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1. INTRODUKTION KindholdsfortegnelsE I Sikringsniveauer piekliste TP Overv gningsstatus overvdgningutans pickiste User Manual interVIEW The Index Use the extensive index at the back of the manual Simply click on the page number to open the topic Click here to go to the index 5 ppg tote Farvekoder Er PP installationstyper nes The Search feature in Adobe Reader Adobe Reader contains the element Search magnifying glass on the toolbar atthe top of the window Use it to find words text in the PDF file Note If the magnifying glass icon is not displayed on the toolbar then select Show gt Show hide gt Elements on the toolbar gt Edit gt Search for or press Ctrl F BOA o g The navigation panel in Adobe Reader Adobe Reader contains a navigation panel on the left It shows headers and bookmarks in the PDF file imma Fler Riga Ve nd Hie POSS6G 2ee2 gt O Olle T a m Systemopsatnng SP Stamlariteker 1 Anl g Innovative Business Software A S User Manual interVIEW Innovative Business Software A S Contents INTRODUCTION 3 interVIEW sees a es aah ee et ee ere ne 5 Introduction 2 22 22 seen cece cece eee c cece ee ceceeceeseceeeeeseeseeeeees 6 The Desktop 2 222 2 o eee cece
2. 06 05 2011 13 41 35 Hr Peter Stelling un Eu Installation Kontaktpersoner Instf zsysoo01 Hwld Praefix Pan type Telefon Zsyso001 y 0 el info Serien Pan ver int Tol O Fortolkning Output Hy Sl SlBnOrN I Link Ej P Kommentar Users tab A Users table Column A User Number User Number Shared User Checked The User is shared with another Panel Description No Floating Checked X The User is NOT allowed to employ the Floating Windows Window feature The User s code The name of the User User Manual interVIEW 60 Alarm Handling Panel info tab Panel info tab The tab Panel info contains information about the Panel Fil Ko Naviger Tag Behandling Kald Disposition Hj lp uz 4 000002 06 05 2011 13 41 35 Hr Peter Stelling 05 05 2011 15 04 32 05 05 2011 15 01 01 Installation Kontaktpersoner Inst zsysooot Hwld Praefix Pan type Telefon Serien Pan ver int Tol O Fortolkning Output H S1SI BnOrN I Link EjP Kommentar Z5YS0001 z 0 Zoner Styring Panelkoder Brug Panel info tab A Components table Column Description A Component Label The Component Label The number of Components Component The Component Checked Only applies to the local Site Comment Any comments Innovative Business Software A S Alarm Handling 61 Panel info tab Site info tab The tab Site info contains information about the Site Fi
3. 3m three months a quarter back 09 02 14 12 00 00 1m 01 00 00 one month back and then to the 1st of the month at 00 00 01 04 14 midnight 00 00 00 2m 2d 04 two months back two days forward and to 04 00 4 AM 11 03 14 04 00 00 0d 03 today at 03 00 00 3 AM or 0d 03 00 1m 01 one month back to the 1st of the month 01 04 14 12 00 00 Innovative Business Software A S Reports 147 About Scheduled Reports Auto Reports Examples ane T 09 05 14 Expression Description definition 12 00 00 now 1m 01 00 00 one month back to the 1st of the month and at midnight 01 04 14 00 00 00 1m 02 one month back to the 2nd of the month 02 04 14 12 00 00 Parameter syntax for times in Auto Reports User Manual inter VIEW 148 Reports About Custom Reports About Custom Reports THIS TOPIC IS UNDER REVISION Custom Reports are Reports in which you yourself can define the content These Reports may also be generated as Auto Reports see About Scheduled Reports Auto Reports on page134 You can do the following with Custom Reports Create Custom Reports See Creating Report Templates on page131 Creating Custom Reports THIS TOPIC IS UNDER REVISION Innovative Business Software A S Report Types 150 Report Types Customers Report Generates a Report about Customers Sites Innovative Business Software A S Report Types 151 Parameter Functiona
4. See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open User Manual interVIEW 152 Report Types Button Function OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 153 Instructions Report If interVIEW becomes temporarily unavailable you can still perform manual alarm handling using Instructions The Instructions report is based on the HwID and contains all relevant data for alarm handling Recipient e mail du innovative dk gt Subject emi Filename email Comment User Manual interVIEW 154 Report Types Parameter Instruction Date Installation Date Customer Number HwID Old Customer Number Site Group Include Passive Include Codewords Printer Name Unit Type e mail Recipient e mail Subject e mail File Name e mail Comment Templates Button Load Save Delete Functional Area Select Instruction Date range Select Installation Date range Enter Site Number interval Enter the range of the Hardware ID Enter the range of the Old Customer Number Select Site Group Select whether to i
5. 15 Min F7 5 Min F9 60 Min F6 15 Min F8 5 Min F10 Rediger A L alarmgenerering Tidig Manglende Sen Cc C OE ef J Underkode Tekst All Annull r 4 To temporarily postpone expedite the O C time click on the respective buttons to adjust the time accordingly plus minus respectively postpones expedites the Open Close time Note Current time is standard time Note interVIEW logs all events EXAMPLE To postpone Open Close time 85 minutes click once on 60 Min once on 15 Min and twice on 5 Min 5 Optional To temporarily change Alarm Generation Modes click on the respective radio buttons 6 Click OK Resetting O C times 1 Inthe Alarm Handling window select the tab Open Close gt Result Select the desired Schedule Highlight the date Schedule Period you want to reset Right click and select Reset change In Text provide a reason for resetting the O C Schedule Period Click OK Or Oe tS Innovative Business Software A S Automatic Site Customer Lookup About Automatic Site Customer Lookup 98 98 Automatic Site Customer Lookup About Automatic Site Customer Lookup About Automatic Site Customer Lookup Automatic Site Lookup Auto Site Lookup is a window which automatically presents relevant Site Customer information based on incoming calls The Operator can then simply double click on the Cus
6. FreTk Operator Rlea Operator Release private Rleal Operator Release all private alarms Timer Operator Start timer on queue entry QText Operator Operator text message for Dante Anaratar Taba ranastina alarm 2 Type the characters numbers words or parts of words in the search filter blue back ground Note The search filter is dynamic and continuously updates the table grid Note The search filter does not apply to any underlying tables in any lower level pick lists Note The search filter is not case sensitive 3 Press Esc to cancel the search EXAMPLE Let s say that we want to find out how many Event Codes we have of the Event Type Disposition We open the picklist with Event Codes and click the magnifying glass User Manual interVIEW 16 interVIEW Picklists Operator Operator Operator Release private alarm to cc Rleal Operator Release all private alarms Timer Operator Start timer on queue entry QText Operator Operator text message for DanTh Nnaratar Taba ranastinn alarm We begin typing disp As the search filter is dynamic the table is continuously filtered and now only shows the Event Codes which contain disp Consequently the filter contains both the Event Types SysDisp and Disposition but also the three Event Types LocationCall as these all contain the description Call dispatch SysDisp SysDisp Afslut session Dispositic AD DON ALT Q A
7. ane pane Note If left empty the Zone Types will be excluded from the filter User Manual inter VIEW 172 Report Types Parameter Functional Area Printer Name Select Printer Note You can also print the Report at a later time from the Report Queue Unit Type e Select Global Unit Type to filter the list of e mail recipients mail Recipient e To attach the Report as a PDF file to an e mail select the recipient mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name e Type the file name as you want it to appear on the attached Report in the e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Templates Button Function Load Loads a Report Template Save Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and clo
8. Navigate menu Shortcut key Description Command Find Ctrl F Opens the window Simple Search See Simple Search on Customer Simple page113 Search Advanced Search Opens the window Advanced Search See Advanced Search on page114 Fetch previous Opens the previous Installation Site Fetch next Site 1 Opens the next Installation Refresh data Updates refreshes Site Customer data Passcard Search Ctri K Opens the window Passcard search to search for a Contact with Contacts Passcards on Installations See Passcard Search on page117 Passcard search Ctrl G Opens the window Passcard search to search for Global Units Global Unit with Passcards See Passcard Search on page117 Log Out Passcard P Logs out the Passcard and logs the Passcard carrier off Hide Log Only Hides Log Only signals in the Alarm Log signals in Log Open Global Opens the Global Alarm Log The Global Alarm Log enables you Alarm Log to open reopen any disposed Alarms and or to perform post registration tasks Take the Alarm by double clicking on the Alarm Queue Line Queue entries Shows the Alarm Queue for the current Installation for current Site Show Customer Opens the Customer Installation in the Data Entry window in Data Entry Tabs gt Selects the desired tab 0 Take menu Command SELEN Description ey Take red Takes the Alarm which is oldest and has the highest priority See alarm Taking the Alarm and perf
9. Print Prints the Report Preview Shows how the Report will look once printed Run again Generates the Report again using the same parameters and same Job Number New Report Opens the Report parameter window to change parameters Cancel Cancels the Report The Report will not be generated Delete Deletes the Report Note You must have specific rights in order to delete other users Report jobs Innovative Business Software A S Reports 129 Reports The Report Queue Startet Status Kommentar IVA 2 21 03 2014 12 39 09 4 amp Forh ndsvisning The Report Queue Field Description Job interVIEW automatically assigns a unique sequential number to each Report Number Report The Report Type Name Ordered User ID by Pages Report size number of pages Started Date and time Monitoring The status icons indicate a in which format the Report will be available and b Status how far in the generation process the format is Microsoft Data 2 r Excel Printer e mail collection Processing The Report has Processing Processing Processing been saved as an Excel file by the user Fi Ready The Report has i The Report The Report has been been saved as has been generated as a PDF file an Excel file by sent to the attached to an e mail and the user sent to the selected e mail recipient Comment Any comments User Manual interVIEW 130 Reports R
10. SMS Ole Fjeldhagen 11 2 XASEI EMail I innovative dk Jens Larsen EMail of innovative dk Die Fieldhagen Control 10221018323 2323 Teknike x Control 10221018323 2323 data DM jmaitest dest none 1 2 CombLinesN ZivfMsg TestMsg iviDest kar for satan Ved manglende forbindelse g res ikke noget med mindre det gentager sig S kontaktes TDCI The Alarm handling window AHW A The menu bar contains commands and settings See Menu bar Alarm Handling win dow on the facing page B The Top Line provides a quick glance of the primary Alarm parameters See Top Line on page42 C Customer Information displays information about the Customer See Customer Inform ation on page43 The tabs contain detailed information for use during Alarm Handling Top window See Top Window pane on page44 Password See Codeword pane on page45 Components See Components pane on page46 ao mmo Note It is not possible to create or edit data in the Alarm Handling window Innovative Business Software A S Alarm Handling 37 Menu bar Alarm Handling window Menu bar Alarm Handling window Fil K Naviger Tag Behandling Kald Disposition Brugermenu Hj lp 000027 I drift Mr Peter Stelling Gammeltorv 8 6 1457 K benhavn K Peter755 10790 L benr Hkode _ Underk Hwid Zoneld Type 10790 Pol amp Frem 10790 Brand 10790 Brand 10790 Brand NoAns
11. menu in AHW 40 menu in Alarm Queue windows 33 Hide setting 32 Holidays See Special Days HTML format saving Reportsin 130 HwID See Hardware ID Icons See also Images Graphics Images See also Graphics In operation field in AHW 48 Incident Number See Incident Numbers Incident Numbers searching for External 113 115 searching for Internal 113 115 viewing in AHW 42 Installation tab in AHW 48 Installation Date field in AHW 48 Installation Type field in AHW 48 Instruction Date field in AHW 48 Instruction Types highlight as part of the Top Line in AHW 42 Instructions carrying out 85 tab in AHW 53 Instructions Report 153 interVIEW starting the client program 9 Troubleshooting 196 interVIEW Client ID viewing in AHW 42 Is template field in AHW 48 iV OpenClose Calendar Module about 20 J Job Number 129 JSON format saving Reports in 130 K Key Number searching for 113 Keyboard Shortcuts See also Shortcuts and Labels Keypads See Panels L Late O C 80 Link Types AutoSiteLookup 99 log See also Alarm Log Sum log Log Comment adding 91 M Magnifying glass See Table Search Make Alarm O C 76 Manual Alarms generating 95 Manually generating Alarms 95 Map System Menu 11 Master Alarm Queue 34 Menu Lines Alarm Handling window AHW 37 Queue Windows 31 Report Queue window 128 Microsoft Excel saving Reports as 128 Microsoft Excel XML format saving Reports in 130 Missing Open Close 80
12. Industry Installation Type etc Installation dat gt Stennf 4 wwo J Searchkey o stego Include passive Printer name und type ema Reaplent mat Subject emn mM Filename email User Manual interVIEW 168 Report Types Parameter Functional Area Install Date Select Installation Date range Site Customer Enter Site Number interval Number HwID Enter the range of the Hardware ID Old Customer Enter the range of the Old Customer Number Number Site Group Select Site Group Include Select whether to include Passive Sites or not Passive Group by Select Grouping Note You can also print the Report at a later time from the Report Queue Unit Type e Select Global Unit Type to filter the list of e mail recipients mail Recipient e To attach the Report as a PDF file to an e mail select the recipient mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name e Type the file name as you want it to appear on the attached Report in the e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Templates Button Function Load Loads a Report Template Save Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates
13. Ninger Pinger Zinger Examples of wildcards used in matching SIA CID signals A matches all SIA signals which have A as the second letter in the SIA Event Type eg BA TA G HR matches the SIA codes GH and GR E11 0 9 matches all CID signals from E110 to E119 E1 0 9 0 9 matches all CID signals from E110 to E199 Search Features 119 Passcard Search Examples of Wildcard Deccription Examples of wildcards wildcards used in Character P used in searches matching SIA CID signals specifier square Any single character a f returns all brackets not within a specified entries containing a with range a f or some surname beginning with circumflex specified characters a letter which comes a b c d e f after the letter F M Ac matches content beginning with the letter M and which does not have the letter c asthe second character Wildcards for use in searches overview User Manual interVIEW Innovative Business Software A S REPORTS Innovative Business Software A S Reports REPONS _ 20er 124 Report Templates interVIEW format 131 About Scheduled Reports Auto Reports 134 About Custom Reports 2 22 22222 e eee cece ceeceeeee 148 124 Reports Reports Reports interVIEW can generate different types of Reports for invoicing or statistical purposes Note Once the Rep
14. Sum Log tab Sum Log details window Lobenummer Tid Instruksld Org Inst H nd kode Zonetype Detektortype Disp kode Afmeldekode Afm u kode Afm u kode p 16 02 2011 16 34 22 is Alarm Zoneld Prio Hwld Antal alaAlarmt llere Kommentar kam Responstid Time10 Time01 Opgaveinformation Adresse Billeder fra log 08 04 2011 11 01 00 Opgavefelt Data Time03 TimeO4 Time05 Time07 Time08 TimeO3 Manuel alam Testalarm Data overflow wv E Lobenr Systemtid H kode_ U koddHwld MT I Tekst 1 26 12 05 2011 13 05 11 ManTk 11 05 2011 17 44 52 Resto 25ys0001 UZ 42 Positionsserver AcvClil Fobindelse www lnnovative dk 111 11 05 2011 17 44 32 Alarm 25ys0001 UZ 42 Positionsserver RevCli1 Fobindelse www lnnovative dk 111 11 05 2011 13 05 38 Text Dette er en test32 11 05 2011 12 52 44 Text Peters IVA Dette er en logtekst 11 05 2011 11 29 52 Text Peters IVA Dette er en test 11 05 2011 11 23 20 ManTk Peters IVA MENES ET Sum Log details window Field Description Incident Number The Incident Number for the Alarm Time stamp Windows time Instruction ID Original Instruction The Detector Type Disposition Code long version Disposition Code short version Disposition Sub Code long version Disposition Sub Code short version Zone Priority Hardware ID Alarm Counts The number of Alarms as linked to any applied Alarm Limit Any comments Response Time Sum Log Time Groups Checked T
15. expire m Depending on the above selection enter the Timer Period Time of Day when the Timer shall expire m Optional Check Update Queue Comment to update the comment field in the Alarm Queue m Click OK The Alarm in the Alarm Queue turns grey to indicate that the Alarm is now on a Timer The Alarm will now appear in the Timer Queue See Queue Windows on page29 2 When the Timer Period expires the Alarm is automatically removed from the Timer Queue and changes its status back to Red Alarm in the Master Alarm Queue Innovative Business Software A S Alarm Handling 93 Sum Log tab Releasing Alarms During Alarm handling the Operator can release an Alarm which he she had been handling When you release an Alarm the following happens 1 Alarm Handling on the current Alarm from the current Client stops 2 The Alarm will appear in the Master Queue as being Unhandled ie the fields Operator ID Client ID will be empty To release an Alarm select Take gt Free Alarm CAUTION WHEN YOU RELEASE THE ALARM BACK TO THE MASTER QUEUE THE ALARM IS NOT BEING HANDLED UNTIL ANOTHER OPERATOR TAKES THE ALARM User Manual interVIEW 94 Alarm Handling Sum Log tab Taking Alarms from another Operator During Alarm Handling you can take an Alarm which is currently being handled by another Operator this is also known as Stealing Alarms 1 Highlight the Alarm and select Take gt Take Alarm interVIEW th
16. interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Innovative Business Software A S Report Types 169 Button Function Red digit The accumulated number of Reports User Manual interVIEW 170 Report Types Alarm Incident Statistics Report Generates a Report based on Incidents grouped From To Sten Alarmlog Period QO Hour period Search key 4 Installation date O list Grouping x 2nd Grouping v Site group z Disposition Zone type alarm log Innovative Business Software A S Report Types 171 Parameter Functional Area Site Customer Site Customer number range Number HwID Enter the range of the Hardware ID Alarm Log Select range for the Alarm Log
17. on alarms page35 Enable sound Only plays a sound when it receives the first on first red Red Alarm See Activating Aural Warning on alarm only page35 Stop sound Ps Cancels the sound test Blink gt Blink when Activates a Client Relay which turns on a light alarm Select whether to enable Blink at new Red Alarms or by first Red Alarm Note The visual notification requires a relay to activate a light source Blink only Activates visual annunciation but only at new when new red red alarms alarm Blink only at Activates visual annunciation but only at the first first red alarm red alarm Blink test Ps Performs a test of the visual annunciation On top gt On top at new Automatically brings the queue window on top alarm at new alarm On top only Automatically brings the queue window on top when new red but only at new red alarms alarm On top only Automatically brings the queue window on top when first red but only at the first red alarm alarm Hide Hides the window Press the icon Hide Show window on the Remote twice to have the window reappear See The Remote on page10 Innovative Business Software A S Alarm Handling 33 Queue Windows Navigate menu Shortcut reas Command key Description Queue Line gt L 1 Ctrl 1 Takes the alarm currently in line 1 Find Customer Simple Ctrl F Opens the window Simple Search See Simple Search Search on page113 Advanced Search Ctrl Q
18. on page91 Key Pick up Enter the name of the key recipient You can also enter an Event Sub Code and or short text if this function has been activated You can also lend keys out Key Return Enter the Event Sub Code and or text Use this field when keys are returned Enter a subcode and or text Other gt Text Creates aLog Comment Depending on the configuration the Operator can insert a brief comment an Event Sub Code and or a long text The comment is then added to the Alarm Log See Adding Log Comments on page91 Note This menu contains customised commands Please contact the Administrator for further information Timer gt Stop Stops resets the Timer timer Postpones the Alarm temporarily in the selected period See Postponing Alarms temporarily on page92 Timer Postpones the Alarm in a user specified period or to a certain time See Postponing Alarms temporarily on page92 User Manual interVIEW 40 Alarm Handling Menu bar Alarm Handling window Call menu Command BE Description Customer gt Customers Calls the selected Customer Verification Call See Calling Customers Contacts or Global Units on page86 Contacts Contacts Calls the selected Contact See Calling Customers Contacts or Global Units on page86 Global Calls the selected Global Unit See Calling Customers Units Contacts or Global Units on page86 Controls Sends Control Signals to Panels as defined in the Inst
19. to mean 08 00 00 hh mm ss Note The comma separates the date from the time In other words interVIEW will interpret everything succeeding the comma as a time clock indication hh mm User Manual interVIEW 146 Reports About Scheduled Reports Auto Reports Examples A ae Sen 09 05 14 Expression Description definition 12 00 00 now now the time date time at which the Auto Report is scheduled 09 05 14 to run according to its schedule 12 00 00 Note The expression now is a separate syntax and cannot be combined with other expressions See Select Simple Run on page136 and Create Advanced Run on page 138 ly one year back 09 05 13 12 00 00 1m one month back 09 04 14 12 00 00 1d one day back 08 05 14 12 00 00 1h one hour back 09 05 14 11 00 00 7d one week back 09 05 14 12 00 00 1m 1d one month back and then one day back 08 04 14 12 00 00 1m 1d one month back and the one day forward 10 04 14 12 00 00 1d 08 one day back from 08 00 00 8 AM 08 05 14 08 00 00 or 1d 08 00 1m 0d 08 one month back from 08 00 00 8 AM 09 04 14 or lt A __ 08 00 00 Note In this case you must insert Od zero days 1m 0d 08 00 immediately following the months in the syntax Otherwise interVIEW will interpret the first parameter following the comma as days and not hours In other words if you only wrote 1m 08 then interVIEW would interpret the expression as one month back and to the eight day
20. you may use keyboard shortcuts The actual Alarm Handling in interVIEW is performed in one or more Queues windows and the Alarm Handling window Customer Information is entered in the Data Entry window These applications are all launched using the Remote which controls the interVIEW client A basic interVIEW network consists of the following components m one or more Concentrators incl receivers transmitters m one or more Servers incl databases m one or more Clients Innovative Business Software A S interVIEW 7 The Desktop The Desktop The Remote Control the System Menu and the Data Entry window A The Remote opens closes the System Menu the Alarm Handling window and the Alarm Queue windows See The Remote on page10 B The System Menu opens closes the Data Entry window picklists and any add on mod ules eg the map and video modules See The System Menu on page11 C The Data Entry window creates Sites Customers Instructions Panels Contacts etc User Manual interVIEW 8 interVIEW The Desktop sgagsgegs gl z 3 frie Queue Navigate Take Trest Call Disposition Usedtems Help UZ EventCd Schin MisCL2 160567 kage Odense Hr Stig Hansen H C Hansensgade 35 Bag h kken fisk 2300 K benhavn lt mol E0A gt amp 60000 CION Tet Tr oltre II se Its ioe o fete one Meder 171 2 Er Peter Sein FR UZ Een Se
