IO HAWK USER MANUAL FINAL1 iohawk europe
Contents
1. USER MANUAL WARNING IMPROPER USE OF THE IO HAWK AND OR FAILURE TO READ THIS USER MANUAL MAY LEAD TO SERIOUS BODILY INJURY AND DEATH Congratulations on the purchase of your new IO HAWK PLEASE READ THE USER MANUAL THOROUGHLY BEFORE OPERATING Before you get started please make sure to read the User Manual and watch the instructional videos on WW W IOHAW K COM It is highly recommended to start your first IO HAWK experience with a friend Having a spotter during initial use will increase your confidence and help you become acclimated to your IO HAWK Always wear the proper safety gear before operating ENJOY YOUR IO HAWK PLEASE NOTICE e The original IO HAWK is an Intelligent Personal Mobility Device e Before riding please read the User Manual carefully and follow all Safety Precautions e Improper use of this product can lead to property damage serious bodily injury and or death e The information in this User Manual will help you better understand enjoy and maintain your IO HAWK For more information or questions regarding the IO HAWK please contact IO HAWK EUROPE Pascalstr 21 D 47506 Neukirchen Vluyn Germany 49 0 2845 981 53 66 order iohawk europe com Table of Contents Ps PrOd ct OgeryieW uuuy u lluta ukasa sas 4 1 General linf rmali isa u kuyu n ee uu asua am anus 4 1 2 What You Need To Know 4 IS WARNING uu uu uuu su uuu umu2. HAWK is very intuitive and senses the slightest motion so finding your center of balance is key Step on quickly confidently and evenly but remember to keep your body quiet Please refrain from flaying your arms leaning too far forward and or backwards or stepping on your IO HAWK unevenly as this will cause you to lose control and increase your probability of injury Please follow the detailed directions outlined in the USER MANUAL in Section 3 under Operating Principles 1 3 WARNING Failure to follow the basic instructions and safety precautions listed in the USER MANUAL can lead to damage to your IO HAWK other property damage serious bodily injury and even death 2 Product Description 2 1 Description of IO HAWK The lO HAWK is a technologically advanced Personal Mobility Device It has two wheels that balance and transport the user using battery powered brushless motors The IO HAWK uses digital gyroscope modules and acceleration sensors to calculate the user s center of gravity and move the device accordingly The IO HAWK can move forwards backwards turn in either direction or turn in place The compact footprint and zero degree turning radius allow you to enjoy your IO HAWK both indoors and outdoors 2 2 Description of IO HAWK Components 1 Fender 4 Engine amp Tire 2 Footprint amp Sensors 5 LED 3 Displays 6 Unterbody protection 3 Operating Principles 3 1 How IO HAWK Works The IO HAWK uses digital e
3. RED indicating that your IO HAWK is now being charged When the RED indicator light on your charger turns to GREEN then your IO HAWK is fully charged A full charge typically occurs within 2 3 hours Step 4 Please unplug the charger from your IO HAWK and from the power outlet Important Notes About Charging e lf the GREEN light on your charger does not turn RED when you plug it into your IO HAWK it could mean you have to check the cables to ensure you have a proper connection or that your lO HAWK is already fully charged Push and hold your power button next to the charging port to check the status of your battery in the display e Do not overcharge as this will affect the life of the battery e The best charging temperatures are between 32 F 104 F O C 40 C Extreme cold and extreme heat will prevent your battery from charging fully e Make sure to unplug your charger before standing on or operating your IO HAWK as this can be very dangerous e Use only the IO HAWK charger that you received in your box e If the IO HAWK is powered on when you enter the plug the Battery Indicator will begin blinking if the IO HAWK is powered 20 off when you enter the plug the Battery Indicator will not blink NOTE Only the indicator light on the charger will tell you the status of the battery during charging 10 Safety Alerts During operation if there is a system error or illegal operation performed with your IO HAWK the system ca
