Implementing a purchase web portal
Contents
1. m HAAGA HELIA University of Applied Sciences Implementing a purchase web pottal Rahil Bedretdin Bachelor s Thesis Degree programme in Business Information Technology 2011 Abstract EM uw HAAGA HELIA University of Applied Sciences Date of presentation Degree ptogramme Author or authots Rahil Bedretdin Title of thesis Number of Implementing a purchase web portal pages and appendices 30 3 Supervisor or supervisors Markku Somerkivi The purpose of this project is to create the basic guidelines on how to implement the purchase web portal and also have the purchase web portal working on the basic level The purchase web portal will be built based on these guidelines Further more a user manual for the future customets is created ITaito Oy has assigned this project to Rahil Bedretdin as he is employed by iTaito Oy It is decided that Rahil Bedretdin is responsible for implementing and maintaining the putchase web portal ITaito Oy Monitors and supports Rahil Bedretdin as necessary This thesis consists of guidelines for customer creation customer management pricing product management and printout creation Further more subject of information gathering and naming conventions are touched briefly The uset manual version 1 0 1s created and we re still waiting for the launch of the purchase web portal after which improvements if needed will be done based on customer feedback The guideline2. Paketti 2 iTaito yrityskannettavat 15 6 e Heading iTaito yrityskannettavat soveltuvat vaativaan ty k ytt n ed Text field ITAITO YRITYSKANNETTAVA 15 6 4 Heading 2 Vertaa Tuotekoodi Tuotenimike Varastosaldo Hinta M r T m paketti sis lt HP n 6550B kannettavan seuraavilla ominaisuuksilla 2 4GHz Intel Core i3 370M prosessorilla 4GB Muistilla 320 GB kovalevy 15 6 n ytt jossa 1366 x 768 resoluutio sek Windows 7 k ytt j rjestelm 4 Text field T m n lis ksi olemme lis nneet pakettiin toimistosovelluksen Microsoft Office Home amp Business 2010 Word Excel Powerpoint Outlook sek 3 vuoden laajennetuntakuun 1 kpl U4386E HP CARE PACK 3Y NBD ON SITE B SERIES 1 kpl AT912AA AC3 HP 2GB DDR3 1333MHZ SODIMM n ITALAPO0600001 1 kpl T5D 00297 OFFICE HOME amp BUS 2010 FI PKC TE 1095 62 1 1 kpl WO696EA AK8 HP 6550B 13 370M 15 6 HD 2G 320 DVDRW 7P ITAITO YRITYSKANNETTAVA 15 6 3G 4 Heading 2 Bundle Vertaa Tuotekoodi Tuotenimike Varastosaldo Hinta M r T m paketti sis lt HP n 6550B kannettavan seuraavilla ominaisuuksilla 2 4GHz Intel Core i5450M prosessorilla 4GB Muistilla 320 GB kovalevy 15 6 n ytt jossa 1366 x 768 resoluutio 3G moduuli sek Windows 7 k ytt j rjestelm M Text field T m n lis ksi olemme lis nneet pakettiin toimistosovelluksen Microsoft Office Home amp Business 2010 Word Excel Powerpoint Outlook sek 3 vuoden laajennetunt
3. ROOT VALIKKOI POISTA m gt oo Lisaa elementin sisaan Esikatsele 1 tason otsikko dd 2 tason otsikko 3 tason otsikko i s 8 Fig 1 7 1 2 Adding heading 1 on top of the root The text field is added under heading 1 as heading 1 was added under the root The text field can be used for describing heading 1 or it can be left empty for later use Heading 2 is also built under heading 1 and it describes the product that belongs to the product category that is being described in heading 1 E g TT AITO PERUSKAN NETTAVA 15 6 3G The second text field is added under heading 2 and it can be used for information about the product in question The product bundle will be add ed under heading 2 and it ll print under the text field You can add multiple products bundles 1f necessary I can add as many heading 2 s containing text field and products bundles as I need under one category but after all the required heading 2 s are entered PI enter a text 22 field under the last one and write HTML code inside it This is done to create a little bit space between categories The HTML code that is used is lt br gt this will create an empty line inside the text field The lt br gt code is written three times This creates large enough gap between the categories Figure 1 7 1 4 When starting a new category heading 1 is added under the root again Not under the last heading 1 or heading 2 This way t
4. itaito fi Fig 1 5 1 Bundle pricing 1 5 1 Pricing strategy The pricing strategy is found under Appendix 2 Pricing strategy Confidential 1 6 Product management The purchase web portal is connected to eight different vendors Also TechData In gram micro DE ACC Dacco Deltaco Brightpoint and our own warehouse The product portfolio is vast and ever expanding I ll enable certain products from the pur chase webportal to the Taito perusasiakkaat group This will make the shopping experience easier for the customer because e g instead of 500 computer models there are 15 selected business models from where the customer can choose the model they want 17 The products that will be sold in the purchase web portal are Laptops Desktop com puters printers printer ink memory expansions for Computers computer bundles papers computer cleaning products computer mice computer keyboards business projectors computer programs cellular phones modems monitors external hard drives and computer care packs These will be the products that will be sold in in the beginning I m also negotiating with Ebros to get few of out other vendors connected to the web portal Netmedia Nortech Sweden and Aronet With these vendors it would be possi ble to start selling firewalls Panasonic phone systems and videoconferencing equip ment through the purchase webportal 1 6 1 Bundles Bundles are special packages that can be created
5. 18759 TAPE FLEXIBLE NYLON WHITE 19MM 22 18 28 1 Tiaa Data Oy yrtie 8 D 01510 Vantaa Puh 010 841 8100 myynt AT taito fi www taito fi Fig 3 1 1 View from iPad that is connected to a computer via TeamViewer 3 2 User manual The actual user manual can be found under Appendix 1 User manual iTaito Verkko kauppapalvelun K ytt opas The manual will be done using screen shots from the purchase web portal I ll add arrows and boxes to the screen shots so that they ll clarity instructions that are being explained Whenever there is mention about a button or a link from the system it ll be written in quotes and bold e g push the Next button The wanted effect of this is that the person who s reading the guide will associate the text with the picture First you read the text and see push the Next button and after that the user sees the picture where an arrow is pointing at the Next button 2q 4 Information gathering 4 1 Financial benefits A yeatly objective will be set which will be divided into monthly objectives These ob jectives will be then reviewed periodically and measured to see the expenses versus the profit for the company A bonus model will be created based on the success of these objectives This will be a motivating factor to make the purchase web portal as success ful as possible 4 2 Customer satisfaction The Customer satisfaction will be measured by polls done with Webropoll and
