Help Manual HIPLINK DESKTOP ALERT
Contents
1. Each of these message severities are denoted by different coloured spots The ring tone for each severity level will also be different HipLink Desktop Alert a dL tink Summary Received At 4 9 e 0 e e Find attachment 2012 09 10 16 22 Meeting at 5 2012 09 10 16 23 Job description 2012 09 10 16 23 Network issue 2012 09 10 16 24 Today leave office before 4 pm 2012 09 10 16 24 Y 6 Y Y Messages with Various Severity Levels 3 3 Switching between Inbox and Configure Parameter Screens The User can switch between Inbox and Configure Parameters screens by right clicking on the HipLink Desktop Alert E icon in the left corner of the task bar near the time and date view Clicking on Restore pops up the last viewed screen of the HipLink Desktop Alert application The user can also exit the application from this menu by clicking on Close Inbox Configure Parameters Restore Close 4 08 PM 9 17 2012 The HipLink Desktop Alert Menu Appendix A Remote Administration Remote Administration is a feature that gives Hiplink administrator control over receiver s inbox data configurations and permissions The changes made by the administrator will be reflected on the HipLink Desktop Alert on next login Clean User Data HipLink admin can clean your HipLink Desktop Alert s Inbox This will delete all received messages Server Settings HipLink admin can change your HipLink Desktop Alert s Configu2. Fields marked with an asterisk are mi Adding a One Two Way HNP Carrier Carriers Panel Set up Carriers parameters and protocol settings Select Protocol DTMF Facebook Generic Deliver GSM HNP One W a HTTP MHTTP OA One Way OAI Two Way Semotus Gateway SMPP SMTP SNPP One Way SNPP Two Way TAP Dial Up TAP Leased Twitter Carriers 1 of 1 Disable Carrier Name Backup Carrier Backup Status Auto Update E x O O HNP Two Way Carrier 1 Description Default New HNP One Two Way Carrier 4 Add a HNP One Two way Receiver Add Receiver Each Receiver must h unique name a device PIN and must be assigned to a Carrier Receivers can support either one way or two way messaging Name Tim M Description Primary PIN tim 1 Ohiplink Primary Carrier Delivery HNP Two Way Carrier 1 4 st HNP Password LII Receiver Type Keep alpha chars Receiver Email O Define Alternate PIN Carrier Alternate PIN Alternate Carrier Delivery Time Zone O voice Enable Voice Phone Number Advanced Messaging tim_martin live com O Email Failover Ll Email cc Server Time m iv Enable Advanced Messaging Receiver Status DO Define Not Available Schedule Start Date End Date Start Time 00 End Time 03 04 2012 03 04 2012 Adding a One Two Way HNP Receiver Receivers Panel Setup Receiver devices and assign t
3. Ae 1 HipLink Help Manual HiPLINK DESKTOP ALERT www hiplink com 718 University Avenue gt Suite 202 gt Los Gatos CA 95032 USA TEL 408 399 6120 gt FAX 408 395 5404 gt WEB www hiplink com HipLink Desktop Alert Help Manual Copyright Copyright 2012 Hiplink Software Inc All rights reserved Warning This document is for use of licensed users only Any unauthorized copying distribution or disclosure of information is a violation of copyright laws Hiplink Software has made every effort to ensure the accuracy of information contained within this document However Hiplink Software makes no warranties with respect to this document and disclaims any implied warranties of merchantability or fitness for a particular purpose All screen images used in this document are for illustrative purposes only and are intended to provide an example of the screen only Screens may vary dependent upon the service provided All rights reserved No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission Hiplink Software Information in this document is subject to change without notice and does not represent a commitment on the part of Hiplink Software This document contains information that is confidential and is the property of Hiplink Software t may not be copied published or used in whole or in part for any purposes other than as expressly authorized by Hiplink Sof
