User Manual - Integrated Data Services
Contents
1. Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 8 of 34 April 2012 SERS Guide Update User Information BAILEYM First Name Mike Last Name Bailey Phone 310 416 9898 DSN Phone Phone Ext 118 Email baileym getintegrated com Verify Email baileym getintegrated com View Options Applications Location Organizations K CCAR AAC EGLIN A M ccar wes I 208m arsa 3 W LoLASs V 228th aRSG 7 sers E 40th ARSG V 708m aRsG aa 2 Inthe lower right of the User Profile click on Password This pop up window appears 3 Fillin the current password choose a new password and fill in the New Password and Confirm New Password fields Update Password Microsoft Internet Explor la EX http sers get integrated com Issues updatePassword do v Update Password Current Password New Password Confirm New Password 4 Click OK and your new password will be applied and you will receive a confirmation message You may then click Close in the confirmation window to return to SERS Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighte2. penalties Page 18 of 34 April 2012 SERS Guide Version Created By HAMMONDS On 12 13 2006 Title Funding Profile Rpt Export Error on Funded View Window Type CCAR REPORTS BUG Organization Importance Org Priority Location Priority IDS LOW 1 View Attach Files 1 Open CCaR go to Reports Funding Profile Select any budget and double click to open Filter on CCaR title using the right click Custom Filter feature Export the custom filtered list and the attached error occurs Benefit Ability to export report regardless of filtered settings CD COMMENT Date User Action Comment 12 13 2006 HAMMONDS DRAFT Required Fields amp PRINT F e Internet 3 8 1 Adding a New Requirement To add a new Requirement click Add from the Requirements Listing Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 19 of 34 April 2012 SERS Guide Requirements Listing tion Location CCAR All Search Entered By T l All gi AN Row 1 to 22 of 777 Fa EXPORT gt PRI
3. a L bah Data Services Inc T i Integrated A Guide to Using the Software Enhancement Requirement System SERS v 2 1 April 2012 Integrated Data Services Inc By Doug Snyder Scott Hammond 310 416 9898 www get integrated com April 2012 SERS Guide Preface This section contains the basic information about this document Document Prepared By Doug Snyder Developer IDS Inc Scott Hammond Deputy Program Manager IDS Inc Authorized and Approved by John Cole Program Manager IDS Inc Scott Hammond Deputy Program Manager IDS Inc This section lists any changes or updates made to this document Date Comments 12 20 2006 Published to FTP and in SERS 12 02 2008 Added Workflow details and minor corrections 01 05 2011 Modified Importance Values High Med Low are now Il Ill IV V 01 24 2011 Modified Importance Values and added SERS Priority Urgency Table 04 17 2012 Updated guide to include Web CCaR specific guidance Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 2 of 34 April 2012 SERS Guide Table of Contents Preface cuncas e E E E tui ice sa cSeusbestuesousa tiv
4. 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 6 of 34 April 2012 SERS Guide 4 Fill out all required fields indicates required fields 5 Click Enroll Your request will be e mailed to the Location Manager Once verified your account will be activated and a randomly generated password will be e mailed to you 6 Once you have received the e mail containing your password you may log into the system 7 You should change your password after your first login See Section 2 4 for more information on changing your password 2 2 Login to SERS To login to SERS follow these steps 1 Goto http ccar get integrated com Issues Login jsp This opens the Login window Login Username Password LOGIN Enroll User Manual Forgot Password Contact us 2 Enter your username and password and click login To update your user profile follow these steps 1 From the Requirement Listing SERS Homepage click Profile 2 In this screen you may update your contact information in the top half 3 Under View Options all of the Applications and Locations Organizations you have permission to access are listed You may unc
5. General Accounting and Finance System Government Accounting Office Government Purchase Card Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 33 of 34 April 2012 SERS Guide GSA GUI HSC KPPS LOA LSC MAJCOM MBI Merant MIPR MORD MPC MR NULO O amp M OA OB OBAN ODBC ODL OFY OMB OPR XC CCAR General Services Administration Graphical User Interface Human Systems Center Key Performance Parameters Letter of Offer and Acceptance Line of Accounting Logistic Support Charges Major Command Major Budget Issue Used to refer to the Serena Version Manager COTS which is a controlled repository for source code design documents and other CCaR documentation Serena purchased the software product from Merant but we still use the Merant terminology Military Interdepartmental Purchase Request Miscellaneous Obligation Requested Document Material Program Code Management Reserve Negative Un liquidated Obligations Operation and Maintenance Obligation Authority Operation Assessment Operating Budget Operating Budget Account Number Open Database Connectivity Open Docume
6. Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 27 of 34 April 2012 SERS Guide j http ccar get integrated com Issues attachFile do req_sequence 12299 Attach Files File Description mw File Name Description DELETE ea CLOSE fe Internet Ri00 Z To view the attachments on a Requirement click View Attach Files x from the Requirement page Any attachments in the requirement will be displayed http ccar get integrated com Issues attachFile do Attach Files _Browse Attach File Description File Name Description J PGM Mat Functions ppt PaM Mgt Functions ppt DELETE save CLOSE Internet 100 a Click on the File Name to open the attachment To delete the attachment place a checkmark in the box next to the attachment and click Delete Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 28