6. Lis oikeus Valitut oikeudet Poista oikeus gt Tallenna asiakas Fig 1 3 7 1 customer creation wizard phase 7 1 4 Customer grouping The customer will be divided in to groups according to their location and needs There will be a basic group Taito perusasiakkaat and group A B and C for iTaito s bigger Business park customers The products and prices are set according to the groups This eliminates the redundant work of adding the products and prices to each customer individually The system al lows creating specific products to individual customers that already are in a group The specific products will be only visible to the customer they are assigned The customers can be moved from group to group if I notice there is a need for this As the basic product portfolio should be same for all the different groups this shouldn t create any problems in the view of the customer that is moved to a different group A problem occurs only when the customer is taken out of a group and not as signed to a new group This will result in disappearance of the product portfolio from the removed customers view 1 5 Pricing The pricing for regular products can be done in two different ways normal price list this is where you can set the prices individually for each product associated with that price list Or you can implement it as a multiplier price list where you add a cover ratio to all the products in the price lis
7. Ostohuomiomerkinta asetetaan jokaiselle tukkurille erikseen ja n kyy yrityksenne omille k ytt jille ja kulut sek tarjouksen voimassaoloaika ja maksu ja toimitusehdot kaikkialla miss tukkuritieto on ilmoitettu A Hyv ksytty tarjous voidaan vahvistaa tilaukseksi suoraan backlogista Tukkurikohtainen ostohuomiotv kalu sisaltwy tilausoortaaliin ITaito Oy yritie 8 D 01510 Vantaa Puh 010 841 8100 myynti AT Jitaito fi www ftaito fi Fig 1 7 1 Company s view of the purchase webportal w e Itaito Tuotehaku Superhaku ITAITO DEMO ILMARI TAITO Ohjeet F Lopeta vm Etusivu Tuotteet Aslakaspalvelut Asetukset IT maailman kaikki mahdollisuudet Sinun ulottuvillasi ITAITO KANNETTAVAT Tervetuloa iTaito verkkokauppaan K ytt m ll iTaito verkkokauppaa voit tehd ostoksesi vaivattomasti silloin kun sinulle parhaiten sopii iTaidon jatkuvasti p ivitt m n tuotetarjooman ja edullisten hintojen ansiosta saat merkitt vi kustannuss st j Mik li sinulla on kysymyksi tai tahdot lis tietoa palvelusta ota yhteytt osoitteeseen kauppaGitaito fi tai yhteyshenkil si niin autamme sinua mielell mme Tervetuloa ostoksille ITAITO UUTISET Ajankohtaista ITaito Oy yritie 8 D 01510 Vantaa Puh 010 841 8100 myynti AT itaito fi www itaito fi Fig 1 7 2 Customers view of the purchase webportal 20 1 7 1 Tailored printouts The key for the success of this purchase web portal is the tailored
8. cus tomer feedback The polls will be conducted ones or twice a year The first poll will be done in 3 months from the launch of the purchase webportal The customer feedback will be taken in daily interaction with the customer 4 5 Company satisfaction Company satisfaction will be measured from the results from 4 1 and 4 2 5 Naming conventions The bundles and service products product code will be named as follows 3 letter ab breviation of the company customer name 2 3 letter abbreviation of the product category in guestion model number of the main product or a word describing the product three numeric values starting from 001 The numeric value will grow with 1 001 gt 002 every time a new version of the same bundle is made Everything is written using capital letters E g ITALAP6450B002 This means iTaito laptop HP 6450B bundle 2 ot ITAOPBASICO001 This means iTaito office packet basic packet bundle 2 Service product example ITAPIO01 This means iTaito pre installation product 1 There is no 28 need to use model number when naming service product because the needed infor mation is implied in the second part BundlekoodiY Bundlen nimi Y A Alkup iv Y A Loppup iv Y A ITADT3125MT001 ITAITO PERUSTY ASEMA 22 01 2011 25 02 2011 ITADT8000SFF001 YRITYSTY ASEMA HP 8000SFF 2 LLA N YT LL 20 122010 25 02 2011 ITADTB100SFF001 YRITYSTY ASEMA HP 8100SFF 2 LLA N YT LL 20 12 2010 20 12 2011 IT
9. for the pur chase web portal will be done on the company s website We also decided that at when the newsletter 1s sent to the customers we ll also add the same information to the front page of the company website We re also looking into investing on specialized memory key that has the text 1Taito verkkokauppa and the URL of the purchase web portal This memory keys would then be divided to our sales personnel who in turn would administer the memory keys to out present and new customers The idea behind this is that the sales person would tell the customer about the pur chase web portal and then give them the memoty key as a present This would then remind the customer about the purchase web portal every time they look at the memoty key The memory key will be preloaded with information about the company and the purchase web portal 25 3 1 Customer motivation and guidance The customer will be motivated by letting them know and experience that everything they need for their company can be easily found and purchased from our purchase web portal The customer is also made aware that iTaito has chosen the products espe cially for the customer and fully recommends and supports them The web portal is managed daily and updated accordingly to make sure that new products will be availa ble as soon as they arrive to the vendors I ll also be working closely with our market ing personnel and inform them about the new products and offer
