TranScanLAN Response Time Reporter User`s Manual
Contents
1. too many outstanding sessions being monitored for available memory Interval Transactions Count of request response pairs from msgkey ini SR SC Timed out requests Count of requests received whose responses didn t arrive within SR SC 35 seconds Unparsable frames Count of messages with ISO parse errors SR SC Duplicate requests Count of request messages with same key received without SR SC intervening response Orphaned responses Count of responses received with no preceding request SR SC Lost data detected Number of times data was lost SR SC Lost bytes Total number of bytes not received SR SC Number of frames truncated because of too small packet choice SR SC Number of bytes lost because of frame truncation SR SC Retransmission Number of times frame re transmission is detected Often SR SC detected indicates need for network tuning Frame b Number of times buffers not available for incoming messages SR SC Indicates need for more memory Number of bytes not processed because of lack of buffers SR SC Number of times an older active buffer was grabbed for current SR SC message Can indicate too many active sessions with concurrent outstanding transactions Number of times no space to accumulate statistics May indicate SR SC Page 6 TranScan LAN Response Time Reporter 5 Appendix B Record or Event types in Statistics Files Record or Event ID Description NC Response time calculation for2. 2 Running the Reporter 2 1 Configuration setting in TranScan Viewer On TranScan Viewer menu options options ID License tab set Monitor ID The Monitor ID can have a maximum length of 9 characters 2 2 Unattended response time calculations gathering On TranScan Viewer menu options options Statistics tab check box Unattended Execution for Reponse Time Calculation On TranScan Viewer menu options options Statistics tab UNcheck box Display Messages During Response Time Statistics Gathering 2 3 Starting response time calculation for realtime 1 Start Ethertest 2 On TranScan Viewer menu File Response Time Statistics Calculate for Realtime March 20 2003 Page 3 TranScan LAN Response Time Reporter 2 4 Starting response time calculation for captured file 1 Start Ethertest 2 On TranScan Viewer menu File Response Time Statistics Calculate for Captured File Loads 3 On Ethertest load captured file 4 Wait for load to complete 5 On TranScan Viewer menu File Response Time Statistics Stop and Close Out Response Time Calculations This Close Out must be done to cause the last records to be written to the statistics file 3 General Response Time Calculation tips e View Response time calculation info as 1t is running on TranScan Viewer menu View Response Time Info e Files CSF for captured file RSF for realtime are stored in the svdata folder default installation folder would
3. 37 March 20 2003 Page 13 TranScan LAN Response Time Reporter 1200 11 32 37 1210 11 32 37 1220 11 32 37 1230 11 32 37 1400 11 32 37 1410 11 32 37 1420 11 32 37 1422 NR 11 32 37 1430 11 32 37 1604 NR 37 1624 NR 11 32 37 1804 NR 11 37 March 20 2003 Page 14 TranScan LAN Response Time Reporter 9 Appendix F Current Template xls template showing report format Blue denotes the label Green denotes the fields to be written by the response time reporter _ _ __ _ gt Type ofiMonitor ID Comment Starting Date and Time Stamp Event Starting Starting Starting Starting poii bg year month day hour aaaaaaaa aaa lt 132 nnnn n n nn n 0 59 Innnnn AAAAA 0 23 Reponse session ID Response source IP Response source port Request session ID Response Time Statistics Request source IP Request source port Average Longest Shortest nnnn nnnn nnn nnnn nnn nnnn nnn March 20 2003 Page 15 TranScan LAN Response Time Reporter response times within range NNN range limit in secs response times within range2 NNN range2 limit in secs response times within range3 NNN range3 limit in secs response times within range 4 NNN range4 limit in secs response times gt range4 limit NNN nnnnnnnnnn nnnnnnn nnnnnnn nnnnnnn nnnnnnn nnnnnnn nnnnnnn nnnnnnn nnnnnnn March 2
