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KeyAdvantage User Manual

1. En 58 Database Maintenance NAA 60 Backing Up KeyAdvantage Data essen enne nnn nnns 60 Archiving KeyAdvantage Data esee eene enne nnn nnne 61 Unarchiving KeyAdvantage Data essen nnns 62 Purging Vehicle Inventory Data eese enne nnne enn 63 Restoring the Entire Database eese nnne nnn nnns 64 Troubleshooting 66 Device Programming Errors u s 66 Device Diagnostics uma NG toned AAA nina dud din d 66 KeyBox KeyPad Connection Errors esee eene nnns 66 KeyAdvantage Software Error Messages eene nnns 67 KeyPad Troubleshooting eese enne nnne nnne nnn nnne nnne 67 KeyPad Error Messages 11 1110 anna EDER nennen nenatis inan nnne neni nnns 68 pori US 70 Preface 1 Preface This manual includes an overview of KeyAdvantage products and detailed instructions explaining how to log on to KeyAdvantage how to create and assign users key holders and key holder groups and e how to use KeyPads KeyBoxes and KeyAdvantage data There is also information describing how to contact technical support if you have questions or concerns To use this document effectively you should have the following minimum qualifications a basic knowledge of the MS Windows operating system and
2. Jim Baker supraauto com Michael Stevens supraauto com All Schedules for this Report Description Frequency Sort Option Set the report options Enter a description for the report oN OO 9 Enter a valid e mail address and click OK To remove a recipient from the distribution list do the following 1 Highlight the e mail address click the Remove button and click Yes to confirm 2 Select the frequency from the dropdown list The report can be distributed daily weekly or monthly Daily Contains access activity for the previous day For example a report run on May 20 would contain data from May 19 Weekly Contains access activity for the previous seven days For example a report run on May 20 would contain data from May 13 through May 19 Monthly Contains access activity for the previous month For example a report run on May 20 would contain data from April 20 through May 19 3 If you schedule the report to be delivered weekly or monthly select the day or date from the dropdown list that you want the report run and distributed Select the time for the report to be generated and distributed 5 Click Save 6 To view any errors from scheduled reports click the View Error Log button Select the report format Standard report RTF format Microsoft Excel or Both Click Add in the Recipient box to add a recipient to the distribution list Chapter5 60 Database Mai
3. Chapter 1 14 Introduction Programming the KeyBox When the KeyBox is connected to the KeyAdvantage software by means of the programming base the programming in the KeyBox can be read diagnosed and changed KeyBox Assignments All KeyAdvantage KeyBoxes are programmed with an owner system code that cannot be changed Every customer has a unique owner system code to prevent unauthorized access During system configuration the customer determines whether they will be assigning KeyBoxes to dealerships and or departments Establishing departments is a Supra configuration function and cannot be performed by the dealership administrator e f KeyBox assignments are available each KeyBox can be programmed to allow access only by key holders within a dealership group a single dealership specific departments within a dealership or group of dealerships For example you may allow some key holders access to the New and Used car sales KeyBoxes at one dealership and another group of key holders access to KeyBoxes assigned to the Service department for several dealerships e f KeyBox assignments are being used when inventory is ordered from Supra the KeyBoxes are programmed to dealership groups dealerships and departments so that the administrator can control which groups of key holders can access which KeyBoxes e The dealership group code dealership code and department code can also be programmed by the dealership using the programmi
4. esee rra 32 KeyAdvantage Software Toolbars esee eese rra 33 Importing KeyAdvantage Inventory esee 34 Creating Key Holder Groups seeeseeeeeeeeeeenen nennen nennen nennen nnne nennen 34 Creating Users and Key Holders eene eene 35 Assigning Key Holders to Groups eese enne nennen rnnt 38 Assigning KeyPads to Key Holders eese 39 Viewing Change History eese nnne enne nnne nn nennen nnne nnn nnn nnns 40 Entering Vehicle Information esee eene nennen nnne ELLE 41 Importing Vehicle Information eene rn 42 Assigning KeyTags to Vehicles essent 43 Unassigning KeyTags from Vehicles scener 4d Using KeyPads and KeyBoxes esses 46 Checking Out KeyPads ccccccccesseneneeeeeesseneeeseneeeeeeesacenseeseeesueneeesnseneeseeeesuseeeesnsaneeeeees 46 Checking In Key EE 47 Modifying Key DEE 47 Diagnosing KeyPa asus a ae 48 Flashing KeyPads 12 derer NG ABAKADA 51 Importing Bu 51 Flashing KeyPads a a ea sil BANA et RR ie i dala 51 Modifying KeyBoxaes anak ngani ii ei 52 Programming KeyBoxes aai LEE iii 53 Reading Key BOXES 5552 edeanedvudveueevanerveanuery 53 Diagnosing KeyBoxXesS icon ii ia 54 REDONIS maana NENENG DAA 58 Scheduling Reports for Automatic Distribution
5. Click the View Activity Record button to view KeyBox activity Click the Modify Current Record button to modify the KeyBox Select the dropdown list under Status to change the KeyBox status to Active Inactive or Lost Change or add notes about the KeyBox in the Notes fields Click Save o ND O FON 53 KeyAdvantage User Manual Programming KeyBoxes To change the settings in a KeyBox do the following 1 Place the KeyBox in the programming base 2 Click KeyBox gt Program KeyBoxes The Display KeyBoxes window displays as shown in Figure 31 Figure 31 Program KeyBoxes window KeyAdvantage gt Program KeyBoxes gt Supra Ioj xl KeyBox Information KeyBox Assignment Serial Number Status Battery Status El 47 Supra Auto Group B 47 National Auto Group ei New W Used General Sales Service 7 Body 17 Rental GC CT Smith Ford 80007732 facive y Note 1 Note 2 Lockout List Available KeyPads Lockout KeyPads 71000132 71000171 71000212 O New O Used O General Sales L Service L Body O Rental Next KeyBox Cancel Close 3 The current settings in the KeyBox display You can change the following settings in a KeyBox Status of the KeyBox There are two statuses for a KeyBox Active and Inactive Use Active for KeyBoxes that are currently in use and Inactive for KeyBoxes that are not in use Notes Add or edit KeyBox notes Lockout list Add or change the Key
6. Display KeyPad battery status o Update Used to enter a manual update code when the KeyPad cannot be checked out using the KeyAdvantage programming base Chapter 1 8 Introduction cO Backspace Backlight e Press to backspace erase an incorrect number entered Press and hold for 1 second to toggle the backlight on or off while the KeyPad is powered on The backlight turns off when the KeyPad times out and powers down 8 2t Up Down Scroll Buttons The scroll Up Down buttons may be used to view additional information in the Read KeyBox View Last Read Box Error Codes User Information menus and purpose codes Audio Feedback Audio tones are used by the KeyPad to indicate the status of an operation They indicate when an operation has been performed successfully and help determine the cause of an unsuccessful operation There are nine audio tones generated by the KeyPad Tone Explanation 1 short beep A button on KeyPad has been pressed 2 short beeps A successful keystroke sequence has been entered 4 short beeps Operation complete 1 buzz Wrong number of digits or wrong code entered or operation is not allowed 2 short beeps repeated KeyPad is searching for KeyBox 1 short beep repeated KeyPad is communicating with KeyBox Silence Communication between KeyPad and KeyBox interrupted 2 short buzzes KeyPad batteries are low 3 short buzzes KeyPad has been disabled Visual Feedback If an error occurs a problem t
7. e Change the KeyPad status Only a KeyPad in Active status can be checked out and used to access KeyBoxes KeyPads in Inactive or Lost status cannot be checked out e Check the battery level in the KeyPad Change the Notes information in the KeyPad See Modifying KeyBoxes on page 48 for details on modifying KeyPads Check Out KeyPad KeyPads are checked out at the beginning of the key holder s shift and are updated only for that day When a KeyPad is not checked out by a valid user the KeyPad cannot access a KeyBox KeyPads are checked out using the KeyAdvantage programming base During the checkout process e The KeyPad assumes the permissions of the key holder as set up in the KeyAdvantage system software If the KeyPad was not checked in at the end of the previous user s shift the KeyAdvantage software checks in the KeyPad and uploads the previous key holder s access activity before checking out the KeyPad to the new user See Checking Out KeyPads on page 47 for details on checking out KeyPads Check In KeyPad KeyPads are checked in at the end of the user s shift During the check in process The KeyPad uploads all access activity and KeyBox read information that occurred during the shift e The KeyPad expires regardless of the end of shift time profile of the key holder See Checking In KeyPads on page 48 for details on checking in KeyPads Diagnose KeyPad The Diagnose KeyPad function is used to vi
8. 6 Click Yes to confirm archiving the records prior to the specified time period A successful status message is displayed when the archive is complete To schedule automatic archiving do the following 1 Click Administrator gt Database Maintenance 2 Click Archive Data The Archive Data window displays as shown in Figure 42 Figure 42 Archive data loj x Automatic Scheduling IV Archive data every Months Archive Period Data prior to Date 7 41142004 z key Advantage gt Archive Data Data older than B Months Archive Close Enter your KeyAdvantage password Check the Automatic Scheduling box Specify in months how often the system should perform the automatic archive In the Archive Period section specify the number of months of data to archive Click Archive 8 Click Yes to confirm archiving the records prior to the specified time period Nod sw To discontinue automatic archiving follow steps 1 to 3 above then deselect the Automatic Scheduling box and click Close Unarchiving KeyAdvantage Data Use the Unarchive Data function to unarchive any data that has been archived in the KeyAdvantage system You can unarchive data from the last six months or by a specific date To unarchive data do the following 1 Click Administrator gt Database Maintenance 2 Click Unarchive Data 3 Enter your KeyAdvantage password 4 Choose whether to unarchive all data less than six months o
9. Each time the KeyPad is checked in its access information is automatically downloaded to the KeyAdvantage system software and can be viewed through reports and other software screens If a KeyPad is not checked in at the end of the key holder s shift it is automatically checked in the next time it is checked out Purpose Codes e Adealership may require that a key holder specify the purpose of accessing the vehicle keys each time the KeyBox is opened If purpose codes are required a key holder cannot obtain the vehicle keys until they have selected a purpose code on the KeyPad The Night Removal purpose code also allows a KeyPad to open multiple KeyBoxes without having to enter a PIN code each time This is useful for dealerships that remove the vehicle keys from the KeyBoxes each night After the user enters their PIN code to access a KeyBox if the system requires a purpose code the first purpose code is displayed The up and down arrow buttons 8 2 are used to scroll through the list The user must press Enter when the desired purpose code is displayed Scrolling through purpose codes is bidirectional and wraps around The KeyPad can contain up to 10 unique purpose codes The first seven purpose codes are preset by Supra The remaining three purpose codes are customer configurable The first 7 purpose codes are 0 Sales Demo 4 Body Shop 1 Service 5 Aftermarket 2 PDI 6 Overnight 3 Night Removal Reports
10. about user profiles and permissions The status of any KeyAdvantage user can be changed to disallow them from using the system Only users with a status of Active can check out KeyPads or log into the KeyAdvantage software Users with an Inactive status cannot access the system KeyPad Controls KeyAdvantage KeyPad controls include the use of PIN codes KeyPad expiration KeyBox access limits bad PIN code lockout KeyBox access tracking audit trails and purpose codes PIN Code The most basic security feature of the KeyPad is the PIN code Accessing the vehicle keys requires the valid PIN code for the user assigned to the KeyPad be entered Ifa KeyPad is lost or stolen the KeyPad cannot access vehicle keys without the use of the PIN code e If five consecutive incorrect PIN codes are entered into the KeyPad the KeyPad shuts down for 10 minutes The PIN code is a 4 digit number There are 10 000 possible combinations of four digits KeyPad Expiration KeyPads can only be used to access KeyBoxes when checked out by a key holder The KeyPad then expires at the end of the key holder s shift fa KeyPad is not updated or is not checked out it displays KEY EXPIRED CHECK OUT KEY when it is powered on The user must check out the KeyPad using the programming base or manually update the KeyPad to use it to access KeyBoxes KeyBox Access Limit e The system administrator can limit the number of KeyBoxes a
11. manually enter the access hours and KeyBox access permissions by doing the following Enter the hours the key holder is allowed to access vehicles If the hours are the same each day of the week enter the hours in the first line and check the Apply all box Check the dealerships and departments the key holder can access Note fa new dealership department is added to your KeyAdvantage system at a later date you will need to add the new department to the KeyBox access permissions of all users needing access to the department Ifthe KeyBox access permissions are not updated in the user profiles those employees will not be able to access the new department KeyBoxes 12 If the user only needs to be able to check in and check out KeyPads you can skip the following steps and save the user record This saves the user as a key holder and does not allow the user to access any other function of the KeyAdvantage system 13 Ifthe user needs to access the KeyAdvantage software menus click the Login Permissions tab The Login Permissions tab becomes active as shown in Figure 9 36 37 KeyAdvantage User Manual Figure 9 Login permissions tab 14 15 16 17 18 KeyAdvantage Modify Users gt Supra Auto Group ISO SAOREXIK SS oI User Information User ID KeyBox Access Permissions Login Permissions Configure KeyPads A Password Confirm Password User Type Status Dealership Manager Se
12. may cause harmful interference to radio communications Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The European Union directive on electromagnetic compatibility 2004 108 EC requires non European manufacturers to designate an authorized representative in the Community Our European representative is UTC Fire amp Security B V Kelvinstraat 7 6003 DH Weert Nederland The European directive Waste Electrical and Electronic Equipment WEEE aims to minimize the impact of electrical and electronic equipment waste on the environment and human health For proper treatment recovery and recycling return the equipment marked with this symbol to your local supplier upon the purchase of equivalent new equipment or dispose of it in designated collection points ISO 9001 CE Table of Contents Chapter 1 PLOT O P M H M 1 Safety tems arid symbols ma Nka AKIN doeet e 1 o MERTT 2 KeyAdvantage Overview Uu Jaanu 2 KeyAdvantage System Controls seen 3 Software GONFOS D 3 KeyPad Controls iie eei rei ida 3 ay slqSoircP RD 5 The KeyPad 5 1 NN AALANGAN 6 Physical CharacteristiCs eror rote rae ecce ebat reitera ae rea deu rue