10. printouts or pages for the customer These printouts will appear on the left side of the web page on the front page of the purchase web portal This will make it easier for the customer to find products they need from the purchase web portal The purchase web portal has a products page Tuotteet but the product the customer is seeking can be behind 3 5 links For more information see Appendix 1 User guide and from there chapter 3 2 1 Tuoteryhm t The printout can be made using HTML or a special printout tool that is part of the system I use the printout tool for my printouts The tool is located in the Palvelun Yll pito page under Tulostety kalu From there you get three choices Julkaistut tulosteet for published printouts Luonnokset for sketches and Varmuuskopiot for backups You can look at the published printouts but you can t modify them The sketches you can look at and modify The system will create a backup every time you publish a new version of a previously published page This makes it easy to go back and get the previous version of the printout if something goes wrong Figure 1 7 1 1 ITAITO OY RAHIL BEDRETDIN itaito Gi Tuotehaku Superhaku Ohjeet Lopeta o Vertailukori on tyhj IT maailman kaikki mahdollisuudet Sinun ulottuvillasi Etusivu Aslakaspalvelut Asetukset Palvelun yll pito gt ASIAKASHALLINTA OIKEUKSIEN YLL PITO OMAN YRITYKSEN TIEDOT gt HINNOITTEL
11. vaiheessa milt tukkurilta Backlogista n ette nyt suoraan onko tilaus replikoitunut tukkurille ongelmitta onko se tuote tilataan muodostanut tilausongelman vai onko replikoitumisessa tapahtunut jokin virhe Palvelun hinta 100 kk Replikointistatukset merkityksineen a ki 1 Odottaa tilaus ei ole viel replikoitunut tukkurille BASWARE PUNCH OUT SANOMA 2 Odottaa k sittelem t n tilausonaelma tilaus ei ole viel ITaito Oy yritie 8 D 01510 Vantaa Puh 010 841 8100 myynti AT Jitaito fi www ftaito fi Fig 1 1 2 Purchase web portal website kauppa itaito fi 1 2 Administrators of the web portal ITaito purchased 2 administrator rights for the purchase webportal I was made the primary administrator because I act as the project manager and I m also implementing the whole system The second administration is my supervisor Marko Nyroos who is in charge of the production side of the company The second administration right could be given to someone else in the future LA Creating customers to the service The customers are created to the purchase web portals database using a customer crea tion wizard The wizard goes through 7 phases During these phases the information is entered to the different fields in the wizard You can move to the next phase by press ing the Jatka button The current fields can be emptied by pressing the Tyhjenn button Figure 1 3 1 Etusivu Tuotteet Aslakaspalve
12. 009 http www teamviewer com en index aspx 30 Appendices Appendix 1 User manual iTaito Verkkokauppapalvelun K ytt opas
13. ALAP64508001 ITAITO YRITYSKANNETTAVA 14 22 01 2011 25 02 2011 ITALAP64508002 ITAITO YRITYSKANNETTAVA 14 3G 22 01 2011 25 02 2011 ITALAP64508003 ITAITO YRITYSKANNETTAVA 14 HD 22 01 2011 25 02 2011 ITALAP65508001 ITAITO YRITYSKANNETTAVA 15 6 22 01 2011 25 02 2011 ITALAP65508002 ITAITO YRITYSKANNETTAVA 15 6 3G 22 01 2011 25 02 2011 ITALAP65508003 ITAITO YRITYSKANNETTAVA 15 6 HD 22 01 2011 24 02 2011 ITALAP65558001 ITAITO PERUSKANNETTAVA 15 6 3G 22 01 2011 25 02 2011 ITALAPMBP13001 ITAITO YRITYSKANNETTAVA MBP 13 22 01 2011 25 02 2011 ITALAPMBW13001 ITAITO PERUSKANNETTAVA MBW 13 22 01 2011 25 02 2011 ITAOPBASICOO1 ITAITO PERUSTOIMISTOPAKETTI 24 01 2011 25 02 2011 Muokkaa Fig 5 1 Bundle naming convention The printouts and price lists will be named as follows The company customer name and the product group it is holding This is done to make my job easier Separating the printouts and price lists that are visible for all the customers or customer groups from the ones that are visible for a specific customer or customer group makes it easier to handle the printouts and price lists because you see immediately to whom that printout belongs to E g ITaito laptops when the printout or price list is named like this it means it is visible for all the customers When the price list is named like this for ex ample Thesis desktops it is only visible for the customer or customer group The 29 Sis Concl
14. K 5 6 7 8000 NBD OS DT ONLY 3Y 1 kpl FY943ET HP NVIDIA QUADRO NVS295 2XDP ITADT8100SFF001 2XDVI D i 1 kpl ATO24AT HP 2GB PC3 10600 DDR3 1333 MHZ DIMM 1 kpl WJ992ETFUUW HP 8100SFF 15 650 2X1GB 320GB DVDRW 7P32 1 kpl T5D 00297 OFFICE HOME amp BUS 2010 FI PKC 2 kpl WS231AAZABB HP 21 5 X22LED 1920X1080 VGA DVI Fig 1 6 1 2 Taito desktop bundle with 2 monitors without 1Iaito asennus The office package for laptops will be built from a monitor docking station mouse and keyboard Variation for this will be built from 2 monitors advanced docking sta tion supports two monitors mouse and keyboard Figure 1 6 1 3 Tuotekoodi Tuotenimike ITAITO PERUSTOIMISTOPAKETTI 1 kpl NZ222AASABB HP 120W ADVANCED DOCKING ITAOPBASICOO1 STATION 1 kpl 920 002551 LOGITECH DESKTOP MK120 FISE 1 kpl WS231AA ABB HP 21 5 X22LED 1920X1080 VGA DVI Fig 1 6 1 3 ITaito Office package for laptops bundle I ll check monthly the availability of the products that are associated with each bundle This will be done at the same time as the price check is done see 1 5 Pricing If a product is removed from the vendors product portfolio or isn t part of the customers ot customer groups portfolio the bundle that holds that item will disappear from that customers customer groups view That is why this checkup is needed Pll have to see if the checkup has to be done weekly or twice a month in the future For now the monthly chec
15. P Home Page Retail Hostin tiedonsiirto Oma ty tila PlanMill Ingram Micro FI InterfaceLl y De M Q Extras itaito Tuotehaku Superhaku IT maailman kaikki mahdollisuudet Sinun ulottuvillasi KOMPONENTIT J RJEST Tuotekoodi E JA rjost TALLENNA J RJESTYS Valitse zl Tallenna Aslakaspalvelut gt N YT T OHJELMISTOT PUHELIMET Hinnat eliv t sis ll ALV a Valuuttana on EUR Hinnat sitoutumuksetta gt TAKUULAAJENNUKSET TARVIKKEET gt PAPERI JA KALVOT ESSELTE TULOSTUSPAPERIT 3M c Vertaa Tuotekoodi Tuotenimike Varastosaldo Hinta M r Tilaa BROTHER C ITOH CANON t 11362 LABELS RETURN ADORESS 25MMX54MM WHITE 75 11 57 1 Tiaa DATA BECKER JYMO wm mm Vertaa 11353 LABELS MULTI PURPOSE 12MMX24MM WHITE 23 9 20 1 Tina ESSELTE HP Vertaa 11354 LABELS MULTI PURPOSE 57MMX32MM WHITE 119 22 08 1 Tiaa KODAK RS KONICA MINOLTA OKI N ta 11355 LABELS MUL TI PURPOSE 19MMX51MM WHITE 24 9 95 1 Tiaa PELIKA XEROX Vertaal 11356 LABELS NAME BADGE 41MMX89MM WHITE 36 16 55 1 ZEBRA gt KAMERATARVIKKEET Vertaa 11808 LABELS STARTER KIT FREE SPOOL 7ROLL 1 86 29 4 Tina KANNETTAVIEN LAUKUT gt TIETOKONEET ja eat bes V 4CB1 C V LA 8 160 RO 12 4 VERKKO JA J RJESTELM ortaa 1468 D DV LABELS 160 ROLL TE 3 1 iaa Vertaa 18056 RP ID1 TAPE 12MM YELLOW TUBE TE 1180 86 1 Tiaal Vertaa 18508 TAPE FLEXIBLE NYLON TRANSPARENT 9 MM 2 14 63 1 Tiaa Vertaa 18758 TAPE FLEXIBLE NYLON WHITE 12MM 11 16 48 1 Vertaa