4. a previously captured file started FC Response time calculation for a previously captured file ended SC A statistics interval record for a previously captured file written at the end of an interval NR Real time response time calculation started FR Real time response time calculation ended SR A real time statistics interval record written at the end of an interval SOD Record written when a real time statistics file is opened at the start of a new day EOD Record written when a real time statistics file is closed out at the end of day IR Real time interval end IC Captured file interval end March 20 2003 Page 7 TranScan LAN Response Time Reporter 6 Appendix C Real Time Statistics Display Real time statistics can be displayed while the Response Time Reporter is running Response Time Calculation Info Response Time Stats Response Time Graph Information for time interval starting 2003 03 20 18 00 00 000 Last Message time 2003 03 20 18 43 22 822 essage Stats rr RespTimeCalc counters Frames 9795 Truncated frames 0 Data retransmissions 0 Frame Bfr usurped 0 Timed out requests 0 Frame Bfr full count 0 Orphaned responses 0 Data Missed by FTS LW32 0 Duplicate requests 0 Partial message time outs 0 Transaction count 4898 Unparsable messages 0 Average response time secs 0 093 No Statistics buffer 0 D up to 0 1 secs 62 07 No Message buffer 0 0 1
5. be c Nprogram files transcan viewerNsvdataN e TranScanLAN ini with additional TranScan LAN filters goes into shared Windows directory e g c windows on Windows 95 98 system c WINNT on Windows NT 2000 e To view additional TranScan LAN filters used by Ethertest in TranScn Viewer menu Options Options Filters tab March 20 2003 Page 4 TranScan LAN Response Time Reporter 4 Appendix A Fields in Statistics Records Template Field Description CI Name these events File version Format version for this rsf or csf file Initially version 1 0 All followed by 1 1 Type of event ID of this line in the table record in the file See Appendix B All Monitor ID Monitor ID of the system that created this file as set in the View All Options of Tranview Mode R Realtime data being processed All C Capture file being processed Comment Optional information All Starting Date and Time Stamp Starting Year YYYY All Starting Month MM All Starting Day DD All Starting Hour hh All Starting Minute mm All Interval duration Number of seconds in this reporting interval SR SC IR IC Report Class Dialect ISO or other taken from Msgkey ini SR SC Protocol TCP or SNA SR SC TCP IP Session Info Response Source IP IP Address of the responder SR SC Response Source Port TCP IP port of the responder SR SC Request Source IP IP Address of the requestor SR SC Re
6. new dialect So as on the various screens you see the word ISO please substitute application message in your mind as TranScan now handles much more than the 150 8583 formats 1 2 Reporter Functionality 1 2 1 Reporting Interval The Reporter maintains transaction response time statistics or acculmulators for each responding endpoint over a reporting interval At the end of a reporting interval a statistics file record is written for each responding endpoint that the Reporter is tracking The statistics are then cleared and the reporting for the next interval begins The reporting interval is configurable with a default value of 60 minutes 1 2 2 Monitor ID The user will identify each copy of the Reporter by specifying a Monitor ID of up to 9 characters This ID will be the first n characters of the name for each statistics file created The default Monitor ID is the serial number of the C drive March 20 2003 Page 1 TranScan LAN Response Time Reporter 1 2 3 Accumulation of statistics A TCP IP session is a dialog between one two sockets where each socket can be identified as an IP address and a port number SocketA IP addrA PortA lt gt SocketB I addrB PortB The reporter accumulates response times for each Socket in a session Thus if SocketA only sends requests to SocketB and SocketB only responsds and never sends requests then only one set of statistics will be kept those that reflect how SocketB responds while in s
