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HP Color LaserJet Pro MFP M176, M177

1. Table 2 5 External covers and doors base Description Item Description Item Power receptacle Upper cover assembly Rear cover assembly Right cover Dust cover Extension tray assembly Cartridge door Left cover ENWW Chapter 2 Solve problems 42 hart iming c General t Figure 2 5 General timing diagram maa SSS _ _ AA e CE seiq Buidojarag ZL HA AA L SS ee EEE A eben nin O EUR ET EEE EE OG OF NOS NOS EE EE EE CE NO SSES fuss dou au 6 eubis dOL o OO cobos po y HA a eee oi NN ES VER sa E Josuas AISAIP O ae Joyow ANADId A E pueuuo JUL apou pasds 10 0 gt 1 n4 Jaded y 7 UO S ULd a3A1IND3SUO OM Jeu Hulu 14 VHI ONIWIL 1W43N30 1 43 Tools for troubleshooting ENWW iagram td Figure 2 6 General circuit diagram ircul General c fse M2 M1 l l l l l l 1 aver ave lavar I somo 9 N 5 lo N w ro save o S3NNIW _oowwniww 711 osawniww y oswniwny M4 HAMMAM ilzlslalstelzls J704 o o nv afew sre E o eb A a y r jo ro ha HGSLIr 2 as r A ATISTOIZAL ra Y oo we o RE po a El ca 6 A E dNMd 1S LY99 st pp IN Q 0 st pp IN J703 Nanda 33 O IA Jeuueos 2 m IQ LL LL g T ANOS N NIWaAS MSMd 5 E E e e Te AWS 2 se E
2. An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Cause The paper might be loaded incorrectly or the input tray might be too full The paper might not meet HP specifications The paper might be loaded incorrectly or the input tray might be too full There might be a jam in the paper path The paper might not meet HP specifications Air pockets inside envelopes can cause them to wrinkle The paper might be loaded incorrectly If large amounts of toner have scattered around the characters the paper might have high resistivity Software settings might affect image printing The order of images printed might affect printing A power surge might have affected the product Solution Verify that the paper is loaded correctly and that the paper guides are not too tight or too loose against the stack Use a different paper such as high quality paper that is intended for laser printers Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray Verify that the paper is loaded correctly and that the paper guides are not too tight or too loose against the stack Clear any jams in the product Use a different paper such as high quality paper that is intended for laser printers Remove the envelope flatten it and try printing again Turn over the stack of paper in the tray Use a diffe
3. This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a readme file You should contact HP support if you cannot find a Third Party License
4. Table 2 10 Fax Setup menu touchscreen control panel Menu item Sub menu item Sub menu item Description Fax Set Up Utility Configures the fax settings Follow the on screen prompts and select the appropriate response for each question Basic Setup Time Date 12 Hour Sets the time and date setting for the product 24 Hour Fax Header Sets the identifying information that is sent to the receiving product ENWW Tools for troubleshooting 49 Table 2 10 Fax Setup menu touchscreen control panel continued Menu item Sub menu item Answer Mode Distinctive Ring Dial prefix Advanced setup Fax Resolution Lighter Darker Fit to Page 50 Chapter 2 Solve problems Sub menu item Automatic Manual TAM Fax Tel All Rings Single Double Triple Double and Triple On Off Standard Fine Superfine Photo On Off Description Sets the type of answer mode The following options are available e Automatic The product automatically answers an incoming call on the configured number of rings e Manual The user must touch the Start Fax button or use an extension phone number to make the product answer the incoming call e TAM A telephone answering machine TAM is attached to the Auxiliary phone port of the product The product will not pick up any incoming call but will listen for fax tones after the answering machine has picked up the call e Fax Tel The product must automatically pick up
5. 7 COLOR LASERJET PRO MFP Troubleshooting Manual M176 M177 Ap HP Color LaserJet Pro MFP M176 M177 Troubleshooting Manual Copyright and License 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CZ165 90944 Edition 1 9 2013 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation Conventions used in this guide O TIP Tips provide helpful hints or shortcuts Ex NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iV Conventions used in this guide ENWW Table of contents DR AAA aaa ii
6. DC controller ENWW Engine control system 9 Fuser control Fuser film XK TH801 JL __L_ Pressure roller TP1 H801 Z ted FUSER TEMPERATURE signal FUSER HEATER CONTROL signal Fuser heater control Fuser heater safety circuit circuit Low voltage power supply DC controller 10 Chapter 1 Theory of operation ENWW Image formation system ENWW The DC controller controls the image formation system according to commands from the formatter The DC controller controls the internal components of the image scanner system to form the toner image on the photosensitive drum surface The toner image is transferred to the paper and fused The following are the main components of the image formation system Imaging drum Laser scanner assembly Carousel Four toner cartridges ITB ITB drive roller T1 pad ITB cleaning brush ITB cleaning roller T2 roller Fuser film assembly Pressure roller High voltage power supply Image formation system 11 The following image shows the components of the image formation system Figure 1 6 Image formation system B ac ure roller Laser scanner assy T2 roller T1brush Imaging drum cartridge Image formation process The DC controller rotates the following motors to drive each component Main motor e ITB drive roller e ITB follows the ITB drive roller e T2 roller follows the ITB e Imaging drum e Primary charging roller part of th
7. ENWW Product systems nenes 2 Engine control system COMPONENTS ccccccccsccccceecccsscssssssessssessecescsceeeeeeeceeecceeececacecsecsssssessessesesceseceeeeseseeeeeas 6 DCcontroller circuit CIAO orinando een een en ne etre tra nat n bacs nee eee en nettes 7 Low voltage power Supply coccccccccccccccnncncnnnnnanananononannnnccnnnnnnnnnnnonononananananannanonnnnnnocononnnnnnnnnonnnnna nana nananananacncnnnans 8 High voltage power Supply cad 9 image Formation SYSTE PR ie 12 Mage naco DN GS siii 13 PP EMIT VEU Clit nn en de en ae 14 Laser A aan ba Dee na nee en ie 14 DEVIN or rin 15 PAN ES LAURE UE LA EE IP laca 16 SCO OS oe en a de ee 16 Separation from the CE dau esta entend ne tn 17 RUE ILE e o A e E CINE NES SEE PEN RES 17 D C AI AE E dd 18 ITB cleaning mechanism seriada 18 Pickup feed and delivery system block diagram rss rss serres 20 Photo sensors and switches snicccissciscossavececanonnanenssenestitenteneceavedeanteeenannaceuvedenebeudsvinedinansouvedensetanesecedsenecdenteces anes 21 Document feeder paper path and document feeder sensors cccoocccccooononananananonanananannananonncnononcnnncnonnnonnnnnnnss 25 UTC DE EE 0 crs 0 PP cirio 38 LOCATIONS OF COMMOCEONS casaci n indiana AURA EEEn aE EO EEEa EE EENEN ENEE EN nera 39 Grose SOCHON VIEW a osas 41 External covers and doors base siissacsoicasundcessnacdavetboacasinad da dias 42 General timing ION nas 43 General circuit dan io iia 44 XVI ENWW
8. Specifies the amount of idle time before the product enters sleep mode Select the events that bring the product out of sleep mode Set the amount of elapsed time before the product turns itself off Set the volume levels for the product The following options are available for each volume setting o Off e Soft e Medium e Loud Sets the time and date setting for the product e Stop The product stops printing until the toner cartridge is replaced e Prompt The product stops printing and displays a prompt to replace the toner cartridge Acknowledge the prompt to continue printing e Continue The product displays an alert that the toner cartridge is very low but it continues printing Enter a percentage for the low threshold setting ENWW Table 2 21 System Setup menu LCD control panel continued Menuitem Sub menu item Sub menu item Sub menu item Description Color Cartridge Very Low Setting e Stop e Stop The product stops printing until the toner cartridge is replaced 0 Prompt e Prompt The product stops printing o Continue and displays a prompt to replace the toner cartridge Acknowledge the prompt to continue printing e Continue The product displays an alert that the toner cartridge is very low but it continues printing e Print Black When a color toner cartridge becomes very low the product prints in black only When the very low toner cartridge is replaced color printing res
9. The toner is not fully fused to the paper Some coloris misregistered Toner smears appear on the media The printed page contains misformed characters Text or graphics are skewed on the printed page Cause The fuser film or pressure roller is scarred or deformed The fuser control circuit is defective The thermistor or fuser heater is defective The product is incorrectly calibrated The ITB unit is defective The ITB_TOP sensor is defective The product has residual paper Poor contact exists in the primary charging bias of the imaging drum cartridge The fuser inlet guide is dirty The product is experiencing page skew The laser scanner unit is defective The pickup roller is deformed or deteriorated Solution Replace the fuser delivery assembly Replace the low voltage power supply Replace the fuser delivery assembly Calibrate the product Replace the ITB Remove the residual paper e Clean the contacts of both the imaging drum cartridge and the product o If the error persists replace the imaging drum cartridge Clean the fuser inlet guide Replace the pickup roller Replace the product Replace the pickup roller Solve image quality problems 91 Table 2 27 Color image defects continued Problem Cause The printed page contains wrinkles The roller or feed guide is dirty or creases The feed roller is deformed or has J deteriorated T
10. Touchscreen control panel 1 Onthe product control panel press the Setup button 2 Open the following menus e Service e Restore Defaults 3 Press the OK button The product automatically restarts NVRAM initialization Performing an NVRAM initialization resets the following settings and information e All menu settings are reset to factory default values e Alllocalization settings including language and country region are reset A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the Jetdirect configuration page You might need to restore the IP address after an NVRAM initialization After performing an NVRAM initialization reconfigure any computers that print to this product Uninstall and then reinstall the product software on the computers 1 Turn the product off 2 Press the right arrow button Hold this button as you turn the product on 3 When Permanent storage init appears on the display release the right arrow button When the product has finished the NVRAM initialization it returns to the Ready state ENWW Service mode functions 105 Solve fax problems 8 Check the hardware setup e Faxes are sending slowly amp Fax quality is poor e Fax cuts off or prints on two pages Check the hardware setup e Several possible fixes are available After each recommended action retry faxing to see if
11. Open the Display test menu When this test is selected the LEDs will first be turned on one at a time Press OK to continue with the next LED After each LED has been tested the character display test will begin by testing the pixels on each line The last portion of the test begins by displaying each of the 255 characters 16 characters ata time Press OK to see the next 16 characters or press the Cancel X button to discontinue the test Test the LCD control panel buttons Use this test to verify that all of the buttons on the LCD control panel function correctly 1 2 Press the Setup button Press the left arrow button and the OK button at the same time The 2ndary service menu is displayed Open the Button test menu Press the indicated button to continue to the next step in the test 36 Chapter 2 Solve problems ENWW Touchscreen control panel tests The product includes diagnostic tests for the touchscreen control panel Test the touchscreen control panel LEDs Use this test to verify that all of the LEDs on the touchscreen control panel function correctly 1 2 3 4 Press the Setup y button Press the left arrow q button and the Cancel X button at the same time The 2ndary service menu is displayed Open the LED test menu Press OK to continue to the next LED Test the touchscreen control panel display Use this test to verify the touchscreen control panel display The screen will sh
12. Roe IF poor A ENWW Chapter 2 Solve problems 44 Internal print quality test pages Clean the paper path LCD control panel 1 From the product control panel press the Setup button 2 Open the Service menu 3 Select the Cleaning mode option 4 Press the OK button to begin the cleaning process Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup A button 2 Touch the Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when prompted 5 Touch the OK button to begin the cleaning process The product prints the first side and then displays a prompt to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Print Configuration page LCD control panel 1 From the product control panel press the Setup N button 2 Touch the Reports menu 3 Touch the Configuration Report button and then touch the OK button to print the page Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup 3x button 2 Touch the Reports menu 3 Touch the Configuration Report button and then touch the OK button to print the page ENWW Tools for troubleshooting 45 Print quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent repetitive defect then use the table in this section
13. The product has detected a jam in the location indicated in the message The tray is empty The product does not have enough memory to process the job The product has experienced an internal hardware error The product could not detect a dial tone The product did not scan any pages or it did not receive any pages from the computer to transmit a fax Recommended action Clear the jam from the area indicated in the message and then follow the control panel instructions Clearing some jams requires the top cover to be opened and the toner cartridge to be removed Load the tray with the correct type and size of paper If the product is processing other jobs send the job again after those jobs have finished If the problem continues turn off the power by using the power switch and then wait at least 30 seconds Turn on the power and wait for the product to initialize Press the OK button to continue Job output might be affected Check for a dial tone on the phone line by pressing the Start Fax NE button on LCD control panels or by touching the Fax button on touchscreen control panels Disconnect the telephone cord from both the product and the wall and reconnect the cord Make sure to use the telephone cord that came with the product Disconnect the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is
14. ENWW Safety statements 135 EMC statement Korea Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet Pro MFP M176 M177 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet Pro MFP M176 M177 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa Ala katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas da app
15. 1 Theory of operation This chapter presents an overview of the major components of the product and it includes a detailed discussion of the image formation system e Basic operation e Formatter control system e Engine control system e Image formation system e Pickup feed and delivery system e Main input tray e Scanner system e Document feeder functions and operation o Fax functions and operation ENWW Basic operation Major product systems The product includes the following systems e Document feeder e Document scanner e Engine control system e Laser scanner system e Image formation system e Pickup and feed system Figure 1 1 Product systems Document feeder Formatter Document scanner Laser scanner system Engine control system Image formation system Pickup feed and delivery system 2 Chapter 1 Theory of operation ENWW Sequence of operation ENWW Table 1 1 Sequence of operation Period WAIT STBY Standby period INTR Initial rotation PRINT LSTR Last rotation Duration From the time the power is turned on or the door is closed until the drum phase adjustment is complete From end of the WAIT or LSTR period until either the print command is received from the formatter or the power is turned off From the time the print command is received until the paper is picked up From the end of INTR period until the fuser paper sensor
16. 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Verify that the tray is configured correctly for the paper type and size Make sure the printing environment is within recommended specifications 74 Chapter2 Solve problems ENWW Clear jams from the input tray Jam in print paper path Open door and clear jam message displays on the product control panel 1 Remove the dust cover from the tray 2 Remove the stack of paper from the input tray 3 Remove any jammed paper visible in the input tray area Use both hands to remove jammed paper to avoid tearing the paper ENWW Clearjams 75 4 Lift the scanner assembly 5 Open the top cover 6 Removed any jammed paper 76 Chapter 2 Solve problems ENWW 7 Close the top cover 8 Lower t
17. 77 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft 124 Appendix B Product specifications ENWW C Regulatory information e FCCregulations e Environmental product stewardship program e Declaration of conformity M176n model e Declaration of conformity M177fw model e Safety statements e Additional statements for telecom fax products e Additional statements for wireless products ENWW 125 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna 8 Increase separation between equipment and receiver e Connect equipment to an out
18. Extension Phone Stamp Faxes Private Receive Allow Fax Reprint Fax Tel Ring Time Fax Speed Sub menu item Letter A4 Tone Pulse On Off On Off On Off On Off On Off On Off On Print faxes Off On Off Fast V 34 Medium V 17 Slow V 29 Description Sets the default paper size for documents being scanned from the flatbed scanner NOTE The default setting is determined by the choice of location during the initial product setup Sets whether the product should use tone or pulse dialing Sets whether the product should attempt to redial if the line is busy Sets whether the product should attempt to redial if the recipient fax number does not answer Sets whether the product should attempt to redial the recipient fax number if a communication error occurs Sets whether the product should check for a dial tone before sending a fax When this feature is enabled the 1 2 3 buttons on the extension phone may be pressed to cause the product to answer an incoming fax call Sets the product to print the date time sender s phone number and page number on each page of incoming faxes Setting Private Receive to On requires a product password After setting the password the following options are set e Private Receive is turned on e Allold faxes are deleted from memory e Fax forwarding is set to Off and is not allowed to be changed e Allincoming faxes are stored
19. If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be lice
20. This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em carater secundario isto nao tem direito a protec o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e nao pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada Products with 5 GHz Operation Industry of Canada A CAUTION When using IEEE 802 11a wireless LAN this product is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range Industry Canada requires this product to be used indoors for the frequency range of 5 15 GHz to 5 25 GHz to reduce the p
21. a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line A fax test report is printed indicating the results Print T 30 Trace Prints or schedules a report that is used to troubleshoot fax transmission issues Schedule options include the following Now Never If Error At End of Call Error Correction The error correction mode allows the sending device to re transmit data if it detects an error signal Fax Service Log The fax service log prints out the last 40 entries in the fax log Cleaning Page Cleans the product when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the product displays a prompt to load plain Letter or A4 paper in Tray 1 Touch the OK button to begin the cleaning process Wait until the process completes Discard the page that prints USB Speed High Sets the USB speed for the USB connection to the computer For the product to actually operate at high speed it must have high Full speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item does not reflect the current operating speed of the product Less Paper Curl When printed pages are consistently curled this option sets the product to a mode that reduces curl Archive Print When printing pages that will be stored for a long time this option s
