SpiderGate User Manual (Agents and End Users)
Contents
1. SPiDERGATE Compliance Cost Savings Communication SpiderGate User Manual Agents and End Users 26 Feb 2015 Powered by RAI hoiio PTELTD 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Table of Contents TATE OCUICUI OM i PPE A E EE E E EA E E A alana 3 About SPETTI E sesira ire E E EE EE ET E E E EE I A 4 PONOA CDE oE E E EA E E EE 4 SpiderGate C oompany DUCES sessionens neern EE EEE 5 HOWTO E P Aa cae ee E AE E E E N E EE T 6 l Register fora Hono ACCOUDE cnndeesinapocsenraciectnntnobacesninotscassanmateiedtescteemedab escenario 6 2 Activate SpiderGate on your Hoiio Account enneeesessssssssssssseeeeerenensssssssssees 7 3 Download the Hoiio mobile application 0s00000oososooeenonnnnssssssssssssssrertrerreessssssssss 8 A INA Alle AS E E T E eae cee sacs 9 De IVE AIS lV OIC SCAN gaa caisqec E E I E E A 11 OS N e E E ns sievseaesnerseucee 13 7 Launch an SMS Marketing Campatgn cccccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 14 8 Number Checks Using Small Number Lookup cccccceseessessesseessesseseeeeeens 19 9 Number Checks Using Bulk Filtering eeceeeeeeesssssssssssssssssseseeeeeeeeeeeeens 21 10 How to search for past results on Check Numbers via small and bulk filtering 22 Od oles eg Oi ant Msi ge pevererrecree meron ere crmye eer acre ener tn ference we rcen rer E torre mere tren mt te were mr ctrrr trem 23 Topp Os ES act creche E an euinte sects2. icon below the dial pad to call 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd D You should see a prompt before the call Select Check DNC Blacklist x Check DNC and Blacklist Do you wish to check against the National DNC Registry and your company s Blacklist before proceeding with the call ONC charges may apply ef Check DNC Blacklist Do not check You are deemed to have clear and unambiguous consent to call SMS the number s if you did not check with BNC and Blacklist E You should see an alert that indicates the number is blocked by DNC iPhone Android Number blocked by DNC ves 66816441 2 aBc 3 DEF 4 GHI 5 JKL 6 MNO 7 Pors 8 Tuv Q wxyz Call Back a Caller ID Please contact spidergate hoiio com if the prompt is missing or should the call go through 10 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 5 Make a voice call A There are 2 call methods available Callback and Internet Call a b Callback This method is recommended when you don t have a good WiFi connection Upon dialing a number the line will ring and then disconnect A call will subsequently be made to your cell number This is known as callback Upon accepting the call the line will then be connected to your recipient Calls are charged at 3 4 cents min versus 16 1 cents min from your mobile phone operator after you exceeded your quota of free outgoing calls Note Avoid using CallBac
3. 10 am to 5 pm Monday to Friday excluding Public Holidays or Straits Interactive at support straitsinteractive com or call 6850 5462 9 am to 6 pm Monday to Friday excluding Public Holidays 27 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd
4. ABC Pte Ltd at 91234568 for more info Estimated Cost 0 15GD Q You opted in for Responsible Marketing to send from 09 00 AM to 3 30 PM GMT 080056 Would you like to reschedule your campaign to send at 09 00 AM instead een oe A D 7 Reschedule Ignore You can select your timing via Schedule Campaign option Back Save as Draft L To finish the campaign click on Send Now If you are sending the campaign outside your sending marketing time period a prompt will appear to remind you of the responsible marketing time and advise you to reschedule your campaign M To schedule the campaign to be sent at a later time check the box beside the Schedule the Campaign select the date and time you wish to send N Remember to keep the box for Confirmation to bypass company and DNC UNCHECKED i e DO NOT TICK THE BOX 17 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd O It will take some time for all the SMSes to be sent due to the DNC and company checks after which you can view your campaign under Sent Click on View Report of the specific campaign SMS Marketing jashiboard Campaigns sts Create New Campaign SpiderGate Campaign View monthly campaign schedules P To view monthly scheduled campaigns click on the Calendar icon circled in red Vies Report Dashboard Campaigns Lists Premium Account August 2014 lt Sun Mon Tue Wed Thu Fri Sat l t a J
5. 6 i g Happy Resort Scheduled at 25 Aug 2014 04 30PM 13 i4 i5 No of recipients The Creek Bukit Freehold New Launch 19 Toh Tuck Rd walk to Beauty World MAT 260unit 1 case re pis ABR Call Clement 91234567 f S ia Edit Delete Ew O Zi 28 29 0130 PM Abcl 1 Q You can also edit or delete campaigns by clicking on the campaign name on the scheduled date and time To return to the list of campaigns click on the icon on the left side of the Calendar button 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 18 8 Number Checks Using Small Number Lookup 1 Small Number Lookup allows checking of up to 10 numbers against the DNC registry and centralised company blacklist 2 Login to the user portal and click on the SpiderGate app on the left side menu 3 Click on the Small Number Lookup tab 4 Key in a number including the 65 country code and press the Enter key Repeat the process till you have entered all the numbers Check Number s via Small Number Lookup Each submite format eg t65912734567 where 65 stands for country code and 91234561 p mri iei a 7 m ell oe 7 Fon m s a is the number Country code is optional for Singapore number Total Singapore numbers credit number ie a submitted oo og eee arini 2 LU AUMOBer S d number must follow valid intermational phone number p a rs ye eet my 1 2 zi r j You can check up to 10 numbers using the Small Numbe