7. and criminal penalties Page 31 of 34 April 2012 SERS Guide INOI Mal SENS VCVCIODINE The following outline demonstrates the most common SERS development workflow 1 ASER is drafted 2 The SER is received by the Location Manager who agrees that it is valid and places in Reviewed status for the Application Manager to review 3 The Application Manager determines that the SER requires IDS to develop a solution He places the SER in Valid status with an estimate 4 The SER is reviewed for business approval by the appropriate authorities for the location requesting the SER 5 The SER is approved for development and then scheduled by IDS and assigned a designer and developer The IDS development team creates the solution based on the requirements listed in the SER and includes the new function in the next version release of CCaR 6 Once the version release occurs the SER status is changed to Delivered a Alternate 1 The developer may create a solution that requires an update be applied by the local DBA or for additional database information to be captured The SER is placed in Delivered status with instructions for the local DBA to apply the solution or run a script to capture data i If the solution is successful and complete the SER remains in Delivered status and the DBA marks the SER completed The submitter then reviews and closes the SER ii If the solution is not complete or the data script captures the data the
8. has been reviewed by a Location Manager and has been forwarded to the Application Manager Information Required INFO_REQ This status indicates additional information is required to determine the scope of the project from the customer before development may begin Invalid This status indicates the SERS has been submitted to the Application Manager and has been rejected Valid This indicates that the Requirement is Valid and is awaiting business approval for development to begin Scheduled This indicates the Requirement has been scheduled for development The Requirements Listing is the main page of the SERS interface and acts as the homepage for SERS The listing allows the user to search sort filter and view the summary information or requirements The Requirement Listing information includes the following 10 11 12 13 14 15 16 Application The application the SER has been entered for i e CCaR or Web CCaR SER Number Req This is the unique identification number assigned to each Requirement Location Indicates the location associated with the Requirement Organization Indicates the organization associated with the Requirement Type Indicates the type of Requirement Title The title of the Requirement indicating its subject matter Status Indicates the status of the requirement Dev Status Indicated the status of the Requirement in the development cycle Org Pri Indicates the organizational pr
9. of 34 April 2012 SERS Guide 4 SERS Workflows When using SERS to process and track requirements that are processed by IDS there are a number of workflows where information is sent back and forth between customers managers and developers In order to understand how to use SERS properly please review the workflow overview as well as the specific examples that follow JERS The SERS workflow overview includes the following steps 1 Draft The end user enters a requirement into the SERS system At this stage the submitter is drafting an explanation and gathers supporting documents screenshots charts technical specifications that will be necessary for IDS to review the request 2 Submitted The draft of the SER has been completed by the submitter and has been submitted to the Location Manager for a preliminary review The preliminary review is conducted while in Submitted status The preliminary review can have three results a Local Information Required LOCAL_INFO_REQ This SER has undergone a preliminary review and the Location Manager is requesting more information or clarification from the submitter Once information has been added or updated by the submitter the SER is placed back in Submitted status for the Location Manager to review again b Local Invalid This status indicates the SER has been reviewed by the Location Manager and rejected as invalid based on the submitted requirements The submitter may choose to a
10. six different user accounts within SERS When you first create a user account the default privilege is set to Org User Privileges are assigned and based upon direction provided by the local Project Lead 1 Read Only Organization User RO Org User This user has read only access to Requirements only within their Org 2 Organization User Org User This user may create view and edit Requirements only within their Org 3 Organization Manager Org Mgr This manager has access to create view and edit Requirements only within their Org They may also reassign status and priority 4 Location Manager Loc Mgr This manager has the same access as an Org Manager but across the entire Location Multi Org may locally review a SER and may set location priority 5 Local DBA Loc DBA This user has similar access as an Org User but across the entire Location Multi Org The Local DBA is notified by e mail to process a SER once it is in Local Action Status 6 Application Manager App Mer This user is a member of the IDS Development Team and is responsible for processing a Requirement once it has been reviewed by the Location Manager Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violation
11. this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 3 of 34 April 2012 SERS Guide 3 8 2 REQUIFEMONTEACTIONS serene eerta ae anae eana aeaa E a aaa Tat Eoee ra aaa sah etea ctu teense 27 3 8 3 Adding and Viewing AttachmentsS seessssersessreerresssesrreerrensseerrsanssesreeersasssesreeanensseeereenn 27 4 SERS WOPrkflOWS a a a a dea ee a a a a is 29 4 1 SERS Workflow OVeryieW ciccscccsiesscaecsde sas dasatecednacese dsiace Sled cbacadodussees ects csdcetacadsndess deiae da aiiin i ne 29 4 2 Workflow Example Normal SERS Development cccccccssssssecececessesscseseeeessesesneaeeeeeesssessaaees 32 Glossary ANG ES es ceki chs Svcs N r wid ences gv ea Pea asa ea ra a a Naa aaa evs ae 33 Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 4 of 34 April 2012 SERS Guide 1 Introduction hn Crp lt Ahount PQ i DLN The purpose of this manual is to assist IDS employees and custome