22. cleans the ITB surface Negative or positive bias is applied to the T1 pad ITB cleaning brush T2 roller and ITB cleaning roller to reverse transfer the residual toner on the ITB to the photosensitive drum The reverse transferred residual toner is deposited in the toner collection box in the imaging drum Figure 1 16 ITB cleaning mechanism Photosensitive drum ITB cleaning ITB cleaning roller e ML T1pad T2 roller Imaging drum cartridge T2 ITB cleaning roller bias T1 ITB cleaning brush bias The residual toner on the T2 roller ITB cleaning brush and ITB cleaning roller is also deposited in the toner collection box during the ITB cleaning operation The DC controller executes the ITB cleaning during the following periods 18 Chapter1 Theory of operation ENWW e Wait period after a jam occurrence e Wait period after the home position detection of T2 roller or ITB cleaner Last rotation period after a misprint occurrence ENWW Image formation system 19 Pickup feed and delivery system The paper feed system picks up feeds and delivers the page Figure 1 17 Pickup feed and delivery system block diagram Fuse and delivery block Pickup and feed block 20 Chapter 1 Theory of operation ENWW Photo sensors and switches Ex NOTE Theillustration in this section also shows the product photo sensors and switches The power switch is not shown Figure 1 18 Photo sensors and switches SW
23. connected to the fax Ld port Connect the product phone cord to a jack for another phone line If the error persists replace the fax PCA Try sending the fax again ENWW Table 2 24 Control panel messages continued Control panel message No fax answer Canceled send No fax answer Redial pending No fax detected ENWW Description Attempts to redial a fax number failed or the Redial if no answer option was turned off The receiving fax line did not answer The product attempts to redial after a few minutes The product answered the incoming call but did not detect that a fax machine was calling Recommended action Call the recipient to ensure that the fax machine is on and ready Check that the fax number is correct Check that the redial option is enabled Disconnect the telephone cord from both the product and the wall and reconnect the cord Disconnect the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is connected to the fax le port Connect the product phone cord to a jack for another phone line If the error persists replace the fax PCA Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that the fax number is correct If the product continues to redial disconnect the product telephone cord from the wall conn
24. detects the trailing edge of paper From the end of the PRINT period until the motor stops rotating Purpose Clears the potential from the drum surface adjusts the drum phase and cleans the intermediate transfer belt ITB Maintains the product in readiness for a print command Prepares the photosensitive drum for printing Forms the images on the photosensitive drum and transfers the toner image to the paper Moves the printed sheet out of the product Remarks Detects the toner level cartridge presence and environment completes any required calibration color registration control and image stability The product enters STBY mode when the formatter sends a sleep command the product performs color registration and the image stability control when the formatter sends those commands Performs image stabilization at a specified print interval or at specified times The product enters the INTR period as soon as the formatter sends another print command Basic operation 3 4 Formatter control system The formatter is responsible for the following procedures e Controlling Sleep mode e Receiving and processing print data from the various product interfaces e Monitoring control panel functions and relaying product status information through the control panel and the network or bidirectional interface e Developing and coordinating data placement and timing with the DC controller PCA e Storing font
25. ePrint in ePrint Center If Web Services is enabled use this option to turn the ePrint function on or off If Web Services is enabled use this option to disable Web Services and remove the ePrint address Copy Setup menu To open this menu press the Copy Menu E button on the product control panel To scroll between the menu items press the Copy Menu Ex button again In the following table items that have an asterisk indicate the factory default setting Table 2 17 Copy Setup menu LCD control panel Menu item Sub menu item Description Optimize Draft Specifies the type of content in the original document so the copy is the best match for the original Mixed Text Picture Light Dark Specifies the contrast of the copy Collation On Specifies whether to collate copy jobs Off ENWW Tools for troubleshooting 59 Table 2 17 Copy Setup menu LCD control panel continued Menu item Sub menu item Description Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Background Removal Color Balance Number of Copies Specifies the number of copies Reduce Enlrg Original 100 Specifies the size of the copy A4 to Letter 94 Letter to A4 97 Full Page 91 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 400 Set as Defaults Saves any changes made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu ID Copy menu Copi
26. fax problems 109 Product updates Software and firmware updates and installation instructions for this product are available at www hp com support l MFPM176series or www hp com support ljMFPM177series Click Downloads and drivers click the operating system and then select the download for the product 110 Chapter 2 Solve problems ENWW A Service and support ENWW Hewlett Packard limited warranty statement HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement HP policy on non HP supplies HP anticounterfeit Web site Data stored on the toner cartridge End User License Agreement OpenSSL Customer self repair warranty service Customer support 111 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet Pro MFP M176n or HP Color LaserJet Pro MFP One year limited warranty M177fw HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above
27. in memory Sets whether incoming faxes are stored in memory for reprinting later Sets the time in seconds after which the product should stop sounding the Fax Tel audible ring to notify the user of an incoming voice call The default setting is 20 seconds Sets the allowed fax communication speed ENWW Tools for troubleshooting 51 System Setup menu In the following table items that have an asterisk indicate the factory default setting Table 2 11 System Setup menu touchscreen control panel Menu item Language Paper Setup Print Quality Energy Settings Supply Settings 52 Chapter 2 Solve problems Sub menu item Lists available control panel display languages Paper Size Paper Type Color Calibration Sleep Auto Off After Wake Auto On Events Auto Off Manual On After Black Cartridge Sub menu item Letter A4 Legal Lists available paper types Calibrate now Power On Calibration 5 Minutes 15 Minutes 30 Minutes 60 Minutes Control Panel Touch USB Job LAN Job Wireless Job Fax Never 2 Hours 4 Hours 8 Hours Very Low Setting Description Sets the language in which the control panel displays messages and product reports Sets the size for printing internal reports faxes or any print job that does not specify a size NOTE The default setting is determined by the choice of location during the initial product setup Sets the type for prin
28. including fax machines to send any message unless such message clearly contains ina margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this
29. items in a different order than your product displays them Table 2 31 Secondary service menu Menu item Sub menu item Description Service Reports Cont Self Test This item prints a continuous configuration page Error report This item prints an error report that contains the last 5 instances of the following errors 49 Error or 79 Error Location touchscreen control A list of available locations This item sets certain product parameters that are dependent on the panels only appears location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location LED Test touchscreen control This item tests the LEDs on the product control panel Each LED turns on panels only in sequence Touch the OK button to continue to the next LED Display test LCD control panels This test verifies that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs is turned on one at time Press the OK button to continue to the next LED After the LED test is complete the product tests the display by turning off all the pixels on the screen and then turning them on ENWW Service mode functions 103 Table 2 31 Secondary service menu continued Menu item Sub menu item Description Display test touchscreen control This item tests the pixels on the control panel d
30. left side of flatbed image scanner where there is a special white calibration label Calibration is the most important step in creating a high quality image Calibration problems can include color inaccuracies brightness inaccuracies and vertical streaks through the image The calibration process identifies any bad pixels and enables the image formatter to recreate the lost information from adjacent pixels Extreme cases of this problem can appear as large vertical streaks or image smears Turn the product on or perform a color calibration to force a scanner calibration Scanner calibration occurs with each of these events Scanner system 23 Copy or scan to computer sequence of events To create an accurate rendition of a document the scanner must be calibrated for the requested operation If the user selects a scan at 600 ppi color the flatbed image scanner calibrates for that specific operational mode Subsequently the flatbed image scanner automatically re calibrates for the next requested operation Calibration does not occur for every new copy request Normal sequence of operation for a flatbed copy or scan includes 1 LEDs illuminate 2 Carriage motion begins moving the CIS scanner toward the right 3 Image capture continues for the entire page or length requested in a scan to computer operation 4 Carriage returns to the home position on the left 24 Chapter1 Theory of operation ENWW Document feeder functions and operatio
31. levels might be set incorrectly Verify that the resolution settings are correct Chapter 2 Solve problems ENWW Clean the product Print a cleaning page LCD control panel 1 From the product control panel press the Setup button 2 Open the Service menu 3 Select the Cleaning mode option and then press the OK button The product prints the first side and then displays a prompt to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Touchscreen control panel 1 2 From the Home screen on the product control panel touch the Setup button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when prompted Touch the OK button to begin the cleaning process The product prints the first side and then displays a prompt to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 4 5 ENWW Press the power button to turn the product off and then disconnect the power cable from the electrical outlet Open the scanner lid Clean the scanner glass and the whi
32. might be defective or low The original might be of poor quality The contrast settings might be set incorrectly The original might have a colored background The paper might not meet HP specifications The toner cartridge might be defective or low The document feeder scanning strip might be dirty The photosensitive drum inside the toner cartridge might have been scratched Ink glue correction fluid or an unwanted substance might be on the document feeder The power to the product might have fluctuated The print driver or product software settings might be incorrect The print driver or product software settings might be incorrect Solution Replace the toner cartridge If your original is too light or damaged the copy might not be able to compensate even if you adjust the contrast If possible find an original document in better condition Use the control panel to change the contrast setting Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade If possible use an original document without a colored background Use paper that meets HP specifications Replace the toner cartridge Clean the document feeder scanning strip Replace the toner cartridge Clean the document feeder scanning strip Reprint the job Verify that the quality settings are correct See the product software Help for more informa
33. print Cause The sealing tape might still be in the print cartridges The document might contain blank pages The product might be malfunctioning Heavier paper types can slow the print job Complex pages can print slowly The product might not be pulling paper correctly The paper is jamming in the product The USB cable might be defective or incorrectly connected Other devices are running on your computer Solution Verify that the sealing tape has been completely removed from the print cartridges Check the document that you are printing to see if content appears on all of the pages To check the product print a Configuration page Print on a different type of paper Proper fusing might require a slower print speed to make sure that the best print quality is achieved Make sure paper is loaded in the tray correctly Clear the jam e Disconnect the USB cable at both ends and reconnectit e Try printing a job that has printed in the past e Try using a different USB cable The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer Solve performance problems 97 Solve connectivity problems Solve direct connect problems If you have connected the p
34. product 99 The product is using incorrect link and duplex settings for the network 000000000000 99 New software programs might be causing compatibility problems 99 The computer or workstation might be set up incorrectly ss 99 The product is disabled or other network settings are incorrect 99 Solve wireless network problems lia da te nas tn as 99 Wireless connectivity checklist iia diia 100 The product does not print after the wireless configuration completes 100 The product does not print and the computer has a third party firewall installed 101 The wireless connection does not work after moving the wireless router or DO UC a ES O da aient ee ie T 101 Cannot connect more computers to the wireless product ooocccccccnonccnnnnnnnnnono 101 The wireless product loses communication when connected to a VPN sessen 101 The network does not appear in the wireless networks List 101 The wireless network is not functioning cccncnncnunnannnnonanananananananacananananonanononononononons 101 Perform a wireless network diagnostic test rss 102 Reduce interference on a wireless network ss 102 Service MOd UNION 103 Secondary service Mi lalo 103 Open the secondary service MENU ccccccncnccccncnnnnnnononncnnnnnnononancnnnncnonanonanononcnnnananccnnncnnns 103 Secondary service menu Structure ooccccccccnnnccnnnnnnnnnncnnnnonananocnnnnana
35. product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing names or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 1102 00 US LIU or BOISB 1102 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Model number is SDGOB 1191 as needed to meet technical regulatory requirements for the countries regions this product will be sold Shanghai China September 2012 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH HQ TRE Herrenberger Stra e 140 71034 B blingen Germany www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company 3000 Hanover St Palo Alto 94304 U S A 1 650 857 1501 134 Appendix C Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since Augus
36. the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 98 Chapter2 Solve problems ENWW 3 Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured fo
37. to determine which part needs to be cleaned or replaced based on the measured distance between the repetitions of the defect Ex NOTE Spots can be dark or white dropouts bands can be all shapes and sizes Table 2 6 Repetitive image defects ruler Component Distance between defects mm Type of defects Developing roller About 22 Dropouts Dark sharp bands Primary charging roller About 26 Dropouts RS roller About 29 Dropouts Secondary transfer roller About 47 Dropouts Dirt on the back of page Fuser film About 58 Dropouts Dirt on page Loose toner Pressure roller About 63 Dirt on page Dirt on the back of page Loose toner ITB drive roller About 76 Spots Photosensitive drum About 95 Dropouts Dirt on page 1 The primary charging roller photosensitive drum and developing drum cannot be cleaned If these rollers cause a repetitive defect replace the corresponding cartridge either the imaging drum cartridge or the developing cartridge 46 Chapter 2 Solve problems ENWW Calibrate the product If the printed output has colored shadows blurry graphics or areas that have poor color the product might need to be calibrated to align the colors Print the diagnostics page from the Reports menu on the control panel to check the color alignment If the blocks of color on that page are not aligned with each other calibrate the product LCD control panel 1 Onthe product control panel press the Setup N button 2 Open the f
38. to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Enable or disable the IPv4 and IPv6 protocols By default each protocol is enabled Sets the link speed manually if needed After setting the link speed the product automatically restarts Resets all network configurations to their factory defaults In the following table items that have an asterisk indicate the factory default setting Table 2 14 Fax Menu touchscreen control panel Menu item Fax Reports Sub menu item Sub menu item Description Fax Confirmation On Every Fax Sets whether the product prints a confirmation report after a successful fax job On Send Fax Only On Receive Fax Only Never Tools for troubleshooting 55 Table 2 14 Fax Menu touchscreen control panel continued Menu item Send Options Receive Options Chapter 2 Solve problems Sub menu item Include First Page Fax Error Report Print Last Call Report Fax Activity Log Print Phone Book Print Junk Fax List Print Al Fax Reports Send Fax Later Broadcast Fax Fax Job Status Fax Resolution Block Junk Faxes Print Private Faxes Reprint Faxes Sub menu item On Off On Every Error On Send Error On Receive Error Never On Off Print Log Now Auto Log Print Send Fax
39. works with either TIP or RING on pin 3 and the other wire on pin 4 This means that cables of either polarity can interconnect and will still work These basic functions of PSTN operation are assumed in the design of the fax subsystem The product generates and detects the signaling tones currents and data signals that are required to transmit and receive faxes on the PSTN The fax subsystem The formatter fax card firmware and software all contribute to the fax functionality The designs of the formatter and fax card along with parameters in the firmware determine the majority of the regulatory requirements for telephony on the product The fax subsystem is designed to support V 34 fax transmission lower speeds such as V 17 fax and older fax machines Fax card in the fax subsystem Three versions of the fax card are used in the product One for Asia Pacific Countries Regions and the United States one for Europe and one for Brazil Each version is compliant with the 2 4 wire phone jack system from the respective country region ENWW Fax functions and operation 27 The fax card contains the modem chipset DSP and CODEC that controls the basic fax functions of tone generation and detection along with channel control for fax transmissions The CODEC andits associated circuitry act as the third generation silicon data access arrangement DAA to comply with worldwide regulatory requirements Safety isolation The most importan
40. 06 Chapter 2 Solve problems ENWW 6 g When the download is complete follow the on screen instructions to install and run the utility The utility checks for firmware updates for your HP product If updates are found the utility installs the available update When firmware updates are complete try to resend the fax Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility Verify that the telephone service supports analog fax Ex NOTE HP products are designed specifically for use with analog phone services If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line If using a VolP service change the Fax Speed to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter If you are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective If the error persists find more detailed problem solving solutions in the sections that follow this one Faxes are sending slowly The product is experiencing poor phone line quality ENWW Retry sending the fax when the line conditions
41. 1 o o A A en nn Ce eee eee cn ee ee 2 Maj r pr oduct SYSTEMS nadia 2 Seguen e OF Or He LON naciones 3 ci o o IA 4 SeeD OE e o A A A A E S 4 e 4 A E nn 4 o ROA 4 NAND Flash memory sss cissvscccsccnsaconsscecansssecssorssessuenvenendutiotennsdbvseoondensssuenaveaadetueeskesssuessbedsbedbbatsidedeweecnsses 4 PP EE 5 Memo USO aos 5 IOV CT VOW cuatri is ote pio aii aisioies 5 LE DM OMAN en onn ces lt casio tics 5 A Pe 5 Engine control system escindida 6 A PR 7 Low voltage power Supply oooccncnccncccncncnnnononananoccnnnnnnnnnnnnnonononanananannnnnnnnncnnnnnonononananaannnnncnnncnnnnnnnnnos 8 High voltage power Supply occcccccccccccccncconcccnonononononananonanonananananonnononnnononononnnnnnnnnncnnononcnnnnonnnnonnnnnnnnos 9 A e Pe A 10 Image formation System sia 11 Image formation process eeeeeeeeeeesssesssssssssssssssssssssssssssssssssssesessseseoseocececeececeeoscessessesssseseeeesssssss 12 Latent image formation Stage cccccccnnnnnnnnanananananananananananancnoncnononcncnnncnncncnononnnnnnnons 14 Step 1 Primary charging cccccccccccccccnncnononononanoninanananananacnnnncnoncnonononcnnnnonos 14 Step 2 Laser beam exposure coooooocnccnnncncnononncnnnnnnnnnnncncnnnnnnnanananccnnnnananananeness 14 Developing oe ee de 15 Step 3 Devlopment airada 15 Me Pn 16 Step 4 Primary transfer ccsscsdansswsdvcenecdevaussensowcoedsedadedanssanentadedeatecsosaeoncuatewoniee 16 Step 5 Secondary TFAASTO ni
