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User`s Manual - XProtect Smart Client

1. 30 VIEW FULL SCREEN uu ausus a sa sues nean nana 31 COPY SINGLE IMAGES ee nennen nnn nnnm nh naa u usan nanus uasa anas 31 THE BASICS i2050 1550 034 80900 ee ee ee 32 THE LIVE TAB 32 THE PLAYBACK 33 SETUP MODE HARTE 34 THE CAMERA TOOLBAR 34 KEYBOARD SHORT UTS 35 SERVER STATUS AND INTERCONNECTED HARDWARE RETRIEVAL 5 36 THE SYSTEM MONITOR 37 MILESTONE FEDERATED ARCHITECTURE eene e nennen nnnm nn nh nan nnne n nenne nnn 38 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 SURVEILLANCE SYSTEM DIFFERENCES eene e nennen nnne n nnne nnne nnn 38 DEFINING YOUR VIEWS 39 dl 39 POU WOW t 39 Private an
2. 80 POTOPOTO RU 81 ADOULTIOISDOIS iii ons asse Dr 81 Add a hotspot to a VICW cT 81 HoisporsSening Sena M 81 SMART 82 POUL XProt cbomabt 82 View XProtect Smart ICE EE reino 82 Add a Smart Wall setup to a 83 Drag cameras into XProtect Smart Wall setups 11 111111 83 Send content from a view to a Smart Wall 2 2 84 Send video from a Smart Wall to a 84 Change the layout of a Smart Wall monitor c cceeeee eee creeeee ene 85 Remove content from Smart Wall 86 eld 87 PRIS OU CAN OU SEIS m 87 Add carousel A VIEW 8
3. SKI RENE EAE UE 142 143 THE EXPORT WINDOW 143 XProtect format settings oen eec iuam rp cu un cipem emi 144 Media player format 6 5 5 Oc guSa I iUc vCb Ie SUsv EE RUE Uni S 145 TITS S 7 Siac m 146 ABOUT EXPORTING STORYBOARDS 147 EXPORT A VIDEO CLIP AUDIO DATA OR A STILL IMAGE 147 Export items directly from the Export window eese 148 EXON a SION VOU e S 148 FREQUENTLY ASKED QUESTIONS 149 EVENTS AND 5 151 JUN L ESSERE 151 PATS OUT RR 151 Manager taD er MS 151 PIROT ANS i 155 Alarms On MaD S aenn Eaa EEEE EE EEE 155 AE E EAE A IE E A EN A
4. EN 60 m 60 cece 60 62 Frequently asked questions nnmnnn nnmnnn mnnn 62 jl 63 introduci n to Maps cc 63 Map 56100096 accesso ie ween 67 TAE roro loro d 69 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 70 The Map Overview window 71 71 Frequently asked questions 78 THE CAMERA NAVIGATOR 78 ADOUt the camera navigato AR 79 Camera navigator 79 Using the camera
5. 163 ABOUT ACCESS CONTROL ON THE LIVE 163 ABOUT THE ACCESS CONTROL TAB 164 ABOUT THE ACCESS REQUEST NOTIFICATIONS 166 XPROTECT 2 168 LPR ON THE LIVE TAB 168 Add LPR cameras to Views 222 168 AGIUST Bruno M 168 Enable LPR server status on 169 EPR 169 About the LPR event 2 169 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 Abo t filtering LPR events 170 Edit license plate malch IISIS 2 E S 170 Import export license plate match 515 2 2 2 1 1 171 Export LPR events AS a repollo a 172 LPR ON THE ALARM MANAGER TAB 172 Enabl
6. If you do not want the navigation bar you can hide it by selecting Hide toolbar When an imported HTML page contains links we recommend that the links have the target blank attribute example a href otherwebpage htm target blank gt Link lt a gt This makes the links open in separate windows which will help you avoid losing view of the XProtect Smart Client window when a link opens a web page in the same browser as the XProtect Smart Client Add a static image to a view Use static images in views for company logos for including photos of wanted persons and so on In setup mode in the System Overview pane drag the Image link to the required position in the view and select the static image file www milestonesys com 42 Defining your views Milestone XProtect Smart Client User s Manual 2014 When you add an image to a view the proportions of the image are not kept If you want to ensure that the image is displayed without distortion in the Properties pane for images select the Maintain image aspect ratio check box To include floor plans or maps in a view consider the Map feature see Maps on page 63 The Map feature is available when connected to certain surveillance systems see Surveillance system differences on page 38 only Add an overlay button to a view You can activate speakers events output and more through overlay buttons which appear when you move your mouse over individual camer
7. if your time dependent user rights no longer allow you to do something that you have previously been able to do This is because when connected to certain types of surveillance system see Surveillance system differences on page 38 your user rights may vary depending on time of day day of week etc Therefore you may well be able to perform the action again at a later stage Due to surveillance system settings your XProtect Smart Client session will expire within the next Occurs if your current XProtect Smart Client session is about to end When connected to certain types of surveillance system see Surveillance system differences on page 38 your rights to use the XProtect Smart Client may depend on time of day day of week etc When that is the case you will typically see this message a number of minutes or seconds before your session will be closed the exact number of minutes seconds is defined on the surveillance system server No user activity detected recently your XProtect Smart Client session will expire within the next Occurs if you have not used your XProtect Smart Client for a while the exact time is defined on the surveillance system server in which case your XProtect Smart Client session will be closed for security reasons When that is the case this message will typically be presented a number of minutes or seconds before your session will be closed the exact number of minutes seconds is
8. 18 About login 2 20 About login to access control systems 20 EVE moo rc 20 E 21 QUICK GUIDE TO XPROTECT SMART CLIENT 24 THE PLAYBACK SEQUENCE EXPLORER TAB 24 e VIEW O E A AEA A A AO EOE ER E 24 24 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 25 CHANGE TIMELINE 25 COPY PRINT IMAGE 25 Vell M 25 FULL SCREEN Ek 25 GET TO KNOW THE XPROTECT SMART CLIENT 26 USER RIGHTS DETERMINE THE WAY YOU WORK 26 View version and plug in information eese eeee ee eeee eene nennt 26 ABOUT LIVE VIDEO Per 27 MANUAL RECORDING OF 20 ABOUT RECORDED VIDEO 28 ENTERS TUP 30 SELECT
9. EIC 117 VIEW RECORDED VIDEO USING INDEPENDENT 117 INVESTIGATING 65 119 TIME NAVIGATION 119 timeline buttons and controls 119 THe a 120 PAV IAC d te and 121 Date and time 121 Time t 121 121 Playback UN ODN 121 Navigation DUNO f 122 iln 1 E 122 Bookmarks in ihe 02020200202 GUeu Susa M E un ule ns cux 122 RETRIEVE DATA FROM MILESTONE INTERCONNECT ene 122 SEQUENCE EXPLORER NENNEN 123 About the Sequence 2 2 uc icio ioo nent ut aca ueque d aaa ai 123 THe RTT 130 Navigating sequences e 130 P
10. 100 E E IT 102 Alarm S 102 stel ANIC EG ODON EE E 102 Language eee 105 USE AN HTML FOR NAVIGATION 105 VIEWING 109 DIGITAL ZOOM P 109 POU ZOON Pc 109 ZO OU et 109 Frequently asked questions digital zoom 110 AND S602 LENS IMAGES os raid oco a eno eia Fe aaia 111 300 1605 0 E RR 111 NAGS 112 sleep iuc e 114 PUD OUT DOOK I D CREE EE D OL 0 05 IT 114 The Bookmark WIDOOW uececdsausuusueus us endcssxsxuudusucun ceux 114 Add or edit bookmarks _ 2 115 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 MANUALLY ACTIVATE OUTPUT 115 PRIVACY MASKS 116 BOUNDING BOXES
11. 2014 1 Title bar 2 Workspace toolbar see 3 Application toolbar Task buttons on page 16 4 View see Views on 5 View item see Views 6 Tabs on page 15 page 15 on page 15 7 Panes on page 15 8 Application buttons 9 Timeline see The page 16 timeline on page 120 Panes Panes give you access to the majority of the XProtect Smart Client features The panes you see depend on your XProtect Smart Client configuration and on your task Panes can be minimized to save space and to give a better overview of the panes you use Click the Minimize expand icon MI on the title bar of the pane to minimize or expand Tabs The XProtect Smart Client has the following main areas The Live tab on page 32 for viewing live video The Playback tab on page 33 for viewing recorded video he Sequence Explorer tab see Sequence Explorer on page 123 for navigating video sequences and bookmarks Alarm Manager tab page 151 for investigating incidents and alarms he System Monitor tab on page 37 for viewing system information If some of the tabs are unavailable it is because you do not have the rights required to access all the areas Views About views The way in which video is displayed in the XProtect Smart Client is called a view A view can contain video from up to 100 cameras depending on your surveillance system Your XProtect Smart Client can handle an unlimited number of v
12. 2 A window shows if the deletion was successful Click Details to see what went well and what did not See Evidence lock status messages on page 142 for more information Evidence lock settings Headline The headline of the evidence lock Description A description of the evidence lock Adjust the start date and time for the video sequences you want to Evidence lock interval start protect Adjust the end date and time for the video sequences you want to Evidence lock interval end protect Specify for how long you want to keep the evidence protected Depending on you user rights you can have the following options hour s day s week s month s year s indefinite or user defined If you select User defined click the calendar button to select a date and then adjust the time manually Keep evidence lock for When done the date and time for when the evidence lock expires is shown Select camera Click to select more cameras to include in the evidence lock Click to remove one selected camera or all cameras from the Remove Remove All evidence lock www milestonesys com 140 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Evidence lock filters Filter your evidence locks based on the start time of the interval Lock interval they are protected in Available options are today yesterday last 7 days and all Filter your evidence locks based on when they were created Crea
13. 34 82 Add a static image to a view 42 Add an HTML page to a view 41 Add an overlay button to a view 43 Add and remove elements from maps 72 Add content to views 34 40 Add LPR cameras to views 162 Add Matrix content to a view 34 91 Add or edit bookmarks 33 112 Add the camera navigator to a view 34 79 Add edit text on a map 76 Adjust LPR view settings 162 Adjust time 125 183 Index Milestone XProtect Smart Client 2014 Advanced options 99 Alarm 172 Alarm list settings 146 147 Alarm options 99 Alarms 65 128 145 Alarms on maps 149 Application buttons 15 16 32 Application options 52 92 Archiving 172 Aspect Ratio 172 Assign a shortcut number to a view 30 46 Audio 27 32 60 Audio settings 60 62 AVI 172 B Bookmark 172 Bookmarks 111 143 Bookmarks in the timeline 111 119 Bounding boxes 114 C Camera names and colored indicators 52 57 68 92 Camera Navigator 172 Camera navigator settings 79 Camera settings 27 30 34 40 51 52 53 79 81 87 90 92 93 95 Cameras 51 Carousel 172 www milestonesys com User s Manual Carousel settings 87 89 Carousels 27 32 48 49 59 86 Change cameras in views 32 33 34 48 49 Change the appearance of map elements 74 Change the background of a map 72 Change the layout of a Smart Wall monitor 84
14. www milestonesys com 99 Defining your views Milestone XProtect Smart Client 2014 Press shortcut key Use new shortcut in Categories Parameter Joystick options User s Manual Enter the key combination you want to use as a shortcut to a particular action Select to define how you want to apply the shortcut e Global On all of the XProtect Smart Client tabs Playback mode Only on the Playback tab Live mode Only on the Live tab Setup mode Only in setup mode Select a command category and then select one of the associated commands If you want all your views listed to allow you to create keyboard shortcuts for individual views select the Views All category Some commands only work when the keyboard shortcut is used in certain contexts For example a keyboard shortcut with a PTZ related command will only work when using a PTZ camera If relevant specify a parameter for the command or action For example if you want to specify the window and view position for the Copy the selected camera view item parameter enter 2 1 to have the camera copied to the floating window window 2 in the first view position view position 1 Even though joystick control is supported for a large number of PTZ cameras not all PTZ cameras may be joystick controlled When new joystick is detected by the XProtect Smart Client a default pan tilt zoom PTZ configuration for the joystick is added automatically
15. Milestone XProtect Smart Client User s Manual 2014 Failure to connect If your XProtect Smart Client loses connection to the event server the surveillance system server component dealing with alarms the alarm list will notify you of this by switching the color of its top bar from blue to red This is important since you will not be able to receive new alarms long as the connection is broken Loss of connection can for example happen because of network problems contact your surveillance system administrator if the problem persists As soon as the connection is re established the top bar will switch back to blue again Filter alarms There are several ways you can filter the alarm list so it displays just the alarms or events that you are interested in you can click an element on a map to see only alarms associated with that element you can click a predefined filter in the Filter pane or you can define your own custom filters e filter the alarm list s content in the Alarm List toolbar click Filter to open the Filter pane above the alarm list Enter filter criteria on any of the columns you want to filter on For example if you enter a user ID in the ID field the list will only display alarms assigned to that particular user You can combine filters for example for a location on a certain date When you apply a filter the filter section will change background color from blue B to orange To return to
16. WiP Inehcatunn spese Fixed 2 Inthe Status Visualization window click the Color box to launch the Color Selection tool and select a color for the status visualization line then click the Color box again to fill the Color box with the selected color 3 Select a line format from the Line list 4 Select line thickness from the Width list 5 To define how fast the status visualization flashes select a speed from the Indication Speed list 6 In the Properties pane select Status Visualization to enable showing status visualization in live mode Tip The status visualization applies to all maps you do not need to define the status visualization appearance for each individual map Your status visualization settings may take some time to load and display correctly if you connect to a very large surveillance system with many maps On complex systems it can take 30 seconds or longer to correctly update status visualization Map settings In setup mode you can use the Properties pane to adjust a number of settings for individual maps www milestonesys com 67 Defining your views Milestone XProtect Smart Client 2014 Home map Change Background Rename Map Icon size Show name Allow pan amp zoom Auto maximize map On mouse over Use default display settings Status visualization Enable status details support Automatically change map on alarm www milestonesys com User s Manual
17. select the relevant preset in the Preset menu The Smart Wall and Preset menus also appear on the Live and Playback tabs so users can afterwards select different Smart Walls and or presets if required If the Preset menu shows Select Preset after you have made a selection your setting is applied However other users may have changed the preset manually or predefined rules on the surveillance system may have changed it automatically The bottom of the 1 1 2 view provides a wide position ideal for displaying XProtect Smart Wall content The 1x3 view can graphically represent three different Smart Wall setups at the same time Drag cameras into XProtect Smart Wall setups display relevant cameras on your Smart Wall setup drag click and hold down the mouse button the camera from the Live tab in the Cameras pane onto a monitor in your XProtect omart Wall setup If your organization uses the Map feature you can display relevant cameras on your organization s omart Wall setups by dragging the cameras from the map onto the graphical representation of the Smart Wall setup You can also drag cameras from maps in other views such as floating views or views on secondary displays www milestonesys com 83 Defining your views Milestone XProtect Smart Client User s Manual 2014 In the Cameras pane the list of cameras is grouped by server 22 If a server is listed with a red icon 5 it is unavailable in which case you cannot
18. 16 31 33 92 View recorded video from cameras on a map 63 73 View recorded video using independent playback 27 32 33 34 114 View status details 77 View version and plug in information 16 26 View XProtect Smart Wall content 82 Viewing 106 Views 14 15 18 39 59 Views and view groups 46 48 Virtual joystick and PTZ overlay button 53 VMD 176 W Work with views in the XProtect Smart Client Player 155 Working with alarms 150 Working with maps 71 X XProtect Access Control Module 157 XProtect format settings 16 29 106 113 114 118 181 139 144 XProtect 162 www milestonesys com 189 Index About Milestone Systems Founded in 1998 Milestone Systems is the global industry leader in open platform IP video management software The XProtect platform delivers powerful surveillance that is easy to manage reliable and proven in thousands of customer installations around the world With support for the widest choice in network hardware and integration with other systems XProtect provides best in class solutions to video enable organizations managing risks protecting people and assets optimizing processes and reducing costs Milestone software is sold through authorized and certified partners For more information visit www milestonesys com
19. between views Digital Zoom playback on oe page 117 www milestonesys com 34 The basics Milestone XProtect Smart Client User s Manual 2014 Bookmark Take a Print Copy Manual Use digital zoom see About snapshot evidence single recording on page 109 bookmarks on page page images of video page 114 133 132 page page 31 28 Keyboard shortcuts When you work on the Live and Playback tabs a number of simple keyboard shortcuts are available The PLUS SIGN in the following shortcuts does not indicate the key but the combination of pressing two or more keys For example the keyboard shortcut ENTER indicates that you press the slash key and then the ENTER key These shortcuts cannot be used for positions in views containing Matrix content or static images www milestonesys com 35 The basics Milestone XProtect Smart Client User s Manual 2014 ENTER Toggle maximized regular display of the selected position in the view ALT Select a specific view item When using ALT you can navigate to a view item by typing the numbers displayed on the screen When a view item is in focus itis marked with a blue frame If you are using a PTZ on page 181 camera or a hotspot see Hotspots on page 81 this allows you to control cameras with a joystick or to send the view item directly to the hotspot without using the mouse lt camera shortcut Change the camera in the selected view item to the came
20. This removes video from the view item while keeping the monitor s other video content and layout Other users may manually alter the content displayed on the graphical representation of XProtect Smart Wall Predefined rules in the surveillance system may do the same automatically So even though you can manually remove content from the XProtect Smart Wall setup the content may reappear on the Smart Wall later Contact your administrator if Defining your views Milestone XProtect Smart Client User s Manual 2014 you want to prevent certain content from appearing on XProtect Smart Wall controlled video walls Carousels About carousels A carousel is used for displaying video from several cameras one after the other in a single position in a view You can specify which cameras to include in the carousel as well as the interval between camera changes Carousels are displayed with the carousel icon on the toolbar l 360 lens cameras cannot be included in a carousel You can maximize a carousel by double clicking the carousel position When you do this video from cameras included in the carousel is by default displayed in full quality regardless of your image quality selection This default cannot be overridden for carousels Place your mouse over the carousel toolbar to access the carousel buttons that let you copy the current carousel image to your clipboard take a snapshot pause or play the carousel or step forward or ba
21. background by right clicking the map or in the Properties pane The camera navigator This feature is only available for selected surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com www milestonesys com 78 Defining your views Milestone XProtect Smart Client User s Manual 2014 About the camera navigator The camera navigator allows you to see several cameras in relation to each other for example as they are laid out according to a floor plan This can be useful if you would like to follow someone or something from one camera to another for example to follow suspects as they move around a building By setting up your cameras according to their location on a map or floor plan you can navigate from one camera to the next from a single view Camera 1 22 01 2012 11 03 03 m on m T 2 Mowe y On the Live and Playback tabs you can see the video from the current camera in the camera navigator view with thumbnail views of all the nearby cameras sorted according to proximity on the pane on the right When you point to any of the other cameras either in the main view or the pane on the right the camera is shown highlighted in red You can click directly on the camera icons or in the pane on the right to change from one camera to the next You can base your
22. next to LPR camera click the browse button to open the Select LPR Camera dialog box and select another LPR camera 3 Choose the order of LPR events in your lists on the right side of the preview o Newest on top Display the newest LPR events at the top of the list www milestonesys com 168 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 o Newest on bottom Display the newest LPR events at the bottom of the list 4 f you want to display the list of license plates from one camera but want to view video from another select a different camera in the Camera name field Enable LPR server status on maps It is possible to visualize LPR servers on maps and have their current status shown on the maps enable the server status on maps 1 Onthe Live tab click Setup 2 n Views select the relevant map 3 Right click the map and select Toolbox 4 In the toolbox click the Add Plug In Element icon to open the Element Selector window 5 the relevant LPR server and drag it onto the map 6 Onthe map right click the LPR server icon and select Status Details to get live status on the LPR server and the LPR cameras related to the server You can associate the LPR specific map with your Alarms list by adding the map on the Alarm Manager tab LPR tab The LPR tab lets you investigate LPR events from all your LPR cameras The tab includes an LPR event list and an LPR camera preview for p
23. oelect to mute either microphones or speakers muting speakers is only available on the Playback tab select the speaker you want to talk through If the Speakers list displays No speaker hardware your computer does not have the required hardware for playing audio from the surveillance system Typically this occurs because your computer does not have an audio card installed If the list displays No speaker sources no speakers attached to cameras are available If your surveillance system has speakers attached to multiple cameras and you have the necessary rights to access them you can talk through all the speakers simultaneously by selecting speakers from the Speakers list Click and hold down the mouse button for as long as you want to talk The Level Meter indicates the level of your voice If the level is very low you may need to move closer to your microphone or adjust your audio settings in Windows If the Level Meter shows no level at all check that the microphone is connected and correctly set up When you select a camera or view the corresponding microphone and or speaker is also selected by default However if you want audio for a specific camera regardless of the ones you are viewing you can select Lock to selected audio devices Example You need to listen and talk to a crime victim through microphones and speakers attached to camera A but you also urgently need to view cameras X Y and Z some of which are
24. select the view you want to add an access control camera to www milestonesys com 163 XProtect Access Control Module Milestone XProtect Smart Client User s Manual 2014 2 In the System Overview pane click Access Monitor and drag it to the relevant position in the view 3 In the Access Monitor Settings dialog that appears specify the door and camera and the appearance of the view item You can specify how you want to display access control events on the Live tab in the Properties pane Access Monitor Settings Specify the door you want to view and the associated camera If a door has multiple access points and associated cameras you can set up a view for each of the access points Specify which events you want to view You can for example set up view items for different event types one for system events and one for access requests Specify the commands that you want to have available Specify the display order of the event list in the Access Monitor view item Overlay Buttons You can add access control overlay command buttons to a view item from a list of commands configured for the doors or access points Map Integration If you use the map functionality to support your surveillance and access control you can add access control units to a map From the map toolbox select access control units for example a door Since the state of the access control units are always visible a map used in this way is
25. want to send the export to In this way you create the export and make sure it is written directly to an optical media in one go Click to set a privacy mask on the camera This covers the area that you select in a black area of solid color so those parts of the image are not viewable You cannot remove existing privacy masks you can only add new ones XProtect format settings Export in the XProtect format is available when connected to selected surveillance systems see Surveillance system differences on page 38 only Depending on your user rights access to exporting evidence from some or all cameras may be restricted www milestonesys com 144 Exporting evidence Milestone XProtect Smart Client 2014 Include XProtect Smart Client Player Prevent re export Password protect Include digital signature Comments User s Manual Select to include the XProtect Smart Client Player application with the exported data The XProtect format can only be viewed with the XProtect Smart Client Player Select that you do not want to allow the video or audio to be re exported your recipients will not be able to export in any format Select the strength of the encryption you want to apply to the exported data When you click Start Export the system asks you for a password that must contain at least eight characters Select to include a digital signature to your exported database Depending on your surveillance sy
26. Camera Microphone or Speaker field If the system cannot identify a camera for example if you open archived recordings the name will be Unknown and all three types of devices will be added as Unknown devices even if they don t exist with the database file name assigned If there is no device the field contains N A You can also see whether or not the database contains signatures You can verify the database when itis added to the project see the following section If the database you are trying to open is corrupted the wizard can repair it Verify signatures If the exported material you are viewing has a signature assigned to it you can verify this manually 1 Onthe XProtect Smart Client Player toolbar click the Verify Signatures button to open the Manual verification window Here you can see the devices and whether they have been modified tampered with on the recording server and or after the export process A database can be verified partially verified if some of the files have not had signatures attached or not signed 2 Click Verify to start the verification process in which all the files are checked and verified There are two scenarios where digital signatures are excluded during the export process privacy mask has been added no digital signatures for the recording server will be included in the export If the data you are exporting is very close to the current date and time the digital signature f
27. Depending on surveillance system configuration events may be caused by input from external sensors by detected motion by data received from other applications or manually through user input The occurrence of an event could for example be used for making a camera record with a particular frame rate for activating outputs for sending e mails or for a combination thereof FPS Frames Per Second a measure indicating the amount of information contained in video Each frame represents a still image but when frames are displayed in succession the illusion of motion is created The higher the FPS the smoother the motion will appear Note however that a high FPS may also lead to a large file size when video is saved Frame rate A measure indicating the amount of information contained in motion video Typically measured in FPS on page 179 Frames Per G GOP Group Of Pictures individual frames grouped together forming a video motion sequence H H 264 A compression standard for digital video Like MPEG on page 180 the standard uses lossy compression as it stores only the changes between keyframes removing often www milestonesys com User s Manual considerable amounts of redundant information keyframes stored at specified intervals record the entire view of the camera whereas the following frames record only pixels that change Together with a very large degree of compression this
28. Events Click an event on the map see Alarms on page 151 to activate it or right click the event and select Activate Event When left clicking an event the mouse pointer briefly changes to a lightning symbol to indicate that the event is being activated Alarms Click an alarm on the map see Alarms on page 151 to view it or right click the alarm and select Activate Alarm Right click to acknowledge the alarm Output Click an output on the map to activate it or right click the output and select Activate Output When you click an output the mouse pointer briefly changes to a lightning symbol to indicate that the output is being activated Hot zones A hot zone is usually colored so it is easy to recognize Click a hot zone to go to the sub map associated with the hot zone or right click the required hot zone and select Go to Sub map If the hot zone appears with a dotted outline no map is associated with the hot zone On some surveillance systems maps from several different servers may be in a map hierarchy This can mean that when you click a hot zone the sub map is unavailable because its server is unavailable Servers can become unavailable because of scheduled maintenance or network problems Contact your surveillance system administrator if the problem persists A hot zone can point to a map that you do not have access rights to and the XProtect Smart Client will inform you about this Because user rights can be time
29. Onthe Live or Playback tab in a carousel or in a map preview on the camera toolbar click More gt Digital zoom to enable it ABL BN More Tip If you don t want the camera toolbar to pop up when you move your mouse over the view press and hold the CTRL key while moving the mouse A small overview frame the zoom indicator appears in the bottom right corner of the view providing an overview of the full image when you zoom in on an area www milestonesys com 109 Viewing Milestone XProtect Smart Client User s Manual 2014 2 Click and hold down the mouse button inside the image to zoom The area you select is highlighted by a white border When you release the mouse button the zoom will take effect If you want to move to other areas of the image while maintaining your zoom level in the overview frame drag the highlighted area to the required position 4 To adjust the zoom level using the zoom level slider press and hold down the SHIFT key click inside the image and while holding both down move your mouse up or down the zoom level slider 5 Selecting a zoom level of 096 lets you view the full image again Tip If your mouse has a scroll wheel you can also use the scroll wheel to control the zoom level On many mice clicking the scroll wheel or middle mouse button quickly lets you view the full image again Frequently asked questions digital zoom What is the difference between optical and digit
30. Smart Client s minimum system requirements 1 Open Internet Explorer version 6 0 or later and connect to the management server using the URL or IP address of that server 2 On Welcome page click Language and select the language you want to use 3 The XProtect Smart Client setup wizard starts In the wizard follow the installation instructions The wizard suggests an installation path Normally you can use the suggested installation path However if you have previously used add on products this path might not be valid anymore see MIP Plug ins on page 17 Install from a DVD 1 Verify that your computer meets the XProtect Smart Client s minimum system requirements 2 Insert the surveillance system software DVD select the required language and then click Install XProtect Smart Client If you receive a security warning Do you want to run or save this file Do you want to run this software or similar accept this by clicking Run or similar the exact name depends on your browser version 4 The XProtect Smart Client installation wizard starts In the wizard follow the installation instructions MIP Plug ins Your XProtect Smart Client may contain a MIP Plug ins pane The pane is used for handling plug in functionality typically for third party applications which can be controlled through XProtect Smart Client On some surveillance systems you can add more types of content to views in XProtect Smart Cl
31. You can change how the LPR event list displays events you can sort the columns and you can drag them to different positions You can use the filters at the top of the list to filter LPR events see About filtering LPR events on page 170 or use the Search field to search The LPR event list only displays LPR events from the time of your search or filter If you want to see the latest LPR events click the Refresh button To allow for optimum performance the list only displays a maximum of 100 LPR events at a time To browse to the previous next 100 LPR events use the buttons in the top right of the LPR event list z 101 200 gt About filtering LPR events There are several ways you can filter the LPR event list so it displays just the LPR events that you are interested in you can click any of the filters at the top of the list to see only LPR events associated with that filter Any filters you apply are immediately reflected in the list e Period Select one of the available periods to see LPR events within that particular time Country module Clear or select country modules to view only LPR events linked to a license plate from a particular country state or region LPR camera Select one or more of the available LPR cameras to view only LPR events for those cameras License plate match list Select one or more license plate lists to view only LPR events generated by those lists You can combine the filters for examp
32. You can show hide bounding boxes from individual cameras in Display Settings in the camera properties If bounding boxes are displayed on your screen they also appear when you export see XProtect format settings on page 144 video in the XProtect format or print see Print evidence on page 132 still images View recorded video using independent playback You can only use this feature for ordinary single camera positions not for hotspots carousels or Matrix positions 1 Move your mouse across the camera that you want to view recorded video for On the toolbar that appears click the Independent Playback button 2 Drag the timeline see The timeline on page 120 to select the time containing the video that you want to view www milestonesys com 117 Viewing Milestone XProtect Smart Client User s Manual 2014 If you want to view recorded video for the selected time on all the cameras in your view at once on the toolbar click the View recordings from selected time on Playback tab button This displays the Playback tab with all cameras synchronized to the time you have selected www milestonesys com 118 Viewing Milestone XProtect Smart Client User s Manual 2014 Investigating incidents Time navigation The timeline buttons and controls IN af EIL 15 1 Playback date 2 Timeline time 3 Playback time 4 Time selection mode 5 Set start end time 6 Playback speed and playback s
33. a quick way to get a graphical overview of the states of the access control units for the area or building you are monitoring About the Access Control tab Access control related events and state of the doors are displayed on the Access Control tab You can investigate logged events view current door status and perform certain commands To allow for optimum performance the lists only display a maximum of 100 rows at a time To browse to the previous next 100 rows use the arrow buttons in the top right of the list You can change how the list displays data sort columns and drag the columns to different positions You can also use the filters at the top of the list to filter You can only filter and sort on access control systems if your XProtect system integrates with multiple access control systems You can drag the Access Control tab to separate windows while you keep the main window in the background to watch several views simultaneously Lists You can filter sort and review data related to www milestonesys com 164 XProtect Access Control Module Milestone XProtect Smart Client User s Manual 2014 Events Events are logged with a time stamp event type the associated door or access control unit and cardholder name if available When you select an event the preview on the right lets you view the related video sequence for the event The preview camera title bar shows the camera related to the unit that trigg
34. and as a smaller floating window with tabs by clicking the Full screen icon E You can also choose to link the floating window to the main window to synchronize time or to follow the Live or Playback tab Your view setup is stored in the XProtect Smart Client so next time you log in you can reuse it However this only applies to the computer on which you set it up If you want to use multiple windows with the XProtect Smart Client on more than one computer you must configure your multiple window setup on each computer www milestonesys com 88 Defining your views Milestone XProtect Smart Client User s Manual 2014 Primary display Example of a view sent to the Primary display While you are viewing the separate full screen window the main XProtect omart Client window is hidden behind it Secondary display Example of an 8x8 view sent to a Secondary display In this example the main XProtect Smart Client window is available on the left display Floating window Example of a view sent to a Floating window The main XProtect Smart Client window is immediately available behind the floating window www milestonesys com 89 Defining your views Milestone XProtect Smart Client User s Manual 2014 Send a view between displays 1 Inthe Views pane right click the relevant view or in the Cameras pane the camera in the view 2 Click Send View To and then select where you want your view to display Pnmary Disp
35. based you might not be able to access a map that you could previously This can be because you do not have access during certain hours of the day or certain days of the week Contact your surveillance system administrator if in doubt about your user rights Plug ins Plug in elements are available only if used on your surveillance system Examples of plug in elements access control systems fire detection systems etc Interconnected hardware Because interconnected hardware that is part of a Milestone Interconnect system is offline at times you may often see error statuses on the interconnected hardware element on a map www milestonesys com 65 Defining your views Milestone XProtect Smart Client User s Manual 2014 Status visualization otatus visualization is a feature that graphically displays the status of elements added to a map When a map is fully operational and in the normal state no visual status indication is presented The Status Visualization window lets you define the visual appearance of maps status indication Attention needed when an element requires attention but is still working for instance when a server is running out of disk space Note that the device in question is not necessarily included on the map The default display color is yellow Not operational when there is an error on the element for example if a server cannot connect to a microphone or speaker The default display color is orange Al
