DiamondMax Hard Drive Installation Sheet
Contents
1. IM PORTANT After the SETUP program has detected the hard drive verify that the Logical Block Addressing LBA mode is enabled for the drive as not all BIOS versions set this feature during the AUTO DETECT process COM MENT When LBA is enabled some BIOS programs typically Award will change the values of the cylinders and heads by dividing the cylinders by 2 4 8 or 16 and multiplying the heads by the same value This operation will not change the capacity of the hard drive If the system correctly detects the drive and does not hang during the boot process proceed to Section 8 If the system hangs during the POST proceed to Section 9 If Auto Detect did not find the drive and no error message was presented proceed to step 2 below 2 Enter the BIOS menu where the hard drive definitions are displayed and select the appropriate entry Primary M aster Primary Slave Secondary M aster or Secondary Slave or their equivalents for the M axtor hard drive If the SETUP program does not provide an AUTO DETECT capability the drive parameters must be set using the User Definable Type UDT Set the Cylinder Head and Sector values with the values listed on the drive label The drive label is located on the top cover of the drive The fields LZone Landing Zone and W Pcom W rite Pre comp are not used by the M axtor hard drive These fields may be set to 0 or by the values assigned by the BIOS NOTE Each BIOS manufacturer uses d2. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights that vary from state to state Contacting Maxtor s Customer Support Center 1 800 2 MAXTOR 1 800 262 9867 Agents available from 6 a m to 6 p m mountain time M onday through Friday Press 1 Press 2 Press 3 Technical Support Customer Service MaxFax 24 hour nstallation and Replacement Options Automated Fax roubleshooting Warranty and RMA Status Retrieval Service y Asante n 24 hour Automated Automated Voice Customer Service roubleshooting nformation System Contacting Maxtor Outside the U S Canada Customer Support Center 303 678 2015 M axinfo 303 678 2015 press 1 M axFax 303 789 2618 Maxtor on the Internet Home Page FTP Site http w ww maxtor com ftp ftp maxtor com Fax and E mail Technical Support Fax 303 678 2260 Customer Service Fax 408 922 2085 Technical Support E mailvisit M axtor s web site and follow links Customer Service E mail visit M axtor s web site and follow links Copyright 1999 Maxtor Corporation 800 262 9867 Contents and specifications subject to change without notice DiamondM ax is a trademark of M axtor Corporation Maxtor Part 1417 A Maxtor
3. Installing 5 25 inch Mounting Brackets and Rails If the M axtor hard drive is being mounted in a 5 25 inch drive bay the following figure shows how to attach the brackets to the drive The brackets are not required when mounting in a 3 5 inch drive bay Hard Drive with 5 25 inch M ounting Brackets Installing in a Device Bay After the hard drive is prepared with mounting brackets if required and the jumpers are set correctly the drive can be mounted in a device bay and secured Be sure to secure the drive with all four screws in the device bay This provides grounding and protection from shock and vibration NOTE Computer systems use different methods for mounting hard drives Please refer to the computer user s manual or contact the manufacturer for specific mounting instructions 5 Attaching IDE Interface and Power Cables In order for the computer to recognize the M axtor hard drive is in the system the power cable and IDE interface cable must be properly connected 1 Attach an IDE interface connector to J 1 on the Maxtor hard drive The striped or colored edge of the IDE interface cable indicates pin 1 Pin 1 on the IDE interface cable connector must match pin 1 on the M axtor hard drive IDE interface connector closest to the drive power connector It must also match pin 1 on the IDE connector on the mother board or IDE interface card Refer to the system or interface card user s manual for identification of pin 1 on th
4. download page Limited Warranty Statement Maxtor s warranty obligations are limited to the terms set forth M axtor warrants to the original consumer purchaser original purchase For replacement disk drives the warranty on the rep warranty on the original drive or 90 days whichever is longer For disk Program the warranty period is 3 years commencing on the date M ax hat new Maxtor products will be free from defects in material and workmanship for 3 years from the date o acement drive is the remainder of the drives obtained under the M axtor Upgrade or ships the drive to the customer f you discover a defect M axtor will at its option repair or replace the product at no charge to you provided jou return it during the warranty period with transportation charges prepaid to Maxtor in pal ose CA Bray Ireland or Singapore Drives must be properly packaged in M axtor packaging or M axtor approved packaging to obtain warranty service Before returning a M axtor product please contact M axtor at 1 800 2M AXTOR and press option 2 IN USA o obtain a Return M aterial Authorization RM A number A copy of the receipt or a bill of sale bearing the appropriate M axtor serial number and model number may be required for warranty service The warranty applies only to the M axtor products that can be identified by the M axtor trademark trade name or ogo affixed to them M axtor does not warrant any product that is not manufactured by for or w