4. Desktop Alert E HipLink HIPLINK DESKTOP ALERT HipLink HipLink Desktop Alert and Notification Solutions Version 1 0 21 2012 HipLink Software All nghts reserved Semotus Inc dba HipLink Software was founded in 1993 with corporate headquarters in the heart of Silicon Valley California As a stable profitable woman owned business HipLink continues to demonstrate a high commitment to its customers while introducing numerous technological innovations HipLink Software has been the premier provider of software for wireless text and voice communication to global organizations of all sizes for over fifteen years To purchase a product contact HLsales hiplink com or call 1 800 524 7503 or 1 408 329 5120 for details HipLink QuickLinkTM IGLinkTM OpenLinkTM and RemLinkTM are trademarks of HipLink Software Warming This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law About Screen 2 7 Support This pops up your personalized email client service and lets you seek support from the HipLink Desktop Alert team sum tiae Blas Discard Labels la tupporlhiplink com Add Oe Add Ecc Subject HipLink Suppon Arach 5e nsa Deetanan T y T 3T A T Qao HE BH H DEBES Jy Plan Text Regard
5. Note Even if an attachment or response action is embedded in a message the HNP Emergency User cannot see them 3 1 1 Messages with Response Actions If a message is received with Response Action s these response actions are displayed as buttons under the message body on the Message View screen If a message contains more than three Response Actions more button appears right next to the list of Response Actions Clicking on this button pops up a new window listing the rest of the Response Actions HipLink Desktop Alert HIPLINK DESKTOP ALERT Job ID 431 6 Received 2012 09 10 16 14 34 From John Subject View Attachment s Hello Tim Please respond to this message Regards Sent by John I WANT TO USTEN TO THIS MESSAGE 4 Previous Next Viewing a Message with Response Actions 3 2 Inbox The Inbox section displays all the received messages Clicking on a message opens it up in the Message View window HipLink Desktop Alert Summary Find attachment Meeting at 5 Job description Network issue Today leave office before 4 pm GSE Gs 4 e 4 e e Received At 2012 09 10 16 22 2012 09 10 16 23 2012 09 10 16 23 2012 09 10 16 24 2012 09 10 16 24 Inbox Screen A message with an attachment displays Y sign in the message list HipLink Desktop Alert Summary a HIPLINK DESKTOP ALERT INBOX Received At Find attachment 2012 09 10 16 22 A Message with Attach
6. S The installer will install HipLink Desktop Alert 1 0 21 to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files HipLink HipLink Desktop Alert Selecting Installation Folder 5 Click on Next to proceed with the installation process i HipLink Desktop Alert Confirm Installation The installer is ready to install HipLink Desktop Alert 1 0 21 on your computer Click Next to start the installation Confirming Installation 6 The installation process might take some time If Net Framework is not installed on your desktop you will be prompted to download it now i amp HipLink Desktop Alert Installing HipLink Desktop Alert 1 0 21 HipLink Desktop Alert 1 0 21 is being installed Please wait Cancel Installation Process 7 Once the Installation is complete click on Close Check marking the Launch will start the application as soon as you click on the Close button iz HipLink Desktop Alert Installation Complete HipLink Desktop Alert 1 0 21 has been successfully installed Click Close to exit Launch Please use Windows Update to check for any critical updates to the MET Framework Successful Installation and Launching HioLink Desktop Alert Note Each time you reboot your system the HipLink Desktop Alert will launch at startup 2 3 Configuring the HipLink Deskto
7. adas 4 Aja El a M MSti eee 5 2 1 Preparing to Setup Your HipLink Desktop Alert ccoocccccncncnononononacononocnnnncnnnonacononocnonarononaronnonanonons 5 2 2 Installing the HipLink Desktop Alert cc cccccceseccccsscccesscecesececeeceeeeneeeeeecesenecessneceseeaeesaesceseeecessneeeees 9 2 3 Configuring the HipLink Desktop Alert ccccooocccnccncccnncnnncnnnnnacnnnonanocononononononanonnonanoncnnonaronnnnanonnss 13 DAMON LOBDUE ae iedebisinistin ute san tutedeousii Desin obsit iti bata EE de dedtenc ut xim eria iM Eat Mas UE uds 14 24 1 Logging In via Emergency MOE ocio rrt Yen a id 15 A ORIENTE E I m e 16 PESE CoU TTT E 16 YE les det PU nn 16 Enapter Usne the APOCO ada 17 SIMI AINE UU t a 17 3 1 1 Messages with Response Actions cccssscccesscccessececenceeeesceceenceceueceseneceeeeeeeecessueecessueceneneeees 18 S WM pl 00 GEM PR A 19 3 2L lype NP TTE 20 3 2 2 Receiving Messages with Various Severity Levels oooocccoocnnconcnoncnocononocnnonnononaronnonacononanonnns 22 3 3 Switching between Inbox and Configure Parameter SCreeNnsS ccccccssseccccessceceeeseceeeeeceeeeneceeeeeees 23 Appendix A Remote Administration cccccssscccssecccesececcenccceencecaueceeeseceeeueeseecesauecessseceseeeesecessecetsugess 24 Appendix B Uninstalling Repairing and Upgrading ccccce
