 3 Inthe Preferences section select Quiet Mode and then select On or Off 4 Click Apply ENWW Quiet Mode 27 Auto Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use Auto Off turns the printer off completely so you must use the Power button to turn the printer back on If your printer supports this energy saving feature Auto Off is automatically enabled or disabled depending on printer capabilities and connection options Even when Auto Off is disabled the printer enters Sleep mode after 5 minutes of inactivity t
76. n review and change most settings using drop down menus Some settings allow greater flexibility by displaying a new pane These are indicated by a plus sign at the right of the setting You must either accept or cancel any changes on this pane to return to the detailed settings pane When you have finished changing settings do one of the following e Click Scan You are prompted to save or reject the changes to the shortcut after the scan is finished e Clickthe save icon to the right of the shortcut and then click Scan Scan using the HP printer software 53 Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser This feature is available even if you did not install the printer software on your computer A NOTE By default Webscan is off You can enable this feature from the EWS If you are unable to open Webscan in the EWS your network administrator might have turned it off For more information contact your network administrator or the person who set up your network To enable Webscan 1 Open the embedded web server For more information see Open the embedded web server on page 77 2 Click the Settings tab 3 Inthe Security section click Administrator Settings 4 Select Webscan to enable Webscan 5 Click Apply To scan using Webscan Scanning using Webscan offers basic scan options For addition
77. nd can radiate radio frequency energy and if not installed and used in accordance with the instructions may dena harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is conn Conairiha daniar or a experienced radio TV technician for help For piad information contact ager of Corporate Product Regulations aretha Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must occept any interference received including interference that may cause undesired operation Notice to users in Korea TONNES IS DEDE CBS
78. nrolled in the HP Instant Ink program It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program ENWW Ink cartridge issues 89 Printing issues What do you want to do Fix problems with page not printing unable to print HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically NOTE This utility is only available for Windows operation system Troubleshoot problems with print jobs not printing Use an HP online troubleshooting wizard Get step by step instructions if the printer is not responding or printing A NOTE The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages Read general instructions in the Help for unable to print issues To resolve print issues Windows Make sure that the printer is turned on and that there is paper in the input tray If you are still unable to print try the following in order 1 Check for error messages from the printer software and resolve them by following the on screen instructions 2 fyour computer is connected to the printer with a USB cable disconnect and reconnect the USB cable If your computer is connected to the printer with a wireless connection confirm that the connection is working 3 Verify that the printer is not paused or offline To verify that the printer
79. nter is set to Manual do one of the following to connect to the printer and print If the Wi Fi Direct light on the printer control panel keeps blinking press the Wi Fi Direct button qa The light will stop blinking and stay on o If the printer prints out a page with a PIN code follow the instruction on the page XX TIP You can change the Wi Fi Direct connection security setting for the printer from the embedded web server EWS For more information see Open the embedded web server on page 77 To print from a wireless capable mobile device that does not support Wi Fi Direct Make sure you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile printing apps html 1 Make sure you have turned on Wi Fi Direct on the printer 2 Turn on the Wi Fi connection on your mobile device For more information see the documentation provided with the mobile device A NOTE If your mobile device does not support Wi Fi you are not able to use Wi Fi Direct 3 From the mobile device connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the Wi Fi Direct name from the list of wireless networks shown such as DIRECT HP DeskJet 3630 series where are the unique characters to identify your printer Enter the Wi Fi Direct password when prompted 4 Print your document To print from a wir
