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CTC-940

1. 3mm 1Omil to 1mm 40mil Dual side printing From 0 5mm 20mil Input card feeder capacity 100 cards 0 8mm 30mil Output hopper capacity 50 cards 0 8mm 30mil Printer dimensions 197 8mm W x 354mm L x 204mm H Weight 4 9kg Connections USB port Ethernet TCP IP port as an option Ethernet 10 100 Mbps Power supply AC input 100 240V 2 5A 50 60Hz DC output 24V 4 16A Operating environment 15 C to 32 C 20 to 85 RH without condensation Storage environment 20 C to 60 C 20 to 90 RH without condensation Operating ventilation open cooled air area 24 Ke l d oT CIAAT Co Ltd A 2011 CIAAT Co Ltd All Rights Reserved A Specifications are subject to change without notice
2. USB connection Ethernet TCP IP connection as an optional module Availability to be updated 32MB RAM 1MB Flash 50 cards output hopper 0 8mm 30mil 4 buttons and 2 LED control panel General Technical Features Color sublimation and monochrome thermal transfer Printing Modes CIAAT color technology enhanced Edge to edge printing A I smart ribbon saving for monochrome printing Performance Color 1 side YMCKO around 20 sec under lab testing environment various from card design amp settings Monochrome 1 side 5 sec IBM PC or compatible Windows 2000 XP Vista Pentium R class 133MHz above Computer with 128MB RAM or higher 100MB free hard disk space or higher Supported Platforms Windows 2000 XP Vista Windows 7 32 amp 64 bits Add Supplied Software Ciaat CTC 940 CS System Request 23 Yclaat CIAAT CTC 940 user manual Ribbon Types Options Easy Add Modules General Information YMCKO 200 400 prints 1 2 YMCKO 280 560 prints 1 3 YMCKO 330 660 prints KO 500 1000 prints K 2000 prints 400 cards high capacity input hopper Flipper module Magnetic encoding module ISO 7811 HiCo LoCo or JIS2 magnetic strip encoder Smart IC encoding module ISO 7816 2 PC SC EMV 2000 1 Contactless RFID encoding module ISO 14443A B ISO 15693 Mifare DesFire HID iCLASS Ethernet connection module Card types PVC card Card format ISO CR 80 ISO 7810 53 98mm x 85 60mm Card thickness From 0
3. cleaning card a Remove any remaining cards from input card feeder b Remove pilled protection film from the cleaning card and then place itin the feeder c Go to print settings in the driverer and access Printing Preference Choose tab Tools a C C amp cist cresec Prontong Pretorences Lee Desen D r en C Tool Heeergtreg Magni Look importga Aizad Pim Pognon Adjuster e L Ge a Cleaning toci ep 016 sen Card Oepth Montensrce hio tare Tool Pieese edjus pe magenta tine rie clot he The edge Yclaat CIAAT CTC 940 user manual 3 2 2 Using dust arrester Each pack box of CIAAT CTC 940 original consumables should contain a set of dust arrester Q with cleaning roller If first to use a Take the dust arrester with cleaning roller from the accessory box of printer carton b Remove adhesive film from the cleaning roller and then put dust arrester into the printer If need to change cleaning roller of dust arrester i NER KE Remove adhesive film EAA m A waat Take dust arrester from printer Open the cover gently Remove the used cleaning roller i E CS a Die DES EEN B e m RK Place dust arrester back to the printer Put the metal shaft into the Assembly the roller and new cleaning roller dust arrester 15 Yclaat f CIAAT CTC 940 user manual 3 2 3 Cleaning TPH Thermal Print Head Please unplug the power cable from printer bef
4. head is an extremely sensitive as well as awearing and tearing component Therefore the life expec tancy is heavily depending on the presence of solids dust or liquids in the environment either on the print head or cards Every operating user must take all necessary precautions to use clean cards in the printer unit The frequency and quality of the servicing and maintenance job duties will not only extend the print head s life expectancy but also maintain the output printed quality It is very important to all users must comply with the servicing and maintenance instructions which described within this chapter Use of non CIAAT original consumables ribbons may affect the quality and reliability of print job low quality printed output and may also affect the printer s physical functions The manufacturer s warranty does not cover any physical damages quality problems and print head warranty by using non CIAAT original consumables ribbons 12 Ki ClaaT 7 CIAAT CTC 940 user manual 3 2 Routine Regular printer cleaning Proactive reminder of cleaning is given by the driver and it is required to go with the instruction AA or else the warranty on TPH may be invalid Item Description Cleaning required after Color Mono Ribbon 400 cards Magnetic Encoding 400 cards 13 Yclaat CIAAT CTC 940 user manual 3 2 1 Using cleaning card Each pack box of CIAAT CTC 940 original consumables should contain one single piece of