21. 2222 22 2 eee cece eee eee priii 50 Contacts tab lt 0cccccscccsccueeesccceveuxescecceeeccesecaccunuss 51 Combactilists tab 22 ger oc totes EEN tec tear ENTS Fast PARKENS REE 52 Panels tab essensen cence eee eee ceeceeeceeeeees 54 Zones tab 22 22 22 aaao aoaaa aoaaa aoaaa e cece ee ceeeceeseeeeees 55 Control Signal tab 21222222 2 5 24 sas e eee eeee 57 Panel Codes tab 2 2222 o cece eee cee eee erne ener 58 WSO RS ID est eee oA ne en ESN 59 Panel info tab 0oc0ocneen een 60 MES 0 WE RER SES SEGS 62 Sum Log tab 52 2 22222 2 228202206200220622eGe 22er 68 26 Alarm Handling About Alarm Handling About Alarm Handling A typical Incident in interVIEW proceeds as follows 1 Reception interVIEW receives an Alarm assigns a unique and sequential Incident Num ber to the Alarm and displays the Alarm in the Main Queue All Operators can see and have access to the Master Queue 2 Confirmation The Operator takes the Alarm The Alarm Handling window opens and shows detailed information regarding the Alarm and instructs the Operator on how to handle the Alarm etc The Operator also has access to various customer information m The Master Alarm Queue shows which Operator User ID and Client ID is cur rently handling the Alarm This way all Operators can quickly see which Operator is currently handling the Alarm and from which Client m interVIEW also shows a copy
22. 265 03 03 Aalborq Alarm 1 112s Andet Ambu Bran 10792 1 Passcard Wiqqo Alarmsen Skadevej 17 9 15 35 264 23 24 Aalborg Alam 1 112s Reveri 10793 1 Contact 2 Rover Reversen Tyvvei 7 10 12 48 255 02 11 Aalborq Alarm 1 112s KristiarKR Reveri 10796 1 Contact 2 Erik Leth Maller Sct Vej 9 11 13 02 206 01 26 Aalborq Alam 1 112s Husspektakler 10799 1 PolSendin Erik Erikaf sdfasfas asdifkjasldfki 12 14 11 255 00 48 Aalborg Alarm 1 112s ErikN IVA kopi 10800 1 Ok vi kenErik kop Koppesen asdifasdf 13 14 37 Aalborg Alam 1 112 KristiarKR Pol03 Brand Sterre ulykl 10848 1 Contact 2 Storeb lts Beredskabet Tunnelrer 14 15 04 Slagelse Alam 1 112 T78 IYA Pol03 Brand Sterre ulykl 10849 1 PoWObDoiStorebzlts Beredskabet Tunnelr r 1 15 15 02 Cl se 40 TIL IT 70 IVA ATL Koblet til 10876 0 ATL Absalon Skib p V rft gt J File menu Shortcut aan Command Description key Only display Displays only one alarm in the queue For example if you want to one alarm display an Alarm on an external projector or screen Exit DE Closes the Queue window Queue menu Command Shortcut key Description New Alarm Ctrl Alt 0 Window New gt Opens a new Alarm Handling window Opens anew Master Alarm Queue e window Opens a new Private Alarm Queue window Opens a new Test Alarm window Opens a new Timer Alarm window Red Ctri Alt S Opens a new Red Alarm Queue window Opens a new Unknown Alarms window Go to gt Alt 1 Toggles between the active wi
23. 31 January 2010 23 59 59 ie the entire month of January 04 08 2009 04 08 2009 Returns an Invalid range error This is because the same date is specified but as interVIEW does not include the To date in the range the range is zero To generate a Report for a time range for the same day see below 04 08 2009 05 08 2009 From 4 August 2009 00 00 00 to 4 August 2009 23 59 59 ie 4 August 04 08 2009 04 08 2009 From 4 August 2009 08 00 00 to 4 August 2009 17 00 00 ie 4 08 00 17 00 August from 08 00 to 17 00 Innovative Business Software A S Reports 125 Reports You can do the following with Reports Create Generate Reports manually See Generating Reports on the next page Print Reports See Printing Reports on the next page Read Reports on the monitor See Previewing Reports on the monitor on the next page m Create Report Templates Report Templates contain a set of fixed parameters which you can then quickly load and the generate the Report This way you do not have to enter the same parameters each time you generate a Report See Report Templates interVIEW format on page131 Create Reports automatically according to a schedule Auto Reports You can cre ate aschedule for when and how often you wantto create and generate a Report and also the parameters of the Report and then have inteVIEW automatically generate the Report according to the schedule See About Scheduled Reports Auto Repor
24. 61 Site Lookup Automatic 98 Site No See Site Number Site Number field in AHW 48 searching for 113 115 Site Statistics Report 167 Site Customer Changes Report 183 Sites view current Monitoring Status for 43 SMS sending to Contacts Contact Lists 87 Sort command 31 Sorting Alarms in Alarm Queue 31 Special Dates 82 Special Days 81 Special in Test Protected Zone See Protected Zones Starting the interVIEW Client 9 Starting the interVIEW Client program 9 Statistics See Reports Stopwatch AutoSiteLookup 99 Sum log See also Alarm Log tab in AHW 68 Sum Log See Sum log Sum Log details Window 69 Syntax Parameter Auto Reports 144 T T flag in Alarm Queue 34 T1 T10 Sum Log 68 Table Search 15 Tabs AHW Alarm Log 65 Codewords 64 Contact Lists 52 Contacts 49 51 Control Signal 57 Definition 72 Global Units 50 Graphics 63 History 84 Open Close 71 Panel Codes 58 Panel Info 60 Panels 54 Sum log 68 Texts 62 Users 59 Index 205 Zone Count 55 Tabs DEW Site 48 Site Components 61 Take menu menu in AHW 38 menu in Alarm Queue windows 33 Templates Report 131 Test Alarms generating 95 Test Service placing Panels in 106 placing Zones in 106 Window 105 Test Service Mode 104 removing Panels from 107 removing Zones from 107 Testing alarms 95 lights at Alarm 32 sound at Alarm 32 Text fields fields with white background 14 Text Messages See SMS Text tabs creating in AHW 89 Texts tab in AHW 62 The map
25. Decreases font size minus Ctrl 0 DEW Restores the font size to the default size zero The default keyboard shortcuts in interVIEW except the shortcuts in modules and shortcuts which are linked to Event Codes User Manual interVIEW Innovative Business Software A S The Calendar Module About the Calendar Module About Calendars 20 The Calendar Module About the Calendar Module About the Calendar Module The Calendar Module also known as Open Close or iV calendar enables interVIEW to mon itor and handle Open Close Arm Disarm signals on the basis of a calendar This way for example interVIEW will generate Alarms if an Open signal is received earlier than expected later than expected or not received at all according to a calendar Innovative Business Software A S The Calendar Module 21 About Calendars About Calendars Calendars control when interVIEW shall expect arm disarm O C signals and how interVIEW shall react if the signals are received either too early too late or not at all in relation to the scheduled expected signal reception Schedules are controlled in the tab Open Close in the Data Entry window Schedule Number When you create a Schedule you must assign a unique number ID to it the Schedule Number The Schedule Number is used to link the Calendar to a Zone or Instruction Global Shared Calendars Most Calendars are created as Local Calendars ie as a Calendar which
26. Examples Auto Reports 191 Example D Example D This Auto Report is scheduled to run on the last Sunday in January April July and October Basic Advanced Date Time Months TT Select All 1 Days of the wi Select All I Monday M January v July Tuesday February August I Wednesday I March 7 September Thursday IV April IV October I Friday IT May IT November Saturday 7 June 7 December IV Sunday Days of the month E og m m gf mi mi rar pop wf 11f 127 137 14 sts i7fsisf i9f 207 21 27 23 24M 3 WW 28 iv 29 v 30 IV 31 I Select All As the last Sunday in every month can only occur between the 25th and 31st day of the month ie no earlier than the 25th day of the month and no later than the 31st day of the month then all the days between 25 and 31 have been checked User Manual interVIEW Innovative Business Software A S TROUBLESHOOTING Innovative Business Software A S InterVIEW 196 interVIEW Troubleshooting interVIEW Section Installing Starting the interVIEW Client Data Entry Window DEW Alarm Handling Alarm Handling Printing Error symptom No connection between Client and Server When try to start the interVIEW client application receive a message saying that am not allowed to log on to the network because the Client has not been activated Panel Type have created a Doc Link t
27. Global Text ID G Checked The Note is shared H Displays the contents of the Text Note Innovative Business Software A S Alarm Handling 63 Texts tab Graphics tab The tab Graphics contains supplemental graphics images 1 Alarmbehandlin Fil K Naviger Tag Behandling Kald Disposition Hj lp UZ 4 000002 Systemtid 06 05 2011 13 41 35 ManTk Hr Peter Stelling 05 05 2011 15 04 32 Resto ZSys0001 05 05 2011 15 01 01 Alarm ZSys0001 Installation Kontaktpersoner Instruks Paneler Installations info Teer Grafik KgBeord Abne Lukke Alarmlog Sumlog Fra dato Tal Tekstid Grafikld o00 0 Graphics tab Description A Graphics Notes Graphics Notes tabs B Note Types The picklist Note Types picklist C New ID Renames the Graphics Note Only used when you create edit the Graphics Note D The effective date for the Graphics Note E The expiry date for the Graphics Note F Note ID picklist If the Text Pane H originates from the Note Library then the Note ID is displayed here G Graphics ID The Name ID of the Graphics in the Graphics Library picklist H Text Pane Caption The Text Pane may include m Local text RTF format m Global Text via Text ID I Graphics Pane The contents of the graphics file Graphics ID from the Graphics Library ae Click the graphics to toggle between zooming in out J Dot Mapping Highlights a s
28. I gt Stop Delete Save as Open in Excel Properties 1 job in queue IV Refresh queue automatically IV Show all The Report Queue window A B C D E Description Menu bar See Menu bar Report Queue window on the next page Report Queue See The Report Queue on page129 Number of Report jobs currently in the Report Queue Checked Automatically updates the Report Queue Checked Displays all Report jobs ie for all Users Empty Only displays the jobs generated by the current User F The context menu right click on the Report job See Context Sensitive Menu on page130 User Manual inter VIEW 128 Reports Reports Menu bar Report Queue window Bestilt af Sider Startet Status Kommentar i IVA 2 21 03 2014 12 39 09 3 amp Forhandsvisning Eh lidebrin Menu bar Report Queue window Command Description File gt Refresh F5 Manually refreshes the Report Queue Note You can configure interVIEW to automatically refresh the Report Queue by checking Automatically update queue at the bottom of the window Close Closes the window Alt F4 Report gt Properties Displays the properties of the Report ie when the Report was generated number of pages and other technical parameters Save As Saves the Report in one of the following formats Adobe PDF Microsoft Excel XML HTML CSV FR3 XML or JSON Open in Opens the Report in Microsoft Excel XML format Microsoft Excel
29. March May July September and November ie every second month August IV September I October IV November 7 December 1 Days of the wl Select All 7 Monday IV Tuesday 7 Wednesday Thursday Friday FT Saturday I Sunday r Days of the month Cm IT Select All KVK W2W3W4 W5 We M e m m Te iat HS he Dsm 15 17 18 1 N 0 21 230 24f asf 267 277 2 As the first Tuesday of every month can only occur between the 1st and 7th day of the month ie no earlier than the 1st day of the month and no later than the 7th day of the month then all the days between 1 and 7 have been checked User Manual interVIEW 190 Examples Auto Reports Example C Example C This Auto Report is scheduled to run every second Tuesday in January March May July September and November ie every second month 1 Days of the wl Select All August IV September Thursday IT October Friday IV November IT Saturday I December Sunday Days of the month ITT Select All OR m TE wo ep a Vs V9 IV 10M 11 2W 13 14 Mas 16f7 i7f isf i9f 207 21 230 247 asf 267 277 2 Bee 3f 31 As the second Tuesday of every month can only occur between the 8th and 14th day of the month ie no earlier than the eighth day of the month and no later than the seventh day of the month then all the days between 8 and 14 have been checked Innovative Business Software A S
30. Opens the window Advanced Search See Advanced Search on page114 Take menu Command er Description ey Take gt Take Red Takes the Red Alarm with the following properties oldest Alarm and highest priority Take Zu the currently highlighted Alarm and opens it in the Alarm Zu Handling window Show alarm Help menu Shows the currently highlighted alarm in the Alarm Handling window Note This command only shows the alarm but does not take it Command Shortcut key Description Help Opens interVIEW Help amp Support F1 interVIEW o Shows inter VIEW version information User Manual inter VIEW 34 Alarm Handling Queue Windows The Master Alarm Queue Fi Ke Naviger Tag Hj lp Kristiar KR UZ ZU UT ZE ASOT ATS 14 11 255 00 48 Aalborq Alam 1 ErikNy IVA 14 37 Aalborg Alam 1 Kristiar KR 15 04 Slagelse Alam 1 15 02 Close 40 TIL T70 IVA ATL Koblet til The Master Alarm Queue example Column Status Flag Time Alarm Type Priority Phone Type Zone Text HwID Client Operator Incident Number Queue Comment Instruction ID Description interVIEW has received multiple Alarms from the same Zone or the same Instruction has been pulled multiple times S Alarm from a Zone currently in Test Mode Note If the time period for the indicated Time Mode expires then the Alarm changes colour T Alarm from Zone which has been temporarily postponed
31. Output NI S D A Link EjP Kommentar Ade 01 109992 Bosch 0 O AnetCom AT256 x Stres Z BaA koder Brugere Panel info Kameraer Positionslog Datadefinton Kalender Fra Ved tikobling Visningstilstand Control Signal tab A Control Signals table Description A Data Definition Data Definition Schedule No Schedule Number Checked Transmits the Control Signal when the Alarm is opened disarmed Checked Transmits the Control Signal when the Alarm is closed armed User Manual interVIEW 58 Alarm Handling Panel Codes tab Panel Codes tab Fil Ke Naviger Tag Behandling Kald Disposition Hj lp UZ 4 000002 06 05 2011 13 41 35 Hr Peter Stelling 05 05 2011 15 04 32 05 05 2011 15 01 01 Installation Kontaktpersoner Insti Zsysoo01 Pr fix Pan type Telefon Serier Pan ver int Tol O Fortolkning Output Hy SlSlBnOrN I Link EjP Kommentar Panel Codes tab A Panel Codes table Column Description A Panel Code The code that must be entered on the Panel to arm disarm the system Slot Number Panel Code slot number Panel Code Type The Panel Code Type Shared Code Checked The Panel Code is shared with another Panel Innovative Business Software A S Users tab Alarm Handling 59 Users tab The tab Users contains the individuals who have permission to enter exit the Site Fil K Naviger Tag Behandling Kald Disposition Hj lp uz 4 000002
32. Report Types Alarm log per incident Report Generates a Report based on an Incident Include instr templ Alarm Restore Battery Cancel Bypass Trouble _ Open Close Ind log oniyT Tnclude instr templ _ Alarm Restore Battery _ Cancel Bypass Trouble Open Close Show large text Page break Innovative Business Software A S Report Types 157 Parameter Functional Area Site Enter Site Number interval Number HwID Enter the range of the Hardware ID Incident Enter the Incident Number Number Old Enter Site Number interval Customer Number Alarm Log Select range for the Alarm Log period Period Hour Period Enter time range This way you only include signals received within the given period For example if you enter 18 00 00 and 08 00 00 respectively then the Report will only include signals received from 6 PM to 7 AM the following day Install Date Select Installation Date range Site Group Select Site Group Include Select whether to include Passive Sites or not Passive Global Unit Displays the total number summation of Global Units of a specific kind eg Type vehicles or individuals associat
33. See Contacts tab on page51 See Contact Lists tab on page52 User Manual interVIEW 50 Alarm Handling Global Units tab Global Units tab Fil Ke Naviger Tag Behandling Kald Disposition Hj lp uz 4 000002 Leben Systemtid Underk Hwld 06 05 2011 13 41 35 ManTk 05 05 2011 15 04 32 Resto 25ys0001 Hr Peter Stellin 2 05 05 2011 15 01 01 Alam ZSys0001 RettighedstdlEii Link Kommentar 1 4 Description The Global Unit Label The Global Unit ID The Phone Number for the Global Unit The name of the Global Unit Innovative Business Software A S Alarm Handling 51 Contacts tab Contacts tab Fil K Naviger Tag Behandling Kald Disposition Hj lp uz 4 06 05 2011 13 41 35 ManTk 05 05 2011 15 04 32 Resto 25ys0001 05 05 2011 15 01 01 Alam ZSys0001 Contacts tab Table Description A Name The name ofthe Contact Phone Number The Phone Number Security Level Security Levels Not in instruction Checked Excludes the Contact from any linked Instructions Empty Includes the Contact in any linked Instructions The number of Sites to which the Contact is linked Any comments User Manual interVIEW 52 Alarm Handling Contact Lists tab Contact Lists tab TAlsmbehandi Fil K Naviger Tag Behandling Kald Disposition Hj lp UZ 4 000002 06 05 2011 13 41 35 Hr Peter Stelling om mag Ej omfattet Rettighedsid 1 2 Navn Opkald
34. anvan 33734000 Hovednummer 30545145 SMS S k Installation Kontaktpersoner Instruks Paneler Installations info Tekster c2 JPa en 5 305 _ c 2 SMS cu Voice 30008545 Mrs Lena Stelling Sumlog Grafik Abne Lukke Alarmlog Kodeord Brand Tyv Type Brand Brandalarmer Kalender nr Alternativ instr Skabelon Brand Kontaktlisteld 01 Underinstruks Instruksgtuppe Alarmt llere Aktion a1 a2 Opkaldstype Til Navn Kommentar Datadefintion Data 1 7 Brand Voice 41144114 Firstname lastname33 cu SMS 30575252 File menu Shortcut key Command Description Print Instruction printed See Instructions Report on page153 List of most recent Alarms Exit Closes the Alarm Handling window Queue menu Shortcut Command Description key New gt New Alarm Handling window Opens anew window containing All Alarms Opens a new Private Alarm Queue window Opens a new Test Service Alarm window Opens a new Timer Alarm window Red CtrlmAlt s Opens a new Red Alarm Queue window Opens a new Unknown Alarms window Ctrl Alt 0 Opens a new Alarm Handling window Opens the Report Instructions to be completed generated and User Manual 38 Alarm Handling Menu bar Alarm Handling window Command an Description Go to gt Queue 1 Alt 1 Toggles between the active windows the Remote and the Alarm Handling window Hide wu ee Hides the queue window
35. eee er cede di a eaa eda eddir assets 149 Examples Auto Reports 0 00 00020 e cece cee cece ee eee ee cece ee cece eee nennen 187 Example Acs an nee ath ces Se Ae Nee ee ee 188 Example B oo 2 eee eee ee cece eee ec ec cece cece e aea Aani 189 Example On S ses se Eb BEDE RA bes aa SEE a E SEE SEERE ERE 190 Example D _ oo cece cece cc eee cece eee c renere ere renee 191 TROUBLESHOOTING 193 interVIEW 2 cc LALL LL LLDD ALALA e LLL Laana anaana 195 APPENDIX 199 INDEX 201 Innovative Business Software A S INTRODUCTION Innovative Business Software A S InterVIEW Introduction 2 2222222205 3c nese ch radere dosesmee AAR Enr tens 6 The Desktop 2 2 02 coe cece cece cence cece ceceeceeceees v4 The Remote 2 22 2 o cece cece cece eee cece ener ener renere 10 The System Menu 2 2 2 e eee cece cece eee nere renerne 11 Pie lists zo 0 css ne een se uses BE Set iin 13 6 inter VIEW Introduction Introduction interVIEW is an advanced software platform for receiving and handling Alarms including the administration of site customer data and alarm post processing such as reports and logs interVIEW is based on a three tier system architecture Client Server and Database and Microsoft Windows standards The Graphical User Interface facilitates Alarm handling and customer data For example you can simultaneously work on different monitors Throughout the application
36. iV map opening closing 11 The Remote 10 The Report Queue 129 Context Sensitive Menu Report Queue 130 updating 128 The System Menu 11 closing 10 opening 10 The Test Time field 106 Timer See Timer AHW Timer Test Service stopping cancelling 106 Timer AHW postponing alarms temporarily 92 Tolerances Calendar Module 21 Top Line pane in AHW 42 Top Note pane in AHW 53 Top Window pane in AHW 44 Trades field in AHW 48 Treat menu in AHW 39 Troubleshooting Firewall 196 interVIEW 196 Reports 196 U UAC See User Account Control Windows Units See also Global Units User Account Control UAC See User Account Control Windows User Account Control Windows disabling 198 User menu menu in AHW 40 User Manual interVIEW 206 Index Users for Panels tab in AHW 59 V Visual alarm indicator See Flash W Wildcard Character applying 118 Wildcard Characters See Wildcard Character Windows Floating Calendar Module 21 showing hiding 10 32 Windows Open Close 80 X XML format saving Reports in 130 Z Zone Count placing in Test Service 106 removing from Test Service Mode 107 tab in AHW 55 Zone ID searching for 115 Innovative Business Software A S 207 User Manual SCN Innovative Business Software A S Landemaerket 10 6th floor DK 1119 Copenhagen K Denmark T 45 3373 4000 info innovative dk www innovative dk
37. in Alarm Queue 31 taking 85 taking over 94 testing 95 Arm Disarm See Open Close Audio playing in case of Alarm 35 testing by Alarm 32 Audio test 32 Auto Report overview 143 Auto Reports 134 activating 143 changing settings 143 creating 135 138 deactivating 143 deleting 143 editing 143 generating manually 143 repeating 136 testing 142 time settings for 144 Autodial enabling for Clients 86 Automatic Dial Up See Autodial Automatic Site Lookup 98 applying 98 B Backup server control system menu 11 Black Sheep Report 178 C Calendar Module iV calendar about 20 Call command in AHW 86 Call Directly command in AHW 86 Calls placing 86 Camera Servers searching for 113 Central units See Panels Centrals See Panels User Manual inter VIEW 202 Index Choose command in Alarm Queue windows 31 Classes field in AHW 48 Client Relays blink when Alarm 32 Close Tolerances O C 75 79 Close Arm Signals 79 Codewords panein AHW 45 tab in AHW 64 Comment field in Components searching for 115 Comments adding to Alarm Log 91 Components pane 46 searching for 115 Components overview 46 Concentrator Configuration Report 185 Contact Lists tab in AHW 52 Contacts contacting 86 searching for 117 tab in AHW 49 51 Context Menus The Report Queue 130 Control Signals See also Relays tab in AHW 57 CSV format saving Reports in 130 Curtain menus See Picklists Customer Information pane 43
38. interVIEW Client application If this does not work then repeatthe procedure with the setting Force Global NameSpace Lon on from a Client or with a User ID with the required rights Install the Printer in Windows Assign IvSysNuc and IvRepNuc with administrator rights in Windows Section Reports Reports Reports Alarm Handling Event Codes Open Close F1 help Error symptom When I try to generate a Report receive the error Invalid interval range The Report appears with status Error in the Report Queue When generate a Report it just appears as Waiting in the Report Queue and is never generated I have created an Event Code but it does not appear in the menu in the Alarm Handling window lam trying to rename an existing Calendar but receive error message 20090 When I press F1 to open the webhelp receive the error Cannot find Webhelp Possible Cause s 1 The date fields From and To contain identical dates To Date is older than From Date ie the date range is negative In rare cases this error may occur One or more of the parameters are invalid The parameters return avery large result ivRepNuc service has crashed The checkbox Not in Menu is checked in the picklist Event Codes It is not possible to rename a Calendar once it has been created and saved F1 help has not been installed on the ser
39. mode then the Alarm changes colour to indicate the new mode of the Alarm m The Alarm remains in the Queue until it is disposed of with a Disposition Code The Queue Lines can be displayed using different fonts colours etc Queue Styles depending on the Alarm mode during alarm handling By default interVIEW uses the following Queue Styles Colour State Mode Red New Alarms which await handling Green The Alarm has been taken and is currently being handled Pink The Alarm is from a Zone which is currently in Test Mode Gray Alarms from Zones which have been temporarily postponed using the Timer feature Brown The Alarm was temporarily postponed using the Timer but the Timer has now expired Note The table above presents the default Queue Styles Please note that the Administrator may have modified the colour scheme on your system Innovative Business Software A S Menu bar Alarm Queue Windows Alarm Handling 31 Queue Windows 1 F 206 03 37 UZ 1 0 0511 ra He 10838 0 PolAutoFreKoncentrator 0101 Gammel Tory 8 6 3 15 52 Ny XZoneTp Ny ekstern 10910 0 PolAutoFreSystem account Gammel Tory 8 6 4 12 26 Alarm 50 UZ TIME 10947 0 Test test Sammon Valtatie 6 5 15 29 7 03 38 02 Resto 50 1181 fole UZ 2 10994 0 PolFremmeKristian Reimer sveig rdsvei 20 64 13 16 Resto 50 UZ 14 Concentrator 411118 0 Kunde 888888 7H 12 08 MisLT 60 TEST Linjetest 10871 0 Firstname39 lastname39 Streetname39 2 8 11 57