4. Running indicator light will remain red meaning your IO HAWK will not operate until it is properly recalibrated To recalibrate follow these steps 1 Place the IO HAWK back in its box 2 Click the B button the battery light will display red locked mode 3 Then press and hold both buttons A and B simultaneously for 2 seconds You will see both display lights flash yellow 4 Click the B button again to unlock Now your IO HAWK has been reset If still not functioning please contact the IO HAWK team 5 IO HAWK SAFETY PRECAUTIONS MUST READ FAILURE TO FOLLOW_ANY OF THE FOLLOWING SAFETY PRECAUTIONS CAN AND MAY LEAD TO DAMAGE TO YOUR IO HAWK VOID YOUR MANUFACTURER WARRANTY LEAD TO PROPERTY DAMAGE CAUSE SERIOUS BODILY INJURY AND CAN LEAD TO DEATH 1 Please wear all appropriate safety and protective gear as previously mentioned in the User Manual Section 3 Page 7 before operating the IO HAWK 2 Make sure to wear comfortable clothes and flat closed toe shoes when operating your IO HAWK 3 Please carefully read the User Manual which will assist in explaining the basic working principles and provide tips on how to best enjoy your IO HAWK experience 13 SAFETY PRECAUTIONS CONTINUED on the following page 5 IO HAWK SAFETY PRECAUTIONS CONTINUED MUST READ 10 11 12 13 14 15 16 17 Before stepping on your IO HAWK make sure it is placed flat on level ground the power is on and the R
5. the rubber foot mats the Running Indicator LED will light up which means that the system enters the running state when the system has an error during operation the running LED light will turn red and you will hear the system alert you with a beep Step 3 Charging your IO HAWK Make sure the IO HAWK is fully charged before your initial use For charging instructions please follow details in Section 8 under Battery and Charging Specifications Step 4 Safety Gear Wear all proper safety gear including but not limited to a helmet knee pads elbow pads and wrist guards Helmet Elbow Pads Wrist Guards Knee Pads Step 5 Stepping On Stand directly behind your IO HAWK Place one foot on the Rubber Foot Mat keeping the instep of your foot where it meets the O from the IO logo on the rubber mat as described below f Place one foot on the IO HAWK Keep all your weight on your back foot stil on the ground Otherwise your device will begin to move making it difficult to step on evenly with your other foot When you are ready shift your weight to the foot already placed on the device and step on with your second foot quickly and evenly as described in the diagram below TIP Stay relaxed and step on quickly confidently and evenly 1 2 Many people overthink this step imagine climbing a stair one foot then the other Once your feet are even try to look up Step 6 Staying Balance
6. 5 seconds 11 Inspection Maintenance and Storage Your lO HAWK requires routine inspection and maintenance This chapter describes maintenance steps and important operating tips Before you perform the following operations ensure the power and charging cable is disconnected gt Inspecting and Cleaning your IO HAWK e Disconnect the charger and turn off your IO HAWK e Routinely check the body of the IO HAWK and tires for damage or excessive wear e Avoid using water or other liquids and cleaners on the IO HAWK for cleaning e The lO HAWK is IP 54 rated It can withstand a light splash of water however if water or other liquids seep into the device it will cause permanent damage to the internal electronics e Wet aclean cloth with clean soapy water rinse the cloth thoroughly and wipe the body of the IO HAWK making sure that water does not get into the power button charging port the foot mats or tires gt Storing your IO HAWK Fully charge your battery before storing f you are storing your IO HAWK for an extended period of time please fully charge your IO HAWK at least once every three month e lf the ambient temperature of the storage location is below 32 F 0 C please do not charge You must bring the IO HAWK into a warmer environment before charging Check under Battery Information and Specifications for more details To prevent dust from getting into your IO HAWK try wrapping it or sealing it with its origina