13. KeyBoxes The Diagnose KeyBoxes menu option displays the settings programmed into the KeyBox and provides information that is helpful in diagnosing the KeyBox To diagnose a KeyBox do the following 1 Place the KeyBox in the programming base 2 Click KeyBox gt Diagnose KeyBoxes 3 The diagnostic information displays the following e The General tab Figure 33 displays general information on the KeyBox 54 KeyAdvantage User Manual Figure 33 General tab KeyAdvantage gt Diagnose KeyBoxes gt Supra KeyBox Information Serial Number 80007732 Family Code 3 Product Code 02 Firmware Version 1 01 System Code 00007777 Manufacturing Date 03 05 2004 12 00 00 AM 4 Key Container Access Count Programming Date KeyBox RTC Date Time 03 25 2004 01 57 00 PM Lockout List Empty DO NOT REMOVE THE KEYBOX FROM PROGRAMMING BASE Family Code Product Code Firmware Version Programming Base Information Close e The KeyBox Permission tab Figure 34 shows the dealerships and departments where you can place the KeyBox Figure 34 KeyBox permission tab KeyAdvantage gt Diagnose KeyPads gt Supra r KeyBox Information Wb Supra Auto Group M National Auto Group Courtesy Chevrolet kl New yf Used General Sales M Service kl Body kl Rental kl Smith Ford New Y Used M General Sales Service kl Body Rental E m DataBase Infor
14. Press the Start C button to turn on the KeyPad 2 Press the KeyBox Information E button until the View Last Read Box menu is displayed 3 Press the Enter button to view the date and time of the KeyBox access 4 Press the Down Arrow 8 button to view the next KeyBox access record Modifying the KeyBox The KeyBox status and notes can be modified without placing the KeyBox on a programming base In addition an activity report can be generated for an individual KeyBox The Modify KeyBox menu option allows users to view the following KeyBox information Serial number e Status e Programmed date e Battery status Notes e Lockout list Current department assignment e Activity report Programming the KeyBox When the KeyBox is connected to the KeyAdvantage software by means of the programming base the programming in the KeyBox can be read diagnosed and changed Each time that the KeyBox is placed on the programming base the vehicle access audit trail in the KeyBox is uploaded to the system software After connecting the KeyBox to the system software by placing it on the programming base you can Change the KeyBox status Change the status of KeyBoxes that have been lost or damaged to nactive e Check the battery level in the KeyBox Add or delete KeyPads from the KeyBox lockout list e Change the dealership department assignments that determine where the KeyBox can be placed Add notes about the KeyBox See Mod
15. Sold Select another status for the vehicle from the dropdown list if the vehicle is not sold Place and hold the KeyTag in the programming base 5 Click Unassign The Unassign KeyTag window displays as shown in Figure 18 45 KeyAdvantage User Manual Figure 18 Unassign KeyTag m KeyAdvantage gt Unassign Keylag gt fe x Chapter3 46 Using KeyPads and KeyBoxes Chapter 3 Using KeyPads and KeyBoxes This chapter provides information on using KeyPads and KeyBoxes including checking modules in and out as well as reading modifying and diagnosing the modules Checking Out KeyPads To activate the KeyPad and program the key holder s PIN code access hours and KeyBox access permissions you need to check out the KeyPad To check out a KeyPad do the following 1 Click KeyPad gt Check Out The KeyPad Check Out window displays as shown in Figure 19 Figure 19 KeyPad check out window a keyPad Check Out E Login ID 2 Enter your login ID and PIN code 3 Click Check Out The KeyPad Check Out window displays as shown in Figure 20 Figure 20 KeyPad check out confirmation KeyPad Check Out User Name KeyPad Serial Number 71000145 Place the KeyPad upside down on the programming base 5 Once the yellow IR light on the programming base is lit press the green Start button on the KeyPad 6 Click Close If you attempt to check out a KeyPad after you have excee
16. Summary Report Summarizes how many KeyBoxes a key holder has accessed using each purpose code e Displays key holder ID and name as well as number of accesses made using each purpose code Assignment Reports There are two Assignment reports Current KeyPad Assignment and KeyPad Assignment History KeyPad Assignment Report Shows current assignment of all KeyPads that are checked out Can be configured for any or all key holders and expired or in use KeyPads Displays key holder ID and name as well as date and time of checkout and expiration KeyPad Assignment History Report Shows KeyPad assignment history within a specified date range Can be configured by any or all key holders key holder groups or KeyPad serial numbers Displays key holder ID and name as well as date and time of checkout and expiration Reconciliation Reports There are two Reconciliation reports Vehicle Key Removal and KeyTag Vehicle Key Removal Reconciliation Report e Used to confirm that all vehicle keys have been removed from KeyBoxes during nightly removal Displays vehicle dealership and department information for all KeyTags not removed using the Night Removal purpose code KeyTag Reconciliation Report Used for two functions Determining if any KeyTags are assigned to vehicles that are in Sold status and determining if there are vehicles that have no KeyTag assigned to them Can run either parameter as separate reports or combined on one
17. User Information menu is displayed 3 Press the Enter button 4 Press the Down Arrow 8 button to view the date and time of the KeyPad s validity This time is always shown in Standard Time Manual Updates ez Should you ever have problems getting your programming base to communicate with the KeyAdvantage software and are unable to check out KeyPads the KeyPads can be manually updated by entering an update code Only the KeyAdvantage System Administrator can contact Supra customer support to receive update codes and the System Administrator will be required to answer a security question before receiving update codes KeyPads that are updated by means of an update code instead of through the programming base are not assigned to a specific user and therefore do not assume their permissions There are no department restrictions Manually updated KeyPads can open all of the dealership s KeyBoxes regardless of the user s profile in the KeyAdvantage system e Manually updated KeyPads are activated until midnight of that night If you have users whose shift lasts past midnight Supra Support can generate a special update code for the KeyPad that allows the KeyPad to be active until midnight of the next day Chapter 1 10 Introduction The user name in a KeyPad that has been updated manually is blank When the KeyPad is powered on the KeyPad displays MANUAL UPDATE MODE When the KeyPad is in this mode during each KeyBox access the Ke
18. abasic knowledge of vehicle information data tracking Read these instructions and all other documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website The following conventions are used in this document Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury Chapter 1 2 Introduction Chapter 1 Introduction The KeyAdvantage System is an electronic KeyBox system designed to give auto dealerships better control over access to vehicle keys The KeyAdvantage system consists of e Electronic KeyPads which are checked out by key holders e Electronic KeyBoxes which are assigned to dealerships and departments e Electronic KeyTags which are assigned to specific vehicles e KeyAdvantage software used to track activity assign inventory and create user permissions Sr DEN A programming base which connects KeyAdvantage inventory to the KeyAdvantage software They KeyAdvantage system can
19. can be downloaded to the KeyAdvantage software by checking in the KeyPad that performed the KeyBox read The information can then be viewed as an Access report The KeyPad can store one KeyBox read at a time Use the View Last KeyBox Read menu option to view KeyBox access details from the KeyBox read See Reading KeyBoxes on page 54 for details on reading KeyBoxes KeyPad Information When a KeyPad is powered on it displays the name of the user to whom it is currently assigned If the KeyPad is unassigned it shows that it is unassigned and invalid The KeyPad assumes the identity of the user when the user checks out a KeyPad This information is programmed into the KeyPad when it connects to the KeyAdvantage software through the programming base The KeyPad functions according to the key holder s permissions when the user checks out a KeyPad The User Information menu option also shows the name of the assigned user While the user name is displayed in this menu pressing the Down Arrow 8 button will show the date and time that the KeyPad is valid The time displayed on the KeyPad will always be Standard Time If Daylight Savings Time is in effect only the time shown on reports will reflect Daylight Savings Time a D will be displayed next to the time on the KeyPad To display the user information 1 Press the Start C3 button to turn on the KeyPad 2 Press the KeyPad Information 5 button repeatedly until the
20. database configuration data and user information data User and Product Status Statuses are used to manage users and product inventory in the KeyAdvantage software System User Status There are two statuses for KeyAdvantage system users Active and Inactive Active status the user is in good standing can log into the KeyAdvantage software and can check out KeyPads Inactive status the user is not in good standing or is no longer an employee of the dealership They cannot access the KeyAdvantage system to use the system software or to check out KeyPads Key Holder Group Status There are two statuses for KeyAdvantage key holder groups Active and Inactive e Active status users in the group in good standing can log into the KeyAdvantage software and can check out KeyPads Inactive status users in the group cannot log into the system software or check out KeyPads even if the individual user s status is Active KeyPad Status After a KeyPad has been imported into your KeyAdvantage system software the status of the KeyPad can be changed 25 KeyAdvantage User Manual There are three statuses for a KeyPad Active can be checked in and checked out Inactive can be checked in but not checked out e Lost can be checked in but not checked out KeyBox Status After a KeyBox has been imported into your KeyAdvantage system software the status of the KeyBox can be changed Note The status in a KeyBox do
21. diagnostic information displays the following The General tab Figure 23 displays information on the KeyPad and the key holder if the KeyPad is currently assigned or checked out Figure 23 General tab KeyAdvantage gt Diagnose KeyPads gt Supra DO NOT REMOVE THE KEYPAD FROM PROGRAMMING BASE Close KeyBox Permission Error Log Access Lag KeyBox Read KeyBox Back Read KeyPad Information Programming Base Information KeyPad Serial Number 71000212 Family Code Family Code 3 Product Code Product Code Firmware Version Firmware Version PIN Code e Manufacturing Date 01 01 2000 12 00 00 AM KeyT ag Tracking ON KeyPad Time 04 02 2004 10 48 45 AM System Code 00007777 Battery Status LOW DayLight Saving Time ON Last Error F6 Key Expired The Key is not checked o Max No Of KeyBox Access Allowed Unlimited User ID 4 User Name R Anderson Programming Date Time 04 02 2004 09 52 31 AM Purpose Code ON OFF ON Access Hours Start Date Time 09 00 00 AM End Date Time 08 00 00 PM Check In Check Out Check Out Inventory Status Active 49 KeyAdvantage User Manual The KeyBox Permission tab Figure 24 shows the dealerships and departments the KeyPad can access Figure 24 KeyBox permission tab Kaj KeyAdvantage gt Diagnose KeyPads gt Supra Wl Supra Auto Group B Supra Auto Group National Auto Group Courtesy Chevrolet Mf General Sales M Service M Body vf Rental The Error Log tab Figu
22. from UTC Fire amp Security to use the Software It also contains warranty information disclaimers and liability limitations Installing and or using the Software confirms Your agreement to be bound by these terms and conditions If You do not agree with these terms and conditions do not install or use the Software or if already installed immediately cease all use of the Software and promptly uninstall all components of the Software 1 Definitions The following definitions apply to this document a UTC Fire amp Security with respect to title to or warranty of the Software means UTC Fire amp Security Americas Corporation Inc a Connecticut corporation b Software means the executable software or firmware programs and accompanying documentation installed on the UTC Fire amp Security products plus any upgrades modified versions updates additions and copies of the software furnished to Customer during the term of the license granted herein c Documentation means all associated media printed materials and electronic documentation accompanying the Software d Licensed Product means the Software and Documentation Customer means the person or organization or parent or subsidiary thereof who uses the Software for its intended purposes and excludes distributors authorized resellers value added resellers and original equipment manufacturers Customer may be referred to as You or Your wheth
23. generate a report do the following 1 Click the Reports menu 2 Select the type of report to generate The Key Holder Report window displays as shown in Figure 37 Figure 37 Sample key holder report screen Ni KeyAdvantage KeyHolderReport Supra sie uf po 0 5 eee sx Report Criteria r Select by KeyPad Access Date Key Holder y Iv Select al T SelectAll 377 72004 zl thu 3 31 2004 y Sales Demo A Smith 5 J Baker 3 JFisher 8 K Parker O1 Service D Pol O3 NightRemoval 14 Body Shop O15 Aftermarket O6 Overnight Access Duration Larger than y HH MM Sort By Key Holder Name Descending then by bon Descending then by A R Anderson 9 RReed 7 THII 2 T Plagmann F Descending View Error Log e Access reports summarize key holder vehicle demo activity vehicle aging or purpose summary information T Schedule this report for email distribution e KeyPad assignment reports display in use or expired KeyPads or KeyPad assignment history e Reconciliation reports generate vehicle key removal or KeyTag reconciliation data Inventory reports summarize KeyPad KeyBox and vehicle inventory information e Configuration reports display system user configuration and key holder configuration data History reports show all record changes made within a specific time period 3 Setthe report options Selec