80. o help reduce energy use e Auto Off is enabled when the printer is turned on if the printer does not have network or fax capability or is not using these capabilities e Auto Off is disabled when a printer s wireless or Wi Fi Direct capability is turned on or when a printer with fax USB or Ethernet network capability establishes a fax USB or Ethernet network connection 28 Chapter2 Get started ENWW ENWW Print e Printfrom your computer e Printfrom your mobile device e Print with AirPrint e Tipsfor print success 29 Print from your computer e Print documents e Printphotos Print envelopes e Print using the maximum dpi Print documents Before printing documents make sure you have paper loaded in the input tray and the output tray is open For more information about loading paper see Load media on page 16 To print a document Windows 1 From your software select Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e OnthePaper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area select the appropriate print quality in the Quality
81. olution e Fora list of supported print resolutions visit the HP DeskJet 3630 series support website at www hp com support Cartridge yield e Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Acoustic information e Ifyou have Internet access you can access acoustic information from the HP website 110 AppendixA Technical information ENWW Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment e Eco Tips e European Union Commission Requlation 1275 2008 e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Power consumption e Disposal of waste equipment by users e Chemical substances e TheTable of Hazardous Substances Elements and their Content China e Restriction of hazard
82. oor consider replacing the ink cartridges For more information see Replace ink cartridges on page 60 e One ofthe Ink Level icons is blinking with no segment the Ink Alert light is on and the Resume light is blinking Cause Solution One of the following might have occurred e Ifthe corresponding ink cartridge is newly installed it might be counterfeit or previously used Refer to the e Acounterfeit or previously used ink cartridge is installed e Thecorresponding ink cartridge is very low on ink 10 Chapter2 Get started ENWW Cause Solution message in the HP printer software for more information e Ifthe corresponding ink cartridge is not newly installed it is very low on ink Press the Resume button A to continue printing and replace the ink cartridge when the print quality is no longer acceptable For information about how to replace ink cartridges see Replace ink cartridges on page 60 e Both Ink Level icons are blinking with no segment the Ink Alert light is on and the Resume light is blinking vl JU 3 e I iil lib Cause Solution One of the following might have occurred e Ifthe ink cartridges are newly installed they might be counterfeit or previously used Refer to the message in e Thecounterfeit or previously used ink cartridges are the HP printer software for more information installed e Ifthe ink cartridges are not newly installed they are very Both of the ink ca
83. opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Selectthe appropriate options e OntheLayouttab select Portrait or Landscape orientation e OnthePaper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area select the appropriate print quality in the Quality Settings area and then select the appropriate color in the Color area e Click Advanced to select the appropriate photo size from the Paper Size drop down list 5 Click OK toreturn to the Properties dialog box 6 Click OK and then click Print or OK in the Print dialog box A NOTE After the printing is finished remove unused photo paper from the input tray Store the photo paper so it does not start to curl which could reduce the quality of your printout To print a photo from the computer 0S X 1 From the File menu in your software choose Print 2 Make sure your printer is selected 3 Set the print options If you do not see options on the Print dialog click Show Details EA NOTE The following options are available for a USB connected printer Locations for the options can vary from one application to another a Choose the appropriate paper size in the Paper Size pop up menu A NOTE If you change the Paper Size ensure that you have loaded the correct paper b S
84. ou are printing Depending on your country region some of these papers might not be available Photo printing e HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest quality photo paper for your best photos With HP Premium Plus Photo Paper you can print beautiful photos that are instant dry so you can share them right off the printer It is available in several sizes including A4 8 5 x 11 inches 4 x 6 inches 10 x 15 cm 5 x 7 inches 13 x 18 cm and in two finishes glossy or soft gloss semi gloss Ideal for framing displaying or gifting your best photos and special photo projects HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability e A HP Advanced Photo Paper This glossy photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inches 10 x 15 cm 4 x 6 inches 13x 18 cm 5 x 7 inches It is acid free for longer lasting documents e HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in glossy finish in several sizes including A4 8 5 x 11 inches