12. AINMENT COE Recon FO479102D0008 0008 CAPPSC 1182008 RECON 47593 SUCLAAFE SMCISN SUSTAINMENT COE Recos Fos7O10200006 0001 CAPPSC 1182008 RECON 17342 ASC WPAFS 690_AESG SUSTAINMENT AF Form 400 Delete tram Database SSANSENB 11 18 2008 DOCUMENTS 17501 ASC WPRAFB 647_AESS SUSTAINMENT Need a distributed budget ink set up SSANSENB 11102008 DIST BUD MOR 17575 ESC HANSCOMAFE ESC GA OTHER COE Recon Menge Account Sequence GAY HLBERTN 1 18 2008 RECON 1757S SMCAAAFE SMC SS BUG COE Recon TV code 5 not on DFAS screen 10 4 1 EDF4 VIPS 111772008 RECON 17579 SMC LAAFS SMCAVE SUSTAINMENT COE Recon Criteria Update 10 4 1 ESF3 SHIRRELLY 11 17200 RECON 17347 ASC WPAFB 303_AESW SUSTAINMENT Map Getro budget from HC 130 to 877th SSANSENB 11 172008 DEST BUD MOR 17s SMCLAAFS SMCAWE BUG Target Load ToolOCaR Accounting Address 10 4 1 ESF3 SHIRRELLJ 11 17 2008 TARGET LOAD TOOL 3 8 The Requirement Page The Requirement page displays the detailed information associated with each individual Requirement You may print the Requirement by clicking Print or close the Requirement window by clicking Close Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal
13. C SN ENHANCEMENT Template CCaR Detail Chart Order By Opti VALID 41126 CPSG LACKLAND AFB CPSG ENHANCEMENT Business Charts Program Quad Chart R DRAFT 11673 ESC ELSG ESC ND COS OTHER CCAR Module Business Charts Event Ti SUBMITTED NOTE The default sort is by descending requirement number and is not shown in gray 3 5 4 Opening a Requirement You may open a Requirement from the Requirements Listing in two different ways 1 Enter the Requirement number in the Open Requirement field and click Go or press Enter Open Requirement Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 16 of 34 April 2012 SERS Guide 2 Onthe Requirement Listing window click on the Requirement number Req Location 41302 CPSG LACKLAND AFB Rwnart Drin an Dafrach tha D 4 i ac ramantc I ictin 7 0 EADOIU rrini anad NeTesn tne AeQuire HLS Sl The Requirements Listing offers the option to Export Print and Refresh 1 Export This feature exports the currently viewed list as a csv file that may be opened by a spreadsheet program 2 Print This feature allows the Requirement List to be printed 3 Refresh This feature refre
14. NT a REFRESH Req Location Organization Type 12249 STRATCOM Offutt AFB STRAT ABSS e mail notices to Contracting are u 12248 SMC Det 12 Det 12 RP BUG Funding Doc Req Form Amd 1 Populated CCa 12247 SMC Det 11 Det 11 RNS SUSTAINMENT Help File Contract Request This window will open Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 20 of 34 April 2012 SERS Guide E Enter New Requirement Microsoft Internet Explorer provided by Integrated Data la m le http sers get integrated com Issues addReq do Est Hours TBD Version TBD Created By BAILEYM On 12 06 2006 Application Window Type x Select x Select x Organization Importance Org Priority Location Priority x Dos v Select fx DRAFT must be saved before audit information can be displayed Required Fields PRINT SUBMIT La internet Fill in the following information 1 Title Each title should contain a menu reference along with a very brief indication of the subject of the SER a Sustainment Title Examples i Fund Doc Peterson 1610 Page 2 Update i
15. Page 26 of 34 April 2012 SERS Guide results The information provided in this field will need to justify the value entered in the Importance field for most USAF customers irae Requirement Action e Click Save to save the Requirement without submitting e Click Submit to submit the Requirement to the Location Manager for review e Click Print to print the Requirement o NOTE The Print feature generates a PDF document to print or save e Click Close to close the Requirement e Click Delete to delete the Requirement o NOTE Status must be in Draft Loc Info Req Loc Invalid Info Req or Invalid to delete To process a Requirement correctly it may be necessary to provide supporting screenshots text files spreadsheets or other documents SERS provides the ability to attach documents to the Requirement To add an attachment follow these directions 1 Open the SER by clicking on the SER Number in the Requirement Listing 2 Click on the Attach Files or View Attach Files x link This will open the pop up window below 3 Locate the file you wish to attach by clicking Browse and navigating to the location of the file 4 Enter a succinct description of the attachment in the File Description field 5 Click Attach Your file will upload to the Requirement and be listed in the Attachment List 6 Click Save to save the changes to the attachments 7 Click Close to close the window Copyright 2012 by Integrated Data Services
16. SER is rejected and placed back into Scheduled status The developer may then continue work on the SER Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 32 of 34 April 2012 SERS Guide Glossary and Terms Here is a list of terms and acronyms that may be referenced in this document ABSS ACC ACD ACRN ADSN AFALC AFI AFMC AFY AG ALC AMC AP APB APPN ASC ASL BA BAC BAE BCWP BCWS BES BER BMR BOE BPAC BPPBS BQ or GAFS CAS CCaR CFSR Automated Business Services System Air Combat Command Administrative Commitment Documents Contract Modification Number Accounting Classification Reference Accounting and Disbursing Station Number Air Force Air Logistics Center Air Force Instruction Air Force Material Command Available Fiscal Year Activity Group Air Logistics Center Army Material Command Air Mobility Command Acquisition Plan Acquisition Program Baseline Appropriation Appropriation Number Aeronautical System Center Authorized Supply Level Budget Authority Budget Activity Budget Activity Code Budgeted Cost at Completion Budget Authority Editor Budgeted Cost of Wo
17. aseepiees E E E 2 SAALE E E A iad E A T E E E EE E econ ees 2 Edition HIStory s2scchecercaesssecaisdPecvesieudaasetvenets keeles e vis a a Ea las ae Ea 2a EEE REEE ETER EE 2 EE CONTENTS AE E E E E A E A E 3 L MAO CU CH OM sirni a vate e ae iaeia nos ae ae a o eb E E E 5 1 1 About SERS siisii iirinn Eaa AEE cavancevssovcanedeanaiesstencactaatendeascoadteavaeeeaevanenes 5 1 2 Syst m Reg IremMeErtS aisead aten tiat ee eeaeee Eae aaa E AAR AEAT caus EAE AEAEE EAE Ea ATERATEN ERGE 5 1 3 Technical SUpport sencese eie nenen piae aaea h irei saeni Aee a aaa id ia aai ena nE aa feaa 5 2 Getting Started User Accounts and Permissions cccccccccsssssccecesssessaeeeeeesseeseseaeeescesseseaaeaeeeeseesees 6 2 1 Setting up a new User ACCOUNL ccc ccsessssssssssssssnsnseaeseaeseaeaeaeaeaeaeaeeeeeeeeeeseceseseeeseeeeseseseeeeeeeeeess 6 2 2 LOSIN CO SERS aigein ven txeas achterd a ee odchas Aa iiaat a aE a a ea aE a a E E EE cates 7 2 3 Update Your UserProtil ssieneorae e a e E E n E E ENEE 7 2 4 Change PaSSWOTOieccesir ieena e AA EE AEE inl ETER 8 2 5 Resetting a PASSWOMK ccccccecesssssscececececeeseseeeeeeecesseseuaeceeecsseeaaeaeeeeeceseeseaaeeeeessessesaaaeseeeesenssnaeas 10 2 6 User Permissions socrii ros arreir REESEN ESEE EENES SETETE EESO EEPO S 11 3 Working WIth SERS sioiias oeiia aa ER A A E E a a a 12 3 1 Navigating the SERS Interface cccccccssssssccececesessaeeececsceeseaeaecescessesauaeseeecsseessaeaeeee
