User Manual - GEM Worldwide
Contents
1. View downloads Pop up Blocker SmartScreen Filter Manage add ons Compatibility View Compatibility View settings Subscribe to this feed Feed discovery Windows Update Fl developer tools Send to Bluetooth Device OneNote Linked Notes Send to OneNote At GEM we use pop up s to generate paperwork to ship your consignments This is an important feature as Airway Bills Manifests and Invoices are created here At no time will you see any advertising and no malware Our site is fully maintained and 100 secure Here are instructions to allow pop ups Internet Options P _ Select a setting for the Internet zone Medium won third party cookies that do not have a compact acy policy Blocks third party cookies that save information that can be used to contact you without your explicit consent Restricts first party cookies that save information that can be used to contact you without your implicit consent Location F Never allow websites to request your physical location Pop up Blocker Turn on Pop up Blocker InPrivate Disable toolbars and extensions when InPrivate Browsing starts BOX E woriawide shipping GEM x In internet options click on Privacy then in Pop up Blocker Settings highlighted in red A BI Worldwide lt In Pop up Blocker Settings Under Address of ke up maa E lt website to allow enter individually Exceptions Pop ups are currentl2. 23 01 2013 A lt n Worldwide Going the extra mile em Create account Going the Extra Mile J pana F Enquiry Form amp Delivery beyond expectation User Meniti MK411 MyGEM User Guide Welcome to GEM Worldwide s Website Manual Visit the site at www gemworldwide com A http www gemworldwide com e E n my gem Create Account New to GEM or wanting more information open an account and complete the details to receive and account with login details Sign In See page 4 Create account 2 em Sign in P r e e MyGEM Registration Required fields are in bold Account Information Existing Customer Account Code Company Name Contact Information Title Name Street Address City Town State Province Postcode Country Residental Address Telephone Email Remarks Word Verification Welcome ante raal raal 2 Type the characters you see in the picture below if you can t see the picture below click on Generate a new code link Generate a new code 22 bLe Back to login os The Technical Bit A http www gemworldwide com t View Favorites MEESE Help InPrivate Browsing Tracking Protection Diagnose connection problems Reopen last browsing session Add site to Start menu
3. Date Type Created Date C Despatch Date From 01 10 2012 iddimmiyyyy To ddimmiyyyy Destination Service Type All Status V Pending Manifested Finalised OR All shipments of the day Search Shows current days despatch and all historical shipments Reports can be drilled down to show specific destinations the type of service i e express or economy Status Pending shipments which have been created however not assigned to a manifest Manifested Shipments that are assigned to a manifest and not finalised Finalised Data sent to GEM amp items collected iw View my shipment s only L select Status Run Created Created Shipment Serv Recipient Location Country Print Collection All ID By Date Date a fa AROI00 09 Dec 2012 357900602995 DOM GEM Worldwide Colnbrook UNITED Manifested Wi Finalised Fal ponding View my shipments Toggle between the shipments you have entered and all users on the same account number Status shows what stage the shipment is currently at Created By Who created the shipment Shipment Confirms the unique airway bill number amp allows the user to edit the shipment only if in Pending amp manifest status Serv Shows the service the shipment has been sent on Print Date What date the paperwork was printed on 23 Eobegtion Confirms if the shipment has been collected by GEM ser Guide 21 Shipment Documentation Shipment Options M G
4. code Contact Email 7 pe Save sender to address book AS REF fields are shown in bold 2 Sender Information Shipment When making a new entry the shipment number will be automatically generated for you when the details have been saved Ref Code Accesses your GEM address book page 6 and lists all previously saved addresses All fields highlighted in yellow are mandatory Sender Information is the originating address normally your address unless arranging a collection from another company If booking a collection from another company 3 Party please call or email customer service to alert them Please see receiver information for full field breakdown Receiver Information Receiver Information Ref Code 7 Select One If the user is keying in a new shipment all the fields in bold are Name EE mandatory requirements This can vary from the from the Country service code selected The dynamic programming ensures that ne whether a document or CD being sent GEMOnline will prompt D C SCSCSCSC sCO the user to complete required fields to ensure the necessary SS EEE EEE information is entered first time reducing the delay if the Contact w correct paperwork is not completed Phone 4 Phone SEY Emai 7 a Save receiver to address book AS REF O Name The Company Name unless private individual the shipment is being s
