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BlackBerry Curve 8900 Smartphone - 4.6.1 - User Guide

1. The certificate is weak the certificate status is not current or your device requires more data to verify the trust status of the certificate The sender s certificate is expired Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted a The message is weakly encrypted Check the status of a certificate or certificate chain If a certificate is included in a received message or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages In the device options click Security Options Click S MIME In the Signing Options section or the Encryption Options section change the Certificate field Press the Menu key Click Save nawn 62 User Guide S MIME protected messages Change the default signing and encryption option Your BlackBerry devi
2. apwn In the device options click Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Trust or Distrust uRWN gt If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server 1 In the device options click Security Options 2 Click PGP Keys 3 Highlight a PGP key 4 Press the Menu key 5 Click Revoke 6 Click Yes 7 Change the Reason field 8 Click OK Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid 246 User Guide PGP keys PGP key options Change the display name for a PGP key In the device options click Security Options Click PGP keys Highlight a PGP key Press the Menu key Click Change Label Type a display name for the PGP key Click OK NOURWNS Turn off the display name prompt that appears when you add a PGP key to the key store In the device options click Security Options Click PGP keys Press the Menu key Click Fetch PGP Keys Press the Menu key Click Options Change the Prompt for Label field to No Press the Me
3. 4 Click Save Message list options You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 In an application press the Menu key 2 Click Options 54 User Guide Oy UTD DAuORWNS AuURWNS If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save In a message list press the Menu key Click Options Click General Options Change the Confirm Mark Prior Opened field to No Press the Menu key Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save Message list options To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server 4 5 In the device options click Security Options Click General Settings In the Message Outline Colours section perform any of the following actions e To setan outline color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field e To set an outline color for messages that are not sent to your device through a BlackBer
4. Press the Menu key Click Delete OuRWN gt Note If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Viewing pictures View a picture 1 In the media application click Pictures 2 Click a category 3 Click a picture Related topics Transfer a file between your device and your computer in mass storage mode 87 Transfer a file between your device and your computer using the Roxio Media Manager 87 Use a picture as the Home screen background In the media application click Pictures Click a category Highlight a picture Press the key Click Set As Home Screen Image uRWnNs To clear the picture from the Home screen press the key Click Reset Home Screen Image View pictures as a slide show A slide show displays all pictures in a category or folder 1 In the media application click Pictures 2 Click a category 3 If necessary click a folder 94 Viewing pictures User Guide 4 Highlight a picture 5 Press the Menu key 6 Click View Slide Show To close the slide show press the Escape key In the media application press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save nawn In the media application click Pictures Click a category Press the Menu key Click View List AUN 1 In a picture press the Menu key 2 Click Zoom 3 Roll the trackball up o
5. Press the Menu key Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 Press the Menu key Click Save WONANHRWNS Related topics Turn off your device 223 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Schedule an alarm 1 In a calendar press the key 2 Click New Alarm 128 User Guide Calendar 3 Type the alarm information 4 If the alarm recurs change the Recurrence field 5 Press the Menu key 6 Click Save Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment meeting or alarm In a calendar click an appointment meeting or alarm
6. To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 177 User Guide Synchronization troubleshooting In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Press the Menu key Click Purge Deleted Items Au RWNS Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now Related topics Reconcile email messages over the wireless network 175 am not receiving email messages from personal folders on my computer Ifyour BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages using the Delete Prior menu item the email messages are not deleted during w
7. 139 User Guide Memos Create a memo 1 Inthe memo list click Add Memo Type the memo information Press the Menu key Click Save AWN Change a memo In the memo list highlight a memo Press the Menu key Click Edit Change the memo information Press the Menu key Click Save AuURWNS Send a task or memo 1 Inthe task list or memo list highlight a task or memo 2 Press the Menu key 3 Click Forward As 4 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a memo 1 Inthe memo list highlight a memo 2 Press the Menu key 140 Memos User Guide Categories 3 Click Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu ke
8. Click Save Typing input methods Switch typing input methods You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian 1 2 152 In the device options click Language Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap e To use the SureType input method set the Input Language field to lt Language gt Typing input methods User Guide Typing input methods 3 Press the Menu key 4 Click Save To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save About typing in Arabic or Russian If your BlackBerry Device Software supports multiple languages and your keyboard displays Arabic or Russian letters you can type in Arabic or Russian using the SureType input method or the multi tap input method When you use the SureType input method you press the letter key for each letter in a word once even if two letters appear on the key As you type a list of possible letter combinations and words appears on the screen SureType technology selects letter combinations or words from the list based on context If you try to type a word or letter combination
9. Press the Menu key Click Edit In the From field press the Menu key Click one of the following menu items e Add Name e Change Name e Delete Name Au RWNS Delete a notification profile exception 1 Inthe profile list click Advanced 2 Highlight a notification profile exception 3 Press the Menu key 4 Click Delete About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom notification Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact 1 In the contact list highlight a contact 149 User Guide Notification profile troubleshooting Press the Menu key Click Edit Press the Menu key Click Add Custom Ring Tone Change the Custom Ring Tone field Press the Menu key Click Save ONAN AWN Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrat
10. Send connection information for a certificate server In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Email Server or PIN Server Ou RWNS Delete a certificate server In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Delete Ou RWN gt 249 User Guide Key stores Key stores The key store on your BlackBerry device might store the following items To access these items in the key store you must type a key store password e personal certificates certificate and private key pairs e certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager e certificates that you download from an LDAP certificate server e certificates that you add from a message e personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP certificate server e PGP public keys that you add from a message e root certificates that are included in the BlackBerry Desktop Software In the device options click Security Options Click Key Stores Press the Menu key Click Change Password AWN If you synchronize the key store password with the device password when you change the device password the key store password changes to match it automatically In the device options click Security
11. apwn To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use In the device options click Security Options Click PGP Change the Warn about problems with my PGP keys field to No Press the Menu key Click Save VuRWnNo To turn on the prompt again change the Warn about problems with my PGP keys field to Yes Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server Message troubleshooting Try performing the foll
12. network supports Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network in hexadecimal format Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network 215 User Guide Wi Fi connection settings User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi network Server SAN for certificate validation If necessary type the server SAN your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMS
13. 3 In the contact list task list or memo list press the Menu key Click Filter Select the check box next to a category Delete a contact task or memo from a category uRWN gt When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save Delete a category 1 2 3 4 5 Note When you delete a category contacts tasks or memos in the category are not deleted In the contact list task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete Calculator Use the calculator To press a key in the calculator press the corresponding key on the BlackBerry device keyboard To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 2 142 In the calculator type a number Press the Menu key Calculator User Guide Calculator 3 Perform one of the following actions e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type 143 User Guide Notification profiles 144 User Guide Notification profiles Notification basics About notification profiles Notification profiles Notification profiles define how your BlackBerry device notifies you
14. By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 Ina message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Press the Menu key 6 Click Save 1 Ina message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To hide the new message indicator change the Display New Message Indicator field to No e To hide the unopened message indicator change the Display Message Count field to None 56 User Guide AUN To hide call logs in a message list select the None option AnRWNS Press the Menu key Click Save In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save In the phone application press the Menu key Click Options Click Call Logging Select an option for a call log type Message list options If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact y
15. Click Add Pause or Add Wait Type the additional numbers Press the Menu key Click Save apwn View a contact In the contact list click a contact Change a contact In the contact list highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Au RWNS Delete a contact 1 Inthe contact list highlight a contact 2 Press the Menu key 3 Click Delete Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contact lookup results 1 In the contact lookup results highlight a contact 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup 122 User Guide Contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notificat
16. Click Save Get the date and time from the wireless network automatically To perform this task your BlackBerry device must be connected to the wireless network Ou RWN gt COND In the clock press the Menu key Click Options Click Set Time Change the Time Zone field Perform one of the following actions e To get the date and time from the wireless network that your device is connected to change the Date Time Source field to Network e To get the date and time from the BlackBerry network change the Date Time Source field to BlackBerry Press the Menu key Click Update Time Press the Menu key Click Save To set the time yourself change the Date Time Source field to Off Change what appears on the display when your device is charging uRWN gt In the clock press the Menu key Click Options Change the When Charging field Press the Menu key Click Save 17 User Guide Change the clock face Change the clock face You can set a different clock face for the clock stopwatch and timer In the clock press the Menu key Click Options Set the Clock Face Stopwatch Face or Timer Face fields Press the Menu key Click Save uRWN gt Display a second time zone You can display a second clock to show another time zone For example you can see the local time and your home time while you are traveling In the clock press the Menu key Click Options Set the Home Time Zone field Press th
17. Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save NOURWNS Move a picture You can only move pictures that you added 1 Inthe media application click Pictures 2 Click a category 3 Highlight a picture 96 Managing pictures User Guide Media card and mass storage mode options Press the Menu key Click Move Navigate to the new location Highlight a picture folder Press the Menu key Click Move Into OmMNoanS Delete a picture or picture folder You can only delete pictures or picture folders that you added to your BlackBerry device In the media application click Pictures Click a category Navigate to a picture or picture folder Highlight a picture or picture folder Press the Menu key Click Delete Au RWNS Media card and mass storage mode options About media cards You can insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted 1 In the device options click Memory 2 Press the Menu
18. If the available update is a complete software update your BlackBerry device data is backed up and restored over the wireless network during the installation process The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of device data and the number of applications on your device You can use your device when you download the software but you cannot use your device or make emergency calls when you install the software For more information contact your wireless service provider or administrator Prerequisites Updating the BlackBerry Device Software over the wireless network e Your BlackBerry device must be connected to the wireless network e The battery power level must be 50 percent or higher e Ifyou have installed the BlackBerry Desktop Software on your computer your device must not be connected to your computer Update the BlackBerry Device Software You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software If content protection is turned on you might need to type your password at various times during the installation process 1 On the Home screen click the Wireless Upgrade icon 2 Complete the instructions on the screen Note During the installation process your device might reset multiple times 208 User Guide Return to the previous version of the BlackBerry Device Software Return to the
19. Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save AnRWNS 47 User Guide SMS text messages SMS text messages About SMS text messages With an SMS phone number you can send and receive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the Phone screen in the phone application You can send SMS text messages to contacts who have SMS phone numbers You can also forward SMS text messages as PIN or email messages Find your SMS phone number In the phone application your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Send an SMS text message You can send an SMS text message to up to ten recipients 1 Ina message list press the key 2 Click Compose SMS 3 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact na
20. Set the Use Password Based Encryption field to Yes 5 Inthe Allowed Content Ciphers section select the check box beside one or more allowed content ciphers 6 Ifyou are signing the message in the Signing Options section select a certificate 7 Press the Menu key 8 Click Save 9 Type your message 10 Press the Menu key 11 Click Send 12 Type a pass phrase to encrypt the message 13 Confirm the pass phrase 14 Click OK Using a secure method let the recipient know what the pass phrase is Attach a certificate to a message You can attach a certificate to email messages and PIN messages When composing a message press the Menu key Click Attach Certificates Highlight a certificate Press the Menu key Click Continue nawn Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate 1 Ina message highlight the encryption indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s Certificate Add a certificate from a message 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Import Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment 2 Click Retrieve Certificate Attachment 3 Click the certificate 4 Click Im
21. click Join Now e Inthe calendar highlight the meeting Press the Menu key Click Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device In the calendar press the Menu key Click Options Select Conference Call Options Type your conference call information Press the Menu key Click Save DAuRWNS Change the default calendar view 1 In a calendar press the Menu key 2 Click Options 132 User Guide Calendar Click General Options Change the Initial View field Press the Menu key Click Save aun Rw Change the default reminder time for calendar entries 1 In a calendar press the Menu key 2 Click Options 3 Click General Options 4 Change the Default Reminder field 5 Press the Menu key 6 Click Save Related topics Turn off your device 223 Change the snooze time for reminders 133 Change the start and end time for days In a calendar press the Menu key Click Options Click General Options Change the Start of Day and End of Day fields Press the Menu key Click Save DAARWNS Change the snooze time for reminders In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save DAaURWNS Change the emai
22. press the key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them 1 In the Bluetooth setup application click Search or Listen 2 If necessary click a Bluetooth enabled device 3 If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a paired Bluetooth enabled device To perform this task you must turn on Bluetooth technology 1 In the device options click Bluetooth 2 Highlight a Bluetooth enabled device 3 Press the Menu key 4 Click Connect To disconnect from a paired Bluetooth enabled device highlight the device Press the Menu key Click Disconnect Related topics Turn on Bluetooth technology 181 Pair with a Bluetooth enabled device 181 181 User Guide Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Related topics Turn on Bluetooth technology 181 Pair with a Bluetooth enabled device 181 Share contacts with a paired Bluetooth enabled car kit In the device options click Bluetooth Highlight a Bluetooth enabled car kit Press the Menu key Click Connect Press
23. 1 In the device options click Security Options Click Key Stores Change the Allow Key Store Backup Restore field to No Press the Menu key Click Save nawy To turn on automatic backup of key store data change the Allow Key Store Backup Restore field to Yes Change the refresh rate for certificate revocation lists 1 In the device options click Security Options 2 Click Key Stores 3 Change the Certificate Status Expires After field 4 Press the Menu key 5 Click Save Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set 251 User Guide Smart cards 1 In the device options click Security Options 2 Click Key Stores 3 Change the Accept Unverified CRLs field to No 4 Press the Menu key 5 Click Save Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify Smart cards Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenti
24. 1 Ina message list press the Menu key 2 Click Search 3 Press the Menu key 4 Click Recall d a h Change a a saved searc 1 2 3 4 5 6 In the list of saved searches highlight a search Press the Menu key Click Edit Search Edit the search criteria Press the Menu key Click Save ta 4 var reh ete a saved search 1 Inthe list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information 1 Inthe search application perform any of the following actions e Inthe Text field type text or a phone number to search for e Inthe Name field specify a contact name to search for 2 Select the check box beside one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name field only items that contain all the words appear To stop a search press the Escape key Organizer data 173 User Guide Search shortcuts Caarcrh fa Search fo To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In the contact list press the Menu key Click Lookup Type part or all of a contact name Press the Enter key AWUN
25. 1 Inthe contact lookup results highlight a contact 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space e To search for text in a message press S e To search for text in an attachment or on a web page press F To search for text in a presentation attachment you must view the presentation in text view or in text and slide view Press F 174 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you mak
26. 43 Forward messages from a specific email message folder to your device 41 Try performing the following actions e Verify that wireless email reconciliation is turned on 71 User Guide Message troubleshooting e lf your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Related topics Reconcile email messages over the wireless network 175 cannot send SMS text messages Depending on your wireless service plan this feature might not be supported Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics Find information about wireless coverage indicators 211 Fixed dialing 27 am not receiving SMS text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area The number of new or unopened messages is different than expected The number of new or unopened messages includes saved messages a
27. Click Playlists Highlight a playlist Press the Menu key Click Delete uRWN In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click Properties uRWNo Managing media files To optimize the performance of your BlackBerry device you can change the amount of memory that your device allocates for media files 1 Inthe media application press the Menu key 2 Click Options 3 Press the Menu key 4 Click Save You can only rename songs ring tones videos or voice notes that you added In the media application press the Menu key Click Explore Highlight a song ring tone video or voice note Press the Menu key Click Rename Type a name for the file Click Save SONA AWN You can only move songs ring tones videos or voice notes that you added 1 In the media application press the Menu key 2 Click Explore 3 Navigate to a folder that contains media files 4 Highlight a media file 5 Press the Menu key Navigate to a folder that contains songs ring tones videos or voice notes 93 User Guide 6 Click Move 7 Navigate to the new location 8 Click a folder 9 Click Move Into Delete a media file You can only delete songs ring tones videos or voice notes that you added In the media application click a media type If necessary click a category Highlight a song ring tone video or voice note
28. Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter the conference call meeting with the Join Now option if their device supports this feature 1 In the meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Perform one of the following actions e Ina meeting notification
29. If necessary in the dialog box click an option URWNS To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator With the cursor in the body of the message press the Menu key Click Download Attachment Click Download Highlight the folder that you want to save the attachment in Press the Menu key Click Select Folder AuURWNS 1 Ina message highlight an attachment that you are downloading 75 User Guide Attachment basics 2 Press the Menu key 3 Click Cancel Download Open a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In an attachment click a link 2 Press the Menu key 3 Click one of the following menu items e Get Link e Retrieve To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment 1 In an attachment press the Menu key 2 Click Options 3 Set the font fields 4 Press the Menu key 5 Click Save Search for text in a message in an attachm
30. If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provider Switch contact lists 1 2 3 In a contact list press the Menu key Click Select Contacts Click a contact list Change the default contact list ORWNS In the device options click Advanced Options Click Default Services Change the Contact List SYNC field Press the Menu key Click Save 125 User Guide Contacts Sort contacts or tasks In the contact list or task list press the Menu key Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save DURNE Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 In the device options click Language 2 Change the Name Display field 3 Press the Menu key 4 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click O
31. In the device options click SMS 2 Set the Delivery Reports field to On 3 Press the Menu key 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Validity Period field 3 Press the Menu key 4 Click Save 49 User Guide SMS text messages Set a wireless network type for sending SMS text messages Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 In the device options click SMS 2 Perform one of the following actions e To use only one network type to send SMS text messages set the Network to Send Over field to Circuit Switched or Packet Switched e To use either network type to send SMS text messages which might be beneficial when roaming set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred 3 Press the Menu key 4 Click Save About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can
32. Options Click Key Stores Change the Synchronize Key Store Password to Device Password field to Yes Press the Menu key Click Save nawN In the device options click Security Options Click Key Stores Change the Private Key Password Timeout field Press the Menu key Click Save nawN To access private keys after your BlackBerry device deletes the key store password you must type your key store password 250 User Guide Key stores Add contacts to your contact list automatically when you add items to the key store In the device options click Security Options Click Key Stores Change the Key Store Address Injector field to Enabled Press the Menu key Click Save OURWNS Change the service that your device uses to download certificates Depending on your organization you might not be able to change the service that you use to download certificates For more information contact your administrator In the device options click Security Options Click Key Stores Change the Certificate Service field Press the Menu key Click Save URWN gt Turn off automatic backup of key store data By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data If you do not want to back up your private key to or restore your private key from your computer for security reasons you can turn off automatic backup and restore of key store data
33. S MIME protected messages About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient 1 In an unsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the Menu key 59 User Guide S MIME protected messages 3 Click Options 4
34. Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message 73 User Guide Message troubleshooting cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches Related topics View a list of saved searches 173 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service pr
35. User Guide Personal organizer Personal organizer Contacts Add a contact 1 Inthe contact list click Add Contact Type the contact information Press the key Click Save PWN Add a contact from a message call log or web page In a message a call log or on a web page highlight a contact Press the Menu key Click Add to Contacts Type the contact information Press the Menu key Click Save AnRWNS Name a custom contact list field If you change the name of a custom contact list field it changes for all contacts When adding or changing a contact highlight the Userl User2 User3 or User4 field Press the Menu key Click Change Field Name Type a name for the custom contact list field Press the Enter key nawn You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online Help About pauses and waits Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait Add a pause or a wait to a phone number 1 After typing the main part of a phone number in a phone number field press the Menu key 121 User Guide Contacts