40. no limit on the allowed number of Floating Windows Innovative Business Software A S Alarm Handling 81 Sum Log tab Special Days Open Close Special dage Lokal Dag __JOptat som HelligDK Closed Special Days Open Close Field Description Local Checked Only applies to this Site Empty Applies the globally defined value Day The name ID for the Special Day Treat as How you want interVIEW to interpret the Special Day User Manual interVIEW 82 Alarm Handling Sum Log tab Special Dates Open Close Kontaktpersoner Instruks Paneler Installations info Tekster Grafik Kodeord Abne Lukke Alarmlag Sumlog Definition Resultat Historie 1 2 5 6 7 333 334 335 Kalender nr 1 F r Efter For Efter A L T ms T ms al 1 KAI Abnetol 10 10 Luk tol 10 10 Lay alarm Beskr 12 08 10 15 08 10 special dage Fra dato Til dato Lokal Lokal Dag Ugedag Ekstra dage Aben Luk d tee hea EL fe ra frifo fr TF es T Te e1 5 1 Te 1e Te I Mle r os Mia aval 017107200 Monday 09 00 17 00 i 09 00 16 30 On line Rettetilstand Special Dates Open Close Field Description Local Checked Only applies to this Site Empty Applies the globally defined value Date The calendar day for the Special Date Treat as How you want interVIEW to interpret the Special Date Innovative Business Software A S Alarm Handling 83 Sum Log tab Result tab The tab Result displays
41. not generate an Alarm as the open signal has been received within the tolerance ie from 07 55 to 08 05 However if interVIEW had received the open signal at 07 54 then interVIEW would have gen erated an Alarm as 07 54 is outside the tolerance Floating Windows Floating Windows are time periods which have a fixed duration but with flexible begin and end times Some activities eg cleaning may not necessarily always take place at the same time every day but can vary with several minutes or even hours In those cases you can create Floating Win dows which are not linked to a specific begin time but which are activated once the Panel is dis armed open signal by say the cleaning staff Once the Panel has been disarmed interVIEW User Manual inter VIEW 22 The Calendar Module About Calendars then monitors whether the Panel is armed again before the period of the Floating Windows expires eg two hours If the Panel is not rearmed before the Floating Window expires then interVIEW will generate an Alarm Innovative Business Software A S ALARM HANDLING Innovative Business Software A S Alarm Handling About Alarm Handling 2 02 2 22 2 2 22 ee cece cee eeeee 26 Queue Windows eee cece cee cee cece nerne renere 29 Menu bar Alarm Handling window 37 Installation tab cesser eee eee renerne 48 Contaetsiktab eeni cnet vee en emailen 49 Global Units tab
42. of the Alarm in the Private Alarm Queue of the Operator The Private Alarm Queue presents the Alarms which is currently being handled by the Operator The original Alarm remains in the Master Alarm Queue 3 Handling The Operator completes the relevant Instructions and Actions for the specific Alarm such as calling a Contact or Fire Department At the same time interVIEW auto matically completes any Auto Instructions such as sending SMS Text Messages to pagers 4 Disposition Once the Operator has finished handling the Alarm the Operator disposes of the Alarm using a so called Disposition Code This code registers the cause conclusion of the Alarm such as Blind Real or Technical The Alarm is then removed from the Master Alarm Queue and consequently all other Queues 5 Post Processing Once the Alarm has been disposed you can subsequently add com ments to or edit the Alarm Incident 6 Post processing Afterward you can browse the Alarm Log Sum Log ge nerate Reports etc Note All Events are registered in the Alarm Log The actual Alarm Handling is performed in one or more Queues windows and the Alarm Handling window Windows used during Alarm Handling A Alarm Queues windows B Alarm Handling window A Queue windows present incoming and current Alarms and Signals You can create dif ferent Alarm Queue windows displaying different types of Alarms For example you can create
43. on the network as seen by interVIEW User Manual interVIEW 186 Report Types Parameter Function Printer Select Printer Note You can also print the Report at a later time from the Report Queue Unit Type _ Select Global Unit Type to filter the list of e mail recipients e mail Recipient To attach the Report as a PDF file to an e mail select the recipient e mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name _ Type the file name as you want it to appear on the attached Report in the e e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Templates Button Load Save Function Loads a Report Template Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog wi
44. period Period Hour Period Enter time range This way you only include signals received within the given period For example if you enter 18 00 00 and 08 00 00 respectively then the Report will only include signals received from 6 PM to 7 AM the following day Old Customer Enter Site Number interval Number Install Date Select Installation Date range 1 Grouping Select grouping first level 2 Grouping Select grouping second level Site Group Select Site Group Include Select whether to include Passive Sites or not Passive Disposition Optional Select one or more Disposition Codes pane Note If left blank the codes will not be part of the filter Zone Type Optional Select on or more Zone Types from the Alarm Log which you want Alarm Log to include Other Event Optional Select on or more Event Codes to define a logical expression Codes Panes pane Note Within each pane interVIEW applies the logical operator OR and between the panes interVIEW applies the logical operator AND EXAMPLE Ar re haendelseskoder Andre haendelsest oder U GPS Addr L Timeout ExtText XServiceDone Ass Disponeret Trouble Frakobling Tilkobling Excl Incidents Optional Select on or more Event Codes for those Incidents which you do Event Codes not want to include Zone Type Optional Select one or more Zone Types on the Sum Log
45. r Should this template only apply to this report or En Only this report i Who may use this template Only me Load this template automatically whenever I load the applicable report Save Cancel 5 Select whether you want the template to only be available for this Report Type or for all Report Types 6 Select which users are allowed to use the template Note The All function is currently not supported 7 If you want to automatically load this template every time you open this Report Type then check Load this template 8 Click Save The Report Template has now been created and saved To use the Report Template form now you must first load it See Loading Report Templates below Loading Report Templates 1 Open the desired Report Type 2 In Templates select the Report Template Skabeloner Rapp Meose 001 Note If the list is empty then no templates are available for this Report Type 3 Click Load Note Ifthe Report contains parameters which also exist in the Report Template being loaded then the former will be overwritten by the content in the template being loaded For example if you have manually entered values in the HwID range and then load a template which also contains a HwID range then it is the content of the HwID range in the template being loaded which will be used 4 To load additional templates parameters to combine Report Templates then repeat from step
46. the list of e mail recipients To attach the Report as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Checked Only sends the email if the Report contains any data Provide a subject as you want it to appear in the subject line in the e mail Type the file name as you want it to appear on the attached Report in the e mail The Report is automatically sent as soon as it has been generated Select Report format Enter a brief Comment Function Loads a Report Template Saves the current Report as a Report Template Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Create Auto Report Function Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button OK OK close Cancel Function Creates the Report as a job in the Report Queue and leaves the dialog open Creates the Report as a job in the Report Queue and closes the dialog open Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 185 Concentrator Configuration Report This Report generates an overview of the Concentrator Configuration
47. the result of the Calendar as defined in the tab Definition 333 334 335 Far Efter F r Efter AML lm sITIm s Dato 257042010 Kalnavn KRT Abnetol 10 f0 Luktol 10 fO Lavalam fe KL 15 17 38 Beskr Signaltype Allowed clase 17 00 15745 16 12 2010 03 00 Thursday Open 16 12 2010 16 30 Thursday Close 17 12 2010 03 00 Friday Open Q 17 12 2010 16 30 Friday Close 20 12 2010 03 00 6 Monday Open l 20 12 2010 17 00 15 45 Monday Close e j 30 2171272010 09 00 6 Tuesday Open Rettetilstand Result tab A Result table B Most recently received signal Field Description Displays the calculated result as defined in the tab Definition 30 days table ahead This way you can see what the Calendar looks like and will respond for each day Note If the Schedule contains multiple Schedule Periods then each entry displays the result of each Schedule Period Date The date for the expected signal Jime The time incl any tolerances for the expected signal Day The weekday for the expected signal Event The Event Code Code Schedule The Schedule Day to which the signal may be linked For example you Day can apply the same schedule for Christmas Day Sundays and other holidays Early plus sign generates an Alarm asterisk to minus ignores the signal Missing plus sign generates an Alarm as
48. 100003 Burglan 20 01 100003 Brand A 5 ES 01 100003 Brand A 87 J add gt Las 01 100003 Til Fra 30 Automatisk f Burglan 20 rum f ler ent ea Fire 1 Computer Time relative jk 30 5 t Gilstad Time o clock Tilkoblir 40 Panel tilkoble sr Frakobl 19 Panel frakobl Burglar 20 rum f ler Burglar 20 rum f ler E E Include special Burglan 20 rum f ler Overfak 1 Overfald Burglar 20 rum f ler Linje 30 olextest Linje 31 Ole y Test Ratteri R7 rum falar ant 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 01 100004 PRREEBweonaneune Update Disp Comment A Test Service Mode window Field Description Zones which are NOT in Test Mode A Zones in normal active mode B Zones in Test Zones which are in Test Mode Mode C lt Prio gt Prio gt right arrow places all Active Zones with the same Zone Priority in Test Mode lt Prio left arrow cancels the Test Mode for all Test Zones with the same Zone Priority and activates them lt Type gt Type gt right arrow places all Active Zones of the same Zone Type in Test Mode lt Type left arrow cancels the Test Mode for all Test Zones with the same Zone Type and reactivates them as Active Zones lt HwID gt HwID gt right arrow places all Active Zones with the same Hardware ID in Test Mode lt HwID left arrow cancel
49. 18323 1 2900 Hellerup ins NINE IMI 11 01 17 Dasta VINIDANICIID a c12 5577173937808 55 7338463607232 al 39627716 Fastnet AD1 22 34 4567 ATU 20864021 Direkte 1234567 Hura dddd Texaco Disp 1234 1234 Depot XYZ 123 Installation Kontaktpersoner Instruks Paneler Installations info Tekster vigtig Sumlog Grafik Abne Lukke Alarmlog N gle 1 Depot Access Bagd r Plarefamm Haisnzendinn Components A Components table B Components pane Description A Components table Displays the linked Components B Components pane Highlights selected Component Labels and or Components Innovative Business Software A S Alarm Handling Menu bar Alarm Handling window Tabs the Alarm Handling window ee ee Fil K Naviger Tag Behandling Kald Disposition Brugermenu Hj lp 0 10870 060567 Aalborg Labenr _ Systemtid H kode Underk Hwid Zoneld Type P_ Klient Oper M T Tekst 1 500 a I drift 10870 19 01 2011 10 47 21 MisLT 06 000567 TST1 TEST 60 Stig Hansen 10870 19 01 2011 10 37 21 MisLT o6 000567 TSTI TEST 60 H C Hansensvej 35 10870 19 01 2011 10 27 21 MisLT 06 000567 TST1 TEST 60 9900 Frederikshavn 10870 19 01 2011 10 17 21 MisLT 06 000567_ TST1 TEST 60 3 lt gt amp BBBBB J 44551244 Fastnet 29758955 SM ig innovative 1234 KanAlt 5544 Disp 4432 Depot Abloy 34 XYZ 123 Installation Kontaktpersoner Instruks Paneler Ins
50. 2 The Report Template is now loaded The next step is to generate the Report See Generating Reports on page126 Innovative Business Software A S Reports 133 Report Templates interVIEW format Editing Report Templates Load the Report Template See Loading Report Templates on the previous page Edit the content Click Save Confirm the changes Click Save The Report Template has now been edited Ye WNP Deleting Report Templates 1 Open the Report to which the Report Template is linked 2 Select the Report Template from the list 3 Click Delete Report Template 4 Confirm delete Note This action cannot be undone User Manual interVIEW 134 Reports About Scheduled Reports Auto Reports About Scheduled Reports Auto Reports You can configure interVIEW to automatically generate Reports according to a schedule This way for example on the first of every month interVIEW can automatically generate a Report for the preceding month and send it via e mail An Auto Report is a Report Report Template incl parameters defining the scope which is linked to a schedule When the dates on the schedule are reached interVIEW automatically gen erates a Report which is then placed in the Report Queue and run as anormal Report Auto Reports use a special parameter syntax to define the relative times used to define the scope of the Report For example the syntax 7d means that the scope extends back
51. 28 saving as XMLfile 128 scheduled 134 scheduling 134 Site statistics 167 Site Customer Changes 183 templates 131 time settings for Auto Reports 144 troubleshooting 196 Resetting Open Close times 96 Result tab in AHW 83 Route Import system menu 11 S S flag in Alarm Queue windows 34 Schedule Name field in AHW 73 Schedule Number 21 field in AHW 73 Schedule Numbers 21 Schedule Period Hours 79 Schedule properties 73 Scheduled Reports 134 Schedules 21 creating Auto Reports 135 Global 21 shared 21 Schedules O C in AHW 78 SDS sending to Contacts Contact Lists 87 Search Advanced 114 Passcard 117 Picklist 12 Simple 113 Search Features 112 Search filter in picklists 15 searching for camera servers 113 Comment field in Components 115 Components 115 Customer Number 113 115 external incident number 113 115 Hardware ID 113 115 internal incident number 113 115 key number 113 old customer number 113 Panel serialnumber 115 Passcards 117 phone number 113 Picklists 12 Site Number 113 115 values in picklists 15 ZonelD 115 Security Classes field in AHW 48 Segments See Trades Serial number searching using Panel s 115 Service Test Mode See Test Service Mode Service date field in AHW 48 Service Test See Test Service Mode Share as field in AHW 73 Shared Calendars 21 Shortcuts and Labels See also Keyboard Shortcuts overview of default 17 Signal Count Per site report 174 Simple Search 113 Site Components Tab
52. 44 Set Navn 5 11031 27 042011 16 1513 Generel Alam LIN Alnstr 13 0 01 100002 a GO 11030 27 04 2011 16 08 14 Generel Alam UN Alnstr 13 0 0 100002 0 11029 27 04 2011 11 30 38 Tyveri Alam BUR 1 20 X10221016323 56 11 05 2011 13 18 22 10994 18 04 2011 15 29 21 Generel MisLT TEST tt 60 01 100001 1176 12 05 2011 13 06 03 10993 18 04 2011 15 03 39 Brand Alam FIRE False 2 1 01100002 1 15 04 06 O 10992 18 04 2011 14 56 57 Generel Alam False 50 01 100002 1 15 02 25 10991 18 04 2011 13 29 21 Generel MisLT TEST Real tst 01 100001 8 14 14 08 10990 18 04 2011 1253 40 Brand Alam FIRE Real 2 1 0 100002 7 12 54 06 10962 15 04 2011 0230 21 Teknik Alam TEKNIKA False 3 30 0 100002 1 18 04 2011 12 51 23 10949 1304 2011 14 23 46 Brand Alam FIRE False 2 1 0 100002 3 14 24 07 lt Visningstilstand Sum Log tab A Sum Log Groups tabs B Sum Log Entries Description A Sum Log Groups tabs B Incident Number The Incident Number for the Alarm Server time stamp Windows system time Instruction Number ID The Zone Type The Disposition Event Code Po Zone Priority Hardware Identification Ho Displays the number of received alarms Any comments Date time when the alarm was acknowledged The time when the Alarm was disposed Checked Displays Incident progress eg police called Checked The Alarm was generated manually Checked The Alarm was generated as part of a test Innovative Business Software A S Alarm Handling 69
53. 8 7 6 5 4 3 2 1 28 04 2011 15 30 21 06 000567 TEST 60 28 04 2011 15 28 03 06 000567 TEKNIK 30 T75 SP x Apparat udfald lt Skal ogs amp virke gt 28 04 2011 15 21 14 06 000567 TEKNIK 30 I T75 5P x Apparat udfald lt Skal ogs amp virke gt 28 04 2011 15 20 21 06 000567 TEST 60 28 04 2011 15 10 21 06 000567 TEST 60 28 04 2011 15 00 26 06 000567 TEST 60 28 04 2011 14 50 21 06 000567 TEST 60 28 04 2011 14 40 21 06 000567 TEST 60 Visningstilstand Alarm Log tab A Alarm Log Groups tab B Alarm Log entries Description A Alarm Log Depending on the amount of traffic each tab can contain Alarm Log entries Groups tabs in four levels year end month year begin month eg 10 07 10 03 year month eg 10 12 hours minutes Note Each tab can contain up to 300 entries If the number of entries exceeds 300 then interVIEW automatically creates a new tab B Incident The Incident Number for the Alarm Number System Time Server time stamp Windows system time The Event Code The Event Sub Code Hardware Identification Zone ID Instruction The Zone Type Type Client Operator Client ID Operator ID Checked The Alarm was generated manually Checked The Alarm was generated as part of a test Checked The Alarm contains supplemental information Open the Alarm Log details window Double click or Ctrl Z for additional information Displays text based on the
54. Customer Number field in AHW 43 old 48 searching for 113 115 searching for Old 113 Customers See also Sites contacting 86 searching for 113 view current Monitoring Status for 43 Customers Report 150 Customised Reports 148 creating 148 D Daily Routines system menu 11 Data Entry window system menu 11 Date fields working with 14 Date fields fields with blue background 14 Defining Times for Auto Reports 144 Definition tab in AHW 72 Desktop 7 Disposition Alarm Handling menu 40 Dot Mapping 63 E Early Open Close 80 EML signals 21 Enable sound on first red alarm only setting 35 Innovative Business Software A S Enable sound on new red alarms setting 35 Enabling alarm sound 35 Enabling continuous sound setting 35 Error Messages 20090 197 Expediting Open Close temporarily 95 Extra Days 79 F File menu menu in AHW 37 menu in Alarm Queue windows 31 Filtering picklist table 15 Finding Customers See Simple Search Firewall Troubleshooting 196 Flash blink when Alarm 32 testing 32 Floating Windows calendar module 21 FR3 format saving Reportsin 130 G Gateway See Panels Global Calendars 21 Global Units contacting 86 field in AHW 43 searching for 117 tab in AHW 50 viewing in AHW 49 Go to command 31 Graphics See also Images tab in AHW 63 Grid table See Picklist tables grids H HalD See Hardware ID handling Alarms See Alarms Hardware ID searching for 113 115 Help
55. Depot XYZ 123 Abloy 34 Sch ix Instr grp From date To date Not i Name AD1 0 Kristian Reimer Floorpla PrioQ 11101 14689 50 Primary Customer Information A Customer Number B Previous Customer Number Description C The Global Unit which is linked to the Site D Monitoring Status Shows the Site s Customer s current Monitoring Status eg Active Passive Decommissioned Note This field can be shown hidden depending on the type of Monitoring Status E Customer Name and Address User Manual interVIEW 44 Alarm Handling Menu bar Alarm Handling window Top Window pane Fil K Naviger Tag Behandling Kald Afmelding Brugermenu Hj lp 000001 AIA002 Innovative Business Software 23 05 2012 13 10 30 Info Gammel Torv 8 6 23 05 2012 12 59 41 Info 1457 K benhavn K Installation Kontaktpersoner Instruks Paneler Installations info Tekster Grafik Kodeord bne Lukke Alarmlog Sumlog TYV TYV BRAND Type mv Forholdsordre ved tyveri Kalender nr Alternativ instr Skabelon Kontaktlisteld Underinstruks Instruksgruppe Alarmtzellere A2 Opkaldstype Til Kommentar Datadefintion Tale 39406940 Man Dir Jens Middelbo Outzen Tale 33734000 Innovative Business Software Styring 409 01 09 1940 PanCti0001 SMS 28882878 Naela AFSEND A SPR JTE OG VAGTHAVENDE INSPEKT R TILKALD SUPPLEMENT 2 FASTE OG 3 DELTIDSANSATTE HUSK DAGVAGT KONTAKT
56. Event Codes Panes pane Zone Type Alarm Log Enter the range of the Hardware ID Select range for the Alarm Log period Select Installation Date range Enter time range This way you only include signals received within the given period For example if you enter 18 00 00 and 08 00 00 respectively then the Report will only include signals received from 6 PM to 7 AM the following day Enter Site Number interval Select Site Group Select whether to include Passive Sites or not Select sort order Optional Select one or more Disposition Codes Note If left blank the codes will not be part of the filter Optional Select one or more Zone Types on the Sum Log Note If left empty the Zone Types will be excluded from the filter Optional Select on or more Event Codes to define a logical expression Note Within each pane interVIEW applies the logical operator OR and between the panes interVIEW applies the logical operator AND EXAMPLE Any re haendelseskoder Andre heendelses oder GPS Addr GPS Text ck Retransmit Service SMS1 Timeout ExtText XServiceDone Ass Disponeret Trouble Frakobling Tilkobling Optional Select on or more Zone Types from the Alarm Log which you want to include Output Select EITHER select which details to include details User Manual interVIEW 162 Report Types Parameter Functional Ar
57. Event Code eg Zone description Operator ID User Manual inter VIEW 66 Alarm Handling Texts tab Alarm Log Details window Lobenummer frosoa Systemtid 25 11 2011 11 21 Haend kode Mitt Lang kode Missing LineTest Underkode Sa Underkode SSS Hwid 01 100004 A nummer n SIA CID data Fi Konverteret I Zoneld 102 Zonetype rest Detektortype MB Prioritet eo Kientid Of Bug f Manuel alam Testalarm VW Zonedelay IM Logona Forsinkelse 00 00 21 2 Brugerflag _ UserFlagl V gter PolitiStat PSend Odin larm EriksDel Mi Mi Mi fa BlackSheep r Tekst Kontaktpers Alarm Log Details window Field Description Allncident The Incident Number for the Alarm Number System Windows system time Time Event The abbreviated name of the Event Code Code The full name of the Event Code Hardware ID The A number SIA CID If the Alarm is based on a SIA CID signal then the field displays the original data SIA CID data as forwarded by the Concentrator For example BR13001109 where B Contact ID A SIA R Restore A Alarm 130 CID Burglar Alarm 01 CID Area Number 109 CID Zone Number Innovative Business Software A S Alarm Handling 67 Texts tab Description Converted Checked Signal has been converted using a SIA CID Conversion Zone Type Zone Type Detector Detector Type Type Zone Priority Client ID interVIEW Client ID Manual Checked Th
58. Handling Sum Log tab Calling Customers Contacts or Global Units 1 Take the Alarm 2 Do one of the following From the menu select Call gt Customers Contacts or Global Units m Select the tabs Contacts gt Contacts Right click the Contact and select Call m Select the tab Instructions Right click the Action Instruction Line and select either Call or Call Directly Kristian Reimer svejg rdsvej 20 2900 Hellerup c 12 5577173937808 55 7338463607232 Control A01 22 34 4567 Voice 20864021 Control 12345678 EMail kristian innovative dk Voice Marker nsket telefonnr og aktiver med dobbelklik enter Brug autodial WM Underkode Tekst zl Fortryd Place Call dialog Optional Check Use Autodial bottom right corner to enable Autodial from this Client Double click on the desired Phone Type and follow the directions on the screen When the call is finished then select Event Sub Code to register the outcome of the call Enter a brief Comment Do one of the following m Double click on OK Repeat to place another call m Double click on OK Close to close the dialog egy Se 30 Innovative Business Software A S Alarm Handling 87 Sum Log tab Sending SMS SDS manually to Contacts Contact Lists You can send an SMS to one or more recipients as follows a To send an SMS toa single Contact Select the tab Contacts right click the Contact and select Call In the window Call Contact do