5. without prior notice CIAAT Co Ltd cannot be held liable for any errors that may be found in this manual or for any loss or damage arising accidentally or as aresult of dissemination or use of this manual Trademarks acknowledgement CIAAT CTC 940 Card Printer is atrademark of CIAAT Co Ltd product All other trademarks belong to their respective holders Warranty Refer to the warranty card supplied with your card printer package box for warranty terms conditions and limitations 01 Ki CloaT CIAAT CTC 940 user manual Knowing your new printer We thank you for choosing CIAAT CTC 940 card printer the beginning of our long term successful associa tion with you together With CIAAT CTC 940 card printer you will be able to enjoy easy operating high quality plastic cards printing conveniently for personalized ID card credit cards membership cards and badges from various level of thickness and color style Please ensure CIAAT CTC 940 card printer to use the original consumables from CIAAT Co Ltd For more details visit our website at www ciaat net Warranty Registration Please do take time to register online at www ciaat net and you will be rewarded with a special offer after registration is completed Getting ready to start The main purpose of this user guide is to guide you to set up your printer step by step Please take time to read through this carefully and complete the installation before start operating This w
6. T CIAAT CTC 940 user manual Collecting When the printing and or encoding cycle is completed the printed and or encoded card will be returned into output hopper which is designed with a capacity of 50 x 0 8mm cards Adjusting The printer has a manual adjustable card thickness mechanism which can be located inside the printer unit when the top cover is open The thickness level accepts from 0 3mm to 1 0mm and the factory setting is at 0 8mm a Open the top cover b Adjust the thickness level by moving the lever from left to right to the preferred thickness setting c Close the top cover 09 Ki WEE CIAAT CTC 940 user manual Chapter2 Start printing 2 1 Print driver installation For your own safety please make sure the power cable is always unplugged before attempting any A service maintenance work This is an important step and requires special attention to configure the printer and driver correctly before start using it Improper settings may result in substandard quality It is essential to proceed installation process step by step and changing any default settings only if when you are completely sure We do offer an option to revert settings back to original factory settings at any time if any adjustment which you have made that does not correspond to the expected outcome results A CD is bundled with the printer which contains the printer driver for MS Windows base PC If the CD guide is missing please
7. YclaatT CIAAT sie 940 user manual Ki CloaT CIAAT CTC 940 user manual CONTENTS PREFACE Announcements Chapter 1 Getting ready 1 1 Checking box contents 1 2 Appearance of the printer and key functions 1 3 Installation 1 3 1 Ribbon Installing 1 3 2 Printer Connecting Power amp USB 1 3 3 Card Placing Chapter 2 Start Printing 2 1 Printer driver installation 2 2 Print settings Chapter 3 Printer maintenance 3 1 General warranty information notice announcement 3 2 Routine Regular printer cleaning 3 2 1 Using cleaning card 3 2 2 Using dust arrester 3 2 3 Cleaning TPH Thermal Print Head Chapter 4 Help diagnosis 4 1 Warnings Error messages and diagnosis 4 1 1 LCM control panel 4 1 2 Control panel warning messages 4 2 Identify installed driver software version 4 3 Troubleshooting 4 3 1 Printing problems 4 3 2 Releasing from card jams 4 4 Technical support Appendix A Technical Specifications Ki CloaT CIAAT CTC 940 user manual Copyright CIAAT CTC 940 Card Printer 2011 All rights reserved Copyright notice Users must comply with the copyright regulations applicable in their own country This manual must not be reproduced translated photocopied transmitted or any kind to be duplicated in whole or in part for any reasons and by any electronic or mechanical means whatsoever without the express awritten consent of the CIAAT Co Ltd All the information contained in this document is subject to changed