5. DiamondMax Hard Drive Installation Sheet 1 Before You Begin IMPORTANT PLEASE READ Please read this Installation Sheet completely before installing the M axtor hard drive It gives general information for installing a M axtor hard drive in a typical computer system If you don t understand the installation steps have a qualified computer technician install the hard drive Handling Precautions If the handling precautions are not followed damage to the hard drive may result which may void your warranty See the Warranty section for additional information Allow the hard drive to reach room temperature BEFORE installing it in your computer system Hard drives are sensitive to electrostatic discharge ESD damage Handle the drive by its sides DO NOT touch the printed circuit board NEVER drop jar or bump the drive DON T connect disconnect any drive cables when the power is on DON T force or rock the hard drive connectors into or out of their connection sockets System Requirements IDE AT interface Maxtor recommends Drives less than or equal to 8 4 GB 486 DX 66 M Hz e Drives larger than 8 4 GB Pentium class processor Operating System Requirements Drives less than or equal to 8 4 GB DOS 5 0 or higher e Drives larger than 8 4 GB v Installing as boot drive Primary M aster requires full installation set of Windows 95 98 not an upgrade from DOS or Windows 3 x Installing as non boo
6. MI Award and Phoenix provide their core BIOS programs to system board manufacturers and OEM s who have the capability of making modifications to some of the descriptions and definitions to meet their unique requirements These changes include how to access the BIOS the appearance of the information on the screens and the location of parameters within the BIOS Refer to the system or BIOS manufacturers documentation help on entering the BIOS setup program for your computer WARNING When entering settings for the M axtor hard drive be careful not to change any of the other BIOS settings or other parts of the system may not work correctly BIOS CMOS Parameters In order for the computer system to recognize the new M axtor hard drive it is necessary to set the system BIOS with the correct information about the drive To do this run the system SETUP BIOS program The M axtor hard drive must be identified to the system through the BIOS and it must be registered in the BIOS based upon its position relative to the other IDE devices connected to the system and recorded in the BIOS Most newer BIOS provide the descriptions of Primary M aster Primary Slave Secondary Master and Secondary Slave see section 2 which identify the device configuration and location on an IDE interface and its relationship to the other IDE devices on the same interface or ribbon cable Some older BIOS versions do not use this terminology for identification and it
7. ating system assigns drive letters to all devices as follows 1 to all hard drives and their partitions 2 to all other devices like CD ROM s and tape drives When adding an additional hard drive to the system the drive letters will be automatically changed by the operating system A Preparing the hard drive using the operating system software IM PORTANT Due to operating system limitations DOS operating systems cannot access the full capacity of drives larger than 8 4 GB The Windows 95 full installation not an upgrade from DOS operating system or equivalent is required to obtain the full capacity of any drive larger than 8 4 GB If the system or interface card correctly supports the M axtor hard drive the drive may be partitioned and formatted using the OS software If the cylinder limitation jumper J 46 is installed or the BIOS does not support the hard drive the M axBlast installation software option B below must be used to prepare the hard drive Certain OS s e g Windows NT Novell do not support this option You will have to install the drive on a system that has a BIOS that supports the capacity of the drive when installing these OS s NOTE All versions of DOS PC DOS DR DOS and Windows 95A FAT 16 support have a partition size limitation of 2 1 GB For drives larger than 2 1 GB the drive must be divided into partitions that do not exceed the 2 1 GB limitation Windows 95B and 98 OSR2 do not have this limitation Windo
8. ave Device Cable Select ee eae VIO EG GHP AVAA J0 J48 J46 J44 JIa 0 J48 J46 J44 Ia B0 Jae Jae Jad J42 A AAEE ARARA RA AEAEE CIP A 82 E 8 amp 2 GOPQODOPOPAOP Q G OAPOPAQOO 2222A EDE hterface Connector J1 Jumpers Power Connector J2 Rear View of Maxtor Hard Drive Master Slave and Cable Select Settings Before installing the drive in the computer you must determine how the jumpers on the Maxtor hard drive are to be set for your system based upon the use of the M axtor hard drive as either a Master or Slave device M axtor hard drives are shipped with the M aster jumper setting enabled IM PORTANT If a M axtor hard drive is being added to a system on the same cable with an existing IDE device it may be necessary to re configure the jumpers on the existing device to insure that the system will properly recognize both devices Information regarding the correct jumper configurations on other IDE devices is available in their product documentation or from the manufacturer of that device Systems Using Cable Select IM PORTANT M ost systems do not use this feature Unless you are sure that your computer system supports Cable Select do not set up the drive with this feature enabled Maxtor hard drives support Cable Select The Cable Select method of drive identification allows the system t