42. 350A CF351A CF352A CF353A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 A1 EN60950 1 2006 A11 2009 A1 2010 A12 2011 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2011 EMC CISPR22 2008 EN55022 2010 Class B EN 61000 3 2 2006 A1 A2 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 Radio EN 301 489 1 V1 8 1 EN 301 489 17 V2 1 1 EN 300 328 V1 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 IEC 62311 2007 EN62311 2008 TELECOM ES 203 021 FCC Title 47 CFR Part 68 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure RoHS EN50581 2012 Supplementary Information ENWW Declaration of conformity M177fw model 133 The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the Ecodesign Directive 2009 125 EC the RoHS Directive 2011 65 EUC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The
43. 501 Table 1 2 Photo sensors and switches Item Description SR1 Media width sensor SR2 Delivery sensor SR3 Loop sensor SR4 Fuser pressure release sensor SR6 Top of Page TOP sensor SW1 Rear door open detection switch SW501 Interlock switch ENWW Pickup feed and delivery system 21 Main input tray Jam detection The product uses the following sensors to detect the presence of paper and to check for jams The page must pass each sensor within a specified time Ex NOTE To find the following components see Photo sensors and switches on page 21 e PS701 fuser delivery sensor PS751 TOP sensor Ex NOTE The product automatically ejects paper if the TOP sensor detects residual paper within the product when the power is turned on or the door is closed The product detects the following jams e Pickup stationary jam e Delivery delay jam e Delivery stationary jam Fuser wrapping jam 9 Door open jam e Residual media jam 22 Chapter 1 Theory of operation ENWW Scanner system The flatbed image scanner captures an electronic image of the document on the glass The scanner does this by illuminating the document with LEDs red green and blue and capturing the image in the image sensor to create an electronic format of the document The flatbed scanner consists of three main elements CIS scanner The CIS contact image sensor scanner captures an image using the product s optical path Red
44. 6 ee J104 a J110 S J112 J152 NS J108 J140 J102 J101 3 Table 2 3 Engine control unit PCA connectors Item Description Item Description Item Description J101 Not used J107 Media width sensor SR1 J119 Fuser pressure release sensor SR4 Delivery sensor SR2 J102 Not used J108 Low voltage power supply J128 Rear door open detection switch SW1 TOP sensor SR6 J103 Formatter J109 Memory tag J130 ITB ENWW Scanner motor M5 Power switch PCA Carousel home sensor SR7 Tools for troubleshooting 39 Table 2 3 Engine control unit PCA connectors continued Item Description Item Description Item Description J104 Scanner assembly laser J110 Carousel motor M1 J140 Low voltage power supply drive PCA Fuser motor M2 J106 Loop sensor SR3 J112 Pickup motor M3 J152 Not used T2 roller and ITB cleaner solenoid SL1 40 Chapter 2 Solve problems ENWW Locations of major components Figure 2 3 Cross section view Table 2 4 Cross section view Item 1 Description Item Pressure roller 11 Delivery roller 12 Fuser film assembly 13 Density ITB TOP sensor 14 Toner cartridges 15 Photosensitive drum 16 Imaging drum cartridge 17 Laser scanner assembly 18 Input tray 19 T1 brush Description ITB Pickup roller Separation pad Feed roller T2 roller ITB drive roller ITB cleaning brush ITB cleaning roller Fuser ENWW Tools for troubleshooting 41 Figure 2 4 External covers and doors base
45. BbCc AaBbCc AGBbCc Dropouts appear AaBbCc AaboCc AaBbbCc AaBbCC AnNB9CcC 84 Chapter 2 Solve problems Cause The paper might not meet HP specifications The toner cartridge might be defective or low If you use a non HP toner cartridge no messages appear on the product control panel If the whole page is light the print density adjustment is too light or EconoMode might be turned on The paper might not meet HP specifications The paper path might need cleaning A single sheet of paper might be defective The moisture content of the paper is uneven or the paper has moist spots on its surface The paper lot is flawed The manufacturing processes can cause some areas to reject toner The toner cartridge might be defective or low Solution Use paper that meets HP specifications Replace the toner cartridge If the toner cartridge is not low or empty inspect the toner roller to see if the roller is damaged If it is replace the toner cartridge Adjust the print density and disable EconoMode in the print driver Use paper that meets HP specifications Clean the paper path Try reprinting the job Try different paper such as high quality paper that is intended for laser printers Replace the toner cartridge ENWW ENWW Table 2 26 General print quality issues continued Problem Vertical streaks or bands appear on the page The amount of background toner s
46. Copy menu 57 Fax menu 55 Fax Setup menu 49 HP Web Services menu 48 Network Setup menu 55 Reports menu 49 Self Diagnostics menu 49 Service menu 54 ENWW Setup menu 48 System Setup menu 52 trailing edge detection document feeder 26 transfer stage 16 troubleshooting blank pages 97 blank scans 94 checklist 32 control panel messages 66 copy quality 93 curled paper 86 direct connect problems 98 faded print 84 faxes 106 jams 74 LCD control panel tests 36 lines copies 93 lines printed pages 85 lines scans 94 loose toner 85 network problems 98 NVRAM initialization 105 pages not printing 97 pages printing slowly 97 pages too dark 93 pages too light 93 paper feed problems 73 problem source 34 repetitive defects 87 scan quality 94 skewed pages 87 text 86 toner scatter 87 toner smear 85 toner specks 84 touchscreen control panel tests 37 USB cables 97 wired network 98 wireless network 99 wrinkles 87 U USB port troubleshooting 97 V vertical lines troubleshooting 85 vertical white or faded stripes 93 voltages DC 8 W WAIT period 3 wall find scanner power on 23 warnings ili warranty customer self repair 120 license 117 product 112 toner cartridges 113 waste disposal 130 wavy paper troubleshooting 86 Web Services menu LCD control panel 59 Web sites customer support 121 fraud reports 115 Material Safety Data Sheet MSDS 130 white or faded stripes troubleshoo
47. For example if a print job is sent to the product in landscape mode the subsequent print jobs print in landscape mode only if they are formatted for landscape printing LEDM overview The low end data model LEDM provides one consistent data representation method and defines the dynamic and capabilities tickets shared between clients and devices as well as the access protocol event security and discovery methods Control panel The formatter sends and receives product status and command data to and from the control panel PCA ENWW Formatter control system 5 Engine control system The engine control system coordinates all product functions and drives the other three systems The engine control system contains the DC controller low voltage power supply PCA high voltage power supply PCA and fuser control PCA Figure 1 2 Engine control system components _ Engine control system Laser scanner system Formatter Image formation system Pickup feed and delivery system 6 Chapter 1 Theory of operation ENWW DC controller The DC controller controls the operational sequences of the product Figure 1 3 DC controller circuit diagram Engine controller ee he A AA Connector PCA i Low volt ne el M Motor Fuser L 7 yA E Solenoid PO ITB ass y Y Po DC controll T2 roller lt Mies Me a nes i eme Whee 5 i P
48. HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com ENWW OpenssL 119 Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require t
49. Ho non NE a anios ro E Jepee4 jueuun90q O3dON Le zcaqow le J701 GNSd 9 eWOo Ny me Fa lt L8d F a N e MOL Ea a ea 5 Sl 3 ue es e EN E YLOI ls E SNSAHLOY E 5 anos Fa 5 AA E 1101 E lt z Si rrr E A EN E A A UNOS Fa 5 ey ona SU Fg 1 AE J H J HE o 8 ta JR oy gt SAWNIV An Le ES AD SNSIYAYSA E om N Hasour H D mr EE E mios RS pa O oO v laqel 3 17118 J109 Y 0 gt 0 ANSS 6010S A Y SNSYOOG OLOTIOS LMS la ap O pa E Ta ANOS N loke He ANOS x 5 Sclr Ela 0 Zz Oe LP ESAS es 1H E OL oan ever J La lt RE SSNG a 35 Hazr O a pe ie aes aan 7 aes sat eg o 2 o Hmasna d S ya LINS9OT RES NE pr Y v Gs a onoo 28 Apes Hle AR Pi 2 ry lis po 8 5 De 2 y a Gale ETES g AMS TH g SRS400 1 v e gt NMddoLaLl Fol ANOS Assy all Le e 4 1ag 8oLr Af rl Fa 0 E AA A Low voltage Power Supply PCA E AIN NA Ban WOd 10J28UU09 LOcr ARE JE HHA TEL HAHHA 2 E Es 2 f Ek c Z m Gl z m lt m Es Cc M C z X l S 2 o a E BB 4 S l 0 l am l x l Aei l L jarat al va 1 E 5 oO 09 AE T MENEJ TI 6 7 6 N ai Gy o ae Bza IL weet TL N a azr s i Ver sfs aLO8H WLOSH
50. Test network communication by pinging the network ENWW Solve connectivity problems 101 a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e System Setup e Self Diagnostics 3 Touch the Run Network Test button to start the test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and o
51. ace the toner cartridge e ifthe problem persists replace the product Replace the ITB Replace the ECU e Clean the contacts of both the imaging drum and the product e Ifthe error persists replace the imaging drum e Ifthe error persists replace the product ENWW ENWW Table 2 27 Color image defects continued Problem White spots appear in an image The back of the page is dirty Vertical streaks or bands appear on the page eS Vertical white lines appear ina particular color Vertical white lines appear in all colors Cause The static charge eliminator is dirty The T1 pad is deformed or has deteriorated The secondary transfer roller is deformed or has deteriorated The secondary transfer roller is dirty The fuser inlet guide or separation guide is dirty The pressure roller is dirty Scratches are present on the circumference of the photosensitive drum Scratches are present on the circumference of the fuser roller e Scratches are present on the circumference of the ITB e The ITB drive roller is deformed or has deteriorated e The ITB cleaning mechanism is malfunctioning The laser beam window is dirty Scratches are present on the circumference of the developing roller The laser scanner unit mirror is dirty Horizontal scratches on the fuser film Scratches are present on the circumference of the ITB Scratches are present on the c
52. anananaaaa nana canas 27 A uecotea E 21 The fax SOS YS COM nee es as ds ee een eee ie 27 Ae da HE Tax SUDSYSTE NI a a 27 Safety ISOLATION dresse ais 28 Safety protection circuitry ccccccccccccncncnoncnonananannnonnnononononnnnnnnnnnnnnnnnnnnonnnnnnncncnnccnnnnnnss 28 BEEN E o e E E 28 HO aio 28 Downstream device detection 29 Hook switch Control jacancncsvaccesencncssacsuseiesavsnssesiansdaxanseeviensnenseiadedauts aca nant seance 29 PRUNE CCU eo PP Eu aaa 29 Line cUrrent o A e ECN N ET 29 Billing metering tone filters oocononnonccocnnnonaconononacanononanannnononanonononananononananannnnns 29 Fax page storage in flash memory ccccccsscssescssesssssssessssseeseseesessessessseseeseeesseseeseesesssseseseseeseeees 29 Stored FA DAS ne ee a nat Dane den o nee a an 30 Advantages of flash memory storage ss 30 BASS 31 Solve problems A e P Pe 32 Step 1 Test print functionality occcccccnnnnnnnnnnonnananananananananaanananananananannnn conc nn nn cnncnnnnnncnnnancnananans 32 SCOP 2 TeStcopy functionality sanscrito 32 PVM CE AT A Te O E In e e e ETES 33 Troubleshooting processes crios 34 Determine the problem source 00000000000000000000000000000ssssssssee0rsesssssssesecrrsessssssssecoesessssssseseorssssssssse 34 vi ENWW POWErFSUDSVS TMS SR RE iia 35 POWER ON CHECKS oa 35 Tools for ouble NOO same aaa 36 COMPONENT CIAGHOSUICS Sn ns nc cent cn nc Pins 36 Engi
53. anual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure com
54. araten ar i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 136 AppendixC Regulatory information ENWW GS statement Germany Das Gerat ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden Das Ger t ist kein Bildschirmarbeitsplatz gem BildscharbV Bei ung nstigen Lichtverh ltnissen z B direkte Sonneneinstrahlung kann es zu Reflexionen auf dem Display und damit zu Einschrankungen der Lesbarkeit der dargestellten Zeichen kommen Substances Table China Hib HeAEORRCANLKRe AN ARH RL COETIR EP US HIN Y ARA EM ANITA AK A SP SYRIAN ZRK ELA PR Hg Cd Cr Vl PBB PBDE FJ FS 0 0 0 0 0 F FAL ZA 0 0 0 0 0 PE PEAK 0 0 0 0 0 FEB TE 0 0 0 0 0 RETA AREA 0 0 0 0 0 TiRED E 0 0 0 0 0 0614 13 0 RAA RA UU AAA TR EE SJ T 11363 2006 REHE AIRE ER F X RPA EI AIME ES BIS EE h SJ T11363 2006 LE HY IR EZEK ER AT KIPE X AMAR GS BK HIROHS IIE E HABER SBR ES os TAR Fp m E TA FA BE RF Restriction on Hazardous Substances statement Turkey Turkiye Cumhuriyeti EEE Yonetmeligine Uygundur Restriction on Hazardous Substances s
55. by unplugging and replugging the cord Make sure to use the telephone cord that came with the product Make sure that the phone line is working by disconnecting the product connecting a telephone to the phone line and making a voice call Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax Connect the product to a different phone line If the error persists replace the fax PCA Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by pressing the Start Fax Ne button on LCD control panels or by touching the Fax button on touchscreen control panels Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure to use the telephone cord that came with the product Make sure that the phone line is working by disconnecting the product connecting a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists replace the fax PCA Tools for troubleshooting 69 Table 2 24 Control panel messages continued 70 Control panel message Jam in lt location gt Load paper lt TYPE gt lt SIZE gt Memory is low Press OK Misprint Press OK No dial tone No document sent Chapter 2 Solve problems Description
56. cecceaess 73 Prevent papera MS sesa a ecaonqaacnacsseeatevaceeenmaveentes 74 Clear JAMS fromthe Input travel ah dim es dd diese 75 Clear amsn he DUtpUE DIA ARE nine re nn Ne en ina a 79 Clear jams in the document feeder ooo cece ccccccceccccccccecceccececccssssssssssscsssssseccecececccesescesesceeeeeeeas 81 Solve paper handling problems csi 83 Solve image quality problems Sn nee de nt del reliant 84 General print quality ISSU CS iaa ado 84 ENWW vil Colorimage defects in tng ns O ne ne ne nr dal ire 88 CODY DIIME GUGUILY DIO DICINS css ai 93 Stan auality PODIAS ne RS NS Reese 94 Prevent scan quality problems caida 94 Solve scan quality problems ooncnccnnccccncnononcnncnnncnnnnnononnnncnnnnononononanoccnnnnononcnaniacanonoss 94 Clean the DOUTE Se daa 95 PPAR AE AO Lei LE LIRLS NE Le OR tido ER EI 95 Check the scanner glass for dirt and smudges sn 95 Clean the pickup rollers and separation pad in the document feeder ssscseeeesseeseeseeeeeees 96 SOLVE DEF OFM AMES proble MS sate E A E lads 97 SOLVE connectivity DTO Si dida 98 Solve direct connect problems added 98 S lve wired network problems SE annee en anses de a aaa aa a aa aaia 98 Poor physical connection ccccccecccccccssssssscscsssecccccccecsssscscssscecesseseeacscscssesesesseeeeanes 98 The computer is using the incorrect IP address for the product ccccccceeeeeeeees 98 The computer is unable to communicate with the
57. components controlled 12 fuser wrapping jam input tray 22 fusing stage 17 fusing step image formation 17 G glass cleaning 95 gray background troubleshooting 85 H hardware setup fax troubleshooting 106 high voltage power supply HVPS 9 home find scanner power on 23 hook state fax 28 hook switch control 29 HP Customer Care 121 HP fraud Web site 115 HP Jetdirect print server NVRAM initialization 105 HP Web Services menu LCD control panel 59 touchscreen control panel 48 HVPS high voltage power supply 9 I ID Copy menu LCD control panel 60 image formation developing stage 15 drum cleaning stage 18 fusing stage 17 latent image stage 14 process 12 systems 11 transfer stage 16 image processing system scanner 23 image quality copy troubleshooting 93 scans troubleshooting 94 initial rotation period 3 initialization NVRAM 105 input tray jam detection 22 interface ports locating 38 intermediate transfer belt ITB cleaning mechanism 18 ENWW INTR initial rotation period 3 ITB intermediate transfer belt cleaning mechanism 18 J jam detection document feeder 26 trailing edge detection document feeder 26 jams causes of 74 detecting paper 22 Japanese VCCI statement 135 Jetdirect print server NVRAM initialization 105 K Korean EMC statement 136 L laser safety statements laser beam exposure step image formation 14 last rotation period 3 latent image formationstage 14 LCD control panel 5 Co
58. d metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible Ex NOTE Use the return label to return original HP LaserJet toner cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to http www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet toner cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet toner cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 lb 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 lb of HP LaserJet toner cartridges 2 Usea single pre paid shipping label Single returns 1 Package the HP LaserJet toner cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto Rico HP Las
59. d to the paper Figure 1 12 Secondary transfer 16 Chapter1 Theory of operation ENWW Step 6 Separation from the drum The elasticity of the paper and the curvature of the ITB drive roller cause the paper to separate from the ITB Figure 1 13 Separation from the drum Static charge eliminator T2 roller Fusing stage Until the fusing stage is complete the image is not permanently affixed to the paper The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 7 Fusing The product uses an on demand fusing method to fix the toner image onto the paper The toner image is permanently affixed to the paper by the heat and pressure Figure 1 14 Fusing Fuser film Fuser heater Pressure roller ENWW Image formation system 17 Drum cleaning stage Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual or waste toner is cleared from the drum surface to prepare the surface for the next latent image formation Step 8 Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the waste toner container The drum is now clear and is ready for the next image formation process Figure 1 15 Drum cleaning Cleaning blade C N Photosensitive ITB cleaning mechanism The ITB cleaning mechanism
60. dges and replace the cartridge if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax 108 Chapter 2 Solve problems ENWW Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button 1 From the Home screen on the product control panel touch the Setup button 2 Select System Setup and then select Paper Setup 2 Select System Setup and then select Paper Setup 3 Select Def Paper Size and then select the correct setting 3 Select Paper Size and then select the correct setting e Set the paper type and size for the tray used for faxes e Turnonthe Fit to Page setting to print longer length faxes on letter or A4 size paper LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button 1 From the Home screen on the product control panel touch the Setup button 2 Select Fax Setup and then select Recv Fax Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Fit to Page and then select On 3 Select Fit to Page and then select On Ex NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to Letter a Legal size original prints on two pages ENWW Solve
61. due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This war
62. e 2 10 Table 2 11 Table 2 12 Table 2 13 Table 2 14 Table 2 15 Table 2 16 Table 2 17 Table 2 18 Table 2 19 Table 2 20 Table 2 21 Table 2 22 Table 2 23 Table 2 24 Table 2 25 Table 2 26 Table 2 27 Table 2 28 Table 2 29 ENWW le PP A PI 3 Photo sensors and switches arcano sino noti et a a ta a 21 Document TES RS OR a a ee de et Ce 25 Determine the problem source cccceccccseeessssscccecccecccsccccsscsscsccccecscceccscscssececcseeeasecsscesecesesseeaesscceseseeseseeeseas 34 BOSSER seneuusonsutoctGesdsetcusausaacecceeseateent cca Geueuvtrcenvetesiaese 38 Engine control unit PCA connectors sicccadincdecsccncainsnesinossttosnoesenscswnbesestannnvedancdianesausduwadeesbeslesniendiewssansusaeunmeradswsbuees 39 GOSS SCO VION socrii a N A ee a 41 External covers and doors base esas di 42 Repetitive image defects rulet di 46 HP Web Services menu touchscreen control panel oococcnnconcccnonononancconononancnonononananonononannanonananccnncncnnnnos 48 Reports menu touchscreen control panel oo cccccnnnucaccnonononcnanonononancccnnnnnonnnnncnononnancnnnnnnnnncnnononancnnnnaccnnnos 49 Self Diagnostics menu touchscreen control panel oooocconnncccnononnnononananonancnonanancnnnanan cnn conan cnonac cnn nnnannnnnan anos 49 Fax Setup menu touchscreen control panel o oooooncccccccnononacanononanacnnononannnononananonononnonononanananonanancnnnnnnnnnos 49 System Setup menu touchscreen control pan