5. e a collection email collections gemworldwide com For Accounts accounts gemworldwide com Sales sales gemworldwide com All other correspondence cs gemworldwide com Contact Us You are welcome to contact us GEM Worldwide Lid Skycliff House Galleymead Road Colnbrook SL3 0EN Tel 44 1753 681 500 Fax 44 1753 500 email cs gemwordwide com operating hours 7 00am 6 00pm MON FRI 9 00am 1 00pm SAT Enquiry For any enquiry service or support please submit your enquiry in the message enquiry field below Altematively you may e mail us at cs gemvorldwide com ivan gemworldwide com cogo Home Tracking Once clicking on Shipping the site will take you into New Shipment The form allows you to add and maintain shipment details When making a new entry the shipment number will be automatically generated for you when the details are being saved The interface is intuitive with mandatory fields being highlighted Depending on the nature of your product where it s going to values etc the information mygem requires will automatically adjust 3 Hover over Shipping to reveal Shipping Preparation of documentation Supplies Order GEM stationary if you are running low uw say Oa A E Please enter your shipping information below Required fields are shown in bold Shipment System Auto Generated d4 Sender Informa
6. ent too Email It is important to add an email address if available as an email is sent to the receiver confirming delivery details and tracking number Alert Tick this box to send an email to the receiver with delivery information Save Sender Give the address entered a name to store it in your address book and access it from Ref Code to save time entering it again Shipment Information services available Shipment Information I senice D Security Value I Insurance Value 3 L no of items ym ra Description 5 weight kes Cubic LxWxH em X KG 6 J 7 customs vawe OOo UK Express National Next Day delivery Service to England Wales amp Scotland GEM Saver Economy service to Europe Export Documents Express Service for Documents only Export Non Documents Express service for Non Document shipments A description shipment terms dimensions amp invoice may be required Box Service European Single box upto 30kg to selected countries I Select One Box Service Domestic Single box upto 30kg to England Wales amp Scotland please check service guide to ensure service available 2 Security Value is a UK overnight service which bypasses the Hub system and is hand checked through security for the more fragile items Insurance Value must be declared if the sender requires Insurance 3 No of Items The user must enter t
7. he number of items being sent To speed up processing this can be defaulted to 1 4 Description Must be entered if the goods are not documents 5 Weights can be specified in grams or kilograms If you are unsure on the exact weight all items are check weighed upon entry to GEM s warehouse 6 Cubic Enter the size of the box to work out the volume weight 7 Customs Value If non documents the total value of the shipment must be declared 8 Shipment Term allows the user to select how the shipment will be released from customs DDP is the fastest and most efficient way as all the duty charges imposed by customs are paid by the sender DDU will be charged to the receiver If any charges have been levied the shipment would remain in customs until the receiver has contacted customs and paid the balance in full Customer Ref 1 1 Customer Ref 1 amp 2 is a multi purpose field Both 1 Le ST ieee eters reference s appear on GEM invoicing This easily allows the Customer Ref 2 user to identify to whom the shipment has been sent to and Origin of Goods UNITED KINGDOM Ea 3 Reason for Export accrue it to the departments billing This reference is uploaded to www gemworldwide com and then becomes trackable by entering it in the quick search This flexibility lets Delivery Notes 4 both the sender and receiver view the shipments online iii without a tracking number G 2 Origin of Goods a
8. llocated at this time 23 01 2013 MK411 MyGEM User Guide 19 shipment list New Shipment Shipment List se Search Date Type Created Date C Despatch Date From 01 10 2012 Pa iddimmiyyyy To ddimmiyyyy Destination Service Type All i Status V Pending Manifested M Finalised OR All shipments of the day Shipment List I View my shipment s only An overview of the ee l Select Status Run Created Created Shipment Serv Recipient Location Country Print Collection submission page for All ID By Date Date multiple bookings E ARO100 09 Dec 2012 357900608995 GEM Worldwide Colnbrook UNITED _ eee edit o B 4 i 3 e L l Shipment Documentation Connote Label Style 1 l Commercial Invoice _ Manifest Print Date M Sticker Label Delivery Run Manifest Print 2 23 01 2013 Fd ponding i ranifostad r Finalised Shipment Options M Assign To Manifest Despatch 13012013 Run ID 1 Delete Shipment Ship Now Schedule Booking Select a date and time you would like your package s picked up Shipment ready time and pickup time must be at least 2 hours apart Collection Date 1301 2013 Ready Time 17 20 Closing Time 18 00 Collection If it different from sender s address please specify Address Pickup Office Location Others please specify Vehicle Type Van Special Instructions MK411 MyGEM User Guide 20 1 search Search