9. e primary and the other as the secondary The primary interface must be used for at least one IDE device before connecting any devices to the secondary IDE interface Ribbon cable lengths are limited to 18 inches and have two or three 40 pin connectors IDE devices may be connected anywhere on the cable One connector is attached to the IDE connector on the mother board or interface card and the remaining connector s are available for the IDE devices Identifying IDE Devices on the Interface Each device must be identified as either the M aster or Slave device on that interface cable Each cable must have a M aster before it can have a Slave device on the cable There cannot be two Master or two Slave devices on the same cable IDE devices use jumpers to designate the M aster Slave identification of the device Each manufacturer may have its own jumpering scheme to identify the device as a Master or Slave and its relationship to other IDE devices attached to the same cable J umper Settings A jumper is a small piece of plastic that slides over a pair of configuration pins on the drive to activate a specific function The jumper illustration below shows three valid jumper settings for Maxtor hard drives Master Slave and Cable Select M axtor hard drives can be set as either a Master or a Slave device There are no other jumpers to set when the M axtor drive is installed on the same ribbon cable with another IDE device Master Device Sl
10. eir IDE interface connector 2 Connect an available power connector to J 2 on the M axtor hard drive This connector is keyed and will only fit in one orientation Do not force or rock the connector After attaching the IDE interface cable and the power cable to the Maxtor hard drive verify that all other cables connected to other devices the mother board or interface card s are correctly seated Legion aces edge is pin 1 Rear View of Maxtor Hard Drive IDE Interface and Power Connections 6 Attaching System Cables The computer system the M axtor hard drive is being installed in will have its own cable placement and connection methods This means that the location of the IDE interface connectors on the mother board and or interface card and the orientation of pin one is determined by the manufacturer Also older systems and interface cards may have only a single IDE interface connection limiting the system to two IDE devices Refer to the system or interface card user s manual for cable connection and orientation instructions Attach the 40 pin IDE interface cable from the M axtor hard drive to the IDE connector on the mother board or IDE interface card Insure that the red edge of the ribbon cable is oriented to pin 1 on the interface NOTE When installing a UDM A 66 DiamondM ax Hard Drive model numbers designated with a U an 80 conductor cable must be used Please use the follow ing connection steps 1 the blue con
11. ifferent methods of identifying the UDT Newer BIOS from all manufacturer s will usually include an entry called User or User 1 Older BIOS vary in the method used to identify the UDT Following are examples of BIOS UDT AMI Type 47 Award Type 47 and Phoenix Type 48 Only the cylinder head and sector values printed on the drive label must be entered All other values may be zero 0 Set the LBA mode to enabled for this drive Refer to the system user s manual or contact the system manufacturer for information on enabling LBA If the SETUP program does not provide the UDT set the BIOS to the drive type with the largest capacity of those listed in the BIOS C After the drive parameters are entered follow the SETUP program procedures to save the settings and exit the SETUP program After changing BIOS settings saving the values and exiting the SETUP program should force the system to re boot If you are not sure how the UDT is defined in the BIOS refer to the computer user s manual or contact the system manufacturer 8 Hard Drive Preparation To finish the installation the drive must be partitioned and formatted Hard drive partitioning and formatting may be done with the operating system software or with M axBlast installation software Select A or B below to complete the preparation of the M axtor hard drive NOTE Drive letter assignment is controlled by the operating system and not by the BIOS or MaxBlast The oper