24. particular vehicle s keys Physical Characteristics The KeyTag has metal contacts that connect to the KeyAdvantage KeyBox The contacts in the key container recognize when the contacts of a KeyTag are present and therefore that the vehicle keys are present When the KeyTag makes contact with the KeyBox the KeyBox reads the serial number and the vehicle ID information programmed into the KeyTag e Ifthe metal contacts of the KeyTag do not connect with the KeyBox the key container will not completely close providing visible evidence that the vehicle keys are not present The KeyTag attachment is secured to the vehicle keys using a crimp tool Do not use vehicle key rings on the KeyTag KeyTag Programming KeyTags are assigned to and unassigned from specific vehicles using the KeyAdvantage software and programming base See Assigning KeyTags to Vehicles on page 44 for details on assigning Key Tags 19 KeyAdvantage User Manual The KeyCaddy The KeyCaddy is a metal hoop that holds up to 50 KeyTags with vehicle keys attached It allows for fast and easy removal and replacement of the vehicle keys in and out of the KeyBoxes The KeyCaddy can be attached to a shoulder strap for convenient carrying during nightly key removal or daily replacement Chapter 1 20 Introduction The Programming Base The KeyAdvantage programming base provides a programming interface between the KeyAdvantage software and KeyPads KeyBo
25. place the backup data Click Backup Click Yes to confirm the backup The KeyAdvantage software asks if you want to view the log file for the backup Click Yes or No mo gogo The Restore Data window displays as shown in Figure 47 Figure 47 Restore data window SE Location of File D My Documents InstructionsiKey a Advantage Key dvantage 01 17 2005 DBBackUp Browse Close g Click Restore h Click No when asked if you want to create a backup file Click OK to confirm the restore process When the restore process finishes a log file generates and the KeyAdvantage software prompts you to log in again to the KeyAdvantage system Click OK 65 KeyAdvantage User Manual AppendixA 66 Troubleshooting Appendix A Troubleshooting This section provides information to help you diagnose and solve various problems that may arise while configuring or using your Supra product and offers technical support contacts in case you need assistance See Contacting Us on page 71 for details on how to contact Supra Device Programming Errors Programming base errors are generally connection issues To resolve e Reseat KeyBox KeyPad or KeyTag on programming base e Check connections between programming base and computer e Check power connections Turn the power to the programming base off and back on Close all programming screens in the KeyAdvantage software log out and close the KeyAdvantage software
26. restart the application and log back in again e Check to make sure all inventory has been imported into the system software Device Diagnostics KeyAdvantage software provides a function that allows KeyBox and KeyPad configuration and error information to be read using the programming base See Diagnosing KeyBoxes on page 55 and Diagnosing KeyPads on page 49 for details on diagnosing KeyBoxes and KeyPads KeyBox KeyPad Connection Errors Most KeyBox errors occur when accessed by a KeyPad KeyBox KeyPad errors can be connection or access issues See KeyPad Error Messages on page 69 for details on KeyPad errors To resolve many connection issues Reenter the PIN code and try again Shield the IR path from direct light and try again Access issues arise when KeyPads attempt to access KeyBoxes to which the key holder does not have access privileges These errors can be when KeyPad serial number is on the KeyBoxes lockout list User attempts to access KeyBox outside of their shift as defined in the system software and programmed into the KeyPad KeyBox belongs to a department to which the key holder does not have access privileges Many other access errors are user related These occur when e Wrong PIN code is entered e KeyPad is not updated e User entered too many incorrect codes and is locked out for 10 minutes User does not completely push up on the key container when attempting to access the KeyBox Ke
27. the Licensed Product for any purpose including for backup purposes 3 Term This Agreement is effective until terminated You may terminate this Agreement by uninstalling all components of the Software from all Machines and returning the Software to UTC Fire amp Security UTC Fire amp Security may terminate this Agreement if You breach any of these terms and conditions Upon termination of this Agreement for any reason You agree to uninstall all components of the Software and return the Licensed Product to UTC Fire amp Security All provisions of this Agreement relating to i disclaimer of warranties ii limitations on liability remedies and damages and iii UTC Fire amp Security s proprietary rights shall survive termination of this Agreement 4 Object code The Software is delivered in object code only You may not alter merge modify adapt or translate the Software nor decompile disassemble reverse engineer or otherwise reduce the Software to a human perceivable form nor create derivative works or programs based on the Software 5 Limited warranty UTC Fire amp Security warrants that for one 1 year from the date of delivery of the Licensed Product Software Warranty Period the functions contained in the Software will be fit for their intended purpose as described in the applicable Documentation from UTC Fire amp Security and will conform in all material respects to the specifications stated in such Documentatio
28. user s Lage BN KeyPad can access during the key holder s shift by defining the maximum number when creating the key holder record Chapter 1 4 Introduction Bad Code Lockout The KeyPad keeps track of all incorrect codes entered into the KeyPad This includes incorrect PIN codes and incorrect update codes If five consecutive incorrect codes are entered the KeyPad times out and locks up for 10 minutes except to connect to the programming base or to view recent error codes If the KeyPad has timed out due to numerous incorrect codes when the KeyPad is powered on it sounds the problem tone and displays SECURITY LOCKOUT KEY DISABLED See Audio Feedback on page 9 for more information on the tones used by the KeyPad and each tone s meaning KeyBox Access Tracking e The KeyPad holds tracking information for a maximum of 500 KeyBox accesses When a KeyPad reaches the maximum number of vehicle accesses the KeyPad does not allow access to another KeyBox until the access information in the KeyPad is transmitted to KeyAdvantage software e Checking in the KeyPad clears the tracking information Audit Trail The KeyPad keeps an audit trail of all KeyBoxes and KeyTags it has accessed and if purpose codes are required why it accessed them e The vehicle access audit trail includes the ID and name of the key holder the KeyBox and KeyTag accessed the date and time of access and the purpose code for the access
29. wish to take the vehicle keys out of KeyBoxes at the end of the day When the Night Removal purpose code is selected the KeyPad allows the user to access multiple KeyBoxes without reentering the PIN code After a successful KeyBox access operation the KeyPad prompts the user again to point the KeyPad towards a KeyBox to begin communication The next KeyBox access must occur within 2 minutes or the KeyPad displays NO BOX FOUND and powers down After the KeyPads used for nightly key removal are checked in a Vehicle Key Removal Reconciliation report can be run to see if there are any vehicle keys outstanding Chapter 1 Introduction The KeyPad The KeyAdvantage KeyPad is an electronic key that is used to access the KeyAdvantage KeyBox A KeyPad is programmed daily when a user places it on the KeyAdvantage programming base to check it out During checkout the KeyPad is programmed with the permissions and access hours assigned to the user in the KeyAdvantage software These permissions determine which KeyBoxes the KeyPad can open when KeyBoxes can be opened and how many can be opened during their shift When the KeyPad accesses a KeyBox the KeyPad records Who took the vehicle keys Which KeyBox was opened Which vehicle keys were taken When the vehicle keys were taken Why the vehicle keys were taken How long a KeyTag was out of the KeyBox Physical Characteristics The KeyPad has an infrared interface on the top of the Ke
30. Change History The KeyAdvantage software allows you to view the individual record change history for the following Users User information KeyBox access permissions login permissions and KeyPad assignment Key Holder Groups Key holder group details KeyBox access permissions and key holder assignment To view the change history for a user or key holder group do the following 1 2 3 Click Users gt Modify Users or Modify Key Holder Group Click Search Enter or select the search criteria in any active field Both the asterisk and the percent sign can be used as wildcards when searching for a record Click Find Click the View Change History button in the section of the record where you want to see the change history For example if you want to view the login permissions change history for a user record click the Login Permissions tab then click the View Change History button The View Change Window will appear as shown in Figure 13 40 41 KeyAdvantage User Manual Figure 13 View change history button in login permissions tab KeyBox Access Permissions Login Permissions Configure KeyPads Login Permissions Password Confirm Password User Type Dese Hanaga E Supra Auto Group 2 amp Davis Motors kl Davis Chevrolet TT Davis Ford View Change History Entering Vehicle Information You must enter the vehicle information into the KeyAdvantage System before a K
31. KeyAdvantage System User Manual This page was intentionally left blank Copyright Disclaimer Trademarks and patents Software License Agreement O 2012 United Technologies Corporation All rights reserved Document number revision 10092796P1 07 REV D October 2015 The information in this document is subject to change without notice United Technologies Corporation UTC assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www keyadvantage com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra is a registered trademark of United Technologies Corporation Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Important This end user license agreement Agreement is a legal agreement between UTC Fire amp Security and You Read the following terms and conditions carefully before installing or using this Software This agreement provides a license
32. KeyPad Firmware Detail Firmware File Name KAKey 0015 hex Firmware Version 5 E Close Place the KeyPad upside down on the programming base Click the Flash KeyPad button in the Flash KeyPads window of the software Press the green Start C button on the KeyPad A successful status message displays when the flashing process is complete Click OK ak ON Modifying KeyBoxes The Modify KeyBox menu option allows you to view KeyBox details generate an activity report for an individual KeyBox or change the KeyBox status and notes without using the programming base You can search for a single KeyBox by serial number or search for all KeyBoxes by status battery status or department Scroll through multiple KeyBox records using the arrow buttons To view KeyBox details or modify a KeyBox do the following 1 Click KeyBox gt Modify KeyBoxes The Modify KeyBoxes window displays as shown in Figure 30 Figure 30 Modify KeyBoxes window Fl keyAdvantage gt Modify KeyBoxes gt Willamette Auto Group a zt x Sal ou kosa Record Count 1 1 KeyBox Information r KeyBox Assignment Serial Number Status Programmed Date Battery Status 80024508 Active y 1 25 2005 4 34 39 P ok y Note 1 O Note 2 A Lockout List OOOO 200R Eind View Activity Record i Click Search Enter the KeyBox serial number and click Find The KeyBox details display
33. Pads on the lockout list by selecting the KeyPad serial number and clicking the appropriate arrow KeyBox assignment You can change the dealerships or departments where the KeyBox is used if you are logged in as a dealership administrator 4 Click Program Reading KeyBoxes The KeyBox Read menu option downloads and displays all of the vehicle access information stored in the KeyBox To access this information do the following 1 Place the KeyBox in the programming base 2 Click KeyBox gt KeyBox read The KeyBox Read window displays as shown in Figure 32 Chapter 3 Using KeyPads and KeyBoxes Figure 32 KeyBox read window KeyAdvantage gt KeyBox Read gt Supra 151 xl KeyBox Serial No Number of Accesses KeyBox Access Log Accessed 71000212 T Plagmann 03 24 2004 03 59 00 71000212 T Plagmann 03 24 2004 03 59 26 71000212 T Plagmann 03 25 2004 10 39 37 71000212 R Anderson 03 25 2004 11 50 11 71000212 J Fisher 03 25 2004 01 43 19 00000161 14B8 00000161 14B8 00000161 14B8 00000161 14B8 0000016114B8 0 Sales Demo FF 0 Sales Demo 0 Sales Demo 0 Sales Demo 00000161 14B8 00000161 14B8 00000161 14B8 0000016114B8 000000000000 DO NOT REMOVE THE KEYBOX FROM PROGRAMMING BASE Close 3 Information about the 35 most recent KeyBox accesses displays The user name the date and time the user removed the KeyTag and the date and time the user replaced the KeyTag display Diagnosing
34. Supra Auto Group Baker Access Begins Access Ends EI Davis Motors Bee T Apply All Co Y EM Davis Chevrolet Login ID z Wl New EN lagoon NA Used Service d Y KI Goart Tuesday 07 00 AM 06 00 PM Ka Kl Rental E Davis Ford L New Used L Service t Wednesday 020044 E 05 00PM eil Thursday 07 004M 4 o5 00PM HH Friday 07 00AM 4 06500PM ei Saturday roam Jaj Sunday ema H emp HH View Change History 146 Note 1 Note 2 View Change History Find Close 5 Enter a login ID for the user The login ID is used when the user logs onto the KeyAdvantage software or when checking out a KeyPad Enter the employee number and any applicable notes Enter the KeyPad user name This displays on the KeyPad when it is powered on Enter and confirm a four digit PIN code for the key holder The key holder uses his PIN code when checking out a KeyPad and accessing KeyBoxes 9 Enter the maximum number of KeyBox accesses the user can use in a shift 10 Enter the maximum number of KeyPads the user can check out at a time 11 To enter the access hours and KeyBox access permissions do one of the following a Ifthe key holder belongs to a key holder group select the group from the dropdown list The key holder group settings automatically fill in the access hours and KeyBox access permissions which cannot be changed b If the key holder does not belong to a key holder group
35. acu deus 6 KeyPad User Interface uertit tes a 7 KeyPad Navigatio M ensems aaa AN de ini e c da 7 Audio Feedback ete Ite ins 8 Visual Feedback stc 8 User Operations icon nana 8 Programming the E EE 11 The KeyBox E 13 Physical Ee EE 13 Programming the Key BOX a as 14 User Operations man NGA Ae 15 The AC D 18 Physical Characteristics iii adn eae 18 Key TagiProgramming EE 18 The KeyCaddy EE 19 The Programming Base eese eren nnne nnn nnne nnne nnne nnn enere nnmnnn ne 20 Physical CharacteristiCs 2 2 2 2 1 nirai aiaiaaeo 20 Visual Feedback LEDS eerie en iier enc a maa 20 ULT Nec 21 Software OVEIVICW 22 Systemi USCIS conti 22 User and Product StatUS uma is 24 Importing KeyAdvantage Inventory Files mm 25 Entering Vehicle Informatica ia a 25 Assigning Ee EE 26 Maintaining the KeyAdvantage Database semen 26 System Configuration EE 26 KeyAdvantage Reports cido as 27 Assignment REPO dietro a tia 28 Reconciliation Reports accionar tic 28 Inventory e 28 Configuration Reports ideis dioe ne Aid ee ee 29 History ze e Em 29 Scheduling REPONS spisati D M 30 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Appendix A Appendix B Getting Started E 32 Logging on to KeyAdvantage