6. Fax Message DNC Registry Company DNC Registry Compar DNC Registry Company 98222625 DNC NR DNC NR NR NR 97990030 DNC BL DNC BL DNC BL 96498281 DNC NR DNC NR DNC NR kee Total 3 Legend WL Whitelisted NR Not registered in DNC Registry or Company Registry BL Blacklisted DNC Do not call Do not SMS5 Do not fax SKIPPED Not a valid Singapore number Please print these results for your records 21 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 10 How to search for past results on Check Numbers via small and bulk filtering Log in to the user portal and click on the SpiderGate app on the left side menu 2 Click on View Results 3 Select the method and numbers of days you wish to locate the results Mouse over the specific submission date and click Download Results Lookup Q spiderGate Submission date Total numbers Casts Expiry date 22 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Other Useful Info For Agents Agents and professionals whose SpiderGate filter is activated on their Personal accounts will find useful information here to assist with payment and looking for transaction records Click on the Settings icon on the top right and a drop down menu will appear 5699F gts az2escd hen d e O Topup a Settings abl Usage History ai Refer and Earn Help amp Support Logout Top up credits A Select Top Up and
7. Log in to the user portal and click on the SpiderGate app on the left side menu 3 Click on the Bulk Filtering tab 4 Download the CSV template Type in or copy and paste all the telephone numbers in the CSV file Click on the Upload CSV button to upload your CSV Excel file of the numbers Check Number s via Bulk Filtering CSV Template can be down osdedfere Upload CSV You will be notified by email once the results are ready within 24 hours Each number lookup to DNC will be charged at 1 07 cents rounded up to the nearest 100 X 0 010 1 0 7 Total Singapore numbers credit number Quantity of credits used for this check 5 Upon uploading the file you will be shown the total Singapore numbers you are checking and the credits chargeable if you choose to proceed The system automatically filters out duplicates so you will only be charged for checking each number once Each number check costs 1 07 cents submitted 6 To confirm click Proceed 7 You will receive the results via email within 24 hours The search results will be in an attached CSV file and will show two statuses below the headings of No Voice Call No Text Message and No Fax Message The first result will be from the DNC Registry and the second will be from the Company s Blacklist Opt out Transaction ID 2b03809b6 fdb1 4889 8244 08 7ab4b2ftab Processed Date 25 02 2015 13 34 04 Result Expiry Date 27 03 2015 Number No Voice Call No Text Message No
8. complete the process in 3 simple steps 1 Select the top up value 2 Enter your personal particulars 3 Pay via Paypal or credit card B The auto top up feature is enabled by default so your credits are topped up automatically when your credit falls to a certain value This ensures that usage of Hoiio s services will never be disrupted due to lack of credits If you do not want the credits to be topped up automatically select the disable Auto top up To check if auto top up has been enabled go to Settings gt Credit gt Auto top up View past records A To check your call history select Usage History and select the time frame that you would like the history of calls to be displayed 23 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Check rates A To check call and SMS rates select the Phone app on the left side menu From the top menu click on Rates Select your country of origin and destination Do note that rates may differ for different telco operators Country of Origin Destination Country ma SMS internet Call t Callback 0 OOS 2 san i 0 017 trom D 03A 24 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Support How do get billed Your call and SMS usage costs are deducted from the credit balance in your Hoiio account You had previously paid 10 for credits on top of your SpiderGate yearly subscription When your balance falls below 2 a charge of 10 will automatically be
