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1. 4 User 1 and User 2 prompts are not erased 0 1 1 POSITION8 0 1 2 system reset setting 0 lt 1 3 all data and parameters are cleared O gt 1 4 Information 15 Information oO AA OUO N 0 0 e A OUO N 0 oOo o o o e e e A O N a A O N Oo AA O N Printed in Japan POSITION 10 Auto Configuration for AA setting mailboxes are created and time and date are set POSITION 11 Auto Configuration for VM setting mailboxes are created and time and date are set POSITION 12 System Prompts setting factory recorded English prompts Note These prompts cannot be modified POSITION 13 User 1 Prompts setting factory recorded prompts such as Spanish or French or not recorded Note e You can modify or record these prompts POSITION 14 User 2 Prompts setting not recorded Note e You can record these prompts PSQX2147ZA KK0800CM0
2. Procedure Part 3 things the Message Manager should do 13 Procedure Part 3 things the Message Manager should do Note e Press 2 to keep the current recording return to Step 6 b e Press 1 to record a new prompt Note e Press 2 to erase the current recording return to Step 6 b e Press 3 to turn off the specified prompt return to Step 6 b f Record the prompt at the tone and press 1 g Press 2 to accept the prompt Note e Press 1 to review the prompt e Press 3 to erase the prompt and try again e Press 4 to add a message e Press to erase the prompt and return to Step 6 b h Record other prompts by repeating Steps 6 b through 6 g 5 This completes Part 3 of the setup procedure 14 Procedure Part 3 things the Message Manager should do Information FIG 1 System Connection of VPS and PBX example KX TA series PBX gt JACKO6 O JACK05 JACK04 JACKO3 JACKO2 KX TVP50 DIP gt VPS Switch APT with display PORT 1 L3 PORT 2 amp f p 4 f 4 gt JACKOS m lt LED FIG 2 VPS DIP switch positions and their functions 0 lt 1 1 POSITION 0 0 1 2 normal setting 0 lt 1 3 always return to this position 0 4 1 4 0 gt i 1 POSITION 5 0 1 2 system reset setting Q 1 3 all data and parameters are cleared but Q0 lt
3. PC for 2 reasons 1 To read the Installation Manual which is on the enclosed CD ROM and 2 to program the VPS for advanced features such as Custom Service Caller ID services System Group Distribution Lists Fax Management Holiday Services Department Dialling and much more Introduction Terms Used in This Manual Here are the important terms used in this manual AA APT Auto Forwarding beeper Caller ID COS DIL DIP switch GDM I M Intercom Paging LCS MWL PBX PC Port Services Automated Attendant see Port Services Analogue Proprietary Telephone To program the PBX we recommend you connect a display APT to JACK 01 of the PBX allows unretrieved messages to be copied or forwarded to another mailbox wireless beeper pager You can be notified by beeper pager when you have messages You can also be notified by telephone Please see the S G for details number identification of the party that originated the call For this feature to operate your PBX must be equipped with the Caller ID option Class of Service Each subscriber is assigned a COS COS 1 by default COS defines the restrictions on the subscriber such as New Message Retention Time or the features she can use such as Message Notification Direct In Line this is a PBX term One exchange line rings one extension directly consists of 4 binary switches see FIG 1 on page 15 Sixteen
4. Program 408 410 Flexible Ringing Assignment Day Night Lunch specify the operator extension jack System Program 41 1 413 Delayed Ringing Assignment Day Night Lunch put 5 s 10 s 15 s delay on the VPS jack s JACK 07 or JACKs 07 amp 08 In this situation the operator extensions will ring If it is not answered by the delay time the VPS will take the call 6 Exit System Programming II Set up a mailbox for each subscriber of the VPS 1 Put the VPS DIP switch in position 5 see FIG 2 on page 15 This setting after powering up will completely reset the VPS all messages all data and all parameters will be cleared Be sure this is OK to do Note e The system clock will not be affected and also User 1 and User 2 Prompts will not be erased 2 Plug in the power to the VPS The power LED should be on 3 After about 1 5 min the power LED will start to flash 4 After about 2 min the flashing should stop and the LED should stay fully lit This completes system reset If the LED continues to flash something is wrong Check all your cables see FIG 1 again as well power off and on the PBX and start again from II Step 1 Power off the VPS If you want to set all VPS ports for AA Service described on page 5 put the DIP switch in position 10 see FIG 2 If you want to set all VPS ports for VM Service described on page 5 put the DIP switch in position 11 see FIG 2 Powe