36. be configured one of two ways e Assign KeyPads to specific key holders KeyPads are assigned to specific key holders in the KeyAdvantage software Key holders can only check out KeyPads that are assigned to them Any number of KeyPads can be assigned to a key holder but a KeyPad can only be assigned to one key holder at a time Allow key holders to check out any KeyPad Key holders can check out any KeyPad that is not already checked out The key holder s information is stored in the KeyPad only for the duration of the key holder s shift You can limit the number of KeyPads a key holder is allowed to check out KeyAdvantage Overview At the beginning of their shift each salesperson checks out a KeyPad at the KeyAdvantage computer Checking out a KeyPad activates it and programs the key holder s PIN code and permissions into the KeyPad In order to check out a KeyPad the key holder must be set as Active in the KeyAdvantage software and within the set access hours If your system is configured to require purpose codes key holders are required to choose a description of why they are accessing the vehicles keys when they access a KeyBox Reports can be generated showing who accessed vehicle keys and for what purpose Key holders access KeyBoxes by entering their PIN selecting a purpose code and touching the KeyPad to the KeyBox They can then open the KeyBox and remove the vehicle keys Both the KeyPad and KeyBox record who access
37. box click Import 4 Select the department to which you want the vehicles assigned 43 KeyAdvantage User Manual Figure 16 Vehicle assignment window Vehicle Department 5 xj Department Assignment Davis Motors 2 TT Davis Chevrolet O New O Used L Service TT Rental Y Davis Ford Used L Service 5 Click Next 6 Amessage displays prompting you to choose how to handle imported vehicle records with VINs identical to existing vehicle records in the KeyAdvantage database Click Yes to have the imported vehicle information override the existing vehicle information for identical records e Click No to have the existing vehicle information override imported vehicle information for identical records 7 Astatus bar displays the number of records imported A log file generates automatically that displays the total number of vehicles successfully imported as well as any skipped records and the reason why they were not imported Assigning KeyTags to Vehicles Once the vehicle information has been entered assign a KeyTag to the vehicle record To assign a KeyTag to the vehicle do the following 1 Attach the vehicle keys to the KeyTag 2 Click Vehicle Information Modify Vehicle Information The Modify Vehicle Information window displays as shown in Figure 17 Chapter 2 44 Getting Started Figure 17 Assign KeyTag KeyAdvantage gt Modify Vehicle Information gt Su
38. can be generated to show why vehicles were accessed 5 KeyAdvantage User Manual KeyBox Controls The KeyAdvantage KeyBox controls include the use of lockout lists bad code lockout audit trails and nightly key removal Lockout List If an active KeyPad is lost or stolen a KeyBox can be programmed to lock out a KeyPad The KeyBox must connect to the KeyAdvantage software through the programming base to have a KeyPad added to its lockout list The lockout list can contain up to 5 KeyPad serial numbers The lockout list can be viewed by diagnosing the KeyBox on the programming base The KeyPads on the lockout list cannot open the key container on the KeyBox but they can read the KeyBox Bad Code Lockout The KeyBox tracks invalid entry attempts If the KeyBox encounters 10 consecutive incorrect access attempts the KeyBox times out and locks up for 10 minutes Audit Trail The KeyBox keeps an audit trail of KeyPads that have accessed it and if purpose codes are required why it was accessed The KeyBox access audit trail includes the name of the key holder the KeyTag accessed the date and time of access and the purpose code for the access The KeyBox stores the most recent 35 access records The information can be viewed either by reading the KeyBox with a KeyPad or connecting the KeyBox to the system software using the programming base Nightly Key Removal Nightly key removal is an optional feature for dealerships who
39. ct Drive CA Select Folder Barcode Z3 Documents and Settings E invfiles MSSOL Backup File C KeyAdvantage 03 26 2004 bak Click Backup Data Enter your KeyAdvantage login password Click OK Check whether to back up the entire database the configuration data or the configuration and user data Select the drive and folder to place the backup data Click Backup You can view a log showing the type of backup and the location when the backup completes o NO mF WN Archiving KeyAdvantage Data The KeyAdvantage system can archive any vehicle access information stored in the database For optimal system performance archive any data over two months old The server stores archived data separately and does not display it in activity reports You can retrieve archived data any time using the Unarchive Data function To manually archive data at any time do the following 1 Click Administrator gt Database Maintenance 2 Click Archive Data Figure 41 Manual archive fa KeyAdvantage gt Archive Data je m EZ Automatic Scheduling Archive data every mmm E Months Archive Period Data prior to Date 641 72004 y C Data older than TE Months Archive Close 3 Enter your KeyAdvantage password Choose whether to archive data prior to a specific date or all data older than a specified number of months then enter the date or number of months 5 Click Archive Chapter5 62 Database Maintenance
40. cted to the base 21 KeyAdvantage User Manual User Operations The programming base reads and writes programming information to KeyBoxes and KeyPads and downloads diagnostic information and audit trails The programming base is used to e Program diagnose and read KeyBoxes e Program and diagnose KeyPads e Check KeyPads in and out Program unassign and read the serial number and assigned vehicle ID in KeyTags Assigning KeyBoxes to dealerships amp departments Chapter 1 22 Introduction Software Overview The KeyAdvantage system software maintains all KeyAdvantage data System administrators primarily use the KeyAdvantage software to control access to vehicle keys The software consists of a database that stores user and group information vehicle information inventory and assignment data on KeyPads KeyBoxes and KeyTags and vehicle access activity Visit the www keyadvantage com website to view more KeyAdvantage documentation and download the current software Setting up and administering the system includes Creating a user profile for each software user and key holder defining their work hours department PIN code and number of accesses allowed per day e Managing user and KeyAdvantage inventory status e Importing KeyAdvantage device inventory into the system software Entering vehicle information into the system software e Assigning KeyTags to a vehicle key e Assigning KeyBoxes to dealerships amp departme
41. d at the end of the day to view the duration of the last vehicle access Displays key holder information the date time and duration of access purpose code used vehicle information KeyTag serial number dealership and department to which the KeyBox is assigned Displays the KeyPad serial number instead of user information when access was made by a KeyPad in Manual Update mode Vehicle Access Report e Reports which vehicle keys by department have been accessed within a specified date range Can be set to report only access using specified purpose codes Displays the dealership group dealership and department information date time and duration of access purpose code used vehicle information KeyTag serial number dealership and department to which the vehicle key is assigned Demo Activity Access Report Reports number of times that designated vehicles have been accessed based on KeyTag assignment for sales demos during a specified date range Data divided into separate sections for each department within each dealership Chapter 1 28 Introduction Displays key holder information and date time and duration of access for the three most recent sales demo accesses Aging Snapshot Access Report e Summarizes the age of vehicles and the number of sales demo accesses for those vehicles during a specific time period e Displays the dealership name department VIN stock number age of vehicle and demo activity Purpose
42. ded the maximum number of KeyBox accesses a warning message will appear that reads The maximum number of KeyBox accesses has been reached 47 KeyAdvantage User Manual At this point e f you click Cancel you will not be allowed to check out a KeyPad for that day e If you click the Manager Override button your manager must enter his her login ID and password and click Authorize Override in order for you to check out a KeyPad Checking In KeyPads When a key holder checks in a KeyPad at the end of a shift the vehicle access activity in the KeyPad downloads into the KeyAdvantage System To check in a KeyPad do the following 1 Click KeyPad Check in The KeyPad Check In window displays as shown in Figure 21 Figure 21 KeyPad check in confirmation ik ET Check In ES User Name KeyPad Serial Number 71008040 b Place the KeyPad upside down on the programming base c Once the yellow IR light on the programming base is lit press the green Start button on the KeyPad d Click Next KeyPad to check in another KeyPad or Close if done checking in KeyPads Modifying KeyPads To change the status of a KeyPad to Lost or Inactive so it can no longer be checked out use the Modify KeyPads menu option To modify KeyPads do the following 1 Click KeyPad gt Modify KeyPads The Modify KeyPads window displays as shown in Figure 22 Figure 22 Modify KeyPads window WN Key Advantage g
43. e same KeyBoxes during the same working shift You can assign key holders that have the same working hours and access to the same KeyBoxes to a key holder group for easier key holder data entry Examples of key holder groups include New vehicle sales Used vehicle sales and Service department The access hours and KeyBox access permissions of a group are applied to all key holders within a group To create a key holder group do the following 1 Click Users 5 Modify key holder group The Modify Key Holder Group window displays Figure 7 35 KeyAdvantage User Manual Figure 7 KeyBox Access Permission tab f KeyAdvantage Modify Key Holder Group gt Supra 1f x legon m5ouxikoessi Key Holder Group Details Group Name Status uw El KeyBox Access Permission Key Holder Assignment Access Hours Daily 3 GC kl Supra Auto Group Access Begins Access Ends 7 EI National Auto Group T Apply All CH cl El Courtesy Chevrolet M New Monday 03 00 AM 08 00 PM M Used General Sal Tuesday 03 00AM MM pgoorM HH O Service E Wednesday 03 00 AM 08 00 PM LI Body O Rental Thursday 03 00 AM 08 00 PM Smith Ford Friday 03 00AM HH 08 00 PM S Wad Saturday 09 00 AM 08 00 PM General Sales Sunday 03 00 AM 08 00 PM mag Rental View Change History Find Close Click Add new Enter a name for the group Select the status from the dropdown list Active The key holders ca
44. ead tab Figure 28 displays KeyBox access information stored in the KeyPad Each time a user accesses a KeyBox the KeyPad stores the previous access in the KeyBox Figure 28 KeyBox back read tab KeyAdvantage gt Diagnose KeyPads gt Supra Sje xl DO NOT REMOVE THE KEYPAD FROM PROGRAMMING BASE Close KeyBox Permission KeyBox Read KeyPad User ID Date Time KeyTag Purpose Lock Opening 71000212 4 R Anderson 03 25 2004 11 50 0000016114B 0 0 Sales Demo 00000161148 0 Lock Opening 71000212 3 J Fisher 03 25 2004 01 43 0000016114B 1 0 Sales Demo 00000161148 0 Flashing KeyPads If Supra releases a new version of KeyPad firmware the KeyAdvantage software lets you import the new version into your system and then flash the KeyPads to update the firmware Importing firmware To import a new firmware file into your KeyAdvantage system do the following 1 oar 9 N Copy the HEX firmware file from Supra to the KeyAdvantage computer Click File 5 Import Click Browse and navigate to the HEX firmware file saved on the computer Highlight the HEX file and click Open Click the Import button Click Close Flashing KeyPads To flash KeyPads with the new firmware do the following 1 Click KeyPad gt Flash KeyPads The Flash KeyPads window displays as shown in Figure 29 Chapter 3 52 Using KeyPads and KeyBoxes Figure 29 Flash KeyPads window KeyAdvantage gt Flash Keypads S0 m PES Target
45. ealership s KeyBoxes Chapter 1 24 Introduction Import KeyBox KeyTag and KeyPad inventory files system configuration files and KeyPad firmware files into the KeyAdvantage software e Assign unassign delete modify and program KeyBoxes Modify and program KeyPads e View print export and email Configuration reports KeyAdvantage Dealership Group Administrator The KeyAdvantage dealership group administrator has the ability to perform administrative tasks related to inventory and users across dealerships within a dealership group Dealership group administrators can e Perform tasks of the operator dealership manager and dealership administrator across several dealerships Create modify and delete key holders system operators dealership managers and dealership administrators for the dealership group they administer KeyAdvantage Customer Super Administrator The KeyAdvantage customer super administrator has complete access to all administrative functions and privileges across dealerships and dealership groups The customer super administrator can e Create modify and delete key holders system operators dealership managers dealership administrators dealership group administrators and other customer super administrators e Configure dealership system settings such as defining purpose codes and email options for automatic system notifications e Backup restore purge archive and unarchive the entire KeyAdvantage
46. ed the vehicle keys and the date and time of the access Before leaving the vehicle the key holder returns the vehicle keys to the KeyBox and closes it The KeyPad can also be used to read the KeyBox and instantly display who last took the vehicle key The key holder carries the KeyPad throughout his shift At the end of the shift the key holder checks in the KeyPad and the activity for that day is downloaded into the KeyAdvantage software 3 KeyAdvantage User Manual KeyAdvantage System Controls The KeyAdvantage system has a number of integrated security features Some system controls such as tracking parameters are built into the system and are not optional Others such as purpose codes can be configured based on your company s security needs Software Controls The KeyAdvantage system utilizes user permissions to control access to the software There are two types of system users those who only need access to the KeyAdvantage software in order to check in and out their KeyPad and those who need access to the software in order to administer the system The KeyAdvantage system has built in classifications for a wide range of user permissions based on the requirements of each person Key holders can be set up with varying degrees of KeyBox access based on which dealerships and departments that they need to access There are five preset administrative profiles See Preface on page 23 for more detailed information