36. bookmark has been deleted users with sufficient rights can delete bookmarks from the Playback tab s Recording Search see Search using the Recording Search pane on page 134 pane or the Sequence Explorer The bookmarked video no longer exists on the surveillance system The Bookmark window To add details to bookmarks you must first specify this for both the Live and the Playback tab in the Options window under Functions see Functions options on page 96 If you have not specified this you will only be able to create quick bookmarks When you create a detailed bookmark or when you edit a bookmark there are a number of settings you can specify www milestonesys com 114 Viewing Milestone XProtect Smart Client User s Manual 2014 Although the bookmark time and the clip start and end time are specified by the surveillance system administrator you can change these settings To change the time drag the indicators on the timeline see Time navigation on page 119 to the required time The timeline Clip start time The suggested start time of the bookmark clip a certain number of seconds before the bookmark time specified by the surveillance system administrator Bookmark time The time in the video clip that you bookmarked Clip end time The suggested end time of the bookmark clip a certain number of seconds after the bookmark time specified by the surveillance system administrator Headline Lets you spec
37. by default However you can view and navigate recordings from individual cameras independently of the master time if this is enabled in the Options see Functions options on page 96 window You can use independent playback to view recorded video from the Live tab or to view video independently of the master time View recorded video using independent playback You can only use this feature for ordinary single camera positions not for hotspots carousels or Matrix positions www milestonesys com 29 Get to know the XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 1 Move your mouse across the camera that you want to view recorded video for On the toolbar that appears click the Independent Playback button The independent playback timeline appears More w 2 Drag the timeline see The timeline on page 120 to select the time containing the video that you want to view If you want to view recorded video for the selected time on all the cameras in your view at once on the toolbar click the View recordings from selected time on Playback tab button This displays the Playback tab with all cameras synchronized to the time you have selected Enter setup mode To enter setup mode on the XProtect Smart Client toolbar click Setup In setup mode the Setup button and panes such as the Properties see Camera settings on page 53 pane are highlighted in orange in the left
38. by that value You can use the Search field to search for a particular cardholder in the event list and for a unit name in the doors list Unless you select Live Update the list only displays data from the time you searched or filtered If you want to see the latest data click the Refresh button Export an access report Except in live update mode you can export a report of the event list to a PDF file Click the Ssss Dutton The report contains Heport name e Report destination e Alist of the applied filters e Acomment field An option to include snapshots If the event count is very high you will receive a recommendation to refine the search and thereby reduce the number of search results Access Control System Applications Depending on your system you may be able to connect to the access control system applications via Access Control Administration for example to Access Management or Cardholder Management About the access request notifications Your organization may have chosen that only security personnel must open the doors when people want to enter your building If such conditions apply you may for example receive access request notifications when a person wants to enter one or more areas All conditions that trigger an access request notification have to be specified in the video management system The notification displays video related to the access request allowing you to see the person who
39. click to enter setup mode see Enter setup mode on page 30 Export click to export video see XProtect format settings on page 144 Toggle full screen EI click to toggle between full screen see View in full screen on page 31 and a smaller window that you can drag to the size you want Application buttons With the application buttons in the toolbar you can select basic XProtect Smart Client actions e Toggle Theme switch the XProtect Smart Client theme to dark or light e Status access to the Status see Server status and interconnected hardware retrieval jobs on page 36 window e Help access the help system play online video tutorials or view version number and plug in information see View version and plug in information on page 26 e Options configure XProtect Smart Client settings and behavior see Options window on page 92 joysticks keyboard shortcuts and language e Log Out log out see The login process on page 18 of the XProtect Smart Client www milestonesys com 16 The main window Milestone XProtect Smart Client User s Manual 2014 First time use Install XProtect Smart Client You must install XProtect Smart Client on your computer before you can use it You download XProtect Smart Client from the surveillance system server and install it on your computer or install directly from a DVD Install from the management server Before you begin verify that your computer meets the XProtect
40. controls from some cameras may be restricted PTZ features may be limited when connecting to selected surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com 360 lens images If your views include 360 cameras or lenses you can navigate 360 cameras images by clicking either the arrow mouse pointer the virtual joystick or the PTZ navigation buttons that appear inside the image some types of 360 cameras have their own zoom buttons The PTZ middle navigation button lets you quickly move the camera to its default position Zoom in and out using the plus and minus buttons If your mouse has a scroll wheel you can use scroll to zoom in and out click the scroll wheel or middle mouse button to return to the default view The PTZ navigation buttons and the virtual joystick mouse pointer www milestonesys com 111 Viewing Milestone XProtect Smart Client User s Manual 2014 On individual mice the scroll wheel may have been reserved for special purposes in which case zooming may not be possible Refer to your mouse configuration manual You cannot use presets see Select a PTZ preset on page 112 for navigating 360 lens images but you can save a favorite position Define a favorite 360 lens position You can only save positions for 360 lens cameras 1 Navigate to the position in the 360 lens image that you want to s
41. defined on the surveillance system server www milestonesys com 23 First time use Milestone XProtect Smart Client User s Manual 2014 Quick guide to XProtect Smart Client The rye Full screen Playback oa on page 25 Sequence Explorer tab Current view Zoom on on page 24 page 25 Copy print image on page 25 Timeline on page 24 Playback on Change timeline page 25 span page 25 The Playback Sequence Explorer tab The Playback tab search for recorded video from multiple cameras simultaneously The Sequence Explorer tab search for particular sequences and play them one at a time Current view To access the pane with more advanced features click the icon H The selected camera is indicated by a blue border Timeline The upper timeline shows activity for the selected camera indicated by a blue border The lower timeline shows the activity for all the cameras in the view www milestonesys com 24 Quick guide to XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 Gray Norecordings Pink Recordings Red Recordings with motion Playback To play click the Play Forward button LA when you play recordings the play button changes to a pause button You can also Move the playback speed slider to adjust the motion speed Depending on your language settings moving the slider the one side or the other makes the recorded video
42. display of alarm indicators Click the Report button to display relevant reports on the incidents see View alarm reports on page 158 The Alarm Manager tab The Alarm Manager tab is either displayed or hidden depending on the settings defined by your surveillance system setup The alarm preview If alarms or events have video associated with them when you select a particular alarm in the alarm list the alarm preview displays the recorded video from the selected alarm or event If there are many cameras associated with an alarm or if you have selected more than one alarm the preview displays several previews If there is no video associated the alarm preview will be gray You can change the alarm preview s properties in setup mode see Enter setup mode on page 30 www milestonesys com 151 Events and alarms Milestone XProtect Smart Client User s Manual 2014 Alarm preview settings Select to display video from duplicate cameras several times in the alarm preview The alarm preview reflects what is selected in the alarm list Because you can select multiple alarms or events video from the same camera may appear several times in the alarm preview if some of the selected alarms or events relate to the same camera Show duplicate cameras oelect to display video if any from the camera for which the alarm Show event source cameras or event has been set up on the surveillance system server We do not recommend clearing thi
43. displayed as a lamp a door a gate or a switch Changing the event output icon to something more adequate to the actual event output helps end users more quickly get an overview of the actual contents of the map To display status details right click the required element and select Status Details Status details are displayed in a separate floating window The Map Overview window The Map Overview window provides you with an overview of the map hierarchy set up in the XProtect Smart Client To open the Map Overview window right click the map and select Map Overview click the icon on the map title bar A plus sign next to a map indicates that the map could have one or more sub maps attached to it as hot zones Clicking a map in the Map Overview immediately displays the selected map in the view Content in the Map Overview may take some time to load if you are connected to a very large surveillance system with many maps Working with maps If you are connected to a surveillance system that supports Milestone Federated Architecture you can only add maps from the surveillance system server you logged in to Milestone Federated Architecture is a system setup with related but physically separate surveillance systems Such a setup can be relevant for for example chains of shops with many separate but related surveillance systems See the XProtect Comparison Chart on http www milestonesys com for information about which surv
44. displayed in different positions in the view By selecting Lock to selected audio devices you can communicate with the victim on camera A while viewing the other cameras at the same time If your surveillance system contains large numbers of microphones and or speakers the lists from which you select microphones and speakers in the Audio pane can be very long To avoid this you can limit the lists to only contain microphones and speakers relevant to your current view by selecting List only devices from current view Note that in this context current view also includes any views you have open as floating views and on primary and secondary displays see Multiple windows on page 88 61 Defining your views Milestone XProtect Smart Client User s Manual 2014 Talk to an audience IMPORTANT The surveillance system can record incoming audio from microphones attached to cameras even if no video is being recorded However outgoing audio transmitted through speakers attached to cameras is only recorded on some surveillance systems see Surveillance system differences on page 38 There are three ways of talking to audiences through speakers attached to cameras either by using the Audio pane by using overlay buttons or by using speaker functionality on maps Talk through speakers 1 Onthe Live tab in the Audio pane under Speakers select the relevant speakers from the Talk to list See Audio settings on page 60 for specific
45. extend the number of simultaneously connected clients www milestonesys com 22 First time use Milestone XProtect Smart Client User s Manual 2014 New Client available Upgrade is recommended required The new version can be downloaded from Issue A new version of the XProtect Smart Client is available This message is typically accompanied by information about whether an update is recommended or whether it is a requirement for example because important new features will not work in your current XProtect Smart Client version The message will typically also contain information about where to download the new version from What to do Follow the advice given in the message Consult your surveillance system administrator if in doubt Application is not able to start because two or more cameras are using the same name or ID This error message only appears in a very rare scenario where a backed up configuration from one surveillance system is mistakenly used without any modification on another surveillance system This can cause different cameras to fight over the same identity and that can in turn block your XProtect Smart Client s access to the surveillance system If you see such a message you cannot correct the problem Instead contact your surveillance system administrator who will be able to handle the issue Some messages will appear in an orange ribbon above your views You no longer have permission to do this
46. have created two shared groups in the XProtect Smart Client We have called them Group1 and Group2 Each group contains two views called View1 and View2 We have also created an HTML page with buttons allowing users to switch between our four different views as well as between two of the XProtect Smart Client s tabs Live and Playback When viewed in a browser our HTML page looks like this Example of HTML Page Microsoft Internet Explorer View Favortes Heb gt 2 7 Favortes 62 e him Go to Shared Group View amm La UT Go to Shared Group View2 Go to Shared Group2 View Go to Shared Groupe View Show Live Tab ShowPm ssexTab 81 d My Computer HTML page with buttons for navigating between views and tabs We have saved the HTML page locally in this case on the user s C drive When the HTML page is to be used for navigation saving the HTML page locally is necessary because of security features in Internet Explorer When saving the HTML page locally save it at a location to which an unambiguous path can be defined for example in a folder on the user s C drive example C myfolder file htm Saving the HTML page on the user s desktop or in the user s My Documents folder will not work properly due to the way Windows constructs the path to such locations www milestonesys com 106 Defining your
47. information about speaker settings If your surveillance system has speakers attached to multiple cameras and you have the necessary rights you can talk through all the speakers simultaneously by selecting All speakers Alternatively if a position in a view has an overlay button or a map with speaker elements you can click these 2 Click and hold down the Talk button while you talk Keeping the button pressed down when you speak gives you full control over what is actually transmitted through the speakers Frequently asked questions audio Why is the Speakers list not available Some surveillance systems do not support two way audio For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com Can adjust the recording volume of a microphone connected to a camera This feature does not exist in the XProtect Smart Client However you may be able to adjust the recording volume either on the microphone or through the configuration interface of the camera device that has the microphone attached Consult your surveillance system administrator if in doubt Can adjust the output volume of speakers connected to a camera This feature does not exist in the XProtect Smart Client However the Level Meter in the Audio pane gives an indication of the input level which in turn gives an idea of the output level You may be able to adjust the output
48. list 146 The Alarm Manager tab 15 145 The alarm preview 145 The basics 32 The Bookmark window 111 The camera navigator 78 The camera toolbar 32 33 34 www milestonesys com User s Manual The Export window 135 138 142 143 The Live tab 15 27 32 The login process 16 18 The main window 14 The Map Overview window 70 The Playback tab 15 33 The Playback Sequence Explorer tab 24 154 The right click menu 69 The System Monitor tab 15 37 The timeline 15 30 33 37 114 117 126 The timeline buttons and controls 116 117 The toolbox 69 73 The XProtect Smart Client window 14 51 Thumbnail overview navigation 121 Time navigation 29 112 116 Time selection 33 118 119 141 142 Time span 119 Timeline 24 154 Timeline options 96 Transact 176 Troubleshooting 20 21 U URL 176 Use an HTML page for navigation 42 102 Use digital zoom 29 32 35 106 User rights determine the way you work 26 Using the camera navigator 79 188 Index Milestone XProtect Smart Client User s Manual 2014 V XProtect Smart Client Player 154 Verify signatures 139 156 XProtect Smart Wall 49 81 View 172 173 174 176 Z View alarm reports 145 152 Zoom 24 25 154 View edit details of an alarm 150 Zoom and auto maximize 77 View existing evidence locks 134 View full screen
49. move in slow or fast motion e Click 1x for normal speed Use the additional buttons to go to the previous or next image Drag shuttle slider to change the speed while you are playing the recording Let go to pause Change timeline span The label shows you the current timeline span for example 1 hour You can decrease the span to see more details or you can increase it to get more of an overview of the videos you are watching Copy print image You can copy or print the current image from the camera toolbar The toolbar also gives you access to more advanced features Zoom Use the zoom buttons to zoom in on a particular area of an image The zoom indicator in the lower right corner shows which part of the image that you are zoomed in on You can drag the zoom indicator to navigate to other parts of the image Full screen Click to view in full screen mode Press the Esc key to return to normal view To view a camera in full screen double click the camera Double click again to go back to normal view www milestonesys com 25 Quick guide to XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 Get to know the XProtect Smart Client User rights determine the way you work Your user rights are specified centrally by your surveillance system administrator and these determine your ability to use particular XProtect Smart Client features Basically your system administrator can restrict y
50. number of alarms on the vertical axis and the time frame on the horizontal axis www milestonesys com 158 Events and alarms Milestone XProtect Smart Client User s Manual 2014 Filter alarms There are several ways you can filter the alarm list so it displays just the alarms or events that you are interested in you can click an element on a map to see only alarms associated with that element you can click a predefined filter in the Filter pane or you can define your own custom filters e filter the alarm list s content in the Alarm List toolbar click Filter to open the Filter pane above the alarm list Enter filter criteria on any of the columns you want to filter on For example if you enter a user ID in the ID field the list will only display alarms assigned to that particular user You can combine filters for example for a location on a certain date When you apply a filter the filter section will change background color from blue B to orange To return to the unfiltered alarm list click the Clear filter link in the Alarm List toolbar Tip In fields where you type your filtering criteria typing the first few characters of the required name location or similar is often enough Having entered filtering criteria note that the alarm list will not be updated until you move the insertion point to another filter field Tip If your alarm handling views contain map content you can also filter the alarm list by right
51. remove an element right click the unwanted element camera hot zone server event output microphone or speaker and select Remove element Move elements To move an element click and drag it to a new position on the map Rotate elements To change the orientation of an element select it and place your mouse over one of the element s sizing handles When the mouse pointer changes appearance to a curved arrow click and drag the element to rotate it amp 51 Tip If your map has a color that makes it difficult to see the elements on the map try creating text box and fill it with a color that makes it stand out from the map Add the required elements to the map then drag them into the text box View recorded video from cameras on a map You can view recorded video from cameras in a preview window when you move your mouse over a camera icon on the map The status information in playback mode is retrieved from the camera s current live status You can use digital zoom and PTZ controls from the camera preview if the camera supports this In the preview window either click the More button and select digital zoom or use the PTZ www milestonesys com 73 Defining your views Milestone XProtect Smart Client User s Manual 2014 see PTZ images on page 112 controls that appear If you have PTZ presets set up for a particular camera you can activate the preset by selecting the preset in the preview To view a
52. select cameras from that server Send content from a view to a Smart Wall setup Onthe camera toolbar click More gt Send to Smart Wall select the Smart Wall setup select the monitor and then select the position on the monitor Camera Send to Window Send to Smart Wall 2 Di ji tal aom Send video from a Smart Wall to a view Just as you can send video between views in the XProtect Smart Client see Send video between views on page 48 you can also send video from individual monitors in a Smart Wall setup to views in your XProtect Smart Client www milestonesys com 84 Defining your views Milestone XProtect Smart Client User s Manual 2014 e Inthe graphical representation of XProtect Smart Wall right click the relevant monitor select Send View To and then select the destination Primary Display Secondary Display or Floating Window Ma Remove from View Clear View 24 Change View Layout Send View TE Primary Display Secondary Display 1 Hoating Window Change the layout of a Smart Wall monitor There are several ways you can change the content and layout of monitors in XProtect Smart Wall You can send a camera from an existing XProtect Smart Client view private as well as shared to a Smart Wall setup Right click the camera in the view select Send to Smart Wall the Smart Wall setup the monitor and then the relevant position in the view Sen
53. selected in the Authentication field Tommy in the User name field and 5 0 masked by asterisks in the Password field Client exe ServerAddress http ourserver UserName Tommy Password TOmMy5Pa55wOrD AuthenticationType Simple If you use Windows authentication the example is Client exe ServerAddress http ourserver UserName Tommy Password TOmMy5Pa55wOrD AuthenticationType Windows If you use Windows authentication current user the UserName and Password parameters would not be necessary and the example looks like this Client exe ServerAddress http ourserver AuthenticationType WindowsDefault Script Refers to a full path to an scs script a script type targeted at controlling the XProtect Smart Client The following example uses an scs script to login Scripl c Example of scs script for logging in to http ourserver with the current Windows user 5criptbngine lt Login gt lt ServerAddress gt http ourserver lt ServerAddress gt lt AuthenticationType gt WindowsDefault lt AuthenticationType gt lt Login gt lt SCripthngine gt You can use many of the XProtect Smart Client s function calls see View a list of function calls to add further functionality to scs scripts In the following example we have added a line so the scs script from the previous example will also minimize the XProtect Smart Client application
54. size of MPEG files An is similar to a keyframe IPIX A technology that allows creation and viewing of 360 panoramic images JPEG An image compression method also known as JPG or Joint Photographic Experts Group The method is a so called lossy compression meaning that some image detail will be lost during compression Images compressed this way have become generically known as JPGs or JPEGs JPG See JPEG Keyframe Used in the standard for digital video compression such as MPEG on page 180 a keyframe is a single frame stored at specified intervals The keyframe records the entire view of the camera whereas the following frames record only the pixels that change This helps greatly reduce the size of MPEG files A keyframe is similar to an l frame on page 179 www milestonesys com User s Manual MAC Address Media Access Control address a 12 character hexadecimal number uniquely identifying each device on a network Map 1 XProtect Smart Client feature for using maps floor plans photos etc for navigation and status visualization 2 The actual map floor plan photo etc used in a view on page 182 Matrix A product integrated into some surveillance systems which enables the control of live camera views on remote computers for distributed viewing Computers on which you can view Matrix triggered video are known as Matrix recipients see Matrix Recipient on page 180 M
55. slow network connection or if for other reasons you need to limit bandwidth use image quality can be reduced on the server side by selecting Low or Medium When selecting a reduced image quality images from the selected camera are re encoded to a JPEG format on the surveillance system server before being sent to the XProtect Smart Client Re encoding takes place along the following lines Full The default setting providing the full quality of the original video Super high for megapixel Re encoding to an output width of 640 pixels VGA and a JPEG quality level of 2596 High Re encoding to an output width of 320 pixels QVGA and a JPEG quality level of 2596 Medium Re encoding to an output width of 200 pixels and a JPEG quality level of 2596 Low Re encoding to an output width of 160 pixels and a JPEG quality level of 2096 Height will scale according to the width and the aspect ratio of the original video Your image quality selection will apply for live as well as recorded video and for JPEG as well as MPEG For MPEG however only keyframes will be re encoded when viewing live video whereas all frames will be re encoded when viewing recorded video While using a reduced image quality helps limit bandwidth use it will due to the need for re encoding images use additional resources on the surveillance system server Tip You can quickly reduce the bandwidth usage for all cameras in the view by reducing the i
56. tab View recorded video using independent playback on page 117 Print evidence on page 132 Add or edit bookmarks on page 115 Search recorded video on page 134 Take a snapshot on page 133 Create evidence locks on page 137 www milestonesys com 33 View in full screen on page 31 Enter setup mode on page 30 Export a video clip audio data or still image see Export a video clip audio XProtect data ora still image on page 147 About evidence locks on page 137 The camera toolbar on page 34 The timeline on page 120 The basics Milestone XProtect Smart Client User s Manual 2014 Setup mode Create a view on page 44 6 he 7 Exit setup mode see d content Enter setup O mode 40 30 Keyboard shortcuts and overlay buttons on Add a page 59 camera to a view on page 51 The Properties pane see Camera settings on page 53 Create and manage views on page 43 Typical tasks in setup mode Add a map to a view on page 72 Add the camera navigator to a view on page 80 Add Matrix content to a view on page 92 Add a Smart Wall to a view see Add a Smart Wall setup to a view on page 83 Add content to views on page 40 The camera toolbar Smart search More w Change on page 126 erem cameras in views on page 48 Live Stream View recorded jj Send to Window Send video severi
57. that appears when you move your mouse over the image There is no confirmation once you have activated an output Working with alarms From the alarm list you are able to acknowledge alarms edit details of alarms or print reports with information about alarms View and edit details of an alarm Double click on an alarm to open the window for the alarm The window shows a preview of the alarm incident and live video You can manage the alarm in the following way State Lets you change the state of the alarm Typically you would change state from New to In progress and then later to On hold or Closed but if required you can also change state from for example On hold to New Priority Lets you change the priority of the alarm Assigned to Lets you assign the alarm to a user in your organization including yourself if required The person to whom you assign the alarm will then become the owner of the alarm and will be listed in the alarm list s Owner column Comment Write comments and remarks which will be added to the alarm history Comments typically relate to the actions you have taken Examples Suspect detained by Security Suspect handed over to Police False alarm etc Alarm History The alarm history is a summary of how you have handled the alarm Any changes you or your colleagues make to alarm state or priority any reassigning of alarms between users as well as any comments added will automatically be incl
58. the cameras in the evidence lock 2 Useone of the timeline features to go to a specific time or simply click Play Forward Export evidence locks 1 Select the Playback tab 2 In the workspace toolbar click Evidence lock and select View If you want to stay on the Live tab instead of selecting the Playback tab 1 Click the Status button on the application toolbar select Evidence Lock List 2 Select an evidence lock and click Export 3 The Export window opens Define your settings See The Export window on page 143 for more information oee also If export an evidence lock what is included in the export Delete evidence locks When you delete an evidence lock you do not delete the video sequences but do only remove the protection of them If the video sequences are older than the system s default retention time the system informs you about this and you can select to keep the evidence lock to prevent that the video sequences are automatically deleted by the system after the removal of the protection 1 Select the Playback tab 2 In the workspace toolbar click Evidence lock and select View www milestonesys com 139 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 If you want to stay on the Live tab instead of selecting the Playback tab Click the Status button on the application toolbar and select Evidence Lock List 1 Select one or more evidence locks and click Delete
59. the use of all three authentication methods Windows authentication current user you authenticated through your current Windows login and you Authentication do not have to specify any user name or password This is the default authentication method e Windows authentication you are authenticated through your Windows login but you need to enter your Windows user name and password Basic authentication you need to be setup in the surveillance system with a user name and password Only required if the authentication method Windows authentication or Basic authentication is selected If using Windows authentication type your Windows user name If using User name Basic authentication type the user name supplied by your surveillance system administrator The user name is case sensitive there is a difference between typing for example amanda and Amanda Only required if the authentication method Windows authentication or Basic authentication is selected If using Password Windows authentication type your Windows password If using Basic authentication type the password supplied by your surveillance system administrator Available when using Windows authentication or Basic authentication Lets you store your password so you only need to click Connect the next time you log in Remember password Security restrictions may apply If in doubt consult your surveillance system administrator Restores the default
60. time to access a calendar where you can specify a date and time Click Go To to set this time as start time Define a period With the time selector you can define the period in which you want to search for motion Use the mouse to select a backward and a forward time according to the start time that you have chosen About motion threshold The motion threshold allows you to define the smart search sensitivity The higher the threshold you select the more motion you need in the selected areas before the motion is detected by Smart Search The lower the threshold you select the less motion you need in the selected areas before the motion is detected by Smart Search A low threshold does not necessarily give more results A high threshold does not necessarily give less results www milestonesys com 129 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 The timeline The timeline on the Sequence Explorer see The timeline on page 120 lets you navigate through video content Navigating sequences You have several options for navigating the thumbnails Click and drag Click and drag the thumbnail overview to the left backward in time or right forward in time inside the thumbnail overview The sequence slider Drag the sequence slider located below the thumbnail overview to the left backward in time or right forward in time Cancel Tip In the calendar a blue backgr
61. to required benefit from the HTML navigation page Bear in mind that depending on their user rights some users may not have access to certain cameras views features or tabs in their XProtect Smart Client Defining your views Milestone XProtect Smart Client User s Manual 2014 Viewing Digital zoom About digital zoom Digital zoom lets you magnify a portion of a given image so you are able to have a closer look at it Digital zoom is therefore a useful feature for cameras that do not have their own optical zoom capabilities Your use of digital zoom will not affect any recording of the video any recording will still take place in the camera s regular format If you later wish to play back the recordings you can use digital zoom on the Playback tab as well For non PTZ cameras digital zoom is enabled by default If you enable or disable digital zoom on one camera all cameras in your view are affected For PTZ cameras this setting only applies to one camera at a time When you export evidence see XProtect format settings on page 144 you can choose to export the regular images or the digitally zoomed images in AVI or JPEG formats When you export to database format this is unavailable because the recipient can use digital zoom on the exported recordings If you print see Print evidence on page 132 an image on which you have used digital zoom the digitally zoomed area of the image will be printed Use digital zoom 1
62. views on several maps that link to each other through hot zones allowing you to follow movement from a camera on one map to another camera on a sub map just as you would a person moving from one floor to another or outside your building The Sub Maps pane gives you access to the cameras set up on maps that are linked via hot zones on a map When you click from one camera to the next a Back button appears next to the Home button above the camera preview pane This lets you click back through your camera selection or home to your default camera view In the Sub Maps view you can also click Up to a previous map or Home to your default view Camera navigator settings In the Properties see Camera settings on page 53 pane you can specify these settings for the camera navigator www milestonesys com 79 Defining your views Milestone XProtect Smart Client 2014 Home map and camera Maximum camera indicators Camera indicator orientation Maximum preview cameras User s Manual Displays the map and default camera that your camera navigator is based on You can change these settings by clicking the button to open the Select Home Map and Camera window Select the maximum number of cameras that you want to include in your main view Each camera is shown with a camera icon You can display an unlimited number of cameras oelect Relative to selected camera if you want to display the location and orientation of the cameras a
63. volume either on the speakers or through the configuration interface of the camera device that has the speakers attached You can also adjust your audio settings in Windows Consult your surveillance system administrator if in doubt Will other XProtect Smart Client users be able to hear what say through speakers As a rule other XProtect Smart Client users cannot hear what you say However if microphones are located near the speakers you are talking through it may be possible to hear you www milestonesys com 62 Defining your views Milestone XProtect Smart Client User s Manual 2014 Can talk through multiple speakers at the same time Yes if your surveillance system has speakers attached to multiple cameras and you have the necessary rights to access them you can talk through all the speakers at once In the Audio pane in the Speakers list select All speakers then click and hold the Talk button when you talk If you have selected List only devices from current view in the Audio pane you will not see all speakers Will audio from microphones attached to cameras be recorded Incoming audio from microphones attached to cameras is recorded even when no video is being recorded Will what say through speakers be recorded The surveillance system can record incoming audio from microphones even when no video is being recorded However outgoing audio transmitted through speakers can only be recorded played back an
64. your surveillance system administrator has already configured the necessary views for you you may skip parts of this manual After installing and logging in to XProtect Smart Client you can proceed straight to this manual s chapters about viewing live and recorded video Consult your surveillance system administrator if in doubt Information for XProtect Transact users If your organization uses the XProtect Transact add on solution for handling loss prevention through video evidence combined with PoS or ATM transaction data you can view video together with time linked transaction data in the XProtect Smart Client Viewing of such transaction data in XProtect omart Client is not covered in this manual For more information see the separate documentation for XProtect Transact available from http www milestonesys com Information for XProtect LPR users If your organization uses the XProtect LPR solution which provides an intelligent solution for video content analysis of license plates for recognition you can view video together with LPR data in XProtect Smart Client Viewing of such analytics data in XProtect Smart Client is not covered in this manual For more information see the separate documentation for XProtect Analytics available from http www milestonesys com www milestonesys com 12 Target audience for this manual Milestone XProtect Smart Client User s Manual 2014 Minimum system requirements For information about t