18. d work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 9 of 34 April 2012 SERS Guide E Software Enhancement Requirement System m oe http sers get integrated com Issues updatePassword do 4 Update Password Your password has been updated Close 2 5 Resetting a Password To reset a SERS password and have a new one e mailed to you follow these steps 1 Go the Login page Login Username Password LOGIN Enroll User Manual Forgot Password Contact us 2 Click on Forgot Password 3 Enter your Username and Email address NOTE The E mail address must be the same address you used to create your account Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 10 of 34 April 2012 SERS Guide 4 Click EMAIL Forgot Password Information Username Email EMAIL CANCEL 5 Once you receive the email return to the Login window and enter your Username and Password There are
19. dd additional information and re submit it to the Location Manager for another review c Reviewed See below 3 Reviewed This status indicates the Requirement has been reviewed by a Location Manager and has been forwarded to the Application Manager The Application Manager will then review the SER and determine which approach to resolving the SER is best and assign one of these statuses a Information Required INFO_REQ If a Scheduled SER is placed in this status it indicates additional information is required from the submitter DBA or Location Manager to determine the scope of the project from the customer before development may begin or continue b Local Action This status indicates the SER is best resolved by assigning it to a local resource such as the Location DBA to address the SER Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 29 of 34 April 2012 SERS Guide c Valid This indicates that the Requirement is a valid development item Valid status indicates that the SER is awaiting business approval for development to begin Once approval is received the SER will be scheduled d Invalid This status indica
20. e contact IDS Phone 310 416 9898 E mail IDS SERS _ADMIN get integrated com Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 5 of 34 April 2012 SERS Guide 2 Getting Started User Accounts and Permissions This section contains information about the user settings in SERS This includes setting up a new account editing user settings resetting passwords and permissions 2 1 Setting up a new User Account To create a new user account 1 Goto http ccar get integrated com Issues Login js This opens the Login window Login Username Password LOGIN Enroll User Manual Forgot Password Contact us 2 Click Enroll New User Information Location Organization Select Select x First Name Last Name Phone DSN Phone Phone Ext Username Verify Username Email Verify Email Required Fields ENROLL CANCEL 3 Select your Location and Organization from the drop down menu If your location or organization is not in the drop down list please contact IDS SERS ADM IN get intregrated com to have it added or to receive help in selecting an alternative Copyright
21. enalties Page 34 of 34
22. er An item outside the definitions of the above types Each Requirement is tracked and its status is changed to coincide with the development phase of the requirement When each new development milestone is reached the SERS status is updated There are several status categories 1 Draft This means that a SER has been created by the user but not submitted 2 Submitted This SER has been completed by the user and has been submitted to the Location Manager for a preliminary review 3 Local Information Required LOCAL_INFO_REQ This SER has undergone a preliminary review and the Location Manager is requesting more information or clarification from the submitter 4 Local Invalid LOCAL_INVALID This status indicates the SER has been reviewed by the Location Manager and rejected 5 Local Action This status indicates the Location DBA has been assigned the SER and is working on a resolution 6 Local Completed This status indicates the SER has been resolved by the Location DBA Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 13 of 34 April 2012 SERS Guide 10 11 Reviewed This status indicates the Requirement
23. ersion Window CCAR Im i An l an a l An y an An im An Row 4 to 22 of 5254 Regt Location QOnpinization Type T ie Version Entered By Nasie Entimd Window 17702 SUCLAAFE SMCISTAFF SUSTAINMENT RECON New ROCC cegst MESENE 12022008 RECON 17865 ASC AWPAFB OS7_AESS uG COE Recon Database Error 04 BEAVERMW 12012008 RECON 17640 SMCLAAFE SMCISTAFF SUSTAINMENT Copy Map signatures on ASSS document i 10 41 EBS MESENE 11252008 DOCUMENTS 17836 SMC LAAFEB SMCISN SUSTAINMENT COE Recon F047010200000 10 4 1 EBF4 CAPPSC 17282008 RECON 17632 SMCLAAFS SMOAR BUG User unable 2 coondmate on turing doc 0 41 EBFS SHIRRELL 11252008 COORDINATION 17631 SMC LAAFS SCOR SUSTAINMENT COE Recon Crtens Upate 10 4 1 E8FS SHIRRELLJ 11052008 RECON 17624 WRALC ROGINS AFB WRALCILTH C 17 8UG Unatle to load NO YEAR Fundetie from Tat 10 41 EBF4 HARRISP 117242008 CCAR EXECUTION 17622 ESC HANSCOM AFE ESC GA OTHER NEED 4 BUDGETS BROUGHT INTO GASSied DS HEBERTN 1242003 RECON 47615 SMCLAAFE SMCISN SUSTAINMENT COE Recon FosTo10200008 0028 CAPPSC 117242008 RECON 17615 SMCLAAFB SMCMC suc COE Recos DFAS Exp Sequence Number Sug MAGDANGALR 11 24 2008 RECON 17806 SMC4AAFE SMCISN SUSTAINMENT COE Recon FO47010200008 0040 CAPPSC 1172172008 RECON 17609 ASCWPAFB TTAESW CFG SUSTAINMENT Please set up stnduted budget ink SSANSENS 11 21 2008 O ST BUD MGA 17387 BROOKS HSW YA auo COE Recon DFAS FY2008 data in FY2007 10 4 1 ERPS LANCE 11202008 1994 SMCLMAFE SMC SN SUST