9. o complete the whole booking process once continue has been clicked 5 Reset Clears all data entered 3 Book a Pick up When used in conjunction with Assign to Manifest and Ship after Saving Record will Notify GEM amp the Continue Moves you to the verify page to confirm data driver to collect your shipment entered where paperwork will be printed 01 20 VK411 M V User Guide Once submit has been clicked the system give you an overview of your shipment which will allow you to either make a change with the Edit button or Save which adds the shipment to the Shipment List and prints your paperwork Home Shipping New Shipment Shipment List Please verify your collection request information at the following To confirm the shipment details click Save To edit details click Edit to go back to the shipping form Shipment System Auto Generated Sender Information Bill To Ref Code Name 123 Test Country UNITED KINGDOM Address 123 New Street City Town London slate Postcode WAIT 4BQ Contact John Smith Phone 0207 000 0000 Email cs gemworldwide com E Alert Receiver Information Ref Code Name GEM Worldwide Country UNITED KINGDOM Address Skycliff House Galleymead Road City Town Colnbrook State Postcode 3L3 0EN Contact Customer Service Phone 1 01753 681 500 Phone 2 Email Alert 23 01 2013 Shipment Information Service UK Express C Preg C Pre 10 Pre 12 m Secur
10. onnote Label Style 1 M Assign To Manifest Commercial Invoice Despatch SS 13 01 2013 Manifest Print Date Sticker Label Run ID 1 Delivery Run Manifest Print Delete Shipment Ship Now Schedule Booking Select a date and time you would like your package s picked up Shipment ready time and pickup time must be at least 2 hours apart Collection SPT Date 1301 2013 Ready Time i7 x 20 Ll Closing Time 18 00 f Collection If it different from sender s address please specify Address Pickup Office Location Others please specify Vehicle Type Van Special Instructions Shipment documentation allows re printing of paperwork if you need extra copies or if the original is lost or damaged Shipment Options 23 01 2013 MK411 MyGEM User Guide 23 01 2013 Standard Report Customized Report Report Canvas My Reports If the default reports do not meet all of your company requirements create custom report templates and configure the system to add your custom reports to the list of reports Create New Report report My Report allows you to create customised reports which breaksdown weight destination number of pieces Click on Create New Report and follow screen instructions MK411 MyGEM User Guide 23
11. ppears on the commercial invoice if applicable this shows whether they are UK origin or not 3 Reason for Export is defaulted to Permanent this best describes the majority of shipments sent This setting can be overridden by the Administrator settings 4 Delivery Notes assists the GEM delivery driver if there are any special instructions or requirements 5 Any additional details which may aid delivery shipment options pen Shipment Options This gives you the option to complete Shipment Options C Assign To Manifest the entire booking process from the front screen Tick all Despatch Date 31 122012 2 three boxes and your paperwork will be printed data 3 transmitted to GEM and the information sent to the driver Run ID 1 _ et to collect your shipment This is particularly useful why Book A Pick up Change Collechon delais processing only one shipment E Ship Afler Saving Record 1 Assign To Manifest Adds the shipment the first E available Run which will allow the you to continue to work and add to your growing manifest then submit all 2 Despatch Date Opens a calendar whitch lets you either send that the same time your data on todays date or future dates Run ID Lets you split the shipments you are working with Using separate Run ID s lets arrange morning amp afternoon deliveries or if the despatch date is changed deliveries today and future dates 4 Allows you t
12. rd for reporting and analytical analysis Shipping Preparing shipping documents for export Tracking Track pending deliveries Prepare custom Reports Address Book At GEM we can mange your address book so if you are a new customer with an address book or you have a distribution with an address database we can import this which will save you time amp increase accuracy not having to manually key the data in Address Book Home Address Book Upload Contact List Create New Contact Filter All Address List Search Contact Advanced Search Personal Address List Global Address List All Address List 1 to 50 records of 1158 records 123456 Name Ref Code Company Name Contact No Account Code Entity Ref DEMO DEMO DEMO NA NA Your address books list contact and can be differentiated between personal and Company If you are unable to find an address the Advanced Search filter will locate it Just choose on of the below options and click search All matching results will be found Advanced Search X Title Ref Code First Name Last Name Email Mobile Company Name Department Type Personal Address List ha New Address Entering a new address is simple all fields in bold are mandatory Complete the fields and click save to upload the address to your address book Account Details Allows you to select where the address you enter is stored If the Shipper option is ticked in Shipment Se