59. IGURATION ALARMS FROM ZONES IN TEST SERVICE WILL ONLY APPEAR IN THE TEST SERVICE QUEUE CONSEQUENTLY THESE ALARMS MAY NOT BE DISPLAYED IN THE MASTER ALARM QUEUE SEE QUEUE WINDOWS ON PAGE29 1 Inthe Alarm Handling window select Take gt Service See Test Service window on the previous page 2 Select the Zones to be placed in Test Service 3 Optional To have interVIEW automatically remind the Operator that the Zones at any given time either by period or specific time are still in Test Service you can activate a Timer Do one of the following m To define a period eg four hours from now check Time period and enter the length of the period in the time field hours minutes For example 08 30 means that eight and a half hours from now interVIEW will automatically gen erate an Alarm to warn that the Zones are still in Test Service To define a specific time eg 15 30 check Time HH MM and enter specific time in the test time field hours minutes For example 08 30 means that at eight thirty in the morning interVIEW will automatically generate an Alarm to warn that the Zones are still in Test Service Optional Check Include special to include Protected Zones in Test Service Optional Check Update QText to automatically update the Queue Text with new text Click OK Depending on the configuration the Operator may be required to provide a brief remark and or type select a Event Sub Code cause to continue o
60. Innovative Business Software A S User Manual interVIEW 27 maj 2015 PROPRIETARY NOTICE Copyright 2015 Innovative Business Software A S All rights reserved Information in this document is subject to change without notice The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used only in accordance with the terms of those agreements No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or any means electronic or mechanical including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Innovative Business Software A S Innovative Business Software A S Landemaerket 10 6th floor 1119 Copenhagen K Denmark Phone 45 3373 4000 info innovative dk www innovative dk en Innovative Business Software A S About this manual This manual has been optimised for two page spread ie two page layout with left and right pages To read the manual as it would appear in a printed version do the following 1 Open Adobe Reader 2 Select Show gt Page Layout and check both Two page layout and Show title page in two page layout P Kiindetuner nicllicte Table of Contents Use the Table of Contents at the front of the manual Simply click the TOC entry or the page num ber to open the topic Click here to go to the TOC
61. Innovative Business Software A S Reports 143 About Scheduled Reports Auto Reports Auto Report overview The Auto Report overview contains the scheduled Reports Auto_Report_03 13 02 2015 07 30 00 Auto Report 02 07 07 2014 08 00 00 Auto Report 01 07 07 2014 08 00 00 Auto Report 04 01 07 2014 08 00 00 Auto Report overview Description A Menu File gt Refresh Refreshes the window bar F5 Close Close and exits the window Alt F4 Auto Settings Opens the settings for the Auto Report to edit them Report gt Run now Generates the Auto Report now Enables the Auto Report The Auto Report is automatically generated according to its schedule Disable Disables the Auto Report The Auto Report will not be generated before it is enabled again Delete Deletes the Auto Report B Auto Name The name of the Auto Report Reports Enabled 1 The Auto Report is enabled and will be generated according to its schedule 0 The Auto Report is disabled Most Date and time for the most recent run recent run Number How many times the Auto Report has been generated so far of runs incl any manual runs C Delete Deletes the highlighted Auto Report D Enable Enables the Auto Report User Manual interVIEW 144 Reports About Scheduled Reports Auto Reports Parameter Syntax Auto Reports The parameter syntax describes the times used to create schedules for Reports se
62. Instruction which is linked to Contact List 2 ie the currently active Contact List However the Operator currently has Contact List 1 open and executes the command The SMS is sent to Contact List 2 although the command is executed from Contact List 1 m V2 5h the current Contact List ie the Contact List from which you execute the command EXAMPLE Let s say we receive a fire alarm The fire alarm pulls a fire Instruc tion ie the currently active Instruction which is linked to Contact List 2 ie the currently active Contact List However the Operator currently has Contact List 1 open and executes the command The SMS is sent to Contact List 1 since he command has been executed from Contact List 1 User Manual inter VIEW 88 Alarm Handling Sum Log tab Note The command is only available if the currently active Instruction contains at least one Instruction Line Action with a Contact who is able to receive an SMS Text Message Note You can edit the message before transmission Innovative Business Software A S Alarm Handling 89 Sum Log tab Creating Note Tabs During Alarm Handling you can create a Note Tab For example if a Customer informs the Oper ator that he she will be on vacation the next couple of days then the Operator can create a Text tab on the fly to share this information with the other Operators on the interVIEW network 1 Inthe Alarm Handling window select Take gt Insert Not
63. Monitoring Status See also Monitoring Status field in AHW 43 48 viewing current for Customers 43 viewing for current Sites 43 Index 203 N Navigate menu in AHW 38 Navigate menu in AQW 33 New command 31 Next service field in AHW 48 Non linked search checkbox 117 O Old Cust no field in AHW 48 Old Customer Number field in AHW 43 searching for 113 On top setting 32 Open Close about 20 EML Early Missing Late 77 expediting temporarily 95 History tab in AHW 84 Make Alarm pane 76 77 postponing temporarily 95 resetting O C times 96 Result tab in AHW 83 Special Dates 82 Special Days pane 81 tab in AHW 71 Close Tolerance 75 Schedule Periods 78 Schedule properties 73 Windows 80 tolerances 74 79 Open Close Report 164 Open Disarm Signals 79 P Pad lock icon 10 Panel Codes tab in AHW 58 Panel Info tab in AHW 60 Panel serial number searching for 115 Panels tab in AHW 54 Parameter syntax Auto Reports 144 Passcard 41 Passcard Search 117 Passcards dispose 38 logging off 38 searching for 117 viewing the name of the Passcard holder in AHW 42 Pattern Search See Wildcard Character PDF format saving Reportsin 130 Phone Numbers See also Phone Numbers searching for 113 Picklist fields fields with yellow background 14 Picklist tables grids 13 filtering rows 15 searching for specific values 15 User Manual inter VIEW 204 Index sorting rows 14 Picklist Updates 11 13 Picklist
64. POLITI Top Window pane Depending on system setup the Top Window Pane can contain the following m Text m Passwords or m Alarm Log Innovative Business Software A S Alarm Handling 45 Menu bar Alarm Handling window Codeword pane ouy narnsen H C Hansensvej 35 9900 Frederikshavn lt gS GA gt amp BBBBB 44661244 Fastnet 29768966 SMS stig innovative dk EMail Logis 1234 KanAlt 5544 Disp 4432 Installation Kontaktpersoner Instruks Paneler Installatiouag 10877 040272011 10 47 21 MisLT 10877 04 02 2011 10 37 21 MisLT ANOFF AMI INITA KAT lal Bare en test Test af kodeord nr 2 test Codewords A Code words table B Codewords pane Description A The table Codewords displays the Codewords Rights etc interVIEW can present Codewords in the following ways codeword the code word has been created locally ie only for this Site codeword the Codeword is a Panel Code which is linked to a Panel Type Codeword the Codeword is shared Codewords pane highlights the linked Codewords and Security Levels without the Operator having to select the tab Codewords The format is as follows Codeword1 SecLevel1 Codeword2 SecLevel2 Codeword3 SecLevel3 etc User Manual interVIEW 46 Alarm Handling Menu bar Alarm Handling window Components pane I svejg rdsvej 20 TUZI UD U3 ZUI I 13V us 11029 05 05 2011 15 00 52 Alam 102210
65. address The advantage of using Report Templates is that you do not need to reenter the same set of para meters each time you generate the same Report For more information about parameters see Parameter Syntax Auto Reports on page144 You can also create Report Templates using Microsof Excel Please contact Innovative for further information Note You can also configure interVIEW to automatically generate Reports according to a schedule eg daily weekly or on the 1st of every month See About Scheduled Reports Auto Reports on page134 You can do the following with Report Templates m Create Report Templates interVIEW format See Creating Report Templates below Load Report Templates See Loading Report Templates on the next page Edit Report Templates See Editing Report Templates on page133 Delete Report Templates See Deleting Report Templates on page133 Automatically generate Reports using schedules See About Scheduled Reports Auto Reports on page134 Creating Report Templates 1 Openthe desired Report 2 Complete the report parameters which you want to form the Report Template 3 Inthe white field below Templates give the template a name ID and click Save Skabeloner a TST 4 Verify that the parameters are as desired v User Manual inter VIEW 132 Reports Report Templates interVIEW format Parameters to be saved in template Template name Test2 Template settings
66. aefix Pan type Telefon Seriens Pan ver int Tol O Fortolkning Output Hv SlSbBnOrN Link EjP Kommentar ZSYS0001 Zoner Styring Panelkoder Brugere Panel info Signal tid tt H kode S PF Zoneld Type P UI Kal nrfInv RK Spa R ld Delay NZ Dettp_ Instruksld Zonetekst Panels tab A Hardware IDs Description A Panels tabs Each tab represents a Panel B See Zones tab on the facing page See Control Signal tab on page57 See Panel Codes tab on page58 See Users tab on page59 See Panel info tab on page60 Innovative Business Software A S Alarm Handling 55 Zones tab Zones tab The tab Zones contains an overview of the Zones on the selected Panel Hardware ID Fil K Naviger Tag Behandling Kald Afmelding Brugermenu Hj lp 000001 AIA002 ti Underk Hwid Innovative Business Software Gammel Torv 8 6 1457 K benhavn K Praefix Pan type Telefon Serien Panver int Tol Kom zones Fortolkning Output N 1 S DyA Link EjP Kommentar Adresse 2 PowerB32 12082418 0 0 16 08 2005 02 05 00 41 MTil Tilkoblingssignaler 06 11 2000 11 00 03 1 Alarm 24 04 2012 15 56 29 2 Alarm Magnet TYV TYV Hovedder MCT 30 TYV TYV Rumfgler opholdsstue Zones tab A Zones table Field Description Signal Time Date time for the most recently received signal Ct Count The number of received signals Event Code Event Code S Checked X The Zone is cur
67. ample you can have a Master Queue which displays all Alarms a Battery Alarm Queue which only display battery alarms and a Test Alarm Queue which displays alarms from Panels Zones which are currently in Test Mode By default interVIEW contains a handful of standard Queues but you can easily create customise your own For more information see Queue Windows on page29 E The Alarm Handling window AHW is used to handle each actual Alarm This window presents the Operator with all relevant information for the particular Alarm For more information see The Alarm handling window AHW on page36 Innovative Business Software A S interVIEW 9 The Desktop Starting the Client Application 1 Select Start gt Programs gt interVIEW Adobe Reader X Documents amp Apple Software Update S AXIS Camera Management Pictures Default Programs Music Videos Downloads Windows DVD Maker KE Windows Fax and Scan Windows Media Center EEE Windows Media Player g Windows Update Peters pc a XPS Viewer J Accessories Network Administrative Tools ik Adobe Control Panel J Adobe Design Standard CS5 m Camtasia Studio 7 Devices and Printers Catalyst Control Center di Codecs for Windows 7 Pack Games Default Programs J en Administrative Tools Games Google Chrome Help and Support d Google Earth gt ES u Run Note If you receive a message that you cannot log on to the net
68. an Alarm Queue window which contains all Alarms and another Alarm Queue window which only contains Battery Alarms See Queue Windows on page29 Innovative Business Software A S Alarm Handling 27 About Alarm Handling B The Alarm Handling window presents all relevant details concerning the selected Alarm See The Alarm handling window AHW on page36 User Manual interVIEW 28 Alarm Handling About Alarm Handling Opening Closing the Alarm Handling application 1 To open the Alarm Handling application check Alarm Depending on the Client configuration the Alarm Handling window as well as one or more Alarm Queues open in separate windows 2 To close the Alarm Handling application click the padlock v Alarm Alarm 7 15 1 IVA TS1 11 51 34 Note Before closing exiting the Alarm Handling application and thus ending the Alarm Handling session from the Client make sure that you have disposed of or released any open Alarms See Releasing Alarms on page93 The Alarm Handling window as well as any open Alarm Queue windows close Innovative Business Software A S Alarm Handling 29 Queue Windows Queue Windows 11 22 206 03 37 UZ 100511 ra He10838 PolAutoFreKoncentrator 0101 Gammel Tory 8 6 15 52 Ny XZoneTp Ny ekstern 10910 PolAutoFreSystem account Gammel Tory 8 6 UZ TIME 1 Test test Sammon Valtatie 6 12 26 15 29 7 03 38 02 T81 fole UZ 2 PolFremme Kristian Reime
69. as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Provide a subject as you want it to appear in the subject line in the e mail Type the file name as you want it to appear on the attached Report in the e mail The Report is automatically sent as soon as it has been generated Enter a brief Comment Function Loads a Report Template Saves the current Report as a Report Template Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Create Auto Report Function Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button OK OK close Function Creates the Report as a job in the Report Queue and leaves the dialog open Creates the Report as a job in the Report Queue and closes the dialog open User Manual interVIEW 166 Report Types Button Function Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 167 Site Statistics Report The Site Statistics report counts the number of sites that fulfill certain requirements This way you can divide the number of Sites based on Class
70. at a later time from the Report Queue Unit Type e mail Select Global Unit Type to filter the list of e mail recipients Recipient e mail To attach the Report as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Subject e mail Provide a subject as you want it to appear in the subject line in the e mail File Name e mail Type the file name as you want it to appear on the i attached Report in the e mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment User Manual interVIEW 180 Report Types Templates Button Load Save Function Loads a Report Template Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Busi
71. atch The Stopwatch is automatically activated at each incoming call This way you can see how long incoming calls have been waiting before being answered Note ee unnnd the Stopwatch reaches a predefined time limit eg 30 seconds then it a ae E el eee background colour C A Sell FinterV EW locks uathe Customerontheibastsofthe phone number interVIEW looks up the Customer on the basis of the phone number See known as the A number then it will be displayed here D Site If interVIEW looks up the Customer on the basis of the Site Number then Number it will be displayed here E Event If interVIEW looks up the Customer on the basis of an Incident Number number then it will be displayed here F Shows the number of matching Customers in the DEW Note As long as the window is open interVIEW will automatically look up Customers on the basis of incoming calls 2 Simply double click the Customer result to open the Customer in the Alarm Handling win dow and continue handling the Alarm User Manual interVIEW Innovative Business Software A S TEST del Innovative Business Software A S Test Mode About Test Mode 104 Test Mode About Test Mode About Test Mode When a technician has to install test approve or repair a Panel Installation then the Operator together with the technician place one or more Zones in Test Mode also known as Engin eering Test State When placing Zones in Test Mode p
72. aves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports User Manual interVIEW 160 Report Types Alarm Log per Site Report Generates a Report based on an Incident per Site OOOOOOOO Load Save template Delete template Create schedule ST om Innovative Business Software A S Parameter Report Types 161 Functional Area Site Customer Enter Site Number interval Number HwID Alarm Log Period Install Date Hour Period Old Customer Number Site Group Include Passive Sort Order Disposition pane Zone Type pane Other
73. cee cece cece cece cence eee eceeceeceseeseeseees 7 The Remote 222 2 o cece cece cece cece cece reen nere renere nerne 10 The System Menu 2 2 22 2 eee eee eee eee cece e cee ce cece eeceeceeceeeeseeseees 11 Picklists 3 252 etcwe esse anon cidade nd eaeuaseaceonuneiedeatetentdetenocendeoadywenened 13 Default Keyboard Shortcuts 0 2 02 e ee eee eee eee e cence cee ceeeceecceeceees 17 The Calendar Module 2cccccueeeeesne cece cee cece nennen 19 About the Calendar Module 2 22 2 22 c eee cece eee nennen 20 About Calendars 22 2 2 5292 5 2222322 encdi eine enced dices tina ehren 21 ALARM HANDLING 23 Alarm Handling 22s 2 222524 2 2 2a vets cesar rine cases sand 25 About Alarm Handling 00 0 0000 e cece cee cee cece eee eee cece cee renee 26 Queue Windows 2 2 2 2 eee eee eee eee eeceeceeseeseeeeeees 29 Menu bar Alarm Handling window 222 2022 220022 cece cece cece ee eee 37 Installation tab 220 2222 ec cece cece ec cece op LEF DELE UREN SENSE 48 Contacts tab 22 5 2202 a wd hd dee essen 49 Global Units tab 00o00ooooccnoenneen nennen nennen 50 Contacts tab 22 0 elec c ccc cece cece cecccacceeccccccucccacccucccucceuceuees 51 Contact Lists tab 2 2 22 cece cee cee cece cece cece cececececeeseeeeees 52 Panels tab lt 2 obese cok cee oan ey eo ceases de cece a SEE anne dass 54 Zones tab sc cn ne
74. cel Cancels the search and closes the window To perform a Simple Search 1 Do one of the following m Inthe Data Entry window select Customer gt Find Customer Ctrl F m Inthe Alarm Handling window select Navigate gt Find Customer Ctrl F 2 Enter the search value in the field 3 Click the desired search button User Manual interVIEW 114 Search Features Advanced Search Advanced Search Advanced search enables you to m Search using criteria which are not available in a Simple Search eg Status m Search using multiple criteria simultaneously m Search using wildcard characters See Using wildcards on page118 laa S gning Install nr Kodeord Navn pete Bar Kundenr Klasse Opkaldsnr C Eftemavn w c Hwld Sikr niv Adresse Begge navne P Ignorerer Ey Print Gl kund nr Panel type Postnr Lae Kun ike Reset ale Lobenr Status By 7 Kontrolsignal 7 Paneler Ekst Ibnr Fra dato 3 IT Kontaktpersoner mE Q Passcard Logdato a IT Globale enheder Zoneld Kunder 0 Paneler 0 Kontaktpersoner 0 Globale enheder 0 Eksterne h ndelser 0 Install nr Glkund nr Kundenr Navn 1 4 Adresse Postnr Opkaldsnr Status A OK X Fortryd 7 Forbliv ben Advanced Search A Text fields B Name setting C Status setting D Search setting E Addi tional search setting F Buttons G Search result table Shortcut key Description A Text fields Site nu
75. d Abne Lukke Alarmiog Sumlog D Q 2 Sule 7 1333 334 335 Kalendern f Efter O Efter AVL Q meme 6 Kalnam KAT Abnetol 10 f0 Luktol 10 10 Lav alam eee Del som Besk 12 08 10 15 08 10 Fra dato Til dato IT Lokal Ekstra dage Aben Luk ukat Historie Special dage Special datoer ide 017107200 Monday Rettetilstand Definition tab Description A Schedules Each tab represents a Schedule The tab title is identical to the Schedule Index B Schedule The Schedule properties See Schedule properties Open Close on the properties facing page c Schedule Each Schedule can have multiple Periods which can be in effect at different Periods times See Schedule Periods Open Close on page78 p Open See Open Tolerance Open Close on page74 Tolerance g Close See Close Tolerance Open Close on page75 Tolerance F Make Alarm See Make Alarm Open Close on page76 G Schedule See Schedule Period Hours Open Close on page79 Period Hours H Special Days See Special Days Open Close on page81 See Special Dates Open Close on page82 Innovative Business Software A S Alarm Handling 73 Sum Log tab Schedule properties Open Close Kalender nr M Kalnavn KR1 Del som Schedule properties Open Close Field Schedule Number Description Schedule Number The name ID of the Schedule This fi
76. d if you want to automatically generate Reports at any other time than the four predefined in the previous step simple runs 1 Select the tab Advanced and then selected the tab Date Months IT Select All Days of the wi Select All Monday M January IV July IV Tuesday February August Wednesday V March V September Thursday April 7 October IT Friday IV May IV November I Saturday June 7 December Sunday Days of the month IT Select All TAI mj le ls Ce Lz M8s M9 MUM uM 2M BV 14 isf if i177 isf i9f 207 21 227 237 21 257 267 277 2 29 m mj The above example generates an Auto Report every other Tuesday in every other month For a full explanation and more examples see page 2 Check the boxes to define the desired date s and times of month etc Note interVIEW concurrently checks that the combination of the different months weekdays and day of the month results in at least one valid date This is to avoid that you inadvertently create the date 31 February or create recurrences which are more than six months apart considered an error by interVIEW Consequently a valid date is a date in which at least one of the fields in months weekdays and days of the month match each other Within each of these three groups interIVEW applies the logical expression OR and between the groups interVIEW applies the logical expression AND Consequently a valid date is a date w
77. e About Scheduled Reports Auto Reports on page134 You can define times in Auto Reports as follows m Asrelative time eg one month back in time a week back in time and two hours forward in time m As absolute time eg a specific date or a specific time The parameter syntax is as follows lt relative gt lt absolute gt The parameter syntax has the following properties m it consists of two parts a relative time and an absolute time m the two parts have different syntax m the meaning interpretation of the absolute time depends on the relative time which in turn means that the absolute time part is optional not required Relative times The relative times are calculated from the time date time the schedule has been set to gen erate the Auto Report The parameter syntax for lt relative gt is as follows lt sign gt lt integer gt lt type gt where lt sign gt is either minus negative or plus positive Minus indicates back in time Plus indic ates forward in time lt integer gt is an integer larger than or equal to 0 lt type gt is one of the following five units of time y year m month d day h hours or i minutes EXAMPLE 1m means one month back in time 7d means seven days one week back in time 2m 2d means two months back in time and then two days forward in time See more examples in the overview Note To indicate weeks use the syntax 7d per week Fo
78. e Alarm was generated manually Alarm Test Checked Alarm was generated as part of a test Alarm Zone Checked Zone Delay Delay Reason This field contains a value that explains why the alarm has been suppressed for Log 1 Calendar linked to the Zone Only 2 Calendar linked to the Instruction 3 Zone Type which is only generated if the customer is already in the alarm queue 4 Zone Delay specified 5 System setup which causes the restore to not be appear in the queue 6 Alarm initiated as log only 7 Expected test open close signal 8 Log only zone or supervisory status Delay This field shows the time delay in seconds between receiving the Alarm in the Concentrator and placing it in the Alarm Queue log In case of missing test open close alarms this field displays the time after the last period that the alarm was generated Zone Text The small text field Contacts B The large text field C Index System Windows system time Time Any comments User Manual inter VIEW 68 Alarm Handling Sum Log tab Sum Log tab The Sum Log lists each Incident as a line Note To see all events under the same Incident see Alarm Log tab on page65 soner Instruks Paneler Installations info Tekster Grafik Kodeord Abne Lukke KED 2010 2003 2008 2007 2006 2005 2004 Leben Tid Instruksld H kode Zonetype Disp kode Zoneld P Hwid __ Kommentar 1