85. ous substance Ukraine e Restriction of hazardous substance India e EPEAT e China SEPA Eco Label User Information e China Energy Label for Printer Fax and Copier Eco Tips HP is committed to helping customers reduce their environmental footprint Please visit the HP Environmental Programs and Initiatives website for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment European Union Commission Regulation 1275 2008 For product power data including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated please refer to section P14 Additional Information of the product IT ECO Declaration at www hp com hpinfo globalcitizenship environment productdata itecodesktop pc html ENWW Environmental product stewardship program 111 Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with som
86. ow to use Wi Fi Direct After that you can press the Wi Fi Direct button and the Information button 0 together to print the Wi Fi Direct guide The guide may not be available in all languages e When Wi Fi Direct is turned off the Wi Fi Direct light is off e Formore information about the Wi Fi Direct light status see Control panel lights and display icons status on page 7 To print from a wireless capable mobile device that supports Wi Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device You can download this plugin from the Google Play application store 1 Make sure you have turned on Wi Fi Direct on the printer 2 Turn on Wi Fi Direct on your mobile device For more information see the documentation provided with the mobile device ENWW Connect wirelessly to the printer withoutarouter 71 3 From your mobile device select a document from a print enabled application and then select the option to print the document The list of available printers appears 4 Fromthe list of available printers choose the Wi Fi Direct name shown such as DIRECT HP DeskJet 3630 series where are the unique characters to identify your printer e Ifthe Wi Fi Direct connection security for the printer is Automatic the default setting the mobile device will connect to the printer automatically and send the print job e Ifthe Wi Fi Direct connection security for the pri
87. p Scan and then click Set Preferences For information how to open the printer software see Open the HP printer software Windows on page 25 e Toselect the number of pages to print per sheet on the Layout tab select the appropriate option from the Pages per Sheet drop down list e Toview more printing settings on the Layout or Paper Quality tab click the Advanced button to open the Advanced Options dialog box Print in Grayscale Allows you to print a black and white document using the black ink only Select Black Ink Only and then click OK It also allows you to print a high quality black and white image Select High Quality Grayscale and then click OK o Pages per Sheet Layout Helps you specify the order of the pages if you print the document with more than two pages per sheet ET NOTE Thepreview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout drop down list o HP Real Life Technologies This feature smooths and sharpens images and graphics for improved print quality 38 Chapter3 Print ENWW Booklet Allows you to print a multiple page document as a booklet It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper Select a binding method from the drop down list and then click OK e Booklet LeftBinding The binding side after folded into a booklet appears at the left side Select the option if your reading habit is from l
88. photo to email Windows 1 Load the original print side down on the right front corner of the scanner glass 2 Double click the printer icon on the desktop or do one of the following to open the printer software ENWW Scan using the HP printer software 51 e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name 3 Inthe printer software click Scan a Document or Photo 4 Selectthe type of scan you want and then click Scan Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment A NOTE Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan For more information see Change scan settings Windows on page 53 If Show Viewer After Scan is selected you can make adjustments to the scanned image in the preview screen To scan an original from HP printer software 0S X 1 Open HP Scan HP Scan is located in the Applications Hewlett Packard folder at the top level of the hard disk 2 ClickScan 3 Choosethe type of scan profile you want and follow
89. places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Some cookies such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually ENWW Advanced printer management tools for networked printers 77 You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies ET NOTE Depending on your printer if you disable cookies you also disable one or more of the following features e Starting where you left the application especially useful when using setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser 78 Chapter7 Connect your printer ENWW Tips for setting up and using a networked printer ENWW Use the following tips to set up and use a networked printer e When setting up the wireless networked printer make sure yo