16. U gt BID TIEDOSTOJEN LINKITYS gt TUOTTEIDEN YLL PITO gt AVOIMET TILAUKSET gt HALLINNOI VARASTOSALDOJA PANKKIYHTEYS KONF gt RAPORTIT gt TILAUKSET KAIKKI gt L HETYKSET KAIKKI ASIAKKAAN VAIHTO gt MONITUKKURITY KALUT gt LIS OMINAISUUDET OHJEET TULOSTETY KALU Julkaistut tulosteet Avaa julkaistut tulosteet Luonnokset Avaa luonnokset Varmuuskopiot Avaa varmuuskopiot ITaito Oy yritie 8 D 01510 Vantaa Puh 010 841 8100 myynti AT itaito fi www itaito fi s X X X X XX A Q X GE 000 0909090909000 21 Fig 1 7 1 1 How to get to the Luonnokset page The printouts have to be built systematically because every time you add something it ll go to the end of the list under the root or heading If the printout is built wrong you might have to re do the whole printout or at least erase a large part of it just to add something in the desired place I ve decided to build the printouts as follows root heading 1 text heading 2 text product bundle text The structure is built on top of the root so that heading 1 is added under the root Figure 1 7 1 2 Heading 1 usually refers to the product category e g Paketti 1 ITAITO PERUSKANNETTAVAT Tuloste UUSI luonnos Ohjeet amp
17. akuun 1 kpl U4386E HP CARE PACK 3Y NBD ON SITE B SERIES 1 kpl AT912AA AC3 HP 2GB DDR3 1333MHZ SODIMM n nae 1 kpl T5D 00297 OFFICE HOME A BUS 2010 FI PKC He ror a 1 kpl WD708EAsAKB HP 6550B 15 450M 15 6 HD 2G 320G HSPA 7P Text field Bundle Containing 3 x lt br gt Paketti 3 iTaito yrityskannettavat 14 lt d Heading 1 Fig 1 7 1 4 How the printout looks in the purchase webportal As it was mentioned before it is possible to add HTML code inside the text field Pm also using this to add level 3 headings lt h3 gt lt h3 gt inside some text fields Figure 1 7 1 5 This brings emphasis to the text I m writing This is done to capture the users attention It is also possible to link pictures from the internet to the text field but be cause there are no CSS files in my user level that I can modity the picture placement can t be controlled very well This is something to look into in the future ITAITO YRITYSKANNETTAVA 14 HD Vertaa Tuotekoodi Tuotenimike Varastosaldo Hinta M r T m Malli soveltuu parhaiten graafiseensuunnitteluun Heading 3 inside a text field T m paketti sis lt HP n 6450B kannettavan seuraavilla ominaisuuksilla 2 4GHz Intel Core i5 450M prosessorilla BGB Muistilla 500 GB kovalevy 14 n ytt jossa 1600 x 900 resoluutio Intel HD Graphics n yt nohjain sek Windows 7 k ytt j rjestelm T m n lis ksi olemme lis nneet pakettiin toimistosovelluksen Microsof
18. arge data quantities effectively E bros is able to adapt to the customer s needs thanks to their versatile software development skills E bros products Retail Hosting Purchase Portal DBMi Medwin E bros PowerPoint presentation 2009 1 The purchase web portal 11 Graphical look of the purchase web portal The graphical look of the purchase web portal is done to resemble the company s blue colors The programmers of E bros have been advised to take the color scheme and icons from the company s website www itaito fi This will make it easy to link the pur chase web portal to the company homepage and make the service look and feel like it is part of ilaito Oy DG GG 0 meinen Gw W itaito a elisa nn A Ste A Etusivu Yritys Palvelut Ajankohtaista iNews Arkisto Rekrytointi Yhteys e Toimivuuden uusi ulottuvuus Ajankohtaista Edistyksellisimm tkin ICT j rjestelm t vaativat asiantuntemusta toimiakseen luotettavasti ja sujuvasti Huippuunsa viritetty Selv s st tekninen osaaminen ja kyky syv lliseen asiakasdialogiin ovat ominaisuuksia joiden avulla autamme sinua saamaan matkapuheluissa investoinneistasi parhaat mahdolliset tehot irti 01 02 2011 ITaito on osaava palveleva ja ty t pelk m t n ICT asioiden ammattilainen Sis ist mme nopeasti asiakkaittemme ITaito tarjoaa yhteisty ss Elisan ty skentelyn perusteet ja erityisvaatimukset varmistaen n in tuottavuutta lis v n ratkaisun jokaiseen tilante
19. buttons for Vieraskayttaja guest user are yes kylla and no ei we leave the e button selected Move to the next phase by pressing the Jatka button Figure 1 3 1 1 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web kayttaja Asiakkaan nimi THESIS DEMO COMPANY lt Asiakasnumero 244814 4 Puhelinnumero 09 12345678 d Faksinumero VAT tunnus 24481 4 d Viite Myyj BEDRETDIN RAHIL Wl a4 Asiakasryhma iTaito E 4 Vierask ytt j O Kyi E Fig 1 3 1 1 customer creation wizard phase 1 1 3 2 Phase 2 Customer terms From the first dropdown list you can select the default language I have chosen Suo mi because this is the language that majority of the company s customers use From the second dropdown list you can select the default currency I have chosen Hur for Euto because this is the currency that the company deals in Interest for late payment is set to 16 and the allowable exceeding of payment due date is set to 5 days accotding to company s rules The radio buttons for Nayta bidit show bids are yes and no Bids are special pricings that can be requested from some manufacturers Bids are given when you order large quantities of manufacturer items I leave the no button selected Move to the
20. dree 28 Eeer 29 EE 30 ENEE 0 Appendix 1 User manual Taito Verkkokauppapalvelun K ytt opas 0 Appendix 2 Pricing strategy Confidential Error Bookmark not defined Appendix 3 Login information Confidential Error Bookmark not defined Introduction I started my work placement in iTaito Oy January 2010 I ve worked there as a product project manager since then ITaito was using an ERP system called Netsuite for more information go to http www netsuite com There was a complication with Netsuite because it was implemented poorly and iTaito decided to stop using the sys tem in August 2010 Because Netsuite is an all around ERP system meaning that it has financials and ac counting CRM inventory and ecommerce software in a one package it left a void in those areas for iTaito Oy My thesis project is part of filling this void Taito is using Netvisor for financials amp accounting and Planmill for CRM and inventory Pm in charge of implementing a purchase web portal from E bros Software Company This project is part of the automation of iTaito processes The purchase web portal is to be launched at the same time as ilaito s other project which is an IT management system called Kaseya for more information go to http www kaseya com The ben efits for implementing these projects are lowered costs in order processing and pre installation installati