13. tion Bill To Ref Code Select One x Name ae Country Select One c i SaN i Insurance Value Address SSS No of Items Description cyto O S E ceja State Postcode Cubic L x W x H cm XxX X KGs Contact EE Pounds Stering a Phone LSS ED Shipment Terms 7 DOU a D Customer Ref 4 1 T Use receiver s customer ref I Save sender to address book AS REF Customer Ref 2 f Origin of Goods UNITED KINGDOM y Receiver ee Reason for Export Ref Code Select One I Name L F Country x Delivery Notes pay Address Notes i Shipment Options T Assign To Manifest i C oe Despatch Date 09 12 2012 State Postcode Contact T m 1 iw Phone 1 Phone 2 a T Book A Pick up Change Collection details Email 7 oe O T Ship After Saving Record I Save receiver to address book AS REF Reset 1 a New Shipment To Create a new shipment PE Shipping b Shipment List gives a rolling a account of the shipments processed See Shipment System Auto Generated Sender Information Bill To Ref Code Select One 7 Name PT Country Select One Address Tt E i cityrTown State Post
14. ttings this will allow you to arrange collections from this address Please notify Customer Service should you choose this option Ref Details Enter new user details and click Save Required fields are shown in bold User Particulars Ref Code Company Name Active Iv Salutation First Name Last Name Address City Town State Province Postcode Country Select One Residential E Address Phone Mobile Fax Account Details Account Code ha0106 Contact Type GLOBAL Department Shipment Settings Type l Shipper V Receiver Dashboard Operational Other Services E Shipments Summary My Bookmark i Top 5 Destinations E Public Holidays Calendar Shipments Summary Pie Chart E Shipments Delivery Summary Shipments Weight Summary The Dashboard has been designed to give you a quick view snapshot from Breaking News Public Holidays which could effect your delivery to Your most popular destinations and delivery percentage times Simple click on one of the above and it will appear on your my gem home page Account Details Ref Code Title DEMO DEMO DEMO UNITED KINGDOM E Profile Each login is customised to a particular user multiple users can be created for the same account This allows different departments Help Contact Us You can call email or the old fashioned way write to us and we will respond Useful Info To arrang
15. ty E Value Insurance Value No of Items 1 Description Test Weight kGs 1 Cubic Lx W x H cem A X 0 00 Customs Value Shipment Terms Customer Ref 1 Test O Saturday i Insurance KGs a Use receiver s customer ref Customer Ref 2 Origin of Goods Reason for Export Delivery Notes Notes Shipment Options MK411 MyGEM User Guide Assign To Manifest 18 We have detected that a pop up blocker has been enabled on your browser For a better browsing expenence please allow pop ups for GETOniine The following links have been blocked printdoc docConnotest Click here to remove all pending pop ups confirmation pop ups All data provided by GEM have been security scanned amp free from any malicious files amp viruses GEM s site uses pop ups for connote amp manifest printing The example shows if the GEM site is not set as allowed New Shipment Shipment List Your shipment 357900000000 has been added successfully 357900000000 has been assigned to Run ID 20121209 01 ha0i106 Run ID 20121209 01_ha0106 has been finalised closed Shipment 357900000000 has been booked a collection Please enter your shipping information below Required fields are shown in bold Confirmation of the shipment being saved appears in red added successfully It also confirms the Run ID number and that the shipment data has been sent The unique GEM airway bill number is also a
16. y blocked You can allow pop ups from specific websites by adding the site to the list below E Er oe www gemworldwide com click Add Allowed sites Remove And ws01 ffdx net click Add Notifications and blocking level z Play a sound when a pop up is blocked V Show Notification bar when a pop up is blocked Blocking level Once finished click close and Ok Leam more about Pop up Blocker d If you enter a new shipment page 11 and try to print paperwork you will see the below notification appear and prompt you to always allow pop ups Internet Explorer blocked a pop up from ws01 ffdx net Allow once Login Existing Users Enter User Name amp Password to access you GEM account a MyGEM Login Q Tracking Enquiry User Name OO 0000 Enter your consignment numbers Password 00 O O C Remember me next time Forgot your password Don t have a Login ID Signing up is easy i 3 If you already sent a shipment and you wish nee to track the status without logging in please enter your connote number here and click GO To sign up for a new account click here ee YS my gem Home Page Tou Go fot fave any active Dashboard iama PyGEM vel i Frene Force Technet 2012 Frae Pokey Abat Cir Serames Term and Conditions Home Will always navigate you back to this page on the site Your address book and user profile Dashboa
Download Pdf Manuals
Related Search