9. billed to your credit card to top up the balance in your account A transaction confirmation of the charge and a receipt will then be sent to the email address you registered with There is an auto top up feature that has been enabled in your account that will automatically top up 10 each time for you when your value falls below 2 If you do not wish to have the auto top up just uncheck the box in the top up section Take note that some applications may not work if there are insufficient credits Am also paying charges to my own telco provider while using the Hoiio application No there are no charges incurred as long as your own telco subscription plan includes a data plan and has free incoming calls when the Callback method is used When using the Hoiio application to make calls or SMS the charges are taken directly out of the credits in your Hoiio account Calls are charged when your call is answered or it goes into voice mail The callback method which uses incoming call is strongly NOT recommended when overseas as your telco provider charges for roaming if you receive incoming calls while outside of Singapore Why did the call go through using SpiderGate despite the customer being on DNC In the event that after using SpiderGate and a customer informs you that he or she is in the DNC list apologise to the customer and let him or her know that their phone number will immediately be placed in the company s blacklist Let the c
10. e Q SpiderGate Terms amp Conditions Check Number s via Small Number This is an agreement between Hoiio Sdn Bhd and our clients which accessed to our SpiderGate app Having to have the app installed The clients must agree to our terms and conditions before been able to proceed to use our app ction Each submitted number must follow valid international phone numb number Country code is optional for Singapore number 0 Total Singapore numbers submitted 0 Quantity of credits used for this check rs using the Small Number Lookup method results will be charged at 1 07 cents rounded up to the Current credit balance 10 Clear All Remaining credit 10 Terms amp Conditions 3 Download the Hoiio mobile application A The Hoiio mobile app is available for download in the iOS App Store and Google Play B Open the Hoiio mobile application L C Log into the app using your registered mobile number and password 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 4 Make atest call A To make sure SpiderGate has been properly activated make a test call on the Hoiio mobile app B iPhone users click on the Show Dial Pad to reveal the dial pad C Andriod users will have the dial pad displayed XS Phone Type name or number 1 2 ABC 3 DEF 4 GHI D JKL 6 MNO 7 Pars 8 Tuv 9 wxyz 0 Call Back lt 16503895718 Android Key in 6681 6441 and then click the Phone
11. e box when composing your message Please note that if you decide to personalise your message by using the merge tags the character count is not added in due to different alphabet count in names Use of this feature may result in more than 1 SMS sent and hence incur additional charges IT i J g ii iii G select Recipients Desoniption 0 firsi_name last_name full name Meat I When you check the box to unsubscribe recipients will be allowed to unsubscribe via web form Your recipients will receive a link to a webpage where they can key in their phone number to unsubscribe to your SMS messages Please inform your company if you receive any unsub requests via phone or SMS J To see how your text message would look like on the phone click on Send Test SMS to send the message to yourself This is chargeable at 3 2 cents per SMS W e f 01 Mar 2015 SMS will be charged at 4 5 cents per SMS 16 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd K When you are done click on Next to proceed to the next step Finishing up spiderGate Campaign Select Recipients Description Actions o_o ___ summary Schedule Campaign GMT 08005G Campaign Name SpiderGate Campaign Sender Name 65935395718 Bypass Company Blacklist amp DNC Number of Recipients 3 Unsubscribe method Web Form Reasons to D lt AD V gt Be the first to experience the lifestyle of the affluent The East Call Pat
12. k when on auto roam You will incur IDD call charges from your telco Internet Call This method is ONLY recommended when you have an excellent WiFi connection otherwise the call quality will be compromised Calls are charged at 1 7 cents min iPhone Call Back Use this when C Avoid ealik wh n mamni ovine Your bHco charges 10D for callback Call Fram internet Call ee Bane when Show Dialpad Ci To switch between Internet Call and Call Back click on the button circled in orange 1 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Android Call Back Use this when Awoed callback when roaming avergeas Your telco charges DD for callback Call From 6507 E21 When using Cail Gace meirg yOu will receive a cal 4 DE to the above number H Mao Internet Call g LE Ai m l S r Use this when Caller UE rOSOTER To switch between Internet Call and Call Back click on the button circled in orange B Once SpiderGate has been properly activated SpiderGate will automatically check against your company s centralised blacklist and the national DNC registry and prevents you from calling DNC registered or blacklisted numbers C Simply dial the recipient s number using the Hoiio Phone app and a prompt will appear Make sure you select Check DNC Blacklist If the number is in the DNC registry or company blacklist the call will be blocked In the event the recipien