24. ganization P Entered By The user who created the SER Type Status Version oe oN ae Window To remove a filter simply click on the drop down menu and select All at the top of the list 3 5 3 Sorting Requirements The Requirements Listing may be sorted by selecting a column header above the listing The sorted column will appear in gray In the example below the Requirements Listing has been sorted by Type Reg Location Organization Type Title Status 41202 CPSG LACKLAND AFB CPSG BUG Reports Annual Funding Report Compos SCHEDULED 41986 ESC HANSCOMAFB ESC SR BUG Business Charts not showing all graphics LOCAL_ACTION 42151 ESC HANSCOMAFB ESC DI BUG Business Charts Locking up Database SUBMITTED 9141 ASC WPAFB ASC AA ENHANCEMENT EMR Schedule Start Stop Dates REVIEWED 9577 SMC LAAFB SMC LR ENHANCEMENT Business Charts Event Timeline Shading VALID 9834 SMC LAAFB SMCIXR ENHANCEMENT Business Charts Add cell to CCR Detsi VALID 40364 ASC WPAFB ASC YC ENHANCEMENT EMR charts enhancement export capabi VALID 6874 ESC HANSCOMAFB ESC CX ENHANCEMENT BA Consistency in Business Charts VALID 6992 ASC WPAFB ASC YC ENHANCEMENT Limit Deletion snd Modification of BMRs VALID 42046 STRATCOM Offutt AFB STRAT ENHANCEMENT Business Charts Options and Templates REVIEWED 40702 SMC LAAFB SMC MC ENHANCEMENT Tools Business Charts Event Timeline Cha VALID 40723 SMC LAAFB SMC MC ENHANCEMENT Tools Business Charts 1537 Charts VALID 44144 SMC LAAFB SM
25. heck any of the items to have them hidden in the main Requirements Listing page If you place a check next to the item listing it will be visible in the Requirements Listing Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 7 of 34 April 2012 SERS Guide Update User Information BAILEYM First Name Mike Last Name Bailey Phone 310 416 9898 DSN Phone Phone Ext 118 Email baileym getintegrated com Verify Email baileym get integrated com View Options Applications Location Organizations T ccar AAC EGLIN a M ccar wes MI 208m arse V LGLASS T 328th ARSG F SERS T 408th ARSG V 708m ARSG v Required Fields c 4 Click Update to save your changes Click Cancel to return to the Requirements Listing page without saving any changes The following confirmation will appear UPDATED USER Your Profile has been updated Login BAILEYM First Michael Last Bailey Email baileym get integrated com Phone 310 416 9898 Phone Ext 118 Back to Requirements Listing 2 4 Change Password To change your SERS password follow these steps 1 From the Requirement Listing SERS Homepage click on Profile
26. i COE Recon Add BPAC PEC b Enhancement Title Examples i Checkbook Rpt As Of Date Option ii BMR Options Prog Schedule Graph Color c GAT Government Acceptance Testing Title Examples i SER 12345 Error Occurs Upon Export Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 21 of 34 April 2012 SERS Guide ii SER 67890 Incorrect Summation of Column Totals d Bug Title Examples i Budget Exec Rpt Summary View Export Error ii BM Event Timeline Incorrect Data Display 2 Application Please select the Application the requirement pertains to from the drop down menu a CCAR See Section 10 below for detailed instructions for Client CCaR b Web CCaR See Section 10 below for detailed instructions for Web CCaR c Exec CCaR d LGLASS e SERS 3 Window Select the appropriate window the issue relates to from the drop down list This drop down list will populate based on the Application selected 4 Type Choose from the following Types of SERS See the Requirement Status Section for Type definitions a Bug b Deployment c Enhancement d GAT e Migration f Other g Sustainment 5 Location Choose the Locatio
27. iority of the Requirement Loc Pri Indicates the location priority of the Requirement Est Hours Estimated hours required for development of the Requirement Version The current version of the Requirement assigned upon scheduling Entered By The user who created the Requirement Date Entered The date the user submitted the Requirement Window The primary window or interface affected by the Requirement Importance The determined importance of the Requirement See Section 4 1 Item 7 for more information Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 14 of 34 April 2012 SERS Guide 17 Last Audit By The last user to review and update the status of the Requirement 18 Last Audit Date The date of the last status update Is als Software Enhancement and Requirement System Wolcome Michao Balley Reqsirements Listing Closed Requirements Profile User Mangal Logout Arpi astme Lo atmn Qn Entersd By Pree Status Versie w OCA Al AJ AJ Al A A l A a te nae Brat Lomatery Ovum caer Tere im wan Damia Omid Launo Cat ieees Venien Coteent Dy Deining Wieder Wreoterme Lart Aapa iy La
28. mber can be found on the About menu of CCaR ii Provide clear and logical explanations for each issue with a step by step process to assist the development team in replication Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 25 of 34 April 2012 SERS Guide iii Include attachments specific to the problem such as screenshots to provide additional clarification Identify the screen shots in the SER Description field and use the attachment File Description field for additional identification of each attachment iv Attach Audit Log exports when applicable For example errors occurring during the retrieval of Distributed Budget transactions would be written to the Audit Log v Include the user id if the problem is specific to one user or users at one location or in one organization vi Provide any previous SER numbers if the same problem occurred in the past b Web CCaR i Include the web site URL and the database name ii Include the Org name and Org title of the organization in the database experiencing the problem iii Provide a clear step by step description of the problem in the Description field iv Include
29. n for the Requirement 6 Organization Choose the Organization for the Requirement 7 Importance The Importance field value is comprised of a combination of Urgency and Priority The IEEE Institute of Electrical and Electronics Engineers 12207 2 10997 Annex J standard is used Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 22 of 34 April 2012 SERS Guide as the basis for the Priority definitions Please use the SERS Priority Urgency Model asa guide to select the appropriate value for each SER Urgency is a measure which indicates the necessary sequence and speed required to achieve resolution or the extent to which the organization can bear delay in the resolution of any specific problem Urgency A Critical Response includes an immediate and sustained effort using any and or all available resources as required until the problem is resolved On call procedures are activated and vendor support invoked Generally customers are unable to work and no work around is available Resolution Timeframe Attempt to deliver resolution within 48 hours Urgency B High Assigned support team responds immedia