65. 4 Specify a path and or media burner for the destination of the export 5 Click the relevant tab to select one or more of the following formats to export to o XProtect format Export in a Milestone XProtect database format with the option of including the XProtect Smart Client Player to let your recipients view exported video data This format can only be viewed in the XProtect Smart Client Player application o Media player format Export in a format that can be played from most computers o Still images Export as a still image file for each frame for the selected period 6 Specify the necessary settings see The Export window on page 143 for the format you have chosen Based on these settings the program estimates the size of the export and displays this in the bar at the bottom of the window 7 Click Start Export to export your evidence www milestonesys com 147 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 If you want to make changes or add more items later click Cancel When asked if you want to remove the selected export items click No This ensures that your list of export items is available in the Export window when you open it again Export items directly from the Export window If you want to export items by adding them directly in the Export window follow these instructions 1 On the Playback tab on the XProtect Smart Client toolbar click Export Export to open th
66. 7 Carousel SC UNG Siac teeta tesa ste een tanta eee nnn nnnnnnnn mnnn nnnnnn nnmnnn nnmnnn 88 VIVE TIPLE WINDOW cc 88 Send a VIEW 90 Frequently asked questions multiple windows eee 2 11 90 C T CDD DELE 91 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 PS OUI eee 91 91 Add Matrix content to a e 92 Manually send video to a Matrix 41 92 OPTIONS WINDOW c 92 E TEE ETE E T 93 Panes OplON rc 96 EE E DE Em 96 urere 98 EXPO 98 6 a S 99 OV STICK
67. Change timeline span 24 25 154 Codec 172 Configure Alarms list 166 168 Copy single images 31 32 35 Copy rename or delete a view or group 45 Copy print image 24 25 154 Copyright trademarks and disclaimer 11 Create a view 34 44 Create a view group 44 Create and manage views 34 43 Create evidence locks 33 133 Current view 24 154 D Date and time navigation 118 Deadzone 172 Define a favorite 360 lens position 109 Define a period 126 Define search 122 124 Defining your views 39 Delete evidence locks 135 Digital zoom 106 Index Milestone XProtect Smart Client 2014 DirectX 172 Disable an alarm 151 Drag cameras into XProtect Smart Wall setups e 82 E Edit and rotate labels on a map 76 Edit evidence locks 134 Edit license plate match lists 163 164 Edit PTZ presets 110 Enable LPR server status on maps 163 Enable LPR specific elements 166 Enter setup mode 16 30 32 33 34 145 147 Event 172 Events 59 150 Events and alarms 145 Evidence lock 133 Evidence lock filters 134 136 Evidence lock settings 134 136 Evidence lock status messages 134 135 136 137 Export a storyboard 141 142 Export a video clip audio XProtect data or a still image 33 141 Export evidence locks 135 Export items directly from the Export window 141 142 Export LPR events as a
68. Displays the map that forms the basis of the particular map view The field is read only but you can change the map by clicking the selection button L to open the Map Setup window Change the map but keep the elements on the map in their relative positions to each other Edit the name of your map The Icon size drop down list lets you select the size of new elements added to the map ranging from Tiny to Very large You can re size icons on the map by pulling the sizing handles in the corners of the icons The Name check box lets you enable disable whether names of elements are displayed when adding new elements Tip If you have added an element to the map and the element name is not displayed on the map right click the required element and select Name If you do not want the element name displayed right click the name and select Delete Text Icon size drop down list lets you select the size of new elements added to the map ranging from Tiny to Very large You can re size icons on the map by pulling the sizing handles in the corners of the icons Select to allow pan and zoom on the map in live mode Select to automatically maximize the map to full screen in Live mode when the XProtect Smart Client has not been used for the number of seconds defined in Timeout The maximum number of timeout seconds is 99999 Select to display a live video preview when you move the mouse over a camera Select to define that the preview window
69. E E A EA 156 Manually activate an 156 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 WORKING WITH 65 ruso 157 View and edit details of an 2 2 11 157 f Tel dare an alari RP EE o o oO 157 Disable an a a a 158 a EAA A E A E 158 Print a report with alarm information 158 bI W GARI mec 158 Fitar al E a E 159 XPROTECT SMART 160 ABOUT THE XPROTECT SMART 160 QUICK GUIDE TO THE XPROTECT SMART CLIENT PLAYER 160 WORK WITH VIEWS IN THE XPROTECT SMART CLIENT PLAYER 161 OPEN DATABASE WIZARD 162 VERIFY SIGNATURES 162 XPROTECT ACCESS CONTROL MODULE 163 ABOUT ACCESS CONTROL
70. However the Joystick options let you customize the setup for all your XProtect Smart Client joysticks www milestonesys com 100 Defining your views Milestone XProtect Smart Client 2014 Select joystick Axis setup Name Axis setup Invert Axis setup Absolute Axis setup Action Axis setup Preview Dead zone setup Pan Tilt Dead zone setup Zoom Button setup Name Button setup Action Button setup Parameter Button setup Preview www milestonesys com User s Manual Select from the list of available joysticks There are three axes X axis horizontal e Y axis vertical e Z axis the depth or zoom level Select to change the default direction the camera moves in when you move the joystick For example select to move a PTZ camera to the left when you move the joystick to the right and move down when you move the joystick towards you Select to use a fixed rather than a relative positioning scheme moving the joystick moves the joystick controlled object based on the object s current position Select the function for an axis Camera PTZ Pan Camera PTZ Tilt Camera PTZ Zoom or No action Test the effect of your selections When you have selected a function for the axis you want to test move the joystick along the required axis to view the effect indicated by a movement of the blue bar opecify the dead zone for the joystick s pan and tilt functions The further you drag the slider t
71. However the delay may become very evident if the camera is a pan tilt zoom PTZ camera and especially if you use a joystick to operate the camera Being able to control the amount of video buffering lets you decide whether you want to prioritize smoothly displayed live video requires buffering and leads to a small delay or instant PTZ and joystick operation requires no buffer but may due to the lack of a buffer lead to a slight jitter in live video To use video buffering select Use default video buffer then select the required buffer from 2 frames to 2 seconds The Apply to All button lets you quickly apply the camera settings Apply to All for the selected camera to all cameras in the view About frame rate effect The effect of the Frame Rate selection can be illustrated as follows JPEG Send all frames Send every 4th frame Send every 20th frame MPEG I frame Send all frames Send all frames Send all frames H 264 MPEG P frame Do not send any frames Do not send any frames Send all frames H 264 Do not send all frames Do not send all frames Example If you set the Frame rate option to Low in your XProtect Smart Client and your system administrator has configured the camera to feed JPEG images at a frame rate of 20 frames per second you will experience an average of 1 frame per second when viewing video from the camera If your system administrator then configures the camera with a feed as low as 4 frames per second yo
72. If required click the Next or Previous to continue the smart search Evidence lock About evidence locks With the evidence lock functionality you can protect video sequences from being deleted for example while an investigation or trial is ongoing This protection also covers audio and other data from devices related to the selected cameras Once an evidence lock is in place the system protects the data from being deleted This means that neither you nor other XProtect Smart Client users can delete the data until a user with sufficient user rights unlocks the evidence With an evidence lock the data is also protected from automatic deletion that would otherwise take place based on the system s default retention time Depending on your user rights defined by your system administrator you may or may not be able to create view edit and delete evidence locks Create evidence locks 1 Select the Playback tab 2 Inthe timeline click the Time Selection Mode or the Set Start End Time button 3 Select the start and end time for the video sequences you want to protect from deletion 4 Select one or more cameras that have video sequences and data from related devices that you want to protect 5 Inthe workspace toolbar click Evidence lock and select Create 6 In the Create Evidence lock window give the evidence lock a headline and optionally add a description www milestonesys com 137 Investigating incidents Milestone XP
73. Milestone Systems XProtect Smart Client 2014 milestone The Open Platform Company Milestone XProtect Smart Client User s Manual 2014 Contents COPYRIGHT TRADEMARKS AND DISCLAIMER 11 TARGET AUDIENCE FOR THIS MANUAL 12 MINIMUM SYSTEM REQUIREMENTS 13 THE MAIN WINDOW Ure sos on sce mia 14 THE XPROTECT SMART CLIENT WINDOW arn 14 m 15 E 15 15 Tast DUTOS 16 16 FIRST TIME 17 INSTALL XPROTECT SMART CLIENT 17 Install from the management server 17 Install from a DVD M 17 THE LOGIN 9 18 2225 a
74. RINT EVIDENCE Ede EU Ede de MEE 132 A SNAP MOT 133 SEARCH RECORDED VIDEO nnmnnn nn 134 Search using the Recording Search 134 Search using the Smart Search 135 EVIDENCE LOCK 2 ceases 2cec sees 0css E A em Dee SEE iO IUE 137 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 sae spec ces reece cscs 137 Greate evidence JOCKS aos eise ea ER 137 VIEW existing evidence 138 138 Play back video with evidence locks 139 Export videncte lOCKS EO 139 Delete evidence nnmnnn mnnn 139 Evidence IOCK uy m 140 Evidence lock TE 141 Evidence lock Status
75. TML page must match the views users see in the XProtect Smart Client For example in order for a button leading to View1 to work a view called View1 must exist in users XProtect Smart Clients If you intend to distribute the HTML page to a group of users the views in which the HTML page will be used should be placed in shared groups Save the HTML page locally on each computer on which it will be used When saving the HTML page locally save it at a location to which an unambiguous path can be defined for example in a folder the user s C drive example myfolder file htm Saving the HTML page on the user s desktop or in the user s My Documents folder will not work properly due to the way Windows constructs the path to such locations Import the HTML page into the XProtect Smart Client views in which it will be used Having imported the HTML page select its position in the view go to the Setup tab s Properties pane and verify that Enable HTML Scripting is selected Test that the navigation controls on the imported HTML page work as intended Enjoy simple and intuitive XProtect Smart Client navigation tailored to meet your organization s needs Troubleshooting If your HTML navigation page does not work as intended consider the following www milestonesys com 108 Have you used the correct syntax in your HTML Have you selected Enable HTML Scripting after importing the HTML page Does the intended audience have the rights
76. Windows authentication you can make the XProtect Smart Client login window open with a pre filled server address and user name fields so users only have to enter a password to log in f using Windows authentication current user you can make the XProtect Smart Client connect to the surveillance system automatically based on the user s current Windows login Some authentication methods are only available if the XProtect Smart Client user logs in to certain Milestone surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com Parameters You can use the following parameters ServerAddress Hefers to the URL of the server to which the XProtect Smart Client connects For XProtect Corporate or XProtect Expert this is the URL of the management server For XProtect Enterprise XProtect Professional XProtect Express or XProtect Essential it is the URL of the image server The following example shows the XProtect Smart Client s login window with http ourserver in the Server address field Client exe ServerAddress http ourserver The XProtect Smart Client s default authentication type is Windows authentication current user Unless you change this using the AuthenticationType parameter described in the following section the login window automatically displays the current Windows user in the User name field UserNam
77. You can either create a new view in an existing group or create a new group for the view To create a view under a shared top level folder you must first create a group within this shared folder A group can contain an unlimited number of views You can also create any number of subgroups if required Create a view group 1 In setup mode in the Views pane select the Private or Shared top level folder you want to add a group to 2 Click Create New Group A new group is created named New Group 3 Select and click the New Group to overwrite the name 4 You can now create views within this group Create a view Not all users may have access to all cameras on the surveillance system and some of the features you include in your shared view may not be supported in earlier versions of the XProtect Smart Client Therefore always make sure that the users you want to share with have the necessary rights and are running the same XProtect Smart Client version as yourself To check your XProtect Smart Client version click in the top right corner of the XProtect Smart Client window 1 In setup mode in the Views pane select the group in which you want to create the view 2 Click the Create New View button www milestonesys com 44 Defining your views Milestone XProtect Smart Client User s Manual 2014 3 Select a layout for your new view You can select layouts for displaying up to 100 10x10 cameras in a single view Avail
78. a positions in views on the Live tab You can add as many buttons as needed 1 In setup mode in the Overlay Buttons pane select and drag the action onto the camera position 2 When you release the mouse the overlay button appears To resize the button drag the handles that appear If you want to change the text of the overlay button double click the text overwrite it and then press ENTER The text scales to the largest possible size on the button In addition to activating speakers events you can also use overlay buttons for activating many camera features such as focus iris auxiliary commands which in previous versions you could only activate through custom keyboard shortcuts Create and manage views Certain user rights are required in order to create views In setup mode you can create groups and views and specify which cameras should be included in each view If a top level folder has a red background it is protected www milestonesys com 43 Defining your views Milestone XProtect Smart Client User s Manual 2014 You can still access any views under the protected top level folder but you cannot create new views or edit existing views under it Your ability to edit views and groups depends on your user rights Basically if you can create the view group you can also edit it Consult your surveillance system administrator if in doubt To create a view you must first have a group to add it to
79. able layouts are grouped according to their aspect ratio height width relationship 4 3 or 16 9 and according to whether they are optimized for regular content or content in portrait mode where the height is greater than the width 4 Enter a name for the view by overwriting the default New View name Copy rename or delete a view or group Important Views can only be copied within the same session you cannot copy views from one XProtect Smart Client to another If you have a view and you want to reuse it you can copy it You can also copy a group of views or a private view to a shared view 1 In setup mode in the navigation pane select the view 2 Click Copy Or press CTRL C 3 Browse to where you want to copy the view select Paste Or press CTRL V Tip Alternatively you can select and drag the view to another folder 4 The copied view is by default named the same as the original followed by 2 To change the name click Rename Or right click and select Rename delete a view select the relevant view and either click Delete Or right click and select Delete www milestonesys com 45 Defining your views Milestone XProtect Smart Client User s Manual 2014 Important Deleting a group will delete all views and any subgroups within the group as well Assign a shortcut number to a view In setup mode you can assign shortcut numbers to views to let users select views using st
80. able when connecting to selected surveillance systems see Surveillance system differences on page 38 Depending on your user rights access to viewing bookmarks from some cameras may be restricted Note that you may be able to view bookmarks even though you may not be able to add them and vice versa 1 Select Bookmarks in the menu 2 Use the search field to search for bookmark headlines or descriptions Matching results are shown instantly in the thumbnail overview 3 Select My bookmarks only if you only want to see bookmarks created by you When you place your mouse over a thumbnail details about the bookmark are displayed in a pop up window To the right of the preview you can see details about the selected bookmark Depending on your user rights you may be able to edit delete print or export the bookmark o To edit a bookmark s time settings headline or description click o To delete a bookmark click El When you delete a bookmark the bookmark is deleted not only from the thumbnail overview but from the entire surveillance system You will be asked to confirm that you really want to delete the selected bookmark Smart Search The smart search feature is only available for selected surveillance systems see Surveillance system differences on page 38 Depending on your user rights the ability to search from some cameras may be restricted www milestonesys com 126 Investigating incidents Milestone XProtect Smar
81. acy masks on page 116 are in use You can specify the camera properties such as quality frame rate etc in the Properties pane see Camera settings on page 53 Repeat for each camera required in the view Tip If you want to add multiple cameras to a view in one go for example all of the cameras from a camera folder under a server simply drag the folder to the view This automatically adds all the folder s cameras in the view from the selected position onwards Make sure a sufficient number of positions are available in the view Tip You can easily change which cameras are included in your view by dragging a different camera to the position www milestonesys com 51 Defining your views Milestone XProtect Smart Client User s Manual 2014 Camera names and colored indicators If configured in setup mode in the Properties pane see Camera settings on page 53 the camera title bar displays the name of the camera When video is displayed from the Playback tab the bar shows the date and time of the displayed video When you select a camera in a view the camera title bar changes color The camera title bar displays Live when live video is displayed Recording if video from the camera in question is being recorded and Stopped if there is no camera feed and live viewing is not possible A camera may stop working for various reasons for example if it has been configured only to be available during certain hours of the da
82. al zoom With optical zoom a camera s lens physically moves to provide the required angle of view without loss of image quality With digital zoom the required portion of an image is enlarged by cropping the image www milestonesys com 110 Viewing Milestone XProtect Smart Client User s Manual 2014 and then resizing it back to the pixel size of the original image a process called interpolation Digital zoom simulates optical zoom but the digitally zoomed portion will have a lower quality than the original image Is digital zoom relevant for PTZ cameras When viewing live video from a pan tilt zoom PTZ camera you can use the PTZ camera s own optical zoom features so digital zoom is not highly relevant for PTZ cameras You can however use the digital zoom feature if for example your user rights do not allow you to use the PTZ camera s own optical zoom features Why can t see any navigation buttons If the camera you are viewing video for is not a PTZ camera you will only be able to zoom in on an area of the image and you will only see the zoom buttons Once you have zoomed in on an area of the image you will have access to the PTZ navigation buttons which let you navigate within this zoomed area PTZ and 360 lens images Use of 360 cameras is not supported by all surveillance systems and some 360 cameras are not supported by the 64 bit version of Microsoft Windows Depending on your user rights access to PTZ
83. all the labels You can edit the name of the devices by selecting the label and then typing in a new shorter name for the device When you rename label you are only changing the label on the map not the name of the camera or element in the system You can also make sure your labels don t overlap by rotating them To rotate a label on a map e Select the label and place your mouse over one of the sizing handles When the mouse pointer changes appearance to a curved arrow click and drag the label to rotate it Another way to save space on a map is to select only to show view zones and PTZ presets on hover see Map settings on page 67 www milestonesys com 76 Defining your views Milestone XProtect Smart Client User s Manual 2014 Add edit text on a You can insert text anywhere on the map for example to inform users of maintenance situations 1 In setup mode right click the map and select Toolbox 2 Inthe toolbox select the text tool In the Font Selection window edit your text settings Font Selectian x Microsoft Serif Tip You can always edit your text settings click the required text box and select the text tool from the toolbox then change the text settings for the selected text box 4 Onthe map click where you want to place the text 5 Type your text Press ENTER on your keyboard to make the text box expand downwards Tip You can use the color fill tool to change the
84. ample all of the cameras from a camera folder under a server simply drag the folder to the view This automatically adds all the folder s cameras in the view from the selected position onwards Make sure a sufficient number of positions are available in the view You can easily change which cameras are included in your view by dragging a different camera to the position www milestonesys com 40 Defining your views Milestone XProtect Smart Client User s Manual 2014 Add an HTML page to a view Use HTML Pages in views for a variety of purposes company web pages Internet map services collection of links e learning pages and so on I 2 Example A company web page inserted view 1 In setup mode in the System Overview pane click and drag the HTML Page item to the view 2 The Open URL window opens 3 In the Open URL window s Open field enter the location of the required HTML page example http www mywebsite com mywebpage htm Of If the HTML page is stored locally on your computer specify its location on your computer example C myfiles mywebpage htm or click Browse to browse for the required HTML page 4 Click OK Once an HTML page is added to a view you can change its properties www milestonesys com 41 Defining your views Milestone XProtect Smart Client User s Manual 2014 1 In setup mode select the imported HTML page in the view In the Properties
85. and then click OK www milestonesys com 80 Defining your views Milestone XProtect Smart Client User s Manual 2014 Hotspots About hotspots A hotspot lets you view magnified and or higher quality video from a selected camera in a dedicated position in a view Hotspots are useful because you can use a low image quality and or frame rate for cameras in the view s regular positions and a high image quality and or frame rate for the hotspot This saves bandwidth on your remote connections There are two types of hotspots e Global hotspots which display the selected camera regardless of whether the camera is in the main window or in a secondary display Local hotspots which only display the selected camera of the local display is a good idea to have a hotspot in one of the view s larger positions for example the large position a 1 7 view A If a position in one of your views contains hotspot When you click a camera in a view the hotspot position updates with that camera s feed e The title bar displays the hotspot icon 5 When you view live or recorded video you double click a hotspot any other camera position in a view to maximize it When you do this the video in the hotspot is displayed in full quality regardless of your image quality selection If you want to make sure that the selected image quality also applies when maximized in Setup mode in the Properties pane select Keep when
86. andard keyboard shortcuts see Keyboard shortcuts on page 35 1 In setup mode in the Views pane select the view you want to assign a shortcut to 2 Inthe Shortcut field specify a shortcut number and then press ENTER The shortcut number appears in parentheses in front of the view s name Repeat as necessary for other views Search for views and cameras With the search function for views and cameras you can search directly for available views and cameras Not only by searching for names but also by searching for description type and keywords You can find an overview of common keywords if you click next to the search field You can see matching results for views and cameras while you type Views and view groups If you have a large or complex hierarchy of view groups the search function does not only ease the navigation It also adds the ability to search across the existing structure How well this goes depends on your organization having worked out a well considered and consistent naming convention for views and cameras The example below shows the benefit of searching instead of navigating through a complex hierarchy when you need to get an overview of related views www milestonesys com 46 Defining your views Milestone XProtect Smart Client User s Manual 2014 as search result Alarm Manager lt m Loos omnem ame You can search for views that contain specific camer
87. anges to your view you must first be in setup mode To swap cameras click the relevant camera title bar and drag it to the relevant position restore the original view click the reload view button on the workspace toolbar Switch cameras views see Change cameras views on 48 Frequently asked questions views Can view video immediately without setting up views Yes Many XProtect Smart Client users can view video in their XProtect Smart Client immediately without the need to set up views first Private views f connected to certain types of surveillance system see Surveillance system differences on page 38 primarily small surveillance systems with few cameras the surveillance system server can automatically generate a single private view with all the system s cameras Such a view is called a default view you have access to a default view you can begin viewing video in your XProtect Smart Client immediately because the default view will automatically be displayed the first time you log in to your XProtect Smart Client www milestonesys com 49 Defining your views Milestone XProtect Smart Client User s Manual 2014 Shared views Shared views may already have been created by the surveillance system administrator or by some of your colleagues If shared views already exist and you have access to them and the cameras they contain you can begin viewing video in your XProtect Smart C
88. ap when you click this button it will not always be the same cameras you see Change the background of a map If you need to update the map but want to keep all the information on it you can just replace the map background if you have the necessary map edit rights This allows you to keep all your cameras and other elements in their relative positions on a new map Select Change map background by right clicking the map or in the Properties pane Remove the map Right click the map in the view and select Remove Map This will remove the entire map including added elements representing cameras microphones speakers etc The map is only removed from the view The image file will still exist on the surveillance system and can thus be used for creating a new map You can also remove a map through the Map Overview www milestonesys com 72 Defining your views Milestone XProtect Smart Client User s Manual 2014 Add and remove elements from maps 1 In setup mode right click the map and select Toolbox 2 Inthe toolbox click the required element icon to open the Element Selector window 3 You can use the filter to quickly find a required element type a search criterion to narrow down the list of displayed elements to fit your search criterion 4 Select the element and drag it onto the map Tip You can use the selector tool from the toolbox to select and move elements on a map or to pan the map Removing elements To
89. arms when an element has an alarm attached to it The default display color is red Disabled status unknown when an element has been disabled on the surveillance server or when it is not possible to obtain status information from a server The default color is purple Ignore status when an element has a status that does not need attention for example if you are already aware of what the issue is The default color is blue The status of a map mirrors the status of all elements on the map Up to four names of affected servers can be listed in the map title bar In cases where an unavailable server causes disabled elements on the map but the server itself is not included on the map the map is displayed in the not operational state even though the map only contains disabled elements If the unavailable server is included on the map the map is simply displayed with the disabled status unknown Status information is also available in the Map Overview Change the appearance of status visualization www milestonesys com 66 Defining your views Milestone XProtect Smart Client User s Manual 2014 1 In setup mode select the map Right click the map and select Status Visualization Attention needed Color Line Width Indication speed Moderate Not operational Color ne Width Indication speed d D TETTE Maderate Ignored status Color ne Indicsticn speed Fixed
90. as information about o name Image capture time o Print time o of the user www milestonesys com 132 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 For bookmarks o the bookmark ID o time details o bookmark headline o bookmark description if available In User s Note you can include a description of the incident Tip If you used digital zoom on the image only the area on which you have zoomed in will be printed Optional If you want to change or verify paper size source and orientation for the printout in the Surveillance Report window click Page Setup to open the Page Setup window When ready click OK to return to the XProtect Smart Client Surveillance Report window If you want to preview the report click Preview 4 Click Print to print the image and associated details Take a snapshot As an alternative to exporting video evidence you can take a quick snapshot of an image if you want to save or share a still image You can take a snapshot from the Live Playback or Sequence Explorer tab or from a carousel hotspot or the camera navigator e To take a snapshot on the camera toolbar of a selected camera click the snapshot icon tal When a snapshot is taken the snapshot icon momentarily turns green You can view your snapshot by browsing to the snapshot file location Snapshot files are saved in the default file location specifi
91. as or view item types For example if you want to see all views that contain PTZ cameras cameras from a certain manufacturer or views that contain these view item types Map Alarm LPR Access Control Matrix HTML Name of camera in view Finally you can search for keywords www milestonesys com 47 Defining your views Alarm Parce Area O an Milestone XProtect Smart Client User s Manual 2014 Views and view groups When you search for cameras in live and playback mode you can view the cameras in a temporary view that is optimized for the amount of cameras you select You can click a single camera to view it in a 1 1 view or you can click the heading of the camera results to view all discovered cameras or the first 25 You can also select cameras manually if you press either CTRL or Shift while clicking one or more cameras Press Enter to view the cameras You cannot create new views based on temporary views You can search for these camera characteristics e Description Capability e PTZ e Audio Input Output e Views containing a specific camera Recording Server name or address shows connected cameras TIP Your system administrator can add free text tags in the camera description field on the surveillance server to make it possible to group cameras and search for these tags An example could be that all outdoor cameras use the tag Outdoor in the descript
92. at can be viewed and or listened to from computers that have a standard media player installed The computer must also have the codec installed that you use for the export www milestonesys com 145 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 Select if you want to export video only audio only or both video Select content and audio Select if you want to export video in AVI format or MKV format Select format You cannot use format XProtect Go A video codec is a particular compression decompression technology used when generating video files Your choice of codec will affect the quality and size of the AVI file The list contains the video codecs available on your PC Codec You can change the codec but we recommend that you keep the default codec settings unless you have a good reason to change these The codec that you use must be similar on the computer that you play the video clip from Select if you want to add the date and time from the surveillance Include timestamps system to the exported images The timestamp will be displayed at the top of the exported video Select to reduce the frame rate for the export every second image ains EME will be included yet still play back in real time Click to open the Video Texts window where you can create pre and post texts for the AVI file These texts will be added to all cameras for the export and displayed as still
93. atrix Recipient Computer on which you can view Matrix triggered video Monitor An individual monitor in XProtect Smart Wall MPEG A group of compression standards and file formats for digital video developed by the Moving Pictures Experts Group MPEG MPEG standards use so called lossy compression as they store only the changes between keyframes removing often considerable amounts of redundant information Keyframes stored at specified intervals record the entire view of the camera whereas the following frames record only pixels that change This helps greatly reduce the size of MPEG files O Glossary of Terms Milestone XProtect Smart Client 2014 Output Data going out of a computer On IP surveillance systems output is frequently used for activating devices such as gates sirens strobe lights and more Overlay button A button appearing as a layer on top of the video when you move your mouse cursor over individual camera positions in views on the Live tab Use overlay buttons to activate speakers events output move PTZ on page 181 cameras start recording clear signals from cameras Pane omall groups of buttons fields and more located in the left side of the XProtect Smart Client window Panes give you access to the majority of the XProtect Smart Client s features Exactly which panes you see depends on your configuration and on your task for example on whether you are viewing live video
94. ave 2 Onthe camera toolbar click More Save 360 Lens Positions to save the position ABL BN More 3 When you want to return to the 360 lens position on the camera toolbar click More Load 360 Lens Positions PTZ images If your views including those in a carousel or a map preview contain pan tilt zoom PTZ camera images you can control the PTZ cameras using the overlay PTZ navigation button In setup mode in the Properties pane you can define whether you want PTZ click mode for the position in the view to be default click to center or virtual joystick Your XProtect Smart Client options see Options window on page 92 define whether your default is virtual joystick or click to center Tip You may be able to use a joystick for controlling your PTZ cameras Joystick control can be customized see Joystick options on page 100 Even though joystick and point and click control is supported for a large number of PTZ cameras not all PTZ cameras may be controlled this way Many PTZ cameras can be controlled simply by pointing and clicking inside the images from the camera If you see a set of cross hairs when placing your mouse pointer over the images from a PTZ camera point and click control is supported for the camera C o For some cameras cross hairs surrounded by a square may be displayed When this is the case you can zoom in on an area by dragging a square around the area in the image you want to magnify Fo
95. ayback speed Move the slider to the left for slow motion and to the right for fast motion Click 1x for normal speed Playback buttons Use the playback buttons to play back recordings www milestonesys com 121 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Previous image Moves to the image just before the one currently viewed Play backward in time Play forward in time Next image Moves to the image just after the one currently viewed When you click either Play backward in time or Play forward time the button turns into a pause button This lets you pause playback without having to move your mouse pointer Im Pause Quickly dragging the Shuttle slider to the left also pauses playback Navigation buttons Use the navigation buttons to navigate through recording sequences First sequence Moves to the first image in the database for the selected camera Previous sequence Moves to the first image in the previous sequence Next sequence Moves to the first image in the following sequence Last sequence Moves to the last image in the database for the selected camera Time span slider Lets you specify the time span of playback in the 4 MEM timeline 20 minutes Time span The time span slider lets you specify the time span of playback independent playback and sequences for example 1 hour 2 hours or up to 4 weeks of your recordings in the timeline Bookmar
96. buttons for navigation You are able to create a wide variety of buttons on the HTML page In this example we will just create two types of buttons Buttons for switching between the XProtect Smart Client s views Required HTML syntax lt input type button value Buttontext onclick SCS Views SelectView Viewstatus Groupname Viewname gt Where Viewstatus indicates whether view is shared or private if the HTML page is be distributed to several users the view must be shared www milestonesys com 105 Defining your views Milestone XProtect Smart Client User s Manual 2014 Example from a real button input type button value Go to Shared Groupl View2 onclick SCS Views SelectView Shared Groupl View2 gt This button would allow users to go to a view called View2 a shared group called Group Buttons for switching between tabs Live and Playback Bear in mind that depending on their user rights some users may not be able to access all tabs Required HTML syntax Live tab input type button value Buttontext onclick SCS Application ShowLive gt Playback tab lt input type button value Buttontext Oncliek SCUS Applicarion showPlayoack 7 gt Tip For advanced users it is possible to create many other types of buttons using the approximately 100 different function calls available for the XProtect Smart Client See Scripting for more information In the following we
97. ce Explorer About the Sequence Explorer The Sequence Explorer tab lets you navigate through thumbnails of recorded video You can easily find relevant video and play it immediately The Sequence Explorer offers two ways of searching in recorded video www milestonesys com 123 Sequence Search oearch in recording sequences on one or more cameras based on motion detection events or bookmarks Smart Search oearch for motion only in selected areas on a single camera Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Sequence Search With Sequence Search you can easily investigate recordings from selected cameras The recorded video is shown in a thumbnail overview from where you can browse recordings and play them instantly in the player window e esee w e J sen suse ce age a SS e 70 The thumbnail overview display content chronologically from left to right with the most recent thumbnails towards the bottom right part of the view B ees Vra Vdeo 5 DirectShow Virtual Video 5 P aec Virtual Video 5 lali Y 4 T d T E a 4 C fut Ca AD The thumbnails can relate an individual selected camera or several selected cameras in a view fact that you can compare the thumbnails side by side while navigating i