79. e Checked If interVIEW receives a scheduled CLOSE ARM signal later than the set Close Tolerance After then interVIEW will generate an Alarm Empty interVIEW ignores this type of signal User Manual interVIEW 78 Alarm Handling Sum Log tab Schedule Periods Open Close 12 08 10 15 08 10 Fradato Tildato IT Lokal Ugedag Ekstra dage ben Luk Vindue s ri_ wfrifofr fF fu s f1 2 fe fa s Je 7 e s 7 ms T als Minut Antal Tot 09 00 17 00 X X X 30 x 09 00 16 30 xx x Schedule Periods and Schedule Period Hours Open Close Description A Schedule Periods The name ID of the Schedule Period From date Effective FROM date Effective TO date Local Checked Only applies to this Site Empty Applies the globally defined value B Schedule Period The table Schedule Period Hours See Schedule Period Hours Hours Open Close on the facing page Innovative Business Software A S Alarm Handling 79 Sum Log tab Schedule Period Hours Open Close Mandag Tirsdag Onsdag Torsdag Fredag L rdag S ndag xI Ekstradag 1 Ekstradag 2 Ekstradag 3 Ekstradag 4 Ekstradag 5 Ekstradag 6 Ekstradag 7 Ekstradag 8 Ekstradag 9 xI m i E ka mr z os 00 bnetolerance 17 00 Lukketolerance r m u eee Fer Fer Tidlig Manglende Sen Tidlig Manglende Sen Vindue min Bo Antal vinduer Q pr Schedule Period H
80. e Tab Create Note Tab dialog 2 Select Note Type Note By default interVIEW displays the Note tab of the text type To create another type simply enter the type in the field to the right Note Important texts are displayed in red and at the top depending on the entered period Notes which have either expired or are currently inactive do not appear dur ing alarm handling 3 Optional Enter effective from to dates 4 Do one of the following m Select NoteID to insert a Global Note m Click in the text pane and begin typing 5 Optional Right click in the text field to change style eg bold Note Pre V2 5i The text is always saved in RTF format Note As of V2 5i The text is saved as raw text default unless you right click in the text field and change style eg bold in which case the text is automatically saved in RTF format 6 Click OK Note It is not possible to subsequently edit the text once it has been saved User Manual interVIEW 90 Alarm Handling Sum Log tab Adding Updating Queue Comments During Alarm Handling you can add update comments to the Alarm in the Queue also known as a Queue Comment 1 Inthe Alarm Handling window select Treat gt Disposition comment 2 Type the comment 3 Click OK interVIEW adds updates the field Comment in the Queue Innovative Business Software A S Alarm Handling 91 Sum Log tab Adding Log Comments During Alar
81. ea OR deselect OR select which details to exclude details Include Caller Includes the Caller ID A number ie the incoming phone number on the ID details Include Long Includes the large text pane on the details Texts Include all Includes all Log Only signals on the details including the signals which do not Log Only form part of the Incident itself Printer Name Select Printer Note You can also print the Report at a later time from the Report Queue Global Unit select Global Unit Type to filter the list of e mail recipients Type e mail Recipient e To attach the Report as a PDF file to an e mail select the recipient mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name e Type the file name as you want it to appear on the attached Report in the e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Templates Button Function Load Loads a Report Template Save Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Creates the current Report as an Auto Report ie a Report Report which interVIEW automatically generates according to a schedule See About Sch
82. ed with each Incident This way you can quickly summation get an overview of the number of resources associated with a specific Incident You can view two different summations Disposition Optional Select one or more Disposition Codes ane pane Note If left blank the codes will not be part of the filter Zone Type Optional Select on or more Zone Types from the Alarm Log which you want to Alarm Log include Other Event Optional Select on or more Event Codes to define a logical expression Codes Panes Note Within each pane interVIEW applies the logical operator OR and pane between the panes interVIEW applies the logical operator AND EXAMPLE An re haendelseskoder Andre haendelsest oder GPS Addr LI GPS Text m A v Ack Retransmit C Service SMS1 Timeout Trouble _ ExtText Frakobling ServiceD one L Tilkobling Ass Disponeret User Manual interVIEW 158 Report Types Parameter Functional Area Deselect Optional Select on or more Event Codes for those Incidents which you do Incident by NOT want to include Event Code Zone Type Optional Select one or more Zone Types on the Sum Log pane i Note If left empty the Zone Types will be excluded from the filter Output EITHER select which details to include Select details Output OR select which details to exclude OR deselect details Show Includes the details as entered in the abo
83. eduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 163 User Manual interVIEW 164 Report Types Open Close Report This Report identifies and sorts the Panels which are linked to O C calendars and generates a list of all data in relation to the Calendar Innovative Business Software A S Parameter Alarm Log Period Site Customer Number HwID Old Customer Number Site Group Include Passive Sort Order Printer Name Unit Type e mail Recipient e mail Subject e mail File Name e mail Comment Templates Button Load Save Delete Report Types 165 Functional Area Select range for the Alarm Log period Enter Site Number interval Enter the range of the Hardware ID Enter the range of the Old Customer Number Select Site Group Select whether to include Passive Sites or not Select sort order Select Printer Note You can also print the Report at a later time from the Report Queue Select Global Unit Type to filter the list of e mail recipients To attach the Report
84. ee a ee nen es ee 55 Control Signal tab 00 0 02222 nennen 57 Panel Codes tab 2 2222222 e cece cece cece ceeecececeeseeeeees 58 USErS tab ae nee ee a el ge ea ee a nee ne Gen eee 59 Pameliinfo tab ccc are 2222 sen a O Ae eee ea Bane eee da ences 60 WEXtS tab EE ES ee aan nee reset 62 Sum Log tab 2 28 22 2222 oe Seen read 68 Automatic Site Customer Lookup 220 22 ccee ccc eeecccceececeeeeeeeeees 97 About Automatic Site Customer Lookup 22 2 22eeeceeeeecceeeeeeee 98 TESTMODE 101 Test Mode 2 2 2 0 uses see erregen 103 About Test Mode cool 104 SEARCH FEATURES 109 Search Features oouocnonnennnnannennnnnnnnnnnnnennennennenennennenneneenen 111 About Search Features 222 2 cece eee eee cece eee nn 112 Simple Search 1 2 2 2 c cece cece cece ccc eccecceccececceccecceccececcesceseuees 113 Advanced Search 2 2 2un en ne ae 114 Passcard Search 2 2 2 ec cece cee nn 117 User Manual interVIEW REPORTS 121 REDONUS S52 2 02 ae tn Sn es ce ts ed oan eee ee oe ere cece 123 REDONS eae ee as APL a ah Ta oe Te 124 Report Templates interVIEW format _ 2 2 0 22 22 eee eee eee e eee cceeeee 131 About Scheduled Reports Auto Reports 22 0222 0022 cece eee eee 134 About Custom Reports _ 2 2 222 0 c cece cece cence eee eceeceececeeseeseeees 148 Report Types ooreet eea i
85. efore then interVIEW will not generate an Alarm However if interVIEW receives an OPEN DISARM signal before 07 50 then interVIEW will generate an Alarm empty means that interVIEW ignores OPEN DISARM signals which are received earlier than the set Open Tolerance Before Missing Checked If interVIEW does not receive an OPEN DISARM signal then interVIEW will generate an Alarm Empty interVIEW ignores missing OPEN DISARM signals Late Checked If interVIEW receives an OPEN DISARM signal later than the set Open Tolerance After then interVIEW will generate an Alarm Empty interVIEW ignores OPEN DISARM signals received later than the set Open Tolerance After F Early Checked If interVIEW receives a CLOSE ARM signal earlier than the set Close Tolerance Before then interVIEW will generate an Alarm Empty interVIEW ignores CLOSE ARM signals received earlier than the set Close Tolerance Before Missing Checked If interVIEW does not receive a CLOSE ARM signal then interVIEW will generate an Alarm Empty interVIEW ignores missing CLOSE ARM signals Late Checked If interVIEW receives a scheduled CLOSE ARM signal later than the set Close Tolerance After then interVIEW will generate an Alarm Empty interVIEW ignores this type of signal G Window min The duration minutes of the Floating Window Count The number of allowed Floating Windows Note If this field is empty then there is
86. elayed a few seconds or minutes after 08 00 Innovative Business Software A S Reports 141 About Scheduled Reports Auto Reports Step 4 Defining the parameters and scope of the Auto Report In this step you determine which parameters you want to include in as well as the scope ie from to of the Auto Report 1 Check Enable for each parameter which you want to include and also define the expres sion for the desired time range eg 1m one month back in time the previous month For more information about the parameter syntax see Parameter Syntax Auto Reports on page144 Recurrs ce Parameters Date Time Recurrence Parameters r Months J Select All r Days of the wi Select All 7 Monday F lgende parametre vil IV January IV July IV Tuesday a v BF t mM Soe Alarmlogperiode im now V Aktiver BF i p z Eksempler p Fra og Ti 01 04 2014 08 00 00 01 05 2014 08 00 00 I April 7 Octot 7 Friday Inst dato im now V Aktiv r I May d t F sa Eksempler p Fra og Til 01 04 2014 08 00 00 01 05 2014 08 00 00 VW June I December IV Sunday Dognperiode Im Lact Aktiver a ew Eksempler p Fra og Til 01 04 2014 08 00 00 01 05 2014 08 00 00 Im S mon Select Mii mM20304CsCer7 rage Dears T en nanen mm mr mm me 1121 27302073081 27102 Kommentar 297 307 31 In the above example interVIEW generates an Auto Report on the first day of
87. eld is used when creating a Global Calendar in the DEW Schedule Name Share as User Manual interVIEW 74 Alarm Handling Sum Log tab Open Tolerance Open Close For Efter bnetol fo fio Beskr Open Tolerance Open Close Field Description Open The number of minutes before the scheduled opening time within which Tolerance Before interVIEW will accept an Open signal without generating an Alarm Open The number of minutes after the scheduled opening time within which Tolerance After interVIEW will accept an Open signal without generating an Alarm Descrip Contains a brief description Innovative Business Software A S Alarm Handling 75 Sum Log tab Close Tolerance Open Close For Efter bnetol fo fo Beskr Close Tolerance Field Description Close The number of minutes before the scheduled closing time within which Tolerance Before interVIEW will accept a Close signal without generating an Alarm Close The number of minutes after the scheduled closing time within which Tolerance After interVIEW will accept a Close signal without generating an Alarm User Manual interVIEW 76 Alarm Handling Sum Log tab Make Alarm Open Close AL iT fs Ir m s Lav alarm b Make Alarm Open Close Field Description A T plus means that if interVIEW receives an OPEN DISARM signal earlier than the set Open Tolerance Before then
88. en automatically releases the Alarm from the other Operator transfers the Alarm to you and opens it in the Alarm Handling window Innovative Business Software A S Alarm Handling 95 Sum Log tab Generating Alarms manually You can manually generate Alarms for test purposes for example This way for example you can test whether Zones Panels SIA CID Conversions or Hardware ID filters have been created correctly 1 Inthe Alarm Handling window select Take gt Make Alarm ran Indtast HWID Zone SignalT p Kommentar 2 Enter the simulated Hardware ID Note interVIEW automatically inserts the active Hardware ID To use another Hard ware ID then simply overwrite the existing text 3 Enter the simulated Zone Note Depending on system configuration interVIEW automatically inserts a default Zone for manual Alarms To use another Zone then simply overwrite the existing text 4 Select Signal Type Enter a brief Comment 6 Click OK interVIEW now generates a manual Alarm in the Master Queue u Postponing Expediting Open Close temporarily 1 Inthe Alarm Handling window select the tab Open Close gt Result gt Calendar 2 Highlight the desired date Schedule period 3 Right click and select Change time User Manual interVIEW 96 Alarm Handling Sum Log tab Redig r Abne Lukketid Dato Aktuel tid 08 02 2015 S ndag 15 28 00 ndret tid 08 02 2015 S ndag 15 28 00 60 Min F5
89. en canceled by an Installer on site User Items menu This menu contains customised commands You can create commands to open applications Innovative Business Software A S Alarm Handling 41 Menu bar Alarm Handling window which are not part of interVIEW eg Microsoft Word Notepad and web sites Please contact your Administrator for further information Command Shortcut key Description Customised Commands Help menu Command un Description ey Help F1 Opens the interVIEW desktop Help amp Support Panel Help Opens a file or hyperlink eg Word document or web site which is linked to current Panel Type inter VIEW Displays the current interVIEW client application version User Manual interVIEW 42 Alarm Handling Menu bar Alarm Handling window Top Line The top line highlights important information about the Active Alarm a m Naela Shamim 01 AIA002 SKbh Lobent Systemtid H kode Underk Hwid P Klier D 1235 23052012131030 Info E FRR Innovative Business Software 1295 23 05 2012 13 10 30 Info IT46 29 23 05 2012 12 59 o IT46 Cammo Tani b i 5 05 2012 12 59 41 Info l s 1457 K benhavn K 5 Fugl Alt Ajax 9 1234 Fiern Installation Kontaktpersoner Instruks Paneler Installations info Tekster Grafik Kodeord Abne Lukke Alarmlog Sumlog TYV TYV BRAND Type TYV Forholdsordre ved tyveri Kalender nr Altemativ instr Skabelon Kontaktlisteld U
90. eports Context Sensitive Menu Right click on a Report to open the context sensitive menu m oe ERR Fil Rapport Jobnr Rapportnavn Bestilt af Sider Startet Status Kommentar 1 Kundeliste IVA 2 21 03 2014 12 39 09 IR Forh ndsvisning Udskriv Server K r igen Ny rapport gt 11 gt Stop Slet Gem som i bn i Excel Egenskaber J Opdater k en automatisk The Context Sensitive Menu pil Description Preview Shows the Report as it will appear once printed Print Prints the Report Regenerate Regenerates the Report using the same parameters and same Job Number New Report Opens the Report parameter window to change parameters Cancel Cancels the Report The Report will not be generated Delete Deletes the Report Note You must have specific rights in order to delete other users Report jobs Save As Saves the Report in one of the following formats Adobe PDF Microsoft Excel XML HTML CSV FR3 XML or JSON Open in Opens the Report in Microsoft Excel XML format Microsoft Excel Other formats Opens the Report in the selected format Properties Shows the properties for the Report Innovative Business Software A S Reports 131 Report Templates interVIEW format Report Templates interVIEW format Report Templates are Reports which contain one or more fixed parameters The fixed para meters can for example be a Site Group a Hardware ID range or an e mail
91. ery Monday to complex schedules eg every other Tuesday in every other month The initial four options in this dialog are simple ie fixed and predefined runs The fifth Customised enables you to create complex runs 1 Do one of the following m TO create an Auto Report which is not based on a Report Template open the Report Type which you want to generate automatically and complete the para meters m Tocreate an Auto Report based on a Report Template open the Report Type and load the template For more information see Report Templates interVIEW format on page131 2 Click Create Schedule 2 or JE os ur mir 3 Do one of the following m To create a simple schedule see Select Simple Run on the next page m Tocreate acomplex customised schedule see Create Advanced Run on page138 User Manual interVIEW 136 Reports About Scheduled Reports Auto Reports Step 2 Select Simple Run Note If you do not want to select one of the predefined simple runs then skip this step and go to advanced run 1 Select the tab Basic Recurrence Daily Weekly C The first of every month The first Monday of every month The above example shows a simple run which has been scheduled for the first Monday of every month This is verified in the field which calculates and displays when the next to runs at the current settings will be run that is Monday 5 5 14 and Monday 2 6 14 at 08 00 8 AM r
92. espectively 2 Select one of the following recurrences m Daily ie every day at 08 00 m Weekly ie every Monday at 08 00 m The first of every month ie 1 January 1 February 1 March etc at 08 00 The first Monday of every month at 08 00 Note interVIEW concurrently calculates and shows when the following two runs are scheduled for on the basis of the current settings 2 Optional By default all four simple runs are set to 08 00 To change this simply enter a new time format HH MM Note The selection automatically changes to User Defined see advanced This is normal Innovative Business Software A S Reports 137 About Scheduled Reports Auto Reports Note Depending on the number of Auto Reports which when scheduled to be gen erated are placed in the Report Queue then the actual run time may be delayed some minutes For example if you schedule to generate four Auto Reports on the same day at 08 00 then interVIEW will generate them on a first come first serve prin ciple and depending on the size of the four Auto Reports numbers two three and four may be delayed a few seconds or minutes after 08 00 3 Click Next Next step is to confirm the parameters and scope for the Auto Report See Defining the para meters and scope of the Auto Report on page141 User Manual interVIEW 138 Reports About Scheduled Reports Auto Reports Step 3 Create Advanced Run Note This step is only require
93. eue gt Sound to repeat the aural warning until the alarm is taken 4 Optional Check Only at new red alarms 5 Optional Check Only at initial first red alarm User Manual interVIEW 36 Alarm Handling Queue Windows The Alarm handling window AHW When you take an Alarm all the relevant Alarm information is displayed in the Alarm Handling window abbreviated AHW Fi K Naviger Tag Behandling Kald Disposition Brugermenu Hj lp Linje 10879 000001 System Hkode _ Underk Hwld Type P_ Kient oper Tekst 1 500 16703 2011 082021 MisLT 01 100001 TEST 60 Kristian Reimer 16 03 2011 07 20 21 MisLT 01 100001 TEST 60 svejgardsvej 20 16 03 2011 06 20 21 MisLT 01 100001 TEST 60 2900 Hellerup nn 32 12 5577173937808 55 7338463607232 L 39627716 Fastnet A01 22 34 4567 ATU 20864021 Direkte 1234567 Hurra dddd Texaco Disp 1234 a Depot xyz 123 fe Installation Kontaktpersoner Instruks Paneler Installations info Tekster Vigtig Sumlog Grafik Abne Lukke Alarmlog Kodeord Generel Brand Tyv Teknik Tek Linie System Tek Frakobling Tyv Tyveri Tyv Tyveri 2 Tyv Tyveri t Type Linie Manglende forbindelse Kalender nv Alternativ instr Skabelon Kontaktlisteld Underinstruks Instruksgruppe Alatmtzellere Aktion Opkaldstype Til Navn Kommentar Datadefintion Data 1 5 EMail innovati Ole Fieldhagen data DM coftest dest none ASE
94. every month as defined in the tab Recurrence which contains Alarm Log Periods Install ation Dates and Day Periods going back one month From date 1m from the time when interVIEW has scheduled to generate the Report To date now on the 1st of every month interVIEW constantly calculates and displays which dates times which will be used the field To date is set to now and as the Auto Reports has been sched uled to run on every 1st day of the month interVIEW has calculated the next run when this example was created to Thursday 1st May 2014 The field From has been set to 1m and will therefore go one month back in time from 1st May 2014 which is from Tuesday 1st April 2014 See more examples on page 188 2 Give the Auto Report a name ID 3 Enter a brief Comment 4 Click OK The Auto Report is now saved and enabled and will appear on the Auto Report overview See Auto Report overview on page143 The next step is to test the Auto Report to ensure that it generates the desired content ie para meters and scope See Note Depending on the number of Auto Reports which when scheduled to be generated are placed in the Report Queue then the actual run time may be delayed some minutes For example if you schedule to generate four Auto Reports on the same day at 08 00 then inter VIEW will generate them on a first come first serve principle and depending on the size of the four Auto Reports number
95. g all Alarms only new Alarms Alarms from Zones currently in Test Mode or only Alarms with priority 87 m Queue Layout determines which columns to show in the Queue window such as the date address Operator ID Response Time etc m Queue Styles determine how the Alarms are presented in the Queue window depend ing on the Alarm status such as displaying new Alarms in bold red text and Alarms which are currently being handled are shown in green text interVIEW contains the following default Queue windows Queue Queue 3 x Window Displays kiten Definition Master All Alarms except Alarms from Zones in Service Test Mode Queue Private Alarms which have been taken by the individual Operator as well Alarm as Red Alarms Queue Test Service Alarms from Zones currently in Service Test Mode See Placing Queue Zones in Test Service on page106 Timer Alarms which have been temporarily postponed using the Timer Queue function See Postponing Alarms temporarily on page92 Red Alarms which await handling Unknown Alarms of unknown origin User Manual inter VIEW 30 Alarm Handling Queue Windows Queue Lines Each Queue Line represents an Alarm By default the following applies All new ie unhandled incoming alarms are displayed in red Once the operator takes the alarm the alarm switches to green The alarm remains green as long as it is being handled m Ifthe Alarm is placed in Test Mode Timer Mode or any other
96. he Alarm was generated manually User Manual interVIEW Alarm Handling Sum Log tab 70 D Images from the log tab Images E Alarm Log Displays the Alarm Log Field Description Checked The Alarm was generated as part of a test B Information about the task C Address Information Images from the log tab Alarm tog OS Innovative Business Software A S Alarm Handling 71 Sum Log tab Open Close tab The tab Open Close controls Open Close Schedules Note This feature is an add on module to interVIEW and requires a separate licence ge Kontaktpersoner Instruks Paneler Installations info Tekster Grafik Kodet amp q Abne Lukke J armlog Sumlog Q Definition Resultat Historie O 2 5 FEE Kalender nv 1 F r Efter Far Efter AVL t Ims Ir Ms Kalnavn KAT Abnetol 10 0 Lukto 10 0 Lavalarm E Del som Beskr 12 0810 15 08 10 Fra dato Til dato IF Lokal Ugedag Ekstra dage ben Luk Special dage Special datoer m 01 05 200 Extradayt j Vindue x 017107200 Monday 09 00 17 00 XXX 09 00 16 30 Description Shows the Schedule definition See Definition tab on the next page B User Manual inter VIEW 72 Alarm Handling Sum Log tab Definition tab The tab Definition defines O C Schedules aner Instruks Paneler Installations info Tekster Grafik Kodeor
97. he Date field blue background 2 Open the Calendar Right click or press F12 3 Double click on the desired date Tip Click on the month year in the title to select a different month year Note If you use the arrows to select previous next month then do not click too fast as interVIEW will interpret this as a double click and select the date 4 Click OK Sorting Rows in picklist tables grids interVIEW inserts the rows the picklists in the picklist table as they are created ie without applying any type of automatic sorting default order 1 To sort the rows in ascending descending v or default order click the column header 2 To sub sort additional rows press Shift while clicking on the column header you wish to sub sort as the secondary sort order and so on for an additional tertiary sort order Innovative Business Software A S interVIEW 15 Picklists Address type Address type A Organisation Level A2Description 1 9 Invoice address 3 To cancel the sort order and reset to the default sort order simply click on any column header Searching Filtering Tables Grids You can search for filter out specific values in the various tables grids 1 Click the magnifying glass icon at the top right in the table to open the search filter Event code Event une Unit tp Sumio a gl SyaEver Shorts i Desciption 1145 a FAutTK Operator CIRL S ManTk Operator PSendt CTRL T