63. e harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing names or the product number s Shanghai China September 2012 For Regulatory Topics only contact ENWW Declaration of conformity M176n model 131 European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH HQ TRE Herrenberger Stra e 140 71034 B blingen Germany www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 1 650 857 1501 132 Appendix C Regulatory information ENWW Declaration of conformity M177fw model Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Information Technology DoC SHNGC 1203 01 rel 1 0 R amp D Shanghai Co Ltd Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP Color LaserJet Pro MFP M177fw Regulatory Model 2 SHNGC 1203 01 Including BOISB 1102 00 US Fax Module LIU BOISB 1102 01 EURO Fax Module LIU SDGOB 1191 Radio Module Product Options All Toner Cartridges CF
64. e imaging drum e Developing roller part of the toner cartridge 12 Chapter 1 Theory of operation ENWW Carousel motor o Carousel e Engagement Disengagement of the developing cartridge follows the carousel Fuser motor ENWW o Pressure roller e Fuser film follows the pressure roller e Engagement Disengagement of the T2 roller ITB cleaning roller and ITB cleaning brush Figure 1 7 Image formation process Carousel Pressure roller Fuser film assy l a ITB drive roller ITB T2 roller T2 roller ITB cleaner solenoid M Fuser motor C IDeveloping roller Carousel motor Developing cartridge K Photosensitive drum Primary charging roller Image formation system 13 Latent image formation stage During the two steps that comprise this stage a latent image is formed by applying a negative charge to the photosensitive drum This image is not visible on the drum Step 1 Primary charging A high voltage DC bias is applied to the primary charging roller which is made of conductive rubber and is in contact with the drum surface As the roller moves across the drum it applies the negative charge to that surface Figure 1 8 Primary charging Primary charging roller Primary charging bias Photosensitive drum Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge
65. e right side of the scanner assembly The message Document feeder mispick Reload appears on the control panel display e Long document jam If the paper has advanced to trigger the TOF sensor but the trailing edge is not detected within the time allowed for a 381 mm 15 in document the maximum allowable page length for the document feeder the scanner returns to the home position on the right side of the scanner assembly The message Doc feeder jam Clear Reload appears on the control panel display e Stalljam When a page that is less than 381 mm 15 in long has advanced to the TOF sensor but has not left it within the expected time the paper has probably stalled or jammed The scanner returns to the home position on the right side of the scanner assembly The message Doc feeder jam Clear Reload appears on the control panel display e Other If the paper stops in the document feeder and the scan module remains under the document feeder scanner glass an internal firmware error has probably occurred This is usually remedied by cycling the power 26 Chapter1 Theory of operation ENWW Fax functions and operation The following sections describe the product fax capabilities Computer and network security features The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the t
66. ect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is connected to the fax Ea port Connect the product phone cord to a jack for another phone line Try a different phone cord If the error persists replace the fax PCA Allow the product to retry receiving the fax Try a different phone cord Connect the product phone cord to a jack for another phone line If the error persists replace the fax PCA Tools for troubleshooting 71 Table 2 24 Control panel messages continued Control panel message Description Recommended action Page too complex The product could not print the current page Press the OK button to clear the message because of its complexity Press OK Allow the product to finish the job or press the Cancel X button to cancel the job Settings cleared The product has cleared job settings Re enter any appropriate job settings or Job settings cleared 72 Chapter 2 Solve problems ENWW Clear jams When clearing jams be careful not to tear jammed paper If a small piece of paper remains in the product it could cause additional jams Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams use the following information to reduce the number of occurrences The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product a
67. el occconucccccnnonnnanaconononanananonocnnancnancnnonananncnononancnncnccananons 52 Service menu touchscreen control panel ooooccccnnnaccccnononnononananononannnonononcnononnnnnnnononncnnnnnancnnnanannn nn cnancnnnnns 54 Network Setup menu touchscreen control panel cnoncccccnononcccnononananonononnnonononancnnn conan no nononononnncnnnonnnnnos 55 Fax Menu touchscreen control panel cccccccnnuccccnnnnnononaoncconnncnnnnnnncnnncnnnnnnnnncnnononannnnoncnnancnnncnncanonnnncnns 55 Copy Menu touchscreen control panel ococcccnnnucccnnananononananonancnnnnnnanonancnnonananonnnannnnnncnnnnnnnrnnnnnnonncnanananons 57 HP Web Services menu LCD control panel ooocnnccccccnononanacanononacnnononananonoconancnonononannnnnonnnnannnonanannnanonananes 48 Copy Setup menu LCD control panel coooonccccnncnonnnnncnnnononnnnncnonocononananonoconnnnnncnnnnnonananonononnnnnncnncannnnnna cons 57 ID Copy menu LCD control panel oocnccccnonccnonnnononcnonacinnncnnnaconucnonacconncnonncnonenoncnnonecnnnnc none c corn cnnnaronccronnos 60 Reports menu LCD control panel mnviicnnicio ind 60 Self Diagnostics menu LCD control panel cece seescecsesssscscssceessssseesssseeesscseessesseesssseeessseessssseesscseees 61 System Setup menu LCD control panel oonnccccnnonccanononancnononananonanananononancnononananonononnccnonannnononannnnnonanncnnnnns 52 Service menu LCD co
68. elephone line to a computer or network The following product features prevent virus transmission e Nodirect connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e The internal firmware cannot be modified through the fax connection e Allfax communications go through the fax subsystem which does not use Internet data exchange protocols PSTN operation The PSTN operates through a central office CO that generates a constant voltage on the TIP and RING wires 48 V usually A device goes on hook by connecting impedance such as 600 ohms for the U S across the TIP and RING so that a line current can flow The CO can detect this current and can send impulses like dial tones The product generates more signaling tones such as dialing digits to tell the CO how to connect the call The product can also detect tones such as a busy tone from the CO that tell it how to behave When the call is connected the CO behaves like a piece of wire connecting the sender and receiver This is the period during which all of the fax signaling and data transfer occurs When a call is completed the circuit opens again and the line current flow ceases removing the CO connection from both the sender and the receiver On most phone systems the TIP and RING wires appear on pins 3 and 4 of the RJ 11 modular jack the one on the fax card These two wires do not have to be polarized because all the equipment
69. ement IRD EER PE FEIR E BE TAME RAE JET AT FROIDE ANS EE gt IA RARE IES RA E O E E SS El FERR gt JELBME A gt WAE REFER S RIE gt HUSA IAE gt TAE ALEA LR Ala TSS EAT ERAR LR P A a PEA Bac TBE Korean statement ao PRAGUE 238 3 HEM 71540 US Vietnam Telecom wired wireless marking for ICTQC Type approved products O Q A ID O O aa 144 Appendix C Regulatory information ENWW Index Symbols Numerics ondary service menu 103 A acoustic specifications 124 anticounterfeit supplies 115 B background shading troubleshooting 85 bands and streaks troubleshooting 85 batteries included 129 billing filters fax 29 tone 29 blank pages troubleshooting 97 blank scans troubleshooting 94 buttons test on LCD control panel 36 test on touchscreen control panel 37 C cables USB troubleshooting 97 calibration scanner power on 23 Canadian DOC regulations 135 carousel motor components controlled 12 cartridges image formation system 11 non HP 114 recycling 127 warranty 113 cautions ili characters troubleshooting 86 ENWW checklist wireless connectivity 100 checklists problemsource 34 CIS contact image sensor scanner 23 cleaning glass 95 paper path 95 CO operations 27 color alignment calibrating 47 component tests LCD control panel 36 touchscreen control panel 37 components DC controller 7 contact image sensor CIS scanner 23 control
70. equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas A CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0B This product meets the applicable Industry Canada technical specifications Le pr sent mat riel est conforme aux specifications techniques applicables d Industrie Canada Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 L indice d quivalence de la 140 Appendix C Regulatory information ENWW sonnerie IES sert indiquer le nombre maximal de terminaux qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de disp
71. erJet toner cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged toner cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice 128 Appendix C Regulatory information ENWW Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To par
72. es Download software utilities drivers and electronic information www hp com go l iMFPM176series_software or www hp com go MFPM177series_software Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com ENWW Customer support 121 122 Appendix Service and support ENWW ENWW Product specifications Power consumption electrical specifications and acoustic emissions Environmental specifications 123 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight M176n 280 mm 11 in 289 mm 11 4 in 423 mm 16 7 in 14 8 kg 32 6 lb M177fw 335 mm 13 2 in 289 mm 11 4 in 423 mm 16 7 in 15 7 kg 34 6 lb Table B 2 Product dimensions with document feeder opened Product Height Depth Width M176n 280 mm 11 in 402 mm 15 8 in 423 mm 16 7 in M177fw 335 mm 13 2 in 402 mm 15 8 in 423 mm 16 7 in Power consumption electrical specifications and acoustic emissions See www hp com support ljMFPM176series or www hp com support liMFPM177series for current information N CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Table B 3 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to
73. es both sides of identification cards or other small size documents onto the same side of one sheet of paper Table 2 18 ID Copy menu LCD control panel Menu item Description Color Sets the color mode as the default for ID copies Black amp White Sets the black and white mode as the default for ID copies Reports menu Table 2 19 Reports menu LCD control panel First level Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control panel menu layout map Config Report Prints a list of the product settings 60 Chapter 2 Solve problems ENWW Table 2 19 Reports menu LCD control panel continued First level Description Supplies Status Prints the toner cartridge status Includes the following information Approximate pages remaining e Supply level e Serial number e Number of pages printed o Firstinstall date e Lastused date Usage Report Displays the number of pages printed copied and scanned by the product Print Quality Report Prints a page that helps solve problems with print quality Self Diagnostics menu Table 2 20 Self Diagnostics menu LCD control panel Menu item Description Run Network Test The network test provides information on the following e Diagnostics summary e Troubleshooting e Configuration summary Run Fax Test Tests the product fax capabilities System Setup menu In the following table items that have an asterisk indica
74. ets the product to a mode that reduces toner smearing and dusting HP Smart Install Enables or disables the HP Smart Install feature on the product Restore Defaults Sets all settings to the factory default values Signature Check Cancel if Invalid Validates HP firmware downloads Prompt if Invalid 54 Chapter2 Solve problems ENWW Network Setup menu Fax Menu ENWW In the following table items that have an asterisk indicate the factory default setting Table 2 13 Network Setup menu touchscreen control panel Menu item Wireless Menu TCP IP Config Network Services Link Speed Restore Defaults Sub menu item Wireless Direct Settings Wireless Setup Wizard Wi Fi Protected Setup Run Network Test Turn Wireless On Off Automatic Manual IPv4 IPv6 Automatic 10T Full 10T Half 100TX Full 100TX Half Description Manage the product s wireless direct settings Guides you through the steps to set up the product on a wireless network If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Tests the wireless network and prints a report with the results Enables or disables the wireless network feature Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manually configure the IP address subnet mask and default gateway The control panel displays a prompt
75. g 127 electronichardware 130 HP printing supplies returns and environmental program 128 regional versions faxcard 27 repetitive defects troubleshooting 87 reports configuration LCD control panel 60 148 Index configuration touchscreen control panel 49 demo page LCD control panel 60 demo page touchscreen control panel 49 error 103 menu map LCD control panel 60 menu map touchscreen control panel 49 print quality LCD control panel 61 print quality touchscreen control panel 49 service 103 supplies status LCD control panel 61 supplies status touchscreen control panel 49 usage LCD control panel 61 usage touchscreen control panel 49 Reports menu LCD control panel 60 touchscreen control panel 49 resets NVRAM initialization 105 residual media jam input tray 22 restoring default settings 105 NVRAM initialization 105 ring detect faxcard 29 RING operations 27 rollers image formation operations 14 S safety protection circuitry fax 28 isolation fax 28 safety statements 135 136 scan to computer sequence ofevents 24 scanner electrical system 23 glass cleaning 95 system operations 23 scanning blank pages troubleshooting 94 quality troubleshooting 94 scatter troubleshooting 87 secondary service menu 103 secondary transfer image formation step 16 security features computer 27 network 27 Self Diagnostics menu LCD control panel 61 touchscreen control panel 49 sensors docume
76. ge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Paper use This product s manual duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet toner cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately ENWW Environmental product stewardship program 127 HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet toner cartridges are recycled properly processing them to recover plastics an
77. ge protector is being used remove it Plug the product directly into the wall socket 3 Turn on the power and wait for the product to initialize 4 Ifthe error persists replace the fuser Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Plug the product directly into the wall socket Use the power switch to turn the product on If the error persists replace the scanner assembly ENWW Table 2 24 Control panel messages continued Control panel message Comm error Device error Press OK Door open Fax delayed Send memory full Fax is busy Canceled send ENWW Description A fax communication error occurred between the product and the sender or receiver The product experienced an internal communication error The toner cartridge door is open Fax memory is full The receiving fax line was busy The product has canceled sending the fax Recommended action Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists replace the fax PCA This is a warning message only Job output might be affected Close the door Cancel the fax by pressing the Cancel XK bu
78. green and blue LEDs sequentially illuminate a small strip of the document often called a raster line and the optical system captures each color in a single row of CCD sensors that cover the entire page width Because only one color is captured for each line per exposure the three colors are recombined electronically to create the full color image For monochromatic scans or copies all three LEDs are illuminated to create a white light for the scan so the raster line can be captured in one exposure Mechanical carriage drive The carriage drive moves the CIS scan head along the document length to create the image In this product a small DC motor with an optical encoder creates this motion The speed of the carriage drive is proportional to the scan resolution 300 ppi is much faster than 1200 ppi and also proportional to the type of scan color scans are three times slower than monochromatic scans A 1200 ppi color scan moves so slowly that the product may appear to not be working whereas a monochromatic copy scan moves at 50 times that speed and will be a little noisy Image processing system formatter The formatter processes the scanner data into either a copy ora scan to the computer For copies the image data is sent directly to the product without being transmitted to the computer Depending on user selections for the copy settings the formatter enhances the scanner data significantly before sending it to the product Image data is captu
79. h the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour The product does not print after the wireless configuration completes 1 2 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Verify that you can open the product HP Embedded Web Server from a computer on the network 100 Chapter 2 Solve problems ENWW The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 Make
80. hading becomes unacceptable AQBbCC AaBbCc AaBbCc AQBbCc AQBboCc Toner smears appear on the paper AQBbCc AQBRCC AaBk Cc AdaBkCc AaBbCC The toner smears easily when touched AaBbCc Mie AaBboCc AaBboCc Cause The toner cartridge might be defective The paper might not meet HP specifications The print density setting is too high Very dry low humidity conditions can increase the amount of background shading The toner cartridge might be defective or low The paper might not meet HP specifications If toner smears appear on the leading edge of the paper the paper guides are dirty or debris has accumulated in the print path The toner cartridge might be defective The fuser temperature might be too low The product is not set to print on the type of paper on which you want to print The paper might not meet HP specifications The paper path might need cleaning The power source might be defective The fuser temperature might be too low Solution Replace the toner cartridge Use a different paper with a lighter basis weight Decrease the print density setting This decreases the amount of background shading Check the product environment Replace the toner cartridge Use paper that meets HP specifications Clean the paper guides and the paper path Replace the toner cartridge In the print driver make sure the appropriate paper type is selected In the pr
81. hat HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 120 AppendixA Service and support ENWW Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljMFPM176series or www hp com support MFPM177seri
82. have improved Check with the phone service provider that the line supports fax Use white paper for the original Do not use colors such as gray yellow or pink Divide large fax jobs into smaller sections and then fax them individually Turn off the Error Correction setting LCD control panel Touchscreen control panel 1 2 3 On the product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup button Select Fax Setup and then select All Faxes 2 Select Service and then select Fax Service Select Error Correction and then select Off 3 Select Error Correction and then select Off Ex NOTE Turning off Error Correction can reduce image quality Increase the Fax Speed setting Solve fax problems 107 LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup S button 2 Select Fax Setup and then select All Faxes 2 Select Fax Setup and then select Advanced Setup 3 Select Fax Speed and then select the correct setting 3 Select Fax Speed and then select the correct setting e Change the fax settings on the control panel to a lower resolution Ex NOTE Higher resolution faxes can take longer to send than lower resolution faxes LCD control panel Touchscreen control panel 1 Onthe product control pane
83. he paper feed guide is damaged The front of the page is dirty The photosensitive drum is dirty Repetitive horizontal lines A roller is dirty Pages have flecks of toner The fuser roller or pressure roller is dirty AQBbGc AaBbCc AGBDEC Pages have one or more skewed color planes can appear on the right or left side of the page The fuser roller or pressure roller is dirty Solution Clean any dirty components Replace the corresponding components that include the roller or the product Replace the corresponding components that include the roller or the product Replace the imaging drum cartridge Run the cleaning page several times If the dirt does not come off replace the fuser delivery assembly See repetitive image defect ruler Clean the indicated roller If the contaminate does not come off replace appropriate roller or assembly Run the cleaning page several times If the dirt does not come off replace the fuser delivery assembly Remove and then reinstall the imaging drum cartridge associated with the defect 92 Chapter 2 Solve problems ENWW Copy print quality problems Table 2 28 Copy print quality problems Problem Images are missing or faded Vertical white or faded stripes appear on the copy Unwanted lines appear on the copy Black dots or streaks appear on the copy Copies are too light or dark Text is unclear Cause The toner cartridge