13. later on Click the Plus sign after the Last name to add the number onto the list When your contact list has been uploaded you have the option of turning on the Auto Filter feature After checking the DNC registry and company blacklist before your SMS campaign is sent the Auto Filter will automatically remove all numbers blocked on the company blacklist from your uploaded contact list Test E Auto filter ixoff 2 Phone Number First Name Last Name Create Your Campaign D Click on Campaigns on the top menu bar OGG Create your first campagn miw Cet bhoag Ape E Ensure that your Responsible Marketing notification is turned on and set the sending time period This feature is useful as it will remind you to reschedule your SMS marketing campaign if you are sending it outside your selected SMS time period 15 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd F Key in the campaign name to help yourself identify the campaign later this will not be included in the SMS and click on Create G Under Select Recipients put a check mark in the box against the name list you would like to send the message to and Click on Next H Type your campaign message The maximum character count for each SMS is 160 characters The use of the unsubscribe option via web form will reduce the number of characters in your SMS The character count display can be seen on the top right corner of th
14. list B Type in the name of your list in Create your first list and click Create To create subsequent lists click on Lists on the top menu and select Create New List 4 SMS Marketing Weloome fo SMS Mareetioge at i PI fh i TD i Cregie your iE Campaign now Creede your Mret list Download SMS Test cav Template b re a Add Import B 3 Z Click Import and select CS file to upload fram your computer C You can choose from 2 methods to add contacts to your list CSV Excel file or manual input a CSV Excel file Click on the List icon to download the CSV template into your computer Add your contacts to this saved CSV template name the contact list group and click Save as To upload your saved Excel spreadsheet click on the newly created list name on your SMS Marketing Lists click Import and select the file you wish to upload Note It is optional to put the country code 65 in front of the phone number It is also optional to key in the first and last name in the CSV file but doing so will allow you to personalise your messages later on 14 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd b Manual input Key in the mobile number the 65 should already be in the phone number box Otherwise remember to key in 65 in front of the mobile number It is optional to key in the first and last name but doing so will allow you to personalise your messages
15. lt areusbeiesocteen A EEEE coon eases 23 A STS OF Bo CICCO eri A R ee ee ae 23 TA CS Serio casa ts sctean E E A E E T O A E EEE 24 UO tact ware EE P EE E E EE E T EE EA E T 25 How do Tere e E ee E 25 Am I also paying charges to my own telco provider while using the Hoiio UD 0 EOIN rh cadens EEE ET N E E A ETETA 25 Why did the call go through using SpiderGate despite the customer being on DNC sere seit eee EA CES TEET ETE E E E ET S 25 How to use SpiderGate on my new mobile phone ccccccccccccccceeeeeeeeeeeeeeeeeeeees 25 How to use SpiderGate on my new mobile number ccc cccccccccccceeeeeeeeeeeeeeeees 26 How 10 chante miy password serein r a n E AEE EEEE 21 What happens if I forget my password to my Hoiio account ccceccccceceeeeeeeeeeees 21 What are the usage charges for calls OF SIMS ccc ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 2d COE OM a E vas levee erie E E wee aseerseivanreeaneta 2 2 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd Introduction Welcome to SpiderGate the first integrated Do Not Call checking system that provides a better and safer way for your telemarketing activities With SpiderGate s integrated solutions you can ensure that your staff stays efficient and compliant with the Personal Data Protection Act Staff and agents can make calls and send bulk SMS without having to manually check against the DNC registry and Company Blacklist as the system is entirely auto
16. mated For complete adherence to compliance SpiderGate comes with a set of Compliance Tools for Data Protection Officers This includes a Company List Management System and the Compliance Window for tracing of staff and agent telecommunication records to assist with investigations in the event of a violation The good news is our product is constantly being improved even as you read this manual Meanwhile do have a good read to understand the various tools at your disposal Regards SpiderGate Team 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd About SpiderGate SpiderGate is an application built on the Hoiio platform which hosts other inexpensive and easy to use Communication apps Anyone who has signed up for a Hoiio account can enjoy these services that can be found in the App Center Subscription and usage charges apply SpiderGate works by allowing automatic checking of recipient numbers against the company s centralised blacklist and national DNC registry when calls are made from the Phone App SIP App and SMSes sent from the SMS Marketing Premium App a nn SpiderGate Automatically check contact numbers with Desktop Browser Company s blacklist and DNC registry before When SpiderGate App is Making voice calls with Phone SIP App activated in your Hoiio Sending SMSes with SMS Marketing Premium Account the apps below App will have the DNC Blacklist Single number look up checks on Compan