21. e user name and password for the purchase web portal will be sent to that address after completing phase 7 Two checkboxes are checked own order confirmation and own referrals This means that you will get only confirmation and referral from your own orders If there is a need for the customer to have a user who gets all the confirmations and referrals e g a customer wants many users but there is an admin user that wants to see all the transac tion made to the purchase webportal It is possible to save the customer after this phase and perform phase 7 in a later time This makes it possible to store a large amount of customers in the database and when the customer decides to start using the service I can simply go and create them the web user rights that are created in phase 7 Move to the last phase by pressing the Jat ka button Figure 1 3 6 1 13 Etusivu Tuottoet Aslakaspalvelut Asetukset LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web kayttaja Etunimi Thesis 4 Sukunimi Demo 4 S hk postiosoite rahil itaito fi lt q Asema Kommentti Puhelinnumero 09 87654321 si Matkapuhelinnumero Faksinumero ES Kaikki iinuovahvistukset O Kaikki l hetteet E Omat tilausvahvistukset E Omat l hetteet O XML tilausvahvistukset O Toimipaikkaan liittyv t l hettee
22. eseen kanssa jopa 30 s st t puhelinkuluissa ja t m n p iv n Ota heti yhteytt niin keskustellaan lis iTaidon mahdollisuuksista parantaa my s sinun liiketoimintasi tehokkuutta vaatimuksia vastaavat ICT j rjestelm t Ohessa lis tietoa siit kuinka iTaito voi auttaa ED Lue lis Tositarinoita toimivuudesta Vastaa kyselyyn voita iPad Fig 1 1 1 Company website www itaito fi d Ce Sat 17 27 rahil bedretdin i 2 093 Ohttp kauppa itaito fi scripts DBMNet dll Page NAME FIRST FRAME T Qr Google D E Tuotehaku Superhaku ITAITO OY RAHIL BEDRETDIN Ohjeet F Lopeta Sg o OY Vertailukori on tyhj BE kpl HP 65508 15 450M 15 6 HD F Etusivu Aslakaspalvelut Asetukset Palvelun yll pito IT maailman kaikki mahdollisuudet Sinun ulottuvillasi gt ASIAKASHALLINTA OIKEUKSIEN YLL PITO 5 DNA ASEN TEDOT Uudet ty kalut Retail Hosting palvelussa Retail Hosting 2 0 HINNOITTELU BID TIEDOSTOJEN LINKITYS Retail Hosting palveluusi on nyt saatavilla uusia ty kaluja Ota yhteytt Retail Hosting palvelun uusi ohjelmistoversio on julkaistu T m n version TUOTTEIDEN YLL PITO osoitteeseen asiakaspalvelu retailhosting fi mik li haluat lis tietoja k ytt noton my t saatte ty kaluja joiden avulla parannatte palveluanne sek oman AVOIMET TILAUKSET yrityksen ett loppuasiakkaiden n k kulmasta Versios
23. h other so the billing is done by a push of a button Order process before implementing the purchase web portal d work gh E egen TIN Search for items and make the rder Manual work II REPRE SE Enter orderi Manual Enter buy in prices to system Manual work Send invoice and serialnumbers Enter serialnumbers to system Manual work W Send order i Automatically create invoice Fig 2 Taito s order process flow before purchase web portal Kg e d 2 Send invoice After the purchase webportal and Kaseya are fully implemented the process will need lot less manual labor Customer will make the order through the purchase webportal which will then generate the order to Planmill including the serial numbers of the products The vendor will do the pre installation from a disc image that we have pro vided them with After this the vendor sends the computers straight to the end cus tomer The customer connects the computer to the internet and Kaseya does the on site installation In some cases a subcontractor can be used for the folding of the deliv ery The billing is done as before Order process after the purchase web portal is implemented Generate the order to the system Automatic Customer makes Send order ta order vendor Purchase web Automatically Send invoice to create invoice Customer Fig 3 1Taito s order process flow after implementing the purchase web porta
24. he new heading 1 is printed under the old head ing 1 and everything it holds under it Figure 1 7 1 3 ROOT HEADING1 Paketti 1 iTaitoruskannettavat TEXT iTaito Peruskannevat ovat hyv valinta jokap iv HEADING2 ITAITO PERUSKANNEVA 15 6 3G TEXT T m paketti silt HP n 6555B kannettavan seura BUNDLE ITAITO PERUSKANNETTAVA 15 6 3G ITALAP65558001 TEXT lt br gt lt br gt lt br gt HEADING1 Paketti 2 iTaitoityskannettavat 15 6 TEXT iTaito yrityskannavat soveltuvat vaativaan ty k HEADING2 ITAITO YRITYSKANNAVA 15 6 TEXT T m paketti silt HP n 6550B kannettavan seura BUNDLE ITAITO YRITYSKANNETTAVA 15 6 ITALAP65508001 HEADING2 ITAITO YRITYSKANNAVA 15 6 3G TEXT T m paketti silt HP n 6550B kannettavan seura BUNDLE ITAITO YRITYSKANNETTAVA 15 6 3G ITALAP65508002 HEADING2 ITAITO YRITYSKANNAVA 15 6 HD TEXT lt h3 gt T m Malli eltuu parhaiten graafiseensuunni BUNDLE ITAITO YRITYSKANNETTAVA 15 6 HD ITALAP65508003 r7 Fig 1 7 1 3 The structure of 1Taito kannettavat printout When the printout is structured as described earlier it is easy to handle and changes I can also make a copy of the printout and re use it as a printout for different products This will increase productivity in my wotk because I don t have to start over every time I m making a new printout Figure 1 7 1 4 demonstrates how the print out looks in the purchase webportal 23
25. in autamme sinua mielell mme Palvelun lis laajennuspaketit k ytett viss si TILAUKSET SUORAAN VALITSEMILLESI TUKKUREILLE REAALIAIKAINEN HINNANTARKASTUS OSTOSKORISTA Online hintatarkistus on toiminto jonka avulla voidaan tarkastaa ostoskorissa olevien tuotteiden reaaliaikainen hinta suoraan tukkurin intemetpalvelusta Toiminnon avulla voidaan varmistua siit ett k ytt j saa k ytt ns viimeisimm t hintap ivitykset esimerkiksi tukkurin juuri julkaisemat hinnanalennukset Ostoportaali ei ole ty kalu vain tuotteiden hinnan ja saatavuuden vertailuun 1 50 Voit my s tilata tuotteet tukkurilta suoraan ostoportaalista t t varten rakennetun s hk isen rajapinnan kautta Palvelussa voit siirt haluamasi kk tuotteen suoraan valitsemaltasi tukkurilta ostoskoriin Online hintatarkastusty kalu sis ltyy tilausportaaliin Tilaustoiminnon hinta 150 kk TARJOUS SUORAAN PALVELUSTA ASIAKKAAN S HK POSTIIN TUKKURIKOHTAINEN OSTOHUOMIOMERKINT Tarjousty kalulla voidaan k tev sti l hett s hk inen tarjous Retail Hosting Nyt palveluun on mahdollista lis t tukkurikohtainen ostohuomiomerkint jonka avulla voidaan tiedottaa palvelun tuotteista kenen tahansa loppuasiakkaan s hk postiin Ty kalun yrityksenne k ytt ji esimerkiksi mahdollisista tilausrajoitteista tietylt tukkunilta tilattaessa avulla optimoidaan tarjottavat tuotteet tukkureittain m ritell n halutut hinnat kk