84. he scanner assembly ENWW Clear jams 77 9 Reload paper in the input tray Make sure that the paper fits under the tabs and below the maximum height indicators 10 Reinstall the dust cover on the tray 78 Chapter 2 Solve problems ENWW Clear jams in the output bin Jam in output bin message displays on the product control panel 1 If paper is visible in the output bin grasp the leading edge with both hands and slowly remove it 2 Openthe rear door to check for jammed paper ENWW Clearjams 79 3 Remove any jammed paper Use both hands to pull out the paper to avoid tearing 4 Close the rear door 80 Chapter 2 Solve problems ENWW Clear jams in the document feeder Jam in the document feeder message displays on the product control panel 1 If paper is visible in the document feeder grasp the leading edge with both hands and slowly remove it 2 Lift the document feeder input tray 3 Lift the jam access cover ENWW Clearjams 81 4 Remove any jammed paper Use both hands to pull out the paper to avoid tearing 5 Close the jam access cover 6 Close the document feeder input tray 82 Chapter 2 Solve problems ENWW Solve paper handling problems The following problems with paper cause print quality deviations jamming or damage to the product Table 2 25 Solve paper handling problems Problem Poor print quality or toner adhesion Dropouts jammi
85. hotointerruptor Js T Laser scanner ass y ES QUIE TEE OS Control panel ENWW Engine control system 7 Low voltage power supply The low voltage power supply converts AC power from the wall receptacle into DC voltage power Figure 1 4 Low voltage power supply DC controller Power switch 24V hn AG power SW7001 jo PWSW Remote switch o v voltage power supply control circuit Fuse FU101 SS ee RM Fuser control FRA Relay circuit Fuse RL401 KAR circuit y 424V 248 En FREQSNS A Rectifying detection circuit circuit 200V model only i Switching RLD circuit RLD Pp 24R 0 PWSV Interlock switch SW501 24V 30 331 generation generation as circuit circuit 25 a circul LVT100V p gt OS REM3V_V 24V So 3 3V l 8 Chapter 1 Theory of operation ENWW High voltage power supply Figure 1 5 High voltage power supply High voltage power supply Developing bias circuit Primary chain is cr charging bias circuit O DN VIS Developing cartridge N Photosensitive drum ITB cleaning ITB cleaning roller brush iy SONY Of TF S EE gt o ee Primary charging roller E z q e O T1 brush T2 rolle a Imaging drum cartridge A A
86. ications ccccccccccccccccccccccccccccccccccccccccccccccccccccccccececececccccccccccecccccccccccccccccccececs 123 Physical specifications o II e E aE eaaa 124 Power consumption electrical specifications and ACOUSTIC EMISSIONS rss 124 Environmental SPECIT CATION Sivc scisnicaccsssansesaincteoseacndeanmseowenailinandennsesnaiacedesesebsmsnscossocesavasselunlecinetiaseislestenieacsbasenedaet 124 Appendix C Regulatory INFOFMATION siii AR 125 e ions cpaeuaiseasacanncpmeeteactecpaeewaieee 126 Environmental product Stewardship program ssssscccccccccccccscceccccsssssssssssessseeeeceseccceeeeccecssssesseceeseeeeeees 127 Protecting the A 127 Oon MOA ON siai E EE ot icabna 127 Power consumption sseuiainssssssersvsnavocsassacaneadonsesaniousnssdansieesabscaws enessesssunobasaustbadeusionssusnoseseabedbenswonsins 127 T ner CONSUMO Misas 127 Paper USE PR TR E 127 E E T oe E en 127 HP LaserJet print supplies canarias 127 Return and recycling instructions ccccccccccccccccccceccsssssssscssesssceeeeeceeeceeeeecccsesssseeeeeceeseeceeeees 128 United States and Puerto RICO sers 128 Multiple returns more than one cartridge 128 Single US a ae ue ad 128 SMIDD ING ER E ESEESE aS 128 o oo Pa 129 PE A o O 129 Material restrictions cccccsssssssccccsssssssnecccesssssensecessssssnneesecesessssneeeecesssssaeeesecessssnneesaeseseesessaees 129 Disposal of waste equipment by users cccccccccccnc
87. information e Communicating with the host computer through the network or the bidirectional interface The formatter receives a print job from the network or bidirectional interface and separates it into image information and instructions that control the printing process The DC controller PCA synchronizes the image formation system with the paper input and output systems and then signals the formatter to send the print image data Sleep mode After a user specified time the Sleep mode feature automatically conserves electricity by substantially reducing power consumption when the product is not printing After a user specified time the product automatically reduces its power consumption Sleep mode The product returns to the ready state when a button is pressed a print job is received or a door is opened When the product is in Sleep mode all of the control panel LEDs and the power button backlight LED are off Input output The product receives print data primarily from the following e Hi Speed USB 2 0 port e 10 100 1000 Ethernet LAN connection e 802 11b g n wireless networking CPU The formatter incorporates a 600 MHz Arm processor Memory The random access memory RAM on the formatter PCA contains the page 1 0 buffers and the font storage area RAM stores printing and font information received from the host system and can also serve to temporarily store a full page of print image data before the data is sent to the print engi
88. int driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The problem typically corrects itself after a few more pages Clean the paper path Use the repetitive defect ruler table to determine the problem See Repetitive image defects ruler on page 46 Use a different paper such as high quality paper that is intended for laser printers Replace the laser scanner See the Repair Guide In the print driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper If the problem persists select a paper type that uses a lower fuser temperature such as transparencies or light paper Turn over the stack of paper in the tray Also try rotating the paper 180 in the input tray Use a different paper such as high quality paper that is intended for laser printers Check the product environment Select a paper type that uses a lower fuser temperature such as transparencies or light paper At the product control panel turn on the Less paper curl setting in the Service menu ENWW Table 2 26 General print quality issues continued Problem Text or graphics are skewed on the printed page The printed page contains wrinkles or creases AQBbCc Toner appears around the printed characters
89. int driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Use paper that meets HP specifications Clean the paper path Plug the product directly into an AC outlet instead of into a power strip In the print driver make sure the appropriate paper type is selected Solve image quality problems 85 Table 2 26 General print quality issues continued Problem Marks repeatedly appear at even intervals on the page AoBbCE AaBbCc_ AaBboC amp AaBbCc_ Au Boc The printed page contains misformed characters AdGBbas AdBbos AaABLCGS AoBbTG AaBLOCS AGBLOC GS The printed page is curled or wavy 86 Chapter 2 Solve problems Cause The product is not set to print on the type of paper on which you want to print Internal parts might have toner on them The paper path might need cleaning A component might be damaged The paper might not meet HP specifications If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service The product is not set to print on the type of paper on which you want to print The paper might have been in the input tray too long The paper might not meet HP specifications Both high temperature and humidity can cause paper curl The fuser temperature might be curling the paper Solution In the pr
90. ircumference of the photosensitive drum No scratches are present on any of the components above Solution Clean the static charge eliminator Replace the ITB Replace the secondary transfer roller Replace the secondary transfer roller Clean the dirty parts If the dirt does not come off replace the fuser delivery assembly Run the cleaning page several times If the dirt does not come off replace the fuser delivery assembly Replace the imaging drum Replace the fuser delivery assembly Replace the ITB Clean the window and remove any foreign substances Replace the toner cartridge for affected color Replace the product Replace the fuser delivery assembly Replace the ITB Replace the imaging drum cartridge Replace the ITB Solve image quality problems 89 Table 2 27 Color image defects continued Problem Horizontal lines appear on the page A horizontal white line appears on or gt D T gq WJ mD Image in a particular color does not print in the correct color SHS Dropouts appear Chapter 2 Solve problems Cause Repetitive horizontal lines appear Horizontal scratches are present on the fuser roller Repetitive horizontal white lines appear Horizontal scratches are present on the ITB Poor contact exists in the developing bias contacts of the developing cartridge The developing cartridge developing roller is defective The high voltage
91. is off Users can reprint faxes in case the toner cartridge runs out of toner or the product experiences other errors while printing faxes The product also has scan ahead functionality that makes use of flash memory Scan ahead automatically scans pages into flash memory before a fax job is sent This allows the sender to pick up the original document immediately after it is scanned eliminating the need to wait until the fax is transmission is complete Because fax pages are stored in flash memory rather than RAM more RAM is available to handle larger and more complicated copy and print jobs 30 Chapter 1 Theory of operation ENWW 2 ENWW Solve problems e Solve problems checklist e Menu map e Troubleshooting processes e Tools for troubleshooting e Clear jams e Solve paper handling problems e Solve image quality problems e Clean the product e Solve performance problems e Solve connectivity problems e Service mode functions e Solve fax problems e Product updates 31 Solve problems checklist Follow these steps when trying to solve a problem with the product e Step 1 Test print functionality Step 2 Test copy functionality Step 1 Test print functionality 1 Print a configuration report from the product control panel LCD control panel a Onthe product control panel press the Setup button b Open the following menus e Setup e Reports c Select the Config Report item and then press the OK b
92. isplay The screen shows panels solid colors in the following sequence white black red green blue Touch the OK button to continue to the next screen color Button test This test verifies that the control panel buttons function correctly The display prompts you to press each button Show FW version Use this item to display the version of the firmware installed on the product Cal Graphs Mono Use this item to print scan calibration graphs for different scan colors For each color select from a list of scan resolutions and scan stages Red Crean Resolutions Blue ag e 600 e 1200 Scan stages e Before Offset e After Offset e Before PRNU e After PRNU o Before DSNU e After DSNU o Before Exposure e After Exposure e Corrected File System Format fax models This items completely reformats the fax file system All fax pages fax only phonebook entries blocked fax list entries and fax log entries are overwritten 104 Chapter 2 Solve problems ENWW Product resets Restore factory settings Restoring the factory set defaults returns most of the settings to the factory defaults It will not reset the page count or tray size but it might reset the language To restore the product to the factory default settings follow these steps LCD control panel 1 Onthe product control panel press the Setup Y button 2 Open the following menus e Service e Restore Defaults 3 Press the OK button The product automatically restarts
93. it in the low voltage power supply unit might be functioning Turn the product off unplug the power cord and turn the product on If the product does not function the fuse melts or the power supply is malfunctioning replace the engine controller unit See the Repair Manual ENWW Troubleshooting processes 35 Tools for troubleshooting Component diagnostics Engine test page The product has an engine test page in the firmware that is printed by opening and closing the scanner assembly top door front door and rear door in a specific pattern Use A4 or letter size paper to print the engine test page 1 2 Make sure that paper is correctly loaded in the tray Turn off the product Lift the scanner assembly and then open the top cover the front door and the rear door Turn the product on Within 10 seconds of turning the product on close the front door rear door top cover and scanner assembly to start the internal engine test If the engine test is successful an engine test page prints The engine test page has a test pattern of horizontal lines LCD control panel tests The product includes diagnostic tests for the LCD control panel Test the LCD control panel display Use this test to verify that all of the LEDs and characters on the LCD display function correctly 1 2 4 Press the Setup 4 button Press the left arrow button and the OK button at the same time The 2ndary service menu is displayed
94. knowledgement of the message by pressing the OK button to resume or by pressing the Cancel X button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages Table 2 24 Control panel messages Control panel message 22 Scanner Error 50 X Fuser Error Turn off then on 52 Scanner Error Turn off then on 66 Chapter 2 Solve problems Description The product has experienced an internal hardware error The product has experienced an internal hardware error The product has experienced a scanner error Recommended action 1 Check all of the FFC connections 2 Verify that the scanner carriage can move along the track in the scanner assembly and that the scanner motor can rotate 3 Ifthe error persists replace the FFC cable 4 Ifthe error persists replace the scanner motor or the scanner carriage 5 Ifthe error persists replace the formatter 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 Ifa sur
95. l press the Setup A button 1 From the Home screen on the product control panel touch the Setup S button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct setting 3 Select Fax Resolution and then select the correct setting Fax quality is poor Fax is blurry or too light e Increase fax resolution when sending faxes Resolution does not affect received faxes LCD control panel Touchscreen control panel 1 On the product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup S button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct setting 3 Select Fax Resolution and then select the correct setting Ex NOTE Increasing resolution slows transmission speed e Turnonthe Error Correction setting from the control panel LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup button 2 Select Fax Setup and then select All Faxes 2 Select Service and then select Fax Service 3 Select Error Correction and then select On 3 Select Error Correction and then select On e Check the toner cartri
96. laration of conformity M176n model Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Information Technology DoC SHNGC 1203 00 rel 1 0 R amp D Shanghai Co LTD Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP Color LaserJet Pro MFP M176n Regulatory Model 2 SHNGC 1203 00 Product Options All Toner Cartridges CF350A CF351A CF352A CF353A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 A1 EN60950 1 2006 A11 2009 A1 2010 A12 2011 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2011 EMC CISPR22 2008 EN55022 2010 Class B EN 61000 3 2 2006 A1 A2 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure RoHS EN50581 2012 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC the Ecodesign Directive 2009 125 EC the RoHS Directive 2011 65 EU and carries the CE Marking Eaccordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not caus
97. let on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Ex NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 126 Appendix C Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas 03 Power consumption Power usage drops significantly while in Sleep or Auto Off mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at ENERGY STAR www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the toner cartrid
98. ls If the product does not directly pick up the call it monitors incoming calls for the fax tone or for the user to direct it to receive a fax This idle mode is also called eavesdropping This mode is active when the product is on hook but current exists in the downstream phone line because another device is off hook During eavesdropping the receive circuit is enabled but has a different gain from the current that is generated during normal fax transmissions The product does not take control of the line unless it detects a fax tone or the user causes it to connect manually This feature allows the user to make voice calls from a phone that is connected to the product without being cut off if a fax is not being received Downstream device detection The line voltage monitoring module of the silicon DAA can detect the line state as well as the downstream device It tells DSP via DIB that an active device telephone modem or answering machine is connected to the auxiliary port on the product the right side of the RJ 11 jack The DSP uses the signal to ensure that the product does not go off hook and disconnect a downstream call until it has been authorized to do so by a manual fax start or the detection of the appropriate tones Hook switch control In the silicon DAA the CODEC controls the hook switch directly The CODEC is activated when it receives commands from the DSP When the circuit is drawing DC current from the central office it i
99. matically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual Manually configure the IP address subnet mask and default gateway The control panel displays a prompt to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Show IP address Displays the product IP address Network services IPv4 Enable or disable the IPv4 and IPv6 protocols By default each protocol is enabled IPv6 Wired Menu TCP IP config Automatic Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual Manually configure the IP address subnet mask and default gateway The control panel displays a prompt to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Link Speed Automatic Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half Restore Defaults Resets all network configurations to their factory defaults ENWW Tools for troubleshooting 65 Interpret control panel messages Control panel message types Alert and warning messages appear temporarily and might require ac
100. mory chip collects a limited set of information about the usage of the product which might include the following the date when the toner cartridge was first installed the date when the toner cartridge was last used the number of pages printed using the toner cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product HP collects a sampling of the memory chips from toner cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this toner cartridge might have access to this data as well Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip 116 Appendix A Service and support ENWW End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software
101. n The following sections describe how the document feeder functions Document feeder operation Standby paper loading mode In standby mode the stopper will be lowered to prevent the user from inserting the original document too far When a document is inserted correctly the CIS will detect its presence by the Flag_document status The standard operation of the document feeder consists of the pick and feed steps Pick When it receives a copy or scan command the SSA motor engages the gear train to release the stopper The first roller called the pre pick roller moves the top few sheets forward into the document feeder The next roller is the pickup roller This roller contacts the document feeder separation pad which separates multiple pages into single sheets Feed The single sheet continues through the path Along the way the TOF sensor which is a set distance from the document feeder glass detects the sheet This alerts the scanner to start when the page reaches the glass The scanner acquires the image one raster line at a time until it detects the end of the page The page is then ejected The pick and feed steps are repeated as long as no paper is detected by the TOF sensor The document feeder will not function when the document feeder cover is open The paper path is incomplete if the document feeder cover is lifted from the glass Document feeder paper path and document feeder sensors ENWW Figure 1 19 Document feede
102. n Specifies the number of copies Specifies the size of the copy Specifies the contrast of the copy Specifies the type of content in the original document so the copy is the best match for the original Specifies the paper size NOTE The default paper size setting is determined by the choice of location during the initial product setup Tools for troubleshooting 57 Table 2 15 Copy Menu touchscreen control panel continued Menuitem Sub menu item Description Collation On Specifies whether to collate copy jobs Off Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Background Removal Color Balance Set as New Defaults Saves any changes made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu 58 Chapter 2 Solve problems ENWW LCD control panel Setup menu To open this menu press the Setup 4 button The following sub menus are available e HP Web Services e Copy Setup e IDCopy e Reports e Self Diagnostics e System Setup e Service e Network Setup HP Web Services menu Table 2 16 HP Web Services menu LCD control panel Menu item Display E mail Address Info Sheet ePrint On Off Remove Services Description If Web Services is enabled this option displays the product ePrint email address If Web Services is enabled this option prints the HP ePrint mobile printing report Use this report to setup
