DIRECTV L&I PROGRAMMING COMMITMENT AGREEMENT
Contents
1. Ultimate Entertainment or Family SA E of nae 60 months from 0 SD Base Locals See Rate Card DTV Receiving Receiving ioe Equipment Equipment Only Ultimate or Entertainment AN a l 60 months from 20 SD Bundle Locals See Rate Card 0 50 of Discount if 12 Months the date of Showtime is activation included in the QPS Ultimate or Entertainment 60 months from 20 HD Base HD Access See Rate Card 1 50 12 Months the date of Locals activation 4 50 aes or Fatnani 60 months from 20 HD Bundle Locale See Rate Card 12 Months the date of Any Qualifying Premium Service 0 50 of Discount if activation y ying Showtime is included in the QPS YOU ARE ONLY ELIGIBLE TO RECEIVE A DISCOUNT IF YOUR PROPERTY IS AT LEAST 20 ROOMS SUBSCRIBER UNITS Please review the Rate Card for pricing and requirements Discount is based on bill credits applied in months 2 through 13 of your monthly subscription Final price does not include applicable sales tax Applicable taxes will be added monthly to your account To access DIRECTV HD programming the per Unit HD Access fee and HD equipment are required Qualifying Premium Services QPS are 1 HBO Package 2 HBO Cinemax Package 3 Showtime Package or 4 Starz Encore Super Pack No discount for programming if you select SD Base but the L amp I Dealer is eligible for buydown on DTV Receiving Equipment for your L amp I Establis2. a Demand for Arbitration The demand must include a description of the Claim and the amount of damages sought to be recovered 2 Send three copies of the Demand for Arbitration plus the appropriate filing fee to American Arbitration Association Attn Case Filing Services 1101 Laurel Oak Road Suite 100 Voorhees NJ 08043 1 877 495 4185 and 3 Send one copy of the demand for arbitration to the other party b Special Rules In the arbitration proceeding the arbitrator has no authority to make errors of law and any award may be challenged if the arbitrator does so Otherwise the arbitrator s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other individuals or entities or arbitrate any claim as a representative member of a class or in a private attorney general capacity The arbitrator shall award attorneys fees and costs to the party that the arbitrator determines prevailed at the arbitration A court may sever any portion of Section 8 that it finds to be unenforceable except for the prohibition on class or representative arbitration Notwithstanding this Section 8 i any Claim based on Section 1 c above ii any dispute involving a violation of the Communications Act of 1934 47 U S C 605 the Digital Millennium Copyright Act 17 U S C 1201 the Electronic Communicatio
3. actually provided the early cancellation fee amount shall be 1 200 which shall be reduced on a pro rata basis by the number of months you actually paid for the Required Channels during the Agreement Period Calculation Early Cancellation Fee Amount 1 200 60 which is the Agreement Period x number of months remaining in Agreement Period For example if you selected the HD Bundle for an L amp l Establishment with 100 Units and you received the Discount Amount for a full 12 months but you terminate this Agreement or cease paying for the Required Channels at 24 months you will pay DIRECTV 5 400 4 50x100x12 5 400 but if you selected SD Base regardless of the number of Units if you cease paying for the Required Channels at 24 months you will pay DIRECTV 720 1200 60 20x36 720 This payment is due within thirty 30 days of receipt of a notice of failure to complete the Commitment Period from DIRECTV If you fail to make payment DIRECTV may at its option a charge you for the Required Channels for the entire Commitment Period and or b pursue legal remedies against you for and receive the total amount due PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 3 of 6 LODGING AND INSTITUTIONS GENERAL TERMS AND CONDITIONS Effective Date is February 6 2014 until replaced 1 OUR SERVICE These are the terms on which we will provide you Service a Program Choices and DTV Receiving Equipment and Programming Changes You
4. any of these blackouts you may be subject to legal action d Your Viewing Restrictions Inspection It is your responsibility to impose any viewing restrictions on employees or guests as you think appropriate We are not responsible to you or anyone else based on the content of our programming Please visit www directv com for information on parental controls locks and limits on your account DIRECTV or its authorized agent shall have the right to inspect your DTV Receiving Equipment at any time during your normal business hours If we reasonably determine that you are in breach of any of these rules for use or of your obligations under this Agreement we may immediately deactivate any or all Services provided to you If Services to you are so deactivated in addition to the indemnification obligations described below you are still responsible for payment of all outstanding balances You agree that all Services will be exhibited in entirety in original form and as provided by us without any modifications additions including the addition of a crawl line or deletions to any of the Services e Names and Marks You may not use any of our Marks without our prior written consent Marks means any trademarks symbols logos etc whether owned by DIRECTV or a third party s that are used in connection with or are otherwise associated with the Services DIRECTV may include the L amp l Establishment s name and address and other commercially avai