5. you want will be activated Confirm this by calling the system This completes basic installation Proceed to Procedure Part 2 Procedure Part 1 basic installation Procedure Part 2 things the System Manager should do The System Manager should execute some tasks to better initialise the VPS 1 First learn how to enter the System Manager s mailbox It is simple Call the VPS from any extension SLT or APT and dial 6 999 You will hear this guidance Main Menu of System Manager s Service You have number new message s To receive the message press 1 To deliver a message press 2 To customise your mailbox press 3 To check the mailbox distribution press 4 For a system report press 5 For other features press 6 To end this call press x 2 Assign a COS number 1 through 62 for each subscriber By default each subscriber is COS 1 Many capabilities for each subscriber are defined by the COS number Many subscribers can be placed in the same COS but some subscribers for example who need extra recording space would need to be in a separate COS To change a subscriber s COS assignments and other mailbox settings go to the Main Menu of System Manager s Service a press 6 for other features b press 1 for mailbox setup c press 1 for assign or edit d dial the mailbox number e press 2 to accept the entry f as each parameter is played you can change it or acce
6. Panasonic Voice Processing System Getting Started Model No KX TVP50 This manual will help you perform basic setup of the KX TVP50 with the KX TA Advanced Hybrid System without a personal computer Contents INMOGUCHON sca haerehoe cab ae E aaa 2 Terms Used in This Manual ccceeeeesseseeeeeeeeeeeeeeeees 3 What is AA Automated Attendant Service 0 5 What is VM Voice Mail Service eccsceeeeeeeeeeeeeeeees 5 What You ANC CG sce hek heh bib ebebebehebe heh ts henahebeheeben 6 Procedure Part 1 basic installation eee 6 Procedure Part 2 things the System Manager should do 008 9 Procedure Part 3 things the Message Manager should do 12 Information 0 eeceeccecceeceecceccecceeececceeeuccueeceeceecaueceeceeseeeaes 15 Introduction 2 Welcome to the world of the Panasonic Voice Processing System VPS We are confident it will provide for your home or business many years of good service For basic VPS functions the VPS is easy to install This manual will help you get started You do not need a PC You can even activate Live Call Screening and Two Way Recording into Voice Mail without PC programming please see the Installation Manual and Operating Instructions User Manual of the KX TA Advanced Hybrid System for details However later to get the most out of your investment we strongly recommend that you use a
7. combinations are possible Each combination is called a position and is numbered several positions are listed in FIG 2 on page 15 This DIP switch helps you configure the VPS General Delivery Mailbox this is mostly intended for callers who use a rotary telephone and so cannot enter touchtone signals Installation Manual A copy of this is on the CD ROM It is a complete guide to setting up the VPS audio paging through the PBX s paging system Live Call Screening This is an exclusive Panasonic feature Using an APT you can monitor incoming calls like a TAM telephone answering machine and intercept them if required Message Waiting Lamp The MWL on your APT will light up when you have a message a KX TA Advanced Hybrid System PBX stands for Private Branch Exchange Personal Computer Not needed for the procedures described in this manual for greeting and guiding outside callers There are 4 Port Services 1 Custom Service interactive menus for callers 2 AA Service described on page 5 3 VM Service described on page 5 4 Interview Service Q amp A for callers This manual only explains how you can set up the VPS for AA Service and VM Service Terms Used in This Manual 3 Terms Used in This Manual power LED prompt S G SLT subscriber light emitting diode The VPS has a red LED on the front panel and it is an important system status indicator When it is on and not blinking th