26. ja 1 d voimassaoloaika s Maksimiluottoraja ja 1 4 voimassaoloaika Tilauksen maksimisumma 1 4 Kommentti This a thesis demo You can set customers credit limit here Luottoluokitus Toimituskielto O kyll 9 c Fig 1 3 3 1 customer creation wizard phase 3 1 3 4 Phase 4 Billing address The billing address is filled in this phase The Osoitetunnus address ID is left blank because the company is not using any address ID s Move to the next phase by press ing the Jatka button Figure 1 3 4 1 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet ww Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkilo Web k ytt j Osoitteen nimi Billing address ed Esim o Accounting Osoiterivi 2 il Esim katuosoite Accounting street 13 Postinumero ja toimipaikka 00100 Helsinki 4 Maa SUOMI FINLAND D ed Osoitetunnus Fig 1 3 4 1 customer creation wizard phase 4 11 1 5 5 Phase 5 Delivery address The system copies the billing address information to the delivery address screen This makes it easy to fill the delivery address because usually the billing and delivery address is the same You just have to change the address name Figure 1 3 5 1 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luot
27. kup is enough because the sold products are common enough 19 1 7 Customer view The customer view looks almost the same as the company view with few exceptions The Palvelun yll pito link is missing from the navigation bar and all the advertise ments for Ebros products are gone from the front page Also the product vatiety on the left side of the page in Tuotteet page has a smaller selection of product catego ries Figures 1 7 1 and 1 7 2 Tuotehaku Superhaku ITAITO OY RAHIL BEDRETDIN Ohjeet Lopeta D itaito Ostoskori on tyhj o Etusivu Tuotteet Aslakaspalvelut Asetukset Palvelun yll pito IT maailman kaikki mahdollisuudet Sinun ulottuvillasi PALVELUN K YT N ALOITUS Tervetuloa Retail Hosting palveluun N IN VERTAILET TUOTTEITA TILAAMINEN ITAITO KANNETTAVAT Retail Hosting ostoportaali mahdollistaa yrityksesi k ytt mien tukkureiden hinta ja saatavuustietojen vertailun yhdess selke ss n kym ss Pystyt optimoimaan yrityksesi ostop t kset aina haluamiesi kriteerien ITAITO KONEPAKETIT mukaan ja tilaamaan sielt miss hinta on matalin tai toimitus nopein Ostoportaalista tilaus siirtyy automaattisesti suoraan valitsemillesi tukkureille eik sinun tarvitse erikseen tehd tilausta tukkurin j rjestelm n Mik li sinulla on kysymyksi tai tahdot lis tietoa palvelusta ota yhteytt osoitteeseen asiakaspalvelu retailhosting fi tai soita 040 7799 594 ni
28. l As you can see in figures 3 and 4 the work load for iTaito is lot smaller than in figures 1 and 2 iTaito Order lifespan after implementing purchase web portal and Kaseya Customer N Receive payment Receive pay Pracess Order invoice Receive Order Preinstall from disc SS Send order image Vendor s Fig 4 ITaito s order lifespan after implementing the purchase web portal and Kaseya About the company ITaito Oy is a Finnish company that provides ICT services mainly to midsize compa nies The company was established in 2008 and it employs 20 people who are divided as follows administration financial sales and production ITaito Oy had a turnover of 2 2 million eutos in 2010 ITaito s business is based on generating benefits and added value so that iTaito can do its part in enhancing their customer s business The values guiding iTaito s operations are honesty openness and diligence Open discussion and continuous learning are the underlying principle of 1Taito s client work http www itaito fi yritys html About the vendor E bros is an international company with 50 employees in two countries Finland and Lithuania They have been doing software development for 20 years Their turnover in 2008 was 4 2 million Euros E bros expertise in automating business to business B2B connectivity providing hosted solutions based on web technologies logistics data collection and mining and handling l
29. lut Asetukset LUO UUSI ASIAKAS Ohjeet w Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web kayttaja Asiakkaan nimi Asiakasnumero 244814 Puhelinnumero Faksinumero VAT tunnus Viite Myyj D Asiakasryhm D Vierask ytt j O Kyll Ei tt Fig 1 3 1 customer creation wizard 1 3 1 Phase 1 Basic information The customer name company name is entered to the first field Um using THESIS DEMO COMPANY as a customer for the example There is a system generated customer number in the Asiakasnumero field which will be used for this example But when creating a real customer for the company I will use the customers VAT number The VA T number is used because it is unique and be cause it is also used as a customer number in Planmill and Netvisor This will make it easier to connect the purchase web portal with Planmill and Netvisor Customers phone number is entered to the Puhelinnumero field VAT number is added to the VAT tunnus field Sales person is selected from the first dropdown list The sales person here means the administrator and the chosen name will be shown in the customers view as the contact person My name will be used for every customer created The customer group Chapter 1 4 is selected from the second dropdown list The cus tomer group can be left empty The radio
30. next phase by pressing the Jatka button Figure 1 3 2 1 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web k ytt j Oletuskieli SUOMI D 3 4 Oletusvaluutta EUR D 4 4 Maksuehto 14 PV NETTO E lt Viiv styskorko 16 prosenttia N V Kyll N yt bidit P ms Fig 1 3 2 1 customer creation wizard phase 2 1 5 3 Phase 3 Credit information The values in the three first fields are set to 1 The system sends me a notification that I have to go to the system and accept the transaction every time the customer makes an order that is over 1 This is done because I want to monitor the order traffic in the beginning E g If a customer makes an order for 10 000 in mistake its better it filters through me than the vendor The company is not currently using any credit rating so the Luottoluokitus dropdown list is left empty The radio button for Toimituskielto delivery ban is set on no Move to the next phase by pressing the Jatka button Figure 1 3 3 1 10 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web k ytt j Vakuutettu luottoraja