5. direct contractual or other relationship with DIRECTV by virtue of this Agreement or delivering of the Services PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 6 of 6
6. you cancel your Service you may be charged a fee Requesting Access Cards on behalf of other persons or for purposes other than lawful viewing of DIRECTV Service is prohibited Access Cards are the exclusive property of DIRECTV c Viewing Limitations and Blackouts You may not resell rebroadcast transmit or perform the programming charge admission for its viewing or transmit or distribute running accounts of the Services You shall not charge your Units nor the guests residents or other occupants of Units for the viewing of or listening to any Service s but shall distribute all of the Services free of charge and as a convenience of occupancy All Units located at the L amp I Establishment shall receive all of the Services Notwithstanding the provisions of Section 8 we or any programming provider may prosecute violations of the foregoing against you and other responsible parties in any court of competent jurisdiction under the rules and regulations of the Federal Communications Commission and other applicable laws Certain programming including sports events may be blacked out in your local reception area or otherwise unavailable to L amp l Establishments in your local reception area due to legal contractual or other restrictions Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights You may visit www directv com for more blackout information If you circumvent or attempt to circumvent
7. DIRECTV L amp l PROGRAMMING COMMITMENT AGREEMENT Effective Date is February 6 2014 until replaced THIS DIRECTV LODGING AND INSTITUTIONS PROGRAMMING COMMITMENT AGREEMENT TOGETHER WITH THE PROGRAMMING COMMITMENT TERMS AND CONDITIONS AND GENERAL TERMS AND CONDITIONS INCLUDED BELOW THIS AGREEMENT DESCRIBES THE TERMS AND CONDITIONS OF YOUR RECEIPT OF AND PAYMENT FOR DIRECTV SERVICE AND THE PROVISION BY DIRECTV TO YOU OF THE PROGRAMMING AND DISCOUNT S INITIALED BELOW PLEASE INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SIGNING BELOW YOU UNDERSTAND AND AGREE THAT YOU WILL RECEIVE THE DISCOUNT S AS PART OF YOUR SUBSCRIPTION TO DIRECTV SERVICE AND IF YOU DO NOT COMPLETE YOUR COMMITMENT PERIOD EARLY CANCELLATION FEES MAY APPLY DIRECTV provides satellite entertainment programming and services including associated DTV Receiving Equipment if any provided by DIRECTV Service or Services to L amp l Establishments located within the United States As used in this Agreement DIRECTV we us or our means DIRECTV LLC and you your or Customer means the entity that owns the L amp I Establishment receiving the Service and or the entity that is responsible for the payment of fees and charges to DIRECTV directly or indirectly through one of DIRECTV s authorized L amp l sales agents an L amp l Dealer The Services made available under this Agreement are only available to establishments quali
8. GLIGENCE OR OTHERWISE WE SHALL NOT BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES NOR FOR ANY LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR INTERRUPTION OF BUSINESS c Exhibition and Music Rights WE SHALL HAVE NO LIABILITY TO ANY PERSON OR ENTITY DUE TO OR BASED ON THE CONTENT OR YOUR EXHIBITION OF ANY OF THE SERVICES PROVIDED BY US INCLUDING BUT NOT LIMITED TO LIABILITY FOR THE PAYMENT OF ANY REQUIRED MUSIC LICENSE FEES IF YOU WISH TO PLAY MUSIC OTHER THAN MUSIC SERVICES PROVIDED BY DIRECTV AS PART OF A PACKAGED MUSIC CHANNEL SERVICE AND DISPLAYED IN ACCORDANCE WITH OUR RULES OF USE INCLUDING MUSIC INCLUDED WITHIN TELEVISION PROGRAMMING OR ADVERTISING IN YOUR L amp I ESTABLISHMENT YOU ARE RESPONSIBLE FOR ALL REQUIRED MUSIC LICENSE FEES d Indemnification YOU AGREE TO INDEMNIFY DEFEND AND HOLD DIRECTV ITS OFFICERS EMPLOYEES AGENTS AND REPRESENTATIVES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS DAMAGES LIABILITIES EXPENSES INCLUDING REASONABLE ATTORNEYS FEES AND COSTS OF LITIGATION LOSSES JUDGMENTS AND ASSESSMENTS OF ANY KIND DIRECTLY OR INDIRECTLY RESULTING FROM YOUR BREACH OF ANY OF OBLIGATIONS HEREUNDER 8 RESOLVING DISPUTES Any legal or equitable claim relating to this Agreement or your Service referred to as a Claim will be resolved as follows a Resolution We will first try to resolve any Claim informally Accordingly neither of us may start a formal proceeding except for Claims de
9. IED REGARDING THE EQUIPMENT ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED DIRECTV IS NOT RESPONSIBLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE DTV RECEIVING EQUIPMENT TRANSFER OR ASSIGNMENT Both parties intend that these terms and conditions shall inure to the benefit of their respective assigns transferees successors in interest secured parties and collateral assignees and that it shall continue in full force and effect after any sale of L amp I Establishment and be binding on all subsequent owners Customer shall comply with DIRECTVs transfer and assignment requirements see General Terms and Conditions CONSEQUENCES OF YOUR FAILURE TO SATISFY YOUR COMMITMENT PERIOD If you fail to maintain your subscription to the Required Channels for the entire Commitment Period in addition to any other early cancellation fees set forth in the Agreement for i SD Bundle HD Base and HD Bundle Customer will pay DIRECTV an early cancellation fee equal to the sum of all Discount s provided to Customer which shall be based on the number of months the L amp I Establishment received the Discount s when you ceased payment for the Required Channels Calculation Discount Amount x number of Subscriber Units x number of months L amp I Establishment received the Discount and ii for Customers that take SD Base since no Discount is