8. e VPS is in the normal operating mode a greeting or remark which is played by the VPS to help verbally guide callers and subscribers Prompts are recorded at the factory or can be recorded by the Message Manager Subscriber s Guide Each subscriber should get a copy of this A copy of the S G is on the CD ROM The S G explains all the important functions that the subscriber can program and use single line telephone This is any regular tone type telephone The main disadvantage of an SLT is that normally it does not have a MWL So we recommend an APT with MWL for each subscriber the VPS can hold messages for 30 subscribers A subscriber is an owner of a mailbox Two Way Recording into Voice Mail VM VPS You can record conversations into your mailbox or a specified mailbox for future reference Voice Mail see Port Services Voice Processing System 4 Terms Used in This Manual What is AA Automated Attendant Service 1 The outside caller is greeted see Note below and then asked to enter a PBX extension number usually 3 digits in the case of the KX TA Advanced Hybrid System Please enter your person s extension To enter by name press the hash sign and 1 Note e This message is played 3 times If the caller does nothing the call goes to the operator and then finally the General Delivery Mailbox Welcome to General Delivery Mailbox Please leave a message at the tone 2 The VPS will ring the
9. extension If there is no answer the caller will hear this Sorry no one is available to answer the call To leave a message press 1 To call the operator press 0 To enter another extension press x The VPS also takes appropriate action when the called extension is busy What is VM Voice Mail Service The outside caller is greeted see Note below and then asked to enter a mailbox number by default 3 digits Please enter your person s mailbox number To enter by name press the hash sign and 1 Note e This message is played 3 times If the caller does nothing the call goes to the operator and then finally the General Delivery Mailbox Welcome to the General Delivery Mailbox Please leave a message at the tone If many outside parties call from a rotary telephone the GDM should be checked daily by the Message Manager and he should forward GDM messages to the right subscribers see Procedure Part 3 Note The greetings are 248 Good afternoon or 249 Good evening or 250 Good morning and 819 Welcome to the Voice Processing System You can change these greetings please see Procedure Part 3 What is AA Automated Attendant Service What is VM Voice Mail Service 5 What You Need The components you need are shown in FIG 1 on page 15 The APT is required to program the PBX To set the DIP switch you will need something long sharp and hard such as a straightened ou
10. g press 2 732 To review press 1 603 To accept press 2 678 To erase and try again press 3 614 To add press 4 677 To erase and exit press x 697 To make this message private press 1 392 Otherwise press 2 531 Thank you for calling VM prompts 413 Please enter your person s mailbox number AA prompts 412 Please enter your person s extension 825 You have a call 502 Sorry no one is available to answer the call 695 To leave a message press 1 672 To enter another extension press 510 Sorry this line is busy 276 f you would like to hold press 1 622 To cancel holding press 2 now otherwise I ll try your party again 4 To change a prompt do the following 1 Access the Main Menu of Message Manager s Service 2 Press 5 to modify messages 3 4 5 To change specified prompts go to Step 6 To change several prompts in a row please see Appendix D6 RECORDING MESSAGES in the I M 6 To change specified prompts a Press 1 b Enter the prompt number c The VPS plays the entered prompt number Press 1 to change the prompt If a prompt has not yet been recorded go to Step 6 f Press 6 to modify user prompts Press 1 to change User 1 Prompts or press 2 to change User 2 Prompts a gt Note e Press 2 to return to Step 6 b e Press 3 to turn off the specified prompt d The VPS plays the current recording Press 1 to change the prompt