98. ckward in the camera sequence You can use digital zoom and PTZ controls from a carousel if the camera supports this When you use the PTZ see PTZ images on page 112 or digital zoom controls that appear the carousel pauses automatically Add a carousel to a view 1 setup mode in the System Overview pane click and drag the Carousel item to the position in the view 2 In the Carousel Setup window on the left click to expand the servers amp and then click to select the camera you want to include in the carousel Click Add Repeat for each camera you want to include in the carousel If a server has a red icon it is unavailable in which case you will not be able to view a list of cameras from that server 3 determine the sequence the cameras appear in the carousel in the Selected cameras list select the camera and move up or down 4 Enter the number of seconds each camera appears in the carousel either with a common default or individually for each camera 5 Click OK to close the Carousel Setup window If you want to adjust your carousel settings click Setup and in the Properties pane on the left click Carousel Setup to open the Carousel Setup window and make the necessary changes to your settings www milestonesys com 87 Defining your views Milestone XProtect Smart Client User s Manual 2014 Carousel settings In the Properties see Camera settings on page 53 pane you can specify the set
99. clicking an element camera server or similar on the map then selecting Show Alarms This will make the alarm list show only alarms from the selected element e sort the alarm list s content in the Alarm list click the amp button at the top of the column www milestonesys com 159 Events and alarms Milestone XProtect Smart Client User s Manual 2014 XProtect Smart Client Player About the XProtect Smart Client Player The XProtect Smart Client Player is a version of the XProtect Smart Client that can be included with exported video data letting the recipient view the exported files without having surveillance software installed An XProtect Smart Client Player is also automatically included in video archives and recording database folders to ensure availability of recordings if the disk with the recordings is removed You can use the XProtect Smart Client Player to view video data and archives and to repair corrupted databases The application has many of the features of the XProtect Smart Client and looks similar Quick guide to the XProtect Smart Client Player The l Full screen Playback Se hater on page 25 quence Explorer tab on page 24 Current view Zoom on page 24 page 25 Copy print image on page 25 Timeline on page 24 Playback on Change timeline page 25 span on page 25 www milestonesys com 160 XProtect Smart Client Play
100. com User s Manual Remove the map 72 Retrieve data from Milestone Interconnect 117 119 5 Scripting 169 SCS 175 search for bookmarks 122 oearch for sequences 122 search for views and cameras 46 search recorded video 33 111 130 Search using the Recording Search pane 111 130 Search using the Smart Search pane 33 130 131 Select a PTZ preset 109 Select a view 30 32 33 Send a view between displays 89 Send cameras from a map to a floating window 71 Send content from a view to Smart Wall setup 83 Send video between views 32 34 48 84 send video from a Smart Wall to a view 84 oequence Explorer 15 29 120 175 oequence Search 120 Server status and interconnected hardware retrieval jobs 16 36 120 Servers 148 oettings 90 187 Index Milestone XProtect Smart Client 2014 Setup mode 34 omart Search 34 123 sound notifications 52 59 opeakers 176 Startup scripting 169 Status visualization 66 68 Still images settings 140 Stop PTZ Patrolling 110 Surveillance system differences 18 20 22 23 26 38 39 43 49 51 52 59 60 62 63 74 81 90 94 95 99 110 111 122 123 139 144 145 Swap cameras 49 T Tabs 14 15 32 Take a snapshot 32 33 35 129 Talk to an audience 62 Target audience for this manual 12 Task buttons 14 16 TCP 176 TCP IP 176 The Alarm
101. d and type a new meaningful name for the preset You can always rename the preset at a later date in the same way 7 Press ENTER 8 Move the preset to the required position in the list using the up and down arrows To delete a preset in the Manage PTZ Presets dialog click Delete Edit PTZ presets Depending on your surveillance system see Surveillance system differences on page 38 you can make changes to existing PTZ presets 1 Inthe view select the PTZ camera with the PTZ preset you want to modify 2 Onthe camera toolbar click PTZ presets 3 Click Manage PTZ presets and in the dialog select the PTZ preset 4 To edit the name of the preset ensure the name of the PTZ preset is highlighted Click the text and overwrite the existing name 5 move the position of the preset in the image preview use the PTZ buttons to navigate to the required position and then click Update preset to save 6 Tochange the order in which the PTZ presets appear on the list use the up or down arrows to move the PTZ presets in the list Stop PTZ Patrolling A PTZ camera can continuously move between a number of presets according to a schedule but you can stop PTZ patrolling www milestonesys com 113 Viewing Milestone XProtect Smart Client User s Manual 2014 Only stop PTZ patrolling when there is an important reason to do so PTZ patrolling schedules are normally carefully planned to meet your organization s surveillance
102. d exported on some surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com Depending on your surveillance system recordings can be used for example to prove that a XProtect omart Client operator gave an audience specific instructions through speakers Do get an indication of my voice level when talk through speakers Yes in the Audio pane the Level Meter indicates the level of your voice If the level is very low you may need to move closer to the microphone If the Level Meter shows no level at all verify that the microphone is connected and correctly set up Maps Introduction to maps The map feature is only available for selected surveillance systems see Surveillance system differences on page 38 A map position does not display live video a map is always a still image With a map you get a physical overview of your surveillance system You can instantly see which cameras are placed where and in what direction they are pointing You can use maps for navigation Maps can be grouped into hierarchies so you can drill down through hot zones from large perspectives to detailed perspectives for example from city level to street level or from building level to room level Maps may contain elements representing cameras microphones and similar technology You can view recorded video from cameras see View reco
103. d shared VIC WS E E 39 Add content tO VICWS 40 Create and manage 43 Search for views and 46 5 48 Change cameras n deu cub CVs Cd vu ER UE 48 1 m 49 Frequently asked questions 49 enlm 51 Add a VIEW Me 51 Camera names and colored 52 Virtual joystick and PTZ overlay button lesse ec ceeeee eren enne nennt 53 SENINGS ertt 53 Keyboard shortcuts and overlay 59 NOMICANONS asc cate 59 Frequently asked questions 1 59 ro
104. d to Window Send Smart Vall Wall I 1 Montar s vw gital www milestonesys com 85 Defining your views Milestone XProtect Smart Client User s Manual 2014 You can quickly display an existing view private or shared from your XProtect Smart Client on a monitor on the XProtect Smart Wall setup by dragging the view from the Views pane directly onto the monitor in the graphical representation of the XProtect Smart Wall In the graphical representation of the XProtect Smart Wall right click the relevant monitor select Change View Layout select the display format 4 3 or 16 9 and then select the view layout Select a different preset for the Smart Wall setup note that this may affect all monitors in the XProtect Smart Wall setup Remove content from Smart Wall setups You can quickly remove video the entire monitor content or individual positions in a view displayed on XProtect Smart Wall monitors for example video containing sensitive information from the XProtect Smart Wall setup Remove the entire content of a monitor In the graphical representation of XProtect Smart Wall right click the monitor and select Clear View This removes all video from the monitor while keeping the monitor s layout Remove video from a view item www milestonesys com 86 In the graphical representation of XProtect Smart Wall right click the view item on the monitor and select Remove from View
105. deo www milestonesys com 28 Get to know the XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 Particular user rights may be required in order to access the Playback tab and depending on your user rights access to browsing video from some cameras may be restricted The Playback tab offers you numerous advanced features for browsing recorded video including the timeline see Time navigation on page 119 smart search which lets you search for motion in selected areas of recordings from a particular camera and two types of sequences browsing either through a simple list with a preview option or through the Sequence Explorer on page 123 s thumbnail view of multiple sequences In addition to the video browsing features the Playback tab also lets you listen to audio when connected to selected Milestone surveillance systems only use hotspots use digital zoom on page 109 navigate 360 lens images see PTZ and 360 lens images on page 111 print images see Print evidence on page 132 and export video evidence see XProtect format settings on page 144 as AVIs movie clips JPEGs still images as well as XProtect format Tip To maximize video from a particular position in a view double click the camera position To return to normal view simply double click the camera position again On the Playback tab all cameras in a view display recordings from the same point in time the master time
106. e Issue You have tried to authorize a user but you do not have the rights to do so What to do Ask your system administrator to check that you have the necessary rights to authorize other users or ask someone else with sufficient rights to authorize the user Failed to connect Check the server address Issue It was not possible to connect to the surveillance system server at the specified server address What to do Verify that you have typed the correct server address Note that the http prefix as well as a port number is required as part of the server address example http 123 123 123 123 80 where 80 indicates the port number Consult your surveillance system administrator if in doubt Failed to connect Check the user name and password Issue It was not possible to log in with the specified user name and or password What to do Verify that you have typed your user name correctly then re type your password to ensure it does not contain errors User names as well as passwords are case sensitive for example there may be a difference between typing Amanda and amanda Failed to connect Maximum number of clients are already connected Issue The maximum number of clients allowed to connect to the surveillance system server simultaneously has been reached What to do Wait for a while before connecting again If access to the surveillance system is urgent contact your surveillance system administrator who may be able to
107. e LPR specilic elements 172 C nngure raram 174 celguillte 175 STARTUP SCRIP ING 175 GLOSSARY OF TERMS kr CULO KESRXUU EUN EE 178 INDE X Cer 183 www milestonesys com Contents Milestone XProtect Smart Client User s Manual 2014 Copyright trademarks and disclaimer Copyright 2015 Milestone Systems A S Trademarks XProtect is a registered trademark of Milestone Systems A S Microsoft and Windows are registered trademarks of Microsoft Corporation App Store is a service mark of Apple Inc Android is a trademark of Google Inc All other trademarks mentioned in this document are trademarks of their respective owners Disclaimer This text is intended for general information purposes only and due care has been taken in its preparation Any risk arising from the use of this information rests with the recipient and nothing herein should be construed as constituting any kind of warranty Milestone Systems A S reserve the right to make adjustments without prior notification All names of people and organizations used in the examples in this text are fictitious Any rese
108. e Refers to a specific user name The following example shows the XProtect Smart Client s login window with http ourserver in the Server address field and Tommy in the User name field Client exe ServerAddress http ourserver UserName Tommy This parameter is relevant only for Windows authentication and Basic authentication You use the AuthenticationType parameter to control which authentication method to use www milestonesys com 175 Scripting Milestone XProtect Smart Client User s Manual 2014 Password Refers to a specific password The following example shows the XProtect Smart Client s login window with http ourserver in the Server address field Tommy in the User name field and TOmMy5Pa55w0rD in the Password field Client exe ServerAddress http ourserver UserName Tommy Password TOmMy5Pa55w0rD This parameter is relevant only for Windows authentication and Basic authentication You use the AuthenticationType parameter to control which authentication method to use AuthenticationType Refers to one of XProtect Smart Client s three possible authentication methods Windows authentication current user called WindowsDefault in startup scripts Windows authentication called Windows in startup scripts or Basic authentication called Simple in the startup scripts The following example shows the XProtect Smart Client login window with http ourserver in the Server address field Basic authentication
109. e map Toolbox icons www milestonesys com 69 Defining your views Milestone XProtect Smart Client User s Manual 2014 m Camera Server Selecting either Camera Server Microphone Speaker Event Interconnected hardware or D Speaker Output opens the Element Selector with a list of cameras servers microphones speakers events or Event output allowing you to place these elements on the map Output gt Interconnected hardware Hot Zone Activates the hot zone drawing tool allowing you to place hot zones on the map Text Opens the text tool allowing you to place editable text boxes on the map Plug in Opens the Element Selector with a list of plug ins if used in your organization allowing you to place a plug in element on the map Color Picker Opens the color selection tool and activates the color picker allowing you to use a color already existing on the map Color Fill Opens the color selection tool allowing you to change the color of texts backgrounds hot zones etc Selector Activates the selector tool allowing you to select elements on the map and pan and zoom the map Map Overview Opens the Map Overview allowing you to navigate between different maps The right click menu By right clicking maps or map elements on the Setup tab you get access to a shortcut menu The right click commands The content of the shortcut menu differs depending on which map elem
110. e Export window with an empty Item list Click Add item to add the items for example cameras that you want to add to the export list Click each export item and then specify its start and end time in the preview pane to the right of the list Repeat for all items in the list In the Export name field enter a name for the export The program automatically creates a name with the current date and time You can change the name opecify a path and or media burner for the destination of the export Click the relevant tab to select a format to export to Specify the necessary settings see The Export window on page 143 for the format you have chosen Based on these settings the program estimates the size of the export and displays this in the bar at the bottom of the window Click Start Export to export your evidence If you want to make changes or add more items later click Cancel When asked if you want to remove the selected export items click No This ensures that your list of export items is available in the Export window when you open it again Export a storyboard If you want to export a number of items that make up a storyboard see About exporting storyboards on page 147 follow these instructions 1 2 On the Playback tab in the timeline click the Time Selection Mode button For each item that you want to export select the start and end time see Time selection on page 121 and then click Export Add to
111. e Views see About views on page 39 The Overview pane The Overview pane displays the cameras microphones speakers HTML images and plug ins assigned to the project e Click Open Database to open the Open Database wizard You can rename and delete devices from a project by clicking Rename or Delete When you delete a device this does not delete the actual database files associated with the device it just removes them from the project Link Audio You can link audio to a device Click Link Audio to Camera to have associated audio automatically selected when you view recorded video for a particular camera www milestonesys com 161 XProtect Smart Client Player Milestone XProtect Smart Client User s Manual 2014 Open Database wizard The Open Database wizard lets you open a database from an archive or previously exported material You can use this wizard to open a database and add it to your project for example if you want to view an archived database or previously exported material The Open Database wizard also repairs corrupted databases automatically To start the Open Database wizard on the XProtect Smart Client toolbar click Setup and in the Overview pane click Open Database WARNING Do not attempt to open a live database or live archive this can damage your system Select the folder containing the relevant files When you select a database the name of the device appears next to the
112. e exported evidence with a password see XProtect format settings on page 144 and to add a signature see XProtect format settings on page 144 to the exported material www milestonesys com 150 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 Events and alarms Alarms About alarms The Alarm and Map features are only available when connected to certain types of surveillance system see Surveillance system differences on page 38 Particular user rights may be required On the surveillance server virtually any kind of incident or technical problem events can be set up to trigger an alarm These can all be viewed from the Alarm Manager tab which provides a central overview of your surveillance system incidents status and possible technical problems The Alarm Manager tab is either displayed or hidden depending on the settings defined by your surveillance system setup You cannot set up alarm triggers in the XProtect Smart Client this is done by the surveillance system administrator as part of the surveillance system configuration The Alarm Manager tab provides a dedicated view for your alarm or event handling The tab itself displays the number of active alarms up to nine more alarms than this are shown with a 9 G The Alarm Manager tab includes an alarm list an alarm preview for previewing video associated with individual alarms or events and if available a map position for geographical
113. e system and come back the System Monitor tab remembers which server is selected in your federated architecture and continues to display system data from this server You can drag the System Monitor tab to an independent window to monitor multiple servers Surveillance system differences Most of the features available in XProtect Smart Client are available in all versions of the XProtect products but some features work differently depending on what XProtect product you connect to If in doubt ask your surveillance system administrator about which type of XProtect surveillance system you connect to For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com In general Milestone recommends that you always use the latest version of the XProtect Smart Client to ensure that you have access to all the new features and functions included in your XProtect surveillance system www milestonesys com 38 The basics Milestone XProtect Smart Client User s Manual 2014 Defining your views Views About views The way in which video is displayed in the XProtect Smart Client is called a view view can contain video from up to 100 cameras depending on your surveillance system Your XProtect Smart Client can handle an unlimited number of views allowing you to switch between video from various groups of cameras Each view s layout can be customized to fit
114. eady made overlay buttons on the Live and or the Playback tab Note that enabling disabling this option on the Playback tab will control whether or not the corresponding button is enabled on the Sequence Explorer tab The bookmark feature is only available if connected to certain surveillance systems see Surveillance system differences on page 38 Depending on your user rights access to adding bookmarks from some cameras may be restricted Note that you may be able to view bookmarks even though you may not be able to add them and vice versa The ability to print from the Live and Playback tab Note that enabling disabling this option on the Playback tab will control whether or not the corresponding button is enabled on the Sequence Explorer tab The ability to show bounding boxes on live video on the Live tab or on recorded video on the Playback tab on all cameras Bounding boxes are used for for example tracking objects The bounding box feature is only available if connected to certain surveillance systems see Surveillance system differences on page 38 and to cameras that support metadata Depending on your user rights access to bounding boxes from some cameras may be restricted The ability to play back recorded video from individual cameras independently on the Playback tab where all cameras in a view otherwise by default display recordings from the same point in time the playback time The ability to add new or edit e
115. ection for this camera for 10 minutes 1 In the Alarm list select the alarm 2 Right click it and select Disable new alarms In the Disable alarms window specify how long you want to disable the alarm Ignore an alarm On a map you can ignore an alarm for an element for a duration of time For example if a camera is being repaired and therefore disconnected you might want to ignore the error showing up on the map during the repair When you ignore an alarm on a map this does not remove the alarm from the alarm list just the map Print a report with alarm information From the alarm list you can print a report with information about the alarm including the alarm history and if available a still image from the time of the alarm right click the alarm in question and select Print You cannot use the print feature if you have selected multiple alarms in the alarm list View alarm reports e Click the Report button to open the Alarm Report window where you can view two graphs representing one of the following predefined reports o Category o State o Priority o Reasons for closing o Site o Response time You can filter the interval of the report so it displays alarms over a period of 24 hours 7 days 30 days 6 months or a year Select the categories states priorities reasons for closing sites or response times to display in each of the two graphs so you can compare these side by side The graphs display the
116. ed Group2 View2 button from the previous example If you click the red zone you will go to View2 in Group2 Importing the HTML page Importing a navigation HTML page into a view is in principle no different from importing any other type of HTML page into a view in the XProtect Smart Client The two important things to remember are The HTML page should be stored locally on the user s PC www milestonesys com 107 Defining your views Milestone XProtect Smart Client User s Manual 2014 You should make sure HTML scripting is enabled on the HTML page when importing it To import the HTML page 1 In setup mode in the System Overview pane drag the HTML Page item to the required position in the required view In the Open URL window specify the HTML page oelect the position in the view and in the Properties pane select Enable HTML scripting Selecting Enable HTML scripting ensures that the scripting required for your buttons or other navigation features to work is automatically inserted in the HTML page Depending on the navigation features you have included on your HTML page you may often want to import the HTML page into several views in order for the navigation to fully work System administrator s check list Surveillance system administrators wanting to create and distribute navigation HTML pages to XProtect Smart Client users do the following 1 Create the required HTML page The navigation controls in the H
117. ed in Application options see Options window on page 92 If the image contains a privacy mask this privacy mask is also applied to the snapshot image www milestonesys com 133 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Search recorded video You can search recorded video using the Sequence Explorer the Recording Search see Search using the Recording Search pane on page 134 pane or Smart Search see Search using the Smart Search pane on page 135 pane On the Playback tab you can use the Recording Search pane to quickly search for recorded sequences or bookmarks for a single selected camera or for all cameras in a view Alternatively you can use the Smart Search pane to search for motion in one or more selected areas of recordings from a particular camera omart search cannot be used for video from 360 lens cameras Depending on your user rights access to smart search may be restricted Search using the Recording Search pane 1 On the Playback tab in the Recording Search pane select either Sequences or Bookmarks For bookmarks select the search criteria you are interested in for example time your bookmarks only or content from the bookmark s Bookmark ID Headline and Description fields oelect whether you want the search to include only the selected camera or all cameras in the view Click Search This will retrieve a list of results The sequence closest to the time
118. ee data for that particular period For example click Today to see only events that took place today or use the custom interval to specify a particular time period If you select Live update the list of events is updated instantly if new events occur that meet the filter criterion The list displays maximum 100 events You cannot search for cardholders when you use live update Select one or more of the available event types directly from the list of event categories and uncategorized events or select between specific access control events oelect one or more of the available sources directly from the list of doors or select between other sources for example access points or controllers from the access control system to view only events for those units Cardholder Select one or more of the available cardholders Doors list www milestonesys com 165 XProtect Access Control Module Milestone XProtect Smart Client User s Manual 2014 Select one or more of the available doors access points and Name uncategorized types or select between other access control units to view only states of those selected Select one or more of the available states directly from the list of State state categories and uncategorized states or select between specific access control states You can combine filters for example for a particular cardholder on a certain date You can also right click any value in a column and you immediately filter data
119. eillance systems support Milestone Federated Architecture www milestonesys com 71 Defining your views Milestone XProtect Smart Client User s Manual 2014 Add a map to a view You can add existing maps or create new ones 1 In setup mode in the System Overview pane drag the Map item to the required position in the view 2 Inthe Map Setup window that appears select either Create new map or Use existing map A triangle next to a map name indicates that the map could have one or more sub maps and all related sub map s with all added elements will automatically be included 3 In the Name field enter a name for the map The name will be displayed in the map position s title bar Tip If you leave the Name field blank and click Browse the Name field will automatically be filled out with the image file name when you select an image file 4 Click Browse to browse for the image file to be used as a map 5 Click Open to select image file 6 Click OK Send cameras from a map to a floating window To view all the cameras a maximum of 25 in one view on a map simultaneously in a floating window 1 the Live tab or the Playback tab select the map that contains the cameras you want to view in a floating window 2 Atthe top of the map title bar click the Send all cameras to floating window icon The floating window displays a maximum of 25 cameras in view If you have more than 25 cameras on a m
120. ely get a white circle around it 1 in the following illustration and you can then click the camera element and not only view video from the camera but also handle the alarm through a menu that appears Tip If white is not an ideal color for signifying alarms on your maps you can change this color Now say the camera which has an alarm associated with it is located on a street level map but you are viewing a city level map How will you then notice the alarm No problem thanks to hot zones www milestonesys com 155 Events and alarms Milestone XProtect Smart Client User s Manual 2014 graphical representations linking different map hierarchy levels together If an alarm is detected on the street level map the hot zone on the city level map will then turn white 2 in the following illustration indicating that there is an alarm on a lower level map even if there are map levels in between To return to an alarm list mode where you can see alarms from more than just the one element click the required server priority or state in the alarm list Events An event is a predefined incident on the surveillance system that can be set up to trigger an alarm Events are either predefined system incidents or user specified events for example analytics events generic events or user specified Events are not necessarily linked to an alarm but they can be Typically events are activated automatically and in the background for e
121. em server you can include Matrix content in your XProtect omart Client views When a particular event occurs or another user wants to share video with you live video will automatically appear in your Matrix views Viewing Matrix content The event or the camera used in the Matrix setup depends entirely on the Matrix configuration on the surveillance system server or on what other users want to share with you You cannot control this in XProtect Smart Client However you can add Matrix content to as many positions in the view as required so you can watch live video from several Matrix triggered sources at the same time A Matrix position is displayed with a Matrix icon on the toolbar EH vou can maximize a Matrix by double clicking it A view can contain several Matrix positions This lets you watch live video from several Matrix triggered sources at the same time If your view contains several Matrix positions the positions are always ranked one of the positions will be the primary Matrix position another the secondary and so on When the first Matrix triggered live video stream is received it is automatically presented in the primary Matrix position When the next Matrix triggered video stream is received a first in first out principle applies the previously received video stream is transferred to your view s secondary Matrix position and the newest video stream is presented in your primary Matrix position and so on The Matrix positi
122. ence lock and select View If you want to stay on the Live tab instead of selecting the Playback tab Click the Status button on the application toolbar and select Evidence Lock List 1 Select an evidence lock and click Details A window with the same options as when you create a new evidence lock opens See Evidence lock settings on page 140 for more information 2 Depending on your user rights you can make the interval of the evidence lock longer or shorter keep the evidence locked for a longer or shorter period and add or remove cameras 3 When done click Update www milestonesys com 138 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 4 A window shows if the update was successful Click Details to see what went well and what did not See Evidence lock status messages on page 142 for more information Play back video with evidence locks You can always play back video on the Playback tab regardless if the video is protected or not If you want to play back video sequences that are included in a specific evidence lock do the following 1 Select the Playback tab 2 In the workspace toolbar click Evidence lock and select View If you want to stay on the Live tab instead of selecting the Playback tab Click the Status button on the application toolbar and select Evidence Lock List 1 Select an evidence lock and click Play back A new window opens and you can see a view with all
123. ent you right click Different features are available from shortcut menus when maps are viewed in setup mode Remove Lets you remove the selected element or Center Map Here Centers the map around the clicked position Zoom In e Zoom Out www milestonesys com 70 Defining your views Milestone XProtect Smart Client User s Manual 2014 Zoom to Standard Size Zooms the map to the standard size it was set up with Home Lets you quickly jump to your home map Back Lets you quickly return to the previous map Forward Lets you quickly go to map you have viewed earlier in this session Froma PTZ camera preset Go to Preset preset Lets you direct the camera to an predefined preset From a camera Live Preview Lets you see a live preview from the selected camera From a camera View Zone Lets you toggle on and off a fixed camera s view zone that shows the camera s angle of view The shortcut menu that appears when you right click the map also displays other features such as Home Map Setup Toolbox Map Overview Element Selector Font Selection Color Selection and Status Visualization Shortcut menus for individual elements see How elements interact with maps on page 64 may have other content In addition to the common right click menu items the right click menus of events and output also feature Select Icon Type which lets you select whether the event icon or output should be
124. eo audio received from cameras is not necessarily saved Saving of video and audio in is in many cases started only when there is a reason to do so for example when motion is detected when a particular event occurs or when a specific period of time begins Recording is then stopped after a specified amount of time when motion is no longer detected when another event occurs or similar The term recording originates from the analog world where video audio was not taped until the record button was pressed S SCS File extension scs for a script type targeted at controlling XProtect Smart Client Sequence Explorer Glossary of Terms Milestone XProtect Smart Client 2014 The Sequence Explorer lists thumbnail images representing recorded sequences from an individual camera or all cameras in a view The fact that you can compare the thumbnail images side by side while navigating in time simply by dragging the thumbnail view enables you to very quickly assess large numbers of sequences and identify the most relevant sequence which you can then immediately play back Speakers In the context of XProtect Smart Client Loudspeakers attached to a camera that allows XProtect Smart Client users to talk to audiences at the physical location of a camera T TCP Transmission Control Protocol a protocol i e standard used for sending data packets across networks TCP is often combined with another protocol IP Inte
125. equests access a separate notification pops up with a list of related information next to the camera feed You can trigger access control commands such as locking and unlocking of doors The Access Control tab provides a dedicated view of all your access control events and a view of the current door states You can easily search events and review any related footage The filter option lets you view events from a particular time door or cardholder You can create a report of the events for exporting The door view includes a list of the doors and their current state When you select a door all the associated cameras show live video on the right hand side of the screen together with detailed information About access control on the Live tab On the Live tab you can view video of access control events from the cameras associated with access control sources displayed as a list of events on the right of the video When you click any of the events in the list the live video automatically pauses and changes to independent playback of the event To go back to viewing live video either click the event again or click the Independent playback icon on the camera toolbar If the system and the event hold cardholder information you can click the search icon next to the cardholder name on a selected event to jump to the Access Control tab and view all events associated with this person Add Access Monitors to Views 1 Onthe Live tab in setup mode
126. er Milestone XProtect Smart Client User s Manual 2014 Work with views in the XProtect Smart Client Player You create and manage views by clicking Setup on the XProtect Smart Client Player toolbar The Project pane A project in XProtect Smart Client Player is a collection of files that are created when video is exported in database format from XProtect Smart Client e Click Setup to make changes to a view or your application settings and save these to your project Your user settings including information about your views are stored as part of a project Passwords You can assign passwords to a project for example so only people with permission can view a video You can also assign passwords to devices when you export them To avoid having to keep track of several database passwords you can assign a single password to the overall project If you do not assign an overall password and you have databases with passwords added to your project you will be asked to enter a password for each database when you open the project If you assign a password to a project you cannot delete it However you can change the password or create a new identical project in the Project pane Click New Project and then click Open Database to start the Open Database wizard and add the relevant devices The Views pane In the Views pane you can add create edit or delete views For more information on what you can do with views se
127. er of cameras you need to view and on their resolution and frame rate Normal means that no matter how many cores your computer has it will only use one core per camera position Auto is the default setting Auto means means that the computer Maximum decoding threads uses as many threads per camera position as it has cores However the maximum number of threads is eight and the number of threads actually used may be lower depending on which codec compression decompression technology is used Advanced users can manually select the number of threads used with a maximum of eight The number you select represents a maximum the number of threads actually used may be lower depending on the codec compression decompression technology This setting affects all camera positions in all views in live as well as playback mode You cannot specify the setting for individual camera positions or views Because this setting may not be equally ideal for all of your camera positions and views we recommend that you monitor the effects and if required re adjust the setting to achieve the optimum balance between performance improvement and memory use www milestonesys com 103 Defining your views Milestone XProtect Smart Client 2014 Deinterlacing Time zone www milestonesys com User s Manual Interlacing determines how an image is refreshed on a screen The image is refreshed by first scanning the odd lines in the image then scan