103. n The product displays a prompt for the system password Prints the received faxes stored in available memory This item is available only if the Allow Fax Reprint feature is turned on in the Fax Setup menu ENWW Copy Menu ENWW Table 2 14 Fax Menu touchscreen control panel continued Menu item Phone Book Setup Change Defaults Sub menu item Forward Fax Polling Receive Individual Setup Delete Entry Delete All Entries Print Report Now Fax Setup Utility Sub menu item On Off Description Sets product to send all received faxes to another fax machine Allows the product to call another fax machine that has polling send enabled Edits the fax phone book speed dial entries Deletes a specific phone book entry Deletes all entries in the phone book Prints a list of all the individual dial entries in the phone book Opens the Fax Setup menu To open this menu touch the Copy button on the Home screen and then touch the Settings button In the following table items that have an asterisk indicate the factory default setting Table 2 15 Copy Menu touchscreen control panel Menu item Number of Copies Reduce Enlarge Lighter Darker Optimize Paper Sub menu item Original 100 A4 to Letter 94 Letter to A4 97 Full Page 91 Fit to Page 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 400 Draft Mixed Text Picture Letter Legal Ad Descriptio
104. nanocnncnananancnnnnnnnss 103 PYOGUCE ROSES An 105 Restore factory settings s ccvicssivesessicccesvenssssicecessceoesucsenevecdsaencadesoneddesescvscdevecsssderssasudvevven 105 NVRAM IMIA ZA ON yeee N EA EEE ads 105 Sole ax Proble MS nannaa a A A a a E a E A rein meas 106 Check the hardware Set re een delete a 106 viii ENWW Faxes are sending slowly soceecsncnssanceiiacsnreseneusnnceneceuieesnecess snmscseacayueceiueraneeieneueancoreemennenmeaces 107 Fax quality iS DOOI PRE EE O nn A 108 Fax cuts off or prints on TWO PAGES ccccsessssssssssssssssssssssssscsssssccseccecccsccsscsceeeeeeeaeeeeeseeeeeeseeeeas 109 A Un 8 O 110 App ndix A SOV VICE and SUD cria 111 Hewlett Packard limited warranty statement oooonnnnnnnnncncnnninnccnnnnnnnnonaconnnononononananncnnnnonnnanonononnnnnnnaccnnncnnos 112 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement ccccccommm 113 HP policy on non HP supplies sai 114 HP anticounterfeit A e o 115 Data Stored on the toner cartridge cccscccesssssssssssececccceecccceceeecccsssssessescsceeeececesececececeeeeeecesesecsseseeeeeeseeeecs 116 End User License Agreement rocosas 117 CSL A A 119 Customer self repair warranty service cece cccccccccccccccccccscssssssssccessecsceccseecceccassccssccssssssecesecesececeeeeesscccsssesees 120 CUStomer O e a a E A uadueedudstwntechessadonauavessauneucessuoseied 121 Appendix B Product specif
105. ncncncncncnonanananananananananananannanananaaanananaranaan nn cnn conos 130 ENWW Electronic hardware TENCIA ida 130 Chemical SuUDStINC ES antaras 130 Material Safety Data Sheet MSDS oonooncconnnococonaconocccnnanononccnonanonccononananononanona cnc nnannac cnc nnanocccccnnnnos 130 FORMOFS Ito MacOS a R a a a EE A N 130 Declaration of conformity M176n model oooocnnnccccnnnononccanononananonononnnonononanononononanonononannnnnorananananonnnnnnnnnnns 131 Declaration of conformity M177fw model oooooccnnnncccconnnonancnonononancnononnnnonononannnonononancnonanannnnnncnnnancnnnananannnnnns 133 Sarety Statements serana ai 135 LAS ONS AU OU PRO e a EA S 135 Canadian DOC r gulations sisi nes a a a a nn 135 VCCIStatement a ur 135 POW OCF cor UCSI ai 135 Power cord statement Mapa a a tds A ee ne 135 M Statemient Korea ci ana 136 Laser statement for Finland ir ida 136 GS Statement G Many table ee OA 137 Substances Table China ass es n 137 Restriction on Hazardous Substances statement Turkey ressens 137 Restriction on Hazardous Substances statement Ukraine oocnocononccnononnonnnnnnnonnonononnononoos 137 Eurasian Conformity Belarus Kazakhstan Russia ooccccnnococcnonononanacononcnnnananncnnaconancnoncnos 138 Additional statements for telecom fax products cccccnnnuuaccconononananacononancnanonononannnaccnnononannnnconccnnnannnnncncnnns 139 EU Statement for Telecom O
106. nd remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications Frequent or recur
107. ne NAND Flash memory The Smart Install CD image 150 is stored in the NAND Flash non volatile memory This memory can be reprogrammed through the firmware Chapter 1 Theory of operation ENWW Firmware The product has 128 MB of DDR 2 SDRAM which is used for run time firmware imaging and print scan and copy job information during printing Memory use The product has a 16 KB EEPROM and 16 MB of SPI NOR Flash Memory which is used for product configuration information and print driver firmware PJL overview The print job language PJL is an integral part of configuration in addition to the standard print command language PCL With standard cabling the product can use PJL to perform a variety of functions such as these e Two way communication with the host computer through a network connection or a USB connection The product can inform the host about such things as the control panel settings and the control panel settings can be changed from the host e Dynamic 1 0 switching The product uses this switching to be configured with a host on each 1 0 The product can receive data from more than one 1 0 simultaneously until the 1 0 buffer is full This can occur even when the product is offline e Context sensitive switching The product can automatically recognize the personality PS or PCL of each job and configure itself to serve that personality e Isolation of print environment settings from one print job to the next
108. ne is on and ready Check that the fax number is correct Check for a dial tone on the phone line by pressing the Start Fax NE button on LCD control panels or by touching the Fax button on touchscreen control panels Make sure that the phone line is working by disconnecting the product connecting a telephone to the phone line and making a voice call Connect the product phone cord to a jack for another phone line and then try sending the fax again Try a different phone cord If the error persists replace the fax PCA Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory Print all received faxes or wait until all pending faxes are sent Ask the sender to send the fax again Cancel all fax jobs or clear the faxes from memory ENWW Table 2 24 Control panel messages continued Control panel message Fax recv error Fax Send error ENWW Description An error occurred while trying to receive a fax An error occurred while trying to send a fax Recommended action Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by pressing the Start Fax 8 button on LCD control panels or by touching the Fax button on touchscreen control panels Check that the telephone cord is securely connected
109. ne test Pa Crs sn ati dette ae bee tes daiens de di nen eee ects 36 ECD controlen anestesia etes 36 Touchscreen control panel tests iia nl miam ent 36 DOS AS ee es ee 2 38 Plug ack locations omar ata PS and aia 38 LOCATIONS OF COMME Si A E A N 39 Locations of major components cccccccccccnnncnnnnnnnnnnnnnnananananananannnn conc ncnncnncccnnncnnncnnnnnons 41 General timing Art Rd eto oaias 43 General clrcut dada Re Rte 44 Internal print quality test pages sisi as 45 CLEAN the paper Dalias ada ds 45 Print Configuration PATO sssaaa ne T AA 45 Print quality troubleshooting tools cccsccsssssssssessececccceecccssssssssceseeeeeccceeeeeeeccsssssessceeeeeeeeees 46 Repetitive image defects Uli 46 Calibratethe produ tt nt a a a a a in 47 CONTOLDaANCUNENU CPP E E 48 Touchstr en control DNP lus 48 setup MENU a Di restes cie le a reader 48 FIX MENU Assane E E E 55 CODY MEMU Sear SA A tie 57 LED COnNtrolpane kaananira aia 59 SCUDO IMU na A 59 Interpret controlepanelmess ade aida ade 66 Control panel message types ia 66 Contr ol panel IMESSAGOS rd iia a do tasses der te 66 AS PP N O a 73 Sole paper feed or jam PODEMOS ai AAA a er 73 The product does not pick UP paper ccccccnnnnnnocccnnnononinoninonocononanoninaninoconnnncnnnananaccnononon 73 The product picks up multiple sheets of paper rss 73 Frequent or recurring paper JAMS cccesscccccseseccccssssecceccesccceccessecccecesecccecsse
110. nerated to be sent by the computer or received from a fax machine to be printed The product stores all fax pages in flash memory automatically After these pages are written into flash memory they are stored until the pages are sent to another fax machine printed on the product transmitted to the computer or erased by the user ENWW Fax functions and operation 29 These pages are stored in flash memory which is the nonvolatile memory that can be repeatedly read from written to and erased The product has 8 MB of flash memory of which 7 5 MB is available for fax storage The remaining 0 5 MB is used for the file system and reclamation Adding RAM does not affect the fax page storage because the product does not use RAM for storing fax pages Stored fax pages The user can reprint stored fax receive pages in case of errors For a fax send the product will resend the fax in case of errors The product will resend stored fax pages after a busy signal communication error no answer or power failure Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses its data when power is lost while short term RAM loses its data about 60 minutes after power failure Flash memory maintains its data for years without any applied power Advantages of flash memory storage Fax pages that are stored in flash memory are persistent They are not lost as a result of a power failure no matter how long the power
111. ng or curl Excessive curl Jamming damage to product Problems with feeding Print is skewed crooked More than one sheet feeds at one time The product does not pull paper from the input tray Cause The paper is too moist too rough too heavy or too smooth is embossed or from a faulty paper lot The paper has been stored incorrectly The paper has variability from one side to the other The paper is too moist has the wrong grain direction or is of short grain construction The paper varies from side to side The paper has cutouts or perforations The paper has ragged edges The paper varies from side to side The paper is too moist too rough too heavy or too smooth has the wrong grain direction is of short grain construction or it is embossed or from a faulty paper lot The paper guides might be incorrectly adjusted The paper tray might be overloaded The paper might be wrinkled folded or damaged The product might be in manual feed mode The pickup roller might be dirty or damaged The paper length adjustment control in the input tray is set at a length that is greater than the paper size Solution Try another kind of paper between 100 and 250 Sheffield with 4 to 6 moisture content Store paper flat in its moisture proof wrapping Turn the paper over Use long grain paper Turn the paper over Use paper that is free of cutouts or perforations Use high q
112. nia is 16 Step 6 Separation from the drum rss 17 SAS E e o oo ER IS 17 ENWW A 17 Drum cleaning stage riada 18 Step 8 Drum cleaning ccccccccccnnnnnnnnnnnanannnnnnnnnnonononononanonanananacanonananonononnnnos 18 ITB CLEANING mechanism iso 18 Pickup feed and delivery system uu ecccccccessscsssssssssssssssssssssssssssssssssssssssesesssseseesssseseseseesesesseeeeeees 20 Photo sensors and switches sccecccccscastaconnnsceseotedunndsnesnanenuesanedseicsuansunacndedeussnunsentteetausdesencdoedieaautsaveesies 21 VANE ADULTA asiatico E E E E A aeenecoscen 22 Jam detecto cr cciacyssinniteea viiensoensiacateyanewansecracwenesdostvciesusenedectscquecesaasatcvenoeesesa canvepaueeaecnensueanneguvaneausieeanceess 22 E DR LE SS AA e o 23 a A E E OE e 23 Scanner power on sequence Of events cccccccecccccccccccccceccccccsssssssssssscscsscececececceseseeesees 23 Copy or scan to computer sequence of events 24 Document feeder functions and operation occcccccccnnnnncnnnncncncnonononinonananananonananannnnnnnnonnononnnnnnnnnncnncnnnnnononananannos 25 Document feeder Operation ccc ccccccccccccecccccccccccccccccccsccessceeccssscsssssssssssssssscsssccsssesceseeeseceeeees 25 Document feeder paper path and document feeder sensors ss 25 Document feeder jam detection isis iia ea 26 Fax functions and operation cin ati 21 Computer and network security features ccccccccccccccncncncnnnnnnnnnanananananananananananannnnan
113. nsed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail ENWW End User License Agreement 117 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary re
114. nt feeder 25 26 form sensor document feeder 26 location of photo 21 paper present sensor document feeder 26 trailing edge detection document feeder 26 separation step image formation 17 sequence of operations 3 Service menu LCD control panel 64 touchscreen control panel 54 Setup menu LCD control panel 59 touchscreen control panel 48 size specifications product 124 skewed pages 83 87 Sleep mode 4 smeared toner troubleshooting 85 software software license agreement 117 solenoids location 21 solving direct connect problems 98 feeding problems 83 skewed pages 83 specifications electrical and acoustic 124 physical 124 specks troubleshooting 84 spots troubleshooting 84 standby period 3 ENWW STBY standby period 3 storing fax pages in flash memory 29 streaks troubleshooting 85 supplies counterfeit 115 non HP 114 recycling 127 support online 121 switches location 21 synchronousDRAM dynamic memory 5 System Setup menu LCD control panel 61 touchscreen control panel 52 systems engine control 6 formatter control 4 T technical support online 121 tests LCD control panel 36 touchscreen control panel 37 text troubleshooting 86 TIP operations 27 tips iii toner loose troubleshooting 85 scatter troubleshooting 87 smeared troubleshooting 85 specks troubleshooting 84 toner cartridges image formation system 11 memory chips 116 non HP 114 recycling 127 warranty 113 touchscreen control panel 5
115. ntrol panal veias ste aie 54 Network Setup menu LCD control panel ccccnnnnuuuncncnononanancncnononanannnonononannncccncnonnnnnnonocononcnancnncanonancn cons 55 Controlep nemesis 66 Solve paper handling problems ccccccccccccccccccceccccssssssseseeseseeeeeeseeeececeeeeeeeescessssesscsssssesseseeseeeeeeeceseeeees 83 General print quality issues saciar iii 84 Color image defects a ee eR dr cr ne ee 88 Copy print quality problems ss sss csnsnessesssnsscnssaacyeicvesseasassonsdinnessunteabieetanssaeesdaenedesuedsnudedsuedupendubssddensannasabdaneniecedees 93 e QUAI A II An eo Seat 0 ss dent te ae ie de 94 xiii Table 2 30 SolV pertormance problems en A tin tie Me ee 97 Table 2 31 Secondary Service MENU ne A tan ee riunts 103 Table B 1 Physical Specifications mine E Te Ne T2 ir 124 Table B 2 Product dimensions with document feeder opened u 2 ccccccesesssccccccccecccccccececccscccssssssssssccsscecececeeseeeess 124 Table B 3 Operating environment specifications occcnuuuuuuununannnnananananananananananananananano nono noncnncnnccncnononononcncnnoncncncncnnnnnnss 124 XIV ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6
116. ollowing menus e System Setup e Print Quality e Calibrate Color 3 Select the Calibrate Now option and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e System Setup e Print Quality e Color Calibration 3 Select the Calibrate now option and then press the OK button ENWW Tools for troubleshooting 47 Control panel menus Touchscreen control panel Setup menu To open this menu press the Setup 3 amp button The following sub menus are available e HP Web Services 8 Reports e Self Diagnostics Fax Setup e System Setup e Service e Network Setup HP Web Services menu Ex NOTE This menu is also available by touching the Web Services Ez icon on the Home screen Table 2 7 HP Web Services menu touchscreen control panel Menu item Description Enable Web Services If no wired or wireless network connection is available or if Web Services is disabled use Enable Web Services to set up Web Services on the product NOTE The product must be connected to a network to enable HP Web Services Display E mail Address If Web Services is enabled this option displays the product ePrint email address Print Information Sheet If Web Services is enabled this option prints the HP ePrint mobile printing report Use this report to setup ePrint in ePrint Center Turn ePrint On Off If Web Services is enabled use thi
117. om the Home screen on the product control panel touch the Setup button 2 Touch the Reports menu 3 Touch the Menu Structure button 4 Touch the OK button to print the report ENWW Menu map 33 Troubleshooting processes Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem or problems Table 2 1 Determine the problem source General topic Questions Environment o Is the product installed on a solid level surface 1 e s the power supply voltage within 10 volts of the specified power source e s the power supply plug inserted in the product and the outlet e Is the operating environment within the specified parameters e Is the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the imaging drum Is the product exposed to direct sunlight Paper e Does the customer use only supported paper e isthe paper in good condition no curls folds or distortion e Is the paper stored correctly and within environmental limits Input tray Is the amount of paper in the tray within specifications a Is the paper correctly placed in the tray e Are the paper guides aligned with the stack Supplies e Are
118. on portions of the drum surface An electrostatic latent image is formed where the negative charge was neutralized Figure 1 9 Laser beam exposure Laser beam Photosensitive drum 14 Chapter1 Theory of operation ENWW Developing stage The developing cylinder comes in contact with the photosensitive drum and deposits toner on the electrostatic latent image Step 3 Development The toner acquires a negative charge as a result of the friction from the developing cylinder rotating against the developing blade When the negatively charged toner comes in contact with the drum it adheres to the electrostatic latent image When the toner is on the drum the image becomes visible Figure 1 10 Development Developing roller Developing bias Photosensitive drum ENWW Image formation system 15 Transfer stage Step 4 Primary transfer The toner image on the photosensitive drum is transferred to the ITB The DC positive bias is applied to the primary transfer pad The negatively charged toner transfers to the ITB from the drum surface Figure 1 11 Primary transfer Photosensitive drum o T1 brush T1 ITB cleaning brush bias Step 5 Secondary transfer The toner image on the ITB is transferred to the paper The DC positive bias is applied to the secondary transfer roller As the paper passes between the secondary transfer roller and the ITB the toner image is transferre
119. onsistently curled this option sets the product to a mode that reduces curl Off USB speed High Sets the USB speed for the USB connection to the computer For the product to actually operate at high speed it must have high Full speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item does not reflect the current operating speed of the product Archive Print Off When printing pages that will be stored for along time this option sets the product to a mode that reduces toner smearing On and dusting Smart Install On Enable or disable the HP Smart Install feature on the product Off Signature Check Cancel if Invalid Validates HP firmware downloads Prompt if Invalid Network Setup menu In the following table items that have an asterisk indicate the factory default setting Table 2 23 Network Setup menu LCD control panel Menu item Sub menu item Sub menu item Description Wireless Menu Wireless Direct Manage the product s wireless direct settings Wireless Radio Enables or disables the wireless radio feature Network Test Tests the wireless network and prints a report with the results WPS Setup Choose the method of connecting to the router either push button or PIN 64 Chapter 2 Solve problems ENWW Table 2 23 Network Setup menu LCD control panel continued Menuitem Sub menu item Sub menu item Description TCP IP config Automatic Automatic The product auto
120. ositifs a la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas cinq The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A Vietnam Telecom wired wireless marking for ICTQC Type approved products O Q A ID O O ma ENWW Additional statements for telecom fax products 141 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation A CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device A CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement
121. otential for harmful interference to co channel mobile satellite systems High power radar is allocated as the primary user of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage to this device Exposure to Radio Frequency Radiation Canada A WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation 142 Appendix C Regulatory information ENWW To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For
122. outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia CVLLeCTBYIOT onpene eHHbIe OrpaHugeHma NO HCNONbL30BAHHH 6ecnpoBoHbIx ceTen cTaHAapta 802 11 b g c pa6bouen YactoTon 2 4 Tu AaHHoe o6opyaoBaHne MOXET UCNONb30BaTbCA BHYTPM NOMELLLEHHU c ncnonb3oBaHnem ANana3z0Ha YacToT 2400 2483 5 Mu KaHanbi 1 13 Npn ucnonb30BaHun BHYTPH noMeLLieHU MakKcuManbHaa 3MeKTUBHAA U3OTPONHO U3NYUAEMAA MOLUHOCTE IMMM aonxHa COCTABNATb He 6onee 100mBT Mexico statement Aviso para los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora ENWW Additional statements for wireless products 143 Taiwan stat
123. ow each of the following colors in sequence white black red green and blue 1 2 3 4 Press the Setup y button Press the left arrow button and the Cancel X button at the same time The 2ndary service menu is displayed Open the Display test menu Press OK to continue to the next color Test the touchscreen control panel buttons ENWW Use this test to verify that all of the buttons on the touchscreen control panel function correctly 1 2 Press the Setup y button Press the left arrow q button and the Cancel X button at the same time The 2ndary service menu is displayed Open the Button test menu Press the indicated button to continue to the next step in the test Tools for troubleshooting 37 Diagrams Plug jack locations Figure 2 1 Plug jack locations _ C my oO Table 2 2 Plug jack locations 1 Hi Speed USB 2 0 2 Ethernet port 3 Power connection 4 Slot for cable type security lock 5 Fax line in port for attaching the fax phone line to the product 6 Telephone line out port for attaching an extension phone answering machine or other devices 38 Chapter2 Solve problems ENWW Locations of connectors Figure 2 2 Locations of connectors f J128 D J103 J130 J107 J119 J10
124. panel 5 buttontest 104 display test 103 104 message types 66 messages troubleshooting 66 test LCD display 36 test touchscreen display 37 controls hook switch control 29 conventions document iii Copy menu touchscreen control panel 57 Copy Setup menu LCD control panel 59 copying quality troubleshooting 93 sequence of events 24 counterfeit supplies 115 creases troubleshooting 87 crooked pages 83 87 curled paper 86 current control fax line 29 customer support online 121 D dark copying 93 data path fax 28 DC controller circuit diagram 7 components 7 engine control system 6 DC voltages 8 default settings restore 105 defaults NVRAM initialization 105 delivery delay jam input tray 22 delivery stationary jam inputtray 22 delivery system 20 developing stage 15 development step image formation 15 device downstream detection fax 29 diagnostics menu LCD control panel 61 touchscreen control panel 49 dialing pulse 29 display test on LCD control panel 36 test on touchscreen control panel 37 disposal end of life 129 document conventions iii document feeder functions 25 Index 145 operations 25 paper path 25 sensors 25 document feeder jam detection detection operations 26 document feeder jam 26 long document jam 26 stalljam 26 trailing edge detection 26 door open jam input tray 22 dots troubleshooting 84 downstream device detection fax 29 DRAM dynamic memory 5 drum cleaning image formation ope
125. patibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US ENWW This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQHHTXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs Additional statements for telecom fax products 139 If this equipment causes harm to the telephone network the telephone company will notify yo
126. peration aria 139 New Zealand Telecom Statements a 139 Additional FCC statement for telecom products US ss 139 Telephone Consumer Protection Act US oi ccc ecscccsssccssccssssccsecsssscssecssssscesssssessessescsscessseeeaes 140 Industry Canada CS 03 requirements ic 140 Vietnam Telecom wired wireless marking for ICTQC Type approved products oooonccconoono 141 Additional statements for wireless products ccccccsssessssssscccscccccecceccccscccseccseccsssssscsssccsccesecesssceeeuccssseesees 142 FCC compliance statement United States ooooonncnnnccnnnnnnncnnnononononananonnconananinancnnncnnanananinonenss 142 AUS pe LUS RS LES LOIR RS E 142 BraZilANATEL Statement ad doors ici 142 Canadian statements onsec niea ii 142 Products with 5 GHz Operation Industry of Canada rss 142 Exposure to Radio Frequency Radiation Canada o cccncnccconnnnonaccnonananananonananananononanancnnnnnnns 142 European Union regulatory notices nes ns nan At nn nm ef meta ce 143 NOTES TOUS EIRE ias 143 NOTICE TOP USSR OSSI tte caine da ti n 143 MEXICO Statement o tds da 143 TalWan Statementansconsrias iones 144 KOrean state dd 144 Vietnam Telecom wired wireless marking for ICTQC Type approved products ooconcccccnnnnnc 141 ENWW ENWW Xi xii ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 2 7 Table 2 8 Table 2 9 Tabl
127. power supply is defective no primary charging bias or developing bias output The secondary transfer roller is deformed or has deteriorated The developing roller is deformed or has deteriorated The primary charging roller or photosensitive drum is deformed or has deteriorated The fuser film is deformed or has deteriorated The high voltage power supply is defective no transfer bias output Solution Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the corresponding assembly Replace the fuser delivery assembly Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the corresponding assembly Replace the ITB o Clean the contacts of the product and developing cartridge e Verify that black conductive grease is applied to the contact If the contacts are not greased apply grease to the contacts e Replace the developing cartridge e If the problem persists replace the product Replace the developing cartridge of the color that matches the defect Replace the high voltage power supply Replace the secondary transfer roller Replace the developing cartridge of the color that matches the defect Replace the image drum cartridge Replace the fuser delivery assembly Replace the ECU ENWW ENWW Table 2 27 Color image defects continued Problem
128. py Setup menu 59 HP Web Services menu 59 ID Copy menu 60 Network Setup menu 64 Reports menu 60 Self Diagnostics menu 61 Service menu 64 Setup menu 59 System Setup menu 61 LEDM low end data model 5 LEDs test on touchscreen control panel 37 license software 117 light copying 93 light print troubleshooting 84 lightness faded print troubleshooting 84 line current control fax 29 lines troubleshooting 85 copies 93 printed pages 85 scans 94 location setting 103 135 136 ENWW loose toner troubleshooting 85 low end data model LEDM 5 low voltage power supply LVPS diagram 8 LSTR last rotation period 3 LVPS low voltage power supply diagram 8 M main motor components controlled 12 material restrictions 129 Material Safety Data Sheet MSDS 130 mechanical carriage drive 23 media document feeder feeding operations 25 memory flash fax 30 NVRAM initialization 105 RAM 4 memory chip toner cartridge description 116 menu map printing 33 menus 2ndary service 103 mercury free product 129 messages control panel 66 motors components controlled 12 N network configuring touchscreen control panel 55 configuring for LCD control panel 64 Network Setup menu LCD control panel 64 touchscreen control panel 55 networks security features 27 non HP supplies 114 notes iii NVRAM initialization 105 0 off hook 29 on hook 29 online support 121 operations document feeder 25 engine controlsys
129. r cartridge limited warranty statement 113 HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured Ex NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will chargeits standard time and materials charges to service the product for the particular failure or damage 114 Appendix Service and support ENWW HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging ENWW HP anticounterfeit Web site 115 Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product In addition this me
130. r paper path and document feeder sensors Esta a me ae Table 1 3 Document feeder sensors Item Description 1 TOF BOF sensor 2 Flag_document part The CIS will detect the presence of the paper from the flag_document callout 2 status The document feeder has one sensor that detects paper If paper is in the document feeder the TOF sensor callout 1 detects the top and bottom edges of the document The TOF sensor detects media moving through the document feeder If a jam is detected the document feeder immediately stops the paper from feeding anda jam message is displayed on the control panel display Document feeder functions and operation 25 Document feeder jam detection The document feeder has one sensor that detects paper The TOF sensor detects media moving through the document feeder If a jam is detected the document feeder immediately stops the paper feeding and a jam message appears on the control panel display A jam can be detected under any of the following conditions e Document feeder jam When documents are detected in the document feeder input tray and a command to copy scan or fax is received the scan module travels to the left side of the scan assembly and stops beneath the document feeder scanner glass The document feeder then attempts three times or for about ten seconds to advance the paper to the TOF sensor If the paper does not advance the scan module travels back to the home position on th
131. r the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary Solve wireless network problems e Wireless connectivity checklist e The product does not print after the wireless configuration completes e The product does not print and the computer has a third party firewall installed e The wireless connection does not work after moving the wireless router or product e Cannot connect more computers to the wireless product e The wireless product loses communication when connected to a VPN amp The network does not appear in the wireless networks list ENWW Solve connectivity problems 99 The wireless network is not functioning Perform a wireless network diagnostic tes
132. ranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate ina country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 112 AppendixA Service and support ENWW HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement This HP produc
133. rations 18 drums image formation operations 14 dynamic memory DRAM 5 E electrical components 7 electrical specifications 124 electrical system scanner 23 electronic hardware recycling 130 end of life disposal 129 engine controlsystem 6 engine test page 36 environmental stewardship program 127 error messages control panel 66 document feeder paper jams 26 Eurasian conformity 138 F factory defaults restoring NVRAM initialization 105 faded print 84 fax billing metering tone filters 29 card 27 datapath 28 downstream current detection 29 errormessages 6 7 flash memory storage 30 functions 27 146 Index hook state 28 hook switch control 29 line current control 29 operations 27 page storage 29 30 PSTN operations 27 pulse dialing 29 ring detect 29 safety isolation 28 safety protection circuitry 28 subsystem 27 fax card CODEC 27 DSP 27 fax subsystem 27 hook switch control 29 pulse dialing 29 regional versions 27 ring detect 29 Fax menu touchscreen control panel 55 fax security security features computer 27 security features network 27 Fax Setup menu touchscreen control panel 49 fax subsystem fax card 27 operations 27 fax troubleshooting hardware setup 106 feed system product 20 feed system document feeder 25 feeding problems solving 83 Finnish laser safety statement 136 flash memory fax 30 formatter control system 4 fraud Web site 115 fuser control 10 fuser motor
134. red at 300 ppi for copies and is user selectable for scans to the computer Each pixel is represented by 8 bits for each of the three colors 256 levels for each color for a total of 24 bits per pixel 24 bit color Electrical system Scanner power on sequence of events ENWW When the product is turned on it performs the following tests Wall find The scan carriage moves slowly to the left while watching an encoder on the carriage motor to determine when the carriage has found the left side wall or stop This enables the product to identify the document origin position of the original If the document origin cannot be located a default position is used instead Home find The scan carriage uses the optical scanner to find physical reference features that relate to the document origin at the left side of the image glass This process ensures accurate location of the first document pixels so that the user documents will have an accurate placement of the image on scans and copies If the reference feature is not found it uses a default value Calibration This test also known as scanner color calibration enables the product to identify the black and white on every pixel in the CIS Calibration occurs in two major processes a broad analog adjustment of all pixels to bring them into the target output range and a pixel by pixel adjustment digital to fine tune the actual black and white response The calibration process occurs under the
135. rent paper such as high quality paper that is intended for laser printers In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page If the defect occurs later in a print job turn the product off for 10 minutes and then turn on the product to restart the print job Solve image quality problems 87 88 Color image defects Table 2 27 Color image defects Problem Print is light or faded in a particular a EI Image is too dark Page is blank o The page is all black or a solid color Chapter 2 Solve problems Cause A poor contact exists in the developing bias contacts of the developing cartridge The density ITB TOP sensor is defective The high voltage power supply is defective no developing bias output Poor contact exists in the primary charging bias of the imaging drum Solution e Ifdirty clean the contacts of the product and toner cartridge reapply black conductive grease e Check the contacts for damage Replace any deformed or damaged parts e Verify that black conductive grease is applied to the contact If the contacts are not greased apply grease to the contacts e Repl
136. ring paper jams ENWW Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 If paper has jammed in the product clear the jam and then print a configuration page to test the product Check that the tray is configured for the correct paper size and type on the product control panel Adjust paper settings if necessary Clearjams 73 Turn the product off wait 30 seconds and then turn it on again Print a cleaning page to remove excess toner from inside the product a From the Home screen on the product control panel touch the Setup 4 button b Touch the Service menu c Touch the Cleaning Page button d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Print a configuration page to test the product a From the Home screen on the product control panel touch the Setup button b Touch the Reports menu c Touch the Configuration Report button If none of these steps resolves the problem the product might need service Contact HP customer support Prevent paper jams To reduce the number of paper jams try these solutions 1
137. roduct directly to a computer check the USB cable Verify that the USB cable is connected to the computer and to the product Verify that the USB cable is not longer than 2 m 6 5 ft Replace the cable if necessary Verify that the USB cable is working correctly by connecting it to another product Connect the cable to another port on the computer Replace the cable if necessary Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page e Poor physical connection e The computer is using the incorrect IP address for the product e The computer is unable to communicate with the product e The product is using incorrect link and duplex settings for the network e New software programs might be causing compatibility problems e The computer or workstation might be set up incorrectly e The product is disabled or other network settings are incorrect Ex NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 cA 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at
138. s considered off hook When no DC current flows the state is considered on hook Ring detect Ring detect is performed by the line voltage monitoring module of the silicon DAA and is a combination of voltage levels and cadence time on and time off Both must be present to detect a valid ring The CODEC works with DSP as well as the firmware to determine if an incoming signal is an answerable ring Line current control The DC current from the CO needs to have a path to flow from TIP to RING The DC impedance emulation line modulator and DC terminations modules in the silicon DAA act as a DC holding circuit and works with the firmware to achieve the voltage current characteristic between TIP and RING The impedance the current voltage characteristic changes corresponding to certain special events such as pulse dialing or when the product goes on hook Billing metering tone filters Switzerland and Germany provide high frequency AC signals on the phone line in order to bill customers A filter in a special fax cable for certain countries regions can filter these signals Because these billing signals are not used in the U S these filters are not present in the U S fax cable To obtain a special fax cable contact the local telephone service provider Fax page storage in flash memory Fax pages are the electronic images of the document page They can be created in any of three ways scanned to be sent to another fax machine ge
139. s option to turn the ePrint function on or off Turn Apps On Off If Web Services is enabled use this option to turn apps on or off Remove Web Services If Web Services is enabled use this option to disable Web Services and remove the ePrint address Proxy Settings The Proxy Settings sub menu includes the following Proxy Server Proxy Port o User Name e Password 48 Chapter 2 Solve problems ENWW Reports menu Table 2 8 Reports menu touchscreen control panel Menuitem Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control panel menu layout map Configuration Prints a list of the product settings Supplies Status Prints the toner cartridge status and includes the following information e Approximate pages remaining e Supply level e Serial number e Pages printed with this supply o Firstinstall date e Last used date Usage Page Displays the number of pages printed by the product Print Quality Report Prints a page that helps solve problems with print quality Self Diagnostics menu Table 2 9 Self Diagnostics menu touchscreen control panel Menu item Description Run Network Test The network test provides information on the following Diagnostics summary e Troubleshooting e Configuration summary Run Fax Test Tests the product fax capabilities Fax Setup menu In the following table items that have an asterisk indicate the factory default setting
140. striction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP ORITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdic
141. sure that the router or product connects to the same network that your computer connects to 2 Print a configuration page 3 Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure that the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure that the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network 3
142. t Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere wit
143. t 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COEN TSABMRHSECH COMB R ICHAT SCLESBMELTHETA COREA SOF FLED A LB ERILRELT RENSE E ERE Ecce ET MIRAR ICE T ELCEJRLIELTFEL VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan wmd ASA BRAKES RSL ERRENTERIA HHO san CIERRE EA
144. t function of the fax card is the safety isolation between the high voltage transient prone environment of the telephone network TNV telephone network voltage and the low voltage analog and digital circuitry of the formatter SELV secondary extra low voltage This safety isolation provides both customer safety and product reliability in the telecom environment Any signals that cross the isolation barrier do so magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Safety protection circuitry In addition to the safety barrier the fax card protects against over voltage and over current events Telephone over voltage events can be either differential mode or common mode The event can be transient in nature a lightning induced surge or ESD or continuous a power line crossed with a phone line The fax card protection circuitry provides margin against combinations of over voltage and over current events Common mode protection is provided by the selection of high voltage barrier critical components transformer and relay The safety barrier of the fax card PCB traces and the clearance between the fax card and surrounding components also contribute to common mode protection A voltage suppressor a crowbar type SIDACTOR provides differential protection This product becomes low impedance at approximately 300 V differential and crowbars to a low voltage A series thermal switch works in conjunction
145. t is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet tone