7. response pairs These key fields are used for matching a request and a response during the response time calculation They are also used in the Viewer when the user positions to a request or response and asks the Viewer to find the related response or request Sharing the same key Please notify Ontrac if you see an error in the file section associated with your ISO dialect Copyright Ontrac Consulting Inc 2001 Message Key for matching requests and responses NR Not included in Response Time Calculation MASTERCARD 0100 7 11 32 0120 7 11 32 0180 7 11 0200 7 11 32 0220 7 11 32 0300 NR 7 11 33 0302 NR 7 11 33 0400 7 11 32 0420 7 11 32 0422 NR 7 11 32 0620 NR 7 11 33 100 0800 NR 7 11 33 70 0810 NR 7 11 33 70 VISA 0100 11 32 37 41 42 0101 11 32 37 41 42 0110 11 32 37 41 42 0120 11 32 37 41 42 0130 11 32 37 41 42 0200 11 32 37 41 42 0201 11 32 37 41 42 0210 11 32 37 41 42 0220 11 32 37 41 42 0230 11 32 37 41 42 0300 NR 7 11 37 0302 NR 7 11 37 0400 11 32 37 41 42 0401 11 32 37 41 42 0410 11 32 37 41 42 0420 11 32 37 41 42 0422 11 32 37 0430 11 32 37 41 42 0480 NR 11 32 37 0500 NR 7 11 37 70 0520 NR 7 11 37 70 0600 NR 11 32 37 70 0620 NR 11 32 37 70 0800 NR 11 70 0810 NR 11 70 AS2805ASCII 0100 11 32 March 20 2003 Page 11 TranScan LAN Response Time Reporter 0101 11 32 0110 11 32 0120 11 32 0130 11 32 0200 11 32 0201 11 32 0210 11 32 0220 11 32 0230 11 32 0400 11 32 0401 11 32
8. up to 0 2 secs 37 93 0 2 up to 0 3 secs 0 00 0 3 up to 0 4 secs 0 00 0 4 secs and over f Mstart 7 8 A 7 gt er Pier Gycd 3 se Ya Deore get DEA BSOE som March 20 2003 Page 8 Time Reporter TranScan LAN Response TranScan LAN Response Time Reporter 7 Appendix D Error statistics Condition SReturnCodes Statistics file statistics for specific connection No room in CircBfr CircBfrFullCnt LostData Frame Bfr full count count amp of bytes for specific connection no Frame Descriptors CircBfrFullCnt LostData avail Frame Bfr full count count amp of bytes no Statistics Accumulator buffers available NoStatsAccCnt IR record column for new reporting connection No Statistics buffer after Truncated bytes gap in seq lt 10 000 LostDataCnt LostData Missing data count count amp of bytes Packet size smaller than frame TruncatedCnt TruncatedFrames Truncated frames count amp of bytes Circular buffer taken by force CircBfrError n a need to add Frame Frame Bfr usurped buffer usurped Retransmissions RetransDetectedCnt n a Data retransmissions March 20 2003 Page 10 TranScan LAN Response Time Reporter 8 Appendix E Current MSGKEY INI File MSGKEY INI provides the Response Time Reporter and the Viewer with the rules for indentifying which are the key fields that uniquely identify the request and
9. 0 2003 Page 16 Truncated bytes TranScan LAN Response Time Reporter See naming rules p name1 nnn pname2 yyy End of Document March 20 2003 Page 17
10. 0 0000000200000 nennen 00 4 4 APPENDIX A FIELDS IN STATISTICS RECORDS 2222020200000000200002000000002000020 0000002000000 0 nennen 000000 5 5 APPENDIX B RECORD OR EVENT TYPES IN STATISTICS FILES 022222020000000000000202 0000000000 000000 7 6 APPENDIX C REAL TIME STATISTICS DISPLAY 222202020000000020000200000000200002 0000000200000 nn 0000 en 000000 8 T APPENDIX D ERROR STATISTICS ss WY YU UE y Udd sl so se airada 10 8 APPENDIX E CURRENT MSGKEY INI FILE eseseseessssosececeessoscoeceesscsoeceessoscoeceesessooececeessoseoeceessssoseceese 11 9 APPENDIX F CURRENT TEMPLATE 22 25s00r002000020 0800008080 0280 BR nennen een sehen seen 15 March 20 2003 Page iv TranScan LAN Response Time Reporter 1 Introduction to Response Time Reporter The