7. Battery Information and Specifications 18 19 9 Charging your IO HAWK 20 10 Salely Aler S ei u un u uyana asua aaa 21 11 Inspection Maintenance and Storage 22 12 IO HAWK Specifications and Packing list 23 25 1 Product Overview 1 1 General Information The original IO HAWK is an Intelligent Personal Mobility Device This device is an intuitive technologically advanced solution that provides the user personal transportation based on dynamic balancing principles calculating the user s center of gravity using gyroscope and acceleration sensors Using the latest technology and production processes each IO HAWK undergoes strict testing for quality and durability With its lightweight portable design ease of use range and low carbon footprint the IO HAWK is the Ultimate Last Mile Solution 1 2 What You Need To Know Before you first experience your IO HAWK please read the USER MANUAL thoroughly and learn the basics to ensure your safety and the safety of others It is highly recommended that your initial IO HAWK experience be with a spotter who can assist you in centering your balance Once you keep your center of gravity even you will be able to stand on the IO HAWK without moving similar to standing on the ground The most important thing to do is stay relaxed and confident The IO
8. ans pumapas 4 2 Product iDes riptio nuu yu a Zuna uy aasan aoe 5 2A DESCHDIONOlI HAW Ku u uu uuu u Ly Sua uuu ass 5 2 2 Description of IO HAWK Components 5 3 Oberaling PHNCIDICS uuu uu u as u un 6 3 1 HOW IO HAWK WOKS u uuu iain a 6 3 2 READ THE FOLLOWING INSTRUCTIONS CAREFULLY 6 11 Step 1 Getting Started 6 Step 2 Checking the Display Board 6 Step 3 Charging your IO HAWK 7 Step 4 Safety Gear 7 Step 5 Stepping On 8 Step 6 Staying Balanced 9 Step 7 Riding your IO HAWK 10 Step 8 The Dismount 11 4 Remote Control and Special Functions 12 41 Remote Controler ernan eee eae eee 12 42 Speca EUNCIONS uuu unu kuu au uuu tuwa npa setae 12 A Beginner Mode 12 B Recalibrating your IO HAWK 13 5 IO HAWK Safety Precautions MUST READ 13 16 6 Weight and Speed Limitations 17 Z OB erHaling Rag6G soon uuu uu a a SAES 17 8
9. battery can reduce range e Speed and Driving Style Maintaining a moderate speed will increase your distance while travelling at high speeds for extended 17 periods frequent starts stops idling along with frequent acceleration and deceleration will reduce your overall distance 8 Battery Information and Specifications This section is intended to provide you basic information about your battery and charger Please read this section carefully to ensure you For user safety and to prolong the life of your battery as well as improve battery performance please follow these instructions gt Battery Power When the Battery Indicator light is green your battery is over 50 charged when yellow your battery is under 50 capacity when the Battery Indicator light turns red your IO HAWK is at less than 10 battery capacity please stop operating your IO HAWK and charge your battery 2 3 hours utilizing the charger that you received in your IO HAWK package To fully recharge your battery please follow the instructions under Charging your IO HAWK gt Battery Specifications Battery Lithium Battery Voltage 36V Initial Capacity 2 4Ah Working Temperature 5 F 122 F 15 C 50 C Charging Temperature 32 F 104 F 0 C 40 C Storage Time 12 months 18 Storage Temperature 4 F 77 F 20 C 25 C Storage Humidity 5 95 8 Battery Information and Specifications Continued gt BATTERY WARNING Failur fol
10. d Find your center of gravity If your weight is distributed correctly on the foot mats and your center of gravity is level you should be able to stand on your IO HAWK just as if you were standing on the ground IF NOT you may feel like you are moving in a particular direction turning spinning in place wobbling back and forth or simply uncomfortable with the device NOTE On average it takes 3 5 minutes just to get comfortable standing on the IO HAWK and maintaining proper balance Having a spotter will help you feel more secure The IO HAWK is an incredibly intuitive device it senses even the slightest bit of motion so having any anxiety or reservation about stepping on may cause you to panic and trigger movement that is not otherwise natural to you The best way to overcome that initial anxiety is by having a spotter TIP Stay relaxed stand evenly and apply an equal amount of pressure on both sides of the device Relax your muscles as much as you can Taking a deep breath and exhaling can help you achieve this Slightly bending your knees can also help Once you can stand IDLE and STOP you are ready for the next step If you begin to turn in a particular direction focus on turning in the opposite direction to stop turning When you first begin using your IO HAWK the fastest way to move in your desired direction is to focus in that direction You will notice that just thinking about which way you would like t