10. MATION PROVIDED HEREIN IS TO THE BEST OF THE UNDERSIGNED S KNOWLEDGE COMPLETE AND ACCURATE AND THAT THE UNDERSIGNED HAS VERIFIED THE ACCURACY OF THE INFORMATION BY PERSONALLY VISITING THE L amp I ESTABLISHMENT Legal Name of L amp I Dealer Name of Person Signing Operating Name Print Title Date Phone Signature PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 1 of 6 L amp l ESTABLISHMENT INFORMATION AND SERVICE SELECTION Effective Date is February 6 2014 until replaced L amp l ESTABLISHMENT AND L amp I DEALER INFORMATION DIRECTV Account Number Bill to Physical Address Mailing Address L amp I Dealer Billing Authorized Full Legal Name of Customer Unit Count Property Name Brand Affiliation if any Physical Address Contact at Property Property Phone Number Mailing Address if different Contact at Mailing Address Mailing Address Phone Number Dealer Name Dealer Corp ID Dealer Number Legal Structure of Customer L Corporation _ LLC L Partnership Sole Proprietor L Government J Other If Customer is corporation limited liability company or limited partnership state of organization If Customer is general partnership state in which principal place of business is located If Customer is sole proprietorship state of principal residence Federal Tax ID Tax Exempt L Yes No L amp I ESTABLISHMENT
11. RECTV DVR Service or change the service fee 7 LIMITS ON OUR RESPONSIBILITY a Service Interruptions and Warranty Disclaimer Service may be interrupted from time to time for a variety of reasons We are not responsible for any interruptions of Service due to acts of God power failure or any other cause beyond our reasonable control For an interruption of a significant length of time that is within our reasonable control upon your request we will provide what we determine to be a fair and equitable adjustment to your account to make up for a Service interruption THIS IS YOUR SOLE REMEDY AND OUR SOLE DUTY You agree that this Agreement does not provide for and the Service does not include any warranty services or other services that we might provide separately including without limitation any fee based or other programs WE MAKE NO WARRANTY REGARDING ANY SERVICE OR DTV RECEIVING EQUIPMENT WHICH IS PROVIDED AS IS ALL SUCH WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED YOU BEAR THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF DTV RECEIVING EQUIPMENT AND ARE RESPONSIBLE FOR THE ENTIRE COST OF REPAIR PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 5 of 6 b Limitations of Liability WE ARE NOT RESPONSIBLE FOR ANY INDIRECT CONSEQUENTIAL SPECIAL PUNITIVE INCIDENTAL DAMAGES OR LOSSES RELATING TO THE DTV RECEIVING EQUIPMENT OR ANY SERVICE WHETHER BASED ON NE
12. TYPE Check One Type Example Total Unit Determination Total number of outlets connected to the DTV Receiving Equipment if Hotel Hotel Motel Resort and Inn the maximum number of available rooms for rent is less than the number i i of outlets maximum number of available rooms can be used plus any other non public areas approved by DIRECTV Total number of outlets connected to the DTV Receiving Equipment if Long Term Nursing Home Assisted Living Long the maximum number of available rooms for rent is less than the number Health Care Term Care Facility of outlets maximum number of available rooms can be used plus any other non public areas approved by DIRECTV Short Term ar a ee ee Health Care Hospital Medical Clinics Dialysis Clinics Total number of outlets connected to the DTV Receiving Equipment Dormitory College University Gorniveni or ther Total number of outlets connected to the DTV Receiving Equipment dormitory housing setting Recreation Marinas Camp Grounds RV Parks Total number of outlets connected to the DTV Receiving Equipment Prison Prisons and Correctional Facilities Total number of outlets connected to the DTV Receiving Equipment PROGRAMMING SELECTION Select the Services Customer wishes to order by checking the appropriate boxes below Enter the Service price if it is not already listed for each selection using the Lodging and Institutions Rate Card Use the per Unit pr