8. cation Ethernet expansion socket Optional Smart IC encoding expansion socket Optional 04 Thermal print head 05 Ribbon spool fitting position color coded Ribbon ID key socket CIAAT CTC 940 user manual Dust arrester socket Card thickness adjustor Yclaat 1 3 Installation 1 3 1 Ribbon Installing Using the original CIAAT CTC 940 Card Printer Ribbon consumables will optimize your printer s perfor mance and avoid causing damages to it Use of non CIAAT original consumables will void the manufacturer s warranty policy for the printer CIAAT CTC 940 user manual To optimize printing quality please engage in printer cleaning every time when the ribbon is changed a Open the top cover b Place the ribbon ID key into ID key socket c Insert the ribbon as shown Please ensure your ribbon format is corresponded to installed ribbon ID key s label Please make sure your ribbon film is facing top side during installation and also ensure the color of ribbon spool core is matching to the ribbon adapter holder d Close the top cover slowly and press until a click sound is heard 06 Ki CloaT CIAAT CTC 940 user manual 1 3 2 Printer Connecting Power amp USB Power a Connect power cable to power adaptor then plug the power connector to printer s power socket b Plug the power plug to an earthed power socket 1 Please make sure the power plug is connected into a properly
9. contact your nearest CIAAT customer support facility or your local CIAAT CTC 940 card printer distributor To begin install a print driver please insert the CD into your computer and select the printer driver menu A program will start and guide you through the entire configuration and settings process step by step Please refer to printer connecting section for USB connecting procedure in this user guide for more details AA Some version of Microsoft Windows may require the user to have administration rights to install the driver 10 Yclaat 2 2 Print settings Before start using your CIAAT card printer it is very important to double check and or change the default print driver settings Those settings includes in the following list Ribbon types Cardtypes Cardthickness Others CIAAT CTC 940 user manual Please pay attention to the settings in printer driver and contact your local CIAAT distributor or dealer for any advice and assistance needed before attempting any changes Those settings of driver can be accessed from the following instructions From the Start button located bottom left on the Windows task bar select Printers and Faxes Select your CIAAT card printer and then follow by a click on right button of the mouse From the Printer menu select Printing Preference a pup up connyurauon screen 10r WIAA Cara printer appears The main menu tabs include Device Option Printing Area Color T
10. ffle cards is required before loading 2 Ki Glaf CIAAT CTC 940 user manual 4 4 Technical support If you have come across any difficulties in configuring and or operating your CIAAT card printer please read this manual carefully If you are unable to manage solving your problems you can obtain further information or help from your local authorized distributor or reseller For any unresolved technical problems if you don t know your local distributor or reseller You can visit our website www ciaat net for contacting information and send us your questions We will be more than happy to assist you at anytime It is important for you to provide those following information at anytime during your contact for servicing help Your printer model and serial number The configuration and operating system which you are using A detail descriptions of the incidents problems which has occurred A detail descriptions of the steps which you have already taken to solve the incidents problems If you need any additional information or technical help you can obtain those information from our website www ciaat net which offers you the ability to download the latest printer driver firmware user manual and FAQ Frequent Ask Questions to maintaining your CIAAT card printer 22 Yclaat E CIAAT CTC 940 user manual Appendix A Technical Specifications CIAAT CTC 940 Card Printer Color printing module 300dpi print head