31. on Why implement a purchase web portal The company sees a lot of unnecessaty traffic around the office and this is the reason the company wants to automate some of the processes Most of this traffic comes from new orders that are coming in daily As a result from this the office is flooded with computers needing processing The purchase web portal and Kaseya are imple mented to relieve this burden and enable our consultants to concentrate on more im portant things iTaito order lifespan before implementing the purchase web portal and Kaseya p N Make order Receive order Pay invoice Customer Qu Receive payment ss a Receive pay x Process Order d invoice Preinstall Receive Order Send invoice Send order Vendor s Fig 1 Taito s order lifespan before implementing the purchase web portal and Ka seya Basically everything is done manually We have to enter the orders manually to Plan mill we have to search products from different vendors manually and then enter the buy in prices to Planmill manually Then we receive the products at the office and we have to take the serial numbers manually and enter them to Planmill After we have processed the order someone has to pre install the computers and deliver them to the customer After the computer has been delivered to the customer it has to be installed to the customers environment Planmill and Netvisor are connected to eac
32. s This information will be used in out newsletter iNews which is released periodically There is also the possibility to market the purchase webportal without it being part of iNews In this case we ll just make our own newsletter which will be distributed to the desired cus tomets The customer guidance will be done through the user manual Chapter 3 2 on site guidance and remote guidance when needed The user guide will be distributed to all the users The distribution will be done as follows I ll mainly try doing on site guid ance This means that I ll go to the customer and go through the order process and functionality of purchase web portal with the user or users The remote guidance will be given to usets that are outside Helsinki metropolitan area The remote guidance will be done using TeamViewer and a phone TeamViewer is remote support software that allows the user to access any computer that has the software installed www teamviewer com Using the TeamViewer I can control the customers computer and at the same time explain to them on the phone what I m doing Figure 3 1 1 26 mm nn ail Sonera Safari File Edit View History Bookmarks Window Help a BS e Ew C E 3 T 4 98 Thu 19 47 rahil bedretdin Q e 6 e ITaito Oy eamViewer com ale 4 je http kauppa itaito fi scripts DBMNet dll Page NAME FIRST FRAME C Ar Googl koe m Thesis at H A HELIA UAS Duracell akut ell Direct fi Microsoft
33. s that have been set in this thesis are being used in the actual creation of the purchase web portal The project is slowly going on The guidelines will be uploaded to Kronodoc program where Taito employees can view the guidelines and use them if they need to The purchase web portal is tested and there are 3 Pilot customers using it The full potential of the portal hasn t been released yet because Kaseya project is not ready yet and the integration between the purchase web portal and Planmill is not ready Keywords Tailored printouts Naming conventions Pricing strategy User manual Table of contents EE O EE Nb implementa purchase web DOELALeitontiis oon het eibi On tU tet Ubi M eases 1 e 5 EE 5 b KEE e a ea sau T essa e iN 6 1i Grphicallookobthe purchase Web Portalimseamasvsessassasisalaaa qoe el sumat 6 1 2 Administrators Ol Eeer 7 1 9 Creatine Customers TOTNES E 7 1 3 1 Phase I Basic MITOTIIA ON EE 8 L2 PAS CUS tomer e E 9 er Ee EE 10 15 Phase QddEkesB esee tient b ates pron red 11 155 Eegenen asa mas O 12 1 25 06 Phase 0 CODIACEDEESODB a a 15 3 Phase Web E 14 deck ECHTEN 15 1 TACNE aranana EN 16 bak MCE EE 17 BO ZE 17 e ME 18 pr EE 20 e Deg OK A O HL ODE kamaa etant cotum iuto aotet tA a or cete 21 EMI HR PT 24 2 Whe Service unchand disttibution CO CUSLCOFPHIE Gc a o i dtl aco bib TR Mens 25 Del Eeer 26 Dee EE 21 4 kene 28 AUD EA G EE 28 12 E Sat SEACLIOTL E 28 15 EE 28 S
34. sa julkaistaan mm seuraavat HALLINNOI VARASTOSALDOJA dU ui I PANKKIYHTEYS KONF MUOKATTAVA TILAUSVAHVISTUS gt RAPORTIT Tilauksen avaaminen muokattavaksi TULOSTETY KALU i gt VALIKKOTY KALU Nyt voit muokata tilausvahvistuksen haluamaasi muotoon On Reaaliaikainen hinnan tarkastus ostoskorista jopa asiakaskohtaisesti Saat lis tty esim yrityksen nimen ky ren KAIKKI otsikkokentt n tai muutettua tilausvahvistuksen tietojen Ostotilauksen n ytt minen gt ETYKSET KAIKKI paikkoja Halutessasi teemme taman my s puolestasi ASIAKKAAN kertakustanteisesti 50 tilausvahvistus Tukkurikohtainen ostohuomio gt MONITUKKURITYOKALUT Palvelun hinta 50 kk Volyymihinnoittelu gt LIS OMINAISUUDET e Luelis L vusi TUKKUREIDEN HINTA JA SALDOTIETOJEN il ing 2 0 versio lisenssi I OHJEET N YTT MINEN TUOTERIVILL a a S NUNT Uuden version k ytt notosta saatte lis tietoja Retail Hosting asiakaspalvelusta Nyt on entist helpompaa vertailla eri tukkureiden hinta ja Muutoksia Retail Hostin g palve lussa saldotietoja jo ennen tilauksen tekemist Retail Hosting palvelun seuraavassa versiossa n ette jokaisen tuotteen kohdalla jo tuotelistauksen yhteydess mill tukkurilla se on REPLIKOINTISTATUS BACKLOG TIEDOISSA valikoimassa sek mihin hintaan ja millaisin saatavuuksin sen Retail Hosting palvelun backlog tietoihin lis t n tilausrivien replikointistatus voi tilata Nain voitte valita jo t ss
35. t The bundle chapter 1 6 1 pricing can be made in the same two ways as with regular products but because the system doesn t know how to get the base price from all the products associated with the bundle you have to enter it manually in the building phase That s why a monthly check up of bundles is needed to keep track on the base price Pve decided that this will be done every month last Friday The work has to be done manually and depending on how many bundles there are in the system I have set aside 1 3 hours monthly for this task Figure 1 5 1 The work is done by inserting items that are included in the specific bundle to the shopping basket which then calculates automatically the current base price for the items The new price will be compared with the old price and changed if needed 16 Etusivu Aslakaspalvelut BUNDLEN P RIVI Ohjeet Bundlekoodi ITALAPMBP 13001 Bundlen nimi ITAITO YRITYSKANNETTAVA MBP 13 Valmistaja APPLE D Tuoteryhm KANNETTAVAT D Sarja APPLE MACBOOK PRO Alkup iv 22 01 2011 Loppup iv 25 02 2011 Ostohinta 4 P ivit p rivi BUNDLEN TUOTERIVIT Tuotekoodi Tuotenimike M r MC374K A MACBOOK PRO 13 CORE 2 DUO 2 4GHZ 4GB 250GB GEFORCE 320M SD 1 MC258K A APPLECARE PROTECTION PLAN FOR MACBOOK 1 W6F 00032 OFFICE MAC HOME amp BUSINESS 2011 NORDIC DVD 1 ITaito Oy yritie 8 D 01510 Vantaa Puh 010 841 8100 myynti AT itaito fi www