128. ered the event If you have multiple cameras associated with a door they all appear in the preview otandard playback options are available from the toolbar Related cardholder information appears below the video preview together with details about the selected event Click to view live video or play back recorded video in a floating window Doors Lists the doors access points and other access control units in each access control system and their current state When you select a door the associated camera shows live video on the right hand side of the screen together with detailed information If you have multiple cameras associated with a door they all appear in the preview Standard independent playback options are available from the toolbar Action buttons allow you to perform certain commands related to that door for example lock unlock door Available commands depend on your system configuration Information related to the selected door appears below the live video preview Click to view live video or play back recorded video in a floating window Filtering and Searching There are several ways you can filter the event or door status lists so it displays the data that you are interested in Click any of the filters at the top of the list to see only data associated with that filter Any filters you apply are immediately reflected in the list Events list Time Event Source Select one of the available time periods to s
129. ested time for example the time when recording of the sequence in question was triggered on the surveillance system You can still click a placeholder thumbnail to view video it will take you to the first available recording after the point in time represented by the placeholder thumbnail www milestonesys com 131 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Print evidence You can print single still images or whole views from recorded video in several ways When you print the image is automatically included in a surveillance report in which you can include notes about the recorded incident Milestone XProtect Smart Surveiksnce Report XProtect Smart Client Surveillance Report Sorvedance Report Camera name ua capro nme Repon pmt mme User User s note You can also print information about alarms on page 151 if your organization uses the alarm handling features Print a surveillance report 1 Select the relevant camera view or bookmark that you want to print as part of a surveillance report 2 Browse to the relevant time or sequence Move your mouse over the image and in the menu that appears on the camera s toolbar click the Print icon If you want to print a bookmark on the Sequence Explorer tab in the preview toolbar for the bookmark click the Print icon EI The Surveillance Report appears displaying a preview of the image as well
130. estone XProtect Smart Client User s Manual 2014 Inthe Views pane expand Smart Walls expand the required Smart Wall folder then select the relevant monitor User rights may in some cases prevent one or more cameras from being displayed on video walls or in your XProtect Smart Client Note If your organization uses XProtect Smart Wall your XProtect Smart Client views may contain positions in the view with graphical representations of your video walls Such positions have a number of advantages such as the ability quickly to display important video on your organization s video walls by dragging entire XProtect Smart Client views or single cameras from maps directly onto the graphical representations of Smart Wall setups Add a Smart Wall setup to a view 1 In setup mode select a new or existing view Wide layouts are especially suitable for displaying XProtect Smart Wall content 2 Inthe System Overview pane drag the Smart Wall link to the relevant position in the view 3 The position in the view now contains a graphical representation of the XProtect Smart Wall setup If your organization has more than one Smart Wall setup select the relevant Smart Wall setup from the Smart Wall menu that appears at the top of the graphical representation If the relevant Smart Wall setup has several presets predefined settings determining which cameras are displayed as well as how content is structured on each monitor on the video wall
131. ever an older version of the XProtect Smart Client is not compatible with the latest server version for example XProtect Smart Client 5 5 is not compatible with XProtect Enterprise 8 0 www milestonesys com 26 Get to know the XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 About live video Particular user rights may be required in order to access the Live tab To view live video in the XProtect Smart Client the surveillance system s recording server must be running Depending on your user rights access to viewing live video from some cameras may be restricted me ie BAT PAINT 17 o Vey o Mare Unay UM 000 DWU ws mend n au 22 ire tah A fram f PaAamMmarac Example Live tab dis playing video trom tour cameras The Live tab see The Live tab on page 32 offers you numerous features including audio on page 60 carousels on page 87 hotspots on page 81 Matrix camera shortcut menus pan tilt zoom PTZ see PTZ and 360 lens images on page 111 control digital zoom events activation output activation quick playback and more Even though you can see live video from a camera on the Live tab the video stream from the camera is not necessarily being recorded Video is normally recorded as defined by the surveillance system server Typically recording takes place according to a schedule
132. export list This adds each item to the list of exports without opening the Export window Repeat until you have added all items that you need for your storyboard On the XProtect Smart Client toolbar click Export Export to open the Export window All selected items are displayed in the Item list ready for export Click Add item to add additional items Click Delete All to clear the list In the Export name field enter a name for the export The program automatically creates a name with the current date and time You can change the name opecify a path and or media burner for the destination of the export www milestonesys com 148 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 6 Click the relevant tab to select a format to export to 7 Specify the necessary settings see The Export window on page 143 for the format you have chosen Based on these settings the program estimates the size of the export and displays this in the bar at the bottom of the window 8 Click Start Export to export your evidence If you want to make changes or add more items later click Cancel When asked if you want to remove the selected export items click No This ensures that your list of export items is available in the Export window when you open it again Frequently asked questions exporting Can export audio too When exporting in the media player and XProtect formats you can if your surveillance
133. export settings assigned to your profile If selected you will automatically be logged in to the XProtect Smart Client with your credentials from your last log in when you log in to Windows If using Windows authentication you must select Auto login Remember password for the auto login feature to be available Security restrictions may apply If in doubt consult your surveillance system administrator www milestonesys com 19 First time use Milestone XProtect Smart Client User s Manual 2014 About login authorization When you log into the XProtect Smart Client you may be asked for additional authorization of your login You need your supervisor system administrator or someone else who has the rights to authorize you to enter their credentials along with yours in the login form After that you are good to go If you do not know who can authorize you ask your supervisor or system administrator XProtect Smart Client 2014 MILESTONE word About login to access control systems When you log into XProtect Smart Client you may be asked for additional logins to the access control systems if they are configured to do so Your login controls the parts of an access control integration for example doors that you can manage and operate If you do not know your login credentials for an access control system ask your system administrator The system remembers your login credentials so you only need to fill out your credent
134. f video can of course also be started by other events and or by time schedules Glossary of Terms Milestone XProtect Smart Client 2014 Index 3 360 Lens 172 360 lens images 108 A About access control integration 157 About access control on the Live tab 157 About alarms 145 About audio 60 About bookmarks 35 95 111 About Bounding Box Providers 57 59 About carousels 86 91 About digital zoom 106 About evidence locks 33 133 About exporting storyboards 138 141 142 About filtering LPR events 163 164 About frame rate effect 54 58 About hotspots 80 91 About live video 27 About login authorization 18 19 21 About login to access control systems 20 About Matrix 90 About motion threshold 126 About recorded video 28 33 About the Access Control tab 158 About the access request notifications 160 www milestonesys com User s Manual About the camera navigator 78 About the Login window 18 About the LPR event list 163 About the Sequence Explorer 111 120 131 About the XProtect Smart Client Player 154 About views 39 155 About XProtect Smart Wall 81 Access control options 99 Acknowledge an alarm 151 Add a camera to a view 34 40 49 51 Add a carousel to a view 86 Add a hot zone to a 73 Add a hotspot to a view 80 Add a map to a view 34 71 79 Add a Smart Wall setup to a view
135. for example every morning from 10 00 to 11 30 and or whenever the surveillance system detects special events for example motion generated by a person entering a room a sensor registering that a window is being opened or manually activating an event in your XProtect Smart Client Typically you view recorded video on the Playback tab but you can also view it on the Live tab see View recorded video using independent playback on page 117 If title bars have been enabled in the camera properties see Camera settings on page 53 setup mode the title bar above the camera s image displays Recording if video is being recorded Tip To maximize video from a particular view item double click the camera position To return to normal view double click the camera position again You may notice that sometimes the camera Is recording for short periods only This is because the surveillance system server may have been configured to only record the video stream from a camera when there is motion when a door is open or similar which can lead to many short periods of recordings You can therefore still select Start Recording for Minutes even though the video stream from a camera is already being recorded this way you can make sure that the video stream from the camera will be recorded without interruption for the specified number of minutes www milestonesys com 27 Get to know the XProtect Smart Client Milestone XProtect Smart Client U
136. for outgoing audio The Timeline time is indicated by a blue vertical line You can switch between a simple and an advanced timeline by toggling the Simple Advanced Timeline button in the bottom right corner If you select the simple timeline you only see the shuttle slider the time span slider the Play Backward and Play Forward buttons and the Next Image and Previous Image buttons The first time you open the XProtect Smart Client Player it opens in simple timeline mode On the timeline to the far right click the small question mark for a legend of color codes No recordings Recordings Recordings with motion Bookmark 20 minutes The timeline and Milestone Interconnect If the selected camera is part of a Milestone Interconnect setup and it is an interconnected device the timeline for the selected camera displays the retrieval data Retrievals that have taken place are displayed as recordings On the timeline shading lets you quickly identify which periods contain recordings and which periods you need to request a retrieval see Retrieve data from Milestone Interconnect on page 122 for e Dark gray indicates that there are no recordings for the time A dark checkerboard pattern indicates that no recordings have been requested and therefore it is unknown whether there are recordings e Red shading indicates that there is a recording www milestonesys com 120 Investigating incidents Milestone XProtect S
137. g i TLL EEE 1118 11 IER TEF 1 IB LLLI zi 2 z z 3 i a E n p e 8 4 a T11T Example of inverted selection Tip As an alternative to clicking Invert press the SHIFT key while clicking dragging to select an area 4 Click Save to save your search area settings Tip If you want to experiment with further changes to the search area you can return to your saved search area settings by clicking Load 5 Inthe Sensitivity list select the search sensitivity and in the Interval list select the image interval If you select All images all images will be analyzed If you select e g 10 seconds only one image per ten seconds of recordings will be analyzed Selecting a long interval will greatly reduce the search time However with a long interval the search may not find motion sequences that are shorter than the specified interval 6 Click the Next to move forward in time or Previous to move back in time to search through sequences with motion detected in the selected areas www milestonesys com 136 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 When a sequence with motion inside the selected area s is found it is displayed with the motion highlighted Tip The Playback tab s timeline displays the corresponding time information 7
138. hat make up the storyboard see Export a storyboard on page 148 you can work from the Playback tab in time selection mode Here you can use the Export Add to export list function to store multiple sequences in a list without opening the Export window When you have built the entire list you can then export the collection of sequences the storyboard in one go You can also export items directly from the Export window on page 148 Export a video clip audio XProtect data or a still image 1 Onthe Playback tab in the timeline click the Time Selection Mode button to select the start and end time see Time selection on page 121 of the sequence you want to export If you want to export a storyboard on page 148 you can select multiple sequences that you set individual start and end time on If you want to export items directly from the Export window see Export items directly from the Export window on page 148 you can skip time selection mode 2 Onthe XProtect Smart Client toolbar click Export Export to open the Export window If you want to add additional items to the one you have selected and they contain relevant video data you can include these in the export by using the Add item button to select them You can also change your selection in the Export window 3 In the Export name field enter a name for the export The system automatically creates a name with the current date and time You can change the name
139. he Functions options let you specify the functions for example playback on the Live tab that you want to display on a particular XProtect Smart Client tab The Mode column displays where the pane is available the Function column displays the name of the function and the Setting column lets you specify whether or not you want the pane to be available If available the Follow Server column lets you specify that you want your XProtect Smart Client to follow the server s recommended settings Certain settings are server controlled in which case configuration on the server decides whether or not you can override the settings Functions www milestonesys com 96 Defining your views Milestone XProtect Smart Client 2014 Live Camera playback Live Overlay buttons Live amp Playback Bookmark overlay button amp view position toolbar Live amp Playback Print Live amp Playback Bounding boxes Playback Independent playback Setup Edit overlay buttons Setup Edit video buffering www milestonesys com User s Manual The ability to play back recorded video from individual cameras on the Live tab The ability to view and use overlay buttons on the Live tab for activating speakers events output moving PTZ cameras clearing indicators from cameras etc Select whether you want to add quick or detailed bookmarks see About bookmarks on page 114 from the view position toolbar or through r
140. he minimum system requirements to the various components of your system to the Milestone website http www milestonesys com SystemRequirements To see which DirectX version you have installed e Click Start select Run and type dxdiag When you click OK the DirectX Diagnostic Tool window opens The version information is displayed near the bottom of its System tab Should the server require a DirectX update the latest versions of DirectX are available from http www microsoft com downloads http www microsoft com downloads www milestonesys com 13 Minimum system requirements Milestone XProtect Smart Client User s Manual 2014 The main window The XProtect Smart Client provides you with access to surveillance systems The XProtect Smart Client must be installed locally on your computer In the XProtect Smart Client window on page 14 you view live video on the Live tab of the XProtect Smart Client and recorded video on the Playback tab When you select the Live tab your XProtect Smart Client connects to the surveillance system server and displays live video from cameras in the selected view If your computer has more than one physical display attached you can send individual views to separate windows see Multiple windows on page 88 letting you watch more than one view at a time The XProtect Smart Client window www milestonesys com 14 The main window Milestone XProtect Smart Client User s Manual
141. he system on the Live tab see LPR on the Live tab on page 168 View and investigate particular LPR events on the LPR tab see LPR tab on page 169 and export LPR events as a report View and investigate particular LPR alarms on the Alarm Manager tab see LPR on the Alarm Manager tab on page 172 LPR on the Live tab On the Live tab you can view live video from your LPR cameras You can view video from several LPR cameras in a view at the same time On the right side of the view item the LPR events appear whenever there is a match In setup mode you can change the settings that define how the list of license plate numbers displays When you click a license plate in the LPR event list the live video automatically pauses and changes to independent playback To go back to viewing live video either click the license plate again or click the Independent playback icon on the camera toolbar Add LPR cameras to views 1 Live tab in Setup mode select the view you want to add an LPR camera to 2 In the System overview pane click LPR and drag it to the relevant view item In the Select LPR Camera dialog box expand the required server to view list of available LPR cameras from that server You can specify how you want to display LPR camera events on the Live tab in the Properties pane see Adjust LPR view settings on page 168 Adjust LPR view settings 1 Onthe Live tab click Setup 2 n Properties
142. he title bar when displayed on the Live tab The indicator changes state every time a new image is received from the camera an effect which makes it easy to see that video is live Often it is evident from the video itself that it is live but the video indicator can be advantageous at times when not much is happening in the camera s area of view Show bounding box layer Displays bounding boxes on individual cameras Open the Bounding Box Providers see About Bounding Box Providers on page 59 dialog box to specify the metadata devices to provide data to the camera 57 Defining your views Milestone XProtect Smart Client User s Manual 2014 This part of the Properties pane may not be visible To view it go to the Options window s see Options window on page 92 Functions tab and ensure that Setup gt Edit video buffering is set to Available If you require very smooth display of live video without any jitter it is possible to build up a video buffer If possible avoid using video buffering Video buffering can significantly increase memory usage for each camera displayed in a view you do need to use video buffering keep the buffering level as low as possible When live video is stored in a buffer it will display smoothly without Video buffering any jitter but the building up of the buffer will lead to a small delay in the display of live video Such a delay is often not a problem for the person viewing the video
143. helps greatly reduce the size of video in the H 264 format The very large degree of compression in H 264 however can use considerable resources on the devices involved in the data communication For example the computer running XProtect omart Client should be able to use considerable resources on decompressing H 264 video when it receives it from the surveillance system Hexadecimal A numeral system with a base of 16 meaning that it uses 16 distinct symbols Here used for defining color nuances in the map view s color tool Host A computer connected to a TCP IP network A host has its own IP address but may depending on network configuration furthermore have a name host name in order to make it easily identifiable Host Name A name by which a particular computer on a network is identified Host names are often easier to remember than IP addresses Hotspot A particular position for viewing magnified and or high quality camera images in XProtect omart Client views see View on page 182 I O Short for Input Output Glossary of Terms Milestone XProtect Smart Client 2014 Short name for intraframe Used in the MPEG on page 180 standard for digital video compression an l frame is a single frame stored at specified intervals The I frame records the entire view of the camera whereas the following frames P frames record only the pixels that change This helps greatly reduce the
144. hoose to enforce a visual left to right interface if needed www milestonesys com 92 Defining your views Milestone XProtect Smart Client User s Manual 2014 Open the Options window by clicking the Options button in the application toolbar Application options Application options let you customize the general behavior and look of your XProtect Smart Client If available the Follow Server column lets you specify that you want your XProtect Smart Client to follow the server s recommended settings Certain settings are server controlled in which case configuration on the server decides whether you can override the settings www milestonesys com 93 Defining your views Milestone XProtect Smart Client 2014 Application maximization Camera error messages Server error messages Default for video indicator Default for camera title bar Show current time in title bar Show in empty view positions View grid spacer www milestonesys com User s Manual Select how the XProtect Smart Client reacts when you maximize it by clicking the Maximize Restore button in the application toolbar If you select Maximize to full screen the XProtect Smart Client will cover any Windows task bar on your screen when maximized Maximization is not the same as full screen viewing see View in full screen on page 31 Select how the XProtect Smart Client displays camera related message texts These can be displayed as an overlay on t
145. ials the first time you log in or if the login has failed Log in and out 1 Open the XProtect Smart Client www milestonesys com 20 First time use Milestone XProtect Smart Client User s Manual 2014 2 Asplash screen appears for a few seconds while the XProtect Smart Client loads and then the XProtect Smart Client login dialog appears XProtect Smart Client 2014 MILES TOME 3 Specify your login information and click Connect If a problem occurs during login you may receive an error message see Troubleshooting on page 21 4 f you have logged in before you can restore the views you last used Depending on configuration the XProtect Smart Client may ask you if you want to restore the view s you last used Your options are o view If you select this the view you last used in the XProtect Smart Client s main window is restored o Detached views Only available when connecting to selected Milestone surveillance systems see Surveillance system differences on page 38 and if you used views in detached windows see Multiple windows on page 88 in your last login Select this if you want to restore the views you last used in detached windows 5 After a short wait the XProtect Smart Client window opens 6 Tolog out of the XProtect Smart Client simply click the Log Out button in the XProtect Smart Client title bar If you encounter a second dialog during login you need additional l
146. ient This may be the case if your organization uses add on products for increasing the capabilities of its surveillance system www milestonesys com 17 First time use Milestone XProtect Smart Client User s Manual 2014 The login process About the Login window The first time you log in you need to determine whether any views exist Views determine how video is displayed and are required in order to be able to use the XProtect Smart Client One or more views may already have been created for you or you may need to create views yourself Read more about views including how to determine if views have already been created for you in Views on page 15 Your user settings including views are stored centrally on the surveillance system This means that your login can be used on any computer that has a XProtect Smart Client installed and that you can restore views from your last log in If you encounter a second dialog during login you need additional login authorization see About login authorization on page 20 to get access to the XProtect Smart Client Log in settings www milestonesys com 18 First time use Milestone XProtect Smart Client User s Manual 2014 Computer Select the computer running the surveillance system server There are three methods of authentication the process that verifies that you are who you claim to be Not all surveillance systems see Surveillance system differences on page 38 support
147. iews allowing you to switch between video from various groups of cameras Each view s layout can be customized to fit its content To help you maintain an overview all views are placed in folders called groups A group can contain any number of views and if required subgroups Views can be private or shared with other users see Private and shared views on page 39 www milestonesys com 15 The main window Milestone XProtect Smart Client User s Manual 2014 In addition to video views can display web pages and still images for example mugshots For some surveillance systems views can even display data from other applications such as receipts from a cash register alongside video Your user settings including information about your views are stored centrally on the surveillance system server so you can use your views private as well as shared on any computer that has a XProtect Smart Client installed provided you log in with your own user name and password IN rntart mart ant d cen A 2 IANA IANI it h V I an tram fr r ff aArant ramarac la Ov VION rrotect virent ais playing view with Video tour alirerent cameras a 2 2 VIEW Y Example XI Task buttons These are on the XProtect Smart Client toolbar and depend on which tab you are on for example Setup is not available on all tabs Examples of task buttons Setup
148. ified time interval Unless you have selected to view all sequences you can expand the timespan backward or forward by using the buttons in the left and right side of the thumbnail overview Go to earliest sequences Go to latest sequences Expand time interval to show earlier sequences ty Expand time interval to show later sequences End of database No more sequences available All Define search 1 Sequence Explorer tab select Sequence Search 2 Inthe Select camera menu find the camera that you want to view sequences for You can add up to 100 cameras in a sequence search www milestonesys com 125 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 o Use the search field to search for a camera name or description or o Navigate to the camera in the list 3 Click the camera to add it to the view Search for sequences 1 Select Sequences in the menu 2 Use the slicing functionality to display thumbnails for specific intervals of time For example one thumbnail for every 30 seconds You can also specify your own intervals with Custom slicing interval If you have continuous recordings or recordings of long duration it is especially useful to use slicing to divide the thumbnails into shorter sequences 3 Watch the list of thumbnails update The list is now ready for you to view the selected sequences Search for bookmarks The bookmark feature is only avail
149. ify a headline containing a maximum of 50 characters Description Lets you specify a description Add or edit bookmarks 1 Select the required camera in the view 2 Click the bookmark icon If you have specified that you can add details in the Options see Functions options on page 96 window the Bookmark window appears where you can add a detailed description of the incident The length of a bookmark clip is determined on the surveillance system server but you can change this by dragging the timeline indicators Tip Do not worry if it takes you a while to enter the details for your bookmark the XProtect omart Client remembers your bookmarks until you click Save unless it takes several days to create the bookmark and the video no longer exists on the surveillance system 3 Click OK Manually activate output If external output has been defined on your surveillance system for example switching on lights or sounding a siren this can be activated from the Live tab Note that depending on your user rights access to activating output may be restricted There are two ways of manually activating output either by using the Output pane or by clicking the overlay button if this is available if an overlay button is available it appears when you move your mouse over the view Live tab in the Output pane select the required output and then click Activate The list of selectable output is grouped by server 2 in
150. images before Pre slides and or after Post slides the video Video texts Important When you perform an export in MKV format if you have not used privacy masking in video recorded in H 264 JPEG or MPEG 4 formats no transcoding takes place on recorded video in the export the recorded video is kept in the original quality In contrast if you have used privacy masking or have recorded video using any other codec for example MxPEG or MPEG 4 short header mode recorded video is transcoded into JPEG in the export Still images settings If you want to export single video frames you can export these as still images Select if you want to add the date and time from the surveillance Include timestamps system to the exported images The timestamp will be displayed at the top of the exported video www milestonesys com 146 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 About exporting storyboards The storyboard function helps you paste together video sequences from one camera or from multiple cameras into one cohesive flow You can use the sequence of events the storyboard as proof of evidence in internal investigations or the court of law You can skip all sequences that are not relevant and avoid wasting time looking through long sequences of video that you do not need Also you avoid wasting storage space on stored sequences that do not contain relevant video When you select the video sequences t
151. ion field In that case all cameras of this type can easily be found Send video between views You can send video from a selected camera position to another single camera position in a view including any views you may have in floating windows or on secondary displays This feature is not available for hotspots on page 81 carousels on page 87 or Matrix on page 91 positions Onthe camera toolbar click More gt Send Camera select the destination view and then select the position in the view where you want the video for that camera to display If some of the camera positions are not selectable they might be unavailable or used for hotspots carousels or Matrix content You can also send video content to separate windows see Multiple windows on page 88 or displays Change cameras in views You can temporarily change the cameras that are displayed a view However this feature is for provisionally switching cameras it does not permanently change the view To restore your original www milestonesys com 48 Defining your views Milestone XProtect Smart Client User s Manual 2014 view click the reload view button on the workspace toolbar If you want to permanently change the content of a view see Add a camera to a view on page 40 you must be in setup mode You cannot change cameras if the view contains a hotspot see Hotspots on page 81 carousel see Carousels on page 87 or Matrix on page 91 con
152. is requesting access The name of the door that should open is shown as a headline indicating for example Access Request Front door The door state for example open closed or forced open also appears If you have multiple cameras associated with a door they appear below each other Click to view video ina floating window www milestonesys com 166 XProtect Access Control Module Milestone XProtect Smart Client User s Manual 2014 Access request notifications are temporary When you close an access request notification the access request is no longer present in your system If you close XProtect Smart Client while an access request notification is shown the access request is not restored when you restart Access requests stack up on each other in the access request notification window so that you can handle all incoming access request notifications from the same notification window You can also drag the notification to the other side of the screen If needed you can minimize the access request notification window to allow the functionality to continue in the background The minimized notification window blinks to indicate that you have new notifications Access Request Notification Functionality Access request notifications allow you to speak and listen to the person who wants to enter if a speaker and or microphone is attached to the relevant camera that shows the access request notification i listen to what
153. isplayed on the map with any PTZ presets defined for the camera on the surveillance system The presets are illustrated as colored angles that radiate from the PTZ camera icon Each angle represents a particular preset Note that the angles are very likely to need adjustment to match the camera s preset angles To adjust an angle simply drag it to a suitable size and position has more than 25 presets no angles are initially displayed since the angles would be too small to be useful In such cases you can add required angles individually by dragging the presets from the required camera from the Element Selector window onto the map To go to one of a PTZ camera s presets simply click the preset on the map This works in the floating preview window on the map itself as well as in hotspot positions see Hotspots on page 81 Alternatively right click the camera select PTZ Presets then select the required preset Microphones Place your mouse over a microphone press and hold the left mouse button to listen to incoming audio from a microphone or right click the microphone and select Listen to Microphone You cannot use microphones in map views in playback mode www milestonesys com 64 Defining your views Milestone XProtect Smart Client User s Manual 2014 Speakers Place your mouse over a speaker press and hold the left mouse button to talk through the speaker You cannot use speakers in map views in playback mode
154. its content To help you maintain an overview all views are placed in folders called groups A group can contain any number of views and if required subgroups Views can be private or shared with other users see Private and shared views on page 39 In addition to video views can display web pages and still images for example mugshots For some surveillance systems views can even display data from other applications such as receipts from a cash register alongside video Your user settings including information about your views are stored centrally on the surveillance system server so you can use your views private as well as shared on any computer that has a XProtect Smart Client installed provided you log in with your own user name and password bn ne Ona ace ub EAE Lee gt OVD rotect Smart Client displaying view with video from four different cameras 2x2 view Example XProtect Si Private and shared views Views can be private or shared e Private views only be accessed by the user who created them Shared views allow many XProtect Smart Client users to share the same views This is possible because all views are stored on the surveillance system server Depending on your type of surveillance system see Surveillance system differences on page 38 shared views can be shared by all XProtect Smart Client users
155. ize a camera a view 50 only that camera is displayed it will not be possible to hear sound notifications regarding other cameras When video from the camera is viewed on the Live tab it is possible to get a simple sound alert when events related to the selected camera occur Always off Do not use sound alerts when events related to the camera occur Always on Play a sound alert each time an event related to the camera occurs 56 Defining your views Milestone XProtect Smart Client 2014 Display settings www milestonesys com User s Manual Use default display settings Use default settings as defined in the Options dialog for showing title bar and video indicator for the selected camera If you want a non default behavior for the selected camera clear the check box and select whether you want title bar and or video indicator Show title bar Displays a title bar at the top of each camera position The title bar helps users quickly identify cameras When displayed on the Live tab the title bar displays information about detected motion and events whether the camera is recording etc See Camera names and colored indicators on page 52 Note If you choose not to display the title bar you will not be able to see the visual indicators for motion and events As an alternative you can use sound notification Show video indicator Requires that Show title bar is selected Displays a flashing green indicator in t
156. k More gt Sound Notifications gt Mute When you minimize the XProtect Smart Client window sound notification is disabled To turn on sound notifications for the camera again click More gt Sound Notifications gt Mute again The ability to mute sound notifications is not available for hotspots on page 81 carousels on page 87 or Matrix on page 91 positions Frequently asked questions cameras Will receive lots of sound notifications If you select Always on the number of motion related sound notifications will depend on the motion detection sensitivity of the camera If motion detection for the camera is highly sensitive you may receive very frequent sound notifications The camera s motion detection sensitivity is configured on the surveillance system server If you select sound notifications for more than one camera you may also hear more notifications again depending on the cameras motion detection sensitivity What is jitter Jitter is small variations in the video which can be perceived by the viewer as irregular movement for example when viewing a person walking What is an event www milestonesys com 59 Defining your views Milestone XProtect Smart Client User s Manual 2014 event is predefined incident occurring on surveillance system Depending on the surveillance system s configuration events may be caused by input from external sensors connected to cameras by detected moti
157. ks in the timeline Bookmarks in the timeline are indicated with a blue bookmark icon LI To view the bookmarked video place your mouse over the icon Retrieve data from Milestone Interconnect Milestone Interconnect allows you to integrate a number of independent surveillance systems for example mobile installations on ships or busses with a central site www milestonesys com 122 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 If your XProtect Smart Client is part of a Milestone Interconnect setup and at least one of your cameras supports edge storage and you have the necessary user rights you might need to retrieve data from one or more interconnected devices 1 2 On the Playback tab in the timeline click the Time Selection Mode El button to select the start and end time see Time selection on page 121 of the sequence you want to retrieve data for On the XProtect Smart Client toolbar click Retrieve to open the Retrieval window Select the relevant camera s and then click Start Retrieval You can view the progress of your retrieval jobs in the Status window see Server status and interconnected hardware retrieval jobs on page 36 by clicking the Status button on the Application toolbar To stop a retrieval job that is in progress either click Stop in the notification area at the top of the workspace area or in the Status window next to the job that is in progress Sequen