98. here January OR February OR March AND Monday OR Tuesday OR Wednesday AND the 1st OR the 2nd OR the 3rd exists 3 Select the tab Time Innovative Business Software A S Reports 139 About Scheduled Reports Auto Reports The above example is set to 08 00 o clock Check the boxes to define the desired time Select the tab Basic and confirm that the schedule for the following two runs are as expected The first of every month The first Monday of every month C User defined see advanced r Time of day Den The next two runs are scheduled for 07 07 2014 08 00 00 04 08 2014 08 00 00 6 If not then select the tab Advanced again and change the settings until the scheduled runs are as desired 7 Click Next User Manual interVIEW 140 Reports About Scheduled Reports Auto Reports Next step is to confirm the parameters and scope for the Auto Report See Defining the para meters and scope of the Auto Report on the facing page Note Depending on the number of Auto Reports which when scheduled to be generated are placed in the Report Queue then the actual run time may be delayed some minutes For example if you create a schedule which generates four Auto Reports on the same day at 08 00 then interVIEW will generate them on a first come first serve principle and depend ing on the size of the four Auto Reports numbers two three and four may be d
99. hin 15063 z UZ Eventa sen m 15042 2 Ps mn ji Geen pe Tobe Hp Gand mms mee ae rs 3099 Ta on Ty Mira ISPA adkas Elevoior 4 15038 TR 1607 Matt 60 TEST Amen Meee Ba 1245 Alam 50 SYST Inve tent HER tao TCU heiet Ukendt brid K252221 10024 8 1705 Mist 50 UZ EventCd Schlx Mi 01 999140 15043 o 630 MaL T B0 TEST Avesenat ios o 1100 Alm 10 NBD Noka Elevator 4 ADR 1203 4432 SPI MT7SI 19090 TAMME 3 UZ tree sche Mint zen ioe o EPEE ATA anos sot OR MRET 0 TEST bird Hou o e M Miam 30 Ukendt hm 42522212X29222122706_ foal IL 15024 0 fO imun nam 15042 nee Sonae CIE Zne D pe ooma rA fisos2 06 10 2014 15 12 21 Misch 7 1 isa non osaa maa eee 5 Jo y nasisorma Mar m Te TEST b oajianoaoms matt omna Tet mr Key 1 Depot Abloy 34 XYZ 123 1 staan Contas Instruction Paneis Ste info votes Important vader Alarm Log Sum Log Codewords Open Clore Graphics Tech punwur Noo Pireu notr BUR woef Fait amar E TTT armeen TTT matr Template Coma tat of s meen av cof 2 sum eon are CL Adion Al A2 CalType Phonetype To Workshift Fromdate Todste Not i Name Comment amp a sus 44423808 Johannes Poragaed ca ss us Ungerne Vldema Pongaard Teer En sigGimovtvest DaT Tee ig Alarm Queue windows and the Alarm Handling window AHW D Queue windows display incoming and current Alarms You can have multiple Queue win dows which contain different types of Alarms For ex
100. ining wildcards and any constants you can create advanced expressions also known as regular expressions to m perform advanced searches see Advanced Search on page114 m match SIA CID codes in connection with SIA CID conversions m filter unknown alarms The below overview shows examples of the use of wildcards in searches idcard Description Character percentage Matches any string containing zero none or more characters underscore Matches any single character underscore Parentheses enclose either an interval or a set eg a f or abcdef Examples interval specifier square brackets a f only matches a b c d e and f 0 9 matches 0 1 2 3 3 5 6 7 8 and 9 Examples set abcdef and fcdbae matches the same content note the two sets are identical in the interval a f The Specifier is case sensitive Innovative Business Software A S Examples of wildcards used in searches sen returns all content ending in sen eg Jensen Poulsen an returns all content containing an eg Daniel Morgan Mc returns content beginning with Mc eg McBadden _ans returns content which has ans as the second third and fourth letter eg Jansen Hansen _anne returns any string of five characters in which the last four are anne eg Hanne Janne Sanne CK lausen matches Clausen and Klausen M Z inger matches Minger
101. interVIEW will generate an Open Alarm Tolerance EXAMPLE Let s say that the calendar period is set to begin at 08 00 and that Close Tolerance Before is set to 10 minutes If interVIEW receives an OPEN signal at 07 50 ie at 08 00 with 10 minutes Open Tolerance Before then interVIEW will not generate an Alarm However if interVIEW receives an OPEN DISARM before 07 50 then interVIEW will generate an Alarm empty means that interVIEW ignores OPEN DISARM signals which are received earlier than the set Open Tolerance Before Checked If interVIEW does not receive an OPEN DISARM signal then interVIEW will generate an Alarm Empty interVIEW ignores missing OPEN DISARM signals Checked If interVIEW receives an OPEN DISARM signal later than the set Open Tolerance After then interVIEW will generate an Alarm Empty interVIEW ignores OPEN DISARM signals received later than the set Open Tolerance After Checked If interVIEW receives a CLOSE ARM signal earlier than the set Close Tolerance Before then interVIEW will generate an Alarm B Close Tolerance Empty interVIEW ignores CLOSE ARM signals received earlier than the set Close Tolerance Before Checked If interVIEW does not receive a CLOSE ARM signal then interVIEW will generate an Alarm Empty interVIEW ignores missing CLOSE ARM signals Checked If interVIEW receives a scheduled CLOSE ARM signal later than the set Close Tole
102. is only linked to the current Site Customer However if you have multiple Sites Customers which you want to use the same Calendar eg chain stores then you can create a Global Calendar also known as a Shared Calendar A Global Calendar is a Calendar which is can be linked to all Sites Customers in interVIEW The advantage is that you only need to create and maintain a single Calendar instead of having to create multiple identical Calendars on multiple Sites Customers EML signals EML signals Early Missing Late is a collective term for signals or conditions on which inter VIEW can generate Alarms in relation to a Calendar Depending on how you configure the system interVIEW will either a generate an Alarm or b ignore the signal log only on the basis of when interVIEW expects the signal O C schedule in relation to when interVIEW actually receives the signal Consequently interVIEW can generate Alarms if interVIEW m receives the signal earlier than expected m does not receive the signal at all ie the signal is missing or m receives the signal later than expected Tolerances Tolerances indicate a given number of minutes before and after within which you want inter VIEW to accept tolerate an O C signal EXAMPLE Let s say that the Calendar is set up to accept an open signal at 08 00 with a tolerance of five minutes ie from 07 55 to 08 05 If interVIEW receives an open signal at 07 55 then interVIEW will
103. ive Business Software A S interVIEW 11 The System Menu The System Menu The System Menu provides access to the Data Entry Window DEW add on modules interfaces Picklists Reports and more fee Daily routines i hs Data Entry window i Signal display i Log signal display i Odin Import Edit sum log i Map Unit Resource Status Manual Dispatch Screen MDS i Interface to camera client i ODIN i Auto Site Lookup Import Routes Picklist update 1 Sites Picklist update 2 Alarms Picklist update 3 Misc Picklist update 4 System Authorisation Reports Fee System Menu Example The system menu contains the following menu groups m Daily Routines contain daily tasks such as creating new Sites Customers editing existing Sites Customers or open close add on modules Note Several of the system menus represent separate functions interfaces or add on module which may require a separate license Please contact Innovative for fur ther information Data Entry Window Opens the Data Entry window to create edit Sites Cus tomers Instructions etc Backup server Control Opens the Backup Client Map Opens the Map the Map Client Auto Site Lookup Opens the window Automatic Site Lookup See Automatic Site Customer Lookup on page97 Route import Imports Routes and Route Points Picklist Update 1 Sites contains data about Sites and Customers Picklist Update 2 Alarms contains da
104. l Innovative Business Software A S Alarm Handling 85 Sum Log tab Taking the Alarm and performing the Instruction 1 Do one of the following in the Queue window m Check the Alarm and select Take gt Take Alarm Double click on the Alarm Note This option depends on the system configuration Please contact the sys tem administrator m Select Take gt Take Red Alarm to automatically handle the oldest and Alarm with highest priority at any time The Alarm opens in the Alarm Handling window Note If you attempt to take an Alarm which has already been taken and is therefore being handled by another Operator then the Alarm will only be displayed in the Alarm Handling window It will NOT be taken Depending on the system configuration interVIEW may display a warning to this effect To take an Alarm which is currently being handled by another Operator see Taking Alarms from another Operator on page94 Note Although the Alarm has been taken it will still be displayed in the Master Alarm Queue The Alarm will remain in the Master Alarm Queue until disposed Note In the Master Alarm Queue the Alarm changes from red to green to indicate that it is being handled by an Operator 2 Complete the Actions on the Instruction For example m call the Contact to verify that the Alarm is real call one or more Contacts call one or more Global Units transmit a Control Signal etc User Manual interVIEW 86 Alarm
105. l Area Instruction Select Instruction Date range Date Installation Select Installation Date range Date Site Customer Site Customer number range Number HwID Enter the range of the Hardware ID Old Customer Enter the range of the Old Customer Number Number Site Group Select Site Group Include Select whether to include Passive Sites or not Passive Sort by Select sort order Printer Name Select Printer Note You can also print the Report at a later time from the Report Queue Unit Type e Select Global Unit Type to filter the list of e mail recipients mail Recipient e To attach the Report as a PDF file to an e mail select the recipient mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name e Type the file name as you want it to appear on the attached Report in the e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Templates Button Function Load Loads a Report Template Save Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule
106. l Ke Naviger Tag Behandling Kald Disposition Hj lp uz 4 000002 06 05 2011 13 41 35 Hr Peter Stelling En Eu Installation Kontaktpersoner Instruks Panel y Djekster Grafik Kodeord Abne Lukke Alarmlog Sumlog Site info tab A Components table Column Description A Component Label The Component Label Qty The number of Components Component The Component Comment Any comments User Manual interVIEW 62 Alarm Handling Texts tab Texts tab The tab Texts contains supplemental information in addition to Instructions for the Operator Tag Behandling Kald Disposition Hj lp Systemtid 06 05 2011 13 41 35 ManTk Hr Peter Stelling 05 05 2011 15 04 32 Resto ZSys0001 05 05 2011 15 01 01 Alam ZSys0001 Alarmlog Sumlog Fra dato 3 Tekstid Delt Texts tab Description A Text tabs Each Note Text has a separate Text tab Note By default the title in the Text tab is identical to the title in the selected Note tab see below B The Note Type The picklist Note Types Displays the selected Text type C Renaming Text Used to rename the title of the Text tab tab titles D From date The effective date for the Text Note E To Date The expiry date for the Text Note Note If left blank then the Text Note will not expire F Note ID If the displayed text is a text snippet from the Text Library then this field shows the
107. larm afsl afmeld til alar Dispositic ADDON Afsluttet i alarmdir Dispositic Alt F1 Finish alarm register as Ri Dispositic Alt F2 Finish alarm register as F Dispositic Alt F3 Finish alarm register as Ci Dispositic Alt F4 Finish alarm register as Te Dispositic Alt F5 Finish alarm register as Te Dispositic Alt F6 Finish alarm register as In Dispositic Ctrl V Afslut uden statistik Eventcode Event typ Unit tp Sumlog SysEver Shortcutkey Descriptic disposition AFS AD2 Dispositic AD DON ALT Q Alarm afsl afmeld til alarmdi AFS AD Dispositic ADDON Afsluttet i alarmdir Real Dispositic Alt F1 Finish alarm register as Real False Dispositic Alt F2 Finish alarm register as False Canc Dispositic Alt F3 Finish alarm register as Canc Test Dispositic Alt F4 Finish alarm register as Test Tecn Dispositic Alt F5 Finish alarm register as Techr The final result of the search shows that we have six Event Codes of the Event Type disposition in the picklist Innovative Business Software A S interVIEW 17 Default Keyboard Shortcuts Default Keyboard Shortcuts Below is an overview of frequently used keyboard shortcuts in the Data Entry Window DEW the Alarm Handling Window AHW and the System Menu SM For an overview of keyboard shortcuts in add on modules please refer to the description of each individual module Note The Administrator may have changed and or added shortcuts Note The list does not contain keyboard sh
108. lease observe the following m When placing Zones in Test Mode you can also assign a timer to the Zones Once the Timer expires the following happens m The Queue Line in the Test Alarm Queue changes colour from pink to brown and m interVIEW automatically generates an Alarm in the Master Queue indicating that the Timer has expired m Any Alarms from Zones in Test Mode will only appear in the Test Alarm Queue they will NOT appear in the Master Queue m Toremove Zones from Test Mode to return them to active normal mode the Operator must manually dispose of the Alarms in the Test Alarm Queue Note For security reasons it is not possible to have interVIEW automatically return Zones from Test Mode to active normal mode This procedure will always require manual intervention by the Operator You can do the following with Test Mode As Operator m Place Zones in Test Mode See Placing Zones in Test Service on page106 m Remove Zones from Test Mode and return them to active normal mode See Removing Zones from Test Service on page107 As Technician on customer site Contact the Operator at the ARC to place the Site Customer in Test Mode Innovative Business Software A S Test Mode 105 About Test Mode Test Service window NOT in Test Mode IN Test Mode HwID Zone ID Type Prio Ses cor Comment G a 5 Lene Prio gt HwID Zone ID Type Prio Spec Comment 01 100003 1 Burglan 9 01 100003 Buglen 20 zaz 01
109. m Handling the Operator can add comments as free text directly to the Alarm Log also known as a Log Comment 1 Inthe Alarm Handling window select Treat gt Free text 2 Type the text you want to add in the Alarm Log 3 Click OK interVIEW adds the comment to the Alarm Log User Manual interVIEW 92 Alarm Handling Sum Log tab Postponing Alarms temporarily During Alarm handling the Operator can temporarily postpone an Alarm For example let s say that the Operator calls a Contact but the Contact is busy on the phone The Operator can then temporarily postpone the Alarm by adding a Timer to the Alarm for say five minutes the Timer period After five minutes interVIEW will automatically remind the Operator that it is time to call the Contact again Note If interVIEW receives a second Alarm from the same Site Customer within the Timer period then interVIEW automatically cancels resets the Timer 1 Do one of the following m Inthe Alarm Handling window select Treat gt Timer gt fixed period to temporarily postpone the Alarm by the respective period m Inthe Alarm Handling window select Treat gt Timer gt Timer to specify another period or a different time at which the Timer shall expire Relativ tid C Realtid Opdat k kommentar r m Select either Relative Time ie period eg 08 00 means eight hours from now or Real Time ie time eg 08 00 means at eight o clock when the Timer shall
110. mber Instruction Group B Instruction Type The picklist Instruction Types Instruction Type Contains a brief description description Schedule Number e picklist Schedule Numbers Alternative The picklist Alternative Instructions Instructions Template P The picklist Instruction Templates Contact List ID P The picklist Contact List ID Sub Instruction P Sub Instruction Instruction Group P The picklist Instruction Groups C Top Note Displays the content of the Top Note as defined in the Instruction Template D Actions Action The name of the Action also known as the Instruction Line Instruction Lines A1 Checked X interVIEW automatically performs the Action as a Primary Auto Instruction A1 A2 Checked X interVIEW automatically performs the Action as a Secondary Auto Instruction A2 00 Call type The Call Type eg voice text message or Control Signal Name The name of the Contact or Global Unit to be called Comment any comments Data The Data Definition Definition Data Data for Control Signals text messages e mails etc E Freetext Displays any free text as created in the Data Entry window User Manual interVIEW 54 Alarm Handling Panels tab Panels tab The tab Panels contains information about the Panels which are linked to the Site 000002 06 05 2011 13 41 35 Hr Peter Stelling Sen nz Installation Kontaktpersoner In zsysoon Hwid Pr
111. mber Searches using the Site Number Customer Searches using the Customer Number Number P Old Cust No Searches using the Old Customer Number Incident Searches using the Incident Number Nunmber Note Search using Incident Numbers using regular expressions eg 123 may be time consuming for large databases External Searches using the External Incident Number Incident Number P Security Class Searches using Security Class P Panel Type P Searches using Panel Types Monitoring Searches using Monitoring Status Status From date Searches using From date Innovative Business Software A S Search Features 115 Advanced Search Field an Description ey Log Date Searches using Log Date Bi Camera Server Searches using Camera Server Name Searches using Names See also the settings for Name below PF Serial Number Searches using Panel serial number Component Searches using Component Label Label Comments Searches using Comments for Components B Name First Name Searches for First Name Note When e aea ee for names make sure that the following boxes are checked Customers Contacts and or Global Units Last Searches for Last Searches for lad Name DD Name Surname Bothnames Searches for both First and Surnames C Monitoring Active Searches for Sites whose Monitoring Status is set 2 oa Alarms ie Alarm Generation Mode Log only Searches for Sites whose Monitoring S
112. n also print the Report at a later time from the Report Queue Select Global Unit Type to filter the list of e mail recipients To attach the Report as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Provide a subject as you want it to appear in the subject line in the e mail Type the file name as you want it to appear on the attached Report in the e mail The Report is automatically sent as soon as it has been generated Enter a brief Comment Function Loads a Report Template Saves the current Report as a Report Template Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Create Auto Report Function Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 User Manual interVIEW 176 Report Types Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 177 User Manual interVIEW 178 Report Types Black Sheep Rep
113. nclude Passive Sites or not Includes Codewords Select Printer Note You can also print the Report at a later time from the Report Queue Select Global Unit Type to filter the list of e mail recipients To attach the Report as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Provide a subject as you want it to appear in the subject line in the e mail Type the file name as you want it to appear on the attached Report in the e mail The Report is automatically sent as soon as it has been generated Enter a brief Comment Function Loads a Report Template Saves the current Report as a Report Template Deletes the Report Template See Report Templates interVIEW format on page131 Auto Reports Button Create Auto Report Function Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Innovative Business Software A S Report Types 155 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports User Manual interVIEW 156
114. nderinstruks Instruksgruppe Alarmt llere Aktion A1 42 Opkaldstype Til Navn Kommentar Datadefintion I K1 Tale 39406940 Man Dir Jens Middelbo Outzen L_ VE Tale 33734000 Innovative Business Software Styr Styring 409 01 09 1940 PanCt0001 _ k2 SMS Naela 1 AFSEND A SPR JTE OG VAGTHAVENDE INSPEKT R 2 TILKALD SUPPLEMENT 2 FASTE OG 3 DELTIDSANSATTE HUSK DAGYAGT 3 KONTAKT POLITI ke The Top Line in the Alarm Handling window AHW Description A Primary Alarm Information shows one of the following depending on configuration Zone ID Zone Type Zone Text Zone Priority m Detector Type B The Instruction Type interVIEW Client ID D Passcard owner If the Operator performs actions on behalf of a Contact Global Unit then the name of the Passcard owner will be shown in this field eg the name of the installer E Checked There are multiple Alarms in the queue from the same Site Customer F Incident Number Innovative Business Software A S Customer Information Alarm Handling 43 Menu bar Alarm Handling window FilggmQueue Navigat ke Treat Call josition Userltems Help U Alarm jobile 1234567 Fire BUR Tech Tek BUR 1 5 Tek Disarm BUR General Call type Control EMail SMS SMS SMS 28882877 EMail kr innovative dk Work shift time Event 4 14 12 09 Retrans 14689 14689 14689 HelloWorld ThreeAmigos Texaco Disp 1234 1234 0579 1234 Key 1
115. ndows the Remote and the Alarm Handling window Chronologically Sorts the Alarms in the active Alarm Queue Alphabetically Prioity ooo Choose gt Master Queue shift ctrl Alt 1 Changes the active Queue window to the Master Queue Private Alarm Shift Ctrl Alt 2 Changes the active Queue window to only show Queue the Alarms which the Operator is currently handling Sort gt User Manual interVIEW 32 Alarm Handling Queue Windows Command Shortcut key Description Test Service Shift Ctrl Alt 3 Changes the active Queue window to show he Queue Alarms from Panels in Test Mode Timer Queue _ shift Ctrl Alt 4 Changes the active Queue window to show Alarms where the Timer has expired Red Alarms Shift Ctrl Alt 5 Changes the active Queue window to only show Red Alarms Unknown Shift Ctrl Alt 6 Changes the active Queue window to the Alarms Unknown Alarms queue window Sound gt Enable alarm Plays asound on the Client when sound interVIEW receives an Alarm See Activating Aural Warning on page35 Enable Plays a sound on the Client when continuous interVIEW receives an Alarm The sound does sound not stop until the Operator takes the Alarm See Activating Aural Warning on page35 Activate relay Activates a connected Client Relay when the when alarm relevant Queue window receives an Alarm Enable sound Only plays a sound when it receives a Red on new red Alarm See Activating Aural Warning
116. ness Software A S Report Types 181 Alarm Log Histogram Report Generates a Report about Report Templates Auto Reports From Alarmlog Period Printer G U Type e mail Recipient e mail Email only if data 7 Subject e mail File name e mail Format and design Comment ox ok dose dose Reset felts User Manual interVIEW 182 Report Types Parameter Functional Area Site Customer Number Site Customer number range Date Date range Change number Internal change number range email Parameter Functional Area Global Unit Select Global Unit Type to filter the list of e mail recipients Type Recipient To attach the Report as a PDF file to an e mail select the recipient Note The Global Unit recipient must have an e mail address to be on the list Only send Checked Only sends the email if the Report contains any data email if data Subject Provide a subject as you want it to appear in the subject line in the email Filename Type the file name as you want it to appear on the attached Report in the email The Report will automatically be sent as soon as it has been generated Format and Select Report format design Comment Enter a brief Comment Templates Button Load Save Function Loads a Report Template Saves the current Report as a Report Template Delete Deletes the Report Template See Report Templates interVIEW fo
