Miele Service Certificate
Contents
1. e Loss damage or costs incurred where no fault is identified e Normal maintenance costs cleaning lubrication or external adjustments and e Any claim against you by any third party including for personal injury or damage to property 9 Repair and Replacements In most circumstances we will seek to repair your product If a repair is not possible we will seek to at our discretion replace the product old for new If your product is replaced then the MSC cover will end immediately However you will receive the full benefit of the Miele manufacturer s warranty and may elect to purchase a new MSC policy 10 In home Service In the ordinary course of a service or repair we will arrange for the service or repair to be undertaken on site if those services can be carried out effectively and safely If the service or repair are required to be undertaken at our premises or an approved repairer s premises the cost to transport the product to those premises and back to your premises are at our cost including installation M_E a IMMER BESSER 11 Transfer The rights and obligations pursuant to the MSC reside with the underlying product Should you elect to transfer ownership of the underlying product than you can transfer your MSC to the new owner of the Product at no cost to you by contacting Miele Customer Service team on 1300 464 353 No benefits will be given to anyone else unless it is transferred by contacting us 12 How to make2. Miele will pay for all courier or freight to transport the product from a consumer s residence to a repair centre and back from the repair centre to the consumers residence irrespective of the particular product and its size Miele certified repairs all repairs are completed by suitably approved Miele Service Technicians or Miele Service Partners and Miele certified spare parts all spare parts required to facilitate a repair are genuine new Miele spare parts Miele do not use reconditioned or used components 5 Miele This MSC is issued to you by Miele Australia Pty Ltd ABN 96 005 635 398 Miele Business address 1 Gilbert Park Drive Knoxfield Victoria 3180 Telephone number 1300 464 353 Email address msc miele com au A MSC is not an insurance policy nor is Miele an insurer 6 MSC Coverage This MSC period commences on the date of expiry of the Miele manufacturer warranty and is valid for the period detailed on the MSC covering letter As well as the benefits listed in section 4 this MSC provides the peace of mind certainty and convenience of having the whole repair replacement process managed for you in respect of any Mechanical or Electrical Faults including ordinary wear and tear If the Product breaks down as a result of a Mechanical and Electrical Failure within the term of this MSC and is not a failure of a type excluded under this MSC we will ensure the Product is repaired or replaced in accordance with this M
3. Miele Service Certificate 1 MSC Terms Wording Please read the enclosed conditions carefully as they govern your entitlement application and the facilitation of the Miele Service Certificate MSC The enclosed conditions should be read in conjunction with the Miele Terms and Conditions of Sale available at www miele com au or via contacting Miele s Customer Service team on 1300 464 353 2 Miele Service Certificate This MSC has been designed by Miele to provide you with additional features benefits and protections which are above and beyond those already existing by operation of the consumer guarantees provisions of the Australian Consumer Law ACL In purchasing the MSC you are purchasing the rights and benefits that are additional to the rights you have under the ACL 3 Your rights under the Australian Consumer Law Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amoun to a major failure 4 Feature and Benefits of the Miele Service Certificate The additional features benefits and protections that you are afforded by the MSC include bu are not limited to Peace of mind Certainty and the conven
4. SC without you having to make an assessment as to your rights 7 Cooling off period You may cancel this MSC at any stage within the first 30 days of purchase for a full refund less 50 commensurate for the Miele CareCollection voucher issued at the time of purchase The MSC may not be cancelled at any other stage of coverage 8 Important Exclusions Without limiting other rights and remedies that may be available to you under law in relation to the goods and services to which this MSC relates the following exclusions are not covered in your plan e Cosmetic damage such as dents and scratches which do not affect the ordinary operation of the product e Consumables items used within the product such as batteries filters dust bags or globes e Repair modification or tampering of the product e Damage through misuse including failure to maintain service or use with proper care neglect or accidental damage e Damage caused by wilful negligent or dishonest act or omission vermin or insects damage e Use for a purpose for which the product was not sold or designed and use other than in accordance with the instruction manual e Use or operation after a defect has occurred or been discovered e Damage through exposure to chemicals dusts residues excessive voltage heat atmospheric conditions or other forces or environmental factors howsoever outside Miele s control e Repairs that have been completed independent of Miele
