Rail Mall 4.0 Kundendokumentation
Contents
1. L E M EJ Igi CDI E Spare parts and price information Answers for infrastructure and cities Ordering spare parts with only a few clicks 24 7 for over ten years The Siemens Rail Mall is our online service for an efficient and aligned spare parts purchasing process No matter where you are and around the clock you can order spare parts or obtain information about availability lead time and prices With over 20 000 spare parts and components available for Siemens trains and infrastructure we can guarantee a reliable and fast service tailored to your requirements share and use documents task lists etc in our virtual team rooms which enables an easy and efficient cooperation between Siemens customers and business partners Additionally you can process return consignments in case of faulty hardware or software easily by using our online interface Online shop for spare parts and price inquiries Easy processing of return consignments Virtual cooperation in our team rooms Welcome to the Rail Mall Page 2 November 2014 MO CS SPL BS SIEMENS SIEMENS WWW SIemens comr railmall With the above URL you will be redirected to the Rail Mall cover page 4 Siemens Global Website Rail Mall 4 0 The website is available in two languages English and German Choose your preferred language by using the language menu in the top right corner of the window Cli2. the e mail Page 13 November 2014 MO CS SPL BS SIEMENS Our virtual teamrooms facilitate the communication between customers business partners and siemens sales personnel by giving all parties the opportunity to share documents and further information You can apply for access to a teamroom by sending an e mail to a o HE Home Diese Website durchsucher p Q E content Type Name File Size Modified Modified By Informa tion E 140509_EasySpares_Combinolageraustausch 35 KB 20 05 2014 08 14 i 0n t portalsso 5 AC JI EIVIEIN Sign Out M Once you have access to one or more teamrooms s Mobili v Site Expl there is a link provided in the Site Explorer ee 7 E e Home Alternatively you can enter your teamrooms directly News Center after logging in to your account Welcome e Service Use our features tc A01 e X02 e Get informatio solutions and services Urine Cr am z Page 14 November 2014 MO CS SPL BS gt My Account My Account Address Book Order History My Account Change passwor d Page 15 Profile Order History Change password November 2014 Click on My Account to change settings related to your profile manage your address book view your order history and change your password Address Book Change password Click on Change password in order to update your password Provide your current password and set a new password according to the provided rules Finish the proces
3. Options Payment Summary Total 4 30 E 3 Texsize Address amp Delivery Options Payment Summary Total 4 30 Page 12 November 2014 If available please provide your customer order number and confirm by clicking on Next In the case you re Siemens intern emploee please select the platform and project and provide the vehicle number the products are ordered for If available also add an error number Confirm by clicking on Next MO CS SPL BS IC RL CS SAP 4 30 4 30 Delivery and commercial con ditions vnDress shinning is inc ed in the t Order with obligation to pay SIEMENS In the last step of the checkout process you can check the products in your cart and the information you provided before finalizing the order To change something click on Back With each product in your order you can see the estimated delivery date depending on availability and the selected delivery option Confirm that you accept our delivery and commercial conditions as well as our general terms and conditions Click on Order with obligation to pay to finish the order After the order was made you will receive an order confirmation via e mail As soon as the order was confirmed from the system we will send you an e mail confirming that the order is being processed Once the shipment is on the way to your delivery address you can check the progress using the tracking number provided in
4. Register below Siemens AG 2014 All rights reserved Page 5 November 2014 SIEMENS As part of the update to Rail Mall 4 0 your data has been transferred to the new system Due to data privacy protection however you need to create a new password Please follow the Forgot your password function and enter your e mail address You will receive an e mail containing a link to update your password As soon as your password has been refreshed you can directly log in to Rail Mall 4 0 F AUR t Tak Siemens Global Website t Contact German Password assistance Please enter the e mail address for your account Y ou will receive an e mail with a link to change your password shortly hans mustermannisiem gt ind e mai Back to main page MO CS SPL BS Page 6 Select a feature Select the customer you are purchasing for By clicking on the corresponding button you will be redirected fo the shop with your individual product range SERVICE Enable us to handle return transactions of faulty hardware or software in the best way by making a service notification Please provide detailed information for us to guarantee the best possible support TEAMROOM Teamrooms enable customers to collaborate with their Siemens partners worldwide Access and use of shared documents lists etc guarantee an efficient cooperation in international networks November 2014 Shop If you have more than one customer ac
