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1. 52 Figure 1 Sample multiple line report showing full entries under fields for author title citation and Original Article Text Service OATS number AUTHOR ABER M SALLE G HAMZA R TOUIBI S ZAOUCHE A KAMMOUN M ELLOUZE R BARDI I JOLY R CHAPUY MC ALEXANDRE C MEUNIER PJ LAGERON A MEYER WW KAUFFMAN SL HARDYSTASHIN J MIYAYAMA Y FUJIMOTO T HISTO CYTOLOGICAL STUDY OF THE PRINCIPAL PHENOCY TOLOGICAL STAGES OF ORBA NCHE CRENATA FORSK CANCER OF THE CAVUM IN TUNISIAN CHILDREN A HI STO RADIOTOMODENSITOMETR IC CORRELATION REVIEW OF 47 CASES OSTEOPOROSIS AT HIGH REM ODELING AND PARATHYROID FUNCTION HISTO BIOLOGI CAL CONFRONTATIONS LIVER STORAGES INDUCED BY PERHEXILINE MALEATE HISTOLOGICAL HISTO EN ZYMOLOGICAL BIOCHEMICAL DATA STUDIES ON HUMAN AORTIC BIFURCATION 1 HISTO AR CHITECTURE OF THE BIFURC ATION TITLE CITATION OATS BIOLOGY OF THE NX753 CELL 44 1 A021 A021 1982 PEDIATRIC RADIO PW387 LOGY 12 6 311 312 1982 PATHOLOGIE BIOL KJ588 OGIE 28 7 417 424 1980 THERAPIE 36 3 LZ046 289 291 1981 ATHEROSCLEROSIS KR778 37 3 377 388 1980 JOURNAL OF ELEC NR45i FINE STRUCTURE AND HISTO CYTOCHEMICAL STUDY OF NEURAL CREST CELLS IN CH TRON MICROSCOPY 31 1 113 113 1982 ICK EMBRYO given journal s style You could prepare your first draft for submission to the Journal of Biological Chemistry and then if necessary revise it for resubmis sion2. Introducing Sci Mate a menu dri online and offline information retrieval Part 1 The Sci Mate Personal Data Manager Part 2 The Sci Mate Universal Online Searcher Current Contents 12 5 12 21 March 1983 and 14 5 15 4 April 1983 nawn Garfield E Quality control at Q a bibliographic information Current Contents 19 5 12 9 May 1983 Joyce C amp Wingerson L Can we adjust to computer culture New Sci 98 1353 72 3 1983 Swaine M Go ahead and gripe Info World 5 32 30 1983 Micros envy or pity the buyer M nitor ane ia our quest for error free The Sci Mate Software System Sci Mate is a menu driven microcom puter software package for offline and online information retrieval Sci Mate consists of two components the Personal Text Manager and the Universal Online Searcher The off line component the Personal Text Manager is intended to accommodate bibliographic references lab notes correspondence ab stracts and other forms of textual material The online component the Universal Online Searcher allows searching of data bases mounted on several large commercial ven dors using a universal command language Although both the Personal Text Manager and the Universal Online Searcher are avail able as separate packages they are also in tended for use as an integrated system Using both components items can be retrieved through the Universal Online Searcher from data bases that permi
3. to the Journal of the American Chemical Society Nature or Science Obviously it is not my intent to dis courage anyone from purchasing a mi crocomputer for Sci Mate or any other purpose In the long run our sensitivity to problems encountered by users should help them to overcome unneces sary apprehensions about computers It is not necessary to soft pedal the com mitment required to use a new software system On the contrary a realistic at titude about the long term benefits ver sus the short term problems of develop ing a computerized information system will overcome these fears An automobile dealer can t assume that you re a mechanic We can t assume 53 mer or an information specialist But we carry our understanding a step further than a used car salesman He can assume you know how to drive But he may not know the traffic laws where you will drive or the terrain We don t assume you re thoroughly familiar with your hardware system Not only will we help you make the most of Sci Mate s sophis ticated search storage and retrieval functions we ll also do our best to help you avoid simple mishaps In the nfo World editorial I referred to earlier 3 there is an anecdote about someone who obtained excellent advice from computer experts He bought a computer set it up as instructed and turned it on His next step was with the best of intentions to peel off the protec tive paper cover of the floppy
4. Essays of an Information Scientist Vol 7 p 50 56 1984 Current Contents 8 p 3 9 February 20 1984 Sci Mate 1 1 Improved Customer Services and a New Version of the Software for Personal Text Retrieval and Online Searching Almost a year has passed since we an nounced ISI s new microcomputer software package Sci Mate Briefly Sci Mate consists of two components the Personal Text Manager formerly the Personal Data Manager and the Universal Online Searcher The Person al Text Manager is a data base manage ment system designed specifically to ac commodate textual material especially bibliographic material It allows scien tists to keep tabs on reprints corre spondence lab notes and even patient records The Universal Online Searcher allows users to search any of the hun dreds of data bases mounted on several large commercial vendors without learning any special command lan guages Using both Sci Mate com ponents one can offload items re trieved through the Universal Online Searcher from data bases which permit downloading for permanent storage in the Personal Text Manager See the ap pendix following this essay for a sum mary of this software system s principal features A revised version of the origi nal Sci Mate description is in prepara tion This will take into account changes in the system Enough time has now elapsed for us to evaluate our first venture into micro compute