158. lay Hoating Window If more secondary displays are available they will be numbered 3 Click Link window to synchronize your view in the floating window with that of your main view If you link the floating window the corresponding timeline is not displayed in your floating window but is included in the timeline on the main window 4 To close a separate view window click the Close button in the right corner of the window If a view is sent to Primary Display or a Secondary Display the title bar is hidden To display the title bar and get access to the Close button move your mouse to the top of the view Any hotspots carousels Matrix positions still images or HTML pages included in the view will work as usual in a floating window Frequently asked questions multiple windows How many secondary displays can use In the XProtect Smart Client there is no limitation However the number of secondary displays you can use depends on your hardware display adapters etc and your Windows version want to close a view sent to Primary Display or a Secondary Display where is the Close button In order to allow the maximum possible viewing area the title bar of a view sent to primary display or a secondary display is hidden To show the title bar and get access to the Close button move your mouse pointer to the top of the view watch the same carousel in two different windows why are they out of sync A carousel change
159. le for a particular country module on a certain date You can also use the Search field to search for a particular license plate Enter a combination of characters to find results with combinations of those characters For example if you enter the characters XY 12 you will get license plates that have both XY and 12 in their number If you enter XY12 you will only get license plates that have XY12 in their number Edit license plate match lists You can add and delete license plates from license plate match lists 1 On the LPR tab at the top right of the window click License Plate Match Lists to open the License Plate Match Lists dialog box 2 n Select license plate match list select the list you want to edit 3 To adda license plate click Add Enter relevant information and click OK 4 To edit an existing license plate you can use the search function to find the relevant license plate www milestonesys com 170 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 5 Double click a single row to edit or select multiple rows and click Edit 6 In the dialog box enter information and click OK If the match list contains muliple columns you can edit the information in all fields 7 Toremove a license plate you can use the search function to find the relevant license plate 8 Select multiple rows if needed and click Delete 9 Click Close Alternatively you can add a license plate to a license plate ma
160. lient User s Manual 2014 Select to display the navigation tree on the left of the alarm list We recommend that you keep this option selected because the navigation tree provides an overview of alarm priorities and states and not least the number of alarms in each priority and state Show navigation tree Controls the maximum number of lines to fetch and display in the alarm list By default the alarm list displays up to 100 lines that is up to 100 alarms or events at a time This provides a good response time since fetching and displaying larger numbers of alarms or events can take time There can of course easily be more than 100 alarms or events and if you want to view more than the first 100 alarms or events you simply use the buttons in the top right part of the alarm list to browse to the next alarms or events Max rows to fetch which will then be fetched and displayed he In the field you can set the maximum numbers of rows from 1 to 999 but remember that the more alarms or events in the list the longer it takes to display the list If you change the number note that the number of rows in the list will not be updated until you select another element than the Max rows to fetch field for example a row in the alarm list Select whether you want to display a list of alarms or events in the Alarm List Data Source l l The event list does not display system or user generated events such as motion detection o
161. lient immediately Why do need to recreate my views From time to time your surveillance system administrator may make changes to camera or user properties on the surveillance system Such changes take effect in the XProtect Smart Client when you log in for the first time after the changes were made and they may occasionally require you to re create your views What if cannot create private or shared views Typically only a few people in an organization are able to create and edit shared views Your surveillance system administrator may create and maintain a number of shared views When you log in the shared views will automatically be available to you so you will not need to create further views How can see which views have access to Typically your surveillance system administrator will have told you if you have access to shared views If not you can quickly determine if any shared views are available to you On the Live or Playback tab the Views pane will always contain a top level folder called Private The Private top level folder is for accessing private views and its content depends upon which views if any you have created for yourself Any other top level folders in the Views pane are for accessing shared views The names of these top level folders depend on what has been configured The fact that the Views pane contains one or more top level folders for accessing shared views does not in itself guarantee tha
162. ll the cameras a maximum of 25 in one view on a map simultaneously in a floating window click the Send all cameras to floating window icon at the top of the map title bar If you have more than 25 cameras on a map when you click this button it will not always be the same cameras you see Add a hot zone to a map 1 In setup mode right click the map and select Toolbox see The toolbox on page 69 2 In toolbox select the Hot zone tool 3 Move the mouse pointer onto the map The mouse pointer now displays the hot zone icon and a small white cross to indicate that hot zone drawing is enabled To draw the hot zone click the map where you want to start drawing the hot zone The starting point is now indicated by a large blue dot also known as an anchor on the map The hot zone drawing tool makes straight lines only if you want rounded hot zone border you must use several small straight lines 4 Click the hot zone starting point to complete drawing the hot zone The hot zone is now outlined with a dotted line indicating that no sub map has been attached to the hot zone Tip You can alter the outline of a hot zone by pulling the hot zone anchors 5 attach a sub map to the hot zone double click the dotted hot zone to open the Map Setup window You can change the color of the hot zone using the color tool Using different colors for hot zones helps users differentiate between adjacent hot zones If you a
163. looks the same as your other views Clearing this check box lets you define the Title bar and Video indicator settings for previews Title bar select to display a title bar with the name of the camera Video indicator select to display the video indicator see Camera names and colored indicators on page 52 which flashes green when the image is updated You can only select Video indicator if you have also selected Title bar Select to graphically display the status of the elements see Status visualization on page 66 added to a map When selected you can see status details on cameras and servers in live and playback mode Select to automatically change the map in the preview when you select an alarm to display the map for the camera that the alarm relates to 68 Defining your views Milestone XProtect Smart Client User s Manual 2014 Select to only show camera view zones and PTZ presets when you move your mouse over the camera view zone or preset This Only show on hover setting is useful if you have several cameras on a map with overlapping view zones or several presets The default value is to show view zones and presets The toolbox The map toolbox consists of a number of tools for configuring the map Selecting either Camera Server Microphone Speaker Event or Output opens the Element Selector with a list of cameras servers microphones speakers events and output allowing you to place these elements on th
164. mage quality for a single camera then clicking the Apply To button 54 Defining your views Milestone XProtect Smart Client 2014 Keep when maximized Frame rate PTZ click mode Fisheye split mode Maintain Image Aspect Ratio www milestonesys com User s Manual When you view live or recorded video you can double click a particular camera position in a view to maximize it When you do this video from the camera is by default displayed in full quality regardless of your image quality selection If you want to make sure that the selected image quality also applies when video is enlarged select the Keep when maximized box located immediately below the Image quality setting Select a frame rate for the selected camera Select between Unlimited default Medium or Low The combination of the frame rate you select and the way your surveillance system is set up see About frame rate effect on page 58 affects the quality of your video Select a default PTZ click mode for your PTZ cameras Options are click to center or virtual joystick You can override this setting on individual cameras by selecting a different default PTZ click mode for the camera Available only if the selected camera is a fisheye camera Fisheye technology allows the creation and viewing of 360 panoramic images The XProtect Smart Client supports up to four different viewpoints from a single fisheye camera The Fisheye split mode list lets
165. mart Client User s Manual 2014 e Alight checkerboard pattern indicates that data has been requested for retrieval Playback date and time The area in the upper part of the timeline shows the playback time and date of the recordings in blue The playback time is the time to which all the cameras are tied except if you are in independent playback mode When you play back recordings all video in the view will be from the same time Some cameras however may only record if motion is detected Also there may be no recorded video from one or more cameras in the view matching the specified point in time When this is the case the last image in the camera s database prior to the specified point in time will be displayed in the view and the image will be dimmed Date and time navigation Click the Playback Date or Playback Time to open the Go to window where you can select the date and time that you want to go to Double clicking anywhere on the timeline moves it to that particular time Time selection Click Set Start End Time I amp i to jump to a specific point in time by specifying the date and time Clicking Time selection mode lets you select a period of time by dragging the start and end time indicators on the timeline typically when you are exporting video see XProtect format settings on page 144 Click again to see the timeline with no time selected Playback Speed The playback speed slider lets you change the current pl
166. maximized Add a hotspot to a view 1 In setup mode in the System Overview pane click and drag the Hotspot item to the required position in the view Tip Note that the position now displays a hotspot icon to indicate that it is a hotspot 2 Specify the properties for the hotspot see Hotspot settings on page 81 in the Properties pane To save bandwidth you can specify a low image quality for the other positions in your view and a high quality for the hotspot Hotspot settings In the Properties see Camera settings on page 53 pane you can specify the settings for the hotspot The Live Stream Image Quality Frame Rate and Maintain Image Aspect Ratio settings apply to all cameras in the hotspot www milestonesys com 81 Defining your views Milestone XProtect Smart Client User s Manual 2014 XProtect Smart Wall About XProtect Smart Wall This is an add on product It is only available for selected surveillance systems see Surveillance system differences on page 38 Your user rights may restrict your access to certain features XProtect Smart Wall is a software feature in XProtect Smart Client that allows you to control and send views to collections of wall mounted monitors monitor walls or video walls used by command centers city surveillance operators traffic control centers Such collections of wall mounted monitors are known as physical video walls as opposed to XProtect Smart Wall which is the software
167. mblance to any actual organization or person living or dead is purely coincidental and unintended This product may make use of third party software for which specific terms and conditions may apply When that is the case you can find more information in the file 3rd party software terms and conditions txt located in your Milestone surveillance system installation folder www milestonesys com 11 Copyright trademarks and disclaimer Milestone XProtect Smart Client User s Manual 2014 Target audience for this manual The following documentation is aimed at users of XProtect Smart Client and provides detailed descriptions of the XProtect Smart Client installation configuration and use It also provides a number of targeted how to examples guiding users through completing common tasks in XProtect Smart Client Depending on the type of Milestone surveillance system you connect to depending on your user rights and depending on your role in your organization some features in XProtect Smart Client may not be available to you Ask your system administrator if in doubt References made to the positioning of user interface elements presume that you are using a visual left to right interface For some languages you can change this to a visual right to left interface If you set the interface to right to left buttons toolbars and panes may be reversed compared to where its position is described in this documentation If you know that
168. microphones attached to cameras as well as use loudspeakers connected to cameras to talk to audiences When you play back recorded video you can hear the corresponding audio if the cameras have microphones and or speakers attached When you select a camera or view the corresponding microphone and or speaker is also selected by default Tip If your views contain maps these maps may contain microphones and or speakers When this is the case you can listen to audio by clicking the relevant microphone or speaker element Click and hold down the mouse button for as long you want to listen or talk Audio settings Tip You can listen to recorded audio independently of the views cameras you are watching You must specify a time in the Playback tab s navigation feature to determine what recorded audio to hear www milestonesys com 60 Defining your views Milestone XProtect Smart Client 2014 Microphones Mute Speakers Talk Level Meter Lock to selected audio devices List only devices from current view www milestonesys com User s Manual Select the microphone you want to listen to audio from If the Microphones list displays No microphone hardware your computer does not have the required hardware for playing audio from the surveillance system Typically this occurs because your computer does not have an audio card installed If the list displays No microphone sources no microphones attached to cameras are available
169. n time by dragging the www milestonesys com 124 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 thumbnail overview enables you to look at large amounts of recorded video and identify the most relevant video which you can then immediately play back To view video associated with a particular thumbnail click the thumbnail When you click a thumbnail it becomes highlighted and provided Autoplay is selected the associated sequence is played back in the right side of the Sequence Explorer Tip If you have clicked a thumbnail and then navigated away from it by dragging the thumbnail overview left or right you can quickly return to the selected thumbnail by clicking the refresh button The thumbnail overview only shows recording within the time interval you have specified Unless you have selected to view all sequences you can navigate the timespan backward or forward by placing the mouse in the left or right side of the thumbnail overview Thumbnail overview navigation You can navigate forward and backward in time by dragging the thumbnail overview left or right or you can use the navigation controls below the thumbnail overview Click the Calendar icon below the thumbnails to access a calendar where you can specify a date and time Click the arrows to go backward and forward in time Click Go To to see thumbnails for the new date and time The thumbnail overview only shows recordings within the spec
170. nce impact Less expensive than the No filter option because only half the number of lines will need post processing Content adaptive This option applies a filter to areas of the image where jagged edges would otherwise show up Where no jagged edges are detected the image is left untouched The effect is that jagged edges are removed and full vertical resolution is preserved in the areas of the image where no jagged edges are perceived Performance impact More expensive than the No filter option because the total CPU cost per decoded and rendered frame is increased by around 10 Select a predefined time zone or a custom time zone The available options are Local the time zone of the computer running the XProtect Smart Client Master Server s time zone the time zone of the server UTC Custom time zone if you want a particular time zone select this option and then select from the list of available time zones in the Custom time zone field 104 Defining your views Milestone XProtect Smart Client User s Manual 2014 If you have selected Custom in the Time zone field you can select any time zone known by the computer This is useful if two users in Custom time zone different time zones need to view an incident having the same time zone makes it easier to identify and establish that they are watching the same incident oelect A4 or letter format for your PDF reports You can create PDF report format reports of events f
171. nce system supports the use of 360 lens cameras i e cameras using a special technology for recording 360 images Why can t specify an export path You can usually specify your own path but if you are connected to certain types of surveillance systems see Surveillance system differences on page 38 the surveillance system server may control the export path setting and you cannot specify your own path Why have digital signatures been removed in my exported video There are two scenarios where digital signatures are excluded during the export process If a privacy mask has been added no digital signatures for the recording server will be included in the export www milestonesys com 149 Exporting evidence Milestone XProtect Smart Client User s Manual 2014 If the data you are exporting is very close to the current date and time the digital signature for the recording server might not be included for the whole sequence In this case only part of the export will have digital signatures added The export process will complete but when you verify the signatures you will see that the digital signatures for the recording server were removed or partially OK Can protect the evidence export from being tampered with or ending in the wrong hands Yes When you export in the XProtect format you can select to prevent your recipients from re exporting see XProtect format settings on page 144 the material to protect th
172. needs 1 Onthe Live tab select the required view 2 Onthe camera toolbar click More gt PTZ Control gt PTZ Presets gt Stop PTZ Patrolling 3 resume patrolling either select the command again or close the view Bookmarks About bookmarks The bookmark feature is only available for selected surveillance systems see Surveillance system differences on page 38 Depending on your user rights the ability to add bookmarks from some cameras may be restricted You may be able to view bookmarks even if you cannot add them and vice versa You can bookmark incidents in live or recorded video A bookmark is essentially a small video clip When you bookmark an incident the program automatically assigns it an ID and the user who created it Bookmarks are searchable so you and other users can easily find them later A bookmark video clip typically contains video from a few seconds before and a few seconds after the bookmarked incident specified by the surveillance system administrator to ensure that the incident is recorded regardless of any delays You can find and edit bookmarked video by using he Playback tab s Recording Search see Search recorded video on page 134 pane he Sequence Explorer see About the Sequence Explorer on page 123 he limeline see Bookmarks in the timeline on page 122 If you cannot find a particular bookmark it can be because e Your user rights do not allow you to view it The
173. ning every even line This allows a faster refresh rate because less information is processed during each scan However interlacing may cause flickering or the changes in half of the image s lines may be noticeable With Deinterlacing you convert video into a non interlaced format Most cameras do not produce interlaced video and this option will not impact quality or performance of non interlaced video No filter is the default setting No deinterlacing is applied so the characteristic jagged edges may show up in images if objects are moving This is because the even and odd lines of the full image are weaved together to compose the full resolution picture However these are not captured at the same time by the camera so objects in motion will not be aligned between the two sets of lines causing the jagged edge effect Performance impact None Vertical stretch top field This option only uses the even lines Each odd line will be copied from the previous even line The effect is that jagged edges do not appear but this is at the expense of reduced vertical resolution Performance impact Less expensive than the No filter option because only half the number of lines will need post processing Vertical stretch bottom field This option only uses the odd lines Each even line will be copied from the following odd line The effect is that jagged edges do not appear but this is at the expense of reduced vertical resolution Performa
174. nistrator Scenarios All the recording servers with devices If the creation update or deletion of an included in the evidence lock are offline evidence lock is not successful a failed message is shown and the The management server is offline progress bar is red Click Details to Failed see what went wrong gt Only for update and deletion You do Resul not have user rights to one or more esult devices in the evidence lock The evidence lock is not created updated deleted Solution Depending on scenario Try again later or contact your system administrator www milestonesys com 142 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Exporting evidence The Export window Depending on your user rights type of server and what has been set up on the server certain export settings may be restricted and unavailable With the XProtect Smart Client you can quickly export recorded evidence in movie clip audio still images or in the XProtect format The export can be either a single sequence or a storyboard see About exporting storyboards on page 147 The format and settings you choose are stored and displayed next time you export www milestonesys com 143 Exporting evidence Milestone XProtect Smart Client 2014 General export settings Export name Item Export destination Privacy mask User s Manual The program automatically fills this in with the local date and time b
175. ns and you can right click to show or hide certain columns The event list does not display system or user generated events such as motion detection or archive failure www milestonesys com 152 Events and alarms Milestone XProtect Smart Client User s Manual 2014 The list is updated every 3 seconds 4 3 E E gt 4 2 XE NE NM oe oe 3 3 Lg o EJ c EJ EJ ES 3 2 xm 82222110 3322323232313 S 7 Tip You select multiple alarms or events in one go in which case video from up to 16 cameras associated with the selected alarms or events will be displayed in the alarm preview position To allow for optimum performance the list by default displays a maximum of 100 alarms or events at a time To browse to the previous next alarms or events simply use the buttons in the top right part of the alarm list position lt 201 300 gt Alarm list settings In setup mode see Enter setup mode on page 30 you can select whether or not you want to see the alarms or events grouped by servers in a navigation tree and how many alarms or events you want the list to display at a time This is also where you specify whether you want the alarm list to display alarms or events www milestonesys com 153 Events and alarms Milestone XProtect Smart C
176. nt point in a video recording marked and optionally annotated so that you and your colleagues will easily be able to find it later www milestonesys com User s Manual C Camera Navigator A feature that allows you to see all your cameras in relation to each other for example as they are laid out according to a floor plan Using the Camera Navigator you can navigate from one camera to the next from a single view Carousel A particular position for viewing video from several cameras one after the other in a view on page 182 in XProtect Smart Client Codec A technology for compressing and decompressing audio and video data for example in an exported AVI on page 178 file D Deadzone A deadzone determines how much a joystick handle should be allowed to move before information is sent to the system Ideally a joystick handle should be completely vertical when not used but many joystick handles lean at a slight angle When joysticks are used for controlling PTZ on page 181 cameras even a slightly slanting joystick handle could cause PTZ cameras to move when it is not required Being able to configure deadzones is therefore often desirable DirectX A Windows extension providing advanced multimedia capabilities E Event Glossary of Terms Milestone XProtect Smart Client 2014 A predefined incident occurring on the surveillance system used by the surveillance system for triggering actions
177. o the right the larger the dead zone becomes and the more you will have to move the joystick handle before information is sent to the camera Dragging the slider to the far left disables the dead zone only recommended for high precision joysticks Use the Axis setup preview to test the effect of your dead zone settings Specify dead zone for the joystick s zoom function The further you drag the slider to the right the larger the dead zone becomes and the more you will have to move the joystick handle before information is sent to the camera Dragging the slider to the far left disables the dead zone only recommended for high precision joysticks Use the Axis setup preview to test the effect of your dead zone settings The name of the button Select one of the available actions for the required joystick button If relevant specify a parameter for the command or action For example if you want to specify the window and view position for the Copy the selected camera view item parameter enter 2 1 to have the camera copied to the floating window window 2 in the first view position view position 1 Verify that you are configuring the right button press the corresponding button on the joystick The relevant button will display in blue in the Preview column 101 Defining your views Milestone XProtect Smart Client User s Manual 2014 Access control options oelect whether or not you want access request notifications to po
178. ogin authorization see About login authorization on page 20 to get access to the XProtect Smart Client Troubleshooting If a problem or other issue occurs during login to XProtect Smart Client you will see one of the following error messages www milestonesys com 21 First time use Milestone XProtect Smart Client User s Manual 2014 Your user rights do not allow you to log in at this point in time User rights may vary depending on time of day day of week etc Issue You have tried to log in at a time when your user rights do not allow you to log in What to do Wait until you are permitted to log in Consult your surveillance system administrator if in doubt about your user rights You do not have access to any part of the application Contact the system administrator Issue You currently have no access rights to any part of the XProtect Smart Client and therefore you cannot log in What to do Consult your surveillance system administrator who will be able to change your access rights if required Authorization failed You cannot authorize yourself Issue You have entered your own credentials in the Authorized by field You cannot authorize yourself What to do You must contact the person who has authorization rights This could be your supervisor or your system administrator This person must enter his or her credentials to authorize your login Authorization failed You do not have permission to authoriz
179. olumn lets you specify that you want your XProtect Smart Client to follow the server s recommended settings Certain settings may already be server controlled in which case configuration on the server decides whether you can override the settings www milestonesys com 98 Defining your views Milestone XProtect Smart Client 2014 Export to Privacy mask Media player format Media player format video texts XProtect format XProtect format project comments XProtect format device comments Still image export Keyboard options User s Manual Select the path you want to export to Select whether or not privacy masks are available on export Select whether or not you can export in media player format Select whether you want video texts to be optional required or unavailable when you export in media player format Select whether or not you can export in XProtect format Select whether you want project comments to be optional required or unavailable when you export in XProtect format select whether you want device comments to be optional required or unavailable when you export in XProtect format Select whether or not you can export still images Keyboard options let you assign your own shortcut key combinations to particular actions in the XProtect Smart Client The XProtect Smart Client also features a small number of standard keyboard shortcuts see Keyboard shortcuts on page 35 immediately ready for use
180. on by data received from other applications or manually through user input Events are used by the surveillance system for triggering actions Typically most events on the surveillance system are generated automatically For example detected motion can be defined as an event which in turn triggers an action for example recording Can change the notification sound By default the XProtect Smart Client uses a simple sound file for its sound notifications The sound file called Notification wav is located in the XProtect Smart Client installation folder typically C Program Files Milestone Milestone XProtect Smart Client If you want to use another file as your notification sound simply name the file Notification wav and place it in the XProtect Smart Client installation folder instead of the original file The file Notification wav is used for event as well as motion detection notifications You cannot use different sound files for different cameras or to distinguish between event and motion detection notifications Audio Support for specific audio features may vary from system to system see Surveillance system differences on page 38 Access to recorded audio or certain recorded audio features may be restricted depending on your user rights Consult your surveillance system administrator if in doubt About audio The XProtect Smart Client supports both incoming and outgoing audio You can listen to live recordings from
181. on the Live tab or recorded video on the Playback tab P Frame Short name for predictive frame The MPEG on page 180 standard for digital video compression uses P frames together with l frames see I Frame on page 179 An l frame also known as a keyframe is a single frame stored at specified intervals The l frame records the entire view of the camera whereas the following frames the P frames record only the pixels that change This helps greatly reduce the size of MPEG files Port A logical endpoint for data traffic Networks use different ports for different types of data traffic Therefore it is sometimes but not always necessary to specify which port to use for particular data communication Most ports www milestonesys com User s Manual are used automatically based on the types of data included in the communication On TCP IP networks port numbers range from 0 to 65536 but only ports 0 to 1024 are reserved for particular purposes For example port 80 is used for HTTP traffic which is used when viewing web pages Preset A predefined layout for an individual monitor in a Smart Wall a k a monitor wall or video wall PTZ Pan Tilt Zoom a highly movable and flexible type of camera Recording In IP video surveillance systems the term recording means saving video and if applicable audio from a camera in a database on the surveillance system In many IP surveillance systems all of the vid
182. ons ranking is applied automatically the first Matrix position you add is the primary Matrix position the next one you add is the secondary one and so on You can change this ranking in setup mode see Matrix properties see Settings on page 91 On the Playback tab Matrix positions display video from the cameras with which the Matrix positions were last used on the Live tab You can of course play back this video using the Playback tab s navigation features Settings In setup mode in the Properties see Camera settings on page 53 pane you can specify the settings for Matrix positions www milestonesys com 91 Defining your views Milestone XProtect Smart Client User s Manual 2014 Change the Matrix position s ranking by choosing a different number You can only choose a number in the range that corresponds to the number of Matrix positions in your view 1 is the Window index primary position in which video from the newest event is always shown 2 displays video from the previously detected event 3 displays video from the event detected before the event in position 2 and so on Lets you specify the TCP port and Password for transferring Matrix triggered video from the surveillance server to the XProtect Smart Client view This is only available when Matrix position 1 is Connection Settings selected other Matrix positions inherit the connection settings specified for position 1 By default the TCP port used for Matri
183. op of the camera image or on a black background You can also choose to hide such messages completely Select how the XProtect Smart Client displays server related message texts These can be displayed as an overlay or hidden completely Select whether to show or hide the flashing green video indicator on the camera title bar The indicator changes state every time a new image is received from the camera which makes it easy to see that video is live You can override this setting on individual cameras by adjusting camera properties see Camera settings on page 53 for the camera s in setup mode Select whether to show or hide the camera title bar The title bar displays the name of the camera and the colored indicators see Camera names and colored indicators on page 52 signifying events detected motion and video You can override this setting on individual cameras by adjusting camera properties see Camera settings on page 53 for the camera s in setup mode Select whether to show or hide the current time and date of the computer running the XProtect Smart Client in the title bar Select what to show if there are empty positions in views for example you can select a logo or have just a black background displayed Select the thickness of the border between camera positions in views 94 Defining your views Milestone XProtect Smart Client 2014 Default image quality Default frame rate PTZ click mode S
184. opy an image Get to know the XProtect Smart www milestonesys com 31 Client Milestone XProtect Smart Client User s Manual 2014 The basics The Live tab The tab The Live tab offers you numerous features including audio on page 60 carousels on page 87 hotspots on page 81 Matrix camera shortcut menus pan tilt zoom PTZ see PTZ and 360 lens images on page 111 control digital zoom events activation output activation quick playback and more The different 3S Application work areas Buttons on see Tabs page 16 on page 15 Select a Enter setup view on mode page 30 page 30 Change cameras in views on page 48 View recorded video using The camera independent playback on page 117 toolbar on page 34 Typical tasks from the Live tab Send video between views on page 48 Take a snapshot on page 133 Copy single images on page 31 Record video see Manual recording of video on page 28 Use digital zoom on page 109 Create PTZ presets see Manage PTZ presets on page 113 www milestonesys com 32 The basics User s Manual Milestone XProtect Smart Client 2014 The Playback tab About recorded video on page 28 Select a view on page 30 Change cameras in views on page 48 Search using Search using the Time selection on page 121 for exporting the Smart Recording video Search pane Search pane on page 135 Typical tasks from the Playback
185. or access to selected shared views can be given to certain XProtect Smart Client users www milestonesys com 39 Defining your views Milestone XProtect Smart Client User s Manual 2014 Typically only a few people in an organization can create and edit shared views For example the surveillance system administrator may create and maintain a number of shared views so users do not need to create their own views Add content to views Add a camera to a view 1 In setup mode select the view you want to add a camera to 2 In the Overview pane expand the required server Ell to view a list of available cameras from that server Often you only see a single server but if you are connected to a large surveillance system you may see a hierarchy of several servers If a server is listed with a red icon it is unavailable in which case you cannot view cameras from that server 3 Select the camera from the list and drag it to the position in the view An image from the camera may appear in the selected position if a connection is established If a connection cannot be established just the camera name is displayed If parts of images are black it is because privacy masks on page 116 are in use You can specify the camera properties such as quality frame rate and more in the Properties pane see Camera settings on page 53 Repeat for each camera required in the view If you want to add multiple cameras to a view in one go for ex
186. or the recording server might not be included for the whole sequence In this case only part of the export will have digital signatures added The export process will complete but when you verify the signatures you will see that the digital signatures for the recording server were removed or partially OK www milestonesys com 162 XProtect Smart Client Player Milestone XProtect Smart Client User s Manual 2014 XProtect Access Control Module About access control integration The use of XProtect Access Control Module requires that you have purchased a license that allows you to access this feature You can use XProtect Access Control Module with access control systems from vendors that have a vendor specific plug in for XProtect Access Control Module Access control in XProtect Smart Client integrates events from the access control system with the features of the XProtect video management software The information from the access control system generates events in the XProtect system On the Live tab you can monitor access control events in real time and on the Access Control tab you can view and investigate particular events and door states The Live tab lets you view video from the cameras associated with a door giving you a full overview of the live access control events associated with these cameras In setup mode you can customize your Access Monitor view items with overlay buttons and map integration When person r