11. if there s need to change a new one Printed some small blemishes Printed horizontal white lines Check the ribbon is fitted correctly Check the print head is dirty or damaged Printed vertical white lines TPH may be impaired Contact the distributor or dealer nearest to you for help Check the ribbon to see if is fitted correctly Printed blurred images Check the print head to see if there s need to do the cleaning Check the cleaning roller of dust arrester to see if there s need to change a new one Check the card is compatible or not 20 Yciaat 4 3 2 Releasing from card jams CIAAT CTC 940 user manual Please remove the jammed card by the following instruction displayed on LCM control panel of the printer before continuing the printing job Open the printer cover door Remove the ribbon Follow the instruction on the LCM control panel with three options Auto removal Semi auto removal and Manual removal During semi auto removal and manual removal process please do not put your hands into the card printer You can also perform the following steps to prevent card jams meee leis for manual removal card jams Check the card thickness settings is correctly adjusted from the printer driver option and thickness gauge Check the card thickness is fitted under specified specification in this manual Check the cards are flat in horizontal position Twist clockwise Check the cards are not stuck together and shu
12. ill save you time during installation and use help you to understand more about this printer and its features Should you discover any errors in this guide please do help us by emailing us at info ciaat net Assistant Icons The following assistant icons will show up in this guide to indicate important information to be noticed A Special warning notice D More in depth information notice 02 Yclaat CIAAT CTC 940 user manual Chapterl Getting ready 1 1 Checking box contents CIAAT CTC 940 card printer is supplied with several accessories and please do take time to check it closely The accessories contents list may vary depending from your region location If any of below item is missing please contact your nearest CIAAT customer support facility of your local CIAAT CTC 940 card printer distributor Accessories provide with your CIAAT CTC 940 card printer Card output hopper Weight module Power adaptor Power cord wiser aaar CTC S40 r manual V vr 8 anua user manual Master CD Dust arrester with cleaning roller Cleaning kit 03 Yclaat CIAAT CTC 940 user manual 1 2 Appearance of the printer and key functions Top cover opening button Input card cover Input card feeder 1 00cards Manual releasing card jam screw socket flathead screwdriver Spec label ON OFF hard power switch button USB cable connection socket LCM control panel Power socket Manual card feed input lo
13. installed driver software version You can easily indentify your driver version by accessing from your printer properties menu It is essential to keep your printer driver to be the latest version which always published from official CIAAT web site Checking your driver version can be accessed from the following instructions Ad rmoertiretor i j inwa bme gt ats o J en z WI ETH Ch TELE eer A p SP og Acre ood lates GB os ere Correct 5 Copy ge RI AA CAR Mimp Frai i Zei si wit i Ten ei Pere orl tege piitp jiwwwicigat net Set ART whac Chee oer ve ne mri ron gl ei Sl veges p d 19 Ki CloaT CIAAT CTC 940 user manual 4 3 Troubleshooting 4 3 1 Printing problems Check the printer driver to see if it is truly well installed Nothing in action Check the printer power supply and USB cable Check the ribbon and card Print a demo chart l Check the ribbon Printed a blank card Check value A setting of Printing Area in the driver To define value A as default to retry Check the card to see if it carters to CR 80 specification Check the printer settings Check the interface cable and ribbon Make sue the printer s cleaning roller is clean Check the printing card is clean Check the print head Partial or incorrect printing The card surface may be dirty or work on cleaning via dust arrestor Print head clogged Check the roller of dust arrester to see
14. ools Heating Energy Magnetic Encoding Import Export amp About The most frequent use in print settings are Device Option Color and Tools se ge e ma ow A ch le ee e ad Oren e gt P ege EE We D E 5 Device Option Tab Color Tab Tools Tab Ribbon type Front amp back image Color preference setting Printer position adjuster e Advance option Card type Page order Special function Cleaning tool option Heating energy a a H H Ki CloaT CIAAT CTC 940 user manual Chapter3 Printer maintenance 3 1 General warranty information notice announcement CIAAT CTC 940 card printer is professional designed to provide you along term service duty with minimum regular maintenance required Therefore please do comply with the instructions given in below to ensure your printer unit is covered by warranty condition IT S IMPORTANT TO STAY COVERED BY YOUR WARRANTY All the manufacturer s warranty conditions are subject to strict adherence to the regular routine servicing and maintenance instructions and also printer cleaning cycles Any failure of the following required servicing and maintenance job duties mentioned in this A chapter may void the print head warranty CIAAT CTC 940 card printer accepts no any other liability what so ever where it has been any single failure to perform required servicing and maintenance job duties on the printer It is common to know that the print