30. nd is included in a version release of CCaR ii In some cases a delivered SER may require a process function or script to be applied to a location database and tested to confirm that the SER is resolved or to provide detailed data back to IDS for further development For the latter case once the local action is taken by the DBA the SER is rejected and placed back into Scheduled status for final review by the developer NOTE Rejected in this instance does not necessarily mean that the solution is ineffective just that further work must be completed before the SER may be delivered c Closed Once the submitter has reviewed and approved the resolution the SER is placed in Closed status Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 30 of 34 April 2012 SERS Guide SERS Process Workflow Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil
31. ns or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 24 of 34 April 2012 SERS Guide e This priority denotes a problem that results in operator inconvenience or annoyance but does not affect a required operational or mission essential capability or results in inconvenience or annoyance for development or maintenance personnel but does not prevent the accomplishment of the responsibilities of those personnel Will provide a valid fix or work around in the next major version for which software development has not yet begun Priority V Any Other Condition This priority denotes any other condition Valid fix or work around may be provided as time permits SERS Priority Urgency Model SERS Priority Urgency Model for DR Customer Urgency A Critical B High C Medium D Low E Very Low l Extensive Widespread A B l C l D I E I Il B II C II D II E II Il Significant Large A lll Moderate Limited A III B III C III D III E III 8 Org Priority Establish an organization priority for the Requirement IEEE 12207 Priority 9 Location Priority Establish a location priority for the Requirement 10 Description a Client CCaR i Include the version and EBF number of the database you are working on as well as any additional relevant information about the application The version and EBF nu
32. nt List Operating Year Obligation Year Office of Management and Budget Officer of Primary Responsibility Imported CCaR Record PB PBR PCCODE PEC PFY POC POM PPBS PR PSR RCCC RTD amp E SAG SC SDN Serena SETA SMC SPD SPO TLS TBD TV ULO USAF WBS Presidents Budget Presidents Budget Review Processing Center Code Program Element Code Program Fiscal Year Point of Contact Program Objectives Memorandum Planning Programming and Budgeting System Purchase Request Program Summary Records Responsible Center Cost Center Research Development Test and Evaluation Sub Activity Group Sales Code Standard Document Number Used to refer to the Serena Version Manager COTS which is a controlled repository for source code design documents and other CCaR documentation Systems Engineering Technical Assistance Space and Missile Systems Center System Program Director System Program Project Office AF Target Load Sheet To Be Determined Developed Type Vender Un liquidated Obligations United States Air Force Work Breakdown Structures Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal p
33. ofile for the current logged in user See the Update the User Profile section for details e User Manual This provides a link to the latest version of the SERS User Guide e Logout Use this link to exit logout of the SERS interface Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 12 of 34 April 2012 SERS Guide NOTE The far right of the header will indicate which user is logged in and displays the version of SERS in use y o gals Software Enhancement and Requirement System Requirements Listing Closed Requirements Profile User Manual Logout SERS 2 1 6 Welcome Mike Bailey 1 There are many types of SERS 1 Enhancement This is a revision or addition to an established feature of the product or a completely new feature 2 Sustainment This is a maintenance update to an established feature 3 Bug This is a request for a correction to a malfunctioning feature 4 Deployment This is an action necessary to be taken for the deployment of an IDS product 5 GAT This is an issue related to Government Acceptance Testing 6 Migration Migration SERS are requests for existing or new database data transfers 7 Oth
34. rk Performed Budgeted Cost of Work Scheduled Budgeted Estimate Submission Budget Estimate Review Business Management Review Basis of Estimate Budget Procurement Activity Code Biennial Planning Programming and Budgeting System General Accounting and Finance System Contract Administrative Services Comprehensive Cost and Requirement System Contract Funds Status Report CLIN COTS CPAS CRA CSN DAES DBA DBCCAR DBMS DDDW DEPT DFAS DOD DODAAC DODCAT DSR DTRA EEIC ELV EMD ESC ESP FAR FC FFRDC FM FMS FSR FY FYDP GAFS BQ GAO GPC Contract Line Item Number Commercial Off The Shelf Central Procurement Accounting System Continuing Resolution Authority Control Symbol Number Defense Acquisition Executive Summery Direct Budget Authority Database Administrator Imported Placeholder for CCaR Record Database Management System Drop Down Data Window Department Defense Finance and Accounting Service Department of Defense DOD Activity Address Code DOD Category Document Summary Records Defense Threat Reduction Agency Element of Expense Investment Code Executive Line Value Engineering and Manufacturing Development Electronics System Center Emergency and Special Program Code Federal Acquisition Regulation Fund Code Federally Funded Research and Development Center Financial Management Foreign Military Sales Funds Summary Records Fiscal Year Future Years Defense Program