5. departments at ISI there is also the Customer Service Department s Sci Mate Hotline This service is staffed from 8 a m to 6 p m Monday through Friday The senior cus tomer service representative is Robert Rodgers He has worked for several years in quality control of ISI s online systems He s supported by several ex perienced assistants The hotline deals with dozens of calls every day Questions range from the most elementary to the extremely tech nical As indicated earlier problems en countered by novice users in installing and using Sci Mate are quite common Some questions may require referral to one of our specialists in research and development Scientists have a propen sity for demanding profound explana tions Many questions have no direct bearing on Sci Mate software yet we en deavor to answer them all Customer service representatives are often asked how to formulate search strategy or how to design records Since we have handled thousands of calls by now we have accumulated a bank of valuable in formation on particular applications of Sci Mate and its installation on various hardware systems We have even served as a go between with users and their hardware manufacturers When we first launched Sci Mate our user s manual assumed that users knew how to operate their own computers well enough to install any new software pack age Since this was a mistaken assump tion many hotline calls concer
6. disk inad vertently destroying it The Figure 2 Sample format for record in the Personal Text Manager USER File Accession Number 3 Data Base SOCIAL SCISEARCH 197 Acc No 1630144 Title IN MOLECULAR BIOLOGY Language EN THEY STAND ON THE SHOULDERS OF GIANTS SOL SPIEGELMAN A PIONEER Doctype ARTICLE Author GARFIELD E Address INST SCI INFORMAT PHILADELPHIA PA 19104 Citation CURRENT CONTENTS MAY 23 21 P5 12 Year 83 No Refs 11 REFS OATS No QP 603 Refs SHAPIRO A J GENET V34 P237 193 SPIEGELMAN S SCIENCE V104 P581 1946 SPIEGELMAN S CANCER RES V7 P42 1947 HALL BD P NAT ACAD SCI US V47 P137 1961 HAYASHI M P NAT ACAD SCI US V50 P664 1963 DOI RH SCIENCE V138 P1270 1962 TEMIN HM NATURE V226 P1211 1970 HARUNA I P NAT ACAD SCI US V50 P905 1963 MILLS DR P NAT ACAD SCI US V60 P713 1968 LEVISOHN R P NAT ACAD SCI US V60 P866 1968 BISHOP DHL BIOCHEMISTRY US V7 P3744 1968 Res Spec Notes of microcomputer use is mined with such potential errors That s why dili gent customer support is essential to user success Perhaps the best thing I can do is share with you my own experience with Sci Mate As you know I ve been writing es says for some time I decided to experi ment with my file of essays I wanted even better access than using the indexes to the five volumes published until now I could have asked my secretary to key board all the bibliographic da
7. ghly review templating This is the procedure used to customize your record formats in Sci Mate Also cov ered are the fine points of Boolean searching Sci Mate Matters will also keep you informed about new and pro posed improvements Finally we intend to make Sci Mate Matters a user s forum through which you can share ex periences Most scientists I ve encoun tered are eager to tell colleagues and fellow Sci Mate users about their own information retrieval systems In my previous essay I cautioned you not to expect Sci Mate to be the ultimate intelligent software Every important program must be continually improved Sci Mate 1 1 the first revised version of Sci Mate has now become available Among other features Sci Mate 1 1 in cludes a multiple line report generator Columnar formats as shown in Figure 1 can be extremely useful Many report generators are limited to printing one format Sci Mate s multiple line report generator allows you to vary your report formats so that fields are listed in any order you choose In addition it allows you to print the entire entry in each field Sci Mate 1 1 also includes a num ber of programming changes that further simplify the system We are working on a variety of other improvements Among them is an op tional bibliographic formatter This package will not only allow you to print out the references you cite in a manu script it will also tailor the format to a
8. hrough Boolean logic This means that and and or can be used to combine search terms For example two title words could be combined or an author s name could be combined with a journal title and year of publication Truncation can also be used to allow stem searching e g bronch for bronchitis bronchial etc A search string can consist of 255 consecutive characters Ironically the longer the string the faster the search The Personal Text Manager has several special features for manipulating textual ma terial Bibliographic or other material can be flagged to indicate action taken such asa re print ordered or a letter answered You can review these records periodically to deter mine their status Also the multiple line re port generator feature allows you to print lists of authors titles and other elements of rec ords in a columnar format Sct Mate s Universal Online Searcher al lows you to search data base hosts such as DIALOG BRS MEDLINE ISI or SDC Sci Mate s menu driven language frees you from the need to know numerous command languages but the host language can be used if desired For all host systems the Universal Online Searcher will logon automatically It will also automatically dial up the system if an automatic modem is used In addition to Sci Mate s search functions such as Boolean logic and truncation you re tain all of the important search functions of fered by the h