8. he Logout link on top right corner of the HipLink Desktop Alert window This exits the HipLink Desktop Alert The user session also expires on the HipLink server 2 4 1 Logging in via Emergency Mode 1 Select Enable Emergency Mode check box on the login screen 2 This will disable User ID and Password fields 3 Click on OK button HIPLINK DESKTOP ALERT User id hnp Password se Enable Emergency Mode Emergency Mode Login Dialog The user will now be logged in as an Emergency User Logging in via Emergency Mode lets the user view messages sent to HNP Emergency User from the HipLink server Once logged in via Emergency Mode the user name on the top right corner of the HipLink Desktop Alert window will be displayed as Emergency HipLink Desktop Alert m HIPLINK DESKTOP ALERT Job ID 421 Received 2012 09 10 16 10 03 age Subject All Please leave office before 4pm today Regards John I WANT TO LISTEN TO THIS MESSAGE 4 Previous Next Emergency Mode Message View Caution To login via Emergency Mode Enable Emergency Mode feature should be enabled in the HNP Manager configuration Once this feature is enabled the user needs to restart the HNP Manager service 2 5 Help Clicking on the Help link will open the HTML version of this user manual 2 6 About Clicking on the About link opens a new window which displays the application version copyright and trademark notice lt HipLink
9. hem to Carriers Add Receiver Receivers 1 of 1 ABCDEFGHIJKLMNOPQRSTUMV W X Y Z Others Favorites Disabled All Find Receiver name Y First Previous 1 of 1 Next Last Refresh Apply Filter Clear Filter Copy Rows Sel Edit Schd Receiver Name w Status Receiver PIN Carrier Protocol 1 gt 7 ad ee t pe O E Tim Available Default hnp hiplink HNP Two Way Carrier HNP Two Way L i B Click to select deselect all New HNP One Two Way Receiver 5 Check Services HNP Manager and HNP One Two way Messenger services should be running Hip Link CUUOO eA a e o 2 a Services O Dotat Al Stop AIl FRestart All HNE Twp May Service is running Running since Thu Aug 30 11 27 22 2012 blur NECI Restart All Gotat Al Stop Al F PIU TLET Service is running Serea i running Runreng unos Thu Aug 30 10 36 34 2013 Service ip stopped Service is running Running since Thu Aug 30 10 36 37 2012 Serrie is stepped GIS Campaign Manager Service is stooped Campaign Manager Service is stopped HNP Manager Beret a panning Runreng sie Thu Aug 30 11 27 27 2012 External Services Feo Unknown Vine Liring wa a a ARR RAR Ge Te Ten Checking Services Status 2 2 Installing the HipLink Desktop Alert 1 Run the HipLinkDesktopAlertSetup file exe file and click Next File Edit View Favorite
10. ment s 3 2 1 Type of Messages A message can be either of the two types One way message TWo way message A One Way message is only to be read by the receiver This message may contain attachments but it does not have any response actions attached to it HipLink Desktop Alert aika HIPLINK DESKTOP ALERT Job ID 44 1 6 Received 2012 09 10 16 16 14 a Subject Hello All Meeting at 5pm Regards John IWANT TO LISTEN TO THIS MESSAGE 4 Previous Next One Way Message View A Two Way message is the one that the receiver can reply to by executing the response action s attached to it This response is sent back to the server where the message s status is updated accordingly HipLink Desktop Alert AE Sa HipLink HIPLINK DESKTOP ALERT Se Job ID 45 1 6 Received 2012 09 10 16 17 44 coe Subject All Please respond to this message Regards John I WANT TO LISTEN TO THIS MESSAGE aoe cot nesese 4 Previous Next Two way Message View 3 2 2 Receiving Messages with Various Severity Levels There are five levels of Severity for a message Normal A normal message sent by HipLink user Warning Denotes any warning to the user Important An important message that needs receiver s attention Critical Message that is of critical nature and it needs immediate response by the receiver Emergency An emergency message which must not be ignored and needs an immediate response