35. rs who use the Software Enhancement Requirement System or SERS with all the information they need to log in navigate edit user preferences submit new requirements and track existing requirements through the IDS development process SERS was created by the IDS Development Team as a submission and tracking tool for requirements for IDS software products SERS is the primary tool that IDS employs for accepting enhancements sustainment bugs and other development requirements The structure and flow of SERS provide a simple method for IDS customers to submit and track requirements as well as giving managers the ability to prioritize by location and organization This web enabled system allows users from any location with Internet access to create new requirements and provide feedback while maintaining a central repository of requirements the IDS development team may access SERS is fundamentally a database of requirements After logging in you are able to view a list of requirements categorized and sorted according to specific criteria Depending on the permissions settings you may add edit or delete requirements SERS consists of four main sections 1 The Requirements Listing 2 The Closed Requirements List 3 The User Profile 4 The Requirement Detail quirements A PC running Windows XP or later An active Internet connection broadband recommended Internet Explorer 8 or greater To receive technical assistance with SERS pleas
36. rt Att Anton romar pw vama r no S EI MCLE e lt n enen kee atoe tow Ha LO i torm mathe ray Ae MENE n enon taa moe fom meas IRE 12049004 try ABC Ore as i Aamemicmn apan lent atnan o IERE kd i i 3a a BE ot Ti ee ANO DSONA TAPENI enem e w saaTi naamw 12040008 3 5 Finding Requirements The Requirements Listing offers a number of ways to find individual Requirements This subsection includes information on searching filtering and opening Requirements 3 5 1 Searching Requirements The Requirements Listing may be searched by using the search box Search Simply enter a keyword you are looking for and click Go The results will be listed You may also search by SER number 2 3 5 2 Filtering Requirements The Requirements Listing may be filtered by selecting from the drop down boxes above the listing Application Location Org Entered By Type Status Version Window ccaR _ Alll EE E All y All y All v all y all Filter options include 1 Application Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 15 of 34 April 2012 SERS Guide 2 Location 3 Org Or
37. s of copyright may carry civil and criminal penalties Page 11 of 34 April 2012 SERS Guide 3 Working with SERS This section contains guidance on using and working with the Requirements Listing including sorting and viewing the Requirement Listing and adding editing and changing the status of individual Requirements NOTE An individual Requirement is often called a SER for short As a result the term Requirement and SER are often used interchangeably INAVIPALINY i ino INnvceridadce Once you login to SERS the first window that will display is the Requirements Listing This is the primary screen in the interface from which most functions can be accessed dals z Software Enhancement and Requirement System ne Michael Ba Requirements Listing Closed Requirements Profile User Mansal Logout SERS 2 1 6 Requirements Listing Search co Open Requirement 20 Appie etree Lees otmo 2 Entered fiy xer Htelus Versewe Window ow te 23 os 0 aut imo Qumctren Jire it tan I tan rath La Po Lition Vermeer L st Dy Dst Lured Woese uie art Acetit Ue Lari Asit Antes ee aes EEG The header portion of SERS allows the user to select the following options e Requirements Listing This listing consists of the main listing of open or active SERS See the Requirements Listing section for details e Closed Requirements The list of Closed SERS See the Closed Requirements section for details e Profile This section is the user pr
38. seessesnaeess 12 3 2 The Types Of SERSmor rcer aas aoee earen aaae Ee aeaee EE EEEE OEE eae EERE E eE E 13 3 3 The Development Process SERS Status ccccescssesssceceeceesessaeceeeesseeseaeceeeeuseesnsasaeeeeeessesenaeess 13 3 4 The Requirements Listing ccccsscccccessessssececeeecesseseeaeececesseseeaeeeseesceseaaeseeeesessseseuaeeeesesessenaeas 14 3 5 Finding REQUINEMENTS sirasi eE e eE ana KEE EE Ee EEKE Eae een tae 15 3 5 1 Searching REGUIFEMENTS se irosit e a A a E a A a eke 15 3 5 2 Filtering REQUIFEMENKS 2 2esec3 ccacicevescsdes sc02 sesh eaincieceeedubavccdenscarveessecceuek EERUEO EEE OKE a EET Eea 15 3 5 3 Sorting Re iremMeNtS cccccececececececesesceceeseeceeecuccesesseeessuseeseseeeseeeseseeseseseseeeseseseeeesenerenes 16 3 5 4 Opening a Requirement cccececececeseeeecececeeeeeeseeeeseseseseeeseeeeseeeeeseeeseseeseseseseseseseseseereneenes 16 3 6 Export Print and Refresh the Requirements Listing cccccccssscccececessessseeeceessessaeeeeeeseesees 17 3 7 Cl sed Requirements WISE eivcsssedecadidvensdesees seat des iiaa RE E E EE EEEE ARE 17 3 8 The Requirement PAE cccsessssccececessesesaeeeceeeseseeaeseceeecescesesaeeescesessaaseseeeesceseaasaeeeeeessensaaaees 18 3 8 1 Adding a New Requirement csssccccecessesesseceeccecsesaeseeeeecsseeseasesecesseeseaeaeeeeecssseseaseneess 19 Copyright 2012 by Integrated Data Services Inc All rights reserved No part of
39. shes the list so any new Requirements will be listed since logging on 5 am Eeron pam E mresa sed Reauirements The Closed Requirements list includes only closed Requirements and displays fewer columns than the Requirement Listing 1 SER Number This is the individual identification number assigned to each Requirement 2 Location The location associated with the Requirement 3 Organization The Organization associated with the Requirement 4 Type Indicates the Type of Requirement 5 Title The title of the Requirement indicating its subject matter 6 Version The software version of the completed requirement 7 Entered By The User who created the Requirement 8 Date Entered The Date the User submitted the Requirement 9 Window The primary window or interface affected by the Requirement All of the functions of the Closed Requirements list work the same as on the main Requirements Listing Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 17 of 34 April 2012 SERS Guide Welcome Michael Bailey SERS 2 1 6 Closed Requirements Search Open Requirement c0 Application Location Ora ntered By Type V