13. acquisition corporate reorganization merger or sale of substantially all assets to another entity You hereby consent to such assignment You must continue making all required payments to us in accordance with your billing statement unless notified otherwise You may not assign or transfer your Service DTV Receiving Equipment this Agreement or any or your rights and obligations under this Agreement without our prior written consent not be unreasonable withheld If as part of the sale of your L amp l establishment you wish to transfer any of the foregoing contact DIRECTV no later than thirty 30 days prior to the proposed effective date of the transfer so that DIRECTV can review your account and determine whether DIRECTV will approve the transfer such approval not to be unreasonably withheld d Other This Agreement and any lease activation programming or other service commitment agreement that you entered into with DIRECTV in connection with obtaining Service constitute our entire agreement No salesperson or other representative is authorized to change it If any provision is declared by a competent authority to be invalid that provision will be deleted or modified to the extent necessary and the rest of the Agreement will remain enforceable The terms of this Agreement that expressly or by their nature survive termination shall continue thereafter until fully performed No occupant of any Unit shall be deemed to have any privity of contract or
14. ceiving Equipment to DIRECTV b DVR Service DIRECTV DVR Service is only available to DRE customers with DVR enabled DTV Receiving Equipment The DIRECTV DVR Service is not authorized for use in any other environment and may be used only for private non commercial viewing purposes The DIRECTV DVR Service gives your guests or occupants the ability to see and record televised programs Third Party Content while in a Unit You understand that Third Party Content is the copyrighted material of the third party that supplies it is protected by copyright and other applicable laws and may not be reproduced published broadcast rewritten or redistributed without the written permission of the third party that supplied it except to the extent allowed under the fair use provisions of the U S copyright laws or comparable provisions of foreign laws You agree that DIRECTV will have no liability to you or anyone else who uses your DIRECTV DVR Service with regard to any Third Party Content If content recorded using the DIRECTV DVR Service is not automatically deleted when a guest or occupant vacates a Unit you agree to manually delete such content prior to occupancy by another guest or occupant You agree to indemnify defend and hold harmless DIRECTV from and against any and all claims damages liabilities and expenses arising from any failure to manually delete recorded content DIRECTV may from time to time change add or remove features of the DI
15. es or other governmental fees and charges if any which are assessed To control the basic charges which apply to all customers we may charge fees that arise in specific circumstances only to those customers responsible for them b Billing Statements Subject to any third party billing relationship if you receive your bill from DIRECTV we will send you a statement for each billing cycle usually once every 30 days unless you have a zero or nominal balance due or a nominal credit balance on your account at the end of a billing cycle If you receive your bill from an L amp I Dealer please speak with them regarding payments and timing of payments Statements from DIRECTV will show 1 payments credits purchases and any other charges to your account 2 the amount you owe and 3 the payment due date If you think a statement is incorrect or if you need more information about it contact us immediately We will try to resolve any complaints as promptly as we can but you must contact us within 60 days of receiving the statement in question Undisputed amounts must be paid by the due date to avoid a late fee and reduction or deactivation of Service c Consents Regarding Credit Collection Costs In order to establish an account with us you authorize us to inquire into your corporate or personal creditworthiness as applicable subject to Section 5 by checking with credit reporting agencies If you are delinquent in any payment to us you also author
16. fying as Lodging amp Institution Establishments a k a L amp I Establishments as determined by DIRECTV which as of the date of this Agreement solely includes hotels motels resorts inns hospitals nursing homes assisted living and long term care facilities medical and dialysis clinics college or university dormitories or eligible student housing marinas camp grounds RV Parks prisons and correctional facilities The Services must be provided on a free to guest basis and may only be provided within the private rooms of the L amp I Establishment and if approved by DIRECTV other non public areas of the L amp l Establishment DIRECTV receiving hardware an Access Card as defined below remote control and receiving antenna dish referred to collectively as DTV Receiving Equipment are required to view the Service This DTV Receiving Equipment may be in addition to other hardware and software sold or leased to you by your L amp l Dealer to which this Agreement does not apply A Unit means either an outlet connected to the DTV Receiving Equipment a room available for rent with one or more outlets connected to the DTV Receiving Equipment or another non public area approved by DIRECTV the application of which depends on the type of L amp I Establishment as further defined and subject to the L amp I Establishment table below You may contact us 24 hours a day by calling our DIRECTV Business Service Center at 1 800 388 2505 o