17. om SpiderGate If you do not see the email in your inbox check your spam or junk folder B Click on the Proceed with Activation amp Payment button You will arrive at the Registration page Your company invites you to activate your SpiderGate account on Hoiio following your purchase or interest in SpiderGate subscription Company Logo Limited Time Offer Activate now and enjoy FREE DNC checking whenever you call SMS a number through Hoiio not applicable for standalone number scrubbingAookups What you are getting 1 Hoiio Account activated with 12 months SpiderGate Subscription 2 Hoiio App iOS amp Android only for call SMS 3 Hoiio SMS Marketing on desktop computer for sending bulk SMS Separate call SMS usage charges apply Each activation requires a credits top up for call SMS usage Total Amount Payable Activation on desktop computer only Proceed with Activation amp Payment C If you are a new user click Sign Up and fill in your particulars to create a Hoiio account Otherwise click Log In and key in your mobile number and password SpiderGate hoiio Signup a new account Mobile Number k g 6512345678 Password Minimum 6 characters Confirm Password First Given Name Last Family Name Email e g email work com Login Already have an account Log in now Login D Upon signing up you will receive a verification code on your ph
18. one E Keyinthe SMS verification code and you will be prompted to log in to your account 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 2 Activate SpiderGate on your Hoiio Account A Upon logging in you will be prompted to make payment to activate your SpiderGate account SpiderGate hoiio You are purchasing Q SpiderGate Bundle Package Total oF SGD Payment Options Billing Details Full Name a Pay by Paypal 5 Email e g email abccorp com VISAGS Pay by Credit Card Address street address P O box company name c o apartment suite unit building floor etc state region Singapore postal code Send billing statements to my email Stotements ore sent every fret Saturday ofthe month EY Enable Auto Top Up This feature tops up your creartsaqutama below a configurable amount Click here for detar B Choose your payment option You have a choice between credit card or PayPal ea oe Facet ey bool wher it hols C Enter your billing details Click Confirm D Upon submitting your details you will be led to a secure site either World Pay or PayPal to complete the transaction E After the transaction has been completed you will be redirected to the user portal You should also receive an email receipt confirming your payment 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd F You will be asked to accept the Terms and Conditions before using SpiderGat
19. r Lookup method results wiil be displayed Each number lookup to DNC will be charged at 1 07 cents rounded upto the nearest 0 1 cents per transaction 0 022 Quantity of credits used for this check 5 You will be shown a total of the Singapore numbers submitted as well as the credits chargeable if the check is performed Each number check costs 1 07 cents rounded up to the nearest 0 1 cents per transaction 6 To confirm click Proceed 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 19 7 You will receive the results almost immediately showing which numbers are registered in the DNC registry and company blacklist or not registered at all You can also retrieve your results by clicking on View Results o SpiderGate Check Registry fh View Results Result Number Voice 558376 NR i 59790 DAK 4659350 cao BL NF Wot registered on DNC Registry and Company Blacklist Blacklist Company Opt out List Toa at DNG Do not call text fax as registered in DNC Registry J C is SKIPPED Not avalid Singapore number To conduct another check click on Start New Lookup 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd SMS DNE paa Expiry date 11 Sep 2014 Fax NR J pa 20 9 Number Checks Using Bulk Filtering 1 Bulk filtering allows for checking of a large quantity of phone numbers against the DNC registry and centralised company blacklist 2