36. t Fig 1 3 6 1 customer creation wizard phase 6 1 5 7 Phase7 Web user In the final phase we give the web user rights to the customer For the demo I ve cre ated user that can be used to access the purchase webportal until the 29 of April 2011 I ve granted the user browsing privileges The login information including the username and password can be found under Appendix 3 Login information In a real case I give the user role ORDER WITH DD direct delivery This allows the user to purchase items from the web portal to different addresses The customer is saved with Tallenna asiakas button This will create an email wel coming the customer to the service and telling the customer the website where they can log in to the service and their user name and password to the purchase web portal Figure 1 3 7 1 14 Etusivu Aslakaspalvelut LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web kayttaja Kayttajatunnukset Kayttajatunnus DEMO d Salasana 000000 34 Salasana uudelleen 000000 Roolien hallinta Roolit BROWSING D dd Voimassaoloaika 06 02 2011 Mi Ei loppumisp iv BROWSING 06 02 2011 29 04 2011 Valitut roolit Poista rooli Oikeuksien hallinta Oikeudet itaito testioikeus Voimassaoloaika 06 02 2011 to E Ei loppumispaivaa
37. t Office Home amp Business 2010 Word Excel Powerpoint Outlook sek 3 vuoden laajennetuntakuun 1 kpl U4386E HP CARE PACK 3Y NBD ON SITE B SERIES 2 kpl AT913AA AC3 HP 4GB DDR3 1333MHZ SODIMM ITALAP64508003 1 kpl T5D 00297 OFFICE HOME amp BUS 2010 FI PKC TE 1658 95 1 1 kpl WD777EAZAKB HP 6450B 15 450M 14 HD 4 500 DVDRW 7 P64 Fig 1 7 1 5 Emphasized text inside the text field 2 Testing Testing is done internally and externally Internally means I ll do orders using my own uset profile to do orders from the system Externally means I ll do orders using an ac tual customer profile to do the order The tests will be conducted working closely with Fbros Fbros will be monitoring the data flow during the orders and inform me how 24 the process went I ll inform Ebros by email few hours before I m about to make the order and then send them a new email right before I actually make the order The main vendors Also TechData and Ingram micro DE will be tested first and the rest will be tested when I ll need to order something from them This will be done be cause we re mainly using Also for all the orders so it s important that it works 3 The service launch and distribution to customer The Service launch will be sometime in March and the customer will be informed through a newsletter The newsletter will be designed together with an advertising agency In discussions with the advertising agency we decided that a link
38. to the system by combining normal products in the system I ll create bundles for laptop and desktop computers and office package The bundles will be built in the end as follows The laptop packages computer main unit 2GB memory unit unless the computer already has 4GB memory Microsoft Office 2010 Home amp Business PKC 3 year care pack next business day on site and Taito asennus this will consist of pre installation from image by the vendor and end installation in the customers end through Kaseya Taito asennus will be added later after the company has finished the Kaseya project Figure 1 6 1 1 Tuotekoodi Tuotenimike ITAITO YRITYSKANNET TAVA 14 1 kpl U4386E HP CARE PACK 3Y NBD ON SITE B SERIES 1 kpl AT912AASZAC3 HP 2GB DDR3 1333MHZ SODIMM 1 kpl T5D 00297 OFFICE HOME amp BUS 2010 FI PKC 1 kpl WD774EAZAKB HP 8450B 15 450M 14 HD 2G 320G DVDRW 7P ITALAP64508001 Fig 1 6 1 1 Taito Laptop bundle without Taito asennus 18 The desktop packages will be built the same way as the laptop packages but with added products monitor keyboard and mouse There will also be a variation from the nor mal desktop package desktop package with two monitors This will require 2 monitors and a graphics card that supports 2 monitors Figure 1 6 1 2 Tuotekoodi Tuotenimike YRITYSTY ASEMA HP 8100SFF 2 LLA N YT LL 1 kpl PAB92T4ABX LOCALIZATION KIT NORDICS USB KB FIN 1 kpl UE379E HP E PAC
39. totiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web k ytt j Osoiteen nimi BILLING ADDRESS Osoiterivi 1 Esim osasto Osoiterivi 2 z Esim katuosoit Accounting street 13 Postinumero ja toimipaikka 00100 Helsinki Maa SUOMI FINLAND D Osoitetunnus S hk postiosoite Fig 1 3 5 1 customer creation wizard phase 5 I have created KONEIDEN ESIASENNUS ITAITO address with iTaito s ad dress for the delivery address because in the beginning all laptops and desktop com puters should come through iTaito for pre installation This was explained in chapter Why implement a purchase web portal Move to the next phase by pressing the Jatka button Figure 1 3 5 2 12 Etusivu Tuotteet Aslakaspalvelut Asetu LUO UUSI ASIAKAS Ohjeet Vaihe 1 Vaihe 2 Vaihe 3 Vaihe 4 Vaihe 5 Vaihe 6 Vaihe 7 Perustiedot Asiakasehdot Luottotiedot Laskutusosoite Toimitusosoite Yhteyshenkil Web kayttaja Osoiteen nimi KONEIDEN ESIASENNUS ITAITO Osoiterivi 1 LAZA Esim osasto P LARGO d Esim katuosoite YRITIE Postinumero ja toimipaikka 01510 Vantaa dd Maa SUOMI FINLAND zl Osoitetunnus S hk postiosoite gt a enn Fig 1 3 5 2 customer creation wizard phase 5 1 9 6 Phase 6 Contact person The contact person information is entered to the fields For the example I have used first name Thesis surname Demo and I ve used my own work email as the email ad dress because th
40. usion As this project continues at the time of ending this thesis it is difficult to predict the customer and company satisfaction During this project the base of the purchase web 29 portal was laid By abiding to the rules set in this thesis I m able to take this project to the next level The goal is to build a tool from the web portal which will ultimately consist of approx imately 10 15 of the company s yeatly turnover This is achieved by making sure the purchase web portal is filled with products that answer the customer needs The user interface has to be easy to understand and easy to use When choosing customers for the portal the company must make sure that the right kind of customer is chosen My prediction is that we re starting to see the purchase web portals full potential some time in autumn 2011 The biggest challenges at the moment are the integration to Planmill and the company s pressure to start seeing results As the company is growing there is absolutely a need for systems like the purchase web portal and Kaseya These systems enable the company to concentrate on growing their business These systems also enable the employees of the company to concentrate on their own special fields instead of maintaining low level tasks like they are doing now By mastering these tools the company is able to gain advantage against competitors References http www itaito fi yritys html E bros PowerPoint presentation 2
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