Response Time Reporter is an optional software module for the TranScan Viewer and TranScan LAN 1 1 Response Time Reporter and TranScan Viewer The TranScan Viewer parses and displays application messages The optional Reporter then matches each request message with its associated response and calculates the time difference between the arrival of the two messages known as the transaction response time Each ISO 8583 dialect has its message types and their key specified in the TranScan msgkey ini file The Reporter can be invoked to calculate response time statistics in real time or from previously captured LANWatch32 dmp or Ethertest c
11. 0410 11 32 0420 11 32 0430 11 32 0800 NR 11 32 70 0810 NR 11 32 70 JCB 0100 11 32 37 0101 11 32 37 0110 11 32 37 0120 11 32 37 0130 11 32 37 0200 11 32 37 0201 11 32 37 0210 11 32 37 0220 11 32 37 0230 11 32 37 0300 NR 11 37 0302 NR 11 37 0400 11 32 37 0401 11 32 37 0410 11 32 37 0420 11 32 37 0422 NR 11 32 37 0430 11 32 37 0500 NR 11 32 37 0520 NR 11 32 37 0600 NR 11 32 37 0620 NR 11 32 37 0800 NR 11 32 37 SHAZAM ASCI 0100 11 37 0120 11 37 0200 11 37 0220 11 37 0400 11 37 0420 11 37 1100 11 32 37 1110 11 32 37 1120 11 32 37 1130 11 32 37 1200 11 32 37 1210 11 32 37 1220 11 32 37 March 20 2003 Page 12 TranScan LAN Response Time Reporter 1230 11 32 37 1400 11 32 37 1410 11 32 37 1420 11 32 37 1422 NR 11 32 37 1430 11 32 37 1604 NR 37 1624 NR 11 32 37 1804 NR 11 37 SHAZAM AUTO 0100 11 37 0120 11 37 0200 11 37 0220 11 37 0400 11 37 0420 11 37 1100 11 32 37 1110 11 32 37 1120 11 32 37 1130 11 32 37 1200 11 32 37 1210 11 32 37 1220 11 32 37 1230 11 32 37 1400 11 32 37 1410 11 32 37 1420 11 32 37 1422 NR 11 32 37 1430 11 32 37 1604 NR 37 1624 NR 11 32 37 1804 NR 11 37 SHAZAM XP 1100 11 32 37 1110 11 32 37 1120 11 32 37 1130 11 32 37 1200 11 32 37 1210 11 32 37 1220 11 32 37 1230 11 32 37 1400 11 32 37 1410 11 32 37 1420 11 32 37 1422 NR 11 32 37 1430 11 32 37 1604 NR 37 1624 NR 11 32 37 1804 NR 11 37 SHAZAM NXP 1100 11 32 37 1110 11 32 37 1120 11 32 37 1130 11 32
12. TranScanLAN Response Time Reporter User s Manual Statistics File V2 0 Ethertest Platform TranScan LAN Response Time Reporter March 20 2003 Copyright 2001 2002 2003 Ontrac Consulting Inc 45 Chaucer Court San Ramon CA 94583 March 20 2003 Page 11 TranScan LAN Response Time Reporter Preface This document contains principles and procedures for use of the TranScan LAN Response Time Reporter Module to create transaction response time statistic files for import into Excel and calculation of average response time statistics The Response Time Reporter works in conjunction with TranScan Viewer and TranScan LAN identifying the request and response message pairs that constitute a transaction and calculating the transaction response time The TranScan Viewer and TranScan LAN are described in the document TranScan Viewer and TranScan LAN 1 The Material presented in this publication is copyright protected by Ontrac Consulting Inc and may not be reproduced in any form by any method for any purpose without the prior written consent of Ontrac It is against the law to copy the software except in accordance with the terms of the licensing agreement March 20 2003 Page 111 TranScan LAN Response Time Reporter Table of Contents 1 INTRODUCTION TO RESPONSE TIME REPORTER 22 20sss002000202000000000002000 000000000020 00 000000 nn nn nn 1 1 1 RESPONSE TIME REPORTER AND TRANSCAN VIEWER oococcocc