36. Zoom In or Zoom Out To zoom back to the original web page size press the Escape key Move back or forward a web page 1 On a web page press the Menu key 2 Click Back or Forward 101 User Guide Refresh a web page 1 On a web page press the Menu key 2 Click Refresh Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page 1 Ona web page press the Menu key 2 Click Save Page 3 Click OK Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop Search for text in a message in an attachment or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently 1 Ona web page press the Menu key 2 Click History Return to the home page 1 Ona web page press the Menu key 2 Click Home Close the browser 1 In the browser press the Menu key 2 Click Close 102 Browser basics User Guide View the address for a web page 1 On a web page press the Menu key 2 Click Page Address View the address for a link or picture 1 On a web page highlight o
37. a multi page tif file attachment such as a scanned fax document saved as a tif file 1 Ina multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page 78 User Guide Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Presentation attachments Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions e To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides 1 In a presentation press the Menu key 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a slide in slide view press the Menu key 2 Click Rotate Zoom in to or out from a slide 1 When viewing a presentation in slide view press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original slide size press the Menu key Click Fit to Screen Save a slide 1 When viewing a presentation in slide view press the Menu key 2 Click Save Slide 3 Type a name for the file 4 Click Save Presentation attachments 79 User Guide vCard contact attachments vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific c
38. connection prompt again Reset connection permissions for third party applications 1 In the device options click Security Options 2 Click Firewall 3 Press the Menu key 4 Click Reset Settings About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To obtain the user name and password for the APN contact your wireless service provider 1 In the device options click Advanced Options 2 Click TCP 257 User Guide Third party application control 3 Type the APN information 4 Press the Menu key 5 Click Save When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the device status section of the Home screen To turn off safe mode repeat step
39. device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient In the device options click Mobile Network ONAN RWN gt 264 Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save User Guide Wi Fi diagnostic reports cannot run or submit a diagnostic report Try performing the following actions e Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key three times Wi Fi diagnostic reports About Wi Fi diagnostic reports Wi Fi diagnostic reports provide Wi Fi configuration and connection information for your BlackBerry device If you cannot connect to a Wi Fi network or access services such as email messaging your wireless service provider or administrator might ask you to submit a Wi Fi diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Submit a Wi Fi diagnos
40. device to your computer 2 On your computer double click My Computer 3 Inthe Devices with Removable Storage section double click Removable Disk 4 Drag a file from one location to another To exit mass storage mode disconnect your device from your computer Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 87 User Guide Transferring and downloading media files 4 Click Save To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device 1 Inthe media application click a media type 2 Press the Menu key 3 Click Receive Using Bluetooth 4 Click Yes 5 Click Save To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click one of the following menu items Send As Email e Send As MMS e Send Using Bluetooth OU RWNS Depending on your wireless service plan this feature might not be supported 1 Inthe media application click Ring Tones 2 Click All Ring Tones 3 Press the Menu key 4 Click Download Ring Tones Related topics Legal notice 277 Depending on your wireless service plan this feature might
41. field to Yes 4 Press the Menu key 5 Click Save To stop encrypting the files in the device memory and on a media card change the Encryption Mode field to None Related topics Set a device password 231 In the device options click Memory 1 2 Change the Media Card Support field to Off 3 Press the Menu key 4 Click Save 1 In the device options click Memory 2 Change the Mass Storage Mode Support field to Off 3 Press the Menu key 4 Click Save 1 In the device options click Memory 2 Change the Auto Enable Mass Storage Mode When Connected field to Yes or No 3 Press the Menu key 4 Click Save Media shortcuts e To pause a song or video press the Mute key To resume playing a video or song press the Mute key 98 User Guide Media troubleshooting e To move to the controls at the bottom of the screen when you are viewing a list of songs press the Space key e To play the next song in a category press N e To play the previous song in a category press P e To play the next song in a playlist press and hold the Volume Down key e To play the previous song in a playlist press and hold the Volume Up key e To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly e To rotate a picture press L e To zoom in to a picture press 3 To zoom to the original picture size press 7 e To
42. for Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server 1 In the device options click Security Options N12 User Guide Browser push Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server 6 Click OK Press the Menu key 8 Click Save apwnN Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in the application list might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your d
43. for a picture press the Symbol key e To change the flash mode for a picture or to turn on low light mode for a video press the Space key Media shortcuts e To pause a song or video press the Mute key To resume playing a video or song press the Mute key e To move to the controls at the bottom of the screen when you are viewing a list of songs press the Space key e To play the next song in a category press N e To play the previous song in a category press P e To play the next song in a playlist press and hold the Volume Down key e To play the previous song in a playlist press and hold the Volume Up key e To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly e To rotate a picture press L e To zoom in to a picture press 3 To zoom to the original picture size press 7 e To zoom out from a picture press 9 To zoom to the original picture size press 7 e To fit a picture to the screen size press 1 Browser shortcuts e To insert a period in the web address field press the Space key e To insert a slash mark in the web address field press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page 1 User Guide Calendar shortcuts e To switch between Column view and Page view press Z e To zoom in to a
44. for contacts set the Name Playback field to Disabled e To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less e To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save 1 In the device options click Voice Dialing 2 Press the Menu key 3 Click Adapt Digits 4 Complete the instructions on the screen Conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together 1 During a call press the Send key 21 User Guide Conference calls T
45. information about wireless coverage indicators see the printed documentation that came with your device Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 On the Home screen or in the application list click Manage Connections 2 Perform one of the following actions e To turn off a wireless connection clear the check box beside the connection type e To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red Your connection to the wireless network is turned off Wi Fi network Green Your device is accessing BlackBerry services for example email service over a Wi Fi connection Or your device might be using UMA White Your connection to the Wi Fi network is turned on but your device does not have access to BlackBerry services over a Wi Fi connection Or your connection to the Wi Fi network is tur
46. into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Depending on your theme you might not be able to hide some application icons 1 Inthe application list highlight an application icon 2 Press the Menu key 3 Click Hide To view a hidden application press the Menu key Click Show All 1 Inthe application list highlight an application folder 2 Press the Menu key 3 Click Delete Keyboard options In the device options click Screen Keyboard 1 2 Set the Key Tone field to On 3 Press the Menu key 4 Click Save T ckball sounds 1 In the device options click Screen Keyboard 2 Set the Audible Roll field to Mute 3 Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click 167 User Guide Themes In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save RWNo Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields 3 Press the Menu key 4 Click Save You can
47. last cursor position after closing and reopening an attachment press G In a spreadsheet e To move to a specific cell press G e To view the content of a cell press the Space key e To switch worksheets press V Highlight a worksheet Press the Enter key e To view hidden columns or rows press H To hide the columns or rows press H In a presentation e To switch presentation views press M e To move to the next slide when viewing a presentation in slide view press N e To move to the previous slide when viewing a presentation in slide view press P e To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view press G 10 User Guide Camera and video camera shortcuts Camera and video camera shortcuts e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To take a picture press the Right Convenience key e To pan up ina picture press 2 e To pan down ina picture press 8 e To pan right in a picture press 6 e To pan left in a picture press 4 e To return to the center of a picture press 5 e Tozoom in to a picture press 3 e To zoom out from a picture press 9 e To zoom in as much as possible to a picture press 1 e To zoom out from a picture as much as possible press 7 e To change the size of the viewfinder
48. log notes In the phone application highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key Click Clear Field Press the Menu key Click Save WON ANAWNS Call waiting Turn on call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service In the phone application press the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key Click Save Au AWNS To turn off call waiting change the Call Waiting Enabled field to No Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones 24 User Guide Call forwarding For more information contact your wireless service provider To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 In the phone application press the Menu key 2 Click Options 3 Click Call Forwarding 4 Perform one of the following actions e To forward all calls to a call forwarding number select the Forward All Calls option Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only v
49. message type Delete a bookmark for a web page URWNS In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark Add a bookmark folder for web pages Ou RWN gt In the browser press the Menu key Click Bookmarks Highlight a bookmark folder Press the Menu key Click Add Subfolder File a bookmark for a web page 1 2 In the browser press the Menu key Click Bookmarks 105 User Guide Web feeds 3 Highlight a bookmark 4 Press the Menu key 5 Click Move Bookmark 6 Roll the trackball to the new location 7 Click the trackball You can only rename folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Rename Folder You can only delete folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Delete Folder Web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe t
50. not be supported 1 Inthe media application click Pictures 2 Click a category 3 Press the Menu key 4 Click Download Images 88 User Guide Playing media files and recording voice notes Playing media files and recording voice notes Play a media file 1 Inthe media application click a media type 2 If necessary click a category 3 Click a song ring tone video or voice note Note To view other songs or videos while playing a song or video press the Menu key Click Music Library or Video Library To stop playing a media file click the stop icon Related topics Transfer a file between your device and your computer in mass storage mode 87 Transfer a file between your device and your computer using the Roxio Media Manager 87 Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Shuffle songs 1 Inthe media application click Music 2 Perform one of the following actions e To shuffle all songs click Shuffle Songs e To shuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a media file When playing a song video or voice note click the pause icon To resume playing the song video or voice note click the play icon Fast forward or rewind a media file 1 When playing a song video or voice note click the progress bar 2 Roll th
51. number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number 51 User Guide MMS messages If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number Send an MMS message Depending on your wireless service plan this feature might not be supported 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your contact list click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 124 View the size of an MMS message before sending it 54 Create a slide show in an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items e Attach Picture e Attach Audio e Attach Video e Attach Voice Note 3 Click a media file To add another media file repeat steps 1 to 3 5 To customize the slide show perform any of the following actions e To add text to a slide highlight the empty field below the attachment Type text e To change how long a slide appears change the Sli
52. options click Advanced Options 2 Click Service Book 3 Highlight a service book 4 Press the Menu key 5 Click Delete To restore a service book press the Menu key Click Undelete Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Run a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key 263 User Guide A AuURWNS AuNRWNS AURWNS Click Diagnostics Test Press the Menu key Click Run In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All Diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry
53. or the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union Perform one of the following actions e If your keyboard or BlackBerry device is unlocked in the phone application type the emergency number Press the Send key e If your keyboard is locked type the emergency number Press the Send key e If your device is locked press the Lock key on the top of your device Type the emergency number Press the Send key Volume Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Change the default volume for calls You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume 1 In the phone application press the Menu key 2 Click Options 17 User Guide Voice mail Click General Options Change the Default Call Volume field Press the Menu key Click Save Oy U D You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call
54. press the Menu key 2 Click Enhance Call Audio 3 Select a bass or treble option You cannot change sound quality when you are using a Bluetooth enabled headset In the phone application press the Menu key Click Options Click General Options Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields Press the Menu key Click Save AnNRWNS Voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 In the phone application press the Menu key 2 Click Call Voice Mail If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system In the phone application press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password Press the Menu key Click Save AnNRWNS 18 User Guide Speed dial Speed dial Set up speed dial for a contact In the phone application press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial Click a contact nawy To make a call using speed dial in the phone application on the Home screen in a message or in a message list hold the key that you assigned to the contact Change the contact assigned to a speed dial key In the phone application press the Menu key Click View Speed Dial List Highlight a contact or phone number Press the Menu key Pe
55. press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Fit to Screen To close the picture press the Escape key once in the camera or twice in the media application Browser bookmarks You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic On a web page press the Menu key Click Add Bookmark In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates AUN 104 User Guide 5 Click Add Browser bookmarks If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change a bookmark for a web page NDAN In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Click Accept Send a bookmark for a web page Au RWNS To return to the browser after you send the message press the Escape key In the browser press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Send Bookmark Click a
56. previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of updating the software 1 In the device options click Advanced Options 2 Click Wireless Upgrade 3 Click Previous upgrade succeeded 4 Click Downgrade Delete the previous version of the BlackBerry Device Software If you update your BlackBerry Device Software your BlackBerry device deletes the previous version of the software after 30 days To increase the amount of application memory on your device you can remove the previous version manually In the device options click Advanced Options Click Wireless Upgrade Click Previous upgrade succeeded Press the Menu key Click Delete Downgrade Data nawy Application troubleshooting cannot add applications Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add the application My device does not have enough available memory to update the BlackBerry Device Software Delete display languages or third party applications that you do not use 209 User Guide Wireless network coverage 210 User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level For more
57. representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software 278 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION BlackBerry Curve 8900 smartphone model number RB241GW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 279
58. set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 In the device options click Screen Keyboard 2 Set the Horizontal Sensitivity and Vertical Sensitivity fields 3 Press the Menu key 4 Click Save If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Press the Lock key on the top of your device To turn off standby mode press the Lock key again Themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format 1 In the device options click Theme 2 Click a theme 168 User Guide Delete a theme You can only delete themes that you have downloaded to your BlackBerry device 1 In the device options click Theme 2 Highlight a theme 3 Press the Menu key 4 Click Delete Download a theme Depending on your wireless service provider this feature might not be supported 1 _ In the device options click Theme 2 Press the Menu key 3 Click Download Themes Accessibility options Change the contrast You can change the color contrast to grayscale or reverse contrast In the device options click Advanced O
59. the Menu key Click Change Label Type a display name for the certificate Click OK NOUWURWN gt Certificates 241 User Guide Certificates Add an email address to a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Associate Addresses Press the Menu key Click Add Address Perform one of the following actions e Click a contact e Click Use Once Type an email address Press the Enter key 9 Press the Menu key 10 Click Save ONAMAWN gt Turn off the display name prompt that appears when you add a certificate to the key store In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Change the Prompt for Label field to No Press the Menu key Click Save WONAHARWNS When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store w
60. the Menu key Click Transfer Contacts AuRWNS Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device 1 In the media application click a media type 2 Press the Menu key 3 Click Receive Using Bluetooth 4 Click Yes 5 Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click one of the following menu items Send As Email e Send As MMS e Send Using Bluetooth uRWNS 182 User Guide Bluetooth technology options Rename a paired Bluetooth enabled device NOMRWNS In the device options click Bluetooth Highlight a paired Bluetooth enabled device Press the Menu key Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Delete a paired Bluetooth enabled device To perform this task your BlackBerry device must not be connected to the Bluetooth device 1 2 3 4 In the device options click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Delete Device Bluetooth technology options Prevent your de
61. the amount of available memory 97 Set how long your device stores messages 55 Change how long your device stores calendar entries 134 224 User Guide Best practice Optimizing your device performance Receive only the first section of long email messages 46 225 User Guide SIM card 226 User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the contact list on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card In the contact list press the Menu key Click SIM Phone Book Press the Menu key Click New Type the contact information Press the Menu key Click Save NDAN Copy contacts from your SIM card to your contact list Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click Copy All To Contacts Note If you try to copy a SIM card cont
62. the phone application press the Menu key Click Options N 31 User Guide Phone shortcuts anew DAuRWNS Click General Options Change the Auto Answer Calls field to Out Of Holster Press the Menu key Click Save In the phone application press the Menu key Click Status Click Last Call or Total Calls Click Clear Timer Press the Menu key Click Save Phone shortcuts To answer a call press the Send key To check your voice mail hold 1 To send an incoming call to voice mail when your device is inserted in a holster hold the Volume Down key To view your contact list in the phone application hold the Send key To set up speed dial for a contact on the Home screen or in the phone application hold the key that you would like to assign speed dial to To add an extension to a phone number press the Alt key and the X key Type the extension number To type a letter in a phone number field press the Alt key and the letter key To insert a plus sign when typing a phone number press the O key To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key again To listen to a call using wired headphones press the Speakerphone key To stop listening to a call with wired headphones press the Speakerphone key again To switch phone numbers in the phone application click your active phone number Click a phone number Pho
63. to an untrusted content server that your device does not have an authentication certificate for Prompt for Domain Name Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to Prompt for Certificate Specify whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cert Specify the certificate that your browser uses to authenticate with content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate
64. token 4 Click Specify PIN VPN settings About VPN profiles AVPN profile contains the information that you require to log in to a VPN If your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network Depending on your organization you might have more than one VPN profile on your BlackBerry device For more information about VPN profiles contact your administrator 255 User Guide VPN settings e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e The Wi Fi network that your device is connected to must support connections to a VPN For more information contact your administrator e Ifyou use a software token to log in to a VPN the software token must be on your device and the software token information that appears in the VPN profile must be correct In the device options click Security Options Click VPN Select the Enable VPN check box Click Log in AWN In the device options click Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit In the User name field change the user name In the User password field change the user password Press the Menu key Click Save OSONDAN To perform this task the software token that you want to use
65. turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device e when you lock your device I y Cit I In the device options click Security Options Click Memory Cleaning Change the Status field to Enabled Press the Menu key RWNo 236 User Guide Certificates AWN OoRWN gt Click Save In the device options click Security Options Click Memory Cleaning Perform any of the following actions e To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster change the Clean When Holstered field to No e To prevent your device from deleting sensitive data when your device remains idle for a specified period of time change the Clean When Idle field to No e To change how long your device waits after you stop using it before it deletes sensitive data change the Idle Timeout field Press the Menu key Click Save In the device options click Security Options Click Memory Cleaning In the Registered Cleaners section click an application Perform one of the following actions e To delete sensitive data for the highlighted application click Clean lt Application gt Click OK e To delete sensitive d
66. type 1 Inthe device options click Network 2 Change the Connection Preference field 3 Press the Menu key 4 Click Save Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that your SIM card is inserted in your BlackBerry device correctly e Verify that you have turned on the connection to the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e If your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Related topics Turn off a wireless connection 211 Switch wireless networks manually 214 cannot connect to a Wi Fi network Try performing the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you are in a Wi Fi coverage area e Ifthe Wi Fi network does not appear in the Wi Fi setup application and you know the network name connect to the Wi Fi network manually 220 User Guide Wireless network coverage troubleshooting e Verify that the connection options in the Wi Fi setup application are correct If you have already verified these options verify that the advanced connection options for the Wi Fi network are correct e Ifyou switc
67. uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message In the device options click Advanced Options Click Default Services Change the Default Classification field Press the Menu key Click Save OoRWNS Change the size of S MIME indicators in messages In the device options click Security Options Click S MIME Change the Message Viewer Icons field Press the Menu key Click Save uRWNS 63 User Guide S MIME protected messages Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support In the device options click Security Options Click S MIME Select the check box beside one or more encryption algorithms Press the Menu key Click Save URWNS Request delivery notification for signed S MIME protected messages In the device options click Security Options Click S MIME Change the Request S MIME Receipts field to Yes Pre
68. video to your device memory delete old data or messages from your device e Ifyou are trying to save a picture or video on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Related topics Delete a message 39 Delete a picture or picture folder 97 Delete a media file 94 The flash dims or turns off If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen an exclamation point indicator appears at the bottom of the screen 86 User Guide Media Media Transferring and downloading media files About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you connect your device to your computer you can transfer files quickly between
69. web page press I e To zoom out from a web page press O e To move to a specific web page press G e To return to the home page press H e To turn on support for JavaScript press J e To open the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press Y e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the web page address for a web page press P e To follow a link highlight or pause on the link Press the Enter key e To hide the banner press U To view the banner press U e To open the browser options in the browser press S Navigate a web page e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a web page press T e To move to the bottom of a web page press B Calendar shortcuts For shortcuts to work in Day view in the general calendar options change the Enable Quick Entry field to No e To schedule an appointment press C e To change to Agenda view press A e To change to Day view press D e To change to Week view press W e To change to Month view press M e To move to the next day week or month press the Space key e To move to the previous day week or month press the Shift key and the Space key e To move to the current date press T e To move to a specific date press G Typi