12. ith permission rom M axtor This warranty is not applicable to Abnormal wear and tear Abuse unreasonable use mistreatment or neglect Damage caused during installation of the disk drive Damage caused by the equipment or system with which the disk drive is used Damage caused by modification or repair not made or authorized by M axtor Disk drives whose M axtor Serial Number has been removed or defaced Damage caused by use of non M axtor packaging Damage caused by improper or improperly used packaging Damage caused by lack of ESD protection Drives that are determined to be stolen THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS WHETHER ORAL OR WRITTEN EXPRESSED OR IM PLIED MAXTOR SPECIFICALLY DISCLAIM S ANY AND ALL IM PLIED WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEM ENT NO MAXTOR DEALER AGENT OR EM PLOYEE AUTHORIZED TO M AKE ANY MODIFICATION EXTENSION OR ADDITION TO THIS WARRANTY MAXTOR IS NOT RESPONSIBLE FOR SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAM AGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF DATA LOSS PROFITS DOW NTIM E GOODWILL DAMAGE OR REPLACEM ENT OF EQUIPM ENT AND PROPERTY AND ANY COSTS OF RECOVERING PROGRAM MING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH MAXTOR DISK DRIVES a gt z
13. may be necessary to refer to the system user s manual or BIOS documentation to determine where the drive settings should be set in that specific BIOS If this information is not available then it will be necessary to contact the system manufacturer for the correct terminology to correctly identify the drives within the system The following are the typical steps to be used to set the hard drive parameters in a BIOS A Turn the system ON During the system start up sequence run the SETUP BIOS program or similar commands to access the system BIOS NOTE Newer systems will typically display a message e g press DEL to Enter Setup identifying how to access the SETUP BIOS program B Once the SETUP BIOS program is active do one of the following to set the BIOS parameters for the M axtor hard drive 1 Enter the BIOS menu where the hard drive settings are displayed select the correct entry Primary M aster Primary Slave Secondary M aster or Secondary Slave or their equivalents to set the parameters for the M axtor hard drive If the SETUP program provides an AUTO DETECT capability use this feature to detect the M axtor hard drive If the SETUP program does not have AUTO DETECT set the drive parameters as defined in step 2 Typically this feature is available for each individual IDE device It may be necessary to exit the BIOS re boot the system and re enter the BIOS before the AUTO DETECT operation will take effect
14. nector must be attached to the system IDE interface 2 the gray connector must be attached to Device 1 slave and 3 the black connector must be attached to Device 0 master X Striped Edge Pin 1 System Connector blue Drive 1 Slave gray 1 Drive 0 Master black UDMA 66 Interface Cable 7 System Setup The following procedures are designed for systems using the DOS 5 0 or higher Windows 95 98 OS s For other operating systems e g Windows NT OS2 UNIX LINUX and Novell NetW are refer to the OS user s manual for the BIOS setting and other installation requirements For drives with capacities larger than 8 4 GB the full installation set for Windows 95A or 95B OSR2 and Windows 98 is required OS s that do not support extended interrupt 13 cannot access or format a drive larger than 8 4 GB This is true regardless of BIOS mother board or interface card support DOS based OS s do not support this interrupt and are limited to a maximum drive size of 8 4 GB It is not possible to upgrade from a DOS OS to Windows 95 98 and obtain the full capacity of a drive larger than 8 4 GB Setting the BIOS CMOS The SETUP BIOS program identifies the system information e g floppy drives hard drives video etc used to identify devices attached to the computer during system boot This includes the information about what kind and how many IDE hard drives are attached to the system IMPORTANT M ajor BIOS manufacturers like A
15. o identify M aster and Slave IDE devices based upon the position connector the IDE device is attached to on the interface ribbon cable On Maxtor hard drives Cable Select is enabled by adding a jumper to J 48 A special IDE cable select interface cable is required for systems using the Cable Select feature If your system supports this feature refer to the system user s manual or contact the system manufacturer for specific procedures for installing hard drives Relationship to Other IDE Devices Maxtor recommends that its hard drives be configured as a M aster device to any IDE device that is not a hard drive e g CD ROM s Tape drives Zip drives etc 4 Mounting Drive in System Turn the computer OFF disconnect the power cord and remove the cover Refer to the computer user s manual for information on removing the cover Each system manufacturer uses different types of cases including desktop mini and full tower configurations As a result there are many different possible mounting locations that could be used In a typical system case there are specific 3 5 inch and 5 25 inch bays available for storage devices When a 3 5 inch mounting bay is available mounting brackets are not required If a 5 25 inch mounting bay is used mounting brackets will be required to mount the M axtor hard drive in the system case Refer to the system manufacturers user s manual or contact the system manufacturer directly for additional information