47. ent are recorded in the KeyPad KeyBox access information can be viewed on a KeyPad or in the KeyAdvantage software through the use of a programming base Performing a Read KeyBox function with the KeyPad downloads the last 35 access records from the KeyBox to the KeyPad The first five access records can be immediately viewed on the KeyPad or accessed at a later time The most recent vehicle access data is displayed on the KeyPad first Additional access records can be displayed by scrolling Navigation through the records is bidirectional The user name and KeyTag serial number are displayed first on the screen Press Enter to display the corresponding date and time of the record When the KeyPad is checked in at the end of the shift the KeyBox read is downloaded to the KeyAdvantage software where it can be viewed in the form of Access reports Chapter 1 16 Introduction See PIN Code on page 28 for details on creating Access reports To read a KeyBox 1 Press the Start C button to turn on the KeyPad 2 Press the KeyBox Information ECH button until the Read Box menu is displayed 3 Press the Enter button and connect the KeyPad to the KeyBox using the IR ports User information for the most recent access is immediately displayed press the Enter button to view the date and time of the KeyBox access 4 Press the Down Arrow 8 button to view the next KeyBox access record To view the last KeyBox read 1
48. er an individual or a business entity of any kinds f Machine means the computer workstation terminal or other hardware product on which the Software is installed 2 License All rights to and in the Licensed Product including but not limited to copyrights patents trademarks and trade secrets belong to UTC Fire amp Security and UTC Fire amp Security retains title to each copy of the Software You agree that UTC Fire amp Security at any time upon reasonable notice may audit Your use of the Software for compliance with the terms and conditions of this Agreement Subject to the terms and conditions of this Agreement UTC Fire amp Security grants You a nonexclusive license to use the Software but only in the country where acquired provided that You agree to the following You may a install and use the Software on a single Machine at one time unless You have purchased additional copies of the Software in which case You may install the software on the number of Machines for which You have purchased copies of the Software b use the original copy of the Software provided to You for backup purposes You may not a transfer or distribute the Licensed Product to others in electronic format or otherwise and this Agreement shall automatically terminate in the event of such a transfer or distribution b use the Software over a computer network C Sell rent lease or sublicense the Software d copy or modify
49. es not prevent it from being accessed by an updated KeyPad There are two statuses for a KeyBox Active KeyBox is assigned to a dealership department and is being used to house vehicle keys Inactive currently not assigned Inactive KeyBoxes can still be accessed KeyTag Status KeyTags are assigned to vehicle keys by placing the KeyTag on the programming base and connecting to the KeyAdvantage software KeyTags have two statuses e Assigned KeyTag is associated with a specific vehicle in the KeyAdvantage software e Unassigned not actively assigned to a vehicle in the software See Assigning KeyTags to Vehicles on page 44 and Unassigning KeyTags from Vehicles on page 45 for details on assigning and unassigning KeyTags mp KeyAdvantage Inventory Files KeyPads and KeyBoxes ordered from Supra must be imported into your system software so that they can be assigned and accessed Inventory shipped from Supra includes a supra file containing your inventory information e Customer Super Administrators Dealership Group Administrators and Dealership Administrators have permissions to import inventory files Note f a KeyPad accesses a KeyBox that is not in the database the KeyPad cannot be checked in until the KeyBox has been imported into the database See Importing Vehicle Information on page 43 for details on importing files Entering Vehicle Information Before the vehicle keys can be assigned to a KeyTag the fo
50. ew KeyPad settings programming and error information as well as any KeyBox read information present on the KeyPad There are six tabs in the Diagnose KeyPads screen General Displays KeyPad programming information including the serial number manufacture date check out status and key holder name if it is currently assigned Ifthe KeyPad is currently checked out the user name ID PIN access hours and number of KeyBoxes allowed is displayed Chapter 1 12 Introduction KeyBox Permission When the KeyPad is checked out this screen displays which departments KeyBoxes the KeyPad has permission to access One side of the screen shows the dealership department permissions that should be programmed into the KeyPad according to the KeyAdvantage software The other side shows the dealership department permissions that are actually programmed into the KeyPad Error Log e Displays information about the most recent KeyPad access errors including the date error code and a description of the error Also displays the number of times a particular error code has occurred on the KeyPad Access Log Displays KeyPad date amp time KeyBox serial number vehicle ID purpose code used key holder information and KeyBox date amp time for the most recent KeyBox accesses KeyBox Read e Displays the 35 most recent accesses to the most recently read KeyBox including information about when the KeyBox was accessed and by whom as well as whe
51. eyPad that has been checked out by a key holder with permissions to open that KeyBox To open the KeyBox to obtain vehicle keys 1 2 3 4 When the KeyPad has unlocked the KeyBox press up on the Lr key container to release it and access the vehicle keys Note The key container must be released within one second of pressing up or the key container will re lock To relock the key container push the key container back up into its locked position A KeyTag must be in place for the key container to lock The KeyPad is not needed to close a KeyBox The key container has two contacts that recognize when a KeyTag is attached to the KeyBox The KeyTag must be correctly inserted into the key container so the contacts in the KeyBox can read the serial number of the KeyTag Press the Start C button to turn on the KeyPad After the KeyPad displays the user name enter the 4 digit PIN code and press the Enter button Enter the purpose code and press the Enter button Connect the KeyPad to the KeyBox using the IR ports The key holder has up to two minutes to connect with the KeyBox When you hear the operation complete tones 4 short beeps press up on the key container to release it and access the vehicle keys After authorization has been granted the user has 12 seconds to access the KeyBox View KeyBox Access Information When an authorized KeyPad accesses a KeyBox the access information for that event and the previous ev
52. eyTag can be assigned to the vehicle To enter a vehicle information do the following 1 Click Vehicle Information gt Modify Vehicle Information The Modify Vehicle Information window displays as shown in Figure 14 Figure 14 Modify vehicle information window KeyAdvantage gt Modify Vehicle Information gt Supra lee HHX eo s Vehicle Information Department Assignment VIN E National Auto Group 1G1AP87H4CN100000 E Courtesy Chevrolet Stock Number Year H vs sel a 2004 El O General Sales Make Model O Service CHEVY y AVALANCHE O Body Color Vehicle Status CI Rental GC CT Smith Ford SILVER z active y CH New Note 1 O Used m O General Sales Note 2 O Service O Body O Rental KeyT ag Assignment Assign KeyTag Unassign KeyTag KeyT ag Serial No Find View Change History Close 2 Click Add New 3 Enter the VIN Chapter 2 42 Getting Started Enter the stock number Enter the year or select the year from the dropdown list Enter or select from the dropdown list the make model and color of the vehicle Enter any applicable notes Assign the vehicle to a department by checking the appropriate box Click Save Note You must enter the VIN or stock number and assign it to a department The remaining fields are optional o 0 NN D 0 P Importing Vehicle Information The KeyAdvantage software allows you to import vehicle informatio
53. g to the limited warranty above In no event will UTC Fire amp Security be liable for damages whether consequential incidental or indirect nor for loss of data loss of profits or lost savings arising from use or inability to use the software or documentation or any hardware furnished with the software even if UTC Fire amp Security has been advised of the possibility of such damages nor for any claim by any third party 7 General Any materials provided to You by UTC Fire amp Security shall not be exported or reexported in violation of any export provisions of the USA or any other applicable jurisdiction Any attempt to sublicense assign or transfer any of the rights duties or obligations hereunder shall be void This Agreement shall be governed by and interpreted under the laws of the State of New York United States of America without regard to conflicts of law provisions You hereby consent to the exclusive jurisdiction of the state and federal courts located in Multnomah County Oregon to resolve any disputes arising under or in connection with this Agreement with venue in Portland Oregon Intended use FCC Compliance EMC Directive A Regulatory 8 Restricted rights legend The Licensed Product is provided with RESTRICTED RIGHTS In the event the United States Government or an agency thereof is granted a license the following additional terms apply Restricted Computer Software as defined in the Commercial Comp
54. gle department within a dealership or anything in between 23 KeyAdvantage User Manual Note To change permissions for a single key holder within a group the user must first be removed from the group e Key holders can be assigned to existing groups when the user login is created or multiple key holders can be added to a new group when it is created or at any later time Note Key holders can be assigned to only one key holder group at one time See Creating Key Holder Groups on page 35 for details on creating key holder groups KeyAdvantage Software Users e KeyAdvantage system administrators can be set up with several levels of system access and administrative privileges including the ability to manage KeyAdvantage inventory create and schedule reports and create additional users with lower permission levels than themselves Note No user can assign another user permissions which they themselves do not possess This means that if a key holder or group has permissions across dealerships only the customer super administrator or dealership group administrator can change their permissions If an administrator has permissions across dealership groups only the customer super administrator can change the permissions In addition to key holder there are five 5 levels of software user Operator Dealership Manager Dealership Administrator Dealership Group Administrator and Customer Super Administrator Each has increasing
55. he number of times it has occurred using the Up and Down Arrow 8 2 buttons on the KeyPad Press Enter on an error code to view the error message describing the error e The error code audit trail can also be viewed on the KeyAdvantage System software by placing the KeyPad on the programming base See Diagnosing KeyPads on page 49 for details on diagnosing KeyPads To display the previous error codes and KeyPad firmware version 1 Press the Start button to turn on the KeyPad 2 Press the KeyPad Information 5 button repeatedly to display the Error Codes menu 3 Press the Enter button KeyPad Battery Status The KeyAdvantage KeyPad operates on two AAA batteries To display the battery level in the KeyPad 1 Press the Start C button to turn on the KeyPad 2 Press the KeyPad Information 5 button repeatedly to display the Key Battery Status menu 3 Press the Enter button 4 The KeyPad reports the percent battery remaining in the KeyPad 11 KeyAdvantage User Manual Programming the KeyPad When the KeyPad is connected to the KeyAdvantage software by means of the programming base the programming in the KeyPad can be read diagnosed and changed Each time that the KeyPad is placed on the programming base during check in the vehicle access audit trail in the KeyPad is uploaded to the system software Modify KeyPads After connecting the KeyPad to the system software by placing it on the programming base you can
56. ifying KeyBoxes on page 53 and Programming KeyBoxes on page 54 for details on modifying and programming KeyBoxes 17 KeyAdvantage User Manual Diagnosing the KeyBox The diagnostic function is used to view settings programming and error information on the KeyBox There are four tabs in the Diagnose KeyBoxes screen General Tab Displays KeyBox programming information including the serial number manufacture date and current lockout list KeyBox Permission Tab e Displays the KeyBox dealership department assignment defined in the KeyAdvantage software as compared to the dealership department assignment that is actually programmed in the KeyBox Access Log Displays KeyPad serial number user information KeyTag number vehicle assignment information and date amp time for the most recent KeyBox accesses as well as the date and time that the KeyTag and vehicle key were returned to the KeyBox Error Log Displays the most recent KeyBox errors along with the date and time that the error occurred See Diagnosing KeyBoxes on page 55 for details on diagnosing KeyBoxes Chapter 1 18 Introduction The KeyTag The KeyAdvantage KeyTag is used to attach vehicles keys to KeyBoxes and to track the activity of the vehicle keys Vehicle keys are securely attached to the KeyTag with a tamper evident KeyTag attachment Because the KeyBox recognizes when a KeyTag is present the KeyTag is used to track accesses to a
57. ing operating maintaining and troubleshooting this product refer to this document and any other documentation provided If you still have questions contact us 5 a m to 7 p m seven days a week excluding holidays Website http www keyadvantage com E mail suprasupport fs utc com Telephone 866 259 8077 Visit the www keyadvantage com website to view KeyAdvantage documentation and download the current software
58. ing to import a file not exported by include a valid profile the tool or a file that is corrupt The service shut down Yes Yes Log file Internal error in the service unexpectedly message box Invalid DMS inventory file Yes No Log file The DMS exported file is corrupt Unable to add task Please Message box Cannot map directly to a network drive verify that the file path You must enter the entire file path specified is accessible by the KeyAdvantage DMS system service KeyPad Troubleshooting The KeyPad becomes inoperable if the KeyPad is removed from the programming base before being properly disconnected To fix a KeyPad that has become inoperable because of this reprogram the KeyPad using the programming base Table 2 shows the error messages and their associated codes that appear on the KeyPad Error codes are composed of two elements The first two digits define the error the last two digits show the number of times that the error has occurred For example error code A102 would mean that the error A7 has occurred twice AppendixA 68 Troubleshooting KeyPad Error Messages Table 2 lists some of the most common KeyPad error messages and their causes Table 2 KeyPad Error Messages KeyPad error message Error code Resolution 3Fxx Replace KeyBox F1xx F3xx Place KeyPad on programming base and check in or out ATEN 3D 359 F6xx 27xx Place KeyPad on programming base and check in or out F4xx Realign