70. 1 Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 In the device options click Advanced Options 2 Click Applications 3 Highlight a third party application 4 Press the Menu key 5 Perform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions e To set permissions for all third party applications click Edit Default Permissions 6 Expand Connections Interactions or User Data 7 Change the permission fields 8 Press the Menu key 9 Click Save USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs 258 User Guide Third party application control Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applicatio
71. 5 Click Save n ce F arwinc e a color res or videos You can apply a sepia or black and white color effect to pictures that you take or videos that you record 1 In the camera or video camera press the Menu key 2 Click Options 3 Change the Color Effect field 4 Press the Menu key 5 Click Save Camera and video camera shortcuts e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To take a picture press the Right Convenience key e To pan up ina picture press 2 e To pan down ina picture press 8 e To pan right ina picture press 6 e To pan left in a picture press 4 e To return to the center of a picture press 5 e Tozoom in to a picture press 3 e To zoom out from a picture press 9 e To zoom in as much as possible to a picture press 1 e To zoom out from a picture as much as possible press 7 e To change the size of the viewfinder for a picture press the Symbol key e To change the flash mode for a picture or to turn on low light mode for a video press the Space key 85 User Guide Camera and video camera troubleshooting Camera and video camera troubleshooting cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos Try performing the following actions e Ifyou are trying to save a picture or
72. AN A About synchronization Reconcile email messages over the wireless network Delete email messages over the wireless MEtWOFK sssccsssccesescesecossssosessesessneessseecnsssenececseccaseccasesonsesouesnseesoceesasecsseecestecuscseuessasessasessucessaecenseesacecsarescarecnatesneses Prerequisites Synchronizing organizer data over the wireless MEtWOFK sssssssscsssssssesesneesseeecnsecsnscesseceusecsuseensccenscesnscsssecsusecnacecnesesneesneessneessnessneeesneeeneeesnees Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation COMPLICES cesssessseeessseesseeesseesncessccsnscesnecessecsssecaseccnscesnscesnecesseconsecnscesusessneesuecesusesssessnsessusesssessnscesnecsaseceutecnucesnsesueesaessateseneesnseeaes Manage data synchronization conflicts About backing up and restoring device data Prerequisites Restoring data over the wireless network Deletealldevice Ge eka ctacscss covepsspevezesvastnecosesebnveccaysesvsesvaseboscnecia ches chposs net pctassueauyap os evcCab bs chachescSnauaes ancodauslobusbyontasecdvucnsedbuschedcohoodbeeseaedbagestpondhncteaee dae Empty the deleted items folder on your computer from your device Synchronization troubleshooting 178 Bluetooth technology troubleshooting GPS technology About GPS technology MSE VOUT Gi PSO CANON cesses sce EAA EEEE ISERE EE EEEE AR EA EN
73. BlackBerry device screen when the device is locked 1 In the device options click Owner 2 Type your contact information 3 Press the Menu key 4 Click Save Change the display font 1 In the device options click Screen Keyboard 2 Change the font fields 3 Press the Menu key 4 Click Save About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen Add an application folder In the application list press the Menu key Click Add Folder Type a name for the folder To change the folder icon in the Icon field click the trackball Roll the trackball to highlight a folder icon Click a folder icon Click Add nawy Change an application folder You can only rename application folders that you create 1 On the Home screen highlight an application folder 2 Press the Menu key 3 Click Edit Folder 4 Change the folder information 166 User Guide Keyboard options 5 Click Save 1 In the application list or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions e To move the application icon to a different location in the application list click Move Roll the trackball to the new location Click the trackball e To move the application icon
74. D gt DD D DOD De Dm VL D D D D DDE P D D L User Guide BlackBerry Curve 8900 Smartphone SWD 454228 1120081435 001 Contents SO NEGUS inasnan R A SEO E ES OSEANE E RNS R NSRS einesites BlackBerry basics shortcuts Phone SHOE CUES ic issssssisesiissacacscuis svtss coasbaeis odedsucens a AATE EANNA SEAIA E NAKS E aSa ENT SANAAA ENER ASIAA AEREN Message shortcuts Attachment shortcuts Camera and video Camera SMOFtCUES c cscessecssesseessscssesssessesssecsuccsscssscsnecsscsuscssessscenscsuecsuceuscsuecsncessecsuscsucsssssnscsucssscenecsnecsscasecsucesscsuesaseesscsueesscssscsnecsucesecenecsuecseaneess Media shortcuts Browser shortcuts Calendar shortcuts Typing shortcuts Search shortcuts Map shortcuts Phone Phone basics Voice mail Speed dial Voice diain sirahe nai e Ha eeustdveztivosdaned a a S ia nr a HE Haa toes a A Ei ERr a r Ei HEETE RASERER a THNH eee Conference calls Call logs E EEE ATI EET AAT ANTEE EE T SN IAE ESNEA A NATA IEN ATEAN AT Call forwarding Call blocking Fixed dialing Sma re Led INN hess cance ce terete eves EINAR es eevee dete ERONI EA ENAA O EAE O DEE A EAIA G EEEO TE TTY support Multiple phone numbers PROM GOP EVOMS iss sca2szcesicesceusteesenesosactassceoesoUeb oceb bngdztatiedensacsbviosieosisforseecdodobiecsha ead cearsesntevsbaedsbasatdsSrasasees ls bo ve dethsnsbacanosusdbi do bavsbsditncase
75. Delete an appointment meeting or alarm 1 Ina calendar highlight an appointment meeting or alarm 2 Press the Menu key 3 Click Delete Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a calendar press the Menu key Click New Type the meeting information Press the Menu key Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 NOWRWN gt 129 User Guide Calendar 8 Press the Menu key 9 Click Save Related topics Turn off your device 223 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 Ina meeting invitation press the Menu key 2 Click one of the following menu items e Accept or Accept with Comments e Tentative or Tentative with Comments e Decline or Decline with Comments Note If you delete a meeting i
76. E N 213 PRU OU OAM aa e a E i a EAA AEE EEO EEEE EO EAE ONE SAAE EAEE E OAS EEEE EEEE EEO EEE EAU 214 Switch wireless networks manually 214 Verify the status of network connections and services 214 Wi Fi connection settings 214 Advanced Wi Fi CONE CLIO Seting Sasar inrer teieni EEE EDESTEN EEES EESE SUS SECESE ESEESE SENEESE EPEAREN S SEEE SEESE KASERNER 217 UMAconnechowsetingS aninion orni r OE ANOS OTSOEN NEATA aaehienioaas 220 Wireless network coverage troubles HOOEING stecsscesstecssezcssiccssexcrntcconcsconssennasdussecvsscevescoses iE Enisi EEEE E EAEE EA AAR 220 Power Datiery andiMemO i sasi tags Feces Gace cd cogs tensed 223 Turn off your device 223 Set your device to turn on and turn off automatically 223 Reset the device jess 223 Check tne barte POWE MEVE eoun eers a A EAEAN ENESE ASEESSA EEEE SE EREET ASEAS EEA EASE 223 Bend batte Memnoni aeiee eKA AEE EATER ERE ANS ON ASNN EL T EE ROES 223 Format the device memory or a media card 224 View the amount of available memory 224 Best practice Optimizing your device POMONA CC zcsccsescvsisevescovesserescrvesccsatccertecontserseversecsnssctarscexescspesceatanqnsscesaserseserad SEE AEE EISSA STEERAGE STAEG SEAS 224 SIM Sea Chips aes n a A ETOT N E S TO TEO E O E E NO 227 About the SIM card phone book ae 227 Add acontactto your SIM Cards sss cowcaccazesvossseisdctsvscastcisstsed cbsnaebsnsstsi1 bind EAEE EE E HEHE erea EEE EEEN Enah 227 Copy contacts from your SIM t rd toyour contact NS tassccsssc
77. EA AARNE EA SASAE NETANE AREE EO EERE EA EARE SONE Turn off location aiding GPS technology troubleshooting Map basics INGA AGA END esses EEEE EEEE SEERE EE EEA EAT E AEETI AEEA A O EE ETEA AEE EEEE Maps bOOKIMarks cise scccssssocsnsessusecrsaeenuseaccocanvscacveeosgoaderoussnessvecnspnawtesoctasndensusvnoasvbestatesceassct es tous cnhestonesboiegevses assstbestvyentvcsstazespsacnnigeerigesnineedoeebipenbeponaoapesoasevou seen eurteen Map options Map shortcuts Maps trou blest ct gs j c2 4ssse4seszpsvestaesetavensy ecdacnsincesseissesessenssetordsdebsecobacobiste ectd E ATE SKT EEH EHA ITE HEH AS ESA EEEE EEEE HEE HENS BlackBerry Messengeierinonnscnenin an sees aa E E ADE E AE AE gatas Lah ea aa AC AAR CONTACTS CTE S AENA AOE EAEN O PN EAA EA AE ONU NAO EOE O AAN ASAE EAT T Conversations in Pea Te BTU HEY 5c cz E EAA EP E E AEAEE TAES EEE EES EEEE EEEE A TAES TEAT EEE EEEE ApplicaH nS eaan a A E TA E R N N E R EEE RE SWEA CAOS aAA ANARE YENE ENOLASE ARNESEN AEAEE NESE EEEE AYTANS EISES AP NEEESE CEACE iLE itate fesse EE CLEE AESA ATSE EEES Add an application View properties for an application Delete a thie party applicatio M sci ccscccsssn0ysasedoscayesssinsesceopskect s ovdecebissobyertscesessectsctszssschaveonacchacncizeczis Rank HS NER ni NS HEHE EHT EE E EH Receive a device password prompt before you add an application sssssscsescsssssssesesseessseessseeessccsnscesnecesseesnsc
78. History Broadcast messages that you send appear in all your BlackBerry Messenger conversations To perform this task you must have at least two conversations in the conversation group In BlackBerry Messenger in the conversation group highlight a contact Press the Menu key Click Broadcast Message Type a message Click OK Ou RWNS 203 User Guide Send your GPS location to a contact To perform this task you must set a GPS receiver to use 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send My Location End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailable you receive BlackBerry Messenger messages but you are not notified In BlackBerry Messenger on the Contact list screen press the Menu key Click My Status Click a status If necessary type a message that contacts can see when they view your contact information Click OK uRWNS Change your display name 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Edit My Info 3 Type a display name 4 Click OK Show when you are on the phone 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow On The Phone presence status field to Yes To stop sho
79. I that you use to connect to the Wi Fi network In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Move Roll the trackball to the new location Click the trackball AnNRWNS By default your BlackBerry device switches to an appropriate Wi Fi network automatically when you move between Wi Fi coverage areas In the device options click Wi Fi Connections Set the Wi Fi Selection Mode field to Manual Click a Wi Fi profile Press the Menu key Click Save nawn 216 User Guide Advanced Wi Fi connection settings To connect to the first available Wi Fi network in your Wi Fi profile list automatically set the Wi Fi Selection Mode field to Automatic Prevent your device from connecting to a Wi Fi network In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Disable AWN To allow your BlackBerry device to connect to the Wi Fi network again press the Menu key Click Enable Delete a Wi Fi profile 1 In the device options click Wi Fi Connections 2 Highlight a Wi Fi profile 3 Press the Menu key 4 Click Delete Install a root certificate on your computer Depending on the Wi Fi network that you want to connect to you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server For more information contact your administ
80. NC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service such as the current call f
81. NGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLO
82. Press the Menu key Click Save Oo RWNS 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Contact Info When you rename a contact their custom display name stops appearing on the Contact list screen 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Rename Contact 4 Typeaname 5 Click OK To view the contact s custom display name again click Set Original Name 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact Groups 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK 200 User Guide Conversations Move a contact to a different group 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Move Contact 4 Click a group Rename a group In BlackBerry Messenger on the Contact list screen highlight a group Press the Menu key Click Edit Group Type a name for the group Click OK uRWN gt Delete a group You must move your contacts out of a group before you can delete that group There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight
83. SENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM 277 User Guide Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVI
84. Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message 1 In the device options click Advanced Options Click Default Services Change the Default Classification field Press the Menu key Click Save opwN Change the size of PGP indicators in messages In the device options click Security Options Click PGP Change the Message Viewer Icons field Press the Menu key Click Save nawn Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support In the device options click Security Options Click PGP Select the check box beside one or more encryption algorithms Press the Menu key Click Save uRWNS Turn off the prompt that appears before a PGP protected message is truncated 1 In the device options click Security Options 69 User Guide Message troubleshooting Click PGP Change the Warn about truncated messages field to No Press the Menu key Click Save
85. YEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services itis your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees
86. a BlackBerry MVS Client phone number you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator 34 User Guide Messages Messages Message basics Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To
87. a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation In BlackBerry Messenger on the Contact list screen highlight a contact Press the Menu key Click Start Conversation Type a message Press the Enter key uRWN gt Open a conversation Conversations appear in the conversation group and in the main message list In BlackBerry Messenger in the conversation group click a contact Add an emoticon 1 When composing a message press the Symbol key twice 2 Click an emoticon 201 User Guide Conversations 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Send a File 3 Navigate to a folder that contains pictures or audio files 4 Click a file You can record and send a new voice note to a contact You cannot save voice notes or send saved voice notes 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following options e If the contact that you want to forward is in your main contact list click BlackBerry Contacts Click a contact e If the contact that you want to forward is in
88. a that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key To perform this task you must have set a BlackBerry device password 1 In the device options click Security Options 2 Click General Settings 3 Change the Content Protection field to Enabled 4 Press the Menu key 5 Click Save You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked 1 In the device options click Security Options 2 Click General Settings 3 Set the Strength field 4 Press the Menu key 5 Click Save If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device 235 User Guide Memory cleaning You should generate a
89. achment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 Ina message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key Attachment indicators in PGP protected messages u The message includes a PGP key attachment D The message includes multiple PGP key attachments RB The message includes a certificate server attachment 66 User Guide Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the PGP key used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted a The message is weakly encrypted Digital signature indicators for PGP protected messages Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requires more data to verify the digital signature A 2 Your device trusts the sender s PGP key Q PCP protected messages The sender s email address does not match the email ad
90. act with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry device does not copy the SIM card contact Copy a contact from your contact list to your SIM card In the contact list click a contact Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save DAuRWNS 227 User Guide Change a SIM card contact ONAMAWNS In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a SIM card contact uRWN gt Store SMS text messages on your SIM card In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete Change a SIM card contact Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 2 3 4 In the device options click SMS Set the Leave Messages On SIM Card field to Yes Press the Menu key Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS
91. ad an updated PGP key from an LDAP certificate server i 2 In the device options click Security Options Click PGP keys 243 User Guide PGP keys 3 Highlight a PGP key Press the Menu key 5 Click Fetch Updated PGP Key A In the device options click Security Options Click PGP keys Click a PGP key Click View Subkey RWNo Revocation Status This field displays the revocation status of the PGP key at a specified date and time Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry device or not trusted the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device and a chain of digital signatures to a trusted key does not exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This
92. ail account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server PGP protected messages About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field Encrypt a PGP protected message with a pass
93. ased on your location 50 User Guide MMS messages Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location In the device options click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Perform one of the following actions e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel nawn Rename a cell broadcast channel In the device options click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Click Set Nickname Type a name for the cell broadcast channel Click OK NOMRWNS MMS messages About MMS messages With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the Phone screen in the phone application Find your MMS phone number In the phone application your phone
94. ata for all applications click Clean Now In the device options click Security Options Click Memory Cleaning Change the Show Icon on Home Screen field to Yes Press the Menu key Click Save Certificates Download a certificate from an LDAP certificate server nawn In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Specify the search criteria 237 User Guide Certificates Press the Menu key Click Search Click a certificate Click Add Certificate to Key Store wo oNnn View properties for a certificate 1 In the device options click Security Options 2 Click Certificates 3 Click a certificate Certificate properties Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the certificate format Your device su
95. ate server try using the default connection type Certificate servers Add a certificate server In the device options click Security Options Click Certificate Servers Press the Menu key Click New Server Specify information for the certificate server Press the Menu key Click Save NOMRWNS Change connection information for a certificate server In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Edit Change connection information for the certificate server Press the Menu key Click Save ONAN AWNS 248 User Guide Certificate servers Connection options for LDAP certificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL servers Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server
96. ation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 Onamap press the Menu key 2 Click Zoom 3 Perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down 4 Click the trackball Pan a map On a map roll the trackball Maps bookmarks Add a bookmark for a location or route 1 Onamap press the Menu key 2 Click Add To Favorites 3 Perform any of the following actions e To rename the bookmark in the Label field type a new name e To file the bookmark in a different location change the Folder field 4 Click OK Change a bookmark for a location or route Ona map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Edit Change the bookmark NOURWNS Navigation 193 User Guide 8 9 Press the Menu key Click Save Delete a bookmark for a location or route AunRWNS Ona map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Delete Add a bookmark folder for locations or routes uRwWNS Ona map press the Menu key Click Find Location Click Favorites Press the Menu key Click Add Subfolder File a bookmark for a location or route ONAMAWNS Ona map press the Menu key Click Find Locatio
97. ations send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts e To insert a period in the web address field press the Space key e To insert a slash mark in the web address field press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To switch between Column view and Page view press Z e To zoom in to a web page press I e To zoom out from a web page press O e To move to a specific web page press G e To return to the home page press H e To turn on support for JavaScript press J e To open the bookmark list press K e To adda bookmark press A e To view a list of web pages that you have visited recently press Y e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the web page address for a web page press P e To follow a link highlight or pause on the link Press the Enter key e To hide the banner press U To view the banner press U e To open the browser options in the browser press S Navigate a web page e To move up a screen press the Shift key and the Space key 14 User Guide Browser troubleshooting e To move down a screen press the Space key e To move to the
98. automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list Depending on your wireless service plan this feature might not be supported In the device options click Mobile Network Press the Menu key Click My Preferred Network List Press the Menu key Click Add Network Perform one of the following actions Au RWNS 212 User Guide Change the order of preferred wireless networks e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan for a wireless network that is already known to your device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 7 Press the Menu key 8 Click Save Change the order of preferred wireless networks Depending on your wireless service plan this feature might not be supported 1 In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key 1 2 3 4 5 6 Click Move 7 Roll the trackball to the new location 8 Click the trackball 9 Press the Menu key 0 Click Save Delete a wireless network from the preferred wireless network li
99. bedside clock mode Turn on the alarm Silence the alarm Change alarm notification options Use the stopwatch SOE ihe Me annaas as aa scbanscbuvactvascinssvbensctepsuxsuconsucbvsssovaechexsebvsclyassiancsiesciancvsenceecdesusaueckavsebavesineasinscsiavssisscasvinins deans tolvastansannacbnessinesciteccindormenneedennccise Chande TIMER NORM CAL OI ORONS annene EEr EEEE EEEE NEIE EET IEEE ESEA EEE AVAA EAEE EA E EEEE EE Date time andialatimtroublesmOotiinGsicissiccssacexcstesssusvscsacvissicunsdssecctavlsvavevusesndossosbdssesacsulsvavssuselsdasusishaxavasaxidsavias niavabindosdcbnbssensdeteicaascactadsdnscctabasusbaciesdeiniauivaalaoscbetl Personal organizer Contacts Calendar Categories CELI TP E0 TEAREN AEEA AAA E ITEE EINT AENEIS EA ESINEET Notification promilessss ccisisssscssssscssssstossasesessaadasscassasenasassietsavsse sgatetaciscoscossatatessensbesssadetetiaxgsenasacsbessenstevdsodtcattesenucdgata osdst sgoddadiseloassiussaadasetdstuseodgedsbedgartievsaadaletics INGUIFIGATI ONE ASICS 5 PANAPA S AES TA TT E EEE EEE T AAA E AE EREA EAE AA EEA ESE LED notification Spelling checker Custom dictionary TAD KO MEN 0 EEOAE PEA NEN PETERA N EE OET ESEA EEEE EEES ENESE E EE AE ESETE EEE E ET AEE E E EON EE E EET Typing shortcuts Typing troubleshooting Language 15 117 117 117 117 118 118 118 118 19 19 19 19 19 120 120 Change the display lame iia
100. between appointments Switch calendar views 1 In a calendar press the Menu key 2 Click a view Move around a calendar 1 In a calendar press the Menu key 2 Perform one of the following actions e To move to a specific date click Go To Date e To move to the current date click Today e To move forward or back by a time period click Prev or Next Schedule an appointment In a calendar press the key Click New Type the appointment information If the appointment recurs change the Recurrence field Press the key uRWN gt 127 User Guide Calendar 6 Click Save Related topics Turn off your device 223 Schedule an appointment quickly in Day view To perform this task in the general calendar options the Enable Quick Entry field must be set to Yes 1 In Day view beside the start time type the subject of the appointment 2 Type a location in parentheses 3 Tochange the end time roll the trackball 4 Click the trackball If you have multiple calendars on your BlackBerry device the appointment appears in your default calendar Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a calendar press the Menu key Click New Type the meeting information
101. c and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA Digital Signature Algorithm EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM 271 User Guide Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Glossary Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS 272 User Guide Glossary Multimedia Messaging Service M
102. cate to your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages Two factor authentication which requires an item that you have for example a smart card and an item that you know for example a pass phrase is designed to provide additional security for your BlackBerry device You can use a smart card for two factor authentication when you log in to your device or you can use a software token for two factor authentication when you log in to a VPN connect to a Wi Fi network or use your device with RSA software as a hardware token If you use two factor authentication you must type your pass phrase when you e unlock your device e change a general security option on your device e change a smart card option e use your device with RSA software e login toa VPN e connect to a Wi Fi network ijurn on two tactor authentication You must have set a BlackBerry device password and have the smart card password that you received with your smart card 1 In the device options click Password 252 User Guide Smart cards 2 Change the User Authenticator field to Smart Card 3 Press the Menu key 4 Click Save 5 Complete the instructions on the screen 1 In th
103. ce is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 In the device options click Advanced Options Click Default Services Change the Default Encoding field Press the Menu key Click Save nawy About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your BlackBerry device must be associated with an email account that
104. ck Go to Cell 3 Type the cell co ordinates 4 Press the Enter key View the content of a cell In a spreadsheet cell click the trackball 77 User Guide View a list of worksheets 1 In a spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Click View Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit Media attachments e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions e To view the gridlines in the spreadsheet set the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment You can view a list of pages in
105. correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 179 User Guide Bluetooth technology 180 User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluetooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section of the screen For more information about Bluetooth icons see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology
106. cssstescecacssctselcsnssitcstascontvaseohcadepssases chevatiagsavocceesscaessiaacatevadestodSeondasessacusoasivecdbayCloustiashasedaousbetnatcestaeds 227 Copy a contact from your contact list to your SIM card 227 Change a SIM card contact so 228 Delete a SiM card conta Ctesias aseinio riasin heski iiaii orisati isie kda biaia bierrien ii eaii Sis naai 228 Store SMS text messages on your SIM Tirdia iiai iE RGAE AREAREN V S SEESE CEEE TEEST 228 About SIM card security 228 Protect your SIM card with a PIN code 228 Change the SIM card PIN code 229 Change the display name for a phone MuUmbetevicssic csieissuccssaetcceesssesicanccostersaseconseceacosesesesossnsocddecsodasbessnostobtecactsseabvenlessosuaesaceouiesssenbupavassassedsustnbadtecnsensustnessteensiees 229 SOLITARY Sess sszss t dscns A AA ATE EAA E E E A EE I EE E A 231 Sedu DaS C ane AS E A A ET SAAR NE I RAEE R SAANEEN E 231 Password keepe nrerenienrom iiiaae AKE a NKR E A SAAE NEENA INNE ESE SNANG ELE ESAE 232 SENAN io L EAEE EEEE PASE EEREN ATSE ES EEA AASE ESENE A EEA A EATA E EAE A AEE 234 Memory Cle earnings ict icssh dscns dates densa deand cote snbdccabactntaa A ORG S EA AAEE ONE dada dats GENCE Ca LES K EE A EA EN E EAR EA EEATT TN TA sbest scent A T A EAR PGP keys Certificate servers Key stores SETA A CALS A EA E NA EE ecient eons eh senbsciecdepnccenfenen A A EA A TE TE Software tokens VPN settings About SeGLINIty Self tOStS a dusxcsis csvcosssvedsascsvesccinsachs
107. d a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 In the device options click Advanced Options Click Default Services Change the Default Encoding field Press the Menu key Click Save aopwn 68 User Guide PGP protected messages About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise
108. d device must support data encryption In the device options click Bluetooth Press the Menu key Click Options Change the Security Level field to HightEncryption Press the Menu key Click Save AnNRWNS Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device you used In the device options click Bluetooth Press the Menu key Click Options Change the Connect on Power Up field to No Press the Menu key Click Save DAuRWNS Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related topics Bluetooth technology basics 181 186 User Guide Bluetooth technology troubleshooting Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device Allow the Blue
109. ddresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that
110. de Duration field e To move an item on a slide click the item Click Move Field Roll the trackball to the new location Click the trackball A Related topics Attach a media file to an MMS message 52 Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items e Attach Picture 52 User Guide 3 Attach Audio Attach Video e Attach Voice Note Click a media file Attach a contact or appointment to an MMS message 1 Z When composing an MMS message press the Menu key Perform one of the following actions e To attach a contact click Attach Contact Highlight a contact e To attach an appointment click Attach Appointment Highlight an appointment Press the Menu key Click Continue Add an appointment to your calendar from an MMS message uRWNo In an MMS message highlight an iCalendar attachment Press the Menu key Click View Appointment Press the Menu key Click Add To Calendar Add a contact to your contact list from an MMS message nawn In an MMS message highlight a vCard attachment Press the Menu key Click View Attachment Press the Menu key Click Add to Contacts Save a media file from an MMS message 1 2 In an MMS message press the Menu key Click one of the following menu items e Save Image e Save Audio e Save Ringtone e Save Video e Save Voice Note Request delivery or read
111. de view press G 80 User Guide Attachment troubleshooting Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or More All If you are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To download the slide highlight the slide Press the Menu key Click Retrieve 81 User Guide Camera and video camera 82 User Guide Camera and video camera Camera and video camera Take a picture 1 In the camera if necessary perform the following actions e To zoom in to or out from a subject roll the trackball up or down e To lock the focus on a subject press the Right Convenience key halfway 2 To take a picture click the trackball Note The approximate number of pictures that you can save to the BlackBerry device memory or the media card appears in the low
112. deds H EEA TE E EREHE HA EIERS Phone SIA OU GUUS i 3 cccav ica usseotc accent cdnycdov VENEA ENERO INIS EKE PEKAES EENEN desk aah Aa PHOME THOU DIESMOOEET Gs 255 csscsssceesint pico taeentanseeseedscavtcoosqacsssavenscestsetobscaztivondedeivbedietehgeas seobd4nvascvoyistodicosbasep iveo dtesdecebsecuhaeso sevps EHA RESE SSRI S nisar BSR I ENSHE iess Messages Message basics Email messages PUNT SSG SS AAEE TA NEAT OE sia ups debi ses o60dass aust E A IORI EEE SMS text messages MMS messages Message list Optio MSnase niena a HHE h sed subd dens aa aS aca bae iHe HE acs hR HESH Na Message Si Ftc Unt isinsin sser div cabsh shai cad asd cae doen ceaivdcUsh saa ded seca nacied dana aviv ca deka dei as Ada cD NaS ARO eee duties S MIME protected MESSAGES unsa E E EER EA AEEA A EE E AR PGP protected Messages inonimi yraa EAR ATE AY TENE EEEE EEEE AARE NS RETEA A Message MOU DIES GOL EY aseene as EnEn AE EAA EEES E EAEE AE E ESAE AEEA AEV EE ERENER EA EA EESE Attachments era a A es ces N R O ono as Attachment Dasi Sanini iniii iKi ais Aa Ti aS EE EVENNESS avs NA ENAS EN EEEN NAS KN S Document attachments Spreadsheet attachments Media attachments ensar naE REEE EAER EI EENE EEA RAET EREI ENIE EEE E E EAEE EERE Presentation attachmEn S sscvsciavscisnscisvsssvesctsvcvisscvsencossastssxeuescivancatentebavesbinecinvesiavecgusscinescianccansdaassenivedens stan E EEEE ENNE DE E EAA vCard contact attachments Attachment shortcu
113. dress in the key or the sender s PGP key is revoked is not trusted cannot be verified or is not on your device 67 User Guide PGP protected messages J The key status is not current or your device requires more data to verify the trust status of the key The sender s PGP key is expired Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages In the device options click Security Options Click PGP Change the Default Key field Press the Menu key Click Save URWNo Change options for downloading attachments in encrypted messages 1 In the device options click Security Options 2 Click PGP 3 Perform one of the following actions e To download attachments in encrypted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically e To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment Information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Retrieve Encrypted Attachment Information field to Never 4 Press the Menu key 5 Click OK Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you sen
114. e Password keeper About the password keeper Password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper uRWNS In the password keeper press the Menu key Click New Type the password information Press the Menu key Click Save Generate a random password NOURWNS In the password keeper press the Menu key Click New Press the Menu key Click Random Password Type the password information Press the Menu key Click Save Set criteria for randomly generated passwords Ou RWN gt 232 In the password keeper press the Menu key Click Options Set the random password fields Press the Menu key Click Save User Guide Password keeper View a password in the password keeper In the password keeper click a password Change a password in the password keeper In the password keeper highlight a password Press the Menu key Click Open Change the password information Press the Menu key Click Save DAnRWNS Hide passwords in the password keeper In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Me
115. e Red A new message has arrived and your selected notification profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low In the device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save AURWNS To turn on Bluetooth connection notification again change the LED Connection Indicator field to On 1 In the device options click Screen Keyboard LED notification 147 User Guide Custom notification 2 Set the LED Coverage Indicator field to On 3 Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification pro
116. e e To capitalize the entry according to the context set the Using field to SmartCase 7 Set the language 8 Press the Menu key nawn 157 User Guide aN AUN nawn Click Save In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save In the device options click AutoText Click an AutoText entry Change the AutoText entry Press the Menu key Click Save In the device options click AutoText Highlight an AutoText entry Press the Menu key Click Delete t ehanne atic Press the Backspace Delete key twice Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key Typing shortcuts To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type ii hold U and roll the trackball to the left until ii appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt k
117. e Highlight a contact or phone number 2 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 121 Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a call press the Menu key 2 Perform one of the following actions e To answer the incoming call and place the current call on hold click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the Menu key Click Swap or Flash During a call press the Mute key To turn off mute press the Mute key again Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported 1 During a call press the Menu key 2 Click Hold 15 User Guide Phone basics To resume a call press the Menu key Click Resume During a call press the Speakerphone key Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the safety and product information booklet for your device To turn off the speakerphone press the Speakerphone key again Related topics Bluetooth technology 181 1 Press the X key 2 Type the extension number When you type a letter in a phone numb
118. e e To reply to a message press R e To reply to all in an email message or a PIN message press L e To forward a message press F e To file a highlighted email message press I e Toview the email address of a contact highlight the contact in the To or From field Press Q To view the display name press Q again e To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list e To opena highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O 58 User Guide S MIME protected messages e To view voice mail messages press the Alt key and V e To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K
119. e the Alt key e To return to the Home screen or application list press the End key e To switch between the active notification profile and the Vibrate notification profile hold the Q key e To delete a highlighted item press the Backspace Delete key Phone shortcuts e To answer a call press the Send key e To check your voice mail hold 1 e To send an incoming call to voice mail when your device is inserted in a holster hold the Volume Down key e To view your contact list in the phone application hold the Send key e To set up speed dial for a contact on the Home screen or in the phone application hold the key that you would like to assign speed dial to e To add an extension to a phone number press the Alt key and the X key Type the extension number e To type a letter in a phone number field press the Alt key and the letter key e To insert a plus sign when typing a phone number press the O key e To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key again e To listen to a call using wired headphones press the Speakerphone key To stop listening to a call with wired headphones press the Speakerphone key again e To switch phone numbers in the phone application click your active phone number Click a phone number Message shortcuts In a message e To reply to a message press R e To reply to all in an email message o
120. e Menu key Click Save uRWN gt Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 In the clock press the Menu key 2 Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related topics Set options for bedside clock mode 118 Set options for bedside clock mode 1 In the clock press the Menu key 2 Click Options 3 Inthe Bedside Mode section perform any of the following actions e To receive LED notification when bedside clock mode is turned on change the Disable LED field to No e To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on change the Disable Radio field to Yes To turn off screen dimming when bedside clock mode is turned on change the Dim Screen field to No 4 Press the Menu key 5 Click Save 118 User Guide Turn on the alarm Turn on the alarm In the clock press the Menu key Click Set Alarm Roll the trackball over the text beside the alarm time to highlight On or Weekdays Press the Escape key Click Save URWN gt In the device status section of the Home screen a clock indicator appears Related topics Turn off your device 223 Silence the alarm e If snooze is not turned on press any key e If snooze is turned on click Snooze Change a
121. e device options click Security Options 2 Click Certificates 3 Press the Menu key 4 Click Import Smart Card Certs 5 Type your smart card password 6 Select the check box beside a certificate 7 Click OK 8 Type your key store password 9 Click OK 1 In the device options click Security Options 2 Click Smart Card 3 Change the Lock On Card Removal field to Enabled 4 Press the Menu key 5 Click Save If you use two factor authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry two factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields 1 In the de
122. e to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the Wireless Reconcile field to On Press the Menu key Click Save NOURWNS To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the Delete On field Press the Menu key 7 Click Save Au RWN gt It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the Delete On field to Handheld Related topics 175 User G
123. e trackball to the right or left 3 Click the trackball Play the next or previous song in a category 1 When playing a song press the Menu key 89 User Guide Playing media files and recording voice notes 2 Click Next Track or Previous Track a In the media application click a media type If necessary click a category 3 Inthe Find field type part or all of a name for a song ring tone video picture or voice note N In the voice notes application click the record icon 2 Perform any of the following actions e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon To increase the volume press the Volume Up key To decrease the volume press the Volume Down key You can amplify the volume for songs ring tones and videos In the media application press the Menu key Click Options Change the Audio Boost field to On Press the Menu key Click Save uRWNo You can only improve sound quality when you use stereo headphones with your BlackBerry device In the media application press the Menu key Click Options Change the Headset Equalizer field Press the Menu key Click Save uRWN gt By default the backlighting is designed to turn off after a period of time to conserve battery power 1 Inthe media application press the Menu key 2 Click Options 3 Change the Turn Off Auto Backlighti
124. eck coverage e To check the battery power level say Check battery To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and dials the phone number automatically 1 In the device options click Voice Dialing 2 Set the Choice Lists field to Always Off 3 Press the Menu key 4 Click Save After you say a command you might be prompted for further information or clarification You can turn off voice prompts using a voice command 1 In the voice dialing application wait for the sound 2 Say Turn prompts off To turn on voice prompts again say Turn prompts on 20 User Guide Conference calls After you say the phone number or contact that you want to call your BlackBerry device plays your choice back for you You can set different playback options 1 In the device options click Voice Dialing 2 Perform any of the following actions e To turn off playback for phone numbers set the Digit Playback field to Disabled e To turn off playback
125. ed device Press the Menu key Click Device Properties Set the Trusted field to Yes Press the Menu key Click Save NDAN To turn on the prompt again set the Trusted field to No Turn off a Bluetooth profile 1 In the device options click Bluetooth 184 Bluetooth technology options User Guide Bluetooth technology options Press the Menu key Click Options Clear the check box beside one or more Bluetooth profiles Press the Menu key Click Save DaN Related topics Bluetooth profiles 185 Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Handsfree HFP This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network Your device
126. ed or expired cannot connect to a Wi Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time Related topics Get the date and time from the wireless network automatically 117 260 User Guide Security troubleshooting My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 261 User Guide Service books and diagnostic reports 262 User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry device Your wireless service provider or administrator can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book In the device options click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept URWN gt Delete a service book 1 In the device
127. een wireless access points VPN If necessary set a VPN profile to use with the Wi Fi profile Security Type Set the security type that the Wi Fi network supports Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network in hexadecimal format Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network 218 User Guide Advanced Wi Fi connection settings CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi network Server SAN for certificate validation If necessary type the se
128. eeting meeting invitation or meeting response press the Menu key 2 Click Email All Attendees Contact a meeting participant 1 Ina meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt contact gt About conference calls Calendar You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Create a conference call meeting from your device To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer In a meeting select the Conference call check box Type the information for the conference call Press the Menu key Click Save AUN Related topics 131 User Guide Calendar Save your conference call information 132
129. end Related topics Mailing lists 124 Send an SMS text message You can send an SMS text message to up to ten recipients 1 Ina message list press the key 2 Click Compose SMS 3 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 124 Send an MMS message Depending on your wireless service plan this feature might not be supported 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions Message basics e Ifthe contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your contact list click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 37 User Guide Message basics 6 Click Send Related topics Mailing lists 124 View the size of an MMS message before sending it 54 Reply to a message 1 In a message press the Menu key 2 Click Reply or Reply to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a me
130. end via Email or Send via PIN uRWNo Delete a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Delete uRWNo View the certificate chain for a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Show Chain nawn Certificates 239 User Guide Certificates Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak Xx 4 The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Check the revocation status of a certificate or certificate chain In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Fetch Status or Fetch Chain Status uRWNo Change the trust status of a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Trust or Distrust If necessary perform one of the following actions e To trust
131. ent or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next 76 User Guide Document attachments Document attachments Open a password protected pdf file attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator When the Password protected document message appears press the Escape key Press the Menu key Click Password Type the password Press the Enter key Click Retrieve Click Yes NDAN View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading Click View Spreadsheet attachments Move to a specific cell 1 In a spreadsheet press the Menu key 2 Cli
132. er left corner of the screen If you save pictures to the device memory you can insert a media card into your device to save more pictures Related topics View a picture 94 Pan a picture To perform this task you must zoom in to the picture In a picture roll the trackball To close the picture press the Escape key once in the camera or twice in the media application Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Fit to Screen To close the picture press the Escape key once in the camera or twice in the media application Record a video 1 In the video camera click the trackball 2 To pause recording click the trackball again Note The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower left corner of the screen Related topics Play a media file 89 83 User Guide Camera and video camera options Camera and video camera options Change the picture size The larger the picture the more memory the picture requires In the camera press the Menu key Click Options Change the Picture Size field Press the Menu key Click Save OuRWN gt Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requ
133. er press the Menu key Click Options Click General Properties Select any of the following check boxes e Prompt Before Closing Browser On Escape e Prompt Before Closing Modified Pages e Prompt Before Running WML Scripts 5 Press the Menu key 6 Click Save Options AUN In the browser press the Menu key Click Options Click Cache Operations Beside a cache type click Clear Press the Escape key URWNS In the browser press the Menu key Click Options Click Cache Operations Click Clear History Press the Escape key uRWNS The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser co
134. er your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter hold the Alt key Press the letter key 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key To perform this task you must turn on dialing from the Lock screen 1 Press the Lock key on the top of your BlackBerry device 2 Click Place Call 3 Perform one of the following actions e Type a phone number e Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 30 16 User Guide Emergency calls You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Emergency calls rgency calls Your BlackBerry device is designed to make emergency calls even when it is locked
135. erify that the Forward All Calls field is set to Do Not Forward Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 5 Press the Menu key 6 Click Save To stop forwarding calls change the Forward All Calls field to Do Not Forward To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service In the phone application press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key Click Close OSONDAN You can only change call forwarding phone numbers that you have added In the phone application press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Highlight a phone number Press the Menu key Click Edit SONAH AWN S 25 User Guide Call blocking 9 Change the phone number 10 Press the Enter key You can only delete call forwarding phone numbers that you have added NOMRWNS gt In the phone application press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete Call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network You can also block all outgoing calls and all outgoing international calls or you can block outgo
136. es is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe notification profile list verify that the Off notification profile is not selected e Ina notification profile exception verify that the Custom Ring Tone field is not set to Mute Related topics Switch notification profiles 145 Change a notification profile exception 149 cannot change some fields in a Calls From notification profile exception If you assign a custom ring tone to a contact in the contact list a Calls From notification profile exception appears in the notification profile list Because these notification profile exceptions are for calls only you can only change the Custom Ring Tone field 150 User Guide Typing Typing Typing basics Type a symbol 1 Press the Symbol key 2 Type the letter that appears below the symbol Type an accent or special character To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until i appears Cut copy and paste text With text highlighted press the Menu key Click Cut or Copy Place the cursor where you want to insert the cut or copied text Press the Menu key Click Pa
137. esnessnessuneesuseesnecessesenseeaneeesesesnsesneeeaneesaeesaeessaees View the size of an application database About updating the BlackBerry Device Software Prerequisites Updating the BlackBerry Device Software over the wireless M tWOFK ss sssssssstscsecssseesssesnecesseconsecnscesnecessecaneesnsccaneseuecsneesneseneeeeneeeneessnees Update the BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Application ROUSSE FIG seinne nea ETERS SE SEESE E SEER EEAO ISEE SEAE ENEE SEESE ESSN Wireless network c veragEisasinannara n a rI NONNE O E ATE ALT AEI EA maar AN E AE NN T N Find information about wireless coverage indicators Turn off a wireless connection Network connection MMGICACORS ss ssisscuisiscscsssissndsesciosicssacuisbacsen oda vaxieb SAAE ASAS ANETTA NE RENREN AAA ENEN 211 Turn ON WIKEleSS coverage notifica tONisarnacirin nana ANEA AER E AA TA TE A ER 212 About the preferred wireless network listessisicsassvascssescssvevsevesssscounsciavecivascisvastarsciencorsiersioncciaacansisnen EE NRP KESA EN ANTE Ei 212 Add a wireless network to the preferred wireless network list 212 Change the order of preferred wireless networks 213 Delete a wireless network from the preferred wireless network list 213 WUMiotidata SeNi Einsi N N ENNE EEE NEIEN NAE ON
138. ess the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a task 1 Inthe task list highlight a task 2 Press the Menu key 3 Click Delete Sort contacts or tasks 1 In the contact list or task list press the Menu key 2 Click Options 3 If necessary click General Options 138 User Guide 4 Change the Sort By field 5 Press the Menu key 6 Click Save Change the snooze time for reminders In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save DAaURWNS View tasks in a calendar In a calendar press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save Du RWNS Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Au RWNS View the number of tasks or memos stored on your device 1 Inthe task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device
139. evice supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions e To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes e To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service clear the Enable MDS Push check box e To reject browser push messages through WAP gateways clear the Enable WAP Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service 113 User Guide Browser shortcuts MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your device accepts SMS based browser push messages SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applic
140. ey and the Right Shift key To turn off CAP lock press the Shift key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text 158 User Guide Typing troubleshooting e To highlight a line of text press the Shift key and roll the trackball up or down e To highlight text character by character hold the Shift key and roll the trackball left or right e To cancel a text selection press the Escape key e To cut highlighted text when typing press the Shift key and the Backspace Delete key e To copy highlighted text when typing press the Alt key and click the trackball e To paste highlighted text when typing press the Shift key and click the trackball Typing troubleshooting cannot check spelling You can only check spelling in English French German Italian Spanish Dutch and Brazilian Portuguese You can only check the spelling of text that you type 159 User Guide Language 160 User Guide Language Language Change the display language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a display language You can add a display
141. ey to close the list e To add the word to the custom dictionary click Add to Dictionary By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Click the trackball 3 Perform one of the following actions e To replace the misspelled word with a suggested spelling click a word in the list that appears e To close the list without selecting a word press the Escape key 154 User Guide e To ignore all instances of the same spelling error press the Menu key Click Ignore All Check spelling automatically before sending email messages 1 2 3 4 In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling 1 2 3 4 In the device options click Spell Check Change one or more options Press the Menu key Click Save Add a word to the custom dictionary AuRWNS In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball Change a word in the custom dictionary NOMARWNS In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Click the trac
