the User Manual Here - NVT OnDemand
Contents
1. you will be confirming your reservation You will also receive a confirmation email with the detailed information about your booking including the ride ID number CONFIRMATION PICKUP 750 776 Snodgrass Rd Crownsville MD DROPOFF 677 N Riverside Dr Crownsville MD 210 TIME DATE March 26 04 40 PM CARCLASS Economy Sedan PASSENGERS LUGGAGE 3 3 DISCRETIONARY GRATUITY PROMO CODE SELECT YOUR PAYMENT CARD TOTAL 2 16 Passenger Profile and Dashboard You can access your passenger profile and dashboard either by 1 tapping on the stacked bars that are on the upper left of the app or 2 through www napavalleytours limolabs com under log in The dashboard on your app as shown below allows you to Track your ride to your destination Review all scheduled rides Review a history of your rides View your profile Update your profile Change your password Delete your credit card Send the company a crash report showing details of any errors ea ft Ride now 4 4 Ride later 9 Scheduled aly History ae M file Up ch p lt Crash Report 1749 0 1623 0 Lo 4120 0 4150 0 4154 0 AIRR ni SD CI cc 17 The same passenger profile and information is accessible through www napavalleytours limolabs com under log in Enter your email address and password and then click on the item on the dashboard that you are interested in In addition you can o2. SD A a L Once you enter your information tap Create Account to register your profile Next an SMS confirmation code will be sent to your cell phone When you receive the code enter it into the box shown below This will activate your registration BACK CODE CONFIRMATION Enter confirmation code C m You are now registered and can select either Ride Now or Ride Later RIDE NOW After you are registered there are a few simple steps to complete a ride now booking 1 Open the app Log in and select Ride Now 2 Enter your pick up location 3 Decide if you want a one way trip or a by the hour round trip 4 Select your vehicle type and fare 5 Enter a promo code if you have one 6 Select your method of payment and 7 request the ride These steps are described in more detail below 1 Open the app and Log in using your email address and password and select Ride Now 2 Enter your pick up location When you select Ride Now a new screen will open as shown below with your current location based on the GPS in your phone If you need to change it to your pick up location you can either tap the pick up box with your finger and type in the address or place your finger on the map and move it until the green P corresponds with your pick up location RIDE NOW PICKUP 656 Severn Rd Severna Park MD 21146 United States US 3 Decide if you want a one way trip or a
3. Crownsville MD 21032 United States US DROPOFF 677 N Riverside Dr Crownsville MD 21032 United States US cedar Trail cedar Terrace le jer Tt Pe ELR ar 13 Next select the number of passengers and bags by tapping your finger on the two boxes at the bottom of the page as shown below This will determine the appropriate vehicle for your booking e g 3 or fewer passengers is a sedan Important If you select 4 or more bags regardless of the number of passengers you will automatically be prevented from booking a sedan Rather you will be presented with a SUV or Van as choices and the fares will be higher than a sedan RIDE LATER PICKUP 750 776 Snodgrass Rd Crownsville MD 21032 United States US DROPOFF 677 N Riverside Dr Crownsville MD 21032 United States US 14 Click Next and a new screen will appear where you can select the time and day you want to schedule the ride 6 1 46 9 26 2014 15 Next select from among the different vehicle choices and its corresponding fare K Fili 1 41 BACK BOOK PICKUP TIME March 26 04 40 PM 63 toe Sedan 2 iscretionary 3 rere S gratuity i 63 pami 4 a Discretionary 25 id 7 c 5 Discretionary gratuity SD cy Cc Finally you will see a new screen Confirmation where you can enter any promo code you have to discount the ride and select your credit card for payment When you click Accept
4. NAPA VALLEY TOURS SONOMA VALLEY TOURS We Qe amp TRANSPORTATION amp TRANSPORTATION User s Manual NVT OnDemand for use with the iPhone iPad and Android devices Using NVT OnDemand NVT OnDemand was developed for the iPhone iPad Android devices and the Internet It is a Mobile App and Web App that allows passengers to book both on demand and scheduled rides Key features include For on demand rides see the ETA of the closest car Specify destination or order car by the hour Before booking the car flat base prices are provided Track car on the map as it approaches your pick up location At trip end approve the charges and add to gratuity tip with cash or through the app Provide comments and rate the driver on a 5 star scale Receipt emailed to you after the trip with exact route taken Passengers can maintain their profile on the Mobile or Web App and store their favorite locations multiple credit cards see their past trips etc Getting Started Upon opening the app for the first time you will need to register as a new user Tap the Sign Up button at the bottom of the screen On the Create Account page shown below fill out your First Name Last Name Email Address and mobile Phone Number You will also need to set a passcode for your profile CREATE ACCOUNT Email Passwor d Confirm Password First Name Last Name Phone CREATE ACCOUNT
5. btain a fare for a Ride Now before booking see the location of the closest car and then book the ride 18