17. hment PROGRAMMING COMMITMENT You must subscribe to the Required Channels within the L amp l Package selected for the Commitment Period After you have fulfilled your Commitment Period under these DIRECTV Programming Commitment Terms and Conditions you are not obligated to continue your subscription to the Service for any specific duration Even if Customer receives the Discount under these Programming Commitment Terms and Conditions if Customer commits to any higher programming minimums such as those under DIRECTV Residential Experience Equipment Customer must continue to subscribe to the higher minimum requirement EQUIPMENT INSTALLATION AND MAINTENANCE You shall arrange with the authorized L amp l Dealer representing DIRECTV Service at your L amp l Establishment for the timely delivery and installation of all hardware and or software required for the installation of the required DTV Receiving Equipment at your Property As between DIRECTV and Customer Customer shall be solely responsible for any and all costs associated with the installation and maintenance of the DTV Receiving Equipment Customer agrees that DIRECTV is not responsible to provide the installation maintenance or service on the DTV Receiving Equipment Customer agrees that any claims about installation maintenance or service or breach of warranty or representation will not impact its obligation to complete its Commitment Period DIRECTV MAKES NO WARRANTY EITHER EXPRESSED OR IMPL
18. ice corresponding to your number of Units UNIT UNIT PACKAGE PRICE PACKAGE PRICE PACKAGE UNIT PRICE ULTIMATE 11 64 L HBO Package 2 75 O Receiver Software Fee ENTERTAINMENT 6 64 O HBO Cinemax Package 2 75 O Othe S FAMILY 2 49 O SHOWTIME Package seso Omer HD Access 035 O StarzVEncore Super Pack 375 O Other Local Channels E e E e Others Unit Price Subtotal Charges must be based on 100 of the Units at all times Pricing does not include taxes Number of Units include Customer is responsible for taxes Refer to your Service bill for taxes due In certain areas approved non public areas Service may be unavailable or additional restrictions may apply Blackout restrictions and Unit Price Total other conditions apply to sports programming Programming and pricing may change i O Local Channels 59 99 Customers with Local Channels on account prior to 2 7 13 will maintain flat rate Local Channel Fee which as of 2 7 13 is 59 99 For monthly total calculation to the right either O DVR Property Service Fee O Small Property Fee include per unit Local Channel rate or flat rate depending on Customer Property Fees Total DRE CUSTOMERS If you use Residential Experience Equipment DIRECTV will charge 1 a Receiver Software Fee for all active receivers and 2 a monthly DVR Property Service Fee which is due at all times as long as DVR functionality is ac
19. ize us to report any late payment or nonpayment to credit reporting agencies Due to the subjective nature of creditworthiness we reserve the right to require prepayment for any Service via cashier s check money order or credit card notwithstanding your credit rating past history or practice To the extent permitted by law you will pay us any collection costs and fees we reasonably incur 3 CUSTOMER INFORMATION a Representations and Warranties The person ordering Service represents and warrants that s he is authorized to agree to the terms of this Agreement and that all rights approvals and consents necessary to enter into this Agreement have been obtained You have had the opportunity to consult with an attorney or any other person entity of your choosing for legal professional advice prior to agreeing to this Agreement Further you have read and understand the contents terms conditions and effects of this entire Agreement You represent warrant acknowledge and agree that i there is no agreement or understanding with any third party that conflicts or interferes with this Agreement ii you grant DIRECTV the right to deliver satellite entertainment programming and services and to use all equipment on site in order to provide the Services iii the Services shall only be displayed or exhibited in Units at L amp l Establishments at which persons will view the Services on a free to guest basis and iv unless otherwise authorized by DIRECTV
20. lable information in customer lists and in marketing materials 2 PAYMENT In return for receiving our Service you promise to pay as follows a Programming Taxes and Fees You will pay in advance at our rates in effect at the time for all Service and DTV Receiving Equipment ordered by you or anyone who uses your DTV Receiving Equipment with or without your permission until the Service is canceled or your account is properly transferred If the Service is part of an offer through which you receive credits offsetting all or part of the Service price or DTV Receiving Equipment such credits are also paid in advance If you cancel the Service you are no longer entitled to receive the credits and we reserve the right to recoup pre paid credits The outstanding balance is due in full each month You may use a credit or debit card to establish recurring payments authorize a monthly ACH payment or pay by mail See Section 4 c and d regarding payment upon cancellation We may in our discretion accept partial payments which will be applied to the oldest outstanding statement No payment in full notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us We may reduce your Service to a minimum service level at our rates in effect at the time or deactivate your Service if you do not pay your statements on time after any applicable grace period You will pay all state and local tax