13. cccconcononanoncncononnnnonononccnonnnnononnnconononnnnononconononnnnos 1 1 2 REPORTER FUNCTIONALITY it a a dada GOG aisla 1 1 21 Reporting INEA AI se el A at FD FSA 1 122 Montor HAE el ee ee RAO Bd Bade MI yn O An OFO a er ASA Le NOG 1 1 2 3 Accumulation fstatisties 2 2 u AS 2 12 4 File NAME aa 2 L23 RealTime Reporl eiu GAR ana Sisa 2 1 2 0 Captured Kile Reporter z nn tio Y o 2 EDT Matistics Details Sed GRI EU GYG dg WY FFIG Ud FD DG us gta BS 2 12 8 St tisties Hile content is FN GG DY TD YG GR I dNR Sekr 3 1 2 9 Message matching configuration s smemsmrrrsrsrrrrrrererrsrererrrrererrsrererre rer sr ar naar 3 1 3 OPERATIONAL PRINCIPLES en ek sn unseres FT iba YF 3 2 RUNNING THE REPORTER 5 s0s0viss odesossss sesasorsssos sv sssosse vsossssssevasssss sdsssssssedesovsssscsbosesssionbevssessbessolesensesise 3 2 1 CONFIGURATION SETTING IN TRANSCAN VIEWER ccsseessesseesscetceseceseceaecseecseecaeeeaeeeeeseeeeeenseenaeenseenaeenaes 3 2 2 UNATTENDED RESPONSE TIME CALCULATIONS GATHERING ssssessssecececeesssstceeccecsesesseceseesesenenseaeeeeeeseneneea 3 2 3 STARTING RESPONSE TIME CALCULATION FOR REALTIME ccccccccccessesssceeececsesesseseeeecceceesnsaeceeceeesensaeaeeeeeess 3 2 4 STARTING RESPONSE TIME CALCULATION FOR CAPTURED FILE cscssssssececeesensseececececeessaeceecesceenssseseeeeeees 4 3 GENERAL RESPONSE TIME CALCULATION TIPS 2 0 00000200202022000000000000000000000200
14. ession with SocketA If each side of the dialog sends both requests and responses then two response time accumulators will be kept for the session one for each sides response statistics 1 2 4 File Naming The name of a statistics file indicates e Whether it was collected in real time or from captured data e The actual interval starting and ending times are within the file A statistics file is named monitor id stat mode start year start month start day start hour start min E end year end month end hour end minute FV file ver stat mode SF Stat mode is either R for real time statistics or C for captured statistics It is important to note that the name of each statistics file indicates the reporting time interval present which Monitor system created the file the file format version and whether it was created in real time or from previously captured data 1 2 5 Real Time Reporter When calculating statistics in real time the Reporter will always append an interval s statistics to the current rsf file for today s date Thus if the system was running real time statistics gathering was booted and statistics gathering re started the new statistics intervals would be appended to the previously created file for this date At midnight the Reporter will write out the current rsf file and open a new rsf file for the new day 1 2 6 Captu
15. fa files Various response time statistics are calculated and written periodically to an ASCII file whose fields are separated by commas The name of the statistics file includes the user supplied MonitorID for this copy of the Reporter as well as the date and times of the first and last frames analyzed by the Reporter or the start and end time of the calculating process The name also indicates whether the file was created in real time or as result of analyzing a previously captured LANWatch or Ethertest file During real time capture a new statistics file is begun each day At the end of the month these files can be imported into Excel and a monthly Average Response Time can be calculated Response time statistics calculated from a previously captured file will be written to a single file Originally TranScan products were designed to parse and display various dialects of the 150 8583 Message Format for BankCard Processors This ISO standard has had a number of different transmission implementations The TranScan has added support for many of these dialects to support the user base who gateways into the different Bank Card Networks The TranScan has grown in function and now handles a number of different higher level or application level message formats that are not 150 8583 yet are specifiable in our table driven format We encourage our users to send us specifications for their message formats for inclusion in their system as a
