How to remove Jammed Paper C801/C810/C821/C830/ C8600
Contents
1. if Jam Recovery is set to enabled in the System Configuration Menu the printer will attempt to reprint any pages lost due to paper jams see page 42 of User Manual TURNING OFF THE PRINTER 1 Before turning off the printer be sure to shut down by using the following procedure Note Pressing the OFF O side of the power switch suddenly may cause the printer to be inoperable and could damage the printer 2 Hold down the BACK button for four seconds or more to display SHUTDOWN START YES 3 Press the ENTER button The printer displays SHUTTING DOWN starting shutdown processing 4 Press the OFF O side of the power switch when the printer displays PLEASE POWER OFF SHUTDOWN COMP Note You must wait several seconds before you press the ON I power switch2. slots in the sides of the printer cavity Starting with the cyan image drum unit nearest the fuser replace the four image drums into the drum cavity making sure to locate them in the correct order gt i 14 Lower the top cover but do not press down to latch it closed yet This will protect the drums from excessive exposure to room lighting while you check the remaining areas for jammed sheets ERROR CODE 390 A paper jam has occurred near the Multi Purpose Tray 1 Open the Multi Purpose Tray 4 Close the front cover 2 Lift the front cover release lever and pull open 5 If you are not using it close the Multi Purpose the front cover Tray 3 If paper is not advanced enough to grip rotate the blue dial in the direction of the arrow and slowly remove the jammed paper ERROR CODE 391 392 393 400 amp 401 A paper jam has occurred while feeding paper from a paper tray 1 Check the paper in the tray or the printer for a multi feed In such cases the error message can be cleared by opening and closing the front cover 2 If the error message has not been cleared Pull out the paper tray 1 3 Remove jammed paper Note Ensure all paper is undamaged stacked properly and the paper guides are properly positioned against the edges of the paper stack 4 When satisfied replace the paper tray back into the printer aL lt gt 5 When the jam has been cleared
3. 0 371 372 373 amp 383 A paper jam has occurred near the duplex unit 1 The duplex unit is located at the rear of the 4 Lift the cover up A and remove the jammed printer Pinch and lift the jam release lever of paper B the duplex unit to open the duplex unit cover 5 Close the cover and return the duplex unit to the original position i par Note If you cannot see the jammed paper close the duplex unit cover The jammed paper should be ejected automatically If the jammed paper cannot be ejected even when the duplex unit cover is closed turn off the printer Refer to Turning off the Printer on page 10 The printer must be switched off before removing the duplex unit 3 Remove the duplex unit from the printer ERROR CODE 380 381 382 385 amp 389 A paper jam has occurred inside the printer 1 Press the cover release C and open the 3 Cover the image drum and the toner printer s top cover fully D cartridges 4 To remove a sheet with its leading edge at the front of the belt carefully lift the sheet WARNING from the belt and gently pull it up and out of If the printer has been powered on recently the fuser the printer will be hot This area is clearly labelled Do not touch 2 Note the positions of the four toner cartridges and image drums it is essential they go back in the same order Holding it by its top center lift the toner cartridge complete with its im
4. How to remove J ammed Paper C801 C810 C821 C830 C8600 C8800 ES2632A3 ES8430 Rev 1 PAPER JAMS Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer When a jam occurs the printer immediately stops and the Attention LED on the Status Panel informs you of the event For example This document explains how to clear them quickly and simply If printing multiple pages or copies do not assume that having cleared an obvious sheet others will not also be stopped somewhere along the path These must also be removed in order to clear the jam fully and restore normal operations Please remove jammed paper carefully so that it doesn t tear However if it does please ensure that no parts of paper are left inside the printer Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document NOTE The model shown may look different from your printer however the basic principles are the same ERROR CODES AND LOCATION Refer to the table below to find the location of the paper jam Error Code Location on Printer Refer to an Sd oe ae a inside inter ase indenter Si Ss oe Bin WV DUPLEX MULTI PURPOSE TRAY INSIDE PRINTER PAPER TRAYS WARNING If the printer has been powered on recently the fuser will be hot This area is clearly labelled Do not touch ERROR CODE 37
5. age drum up and out of the printer CAUTION Do not use any sharp or abrasive objects to separate sheets from the belt This may damage the belt surface 5 To remove a sheet from the central area of the belt carefully separate the sheet from the belt surface and withdraw the sheet CAUTION The green image drum surface is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes 6 If the paper is jammed just entering the fuser 9 If you are not using the rear exit tray close it separate the sheet from the belt lift the fuser once any paper has been removed from this area pressure release levers E amp F up to release the fuser s grip on the sheet and withdraw the sheet out of the printer SA SAS 10 Pull the blue lock lever G towards the front of the machine and lift the fuser unit out using the handle H NOTE If the sheet is well advanced into the fuser only a short length is still visible do not attempt to pull it back 7 Open the rear exit tray and check for a sheet of paper in the rear path area 11 Gently remove the jammed paper from the fuser 12 Insert the fuser unit back into position and push the lock levers E F amp G down to lock the fuser unit 13 Holding the image drum and toner cartridge assembly by its top centre lower it into place in the printer locating the pegs at each end into their
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