59. ld or to unarchive data from a specific date as shown in Figure 43 63 KeyAdvantage User Manual Figure 43 Less than six months old a ieee Data Es n xj C Unarchive data from 8 5 2005 Unarchive Close 5 Click Unarchive 6 Click Yes to confirm unarchiving the records A successful status message displays when the unarchive function is complete Purging Vehicle Inventory Data The KeyAdvantage software allows you to purge sold vehicle records To maintain optimal system performance purge your sold vehicle inventory on a regular basis Purged vehicle records are permanently deleted and will not display in activity reports Back up your system data before performing a purge CAUTION Purged vehicle records are permanently deleted and will not display in activity reports Back up your system data before performing a purge To purge sold vehicle records do the following 1 Click Administrator 5 Database Maintenance 2 Click Purge Data 3 Enter your KeyAdvantage password 4 Choose whether to purge data prior to a specific date or all data older than a specific number of months then enter the date or number of months as shown in Figure 46 Figure 46 Specific number of months 215 xi Purge Sold Vehicle Records C Data prior to Date 8 5 2005 Database Size Before Purge 62 06 MB After Purge Purge Close 5 Click Purge 6 The KeyAdvantage software asks if you d like
60. levels of privileges Custom users can be created by either adding or removing privileges assigned to the five predefined software user types See System Users on page 23 for details on creating system users KeyAdvantage Operator KeyAdvantage operators have basic administrative privileges An operator can e Create modify import and delete vehicle inventory Assign and unassign KeyTags e Configure and program KeyBox lockout list Diagnose KeyBoxes and KeyPads Modify KeyBox notes and status e View print export and email Reconciliation KeyBox Inventory and Vehicle Inventory reports KeyAdvantage Dealership Manager KeyAdvantage dealership managers have the same administrative privileges as the KeyAdvantage operator In addition the dealership manager can e Override the KeyBox Access Limit when a key holder attempts to check out a KeyPad after the access limit has been reached e View print export and email Access Assignment and History reports e Flash KeyPads with updated firmware KeyAdvantage Dealership Administrator KeyAdvantage dealership administrators have the ability to perform administrative tasks related to inventory and users within the dealership they administer In addition to the privileges of the operator and dealership manager the dealership administrator can Create modify and delete key holders system operators and dealership managers e View records for all keyholders who have access to the d
61. lick the arrow button to add KeyPads to the Assigned KeyPads list on the right 21 Click Save Assigning Key Holders to Groups Once the key holders have been entered into the KeyAdvantage system they can be assigned to a key holder group To assign key holders to groups do the following 1 Click Users gt Modify Key Holder Group 2 Click Search 3 Enter or select the search criteria in any active field Both the asterisk and the percent sign can be used as wildcards when searching for a record Click Find 5 f necessary scroll through the records using the arrow buttons at the top of the screen to locate a specific key holder group Click the Modify Current Record button Click the Key holder assignment tab The Key holder assignment tab becomes active as shown in Figure 11 38 39 KeyAdvantage User Manual Figure 11 Key Holder Assignment tab KeyAdvantage gt Modify Key Holder Group gt Supra RK el Cf xj SPDI SBSOEX K SO dg Record Count 1 3 Key Holder Group Details Group Name Status we 3 KeyBox Access Permission Key Holder Assignment r Key Holder Assignment Key Holders Current Members UserID_ FistName LastName Curent Key Holder Group 2 ac Plaamann 3 Rex Service Group Sales Group Sales Group Sales Group Service Group Parker Sales Group View Change History Find Close 8 Highlight users and click the right arrow button to add them to the grou
62. llowing vehicle information is entered e VIN and or stock number e Vehicle make e Vehicle model e Vehicle year e Status of vehicle Active Inactive Lost or Sold e The department in which the vehicle is located The vehicle information database is self building so that once a particular vehicle make model year or color has been entered once it is added to the drop down menu and does not need to be typed in again Vehicle information can be typed manually into the KeyAdvantage system or imported from a flat text file Chapter 1 26 Introduction See Entering Vehicle Information on page 42 for details on entering modifying and importing vehicle information Assigning KeyTags e Assign KeyTags to a vehicle through the Vehicle screen in the KeyAdvantage software placing the KeyTag on the programming base and selecting Assign KeyTag Unassign KeyTags easily through the Vehicle screen in the KeyAdvantage software placing the KeyTag on the programming base and selecting Unassign KeyTag or through the Unassign KeyTag shortcut button See Assigning KeyTags to Vehicles on page 44 for details on assigning KeyTags Maintaining the KeyAdvantage Database KeyAdvantage software administrators can perform database maintenance functions including backing up archiving and purging data as well as restoring the entire database Backing Up Data System data can be backed up to either a local or mapped network drive The backu
63. login ID and password Figure 2 Note The dealership system administrator creates the login ID and password during the KeyAdvantage software installation process The dealership system administrator can set up login IDs and passwords for others needing access to the KeyAdvantage software Figure 2 Enter login ID and password Login ID Password cen 4 Click Login The menu options available to the user when logged on to the KeyAdvantage software depend on the permissions set up by the administrator when creating the user record If the KeyAdvantage software detects no activity from the user for more than 20 minutes it will automatically log the user off the application 33 KeyAdvantage User Manual KeyAdvantage Software Toolbars KeyAdvantage has the following toolbars Main toolbar The Main toolbar Figure 3 contains buttons that are shortcuts to common tasks in the KeyAdvantage software The name of the button displays when you position the mouse cursor over it Figure 3 Main toolbox Unassign Modify Check in Modify KeyTag users KeyPads Keyboxes Cut Paste w LBansR H1npz TT TTT Do d Modify Reports Check out Modify Program Copy Logout vehicle KeyPads KeyPads KeyBoxes information Screen toolbar The Screen toolbar Figure 4 provides the tools used in the KeyAdvantage screens If a button is dimmed it is currently unavailable Figure 4 Screen toolbar First Next Add new Modif
64. lude user change history KeyBox permissions or access hours change history for key holders or key holder groups user login permission change history key holder group assignment change history key holder group change history database maintenance activity history key holder KeyPad assignment change history and KeyPad flash change history Scheduling Reports Access Assignment and Reconciliation reports can all be set up to be automatically generated and delivered to an email address This is useful for monitoring activity and inventory See Scheduling Reports for Automatic Distribution on page 59 for details on scheduling reports for automatic distribution Scheduled Reports Can be set up in RTF rich text format or as Microsoft Excel spreadsheets or both e Can be sent to multiple email addresses Can be set to automatically run daily weekly monthly or on demand Can be set to a frequency of None which saves the report so that it can be run and delivered on demand EN KeyAdvantage User Manual Chapter 2 32 Getting Started Chapter 2 Getting Started Logging on to KeyAdvantage Log on to the KeyAdvantage software to perform the tasks necessary to maintain your KeyAdvantage system To log on to the KeyAdvantage software do the following 1 Start the KeyAdvantage software The KeyAdvantage Login screen displays Figure 1 Figure 1 KeyAdvantage login screen Click Login The Login window displays 3 Enter your
65. mation i Supra Auto Group kl National Auto Group kl Courtesy Chevrolet kl New M Used M General Sales M Service M Body kl Rental ly Smith Ford M New M Used lv General Sales W Service M Body M Rental DO NOT REMOVE THE KEYBOX FROM PROGRAMMING BASE Close Chapter 3 56 Using KeyPads and KeyBoxes The Error Log tab Figure 35 displays the recent errors in the KeyBox Figure 35 Error log tab Kaj KeyAdvantage gt Diagnose KeyBoxes gt Supra 03 03 2004 11 35 15 AM i 03 03 2004 11 33 41 AM Key Container Timeout 03 03 2004 Key Container Timeout Key Container Timeout 03 02 2004 07 08 08 PM Permissions do not match The Access Log tab Figure 36 shows the KeyPad access information stored in the KeyBox Figure 36 Access log tab Ka KeyAdvantage gt Diagnose KeyBoxes gt Supra 03 24 2004 03 59 00 000001611488 0 0 5ales Demo T Plagmann 03 24 2004 03 59 26 000001611488 0 FF 000001611488 T Plagmann 03 25 2004 10 39 37 000001611488 0 0 Sales Demo 000001611488 03 25 2004 11 50 11 000001611488 0 0 Sales Demo 000001611488 0 Sales Demo 57 KeyAdvantage User Manual Chapter A 58 Reports Chapter 4 Reports This chapter provides information on generating reports and scheduling reports for automatic distribution To
66. n UTC Fire amp Security does not warrant that the operation of the Software will be uninterrupted or error free UTC Fire amp Security does warrant that the media on which the Software is furnished will be free from defects in materials and workmanship under normal use for a period of thirty 30 days from the date of delivery Media Warranty Period Except as specifically provided therein any other software and any hardware furnished with or accompanying the Software is not warranted by UTC Fire amp Security Your exclusive remedy under this limited warranty for nonconforming Software shall be repair or replacement of the Software at the sole discretion of UTC Fire amp Security To obtain a repair or replacement of nonconforming Software contact UTC Fire amp Security Customer Service toll free at 1 866 259 8077 or online at www keyadvantage com during the Software warranty period Except as expressly provided above the licensed product is provided as is without warranty of any kind either expressed or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose and except as expressly provided above You assume the entire risk as to the quality and performance of the licensed product 6 Limitation of liability UTC Fire amp Security s sole obligation or liability under this agreement is the repair or replacement of nonconforming software and or defective media accordin
67. n check out KeyPads Inactive The key holders cannot check out KeyPads Making a key holder group status inactive prevents all key holders within the group from checking out a KeyPad Enter the hours the key holders are allowed to access vehicles If the hours are the same each day of the week enter the hours in the first line and check the Apply all box Check the dealerships and departments the key holder group should be able to access Click Save Creating Users and Key Holders To create a new user or key holder do the following 1 2 3 Click Users Modify Users Click Add new Select the user status from the dropdown list Active The user can check out KeyPads and or log on to the KeyAdvantage software Inactive The user cannot check out KeyPads or log on to the KeyAdvantage software If a user no longer works for the dealership change the status to nactive Enter the user s first and last names Chapter 2 Getting Started Figure 8 KeyBox Access Permission tab key Advantage gt Modify Users gt Supra Auto Group IP DISSOEXIK SSS Record Count 4 5 r User Information KeyBox Access Permissions User ID KeyPad User Name PIN Confirm PIN KeyBox Accesses Allowed Number of KeyPads Allowed Status Jim Baker m pes Unlimited EN active z Key Holder Group Key Holder Group Status First Name None m Access Hours KeyBox Access Permissions Daily Last Name 7 7 El
68. n from a flat file into the vehicle database In order to be imported successfully the file must be a text TXT file in tab delimited format The following nine columns are required and must be listed in order 1 VIN number 17 characters Stock number 10 character limit Year 4 characters Make 20 character limit Model 20 character limit Color 20 character limit Status A Active l Inactive L Lost S Sold Note1 50 character limit Note2 50 character limit You must include all nine fields in the vehicle data file even if no data is present The blank fields create placeholders and ensure that the vehicle data is imported into the correct fields in the database Press the Tab key to create a field placeholder when no data is present Oo O Jm mF ob Note The VIN or stock number is required for the data to be imported All other values such as make model and year are optional To import a vehicle file into the KeyAdvantage database do the following 1 Click Vehicle Information gt Import Vehicle Information The Vehicle Import window displays as shown in Figure 15 Figure 15 Vehicle import window KeyAdvantage gt Import Vehicle Information 5 Supra Import Data From C Documents and Settings 4 dministratorMy x DocumentsAYehicle Data txt i f Import 2 Click Browse to locate the vehicle data file on the computer 3 When the vehicle data file is shown in the Import Data From
69. n the KeyTag was returned to the KeyBox Information includes accessing KeyPad number user name and ID number date and time accessed the KeyTag and vehicle information the purpose code used and the date and time of KeyTag return KeyBox Back Read e Displays KeyBox access information stored in the KeyPad Each time a key holder accesses a KeyBox the KeyPad stores the access information Information includes type of access date and time of the access KeyTag serial number vehicle ID number purpose code used and the date and time of KeyTag return See Diagnosing KeyPads on page 49 for details on diagnosing KeyPads Flash KeyPad The Flash KeyPad function is used when a new version of KeyPad firmware is available from Supra After the new firmware file is imported into the KeyAdvantage database KeyPads are placed in the programming base and flashed to update the KeyPad firmware See Flashing KeyPads on page 52 for details on flashing KeyPads 13 KeyAdvantage User Manual The KeyBox The KeyAdvantage KeyBox is an electronic KeyBox that mounts on a vehicle window by means of a window hanger The KeyBox stores ignition keys at each vehicle for easy access CAUTION The KeyAdvantage KeyBox should be removed from the window before the window is completely rolled down and before the vehicle is driven Damage to the vehicle may occur if it is not removed The KeyAdvantage KeyBox e Can only be accessed by ac