6. by the hour round trip If one way enter your destination by either a tapping the drop off box with your finger and then typing in the address b select from among the list of previous destinations that will appear or c place your finger on the map and move it until the red D corresponds with your desired destination To book a car by the hour round trip tap your finger on the S sign on the right side of the Drop Off box To set the number of hours to reserve the car place your finger on the left side of the scroll bar and slowly move it to the right until the desired number of hours is shown Then tap the green arrow above the Drop Off Box will show the number of hours the car is reserved RIDE NOW PICKUP 1026 Shore End Dr Crownsville MD 21032 United States US St Martins Rock Cove SEDAN SUV 4 Select vehicle type and fare To select the type of vehicle you want choose from among the type shown on the bottom e g sedan SUV Sprinter Be careful to select the vehicle type that is appropriate for your ride a sedan can accept up to 3 passengers an SUV up to 5 passengers and a Sprinter up to 9 passengers When you select the vehicle type the screen will show the ETA for the closest driver and you will see the available cars on the map as shown below Once you have selected the correct vehicle type and your pick up and destination or of hours to reserve car select Next You will see the fla
7. for acceptance and payment through the credit card you selected RECEIPT BASE FARE 8 EXTRA CHARGES 0 DRIVERTIP 5 TOTAL 13 LEAVE A COMMENT AND RATE YOUR RIDE Very nice car and driver K7 W7 W7 My Ky AA 12 At your destination review the total charges sent from your driver for accuracy enter any comment you want the company to know in the text box add a discretionary gratuity by tapping the box Driver Tip A keyboard will open so you can enter the amount Next type in the box Leave a Comment any information you want to pass on to management Finally rate your driver by touching from 1 to 5 stars with your finger and click Submit If you do not click Submit your credit card will be charged the next day If you do not rate the driver or accept the charges you will see this ride listed on the app s home page as pending review the next time you open it To complete the review just click on it and you will have the opportunity to rate the driver and accept the charges A receipt showing the details of the trip and the actual route taken will be emailed to you Scheduled Rides For scheduled rides after logging in click Ride Later from the app s home page Selecting your pick up and destination works the same as with Ride Now If you want a by the hour round trip follow the directions under Ride Now K Sal 1 32 RIDE LATER PICKUP 750 776 Snodgrass Rd
8. pear as shown below indicating that a search is underway for the nearest available driver If no driver has accepted the booking within 90 seconds you will get a message No cars available please try again later Searching for a car 01 06 10 If a driver has accepted your booking your screen will switch to Drive En Route and you will see the car on the map as it approaches your pick up location Also at the bottom you will see the driver s name photo the make and model of the car the driver s rating from previous rides on a 5 point scale and a phone icon that allows you to call the driver You will also receive an e mail confirming the booking with all the details When on location your driver will notify you through the app Once you enter the car you can go to your profile and click on Track My Ride This will allow you to track your progress on the map toward your destination The driver will advance the job through its various stages from On Location to Passenger in Car to Drop Off Each stage will appear on your mobile app in real time S A 11 47 CANCEL DRIVER EN ROUTE allen stapleton mercedes 11 When arriving at your destination the driver s app will show the flat base price given you when you booked the ride plus any extra fees for waiting time extra stops and any tolls added along your route The driver will then submit the total charges to you
9. t base price for your ride before you book it at the bottom of the screen eee ATAT 9 55 PM 7 wou FE BACK RIDE NOW 7 a y a hiidh a y PICKUP 35W979 Fieldcrest Drive St Charles a re NT On amp ew we 7 DROPOFF 1N Michigan Ave Chicago IL U f S w Select your payment card Base lotat 133 133 PROMOCODE 5 Enter a promo code if you have one If you have a promo code tap the promo code box and a keyboard will appear to enter the code as shown below Then click Send at the bottom of the screen You will then return to the previous screen and the appropriate discount off the original flat price will be shown BACK PROMO CODE Enter promo code 6 Select your method of payment Before you can book a ride you will be asked to enter a credit card Click Add a card Complete the form and click Submit CANCEL NEW CREDIT CARD DONE i 7 fol w AS 7 7 ANT A Credit Card Expiration Date FirstName on Card Last Name on Card Billing Address Billing Zip Code D A m L Your credit card s last 4 digits will appear on the booking page as shown below If you already registered a card when signing up initially you will be able to click a button Choose credit card e0000 AT amp T F 9 53 PM 1 20 _ BACK CHOOSECREDITCARD ADD Test XXXX XXXX 11 visa 7 Request the ride Now you ready to book the ride by clicking Request A ticking clock will ap
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