9. ity in using your own information system will be worth the initial effort Those of you who like me can easily afford a Sci Mate system may not have the time to get started You can turn the start up task over to an assistant With the help of the Sci Mate manual you can be oper ational overnight But don t take my word for it If you are planning to attend the annual meet ing of the American Society for Microbi ology March 4 9 in St Louis or of the Federation of American Societies for Experimental Biology April 1 6 also in St Louis drop by our Sci Mate exhibit and we ll give you a demonstration of the software and show you how you can begin SCISEARCHing with a minimum of effort For more information about Sci Mate call the hotline at 800 523 4092 Back up numbers include 800 523 1850 800 523 1851 or 215 386 0100 When using these last three numbers ask for extension 1418 After hours or on week ends you may leave a recorded message at 800 523 4092 A customer service representative will call back as soon as possible CC readers in all European countries except Scandinavia can con tact our UK office at 132 High Street Uxbridge Middlesex UB8 1DP UK telephone 44 895 30085 or telex 933693 UKISI In Scandinavia contact Lab Comp Laboratory Computing AB Gelbgjutarevagen 4 17148 Solna Swe den telephone 46 8 7303598 1984 ISI REFERENCES a microcomputer software package for 1 Garfield E
10. lay the difficulties is under 50 standable But the result is a legion of frustrated users They ve been primed to expect immediate gratification In real ity beginning to use these systems de mands some hours of contemplation Alphonse Chapanis Communications Research Laboratory Johns Hopkins University Baltimore Maryland re cently commented to the effect that computers are not quite as easy to work as the glossy brochures suggest Most systems have languages that are too cryptic too difficult to remember and too large He went on to note that users can t communicate their difficul ties to designers and that systems don t warn the inexperienced of potentially serious mistakes Similarly an editorial in Info World notes There is a commu nication barrier between manufacturers and consumers The people who buy the machines in general do not know what they are buying and in general the people who make computers can not ex plain to the consumers what it is that they are buying 3 User difficulties are compounded by the current shakeout in the microcom puter market With apparently well es tablished companies such as Osborne folding support services cannot always be relied upon As a well written article in Monitor aptly puts it The only thing that is safe to predict in this emerging in dustry is that in two years time it will all be different 4 That article empha sizes the dizzyi
11. n Scri Mate installation in the different hard ware systems our customers own See the appendix for a list of hardware sys tems with which Sci Mate is compatible We have completely revised the instal lation section of the manual It is written in simple language in a step by step for mat that makes no confusing conceptual leaps Our manual no longer refers users to their microcomputer manuals For example to copy the Sci Mate diskettes we guide you through every step in volved There is a separate section spe cifically geared to each of the hardware systems Incidentally the manual is sold separately and many Sci Mate users ac quired it first before ordering the soft ware One of the most significant sociologi cal aspects of the microcomputer revo lution is the growth of users groups or clubs Emulating software organizations such as SHARE these consumer groups have become an important source of market feedback We will be encourag ing the formation of local Sci Mate clubs In the meantime we have launched Sci Mate Matters a free bi monthly publication available to all cus tomers It is designed to help scholars physicians and others use Sci Mate to best advantage In Sci Mate Matters we discuss specif ic applications such as using Sci Mate as a reprint file or to keep track of lab notes Sci Mate Matters also covers data base development and maintenance For example in the first issue we thorou
12. ng choices available to the consumer and attempts to provide some rough guidelines for buyers These boil down to 1 go ahead and buy something now who knows when the market will finish shaking out and 2 talk to other users rather than relying on manufacturers literature which will only dazzle and confuse you Again the information gap between user and man ufacturer is emphasized And this prob lem can certainly be generalized to the software market It is this information gap that ISI has made every effort to close If we ve learned nothing else in the past year we ve learned that the quality of custom er support is just as important as the quality of the actual software Selling software is simply not enough Often we must first virtually teach people how to operate their microcomputers as well as such basics as Boolean logic field defini tion etc Then we can help them instal and use Sci Mate In addition as with Current Con tents CC or any other ISI service we must carefully evaluate the feedback we receive from Sci Mate users to con tinually improve our product The com mitment to customer service at ISI be gins with yours truly ISI takes pride in the quality of its products as I have re peatedly explained 5 Customer support for Sci Mate is an extension of this phi losophy It begins with the relevant ISI director Catheryne Stout and con tinues with the manager Cynthia Lopata Among other