15. opened Close the flipper cover door IC Chip Missing Ribbon IC chip is not inserted Install ribbon IC chip into printer s IC chip socket Ribbon Missing Ribbon is not installed Install ribbon with corresponded IC chip into printer Ribbon Mismatch EST ribbon does not match with ribbon IC Check ribbon type and install the corresponded IC chip Ribbon Type Error Unsupported ribbon type Check ribbon s region code with matching printer s region code Hae OLT Failing to searching ribbon Reinstall the ribbon again with correct installation procedure End of ribbon usage Reinstall a new ribbon with IC chip Print Fail Fail to start printing process Check the ribbon to see if it s snapped Card Out Inconsistency between card thickness adjustor and card used Get the setting of adjustor and card used consistent Adsorption force among cards Move cards apart and then arrange them to input hopper for retry Card Jam Jammed during operation Follow the LCM screen for releasing card jam instructions Card Mismatch Different types of cards Use CR 80 standard cards Contact your local service center for professional advice Internal mechanical cam platen error Flipper unable to perform its duty Cam Error Flipper Error Contact your local service center for professional advice Ribbon Error Ribbon s IC chip error Reinsert IC chip again or change a new IC chip if it s required Yolaat CIAAT CTC 940 user manual 4 2 Identify
16. ore start doing TPH cleaning process Try not to make any direct physical contact to TPH with any metal sharp objects or your fingers The TPH and its components must be kept away from any discharge of static electricity i In order to maintain original print out quality it is highly recommended to perform this process every time when a ribbon is changed a Press the top opening button to open cover gently and the TPH is attached to the ribbon door b Please use the sponge stick to clean the TPH DN P L d ARAN NS 7 S LRE jp r Yclaat CIAAT CTC 940 user manual Chapter4 Help Diagnosis 4 1 Warnings Error messages and diagnosis CIAAT CTC 940 card printer is designed to get user involvement down to a minimum level It is advised to gain some familiarity with basic warning messages knowledge during the operation 4 1 1 LCM control panel Basic descriptions The printer is equipped with a LCD display with four buttons to give the access to printer menu and two LED lights to show conditional status All printing status and warning error messages will be displayed in this LCD screen Return to home page Page switch Green Light Normal status Page switch Enter Set Confirm Ycliaat CIAAT CTC 940 user manual 4 1 2 Control panel warning messages PMessages Displayed Description Solutions Cover Open Top cover door is opened Close the top cover door Flipper Cover Open Flipper cover door is
17. protected and earthed electrical source c Switch ON from the ON OFF button to power up the printer then the LCM control panel should light up and display ready message which indicates the printer is under working condition 1 For your own safety please make sure the power cable is always unplugged before attempting any service maintenance work Please make sure the print driver software is fully installed before A connecting the USB cable to your printer device Refer to the print driver installation section of this user guide for more details and follow the instruction carefully 07 Ki CloaT CIAAT CTC 940 user manual 1 3 3 Card Placing Loading Automatic For optimum printing quality please ensure all cards are CR 80 standard with ISO 7810 certified Please do not touch the printable surface and not to use any dusty damaged folded or embossed cards in your printer a Open input card cover b Place the cards into input card feeder with positioned shown in the diagram c Close the input card feed cover Card thickness adjustor Loading Manual queue jump This feature is designed when a single manually queue jump in printing or encoding job is required during fully loaded cards are positioned in input card feeder Weight module is required for manual loading a Insert card manually with location and positioned shown in the diagram b Start printing or encoding command from PC 08 Ki Cloa

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