21. must subscribe to a base package in order to receive additional Services such as premium movie services or sports subscriptions All programming selections have their own rates terms and conditions Information about programming is at www directv com Many factors affect the availability cost and quality of programming and may influence the decision to raise prices and the amount of any increase These include among others programming and other costs consumer demand market and shareholder expectations and changing business conditions Accordingly we have the unrestricted right to change rearrange add or delete our programming packages the selections in those packages our prices and any other Service at any time We will endeavor to notify you of any change within our reasonable control and its effective date b Access Card You have received conditional access cards referred to collectively as the Access Card and a License Agreement governing your use of the Access Card while you are receiving our Service Tampering with or other unauthorized modification of the Access Card is strictly prohibited and may result in criminal or civil action Tampering with or inserting any device into your DTV Receiving Equipment other than an authorized unmodified Access Card is prohibited DIRECTV reserves the right to cancel or replace the Access Card Upon request the card must be returned to DIRECTV If you do not return the Access Card to DIRECTV when
22. n a periodic basis including any monthly or annual subscriptions and seasonal sports subscriptions as long as we continue to carry the Service The term of this Agreement is distinct from any term of an agreement between you and an L amp l Dealer and the termination of one shall not directly affect the other c Cancellation You may cancel Service by notifying us in writing including by email or facsimile In addition to cancelling in writing DIRECTV may accept cancellation requests over the phone however DIRECTV is not required hereunder to do so If your account remains active and you have only notified DIRECTV of cancellation over the phone you remain responsible for all fees accrued until you provide notice in writing Your notice becomes effective when received by us in writing You will still be responsible for payment of all fees accrued through that effective date In addition to any deactivation or change of service fees if you cancel Service or change your Service package you may be subject to an early cancellation fee if you agreed to a fixed term with DIRECTV in connection with the receipt of any promotional Service offer or the receipt of any DTV Receiving Equipment and fail to maintain the required Service for the required period of time We will not credit seasonal sports subscriptions after the season starts We may cancel Service at any time if you fail to pay amounts owing to us when due subject to any grace periods breach any othe
23. nce with this Agreement If any of the foregoing occur you are obligated to DIRECTV for payment of the Service from and after the earlier of i the date you learn of the L amp l Dealer s cessation or failure of payment ii the date DIRECTV notifies you that the L amp I Dealer is no longer authorized to perform billing activities or iii L amp I Dealer s insolvency or inability to pay its debts in the ordinary course You are responsible for manually deleting any content recorded with the DIRECTV DVR Service that is not automatically deleted see Section 6 b of the General Terms and Conditions To delete 1 Turn on the TV 2 Push the playlist button on the remote control 3 Push the dash for delete all 4 An on screen message will appear asking you if you want to delete all recordings and 5 Press Yes CUSTOMER SIGNATURE CUSTOMER AGREES TO THE TERMS AND CONDITIONS OF THIS AGREEMENT INCLUDING THIS COVER PAGE AND EACH OF THE SCHEDULES ATTACHED HERETO THIS AGREEMENT IS NOT BINDING ON DIRECTV UNTIL ACTIVATION Legal Name of Customer Name of Person Signing Operating Name Print Title Date Phone Signature THIS AGREEMENT INCLUDES ONE OR MORE SCHEDULES TO WHICH YOU ARE BOUND BY SIGNING ABOVE L amp l DEALER SIGNATURE BY SIGNING L amp I DEALER CERTIFIES THAT IT HAS EXPLAINED THIS AGREEMENT TO THE CUSTOMER INCLUDING THE BILLING AND COLLECTION OBLIGATIONS AND EACH OF THE SCHEDULES HERETO AND THAT THE INFOR
24. ns Privacy Act 18 U S C 2510 2521 or any other statement or law governing theft of service may be decided only by a court of competent jurisdiction and iii an action may be asserted in small claims court in lieu of arbitration 9 MISCELLANEOUS a Notice Notices to you will be deemed given when personally delivered addressed to you at your last known address and deposited in the U S Mail which may include inclusion in your billing statement or sent via Internet to the e mail address you provided us or sent via satellite to your DTV Receiving Equipment or delivered when a voice message is left at the telephone number on your account Unless otherwise required herein notices to us will be deemed given when we receive them at the address on the first page b Applicable Law The interpretation and enforcement of this Agreement and any disputes with DIRECTV shall be governed by the rules and regulations of the Federal Communications Commission other applicable federal laws and the laws of the state and local area where Service is provided to you This Agreement is subject to modification if required by such laws Notwithstanding the foregoing Section 8 shall be governed by the Federal Arbitration Act c Assignment We may assign your account or this Agreement and all rights and or obligations hereunder to any third party without notice for any purpose including without limitation collection of unpaid amounts or in the event of an