16. quest Source Port TCP IP port of the requestor SR SC TCP IP Session Response Time Statistics Average Average response time for this interval for measured SR SC transactions O1xx 02xx and 04xx Longest Longest response time in seconds for transactions described SR SC above Shortest Shortest response time in seconds for transactions described SR SC above Response Time Percentile Distribution Response times within rangel of all response times for this interval that are gt 0 and lt rangel Rangel in seconds Number of seconds in rangel nnn nnn Response times within range2 of all response times for this interval that are gt rangel and lt range2 Range2 in seconds Number of seconds in range2 nnn nnn Response times within range3 of all response times for this interval that are gt range2 and lt range3 Range3 in seconds Number of seconds in range3 nnn nnn Response times of all response times for this interval that are gt range3 and lt March 20 2003 Page 5 TranScan LAN Response Time Reporter within range4 range4 Range4 in seconds Number of seconds in range4 nnn nnn Response times equal to or greater than range4 of all response times for this interval that are gt range4 TCP IP Session Interval Counters March 20 2003
17. red File Reporter When the user specifies calculate response time statistics from a captured file a csf statistics file will be created when a dmp file is loaded in LANWatch or a cfa file in Ethertest That csf file will have as its name monitor 1d C S start yyyymmddhhmm E end yyymmddhhmnm fv001 csf where start yyymddhhmm is the date and time of first data frame in the file and end yyymmddhhmm is the date and time of last data frame in the file A statics file from a system with a user supplied Monitor Id of IBM10 looking at a caputured file whose first data frame has a time stamp of 2001 29 June 18 30 and who last data frame has a time stam of 2001 3 July 3 10 would have the name IBM10 C S2001061830 E200107030310 fv001 csf Note that csf files can contain frames of data accumulated over multiple days 1 2 7 Statistics Details See Appendix A See Response Time Report Template xlt for names of columns created by the Reporter March 20 2003 Page 2 TranScan LAN Response Time Reporter Note that the current Interval Transactions count is a count of the pairs of transactions that are listed in msgkey ini It does not include other message types unparseable messages orphaned or timed out messages 1 2 8 Statistics File content Each record written to the statistics file will become one line in the summarizing Excel spreadsheet Each record is identified by a two character event or record type See Appendix B for a complete li
18. st of event or record types 1 2 9 Message matching configuration The Reporter uses a file msgkey ini to determine what the matching fields are for each transaction Both requests and responses will contain each of these fields Msgkey ini is organized by dialect 1 3 Operational Principles As you use the Reporter please be aware of the following IF RUNNING LANWATCH NEVER ALLOW LANWATCH TO BE MINIMIZED ON THE SCREEN YOU MAY HOWEVER ALLOW IT TO BE HIDDEN BY OTHER WINDOWS IF MINIMIZED LANWATCH STOPS PASSING MESSAGES TO THE TRANSCAN VIEWER AND THE REPORTER The Reporter attempts to parse and either match or timeout each application message it sees Thus it can challenge a processor Be sure to provide whatever filtering you can both for LANWatch or Ethertest Filtering means that the Reporter will only see the relevant messages that you want it to see The Reporter was designed to run unattended If your volumes are low you may continue to display application messages in the Viewer When volumes increase be sure to turn off the display and run in unattended mode If you are performing Real Time statistics gathering never go into Examine mode as this will block any data from being presented to the Reporter The TranScan Viewer will remember which dialect it is analyzing and whether statistics calculation is enabled If enabled the Viewer will remember whether to do this in real time or when looking at captured data
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