11. e IO HAWK team and visit our website for more information and tips on how to best enjoy your IO HAWK experience www iohawk europe com 16 6 Weight and Speed Limitations PLEASE NOTICE Speed and Weight Limits are set for your own Safety Please do not exceed the limits listed in the User Manual 6 1 Weight Restrictions e Maximum Weight 265lbs 120 kg e Minimum Weight 45lbs 20 kg 6 2 Speed Limits e Maximum Speed in Standard Operating Mode 6 2mph 10 km h e Maximum Speed in Beginner Mode 3 7mph 6 km h NOTE To prevent injury when top speed is reached the governor will beep to alert the user and tilt the user back 7 Operating Range Please notice the IO HAWK can travel a distance of 8 12 miles 13 20km on a fully charged battery in ideal conditions The following are some of the major factors that will affect the operating range of your IO HAWK e Terrain A smooth flat surface will increase your driving distance while driving uphill as well as rough or uneven terrain will reduce your distance significantly e Weight The weight of the user can affect driving distance a lighter user will have further range than a heavier user e Ambient temperature Please ride and store the IO HAWK under recommended temperatures which will increase driving distance battery life and overall performance of your IO HAWK e Maintenance Reasonable battery charging and maintenance will increase the distance Overcharging the
12. l packaging o2 e Store your IO HAWK indoors in a dry and suitable temperature NOTE Users who disassemble the IO HAWK will forfeit their right of warranty 12 IO HAWK Specifications and Packing List Inches Specifications USA Net Weight 22 lbs Load 45 265 lbs Maximum Speed Limit 6 2 mph Range 8 12 miles Max Climbing Limi Turning Radius Battery Power Requirement Dimensions Ground clearance Platform height Tire 23 Battery capacity Net Weight 10 kg 20 120k9 Maximum Speed Limit 10 km h r 24 Battery capacity 4 4 AH Packing List O HAW Certificate of 1 Approval 13 Thank You Thank you for the purchase of your new IO HAWK and thank for taking the time to read the User Manual We hope that the information that you obtained from this manual will help you safely operate maintain and enjoy your IO HAWK for years to come We appreciate your consideration and sincerely hope you enjoy and share your IO HAWK experience with all of your friends family members and loved ones Thank you and welcome to the IO HAWK movement ENJOY YOUR IO HAWK Team IO HAWK 25
13. lease notice in your box the IO HAWK has 2 remote controls its maximum operating range is 15 feet approximately 5 meters A Power OFF A Button When the device is powered on press and hold button A for 3 seconds to power off Note You must press the power button on x the actual device to power the IO HAWK back ON B Lock Uniock B Button While the device is powered on click the B button to lock your IO HAWK h lt your battery display will turn red indicating locked mode Click the B button again to unlock your IO HAWK display green active Note After 10 minutes of no activity your IO HAWK will always power itself off to conserve battery 4 2 Special Functions A Beginner Mode Press and hold the B button for 3 seconds your IO HAWK will switch to beginner mode reducing top speed to 3 7mph 6km h You will notice the Running Indicator will begin blinking indicating you are operating in beginner mode To turn beginner mode off press and hold the B button on the remote control for 3 seconds The blinking Running Indicator light will turn off This indicates that your device is back in standard operating mode Note In beginner mode the governor is set at 3mph 6km h whereas in standard operating mode the governor is set at 6 2mph 10km h For your own safety the IO HAWK will push back if you attempt to exceed the governed speed limit 12 B Recalibrating When the IO HAWK experiences an error the
14. lectronic gyroscopes and acceleration sensors to control balance and motion intelligently depending on the user s center of gravity The device also uses an intelligent control system to drive the brushless motors that are located within the wheels The IO HAWK has a built in inertia dynamic stabilization system that can help assist with balance when moving forward and backwards but not while turning TIP To increase your stability you must shift your weight in order to overcome the centrifugal force during turns especially when entering a turn at higher speeds 3 2 PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY Step 1 Getting Started Take your IO HAWK out of the box and place it flat on the floor Press and hold the power buiton located on the front of your IO HAWK next to the 3 pin charging port You will hear an alert Power Button amp 3 Pin Charging Port Step 2 Checking the Display Board located in the center of your IO HAWK The IO HAWK should power on and beep indicating it is on The Battery indicator light should be lit indicating there is power to the device Battery Indicator A Running Indicator A Battery Indicator The Green LED light indicates the IO HAWK is charged gt 50 the Yellow LED light indicates the power is under lt 50 the Red LED light indicates the power is down to 10 when the LED light becomes red please recharge the device B Running Indicator When the operator triggers