146. tatement Ukraine 06nanHaHHa BiAnOBinaE Bumoram TexHi4HOro pernaMeHTy UOO 06MeEXEHHA BUKODUCTAHHA DeAKUX Hebe3neyHuX PE4OBHH B ENeKTPUYHOMY Ta eENeKTPOHHOMY O6NALHAHH 3aTBep A KeHoro NOCTAHOBOH KabiHety MiHictpiB YKpainu Big 3 rpya4a 2008 N 1057 ENWW Safety statements 137 Eurasian Conformity Belarus Kazakhstan Russia yl NpousBogutenb Hewlett Packard Company 3000 Hanover Street Palo Alto California 94304 CLUA n peAcTaBUuTenb npoON3BOAMTEJNA e Poccua 3AO XbioneTr lakkapa A O 125171 Poccua MockBa JleHunHrpaackoe wocce 16A cTp 3 Ten pakc 7 495 797 35 00 7 495 287 89 05 e Benapycb NOOO Xb1oneTr flakkapa ben 220030 benapycb r Munck yn VHTepHaunoHasibHas 36 1 onc 722 723 ten 375 17 392 28 18 cbakc 375 17 392 28 21 Kazakcran KLUC Xbronett Nakkapazi K Ka3akcraH nmaTbI K BOCTAHAbIK aVAAHbI Tumups3es K Ci 28B Ten pakc 7 727 355 35 50 7 727 355 35 51 138 Appendix C Regulatory information ENWW Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manufacturer in another section of this m
147. te plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting Connect the power cable to an outlet and then press the power button to turn the product on Clean the product 95 Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Liftthe document feeder input tray 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder input tray 96 Chapter 2 Solve problems ENWW Solve performance problems ENWW Table 2 30 Solve performance problems Problem Pages print but are totally blank Pages print very slowly Pages did not
148. te the factory default setting Table 2 21 System Setup menu LCD control panel Menu item Sub menu item Sub menu item Sub menu item Description Language Lists available Sets the language in which the control control panel panel displays messages and product display languages reports Paper setup Def paper size Letter Sets the default paper size for printing internal reports or any print job that does A4 not specify a size Legal Def paper type Lists available Sets the default paper type for printing paper types internal reports or any print job that does not specify a type ENWW Tools for troubleshooting 61 Table 2 21 System Setup menu LCD control panel continued Menu item Print Quality Energy Settings Volume Settings Time Date Supply Settings 62 Chapter 2 Solve problems Sub menu item Calibrate Color Sleep Auto Off after Wake Auto On Events Auto Off Manual On after Alarm volume Key press volume Black Cartridge Sub menu item Sub menu item Calibrate Now After Power On 5 Minutes 15 Minutes 30 Minutes 60 Minutes Button Press USB Job LAN Job Wireless Job Never 2 Hours 4 Hours 8 Hours Very Low Setting e Stop g Prompt e Continue Low Threshold Description Performs a full calibration Calibrate Now Performs an immediate calibration e After Power On Specifies the length of time the product should wait after it is turned on before it calibrates
149. tem 3 engine controlsystems 6 fax 27 fax card in subsystem 27 fax subsystem 27 fax PSTN 27 formatter control 4 image formation system 11 PSTN 27 scanner system 23 sequence of 3 output quality copy troubleshooting 93 scans troubleshooting 94 p pages blank 97 not printing 97 printing slowly 97 skewed 87 skewed pages 83 paper curled troubleshooting 86 document feeder feeding operations 25 jams 74 wrinkled 87 paper input trays feeding problems solving 83 paper jams detection 22 document feeder detection operations 26 error messages document feeder 26 trailing edge detection document feeder 26 paper path document feeder 25 paper pickup problems solving 73 photo sensors location 21 photosensitive drum image formation operations 14 physical specifications 124 Index 147 pickup and feed system document feeder 25 pickup stationary jam input tray 22 pickup system 20 PJL printer job language 5 ports locating 38 power consumption 124 fax line current control 29 power connection locating 38 power on Scanner sequence 23 primary charging step image formation 14 primary transfer step image formation 16 PRINT period 3 printer job language PJL 5 printing troubleshooting 97 product fax functions 27 PSTN operations 27 pulse dialing 29 Q quality copy troubleshooting 93 scans troubleshooting 94 R RAM random access memory product 4 random access memory RAM product 4 recyclin
150. the call and determine if the call is a voice or fax call If the call is a fax call the product handles the call as usual If the call is a voice call an audible synthesized ring is generated to alert the user of an incoming voice call If you use distinctive ring phone service use this item to configure how the product responds to incoming calls e All Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce a single ring pattern o Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern Specifies a prefix number that must be dialed when sending faxes from the product Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller and the fax takes less time to transmit Sets the darkness for outgoing faxes Shrinks incoming faxes that are larger than the paper size set for the tray ENWW Table 2 10 Fax Setup menu touchscreen control panel continued Menu item Sub menu item Glass Size Dialing Mode Redial if Busy Redial if No Answer Redial if Comm Error Detect Dial Tone
151. the problem is resolved e For best results during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is connected to the correct port on the back of the product 2 Check the phone line by using the fax test LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup button 2 Select Service and then select Run Fax Test The product prints a fax test report 2 Select Service and then select Fax Service 3 Select Run Fax Test The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue 3 Verify that the product firmware is current a Goto www hp com support b Click Drivers amp Software type your product number in the window and then click Search If necessary click your model in a list of similar products The Software amp Driver Downloads page opens c Select your operating system from the drop down menu and then click Next d Click the plus sign next to Firmware and then click HP LaserJet Firmware Update Utility e Click Download 1
152. the toner cartridges and the imaging drum installed correctly and firmly seated e Hasthe sealing tape been removed from each toner cartridge e Arethe toner cartridges and imaging drum within their estimated life Check the supplies status page Transfer roller e isthe transfer roller installed correctly Covers e Arethe top front and rear doors firmly closed Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 90 to 120 minutes e Was a toner cartridge opened soon after being moved from a cold to a warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example a toner cartridge or imaging drum from the product e Remove the product from the network and make sure that the failure is with the product before beginning troubleshooting 34 Chapter 2 Solve problems ENWW Power subsystem Power on checks Turn on the power If the control panel LEDs do not illuminate perform the power on checks to find the cause of the problem 1 Verify that the product is plugged into an active electrical outlet that delivers the correct voltage 2 Verify that the power button is in the on position 3 Make sure that the product makes the expected start up sounds NOTE The over current over voltage protection circu
153. ther electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio Signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network 102 Chapter 2 Solve problems ENWW Service mode functions Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu LCD control panels 1 Press the Setup button 2 Press the left arrow button and the OK button at the same time The 2ndary service menu is displayed 3 Use the left and right arrow buttons to navigate through the 2ndary service menu When finished press the Cancel X button to close the menu Touchscreen control panels 1 From the Home screen on the product control panel touch the Setup X button 2 Press the left arrow button and the Cancel X button at the same time The 2ndary Service menu is displayed 3 When finished press the Cancel X button to close the menu Secondary service menu structure Ex NOTE The order in which the menu items appear in the secondary service menu varies between LCD control panel and touchscreen control panels The following table might present the menu
154. ticipate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions HP Color LaserJet Pro MFP M176n This HP product does not contain added mercury This product does not contain batteries HP Color LaserJet Pro MFP M177fw This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following Type Lithium carbon monofluoride Weight 0 8g Location On formatter board RA Us Se MH Se 85 1058 EN For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org ENWW Environmental product stewardship program 129 Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing o
155. time Send Fax date Standard Fine Superfine Photo Add Number Delete Number Delete All Numbers Print Junk Fax List Description Sets whether the product includes a thumbnail image of the first page of the fax on the report Sets whether the product prints a report after a failed fax job Prints a detailed report of the last fax operation either sent or received Print Log Now Prints a list of the faxes that have been sent from or received by this product Auto Log Print Automatically prints a report after every fax job Prints a list of the speed dials that have been set up for this product Prints a list of phone numbers that are blocked from sending faxes to this product Prints all fax related reports Allows a fax to be sent at a later time and date Sends a fax to multiple recipients Displays pending fax jobs and allows pending fax jobs to be cancelled Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller Modifies the junk fax list The junk fax list can contain up to 30 numbers When the product receives a Call from one of the junk fax numbers it deletes the incoming fax It also logs the junk fax in the activity log along with job accounting information Prints stored faxes when the private receive feature is turned o
156. ting 93 wireless network troubleshooting 99 wireless network interference 102 wrinkles troubleshooting 87 Index 149 150 Index ENWW 2013 Hewlett Packard Development Company L P www hp com CZ165 90944
157. ting internal reports faxes or any print job that does not specify a type Performs a full calibration e Calibrate Now Performs an immediate calibration e Power On Calibration Specifies the length of time the product should wait after it is turned on before it calibrates Specifies the amount of idle time before the product enters sleep mode Select the events that bring the product out of sleep mode Set the amount of elapsed time before the product turns itself off e Stop The product stops printing until the toner cartridge is replaced o Prompt The product stops printing and displays a prompt to replace the toner cartridge Acknowledge the prompt to continue printing e Continue The product displays an alert that the toner cartridge is very low but it continues printing ENWW Table 2 11 System Setup menu touchscreen control panel continued Menuitem Sub menu item Sub menu item Low Threshold Color Cartridge Very Low Setting Low Threshold Image Drum Very Low Setting Low Threshold Store Usage Data Not on Supplies On Supplies Color Copy On Off Volume Settings Alarm Volume Ring Volume Key Press Volume Phone Line Volume Time Date 12 Hour 24 Hour Description Enter a percentage for the low threshold setting e Stop The product stops printing until the toner cartridge is replaced 8 Prompt The product stops printing and displays a prompt to replace the toner cartridge Ackno
158. tion about changing the settings Verify that the quality settings are correct Verify that the EconoMode setting is off See the product software Help for more information about changing the settings ENWW Solve image quality problems 93 94 Scan quality problems Prevent scan quality problems The following are a few simple steps you can take to improve copy and scan quality Use high quality originals Load the paper correctly If the paper is loaded incorrectly it might skew which causes unclear images Adjust the software settings according to how you plan to use the scanned page If your product frequently feeds more than one page at a time the separation pad might need to be cleaned or replaced Use or make a carrier sheet to protect your originals Solve scan quality problems Table 2 29 Scan quality problems Problem Cause Solution Blank pages The original might have been loaded upside In the document feeder put the top end of the down stack of originals into the document feeder with the paper stack face down and the first page to be scanned on the bottom of the stack Too light or dark The resolution and color levels might be set Verify that you have the correct resolution incorrectly and color settings Unwanted lines The document feeder glass might be dirty Clean the scanner strip Black dots or streaks The power to the product might have Reprint the job fluctuated Unclear text The resolution
159. tions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense All Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA 2009 Hewlett Packard Development Company L P Rev 04 09 118 Appendix A Service and support ENWW OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERC
160. tton Resend the fax Resend the fax in multiple sections if the error occurs again Call the recipient to ensure that the fax machine is on and ready Check that the fax number is correct Check that the Redial if busy option is enabled Check for a dial tone on the phone line by pressing the Start Fax NE button on LCD control panels or by touching the Fax button on touchscreen control panels Make sure that the phone line is working by disconnecting the product connecting a telephone to the phone line and making a voice call Connect the product phone cord to a jack for another phone line and then try sending the fax again Try a different phone cord If the error persists replace the fax PCA Tools for troubleshooting 67 Table 2 24 Control panel messages continued 68 Control panel message Fax is busy Redial pending Fax memory full Canceling recv Fax memory full Canceling send Chapter 2 Solve problems Description The receiving fax line was busy The product automatically redials the busy number During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machi
161. u in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the toner cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device
162. uality paper that is made for laser printers Turn the paper over Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Use long grain paper Remove all paper from the input tray straighten the stack and then load the paper in the input tray again Adjust the paper guides to match the width and length of the paper and try printing again Remove some of the paper from the tray Verify that the paper is not wrinkled folded or damaged Try printing on paper from a new or different package At the computer follow the on screen instructions to deactivate manual feed mode Or at the product open and close the print cartridge door Replace the pickup roller See the product Repair Guide Set the paper length adjustment control to the correct length ENWW Solve paper handling problems 83 Solve image quality problems Prevent most print quality problems by following these guidelines a Use paper that meets HP specifications e Clean the product as necessary General print quality issues The following examples depict letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all of the pages printed The topics that follow list the typical cause and solution for each of these examples Table 2 26 General print quality issues Problem Print is light or faded Toner specks appear NaBbCo AQBHEC Aa
163. umes automatically Low Threshold Set a low threshold percentage setting for the colors cartridges Image Drum Very Low Setting e Stop e Stop The product stops printing until the imaging drum the replaced e Prompt e Prompt The product stops printing e Continue and displays a prompt to replace the imaging drum Acknowledge the prompt to continue printing e Continue The product displays an alert that the imaging drum is very low but it continues printing Low Threshold Enter a percentage for the low threshold setting Store Usage Data Not on Supplies Select where to store the product s usage data either on the supplies or not on the On Supplies supplies Color Copy On Enable or disable the product color copying feature Off ENWW Tools for troubleshooting 63 Service menu In the following table items that have an asterisk indicate the factory default setting Table 2 22 Service menu LCD control panel Menuitem Sub menu item Description Restore Defaults Sets all settings to the factory default values Cleaning mode Cleans the product when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the product displays a prompt to load plain Letter or A4 paper in Tray 1 Press the OK button to begin the cleaning process Wait until the process completes Discard the page that prints Less paper curl On When printed pages are c
164. utton to print the page Touchscreen control panel a From the Home screen on the product control panel touch the Setup button b Touch the Reports menu c Touch the Config Report button d Touch the OK button to print the report 2 Ifthe report does not print check the following e Make sure that paper is in the tray e Check the control panel for paper jam messages If the control panel indicates a jam clear the jam e Make sure that the print cartridge is not empty e Clean the paper pick roller and the separation pad e Replace the paper pick roller or the separation pad Step 2 Test copy functionality 1 M177 model only Place the configuration page into the document feeder adjust the paper guides and then make a copy If paper does not feed through the document feeder smoothly replace the document feeder pick up arm assembly If this does not improve the issue replace the document feeder core assembly 2 Place the configuration page onto the scanner glass and then make a copy 3 Ifthe print quality on the copied pages is not acceptable clean the scanner glass 32 Chapter 2 Solve problems ENWW Menu map Use the following procedures to print a control panel menu layout map LCD control panel 1 Onthe product control panel press the Home button 2 Openthe following menus e Setup e Reports 3 Select the Menu Structure item and then press the OK button to print the page Touchscreen control panel 1 Fr
165. ver your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to www hp com recycle Electronic hardware recycling HP encourages customers to recycle used electronic hardware For more information about recycling programs go to www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment 0 HP s environmental management system e HP s end of life product return and recycling program o Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment 130 Appendix C Regulatory information ENWW Dec
166. with the crowbar for continuous telephone line events such as crossed power lines All communications cross the isolation barrier magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Data path TIP and RING are the two wire paths for all signals from the telephone network All signaling and data information comes across them including fax tones and fax data The telephone network uses DC current to determine the hook state of the telephone so line current must be present during a call The silicon DAA provides a DC holding circuit to keep the line current constant during a fax call The silicon DAA converts the analog signal to a digital signal for DSP processing and also converts the digital signal to an analog signal for transmitting data through a telephone line The magnetically coupled signals that cross the isolation barrier go either through a transformer or a relay The DSP in the fax card communicates with the ASIC in the formatter using the high speed serial interface Hook state Another magnetically coupled signal is the control signal that disconnects the downstream telephone devices such as a phone or answering machine A control signal originating on the DSP can change the relay state causing the auxiliary jack downstream jack to be disconnected from the telephone circuit 28 Chapter1 Theory of operation ENWW The product takes control of calls that it recognizes as fax cal
167. wledge the prompt to continue printing 8 Continue The product displays an alert that the toner cartridge is very low but it continues printing e Print Black When a color toner cartridge becomes very low the product prints in black only to prevent fax interruptions When the very low toner cartridge is replaced color printing resumes automatically Set a low threshold percentage setting for the colors cartridges e Stop The product stops printing until the imaging drum is replaced e Prompt The product stops printing and displays a prompt to replace the imaging drum Acknowledge the prompt to continue printing e Continue The product displays an alert that the imaging drum is very low but it continues printing Enter a percentage for the low threshold setting Select where to store the product s usage data either on the supplies or not on the supplies Enable or disable the product color copying feature Set the volume levels for the product The following options are available for each volume setting e Off e Soft e Medium e Loud Sets the time and date setting for the product ENWW Tools for troubleshooting 53 Service menu In the following table items that have an asterisk indicate the factory default setting Table 2 12 Service menu touchscreen control panel Menuitem Sub menu item Description Fax Service Clear Saved Faxes Clears all faxes in memory Run Fax Test Performs

HP Color LaserJet Pro MFP M176, M177

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