142. f the following actions e To set the paddle speed set the Paddle movement speed field e To accelerate the paddle as you roll the trackball select the Paddle acceleration check box 4 Press the Menu key 5 Click Save Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 268 BrickBreaker scoring User Guide Check the high scores on the BrickBreaker web site 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 269 User Guide Glossary 270 User Guide Glossary Glossary ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy certificate Acertificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authenti
143. field displays the PGP key fingerprint in hexadecimal format When you send a PGP key your BlackBerry device sends the public key but does not send the corresponding private key 1 In the device options click Security Options 2 Click PGP Keys 3 Highlight a PGP key 244 User Guide PGP keys 4 Press the Menu key 5 Click Send via Email or Send via PIN In the device options click Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Delete OURWNS The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server In the device options click Security Options Click PGP Press the Menu key Click Clear Universal Cache AUN The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak x S_ The PGP key is untrusted revoked expired not valid or cannot be verified 1 In the device options click Security Options 245 User Guide PGP keys Click PGP Keys Highlight a PGP key Press the Menu key Click Fetch Status
144. file exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one preloaded notification profile exception for important calls You can add contacts to this notification profile exception or you can delete it atio alls r messaaes from a snecific contact i In the notification profile list click Advanced Press the Menu key Click New Exception In the Exception field type a name for the notification profile exception In the From field press the Menu key Click Add Name Click a contact To add another contact repeat steps 5 to 7 In the Use Profile field change the notification profile that the exception is based on 10 Change the Custom Ring Tone field 11 Press the Menu key WONANAWNS 12 Click Save 1 Inthe profile list click Advanced 2 Highlight a notification profile exception 3 Press the Menu key 4 Click Move 148 User Guide 5 Roll the trackball to the new location 6 Click the trackball Change a notification profile exception In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit Change the notification profile exception information Press the Menu key Click Save NDAN Change the list of contacts for a notification profile exception In the profile list click Advanced Highlight a notification profile exception
145. for example a web address or an abbreviation that SureType technology does not recognize you can use the list that appears on the screen to build the word letter by letter SureType technology is designed to learn new words or letter combinations that you type When you use the multi tap input method you press a letter key once to type the first letter on a key and twice to type the second letter if a second letter appears on the key SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields You can set your typing input method for all fields to multi tap Type in Arabic or Russian using SureType technology You can only perform this task if your keyboard displays Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your device does not recognize the word that you have typed perform one of the following actions e To select a highlighted item from the list that appears when you type and continue typing the same word click the word e To select a highlighted item from the list that appears when you type and start typing a new word press the Enter key Type in Arabic or Russian using multi tap You can only perform this task if your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or password perform one of the fol
146. g actions e To view your current location click Where Am e Toviewa new location click Enter An Address To type location information in specific address fields select the Advanced check box e To view a saved location click Favorites e To view a location for a contact click From Contacts e To view a location that you viewed recently click the location 191 User Guide Map basics You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press the Menu key 2 Click Local Search 3 Type the point of interest information 4 Press the Enter key When viewing a list of points of interest click View On Map To view a list of points of interest again press the Menu key Click View Businesses To perform this task you must set a GPS receiver to use when you track your movement 1 Onamap press the Menu key 2 Click Start GPS Navigation To stop tracking your movement press the Menu key Click Stop GPS Navigation Related topics About GPS technology 189 Ona map press the Menu key Click Layers Highlight a layer Press the Menu key Click Show or Hide nawn On a map press the Menu key Click Layers If necessary expand the Favorites folder and the Locations folder Highlight Home or Work Press the Menu key Click Edit Edit the address information Press the Menu key Click Lookup Address WONAHARWNS 192 User Guide Navig
147. g scripts Press the Menu key Browser options User Guide Browser options RwWN gt wn AWN wn Click Save Options In the browser press the Menu key Click Options Perform any of the following actions e To stop displaying pictures click Browser Configuration Change the Show Images field e To change the quality of pictures click General Properties Change the Image Quality field e To change the number of times that animated graphics repeat click General Properties Change the Repeat Animations field Press the Menu key Click Save Options In the browser press the Menu key Click Options Click Browser Configuration Perform any of the following actions e To view background images select the Use Background Images check box e To change the browsing experience change the Browser Identification field Press the Menu key Click Save Options In the browser press the Menu key Click Options Click General Properties Perform any of the following actions e Change the Default Font Family and Default Font Size fields e Change the Minimum Font Style and Minimum Font Size fields Press the Menu key Click Save Options By default your BlackBerry device uses the optimal character encoding for a web page uRWNS Ona web page press the Menu key Click Set Encoding Clear the Auto mode check box Set the Default charset field Click OK 109 User Guide Browser options In the brows
148. ge ies isvsicissicisvsisceissyidvnshavdavecaeacaisnioiss arira Aea E NIA E EEN A ARA GER PG aS LAY langua geeen E E EEE ENE AO EE E EA AR T E EEEO REER Delete a display language About typing input languages Change the typing input language Switch APONTE NDUE MEINO Siers erig rE n yeee ES r ENRE ERASE EE SESE ARESE ESEA ESEA REEE T EEEE E RANEE EEA EE A Change the input options for SureType technology Change the voice dialing language Use a shortcut to switch typing input languages while yOu type c cssccssscssscsssessssessesssstessssesssessusessuccssscesusccsseceusecsusecsucessscssusessusceasessatesssesenseseneessseesaceetaees Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Ledge CrOU SSO DEIN Gs inaianei e raS dadsa TAPALE any leon aba AE UNANENN EENAA ENA ERSE Accessibility options Display troubleshooting Messages attachments and web pages Organizer datas sc cccececassssasiacoeceodsensasosvdvsnveussesses tins pneecpiced ie dsneeonscboneactiacadcebenudecncieanseeuscebasebeasesoasonesvonb siete ska usdevbsbebsp esses onesies sob godcibonehcasedbatencus coeds beusenaesenes SAL CIY SING FECES cc casazschetscopesczsyicsnticvst evs cect docs acon bese papeybanst test E EA SS S NAHE ET ARHOSAI RAE SN EN ESRR ESEAS AUI EES Synchronization anaran an aE E O O AAE E AAN AEON A O
149. h an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Prerequisites Restoring data over the wireless network e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Your device must be connected to the wireless network e Your administrator must provide you with an enterprise activation password Delete all device data Before you delete your BlackBerry device data consider backing up the data so that you have a copy on your computer before you delete it from your device CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process continues after the device restarts In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications from your device select the Include third party applications check box Click Continue Type blackberry NOMRWNS Empty the deleted items folder on your computer from your device
150. he Keep Appointments field to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar 134 User Guide Calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save DAaURWNS View the number of calendar entries stored in a calendar 1 In a calendar press the Menu key 2 Click Options 3 Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider Switch calendars 1 In a calendar press the Menu key 2 Click Select Calendar 3 Click a calendar Use color to differentiate calendars In a calendar
151. he text press the Menu key Click Find Next Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 Ina message list press the Menu key 2 Click View Folder 3 Click a folder Delete a message 1 In a message press the Menu key 2 Click Delete Delete multiple messages In a message list perform one of the following actions Message basics e To delete a range of messages highlight a message Hold the Alt key Roll the trackball up or down Release the Alt key Press the Menu key Click Delete Messages 39 User Guide Email messages e To delete all message prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Email messages Send an email message 1 Ina message list press the key 2 Click Compose Email 3 Inthe To field perfo
152. he voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your keyboard is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Change the voice dialing language 20 Lock the keyboard 231 Bluetooth technology 181 Try performing the following actions e Say the first name and the last name of your contact e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more e Improve voice recognition of numbers 33 User Guide Phone troubleshooting Related topics Improve voice recognition of numbers 21 Set the matching sensitivity level for voice commands 21 cannot If your BlackBerry device is associated with
153. hed Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks e If your wireless service provider supports UMA verify that your connection preference is not set to Mobile Network Only e If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot Browser from appearing or might restrict you from using the Hotspot browser to browse web pages e Ifyou are using the Push Button Setup method for Wi Fi verify that the network access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one network access point within range is in this mode e Ifyou use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e Ifyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your BlackBerry device Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the Blac
154. ia card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates a device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using a device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device 1 In the device options click Memory 2 Perform one of the following actions e To encrypt files using an encryption key that your device generates change the Encryption Mode field to Device e To encrypt files using a device password change the Encryption Mode field to Security Password 234 User Guide Encryption e To encrypt files using an encryption key and a device password change the Encryption Mode field to Security Password amp Device 3 Change the Encrypt Media Files field to Yes 4 Press the Menu key 5 Click Save To stop encrypting the files in the device memory and on a media card change the Encryption Mode field to None Related topics Set a device password 231 Content protection is designed to encrypt your BlackBerry device data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including dat
155. ick Save ONAN ARWNS Your signature is added to email messages after you send them Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN Send an email message 1 In a message list press the key 2 Click Compose Email 3 In the To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message Press the key Click Send nw 36 User Guide Related topics Search for contacts in your organization s address book 122 Mailing lists 124 Send a PIN message 1 Ina message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Type a PIN Click the trackball e Type a contact name Click the trackball e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click S
156. ide Security troubleshooting Data permissions for third party applications Email Set whether third party applications can access email messages SMS text messages MMS messages or PIN messages on your BlackBerry device Organizer Data Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Security Data Set whether third party applications can access certificates or keys in the key store on your device Security troubleshooting cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e Ifyou use a certificate to authenticate your smart card verify that the certificate is not revok
157. ile you are tracking your movement press the Space key To hide tracking information at the bottom of a map press the Space key again Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network 196 User Guide Maps troubleshooting L Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator 197 User Guide BlackBerry Messenger 198 User Guide BlackBerry Messenger BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list In BlackBerry Messenger on the Contact list screen press the Menu key Click Add a Contact Type part or all of the co
158. ing international calls only when you roam to another wireless network NOMURWNS Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported To perform this task your wireless service provider must set up your SIM card for this service and provide you with a call blocking password In the phone application press the Menu key Click Options Click Call Barring Highlight a call blocking option Press the Menu key Click Enable Type your call blocking password To stop blocking calls highlight a call blocking option Press the Menu key Click Disable 1 2 26 In the phone application press the Menu key Click Options User Guide Fixed dialing 3 Click Call Barring 4 Press the Menu key 5 Click Change Password Fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list You can make an emergency call when fixed dialing is turned on even if the emergency number does not appear in your fixed dialing list If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list e Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported e To perform this task your wireless service provider
159. ion If your device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to delete some third party applications For more information contact your administrator 1 On the Home screen highlight a third party application 2 Press the Menu key 3 Click Delete Receive a device password prompt before you add an application To perform this task you must have set a BlackBerry device password 1 In the device options click Password 2 Change the Prompt on application install field to Yes 3 Press the Menu key 207 User Guide View the size of an application database 4 Click Save View the size of an application database 1 In the device options click Status 2 Press the Menu key 3 Click Database Sizes About updating the BlackBerry Device Software You can update the BlackBerry Device Software over the wireless network or if you have installed the BlackBerry Desktop Software on your computer you can update the BlackBerry Device Software using the application loader tool of the BlackBerry Desktop Manager For more information about updating using the BlackBerry Desktop Manager see the BlackBerry Desktop Software Online Help When a BlackBerry Device Software update is available for you to download over the wireless network a Wireless Upgrade icon appears on the Home screen The available update might be a complete software update or a partial software update only
160. ions Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the contact list highlight a contact Press the Menu key Click Edit Press the Menu key Click Add Custom Ring Tone Change the Custom Ring Tone field Press the Menu key Click Save ON AH AWNS Add a caller ID picture for a contact In the contact list highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Crop and Save WONANARWNS Change the caller ID picture for a contact In the contact list highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Replace Picture Highlight a picture NDAN 123 User Guide 8 Press the Menu key 9 Click Select 10 Center the picture in the box Tl Press the Menu key 12 Click Crop and Save Delete the caller ID pic
161. ireless email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Related topics Delete email messages over the wireless network 175 Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the contact list calendar task list and memo list e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Related topics Synchronize organizer data over the wireless network 176 178 User Guide Synchronization troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear
162. ires In the camera press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save OuRWN gt Change the default size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen In the camera press the Menu key Click Options Change the Viewfinder Mode field Press the Menu key Click Save URWN gt Change the video size and format The larger the video the more memory the video requires In the video camera press the Menu key Click Options Change the Video Format field Press the Menu key Click Save uRWN gt Change the location for storing pictures or videos 1 Inthe camera or video camera press the Menu key 2 Click Options 84 User Guide Camera and video camera shortcuts 3 Perform any of the following actions e Inthe camera change the Store Pictures and Folder fields e Inthe video camera change the Folder field 4 Press the Menu key 5 Click Save Far diffe or diffe 1 In the camera or video camera press the Menu key 2 Click Options 3 Perform any of the following actions e To change the default flash mode for pictures change the Default Flash Setting field e To improve the colors in pictures in the White Balance field click the current lighting condition To turn on low light mode for videos change the Video Light field 4 Press the Menu key
163. ithout downloading the revocation status change the Fetch Status field to No 8 Press the Menu key 9 Click Save NowpWwn gt 242 User Guide PGP keys Certificate shortcuts To view the certificate issuer press the Space key To view the properties of a certificate press the Enter key To view the security level of a certificate press the Alt key and L To view the serial number of a certificate press the Alt key and S To view certificates for certificate authorities press the Alt key and C To view personal certificates and certificates for other people press the Alt key and E To view personal certificates press the Alt key and P To view certificates for other people press the Alt key and O To view root certificates press the Alt key and R To view all certificates press the Alt key and A PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP certificate server WO ONANAWN Z In the device options click Security Options Click PGP keys Press the Menu key Click Fetch PGP Keys Specify the search criteria Press the Menu key Click Search Click a PGP key Click Add PGP Key to Key Store Download a personal PGP key from the PGP Universal Server 1 2 3 4 In the device options click Security Options Click PGP Press the Menu key Click Download Keys Downlo
164. kBerry Desktop Software see the printed documentation that came with your BlackBerry device 221 User Guide Power battery and memory 222 User Guide Power battery and memory Power battery and memory Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your BlackBerry device e Ifyou have not set your device to turn on and turn off automatically at specific times hold the Power key e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click Full Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save NOURWNS Reset the device Remove and reinsert the battery Check the battery power level In the device options click Status Extend battery life Try performi
165. kBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Depending on your wireless service provider this feature might not be supported 1 Inthe phone application press the Menu key 2 Click Options 3 Click TTY 4 Change the TTY Mode field to Yes 5 Press the Menu key 6 Click Save ATTY indicator appears in the device status section of the screen To turn off TTY support change the TTY Mode field to No 29 User Guide Multiple phone numbers Multiple phone numbers About multiple phone numbers You can have multiple phone numbers associated with your BlackBerry device if one of the following situations applies e Your wireless service provider has provided you with a SIM card that supports more than one phone number e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number If you have more than one phone number associated with your device you can switch the phone number that you use as your active phone number You can receive calls to all phone numbers that are associated with your device but yo
166. kball Delete a word from the custom dictionary URWN gt In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete Spelling checker 155 User Guide Custom dictionary Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the Arabic or Russian input methods words that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary In the device options click Custom Dictionary Press the Menu key Click New Type a word or letter combination Press the Enter key Press the Menu key Click Save NDAN Change a word in the custom dictionary In the device options click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Press the Enter key Press the Menu key Click Save ONDIN Delete a word from the custom dictionary In the device options click Custom Dictionary Highlight a word Press the Menu key Click Delete Press the Menu key Click Save AnRWNS Stop adding items to the custom dictionary automatically You can only perform this task if the typing input language is set to Arabic or Russian 156 User Guide AutoText In the device
167. key 3 Click Format 4 Complete the instructions on the screen View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card in the device options click Memory About file encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates a device password or both 97 User Guide Media shortcuts If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using a device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device 1 In the device options click Memory 2 Perform one of the following actions e To encrypt files using an encryption key that your device generates change the Encryption Mode field to Device e To encrypt files using a device password change the Encryption Mode field to Security Password e To encrypt files using an encryption key and a device password change the Encryption Mode field to Security Password amp Device 3 Change the Encrypt Media Files
168. l you can leave the conference call and the call continues without you 1 During a conference call press the Menu key 2 Click Transfer 22 User Guide Call logs Call logs t coal Cai Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone application or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days call logs in a messagi In the phone application press the Menu key Click Options Click Call Logging Select an option for a call log type AUN To hide call logs in a message list select the None option In the phone application highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Press the Menu key Click Save ONAH AWN In the phone application highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Press the Menu key Click Save ONAN AWNS 23 User Guide Call waiting Send a call log In the phone application highlight a call log Press the Menu key Click View History Press the Menu key Click Forward uRkwWnNo Delete call
169. l address that you use to send messages or meeting invitations In the device options click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save nawn View tasks in a calendar 1 In a calendar press the Menu key 133 User Guide Calendar Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save An RWN Change the first day of the week In a calendar press the Menu key Click Options Click General Options Change the First Day of Week field Press the Menu key Click Save AuURWNS Hide free time in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show Free Time in Agenda View field to No Press the Menu key Click Save DAaURWNS View more of the subject line for appointments in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show End Time in Agenda View field to No Press the Menu key Click Save Do RWNS Change how long your device stores calendar entries In a calendar press the Menu key Click Options Click General Options Change the Keep Appointments field Press the Menu key Click Save DAaURWNS Your BlackBerry device deletes calendar entries that are older than the number of days that you set To restore calendar entries change t
170. language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the typing input language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save Switch typing input methods You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian 1 In the device options click Language 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap 161 User Guide Change the input options for SureType technology e To use the SureType input method set the Input Language field to l
171. larm notification options In the clock press the Menu key Click Options In the Alarm section change the Alert Type Alarm Tune Volume Snooze Time and Number of Vibrations fields Press the Menu key Click Save OuRWN gt Use the stopwatch 1 In the clock press the Menu key 2 Click Stopwatch 3 Click the start stop icon 4 Perform any of the following actions e To record lap times click the lap icon e To stop timing click the start stop icon again e To send the results press the Menu key Click Send Results Click a message type Set the timer 1 In the clock press the Menu key 2 Click Timer 3 Press the Menu key 4 Click Set Timer 19 User Guide Change timer notification options 5 Type the length of time to count down 6 Click Start If you exit the clock application the timer continues to count down Change timer notification options In the clock press the Menu key Click Options In the Countdown Timer section change the Timer Tune Volume or Vibrate fields Press the Menu key Click Save uRWN gt Date time and alarm troubleshooting The time on my device is incorrect 1 In the clock options click Set Time 2 Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry 120
172. lick Email Settings If necessary change the Message Services field Change the Enable HTML Email field to No Press the Menu key Click Save Stop loading pictures in HTML email messages To view pictures in an HTML email message press the Menu key Click Get Images NOMRWN gt In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Download Images Automatically field to No Press the Menu key Click Save Hide filed email messages 1 In a message list press the Menu key 45 User Guide Click Options Click General Options Change the Hide Filed Messages field to Yes Press the Menu key Click Save An RWN Receive only the first section of long email messages In a message list press the Menu key Click Options Click General Options Change the Auto More field to No Press the Menu key Click Save AuNRWNS To download more of an email message press the Menu key Click More or More All Change the email address that you use to send messages or meeting invitations In the device options click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save Oo RWN Stop forwarding email messages to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterp
173. lick Security Options 2 Click General Settings 3 Change the Certificate Status Check field 4 Press the Menu key 5 Click Save If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired your device locks Store the pass phrase for your smart card in the application memory 1 In the device options click Security Options 2 Click Smart Card 254 User Guide Software tokens 3 Change the PIN Caching field to Enabled 4 Press the Menu key 5 Click Save Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password Turn off notification for smart card connections In the device options click Security Options Click Smart Card Change the LED Session Indicator field to Disabled Press the Menu key Click Save uRWN gt To turn on notification for smart card connections change the LED Session Indicator field to Enabled Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization s network using a Wi Fi network A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device 1 In the device options click Security Options 2 Click Software Tokens 3 Click a software
174. lowing actions e To type the first letter on a key press the letter key once 153 User Guide Spelling checker e To type the second letter on a key press the letter key twice Typing tips for the Korean typing input method e To type the alternate character on a key press the key twice e To type a number hold the number key To convert a Hangul character to its equivalent Chinese character in the device options on the Language screen the Use Space for Han Homonyms check box must be selected Highlight the character Press the Space key Spelling checker You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Perform one of the following actions e To get spelling suggestions click Get Suggestions Click a word or press the Escape k
175. mat 4 Complete the instructions on the screen View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card in the device options click Memory Best practice Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry device To increase the amount of application memory try deleting items that you do not need from your device Consider the following guidelines e Delete old email and MMS messages especially messages with attachments e Delete contacts that are already in your organization s address book e Delete applications and languages that you do not use e Ifyou recently updated the BlackBerry Device Software over the wireless network delete the previous version of the BlackBerry Device Software e Clear the browser cache To use less memory try changing options for email messages calendar entries and media files Consider the following guidelines e Reduce the amount of time that your device stores email messages and calendar entries e Stop forwarding email messages to your device when your device is connected to your computer e Receive only the first section of long email messages e Ifyou changed the picture quality for pictures that you take change the picture quality setting to Normal e Reduce the picture quality in the browser Related topics View
176. me Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Mailing lists 124 Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History 48 User Guide SMS text messages Turn off AutoText for SMS text messages 1 In the device options click SMS 2 Set the Disable AutoText field to Yes 3 Press the Menu key 4 Click Save View more of the history in SMS text messages 1 In the device options click SMS 2 Set the Number of Previous Items field 3 Press the Menu key 4 Click Save Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 In the device options click SMS 2 Set the Leave Messages On SIM Card field to Yes 3 Press the Menu key 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1
177. monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save AuURWNS 137 User Guide Tasks Change the status of a task 1 Inthe task list highlight a task 2 Press the Menu key 3 Perform one of the following actions e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save Hide completed tasks 1 Inthe task list press the Menu key 2 Click Hide Completed Send a task or memo 1 Inthe task list or memo list highlight a task or memo 2 Press the Menu key 3 Click Forward As 4 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary pr
178. must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files Dial Up Networking DUN This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software Audio Source A2DP This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits A V Remote Control AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device SIM Access 185 User Guide Bluetooth technology troubleshooting This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit When you use this feature data services email PIN and MMS messages and browser service are not available on your device and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry device Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enable
179. must be installed on your BlackBerry device For more information contact your administrator In the device options click Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit Set the Token serial number field Press the Menu key Click Save ON AH AWNS 256 User Guide About security self tests About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software 1 Inthe device options click Security Options 2 Click General Settings 3 Press the Menu key 4 Click Verify Security Software Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall options to receive the
180. must set up your SIM card for this service and provide you with a SIM card PIN2 code In the phone application press the Menu key Click Options Click FDN Phone List Press the Menu key Click Enable FDN Mode Type your PIN2 code Press the Enter key Nouwpwn gt To turn off fixed dialing press the Menu key Click Disable FDN Mode To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code In the phone application press the Menu key Click Options Click FDN Phone List Press the Menu key Click New Type your PIN2 code Press the Menu key Type a name and a phone number ONAMAWN 27 User Guide Smart dialing 9 Press the Menu key 10 Click Save In the phone application press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save OSONDAN In the phone application press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Delete Au RWNS Smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smar
181. n Click Favorites Highlight a bookmark Press the Menu key Click Move Roll the trackball to the new location Click the trackball Map options Set the GPS receiver that you use to track your movement OuRWNS 194 Ona map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save Map options User Guide Map options Ona map press the Menu key Click Options Press the Menu key Click Clear Cache Click Delete nawn You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 On a map press the Menu key 2 Click Options 3 Change the Hide Title Bar field to No 4 Press the Menu key 5 Click Save To hide the status information again change the Hide Title Bar field to Yes By default when you are tracking your movement the direction that you are moving appears at the top of the map 1 On a map press the Menu key 2 Click North Up To view the direction that you are moving at the top of the map again press the Menu key Click Track Up 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard By default backlighting turns off automatically after a timeout to conserve battery power You can change map options so that backlighting remains
182. n sky e Ifyou are indoors move close to a window 189 User Guide GPS technology troubleshooting e Ifyou have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your device to get your GPS location 190 User Guide Maps Maps Map basics 1 On a map press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location click Where Am e To specify a new location click Enter Address To type location information in specific address fields select the Advanced check box e To specify a saved location click Favorites e To specify a location for a contact click From Contacts e To specify a recently viewed location click the location 4 Select or clear the check box beside one or more route options 5 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions 1 On a map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type 1 On a map press the Menu key 2 Click Find Location 3 Perform one of the followin
183. n your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language Selection Shortcut field 3 Change the Enable Quick Selection field 4 Press the Menu key 162 User Guide Turn off the shortcut for switching typing input languages 5 Click Save Turn off the shortcut for switching typing input languages To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator In the device options click Language Change the Input Language Selection Shortcut field to None 1 2 3 Press the Menu key 4 Click Save To turn on the shortcut for switching typing input languages change the Input Language Selection Shortcut field to Alt Enter or Shift Space Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 In the device options click Language 2 Change the Name Display field 3 Press the Menu key 4 Click Save Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provide
184. nd filed messages If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Related topics View messages in a specific folder 39 Some messages no longer appear on my device If your BlackBerry application memory is full or you have more than 65 000 email PIN SMS text and MMS messages your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All 72 User Guide Message troubleshooting e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions e To perform this task your BlackBerry device must be associated with an email acc
185. ne troubleshooting Try performing the following actions 32 e Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off User Guide Phone troubleshooting e Your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number Related topics Fixed dialing 27 Call blocking 26 Call forwarding 24 Switch the active phone number 30 Try changing the phone number on your SIM card to change how your phone number appears in the phone application In the device options click Advanced Options Click SIM Card Highlight the phone number Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Try performing the following actions e Ifyou have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Check t
186. ned on but your device might not be using UMA Red 211 User Guide Turn on wireless coverage notification Your connection to the Wi Fi network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device White Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on wireless coverage notification 1 In the device options click Screen Keyboard 2 Set the LED Coverage Indicator field to On 3 Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network
187. new encryption key every 2 weeks You can perform this task if your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help 1 In the device options click Security Options 2 Click General Settings 3 Click a service 4 Click Regenerate Encryption Key Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is
188. nfiguration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail If you are in a Wi Fi coverage area you can log in to a Wi Fi access point and use the Hotspot Browser to browse web pages If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot Browser from appearing or might restrict you from using the Hotspot browser to browse web pages 10 User Guide Browser security In the device options click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save nawn Browser security The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and recei
189. ng actions e Highlight a title Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Move Bookmark 6 Roll the trackball to the new location 107 User Guide VRWNo Click the trackball Ona web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark Browser options AuURWNS Depending on your wireless service provider you might not be able to change the home page 1 2 3 4 wn AUN 108 In the browser press the Menu key Click Options Click General Properties Change the Default View field Press the Menu key Click Save Options In the browser press the Menu key Click Options Click Browser Configuration Perform any of the following actions e Inthe Home Page Address field type a web address e Change the Start Page field Press the Menu key Click Save Options In the browser press the Menu key Click Options Click Browser Configuration Select any of the following check boxes e Support JavaScript Allow JavaScript popups e Terminate slow runnin
190. ng field to No 4 Press the Menu key 90 User Guide Managing media files 5 Click Save You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Managing media files About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that meets the criteria your device adds it to the playlist automatically An indicator appears beside automatic playlists in your list of playlists Create a standard playlist 1 In the media application click Music 2 Click Playlists 3 Click New Playlist 4 Click Standard Playlist 5 Type a name for the playlist 6 Press the Menu key 7 Click Add Songs 8 Click a song 9 To add more songs repeat steps 6 to 8 10 Press the Menu key 11 Click Save Change a standard playli
191. ng shortcuts e To insert a period press the Space key twice The next letter is capitalized e To capitalize a letter hold the letter key until the capitalized letter appears e To type the alternate character on a key press the Alt key and the character key 12 User Guide Search shortcuts To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball up or down To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Dele
192. ng the following actions e Set your BlackBerry device to turn on and turn off automatically e Charge your device regularly e Keep your battery connections clean Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device e Set backlighting to remain on for a shorter period of time and lower its brightness e Turn off the connection to a wireless network when you are not in a wireless coverage area e Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a Shorter ring tone e Delete the original message when you send a reply e Send a message to multiple contacts using Add To Add Cc or Add Bcc 223 User Guide Format the device memory or a media card e Turn off the flash in the camera e Close third party applications from the application menu when you are finished with them e Change your browser options for animated graphics so that they repeat less often on web pages Related topics Delete the original text from a reply message 40 Blind carbon copy a contact 35 Set the brightness of the backlighting 165 Turn off a wireless connection 211 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted 1 In the device options click Memory 2 Press the Menu key 3 Click For
193. nge the notification profile 6 Press the Menu key 7 Click Save You can only delete notification profiles that you created 1 Inthe profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Delete In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit Highlight an item Press the Menu key Click Edit Change the Notify Me During Calls field to No Press the Menu key 10 Click Save 11 To change the Notify Me During Calls field for another item repeat steps 5 to 10 12 Press the Menu key 13 Click Save OSONDAN In the profile list perform one of the following actions e To receive LED notification only click Quiet e To receive vibrate notification only click Vibrate e To turn off all notification including notification profile exceptions and LED notification click Off Related topics Silence the alarm 119 146 User Guide Ing tone Depending on your wireless service plan this feature might not be supported 1 Inthe media application click Ring Tones 2 Click All Ring Tones 3 Press the Menu key 4 Click Download Ring Tones Related topics Legal notice 277 LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled devic
194. notification for an MMS message 1 When composing an MMS message press the Menu key MMS messages 53 User Guide Message list options 2 Click Options 3 Perform any of the following actions e To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes e To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save Request delivery notification or read notification for all MMS messages 1 In the device options click MMS 2 Inthe Notifications section perform any of the following actions e To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box e To receive notification when recipients open MMS messages select the Confirm Read check box 3 Press the Menu key 4 Click Save View the size of an MMS message before sending it 1 In an MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming 1 In the device options click MMS 2 Set the Multimedia Reception and Automatic Retrieval fields to Home Only 3 Press the Menu key 4 Click Save Block MMS messages 1 In the device options click MMS 2 Inthe Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box 3 Press the Menu key
195. ns can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Wi Fi Set whether third party applications can use Wi Fi connections Cross Application Communication Specify whether third party applications can communicate and share data with other applications on your BlackBerry device Device Settings Specify whether third party applications can turn on or turn off your device or change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized themes Input Simulation Specify whether third party applications can simulate actions such as pressing a key on your device Browser Filtering Specify whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Screen Capturing Specify whether third party applications can take screen shots of the device screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it 259 User Gu
196. ntact name Click the contact Ifyou have turned on invitation passwords and you want to set a password type an invitation question and answer Click OK Otherwise click Cancel to continue If you want to add a custom message to your invitation type a message 7 Click OK VaRWnNe a If you turn on invitation passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Ask Password Question When Adding Contacts field to Yes Press the Menu key Click Save ORWNS To turn off invitation passwords change the Ask Password Question When Adding Contacts field to No 1 In BlackBerry Messenger in the request group click an invitation 2 Click one of the following menu items e Accept e Decline e Remove Note If you click Remove the contact who sent the invitation does not receive confirmation that your email address is a correct email address 199 User Guide Groups irn oT If you turn off invitation forwarding contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Allow Forwarding of Requests field to No
197. nu key Click Save URWN gt To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Au RWNS Delete a password from the password keeper 1 Inthe password keeper highlight a password 2 Press the Menu key 3 Click Delete Change the password keeper password 1 Inthe password keeper press the Menu key 2 Click Change Password 233 User Guide Encryption 1 Inthe password keeper highlight a password 2 Press the Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard veni MA SSWOAO ron In the password keeper press the Menu key 1 2 Click Options 3 Set the Allow Clipboard Copy field to No 4 Press the Menu key 5 Click Save 1 In the password keeper press the Menu key 2 Click Options 3 Set the Password Attempts field 4 Press the Menu key 5 Click Save Encryption File encryption is designed to protect the data that you store in the BlackBerry device memory and on a med
198. nu key Click Save WO ONANAWNS When you add a PGP key your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a PGP key to the key store In the device options click Security Options Click PGP Keys Press the Menu key Click Fetch PGP Keys Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes e To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No Press the Menu key 9 Click Save NOURWNS go 247 User Guide Certificate servers PGP key shortcuts e To view the display name of a PGP key press the Space key e To view the properties of a PGP key press the Enter key e To view the security level of a PGP private key press the Alt key and the L key e To view the serial number of a PGP key press the Alt key and the S key PGP key troubleshooting cannot download a PGP key from an LDAP certificate server Try performing the following actions e Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator e Ifyou changed the connection type that your BlackBerry device uses to connect to an LDAP certific
199. nvitation from a message list before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting 1 Ina meeting invitation press the Menu key 2 Click View Calendar To return to the meeting invitation press the Escape key Check availability of meeting participants To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization 1 Ina meeting or meeting invitation below the list of meeting participants click View Availability 2 Perform any of the following actions e To select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the Menu key Click Show Legend 130 User Guide Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 Ina meeting in the Accepted or Declined field highlight a contact 2 Press the Menu key 3 Click one of the following menu items e Invite Attendee e Change Attendee e Remove Attendee 4 Press the Menu key 5 Click Save Send an email message to all meeting participants 1 Ina m
200. o specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email message filter To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information WOON ANAWNS In a message list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Create an email message filter based on a contact or subject NouwpWwn gt In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Options for email message filters From 42 User Guide Email messages Specify one or more contacts or email a
201. o web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu Ona web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates Click Add AuURWNS 106 User Guide Web feeds 1 Ina web feed highlight a title 2 Press the Menu key 3 Perform one of the following actions e To view a summary of the story click Show Description e To view the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your administrator 1 Ina web feed highlight a title 2 Press the Menu key 3 Click Get Audio In a web feed perform one of the followi
202. of calendar and task reminders and incoming messages calls and browser content Your device has six preloaded profiles Loud Vibrate Quiet Normal Phone Only and Off You can change preloaded notification profiles or create new ones In your notification profiles you can set different notification options for different items set ring tones or set the volume for notification If you set notification volume to Escalating the notification volume gradually increases Change your ring tone ONDMAWNS In the notification profile list click Advanced Highlight a notification profile Press the Menu key Click Show Ring Tones Click a media folder that contains songs ring tones or voice notes Highlight a song ring tone or voice note Press the Menu key Click Set As Ring Tone Switch notification profiles In the profile list click a notification profile Create a notification profile OSONDAN En 2 11 12 13 In the profile list click Advanced Press the Menu key Click New Profile Type a name for the profile Highlight an item Press the Menu key Click Edit Set notification options Press the Menu key Click Save To set notification options for another item repeat steps 5 through 10 Press the Menu key Click Save 145 User Guide Notification basics 1 Inthe profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Edit 5 Cha
203. on when you track your movement unless the battery power level drops below a specified percentage Ona map press the Menu key Click Options Change the Backlight Timeout When field Press the Menu key Click Save nawn 195 User Guide Map shortcuts Related topics Set how long backlighting remains on 165 Add GPS location information to pictures You can add the latitude and longitude coordinates for your current location to pictures that you take In the camera press the Menu key Click Options Change the Geotagging field to Enabled Press the Menu key Click Save VRWNS To stop adding GPS location information to pictures set the Geotagging field to Disabled View GPS location information for a picture on a map When you highlight a picture that includes GPS location information a globe indicator appears beside the file name in the lower left corner of the screen 1 Inthe media application click Pictures 2 Click a category 3 Highlight a picture that includes GPS location information 4 Press the Menu key 5 Click View on Map Map shortcuts e To zoom in to a map press I e To zoom out from a map press O e To move to the next direction on a route press N e To move to the previous direction on a route press P e To view status information at the top of a map press U To hide status information at the top of a map press U again e To view tracking information at the bottom of a map wh
204. ons If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Get your GPS location In the device options click Advanced Options Click GPS Press the Menu key Click Refresh GPS RWN The longitude and latitude coordinates for your current location appear Turn off location aiding By default location aiding is turned on to improve the performance of GPS technology When location aiding is turned on your BlackBerry device connects to a central server periodically which can increase your data service charges To avoid these charges you can turn off location aiding but it might take longer for your device to get your GPS location For more information contact your wireless service provider 1 In the device options click Advanced Options 2 Click GPS 3 Perform one of the following actions e To turn off location aiding change the Location Aiding field to Disabled To turn off location aiding when roaming change the Location Aiding field to Disabled While Roaming 4 Press the Menu key 5 Click Save GPS technology troubleshooting cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to ope
205. ontact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 Ina message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact list from a vCard contact attachment 1 InavCard contact attachment press the Menu key 2 Click Add to Contacts or Update Contact Attachment shortcuts e To search for text in an attachment press F e To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet e To move to a specific cell press G e To view the content of a cell press the Space key e To switch worksheets press V Highlight a worksheet Press the Enter key e To view hidden columns or rows press H To hide the columns or rows press H In a presentation e To switch presentation views press M e To move to the next slide when viewing a presentation in slide view press N e To move to the previous slide when viewing a presentation in slide view press P e To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and sli
206. options click Language Click Input Options Clear the Auto Word Learning check box Change the Learn Words From Email Messages field to Off Press the Menu key Click Save AuURWNS You can only perform this task if the typing input language is set to Arabic or Russian By default your BlackBerry device recognizes contacts when you type them 1 In the device options click Language 2 Click Input Options 3 Clear the Use Contacts as Data Source check box 4 Press the Menu key 5 Click Save AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later In the device options click AutoText Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions e Type replacement text e To insert a macro for example the current date or time press the Menu key Click Insert Macro 6 Perform one of the following actions e To capitalize the entry exactly as you typed it set the Using field to Specified Cas
207. or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 267 User Guide BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle roll the trackball e To release the ball in catch mode press the Space key e To shoot the laser or gun press the Space key Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any o
208. orwarding status SHA 273 User Guide Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy 274 Glossary User Guide WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security Glossary 275 User Guide Legal notice 276 User Guide Legal notice Legal notice 2008 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType SurePress and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Bluetooth is a trademark of Bluetooth SIG DataViz Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz IBM Domino Lotus and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft and Outlook are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of No