25. r provision of this Agreement or act abusively toward our staff In such case you will still be responsible for payment of all fees as described in Section 4 c We may also cancel Service if you do not to accept any changed terms Any agreement with an L amp l Dealer is separate and apart from this Agreement cancellation of your Service does not affect any rights or obligations between you and an L amp l Dealer d Credit Balances Subject to any third party billing relationship if you receive your bill from DIRECTV when your account is closed we will review your account and refund any excess monetary payments Unused portions of retention or similar credits will not be refunded If your credit balance is less than 1 00 we will not issue you a refund unless you make a written request for the refund If you do not make such a written request for the refund within one year of the close of your account you forfeit any credit balance remaining on your account and your account balance will be reset to zero You understand that you will incur fees and charges as a result of your receipt and use of Service and or DTV Receiving Equipment and may incur early cancellation fees and or equipment non return fees By giving us your credit or debit card account information at any time you authorize us to apply this method of payment in accordance with applicable law to satisfy any and all amounts due upon cancellation You further acknowledge that you are required
26. r sending us an e mail at commercialcustsat directv com or writing us for notices and mail DIRECTV LLC Business Service Center P O Box 5392 Miami FL 33152 5392 or for payments DIRECTV LLC L amp I Account Payments P O Box 60036 Los Angeles CA 90060 0036 This Agreement does not supersede is not superseded by and is separate and apart from any agreement between Customer and any L amp I Dealer DIRECTV and L amp I Dealers are independent entities and DIRECTV is not responsible for any acts or omissions of the L amp I Dealer L amp l DEALER BILLING IF YOU HAVE MADE ARRANGEMENTS WITH L amp l DEALER TO BILL AND COLLECT FOR SERVICE YOU UNDERSTAND THAT L amp I DEALER S BILLING AUTHORITY IS SUBJECT TO THE APPROVAL OF DIRECTV AND YOU FURTHER AGREE TO THE FOLLOWING ADDITIONAL BILLING TERMS AND CONDITIONS Please use the contact information provided on your bill from your L amp l Dealer for any questions about your bill DIRECTV will bill and collect from such L amp I Dealer for the Service and you shall pay such L amp I Dealer directly for the Service If however DIRECTV informs you that the L amp I Dealer is no longer authorized by DIRECTV to bill and collect for the Service or the L amp l Dealer has ceased or failed to pay DIRECTV when due or the L amp I Dealer is insolvent or unable to pay its debts in the ordinary course then DIRECTV may commence billing and collection directly with you and you shall pay DIRECTV for Service in accorda
27. sages at any time 4 TERM CHANGES IN CONTRACT TERMS AND CANCELLATION a Change in Terms We reserve the right to change the terms and conditions on which we offer Service If we make any such changes we will send you a copy of your new L amp I Service Agreement with its effective date If you do not accept any such changed terms or conditions subject to Sections 4 c and d you have the right to cancel your Service If you elect not to cancel your Service after receiving a new L amp l Service Agreement your continued receipt of Service constitutes acceptance of the changed terms and conditions If you notify us that you do not accept such terms and conditions then we may cancel Service b Term The term of this Agreement shall run concurrently with any commitment you agreed to in consideration for DTV Receiving Equipment or promotional Service offers whether set forth in the Agreement or agreed to by you separately before or after the date of this Agreement Following the end of any such commitment the Term shall continue indefinitely and Service will continue until canceled as provided herein If you did not agree to a definitive term commitment in consideration for DTV Receiving Equipment or a promotional Service offer the term of this Agreement is indefinite and Service will continue until cancelled as provided herein In either case unless you notify us that you wish to cancel it we will automatically renew Service that you subscribe to o