90. print a document using HP ePrint 1 Make sure you have set up Web Services For more information see Set up Web Services on page 43 Press the HP ePrint button gi and the Information button 0 at the same time to print an information page and then find the email address for your printer from the page 3 Email your document to the printer a On your computer or mobile device open your email application A NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application b Create anew email and attach the document to print Send the email to the printer email address The printer prints the attached document ET NOTE Enteronly the HP ePrint email address in the To field Do not enter any additional email addresses in the other fields The HP ePrint server does not accept email print jobs if there are multiple addresses in the To field or any address in the Cc field 33 Ef NOTE The email will be printed once it is received As with any email there is no guarantee when or whether it will be received You can check the print status on HP Connected www hpconnected com ET NOTE Documents printed with HP ePrint may appear different from the original Style formatting and text flow may differ from the original document For documents that need to be printed with a higher quality such as legal documents we recommend tha
91. r or A4 unused plain white paper into the input tray Open the printer software For more information see Open the HP printer software Windows on page 25 In the printer software click Print amp Scan and then click Maintain Your Printer to access the printer toolbox The printer toolbox appears Click Align Ink Cartridges on the Device Services tab The printer prints an alignment page Follow the on screen instructions to load the cartridge alignment page print side down on the scanner glass and then click Scan to scan the alignment page The printer aligns the ink cartridges Recycle or discard the cartridge alignment sheet 6 Printa diagnostics page if the ink cartridges are not low on ink To print a diagnostics page b Load letter or A4 unused plain white paper into the input tray Open the printer software For more information see Open the HP printer software Windows on page 25 In the printer software click Print amp Scan and then click Maintain Your Printer to access the printer toolbox Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page 94 Chapter8 Solve a problem ENWW e Review the blue magenta yellow and black boxes on the diagnostics page Print Quality Diagnostic Pe tun er ee ed omm i 0d ee gor roa eee Be os gee E Www cama rad efr ETO Ue Beet come eet ofc emt TE gm tc t o On OM Dr J Cheek Pe Cont ONU le DOM OPTED Eun RC KIA FW
92. ray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray o Make sure paper in the input tray is not curled Uncurl paper by bending it in the opposite direction of the curl Pages are skewing o Make sure the paper is loaded in the far right side of the input tray and the paper width guide is fit against the left side of the paper Load paper into the printer only when it is not printing Multiple pages are being picked up Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray o Make sure the input tray is not overloaded with paper Make sure the pieces of the loaded paper are not sticking together o Use HP paper for optimum performance and efficiency 86 Chapter8 Solvea problem ENWW Ink cartridge issues Identify whether an ink cartridge has a problem To identify whether an ink cartridge has a problem check the status of the Ink Alert light and the corresponding Ink Level icon For more information see Control panel lights and display icons status on page 7 If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem do the following to identify whether a cartridge has a problem 1 Remove the black cartridge and then close the cartridge access door e ifthe Ink Level icon for the tri color c
93. requirements from regulatory agencies in your country region This section contains the following topics e Regulatory model identification number e FCCstatement e Notice to users in Korea e VCCI Class B compliance statement for users in Japan e Notice to users in Japan about the power cord e Noiseemission statement for Germany e Visual display workplaces statement for Germany e European Union Regulatory Notice e Declaration of conformity e Regulatory wireless statements Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRH 1501 This regulatory number should not be confused with the marketing name HP DeskJet 3630 All in One Printer HP DeskJet Ink Advantage 3635 All in One Printer etc or product numbers F5S43A F5S43B F5S44A F5S44B F5S44C etc 116 AppendixA Technical information ENWW FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses a