15. low th fety Pr ions li in the Batter Warnin Id ri ily injury an h k immediate medical attention if you are exposed to an ostance hat is emi from th ry e Do not attempt to modify change or replace your battery e Do not use your IO HAWK if the battery begins to emit odor overheats or begins to leak e Do not touch any leaking materials or breathe fumes emitted e Do not allow children and animals to touch the battery The battery contains dangerous substances do not open the battery or insert anything into the battery e Please only use the charger provided by IO HAWK e Do not attempt to charge the IO HAWK if the battery has discharged or emitted any substances In that case the battery should be abandoned for safety Please follow all local state and federal laws in regards to recycling handling and disposing of Lithium lon batteries e The IO HAWK should only be shipped in its original packaging e Do not throw away your box as you need you IO HAWK packaging for future use 19 9 Charging your O HAWK Step 1 Ensure that the charging port is clean and dry Make sure that there is no dust debris or dirt inside the charging port Step 2 Plug the charger into the wall then connect the cable with the power supply 100V 240V 50 60 Hz make sure the light on the charger is lit GREEN Step 3 Connect the charging cable into the charging port of the IO HAWK The indicator light on the charger should change to
16. nnot enter self balancing mode so the device will prompt the user in a variety of ways You will notice the Running Indicator Light will turn RED and you will hear a beep sound alerting you to take precaution and cease operation The following are common occurrences where you will hear the Safety Alerts these notices should not be ignored but appropriate action be taken to correct any illegal operation failure or errors gt Prohibited riding surfaces uneven too steep unsafe etc gt When you step on the IO HAWK if the platform is tilted more than 10 degrees forward or backward gt Battery voltage is too low v The device is still charging gt During operation the platform self initiates to tilt due to excess speed gt Overheating motor temperature is too high v The device has been rocking back and forth over 30 seconds gt System enters protection mode the alarm indicator will light up and buzzer will alarm this typically occurs when the battery is about to die gt Ifthe platform is tilted forward or backward more than 35 degrees IO HAWK will power off gt Ifthe tire is blocked IO HAWK will stop after 2 seconds gt When the battery level has depleted below protection mode the IO HAWK engine will power off after 15 seconds gt While sustaining a high discharge current during operation such as driving up a steep slope for a long period of time the 21 IO HAWK engine will power off after 1
17. o go will shift your center of gravity and that subtle movement will propel you in that direction Step 7 Riding your IO HAWK Keeping in mind what we learned in Step 6 apply the following general principles to the operation of your lO HAWK 2 e TO MOVE BACKWARDS TO STOP TO MOVE FORWARDS Notice in the diagram above your center of gravity determines which direction you move accelerate decelerate and come to a complete stop TIP Try staying relaxed and focus on finding your center of gravity to maintain full control Tilt your center of gravity in the direction you wish to move To turn focus on the direction you wish to turn and stay relaxed The more comfortable you get on the IO HAWK the easier you will maneuver Remember at higher speeds it is necessary to shift your weight to overcome the centrifugal force For bumps or uneven roads bend your knees 10 Step 8 The Dismount Stepping off of the IO HAWK can be one of the easiest steps yet when done improperly may cause you to fall To properly dismount from a stopped position lift one leg up and set your foot back down on the ground STEPPING BACK Then step off completely NOTE A common error is to try and step forward FIRST THEN TIP make sure to lift your leg completely off to clear the device when stepping back otherwise you can get sent into a tailspin 11 4 Remote Control and Special Functions 4 1 Remote Control P