187. ound 2 indicates the selected date A gray background indicates the current date www milestonesys com 130 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Thumbnails with exclamation point Depending on your navigation method you may occasionally see placeholder thumbnails with exclamation points if there is no recorded image from a specific point in time These appear when the Sequence Explorer cannot retrieve a proper thumbnail for example because of a server communication error a decoding error or similar However placeholder thumbnails may also appear when thumbnails retrieved from the surveillance system do not exactly match requested points in time This is because deviating thumbnails could otherwise cause confusion If you have selected slicing in Sequence Search a placeholder thumbnail appears if the retrieved thumbnail is outside of the requested time interval Example You request a time interval of 12 00 00 12 00 30 and the first available thumbnail is at 12 00 33 If there are no recording sequences that cover this interval the system makes no attempt to retrieve a thumbnail and the next thumbnail displayed is from the next interval 12 00 30 12 01 00 If there are recording sequences that cover this interval a placeholder thumbnail will appear instead In Sequence Search a placeholder thumbnail appears if the retrieved thumbnail is more than three seconds off compared with the requ
188. our rights to Access the XProtect Smart Client e Access each of the tabs Live Playback Alarm Manager and Sequence Explorer Use specific features e Create views views determine the way in which video from one more cameras is displayed View video from specific cameras The ability to use features of the XProtect Smart Client can vary considerably from user to user Note that when connected to certain surveillance systems see Surveillance system differences on page 38 user rights may even vary depending on time of day day of week etc For example you may only be able to view video from a particular camera during certain hours Monday Friday but not outside these hours View version and plug in information Knowing the exact version of your XProtect Smart Client can be important if you require support or want to upgrade In such cases you also need to know which plug ins your XProtect Smart Client is using Toview this information on the XProtect Smart Client toolbar click Help gt About 04 Help F1 Video Tutorials Li About The version of your XProtect Smart Client affects which XProtect server version it is compatible with The latest XProtect Smart Client is compatible with the latest server version and the previous server version For example XProtect Smart Client 6 0 is compatible with XProtect Enterprise 8 0 XProtect Enterprise 7 0 XProtect Corporate 4 0 and XProtect Corporate 3 1 How
189. p up in XProtect Smart Client Alarm options oelect whether or not you want alarms to play sound notifications Advanced options The Advanced options let you customize advanced XProtect Smart Client options If you are not familiar with the advanced options and how they work just keep their default settings If connected to certain types of surveillance systems see Surveillance system differences on page 38 you will see a Follow Server column which you can use for making your XProtect Smart Client follow the surveillance system server s recommended settings You may experience that certain settings are already server controlled in which case configuration on the server decides whether or not you are able to override those settings Advanced options www milestonesys com 102 Defining your views Milestone XProtect Smart Client User s Manual 2014 Controls how many decoding threads are used to decode video streams This option can help you improve performance on multi core computers in live as well as playback mode The exact performance improvement depends on the video stream This setting is mainly relevant if using heavily coded high resolution video streams like H 264 for which the performance improvement potential can be significant and less relevant if using for example JPEG or MPEG 4 Note that multi threaded decoding generally is memory intensive The ideal setting depends on the type of computer you use the numb
190. pane change the necessary properties F Properties ll Enable HTML scripting Hide toolbar URL Click New to specify a new URL or location of the HTML page Scaling Select the scaling of the HTML page The optimal scaling depends entirely on the content of the imported HTML page and how you want to display it As a rule with a high scaling value e g 1280x1024 text on the HTML page will appear relatively small and a considerable amount of content will be visible without the need for scrolling With a low scaling value e g 320x200 text on the HTML page will appear relatively large and a relatively small amount of content can be displayed without the need for scrolling Enable HTML scripting Only select this feature if the HTML page is a custom made HTML page for navigating or triggering features inside the XProtect Smart Client itself see examples of custom made HTML pages in Use an HTML Page for Navigation on page 105 If selected a client script required for navigating and controlling a number of features inside the XProtect Smart Client will be added to the HTML page For HTML pages which are not going to be used for such purposes the client script cannot be used and may even cause the HTML page to malfunction Hide toolbar By default a simple navigation bar is inserted above each imported HTML page The navigation bar has the following five buttons Back Forward Refresh Home and Print ae 7
191. peed slider Play buttons 7 Previous image 8 Play backward 9 Shuttle slider 10 Play forward 11 Next image Navigation buttons 12 First sequence 13 Previous sequence 14 Next sequence 15 Last sequence 16 Time span slider 17 Toggle between simple and advanced timeline www milestonesys com 119 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 The timeline The timeline displays an overview of periods with recordings from all cameras displayed in your current view For example the timeline is displayed on the Playback and Sequence Explorer tabs in independent playback mode and when you add or edit bookmarks Two timelines are displayed in the timeline area see The timeline buttons and controls on page 119 The upper timeline shows the selected camera s recording periods and the lower one is for all the cameras in the view including the selected camera If you have linked floating windows these will also be included on the lower timeline Drag the timeline to the right to move backward in time drag to the left to move forward in time You can also use the scroll wheel of your mouse to move the timeline backward and forward To zoom the range of the timeline so it increases or decreases the units of time press CTRL and use the scroll wheel at the same time The timeline is displayed in light red to indicate recording red for motion light green for incoming audio and green
192. quence or bookmark in the list you can generate a printed report or export it For a bookmark depending on your user rights you can also edit or delete it For more information see Add and edit bookmarks Print evidence on page 132 and Exporting see XProtect format settings on page 144 Search using the Smart Search pane The Smart Search pane is not supported on all XProtect products but is located on the Sequence Explorer see About the Sequence Explorer on page 123 tab on newer versions 1 Playback tab in the Smart Search pane expand the Search area and select Show grid 2 Select the camera in the view A blue grid overlay appears Tip For a better view double click the image to enlarge it 3 Click and drag inside the image to select the area in which you want to use smart search You can select more than one area www milestonesys com 135 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 The areas you select will become visible through the blue overlay The blue overlay indicates the areas that are excluded from the smart search You can toggle between including or excluding the areas that you select by clicking Include or Exclude options Alternatively you can invert your selection to include or exclude everything you have selected With the Smart Search pane s Include and Exclude options you can toggle between including excluding areas when you dra
193. r such cameras zoom level is controlled by holding down the SHIFT key on your keyboard while moving the mouse up or down this will display a zoom level slider inside the image Select a PTZ preset To make the PTZ camera move to a predefined position you select a preset from the list of available positions defined for the PTZ camera 1 On the Live tab on the camera toolbar click the PTZ icon to open PTZ preset menu www milestonesys com 112 Viewing Milestone XProtect Smart Client User s Manual 2014 2 Select a preset in the menu to move the camera to the required position Selecting the preset Home will move the camera to its default position Manage PTZ presets Important You can use the Manage PTZ presets functionality with the following XProtect product versions XProtect Enterprise 2013 XProtect Professional 2013 XProtect Express 2013 XProtect Essential 2013 and XProtect Go 2013 1 Inthe view select the relevant PTZ camera where you want to add a new PTZ preset 2 Onthe camera toolbar use the PTZ buttons to navigate to the required position Alternatively you can use the image preview in the Manage PTZ Presets dialog to navigate in the image 3 Onthe camera toolbar click PTZ presets 4 Click Manage PTZ presets to open the Manage PTZ Presets dialog 5 Click Add A new preset entry with the default name New Preset is added to the bottom of the preset list 6 Ensure the preset name is highlighte
194. r a period of inactivity You can specify how much time you want to elapse before hiding the mouse pointer The default option is after 5 seconds Options are e Never e After 5 seconds e After 10 seconds e After 20 seconds e After 30 seconds If you move the mouse after a period of inactivity it is enabled immediately Specify whether you want the snapshot feature to be available or unavailable A snapshot is an instant capture of a frame of video from a camera at a given time opecify the path indicating where you want your snapshots to be saved to 95 Defining your views Milestone XProtect Smart Client User s Manual 2014 Panes options The Panes options let you specify whether you want a pane to appear on a particular tab Some panes may contain functionality which may not be available to you either because of your user rights or the surveillance system see Surveillance system differences on page 38 you are connected to The Mode column displays where the pane is available the Function column lists the name of the pane and the Setting column lets you specify whether you want the pane to be available or unavailable If available the Follow Server column lets you specify that you want your XProtect Smart Client to follow the server s recommended settings Certain settings may already be server controlled in which case configuration on the server decides whether you can override the settings Functions options T
195. r an action you do not have rights to perform and then your user rights change so that you do have the necessary rights the button will change to available How do delete an overlay button www milestonesys com 50 Defining your views Milestone XProtect Smart Client User s Manual 2014 In setup mode right click the button and select Delete Will overlay buttons appear in exported video No if you export see The XProtect Smart Client window on page 14 video overlay buttons are included in the export Cameras Some of the following features are only available in certain surveillance systems see Surveillance system differences on page 38 Add a camera to a view 1 In setup mode select the view you want to add a camera to 2 In the Overview pane expand the required server Ell to view a list of available cameras from that server Often you will only see a single server but if you are connected to a large surveillance system you may see a hierarchy of several servers If a server is listed with a red icon it is unavailable in which case you will not be able to view cameras from that server 3 Select the camera from the list and drag it to the position in the view An image from the camera will provided a connection can be established appear in the selected position If a connection cannot be established just the camera name will be displayed Tip If parts of images are black it is because priv
196. r archive failure Filters Alarms can be in one of the following states New In progress M On hold 7 or Closed M You can see the state of each alarm in the Alarm List in the State column The Filters pane lets you filter according to certain criteria see Filter alarms on page 155 Initially all alarms will be in the New state but once an alarm is being handled its state is updated Servers On the left side of the alarm list alarms are grouped by the surveillance system server 6 they originate from Many surveillance systems only have a single server but some systems may consist of several servers in a hierarchy All the servers you have access to are listed Each item is clickable allowing you to quickly filter the alarm list by server all priorities high priority etc The number displayed for each item represents the number of alarms with the relevant priority or state Note however that the number shown for servers only represents the number of alarms in the New state If a server is listed with a red icon it is unavailable in which case you will not be able to view alarms from that server Alarms can be one of the following priorities High 9 Medium or Low 7 You can see the priority of each alarm in the alarm list s first column To quickly view all alarms with a certain priority select the required priority in the tree structure in the left side of the alarm list www milestonesys com 154 Events and alarms
197. r of failover recording servers in your surveillance setup Additional servers shows data log servers event servers etc in your surveillance setup Cameras shows data on any camera in any camera group in your surveillance setup Each of these corresponds to a clickable expandable area most of which contains sub areas Each sub area represents a server When clicked they provide relevant dynamic data on this server The Cameras bar however contains a list of camera groups to select from Once a group is selected you can select a specific camera and see dynamic data for it All servers display CPU usage and available memory information Furthermore recording servers also display connection status information Within each view you can find a History link Click it to view historic data and reports to view reports on a camera click the name of the camera For each historic report you can view data for the last 24 hours 7 days or 30 days If you want to save and or print reports click the Send to PDF icon Milestone Federated Architecture If you run Milestone Federated Architecture the System Monitor tab is divided into two parts One pane displays a hierarchical tree structure representing your federated architecture and the other a browser based area with relevant system data for the selected server Click any server in the site pane to see its system data If you move away from the tab or log out of th
198. ra with the matching number gt ENTER shortcut number Example if the required camera has the shortcut number 6 press 6 ENTER Camera shortcut numbers may not necessarily be in use on your surveillance system Camera shortcut numbers are defined on the server ENTER Change the camera in the selected view item to the default camera ENTER Change the cameras in all view items to the default cameras lt view shortcut Change the selected view to the view with the matching shortcut number number gt ENTER Example if the required view has the shortcut number 8 press 8 ENTER View shortcut numbers may not necessarily be used If view shortcut numbers are used you can see them on the Live tab in the Views pane where they appear in parentheses before the views names View shortcut numbers are defined on the Live tab in setup mode 6 numeric keypad the view position selection one step to the right only 4 numeric keypad Move the view position selection one step to the left only 8 numeric keypad the view position selection one step up only 2 numeric keypad Move the view position selection one step down only You can also assign your own custom shortcut key combinations see Keyboard options on page 99 for particular actions in XProtect Smart Client Server status and interconnected hardware retrieval jobs Login information The Login information tab of the Status window lets you vie
199. rded video from cameras on a map on page 73 in a preview window when you move your mouse over a camera icon on the map The status information in playback mode is not based on recorded data but retrieved from the elements current status as displayed in live mode www milestonesys com 63 Defining your views Milestone XProtect Smart Client User s Manual 2014 1 i N eu VN JJ IOL ilan vanth namarn nlamnante andr Map with camera elements and Maps do not have to be geographical maps although they often are Depending on your organization s needs photos and other kinds of image files can also be used as maps How elements interact with maps You can use map elements to interact with the actual devices in the following ways Cameras Place your mouse pointer over a camera on a map to see a live preview from the camera Click the title bar of the preview to display it as a separate floating window You can resize the floating window by pulling its corners To start recording right click the required camera and select Start Recording for Minutes Particular user rights may be required to use this feature A fixed camera is displayed on the map with an associated view zone that shows the camera s angle of view Note that the angle on the map is very likely to need adjustment to match the camera s angle of view To adjust the angle simply drag it to a suitable size and position A PTZ camera 15 d
200. re connected to a surveillance system that supports Milestone Federated Architecture see Surveillance system differences on page 38 for technical and performance reasons a maximum of 20 hot zones on a single map can point to maps from other surveillance system servers than the one to which you are logged in There is no such limit for hot zones pointing to maps belonging on the server to which you are logged in Milestone Federated Architecture is a parent child setup of related but physically separate surveillance systems Such a setup can be relevant for for example chains of shops with many separate but related surveillance systems www milestonesys com 74 Defining your views Milestone XProtect Smart Client User s Manual 2014 Change the appearance of map elements 1 You can change the color of texts backgrounds hot zones etc on maps to differentiate map elements from each other In setup mode right click the map and select Toolbox 2 Select the element that you want to change 3 Inthe toolbox select the color fill tool 2 This will open the Color Selection window Tip Use the color picker tool to use an existing color from the map 4 Only relevant for text elements Select whether you want the color change to apply to text or background 5 Select the color from the color palette you can see a preview of the selected color in the EXAMPLE box 6 Click the map element to fill it with the new color Adjus
201. report 163 166 www milestonesys com User s Manual Export options 96 Exporting evidence 138 F Failure to connect 148 Filter alarms 148 152 Filters 148 First time use 17 FPS 173 Frame rate 173 Frequently asked questions audio 62 cameras 59 digital zoom 107 exporting 143 maps 77 multiple windows 89 views 49 Full screen 24 25 154 Functions options 29 94 111 112 G Get to know the XProtect Smart Client 26 GOP 173 H H 264 173 Hexadecimal 173 Host 173 Host Name 173 Hotspot 173 Hotspot settings 80 81 Index Milestone XProtect Smart Client 2014 Hotspots 27 32 35 48 49 59 64 80 How elements interact with maps 64 70 I O 173 I Frame 174 175 Ignore an alarm 151 Import export license plate match lists 165 Install from a DVD 17 Install from the management server 17 Install XProtect Smart Client 17 Introduction to maps 63 Investigating incidents 116 IPIX 174 J Joystick options 97 109 JPEG 174 JPG 174 K Keyboard options 36 97 Keyboard shortcuts 30 35 46 49 97 Keyboard shortcuts and overlay buttons 34 59 Keyframe 174 L Language options 102 Log in and out 20 LPR on the Alarm Manager tab 162 166 LPR on the Live tab 162 www milestonesys com User s Manual 186 LPR tab 162 163 M MAC Add
202. ress 174 Manage PTZ presets 32 110 Manual recording of video 28 32 35 Manually activate an event 150 Manually activate output 112 Manually send video to a Matrix recipient 91 Map 174 Map settings 67 76 Maps 43 63 149 Matrix 48 49 59 90 174 Matrix Recipient 174 Media player format settings 140 Milestone Federated Architecture 37 Minimum system requirements 13 MIP Plug ins 17 Monitor 174 MPEG 173 174 175 Multiple windows 14 20 48 61 87 N Navigating sequences 126 Navigation buttons 119 O Open Database wizard 156 Options window 16 58 59 91 109 130 Output 175 Overlay button 175 Index Milestone XProtect Smart Client 2014 P Pane 175 Panes 15 Panes options 30 94 P Frame 175 Play back video with evidence locks 135 Playback 24 25 154 Playback buttons 118 Playback date and time 118 Playback Speed 118 Port 175 Preset 175 Print a report with alarm information 152 Print evidence 29 33 35 106 113 114 128 131 Privacy masks 40 51 113 Private and shared views 15 39 PTZ 35 172 175 PTZ and 360 lens images 27 29 32 53 108 PTZ images 73 86 109 Q Quick guide to the XProtect Smart Client Player 154 Quick guide to XProtect Smart Client 24 R Recording 175 Remove content from Smart Wall setups 85 www milestonesys
203. reviewing video associated with individual LPR events Below the preview information about the license plate appears together with details from the license plate match list it is associated with You can filter see About filtering LPR events on page 170 the event list according to the period country module LPR camera or license plate match list Use the Search field to search for a particular license plate number By default this list shows LPR events from the last hour You can specify and export a report of relevant events as PDF see Export LPR events as a report on page 172 You can make updates to the existing match lists by using the License Plate Match List see Edit license plate match lists on page 170 function Use the Refresh button to update the event list with the latest events About the LPR event list The LPR event list displays all LPR events By default the list displays LPR events from the last hour and with the newest at the top but your system administrator can change this www milestonesys com 169 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 When you select an event from the list you can see a preview to the right with the related video sequence for the event The title bar of the preview shows the name of the LPR camera from where the LPR event was triggered You also see the license number country module time of the event and the match list that triggered the event
204. right click the Image icon next to the Quick Filters column From the menu select Object Tag and Type a1 Time S ru mpg E Alarm v ID y Image Message Object Rule Server Name Source Tag Time Type Vendor Pw Eno d ug Gua 2 Now Type displays all events related to LPR Tag displays their country codes and Object displays license plate numbers of the registered vehicles _ Tras Cart 013470163 6140 0163 08 28 44 000 Go to Time Traffic Coun www milestonesys com 173 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 Configure Alarms list If you want to view all LPR recognitions in the Alarm Manager the Alarms list must be in Event mode Do the following Onthe Alarm Manager tab click Setup and select Event as data source If you view LPR recognitions in the Alarms list in Alarm mode you only see LPR recognitions associated with an alarm For a more customized view of incoming LPR events and alarms you can use the filtering functions available in the Alarm Manager If you want to see alarms from LPR events filter on LPR in the Type field Custom Filter Applied Source www milestonesys com 174 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 Scripting Startup scripting You can use scripting to control parts or all of the XProtect Smart Client login procedure Examples e f using Basic authentication or
205. rnet Protocol The combination known as TCP IP allows data packets to be sent back and forth between two points on a network for longer periods of time and is used when connecting computers and other devices on the Internet TCP IP Transmission Control Protocol Internet Protocol a combination of protocols i e standards used when connecting computers and other devices on networks including the Internet Transact Product available as an add on to surveillance systems With Transact it is possible to combine video with time linked PoS or ATM transaction data www milestonesys com User s Manual URL Uniform Resource Locator an address of a resource on the world wide web The first part of a URL specifies which protocol i e data communication standard to use when accessing the resource whereas the second part of the URL specifies the domain or IP address at which the resource is located Example http www myorganization org V View A collection of video from one or more cameras presented together in XProtect omart Client A view may include other content than video from cameras such as HTML pages and static images A view can be private only visible by the user who created it or shared with other users VMD Video Motion Detection In IP video surveillance systems recording of video is often started by detected motion This can be a great way of avoiding unnecessary recordings Recording o
206. rom for example XProtect Access Control Module PDF report font Select a font to be used in your PDF reports Language options Specify the language version of your XProtect Smart Client Select from the list of available languages and then restart the XProtect Smart Client for the change to take effect Use an HTML page for navigation In addition to displaying video the XProtect Smart Client is able to display static images and HTML pages Such HTML pages may be used for intuitively switching between different views in the XProtect omart Client For example you may insert a clickable floor plan of a building and you would be able to simply click a part of the floor plan to instantly switch to a view displaying video from the required part of the building In the following you will see examples of HTML pages for XProtect Smart Client navigation a simple HTML page with buttons and a more advanced HTML page with a clickable image map For surveillance system administrators wishing to create and distribute such HTML pages to XProtect Smart Client users a check list outlining the tasks involved is also provided Tip The XProtect Smart Client is highly flexible when it comes to customizing navigation and other features For advanced users it is possible to create approximately 100 different function calls in the XProtect Smart Client Example of an HTML page with button navigation A very quick solution is to create an HTML page with
207. rotect Smart Client User s Manual 2014 7 Click Select camera to add more cameras to the evidence lock 8 Click Remove or Remove to remove cameras from the evidence lock 9 You can adjust the time interval and define for how long you want to keep the evidence protected See Evidence lock settings on page 140 for more information 10 Click Create 11 A window shows if your evidence lock was created successfully Click Details to see what went well and what did not See Evidence lock status messages on page 142 for more information View existing evidence locks 1 Select the Playback tab 2 In the workspace toolbar click Evidence lock and select View If you want to stay on the Live tab instead of selecting the Playback tab 1 Click the Status button on the application toolbar select Evidence Lock List list appears with the existing evidence locks with devices you have user rights to 2 Search for text in the headlines and descriptions sort the different columns and or use the filter options to make it easier to find the wanted evidence lock See Filter evidence locks see Evidence lock filters on page 141 for more information 3 Select an evidence lock and click Details to see the cameras included in the evidence lock and other information See Evidence lock settings on page 140 for more information Edit evidence locks 1 Select the Playback tab 2 In the workspace toolbar click Evid
208. s cameras at a specific interval configured in setup mode Example With an interval of 10 seconds the carousel will show Camera 1 for 10 seconds then Camera 2 for 10 seconds etc The timing begins when you start watching a view containing the carousel When you later begin watching the same carousel in another view perhaps even in another window or another display the timing for that instance of the carousel begins This is why the carousel appears to be out of sync in reality you are watching two separate instances of the carousel For more information see Carousel properties see Carousel settings on page 88 www milestonesys com 90 Defining your views Milestone XProtect Smart Client User s Manual 2014 Matrix The ability to add Matrix content to views is only available when connecting to selected surveillance systems see Surveillance system differences on page 38 Matrix is only available if Matrix has been configured on your surveillance system and you have the required user rights About Matrix Matrix is a feature that lets you send or receive video from any surveillance system camera to any monitor known as a Matrix recipient on a network A typical Matrix configuration automatically presents live video on the required Matrix recipient when a defined event occurs for example when motion is detected or when another user wants to share important live video Provided Matrix has been configured on the surveillance syst
209. s field Select to display video from related cameras in the alarm preview You can display associated video from up to 16 related cameras for a single alarm or event You cannot determine the number of related cameras in the XProtect Smart Client the number may vary from alarm to alarm and is specified as part of the surveillance system configuration Show related cameras Only relevant if using the alarm preview together with a plug in capable of displaying overlay information such as lines tracking the paths of moving objects or similar This is not standard functionality in the XProtect Smart Client Show overlay The Alarm list The Alarm list displays incoming alarms by default with the most recent alarms at the top of the list Alternatively the alarm list can display a list of MIP plug in and analytic events for example access control or license plate recognition To see a list of events in setup mode define that the alarm list displays events see Alarm list settings on page 153 Alarms or events that have video associated with them are listed with an icon To preview a still image from the time of the alarm or event place your mouse over the icon To view recorded video from the camera s associated with the alarm or event select the alarm or event in the list to display it in the Alarm preview You can decide how you want the list to display you can filter the columns you can drag the columns to different positio
210. s seen from the camera s perspective Or Select Relative to map if you want the location and orientation of the cameras to always reflect the layout of the map as seen from above The selected camera is always the centered one oelect the maximum number of cameras that you want to display in your preview pane Only the cameras that are visible on the screen will use your system s resources The maximum number of cameras that you can display is 20 Note that the more cameras that you preview the more of your system resources they will take up Using the camera navigator Before you can use the camera navigator you must set up a map see Add a map to a view on page 72 add cameras to it When you have added the camera navigator to a view see Add the camera navigator to a view on page 80 you can define properties see Camera navigator settings on page 79 for how you want the camera navigator to display the views Add the camera navigator to a view 1 In setup mode set up a new view To get the most out of the camera navigator and to be able to see the camera views in the pane on the right select a 1 x 1 view 2 Inthe System Overview pane select and drag the Camera Navigator onto your view 3 In the Select Home Map and Camera window that appears select the map that you want to base your navigation on 4 Click the camera that you want to select as the default camera whenever you open the Camera Navigator
211. ser s Manual 2014 If multiple streams have been set up on the server you can temporarily view a different stream by selecting this from the camera toolbar On the camera toolbar click More and then select a stream from the available list Manual recording of video The functionality of the manual recording feature depends on the surveillance system you are connected to and on your user rights Recording while watching live video is useful if you see something of interest On the camera toolbar for the position in the view you want to record select Start recording for Minutes Once started recording will continue for the number of minutes determined by your surveillance system administrator You cannot change this and you cannot stop recording before the specified number of minutes has passed otart manual recording Once started recording will continue for the number of minutes determined by your surveillance system administrator or you can click the icon again to stop manual recording Tip You can start recording the video stream from more than one camera simultaneously although you must select them one by one About recorded video You view recorded video on the Playback tab of the XProtect Smart Client When you select the Playback tab the XProtect Smart Client connects to the surveillance system server and displays recorded video from the cameras in the selected view In this way you can play back recorded vi
212. side pane To return to the default view click the Setup button again Select a view You can select a view from the Views pane on the Live and Playback tab e Inthe Views pane select either Private or Shared views and in the relevant view group select one of the available views If neither the pane nor the shortcut is available check the pane s availability in the Options see Panes options on page 96 window If views have been assigned shortcut numbers see Assign a shortcut number to a view on page 46 you will also be able to select a view by using keyboard shortcuts see Keyboard shortcuts on page 35 www milestonesys com 30 Get to know the XProtect Smart Client Milestone XProtect Smart Client User s Manual 2014 View in full screen e view your XProtect Smart Client in full screen mode on the XProtect Smart Client toolbar click the Full Screen 1 button or press F11 on your keyboard When you change to full screen mode the toolbars and panes are hidden To display them move your mouse to the top of the screen To return to the default view press ESC or F11 on your keyboard Copy single images You can copy single still images from selected cameras Copied images can then be pasted as bitmap images into other applications such as word processors e mail clients etc You can only copy a single image from one camera at a time Onthe camera toolbar click the Copy to Clipboard icon to c
213. some surveillance systems while in others they are grouped by cameras If a server is listed with a red icon it is unavailable in which case you cannot activate output on that server www milestonesys com 115 Viewing Milestone XProtect Smart Client User s Manual 2014 If activation fails a message appears Privacy masks Privacy masks protect sensitive information by blocking out certain areas in a camera s angle of view In the XProtect Smart Client a privacy mask is displayed as a black area in video For example if a camera overlooks the windows of a resident s kitchen and living room these windows can be blocked with privacy masks to ensure privacy You cannot remove privacy masks they are defined entirely by the surveillance system administrator If privacy masks are used they appear in all viewing contexts also when you export see XProtect format settings on page 144 video or print see Print evidence on page 132 still images If you export video containing privacy masks the export process may take significantly longer and the export file size may be larger than usual particularly if you export in XProtect format www milestonesys com 116 Viewing Milestone XProtect Smart Client User s Manual 2014 Bounding boxes A bounding box is the rectangular border that encloses for example an object in a camera image In the XProtect Smart Client a bounding box displays as a pink border in video
214. stem settings the video or audio might already contain a signature If this is the case these signatures will be verified during export and if successfully verified added to the export If verification fails the export for the device will also fail When the recipient opens the exported files he she can verify the signature see Verify signatures on page 162 in the XProtect Smart Client Player If you do not include a digital signature neither the signature from the server or the export will be included and the export will succeed even if the video or audio has been tampered with There are two scenarios where digital signatures are excluded during the export process privacy mask has been added no digital signatures for the recording server will be included in the export If the data you are exporting is very close to the current date and time the digital signature for the recording server might not be included for the whole sequence In this case only part of the export will have digital signatures added The export process will complete but when you verify the signatures you will see that the digital signatures for the recording server were removed or partially OK Click to open the Add Comments to Export window where you can add comments to individual cameras or to the project as a whole Media player format settings The media player format allows you to export a standard video clip and or audio clip th
215. system supports this include recorded audio in the export Export in the database format is only available if connected to selected surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com When exporting in the JPEG still image format you cannot include audio If export a bookmark video clip what is included in the export The entire bookmark video clip see Bookmarks on page 114 is included from the specified clip start time to the specified clip end time If export a sequence what is included in the export The entire sequence from the first image of the sequence to the last image of the sequence is included If export an evidence lock what is included in the export All data protected from deletion is included all the cameras and data from devices related to the cameras from the first images of the selected interval to the last images of the selected interval Can export digitally zoomed images Yes If you used digital zoom prior to exporting you will when exporting in the media player or still image formats be able to export the regular images or the digitally zoomed images When exporting in the XProtect format making this selection is not necessary because recipients will be able to use digital zoom on the exported recordings Can l export 360 lens recordings Yes provided your surveilla
216. t You can export a report of LPR events to a PDF file If you want to change the paper format or fonts select Options gt Advanced and change PDF report format PDF report font 1 Onthe LPR tab filter or search for the events you want to include in the report If the number of found events is very high you will receive a recommendation to refine the search and thereby reduce the number of search results 2 Click the LPR Report button 3 Specify the following values and click OK o Report name o Report destination o Acomment field o option to include snapshots A progress bar appears at the top right of the XProtect Smart Client window 4 Click Details to view the report on the Alarm Manager tab On the Alarm Manager tab you can view and investigate alarms related to LPR Some customization is required before you can view the information Enable LPR specific elements on page 172 e Alarms list must be in Event mode see Configure Alarms list on page 174 In general read the sections about alarm management for more details on XProtect Smart Client functionality Enable LPR specific elements To be able to see all relevant information regarding LPR recognitions in your XProtect Smart Client on the Alarm Manager tab do the following www milestonesys com 172 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 1 Alarm Manager tab in the Alarms list