5. a Claim Conduct a basic check of the product i e to establish if it is appropriately connected It is also a good idea to check the Miele user manual If the problem persists follow our simple claims process Notify Miele who will arrange at no cost to you a repair or service call 1300 464 353 or e mail msc miele com au Provide and make available the MSC Covering Letter or a copy of the purchase receipt to show that the MSC applies to the product at the date of the claim 13 False or exaggerated claims We may refuse to action a claim under this MSC or reduce the benefits available to you in respect of the claim if in our reasonable opinion you make any misrepresentation commit any fraudulent or dishonest act or omission or seek to falsely a claim 14 User generated data Please ensure that you have made a copy of any data saved on your product as the service repair or replacement of your product may result in the loss of any user generated data User generated data includes personalised programs and setting stored in an appliances 15 How to make a Complaint We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided To notify us of these issues please collect all the relevant information on your query and direct it to The Complaints Officer Miele Australia Pty Ltd 1 Gilbert Park Drive Knoxfield VIC 3180 16 Privacy Miele will
6. collect and deal with the personal information including name address telephone contact or personal details only in accordance with Miele s Privacy Policy the Privacy Act 1988 Cth and Privacy Amendment Enhancing Privacy Protection Act 2012 Cth A copy of the Privacy Policy is available from Miele or www miele com au or via contacting Miele Customer Service team on 1300 464 353 Miele may disclose personal information to its related companies and to organisations which provide services including delivery services to Miele or which assist Miele in providing services including repair warranty services to its customers 17 Governing Law This agreement is subject to the laws of the State of Victoria Australia and the parties submit to the exclusive jurisdiction of the Courts of that State 18 Definitions Manufacturer s Warranty means the voluntary or express warranty for parts and labour provided by Miele the manufacturer of the Product Miele means Miele Australia Pty Limited ABN 96 005 635 398 1 Gilbert Park Drive Knoxfield Victoria 3180 telephone 1300 734 687 Product means any Miele branded appliance that you purchase that is that is supported by Miele that is a domestic product such as a piece of electrical equipment or major appliance designed and used by you for domestic or personal purposes only as described in the original purchase receipt and or tax invoice Product fault or failure means a sudden and unfo
7. ele Center and Office Perth 205 207 Stirling Highway Claremont WA 6010 Miele Center South Melbourne 206 210 Coventry Street South Melbourne VIC 3205 Miele Center and Office Brisbane 39 Harvey Street North Eagle Farm QLD 4009 M_E a IMMER BESSER
8. ience of having the entire repair replacemen process managed on your behalf in respect of certain types of product faults without the need to have to make an assessment as to your rights pursuant to the ACL Wear and tear coverage for faults breakdowns resulting from ordinary wear and tear If the Product breaks down as a result of ordinary wear and tear we will make sure the Product is repaired or replaced New for old where a product is to be replaced it will be replaced with an equivalent or superior new product Cash payment where a product replacement is not viable a cash payment equivalent to the purchase price will be made to you Installation and Removal where a product replacement is completed we will meet all costs associated with removal and environmentally friendly disposal of the defective product as well as installation costs associated with the replacement product CareCollection Voucher 50 Miele CareCollection voucher with every MSC purchase not redeemable for cash Voucher redeemable via Miele s Online Shop www mieleshop com au Laundry reimbursement for a washing machine or washer dryer Miele will pay 150 00 for dry cleaning services where a product is out of service for 5 consecutive days Food Spoilage for a refrigerator or fridge freezer will pay 300 for food spoilage caused by any mechanical or electrical fault including ordinary wear and tear Courier transportation
9. reseen breakdown of the Product arising from a mechanical or electrical fault including any failure arising from wear and tear but does not include i a fault brought to your attention before you purchased the Product or ii faults caused by a negligence accidental or deliberate misuse or unauthorised alterations b failure to follow the manufacturer s instructions for usage installation operation or maintenance c external sources including electrical interference power surges and voltage fluctuations d infestations of vermin pests or insects e acts of God or man made catastrophes or f external water damage rust or corrosion Repair repairing means to restore a Miele product to sound working order after product fault or failure We us our refers to Miele or any authorised agent of Miele whose name appears on the service receipt and or tax invoice for your Product and your MSC You your means the person or persons named as the purchaser on the original purchase receipt and or tax invoice for your Product and your MSC Miele Australia Pty Ltd ACN 005 635 398 ABN 96 005 635 398 www miele com au Head Office 1 Gilbert Park Drive Knoxfield VIC 3180 Telephone 1300 4 MIELE 1300 464 353 Miele Center Knoxfield 1 Gilbert Park Drive Knoxfield VIC 3180 Miele Center Sydney 3 Skyline Place Frenchs Forest NSW 2086 TRP MI 5288 Miele Center and Office Adelaide 83 85 Sir Donald Bradman Drive Hilton SA 5033 Mi
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