94. rtrid low on ink 1 dca ISOS ATE METY EOW low on ink Press the Resume button to continue printing and replace the ink cartridges when the print quality is no longer acceptable For information about how to replace ink cartridges see Replace ink cartridges on page 60 Error icon Paper Error icon and Resume light e The Error icon the Paper Error icon and the Resume light are on Cause Solution There is no paper in the input tray Load paper in the input tray For information about how to load paper see Load media on page 16 e The Error icon the Paper Error icon and the Resume light are blinking ED 2 ENWW Control panel lights and display icons status 11 Cause Solution The printer receives a printing job and detects that there is no paper inthe inpubtray Load paper and then press the Resume button ey to continue printing For information about how to load paper see Load media on page 16 Number of copies icon e TheNumber of copies icon is alternating between the letter E and the number 1 At the same time the Error icon the Paper Error icon and the Resume light are blinking Cause Solution The printer receives a printing job starts feeding paper and detects that the paper width for the printing job is bigger than the width of the loaded paper oQ to cancel the printing job and eject paper Press either the Resume button ey or the Cancel button To avoid
95. set in Schedule 2 of the Rule EPEAT Most HP products are designed to meet EPEAT EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment For more information on EPEAT go to www epeat net For information on HP s EPEAT registered products go to www hp com hpinfo globalcitizenship environment pdf epeat printers pdf China SEPA Eco Label User Information PRR fc UA UE APRA RBEAFS 0DAHPORETEREF OGRA AIM EEA ings i mrie E EZ MRHAR ARREERREHRAARA a a alates BRT SRAARA FMAM RS F TERTELMERIEASK MRVAR 114 AppendixA Technical information ENWW China Energy Label for Printer Fax and Copier REN FTEDELEL E FLULBEIS SX SE fao EM UU RM EMO TRAE TRAP BREET Wm LORI BE TASER SRA OE G8 215217 RRS PRESE HER Np REE KEXIRIEULBER RARMAN ESR BORIBRGKE ELE FI SR DURO 97298 HMA FADENA LHR 2 NR AEAN HRA BIETUSETNEREIERE GB 21521 ERR ERO W Gm FH mniussgsmumumis rm mmEHS ERS BRAKE HaT Tr RADE UF uui KBR XI Ph BIBRTIENISUT EN 10535 ER Th ME QW AT BIBIUC BHO RGERTIS Br mmus NE AE TiRP BERR REARS AMR BA iM RARER HMDS AF cH BSaRONAPRR MEADS GET 2h ARRON Ww ae HRELTUCARELARAVLA MRL IEEE EO RIM ROTOR MEN PNM HAMELAGOLRRMMRAOMALE Alt HE BPI HE Sisi LETH T RETINASGUBSES Wee GB21521 fait ENWW Environmental product stewardship program 115 Regulatory notices The HP DeskJet 3630 series meets product
96. t you print from the software application on your computer where you will have more control over what your printout looks like To turn off HP ePrint Fromthe printer control panel press the HP ePrint button gi 3 Ef NOTE To remove all Web Services see Remove Web Services on page 47 abc here to qo online for more information 44 Chapter 4 Use Web Services ENWW Use HP Printables Print pages from the web without using a computer by setting up HP Printables a free service from HP You can print coloring pages calendars puzzles recipes maps and more depending on the apps available in your country region Go to the HP Connected website for more information and specific terms and conditions www hpconnected com ENWW Use HP Printables 45 Use the HP Connected website Use HP s free HP Connected website to set up increased security for HP ePrint and specify the email addresses that are allowed to send email to your printer You can also get product updates more apps and other free services Go to the HP Connected website for more information and specific terms and conditions www hpconnected com 46 Chapter4 Use Web Services ENWW Remove Web Services To remove Web Services complete the following steps 1 Open the embedded web server EWS For more information see Open the embedded web server on page 77 2 Click the Web Services tab and then click Remove Web Services in the Web Serv
97. tected by the printer For more information see Change the default paper size detected by printer on page 20 ENWW Print with AirPrint 37 Tips for print success To print successfully the HP ink cartridges should be functioning properly with sufficient ink the paper should be loaded correctly and the printer should have the appropriate settings Print settings do not apply to copying or scanning Ink tips e Use original HP ink cartridges e Install both the black and tri color cartridges correctly For more information see Replace ink cartridges on page 60 e Checkthe estimated ink levels in the ink cartridges to make sure there is sufficient ink For more information see Check estimated ink levels on page 58 e ftheprint quality is not acceptable see Printing issues on page 90 for more information Paper loading tips e Loadastack of paper not just one page All of the paper in the stack should be in the same size and type to avoid a paper jam e Loadthe paper with side to be printed on facing up e Ensurethat paper loaded in the input tray lays flat and the edges are not bent or torn e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray For more information see Load media on page 16 Printer settings tips Windows e Tochange default print settings open the HP printer software click Print am