20. t s number is not found in either list your mobile phone will ring with the recipient s number appearing on your screen This is known as callback When you accept the call Hoiio will then connect the line to your recipient 12 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 6 Send an SMS es F ofa eer Len Stratis Interac F Personal Account Credits a ww Titat f t at SURSC oa boas Prane Tranes fies Topp Mosigg E Contact Phone Direct Line Gonlennet Gudaria Messages Coniacts Dred Line IPhone Android A Click on the top left corner of the Holio mobile app to open the menu option B Select Message C Type in your message and telephone numbers D When you click send a prompt will pop up Select Check DNC Blacklist E If there are blocked numbers another prompt will appear F Click Remove amp Send The message will only be sent to the remaining numbers not on either list 4 27 am Invalid Blocked numbers Lily Chan Blocked by DNC Do you wish to remove the blocked number s and proceed to send SMS to the remaining number s Remove amp Send Cancel 13 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd 7 Launch an SMS Marketing Campaign Getting started A Sending bulk SMSes is only possible from the Hoiio web portal on your desktop Login to the user portal and select the SMS Marketing App on the left side menu Create a contact
21. ubscriptions Preloading Hoiio Respects Your Privacy We never sell or give out your details to other people View Our Privacy Policy Registered Mobile Number 6555 TE9TS4 Regaitered Mobile Number Your New Humber Your Password If you do not have the Hoiio mobile app on your phone go to the iOS App Store or Android Google Play Store to download the mobile application 26 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd How to change my password a Click on the settings icon on the top right to drop down menu Go to Settings b On the Accounts page click on edit to change password Settings 1 I jir F mew i 4 3 ah es Hole Respects Your Privacy Wie pever sell or gh Out your details i 7 He Li Registered Mobile Number Password What happens if forget my password to my Hoiio account Open up the Hoiio mobile app on your smart phone a Click on Forgot your password button b Key in your mobile number and click Continue Key in the verification code that you will receive via SMS c Key in your new password min 6 characters can be alpha numeric and reconfirm What are the usage charges for calls or sms The usage charges for local calls are 3 4 cents min and 3 2 cents sms W e f 01 Mar 2015 SMS will be charged at 4 5 cents sms Local call rates will remain at 3 4 cents min Contact Info If you require any assistance please email Hoiio at spidergate hoiio com or call at 6595 0480
22. ustomer know that according to PDPC it takes up to 30 days after registering their telephone number to stop receiving telemarketing messages Remember to notify your Data Protection Officer to put the number into the company s blacklist For a list of frequently asked questions on SpiderGate please visit this URL Link http www spidergate com sg support For a list of frequently asked questions on Hoiio applications please visit this URL link http support hoilio com How to use SpiderGate on my new mobile phone If you have changed to a new smart phone go to the iOS App Store or Android Google Play Store to download the Hoiio mobile application Open up the Holio mobile app to start using SpiderGate 25 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd How to use SpiderGate on my new mobile number To use SpiderGate on your new mobile number log in to www hoilio com on your desktop web portal using your old mobile number and password a b C Click on the Settings icon on the top right and a drop down menu will appear Choose Settings Select Account on the top menu bar Click edit to change the registered mobile number Type your new mobile number and the current password Click Verify Next key in a verification code that has been sent via SMS to your new mobile number and click Save Open up the Hoiio mobile app to start using SpiderGate a Settings Credits S
23. y s filter blacklist Voice call Mobile Phone Send SMS Single or multiple recipients Mobile Phone amp Desktop Browser SMS Marketing Premium Send bulk SMS campaigns Desktop Browser Schedule SMS campaigns in advance Support UNSUB via web form Make voice call via company phones works Company SIP with Company s PBX systems Phone Table 1 List of Hoiio Applications that integrates with SpiderGate App Featured App Hoiio App Centre Apart from SpiderGate there are various apps in the App Centre that Hoiio users have access to owe Conference App Main Line App Fax App etc ry Subscription and usage charges apply a o amp 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd SpiderGate Company Structure Every SpiderGate for Company Account comes with different account types with varying degrees of compliance capabilities and features the levels of hierarchy depends on your company needs and structure Each role has a specific function and together these roles ensure that staying compliant becomes a breeze for everyone in your organisation SpiderGate roles 1 Data Protection Officer Super admin 2 Admin 3 Staff 4 Agents 2014 Straits Interactive Pte Ltd amp Hoiio Pte Ltd How to use SpiderGate 1 Register for a Hoiio account A Your company s DPO or Admins should invite you to create a SpiderGate account Check your email to see if you have received an email fr
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