117. nly if you need to use programs that are not certified for Windows 7 recause they do not support User Account Control 5 Click OK 6 Restart Windows Innovative Business Software A S APPENDIX Innovative Business Software A S Index exclamation flag in Queue windows 34 H number sign flag in Queue windows 34 flag in the Top Line in the AHW 42 square brackets See also Wildcard Character A A number Automatic Site Lookup 99 A Sum Log See Sum log Advanced Search 114 AHW See Alarm Handling window AHW Alarm Counter 10 Alarm Handling 26 See also Alarms closing 10 28 opening 10 28 troubleshooting in connection with 196 Alarm Handling window AHW 36 closing 28 Codewords pane 45 Components pane 46 Menu bar 37 opening 28 Tabs 47 Top Window 44 Alarm Incident Statistics Report 170 Alarm Log See also Sum log adding comments to 91 tab in AHW 65 Alarm Log details Window 66 Alarm Log Groups tabs 65 Alarm Log Histogram Report 181 Alarm Log per Incident Report 156 Alarm Log per Site report 160 Alarm Panels See Panels Alarm Program closing 28 opening 28 starting stopping 10 Alarm Queue Lines 30 201 Alarm Queue Windows 29 opening new 31 switching between 31 Alarm Queues See Queues Alarm Queues Alarms activating aural warning 35 adding comments to Alarm in Queue 90 adding comments to Alarm Log 91 generating manually 95 postponing temporarily 92 releasing 93 sorting
118. oa PDF file but it does not work in the Alarm Handling window cannot take handle Alarms although can see and highlight them in the Alarm Queue I cannot start the Alarm Handling application when check Alarm on the Remote lam trying to connect a Printer to the inter VIEW network but the Printer does not appear in the picklist Printers Innovative Business Software A S Possible Cause s 1 A Firewall may be blocking interVIEW traffic The inter VIEW client application has not been activated Adobe Reader is not installed on the Client Windows User Account Control UAC may be blocking alarm handling in interVIEW Windows may be blocking the Client NameSpace The Client or User does not have rights to commence Alarm Handling The Printer has not been installed in Windows on the inter VIEW server IvSysNuc and IvRepNuc do not have administrator rights in Windows Corrective Action s Allow interVIEW traffic on the following ports 20 21 and 7000 7200 The interVIEW client application has not been activated Please contact the system administrator Install Adobe Reader on the Client Adjust the Windows User Account Control to its lowest setting Never notify Open the Configure Client application and set Force local NameSpace for global memory to Force Local NameSpace Save changes close Configure Client and restart the
119. ollowing Double click on the search result m Highlight the search result and click OK Innovative Business Software A S Search Features 117 Passcard Search Passcard Search Globale enheder Installationsnr Passcard Kontaktpersoner Globalenhed Passcar Reset alle Fortryd 7 Ikke linket s gning x Fortryd Passcard Search You can search for Passcards either using Contacts or Global Units Note You can use wildcard characters when searching See Using wildcards on the next page To search for Passcards which are linked to Contacts 1 Inthe AHW select Navigate gt Find Passcard gt Contact 2 Search for Passcard Site Number Passcard Result blank blank Contacts with Passcard on all Customers Sites Site Number Contacts with Passcard on Site Number Site Number Contacts with Passcard on Site Number 3 Click OK To search for Passcards which are linked to Global Units 1 Inthe AHW select Navigate gt Passcard Search Global Units 2 Enter Passcard 3 Optional By default Passcard Search is limited to only search for Global Units which are linked to the current Customer Site Check Non linked search to extend the Passcard Search to include all Global Units 4 Click OK User Manual interVIEW 118 Search Features Passcard Search Using wildcards Wildcards or wildcard characters are characters which may replace one or more char acters By comb
120. orming the Instruction on page85 Innovative Business Software A S Alarm Handling 39 Menu bar Alarm Handling window Command Peru Description ey Take alarm Takes the Alarm which is currently highlighted in the queue See Taking the Alarm and performing the Instruction on page85 Force alarm Takes over forces the Alarm which is currently being handled by another Operator See Taking Alarms from another Operator on page94 Release Releases the Alarm which is currently being handled back to the alarm Master Alarm Queue See Releasing Alarms on page93 Clear Ctr B Clears the window Test Service Opens the Test Mode window to place Zones Panels in Test Mode Mode See Test Mode on page103 Insert note Enables an Operator who is not authorised to access Data Entry tab window to insert a note See Creating Note Tabs on page89 Manual Ctrl A Generates an Alarm manually eg testing See Generating Alarms Alarm manually on page95 Treat menu Command en Description ey Queue Opens a dialog which enables the Operator to provide a Comment comment in the field Comment on the Alarm in the Alarm Queue All Operators can then see the Queue Comment See Adding Updating Queue Comments on page90 Comment Creates aLog Comment Depending on the configuration the Operator can insert a brief comment an Event Sub Code and or a long text The comment is then added to the Alarm Log See Adding Log Comments
121. ort This Report identifies Sites Customers that for one reason or another behaves erratically or differently than expected eg by periodically transmitting a a large number of Signals Alarms Load Save template Delete template Create schedule Ok dose Innovative Business Software A S Report Types 179 Parameter Function Main Period Enter the Main Period from to date Minimum number of Alarms Enter the minimum number of Alarms Signals from the within the Main Period Site Customer in the Main Period which is a requirement to be included in the Report Extra Period Provides the option to define an Extra Period within the Main Period Minimum number of Alarms Enter the minimum number of Alarms Signals from the within the Extra Period Site Customer in the Extra Period which is a requirement to be included in the Report Event Codes Other Event Codes Select one or more Event Codes to define a logical expression Note Wihin each pane interVIEW applies the logical operator OR and between the panes interVIEW applies the logical operator AND EXAMPLE An re heendelseskoder Andre haendelsest oder J IIingl de instr templ GPS Addr GPS Text Bl Missina Ack Retransmit Service SMS1 Timeout ExtText L Frakobling XServiceDone C Tilkobling Ass Disponeret Sub Event Codes Select one or more Sub Event Codes Printer Select Printer Note You can also print the Report
122. ort has been generated interVIEW places it in the Report Queue The Server then processes the Reports one ata time Note interVIEW automatically deletes Reports after three days Note The date in To date is NOT included in the Report For example if you in To date enter 10 06 2012 then the Report will only run to and include 09 06 2012 23 59 59 This is indicated on the Reports using meaning excluding m Depending on the requirements you can define the interval From date and To date in three different ways m Leave the fields blank m Enter a date DD MM YYYY For example 01 05 2010 m Enter a date and time DD MM YYYY HH MM SS For example 01 05 2010 09 00 00 Note Remember to insert aspace between date and time YY HH m Enter atime HH MM SS For example 09 00 00 Note The date and time separators eg or depend on the regional settings in Windows Examples From Date ToDate Results in the following scope empty empty From the oldest entry in the DB till now 01 01 2010 empty From 1 January 2010 00 00 00 till now empty 01 01 2010 From the oldest entry in the DB to 31 01 01 2010 31 01 2010 From 1 January 2010 00 00 00 to 30 January 2010 23 59 59 Note This scope does NOT generate a Report for the entire month of January 2010 as interVIEW does not include the To date See also the example below 01 01 2010 01 02 2010 From 1 January 2010 00 00 00 to
123. ortcuts which are linked to Event Codes Default Keyboard Description Shortcut F1 DEW AHW Opens interVIEW Help amp Support F1 desktop version F2 DEW Creates and inserts a new entry but keeps data except name ID from the previous entry This way you can quickly create and insert multiple entries with the same content but different name ID For example if you have to create many Zones on a Panel Note This feature does not apply everywhere in the DEW F3 DEW Creates and inserts a new entry Ctri F3 DEW Deletes the selected entry F5 DEW AHW Refreshes data in the current window F9 DEW Saves any changes made while in Edit Mode Ctrl F9 DEW Returns to Display Mode read only mode from Edit Mode without saving any changes F12 DEW AHW Opens the selected picklist to select insert a value from it Ctrl D DEW Inserts today s date in the field CtrI E DEW Enters Edit Mode Ctrl F DEW AHW Opens the window Simple Search See Simple Search on page113 SM Opens the window Picklist Search to quickly find a specific picklist See The System Menu on page11 Ctrl G DEW AHW Opens the window Passcard Search See Passcard Search on page117 Ctrl Q DEW AHW Opens the window Advanced Search See Advanced Search on page114 Ctrl Z DEW Deletes the value in the selected picklist Ctrl Arrow DEW AHW Moves the selected row in a table up down Up Down Ctrl DEW Increases font size plus Ctrl DEW
124. ours Open Close Field A From To B Weekdays Description The effective FROM time HH MM for the Schedule Period Hour The effective TO time HH MM for the Schedule Period Hour Checked The Schedule Period Hour for the applicable Weekday Extra Days 1 9 Checked The Schedule Period Hour for the applicable Extra Day C Open Tolerance After Close To Close Tolerance After The number of minutes before the scheduled opening time within which Tolerance Before interVIEW will accept an Open signal without generating an Alarm The number of minutes after the scheduled opening time within which interVIEW will accept an Open signal without generating an Alarm The number of minutes before the scheduled closing time within which lerance Before interVIEW will accept a Close signal without generating an Alarm The number of minutes after the scheduled closing time within which interVIEW will accept a Close signal without generating an Alarm User Manual interVIEW 80 Alarm Handling Sum Log tab Field Description E Early plus means that if interVIEW receives an OPEN DISARM signal earlier than the set Open Tolerance Before then interVIEW will generate an Alarm EXAMPLE Let s say that the Schedule period is set to begin at 08 00 and that Open Tolerance Before is set to 10 minutes If interVIEW receives an OPEN DISARM signal at 07 50 08 00 including 10 minutes Open Tolerance B
125. pecific area or element such as the location of a fire panel ona map User Manual interVIEW 64 Alarm Handling Texts tab Codewords tab Fil K Naviger Tag Behandling Kald Disposition Hj lp uz 4 000002 Leben Systemtid I Underk Hwid 06 05 2011 13 41 35 ManTk Hr Peter Stelling 05 05 2011 15 04 32 Resto 05 05 2011 15 01 01 Alarm Zoneld Type P Klient Oper Installation Kontaktpersoner Instruks Paneler Installations info Tekster Ta Kodeord AR e Lukke Alarmlog Sumlog Til dato D Kommentar Codewords tab A Codewords table Description A Codewords The table Codewords displays linked Codewords as follows codeword the code word has been created locally ie only for this Site codeword the Codeword is a Panel Code which is linked to a Panel Type codeword the Codeword is shared and inherited from a linked Site Security Levels Effective FROM date Effective TO date Checked X Codeword is shared Any comments Innovative Business Software A S Alarm Handling 65 Texts tab Alarm Log tab The tab Alarm Log contains a log of all Events on a given Site Q 11 04 11 03 11 02 11 01 10 12 10 08 10 06 10 03 10 02 09 02 09 01 08 09 08 0 08 05 07 08 07 06 07 01 06 12 06 11 06 10 06 09 06 08 06 03 06 02 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9
126. r example 21d means three weeks Note The relative times must be indicated in descending order ie ym dh i Note It is not possible to indicate seconds See more examples in the overview Innovative Business Software A S Reports 145 About Scheduled Reports Auto Reports Absolute times The parameter syntax for lt absolute gt is as follows lt day gt lt month gt lt hh gt lt mm gt where lt day gt is an integer between 1 and 31 hyphen separates days from months lt month gt is an integer between 1 and 12 space separates months from hours lt hh gt is an integer between 0 and 23 colon separates hours from minutes lt mm gt is an integer between 0 and 59 EXAMPLE Let s say that we indicate the relative time as 1m ie one month back in time In that case the first two values preceding the separator will be interpreted as the day The following two values will be interpreted as hours and then minutes The expression 1m 01 00 00 means go back one month go forward to the 1st of that month and go to midnight The expression 2m 2d 04 means go back two months go forward two days and go to 04 00 4 AM See more examples in the overview The first unit in the absolute time will be the unit which is immediately below the lowest unit in the relative time and so on Note You may leave out the following times For example it is sufficient to enter 08 00 hh mm
127. r information in the following ways m Simple Search is the fastest way to quickly find a Site Customer etc if you have say a phone number See Simple Search on the facing page m Advanced Search enables you to perform a detailed search including the use of wild card characters See Advanced Search on page114 m Passcard Search searches for Passcards See Passcard Search on page117 Note This feature is an add on module to interVIEW and requires a separate licence Note The Simple and Advanced Searches are available in both the Data Entry window as well as the Alarm Handling window Passcard Search is only available from the Alarm Handling win dow Innovative Business Software A S Search Features 113 Simple Search Simple Search Simple Search Button un Description ey Site Alt I Searches for Site Number Customer Alt K Searches for the Customer Number Number HwID Searches for Hardware ID Event number AIt L Searches for the Incident Number Note Search using Incident Numbers using regular expressions eg 123 may be time consuming for large databases Phone Searches for Phone Number Old Customer Alt G Searches for Old Customer Number Number External Searches for External Incident Number Incident Number Key Number Searches for Key Number Advanced Alt A or Opens the window Advanced Search See Advanced Search on Search Ctrl F the next page Camera Searches for Camera Server Server Can
128. r sveig rdsvei 20 13 16 Uz 14 Concentrator Kunde 888888 12 08 i Linjetest 108 Firstname33 lastname39 Streetname39 2 11 57 265 03 03 Aalborq Andet Ambu Bran Passcard Wiqqo Alarmsen Skadevej 17 15 35 264 23 24 Aalborq R veri 10 Contact 2 Rover R versen Tyvvei 7 12 48 255 02 11 Aalborq Kristiar KR R veri Contact 2 Erik Leth M ller Sct Vej 9 13 02 _206 01 26 Aalborq Husspektakler PolSendin Erik Erikaf sdfasfas asdifkjasldfki 14 11 255 00 48 Aalborq ErikN IVA kopil 1 Ok vi k rErik kop Koppesen asdifasdf 14 37 Aalborq KristiarkR_ _Po103 Brand Sterre ulykl 10848 Contact 2 Storeb lts Beredskabet Tunnelrer 15 04 Slagelse IT 781 IYA Pol03 Brand Sterre ulykl 10849 PoWObDo iStorebzlts Beredskabet Tunnelr r 1 15 02 1770 IVA ATL Koblet til ATL Absalon Skib pa V rft Example of an Alarm Queue window A Menu bar B Alarm Queue lines C Queue Number D The name of the Queue window The Queue windows display the incoming Alarms You can create different Queue windows dis playing different types of Alarms This way for example you can create a Queue window that displays all incoming Alarms another which only displays Alarms from Sites Customers in Test mode and a third one which only displays Battery Alarms etc Each Queue window consists of the following m The Queue window provides the frame for the Alarms and contains the menu bar and the name of the Queue m The Queue Filter determines which Alarms to display e
129. rance After then interVIEW will generate an Alarm Empty interVIEW ignores this type of signal Innovative Business Software A S Alarm Handling 77 Sum Log tab Make Alarm Open Close gt Vis detaljer Xen Tidliq Manglende Sen Manglende n m Se Make Alarm details Open Close Reference Field Enter A Early plus generates an Alarm if interVIEW receives an OPEN DISARM Open signal earlier than the set Open Tolerance Before Tolerance asterisk to Empty interVIEW ignores OPEN DISARM signals received earlier than the set Open Tolerance Before Missing plus generates an Alarm if interVIEW does NOT receive an OPEN DISARM signal asterisk to Empty interVIEW ignores missing OPEN DISARM signals Late Checked If interVIEW receives an OPEN DISARM signal later than the set Open Tolerance After then interVIEW will generate an Alarm Empty interVIEW ignores OPEN DISARM signals received later than the set Open Tolerance After B Early Checked If interVIEW receives a CLOSE ARM signal earlier than the Close set Close Tolerance Before then interVIEW will generate an Alarm Tolerance Empty interVIEW ignores CLOSE ARM signals received earlier than the set Close Tolerance Before Missing Checked If interVIEW does not receive a CLOSE ARM signal then interVIEW will generate an Alarm Empty interVIEW ignores missing CLOSE ARM signals Lat
130. re Note When placing Zones in Test Service interVIEW automatically creates an instruction 1 minus one in the Alarm Queue This Queue Line remains in the Alarm Queue even if the Zones are removed from Test Service and returned to Active Zones Note By default any Alarms from unknown Zones UZ are generated as an Alarm using Instruction 1 If all Zones on a Site Customer have been placed in Test Service however the Alarm is generated on Instruction 1 ie as if it were in Test Service Note To cancel the Timer select Treat gt Timer gt Stop Timer Innovative Business Software A S Test Mode 107 About Test Mode Removing Zones from Test Service The Operator removes Zones from Test Service and returns these to normal active armed mode by disposing the Alarm in the Test Service Queue 1 Take the Alarm 2 Select Disposition gt Disposition Code 3 4 Click OK Depending on the system configuration interVIEW may require the Operator to provide a brief comment or enter select an Event Sub Code in order to continue User Manual interVIEW Innovative Business Software A S SEARCH FEATURES Innovative Business Software A S Search Features About Search Features 22 022 2222 cece eee cece cece cece Simple Search 2 022 2 e eee ee cece cece cece aonana 113 Advanced Search Passcard Search 112 Search Features About Search Features About Search Features You can search fo
131. rently in Test Mode See Test Mode on page103 PS P Panel Zone S Slave Zone Zone ID The name ID of the Zone Zone Type The Zone Type Alarm Generation Mode A D A Arm signal D Disarm signal P Zone Priority SI The number of the linked Sub Instruction Schedule Number The number of the linked O C schedule Note This feature is an add on module to interVIEW and requires a separate licence Invert Checked The signal is inverted Rr Checked X The Zone requires a Restore signal in order to be restored Restore required Special in Checked X The Zone is protected from inadvertently being placed in Test Test Protected Mode Zone User Manual interVIEW 56 Alarm Handling Zones tab Field RZ Restore Zone ID Delay sec CZ Cancel Zone Detector Type Instruction ID Zone Text Innovative Business Software A S Description The name ID of the Restore Zone Delay in seconds The Cancel Zone The Detector Type The Instruction which the Zone uses in case of an Alarm The Zone Text Alarm Handling 57 Control Signal tab Control Signal tab Kontaktpersoner In Kis P neier L tatations info Tekster Grafik Kodeord Abne Lukke Alamlog Sumlog 01 100002 A01 03 47 2104 A06 50 01 0601 A06 50 02 0606 99 000002 x1421823966 01 100001 x10221016323 01 199999 xArhus 1BS Hwild Preefix Pan type Telefon Serien Pan ver int Tol Kom zones Fortolkning
132. revious customer number Miscellaneous 1 4 Next test maintenance Is template ndret af IVA Koordinater Description Site number Class Security class Install Date Not necessarily identical to the Monitoring Start date See below Installation Type Initial date for monitoring Date for the latest revision approval of the Instruction Trade The date for the most recent approval test repair maintenance The Alarm Limit The time and date for the most recent change revision User ID for the User who most recently edited data Monitoring status Complete the From and To fields to indicate the dates from and to which the status is valid eg from 08 05 01 and to 25 11 08 Complete the From and To fields to indicate the dates from and to which the status is valid eg from 08 05 01 and to 25 11 08 Previous customer number Additional fields for free use Note Please contact Innovative for further information The date for the next approval test maintenance Checked This Site acts as a Site Template for new Sites Innovative Business Software A S Contacts tab Fil K Naviger Tag Behandling Kald Disposition Hj lp uz 4 Alarm Handling 49 Contacts tab 000002 H kode 06 05 2011 13 41 35 ManTk 05 05 2011 15 04 32 Resto 05 05 2011 15 01 01 Alam Hr Peter Stelling Hwld Passcard Contacts tab Description See Global Units tab on the next page
133. rmat on page131 Auto Reports Button Function Create Auto Report Creates the current Report as an Auto Report ie a Report which interVIEW automatically generates according to a schedule See About Scheduled Reports Auto Reports on page134 Button Function OK Creates the Report as a job in the Report Queue and leaves the dialog open OK close Creates the Report as a job in the Report Queue and closes the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 183 Site Customer Changes Report Generates a Report with changes to Customers Sites fm fmChgLogRep Report T NC es Auto Reports From Site No Date siChgLog G U Type e mail Recipient e mail Email only if data 7 Subject e mail File name e mail Format and design Comment ox J o dose dose Reset felts User Manual interVIEW 184 Report Types Parameter Site Customer Number Date Change number Global Unit Type email Recipient e mail Only send email if data Subject e mail File Name e mail Format and design Comment Templates Button Load Save Delete Functional Area Site Customer number range Date range Internal change number range Select Global Unit Type to filter
134. ructions All Shows available Actions Instruction Actions Current Call Calls the currently highlighted line in the Instruction Instruction Line gt Call Directly Calls the currently highlighted line in the Instruction directly Other Non linked Calls a non linked but available Global Unit Global Global Units gt Units Follow up Follow up Performs the selected Follow up Event Follow up Events Event gt Events are Event Codes which describe Events which occur before the Incident is disposed eg Police arrived Panel Sends Control Signals which are defined in the Panel eg Controls Turn Lights ON Turn Lights OFF Close Signal Open Signal Passcard Fr Calls the person currently logged in with a Passcard Login Disposition menu Shortcut Command k ey Description Enable reg Registers Events on an Alarm which has been disposed but which should not be part of the Incident During post registration you can choose a subcode and or write a text if so required for this particular site If the field is mandatory then the text header will be blue Real Alt F1 Registers the Alarm as REAL False Alt F2 Registers the Alarm as FALSE Canceled Alt F3 Registers that the Alarm was canceled using a valid Password with Password Testing Alt F4 Registers the Alarm as a TEST Technical Alt F5 Registers the Alarm as a TECHNICAL ERROR Installer Alt F6 Registers the Alarm as having be
135. s 4 System Daglige rutiner Stamkartoteker 1 Anl g Stamkartoteker 2 Alarmer Stamkartoteker 3 Diverse Specialdagskalendere Vagtskemaer Opkaldsnummertyper Definition af output Dataskabeloner til output Typografier Datafletnings definitioner Brugermenulinier Definitioner af kortlag Mapservice lag Kortfiltre Statusfarver for globale enheder Arealdefinitioner til kortfiltre Baseplacering for globale enheder Basepositioner per global enhedstype Enhedsstatustyper Enhedsstatustlag Ruter Rute Stop E Udrykningsinterface Stamkartoteker 4 System Autorisation Picklists Rapporter Alrmgrense Brug globalt Ej per zone Beskrivelse Alamfiter Test Max alder dage 1 Maks antal Max alder dage 30 Maks antal e BR gt gt X Fortryd User Manual interVIEW 14 interVIEW Picklists Working with Picklists You can work with picklists in various ways Event code Picklist fields yellow Auto first Value must be selected from a AS picklist right click or press F12 Call Type Phone type SEE Date fields blue Value is a date and must be Work shift selected from a calendar right From date click or press F12 Name Comment Text fields white Value must be entered manually Note Blue labels indicate that the field is mandatory and must be completed Working with Date Fields 1 Place the cursor in t