40. tely assesses the current situation and may interrupt other staff working lower priority Incidents issues to assist in timely restoration of services Customers require expedited restoration of service but can bear minimal delays Customers may or may not have a work around available or work around may only provide partial relief e Resolution Timeframe Priority will drive establishment of an EBF delivery date attempted delivery to occur within five days Urgency C Medium Assigned support team responds using standard procedures and operating within normal supervisory management structures Customers may or may not have a work around available or work around may provide only partial relief Resolution Timeframe Delivery will coincide with the next scheduled EBF delivery date EBF s generally delivered on a monthly basis Urgency D Low Assigned support team responds using standard procedures and operating within normal supervisory management structures e Customers may be inconvenienced but a suitable work around is available to allow the customer to continue working or a delay in resolution is considered acceptable Resolution Timeframe Delivery will coincide with the next major version release Urgency E Very Low Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or s
41. tes the SERS has been submitted to the Application Manager and it has been rejected The submitter is notified and has the opportunity to redraft the SER or provide additional information not included in the original draft 4 Local Action If a SER is assigned to Local Action by the Application Manager a local resource such as the Location DBA will research and resolve the SER without further IDS development team involvement Local Action follows this progression a Local Completed This status indicates the SER has been resolved by the Location DBA and is awaiting submitter review b Closed Once the submitter has reviewed and approved the resolution the SER is placed in Closed status 5 Scheduled This status indicates the Requirement is valid and will be scheduled for development Once a SER is scheduled the internal IDS development process will begin During development there are some situations that may require submitter Local Area Manager or DBA input a Local Action In some cases a scheduled SER may require a process function or script to be applied to a location database and tested to confirm that the SER is resolved or to provide detailed data back to IDS for further development Once the local action is completed the SER is placed back in Scheduled status b Delivered Delivered status may have one of two meanings i In most cases a delivered status indicates the SER has been resolved by the IDS development team a
42. the user id of the user experiencing the problem if applicable v Attach Audit Log exports when applicable For example errors occurring during the retrieval of Distributed Budget transactions would be written to the Audit Log vi Copy and paste any error messages into a Word document and attach to the SER Indicate clearly the steps taken by the user to cause the error message to appear c Bug Description Examples i Receive error when attempting to export after filtering on XX Budget in Snapshot Rpt view of Expert Report ii Search By Title window in OPR Maintenance window stops filtering after entering 2 characters d Enhancement Description Examples i Provide a row at the bottom of the Budget Authority window to display totals for each budget see attached spreadsheet ii Allow spell check feature to be used when creating document descriptions iii Add a new report for all Users to display Distributed Budget totals for each budget CCaR record by fiscal year 11 Benefit Describe the benefit to developing the requirement in terms of concrete and measurable Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any means or stored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties
43. tored in any database or retrieval system without the prior written permission of Integrated Data Services Inc Violations of copyright may carry civil and criminal penalties Page 23 of 34 April 2012 SERS Guide Assigned support team responds by reviewing current version requirements and determining if the problem can be resolved as part of a new requirement If not the requirement remains in TBD version status Customers may experience minor inconvenience but one or more reasonable work around functions are available to allow the customer to continue working Resolution Timeframe Delivery timeframe uncertain correction may not be delivered Priority impact is a measure of the criticality of a problem The impact of a problem is generally equivalent to the extent to which it leads to the degradation of a service relative to the agreed upon service levels Typically the extent of systems affected and or the number of users affected defines the scope of the impact Priority l Extensive Widespread Widespread unavailability of the CCaR System e g system is down multiple users are unable to login This priority denotes a problem that prevents accomplishment of essential capability or jeopardizes safety or other requirement designated at Critical Will provide a valid fix or work around within 48 hours after the SER is submitted and reviewed Priority ll Significant Large Widespread unavailabilit
44. y of essential CCaRS functionality and interfaces e g CCaR records commitment documents ABSS Interface SMART Interface COE Recon This priority denotes a problem that adversely affects the accomplishment of an essential capability or adversely affects costs technical or scheduled risks to the project or to the life cycle support of the system and no work around solution is known Will provide a valid fix or work around within 5 days after the SER is submitted and reviewed Priority Ill Moderate Limited e Localized unavailability of essential CCaRS functionality and interfaces e g CCaR records commitment documents ABSS Interface SMART Interface e System errors encountered when using general CCaRS functionality e g BMR Reports Reconciliation This priority denotes a problem that adversely affects the accomplishment of an essential capability or adversely affects costs technical or scheduled risks to the project or to the life cycle support of the system and a work around solution is known Will provide a valid fix or work around as soon as 30 days but no more than 90 days after the SER is submitted and reviewed Customer urgency development resources and development schedule will dictate the delivery timeline Priority IV Minor Localized Copyright 2012 by Integrated Data Services Inc All rights reserved No part of this copyrighted work may be reproduced modified or distributed in any form or by any mea
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