11. pt it these are the guidances that you will hear Owner s name is not recorded Owner s extension is extension number No letters have been specified Class of service number is number Interview mailbox number is not assigned All calls transfer to mailbox disabled t This is the Dial by Name feature If you specify the first 3 or 4 letters of the subscriber s last name callers can reach his mailbox by dialling keys on the telephone keypad For Q use key 7 For Z use key 9 COS assignment is the fourth parameter from the top Procedure Part 2 things the System Manager should do 9 Procedure Part 2 things the System Manager should do 3 For each COS number in use adjust parameters as needed To change parameters go to the Main Menu of System Manager s Service a press 6 other features b press 2 to set Class of Service c dial the COS number 1 through 62 d as each parameter is played you can change it or accept it these are the guidances that you will hear Parameter peau Range COS 1 Personal greeting length is time 16s 8 60 steps of 4 s New message retention time is day 14 days 1 30 days Saved message retention time is day 5days 1 30 days unlimited Message length is time 3min 1 6 min aie number of messages per mailbox is 10 5 100 Fr message time available per mailbox is oe 5 100 min Message ret
12. r features 2 press 1 for mailbox setup 3 press 3 for resetting password 4 dial the mailbox number 5 press 1 to delete the password 6 This completes Part 2 of the setup procedure Procedure Part 2 things the System Manager should do 17 Procedure Part 3 things the Message Manager should do As mentioned earlier the Message Manager should check the GDM Mailbox 998 daily and transfer messages to the right subscribers Here is the procedure 1 Learn how to enter the Message Manager s mailbox It is simple Call the VPS from any extension SLT or APT and dial 6 998 You might hear something like this Main Menu of Message Manager s Service You have one new message To transfer general delivery mailbox messages press 1 To set up message waiting notification press 2 To customise your mailbox press 3 To set the clock press 4 To modify message press 5 To end this call press x 2 Press 1 and follow the prompts 3 Another task for the Message Manager is to record voice prompts There are over 800 voice prompts all listed in the I M and they come in 3 types 1 System Prompts in English cannot be modified 2 User 1 Prompts not recorded can be recorded by the Message Manager 3 User 2 Prompts not recorded can be recorded by the Message Manager However even if you use User 1 or 2 prompts in many cases it is not necessary to record all the voice promp
13. r on the VPS and wait about 3 5 min This completes the creation of a mailbox for each extension Extn 201 s mailbox number is 201 Extn 202 s mailbox number is 202 Extn 203 s mailbox Procedure Part 1 basic installation 7 Procedure Part 1 basic installation 8 9 10 number is 203 etc There is no mailbox 207 and perhaps no mailbox 208 Restore the DIP switch to position 0 see FIG 2 Check the system Pick up Extn 201 and call the VPS Extn 207 You should hear You have zero new messages To receive the message press 1 To deliver a message press 2 To check the mailbox distribution press 3 For automated attendant status press 4 For mailbox management press 5 For other features press 6 To end this call press x If you do not hear this something is wrong Try again from II Step 1 III Select System User 1 User 2 Prompts 1 N O Oo FS Please see Procedure Part 3 Step 3 for a brief explanation of VPS voice prompts and decide what prompts you want to use Then follow the steps below Power off the VPS If you want to use System Prompts set the DIP switch to position 12 see FIG 2 If you want to use User 1 Prompts set the DIP switch to position 13 see FIG 2 If you want to use User 2 Prompts set the DIP switch to position 14 see FIG 2 Power on the VPS and wait about 3 5 min Restore the DIP switch to position 0 see FIG 2 The prompts
14. rieval order is LIFO LIFO FIFO Message scanning with information is disabled enabled disabled Play system prompt after personal greeting disabled enabled disabled Use call waiting on busy signal disabled enabled disabled Message cancel for live call screening enabled enabled disabled Direct mailbox access enabled enabled disabled Intercom paging group number is number 1 1 9 Prompt mode is user 1 system user1 user2 Maximum number of caller IDs for caller name 30 0 30 announce is number Personal greeting for caller ID enabled enabled disabled Caller ID screen enabled enabled disabled Message notification disabled enabled disabled External message delivery disabled enabled disabled Auto forwarding disabled enabled disabled CAUTION e The default value for New Message Retention Time is 14 days If some subscribers cannot check their mailboxes within this time their COS setting should be changed maximum 30 days 10 Procedure Part 2 things the System Manager should do Procedure Part 2 things the System Manager should do 4 To keep a record of COS assignments we recommend that you use a spreadsheet to organise your settings For example you could create columns for parameters and rows for COS numbers 5 If asubscriber forgets her password the System Manager can delete it so that the subscriber can select a new one To delete a password go to the Main Menu of System Manager s Service 1 press 6 for othe