98. the printer is off To turn on the wireless capability press the Wireless button yp The Wireless light is blinking the Wireless icon is on andthe The printer is connecting to a wireless network or is in the Wi Signal Bars icon are cycling Fi Protected Setup WPS push mode 3 5 eoll anll lu The Wireless light blinks for three seconds and then turns off The wireless capability of the printer is disabled Change the wireless settings For more information see te MI Wireless settings on page 74 ENWW Control panel lights and display icons status 7 Status The Wireless light is blinking and the Wireless icon and Wireless Attention icon are on Description There is no wireless signal e Make sure your wireless router or access point is powered on e Move the printer closer to the wireless router The Wireless light is blinking the Wireless icon is on and the Wireless Attention icon is blinking O T ti Wi Fi Direct light and icon a o Status The Wi Fi Direct light and icon are on One of the following might have occurred e The printer has a problem connecting to the wireless network e Anerror occurs or an overlap session is detected when using WPS Press the Wireless button yp and the Information button O together to run the wireless test and then review the test report for information on how to solve the problem Description Wi Fi Dire
99. time the Error icon the Paper Error icon and the Resume light are blinking Cause Solution The printer receives a multi page printing job detects that the To cancel the printing job press the Cancel button paper length for the printing job does not match the length of xX the loaded paper and then prints out the first page of the job wither ors e To continue printing the remaining pages press the Resume button e The remaining pages will have the same errors as the first page TIP You can change the default paper size automatically detected by the printer For more information see Change the default paper size detected by printer on page 20 e TheNumber of copies icon is alternating between the letter E and the number 3 At the same time the Resume light and the Ink Alert light are blinking m E J s amp eo i ENWW Control panel lights and display icons status 13 Cause Solution The carriage inside the printer has stalled Open the cartridge access door and make sure the carriage is not obstructed Move the carriage to the right close the cartridge access door and then press the Resume button ey to continue printing See Jams and paper feed issues on page 82 for more information e The Number of copies icon is alternating between the letter E and the number 4 At the same time the Error icon the Paper Error icon the Resume light and the Ink Alert light are blinking O A oi
100. to 60 C 40 F to 140 F e inthe presence of high electromagnetic fields it is possible the output from the HP DeskJet 3630 series may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity e Plain paper sheets 80 g m2 20lb Up to 60 e Envelopes Up to 5 e Index cards Up to 20 e Photo paper sheets Up to 20 Output tray capacity e Plain paper sheets 80 g m2 20lb Up to 25 e Envelopes Upto 5 e Index cards Up to 10 e Photo paper sheets Up to 10 Paper size e Foracomplete list of supported media sizes see the printer software Paper weights e Plain Paper 64 to 90 g m 16 to 24 Ib e Envelopes 75 to 90 g m 20 to 24 lb ENWW Specifications 109 e Cards Up to 200 g m 110 lb index maximum e Photo Paper Up to 280 g m 75 lb Print specifications e Printspeeds vary according to the complexity of the document e Method drop on demand thermal inkjet e Language PCL3 GUI Copy specifications e Digital image processing e Copy speeds vary according to the complexity of the document and model Scan specifications e Resolution up to 1200 x 1200 ppi optical For more information about ppi resolution see the scanner software e Color 24 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print res
101. tructions To restore network settings to default settings Press the Wireless button and the Cancel button gt lt from the printer control panel at the same T time and then hold them for three seconds 74 Chapter7 Connect your printer ENWW Connect your printer to your computer with a USB cable non network connection The printer supports a rear USB 2 0 High Speed port for connection to a computer To connect the printer with the USB cable 1 Insert the printer software CD in the computer CD ROM drive 2 Ef NOTE Donot connect the USB cable to the printer until you are prompted to do so 2 Follow the on screen instructions When you are prompted connect the printer to the computer by selecting USB on the Connection Options screen 3 Follow the on screen instructions If the printer software has been installed the printer will operate as a plug and play device If the software has not been installed insert the CD that came with the printer and follow the on screen instructions ENWW Connect your printer to your computer with a USB cable non network connection 75 Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable directly connecting the printer to your computer you can easily change to a wireless network connection You will need a wireless 802 11b g n network that includes a wireless router or access point A NOTE