136. s 13 finding in System Menu 12 opening 13 searching for in the System Menu 12 searching in 15 sorting rows 14 using 14 working with 14 Place in Test Service Mode Window 105 Postponing Open Close temporarily 95 Protected Zones placing in Test Service 106 Q QText See Queue Comment Queue menu in AHW 37 Queue menu in Queue Windows 31 Queue Comment adding during alarm handling 90 Queues Alarm Queues 29 selecting 31 R Regular Expressions See Wildcard Character Relays activating Client Relays upon Alarm 32 Releasing Alarms 93 Remote Control See The Remote Report Queue window 127 Menu bar 128 Report Status column in Report Queue 129 Report Templates 131 creating 131 deleting 133 editing 133 loading 132 opening 132 Reports 124 See also Auto Reports Report Templates Black Sheep 178 Alarm Incident Statistics 170 Alarm Log per Customer 160 Alarm Log Histogram 181 Alarm Log per Incident Report 156 Auto Reports 134 Concentrator configuration 185 creating Auto 135 138 creating Custom 148 Custom 148 Customer List 150 deleting 128 displaying status during generation 129 generating 126 Instruction List 153 Job Number 129 Number of signals per Site 174 Open Close 164 Preview 128 printing 126 reading on desktop monitor 126 128 regenerating 128 Innovative Business Software A S saving 128 saving as Adobe PDF file 128 saving as CSV file 128 saving as HTML file 128 saving as Microsoft Excel XML file 1
137. s the Test Mode for all Test Zones with the same Hardware ID and reactivates them as Active Zones lt All gt All gt right arrow places all Active Zones in Test Mode lt All left arrow cancels the Test Mode for all Test Zones and reactivates them as Active Zones Add remove Adds removes the highlighted Panels D Time Checked The time in the Time Field indicates a period hours minutes after Period which the Test Mode automatically expires eg 08 30 means eight and a half hour from now on User Manual interVIEW 106 Test Mode About Test Mode Description Checked The time in the Time Field indicates a specific time hours minutes at which time the Test Mode automatically expires eg 08 30 means at eight thirty in the morning The Test If Time Period is checked then the hh mm in the Test Time field indicates Time field how many hours and minutes which the Zones will remain in Test Mode If Time HH MM is checked then the hh mm in the Test Time field indicates to which hour the Zones will remain in Test Mode If the field displays 00 00 then the Timer has not been applied to the Zones E Include Checked Includes Protected Zones special F Sub Any comments Code Text Checked The text in the field Queue Comment is automatically updated as the active Queue Comment in Alarm Queue containing Test Service Alarms Placing Zones in Test Service CAUTION DEPENDING ON THE CONF
138. s two three and four may be delayed a few seconds or minutes after 08 00 User Manual interVIEW 142 Reports About Scheduled Reports Auto Reports Step 5 Testing the Auto Report In this step you test the Auto Report by generating it manually to verify that the parameters and the scope generates the desired content 1 Open the Auto Report overview Reports gt Auto Report overview See Auto Report overview on the facing page 2 Highlight the Auto Report right click and select Run now The Auto Report is now placed in the Report Queue Tip Note the Report job number This will make it easier to find it in the Report Queue afterward 3 Open the Report Queue Reports gt Report Queue See The Report Queue on page129 When the Report has been generated then highlight it right click and select Preview 5 Verify that the Report contains the desired parameters and scope Otherwise return to the Auto Report overview right click the Auto Report select Settings edit the desired parameters save the Auto Report and repeat the procedure from step 2 6 Optional Highlight the Auto Report right click and select Delete 7 Close the Auto Report overview and the Report Queue window gt The Auto Report has now been created as desired and will be generated at the scheduled date time with the desired content and scope To enable disable edit delete etc Auto Reports open Auto Report overview on the facing page
139. ses the dialog open Cancel Closes the dialog without generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Report Types 173 User Manual interVIEW 174 Report Types Signal Count per Site Report This Report identifies Panels which have not received any signals for a given period This is gen eralised to one signal per Customer Panel report Signals are counted as per Customer Panel combination Innovative Business Software A S Parameter Alarm Log Period Number of Signals Install Date Site Customer Number HwID Old Customer Number Site Group Include Passive Sort Order Printer Name Unit Type e mail Recipient e mail Subject e mail File Name e mail Comment Templates Button Load Save Delete Report Types 175 Functional Area Select range for the Alarm Log period Enter the number of signals from which you wish to generate the report This option only displays the Customers panels that fulfil the number criteria If left empty then all Customers Panels will be displayed Select Installation Date range Enter Site Number interval Enter the range of the Hardware ID Enter the range of the Old Customer Number Select Site Group Select whether to include Passive Sites or not Select sort order Select Printer Note You ca
140. seven days one week in time from now For more information see Parameter Syntax Auto Reports on page144 Note The rules for conventional Reports also apply to Auto Reports In other words you must keep in mind that the date in the To Date field as you define the interval is NOT included when interVIEW generates the Auto Report For more information see Examples on page124 You can do the following with Auto Reports Create Scheduled Reports Auto Reports See Create Schedule on the facing page m View an overview of currently active and inactive Auto Reports See Auto Report overview on page143 Disable enable Auto Reports You can disable enable Auto Reports at your dis cretion This way you can temporarily disable an Auto Report The Auto Report will remain on the list but it will not be generated until it is enabled once again See Auto Report overview on page143 Generating Auto Reports manually Although interVIEW automatically generates the Auto Report according to its schedule it may be convenient to occasionally be able to manually generate it at other times then scheduled See Auto Report overview on page143 Editing Auto Reports See Auto Report overview on page143 Deleting Auto Reports See Auto Report overview on page143 Innovative Business Software A S Reports 135 About Scheduled Reports Auto Reports Step 1 Create Schedule You can create anything from a simple schedule eg ev
141. sr Passcard _ Rettighedsta 1 2 Peter3 Peterd E Contact Lists tab Description A Contact Lists The name ID of the Contact List B Contact List ID This field is only used to acquire information C Contains a brief description D Global CList If the Contact List is based on a Global Contact List then the name Site Number Contact List ID of the Global Contact List will be displayed here E The number of Sites that are linked to the Global Contact List F Checked The Contact List is a Global Contact List G Contact List Contact List Types Types H Included Contacts which are members of the Contact List Contacts I Excluded but Contacts which are NOT members of the Contact List available Contacts Innovative Business Software A S Alarm Handling 53 Contact Lists tab Instructions tab Theme Fil K Naviger Tag Behandling Kald Disposition Hj lp UZ 4 000002 Systemtid 06 05 2011 13 41 35 ManTk Hr Peter Stelling 05 05 2011 15 04 32 Resto ZSys0001 _ 05 05 2011 15 01 01 Alam ZSys0001 Installation Kontaktpersiige Type Kalender nr Alternativ instr Skabelon Kontaktlisteld Underinstruks Instruksgruppe Alarmtzellere Aktion 41 A2 Opkaldstype Til Kommentar Datadefintion Data O 9000 Description A Instruction ID tab The name of the Instruction The format is as follows Instruction Type Sub Instruction Nu
142. ta about Alarms and Alarm Handling Picklist Update 3 Misc contains various types of supplemental data eg Call Types and Special Day Calendars m Picklist Update 4 System contains interVIEW system data Note The picklists in Picklist Update 4 System are system data You can rename sys tem data but it is not possible to delete or add new system data m Authorisation contains Personnel Clients Printers etc User Manual interVIEW 12 interVIEW The System Menu m Reports contains different types of Reports which can be used for invoicing or statistical purposes etc See Reports on page123 Tip To quickly find a specific Picklist press Ctrl F and type the name or part of the name of the Picklist which you are looking for interVIEW automatically displays a list of relevant pick lists Double click on the desired picklist to open it Innovative Business Software A S Picklists interVIEW 13 Picklists interVIEW uses so called picklists similar to drop down lists which are lists containing a set of predefined values options The values in the Picklists are created by the Administrator and can then be used during system configuration data entry alarm handling etc Note Picklists may contain other picklists Note Some picklists contain system data and cannot be deleted You can access the picklists in the System Menu in either of the four following directories 1 Sites Alarms 2 3 Miscellaneou
143. tallations info Tekster Vigtig Sumlog Grafik Abne Lukke Alarmlog Kodeord N D Tyveri Brand 3 Tyv Teknik Type N D N dkaldsinstruks Kalender nr Alternativ instr Skabelon Kontaktlsteld Underinstruks Instruksgruppe Alarmtaellere lt xml version 1 0 encoding 1S0 8853 1 gt K MOEN 061220 OF Better error message wher Ea Ceti eee Mh cee CAN Ue one cane Dette er bare en test Tabs the Alarm Handling window User Manual interVIEW 48 Alarm Handling Installation tab Installation tab Fil K Naviger Tag Behandling Kald Disposition Hj lp UZ 4 000002 Hr Peter Stelling Underk Hwid 06 05 2011 13 41 35 ManTk 05 05 2011 15 04 32 Resto 05 05 2011 15 01 01 Alarm ti Install n 000002 Status m Klasse Fra dato Sikr niv Til dato Inst dato 28012011 Gikund n Navn Kundenr Adressetype SiteCus Opkaldsrr Opkaldsnummertype Titel Link Install type Diverse1 Adresse I drift dato Diverse2 Instruks dato Diverse 3 Husnr Branche Diverse4 Postnr Service dato N ste serv Kryds Erskabelon 7 Kort Alimgraense ndret 27 04 2011 11 09 00 Installation tab Field Site number Classes Security Classes Install Date Installation Type Monitoring start Instruction Date Trade Service date Alarm Limit Changed Revised Chngd by Monitoring Status From date To Date P
144. tatus is set to only log Alarms ie Alarm Generation Mode Ignore Searches for Sites whose Monitoring Status is set to ignore Alarms ie Alarm Generation Mode D Search I Customers 00 Searches in Sites Customers P Global Units P Searches in Global Units P External Events P Searches in External Events E Search Il Search in Searches only in the Queue Queue ee HEE Searches for Sites Customers with missing Control Signals P Clear all Clears all search fields User Manual interVIEW 116 Search Features Advanced Search Shortcut key Description Shows the result of the search sorted by result result type ie Customers Panels Contacts etc table To perform an Advanced Search 1 Do one of the following m Inthe DEW select Customer gt Advanced Search Ctrl Q m Inthe AHW select Navigate gt Advanced Search Ctrl Q 2 Enter one or more search criteria 3 Click Search interVIEW displays the search result in the table divided in the respective tabs Note If the search returns more than 500 posts then interVIEW will only display the first 500 results If so try to limit the search You can increase the 500 limit Please contact Innovative for further information Note If you search for a specific key eg a specific Site No then interVIEW will include passive Installations in the search unless you employ wildcards 4 To open the desired search result do one of the f
145. terisk to minus ignores the signal Late plus sign generates an Alarm asterisk to minus ignores the signal Minutes Duration minutes of the Floating Windows Jay The quantity of Floating Windows Delayed The Time HH MM which the O C has been postponed or expedited For example 01 30 indicates that the O C time has been postponed one hour and thirty minutes See Postponing Expediting Open Close temporarily on page95 Date time and type ofthe most recently received signal recently received signal User Manual interVIEW 84 Alarm Handling Sum Log tab History tab The tab History contains a log of O C events for the current Calendar Installation Kontakte igtruks Paneler Installations info Tekster Viatia Sumlog Grafik Abne Lukke Alarmlog Kodeord 7 Definition Res G Hisar 2 ls Te 7 333 334 335 F r Efter F r Efter AL TIMISIT 5 Dato 26 04 2010 Kainam KRT Abnetol 10 f0 Luktcfio fo Lavalarm fe H x 151738 Besk Signatype Allowed close Forsinkelse History tab Field Description date Log entry date Time Log entry time Day Log entry weekday Event The Event Code Code Delay If the signal is missing then this field displays the delay ie elapsed time between the time of the expected signal and the time when interVIEW generated an Alarm to report the missing signa
146. thout generating a Report Clear fields Deletes any values in the fields Red digit The accumulated number of Reports Innovative Business Software A S Examples Auto Reports Example A _ 22 2 2 elec eee ccc c ee ec eee cece a 188 Example B oo 2 lec a000 aoaaa eee cee ceceeceeceeees 189 Example C serren decease nsaecttanseadadecieratddususeaeee 190 Example De u a cu Ea essen sa mes ers 191 188 Examples Auto Reports Example A Example A This Auto Report is scheduled to run every Friday at 16 30 4 30 PM ea Bi Create Report Sche Date Time Months Select All Days of the wi Select All Monday M January v July rn IV February IV August m IV March IV September IV April IV October IV Friday IV May IV November Saturday 1 IV June IV December 7 Sunday 5 Days of the month IV Select All Ms Mu VK M2W3W4 W5 M6 W7 _ Vs F9 Fur UNM Rw BM 14 B Aw V 15 16 17 18 19 2 21 Os Ds E V 2N 23 24i SW SV 27 IV 28 Ds Fu V 29 30 V 31 m7 si As every Friday can occur in every month and on every day in the month then all the months and days have been checked In addition only Friday has been checked as well as the time 16 30 below the tab Time Innovative Business Software A S Example B Examples Auto Reports 189 Example B This Auto Report is scheduled to run the first Tuesday in January
147. tomer and open the Customer directly in the Alarm Handling window a ae Wer una ede Auto Site Lookup window Note interVIEW looks up the Customer using either the phone number Site Number or Incident Number If Auto Site Lookup finds the Customer on the basis of the phone number then there may be more then one match in the Data Entry window as the same phone num ber may be linked to multiple Sites Customers Contacts and or Global Units For more information about using Auto Site Lookup during Alarm Handling and a description of the window please see Using Auto Site Lookup below Using Auto Site Lookup 1 Open the window Auto Site Lookup System menu gt Daily Routines gt Auto Site Lookup age Automatisk kunde EN nn nS x a 00 00 A nummer 30424232 InstallID 4 und Auto Site Lookup window Description The Incident Number for the Alarm The Site Number Customer name Alarm The Alarm date Date Hardware Identification Monitoring status Innovative Business Software A S Automatic Site Customer Lookup 99 About Automatic Site Customer Lookup Description Link Types Shows how interVIEW found the Customer in interVIEW Di Matching Site Number Si Matching phone number on the Site Cu Matching phone number of the Customer Co Matching phone number of the Contact Gu Matching phone number of the Global Unit Zone Type The Zone Type The Zone Text B Stopw
148. ts on page134 Compress Reports automatically as ZIP files when above a certain size You do this in the Control Centre User Manual interVIEW 126 Reports Reports Generating Reports 1 Double click on Reports System Menu 2 Double click on the desired Report 3 Complete the desired fields checkboxes to define the scope of the Report 4 Do one of the following m Click OK to generate the Report and leave the window open This way you can quickly generate another Report without first having to open the System Menu m Click OK close to generate the Report and close the window m Click Cancel to close the window without generating a Report Click Reset fields to clear any values in the field 5 Open the Report Queue in Menu gt Reports The next step is to see the status of the Report in the Report Queue See The Report Queue on page129 Previewing Reports on the monitor 1 Ensure thatthe Report has been generated 2 Right click on the Report and select Preview The Report opens in anew window Printing Reports Ensure that the Report has been generated Right click on the Report and select Print Select Printer and Print Options Click OK Pw NP Innovative Business Software A S Reports 127 Reports The Report Queue window The Report Queue displays the Reports jobs which are currently being generated or have been generated in interVIEW 5116 Customers Regenerate New report gt
149. uble click on the desired Phone Number must have the Call Type SMS Text Message In the dialogue Phone Call type the message and click OK In the window Call Contact click either OK Repeat to send additional text mes sages or click OK Close to close the window after sending the message interVIEW then sends the text message to the Contact b To send an SMS to all Contacts m Select the tab Contacts right click a random Contact and select Send SMS SDS to In the dialogue Phone Call enter the message and click OK interVIEW then sends the message to all the Contacts with the Call Type SMS c To send an SMS toa specific Contact List m Select the tab Contact Lists select the desired Contact List right click on any Contact and do one of the following m Select Send SMS SDS to all to create a new empty text message type the message and send it to the current Contact List Select Create SMS SDS using data from currently active Instruction to create an SMS which contains the alarm data from the currently active Instruction and send the data as an SMS to depending on interVIEW ver m V2 5g the active Contact List ie the Contact List which at any given time is linked to the currently active Instruction which has been pulled by the Alarm regardless from which Contact List you are executing the command EXAMPLE Let s say that we receive a fire alarm The fire alarm pulls a fire Instruction ie the currently active
150. using the Timer feature T T The Timer has expired on an Alarm which had been temporarily postponed V Alarm with voice call eg elevator alarm Care Call or VoIP Alarm time The Alarm Event Code Zone Priority Alarm Priority The Zone Type Zone Text Hardware Identification interVIEW Client ID User ID Note If empty then the Alarm has not been taken Note If the fields are in parenthesis eg T01 IVA then the server has lost connection to the Alarm application on the Client which was handling the Alarm This may be caused by a network problem or if the Operator has stopped the Alarm program logged out without first having released any currently handled Alarms back to the Master Alarm Queue The Incident Number for the Alarm Queue Comment Queue Text The Operator can add update any comments concerning the Alarm in this field Instruction Number ID Innovative Business Software A S Alarm Handling 35 Queue Windows Note The above shows an example of a Master Queue The Master Alarm Queue on the cur rent interVIEW may contain other columns Please contact the Administrator for further information Activating Aural Warning 1 Open the Queue that you want to play a sound when receiving a new Alarm 2 Select Queue gt Sound and check Enable aural warning From now on interVIEW will activate an aural warning every time a new Alarm is received 3 Optional Check Enable continuous sound Qu
151. ve two fields Details Note If left blank the details are excluded also if the detail fields contain data Include Includes the Caller ID A number ie the incoming phone number on the Caller ID details Include Log Includes Log Only signals on the details Only Include Includes the content of the large text pane in the window Alarm Log Details Long Texts See Alarm Log Details window on page66 Show Includes Incident Fields Incident data Show Callouts Show Sum_ Includes Sum Log Time Groups Log Times Insert page Automatically inserts page break before each separate Incident break Sort Order Select sort order Printer Select Printer Name Note You can also print the Report at a later time from the Report Queue ae He Select Global Unit Type to filter the list of e mail recipients e mai Recipient To attach the Report as a PDF file to an e mail select the recipient e mail Note The Global Unit recipient must have an e mail address to be on the list Subject e Provide a subject as you want it to appear in the subject line in the e mail mail File Name _ Type the file name as you want it to appear on the attached Report in the e e mail mail The Report is automatically sent as soon as it has been generated Comment Enter a brief Comment Innovative Business Software A S Report Types 159 Templates Button Load Save Function Loads a Report Template S
152. ver interVIEW 197 Corrective Action s The date fields must not contain identical dates For more information about completing the date fields please see page 124 Ensure that From Date is older than To Date Generate the Report again Verify that all parameters in the Report are valid Generate the Report again Limit the parameters Generate the Report again Contact Innovative Uncheck it and restart the interVIEW Client application Create anew Calendar and update the Calendars associations to Zones and Instructions Install F1 help on the server User Manual interVIEW 198 inter VIEW Disabling Windows User Account Control UAC In rare cases UAC may block alarm handling in interVIEW Windows 7 1 Stop the interVIEW Client application 2 Do one of the following m In Windows click the Start button and type UAC in the search box m Open Control Panel gt User Accounts gt User Accounts 3 Select Change settings for UAC 4 Ensure that the slider is all the way at the bottom Never notify Choose when to be notified about changes to your computer User Account Control helps prevent potentially harmful programs from making changes to your computer Tellme more about User Account Control setting Always notify Never notify me when Programs try to install software or make changes to my computer Imake changes to Windows settings Not recommended Choose this o
153. work from this Client then it is because the interVIEW Client has not been activated on the network yet Please contact the system administrator 2 Logon the interVIEW network Note The User ID is not case sensitive eg Bob and bob is the same User ID in interVIEW The password however is case sensitive eg iva and Iva are two dif ferent passwords 3 Click OK The Remote opens See The Remote on the next page User Manual interVIEW 10 interVIEW The Remote The Remote The Remote opens closes the System Menu Menu and the Alarm Handling program Alarm and also displays the Client Server status Alarm 10 12 2 IVA T101 Q 09 43 27 The Remote Menu opens closes the System Menu See The System Menu on the facing page Alarm starts stops Alarm Handling the Queue windows and the Alarm Handling win dow See Queue Windows on page29 and The Alarm handling window AHW on page36 The Alarm Counter displays the current number of Red Alarms total number of Alarms number of Operators currently handling Alarms For example 10 12 2 means that currently there are 10 Red Alarms out of a total of 12 Alarms and two Operators hand ling them D Time Windows time User ID interVIEW Client ID F Show hide Alarm Handling windows icon shows hides the Queue windows and the Alarm Handling window Padlock icon closes and exits the interVIEW Client application Innovat

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