70. ng base See Programming KeyBoxes on page 54 for details on programming KeyBoxes KeyBox Access Records The KeyBox stores the most recent 35 accesses KeyBox access activity is stored on a first in first out rolling basis When the 36th access occurs and is recorded in the KeyBox the first entry is removed When the KeyBox is accessed by a KeyPad the KeyBox records e Who took the vehicle keys the key holder ID and user name assigned to the KeyPad e Which vehicle keys were taken the KeyTag ID and vehicle information When the vehicle keys were taken date and time in the KeyBox e Why the vehicle keys were taken which purpose code was used Restrict KeyBox access KeyAdvantage system operators managers and administrators have the ability to restrict access to KeyBoxes KeyBoxes can be programmed with a lockout list that prevents specified KeyPads from accessing the vehicle keys To add a KeyPad serial number to the lockout list for a KeyBox the KeyBox must be programmed on the programming base See Lockout List on pages 6 and 54 for details on programming lockout lists in KeyBoxes 15 KeyAdvantage User Manual User Operations KeyBox user operations include accessing vehicle keys viewing KeyBox access information and modifying programming and diagnosing the KeyBox Visit www keyadvantage com to view more KeyAdvantage documentation Access Vehicle Keys Note The KeyBox can only be accessed by a K
71. ntenance Chapter 5 Database Maintenance This chapter provides information for backing up archiving unarchiving and purging the information in your KeyAdvantage database Backing Up KeyAdvantage Data The KeyAdvantage software can back up the KeyAdvantage data files to either a local drive or a mapped network drive You can schedule the backup to run at a specific time each day or initiate it at any time To schedule an automatic backup do the following 1 Click Administrator gt Backup Schedule The Backup Schedule window displays as shown in Figure 39 Figure 39 Backup schedule window KeyAdvantage gt Backup Schedule 5 Su loj xj Select time osooaM Select Drive c y Select Folder 4 Barcode Documents and Settings invfiles CJ MSDE2KSP3A zi Backup File path CN Select the time for the automatic backup to occur each day Select the drive and folder to place the backup data Click Enable You will receive confirmation that you successfully backed up the schedule Click OK 6 Click Close To cancel a scheduled backup cO RON 1 Click Administrator Backup Schedule 2 Click Disable 3 Click Yes to confirm disabling the scheduled backup 4 Click Close To initiate a manual backup 1 Click Administrator Database Maintenance 61 KeyAdvantage User Manual Figure 40 Manual backup BEE f C Configuration Dat Configuration and User Information Data Sele
72. nts e Placing KeyBoxes containing vehicle keys on each vehicle Maintaining the database e Scheduling and reviewing reports to manage users and vehicle inventory System Users The KeyAdvantage software allows administrators to create two types of users those who are able to check KeyPads in and out and those who can log into the KeyAdvantage software to perform administrative tasks KeyAdvantage Key Holders e KeyAdvantage key holders only have access to the KeyAdvantage system software to check in and check out KeyPads When a key holder record is created the following information is entered Alogin ID and password that allows them to log into the software to check in and out KeyPads A KeyPad user name that appears on the screen of the KeyPad when it is powered on and in access reports A4 digit PIN code The maximum number of KeyBoxes that they can access during their shift The number of KeyPads that they are allowed to check out simultaneously Specific times on specific days during which they can check out KeyPads and open KeyBoxes to access vehicle keys The department s in which they are allowed to access vehicle keys See Creating Users and Key Holders on page 36 for details on creating key holders Key Holder Groups e Key holders can be organized into groups All group members have identical permissions and access hours e Key Holder groups can be cross dealership restricted to a sin
73. on on this tab is established during the original system configuration and can only be changed by Supra Customer Site Options e Contains networking information that should only be changed by your IT administrator KeyAdvantage Reports Various reports are available for operators managers and or administrators to assist them in managing the KeyAdvantage system Reports are available to tell you who has KeyPads which vehicles are being shown who is or isn t showing vehicles who is accessing vehicles for what purpose and the status of the KeyPads Reports can be automatically generated and emailed to managers See the Reports chapter on page 59 for details on creating and scheduling reports Reports fall into six categories Access Assignment Reconciliation Inventory Configuration and History Access Reports There are four Access reports Key Holder Access Vehicle Access Demo Activity Access and Purpose Summary Note Duration tracking must be activated in the configuration file to be viewable in Access reports Key Holder Access Report e Reports which KeyBoxes key holders have accessed within a specified date range Can be set to report activity by key holder key holder group or by KeyPad serial number Can be set to report only accesses using specified purpose codes Can be set to report only the accesses of a specified duration of time during which the vehicle keys were out of the KeyBox Vehicle keys must be remove
74. one is sounded and an error message is displayed See Appendix A Troubleshooting on page 67 for more information on error codes User Operations KeyPad user operations include powering the KeyPad on and off reading KeyBoxes viewing KeyPad information performing manual updates viewing error codes and checking the KeyPad battery status Powering On 63 The KeyPad is powered on by pressing the green Start button When the KeyPad is first powered on it displays the name of the person the KeyPad is currently assigned to then automatically goes to the Obtain Key menu Powering Down The KeyPad does not have a button to turn it off but it does power itself down automatically There are several instances where the KeyPad powers down to maximize battery life after a function is completed the KeyPad powers down if a button is not pressed for 20 seconds the KeyPad powers down when connecting to a KeyBox the KeyPad searches for a KeyBox for 2 minutes and then powers down 9 KeyAdvantage User Manual Read KeyBox 8 View Last KeyBox Read When the KeyPad reads a KeyBox the 5 most recent accesses can be viewed on the KeyPad The KeyPad displays the key holder name and KeyPad serial number Press the Enter button to view the date and time of the access selected To view the next access record press the Down Arrow 8 button to scroll through the additional entries e Acomplete KeyBox read which consists of the most recent 35 entries
75. p 9 Click Save Assigning KeyPads to Key Holders The KeyAdvantage system can be configured to do one of the following Assign KeyPads to specific key holders Allow key holders to check out any KeyPad Before you can assign KeyPads to specific key holders you must configure your system to do so Administrators can enable the Assign KeyPads to key holders option in the Administrator 5 Configuration menu under the Customer site options tab To assign a KeyPad to a key holder do the following 1 ak oh Click Modify Users on the Users menu Click Search Enter or select the key holder search criteria in any active field Click Find Click the Configure KeyPads tab The Configure KeyPads tab becomes active as shown in Figure 12 Chapter 2 Getting Started Figure 12 Configure KeyPads tab 8 9 KeyBox Access Permissions Configure KeyPads Configure KeyPads Available KeyPads KeyPad Serial tt KeyPad Serial 71008639 View Change History Click the Modify Current Record button Select the serial numbers of the KeyPads you wish to assign to the key holder from the Available KeyPads list on the left Click the arrow button to add KeyPads to the Assigned KeyPads list on the right Click the Save button To unassign KeyPads from a key holder select the KeyPad serial numbers in the Assigned KeyPads list and click the left arrow button to return them to the Available KeyPads list Viewing
76. p can be scheduled to run at a specific time each day or it can be initiated at any time Archiving Data e Both transaction and history data can be archived to improve system performance Archived data is stored separately on the server and is not displayed in Activity reports Data can be archived at any time or scheduled to archive automatically at a specific monthly interval e Archived data can be retrieved at any time using the Unarchive Data function e Archived back up data is deleted after 7 days Purging Data e Sold vehicle inventory can be purged at any time to improve system performance e Purged data is permanently deleted and does not display in Activity reports System data should be backed up before the vehicle data is purged Restoring the Entire Database The entire KeyAdvantage database can be restored from a backup file stored locally on the server See the Database Maintenance chapter on page 61 for details on backing up archiving unarchiving and purging data System Configuration The customer super administrator has the ability to change some system configuration information There are four tabs in the Configuration menu Customer Details e The customer address can be modified Option Setting e Configurable purpose codes can be defined 27 KeyAdvantage User Manual The use of KeyTag duration tracking can be activated or deactivated Dealership Group Dealership Department The informati
77. pra E zzi xj Record Count 1 1 Department ssignment 3 4 National Auto Group 5 7 Courtesy Chevrolet Year kl New d O Used geg O General Sales Modal O Service AVALANCHE y Body Vehicle Status C Rental GC CT Smith Ford ACTIVE y C Now O Used O General Sales L Service O Body O Rental Assign KeyT ag Unassign KeyT ag KeyT ag Serial No Find View Change History 3 Click Search Enter or select the search criteria in any active field You can use the asterisk or the percent sign as wildcards when searching for a record Click Find If necessary scroll through the records using the arrow buttons at the top of the screen to locate a specific vehicle 7 Click the Modify Current Record button 8 Place and hold the KeyTag on the programming base 9 Click Assign KeyTag The KeyTag serial number is displayed Note You can assign more than one KeyTag to a vehicle if there are more than one set of vehicle keys Unassigning KeyTags from Vehicles When a vehicle is sold or when a KeyTag is removed from a vehicle for another reason you will need to unassign the KeyTag from the vehicle To unassign the KeyTag do the following 1 Click KeyTag gt Unassign KeyTag 2 Place and hold the KeyTag in the programming base KeyAdvantage displays the vehicle to which the KeyTag is assigned 3 The status changes automatically to
78. re 25 displays errors that have occurred in the KeyPad Figure 25 Error log tab Kaj KeyAdvantage gt Diagnose KeyPads gt Supra 03 25 2004 No auth cookie 03 05 2004 Clock is not running Chapter 3 Using KeyPads and KeyBoxes The Access Log tab Figure 26 shows the KeyBoxes accessed since you last checked out the KeyPad Figure 26 Access log tab Kaj KeyAdvantage gt Diagnose KeyPads gt Supra General KeyBoxPermission 03 25 2004 01 03 25 2004 01 45 000001611488 0 Sales Demo 03 25 2004 03 23 80007732 000001611488 IE 1 Service 03 25 2004 03 20 The KeyBox Read tab Figure 27 displays information stored in the KeyPad from a key holder performing a Read Box function Figure 27 KeyBox read tab Kaj KeyAdvantage gt Diagnose KeyPads gt Supra EH 03 24 2004 03 59 0000016114B 0 FF 0000016114B 0 T Plagmann 03 24 2004 03 59 0000016114B 0 0 Sales Demo 00000161148 0 T Plagmann 03 25 2004 10 39 0000016114B 0 0 Sales Demo 0000016114B 0 R Anderson 03 25 2004 11 50 0000016114B 0 0 Sales Demo 00000161148 1 J Fisher 10372572004 01 43 00000161148 1 0 Sales Demo 0000016114B 2 J Fisher 1 Service 50 51 KeyAdvantage User Manual The KeyBox Back R
79. report e Can be configured for all dealerships departments or just selected ones Displays vehicle dealership and department information along with the vehicle or KeyTag status Inventory Reports There are three Inventory reports KeyPad Inventory KeyBox Inventory and Vehicle Inventory 29 KeyAdvantage User Manual KeyPad Inventory Report Summarizes KeyPad inventory information Can be configured by any or all KeyPad serial numbers inventory status or battery status Displays KeyPad serial number inventory status battery status checkout status assignment status current firmware version user ID and user name KeyBox Inventory Report e Summarizes KeyBox inventory information e Can be configured by any or all KeyBox serial numbers department inventory status or battery status e Displays KeyBox serial number inventory status battery status VIN and stock number Vehicle Inventory Report e Summarizes vehicle inventory information e Can be configured by department and vehicle status Displays VIN stock number year make model color status and KeyTag serial number Configuration Reports There are three Configuration reports System User Configuration Key Holder Configuration and Key Holder KeyPad Assignment Configuration System User Configuration Report e Shows KeyAdvantage software authorization levels of users Displays Dealership name user ID number user name and authorization level Can be config
80. t Modify KeyPads gt Supra Auto Group m E Fl HP oos Record Count 2 3 KeyPad Informatioi Serial Number Assigned User ld Assigned User Name mus E Status Battery Status Firmware Version active E ok Note 1 AAA Note 2 2 Click Search 3 Enter or select the search criteria in any active field You can use the asterisk or the percent sign as wildcards when searching for a record 8 Chapter3 48 Using KeyPads and KeyBoxes Click Find If necessary scroll through the records using the arrow buttons at the top of the screen to locate a specific KeyPad Click the Modify Current Record button You can change the status and notes when modifying a KeyPad Select the status from the dropdown list and enter any applicable notes in the Notes fields There are three KeyPad statuses Active The KeyPad can be checked out Inactive The KeyPad can be checked in but cannot be checked out Lost The KeyPad can be checked in but cannot be checked out Click Save Diagnosing KeyPads The Diagnose KeyPads menu option displays the settings programmed into the KeyPad and provides information that is helpful in diagnosing the KeyPad To diagnose KeyPads do the following 1 2 3 Click KeyPad gt Diagnose KeyPads Place the KeyPad upside down on the programming base Once the yellow IR light on the programming base is lit press the green Start button on the KeyPad The
81. t Permissions Active E 9 Supra Auto Group First Name B O Davis Motors VI Davis Chevrolet T Davis Ford Last Name Login ID JBaker Employee Number Note 1 Note 2 View Change History Find Ges Click Set Permissions and select the user type from the dropdown list View Change History i Note You cannot create a user with login permissions that exceed your own Check uncheck any KeyAdvantage functions and click OK If you add or remove any functions the program will save the user as Custom in the User type field Enter and confirm a password for the user The user logs on to the KeyAdvantage software using the login ID and password The password must contain a minimum of eight characters and at least one numeral one uppercase character and one lowercase character Check the dealerships and departments the user should be able to access If you ve configured your system to assign KeyPads to specific key holders click the Configure KeyPads tab The Configure KeyPads tab becomes active as shown in Figure 10 Chapter 2 Getting Started Figure 10 Configure KeyPads tab KeyAdvantage gt Modify Users gt Supra Auto Group Leni ee zxlkadae ei Record Count 1 1 User Inf ti cer Wenger AA Configure KeyPads View Change History 19 From the Available KeyPads list on the left select the serial numbers of the KeyPads you wish to assign to the key holder 20 C