102. twork test report and network configuration page Find network settings for wireless connection Choose one of the following troubleshooting options HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name SSID and password network key NOTE This utility is only available for Windows operation system Use an HP online troubleshooting Learn how to find your network name SSID and wireless password wizard A NOTE The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages Fix Wi Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi Fi Direct problem or learn how to configure Wi Fi Direct A NOTE The HP online troubleshooting wizards may not be available in all languages 100 Chapter8 Solve a problem ENWW Read general instructions in the Help for Wi Fi Direct troubleshooting 1 Make sure that the Wi Fi Direct light on the printer control panel is on If the light is off press the Wi Fi Direct button a to turn it on 2 From your wireless computer or mobile device turn on the Wi Fi connection and then search for and connect to the Wi Fi Direct name of your printer 3 Enter the Wi Fi Direct password when prompted 4 Ifyou are using a mobile device make sure you have installed a compatible printing app For more information about mobile printing visit www hp com
103. ues Use an HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed E NOTE TheHP online troubleshooting wizards may not be available in all languages Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations To clear a paper jam from the input tray 1 Press the Cancel button X to try to clear the jam automatically If this does not work complete the following steps to clear the jam manually 2 Pullthe paper gently out of the input tray 3 Make sure there is no foreign object in the paper path and then reload paper A NOTE The input tray shield can prevent foreign debris from falling into the paper path and causing serious paper jams Do not take down the input tray shield 4 Press the Resume button ey on the control panel to continue the current job To clear a paper jam from the output tray 1 Press the Cancel button X to try to clear the jam automatically If this does not work complete the following steps to clear the jam manually 82 Chapter 8 Solve a problem ENWW 2 Pull the paper gently out of the output tray 3 Press the Resume button ep on the control panel to continue the current job To clear a paper jam from the cartridge access area 1 Press the Cancel button X to try to clear the jam automatically If this does not work complete the following steps to clear the ja
104. ult printing shortcuts Printer settings tips OS X ENWW On the Print dialog use the Paper Size pop up menu to select the size of paper loaded in the printer On the Print dialog choose the Paper Type Quality pop up menu and select the appropriate paper type and quality To print a black and white document using only black ink choose the Paper Type Quality from the pop up menu and choose Grayscale from the Color pop up menu Tips for print success 39 Notes e Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time ET NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe the purchased original HP ink cartridges go to www hp com go anticounterfeit e Inklevel warnings and indicators provide estimates for planning purposes only ET NOTE When youreceive a low ink warning message consider having a replacement ink cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until the print quality becomes unacceptable e You can print your document on both sides of the paper manually 40 Chapter3 Print ENWW 4 ENWW Use Web Services e What are Web Services e Setup Web Services e Printwith HP ePrint e Use HP Printab
105. ur wireless router or access point is powered on The printer searches for wireless routers then lists the detected network names on the computer e If your computer is connected to a Virtual Private Network VPN you need to disconnect from the VPN before you can access any other device on your network including the printer e Learn more about configuring your network and the printer for wireless printing Click here to go online for more information e Learn how to find your network security settings Click here to go online for more information e Learn about the HP Print and Scan Doctor Click here to go online for more information A NOTE This utility is only available for Windows operation system e Learnhow to change from a USB to wireless connection Click here to go online for more information e Learnhow to work with your firewall and antivirus programs during printer setup Click here to go online for more information Tips for setting up and using a networked printer 79 80 Chapter 7 Connect your printer ENWW ENWW Solve a problem This section contains the following topics Jams and paper feed issues Ink cartridge issues Printing issues Copy issues Scan issues Network and connection issues Printer hardware issues Control panel error codes HP support 81 Jams and paper feed issues What do you want to do Clear a paper jam Solve paper jam iss

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