18. omen who are pregnant or who may become pregnant should not operate the IO HAWK 15 SAFETY PRECAUTIONS CONTINUED on the following page 5 IO HAWK SAFETY PRECAUTIONS CONTINUED MUST READ 32 Young children and the elderly should not operate the IO HAWK without proper instruction and supervision from a Certified IO HAWK trainer 33 At higher speeds always take into consideration longer stopping distances 34 DO NOT step forward off of your O HAWK 35 Do not attempt to jump on or off your IO HAWK 36 Do not attempt any stunts or tricks with your IO HAWK 37 Do not ride the IO HAWK in dark or poorly lit areas 38 Do not ride the IO HAWK near or over potholes cracks or uneven pavement 39 Do not operate your IO HAWK off road 40 Keep in mind that you are 4 3in 11cm taller when operating the IO HAWK Make sure to go through doorways safely 41 Do not exceed the maximum or minimum weight limits 42 Do not step on the fenders of the IO HAWK 43 Avoid driving the IO HAWK in unsafe places including near areas with flammable gas steam liquid dust fiber which could cause fire and explosion accidents 44 Follow all of the state local and federal laws in your respective jurisdiction regarding operation of the IO HAWK or similar products 45 Enjoy your IO HAWK safely and responsibly If you have any questions and or concerns or if you would like more information on safety tips please feel free to contact th
19. owing page 5 IO HAWK SAFETY PRECAUTIONS CONTINUED MUST READ 18 19 20 21 22 23 24 25 26 27 28 29 30 31 For Bumps and Uneven pavement Bend your knees when riding on bumpy or uneven pavement to absorb the shock and vibration and help you keep your balance If you are unsure if you can safely ride on a specific terrain step off and carry your IO HAWK ALWAYS ERR ON THE SIDE OF CAUTION Do not attempt to ride over bumps or objects greater then 12 inch even when prepared and bending your knees PAY ATTENTION look at where you are riding and be cognoscente of the road conditions people places property and objects around you Do not operate the IO HAWK in crowded areas Operate your IO HAWK with extreme caution when indoors especially around people property and narrow spaces like doorways and other narrow spaces Operate your IO HAWK with extreme consideration for people and property at all times Do not operate the IO HAWK while talking texting or looking at your phone Do not ride your IO HAWK where it is not permitted Do not ride your IO HAWK near motor vehicles or on public roads Do not climb or travel down steep hills with your IO HAWK The IO HAWK is intended for use by a single individual DO NOT attempt to operate the IO HAWK with two or more people Do not carry anything while riding the IO HAWK Individuals with lack of balance should not attempt to operate the IO HAWK W
20. unning Indicator light is green Do not step on if the Running Indicator is red Do not try to open or modify your IO HAWK as doing so will void your manufacturer warranty and may cause failure to your device leading to serious bodily injury or death Do not use the IO HAWK to place yourself or anyone else and their property in danger Do not operate the IO HAWK while under the influence of drugs and or alcohol Do not operate the IO HAWK when you are restless or sleepy Use your best judgment to keep yourself out of dangerous situations with your IO HAWK Do not ride your IO HAWK off of curbs ramps or attempt to operate in a skate park empty pool or in any way similar to a skateboard or scooter The IO HAWK IS NOT A SKATEBOARD Do not turn sharply especially at high speeds Do not continuously spin in place it will cause dizziness and you will fall and injure yourself Do not abuse your IO HAWK doing so can damage your unit and cause failure to the operating system leading to injury Do not drive in or near puddles of water mud sand stones gravel debris or near rough and rugged terrain The IO HAWK can be used on paved roads that are flat and even If you encounter uneven pavement please lift your IO HAWK over and past the obstruction Do not ride in inclement weather snow rain hail sleek on icy roads or in extreme heat Do not ride in or near pools or other large bodies of water 14 SAFETY PRECAUTIONS CONTINUED on the foll
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