209. ost Used AWN 30 User Guide Phone options e To sort contacts alphabetically by contact name change the Phone List View field to Name e To sort phone numbers or contacts by recency of use change the Phone List View field to Most Recent 5 Press the Menu key 6 Click Save To sort phone numbers or contacts by call logs again change the Phone List View field to Call Log The wireless network can override the option that you choose 1 Inthe phone application press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To request that your phone number is hidden change the Restrict My Identity field to Always e To request that your phone number is displayed change the Restrict My Identity field to Never e To request that the network decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined 5 Press the Menu key 6 Click Save You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 In an application press the Menu key 2 Click Options 3 If necessary click General Options 4 Change the Confirm Delete field to No 5 Press the Menu key 6 Click Save In the phone application press the Menu key Click Options Click General Options Change the Auto End Calls field to Never Press the Menu key Click Save AnNRWNS In
210. ount that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Wait for a short period of time Your device receives long messages and attachments in sections e Try viewing your message in plain text Press the Menu key Click Get Plain Text Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Related topics Reconcile email messages over the wireless network 175 Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages Related topics Email message filters 42 cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot attach a file to an MMS message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show
211. our administrator 1 2 3 4 5 In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters nawN In the device options click Security Options Click Firewall Select the Contacts check box or the Specific address check box Press the Menu key Click Save 57 User Guide Message shortcuts To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in your allowed sender list In the device options click Security Options Click Firewall Press the Menu key Click Configure Exceptions Press the Menu key Click one of the following menu items e Add Email Address e Add Phone Number Add PIN 7 Type the contact information 8 Press the Enter key 9 Press the Menu key 10 Click Save AuURWNS 1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Press the Menu key 5 Click Reset Count or Reset All Counts Message shortcuts In a messag
212. ovider or administrator 74 User Guide Attachments Attachments Attachment basics You can view several attachment types on your BlackBerry device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav and mp3 files If you save an email message that contains an attachment that you have previewed the email message and the attachment are stored in the device memory until you delete the email message You can download attachments and store them in the device memory You can also store attachments on a media card If you delete an email message that contains an attachment you have downloaded the attachment is stored in the device memory or on the media card until you delete it from your device To change attachments that you download you can use third party editing applications such as Word to Go Slideshow to Go and Sheet to Go that are designed for use on BlackBerry devices To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message press the Menu key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment
213. owing actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact 70 User Guide Message troubleshooting e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related topics Find information about wireless coverage indicators 211 Change a contact 122 Generate an encryption key 236 Turn off data service 213 Resend a message 38 Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless co
214. phrase By default your BlackBerry device uses your PGP key to encrypt messages When composing a message change the Encoding field to one that uses encryption Press the Menu key Click Options Change the Use Conventional Encryption field to Yes Press the Menu key Click Save AuNRWNS Using a secure method let the recipient know what the pass phrase is 65 User Guide PGP protected messages Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages When composing a message press the Menu key Click Attach PGP Keys Highlight a PGP key Press the Menu key Click Continue OU RWNS Download the PGP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Import PGP Key Add a PGP key from an att
215. port Certificate 60 User Guide Attachment indicators in S MIME protected messages Ca The message includes a certificate attachment Cay The message includes multiple certificate attachments Pw The message includes a certificate server attachment Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the certificate used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the Menu key 3 Click Encryption Details Digital signature indicators for S MIME protected messages Q Your BlackBerry device verified the digital signature Qx Your device cannot verify the digital signature R Your device requires more data to verify the digital signature S MIME protected messages 61 User Guide S MIME protected messages vay Your device trusts the certificate chain O The sender s email address does not match the email address of the certificate subject or the sender s certificate is revoked is not trusted cannot be verified or is not on your device v
216. pports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA Diffie Hellman and ECC keys Subject This field displays information about the certificate subject Issuer This field displays information about the certificate issuer Serial Number This field displays the certificate serial number in hexadecimal format Key Usage This field displays approved uses of the public key Subject Alt Name This field displays an alternate email address for the certificate subject if an alternate email address is available SHA1 Thumbprint 238 User Guide This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list 1 In the device options click Security Options 2 Click Certificates 3 Press the Menu key 4 Click one of the following menu items e Show My Certs e Show Others Certs e Show CA Certs e Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click S
217. press the Menu key Click Options Click a calendar Change the Appointment Color field Press the Menu key Click Save DAUARWNS Change the calendar that reminds you of appointments 1 In a calendar press the Menu key 135 User Guide Calendar Click Options Click a calendar Change the Display Reminders field Press the Menu key Click Save DaN Change the default calendar In the device options click Advanced Options Click Default Services Change the Calendar CICAL field Press the Menu key Click Save URWNS For shortcuts to work in Day view in the general calendar options change the Enable Quick Entry field to No e To schedule an appointment press C e To change to Agenda view press A e To change to Day view press D e To change to Week view press W e To change to Month view press M e To move to the next day week or month press the Space key e To move to the previous day week or month press the Shift key and the Space key e To move to the current date press T e To move to a specific date press G I cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment o
218. ptions Click Accessibility Change the Color Contrast field Press the Menu key Click Save OuRWN gt Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Accessibility options Depending on your theme display options such as your font and Home screen background might change when you switch themes Related topics Change the display font 166 Use a picture as the Home screen background 94 169 User Guide Display troubleshooting No application opens when I press a Convenience key Try performing the following actions e Verify that you have not deleted the application that you assigned to the key e Assign a different application to the key 170 User Guide Search Search Messages attachments and web pages You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature In a message list press the Menu key Click Search Specify the search criteria Press the Menu key Perform one of the following actions e To search for messages
219. ptions If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save DAaURWNS View the number of contacts stored on your device 1 In the contact list press the Menu key 2 Click Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list 126 User Guide Calendar Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg Calendar About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have
220. r BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator Dna WwWN 44 In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Use Out Of Office Reply field to Yes In the text box that appears type a reply User Guide T 8 9 To turn off the out of office reply change the Use Out Of Office Reply field to No If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save Request delivery or read confirmation for email messages Depending on your wireless service provider this feature might not be supported Ou RWNS a In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field to the email account that uses the BlackBerry Internet Service Perform any of the following actions e To send read notification when a sender requests it change the Send Read Receipts field Email messages e To request delivery or read notification when you send email messages change the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View email messages in plain text format NoOnpWN gt In a message list press the Menu key Click Options C
221. r a PIN message press L e To forward a message press F e To file a highlighted email message press I e Toview the email address of a contact highlight the contact in the To or From field Press Q To view the display name press Q again User Guide Attachment shortcuts e To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list e To opena highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V e To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K Attachment shortcuts e To search for text in an attachment press F e To move to the
222. r down To zoom back to the original picture size press the Menu key Click Fit to Screen To close the picture press the Escape key once in the camera or twice in the media application To perform this task you must zoom in to the picture In a picture roll the trackball To close the picture press the Escape key once in the camera or twice in the media application 1 In a picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Viewing pictures 95 User Guide Managing pictures Save a picture Save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures 1 In the media application press the Menu key 2 Click Options 3 Change the Sort By field 4 Press the Menu key 5 Click Save Hide album art from picture folders If you hide album art from picture folders the album art still displays when you play songs 1 In the media application press the Menu key 2 Click Options 3 Click Exclude Folders 4 Click the folders that contain album art that you want to hide Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry device In the media application click Pictures Click a category
223. r meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 136 User Guide Tasks I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature if the organizer did not enter the conference call information correctly if the organizer set the meeting reminder time to None or if the notification occurs more than 15 minutes before the meeting start time Try performing the following actions e Enter the conference call meeting through the calendar menu e Enter the conference call meeting by clicking the conference call bridge number and access code provided in the meeting notes Tasks Create a task 1 In the task list click Add Task 2 Type the task information 3 Seta due date for the task 4 If the task recurs set the Recurrence field 5 Press the Menu key 6 Click Save Recurrence fields Every Set the frequency of the daily weekly or
224. r or administrator 163 User Guide Display and keyboard 164 User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions Set the brightness of the backlighting 1 Inthe device options click Screen Keyboard 2 Set the Backlight Brightness field 3 Press the Menu key 4 Click Save Set how long backlighting remains on 1 Inthe device options click Screen Keyboard 2 Set the Backlight Timeout field 3 Press the Menu key 4 Click Save Stop backlighting from dimming automatically 1 In the device options click Screen Keyboard 2 Change the Automatically Dim Backlight field to Off 3 Press the Menu key 4 Click Save Display options Use a picture as the Home screen background In the media application click Pictures Click a category Highlight a picture Press the key Click Set As Home Screen Image uRWNS To clear the picture from the Home screen press the key Click Reset Home Screen Image 165 User Guide Display options Download a Home screen background Depending on your wireless service plan this feature might not be supported 1 In the media application click Pictures 2 Click a category 3 Press the Menu key 4 Click Download Images Set owner information Owner information appears on your
225. r pause on a link or picture 2 Press the Menu key 3 Click Link Address or Image Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions e Highlight or pause on a link Press the Menu key Click Link Address e Highlight or pause on a picture Press the Menu key Click Image Address e Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address 1 On a web page press the Menu key 2 Click Send Address 3 Click a message type To return to the browser after you send the message press the Escape key Send a link or picture from a web page Ona web page highlight or pause on a link or picture Press the Menu key Click Link Address or Image Address Click Send Address Click a message type nawn To return to the browser after you send the message press the Escape key Browser basics 103 User Guide Browser bookmarks Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 Ina picture
226. rator 1 Download the root certificate from the certificate authority server to your computer 2 On your computer right click the root certificate Click Install certificate 3 Click Next 4 Click Place all certificates in the following store 5 Click Browse 6 Click Trusted Root Certification Authorities 7 Click OK 8 Click Finish 9 Inthe Security Warning dialog box click Yes If the root certificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your BlackBerry device use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer Advanced Wi Fi connection settings Change a Wi Fi profile 1 In the device options click Wi Fi Connections 2 Highlight a Wi Fi profile 3 Press the Menu key 217 User Guide Advanced Wi Fi connection settings 4 Click Edit 5 Change the Wi Fi profile options 6 Press the Menu key 7 Click Save Name Type a name for the Wi Fi profile SSID Type the Wi Fi network name Band type Set the Wi Fi network type If you do not know the network type do not change this field Prompt before connection Set whether a prompt appears before your BlackBerry device connects to the Wi Fi network Allow inter access point handover Set whether your device remains connected to the Wi Fi network when you move betw
227. receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting e Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to this feature might not be supported e To perform this task your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel In the device options click Advanced Options Click Cell Broadcast Settings Change the Cell Broadcasting Service field to On Perform one of the following actions e Ifa cell broadcast channel appears on the screen select the check box beside the channel e Ifa cell broadcast channel does not appear on the screen highlight the Empty field Press the Menu key Click Add Channel Type the channel ID and a nickname Click OK 5 Select the check box beside a language 6 Press the Menu key 7 Click Save AWUN To turn off cell broadcasting change the Cell Broadcasting Service field to Off Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates b
228. rectly For more information about inserting a media card into your device see the printed documentation that came with your device e In your media card options if there is message to format your media card disconnect your device from your computer Turn off mass storage mode Format the media card Turn on mass storage mode 99 User Guide Media troubleshooting Related topics Turn off mass storage mode 98 Format the device memory or a media card 97 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device unlock your device Related topics Lock the device 231 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator 100 User Guide Bro
229. rform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Roll the trackball to move the contact to the new speed dial key Click the trackball e To delete the contact from the speed dial list click Delete oRWN gt Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command To perform this task you must set options for dialing extensions 19 User Guide Voice dialing You can dial extensions only within your company Say Call extension and the extension number Related topics Set options for dialing extensions 29 You can check your active phone number the wireless coverage level and the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Perform any of the following actions e To check your active phone number say Check my phone number e To check the wireless coverage level say Ch
230. rise Server that supports this feature For more information contact your administrator In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Send Email to Handheld field to No Press the Menu key Click Save Nouwpwn gt To forward email messages to your device again change the Send Email to Handheld field to Yes 46 User Guide PIN messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Send a PIN message 1 Ina message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Type a PIN Click the trackball e Type a contact name Click the trackball e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click Send Related topics Mailing lists 124 Set a high importance level for received PIN messages In a message list press the Menu key Click Options Click General Options
231. rm one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Related topics Search for contacts in your organization s address book 122 Mailing lists 124 Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text File an email message 1 Ina message list highlight an email message 2 Press the Menu key 3 Click File 4 Highlight a message folder 5 Press the Menu key 6 Click File Related topics Reconcile email messages over the wireless network 175 40 User Guide Email messages Add change or delete an email message folder You can add change or delete email message folders in the email application on your computer If wireless email reconciliation is turned on your BlackBerry device receives changes that you make to the email message folders on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see the BlackBerry Desktop Software Online Help Forward messages from a specific email message folder to your device To perform this task your BlackBerry device must be associated with an email account that u
232. rprise Server your organization might prevent you from connecting to a Wi Fi network 1 2 On the Home screen or in the Setup folder click Set Up Wi Fi Perform one of the following actions e Click Scan for Networks Click a network e Click Manually Add Network Type the network name Click Add e Ifyou are using a network access point enabled with Wi Fi Protected Setup click Push Button Setup Complete the instructions on the screen On the Wi Fi Setup Complete screen perform any of the following actions e To change the order of Wi Fi profiles click Prioritize Wi Fi Profiles To return to the Wi Fi Setup Complete screen press the Escape key e To specify registration information click Wi Fi Hotspot Login To return to the Wi Fi Setup Complete screen press the Escape key Click Finish A Wi Fi profile contains the information that you require to connect to a Wi Fi network You can have more than one Wi Fi profile on your BlackBerry device For example you can have one Wi Fi profile that you use to connect to a Wi Fi network at home and another Wi Fi profile that you use to connect to your organization s Wi Fi network You can also have Wi Fi profiles that you use to connect to Wi Fi networks in public places such as community centers or libraries Your device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list Security Type Set the security type that the Wi Fi
233. rver SAN your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network Automatically obtain IP address and DNS Set whether your BlackBerry device receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network IP Address Type the IP address for your device Subnet mask Type the subnet mask for the wireless access point to which your device should connect Primary DNS Type the primary DNS to which your device should connect Secondary DNS Type the secondary DNS to which your device should connect Default gateway address Type the default gateway IP address to which your device should connect 219 User Guide UMA connection settings Domain suffix Type the domain that your device uses to resolve host names into IP addresses UMA connection settings About connecting to a Wi Fi network for UMA Depending on your wireless service provider you might be able to make calls send and receive email PIN SMS text and MMS messages and visit web pages using UMA Your device must be connected to a Wi Fi network to use UMA For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile Change your preferred network
234. ry Enterprise Server change the Other Messages field Press the Menu key Click Save Note PIN messages might use the outline color that you have set for work email messages For more information contact your administrator 55 User Guide Message list options In a message list press the Menu key Click Options Click General Options Perform any of the following actions e To view more of the subject line change the Display Message Header On field to 2 lines e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field 5 Press the Menu key 6 Click Save RWNo Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages
235. ses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key Click Folder Redirection Select the check box beside an email message folder Press the Menu key Click Save WONANAWNE Note If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Related topics Stop storing messages sent from your computer on your device 41 Add change or delete an email message folder 41 Stop storing messages sent from your device on your computer In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Save Copy In Sent Folder field to No Press the Menu key Click Save NonpWNnN gt Stop storing messages sent from your computer on your device In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key nawn 41 User Guide wo onan Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save About email message filters Email messages You can create email message filters t
236. sneavasocessozssedadabinasantsedstsssndatlesebasctbdoancovessiesbsqsngaesiddnsndatdesedebieas EIERS eH HESRET EE Media trou DIES MO OLIN Gusanito inie EnaA iG esanscsuss AE SNE AIFOS TENCE ESEE NE RAAE E EEE Aaii BROWSOM scsssssessssssossssasecscussnssassnssssassassassssedstnstasaatakatactunsscusssend aveascassssedsssevastasasetasoandssasescvacaasasnassnbedsadatacissisabsssassscscevenscadaussassobedsadedscessssabssoasssaatevasscaasasdustauedtadsasdess Browser basics Browser bookmarks Web feeds Proveer OPONSE en oE KEON GE TATAA AEAEE EP E ENEE EAEE E NEGERO ES Browser Secun risanih ei Hi E EEES E HS HR SSES PER ISES HEE BEE REES ET EE E HI TEER HEHHE Browser push Browser shortcuts 58 59 65 70 75 75 77 77 78 79 80 80 81 83 83 83 83 83 84 85 86 BrOWSEr CFO b lESHOOEI Gis ssi ccdssccanicassvacenacassvcassuccds sexsi chdevsovsicilscosvasachensuushceevsvnbucnusenns uta vcansb sade osonva cid avevusiiuensvn A Date time and alarm Set the date and time Get the date and time from the wireless network automatically eeccsescssesssssscsssesssessecssnecssnecssscessscesnssssuecssseessssesuseesucesnsessusecsnsessueessscesuesesuecssneesusessecessneeste Change what appears on the display when your device is charging Change the clock face PIS PONY SECON GE M1 ZONE aan sE iA EEES AEEA ESINEEN EEEE RES EN EEE EEEE EEI AA ENEE ANEA EAS AEE NS Turn on bedside clock mode Set options for
237. ss data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device In a message list press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the On Conflicts field Press the Menu key Click Save NOMRWNS 176 User Guide Manage data synchronization conflicts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that occur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated wit
238. ss the Menu key Click Save uRWNS Turn off the prompt that appears before an S MIME protected message is truncated 1 In the device options click Security Options 2 Click S MIME 3 Change the Warn about truncated messages field to No 4 Press the Menu key 5 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use In the device options click Security Options Click S MIME Change the Warn about problems with my certificates field to No Press the Menu key Click Save Oo RWNS To turn on the prompt again change the Warn about problems with my certificates field to Yes Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options 64 User Guide PGP protected messages e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification l cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an em
239. ss the wireless network For more information about roaming contact your wireless service provider Switch wireless networks manually Your device is designed to switch to an appropriate wireless network automatically when you travel In the device options click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key Click Save NOMR WN To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic Verify the status of network connections and services 1 On the Home screen or in the application list click Manage Connections 2 Click Services Status Wi Fi connection settings About connecting to a Wi Fi network If you are in a Wi Fi coverage area and if your wireless service plan supports it you might be able to access services for example email service over a Wi Fi network For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile To view your Wi Fi profiles in the device options click Wi Fi 214 User Guide Wi Fi connection settings By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list If your device is associated with an email account that uses a BlackBerry Ente
240. ssage type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Press the Menu key Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Press the Menu key Click Send e To resend the message without changing it click Resend Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 Ina message list highlight the message 2 Press the Menu key 3 Click Delete Open a message If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve 38 User Guide Save a message 1 In a message press the Menu key 2 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of t
241. ssages that your device should search for Type Change the type of messages that your device should search for You can manage results of searches for messages in an email application on your computer or in another integrated email account 1 Inthe search results highlight a message 2 Press the Menu key 3 Perform one of the following actions e To view more available search results click Get More Results e To adda message to a message list click Add e To add all the messages to a message list click Add All e To delete a message from the search results click Delete e To delete the search results click Delete Search e To start a new search click Search CAUTION If you delete a message from the message search results the message is also deleted from the email application on your computer or another integrated email account You can search for messages on your BlackBerry device by contact or subject 1 Ina message list highlight a message 2 Press the Menu key 3 Click one of the following menu items e Search Sender e Search Recipient e Search Subject To search for text in a presentation attachment you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 172 User Guide 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next arches