28. scribed in Section 8 b below for at least 60 days after one of us notifies the other of a Claim in writing You will send your notice to the address on the first page of this Agreement and we will send our notice to your billing address Except as provided in Section 8 b if we cannot resolve a Claim informally any Claim either of us asserts will be resolved only by binding arbitration The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association that in effect as of the Effective Date of this Agreement and the parties agree to apply the Expedited Procedures set forth in those Commercial Arbitration Rules Commercial Arbitration Rules with Expedited Procedures referred to herein as AAA Rules The arbitration will also be conducted under the rules set forth in this Agreement If there is a conflict between AAA Rules and the rules set forth in this Agreement the rules set forth in this Agreement will govern ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL Unless the Claim exceeds 25 000 exclusive of interest and arbitration costs the dispute shall be resolved by submission of documents and there will be no hearing For arbitrations in which a hearing is held the arbitration hearing will be held in the city of your commercial establishment unless you and we both agree to another location or telephonic arbitration To start an arbitration you or we must do the following things 1 Write
29. tive DIRECTV will charge a Small Property Fee if you have fewer than 20 Units GRAND TOTAL PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 2 of 6 PROGRAMMING COMMITMENT TERMS AND CONDITIONS Effective Date is February 6 2014 until replaced These DIRECTV Programming Commitment Terms and Conditions set forth the additional terms and conditions of your receipt from DIRECTV either through DIRECTV directly or through an L amp l Dealer and DIRECTV s provision to you of discounts for you to apply to the standard DIRECTV L amp I Establishment Service rates paid by your L amp l Establishment DIRECTV SERVICE WILL BE PROVIDED AT THE RATES SET FORTH ON THE COMMERCIAL LODGING AND INSTITUTIONS RATE CARD IN EFFECT FROM TIME TO TIME THE RATE CARD WHICH MEANS All PRICES CONTAINED IN THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE EVEN THOUGH YOU ARE AGREEING TO A COMMITMENT PERIOD IN OTHER WORDS THE ACTUAL PER UNIT RATE FOR THE CHANNELS WILL INCREASE IF THE RATE ON THE RATE CARD INCREASES BUT THE DISCOUNT S WILL STILL APPLY DISCOUNT IF YOU WISH TO RECEIVE A DISCOUNT OFF OF THE RATE CARD PRICING PLEASE INITIAL ONE OF THE L amp l PACKAGES LISTED BELOW YOU MUST SUBSCRIBE TO THE REQUIRED CHANNELS FOR THE L amp l PACKAGE YOU INITIAL Room p j 5 2 3 Per Unit ae 5 Discount Commitment Initial aA L amp I Package Required Channels Rate Discount Period Period At
30. to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information 5 GOVERNMENTAL ENTITIES The parties recognize that DIRECTV is a provider of a commercial service and even if Customer is a government entity that the provision of the Service does not deem DIRECTV a government contractor or subject DIRECTV to federal state or local procurement regulations applicable to government contractors Notwithstanding anything herein if you are a government entity to the extent applicable law prohibits a credit inquiries or reporting of government entities to credit bureaus Section 2 c shall not apply b the payment of cost of collection Section 2 c shall not apply c indemnification of commercial vendors indemnification under Section 7 d shall not apply and d the resolution of disputes through arbitration Section 8 shall not apply Section 2 a shall be subject to a government entities tax exempt status 6 SOFTWARE LICENSE AND DVR SERVICE a Software Some DTV Receiving Equipment incorporates software which is owned by DIRECTV or its third party licensors the software Before using the DTV Receiving Equipment read the terms and conditions for use of the software located in the user manual and at www directv com If you do not agree to these terms you may not use the DTV Receiving Equipment and may not activate the Service and should immediately return the DTV Re
31. you shall not display or exhibit and shall not permit others to display or exhibit in any manner whatsoever any of the Services received in areas accessible to the public and or common areas such as bar restaurant diner stadium casino club cafe theater If your business or establishment does not meet the qualification for L amp I Establishment but you still wish to receive the Service you may qualify for other types of commercial establishment services subject to a separate commercial agreement PROGRAMMING COMMITMENT Form 2 6 14 56538v10 Page 4 of 6 b Contact Information In connection with entering into this Agreement and during the term you agree to provide organization documents government issued identification or other documentation requested by DIRECTV to confirm your full legal name and your state of organization or principal place of business or residence You also agree to provide true accurate current and complete contact information about your L amp l Establishment and maintain and promptly update your contact information to keep it true accurate and complete If you provide a cellular telephone number you acknowledge and consent that we may call you on your cellular phone for business purposes including collections calls You also grant permission for us to send non marketing service or account related text messages to your cellular phone Your carrier s message and data rates may apply but you may opt out of the text mes
Download Pdf Manuals
Related Search