16. s 2 General Requirements BIOS Requirements System BIOS dated prior to September 1997 do not support drives greater than 8 4 GB To obtain the full capacity of a drive larger than 8 4 GB upgrade the BIOS install a BIOS enhancer card or use the M axBlast installation software version 9 06 or newer Ultra Direct Memory Access UDMA UDMA mode on a M axtor hard drive will only activate when the drive is installed in a system with full UDMA capability i e a mother board or interface card with the UDMA chips and the associated UDM A software drivers DiamondM ax hard drives that carry a U in the model number are UltraDM A 66 UDMA Mode 4 compatible For UDMA 66 data transfers a UDMA 80 conductor cable is required 3 Hard Drive Identification IDE stands for Integrated Drive Electronics and EIDE is Enhanced IDE The IDE or EIDE interface is designed to support two devices typically hard drives ona single ribbon cable through one 40 pin connector on the mother board or interface card Some mother boards and interface cards may have a second IDE EIDE connector to support two additional IDE devices The IDE EIDE interface is identified as a primary or secondary interface In systems with only a single connector on the mother board or interface card it is the primary IDE EIDE interface To add a second IDE EIDE interface requires a special interface card In systems with two connectors on the mother board or interface card one is th
17. t drive Primary Slave Secondary M aster or Slave requires full installation set of Windows 95 98 on the boot drive Tools for Installation The following tools are needed to install your new M axtor hard drive A small Phillips head screw driver Small needle nose pliers or tweezers Your computer user s manual Operating system software Drive Identification Information Copy the following information from the label on the top cover of the M axtor hard drive for future reference Serial Number ModelNumber HDA Uplevel Cylinders Heads Sectors Capacity Barriers Due to operating system limitations DOS cannot access the full capacity of drives larger than 8 4 GB The Microsoft Windows 95 operating system or equivalent full installation NOT a Windows 95 upgrade from DOS Windows 3 1 or 3 11 is required to obtain the full capacity of any hard drive larger than 8 4 GB Back up Protect Your Existing Data Periodic backup of important data is always a good idea Whenever your computer is on there is the potential for losing data on your hard drive This is especially true when running disk utilities or any software that directly manipulates your files Maxtor recommends that you make a backup copy of the files on any existing hard drives If required this data may then be copied to the Maxtor hard drive after it has been installed in the computer Refer to your computer user s manual for detailed data backup instruction
18. ws NT 0S2 UNIX LINUX and Novell NetW are may have different limitations but please refer to their documentation or contact the manufacturer for verification For detailed operating system installation assistance refer to the system manufacturers user s manual the OS user s manual or contact the manufacturer directly B Preparing the hard drive using M axBlast installation software 1 Boot the system with the bootable M axBlast software installation diskette 2 The MaxBlast installation software will load and the first screen of the program will display Follow the on screen prompts to complete the hard drive installation 9 System Hangs During Boot If the system hangs during the boot process after installing the M axtor hard drive either before or after setting the system BIOS the system many have a BIOS with a cylinder limitation This may occur for hard drives that exceed 2 1 GB If this happens do the following 1 Turn the system OFF 2 Install the cylinder limitation jumper J 46 on the drive The figure below shows the Maxtor hard drive configured as a M aster or Slave device with the cylinder limitation jumper installed IM PORTANT W hen the Cylinder Limitation jumper 46 is installed the M axtor hard drive must be prepared using M axBlast installation software Certain OS s e g Windows NT Novell do not support this option You will have to install the drive on a system that has a BIOS that supports the capacit
19. y of the drive when installing these OS Master Device Cable Select oy A RA Ghaf L AA AA Lalas amp 50 JE J46 J44 J42 Slave Device 0 J48 J46 J44 JA42 BO JAB JAG J44 42 EZA C229 Jumpers Power Connector J2 f f POOQOODDOQDPODODOQIDDIDA POPQPOPPDIA CPAPIPDDIQIA EIDE Interface Connector J1 Rear View of Maxtor Hard Drive Master Slave and Cable Select Settings with Cylinder Limitation Enabled 3 If the BIOS was set to AUTO DETECT follow the instructions in Section 7 to prepare the hard drive using the M axBlast installation software If other BIOS settings were used access the system BIOS SETUP program and set the parameters to a User Definable Type with 4 092 cylinders 16 heads and 63 sectors per track for the Maxtor hard drive Then follow the instructions for setting the BIOS in Section 7 then Section 8 to prepare the hard drive with M axBlast software How to Obtain MaxBlast Software If a M axBlast software installation diskette was not included with the hard drive the M axBlast software may be downloaded from M axtor s Internet home page at http www maxtor com M axBlast must be downloaded to a hard drive already prepared for use with an OS The instructions for creating the M axBlast bootable diskette are available for viewing and printing from the M axBlast
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