11. nced Settings Note Fields marked with an asterisk are mandatory HNP Manager Configuration 2 AddaHNP One Two way Messenger Messenger Parameters HNP Two Way z Defaut Protocol Type HNP Two Way Queue Checking Period 10 seconds File Transfer Method Poor To Poor BDytestream 0 65 XB 15 seconds Adding a One Two Way HNP Messenger Messenger Panel Each Messenger must have s n TAP Leased Messengers 1 of 1 Edit Del Messenger Mame Description New HNP One Two Way Messenger 3 AddaHNP One Two way Carrier Add HNP Two Way Carrier Each Carrier must have a unique name and a set of protocol parameters A Carrier could have a backup carrier assigned to it and a set of message parameters Carrier Parameters Name HNP Two Way Carrier 1 Description Paging Queue Tobeassigned v Backup Carrier Ix Backup Carrier 2 Check for Automatic Carrier Updates Protocol Parameters Type HNP Two Way Host 192 168 4 139 Service Name hiplink Port 10000 Connection Security Canbe PLAIN Messenger Query Interval 120 seconds Messenger Query Retry 5 times Message Parameters Truncate long message Maximum total length characters Split long message into parts Maximum part length characters 10 Numbering scheme on parts Disabled Number of retries times 3 v PIN template Note
12. p Alert 1 The first time the HipLink Desktop Alert stars you see the Configuration Parameters form a Fillitup with the same values as your server s HNP Manager Parameters b Provide the User ID HNP Receiver PIN and Password HNP Receiver s password HipLink Desktop Alert E E HipLink HIPLINK DESKTOP ALERT y 7 Configuration Parameters Server Address Service Name Attachment Path C Documents and Settings All U es User ID Password Defining Configuration Parameters 2 Click on Save The Activation Progress window will appear indicating that your activation is in progress HipLink Desktop Alert Please wait your activation is in progress Activation Progress Dialog 3 The activation request goes to your HipLink server which can be seen on the server s HNP Manager Panel under the Activation tab 4 Authorize the activation request in the HNP Manager s Activation tab After successful authorization user can log in with his her credentials 2 4 Login Logout e To Login 1 Enter User ld 2 Enter Password HIPLINK DESKTOP ALERT User id hnp Password Cancel Enabie Emergency Mode Login Dialog HipLink Desktop Alert Logging in Login Progress Dialog Once logged in the user name is visible on top right corner of the HipLink Desktop Alert window Login sessions can be viewed in the HNP Manager s Session tab on the HipLink Server e To Logout 1 Click on t
13. ration settings which will be auto filled on the Configuration Parameters screen on your next login Configure Permissions HipLink admin can grant revoke the user s right of viewing and receiving messages Appendix B Uninstalling Repairing and Upgrading Uninstalling The user can uninstall the HipLink Desktop Alert from the Control Panel as well as by running the exe file Repairing The user can repair the HipLink Desktop Alert by running the exe file Note For Uninstalling or Repairing the HipLink Desktop Alert the exe file should be same as that at the time of installation Upgrading To upgrade the HipLink Desktop Alert download the latest exe file and install it The installation process is defined in Section 2 2 If the user is running an old exe file version on his her currently installed version he she will be notified of the existing newer version
14. s Tim Martin Email Client Service to Communicate with the HipLink Desktop Alert s Support Team Chapter 3 Using the Application The Main Application has 3 screens 1 Message View 2 Inbox and 3 Configuration Parameters 3 1 Message View When a new message is received a notification will be displayed in the system tray notifying a new message Message Added WX New Message has been added Job Id is9 1 5 39 PM 8 30 2012 New Message Notification Also the Message View screen will pop up on the desktop In this Message View window the user can view a message send a reply and can also listen to the message HipLink Desktop Alert T du HipLink HIPLINK DESKTOP ALERT C Job ID From Subject Received I WANT TO LISTEN TO THIS MESSAGE 4 Previous Next Message View Elements on the Message View screen are defined below e Job ID The ID of the received message created by HipLink server e From The name of the HipLink user who sent the message e Subject Shows the subject of the message if any e Received Mentions the date and time when the message was received e View Attachment s If a message comes with attachment s this button is enabled and displays the number of attachments in parenthesis e WANT TO LISTEN TO THIS MESSAGE This link reads out the message for you e Previous Takes you to the previous message if any e Next Takes you to the next message if any