15. t paper clip or a pen You should also have the Installation Manual and Operating Instructions User Manual for the PBX It is expected that you know how to program the PBX from the APT The manual you are holding covers basic installation with the Panasonic KX TA series PBX For installation with a Panasonic KX TD series PBX please see the Installation Manual on the enclosed CD ROM Follow the procedure called Quick Setup as described in the Installation Manual Please decide if you want AA Service or VM Service Your selection will be needed in Procedure Part 1 In Procedure Part 3 you will learn how to change greetings voice prompts Procedure Part 1 basic installation In this part you will I prepare the PBX II set up a mailbox for each subscriber of the VPS and III select System User 1 User 2 Prompts To begin with both the VPS and PBX must not be powered Their power LEDs should be off I Prepare the PBX 1 Connect PORT 1 of the VPS to JACK 07 of the PBX with 4 conductor cable If desired connect PORT 2 of the VPS to JACK 08 of the PBX Please see FIG 1 Utilisation of both ports is suggested if you expect a high traffic of callers If you use JACK 08 a mailbox for Extn 208 will not be created Of course no mailbox will ever be created for Extn 207 2 Connect an APT to JACK 01 and turn on the PBX Confirm that the time and date are correct this is important because this information will be
16. transmitted to the VPS at a later stage If the time and date are not correct make corrections with System Program 000 Date and Time Setting 3 If you want to change the PBX extension numbering plan change it now with System Program 009 Extension Number Assignment By default JACK 01 Extn 201 JACK 02 Exin 202 JACK 03 Extn 203 JACK 04 Extn 204 JACK 05 Extn 205 JACK 06 Extn 206 etC However you can change these assignments to fit your needs For example JACK 01 can be set to Extn 401 if you like 6 What You Need Procedure Part 1 basic installation Procedure Part 1 basic installation 4 From the APT use System Program 130 Voice Mail 1 APT Port for KX TVP50 to enable APT integration on PBX jack s JACK 07 or JACKs 07 amp 08 Follow the instructions in the PBX Installation Manual If System Program 130 does not appear then your PBX has old software APT integration is not possible you need to upgrade your PBX software please contact your dealer or service centre FOR IMMEDIATE VPS RESPONSE FOR INCOMING CALLS PROGRAM THE PBX AS FOLLOWS System Program 414 416 Exchange Line Mode Day Night Lunch DIL on the VPS jack s JACK 07 or JACKs 07 amp 08 In this case calls from the outside will go directly to the VPS and the VPS will respond quickly FOR OPERATOR BACKUP MODE FOR INCOMING CALLS PROGRAM THE PBX AS FOLLOWS System Program 414 416 Normal System
17. ts recording over 800 voice prompts is a big undertaking When an external party calls AA service or VM service she only hears some of the following prompts Therefore it is necessary only to record or modify these prompts Please change prompts as needed for your application For example prompt no 819 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 minutes J prompt number Prompts common to VM and AA services 248 Good afternoon announced from noon to 6PM 249 Good evening announced from 6PM to 3AM 250 Good morning announced from 3AM to noon 819 Welcome to the Voice Processing System 674 To enter by name press the hash sign and 1 132 Enter the first 3 or 4 letters of the person s last name 198 For Q press 7 199 For Z press 9 505 Sorry there are no more matching names 513 Sorry this name cannot be found 277 Incorrect entry 274 If you are using a rotary telephone stay on the line 618 To call the operator press 0 49 Calling the operator 417 Please wait a moment 12 Procedure Part 3 things the Message Manager should do Procedure Part 3 things the Message Manager should do 818 Welcome to the general delivery mailbox 416 Please leave a message at the tone 668 To end recording hang up or press 1 for more features 702 To pause and restart recordin

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