217. t Client User s Manual 2014 With Smart Search you can search for motion in selected areas of a single camera For example if you know in which area of the image an incident took place you can specify only to search for motion in that area To make it easier for you to find and play back incidents the search results are displayed as thumbnail sequences with green boxes around areas with motion gt c E i 1 a LII E 1 T a omart Search is based motion metadata that is generated along with the motion recorded video Your system administrator can enable or disable Smart Search on the server If you are unable to get any search result Smart Search might be disabled for the current camera Contact your system administrator for more information Define search www milestonesys com 127 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Clear and invert Current selected area in camera grid Preview grid Time selector to define search period Selected Motion area for threshold to filler amount of motion in selected area Smart Search Timeline Select camera menu To perform a smart search you really only need to select a camera and mark an area of the grid However if you make your search more granular it becomes easier for you to find the right incident 1 Onthe Sequence Explorer tab select Smart Search 2 Inthe Selec
218. t camera menu find the camera you want to use for Smart Search o Use the search field to search for a camera name or description or o Navigate to the camera in the list o When you select a camera a preview is shown in the grid view 3 Use the mouse to select the area where you want to search for motion You can select more than one area o Click a single field in the grid to include it o Click and drag inside the image to select the area in which you want to use smart search o Press CTRL key while dragging to exclude already marked areas o Use the Clear button to reset the current grid o Use the Invert button to toggle between including and excluding selected areas www milestonesys com 128 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 When you have selected an area the Smart Search results are shown instantly as thumbnails below The green bounding boxes indicate motion found by Smart Search Adjust time You can set the time that you want Smart Search to search from The preview image is shown from the selected time You can also define a period to search within The period is always based on the start time that you have selected To select a start time you have two options Drag the timeline below the preview grid left or right to set the start time Available recordings are indicated with colors You can also use the arrows to go to previous or next frame e Click the current
219. t shared views are actually available To verify if any shared views are available under the top level folders expand the folders How can see which views can edit If a folder has a padlock icon it is protected and you cannot create new views or edit existing views to it Can see my views on different computers Your user settings including information about your views are stored centrally on the surveillance system server This means that you can use your views private as well as shared on any computer that has a XProtect Smart Client installed provided you log in to the XProtect Smart Client with your own user name and password Can add an overlay button for an action if do not have rights to perform the action myself Yes This enables you to make buttons available on shared views where colleagues with the necessary rights will be able to use the buttons even if you do not have rights to use them yourself When you add a button for an action you do not have rights for the button will appear dimmed in setup mode and will not appear when you use the Live tab Colleagues with the necessary rights will be able to use the button on the Live tab What if my rights change after have added an overlay button Changes to your rights will affect the way you can use any buttons and they will either appear dimmed or available depending on whether or not you have user rights for those actions For example if you add a button fo
220. tart mode Start view Hide mouse pointer Snapshot Path to snapshots www milestonesys com User s Manual Select a default for the quality of video viewed in the XProtect Smart Client Note that image quality also affects bandwidth usage If your XProtect Smart Client is used over the internet over a slow network connection or if for other reasons you need to limit bandwidth use image quality can be reduced on the server by selecting Low or Medium You can override this setting on individual cameras by adjusting camera properties see Camera settings on page 53 for the camera s in setup mode Select a default frame rate for video viewed in the XProtect Smart Client You can override this setting on individual cameras by adjusting camera properties see Camera settings on page 53 for the camera s in setup mode Select a default PTZ click mode for your PTZ cameras Options are click to center or virtual joystick You can override this setting on individual cameras by selecting a different default PTZ click mode for the camera Select how the XProtect Smart Client opens after you have logged in Options are full screen mode window mode or your last used mode oelect whether the XProtect Smart Client displays a view immediately after you have logged in Options are the view you last used no view or that you decide after you have logged in Lets you select whether you want the mouse pointer to be hidden afte
221. tch list by right clicking an unlisted LPR event and select Add to list You can also remove a license plate by selecting the relevant LPR event and on the right below the preview click the Remove from list icon Import export license plate match lists You can import a file with a list of license plates that you want to use in a license plate match list You have the following import options e Add license plates to the existing list e Replace the existing list This is useful if for example the lists are managed from a central location Then they can keep all local installations updated by distributing a file Similarly you can export the complete list of license plates from a match list to an external location Supported formats are txt or csv To import 1 Onthe LPR tab at the top right of the window click License Plate Match Lists to open the License Plate Match Lists dialog box 2 Select the relevant list To import a file click Import 4 Inthe dialog box specify the location of the import file and the import type Click Next 5 Await the confirmation and click Close To export 1 To export a file click Export 2 Inthe dialog box specify the location of the export file and click Next 3 Click Close 4 You can open and edit the exported file in for example Microsoft Excel www milestonesys com 171 XProtect LPR Milestone XProtect Smart Client User s Manual 2014 Export LPR events as a repor
222. ted Available options are today yesterday last 7 days all and custom interval If you select custom interval you select the start and end date in a calendar Filter your evidence locks based on when they expire Available options are today tomorrow next 7 days all and custom interval If EXHI you select custom interval you select the start and end date in a calendar Users Filter for evidence locks created by all users or just by you Camaras Filter for evidence locks with data from any camera or select one or more cameras that must be included in the evidence locks www milestonesys com 141 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Evidence lock status messages All went well Succeeded The evidence lock is created updated deleted If the creation update or deletion of an Scenarios evidence lock was not entirely gt Some of the recording servers with successful an only partially successful devices included in the evidence lock message is shown and the progress are offline bar is yellow Click Details to see what Only partially went wrong Your system administrator has changed successful Result your evidence lock user rights after you l logged into XProtect Smart Client The evidence lock is created updated deleted but without Solution including some of the selected Depending on scenario Try again later or cameras and or their related devices contact your system admi
223. tent If used from the Cameras pane the feature works with Smart Wall see XProtect Smart Wall on page 82 positions as well This method can also be used for dragging cameras onto Smart Wall positions but only if used on the Live tab 1 Select the relevant position in the view 2 In the Cameras pane drag the relevant camera into the position in the view Alternatively on the camera toolbar click More Camera and then select the relevant server and camera The original camera is listed at the top of the right click sub menu and named default This lets you quickly switch back to your original view In the Cameras pane the list of cameras is grouped by server amp If a server is listed with a red icon it is unavailable in which case you will not be able to select cameras from that server Tip If camera shortcut numbers have been defined you can use keyboard shortcuts on page 35 to switch between cameras camera shortcut number has been assigned it appears in parentheses in front of the camera name Swap cameras on page 49 Swap cameras You can temporarily swap two cameras in a view by dragging one of the cameras to a different position The camera in that position then exchanges places with the one you swap it with You can only swap cameras with other cameras This can be useful for example if you want to keep all your most important cameras in a certain position in your view If you want to make permanent ch
224. text color and background Tip You can move the text box around select the selector tool grab the text box on the map and move the text box View status details Status details are available for cameras for example resolution image size and bit rate and servers for example CPU usage memory network usage display status details right click the required element and select Status Details Status details are displayed in a separate floating window If you see the error message Event Server has insufficient access rights to the recording servers you will not be able to view status details from recording servers The error message relates to the Event Server service which handles map related communication on the surveillance system The Event Server service is managed on the surveillance system server Contact your surveillance system administrator who will be able to handle the issue Zoom and auto maximize If the map is larger than the view area in the XProtect Smart Client or if you have zoomed in on the map you can pan the map to see otherwise hidden areas Click the map anywhere outside of added elements and the map centers on the clicked spot Pan the map by clicking and dragging the map in any direction the zoom function on a map right click the and select Zoom In or Zoom Out as required Or use the Zoom to Standard Size function to zoom back to normal size Tip Alternatively use yo
225. that controls what is shown on the physical video wall Use the XProtect Smart Wall functionality on shared monitors to provide an excellent overview for areas in which you monitor a large number of cameras With XProtect Smart Wall you can quickly share important video from your view to your organization s video wall by dragging your entire view or a camera from a map directly onto the XProtect Smart Wall display nf a nhveical video wall ieina XProtect Smart Wall Ul d nvsical wall setu USIN AF TOLOCCLI omal VV all Events defined on the server can also trigger that one or more cameras configured in your system appear on the physical video wall For example if someone opens a door you can configure XProtect Smart Wall to display the nearest cameras on the physical video wall You do not need to set up or configure XProtect Smart Wall it is available from the Live and Playback tabs depending on your user rights View XProtect Smart Wall content You can view XProtect Smart Wall content on the Live and Playback tabs The XProtect Smart Wall monitor only displays live video even if you are viewing recorded video in XProtect Smart Client Similarly if you drag XProtect Smart Client views or cameras from maps onto a graphical representation of a Smart Wall the actual Smart Wall monitors also only display live video not recorded video www milestonesys com 82 Defining your views Mil
226. the person requesting access is saying click the button speak to the person requesting access for example to give instructions on how to proceed or behave in area click and hold the 5 button To the right of the Listen to and Speak buttons you find buttons that allow you to carry out certain actions The most typical action is to unlock a door for a person requesting access but could also be to turn on the lights in the area close to the relevant entry Cardholder information may be available if your access control system provides the XProtect system with such information Cardholder information may be the cardholder s ID number name department manager phone number and access level You can turn off access request handling for example in cases where only one person should handle access requests Click the Options icon select Access Control to turn off access request notifications If you later need to handle access requests again turn on access request notifications www milestonesys com 167 XProtect Access Control Module Milestone XProtect Smart Client User s Manual 2014 XProtect LPR License plate recognition LPR recognizes characters and numbers on images to read vehicle license plates and to extract the alohanumerics of the license plates and store these as records in the system The recognitions can generate LPR events in the system You can Monitor LPR events as they happen in t
227. the unfiltered alarm list click the Clear filter link in the Alarm List toolbar Tip In fields where you type your filtering criteria typing the first few characters of the required name location or similar is often enough Having entered filtering criteria note that the alarm list will not be updated until you move the insertion point to another filter field Tip If your alarm handling views contain map content you can also filter the alarm list by right clicking an element camera server or similar on the map then selecting Show Alarms This will make the alarm list show only alarms from the selected element e sort the alarm list s content in the Alarm list click the amp button at the top of the column Alarms on maps If your alarm handling view contains one or more map see Maps on page 63 positions you can view alarms on the maps too Maps display alarms based on the geographical location of the camera server or other device triggering the alarms so you can instantly see where the alarm originates from You can right click and acknowledge disable or suppress the alarm directly from the map Camera elements display video in thumbnail format when you move your mouse over it When used together with alarms the graphical elements on maps display white circles around them if alarms occur For example if an alarm associated with a particular camera occurs the graphical element representing that camera will immediat
228. ting Gradient Use the Gradient slider to adjust how the element color fades from left to right Dragging the slider to the far right will make the element color fade instantly Dragging the slider to the far left will make the element color almost not fade at all Drag the Gradient slider to the required level then click the map element to apply color and gradient Adjusting Opacity Use the Opacity slider to adjust the transparency of the color fill Dragging the Opacity slider to the far right will make the color completely transparent while dragging the Opacity slider to the far left makes the color completely solid www milestonesys com 79 Defining your views Milestone XProtect Smart Client User s Manual 2014 2 Drag the Opacity slider to the required level then click the map element to apply color and opacity notation 3 Advanced Color Change You can fill map elements with any color you like Click the Color Selection window s Advanced button to access the advanced color selection options Use the color slider to select the main color shade then drag the color circle to select the required tone Or Type the hexadecimal color code in the Hexadecimal notation field Edit and rotate labels on a map All elements on a map have a label making it easy to identify them If you have a great number of elements on a map it can be difficult to have enough room for
229. tings for the carousel The Live Stream Image Quality Frame Rate and Maintain Image Aspect Ratio settings apply to all cameras in the carousel Multiple windows This feature is only available for selected surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com You can send individual views to separate windows or displays while keeping the main window of the XProtect Smart Client in the background so you can watch several views simultaneously The selected camera or item is always displayed with a blue border You can send any view to e Aprimary display to show the view in a separate full screen window on your computer s main display with the main window hiding behind it A secondary display to show the view in a full screen window on another monitor if available Afloating window to show the view a small separate window You can use any number of floating windows and you can resize these to suit your needs The primary and secondary display show the window in full screen with the tabs and controls hidden To display the tabs and controls click the Full screen icon 8 The floating window shows the selected view with the Live and Playback tabs You can select new view from the toolbar by clicking the dropdown button You can toggle between displaying the floating window as a full screen with no tabs
230. u will experience an average of 0 2 frames per second when viewing video from the camera www milestonesys com 58 Defining your views Milestone XProtect Smart Client User s Manual 2014 About Bounding Box Providers Requires that Show bounding box layer is selected In the dialog box enable the metadata devices that you want to provide data for the bounding boxes in videos from this camera The list of devices is defined by your system administrator Keyboard shortcuts and overlay buttons Depending on your surveillance system see Surveillance system differences on page 38 you can assign custom keyboard shortcuts see Options window on page 92 and overlay buttons see Views on page 39 to trigger auxiliary commands commands defined by the camera to the camera positions in the view Auxiliary commands differ from camera to camera for details see the documentation for the camera Sound notifications Your XProtect Smart Client may have been configured to notify you with a sound notification when motion is detected on one or more specific cameras and or events on page 156 related to one or more specific cameras occur When you hear a sound notification special attention may be required If in doubt about whether or how sound notifications are used in your organization consult your surveillance system administrator You can temporarily mute sound notifications for a specific camera on the camera toolbar clic
231. uded in the alarm history To view the alarm history click the gt button in the bottom left side of the edit dialog Depending on surveillance system server configuration the alarm history may contain instructions about what to do when handling the alarm The instructions are defined on the server side as part of the alarm definition When that is the case the alarm history is automatically displayed when you edit the alarm Print Lets you print a report with information about the alarm including the alarm history and if available a still image from the time of the alarm Acknowledge an alarm To record that you have received an alarm and that you will do something about it right click the alarm and select Acknowledge This will change the state of the alarm from New to In progress You can only acknowledge new alarms You can acknowledge multiple alarms simultaneously press and hold down the CTRL key and then select the alarms you want to acknowledge www milestonesys com 157 Events and alarms Milestone XProtect Smart Client User s Manual 2014 Disable an alarm If you know that certain activity is causing false alarms you may want to disable alarms on this type of activity for a period of time This can make it hard for you to see the real alarms that you need to address For example if there is a lot of movement around a particular camera and this is generating several false alarms you can disable alarms on motion det
232. updated on motion users will see the message No motion together with a still image in the camera s position in the view until motion is detected The still image will have a gray overlay making it easy to identify which cameras have no motion When video from the camera is viewed on the Live tab it is possible to get a simple sound notification when motion is detected Sound notifications only work if video from the camera is actually displayed in your XProtect Smart Client Sound notifications will therefore not work if you minimize the window containing the camera in question Likewise if you maximize a camera in a view so only that camera is displayed it will not be possible to hear sound notifications regarding other cameras Always off Do not use sound notifications on detected motion Always on Play a sound notification each time motion is detected on the camera This feature is only available with certain surveillance systems For a detailed outline of the features available on your particular system see the XProtect Product Comparison Chart on http www milestonesys com Being able to use this feature requires that notifications on events have been configured on the surveillance system server Sound notifications only work if video from the camera is actually displayed in your XProtect Smart Client Sound notifications will thus not work if you minimize the window containing the camera in question Likewise if you maxim
233. ur mouse s scroll wheel to zoom scroll up to zoom in scroll down to zoom out www milestonesys com 77 Defining your views Milestone XProtect Smart Client User s Manual 2014 If Auto maximize map is enabled and your map position in the view is part of a view with several view positions the map is automatically maximized to full screen after a period of time as defined in setup mode in the Properties pane To revert to the original view double click the map anywhere outside of any added elements Frequently asked questions maps Which image file formats and sizes can use for maps You can use bmp gif jpg jpeg png tif tiff and wmp file formats for maps Image file size and resolution should preferably be kept under 10 MB and 10 megapixels If you use larger image files this can cause low performance in the XProtect Smart Client You cannot use images larger than 20 MB and or 20 megapixels Maps are displayed in the XProtect Smart Client on the basis of the graphic file s properties and adhering to Microsoft standards If a map appears small you can zoom in Can change the background of a map but keep the cameras in their relative positions Yes If you need to update the map but want to keep all the information on it you can just replace the map background if you have the necessary map edit rights This allows you to keep all your cameras and other elements in their relative positions on a new map Select Change map
234. ut you can rename it The folder or disk that you save or burn to inherits the export name Lists the items selected for export for example video sequences For each item you can change the time and date If you click the date a calendar opens Here you can select a new date to view Click Go To to change date You can change the start and stop time of the item by using the time indicator underneath the calendar Click an item to see a preview of the export clip in the preview pane to the right of the Item list If you select more items by holding down the SHIFT or CTRL button and clicking extra items you get access to multiple previews You can adjust the start and stop time on the timeline for each preview You can delete an item from the Item list by clicking the red x next to it The red x appears when you hover over the item with your mouse If you want to split the item into two click the split icon In the preview pane you can edit the start and end time of each item Use the Add item button to select other items that you want to include in the list for exporting Use the Delete All button to clear the list in the Item window Path You can specify a path yourself the field may suggest a path for you When you specify a path this way the folders you specify do not have to be existing ones If they do not already exist they are created automatically Media burner Select a burner You can specify a burner that you
235. utton If your views include 360 cameras or lenses or PTZ devices see PTZ and 360 lens images on page 111 you can navigate the images by clicking either the arrow mouse pointer the virtual joystick or the PTZ navigation buttons that appear inside the image PTZ overlay Tip If you don t want the camera toolbar to pop up when you move your mouse over the view press and hold the CTRL key while moving the mouse Camera settings In Setup mode in the Properties pane you can view and edit properties for the selected camera the selected camera is indicated by a bold border in the view www milestonesys com 93 Defining your views Milestone XProtect Smart Client 2014 Camera name Live Stream Image quality www milestonesys com User s Manual Displays the name of the selected camera To change the camera click the ellipsis button to open the Select Camera dialog and select a different camera This can be useful if you want to change the camera but keep the settings If available select the live stream that you want to display in the view If multiple streams have been set up on the server you can select either Default or one of the available stream options If you select another option than Default you will not be able to edit Image quality or Frame rate settings Determines the quality of video when viewed but also affects bandwidth usage If your XProtect Smart Client is used over the internet over a
236. ver button The server status for that server will then be updated If a server continues to be unavailable for longer periods of time contact your surveillance system administrator for advice Jobs If your XProtect Smart Client is part of a Milestone Interconnect system and you have sufficient rights to retrieve data from interconnected hardware devices or cameras that support edge storage you can view the jobs created for each data retrieval request for these devices Each camera where retrieval has been requested is displayed as a separate job You can view the progress of the running jobs and you can stop the jobs from here Related audio will automatically be retrieved but these jobs will not show up anywhere Once a job has completed the timeline see The timeline on page 120 for the device is automatically updated If you would like to only see the jobs you have requested click the Only show my jobs filter The System Monitor tab Use the and home icons to navigate the System Monitor From here you can view system information and create reports on Management server shows data on your management server Recording servers shows data on any number of recording servers in your surveillance setup which can be viewed per o Disks o Storage www milestonesys com 37 The basics Milestone XProtect Smart Client User s Manual 2014 o Network o Cameras Failover recording servers shows data any numbe
237. views Milestone XProtect Smart Client User s Manual 2014 We then imported the HTML page into the required XProtect Smart Client views When importing the HTML page we made sure to select Enable HTML scripting in the HTML page s Properties in setup mode hitp www milestanesys corr Scaling zaling HTML scripting Hide toolbar Selecting Enable HTML scripting ensures that the scripting required for the buttons to work is automatically inserted in the HTML page Example of an HTML page with image map navigation You can also create an HTML page with more advanced content for example an image map allowing users to switch between views In the following example we have kept the two groups and two views from the previous example Instead of using buttons we have created an HTML page with an image of a floor plan and created an image map based on the floor plan Viewed in a browser our HTML page looks like this Example of HTML Page Microsoft Internet Explorer Job Favortes Toot Heb c X Search Favortes 5 6 v g Building bore My Computer For this example we divided the floor plan into four colored zones and defined an image map area for each zone Users can click a zone to go to the view displaying cameras from that zone For instance the red zone on our image map mirrors the Go to Shar
238. w the status of the surveillance servers your XProtect Smart Client is connected to The dialog is useful if you are connected to a surveillance system that supports Milestone Federated Architecture Milestone Federated Architecture is a www milestonesys com 36 The basics Milestone XProtect Smart Client User s Manual 2014 parent child setup of related but physically separate surveillance systems Such a setup can be relevant for for example chains of shops with many separate but related surveillance systems To open the Status window click the Status button in the application toolbar Tip If the button flashes red one of more servers are unavailable When you have viewed the status the button will stop flashing red even if the server s are still unavailable If servers are available they will be displayed in blue If servers are not available at the time you log in you cannot use cameras or features belonging to those servers Unavailable servers are displayed in red The number of servers you see reflects the number of servers retrievable from the surveillance system at the time you logged in Particularly if you connect to large hierarchies of servers more servers may occasionally become available after you log in The server list is a static representation of server status If a server is unavailable it will display a reason in the Status field when you click it To attempt to connect to the server click the Load Ser
239. www milestonesys com 176 Scripting Milestone XProtect Smart Client User s Manual 2014 lt ScriptEngine gt lt Login gt lt ServerAddress gt http ourserver lt ServerAddress gt lt AuthenticationType gt WindowsDefault lt AuthenticationType gt lt Login gt Soori1ptosUs Application Minuimize 5oript lt Valid parameter formats are 1 7 parami value tr Examples UserName Tommy UserName Tommy UserName Tommy UserName Tommy Password Tommy www milestonesys com 177 Scripting Milestone XProtect Smart Client 2014 Glossary of Terms Symbols amp Numeric 360 Lens A lens that allows the creation and viewing of 360 panoramic images A Alarm Incident defined on surveillance system to trigger an alarm in XProtect Smart Client If your organization uses the feature triggered alarms are displayed in views that contain alarm lists or maps Archiving The automatic transfer of recordings from a camera s default database to another location This way the amount of recordings you are able to store will not be limited by the size of the camera s default database Archiving also makes it possible to back up your recordings on backup media of your choice Aspect Ratio Height width relationship of an image AVI A popular file format for video Files in this format carry the avi file extension B Bookmark An importa
240. x is 12345 Consult your surveillance system administrator about which port number or password to use Add Matrix content to a view 1 In setup mode in the System Overview pane drag the Matrix item to the position in the view where you want to add Matrix content A blue border appears indicating that the position in the view has Matrix content 2 When you select a Matrix position you can specify its properties in the Properties pane When viewing live or recorded video you can double click a Matrix position or any other camera position in a view to maximize it When maximized video from cameras in the Matrix position is displayed in full quality by default regardless of your image quality selection If you want to make sure that the selected image quality also applies when maximized select Keep when maximized 3 Repeat for each Matrix position you want to Manually send video to a Matrix recipient You cannot send video to a hotspot see About hotspots on page 81 or carousel see About carousels on page 87 1 Select the view 2 Onthe camera toolbar click More gt Matrix and then select the relevant Matrix recipient Options window The Options window lets you control which features and elements for example language selection joystick setup and keyboard shortcut setup you want to use on each of the XProtect Smart Client tabs For languages where your normally read and write from right to left you can c
241. xample as a result of input from external sensors detected motion or by data from other applications but can also be manually activated Events are used by the surveillance system to trigger actions such as starting or stopping recording changing video settings activating output or combinations of actions When you activate an event from your XProtect Smart Client it automatically triggers actions on the surveillance system for example recording on a particular camera with a particular frame rate for a particular period of time as well as sending of a mobile phone text message with a predefined incident description to a particular security officer Your surveillance system administrator determines what happens when you manually activate an event Your surveillance system administrator may use the terms event buttons user defined events or custom events for manually activated events Manually activate an event e Live tab in the Event pane select the relevant event and click Activate The list of selectable events is grouped by server and the camera device with which the event is associated Hierarchically global events will appear under the relevant server If a server is listed with red icon it is unavailable and you cannot activate events on it www milestonesys com 156 Events and alarms Milestone XProtect Smart Client User s Manual 2014 Alternatively if available for the camera click the overlay button
242. xisting overlay buttons in setup mode Note that in order to add overlay buttons the Setup tab s Overlay Buttons pane must also be made available you manage this on the Options dialog s Panes tab The ability to edit video buffering as part of the camera properties see Camera settings on page 53 in setup mode Note that in order to edit video buffering the Setup tab s Properties pane must also be made available you manage this on the Options dialog s Panes tab 97 Defining your views Milestone XProtect Smart Client User s Manual 2014 Timeline options The Timeline options let you specify your general timeline settings If available the Follow Server column lets you specify that you want your XProtect Smart Client to follow the server s recommended settings Certain settings are server controlled in which case configuration on the server decides whether you can override the settings Incoming audio oelect to show or hide incoming audio on the timeline Outgoing audio Select to show or hide outgoing audio on the timeline Bookmarks Select whether to show or hide bookmarks on the timeline Motion indication Select whether to show or hide motion indication on the timeline All cameras timeline Select whether to show or hide the timeline for all cameras Playback Select whether or not to skip gaps during playback Export options The Export options let you specify general export settings If available the Follow Server c
243. y or because of camera or network maintenance or a change in configuration on the surveillance system server If all cameras display Stopped connection to the surveillance system server may be lost Each title bar displays up to three colored indicators The title bar and indicators can be configured see Application options on page 93 in the Options window Event indicator the yellow indicator Lights up when specific events occur defined by the surveillance system administrator Click inside the image to reset the event indicator The indicator may appear black if event indication has not been specified for the camera or if no specified events have occurred Note This feature is only available in certain surveillance systems see Surveillance system differences on page 38 and requires that notifications on events have been configured on the server Motion indicator the red indicator Lights up when motion is detected Click inside the image to reset the motion indicator This indicator may appear black if no motion has been detected Video indicator the flashing green indicator 8 Changes every time a new image is received from the camera This indicator can be turned off Tip Event 8 and motion 8 indications can be accompanied by sound notifications on page 59 www milestonesys com 52 Defining your views Milestone XProtect Smart Client User s Manual 2014 Virtual joystick and PTZ overlay b
244. you have selected for the view appears in the middle of the list Sequences or bookmarks from before the time you have selected appear above and ones from after below Each sequence is listed with camera information date and time Selecting a sequence in the list moves all video in the view to the time of the selected sequence To display more details about each sequence or bookmark in the list select Show details For sequences this displays the date and time of the first image in the sequence green flag the last image checkered flag and the motion detection event that triggered the recording yellow flag For bookmarks Show details displays additional information consisting of an image from the bookmark time as well as a detailed description if one is available To quickly preview the video when you place your mouse over the bookmark or sequence in the list select Auto preview www milestonesys com 134 Investigating incidents Milestone XProtect Smart Client User s Manual 2014 Recording Search v Auto preview b Camera 1 on Axis 01910 Camera 28 06 2010 09 00 14 Sp Camera 1 on Axis 06032 Camera 28 06 2010 09 00 30 Sb Camera 1 on Axis P1343 28 06 2010 09 00 41 b Camera 1 on Axis 01910 Camera 7 28 06 2010 09 00 53 Sb Camera 1 on Axis P1343 Camera 28 06 2010 09 01 19 Show details by Sequences 7 When you have selected a se
245. you select the required split mode No split lets you view a single viewpoint Two by two lets you view four different viewpoints at a time When viewed on any of the XProtect Smart Client s tabs the fisheye camera will appear as specified with either one or four viewpoints from the same image Tip When you view different viewpoints from a fisheye camera you can navigate each viewpoint independently by clicking inside each viewpoint or by using the PTZ presets menu on the camera toolbar If selected video will not be stretched to fit the size of the camera position Rather video will be displayed with the aspect ratio height width relationship with which it has been recorded This may result in horizontal or vertical black bars appearing around the images from some cameras If check box is cleared video will be stretched to fit the position in the view this may lead to slightly distorted video but you will avoid any black bars appearing around the video 55 Defining your views Milestone XProtect Smart Client 2014 Update on motion Sound on motion detection Sound on event www milestonesys com User s Manual If selected video from the selected camera will only be updated on the XProtect Smart Client s Live tab when motion is detected Depending on the motion detection sensitivity configured for the camera on the surveillance system server this can help reduce CPU usage significantly When video is only

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