15. s Tools Help sack T JJ search Folders Enk 3 Folder Sync Address Sy C Documents and SettingsinakhteriMy DocumentsiDownloads Desktop_1 ODesktop_1 0Wew Folder La HipLinkDesktopAlertsetupi O windows Installer Package 10 544 KB File and Folder Tasks Other Places Details Mew Folder File Falder Date Modified Today September 10 2012 4 29 PM HipLink Desktop Alert Setup File 2 Select the installation folder and click Next ig HipLink Desktop Alert Welcome to the HipLink Desktop Alert 1 0 21 Setup Wizard The installer will quide vou through the steps required to install HipLink Desktop Alert 1 0 21 on Your computer WARNING This computer program iz protected by copyright law and international treaties Unauthorized duplication ar distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Starting the Installer 3 Usercan also check for the available disk space by clicking on Disk Cost js HipLink Desktop Alert Disk Space The list below includes the drives you can install HipLink Desktop Alert to along with each drive s available and required disk space Volume Disk Size Available Ic BSGB 3gGB eL BOGE BGB Checking Disk Space 4 To confirm installation click Next i HipLink Desktop Alert Select Installation Folder LA A p L ooi ho c
16. scccssecccssecccesecceeececeeceeeeceeeneceseeeceseeeceneneeees 24 Chapter 1 Introduction 1 1 Overview HipLink s Desktop Alert application is specially designed for HipLink users who want to stay updated with their inbox activities on their desktops This desktop application allows users to view messages on their personal computers and to respond to them 1 2 Purpose This help manual describes the configuration settings setup etc and usage of the HipLink s Desktop Alert This help manual assumes that the user knows how to operate a desktop machine and does not cover the usage of a personal computer HipLink Desktop Alert Logo 1 3 Prerequisites To install and run the HipLink Desktop Alert the user needs e Sufficient amount of free space on your desktop e Net Framework 3 5 or later Chapter 2 Getting Started 2 1 Preparing to Setup Your HipLink Desktop Alert The HipLink Desktop Alert requires some configuration on the server end 1 The HNP Manager needs to be configured Settings web sign up services send togs queues reports statisties ipLink Notification Protocol Manager U Hip Link Configuration Enable Host 192 168 4 139 Service Name hiplink Server Port 10000 Server Certificate for TLS C Program Files HipLin Server Private Key C Program Files HipLin Enable Emergency Mode Allow HNP carrier users from IP addresses Adva
17. tware At the time of compiling this documentation it complies with HipLink version 4 7 Document version 1 2 Last revised September 17 2012 Disclaimer Please read carefully the instructions provided in this guide before installing and administering HipLink Retain these instructions for future use Proceed with the installation only if you agree with the terms and conditions stated in the Hiplink Software License Agreement If you do not agree with the terms of this license agreement do not install copy or use this software Hiplink Software 718 University Ave Suite 202 Los Gatos California 95032 USA Tel 1 408 399 6120 Fax 1 408 395 5404 Web www Hiplink com Trademark Notice CrossTM Cross CommunicationsTM and HipLinkTM are trademarks of Cross Communications Inc a wholly owned subsidiary of Hiplink Software Inc HipLinkTM and Hiplink Software amp are trademarks of Hiplink Software Inc Minicom Copyright O 1991 1992 1993 1994 1995 1996 Miquel van Smoorenburg Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders Contents Chapter 1 Intro GUC EON ose he bur brut reeed etus PhuR EEE ss eETI I Ibi Esu Iam EPI UIN UH PPUM LU ET T EPI PINE 4 E SUUS PL 4 12 PUDO C a P PO 4 1 3 Prerequisites
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