242. ssutesdessasisessiat sesaeactvasulvtdiuscalensssssaeisscovsialiveabuasdlbnitived doncibi alasisnticianiiacisiandabtiveninihainaananicnmannan Verify security software Third party application control Security troubleshooting Service books and diagnostic reports Service books Diagnostic TPO coerce ccs aaa NESE AEEA OE ESETE ET EAEE EEEIEE ANEIS EVEA EAE EEA EEEE E Ee eTe eE EE o a eA E E E E A BrickBreaker About BrickBreaker BrickBreaker capsules BriekBreaker SCO E annsna heria Ri aa Aena aei HE Ees ieir haas bedr ios iTe i Too haria E S ri A ia aasan Play BrickBreaker Adjust the volume SEL BEI ANG SPEEN si E T OEO AANE OEA EENAA beau fea EN ENAR E E N E EA e Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site GNSS AA acca fcc acess A E E chs ganna dancbd A A hd cease dna A hd baad A E E E ede Becca Ta AAA PEE AEE EA A A A A AI EA A AEA User Guide Shortcuts User Guide Shortcuts Shortcuts BlackBerry basics shortcuts e To move the cursor roll the trackball e To move back a screen press the Escape key e To move to a list item or menu item type the first letter of the item e To select or clear a check box press the Space key e To view available values in a field press the Alt key e To switch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Releas
243. st 1 In the media application click Music 2 Click Playlists 3 Highlight a standard playlist 91 User Guide Managing media files yi Press the Menu key Click View Perform any of the following actions e To add a song press the Menu key Click Add Songs Click a song e To change the order of songs highlight a song Press the Menu key Click Move Roll the trackball to the new location Click the trackball e To delete a song highlight a song Press the Menu key Click Delete Press the Menu key Click Save Create an automatic playlist WONANARWNS In the media application click Music Click Playlists Click New Playlist Click Automatic Playlist Type a name for the playlist Click the plus sign beside Artists Albums or Genres Click an artist album or genre To add more criteria repeat steps 6 and 7 Press the Menu key 10 Click Save To view the songs in the playlist press the Menu key Click View Songs Repeat a playlist ORWNS In the media application click Music Click Playlists Click a playlist Press the Menu key Click Repeat To stop repeating a playlist press the Menu key Click Repeat Rename a playlist NOMRWNS 92 In the media application click Music Click Playlists Highlight a playlist Press the Menu key Click Rename Type a name for the playlist Click Save User Guide Delete a playlist In the media application click Music
244. st Depending on your wireless service plan this feature might not be supported In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save ONAN AWN S Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN and MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging services are available For more information contact your wireless service provider 1 In the device options click Mobile Network 2 Perform one of the following actions e To turn off data service change the Data Services field to Off 213 User Guide About roaming e To turn off data service when roaming change the Data Services field to Off When Roaming 3 Press the Menu key 4 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless coverage area Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your wireless service provider s wireless coverage area You might also have to provide login information before you can acce
245. ste URWN gt Clear a field 1 When typing text press the Menu key 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to start highlighting the line of text 2 Press the Menu key 3 Click Select 4 Roll the trackball up or down Highlight text character by character 1 Place the cursor where you want to start highlighting the text 2 Press the Menu key 3 Click Select 4 Roll the trackball left or right Cancel a text selection 1 With text selected press the Menu key 151 User Guide 2 Click Cancel Selection Set the cursor speed 1 2 3 4 In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save Set the default currency symbol ip 2 3 4 In the device options click Screen Keyboard Set the Currency Key field Press the Menu key Click Save Turn on key tones 1 2 3 4 Use shortcut keys on the Home screen By default shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen To dial phone numbers from the Home screen change the Dial From Home Screen field to Yes Au RWNS In the device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save In the phone application press the Menu key Click Options Click General Options Change the Dial From Home Screen field to No Press the Menu key
246. stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save nawn Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message You can attach a contact to an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Attach Address or Attach Contact 3 Click a contact 35 User Guide Message basics Add a signature To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field Set the Use Auto Signature field to Yes In the text box that appears type a signature Press the Menu key Cl
247. t Language gt 3 Press the Menu key 4 Click Save Change the input options for SureType technology In the device options click Language Click Input Options Change the input options Press the Menu key Click Save uRWN gt Change the voice dialing language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save Use a shortcut to switch typing input languages while you type To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 In the device options on the Language screen verify whether the Input Language Selection Shortcut field is set to Alt Enter or Shift Space 2 Perform one of the following actions e Ifthe Input Language Selection Shortcut field is set to Alt Enter while typing hold the Alt key and press the Enter key Continue to hold the Alt key and click a language e Ifthe Input Language Selection Shortcut field is set to Shift Space while typing hold the Shift key and press the Space key Continue to hold the Shift key and click a language Change the shortcut for switching typing input languages To perform this task you must have more than one language o
248. t dialing options In the smart dialing options you can also specify the main phone number for an organization that you call frequently If you specify a phone number for an organization you can call a contact at the organization quickly by dialing the contact s extension only Likewise when you add a contact from the organization to your contact list you only need to type the contact s extension In the phone application press the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields In the National Number Length field set the default length for phone numbers in your country OuRWNS 28 User Guide TTY support 6 Press the Menu key 7 Click Save Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix In the phone application press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organization In the Wait For field set how long your BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save SONHAHAWNH TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your Blac
249. te key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a message press S To search for text in an attachment or on a web page press F To search for text in a presentation attachment you must view the presentation in text view or in text and slide view Press F Map shortcuts To zoom in to a map press I To zoom out from a map press O To move to the next direction on a route press N To move to the previous direction on a route press P To view status information at the top of a map press U To hide status information at the top of a map press U again To view tracking information at the bottom of a map while you are tracking your movement press the Space key To hide tracking information at the bottom of a map press the Space key again User Guide 14 Phone User Guide Phone Phone Phone basics In the phone application your phone number appears at the top of the screen If you have more than one phone number associated with your BlackBerry device only your active phone number appears at the top of the screen 1 On the Home screen or in the phone application perform one of the following actions e Type a phone number e Type part of a contact nam
250. text messages on your SIM card are deleted after the device imports them to a message list About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device If you lock your SIM card with a PIN code other people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To obtain your SIM card PIN code contact your wireless service provider 228 User Guide Change the SIM card PIN code Note If you type the SIM card PIN code incorrectly three times your SIM card does not function In the device options click Advanced Options Click SIM Card Press the Menu key Click Enable Security Type your SIM card PIN code Click the trackball Au RWNS Change the SIM card PIN code 1 In the device options click Advanced Options 2 Click SIM Card 3 Press the Menu key 4 Click Change PIN2 Code Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers In the device options click Advanced Options Click SIM Card Highlight a phone number Press the Menu key Click Edit SIM Phone Number Type a display name for the phone number Press the Enter key NDAN 229 User Guide Security 230 User Guide Security Security Security basics If
251. the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only Turn on an email message filter In a message list press the Menu key Click Options Click Email Filters Select the check box beside an email message filter Press the Menu key Click Save AuURWNS Change an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Ou RWN 43 User Guide wo oNnn Click Edit Change the options for the email message filter Press the Menu key Click Save Prioritize email message filters ONAH AWN S In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Roll the trackball to the new location Click the trackball Delete an email message filter AuURWNS In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Delete Check spelling automatically before sending email messages 1 2 3 4 In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Set an out of office reply Email messages To perform this task you
252. the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Du RWNS Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the certificate authority or CRL servers 1 In the device options click Security Options 2 Click Certificates 240 User Guide Highlight a certificate Press the Menu key Click Revoke Click Yes Change the Reason field Click OK ONANAW To cancel a certificate hold highlight the certificate Press the Menu key Click Cancel Hold Certificate revocation reasons Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Change the display name for a certificate In the device options click Security Options Click Certificates Highlight a certificate Press
253. tic report In the device options click Wi Fi Connections Press the Menu key Highlight Wi Fi Tools Roll the trackball to the right Click Wi Fi Diagnostics Press the Menu key Click Email Report or PIN Report NOMR WN Include advanced data in Wi Fi diagnostic reports In the device options click Wi Fi Connections Press the Menu key Highlight Wi Fi Tools Roll the trackball to the right Click Wi Fi Diagnostics Press the Menu key Click Options Change the Display Mode field to Advanced Press the Menu key Ww ON ANAWNS 265 User Guide Wi Fi diagnostic reports 10 Click Save If you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient In the device options click Wi Fi Connections Press the Menu key Highlight Wi Fi Tools Roll the trackball to the right Click Wi Fi Diagnostics Press the Menu key Click Options Type the contact information Press the Menu key 10 Click Save wow wmaNnNauRWn gt 266 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball
254. tooth enabled device to discover your BlackBerry device In the Bluetooth setup application click Listen Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save Try performing the following actions e e Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related topics Bluetooth technology basics 181 187 User Guide GPS technology 188 User Guide GPS technology GPS technology About GPS technology You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directi
255. top of a web page press T e To move to the bottom of a web page press B Browser troubleshooting No browser is available on my device Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Related topics Protect your device data 235 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers you cannot stream songs or videos with the browser configuration that you are using If you switch to the WAP Browser extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser options click General Properties Clear the Prompt Before Switching to WAP for streaming media check box 115 User Guide Date time and alarm 116 User Guide Date time and alarm Date time and alarm Set the date and time ONAMAWNS In the clock press the Menu key Click Options Click Set Time Click the Time field Roll the trackball to select a time Click the Time field Press the Menu key
256. ts Attachment troubleshooting Camera and video camera Take a picture Pama picti nnna i SH ARE Erri rE R EHE HI ASR EE iE Hsr I ISHA ERRE EE ARS IE SESI HS IRAE EHTI ieee Zoom MiO Ob OU GCN cel OIC LUNG csscvesccxszcsscenssveanesenstycoctponscocstvessbevas eusseevs reas ESATEA ENLA LE EES AEIAOIY AAT EELE LEENE Record a video Camera and video camera options Camera and video camera shortcuts ana Camera and video camera troublesMOOtingsa ccsccivseccarsscsecsssasensncconosssosdodscoshanseossnsbestantsentsscvacnnsacevesedendsdegsouuesonockeposbauesensusipesassactdbesedayhedecssiangensecsboakessf anesbnedutvone best Transferring and downloading media FI1GS 2 s az5 cces csszeseseesusseassstyosebyecssaecssaecossensisonvdvsobiaboristeriseor scent dosed eassbdaee ids herh aS Hos osipi intar Tr Eris s ioH S an Playing media files and recording voice MOteS ssssssssssseecsstecssessuesssssssnscesuesesnecssnessscesnscesuscesussesnscesusessnsessusecsssesnacesnsessesessnsessuseconsecnasessueestseesiseceaeeeatessaeessaees Managing media files Viewing pictures Managing pictures Mediaicard and mass storage mode Options ss ncs scsscsssantessvscssascesncssenzsroustheeconvsesbescensscoue sosedcoueconsecthuadtveectbscavsctuectecstseotessetesses0dioa sancensastdesesdesusdebistbeseokscebesanssvens Media SMOMECUES lt ssesscsoncisedsseisessvcsancessnoetssstyznsiyusiposgetqeszacbicastaesaziisesobsesesoatieboaa
257. ture for a contact In the contact list highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Delete Picture Press the Menu key Click Save ON AH AWNS About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list In the contact list press the Menu key Click New Group Type a name for the mailing list Press the Menu key Click Add Member Click a contact To add another contact repeat steps 4 to 6 Press the Menu key Click Save Group OMAN ANAWNS Change a mailing list In the contact list highlight a mailing list Press the Menu key Click Edit Group Click a contact Click one of the following menu items uaRWnNo 124 Contacts User Guide e Add Member e Change Member e Delete Member 6 Press the Menu key di Note When you delete a contact from a mailing list the contact remains in your contact list Click Save Group View a mailing list In the contact list click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 2 3 In the contact list highlight a mailing list Press the Menu key Click Delete Group About multiple contact lists Contacts
258. u make calls using your active phone number only For example you cannot place one call on hold and make a second call using another phone number If your SIM card supports more than one phone number and you are on a call you cannot receive a call from the phone number that you are not using Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail If you have a BlackBerry MVS Client phone number and another phone number you can receive calls to either phone number even when you are ona call You can change call waiting call forwarding and voice mail options for each phone number associated with your device Switch the active phone number You can make calls using another phone number that is associated with your BlackBerry device by switching the active phone number 1 Inthe phone application click your phone number at the top of the screen 2 Click the phone number that you want to set as the active phone number Phone options Turn on dialing from the Lock screen 1 In the device options click Password 2 Set the Allow Outgoing Calls While Locked field to Yes 3 Press the Menu key 4 Click Save Sort phone numbers or contacts on the Phone screen In the phone application press the Menu key Click Options Click General Options Perform one of the following actions e To sort phone numbers or contacts by frequency of use change the Phone List View field to M
259. uide Prerequisites Synchronizing organizer data over the wireless network Delete multiple messages 39 Prerequisites Synchronizing organizer data over the wireless network e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Synchronize organizer data over the wireless network In the contact list a calendar the task list or the memo list press the Menu key Click Options To synchronize calendar entries click a calendar Change the Wireless Synchronization field to Yes Press the Menu key Click Save AuNRWNS To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wirele
260. umentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRE
261. vell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation Roxio is a trademark of Sonic Solutions RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in the U S and in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this doc
262. verage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e Ifyou use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again e Verify that your device is not blocking messages For more information contact your administrator Related topics Find information about wireless coverage indicators 211 Turn off data service 213 Change an email message filter
263. ves over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options 1 2 Click TLS or WTLS 3 Set the security options 4 Press the Menu key 5 Click Save TLS Default Specify the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection change this field to Handheld To use Triple DES and TLS or SSL change this field to Proxy Allow HTTPS Redirections Specify whether a prompt appears before a secure web page redirects your browser to another web page Protocol 11 User Guide Browser security Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS Algorithms Only Specify whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect
264. vice from sharing contacts with Bluetooth enabled devices DAuRWNS In the device options click Bluetooth Press the Menu key Click Options Change the Contacts Transfer field Press the Menu key Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls AuRWNS In the device options click Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save 183 User Guide Make your BlackBerry device discoverable In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Au RWNS Change the pairing name for your BlackBerry device In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save AuURWNS Turn off Bluetooth connection notification In the device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save Au RWNS To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn off the prompt that appears when connecting or pairing In the device options click Bluetooth Highlight a Bluetooth enabl
265. vice options click Security Options 2 Click General Settings 3 Set the Smart Password Entry field to Disabled 4 Press the Menu key 253 User Guide Smart cards 5 Click Save To turn on smart password entry again set the Smart Password Entry field to Enabled Switch smart password filters In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry device must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from your smart card that you can use for signing and verification e You must turn on two factor authentication e You must have set a device password e You must have the smart card password that you received with your smart card Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device In the device options click Security Options Click General Settings Set the Authentication Certificate field Press the Menu key Click Save OuRWNS To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Check the status of your authentication certificate automatically 1 In the device options c
266. wing when you are on the phone change the Allow On The Phone presence status field to No Show when you are listening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes 204 Availability User Guide Availability To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 205 User Guide Applications 206 User Guide Applications Applications Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions e Ifthe application that you want to switch to appears highlight an application and press the Enter key e Ifthe application that you want to switch to does not appear highlight Home Screen and press the Enter key Add an application 1 On a web page highlight a link for an application 2 Press the Menu key 3 Click Download 4 Click OK Related topics Legal notice 277 View properties for an application 1 In the device options click Advanced Options 2 Click Applications 3 Click an application Related topics Legal notice 277 Delete a third party applicat
267. without saving your search criteria click Search e To save the search criteria click Save Type a title Press the Menu key Click Save e To search for messages using the criteria from your last search click Last Press the Menu key Click Search uRWnNo Note If you search for messages your device does not search attachments To stop a search press the Escape key Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account Name Specify one or more contacts or email addresses that your device should search for in messages You can also specify part of aname to widen the search In Change the type of address field that your device should search in for the name or email address Subject Specify one or more words that your device should search for in the subject of messages Message Specify one or more words that your device should search for in the body of messages Include Encrypted Messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages 171 User Guide Messages attachments and web pages Service If your device is associated with more than one email address change the email account that your device should search in for messages Folder Change the folder that your device should search for messages in Show Change the status of me
268. wser Browser Browser basics Visit a web page Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 In the browser perform one of the following actions e Ifa web address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 2 Press the Enter key Search the Internet To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service that supports this feature For more information contact your wireless service provider 1 In the browser perform one of the following actions e Ifthe Search here field appears on the screen type the search terms e Ifthe Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 2 Press the Enter key Switch browser views You can view web pages in Column view or Page view Column view displays web pages in a mobile view format Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages 1 On a web page press the Menu key 2 Click Column View or Page View Zoom in to or out from a web page 1 On a web page press the Menu key 2 Click
269. y Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Au RWNS View the number of tasks or memos stored on your device 1 In the task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device Categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Type a name for the category Press the Enter key 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 6 141 User Guide Categorize a contact task or memo URWN gt When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save Sort contacts tasks or memos by category 1 2
270. you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons In the device options click Password Set the Password field to Enabled Type a password Press the Menu key Click Save VRWNS To turn off the BlackBerry device password set the Password field to Disabled 1 In the device options click Password 2 Click Change Password To perform this task you must have set a BlackBerry device password Press the Lock key on the top of your device To unlock your device press the Lock key again To unlock your device on the Lock screen click the trackball Click Unlock Type your device password Press the Enter key If you do not set a BlackBerry device password you can lock your keyboard to avoid making calls and pressing keys accidentally Press the Lock key on the top of your device To unlock the keyboard press the Lock key again If you have set a BlackBerry device password and the security timeout has exceeded you are prompted to type your password 231 User Guide Set a limit for device password attempts 1 2 3 4 In the device options click Password Set the Number of Password Attempts field Press the Menu key Click Sav
271. your BlackBerry Messenger contact list click Messenger Contacts Select one or more BlackBerry Messenger contacts Click OK When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Ping Contact In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Vibrate When Receiving a Ping field to No Press the Menu key Click Save OoRWNS To turn on ping vibration again change the Vibrate When Receiving a Ping field to Yes 202 User Guide Conversations 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Show Conversations in Message List field to No 4 Press the Menu key 5 Click Save To view conversations in the main message list again change the Show Conversations in Message List field to Yes In BlackBerry Messenger during a conversation press the Menu key Click Invite to Conference Select one or more BlackBerry Messenger contacts Click OK AUN 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants When you copy a conversation you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear
272. your media card and your computer using mass storage mode To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer use the media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the online help that is available in the Roxio Media Manager If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the Roxio Media Manager Connect your BlackBerry device to your computer On your computer open the BlackBerry Desktop Manager Click Media In the Media Manager section click Start Drag a file or folder from one location to another uRWN gt For more information about transferring and managing media files see the online help that is available in the Roxio Media Manager Transfer a file between your device and your computer in mass storage mode Mass storage mode enables you to transfer files between a media card in your BlackBerry device and your computer when you connect your device to your computer 1 Connect your
273. ype a phone number or highlight a contact Press the Send key During the second call press the Menu key Click Join ue wn Note When you add more than two numbers to a conference call place the conference call on hold before you call the next phone number or contact Related topics Place a call on hold 15 Create a conference call meeting from your device 131 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Drop Call 3 Click a contact Leave a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar Depending on your wireless service provider this feature might not be supported If you make a conference cal
274. zoom out from a picture press 9 To zoom to the original picture size press 7 e To fit a picture to the screen size press 1 Media troubleshooting Your BlackBerry device might not support the size or file format of the song or video file Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e Ifyou are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related topics Turn off mass storage mode 98 Encrypt the files in the device memory and on a media card 98 Try performing the following actions e Verify that your media card is inserted in your BlackBerry device cor

BlackBerry Curve 8900 Smartphone - 4.6.1 - User Guide

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