13. ost system Transferring infor mation into the Personal Text Manager from data bases that permit downloading allows you to create data bases that are free text searchable Sci Mate is available for the Apple II IJe and II Vector 3 and 4 TRS 80 Models II and 12 Kaypro 4 and 10 IBM PC and XT us ing the PCDOS operating systems and CP M 80 systems with Z 80 microprocessors and eight inch disk drives A modem is neces sary to use the Universal Online Searcher The Sci Mate Personal Text Manager costs 540 The Universal Online Searcher costs 440 If purchased together they cost 880 1984 ISI 56
14. r software Sci Mate has been well received by users But even though we anticipated that providing support to customers would be an important factor how important it would be If you re one of those who has used a personal computer surely you remem ber your first encounter with it Who could forget the instruction manual s technogibberish and the repeated er ror messages caused by seemingly minor mistakes For the moment booting up a microcomputer is not as simple as plugging the electric cord into an outlet Clearly most people can quickly learn what is involved but no thanks to the manuals generally provided The fact is like many hardware and software manufacturers we at ISI over estimated scientists sophistication in the use of microcomputers Although we ex pected to have some novice users we underestimated the number of individu als who would buy their microcomputers just to use Sci Mate Therefore many scholars were sitting down to their microcomputers for the first time when they received their Sci Mate diskettes and manuals In spite of the complexity of hardware and software systems manufacturers continue to advertise their use as virtual child s play Certainly that s the message conveyed by ads showing cute six year olds playing the latest video games with computer keyboards With products as potentially intimidating as digital com puters this desire to exaggerate the ease and downp
15. t downloading for per manent storage in the Personal Text Manager Sci Mate is designed to be user friendly It has a menu driven or multiple choice command system with a tutorial subsystem At each step the computer asks you a ques tion and presents a short list of options If any choice needs clarification you can ask Sci Mate for help by entering a question mark The Personal Text Manager has a variety of text handling functions One of its major uses is as a reprint filing system Of course the 55 bibliographic records kept are representa tions of the original reprints The actual re prints are filed separately The same holds true for storage of lab notes or correspon dence unless the full text is so small that it constitutes the entire document The Personal Text Manager actually con sists of two interrelated files Users can tem porarily store and manipulate records re trieved online or read from a word processor or any other text file in the temporary work file The permanent user file is a free text searchable system where information is per manently stored Information in the user file can be stored as free text or by using one of 20 customized self generated formats or templates Variable length records of up to 1 900 characters can be used Records can be linked to extend record capacity Any record is searchable as soon as it is entered Menu driven searches of stored records can be refined t
16. ta for my essays Instead I decided to use Social SCISEARCH To do this I used Sci Mate s Universal Online Searcher to au tomatically dial up the Social Sciences Citation Index files on DIALOG By going through a quick succession of mul tiple choice screens I did an author search on my own name At 1 200 baud or 120 characters per second I down loaded or offloaded over 650 records Each record included not only the title journal pagination etc for each paper but also a condensed list of every reference I had cited Once the down loading onto the temporary file was completed I transferred the records in to my permanent file Figure 2 shows an example of a record templated in the permanent file Since that time I have used my Sci Mate file almost daily I don t often have the time or the inclination to browse through the filing cabinet outside my of fice Whether at my desk at home or in the office I can now quickly answer questions like In what paper did I cite an editorial in Lancet or Journal of the American Medical Association or When did I evaluate Italian research or Where did I discuss scientific dic tionaries As has often been documented by re searchers and clinicians with access to mainframes or minicomputers the flexi bility of a Sci Mate microcomputer sys tem can change the way you function You may have to change your habits 54 somewhat but the greater flexibil
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