5. ck on Register to create a new account or log in to your existing account using your e mail address and password In case you have already used the previous Rail Mall please follow the instructions on page 5 Siemens AG 2014 All rights reserved Page 3 November 2014 MO CS SPL BS SIEMENS Fill in the provided form and click on Register SIEMENS All fields marked with a are mandatory and need to be filled in Registration Check Service to sign up for processing return Se ie ee cee boi consignments This is not relevant for customers of the spare parts shop Register now to order products get information on prices and availability and access further features Please note Fields marked with are mandatory If you want to make service notifications for Important The e mail address you provide in this form needs to be the same as the one you want to use later for logging in repairs check the box Service Er z Ss After the account was activated by an admin you will E te receive a confirmation e mail Click on the link provided in v B the e mail to finish the registration process After you were redirected to the cover page you can use your e mail address and password to log in Page 4 November 2014 MO CS SPL BS SIEMENS _ T Siemens Global Website Contact German Rail Mall 4 0 a New customer
6. count you can choose for which account you want to order spare parts in this session Later you can change to a different customer account by using the provided dropdown menu on the homepage If you have only one customer account this selection is not available for you Service This section is only available to you if you have signed up for Service during the registration process Here you can start the process to return faulty products Teamroom Here you will be redirected to your teamroom This is only available to you if you have already applied and were accepted to a virtual teamroom MO CS SPL BS After you have selected the customer account you want to use in this session you will be redirected to the homepage Startseite B Vectron IBS GWI Page 7 November 2014 There are two ways to search for products If you know the name or article number of the product you are searching for you can type it into the search bar at the top left This way you can search for your product across all catalogs available to you There are individual product catalogs assigned to each customer by which you can get information on prices and availability or to order spare parts To search through your catalogs click on the button on the left hand side of the search bar Clicking on a catalog opens a list of sub categories making it easier for you to find the product you need MO CS SPL BS SIEMENS Sign Out My Account Help Sie
7. mens AG Innotrans EN DE Siemens Mobility Site Explorer gt Contact Home gt Demo Catalog 5 Product list 4 Products found Sort by A2V00002099555 Folding meter Siemens 2M A2V00002099657 Coffee mug Siemens A2V00002242321 Voltage tester a i A200002389671 USB Stick Tina 8GB El Textsize z AA Ff 4 A A Ji J f re ane Ala 200971 IA rinnte racarsian C al A ZUICO A FIUIIIS FeC SeIVveagq L ud oe VY RON NS RN oe Wer wu Sur RW ur SR n Page 8 November 2014 SIEMENS In the product list you can see all products that fit to your search or that belong to the catalog you selected Click on the required product to get more information and to add it to your shopping cart MO CS SPL BS RN VUE soe On the product page you can see more detailed information about the product such as Product pictures Voltage tester Available shipping options A2V00002242321 Available product options new refresh Ss Pricing Availability minimum order quantity Product details 4 30 li Select one of the available options new refresh and type a atm lt a 3 Se AEE in the amount you want to order Click on Add to cart D e afterwards After you add a product to your shopping cart this will be dded to your shopping cart confirmed by a pop up in the top right corner of the window It also shows how many products are in your shopping cart Click on Checkout if you want to proceed with the mm o
8. rdering process or click on the shopping cart to see an overview of the products in your cart Page 9 November 2014 MO CS SPL BS Click on the shopping cart icon at the top right to see all products that were added to your cart and to initiate the checkout process O o C CMM The shopping cart gives you the opportunity to check the a e o products in your shopping cart and to see availability and prices Click on to delete a product from your cart If you want to change the order number type in a different diei i number and refresh by using Proceed by clicking on delivery time Minimum order quantity 1 Total 4 30 Checkout No taxes are included in the total Page 10 November 2014 MO CS SPL BS The checkout process consists of three steps Address amp Delivery Options Payment and Summary In this step you can create a new delivery address First select a country and fill in all fields marked with a Save Payment Summary the address by checking Save address to address book Filter available addresses Create new address This way you can use the address in future purchases Alternatively you can select one of your saved delivery addresses on the left hand side Furthermore please select one of the shipping options available for your order in case you cart contains express Total 4 30 Proceed with Next Page 11 November 2014 MO CS SPL BS Address amp Delivery
9. s by a click on Change password MO CS SPL BS SIEMENS SIEMENS Sign Out My TI EN DE n RN In case of questions or problems please first refer to our Frequently Asked Questions by clicking on Help in the top navigation bar Home Frequently asked questions he questions are categorized as listed below General Questions Account Teamroom O r d er Teamroom Who can I contact in case of problems gt General Questions T n AA AA d A A 1 m g 1 fr Ciro mex AS f 7 Ah KINATA rosea ee i al gt aca Sid CL L eo liu gd 396 2 E WI ESQ iur i PASA M TT PAL I i Wille v oOUviVvVuu Page 16 November 2014 MO CS SPL BS SIEMENS Service mailbox In case of questions related to the Rail Mall 4 0 please contact your Siemens sales contact or send an e mail to 3 b tr Url d yc ra OHB T PLE Tr oped a Dori n mA ILE fe Ssn Pre d p bumii Hotline 49 0 180 5774357 Mon Fri 7a m 5p m 14 ct min from German landline mobile max 42 ct min Siemens AG 2014 All rights reserved Page 17 November 2014 MO CS SPL BS
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