82. t the report destination by clicking the Print Print Preview or Export button or schedule the report for e mail distribution by checking the Schedule This Report For E mail Distribution box Scheduling Reports for Automatic Distribution To schedule reports to be automatically generated and delivered to an e mail address do the following 1 Select the Reports menu 2 Select the report to schedule 3 Checkthe Schedule This Report For E mail Distribution box 4 Click the New Schedule button The Vehicle Report window displays as shown in Figure 38 59 KeyAdvantage User Manual Figure 38 Vehicle access report scheduled for automatic distribution key Advantage gt Yehicle Report gt Supra Auto Group SOX 49R 4R Report Criteria Select by Department Assignment T Select all in list Ef 1 Davis Motors a ITT Display Vehicles with no access Purpose Codes IV Select all in list Sort By eM e SR tah Wem Sales Demo M 2 Used 1 Service then by M 3 Service 2 PDI M 4 Rental NightRiemoval then by GT 2 Davis Ford Body Shop dena slc KeyPad Access Date 8 5 2005 vin y Descending Make y Descending Year y Descending Jv Schedule this report for email distribution Schedule Description Format Weekly Vehicle Access report Standard Report hs Frequency Day Date Time weekly y Friday y fos 00am Recipients
83. the KeyPad with the IR port on the KeyBox No KeyBox Reads In Memory F2xx Read a KeyBox Not Authorized 26xx 28xx 2Axx Place KeyPad on programming base and check 42xx 43xx 76xx in or out 78xx 79xx E8xx ECxx 7Fxx Not Authorized 4Axx 46xx 7Exx Reprogram KeyPad and or KeyBox Not Authorized 7Dxx Reenter update code Not Authorized F5xx Maximum number of KeyBox accesses reached Place on programming base and reprogram with increased number of accesses allowed Remove the KeyPad serial number from the KeyBox lockout list 41xx 74xx 75xx Wait 15 minutes and try again Box Battery Low Clock Error Reprogram Key Communication Error Incorrect Pin Incorrect Update Code Incorrect Update Code Key Battery Low Keypad Expired Check Out Key No Box Found Not Authorized Ka Not Authorized Not Authorized 6Cxx 7Cxx 80xx Replace KeyBox Not Authorized 71xx 7Bxx Reenter PIN code and try again Not Authorized 7Axx Open KeyBox during valid access hours Not Authorized 29xx 2Bxx 2Cxx Contact Supra Support 44xx 45xx 6Axx 6Bxx FOxx Place KeyPad on programming base and check in or out EExx Place KeyPad on programming base and check in or out E9xx EAxx EBxx Place KeyPad on programming base and check Edxx EFxx in or out Program Error Reprogram Key Security Lockout Key Disabled Unsuccessful 69 KeyAdvantage User Manual AppendixB 70 Contacting Us Appendix B Contacting Us For help install
84. tive KeyAdvantage KeyPads with the correct permissions Can be programmed to specific dealerships and or departments to control usage Keeps track of each person that accesses the vehicle keys and the date and time of the last 35 accesses Access activity can also be viewed by reading the KeyBox with a KeyPad Physical Characteristics The KeyBox has an infrared interface that allows it to communicate with the KeyAdvantage KeyPad and programming base The KeyBox has a large internal key container to accommodate the vehicle s keys and the electronic KeyTag to which they are attached The key container in the KeyBox has a bright red label which displays the KeyBox serial number The key container closes only if a KeyAdvantage KeyTag is properly placed in the key container If there is no KeyTag present the KeyBox can close part way but does not lock and latch In this condition the red label is clearly visible so that it can readily be seen which KeyBoxes do not have a KeyTag present The KeyBox has a jam pull tab located on the bottom of the key container If the vehicle keys become wedged in the key container the jam pull tab can be used to force open the key container The KeyBox must first be accessed with authorized KeyPad Each time the KeyPad connects to a KeyBox the KeyPad checks the KeyBox s battery level If the battery level falls below 1 the KeyPad buzzes and displays a BOX BATTERY LOW message Kav Advantage
85. to create a backup file Choose Yes or No If you choose to create a backup file do the following a Select the backup option Entire Database Configuration Data or Configuration and User Information Data b Select the drive and folder to place the backup data c Click Backup 7 8 Chapter5 64 Database Maintenance Click Yes to confirm the backup The KeyAdvantage software asks if you want to view the log file for the backup Click Yes or No mog The Purge data window displays Click Purge g When asked if you want to backup data click No Click Yes to confirm the purge Click Close Restoring the Entire Database The KeyAdvantage software allows you to restore the database from a backup file You must perform the database restore function on the KeyAdvantage server with only one user logged in Save the backup file on a local drive on the server computer instead of a mapped network drive To restore the entire database do the following 1 oa Fo N Click Administrator gt Database Maintenance Click Restore Data Enter your KeyAdvantage password Click Browse to locate the backup file on your computer then click Open Click Restore The KeyAdvantage software asks if you d like to create a backup file Choose Yes or No If you choose to create a backup file a Select the backup option Entire Database Configuration Data or Configuration and User Information Data Select the drive and folder to
86. ured for all users or by specific login permissions Key Holder Configuration Report e Summarizes key holder access hours e Displays key holder user ID last and first name and access hours for each day of the week by department Can be configured for any or all key holders by key holder status or by department Key Holder KeyPad Assignment Configuration Report Displays detailed information about the KeyPads assigned to specific key holders e Only available if your system is configured to assign KeyPads to key holders e Includes user ID user name key holder status KeyPad status KeyPads assigned and KeyPad check out status History Reports There are two History reports Record Change History and Admin Change History Record Change History Report e Summarize all changes made to records within a selected date range Chapter 1 30 Introduction Changes for a single record can be viewed by clicking the View Change History button within the record e Options include user change history KeyBox permissions or access hours change history for key holders or key holder groups user login permissions change history key holder group assignment change history key holder group change history database maintenance activity history key holder KeyPad assignment change history and KeyPad flash change history Admin Change History Report Displays all record changes made within a selected date range by a specific Admin user e Options inc
87. uter Software Restricted Rights clause at Federal Acquisition Regulations 52 227 19 and the restrictions as provided in subparagraphs c 1 and c 2 thereof and as applicable the Government s rights to use modify reproduce release perform display or disclose the Software also are restricted as provided by paragraphs b 2 and b 3 of the Rights in Noncommercial Technical Data and Computer Software Small Business Innovative Research SBIR Program clause at DFARS 252 227 7018 9 Acknowledgment You acknowledge that You have read and understand this agreement and agree to be bound by its terms You further agree that this agreement is the complete and exclusive statement of the agreement between You and UTC Fire amp Security and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Use this product only for the purpose it was designed for For the latest product information contact Supra or visit us online at www keyadvantage com This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual
88. xes and KeyTags The programming base is capable of reading and writing KeyBoxes KeyPads and KeyTags It is used to program deprogram and troubleshoot KeyBoxes and KeyPads It can read serial number of KeyTags and program vehicle IDs into the KeyTag Physical Characteristics The programming base Communicates with KeyBoxes KeyPads and KeyTags to allow information to be passed between these devices and the KeyAdvantage software Contains receptacles for docking KeyBoxes KeyPads and KeyTags Only one device can communicate with the programming base at a time Communicates with KeyBoxes and KeyPads through IRDA infrared communication The programming base connects to the KeyTag through physical contacts Connects to a PC through a serial connection Visual Feedback LEDs The front panel contains 5 LEDs for visual feedback When the programming base is powered on all lights quickly blink on and off The red LED indicates that the power switch is on and that power is applied If the red light is off there is no power The green PC light indicates the serial cable is connected If the green PC light is off it indicates the cable is not connected The green COMM light indicates the software is connected to the base If the green COMM light is off it indicates the software is not connected to the base The yellow IR light indicates a KeyPad or KeyBox is connected to the base The yellow TAG light indicates a KeyTag is conne
89. y Save record record FO EJE SKS a Search Copy current Cancel Delete Previous Last record changes record record Report toolbar The Report toolbar provides the tools for viewing reports Figure 5 Figure 5 Report toolbox New Modify Save Print E mail eanx ousadals Copy Delete Cancel Print Export Chapter 2 34 Getting Started Importing KeyAdvantage Inventory Use the Import inventory function to import a dealership configuration file or KeyAdvantage inventory information When Supra sends an order of new KeyBoxes or KeyPads it includes an inventory file that contains information needed by the KeyAdvantage software You must import the inventory file into the KeyAdvantage software before using the KeyBoxes or KeyPads To import an inventory file do the following 1 Click File gt Import The Import window displays Figure 6 Figure 6 Import window KeyAdvantage gt Import gt Supra d loj xl Import Data From Close Note fa dialog box opens prompting you to enter a CD key enter the CD key validation number printed on the back of the KeyAdvantage software installation CD package Click Browse Locate the supra inventory file Highlight the file and click Open Click Import Click Yes to view the log file If you have another inventory file to import repeat the process Click Close NG a RB ON Creating Key Holder Groups Key holder groups categorize key holders who access th
90. yBox verifies whether or not the update code that was entered is valid If the update code is valid operation proceeds normally If the KeyBox determines the update code is invalid the KeyPad emits a buzz displays KEY EXPIRED CHECK OUT KEY and powers down When manually updated KeyPads access a KeyBox the KeyPad serial number is recorded in the audit trail instead of a user name e Reports with manually updated KeyPad activity will display the KeyPad serial number instead of the user name To manually update a KeyPad 1 Press the Start button to turn on the KeyPad 2 Press the Update gt button 3 Enter the 9 digit update code If a code shorter or longer than nine digits is entered the KeyPad displays INCORRECT UPDATE CODE The KeyPad checks to see if the entered update code is valid If it is not the same error message is displayed 4 Enter a 4 digit PIN code The KeyPad only accepts four digits for a PIN code It ignores the Enter button if less than four digits have been entered and it ignores any numbers entered after four digits 5 Press Enter View Error Codes The most recent errors that have occurred using the KeyPad can be displayed on the KeyPad This menu option also displays the current firmware version of the KeyPad and the KeyPad s current date and time The KeyPad stores the last 16 error code entries Scroll through each error code entry and t
91. yPad which is used to communicate with the KeyBox and programming base The KeyPad has a backlight to easily view the display in outside evening lighting conditions The KeyPad has audible and visual feedback for errors low batteries button presses and function completion The KeyPad uses 2 AAA alkaline batteries as its main power source When the batteries are low the KeyPad emits two short buzzes and displays a low battery warning message If the batteries in the KeyPad are removed and replaced an internal lithium battery operates as a backup so that the KeyPad s memory and functionality are not impacted 6 7 KeyAdvantage User Manual KeyPad User Interface The KeyPad features 16 buttons e 10 buttons numbered 0 9 used to enter codes Green start button Three blue menu buttons Blue enter button e Blue backspace backlight button Up amp Down scroll buttons numbered buttons 2 and 8 are used in some menus Start Up Down Keybox Scroll Information Arrows KeyPad Information Backspace Update Backlight Enter KeyPad Navigation c Green Start button Powers on the KeyPad Resets the KeyPad Press a blue menu button when the KeyPad is powered on to launch the menu options Press a blue menu button repeatedly to cycle through the KeyPad menu options KeyBox Information Read KeyBox View last KeyBox read bie KeyPad Information View user info Review error codes
92. yTag is not properly seated in the key container not allowing the key container to close 67 KeyAdvantage User Manual KeyAdvantage Software Error Messages Table 1 lists some of the most common KeyAdvantage software error messages and their causes Table 1 KeyAdvantage Software Error Messages Error message Logged Emailed Type Possible cause Unable to connect to the Yes No Message box KeyAdvantage database server is down KeyAdvantage database at KeyAdvantage database server is lt ip_address gt unreachable Authentication failure causes an error while logging on to the database Error connecting to Log file KeyAdvantage database server is down database while trying to KeyAdvantage database server is import records unreachable Authentication failure causes an error while logging on to the database Service failed to start Message box Internal unexpected error in the service Please review log file for Call customer support details Service failed to stop Message box Internal unexpected error in the service Please review log file for Call customer support details Service communication Message box An error in the application GUI Attempt error Please see log file for to restart the application If the problem details persists contact customer support Internal error Please Yes Yes Message box Internal application failure contact customer support The file provided does not Yes No Message box Attempt

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